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SureStay Plus Hotel by Best Western Pensacola,  Pensacola

2.0/5  - basé sur 258 notations.
7051 Pensacola Boulevard, 32505-1251, Pensacola, United States - Voir la carte
+1 850 476 9091

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> Chambre 1

1 adulte

 

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Blanchisserie sur place
    Blanchisserie sur place
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Note des voyageurs TripAdvisor
Sur la base de 258 avis de voyageur
Voir d'autres commentaires >>
Galerie photo :
Le tout nouveau SureStay Plus Hotel Pensacola se trouve juste au sud de l'I-10 dans la magnifique ville de Pensacola, en Floride. À quelques minutes d'un centre-ville animé et de nombreuses attractions, notamment le parc maritime et le stade Blue Wahoos. Les plages de sable blanc du golfe du Mexique sont à courte distance de l'hôtel. Passez un excellent séjour !

Voir les tarifs et les disponibilités

Arrivée le
Départ le
 
Chambre
Chambre 1
Adultes
Enfants

Avis de nos clients


trip advisor img
Basé sur l'avis de 258 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
20
Très bon
 
37
Moyen
 
34
Médiocre
 
46
Horrible
 
121
En couple En couple 45
En famille En famille 122
Escapade entre amis Escapade entre amis 19
Professionnel Professionnel 36
Voyage solo Voyage solo 16
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
SureStay Plus Hotel by Best Western Pensacola,Pensacola
  • 4
    « Great hotel and staff. »

    I was in Pensecola to see my 73 yo dad for Christmas. This hotel I think had just acquired the Best Western label. The room was huge. My dad came to my room several evenings and we had some dinner, hung out and watched tv and it was great to have the extra room. I know they had just opened and only one wing was renovated. The layout of the rooms was good and lots of room for one to spread out. The bathroom was a big small but it worked. The staff was awesome and so friendly to my dad who would go to the front desk in the morning sometimes to wait for me to come out to start our day. I missed the continental breakfast that I am accustom to getting at my other BW stays but I understand they were just getting going. Thank you, SureStay for a great visit with my dad. I will stay with you again! Deb S.

    « Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    Deb S, Thank you for taking the time to let us know how you enjoyed your stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I am thrilled to hear that we exceeded your expectations and we look forward to seeing you and your family again!

    3
    « Vacation »

    Spent time here during our Spring Break vacation. The rooms were big so you didn't feel cramped, the mattresses were comfortable, and the normal stuff like microwave and frig. They have been doing a lot of remodeling; however, their contractor is not of quality service. This did not take away from our visit and the room was worth the money and location.

    « Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    Anita V, Thank you for taking the time to share your experience! We wish to let you know that your voice is of utmost importance to us. We want you to know that your voice is of utmost importance to us and we thank you again for taking the time to share your experience and impressions of our hotel!

    1
    « The worst hotel in Pensacola »

    Without any doubt, the worst hotel we have stayed in the U.S. in the last 10 years. Unfriendly staff, terrible rooms, terrible services. It was our first time on SureStay hotels and, for sure, the last. Do not recommend

    « Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    WilsonRoque, I'm sorry to hear that you did not enjoy your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

    5
    « Great!!! »

    Best customers service I've ever had while staying in a hotel, the staff is super helpful and very friendly. Near the main road and a some restaurants near by. Rental cars right outside the hotel if needed.

    « Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    Thank you for taking the time to share your comments regarding our staff and service. We hope you'll return to see how we continue to improve our service and hospitality.

    5
    « Great Place to Stay »

    I had a great time the hotel is newly renovated everything was clean and new it is right off the interstate so it was easy to get to and rooms are really large and spacious so I didn't feel cramped at all the staff was very friendly and helpful it was nice to actually have good customer service its so hard to find now a days

    « Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and service. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

    3
    « Oh, my... »

    Given the extreme price spread & reviews for the hotels in Florida, especially with spring break about to kick into gear, I chanced making a sight-unseen reservation. Staff was fine and the room had fridge/micro, flat screen TV with lots of channels and free wifi with great signal. But other than this I was not impressed. I had to make 2 trips back to the office because the key did not work. My room was in a separate building from the lobby and at 10:30 pm this was a bit of a trek. Assuring her that I had not de-magnetized the key by placing it near my phone, apologetic clerk supposed the battery was dead on the door and placed me in another room. Opened the door and was hit by an unpleasant odor. Not sure what the smell was ~ a combination of musty dampness plus industrial cleaner? No luggage carts meant three trips to my truck to bring in cooler, luggage, briefcase. Carpet was stained. No luggage rack in room so I moved the lamp & coffee maker & put my suitcase on the desk/table. Sub-par workmanship on the remodeling efforts. Granite counter with cracked sink. Short & curly hair in tub, moldy shower caulking and black mold in ceiling where it appeared there was a water leak from upstairs. Broken hardware on door spring. Just passing through, I was not on vacation and not looking for anything fancy but surprized BW put it's name on this one.

    « Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

    5
    « Had a GREAT stay! »

    I had a wonderful experience. The staff is both friendly and helpful. I had to check in extremely late, they gladly worked with me. The rooms a very clean and nicely arranged. I love that they leave a little snack and water for each guest. There were a lot of guests thee, but I was NOT disturbed by noise one time. The bed was so comfortable. It is clean and nicely furnished. I will definitely use this place again!

    « Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    Thank you for taking the time to share your comments regarding our staff and bed. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

    4
    « Not bad »

    The staff is obviously showing effort to improve the property. This is an older building, but recently remodeled. Everyone who worked at the front desk was very kind. The two male managers, were very nice and helpful during my stay. This isn't a place to go for a luxury vacation, but if you're just looking for somewhere clean and safe to stay for a work trip it's not bad and the price is good.

    « Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    Thank you for being a valued guest and for providing us the feedback regarding our staff and price. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

    3
    « Newly Remodeled »

    Rooms are very nice and up to date. Great location. The negative I have to say is it was CHEAPLY remodeled. The ice machine does not work on the first floor. The manager was clearly not interested in what I had to say. Indian guy to be more pacific. He didn't have a name tag on. The front desk staff was polite and helpful. But the maintenance is lacking and the manager didn't seem to care.

    « Ralla R, Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    I am sorry to hear that you were not able to enjoy your recent stay with us. We strive to provide our guests a pleasant and friendly guest experience, and when we fall short of doing so, it makes us take a step back and review how we are doing things and where we need to improve. Thank you for your feedback, and bringing this to our attention so we can work on improving these issues to be able to provide our guests with the hotel experience they deserve.

    5
    « Great stay!! »

    I had a wonderful experience at the Sure Stay, The front desk staff was very friendly and help direct me to my room. In the rooms they have a beautiful blue couch and tons of soft pillows on the bed!!! Will deffinetly be back for vacation!

    « Ralla R, General Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    I am very pleased to hear that you enjoyed your stay with us. We strive to make sure our guests can enjoy themselves while staying with us and I am glad to hear that,the front desk employee's were able to help make the situation a little better for you, SureStay Plus Hotel Pensacola, we wish to see you back soon.

  • 1
    « Don't stay here! »

    On a road trip across country, family got severe food poisioning. We had to cancel a 1 nite reservation less than 24 hrs because they were too sick to travel. Hotel staff was rude and charged us for the room anyway. We are Best Western reward platinum members and they wouldn't do anything about it either.

    1
    « Don't stay here! »

    My husband booked this place bc we've always had good luck with Best Western & it was reason price and "New Renovated" We checked in, she never said anything about breakfast so we asked... We were told under reno & would ? on it. We ? back & were told no breakfast so 20% discount. Got to room and smelled like paint so got spray. Turned on a.c. never went off, WiFi didn't work, no hot water (hubby couldn't even shave) I like hot showers was only warm. Phone worked when I called about WiFi then tried to call back and didn't work. Used cell and she said she tried to call back and only static. Rooms were suppose to be completely renovated bathroom sink was cracked. Cons 1) No breakfast 2) No Wi-Fi 3) No Hot water 4) No luggage stand 5) Smells like paint 6) Thermostat doesn't work Pros 1) Comfortable bed 2) Clean Room

    1
    « Worst Best Western Hotel Ever! »

    This was the worst experience I have ever had with a "Best Western" property!!! This did not even come close to the quality expected from a Best Western property. The rates were unbelievable high for this property!! I checked out early since the shower didn't even work and the room and bathroom were extremely dirty. The TV had to be recycled to even work. This should not be labelled as Best Western!!

    « Richard J, Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    I am sorry to hear that you were not able to enjoy your recent stay with us. We strive to provide our guests a pleasant and friendly guest experience, and when we fall short of doing so, it makes us take a step back and review how we are doing things and where we need to improve. Thank you for your feedback, and bringing this to our attention so we can work on improving these issues to be able to provide our guests with the hotel experience they deserve. Richard Jeske Front Office Manager

    5
    « Guest Service Superstars »

    We evacuated Miami due to Hurricane Irma and were fortunate to find a room at the SureStay Plus Hotel in Pensacola. The hotel is a work in progress with remodeling. It does not bill itself as a five star hotel, but it's not only the accommodation and amenities that make a stay comfortable, it's the staff. The staff at this property is excellent. Richard at the Front Desk and Dawn in Housekeeping could not have been more helpful, pleasant and welcoming. Our six night stay and time away from home was made less stressful thanks to their kindness.

    « Ralla R, General Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    I am very pleased to hear that you enjoyed your stay with us. We strive to make sure our guests can enjoy themselves while staying with us and I am glad to hear Dawn and Richard were able to help make the situation a little better for you. We are very grateful that we could help provide a place for people to come to while evacuating from Hurricane Irma and from everyone here at SureStay Plus Hotel Pensacola, we wish the best for you during this time of recovery from the storm.

    3
    « It was ok »

    My 5-year-old son and I went to Pensacola to evacuate Melbourne due to hurricane Irma. I made a last minute reservation at this hotel due to the lack of time to plan appropriately. When we got there, after a rough night of 12-hour heavy traffic, our bedroom was not ready until late aftermoon. We had never been in that area before, so I asked for suggestions for delivery and places to eat. We didn't get much information at all. Our bedroom was adequate and it had nice cable selection. The beds were sufficient. Aside from just shelter from the hurricane and a stay away from home, there was not much to it. Needless to say, my son and I checked out the next day and went to stay at a Travelodge hotel, in Pensacola Beach.

    « Ralla R, General Manager at SureStay Plus Hotel by Best Western Pensacola, responded to this review »
    I am sorry to hear that you were not able to enjoy your recent stay with us. We strive to provide our guests a pleasant and friendly guest experience, and when we fall short of doing so, it makes us take a step back and review how we are doing things and where we need to improve. Thank you for your feedback, and bringing this to our attention so we can work on improving these issues to be able to provide our guests with the hotel experience they deserve.

 

Venir à l'hôtel ...

Toutes les directions
Depuis l'I-10. Sortie 10A Pensacola. Le SureStay Plus Hotel Pensacola se trouve à 800 mètres sur la droite.


Depuis : le nord. Sur Pensacola Boulevard (Highway 29), le SureStay Plus Hotel Pensacola se trouve sur la gauche.


Depuis : le sud. Sur Pensacola Boulevard (Highway 29), le SureStay Plus Hotel Pensacola se trouve sur la droite.

 

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