Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Jusqu’à -10% de réduction avec le Club de fidélité en renseignant votre email


Vous avez accès aux meilleurs prix avec le Club de fidélité. Si vous ne souhaitez pas vous inscrire gratuitement au Club, vous pouvez accéder aux tarifs non membres.

close dark

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Plus Hotel Puebla, Puebla

5 Poniente #2522 Col La Paz, 72160, Puebla, Mexico - Voir sur une carte
Best Western Plus Puebla - Façade Best Western Plus Puebla est idéalement situé dans le centre de Puebla. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Dans la ville coloniale et cosmopolite de Puebla, le Best Western Plus® de Puebla est l'hôtel le mieux situé de la ville et propose des chambres confortables pour vos voyages d'affaires ou vos vacances, ainsi qu'un accueil chaleureux et le meilleur service qui soit. Il est équipé de 10 salles de réunion, un auditorium, un restaurant et bar de la réception, des jardins, une piscine, ainsi qu'une réception pour les groupes. Venez nous découvrir, nous vous attendons !

Best Western Plus

Hotel Puebla

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
  • Piscine extérieure
    Piscine extérieure
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
  • Voiturier
  • Discothèque
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 510 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Awesome. "

686hectorh, Puebla, Mexico 17/01/2019

I loved it here. It's has a fancy vibe for a Best western. A best western would not look as good as this in the U.S. The staff is incredibly nice and helpful. The restaurant food was really tasty. Two light bulbs didn't work in the room when we came in but we immediately called the front desk and they took care of within minutes.

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
appreciable guest: We appreciate the time you give us by sharing your experience with us. It motivates us to continue giving the best of ourselves every day. We wait for you soon. Greetings.

"Terrible choice"

User 15/01/2019

We booked a room for last friday night, the hotel looked nice and new on internet but it is the opposite, it was a bad old look, rusty, poor service and rooms are terrible. Bad smeel on blankets, bad water pressure, hot water goes on and off. We will never stay there again and we don not recommend it at all.

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
appreciable guest: We are very sorry for any inconvenience had, we would like you to give us the opportunity to serve you again and as you deserve. We hope to receive it again. Greetings.

"Not What We Expected "

PauloDelg, San Antonio, Texas 01/01/2019

We rented several rooms for our family trip; two out if the four rooms that we reserved did not have hot water. The rooms were cold during the night; and the hotel cleanliness was not to our expectations. Would not stay in this hotel until it has been remodeled. It can do better.

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Dear guest: Thank you for your opinion which is very important to us. We regret a lot of the inconveniences that you have had, hopefully give us the opportunity to assist you again and take a better impression of us. Greetings.


User 05/12/2018

I still feel very bad for choosing this hotel while in Puebla, I got late at the hotel and the service was terrible, no body was out to help my with my luggage, the clerk was falling sleep and the hotel is so old, there's some new "renovated" facilities but the mix old-new is not nice at all. The price is low but you get a lot less than expected. Don't be fooled by this hotel.

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Dear guest: We appreciate the time you give us, your opinion is very important for us and we value it. We deeply regret the inconvenience caused, we will pay special attention to this type of situation, since our objective is your satisfaction. We would like you to give us the opportunity to attend you again, since it is not the image that we want to give to our guests. We are at your service. Regards.

"Awful "

lilianac733, Mexico City, Mexico 03/12/2018

We reserve for a Saturday night. The hotel seemed ok. But the window in the room did not closed. The hotel was quite noisy. Inside (hallways) and in the entrance up to 5-6am totally unable to sleep because of the loud noise. Our reserve mentioned three and there were only two towels also the cleaning services were waking up al 10 knocking at the door on every single room. If you're trying to rest do not come here

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Apreciable huesped: De antemano le queremos agradecer su tiempo que es tan valioso y por supuesto, le ofrecemos una disculpa por el inconveniente suscitado ya que tuvimos un grupo de jóvenes, lo cual desde luego no es excusa para nuestros huéspedes que vienen a descansar. Pondremos especial atención a estos detalles para ofrecerles un excelente servicio. Saludos.

"Perfectly decent"

Felix G, Mexico City, Mexico 09/11/2018

A perfectly decent hotel, if a little far out of central Puebla. Has a pool, which is a plus, and just around the corner from some slick chain restaurants on the main drag, if that's your sort of thing.

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Dear guest: We appreciate your kind comment. It is a pleasure for us to be satisfied with our service We remind you that we also have rooms for events. Come back soon. Greetings.

"The worst hotel in the last 5 years. "

johnnyf815, Mexico City, Mexico 04/11/2018

Dirty, a lot of noise from the lobby bar music, uncomfortable, bad service, workers doing noise early in the morning, old facilities, not hot water, dirty towels, bad smell and very bad attitude from the staff to solve problems. The worst experience in my last 5 years. We did not rest due to the noise of music in the lobby bar and workers hitting a vendor machine all night.

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Apreciable Johnny F : Agradecemos su tiempo al valorar nuestro servicio. Le ofrecemos una disculpa por los inconvenientes que tuvo en su estancia con nosotros. Esperamos nos dé la oportunidad de atenderle como usted se merece y decida regresar a hospedarse, para darse cuenta que podemos cubrir sus expectativas. Quedamos a sus órdenes. Saludos.

"Old hotel, bad facilities, bad service"

princesa192018, Montreal, Canada 18/10/2018

We stayed at this hotel because we read it was good, but it was a total rip off!! The hotel looks old, with some renovations, but old at the end. It is not 5 star, not 4, maybe a bad looking 3 star hotel near Av. Juarez. Location is not bad, there's lots of restaurants nearby. The service is not good at all, staff doesn't care about guest satisfaction.

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Appreciable guest: We appreciate your opinion which is very important to us. We regret the situation a lot and we would like to know a little more about it. It is not the image we want to give, because our goal is your satisfaction and therefore we hope you give us the opportunity to receive it again to serve you as you deserve. We are at your service. Greetings.

"Run down hotel"

User 21/08/2018

No air conditioning they didnt respect my bestwestern status and didnt offer upgrade, they have a parking in front of the hotel and had my hubcaps stolen they said it isntvtheir responsability rooms are old and run down if you want something cheap just to sleep maybe

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Dear guest: We regret very much your stay has not been so pleasant, we do not really have air conditioning but we do have pedestal fans, likewise to avoid a situation like the one you lived with your car, we have parking, since on the opposite side, for being public area, we do not have control over it. We hope you give us the opportunity to serve you again and we will assign you a more fresh room for your comfort. Let us take care of you as you deserve. Greetings

"Best Western Plus is my second home love it here"

User 17/08/2018

I've been coming here for 3 years it's the best place in Puebla, the room are spacious quiet and most importantly Wi-Fi works great, it's very quiet comfortable and great food and the pool is clean, you're 5 minutes from Central there's great restaurants around here you can walk anywhere most importantly the service and the people especially (Ariadna is great with me)very friendly and professional here that's why I keep coming back.

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Dear Bones Thank you for your comments, we are glad that you have a good experience in our hotel, please do not hesitate in contacting us for your next visit to our beautyful city Best Regards

"Best Western Plus Puebla Hotel"

Ron S, New York City, New York 13/08/2018

Its flashy pink color notwithstanding the hotel happened to be fairly good. It has an impressive lobby. The room was good size. Breakfast was good too. No problems with the internet. The front desk was exceptional. I confused the dates of my reservation so they had a difficulty locating it. But after finally finding it they cancelled my wrong reservation and gave me a room without a word. Very professional. They provide free valet parking, just tip the guy. Very positive experience overall.

GERENTE P, Gerente at Best Western Plus Puebla Hotel, responded to this review
Mr. Ron Thank you for your comments, we apreciate them, we hope you give us the oportunity to host you on your next visit to our city Best Regards

"A warm welcom in a cool place"

User 03/11/2017

Very good service; but the food is rather ordinary. Watch out for cold drafts: the windows are not air-tight and there is no heating. We experienced 35 degree nights for three nights in October. Payment in advance was a surprise.

GERENTE P, GERENTE DIVISION CUARTOS at Best Western Plus Puebla, responded to this review
Dear Edward Thanks for your comments, all feedback helps us improve, our goal is to achieve the satisfaction of our guests and we work every day to improve our service. We hope to welcome you soon in this your house and give us the opportunity to serve you again. Best Regards

"Good value"

User 29/10/2017

The hotel staff were very helpful. The rooms were clean enough and a nice size. The bed was hard but still comfortable. The location is convenient to several restaurants but not to many attractions. The restaurant, however, was not very good. The food was bland and the service was slow. Overall, the hotel is a good value.

Reservaciones d, GERENTE DIVISIÓN CUARTOS at Best Western Plus Puebla, responded to this review
Thank you for your comments Our goal is to achieve the satisfaction of our guests and all the feedback helps us to improve day by day. We will work hard to improve our food and beverage services. And we hope we will be able to assist you as you deserve in your next visit to Puebla. Best Regards

"Great place to stay"

User 02/09/2017

Excelente servicio. Great service! Definitely would recommend and it's a nice a nice place to stay at and located in a nice area. Workers are great and help as much as they can. Definitely don't think anyone would regret staying here.

Reservaciones d, GERENTE DIVISION CUARTOS at Best Western Plus Puebla, responded to this review
Thank you for the great feedback of your recent holiday experience at Best Western Plus Puebla; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, we look forward to welcoming you back again very soon. Best Regards

"Excellent stay for my 2 spring break trips! GREAT BREAKFAST!!!"

Luke K, Saint Paul, Minnesota 16/03/2017

Puebla was the first stop on my two collegiate spring break / group study abroad trips to Mexico, and both times we spent the first 3 nights at this Best Western Plus hotel. Thankfully, our two professors were pretty fluent in the Spanish language, which allowed us to quickly check in (though if we needed anything the next 2 days, we had to use our broken Spanish to communicate or hope for an English speaker to be working that shift). The lobby is huge, with many multi-colored chairs throughout. I do not believe there is a staircase from the lobby floor to the the room floors, though I may be mistaken, so the elevator is all you get. When you get to your assigned floor, the hallways are poorly lit, so take it easy navigating your way. The rooms are pretty nice, especially for the affordable price. If I remember correctly, the TV was always fuzzy, so we never really tried using it. The beds were comfortable, and the shower was good. I never had any problems with the "thin walls", as noted by other reviewers. When I ran into hotel staff and other hotel guests, they were very nice and helpful. What really makes this hotel stand out is its prime location to the main street - Avenue Juarez, the hotel bar, pool, and AMAZING breakfast! Whether you are going for a Sunday walk (when the main streets are closed all day to allow the very family-orientated Mexicans to spend time in the community) on Juarez or are coming back from one of the great restaurant scenes, it's really nice that the Best Western is so close! However, since it is a block off Juarez, it doesn't get nearly as much noise, light, or distractions as if it was located right on the strip. And guess what, they even have a hotel bar at fair prices! After a night out, we all convened at this bar, watching a game on the TV, and boy, was it a perfect way to end the night! Plus, it was nice to try having a conversation in Spanish with the bartender, who was a great joy to be around. Every morning, if you had a ticket (I believe you had to pay beforehand), you could go down to the hotel lobby and enjoy their HEAVENLY breakfast. Anything you could possibly want in a meal was offered, though with a Mexican cuisine focus. There was fresh papaya and other fruit, strawberry or chocolate atole (a hot flavorful drink that you MUST try!), and other solid food options (including eggs, but also local favorites). You WILL get full, and incredibly satisfied. There are several waiters that attend to you, like helping you with drinks. Please leave a few pesos as a tip after your meal for them. Afterwards, feel free to enjoy the early morning sun at the pool located nearby. I truly believe that a good hotel is one that simply provides you a good place to sleep along with the option of breakfast. This location did both VERY WELL, especially that breakfast! I still have not had atole as good as they made it, and their genuine hospitality has been something I have come to know and love is very consistent in Mexico. iAmo Puebla!

Reservaciones d, General Manager at Best Western Plus Puebla, responded to this review
Thank you for your preference and for having chosen bw plus puebla for your stay, it is nice to know that you were comfortable with us and each of the observations will be transmitted to the corresponding department for follow-up We wait for you again very soon! Sincerely BW PLUS PUEBLA

"With no great expectations I could have chosen any motel for half of the rate"

Sandra S, Cancun, Mexico 06/01/2017

I was looking for a low- middle range rate hotel within a chain that suffix my needs of lodging during Chistmas, taking in consideration it would be only to go late to sleep and leave early in the morning. The thing is that the noise you can hear at all time here maybe due to the thinnest of the walls, is something to consider, but if you put on top of that the fact that our room was flooding and we had to be moved at 1:30 am to another room and we did not even get a "thank you for being such accomodating" was what made our stay a no-come back one. They did not even apologize and you know, is not the money, but I could have asked for a reimburstment for the night they disturbed my sleeping with the lack of well maintenance by moving me into another room, and yet again they not only did not offer to have that complimentary night, but more over they charged me the parking fee they have.... again a no-coming back option. Rather be in an older, less expensive hotel in the heart of Downtown Puebla, that was our initial choice.

Reservaciones d, General Manager at Best Western Plus Puebla, responded to this review
Buen dia Lamentamos lo sucedido en su visita, estamos en capacitacion aun mas constante por mejorar cada area de nuestro hotel, tanto en instalaciones y personal. Esperamos que su proxima visita no tenga ningun problema, fue un placer servirle. Gracias, regrese pronto!!

"Excellent service , the party event catered for my son was superb,above my expectations very professional service."

ramirem2, East Chicago, Indiana 28/12/2016

I would highly recommend this location , rooms are very comfortable and clean , hidden from the main ave. ( Juarez) but very easy to access all points of interest and all specialty restaurants and bars , if you do not want to go out the hotel has a bar also and a wonderful refreshing pool for those very hot days.

Reservaciones d, General Manager at Best Western Plus Puebla, responded to this review
Buen dia Agradecemos sus buenos comentarios, fue un placer tenerlo en casa y poder servirle. Esperamos su visita pronto. Gracias

"Dusty and Dirty"

User 02/05/2016

Place was not good very dusty and dirty. It was also insecure, since agents incorrectly assign room keys. I entered to an occupied room. Noise all night and people walking outside. Hotel is good and is located in a good place. It is needed more attention in above details.

Reservaciones d, Front Office Manager at Best Western Plus Puebla, responded to this review
good day we appreciate your comments We regret the bad experience and we apologize for the inconveniences sincerely General Manager

"Horrible servíce"

fireblad1, Central Mexico and Gulf Coast, Mexico 07/09/2015

Old hotel no air conditioning, they stole my cars hubcaps outside in their property when i told them there answer was didnt you read the sign we are not responsible and this was next TO the lobby Front desk people horrible No security rooms Just painted Manager never was there

Reservaciones d, General Manager at Best Western Plus Puebla, responded to this review
Dear firebland: We very much regret what happened to their hubcaps cars. I tell him that we have private parking for cars exclusively for our customers, I assure you that within it we have not had problems of this kind. Unfortunately all spaces that are outside any establishment not have security unless there is an exclusive booth for monitoring and surveillance at an additional cost. I offer you an apology for the attitude of our staff at the front desk. The report was passed to the manager responsible for taking the necessary measures. Inside remodeling project are contemplated putting air conditioning for the convenience of our guests. We appreciate your comment and offer our sincere apologies for the inconvenience during your stay. I remain at your service.

"May 2015"

User 12/05/2015

Location was not that great, pool area was not clean, Bar had no wine and service at the bar was almost non existent and food was a waste of money. Room had no air conditioner and was too noisy with window opened

Reservaciones d, General Manager at BEST WESTERN Real De Puebla, responded to this review
Dear Guest We thank each of your comments are very useful for us want to tell that we are in a process of change of fans, ashamed that we have not met their expectations, first of all give an apology for the inconveniences We offer a courtesy visit in junior room upgrade thanks and we remain at your service Sincerely management

"Terrible "

Manuel S, San Miguel de Allende, Mexico 02/05/2015

Surely a place to never visit again. Complete disorganization with everything, horrible buffet breakfast, paper thin walls, clogged shower drain, window could not close all the way so we heard the city street sounds all night long. Could barely get some sleep. Valet parking took 30 minutes to fetch our car. Too bad we still have another night booked and have not found other vacant rooms anywhere near. Would not recommend to anyone.

Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review
Dear Guest Thank you for your comments, it's a shame that it was not your total satisfaction we are committed and we are working to give the best service Anyway, we want to apologize for all inconveniences happened during your stay, but believe they will be analyzed to a policy area for improvement Thanks for staying with us and for taking the time to qualify us sincerely Front office Manager

"Very basic hotel"

htascon, Mexico City, Mexico 20/04/2015

Hotel is basic, but I had some issues during my stay. First, the blackout was not propperly installed, so I had to call maintenance to fix it. Curtains were a bit stained, not a major issue, but for me that takes some points away. Second, there was some kind of convention, so there were a lot of people in the lobby. My room was on the first floor, so it was very noisy until late at night because of this. I asked for a room change, but they told me no more rooms were available. On its favor, the hotel does have a good location near avenida Juarez, and bathroom and room are ok. If it weren't for the issues above, I would give it a 3. I would only recommend it as a last option.

Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review
Dear Guest thank you for your comments It's a shame that the hotel was not your total satisfaction We continue to work to give you the best comfort and we want to apologize for the bad experience you had at our hotel Thanks for staying with us and we want to invite you again to come back with us to delete the bad image that had us It is always a pleasure to serve management

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.