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Pearl on the Concho SureStay Collection Hotel by Best Western, San Angelo

333 Rio Concho Drive, 76903-5525, San Angelo, United States - Voir sur une carte
Pearl on the Concho SureStay Collection by Best Western - Vue extérieure Pearl on the Concho SureStay Collection by Best Western est idéalement situé dans le centre de San Angelo. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Pearl on the Concho, SureStay Collection by Best Western est situé au cœur du centre-ville, l’idéal pour les amateurs d'histoire, de sports et de loisirs en plein air. Venez séjourner dans notre hôtel, près de toutes les aventures que le centre-ville de San Angelo a à offrir ! Profitez du temps ensoleillé, promenez-vous dans la ville en soirée et terminez la journée dans l’une de nos chambres propres et confortables. Nous sommes réputés pour notre charme historique et notre service amical typique de l'ouest du Texas. Nous servons un petit déjeuner chaud dans notre restaurant avec gaufres, œufs, bacon, saucisse, petits gâteaux chauds et sauce, fruits frais et bien plus encore. Savourez un dîner et des cocktails au 333 Restaurant and Saloon sur place. L'hôtel dispose d'une piscine intérieure relaxante, d'une salle de jeux vidéo, d'un parcours de mini-golf neuf trous, de tables de billard, de ping-pong et de hockey pneumatique ainsi que de beaucoup d'espace pour se détendre. Nous proposons plusieurs espaces de réunion pour vos événements de toutes tailles. Renseignez-vous sur les forfaits anniversaire qui peuvent inclure l'utilisation de la piscine intérieure et de l’aire de jeux. Ne manquez pas le magnifique quartier de commerces et de restaurants du centre-ville, l’historique Fort Concho ou promenez-vous le long de la rivière Concho. À l’hôtel Pearl on the Concho, SureStay Collection by Best Western, nous sommes fiers de notre service clientèle exemplaire. Grâce à notre passion pour le service, vous deviendrez un membre de la famille. Vous vous sentirez comme chez vous dans notre établissement, véritable lieu de détente, de divertissement et d’histoire pour nos précieux clients.

SureStay Collection

Pearl on the Concho Hotel by Best Western

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 6 voyageurs
Note attribuée
Excellent
4
Très bon
1
Moyen
0
Médiocre
1
Horrible
0
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En famille En famille
4
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RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"True gem"

5
User 21/09/2020

Absolutely amazing service and very clean room. Adam was superb in making all the arrangements. Great place for family and pets. Park and trail across the street, pool and mini golf indoors in the atrium. I'll always book my stay here!

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Matthew, Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your stay, and I will definitely pass on your kind words to Adam! We look forward to seeing you again! With Warm Regards, Shelley Jenkins General Manager

"Pearl on the concho"

5
617margeb, Albuquerque, New Mexico 02/09/2020

Perfect place & super clean & close to 17th wing.quiet at night .price is great friendly staff ,everything was a delight.nice town & great hospitality at this hotel .food was great .the entire staff & all was just perfect. The grounds are also clean .

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel! I appreciate your feedback so much, and I am so glad you enjoyed your time with us. We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Historic, But Needs Some More Updating"

4
The_Case, Lewisville, Texas 11/07/2020

This is Best Western's only entry in San Angelo, and because Pearl on the Concho is historic, I figured, why not? As a Texas Longhorn fan, my room's wall color certainly did not disappoint, as it was burnt orange. The room itself was, overall, good, with a great HD TV, good restroom, great shower with pressure adjustments (always a hit!), and the most unusual (but welcome) air conditioning arrangement I've ever seen. The cold air stayed on all the time and the flap moved up and down so the air does not all come down to one spot all the time. Very convenient. This hotel has both interior and exterior corridors (and I chose interior because it's safer and more secure). With that being said, why am I giving this hotel just four stars?? As I've read from other reviews, the hotel was undergoing some renovations, although on my visit, there didn't appear to be any. What was wrong? Well, the atrium, despite the best of intentions, has a very weird design in trying to allow for different amenities covering what once had to be a motor court. Secondly, the only way to get from the front entrance to the room (in my case, it was on the FIRST floor) was on some steps, making it very dolly-unfriendly (and this hotel has four dollies!). And while the kind lady from the front desk offered assistance upon my arrival, this doesn't erase the glaring weakness. Otherwise, you had to stroll around the parking lot to get to your entrance. And none of the doors are sliding doors (BE WARNED), as every entrance/exit door just screams 1960s-era hotels. It was hard enough having to get in when unloading, as you have to use your room key on a pad. After day trips and evening eats, the pad then wasn't so bad. But what was worse was getting out! You had to push a button................several times.....................before finally getting a green light. You'd think technology would be more advanced than that to allow access. All in all, the service at the desk was very good and helpful. Housekeeping did have one blunder during the week in fulfilling what needed to be refreshed in the room (and that was via a checklist due to COVID-19 restrictions), but the incident was quickly resolved. Good visit as it was, with a good room, but that's the least of the problems. Right now, if they could just update the doors at each entrance/exit to today's standards, not to mention adding a dolly ramp from the lobby to the corridors, then this Texan will come back for another visit.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you very much for taking time to share your experience. You are correct about the atrium - we were one of the original Holiday Inn Holidomes from the late 60s - early 70s, and the layout is very similar to what it was back then. I also want to apologize for the issues you experienced getting your luggage to your room. During the current owner's 2.5 year renovation of the property (it had been closed for several years when he purchased it) - 2 elevators were added to the hotel. In addition, the side doors allow for access at the atrium level, but it seems we didn't do a very good job of directing you to the easiest way to get to your room. We will work to do better, I promise! :-) Having new doors is definitely on our wish list, and the owner is constantly making improvements to the property. Over the last year, we have updated flooring and lighting in the restroom and vanity areas, as well as some of the common areas of the hotel, and we are currently replacing curtains and other room amenities. Again, thank you for sharing your experience, and I am sorry the door situation and our failure to communicate better negatively impacted your stay. I hope you will give us another opportunity to improve your experience. Respectfully, Shelley Jenkins General Manager

"Great"

5
Jaz'min C, San Angelo, Texas 08/07/2020

From checking in to the room, to the cleanliness of the room, the night was great, breakfast was hot and grab&go, was about to get a late check out with no problem.! Very great staff, and always great attitude.

Shelley Jenkins, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for your review and kind words - we really appreciate it very much! We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Disappointed"

2
User 14/06/2020

We stayed here many times as a child and I looked forward to sharing he experience with my children. Housekeeping came by around 10:30 we weren't ready to leave the room yet so when we did leave the room about 11 I stopped by the front desk and said we are leaving for the day so housekeeping could come by. Came back at 2pm. They had not come yet we got ready for our function and left again. We returned at 7:30 they still had never come. I stopped back by the front desk and said can we please get some towels as housekeeping never came today and they said we will send them right up. Came back around an hour later. Still no towels. Called the front desk and asked for towels again. They said they would send us some and at 11:30 we had to go down and they finally gave us some towels. I stopped by the front desk in the morning and they were tokenly concerned with my complaint. But only offered what I felt was an indifferent apology. Too many hotels in San Angelo to return to this one.

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Catherine, Please accept my apology for the issues you experienced. There is no excuse for a guest's requests to go unanswered. I am not sure what happened with maid service to your room, or the delivery of towel when you asked for them, but I will be looking into this matter to ensure it is not repeated. If you would be willing, I would appreciate it if you would reach out to me directly to discuss you experience, I can be reached via email at gm@pearlontheconcho.com or at 325-653-4500. Again, I am so sorry for the issues you experienced, and I would appreciate the opportunity to make it right. Respectfully, Shelley Jenkins General Manager

"Weekend Getaway"

5
156ginae, Midland, Texas 07/06/2020

We went to escape and unwind for the weekend. The kids LOVED swimming in the indoor pool. They also enjoyed the small arcade. They didn't stay out of the pool long enough to play putt putt or air hockey, but those were available. The decor was nice, the inside was comfortable and clean. Our room was near the pool. The beds were softer than I prefer, but we still all slept well. A/C worked great and was so quiet we couldn't even hear it! Our room was clean and comfortable. We would recommend staying here and will most likely return again ourselves.

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. I am so glad you enjoyed your stay and the kids enjoyed the pool! We hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Historic Hotel on the Concho River"

4
User 11/02/2020

The interior pools, miniature golf, and arcade are very popular with families. Good free breakfast included. Two blocks off Block One, the historic block of San Angelo. Undergoing some remodeling now.

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Dear Sherry, Thank you so much for taking the time to rate and review our hotel. We are glad you enjoyed your time with us and hope to see you again soon! With Warm Regards, Shelley Jenkins General Manager

"Fun Relaxing trip with friends!"

5
Doug L, Azle, Texas, United States 06/02/2020

Our PCSP group went down to San Angelo for an event last weekend and in the past they had stayed at this hotel so we decided to as well.. I a glad we did, it is an older hotel, but nice and clean, you could smell the clean when you walked into the lobby. They were very willing to work with us as well on rooms and rates! The sweet lady that runs the bar and restaurant was awesome, we stayed there all Friday night for drinks and great food, really no need to go anywhere else... Thank you staff for taking care of our group, we will be there next year for the parade and will stay with you guys!! We will be taking our kids and grand kids down in a few months to enjoy the atrium with the pool and different games.. Great place to stay!

Shelley J, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to rate and review our hotel. We are so glad you enjoyed your stay! We look forward to hosting you again soon! With Warmest Regards, Shelley Jenkins General Manager

"Each time it's a little less attractive"

3
pocahauntis, Pueblo, Colorado 03/01/2020

We've stayed here 3 years in a row now on our way thru San Angelo. The area surrounding it is very nice and the dogs love it. There were just many things this time that cumulatively were not impressive. I was looking forward to swimming, but the pool was closed. Ok I get that. Gone is the breakfast buffet and instead they bring you a small heated up frozen breakfast biscuit. The doors and general maintenance is deteriorating. One guy online reported bedbugs, but we didn't see evidence of that. The checkin guy was sick and coughing into his hand, then using the same hand to give us our invoice and keys. He finally relented to the woman next to him. Probably won't be back.

Shelley-GM, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
I am so sorry you were disappointed in your stay with us, and I sincerely apologize the pool was closed during your visit. We are constantly working to improve our offering, and regret we missed the mark in your case. Our breakfast buffet is offered on weekends, and we will soon be providing it 7 days per week. I sincerely hope you will give us another opportunity to improve your experience. Respectfully, Shelley Jenkins General Manager

"Oldie but goodie"

4
Roy S, Richland Springs Texas 05/11/2019

We stayed here for the cowboy gathering in September. Rooms were clean, and check in was easy. Quiet and right downtown, next to the river. Not a large breakfast, but adequate. Will consider staying here again.

Shelley-GM, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you for taking time to rate and review our hotel! We really appreciate you sharing your experience. We are always working to improve our offerings, and we hope you will stay with us again! With Warm Regards, Shelley Jenkins General Manager

"A great place for families"

5
User 19/10/2019

Pearl on the Concho is a unique place to stay. Staff was extremely helpful and courteous. Room was comfortable, clean, updated. The huge indoor atrium with pool, putt putt, arcade games is a family feature not seen anywhere else I have been. Onsite restaurant and bar just round off the great value and uniqueness of a Pearl on the Concho river. We will be back!!!

Shelley-GM, General Manager at Pearl on the Concho Surestay Collection by Best Western, responded to this review
Thank you so much for taking time to review our hotel! We are so glad you enjoyed your time with us and look forward to seeing you again soon! With Warm Regards, Shelley Jenkins General Manager

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.

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