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Best Western Bestwood Lodge Hotel,  Nottingham

3.5/5  - basé sur 428 notations.
Bestwood Country Park, NG5 8NE, Nottingham, Great Britain - Voir la carte
+44 115 920 3011 +44 115 964 9678

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Bar-salon
  • Parking gratuit
    Parking gratuit
  •  Restaurant
  • Coffre-fort
  • Court de tennis
    Court de tennis
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Note des voyageurs TripAdvisor
Sur la base de 428 avis de voyageur
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Bienvenue au pays des joyeux compagnons et de Robin des Bois, au coeur de Nottingham où le personnel du Best Western Bestwood Lodge Hotel se fera un plaisir de vous aider à passer un séjour confortable ! Que vous soyez en voyage d'affaires ou de loisirs, notre ancien pavillon de chasse royal est idéal pour les conférences, les mariages ou les séjours courts, avec son excellent bar-restaurant qui ne manquera pas d'égayer votre séjour. L'hôtel offre un service de bagagiste 24 heures sur 24, un service d'étage ainsi qu'un parking et une connexion Wi-Fi gratuits !Passez un excellent séjour !

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Basé sur l'avis de 428 voyageurs
Très bon
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En famille En famille 100
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Rapport qualité / prix
Best Western Bestwood Lodge Hotel,Nottingham
  • 3
    « A Lodge full of steps »

    I stayed for one night with my daughter on a Saturday and we had dinner at the restaurant. The Lodge has a beautiful view on the park at the back side of the building. The front side and main entrance are less impressive but still agreeable. Our room was at the second floor and accessible through a sometime quite narrow twisting and turning path full of steps and stairs, up and down almost like a maze. The access to ordinary rooms (ours at least) is in stark contrast with the vast lounge. The Lounge and corridors decoration have a lot of dark oak panels. Our room ( nr 32) ( a twin bed room) was of acceptable size, but without fridge and with little space around the beds. The bathroom was instead pretty narrow and uncomfortable, accessible again via a step. The dinner was slightly disappointing: very sober presentation of the dishes. I received a side dish of green beans almost row.... I took a salad of goat cheese and beetroot , followed by see bass and my daughter a roasted chicken. The fish was well cooked I acknowledge. The breakfast was also slightly disappointing compared to a best western in France for instance ( very very pale coffee and no fresh yogurt, cheese or ham. The waitresses were very kind and polite, at the reception and at the restaurant. To summarize I would call this a slightly old fashioned English Lodge that needs to be revived to the old glory with a pinch of enthusiasm and some novelties ( e.g. Fresh flowers , more lights and lighter colors).

    « Great Building, Good Food & Excellent Staff »

    I have a soft spot for buildings with character, you can keep your vanilla Premier-yawns, I will take something old and crafted, warts, creaky floors and all. Bestwood is a stunning building, a little tired in palces but heaps of history and character. The room was a little small and throwing a bit of paint around would help. The bar area has an open fire, a high ceiling with balconies that lead to the rooms and a nice place to be. The food was brilliant, the steak came with peppercorn sauce, the was so nicely done that it would have been wrong to mask the tatse with the sauce. Breakfast was buffet style on hot plates, not something I am a fan of, preferring fresh cooked. That said, it was hot(ish) and not dried out. Would happily stay again.

    « Heating and food problems. »

    I stayed here Monday of this week. Beautiful setting, marred by poor experience and staff response. It was converted to a hotel in the 70s and I guess there haven't been many changes since then? There was a problem with the heating to the extent we were huddled around the fire, throwing magazines on once the wood was gone. There was also a problem in the kitchen!? all food was taking over an hour to arrive and they talked about being fully booked even though there was a handful of people there. It would have been better to acknowledge the problems and apologise. Shame I was only there one night and it perhaps is not typical of the hotel.

    « Our stay in a place used by Royals »

    A magnificent building frequented centuries ago by royalty for sometimes dubious reasons ! Great staff who were extremely helpful and a four poster bed to help ease our bodies after a night with Graeme Park .We loved it all ......

    « Best Bestwoood! »

    A great hotel with friendly and helpful staff. Large room with goodven-suite facilities (ours was in a turret!!!). Very cmfortable lounge and dining room. Excellent food whether trying the bar snacks , dinner or breakfast.

    « Rude receptionist »

    The setting around the hotel is very nice, a lot of nice views and the hotel itself is nice, although me and my boyfriend stayed with another couple and the receptionist was very rude to us both, we felt because we were a lot younger than the other guest she was very patronising and so rude when she spoke to us, I wouldn't advise people aged in there young 20s to stay here as the staff and older guest stare at you like your not supposed to be there.

    « Wedding Venue »

    I was already familiar with the venue as I live nearby- it's set in beautiful parkland, an historic home with a perfect chapel. I can't say it was perfect as a hotel but to be that then millions would have to be spent on it and it would cost a fortune to stay the night or host a wedding, but the friendly staff do their best so you can forgive a few faults. Would highly recommend it for a wedding- the chapel is lovely, and we had an excellent wedding meal- the beef was perfect- not overdone, and the starter very tasty. The adjoining bar area was fairly cold but that's the only real negative (I did ask for more heating). Evening buffet was well appreciated- am unsure if my daughter had applied a maximum per-person charge but personally I found some of it unappealing. Ok, I'm nitpicking. The rooms are what one would expect in an old building but the beds are on a par with any good hotel and I had a great night's sleep. Spotless modern bathrooms too! I can see that spending on a building like this has to be limited but there are many simple improvements that could be done- the blue/yellow (& green..) soft furnishings are very dated but could be replaced in the bedrooms with more neutral dress curtains and blackout blinds, and new paintjobs would improve tremendously. Certainly if you're considering a wedding here then don't let the odd poor review deter you; this is well worth it overall.

    « Nice place, but... »

    Stayed here for a dinner/dance with friends. Staff were friendly and helpful, room and communal areas were clean and functional. The grounds are lovely for a walk, the main bar was small but nicely appointed and the building was interesting and attractive. Service was generally good, although the bar in the ballroom was very understocked and understaffed early in the evening, and one of the more popular wines had run out before we even started ordering for dinner. That seemed to be a theme - no ginger ale for mixers, plates ran out at breakfast, coffee ran out, hot water for tea ran out, pastries/croissants ran out... The staff were continually reacting to a need to resupply, rather than proactively taking care of it... But the main thing people in our group commented on, and a pet hate of mine, was that food was served on cold plates, vegetables served in cold dishes, plates for breakfast were cold, so all the food was cold by the time we got to eat it, which was a shame, because the food was actually pretty good. I think we may have suffered a little for the fact they had a wedding party in also, and I suspect that they can do a lot better, but sadly we didn't get to see that happen.. For what we paid, I think it was a good venue. Would I return? Maybe if I knew they'd learned about plate warmers and the guy on the main bar learns how to pull a proper pint!

    « great hotel »

    a place where the staff do more than there job to help your stay be the best ever. a place steep with historyand fantastic settings. not first class, but triple first class.You will certainly enjoy and relax.

    « Very very poor »

    Room was very tired and the toilet had the remnants of the last guests toilet trip. Shower was filthy, and when I asked the staff the last was cleaned, they said it was 2 days ago. The staff suggested the the toilet 'mess' was cleaning fluid - but I explained then it must be 'dirty protest' cleaner they use as the mess was, well I don't wNt to be vulgar !!! Will recommend it is removed from our company preferred list for visiting the area.

  • 3
    « Family meal »

    I attended the hotel for a meal with family and there were 10 of us. The staff tries their best to make us feel welcome but I got the impression we were a burden on the evening. The hotel seemed barely occupied and there were items missing of the menu and wine lists. The food was fairly good and the price was very reasonable. The waitress that was serving our party was very polite and did and excellent job.

    « Nice location, impressive exterior, disappointing rooms »

    This hotel is in a really nice location and has a very impressive exterior. There is plenty of parking. The reception staff was very friendly and check in was efficient and quick. My room was one quite a long way from reception and it was awkward navigating multiple stair cases, narrow corridors and narrow fire doors with a wheeled bag, suit carrier and laptop bag. The room I was in was quite large, a friend who has stayed their regularly told me they have quite small rooms, so perhaps I just got one of the bigger rooms they have. The room was very dated and tired, reasonably comfortable but certainly needed a refurbishment. The bathroom was also very tired but clean. There was no remote for the TV, so it was not possible to change channels or turn it off from the bed. I ate in the bar and the good was ok and again, staff friendly.

    « Not a happy experience »

    This was a grave disappointment. Hotel looked lovely & was in a nice location, but was severely let down by the standard of housekeeping (eg room not clean, toilet dirty, bins full, biscuits open & half eaten, many items missing) & the attitude of the staff (eg we were told to move our own tables at breakfast).Breakfast also disappointing as many items that were on the menu were missing.

    « Friendly staff. Pleasant stay. »

    We booked this hotel last minute. It was dog friendly and surrounded by woodland . I must admit I had some misgivings after reading some of the reviews but I was pleasantly surprised when I arrived. Our room was on the top floor but was more spacious than I expected and wonderfully quiet. All the staff were friendly and the service and the food in the restaurant was excellent. It is an old hotel with some wonderful Victorian Gothic features and yes, some areas are waiting refurbishment but it has an air of a place gradually improving rather than going downhill. Being able to walk out of the hotel with our dog into magnificent woods was a bonus. I would definitely stay here again

    « Cold everywhere. »

    On arrival the outside looked very characterful with a very friendly receptionist. The bar looked warm and inviting. There was 2 weddings going on so was told we had been relocated to the conservatory for dinner. They have a funny idea of a conservatory it was a room comprised of no windows 4 tables of which only 3 had been set up no ambience what so ever. We cancelled our dinner reservation and decided to go into town. When we informed the staff of our dissatisfaction with the dinner room there was a shrug of the shoulder. After our rainy afternoon in town we returned to a cold bar and even frostier staff. There was no manners his whole attitude was as if he didn't want to there. That's when we noticed a bucket in the middle of the bar floor collecting rain from a hole in the glass roof, there was also bits of broken glass, With little children running round the bucket, as they do. We went to our room which was freezing the heating had gone off (I think they forgot to put 50p in the meter) we switched it on when we went out but when we got back it had ceased working. Shower time, took forever to heat up and when I looked down there was pubes in there which I hasten to add were not mine!! Oh be prepared for a trek to your room not very disabled friendly never seen so many steps, I'm shattered just thinking about them. All in all this dismal place needs a complete overhaul with the decor and staff.

    « Spend money on it and CLEAN IT! »

    Stunning setting and architecturally beautiful building, but: 1) it's really run down. Peeling wall paper, dirty paintwork, dated fixtures and fittings. 2) it's dirty: my room look like it hasn't been hoovered. Hallways looked like they could do with a good clean. 3) the staff seem very unmotivated. A couple were bright and chatty, most were grumpy and impossible to get a civil word from 4) my room was very cramped. I could barely move in the shower, it was that small

    « Beautiful setting for an old style hotel »

    When we arrived we were met with a magnificent view of the old style hotel set in lovely grounds. The reception staff were very helpful but then we had to climb 2 flights of stairs with all our luggage plus a few more stairs to eventually reach our room. Not a good place if you have back problems or elderly. The room looked spacious but on further investigation we found numerous dead hornets caught up in the curtains and all over the floor. The room didn't look like it had been cleaned properly as the bathroom was grimy, the carpet was filthy and I found a used tissue down the side of the bedside table. They need to review the standards of the cleaning staff. Lovely grounds to walk in but the bar area was oldy worldy and the bar itself was sticky from spilt drinks. Would have been great if they had addressed a few basic issues.

    « Cancelled booking by hotel »

    Despite having booked through several weeks ago this hotel phoned the day before our stay to cancel our room. No offer to find another hotel room nearby or any assistance at all. We had booked as we were visiting a colleagues wedding but now can't get an affordable room near to the venue. Massively disappointed especially as no offer to help find some where else or pay for taxis. Sorry but apologizing just doesn't cut it on customer service

    « Could be so much more »

    On arrival we drove up to the hotel which is down a dark stoney road alot more than the advertised 15 mins from the centre around 30mins. Parked the car in a carpark with young lads nanging out dance tunes. The building looked nice as we entered, a nice lady checked us in but reception area was very dirty, not a great first impression. on the walk to our room in a main hallway there was a ladies thong on the floor (yes thats right) . On entering our room our door rattled ,2 singles pushed together, tiny showeroom, veiw was a roof and skip, no soap, broke wardrobe. It was the funniest one night stay ive ever had not in a good way. so many amusing things cant mention them all

    « Peace and quiet »

    My visit to bestwood lodge was to get some much needed peace and quiet which is what I got. The place is steeped in history and it's shows. The staff are friendly and helpful. The drinks are expensive and the Guinness is awful. The bar staff couldn't poor it correctly and was totally watery and flat half way down the glass. Our room was lovely with gorgeous views and good clean facilities. I'll definitely be back

  • 3
    « blast from the past »

    arrived at the bestwood hotel on monday evening ( if you are using a sat nav - keep going it's at least a mile further on) on first impressions it looked very impressive. check in was smooth and quick then we were directed to our room which was on the first floor (room15) we asked if we could have a ground floor room as i have walking difficulties and was told there were no ground floor rooms and NO lift. we set off in the direction the receptionist gave us and were confronted by stairs - lot's of them. my work mate told me to stay where i was was and he'd come back for my case but i stubbornly carried on - not a good idea lol. there is a chair lift up this part of the building but we couldn't get it to work. once you arrive at the top of the stairs (two and a half flights) you go through a door that overlooks the bar area (we should have had a beer before the attack of the stairs lol ) which is quite impressive. from there we went down two small flights of stairs after going around the bar area. we finally reached our room which was just at the end of the corridor and right a bit. we like to have a beer and a cig or three after a 12 hour shift but the thought of going up and down the stairs didn't appeal to me so my colleague suggested we take our cans of beer outside - brilliant. we sat out-side the bar/ smoking area overlooking wonderful grounds and put the world to rights lol. we both slept well and i tried the shower out next morning ( oh dear) the bathroom is a nice size but the shower cubicle has got to be the smallest i've encounted and the water pressure was poor ( i can spit quicker lol). we didn't bother with breakfast at £11.90 per head as we start work at 7am and there was no sign of life when we left around 6.15. all in all a lovely old fashioned hotel with no modern gadgets - like a lift

    « Coffee »

    This beautiful hotel, could be getting top reviews with some small changes. I visit every now and again with a dear little friend who is 100 years old. We both love the surroundings and the building, but always struggle to find staff to make us a coffee. We come in the mornings as my friend likes to be back to her care home in plenty time for lunch, but staff seem sparse. We were served by a pleasant young girl this morning, but were shocked at £5.90 for 2 cappuccinos, I asked about the biscuits we normally get served, but we're told that you now have to pay extra. I made a comment saying that we probably wouldn't come again and the young lady came out with a complimentary plate of biscuits, however they were stale! I don't think we will bother again, which is a shame as it could be a fabulous place for lunch and afternoon teas.

    « One nights B & B »

    My wife and I have just visited the Bestwood Lodge hotel for a family wedding, our first visit back to Nottingham for 20 years the service by the receptionist was faultless she could not have been more helpful, our room was clean and comfortable with views over the surrounding woods , breakfast in the dining room was plentiful with a wide choice of foods for every taste, over all an enlightening experience after reading all the negative reviews we had read before travelling

    « Shabby around the edges »

    For the amount we had paid whilst staying for a wedding, we expected a great deal more. The rooms were a good size, but most of the drinking glasses at the reception and in the room had finger or lipstick marks. There was also a snail slithering its way up a wall on the second floor (impressive effort for a snail) and cobwebs on the walls. Also there was a half deflated balloon hanging off of a fan in the ceremony room, just looked untidy.

    « Relatively grim »

    Not often I am inclined to leave a negative review so let's start with a positive, the hotel looks lovely from the outside. That's where it ends,, turn round get back in your car and leave as fast as you can unless of course you are drawn to its run down, less than clean interior and beds that had seen better days a long time ago. Food was so nasty that breakfast was not included by choice and being charged twice was not an ideal scenario either

    « Think Fawlty Towers, and you're close. »

    My wife and I have just returned from a one night stay here. As we were attending a wedding, we called the week before to ask for an early check I and I offered to pay extra for this. I was advised to call the day before and this can be confirmed. That, I did, and was told that room 1 was not booked that evening and an early check in was absolutely fine. However, on arrival I explained that we have a room reserved and would like to check in. To which the lady on reception snorted to herself (almost breaking in to laughter) and said "I don't think so, not until 2pm". This went on for a few moments and after offering to show the call logs and even referenced the room I had been reserved she reluctantly allowed us to check in 30 minutes later. The room, if you have seen Harry Potter, you will understand where this is going. Our room (room 1) was under a staircase. You struggled to stand in the shower room for the slope of the ceiling. When people walked up or down the stairs I could probably tell you what size shoe they were wearing! It was loud and woke us up on several occasions The bedsheets were grubby, with what looked like moth holes in them. The towels were damp and hot water took a good 10 minutes to come through. The curtains were grubby, the mugs had been rinsed and left wet and you guessed it, grubby. All in all I appreciate this is an old building. It has character, however everything I have spoken about comes down to individuals. Rude welcoming, dirty sheets, damp towels. If you would like a taste of the real life Fawlty Towers, then go and stay. You will have a great time. If you prefer a little refinement and clean rooms that aren't located under the stairs, then book else where.

    « not so best western »

    staff were wonderful, but general upkeep, tired decor, peeling wallpaper, stale odours, lack of breakfast items compared to advertised, evening meal was also lacking when several items on the menu were unavailable. rubbish in and around the garden areas, broken glass, bottle tops, dirty glasses. the buidling is stunning, same for the location, the owners need to invest some funds and make this place more memorable

    « Expected Better »

    We stayed at the Bestwood Lodge for a single night B&B setting, location and the building are stunning room and bathroom were ok but a bit rough round the edges towels had seen better days breakfast was pretty awful to be honest (give the bacon a miss)

    « Hidden Gem in the heart of the city »

    Whenever I'm in Nottingham, which is quite often, I stay at Bestwood Lodge Hotel. It's a tranquil oasis in the heart of a country park with lovely walks yet a stone's throw from bus routes into the city. The staff are friendly, the rooms very well appointed, the food is exxcellient and altogether a great experience. I can thoroughly recommend this hotel to anyone - I love it.

    « Restaurant, and the little things, let down an otherwise reasonable hotel »

    One-night stay here, and room itself had no issues although was certainly on the cosy side, bathroom especially. Some minor housekeeping issues aside, this was everything we'd expect. Breakfast was just plain disappointing - several menu items missing and very little cold choice. Even tomato-sauce missing, and according to the waitress who we asked - "we haven't got any left in the hotel". We have raised these points with the hotel and received an amicable response, but to not mention them would be unfair.

  • 2
    « wrong place to go for a function »

    The place has history and old world charm, but I thing it is a rip off. The fuction food prices were disgusting.9 salvers of sandwiches and hot nibbles for 50 people is a laugh. Go elsewhere I was embarrassed for the group and the hotel staff

    « Full of character »

    We found this place on late rooms and loved it. The building is amazing Victorian building and looks magnificent with quite a spacious car park. To reach the hotel is a bit of a mystery tour and despite going through a 'a dodgy' housing estate don't worry as you eventually reach Bestwood Country Park, go past the Fire HQ and out of nowhere the hotel appears. word of warning the speed bumps just before the Fire HQ are extremely vicious so recommend first gear otherwise you will do your car major damage. The staff were friendly and then you enter the bar area. Our bedroom was on the first floor and to reach the bedrooms you are overlooking the bar. The room was large, clean and comfortable (free wi-fi), good shower, full of character, but just needed a bit of modernising. We ate in the restaurant for dinner and was lovely food, well presented and delicious. Breakfast was nice with choice of 5/6 cereals and cooked items if you wished. Good for a base or business!

    « Amazing building/location »

    The hotel was a hunting lodge so is an amazing building to look at tucked away in a country park. My room was huge, clean, with an excellent shower. Even though it had been 28 degrees that day the room had kept cool so I had a good night's sleep. The only slightly annoying thing was that the headboard hit the wall if you turned over in bed too fast. I didn't have breakfast at the hotel in the morning as I thought it was a bit expensive and got some snacks from Lidl which was about 1 mile away.

    « Interesting place to stay »

    I stayed for one night for work and think some of the reviews here are a bit unfair. It's a very historical and interesting building. The room was very big and the bar was impressive and cosy. Staff friendly. Can see some people's point re it being tired in places but for the money I'm not sure what they expect. Only downsides is bed was a bit soft and the bacon at breakfast was stuck together. A bit of explanation of the breakfast routine by the host would have been good.

    « Full of Character »

    We booked a room with a 4 poster bed, the bed was nice, but the rest of the furniture in the room was very standard and cheap looking, which spoiled the effect a bit. The room it self was charming and full of character with a small sitting room and a balcony which overlooked the gardens. The hotel itself was a fascinating building with lots of period features and historical references. We had dinner in the restaurant, which we enjoyed,but there was quite a limited choice. Restaurant staff we friendly and helpful,but seemed a bit inexperienced. The reception staff, on arriving and checking out, were not particularly friendly or helpful, but they did their job. I would definitely return to this hotel.

    « Interesting Building, Friendly Staff »

    Stayed here for one night with family, and had two rooms. The reception staff were very helpful, although seemed to be doing several jobs at once. The rooms were quite spacious, and ours was clean, however, my daughters' room had half eaten biscuits in the side tables next to the bed, not sure how long they had been there. Beds were comfy, and our room had nice views of the park. We had a couple of drinks in the bar, which is a really impressive room, wood panelled with a galleried landing running around. Very nice for a drink in the evening - although we did have to search for the bar staff. Breakfast was OK, and the restaurant was a really lovely room. Would probably stay again

    « A bit spooky »

    Loved it. A night in a hotel that looks a lot like the set of the shinning inside. Foods good check in through a window a little strange, but a nice experience. My partner swore she saw a ghost, but she's mad.

    « Drinks and food »

    Haven't stopped here in the hotel. But have been several times for food and drink. For functions and social evenings. Beautiful place. Amazing food. Drinks are a little steep. But you can't put a price on the historic atmosphere. Great friendly staff who are always happy to help or answer any questions.

    « Beautiful building set in a country park . »

    I was delighted to spend a night here in this stunning ancient building that dates back to 1364. It was originally a hunting lodge used by many early kings of England while hunting in Sherwood Forest . It is now a friendly ,comfortable and interesting hotel. The staff were friendly and very helpful , the rooms clean and comfortable and the breakfast delicious. The hotel is set in a picturesque country park . Sadly there is no lift up to the rooms , but then they didn't have lifts in the 1300's !!! The management have done their best by having a stair lift chair fitted up to the first floor, but be aware if your room is on the second floor you will have to climb a steep narrow set of stairs.

    « Great Atmosphere in Lovely Surroundings. »

    We got married in this place 7 years ago but, I dont hold it against the place!! We have been back several times since, the last time being last Saturday (9/7/16) for an overnight stay and evening meal. As usual the service and food were great. Breakfast is totally self service but, everything is well presented and avaliable in abundance. The evening meal in the restaurant was great and not over expensive for this type of setting. The general decor of this place IS dated but, I feel that is part of its charm. This building is OLD so, if you want "new paint" and a "fresh lovely appeal" dont book this place!! The rooms are clean and most are really spacious but, some are on the small side. We love this place cos its NOT modern is in a great setting and it has real charm.

  • 5
    « Perfect wedding! ?????? »

    We got married here! Had the service in the chapel and the reception iin the ball room! Was simply a stunning g day! The venue is somewhere we hold dear as first met there as teenagers! Happy days xx ????

    « Wedding Guest »

    Recently came to Bestwood Lodge as a wedding guest and was so disappointed, the building itself is beautiful but needs some serious maintenance. The chapel was in serious need of updating the decor was awful. To begin with the bride was late to her own ceremony as her room wasnt ready when it was supposed to be which held her up getting ready. The young guy on the bar was so rude he told me I couldnt use the lounge bar as the garden bar was available for the wedding. I advised that I had stood down there for 10 minutes waiting for someone to come and serve me so had no choice but to go to that bar. He then went on to tell me that 6 staff had rang in sick and they were under staffed. This is not my problem I was there to enjoy a wedding the lack of staff was not my problem. Again the garden room is in serious need of decorating literally a lick of paint would do the world of good. The food was awful. I had the goat cheese tart for starter this was so dry I couldn't eat it, for main I had the chicken this was ok but we waited a good 20 minutes for the veg and potatoes to be served by this time the chicken was cold. For dessert I had the apple pie which came out again another 20 minutes after everyone else and looked as though it had been sat there for a week the custard was almost set. We then had another run it with another member of staff this time an older woman. A guest on the table where we were seated was waiting for a cup of tea which was promised to him a good time before. The woman walked passed and I said excuse me to which she replied WHAT!!! I couldn't believe it. Then onto the evening do this was ok the buffett food was really lovely and eventual a decent staff member arrived. We assumed he was agency as he had all the correct etiquette, was polite and quickly took away any empty plates and glasses. Overall I came away feeling disappointed as on first approach the venue looked perfect however the lack of staff, the one's who were actual there were rude, disgusting food and its dire need for a good revamp I would definitely would not recommend this as a wedding venue. If I was the bride of this wedding I would of been heart broken such a disappointment.

    « Wedding Reception »

    Everything was perfect, staff were very friendly and food was to die for! Facilities were brilliant, room was clean and had everything we needed. Stayed for breakfast in the morning and again it was wonderful! We cannot thank the staff enough for providing a fantastic service from booking right through to our big day!! Highly recommended!

    « Birthday party »

    Attended my sisters 50th birthday party at this lovely old hunting lodge set in acres of lush gardens and parkland. Lots of original features in the downstairs rooms giving a sense of the history of the lodge. The [party room was big enough for the 60 or so guests and some spilled out into a comfortable bar area where it was quite enough to talk. Buffet of sandwiches and hot snacks were really tasty and did not disappoint. Plenty of staff around only too willing to help. Good evening has by all.

    « Lovely hide away »

    We stayed for one night in June as a stop over before a wedding the next day. Lovely character building set back in lush green gardens and friendly accommodating staff. We had a twin room and the staff were great. We ordered a take away and the staff provided us with cutlery and plates. We couldn't ask for more. The room was clean bearing in mind this is a listed building. It was hot at night but we took a chance and opened the window. We were pleasantly surprised to find the insects had not invaded. We would definitely come again and bring the whole family.

    « Unless you must.... »

    Attended wedding at this hotel recently and it was massive disappointment. Reception was organised so badly that reminded me book-case stories of ?how bad management can ruin your best day?. Not sure if any kind of management exists in this place as it was seriously understaffed and appeared disorganised. Staff in need of serious custoremer service skills! Guests had to wait for up to 30 min to be served drinks and food buffet was ? well,edible (possibly selection of frozen food from local corner shop). Not to be recommended at any cost!

    « you could 'feel' the history »

    the minuses were that you could not brush your teeth or wash your face at the sink because of the glass shelf over the sink basin that prevented you from doing this..You had to run the bath hot water tap for up to 5 mins to get hot water at times.The two chairs in the room were uncomfortable but we just went and sat down in the bar area instead! The pluses were that it wasn't a bland modern room.The hotel was full of history and character.The room(Queen Mary) was a large room.It was a quiet room(however there was no wedding/function on during our stay) Easy to park outside hotel.(no hassle).However do not expect a perfect looking room but it was clean(bed linen,bathroom and carpet were spotless)

    « Nice place to stay and great to eat »

    Really enjoyed our stay here, had the King Edward suite with a four poster bed as a goodwill upgrade as we had to wait 15 minutes to check in, which wasn't a problem as we sojourned to the wood panelled bar. We opted to dine there too and the menu was excellent. Nice atmosphere too. A great retreat to escape to, not really handy for the centre of Nottingham and borders some of the less nicer suburbs of the city.

    « Absolutely dreadful »

    Restaurant unavailable for evening meal, breakfast served late with whole section of the menu missing, bar snack menu poor. Kept awake by a wedding party. No hot water in the shower. No chair at the desk in the room - only thing to sit on was the bed. Just plain awful from start to finish. Don't know how they can justify such a high price when so many facilities are unavailable or missing.

    « Don't get married hwre »

    Having to write this review a second time as my first review was removed as I'd apparently not eaten or slept overnight here, I did both so unsure why it's was removed? I'll just paste the previous review now that's been cleared up as our complaint is still outstanding. f I could have give this hotel zero stars I would have. The hotel has the makings of a great wedding venue however the manager is amongst the most incompetent men I've ever met. From not having enough bar staff to serve guest to a shoddy table service where my brother, cousin and best man had to serve wine at the sit down meal as our guests were buying bottles of wine even though we'd paid for wine to be served during the service the management was dire. There is a host of other issues we had around the management of the day but what is more infuriating is the managers refusal call me to handle our complaint and the fact that his response to our small claim is quite frankly full of lies. It's such a work of make belief that the manager should consider a career in Fiction writing. I'd hoped that our compliant would have been resolved by now and I'd not have the need to write this review but after dealing with the manager for 4 months and after he's accused me of lying, I see no option. Simon, if you'd have called me like I'd asked in February, we'd probably had this resolved by now but you chose not to. Good luck if you've got a wedding booked here with around 100 guests as you're going to need it.

  • 4
    « You Can't Beat Character »

    My brother, Mike, and I booked this on line just from the photos on the Best Western website. We like quirky and character and this hotel has it in droves. It is a little out of the way, our satnav led us in a merry chase finding it, but it was worth it. We had a room with twin beds, very large and clean if a bit dated as one would expect in a building that was once a royal hunting lodge dating from the time of Charles II. The beds were rather small, but comfortable. The ensuite was clean and modern although the plumbing was a bit eccentric (Hint: Run the hot water in the bathtub before turning on the shower, it takes a while to warm up.) There is no lift in this hotel and the stairs can be a bit narrow and steep. Pack an overnight bag since hauling luggage up them can be an adventure. The Foyer Bar is very comfortable and the food is excellent and moderately priced. But it is the building and the grounds that make this place wonderful. If you like character, this is the place for you.

    « Lack of staff and food »

    This is a lovely old Victorian lodge building. We were staying the Sunday night and I phoned first to check on evening meal availability and was told there was a wedding on and there would be bar snacks but with a couple of choices available from the restaurant menu. However, at about 6.45pm there were eight of us in the bar with a couple of people from the wedding, all wanting drinks, but no barman in sight. It took ages to get drinks, we then found out that six staff had phoned in to say they were not coming in, so four staff were running the reception, the wedding catering and the bar! There was no receptionist, I ended up answering the phone to a prospective future bride! And another guest was voted by six of us to act as barman. Then barman turned up. He wasn't happy, WE weren't happy! We enquired of him regarding food, he said 'have you booked?' No, of course not as the restaurant was closed that night. In the end he and the overworked chef produced some excellent food for us. However, a couple who turned up later having driven from Cornwall got absolutely nothing to eat except crisps! I have to say, the barman and chef did a stirling job, but 'The Management" we're nowhere to be seen and in my opinion are letting their staff and their hotel guests down. Also, following morning, went to breakfast at 8am and the hot buffet food had not been put out. We asked for a cafetière of coffee, it was luke warm, waitress said it should be hot as it came from the hot water machine! Looking back, it was a bit of an adventure, but I will not be repeating it...

    « Very tired »

    This is a Victorian hotel. Staff are very good, but they are working in a hotel that is very tired. Sure, you can retain the character of an old building, and communal areas do this, but the rooms need some TLC. You would not expect modern as it is a Victorian building, but the room was dark, cold, cheap tatty furniture, poorly proportioned bathroom, cracked rattling sash windows. Just not very welcoming. Has room service and the food was nice, but not a luxury hotel.

    « Understaffed, poor service »

    We were there as part of a wedding party. All our food requirements were on a pre-order basis. We sat on a table of eight, five guest received their main course but three of us sat there without are main course. After around ten minutes wait we enquired about the whereabouts of our main course, five minutes later it came out. Stone cold. We ask to speak to someone but all we got was a sorry and a plate of cold food. At no time was an effort made to rectify our plates of stone cold food.

    « Short but enjoyable stay »

    Quite an impressive entrance to the hotel. It is an old building but welcoming. Our room was on the first floor where you walk along a balcony type corridor which overlooked the bar area. Staff were friendly and knowledgeable, food was very good and the rooms were warm and comfortable. Lots of nice touches in the room too, bottle of water, tea and coffee making facilities with biscuits and normal little extras in the bathroom. It has lovely grounds where you can have a nice walk, good sized bar area and large car park. Would happily stay here again.

    « Neutral review, not blown away, but not put off. »

    We stayed here as a a couple on last Friday and Saturday night in the Alexander Room. We were attending a wedding on the Saturday afternoon. First things first, access is through a housing estate, so don't think you've got lost, but singage is not the greatest. The Speed humps are huge, my car scrapped the exhaust on every one, so be aware that are lowered or sports cars need to be very careful (this is not the hotels fault though) Now to the hotel, it's 150 years old, wooden panelling, creaky floor boards, qwerky layouts, tends to be darker in decor than modern hotels, but full of character. It would be very easy to find many many faults. If you're looking for Neutral colours, LED lights, clean crisp lines, lifts etc then this is not the place for you. We arrived in the dark so very little of the location and building when we arrived, but on the Saturday morning when we looked out the window, it was lovely to see a large lawn and a wall of trees wrapping around the hotel. Breakfast was good, few minor points, baked beans were not Heinz (I did ask, so did not have them), Brown sauce was not HP, Tomato Sauce was not Heinz (or Stokes), these are the sort of things that even road side food vendors know makes a difference. On the plus side, the poached Eggs were lovely, Tea was served in proper pots and was unlimited. I then helped my friend set up for his wedding reception, which the hotel staff were also there doing their bits and bobs. The room looked lovely, with the bay windows and panelled ceiling. Here's a gripe, the filter under the plug hole to the shower was blocked, very nearly causing the shower tray to overflow, I cleaned this out myself, I did mention to the manager later that day and he did confirm it should have been checked, so I doubt that will happen again. Our room had a great view, lovely refurbished showeroom/toilet. With a Mustard coloured carpet, the bed was nice and big with white linen on. What let it down was the rather tatty furniture, functional, matching in style but to be fair, the sort of thing you'd expect to see in a 1980's student rental. Now to the wedding, there was 2 weddings in the hotel chapel on the same day, the first one was running late forcing my friends to delay thier own wedding, telling the bride to go around the block again is not something she needed the stress of on her big day, OK it could have all gone smoothly like clockwork, but there should have been a larger window of time between the 2 weddings. There was also a shortage of chairs in the chapel (but was quickly resolved) The reception itself went well, although the service of food seemed delayed, (possibly knock on from the other wedding party running late?), the beef was so tender and tasty, but the vegetables were less inspiring. Dessert (Lemon Tart thingy) top notch. Bar prices seemed very fair £3.95 for a pint of Lager, but the price of a half seemed a touch too much at £2.10 (=£4.20 a pint) only pennies I know. Breakfast on Sunday was a relaxed affair, with no pressure to leave, even though we chatted with friends until nearly 11am , (booking out time). Worth mentioning there is Free Wifi, but it's not super quick. The hotel seemed to be getting hoovered a lot before the event, but there were still areas of housekeeping that could be improved, dust on panelling, picture frames etc, but does this add to the qwerkiness maybe? Overall, we would go back, but we would not go back just because of the hotel, it would be to see our friends who live up that way. The group could spend a millions pounds on the venue, replacing the rotten window frames and single glazing, slapping white paint over the panelling etc, but that's what gives it the character. Best Western seen to have many older style hotels, I'm sure we'll stay in a few more over the years. So there you go. Bit of a mixed review.

    « Anniversary Break »

    We stayed here to celebrate our tenth wedding anniversary as we celebrated our wedding reception here. It was lovely to be back, We had a fantastic room with views over the hotel grounds. We had a lovely meal in the restaurant. The staff were all lovely, We will definitely have lovely memories of a special time for us

    « Great Sunday Lunch »

    We regularly visit Bestwood Lodge for our Sunday Lunch, with the lodge being set in Bestwood country park is of the beaton track so unless you know the area you would not know its there. The hotel has loads of caracter and history, and we always receive a warm welcome. The food is always very good and the staff are very pleasant, although it's a cavary you are served with your starter and desert and the tables always look very nice because of the use of fresh linen and napkins. We have always found that it is Google value for money.

    « Pleisurely weekend »

    Stayed in the King James suite which was perfectly situated for a quiet room on the second floor at the end of one if the wings. Maybe a little tired but character of the property and location outdone the odd bit of shabby. Main bedroom is well sized with ample wardrobe and a four poster with two smaller rooms off it being a small study with fresh and chair and a lounge area (tea and coffee making in this room). The bathroom is large but quite basic and of the main room also. Breakfast was buffet style and had a good selection. Nice to see the meat had some colour (and meat in it) rather than some of the anemic and bland offerings that are too often found. No hot water left on a Saturday night before going out was not appreciated and a very surly greeting at booking in would be my only negatives. The setting and grounds are beautiful and worth taking a few minutes to walk and appreciate.

    « Lovely stay, relaxing but needs a bit more attention to detail »

    My Husband and I stayed here for our friends wedding and it was a lovely hotel and situated in a fantastic place. Staff were very helpful, polite and friendly and the gardens were well kept. Our room was spacious but the bathroom was a bit of a squeeze, however had everything we needed but was a little snug. Our bed was the most amazing bed we've ever slept in and the linen was fresh, clean and cosy. We decided on 4 stars rather than 5 as we came across a few 'minor' issues but not really complaints but we thought you'd appreciate the feedback; our room was very clean however just to the side of the wardrobe there was a ledge and it was extremely dusty (photo uploaded) we also left a little note saying that they may want to dust there! ;-) we weren't sure if you are aware that if your key card is put near a contactless bank card or mobile phone then it stops working, we didn't until it happened and caused a bit of an issue (got it sorted, but just a bit of a FAFF and could have been prevented) perhaps a brief explanation of this to guests upon arrival. Overall everything else fab, would return. We really enjoyed our breakfast too.

  • 2
    « Family vidit »

    Beautiful grounds but not a great night sleep. The walls were paper thin and we could here the guests next door. The shower was not hot not great. Breakfast was served late although it is quoted to be 8 am. As it was a buffet it came out in drips and drabs without jam or marmite? Very odd. I didn't feel comfortable at the hotel.

    « Great! Thoroughly enjoyed »

    We visited here as part of a short break in Nottingham. Really enjoyed our stay and as our first time at the hotel we weren't disappointed. Service was good and well attended. Food was very good, but we couldn't understand why there were little diners! Good food, good service, good location. We will certainly visit again. Our room was pleasant, just a shame there's no lift, but the young man who carried our luggage up was very pleasant and informative. Highly recommended!

    « Wedding reception venue »

    We had our wedding reception here in the ballroom on 16th april 2016 the venue was perfect,the food was good and the staff very helpful.thanks to stephen and the rest of the staff. Guests came from far and wide and were able to book rooms too.our room was king James suite

    « Lovely setting »

    This is an old country house hotel that would have been magnificent in it's day. However, it is now quite tired and in need of some TLC, but the upkeep must cost a fortune. We stayed one night whilst visiting family and friends and it worked very well for us as we all met up in the lounge/bar and had a good catchup with lots of people. But, if we'd gone on a short break there, we would have been disappointed with the room. It was a lovely size for our family with 4 proper beds and had a lovely big bathroom, but was in poor decorative order. The service was very slow and almost non-existent at the bar and at breakfast, but the young servers were trying their best, there just wasn't enough of them! We waited over an hour for our bar meal at night and then they said that we couldn't have what we had ordered as they had run out, so had to choose something else. By the time it had come, my appetite had gone! And, I never got the glass I asked for at breakfast!

    « Work Trip »

    The hotel is in a very nice setting for sure, little bit dated on the outside and a bit tired too, the hotel inside is a little tired in areas too but overall a nice hotel. The bar area is quite nice and has interesting features, shower room in room I was allocated (16) was very small and others in our group said same on there's. The hotel is a fair bit out of the way so transport to anywhere would be needed.

    « Faulty towers »

    Attended a family wedding and this place was SO bad it was actually comical. The funniest part is how much they charge for this awful experience. Our room had to have the seat changed as the spindles were broke (My disabled, elderly mother could have seriously been injured). I went to sit on my bed but got a shock as it felt more like being on a shuggy boat. I literally had to use pillars to wedge the bed in one place. There's cob webs everywhere, flaking plaster and a stair lift that would be useless should there be a fire. Breakfast... Food had been left standing for hours, freezing cold, no cups, cold coffee, sour fruit and warm milk. I felt like we were in a scene from faulty towers, the swipe key would not work to my room and apparently it's because mobil phones interfere with them ( I don't use Mobil phone??) Up and down the stairs I went. Not quite the relaxing weekend I had in mind. On the bright side I left and am now in the comfort of my own home with a lovely hot cup of coffee.

    « Overnight s »

    I have visited this hotel on a regular basis when I used to work in Nottingham. The staff were always very friendly and whilst there is a lack of food menu options I.e. bar menu or restaurant the food is excellent. On the odd occasion I had a problem with a room, it was always dealt with quickly and in one instance I was upgraded to the bridal suite!! The grounds are stunning on a summers evening and it really a beautiful place to stay??

    « Wedding »

    Attending a family wedding , paid extra to upgrade room , paint falling of wall , phone not working etc. This hotel is in need of some serious refurbishment .Breakfast was absolutely awful , food & coffee stone cold , fruit was sour , cheap yogurts . If you want some advise don't waste your money staying here .Couple of months ago , stayed at premier inn , far superior .

    « Tired and poor service »

    When visiting family we stayed at Bestwood Lodge. I have given this review as the hotel could be made so nice. The hotel is an old hunting lodge and has great character. It's set in lovely grounds surrounded by a large woodland with lots of paths to walk along. Our room was a family room which allowed pets. It was roomy enough and fairly comfortable but very tired in decor. It was reasonably clean and had good facilities. The hotel in general was tired and needs money spending on it. It wasn't particularly clean. The food was poor quality and the service was poor. The bar was never attended so if we wanted a drink or order food, we had to search for someone to serve us. The staff were not smiley and a bit standoffish. The lady on reception was pleasant though. We did enjoy our stay due to it being pet friendly and in a nice location but couldn't recommend it for cleanliness or quality of food.

    « Not Good »

    Arrived at Bestwood Lodge and was so impressed with the appearance both inside and out, beautiful place, had gone for a meal with a friend. Was a little surprised how few people was there, the service was excellent, however the food was pretty bad, cold, tasteless and the presentation did nothing to tempt the taste buds. Would never visit again

  • 1
    « Quality of food served at a wedding »

    The starter was a green thin liquid which I guess was supposed to be soup. It had no taste and so it was anyone's guess as to what type of soup it was meant to be. The main course was chicken with roast vegetables and stuffing balls served plated up and with gravy on plus a large yorkshire pudding covering the top. When I asked for the vegetarian option I was kept waiting for around 10 minutes whilst the waitress went to check with the chef. Eventually I was told there is no vegetarian option. I settled for vegetables only, which were served dry as "they had no vegetarian gravy" By the time I was given my main course, everyone else on my table had finished their's. The sweet, a cheesecake, was fine but I had already decided that I would not be dining in the hotel's restaurant any time soon.

    « Oh dear!! »

    Grey dated bathroom suite in Superior room! Noise from wedding disco horrendous, should have just joined the party! The highlight of the stay was seeing the bride. Would not stay there again at half the price. Beautiful country park, excellent for walking.

    « Good and bad »

    Beautiful setting and a lovely time of the year to visit. However.... our room, and oddly more so the bathroom smelt of boiled cabbage. Still, it was just for one night and everything looked clean and the beds felt comfortable. All was good till we spotted the mould on the (dry) brown bread sandwiches at the buffet and the silverfish in the bathroom when we got back. Not good. To finish on a night note, the staff were extremely helpful and friendly but for the reasons above, I wouldn't rush back. It would be so easy to tackle stale bread and cleaner bathrooms!

    « Overnight Stay whilst on Business »

    I've stayed here before. I'm sure they've renovated or smartened the place. I only realised I stated before when I walked through the door into the bar area !!! WOW !!! It's an impressive building in a great location. If you didn't know it was there, you wouldn't know it was there. But it's extremely handy for motorways and Nottingham Centre or outskirts. The food is excellent and the service professional and prompt. (The guy on reception kept burping as he checked me .... He must have just enjoyed the All good. Highly recommended. Great Wedding venue I'm sure !!!

    « More than OK and if you like honest not above itself it is exactly that. »

    Whilst not a 5 or 4 star hotel (and it doesn't try to be) this hotel has quirky character and superb service. Yes it needs a lot of money spent on it as it is an old hunting lodge which has many character features which have been tastefully updated if not a lot altered since it was built but it is really a fun place. Excellent value for money - frankly cheap given the room we had - and a place with personality which Premier Inn and Holiday Inn cannot offer. I had a slight problem with my room but it was changed without question - superb. Meal was excellent. Wine was really good value. I loved the place as it was honest and genuine. Don't stay here if you want London pretension but do if you can take rough with the smooth. Not sure it will survive as I cannot see the sums adding up in February/March but Xmas and the summer must be magical (perfect for weddings) as the setting is superb. Wonderful lounge and gardens. If you want something a bit different but don't expect the earth stay here. The service and ambiance was outstanding, the food all right and the rooms very clean and tidy. Buy the best room in the place and you will be happy. Don't worry won't bankrupt you. Forget central Nottingham and accept a place which is just different. Will stay again as it was so genuine and just really nice. Well done!

    « Wonderful Wedding Weekend »

    Our overall impression of our weekend was that we had a wonderful time. We were staying at the Hotel for the duration of a wedding. And, before I get stuck in, I would just say that we would stay here again as we did enjoy our stay. Our room was No 20 - at the end of the first floor. Our room was clean and the bed was comfy. The Chamber Maid here does a fantastic job. The room is definitely showing signs of needing a thorough re-furb. The décor is dated as is the furniture and the soft furnishings. The bathroom was basic and freezing cold due to there being no heating in this part of the room. The room itself was warm enough. A point of health and safety in this room was the toppling wardrobe. If you were a little over enthusiastic opening the wardrobe doors the robe topples!!! Also in our room we had a hole (quite a sizeable hole) in the radiator cover which had clearly been in this condition for some time. The Hotel was bound to be busy this weekend as they had two weddings to manage but we feel, as did many of our friends, that the venue was somewhat understaffed in all areas, namely reception, bar and breakfast room. The breakfast room on both Saturday and Sunday morning needed cleaning before service began - one word, CARPETS! During breakfast there was a shortage of most things that your visitors required (plates, bread for toasting, butter and spreads, readily available fried eggs) and tables weren't cleared/laid - but this is down to staffing levels. Also we discovered that if you wanted a fried egg that you had to specifically ask for it. It was then cheerfully forthcoming. The staff were very helpful but badly managed. The wedding breakfast was lovely (although late due to over commitment on the part of the Hotel trying to run two weddings at the same time) - the food was tasty and plentiful. This hotel is beautiful and has got potential to be outstanding given some investment in refurbishment and increased staff levels. Fantastic venue, grounds and helpful and friendly staff.

    « Wouldn't go out my way to go here »

    Went here for a wedding. Food was basic, service wasn't that good. It's a wedding and they had one bar staff on at a time. There was no heating on through the day in winter. Everywhere was so cold even the toilets. The staff were helpful enough. The drinks at the bar was so expensive, everybody was complaining about the prices, think that was something to do with it being a best western hotel. Disco and the dj at night were the best thing out of it all. I wouldnt go here if I didn't have to but it was ok.

    « My favourite wedding venue »

    Witnessed many weddings here and in my experience, it's a fab little Wedding venue where the staff strive, each time, to give the bride & groom the best day possible. The chapel is beautiful, the grounds are divine, the service is second to none & the food is lovely.

    « mothers day lunch »

    I visited here for a mothers day lunch, the three course carvery I thought was good value, the staff were nice and friendly .I had soup starter which was barely warm enough, and again the carvery wasnt the hottest, even my wife's sticky toffee pudding wasnt hot , I cant understant how the most basic thing can be missed. Its a shame because the food was tasty enough. Thankyou

    « Attended a Wake »

    This is a beautiful hotel in a magnificent setting. Far enough away from the busy City to be in the countryside yet only a stone's throw away from the heart of business world and highlights of Nottingham. Steeped in history back to King Edward 111 it exudes quality and class. Sadly we were attending the funeral of a dear friend, but the environment and the helpful staff made it that much more bearable.

  • 4
    « Very comfortable for a one night stay. wonderful location »

    Allocated Room 11, which was large and airy, but also pleasantly warm enough. Good beds, and everything you need for a comfortable stay. A pity that some details are left without attention - such as the curtains, which need to be re-hung on the track, but all was quite clean. Staff very helpful (once they eventually managed to find our reservation), and bar meal was perfectly acceptable. Breakfast in the morning all very hot and tasty - except the scrambled eggs, which are to be avoided at all costs. Beautiful grounds for walking in, and overall the location set in a big country park is idyllic. Quiet and peaceful setting, Would stay there again if in the area.

    « Lunch »

    Ordered lunch off a decent varied menu. Wanted meat free so ordered veggie burger s. Was told ages later the chef had cooked meat burger and veggie option unavailable. Not a great veggie selection . took ages and we left without eating. Really unimpressed Really nice surroundings. Could do with a make over and heating . Staff pleasant but not particularly interested that we d sat some considerable time and then had no meal after going there for lunch. Disappointed

    « Small but comfortable room in a lovely building with beautiful grounds »

    I stayed here while my sister was giving birth in the nearby hospital, so this was a convenient location that provided a lot of rest and relaxation in between visits. My partner and I enjoyed several long walks on and around the beautiful grounds, and the restaurant food was both decent and affordable.

    « A Brilliant Stay »

    My Wife and I recently had a 2 night stay at this hotel. On arrival we were disappointed with our allocated room but a request to the 2 pleasant and helpful ladies on reception resulted in our move to a far superior room. We had dinner in the Restaurant both nights.The food was excellent with a good selection of dishes and was very reasonably priced, the waitresses were very efficient and most cheerful. Our room, and the hotel in general, was very well appointed and very clean. The buildings and location were amazing. The only downside was the breakfast buffet, do it yourself tea and coffee from sachets and lack of food and what was available, although good quality, was luke warm.

    « 18th and 50th celebration »

    We had a wonderful celebration here, the staff were very helpful and met all our request, albeit it the bar struggled with the service but slightly our fault as we had more guest than they anticipated ! Maybe a temporary till point for these occasions. Bedrooms and breakfast were lovely.

    « A thirsty night »

    We came to a joint 50th / 18th party here last night and although the venue is superb we just couldn't get served at the bar... not enough staff and the staff that were on were queuing to use the one till. My son waited 1 hour to get served. Such a shame but it gas really put me off this venue.

    « Poor breakfast »

    I must say our room was really lovely but I have never experienced a breakfast like it first there were no cups then we didn't have any bowls no bacon no eggs no juice no hot water in fact unless we asked for breakfast items we didn't get them, I work away from home on a regular basis and never have I experienced anything quiet like this .stunning venue,lovely rooms, but the service is not good.

    « Get the bar sorted »

    We attended Bestwood Lodge for a joint 50th and 18th birthday party, the venue was a good size with various rooms leading off the bar area. When I say bar area it's a room with a a very small bar at one end which for most of the night was 6 deep with queuing customers.. The bar only hand one till and one pump per beer/lager which meant even with an average 3 staff on duty the waiting time time was 20+ minutes per round, this resulted in a huge amount of frustration by all the guests which was a shame and took the gloss of a great party. it not rocket science that additional pumps would result in faster service and no doubt more profits, I know of various guest who just gave up queuing !! PS I don't blame the bar staff they worked their socks off all night

    « Grooms father wedding day 29th jan 2016 »

    Beautiful place great setting lovely food Such a shame that it's run by incompetence Bridal party stayed night before had to clear up venue from the weeding fare held weekend before. linen had to be brought in by taxi. Following morning (day of the weeding) bridal party are told they are not on the list for breakfast? 90 guests arrive 1 yes only 1 bar staff the best man went behind the bar and helped out serving 90 guests for a 3 coursee meal 4waiting staff grooms brother and nephew had to help serve the wine that was part old the package 32 mins from first to last main served The rest of the night was fantastic great DJ fabulous food and plenty of it for the evening buffet Breakfast the following day had to make 3 requests for cups and bowls then ran out of bacon and eggs took 10 mins to replenish In there defence the staff were as helpful and present but not enough of them por poor management. Booked a year in advance should have been ready

    « Stunning place to stay »

    Spent a fantastic night at this historic hotel. Spacious car park, stunning bar area and very large, comfortable bedroom. The decor dates back to the 17th century, I believe, and the oak wood panelling, gallery overlooking the bar area, high ceilings and ornate coving are simply charming and the whole place has a regal feel about it. I must admit it was extremely quiet and I only saw 2 members of staff, both of whom were very polite and helpful. The freshly cooked breakfast was probably the best breakfast I have ever had. All in all, I would recommend this hotel to everyone, and if you are looking for a place to get married, Bestwood Lodge Hotel would be hard to beat.

  • 5
    « A beautiful place. »

    Stayed here over the New Year with one of my daughters..Loved it, the building and history is wonderful, I have studied it a lot. This was the second time we have stayed here and are already booked up again for the end of the year. We found the staff very friendly and helpful... Bestwood park itself really is quite Magickal, lots of walks through the woods, pretty muddy but that was the fun of it. I highly recommend this hotel, especially if you have an interest in History and/or the paranormal.

    « Hidden Gem »

    Very quiet location in a country park hidden away from the main roads, room was quite large and good quality decor for an old building. Breakfast offered a good choice and eggs were freshly cooked to go with hot buffet for other items. The the evening meal was also very good. Plently of parking right next to the entrance way

    « Great location, period building, amazing staff »

    Stayed here with a group of friends for the new year 2015/2016. Really enjoyed the stay and impressed with the staff. However if you're into modern contemporary, instant service,luxery don't stay here as you'll be disappointed.

    « I've already booked my next visit. »

    I'm now in my 26th year of visiting this hotel so I guess that pretty much says it all. I had another enjoyable stay with lovely friendly staff, excellent service and fabulous breakfasts watching the sunrise over the country park. Although the staff were busy over the New Year period, nothing was too much trouble. The room was clean and tidy, ditto the bathroom. Tea and coffee making facilities and biscuits are provided in the room. The rooms don't feel cramped, there is a desk and a seat as well as the usual bedroom furniture. I've already booked my next visit.

    « Nice hotel »

    Historical hotel and as you would expect is out of date but this just adds to the ambience. Nice room fantastic grounds and affordable on a budget. If you want a romantic hotel stay you can't go wrong here the breakfast is table service and very nice too.

    « Poor service »

    Came to a Dinner/Dance last fri night, while the hotel is nice and our room was very nice the service for the meal was very very bad we sat down at 7 and some starters came about 8.40 the last sweets came about 10.30 no condimonts on tables no ordered wine cold food the list is endless, no bar staff to serve drinks, on saying all of this we all had a very good time because we all made the best of it we will not be returning which is a shame because the group has been coming for years

    « Hotel in North of Nottingham »

    This is a grand Tudor design hotel located in woodland so don't be alarmed when the sat Navigation leaves you 3 miles away in housing estate, just keep driving. The rooms are clean and comfortable and the area is quiet. It has free parking and free internet.

    « A bit of a disappointment »

    Visited this hotel whilst on buisness and was very impressed by the overall look and feel of the place however this was very short lived. The room was nice and well laid out but on my first attempt at a shower the water stopped as soon as the neighbouring room started running a bath. I therfore had to wait for the spluttering shower head to finish rinsing the shampoo out of my hair. The plumbing in general was very poor and I often would have to leave the taps running and go about my business until any hot water would come out. The walls were also very poor at noise cancelling, I would hear my neighbours TV all night long and then the staff setting up the breakfast room at about 6:30 in the morning. I also ordered an expensive duck meal to my room and was very disappointed. It was completely overcooked and dried out and made me think of eating an old slipper. I therefore satisfied myself with the scotch egg and heritage veg, vowing never to eat in the restaurant for the rest of my visit. Also beware of the resident artists as thay may spring an elderly choir on you barring you from your room, although this was more charming than a nuisance.

    « Looking for Robin Hood »

    Well I picked this one for three colleagues to stay while on business. We had a great time dinner was outstanding and we all will be back for another visit. The staff was very helpful when needed. We never saw Robin or his marry men, but did find a golden place to rest our heads.

    « quick stay »

    I have stayed at this hotel a few times over the past 5 years as it is convenient for my business and it has always been adequate for that purpose. I have to say that I have seen a definite improvement all round over the past year and would probably return even if my visits the following day were further afield. .

  • 4
    « Great carvery »

    We enjoyed an excellent carvery lunch here recently. We were impressed with the friendliness of all members of staff who were welcoming, attentive and had smiles! The food was delicious, well presented and in our opinion well cooked. Great choice of veg and giant Yorkshire puddings. We would have welcomed a slightly bigger dessert choice. A lovely building and plenty of car parking. Great venue for a family event.

    « 80th birthday lunch, what a sham »

    Booked this venue for 26 friends and family to help celebrate Dad's 80th birthday. Deposit paid in July, visited venue last week to finalise menu and organised birthday cake and prosecco for a toast. On arrival we were in the bar area which was pleasant, but small. The service was very slow with only 1 person serving, there were no clean glasses: dirty ones were taken off the bar, rinsed out and drinks served in them. We were taken into the restaurant and had 3 tables-2 for 8 & 1for 10. There was a jug of water, Orange and 1bottle of red wine per table. I had to ask for bottles of white wine we had ordered. There was no menu and then no staff. I went to find the menus and a waitress came over to our tables with them, but they were no correct as dad had ordered specific items as well as requests for Turkey and salmon to be available on the variety. The menus were taken away and redone, still incorrect. Bread was put on the tables. We then waited at least 20minutes before being asked for starters' orders. When it arrived it was in relays,first soup then about 10 minutes later prawn cocktail. Lemon sorbet had been requested by dad as a refresher-which we waited for whilst the variety was being set up. I eventually went into the kitchen to ask what we needed to do to be served. About half an hour later a server arrived and we went for the variety. There was no mustard, Apple sauce or mint sauce (beef and lamb and pork were on carvery). No cruit was at the tables and had to be asked for. The service was terrible-3 waitresses who didn't seem to have a clue how to take order or wait tables. I eventually went to reception to ask for April who dad had confirmed everything with to complain. At no point were we asked if things were ok and there did not seem to be any supervisor or anyone in charge. Sweets arrived in relays: Apple pie first with a confusion by waiting staff 're ice cream, custard and at one point a bowl of strawberries arrived the guests who ordered Eton mess had a 30 minute wait, when served it turned out to be strawberry and cream, no meringue. Overall it was a complete sham. April left before sorting out the problems and assured me 'the other manager would be along to help soon'. Lastly the birthday cake was put on huge plates with no plates to eat it off, so I took it all back to recovery area to asking be done again. The prosecco was poured successfully at a corkage charge of £10 per bottle. After 4HOURS we were ready to pay, but the bill never arrived,we had to ask for it. In the end Simon, the Manager came to see us to 'negotiate' the bill value. We paid for 26 carveries in the end and left feeling totally disappointed, let down, undervalued and will certainly not return. Apparently there was a wedding on at the same time and it seems all of the resources were working on that.

    « Lovely hotel, enjoyable stay »

    Stayed here for one night with a friend on friday. Lovely hotel in lovely setting, a little difficult to find as the satnav took us for a trip around some country lanes but when we finally got there we were pleasantly surprised. Reception wasn't manned when we got there but we received an apology as there was a wedding going on. (we did enquire for some bar snacks and were told they weren't sure if chef could do it because of the wedding but when the lady checked he said he could) Other than that couldn't fault the place, The room was spacious and clean, bathroom was spacious & lovely corner bath though it was a little hot in there. With regards to the lack of hot water that someone else mentioned , ours was lovely and hot. Could have done with more toiletries though as only enough for one person. Bit concerned that our window did not open. We stayed on for breakfast in the morning which was an extra £8 and was well worth it. Had a lovely view of the garden and all you can eat buffet & we really enjoyed it. Definitely worth more than its three star rating but maybe they should have more staff on when there is a wedding on? Just a thought.

    « Best Western Bestwood Lodge Hotel, Nottingham, ENGLAND »

    First time in Nottingham and I must have found the best place to stay! The hotel was quiet, relaxing and out of the way but still close enough to town for access. Food was excellent, service excellent and I'll be coming back whenever I'm in the area.

    « Lost Potential,Moody Receptioist. »

    Arrived early Saturday evening to be met by the most unwelcoming of receptionists, a rather curt " No" followed our enquiry as to whether there was a television in the bar we could watch the rugby on,she wasn't very helpful to be fair, it all seemed a bit too much trouble for her to explain that my room didn't have a number as it was called the Queen Mary or something. As we were a group of 9 lads we were allocated our rooms and off we went with our tails between our legs , it felt as if we had been caught smoking behind the bike shed at school. Anyway the four twins and one single booking didn't go to plan as me an my friend walked into the aforementioned room to be met with the slightly disturbing sight of a double bed, never mind, we were changed , taxi called and out into Town. Here's the thing, had there been a tele, we would have definitely watched the First Half in the hotel, then gone into Town, we had all been travelling most of the day and just wanted to relax for an hour or so watching the game. Anyway, this Hotel has so much potential, but it is wasted in its current form, it's seriously outdated, needs a huge clean and face lift and generally somebody with a bit of vision to see how good it can be. The actual staff were very friendly, which makes it all the more disappointing that the first point of contact was the receptionist when we got there. Cleanliness was poor, we went down for breakfast on the Sunday morning and were sitting in the main bar area , the floor was still covered in bits of silvery wedding stuff, and was in serious need of a Hoover, to be honest the stairs were in dire need of a Hoover too. I've stayed in Best Western hotels a lot, mainly in America whilst travelling and they have been really good, but have used only a few in this Country. Unfortunately due to this experience I won't be using a Best Western here again, I was really taken aback as to how poor it was. Real shame.

    « Quite an impressive building. »

    I stayed here on Friday 18th September as I was visiting Nottingham for the Great Greyhound Gathering. I picked this hotel because it was advertised as ?dog friendly'. My only real issue with this hotel is that I don't believe they can fully call themselves ?dog friendly' rather than ?dog tolerant'. She was allowed in the room and received a warm welcome from the staff (as did the humans!) but we were told she was not allowed in the restaurant and only the bar. This would have been OK but breakfast was served in the restaurant, when I asked if my dog was allowed in the restaurant for breakfast, I was told ?No'. This caused an issue for us as whenever I travel with my dog, we chose dog friendly accommodation where she is welcome everywhere so in order to have breakfast I had to leave her in the room. I set up a camera link between by iPad and phone so I could ensure she wasn't causing any mischief and could hear her howling. I was really worried she would disturb other guests early on a Saturday morning so only managed to throw some toast down my throat before going back to the room for her. This put a bit of a dampener on the stay. The hotel itself is absolutely beautiful, it looks like a stately home or Hogwarts! The grounds are also brilliant & I felt fairly safe during late night walkies. There's a section which is also fairly enclosed where my lurcher enjoyed having a couple of laps. The staff were very friendly and helpful when I asked for an iron and the boiler to be kick started so I could have a hot shower in the morning (my evening shower was fine). The breakfast what I tried/saw looked lovely. The decor is a bit dated BUT I felt it was in fitting with the type of building it is. I think it would have looked out of place to have such a grand building with a super modern interior. Everything was sparkling clean & if they could sort something out regarding breakfast (such as allowing people with dogs to take their breakfast from the restaurant into the bar, or allowing only certain tables in the restaurant) I would definitely go back.

    « Last minute stay »

    I booked one night here at the last minute for me and my partner. Our room looked as though it had been recently refurbished throughout and was lovely and clean! The staff were all friendly and very helpful. We enjoyed a nice breakfast the next morning and went for a walk around the country park afterwards! Overall this was good value for money and we will definitely be staying here again!

    « In desperate need of a refurbishment »

    This really could be a fantastic hotel, however unfortunately it is in serious need of a refurbishment. We stayed in the King Richard room and there were a couple of immediate snags, 1. The four poster bed was incredibly squeaky (time to replace) 2. There was no hot water in the shower (this was fixed by running the shower in the room next door....). Unlike some of the other guests we were fortunate in that there wasn't a wedding going on, however this in turn caused us an issue in that on return to the hotel the doors were locked and you aren't provided a key to get in.... Eventually the night porter turned up, but come one this is the 21st century. Breakfast in the morning wasn't too bad, but when we went up to the buffet there were no plates and no one in sight to get some more. The surrounding Country Park is great though it was be nice if they could lower the "aggressive" speed bumps on approach to the hotel as I'm sure if you are in a sportier car you may lose some of the underside of your car!


Venir à l'hôtel ...

Toutes les directions

Depuis : l'autoroute M1. Prenez la sortie 26, continuez sur 8 kilomètres vers l'est jusqu'au Best Western Bestwood Lodge Hotel qui se trouve à 6 kilomètres au nord du centre-ville de Nottingham sur l'A60.