Ma réservation et mes points
Best Western Rewards
Une expérience d'hôtel mémorable
Une expérience d'hôtel mémorable
We pick this location it's closer to our sons home but renovation needs to be completed and staff should be welcoming The room 2 had the odour of someone smoking it's in the bed and covers Left bed light was off
WARNING. DO NOT STAY HERE. this is singlehandedly the most disgusting hotel I've ever experienced. Filthy dirty, stains, mould, scratched tv, stunk of cigarette smoke. Bed bugs. Owners talk to you through a hatch in the wall like an animal. Owners refused to refund 30 mins after I checked in, refused to provide another room. Offered me a bigger room for extra money tho.. rude and not willing to work with an unhappy customer. They were happy to let me check out and loose my money. Please don't stay here. It's a dump. Needs to be reported. Looks nothing like the photos on website.
I left a bag behind as I was in a rush to leave & then once I realised I had left a bag behind I couldn't get hold of anyone & nobody replied to my message to say my bag is there& I can go to pick it up
The most unsafe place I have ever stayed at. Drug addicts, homeless, prostitutes. These people were in and out for the 2 nights I was there, I had police outside my door for hours with 1 drug affected lady police were assaulted, really terrible place to stay. No covid restrictions regarding essential workers only to stay in lockdown period, they just let anyone stay. Never sighted anyone cleaning externally or internally for that matter. Blood injection caps left on ground.
Avoid this place and there lack of care staff. I had my online booking confirmation and my bank statement and He still refused to give me a room as the only rooms left were $40 dearer then what I paid. Told me I have to call the online booking mob and get my $ back and then pay for upgraded room. Much. Animated discussion and lack of sympathy I finally got my room. His solution was to call a guest who hadn't turned up yet, offer them an upgrade and charge hem for it to free up a room. Room (number 4) smelt like they were cover up something, the smoke alarm was in a draw, and the shower head (large square one, the only thing going for the place) spat out to much water for there tiny shower hole, so the bathroom was flooded and we had to stop the water coming into the room proper. So if you like dodgy inconsiderate staff, the motel dog barking it's head off, the reception clerk giving out your room number to your parents when you don't want to be found (resulting in a domestic) in an area where you don't feel safe leaving your car parked to far away from your room then this is the place for you.
Definitely not a place to bring the family especially not kids but for everybody else it's OK. Those looking to party, chain smoke on balconies, rev up cars at 4am, listen to frequent foul mouthed arguments & meet ladies of the night will especially enjoy the hotels frequent activity & all night entertainment, lucky too since TV was unwatchable so blurry on all channels but ABC. Room itself was actually clean & comfortable, all windows open but good amount of soundproofing once shut so able to forget where you are, bathroom was a standout very large, modern and great shower head. Flooring however uneven makes flooding unavoidable & no draws or shelves for toiletries have to put on thin side of basin or floor. Wifi speed was A+ maybe best I've experienced at any hotel. Housekeeping came 1/5 days. $20 extra charge if want coffee/crackers refilled. Asked for late checkout rate is $20 11am, $50 12midday agreed on phone to pay yet older Asian female still came banging repeatedly on the door at 10.15 yelling at me pay now or get out! Nice. Go to pay and receive an earful of complaints about how they make “no money” from 3rd party websites & if i ever wanna come back book thru them direct - don't worry bout that I'll take my “no money”($650 for 5 nights on agoda) elsewhere!!
Terrible experience. Bloke at check in wouldn't let me in to office because of covid19 but took my licence out of my sight to get details off it. I was not comfortable about this. Room had overpowering perfumed odour which we assumed was to cover another odour. Smoke detector was missing. People in nearby rooms had other people coming and going at regular intervals. Some were making a lot of noise for most of the night. Will never stay here again.
since our last stay we found that it had new management, manager was friendly and listened with detail. stayed in a different room this time, bed and shower was fine and no complaints. Had a couple of late night and early morning disturbances from people that had no respect for others staying there, complained but the horse had already bolted. Parking was hit and miss with others parking and taking up 2 parks without care for others staying there. Would I stay there again !! possibly??
Clean rooms, close to the airport and convenient transportation, there is a bus station in front of the motel. Good network, enough for office needs. The people at the front desk were very welcoming. I had breakfast at the motel and it tasted good with lots of choices. Check-in and check-out are fast and do not waste time on procedures.
I booked a 2 night stay to attend a family function close by. I arrived following a overnight flight to be told there was no booking (despite my online confirmation) and the hotel was now fully booked. After a phone call it appears my booking was incorrectly added to their system for the month prior, as I was asked if I had stayed the month before! The solution offered to me was to ‘just cancel the booking'. No apology was offered, no alternative suggestions for accommodation was offered, I was basically left to fend for myself.
The owner/manager is always friendly and does his best to ensure a pleasant stay - as does his staff. It is close to both Airport and City which makes it a good place. Restaurant is good and meals are good. It is good for business travellers and would stay there on business trips due to the location, staff and restaurant.
The room looks clean and spacious, bed is good but the pillow, the sofa and the room itself smells like someone has been smoking inside for the whole week. They should take good care of there rooms and put a no smoking sign inside and move the smoking area away from each room.
Very nice stay. Extremely comfortable room in cold windy conditions outside. Slept like a log. Very comfortable bed as well. Nicely finished bathroom. Standard restaurant dinner was nice with friendly service. Continental Breakfast.
Very close to the airport, I went to Melbourne for a holiday and chose to spend 20 days at this hotel. I really like the staff of this hotel, they are always very polite. The room is cleaned every day and it is very neat. The hotel's network may need to be improved, but I need to stay away from the internet during the holidays. The moderate price is also the reason why I chose this hotel.
Clean, well appointed and well serviced rooms. Very friendly personalised service. Made to feel welcomed and nothing too much trouble from staff. Was a pleasant and easy stay. Dinner and breakfast in restaurant available in an informal environment. Would recommend.
Beds are very comfortable, staff is extremely nice and willing to satisfy any of your needs. Not much variety in food for breakfast but had everything I needed. Dinner was nicely made and overall the stay was great!
It a good experience for me, I came to Melbourne to visit my friend, who lives nearby the Reservoir. The location here is convenient. the reception is friendly, the room is clean. I sleep well in this hotel.
Wasn't a pleasant stay, located next to a creek which could have been responsible for the smell. Bathroom was facing that side and was so bad i left the door closed and decided not to have a morning shower. Motel room itself was clean but overly smelt of disinfectant. Was informed by the reception staff that their was no cooked breakfast .. but when i checked out i smelt food cooking. Need a place to stay in / around Thomastown? drive past this one.
I was staying with my family and kids and the lady underneath me had men coming and going all night long. She was clearly a prostitute and had dodgy guys coming to her room all hours of the day and night. It really summed up our stay here....
Room was grubby with stains on the curtains and hand prints on walls near both beds fridge was not working and stunk Bathroom was disabled friendly but once the water was turned on in the shower the floor was Very slippery
Incredibly disappointed in this place, I have stayed in other Best Western motels and thoroughly enjoyed them. We booked with a cot as I have a 12 month old son, arrived and there was no cot in our room. Went down to reception to be told they have no cots but he can sleep in the bed. No he can't its dangerous and we requested a cot and were not contacted at any time to be told this was not possible. Ants on the bench and carpet, dirty walls, mouldy carpet, paint peeling off the walls and flaking on the carpet, and a exhaust fan in the bathroom louder than a train. We left the accomodation as there was no way we could stay the night in such a despicable place.
I was looking for somewhere close to the reception venue and I read the reviews for this hotel before I booked. I must admit I was just a little worried about the quality of the rooms but it was in the best position and value. There is no view to speak of but it is very close to highways without the noise. I was really pleased with the service, the quality of the rooms and the price. We arrived in the evening and were greeted immediately and provided the key; a little issue of forgetting my cc pin number was resolved easily and without fuss. Room 24 was on the upper level and there is no lift so if mobility is an issue; remember this on booking. The room was clean, fresh, large enough for a couple and very clean. The bathroom has floor to wall tiling and the shower was lovely. We arrived back very late after the wedding and our room key did not work; this was again resolved very quickly after a phone call. The service was excellent.
Victoria has the Grand Prix & a number of expos on same weekend so booking hotel last minute wasn't many options, best western mohony's charges 4% extra for Amex but doesn't advertise this anywhere, breakfast is very basic and nothing is fresh! It advertises a restaurant on site but don't expect that to be open either not even on a Friday night! Dissatisfied and won't be using this place again.
Hi all - Decided to stay close to Coburg for an event this weekend as the 1-1.5 hour drive for an early start was not necessary. I decided to book via airline points and saw this 4 star property within 5 minutes drive of our destination. Check in was quick - looked at my name, offered upstairs or downstairs, we didn't care so got downstairs. Key issued to room 5. This is where it got worrying. Heading towards the room, the rooms face each other in two stories. There were people sitting on the stairs, leaning over the balcony eyeing us as we entered. It appeared like I was entering a neighborhood and I was a new move in resident - where the housing was a few meters apart. The people outside were smoking and staring. Room 5 is in a little tunnel which was unlit. Entering the room, everything looked ok on first inspection. The bed was made - the sheets were disturbed by us - so don't judge on that. The bathroom really upset me - the amount of mould around the bathroom window really needs to be sorted out. The walls had a lot of peeling and damaged paint. The room has a good air conditioner that kept us comfortable. In terms of noise - there was a bit of carry on outside up until 9:30 but it was good and quiet for sleeping. Can't really blame the hotel for screaming children. The bed was good enough and sheets were clean. The TV was good - had pay TV and good reception. Tea and coffee provisions were good. The area is pretty rundown. We had dinner across the road at The Excelsior hotel - about a 10 minute walk basically across the road. In summary - this would be an OK property if they cleaned up the mould. It really affected the way I felt about this property. In terms of pricing, I can't provide any commentary as I used frequent flyer points. This is not a 4-Star property.
This place is nice... the rooms are a good size, they are clean, the team who run it are happy to be helpful! Check the location online as it is a car-friendly space so not the place if you want to be in the hub of activity, but it is in an easy to get to location when you are needing to be in the Reservoir area...
This motel may look tired and dated outside but the room I was in, at least, was very modern and recently renovated to a good standard. Rain showerhead in a well-sized bathroom, super quiet heating/cooling, sofa as well as table with a chair and comfy bed – not too firm, not too soft. And I was in their most basic room! Note: Had to take the stairs to get to my room, and not sure if there is a lift. May cause problems for those with accessibility issues.
The room was comfortable. Bathroom recently renovated and was very very nice. The room did not have a bedside clock for checking the time during the night. Had the need to telephone reception, but the room phone did not work. The Motor Inn also had a restaurant, but the meal choices were limited. We walked across the road to the Excelsior Hotel, and enjoyed dinner there. The Motor Inn restaurant is also available for breakfast.
Booking made over the phone and l was not disappointed. Disabled room had plenty of space, double bed very comfy (although it did move when getting into). Bathroom was spacious and good access for frame, with good railing both in the shower and toilet. Parking for the car was also convent.
The stay was ok , the fittings in the bathroom where faulty towel rack , the vent in the bathroom was clogged it looked like the bathroom was leaking at some stage with extra silicon around bath/shower not the same colour, doggy repair. The bed was comfy and not to noisy. Breakfast was disappointing . I probably won't stay again .
Did not feel safe staying here. It's a little grotty room in a grotty area! Receptionist was friendly. Parking is free and good, as it's just outside your room. Not located near any attractions. There were small fruit flies flying around the room, they stayed and shared the room with me.
The room that we had was on the ground floor and was furnished very well. Although it is located on a main room there was no traffic noise at all. The husband and wife owners are very friendly and will go out of their way to help. My wife asked for a dish that was not on the menu and the request was granted immediately.
Across the road from the Excelsior Hotel and close by to a family wedding held at the Old Chapel in Bundoora Park. Other family members stayed at the Excelsior Hotel but their rooms were too close to the Hotel, carpark and noise. Our rooms were very clean and comfortable with car parking just outside your door. Husband and wife managers were very helpful and obliging to any request. Has a cosy onsite restaurant and bar as well. Much nicer all round!
Stayed 2 nights and the checkin staff were very welcoming and helpful. Room was very clean and bed comfortable. bathroom was large & clean. Room had tea & coffee making. Ample undercover onsite parking. Excelsior Hotel was across the road which was a plus. Continental breakfast (additional cost at $18) was good.
Luckily we got a room on the first floor, making parking easy. Room was small but neat. Had two sets of privacy shades on the windows. Bathroom was modern and lovely, but once you switched on light/fan, the smells were terrible. One day it was sewerage, the next day it was onions. Did not provide face wash cloths.
Had an overnight stay here with my husband. Check in staff were polite and the room was nice and clean. Breakfast is available for extra. Bed was comfortable, but there were no electric blankets on bed.
Our check-in took waay too long there was confusion with our booking they couldn't find it and telling us they were booked out. They sorted it and we got our room. Very clean and tidy. Comfy bed. Staff helpful and friendly.
As a guest who didn't smoke the biggest problem i had was ventilation of the room , it smelt like smoke daily and the windows didn't give it good enough ventilation which was a shame as the hotel was quite nice. The spa room was nice and spacious and would happy stay there again if the room could be better ventilated during the day when i was working.
the rooms were very tidy and comfortable very cosy just renovated the bathroom very nice we stayed for 2 days quite impressive. We were close to the hotel just across the road and also the railway station was just a 10 minute walk to catch the train to Southern Cross station
Very comfortable rooms, obviously recently refurbished. Bed and pillow was extremely comfortable. Had a cooked breakfast as well as a dinner in the motel restaurant and both were very good. A fairly easy walk to Keon Park train station for getting into the CBD on public transport. Note: restaurant does not do dinners Friday and Saturday nights.
Rooms all renovated from last stay a year ago. The hospitality equal to any 4 star establishment. Overslept due to midnight arrival but the Manager still cooked me a delicious breakfast at 10:30am. Highly recommend if you need assistance, ask for Donald.
The room was great for the price point. HOWEVER ... Our family was placed next to a room full of people who smoked ALL NIGHT out on the shared balcony - there are ashtrays placed outside each room by the motel. So people are smoking all night (3 nights in a row), and the smoke drifts into nearby rooms, including hours. Not great if you have young kids! As well as the noise that all of these smokers caused by chatting right outside our door while they were puffing away. The whole experience was not conducive to a restful stay. SUGGESTION TO HOTEL Have a dedicated smokers area THIS IS NOT DIRECTLY OUTSIDE OTHER PEOPLES ROOMS. Not rocket science, really.
Very clean and well presented , the only problem we had is the fact that the toilet was constructed so close to the wall literally 5cm from it , it made it hard to use and a lack of bins but the establishment it self was very very neat and tidy, amble packing Free WIFI . Housekeeping was good i would use again for sure .
It was suitable for us. Room and Linen is very clean comfortable air condition works well. Good television and channels. Nice bath. Service on the room is great. Loud dog near footpath (extra security!) we did t hear him otherwise. so walk on road instead. Quiet place. Good to get away.
Obviously location-wise, this is out in the 'burbs, and not the nicest 'burbs at that! But if it's anywhere near where you need to be, I found this a great place - smallish room - but very modern, newly renovated, super clean, comfy bed, great roomy shower, friendly owner / or manager, beautifully quiet air conditioner, even the room fridge is quiet (a usual bugbear of mine!). And a reasonable tariff - what more could you ask for?
I and my other family members stayed there in 2 rooms for 3 days on September . I read few reviews before I book the motel and saw people commenting about the bad services but we found is excellent . all the rooms are renovated and looks brand new , we had 1 spa and 1 normal room were clean and tidy. we ordered dinner in the room that was delicious. overall whatever the money we paid is worth it. if you are looking for motel with the high quality and reasonable price go for it .
We stayed 2 nights in spa room , that was perfect . New and clean room , all refurbished. Great customer service with lovely smile. And we had a dinner that was delicious. Highly recommended for everyone.
I booked a spa room for an evening with my partner on the 12th September paid cash for my room and upon entering it I was shocked to find holes in doors, spill ages running down doors, mould in bathroom it was not what the web site displays. Within 25 minutes I returned to the reception asking for my money back. I was refused a refund and abused by the managers husband not to mention the manager arguing with me, I explained under consumer law I was entitled to a refund which at this stage the husband got quite enraged I was not given a key back to the room I paid for nor did I get my money I was left out of pocket $300.00 and on the street. Absolutely filthy premises and even worse managers
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