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Best Western Bestwood Lodge Hotel, Nottingham

Bestwood Country Park, NG5 8NE, Nottingham, Great Britain - Voir sur une carte
Best Western Bestwood Lodge Hotel - Vue extérieure Best Western Bestwood Lodge Hotel est idéalement situé dans le centre de Nottingham. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Bienvenue au pays des joyeux compagnons et de Robin des Bois, au cœur de Nottingham où le personnel du Best Western Bestwood Lodge Hotel se fera un plaisir de vous aider à passer un séjour confortable ! Que vous soyez en voyage d'affaires ou de loisirs, notre ancien pavillon de chasse royal est idéal pour les conférences, les mariages ou les séjours courts, avec son excellent bar-restaurant qui ne manquera pas d'égayer votre séjour. L'hôtel offre un service de bagagiste 24 heures sur 24, un service d'étage ainsi qu'un parking et une connexion Wi-Fi gratuits !Passez un excellent séjour !

Best Western

Bestwood Lodge Hotel

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
  • Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
  • Court de tennis
    Court de tennis
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Avis de nos clients

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Basé sur l'avis de 748 voyageurs
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Rapport qualité / prix

"Relaxing Atmosphere"

User 08/05/2022

Me and my partner had a pleasant nights stay and the bed was very comfy and the room was very clean, the staff were friendly, we had dinner from the bar menu and a wander through the beautiful grounds afterwards and loved the whole atmosphere of being in a historical building, was a nice relaxing evening after exploring Nottingham Castle and a lot of walking. Would definitely stay again when visiting events in Nottingham.

"In a sad state of disrepair"

Joanna033, Birmingham, England 08/05/2022

Me, my partner and daughter stayed at Bestwood Lodge overnight in a family room. While the hotel staff were friendly, the place itself was in a pretty poor condition. The public spaces are ok(ish) but our room looked like it hadn't been decorated or furnished in decades, there was lining paper coming off the walls, a large damp stain on the ceiling, holes in the plaster, the carpet was dirty, and window frames were rotting. It wasn't very clean either. The building is beautiful and it's really sad to see it in such a state. Not sure how Best Western feel it's ok to charge around £100 to stay in a room which is in such a poor condition.

"Hosted a great wedding "

solitaryfalcon, Nottingham, United Kingdom 25/04/2022

We had our wedding day here at bestwood lodge. Overall they were great and I would highly recommend. They were very accomodating with our requests for the day, Janine from the hotel was our host for the day and did a marvellous job on the day itself and the days preceding. She also helped us resolve a problem on the day which could have been quite stressful. Janine also arranged a seperate room for the guests for the night before the wedding where we could all eat together. The wedding manager Stephen was also great in the long term planning of the day. The chapel was a lovely place to get married. The food was absolutely brilliant. We had vegan food only and they were great at catering to so many people. They were also great value for money, you got a lot for what you paid for compared to other places we looked at ; their wedding package also included flowers for the tables and seat covers. The room we stayed in on the night of the wedding was brilliant. I also stayed in a regular room the night before the wedding, unfortunately the mattress was not very comfy, as you felt like you were sinking into it, however if I had notified them of this in time, I reckon they would have swopped my room if I had asked, but it was very late at night when I realised, my other guests didn't have the same problem though, so this was isolated. Overall great, and would recommend for any wedding.

"5 star"

T2085DHnatalieg, Boston, United Kingdom 19/04/2022

We went for a 40th birthday celebration. The location is beautiful and the hotel is stunning. The dining room where we sat was lovely and bright and airy there were chandeliers and the ceiling was amazing im not sure if it was carved or tiles if im honest. We had a 3 course meal with a good selection of choices. I opted for chicken and duck terrine The carvery Lemon tart The carvery was one of the best ive eaten and ive eaten a few in my time lol. There was a choice of beef and turkey Then you could help yourself to everything else. There was stuffing roast potatoes and also little wedges of potato cooked in garlic and rosemary i think carrots peas Broccoli cabbage and bacon and cauliflowe cheese. I tried everything but the cauliflower cheese (its just not me). Meat generous portion and well cooked Roasties crispy on the outside fluffy on the inside as were the little wedges. Veggies were all well cooked not overdone not to crunchy. Special mention of the cabbage and bacon which was amazing!!!!! Stuffing balls were nice and crunchy on the outside (i like them that way) The gravy was outstanding. The terrine was delicious served with picallili which really adds to the flavour. Lastly the lemon tart served with cream - pastry had a nice crunch to it lemon fillling was tart and a lovely and light end to the meal. All this for £18.95 per adult and £11.95 per child (other options available for children) I cannot recommend this place enough they were so accomodating to our large party. There are lovely gardens for the children to run round so they dont get bored though the service was not slow. Good food a good price fabulous location and no washing up. You could even make a day of it with a walk in the country park

"Bestwood Lodge Hotel"

User 18/04/2022

We visit this hotel regularly at weekends as we live close to the park. We really enjoy the food & views and the bar tender/waitress Janine is lovely and so welcoming, makes us want to return as you get a good service. Always enjoy our visit.

"Easter break"

User 18/04/2022

On arrival I was quite Impressed with the building. Reception and bar/lounge area gave the impression that a better star rating should have been given. We were greeted by a lovely lady called Janine and shown to out room, the Dukes suite which was a spacious room, however on closer inspection I think the star rating given to the hotel may have been accurate or even a little generous as the connecting door had no lock on it making the room completely unsecure. We alerted reception and Janine assured us that the room next door was unoccupied and she would report it and have it attended to. My wife then took a shower after a long journey but the bathroom had not been cleaned to an acceptable standard. I then noticed that there were one or two wasps in the window and on closer inspection found the were coming in and out of the room as a small fixed window pane was missing. Again this was reported to Janine who immediately moved us to the vacant suite next door. The suite next door was more acceptable but in need of a complete refurbishment but it was OK except for the tiny TV attached to the wall. But what really concerned me was the fact that someone else had a key for the room and tried to enter as we were preparing to go to bed. As a former hotel manager I found the catalogue of errors very poor but I must say that the Duty Manager Janine was exceptional in dealing with the situation and was the sole reason we decided not to cancel the booking and go elsewhere. The hotel needs major investment and a complete refurbishment but I understand that covid has had a massive impact on the hotel trade and I hope going forward the investment will be made as it has the potential to be an exceptional hotel in the future. 3 star hotel but Janine deserves 5 stars.

"40th birthday meal"

sophiegaish, Boston, United Kingdom 17/04/2022

Amazing meal for my brother's 40th birthday. We had the carvery and the kids had the option of garlic bread as a starter, the carvery or fish fingers/chicken nuggets and chips and beans or pasta and then a choice of the desserts. Food was lovely with a great choice of vegetables and generous portions of meat. The staff were friendly and helpful and nothing was too much trouble. Would recommend :-) sample menu included in photos and price was really reasonable too :-)

"attending wedding"

User 16/04/2022

Was there for a wedding rhe location is beautiful and the building has lots of character. The manager Steven was fantastic nothing was too much. Sleep quality wasn't great because mattress wasn't great and the room was far too hot.

"Nice hotel"

User 10/04/2022

Enjoyed our stay in this pretty hotel. Staff were very friendly and helpful, especially Janine was very welcoming and always happy to help. The building is beautiful and it looks like a fairytale castle from outside. It's an old building and could do with some renovation but everything worked in the room and we had no issues.

"Lovely hotel and staff"

chriseJ9142OZ, London, United Kingdom 10/04/2022

We were there for a friends wedding. The staff were absolutely brilliant and Janine couldn't have done more to help. The hotel is in a beautiful building, though it could do with being renovated. We had a fantastic time.

"Overnight stay"

Steve H, Edinburgh 08/04/2022

Beautiful building but in serious need of renovation. Carpet in room all stained, paint peeling from walls, windows filthy. Limited choice in dining room. Staff were very friendly, but hotel had few guests - probably due to the state of the building.

"No complaints"

Swanlady77, Swansea County, United Kingdom 07/04/2022

The Lodge is situated in a woodland and so we had a good nights sleep in a peaceful setting. Our bedroom and shower room was very clean, with complimentary toiletries. Also kettle to make tea/coffee The lounge area of the premises is very comfortable and homely to have a drink and relax Reception staff were very friendly and welcoming

"Glass of wine with mother and 5 star service"

User 03/04/2022

Came in on a Sunday afternoon to enjoy a glass of wine with my mum. As always the lodge itself is beautiful but the service from both Porsha and Janine really made our visit special. Nothing was too much trouble, table service with a smile, and more than accommodating for my pooch to sit outside with fresh water provided for him too. Highly recommend, if your lucky enough to have these ladies serve you then without a doubt you will return!!

"Staff really made the trip"

m1ch1980, m1ch1980 03/04/2022

The staff really made all the difference at this hotel. They couldn't have done more for us, and were only too pleased to do so. The owners need to give the building some attention - damp issues in places, but it is an old building. Also, rubbish left by non-residents spoilt the garden a little and was there for a few days. Our bed was very comfortable and room clean. Do visit the plant shop at the rear, with the friendly owner and his lovely dog.

"Parking scam"

User 12/03/2022

My brother and his son were staying at the Bestwood Lodge hotel and I was in Nottingham at the time so arranged pop over to see them. I parked my car in their car park which is in an out of the way area so I can't imagine why the want a parking firm to scam resident/customers. I went into the hotel to meet my brother and nephew for a couple of hours and had a meal brought by my brother with a credit card. Two weeks later I got a demand for £60 parking fine from 'Civil Enforcement Limited' which is a civvy firm made to look official. I ignored the claim and now its £140 soon apparently to be £170 which is totally illegal anyway. Avoid Bestwood Lodge like the plague.

"Needs love"

Del-Gregory, Milton Keynes, United Kingdom 02/03/2022

Set in glorious woodland which would be fab in summer - rather muddy currently but quite away from other facilities and restaurants, the Bestwood is a lovely gothic type building, towers and panelled rooms and corridors.. The bar area is welcoming and a range of daytime and evening meals are served from here Breakfast is served in the restaurant and I give my compliments my to the chef - wonderfully cooked . My room ( 10) up a long flight ( not asmatic friendly,there is a stair lift but doesn't appear to be working) was the lat down It's tired and freezing Granted its difficult to hear with traditional wood frame say windows but seal them at least. My laptop was bigger than the TV attached to an otherwise huge wall. I shared my room with,I guess, spiders going by the multitude of cobwebs by the desk. The heating pipework around the skirting is filthy - that hasn't seen a cloth for weeks. The mattress ( in fairness I slept well through exhaustion) was vile ( don't look) and rock solid The ensuite was the best bit of the room- obviously updated. Lashings of hot water in the shower which you'll need as it's so cold. Come on Best Western, this hotel warrants some money spent. It could be wonderful and an amazing asset I'm unsure whether you need staff,a paintbrush or both but it needs love. Would I stay again? Yes but I'd be better prepared for the room.

"Lovely Hotel"

User 21/02/2022

Stayed for 2 nights and couldn't fault the friendliness of the staff or the room. Will be staying again very soon. Great value for money, clean and everything explained like food times as soon as you arrive

"Nice but needs an update and clean"

User 21/02/2022

The Bestwood hotel is a very nice old fashioned hotel but it definitely needs a make over in the bedrooms and a deep clean. The bedroom carpets are super dirty and need replacing, lose tiles in the bathroom, shower pressure was great but there wasn't any hot water. The coke from the bar didn't taste great. We ordered a chicken burger which cost over £10 which was just a cheap fried burger from Aldi or somewhere the beef burger was massive but covered in mayonnaise which isn't stated on the menu ( for people with allergies this isn't great!) the furniture was very old fashioned which goes with the building feel but needs a spruce up. however the staff were very nice and attentive during our stay, the bed was comfortable and warm.

"Outstanding building fantastic staff excellent food "

Martin-nean, Derby, United Kingdom 19/02/2022

Went to bestwood Lodge on valentines day with my two daughters for a meal .upon arrival was taken back by the building its truly a beautiful. Entered and was greated by friendly smiling staff and after getting drunks was seated in there dining room again this was very well kept and structurally amazing. I ordered sqid frys with tartar sauce omg this was the best sqid ive ever had was presented fantastic as well Next up was 12 hour braised beef with dauphiniose potatoes root vegetables and gravy again was beautiful presented on the plate . The beef was cooked to perfection melted in your mouth this combined with the potatoes and root veg was a fantastic dish and i really enjoyed it alot . To finish had the cheese board this finished my meal perfectly had a good choice of cheeses and pickles . My complements to the chefs George and glaston cooked one of the best meals ive eaten in along time Can highly recommend the bestwood Lodge and will definitely be returning

"Bestwood lodge great hotel"

User 19/02/2022

Friendly, happy staff, clean hotel, great double room, historic place to stay.I would recommend this hotel if your looking for somewhere interesting to stay, set in lovely grounds, lots of history about this hotel.

"Valentine's night away"

Curious07363603229, Nottingham, United Kingdom 15/02/2022

We came for a night away which happened to coincide with Valentine's Day. We were welcome by Emily. She was lovely, explained everything we needed to know and then showed us around. Our room was a delight-the Queen Victoria with added hearts on the bed… a lovely surprise. We'd pre-arranged afternoon tea. Our table was set up again with hearts on the table. The food was delicious. After a walk around the Country Park we had dinner- a special Valentine menu. Again the food was exceptional and the service by Stephen was attentive but not too much. After a very sound sleep we enjoyed a full English breakfast- it was huge and definitely set us up for the day. We have had a fabulous night away and a huge thanks to all the staff who looked after us so well.


User 13/02/2022

Absolutely loved it. Much nicer than just booking into a generic chain hotel. Had a pint by the roaring fire and the room was really pretty and ornate. Emily was nice and the young staff eager to please. Will definitely return next time my dumb mate comes back up North. Thanks

"Fantastic Don't Miss Out on this Gem"

User 31/01/2022

Fantastic one night stay ,check in and out staff very friendly and helpful .Bar staff so friendly and warm .Top notch chief ,freshly cooked food and really good portions .This quality food is under priced, we have paid much more for less .Breakfast was also top draw .We stayed in Deluxe room garden view ,comfy bed ,clean really hot had to turn down the rad .This building is full of character dating back 100s years ,yes needs touch of paint hear and their but this massive building full of charm and history .If you are looking for medium priced accommodation in and around the area then you must stay .Defo coming back .Thank you all staff and Best Western you have a real gem of a hotel under your belt Thank you

"Unsatisfactory admin of bookings"

thomda, Runcorn, United Kingdom 30/01/2022

I have stayed 5 times at this hotel in a 6 month period but their admin of dreadful. On one occasion they charged by card twice for the same stay, that got sorted. In the last incident they failed to make a second agreed refund. They completely ignored my email to them but worst still ignore who give them business, who i used, in the end the website refunded me saying that their had not been a satisfactory response from bestwood. Wont stay again.

"We enjoyed it"

Coffeequeen123, United Kingdom 01/01/2022

We were part of a group booking and enjoyed the visit. Although it's an old building and needs some work, it has charm and the setting is ideal for a walk too. We used the restaurant and had breakfast and the food was rather basic and we had to request things several times. Nonetheless, it's a bit of an old gem really.

"Room with a view "

Departure01189668045, Woolhope, United Kingdom 19/12/2021

Had a lovely one night stay here, room was more than adequate we had a family room on the second floor, nice and spacious and warm with a view of the park out the back, plenty of hot water for shower and a bath. Sat in the bar in the evening next to the lovely roaring fire, had a good night's sleep and then a yummy breakfast in the morning before our 11am check-out.

"Tired run down and cold"

julieramsay, Bishops Stortford, United Kingdom 12/12/2021

I arrived late was given a room on the second floor it was cold no heating an electric heater was provided the room was tatty and tired not clean looking I rang reception and complained the receptionist was lovely kind and helpful moved me to a suite which was warm and spacious still tatty needs a refurbish I could hear plumbing noises all night when I left no one was on reception will post this and one on bookings .com Not nice at all also hotel hard to find car park dark and welcoming skis of rubbish outside reception

"3 day stay at the Best Western Bestwood Lodge Hotel"

User 06/12/2021

Overall very disappointed with several aspects of this short 3 night stay at the hotel. The room provide was clean, nice decor, plenty of drawer space and cupboard for clothes and fairly large, but it was cold because the radiator appeared to be faulty. The telephone did not work and the shower facility was very poor.

"Quiet Budget Hotel in Parkland"


Bestwood Lodge Nottingham My Review On 24 November I stayed at Bestwood Lodge Hotel. This hotel is based in what I guess is a Victorian Gothic Building.. It is a large hotel set a some wild parkland area where one can walk. Having booked I read some very poor reviews I wondered what I had done. The hotel does clearly have its limitations. It is an old building which is in need of significant modernisation. Reception only operates from around 6 am to 11 pm. Breakfast is operates a normal restaurant service. But lunch and evening meals are Bar Service only with the last service at 8.30 pm. There is a limited menu. Emergency night services is between 11 pm and 6 pm are by phone only There is no late night drinks nor any other services after 11 pm. One has to check before 11 pm and cannot check out during the night . However, if one is looking for a budget hotel, in the Nottingham area with friendly helpful staff, which I experienced and can accept the above limitations this is very much worth considering.

"Avoid if you can"

927louisel, Chesterfield, United Kingdom 14/11/2021

We stayed here as we came for a wedding. We used to reserve our superior king room. We chose a superior room to treat ourselves a little. Our friends also used and booked a standard room with breakfast for £60 (approx £30 cheaper than what we paid). There room is exactly the same as ours. So on checkout I asked what the difference was. Apparently the bed I. A superior is bigger. Anyway, I stated my friend was in the room next door and it was exactly the same room. I was told automatically allocated them all as superior doubles. So why charge 2 prices first of all? Second surely if I'm paying for an upgraded room I should get one but the receptionist has already admitted I don't by stating “they all automatically go on the system as superiors”. Anyway, moving on during the night I dropped my inhaler on the floor in the bedroom and it had bounced under the bed. There was other people's rubbish under the bed! Also way over a years worth of dust. Now I don't usually go round looking under hotel beds but surely in the current climate all rooms should be having a deep clean when all guest leave?? The level of dust under the bed suggest it hasn't had a deep clean pre COVID!! I wish I had taken a photo as it was disgusting. This last point is what led me to writing this review. I hate confrontation and I hate having to say if I'm not happy about anything. I would gladly have accepted an apology from the hotel and moved on but the receptionist was rude and didn't even offer an attempt at an apology. If you messed up own it and certainly don't look at me like I'm an idiot for daring to complain (I didn't shout or act rude in any way so she had no reason not to listen and hear me out).

"So disappointed with the rooms"

User 08/11/2021

We arranged to have our wedding reception here last year, but due to covid we decided to get married at registry office 2020 then still have party this year as we had paid £1000 for room hire. The room we hired for the party was lovely and we really enjoyed it. But running upto the party we had very little communication with hotel they didn't get back to me for weeks kepted phoning up really bad. Last year we block booked room for the night and they were supposed to be moving them over to this year, which hasn't happened so people left without room, but to make it worse my mum has had a email to say they have charged them for rooms they never had as we were in lock down,£140. I have phoned the hotel up had not had a very good response. They still haven't refunded the money. Probably a good job that the rooms weren't moved over from last year for friends and family as they rooms are so poor. Our room was one of the bridal rooms and it's by far the worst room Iv ever stayed in. This room is supposed to be £300 per night. The toilet wouldn't flush and was running all night, there was dead flys on the window sills and one of the back walls was covered in mold. Shocking!!! My husband went to get in the shower and the water was stone cold so he couldn't have a shower before the party. Iv never known it In a hotel. The room very tired and dated wall paper hanging off walls. Needs some serious money spending on it to say the least. All I can say is thank god it was just a party and not our wedding day or we would have been absolutely devastated!!!! I would have rather stayed in a travel lodge for £30

"Better than expected"

User 07/11/2021

After reading some appalling reviews our stay was better than expected. Set in lovely surroundings, the hotel looks lovely from the outside, the bar area maintained period features with wooden panelling & a nice big fireplace, however it was very cold in there. The women's toilets are modern unfortunately only one was working out of four. The rooms are in desperate need of updating/redecorating - the carpets were ready for a good clean, some of the bedding has seen better days, the walls were dirty/marked in places, there were lose tiles on the bathroom floor & there was thick layers of dust on some of the skirting. The rope in the sash windows was broken so I doubt they would have stayed open. There are cracks in the walls but this is something I would expect from a very old building anyway. We only ate breakfast there which I quite enjoyed, this was buffet style offering a cooked breakfast, fresh pastries, cereals & toast. When I checked in the receptionist told me she didn't know how much my room was or if we had breakfast included or not (we were part of a wedding party) so I did not know until I checked out the following morning how much it was or if I was having breakfast or not.

"The worst BW hotel so far"

User 04/11/2021

I've stayed in many Best Western hotels up and down the country. The exterior of this hotel is absolutely stunning. Even the bar area with Chesterfield Suites, fireplace and stunning grounds. But sadly, that is where the good bits end. The only hotel I've stayed at with a curfew of 11pm, no entry or leaving between 11-6:30am as the reception isn't manned 24 hours. The room we had was dire, mouldy curtains, stained mattress, cracked floor in the bathroom, brown shower curtain, toilet can only be flushed once every half hour, shower head full of mould, broken blind, two single beds pressed together to pass off as a king, breakfast barely edible….I could go on! I've never sent a complaint off to best western before but as we are now approaching diamond status with them which gives you some idea on how much we use them, I really felt this time, they let us down no end. The worst bit is that this was an upgrade for being an elite member, a superior king size room! If this was a superior king size I would of hated to see what we might of had! Mould, dead bugs and stained mattresses are not acceptable! Money not really a main point but at this point would of been close on £75-£80 a night for this room and isn't worth anywhere near. I've never left such a negative review yet, always find something you can pick a hole in but this place, I struggled to pick any good things except the look of it! Trust the recent reviews, they really are true! I didn't and wanted to find out for myself, maybe next time I'll pay more attention. Best Western, overhaul needed urgently on this place!

"Very enjoyable stay"

User 02/11/2021

We stayed at Bestwood Lodge last weekend, as part of a group of 12. The architecture of the building is stunning, both inside and out, with original features stll in place; dark panelling and a beautifully carved fireplace in the lounge/bar, many original bedroom doors with wonderful carvings. Our room was very pleasant, quite large with a four-poster bed, overlooking the gardens. The bathroom was modern. Unfortunately, as mentioned by others, the heating in our room did not work, but we were provided with a heater and it soon warmed up. We were given our own dining room for our stay, where we ate dinner and breakfast - we were all able to chat easily round the large oval table. The food on both evenings was very good. There was a very limited choice at breakfast, but we ate well, and the food on the hot buffet actually remained hot1 The staff were extremely friendly and helpful, and anything we asked for was immediately provided; nothing was too much trouble. Despite many negative reviews, we had a very enjoyable stay, and we look forward to our next visit.

"Appalling service. Urgent action needed!"

User 01/11/2021

We went there yesterday (31st Oct 2021) for Sunday dinner. I rang before attending to enquire about booking a table. We were told we didn't need to book and we could just turn up when we wished. Having grown up in the area I've always loved the visual appearance of the surrounds and the building itself. Upon arriving we were handed 2 menus. One of which was laminated and sticky and the other was paper that had seen better days! We decided to ask to be seated and we were pointed in the direction of the few tables to the side of the entrance. We sat down but noticed it was cold and dirty (old dead flies in cobwebs we at the window where we sat). A waitress walked passed us and we asked if there was anywhere else we could sit that was warmer. The waitress replied “ (blowing out noice) dunno” and walked off. We thought that she may be off to ask a more senior member of staff but instead she stood by the bar for 5 minutes chatting. She then approached us and requested our order and we reasoned our question to be reseated and also enquired to the roast Sunday dinner. The waitress blew out hard again and walked off saying “I don't think we do “em” and then went back to her chatting place with the other bar staff. At this point my partner had had enough of the waitress as she was either very rude, extremely disinterested or depressed!!! I have never seen such a disinterested member of staff in all my live (mid 40s). I struggle to understand how a person such as this could have passed ANY interview process! She had no interest, personality, manners or courtesy and didn't even try and smile once. I've been to Bestwood Lodge hotel previous, as I say, I'm local to the hotel and I've never seen such a disgrace. It lack of professionalism was on par to a tv reality show. I am writing this hear so that management have an opportunity to turn this around and either train the staff to be effective in their duties or replace them as soon as humanly possible.

"Nice surprise for a work trip"

Scott W, Oulton Broad, United Kingdom 30/10/2021

This hotel is set in wonderful grounds and as you drive up the building is very impressive. Steven on reception was very welcoming and checked us in. There was 3 rooms booked. The bar area is also very impressive and you can imagine all the history that has happened in that room . My bedroom wasn't up to standard, so I spoke with Steven and he offered me a different room what was newly decorated and so much better. We ate in the hotel that evening and the food good, be great to have an actual dessert menu to describe and sell the dishes. Overall a good stay and will be back as working in the area regular

"I would have liked to give 3.5. Improve the maintenance and the quality will immediately improve too."

615anitah, Scunthorpe, United Kingdom 24/10/2021

I would actually give this hotel 3.5 if I could. The service and staff were excellent and definitely get a 5. The steak and ale pie was gorgeous and clearly homemade. I got a mini tour and a printout of its history. They were also incredibly helpful with sorting out electric hearing when our first room was cold and an alternative room when we discovered the shower was barely working. The the building is really unusual and I love historic buildings despite the problems that come with them but the maintenance was poor. I have no issues with signs of damp and leaks being repaired but all rooms should have effective heating and showers. There's clearing a need for the heating at this hotel being serviced. For this reason, I have given 3 out of 5.

"Night before wedding horrors!"

User 20/10/2021

We stayed for a wedding, the night before and the night of the wedding, most of the guests attending the wedding stayed at this hotel as it was the closest to the venue. Rooms weren't clean at all, one of the guests with us saw a rat run though the back door, all our guests had to move room, the bride had to move rooms 3 times due to mould on ceilings and wall paper hanging off walls, staff were very rude even asked us not to comment on the hotel, ruined the brides night before her wedding! There was an infestation of flies in one room and water running down the walls in another, plug sockets hanging off the walls and very sharp broken soap dishes in a family room with 2 children! TVs broken, asked for another which was also broken! Massive black hair ball was in one of our bed sheets, honestly the worst hotel I've ever stayed in! Also tried to charge me £73 for a £50 room (£23 for a Luke warm breakfast) clearly stated on my booking that breakfast was included and when I showed the email the receptionist was very rude about it, sighed and said fine I'll just take it off! Over all a very bad hotel and service I'm not sure how they are still open, guests were leaving as we were arriving because their rooms were so bad. Food wasn't great and staff were rude when we ordered, as if they couldn't be bothered, no soft drinks available at the bar, told the bride and groom they would give them a discount and gave them £40 odd a £200 bill. Definately not 3 star! DO NOT STAY HERE UNLESS YOURE USED TO OR LIKE STAYING IN HOSTELS!

"Ruined the night before my wedding."

Becky P, Kegworth, United Kingdom 19/10/2021

Where do I even start, staff are rude. The rooms are the worst I have ever seen in a hotel. Bridal suite completely disgusting, mouldy ceilings, wallpaper hanging off the walls, bed about falling apart. I moved rooms 3 times because they're all so bad, the second room had mould in as well. Everywhere's covered in cobwebs, at first the receptionist was partially sympathetic and moved us but soon become annoyed with our complaints. She even took my dad to one side and asked us to stop complaining due to her ‘love of the old building' We got married at Goosedale Hall, I was so embarrassed for all our guests that I cried 3 times the night before the wedding as guests were arriving and complaining. One of our guests family rooms - sockets broken and hanging off the walls, tv didn't work asked for a replacement that didn't work either. Soap dish broken with sharp edges. Cobwebs dust, hairballs and general filth throughout the whole building. The whole place has a fusty unappealing smell. When I arrived two people were walking out after booking a couple of nights for their anniversary they simply said ‘we are not staying here its disgusting' Prior to arriving we booked a second room for one of our bridesmaids which wasn't logged on the system, however followed suit as it this room again smelt terrible. Another guests room literally had water coming down the walls internally, almost as if there was a leak above that had been ignored. The receptionist did tell us she would reduce the rate due to our terrible experience which she did do, deducting £40 from a £300 bill. This place and staff simply Ruined the night before my wedding and throughout my wedding day I was dreading going back. I would strongly suggest that everybody avoid this place at all costs until the staff are trained, and the whole place receives a huge uplift including a cleaner that can actually clean.


User 18/10/2021

Stayed there for two nights in October 2021 for a family wedding. The rooms are in need of repair and refurb, food is amazing, all of the staff were exceptional, nothing was too much trouble, very polite and helpful especially Tanya who went the extra mile to ensure we had a good stay. Would definitely stay here again. Would have given 5 start but for the poor state of the rooms.

"Ruined wedding night"

Debbielouuse, United Kingdom 13/10/2021

Myself and my partner got married on the 11 th September and booked the best suite well in advance of our wedding , we was only planning on stopping one night as we live local , but just wanted to finish a perfect day off or so we thought On the morning of our wedding my partner was called to say that the room had a technical fault and they had to place us in another one , with a few hours before our wedding and no time to arrange anything else , he agreed On our arrival to the hotel around midnight , we had a cigarette out side with the wedding party , who had got married there that day and was told that they where in the suite we had booked , we was disappointed but decided to try and not let it upset our day On entrance to the hotel no one seemed to care that we had got married , I was clearly in my wedding dress , not a polite congratulations nothing , we was guided to our room by some guy who had a back pack on ,I really wasn't sure if he was staff or not , finishing work or just starting ? On entrance to the room I was so disappointed, it was very dated and not something myself and my partner would of booked at all , the bathroom was tiny and dated the window where clearly left open ( big bay ones ) to rid the room of a musty smell we could not reach the windows to shut them and no staff where around at all now .. we decided to stay as we where both exhausted No complimentary appoligy in the shape of chocolate or a bottle of Prosecco as the clearly knew it was our wedding night , for a way of apologising We woke in the morning and left , very under whelmed and disappointed We wanted to put the ordeal behind uss and carry on with our honeymoon On our arrival back from our honeymoon we received a parking fine for parking in the car park !! Had they have took the time to speak to us on our arrival the evening of our wedding and explained that we needed to let them know that our car was outside , this could of been avoided So basically we was down graded from a room we was prepared to pay over £300 for to one that was £100 The staff have no people skills or etiquette We should of been either offered it free as an apology to the mix up on our wedding night or maybe a bottle of plonk , box chocs left in a way of an apology We didn't want to blast them on social media , but on our return from honeymoon, I did email them my complaint, we didn't even receive an acknowledgement of our email , no reply nothing , so we went above them to the hotel group who runs the hotel chain and received an email explaining that they would forward the email and get someone to deal with our complaint immediately as the hotel is a franchise and they do not deal with the hotels complaints , but they did apologise for not being able to do anything And still a week on we have heard nothing Customer satisfaction 0

"Great outside poor inside"

jsM4578PI, Retford, United Kingdom 25/09/2021

Stayed here one night, hotel looks great from car park but thats where it ends. Not much information given at check in except restaurant fully booked so will have to eat in bar. Staff not really interested but that is a shortfall on the training they don't receive. We were in room 16, bed was large toilet was miniscule no way coule you shower in there. Windows didn't open just as well as there was two skips of overflowing rubbish outside in yard. Bar prices were passable but serving them was a feat for the staff who had to calculate total on a machine no bigger than a mobile phone. Dinner in bar was a calamity our main course arrived before our starter, our bread bun for soup arrived after we finished soup, staff continually shouted who has ordered the items from the menu when they were ready, I am sure that Falofell burger came out three times, We did book through Best Western website which states breakfast is on us, what they forget to tell you is that breakfast is only grab and go and it will be £6 extra for cooked breakfast, needless to say we went on our way The restaurant wasn't fully booked but they were setting it up for a function the following day. Sad to see such a beautiful building not living up to the expectations you usually get from a Best Western,when a few bob spent on the staff training and the rubbish lying outside.

"Excellent value"

User 20/09/2021

A one night stay to attend a friends wedding and a pleasant experience all round. Comfortable room with a fantastic view of the grounds and a lovely breakfast the following morning. Staff were friendly and attentive and worked very hard to make your stay a pleasant one.

"Mini break"

User 18/09/2021

Having read reviews after booking I was worried about staying ,however although the hotel is tired and in need of an update the staff were lovely ,accommodating and helpful. We stayed in Queen Victoria room which was enormous ,initally cold and the central heating wasnt playing ,but that was remedied by 3 electric heaters.The bed was huge and comfy although the pillows were a bit firm. If you are wanting a modern chain hotel this is not for you. If you want a historical Royal hunting lodge ,full of character and quirkiness set in beautiful grounds then you will not be disappointed.

"Soiled underwear surprise !"

403mandyb, Bromley, United Kingdom 18/09/2021

Chose this hotel as looked in a lovely quiet location - booked for 2 nights. Upon arrival outside of hotel is impressive - inside far less so. First shop of horrors - my daughters room had a pair of soiled underwear in the bedside drawer - she immediately requested a different room - which was granted. This room had no warm water in the shower but at least was free of other peoples soiled underwear. Our room had clearly been subjected to some flooding - probably many years ago judging by the stains on the ceiling and peeling wallpaper - TV didn't work either. . Room was very dark - very low wattage bulbs - almost certainly deliberate to cover up the rooms failings. The worst part was in the bathroom - the toilet bowl had someone else's excrement around the bowl ! How can such poor levels of cleaning be happening particularly during a pandemic. I have no idea what the food was like - we didn't even want to use the tea and coffee facilities for fear of lack of cleanliness. We were staying two nights - couldn't bear a second night so checked out early. Shame as building has much potential just needs a huge investment. Staff were doing their best - clearly had received many other complaints.

"Terrible Experience"

higginsmxbelbottom, Nottingham, United Kingdom 16/09/2021

We had our wedding here and the wedding planner Stephen "helped" to organise the wedding. It was a constant battle to get in contact with him to ask the most basic questions. He was always off or "busy". This heightened the anxiety of everyone as it was a struggle to get any information. Wedding guests were mistakenly told they had no booking, in which multiple phone calls were made to Bestwood until eventually they told us that they had a different booking system for weddings which the receptionist was not aware of? Due to COVID-19 a DJ was not allowed, we understand this is not anyone's fault; however, they told us the bad news 2 days before the wedding, so it was impossible to organise something else, again another let down The meals were either undercooked, overcooked and had dirty cutlery (which is even worse, considering the pandemic). We paid for the Queen Victoria room and were very disappointed, considering the price. The curtains were filthy, the room was freezing, there were many cracks in the walls and the toilet wasn't working until someone came to fix it. The wallpaper was falling off the wall and there was ash all over the carpet near the fireplace, so it's clear that it was not cleaned properly. We made the sensible decision to take the sheets off the mattress (I'm glad we did this just before leaving). The mattress was disgusting with multiple heavy stains, no attempt to clean it at all. The staff (generally) and the surrounding grounds of Bestwood Lodge were nice and we appreciate that during COVID things will have been more difficult for all, however the disorganisation, lack of communication, and unhygienic rooms, dirty cutlery etc was not worth the value we paid, as this caused a great amount of disappointment, stress and confusion for all involved. We had a MUCH better experience from a 3 star Premier Inn. We recommend that no one books a wedding here or stays as a guest as you will be heavily disappointed.

"Never stay here"

User 13/09/2021

Photos can lie! Yes, a wonderful old building with character but on closer inspection has been allowed to fall into very poor condition. The inside is even worse. We spent two nights at the Bestwood Lodge after having spent two nights in Walworth Castle hotel. It is impossible to believe that both hotels are part of the same group, in both terms of service and staff. When we checked in the hotel system showed as only booking accommodation when we had booked accommodation and breakfast. First of a number of things wrong. The first room we were given, room 15, shouldn't be allowed to be charged for. Windows could not be opened to allow any fresh air in. But then would you want the stink from the dustbins immediately below permeate into the room. (See attached photo) The bed valance was very soiled. No remote for the tv (old tv with no switches to even turn the tv on) on an evening England were playing. On initial complaint I was told that no other room was available, until I asked to speak to the manager. The duty manager, who was very helpful during the entire episode, did conjure up another room, Nell Gwynne room, so we moved. After unpacking we discovered a total lack of lighting in the bathroom, but we did have a tv remote! Appeared that no maintenance was available to change light bulbs so we were moved to another room, King Charles. Lo and behold, no tv remote and water in the bathroom sink disappears within a minute with the plug in place. Beyond complaining any more so we stayed in situ. For all the problems we were offered complimentary dinner and bottle of wine, which we took up. Unfortunately dinner took over 45 minutes to be served, along with the incorrect wine!! I accept that in these disrupted times there has been a huge turnover of staff with new staff going through training. However there must be a basic understanding of what cleaning a room is about. Probably not helped by the overall shabbiness of the decor. On check out the only option was express, leave your key on the desk and we will send your bill. I had to find someone so that I could have a copy of the bill to ensure 'complimentary dinner' meant complimentary. Lo and behold the dinner did not appear on my bill but cost of upgraded accommodation was! I was assured that this showed as zero on the hotel system. Added to all this the breakfast is made up of probably the cheapest products available. None of the rooms have any information in terms of service in the hotel or local information. It really appears as if the hotel don't care about customer satisfaction or enjoying their stay. Pity, because with some tlc and investment this could be an outstanding venue. Having spent 30 years in Quality Management I cry at the opportunities lost here. Overall this was not a good experience. I would suggest that the management team visit Walworth Castle hotel to get an idea of what Customer Satisfaction is about. I have noticed on Tripadvisor that the General Manager only responds to positive reviews so guess that this review will be ignored.

"Got Married"

O2298VBchrism, United Kingdom 12/09/2021

The wife spent the night before the wedding here with a few friends and everything was great. Stephen was great throughout the whole process nothing was to much trouble for him. The day of the wedding run very smoothly only hiccup we had was a pesky ants nest in the garden but it caused no issue Thank you to all the staff involved.

"Terribly understaffed, underserviced and needed decorating decades ago."

Andy M, London, United Kingdom 11/09/2021

Before booking we were not advised not to expect cleanliness, a room make-up service, all drinks to be available at the bar, and staff to be around when needed, but all these deficiencies marred our 6 night stay. We complained daily resulting in the room being cleaned for the first night ( Are there still Covid rules about sanitisation? No sign of it in the room.); and the room made up and fresh towels on one day. What hotel runs out of all vodka, or cannot restock its beer pumps after 6 days? All staff multitasked and some were truly helpful, but some promises just did not come to anything. The building is a very old hunting lodge that looks like it was converted to a hotel decades ago, with little or no money spent on redecoration or general upkeep ever since. Its a shame because it is set in peaceful, beautiful parkland and the comfortabe bed made for good sleeps. We did not want to add to our disappointment by trying dinner here. The owners need to spend millions on the building, employ double the staff and empower those staff in all ways to make this a the hotel expected by guests. In its present guise it is being run into the ground. Is this really a Best Western hotel?

"We Walked Out And Booked Elsewhere"

GaryW833, Leicester, United Kingdom 10/09/2021

This place is a disgrace. Dirty, dingy rooms, an awful outlook onto a skip, and a fire hazard with a dirty sock covering the smoke detector!!. Management didn't even seem surprised when we pointed out these issues. Avoid!!

"Dirty, run down, understaffed"

User 06/09/2021

Stayed here as part of a bridal party. The room we booked was wrong, dirty and noisy but I didn't even get a chance to complain as there was rarely a staff member to be seen and when there was I was too busy asking them to rectify problems with the wedding venue. The wedding reception room was dirty, myself and the bridesmaids actually had to Hoover it, there were items out from the previous wedding (the weekend before!) when we went to set up at the time we were advised we could set up, they forgot the gluten free meals ordered and did not label the buffet to allow vegetarian guests to know what to eat. And did not apologise once for any of these issues, just kept telling us they were short staffed which we appreciate - hence we were the ones doing the hoovering and running around for extra chairs etc!

"Poor service, not very clean"

Nottsresident, Nottingham, United Kingdom 30/08/2021

4 of us popped in for drinks after a walk. As we were stood at the bar we were told to sit at a table as it was table service only. After waiting for more than half an hour and watching 4 other people being served at the bar, we were finally asked to place the drinks order. 2 of the drinks were brought to the table on a filthy tray covered in stains and crumbs. A further 10 minutes went by and another one of the drinks was brought to the table. A pot of tea, without the milk, spoon or sugar, which then came to the table later. We had finished our three drinks and were still waiting for the fourth drink to arrive. It finally arrived, half full with most of the contents spilt around the cup. Overall, it took around an hour to get 4 drinks. The staff seem busy and stressed, but are running around delivering one drink at a time, then milk, then sugar etc, rather than making the drinks and putting them on a (clean) tray all in one go.

"Excellent value for money"

User 22/08/2021

For this money this hotel is stunning, both in value and appearance. Lovely quiet location and it's like staying in a National Trust property. Beautiful old building with quite luxurious characterful rooms, a much better experience (far more memorable) than Premier or Travelodge.

"What a gem"

JackiandGuy, Biggleswade, United Kingdom 12/08/2021

Despite previous dubious reviews we were genuinely delighted with our stay here. All the staff were friendly and welcoming and gave a little history of the lodge encouraging us to take a look around.. the chapel and the ballroom are beautiful. Our family room was simple and spacious and met our needs. Breakfast was delicious and they happily catered for our Gluten Free daughter. The lodge is stunning and you can easily see how it was 100s of years ago surrounded by natural forests and gardens… (don't panic as you drive through the housing estate… what awaits you at the end is worth it) a real gem and we highly recommend a stay here.

"Staff shortages and confusing signage"

User 05/08/2021

We stopped over at the Bestwood which was very much a bargain price for what we saw on offer in Nottingham at that time. The properties history is a draw but unfortunately it is currently in a very tired state. We can appreciate that staff shortages were probably due to what they refer to on their Facebook posts as ‘pingdemic'. Added to this were the confusing signs advising table service on each table but also serving customers who appeared at the bar. Particularly difficult for two members of staff when one was obviously being trained on her first shift. Notices of a one way system which wasn't marked out in anyway shape or form. Having 3 areas of bar, garden terrace and a dining area to cover for the same few members of staff was also showing the strain. If the kitchen porter and chef were able to assist the already low level of waiting staff, this may help them over this trying period. The few staff that were working were doing their upmost in very difficult circumstances but I would hope that the owner would be more visible in their support of these very hardworking and stressed staff.

"Not worth bothering with"

User 04/08/2021

Due to Covid staffing levels very low and this contributed to a dire level of service. Having been told bar/restaurant was table service I waited over 45 minutes for a drink while other people just went to the bar and ordered. No prioritisation and little attention to customer service. However when food arrived it was decent (although not exactly what was advertised on the menu). Having stayed here once before I was sceptical about staying again but it was a lot cheaper than other local hotels. Given the level of service the price is perhaps unsurprising. Won't bother with this place again


User 02/08/2021

Out the way, nothing to do unless you pay for a taxi into Nottingham town centre, we stayed at hotel 1st night but was boring and no music, staff was nice and pleasant,chatty and food was cooked nice and served hot

"Full of character"

Ian H, Manchester 02/08/2021

What a lovely building! A Royal Hunting Lodge is not somewhere I ever imagined I would stay, but we did and it was great. The exterior and grounds are beautiful and clearly historic and our room was enormous with a super comfy bed, garden views and enough room to swim several cats in. Shower was cramped but powerful and warm. The bar was beautiful and the food decent in a "pub grub" kind of way. The staff were lovely especially the chap in the bar/waiting tables who was charming and funny. A stay full of history and character.

"A sadly tired & spooky beautiful hotel from a bygone age"

helen28672, St. Albans, United Kingdom 13/07/2021

A beautiful hotel from a bygone age with oodles of history within a peaceful spot. Sadly the hotel is looking incredibly tired, and rooms either have lights not working or paint flaking off/damp present. If you're ok with spookiness and alleged incidents of paranormal activity here then good luck ! Breakfast was a pre cooked breakfast that didn't seem freshly cooked for my arrival,and the staff completely disappearing for a good 20 mins with me having to phone reception to ask for more toast ! Staff were friendly when seen though which was nice & the location was peaceful. Room price ok but I hardly slept a wink sadly as I was spooked. This hotel could be wonderful if money was invested into it.


User 11/07/2021

We were at this hotel over 30 years ago so was looking forward to reminiscing. The location although now built up with housing is still set witiin woodland. However, the cleanliness ofour superior room and the dinning room was very poor. Room was in need of serious attention. Cleaning,paint, peeling ceiling wallpaper cracked bathroom tiles and one light not working. Furniture very old but that wasn't an issue. Just no excuse for lack of cleaning.only booked for one night and the bed was clean so we made do. Spoilt the weekend though.

"Delightful stay in Nottingham"

Bryan G, Oxford, United Kingdom 11/07/2021

Can't fault our stay at Bestwood Lodge Hotel. The Hotel is steeped in history and has an ambiance that reflects that. Excellent location in beautiful parkland but still near to central Nottingham. The staff were exemplary even within the constraints of these difficult time. Yes, the Hotel is showing it's age, but for me that was part of what made it such a memorable stay. Would definitely stay again and look forward to that opportunity.

"Stately home but starting to look tired"

Michael B, Dartford, United Kingdom 05/07/2021

Reasonable price for BB and evening meal, but the building is starting to show its age, lack of accessible power points, ancient light switches in the room, curtains falling down in room (temp fix done for the night) remote control unreadable, very small TV. And this was an upgraded room for loyalty card. Plenty of space for parking and a quiet peaceful location. Reasonable value for price paid.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave a review. I am pleased that you found the value for money reasonable, as you were upgraded to a more spacious room with views over the Rose Garden & a Superking Bed. As an old Victorian building things such as light switches all add to the character of the property.

"Hidden gem"

User 04/07/2021

What an amazing place this is. The building itself is steeped in history, rooms are lovely, grounds are stunning and staff cannot do enough for you. We will definitely come back again. Thoroughly enjoyed meeting other guests in the lounge area.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your stay with us. We love that you refer to us as a 'hidden gem', this is truly a compliment! We look forward to welcoming you back in the future.

"A hotel to ourselves!"

B5905BYkeithm, Sleaford, United Kingdom 18/06/2021

We booked this via Buyagift. My original gift was a tour of Twickenham Rugby stadium but I've done all that before so we exchanged it for another option and added £50 so we looked for a 2 night B&B. The best compromise was Bestwood, I knewish where it was, only an hour away and for £99 seemed the best option if room only. Quite impressive building, lots of potential but the general standard of decor and fittings were showing their age and lack of attention/maintenance ( attractive chandelier type lighting with three lamps out, loads of cobwebs plastering needed attention etc). The ye olde English theme could be an asset but I suggest with Covid syndrome the place feels as if they're just hanging on. Hardly any staff, though the couple we met did their best, you shouldn't have to go searching to order another drink or play find the staff! we had a few good conversations; they had been hit hard by the lack of weddings where they did fairly well. It soon appeared that there was probably only one other resident, we think a chap on a work assignment maybe? There was intermittent passing trade, dog walkers having a drink, as the terrace with it's parasoled seating was attractive with views of the well kept grounds. We planned to have an evening meal and discovered that only the standard bar menu was offered. A little disappointed, though their website stated because of all the doom and gloom there may be amendments to the menus though there is a time and a place for pie and mash. The room was massive, easily twice as big as the biggest we've been in. Bed-Ok, bathroom-Ok, shower cubicle a little small (l'm 5'8” Stocky) The tv was mounted on the wall at right angles to the bed which was unusual and condusive to a cricked neck! On paper the place is a good option but it needs a shake up, it's a shame as it could be better. To have 2 guests staying at a large facility should have alarm bells ringing.

"My home from home."

Jeane H, London, United Kingdom 18/06/2021

Enjoyed another stay at Bestwood Lodge. As always the rooms are clean and comfortable and I felt very Covid safe. The staff are friendly and helpful and the food is excellent - portions are huge! There is an excellent dining area on the terrace where you can eat or enjoy drinks.

"Cracking food"

User 01/06/2021

Cracking service lovely food. Glad the lodge it's back open. Won't best the last vist. 100% would recommend the burger. Lovely place for a stroll and food with quality beer too. Cracking garden to eat an drink in. You won't be disappointed..

"Fantastic stay in the hotel we had our wedding reception at 17 years ago"

863loveholidays, Nottingham 29/05/2021

A fantastic stay in one of the suites. Emily on reception was extremely welcoming and rang us before the visit to explain the covid measures put in place. Nothing was too much trouble. The room was clean, the dinner was first class and breakfast fantastic too. Would definitely recommend!

"No longer dog friendly"

kathBarrow, Barrow-in-Furness, United Kingdom 14/04/2021

We ve stayed here several times with our westie and I've written glowing reviews. As the lockdown restrictions are being lifted we had been looking forward to re visiting. But when I phoned today the receptionist informed me that as they have had some rooms refurbished they are no longer dog friendly. Very disappointed mas we can mo lknger stay there..

"Lovely nights break"

User 28/10/2020

I am so happy I came here. Emily provided wonderful customer service. I was able to secure the room I wanted and nothing was too much. Great grounds for walks. I will come again. Wish I had stayed longer.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your feedback. I am delighted to hear that Emily was able to provide you with wonderful customer service, I have passed this on to her. We look forward to welcoming you back to Bestwood Lodge again.

"A civid-safe return visit"

User 29/09/2020

The three of us returned from our latest visit here yesterday. The staff are friendly and helpful, as ever. The full English is available again, it wadn't a problem having to order in advance. The coffee we had with breakfast on Monday was much nicer than we had the previous 2 mornings. I don't know if they changed the blend but it was very noticable. My only comment about breakfast was having margarine rather than butter for the toast but that is just me. We had dinner here each night and the menu was enhanced with a daily special. The rooms are spacious with very comfortable beds. We look forward to our next visit here, hopefully, later in the year.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I am pleased that during this difficult times you felt that the steps we had implemented made you feel safe and covid-secure. I am delighted that you have rebooked for your next visited with us and myself, and the team, look forward to your return.


User 19/09/2020

I don't like writing bad reviews but my experience was very poor and I need to do this. For a Best Western Hotel this was shocking as we use these alot in different area's. Food I will start with the food not the greatest of meals especially the onion rings and the chicken was very dry. Room Very cold and no option to switch a heater on. At around 12 we was both waken by scratching and a munching noises coming through the cavities or floor boards. We had to sleep with the TV on all night. My partner had to leave at 5.30 for work but I stayed. 5 minutes later I thought my partner had forgotten something as the door opened, to my surprise was a member of staff checking the room but left as soon as she saw me. Bathroom This was very small as seen in the picture. My experience was terrible and I would advise not to stay here. Not the cleanliness of rooms.

"Stopped by for a bank holiday afternoon drink"

MARCAK, Nottingham, United Kingdom 31/08/2020

When i received my bill i realised that the coffee has been charged full, and today is the last day of the government eat out to help out scheme. I brought this to the attention of a melt with a beard around 5ft 8 approx. He was very rude and said "we don't normally do this and if you want your £1.50 back you can. I then keot quiet. When he came to my table to give the £1.50 he took the opportunity to add his dissatisfaction, by repeating "we don't normally do this etc etc" I am astounded at such a poor low level way of speaking to customers. My understanding of the government scheme is to encourage an economic upturn by offering 50 percent discount on all items excluding alcohol. I think what he was trying to say is that they didn't do this for coffee. My understanding is you are part of the scheme or not, but it doesn't afford you to pick and choose what aspects of the scheme you will be comfortable with etc. A shocking bad experience from a very rude person. Will not be returning ever again.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. As you can see from our past reviews, we have excellent staff here who provide outstanding service to our guests, and are praised quite often by name for 'going the extra mile' - your review came as quite a shock as this is not the usual standard that we would provide...more so when the person you are referring to was myself. I think there is slight fabrication in your comments, and looking at all the other reviews you have done on other venues you have visited, it appears that you review the same feedback regularly to different places. For reiteration, we were a part of the Eat Out to Help Out scheme and served hundreds of happy customers during this time.

"Lovely place to spend our wedding night."

Vanaja666, Manchester, United Kingdom 17/08/2020

We stayed here August 1st. As we had a quiet morning wedding we were able to check in at 2 and enjoy the rest of the day. We were checked in efficiently. At check in I asked about gluten free options. On arriving in the restaurant, the staff recognised me and presented me with a pre prepared list of options. After eating our filling and tasty main courses, I was persuaded to try out the chef's new gluten free sticky toffee pudding. This was also delicious. The room had windows on two sides and wonderful views of the grounds and country park. We had a fantastic stay and will definitely return.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your feedback on your recent stay with us I am delighted that our team took care of your needs effectively and that you enjoyed both your stay and food! We look forward to welcoming you back in the future!

"Lovely grounds & friendly staff "

Ambi1212, Wales, United Kingdom 16/08/2020

Really enjoyed the grounds lovely wood paths to walk/jog around. Staff are super friendly and welcoming. Masks must be worn in all communal areas. We stayed on a Saturday night and enjoyed dinner although found the food super salty overall was a great place and would recommend. Only negatives for the rooms are that the walls are super thin and can hear a lot of noise from next door and hallways so any light sleepers may not get the best rest on a Saturday night.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review! We are pleased to hear that you, overall, enjoyed your stay with us, and that our team here were friendly and welcoming. I have passed your comments onto our Head Chef to look into the 'salty' food, as this is a new comment, therefore we can hopefully quickly rectify this.

"Bestwood Lodge hotel"

User 14/08/2020

Stayed for a night, lovley surroundings and gardens, loads of history in this place, stunning building. As for sevice staff go all out for you, can can come suited and booted or just casual treated same no matter what. Nice outdoor area to relax and all staff masked up. Room was nice big bed tea coffee etc nice and clean. Breakfast to your door piping hot and good quality food. If you dont know Nottingham id recommend the lodge. Very peacefull no cars or late night noise its a lovley place and the staff are fantastic. Stunning place. Thankyou lodge staff for a lovley night. Johnathan Monaghan. Ill be back.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review! It's great to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.

"Pleasant hotel, poor bed"

User 04/08/2020

Helpful staff in this large house, with large gardens, very enjoyable stay. Only one problem, the bed was old and so soft, like sleeping in a hammock It really needs a new base or a piece of wood underneath, or even a new mattress.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I am delighted that overall your stay was a pleasurable one and you enjoyed the large gardens, house and the staff were helpful. I have informed our team regarding the bed and will look into this.

"Anniversary stay at Bestwood Lodge"

stuartmQ4759UQ, Nottingham, United Kingdom 02/08/2020

The hotel is a old lodge dating back to Richard the Third. The place is stunning and we had a hassle free check in. I booked through hotels.Com and was told we had a jacuzzi spa bath. Well that wasn't the case and when I informed the staff they was apologetic and informed me that none of the rooms had it. However once in the room, the room was very unclean. Was thick dust in the corners and around the edges of the room. The mirror was dirty the shower curtain was yellow and cobwebs on the ceiling. Not very pleasant at all. We did inform the staff on checkout and again was very apologetic. The food and the service was outstanding. Very friendly and the food was delicious even tho it was a limited menu me and my wife still had a nice evening. The walks around are amazing. Very large woodland walk but some of it is spoiled by the litter left by others. For my first anniversary was a pleasant stay but I don't think I'll be returning any time soon.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your stay. We are sorry that a third-party website was misleading in offering a 'jacuzzi bath', however as informed none of our rooms have these unfortunately. I am pleased, however that my team were apologetic. I am very disappointed to hear that you found your room to be 'unclean and dusty'. I have fed this information to our Head Housekeeper and have asked her to look into this to ensure it doesn't happen in the future. I am pleased that the service and food was outstanding and I have fed this information to our front of house team, along with kitchen & our head chef.

"Another lovely stay at Bestwood Lodge hotel."

Jeane H, London, United Kingdom 31/07/2020

Another lovely stay at Bestwood Lodge hotel. Like everyone else staying away, due to covid 19 I was a bit apprehensive. The hotel strictly adheres to all safety measures and was clean and comfortable. I felt safe there. The bedroom was very clean also the bathroom. Breakfast is currently served in a different area and excellent bar food (huge portions) is also available. I enjoyed drinks and cream tea out on the terrace thanks to the great weather. Staff are super friendly and I learned a lot about the history of the hotel. I've already booked my next trip back!

"Party at the Bestwood lodge hotel"

Kainhammer, United Kingdom 30/07/2020

The staff where no where to be seen. After I found someone we check in the room was small and there where think dusty cobwebs in one corner. When I complained we where upgraded to a four poster bedroom but even this room looked dated and in need of some TLC. The room where my friends had there party again needs some work on for the money they paid I think best Western could of used to refurbish this hotel

"Mr Newton"

User 29/07/2020

My Son went to stay for a wedding and myself and 3 others heard a staff member calling another member of staff a fag because was just wearing make up it was a lady with pink hair and I really hope that person got an apology for the homophobia

"Shabby, overpriced but lovely staff."

Richard R, Wokingham, United Kingdom 29/07/2020

I booked a suite for an overnight say for my partner's father's funeral. The room stank of cigarette smoke, the carpet was filthy, the paint was peeling and dirty above the pipes and there were spiders/webs in the corners. Thankfully there were spare rooms and we were moved into a cleaner room; however we couldn't open the window because there was a wasps nest in the (rotten) window frame. Breakfast was very expensive - a carton of orange juice from concentrate, an apple and a pre-packed pain au chocolate.

"Bestwood Lodge"

davendawnNotts, notts 27/07/2020

Lovely hotel, loads of history plenty to look at with some of the original features. The Manager will give you permission to have a nosy around. The hotel also has its own wood for you to have a walk around.

"Lovely experience!"

User 26/06/2020

Stayed here for training for work. Very accomadating for a last minute booking due to my first hotel not being so great. This hotel was absolutely beautiful inside and out along with good cleanliness all round and in the room. Lots of different routes to walk round as next to the park. As its during the covid pandemic, good rules were put in place regarding, hand sanitiser at the door, 2m rule inside. Staff were absolutely brilliant, very friendly and accomadating! Made us feel like being at home and always made sure we were happy and comfortable. Very impressed with staff and to the manager Stephen who always went out of his way for us. Was a very pleasureable stay and will come back in the future! Thank you!

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your kind words regarding your recent stay with us! I am delighted that albeit 'things were alittle different' due to the Covid-19 pandemic, we provided you with an enjoyable stay. I am pleased that you felt we met your needs, whilst also making sure you were happy & comfortable. Thank you for your personal words towards myself. We look forward to welcome you back again in the future. Stephen :)

"Telephone service"

User 30/04/2020

Staff are just rude just put phone down on me because asked to speak to a manager what a joke Ive spoken to several people now about a canx wedding for next year and was emailed to be told the manager is calling me back but he hasn't poor customer service indeed!


P1A2U3L4A1B2BOTT, Nottingham, United Kingdom 28/04/2020

Do not book weddings at this venue, meals were cold and poor quality i spent thousands all my savings i complained they didn't care. Staff were rude and very unhelpful, they were different before i paid as soon as i paid money they changed their attitudes, greedy poor service and have no morals, the venue is such a beautiful venue, they don't clean very well, dirty, dusty, cobwebs very poorly managed indeed, do yourself a favour book elsewhere!!


User 05/03/2020

Really enjoyed our stay and we are getting married there next year and can't wait such friendly staff and good food and well worth the price and the beds are comfy best night sleep we've had in ages xx

"Dirty and rude "

wolfie9737, Redcar, United Kingdom 23/02/2020

We cheaked in on the 21st feb for a family wedding. Absolutely horrendous from the second we got there. We were cheaked in by a man with glasses who was very rude from the get go. We went down for a meal on the evening in the restaurant the food was terrible.our table were having a laugh for the male waiter in the glasses to approached us to ask what was so amusing. None of your business. The hotel needs some serious updated and a good clean and definitely in need of some new staff . The placed looked like it hadn't been cleaned in months . Possative note 22nd night staff was 2 males and 1 female who were lovely. Will definitely never return !!! Lots of foreign familys sat on staircases and in front of doors.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave your comments. We don't, normally, reply in such manner, however on this occasion I feel it is most appropriate as I am the 'man with the glasses'. As Deputy Manager of the hotel, I was on shift that evening and personally checked you in and can guarantee that I was not rude in any way. I recall your party very well and can confidently say that you received the same welcome as other guests, I even recall arranging for one of your party to be upgraded to a four poster room, I also recall checking rooms to ensure that your party were allocated the correct rooms. I even recall discussions about the wedding the next day, chatting with the groom-to-be and doing my upmost to assist with all that I could - therefore I feel your comments are unfounded. In relation to your comments regarding dinner, I simply cleared the table and casually asked 'how you food was?' etc and as you were all having such a good time, and laughing, I was generally joining in...however this was clearly not reciprocated. I am disappointed that although you all ate all your food, and passed on great comments on the night, you have now decided to refer to the food as 'terrible' - I find this very hard to believe as at no point did your party of 14 make any comment to either myself or the waitress that evening. If any issue had been raised we would have rectified this immediately. I have passed your comments regarding cleanliness to our team here, however again, no issues were raised nor mentioned on check out. I am delighted that the team on the second night looked after you and I have passed your feedback onto these.

"Beautiful hotel"

babsy13022013, Leeds, United Kingdom 16/02/2020

Lovely historical hotel. Could do with some updating but this is to be expected in a building this age.Large comfortable rooms. Very clean. Helpful and pleasant staff. Good choice of buffet breakfast. Lovely setting although a little confusing to find. Had to deduct a star rating only as rooms were very cold on arriving mid afternoon.

, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave a review following your recent stay with us. I am delighted to hear that you enjoyed yourselves and that you found our hotel clean, with large comfortable rooms. I have passed your comments onto our team regarding them being pleasant and helpful. We look forward to welcoming you back again in the future

"Incredible building, lovely staff and a nice stay."

User 14/02/2020

This is an incredible place. The building is huge, with lots of decoration throughout. The hotel staff were all very helpful, nice and welcoming. The bed was also very comfortable. Breakfast was also ok, served buffet style, so not that fresh. It is worth going to stay here though, you will enjoy your stay. Generally its clean and the food is ok.

"70th Birthday Bash "

Dorothy113, Nottingham, United Kingdom 08/02/2020

I chase this venue with great care for my 70th Birthday Bash. The chapel was a beautiful room and the table settings for 40 were perfect. Two wheelchair guests were catered for with ease. I had organised a gin tasting as entertainment and all the staff could not have been more helpful to the historian who tutored the tasting. The waiting staff were introduced to me by name, they were delightful, friendly and very efficient. I can honestly say that nothing was to much trouble. The duty manager was always on hand to sort out any issues and was equally as friendly and efficient. The food served was hot and of good quality and the sauce on the sticky toffee pud was exceptional. Several of my friends had chosen to stay overnight and without exception said they had enjoyed their stay. The rooms were clean and comfortable. As they were attending the function we all got upgraded rooms. Breakfast was cooked to order and was of excellent quality. We ate from the bar menu which was an absolute joy, generous portions and lovely chips! The building could do with a little TLC, it is a Victorian gothic building and is beginning to show its age. However this did not detract from a lovely evening. I would highly recommend this venue for all the above reasons.

"Tired and run down"

Martin1313, Welshpool, United Kingdom 27/01/2020

Unusual hotel with a stunning Victorian Gothic building. Looks to have seen better days as the place is a little tired. Restaurant very good, but the selection of wines and beers very limited. Most of the beer pumps were out of service. Room very nice, but plain. Staff very pleasant, but some very undertrained.

"Funeral. Wake."

User 22/01/2020

A cold frosty day, heating was on but lukewarm.we were moved into the conservatory... freezing cold. Main reception has a beautiful open fireplace, but no log delivery, so not lit. So cold everywhere. Family stayed the night and bedrooms were cold to that they had to sleep with coats on. Only one staff serving the bar. Had over 60 people at our venue without guests at hotel. Food was lovely but not good value for money.amazing historical references and set in picturesque grounds. Service and attention to detail distinctly lacking.

"Rather sad but its not all bad"

Howie922, Manchester, United Kingdom 21/12/2019

It is strange hotel as some of the features are quite good but overall let down by a lack of investment which means most would stay once and not return. Thought I'd give it a chance and didn't read any reviews as it seems full of character but it's not been maintained so all a bit too shabby around the edges. Only two staff on in the evening, that I saw, but that was all that was needed. Hardly anyone in the hotel on a Wednesday night, which should be one of the busiest even if it was just before Xmas. Staff very friendly and efficient. Food both at dinner and breakfast good. TV and Internet worked well. Though room needs some TLC as does most of the hotel. The restaurant needs a major make over. Large empty space next to the tables which doesn't look good. With only 3 tables set for breakfast and I was there as they started service. Room was warm but most of the hotel was too cold for my taste and most of the radiators were turned off. As I said it is all rather sad but could be so much better.

"Disappointing "

JenHFarr, Wales, United Kingdom 14/12/2019

Stayed here as my usual hotel was fully booked. I really wanted to love this hotel and I did until i got to my room. The lobby and the lovely lady who checked me in on a stormy night was fabulous. Roaring fire, high ceilings, wood panelling and spade loads of history in the lobby. Such a trek to my room (30), up and down stairs, which isn't an issue. My room looked like a room in a dilapidated nursing home, freezing cold even though the heating was on. Again high ceilings and a large room. My room was opposite a “no entry” staircase, I presume up to the attic, which had quite a strong cool breeze coming from it which probably didn't help my room temperature. I ordered room service for dinner which was fine, although as my room was so cold it went cold immediately. I asked for a heater if they had one and they said they would bring one up if one was available - thankfully they had one! The bathroom wasn't the cleanest, I rolled down the roller blind in the bathroom and it was full of dust and cobwebs. Reasonable night's sleep. Breakfast was in the main dining room and was absolutely fine. Check out was no issue at all. As with all hotels of a certain age, they need a fortune spending on them which they just can't afford. If they could upgrade some rooms it would be lovely as I so wanted to love this place. I always try to stay places with a bit of history rather than faceless boxes (where I can).

"MidWeek Break"

KenCS46, St. Neots, United Kingdom 07/12/2019

Accepted an offer from hotel to compensate an earlier problem in 2019. Very good experience in a hotel full of character and history. So much better than modern hotels that all look the same. Extremely good room and very friendly and helpful staff.

"Friendly staff in a rundown, unkempt hotel"

billmumford, Milton Keynes, United Kingdom 04/12/2019

The friendly staff were the only positive of this hotel. It was virtually empty and yet they stuck me in a pokey room which was freezing, no hot water during the day and not very clean. Breakfast was barely adequate with much of the previous day's leftovers clearly evident. Poached eggs were hard boiled- should never have been served. Rating would have been "Terrible" if not for the efforts of the staff to make the stay more pleasant.

"A stay with history"

Parhurst, East Cowes, United Kingdom 01/12/2019

I had a week staying here and on arrival my room had no heating so I was given the Queen Victoria room. The room was very large and nicely decorated retaining its historical past, the bathroom was also large with a nice bath and shower. The hotel itself is worth a visit just to see the building and the rooms within, history was every where you looked and each night there was wood fire in the lounge/bar.

"Never again!"

Terry O, Guisborough, United Kingdom 01/12/2019

A lovely old building that, unfortunately, is rather tired and in need of serious refurbishment (damp walls with paint flaking off, dirty chipped paintwork, furniture chipped etc). Our room was a reasonable size but drab and gloomy. The bathroom was newish but tiny - barely room to move. There was only 1 chair in the room - an uncomfortable desk chair so, if you are a couple, be prepared to take it in turns to watch TV sitting down! The food I'm afraid was awful. We complained about the evening bar meal - the worst meal we have had in a long time and were offered an alternative which we sensibly declined. The breakfast was a buffet that had clearly been prepared some time ago - the eggs (not sure whether they were fried or poached as they looked as though they had been cooked in a tart baking tray. The said eggs were stone cold, overcooked and were drying out to a leathery consistency, bacon was cold and undertone and, oh, I could go on! Happy to escape! On the positive side, all of the staff we encountered were delightful, friendly and helpful - they deserve a management and kitchen that lives up to their standard.


Delboy4455, England 27/11/2019

I went for a walk at Bestowood Park with my firend who was driving. The hotel is at the bottom of my road. Car parking signage stated it was £1 to park & only way to pay was via the phone. My friend went through the instructions carefully & as far as we were concerned the payment had been paid. Two weke slater my friend got a letter stating she had not paid & must pay £100. We appealed. For some reason Bestwood Lodge have hired a company from Liverpool. Appeal failed & letter with menaces stated £100 within 28 days. Now appealed to POPLA & contacted lcoal MP, trading standards & going through the Ombudsman. Car Park charge of £1 & fine of £100. Moral standards out of the window & as far as we were concerned we had paid. We went through the instructions together but how do you know if you have paid. Also had another friend who got the same letter. Avoid this palce at your peril. Shocking behaviour to be threatend with menaces. We have told all our firneds npot to visit anymore. The whole episode has mede me ill.

"Lovely Hotel and Food"

g417wilson, Mansfield, United Kingdom 25/11/2019

I enjoyed a business meeting along with a buffet in the wonderful historic surroundings and beautiful looking building. The sitting areas of the reception, bar and restaurant were lovely and cosy and certainly worthy of bringing a loved one for the experience. The food was cooked and presented well and tasted lovely and the three assorted sweets were delightful.

"A nice hotel."

_jakewedge, London, United Kingdom 25/11/2019

Stayed here 1 night with a friend over the weekend. We chose this hotel due to its traditional look and style. The reception lady was very helpful, friendly and informative! we stayed in the Queen Anne room, which felt a million miles away from the reception area. 2 flgiths of stairs and some long corridors later, we arrived. Room is extremely dated, but we expected that. The grounds are just stunning. The gardens and everything surrounding is so idyllic i would stay just to view them again. if ever in Nottingham, i would happily stay here again.

"Wedding celebrations"

graham710, Nottinghamshire, United Kingdom 04/11/2019

Invited to an evening wedding reception and decided to enquire about room availability. Booked two rooms thanks to helpful and friendly staff. Staying the night and enjoying breakfast meant we could enjoy the wedding reception all the more

"Not the best"

RMB1956, Birmingham, United Kingdom 02/11/2019

Stayed single night midweek. Check in good, room good size though faded. No heating in bathroom nor any control in bedroom not good when it's cold outside. Bar meal good freshly cooked. Breakfast not set up for early arrives so don't go down early. Check out tried to charge extra for breakfast despite being included in booking. Place has obviously seen better days!

"Very Relaxing Stay"

susanlei, Birmingham, United Kingdom 28/10/2019

This is the second time we have stayed at Bestwood Lodge. It is a lovely old fashioned relaxing place to stay. The bar meals are excellent value and the breakfast sets you up for the day. Plenty of parking and friendly helpful staff. We would not hesitate to stay again when in the area.

"Afternoon Tea at Bestwood Lodge Hotel"

Bridget S, Nottingham, United Kingdom 25/10/2019

Lovely sandwiches and cakes at the Bestwood Lodge Hotel for afternoon tea on a Thursday afternoon. More than we could eat so had to bring some home!! Aileen the server was great and really attentive to our needs. It is really refreshing to have such nice staff chat to you and have a laugh with.

"Bestwood Lodge Hotel"

kellybell302, Nottingham, United Kingdom 19/10/2019

Me and my family stayed here for 10 days whilst waiting to move into our new home. The hotel was nice and clean, staff members were wonderful. Full of history and nice walk around. Loved staying here. I would definitely consider visiting again.

"bestwood house"

Patrick J, wellington, United Kingdom 18/10/2019

very enjoyable stay , the room was very comfortable stayed in the queen Victoria room , a nice large room with a 4 poster , mattress was a bit hard but that is just a personal taste, situated in nice ground with good walks , food was very well presented and prepared ,


User 06/10/2019

Stayed for two nights - hotel looked stunning from the outside but was very very tired inside. Staff were friendly although seemed rushed off their feet, moving from bar to reception to kitchen to attend to customers which caused long waits. However, and we do appreciate it is an historic building, our biggest issue was no heating in the room or bathroom or, it seemed, the corridors either. After the first night we requested heating which, seemed to be turned on whilst we were out during the day as the room did seem slightly warmer when we returned, but we again spent the second night without any warmth. No heating controls in the room either. The breakfast room was heated which was a blessing and a couple of small floor heated fans were used in various areas during our stay. Other customers also commented on how cold they were. Would not recommend unless we're having a heatwave!

"A Bit Different"

Tim M, Derby, United Kingdom 30/09/2019

This is a remarkable place in a great location on the edge of Bestwood Country Park but is definitely in need of a bit of TLC. The staff are very friendly and extremely helpful. The whole place is just overflowing with period features and decor and with a bit of investment could be something really special. For example, the 70's style coloured bathroom suite in the room we stayed in could be replaced with a modern but Victorian styled one and the bedroom ceiling would benefit from a quick skim of plaster. The windows are single glazed (can't remember the last time I saw a single glazed window), maybe because it's a listed building, but some of the widow frames are in need of replacing too. This is an incredible building with a long and fascinating history and a superb example of Victorian Gothic architecture. It's run by staff who have a pride in what they do, just needs a bit of money spending on it (are you listening Best Western?). Breakfast was pretty good too, wide choice of food on offer. There is no lift to the upper floor, however there is a stair lift for disabled use.

"Lovely hotel "

lindan966, Nottingham, England, United Kingdom 30/09/2019

Came in for a business meeting, beautiful bar area in a lovely building, good selection of soft drinks and coffees, attentive staff who were polite and helpful. We were served by Emily who made sure we had everything we needed. I had a look at the Christmas menu and it looks really good, may get my booking in nice and early. Thoroughly recommend

"Very poor reception"

avhist, Wadhurst, United Kingdom 25/09/2019

The check in procedure is totally unsatisfactory. We arrived at 18.00 and there was a notice to ring 2001. No answer. I asked the bar staff to facilitate our check in. They couldn't help. I tried 2001 again same result. After 10 minutes, we left to meet some friends. We returned at 20.45 and the bar staff asked us to wait and offered us a drink or water. We waited 5 minutes before being checked in. Also our room lacked any milk for our morning tea. This is our third stay at Bestwood Lodge and the only unsatisfactory stay.

"Lovely hotel. Amazing building and helpful friendly staff"

User 24/09/2019

We arrived late at this hotel. The check in was very quick. We were offered help with our bags as there is no lift but we were OK. Although kitchen was just closing, they kept it open so we could order food from the bar. The food we ordered was fantastic. Also the bar has a great selection of drinks. Breakfast had the usual. Would cook eggs to however you liked. It's a buffet. Nice as you can get up as many times as you like. Lovely grounds to take a walk in. The staff were always friendly especially towards my 3 year old. The rooms were clean and the beds comfortable. The shower did take a long time to get hot. 10 minutes and still wasn't very hot. We will definitly stay here again when in Nottingham.

"I'm in room 34, get me out of here!!!!"

User 18/09/2019

Such a shame I have to rate the hotel in this manner as I may be doing it a slight injustice if other rooms are much better than this one I stopped in. However I can only provide my honest and recent experience. The positives of the place are the obvious things i.e. the historic building and the grounds. You can certainly see some really special occasions such as weddings and proms, etc. having a wonderful time. The negatives I experienced are restricted to the room only as I didn't eat in the restaurant and ate out till late also. The room I slept in simply shouldn't be on the open market and is probably doing more damage than good from a reputation point of view. I can imagine the room being useful in desperate situations such as wedding guests without any accommodation, but that is all. Although the room was generally clean (not to get mixed up with maintenance) it had many faults. The radiator valve was broke, there was damp on the wall which had been painted over, the chairs were stained, the bed and mattress was sagging and uncomfortable to sleep in, the shower was like a trickle, the extract fan in the bathroom wasn't working properly, the shower was too small and the grout on the doors was black as coal and the window paint was cracking. Very poor attention to maintenance and this room needs condemning until its been re-furbished in some manner. I only paid £65, which isn't a lot but the Premier Inn nearby charges similar and bear essentials of a comfy bed and shower are provided. Overall very poor room and experience.

"Great history and beautiful environment"

Mel S, Gold Coast, Australia 13/09/2019

What a lovely place to stay! Looks amazing from the grounds, quiet, peaceful and nice walks around the lodge. The restaurant food was basic but enjoyable, the staff very friendly and helpful. The rooms were a good size with a lovely clean bathroom. There is a cosy bar where you can get a drink and a snack. Just one thing to be wary of. If you have difficulty with steps a lot of luggage, or kids, make sure you request a room on the lowest floor. The stairs are a bit daunting, but I loved the tranquility of this place.

"What a visit!!!"

User 09/09/2019

We stayed here on Friday and Saturday nights for my daughters wedding day which was held in the magnificent ballroom, what can I say apart from wow!!! Absolutely stunning venue, and the team are just amazing my girl had the wedding of fairytales. Her day was absolutely perfect and the whole team could not do enough to make sure everything was perfect for us all. The rooms are full of character and retains so much of the personality of this majestic building, they were beautifully clean with everything we needed and more, the bed was soooo comfortable and the bedding was lovely. The ballroom that the wedding was hosted in is absolutely stunning with the most magnificent chandeliers I have ever seen, the chapel we held the ceremony in is absolutely beautiful so full of character and original features it was just stunning! The breakfast in the mornings was surprisingly good quality from s buffet breakfast lovely thick bacon and eggs cooked fresh to order, and as for the wedding breakfast omg divine doesn't come close to doing it justice especially the Baileys white chocolate cheesecake. If you are thinking of staying here then I have only 1 thing to say just do it! Lol you will not regret it it's truly gorgeous, I really can't thank the whole team enough for making my girls day absolutely perfect!

"A perfect stay"

User 08/09/2019

Wow well what can we say about this stunning hotel ... all the history within them wall is simply stunning ... but by far the gem in this gorgeous hotel is the staff ... everyone has a smile n couldn't do enough for us nothing was a problem n was carried out with a smile from Stephen the duty manger to the house keeping superior kayla ... the rooms are spotless n still has the character of a very old building... we would happily come back to this beautiful hotel .. especially with the amazing staff ... they are a credit to this hotel ...

"Worst western"

User 06/09/2019

Never before I have I been to a more outdated hotel in my life from the 1970 stannah stairlift that didn't work to the state of the water in the room no tissues and the plug sockets hanging off. At 190 pound a night I was expecting a lot more. The staff were ok but not trained properly to cope with questions on a simple menu that didn't include the wine that I picked for the wedding Food not really great either and I usually don't say anything but I had to this time . Stayed in better travel lodges overnight won't be returning even the photographer at the wedding told us he doesn't recommend the venue for weddings anymore

"Lovely Hotel but run down"

darrenO6703IR, Nottingham, United Kingdom 28/08/2019

Fantastic old building with a great history. Delicious piping hot food. Lovely welcoming staff, sadly thats where it ends. We were first put into a smelly fusty room with aged decor and mouldy bathroom, my wife asked if we could be moved and because the hotel was empty we was checked into a recently renovated room. The room was bright and airy with a view but the shower was useless, the door fell off and there was hardly any shower gel. The windows were rotten and carpet stained. Sad to say but wont be visiting again, such a shame because staff do their best but it needs money spending on it and imo is currently overpriced.

"Wedding weekend"

User 16/08/2019

The good stuff: The staff were really attentive and polite, a real credit. The not so good stuff: Room: Stayed in the Viscount (family) Room, honestly don't think it has been decorated since the late 80's wallpaper peeling in one corner of the room and the all the edges had lifted. Dusty cobwebs in the corners of the ceilings, the windows & frames were filthy and the net curtains mouldy. Small things like the valance sheets not straight on the bed and the sheets creased and not tucked in properly, generally a look and feel of a loss of interest in the room. We did complain about the shocking double bed (it was lumpy and sagging in the centre), we received an apology, a credit to the bill and they promised to sort it. The room is huge, a little bit of redesigning, plenty of room for a partition to separate the kids and parents beds and a separate TV for the kids. The room is on the balcony facing into the main bar area, while some noise is expected until the bar area shuts at midnight, what we didn't expect was the sound of moving of chair and tables and vacuuming at 2am and the bleeping of the till at 3am and staff chatting to each other without even an attempt to be a little quiet. Breakfast: Not enough chairs/tables on the first morning, they had moved a load of chairs into the chapel and had already laid some tables in preparation for the wedding; it was just all a bit odd really. The food was ok but it all spent a bit too long under the hot lights, could do with making less at a time and replenishing it more often. The table for the tea and coffee is far too low and nowhere to put your tea bags and the cups are far too small, it's the small things in life that make a difference. Wedding Breakfast and Evening: Again; the staff worked hard and were attentive and efficient and the food was nice. The building itself is steeped in history and could be so so much more, it is totally let down by an obvious lack of investment and general TLC inside and out , weeds growing out of the façade, Gaffer tape holding things up and sticking things down, the last refurbishment was clearly in the late 80s or early 90's it looks and feels tired. The main bar/balcony area has a large skylight/lantern, but has dirty patched up frosted reinforced glass in it. Stained glass would be so much better and in-keeping with its history; the building and your customers deserve it.

"OK if you are desperate"

User 12/08/2019

A smoke alarm went off and woke everyone about 1am, the rooms were dusty and smelt of damp and smoke, the cooked breakfast wasn't very nice but the fruit selection was nice. Needs a lot of TLC to the rooms and buildings as it's very damp, smelly and paint is chipping everywhere they even had a leak in the roof while we were there

"My brother in laws birthday"

User 07/08/2019

I can not thank all the staff that was working on the 3rd of august 2019 enough for making my brother in laws birthday party go so perfect in the ball room and my partner even booked the room for the night to stay and was greeted and welcomed so much..each and every one of the staff are a credit to bestwood lodge for making this event a day to remember for the room we stayed in this was also so nice yes dated but if you want up to date go stay in a travel lodge bcus the bestwood lodge has character and was amazing thank you again bestwood lodge .

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for sharing your experience with us! I am delighted to hear that you had a great experience and that your brother in laws party was a great event. We look forward to welcoming you back again in the future

"Worstwood Lodge Hotel for a wedding"

52caz, Devon, United Kingdom 03/08/2019

Stayed here end of July for two as party of a wedding party. Venue was brides choice so we did not know what to expec. Fawlty Towers remake maybe? The building is. Dry tired both inside and out. The rooms had no fans (they'd all gone) no fridge, no guest information, no tissues, no bottled water - in fact it didn't have much. The decor is very dated and our room had several patches of enamel missing from the bath. There were no hand towels. The previous review on here says all the best rooms must have been given to the wedding party. - they were not, ours were as bad or worse. My parents had a room on the same floor as ours - they are both disabled but the bride was assured there was a stair lift. There was, but it only took you to the first floor. From there they had to struggle on a long walk, followed by 7-8 step followed by a walk and another 3 steps before getting to their very small twin room. The toilet was squashed into a corner so they both struggled to use it. There was no cold water - this was later repaired after the "handyman" was sent to buy a new one. The phone didn't work, so they couldn't call anyone for room service, as they couldn't stand the thought of all those steps. They did manage to get a fan, but had no milk. The stair lift stopped working on the second morning leaving one of our party stuck mid way. I then took about 15 minutes getting my mum back to he room as the stair would only work with one of the staff continually switching it on and off. Both parents were frightened to go downstairs as they didn't know if they could get back up. We were told the lift would be fixed during the wedding, along with the phone. The rooms we had were worth about £40 per night given the facilities and the many problems. Let's get to dinner in the restaurant on the first evening. A very limited menu is available and hasn't changed over the last year since the wedding was booked. Even so, some items were not available (the restaurant was not busy).the majority of our table of 10 ended up eating from the bar menu, which was not ideal but had more choice. The wine we ordered from the long standing wine list was not available - apparently it was all "saved for the wedding the next day." On to breakfast. Having struggled with the stair lift got one parent downstairs to breakfast, the other not being able to face the stairs. Only coc pops and weetabix as a cereal choice, all hot food was rather dry and looked unpalatable. There was no yoghurt to go with the apples & pears offered as fruit. Found out by chance you could order poached eggs. What a life saving as nothing else looked appealing. No tea pot for tea and no milk jugs so you had to make your tea, in a cup, at the serving bench, find a suitable receptacle for the used tea bag (nothing supplied) add the milk and then take it to your table. Not a very relaxing breakfast at all as the cups were small and many trips were needed for tea! When I asked for room service in reception I was told to tell them what was required and they would go to the restaurant and pick it up for! Needless to say I did it myself. Little point in taking hot food - the journey to the room was too far away, so toast it was. Ridiculous for the £120 per night charge. Let's get onto the wedding itself. We had the chapel, which we decorated ourselves after asking for the windows to be cleaned of month's worth of cobwebs, and having removed a glass tumbler with a mouldy slice of lemon in it that must have been there for at least three weeks. The wedding breakfast was mixed in its cooking/presentation. The lamb was absolutely delicious, apparently, whilst the chicken was dry, chewy and I couldn't eat mine. The wine that had been "saved for the wedding" the previous night had been substituted as it wasn't part of the package. This, despite the wine being chosen months in advance and the choice being confirmed by the event coordinator. One of the wedding party spent considerable time hunting down a room that might be more easily accessible for our parents. They did find one and arranged with one of the staff for the swap. It was still up the stair lift, but less steps to climb afterwards, and we moved them into this for the second night. A much better sleep was had as the toilet was. Ore accessible for them both. They were a couple of staff who went beyond the call of duty over the weekend to help us with all our complaints/problems : Eileen was one of them, but sadly we didn't get the name of the other young girl. I think they were both embarrassed by the whole place, it's a pity the rest of the staff, and Best Western themselves do not share the same opinion. I would never stay at a Best Western again. I have stayed in better Travelodge premises at a third of the cost.

"Awful Nottingham"

gbisho186235, Cornwall, United Kingdom 03/08/2019

My son was doing The Iron Man on Sunday 29th July. We have never been to Nottingham before so I went online to sort out our hotel for the two days.Most were fully booked so I wasn't left a lot of choice. I'm sorry to say I went for the look of Bestwood Hotel and the price of £129 for a Deluxe King Room. What a mistake The outside of the Hotel looked good on the photo but close up it was "Crumbling" The room was no better the wife wasn't even going to spend one night there,we asked for a better room,we were shown 3 more but sadly they were worse than the one we had booked. As there was a wedding going on all the best rooms had gone I presume. What this poor old tired building needs is some money,maybe a lot of money to be spent on it now, it must have been magnificent when it first opened.They did give us a good discount as we checked out but even that (£65) was way over what the room was worth. I'm sorry if this hurts some people, but go and have a look for yourselves,but don't book a room.

"Wedding trip."

jallum647697, Torquay, United Kingdom 28/07/2019

Very disappointed with the hotel, not like the pictures at all. We stayed in the King Richard room which had a 4 poster bed in a poor state. The room was not really up to standard but we were going to a wedding so out all day and did not get back until late. We would not use this hotel again. We have stayed in Best Western Hotels in the U.S.A. and all over Italy. They were all 4 star and very good in every way

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am disappointed to hear that your stay with us wasn't as pleasant as we'd have hoped. We are currently working through our bedrooms upgrading them and I have passed your comments onto our Maintenance Team to look into the King Richard room.

"Wonderful evening "

DJH62, Nottingham, United Kingdom 27/07/2019

We attended a 90th birthday and cannot fault anything. The food was lovely and the disco was age appropriate. We had a great evening and this was due to the input from the restaurant and bar staff. Thank you.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review! We are delighted to hear that you enjoyed the recent 90th Birthday celebration at our hotel. We are pleased that you could not fault anything. We hope to welcome you again soon

"Just don't! "

User 27/07/2019

With ease the worst hotel I've ever been, room and bathroom filthy. Found dust and cobwebs everywhere, plus our towels had holes and brown stains on them. Room was full of flies, dead and living! Breakfast was also awful. Such a shame it hasn't been look after as it could be a 4 star, beautiful architecture but just not been invested in

"Lovely hotel"

mrsagmercer, Huddersfield, United Kingdom 26/07/2019

After reading reviews, I was a bit sceptical about coming to stay. The drive up to the hotel was a bit confusing, but the signs helped. The outside of the hotel was beautiful, when approaching. We checked in OK and found our rooms. I was in room 7. The room was clean and bright, with a bathroom you had to step up into. Our first night, we ate sat outside, from the bar menu. The nachos were lovely, and so were the burgers. Breakfast was buffet style, eggs cooked to order. Good choice, but could do with teapots for making tea in. We asked for fans on our first night, but didn't get one. We did get them for the second night. We had a lovely stay.

"Chew this one over"

C4LWX, Southampton UK 25/07/2019

When I booked a Best Western in preference to a Premier Inn there was someone on my shoulder saying 'are you sure?' - I should have listened. Firstly a plus point, the people who work here were excellent (they probably need to be). Other than that, where do I start? The place is filthy, dead insects everywhere, chewing gum, yes you read that correctly, chewing gum on the carpet on the way to the terrace where you have a nice view and are surrounded by fag butts. I was told that this was not he smoking area (they encouraged people to smoke at the front (even worse)) but there is a sign clearly saying it is - anyway they don't clean this area. Back to the bar (beer tasted a bit odd by the way) and although the food was okay, the plates adhered to the table, meaning they did not move smoothly when I had done with them, more filth. My room - hmm at first I thought it was an art installation then I realised it was in fact a massive, and I mean massive, damp patch - this is room 12 by the way, don't stay there! The en-suite was only the depth of a small shower tray and the fixings were knackered to put it politely. No air-con, which this week was a bonus, but at least the old tired and dirtly window opened. The carpet was a bit manky too. Towels were nice, and so were the biscuits. This hotel needs to be shut down, given a profound deep clean or completely renovated, the building itself is magnificent. Let's end with a plus point, the breakfast is not too bad, nice mushrooms one morning. I did complain and was fobbed off with a complimentary night for free (like I am going to want to stay there) and from BW I got 'we are a membership brand and are not involved in the day to day running of individual hotels' - I think a really good idea would be to become interested so that the BW brand does not get worse that it already is - how I wish the person on my shoulder had shouted louder.


User 23/07/2019

Normally I would not write a review, however in this case I felt it necessary as I would hate for someone else to experience the misfortune of staying at this run down hotel. The cleanliness of the place place is horrendous, my daughter had lost the back of an ear ring in the room and in searching for it I found old boxer shorts and used gas canisters,you generally could not make this up. The continental breakfast is an absolute joke and i would seriously avoid. There were so many other things wrong that i could have said but I hope you get the picture. The lady on reception was polite and in actual fact I feel sorry for her as she must have complaints day in day out. Best Western need to sell a few of these places off and use the money to refurbish the others. The brand will continue to diminish the longer this goes on.

"I should have slept in my car"

ian7615, Newcastle-under-Lyme, United Kingdom 16/07/2019

Attitude of the staff almost comical such unwelcoming food disgusting complained staff not interested offered our meal For £20 complained about attitude no one interested then I went upstairs and heard them talking about me AVOID at all costs

"Anniversary Dinner"

deaniobeanio, Nottingham, United Kingdom 14/07/2019

Thank you so much for offering us the facilities for our 1st anniversary dinner at Bestwood. Service and atmosphere is excellent as always and the food was superb. Melon starter, salmon and steak for the mains and a lovely raspberry panacotta to round things off. Highly recommended and you won't be disappointed with either your stay, the service, the friendly atmosphere and the food

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for the superb review! I am not only delighted that you chose Bestwood Lodge as your wedding venue, I am also pleased that you chose to return for your wedding anniversary and wasn't disappointed. Thank you for your kind words...all the best for the future.

"Disappointing stay"

User 12/07/2019

We stayed one night, prior to a family event. The building is impressive and garden and grounds are lovely. However, once away from the main entrance /bar area, the hotel is shabby and dirty. Our 'superior' twin room had inadequate lighting and curtains hanging off their rails. The bathroom had a mis- matched suite and the window frames were filthy. We had to climb 48 stairs and when we mentioned that we hadn't been told about this, the reception staff were rude and sarcastic. My recommendation would be to stay elsewhere

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review following your recent stay with us. I am pleased to hear that you loved our building, garden and grounds; we are very lucky to be set in such a stunning Victorian building, within a country park steeped in history of Royal roots. I am happy to hear that you thought our main entrance and bar area were pleasant. In regards to your room, I am disappointed to hear that you weren't totally satisfied - had this been mentioned to a member of our team, during your stay, we would have done everything within our power to correct any disappointing aspects. In relation to your comment about the stairs, unfortunately, as mentioned when you came to the reception, we are an old Victorian building, which unfortunately is unable to have a lift fitted.

"Can't Open Windows, Noisy"

SillyFizzy, London, United Kingdom 04/07/2019

I reluctantly booked to stayed at this hotel because it's very close to where I needed to go for a business trip. I have had so many bad experiences in Best Western hotels in the UK I tend to try to avoid them. Building itself of this hotel is grand and the surroundings are pleasant. Receptionist was OK, polite enough but did not explain much about the basics other than if I was planning to have dinner at the hotel. The room was OK although a bit on the small side. TV fixed to the wall facing the bed so can't watch it from the desk side as it is facing the opposite direction to the TV and obscured by the corner of the shower room wall. Springs in the bed were starting to poke through. Breakfast starts at 7am, bit late for business travellers; selection was small and basic but OK. It had been very hot since the weekend but I cannot open any window in my room to get fresh air! Also, noises from downstairs during the night; on the first night of my stay the noises started at about 3am! I can also hear noises from the room next door.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am pleased to hear that although you have bad experiences in other Best Western hotels, you decided to try Bestwood Lodge. As I'm sure you're aware all Best Western hotel s are independently owned and operated, however operate under the BW banner. I am pleased that you loved our grandeur and surroundings. We aim, with our business guests, to keep check in swift and prompt - however I apologise if you felt something was missing. I have spoken with our Reception Team and advised them again of the check in procedures. Thank you for your comments regarding the position of the TV, I have asked out Housekeeper & Maintenance to look at this, as all our TV's should be on a bracket with rotates - thank you for pointing this out to us! I have also asked them to look into the windows and why they do not open. We will now be able to rectify this for other guests. Our breakfast times are 7am until 9.30am (weekdays), however we do offer a continental breakfast earlier than this, should you wish. Thank you for taking the time to inform us of your findings.

"Car Park RIP OFF - even if you've paid for parking!"

jaykaydoubleyou, Nottingham, United Kingdom 02/07/2019

In June I visited the Best Western Bestwood Lodge Hotel - use it all the time - the park is great to walk the dog. I noticed there were new cameras installed and big signs informing people that they now needed to pay for parking - it's a shame, as a lot of people use the park. However, as the hotel is probably scrapping around for any income they can from the reviews, they have leased the car park to Starpark. I paid for an hour's parking. As I was in a courtesy car, it's taken a while to come through, but today got a letter through the post charging me £100 for not paying for parking. Be very careful when even contemplating this hotel, they are obviously using a third party who does not keep proper records or check them prior to sending out these extortionate letters! (Even if I hadn't paid, £100 charge is ridiculous and no where near the loss of revenue). So, hopefully, Best Western Bestwood Lodge Hotel will either reconsider it's silly installation of these cameras and charges, or at least get their third party to check their records and not waste money by sending threatening letters to people who actually pay for their car park.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your comments. I am sorry to hear that the company who manage our car park incorrectly issued a parking fine, however I am certain that if they were contacted they would have dealt with this accordingly. I have fed you feedback back to the company and am confident that they will look into this further for future guests. Car parking for our guests and those using the hotel to dine, drink or stay with is complimentary, the parking (pay per hour) is for non-hotel users. Thank you again for highlighting your points - I hope this doesn't stop you visiting the hotel in the future

"Cool old building, creaking stairs and all"

Kerry C, Coaldale, Canada 30/06/2019

Well, we had a bit of a challenge finding this former Royal Estate, as did the lady speaking to me from somewhere inside the control panel of the car. When we drove into the car park, we loved the first impression the building gave. The desk staff were very friendly and got us in quickly, and we settled into the King Charles room. I really cannot say anything bad about the room, lounge, dining area or staff. All met or exceeded our expectations, except a bit of a misunderstanding of dining hours, which was handled with no problems by the staff. The information card in the room stated that the service started at 6PM, however it starts at 630PM. We had our evening meal which was very good and the staff were attentive without being obtrusive. Breakfast the next day was a bit above average, although I was disappointed with the quality of the coffee. The wait staff even remembered which room we were in. Great service and a good night's sleep. The only negative I can bring up is the condition of the grounds. It appears that some attention is needed throughout. I recommend this location base on my experience there.

"Mixed review"

678Garym678, Reading, United Kingdom 22/06/2019

I was so close to giving a 5 star and me review will explain why it's not Beautiful looking hotel beautiful grounds We were here for a wedding and decided to come a day early the building is a heritage building and looks historic staff were so friendly and welcoming I would give the staff five star as they went above and beyond especially the two lady's serving behind the bar friendly and funny The bar area is beautiful, we had dinner here and the food was good and served is is where it's let down the rooms are aged and a bit worse for wear, we had room29 and there was leak stained walls and silicone mould but it's not because it's not clean it's due to worn and repairs not sorted after,we had a blocked shower so they sent two poor cleaners to try and unblock but they were unable to solve so we got moved with no fuss to another room which was better I think if best western invested some money into the room decor etc it would become a fantastic hotel The wedding we attended was run perfectly and staff yet again amazing So I think best western need to invest in updating the rooms as they already have perfect staff We would be happy to stay here again as even though the rooms are in need of refurbishment the staff are the best

"Amazing Staff"

User 18/06/2019

The staff at the Hotel made my stay so special and nothing was too much trouble. A special mention to Ailene, Emily, Jordan and Stephen who are an absolute credit to the Hotel. The Hotel is set in beautiful grounds and a great little find, you would never know you were in a city. The Hotel feels like you have gone back in time with a real gothic quirky feel, so much nicer than the modern look. Dogs are welcome in the bar which is great after a long walk and a nice drink by the beautiful fire. We will be back

"Back to my proverbial home from home!"

Jeane H, London, United Kingdom 08/06/2019

Well what can I say, my proverbial home from home. 29 years of staying here and counting. The staff always make me feel welcome, the breakfasts are wonderful, served in a room overlooking the grounds also you can watch the birds / animals. The rooms are comfy and super clean. It's quiet and peaceful. Enjoy a drink in the lovely bar or if the weather is good, out on the terrace. It's also a rather photogenic Gothic pile.

"One night stay"

aew_1, torksey 04/06/2019

The hotel is old and looks it, our room was quite clean but the hotel is badly in need of deep cleaning and a lot of TLC, especially in the bar and lounge area. The tables were sticky to touch as were the hand rails going up the stairs. The staff however were excellent as was the food.

"Great venue for a wedding!"

Bill W, Nottinghamshire, United Kingdom 22/05/2019

We chose this venue for our marriage and had an amazing day. The organisation and service were excellent. The chapel for the actual ceremony is very attractive. The bar has real character and the restaurant was perfect for our 80 people. There is a good dance floor and the hotel DJ was very good. It is very good value for money compared with many other options we investigated. Highly recommended!

"Very enjoyable stay"

kathBarrow, Barrow-in-Furness, United Kingdom 16/05/2019

We have just returned from our 4th stay at this lovely quirky Victorian Gothic Hotel. The staff are very pleasant, efficient and genuinely very friendly. The hotel is not modern or flashy and we like it because of that. This hotel has an interesting history and we love the atmosphere of the place. It is set in wonderful grounds with imposing trees filled with bird song and it was a delight to wander there with our small dog. Our room was comfortable and quiet and the view over the grounds was lovely. We ate in the dining room and the food was excellent . I particularly loved the poached pear in red wine sauce with soya ice cream . Delicious. We thoroughly enjoyed our stay and plan to return again later in the year


Alex M, Cardiff, United Kingdom 13/05/2019

Having visited this hotel five years ago, recognising that the price advertised for one night was low, I had hoped for a good experience. The bar meal, after our walk around the extensive grounds and adjoining country park, was ok. The rooms and building are well past their sell-by date. Quirky charm and the park compensate for a lot, but the breakfast offer was terrible. Undrinkable coffee, odd tasting orange juice and cheap bread. My partners' scrambled egg was appalling.... probably powdered, all served on cold plates. I was pleased we were not charged for the breakfast but, sadly, I won't be visiting again.

"Our stay"

User 12/05/2019

Me and my wife would like to say we enjoyed our stay at this hotel. We thought the staff were very friendly and helpful and welcoming. We like to thank Tania for all her help with our stay. The room was nice and clean and comfortable with plenty of tea and coffee.where are looking forward to staying there again as they got great grounds for walking. Many thanks Mike and Lorraine

"Bestwood Lodge Hotel"

richardaallton, Valletta, Malta 04/05/2019

Lovely period building with significant history. Very courteous and helpful staff. Very peaceful location on the edge of greenbelt giving peace and quiet while still withing minutes of the city centre and major road connections. It would be lovely to see the investment required to present the hotel as an exclusive country house experience - unique due to the city side location. Best wishes to staff.

"A lovely wedding"

Thelma A, Nottingham, United Kingdom 02/05/2019

My daughter chose Bestwood Lodge for her wedding and from start to finish it was superb. The chapel is delightful, the staff friendly and helpful all helping to make the day special. I have been to many weddings where the food is a disappointment but not here, they served fillet steaks to over fifty people that were perfectly cooked and delicious. The rooms were clean and very comfortable. From beginning to end I cannot fault Bestwood Lodge.

"Easter at Bestwood"

summergee, Farnborough 26/04/2019

We stayed here over the Easter weekend and had a great time. We were in the Queen Victoria suite which was huge with a large bathroom with a bath and shower over. It took awhile for the water to run hot, but we have stayed before and used the quirkiness of the plumbing. We ate in the bar on our first evening and the food was good. The second night we treated our daughter and son-in-law to dinner in the restaurant here. The food was delicious and the service was nice and relaxed, we don't like to feel rushed. Breakfast was enjoyable each day, but, as there were only a few guests there on the Monday morning that day it was cooked to order. Much nicer than than a buffet. Fried bread is on the menu which, to me, is the best part of a cooked breakfast. All of the staff we met were friendly and helpful. Stephen remembered us from our last visit, which was nice. Samantha was super efficient. Linda was very helpful in clarifying which part of the lounge was meant to be dog free as I thought it might have cjanged since our last visit, as there always seemed to be dogs in the main part of the lounge when we used it, but it hadn't. We booked for our next stay before we left.

"great experience"

Lloyd I, Nottingham, United Kingdom 16/04/2019

came in for a romantic drink with my girlfriend had an amazing time and that was partly due to one of the most friendly polite efficient barmaids i have ever met by the name of AILEY her customer service has left me with such a great impression of bestwood lodge and i will 100% come back if all the staff adhere to her high standards.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your recent visit to the hotel. I am delighted to hear that our barmaid Ailey was brilliant - I have passed these comments onto her on your behalf. I am also pleased that your romantic drink with your girlfriend was made special by service form a member of our team. We look forward to welcoming you back to the hotel again very soon.

"Terrible service"

User 15/04/2019

OK room but en-suite are smaller than advertised. Hotel states the bar opens at 2pm but at 3.45pm I stood there for 20 minutes whilst employees casually walked past without even asking if I was waiting for anything so I gave up in the end. All in all and pleasent enough stay if you stay in your room and like your own company, the customer service is shocking!

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am struggling to find any information where we advertise the 'size of the bathroom', or where the bar is advertised as being open from 2pm. The bathrooms range in size across the hotel, depending on the room allocated. In reference to the bar opening times, the bar opens to the public from 11am until 11pm each day, however for residents (guests staying with us) the hotel bar is open 24 hours a day. I must, however, apologise if you felt that our team here weren't willing to help, however I am very shocked to hear this as we usually only hear positive things about the team and their efforts to ensure our guests have a great experience. Thank you for taking the time to review your stay with us

"A lunch for 19 people"

jeanann1485, Newark-on-Trent, United Kingdom 13/04/2019

We all love Bestwood Lodge because it is a unique building in a lovely setting. Sadly it is getting a little run down and we would love to see an injection of cash into the structure. The food was average .Some of the group said it was tasty others that it was mediocre. The staff are lovely. Helpful and friendly. But there did not seem to be enough of them during our visit and we were not not offered coffee after the meal. We ended up looking after ourselves and it was rather chaotic with cups and no saucers a lack of sugar and not enough coffee. However, we were left alone to chat without interference which was a bonus. We cannot rate the staff highly enough but a bit more organisation would be nice.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave us feedback on your most recent visit to the hotel. I am pleased to hear that you all love Bestwood Lodge because of our unique building and the beautiful setting in which we stand. I am delighted to inform you that refurbishment has started in areas around the hotel - with our Ballroom currently being refurbished with 4 stunning chandeliers being installed and other areas in progress too...please do come back and take a look when work has been completed, if not before! I am also happy to hear that our team here were efficient, and friendly during your visit. Feedback in relation to the meal has been passed on to our kitchen team who I'm certain will take these comments on board. Thank you taking the time to leave a review - we do hope you choose to visit us again soon

"Birthday luncheon"

lemurlamb, Whitstable, United Kingdom 09/04/2019

The staff were all friendly and helpful. Our birthday lunch was pleasant and served efficiently and effectively However - overall the hotel looks tired and shabby. It could be a spectacular place with a little bit of care and attention Room was spacious but very 1980's in its décor Given the size of the room the bathroom ensuite could have been bigger without detracting from the room itself. Past dinner smells lingered in the main lounge area - which was not an attractive feature We liked the dog friendly area though and the deer park adjacent to the property

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for reviewing your most recent visit with us. I am pleased to hear that your birthday celebration was pleasant and that the service from our team was efficient and effective. We have a great team here, who thrive on serving our guests. I am happy that you found you bedroom spacious, albeit finding the decor of the room tired - we are currently working through the hotel rooms to upgrade decoration, therefore I assume that the room you stayed in will be one of those which is being updated. I am glad that you found the Dog Friendly Area appealing - we have a large number of frequent user of this area within the hotel who are also as pleased. We are delighted to hear that you enjoyed the country park adjacent too. You feedback is important to us and we will take this onboard to improve standards across the hotel.

"Needs a good refurb desperately!!"

rydorn, Barnard Castle, United Kingdom 01/04/2019

Had a family ‘do' here recently- very disappointed! It's decor is totally outdated. The bedrooms are ancient. The staff weren't very friendly. The food was nice, but spoilt by the dated surroundings. We had elderly people with us, who couldn't manage the stairs, but were told there are no downstairs rooms, but there was a stairlift. It was broken when we got there!!!!!.... and trying to find staff who were able to help - useless!!!! Give it a miss if you can !

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. Your comments are important to us. I am disappointed that you describe our building as 'outdated' and 'ancient'. We are a former Royal hunting lodge, steeped in history and with this comes a little 'character', which many of our guests love; I am sorry to hear this wasn't the case for you. I am sorry to hear that your guests couldn't manage the stairs, however can assure you that we have not had any issues with the stairlift at all this year, therefore if the key for this was taken from reception, upon request, the stair lift would have been easily usable. We have staff members on hand, along with our Duty Manager to assist guests where required, however apologies you didn't take up this. I am delighted that you enjoyed the food - I have passed these comments onto our chef.

"That bad, I went home!"

Deano63, Norwich, United Kingdom 28/03/2019

I had read the mixed reviews, but decided to take a chance, wish I had listened. The hotel is set in a good location and the lobby and bar are as stated impressive. The good ends there, we booked in for 4 night, stayed 1, and were booked into the Huntingdon a standard king room. I am not unsympathetic to the difficulty in maintaining a building of such age nor to the problems of doing so in the middle of park land. However the room which was dated and tired, both of which I could have lived with, was also dirty. The old fashion bathroom had a discoloured and dirty shower curtain, a sink light that did not work, cracked tiles mould and cobwebs. The bed was comfortable but the carpets were stained and dirty, wall paper was coming off the wall, cobwebs, battered furniture and dusty wardrobe, and of course mouldy windows and dead lady birds and insects, under the bed and behind the side cupboard, had obviously not been cleaned behind for a very long time. This is basic house keeping! The hotel was practically empty when we stayed, so if this room is not representative of all rooms, certainly not if you believe the company advertisements, why allocate it, when you could be deep cleaning it. The stairways and hall ways also needed cleaning. The bar area is comfortable and impressive, bad luck I hope that my drink was served in a very dirty glass, the dining room had 2 other diners and the bar-person was also acting as waitress. We were initially sat at a window table, which would have been nice if not for over 2 dozen dead ladybirds on the adjacent windowsill, I have read the managers comments, that ladybirds are beyond his control, and know that they had had pest control in, but really as they didnt all drop dead simultaneously as I entered the restaurant, it points to pour house keeping. The food was very disappointing, especially considering the number of people dinning, and the price, and there was a distinct lack of fresh vegetable usage. Breakfast was also a let down, pre cooked and kept warm, unnecessary if catering for minimal guests. Unfortunately that was the decider and we booked out, the manager was not available, but would call, but never did, it ruined my holiday and i couldn't find an alternative so i came home. The staff were the only good thing about this hotel. If this represents Best Western I will stick with their usual competitors.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your most recent stay with us. I am pleased to read that you enjoyed the location, lobby and bar areas - we must agree they are impressive! I have passed on your comments regarding cleanliness to our Head Housekeeper and have spoken, personally, with the Housekeeping Team regarding day-to-day duties; therefore apologies for this, and disappointed that you were unable to stay with us for your initial duration. I am pleased that you enjoyed the atmosphere in the bar and that the staff were great hosts.

"Bad Practices and Treating Customers Fairly Is at the Bottom of This Hotels List"

User 11/03/2019

We have stayed in Best Westerns all over the world and the United Kingdom since 2004 and always been satisfied with the people and establishment. Including Bestwood Notts We stayed hotel at the Best Western Bestwood Lodge Dr, Arnold, Nottingham again last week and where extremely dissatisfied. The reason for this is was the enormous number of ladybird insects which were in the room and the bathroom. All night my partner and I had to keep picking them up and putting them out of the window. This didn't just create an unsatisfied stay but also resulted to the insects getting into our dinner we had left in the room for a short period and myself getting a rash on my forehead in the morning (which I showed the receptionist) At the time of checking out I reported this to the lady and explained our unsatisfied stay. The response I got was “ we will have get the cleaners to have a look” and nothing else . I Then wrote a complaint to the hotel asking for a refund because of this and of our contract that the accommodation provided would be of a standard of cleanliness and quality reasonably to be expected from this type and price of hotel. The reply i finally got via email from the Manager ... He explained how this was unseal and beyond there control and how my partner and i should of got out of bed at 11pm and requested another room. And then offered me 30% off our next stay only at that hotel. I wasn't happy with this so i called the hotel directly to speak to the manager who had no empathy and was rude and obnoxious... After alot of persuasion i finally was refunded half of my stay and nothing towards any inconvenience. In fairness to the Best Western Head office they gave me a professional approach and showed empathy. I wasn't aware Best westerns are individually owned and Franchises/Owners/Managers can treat customers as they want. I can uplosd photos of the bugs with time and location stamps if anyone cares. One will never reside here again.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review and comments regarding your most recent stay with us. We apologise for the ladybirds in the room, as you mentioned on check out, during your discussions with our General Manager and in your review on TripAdvisor. As we are set in the country park, we do have a slight issue with ladybirds at this time of year, which is managed in a considerate manner. I must apologise for any distress the presence of the ladybirds has caused, and can assure you that your feedback has been taken on board and will be used to improve the experience for future guests. I have spoken with the Receptionist who informs that she apologised on the morning, and mentioned that she would pass on your comments regarding the ladybirds to our Housekeeping Team and for us to address accordingly. If she had been made aware that you was looking at a discount or some kind of refund, which you imply you was, she would have been able to have asked the Duty Manager to discuss this with you that morning. I spoke with her also regarding other points, however she cannot not recall you mentioning the 'rash on your forehead', therefore we are unable to comment on this. Had we be made aware of the ladybirds during your stay we would have happily moved you into a different room - we wouldn't expect you and your partner to have to suffer their presence. I understand you contacted asking for a refund because of the ladybirds in the room. I have spoken with our General Manager who I believe explained that as the presence of ladybirds in the room was beyond our control and not something that could intentionally prevented, we wouldn't be in a position to give you a full refund. As we weren't informed during your stay, and therefore not given an opportunity to rectify this for you, we apologise again for this, however as a gesture, I understand that he offered 30% discount off your next stay. I must apologise if you found the General Manager to be rude, however this was not his intention and on behalf of the hotel I apologise if this was the case. As a hotel, we feel that a 50% refund was sufficient as an apology and recompense for the ladybirds in your bedroom. You are correct in your understanding that all Best Western hotels are independently owned. We thank you for taking the time to review your stay.

"Lack of hot water"

malcolmdalley1, Pershore 19/02/2019

Arrival was fine. Sat nav didn't like post code. Speed humps are excessive. Pot holes are an issue. Wouldn't want to do it in the dark. Beautiful building. Basin taps were loose. Toilet seat was very loose. Shower wasn't, it was a dribble. And it was cold. Some people may enjoy a cold shower at 7am but not this one. My wife was livid, hand basin tap water was no better. Pillows were like bolsters. Re water on departure I was told we should have run the basin tap. Unfortunately there was no sign telling us. Pointed out that guests expect hot water. Prem Inn and Travellodge would have offered a refund. All we got was'i will pass it on. Would we stay here again, yes but only if they fix the problems

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review, following your most recent stay with us. I am disappointed that you found that the bathroom in your bedroom, didn't meet your requirements and therefore this affected your overall stay with us. I have taken all your feedback on board and will address the concerns with the maintenance team & also highlight this to our Head Housekeeper. We do have signs in the rooms to indicate that on some occasions you may need to run the water for a short while, however I apologise if this wasn't visible in your room. I, again, have asked our Housekeeping Team to ensure they check and replace any signage missing, regarding the water, which would inform future guests. In relations to your comments regarding the excessive speed bumps, pot holes and approach to the hotel, this unfortunately is land which belongs to the council, as it is a public highway, therefore unfortunately we have little to with the drive up to the hotel. However, apologies if this affected your initial arrival. I am, however, delighted that you enjoyed the beautiful building in which our hotel is set. Thank you again for your review.

"Excellent ambience but boy it was noisy"

User 18/02/2019

A beautiful hotel set in a fantastic location, tall trees, garden and victorian building dripping with history. Fantastic lobby with classical furniture and a bar, little did I know that it would be our nemesis at 3:00 am in the morning. A 24 hour bar, some very noisy selfish people, a helpless duty manager and a huge family room just above, ruined the stay. My advice dont stay in the Viscount room even if it is free. The staff extremely pleasant and cooperative but what could they do, nothing except apologise. I dont know what the other guests felt but maybe they were protected by the heavy wooden doors leading to other corridors. So noise at night and I could hear the people next door too, very uncomfortable experience. Otherwise the room was mega big, comfy beds, good clean bathroom and perfect tea and coffee making facilities.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave feedback following your recent stay with us. I am pleased to hear that you enjoyed our stunning setting and great building set within the country park. I am also happy to read that our lobby/bar area impressed too. I am, however, disappointed to hear that you were kept awake until the early hours due to a number of guests using the bar area. I recall the Duty Manager/Night Porter informing that they did speak with the guests regarding the noise levels in the bar area, however I apologise on behalf of the guests using the bar for the noise they may have caused. I do also note that the Duty Manager/Night Porter did close the bar earlier, at 1.30am, to assist you in the best way possible. I am pleased, however, that the room overall was large with comfy beds and the bathroom was clean.

"Wonderful and relaxing stay"

PhilipCarman, Bourton-on-the-Water, United Kingdom 08/02/2019

Have just returned home from a 3 night stay here and couldn't have asked for anything better. The room was a lot bigger than expected, bed ever so comfy and it was so quiet. Breakfast was a buffet breakfast but all food was hot and they do poached or scrambled eggs if you ask. Best part though was the people .. From the receptionist who booked us in, the person behind the bar on the Thursday ( and thd chef whose homemade tomato soup and mushroom soup were to die for) and the 2 ladies who looked after breakfast both the first and last day. Special mention had to go to Simon (the manager?), for who nothing was too much trouble, from finding a bath mat for us, explaining how the hot water works to being and all round decent and friendly person. We are already planning to stay again next year ...

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for sharing your experience with us and other guests through TripAdvisor. Its great to hear from our guests and finding that the experience was a memorable one. I am most delighted to hear that our team here looked after you during your stay and that you was especially impressed with the effectiveness of Simon - I will pass on your feedback to him. We look forward to welcoming you again next year

"Wedding at Bestwood Lodge"

User 04/02/2019

I got married here on 22nd December 2018. Myself and the wedding party stayed the night before the wedding and the night of the wedding. All of our rooms were lovely and I had a complimentary upgrade which was a nice touch, the breakfast too was delicious. All the way through the planning of our wedding we were treated incredibly well and all members of staff were friendly and approachable. I would like to take the time to specifically mention Jodie who helped me organise the day all the way through, nothing was too much trouble. Stephen, Simon and Tanya – you are all lovely people and made sure the day went so smoothly – thank you. The bar staff at night time too!! Our day was perfect and you all played a part in that. I would highly recommend having your wedding at Bestwood Lodge as the ‘All Inclusive' aspect took so much stress out of the planning. The day was incredible and the photographs we have of the spectacular views and the hotel itself are just perfect. Will definitely be coming here as much as we can, the food is lovely. Don't expect a super modern hotel, with its Victorian feel and beautiful grounds this hotel is so much more and the most perfectly romantic place to get married. Just wish we could do it all again. Thank you again to all at Bestwood Lodge.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for you review following your special day. We are most delighted that your wedding with us was memorable, special and everything you wished for. The whole team are privileged to have been a part of your day and would like to wish you every happiness in the future. We also look forward to you revisiting the hotel and keeping us up to date with your life together. I am most pleased that the team here looked after you and happy that you felt that Jodie, the Wedding Coordinator and the Management Team; Stephen, Simon & Tanya, ensured your day ran smoothly. We take pride in every wedding we conduct and are proud when couples revisit the lodge, share their experiences and most importantly add to the romantic history we have embedded in our royal roots. Thank you again for choosing Bestwood Lodge as your venue for your special day. Best Wishes for the future Stephen Operations Manager

"What an impressive place to visit"

Mark G, Bridgwater, United Kingdom 17/01/2019

Well where do I start, you will walk into the foyer bar and at that point you will be blown away. The victorian gothic architecture is something else, but this is supposed to be a hotel review so I'll continue. My room was clean and comfortable, it wasn't modern but if it was that would just be wrong in a place like this. I've eaten in the bar for my stay and all 4 nights the food has been good, and whilst it's a limited menu you can always order from the restaurant menu. The staff have all been great, a few stood out, Emily and Wayne. Emily was the ideal hostess, caring but not pushy. And I appreciated Wayne's effort to know more about the building. Now we get to breakfast. It's good but a little inconsistent. I love the place and I can't wait to return. You have an impressive place

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am always pleased to hear when guests have a great stay with us and your review is no exception. I am delighted that the stunning architecture, in true Victorian gothic style impressed you, and that you was blown away when you entered our Foyer Bar. I am happy that your room was comfortable, clean and met your requirements. I have passed your comments in relation to the food to our Kitchen Team, who are pleased to hear that the quality of food was consistent during your stay and i have also spoken with our Head Chef regarding menu choices & about the consistency of breakfast service. I am delighted that our team looked after you during your stay and have passed on your comments Emily & Wayne who thank you personally for noticing that they went the extra mile. We are pleased that you love the hotel and look forward to welcoming you back again in the future

"Great location and majestic sourroundings"

User 17/01/2019

What strikes you when you drive up to Bestwood Lodge is the impressive grounds and then you walk into a cosy lobby with oak panelling, a huge open fireplace and high backed leather seating area. If you like ultra modern this isn't for you but if you like your hotels with a touch of stately home, then you will love it here. The room had all mod cons and a huge bathroom. Everything about it was spacious - including the bed. Even the food was great; I ordered a vegan curry and starter and it was delicious. I'd definitely recommend this hotel.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for reviewing your recent stay with us! I am delighted to hear that you was initially happy upon arrival and continued to be impressed as you entered our stunning, oak paneled foyer & bar area. The fireplace and high backed leather seating is great for reminiscing the stately home the hotel once was. I am pleased, also, that you found your room & bathroom to be spacious, and having all the relevant facilities. Our vegan curry is somewhat a hit with our guests and I am pleased to hear that this was the case with you too. Thank you for suggesting that you would recommend our hotel...we look forward to welcoming you again soon!

"Another enjoyable stay."

Jeane H, London, United Kingdom 04/01/2019

I've been staying at this hotel for many years and have just returned from another enjoyable visit. Comfy room, excellent breakfasts in the beautiful dining room, friendly staff and lovely grounds for a walk. I can highly recommend the bar menu with good sized portions of favourites. I'm looking forward to returning soon.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your most recent stay! It is great to hear that you have been enjoying Bestwood Lodge for many years and always enjoy a return visit. We look forward to welcoming you back for many more years.

"Christmas dinner "

Scotty28888, Nottingham, United Kingdom 29/12/2018

Booked for 19 people at £69 pp (children under 3yrs £15) and we hired the room for £100, food was average but not poor Christmas dinner had 3 Brussels and few carrots one small stuffing ball 3 thin sliced turkey pieces and cauliflower and parsnips bought out to us on a separate serving dish! Over priced for what it was and expected more attention to detail for the price, Santa cane and gave the 5 children a gift which was nice and the waiter was great throughout, I wouldn't book Christmas dinner again here !

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review, following your Christmas Day lunch with us. I am sorry to hear that you wouldn't choose to book Christmas Day Lunch with us again, however I have passed this information back to our Head Chef, to ensure we can rectify this and improve for future guests. I have passed your feedback regarding the staff and also pleased to hear that the children enjoyed seeing Santa.

"Bad service"

User 28/12/2018

After a lovely dog walk in the woods we went to the hotel for a drink. The staff had a couldn't care less attitude, we had to ask twice for a bowel of water for our dog, the female staff replied that she couldn't find a bowl and to see if we could find one lying around!! I asked for a Tia Maria floater coffee which cost £6, when it came there was no Tia Maria in it, it was just a creamy coffee. When we asked the female staff if it actually had Tia Maria in it, again we had to ask twice before a response. She eventually went to ask the person who made it who said there was, and maybe it was a very strong coffee and couldn't taste it!!!!! £6 is very expensive for a coffee! The attitude of the staff was very poor, may be they were tired after the Christmas period, but that is no excuse, that is how businesses go bust! A disappointing end to a lovely walk.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am disappointed to hear of your recent visit to the hotel no being the best. We pride ourselves on great customer service and I am again disappointed that our team didn't excel on this occasion. With this in mind I apologise on their behalf. We take all feedback very seriously and I will be investigating this further.

"Beautiful building and location, hotel needs some attention..."

HeatherMilburn, Loughborough, United Kingdom 25/12/2018

We arrived at lunch time to a very welcoming reception and checked in with no problem, the hotel is easy to find and has plenty of parking adjacent to the hotel. The hotel is located in Bestwood country park so is in a lovely setting. The hotel retains most of its original features so has real character however needs a little tlc. We checked in to our room which was at the top of the first flight of stairs, our friends had a room on the second floor of what was very steep steps, it's worth noting there is no lift in the hotel. We stayed in the King James room, the bed was comfortable and the bathroom fairly new so the major things were ok. The room was a little tired it needed painting and some repairs. We ordered some lunch in the bar a couple of sandwiches (beef and tuna) and a ploughman's all were ok, nothing special. We were out or the evening but returned just after midnight and the hotel was very quiet, the night porter greeted us and served is in the bar, he also fetched us bottled water. Breakfast was disappointing, we arrived at breakfast at 9am on the Sunday morning and the choice was as you'd expect however the quality of the cooked breakfast was poor and everything was only just warm. For over £100 per room bed and breakfast this hotel relies on its character and the friendly staff, it's a shame to say but I wouldnt recommend this property or stay here again.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am very pleased to hear our Reception Team welcomed you the Bestwood Lodge and that you had no problem with your check in. I am also happy to hear that you liked our beautiful setting within Bestwood Country Park. In regards to the feedback on your room, I am pleased to inform you that we are currently working through the hotel upgrading and improving areas to enhance our offering for future guests. I have passed your comments on the Head Chef to improve breakfast going forward.

"Great service, shame about the food"

Stephen T, Chesham, United Kingdom 11/12/2018

All staff were friendly and professional. Room was spotless though a little jaded and beds comfortable. Bathroom had been carved out of room and was well appointed with both shower and bath. Wish though they'd made it a foot wider as I hate having the wall just a few inches from the loo and the bath was so small that you couldn't lie in it. Disappointed with restaurant which was surprising as at other Best Westerns I have always found this to be a strong point. General standard was just below what I had previously encountered. Breakfast was buffet style and had a good selection but wasn't refreshed during service so bacon became tough and scrambled eggs cold and rubbery.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you fr taking the time to review your recent stay with us. I am delighted to hear our team here were great - I will share this with them. In regards to the food feedback - I have passed this onto our Head Chef, who I am confident will take this on board to improve.

"should be renamed Worst Western"

User 09/12/2018

hard to find especially in the dark with no signs until you are almost there. even my normally good sat nav failed. was expecting the rooms to be a bit dated from the reviews but not curtains hanging off the rail and a loud hum. shower curtain pink at the bottom 6 in s or so with mold. breakfast was probably the worst i have ever had in a hotel, buffet style but at 9 am it must have been hanging around a while - scambled eggs dried up; bacon dry etc. it is such a shame it could be something spectacular the location once you find it is lovely. it needs investment preferably by new owners who will love it and bring it back to its former glory. ancient hunting lodges should not be treated this way.


User 09/12/2018

Here last night at at Christmas party can't fault the place. Food lovely and hot served by very polite staff. Bar staff were fantastic and young pretty lady with red hair (sorry can't remember name) was very polite and helpful and always served with a smile. Looking forward to returning very soon.

"Basic doesn't cover it"

User 08/12/2018

Double room for a one night stay... Met with a shower with the previous guests hairs still present and a shower with no hot water. Room itself was dusty and grubby. Holes in net curtains, off putting musty smell and very uncomfortable nights sleep. Woke to the delights of other guests moving around outside and coughing phlegm loudly in the adjacent bathroom.. very much a different wake up call. Upon departure no compensation offered from the reception - will not be returning or recommending to any one.


Jeff1903, King's Lynn 05/12/2018

It is in the Victorian Gothic style and looks like it would be at home in the Rocky Horror Show. The room was large and the bed very comfortable, though the bathroom was tiny. The food in the bar was pub grub style at a reasonable price. The staff were very pleasant. However it needs some direction from the management. I dont think it is appropriate for the a young female member of staff to knock off at 10.30 and then start drinking with the guests. Breakfast was a buffet where the food had been under the lamps for too long, and there was a shortage of plates. there was no one to welcome us to the dining area and we had to assemble cutlery with a fork from this table and a knife from that. these should have been cleared and laid again. Still, the parking was free, the wifi excellent and I can forgive a lot to drink beer such as the cask Black sheep bitter on the bar..

"Idyllic hotel, one we found it !"

marjoryc158, Stirling, United Kingdom 25/11/2018

Well, our Sat Nav simply wanted to take us into a private house close by: that apart, our stay was lovely. perfect room, with small bathroom, and lovely public areas throughout hotel ground floor. Bathroom would be challenging for a rotun person to dry in post shower, as it is yes, that, small; how ever the shower is excellent. Breakfast was losvely and all staff were extremely helpful, friendly and efficient. Lovely grounds, Would happily stay here again, and look forward to it, NB The Birnam Hotel - recently reviewed could learn buckets from this lovely establishment,

"Like we had the place to ourselves."

mikelynn17, Newmarket, United Kingdom 24/11/2018

Arrive early hoping to drop our bags off and eat lunch before heading out. We were told our room was ready and we could check in and it was before noon! We had the Queen Victoria suite. Very big room overlooking the gardens. It is a corner room. Large windows on two sides. 4 poster bed. Was very quiet and peaceful. Friendly and helpful staff

"Thank you Hayley"

Shelton40, Nottingham, United Kingdom 17/11/2018

I attended a family function and was greated by a lovely bubbly lady (Hayley) at the bar. She couldn't do more for us. She accommodated my family's needs and was really friendly with my children. We will definitely be visiting again. The food was lovely and of a reasonable price for a hotel.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your comments. I will pass your comments onto the waiting staff on your behalf. Comments like yours make our team pleased that the job they do each day, is appreciated and especially when they go the extra mile. We look forward to welcoming you back to the hotel again very soon!

"Great place"

User 15/11/2018

My company put me up here for 5 nights. Staff are very friendly and can't do enough for you especially the girls on the bar And the guy on reception. Good is great. My room was upgraded when checked in and was very large and clean. I would recommend to others! Thanks for a great stay

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for you lovely comment. It's great to hear that your experience was a excellent one from start to end; with being upgraded on check in, our amazing team looking after you during your 5 nights with us and your room being large & clean. I have passed these comments onto our team. Thank you again, we looking forward to welcoming you back again

"Business event"

User 13/11/2018

I was at Bestwood Lodge for a business event and was saddened to see that the building is shabby and needs a lot of care and attention. Many areas of the building need maintenance and proper cleaning. It's also a shame that some of the work to the building has been done really unsympathetically, one example being the radiators and cladding on the pipes in the chapel room. Best Western really need to invest some time and money into this building.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your comments, following your attendance at one of our many events. We thank you for taking the time to review, and feed back your views on the function room which you used. We are currently highlighting areas for renovation, re-decoration and improvement, therefore thank you for also contributing this. Comments like this are very important to us and help develop the hotel to ensure future guests experiences are great!.

"Travelodge is better"

Jtaz469, Southampton, United Kingdom 12/11/2018

Yep exactly that. The hotel smells of sewage as soon as you walk in. (not a great start) the first room we were given was quite frankly Terrible. Rubbish on the floor, cracked cups dirty linen. So I went to reception and too be fair they did upgrade our room. But the room was really not a standard I was expecting. Wall paper peeling off the walls. Damp walls and smells. For some reason we had alot.of lady birds in our room. Every door slams every floor board creeks you can hear everyone in the other rooms. I asked for a iron that was black and didn't want to risk on my shirt. The board was broken and didn't even stand. Badly stained too. Really disappointing. We also had breakfast included. And to be honest was a poor standard. Stale chewy food that felt like it been left out. I spent a bit extra hoping for something a bit nicer but I've honestly had much better stays at travel lodge.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your comments relating to your most recent stay. I am disappointed to hear that the first room you checked into, didn't meet your requirements - and these comments have been passed onto our Housekeeping Team for further investigation and correction. I am, however, delighted that our team were able to quickly move your rooms and even upgrade you to ensure your stay was a pleasant one. I apologise that you was disappointed with your stay, and can understand that an old Victorian hunting lodge in an historic building, may not suit everyone

"Perfect for Business"

User 12/11/2018

Stayed here last week and would happily stay again . The staff were really accommodating and helpful . It's situated in a Country Park with amazing walks and scenery . The hotel is what you'd expect of an old Lodge , panelled walls and very quaint . Beer prices are maybe a little expensive but not too bad . All in all a nice place to stay , rooms are comfy . Point to note is a taxi into Nottingham Town centre is approx £12 .

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for commenting on your recent stay with. I am pleased that your overall experience was a pleasant one and that you enjoyed the country park walks and scenery. Thank you for choosing Bestwood Lodge for your recent business stay.

"Great stay"

A H, Manchester 15/10/2018

I was here as part of a week long conference and it was a good experience. The staff could not have been more helpful, always willing to sort stuff out. My room was excellent, comfortable and clean. The hotel does need some re-decoration as a number of the meetings rooms look a little tired, but it is a great location with the park on your doorstep, and wonderfully quiet. I hope we will return in the future.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for choosing Bestwood Lodge and for leaving your feedback following your stay. I am delighted that our team were consistently helpful and willing to assist where required. I am also pleased that your room was excellent, comfortable and clean and have fed this back to our housekeeping team. Thank you for your comments about our meeting rooms, we are currently highlighting areas which need alittle re-decoration and therefore will attend to these at the earliest convenience. I am pleased, however that you liked the hotel's location set with the country park on our doorstep and the quiet location. We would love to welcome you back again in the future.

"So good I have booked in for 3 months......"

Fiona O, Lincolnshire, United Kingdom 12/10/2018

I am working in Nottingham for a 3 month contract and booked into the Bestwood Lodge hotel. The hotel is a magnificent building with modern and bright bedrooms which are beautifully presented. The room I have been allocated looks newly decorated and the bathrooms are bright white. The staff are incredibly helpful and make me so welcome. When I first arrived they went out of their way to find a room that would fit my requirements and make me comfortable. I would highly recommend the hotel for business or leisure travelers as there is access to beautiful gardens as well as the larger Country Park surrounding the hotel. I have been so impressed I have booked in for the full length of my 3 month business contract.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review! We are delighted that you enjoyed your stay so much that you decided to book again for a 3 month contract. I am pleased that our team have accommodated your needs and requirements, and have done their best to provide a suitable room. I have passed on your comments regarding staff to our team, who are delighted with the feedback. I am happy to hear that you would recommend us for both business & leisure guests, and as you suggest, they would enjoy our beautiful gardens and the extensive country park in which we are located. We look forward to providing you with excellent service and meeting your requirements over the coming months

"OK but really nothing special"

tina747, London, United Kingdom 12/10/2018

After checking in, the next day my and other people's room keys deactivated which was annoying meaning trudging down to reception to wait in a queue of other customers checking in. Quite inconvenient when you are trying to get ready for a family member's wedding! Nice building and grounds but cannot really say anything remarkable about customer service. During the wedding I got the feeling that we were just being pushed around by stressed staff members from one room to the next and it felt a bit obvious that certain members of staff were strained and bored with the proceedings (like they had done it before a thousand times - they probably have but showing that might be the case is not good customer service. A friendly smile would have gone a long way but it was a bit forced and you could sense the event might have been frustrating for some staff members. It was fine/OK but the job was done and nothing more really. Nice weekend for the most part.

"Scenic location, good staff, OK room"

Dave T, Ningbo, China 06/10/2018

We were there as part of a retreat-like business trip. Our second time to use the conference room facilities, but first time for an overnight stay. The wifi/Internet connection in the conference room was pathetic (both years --- frequent disconnects; slow), but most other things were OK. The room I was in (standard, I think) was small and a bit grubby. The TV was the smallest I've seen in decades, and the in-room bathroom area was very small --- so small that I had trouble fitting in the shower cubicle. Food was tasty. Staff were attentive. The grounds are very attractive.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am pleased to hear that this was your second visit as part of a conference. I am sorry that the wifi/internet in the conference room was poor, however am pleased to inform that we are having our wifi/internet system updated and this will provide far better coverage of the building, meaning less black spots across the lodge. I am pleased that other aspects of your stay were good. I am sorry that the room you stayed in was small, however our room sizes vary depending on the room type booked, therefore apologise for this. I am pleased to hear that our staff were attentive, that the food was tasty and that you found our grounds very attractive.

"Very poor"

Clarabell73, Washington, United Kingdom 06/10/2018

I stopped here one night with business and I would never return. The old building is beautiful from the outside and that's it. Quick check in super friendly receptionist and then the smell hit me sewerage damp foisty it was truly awful. The corridors are unclean and need redecorating. The room was not dirty but also not freshly clean it smelt damp and the heating was on full blast. After wondering why the room was not cooling down I realised all the pipes running round the room were leading into others, it made for an absolutely awful nights sleep. Dinner was poor tasteless and over priced. Breakfast was a disgrace cold food, lukewarm coffee, cheap orange. Shame the staff were lovely felt sorry for them working in this establishment.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am sorry to hear that you would choose not to stay with us again. We are very privileged to have such a stunning building, steeped in history and a great team who provide brilliant service. I am pleased to hear that our reception team checked you in quickly and that they were super friendly whilst doing so. I must apologise for the smell in the foyer & bar area, this was due to an issue with the pipework that runs under the bar area, however after investigation, this is being resolved. In response to the temperature of your bedroom, caused due to the pipes running around the edge of the room - if we had been made aware of this, during your stay, we could have rectified this for you. I have fed back your comments to the Head Chef & kitchen team regarding dinner & also breakfast who apologise if the usually high standard wasn't met on this occasion. I am, however, delighted that our team were friendly and & helpful.

"Great place and service"

Knewty123, Nottinghamshire, United Kingdom 07/09/2018

Attended a family wedding here a few weeks ago and wow what a fantastic building. Lots of character and plenty of space. Found the wedding meal really tasty the service was so quick and the young lady that serviced us was a delight think her name was Shauna! Bar staff all very friendly and super polite great members of staff all round. Will deffo look forward to any future wedding we have to attend here again.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your most recent visit to the hotel. I am delighted & pleased to hear that the family wedding you attended was great and that you enjoyed the character of our stunning building as much as we do! I will pass on your positive comments to the waitress and to all the other staff who were on duty. We look forward to welcoming you back to the hotel again in the future

"Sunday Lunch"

User 02/09/2018

We booked a family Sunday Lunch on a day when they had a large Wedding booked. The staff were obviously very busy but couldn't do enough for us, the food was wonderful & very well presented, everything was perfectly cooked. This has to rate as one of the best Sunday roasts I have eaten. I would recommend the restaurant to anyone.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your comments following your recent visit to the hotel for Sunday lunch. I am pleased to hear that the large wedding taking place, didn't affect your experience. I am, along with my team, delighted that the food was good and that you would recommend to anyone. We look forward to welcoming you back again soon

"Very disappointing."

Holidaymaker1919, Newcastle upon Tyne, United Kingdom 01/09/2018

The state of the car park and the dirty entrance doors should have been warning enough! The whole place needs a thorough overhaul and deep clean. The stairlift - which we need - also needs a clean and service - it failed to work properly which made accessing our room and going downstairs difficult. The room we were allocated was up a further stair which was steep, narrow and had no handrails - so totally unsuitable. We were then given a much better room. Our requirement for easy access had been discussed on booking! The evening meal we had was very ordinary but the breakfasts were very poor indeed. The staff were friendly and very helpful and are obviously working under very difficult conditions. More staff, especially cleaners, are needed. The building and it's history are very interesting. Unfortunately lack of maintenance/funding shows on both outside and inside. This could be a 5 star venue!

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for reviewing your recent stay with us. I am pleased to hear that our building and history interested you. I must apologise that you didn't find the approach to the hotel the best. The stairlift, in fact, was serviced just under a month ago and was fitted with new seat and controls, therefore I cannot understand how you had any problems with this, however we have had an engineer out to look at this and he has assessed this as being in full working order. I am delighted that after informing of the further couple of steps to your room, being too difficult to manage, that our helpful team assisted and moved you to a closer room. I am pleased that the staff and team here were helpful and worked hard to provide great service to you.

"Full of Character"

User 31/08/2018

What a lovely old building, full of character and the grounds are beautiful! My room was pleasant and clean with a modern bathroom. Tea, coffee making facilities in the room with Ringtons biscuits every day. The food in the bar and restaurant was lovely, good quality. The bar area is very cosy with wood panelling on the walls. The staff were a pleasure to talk to, very friendly, professional and welcoming.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your most recent visit. I am happy that your stay was a pleasant one and that you enjoyed relaxing in our panelled & cosy bar area. We are proud of our team and are pleased that they were professional yet welcoming. We love hearing from guests who enjoyed their stay and would recommend to others.

"Really great weeks stay"

User 24/08/2018

Exceptional service, good food, nice pint and a beautiful and fascinating building. So the floorboards sometimes creak and it shows its' age a little. All part of the charm. This is the sort of place I'd choose for a quiet, relaxing break anytime. I definitely hope to return.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review! We are pleased to hear that you had a 'really great weeks stay'. We would welcome you back again and again, and can show you over and over why Bestwood Lodge is a special place. We love, as you do, the charm that comes with a stunning old building, steeped in history and royal roots. Thank you for taking the time to share your experience. We do hope to see you again soon

"Nice venue but read on......."

User 23/08/2018

Stayed here with my husband in August 2018. Let me start by saying that the very FEW staff on duty were mostly quite helpful but read on. We just saw two staff throughout the whole evening, one on desk duty and one waitressing in the restaurant on all tables. In the morning there was one staff member on reception (the same lady who was on duty the previous evening) and just one staff member in the dining room waiting on ALL the tables. They did their very best with obviously limited resources! Initially our stay was very enjoyable and our meal in the restaurant was excellent. However, breakfast was the worst experience ever, with dirty crockery on the tables, no lids for teapots, dried up food, no bacon readily available, a toaster that only half worked but no bread to put in it anyway, no side plates by the toaster to put the toast on, no serviettes and a chef that thought sort poached eggs meant ones that looked like fried eggs with the whites uncooked and were sent back! The wardrobe in our room had a broken door and the shower was downright dangerous with not a slip mat in sight. Was booked for a further few days Aug through to September but cancelled all bookings as absolutely disgraceful. Would never want to stay here again. The owners should be bought to task and ashamed of themselves!

"Very poor and overpriced"

User 21/08/2018

Stayed at the Bestwood lodge on the 18th-19th aug! Will not be making that mistake again! Paid £110 for a Dirty damp, smelly room, curtains not fit to rail properly so couldn't be closed, peeling wallpaper, dead insects on the window, (and live ones) then a fall down the spiral stairs on my way to reception! But it's okay because I was offered a free coffee! 20 of us stayed there that night and not one us will ever stay again. Emailed customer service as advised by the young girl on reception to discuss a refund and still haven't had a response! Best part of the stay was check out. Wouldn't ever recommend to anyone

"Stayed here one night £110 wasted"

User 19/08/2018

Stayed here in a family room £110 pounds what a joke damp carpet large damp patch on the wall above the bed shower cubicle was full of what looked like rust stains bed had a smell of damp as if they had been left made for weeks on returning from a function in the evening the place was wide open with no sign of any staff security is very very lacks after we checked out we found my daughter had left a ring which wasnt worth alot but had alot of sentimental value to her we returned to the hotel to be told it hadnt been found very strange as she said it was left on top of one of the bedside tables please do not waste your money here

"I'd expect more for £110 a night! "

Lindyjw, Manchester, United Kingdom 19/08/2018

Feel like I've been ripped off with this price but needed a room! Very tired hotel and room, no iron or hairdryer in the room, phone not working so couldn't request one and didn't have time or energy to go back to reception. Shower poor, WIFI very poor, key card temperamental. Barman was nice and helpful. 2 different prices given for breakfast, odd as I thought it was one price! Went to Sainsburys instead. Shame because it could be so nice. Won't stay here again or recommend.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review following your stay with us. I am disappointed to hear that your stay with us didn't meet your requirements. I have asked Housekeeping to replace the hairdryer in the room, as this must have been misplaced by a previous guests, irons & ironing boards, as it states in the Guest Directory, as available upon request, and we would have gladly brought one to your room. I have called an engineer who will be visiting to check the line in 35, although we have done a test in house and all appears to work fine. I am delighted to hear that the Bar man was helpful & nice. Breakfast has one price, £11.95 per person, however on check in or if pre-booked before your stay, we offer a discounted rate of £9.50 - therefore apologies for any confusion. Thank you again for taking the time to review your recent stay.

"Not a 3 Star"

User 15/08/2018

My family and I stayed here at the weekend as we had a wedding to attend and was recommended to us. When we arrived to our room, exhausted from the journey, we wanted to shower and relax for the evening before the wedding the next day. Our room was through a series of passageways and stairways this way and that. The room was small, with a very temperamental key card lock. Upon entering the room, there was a distinct odour of musk so we opened the window. To then discover that the window didn't shut fully and quite the draft! The curtains also didn't seal out the light as the wall was angled. Next, after putting down out luggage, we had decided on some refreshments. These clearly hadn't been replenished since there was only a sachet of decaf coffee and no sugar. Shower time! The water ran hot and cold throughout the duration, causing us to jump back and forth to avoid being burnt or frozen. The sink in the bathroom was also blocked and we were only given one bath towel. We headed out for dinner for the evening and on the way requested another bath towel and our drinks topped up. We were told they'd be done momentarily. On return we discovered that this hadn't been done. Then, we couldn't get into our room as the key card had stopped working. We came back down to the reception and there was no one there and couldn't see anyone around except some people in the bar. We rung the bell a few times and after about 5 minutes or so a friendly gent called Steven came to assist us. He apologised for the wait and explained that all the staff were sent to work at the wedding on the grounds and it was just him. We explained the situation and he gave us a new card but came up with us just to make sure we got in ok. The new card didn't work and he was having issues using his card to get in. Eventually we were in and he replaced the drinks and gave us another towel, apologising for the delay. He then told us he'd slip a replacement card under the door during the night so as not to disturb us. The next morning we awoke feeling pretty exhausted. We showered and proceeded to get ready for the wedding. This was when I noticed that I had insect bites along my arm. Now, I'm not one to get bitten by insects as a rule so when I saw these 3 bites in a line along my forearm I was slightly concerned. We left the room and off to the wedding we went. On arriving back to the hotel that evening, we had noticed that the bed had been made up but the drinks had not been replenished again. The next morning, I woke up with yet more bites along my forearm, in the same place. No where else on my body. I sleep with my arm under the pillow along the headboard of the bed and for that reason I believe these bites were bed bugs. Now I can't be a 100% sure as I didn't investigate further (the room wasnt the cleanest afterall) but considering my arm was under the pillow along the edge of the bed, bedbugs seem to be the only culprit. On returning home, I did a bit of research and discovered that these bites were bed bugs bites. From other reviews that I have read for this hotel, it seems that if you stay in the named rooms, they are much cleaner and better cared for. As it was a busy weekend for the wedding, I believe we were put in a room that hardly got used. The staff seemed attentive and friendly if not a little short staffed and rushing around but overall I feel that a little more tlc needs to be given to the lesser used rooms. A word of warning, avoid room 31!

"Not as expected"

User 08/08/2018

went here for a wedding so thought i would book in for 2 days 'ive been to a few hotels here and abroad this was not up to the standard i expect for the money i paid, firstly we got to reception and the price to pay was different to the offer received over the telephone that i had booked 6 months earlier, never mind i thought did not want to cause a fuss, so we were given our room after a long drive i quickly unpacked and started to look around, this as where the standards fell apart, the room we had been given was dark but on a closer look there was wallpaper coming away from the wall, now im quite placid but the list went on mildew in the shower grime on the wall where a shelf had been removed grime and cobwebs on the light fittings this room was not just tired it was dirty so my wife took our complaints to reception and we were given another room the other room was cleaner but still had problems in the bathroom in this day and age i would expect a shaver point but no the cleanliness of the shower was still not great but better than the previous room, at this time we decided to put up with it for the sake of the wedding, later we went to the restaurant to eat oh dear there was 2 menus both were limited so decided to go off the snack menu, description poor pub grub the twice cooked chips were somehow raw on the inside, we were now starting to worry over the wedding, the breakfast on the day on the wedding did nothing to quell our worries this was the worst bit there was things wrong again bulbs out i counted 10 in the chapel alone but the wedding went without hitch and the food was well up to standard i could not fault the actual wedding other than that. it was well organised, well staffed and the food on the main meal and buffet were delicious and the staff were friendly and and helpful as we walked away i thought i would never book to stay again but would not worry about attending a wedding here

"Cell 20A"

User 23/07/2018

Instead of ignoring all my instincts to scroll on past Bestwood lodge I thought I would give best western a chance. I wish I hadn't. We only paid for a standard room however didn't expect it to feel (and look) like a prison cell. The room was miserable and in serious need of need of some tlc. It's a real shame as the building it's self is beautiful. On request the receptionist let us look at another couple of standard rooms which were slightly better and we took the opportunity to move. The hotel didn't seem very secure as the back door was wide open still at gone 11pm and the grounds were free for anyone from the surrounding estate to venture in. Not ideal. We were getting ready to go out in the evening and a member of staff walked straight in to the room, I thought this was a little strange..... the only bonus was that she had an iron and ironing board in her hand which we hadn't asked for, but needed so saved us ringing down. I personally think best western comes across as a company that wants to make money without investing a penny and it most certainly showed at this hotel.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am saddened to hear that upon arrival and checking into your (first) room, 20A, you were unsatisfied, and this has had a negative impact on your whole experience with us. I am, however, delighted to hear that our Reception Team were able to offer you several other rooms and allowed you to select the room you would prefer. I am sorry to hear that you didn't feel secure during your stay. We pride ourselves on having a safe & secure hotel, whereby guests can come, and go, as they please. Access to the hotel is only through the main front door, and this allows access to the secure terrace & rose garden, which overlooks (but doesn't provide access to) the Country Park. All outside doors are locked, except for the doorway to the terrace and the main front doors, all other accesses in/out of the hotel are locked and checked during the day 7 night. Between 11pm and 12 midnight, when the Night Porter comes on duty, they check the perimeter of the building and lock all outside doors, including the access to the terrace and the main front door. I cannot apologise enough for the member of staff bringing an iron & ironing board, and walking straight into your room, this has been investigated and dealt with. Thank you again for taking the time to review your stay. I would have preferred to have been in a position to have rectified this for you, during your stay and reassured you of your safety, however welcome feedback in any form, therefore will take this to better the experience for future guests.

"Could be so much better"

User 18/07/2018

This hotel could be so successful however It is let down massively. There are so many negatives to be found compared to few positives. Firstly it is virtually impossible to find staff. It is not uncommon to wait for 5-10 minutes at the bar or reception until a member of staff comes and serves you. This appears to be that the owners don't want to increase the wage budget as they always seem short staffed. Secondly the housekeepers appear to have the easiest job despite in most other hotels having one of the hardest. The housekeepers do not replace shampoo/conditioner etc, don't replace all items on the coffee tray and don't necessarily clean dirty cob webs. The worst part is that a cobweb in the Dukes room has a dead spider in. This was not removed for the entire week. The housekeepers also commonly put the same towels back on the rail in the bathroom and do not change the bed just remake it. A personal highlight was being cornered in the corridor one morning and asked by a housekeeper ‘you don't want your room doing do you'. It is difficult to find a good room as most rooms have poor Wi-fi. Multiple rooms have TVs that are broke. Make sure you ask for the king charles or queen victoria as they are by far the nicest rooms and probably cost the same as the bad rooms. In addition the rear garden is open to the public and a regular occurrence is members of the public smoking weed or playing music out the back of the hotel without the hotel doing anything to prevent this. During my stay I found 4-5 Rainbeetles, one or two I can understand however waking up with one on the bed.. not nice. The food is good and the choice is what you would want to find on a bar menu however it seems to depend on which chef is in to the quality that you receive. However one night I ordered 2 plain and simple ham sandwiches and this took the chef 25 minutes to make! Pretty poor. On one day a school prom had hired the function room. As much as I hope they all enjoyed there evening the hotel had zero provision to stop regular hotel guests being affected. No noise limiter meant that music vibrated through rooms and when this was bought up with Tanya (a duty manager) she said she would speak to the DJ however nothing changed. In addition one day when waiting at the bar she ignored me for several minutes whilst she wrote a cheque up and then said she would be back in a second. Several minutes later she hadn't returned from the kitchen and I returned to my room. This seems odd that a duty manager is so unfussed about customer service and taking a customers money whilst they are willing to spend. The only redeeming features of this hotel is the kind middle aged man who I believe is the general manager called Simon, he is often found front of house or behind reception and is always willing to help. Also a male member of staff who I believe is called Stephen is often on reception/bar was also extremely helpful resolving room issues and always friendly. A couple of the staff behind the bar and in the restaurant are also helpful and polite. It is extremely hard to find a room in this hotel where everything is just average.. you will be missing a hairdryer or bath or have no tv/Wi-fi for example. I can almost guarantee you will have some sort of problem not experienced in most other hotels.

"Excellent stays all round."

bvernege, Crawley, United Kingdom 17/07/2018

I have been staying at the hotel for the last 5 weeks and haven't had a single complaint. The rooms are clean, tidy and well presented. The staff are on hand at all times should you need anything and are always happy to help. Linda, Samantha, Simon, Steven, Lesley and Tanya to name a few have all been brilliant, very accommodating, even putting a fan in my room for me due to the heat! Many hotels don't even have a fan for their staff, let alone their guests!! They know the local area so have pointed me in the right direction in the evenings. The service and quality across the hotel and restaurant has been impeccable and I have been made to feel very welcomed. The food is good at breakfast with a choice of hot or cold options and meals in the evening have also been very good. I believe the hotel is suitable for anyone wanting to stay somewhere where they are treated like a friend not just another guest!

"Great Hotel & staff, nice grounds and superb food."

User 17/07/2018

I have been staying at the Bestwood Lodge Hotel for the past six weeks whilst on a training course at the same venue. I have found the welcome from all staff to be first rate at all times, no matter the time of day. Rooms are good, with comfortable beds and a range of teas/coffees etc. The hotel is set in a forest park and I have enjoyed evenings running/walking around the substantial grounds. The buildings themselves have some serious history to them and its interesting to read/listen to information on that. The food is superb, from a full breakfast menu to bar snacks and a full and varied restaurant menu that has something for every taste. I have enjoyed my stay at the hotel and would highly recommend people to stay here if on business, visiting the area or for weddings and other gatherings. 10/10 from me.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your feedback and for taking the time to share your experience of Bestwood Lodge. We are delighted to hear that over the past 6 weeks, during your stay, we were consistently good and met your needs. I am also pleased to hear that you enjoyed the park in which we are located - ideal for walking & running, and that you are interested in our steeped history & royal heritage. I have passed your comments onto our chef & kitchen team regarding our menu. Thank you for giving us 10/10. We look forward to welcoming you back again in the future.

"A step back in time."

peculiarpots, Plymouth, United Kingdom 14/07/2018

If you want to just relax and get away from it all, this is the place for you; especially if you have a dog with you. We had a wonderful break here and will definitely be going back in the future .... I would move in permanently if I could! Set in glorious surroundings with wonderful views as far as the eye can see and just a stones throw from the city of Nottingham. We had a four day break here with our dog Ella and I really cannot fault the place; I would give 10 out of 5 if that were possible. The staff were fantastic, the food delicious, service top notch, a lovely room and they really are dog friendly. It is a beautiful historic building and although there are places where a lick of paint or a bit of work needs doing, it only adds to the charm of the place. There is a lovely area where us dog owners can sit and relax with a glass of wine or dine and you can have with your pet with you; there is also plenty of space outside for al fresco dining. I am really looking forward to our next visit; I just wish we had discovered this gem of a place before.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your recent visit to the hotel. I am happy to hear that your stay with us was a pleasant one and that you would return. I have shared your comments with the team who are really pleased with your feedback and look forward to you revisiting the hotel and enjoying the history, surroundings and views all over again.


suezinkipaul, Manchester, United Kingdom 11/07/2018

Extremely shocking to say ive been coming here alot and a regular customer unfortunately my mum has just been diagnosed with terminal cancer and been having to come back and forth from Manchester to here seen as this is the only local hotel for ease to get to my mums if she needs me now i have paid a fortune in this place and all seemed good as i classed it as my second home but unfortunately i got put in to a dingy room with my 5month old daughter and it was absolutely disgusting now this was Tuesday night i was not happy as the quilt was full of yellow stains with hairs all over the bed and the mattress protector was just diabolical i was utterly shocked so i complained and got moved to a different room before i did i spoke to the manager and he said he will speak to house keeping about the state of the bedroom clearly not as ive got put back in the same room tonight and yet again the mattress protector is full of yellow stains with hairs all over i complained yet again for a member of staff to say it shouldn't be as the manager checked it all over clearly not and for me to be stood out side the building for over a hour and a half with my 5 month old daughter on the phone to the complaints department as i waited for a new mattress protector is just disgusting so please everyone check the beds before you sleep in them i have had this in the past where my bedding has not been changed for 4-5 nights that in its self is just unhygienic that should not be allowed in any hotel especially when your paying the odds for a room what are just awful dingy and damn right dirty they certainly do need a whole new cleaning team or need to be trained up just for the basic cleaning let alone a good clean now we had no apology what so ever tonight we just felt like we got ignored and felt very un welcome after we complained so just beware folks if you do complain as it seems the staff do not like it well tough i don't like paying good money to sleep in a dirty room surely the manager and staff must see the state of the rooms would they pay the odds at a hotel to sleep in one of there rooms i think not....i could go on and on about the past couple of days but unfortunately im tired due to lack of sleep with all the stress so i will peace it at that so if you do want a nice relaxing night bestwood lodge isn't the hotel for you end of.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am sorry to read your review following your most recent stay. We are disappointed that although we went to every effort to make your stay a pleasant one, you chose to be unsatisfied unless we upgraded your room. Over the few weeks you have stayed with us, we have made every effort to make your stay pleasant, by upgrading you to Superior King rooms, Luxury Kings & even one of our Suites. We have always made you feel welcome at the hotel, and gone the extra mile during your stays with us, as we built up a good relationship and empathized with your current situation. We also allowed you to store your pushchair in a function room, rather than carrying up and down stairs, we held onto belongings here for you until you next return (usually a day or two later), where possible we have upgraded your room, by several tiers, allowing you extra space, at no additional cost and have even catered for you after/outside food service times. We genuinely feel that your multiple stays with us, whereby we have been in a position to upgrade you and provide you with more spacious rooms, have been tarnished by the fact that on this occasion, due to us being full, we couldn't offer an upgrade. I am disappointed of your findings and apologized profoundly for any errors made by our housekeeping team, as did other managers on duty, however we feel that any errors made were rectified, above and beyond, during your stay, so much so, you were due to stay in the hotel's Bridal Suite for two nights, however you chose to check out after one of these nights. All feedback is important to us and we will work with all our guests to ensure they have a stay which is a pleasant one.

"Wedding Venue"

User 09/07/2018

We had our wedding ceremony, breakfast and evening function here and could not fault it - would give more than 5 stars. Function team help you with all the details and take pressure off you to help the big day go smoothly - along with each and every member of staff. Big thank you to Jodie, Simon but just too many to mention. You were all fabulous and we thank you so much. The ceremony went off without a hitch then came the fabulous food for out breakfast - recommend every course, red pepper soup, 12 hour braised beef which melts on the tonge and a light pannacotta to finish. The evening went with a great DJ keeping the guests dancing with a lovely buffet to finish the event. We have no hesitation in recommending Bestwood Lodge for a wedding venue - simply beautiful add the team they have there and it becomes exemplary. Thank you


Say_it_as_it_is_2000, Middlesbrough, United Kingdom 07/07/2018

I stayed here for work, so had no choice but to accept it. I would not chose to stay here in the future. Which is a shame as it has so much potential!! Positives: The hotel is set in beautiful surroundings and from the outside looks stunning. Most of the staff were helpful and polite. Food from the day/evening menu was nice. Negatives: The entire hotel needs a good clean. My room was dusty and had cobwebs. Cooked breakfast was cold, although when the pastries were available, they were extremely nice. There is no lift, although my case was taken to my room. On leaving a male member of staff watched me carrying my suitcase down the stairs. I believe this hotel is kept going with guests on business trips and people using the conference rooms for private functions. At £85 a night there is certainly a lot better places to stay!!!

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave feedback following your recent stay with us. I am delighted to hear that our staff were helpful and polite, and that you enjoyed the food during your stay. I am, however, disappointed to hear that you felt the cleanliness of the hotel was unsatisfactory. In regards to your photographs and comments, I have passed these onto the Head Housekeeper who apologizes for this and has assured me that this will be looked into. Thank you, once again for taking the time to leave a review following your stay

"Friendly but some way to go"

User 06/07/2018

Stayed here for just one night and got put in a room up a lot of stairs without a lift, hard with luggage. Breakfast was very average but the bar food good. The hotel is set in some lovely gardens, but is quite a way from shops, cafes or pubs.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your feedback and for choosing to stay with us at Bestwood Lodge. I have passed on your comments to our Kitchen Team regarding the food offering during your stay. With us being an old Victorian building, and with specific architectural features, we are unable to have a lift in the building, however do have a stair lift to gain access to the first floor. Our team are always happy to help with luggage should you have wished. I am pleased to hear that you enjoyed our location, set in our Country Park.

"Nice bit tired hotel"

Hannah E, Shrewsbury, United Kingdom 01/07/2018

We stayed for a family wedding . The building is gorgeous but it is looking bit tired and needs a good clean. Especially outside ..... fag buts everywhere looks bit tatty on terraces . Room was basic but clean . Beds comfy. Staff all very friendly. With a bit of money spent sprucing it up would be a lovely place .

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your feedback regarding your recent stay with us. Please pass our congratulations again the couple who chose Bestwood Lodge as their wedding venue. I have taken all your comments on board and can assure you that these will be addressed in the correct way. We are currently looking at areas we need to invest in and future guests will see improvements in the not so distant future. Thank you again for your feedback

"I need of updating"

ladygd2015, Carlisle, United Kingdom 25/06/2018

Looking at the website I do not recognise any of the bedrooms as they look a great deal bigger and better decorated than the room my husband and I occupied. I don't think our room had seen a paint brush for 20 years, or had a new carpet or curtains. The inside and outside of this hotel requires repair and updating, it also needs a good clean in all public areas, lots of dust on window sills and along all the wood panelling. The exterior is also in a very bad state. If some investment is not forthcoming soon the whole place will fall apart, despite its charm. The bedding and bathroom were clean, although despite leaving our used towels in the shower tray (usually indicating a change required) the towels were not changed throughout our stay. It was a very hot weekend and therefore morning and pre dinner showers were taken. The towels that had been placed in the shower tray were drapped over the bathroom door by the housekeeper, the towels were unwashed and damp when we returned to our room in the evening. Also despite removing a pillow slip due to a slight nose bleed the same pillow slip was put back on the pillow the following day. I can imagine a response to this would be we should have phoned reception and asked for the pillow slip and towels to be changed, however a guest should not have to do this, it is basic housekeeping. The staff we came into contact with were more than helpful, very friendly and pleasant, the quality and variety of meals on offer were very good indeed. When we checked out no one asked if we had enjoyed our stay and was everything alright ....!

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave a review following your stay with us. I am disappointed that we didn't meet your expectations or exceed them. I have met with Housekeeping and informed them of your findings, therefore will personally ensure they get dealt with for future guests. We are currently working through the hotel, highlighting areas in need of repair, and therefore improvements are being made periodically - however apologies that you felt certain areas weren't up to the standard we'd like to provide. I have spoken, also, with the Reception Team who should ask how your stay was, however I am slightly disappointed that you didn't mention anything during your stay or also on check out, as we would have been able to rectify this for you, rather than being in a position whereby we are unable to satisfy you further. I thank you again leaving your feedback and we will use this to enhance the guest experience for future guests.

"Could not do enough to help"

Christine_Brandon, Holbeach, United Kingdom 19/06/2018

We attended our niece wedding last weekend, hubby disabled, the staff were brilliant, could not do enough to help, carried our case and wheelchair upstairs, made sure hubby could use the chair lift, upgraded our room at no extra cost so that hubby did not have far to walk. Room and all facilities were spotless, the staff could not do enough to help the reception flow with ease, would highly recommend, and will certainly stay again.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am pleased to hear that your staff with us was a positive one and that you found our team to be helpful. We are proud of our team and how well they look after our guests - it is something we strive to do every day. I also delighted to hear that you would highly recommend us and look forward to welcoming you back again in the future.

"Revisit excellent"

Annielou11, Carlisle, United Kingdom 13/06/2018

My second visit here and i was not disappointed. Staff very welcoming and was upgraded to a fantastic suite with a balcony and four poster bed! As it was a lovely evening I ordered a bar meal and ate outside. Very peaceful surroundings overlooking the parkland. As I was on business i made use of the small work area in my suite with the balcony as a backdrop. Breakfast fresh and plentiful. The hotel would benefit from some updating as long as the character was maintained. All staff were very friendly and nothing was too much trouble!

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am really pleased to hear that you enjoyed your first stay and chose to stay with us again! I am happy to hear that our team continue to provide great service and your welcome at the hotel was a good one. It is great to hear that you was upgraded to one of our suites...the King James room with balcony over our stunning rose garden, and bedroom with four poster is a great way to spend the night in a former royal hunting lodge. I have informed chef that you enjoyed the breakfast. Thank you again for your review and we hope to welcome you back again soon!

"Relaxing Atmosphere"

rheaeley, Nottingham, United Kingdom 12/06/2018

My husband and I stayed here for a nights break. We were welcomed warmly by the staff and nothing was too much trouble. We took a walk around the gardens and a member of staff, Tanya, advised us of a nice walk to take. We then arrived back and booked in for our evening meal in the parkside restaurant. The meal was excellent and the service was great, Stephen made it particularly special and also advised us on the best wine to go with our meal. A good nights sleep was had and breakfast was a nice way to end our stay. I would recommend this lovely hotel to everyone.


SecretEye, Sheffield, United Kingdom 11/06/2018

We visited, as a family, for Sunday lunch and it was brilliant - we were that full from the Carvery that we didn't manage a dessert...really fancied the sticky toffee pudding too. The only thing it lacked was atmosphere, there was us and another table. The staff were brilliant, food was tasty and the building is simply stunning.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave feedback following your visit to our Sunday carvery. I am pleased that our staff were brilliant and looked after you well. I am also pleased to hear that the food was tasty and you loved our stunning building. I am delighted to hear that you was full from your lunch, maybe next time you'll be able to enjoy one of our tasty desserts

"needs some TLC"

Paul_D_Hill, Shepperton, United Kingdom 09/06/2018

This is another old country house taken over by a hotel chain. And again the bare minimum of money has been spent to maintain it. You can tell it's not been renovated since the mid-80s. Dirty carpets and walls and radiators removed and duct tap placed over the pipes. This is the first hotel where my bum touches the sink whilst standing to pee in the toilet. The bathroom is about 8ft by 4ft. The pillows are rock solid, but the bed is comfy. The wifi is very poor. If you are staying for business i would avoid. The staff are excellent and very helpful. The bar food was good and portions are big, so miss out on the starters.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your feedback following your stay. I have fed back the information and your comments to our team during our Management meeting, so we can improve this for future guests. We are currently, working through areas of the hotel and updating bedrooms & public areas to meet the needs of our guests and to also improve the experience. I am, however, pleased to hear that our staff are excellent - we are very privileged to have such a great team of people. I have informed chef that you enjoyed the bar menu and he is pleased that you enjoyed the meal & portion sizes. Your feedback is valuable to us, and assists us with improving the experience for yourself and future guests.

"Thank you for another enjoyable stay."

Jeane H, London, United Kingdom 08/06/2018

I've been staying here for years and keep coming back. The staff are super friendly and nothing is too much trouble, rooms clean and spacious and the food is excellent. I particularly love the full English breakfasts (other options available) in the lovely dining room overlooking the grounds.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
We are delighted that you keep returning to the hotel & continue to enjoy your stay with us. Thank you for taking the time to leave feedback following your stay and sharing your experience with our guests. We look forward to welcoming you back again in the future!

"Good hotel"

User 03/06/2018

Hotel is remote up a long lane so is quiet Bedroom was comfortable. Breakfast was acceptable and as quiet was served at the table instead of a buffet. Dinner was good on the night we had it. Had to call reception as soon as we arrived in the room as we couldn't get the basin tap to work and the lever was loose. It apparently needed two hands to operate. It really needs replacing. Also on the last morning there was no hot water at all so couldn't take a shower. Reported this on the way to breakfast and was offered the use of an empty adjoining room if it couldn't be fixed. Housekeeping sorted it by the time we finished breakfast. As dogs are allowed there was a trail of dog hair, grass and muddy prints on the main staircase when we returned to the bedroom after breakfast. It was cleaned up during the day

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review and for describing us as a 'good' hotel. I am pleased to hear that you enjoyed our peaceful location & comfortable bedroom - we love our country park setting and glad you did too. I am also happy to hear that you enjoyed your dinner in our Restaurant. I am sorry you had an issue with the tap in the bathroom, however I am happy that our team were able to assist with this - following your check out/departure we have asked our maintenance man to look at this. I am also sorry that there was a trail of dog hair, grass and muddy prints on our main staircase from a previous guests - however I am delighted to hear that our team were quick to act on this. Thank you for taking the time to share your experience on TripAdvisor - we really appreciate your feedback.

"Lovely Night Away"

julieterry29, Heckmondwike, United Kingdom 01/06/2018

My partner and I booked a room here just as a night away and we loved it. We were made to feel very welcome from the moment we walked in to the moment we left. The hotel is very beautiful and characteristic with gorgeous surrounding gardens for a nice stroll. We saw one of their murder mystery weekends advertised and we are hoping to attend. We would both recommend this hotel to anyone wanting to stay in a quirky gorgeous setting with a pleasant relaxed atmosphere.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for review, following your night away, at Bestwood Lodge. I am pleased to hear that our team made you feel welcome from the moment you arrived to the second you left. Guest experience is paramount to everything we do, and I am delighted to hear that we succeeded with this. Thank you for your comments regarding our beautiful building, it oozes history and has a wealth of heritage. I am happy to hear that you took advantage of the acres of country park to explore and this met your requirements. We would love to welcome you back again...especially to one of our Murder Mystery Dinners, they're very popular! I am grateful for your kind words and comments regarding all aspects of your stay and look forward to welcoming you again in the future.

"Wedding celebrations"

honeyhil2018, Nottinghamshire, United Kingdom 30/05/2018

We recently held our daughters wedding reception in this beautiful hotel, we and many of our guests stayed over night , all of the staff were very friendly and helpful and I can't thank them enough. The food was delicious and the service impeccable, the beautiful surroundings and relaxed atmosphere were perfect. Jodie the events manager did a great job in helping us with the planning and Steven was a great MC and helped to make everything run smoothly . So a massive thank you goes out to everyone involved. Thank you all so much

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your feedback regarding your daughters wedding. We are delighted to hear that your experience of Bestwood Lodge was a pleasurable and enjoyable one. We always endeavour to provide our guests with an experience they will never forget and are thrilled that we exceeded your expectations. I have passed your comments onto Jodie & Stephen, who are really pleased to hear that they made the day a success. Thank you also for the kind words about our amazing team here, we are extremely proud of them and are happy that they added to your experience.


User 27/05/2018

Outside of the building is beaitiful but unfortunately the family room is disgusting. I'm only allowed to add 10 photos but I have at least 30. The stains on the bed sheets were awful. Pubic hairs on the bathroom floor, on the beds (all beds) thick black mould on the windows. Blood,poo and urine stains all over the sheets also. Room stinks. Wallpaper ripping off walls. Double bed has two broken legs and the springs have gone on the right hand side. The camp bed for our 3rd child is missing slats so my daughter couldn't sleep on it. We left after finding another hotel close by. Just to add we also tried to have lunch here today and were told there wasn't enough food for us even though we were going to be staying there for 3 days! Will not go back again. Disgusting!

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review and I am sorry that we didn't meet your expectations. Having looked in to your feedback, it would appear that you were mistakenly checked-in to a room that was not yet serviced. I understand that the duty manager did offer another room, however you declined as you had already made alternative arrangements. I can only apologise for this error that prevented you from staying with us, we take all feedback very seriously and are saddened that we did not get the opportunity to show you our high levels of service. Regarding lunch, it is unfortunate that we had run out of roast beef when you arrived. I understand that Tanya, our Duty Manager did let you know what other roast meats were available and also offered you the bar menu. Thank you, again for taking the time to review us on TripAdvisor to share your experience - we will use these comments to better our offering to our guests in the future.

"Wedding celebrations"

User 27/05/2018

We held our wedding reception in this beautiful Grade II listed building. Both the hotel and staff were amazing and it's positioned in a lovely setting. The staff were so helpful and friendly, we couldn't praise them more. The meal at the reception was exceptional and the evening buffet was very well recieved by all!! All of our guests really enjoyed their stay and were happy with the accommodation. The breakfast buffet was delicious and regularly top up. We will definitely be back. Personal thanks to Jodie and Stephen.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your experience with us. We are delighted to hear that your wedding day was special and that the food at both your wedding breakfast, reception buffet and breakfast the following morning were enjoyed by all. I am also pleased to hear that your guests were pleased with their stay and happy with their accommodation. We will pass on your comments to Jodie & Stephen, and the team who looked after you on the day. We look forward to seeing you again soon!

"Lovely stay"

dapkal, Billingham, United Kingdom 15/05/2018

Stayed Friday to Sunday and absolutely loved this hotel. A well presented nice old hunting lodge with many features as they should be. The staff were all lovely and friendly especially one who just started that night and looked after us in the restaurant and bar. She is an asset to the hotel !! Loved our stay and will visit again

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your recent stay with us at Bestwood Lodge. I, along with the team, are delighted to hear that you enjoyed your visit and our stunning building. I am also pleased to hear that our team made you feel welcome - especially our new starter who is really pleased with your comments. We look forward to welcoming you to the hotel again in the future

"1970s revisted"

ispoons, Wisbech Saint Mary, United Kingdom 06/05/2018

This Hotel could be great , set on a wonderful site shame about the bedroom decor. Had not seen an advocado bathroom suite for years . Rooms really dated with tile grouting needed doing in bathroom, apart from the comfortable king size bed the room was awful needed totally bringing into 21st century. It's such a shame as setting and buildings are great.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for choosing to stay with us. We are currently going through a upgrading programme, whereby our bedrooms are being invested in, therefore apologies for the bedroom decor & bathroom being outdated. I am however pleased that the King sized bed was comfortable.

"Awful stay"

eliefunk123, Oswestry, United Kingdom 29/04/2018

Firstly just wanted to say this hotel could be beautiful with a make over and a better trained cleaning team. Stayed with my family and partner hoping for a romantic weekend break unfortunately was far from that. Checked in late as wed been at a wedding staff were efficiant. First issue no bottled water or glasses in our room so my partner when to buy a bottled water to be told they dont have any. Shower in the bathroom was covered in black mould no way we were having a shower there Wallpaper falling off the walls, wardrobe not attatched from wall my other hald grabed it to stop it falling on me when i opened the door, there was an extension lead side of bed as lack of plugs last pat tested 2014!! Bedding was dirty and ripped had mascara mark on same location on pillow and duvet not likely this was coincidental. All down side of mattress was dust and pubic hairs! No soap but there was a bubble bath though no bath which was half filled with water! And to top it off my partner is covered in suspected flee bites Breakfast was awful pots with heat lamps dried out beans and eggs. I might suggest as was only a few tables for breakfast and was a small buffet that cooking to order would be a better idea. Please improve the building as has massive potential

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your feedback. I am disappointed to read your review, following your findings and can only apologise that your stay did not meet your expectations and our usual standard. I have spoken with the Head Housekeeper, who also is disappointed to hear that your stay wasn't what you would normally expect from a hotel. We would like to isolate which room you stayed in so we can rectify the issues for future guests, therefore I kindly ask you to email us at

"Excellent food, fun atmosphere and the most welcoming staff."

rachelsmith1990, Nottingham, United Kingdom 21/04/2018

We had the most fantastic time attending a 'Murder Mystery three-course dinner event' hosted in Bestwood Lodge's ballroom (performed by Stirling Academy) - the biggest thank you everyone involved with putting on this wonderfully engaging evening! Everyone felt included and were put as ease to get stuck into the plot :) The Best Western team organised and delivered the evening flawlessly, with guests meeting in the ornate main bar area for drinks before being escorted into the ballroom to our designated tables. The actors joined us as guests on each table and circulated the room to keep content fresh while we enjoyed a gorgeous three-course meal presented in a timely fashion by polite staff. Adored the warm rolls and it was the best sticky toffee pudding I've had in years! The Operations Manager Stephen particularly stood out as he made each guest feel personally welcome, checked on our wellbeing without being overbearing and graciously accommodated our last minute dietary requests without any fuss. His team are visibly passionate about their work at the hotel, which made everyone feel at home during the evening. Even after the event, Stephen and the acting company stuck around to chat with guests which added a personal extra touch. Love this place! Whatever the season, would strongly advise a wander around the pretty nearby woodland walks before stopping at the Lodge for a lovely pot of tea and biscuits :) As locals we've never stayed overnight, but it's one of our favourite weekend jaunts! Thanks again to the team for a really great evening! Rachel and Adam

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to booking our Murder Mystery Dinner and for sharing your experience with us on TripAdvisor. It is great to hear that you enjoyed your evening and that you felt at ease with the plot and the actors from 'Stirling Academy'. I am delighted to hear that our team delivered great service and that you and your party enjoyed the evening thoroughly. Thank you for your kind words regarding the service from Stephen - he is really pleased that you had a great night! We have many more events coming your watch this space and we look forward to seeing you at another very soon!

"Delightful and peaceful stay"

avhist, Wadhurst, United Kingdom 19/04/2018

Historic grade 2 listed building in a peaceful wooded setting but easily accessible from Nottingham and Hucknall. Also not too far from the M1 motorway so a good overnight stay when travelling. Ours was a spacious and very well equipped room on the first floor overlooking the gardens and the spectacular bar area. The breakfast and evening meal were both excellent and good value.Nothing was too much trouble for the staff and Simon was especially helpful. As we have family and friends in the area, this will be our automatic choice of hotel when visiting the area,. We will be back.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am delighted to hear that your stay with us recently was a pleasurable one and that your found our hotel accessible for your family, whilst being peaceful and relaxing in the country park. I have passed on your comments to Simon, who thanks you for your kind words. We look forward to welcoming you back again soon!

"Badly in need of makeover "

3ceesrwinners, Chester, United Kingdom 17/04/2018

Wallpaper coming off walls in bedroom 1970's electrics in bathrooms Very noisy bathroom extractor Tiny tv in Bedroom, no WiFi signal so no tv and had to work using my own hot spot. Called repeatedly for room service but no reply so no dinner despite them advertising 24hr service Remote control In room sticky with dirt and radiator covered in dirty hand prints Breakfast lacked choice Paper tablecloths Staff i encountered were friendly though Shame because beautiful impressive building that has clearly had no investment

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review following your recent stay with us. I have taken all your comments on board and will discuss them with the team here to ensure that these are rectified for future guests. I can only apologise that your experience wasn't a pleasant one. I will feedback all your comments to the relevant departments, however should you wish to discuss this further, please feel free to contact me personally to discuss. Many Thanks Stephen - Operations Manager

"A bit grim."

Carolsjd, manchester 14/04/2018

The hotel is in a pretty setting but run down. The rooms are extremely dated - ours had a very 70s looking grey plastic bathroom suite. The windows are ill fitting and draughty. Breakfast was advertised as hot and continental buffets. Neither was available. Hot food was cooked to order and it was fine, if limited and slow to arrive. The only other options were cereal, toast or yoghurt. No muffins, croissants, pastries. Not even any marmalade!

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for giving us your feedback following your recent stay with us. We are currently updating our bedrooms - therefore I apologise if you had one of our older rooms. Our breakfast offering is a hot & cold buffet, dependent on the number of rooms occupied, therefore I assume you stayed on a quieter night. When this is the case, we offer a 'cooked to order' breakfast, therefore I am disappointed to hear that you were unsatisfied with the ordered food. Many of our guests prefer our 'cooked t order' breakfast, however both myself & our kitchen team are looking at ways to improve the offering going forward. Thank you for taking the time to leave your feedback

"Old building but lovely staff"

User 10/04/2018

I stayed here over the Easter weekend visit family who have just moved to the area. We found the hotel thought trip advisor and local recommendation. Getting to the hotel is a bit of a nightmare but use your sat nav and it is easy to get to just mind the speed humps. It is a lovely old building with the problems you expected from a old building. The heating was on full blast to keep it warm and it did a good job. Due to age of the building the WiFi can be a problem but if you connect to it the passage way you then stay connected in your room. The food was great and delicious. Nothing was to much for the staff. I look forward to my next visit

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review! We are pleased to hear that you enjoyed your stayed with us whilst visiting family in Nottingham, following a recent move and hope we'll be your chosen hotel when you re-visit them in the future. I am happy to hear that you found us by using the SatNav - it is a little hidden gem, tucked away in the Country park and the journey can be somewhat deceiving. I am delighted to hear that our staff looked after you and we look forward to welcoming you back again soon.

"Wedding 24 March 2018"

User 09/04/2018

We had our wedding at Bestwood Lodge recently. We got married in the chapel and had our reception here as well. Right from the start nothing was too much trouble. We would especially like to mention Tanya as she looked after us starting the day before. Every little extra we needed Tanya sorted with no fuss which helped to make our day so special. We stayed in the honeymoon suite which was excellent. Wedding food was amazing and everyone enjoyed their meal. Can't recommend Bestwood Lodge enough. Sharon and Dave

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review one of the most special days in your life...your wedding day! I am most delighted to hear that you wedding day was well managed and looked after by the team here at Bestwood Lodge and especially Tanya who ensured all ran smoothly on the day. We would like to thank you for taking the time to review your wedding & on behalf of all at Bestwood Lodge, we would like to wish you both a long and happy life together.

"Could be better"

User 08/04/2018

We stayed here as we were working in Nottingham. On arrival, the receptionist was extremely friendly and helpful so top marks for your staff there! We only needed one night's accommodation and were given the 'Viscount' suite - a very large room with two single beds and a double bed, with a huge bathroom. The room itself could do with redecorating. It's very dated and it did have a slightly odd smell to it. However, the bed was clean and comfortable. The main problem was the noise. The room opens straight out onto a balcony which is just above (and open to) the bar area, so it was a little like trying to get to sleep in the bar! There was also an adjoining door to the next room which was sealed, but we could hear literally every word of the conversation going on in the next room through the door. Top tip: bring ear plugs! In the morning, I showered quite early and managed to get a decent shower without any trouble, but an hour or so later when my husband used it, the water pressure was non existent and he had to try and wash under a dribble. We didn't have breakfast or any other food in the hotel, but my husband was disappointed with the quality of the half pint of Guinness he ordered as a nightcap. Overall, the building and grounds are really pretty but the interior does need some major work and the hotel needs to do something about the noise.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am disappointed to hear that your stay with us didn't excel your expectations, and left you somewhat deflated. I have taken all your comments on board and will investigate how we can address the issues raised to improve the experience for future guests. I am pleased that you liked the building and grounds, and that our staff were friendly - I have passed the comments onto the team for you.

"Carvery lunch Easter Sunday"

Arnoldmick, Nottingham 08/04/2018

We have eaten carvery's before here,mainly Boxing Day, and thought this carvery was slightly better than previous visits, but not by much. The food was cooked very well with several vegetable dishes on offer and 3 meats. We were looked after very well and whilst staff were not in full attendance they were aware when courses were finished and they could clear away ready for the next course. The dining room is very large with high ceilings which may give an illusion of too much space and the room was not full but was very comfortable in superb, historic surroundings which adds to the ambience.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave a review following your visit on Easter Sunday. I am pleased to hear that our carvery has been consistently good, with Easter Sunday being slightly better too. I am also happy to hear that you were well looked after by our team and you enjoyed the ambience of the Parkside Restaurant with high ceilings and superb historic'll have to come back again to enjoy it even more!

"Overnight Stay "

Tam N, Melton Mowbray, United Kingdom 07/04/2018

My wife and I arrived Friday for a night as we were going out in Nottingham. The Hotel is about 6 miles from the town centre £12 taxi ride. The place is lovely n historic in a good way . Very charming. Lovely bar area and very helpful staff. We had room 30 which was up a couple of flights of stairs n a bit of a trek but the room was very clean, comfy bed and a bath. There was no lift but a stair lift was available. The Hotel is right next to a country park which was good. The Hotel was also dog friendly.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review! We are happy to hear that you had an enjoyable stay with us and in particular liked our historic building, and helpful staff. We welcome you back again any time you are in Nottingham.

"Sunday Lunch - Easter Sunday"

DartmoorFans, East Midlands 03/04/2018

Lovely building, very impressive. Lunch served in large restaurant room which was a little chilly and scant tables made it look empty and with very few diners. Menu choice was tiny with very little choice but we opted for a carvery lunch which was very well cooked and very nice. Service (excepting the chef who served carvery) was not very good at all unfortunately, you didn't feel very looked after having to ask for a menu and not exactly a warm cosseting welcome. Was pleasant enough but not exactly special at all which is such a shame given the lovely surroundings. It could have been so much better. I wouldn't go back.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for informing us of your recent visit to the hotel. I am disappointed to hear that we didn't meet your expectations at the Sunday Carvery on Easter Sunday; and that you found the 3 choices of starter, carvery option with 3 choices of meat, wide selection of vegetables, potatoes, gravy, Yorkshire Pudding, along with a fish & vegetarian options also available, followed by 3 dessert choices to be be insufficient. I have spoken with the extended team regarding the service and can only apologies that, you feel, we didn't 'go the extra mile' for you on this occasion. I am confident that this was an isolated incident and can only invite you to try us again. I am, however, delighted to hear that you enjoyed our beautiful building and surroundings.

"Excellent Visit"

summergee, Farnborough 03/04/2018

We have just returned from 3 nights here. The customer service was excellent and I would like to mention Samantha in particular. When we arrived there was no handle on the wardrobe. I called down to reception and she came straight up with a key card for another room and we just moved our bags. Previous reviewers had warned about the quirky showers, in that it could take a few minutes for hot water to come through, so we turned the shower on just before we wanted to use it and there were no issues. Previous reviewers had also commented on the temperature in the bar, but we found it to be very comfortable for us. We had dinner in the restaurant with our family on the Saturday evening and the food was delicious. Service was very good. All the staff we spoke to were very friendly and helpful. Our room was very comfortable and we both slept well. The television had a good selection of programs and the remote control worked! We also had a full length mirror, which so many hotel rooms do not have. The building itself is wonderful and the history of the building is explained in the folder in the room. Breakfast was delicious and on 2 of our mornings, as there were only a few guests staying, it was cooked to order. We have already booked for our next stay.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you so much for your review! I am delighted to hear that you enjoyed your 3 night stay with us, and also pleased to hear that you found our staff to be helpful - especially Samantha - I will personally pass on this to her for you. I am really pleased to hear that you have already booked your return visit - we look forward to welcoming you back again.

"Very impressed"

Sara-C-M1, London, United Kingdom 31/03/2018

This is a great looking gothic building. The staff are friendly and our room was clean and quiet. Great value for money and we loved the foyer and lovely panelled walls and carved doors. The grounds looked inviting but sadly ours was a fleeting visit. Would stay again.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave us a review following your recent stay with us. I am delighted that you enjoyed your stay and that you found our staff friendly - I have passed this onto the team for you. I am also pleased to hear that the room was clean and quiet - meeting your needs. Our paneled foyer bar is a favorite to many of our guests, and I'm pleased that it was enjoyed by yourselves. Thank you again for taking the time to leave us a review, your feedback is important to us

"Not great "

GlennAndrews, Sudbury, United Kingdom 23/03/2018

Wow ... don't usually do BW and this hotel reminds me why !! It's says wifi nope not in our room. TV well 3 channels watchable with a very dodgy controller ... plus tv on the hoof at a stupid angle ... only chose this hotel cuz it's close to parents and they take pets ... next time dogs stay at home

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for reviewing your most recent stay. I am disappointed that your experience wasn't as we would have hoped. It would have been very helpful to have been notified of the issue with the wifi and the TV, as this could have been rectified by one of our team during your stay. I am happy to hear that we were conveniently located for you to visit your parents and for you to bring your dogs with you in one of our dog friendly rooms.

"It was lovely"

317dianne, Hampshire, United Kingdom 23/03/2018

Big old Gothic pile. Amazingly warm though, which was nice considering the height of the ceiling in the lovely lounge bar. We stayed there all evening, just ordered a bottle of wine and a couple of starters instead of a main meal and sat in the lounge/bar to relax, eat and enjoy the relaxed, quiet ambience. Quiet background music was pleasant too - not at all intrusive. Your satnav may tell you that you've arrived whilst you are still in the middle of a housing estate, don't lose heart, just carry on to the end of the road and follow your nose up through a wooded area with road humps to slow you down and you'll see Best Western signposted.,

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. We are delighted to hear that you thoroughly enjoyed your stay with us - especially the evening in our lounge bar...many guests enjoy the atmosphere in there. Thank you for taking the time to write a great review - it is important that we hear from guests following their experiences.

"Great one night stay"

Laura B, Nottinghamshire, United Kingdom 16/03/2018

Great friendly service from the moment we arrived to the moment we left. The room was huge and had everything you need. The shower pressure was so lovely you didn't want to get out! The breakfast we paid extra for on the morning of the departure and again it was lovely with friendly service. You don't appreciate the views when you arrive at dark but what a lovely place. Would stay again for sure! Nothing to moan about!

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review. We are delighted that you enjoyed every aspect of your stay and that you found our team here friendly! We have passed on your comments to our staff and we are pleased to hear that you would stay with us again. We look forward to welcoming you back again in the future

"One night "

User 05/03/2018

We came to Nottingham to see Paloma Faith at the Motorpoint Arena. I booked the Bestwood Lodge last minute as we decided not to drive back and have a night away instead. We found the hotel fine, following satnav. Driving up towards the building was a bit of a nightmare in the dark as the speed bumps weren't easy to see. The paint had worn off. On our arrival we were greeted by a friendly receptionist and directed to our room. We were very impressed with the bar area and the balcony overlooking it. We found our room to be quite dusty... especially the curtain pelmit, which needed some attention. The bed was firm and comfortable though I found your pillows too hard. I like to sleep with 2 pillows as one is too low, but 2 of yours was too high. The bathroom was clean but absolutely Baltic in there. No heating whatsoever! You could see the breath coming out of our mouths. Might I suggest you invest in a heated towel rail? The bedroom itself wasn't very warm either but we coped. We enquired about a late check out and was told it would be £10 for an extra hour so we decided not to bother. I'm glad we didn't.... at 9.15am the cleaner walked straight into our room whilst we were asleep. She apologised and left. Then for the next hour we were subjected to a very loud man chatting to her... I think he was also a cleaner as they were shouting to each other what each room needed..... obviously not dusting as it seems to be an issue on a few of your reviews! I am so glad we didn't pay for the late check out as to have more rest was impossible. We got up, ran the shower for 15 minutes (as it said the hot water took a while to come through) it wasn't a pleasant experience getting ready in that cold room! Would stay again (probably in a warmer month!) as it was very reasonably priced and in a beautiful location... but please tell your cleaners to shut up. We don't need their life stories!

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your review and for your comments relating to your most recent stay. The road up to the hotel with speed bumps is a public road, therefore, unfortunately we do not have any control over the speed bumps and painting of these, however I am sorry that you found this a nightmare. I am delighted to hear our Reception Team gave you a pleasant check in and that you were directed to your room in a friendly manner - I have passed these comments onto the Reception staff for you. I am also pleased you were impressed with the bar area and our balcony overlooking the foyer lounge bar area. I have passed your comments regarding the room to our housekeeping and maintenance team who will look into this, as we aim to rectify this for future guests. In reference to the housekeeper entering your room, I cannot apologise enough for this, I have spoken with the Head Housekeeper, who will speak to the relevant staff member further. I am delighted to hear that you would stay with us again and enjoy our stunning surroundings. Please contact the hotel direct, prior to booking, and I will personally arrange this return visit for you to ensure your experience is a more pleasant one.

"Wedding Reception & general visits"

Gem M, Nottingham 04/03/2018

We live near this lodge so often pop by when we go for walks in the woods near it and around the country park. It's set in lovely surroundings. I'll break it into categories. Wedding Reception: We know nothing about the costs as the in laws kindly paid it so I will just review the reception. The reception was excellent, it really completed my wedding day. The food was alright, not spectacular but the buffet was really good. They allowed us to decorate the room the day before and they kindly put all our stuff in one place when they cleaned the room afterwards which made it easy to take home. Drink prices were alright, not overly expensive like hotels usually. We got a free overnight stay in a room, the room was lovely, about 4am it got a little cold though, as in we woke up quite cold but other than that I was completely happy. General visits: Usually every time we visit the food/ drinks are alright prices and the lodge itself is always a pleasure to visit. The Staff: Overall the staff are great. I would like to particularly rate a lady called Tanya. She is excellent and a credit to you all. She remembered us from our wedding reception which is great for how many people she would see. She was excellent at our wedding reception too, always checking things were okay and asking if there's anything else we wanted. Hopefully this review gets back to her because she does a great job for you guys. Overall it's a lovely place that I will continue to visit.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for your feedback following your experience(s) of Bestwood Lodge. It is always great to hear from those who have had a great experience with us and wish to share their comments following a visit. I have passed on your comments to Tanya who is delighted to hear that guests recognise what a 'gem' she is. We look forward to welcoming you again in the future.

"worst two nights in a hotel"

davidalhais, Ipswich, United Kingdom 04/03/2018

Our room was freezing cold on arrival, with NO heating in the bathroom, the two small windows were too high to see out of, the décor is old fashioned and damaged, worn out. Fine dining it states in the brochure, we tried both the bar and restaurant, the food was badly prepared, cooked and presented, my wife could not eat her evening meal in the restaurant, it was sent back to the kitchen. Although we borrowed a heater for our room, the bar area was so cold we retired to our room early. we feel that we were perhaps punished for bringing our pet with us . our stays at other best western hotels have all been very satisfactory, this hotel is letting down the brand of best western hotels. we will be telling all our friend and family of our experience.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your stay with us. I am sorry to hear that your experience wasn't to the usual standard which you would expect and I am disappointed that you felt like you had been "punished" for bringing pets with you - this is absolutely no the case. I have passed on your comments to the relevant departments and will personally look into the points raised to ensure they are rectified for others guests. Once again, we apologise that you were unhappy with your stay, however thank you for taking the time to feedback this experience to us.

"30th birthday"

User 03/03/2018

Stayed here for my sisters 30th birthday, I rang before hand to see if anything could be done for this they had a few ideas but to pricey for what it was so I asked for a ice bucket in the room. the drive up to the hotel was lovely with the country park surrounding. At checking the lady was lovely, we went into our room number 1 and was disappointed very very dusty I'm not talking a little I picked up the guest book for all the dust to fall off I then sat on the bed in black trousers stand up covered! It was everywhere the room also was under some very noises stairs so we went down to let the receptionist know she came up and looked and said she would move us right away. We then moved rooms new one was fine big high ceilings lovely. The bar looks fabulous really in time with the building. A bit disappointing that the afternoon tea that was on the bar menu had to be pre ordered not that it says that on the menu the food we did have tho was lovely x

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your stay with us. I am sorry to hear that the first room you was allocated wasn't up to the standard you would expect - however I am delighted to hear that our Reception Team were able to move you to a more suitable room. I am pleased to hear that you enjoyed our stunning bar as much as we do! I apologise that you were unable to get Afternoon Team - I will look into this for you, as this is very unusual. Thank you again for taking the time to review you experience and we hope your sister had a great 30th Birthday

"stunning from the outside,."

Amanda H, Blackburn, United Kingdom 25/02/2018

Stunning from the outside. We had booked a superior king room, which was nice and clean. decor could do with freshening up. lovely and quiet. plenty of parking available. breakfast was hot and tasty, checking in and out was very efficient. would definitely stay here again.

GeneralManager17, Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for sharing your experience following your recent stay with us. We are delighted to hear that you loved our stunning facade, and enjoyed your clean superior king room. I have passed on your comments to our team and we would all love to welcome you when you stay here again!

"Valentine day meal"

User 17/02/2018

Fantastic hotel, fantastic service by Stephen thank you so much for looking after us. Absolutely fantastic food. We got married here August 6th 2017 and it was a truely magicial experience. This hotel holds so many special memories for us and its always a pleasure going back

GeneralManager17, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to share your experience of your latest visit to Bestwood Lodge, we are delighted to hear that Stephen looked after you and that you thoroughly enjoyed the delicious food served by our fantastic chef. It is always great when couples revisit following their amazing weddings and continue to build on those magical memories by enjoying Bestwood Lodge further.

"Best Western Bestwood Lodge Hotel"

trudiestottor, London, United Kingdom 06/02/2018

Arriving late in the evening, this isn't the easiest place to find. Its a beautiful period building with bags of character and history. Our room (a family room) was spacious and yet still cosy, if a little bit dated, but we weren't disappointed as it felt in keeping with the hotel. The hot water in the bathroom, due to the age of the building, was very slow, which ultimately meant that the shower took so long for the warm water to get going we had to skip it - a little frustrating, but we were at least warned about it by stickers in the bathroom. The breakfast was delicious - warm, tasty and plentiful. The lady running the hotel (waitressing, receptionist - she seemed to do everything), was very pleasant knowledgeable about the history of the building and really could not do enough for us. We spent the day (Sunday) relaxing by the fire in the bar area, a lovely thing to do on a crisp, cold January day, so when the amazing smells reached us, around lunchtime, from the buffet in the dining room, we were compelled to enquire as to whether we could have lunch - nothing was too much trouble and it was organised for us immediately and wow! were we glad we did - the roast carvery was simply divine and excellent value for money. Would stay at this hotel again, if nothing else for the food alone!

GeneralManager17, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found us to meet your needs. We thank you for your understanding that with the age of the building, the hot water took longer than you would normally expect, however are disappointed that you have to skip it. I have passed on your comments to the chef to inform that you enjoyed the tasty breakfast and that you couldn't resist our Sunday lunch. We have also informed the team during your stay, that their efforts were appreciated. I am really pleased that you chose to stay with us and we pleased to hear you positive comments. We look forward to welcoming you again in the future, should you return to Nottingham

"Take your own pillow! (and possibly ear plugs)"

Martin G, Kendal 04/02/2018

Two nights in this Best Western hotel - a chain that I always associate with reasonable value (ie relatively inexpensive) but average standards at best. The hotels often seem tired. Bestwood Lodge Hotel was no different. The bedroom (Alexandra) was chilly, and the bar room/lounge decidedly cold, despite a log fire. Not surprising for end of January and a room at least three storeys high plus glass atrium on top, but there weren't many radiators in evidence. The bedroom was clean and appeared freshly decorated, and the bed was very large and comfortable, but the pillows were the worst I have ever encountered in many hotel stays: like resting my head on a doorstep - thick and solid. After waking up the first morning because of jaw ache (!) I asked for softer and thinner pillows, but the replacements (brought with less than 100% good grace) were just the same. I woke up with jaw ache the second morning too. The quilt was the usual way-too-thick mega-tog hotel room offering but at least there was a blanket in the wardrobe (other chains please take note) and used with just the quilt cover this provided the desired amount of warmth. The food was pretty good and reasonably priced but drinks were way too pricey. Not sure about the cost of alcohol but £4.20 for a pint of lemonade and lime (£3.20 for the lemonade and £1 for the shot of lime) was way over what is reasonable. So didn't have breakfast there (£9.50) and went to Sainsbury's in Arnold instead. The WiFi should have worked in the room but didn't (wasn't working on the corridor, and hadn't been for 3 nights at least by the time I left, according to the receptionist). Why the ear plugs? Night 1 I was woken repeatedly by noise from the room next door's TV (left on all night), noise only exceeded by the snoring of the occupant, who obviously wasn't similarly disturbed. Night 2 I spent an unhappy 90 minutes plus kept awake by a throbbing/pulsing generator. The hotel is an old building and my room was single-glazed. I accept that I'm a light sleeper but I had asked for a quiet room...

GeneralManager17, General Manager at Best Western Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to share your experience with us following your recent stay. I am disappointed to hear that your experience wasn't up to the standard which we would have hoped, we are happy to discuss your comments further, should you wish to contact us directly.

"Chef had a bad day"

Andrew C, Whitstable, United Kingdom 23/01/2018

Nice place, and very clean. A few minor points need attention. On the night I was there the food was not great, a real pity as the menu looked very appealing . Breakfast also a disappointment , should be served from7.00 but at that time only overcooked sausages and hash browns available. Toaster not even plugged in.

"Loved it from the outside"

JJWA, Perth, Australia 23/01/2018

We arrived at Bestwood Lodge by chance after a very long flight and were overly impressed by its splendour from the outside. We parked up and went inside to enquire about availability of a triple room for one night. The young lady on reception was helpful and booked us in. We were travelling with a lot of luggage as were touring for 6 weeks and she advised there were no lifts in the building. She offered to help us take our bags to our room, which we declined. Little did we realise our room was probably the further-est from reception, which included flights of narrow stairs and doing laps of the building . It actually ended up having us in hysterics as it was like something from a comedy sketch. The room itself was nothing special. It was clean and had what we needed so it served its purpose. There was both a double and a single bed. Tea and coffee making facilities and bottled water were provided . The bathroom was smallish but it did the job. The shower cubicle was a little on the small size though. Once in our room all we wanted was a nice hot shower. That took a while to accomplish as it took around 10 minutes for the hot water to actually start flowing! We also found the heating was pretty much nonexistent during the night. The inside of the hotel would have been lovely in its heyday but sadly now it just looks tired and old in parts. The breakfast was served in a dining room downstairs. The food was ok. Nothing flash, but it was enough to get us started for the day. The staff did their job but were not overly friendly or welcoming. Before we left in the morning we had a wander of the grounds and really enjoyed that. It really is a beautiful old building that hopefully one day can reclaim some of its glory.

"Weekend with Dog"

Celia K, Preston, United Kingdom 14/01/2018

Dog friendly but only in bedroom and one cold reception room near front door. Good service from restaurant and reception and a table made available in the small dogs allowed room so she could be with us whilst we ate. Food cost extra to room charge and was neither good nor value for money but due to distance away from available public transport or other food establishments there is no easy alternative. Coffee served almost cold. Taxi to Nottingham £15, The dog loved the gardens but like the building they are tired and being given minimum attention. There is no atmosphere, no entertainment, no background music, no potential outdoor pursuits such as archery which would be in tone with the history of the area, no mention of the history of Bestwood other than the room names, no warmth coming from a beautiful fireplace in the bar. Bedroom needed to be redecorated wall paper curling off, mould on bath non slip mat, light bulb missing in bathroom over the washbasin, I understand that hotel staff do their best for their guests and do not like to complain but on this occasion, would I say I would stay there again. NO Nottingham city is not dog friendly. OAPs are charged to travel on the trams and dogs are NOT ALLOWED to travel on the trams.

"What's not to love!"

Jeane H, London, United Kingdom 03/01/2018

Another enjoyable stay. Super friendly staff, nothing is too much trouble. I can highly recommend the breakfasts in the lovely dining room overlooking the grounds. Comfy beds, clean. I've been staying here for years – what's not to love.


User 25/12/2017

My sister had her wedding here December 2017. The function itself was excellent, but overall the standard at the hotel was poor. My original booking (made 22 months earlier !!), was lost. Thank god I had the foresight to phone and check the week before the wedding, and rooms were still available. Approximately 45 of us were staying at the hotel on the night of the wedding, on a bed and breakfast basis. So why on earth was there not enough food for us all to have breakfast ?? There's no excuse ... you know how many people are booked in !! It was embarrassing for everyone. Completely unprofessional and appalling. I certainly would not recommend this hotel. Such a shame, as it's a beautiful place.

"Just a total shambles..."

User 23/12/2017

Such an amazing building of such great architectural importance but it STOPS there... this is a disappointing experience. We arrived, waited 15 minutes for service for a drink. Asked for a quiet room, which turned out to be over the kitchen complete with emptying of many glass bottle bins. There were no sparkling wines whatsoever,available, the bar staff did not appear to know what sparkling wine was... Reme Martin was also only available for one person as none was left...on retiring to our bedroom, room service could only provide a sandwich after 11 pm, apparently it's too difficult to cut up one of their pork pies! For that you have to wait for a chef in the morning...

"Cold and shabby"

Neale L, Gravesend, United Kingdom 13/12/2017

Room had very poor heating, ended up with an electric heater, the entire hotel was cold, had dinner in the bar area and food was cold by the time I had finished my meal, same for breakfast. Run down and in need of renovation.

"Beautiful hotel and grounds, pokey little rooms"

Peter S, London, United Kingdom 09/12/2017

This glorious hotel with wood panelled lounge and bar, galleried landings and picturesque grounds overlooking Nottingham in the distance is ruined by pokey little rooms. Our (smallest size you could get away with) double bed was shoe-horned into the room leaving only 6" between bed and wall. Not even room for a bedside table. The two of us had to choreograph our movements around the room so we didn't fall over each other. Room 24 (our room) is classed as, and charged as, a double room. I'm sorry but this is in reality a small SINGLE room. A lovely hotel to visit or dine in, but ghastly rooms. Even the bathroom hasn't got room for a bath. You get a small (albeit recently renewed) shower cubicle. Oh, and watch out for the smoke detectors - the 10 second interval flashing LED lights have the intensity of a disco strobe light in the dead of night.


adamwY2588NE, Leicester, United Kingdom 08/12/2017

Left standing around upon checking in, dangerous 1st floor banister (low level height) landing poorly lite and unsafe. Extremely poor room decoration and uncomfortable beds which also didn't smell fresh

"A lovely building full of original charachter"

JNB1963, LEICESTER 05/12/2017

This is a very old building, that is steeped in history and the bar area in particular is full or original character. Staff were all pleasant and we received great service throughout our stay. Bedrooms are not huge and were a little chilly, but there is little doubt that it would be near impossible to update the heating system, without removing so many of the hotels original features. There is a sign in the bathroom advising that due to the Victorian plumbing system that the hotel works off, there may be a delay in hot water reaching the room. We did not find this to be the case at all, and always had plenty of hot water. If you are not looking for a clinical, chain establishment, but like a hotel that has great original features and maybe in need of a little tlc due to it's age, you won't go wrong at Bestwood. We only paid £60 for a room on a Saturday night, which is great value for money.

"Not the relaxing retreat we'd hoped for"

StevenB30_12, Manchester, United Kingdom 26/11/2017

Bestwood Lodge has the wow factor from the outside and as you walk into the main lounge bar area with it's huge fireplace but that's where it stops I'm afraid. The rooms were basic and looked a little shabby to be fair. We had travelled from Cheshire through the snow to meet up with other members of our family (9 of us in total) to celebrate two birthdays and sample Nottingham's Christmas markets which we did and had a great time there. Got back to Bestwood around 8pm and gathered in the bar/lounge area for a drink. Having had such a long day we decided to call it a day about 10pm just as the band came on for a private party being held there.Do not stop in rooms 6,7 or the Viscount room if there is a party on and you want to sleep earlier than 1am. We were in room 7 and may as well have had the band in there with us. Our tea cups were rattling. I asked if we could change rooms but was told the hotel was fully booked mostly by guests who were attending the party. It seemed pretty logical to me that the party guests should have had those rooms directly above the party venue and we should have had quieter rooms on the opposite side.....doesn't take much working out does it? The music stopped just after twelve but the noise of clearing up and guests who were still in party mode continued for a while after.For the few hours we did sleep, the beds were comfortable at least. Sorry Bestwood, you got this badly wrong for us and we won't be back.

"Awful experience....nice building though"

2572dave, Edinburgh, United Kingdom 26/11/2017

Visited for a large (35) family gathering. On arrival it the place looks impressive and a nice reception room with log fire. Then we went through to another room to eat and the problems started.... 1. Cold - it was cold outside but for people to be eating with coats on and shivering really suggests a better heating system is needed. 2. Drinks - if you didn't have cash you couldn't get drinks as the card machine was not working. I ordered drinks at the bar& told the barman I had card only. The drinks were poured but then the card machine didn't work so they had to be left. 3. Staff- friendly staff but some probably more suited to a truck stop cafe. E.g. Bra strap hanging down more than once, not knowing what Chardonnay wine was, serving in wine glasses with lip stick marks on. 4. Food-was bland. 5. We were also forced to change the menu from an originally offered 2 menus months in advance only to be told 2 weeks before that they would now only offer from 1 menu, meaning multiple people in the party had to change. This really was Faulty Towers come to life. On the plus side it was nice building.

"Never again"

User 23/11/2017

Where do I start ..... The outside of the hotel looks stunning ...... after that it all goes downhill I booked a king size executive room .... I got a shabby, smelly twin When I complained, I eventually got 'upgraded' to a four poster room called King James - it was awful, I think it was last decorated when King james was in power. As a Diamond Elite member I though Best western would look after me as a loyal customer and make sure rooms were correctly allocated etc .... how wrong I was. The room was old & shabby, there was an old musty / dusty smell in the room and a damp smell in the bathroom, the room needs a total refurb asap. In addition to a terrible , bland room there were dead flies on windowsills!, old grey net curtains, curtains that were partially off their tracks, the bathroom was ancient, with a ripped towel, no loo brush and cheap loo roll, I would have been very disappointed if this was my wedding suite. The free wifi was none existent and did not work for more than 10 seconds at a time, the restaurant was OK, the food was very poor (hard chips?"! how does that happen??) In the morning the plug sockets were not working - they were the night before .. so no coffee in the morning. During check out I was overcharged for drinks I did not have, and finally the hotel standards must appeal to a certain type of customer as I found a cigarette stubbed out on my car - how lovely Not booked this hotel for @ 2 ½ years … Hoped it would of changed or have been upgraded....... I will never book it again nor recommend it to my work colleagues Other similar priced hotels in the area are far superior - I shall be there in future! There is a plaque in reception 2014 marking 30 years service as a best western hotel ..... doesnt really account for anything - I shall be posting my comment on tripadvisor and writing to head office


Tanya F, Manchester 23/11/2017

Nice looking hotel Very Victorian shame the decor in the room wasn't up to scratch plaster peeling in walls and furniture was dated although bathroom was clean. Strange noises in the night and there was no remote for the tv and the curtains didn't meet in the middle when closed so light kept me awake. Shame because I expected more from this company. It seems most of their hotels are in need of some tlc

"Not a jewel in Best Western's crown"

User 20/11/2017

I stay at a few Best Western hotels with work. They are usually pretty comfortable, well located with a decent breakfast. They all have their own individuality and a little bit of charm making them better than the other budget chain hotels. Unfortunately, there is very little 'charm' at Bestwood Lodge. It could be fantastic with a statement bar area with surrounding gallery, but the rooms and atmosphere let it down completely. My room was three corridors, two flights of stairs and a considerable hike from reception and when I arrived, I was disappointed to find tired carpets, curtains and bathroom. It really needs complete renovation. Dinner was another strange experience as the restaurant had a very odd atmosphere. The steak was surprisingly very good though, so no complaints with the food. The staff are all friendly and trying their best, but the hotel lets them down. Breakfast was a decent selection of cooked and cold buffet items. It's quite isolated from Nottingham and I wouldn't stay here again if visiting the area. Hopefully Best Western will invest in updating this very tired hotel soon.

"Such great value! A very quiet but lovely hen night"

keenreader, Ashbourne, United Kingdom 19/11/2017

Stayed overnight as part of a hen night package. Brilliant time, the girls providing the beauty treatments were professional and provided a variety of options.Tea and coffee provided throughout the day, The afternoon tea was great, we couldn't eat it all. There were chocolates, popcorn and face packs in the rooms!! This hotel is a delightful blast from the past. It is a three star graded hotel and like many huge Gothic piles needs a lot of upkeep , Beautiful main entrance and bar area and superb restaurant . The loos have been upgraded and were very modern and almost out of keeping with the building. Radiator wasn't working in one room but the helpful staff soon sorted this out. Dinner was very good and was included in the price of our package. We chose from the a la carte menu with no restriction. The sea bass was brilliant and so was the steak. Breakfast which was included was as you would expect, Buffet style with everything you normally have

"Stay well away!! haunted, dated, rubbish breakfast"

User 15/11/2017

I stayed here for four nights the place gives you the creeps. Place has not been decorated since WWII. The showers are week and poor. The breakfast was swimming in grease and thrown together. Very expensive for what you got. This is the ideal place to tip you over the edge or get a divorce.

"Never Again"

Brian D, Dover, United Kingdom 14/11/2017

The drive up to this and the return drive is very good,A old hunting lodge from outside and the bar area is very nice.The down stairs toilet is well worth a visit,especially if you have room 28. We was given room 28,floor dirty,Tea tray dirty,cups and spoon dirty,toilet roll holder broken,toilet roll put on back of toilet.wall paper coming away from wall.dirt on the pipe work in the room.Shower took approx 15mins to come warm.Blood on inside of one duvet,


User 08/11/2017

Lovely historical place with great staff, friendly and helpful also dog friendly. We had a family room in a side wing, very peaceful even though the weekend we stayed there were two weddings on. Lovely walks around the hotel. There was a good range for breakfast and a personal service from the staff. The hotel is an old hunting lodge and the bar has wood panelling,we loved the place and it's history and will definitely be back.

"Great setting"

eliz722017, Norwich, United Kingdom 07/11/2017

A great setting with great grounds to walk the dog and a very imposing building. Sadly the room was fairly jaded. No lift available. Didn't sleep well due to a noisy fire door next to our room. The cooked breakfast was good. It suited us, as only needed a room for one night and had a dog with us.

"Nice hotel "

irene73uk, Glasgow, United Kingdom 07/11/2017

We enjoyed our stay in this hotel, staff are all lovely especially Carol, lovely hotel for a wedding. Only criticism would be bar menu bit poor in choice but happy with overall stay. Never saw the ghost thank goodness ??

"Beautiful building full of history but service and standard of accommodation lets it down"

pazthetaz, London 23/10/2017

This is a truly gorgeous building in a beautiful location. There is apparently a resident ghost and there is lots of interesting history. As a historic building it has no lift. However on arrival there was noone at the desk and despite ringing a few times I found myself having to go to the bar to try and find someone so I could book in. We were allocated a first floor room and tried to use the chairlift for my 80+ year old mother who has a heart condition. We could not get it to work so called a member of staff who also had a go and we were told it had not been charged but that it would be in time for us to go back up after dinner later on that evening. The room could have done with some updating for the price one pays. The paint was peeling in places around the windows and generally we felt that this was a wasted asset. Best Western should definitely invest in this place. It has great potential. So having read the reviews we decided to eat out and found a great Greek restaurant locally which we highly recommend. On coming back and wanting to go back to our room the chair lift once more did not work despite members of staff having a go at it. We were reassured that this would be fixed by maintenance and that tomorrow it would be working. To cut a long story short. It never worked throughout our stay. The next day we came down to breakfast with a good 15 minutes before the end and the various bits of hot were nearly empty. The waitress and the cook did not look very pleased to see us. As usual to my breakfast habit I headed for the fresh melon salad. This was old and I knew it was off as the melon was very sharp . So I put that aside and tried the tinned grapefuit again that was off. THe scrambled egg was dry and there was a spoonful of mushrooms. We asked for tea and coffee and as no cups arrived we eventually had to go and get cups from the bar area. There was a fork missing at the table and so we had to borrow that from a nearby table. All in all breakfast was a disaster and I called the manger who took a small percentage off our bill. Trying to check out after breakfast again there no one at reception. The staff I feel really need to be more customer focussed and learn what customer service is all about. We would love to go back with a working chairlift and with re-trained staff.

"A True Hidden Gem!"

Louie L, New York 18/10/2017

I don't know why this hidden gem didn't get better reviews, but I sure had a great time. Booked a family suite at last minute during my road trip all around UK, and it turned out to be one of the best experiences. I was slightly surprised to find that they offered a "Breakfast and Dinner included" rate for no extra cost, and I was expecting nothing more than fish n' chips for dinner. We arrived pretty late around 7pm, and was immediately drawn to all the lovely architectural details of this grand establishment. Inside we were greeted promptly and shown to our room in no time. I can see why some people called this place tired and in need of refurbishment, but to me it has all the appeal of a place with a lot of history. Bottom line is, our room turned out to be big, clean, and charismatic. Nothing like those cookie cutter hotels. Then we had our dinner in the very lovely dining hall, with a three-course full menu. Steak and fresh salmon didn't disappoint, and I particularly enjoyed the desserts (hot pudding with orange and lemon dressing was my favorite). Breakfast next morning was also a delight with abundant servings of eggs/tomatoes and smoked salmons. On a Friday morning, there weren't a lot of guests and we felt like we had the whole place to ourselves and took a leisurely stroll in the back gardens bathed in the morning sun light. Oh did I mention that for three adults, the total charge was merely 90+ quids? Can't beat that price and I'd willingly pay much more for a wonderfully relaxed night at this place again.

"Delicious Afternoon Tea"

442pixieliz, Nottingham, United Kingdom 18/10/2017

I was in a large party who booked the Ballroom for an Afternoon Tea celebration. The staff were accommodating and friendly and the food was varied and delicious. They were willing to cater for those with special dietary requirements ( for example I needed dairy-free) and plenty of tea and coffee was available. My one slight gripe was that there was a trip hazard across the middle of the room where 2 pieces of carpet joined. An attempt was made to remedy this with tape but it wasn't fully successful. Otherwise the furnishings and surroundings were comfortable and clean. There was also a bar where other drinks could be bought.

"Don't bother"

User 17/10/2017

Poor...poor and very poor. Arrived at 5.45pm went straight for a meal, selected the fish and chips! Fish over cooked, chips undercooked. Pudding out of a can! Warmed in the microwave or so it seemed.... waited 20 minutes for pudding after the main had been taken away. Went to my room, heating off, room quite chilly, rang reception, was cut off, tried again, long wait, was told the duty manager would check the heating, that was 30 minutes ago. To tired to keep this up tonight, will challenge again tomorrow, have found extra blankets in the cupboard... not worth the money. Lovely old building though!

"Disappointing "

User 07/10/2017

I stayed here last week and was very disappointed. From the outside this place looks really grand and once inside even better. However it stops there. As a BW member I had an upgrade. I would not like to see what a standard room was like. My room was quite small and old fashioned. I had a very small TV. But the worse thing was there was no heating on. It was freezing. Speaking to a few of my colleagues at breakfast and they all said the same. I did ask at reception but there was no explanation but just an apology. Staff were very nice though.

"Enjoyed our stay."

susan m, Newtonhill, United Kingdom 02/10/2017

We booked to stay here for two nights, my partner was keen to stay because he'd been here previously, years ago, (he's into history) the staff are friendly and the food is good, I'm coeliac and they went out of their way to accommodate my dietary needs. Breakfast was good, help yourself to what you'd like, scrambled eggs are there and we were informed you can have poached or fried eggs also cooked fresh upon request. Our room was large with a large double bed, it wasn't modern like the rooms on the website but it's the cheapest room we paid for in 10 days of travelling around Yorkshire and it was a palace compared to one "Hotel" we stayed in, the bathroom was a good size, the shower needs a really good clean especially the shower door frame!! The bar area is nice to sit in and we had a meal there the day we arrived as did quite a few other guests. We were happy enough.

"Over night stay"

User 01/10/2017

We stayed at this hotel over night, the reception staff are friendly on arrival. The room was really quite small and basic, our double turned out to be two single beds pushed together! Basic kettle and tea/ coffee , hairdryer. You have to call reception if you need the iron and they bring it up. We didn't eat in the restaurant as we had other plans with friends. We did however enjoyed the breakfast. Nice gardens. Would we stay again? Yes maybe.

"On it's last legs!"

JanetEP63, Huddersfield, United Kingdom 01/10/2017

Attended a wedding event here this weekend and was sorely disappointed. This is a tired old lady that deserves more and Best Western as a huge group appear to have taken her for all she's got! For the beautiful historic building she is the entrance was very uninspiring. The receptionist was very professional and gave us all the information we needed. The room was OK with all the things you would expect for a 3 star - Huge bed was a bonus. The bathroom was sparkling but the toilet cistern took an age to fill. The building is old and tired but I didn't expect to actually walk through cobwebs in the bedrooms. I don't want to comment on the actual wedding do but could :-(. We decided to go for a pre-drink in the bar. It took my husband at least 5 minutes to find someone to serve us. For a Saturday night at 6.30 pm I was quite surprised there was nobody else in there. I wanted a snack and wanted nuts but they didn't have any so got some crisps. Although they were in date they were a little soft. The evening function was run expertly by the C & B manager. She was so on the ball. Carpets left out in a corridor between the function room and reception were a definite health & safety issue. The beds were very comfortable but not enough pillows. We were woken up early doors. It sounded like the bins were being emptied outside our bedroom. Not just emptied but they were being hit to get everything out. Apparently there were three elephants staying above us because every time they came downstairs I heard every step. So breakfast was between 8 and 10. We decided to go for 9. Went into the dining room and there was no one to greet us so we waited only to be told to sit anywhere. There was only two other tables occupied yet there were 3 uncleared tables and two inattentive waitresses. I was very excited to see lovely Longley Farm yoghurts available. The 'full breakfast' was very uninspiring. No choice of egg. Scrambled or nothing here. No black pudding (maybe that's a Yorkshire thing) a bit 'also ran'. The yoghurt turned out to be 4 days out of date.... Won't be back!

"Pleasant Stay "

kt_h87, Nottingham, United Kingdom 01/10/2017

Stayed here for one night as we were attending a wedding nearby. Lovely old Victorian building with original features, yes the decor could do with a spruce but personally I feel it would ruin the ambience of the place. Room was a little small but with a comfortable bed and adequate for its purpose at £55 p/n, bathroom was clean and surprisingly large. You did have to leave the hot water running for a couple of minutes before the water was at a comfortable temperature but there was a notice explaining this. Receptionist was friendly and helpful, allowing us to check in early so we didn't have to go through the process late that evening. The tea, biscuits and bottled water was a life saver when we got back! Overall a pleasant place to stay if you're on a budget or just need somewhere to rest after a long day. We didn't drink or eat at the hotel but the breakfast did smell pretty good in the morning. I would definitely return if I was ever in the area again. Katie

"this hotel does not what service means"

shonalaird, Kirkcaldy, United Kingdom 28/09/2017

i had the pleasure of staying at this hotel for the last 2 days, room dirty , no remote for tv apparently no spare batteries in hotel, room vastly over priced and i would not recommend this hotel the staff showed no interest in serving you and i get the feeling as i was staying there at there convenience

"Recent stay "

keyjurpar, Peterborough, United Kingdom 27/09/2017

Stayed at the Best Western hotel on Saturday 23 rd Sept and paid well over the odds due to a marathon in Nottingham £130. Have to say was thinking yes when I turned up as the building was very grand. Sadly room didn't match, room small, bathroom even smaller, was like a cupboard under the stairs. The toilet was really under the stairs and if you were any taller than 5ft 2ins you would knock yourself out standing up. Shower was so small if you were any bigger than a size 12 you wouldn't get in. Had to run the shower 10 mins to get any hot water at night and the morning, not happy to waste that much water. As earlier said bathroom under the stairs so every time anyone went up or down the stairs it was like they were in the room so didn't get much sleep. Did complain in the morning and although the receptionist took £30 off the bill she didn't seem to that bothered and just said she would tel the manager. Real shame

"Pleasant and lovely stay"

Paul B, Blackburn, United Kingdom 26/09/2017

Stayed here for two nights whilst attending a course near by. The staff are very polite and helpful. The food is superb and plentiful particularly at breakfast. The food was always hot and well stocked. The hotel is very old but considering this it is in very good condition and nicely kept. Rooms have everything you need. The area is very quiet so no outside noise. I'd recommend this place.

"Sunday lunch"

williamcanning, Nottinghamshire, United Kingdom 24/09/2017

After having our wedding here 2 years ago we came back to rekindle some happy memories with the children.... the carvery main course wasn't too bad, but the salad on the starters were limp and old!! The jug of water we got given was full of dirt inside!! The table covers were dirty and the staff although friendly weren't very knowledgeable and seemingly overwhelmed even though it wasn't busy. Overall very disappointed with the standard of cleanliness and lack of attention to detail!!

"wedding guest"

TraceyBalboa, Nottingham, United Kingdom 18/09/2017

We stayed at this hotel as part of a wedding party. I have mostly positive things to say about this place. I have to commend them on every element of the food they served throughout the day from the wedding breakfast which was brilliant, evening buffet great & plentiful & very nice breakfast. Stunning grounds. Staff very pleasant & helpful. My only negative would be the hotel itself needs some money spending on it as the décor is very tired so its a shame

"Hotel needs attention to small detail"

Sue R, Louth, United Kingdom 17/09/2017

Stayed here overnight for nearby wedding. Beautiful hotel in great surroundings. But needs a good clean up . Family room has crack in bath panel valance on bed was ripped one of quilt cover had a tear in. Such a disappointment as looked lovely as we arrived. Staff helpful. Breakfast was OK out of date yoghurt served think Best Western need to invest some money into what could be a beautiful hotel before it gets too shabby

"Worst place I've ever stayed"

3ardillo3, Great Torrington, United Kingdom 10/09/2017

We booked into this hotel for three nights having stayed in several Best Western and always been impressed. Not so this time! A shabby reception area with a heavy door so difficult to get into with luggage. Friendly receptionist who told us we had a second floor room (Actually the attic) but there was no lift so a long trek up stairs, through heavy doors and along winding corridors. To say there was any service is the bar would be a misnomer; a young woman initially who had absolutely NO customer skills and never once made any eye contact with us or even acknowledged that we existed.. She was attempting to serve someone but there seemed to be a huge problem for the customer trying to explain what he wanted, then she couldn't work the touch screen 'till'. After nearly 10 mins that was sorted. Instead of turning to us, she simply left the bar! Several minutes later we went through the same charade with an older, pleasant but ineffective member of staff. I shall draw a veil over the most appalling meal we have ever been served except to say in both cases it was dry to the point of being inedible. To round off - served coffee in a teapot and a jug of long life milk. The morning found no hot water - reception said we needed to run both taps and someone would come up and run the taps in adjoining rooms... I could go on. We booked out after one night

"A terrible stay that got cut short"

jkuin, Croydon, United Kingdom 30/08/2017

We arrived at reception to be told a triple room was not available, which had been booked. The member of staff was polite and took a triple room from someone else who hadn't booked in. When we got to the room it smelt like a sewer and had had very noisy pipes. The toilet wasn't connected correctly so we could smell the sewer. The hotel was fully booked so we couldn't move. That night there were 2 weddings so we were kept awake by music blaring till 1am! The drunken revellers returning to their rooms. The next day, there were 7 tables laid for the whole of the hotel for breakfast. I had to start clearing a table so we could sit down. They run out of plates and bacon. It was a joke. We were meant to stay 2 nights but went home after 1. I travel a lot and can honestly say it was the worst hotel I have ever been to.

"Great potential"

abroes, Bekkevoort, Belgium 29/08/2017

Beautifull historic hotel in great surroundings, great for bikers and walking. Briljant historic environement with original features and well documented. The rooms were clean and tidy. Such a shame it has been allowed to become tired and in some cases even shabby.The staff is friendly and amiable, but not very competent as if they lack training, they do their best, but some guidance would go a long way. To Best Western: please invest in this hotel and its staff: the place has enormous potential!

"Really liked it"

L0nd0nlass, High Wycombe, United Kingdom 26/08/2017

I've never been let down by a Best Western and this was no different. This is a beautiful old building with some original features. The room was clean and comfortable, although I found the bed quite hard. The bathroom looked new, the shower was small but perfectly formed. There were 2 wedding receptions that night but I wasn't disturbed by them. The staff were friendly and helpful. Breakfast was okay, a mix of cereals, English and European. I'd be happy to stay again and enjoy the beautiful grounds which I didn't have a chance to do this time.

"Went to my sister's wedding"

User 20/08/2017

I really enjoyed myself and the waiting staff were so helpful, lovely and polite but the manager in charge was blatantly rude to the staff in front of the top table and someone even had to have a word with him. Especially one of the staff I would like to give a special thank, I don't know their name but he looked smart, work ready and he has black afro because he was still smiling, looking confident even when one of the managers was look like saying bad things at him.

"Nice cheap Hotel"

STaylor2013, Roade, United Kingdom 18/08/2017

I stayed here earlier Aug, booked in for a week on business. I liked the look of the hotel and it was the closest to where I was working. All the staff were really friendly & couldn't do enough to help. The room was very clean & a decent size, the bathroom could have done with a bit of an update, but i wasn't expecting it to be "modern" Couple of mornings i had to wait for about 15 mins for the hot water, that was fine apart from the waste of water. The breakfast was very nice, if not a little limited & a couple of the days there wasn't a cooked buffet out, but they would get you one (might not have been that many people staying that night to justify a buffet) I had room service most nights, all the meals were a good size and nice, there was one that seemed a little over cooked. Finally there was a problem with the beer pumps every night, from being flat to hot & no one seemed to be able to fix it, stuck to bottles. All in all a lovely hotel, they accept dogs, but if your looking for a modern hotel this is not it. If i could have given this a "good" mark i would have.

"Back to the past"

Michael B, Dartford 16/08/2017

a very grand old building where you could imagine the Sheriff of Nottingham might have lived. Set in a county park a short distance from the centre of Nottingham. It has a fair size car park, but signage to hotel could be improved. Both breakfast and evening meal offered a reasonable selection of dishes

"pre wedding meet up"

758ronnie, Liverpool, United Kingdom 07/08/2017

pre weding meet up staff at the hotel really helpfull rooms good value bar and lounge 1st class restrant and evening meal really good breakfast 10/10 rooms good value gor money staff really helpful check in and out fast and really friendly overall eould recomend to averyone

"Pleasant venue for wedding but in need of TLC"

Helen G, Nottingham 02/07/2017

It's quite a difficult review to write as there are many positives about this hotel but there a few areas that need to improve. We attended a wedding which for a venue is lovely and we couldn't fault the food and the rooms used for the wedding were very good. However areas of the hotel are tired and old and in need of tlc. Our room needed redecorating and a new bathroom which had mould in places and you could see where the bath had been revealed numerous times. The net curtains were grubby and stains on the carpet. Fortunately we barely spent anytime in the room. The outside is nice but disappointed that rubbish i.e. Cigarette packets and crisp packets were on the area where photos were taken plus over full ash trays. I think staff need to be more attentive to tidiness. Breakfast was very good lots of choice. Overall it was ok and for a wedding it was lovely but needs more attention to detail and in need of some modernising.

"Would not return."

Seasonedtravellers99, Mablethorpe, United Kingdom 29/06/2017

Started off reception asked if we were staying to eat,we asked if menus are in rooms to view,no I don't think so let me ask manager, no. Get to room two copies of menus one in a fancy folder. Room had not been thoroughly cleaned dust on bedside tables,shower area not over clean.Toiletries none existent one shower cap one sewing kit one shoe sponge two shampoo no soap or body wash. A good point does not advertise tea making just kettle wow tea making goods in room. Wife is at the best quite poor in rooms. This has to be one of the most noisiest rooms I've ever stayed in out of our window appears to be the rear of kitchens wheelie bins being open closed and moved all the time ,what sounded like drilling for over a hour around 9pm. room with a corridor door outside.So avoid room 15. One of our beds (2 singles )makes enough noise to wake the dead, now you know I'm not happy as doing this review while still in the hotel.

"Business trip"

Michael H, Cleckheaton, United Kingdom 20/06/2017

A platinum member with Best Western and wasn't offered a free upgrade. Evening meal ordered and had to request 1hour after ordering looks like I'd been forgotten as food finally arrived after 1.5hrs, won't be going back. Very disappointed as building has lots of character and history

"Wedding weekend"

Lolajacky, Swansea, United Kingdom 16/06/2017

Arrived about 1pm, room not ready, not a problem. Reception staff a bit harassed as 2 weddings that weekend. Asked for a bite to eat in the bar & told they kitchen might be closed due to 2 weddings! However, we had bacon & brie sandwiches-delish!!! Later we were told our room numbers-no offer to show us the way or carry luggage, we were on the 3rd floor & it's a LONG way. The twin room was clean & tide & basic, please don't try to bend down to pick anything up in the shower. The grounds are superb as is the building itself. The outside areas were quite lovely however the designated "smoking area" had no ashtrays. This could be a really fabulous place however no effort seems to be made to set it apart. Breakfast was quite adequate buffet style. Plenty of staff milling around...but that's all they did, no attempts made to clear used crockery. Public areas seemed to have been missed by the cleaners, the stairs etc were quite grubby. I would stay again but not in the same room.

"Ok of you get a cheap deal"

meme12122017, Nottingham, United Kingdom 15/06/2017

Not the best. Staff are lovely and vwry helpful but seem ran off their feet as there dont seem to be many of them. Food ok.....not the best to be fair and drinks expensive!! Over £3 for a large lemonade from the pump. Rooms themselves are fairly clean but general areas in desperate need of a deep clean. Thick dust on large ornaments and cctv cameras. Wifi only really works in bar area and limited phone signal in hotel. Occasionally works on 1st floor and not at all on 2nd floor. Very easy to get lost in the labrynth.......could do with clearer visible sinage to show way back out especially from 2nd floor rooms. Dogs are allowed so beware if you have allergies. Cant comment on breakfast as decided against it.

"Could do better."

605lenv, Cambridge, United Kingdom 11/06/2017

Old building with some interesting features and history,some nice country park walks.Like many older buildings needs some modernisation.Based on what we ate quality could be improved.Handy location to visit Nottingham and surrounding area.

"Now in to my 27th year of staying here."

Jeane H, London, United Kingdom 09/06/2017

I'm now in to my 27th year of staying at Bestwood Lodge and I can't fault it. The hotel is a beautiful historic building, the rooms are clean and spacious. The breakfast is among the best I have ever had and the staff are very friendly and helpful. I am looking forward to a return trip in a few months' time.

"Victorian Building - historic rooms and pub"

Hartmut G, Großensee, Germany 03/06/2017

Here you live the history of Great Britan. A Pub area in the middle with tasty pub-food, a breakfast only for english lovers without any selection rather than bacon and beans. The rooms are really historic and with a nice flair, water takes a while to heat up. But it is clean and sleeping was OK.

"One night stay"

Nick B, Huddersfield, United Kingdom 29/05/2017

Whilst the hotel does need some much needed tlc the rooms are clean and tidy, the on suite was clean and the breakfast was good. I would not rush back but it was fine for a one night stay. The staff we friendly and helpful but it did seem that the receptionist doubled up as barman after 9 on Saturday which made ordering drinks a bit of a pain! Overall not a bad experience just don't expect 5 star.

"Nice hotel, a little tired in places"

Againstmenandfish, Chard, United Kingdom 24/05/2017

I stayed for one night with work colleagues and it was really nice for the price, some areas did look a little tired but the room was clean and tidy, location is very pleasant although when the sat-nav took us through a housing estate we thought we were in the wrong place! We didn't eat there in the evening but the buffet style breakfast which was included in the price was very enjoyable and just the job after a few beers the night before.

"Stylish Scenic Stay!"

Peter O, Newport, United Kingdom 23/05/2017

Comfortable rooms, friendly staff and idyllic views. This is what I expect from a hotel when I am staying, and this is exactly what I received! I can only say that I will definitely stay here again in future!

"Great location, poor hotel"

Alan D, Seaton Delaval, United Kingdom 22/05/2017

This place is in the middle of a country park and the surroundings are nice, this is where the positives end ! Reception looked tatty which is always a poor sign. When I got to the room which wasn't badly equipped I noticed mouldy nets and someone's beer bottle top for the previous night on the floor which would question the cleaning. The shower you had to run around to get wet it was that poor and all in all I would not return !

"Nice hotel"

Karen J, Stoke-on-Trent, United Kingdom 17/05/2017

The hotel is set in lovely surroundings and a nice building, the rooms are a bit dated but this is reflected in the price paid. Breakfast was good if a little disorganised but this could have been due to the amount of people coming down at the same time


User 10/05/2017

Nice building with great potential, but needs some time and effort spending on it. Staying on business and didn't meet the usual requirements- but then can't see it making a nice weekend break either. Breakfast was dire, minimal spread, no staff, and something floating in the apple juice that look remarkably like someone's spit.... I use best westerns 2 or 3 times a week with work and a they can be of a fairly low standard but wouldn't normally leave reviews... but then I've never seen spit in the juices before!!!

"Best western not so best"

omaga2013, Manchester, United Kingdom 30/04/2017

Visited over the Easter period, on arrival all looked good two staff members on reception and booked in quickly. The room was very large and well equipped. Arriving after a day out I opted for a shower, stepped in turned on, water cold so I informed rest of the family to be told by my daughter their is a note on the sink saying it takes a long time to get the water warm to your room due to the building been a Victorian building, rubbish boiler more like. We ate in the bar on the first night, 3 drinks ordered 1 pint of Boddingtons flat as a pancake, pulls another it's the same signs for the drinks, orders food and when it came it was not hot warm maybe foolishly I didn't complain as it was late and I was starving. We where told to just put the plates on the bar as the where busy. One member of staff on each department receptionist , bar and restaurant. Service was slow due to this. Breakfast served in the restaurant it was adequate. The room we observe was dirty and run down and noisy during the night as we where above the bar. The meal on the second night we had in the restaurant, bad dim lighting in the room blue tack on the wall from xmass decorations, speakers looking like car stereo high up in the room. More staff on tonight. Food came but again it was cold, we complained and this night sent it back, there was only 4 of us in the restaurant and staff apologised and sorted the issue listening to our complaint about the two nights meals. A duty manager came and sat with us and we where offered free sweats by her, the waitress had offered us a free drink before her so we didn't know what we where getting free or paying for. The duty manager said she will pass on our complaint to the owner in the morning in the hand over meeting. The bill in the morning was confusing as they got it wrong in our favour but the amount was more like I would like to pay due to the bad experience, after all I could have gone to a lesser establishment and paid less. Would I go back, no, I have been to two Best Western hotels in the last two years and had shocking treatment for different reasons so I'm afraid it's the last best experience for us

"Staff training needs improving!"

User 21/04/2017

Wouldn't recommend, we were unhappy with the hotel for a number of reasons: 1. When we first arrived we were waiting for staff to book us in for 5-10minutes, and when someone did finally turn up there was no apology for the delay, in fact she seemed rather hostile towards us as if we were a nuisance for giving them business! 2. There was no TV remote in the room even though it is advertised to be on top of the TV set? We could have gone down to the reception to sort it of course but we hadn't been made to feel particularly welcome so we decided to leave it, but wasn't very impressived considering the TV is one of the only amenities provided in the room. 3. (The most frustrating point) We were woken by the housekeeping staff at 9:45am by a knock on the door and call from the member of staff. Not impressed at all with this given that the check-out time is 11am! The most important part of paying for a hotel is that you get a good night's sleep so this was extremely frustrating. Good points: bed was ok, location of hotel is nice, exterior of hotel is attractive. We won't be returning.

"Interesting "

User 21/04/2017

Well, not the best by any any means but a very quirky Victorian building. A bit intimidating on approach and entry but everything seems to deliver. I ate in the bar and had a very reasonable steak and ale pie. Decor in the room left a lot to be desired but cannot complain as bed was ok and bathroom clean with ok shower. Location is actually very pretty next to the Country Park, but did seem to drive through the local housing estate to get there. I guess it would need a huge amount of money to bring it fully back to life. As it is, it offers functional accommodation and dining at a very reasonable price.

"So much potential"

GeordieLass6, Aylesbury 02/04/2017

We stayed for 1 night as my friend was holding a party at the hotel. I'd read the previous reviews so did not have high expectations. This is a beautiful old building in a lovely location with such great potential. Such a shame that it has been allowed to become tired and in serious need of a refurb. That said the staff were pleasant. The room we had had a lovely view and the bed and bathroom were clean, however the soft furnishings were in need of a good clean and not sure when the carpet last saw a vacuum cleaner!

"Atmospheric and friendly."

jeanann1485, Newark-on-Trent, United Kingdom 02/04/2017

Took a group of 24 adults for Sunday Lunch.This is a hotel with lots of history.The site of the hunting lodge where Richard 111rd was staying when he heard that Henry V11 Had landed at Milford Haven.For history buffs the story of the house is well documented. The staff were excellent.Mainly young ladies and all helpful and efficient.The service was a little slow but with only two girls waiting on 24 people this was unavoidable. Noone was in a hurry and the girls did a fantastic this was not a problem. We all had the carvery choice for lunch and it was very good with the exception of the soup which I found flavourless.The main course was a choice of meats and lots of choices of vegetables.The chef made superb Yorkshire puddings.Very large and light and fluffy.There was a good choice of sweets and everyone said how much they had enjoyed their meal. The hotel is in a lovely setting,surrounded by woodland .There are cycle paths and nice walks in the grounds and the hotel is dog friendly. We had a very pleasant lunch and we will certainly return.

"So much potential......."

312Bondie, Manchester, United Kingdom 30/03/2017

We stayed for two nights, one of which was Mothers' Day. Good points:- Lovely country location surrounded by lots of woodland walks. Interesesting historical hotel - NOT one of the bland modern variety! Very dog friendly - there is even a comfortable sitting area where you can take your dog. Our room was one of the larger renovated ones and was very good, with an excellent modern bathroom. The bed was large and comfy. The decor and furniture in the public areas were in keeping with the historic ambience of the building. Bad points:- The staff were amiable and friendly but incompetent and appear badly trained, or not trained at all! Dinner was an experience..... the food was just adequate but we had to ask and ask for certain elements of the meal and we gave up waiting for the dessert menu to arrive so didn't bother with a dessert in the end! There were only six of us dining! (There was a big wedding in another part of the building, but even so, we too were paying guests!) The bill was wrong too and had to be corrected. Breakfast... We were not greeted and the system not explained. It is the usual buffet type, but apparently there is a menu where different food can be cooked? I saw poached eggs emerging from the kitchen on our second day! We managed to track down a member of waiting staff and asked for toast, which duly arrived - and then we had to ask for some butter and preserves as none were on the buffet display. There was no Continental breakfast option. Although we were reasonably early for breakfast the food on display was dry and crispy and had obviously been under the heat lamps for quite some time. I really cannot recomment the food. There is a stair-lift for disabled folks, but no lift, so getting upstairs with luggage can be difficult. To summerise:- The "bean counters" have obviously been at work, and whilst appreciating the need for economy, there is no excuse for poorly trained staff, however amiable they may be. This lovely hotel has so much potential, but it needs some TLC and investment. Please Best Western, don't give up on this hotel, it could be really lovely.

"Lunch on a diet"

Mike P, Nottingham, United Kingdom 27/03/2017

Four of us called in for Monday lunch. We were aware this venue does not provide a restaurant service at lunchtime, but they have an advertised attractive menu of bar food so we thought would make an interesting change from our usual fodder. If you don't already know the place it is in an interesting setting, and a very attractive building (allegedly a former Royal hunting lodge). I said the menu was attractive but I don't know if the food is! It seems that when they have a large wedding party in at the weekend the guests who stay overnight then drift down for breakfast late into the morning. That must make the kitchen very busy right until nearly lunchtime. The kitchen staff also know that they will be on duty again in the evening with folk coming in for dinner, so they go home at lunchtime. I don't blame them for that, they must be tired when short staffed. I blame the management for their ineptitude. A first year catering student could tell them that when you cannot provide an advertised lunch service you should a least put a chalk board outside the hotel entrance saying, "Sorry folk, due to circumstance we cannot provide the advertise bar lunch service today."

"A Lodge full of steps"

Bruno B, Biella, Italy 28/11/2016

I stayed for one night with my daughter on a Saturday and we had dinner at the restaurant. The Lodge has a beautiful view on the park at the back side of the building. The front side and main entrance are less impressive but still agreeable. Our room was at the second floor and accessible through a sometime quite narrow twisting and turning path full of steps and stairs, up and down almost like a maze. The access to ordinary rooms (ours at least) is in stark contrast with the vast lounge. The Lounge and corridors decoration have a lot of dark oak panels. Our room ( nr 32) ( a twin bed room) was of acceptable size, but without fridge and with little space around the beds. The bathroom was instead pretty narrow and uncomfortable, accessible again via a step. The dinner was slightly disappointing: very sober presentation of the dishes. I received a side dish of green beans almost row.... I took a salad of goat cheese and beetroot , followed by see bass and my daughter a roasted chicken. The fish was well cooked I acknowledge. The breakfast was also slightly disappointing compared to a best western in France for instance ( very very pale coffee and no fresh yogurt, cheese or ham. The waitresses were very kind and polite, at the reception and at the restaurant. To summarize I would call this a slightly old fashioned English Lodge that needs to be revived to the old glory with a pinch of enthusiasm and some novelties ( e.g. Fresh flowers , more lights and lighter colors).

"Great Building, Good Food & Excellent Staff"

Gareth N, Stockport, England, United Kingdom 25/11/2016

I have a soft spot for buildings with character, you can keep your vanilla Premier-yawns, I will take something old and crafted, warts, creaky floors and all. Bestwood is a stunning building, a little tired in palces but heaps of history and character. The room was a little small and throwing a bit of paint around would help. The bar area has an open fire, a high ceiling with balconies that lead to the rooms and a nice place to be. The food was brilliant, the steak came with peppercorn sauce, the was so nicely done that it would have been wrong to mask the tatse with the sauce. Breakfast was buffet style on hot plates, not something I am a fan of, preferring fresh cooked. That said, it was hot(ish) and not dried out. Would happily stay again.

"Heating and food problems."

Angie S, Stoke-on-Trent, United Kingdom 23/11/2016

I stayed here Monday of this week. Beautiful setting, marred by poor experience and staff response. It was converted to a hotel in the 70s and I guess there haven't been many changes since then? There was a problem with the heating to the extent we were huddled around the fire, throwing magazines on once the wood was gone. There was also a problem in the kitchen!? all food was taking over an hour to arrive and they talked about being fully booked even though there was a handful of people there. It would have been better to acknowledge the problems and apologise. Shame I was only there one night and it perhaps is not typical of the hotel.

"Our stay in a place used by Royals"

Kevin S, Derby, United Kingdom 21/11/2016

A magnificent building frequented centuries ago by royalty for sometimes dubious reasons ! Great staff who were extremely helpful and a four poster bed to help ease our bodies after a night with Graeme Park .We loved it all ......

"Best Bestwoood!"

JackChrisF, Chichester, United Kingdom 17/11/2016

A great hotel with friendly and helpful staff. Large room with goodven-suite facilities (ours was in a turret!!!). Very cmfortable lounge and dining room. Excellent food whether trying the bar snacks , dinner or breakfast.

"Rude receptionist"

User 07/11/2016

The setting around the hotel is very nice, a lot of nice views and the hotel itself is nice, although me and my boyfriend stayed with another couple and the receptionist was very rude to us both, we felt because we were a lot younger than the other guest she was very patronising and so rude when she spoke to us, I wouldn't advise people aged in there young 20s to stay here as the staff and older guest stare at you like your not supposed to be there.

"Wedding Venue"

Retromen, Nottingham, United Kingdom 06/11/2016

I was already familiar with the venue as I live nearby- it's set in beautiful parkland, an historic home with a perfect chapel. I can't say it was perfect as a hotel but to be that then millions would have to be spent on it and it would cost a fortune to stay the night or host a wedding, but the friendly staff do their best so you can forgive a few faults. Would highly recommend it for a wedding- the chapel is lovely, and we had an excellent wedding meal- the beef was perfect- not overdone, and the starter very tasty. The adjoining bar area was fairly cold but that's the only real negative (I did ask for more heating). Evening buffet was well appreciated- am unsure if my daughter had applied a maximum per-person charge but personally I found some of it unappealing. Ok, I'm nitpicking. The rooms are what one would expect in an old building but the beds are on a par with any good hotel and I had a great night's sleep. Spotless modern bathrooms too! I can see that spending on a building like this has to be limited but there are many simple improvements that could be done- the blue/yellow (& green..) soft furnishings are very dated but could be replaced in the bedrooms with more neutral dress curtains and blackout blinds, and new paintjobs would improve tremendously. Certainly if you're considering a wedding here then don't let the odd poor review deter you; this is well worth it overall.

"Nice place, but..."

ReverendMark, Puerto Del Carmen, Spain 23/10/2016

Stayed here for a dinner/dance with friends. Staff were friendly and helpful, room and communal areas were clean and functional. The grounds are lovely for a walk, the main bar was small but nicely appointed and the building was interesting and attractive. Service was generally good, although the bar in the ballroom was very understocked and understaffed early in the evening, and one of the more popular wines had run out before we even started ordering for dinner. That seemed to be a theme - no ginger ale for mixers, plates ran out at breakfast, coffee ran out, hot water for tea ran out, pastries/croissants ran out... The staff were continually reacting to a need to resupply, rather than proactively taking care of it... But the main thing people in our group commented on, and a pet hate of mine, was that food was served on cold plates, vegetables served in cold dishes, plates for breakfast were cold, so all the food was cold by the time we got to eat it, which was a shame, because the food was actually pretty good. I think we may have suffered a little for the fact they had a wedding party in also, and I suspect that they can do a lot better, but sadly we didn't get to see that happen.. For what we paid, I think it was a good venue. Would I return? Maybe if I knew they'd learned about plate warmers and the guy on the main bar learns how to pull a proper pint!

"great hotel"

Robin F, Munkebo, Denmark 20/10/2016

a place where the staff do more than there job to help your stay be the best ever. a place steep with historyand fantastic settings. not first class, but triple first class.You will certainly enjoy and relax.

"Very very poor"

User 18/10/2016

Room was very tired and the toilet had the remnants of the last guests toilet trip. Shower was filthy, and when I asked the staff the last was cleaned, they said it was 2 days ago. The staff suggested the the toilet 'mess' was cleaning fluid - but I explained then it must be 'dirty protest' cleaner they use as the mess was, well I don't wNt to be vulgar !!! Will recommend it is removed from our company preferred list for visiting the area.

"Family meal"

User 15/10/2016

I attended the hotel for a meal with family and there were 10 of us. The staff tries their best to make us feel welcome but I got the impression we were a burden on the evening. The hotel seemed barely occupied and there were items missing of the menu and wine lists. The food was fairly good and the price was very reasonable. The waitress that was serving our party was very polite and did and excellent job.

"Nice location, impressive exterior, disappointing rooms"

DarrenCBristol, Bristol 06/10/2016

This hotel is in a really nice location and has a very impressive exterior. There is plenty of parking. The reception staff was very friendly and check in was efficient and quick. My room was one quite a long way from reception and it was awkward navigating multiple stair cases, narrow corridors and narrow fire doors with a wheeled bag, suit carrier and laptop bag. The room I was in was quite large, a friend who has stayed their regularly told me they have quite small rooms, so perhaps I just got one of the bigger rooms they have. The room was very dated and tired, reasonably comfortable but certainly needed a refurbishment. The bathroom was also very tired but clean. There was no remote for the TV, so it was not possible to change channels or turn it off from the bed. I ate in the bar and the good was ok and again, staff friendly.

"Not a happy experience"

Christine E, Colchester, United Kingdom 05/10/2016

This was a grave disappointment. Hotel looked lovely & was in a nice location, but was severely let down by the standard of housekeeping (eg room not clean, toilet dirty, bins full, biscuits open & half eaten, many items missing) & the attitude of the staff (eg we were told to move our own tables at breakfast).Breakfast also disappointing as many items that were on the menu were missing.

"Friendly staff. Pleasant stay."

kathBarrow, Barrow-in-Furness, United Kingdom 03/10/2016

We booked this hotel last minute. It was dog friendly and surrounded by woodland . I must admit I had some misgivings after reading some of the reviews but I was pleasantly surprised when I arrived. Our room was on the top floor but was more spacious than I expected and wonderfully quiet. All the staff were friendly and the service and the food in the restaurant was excellent. It is an old hotel with some wonderful Victorian Gothic features and yes, some areas are waiting refurbishment but it has an air of a place gradually improving rather than going downhill. Being able to walk out of the hotel with our dog into magnificent woods was a bonus. I would definitely stay here again

"Cold everywhere."

User 02/10/2016

On arrival the outside looked very characterful with a very friendly receptionist. The bar looked warm and inviting. There was 2 weddings going on so was told we had been relocated to the conservatory for dinner. They have a funny idea of a conservatory it was a room comprised of no windows 4 tables of which only 3 had been set up no ambience what so ever. We cancelled our dinner reservation and decided to go into town. When we informed the staff of our dissatisfaction with the dinner room there was a shrug of the shoulder. After our rainy afternoon in town we returned to a cold bar and even frostier staff. There was no manners his whole attitude was as if he didn't want to there. That's when we noticed a bucket in the middle of the bar floor collecting rain from a hole in the glass roof, there was also bits of broken glass, With little children running round the bucket, as they do. We went to our room which was freezing the heating had gone off (I think they forgot to put 50p in the meter) we switched it on when we went out but when we got back it had ceased working. Shower time, took forever to heat up and when I looked down there was pubes in there which I hasten to add were not mine!! Oh be prepared for a trek to your room not very disabled friendly never seen so many steps, I'm shattered just thinking about them. All in all this dismal place needs a complete overhaul with the decor and staff.

"Spend money on it and CLEAN IT!"

SW17Traveller, London 25/09/2016

Stunning setting and architecturally beautiful building, but: 1) it's really run down. Peeling wall paper, dirty paintwork, dated fixtures and fittings. 2) it's dirty: my room look like it hasn't been hoovered. Hallways looked like they could do with a good clean. 3) the staff seem very unmotivated. A couple were bright and chatty, most were grumpy and impossible to get a civil word from 4) my room was very cramped. I could barely move in the shower, it was that small

"Beautiful setting for an old style hotel"

Peter A, Abu Dhabi, United Arab Emirates 24/09/2016

When we arrived we were met with a magnificent view of the old style hotel set in lovely grounds. The reception staff were very helpful but then we had to climb 2 flights of stairs with all our luggage plus a few more stairs to eventually reach our room. Not a good place if you have back problems or elderly. The room looked spacious but on further investigation we found numerous dead hornets caught up in the curtains and all over the floor. The room didn't look like it had been cleaned properly as the bathroom was grimy, the carpet was filthy and I found a used tissue down the side of the bedside table. They need to review the standards of the cleaning staff. Lovely grounds to walk in but the bar area was oldy worldy and the bar itself was sticky from spilt drinks. Would have been great if they had addressed a few basic issues.

"Cancelled booking by hotel"

Terry B, Wakefield, United Kingdom 24/09/2016

Despite having booked through several weeks ago this hotel phoned the day before our stay to cancel our room. No offer to find another hotel room nearby or any assistance at all. We had booked as we were visiting a colleagues wedding but now can't get an affordable room near to the venue. Massively disappointed especially as no offer to help find some where else or pay for taxis. Sorry but apologizing just doesn't cut it on customer service

"Could be so much more"

Hotspur1982, Peterborough, United Kingdom 18/09/2016

On arrival we drove up to the hotel which is down a dark stoney road alot more than the advertised 15 mins from the centre around 30mins. Parked the car in a carpark with young lads nanging out dance tunes. The building looked nice as we entered, a nice lady checked us in but reception area was very dirty, not a great first impression. on the walk to our room in a main hallway there was a ladies thong on the floor (yes thats right) . On entering our room our door rattled ,2 singles pushed together, tiny showeroom, veiw was a roof and skip, no soap, broke wardrobe. It was the funniest one night stay ive ever had not in a good way. so many amusing things cant mention them all

"Peace and quiet "

User 11/09/2016

My visit to bestwood lodge was to get some much needed peace and quiet which is what I got. The place is steeped in history and it's shows. The staff are friendly and helpful. The drinks are expensive and the Guinness is awful. The bar staff couldn't poor it correctly and was totally watery and flat half way down the glass. Our room was lovely with gorgeous views and good clean facilities. I'll definitely be back

"blast from the past"

neil c, Sheffield, United Kingdom 09/09/2016

arrived at the bestwood hotel on monday evening ( if you are using a sat nav - keep going it's at least a mile further on) on first impressions it looked very impressive. check in was smooth and quick then we were directed to our room which was on the first floor (room15) we asked if we could have a ground floor room as i have walking difficulties and was told there were no ground floor rooms and NO lift. we set off in the direction the receptionist gave us and were confronted by stairs - lot's of them. my work mate told me to stay where i was was and he'd come back for my case but i stubbornly carried on - not a good idea lol. there is a chair lift up this part of the building but we couldn't get it to work. once you arrive at the top of the stairs (two and a half flights) you go through a door that overlooks the bar area (we should have had a beer before the attack of the stairs lol ) which is quite impressive. from there we went down two small flights of stairs after going around the bar area. we finally reached our room which was just at the end of the corridor and right a bit. we like to have a beer and a cig or three after a 12 hour shift but the thought of going up and down the stairs didn't appeal to me so my colleague suggested we take our cans of beer outside - brilliant. we sat out-side the bar/ smoking area overlooking wonderful grounds and put the world to rights lol. we both slept well and i tried the shower out next morning ( oh dear) the bathroom is a nice size but the shower cubicle has got to be the smallest i've encounted and the water pressure was poor ( i can spit quicker lol). we didn't bother with breakfast at £11.90 per head as we start work at 7am and there was no sign of life when we left around 6.15. all in all a lovely old fashioned hotel with no modern gadgets - like a lift


Sheila H, Nottingham, England, United Kingdom 09/09/2016

This beautiful hotel, could be getting top reviews with some small changes. I visit every now and again with a dear little friend who is 100 years old. We both love the surroundings and the building, but always struggle to find staff to make us a coffee. We come in the mornings as my friend likes to be back to her care home in plenty time for lunch, but staff seem sparse. We were served by a pleasant young girl this morning, but were shocked at £5.90 for 2 cappuccinos, I asked about the biscuits we normally get served, but we're told that you now have to pay extra. I made a comment saying that we probably wouldn't come again and the young lady came out with a complimentary plate of biscuits, however they were stale! I don't think we will bother again, which is a shame as it could be a fabulous place for lunch and afternoon teas.

"One nights B & B"

User 03/09/2016

My wife and I have just visited the Bestwood Lodge hotel for a family wedding, our first visit back to Nottingham for 20 years the service by the receptionist was faultless she could not have been more helpful, our room was clean and comfortable with views over the surrounding woods , breakfast in the dining room was plentiful with a wide choice of foods for every taste, over all an enlightening experience after reading all the negative reviews we had read before travelling

"Shabby around the edges "

User 24/08/2016

For the amount we had paid whilst staying for a wedding, we expected a great deal more. The rooms were a good size, but most of the drinking glasses at the reception and in the room had finger or lipstick marks. There was also a snail slithering its way up a wall on the second floor (impressive effort for a snail) and cobwebs on the walls. Also there was a half deflated balloon hanging off of a fan in the ceremony room, just looked untidy.

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave us feedback regarding your most recent stay with us. I am disappointed to hear of your findings and have subsequently passed these housekeeping issues to our Head Housekeeper and have asked her to address these with her team. I apologise that you didn't find us at our usually high standard, and welcome you back again to allow us to show you our usual standard.

"Relatively grim"

Mumof4greatkids, Worcestershire, United Kingdom 23/08/2016

Not often I am inclined to leave a negative review so let's start with a positive, the hotel looks lovely from the outside. That's where it ends,, turn round get back in your car and leave as fast as you can unless of course you are drawn to its run down, less than clean interior and beds that had seen better days a long time ago. Food was so nasty that breakfast was not included by choice and being charged twice was not an ideal scenario either

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for your review and for sharing your views from you past stay with us. I am delighted to hear that you liked the view of the hotel from outside and you was pleased upon your arrival. I am, on the other hand, disappointed to hear that you felt the interior didn't live up to your expectations. We are currently working through all our bedrooms, on an extensive updating project, and our new rooms look great! I am sorry to hear that you didn't find yours to be one of our recently refurbished rooms, however hope you will revisit soon to experience one of these. I apologise that you also found breakfast to be poor - this has been passed onto our Head Chef to address for future guests. Thank you again for taking the time to leave your feedback - we look forward to welcoming you again in the future.

"Think Fawlty Towers, and you're close. "

User 20/08/2016

My wife and I have just returned from a one night stay here. As we were attending a wedding, we called the week before to ask for an early check I and I offered to pay extra for this. I was advised to call the day before and this can be confirmed. That, I did, and was told that room 1 was not booked that evening and an early check in was absolutely fine. However, on arrival I explained that we have a room reserved and would like to check in. To which the lady on reception snorted to herself (almost breaking in to laughter) and said "I don't think so, not until 2pm". This went on for a few moments and after offering to show the call logs and even referenced the room I had been reserved she reluctantly allowed us to check in 30 minutes later. The room, if you have seen Harry Potter, you will understand where this is going. Our room (room 1) was under a staircase. You struggled to stand in the shower room for the slope of the ceiling. When people walked up or down the stairs I could probably tell you what size shoe they were wearing! It was loud and woke us up on several occasions The bedsheets were grubby, with what looked like moth holes in them. The towels were damp and hot water took a good 10 minutes to come through. The curtains were grubby, the mugs had been rinsed and left wet and you guessed it, grubby. All in all I appreciate this is an old building. It has character, however everything I have spoken about comes down to individuals. Rude welcoming, dirty sheets, damp towels. If you would like a taste of the real life Fawlty Towers, then go and stay. You will have a great time. If you prefer a little refinement and clean rooms that aren't located under the stairs, then book else where.

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for your review. I am sorry to hear that your most recent stay with us wasn't a pleasant one from the start. We are often praised for the experience the staff provide our guests, therefore I am shocked and disappointed to hear that upon arrival, you found our Receptionist to be 'not so' pleasant. This has been fed back to your Reception Manager and we will speak with all our Reception Team to ensure that a pleasant greeting and helpful attitude is delivered. With regards to an early check in, we would always do our upmost to ensure this is a an option, however on occasions room do get booked - with check in then being 2:00pm. I fully appreciate that you had called and double-checked on numerous occasions and can only apologise that you were delayed in getting access to your room. I note your comments regarding room 1 and as you mentioned we are an old building with rooms or a variety of shapes and sizes. Room 1 is a standard double room, and although the Shower Room is partly under a staircase, the bedroom is not. I am very disappointed to hear that the bedding and towels were poor - I have contacted our Linen provider regarding this. I am sorry to hear that you felt your stay was disappointing, however I have spoken with all relevant Head of Departments to rectify these areas.

"not so best western"

Andrea C, dungannon, United Kingdom 18/08/2016

staff were wonderful, but general upkeep, tired decor, peeling wallpaper, stale odours, lack of breakfast items compared to advertised, evening meal was also lacking when several items on the menu were unavailable. rubbish in and around the garden areas, broken glass, bottle tops, dirty glasses. the buidling is stunning, same for the location, the owners need to invest some funds and make this place more memorable

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for your feedback. I am very pleased to hear that you found our staff 'wonderful' - we are privileged to have a team of individuals who pride themselves on delivering great service. I have passed on your comments with regards to the menu items, and our Head Chef informs that he will keep a closer I on this. I am delighted to inform you that we are currently going through a general update and renovation, and this is well underway in a variety of areas within the hotel. Therefore we look forward to welcoming you to see the developments.

"Expected Better"

User 15/08/2016

We stayed at the Bestwood Lodge for a single night B&B setting, location and the building are stunning room and bathroom were ok but a bit rough round the edges towels had seen better days breakfast was pretty awful to be honest (give the bacon a miss)

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave your feedback. I am pleased to hear that your enjoyed the hotels setting, location and that you found your room and the building overall to be stunning...we love it too! I have passed your feedback with reference to breakfast to our Head Chef and have also passed on information about the towels for our Head Housekeeper to contact our laundry company. Thank you again for choosing to stay with us.

"Hidden Gem in the heart of the city"

User 14/08/2016

Whenever I'm in Nottingham, which is quite often, I stay at Bestwood Lodge Hotel. It's a tranquil oasis in the heart of a country park with lovely walks yet a stone's throw from bus routes into the city. The staff are friendly, the rooms very well appointed, the food is exxcellient and altogether a great experience. I can thoroughly recommend this hotel to anyone - I love it.

"Restaurant, and the little things, let down an otherwise reasonable hotel"

japitts, Bristol 11/08/2016

One-night stay here, and room itself had no issues although was certainly on the cosy side, bathroom especially. Some minor housekeeping issues aside, this was everything we'd expect. Breakfast was just plain disappointing - several menu items missing and very little cold choice. Even tomato-sauce missing, and according to the waitress who we asked - "we haven't got any left in the hotel". We have raised these points with the hotel and received an amicable response, but to not mention them would be unfair.

"wrong place to go for a function"

Jeff653, Derby, United Kingdom 10/08/2016

The place has history and old world charm, but I thing it is a rip off. The fuction food prices were disgusting.9 salvers of sandwiches and hot nibbles for 50 people is a laugh. Go elsewhere I was embarrassed for the group and the hotel staff

"Full of character "

Stumpy12345, Reading 08/08/2016

We found this place on late rooms and loved it. The building is amazing Victorian building and looks magnificent with quite a spacious car park. To reach the hotel is a bit of a mystery tour and despite going through a 'a dodgy' housing estate don't worry as you eventually reach Bestwood Country Park, go past the Fire HQ and out of nowhere the hotel appears. word of warning the speed bumps just before the Fire HQ are extremely vicious so recommend first gear otherwise you will do your car major damage. The staff were friendly and then you enter the bar area. Our bedroom was on the first floor and to reach the bedrooms you are overlooking the bar. The room was large, clean and comfortable (free wi-fi), good shower, full of character, but just needed a bit of modernising. We ate in the restaurant for dinner and was lovely food, well presented and delicious. Breakfast was nice with choice of 5/6 cereals and cooked items if you wished. Good for a base or business!

"Amazing building/location"

User 02/08/2016

The hotel was a hunting lodge so is an amazing building to look at tucked away in a country park. My room was huge, clean, with an excellent shower. Even though it had been 28 degrees that day the room had kept cool so I had a good night's sleep. The only slightly annoying thing was that the headboard hit the wall if you turned over in bed too fast. I didn't have breakfast at the hotel in the morning as I thought it was a bit expensive and got some snacks from Lidl which was about 1 mile away.

"Interesting place to stay "

User 31/07/2016

I stayed for one night for work and think some of the reviews here are a bit unfair. It's a very historical and interesting building. The room was very big and the bar was impressive and cosy. Staff friendly. Can see some people's point re it being tired in places but for the money I'm not sure what they expect. Only downsides is bed was a bit soft and the bacon at breakfast was stuck together. A bit of explanation of the breakfast routine by the host would have been good.

"Full of Character"

betsyhassett, Wales 31/07/2016

We booked a room with a 4 poster bed, the bed was nice, but the rest of the furniture in the room was very standard and cheap looking, which spoiled the effect a bit. The room it self was charming and full of character with a small sitting room and a balcony which overlooked the gardens. The hotel itself was a fascinating building with lots of period features and historical references. We had dinner in the restaurant, which we enjoyed,but there was quite a limited choice. Restaurant staff we friendly and helpful,but seemed a bit inexperienced. The reception staff, on arriving and checking out, were not particularly friendly or helpful, but they did their job. I would definitely return to this hotel.

"Interesting Building, Friendly Staff"

NickyU, Broadstone, Dorset, England 26/07/2016

Stayed here for one night with family, and had two rooms. The reception staff were very helpful, although seemed to be doing several jobs at once. The rooms were quite spacious, and ours was clean, however, my daughters' room had half eaten biscuits in the side tables next to the bed, not sure how long they had been there. Beds were comfy, and our room had nice views of the park. We had a couple of drinks in the bar, which is a really impressive room, wood panelled with a galleried landing running around. Very nice for a drink in the evening - although we did have to search for the bar staff. Breakfast was OK, and the restaurant was a really lovely room. Would probably stay again

"A bit spooky"

User 25/07/2016

Loved it. A night in a hotel that looks a lot like the set of the shinning inside. Foods good check in through a window a little strange, but a nice experience. My partner swore she saw a ghost, but she's mad.

"Drinks and food"

katcapers, Nottingham, United Kingdom 25/07/2016

Haven't stopped here in the hotel. But have been several times for food and drink. For functions and social evenings. Beautiful place. Amazing food. Drinks are a little steep. But you can't put a price on the historic atmosphere. Great friendly staff who are always happy to help or answer any questions.

"Beautiful building set in a country park ."

Christine M, Southport, United Kingdom 25/07/2016

I was delighted to spend a night here in this stunning ancient building that dates back to 1364. It was originally a hunting lodge used by many early kings of England while hunting in Sherwood Forest . It is now a friendly ,comfortable and interesting hotel. The staff were friendly and very helpful , the rooms clean and comfortable and the breakfast delicious. The hotel is set in a picturesque country park . Sadly there is no lift up to the rooms , but then they didn't have lifts in the 1300's !!! The management have done their best by having a stair lift chair fitted up to the first floor, but be aware if your room is on the second floor you will have to climb a steep narrow set of stairs.

"Great Atmosphere in Lovely Surroundings."

Mike B, Newark-on-Trent, United Kingdom 13/07/2016

We got married in this place 7 years ago but, I dont hold it against the place!! We have been back several times since, the last time being last Saturday (9/7/16) for an overnight stay and evening meal. As usual the service and food were great. Breakfast is totally self service but, everything is well presented and avaliable in abundance. The evening meal in the restaurant was great and not over expensive for this type of setting. The general decor of this place IS dated but, I feel that is part of its charm. This building is OLD so, if you want "new paint" and a "fresh lovely appeal" dont book this place!! The rooms are clean and most are really spacious but, some are on the small side. We love this place cos its NOT modern is in a great setting and it has real charm.

"Perfect wedding! ??????"

User 12/07/2016

We got married here! Had the service in the chapel and the reception iin the ball room! Was simply a stunning g day! The venue is somewhere we hold dear as first met there as teenagers! Happy days xx ????

"Wedding Guest"

User 11/07/2016

Recently came to Bestwood Lodge as a wedding guest and was so disappointed, the building itself is beautiful but needs some serious maintenance. The chapel was in serious need of updating the decor was awful. To begin with the bride was late to her own ceremony as her room wasnt ready when it was supposed to be which held her up getting ready. The young guy on the bar was so rude he told me I couldnt use the lounge bar as the garden bar was available for the wedding. I advised that I had stood down there for 10 minutes waiting for someone to come and serve me so had no choice but to go to that bar. He then went on to tell me that 6 staff had rang in sick and they were under staffed. This is not my problem I was there to enjoy a wedding the lack of staff was not my problem. Again the garden room is in serious need of decorating literally a lick of paint would do the world of good. The food was awful. I had the goat cheese tart for starter this was so dry I couldn't eat it, for main I had the chicken this was ok but we waited a good 20 minutes for the veg and potatoes to be served by this time the chicken was cold. For dessert I had the apple pie which came out again another 20 minutes after everyone else and looked as though it had been sat there for a week the custard was almost set. We then had another run it with another member of staff this time an older woman. A guest on the table where we were seated was waiting for a cup of tea which was promised to him a good time before. The woman walked passed and I said excuse me to which she replied WHAT!!! I couldn't believe it. Then onto the evening do this was ok the buffett food was really lovely and eventual a decent staff member arrived. We assumed he was agency as he had all the correct etiquette, was polite and quickly took away any empty plates and glasses. Overall I came away feeling disappointed as on first approach the venue looked perfect however the lack of staff, the one's who were actual there were rude, disgusting food and its dire need for a good revamp I would definitely would not recommend this as a wedding venue. If I was the bride of this wedding I would of been heart broken such a disappointment.

"Wedding Reception"

CarrinandDavid, Nottingham, United Kingdom 11/07/2016

Everything was perfect, staff were very friendly and food was to die for! Facilities were brilliant, room was clean and had everything we needed. Stayed for breakfast in the morning and again it was wonderful! We cannot thank the staff enough for providing a fantastic service from booking right through to our big day!! Highly recommended!

"Birthday party"

Mary G, Nottinghamshire, United Kingdom 09/07/2016

Attended my sisters 50th birthday party at this lovely old hunting lodge set in acres of lush gardens and parkland. Lots of original features in the downstairs rooms giving a sense of the history of the lodge. The [party room was big enough for the 60 or so guests and some spilled out into a comfortable bar area where it was quite enough to talk. Buffet of sandwiches and hot snacks were really tasty and did not disappoint. Plenty of staff around only too willing to help. Good evening has by all.

"Lovely hide away"

wendyswt, Wolverhampton, United Kingdom 23/06/2016

We stayed for one night in June as a stop over before a wedding the next day. Lovely character building set back in lush green gardens and friendly accommodating staff. We had a twin room and the staff were great. We ordered a take away and the staff provided us with cutlery and plates. We couldn't ask for more. The room was clean bearing in mind this is a listed building. It was hot at night but we took a chance and opened the window. We were pleasantly surprised to find the insects had not invaded. We would definitely come again and bring the whole family.

"Unless you must...."

UKPole, UK 19/06/2016

Attended wedding at this hotel recently and it was massive disappointment. Reception was organised so badly that reminded me book-case stories of “how bad management can ruin your best day”. Not sure if any kind of management exists in this place as it was seriously understaffed and appeared disorganised. Staff in need of serious custoremer service skills! Guests had to wait for up to 30 min to be served drinks and food buffet was … well,edible (possibly selection of frozen food from local corner shop). Not to be recommended at any cost!

"you could 'feel' the history"

teenie2, Poole, United Kingdom 17/06/2016

the minuses were that you could not brush your teeth or wash your face at the sink because of the glass shelf over the sink basin that prevented you from doing this..You had to run the bath hot water tap for up to 5 mins to get hot water at times.The two chairs in the room were uncomfortable but we just went and sat down in the bar area instead! The pluses were that it wasn't a bland modern room.The hotel was full of history and character.The room(Queen Mary) was a large room.It was a quiet room(however there was no wedding/function on during our stay) Easy to park outside hotel.(no hassle).However do not expect a perfect looking room but it was clean(bed linen,bathroom and carpet were spotless)

"Nice place to stay and great to eat"

markm0nk, Derby, United Kingdom 15/06/2016

Really enjoyed our stay here, had the King Edward suite with a four poster bed as a goodwill upgrade as we had to wait 15 minutes to check in, which wasn't a problem as we sojourned to the wood panelled bar. We opted to dine there too and the menu was excellent. Nice atmosphere too. A great retreat to escape to, not really handy for the centre of Nottingham and borders some of the less nicer suburbs of the city.

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave your feedback. We are delighted to hear that you enjoyed your stay with us, and took advantage of the upgrade provide by our team. We welcome you back to the hotel whenever you revisit Nottingham.

"Absolutely dreadful"

User 12/06/2016

Restaurant unavailable for evening meal, breakfast served late with whole section of the menu missing, bar snack menu poor. Kept awake by a wedding party. No hot water in the shower. No chair at the desk in the room - only thing to sit on was the bed. Just plain awful from start to finish. Don't know how they can justify such a high price when so many facilities are unavailable or missing.

"Don't get married hwre"

User 08/06/2016

Having to write this review a second time as my first review was removed as I'd apparently not eaten or slept overnight here, I did both so unsure why it's was removed? I'll just paste the previous review now that's been cleared up as our complaint is still outstanding. f I could have give this hotel zero stars I would have. The hotel has the makings of a great wedding venue however the manager is amongst the most incompetent men I've ever met. From not having enough bar staff to serve guest to a shoddy table service where my brother, cousin and best man had to serve wine at the sit down meal as our guests were buying bottles of wine even though we'd paid for wine to be served during the service the management was dire. There is a host of other issues we had around the management of the day but what is more infuriating is the managers refusal call me to handle our complaint and the fact that his response to our small claim is quite frankly full of lies. It's such a work of make belief that the manager should consider a career in Fiction writing. I'd hoped that our compliant would have been resolved by now and I'd not have the need to write this review but after dealing with the manager for 4 months and after he's accused me of lying, I see no option. Simon, if you'd have called me like I'd asked in February, we'd probably had this resolved by now but you chose not to. Good luck if you've got a wedding booked here with around 100 guests as you're going to need it.

"You Can't Beat Character"

MartyH2O, Calgary, Canada 06/06/2016

My brother, Mike, and I booked this on line just from the photos on the Best Western website. We like quirky and character and this hotel has it in droves. It is a little out of the way, our satnav led us in a merry chase finding it, but it was worth it. We had a room with twin beds, very large and clean if a bit dated as one would expect in a building that was once a royal hunting lodge dating from the time of Charles II. The beds were rather small, but comfortable. The ensuite was clean and modern although the plumbing was a bit eccentric (Hint: Run the hot water in the bathtub before turning on the shower, it takes a while to warm up.) There is no lift in this hotel and the stairs can be a bit narrow and steep. Pack an overnight bag since hauling luggage up them can be an adventure. The Foyer Bar is very comfortable and the food is excellent and moderately priced. But it is the building and the grounds that make this place wonderful. If you like character, this is the place for you.

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
I am delighted to hear that you enjoyed your recent stay with us and would like to thank you for sharing your experience on here. We get lots of feedback about our stunning building and how tranquil the setting is with us being situated in a Country Park. As mentioned in your review, with us being an older building, dating back many years, we are a little 'quirky' and things such as having a lift are unavailable. We happily provide assistance to guests that require help and have a stair-lift to the first floor, to make things easier. We love that you enjoyed your stay and that you would recommend us.

"Lack of staff and food"

Flyingmullion, Northamptonshire, United Kingdom 03/06/2016

This is a lovely old Victorian lodge building. We were staying the Sunday night and I phoned first to check on evening meal availability and was told there was a wedding on and there would be bar snacks but with a couple of choices available from the restaurant menu. However, at about 6.45pm there were eight of us in the bar with a couple of people from the wedding, all wanting drinks, but no barman in sight. It took ages to get drinks, we then found out that six staff had phoned in to say they were not coming in, so four staff were running the reception, the wedding catering and the bar! There was no receptionist, I ended up answering the phone to a prospective future bride! And another guest was voted by six of us to act as barman. Then barman turned up. He wasn't happy, WE weren't happy! We enquired of him regarding food, he said 'have you booked?' No, of course not as the restaurant was closed that night. In the end he and the overworked chef produced some excellent food for us. However, a couple who turned up later having driven from Cornwall got absolutely nothing to eat except crisps! I have to say, the barman and chef did a stirling job, but 'The Management" we're nowhere to be seen and in my opinion are letting their staff and their hotel guests down. Also, following morning, went to breakfast at 8am and the hot buffet food had not been put out. We asked for a cafetière of coffee, it was luke warm, waitress said it should be hot as it came from the hot water machine! Looking back, it was a bit of an adventure, but I will not be repeating it...

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave your feedback. I am very disappointed to hear your findings and have spoken at great length with the Duty Manager and staff who were on that day/evening. I am, however, happy to hear that when you received food it was excellent, and have therefore passed this onto the kitchen team. It is always disappointing to hear feedback that is negative, however we always take feedback on board and do our utmost to improve our experience for each of our guests.

"Very tired"

Christopher Y, Heswall, United Kingdom 02/06/2016

This is a Victorian hotel. Staff are very good, but they are working in a hotel that is very tired. Sure, you can retain the character of an old building, and communal areas do this, but the rooms need some TLC. You would not expect modern as it is a Victorian building, but the room was dark, cold, cheap tatty furniture, poorly proportioned bathroom, cracked rattling sash windows. Just not very welcoming. Has room service and the food was nice, but not a luxury hotel.

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for your feedback. I am sorry to hear that recent stay wasn't a great one. As you mention, we are an old Victorian building, therefore have to carefully renovate and update, whilst maintaining the character of the building and its surroundings. With this in mind, I am delighted to inform you that we are currently going through a renovation and update of our bedrooms, with the current rooms looking great! We are continuing the renovations throughout and hope you will revisit to see the developments.

"Understaffed, poor service"

Jonlin2016, Lincoln, United Kingdom 31/05/2016

We were there as part of a wedding party. All our food requirements were on a pre-order basis. We sat on a table of eight, five guest received their main course but three of us sat there without are main course. After around ten minutes wait we enquired about the whereabouts of our main course, five minutes later it came out. Stone cold. We ask to speak to someone but all we got was a sorry and a plate of cold food. At no time was an effort made to rectify our plates of stone cold food.

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for your recent comments. I am very disappointed to hear that you found you recent visit to a wedding here at the hotel disappointing. I am looking into the reasons why these occurred and will ensure that they are rectified, and improved, for future guests. I apologise that you felt disappointed and as a hotel would love for you to revisit so we can rectify this.

"Short but enjoyable stay"

PatriciaEnfield, Enfield 27/05/2016

Quite an impressive entrance to the hotel. It is an old building but welcoming. Our room was on the first floor where you walk along a balcony type corridor which overlooked the bar area. Staff were friendly and knowledgeable, food was very good and the rooms were warm and comfortable. Lots of nice touches in the room too, bottle of water, tea and coffee making facilities with biscuits and normal little extras in the bathroom. It has lovely grounds where you can have a nice walk, good sized bar area and large car park. Would happily stay here again.

"Neutral review, not blown away, but not put off."

BCAandJMA, Wymondham, United Kingdom 23/05/2016

We stayed here as a a couple on last Friday and Saturday night in the Alexander Room. We were attending a wedding on the Saturday afternoon. First things first, access is through a housing estate, so don't think you've got lost, but singage is not the greatest. The Speed humps are huge, my car scrapped the exhaust on every one, so be aware that are lowered or sports cars need to be very careful (this is not the hotels fault though) Now to the hotel, it's 150 years old, wooden panelling, creaky floor boards, qwerky layouts, tends to be darker in decor than modern hotels, but full of character. It would be very easy to find many many faults. If you're looking for Neutral colours, LED lights, clean crisp lines, lifts etc then this is not the place for you. We arrived in the dark so very little of the location and building when we arrived, but on the Saturday morning when we looked out the window, it was lovely to see a large lawn and a wall of trees wrapping around the hotel. Breakfast was good, few minor points, baked beans were not Heinz (I did ask, so did not have them), Brown sauce was not HP, Tomato Sauce was not Heinz (or Stokes), these are the sort of things that even road side food vendors know makes a difference. On the plus side, the poached Eggs were lovely, Tea was served in proper pots and was unlimited. I then helped my friend set up for his wedding reception, which the hotel staff were also there doing their bits and bobs. The room looked lovely, with the bay windows and panelled ceiling. Here's a gripe, the filter under the plug hole to the shower was blocked, very nearly causing the shower tray to overflow, I cleaned this out myself, I did mention to the manager later that day and he did confirm it should have been checked, so I doubt that will happen again. Our room had a great view, lovely refurbished showeroom/toilet. With a Mustard coloured carpet, the bed was nice and big with white linen on. What let it down was the rather tatty furniture, functional, matching in style but to be fair, the sort of thing you'd expect to see in a 1980's student rental. Now to the wedding, there was 2 weddings in the hotel chapel on the same day, the first one was running late forcing my friends to delay thier own wedding, telling the bride to go around the block again is not something she needed the stress of on her big day, OK it could have all gone smoothly like clockwork, but there should have been a larger window of time between the 2 weddings. There was also a shortage of chairs in the chapel (but was quickly resolved) The reception itself went well, although the service of food seemed delayed, (possibly knock on from the other wedding party running late?), the beef was so tender and tasty, but the vegetables were less inspiring. Dessert (Lemon Tart thingy) top notch. Bar prices seemed very fair £3.95 for a pint of Lager, but the price of a half seemed a touch too much at £2.10 (=£4.20 a pint) only pennies I know. Breakfast on Sunday was a relaxed affair, with no pressure to leave, even though we chatted with friends until nearly 11am , (booking out time). Worth mentioning there is Free Wifi, but it's not super quick. The hotel seemed to be getting hoovered a lot before the event, but there were still areas of housekeeping that could be improved, dust on panelling, picture frames etc, but does this add to the qwerkiness maybe? Overall, we would go back, but we would not go back just because of the hotel, it would be to see our friends who live up that way. The group could spend a millions pounds on the venue, replacing the rotten window frames and single glazing, slapping white paint over the panelling etc, but that's what gives it the character. Best Western seen to have many older style hotels, I'm sure we'll stay in a few more over the years. So there you go. Bit of a mixed review.

"Anniversary Break"

Helen B, Nottingham, United Kingdom 16/05/2016

We stayed here to celebrate our tenth wedding anniversary as we celebrated our wedding reception here. It was lovely to be back, We had a fantastic room with views over the hotel grounds. We had a lovely meal in the restaurant. The staff were all lovely, We will definitely have lovely memories of a special time for us

"Great Sunday Lunch"

David H, Greater Melbourne, Australia 15/05/2016

We regularly visit Bestwood Lodge for our Sunday Lunch, with the lodge being set in Bestwood country park is of the beaton track so unless you know the area you would not know its there. The hotel has loads of caracter and history, and we always receive a warm welcome. The food is always very good and the staff are very pleasant, although it's a cavary you are served with your starter and desert and the tables always look very nice because of the use of fresh linen and napkins. We have always found that it is Google value for money.

"Pleisurely weekend"

Phil M, Boston, United Kingdom 02/05/2016

Stayed in the King James suite which was perfectly situated for a quiet room on the second floor at the end of one if the wings. Maybe a little tired but character of the property and location outdone the odd bit of shabby. Main bedroom is well sized with ample wardrobe and a four poster with two smaller rooms off it being a small study with fresh and chair and a lounge area (tea and coffee making in this room). The bathroom is large but quite basic and of the main room also. Breakfast was buffet style and had a good selection. Nice to see the meat had some colour (and meat in it) rather than some of the anemic and bland offerings that are too often found. No hot water left on a Saturday night before going out was not appreciated and a very surly greeting at booking in would be my only negatives. The setting and grounds are beautiful and worth taking a few minutes to walk and appreciate.

"Lovely stay, relaxing but needs a bit more attention to detail"

ames_1239, Chesterfield, United Kingdom 02/05/2016

My Husband and I stayed here for our friends wedding and it was a lovely hotel and situated in a fantastic place. Staff were very helpful, polite and friendly and the gardens were well kept. Our room was spacious but the bathroom was a bit of a squeeze, however had everything we needed but was a little snug. Our bed was the most amazing bed we've ever slept in and the linen was fresh, clean and cosy. We decided on 4 stars rather than 5 as we came across a few 'minor' issues but not really complaints but we thought you'd appreciate the feedback; our room was very clean however just to the side of the wardrobe there was a ledge and it was extremely dusty (photo uploaded) we also left a little note saying that they may want to dust there! ;-) we weren't sure if you are aware that if your key card is put near a contactless bank card or mobile phone then it stops working, we didn't until it happened and caused a bit of an issue (got it sorted, but just a bit of a FAFF and could have been prevented) perhaps a brief explanation of this to guests upon arrival. Overall everything else fab, would return. We really enjoyed our breakfast too.

"Family vidit"

VictoriaCLee, Dubrovnik, Croatia 01/05/2016

Beautiful grounds but not a great night sleep. The walls were paper thin and we could here the guests next door. The shower was not hot not great. Breakfast was served late although it is quoted to be 8 am. As it was a buffet it came out in drips and drabs without jam or marmite? Very odd. I didn't feel comfortable at the hotel.

"Great! Thoroughly enjoyed"

SecretEye, Sheffield, United Kingdom 29/04/2016

We visited here as part of a short break in Nottingham. Really enjoyed our stay and as our first time at the hotel we weren't disappointed. Service was good and well attended. Food was very good, but we couldn't understand why there were little diners! Good food, good service, good location. We will certainly visit again. Our room was pleasant, just a shame there's no lift, but the young man who carried our luggage up was very pleasant and informative. Highly recommended!

"Wedding reception venue"

Kim S, Nottingham, United Kingdom 29/04/2016

We had our wedding reception here in the ballroom on 16th april 2016 the venue was perfect,the food was good and the staff very helpful.thanks to stephen and the rest of the staff. Guests came from far and wide and were able to book rooms too.our room was king James suite

"Lovely setting"

User 28/04/2016

This is an old country house hotel that would have been magnificent in it's day. However, it is now quite tired and in need of some TLC, but the upkeep must cost a fortune. We stayed one night whilst visiting family and friends and it worked very well for us as we all met up in the lounge/bar and had a good catchup with lots of people. But, if we'd gone on a short break there, we would have been disappointed with the room. It was a lovely size for our family with 4 proper beds and had a lovely big bathroom, but was in poor decorative order. The service was very slow and almost non-existent at the bar and at breakfast, but the young servers were trying their best, there just wasn't enough of them! We waited over an hour for our bar meal at night and then they said that we couldn't have what we had ordered as they had run out, so had to choose something else. By the time it had come, my appetite had gone! And, I never got the glass I asked for at breakfast!

"Work Trip"

Durks65, Herefordshire, United Kingdom 27/04/2016

The hotel is in a very nice setting for sure, little bit dated on the outside and a bit tired too, the hotel inside is a little tired in areas too but overall a nice hotel. The bar area is quite nice and has interesting features, shower room in room I was allocated (16) was very small and others in our group said same on there's. The hotel is a fair bit out of the way so transport to anywhere would be needed.

"Faulty towers"

Karen C, Newcastle, England, United Kingdom 24/04/2016

Attended a family wedding and this place was SO bad it was actually comical. The funniest part is how much they charge for this awful experience. Our room had to have the seat changed as the spindles were broke (My disabled, elderly mother could have seriously been injured). I went to sit on my bed but got a shock as it felt more like being on a shuggy boat. I literally had to use pillars to wedge the bed in one place. There's cob webs everywhere, flaking plaster and a stair lift that would be useless should there be a fire. Breakfast... Food had been left standing for hours, freezing cold, no cups, cold coffee, sour fruit and warm milk. I felt like we were in a scene from faulty towers, the swipe key would not work to my room and apparently it's because mobil phones interfere with them ( I don't use Mobil phone??) Up and down the stairs I went. Not quite the relaxing weekend I had in mind. On the bright side I left and am now in the comfort of my own home with a lovely hot cup of coffee.

GeneralManager17, General Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for leaving your comments. It is disappointing to hear that your stay with us wasn't a pleasant one, as so many guests stay with us and comment on they're great experiences. We apologise for you needing the chair in your mothers room replacing, however I am happy to hear that our team were prompt in replacing this for you. We have looked at the bed in your room and are unable to find the problem with this, however we have asked the Housekeeping Team to monitor this, and will address immediately. Our Breakfast is a self-service buffet style breakfast, which is served from a Hot Counter, therefore can only apologise if you found the food to be cold. Again, your feedback is vitally important, therefore I have asked our Maintenance Team to look into this for us, as we would want to improve this for future guests, and can only apologise that you found this the case during your stay. As some of the comments weren't mentioned during your stay, we'd like to apologise that your experience wasn't a pleasurable one. We have taken all your feedback onboard and will address the issues raised in the interest of future guests.

"Overnight s"

User 24/04/2016

I have visited this hotel on a regular basis when I used to work in Nottingham. The staff were always very friendly and whilst there is a lack of food menu options I.e. bar menu or restaurant the food is excellent. On the odd occasion I had a problem with a room, it was always dealt with quickly and in one instance I was upgraded to the bridal suite!! The grounds are stunning on a summers evening and it really a beautiful place to stay??

GeneralManager17, General Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your previous stay(s) at our hotel. We thank you for your comments and are pleased to hear that your experience has been a positive one. We are also happy to hear that, on the odd occasion, when an issue has arisen, our team have been proactive in correcting this for you. We look forward to seeing you soon


Susan C, Nottingham, United Kingdom 23/04/2016

Attending a family wedding , paid extra to upgrade room , paint falling of wall , phone not working etc. This hotel is in need of some serious refurbishment .Breakfast was absolutely awful , food & coffee stone cold , fruit was sour , cheap yogurts . If you want some advise don't waste your money staying here .Couple of months ago , stayed at premier inn , far superior .

GeneralManager17, General Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for your comments. We are disappointed to hear that your recent stay wasn't great, and will take your feedback onboard to improve the experience of future guests. We have fed back your feedback regarding breakfast to our Head Chef and Kitchen Team, who will use this to improve their standards and service going forward. Thank you again for you comments.

"Tired and poor service"

LancashireCraghopper, Lancashire 22/04/2016

When visiting family we stayed at Bestwood Lodge. I have given this review as the hotel could be made so nice. The hotel is an old hunting lodge and has great character. It's set in lovely grounds surrounded by a large woodland with lots of paths to walk along. Our room was a family room which allowed pets. It was roomy enough and fairly comfortable but very tired in decor. It was reasonably clean and had good facilities. The hotel in general was tired and needs money spending on it. It wasn't particularly clean. The food was poor quality and the service was poor. The bar was never attended so if we wanted a drink or order food, we had to search for someone to serve us. The staff were not smiley and a bit standoffish. The lady on reception was pleasant though. We did enjoy our stay due to it being pet friendly and in a nice location but couldn't recommend it for cleanliness or quality of food.

GeneralManager17, General Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to review your recent stay. I am delighted to hear that you and your party enjoyed staying with us and that you took full advantage of our pet friendly hotel. I am disappointed, however, to hear that you found our service poor, as this in an area where we usually excel. I have, therefore, spoken with all staff on the importance of smiling, and being visable for you in the bar area. We are currently undergoing a refurbishment with bedrooms and public areas being upgraded, in-keeping with the 'hunting lodge' background. Therefore, we hope you will revisit in the future to see how the hotel is developing. We love our location, and are pleased that you did too. Perfect for a walk in the acres of parkland and for a relaxing stay. We thank you again for taking the time to leave your comments and I have fed these back to all relevant departments to improve.

"Not Good"

User 21/04/2016

Arrived at Bestwood Lodge and was so impressed with the appearance both inside and out, beautiful place, had gone for a meal with a friend. Was a little surprised how few people was there, the service was excellent, however the food was pretty bad, cold, tasteless and the presentation did nothing to tempt the taste buds. Would never visit again

GeneralManager17, General Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for leaving your feedback. We are happy to hear that your initial impressions of our stunning building were positive and are delighted that this did not disappoint when you entered our foyer lounge. We are pleased that the service your received was excellent, however disappointed to hear that you felt the food quality was poor. I have passed this feedback to the Head Chef, who will work with the kitchen team to look at how we can improve. We are saddened to hear that despite the location, building, interior and service, you wouldn't visit again. We would love for you to reconsider and join again in the future to see how our menu develops.

"Quality of food served at a wedding"

Fiona2202, Nottingham, United Kingdom 19/04/2016

The starter was a green thin liquid which I guess was supposed to be soup. It had no taste and so it was anyone's guess as to what type of soup it was meant to be. The main course was chicken with roast vegetables and stuffing balls served plated up and with gravy on plus a large yorkshire pudding covering the top. When I asked for the vegetarian option I was kept waiting for around 10 minutes whilst the waitress went to check with the chef. Eventually I was told there is no vegetarian option. I settled for vegetables only, which were served dry as "they had no vegetarian gravy" By the time I was given my main course, everyone else on my table had finished their's. The sweet, a cheesecake, was fine but I had already decided that I would not be dining in the hotel's restaurant any time soon.

"Oh dear!!"

User 18/04/2016

Grey dated bathroom suite in Superior room! Noise from wedding disco horrendous, should have just joined the party! The highlight of the stay was seeing the bride. Would not stay there again at half the price. Beautiful country park, excellent for walking.

GeneralManager17, General Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave your feedback. All comments from our guests are welcomed and help us improve for future guests. We can only apologise for you being situated near to the wedding, with you hearing noise from the disco, on your recent stay. We endeavour to place guests away from the noise as much as possible, however apologise that on this occasion this didn't happen. With reference to the bathroom, we are currently undergoing a renovation of bedrooms and bathrooms, with the room you stayed in being one of those due to be renovated. Therefore, I apologise that on this occasion you were unhappy with your stay. All your feedback has been passed onto the Management Team, and we have spoken with the relevant reservations staff to reiterate the importance of placing guests in rooms away from any disco noise, as this is our policy. Thank you again for your feedback and I am delighted that you enjoyed a walk in the country park.

"Good and bad"

Shirley R, Matlock, United Kingdom 17/04/2016

Beautiful setting and a lovely time of the year to visit. However.... our room, and oddly more so the bathroom smelt of boiled cabbage. Still, it was just for one night and everything looked clean and the beds felt comfortable. All was good till we spotted the mould on the (dry) brown bread sandwiches at the buffet and the silverfish in the bathroom when we got back. Not good. To finish on a night note, the staff were extremely helpful and friendly but for the reasons above, I wouldn't rush back. It would be so easy to tackle stale bread and cleaner bathrooms!

"Overnight Stay whilst on Business "

User 06/04/2016

I've stayed here before. I'm sure they've renovated or smartened the place. I only realised I stated before when I walked through the door into the bar area !!! WOW !!! It's an impressive building in a great location. If you didn't know it was there, you wouldn't know it was there. But it's extremely handy for motorways and Nottingham Centre or outskirts. The food is excellent and the service professional and prompt. (The guy on reception kept burping as he checked me .... He must have just enjoyed the All good. Highly recommended. Great Wedding venue I'm sure !!!

"More than OK and if you like honest not above itself it is exactly that."

User 30/03/2016

Whilst not a 5 or 4 star hotel (and it doesn't try to be) this hotel has quirky character and superb service. Yes it needs a lot of money spent on it as it is an old hunting lodge which has many character features which have been tastefully updated if not a lot altered since it was built but it is really a fun place. Excellent value for money - frankly cheap given the room we had - and a place with personality which Premier Inn and Holiday Inn cannot offer. I had a slight problem with my room but it was changed without question - superb. Meal was excellent. Wine was really good value. I loved the place as it was honest and genuine. Don't stay here if you want London pretension but do if you can take rough with the smooth. Not sure it will survive as I cannot see the sums adding up in February/March but Xmas and the summer must be magical (perfect for weddings) as the setting is superb. Wonderful lounge and gardens. If you want something a bit different but don't expect the earth stay here. The service and ambiance was outstanding, the food all right and the rooms very clean and tidy. Buy the best room in the place and you will be happy. Don't worry won't bankrupt you. Forget central Nottingham and accept a place which is just different. Will stay again as it was so genuine and just really nice. Well done!

"Wonderful Wedding Weekend"

LizzienEric, Banbury 16/03/2016

Our overall impression of our weekend was that we had a wonderful time. We were staying at the Hotel for the duration of a wedding. And, before I get stuck in, I would just say that we would stay here again as we did enjoy our stay. Our room was No 20 - at the end of the first floor. Our room was clean and the bed was comfy. The Chamber Maid here does a fantastic job. The room is definitely showing signs of needing a thorough re-furb. The décor is dated as is the furniture and the soft furnishings. The bathroom was basic and freezing cold due to there being no heating in this part of the room. The room itself was warm enough. A point of health and safety in this room was the toppling wardrobe. If you were a little over enthusiastic opening the wardrobe doors the robe topples!!! Also in our room we had a hole (quite a sizeable hole) in the radiator cover which had clearly been in this condition for some time. The Hotel was bound to be busy this weekend as they had two weddings to manage but we feel, as did many of our friends, that the venue was somewhat understaffed in all areas, namely reception, bar and breakfast room. The breakfast room on both Saturday and Sunday morning needed cleaning before service began - one word, CARPETS! During breakfast there was a shortage of most things that your visitors required (plates, bread for toasting, butter and spreads, readily available fried eggs) and tables weren't cleared/laid - but this is down to staffing levels. Also we discovered that if you wanted a fried egg that you had to specifically ask for it. It was then cheerfully forthcoming. The staff were very helpful but badly managed. The wedding breakfast was lovely (although late due to over commitment on the part of the Hotel trying to run two weddings at the same time) - the food was tasty and plentiful. This hotel is beautiful and has got potential to be outstanding given some investment in refurbishment and increased staff levels. Fantastic venue, grounds and helpful and friendly staff.

"Wouldn't go out my way to go here"

teresa m, Nottingham, United Kingdom 15/03/2016

Went here for a wedding. Food was basic, service wasn't that good. It's a wedding and they had one bar staff on at a time. There was no heating on through the day in winter. Everywhere was so cold even the toilets. The staff were helpful enough. The drinks at the bar was so expensive, everybody was complaining about the prices, think that was something to do with it being a best western hotel. Disco and the dj at night were the best thing out of it all. I wouldnt go here if I didn't have to but it was ok.

"My favourite wedding venue"

User 10/03/2016

Witnessed many weddings here and in my experience, it's a fab little Wedding venue where the staff strive, each time, to give the bride & groom the best day possible. The chapel is beautiful, the grounds are divine, the service is second to none & the food is lovely.

"mothers day lunch"

pennytibby, nottingham 09/03/2016

I visited here for a mothers day lunch, the three course carvery I thought was good value, the staff were nice and friendly .I had soup starter which was barely warm enough, and again the carvery wasnt the hottest, even my wife's sticky toffee pudding wasnt hot , I cant understant how the most basic thing can be missed. Its a shame because the food was tasty enough. Thankyou

"Attended a Wake"

modace, Thornton Cleveleys, United Kingdom 09/03/2016

This is a beautiful hotel in a magnificent setting. Far enough away from the busy City to be in the countryside yet only a stone's throw away from the heart of business world and highlights of Nottingham. Steeped in history back to King Edward 111 it exudes quality and class. Sadly we were attending the funeral of a dear friend, but the environment and the helpful staff made it that much more bearable.

"Very comfortable for a one night stay. wonderful location"

PM02-08-44, Dereham, United Kingdom 25/02/2016

Allocated Room 11, which was large and airy, but also pleasantly warm enough. Good beds, and everything you need for a comfortable stay. A pity that some details are left without attention - such as the curtains, which need to be re-hung on the track, but all was quite clean. Staff very helpful (once they eventually managed to find our reservation), and bar meal was perfectly acceptable. Breakfast in the morning all very hot and tasty - except the scrambled eggs, which are to be avoided at all costs. Beautiful grounds for walking in, and overall the location set in a big country park is idyllic. Quiet and peaceful setting, Would stay there again if in the area.


User 20/02/2016

Ordered lunch off a decent varied menu. Wanted meat free so ordered veggie burger s. Was told ages later the chef had cooked meat burger and veggie option unavailable. Not a great veggie selection . took ages and we left without eating. Really unimpressed Really nice surroundings. Could do with a make over and heating . Staff pleasant but not particularly interested that we d sat some considerable time and then had no meal after going there for lunch. Disappointed

"Small but comfortable room in a lovely building with beautiful grounds"

emmacgordon, Edinburgh, United Kingdom 14/02/2016

I stayed here while my sister was giving birth in the nearby hospital, so this was a convenient location that provided a lot of rest and relaxation in between visits. My partner and I enjoyed several long walks on and around the beautiful grounds, and the restaurant food was both decent and affordable.

"A Brilliant Stay"

teeepeee20, Kidderminster, United Kingdom 05/02/2016

My Wife and I recently had a 2 night stay at this hotel. On arrival we were disappointed with our allocated room but a request to the 2 pleasant and helpful ladies on reception resulted in our move to a far superior room. We had dinner in the Restaurant both nights.The food was excellent with a good selection of dishes and was very reasonably priced, the waitresses were very efficient and most cheerful. Our room, and the hotel in general, was very well appointed and very clean. The buildings and location were amazing. The only downside was the breakfast buffet, do it yourself tea and coffee from sachets and lack of food and what was available, although good quality, was luke warm.

"18th and 50th celebration"

r111ssg, Nottinghamshire, United Kingdom 02/02/2016

We had a wonderful celebration here, the staff were very helpful and met all our request, albeit it the bar struggled with the service but slightly our fault as we had more guest than they anticipated ! Maybe a temporary till point for these occasions. Bedrooms and breakfast were lovely.

"A thirsty night"

User 31/01/2016

We came to a joint 50th / 18th party here last night and although the venue is superb we just couldn't get served at the bar... not enough staff and the staff that were on were queuing to use the one till. My son waited 1 hour to get served. Such a shame but it gas really put me off this venue.

"Poor breakfast "

User 31/01/2016

I must say our room was really lovely but I have never experienced a breakfast like it first there were no cups then we didn't have any bowls no bacon no eggs no juice no hot water in fact unless we asked for breakfast items we didn't get them, I work away from home on a regular basis and never have I experienced anything quiet like this .stunning venue,lovely rooms, but the service is not good.

"Get the bar sorted"

twjh, East Midlands 31/01/2016

We attended Bestwood Lodge for a joint 50th and 18th birthday party, the venue was a good size with various rooms leading off the bar area. When I say bar area it's a room with a a very small bar at one end which for most of the night was 6 deep with queuing customers.. The bar only hand one till and one pump per beer/lager which meant even with an average 3 staff on duty the waiting time time was 20+ minutes per round, this resulted in a huge amount of frustration by all the guests which was a shame and took the gloss of a great party. it not rocket science that additional pumps would result in faster service and no doubt more profits, I know of various guest who just gave up queuing !! PS I don't blame the bar staff they worked their socks off all night

"Grooms father wedding day 29th jan 2016"

Christopher G, Nottingham, United Kingdom 30/01/2016

Beautiful place great setting lovely food Such a shame that it's run by incompetence Bridal party stayed night before had to clear up venue from the weeding fare held weekend before. linen had to be brought in by taxi. Following morning (day of the weeding) bridal party are told they are not on the list for breakfast? 90 guests arrive 1 yes only 1 bar staff the best man went behind the bar and helped out serving 90 guests for a 3 coursee meal 4waiting staff grooms brother and nephew had to help serve the wine that was part old the package 32 mins from first to last main served The rest of the night was fantastic great DJ fabulous food and plenty of it for the evening buffet Breakfast the following day had to make 3 requests for cups and bowls then ran out of bacon and eggs took 10 mins to replenish In there defence the staff were as helpful and present but not enough of them por poor management. Booked a year in advance should have been ready

"Stunning place to stay"

BBQMARK1967, Stowmarket, United Kingdom 12/01/2016

Spent a fantastic night at this historic hotel. Spacious car park, stunning bar area and very large, comfortable bedroom. The decor dates back to the 17th century, I believe, and the oak wood panelling, gallery overlooking the bar area, high ceilings and ornate coving are simply charming and the whole place has a regal feel about it. I must admit it was extremely quiet and I only saw 2 members of staff, both of whom were very polite and helpful. The freshly cooked breakfast was probably the best breakfast I have ever had. All in all, I would recommend this hotel to everyone, and if you are looking for a place to get married, Bestwood Lodge Hotel would be hard to beat.

"A beautiful place."

christmas04, Gloucestershire, United Kingdom 11/01/2016

Stayed here over the New Year with one of my daughters..Loved it, the building and history is wonderful, I have studied it a lot. This was the second time we have stayed here and are already booked up again for the end of the year. We found the staff very friendly and helpful... Bestwood park itself really is quite Magickal, lots of walks through the woods, pretty muddy but that was the fun of it. I highly recommend this hotel, especially if you have an interest in History and/or the paranormal.

"Hidden Gem"

Michael B, Dartford 03/01/2016

Very quiet location in a country park hidden away from the main roads, room was quite large and good quality decor for an old building. Breakfast offered a good choice and eggs were freshly cooked to go with hot buffet for other items. The the evening meal was also very good. Plently of parking right next to the entrance way

"Great location, period building, amazing staff"

Hayward_I, Reading 02/01/2016

Stayed here with a group of friends for the new year 2015/2016. Really enjoyed the stay and impressed with the staff. However if you're into modern contemporary, instant service,luxery don't stay here as you'll be disappointed.

"I've already booked my next visit."

JeaneAOD, London, United Kingdom 02/01/2016

I'm now in my 26th year of visiting this hotel so I guess that pretty much says it all. I had another enjoyable stay with lovely friendly staff, excellent service and fabulous breakfasts watching the sunrise over the country park. Although the staff were busy over the New Year period, nothing was too much trouble. The room was clean and tidy, ditto the bathroom. Tea and coffee making facilities and biscuits are provided in the room. The rooms don't feel cramped, there is a desk and a seat as well as the usual bedroom furniture. I've already booked my next visit.

"Nice hotel"

User 25/12/2015

Historical hotel and as you would expect is out of date but this just adds to the ambience. Nice room fantastic grounds and affordable on a budget. If you want a romantic hotel stay you can't go wrong here the breakfast is table service and very nice too.

"Poor service"

500Jackie, Leicester, United Kingdom 06/12/2015

Came to a Dinner/Dance last fri night, while the hotel is nice and our room was very nice the service for the meal was very very bad we sat down at 7 and some starters came about 8.40 the last sweets came about 10.30 no condimonts on tables no ordered wine cold food the list is endless, no bar staff to serve drinks, on saying all of this we all had a very good time because we all made the best of it we will not be returning which is a shame because the group has been coming for years

"Hotel in North of Nottingham"

Simon M, Manchester, United Kingdom 04/12/2015

This is a grand Tudor design hotel located in woodland so don't be alarmed when the sat Navigation leaves you 3 miles away in housing estate, just keep driving. The rooms are clean and comfortable and the area is quiet. It has free parking and free internet.

"A bit of a disappointment "

User 23/11/2015

Visited this hotel whilst on buisness and was very impressed by the overall look and feel of the place however this was very short lived. The room was nice and well laid out but on my first attempt at a shower the water stopped as soon as the neighbouring room started running a bath. I therfore had to wait for the spluttering shower head to finish rinsing the shampoo out of my hair. The plumbing in general was very poor and I often would have to leave the taps running and go about my business until any hot water would come out. The walls were also very poor at noise cancelling, I would hear my neighbours TV all night long and then the staff setting up the breakfast room at about 6:30 in the morning. I also ordered an expensive duck meal to my room and was very disappointed. It was completely overcooked and dried out and made me think of eating an old slipper. I therefore satisfied myself with the scotch egg and heritage veg, vowing never to eat in the restaurant for the rest of my visit. Also beware of the resident artists as thay may spring an elderly choir on you barring you from your room, although this was more charming than a nuisance.

"Looking for Robin Hood"

James W, Brush Prairie, United States 09/11/2015

Well I picked this one for three colleagues to stay while on business. We had a great time dinner was outstanding and we all will be back for another visit. The staff was very helpful when needed. We never saw Robin or his marry men, but did find a golden place to rest our heads.

"quick stay"

BryanWebb9698, Holmfirth 06/11/2015

I have stayed at this hotel a few times over the past 5 years as it is convenient for my business and it has always been adequate for that purpose. I have to say that I have seen a definite improvement all round over the past year and would probably return even if my visits the following day were further afield. .

"Great carvery"

claytods, Nottingham 27/10/2015

We enjoyed an excellent carvery lunch here recently. We were impressed with the friendliness of all members of staff who were welcoming, attentive and had smiles! The food was delicious, well presented and in our opinion well cooked. Great choice of veg and giant Yorkshire puddings. We would have welcomed a slightly bigger dessert choice. A lovely building and plenty of car parking. Great venue for a family event.

"80th birthday lunch, what a sham"

fnerjoolz, Nottingham, United Kingdom 11/10/2015

Booked this venue for 26 friends and family to help celebrate Dad's 80th birthday. Deposit paid in July, visited venue last week to finalise menu and organised birthday cake and prosecco for a toast. On arrival we were in the bar area which was pleasant, but small. The service was very slow with only 1 person serving, there were no clean glasses: dirty ones were taken off the bar, rinsed out and drinks served in them. We were taken into the restaurant and had 3 tables-2 for 8 & 1for 10. There was a jug of water, Orange and 1bottle of red wine per table. I had to ask for bottles of white wine we had ordered. There was no menu and then no staff. I went to find the menus and a waitress came over to our tables with them, but they were no correct as dad had ordered specific items as well as requests for Turkey and salmon to be available on the variety. The menus were taken away and redone, still incorrect. Bread was put on the tables. We then waited at least 20minutes before being asked for starters' orders. When it arrived it was in relays,first soup then about 10 minutes later prawn cocktail. Lemon sorbet had been requested by dad as a refresher-which we waited for whilst the variety was being set up. I eventually went into the kitchen to ask what we needed to do to be served. About half an hour later a server arrived and we went for the variety. There was no mustard, Apple sauce or mint sauce (beef and lamb and pork were on carvery). No cruit was at the tables and had to be asked for. The service was terrible-3 waitresses who didn't seem to have a clue how to take order or wait tables. I eventually went to reception to ask for April who dad had confirmed everything with to complain. At no point were we asked if things were ok and there did not seem to be any supervisor or anyone in charge. Sweets arrived in relays: Apple pie first with a confusion by waiting staff 're ice cream, custard and at one point a bowl of strawberries arrived the guests who ordered Eton mess had a 30 minute wait, when served it turned out to be strawberry and cream, no meringue. Overall it was a complete sham. April left before sorting out the problems and assured me 'the other manager would be along to help soon'. Lastly the birthday cake was put on huge plates with no plates to eat it off, so I took it all back to recovery area to asking be done again. The prosecco was poured successfully at a corkage charge of £10 per bottle. After 4HOURS we were ready to pay, but the bill never arrived,we had to ask for it. In the end Simon, the Manager came to see us to 'negotiate' the bill value. We paid for 26 carveries in the end and left feeling totally disappointed, let down, undervalued and will certainly not return. Apparently there was a wedding on at the same time and it seems all of the resources were working on that.

"Lovely hotel, enjoyable stay"

boogieshoes08, Newcastle-under-Lyme, United Kingdom 11/10/2015

Stayed here for one night with a friend on friday. Lovely hotel in lovely setting, a little difficult to find as the satnav took us for a trip around some country lanes but when we finally got there we were pleasantly surprised. Reception wasn't manned when we got there but we received an apology as there was a wedding going on. (we did enquire for some bar snacks and were told they weren't sure if chef could do it because of the wedding but when the lady checked he said he could) Other than that couldn't fault the place, The room was spacious and clean, bathroom was spacious & lovely corner bath though it was a little hot in there. With regards to the lack of hot water that someone else mentioned , ours was lovely and hot. Could have done with more toiletries though as only enough for one person. Bit concerned that our window did not open. We stayed on for breakfast in the morning which was an extra £8 and was well worth it. Had a lovely view of the garden and all you can eat buffet & we really enjoyed it. Definitely worth more than its three star rating but maybe they should have more staff on when there is a wedding on? Just a thought.

"Best Western Bestwood Lodge Hotel, Nottingham, ENGLAND"

Kevin C, Bristol, United Kingdom 03/10/2015

First time in Nottingham and I must have found the best place to stay! The hotel was quiet, relaxing and out of the way but still close enough to town for access. Food was excellent, service excellent and I'll be coming back whenever I'm in the area.

"Lost Potential,Moody Receptioist."

Sean J, Manchester, United Kingdom 28/09/2015

Arrived early Saturday evening to be met by the most unwelcoming of receptionists, a rather curt " No" followed our enquiry as to whether there was a television in the bar we could watch the rugby on,she wasn't very helpful to be fair, it all seemed a bit too much trouble for her to explain that my room didn't have a number as it was called the Queen Mary or something. As we were a group of 9 lads we were allocated our rooms and off we went with our tails between our legs , it felt as if we had been caught smoking behind the bike shed at school. Anyway the four twins and one single booking didn't go to plan as me an my friend walked into the aforementioned room to be met with the slightly disturbing sight of a double bed, never mind, we were changed , taxi called and out into Town. Here's the thing, had there been a tele, we would have definitely watched the First Half in the hotel, then gone into Town, we had all been travelling most of the day and just wanted to relax for an hour or so watching the game. Anyway, this Hotel has so much potential, but it is wasted in its current form, it's seriously outdated, needs a huge clean and face lift and generally somebody with a bit of vision to see how good it can be. The actual staff were very friendly, which makes it all the more disappointing that the first point of contact was the receptionist when we got there. Cleanliness was poor, we went down for breakfast on the Sunday morning and were sitting in the main bar area , the floor was still covered in bits of silvery wedding stuff, and was in serious need of a Hoover, to be honest the stairs were in dire need of a Hoover too. I've stayed in Best Western hotels a lot, mainly in America whilst travelling and they have been really good, but have used only a few in this Country. Unfortunately due to this experience I won't be using a Best Western here again, I was really taken aback as to how poor it was. Real shame.

"Quite an impressive building."

Kelly P, Cardiff, United Kingdom 28/09/2015

I stayed here on Friday 18th September as I was visiting Nottingham for the Great Greyhound Gathering. I picked this hotel because it was advertised as ‘dog friendly'. My only real issue with this hotel is that I don't believe they can fully call themselves ‘dog friendly' rather than ‘dog tolerant'. She was allowed in the room and received a warm welcome from the staff (as did the humans!) but we were told she was not allowed in the restaurant and only the bar. This would have been OK but breakfast was served in the restaurant, when I asked if my dog was allowed in the restaurant for breakfast, I was told ‘No'. This caused an issue for us as whenever I travel with my dog, we chose dog friendly accommodation where she is welcome everywhere so in order to have breakfast I had to leave her in the room. I set up a camera link between by iPad and phone so I could ensure she wasn't causing any mischief and could hear her howling. I was really worried she would disturb other guests early on a Saturday morning so only managed to throw some toast down my throat before going back to the room for her. This put a bit of a dampener on the stay. The hotel itself is absolutely beautiful, it looks like a stately home or Hogwarts! The grounds are also brilliant & I felt fairly safe during late night walkies. There's a section which is also fairly enclosed where my lurcher enjoyed having a couple of laps. The staff were very friendly and helpful when I asked for an iron and the boiler to be kick started so I could have a hot shower in the morning (my evening shower was fine). The breakfast what I tried/saw looked lovely. The decor is a bit dated BUT I felt it was in fitting with the type of building it is. I think it would have looked out of place to have such a grand building with a super modern interior. Everything was sparkling clean & if they could sort something out regarding breakfast (such as allowing people with dogs to take their breakfast from the restaurant into the bar, or allowing only certain tables in the restaurant) I would definitely go back.

"Last minute stay"

User 20/09/2015

I booked one night here at the last minute for me and my partner. Our room looked as though it had been recently refurbished throughout and was lovely and clean! The staff were all friendly and very helpful. We enjoyed a nice breakfast the next morning and went for a walk around the country park afterwards! Overall this was good value for money and we will definitely be staying here again!

"In desperate need of a refurbishment"

NeilH_9, High Wycombe 01/09/2015

This really could be a fantastic hotel, however unfortunately it is in serious need of a refurbishment. We stayed in the King Richard room and there were a couple of immediate snags, 1. The four poster bed was incredibly squeaky (time to replace) 2. There was no hot water in the shower (this was fixed by running the shower in the room next door....). Unlike some of the other guests we were fortunate in that there wasn't a wedding going on, however this in turn caused us an issue in that on return to the hotel the doors were locked and you aren't provided a key to get in.... Eventually the night porter turned up, but come one this is the 21st century. Breakfast in the morning wasn't too bad, but when we went up to the buffet there were no plates and no one in sight to get some more. The surrounding Country Park is great though it was be nice if they could lower the "aggressive" speed bumps on approach to the hotel as I'm sure if you are in a sportier car you may lose some of the underside of your car!

GeneralManager17, Manager at BEST WESTERN Bestwood Lodge Hotel, responded to this review
Thank you for taking the time to leave a review. I would like to thank you for choosing the Bestwood Lodge Hotel for your recent stay in Nottingham, however I am disappointed that your stay didn't fulfil your expectations. I would, however, like to inform you of our current refurbishment programme, which begins within the next week. Our refurbishment programme will update, whilst keeping the original character and features of the hotel, a number of bedrooms and public areas. As this is an old Victorian building, sometimes the hot water takes slightly longer than you would normally expect, however there is a notice in each bathroom informing of this. I apologise that you found this, however I am pleased to hear that our team assisted in getting hot water to you faster by running the nearby rooms taps. For the safety of our guests, doors are locked during the night, however a Night Port, as you point out, was at hand to open the doors upon request. Our Night staff have a mobile receiver which picks up the doorbell, alerting them of you being at the door, therefore although you didn't have access immediately, I am pleased you gained access via the correct procedure. I am pleased to hear that you enjoyed our buffet style breakfast the following morning, and enjoyed the stunning country park which surrounds the hotel. With reference to the speed bumps on the drive to the hotel, these were put in place by the council, therefore the hotel has no control over these. I would like to thank you again for choosing the Bestwood Lodge Hotel for your stay in Nottingham and we would be delighted to welcome you back again in the future. Your feedback is important to us and we have fed this information to the relevant departments.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.