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Best Western Plus Portage Hotel & Suites,  Portage

4.5/5  - basé sur 357 notations.
6200 Melton Road, 46368-1319, Portage, United States - Voir la carte
+1 219 734 6727 +1 219 841 9721

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Piscine chauffée
    Piscine chauffée
  • Parking extérieur
    Parking extérieur
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 357 avis de voyageur
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Galerie photo :
Venez vous amuser au Best Western Plus Portage Hotel & Suites. Notre incroyable hôtel se trouve juste à côté de la sortie 19 de l'I-94, et à 2,5 kilomètres de la sortie 23 de l'I-80/90 dans la belle ville de Portage, Indiana. Nous sommes un hôtel complet avec plus de 100 suites exquises et chambres standard toutes équipées de réfrigérateur, four à micro-ondes, cafetière et télévision à écran plat ! Nous offrons des équipements incroyables qui répondent aux besoins uniques de tous les voyageurs, qu'il s'agisse de familles, voyageurs d'affaires ou chauffeurs routiers. Commencez la journée avec le petit déjeuner chaud, complet et gratuit. Notre pub BW est ouvert tous les soirs de 17:00 à minuit. Nous disposons d'un centre d'affaires, un centre de fitness 24 heures sur 24, un magasin de proximité 24 heures sur 24 et un centre aquatique familial avec Kids Splash Zone, une salle de jeux et accès gratuit à Internet haut débit. N'oubliez pas notre parking pour camions, idéal pour les petites caravanes, les véhicules de camping et les semi-remorques ! Nous disposons également d'un espace de réunion jusqu'à 100 personnes dans notre salle de conférence Dune, jusqu'à 30 personnes dans notre salle de presse et jusqu'à 12 personnes dans notre salle de conseil de la direction. Parfait pour vos réunions/séminaires, vos enterrements de vie de jeune fille/baptêmes d'enfants, vos fêtes d'anniversaire, vos événements de collectes de fonds/événements caritatifs et bien plus encore !Avec d'excellents restaurants à proximité et de fascinantes activités à courte distance en voiture, vous êtes sûr d'apprécier votre séjour ! Au coeur des dunes de l'Indiana, nous sommes situés à quelques minutes des plages nationales en bord de lac et à 2,5 kilomètres de notre plage locale. Les dunes de l'Indiana ne manqueront pas de vous impressionner et offrent des activités parfaites pour une nouvelle aventure. Chaque client de l'hôtel reçoit un service clients de qualité supérieure assuré par notre personnel primé. Venez nous découvrir, profitez de votre séjour et revenez vite nous voir !

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Avis de nos clients

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Basé sur l'avis de 357 voyageurs
Certificate of Excellence
Très bon
En couple En couple 62
En famille En famille 152
Escapade entre amis Escapade entre amis 26
Professionnel Professionnel 79
Voyage solo Voyage solo 19
Rapport qualité / prix
Best Western Plus Portage Hotel & Suites,Portage
  • 5
    « Great Place to Stay »

    Family friendly and very attentive. Clean rooms with comfortable bedding. Nice indoor pool and splash park for kids. Good price point. Close to restaurants and Bass Pro Shop. Easy access to train to ride into Chicago for the day.

    « Being updated »

    It was a quick stopover to catch some sleep between long road travel days. Did not make on line reservations but rather walked into the hotel and registered the old fashion way, in person. Greeting by a very pleasant front desk clerk, we were checked in and directed to a local restaurant. Room was very comfortable. Looks like renovations are being done, and they are needed. Hotel is aged but by no way a reason not to use this location as a stop. Hotel also has a lobby bar serving cocktails, breakfast buffet, a pool and game room.

    « Nice Hotel »

    The hotel is nice. The room for double bed where I'm in kinda small though. And the bathroom door actually on the way and collide with the room door. I think the hotel under construction to the better. But I don't think the room big enough for double bed.

    « great place »

    the hotel was very nice and clean the help was good we rented out a banquet room they were very acomdating to us helped us and let us have a fun time . the pool area we nice for the kids water was a nice temp

    « Great hotel »

    Hotel was very clean and staff was friendly. Room was comfortable and beds were outstanding. Only bad things coffee was very bad, but breakfast was good. Exterior lights were dark. Definitely need brighter lights and more of them.

    « Best best western »

    This motel is located right off the interstate and has a bar and grill on the property so once you check in you don't need to leave. Melanie at the front desk is always helpful and Kimberly (house staff) will tend to any thing you need to make you comfortable.

    « clean and comfortable for the price »

    presentation of the motel and location are excellent...access to food both on the property and within walking distance...staff are very friendly and problems with check in at all...nice to have food and a small lounge on the property

    « Average »

    Friendly desk and breakfast staff. The room was ok but not very clean. Breakfast had extended early breakfast times to accommodate clientele. We ate breakfast a bit late but still had excellent taste, variety and helpful staff

    « Great Staff! »

    The staff at this hotel is always very friendly and pleasant and accommodating! In addition, the beds are comfortable and the rooms are very nice and clean. Would highly recommend this hotel to everyone for business or pleasure. Great location as well.

    « Great location »

    This was a great hotel to use as it was on our route. Room was spacious and clean and quiet. The free breakfast was helpful and I liked how many of the items were individually wrapped. Was able to reserve last minute so very convenient.

  • 4
    « Nice hotel, great location »

    This hotel was nice and clean. The location was in the middle of a lot of attractions we planned on seeing. The breakfast was tasty. The employees were very helpful with instructions to places and finding us a kitchen knife to cut our pizza with after hours. I recommend staying on the second floor however. There are lots of geese!

    « Just what I was looking for »

    A last minute trip popped up and didn't have time to research hotels in the area. The price was great so I booked this quickly before getting in the car. It turned out to be a great surprise. Best Western has stepped up it's game. Like many, my top concern is cleanliness. From the lobby to the room to the breakfast & gym areas, this BW+ came through. Check in was easy, quick and the staff was fun from the word go, while still being professional. The room is laid out well, with plenty of space. I was only there one night, but it would be great for a longer stay. The fitness area is the size of many hotel gyms, but they were able to fit in more than just cardio machines. It's great when you can have a good workout while traveling. The breakfast area is rather large. I also like that the food dining area is off from the main entrance more than most hotels, so it's much more quiet. The seating is a back from the food station, so there's less commotion and it's easier to concentrate if you're trying to get work done or even just read. The location was great-simple to hop back onto the highway yet also back enough so that the property was quiet. The staff was pleasant throughout the stay and even though they were busy, gave me a late checkout (which can make a huge difference when going from town to town). I've rarely had such a great experience at a hotel in this price range. This Best Western Plus exceeded my expectations. I'll be back.

    « Nice hotel, Nice staff »

    Great place to stay...It is right off of i-94 very conveniently located! friendly, clean...reasonably priced...I highly recommend. Pool and hot tub were very nice as well! Lots of other nice amenities and breakfast was decent!

    « Very Quiet, Very Conveinient. A great stay »

    Stayed here for 2 days. I loved the location. Just minutes off of a major highway, yet quiet enough where you didn't hear the noise. Staff was extremely helpful. Rooms were clean. Bathroom was spotless. Breakfast in the morning starting very early, and a bar area at night. Large parking area, so never an issue trying to find a place to park. Food choices just minutes away. A very quiet stay. No complaints here.

    « Great place if you're passing through »

    This hotel was a great choice during my trip through Indiana to Illinois. The hotel was clean, the room was super spacious (with a separate sitting area) and the staff was very friendly?especially the breakfast staff who go out of their way to provide a free, delicious hot breakfast! Wifi was free and easy to use, and the free parking was a huge plus. Will be back!

    « Lodging »

    Clean hotel great people comfortable beds right off the freeway the staff is always been courteous food right around the corner pool workout rooms are always clean showers are always clean it's a quiet Hotel really nice hotel to stay in this area definitely will return

    « mini getaway »

    Hotel was very clean and the staff was courteous and friendly. They were able to accommodate us for late check out as well although the housekeeping staff did not get that info and came to the room at 9am to clean it. which was also rather odd since we were checking out that day anyway and should have waited until we left. Maybe they don't have that info on their cleaning list? If not they should.

    « Good place to stay for a night off the turnpike »

    This is the second time I have stayed in this hotel. My daughter is in college in Chicago and this is a great location to stay overnight on the way to drop her off and pick her up. Good price and wonderful staff. Rooms are updated and pretty clean. The room was slightly damp smelling on my second stay but would stay again.

    « Disappointing »

    Not my best experience at a hotel. I waited a good 20 min. to check in. And had someone walk into our room 2 different times! There were no pool towels available, although my kids loved the pool. Breakfast was crowded and the one kind of cereal my kids wanted was empty. :(

    « Great Place to Stay »

    This hotel is a great place to stay whether it is family, couples or for a business trip, the hotel staff are very friendly and helpful. The hotel is close to places to eat and a park for sightseeing.

  • 3
    « Simply okay »

    We arrived and was first pleased with our stay. However, the water did not drain very well in our room and when we were leaving, we found a cricket on the floor. For this time of year, it could be worse. Also, the price was a little high.

    « Worth the price »

    This hotel had the cheapest room I could find which means I didn't expect it to be perfect. The room was nice- there was a small entry room with chairs and a tv. Two king-sized beds, fridge, coffee machine. All great. It was not as clean as I would have hoped (see picture). The breakfast was great (excluding the really nasty fruit) and the ladies at the front desk were great!

    « had everything I want »

    the beds were nice. The selection of channels on the television was very good. I enjoyed a good breakfast. The hotel was quiet. Convenient location, easy to find. If you are super picky you may not like that a lot of truckers use this hotel but they are a quiet group. Check-in was super fast and easy.

    « Decent hotel »

    Hotel is getting renovated so it had a lot of workers. Rooms and bedding were good. Splash pad was neat but the room was really hot. Option for breakfast was good but the food was 1 step above terrible. Felt safe here and staff was nice. Big comfy beds, clean bathrooms, easy parking.

    « Great end to a hard day at work »

    I always arrive late at the best western because I work long hours and the staff is always amazing! The bartender Nikki always stays open later for me and makes sure I get to eat even if she is close to closing! I really appreciate her and the rest of the staff! The rooms are always comfortable and the breakfast is top notch! Wouldn't stay anywhere else!!!

    « Great Stay »

    Our stay was wonderful, the staff made us feel like we were right at home! The rooms were clean and very comfortable. The pub in the lobby has great food choices so we didn't even have to leave the hotel for dinner! And the free full breakfast in the morning was the icing on the cake! Thank you, we will most definitely stay again!

    « Close to Dunes and Chicago »

    My family and I have stayed here before. It is very nice, cozy, and close to Chicago. The downside is there are not many restaurants within walking distance, however, the bar inside has food so that was good enough for us (they have a kids menu). They are doing some renovations but it did disturb us at all as they were taking place in the lobby. Looks nice. Staff is extremely nice and go out of their way to accommodate people.

    « Nice stay »

    My husband and I stopped for an overnight stay in this hotel. We have stayed here several times on our trips north and return home. Our room on the fifth floor was clean and neat, new carpet and tile in the bath area. I would agree with one other review, the towels are a little rough for my preference. The desk staff was courteous both at check-in and check-out. Tony was helpful and patient.

    « Ok...but could be so much better »

    We have stayed at this hotel before when visiting the Indiana Dunes area. Our last visit was good, not exceptional in any way, and I would again say we had an ok time here but this hotel has so much potential to be better. As a Diamond level BW member we were provided a room upgrade to what I would say was a mini-queen suite consisting of a regular room with 2 QB and a smaller "side" room with a sofa sleeper. Overall the room was fine, and we appreciated the upgrade. Two issues...the bathroom is pretty small, and as noted in my review from 4 years ago the "football" shaped sink leaves minimal counter space for items. Both the sink and shower drained VERY slowly, resulting in taking showers that left us with 2-3" of water in the tub and 20 minutes to drain. The HVAC system has been updated and worked very well. Some reviewers note a smoke like smell in the room upon first entering and I agree that this can occur despite having a non-smoking room. The odor was not overly oppressive and we never noticed it again after first arrival. The housekeeping staff skipped our room during one day of our 3 day stay- inexcusable. The pool area is nice, but again details keep it from shining. The nicely provided shower area to rinse off had containers for soap, shampoo, and conditioner...but they were all empty. I pointed this out the first night to the front desk and it was never resolved. The breakfast area was undergoing some remodeling which resulted in no waffles for the second and third mornings. Otherwise the breakfast was average to above average. I understand that there has been issues with obtaining and training good staff, but isn't really a solid excuse. Rates seem on the high side, yet this seems like a very popular stop for truck drivers so I wonder if they receive a deeply discounted rate. If we return again to the Indiana Dunes area we will likely stay here again and hope that staff issues and some maintenance issues have been successfully resolved.

    « Good Value »

    We stayed on our way to Chicago. Everything was great here. Good location, there was adequate room, great price, and excellent service. Our main focus was finding a hotel room big enough to sleep six people. With 2 queen beds plus a sofa-bed, it fit our needs perfectly. Great job Best Western!

  • 5
    « Weekend getaway! »

    Great place for families or business! The pool is awesome for kids! Rooms are comfortable and clean. Staff is amazing! Lots of things to do in the area! National Park, lots of beaches to choose from, 2 water parks in the area, lots of shopping within a short distance. All around a great place!

    « Barry Pennell »

    I stay at this hotel a couple of times a week. The staff, from the manager to the housekeepers, are top notch and the best I've ever dealt with. This group of people make me feel at home when I have to be away from my family. The maintenance staff does a great job with the upkeep of the rooms as well as the hotel property. I have never had a negative experience here and urge all to book a room here when staying the night in the area. I have stayed here multiple times with my family as well. My personal visits are as pleasant as my business visits.

    « Amazing Place »

    I have stayed at this Best Western a few times and it is wonderful. The manager there is wonderful and always seems to be there. Pool area is nice for children (need more pool towels though). This Best Western has a bar which is great if you don't want to venture out. The breakfast is pretty good and lots of options available.

    « Very nice Place »

    We stay at the Best Western at least once a month. Just a night away from the kids and some alone time. The rooms are always neat and clean. The bar area we love it the restaurant is a plus.. I would highly recommend this hotel... The staff always have smiles on their faces very welcoming. I give them 5 stars

    « Such a depressing hotel »

    Whereabouts are depressing, hotel is depressing (brown brown brown and low ceilings). Everything smells. Breakfast was hideous, both the food and the breakfast room. We didn't dare try the pool - it just did not feel clean. All we wanted as soon as we checked in was to leave as fast as we could ! Slept well and very friendly staff.

    « Ok stay »

    First night was good..second night keys would not work and drain in bathroom clogged but maintenance resolved both problems quickly. Housekeeping does not speak English and could not understand we needed more towels in our room. Service was good and overall a good stay. Will stay again.

    « Outside of Chicago »

    This was the last night of our 12 day trip. After going through the Chicago traffic, we were glad that BW had an available room for us. Being right near the highway and having a truck parking lot -- the room was very quiet and peaceful. Always enjoy the BW's breakfast before we head out for the day's drive. Make sure to join BW's points club.

    « Not Best Western Standards »

    For all the Best Westerns I have stayed at this was the worst. Peole were great. Exterior great. Staff good,not enough for the work they have to do. Rooms not so good, smell smoky, bathroom tub not clean.

    « Fairly Typical 3-Star Hotel with a Few Issues »

    This Best Western offers about what you would expect from a 3-Star chain hotel, but we had a few issues that made our experience here less than ideal. Some things were good. We would not choose to stay here and have this type of mixed experience again. We checked in yesterday afternoon. The girl at the desk (I'm not sure of her name) was really nice and friendly, and she left me with a good feeling. We got to our room, and it was nice and big, seemed clean, and the A/C was cranked which felt great on a 90° day. The room had that strong smell that hotels get when someone has smoked in a non-smoking room (the whole hotel is actually non-smoking) and they try to deodorize it. Oh well. Not a big deal. We were only in the hotel for a few minutes. We dumped our stuff and went up to Chicago. When we got back it was after 1:00 in the morning. We were exhausted, and our bodies are on Eastern time, so we were ready to hit the hay! We changed into our PJs. After that, the troubles started. The sheets on the bed were very damp. I don't know if it was from the humidity, or if they just put damp sheets on the bed, but it was straight up wet. Again, I just kind of said "whatever." It was really late, we were already in our pajamas, we were on the top floor of the hotel, and we didn't want to deal with the hassle of getting new sheets. So we decided not to be fussy about it. Then we noticed the sink in the bathroom wasn't draining. Again...whatever. We were ready to drop and didn't want to wait for someone to come to our room to look at the sink, so we just left our soap- and toothpaste-filled water in the sink to drain overnight. (And it eventually did.) Then I got the emailed receipt from the hotel. We checked in at 3:00, so I'm not sure why they didn't email the receipt until 1:30 a.m., but, as I keep repeating, "whatever." So I looked at the receipt and saw they had charged us the hotel's standard rate for the room. We had actually booked through TripAdvisor and were supposed to be paying about $31 less than that. We decided to go to sleep and deal with it in the morning. At 8:00 this morning, we were awoken by a loud *KNOCK KNOCK KNOCK* "Housekeeping!" The guy did not wait at all for a response before he tried to enter the room. We had the bar lock over the door, so when that stopped him from coming in he just closed the door and went away. No apology or anything. The girl who checked us in yesterday told us that a lot of truckers and railroad workers stay here who check out very early in the mornings, so I suppose that explains housekeeping coming around so early. It wasn't a huge deal, but we were really tired and didn't like being woken up so early, and especially that the man didn't wait at all before trying to enter the room. Also, this was during the time the hotel was serving breakfast. If I had gone to the lobby for 10 minutes to eat and he had come in to clean, I wouldn't have been happy to come back to him in the room. Typically, in my experience with hotels, they don't try to come and clean so early on the morning you're checking out unless they know you have already checked out. Just to make things a little worse, the man came back at 9:00. At that point we were up, but still in the room. He knocked and said "Housekeeping!" And I ran over to the door and said that we were still in there. He repeated his knock (?) and yelled even louder "HOUSEKEEPING!," so I yelled back "SORRY, WE'RE STILL IN HERE!" Again, he just left without saying anything else. Okay then! Breakfast was okay, but nothing special. The shower was very nice. The hair dryer was good and hot, but very weak. The hotel adjusted our rate after we showed them our receipt from The first girl tried to justify charging us the full rate and explain it, but the very nice girl who checked us in yesterday cut in and made the adjustment for us and apologized. So...overall, no harm done, but there were just too many little problems here to make us want to come back again. I want to be clear that none of these issues were a big deal on our own, and we didn't complain to the hotel about anything other than the price of the room. We didn't give them a chance to make things right. I bet they would have. It's just an inconvenience to have to ask for things to be working the way they should be working.

    « Very Unhappy »

    We waited an hour beyond the posted check in time with three small children for our room to be ready. Breakfast was disappointing when food ran out each morning by 8:30 and the milk was curdled. To top it all off, we've been billed four times for a two night stay putting our bank account in the red. Never again.

  • 1
    « Very Disappointed in Management »

    My family was to stay at this hotel the first night of our vacation. I had requested a deep clean of the room and no scented products due to severe allergies/asthma. I had spoken to Nicole (the manager) & Housekeeping prior to making our reservation and the day before our arrival I confirmed my requests with the front desk. We arrived late and exhausted. The lady at the front desk was polite and friendly but she informed me that Housekeeping cleaned the wrong type of room and, since they were booked up on that room type, another person with that type of room reservation got the specially cleaned room. She allowed us to check out a few rooms but they all had some type of scent or smelled like smelly socks. We were going to go with the least smelly as we were exhausted. We checked in and went to park. My asthma was triggered and we checked out before bringing our stuff in. I tried to reach Nicole, the manager, the next day. I left a message with the lady who bartender for them and was assured that Nicole would return my call. That was 7/9/16. I have yet to hear from her and am disappointed that she failed to address this matter herself. I do not plan on ever staying there or at any Best Western again. FYI: We have had only the best experiences with the other hotels we have stayed at on our trip.

    « Great stay for the family! »

    We had a pleasant stay where everyone in our family (even very small children) were very comfortable. We liked the pool area to help keep the kids occupied for most of the evening and we had a great room where everyone was easily comfortable and could have a restful night. Definitely recommended for a stay in the Portage, IN area.

    « Horrible Service »

    We made a trip all the way from Champaign, IL to the Best Western PLUS in Indiana Portage, which was supposed to be one of the best and we found out that it was one of the worst. The front desk offered very poor service, the housekeeping was also very poor and when my family and I went in the morning for breakfast, there was not anymore food available for anyone there. The breakfast servers were very rude and we could not find any more breakfast at around 8:30 AM at the hotel. So, we had to go to a restaurant for breakfast even though the hotel stay included a complimentary breakfast. Apart from this, we reserved a non-smoking room on the fourth floor and the room's odor reeked of cigarette smoke.

    « Very helpful staff »

    The staff went out of their way to make sure our baseball team and families were well taken care of. They dried our baseball uniforms at midnight in the hotel dryer since the normal dryers didn't work and the boys had a game early. They opened their weekend breakfast buffet up 30 minutes early so the boys could eat before they had to play ball. They kindly set up additional tables and chairs in the breakfast area so we could have group dinners for all 50 ball players and family members.

    « Great Stay! »

    Stayed here for a weekend in late May while in town for a wedding, along with many other family members who had booked rooms here.It turns out there were groups staying here from three different weddings. The place was bustling. Each time I have stayed at a Best Western over the last few years, I've been continuously impressed! This chain has definitely made some fantastic improvements which have kept it in the running with the better hotel brands. The rooms (I was in the rooms of several family members as well) were clean and comfortable-passed my test of walking barefoot on the carpet and not making my feet feel yucky. The breakfast was great-lots of variety. The workout room was very small- one treadmill, one elliptical, and 2 weight machines, but it did the job. We loved the bar in the lobby-great gathering area for our large group. They kept the bar open extra-late for our group. I would definitely recommend this hotel if you're in this neck if the woods.

    « It was ok »

    We booked a handicapped room on line: We are attending a graduation in Valparaiso and all the hotels in town were already booked. My 70 year old handicapped mother checked in the day before me (do to a missed connection) They put her in a none handicapped room. The toilet is very low, making it difficult for my mother. When I arrived I asked for a handicapped room all of the rooms were booked . I wanted to change hotels but we had pre paid. We stayed for three nights (me 2nights)

    « Standard Hotel Experience »

    I stayed at Best Western for one night on my way through town. I called ahead to let them know I would be checking in late, and they were prompt on the phone. When I arrived the front desk was helpful and quick checking me in. The room was clean and well stocked, made up properly and the AC was on. It was a little damp which was slightly uncomfortable but it was very humid out so I guess that's normal. The linens and towels were clean and high quality and all the flat surfaces were dust free. The sink, toilet, and shower were not perfect, but normal for the price range. Complementary breakfast was from 7am-10am and was decent. There were hot eggs and bacon and biscuits... the eggs and bacon were pretty bad but that has been my experience with all hotels in this price range. Stick to the pastries, yogurt, cereal, milk, coffee, juice etc. Check out was 11am and was painless. Pros: convenient location, spacious room, plenty of facilities (pool/spa area, gym room, lounge, free wifi, business/work room, arcade, etc). Cons: furniture in the room was getting worn out, hot breakfast not so good, stairwells could be cleaner. Verdict: if you need a place for a short period of time, would recommend. No complaints.

    « A Lovely Surprise »

    The room was a suite with a TV in both rooms, and a comfortable sofa to sit while surfing the internet. The breakfast was fresh and plentiful. All the facilities were easily and conveniently accessible.

    « A Freind along the way! »

    Initiallyt had problems locating check in staff, but was very nice when located (about 10 minutes wait, no one around). Room was spacious with great bed and very clean. Hallway and pool area were very, very noisy! Both late at night and early in morning.... other guests were the problem, not staff. Complementary breakfast was both hot and cold but needed more fresh fruit. Very easy access to interstates 94, 90 and 80. A nice stay.

    « Business trip »

    Our overall experience was good. Nice friendly staff. Clean hotel and room. Breakfast was good. Would stay again when in the area. Conveniently located off the highway. Only negative would be the condition of the parking lot. Big potholes.

  • 5
    « Great stay »

    Very clean and spacious rooms. Great staff and amenities. The beds were wonderfully comfortable. We stayed on a Friday night to Saturday morning and the weekend breakfast was fabulous!! Although we didn't have time to use it, the pool was an option had we arrived earlier. We even had the opportunity to have a drink in the bar in the lobby area which after the day we had, was definitely in order and well deserved.

    « spacious rooms, good service but that bathroom fan »

    The bathroom fan could not be switched of and was very loud. It is that we were tired, but that noise did not do our night rest any good. The rooms are spacious, the beds are super, the hotel staff is friendly and service minded. When we left they said to go and do something about that bathroom fan.

    « Great Hotel »

    I always try to stay at this Best Western. Its location is convenient and the hotel staff go out of their way to make the stay comfortable. Only one downside, there are no local PBS tv stations available on their DTV system, and thats a shame. They need to correct that.

    « Vacation »

    All in all not a bad stay, the beds are comfortable but the place feels old and run down. Bathroom doesn't have a vent fan, walls are paper thin, and toilets were the smallest I have ever seen. The staff was friendly and checked in on us to make sure we were doing alright.

    « Meanie was great, and so is this hotel »

    We stopped here because we couldn't go any further driving. Melanie greeted us with nothing but compassion and friendliness and we felt very welcome. She upgraded us to a nice room and the beds were amazing. It was really a good turn around to a rather stressful situation. She really represents this hotel great.

    « Enjoyed stay »

    Easy access from Interstate and less than an hour drive into Chicago. Quiet motel with added features of a decent breakfast, indoor pool, fitness center, and even a bar for a few drinks. Super friendly staff....

    « Beauty Sleep Achieved! »

    I am a stand-up comic that travels extensively. I was making my way to Sioux City Iowa to headline the Hard Rock Casino from my home state of Pennsylvania. That is an 18 hour drive! It was about 10 hours into that ride when I needed some good solid rest in a nice hotel, and I am glad I picked the Best Western Plus Portage Hotel & Suites in Portage Indiana! Not only was it a great location on my way west, but it had the most amazing complimentary hot breakfast to get me back on my journey in the morning. I expected a Best Western to be more simple, economical, and standard, but this hotel exceeded my expectations by 1000%. The room had the best amenities like free WiFi and flat-screen TV, minifridge, microwave and coffeemaker. I wish I could have taken advantage of the other perks like the indoor pool, whirlpool and a 24/7 fitness center. My stay was just not long enough. My bed was so super comfortable and the pillows were like heaven. My room was very clean, and nice and quiet. I also checked in at an odd time, and had absolutely no problems. In fact the late night/early morning desk concierge was exceptional in getting my room for me quickly, and explaining how great the breakfast was going to be in a few hours, and gave me the rundown of the Best Western Rewards Program should I want to join! I will definitely stay again here, and hopefully not just for a day, but for a few days next time! Thank you!

    « nice place, very nice people »

    Stayed with our family for a wedding and the entire staff went above and beyond to make sure we had all that we needed. The pool worked well for the little ones in our group. The water was warm and clean. the staff made the stay very memorable. The staff greeted us warmly and made us feel very welcome

    « Quiet spot »

    Check in was very smooth, ladies at the front desk were very friendly. I even asked to switch rooms and there was no problem. (wanted to upgrade to the suite) Beds were pretty comfortable, but the pull out sofa needed help. Not a lot of things within walking distance. A little store/market and a Denny's across the street.

    « Great Service »

    The Hotel was very nice and affordable the room was nice and clean big thanks to Housekeeping!! The breakfast was really good and the front desk Staff was very helpful my kids really enjoyed the pool area it was nice that the hotel has a pool area for smaller kids loved it! I will visit here again and would recommend this hotel to others

  • 5
    « A+ Hotel »

    Fantastic spot. Price was very affordable for the outstanding quality of the hotel. Clean, quiet, comfortable, good breakfast, front desk was more than accommodating at a 12:30am check-in. Would absolutely stay here again.

    « Quiet & Restful »

    I'll be staying again. The rooms are clean and comfortable. There is plenty to do in the area. Had a perfect bed after a long day at work it was great coming back to the hotel for a good movie and a comfortable bed .

    « Comedian With A Night Off »

    I was performing around Indiana and Michigan for a couple of weeks, but I had a few night off between gigs. I decided to stop at this hotel for a relaxing evening. Not a lot of flare, but all of the essentials were met. The staff was very accommodating, and the rooms were quiet and comfortable.

    « Service »

    This has been one of the best hotels I have stayed in and I plan on staying at Best Westerns more now. We came up to take our son to a specialty doctor in Warrenville and we will be coming back in a year. I plan on keeping the name of the place in a file so that I can come back next year. We stayed at choice hotels the other times because I was able to receive a free nights stay after two nights. I wish that best western had something like that and I would stay more there. We were gone for 5 nights.

    « just far enough away »

    This hotel is just far enough away from the hussal and bussal away from the large city of Chicago to enjoy the evening before fighting the traffic going into town, or to relax after getting through the the fight. There are several places to enjoy breakfast, lunch and dinner if preferred close by.

    « Great! »

    I had to stay only one night but the room was comfy any clean !.. The service was outstanding ! The breakfast was really good and free! Overall it was great ! Way better than the hotel across the street ! That's for certain . Close to the express way too!

    « A great place to stay at »

    A very clean place to stay for a good nights sleep. Nice full breakfast available. The is a small bar for a night drink. Very comfortable beds and a very friendly and helpful staff.. A Bass Pro sporting store is near by for shopping. Located between two interstate roads for easy on and off

    « Great Stay, will return »

    We had a great stay here. Everyone was very nice, helpful, and my room was clean. Breakfast was very good, a lot to choose from. I was able to use my CLC card at this location. If you don't have one of these little cards, you're missing out!

    « Weekend Getaway »

    I couldn't ask for a better stay. The staff was friendly and accommodating. I took my kids swimming and they had a blast in the kiddie pool. The room was clean. The beds are extremely comfortable. I love the new breakfast with pancake maker and flavored waffles were a hit with the kids. The staff was a little busy in breakfast but did an amazing job keeping up.

    « Relaxing Time »

    I couldn't have been treated any better by the staff at the front desk. The room was clean with no issues. The hotel was perfect for just wanting to get away from the house and relax for a few days with peace and quiet. I would recommend to anyone and more than likely stay there again when I need some r & r.

  • 5
    « Bmx racing weekend »

    Rooms where clean, staff friendly and helpful, would recommend this place to everyone. Breakfast was awesome from having eggs,sausage, gravy, waffles, cold cereal. didnt get to the pool but looked like a nice time

    « Amazing Visit »

    Amazing Service, Lovely Rooms, Very clean, Had whatever I needed, pool and hot tub were amazing. The breakfast was good and their lunch and dinner menu were delicious. They kept it quiet and there were 3 birthday parties all under control. Had an amazing weekend.

    « Very nice staff and great time for the whole family »

    I just wanted to start this by thanking the entire staff for making or stay with them very enjoyable. The room was more than large enough for myself and 4 kids. The pool was very good for my little ones and older ones. Breakfast was great. Everyone found something they wanted and they all had something different. The food asset the bar was good and again they had something that everyone liked. Anytime we needed anything they were eager to help. Thanks again staff for making my son's birthday weekend getaway an excellent time for everyone.

    « Great place to stay »

    I really enjoyed my stay. Everyone was helpful and nice. Great breakfast. My children and I had a standard suite. The rooms were very spacious and clean. The beds were very comfortable. We had great internet and cable service available for guest. I would definitely will be staying here again.

    « Second visit and updatrs made. »

    We visited this hotel two years ago and had a good experience so we decided to try it again. Our experience was the same but unfortunately housekeeping didn't clean our room and our comforter was dirty. The great thing is that they updated the hotel a bit and added the ability to order food from a full menu from 5-11pm. Even though there was a cleaning oversight, we will visit again because they have good rates and the they have great people working there.

    « Come on, man! »

    So, I arrive and proceed to ask if there are any bed bug problems. The receptionist laughs and says that it's a really expensive problem. I agree. She said, "not right now." I go to my car to get my laptop and walk in to hear the receptionist and a maintenance man discussing where bed bugs have been discovered on the last shift. Wonderful. I do my check and find no bed bugs, however, I do find a very unclean room. The vents are visibly soiled with black debris. The carpet has been recently replaced, however, it is extremely unclean. The counter surfaces to the desk, night stand, and coffee table are visibly soiled from the last occupants. Then, when it can't get even worse, it does. A bunch of inconsiderate people walk in to the room next door jumping around with the TV blaring until 2:00 am. The only thing clean about this room was the bathroom. Too bad people notice more than just the bathroom. Don't let the modern reception area or exterior fool you.

    « B W »

    great place for truck drivers, plenty of room for trucks close to a fuel stop. now this part is a real pain can not submit until 200 characters are used up so here we go 24wdfw'kce20ewsc'scscs[pcjs ase8wds,w=09s s-dkwfwi90r8fwfjw9r7wwior7fswou29r7wdwpdsdspdiw7e2 hope this was helpful and this is why i dont bother with doing these things

    « So-So »

    The pictures and reviews of this hotel made us drive a little farther south than we intended. The hotel staff is VERY FRIENDLY and the property is well maintained and clean. The common areas of the hotel were absolutely freezing during our stay (originally had 2 nights booked but cancelled the 2nd night after hotel was so cold) as well as the very kid friendly husband said he doubted it was even 60 degrees! The hot tub on the other hand just about scalded you. This was reported to the manager, who immediately went and addressed it, but the freezing cold pool was not going to warm up that quickly or the common areas. The room was "ok"...clean but very small as compared to what the pix showed. Overall - hotel was so-so, employees were great. Would not drive out of our way to come again though.

    « clean and friendly enough, but a bit isolated »

    The room, the hotel, are what the English call "bog standard" - neither good nor bad. The breakfast, for example, was certainly adequate but nothing remarkable, likewise the rooms. There were, though, a couple of reasons why, although the hotel was reasonably well kept up and the staff helpful, I might nevertheless not stay here again. The first may not be a concern to others: a motion detector inside the front door of the room so that, when anyone in our party of four got up in the night to use the bathroom, the light came on and half the bedroom was illuminated. (I'm a light sleeper, so it bothered me.) The second problem, again perhaps not a concern to others, is the relative isolation. There's a Denny's across the street, and a gas station, but other than that not even a convenience store much less a Walgreen's or a mall. As it happens, we're stuck here in bad winter weather, and it would be nice if there were more options within walking distance. I imagine that in the summer, of course, this is not an issue as people head off to the lake.

    « Meeting place »

    I needed to meet someone in a mutual place in Portage and went to ask about sitting in the bar area at this hotel. Not only did they allowed us to sit and talk, they even opened the bar for us a little earlier than scheduled. I was so impressed that I asked for a tour of the property and a few rooms. Everything was very nice! And the waterpark style pool area is a great addition for families. There was a childs birthday party going on which was really loud, but I think that the parents should have controlled that a little better. The staff was very nice and made me feel welcome. I will be staying here to bring in the new year with my chidren.

  • 2
    « Clean, adequate trucker stop »

    All staff were courteous and obliging. Rooms were clean. Maintenance questionable. Room had noisy airconditioner. Complained and upgraded to a suite but with defective thermostats that pumped out heat irrespective of temperature setting. Onsite "pub bistro" might be useful if stuck in snowstorm with no alternative. Basically a motel breakfast room that can produce sandwiches. And breakfast? Interesting to encounter a new concept of "egg" -- a flavorless splodge of orange on a white disk. Asked what they were and told "that's the way they come". Conclusion: An average motel, acceptable to most, but priced like a three star motel

    « All in the name »

    I couldn't have been treated better if I stayed with my own family for the holidays. From checkin to my perfect room through an excellent evening at the bar, everything I ran ino made me more relaxed and comfortable. The pool and hot tub gave my family time to relax and have fun before a good nights' sleep leading to a very tasty breakfast. It's so hard to stay in a hotel over Thanksgiving, This hotel and all it's staff made it simple. Hats off to them for doing such a great job.

    « home away from home »

    I couldn't ask for better staff. The hotel and accommodations were excellent. The bar has a good variety of food and drinks. The bartender and housekeeping are friendly. The rooms are comfortable and affordable. The pancake maker in the breakfast area is a nice touch as well as flavored waffles/ pancakes. Would recommend if in town, maybe it will become your new home away from home.

    « easy access »

    Great access with a nice quite room, less than a mile from I94. Several newer eateries such as Dennys, Longhorn, McDonalds and much more. Nice area for breakfast dinning. Afternoon bar off the lobby area.

    « Great Location, Nice Lobby and Rooms »

    This hotel is right off off 94, really convenient. Stayed here twice when traveling from Chicago and the South Bend hotels were all booked. It is just about an hour away from South Bend so about half way between Chicago and Notre Dame. The lobby and bar area are really nice. Nice rooms if you are with a group to get pizza and sit. The breakfast is complimentary and not bad. Only one waffle maker so one day we were there and there were some youth sport teams there, lots of kids, and the line for the waffles was about 20 minutes. Other than that the breakfast food is good. Rooms are nice and room rate is good.

    « Best Westen Plus Stay »

    I had a very nice stay at the Best western plus in portage Indiana, I always choose this hotel when on travel due to the calm nature and environment. I am happy to give an excellent review for this hotel due to the experience my family had while staying at this hotel.

    « Nothing Home to Write about »

    Extremely Basic, gargantuan of a property. Nothing really extraordinary about it. We stopped here for a night on our way back from New Buffalo, MI. The breakfast spread was very dull & lay out unsightly. The pool was big but not very appealing. Rooms were nice & big and so were the bathrooms. But housekeeping was slow & tardy.

    « Great lobby, updated room »

    First off the lobby to this hotel is much nicer than nearly any other Best Western I have stayed at. The rooms were decorated nicely and everything was very clean. The value for what I paid was very good in my opinion. Located right off the interstate and just a mile or so from the Bass Pro Shops in Portage.

    « This is one of the nicest Best Westerns we have stayed in. Hotel is spotless and very modern. »

    We arrived at this Best Western with a reservation after an 8 hour journey only to discover we had put the wrong address in our gps. Melanie at the front desk took control for us and switched our reservation to this location. We were extremely grateful as we were exhausted from a long days travel and didn't want to backtrack to where our reservation was. This was a very fortunate mistake for us , as this is one of the nicest Best Westerns we have stayed in. It is super clean and vey modern, convenient to the highway without any traffic noise and gas stations very close by. If we ever find ourselves in this area again we would without a doubt choose this location .

    « Best Western Portage »

    A very quality Hotel, and a super value located near South Shore Rail stop --which is a very inexpensive way to head to Chicago, or simply use it for resting and refreshing. A well managed and run property, .

  • 4
    « Best Western Portage »

    Wonderful staff, comfortable rooms, good value. Close to Highway but far enough that you do not get traffic noise. Went to Quaker Steak and Lube for dinner which is close by which was also a great experience with good food.

    « Awesome Best Western »

    This was the best Best Western I have ever stayed in. The place was clean and everything was perfect. We had been traveling all day, so stopping at a nice clean hotel for the night that also offered food was a real plus. The beds and bedding were all very comfortable. I could have been in a Marriott!

    « Mediocre Customer Service, Good Room »

    Upon check in, the customer service representative told us we "cancelled" our hotel reservation. I told him we had not, and it must be a mistake. He then told us that the staff person that took our reservation didn't do it correctly so that was why it was cancelled. He then "found" us a room and gave us the key. I asked if it was a King bed as requested, but he said due to availability there was none available. I understand people make mistakes, however I think that the hotel should have been apologetic and not nonchalantly gave us a room with little explanation. The room itself was great - just disappointed in the lack of customer service.

    « Very comfortable place to stay after activities »

    The Best Western Portage was a very comfortable place to stay after doing some family activities in Northern Porter County. The beds were very comfortable, the pool was relaxing and the breakfast was good. I would consider staying at this place again it the situation arises.

    « Decent »

    Perfect for on the road stops. Amenities great. Nails were sticking through carpet (ouch!). Some non-ordinary cleaning was missed, but all typical areas were very well cleaned (Dirty desk edge, dusty "Ultra clean" sign) A little tricky to find coming off of 80/90 Interstate without a GPS.

    « in a pinch »

    Was traveling across I94 to Chicago as a truck driver about to run out of time, I saw the sign for Bestwestern a the last moment, I was headed to a small mom and pop place o stay. What a life saver and such a nice place . Not much around the area to see but when its time to rest and sleep this was a great place with plenty of parking for trucks which is unusual.

    « Great stay! »

    I stay here for business a lot, finally this was leisure. From check in to check out this place is great. The staff is beyond good and helpful. The new exterior is very nice, rooms are clean, comfortable and quiet. The new fitness equipment is great, the hot breakfast was very good, tasted like real eggs, sausage good biscuits and gravey and a selection of juices. Also chose it because it's close proximity to Chicago, without the Chicago price. Close to the train going into Chicago and close to the beach and lake Michigan. Excellent all around. The only place to stay in Portage!

    « Simple, clean, quiet »

    Good value near Chicago. Very comfortable bed, super-clean room. Stylish lobby with small bar (I didn't have time to visit, but people at the bar looked happy). On major highway but very quiet. Has a nice pool as well.

    « clean bathroom, but in need of repairs, and maintenance and renovations »

    We stayed here Sept. 21-22, 2015 I had reserved an accessible room. The outside looked fairly kept up. However, the interior just seems so dark. Walls painted dark colors. Worn carpet is dark. But also interior in lobby and hallways smells musty! The exterior of the bathroom door had holes busted in it! The bedroom wallpaper above the curtain rod was peeling off. There were cobwebs in corners of the room. Cigarette burns were on bed sheets. My husband sat on the upholstered chair on lt to discover it smelled like body odor! To top it off, we had a "do not dissturb" sign on the outside of our door, and housekeeping took the sign off and put the key in and opened our door! My husband asked him about it..and the man said,"oh, i took the sign off!" however, the main desk clerk said the housekeeping man told her there was no sign there! SO..even though the bathroom was spotless AND very accessible..we will NOT be staying there again!!

    « will shop around next time i am in the region »

    Stayed here for an industry group meeting, so I didnt choose this hotel. But my review for my Sept, 2015 2 nite stay Location: easy to find within 2 mins of I-94 , Denny's across the street for 24/7 dining Breakfast: Very good self serve with waffles, eggs, breakfast meats, pastry, comparable to a other major chains. Staff: Friendly, helpful, cheerful, and professional Lobby Bar: Nice idea but very limited on choice - couldnt get a glass of Chardonay - maybe they dont drink wine in NW Indiana - but this didnt upset us-- we had to go out to eat anyway Hotel Appearance: better than surrounding hotels, nice lobby, bright parking lot Rooms: My overall rating would have been better except for the room,, I was on the first floor---saw a couple small red ants in the tub, which drew my attention to the very worn tub, dull scratched old porcelain.. no a big deal , but a negative. Shower was poor with poor water pressure . Sink was nice clear colored glass, looked much newer than rest of the room.... perhaps a bit out of place Bed was comfortable, pillows suited me.... but that colored throw at the foot of the bed had some noticeable dried white stuff on it ... really a turn off. not guessing what it was, but shouldnt be there! Finally, saw a tick crawling on the bed cover after waking.. I got it and took its pic after squishing it . To be fair, it could have come in many ways and isnt nessarily a sign of poor housekeeping, but makes me wonder if a prior guest had a pet in there? I checked out at 4AM and couldn't raise anyone at the front desk to comment on or leave the tick with.. but im keeping it for awhile in case i constract something unusual. i did go to facebook to leave a comment and got an immediate response that i would be hearing from customer service- - hasnt happened yet ,, just 14 hours later. And finally, my hotel bill was to be emailed,,, still don't have that, but i booked thru AAA and guess this may get delayed. I expected this to be here with 8 hours? Overall, the room price was considerably higher than a couple low -class motels nearby, but I guess not out of line with what one would pay within an hour of Chicago

  • 5
    « Another excellent stay »

    Had another excellent stay at this hotel last week. Thank you so much Melanie for giving us the perfect room for us, we are always so very appreciative. Breakfast was just right as usual and the fitness center and pool were empty so we had them to ourselves. We plan to keep on coming back again and again whenever we are in the area.


Venir à l'hôtel ...

Toutes les directions

Depuis : le nord ou l'ouest, Chicago. Prenez l'I-94 East jusqu'à l'Indiana, puis prenez la sortie 19. Tournez à droite pour quitter la bretelle d'accès et rejoindre la State Route 249 (Crisman Road). Tournez à droite au premier feu, sur Melton Road (US Highway 20). Le Best Western Plus Portage Hotel & Suites se trouve immédiatement sur la droite à environ 150 mètres.

Depuis : l'est ou le Michigan. Prenez l'I-94 West jusqu'à l'Indiana, puis prenez la sortie 19. Tournez à gauche pour quitter la bretelle d'accès et rejoindre la State Route 249 (Crisman Road). Continuez après l'Interstate et tournez à droite sur Melton Road (US Highway 20). Le Best Western Plus Portage Hotel & Suites se trouve...

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