Sure Hotel by Best Western Ratingen, Ratingen

i have booked a room for my friends, it was booked through BW points and i have asked them to add one more room, they have confirmed that i would get it for free as well, cuz i know its possible to charge points manually but at the check out they asked my friends to pay for the second room, i have experienced the worst attitude from hospotality workers this morning, they should have at least informed them at the check in that the second room wasnt for free, they gave me the price (that im paying) more than the regular price on Booking.com, 16 euros more, and actually thr room which must be paid was in a terrible condition, it had really strong smell of some sort of medicine and they have even refused to change the room. the only thing, i rate it on 2 stars is that Berein Jan is a good guy, who at least got in the situation and let them leave the hotel, you know it should have been a christmas present for three guys travelling in a different country.

This hotel was perfect for what I needed and a great location for shopping or finding a restaurant close by. I made a mistake booking so far away from the exhibition center (about €27 by taxi) but I was very happy with the hotel. I had a single room that was very clean with coffee machine and hair dryer. It was clean and very comfortable. Hotel staff were extremely helpful and kind and breakfast was great. I would stay here again!

Good price/quality ratio, good room, spacious with bathtub, a bit cold but OK. Breakfast was OK, there is no 24 hour front desk but you can check in with a voice machine helpful. Staff was helpful. Plenty of stores around.