SureStay Hotel by Best Western Pigeon Forge,Pigeon Forge
Pulaski, Virginia, United States
« Loved it ! »
We we're nust looking for a cheap place for a couple nights and were pleasantly suprised. Nice room with patio right on the river. We loved feeding the geese and ducks in the mornings. Very nice. No complaints at all. Will stay again.
« A place to stay, but take care of your own luggage!!!! »
We visited here when we were on a bus trip. Since we were a group we were to have our luggage brought to our rooms. We waited and waited for it to come, and were on a time crunch with having to shower and dress to go out for the night. We had no personal toiletries or clean clothes to change into. We called a few times about where our luggage was and were told that it would be checked into. They denied that they had it and said maybe your bus driver did not take it off the bus. We later were told that our red baggage and another lady who had a small overnight bag's luggage was seen sitting on the curbside after all luggage was supposed to be delivered. It was gone when they went back out to check on it. My husband then got his bag delivered to our room by a Maintenance Man (???) . We later were told that another room of someone who also was on our trip had the luggage and when noted it wasn't theirs, they called to have it picked up and it was supposedly taken to the front desk. Upon us making the first call, it was then delivered to our room. My bag was still missing so we stopped at the front desk to inquire about it and the receptionist girl acted like. "Oh, you lost your luggage, ok". and didn't appear like she was going to do anything to help us retrieve it. We also were told, that they "knew we got our luggage delivered and everything was ok", but not aware that we were looking for the 2nd bag. Quite confusing and difficult to make staff understand until we got a "manager" involved. We had our Tour Guides check into it for us and then we were told we had to get back on the bus to go to our evening dinner and festivities, or the bus would be late and we were holding everyone else up. The "manager" whom we called into the situation said they would try to locate it and call us. While at dinner, our tour guide got a text that it was found and would be in our room upon us returning for the night. It sort of made us still feel very uneasy, even after that since we didn't know if everything was still intact in our bag. . There was no explanation of where our bag was or who had it. I We found it in our room upon arriving back for the night and inquired where it was, but "no one knew". We think it was delivered to an empty room and they had to try and track it down. Very upsetting since we depended on the hotel staff to take care of this detail for us and felt like some of the staff were very nonchalant about it. If we every get that way again on a bus tour, (not having a choice of where we are staying) we will be sure to handle our own luggage!!!
DeFuniak Springs, Florida
« Unexpectedly excellent experience! »
I usually stay in 4 or 5 - Star hotels when I travel, however an unexpected trip meant a last-minute reservation at whatever I managed to find in Pigeon Forge, Tenn. I settled for the Rodeway Inn as it had about the last vacancy for my specified dates. I was prepared for the worse (I haven't stayed in a motel in decades!) but was quite surprised and pleased to discover a truly clean, comfortable room with every anticipated accommodation. Climate control was essential and worked perfectly and without any noise. The bathroom definitely met my expectations, not overly small and with the external room for shaving, etc. The toilet was actually quiet for a change, equipped with that new push button flush arrangement. Nice! Cable TV and the beds were quite comfy ... and ... even an extra blanket and throw were discovered in a dresser drawer. A classic coffee pot was also available (not the Krug type but one in which you can make you own ... i did bring my own ... I even brought a pot which I didn't require as it turned out) and it sat atop a microwave. Great lighting was also available and the usual alarm clock, chair ... good use of space all around. I could not hear my neighbors at all unless they went into the parking lot. Nice place and would gladly stay there my next trip. There was a pool but unusable due to the late Fall weather. By comparison, my friends managed to obtain a room at the motel across the highway. They complained like mad about their room and the false advertising, the high rate due to marginal vacancies and were quite impressed with my accommodations, saying they would choose Rodeway next trip. So, that's about it.
« Sub standard budget Motel »
The rooms are sub standard, some rooms are ok decent while some are (esp smoking ones) are in bad condition for a motel. Not all rooms have amenities as mentioned, definitely a shame on Choice hotels to maintain such motel at Pigeon Forge.
« Thanksgiving weekend »
Spent Thanksgiving weekend here had two separate rooms our room was great, went online to get rooms at a cheaper discount for a 3-day stay my mom and dad's room was good all except for the springs in their bed they where broken room 224, the staff was very helpful and friendly when my dad got sick, there is no INDOOR pool or hot tub that is close on main drag for walking 12 minutes to walk to the island. Also they had back doors to the rooms for a balcony on the top floor and a patio on the bottom floors to see the river between the island and the hotel