Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Plus St. Louis Airport Hotel, Saint Louis

4576 Woodson Road, 63134-3704, Saint Louis, United States - Voir sur une carte
Best Western Plus St. Louis Airport Hotel - Vue extérieure Best Western Plus St. Louis Airport Hotel est idéalement situé dans le centre de Saint Louis. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Plus St. Louis Airport Hotel est situé juste en face de l’aéroport international de Lambert-Saint-Louis, à seulement dix minutes en voiture du centre-ville de Saint-Louis. Cet hôtel est fier de proposer un petit déjeuner buffet chaud gratuit servi dans une grande salle de petit déjeuner, ainsi que divers autres équipements dont une piscine intérieure chauffée, une aire d'entraînement ultramoderne, une blanchisserie réservée aux clients de l'hôtel, un centre d'affaires et une navette GRATUITE depuis et vers l’aéroport. Par ailleurs, nos chambres au design confortable sont toutes équipées d’un mini-réfrigérateur, d’un four à micro-ondes, d’une cafetière, d’un sèche-cheveux, d’un fer avec planche à repasser, de l’accès Internet haut débit gratuit et d’une télévision à écran plat LCD 101 cm avec une grande variété de chaînes, dont HBO. Vous séjournerez à proximité de nombreuses attractions de Saint-Louis, du monument Gateway Arch au stade de baseball Busch, en passant par la salle omnisports Enterprise Center. L'hôtel est à quelques minutes de l'université du Missouri Saint-Louis et de nombreux quartiers d'affaires. Notre personnel poli et efficace est impatient de vous accueillir. Venez séjourner très bientôt avec nous au tout nouveau Best Western Plus St Louis Airport Hotel ! Passez un excellent séjour !

Best Western Plus

St. Louis Airport Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Travelers Choice 2022
 
Basé sur l'avis de 65 voyageurs
Note attribuée
Excellent
51
Très bon
7
Moyen
4
Médiocre
1
Horrible
2
CONSULTEZ LES AVIS POUR
En couple En couple
4
En famille En famille
8
Escapade entre amis Escapade entre amis
0
Professionnel Professionnel
13
Voyage solo Voyage solo
0
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Wonderful"

5
User 20/05/2022

The staff was friendly and polite. I made a request and it was fulfilled immediately. When I return to St. Louis I make sure I stay at the Best Western Plus Airport. The food was hot. The pillows was just the way I like them.

"Not worth the money"

1
Sistersweekendfailur, Grand Rapids, Michigan 09/05/2022

This is obviously an old Best Western that they painted and slapped some mass market art on the walls so they could charge double the price. Coffee maker and fridge didn't work. The water pressure is low and water slimy. Pool was cloudy. The AC only worked if you set it on the lowest temp possible. I asked for two extra pillows and was told it was impossible without stealing pillows off of someone else's bed- a thing they did and then gave me without fresh pillowcases. So gross.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Sistersweekendfailur, thank you for taking a moment to share your perspective of our award-winning property. We would like to address a few misleading statements, however. We are a brand-new property built from the ground up featuring a modern and welcoming atmosphere. Our prices are competitive with the corresponding market as may be seen on various websites. We do apologize the min-fridge and coffee maker were not working in a satisfactory manner for the duration of your stay. Our notes reflect that our front desk team did offer to have maintenance look at these items so we may remedy effectively and in a timely fashion, and this offer was denied. It is also a bit mis-leading to state that pillows offered were from another guests used bedding. Yes, if this were the case, it would indeed be ‘gross' to say the least. However, this is simply not the case. The pillows our team were able to locate on a sold-out night were from a clean and sanitary room that had yet to be checked in. During your stay a variety of remedies to all issues brough to our team's attention were offered and denied. In the future, please allow us or any other hotel to remedy ANY issues as our goal is to provide world-class service that knows no bounds.

"Great overnight stay!"

5
daviddA4419JY, Owensboro, Kentucky 04/05/2022

This was a quick overnight stay before an early flight. The staff including Raven and Bobby were exceptional in their hospitality. The hotel was bright, clean and attractive. The room was comfortable and the bathroom was large! Travel to and from the airport was quick and easy. Definitely a spot for us to use on future trips!

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
DaviddA4419JY, thank you for the kind compliments of Raven and Bobby our fantastic front desk team with a heart for pleasing our guests! We look forward to comfortably hosting your future St. Louis visits anytime a flight is needed!

"Great Value"

4
User 29/03/2022

The Best Western Plus at St Louis Airport is a hidden jewel. Great value, great amenities for the price. 15 minutes from everything in the area. Safe and easy access to the airport. The team was very attentive and responded to any request promptly.

"Poorly Staffed"

3
dominiquebarginear, Chicago, Illinois 24/03/2022

This property was too short staffed for how busy it was. This particular location needs more employees. There was only two clerks on duty and one had to leave to drive the shuttle to pick up people from the airport. The service desk line was always way too long.

"Easy efficient comfy beds"

5
Jen27kc, Lenexa, Kansas 22/03/2022

We were super pleased with this decision for a last minute hotel stay super clean + comfy beds. It was efficient + shuttle was easy to arrange and accommodating friendly driver. Perfect solution for an early morning flight.

"Awesome!"

5
Wanderer40254083773, Spanaway, Washington 18/02/2022

Beautiful hotel, great price. Navy and grey color scheme. All furnishings high quality. Bed was so comfortable, pillows perfect. Pool is open. Full breakfast, lovely dining area. Open, light, airy. Staff is friendly and top-notch! I travel a lot and this hotel is among the best I've experienced!

"Great Place to Stay at"

5
luisadelacruz, Chicago, Illinois 12/02/2022

The team members are awesome they make you feel welcome. I feel like I'm at home great experience. The cleanliness of the rooms are great. The amenities offered are awesome fitness room, pool. I will definitely be back again

"Better than expected."

5
T5016EBjeffc, Minneapolis, Minnesota 20/01/2022

I chose this Best Western because it was close to the airport. It was better than expected. It was new, clean and modern. All of the help were courteous and friendly and the location was hard to beat. I didn't even hear the planes taking off across the highway.

"Perfect for STL Travelers"

5
JGMM, Springfield, Illinois 15/01/2022

If you have to catch a flight out of STL and need a place to stay the night before the flight, you won't find a better place for than this nearby hotel. The staff is very friendly and accommodating, the rooms spacious and immaculate, the breakfast offers a variety of hot entrees, and despite being minutes away from the airport, it's quiet. For all the amenities this hotel offers, their rates are a bargain. I highly recommend this Best Western Plus for your overnight stay before flying out of St. Louis.

"Enthusiastic front desk agent!"

5
User 09/01/2022

The front desk agent, named Raven was such a delight! She was happy to assist & it was apparent she loves her job. I travel frequently and I would recommend this property based on my positive experience with her.

"Great Time!!!"

5
msericaskinner, Long Beach, California 05/01/2022

I really enjoyed my stay at the Best Western Plus. The staff was great! The rooms are nice and cozy. The breakfast was delightful, and filling. Housekeeping was Super Amazing! I would definitely stay at the Best Western Plus again!!!

"Staff in leopard skin slippers and homeless people in the lobby."

1
User 22/12/2021

Dangerous and unprofessional. Unfortunate situation for the check in staff to have to handle the homeless population on their own. Definitely a situation that calls for security guards outside of the building to control a safe environment for guests.

"My Stay at Best Western Plus St. Louis Airport Hotel"

5
omonodaalao, Washington DC, District of Columbia 01/12/2021

One of the best hotel. They have very friendly customer service agents. The rooms are clean and the complimentary breakfast is excellent, I look forward to staying there again and again. Also, they have a bus service to the Airport and in close proximity to the Rental car facilities.

"Best experience"

5
kathleenblakeley, Mount Sterling, Illinois 24/11/2021

From booking to leaving this hotel was a great experience.Staff upon entering the property,checkin and checkout was a smooth and helpful information,shuttle to the airport was a great experience and on time. Definitely and Highly recommend.

"Great front desk"

4
User 20/11/2021

It's situated very near the airport (hence the name) and all the associated car rental places and that sort of thing. There is a small-ish restaurant a stone's throw away that looks to be akin to a Huddle House or slightly nice than usual Waffle House. I haven't visited it, but have been told it's pretty good. The hotel itself is about what you'd expect. Pretty clean, decent-sized bed, cable TV, that same breakfast offering you see at most hotels (scrambled eggs, a waffle maker, coffee, yogurt, etc), small gym downstairs, swimming pool, etc. They have a fairly wide range of drinks and snacks for purchase in the lobby. The cleaning staff I met were helpful and genial. The star of the show, though, is the front desk. Krystal was the woman I spoke with when reserving a room and I immediately knew she was good at her job. Great telephone etiquette, helpful, sincere. All the things you want in a person in that position. When I met her in person the morning after check-in, though, I found out she is actually fantastic at her job. There was a problem with our keys that she fixed for us without a single eye rolled or even a hint of being annoyed at having to help us. She was kind and jovial and a pleasure to speak with while we chatted for several minutes a few times as we entered or left the building. I overheard her helping another guest find a ride (the driver apparently got lost and she had to guide him back to the hotel) and she even kept an eye out and let the guest know when his ride finally showed up. It's a shame there is no comment box or feedback form on-site because I would really like to let her immediate superiors know how well she is treating their guests. It's not a 5-star Hilton resort, but it's definitely not Crackpipe Lane. We didn't encounter any drunken guests stumbling around the hallways or get woken up by loud parties or anything like that. In fact, I don't remember even hearing a plane take off or land while inside, despite being very near the runways. I would stay here again.

"Fresh and clean, will definitely stay every time in STL!"

5
User 11/11/2021

Hotel has been built with love and professionalism and it shows from the moment you check in to the moment you check out. Would definitely stay again. The rooms are clean and the decor is nice, with high-quality linens and bedding. Hotel offers a free airport shuttle and breakfast, rental cars are nearby, and the hotel is near the airport. Excellent value and pleasant stay.

Helen Capps, General Manager at Best Western Plus St. Louis Airport Hotel, responded to this review
BackPacker706458, thank you for taking a moment to leave such a thoughtful review of your experience with us! Its reviews such as this one that inspire our team to provide top-notch service. We are looking forward to your next stay already!

"Very pleased"

4
User 08/11/2021

The hotel exceed my expectations, after reading a variety of reviews for several hotels I was not confident I would be pleased with most as it seems COVID customer service has changed the travel experience. We were pleased as the décor was updated, surroundings were clean and simple. Were every speck of dust & stains gone no but nothing to complain about.

"Cynthia was wonderful"

5
User 04/11/2021

Thanks for being so helpful Cynthia. Cynthia checked us in with ease and made me feel confident with the process of shuttling wjrh my flight. Hotel was clean ans modern. I encourage anyone to stay with best western in saint Louis

"Great place"

5
bigharvey2002, Boynton Beach, Florida 30/10/2021

Very clean and nice Friendly staff. Great location great service getting to and from the airport I always stay at his place every chance I come to St. Louis. I always enjoy the nice hot breakfast specially now that the weathers turning colder I'm looking forward to coming back there in a couple weeks.

Helen Capps, General Manager at Best Western Plus St. Louis Airport Hotel, responded to this review
Bigharvey2002, we already have the welcome mat rolled out and waiting for you! Thank you for taking a moment to leave us a great review, we always enjoy your choosing to stay with us. We will see you in just a couple of weeks.

"Excellent Stay at St. Louis Airport Best Western"

5
MsmoDMV, Garner, North Carolina 28/10/2021

I always read reviews before making hotel reservations. I usually stay at one of two brand name hotels. However, when searching for where to stay in St. Louis, the reviews for the other top brand name hotels were unfavorable, ranging from safety issues, car break-ins, dated furnishings, illegal activity, etc. In reading the Best Western reviews for this location, I felt that this was my safest bet, and it was a more reasonable rate. I was totally satisfied with every aspect of this location. This included the cleanliness; room comfort including chair/ottoman, desk and bed; location to airport (I could have rented a car the following morning and saved one night car rental as three car rental companies are within walking distance of this hotel); fitness center with televisions and quality working equipment (stationary bike, elliptical cross trainer, 2 treadmills-I used the gym both days of my stay and was the only person in there, so felt very safe regarding covid-19 protocols); proximity to eating establishments; cost; and included a full breakfast (I'm not one to eat early, so I didn't take advantage of this). You cannot go wrong in staying at this brand new hotel.

"Work"

5
User 21/10/2021

staff was so nice and accommodating Myself and my work team loved the hot in house breakfast clean, great price, an awesome location to our work site, it was relaxing quiet and nice after a long work day As long as a room is available we will continue to stay here until our job is complete

"Business / Leisure travel"

5
TAHWashington_DC, Washington, DC 20/10/2021

I needed to spend one day working on video conferences all day before a family event on Saturday. The internet worked well and supported my needs. Hotel is walking distance to Subway and a restaurant, which was also super-easy. Did not need to rent a car for my short trip, which was perfect.

"Best airport hotel in years!"

5
jkheb60, Macomb, Illinois 03/10/2021

We stayed at the Best Western Plus Airport Hotel to pick up my Grandson from the Military. It was very clean and quite nice. The entire hotel was clean and updated. The absolutely best beds I've slept in away from home in years!! The lady that checked us in was very friendly and pleasant. I will always stay here when I have family arriving in St. Louis from now on!

"Excellent service."

5
rhintonmrs, Saint Louis, Missouri 03/10/2021

I live in this area and made a quick decision to book a one night stay for family flying out the next day. They loved it! The area is very convenient for food and excellent for car rental. Perfect choice.

"Best Experience! Highly Recommended."

5
Passport594551, Clinton, Mississippi 13/09/2021

Pro: We checked in late on Thursday night- The front desk employee was bubbly and cheerful and very helpful. Being near the airport I didn't have high hopes for a decent night's sleep but I was pleasantly surprised! First, the hotel was either new or newly renovated because it had a new hotel smell (which is great for me) Lovely Blue.Gray, Gold theme throughout. The room was fresh and clean. I loved loved loved the blackout shades- no beam of a street light keeping you up here! The noise was minimal from the street (unless it was a horn or loud truck) and we never heard planes! Breakfast was great carbs and sugary goodness- my personal favorite :) Though there were a fruit, yogurt, and oatmeal options. I highly recommend this hotel. We stayed 2 nights! Con: The AC "clugged " when it came on and went off- That could probably be an easy fix.

"Inexpensive, close to airport"

3
hndrcks2d, Milwaukee, Wisconsin 12/09/2021

This is a fairly new, budget friendly hotel with free basic breakfast. It is located across the street from the airport which is convenient but loud as flights take off all through the night. This hotel is perfectly adequate for a night's stay while traveling.

"Great"

5
User 08/09/2021

Everyone was nice and place was clean I will stay here again, Front desk was helpful One housekeeper went out of her way to make sure we had everything we needed and she was pleasent person.her name is Mary Vitale... All other house keepers were not a friendly

"Labor Day Weekend"

4
slscantlebury, Liberty, Missouri 06/09/2021

Booked this 2 days before our trip. They had the lowest rate but good reviews, so we took a chance and it was very nice and clean. I wiped the room down due to Covid and nothing was dirty. The staff were very nice and helpful.

"Great hotel"

5
jackieh612021, Alpharetta, Georgia 31/08/2021

This is a great hotel! Well maintained, great location and great staff. Will definitely use the hotel again. Rooms are clean and roomy , hot breakfast was good. Definitely a keeper in our hotel rotation!

"The Bestest Best"

5
User 11/08/2021

If you don't stay here when visiting St Louis, you've missed out. Helen is the GM, and is so charming and welcoming. And this hotel is new. And well thought out. The bathrooms are huge. USB's on the nightstand. Good lighting in the rooms. The rooms are modern and clean. I mean…what more do you want.

"Convenient"

3
Love210, San Antonio, Texas 02/08/2021

Happy with free parking & a good free breakfast. Room was nice and ac worked very well. Bed was ok but not the most comfortable. If you book this hotel then make sure it is in your name because if you book in your spouses name then you will be unable to check in.

"Great experience; good, clean hotel with wonderful staff"

4
User 30/07/2021

I had a great experience. Good, clean, hotel with really good staff and amenities. The reason for the 4-stars and not 5, is because the lighting in the bathroom was pretty dim. The shower was just fine, but the lighting by the mirror was pretty dim and inadequate, especially while shaving. Other than this, this is a great hotel to stay in!

"Very comfortable and convenient."

5
tmc1106, Baton Rouge, Louisiana 30/07/2021

Very nice, quiet and comfortable. Great breakfast. Mediocre internet speeds. Convenient shuttle to STL. Seemed to be recently updated. Staff was pleasant and helpful. Would recommend. Need to fill 200 characters is aggravating.

"Great hotel"

5
User 28/07/2021

I booked through priceline and had no expectations. The hotel was very clean, my room was bright attractive colorful and comfortable. The airport shuttle was right on time and the to go breakfast was great. The staff is wonderful. A good value.

"Wonderful hotel"

5
staceyt932021, Freedom, Indiana 23/07/2021

The staff was very friendly and helpful. The hotel was clean and nice. Breakfast was yummy. The pool was very clean and nice. My room was very clean and cozy, beds were comfortable. Over all would defiantly go back!

"Staff was friendly and helpful."

5
goebelz_dogz, Bryan, Ohio 20/07/2021

Nice and friendly staff. We needed more towels and shampoo and they had it ready for us right away. We did have to go down to the front desk to pick them up. Breakfast options were good. We did not use the pool or workout center.

"Brand new hotel"

5
Will A, Chicago, Illinois 15/07/2021

We stayed at this property on a weekend trip to st louis and it was a great experience. Brand new hotel, clean, large rooms, even bathrooms are big. Breakfast was included and yummy. It's not a downtown hotel but not far away from the city center. The only thing that kind of sucked was masks weren't mandatory during a covid delta variant surge in the state.

"Great Stay 2021"

5
User 15/07/2021

Exceptional staff, room was exceptionally clean, hot breakfast, extremely comfortable bed. Large bathroom with all the amenities. I would recommend this hotel over most I have stayed in. The price was in comparison to most

"Very nice"

5
367abraroxy, Camden, Ohio 20/06/2021

Very nice, clean and updated hotel. The bed was super comfy. The parking lot was well lit up. We checked in late with no issues at all. Staff was very friendly upon arrival. We would definitely stay at this hotel again if we pass through the area again.

"Friendly staff, clean hotel"

5
User 02/06/2021

Had a great experience at this hotel. The hotel was clean and the shower was great. Staff were all very friendly and helpful. We were able to take a shuttle to the airport at 4:00 a.m. To top it all off, when our daughter was experiencing pain in her throat at 11:00 p.m., front desk staff immediately offered to drive us to the hospital. We had just turned in our rental car that evening.

"Friendliest Staff EVER!!"

5
User 02/06/2021

This staff, especially Dolly, were the most helpful and friendly people I've ever encountered at any hotel. We've been all over the world and every person in the hotel was most gracious and helpful. We appreciate the great service, cleanliness and food and drink provided.

"Good location and good rooms"

4
Nicholas H, Maine 12/05/2021

This hotel was just a short drive from the zoo and Gateway Arch which was convenient for our trip. The rooms were clean and the staff were friendly. We did not experience any issues and would stay at this property again on the next visit.

"Refreshing Change of Pace"

5
aimeeleetravels123, Nashville, Tennessee 12/05/2021

I have never stayed at a hotel with staff so kind. My flight landed 4 hours after it was originally supposed to, leaving me in a bind as to where to stay. I originally wen to the Hilton near by and was not pleased in the slightest which in turn lead me to this hotel just a couple of doors down. Though the front desk was busy, the young lady checking me in was all smiles, kind, informative, and quick. I was treated most respectfully and not as "just another guest." Come to find out the next morning, the woman who had checked me in was the general manager! I am still so impressed with her professionalism. You can tell this manager cared for her staff and guests not just sitting in an office but rather leading by example; most refreshing! I was able to start my day with hot coffee that was made available in the lobby paired with a breakfast burrito that was most tasty. The breakfast attendant, Marcia, was so very sweet ensuring all items were well stocked and the breakfast room remained sanitary between guests; but the wonderful service didn't stop there! A shuttle back to the airport was made available and only took 5 minutes. From check-in to my arrival back to the airport, every single staff member I encountered (no matter their position) was kind and smiling. Though I do not have plans to return to St. Louis in the near future, I will most definitely be returning to this property when the occasion arises, no question! They have set the bar for all future hotel stays.

"One hundred Fifty Dollar hold fee not communicated until arrival at the hotel"

2
Neeneed, St. Louis, MO 04/05/2021

According to the hotel, If you are "local" or an in-state resident, expect to have a 150.00 hold fee plus room charge applied to your reservation. I am giving the hotel/company a low rating, because of a clear LACK OF COMMUNICATION on the company's part at the time I made my reservation. When I made my reservation, I was not made aware that the room charge plus a ONE HUNDRED FIFTY DOLLAR hold fee would be applied to my card, and did not learn of it until I showed up at the hotel to check in. I was told that this $150 hold fee was only being applied to those persons who were “local” and/or “ from the state”, at this particular property , which is interesting . I assume that this is either a screening policy, or maybe a “damage deposit” to discourage “certain types of individuals" or behaviors i.e loud parties”, from the hotel, which I didn't really have an issue with. Because I didn't have quite enough on this particular card to cover both the room AND the 150.00 hold charge, I was denied check in and the hotel clerk cancelled my reservation as a result. No complaints regarding the clerk, as she was only doing her job and following the hotel policy, though this was a communication error on the part of the company. I was also greatly inconvenienced and had to try and find another hotel to stay at. Had I known in advance when I reserved the room ,about the hold fee being as high as it was-150.00 , I would have used a different card where this hold fee could be covered in full, and where this wouldn't have been an issue or chose a different hotel. If there is a hold charge (and especially if is a large amount such as this), this should be relayed to the customer at the time of reservation, and not SPRUNG ON THEM when they arrive to check in. There was a clear lack of communication when I made the reservation regarding the hotel's policy. This experience certainly did not sit well with me ( thus this review). I was looking forward to my stay here, as it is a new hotel, and I am not very familiar with the Best Western hotel brand. Going forward, for myself, I will inquire about the hold fee/policy of any unfamiliar hotel I plan to visit, but the information “ should not be a secret” and there should be transparency on the part of the hotel/company regarding ANY additional fees, holds, etc. customers should not have this sprung on them when they get ready to check in.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Neeneed, thank you for sharing your experience. Per hotel policy there is a $150 deposit in addition to room and tax for those residing within a 15 mile radius of our property, checking in under that age of 21 years old, or when individuals choose to pay in cash upon check-in. This is not an uncommon practice amongst hotels and is a requirement when so close to federal property (Lambert International Airport.) I am sorry to hear this was not clearly communicated upon the creation of your reservation. Our deposit policy is however on our reservation confirmation emails sent to all guests as well as third party websites. I do hope you will consider staying with us in the future!

"Best Clean Hotel ever"

5
User 29/04/2021

Brand new hotel and great place to stay and great location next to STL international airport and awesome shuttle service! Great staff! I loved the newness of the hotel, all staff members were extremely helpful!

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
tferguson2021, WOW; thank you for leaving us such wonderful feedback! All team members from desk staff, to breakfast, housekeeping, and shuttle take great pride in offering superb and memorable customer service and I am so happy that was achieved! We look forward to hosting your next stay when in town.

"Beautiful hotel"

5
ange9155, Carbondale, Illinois 13/04/2021

Front desk was really nice. Rooms are nice, hotels really pretty. Breakfast attendant didn't acknowledge when me and my daughters went to get food, not many options for breakfast but other than that it was a pleasant stay.

"airport hotel"

5
danieleds2021, Palm Bay, Florida 06/04/2021

Business trip airport fly out stay in a nice new hotel. It was new so it was very clean. Rooms were quiet and I slept very good.Had a very good breakfast of cheese omelet and sausage with toast and jelly. Coffee and milk were both very tasty.

"Fun getaway!"

5
User 29/03/2021

My family stayed at the Best Western plus St Louis Airport for 3 nights. We were pleasantly surprised with the up to date hotel, decor, etc. Also, even though it is right by the airport, it was not loud at all. The beds are very comfortable. Linens are soft. Staff was very friendly and always helpful. The pool is small, but so great to have when traveling with kids. And the fitness center looked amazing!! This was probably the first trip we did not use any type of fitness center. But it had dumbbells, bikes, treadmills, and medicine balls, with a wall specific to using those. Breakfast was hot! And free! My kids were in heaven eating waffles every morning. Overall a great experience!!

"My Stay at Best Western Plus St. Louis Airport Hotel"

5
omonodaalao, Washington DC, District of Columbia 29/03/2021

I had a wonderful experience staying in this hotel. I highly recommend it for any business traveler traveling to St. Louis. The front desk personnel were very friendly. It was within walking distance to restaurants. They have Airport shuttle also.

"Super Clean Hotel"

4
Mitzi R, Saint Louis, Missouri 29/03/2021

Hotel was very nice and super clean. I chose this hotel because of the shuttle and was told 2 different times that the shuttle stopped at 11 p.m. We arrived at the airport a little after 10 p.m, and they ended up sending a Lyft for us but our family of 5 could not fit in it. They called another one that was bigger and it was going to be 24 minutes. 5 minutes later that driver called and told us to cancel it because they were still over 20 minutes away. Front desk was very sorry and apologetic, and offered to call another one, but we ended up calling an uber on our own and it was there in 5 minutes. It ended up costing us $22

"Great Stay, Super Clean."

5
fr8dogpilot, Saint Louis, Missouri 08/03/2021

Very Clean rooms and a Very friendly staff that made my stay a joy. Covid precautions are taken seriously. I will definatly stay here again. They do have breakfast available, not just a grab and go bag. Very close to the Airport.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Fr8dogpilot, thank you for the wonderful review of our property! We take pride in our state of the art cleanliness standards as well as every team member takes suggested Covid precautions to heart so as both yourself and all other guests may feel comfortable and safe. Due to county guidelines we are surely opening up our breakfast to a vast variety of individually wrapped and hot items. Our hope is in the coming weeks when you return you will enjoy our full deluxe breakfast that will then be open. As always we appreciate your loyalty to our property and look forward to your future visits!

"EXCELLENT customer service!"

5
Barbara B, Jackson, Missouri 21/02/2021

I had been in Austin, TX, for a visit. I was delayed due to the ice and snow. I needed to work remotely and it was very necessary to have reliable internet. I spoke to Helen Capps. She assured me that they had good wifi at this hotel, but also promised a room that was private and set up for business if necessary. She sent me a link for transportation to the hotel when I arrived at the airport. The breakfast the following morning was exceptional. I will DEFINITELY stay here again. It was clean and QUIET ( especially for a hotel directly across from the airport). Thank you Helen and your staff!

"Very impressed with the accommodations"

5
Dcoats-73, Columbia, Missouri 31/01/2021

I was there for a family funeral and didn't want to stay with family so saw this hotel and i was very pleased with looks from the outside, once inside i saw how remarkably clean it was and decided to stay.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Dcoats-73, on behalf of the entire team here at Best Western St. Louis Airport, we are sorry for your loss. We deeply appreciate your taking the time to leave us a great review. We take great pride in our cleanliness standards and are happy that is readily apparent. We hope to see you again in the future and under better circumstances.

"Fabulous hotel!"

5
amandawE9321BO, Macomb 17/01/2021

Amazing hotel and very close to STL. Very clean and hospitable. Great "to go" breakfast for early morning flights. Only issue was it was stated Free Parking, but were charged $5 a day. Also, stated airport shuttle, but only 1 way. They called an Uber for us but when we returned we called for a return and were told they didn't have anyone and that we had to take care of it ourselves. Not impressed with that service. I would have paid for parking had I known. BUT, I would definitely stay again with prior knowledge of these issues!

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
amandawE9321BO, thank you for leave us an honest review! By taking a few moments to tell us what you liked and disliked, you are assisting us to better serve future guests so as they may not experience these same inconveniences. We do offer complimentary parking for the duration of your stay, however leaving one's vehicle while traveling is an additional $5 per night. As Covid (like many) has altered how business is conducted, we are running shuttle service on-call/ scheduled in advance. I do apologize for the lack of communication on this matter. We look forward to offering our complimentary shuttle both to and from Lambert International Airport on a consistent schedule soon! When next your travels bring you thru St. Louis, I hope you will choose to stay again and have an even better experience. Until then, stay well!

"Very nice new hotel"

5
User 11/01/2021

This is a new hotel in a nice location close to STL airport and the highway. Our room was large, modernly furnished and remarkably quiet given the proximity to the airport. The view of the inside of a parking garage wasn't that great but it didn't matter. Breakfast was minimal as usual these days but the microwaveable mini pancakes were actually tasty, and the selection of food showed a nice attention to detail down to the lovely hot chocolate mix. The staff was nice and responsive, the lobby spacious and the facilities looked good.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
K6028JOcinzia, we appreciate your taking a few moments to leave us a little feedback on how we may improve for future guests to come! We strive to create a peaceful and restful environment for all whom choose to stay with us, and I am so happy to hear that goal was accomplished here. Next time we make certain to place you with a view of our beautiful airport; there's nothing quite like watching planes take off from your room and with no noise disturbance!

"Amazing"

5
ebissen85, Versailles, Kentucky 11/01/2021

Front desk person went above and beyond with helping fix the reservation err that I made. She was amazing and didn't charge us extra for moving out stay date. The breakfast was good. Even tho it was to go items.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Ebissen85, your title is exactly how we view you: Amazing! I am so happy to hear our friendly desk attendants were able to make the necessary alterations to your stay so it would be even more comfortable. We look forward to your next stay when in St. Louis, we will have an even better breakfast and hot coffee waiting for you.

"Stay"

5
User 20/12/2020

This hotel was amazing! Very reasonably priced and located close to the airport with a free shuttle and inexpensive long term parking. The inside is very nice and clean and the hotel staff was friendly and accommodating. Would definitely recommend to anyone!

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
752ethan, we are so very happy you had such a great experience! Our long-term parking is a winner amongst many, especially when paired with complimentary shuttle service. We look forward to your travels bringing you back through St. Louis!

""Wonderful stay""

5
User 25/11/2020

I booked this particular hotel because of the great reviews and I must say it didn't disappoint. I tried to come up with something that I didn't like but couldn't. The rental car station was right next door which was a plus.

Helen Capps-O'Neal, Owner at Best Western Plus St. Louis Airport Hotel, responded to this review
Clew2020, thank you for taking a few moments to leave us a review of your experience! We strive to not only meet expectations, but exceed them for all guests. Being located RIGHT next to Enterprise/National/Alamo Rent-A-Car and across from Lambert International Airport we like to think one can't get any closer to either! When next in town, we hope to see you again.

"Amazing Service at a Spectacular Hotel!"

5
880sallys, Kansas City, Missouri 09/10/2020

We arrived after a long day traveling to find Kevin at the Front Desk. He made sure to go out of his way to get us in a ground floor room since he could tell we were exhausted. We also enrolled in the new rewards program after we found out about all the benefits and the special rate we are given for being a member! We travel thru St. Louis often and have stayed at nearby hotels but none of them compared to the service that we encountered from Kevin and Helen the next morning at check out. This best western we found out was brand new after we walked in and even 2 months later it still had the "New Car" smell. Breakfast was Grab n Go due to city and county guidelines but that was totally ok as we are not really big breakfast eaters. We have a trip planned in January which will require us flying and we will now be staying at the Best Western Plus due to the service we encountered. Way to go everyone! Keep up the great work:)

Helen Capps, General Manager at Best Western Plus St. Louis Airport Hotel, responded to this review
880sallys, thank you for the WONDERFUL review of Kevin, myself, and our BRAND NEW property! I am so happy to hear you seized the opportunity to register for our rewards program as well! Whether in town for one night or several we are excited to have become your first choice when travels lead to St. Louis. Give us a call then your flight lands next and our complimentary airport shuttle will be happy to pick you up or drop you off!

"Great Stay!!"

5
User 07/09/2020

My check in with Helen was seamless, the property is beautiful, centrally located and the room assigned to me was facing the airport. It was nice to see the planes landing and taking off. Overall, I'd definitely stay again soon.

"No Free Rooms with Rewards Points"

1
garypJ81JH, Daytona Beach, Florida 07/06/2018

I attempted to cash in my rewards points for a free stay at the Econo Lodge on Woodson Rd. in St Louis Missouri. Then when I went to checkout I was charged= for the stay. Many calls to Choice Hotels along with a letter to the President of the chain resulted only i9n promises of my money back. Over two months now and all I get are promises. Don't be fooled stay away from this chain.

"Pay for a Taxi, shuttle is iffy"

3
User 09/04/2018

Hotel offers free shuttle from Lambert Airport. Sit outside for 90 minutes after 2 calls to Econolodge for ride. Third call got ride. Shuttle bus does not have hotel name on it. Quality Inn shuttle services both hotels but customer is not informed of this fact. Phone is not answered by hotel, apparently who ever answers the phone is suppose to inform you of the fact. Three calls and still wasnt told this. Rooms cheap and clean. Breakfast is cereal, toast and on occasion coffee.Staff polite and friendly. Only restaurant in walking distance is Subway.

"Overnight because of flight problems."

5
drayl2017, Cedar Park, Texas 03/03/2018

Could not have asked for a cleaner room, more polite clerks, etc. Breakfast was only cold cereal, etc. but just fine. Would have liked to take a cup of coffee when I left, but no food was allowed out of the eating area. Nice variety of snacks in the machines. Would be glad to stay there again.

"Basic as can be"

3
jwoodjapan, Nasu 12/09/2017

The Econolodge is located next door to the National/Alamo car rental pickup area, which is convenient because you can catch a shuttle from the airport. The hotel has its own shuttle as well. The rooms are very basic, it's not real clean but it you want to go cheap, it's a good way to do it.

"Please ONLY stay here if it's the last place left on Earth..!!!"

1
335SusanH335, Wiesbaden, Germany 05/08/2017

Thinking that we were only going to stay in the hotel for only four hours awaiting an early flight out of STL. I mistakenly thought this was a good option. Sadly, was I wrong...! The place is extremely filthy, and has to be one of the scariest places after midnight, I have EVER seen...! People were talking, running and screaming in the hallways most of the night. I have no idea what the business was they were undertaking but, I doubt that it was legal in most of the United States. Needless to say my now very tired/exhausted wife and myself were relieved to depart at 0400. Both of us too afraid to even attempt to fall asleep. Like many of the other reviewers have stated. I usually try and find at least one silver lining in everyone of my reviews. We were just happy we were in a place for our early departure. Unless, this is your ONLY STL option. Do yourself a favor and book elsewhere..!

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.