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Codes Avantages


Rockford, Etats-Unis

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2  adultes0   enfant

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Codes Avantages

SureStay Hotel by Best Western Rockford East, Rockford

7712 Potawatomi Trail, 61107-5800, Rockford, Etats-Unis - Voir sur une carte
SureStay Hotel by Best Western Rockford East - Vue extérieure SureStay Hotel by Best Western Rockford East est idéalement situé dans le centre de Rockford. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Notre hôtel vous promet un séjour agréable, une chambre impeccable et de nombreux autres avantages. Nous accordons une grande importance aux commentaires des clients et sommes à l'écoute de leurs préoccupations. Tous les employés ont pour priorités de prendre soin des clients et de répondre à leurs besoins. Le client a toujours raison, et nous mettons en pratique ce dicton.Les clients bénéficient d’une multitude de prestations pendant leur séjour à l'hôtel. Pour n'en citer que quelques-unes, nous proposons l’accès Wi-Fi gratuit, une cafetière, un sèche-cheveux et des chaînes haute définition gratuites dans chaque chambre. Un petit déjeuner continental sera disponible pour tous les clients. Le sport est important pour certains de nos clients. Nous possédons un tapis roulant, un vélo d'appartement et un équipement de musculation dont ils pourront se servir pendant leur séjour.Le SureStay Hotel by Best Western Rockford East offre un bel emplacement près de nombreuses activités. Plusieurs musées sont parfaits à visiter seul ou avec toute la famille. Des parcs pour enfants et des espaces de loisirs extérieurs pour les clients qui souhaitent profiter du grand air se trouvent à proximité. Grâce aux restaurants autour de l'hôtel, les clients auront l'embarras du choix pendant tout leur séjour.Le plus important pour nous est que nos clients passent un séjour agréable. Nous ne voulons pas qu'un client quitte l'hôtel sans que nous ayons pu répondre à ses attentes. Aller toujours plus loin est notre priorité pour veiller à ce que chacun de nos clients profite d’un merveilleux séjour.


Hotel by Best Western Rockford East

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Centre de soin/de fitness
    Centre de soin/de fitness
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 6 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Worst Experience Ever"

diane5622023, Long Beach, California 30/01/2023

Do not stay here. When I opened the door, it fell off the hinge and would not close again. The room wreaked of smoke. There was a blood colored stain on the lamp, hair in the sink, and a Panda Express bag on the wall where a smoke detector should be. The comforter was wrinkled like someone else had slept in the bed. I switched rooms and there was vomit on the bathroom floor. I booked the hotel through and they would not refund me. Truly awful experience. The staff members were kind, but unable to help. I had a receipt emailed to me afterwards with the wrong amount and wrong credit card information on it.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi diane5622023, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, and maintenance issues. We promise to deliver and match your expectations in the future.

"Leisure time"

User 26/01/2023

Wonderful friendly staff and just so helpful . I would most definitely recommend this place to my friends and family and will for sure be coming back here .Excellent environment to get done what needs to be done .

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi anibalc474, Thank you for sharing this five-star review of our hospitality and service. At all times we will provide an efficient, friendly and helpful service to all our customers, and we are very pleased to hear of our success in this ambition. We will happily share your comments with our staff and we look forward to seeing you soon!

"An excellent stay…"

ikusko73, Minneapolis, Minnesota 27/12/2022

This hotel is a top tier hotel in terms of overall value for the buck. The hotel and room were clean, very friendly staff, and very good breakfast. But the most important thing that impressed me the most about this hotel was their customer service. They accommodated my request without any question or attitude and professionally handled it. For me, that's a huge plus!

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi ikusko73, Happy Holidays! Thank you for sharing this five-star review of our hospitality and breakfast service. It is lovely to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We will forward your review of our hospitable and helpful staff to the management. We want you to feel at home, welcomed, and safe within a clean environment and we are glad that you indeed have experienced them all. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to give you another five-star experience!

"Very nice hotel"

User 09/12/2022

We stopped here on the way home for the night and was very pleased. The hotel was clean and quiet and close to nearby shops and restaurants. Staff was friendly and helpful. Would recommend to friends and would stay here again. Thank you!

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi amymallam, Thank you for sharing your perspective of our hotel's accommodations and services. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"Great hotel"

User 26/11/2022

This was a great hotel and the price was great too. With a clean room a decent breakfast and friendly staff, this is one of the better hotels I have stayed at in Rockford and recommend it. Updated and remodeled too so it is the best value for your money.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi U888HTtrevorr, We are happy to learn that you enjoyed the value, breakfast, and thank you so much for your kind review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It was our privilege to do business with you, and it would be our pleasure to continue serving you. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!

"Cheap hotel"

ncccyndi1, Malvern, Ohio 07/09/2022

Stayed there on our way out west. Check in was ok but not happy with bagged food instead of hot breakfast. Room was somewhat clean. It as very loud since the are walls thin. Bathroom is very small. Check out person rude. Just basic a cheap hotel.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Rockford East, responded to this review
Hi Nccyndi , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are sorry that the breakfast was not what you have expected but we are constantly reviewing customer feedback in order to make improvements for the future. We are sorry for any rudeness or insult that you encountered with our staff. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.