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Best Western Rimstone Ridge Hotel, Rimbey

4.5/5  - basé sur 213 notations.
Box 1546 5501 50th Avenue, T0C 2J0, Rimbey, Canada - Voir l'itinéraire
Best Western Rimstone Ridge Hotel - Vue du lobby Best Western Rimstone Ridge Hotel est idéalement situé dans le centre de Rimbey. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Cet hôtel écologique offre petit déjeuner chaud gratuit, mini-réfrigérateur/four à micro-ondes dans la chambre et Wi-Fi gratuit. Nous sommes classés dans les 20 % de tête des hôtels Best Western d'Amérique du Nord pour notre expérience globale et notre service. Les hôtels de Rimbey sont connus pour les aventures en plein air passionnantes et les nombreuses attractions au cœur de la ville. La réputation des hôtels de Rimbey est excellente, mais le Best Western Rimstone Ridge Hotel dépassera toutes vos attentes. Ne manquez pas notre petit déjeuner chaud de luxe gratuit. Tous les matins, dégustez gaufres chaudes, œufs, bacon, pâtisseries, fruits, yaourt, céréales chaudes et froides, café 100 % Arabica et jus de fruit bien frais. Les autres hôtels de Rimbey, Alberta, ne font pas le poids face à la salle de conférence, la piscine, la piscine, le bain bouillonnant, le toboggan aquatique et les télévisions à écran plat que nous proposons. Cet hôtel de Rimbey est à quelques minutes à pied du centre-ville, où vous attendent de nombreuses aventures. Visitez le circuit de course du centre de l'Alberta, Allen B. Les services d'enchères d'Olson, le centre d'enchères de Rimbey ou le rodéo de Rimbey se trouvent à proximité pour une journée palpitante en famille. Le lac Sylvan, le lac Gull et le lac Pigeon sont proches, et offrent pêche sous la glace en hiver, motoneige et courses. La piste de ski de Medicine Lodge est à 15 minutes de l'hôtel. Le parc de Paskapoo, le musée international du semi-remorque et les terrains de football sont également des activités populaires. Nous accueillons fréquemment des touristes, mais les voyageurs d'affaires peuvent accéder aux entreprises agricoles, pétrolières et de production de gaz, et à l'hôpital local, et reviennent fréquemment. Notre hôtel accessible aux personnes à mobilité réduite de Rimbey est à 150 mètres d'un magasin de proximité et d'une station-service. Nous accueillons également le groupe de femmes local Aquasize. Motards et animaux sont les bienvenus, entièrement non fumeur, très confortable. Les animaux de compagnie sont acceptés depuis 2013. Ne partez donc pas sans votre fidèle compagnon. Nous sommes à quelques centaines de mètres des parcs, des terrains de baseball et de la maison historique Beatty. Cet hôtel de Rimbey est deux fois vainqueur du prix Best Western Chairman's, et accueille fréquemment des conférences.

Best Western

Rimstone Ridge Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
GreenLeader Platinum
 
Basé sur l'avis de 213 voyageurs
Note attribuée
Excellent
173
Très bon
31
Moyen
2
Médiocre
5
Horrible
2
CONSULTEZ LES AVIS POUR
En couple En couple
32
En famille En famille
86
Escapade entre amis Escapade entre amis
8
Professionnel Professionnel
63
Voyage solo Voyage solo
14
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Not worth the money stay else where"

1
24/09/2018

The rooms are run down bed was bad. Breakfast was worse we have had. Coffee was like coloured water. Worse best western we have stayed at by far. Poor rooms, poor rooms, breakfast sucks, bed and furniture out dated.

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Mr. Walker, I would like to extend our sincere apologies for not meeting your expectations. Our mission is to offer exceptional customer service and overall experience to all our guests. We are sorry that our pillow top mattresses and choice of furnishings did not please you. We will continue to improve on our complimentary deluxe hot continental breakfast as we recognise that it is the most important meal of the day. Your business is very important to us and we value your feedback. Thank you for taking the time to complete the survey. We look forward to have another opportunity to welcome you and your family to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 403 843 2999. Valerie-Ray St-Jean General Manager

"Very Pleasantly Surprised"

5
10/09/2018

Helping my son drive to Alaska with his large dog and spent our first night in Canada at this hotel. It is very new and very nice. The lady at the desk was very friendly with us as well as with the dog. She gave us good recommendations for dinner and places where we could walk the dog including a very nice walk right out back of the hotel. Lots of parking and although we did not need it, most parking spots had electrical outlets for engine-block heaters. Although we did not use it, they have an indoor swimming pool with a huge water slide.

"Pleasantly surprised"

5
10/09/2018

Nice clean rooms. Beds were very comfortable Decent size. Friendly staff. Easy check-in/ check out. Great continental breakfast provided. Lots of variety. Our room was on the back side of the hotel and very quiet.

"Unexpectedy Excellent!"

5
05/09/2018

We stayed three nights here while visiting our niece who lives nearby. Frankly, we weren't expecting too much for such a small and relatively isolated community as Rimbey, but we were pleasantly surprised! Parking was very convenient, the room was clean and spacious, the staff were friendly and helpful and the complimentary breakfast was quite adequate despite being pretty much standard "motel morning" fare. Although we didn't use them, the water facilities (pool, hot tub,slide) appeared to be very good. The motel is easy to find - it's right beside the main road on the right as you come up the hill heading into Rimbey from the west. Coming from the east, you'd have to pretty much drive right through town on the main drag to find it, but it's still clearly evident on the left just as you're heading out of town in that direction. . We will definitely stay here again during our next visit!

"Very nice , clean hotel"

5
27/08/2018

Decent size Clean rooms, great staff. Grandkids love the pool/waterslide and hot tub. Breakfast is the usual hotel breakfast fare ....pretty good selection to choose from ! We ordered and picked up pizza from Ogies on Main Street , reasonable price . Would differently recommend !

"Apology needed"

2
12/08/2018

My kids were at the pool and were told they could not be unsupervised. When my oldest told the staff he was 14, the staff member said “you are not 14, you have to leave”. My kids were very upset to not only be told to leave when they were having fun, but also that staff didn't believe them! I went to the front desk and spoke directly to the person and told her that yes, my son is very short, but he IS in fact 14. She replied “oh, ok”. I think an apology was the least she could have done to rectify this situation as this was supposed to be a fun and relaxing family weekend. Unfortunately, We did not feel that the staff cared whether we felt welcome or accommodated.

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Mrs. Pedersen The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We apologize that you did not feel welcome during your stay with us. Our policy is that any minor swimming in our pool must be accompanied by an individual 16 years and over. Being a hotel we unfortunately do not have a lifeguard on duty. Our guest servive agents do there best at keeping our guests best interest and safety a priority by insuring our swimmers are supervised. Your business is very important to us and we value your feedback. Thank you for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Sincerely, Valerie-Ray St-Jean General Manager

"Local in need"

5
04/08/2018

As a local I got a call from hospital that my daughter was being rushed to stolery, wife was going with. Rimbey Best western stored loaded work truck under security camera's so I could drive van to Edmonton to be with family. Thanks so much!

"Front desk staff not friendly "

1
03/08/2018

We call and booked a room. Then we cancel because it was cheaper online. Then when we got to the hotel the lady wanted to charge $171.31. She claim that the reservation was for only 2 people so we showed the online reservation for 3 for $147.99. So she agreed. Then today I checked my credit card statement and she charged $171.31 anyway. What an uneducated with no morals and/or principles person in the front desk. Not coming back

Valerie-Ray S, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Jesus R So very sorry for any confusion there may have been. All of our room rates are based on double occupancy, with an added charge of $10.00 for each additional adult after 2. If you have any further questions or wish to speak with me, please call any time and ask for Tamara. I would love to resolve your concern quickly, as you are a valued guest.

"Newer property"

4
28/07/2018

Enjoyed the size of our 2 queen bed room which we shared with family. One issue was the bed was so soft that my husband worried about falling off the edge of our bed. Also, pillows are either too high or too flat. Otherwise, we enjoyed the amenities. Breakfast met our needs. My husband enjoyed the waffles.

"awesome hotel awesome price"

5
12/07/2018

Loved this hotel! Room was super spacious, beds are the most comfortable we've slept in in any hotel. The free breakfast was great! The hotel is new and and the pool, hot tub area is awesome! Would definitely stay here again if and when in the area. The price was RIGHT!!

"Great Stay"

5
30/04/2018

Love this hotel. It is perfect. The beds were comfortable. Kids loved the pool. We each had our own bedroom in the suite which was very reasonable. The pool was warm and the hot tub hot just like it's supposed to be.

"Quiet hotel"

5
29/04/2018

This was a nice, quiet hotel to stay st. Rooms were Immaculate and staff friendly. The elevator was very slow, but I guess I could've taken the stairs. Breakfast were okay - lots of variety to choose from. The hot tub was nice, and a new walking trail starts just south of the hotel

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Spring is hear and the walking path has been enjoyed by many hoping you were able to have a nice stroll. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful week! Sincerely, Valerie-Ray St-Jean General Manager

"Great hotel"

5
22/04/2018

Clean, well kept rooms. The beds are comfortable and the staff is friendly and helpful. We always stay here when traveling to Rimby. They also are pet friendly which is important to us as we travel frequently with our dog.

"Hockey Team Stay"

5
28/03/2018

We stayed as a family when Rimbey hosted Provincials. I was very impressed with how clean everything was, the staff was constantly cleaning and tiding up. The rooms were top notch and the service was second to none! We would stay here again if we were to visit Rimbey again. Great Place!

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Yes it was definitely an active weekend. As a team we pulled together to ensure that every guest, they be a child or adult received and exceptional experience. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you and your family to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Best Regards, Valerie-Ray St-Jean General Manager

"Great Hotel"

5
10/03/2018

Nice, clean, spacious rooms. Beds were comfy with nice pillows. Hotel was quiet and has a ton of parking. Very nice pool and hot tub area. Kids had a blast with their friends at the pool. ! Good breakfast! Will be back.

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Lana, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful week! Sincerely, Valerie-Ray St-Jean General Manager

"Friendly and accommodating Staff, good hotel environment"

5
12/11/2017

I loved when you enter at the door and you greeted with a big smile , it makes your day much better . Hassle free when checking in, they knew exactly what to do, they even customized the WIFI password for your convenient. Entire hotel are kept clean. Food is great, as well as the service.

"Business Trip Comfort"

5
03/11/2017

Hotel staff were great. Well appointed rooms and a nice relaxed atmosphere. The rooms were clean and bed was super comfortable. The complimentary breakfast was hot and plentiful. I will be back on business again and will be staying at this hotel again.

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Regards, Valerie-Ray St-Jean General Manager

"Front Desk Genuinely Cares... Refreshing!"

5
27/10/2017

Front desk went out of their way to tell me grocery store closing time and offered to hold my bags so I could make it there before they closed. Great service. Only downside is kitchenette has only one hot plate, no dishwasher, and a smaller fridge.

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Traveler, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful week! Sincerely, Valerie-Ray St-Jean General Manager

"Great hotel"

5
04/10/2017

Stayed for a family wedding great service, clean rooms, friendly staff and a beautiful hotel, great experience overall! I would definitely recommend Best Western Rimstone Ridge to anyone needing to stay in Rimbey

"Great place to stay"

5
03/10/2017

This is a well run, clean place. Staff is so friendly and fantastic! Free wi-fi works great. Continental breakfast choices were fabulous! (Real scrambled eggs, bacon, make your own waffle, bread and cereal choices) Hot tub was clean and relaxing.

"topnotch"

4
23/09/2017

very comfortable, clean room; friendly caring staff. convenient location. enjoyed our stay and would gladly repeat in the future. we plan to be back next summer and may make this a regular stop every year or two Definitely worth a repeat trip

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. We look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful day! Sincerely, Valerie-Ray St-Jean General Manager

"Fabulous in Rimbey"

5
18/09/2017

Always stay at Rimstone Ridge when I need to stay in the area. Love the staff ~ love the serene feeling I get when I enter the room and relax for the evening. The variety of hot and cold breakfast choices is great and always filling.

"Poor cleanliness"

2
11/09/2017

After checking in , we noticed a spot of blood on toilet seat lid. Last stay there was left over coffee grounds left in coffee machine. After the first full day there ( out from 9 am until 8 pm) we arrived back to an unclean room. Nothing has been done! No fresh towels, no bed made etc. After calling night manager to bring to her attention she offered to " move us to a different room". As if we would pack up all of our stuff! She said once the cleaning girl checks in the morning, if you are still in the room they DO NOT come back the rest of the day to clean it! This is ridiculous as you pay for this service. In all honesty we usually don't bother having the room cleaned but generally just get fresh towels. We did however this time want the room cleaned, and it didn't happen!!

BestWesternHotels, Corporate at Best Western Rimstone Ridge Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"My second 4 night visit."

4
06/09/2017

This was my second visit here to this property. I am sad to say the GREAT restaurant that WAS here inside the hotel is closed. So now you have to choose from whats in town and so far 3 strike outs for me. This hotel is easy access, very clean, top rate staff, comfortable beds and pillows, good breakfast and quiet... Other than noisy plywood floors bit why i stay on top. I do wonder why i pay the same price here that I pay in Edmonton BW Plus and BW Plus in Red Deer... I would stay longer here bit the plus hotels give me a better rate... i guess competition in the city... haha BW Here in Rimbey has NO competition... cause i sire am NOT staying at the other choices. Oh yeah about forgot... when you go in the lobby turn around and look up.... Always decorated for the season. Love it. I will say this IS my stay whime around the Rimbey area. Also visited the international Truck Museum there and attended church at a GREAT little place called New Life Fellowship there in downtown. I will be back and hope the restaurant is reopen...hint hint.

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Thank you John for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. We understand your disappointment in regards to the restaurant closure. The Rimstone Dinning and Lounge has been missed by many. Do to the downturn in the economy they had no other choice but to close. We are hopeful we will have a dinning option to offer our guests again in the future. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful weekend! Sincerely, Valerie-Ray St-Jean General Manager

"Very Nice and Clean"

4
04/09/2017

The only issue we had was the couch is not a pull out couch but the hotel has cots and had One brought into the room immediately when brought to their attention. We didn't notice it until we arrived back at our hotel late and they were quick to help out!

"Gem in the Prairies"

5
04/09/2017

Had a family weekend at the lake and needed extra beds so the elders (63-72) decided to stay at a hotel. Heard about Best Western at Rimby, AB. What a gem. We will definitely stay there again. Didn't expect such a well known chain hotel in such a small town. Nothing small town about this experience other than the friendly, caring, and welcoming service.

"Great place to stay "

5
08/08/2017

The room was clean and very nice .the staff was very friendly and professional .I will go back for sure the breakfast was very good and the staff friendly and helpful. .after a busy day it was nice to get to hotel to quiet clean room

AnulM, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Glenda W, Thank you so much for taking the time to tell us about your stay. I am so glad to hear that you had such a pleasant time with us. We look forward to another opportunity to welcome you to our hotel. Your nice quiet room and our warm smiles will be waiting for you! Sincerely, Anul Manandhar Asst. General Manager

"Clean large room"

5
06/08/2017

Nice large clean room. Even with lots of families filling the motel for a baseball tournament, the room was quiet. The hot breakfast was ok, with a different meat each morning. Breakfast got quite busy after 8:00 so we were glad we ate early.

AnulM, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Ancientjim, Thank you for posting this beautiful review about us. I am so glad you had a quiet stay even during a busy weekend and were able to beat the rush during breakfast. We will be waiting to hear from you for your next reservation! Best regards, Anul Manandhar Asst. General Manager

"OUSTANDING!"

5
30/07/2017

Stayed for a week and although it was 40 km from my destination of Winfield, AB and could not have been more pleased and found the daily drive more than worth it. The room was immaculate and inviting and maintained that way thorough our stay. The staff were all extremely friendly and helpful. The continental breakfast included was superb and more than what we had expected. Will be back.

AnulM, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Fred R, Thank you so much for such a wonderful review about us. You have just made our day. We strive to deliver our best to our valued guests every day and reviews such as yours inspire us to do even better! I have posted your comments on our staff bulletin board so we can read it every day. Thank you for choosing to make us your home in Rimbey. We cannot wait to welcome you back! Sincerely, Anul Manandhar Asst. General Manager

"Great hotel"

5
07/07/2017

Awesome staff great breakfast clean rooms. I have stayed there lots over the last 2 years and you couldn't ask for better staff. They are great people, rooms are comfortable, breakfast is great. I will be back for many stays.

AnulM, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Scokelkj, We are so glad to be your home in Rimbey. Thank you so much for such a heartwarming review about us. We cannot wait to see you again! Best regards, Anul Manandhar Asst. General Manager

"Excellent; clean, and wonderful hospitality!"

5
01/07/2017

We stayed two nights at the Best Western Rimstone Ridge Hotel while attending a family function in the area. We were a party of two rooms. We were extremely warmly greeted by Anul at the Front Desk, and made to feel welcomed and appreciated immediately. Any staff we met greeted us the same, and we also had the pleasure of meeting the General Manager Val. This is an extremely well run, clean hotel - a credit to the Best Western family. All amenities you'd need including a great breakfast, pool with water slide (super fun!) hot tub and gym. Both our rooms were spotless. We fully intend to stay there again the next time we are in the Rimbey area.

AnulM, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you for such a fantastic review; we really appreciate you taking the time to tell us about your stay. It is great to know that you felt so well taken care of by us. We indeed have amenities to cater to business travelers and vacationing families, but what truly sets us apart is our stellar team of hospitality superstars! Thank you again! Your recommendation means a lot to us. We look forward to another opportunity to welcome you and your family to Rimbey. Sincerely, Anul Manandhar Asst. General Manager

"Dependable Service and accomodations"

5
12/06/2017

We love the Best Western and trust this hotel for cleanliness and great service. We constantly recommend Best Western to all our friends as THE PLACE to stay. The staff are most helpful and provide excellent atmosphere

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 403 843 2999. Kind regards, Valerie-Ray St-Jean General Manager

"Incredible Staff and Hotel"

5
07/06/2017

Excellent hotel and staff went above and beyond. I've never been treated so great. Everyone was friendly and always asking if everything was ok and if there was anything they could do to help. Room was very nice, comfy beds and great amenities. Would definitely come back because we were treated so well. I think the front desk lady was Laiza! Sweetest hotel employee I've met! Thanks for a great weekend Best Western!

AnulM, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you for your kind remarks regarding your recent stay at Best Western Rimstone Ridge Hotel. I am thrilled to hear that you had such a memorable time with us, especially due to the wonderful service provided by our hospitality superstar Lauriz! She was very happy to hear that you felt so well taken care of during your stay. We look forward to another opportunity to welcome you to our hotel. Sincerely, Anul Manandhar Asst. General Manager

"A quick trip to Rimbey Alberta"

5
05/06/2017

The room was excellent, clean and quiet. We would have stayed longer but the weather driving out to Alberta was terrible. The staff at the front counter where very friendly and helpful, This was not our first visit and will not be our last.

AnulM, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Mr. Richard R, Thank you for making us your preferred hotel in Rimbey. I am so glad to hear that you had a pleasant time with us despite the weather. We had some rain this past week too but it looks like the days ahead are sunny and bright. We truly appreciate your taking the time to post this review about us. Thank you again, and we look forward to your next stay with us, hopefully a longer one. Sincerely, Anul Manandhar Asst. General Manager

"Great Hospitality!!"

5
05/06/2017

We will recommend your hotel to all our friends. Many thanks. Thanks for the early check-in, the playpen for my granddaughter, the very comfortable king sized beds, the amazing pool, hot-tub and waterslide, good reception for wifi, and so peaceful. Breakfast smorg covered all our families needs. Best of all the staff were very friendly and supportive. Thanks Stan Cummings!!

AnulM, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Beauchampc2017, Thank you for recommending us and for highlighting so many positive elements of your stay with us. Guest comfort is at the heart of our operations and we strive to provide the best in service and amenities to our valued guests everyday. It is truly a delight when it shows in guest comments such as yours. Stan is very happy to see your wonderful review and says thank you! We hope to see you and your family again soon. Anul Manandhar Asst. General Manager

"Best Western Rimbey Alberta Accomo"

5
05/06/2017

Excellent hotel. Have stayed many times, as my elderly mother lives in Rimbey, and I always choose this hotel over the Super 8 in the area - as there is a hot breakfast (adequate) provided versus an A&W at the Super 8. Other hotels/motels in area lower quality. Staff at the Best Western has always been incredibly helpful and accommodating. Great beds and pillows, including flat pillow options. Rooms always very clean. Nice to see that they provide 4 good quality mugs, real water glasses at this location vs paper & plastic I've seen at others. Location on outer edge of this small town is away from any main street hotels, so it's quiet and safe. Highly recommended.

AnulM, Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear SharonJ, Thank you so much for taking the time to post such a detailed review about us highlighting so many positive elements. We are so glad to be your "home" in Rimbey. We know how important the first meal of the day is, so we make sure there is something for everyone in our full hot breakfast. As a Green Key certified hotel it has been our priority to be eco-friendly and eliminate one-time use plastic as much as possible. I am thrilled to hear that you enjoyed our clean rooms with superior amenities. But what sets us truly apart is, as you mentioned, our incredibly helpful and accommodating team! Thank you again for your kind words. We cannot wait to welcome you back to our hotel. Sincerely, Anul Manandhar Asst. General Manager

"Very friendly staff and great property!"

5
26/04/2017

The rooms were very large and clean. My son accidental broke a lamp in one of the rooms and they were fast to respond and very kind about the matter. The breakfast room was clean and tidy and the pool with slide was a big plus! Our kids were able to burn all there energy there and have a good night sleep on a comfy bed. Will recommend this to all families! Thank you and great work!

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you and your family to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful day! Sincerely, Valerie-Ray St-Jean General Manager

"Great place"

5
07/04/2017

Great hotel very nice staff and very accomadating to guys who are working in the area in the oilfield starting breakfast early to accommodate for us and giving us rooms on floors that weren't so busy for night shift workers

"Excellent Hotel, great staff"

5
03/04/2017

Great facilities, large rooms, fantastic water slide and pool with clean change rooms and bathrooms. Staff at this hotel brought me back to better times when service was a priority. They went above and beyond on several occasions to ensure our large group were accommodated and happy. Highly recommend this hotel.

"Great Service"

5
03/04/2017

While this hotel looks great both inside and out, it is the people that made the difference for our stay. In particular, Anul went out of his way to ensure that our hockey team had everything we needed to make the experience memorable and fun for our players and families. This guy always had a smile on his face and was a pleasure to deal with - definitely made our trip a success!

"A Best Western Off the Beaten Path"

5
20/03/2017

Rimbey is located off of the beaten path. It was great finding a Best Western Hotel there. The facility was clean on the outside as well as the inside. The staff was friendly and attentive. Our room was large, clean and furnished appropriately. The price was good for the value received.

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Guest Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. We look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a fabulous day! Sincerely, Valerie-Ray St-Jean General Manager

"Great accomodation"

4
21/02/2017

Hotel was new and well kept, the room was clean and had a comfortable king size bed, staff was friendly and accommodating, it was location was only 5 minutes from my business meeting, there was a great selection of complementary breakfast options.

Valerie-Ray S, General Manager at Best Western Rimstone Ridge Hotel, responded to this review
Dear Bruce, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward for another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful weekend! Sincerely, Valerie-Ray St-Jean General Manager

"Business Trip"

4
20/10/2016

I have stayed at this property in the past and would recommend it to any business or pleasure traveller. Have found the staff to be very friendly and courteous. Rooms are quite spacious and the parking stalls larger than what is normally found at hotels. Breakfast is what is usually found in todays travels - some hot items and the usual, toast, coffee, muffins, juice etc.

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Larry, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. I will share the lovely comments with the team. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. We look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a fabulous day! Valerie-Ray St-Jean General Manager

"Pleasant time in Ribey,Alberta at The Best Western Hotel"

4
19/09/2016

The staff were very helpful and pleasant to deal with.The foyer was very warm and inviting. A great help in finding directions as in a different route home which we found almost as beautiful as going thru The Parkway. Susan was so friendly and very knowledgeable, we believe a big asset in representing your hotel chain.

"Friendly service"

4
19/09/2016

The people who work the front desk and breakfast area are fantastic! They are available, polite, responsive and everything was very convenient. Breakfast was good and area and rooms were clean and comfortable. Enjoyed our stay.

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. I will be sure to share your kind words with our team. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful day! Sincerely, Valerie-Ray St-Jean General Manager

"A trip back in time"

4
03/09/2016

We stayed at the Rimstone Best Western Hotel. We booked our room with Susan. We used our air miles and it was a bit complex because we needed a handicapped accessible room. Susan was a big part in making this experience a pleasant one as the process was a bit tricky in how to transfer a regular room through air miles to a handicapped one. Through the patience and friendly voice on the other end of the phone we were able to successfully book the room. Susan went the extra mile to make our room booking a pleasant experience! We appreciated her efficiency and expertise. Once upon arrival the other front staff were warm and friendly. The were very accommodating. They helped were there was a need. PPS the housekeeping staff were friendly and accommodating as well. One thing the Rimstone offers is a breakfast nook. This is a cozy area where one can have a hearty breakfast. The tables were just the right size for my husband to roll up in the wheelchair. It offered a variety of food choices from hot steaming waffles to eggs, toast, ham, sausages, cold cereals, to yogurt, coffee, juice, tea etc. Usually my husband waits back in the room to have his breakfast, but with this nook he was able to eat with along with me with ease. That was certainly a plus to have me with him for breakfast. :) Hats off to the cooks who worked tirelessly the mornings we were there! Also, throughout the day different items are offered. The handicapped accessible room was nice to enter as it had a nice tile floor to roll in with ease. The area by the bed had a nice wide birth by the bed for one to maneuver with their wheel chair. (although the carpet was a bit hard to maneuver on) Low berber carpet would be helpful. The bathroom was spacious and had lots of room for a wheelchair to move about with ease. The fridge was at a level that one could access if in a wheelchair. Also, the hotel offers many other amenities. A nice water slide for the kids and a hot tub for one to soak their weary bones in. There a place where you can work out too as well. Another feature is that the town is just a 4 to 5 blocks away from the hotel. You can either jump in your car or walk. The town takes you back in time, breath in the fresh county as you investigate the little shops and stores. Make sure you get some old fashioned ice-cream and have cash on you as the little places only accept cash. ? We will be back! :)

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Carolyn, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. Susan always goes above and beyond to ensure that our guests are well taken care of. I will be sure to share your review with our team. We look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a fabulous day! Sincerely, Valerie-Ray St-jean General Manager Best Western Rimstone Ridge Hotel

"Excellent"

5
24/08/2016

Our stay was excellent. The service is above average. And the personel are friendly and helpful. The contineltal breakfast tastes awesome, even our kids like it! The hotel and rooms are clean. I'd tell anyone to stay there. And I'll stay again with me family. Awesome job Anul!

"Excellent weekend experience!"

5
23/08/2016

The manager went beyond his call of duty to accommodate our families during the weekend wedding. The rooms were clean and the breakfast team did their best when we invaded them Saturday and Sunday mornings. Keep it up!!

"First stay in Rimbey "

4
22/08/2016

We were in town for a family reunion and chose Best Western because of their pet friendly policy. We had a lovely stay, the staff were incredibly friendly and provided us with treats and baggies for the pup. The room was quiet, considering we were located on the main floor and close to the restaurant and lobby, which was appreciated. The bed was comfortable and the room was clean and cozy. Our stay was brief but it was comfortable and pleasant. We will stay again next time we are in Rimbey.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Erinen, Thank you so much for taking the time to tell us about your stay with us. I am so glad you found everything to your liking and had a pleasant stay. And yes, we treat our furry friends equally well too! So please bring her along when you are back to enjoy hopefully a longer visit. Thank you again for the fantastic review about us. Sincerely, Anul Manandhar

"Amazing service for money"

5
22/08/2016

The staff was extremely helpful and courteous. The restaurant was very accommodating, excellent food and staff and the food was reasonable cost. For a small town hotel I was most impressed. I would highly recommend this location!!!

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Kindredcrystal, This is all so wonderful to hear. Thank you for sharing your positive experience and recommending us to fellow travelers on Tripadvisor. I will be sure to pass on your kind words to our team; I know they will be delighted to read your comments. We will be waiting for your next visit. Sincerely, Anul Manandhar

"So so but could use attention to detail"

3
16/08/2016

I stayed a few weeks ago with my business partner and found this hotel to be average. The price is actually a bit high for the quality of stay I experienced. The front desk staff placed the small number of guests all next door to each other (kids included) when i asked for a 'no neighbor - quiet' room please. Also, when i inquired about service, it was very slow or didn't show up at all. The room supplies were skimpy at best as if they are budgeting their way along. The pool didnt seem clean or well maintained either. Unfortunate as the Best Western brand usually doesn't disappoint.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Surfshark, Thank you for taking the time to tell us about your stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We take every guest request seriously and try to honor preferences for room locations without fail. We are known for the exceptional guest service we consistently deliver, but it is apparent in this case we fell short. I offer my apologies and may I also please ask that you reach out to me here at the hotel at your convenience as I would like to get the exact details of your stay. Although it is an isolated case, I must make sure that such breakdowns do not occur again. More often than not, we "wow" even seasoned travelers with our service and amenities. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anul Manandhar Asst. General Manager

"Top notch hotel, excellent staff."

5
10/08/2016

My wife and I stayed only one night but we were impressed! The room was top quality. The furnishings and linens etc. looked new and the carpets were very clean and totally unstained. I was also impressed by the helpfulness of the staff. Unfortunately I left a personal article in the room and didn't discover this until we had returned home. I phoned the hotel and between Anul and Valerie they located it and made sure it was returned to me. I highly recommend this hotel!

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Thank you very much for this awesome review! I am so glad we were able to impress you and your wife during your short stay with us. Thanks to our stellar housekeeping team, everything looks new and shining. And our warm and friendly service keeps our guests coming back. I look forward to another opportunity to welcome you to our hotel. Sincerely, Anul Manandhar

"Customer service isn't dead after all. :)"

5
09/08/2016

Customer service isn't dead after all but we had to go all the way to Rimby, Alberta, Canada, to find it. My husband and I live in Ontario and had to go to Alberta for a family reunion and a wedding. We booked three days at the Best Western in Rimby and as soon as we saw the Hotel we knew we were going to enjoy our stay. The structure looked new and the Lobby was well care of and welcoming but what surprised us the most was the customer service we received from the two front desk young attendants, Anul and Kaitlyn. The smiles were genuine and their eagerness to please was touching, so much so that the next day I requested their names so i could write this review. The hotel itself was good. The rooms were impeccable, the bathrooms well stocked and clean, and the only thing for which i would make a negative comment were the soap dispensers in the bathroom and the soap itself. The dispensers were not the easiest to handle (although they seemed very modern) and the soap was very harsh on your skin. The food at the Hotel's restaurant was adequate but the service there as well more than made up for (too much water in the tuna salad). But all that was minor, really, because the customer service more than made up for it and we would definitely stay there again when we visit Rimby in the future. When it came time for us to leave for the airport, these two employees offer and did print our boarding passes. During our stay we also witness how hard they worked by watching them serve breakfast, helping in the kitchen, removing the trash from the premises, and doing a great job behind the desk. They offered everyone personal service and ensured people they were doing their best to accommodate them. Please make sure you acknowledge these two people (Kaitlyn and Anul) and reward them for their effort to make your guests feel welcome in your Hotel. Sincerely, Mrs. Maria Trautman

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Mrs. Trautman, I am extremely pleased to read your detailed review as it truly reflects the joy and passion we share in our teamwork everyday to deliver excellence in guest service. We strive to create happy and memorable stays for our guests, and heartwarming reviews like yours are a joy to receive and share! Thank you so so much. We value your honest feedback on areas where we can improve. I cannot wait for another opportunity to welcome you to our hotel for an even more amazing stay! Sincerely, Anul Manandhar Asst. General Manager

"Absolutley Wonderful"

5
09/08/2016

We had a very good time at Rimstone Ridge Hotel. The staff were courteous and helpful above what I what I would have expected. Also very friendly. Helping me and my kids out with breakfast and extra playpen. The kids had so much fun in the pool. I would definitely recommend this motel to anyone!

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Angelae, Thank you very much for taking the time to share your positive experience on Tripadvisor. I am so glad your family had an enjoyable time with us. I look forward to welcoming you again to our hotel. Sincerely, Anul Manandhar

"Great stay."

5
09/08/2016

Good clean hotel. Some of the friendliest staff out there. Tons on parking at this hotel, especially for trucks / trailers. They have a good breakfast as well with a real kitchen. Thanks for another good stay.

"Rimbey Gem"

5
09/08/2016

We stayed at this hotel on a spur of the moment. We were visiting at Gull Lake and the weather in Calgary was stormy so decided not to drive back. Spacious clean room with bar fridge and microwave. Bed mattress was a bit hard but that is a personal preference. Full breakfast included Belgium waffles, eggs, sausage, tater tots, toast, pastry, cereal, yogurt and fruit. Our daughter brought our 2 grandsons the next morning and we spent time at the pool, water slide and hot tub. This was a great area and we had it to ourselves. The pool is a bit small and might have felt crowded if there were a few more there, but a pleasant surprise for a small town hotel. All staff we encountered were very friendly. We were given a later check out as we wanted to spend time at the pool, but we could have checked out and spent even longer at the pool area.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear guest, I am so glad you found this "gem" in Rimbey and were pleasantly surprised. Thank you for your detailed review highlighting so many positive elements about our room, breakfast, amenities and service. I hope you will come back for another wonderful visit with your family soon. All of our rooms have pillow-top beds which provide an additional upholstery layer at the top of the mattress for plush comfort. We will keep the softest one for your next stay! Sincerely, Anul Manandhar

"Great location!"

5
06/08/2016

We stayed at this hotel in July for our sons wedding. It is very conveniently located close to the community centre. Our room was large, very clean and the bed was very comfortable. The staff were very kind and accommodating. Unfortunately, they were having problems with the elevator so they made sure our mom had a room on the main floor. They also hired strong, young fellas to take our bags down the stairs on check out since the elevator was out of commission. I wouldn't hesitate to stay here again. Thank you Rimstone for looking after our family and friends and making our wedding weekend perfect!

"BW Rimstone Rimbey"

5
06/08/2016

From the time we arrived until the time we left we were very well looked after. Staff was great, hotel quality is very good, and the restaurant was a home cooked experience. The pool and hot tub were nice after our ride on the motorcycles that day. We'll certainly stay again and recommend this to all travellers. Thanks.

"Our "Go To" Hotel in Rimbey"

5
04/08/2016

This is the only place we stay when in Rimbey. We love the location. It is perfect if you are attending a function at the community center. The hotel staff are always friendly. Rooms are always clean and they are so welcoming to our little dog :) My only complaint was the last time we stayed the restaurant and the breakfast were AWFUL. They were understaffed considering there was a wedding there. Most of us wanted to have a bit to eat before the reception and it took us 2 hours to get a wrap and we never even got our drinks. Our server was unbelievably rude and frazzled. The breakfast the next morning was not as good as we remembered in our previous stays. Overall though, this is a great place to stay :)

"Awesome !"

5
16/07/2016

None better ! I travel world wide and this motel is as clean and friendly as any place I've been. Top notch food and service in the restaurant. Large modern rooms with comfortable beds. The staff is excellent.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Mario B, Thank you so much for this awesome review. We are so happy to hear that we are ranked among the top hotels by a world traveler! Genuine care of our guests is at the heart of our operation and feedback like this is a true delight to receive and share with our team. Please let us know when your travels bring you to Rimbey next as we would love to have you stay with us again. Happy summer! Anul Manandhar General Manager

"Excellent stay but one disappointment"

4
11/07/2016

Almost everything about my stay was excellent - especially the bed. It was very comfortable. The hotel was quiet which I appreciated. All parts of the hotel I used including the room were clean and well presented. Staff were welcoming, helpful and pleasant. I liked the fact that the hotel had soap, shampoo, etc dispensers of a good quality rather than environmentally unfriendly little bottles so it was a disappointment that the hotel used styrofoam dishes for breakfast rather than biodegradable or compostable dishes. Otherwise, this was a quality experience

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Rennie K, Thank you for taking the time to share your experience with us. I am glad that you had an almost perfect stay. I really appreciate your honest feedback about the use of non-degradable dishes. While I sincerely apologize for this eco-unfriendly practice, I want to assure you that we have always used china and cutlery in our nine years of operation; it was the only time that we reluctantly used disposable dishes. We have already discussed with our supplier about 100% bio-degradable dishes and cutlery for the next time when we have to serve a full occupancy with limited breakfast attendants. I must say I am proud of having eco-conscious partners as you who keep us on our toes in our commitment to the environment. Please let us know when you plan to be back in Rimbey as we would like to thank you in person. Sincerely, Anul Manandhar General Manager

"Great place to stay"

5
07/07/2016

I like BW hotels and this one is no exception because they have never disappoint me. The rooms are always comfortable and clean, the breakfast options are great and the staff is always friendly and helpful. I know what I get and for a good price.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Virgini S, This is so awesome to hear! We love to know what our repeat guests think of us! Thank you for taking the time to share your experience with us and fellow travelers on Tripadvisor. We appreciate your loyalty to our brand and hope to see you back here again for another visit soon! Sincerely, Anul Manandhar General Manager

"Great place to stay in Rimbey, Alberta"

5
05/07/2016

We enjoyed this hotel very much. The General Manager, Anul, and his staff bent over backwards to accommodate any and every request. The hotel was clean, the room was looked after, the pool and hot tub area was excellent for families to play in. The pool temperature was perfect and the slide offered lots of fun for the whole family. It was nice and convenient to have breakfast at the hotel. We would recommend this hotel to anyone looking to stay in the beautiful Rimbey area.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear DonnaRJ, Genuine care of our guests is at the heart of our operation and to receive feedback like this is a joy to receive and to share with our team! Thank you so much for your kind words and such a beautiful description of our service and amenities! I am so glad you and your family had such fun time with us and cannot wait to welcome you back again! Sincerely, Anul Manandhar General Manager

"Our Awesome stay"

5
05/07/2016

We would like to acknowledge all the excellent staff for their friendliness, professionalism and great sense of humor which made this the best hotel stay we have ever had, and I turn 66 this month. Special recognition needs to go out to Anul, the most professional host for such a young man. I wish him great things in your industry.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Mr. and Mrs. McGregor, It was a real pleasure having you stay with us. We equally enjoyed your company! We are thrilled to be called your best hotel stay in 66 years! That is perhaps the most unique and graceful praise we have got. We will be waiting eagerly to welcome you back so we can thank you in person for your kinds words. Have a wonderful summer! Anul Manandhar General Manager

"Great job. Loved it their."

5
04/07/2016

I went to Rimby Alberta for my sons wedding. My stay here was very very very nice from the room to all the employees. They all did their best to make me feel like I was at home. Thanks guy. I'd stay their again without question.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Charlesburford7, I was extremely happy to read your comments "They all did their best to make me feel like I was at home" because that is a true reflection of what we strive for here at BEST WESTERN Rimstone Ridge Hotel! Please let us know when you plan to be back in Rimbey as we would love to have you stay with us again. Sincerely, Anul Manandhar General Manager

"Surprising stay"

5
02/07/2016

Just finished a quick trip through Banff National Park enroute to Edmonton. Was not able to book any hotels for a reasonable rate on July 1 in the park. Booked at this Best Western in the town of Rimbey. Was not expecting much but it looked like a new hotel online. It was. Staff was among the friendliest I have ever encountered. Room was great and very clean. In hotel restaurant is rated as the best place to eat in town but unfortunately for us it was closed for Canada Day. For an overnight stop anywheres near Red Deer or Rocky Mountain house I can totally recommend this place.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear EvilCanuck, I am so glad that you found us enroute and were pleasantly surprised! It is quite an honor for us to be called "among the friendliest ever encountered" by a seasoned traveler as you. Thank you! I am sorry you missed Rimstone Dining & Lounge this time; it is indeed very popular among hotel guests and locals alike. I hope you will enjoy the good food there when your travels bring you back to Rimbey. I wish you and your family a wonderful summer. Hope to see you again soon! Sincerely, Anul Manandhar General Manager

"A great experience."

5
23/06/2016

Had a super stay, great cheerful, accommodating service, comfortable beds, full hot fresh breakfast with lots of variety, very clean and modern hotel. Highly recommend. Nice front entrance flowers, all day restaurant serving a good variety of meals. Located In a neat, little town with all amenities.

"Best Western Rimbey"

5
15/06/2016

Lovely hotel, beautiful room, all amenities and very clean. Great breakfast. Staff was very friendly and competent. Hotel is within easy walking of everything in town, and the area around Rimbey is very scenic. This would be a perfect place to stay and travel out to events around the Red Deer area. Would definitely stay again!

"Great place"

5
13/06/2016

The nicest staff you could ever wish to meet ! Super clean rooms On site restaurant is excellent with equally as nice people working there . There's not much to do in the city but the people are all very friendly and helpful. If your going to Rimbey this is the place to stay.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Darrell, Thank you for your kind words about us and for recommending us as the Go-to place in Rimbey! We have a really nice hotel with modern rooms and amenities, but our most valuable asset is our amazing team. I am so glad that we are reason enough for you to come back. We hope to see you again soon! Sincerely, Anul Manandhar General Manager

"Amazing staff, Awesome rooms"

5
09/06/2016

I just spent a couple week here while I was working in the area... I have stayed here before, I must say every time I stay here the service gets better. The people who run this place and those who work here are some of the best... They make you feel totally comfortable, refer to everyone on a First name basis... A couple days I forgot to set a wake up call, they called me to ask if my schedule had changed or should they set my wake up call as before.... That doesn't happen anywhere anymore... It's called Attention To Detail, and this place has it in spades, Pool, Waterslide, gym, free breakfast, and a great little restaurant downstairs.... If you need a place to rest your head in or beer Rimbey this is the only place to stay

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear John, Thank you for sharing such a heartwarming review about us. You have highlighted exactly what we strive for everyday - This is your "home away from home" and we like to look after you as family! The care and comfort of our valued guests is always our number one priority. And of course, we cannot let you miss your wake up call! It is great to hear that you enjoyed your stay and felt so well taken care of by our amazing team. I cannot wait to welcome you back and thank you in person for this wonderful review! Sincerely, Anul Manandhar General Manager

"Exemplary place!!"

5
08/06/2016

As always, very accommodating and caring. Every staff has their own way of making you feel like you are at home away from home. the owner, Karen, even offered to get me something to eat from their kitchen after I checked in late and nothing in town was open. Everyone will go out of their way to talk with you and ensure everything is perfect. truly my home away from home.

"awesome"

5
05/06/2016

Nice clean hotel. Friendly and very helpful staff . Good selection for breakfast . The hotel dinning room is open lunch and supper . Wholesome home cooked food . I would recomend this hotel to anyone .

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Ian, It was a pleasure having you stay with us. It is always great to hear back from our long staying guests. We know how important the first meal is for a great start to your day, so our complimentary full breakfast is power packed with a wide selection. And our Rimstone Dining & Lounge serving scrumptious meals is certainly an attraction among hotel guests and local patrons alike. I am so glad you enjoyed your stay. Thank you for taking the time to recommend us on Tripadvisor. I look forward to another opportunity to welcome you back to our hotel. Sincerely, Anul Manandhar General Manager

"Clean, Quiet and Great Service"

4
03/06/2016

This Best Western is not the only choice in town but it was kitty corner to the hospital where we were visiting a family member for the week. We just walked across the road to get to the hospital. We asked for a room in a quiet area and got a great one on the top (3rd) floor at the back; noise definitely wasn't a problem. The rooms were modern, well maintained and clean; ours had a fridge & microwave, too, which we made good use of with groceries from a Co-op a few blocks away. It seems that the hotels in Rimbey are all suffering badly from Alberta's poor economy at this time - they're all pretty empty or even shut down. We got exceptional service from Anul and Valerie, who went the extra mile on several of our requests. The only thing I didn't care for was the machine-made coffee at the free breakfast (the usual North American hotel self-serve fare): I brought my own ground coffee and French press! For a small town, I found the room rate a bit on the upper side but I definitely would go back and pay the same rate because of the great room, service and the hotel's prximity to the hospital.

"Change of Pace"

5
26/05/2016

We decided for this trip to indulge ourselves and for the price differences, W-O-W!!! This was a real treat for the wife and I. The 'upgrade' was value for the buck. If your tired of the same old, same old, for a little increase, ENJOY YOURSELVES!!, and have a great visit to the Rimbey area.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Allan C, Thank you for choosing us for your get away. I am so glad we were able to W-O-W you. Yes, our Deluxe rooms and Suites are a real value for money. Please let us know when you plan on another visit. We hope to be eagerly welcoming you back again soon! Sincerely, Anul Manandhar General Manager

"Excellent Location, Great Rate & Outstanding Staff"

5
24/05/2016

The best thing about this hotel for me is its staff, they go out of their way for you and they are great with kids too. The free breakfast is awesome, with something for everyone young and old, hot and cold. The pool is great with it's own slide. There is a party room beside the pool so that you can make this a party event. The spacious hot tub is of course a favorite of everyone's especially after a playful swim.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Melanie B, Thank you very much for so perfectly describing our hotel, our team and our service commitment to all our valued guests, young and old! You are so right, the best thing about us is our staff! We pride ourselves in being the number one hotel in Rimbey with first-class rooms and amenities; but our most valuable asset that sets us truly apart is our amazing team that blends joy in hospitality. I am thrilled to know that you got to see the love we have for our job, in action, creating smiles everyday! I cannot wait to welcome you back and thank you in person for your wonderful review that will beautifully fill the imaginations of all our future guests who will read it. Sincerely, Anul Manandhar General Manager

"Great spot for families"

5
23/05/2016

Super nice staff, great pool, and the room was perfect for our family. Not a hotel you would expect from an industrial town like Rimbey. I would recommend this hotel to anyone travelling with family or for work.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Cherickson1, This is all so awesome to hear! We have an amazing team here, and our rooms, pool and amenities are first class. You are right, we are a hidden gem and many of our first time guests are pleasantly surprised. I am so glad you totally enjoyed your family trip in Rimbey. Thank you for your kind words. Looking forward to your next visit. Sincerely, Anul Manandhar General Manager

"Excellent choice"

5
19/05/2016

One of the best hotels I have ever stayed. Everything was great staff, room, restaurant, location ... Its really value for your money. Would definitely recommend this hotel. It is very well maintained and looks like a brand new property.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Mr. Muhammad Q, We are thrilled to be described as one of the best hotels you have ever stayed in! I am so glad you had a truly enjoyable stay. Your gracious comments will serve as an added inspiration for our team to consistently maintain the high standards that you have experienced during your stay with us. Our housekeeping team which has won us numerous prestigious hospitality awards consecutively over the years keeps our hotel always looking brand new! Thank you for your kind words and we will be looking forward to seeing you again. Sincerely, Anul Manandhar General Manager

"A very relaxing stay"

5
17/05/2016

I stayed at this hotel on a Saturday night. It was very quiet and relaxing. At check in the man at the desk was very friendly and accommodating. I have not had service like that in a long time. ( I wish I could remember his name to credit him !). He noticed that I had a cold and offered me tea and honey. He went and got me hot water, several types of tea and honey & offered to carry it all to my room for me. I was very thankful - such a kind gesture ! I appreciated it very much. My room had a king bed and was cozy and very clean. New decor as well. It was very quiet and I did not hear any noise at all which I usually do when staying in any hotel on a weekend. The free breakfast in the morning was very good, it had a nice selection of food items. Overall I really enjoyed my stay at the Rimbey Rimstone Ridge Hotel. I will definitely stay again if I am in the area ! Thanks to all the staff !

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Lucy1479, I am so delighted to read your heartwarming review as it truly reflects our core value of being a kind, caring and compassionate company. Since opening it has been our tradition to treat our guests like family and to provide the kind of experience we ourselves would like to receive. I am very happy you felt so well taken care of by our awesome team whose number one priority is the care and comfort of our guests. Thank you so much for taking the time to post this incredible review about us. While it speaks volumes to our future guests about us, it also inspires us to do even better. I cannot wait to welcome you back to our hotel. Warm regards, Anul Manandhar General Manager

"Best Western Rimstone Ridge Hotel, Rimbey Alberta Canada"

4
17/05/2016

Overall, We would rate the Best Western in Rimbey as a good property. The staff are very good. They are professional, courteous and provide excellent service. The location is well situated for access to the town of Rimbey as well as the surrounding area and has easy access to all main road junctions. We would recommend this hotel should your travel plans take you to the area.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Wesleyp412, Thank you for taking the time to share your positive experience and for recommending us to other fellow travelers. I am very glad that you have highlighted our team's professional and courteous service which many of our guests have grown so fond of. And yes, our convenient location makes it easy for our guests visiting Rimbey for various purposes. Please let us know when you are back in the area as we would love to have you stay with us again! Sincerely, Anul Manandhar General Manager

"Great"

4
17/05/2016

This hotel is lovely with free hot and cold breakfast buffet, perfect for families. They have a nice hot tub and pool with slide that kids love. Energy one is very helpful and accommodating. We will definately stay here again.

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Mrs. Gallagher, Thank you for taking the time to review us on Tripadvisor. It was a pleasure having you and your family stay with us. I am so happy to hear that you had a chance to enjoy all the awesome amenities we offer. Yes, the waterslide is a big hit among kids! Please let us know when you are back in town, as we'd love to have you stay with us again. Sincerely, Anul Manandhar General Manager

"Great place"

5
16/05/2016

You will enjoy this beautiful hotel .very friendly The hotel was very clean Very frienly,helpful 'had a great breakfast .this hotel is decorated so pretty .It was such home away from home hotel .Hats go out to everyone that works there .loved it Carole

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Hennigcb, I am so glad to hear that we are your "home away from home" in Rimbey. Thank you so much for your encouraging words. It is great to hear from our guests that we are providing the kind of service we strive for. We would very much love to have you stay with us again soon! Sincerely, Anul Manandhar General Manager

"Best Western Rimstone"

5
09/05/2016

Hotel was beautiful. Clean. Well maintained. The fellow at the front desk was extremely helpful, friendly, and answered any questions we had - he seemed to be helping out all over the place. Very hospitable. The room was bright and open and appealing to the eye. Had a good sleep on the king size bed!

AnulM, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Karli A, Thank you very much for sharing such a glowing review about us on Tripadvisor. I am so glad to hear that you were well taken care of and enjoyed a good night's sleep on our pillowtop bed! We as a team take great pride and joy in providing the best in service and amenities to our valued guests. Your kind comments will serve as an added inspiration for us to do even better. I look forward to another opportunity to welcome you again to our hotel. Sincerely, Anul Manandhar General Manager

"Always a charming stay"

5
02/05/2016

This hotel is my go to. All the staff are friendly, extremely attentive, and efficient. The location is nice, even if you have a large vehicle. The hotel offers great amenities. Lovely hotel that exemplifies the pride the staff have for the jobs.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Alicia W, I am extremely happy to read your comment "Lovely hotel that exemplifies the pride the staff have for the jobs" as this is a true reflection of what we strive for here at Best Western Rimstone Ridge! We are so glad to be your go to and cannot wait to welcome you back! Thank you for your gracious comments. Sincerely, Anul Manandhar Asst. General Manager

"Service above and beyond"

5
01/05/2016

Very friendly and helpful staff. Very clean modern rooms. Very good breakfast. Lots of parking. Very close to our business function. I would highly recommend this hotel to families, individuals and business people. Excellent exercise and pool area.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Andre N, Kindly accept my gratitude for the glowing review that you have shared in TripAdvisor with regards to your recent stay with us. It is through our valued guests' feedback that we are able to gauge the service that we are offering. I appreciate your kind efforts in acknowledging so many positive elements of your stay. We will be looking forward to another opportunity to welcome you back to our hotel. Sincerely, Anul Manandhar Asst. General Manager

"Best Westerb Rimbey Alberta"

5
27/04/2016

The staff were exceptionally welcoming. Room was comfortable and very clean. Breakfast was well prepared and generous. Parking was easy access and sufficient. Overall hotel (elevators, halls etc) all clean and well appointed.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Emmett G, Thank you so much for taking the time to share your review about us and for highlighting so many positive elements of your stay. We are so happy when our commitment to great service shows in guest compliments and reviews, and you just made my day! We look forward to another opportunity to welcome you to our hotel. Sincerely, Anul Manandhar Asst. General Manager

"Relaxation at end of day!"

4
24/04/2016

The room was large and clean. The bed was very comfortable!! I was a little disappointed as the pool and hot tub was closed for a couple of days while I was there, I had been looking forward to the hot tub! I did use the gym and the equipment was well taken care of. Enjoyed my stay and would stay again if in the area.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Barbara S, Thank you for taking the time to post your review about us. Please accept my apologies that our pool and hot-tub was closed for maintenance during your stay. We had an unforeseen technical problem. But I am glad that you did enjoy our fitness room and had an pleasant stay with us overall. We look forward to welcoming you again to our hotel. Sincerely, Anul Manandhar Asst. General Manager

"Excellent service"

5
22/04/2016

During my stay, the staff were incredibly friendly and helpful. For example, I wanted a snack at around 10pm. I asked Cherry at the front desk if there was a Tim Hortons in town. She said no there isn't, but she then asked if I would like her to grab a couple snacks from the kitchen. I said sure, so she returned with cereal, bread, jam, butter, a muffin, a Danish, and extra milk. She held the plate so I could get back into my room. I will stay here again when I am next in Rimbey.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear CamAndrew, Cherry was delighted to be mentioned in your wonderful review of our hotel. Thank you so much for taking the time. We at Best Western Rimstone Ridge like to go above and beyond to make sure that our valued guests feel completely at home. I am glad you felt so well taken care of during your stay. We will be waiting to welcome you again to our hotel! Sincerely, Anul Manandhar Asst. General Manager

"Many pleasant stays"

5
22/04/2016

Very caring and pleasant staff I am always welcomed with smiles they go out of their way to serve you. They treat you like you are family.It is my choice hotel in Rimbey. I planning on staying there many more nights this year

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Scokelkj, Thank you so much for making us your preferred hotel in Rimbey and for sharing your beautiful review on Tripadvisor. Since opening it has been our tradition to treat each other and our valued guests like family. We are so happy when our most regular guests feel the warmth here. We look forward to welcoming you again soon! Sincerely, Anul Manandhar Asst. General Manager

"Best Hotel!"

5
07/04/2016

My husband and I stayed at the Best Western for a week while we were visiting family. All of the staff were very helpful. The room had a nice view of the country side. It was exceptionally clean and comfortable. The bonus was to soak in the hot tub at the end of the day. The manager must be very proud of the team!

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Yes in deed we are very proud of our team and our property. We as a team are happy to see that it radiates through to our guests. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. We look forward to having the opportunity to welcome back you and your family to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 403 843 2999. Valerie-Ray St-Jean General Manager

"Rimbey Best Western Hotel"

5
05/04/2016

Excellent Hotel. Great staff, great amenities. Restaurant not open every evening. Great breakfast. Restful beds, great cable tv and internet was quite fast. Location was good as we were visiting family at the local hospital which is within easy walking distance.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Andrea B, Thank you so much for taking the time to review us on Tripadvisor. I am delighted to hear so many positive elements of your stay that you have highlighted here. Yes, we have many of our guests who are visiting family in the nearby hospital and care centre and find us very conveniently located. Our restaurant is open for lunch and supper every day of the week except on Sundays when it closes at 4pm. Hopefully not too far in the future we should be able to welcome our patrons on Sunday evenings too. I hope you are enjoying the beautiful weather as much as we are here. We look forward to welcoming you again soon. Sincerely, Anul Manandhar Asst. General Manager

"Excellent hotel, friendly and helpful service "

5
02/04/2016

I stay at hotels all over the world, and have to say, the Best Western in Rimbey was an excellent stay. Very clean and spacious rooms. Helpful, friendly and caring staff - Jessica was awesome from booking to breakfast service. Definitely recommend and would stay again!

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Brad M, Thank you very much for posting such a wonderful review about us. Jessica was so delighted to hear your compliment. We as a team strive to deliver our best when it comes to guest service, and are thrilled when it reflects in guest reviews from seasoned travelers such as you! We cannot wait to welcome you back to our hotel! Anul Manandhar Asst. General Manager

"Small town Gem"

4
31/03/2016

I was pleased to find such a modern, well kept hotel in the small community of Rimbey. Friendly efficient staff, all the usual amenities, and a great little restaurant,which transforms in to the breakfast room each morning. I would definitely recommend this hotel to others .

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Kathy, I am so glad that you found the "gem" in Rimbey! Thank you so much for commending us so beautifully. We cannot wait to welcome you back again. Have a wonderful weekend! Anul Manandhar Asst. Manager

"Loss one star for pillows"

4
27/03/2016

Clean, nice staff, quiet area Nothing but good things to say Please get flatter or softer pillows Will bring pillows from home next time:) Really there is nothing to complain about Good hotel!!! Modern room nice furniture nice bed away from home

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Heather M, Thank you very much for taking the time to post your review on Tripadvisor. I am so happy to read all good things about us! We truly appreciate your feedback regarding our pillows. We do have flatter pillows available upon request, and we will make sure they are in your room in your next stay with us! Have a beautiful sunny weekend! Anul Manandhar Asst. Manager

"Great Place to Stay"

5
27/03/2016

We have stayed here twice. Once with our grandchildren and once by ourselves. Both times have been excellent. Staff is amazing and everything is clean and comfortable. The breakfast is included and is sufficient. There are several options and lots of food and juice and coffee served by friendly staff.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear valued Guests, Thank you for making us your preferred hotel in Rimbey. I am so glad to hear your kind words. We truly appreciate your taking the time to share your experience on Tripadvisor. I hope you are enjoying the beautiful sunny days as we are here in Rimbey. We look forward to another opportunity to welcome you back to our hotel! Warm regards, Anul Manandhar Asst. General Manager

"Great hockey weekend!"

5
12/03/2016

Every experience from check-in to check out was terrific. The staff were welcoming, helpful and efficient. We especially appreciate the dedication Valerie has to her job. She seemed to always be working and had a smile on her face whether it was 7:30 in the morning or 7:30 at night. We were guests during hockey provincials and the hotel was filled with multiple pre-teens and their families and although things were most likely crazy at times, she maintained her professionalism and composure at all time. I admire her dedication to providing the guests with the best possible experience. The housekeeping staff were also very accommodating with our hockey schedule. The Rimstone Restaurant was excellent with a wide variety of food choices. Donovan and Donna were excellent hosts and the meals were delicious. We would definitely recommend this hotel and restaurant to anyone who finds themselves in the Rimbey area.

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments such as yours. Yes it was definitely an active weekend. As a team we pulled together to ensure that every guest, they be a child or adult received and exceptional experience. I will share the lovely comments with the team as well as Donna and Donavan from the Rimstone Dinning. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you and your family to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a fabulous day! Sincerely, Valerie-Ray St-Jean General Manager

"Love this hotel !"

5
29/02/2016

Very nice and clean hotel ! Staff (Marion) were awesome ! Room 326 has 2 queen beds, sofa , kitchenette and separate king bedroom, very spacious .....perfect for a family !!! Would most definitely stay again and we highly recommend this hotel !!!

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Turpin Family, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. We look forward to another opportunity to welcome your family to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful week! Valerie-Ray St-Jean General Manager

"I won't forget this great place."

5
25/02/2016

I was in town on business and needed to be at the venue for 8:30 without a real break till after 1:00pm. I spoke with Valerie about this and said that I thought I'd try to get back between sessions to check out about 10:30. Valerie said that she "wouldn't have" me rushing around when I had to focus on work. I wasn't able to get back to the room and check out until nearly 1:30. I've rarely been treated with that kind of respect and courtesy at a hotel. I won't forget that kindness, and I will tell every friend I have to stay here if they're in Rimbey. My room was perfect with a comfortable (!) arm chair in which to work. It also doesn't take a degree in rocket science to see that the fridges are set to off to conserve energy. All you have to do is open the door and turn the little knob. The only thing that wasn't flawless was that my wifi access timed out about midnight. As I was working away the next morning, it didn't matter. I knew I could have called down for a new code, but it wasn't necessary. I was beyond impressed with this hotel.

Valerie-Ray S, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Regards, Valerie-Ray St-Jean General Manager

"Warm, accommodating staff & environment"

5
19/02/2016

Pleasure to stay. Staff are friendly, efficient, and eager to assist. Nice quiet location, clean, and comfortable accommodations. Prompt check in and express check out, and great amenities. Have stayed in the past and quality, comfort, and staff are always great

Valerie-Ray S, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Alicia, The staff here at the Best Western Rimstone Ridge Hotel are pleased to hear that we have met your expectations. We strives as a team to deliver an exceptional experience to our guests. I would like to thank you for taking the time to review our hotel, it's helpful for fellow travelers to hear your experience before booking with us . We look forward to having you stay with us on your future stay in Rimbey. Regards, Valerie-Ray St-Jean General Manager

"Best Service Ever"

5
14/02/2016

They were so accommodating for our stay and the restaurant had the most amazing homemade food and we seem to always get a little something extra with our meal. The hotel is probably one of the cleanest , the room was great and clean Just and amazing experience overall. Thank you so very so much for making our stay amazing!!!!

"Is good good enough?"

2
12/02/2016

I normally do not write reviews... but this hotel had won many awards and I need to provide my feedback in the spirit of improvement. First the good. Very clean beds comfortable. Rooms are spacious and posh What needs to improve WiFi took 30 min of trouble shooting and multiple codes to work. Not good for a business traveler No acknowledgement of my best western status or if I qualify for the 25 dollar promotion or my bonus aeroplan and airmiles? Attention to detail lacking shampoo does not dispense no body soap that I could use when showering or no body lotion. The fridge is defaulted to off and I did not realize or was told and my food rotted costing me money Gym and pool. Exercise ball deflated clock doesn't work light guard missing pool was locked even though it should have been open Breakfast no kitchen staff on duty dirty plates lying around. No on the go grab bananas which are easy to eat. Barely anyone at the hotel. One manager seemed to be multi tasking. I asked for check out at front desk and instead woken up by express checkout by sliding a piece of paper under my door. I actually heard a knock If you want to be great you need to pay attention to the little things which were missing Feb 11 one night room 313

"Very Good!"

5
25/01/2016

Me and my boyfriend stayed here on our travels around Alberta, and I have to say it is one of the cleanest hotels I've ever been at! The lobby was very nice, the pool area was awesome and the people that worked there were very friendly! I would definitely recommend this place and I would definitely stay again!

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Kelsey, I would like to thank you for talking the time to review your stay at the Best Western Rimstone Ridge Hotel. Our team is very proud and it shows in their dedication to offering the best travel experience for our guest such as yourself. We are pleased to hear that you were able to enjoy our pool, hot tub and water slide. It's most definitely a perk to have during the cold winter months. Thanking you again and look forward to having you and your boyfriend stay with us during your future travels through Rimbey. Regards, Valerie-Ray St-Jean General Manager

"My Christmas Trip to see my family for the last time"

5
02/01/2016

I went to see my brother and sister for the last Christmas as I have cancer the room was so nice and the manager well I got nothing but good to say about the guy..... the pool was very nice it was warm and not ice cold and the hot tub was so nice it was small but thats ok .... only had a few issues and I put that at the end of this review

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Guest, Thank you so much for taking the time to share your review with fellow travelers. I am glad that you enjoyed your stay with us and I trust you had a great visit with your family. I am so pleased to read your kind words for me and about the hotel. In fact I am at a loss for words here and I wish I had known it was your last visit. Well, I hope there will be another opportunity to welcome you if you happen to plan another trip to Rimbey. You never know! I wish you the very best in everything. Sincerely, Anul Manandhar Asst. General Manager

"Great plcae to stay"

5
29/12/2015

Hotel was great, friendly and helpful staff with a very clean atmosphere. Attached restaurant and lounge had an excellent special on and all other food looked good. Would definitely stay here again. Vehicle plug in was offered even though it was not needed on this trip.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Shinyedson, Thank you for taking the time to share your experience with fellow Tripadvisor travelers. I am so glad you had a pleasant stay with us and also enjoyed the special in our restaurant. I look forward to another opportunity to welcome you again soon! Anul Manandhar Asst. General Manager

"Hockey weekend"

5
23/12/2015

We had a fantastic stay. Even though our kids were a bit rambunctious! We really appreciate the accommodations and kindness from your staff! Everything was very clean and your lobby was beautifully decorated for Christmas! Loved it!

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Sheena, Thank you for choosing Best Western Rimstone Ridge for your kids' hockey tournament. Yes, we put in a lot of love in decorating our lobby for Christmas and even families of our team had pitched in to create that vibrant ambience. I am so glad you loved it! We really appreciate your taking the time to share beautiful words about us and our service. Thank you very much. We wish you a wonderful 2016 and hope to see you and the kids again! Anul Manandhar Asst. General Manager

"Nice Hotel. Staff get lazy."

3
11/12/2015

You Pay top dollar for a hotel in a small town that is in a down turn economy. Staff get lazy and only do the minimum if you stay long term. Breakfast is ok, but nothing to write home about. Fruit is rotten and you have limited choices of it. Yogurt is not individual. (It's in a communal tub). You can't see the expiration date... Other Best Western Hotels serve individual yogurts so there is no chance to cross contaminate. Healthier choices of breakfast would be appreciated. Lunch and supper restaurant is really good! Very friendly staff. I don't think the folks that run the restaurant have anything to do with the hotel. They actually aim to please, and do a good job of it. All Best Westerns prior to my stay here were 5 Star Rating. I'm a little disappointed in the Rimstone.

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Guest, I would like to thank you for taking the time to complete this review on Tripadvisor. It is concerning to hear that we have not met your expectations. Our housekeepers have a set schedule for our long term guests to ensure that they are always well taken care of during their stay. If you could contact me I would like to understand better what we can improve. We recognize the importance of a healthy start to your day. We are in the process of redesigning the choices and layout to better serve our guests. New Items will be offered both hot and fresh as well as "build it yourself" stations. This will be available in the early new year. We strive to provide genuine customer care to our guests and I would love the opportunity to discuss further of how we can continue to improve. I can be reached at 403-843-2999 ext. 410 or by email if it is easier [email protected] . Wishing you a Happy & Safe Holiday Season! Valerie-Ray St-Jean General Manager

"Excellent Stay"

5
02/12/2015

Came to the Best Western for a Hockey Tournament in Rimby. I'm sure this hotel is used to hosting this type of guests, along with field workers. I have nothing but good things to say about the hotel. The room was clean, stocked, and comfortable. The kids had a blast in the pool, and got some good air off the waterslide. The hotel has a well rounded breakfast from fruit to self-made waffles, bacon, eggs, cereal, etc. Even the coffee wasn't bad, although my wife might disagree. The front desk staff were friendly and helpful, and the hotel was more than accommodating with setting up additional space for us to have a team dinner in the meeting center. apologies to the guests who may have been disturbed by our youth the first night (up till midnight running around). After lots of hockey, pool play, and pizza, they hit the sack hard the next night, so all was quiet in the house.

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Guest, I would like to thank you for taking the time to share your experience at our hotel. We are pleased to hear that the team had a chance to unwind in the pool after performing in a cold arena. It's definitely a much enjoyed amenity during our winter season. We are pleased to hear that our complimentary breakfast was much enjoyed by all. We are in the process of redesigning the choices and layout to better serve our guests. New Items will be offered hot and fresh as well as build it yourself stations. This will be available in the early new year. We look forward to future tournaments in Rimbey to have the opportunity for your team to stay with us once again. Wishing you a Happy & Safe Holiday Season! Valerie-Ray St-Jean General Manager

"Beautiful clean hotel"

5
24/11/2015

This was my second time staying at this hotel, and I would certainly stay again! The staff are friendly, the rooms are very clean and modern. My family love the pool, slide and hot tub. Breakfast is good...

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Good day Darlene, I would like to thank you for taking the time to share your experience at our hotel. We are pleased that you and your family had a chance to enjoy the pool, hot tub and water slide. It's definitely a much enjoyed amenity during our winter season. I appreciate you sharing your thoughts on our complimentary breakfast. We are in the process of redesigning the choices and layout to better serve our guests. New Items will be offered hot and fresh as well as build it yourself stations. This will be available in the early new year. We look forward to having you and your family stay with us in the future. Wishing you a Happy & Safe Holiday Season! Valerie-Ray St-Jean General Manager

"Freindly Quiet and Clean"

5
15/11/2015

I had such a wonderfull stay. The hotel is very clean,quiet,and restfull. The breakfast in the morning was the best that I have ever had at a hotel.The staff was very polite and very helpfull,and made you feel right at home. Would recomend this hotel treasure to anyone! Mart J

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Mart, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments as yours. I'm pleased to know that your breakfast experience met your expectations. We understand that breakfast is the most important meal of the day and we continuously look at different options to offer our guests. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. I look forward to another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Valerie-Ray St-Jean General Manager BEST WESTERN Rimstone Ridge Hotel

"BEST WESTERN Rimstone Ridge Hotel"

5
13/11/2015

Anul & all of his staff at this Best Western Hotel are all fantastic! We held a family event at the hotel this past weekend & we highly recommend anyone needing a special location for a special event to choose this one. The hotel is very well maintained, the staff is courteous & helpful, the pool area has something for everyone & the food is exceptional.

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Tim, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for your kind words. The care and comfort of our guests is our number one priority, and we as a team strive to give our best in service and amenities. We are delighted when it shows in guest comments as yours. Your business is very important to us and we value your feedback. Thank you again for taking the time to complete the survey. On your future stay with us please know to ask our guest service agent for a less firm pillow they would be delighted to offer you a choice of pillows for your comfort. I look forward to having another opportunity to welcome you to our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Have a wonderful weekend! Sincerely, Valerie-Ray St-Jean General Manager

"Positive"

5
02/11/2015

Our room was lovely, our complimentary breakfasts were hosted by two friendly hostesses but above all, we so enjoyed the friendly chat and helpfulness of the desk clerk, Anul. He is a treasure! Keep him!

Valerie-Ray S, General Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Diane, Thank you for choosing BEST WESTERN Rimstone Ridge Hotel and for completing the survey. I am glad to know that you had an enjoyable stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Anul is definitely a treasured member of our team and we intend on keeping him around for a very long time. If I can be of assistance in the future, please don't hesitate to contact me at 1 403 843 2999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Valerie-Ray St-Jean General Manager

"Great place"

5
20/10/2015

Friendly and professional staff all around. Large parking lot, clean, friendly environment. Overall best choice to stay in Rimbey. Would definitely stay again. Prompt and courteous service, newer facility, all amenities you need, great people.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Alicia W, Thank you so much for recommending us as the best choice in Rimbey. Yes, we strive to deliver the best in service and amenities to our valued guests. And we are delighted to see the end result as such wonderful commendations. I look forward to receiving the reservation call for your next stay with us! Sincerely, Anul Manandhar Asst. General Manager

"Personal Service"

5
19/10/2015

This was a personal/business trip. It was late for me to be checking in and lucky me the restaurant/lounge was still open (located in the breakfast room). I originally booked a king room but was upgraded to a much larger room with two queens for the same price to accommodate a guest staying an extra night and not move him instead from the king room. This was no problem to me. The room was very clean and quiet. The beds very comfortable and warm. Having wifi available was a bonus and the staff bent over backwards to accommodate me. The complimentary breakfast was really great. Lots of protein foods and carbs to choose from. Hot food, Fruit, cereal and pastries as well. The coffee was good too. I will stay there every time I travel to Rimbey which looks to be about 2 or 3 times a year. Well done folks. You have my business.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Linens2lace, Thank you for sharing such a cheery review about us. I am so pleased to hear that we have won your loyalty. The care and comfort of our valued guests is always our number one priority. I am glad you enjoyed the upgrade and our hot deluxe breakfast. I hope in your next stay you will have time to relax in our hot-tub and pool too. I look forward to welcoming you again soon! Sincerely, Anul Manandhar Asst. General Manager

"Business trip"

4
12/09/2015

Everything was great, although it would have been slightly better if they had a functioning business centre. Staff were very friendly and helpful, food was obtained quickly and it was of good quality.

Valerie-Ray S, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Joanna, We are pleased to hear that your stay with us met your expectations and that you were able to enjoy a delicious meal at Richard's Family Restaurant. I apologize for the inconvenience with the business center not being operational. We are currently working on relocating the business center location within the hotel to better serve our guests. Thank you for selecting the Best Western Rimstone Ridge Hotel for your stay in Rimbey. We look forward to having you stay with us on your future travels and by then our business center should be ready and available for you. Safe Travels! Valerie-Ray St-Jean General Manager

"Personalized service"

4
07/09/2015

I wasn't sure what to expect; it seemed like we were in the middle of nowhere, Canada! But the hotel staff were very friendly and accommodating. Our room was very clean with no discernible odors. We found our pillows to be a bit too full, the staff quickly brought us thinner ones. Wifi was a bit slow. The exercise room is small with no free weights but three cardiovascular machines. The hot tub was not working when we were there. The breakfast is your typical fare; they did have a waffle maker along with oatmeal. Fresh fruit was a bit lacking.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Chris L, Thank you for taking the time to review us on Tripadvisor. It is through our valued guests' feedback that we are able to gauge our performance. Our guests are often pleasantly surprised to find us in the small town of Rimbey. I am happy that you found our service friendly and accommodating. I must say we have the most amazing housekeeping team and their spotless efforts do not go unnoticed. Pillow sizes are a personal preference thing, hence we keep smaller and thinner ones available. I am glad we were able to provide you one to your liking. I apologize that the wifi was bit slow. We do have a 24hr dedicated toll-free tech support to help us if the internet is slow. Most times all they need to do is to reboot the routers remotely. I appreciate your kind efforts in acknowledging so many positive elements of your stay. We will be looking forward to another opportunity to welcome you back! Sincerely, Anul Manandhar Asst. General Manager

"Exemplary Service"

5
31/08/2015

Fantastic service by all of the staff at this hotel. You can tell they are passionate about providing great service. Well managed, professional, clean, good sized rooms and comfy beds. Great with pets; they actually watched our pet at main reception while we attended our event. Above and beyond service.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Patrickw911, I am absolutely delighted to read such a complimentary review about our service. Thank you so much for taking the time. We pride ourselves in ensuring that all of our guests receive the very best in service, and yes that includes our furry friends too! Some days we have two or three of our own running around the front desk. I am glad you were able to attend your event at ease. Have a wonderful weekend, and we look forward to welcoming you back! Sincerely, Anul Manandhar Asst. General Manager

"Nice Accomodations"

5
21/08/2015

Clean, comfortable accommodations. Friendly staff at front desk. Fast internet. Nice pool, warm water, very clean. Son enjoyed waterslide. Breakfast buffet was included, which was great. Had dinner at restaurant as well - mediocre food, poor service. Little bit overpriced, but overall good experience. Would stay again because of the rooms and pool. Thank you for a nice accommodations experience.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear travelbug780, Thank you for taking the time to share on Tripadvisor what you enjoyed during your stay with us. I am so glad you liked our clean, comfortable accommodations, friendly service and also the complimentary hot breakfast. Our pool and hot tub has always been an attraction among families, and the kids never miss the water slide. I would like to apologize for the not-so-exciting dinner you had. We have recently introduced some major improvements in the restaurant management, so I look forward to another opportunity to provide you with a superior experience. I wish you a fabulous weekend! Sincerely, Anul Manandhar Asst. General Manager

"Great Place to Stay"

5
17/08/2015

We spent one night at the hotel. It was very clean. The staff were very friendly and helpful. The breakfast was good. Coffee - Seattle's Best was delicious. You get a discount for being a member of AMA. We would Stay there again.

AnulM, Manager at BEST WESTERN Rimstone Ridge Hotel, responded to this review
Dear Judy D, Thank you for your heartwarming review. I am so glad you enjoyed our friendly service and started your day the perfect way - with our hot breakfast and the best coffee! I look forward to another opportunity to welcome you. Sincerely, Anul Manandhar Asst. General Manager