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Sure Hotel by Best Western Ratingen

3.5 / 5
15 Avis Tripadvisor
Angerstr. 20, Ratingen, 40878 Allemagne  Copié !
TEL : +49 2102 85630
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Ma recherche

Les points forts de l'hôtel

Services hôtel

Wifi gratuite
Personnel multilingue

Services chambre

Fer et planche à repasser
Les points forts

Services hôtel

Wifi gratuite
Personnel multilingue

Services chambre

Fer et planche à repasser


Le Sure Hotel by Best Western Ratingen propose 27 chambres insonorisées équipées d’un accès Wi-Fi gratuit, d’une cafetière et d’une théière. Il est situé dans le centre historique de Ratingen. Nous disposons d’un restaurant de petit déjeuner. Les restaurants, bars et tramways sont à deux pas de l'hôtel. Les tramways à proximité vous conduiront au centre de Düsseldorf en 20 minutes. L'aéroport de Düsseldorf est à moins de 15 minutes en voiture.


Avis clients

Basé sur l'avis de 15 voyageurs
Très bon
Rapport qualité / prix
"No frills no fuss just super convenient and nice"
abecoir, 29 Octobre 2023

Needed a place to stay within walking distance of where my business is. I'm American with no experience with the Germans language. Arrived late on a Sunday evening and got in no problem. If you're used to super big American hotel rooms, this isn't it. If you're like me and need a place to rest that's close to everything, then this is the spot. Also had a refrigerator which was super nice.

"Worst hotel service ever experienced"
elwoodblues, 30 Septembre 2023

The location of the hotel is 5 minutes walkway from the city center of Ratingen. Very convenient for shopping, explore the city of Ratingen or for a nice dinner in one of the restaurants in the city center. There is also a subway station in the city center which connects you to the city of Duesseldorf, the next big city close to Ratingen. The staff of the hotel is … absent. There is almost no staff you can contact. When you arrive at the hotel, you need to ring a bell and talk to someone outside of the hotel. They will give you a code which provides you a key for the doors of the hotel and your room. Never forget this key or you are in trouble. This will also be indicated by the hotel staff. Our room was not very big. As we got notice from other guests, their rooms were even smaller. No air condition. Small shower. The coming days were just a mess. The cleaning staff never changes the bed covers, never changed the towels, even we throw them on the floor to indicate to change them. Even the carpet during our stay was never cleaned or vacuumed. Lousy service. The breakfast was also a total disaster. Just some counted cold cut, some cheese, no fresh fruit, some old bagels, not fresh and not delicious. We complained already to the hotel staff in the morning, because in the afternoon, there is nobody in the hotel anymore. If you need additional toilet paper or something, they put kind of a trolley in the first floor, where you can pick up these things by yourself. No help, no staff, nothing. After 4 days we send a complain email to the management of the hotel. Suddenly they exchange the towels, bed cover and vacuum the floor. Excuse was, that they didn't find enough staff to do this kind of work. Unacceptable. The price for the hotel, so far we have been told, is normally about 70 Euro, which is from our point of view already to expensive for such a service. At the time we stayed there, there was an exhibition in a town about 1 hour drive away and the price of the rooms including breakfast was about 200 Euro. This is a total rip-off of guests. Unreasonable and not acceptable. All in all we cannot recommend to stay in this hotel. Beside the one and only advantage of the close distance to the city center, the hotel is a total disaster and not worth the money for such kind of service. Stay away from this hotel is our recommendation. We will never ever go there again. One of the worst hotel experiences in our life.

"the worst customer experience"
Radiannt, 25 Décembre 2019

i have booked a room for my friends, it was booked through BW points and i have asked them to add one more room, they have confirmed that i would get it for free as well, cuz i know its possible to charge points manually but at the check out they asked my friends to pay for the second room, i have experienced the worst attitude from hospotality workers this morning, they should have at least informed them at the check in that the second room wasnt for free, they gave me the price (that im paying) more than the regular price on, 16 euros more, and actually thr room which must be paid was in a terrible condition, it had really strong smell of some sort of medicine and they have even refused to change the room. the only thing, i rate it on 2 stars is that Berein Jan is a good guy, who at least got in the situation and let them leave the hotel, you know it should have been a christmas present for three guys travelling in a different country.

"Great place 2 mins from shopping street"
Kabart, 23 Janvier 2019

This hotel was perfect for what I needed and a great location for shopping or finding a restaurant close by. I made a mistake booking so far away from the exhibition center (about €27 by taxi) but I was very happy with the hotel. I had a single room that was very clean with coffee machine and hair dryer. It was clean and very comfortable. Hotel staff were extremely helpful and kind and breakfast was great. I would stay here again!

"In the downtown, 15 min from St. "
Wilmar186, 25 Novembre 2018

Good price/quality ratio, good room, spacious with bathtub, a bit cold but OK. Breakfast was OK, there is no 24 hour front desk but you can check in with a voice machine helpful. Staff was helpful. Plenty of stores around.

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Le petit-déjeuner est-il compris dans le tarif ?
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Vous trouverez cette information dans le descriptif des tarifs proposés sur notre site et dans votre email de confirmation - certains tarifs peuvent l'inclure. Si le petit-déjeuner n'est pas compris, son prix est indiqué dans la page de consultation des tarifs, colonne « conditions de vente ».
Je pense arriver en dehors des horaires indiqués. Pourrais-je procéder à mon enregistrement ?
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Une personne vous accueille à la réception 24/24 dans tous nos hôtels. Vous pouvez également prévenir l'établissement en vous référant aux coordonnées transmises sur votre confirmation de réservation.
Les animaux de compagnie sont-ils acceptés ?
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Chaque hôtel Best Western® Hotels & Resorts est libre de fixer sa propre politique d'admission des animaux domestiques. Leurs conditions d'accueil sont indiquées sur la page hôtel.
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Au moment de la réservation, si l'hôtel affiche des chambres disponibles et réservables, le nombre de points requis apparaîtra.
Si vous ne trouvez pas l'information recherchée, contactez notre centrale de réservation au 0805 08 08 58 (appel gratuit depuis un poste fixe en France).
Peut-on payer avec des Chèques Vacances ?
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Chaque hôtel Best Western® Hotels & Resorts est libre d'accepter ou non les Chèques Vacances comme moyen de paiement. Pour plus d'informations, nous vous invitons à contacter directement l'hôtel concerné. Les coordonnées sont disponibles sur la page hôtel, ou dans l'email de confirmation. Vous pouvez également identifier les enseignes acceptant ces titres sur le site internet ANCV.
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