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Destination
Rockford, Etats-UnisDate d'arrivée
27/09/2023Date de départ
28/09/2023Chambres 1
2 adultes, 0 enfant
Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !
Destination
Rockford, Etats-UnisDate d'arrivée
27/09/2023Date de départ
28/09/2023Chambres 1
2 adultes, 0 enfant
Sur la base de 26 avis Notre hôtel vous promet un séjour agréable, une chambre impeccable et de nombreux autres avantages. Nous accordons une grande importance aux commentaires des clients et sommes à l'écoute de leurs préoccupations. Tous les employés ont pour priorités de prendre soin des clients et de répondre à leurs besoins. Le client a toujours raison, et nous mettons en pratique ce dicton.Les clients bénéficient d’une multitude de prestations pendant leur séjour à l'hôtel. Pour n'en citer que quelques-unes, nous proposons l’accès Wi-Fi gratuit, une cafetière, un sèche-cheveux et des chaînes haute définition gratuites dans chaque chambre. Un petit déjeuner continental sera disponible pour tous les clients. Le sport est important pour certains de nos clients. Nous possédons un tapis roulant, un vélo d'appartement et un équipement de musculation dont ils pourront se servir pendant leur séjour.Le SureStay by Best Western Rockford East offre un bel emplacement près d’une multitude d’activités. Plusieurs musées sont parfaits à visiter seul ou avec toute la famille. Des parcs pour enfants et des espaces de loisirs extérieurs pour les clients qui souhaitent profiter du grand air se trouvent à proximité. Grâce aux restaurants autour de l'hôtel, les clients auront l'embarras du choix pendant tout leur séjour.Le plus important pour nous est que nos clients passent un séjour agréable. Nous ne voulons pas qu'un client quitte l'hôtel sans que nous ayons pu répondre à ses attentes. Aller toujours plus loin est notre priorité pour veiller à ce que chacun de nos clients profite d’un merveilleux séjour.
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"Excellent Property"
My husband and I rented a room and we rented another room for our truck driver. We were given ground floor rooms (as requested) next to each other on the same side of the property that they require semi trucks to park. Both rooms were very clean. The rooms had a mini fridge and microwave. They also provided in room coffee, an iron and ironing board, blow dryer and an alarm clock. They also had working telephones! The flat screen TVs were large and their cable system offered a wide variety of programming. The lady at check in was very friendly and told me to be sure and contact her if there was anything at all I needed during our stay. The lady at check out was also very friendly and inquired about our stay and asked if there was anything that didn't meet our expectations. There wasn't. We were very pleased with our stay at this hotel and would definitely recommend and stay there again if in the area.
Guest Relations Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi bormannfarmservice, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.
"Great Weekend stay"
I booked this hotel for a weekend stay. Aside from my GPS getting me lost.. I made my way back :) My check-in went well and my room was very spacious and all nearby amenities were within a 5 minute drive even a 930p Walmart run. My room was very clean no bugs and the ac worked great. Gotta admit this SureStay is best BW I've been to in a while.
Guest Relations Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi Lisa T, We are all thrilled to learn that you enjoyed such a pleasant experience with us! Thank you for your kind comments and 5 star rating! It is great to hear how you have loved our comfortable rooms and our location was ideal for you. It is our pleasure to have you as our guest, and we hope to see you again when your travels bring you back to the area!
"Run away!!"
Just run away . Checked in late and did not feel safe here. Very dated, couldn't use the coffee maker due to it not being clean, scratched/ worn furniture. AC blew cold air in my face all night. Hell
General Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi Amy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks
"Clean and great value"
The bed was really comfortable. Housekeeping excellent. Very clean. Hotel is recently updated. Continental breakfast good. We are so grateful for a comfortable place to stay after a long day's drive. We appreciated the doors to outside so we could park right outside our room. It was well lit and felt safe.
Guest Relations Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi 902mbk, I'm pleased to learn that you enjoyed your stay! Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We are very proud of our team and the passion they have for delivering exceptional service to make all of our guests comfortable. We are happy to hear that you enjoyed our breakfast as well! We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!
"Clean and comfy"
Our stay at the Surestay BW in Rockford was a positive experience in every way. The rooms were clean, staff friendly and helpful, the breakfast had a nice variety and also very clean and tidy lobby area. This BW is in a great location to restaurants, casino, Rock Cut State Park and not too far from downtown and beautiful gardens
Guest Relations Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi gsbonnie777, Your five-star review means a lot to us! Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We are very proud of our team and the passion they have for delivering exceptional service to make all of our guests comfortable. We are happy to hear that you enjoyed our breakfast as well! We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!
"Wouldn't stay here again."
At the end of a long day we decided to stay at this hotel because we had a Best Western Points card. The rooms listed on any site are not the price we paid at the front desk. A king room was $159 plus taxes. The hotel front staff seemed to be just going through the motions, not unfriendly but not friendly either. When we asked if there was any discount because of the Best Western card we were told no. The hotel could be a lot cleaner, carpeting in hall needs vacuuming. The elevator could have used a good clean as well. The bed was comfortable. There is coffee in the lobby. We also chose this hotel because it included breakfast, but it didn't start serving until 7:00. I feel that is late for people who want to get up early and travel before it gets too hot. I have pictures of what the bathroom was like. Would I stay here again, no I would not. Going to one of the bargain basement hotels would have provided the same and I would have paid less.
Guest Relations Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi joymA5847SO, We are so sorry to hear about the difficulties that you experienced during your recent stay with us. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. Please accept our sincerest apologies for the housekeeping issues or amenities that did not live up to your expectations. Your review is important to us as it helps us to identify problems and take corrective measures. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
"Price is super affordable"
Room was clean. Property was nice and quiet. Staff was excellent. Nothing fancy but it's cozy and clean. We have stayed at this place quite a few times because it's close to my family and affordable. Free coffee in the lobby 24/7 free breakfast. Can't beat it for the price.
Guest Relations Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi msericamarie01, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, staff hospitality and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area.
"Good Value"
Recently updated hotel, so the rooms are nicer than you would expect. The free breakfast is very basic. The nearby highway is very noisy. There is an elevator to the second floor. I would recommend this hotel, for a brief stopover.
Guest Relations Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi Xenabird, We would like to thank you for your review and for noticing the recent updates that we have made to our hotel. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. It is great to hear that you enjoyed the value as well, and we are looking forward to your next visit to the area.
"Unknown best hotel ..no frils"
Best room beautiful bed very safe doors... magnificent employees 55 inch 4 k tv -very close to dining and Rockford Casino .. Starbucks.. Holiday in hotel and Rockford -Ohare bus station.... best of all breakfast inclusive..coffee available all the time
General Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi, We are so pleased to see that you enjoyed your stay at our hotel. Next time you visit Rockford, we'd love to have you stay with us again! Thanks for choosing our Hotel. We are really Thank you.
"Very clean and comfortable!"
Great service and rooms at a reasonable price.. Location is ideal for Rockford visit. Recommending to other members of my family who will be visiting the area during the next two weeks. Beds are very comfortable.
General Manager, General Manager at SureStay By Best Western Rockford East, responded to this review
Hi Askia, A big thank you for leaving your five-star rating of our hotel. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!
"Worst Experience Ever"
Do not stay here. When I opened the door, it fell off the hinge and would not close again. The room wreaked of smoke. There was a blood colored stain on the lamp, hair in the sink, and a Panda Express bag on the wall where a smoke detector should be. The comforter was wrinkled like someone else had slept in the bed. I switched rooms and there was vomit on the bathroom floor. I booked the hotel through hotels.com and they would not refund me. Truly awful experience. The staff members were kind, but unable to help. I had a receipt emailed to me afterwards with the wrong amount and wrong credit card information on it.
Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi diane5622023, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, and maintenance issues. We promise to deliver and match your expectations in the future.
"Leisure time"
Wonderful friendly staff and just so helpful . I would most definitely recommend this place to my friends and family and will for sure be coming back here .Excellent environment to get done what needs to be done .
Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi anibalc474, Thank you for sharing this five-star review of our hospitality and service. At all times we will provide an efficient, friendly and helpful service to all our customers, and we are very pleased to hear of our success in this ambition. We will happily share your comments with our staff and we look forward to seeing you soon!
"An excellent stay…"
This hotel is a top tier hotel in terms of overall value for the buck. The hotel and room were clean, very friendly staff, and very good breakfast. But the most important thing that impressed me the most about this hotel was their customer service. They accommodated my request without any question or attitude and professionally handled it. For me, that's a huge plus!
Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi ikusko73, Happy Holidays! Thank you for sharing this five-star review of our hospitality and breakfast service. It is lovely to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We will forward your review of our hospitable and helpful staff to the management. We want you to feel at home, welcomed, and safe within a clean environment and we are glad that you indeed have experienced them all. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to give you another five-star experience!
"Very nice hotel"
We stopped here on the way home for the night and was very pleased. The hotel was clean and quiet and close to nearby shops and restaurants. Staff was friendly and helpful. Would recommend to friends and would stay here again. Thank you!
Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi amymallam, Thank you for sharing your perspective of our hotel's accommodations and services. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
"Great hotel"
This was a great hotel and the price was great too. With a clean room a decent breakfast and friendly staff, this is one of the better hotels I have stayed at in Rockford and recommend it. Updated and remodeled too so it is the best value for your money.
Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi U888HTtrevorr, We are happy to learn that you enjoyed the value, breakfast, and thank you so much for your kind review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It was our privilege to do business with you, and it would be our pleasure to continue serving you. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!
"Cheap hotel"
Stayed there on our way out west. Check in was ok but not happy with bagged food instead of hot breakfast. Room was somewhat clean. It as very loud since the are walls thin. Bathroom is very small. Check out person rude. Just basic a cheap hotel.
Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi Nccyndi , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are sorry that the breakfast was not what you have expected but we are constantly reviewing customer feedback in order to make improvements for the future. We are sorry for any rudeness or insult that you encountered with our staff. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay.