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Best Western Hotel Executive Inn,  Round Rock

4.5/5  - basé sur 547 notations.
1851 N IH-35, 78664-2001, Round Rock, United States - Voir la carte
+1 512 255 3222

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Note des voyageurs TripAdvisor
Sur la base de 547 avis de voyageur
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Récemment rénové en 2016, notre bel hôtel est à courte distance du centre-ville d'Austin. Il est beaucoup moins cher que les hôtels d'Austin et se trouve à seulement 15/25 minutes de toutes les attractions à ne pas manquer. Notre hôtel accepte les animaux et se trouve à quelques minutes à pied de nombreux restaurants, dont certains des meilleurs barbecues du Texas. Pour le repas le plus important de la journée, faites-nous confiance. Les clients sont accueillis quotidiennement par un généreux buffet composé de gaufres et de pâtisseries, d'oeufs et de saucisses, de fruits frais et de yaourts, de céréales et de jus de fruits, et bien sûr du café. Si vous êtes là pour un événement se déroulant au Round Rock Sports Center ou au Dell Diamond Stadium, profitez du fait que notre hôtel de Round Rock se trouve à quelques minutes de ces stades. Nous sommes également à côté de nombreuses attractions locales telles que le parc Old Settlers, les magasins Round Rock Outlet® Stores, et bien d'autres encore. Toutefois, avec les chambres attenantes adaptées aux groupes importants, c'est le confort de l'hôtel qui fait sa réputation. Bénéficiez du meilleur de l'hospitalité du Sud des États-Unis . tous les membres du personnel s'emploieront à vous bichonner ! Découvrez nos excellentes critiques sur TripAdvisor® !Les matchs de base-ball et les festivals musicaux sont des événements très prisés. L'hôtel est proche du centre-ville d'Austin, Texas, avec un accès facile à la Highway 35, permettant aux clients de visiter l'une des villes les plus célèbres du Texas. Le circuit de Formule 1® COTA® est au bout de la route à péage qui se trouve à côté de notre hôtel, ce qui rend votre voyage plus pratique que si vous séjourniez à Austin. Et nous sommes idéalement situés pour un tarif intéressant, à moins de 20 minutes de SXSW !Les employés de Dell Computers, Samsung, Westinghouse et Emerson® considèrent notre hôtel de Round Rock comme leur maison secondaire. Les chambres fraîches, spacieuses et calmes sont très agréables, et les trajets à partir de l'hôtel sont rapides et faciles. Si vous voyagez pour affaires, pourquoi ne pas en profiter pour faire un peu de tourisme ? Passez un excellent séjour !

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Arrivée le
Départ le
 
Chambre
Chambre 1
Adultes
Enfants

Avis de nos clients


trip advisor img
Basé sur l'avis de 547 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
349
Très bon
 
118
Moyen
 
47
Médiocre
 
17
Horrible
 
16
En couple En couple 94
En famille En famille 203
Escapade entre amis Escapade entre amis 41
Professionnel Professionnel 150
Voyage solo Voyage solo 36
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
Best Western Executive Inn,Round Rock
  • 5
    « Great Place »

    Good service, great room and good breakfast plus a good location with a reasonable price for Austin, Texas. Nice and quiet and everything worked. Had a little trouble finding the TV menu but once we found it the programing was good.

    5
    « Quick and Comfortable! »

    The room was close by, very clean, and comfortable. Loved the sofa and desk area amenities and the breakfast was nice as well. We checked in late (past 10 PM) and still interacted with friendly staff who were informative and helpful.

    4
    « Best Western Round Rock »

    Quality staff some of the best I've encountered. Easy access to freeways, restaurant next door with great food. Rooms could use updating, but still a good value for the Round Rock area north of Austin.

    5
    « Glad we are staying at the Best Western Executive Inn, Thank You Staff »

    The hotel is very nice, and the staff really do there job well, there is one name Pamela that is very friendly and that make you feel at home even when we are not. Also the Manager LaDonna is a big reason we are stay here she has gone overboard to make our stay one that keeps us coming back. Thank you to all the staff, and to housekeeping they deserve a big hand also for making our stay enjoyable. Also we are planning on stay here until September. Steve Bickford

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Steven B, Thank you for taking the time to give us such a fantastic review ! I am so glad to hear that your enjoying your time with us. Pamela is a great addition to our staff and a pleasure to be around. We look forward to have you for the next few months and if there is anything y'all need just let us know.

    3
    « To attend UIL Event »

    The associate that checked us in was polite and friendly. I would say the most pleasant hotel associate I've ever encountered. I liked being able to park next to my room. But, if you arrive too late, you my have to park at the YMCA next door. If you get a room on the west end of the property, you will hear a lot of highway noise. The rooms have been remodeled at sometime, but for our room, the luster has begun to fade. If you are passing through Austin, needing a room for the evening at a reasonable price, this BW may be the one for you.

    5
    « Construction worker »

    The stay @ the hotel was awesome GM Ladonna had excellent customer service skills as well as Pamela & Jael. They were splendid to talk to... Hotel nice & clean, also quiet... also Pamela & Jael made some of tha best CHOCOLATE CHIP COOKIES 1 could ask for...& that's a plus...I would recommend this hotel to anyone....5stars hands down!!! Best Western Round Rock Tx

    3
    « Typical Best Western »

    Easy to access from the highway but there is a limited parking lot. Breakfast has multiple options and facilities are clean. Enjoyed the overnight. Dog friendly-family area to play with pets next to the ymca.

    5
    « Operations »

    So well deserved to be the best welcoming host and the service is just as lightening fast!!!! Always fresh cookies when I come in from a hard day's work!! The smiling faces on these people is worth the time to visit an awesome, friendly, hotel!!!!! Mrs. Pamela was so nice and polite, truly outstanding!!! And the G.M. was astounding!!! She truly knows her job and everybody else's!!!! Including the mantaiance man!!!!!!! Lol# LoveLife!!!!! Thanks~James~

    5
    « Great Deal »

    I always stay here when I travel to Austin. Everyone here is very friendly. You can't beat the rates. LaDonna, Cheryl and the rest of the team go out of their way to make my stay comfortable. I could stay at a hotel closer to my office but I'd rather stay here. This is also one of the few places in Austin that still offer clean smoking rooms.

    4
    « Clean, quiet room. »

    Decent hotel for a stay near Austin but just outside the city. Clean, quiet room. Breakfast was good. Scrambled eggs, bacon, sausage and a few baked goods were above average. Staff was very friendly and accomodating. I'll stay here again when visiting Round Rock.

  • 5
    « Always Stay Here »

    The staff is always helpful and welcoming. I work mainly in South Austin but choose to stay here. Check in is always easy and they go out of their way to accommodate any requests. You just can't beat the price either.

    1
    « Noise »

    No pool or workout room. Front desk staff were Great. The road noise is awful and we were woken up by 4 drunk Mexican Bikers at 2 AM, not appreciated. Called an Executive Inn but really a Roadside Inn.

    5
    « Best stay ever »

    I love this place. All the little touches are awesome and the staff is exceptional. The pillows are so comfortable and the shower head actually has great water pressure. Everything was clean and can't wait to stay here again

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Tammy S, Thank for the wonderful review - We are glad that you enjoyed your stay and look forward to seeing you again in the future. I will past along your comments regarding the staff, we all work hard to insure our guest feel at home with us.

    5
    « Another nice stay »

    I've posted before about how nice this Best Western is - we travel with a little dog and so stay in one of the rooms where other folks with their pets have stayed - the rooms are always clean, no prior doggie smell ever! Also thanks to Cheryl and Jael for straightening out the reservation for our granddaughter. See you all next time!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Rosie C, We always appreciate the wonderful reviews that you give us and even more we are glad that you choose to stay at the Best Western when you are in town. Look forward to seeing you again soon.

    5
    « Awesome trip »

    Awesome friendly staff, great clean comfortable rooms, couldn't be more satisfied, totally recommend this Best Western and looking forward to staying here again. Thank you to the wonderful front desk clerks for making us feel so welcomed.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear yvonnecano25, Thank you for the five star review ! Our entire staff goes above and beyond. I will definitely let them know what a great job they are doing. Let us know when you're back in town and we'll save a room for you !

    2
    « Not Good »

    This hotel is hazardous to get in and out of,the room smelled horrible, the maid service is not very good and the price is not worth what you get in return. The staff is polite and helpful but it does not make up for the rest. I would have tried to find another hotel, but it was paid in advance.

    « BestWesternHotels, Corporate at Best Western Executive Inn, responded to this review »
    We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

    3
    « Not So Much »

    Had a meeting in Austin Saturday morning at 0900 so drove down the night before. When planning the meeting, the planner apparently didn't consider the fact that this was SXSW weekend. Not being willing to pay $1020 to stay at the W on Friday night, we expanded our search. The best we could do was the BWEI in Round Rock. Not a terrible drive to Austin on Saturday morning but the accommodations left a lot to be desired. First of all, this property is one of the relics of bygone days in that all of the rooms have exterior entrances. Normally not a huge issue but with !35 entirely too close, it was noisy. The room itself was very, very dated. I could practically read a newspaper through the sheets they were so thin and well worn. The bed itself was sad. Ever been in one of those beds where the mattress is worn to the point that everything rolls toward the center of the bed? If this is your thing, look no further than the BWEI. Two towels and not single towel more. And one poor lonely washcloth draped across the towel bar in the shower room. Like the sheets, thin and worn. The one bright spot was the front desk personnel. Cheryl checked us in and went above and beyond in making sure everything was right. Very, very pleasant and helpful lady. So was the nice lady we met upon checkout in the morning. Didn't get her name but very nice lady. I see no reason to ever return.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. I will definitely let Cheryl know she was the bright spot of your visit. We do hope you give us another chance as we continue to upgrade our rooms and entire property; all beds were replaced with brand new beds approximately seven months ago. Take Care !

    4
    « Medical appointment »

    Staff is great very friendly and helpful. Location is good. Two restaurants next door to the hotel with excellent food . Plus they offer a discount on your bill . The hotel breakfast is fresh and the area is very clean and comfortable.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Sara B, Thank you for taking the time to give us a great review ! We are glad our convenient location works well with your travel needs. We'll see you the next time you're back in town !

    5
    « Excellent staff and service »

    Stayed here on a trip last week and have to say the staff and service was top notch. Ladonna, Stephanie and Cheryl were exceptional in making sure our stay was as pleasant as paradise. They are pet friendly and have 24 hour security cameras on hotel and parking lot which is an added bonus. Highly recommend them if you're in town and need a nice place to stay.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Guest, Thank you for the 5 star review ! We appreciate your kinds words. I will definitely let Stephanie and Cheryl know what a great job they are doing. We look forward to your next stay ! Take Care !

    4
    « Good stopping spot »

    Random stop on way to SPI...older hotel but in decent shape. Very friendly staff at check in & out. Liked that your door is right on parking lot, no going down long hallways & entrance doors. Beds ver comfy, rooms small but clean. Pillows need improving. Breakfast very good! Would recommend & stay again! Oh...pet friendly but for $15...

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Donna R, Thank you for taking the time to give us such a great review ! I'm glad you found our hotel to your liking and would definitely recommend us ! Let us know what you're back in town and we'll save a room for you.

  • 2
    « Bad experience. »

    The fridge was cleaned with a dirty rag. There were Hair in refrigerator. We didn't put our food in there and all of our food got spoiled by the morning. Noise issues all night starting 2:00 am. - from next door. Then I ended up calling front desk around 4:30 am so at least we could get few hours sleep. That was taken care of. But later, someone just honking their car horn for like straight 5-7 minutes. That was so irritating.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with your entire stay. I will definitely let my staff know what a great job they are doing. We have many renovations around the corner and hope to have the chance to welcome you back. Take care !!

    5
    « David »

    My girlfriend and I have stayed here quite often over the past several years. Ladonna and all of her staff are the best. Stephanie, Cheryl, Jael and Nicole always remember us and treat us like family ! Rooms are great, always clean. We will be back !

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear David, Thank you for the five star review ! We appreciate your kind words. I will let the staff know what a great job they are doing ! We hope your next stay is just around the corner !

    4
    « Good Night's Rest »

    Quiet, very clean room. I consider this a good value for the money. Very comfy bed. Very friendly staff - they telephoned me before I arrived to let me know my room was ready. Once I arrived they greeted me

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Rich P, I am so glad you enjoyed your stay while here. Our housekeeping staff does a fantastic job keeping the rooms extra clean. I will definitely let my entire staff know they are doing a great job ! Take care !

    3
    « Friendly staff (especially Cheryl, she is amazing). House keeping kept rooms very clean. »

    The room is with good size and clean. Car can be parked in front of the room makes it convenient. The only thing I do not like as much is their breakfast. Breakfast is lack of variety and food repeated without making change. I stay 4 nights therefore I have the same breakfast in the 4 days. The juice machine was even out of order in the last day.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Jennifer C, Thank you so much for taking the time to give us a review. I am so glad you liked the size of your room and how clean it was; our housekeeping staff is definitely one of the best. We are looking into adding additional breakfast items and changing the items daily so guests can enjoy a variety of food while here. We hope to welcome you back soon !

    5
    « Comfortable hotel, great people working »

    The hotel is very comfortable, but the people at the front desk are so helpful and really looks like they enjoy their work. They try to make your stay even nicer than already is. Wish more people had this attitude.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Thank you for the wonderful review ! Our entire staff go above and beyond for our guests. I am so glad you were able to experience the level of customer service we deliver. We look forward to your next stay ! Take care.

    5
    « End of year stay »

    Great value. I have stayed here before. I came back because of Ladonna and will be back again because of Ladonna and Cheryl. Both are very hospitable. Cheryl was very pleasant, thoughtful, and accommodating.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear davidv2018, Thank you for the five star review ! We appreciate your kind words and adore your beautiful daughter. Let us know if there is anything we can do for you. Stay warm !

    5
    « Winter get away »

    Winter get away spur of moment. hotel in great area several restaurants excellent service . Little disappointed in breakfast have had more selection in other Best Westernn but food was good. Check in and out was quick staff extremely friendly

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear cynthiaa472, Thank you for taking the time to give us a review ! I am so glad you chose our hotel for your winter getaway. We hope to welcome y'all back soon. Take Care !

    3
    « Great beds; Noisy location »

    One of the best beds I've slept on in any hotel, but the noise from big trucks on the interstate (just a few steps away) was overwhelming and prevented much sleep until very late, when fewer trucks were roaring by. Very competent and friendly staff from the desk clerks to the cleaning staff, who did a great job.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear NYCMark, Thank you for taking the time to give us your feedback. I am so sorry the interstate traffic was overwhelming and prevented you from sleeping, but glad to hear it's one of the best beds you've slept in for a hotel. Our cleaning and front desk staff are one of the best. We hope to welcome you back soon. Take Care !

    5
    « Amazing Customer Service »

    The staff at this hotel went above and beyond to make our stay the best it could be. We felt very welcomed. They were extremely helpful with our needs. We will definitely use this hotel for our future stays. Thank you!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear amandabC5144IH, I am so glad you enjoyed your stay while here ! Our staff is one of the best ! We look forward to seeing you on your next trip to Round Rock !

    5
    « Cold and rainy wedding »

    We were in town for my cousins wedding. It was cold and raining. It was a beautiful night. The night ended @ Best Western. My sheets were crisp and fresh. Our room was warm...oh what a night. Best day ever!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear JosieM4, Thank you for the five star review ! I am so glad you had a great time while in town for your cousin's wedding (congrats to the newlyweds!). Let us know when you'll be back and we'll save a room for you. See you soon !

  • 3
    « Average Room »

    Noisy - can hear all the traffic passing by on I-35 , either the window is not double layer or the door is not insulated well. staircase going down was no even . Breakfast was OK - they do provide scrabble eggs and sausage.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Bernie F, Thank you for taking the time to give us a review. I am so sorry your experience wasn't what you were expecting. We would definitely like the chance to make it up to you. If you're going to be in town again, please give me a call and I will make your reservation. Again, thank you for the review. We hope to see you again !

    5
    « Best Western hotel is among the best, so folks don't miss this experience! »

    The best of its competitors! This Is really a hidden jewel most likely at all their locations around the globe. There was everything a customer essentially needed doing stay over in this hotel and more!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear angelocV6182SI, Thank you for the kind words and the five star review ! I am so glad you find our hotel a hidden jewel. We'll save a room for you the next time you're in town !

    5
    « Excellent Stay »

    The staff and motel itself far exceeded my expectations. I was very pleasantly surprised, and I would recommend this motel to everyone. The only recommendation I would have for the motel would be to increase the number of pillows in the guest rooms.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear ralphf993, Thank you for taking the time to give us such a great review ! I are so glad we exceeded your expectations and would recommend us to everyone. That definitely puts a smile on our faces. Take care !

    5
    « A good night »

    This hotel is very clean, in good repair and everyone was very nice. The bed was comfortable which for me is the most important. The breakfast was also very good. I like having coffee in the room and it did have that.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear D8179TJjerrym, Thank you for the review ! I am so glad you found our new beds comfortable ! We have many more upgrades around the corner. Stop by the next time you're in town !

    5
    « Friendly and Cheerful »

    Jael and Cheryl checked us in with huge smiles and a happy upbeat personalities. Both ladies you could tell where happy to be there. The rooms were very clean and fresh, beds very comfortable. I would come back for sure. Thank You Jael and Cheryl ??

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear chad n, Thank you for taking the time to give us such a great review ! I will definitely let Jael and Cheryl know what a great job they are doing ! Our housekeeping staff is one of the best. See you next trip !

    5
    « Very friendly service »

    This is a very well run Best Western, I enjoyed my stay and I have a little experience for the last three years I stay 5/7 days in a hotel. The staff seems to be on mission also thought the breakfast was watched over strategically replenished. Good job!

    5
    « Stay during visiting family »

    While visiting family & grandchildren our stay here was pleasant and enjoyable. Very clean and friendly atmosphere. Very easy access to the hotel. All staff were courteous, helpful and knowledgeable. Always willing to help in any situation.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear craigsZ7718BQ, Thank you for the five star review ! I am so glad to hear that your stay was pleasant and enjoy. Our staff enjoys going above and beyond for guests. We'll see you the next time you're back in town !

    5
    « Best Western Round Rock, Texas »

    I have stayed at this location many times over the years for business due to the location and economical price. I like the comfortable bed, the cable TV and the internet service works great. Now that I am retired, I will continue to stay at this hotel when I am in the Austin, Texas area.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear William K, Thank you for taking the time to give us a perfect review and for your continued loyalty to our hotel. I am glad you found our location right off the interstate convenient and our prices economical. Let us know when you'll be back and we'll save a room for you !

    5
    « for work »

    The rooms were nice and the staff was above and beyond. Everyone was helpful and they personalized the stay and made you feel at home. The Breakfast was not fancy but always well stocked and fresh Great Experience

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear 945halw, Thank you for your positive comments and for choosing our hotel. Our staff is definitely one of the best. We take pride in making guests feel like family. We hope your stay is just around the corner !

    5
    « Great Hotel »

    Great Location and service totally worth it, great customer service. The breakfast they offer is really good, they have a variety of food options. The hotel is right next to the main freeway. It's close to the outlets.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Mirna C, Thank you for the perfect review and for choosing our hotel. Our location is right off of I-35 and very convenient for many travelers. We hope to welcome you back soon !

  • 3
    « More like a 70s Holiday Inn... »

    Old and antiquated... Not exactly what I expected. The walls in the room were painted yellow. I (almost) expected orange furniture. I commend the super-kind staff at the front desk while checking in/out.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Alex S, Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with your entire stay. I will definitely let my staff know what a great job they are doing. We have many renovations around the corner and hope to have the chance to welcome you back. Take care !!

    5
    « Wonderful Stay »

    Clean, comfortable - all the amenities worked - and the staff were GREAT!! The desk staff (Cheryl and Jael) were AWESOME!! I would definitely stay at this hotel on my next trip to Round Rock and recommend it as well for my friends and family.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear anthonyrY6959AD, Thank you for your kind comments about our hotel and staff members, Cheryl and Jael. They are wonderful ladies and I will let them know. Thank you for recommending us to your friends and family ! See you next trip !

    5
    « Great place to stay »

    This was a great place to stay, close to my working location, easy to get to and from highway, good food close by, great staff that knew how to get things done right and quick, good breakfast and easy parking. We will be back!! And we will tell our associates and friends. Thanks again for a great stay!!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Ed T, Thank you for the review and for recommending us to your associates and friends ! I am glad to hear you enjoyed your stay and our staff knew how to get things done. See you next trip !

    4
    « Relaxed »

    This hotels location was very close to where I was doing business. The room was very quiet, I am a light sleeper so this is very important to me. The pricing was lower than I expected which is great for me being I get per diem from my employer. The staff including Cheryl were very friendly, knowledgeable which made check in and out seamless.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear ralphh584, I appreciate your positive feedback about our hotel. It sounds like you had a wonderful experience here and all the staff were friendly. We look forward to your next stay. Take care !

    5
    « Exceptional Service »

    Exceptional service - very friendly and helpful staff. Clean and well maintained room - comfortable and very roomy. Very good continental breakfast - cereal, juice, pastries, eggs, sausage, waffles, fresh fruit, etc. The WiFi was a little flakey. Road noise from the service road and interstate. Definitely would stay here again. Very good value.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Larry S, A five star review ... Thank You !!! I am delighted to read such a great review. Let us know when you're back in the area and we'll save a room for you !

    5
    « come on back »

    The rooms are older, however have been maintained & clean. I didnt hear anything from surrounding rooms-not all hotels are quiet! i would stay here again. Easy to find....This is the most irritating part of my experience-ive given a review, and i need to write a book for my review to post.

    4
    « First time Texas »

    Three friends were here visiting Texas for the first time. The staff at this hotel were very friendly and helpful. The only real issue we had was the water pressure for the shower. There was none and hard to feel clean after a shower that was only a trickle. Rooms were clean and breakfast had good choices. Definitely would stay here again.

    4
    « Best Western Round Rock, Tx »

    Lower tear of Best Western, meaning there wasn't any AHHH Factor, but nice enough. Clean rooms, comfy beds, outside pool, guest coin operated washer & dryer, and pets ARE allowed. We were on the side, that didn't have much in the way of a pet walking area. A 1' wide patch of grass, between a cement wall (parking bumper?) and the restaurant wall next door). I found out later, as I was walking the dog, there was a more ample pet walking area, on the other side. Mmmaybe give the guest with pets THAT SIDE of the hotel? Just a thought.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear debraf394, Thank you for taking the time to give us a review. It sounds like you had a good experience at our hotel other than not knowing about the grassy area on the south side for pets. I am very sorry you weren't put in a pet room or was notified about the grassy area. I will definitely go over that with my staff. If you're back in town please give me a call and I will personally make your reservation. Take care !

    5
    « The best »

    The staff at the front desk did a suburb job. She went beyond her call of duty to assure I found a parking place for my special needs pick-up truck, Also my phone charger was not working and she came up with a charger I could use for the night Cheryl. You are awesome !

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear 481mervinh, Thank you so much for the five star review ! I am so glad Cheryl did a great job during your stay. Let us know if we can do anything for you. We'll see you the next time you're in town !

    4
    « Experience »

    Very good experience with a great location for the purpose of our stay. Would recommend that they make inspections of their fire extinguishers and check on the electrical outlets in the rooms to ensure proper functioning.

  • 5
    « Excellent Customer Service »

    Excellent staff. 20 minutes from UT and not one problem. Loved the TEXAS shaped waffle you make yourself with pre-measured batter!!! Easy check in and check out. The room was nice and clean and a newer TV.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear scrmom85, Thank you for taking the time to give us a review! I am very pleased to hear our staff made your stay pleasant and you enjoyed the Texas shaped waffles. Our housekeeping staff is one of the best. Call us if there is anything we can do for you !

    5
    « Anything I'm in Round Rock this is my go to hotel »

    Great hotel and the icing on top is Cheryl. This young lady is a great asset to this place. She provides the red carpet service to every guest. The rooms are clean and spacious, the complementary morning meal is more than adequate, coffee and juice is always fresh. Great place, I will keep coming back whenever I'm in town.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Piranski J, Thank you for the review ! I am so glad to hear that Cheryl provided top notch service to you and your family, and that you found your room clean and spacious. We go above and beyond for our guests. Let us know when you're back in town and we'll save you a room. Take Care !

    5
    « Great Visit »

    Great staff! My go-to hotel in Austin. My youngest daughter loves talking with Cheryl. Everyone there recognizes us and is very helpful. A very pleasant place to stay. Everything you need is very close by.

    5
    « Best service experience ever »

    I love this hotel. I rather go to this hotel than any other hotel. They always have everything nice and neat and always answering all my questions. The room was nice and clean. The swimming pool is the best to relax

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear 889miguelq, Thank you for taking the time to give us a five star review ! We take pride in catering to our guests. I hope your next stay is just around the corner. Take care !

    5
    « Our Night »

    It was a great place to stay with all the comforts for a good nights sleep. The staff was courteous and friendly. The room was clean with minimal to no outside distractions. A restaurant is available next door to resolve your thirst and hunger,

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear johnniej72, Thank you for the perfect review ! I am glad to hear our staff was courteous and friendly. We will see you the next time you're in town !

    4
    « Rest stop from the Texas heat. »

    The Texas heat was killer but the hotel was clean and comfortable. Staff was friendly and helpful and put out a decent breakfast the morning we left. Pool was clean and a welcome relief to the 108 degree heat!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Jason S, Thank you for the review ! I am glad you found our hotel to your liking. Let us know when you're back in town and we'll save a room for you. Take Care !

    5
    « Great stay and wonderful staff »

    Very friendly staff that go out of their way to accommodate guests. One of the best experiences I've had in dealing with hotel staff. Easy access to the hotel. Near plenty of shopping and restaurants.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear O2909MHk, Thank you for taking the time to give us a perfect review ! I am so glad to hear our staff was very friendly and went out of their way to accommodate guests. We'll see you the next time you're in town !

    4
    « Nice Stay »

    Very restful trip. The staff was great and enjoyed the morning breakfast. The room was clean and convenient. Air-conditioning worked great and room was quiet. I would stay here again and recommend to others.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear rlyons1971, Thank you for the review ! I'm glad to hear our staff was great and you enjoyed your stay while here. We'll see you next time ! Take care

    5
    « Fantastic staff and cozy rooms »

    We spent 4 nights at this hotel. The room was comfortable, the staff was friendly and quick to respond when we had requests, and the location is quite convenient to local restaurants and entertainment.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Holly S, Thank you for the perfect review ! I am so glad to hear that you found our hotel comfortable and that our staff was very friendly and quick to respond to requests. We look forward to your next stay !

    3
    « Good, but needs improvement »

    Older hotel. Found food crumbs on the floor in the guest room. Room also had a musty smell to it. Breakfast was ok. Typical waffles. Eggs and bacon, which was sitting in grease, tasted old Good for a one night stay.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Mark D, Thank you for taking the time to let us know how your stay went. I am so sorry we didn't meet expectations. I hope you will give us a change to make it up to you. We hope to welcome you back soon !

  • 5
    « Short stay at a great hotel. »

    Made a short quick trip very pleasant. Nice staff, nice room, easy access location. Would stay there again. My meeting was in Round Rock, TX which because of this hotels location was a quick ten minutes up the highway. It had a steakhouse and Mexican food place within two minute walking distance. Yes, I would recommend this motel.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear 684waltere, Thank you for the five star review ! I am so glad you found our location convenient. Let us know the next time you're back in town and we'll save a room for you. Take Care !

    5
    « Excellent Place to Stay !! »

    Stay here !! You won't be disappointed !! The staff is awesome and all your needs will be met. It is convenient to a lot of restaurants and activities without having to stay in the busy Austin down town area !

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear angelcA4757OW, Thank you so much for the review ! We appreciate you taking the time to do so. I am so glad you enjoyed your stay with us. See you next trip !

    5
    « hotel review »

    The Best Western in Round Rock is awesome. I have stayed in lots of hotels, but this one stays number 1. Ladonna has done an excellent job in training the new employs and continuing with her great customer service.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear David F, Thank you for the five star review and the kind words ! We definitely go above and beyond for our guests. We appreciate your continued loyalty to our hotel and will see you the next time you're in town. Take Care !

    5
    « Great Place to Stay »

    No regrets here, friendly staff. Baked us some fresh cookies! Only drawback is there was no shade in the pool Area on a hot day and we could not put up the umbrellas. Did not contact front desk for assistance. Good breakfast. Texas shaped waffle!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear gloward, Thank you for the five star review ! I am so glad to hear that you enjoyed your stay. The Texas shaped waffles are always a hit. We look forward to welcoming you back soon. If there is anything we can do for you let us know. Take care !

    5
    « comfortable trip »

    The hot breakfast and daily papers are great and the internet access was easy to use. The property was clean and well kept. I wish every hotel I stayed at was this clean and the staff was this considerate and helpful!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Dean S, Thank you for the review ! Our entire staff here at Best Western is definitely one of the best. I am so glad you found our hotel to your liking. Let us know the next time you're in town and we'll save a room for you. Take care !

    5
    « Another nice stay at Best Western »

    Again Best Western staff (Thank you, Stephanie and Cheryl) - honored our request for a room downstairs and side closest to the grassy area for our little dog. The rooms are clean, fresh smelling and the rates are good, and of course they accommodate pets. We stay here about 4 times a year, and the staff have always been courteous and the rooms have been clean. Thank you, Best Western.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Rosie C, I am delighted to hear that we have been part of so many journeys that you've taken. We appreciate your business, your loyalty and your trust. Don't hesitate to call if there's anything we can help you with. Thank you and take care !

    5
    « Great place to stay »

    Great place, friendly efficient staff. Clean pleasant rooms. Good breakfast. Only problem is entry. It opens on to a major interstate and sometimes at rush hour it is difficult to exit safely on to the access road. Laundry is clean and accessible. Pool looks great, but I don't swim so I didn't use it.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear 6margaretp, Thank you so much for the five star review ! I am so glad to hear that you thoroughly enjoyed your stay with us. We definitely love reading these type of reviews. Call us if there is anything we can help you with ! Take care !

    3
    « Good Location, decent rooms. »

    Wow. I stayed here just a few months ago and it was loud then too. The freeway noise is O.K. but the customers are noisy. If you are a smoker you are going to get a nasty room, so just opt to smoke outside. Why even offer smoking rooms if they are going to be that dirty and uncared for? The noise was so bad from our 'neighbors' that when my room was changed, it was like night and day in terms of freshness. There has to be some kind of common sense training with front desk. If a female and child are traveling and made it quite obvious they were alone and touring the city....smushing them between two party crowds is probably not the most sensible. We checked in a three p.m. so it is not as if they were all assigned yet. Get over the power trip and give people a good experience.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear ChicRoadTripper, Thank you for taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your experience at our property and the competence of our front desk team didn't meet expectations. I definitely would like to look into your situation and see what happened. Please email us with your contact information so we can discuss this personally. We hope you will give us another chance to make it up to you. Take care and I look forward to making this situation right.

    2
    « Cricket in the Bed »

    The exterior entrances and horde of smoking, shirtless men I had to pass by had me questioning my choice upon my arrival.My room was not not up to normal BW standards, the area near the wall between the bed and nightstand looked like it had never seen a vacuum and the dark bed toppers were super questionable. After sticking it out for two nights, finding a cricket in the bed was the final straw. We moved to new hotel right away and don't plan to visit BW again in the future.

    5
    « Cheryl is the best »

    We had a great family vacation here. Th2r breakfast was great. Kids loved the sausage. Cheryl and Jael made our stay extremely pleasant. We will be back the next time we get to Austin. Thanks Cheryl for a lovely visit.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear BeachDayz1985, Thank you for taking the time to give us such a great review ! I will definitely let Cheryl and Jael know what a fantastic job they are doing. We look forward to your next visit to the Austin/Round Rock area ! Take care !

  • 5
    « YMCA is literally across the parking lot »

    That right there takes this hotel a head and shoulder above others for me. I come to my room in the afternoon and can literally walk to the YMCA from there which gives me access to a number of swimming pools, gym and others.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Lostlantis, Thank you so much for the perfect review ! I am so glad to hear you thoroughly enjoyed your stay while here. A lot of guests love that the YMCA is conveniently located next door for their use. We'll see you the next time you're in town !

    3
    « Good and bad »

    The hotel was great it was the noise that made it not so good. During the day we had no noise but at night it seemed they came and went most of the night cars and truck and people moving around make noise.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Hubert P, Thank you for taking the time to give us a review. I am so sorry to hear that the noise was a bit too much. On your next visit we can place you in a room toward the back of the building/away from the highway. If there is anything we can do for you please let us know. Take Care !

    4
    « Nice hotel »

    Stayed here July 4th and had a nice stay. They are pet friendly, and didn't charge a lot for a pet fee. Had a very nice room, large with comfy king bed. We left too early to do breakfast, but overall was a nice place.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Lloyd S, Thank you for the review ! I am so glad you enjoyed your stay with us. We hope to see you all the next time you're in town. Call us if there is anything we can do for you !

    5
    « A really nice stay! »

    Our last motel stay on our move to Georgetown TX from Upstate NY was absolutely the best. Cheryl, LaDonna (the GM), and Jael all go out of their way to accommodate guests and make them feel welcome. And that feeling extends through the entire staff, a sure sign of a well-run establishment! The pool area was gorgeous, there was a nice grass area to walk our dogs and a really good Tex-Mex restaurant next door. Cannot recommend highly enough for dog owners needing a convenient place to stay.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear mlands2017, Welcome to Texas ! Thank you soooo much for the review. We have such an amazing staff that go above and beyond for guests. It starts with our fantastic owners who genuinely care about the hotel and the staff. If you're in the area please stop by and say hi. We hope you enjoy Texas as your new home. All the best !

    3
    « Decent »

    My one-bed room cost $75 a day, which was ok. King bed. Wifi was good during the day, but went in and out starting around midnight. Doors don't close right on their own, you need to pull/push them usually. The workers were very helpful.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Kent W, Thank you for taking the time to give us a review. I apologize for the trouble you had with our wifi. Next time please let the front desk know if you're having any issues so we can correct them. I have placed a work order for the room that you stayed in and will have maintenance fix the door. Thank you again for giving us a review and we hope to see you the next time you're in Round Rock ! Take Care

    5
    « A nice stay »

    We had a nice experience here with very friendly staff. We left some items behind and they were turned in. The manager is making arrangements to have them sent to us at our expense but that is not a problem for me. We didn't eat breakfast there. I did recommend that a hand rail be installed on the pool steps in my survey from the hotel.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Q7653KYalicias, Thank you so much for the review ! I am so glad you enjoyed your stay with us. Our staff is one of the best. If there is anything we can do for you please let us know. See you next trip !

    5
    « Best Western, Round Rock »

    The hotel is in a good location and always very clean. The staff goes out of their way to meet your needs. We return to this hotel every time because it is always clean and the staff is very friendly and helpful. There is plenty of space for walking our dog and good places to eat nearby.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear georgekV9270XS, Thank you for taking the time to give us such a great review ! We have an amazing staff who are always so friendly and helpful. We definitely look forward to your next stay. Let us know if we can do anything for you. See you very soon !

    4
    « I like this property »

    I come to this property occasionally, just to get out of my apartment. The property is clean, amenities such as toiletries, towels and coffee supplies are always well stocked. The guest in the room next to me played the TV loudly, which came right through the wall where the head of my bed was, but other than that, it was an enjoyable stay

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Linda L, Thank you for taking the time to give us a review. I am so glad to hear your stay was enjoyable. I am so sorry for the loud TV noise. If a situation like this arises again on one of your stays please let the front desk know so they can take care of it. Thank you for your continued loyalty to our brand. We'll see you soon !!

    2
    « Need a place to stay while moving »

    items were not fixed in hotel, such as plumbing, electrical, ice machine. Buffet items need to be changed up. Sink was clogged for 2 days, they finally allowed us to move to another room...they did not have a luggage carrier, and no one helped. My husband just had a back surgery, so I had to do it all. No compensation was offered or express check out. We are extremely disappointed in this hotel!

    5
    « Got alot of useful info at the front desk »

    When I first walked in the door Cheryl welcomed me with a smile. We were on our way from Dallas to San Antonio for my daughters birthday and decided to rest for the night. Not only did we get some rest, but Cheryl was so professional from the greeting to letting me know some useful information about the Reward Program. Definitely staying there again. Thanks Cheryl :)

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Justin H, THANK YOU so much for the perfect review ! I am so glad to hear your experience was great and that you will definitely be staying with us again. I will let Cheryl know what an impact she had on you. We look forward to welcoming you all back soon !

  • 4
    « Mr »

    Hotel in good location. Restaurants close..good place to stay room very clean...Cheryl and Nicole at the front desk.very. helpful friendly makes you feel welcome. Good atmosphere around hotel location.dont need to worry about being in a bad area easy access to interstate. ..

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Scott B, Thank you for the review ! I will let Cheryl and Nicole know what a great job they are doing. We enjoyed having you as our guest and look forward to welcoming you back. Stay safe and we'll see you the next time you are back in Round Rock !

    5
    « Great place to stay »

    Cheryl and jael were amazing and very courteous. The room was clean and up to date I will stay here again when I come back to town. I just wish bucees was closer . Could not ask for a better stay . Pool was clean and good pool chairs. And extra towel for pool was available .

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear John L, Thank you for taking the time to give us such a great review ! Cheryl and Jael are excellent employees. I'm glad you enjoyed your time here and will stay again when you're back in town. Just give us a call and we'll get you all set up with the room of your choice. Have a great day and we'll see you soon !

    5
    « Very satisfactory stay while on business »

    Receptionist,Cheryl was very courteous,professional and efficient. Room was very clean and comfortable.Cheryl made a follow up check to make sure everything was as expected and recommended a great restaurant.Employees like Cheryl should be commended

    4
    « Great welcome »

    Jael at reception was very welcoming and helpful with directions to local destinations. Our room was very clean and comfortable. Breakfast was another good deal. The only negative was no elevator and the stairs were not lit when we left in the morning. Other than that it was a nice clean place to stay.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Glenysandclive, Thank you for taking the time to give us such a great review ! Jael is an excellent employee who always goes above and beyond for guests. I apologize for the light being out when leaving your room in the morning. We have replaced the light bulbs. I am so glad you had a great overall experience here. See you next time !

    5
    « Another wonderful stay! »

    This is my fiancé and I's third stay at the Best Western in Round Rock TX. Cheryl recognized us as soon as we walked in and gave us a great Military rate. We also worked with Jael and Stephanie who were all so welcoming to us! Love this place will not stay anywhere else in Round Rock!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Jayy L, THANK YOU for the perfect review ! I am so glad to hear that Cheryl, Jael and Stephanie were so welcoming. We have a great staff here at Best Western. Thank you for your loyalty to our brand. We'll see you next time you're in town !

    5
    « Amazing staff and clean Rooms »

    Was very pleased with the stay. The hotel staff are extremely friendly and helpful. The hotel room was super clean. The beds were comfortable for hotel beds. The doors face outside but it was really quiet and I felt safe.

    5
    « Great Place to Stay »

    Such a nice friendly place with comfortable surroundings and great restaurants nearby. Easy access to all roads. Ask for Cheryl...she will be sure you find something good to eat! The Mexican restaurant on the left side of the hotel is also good.

    5
    « The Best stay in Round Rock Texas. »

    Excellent Stay. Jael Rocks!!!! This hotel is right where you want it to be for the "just Passing Thru" traveler. Hostess Jael will totally take care of you and the hotel is a great stay in every way. I have stayed here before and will stay here again any time!!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Z9162PPmikes, Thank you for the review ! Jael is an amazing employee who goes above and beyond. I will let her know what a great job she is doing. Thank you for your loyalty to our brand and we'll see you next time !

    3
    « Needs updating »

    Cheryl was very helpful and friendly but the hotel needs updating and it has doors that face outside they need to remodel and have indoor doors but I stay only one night I also don't like shampoo and conditioner pumps connected to tile Need to have small shampoo and conditioner bottles

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear radsprad, Thank you for taking the time to give us a review. I will let Cheryl know what a great job she is doing. I am so sorry to hear our hotel wasn't exactly to your liking. We have made many upgrades to our property and have many more around the corner. We hope you will give our hotel another try. Hopefully we'll see you soon.

    4
    « Great service, good room »

    Check-in went very well, Desk Clerk was very friendly and the process went quickly. Hotel was very clean, bed was nothing to brag about, but everything else was more than adequate. Breakfast was good, waffles were best, eggs & sausage were good, remaining selections looked to be good also (cereal, yogurt, bread & pastries, etc.) Didn't have time for pool or other services. Overall pleased with our stay.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear crusheronvacation, Thank you for the review ! I am so glad you found our hotel to your liking. Next time you'll have to check out our pool. If there is anything we can do for you let us know. See you next time !

  • 5
    « Very nice n friendly »

    Very nice n clean. Breakfast good, hot and cold... and coffee. Cheryl was super nice and helpful. Pet friendly, so we got to make some really cute four-legged friends. We meet some very fun/nice people in the visit as well.

    5
    « Very nice lady named Cheryl at front desk also very very clean rooms! »

    I stayed in the Best Western for one night and it was already around 10 PM when I made the reservation, due to the Extended Stay motel I was supposed to stay in being completely awful. The room was very clean and competitively priced. Also Cheryl the front desk lady was very nice and helpful with everything I needed. I highly recommend staying at this motel!

    5
    « Great hotel for$ »

    Couldn't have asked for better service. Lobby staff exceptional and good bed. Had all necessities. Fridge cold and room temp comfy, Lobby staff very helpful and nice. Good breakfast-will stay again! Good place!

    4
    « Nice Stay »

    We were greeted with very friendly customer service when we arrived. Quick check in with recommendations for local food options. The room was clean and the AC worked well. It was quiet and conveniently close to our meeting. We had a quick check-out as well.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear 01755LQmariag, Thank you for taking the time to give us a review ! I am so glad your stay with us was a pleasant one and that our location was close to your meeting. We look forward to the next time you're in town !

    5
    « A Friendly Hotel »

    We enjoyed our stay at this hotel. It was quiet and the staff was very friendly and helpful. Even though we were close to a busy street, the room was quiet. I would recommend this hotel to anyone who travels to the Austin area. The beds were very comfortable.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear sportsfan2015, Thank you for the five star review ! I am very pleased to hear y'all enjoyed your stay with us. We have a really great staff I couldn't be more proud of. Let us know when you're back in town ! See you soon.

    5
    « Welcome like home »

    The staff is what makes this motel an oasis. Ladonna is most accomodating . Our initial plan was to stay 4 days but problems arose and we requested another 3 to 4 days if necessary. No problem,we were told . Just let us know in advance when you plan to leave.The ladies who work with Ladonna, Jael and Cheryl , go out of their way to make you feel like family. The rooms are clean and the beds are comfortable.The property is well maintained and convenient to the expressway thus avoiding time wasted in traffic.We would certainly recommend the Best Western Executive Inn as a good value.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Isengelberg, Thank you for your review ! We truly appreciate your kind words about our staff. We definitely go above and beyond for our guests. Our housekeeping staff is also one of the best. I am so pleased you felt like family. Let us know the next time you're back in town and we'll save a room for you !

    3
    « Good and not so good »

    My family stayed at the hotel four nights. The good aspects were: 1) Cheryl was just as nice as everyone stated in the reviews. 2) Great location between Round Rock Doughnuts and Salt Lick BBQ 3) Breakfast waffles shaped like Texas! 4) Good price 5) Clean room The Not So Good: -1 the old brown carpeting -2 our room had the most cloying,sweet, overbearing fragrance. Everyday I requested that no fragrance be sprayed but even then the smell never dissipated. My friend was in a room down the corridor and her room also had this sweet fragrance sprayed over a moldy scent. Whatever it was , it was unpleasant. Each night we returned to the room we would keep the door and windows open for a while. A woman traveling alone could not do that.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear pquartz, Thank you for taking the time to give us a review. I am so glad you found our location convenient and that Cheryl was very nice. I am so sorry that the freshener was a little overbearing. If you're back in the area call us ahead of time and we will not use the freshener in your room. The good news is that we will be replacing the carpet in the rooms here shortly. We are almost done furnishing the rooms with brand new mattresses. There are still many more renovations around the corner. We hope you will give our hotel another try. Take Care !

    5
    « Leisure »

    Nice clean rooms, comfortable beds and excellent staff. Cheryl and Stephanie can't be beat, they are amazing!! Housekeeping is good and rooms are spacious. It's just a great place to stay in the area.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Gina716, Thank you for the review and the kind words spoken of Cheryl and Stephanie. We are so thankful to have both of these ladies working here. Our housekeeping staff is one of the best. We look forward to your next stay. Let us know if we can do anything for you. All the best !

    4
    « Perfectly acceptable »

    I stayed 2 nights here at the BW Executive Inn in Round Rock and for a 2 star hotel it exceeded all expectations. It's an older property they have taken care of and seem to care about. Friendly staff and comfortable rooms with nice beds, tv's, refrigerator, and shower. Great for the price and convenient to restaurants and shopping.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Raymond, I am so glad to hear you enjoyed staying at our property. We are always upgrading and have so many more upgrades around the corner. Thank you for the review and we'll see you the next time you're in Round Rock.

    5
    « Great stay »

    Highly recommend for the business travelers. Great overall experience. Ladonna and her staff the best. As a frequent traveler for business, I can say this made the trip much easier. I highly recommend!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Tony P, Thank you so much for the review ! I am so glad to hear your experience was great. Our staff is one of the best. Definitely stop by the next time you're in town. See you soon !

  • 5
    « Excellent service »

    Cheryl was amazing! Always a smile and made my stay way above my expectations! It's not the Best Westerns your parents stayed at. It's newly remodeled and very, very clean! It was safe and Cheryl is a rare commodity! Thank you so much! I will definitely be back next time in Austin.

    5
    « A very pleasant experience with Cheryl »

    I'm in the process of transitioning to Austin, TX and when i travel I stay at Best Western and the experience that I had with Cheryl this Sunday was outstanding. She was very nice, friendly and we had a great conversation about my situation she offered advice. Churches that I can visit to make my church home which is one of the important things for me and I would definitely go back she was so professional!!!

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Happy Guest, Thank you Thank you for such an amazing review ! I will let Cheryl know how outstanding she was with you. We take pride in catering to our guests. Congrats on the move ! You will find the perfect church home. Stop by and see us when you're back in town.

    5
    « Comfort, Peace & Great Service! »

    This Best Western offers all it promises. You will find clean rooms and surroundings, excellent service, a friendly & professional staff and a comfortable rest. They accommodated everything we requested with smiles and concerns for our well being. We will definitely be keeping this hotel on our phone for Georgetown stays.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Jean F, Thank you for the perfect review and for choosing our hotel! We are so glad you enjoyed your stay and look forward to having you again as a guest. See you soon !

    5
    « Best Western never disappoints »

    Great location, professional friendly staff, reasonable rates. This hotel has movies and several restaurants all within walking distance with an awesome grocery store a 3 minute drive away. Easy access to I35 as well. This is a great place to stay when in the Austin area. You will not be disappointed

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Traveler, I am pleased to hear that you find our location to your liking. Thank you for taking the time to give us such a great review. We look forward to your next stay ! See you soon !

    5
    « Great Experience, thanks Cheryl!! »

    My wife and I just moved to Round Rock and needed a place to stay that accepted pets. We booked a night at the Best Western Executive Inn and it was fantastic. The hotel room was clean and comfy but what sets this place apart is Cheryl. She was fantastic, friendly and just an all around sweetheart. I have stayed at fancy hotels and rarely gotten the level of treatment I got from Cheryl. Thanks so much.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear geobeing08, Welcome to the area and THANK YOU for such a great review ! We will let Cheryl know how fantastic and friendly she was. If there is anything we can do for you let us know. Stop by and say hello.

    5
    « Great staff »

    The rooms were comfortable the staff was extremely helpful and courteous especially the lady at the front desk. Cheryl has such a sweet personality, she made check in easy and enjoyable. Thank you Ms. Cheryl, we will definitely stay there again.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Erik K, We appreciate your positive feedback about our hotel ! We will definitely let Cheryl know how helpful she was at check-in. We hope to welcome you back to our hotel in the near future !

    5
    « Friendliest staff ever »

    I have never met a better front desk receptionist at any hotel.. I am talking ritz carlton, and all the itzy glizy hotels from my travels around the world. Cheryl was super cheerful, accomodative, patient and instantly transformed my mood from a back breaking several hour drive. This was my first time staying at a best western as downtown Austin was all booked and it did exceed my expectations. Definitely best in its class .

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Asher R, Thank you for taking the time to give us such an amazing review ! I am so glad to hear that Cheryl was super cheerful and transformed your mood once you arrived. Don't hesitate to call us if there's anything we can help you with for your next trip. Hopefully we'll see you soon !

    5
    « Family Vacation »

    Hotel was great, would stay here again in spite of less than perfect location. Staff was very professional and accommodating. Check in. And check out was seemless. Morning breakfast hàd something for everyone.

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Ed Y, Thank you for the review ! We are so glad you enjoyed your stay with us. We look forward to welcoming you back soon !

    1
    « Worst Best Western I have ever stayed at »

    Dirty smelly room, beds were horrible and old, shower was old and dirty. Old and moldy fruit and poor selection at breakfast. Service was good, but it was hard to think about service when your sitting in the room upset

    « Ladonna W, General Manager at Best Western Executive Inn, responded to this review »
    Dear Traveler, We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay didn't meet expectations. We definitely don't want you sitting in your room upset again and hope you will give us the chance to make it up to you. There is always someone at the front desk to answer any questions or concerns you may have. You may also call the hotel and ask to speak to me. Take care ! Ladonna W.

    5
    « Best Western in Round Rock »

    This Best Western is a very lovely hotel in a great location. The room was nice and comfortable. Cheryl at the front desk was very helpful with my checkin and getting everything set up. I would definitely recommend this hotel to anyone looking for a good place and a good price to!!

    « Ladonna W, General Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Traveler, Thank you for the review ! We are so glad to hear that you found our hotel nice and comfortable. We will let Cheryl know that she was very helpful during check in. See you on your next stay !

  • 5
    « Ladonna and Cheryl are the best! »

    After a crazy 10 hour drive, my husband, dog, and I finally made it to the Best Western Round Rock. I was immediately greeted by Cheryl and Ladonna. They were extremely kind from the beginning and made me feel so welcomed. As I was checking in, we spoke about best bbq eateries, Texas weather, and directions to see a squirrel statue outside of town (Pearl the Squirrel). I almost felt like a friend rather than a guest! And the room wasabsolutely great for my doggie and us! I extremely recommend this location to anyone looking for kindhearted people like Cheryl and Ladonna! Thank you for making us feel welcome and we definitely will be back soon!

    « Ladonna W, General Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Stephanie, Thank you for taking the time to give us such a great review ! We are so pleased to hear that the three of you enjoyed your stay. We take pride in making our guests feel more like friends than guests. We look forward to seeing you all the next time you're in Round Rock. Take care !

    5
    « Best Western Hotel Review »

    This hotel in Round Rock, Texas is one of the best hotels in the Best Western chain. It has all the amenities a traveler would hope to have in a hotel. I was extremely pleased with my experience at this Best Western Hotel.

    « Ladonna W, General Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear jablackwood, Thank you for the perfect review ! We are pleased to hear that this Best Western is one of the best. We look forward to welcoming you back soon. Take care !

    5
    « Nice to come to after work!! »

    I Had a ruff day. Got rained on while working outside. I was tired, and my clothes were soaked when i arrived to the hotel. I was happy to see Cheryl welcome me like i didnt "look" depressing!!lol She was very kind and helpful and full of smiles. Very professional.

    5
    « Great hotel »

    A surprisingly nice hotel right off the highway. The breakfast area was very clean and tidy. The staff was super-friendly. Our family had many, many extra requests, and they responded kindly to each one. Cheryl was awesome! She gave us at least half-a-dozen dinner recommendations and showed us which places gave us a discount because of our Best Western stay.

    « Ladonna W, General Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Bryan H, Thank you for your kind comments ! We are pleased to hear that Cheryl was awesome and provided your family with many dinner recommendations. Thank you for choosing our hotel and we hope to welcome y'all back to Texas very very soon !

    5
    « Front desk »

    Cheryl at the front desk was why I gave this hotel a five star rating. Extremely friendly and helpful. She said brand new beds are coming very soon. What a plus! Cheryl looked up menus for us without us even requesting!

    4
    « Nice Stay »

    Everything was great, after a long days drive, the last part in rush hour traffic no less. It was nice to get off the road and relax, then to have a couple of really nice restaurants close by was a real bonus. We also enjoyed the morning breakfast.

    5
    « Excellent place to relax and meet friens »

    Recently went to Round Rock to visit friends. Stayed at the BW Executive Inn. It was clean, quite and accommodating. Friends spent evening with us at hotel. We were able to visit and relax in a quite peaceful atmosphere. Plan to stay there again on next trip. This was our 4th time to stay at this hotel. The breakfast bar was good with fresh fruit, hot items and cereal. It more than met our needs.

    5
    « Nice hotel with stellar service and staff »

    I checked in to this hotel after checking out of another local hotel at twice the rate where I received very poor service and response to a complaint. I called here, and was greeted on the phone by Cheryl, who was extremely friendly and professional, and took care of my on-the-fly reservation immediately instead of transferring me to a reservations line where I could not understand the person on the other end, and where personal service does not matter. Upon arriving, she was incredibly helpful and friendly. Shortly after getting to my room, she called and asked if everything was great, if I needed anything, and let me know that I could call anytime with anything I did need. The rooms are basic, but clean and well-maintained, and I believe have been recently updated. I was told how much of a focus the owners and staff have on customer service, and it shows. I had to make multiple changes to my reservation, as the project I was in town for changed almost daily, and I was greeted with smiles and and a "how can I help you" attitude each time. Danielle was also very helpful in ensuring that I would be able to arrange a very important delivery to the hotel, and was incredibly helpful, friendly, and professional as I waited for emails with confirmation of shipment and was adjusting plans. This kind of service and friendly professionalism is entirely too rare, and will guarantee my staying here every time I am in the area. The people you hire and the standards you keep matter in business, and this place gets it right.

    5
    « Excellent Hotel »

    I frequently have to travel to Round Rock for work. I was so happy with this hotel and I'm only going to be booking here. Everything was VERY clean. The hotel staff was super friendly and helpful. Would definitely recommend it.

    « Ladonna W, General Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Z6063WSerinh, Thank you for taking the time to leave such an excellent review ! We are so happy that you enjoyed your stay and look forward to having you again as a guest. Take care and see you soon !

    4
    « Excellent Staff, Comfortable Beds »

    Nice Clean place to stay with comfortable beds, fridge, microwave and complimentary breakfast, as well as internet. Air conditioning worked well and showers were nice and hot. The staff were extremely accommodating and helpful. They quickly corrected any problems and made fresh pots of coffee for my husband in the evening. Our first room had a smoke smell when the bathroom fan was turned on, but they moved us to another room, which had no problems. This is near a Special Needs parks (RAAB House) for families that this could be helpful for.

  • 5
    « Pleasantly surprised »

    I booked a room at the last minute because I was having some ant problems in my new rental. I read reviews before booking the room but did not look at the pictures carefully apparently because I did not realize the property had the external entry doors for the rooms. I usually do not like those so I was a bit skeptical when I arrived and saw them, but I was pleasantly surprised. The room was clean, spacious and updated. I had no problem finding a parking spot even though I did not check-in until approximately 10 pm, and I was actually able to park almost directly in front of the room. The breakfast was good--typical free hotel breakfast but not bad at all. I thought the noise from the highway would disturb me because I am a light sleeper in general, but it actually just sounded like white noise. Overall, I had a very pleasant stay, and I would not hesitate to recommend this property. I would be remiss if I did mention Cheryl and Ladonna, who were both just delightful. They were so genuinely engaging and friendly. If they don't love working at this property, they are excellent actresses. Both Cheryl and Ladonna are assets to this property. Keep them happy so they remain! :-)

    5
    « PET FRIENDLY »

    I really like this hotel. I stay here every time I work in Round Rock. They are in the middle of a complete renovation of the entire hotel. There are new AC units in every room now (which are nice and clean) and the breakfast area has all new furniture and looks fantastic. Yes, you can still hear your neighbor's TV if they have it cranked up, (the flat-screen TVs are mounted on the wall). I'm sure that the front desk would make a call to room a room disturbing others (just guessing on this - I haven't heard anyone's TV after 10PM). They have no problem with my dog in the room (only certain rooms are pet friendly). FYI - they do have an 80lb. limit on dogs and they charge an extra $10 per pet / per night. Still a bargain compared to boarding prices in San Antonio. I have the ability to take my dog with me to work, so I don't need to leave him in the room during the day, but you can. I have also found out they have a washer and dryer in case your job - like mine - keeps you in town longer than anticipated. The staff is really nice and friendly - whenever I have a question, a quick call to the front desk gets a quick answer - Ladonna told me about the laundry facilities when I asked about a nearby laundromat, and Cheryl (who loves dogs) told me about pet-friendly restaurants in the area.

    4
    « XC State Meet »

    Hotel Room very clean. The front desk employees were extremely helpful. Cheryl provided a list of nearby restaurant referrals, directions to local destinations, and extra towels with a smile. My room was a non-smoking room.

    5
    « jael & cheryl »

    My uncle was in town visiting and stayed at this location. I was running so late and ended up getting lost so I called my uncle to get directions. Well I ended up talking to one of the ladies in the phone. She was so pleasant on the phone and patient while I kept taking wrong turns. My uncle had waited in the lobby for over 30 mins and they were great company. They have great ideas for activities and just spot on with hospitality. My uncle and I thank you ladies, Jael & Cheryl.

    2
    « Disappointing »

    Our room, 118, had a funky smell when we entered. Turning on the A/C did not help. Carpets were also damp. Could hear the TV and telephone conversation from next door...all night. Staff was nice and friendly. Disappointing accommodations. Okay value but won't return

    5
    « Saved Our Experience »

    Me and the wife had come for the birth of twin grandsons and had originally booked the Extended Stay just south of this motel.What a nightmare! Do not EVER stay there.If you want the full story on them look at the review I will be leaving about them.As this review is not about them I will stay on track.Cheryl was superb. After the experience we had we were just ready to go home. But after talking with Cheryl and Ladonna, the manager, and seeing the room we decided to stay for more time. Giving us more time with the grand babies.When we go back for visits this is where we will be staying.All the staff were super friendly but special thanks to Cheryl and Ladonna.

    3
    « Motel - not hotel »

    I definitely learned a valuable lesson: read reviews before make any hotel reservation! If only I had read the reviews of this motel, I would have found out that it was a motel (outside entrance to all rooms), rather than a hotel (inside entrance to all rooms). First off, the motel personnel who checked me in were very helpful and friendly - I give Cheryl and Jael five stars; the room, however, I give an average 3 stars. The motel is an older establishment which appears to have gone through some updating of room decor. The room that I stayed in was clean, but smelled very musty upon entrance. The bathroom was a bit outdated, but again, was clean. The location is good - in the heart of Round Rock on IH35 and next door to a great Mexican food restaurant! I just prefer to stay at a hotel rather than a motel and certainly would like to be aware of which one I am reserving; therefore, in the future, will definitely read more reviews!

    4
    « The Executive Inn delivers! »

    The rooms have a contemporary look and our room was super clean and always a nice place to return after a long day of sightseeing. The staff was very friendly (Cheryl +++) and helpful. The Executive Inn is located close to I-35 and positioned well for visits to Austin, the Hill Country, and Waco. A great value!

    5
    « Excellent Hotel »

    I stay here every other week for work. It is a GREAT hotel in Round Rock! Outstanding staff, room is always excellent and clean, also in a great location. Cheryl usually checks me in and does an amazing job, however all the staff is helpful and friendly.

    5
    « Ms. »

    Had an excellent stay! Service was exceptional! Thank you Cheryl! Best service and customer service ever! With such great service, we will keep coming back! Had a warm breakfast, great coffee, lean room, cable, good neighbors, quiet area.

  • 5
    « Cheryl was awesome! »

    Checked in here after I had a long day at work and Cheryl at the front desk was so awesome! Bery nice and welcoming. She also asked if I needed any food recommendations. The room was also noce and clean. Will definitely be returning here.

    4
    « A little way out of Austin »

    This was a very pleasant Best Western, but further out of Austin than expected, so do your homework. Staff were very helpful, especially as they recommended Ruby's BBQ, just up the road. We are from the UK and this was a very interesting experience! We had a swim, pool towels supplied at reception. No complaints, so that is good.

    4
    « Clean, quite, relaxing »

    Spent two nights recently. Under renovation but was not bother by work. Clean and fresh. Employees eager to help to make your stay the best possible. Will return soon. Had room at back of hotel. Had little hiway noise and little noise from stairs outside door.

    5
    « best stay ever »

    I had a very good experience staying at this location. The staff is very friendly and polite. Especially Cheryl and Ana. Anything I needed they were more than willing to get or find for me. always polite and cheerful when they were speaking to me.

    5
    « BEST WESTERN Executive Inn, Round Rock, TEXAS »

    My only regret was to not stay longer ! Hotel is very well located to visit Austin and the area. The staff was just great. Very professional, they know their business, but also can indicate the "must see" of the area. Very friendly, enjoyable, they were just perfect. Rooms are very nice, comfortable, so really, nothing to complain about, it was just perfect !!

    4
    « Round Rock Convenience »

    We bring our group of 24 people here twice a year and have for the past 15 years. The hotel is convenient to our activities in the Round Rock area but more importantly the staff is always great and we never have issues when we stay here. It's not the newest hotel in the area but convenience and the friendly staff are why we always return. I book everything for the group and never have any complaints from our group.

    5
    « Business Trip »

    Cheryl at the front desk was friendly and attentive. Room was worth the money paid, easy on and off of highway. Walking distance to several restaurants. For being close to the highway, it was very quiet.

    4
    « Round Rock Stay »

    My non smoking smelled of smoke but was offered another room or someone could come to spray it, the front desk staff was wonderful and responsive. You should shorten the comments I feel like I am taking an exam

    3
    « Room 103 »

    Cheryl gets 5 stars, sorry about the MOTEL. Our idea of a hotel is one you enter your room from the inside. A MOTEL is one you enter from the outside. When I search HOTEL those are the only results I would like to see. Best western calls this an Executive Inn. I can just about guarantee that no executive in his right mind would stay here. A guest was giving his friend a hair cut on the 2nd floor. The couch in the lobby needed to be replaced. The room smelled musty. One bed was hard one soft. The soap dispenser did not work at the bathroom sink. There was some blackening in the tub grout. Two stars is because the room had all the amenities; blow dryer, iron and board, coffee maker, micro wave, etc. I did not mention the spotty paint patches because the MOTEL appeared to be upgrading.

    3
    « Not a place to get 100% comfy »

    It was a clean hotel with friendly staff. However it is advertised as a more executive hotel but there are minimal perks. Advertise premium channels like HBO, there's even an HBO guide in the room with no access to that channel. Stay here only if you are passing through, not for a weekend getaway or a luxury spot. Definitely a renovated place that seems it used to be an Econo Lodge or equivalent. Parking close to your room is impossible if you go out for an evening. Breakfast is plentiful but pretty bland. Again, a good bargain hotel, but you do get what you pay for. I would not revisit.

  • 4
    « great place if you like inn's »

    this place is great if you like inn's i don't love inn's the room was nice there was reno's in the lobby wouldn't stay here again but oh well, the reason I dont like inns is because the door faces outside

    5
    « Personnel went out of their way to make us welcome! »

    Our room was clean and comfortable, and the price was very good. But the thing that made the stay most memorable was the special "Round Rock Donuts" that Ana purchased for us! Everyone was friendly and helpful. We will stay there again on our next trip! God Bless!

    5
    « Roses for my Birthday!! »

    Checked in and got roses when the clerk found out it was my birthday!! Great staff, room was very clean. We will definitely be staying here again. We were having so much fun that we extended our stay. I recommend this hotel for couples, family and business trips, even solo.

    4
    « Great Staff, Very Friendly, Comfortable Stay. »

    Best Western was a great stay. Comfortable room, good breakfast and easy access to the highway and surrounding shopping or restaurants. The staff was terrific. I was most impressed with the young lady at check in. Cheryl was so polite, and friendly, she was very helpful and accommodating. I appreciate the attentiveness to make our stay as simple and easy as possible. Would recommend to anyone and probably book the next time I'm in Austin.

    5
    « Excellent. »

    Hotel staff was very professional and courteous. Hotel was clean. Everyone on the staff was on top of there game. From the young lady at the front desk Cheryl. To the front desk lady Ana in the morning. Ladonna and Jarod were also helpful. Great experience.

    5
    « Satisfied »

    Just wanted to take a moment to give a "shout out" to emoyees Ladonna, Ana, Jared, and last but not least Cheryl. They have been very accommodating to my needs and they are willing to go out of their way to make my stay comfortable. Great Job Best Western, I definitely come back again,,,,

    4
    « Comforts of home »

    I can see why there were a lot of compliments of Cheryl; she was helpful and friendly to say the least. Both her and LaDonna offer some of the best customer service you will find anywhere! Comfortable rooms and I like the different soaps and lotions at the push of a button. The breakfast is good and hot. I don't care much for the eggs which seem powdered, but everything was decent. It is a prime location right next to a YMCA and just about everything else you can think of close by. I recommend it and will be staying there often when I come to my Austin business trips.

    5
    « Very professional and very nice! »

    Cheryl at the front desk was awesome! Very nice and made stay for the 2 weeks was comfortable as possible. Will definitely be going again when I go back to round rock in November. Room service was great. And the maid crew was great. The kept everything clean with new sheets towels etc. The best everything for the price.

    5
    « Best experience I have ever had with Hotel Staff. »

    This hotel has the friendliest most helpful staff I have experienced. Starting when Ana did our midnight check in right through Cheryl staying after work to track down items that my wife had left in the room and then calling us at the San Francisco to let us know they were found and that she will hold them for our next stay in a couple of weeks. Thoroughly enjoyed the stay, clean comfortable room and facility, good food and a friendly atmosphere that made us feel very welcome and comfortable. Highly recommend.

    5
    « Eng. Khaled »

    I have stayed in the hotel for 10 days and will be my definite place when i come and stay in round rock. Close to everything needed. Room are vey clean and the staff is really supportive and friendly. Special thanks to Cheryl in the front desk for her hospitality and support, also special thanks to the Manager there for being friendly and supportive when i requested help. Great place to stay for sure.

  • 5
    « Hotel Stay for Interview »

    Cheryl was excellent and gave great directions around the Round Rock area and places to eat. She was very accommodating. I would definitely recommend this hotel for people to stay in due to convenience and accessibility. It's right off the interstate especially if you need to be on the North End of Austin.

    5
    « Awesome place »

    I checked in here for work for the week. Great price. Comfortable rooms and amazing front staff. Arantya and Cheryl are amazing. They will help you with any recommendations. I will be staying here again.

    5
    « AMAZING ! »

    This hotel was amazing, very clean and CHERYL was absolutely amazing. Was very friendly, willing to help with anything and even called to check in and make sure everything was okay. Would definitely recommend this hotel !!!

    5
    « Great stay! »

    Ladonna and Cheryl gave me great service and also super recommendations for food and places to go as a newcomer. Clean hotel and friendly staff! The wifi is fast and has a business center so I could print some documents. Also right off 35 so you can't miss it.

    5
    « Perfect place to stay in when on business »

    The room was very clean and tidy. Cheryl was exceptional. She was very kind and friendly upon my check in. Her restaurant suggestion was perfect and I appreciated the help. Location was perfect for my purposes and I would stay again. Overall, it was a great place.

    5
    « Nice stay »

    This hotel met our needs. The access was easy and it was close to the highway. We were not far from places to eat. The rooms were big enough and nicely decorated. They were clean and comfortable. The staff was very nice.

    5
    « Great Price, Great Staff! »

    Being completely honest, the outside doesn't look like much, but it was very clean and comfortable. Cheryl was working the front desk when I checked in and she was extremely nice and helpful. She gave me some great food recommendations and even remembered me when I accidentally locked myself out of my room a few days into my stay. It's got a great location for foodies.

    5
    « Awesome Cofortable Stay in Round Rock, TX »

    I drove up from a very long drive from Houston, TX. I was greeted very warmly by Cheryl at the front desk. She was very helpful in helping me checkin and find an get a appointment that was trying to get for a long while. The room was very clean, the bathroom had great water pressure with hot water and the Internet was ok it could be better. In all I would stay here again and recommend this place to any of my friends.

    3
    « Average Hotel »

    Nice Lobby. Average room with old and dirty carpet and not very comfortable bed. Breakfast was really pathetic. It would have been better if they don't offer it. Rotten bananas, canned fruit cocktail didn't even look fresh. Eggs were okay. Cereal, waffle and coffee was good. Service and staff was great.

    5
    « Great Hotel Staff »

    Cheryl was friendly and very helpful. She explained in great detail all that was available to us. She made us feel welcome. I have stayed at this hotel before and am always satisfied however, Cheryl is truly a professional.

  • 5
    « Best Western Executive Inn Staff, customer service and location »

    Excellent staff, service and very good location. It felt like home. I quite enjoyed the breakfast service and my entire stay. I sure recommend this hotel and I will be there again on my next visit to Austin.

    4
    « Clean Property with GREAT Staff!! »

    The hotel is clean and well maintained. Cheryl is an absolute Godsend of a manager and made my stay very pleasant. I highly recommend staying here for the price and location easy access right off IH-35!

    5
    « Affordable and Clean »

    This hotel is at a good location and does not hurt the wallet whenever you stay here. The rooms are always clean and free breakfast is included. The staff is great, Cheryl was very helpful and friendly!

    5
    « A Home Away from Home »

    We have been staying at this particular motel for years and we have never had any complaints about anything. The staff is friendly and helpful. The rooms are modern, neat and clean. There is a large variety of items on the breakfast and the items are kept warm/cold and are kept replenished. A good location and reasonable rates.

    5
    « Best hotel staff in Round Rock Texas »

    I stay in hotels, cross country about 12 to 16 days per month, on average. While in Round Rock Texas, when I stay at the Best Western, staff members such as re AWESOME. Ms Cheryl, caters to customer needs. She is one of the multiple staff members who will keep me coming back. Quality service along with clean rooms and comfortable beds, and of course the NFL Network on TV, which, is hard to find in hotels, cross country. But, if they only keep highly qualified staff, such as Cheryl, I'll keep coming back, just for her intellectual attitude and down to earth personality. Thanks so much, in the USA, we need more people like Ms Cheryl, great great person overall, great place to stay.

    5
    « Clean, Comfortable, and Kind »

    We stayed here on our way to help our son move into his college apartment. Our room was clean and comfortable, and we were on the road again the next morning, glad to have been able to have breakfast quickly and get on the road. When we were an hour away, I got a call from the front desk- housekeeping had found my iPod in the room. They kept it at the desk for me until we came back through a day and a half later. We have left other valuable things in hotel rooms before, and even gotten them back once or twice, but this is the only time the hotel has called to let me know that we left something. We will definitely be back!

    5
    « Texas-style Niceness »

    All the staff here, from the receptionist on down, were very nice and polite. I would certainly stay here again on business or for pleasure. The Texans here were as nice as you would expect them to be.

    3
    « Good In and Out Stay »

    If you book this hotel for more than sixty a night, you're wasting money. The staff is great and the amenities are pretty decent, but the rooms are dirty and not worth more than base motel rates. Great location, near food, gas, outlet mall, and grocery, but not so great if you plan to spend a lot of time in the actual room. Dated deco and damp carpets.

    5
    « Amazing Customer Service »

    My room was clean and in great condition but that's not why they got 5 stars. Cheryl behind the counter was amazing. During check in she gave me the times of the free continental breakfast and of course I said "What no breakfast in bed?". Then when I arrived in my room she called to ask me how my room was and that she would like to bring me something. She came to the door with two paper plates taped together and told me not to open it until morning. The next morning I opened it to find a picture of breakfast on one plate, a plastic fork and a note enjoy your breakfast in bed. A smile is a great way to start a day. GREAT JOB Cheryl!!!!!!!

    4
    « Awesome steel guys »

    Nice clean hotel and they left the a.c. where we set it. Ana and all of the staff were great. Good breakfast and nice clean pool. The rooms seem to be recently redone. Also this hotel is in a good area didn't have any problems with parking or things getting stolen. Great proximity to a lot of restraunts also.

  • 5
    « Great service »

    Booked a last minute reservation and Cheryl was very helpful getting us set up in a room. She was very friendly and accommodating. The room was very clean and in good condition. The continental breakfast was also a plus!

    5
    « Great »

    Great service, very friendly and helpful. I would highly recommend this hotel to anyone coming to stay in the area. Cheryl at the front desk was great! She was very kind and helpful both over the phone and when we arrived for our stay! And the breakfast was great!

    4
    « Softball Showcase »

    This was our first time at this hotel and many years since we stayed at a BW. We had a weekend showcase for our daughter close to this hotel. The staff at the front desk was very good. The room itself was okay. It was clean and was your basic double bed, flat screen, mini frig type of room. The breakfast was good. The quality and freshness was better than other hotels similar in price range. The hotel only had 1 working ice machine though. This was an inconvenience. The other members of the team were also staying there so we had to continue to buy bags of ice on the way to the park. Overall it was a decent hotel for the price.

    5
    « Another Great Stay at the Round Rock Executive Inn »

    We have stayed at the Round Rock Executive Inn many times. We have enjoyed the consistently high quality. It is close to Austin, but away far enough from the Austin city limits to avoid the congested inner city. The pool is clean and refreshing. There are many places to eat in the surrounding area. The Round Rock Executive Inn is our home-away-from home!

    5
    « Great Experience »

    We would definitely stay at this hotel again. Beds were comfortable, front desk people were helpful, the rooms were clean and it was easy to find. Our grandchildren enjoyed the pool. We had a smoking room but it did not smell bad like some smoking rooms do.

    5
    « Hotel stay for BJJ tournament »

    Although this trip did not go as we had hoped, our hotel stay was amazing. We were checked in by Cheryl and she was friendly and helpful. Our stay was fantastic due to the hospitality of the staff. We were always addressed by our names and felt like we were old friends visiting. The location is also fantastic for ease travel to the sports complex.

    5
    « Great Hotel »

    I cannot say enough about this hotel. Our room was spacious, even with 2 teenage girls. Cannot say enough about Cheryl at the front desk. She went out of her way to make our stay comfortable. Cheryl even ran to our room with extra towels for the pool. She is a super employee. We will definitely stay there again on the next trip to Round Rock, Texas. Thank you Cheryl. Nancy Autrey from Virginia.

    5
    « Awesome Place »

    Our stay was exceptional. We play select baseball and travel a lot but this was THE BEST stay we had all summer. This was the last game of the season and you guys made it awesome. We loved the size of the room and the air condition was and A+ for my husband (He likes it cold). Cheryl was awesome!!! Our games finished early on Saturday and had no idea on what to do for fun. Cheryl gave us many ideas during our stay. Especially going to watch the Round Rock Express!! Yay baseball!! Later we went back to buy snacks from the vending machine and she asked if had enjoyed our evening. There was a gentleman who wanted coffee and she offered to make him a fresh pot. Then asked me if I drink coffee (which I do) and said "there will a fresh pot coming up". Thanks Cheryl for everything.

    5
    « A top stay. »

    For our 2 night stay, the hotel room was clean and roomy with extra storage space in both the room and bathroom. Very effective air-con controlled easily in the room. Ample parking. Easy to access off highway. Breakfast presented well with regular top up of supplies. But the very best part of our stay was the exceptionally helpful and friendly staff. Every staff member we encountered from the manager through to the housekeeping staff, smiled and spoke with us in a welcoming way. Nothing was too much trouble. Arantxa, Jared and Cheryl at the front desk all provided extra assistance when required at any time of the day or night and then said "let me know if there's anything else I can do for you". Provision of locked security box held at front desk very useful. Excellent value for money.

    5
    « Great Place To Stay »

    After staying at a few other hotels in Round Rock it was refreshing to stay at a hotel where EVERYONE is so nice and helpful. Cheryl was awesome because she took the time to call me (on her own) and told me about the Best Western's reward program. She is always so eager to help and will offer to bring what I need TO ME when she isn't busy helping other guests. Other places NEVER do that. She follows up with me to make sure that Im having a great stay. I have extended my stay many times. The rooms are clean, a good size, breakfast is yummy and the housekeeping staff are great too!!

  • 5
    « Great visit »

    Came here and was very impressed with my visit for the price I paid. Will be staying anytime I'm in the area and in need of a hotel. Cheryl was also amazing and providing me great customer service as well as information about the area. She rocks!

    5
    « The employees were great to deal with, especially Cheryl and Arantxa, very helpful and informative! »

    Our room was very cleaning & inviting, beds are a little on the hard side but not too bad. The pool was nice and clean and the continental breakfast buffet was great too! Lots of restaurant's nearby to choose from also. Will definitely visit again!

    5
    « Great place to stay »

    We have stayed here several time and have never had a bad experience. The staff is always pleasant and professional. This stay the person who checked us in was named Cheryl and she was awesome. The rooms are always clean. The beds are very comfortable and the the breakfast is always good.

    2
    « A place to sleep. »

    I'll start the review by saying that I was specifically asked to write the review when I checked in (7/12/16). Cheryl indicated that this hotel was #4 (I think) on TA and they wanted to be #1. So, I'm doing as I was asked - I'm writing a review. Unfortunately, it's an honest assessment and won't do much to bump this property up the list. We checked in later in the evening - 9:30-9:45. When we arrived at the room (note: this is an all exterior corridor motel), we found our door propped open with a cleaning rag - lights on, A/C blowing with all its might, room temp hovering around 92 degrees. [strike 1] We went back to Cheryl and asked to borrow a fan because the room was unbearable. No fan was available, but she did point us in the direction of a local HEB supermarket where we could buy one. Not happy about the situation, but with no other options, I drove to the HEB - only to discover they closed about 5 minutes before I arrived [strike 2 - you should know the operating hours of any establishment before sending a guest]. Drove an additional 10 minutes to Walmart and spent $30 on a fan I didn't want/need. My room rate just jumped up $10/night [strike 3]. So, with the fan, we were able to tolerate staying in the room...but it was WARM. The next morning, we tried the breakfast. I'm sorry to say it was a disappointment. The 'eggs' and sausage were cold. The pastry was hard and dry. The orange juice tasted like watered down Tang. They had milk and oatmeal, but no microwave in the breakfast area to warm it up. So the lady from the front desk offered to take it back to the microwave in the office (???). She returned with a luke-warm bowl of milk and oatmeal that wasn't hot enough to make the transformation to "oatmeal". [strikes 4,5,6] We left for the day, returned late that evening, hoping our room would have cooled down. Another disappointment. The area nearest the A/C was 'OK', but the cold air couldn't make it back to the bath area - not even with the assistance of the new Wind Turbine fan. So, when showering, we had to (1) leave the bathroom door standing open {no, the exhaust fan in the bath didn't work either} to allow the steam to escape and (2) shower with barely warm water so we wouldn't break out into a sweat before getting out of the bathroom. [strike 7] Not to pile on, but I must also mention the bed. Poor. Even my 14 yr old daughter complained that it was uncomfortable. And she can sleep anywhere. Thankfully, our visit only lasted 3 days. It never got any better. The room stayed partially cool the whole time. There was never any explanation as to why our room door was standing open at check in. We tried breakfast again on day 2 and all agreed it was worse than the day before. By day 3, we went elsewhere and purchased breakfast (bumping our cost/night up even further). [strike ???] The bottom line: this motel simply can't compete with the newer, modern hotels that costs a few dollars more/night. My wife booked this reservation, wanting to save a few dollars, but we won't make that mistake again. There's a Holiday Inn Express 5 minutes away and several other choices in the area. I have to believe there are at least 5-6 options much better than this place.

    5
    « Texas trip »

    Room was great. The employees at the front desk, Arantxa and Cheryl were so helpful. They were very informative about what was in the area, an even reccommended a great bbq restaurant . I would definitely stay there again.

    5
    « Compassionate Staff »

    Having had a medical procedure while I was staying here. Staff expressed concern as to my well being. Breakfast experience was satisfying with a good variety to choose from. During our extended stay the laundry facility was a welcomed plus. the location is at the hub of activity the Round Rock. Wether dining out or checking out the latest at a movie theater to watching a professional baseball game.

    5
    « Always a great stay. »

    I always stay at the Best Western in Round Rock, Texas. Convenient to locate, close to plenty of places to eat, clean and safe. The staff is always friendly and helpful. Last time Cheryl was especially helpful with directions and suggestions for places to eat. Top rating.

    5
    « Excellent service »

    I have stayed here a few times and have always had excellent customer service. Ana was very friendly when checking me in. Arantxa and Cheryl were so nice and helped me with my laundry. Rooms have been clean both times. I'm not a breakfast person but they have a full breakfast buffet. We will definitely stay here on our next visit to Round Rock.

    5
    « Awesome stay »

    When ever we stay in Round Rock we stay at the Best Western. They have a great staff and go out of their way to make it very enjoyable. The Restaurant next door is great too and the location is super convenient. Ana at the front desk is a sweetheart. Thank you!

    5
    « Best stayand so comforable »

    well great room very clean.I would stay at Best Western again.They have the best breakfast around . You will get a great nights sleep with the great beds they have .Shower head gives you a great fresh feeling afterwords.

  • 4
    « Truck driver »

    Stay here off and on year round, always impressed by Ladonna and staff Ana, Aeantxa, Cheryl always do well to make me feel at home . Lily keeps the place pretty clean. Its location sort of a gateway to Austin and surrounding communities walking distance close to decent Mexican food , and Sirloin Stockade. Easy drive to a host of others. Having access not far to 35, 45 , 79 , 1 and 130 makes this a convenient location for me . Jerod always has coffee ready, sometimes thats kinda early in the AM. Good friendly people go a long way in my thinking as to what makes an enjoyable trip or a better day .

    5
    « Very well pleased »

    When we first arrived, we were greeted by Arantxa and Cheryl. We had already booked reservations prior to arriving and the process was quick through them. Cheryl explained in detail anything from the breakfast to the check out time info. Also Arantxa helped us out with anything we needed with no problem. Both of them exceeded in excellence as far as customer service. Will definitely plan my trip again and stay at the best western executive inn.

    4
    « Friendly staff & nice rooms »

    Took a golf trip with some friends and chose this motel because of the vicinity and price. The rooms were nice and fresh. The staff were very friendly and accommodating. Enjoyed our stay. Would definitely recommend.

    5
    « Stay in Round Rock »

    Ladonna and Cheryl were great with our just coming in and getting disable room we needed for our one night stay on the trip through TX. The Hot Rod Power Tour had passed through and we were on our way to Oklahoma the next morning. Thanks for making it easy

    5
    « Very good »

    Thank you arantxa and cherry very helpful I will come back to this hotel . Clean confotable and affordable price I defenaly recommend this hotel . Frot desk are very friendly and helpful people . I can't wait to come back to that city is my first time here and y really feal trated good thank you

    5
    « Roundrock, TX Best Western »

    My son and I had a very nice visit. Everyone on-site is very friendly, and all offered any support needed (of which there was only one, which was our fault). Every public area was immaculate, There was constant attention paid, in case there could have been accidents. During this visit, every person working the front desk was very friendly, and helpful. The way attention is given to each person being helped is very nice.

    5
    « Comfort »

    Extremely Comfortable, location was very convenient for travel, especially for exiting and entering freeway and other streets. Location was good for using GPS or ATLAS, I use both. Easy for down town travel, easy and convenient to restaurant choice.

    3
    « I guess you get what you pay for..... »

    Cons - The air conditioner was fairly noisy. The pool was dirty (floating hair and the a gritty bottom). The breakfast was possibly the worst that I've ever seen. There was no milk (some kind of vanilla soy substitute was offered), the sausage was bathing in a warmer full of grease, and the pre-formed eggs looked and tasted like they had just been taken out of a plastic wrapper and heated up. Lastly (and probably least important), the channel lineup in the room states that HBO, Showtime, etc. are available, but those channels don't work. Pros - The room was clean and there were plenty of towels.

    5
    « Above and beyond! »

    Clean, neat, kept. This is not a high-priced luxury hotel but is very quality. The atmosphere is professional yet down-to-earth friendly. It truly makes you feel as if it's a home away from home. We received the most pleasurable customer service we have ever received from Cheryl. She went above and beyond to take care of ANY customer we saw come in. SHe's truly a top asset if not the reason this hotel is so exceptional.

    5
    « Trainers from Dallas »

    Cheryl was very friendly when we checked in. The room was clean and nice, surprisingly. This hotel doesn't have a gym but they do let you go to the YMCA and work out. Breakfast was hot and delicious. I definitely recommend this hotel if you're wanting a nice clean room at an affordable price.

  • 5
    « Thank you Ana & Cheryl »

    Cheryl and Ana were at the front desk when we arrived, both ladies were very sweet and helpful to us. Our room was very clean and spacious. Thank you ladies for a very pleasant stay. The Hot breakfast was very delightful we didn't need to go out to breakfast.

    5
    « First time in Round Rock, cant wait to come back »

    First stay in Round Rock , was in town for a wedding, Best Western proved to be a great location in Round Rock , our first night was a exciting and scary as our room was also booked to another guest who used a key and came into our room , it was a honest mistake ... glad the chain lock was on.. other than that incident it was a great stay.

    5
    « Thank you Cheryl! »

    Cheryl at the front desk so was friendly and helpful from the moment we arrived. We took her restaurant recommendation "Pok-e-Jo's" and it was delicious. Cheryl also later called to make sure we found our room okay. The rooms are clean and updated so they are aesthetically pleasing. The location is in a safe area for families. The breakfast had several options from fruit to cereal to hot items as well. Overall a nice home away from home for a few days.

    4
    « Austin Restful »

    Very very clean motel. NEW & soft fluffy towels. Newly redecorated-very tastefully. Good breakfasts. Front desk--LADONNA-professional & helpful when called for directions. Husband left wedding ring on counter-called 2 hrs after ck out-she sent someone Right up to room(hadn't been cleaned yet)-and SECURELY kept it til we could come back!! Our entire 3 nites a pleasure. Only reason didn't get 5 stars-room had a slight odor--opened Windows--went away.

    5
    « Quick over night trip »

    Decided at the last minute to stay over night to see our son ply in the State baseball playoff game. Found the hotel near the fields and called. Cheryl that answered the phone and made our reservation was the best! She was there at check in and again was very good, recommending places to eat etc. Later she called the room to see if we needed anything and brought it right down. Nice clean spacious no frills room which was perfect for what we needed. Several good restaurants in walking distance.

    5
    « Great Service »

    My family and I came to Round Rock for a graduation and decided at the last minute to drive all night to Round Rock from New Mexico. We needed a place to get ready before the graduation started. I called around to hotels in the area and they all said they were full or couldn't help me at the time. Then I called Best Western Executive Inn and a lady by the name of Ana answered and she was happy to help. She helped my family book a room at an early time and she offered us hot breakfast after a long drive. She really saved us a lot of hassle. The rooms were great as well. Great place for a great price. Ask for Ana at the front desk I am sure she will be happy to help :-).

    5
    « Very impressed with hospitality »

    We were welcomed by Cheryl who immediately knew my first name after giving her my last. Remembered why we were in town and asked about our plans. Extremely friendly and helpful. Offered great suggestions for dinner. Even called our room about thirty minutes after we checked in to see if everything was okay and to ask if we needed anything. The guest before us was unhappy and she handled herself very professionally and never got rattled. The hotel over all is good: clean rooms, mini fridge, microwave, and coffee pot. What makes this place stand out is people like Cheryl who go out of their way to make your stay enjoyable!!

    5
    « Excellent Stay »

    What a wonderful place to stay. Staff (especially Ana) was helpful and delightful to deal with. Great location close to everything I needed to do in town. I would definitely stay here again next time I am in town.

    5
    « Birthday weekend !! »

    Came here with a couple buddies of mine for a fun filled weekend. Rooms were clean and had everything we needed. The ladies who checked us in, Ana and Cheryl, were super friendly. Breakfast was typical of most hotels but it was good, loved the Texas shape waffle. Great price compared to other hotels in the area. Would definitely recommend this hotel ! Nice job ladies !

    5
    « warmly greeted by Cheryl at the front desk »

    We are based out of Oklahoma transporting vehicles throughout the south and midwest. Staying at several different chains - best western is our favorite hands down and this location was one of the best. Beds were very comfortable, sheets felt good. Location although next to I-35 was quite. There are restaurants within walking distance. We would definitely stay here again.

  • 5
    « Great staff »

    The staff, especially Cheryl and Arantxa, were enthusiastic and always took the extra time to ensure my stay was relaxing and my requests were always answered promptly.. The hotel offered a real breakfast (with sausage and eggs). Hotel was situated near the Dell Diamond (AAA baseball), outlet mall and is within a short distance of the Capital.

    5
    « Great visit »

    We checked in last night with Cheryl and Arantxa they where very pleasant. Check in was fast both of the rooms very clean. Later that evening had to call ambulance for my grandfather and Arantxa came to the room right away to ask if I needed anything which I appreciated. I highly recommend this hotel. Pool was awesome. Room clean, very friendly staff. I will back.

    5
    « Very satisfied customers :) »

    There was a mistake with one of the rooms I booked. We had booked several (7 rooms). For one of the rooms, instead of 2 beds, there was only 1. Cheryl and Arantxa corrected the problem fast. There was no extra charge. They were also very friendly and professional. Will definitely do business with again.

    5
    « Excellent Service »

    The service definitely 5 stars. The hotel is clean and well maintained. Employees Cheryl and Arantxa made sure our stay was nothing less than pleasant. I requested a room change and they did it immediately. I lost my room key a couple of times and they we're more than happy to replace it for me, and always with a big smile.

    5
    « 2nd Stay as great as my 1st »

    I love this Best Western! Stayed her for almost 2 weeks a few months ago, and have been on the road 4 of last 5 months. Always disappointed when my destination doesn't have a Best Western. Arantxa at the Front Desk and Ladonna welcomed me back and all the staff go above & beyond with customer service. The location is so convenient to everything a traveler wants or needs too. Comfortable,clean rooms & I feel safe here. The free hot breakfast was great & WiFi fastest I've had on my trip. I love the old style where you can park right in front of your room so hauling in your luggage is a breeze. True Texas Hospitality! Thanks to all the staff

    4
    « Baylor graduation »

    I was very surprised at how nice the room was, lovely. The breakfast was very good every morning and quite convenient. The staff was top quality people everyday right from the check in. we definitely will stay there again and the location was great. everything we needed was close great restaurants all around us. this hotel was a great value and again a pleasant surprise.

    5
    « Diane and Sunny »

    Every time we come here and stay, we get top notch service from Cheryl! She always calls and checks on us, and they are so nice and helpful. We have stayed a few times already and we just live in town! It is a great getaway, and the rooms are very clean, not to mention the breakfast is wonderful!! We give them 10 stars if we could?? I highly recommend staying at the Best Western Executive Inn in Round Rock!

    5
    « Great front desk staff »

    Room was clean and comfortable. Lots of TV stations. The price was right. The difference was the excellent service by Cheryl and Arantxa. They called and checked on us once to make sure everything was good, then came personally to make sure all was good. You can't get any better then perfection.

    5
    « Awesome staff, clean rooms! »

    Room was clean and well priced, the front desk girls Cheryl and Arantya hooked us up by pointing us towards the best bbq in texas and that great mexican bar next door. Got me a spare luggage rack and got to take my picture with the biggest horns in the world in the lobby. Thanks girls!!

    4
    « A Good Motel »

    The staff was friendly and helpful. Our room was clean and comfortable. One drawback was there were stairs instead of an elevator for second floor rooms. The hot breakfast was adequate and the staff kept the breakfast bar well supplied with food.

  • 5
    « Great staff »

    The hotel was clean, and the staff was beyond excellent. Cheryl was our contact, first calling her to secure rooms by phone and get directions from the hospital, then a nice welcome when we arrived by her. My sisters and I were traveling alone, and she accommodated our needs in a friendly manner.

    5
    « Always a pleasure »

    I have stayed here many times and have always found the lobby, rooms and grounds to be well kept. But the staff and service I receive is by far what brings we back time and time again. Ladonna never fails to speak to me asking about anything from my drive in to my family. I want stay anywhere where in when in the area.

    5
    « Round rock »

    The hotel room was very nice and comfy almost like home. What made it even better was being greeted by Cheryl. She was the most friendly front desk clerk I've seen. I travel 100% of the time and it was great being greeted by a friendly face. I recommend this hotel to everyone

    5
    « Grandparent's visit »

    We always stay here when we visit Round Rock. Very convenient and clean rooms. Cheryl at the front desk is always helpful and friendly!! The free breakfast is very good and more options than most places. Great place to stay in Round Rock!

    5
    « Perfect Customer Service »

    Cheryl and Arantxa know service with a smile! From booking the rooms to answering questions during the stay, their smiles and helpful attitude made for a great stay in Round Rock. Rooms were nice and clean. An older style hotel from the exterior, but modern inside! A good rate and a great stay!

    5
    « Awesome customer service »

    I stayed on the night of 10th May. The staff here was very friendly and welcoming. I was given a room in the second floor. The room was clean and well maintained. Fifteen minutes after I checked in, I got a call from Arantxa checking if everything was fine in the room (it was). Around 9 pm, I called the front desk to check if I could get hot water for a cup of tea. Cheryl offered to bring it to my room and within few minutes she brought it to my room. Breakfast was typical for hotels in the price range and the breakfast area was clean and bright. Overall I had a very good stay and the customer service by Cheryl/Arantxa made it even better. I would stay here again in my next visit.

    5
    « Great Experience »

    Inn was extremely clean and comfortable. Ana and Cheryl at the front desk were friendly and helpful. A nice selection of breakfast items and the dining room was clean and bright. A great experience. We will stay again.

    5
    « Kelly's wedding visit! »

    Arrived in the afternoon, walked in and the front desk lady was on the phone, but still smiled and greeted. Being she was on the phone, I listened to how polite she was, during the conversation she said "sorry you feel I'm being hard to deal with" I was like wow!!!! Your being very polite to the person on the person on the other end. She went as far to let the person know that the General Manager will be in and they are welcome to talk to him. Cheryl, your very nice and polite.

    3
    « Our first visit to Texas »

    Was not pleased with dirty shower (hairs on wall & in tub) and no cable channels. Good thing we were busy most of the time, so we didn't really miss them much. If there is a next time, I will try to select a nicer motel for a cheaper price. I'm sure there are some out there.

    5
    « Great Staff, Great room beyond my expectations! »

    Room was neat, clean and orderly!!! However it was and is the front desk staff that made my stay the best! Cheryl helped with directions around the area and hit it without fail every time. Never felt lost! Thank you Cheryl! One of the most knowledgeable and sweetest person ever! Cleaning staff were polite and friendly! Thanks you BW, I will be staying with you again!

  • 3
    « A motel, not a hotel »

    The good: very friendly staff who tried hard. Coffee is not bad; breakfast is very typical for this kind of place. The not-so-good: this is a motel, with all entrances outdoors directly onto the parking lot. Lots of construction workers seemed to be staying here. A lot nicer than a Motel 6, but still a motel - and I don't like that layout because I don't feel safe. The bad: right on the highway and noisy. Some sort of work going on with a large truck in the parking lot next door at 11:30 pm, followed by swapping out dumpsters at 5 am.

    5
    « Quick trip south »

    Exactly what I've come to expect at Best Western- a nice room, comfortable bed and the necessary amenities. Kudos to Cheryl who provided a warm greeting and helpful information. Good location. Liked dispenser type body wash, shampoo and conditioner.

    5
    « Great Service! »

    Cheryl and Ana at the front desk were super helpful! They helped us out with anything we needed. Also, got a great recommendation on dinner next door at the Mexican restaurant. Breakfast was excellent and room was clean. No complaints

    5
    « My Mother's day weekend »

    The hotel staff are so warm and inviting. They are genuine and want to make you happy and make sure you are comfortable! This is a great hotel with high standards for its class! We always choose to stay at this particular hotel due to the friendly staff and the pet friendly fees. These perks made our stay worry free, because we felt we were not a burden when we asked for certain things! We wish all hotels were like this one!

    2
    « Noisy, Expensive, and Poor quality breakfast »

    I found this hotel for my father, who stayed there May 6th. He'd had a long drive on very little sleep, and really needed a rest before a family wedding. He checked in around 2 pm. but was unable to sleep at all due to the noise from a nearby room being renovated. He returned to his room after the wedding and did manage to sleep decently overnight, but checked out at 6 a.m. He mentioned the noise to the front desk and they were unapologetic and offered nothing. I find this unacceptable treatment of an older person, who had medical reasons that he needed rest. He also told me the breakfast was just not good. Overall he felt it was quite an expensive stay for what little he got.

    5
    « great front desk cheryl »

    the front desk check in was the best thing of this place. cheryl was very nice, pretty, and helpful. her tip of a local terry blacks bbq was spot on. the only reason i would want to come back is to talk to her again!

    5
    « Great hotel with friendly service »

    Here's a scenario. You're sitting in the passenger seat. Your wife is driving because you got turned around on a Texas access road trying to find the gas station and got lost instead. She's told you to find a decent hotel and don't screw it up. Okay! Maybe that's not you, but keep reading anyway. You need a clean room with ALL the amenities she could possibly want; even the ones she hasn't told you about yet. You need fast, professional, courteous service from a person who's competent and still likes people. Oh, and a good hot breakfast included with the already very reasonable room rate would be nice too? It's right here! This is your hotel. Cheryl, our receptionist was a delight to deal with. She really made checking in a painless pleasure. Our room was easy to find, spotlessly clean, and incredibly comfortable. And yes, a good hot breakfast will be waiting for you in the morning. I've made numerous trips to Round Rock over the past year and stayed at several of the many hotels in the area. By and far, the Best Western Executive Inn is the nicest I've found.

    4
    « Excellent Stay »

    The rooms are clean. They offer a great breakfast bar, Texas shaped waffles were a big hit! Helpful and courteous staff. We loved our stay. Definitely would recommend Best Western Exective Inn. Only negative would be the interstate noise at times.

    5
    « Excellent comfortable hotel »

    I have stayed in this hotel many times and I always like coming back... Cheryl and Jarod are very professional working the front desk, and they make sure my stay here is great and enjoyable.... I will definitely recommend this hotel to my family, friends, and co-workers... L.C

    5
    « Truck driver »

    Greeted with great customer service lady at front office name Cheryl made us feel very welcomed and she has great customer service and very friendly.Nice rooms and very clean I was very pleased I rate yall a 5 star.

  • 5
    « Good Hotel »

    Nice Staff, Clean Rooms, Quite, Good room Rate. Nice Pool, Good Breakfast. We stay here every year when we are in town. Great area for good food and entertainment. Cheryl working at the front desk was very friendly and really appreciated our business.

    5
    « Excellent Hotel »

    I stay here often with my workers. My job takes me to the Austin-Round Rock area almost every month and we always stay at this hotel. Breakfast buffet is above average, rooms are always clean and staff is the best you can get. Ladonna, Chris, Ana and Cheryl are always so friendly. Thank you for always welcoming us with smiles. We will be back to this hotel shortly.

    3
    « OK but... »

    A few things didn't go to well on our visit: 1. Power went out for 2 1/2 hours right at dusk. All the lights went on once the power came back on at 11p... woke us up... Clean up with the help of my laptop screen. 2. The next night a bunch of guys/gals sat around my door with beers and their lawn chairs and had loud conversations till from 10a-1am. The front desk lady came out and asked them twice to move or keep it down. They did move a few doors down but we still heard them. 3. The breakfast is rather poor especially the eggs. The bagels ar clod and sticky, you get the picture. 4. The room smelled very musty? The carpet was tattered at all room and hall entrees. 5. Highway noise is constant and loud all night. On the good side : one of the best and friendliest staff you will ever meet. I would not stay here again.

    5
    « James W. Jones »

    The accommodations, breakfast buffet, pool and staff were all excellent! I normally do not write reviews but the staff you have employed there are extraordinary...super friendly and helpful. One young lady working the front, named Cheryl "something or other" is a gem to have in that position greeting your clients. Super nice, friendly and informative about the area. Thanks Gang! James Jones

    5
    « Outstand in Every Way »

    I recommend staying at the Best Western Executive Inn in Round Rock Texas. The rooms are spacious and clean and the hotel has several fine amenities. The breakfast are complete and tasty and I would like to acknowledge the staff for their excellence, particularly Jared, Ladonna, Cheryl, Anna, and Tushar. You will not find a greater level of hospitality in your travels!

    2
    « Overrated motel »

    I chose this hotel based on its ratings and reviews. I gave it a 2 rating for effort. The front entrance and lobby area looks nice and the front desk personnel were nice. However, the hotel's right next to the highway and is VERY noisy....regardless of where your room's located! I wasn't impressed with the hotel....it's like a refurbished motel....and my picture shows it! I can't see how anyone could've given this place a high rating! Don't choose this hotel if you're used to staying in decent hotels.....you're gonna be sorry!

    5
    « Great Place to stay. »

    Staff is excellent. Have stayed here many times. There is never a problem. They go out of their way to make sure you have a pleasant stay. Every time I have to travel to Round Rock, I stay here. It is very near several restaurants and the Outlet Mall.

    5
    « Nice property »

    We enjoyed our stay staff was wonderful Cheryl was extremely helpful we are planning a return trip the rooms were extremely clean comfortable room service is great interested breakfast area clean food was good highly recommend staying at this property

    5
    « great service »

    Nice place all areas of the hotel were at or above our standards. The real surprise was the service from the lobby staff check in was a breeze and all areas of the hotel were explained and more than once were asked if we needed any thing feel free to ask. Due to a delay on a job interview needed to have a little extra time at check were told to use what we needed with no trouble or speech about check out time just a great experience.

    4
    « Awesome customer service! »

    While this is a chain, and I've stayed at many, I've never had such efficient, courteous customer service as Cheryl and Chris deliver. They don't miss a beat. There could be a long line and the phone is ringing call after call, yet they manage to stay friendly and process needs and requests quickly with a smile. It's nice to encounter such great customer service. It is rare these days.

  • 5
    « Excellent Value & Service »

    We had to make last minute arrangements due to a death in the family last week. I don't think I've ever had kinder, more considerate service from a hotel staff. They took care of our every need, even though our plans kept changing because of the circumstances. Our room was spotlessly clean & fresh. Thanks to everyone for making this difficult time a little easier.

    4
    « Great Affordable Clean »

    Room was clean, staff was courteous (Jarod, Cheryl) and allowed us to retain our bags at the motel office until the afternoon of our check out day. Great dining very close by and outside of the Austin traffic. Easy access to all major highways and tollways.

    3
    « Affordable and clean »

    What to expect...the hotel is half the cost of most in the Austin area. Obviously to afford those rates costs must be cut somewhere. Pros- The hotel is clean, offers free WiFi and hot/cold breakfast. The breakfast had a nice assortment of usual breakfast items. The staff seemed friendly and attentive. They offer smoking rooms which is a nice option for some of my employees. Offers a fridge and small coffee pot in the room. Very hot water and good water pressure. Cons- In and out can be a pain, it is located on I35 service road so only one way in and out. The bed is hard, sheets and towels are rough/scratchy. Toilet paper is very thin and may as well be paper as it is NOT soft. The windows are single pane and you are by the hwy so noise can be heard in the room. Conclusion- If your looking for a cheap, clean hotel that offers wifi and free breakfast this is it. Also if you smoke this is one of the few hotels left where you can in a room. If you are use to slight background noise (hwy), sleeping on low thread count sheets and a stiff mattress you will have no problem sleeping here. Personally it was hard for me as I like dark, silent, soft sleeping atmosphere. My employees had no problems. We all had the same opinion of toilet paper though. Easy fix, stop at Walmart and get a 4 pk of their soft and strong. You will thank me after.

    5
    « Great affordable stay »

    I travel all over Texas, staying in hotels once a week. Rarely do you find a from desk clerk as nice and professional as Cheryl. Speaking with over the phone was all I needed to know I'd be taken care of. Room nice and clean. Cheryl had great restaurant suggestions too.

    5
    « Nice Rooms and Excellent service »

    Cheryl and Ana where very help full my whole stay at the hotel. They where very curtious and always had a smile. They made the trip a very good trip.The thing I did not like is that the hotel did not hve an elevator.

    4
    « Great stay with plenty of good points. »

    Booked the room a week before COTA MotoGP and still got a reasonable rate for the weekend. The hotel is just outside of Austin, a 30 to 40 minute drive to downtown. This location turned out great with the tasty Mexican restaurant right next door, Round Rock downtown area just around the block, and Walmart a few buildings over. An important part of my decision in where to stay is the pet friendly aspect. Like most Best Westerns this hotel was pet friendly. There was a free breakfast provided, the usuals: muffins, bagels, cereal, coffee, juice, and such. Will stay again when in the area.

    5
    « Thank you for a pleasant stay »

    Our stay was convenient and comfortable which made for a pleasant stay in Round Rock. The staff was professional and helpful when needed. We appreciated that the facility was pet friendly, non smoking, and very clean. Keeping our dog with us was very important. Thank you for making our four day stay so very nice.

    4
    « Awesome Visit! »

    We booked our trip for a volleyball tournament and decided to book with HotelPlanners.com. The hotel had an amazing breakfast!!! Ms. Cheryl in the front desk was awesome. She helped us with all our questions and with late check out. Thank you to the entire staff for making our stay amazing. Room was clean and spotless.

    4
    « Round Rock...a Place to Stay »

    Close enough to Austin where all the action is yet not having to deal with traffic and crowds. Great restaurants to choose from. AAA baseball team for baseball fans. Offers free breakfast. Pool. Great price!

    2
    « No smoking rooms »

    I made my reservation several weeks in advance requesting a smoking room. When I arrived, there were no smoking room available. After several hours on the highway and needing to complete work at the hotel, I would have to stop and go to the parking lot to smoke. By the way, the room smelled musty.

  • 2
    « Sole proprietor »

    Reservation made several weeks in advance. Hotel did not provide smoking room as I requested. After several hours in the car and needed to complete work in my hotel room, I had to stop and go out to the parking lot to smoke

    5
    « Great Experience »

    I've stayed here a couple of times a year for 6+ years now. I've found the staff to all be extremely friendly and capable. My son and I both enjoy our stays here. We've had very few issues, and these were attended to within moments of a call to the front desk. Ana, Latanya are almost family now, and greatly appreciated. We'll continue to stay. Thanks to everyone there, by the way.

    5
    « Service with a Smile. »

    The warm friendly smile of the front desk clerk Cheryl" was professional, courteous and prompt in getting me into a room. As a frequent traveler I see a lot of front desk clerks and when one stands out from the crowd it sticks in your memory. It also means that they are genuinely concerned in getting a great rate, a great room and in doing so it is their pleasure to help you. I can rest assured that my stay here will be relaxing and problem free. Contending with the Austin traffic is another discussion but having a nice break from the daily grind was what I really needed and why I will return here again and again when I need a place to stay when I am in town.

    5
    « Mr »

    The customer service reps, Cheryl and Ana, were extremely courteous, helpful, and knowledgeable of the area. The hotel was very clean with a pleasant atmosphere ! I would definitely recommend this conveniently located hotel to all my friends and co-workers

    5
    « A Great Hotel Experience »

    This was a great place to stay. The front desk staff were friendly and helpful and we were greeted immediately upon arrival. The room was clean, smelled fresh, and the bed was very comfortable with nice fluffy, not flat, pillows. The breakfast choices were great. The hard part was making a choice with so much to choose from. This is definitely the place to stay in Round Rock, Texas, and Best Western will be our first choice in hotels from now on.

    4
    « nice place for overnight stay »

    Easy on and off access from I35. The property was clean and so was the room. There is an EXCELLANT Mexican restaurant next door so we didn't have to get in the car and go anywhere to eat as we were tired from the day. Wasn't too excited about eggs at the breakfast buffet...they were cold and hard; not appetizing.

    5
    « Superior Service »

    I was in Round Rock for a family members funeral, I was more than surprised when I checked in that Ladonna immediately offered her condolences as well as she went out of her way to make my stay as pleasant as possible. If I am every in the area again I will most definitely stay at this hotel.

    4
    « Great Place to Stay »

    We've stayed at this Best Western several times. We've always had a good experience with our stays. Thanks to Chris at the front desk for changing us from 2nd floor to 1st floor and ensuring we were on south side of motel, close to the grassy area for our little dog.

    5
    « BEST SERVICE EVER !!!! »

    Mrs. Cheryl and Mrs. Ana who worked at the front desk were the BEST ! They had great attitudes and were very helpful ! The room we were originally wanting (a king) was sold out. But they made sure they can make our stay as best as possible. All of our other requests (wanting a first floor smoke free room) was taken care of. They called after I unloaded all of our stuff just to make sure the room met our expectations. Which it did. Very neat and clean. They're attitudes is really what made us want to stay as well. When we first walked in they greeted us and was smiling. They were AMAZING ! BEST CUSTOMER SERVICE EVER !! I will definitely recommend this hotel to anyone. I stay here every time I come into Austin. The rooms are always clean and it's a nice area. But by far, the best customer service I've had since I've been starting coming here ! If I could rate this visit and customer service more stars, I will.

    5
    « Great Hospitality by Front Desk Personel »

    I am very impressed by the flexibility that the team at this hotel exercise, Elizabeth and Chris, very nice young people, overheard that our car rental failed at picking us up after check out, instead of waiting in the lobby, They were so nice to let us do a late check out. Further more, when ever I called the front desk day or night, some one answered right away and always with a solution to my questions. I love this treatment!

  • 5
    « Multiple stays »

    We have stayed at this hotel multiple times and have enjoyed each time. The staff is extremely nice and helpful. The rooms have always been clean and well maintained. I would highly recommend this hotel for anyone, Check in and out is always speedy and trouble free.

    2
    « Not a Great Stay »

    This stay started off well with a greeting from a pleasant front desk clerk. The lobby seemed to be recently updated. Our room, 129, was on the first floor with an outside entrance. This was great since we carried a lot of gear. The room was okay but the beds were awfully hard and uncomfortable. The road noise from I 35 kept us awake during the night. For the money, this just wasn't a great deal. We chose a new Hampton Inn on our return travels and slept in a bed that cradled us. What a difference!

    5
    « Wonderful staff, comfortable room! »

    I arrived well before normal checkin time and my room was not yet available. Chris was manning the front desk, was extremely friendly and helpful! He offered to store my suitcase fore me so meds would not be left in a hot car and was gracious enough to let me know when the room was available. The entire staff was very friendly and helpful! I will be staying here again if I am back this way!

    « BestWesternRR_GM, Owner at BEST WESTERN Executive Inn, responded to this review »
    Dear dktmrm, Thank you for writing such a wonderful 5-star review of the Best Western Executive Inn.I am delighted to hear how friendly and helpful our staff was, especially Chris. We love to go out of our way our guests. Its what makes our hotel so special. Come see us again the next time you are in the area!

    5
    « Pleasant surprise »

    Business trip to Austin and this is the first time I stayed here. Great room and close to restaurants. Staff was very accommodating and the hot breakfast was very good. Will definitely stay here again when in the area!

    5
    « Great nights stay! Excellent Breakfast! »

    Comfortable bed, cozy blanket and pillows, and a great breakfast. Scrambled eggs, sausage links, juices, and a great assortment of breakfast pastries. I wish the flour tortillas were homemade, but hey, that's no easy task. Great hotel.

    « BestWesternRR_GM, General Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Morgan, Thank you for your amazing 5 Star review! We are so happy you loved our beds and free (large) hot breakfast buffet. We hope you enjoyed your time in the Austin area and we would love the chance to host you again! Safe Travels! Tushar Patel General Manager

    5
    « Great Staff »

    I have stayed at this hotel a few times now and the staff never lets me down. Ladonna has always gone above and beyond to make sure we are comfortable and have everything we need. The breakfast is always enjoyable with plenty to choose from.

    « BestWesternRR_GM, General Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear gman159, Thank you for taking time out to write such a nice 5-star review of our property. Ladonna and team were thrilled to read all the nice things you had to say about us. I'm glad to hear you also enjoyed our large hot breakfast buffet. Its definitely one of the biggest in town. We have a lot of repeat guests and it's great to know you'll be one of them! See you on your next visit. Tushar Patel General Manager

    5
    « Excellent Staff »

    Thank you Elizabeth for helping us get our car started! You were very kind, cheerful, caring and helpful. The room was lovely and very clean. But the staff goes above and beyond! That is what makes for an enjoyable stay, repeat customers and word of mouth recommendations. Keep it up.

    « BestWesternRR_GM, General Manager at BEST WESTERN Executive Inn, responded to this review »
    Thank you so much for your amazing 5-star review of the Best Western Round Rock. We are so glad you chose to stay with us. It's great to read such nice comments on our property and staff. We will continue to always be focused on making each guest experience a memorable one! We hope to see you soon! Tushar Patel General Manager

    4
    « Great customer service! »

    Let me start by thanking Elizabeth at the front desk for letting us check in 3 hours early! My husband I had traveled from East Texas and I had been sick with a stomach bug all the way there. My husband explained to her the situation and Elizabeth found us a room. Once we got to our room I was very pleased to see how clean and fresh smelling our room was, especially since I had a very upset stomach. Later the staff helped my husband open up a can of chicken noodle soup. Thanks again Elizabeth!!!

    « BestWesternRR_GM, Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Kelly, Thank you for taking time out to write a such a great review of our hotel. Elizabeth definitely knows what hospitality is all about. Thank you for acknowledging her! Our housekeepers do an excellent job keep the rooms clean and making them smell fresh. I will definitely pass along your kind words. See you on your next visit! Safe Travels! Tushar Patel General Manager

    5
    « We could not have asked for a better stay »

    This was a family related trip with honey but I travel quite a bit for business and stay at a variety of hotels. Although the Best Western Executive Inn in Round Rock is not one of the top of the line, expensive hotels, I have found that they consistently make every effort to make our stays to be top of the line. This is what we found: 1. The room was large, had a very comfortable bed, had great amenities like wall mounted shampoo, conditioner, and body wash. Also had shower cap, make-up remover towelettes. 2. The room had plenty of electrical outlets and was impeccably clean. 3. The room was nicely decorated and had nice pillows, towels, bed linen and a couch 4. Although there is a lot of noise outside due to the interstate, it could not be heard in our room with the curtains drawn and the pleasant air flow from the air conditioner. The staff was very nice and our front desk person, Elizabeth was very helpful when we asked for a late checkout. The motel is within walking distance of several nice restaurants or a maybe a minute drive. We drove.

    5
    « Clean, quiet, and great staff »

    We called to let them know we wouldn't arrive until the wee hours of the morning. The staff was wided eyed and very friendly when we arrived. The room was very clean and the breakfast was fresh. The only problem we had was the shampoo was out in the bathroom. I'm sure if we alerted them of the issue they would have taken care of it promptly. We'd definately stay again.

    « BestWesternRR_GM, General Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Brenda T, Thank you so much for the wonderful 5-Star review of the Best Western Executive Inn. I am so pleased to hear you had a great stay in our clean rooms and got a chance to grab a bite to eat from our large hot breakfast buffet! We hope to see you on your next visit. Tushar Patel General Manager

  • 5
    « Fantastic staff! »

    Ladonna was quick to help when I realized on check in that I had forgotten to pack my shoes for my interview the next morning. She caught on the outlet mall was too much to face in a hurry, so she suggested a local shop and looked it up to find out what time it closed, gave me great directions and the hotel phone number if I got lost. She took immediate interest in my crisis and everything worked out. Everyone I met at the hotel was super, but she deserves recognition. That's 5 star service from a little hotel.

    « BestWesternRR_GM, Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Laura J, Thank you so much for your 5 star review of the Best Western Executive Inn! We are so glad we were able to help you out in your crisis. Ladonna and the rest of the staff love to take interest in our guests and ensure that all their needs are met, regardless if its related to the hotel or not! We hope to see you on your next trip to Round Rock. Safe travels! Tushar Patel General Manager

    4
    « Nice Stay in Round Rock »

    Convenient, Clean, Comfy, and friendly. Was a great place to stay while visiting family in Round Rock. The staff was super friendly and helpful. We had a great stay. Will stay here again on our next visit.

    « BestWesternRR_GM, Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Jessica, Thank you for taking time out to write a great review of our property! We are delighted that you enjoyed our hospitality. We strive to make sure all our guests enjoy their stay! We will be eagerly waiting your return! Tushar Patel General Manager

    5
    « Valentine's day getaway »

    This hotel overly exceeded our expectations..The entire hotel was very well kept and clean.Im a very picky person and for this visit to please me in every way imaginable is unbelievable. The staff was very very attentive and very nice and professional. The pictures on the website of the hotel was exactly the way everything was when we arrived.the staff personnel was amazing and very patient. Their names were Chris, Jared, & Donovan.They treat everyone like they're first class guest. This hotel needs to be a 5 star hotel due to cleanliness and service.Me and my wife Aisha Bell will definitely make this place our permanent hotel of choice. .Thanks guys for the amazing visit

    « BestWesternRR_GM, Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear Dorian, Thank you for your amazing 5-Star review! We all enjoyed reading your kind comments on our staff and hotel. When it comes to customer service, our staff strives to give each and every guest a 5-star experience. We appreciate the compliments on our housekeeping department, as well. They keep our hotel in tip-top shape. We will be looking forward to your next visit! Tushar Patel General Manager

    5
    « Wonderful service »

    Special thank you to the desk manager for making room for two weary travelers and their little dog. Donovan Thompson was on duty and he helped us out even though they didn't have any pet rooms he gave us a room and we were able to get a great nights rest. The hotel was beautiful and very comfortable. The rooms were spacious and the beds very comfortable. The breakfast was hot and fresh the next morning. Again, Thank You.

    « BestWesternRR_GM, Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear PSD49504, Thank you so much for your 5-star review of the Best Western Executive Inn! We love to provide amazing customer service to our guests and their pets as well! We are glad you loved our newly renovated hotel rooms and free full hot breakfast buffet! Tushar Patel General Manager

    5
    « Awesome place to stay, staff & service like a 5 Star Hotel »

    I had been staying at another motel chain (with a Red Roof...) and moved here because of literally being afraid for my safety. Found this place online, and called property directly to check on Pet Policy. The gentleman was so nice on the phone, I made my reservation right then. I was greeted by a very friendly& professional front desk clerk at check in. My room was shiny clean & comfortable, and I could tell recent renovations had been done...new a/c unit etc. and still renovating rooms (quietly!) while I was there. During my week long stay the service was great and all the staff treated me like family, from housekeeping, groundspeople and front desk...always greeting me daily with a smile. The owners & manager must train and treat their staff with regard to have created such a great atmosphere. I would highly recommend this Best Western, and would happily stay there again. Free breakfast and WiFi and Pet Friendly (only a small daily fee for my dog). Thank you!

    « BestWesternRR_GM, Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear NisTraveler, Thank you for your 5-star review of the Best Western Executive Inn! We are so glad your enjoyed your week long stay with us. Our goal is to make everyone feel at home while they are on the road for long journeys! The staff loves reading reviews like this that show everyone how hard they work to exceed all of our guests expectations. We can't wait to have you back!

    3
    « The staff is great! »

    Very nice check-in / out staff, I can't say enough about how friendly the ladies were. Very clean room and nice looking room....But, I have to give 3 stars for the worst night sleep ever! The bed was so hard! Now if you like extra, extra, extra firm you will probably love the bed. My son on the other hand slept like a rock! The remote for the TV would only go down which was a pain to change channels. There is a restaurant next door and it sounded like someone was dumpster diving at 3:30 a.m. Not sure if I would stay there again with other places close by.

    5
    « Great Value »

    Continental breakfast & very clean room. Quality pillows. Stayed at this hotel for approx. 1/2 the price of hotels in downtown Austin. Was just a 15 - 20 min drive to downtown. Also, plenty of restaurants within 5 minutes.

    4
    « Clean, friendly, good price »

    I stayed at the Executive Inn for four nights in January on business. Rooms were in good condition, hospitality and service were very good, neighbors were quiet. The only drawback was a lot of road noise from nearby !-35, but perhaps this could be reduced by requesting a room at the back. Convenient to shopping and restaurants in Round Rock. I would stay there again.

    4
    « Visit to Round Rock »

    Inviting facility and grounds. Personnel were polite and courteous. A few minor items in the room needed attention, the sink stopper did not work therefore not allowing the sink to drain unless I held up the stopper, the a/c fan belt need some attention for its' squealing when starting, and the decorative pilow smelled like cigarettes, presumingly in a non-smoking room. Other than the mentioned the room was comfortable and clean.

    4
    « Very clean but a little noisy »

    We were a little concerned about noise being so close to IH 35 but it wasn't too bad. My wife is very in to cleanliness and she was very positive of how clean the room was. I am still in shock about that. Very nice breakfast as well. A good deal for the money.

  • 4
    « Customer Service is great »

    I booked a room for my dad through priceline.com and called the hotel the next day to make sure they knew he'd be arriving late. Turns out, the check-in date was initially entered in incorrectly (the purchase date was put in as the check-in date) causing me to be charged for a no-show. However, Carolyn at the front desk immediately began researching the situation and within an hour the situation was resolved as well as accurately explained to me with the sincerest apology. Carolyn's awesome customer service skills and the cleanliness of the hotel are the reasons I'm writing this review today. I definitely recommend :)

    5
    « Our Home Away from Home »

    Once again we have enjoyed a wonderful stay at the Executive Inn in Round Rock, Texas. The hotel is located on I-35 N, with easy travel to sights and events in Austin. Service is excellent and the breakfast is fresh, tasty and well appointed. Though located on the highway, noise is not a problem. We've stayed here many times and will stay again when we are in the Austin Area.

    5
    « Most helpful staff and very nice room! »

    The staff was very helpful when we were stuck in some really bad weather and couldn't make our reservation date, they had it adjusted for us when we arrived so we didn't loose any money or time visiting. Caroline let me know I didn't have to worry about my reservation just be careful and stay safe and they'd be ready for me when I arrived. I also talked to Ladonna when we had to be delayed further and she was just as kind. When we arrived Donovan registered us and knew all about our situation and again very kind and helpful. This is a very nice Hotel also, they've thought of everything they could to make your stay nicer and more comfortable.

    5
    « My Go To Hotel »

    Staff is amazing and accommodating! Room is always clean, just as expected every stay. The manager, Ladonna, Donovan, Carolyn, and Jared are ALWAYS helpful, and seemed to know me by name! They were very sweet to my daughters and very friendly in general! - L. Kendall

    5
    « The Only Place I stay while in Round Rock »

    I started coming here about 5 years ago when I visit my grandkids We come twice a year (summer and Chrstmas) and this is the only place I even consider when visiting Round Rock This is the place, Never had a problem, never expect a problem, staff is wonderful, and the Texas Waffle makes all so much the better.

    5
    « Jarod »

    Everything is wonderful! Kudos to Jarod who greeted me personally and by name upon my arrival. He went out of his way to assist my personal needs quickly and professionally! He has excellent customer service skills and sets the bar in that area. Please give him a raise! Jarod is a shining example of great customer service and made a great first impression for me of what Best Western has to offer. From now on I will make a point to stay at Best Western hotels. I'm sold!

    5
    « The staff rocks! »

    I have had the pleasure of staying at the hotel for 30 days and Ladonna, Carolyn, Jared, and Donovan made me feel right at home with their excellent customer service. Five stars for customer service. I'd recommend this hotel every time you visit Round Rock, long-term or short! Way to go BW!!!

    5
    « Review »

    The rooms were clean and the breakfast was tasty, but the most memorable part of the trip was the woman at the front desk, Carolyn. She had an amazing attitude and went out of her way to make sure that our stay was the best possible. She is the most pleasant hotel employee that I have ever encountered.

    3
    « Carolyn at checkin was very friendly and provided a very warm welcome. »

    I stay in Best Western's from coast to coast and this location has been a great experience compared to others. The rooms are cleaner and the breakfast food has a better taste. Carolyn at check in provided a very warm atmosphere and welcome. There are many convenient restaurants in the area with a couple within walking distance.

    4
    « Average Best Western »

    Average is what I expect when relating it to all my past BW stays. The Wifi was a little below BW average: 2.37 down, 2.86 up. Breakfast was usual BW. Price was reasonable I am comfortable with exterior rooms

  • 5
    « Medical courier »

    I come to Austin for my company quite often however I have never met a lady who is so incredible and works the evening shift in Round Rock Texas at the front desk She was extremely hospitable and had the best Texas smile and personality that Austin Texas has to offer. Her name is Caroline and when you meet her let her know Frieda sent you. I am definitely letting my employer know that I would like to stay at this hotel every single time that they send me here. And as far as the room goes there extremely clean and the house cleaning department is also fantastic. I also noticed the guests are a little more upper class then your usual guest that occupy hotels. Definitely anytime you are near Austin or anywhere around the Round Rock Texas area stay here you will not be sorry. Thank you Miss Caroline and thank you Best Western for making my stay so enjoyable in Round Rock Texas

    3
    « This is a motel »

    This is a clean motel, you can smell the chemical cleaner. The doors open to the outside and it's right on the very busy IH 35. Staff is friendly. Full breakfast with eggs, sausage, a variety of bread products like waffles or pancakes (I have no idea if these were good, but they were served). Staff told us the fitness center was under renovation, but there was a YMCA across the parking lot that could be used, but was not open the day we were wanting to use it.

    5
    « Round out your trip through Round Rock »

    A change in my itinerary brought me to this Best Western which became my blessing in disguise. This property north of Austin stays busy because it is well maintained and the staff is considerate and understanding that every guest has special needs. Mine was a last minute booking. The room was well appointed and clean however I've never been a fan of liquid soap dispensers in the restroom for a guest as this is not a gas station, its a hotel and bar soap is still a must for me. There is a very good Mexican restaurant within a short walking distance so finding a good meal is easy.

    4
    « Nice hote - nice stayl »

    This is an well maintained older style motel located right off the busy highway. The staff was professional and very friendly. I was a little early but the readily accommodated me and verified the room was ready. All the rooms are exterior entrance and there is nothing remarkable about the rooms. They are clean and have a refrigerator, microwave and flat screen tv. . The breakfast was good, Eggs, sausage, waffles, oatmeal, cereal, yogurt, juice, pastry, mixed fruit and coffee. Within walking distance of a variety of restaurant foods - mexican, hamburgers, steak, etc. and there are more within a short drive. Even though it was close to the highway and some traffic is heard I did not find it constant nor loud when I did hear it. I was about halfway but the farther the rooms further away might be quieter. Worth the price, location was good for me and found all the staff (front desk to cleaning staff) very nice to work with, Would stay here again,

    5
    « Wonderful Stay »

    Employees were extremely pleasant, and helpful.. We were always given a smile and a welcoming greeting every time we entered the lobby. Our stay was more pleasant than at the Hilton Double Tree at Sea World on International Drive (Orlando, Florida) which was more than double the cost of the stay at the Best Western Executive Inn in Round Rock, Texas..

    4
    « Semi-Annual stay in Austin Texas »

    This hotel is strategically located in the Round Rock area where our group functions are held. The hotel is a great value for the price and the condition of the property. While there are higher priced upper echelon hotels nearby, we always come back here primarily for the familiar location and the great staff that is always very helpful and makes us feel like they appreciate our business.

    5
    « Great Stay »

    Wife has a blown knee and we were accommodated with a downstairs room near the lobby, was able to park in front of our room too, the room was nice with love seat and desk, bathroom was big and the shower's water pressure was good (rare in the Hill Country), tasty link sausages and scrambled eggs each morning for breakfast, staff was super friendly and very helpful, was told that they have planned a remodel to make it even better, we plan to stay there again the next time we are in Austin...

    4
    « Traveling with pet »

    A very comfortable room on ground floor with outside green area for my dog. Staff very friendly and accommodating. Nearby restaurants, one next door, nearby urgent care and shopping areas. Easy access to freeway and/or surrounding places of business without getting on freeway.

    5
    « Comfortable hotel for pets AND humans alike! »

    A pleasant and enjoyable experience, the staff was friendly, the breakfast was excellent and the property in general was quiet, clean and well maintained. Traveling with pets and coming to town for a family illness was hectic and crazy - I'm pleased to say that the manager Ladonna made our stay comfortable and even helped us book future travel plans to return to Round Rock.

    4
    « Nice Stay »

    We stayed here for one night because of the location. It is a older motel but very well maintained and clean. Some of the furniture was worn but not to bad. The breakfast was very good and they had a nice breakfast area as well. Very helpful staff also.

  • 4
    « =) Location »

    I have stayed at this location several times. The staff is friendly and I love the color & décor in the rooms. The breakfast is your standard hot sausage, eggs, waffles, etc-which is good. However being in Texas, there is a Mexican restaurant right across the parking lot to grab a breakfast taco or plate!!! The location has been good to me for the times I've had to be in Austin, Hutto, & Taylor. I could take my time getting ready.

    5
    « They not only saved me in a pinch but they did it with splendor! »

    The front desk agent Ladonna is by far the best thing that happened to my traveling companion and i on 10-09-14. She was quick efficient and witty with fabulous customer service skills. we had been struggling all day through bad events such as our flight was late, we got overbooked at other hotels and were almost late to family dinner. she helped us get to a better day and it didn't happen until she smiled that welcome smile! she served us well! made our day brighter! and fixed our wifi issue! lol not to mention the extra pillows she threw my way! thanks Ladonna your a joyful rockstar!

    1
    « I booked a non-smoking room, got an unairconditioned room »

    The room was clean and newly renovated, as advertised. When I arrived with a reservation for a non-smoking room, I was offered a choice: a smoking room or the last non-smoking room with a broken air conditioner. It's Texas... keep your a/c in working order. For that matter, just honor the reservation request for a non-smoking room. Unfortunately, it was 10pm, and it was too late to start a new hotel search. I got a ground floor room next to a loud freeway, so I couldn't even open the window. The room stayed around 85 degrees, tolerable, but mildly uncomfortable (luckily it wasn't the heat of summer). The check-in staff made no apologies for not having a non-smoking room available, and the check-out staff were equally ambivalent. If you're in the 78% of adults who don't smoke, spend the $20 more and stay at the nearby Hilton Garden Inn (100% non-smoking).

    « BestWesternRR_GM, Manager at BEST WESTERN Executive Inn, responded to this review »
    Dear keithaotearoa, Thank you for taking time out to review the Best Western in Round Rock. I want to apologize for the A/C being out in your room. We rarely have an issue like this and I am disappointed it happened on your stay with us. We do have new air conditioners in most of our rooms and we should have the rest replaced in the up coming weeks. We invite you to come stay with us the next time you are in town to show you this is not the norm for our hotel. Safe travels, and we hope to see you again.

    4
    « Nice for the money »

    Nice hotel. Good full breakfast. Very nice staff. Front desk clerk was very helpful at check in getting us a downstairs room for my elderly mother in law. Location right on the interstate was handy and the buffet restaurant with easy access a block down from the hotel was a good meal for lunch or dinner.

    3
    « Average to Average Good »

    A basic Best Western. The room was very clean - good towels, and comfortable bed. You can park right outside the door of the room - easy load/unload. They provide a free USA Today. I didn't have time to check the breakfast - only stayed one night. The staff at check in was not very professional - mainly in attitude. There is no gift (water or snack) for rewards customers - they automatically add bonus points to your account instead. The free Wi-Fi was average and hard to log on.

    5
    « Wonderful People »

    My mother and I were in the areas for family. We were in another hotel and were having trouble. We came here to check it out and found a wonderful place and people. They worked with our needa and were geniune in there concerns and help. Would most definitely stay here again.

    5
    « "Thank you" »

    During company trips we stay at the executive inn. Nice, clean rooms with great air conditioning. It's next door to the ymca and they have a decent pool! Our staff member was very helpful and actually helped match competitors prices to accommodate us! Thanks Ana Lopez! Couldn't have asked for a better stay!

    5
    « PLEASANT »

    We have stayed here before and it was pleasant as well. The staff was great! They were very respectful and helpful. The rooms were nice and the AC worked great. Overall, I would stay there again. I would recommend staying here.

 

Venir à l'hôtel ...

Toutes les directions


Depuis l'Interstate 35 en direction du nord. Prenez la sortie 254 (Old Settlers Blvd)Le Best Western Executive Inn se trouve sur la droite. L'hôtel se trouve à 26 kilomètres au nord du centre-ville d'Austin et à 10 kilomètres au sud du centre-ville de Georgetown.


Depuis : l'Interstate 35 en direction du sud. Prenez la sortie 253 (Sam Bass Road)Faites demi-tour au feuLe Best Western Executive Inn se trouve à 800 mètres après le feu sur la droite. L'hôtel se trouve à 26 kilomètres au nord du centre-ville d'Austin et à 10 kilomètres au sud du centre-ville de Georgetown.