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SureStay Hotel by Best Western San Antonio Northeast,  San Antonio

3.0/5  - basé sur 201 notations.
3821 N Panam Expressway, 78219-2202, San Antonio, United States - Voir la carte
+1 210 224 5114

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Votre chambre

> Chambre 1

1 adulte

 

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Note des voyageurs TripAdvisor
Sur la base de 202 avis de voyageur
Voir d'autres commentaires >>
Galerie photo :
Vos aventures dans San Antonio commencent dès votre arrivée dans notre SureStay Hotel by Best Western San Antonio Northeast, près de Fort Sam Houston. Notre situation, juste à la sortie de l'I-35, vous permet d'accéder facilement au centre-ville et à ses magasins, restaurants et attractions, dont le centre AT&T, le Riverwalk, et le fort Alamo. Bénéficiez d'un accueil chaleureux et d'excellents tarifs dans notre hôtel proche du centre-ville de San Antonio ! Notre hôtel, situé à la sortie de l'I-35, près du Riverwalk, du centre-ville et de l'aéroport de San Antonio, vous offre un service exceptionnel. Restez connecté lors de votre séjour dans le SureStay Hotel by Best Western San Antonio Northeast, grâce à notre accès Wi-Fi haut débit gratuit et notre centre d'affaires sur place. Accordez-vous un moment de détente dans notre piscine extérieure et profitez d'un vrai repas le matin, grâce à notre petit déjeuner chaud, complet et gratuit, servi tous les jours. En séjournant dans notre hôtel à l'occasion de vacances en famille ou d'un voyage d'affaires, vous vous sentirez comme chez vous.

Voir les tarifs et les disponibilités

Arrivée le
Départ le
 
Chambre
Chambre 1
Adultes
Enfants

Avis de nos clients


trip advisor img
Basé sur l'avis de 202 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
36
Très bon
 
49
Moyen
 
45
Médiocre
 
40
Horrible
 
32
En couple En couple 25
En famille En famille 94
Escapade entre amis Escapade entre amis 17
Professionnel Professionnel 37
Voyage solo Voyage solo 23
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
SureStay Hotel by Best Western San Antonio Northeast,San Antonio
  • 5
    « What a memorable stay!!! »

    A Premier Property keep running by Superior Hospitality Staff. Everything was extremely pleasant. The stay was ideal for us, we took the prepare from the air terminal.We ate at the bar, the food was yummy. There were other good spots to eat close-by. The room was extremely decent and classy, we were extremely satisfied with our decision to remain at Sure Stay.

    « Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    Raymond R, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Your five star review means a lot to us, and we thank you for taking the time to share it.

    5
    « Just 13-15 min from River Walk!!! »

    Everything simply became all-good, upon entry to the hotel, we were welcomed by a pleasant honorable man who overhauled us to a complimentary suit with a harbor see. It was one of the most pleasant inns and staff that we have ever experienced, can't express gratitude toward them enough. Exceptionally happy with the general involvement. Extremely shoddy in cost yet the lodging was spotless and the staff was proficient.

    « Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    Pooja J, Thank you for taking the time to let us know how you enjoyed your stay of SureStay Hotel by Best Western San Antonio Northeast Hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We enjoy sharing these reviews with our staff and hope that your next visit will be another five star experience.

    5
    « Awesome stay »

    We've stayed here for 2 weeks now... Staff is always friendly and attentive... The room quality for the price is great! The pool is always clean and available. I would highly recommend this hotel for price and service & quality!

    « Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    kathy g, Thank you for sharing your perspective of our SureStay Hotel by Best Western San Antonio Northeast hotel's accommodations and services! I am glad that you enjoyed the value and we were able to provide a comfortable experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

    5
    « Decent price and great service »

    I came here to San Antonio to visit my wife who is going to school here on the military base. This hotel is only 10 minutes from the base gate and 15 minutes from the river walk downtown, very convenient. It's also low price. Which was awesome considering I stayed for 10 days. I booked my stay online through expedia but got here a couple days early. I arrived at 12:30am and the clerk worked with me through several problems (on expedia's end) to get me booked for the two nights before my reservation started. I also had to extend my stay by 3 days from my original plan. They had no rooms available equivalent to my own so they had to give me a more expensive room. Instead of charging me more they matched the price of the first room without me even asking. In short the rooms are clean, the hotel is cheap, the staff is extremely friendly and SO helpful, and the hotel is conveniently close to base and 15 minutes from downtown. I recommend this hotel and will definitely be back when I come to visit again!

    « Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    Mike S, We can't thank you enough for your five star rating of SureStay Hotel by Best Western San Antonio Northeast hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience as a good value for your money. We hope to impress you again during your next visit and we thank you for sharing your experience.

    5
    « LOVE IT »

    This was the best hotel I've ever stayed in. The room was very spacious and cozy and most important CLEAN. I loved everything about it. Will definitely stay here again. Highly recommend this particular hotel to everybody .

    « Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    CRYSTAL V, What a splendid review! Thank you for your kind remarks regarding our high standards of cleanliness and we were able to give you a comfortable experience of SureStay Hotel by Best Western San Antonio Northeast Hotel. We are delighted to hear that you had a great stay and that you are strongly recommend us for other travelers. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

    5
    « I love this hotel »

    I love the hotel it's clean & comfortable the employees are very nice and sweet . The pool area is very cozy. They're breakfast is Perfect they basically have everything where you don't have to leave hotel

    « Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    wmartin112193, I'm glad to know you had a blissful time with us! Thank you for taking the time to tell us how our staff efforts to provide you a clean and comfortable experience have been successful. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded.We hope you come back for another pleasant stay soon!

    5
    « Business Trip »

    I was in San Antonio for a Business trip, and when I arrived at the hotel I was greeted with a friendly welcome as soon as I walked through the door by a young man who was dressed very professional. The check in process was quick and easy he was very knowledgeable and provide me with great dinner accommodations in the San Antonio area. I believe his name was Ray. Thank you Ray for making my business trip an exceptional one. I will recommend this property to my collages. Keep up the great work.

    « Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    JesseBusinessTrip, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay of SureStay Hotel by Best Western San Antonio Northeast Hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Your recommendation means a lot to us, and we thank you for taking the time to share it

    5
    « Raymond was the BEST »

    I enjoyed my stay @ SureStay Hotel.My morning was great as I walked out to the breakfast area.It was very busy but Raymond Handled it like a Champ.He made sure everything was fully stocked for the customers,with great customer service also letting us know if there was anything else we needed to just ask him.I will really recommend this place to my friends & family when they go to visit San Antonio.The rooms are modern and trendy very nice and clean.The Location is convenient to downtown and to the surrounding areas.Thanks Raymond for making our stay a great stay @ SureStay!

    « Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    j1productionz, Thank you for taking the time to let us know how you enjoyed your stay with us! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

    5
    « Great Stay at SureStay »

    Excellent customer service by all the front desk staff. I would recommend this property for anyone to stay at who is visiting the San Antonio area it is very close to downtown and to plenty other attractions

    « Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    RSanchez420, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. It's great to hear from you and we're so glad that you enjoyed a five star experience with us! We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

    5
    « Pleasant surprise »

    This hotel has apparently recently been remodeled, but I was pleasantly surprised! For the price, the property is very clean inside and out. The staff was friendly and my room was comfortable. I'd definitely stay again.

  • 1
    « HORRIBLE!!!!!!!!! »

    This place is horrible and so dirty! We had a family emergency and my brother in law was in the hospital next door. They over charged me and also charged me 250 dollars for a smoking fee. We did not smoke in these rooms. We were there from 4am to 8am just to shower and get 2 hours of sleep. These people are horrible and they knew our situation. I wish someone would close them down. Never ever stay here! I tried to contact someone about the over charge and the smoking charge no one ever returned my phone call. I had to dispute the charges with with my credit card company.

    5
    « Home Away from Home »

    Awesome little hotel. The rooms are always clean, the service is excellent and the prices to stay are pretty cheap. I'm a frequent flyer here since it's only about 10-15 from Ft Sam Houston. It's my home away from home when I don't feel like staying on base.

    « microtelsanantonio, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    Dear Corina T, We can't thank you enough for your five star rating of our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

    1
    « Disgusting »

    If I could give this hotel less than one I would. The room was disgusting and we ended up buying an air mattress to use in the room. The room smelt just as bad as it looked. The bathroom was just as bad and had blood stains on the shower curtain.

    « microtelsanantonio, Guest Relations Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future.

    3
    « Take a fan and linens for sofabed, no computer »

    This is the first hotel I have been where you are charged to have a pillow and sheet for the sofa bed. The air conditioner is on second room and will not reach the first room where the sofa bed is. One room will be cold and the other warm. Everything else is ok but there is no elevator so request a downstairs room ahead of time if you have knee problems.

    « patkir1, General Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    Hello Maria, Our policy is set to be fair for all guests that stay with us; that being said we are sorry to hear that your stay with us wasn't excellent. We appreciate the feedback and will bring it up during our next meeting to possibly change this aspect of policy for future guests. We always want what's best for all of our guests and will do everything we can to achieve that. We hope that you choose to stay with us the next time you are in town. All the best.

    3
    « Good if you only need a place to sleep »

    The rooms are spaces and clean. Most personal is nice and friendly. We had issues with breakfast, nothing gets refilled so if you not there right at 6:30 you might not getting anything.....

    « patkir1, General Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    Thank you for choosing to stay with us and taking the time to write this review. We are glad to hear that you found our rooms to have a lot of space as well as clean and our staff to be nice and friendly. We appreciate the feedback on breakfast and will take this into consideration for the future. We hope to see you back soon! All the best.

    3
    « Pretty dang good »

    The appearance was about par for a 2-3 star motel, but the size of the room, the value, and the kindness of the staff made the stay very pleasant. I would recommend this motel to anyone looking for a comfortable place with a good value.

    « patkir1, General Manager at SureStay Hotel by Best Western San Antonio Northeast, responded to this review »
    Hello Bryan! We are glad that you were pleasantly surprised by the size of the room, the value, and the kindness of the staff! We appreciate the recommendation and hope that we see you back soon!

 

Venir à l'hôtel ...

Toutes les directions


Depuis Houston. Prenez l'I-10 West jusqu'à la sortie 410 North, puis prenez immédiatement l'I-35 South jusqu'à la sortie 31 sur Binz Engleman Road. Au premier et au deuxième feu, continuez tout droit. Au troisième feu à gauche. Au quatrième feu, tournez à nouveaugauche et restez sur la route d'accès sur 800 mètres. Le SureStay Hotel by Best Western San Antonio Northeast se trouve sur la droite.


Depuis : le centre-ville. Prenez l'I-35 North jusqu'à la sortie 161 sur Binz Engleman Road. Restez sur la route d'accès jusqu'à ce qu'elle devienne sans issue. Au premier feu, tournez à gauche, puis à nouveau à gauche au deuxième feu. Au troisième feu, tournez encore à gauche. Le SureStay Hotel by B...

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