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Best Western Plus Hotel Palo Alto Inn & Suites,  San Antonio

4.0/5  - basé sur 133 notations.
12507 SW Loop 410, 78224-3195, San Antonio, United States - Voir la carte
+1 210 298 9990 +1 210 298 9991

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
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Note des voyageurs TripAdvisor
Sur la base de 133 avis de voyageur
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Bienvenue au Best Western Plus Palo Alto Inn & Suites ! Profitez au maximum de votre voyage, que vous veniez pour les affaires ou le plaisir, en choisissant l'hôtel le plus pratique de la ville, notre hôtel de San Antonio, au Texas. À quelques kilomètres seulement du Palo Alto College et de la base aérienne de Lackland, cet hôtel de San Antonio, au Texas, est très apprécié par les universitaires et les voyageurs d'affaires. Que vous soyez dans la région pour une réunion aux champs pétrolifères de Plesanton à proximité ou un semestre de l'université Texas A&AM, le choix d'un hôtel confortable aux tarifs abordables peut rendre votre voyage plus facile et bien plus agréable. Profitez du meilleur de l'hospitalité du sud, en commençant par un petit déjeuner buffet chaud, complet et gratuit chaque matin. Pour les voyageurs qui préfèrent une très grande chambre, nous proposons de grandes suites. L'accès Wi-Fi gratuit et le lit avec matelas à plateau-coussin offrent tous les conforts de la maison. Faites une promenade le long de la rivière San Antonio pour une escapade romantique ou rendez-vous à la Mission del Lago pour découvrir la culture locale. Le zoo de San Antonio est l'une des destinations préférées des enfants de tous âges et Seaworld® San Antonio vous offrira des sensations fortes à ne pas manquer. Entre deux réunions avec Toyota ou des affaires à l'hôpital Southwest General, comptez sur notre personnel amical et bien informé pour vous fournir des recommandations sur les choses à faire et à voir dans la région. Découvrez un célèbre restaurant de barbecue, les célèbres à galeries marchandes et boutiques près de votre hôtel de San Antonio, au Texas. Vous serez à seulement 3 kilomètres de la galerie marchande South Park et de l'hôpital Southwest General. Le centre de congrès Henry B. Le centre de congrès Gonzales est à quelques minutes à pied et accueille certains des meilleurs événements de tout le Texas toute l'année. Quelle que soit la raison qui vous amène au Texas, profitez de l'élégance de notre accueillant hôtel de San Antonio. Commencez votre prochaine aventure dès aujourd'hui et réservez votre suite ou votre chambre au Best Western Plus Palo Alto Inn & Suites !Passez un excellent séjour !

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Avis de nos clients

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Basé sur l'avis de 133 voyageurs
Certificate of Excellence
GreenLeader Platinum

Très bon
En couple En couple 18
En famille En famille 61
Escapade entre amis Escapade entre amis 6
Professionnel Professionnel 36
Voyage solo Voyage solo 2
Rapport qualité / prix
Best Western Plus Palo Alto Inn & Suites,San Antonio
  • 4
    « Stay for BMT graduation »

    We stayed four nights for our daughters graduation from airforce basic training. Overall we were satisfied. Good location but no restaurant on the premises. The breakfast was good and the hotel was clean. Met our expectations.

    « Air Force Graduation »

    Great location to base easy on easy off access and direct route. There are other hotels in the area but we found this to be the best for all our needs. Stores are close by and food as well as fast food and a Walmart that is less then 5 min away. there is a gas station in the same lot with a convenience store

    « Very Nice place to stay »

    We enjoyed our stay here. The staff are exceptional and very welcoming. We arrived late (I recommend calling and letting them know if you arrive late). The breakfast is okay, not great but pretty good overall. The rooms are nice, however, the sheets were rough and seemed to be a little worn out. That is an easy fix and I hope they do that soon. Would I stay again?--absolutely!

    « Perfect for Us »

    We had a 3 day weekend event in SAN Antonio. The Best Western Plus Pablo Alto was a perfect place to stay. It is very convenient right off Loop 410. The room was clean with no odor at all. The king bed was extremely comfortable and the room was well appointed. The hot breakfast was excellent with plenty of variety. Check in was quick and easy and staff was friendly and professional. We will be back.

    « Great Find »

    This property was a pleasant surprise from check in through the entire stay. Property is newer, located outside of San Antonio proper with easy access from 410 and other major highways as well. Lobby is clean, and staff was friendly and welcoming. Room size is large compared to many, well equipped for business or pleasure travel. Mattress was firm and linens were crisp. Bathroom was well lit, with good supply of towels, and a great shower head, with good water pressure and temperature. This facility had a really nice breakfast area. Well supplied, well organized, and well maintained by the person on duty. Most notable was the cleanliness and selection. I really think this has to do with the person in charge of the buffet area as much as management. The lady manning the area was friendly and ever attentive to the condition of her breakfast buffet. She kept everything hot and filled kudos to her! I will definitely stay at this location again when on business travel to the area.

    « Pretty good. »

    Spur of the moment trip. 4 adults sharing a room. Worked out great. It was awesome having fast food right outside the hotel. The room was nice. Loved the indoor pool and hot tub. Hot tub needed to be hotter

    « A Marked Improvement from 1st Visit »

    This was my 2nd stay at this property and I was glad to see that my biggest negative from my 1st stay had been addressed which was the wi-fi. Stayed here over the Labor Day weekend as we bought a new vehicle and took in two minor league ballgames. Compared to other hotels this one was the cheapest which surprised me. Our usual hotel was going to cost $150 a night. Breakfast was good and had healthy food options and I appreciated that they had bottled water in the fitness center. It's easy to get off and onto Interstate 410. Signage for the property could be a little bigger.

    « Good visit! »

    4.0 star rating 8/15/2016 3 check-ins I would stay here again, even for $104 a night plus tax (corporate rate). It was noisy on first floor, and not a lot of hot water but the hotel itself was easy to get to, which was a plus! The people were pretty friendly, and it was clean, so that was great! I did have to ask how to turn on the a/c, as it had an old unit under the window, but the control was on the wall. Loved the hot tub and pool, which we got to enjoy earlier in the day with no one around, although when we went back that night there were a couple families that had every table and chair taken, so we didn't go back in. Breakfast was okay but people were rude as always....the food will be there people! My gosh, there's plenty for everyone! Biscuits and gravy, bacon, sausage, eggs, hash browns, waffles and pancakes and toppings, cereal, 3 kinds of juice and water, pastries, bagels, toast. There was good tv reception, and lots of room in just the king room, pillow top bed okay, but I'm not a huge fan of pillow top beds, so that's probably just me. All in all, it was probably a solid 3.5 stars, but upping to 4 stars isn't too much of a stretch. Clean, friendly people, and pretty comfortable...everything we wanted for a quick trip to San Antonio!

    « best western palo alto »

    professional staf, f clean rooms, relaxing pool,securty at night , all around good place to stay, the breakfast area is clean, near by shopping mall, and plenty near by entertainment in the area, 15 min from down town, less than 10 min from Toyota manufacturing plant,

    « No Weaknesses Here »

    I always second guess myself whenever I stay at a 3-star rated hotel. You ask yourself repeatedly "Is this 'barely' three stars or a 'solid' three stars. This hotel is much more than three stars. I give it at least 4 stars because it is firing on all cylinders. The rooms were spacious and always clean; and ours (room 103) had a spa (woohoo). The mattresses were comfortable and the pillows (6 of them) were also more comfortable than most luxury hotels. The bathrooms were squeaky clean every day, and the rooms had single-serving coffee makers with plenty of coffee. The room air-conditioner kept the room at a very comfortable 75 degrees, even though it was 103 outside. The Wifi worked very well too. If there is one thing to fault, it is the shower over tub; it was slippery and could cause a slip and fall. I would hope the hotel puts down some kind of anti-slip material in the tubs for safety or you could accomplish some degree of safety by using a towel on the tub floor. The breakfasts were a little every day and always good, except they could have had a little better selection of sweet rolls. But then, I could have made myself a waffle, if I wanted. There were scrambled eggs, eggs with potatoes, bell peppers and onions, and eggs with a hint of cheese. Each day featured a different meat side, such as bacon, patties, or sausage links. Plenty of cereals, yogurts, jams, toasts, juices, teas, etc, etc to make a regular restaurant blush with envy. And everything tasted good! My complements to the kitchen staff, for sure. They have an excellent work-out room (which I failed to use) a nice, indoor swimming pool and spa complex, a two-station computer room with printers, and plenty of parking, and a mini-store with snacks right off the front desk. The staff was always helpful and friendly. The location was fantastic. Right off the 410 Loop, and there was a gas station, a Jack-in-the-Box, and a convenience store within 100 yards of the hotel. We were 10 minutes away from Lackland AF Base's Valley Hi Road entrance. I don't know why I am NOT giving them 5 stars, except if I did, then people would think I was working for the hotel (I'm not), or that I am not a well-heeled traveler (which I am), or that I am just too darn easy on the reviews (I am not...I am a stickler for cleanliness, service, and attentiveness). They deserve a 4.5 rating, at least.

  • 5
    « "Very Nice Place To Stay" »

    Came to San Antonio for two days to bring the kids to Sea World. Hotel is very clean. Beds are comfortable and not stingy with the pillows they provide. The front desk staff is very friendly and polite .. especially Teeana. They were also so nice to upgrade us to a bigger room since the tv remote from our previous room wasn't working. Very nice gesture of them. This was above and beyond what other hotels would do. Location is also convenient. Close to sea world. Will definitely recommend it and most definitely stay here again. Thank you for our comfortable stay. "

    « Big Improvements in Palo Alto Best Western »

    We have stayed at this BW a number of times, but this stay was the best one. Frankly, we like this BW because of it's easy access to San Antonio, with prices much more affordable. This trip was for the Texas State Democratic Convention and for pleasure, afterwards. We enjoy the indoor pool which is available year round. With the continued improvement of quality and service, we will certainly stay at this BW again.

    « So Good, We Went Back for Seconds »

    I took a road trip with a friend the length of TX Highway 16. We stayed here the first night and slept so well. The next morning we slogged it out across the brush country for hours to get to the end of the road, Zapata. Then with the heat baring down and little scenery to ogle, we headed north again. We did not have much of a discussion of where to stay, since we both liked the Best Western Palo Alto a lot. Another good night's sleep was our reward for loyalty. Nice staff too. Good location for travel and for exploring San Antonio.

    « Unacceptable »

    Staff was not overly friendly. Hotel had s musty smell all throughout. I was in a king bed room and the AC blew right in the bed because there was no vent control. The thermostat was also inconsistent. Room was either hot or too cold. Walk in shower was also an issue. You had to walk all the way in to man handle the faucet to get the water to turn on and get your morning wake up of ice cold water spraying on you. Also was not told about tax exempt forms for government travel. The Maid survive was good and breakfast was ok. I will give them props for their coffee it was great. Also the only restraints around are jack in the box, whattaburger and sonic. If you are going to Lackland dailyI do not recommend this hotel. Drive wasn't bad but could've stayed at a nicer hotel closer to the base and more amenities.

    « Nice Hotel »

    This Best Western was in the south part of San Antonio, yet not too far from major attractions and the Mission Trail. Over all, it was quiet, and the room was clean and comfortable. An added bonus was that we were given a suite, with a nice sitting area and large screen TV-- enough room for 3 people. I would stay here again.

    « Comfortable room, great breakfast »

    The room was very comfortable, the queen sized beds provide plenty of space for a restful sleep. Love the showers, my daughter enjoyed the fitness room every day. The breakfast included scrambled eggs, sausage, home fries, biscuits and gravy, yogurt, oatmeal, fresh fruit and juices, herbal tea and coffee. The staff was very friendly and helpful. The location was perfect for us, close to the highway, did not experience any traffic problems, 12 minutes away from AFB and close to all the other famous places to visit in San Antonio.

    « Great stay! »

    The staff warned us about not being able to find this hotel on our navigation system, but it was not very difficult to find. (It is on the same exit as the Palo Alto college!) We were very happy with the overall location--the hotel lobby itself & our room was clean & comfortable. Staff was friendly, too. The hotel has been maintained well & makes it feels "nicer" than other BWs we have frequented in the past. A hot breakfast is served for the guests, which is wonderful & has a little bit of everything. We were overall very satisfied & while nervous that we were too close to the air force base--noise was not an issue whatsoever. We will be staying here again!

    « Really good hotel »

    This is a really clean and nice place to stay for the BMT ceremony. We stayed for 4 nights and had no issues whatsoever. Room was always clean upon arrival and staff was friendly. I would highly recommend this place to anyone who is traveling to the San Antonio area.

    « Very Comfortable Hotel »

    We stayed here for 5 nights while our son was graduating from BMT at Lackland AFB. The hotel was very clean and the staff was very professional and welcoming. The rooms and beds are really comfortable and the complimentary breakfast had lots to choose from.

    « awesome stay »

    went to san antonio for a basic graduation and had 3 rooms. 2 were close together, the other one above us, which was okay. the hotel is clean. the kids loved the pool. lackland is close. would recommend to anyone.

  • 5
    « Love the hot tub »

    Whenever we go to San Antonio to visit the flea markets, we always stay at this hotel. The indoor pool, but especially the hot tub, are great after being on your feet for hours! And the breakfast if phenomenal!!

    « Outstanding Staff »

    I would highly recommend this hotel if you are going to see your son/daughter graduate from Basic Training. This hotel was only 4 exits away, and roughly 10 min from the base. The staff were outstanding and courteous, very helpful with directions, and info about the River Walk. The room was great, and the bed was comfortable. My only complain is the small pillows, they are was too small and for me were terrible to sleep with. Breakfast was very good, and better than other Best Western hotels I've stayed in. I would definitely stay at this hotel again.

    « I was over charged »

    I was told the price was $149 but was charged $175, the staff was ok but seemed a little tense, and it was hard to understand the person who checked me in. I didn't find out till I checked my cc online. when I checked out there was no one at the desk.

    « Great stay »

    The hotel was clean and comfortable, the staff, was very freindly and always available. Easy access from the freewayhelped to aleviate the stress of being in a new area. The breakfast was hot and delicious and there was staff present dining area was clean and nicely decorated The room was big and comfortable great bed, nice furniture had a fridge for our drinks , loved the large walk in shower with the large glass area

    « Airman graduation from BMT »

    This property was beautiful and a great location only 15 minutes from the base. Lots of families staying here for the graduation weekend, but the staff handled it well and kept the breakfast hot and full for everyone, even starting it an hour early so we could get to base on time! Excellent hotel would stay again!

    « Great hotel in a convenient location »

    Don't let the map fool you...this Best Western Plus is out of the way (little traffic noise compared to other San Antonio locations) yet right off Loop 410 and close to I35 and so is an easy "starting place" for business in and around the city. A newer hotel, this location features a restaurant-grade breakfast with food prepared with care and attention to actual flavor! Combined with a friendly staff and comfortable beds, this location is a safe choice in the San Antonio area.

    « Good but wet »

    The hotels floor inside and just outside of the elevator was always wet. The cleaning staff smelled like cigarette smoke. My room faced out of the front of the building there was an intersection and a gas station there was loud road traffic at all times. Getting to the hotel you had to exit two exits ahead of time to get to it. reaccessing the freeway was easy.

    « BMT Graduation Stay »

    Wonderful Hotel, we stayed for 4 nights for our son's graduation from Basic Military Training at Lackland. Staff is very friendly and helpful, the breakfast was awesome. Beautiful decor and inviting atmosphere!!!! Our room was very spacious, 2 Queen Suite!!!!! Gave us alot of room to visit with our Airman instead of piling up on 2 beds!!!! Awesome stay!!!!

    « Airman Great Place to Stay »

    If you are attending an Airman Graduation, this is a great hotel. We attending the graduation for our son, we had 2 teenage boys with us. They enjoyed the breakfast, they even started it early so we could eat before we had to get to the graduation festivities. We stayed at both Best Westerns Atrea and they were both excellent, well worth the price. Great location, 10 minutes away, light traffic

    « Basic Hotel »

    Cleaning staff did not cleanup room one of the 3 days, and disposed of items we where saving. Breakfast was ok, but nothing special. Room keys subject to be erased if left in wallet. Wake up calls received much earlier than requested.

  • 5
    « Great night! »

    Good size room, fantastic walk in shower! Miguel Hemandez (front desk) was very helpful with direction to area restaurants and answering questions. Nice pool and hot tub. Everything was very clean and quiet. Will stay here again if in the area.

    « Arturo Vara »

    The staff in the evening are great . the guy that works nights I think his name is Miguel Hernandez he goes out of his way to make your stay pleasant and the elevator broke down twice and he fixed it. My daughter is in a wheelchair and he went out of his way to make sure that it was fixed . he is very good at what he dose friendly and professional great costumer service. I would stay here again. Rooms are great and clean the lady that cleans the 4th floor was great always made sure that the room was clean and always had towels ........

    « newer hotel »

    Check in was smooth parking good he rooms were comfortable and clean. The morning buffet was probably normally good but with 5 or 6 youth soccer teams there wasn't much to be had. will stay again if in the area. easy in & out and there is a whataburger across the Highway.

    « We stayed here (again) because of the Indoor pool. »

    As with our previous stay at this BW, many of the problems were still present. Though the staff was at skeleton size, there were too many problems to be dismissed. Our room was not cleaned on the 24th. (No service posted on XMAS Day) We asked to be moved to another handicapped room and were moved to the second floor. Elevator broke down - fixed by the desk clerk - not a service technician. Other folks we talked to had trouble getting rooms they requested and when they got another room, with their requirements, they were charged an additional $20 per night. The breakfast for the first couple of days was not of good quality (eggs had hard-exposed-to-air too long. Food items not replenished in a timely way. No dishes or OJ dishes). When the regular service person returned on the 26th, breakfast returned to a BW quality.

    « Great Experience »

    Very satisfied in our overall experience staying at this hotel It was our first time in San Antonio, the location is a little away from the busy, fast pace area's which gave for a more peaceful rest, but still close enough to interact with our choices of attractions.

    « Clean and quiet »

    This is a jewel of a hotel on the south side of San Antonio. Very quiet and clean and close to 410. The hotel has a nice little breakfast bar. The only downside is that it's not real close to anything in San Antonio, which can be a good or bad thing depending on who you are and there is a lack of restaurants that are close to this location. Neither of which would stop me from staying here again.

    « Good hotel »

    We stayed here during a road trip and we liked it very much. It has and indoor pool and hot tub, free wifi, nice hot breakfast buffet and free parking. Its next to a gas station and a couple of fast food restaurants. Staff was very friendly and the room was pretty nice, well decorated, bathroom with no shower courtain but instead a modern half-door glass, cable TV and microwave and fridge. Its a bit far from downtown San Antonio, around 20 minutes to the Alamo. Nice for a brief stay, don't know if I would do it for a longer one.

    « BMT Graduation Lackland AFB »

    Perfectly please with this hotel! Only 15 minutes from Lackland AFB, and the River Walk! Easy access to the highway and anywhere we wanted to go! Hotel is away from the hectic area of Hwy 410 which was perfect for us. Clean, comfortable rooms! I booked a queen suite with kitchen. Great rate! All staff was friendly and helpful! Highly recommend!

    « Great »

    Nice, Friendly Staff, Beautiful Hotel, Very Clean. I very much will stay here next time very close to everything in my opinion. We had a great experience lovely staff they even let us check out at at later time which was great because, we over slept.

    « Staff went WAAYYYY Beyond! »

    We did not actually stay here, but had such a great experience that we have to share our story. We were traveling on a motorcycle that developed a bad tire, and we stopped to get a room for the night so we could get a new tire the next day. The motel was full because of 2 conventions going on that weekend. When we stopped and asked about a room, the receptionist was very apologetic about having none, and called other motels in the area. He had a list and marked them off when they were full. We already had a reservation for the next night in a different motel, a long ways away, and finally got a room there. Our motorcycle was parked in front, and we could not ride it anywhere safely, but Miguel was so helpful. As other came in, he was helpful to them as well, and must have made a hundred calls while we were there. Because we needed to have our motorcycle towed, and were from out of state, we did not know where to bring it, nor where to get help. Miguel offered the use of the business center to use the internet and computer, and graciously allowed us to stay in the lobby while we worked on our predicament. He was so friendly and helpful, and truly went above and beyond that it stayed with us for the rest of our 3-week trip and beyond. The motel itself was immaculate and very well-maintained. The property is very easy to find and easy to get on the highway. There are a few fast-food places within walking distance (sharing the parking lot). There are other restaurants and shopping a few minutes away.

  • 1
    « No Show »

    Had reservations for two nights. Upon arrival we were informed that hotel had no water and no idea when it might be restored. We were told that we could go to another hotel and they would cancel reservations. Desk personnel made no effort to help other than that. It was big of them to not charge us for rooms that were unavailable .

    « South side surprise »

    Not a lot to choose from in this part of San Antonio but this Best Western Plus is a great place to stay if you're in the area. Hotel is clean and Internet works good. My room 415 had a good comfy bed. Breakfast area was clean and had a decent selection of things to eat. Front desk folks weren't real attentive but they got the job done. I will stay here again.

    « Might Stay Again but.... »

    We were in 205 which put us right above the lobby. Part of the 2nd floor is not closed off to the lobby so we unfortunately found out you can hear everything that goes in the lobby. There was a group of people in the lobby area being extremely loud and we could hear them in our room from about 12am to 1am. Where was the night desk person and why didn't he tell them to be quiet???!!! I spoke with morning desk person and she said the night person should've asked them to be quiet. If we stay again we'll ask for a room away from the lobby! The room was somewhat ran except for the inch of dust underneath the bathroom sink. Plus there was weird lemony/urine smell when you walk into the hotel.


Venir à l'hôtel ...

Toutes les directions

Depuis : l'Interstate 35 North. Prenez l'Interstate 35 South et rejoignez la Highway 16 South, passez sous la bretelle 410 et vous verrez le Best Western Plus Palo Alto Inn & Suites sur la droite, derrière la station-service de Valero et Jack in the Box. Depuis : l'Interstate 35 South. Prenez l'Interstate 35 North et la bretelle 410 South puis prenez à droite à la sortie 49 et vous verrez le Best Western Plus Palo Alto Inn & Suites sur la droite, derrière la station-service de Valero et Jack in the Box.

Depuis : l'Interstate 10 West. Prenez l'Interstate 35 South et rejoignez la Highway 16 South, passez sous la bretelle 410 et vous verrez le Best Western Plus Palo Alto Inn & Suites sur la d...

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