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Situé à la périphérie du centre-ville de Norwich, le Best Western Plus Oaklands Hotel offre une atmosphère unique et détendue. Intérieurs sophistiqués, chambres variées, superbes espaces publics, magnifique propriété surplombant la vallée de la rivière Yare et vaste parking gratuit, tout concourt à offrir le décor parfait pour une pause détente ou un voyage d'affaires.
Best Western Plus
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Booked the Annex room for peace and quiet. When I arrived I didn't think it was right. Put in the main hotel not very plush at all bathroom could do with work and a good scrub in the corners. On arrival Shower wasn't attached to the wall properly. Coffee cups and spoons not clean, spoon looked like it had been licked clean. Cleaners didn't even give clean ones for the second day.. I wonder how many people drink out the same cup without washing. Loud music till 11/12pm people shouting n laughing and some idiots having a conference shouting and hollering at 6am out side the window. Which the reception staff denied and said some residents leave early.. Well that's a lie there's a conference of 40 people every Friday morning at 6am as confirmed by the waiting staff. Still going on as I type.. seen and heard with my own eyes Checked all my paperwork couldn't see any mention of room type.. on checkout I asked if I had the annex.. Nope apparently I was "UPGRADED" to the main hotel. I booked the annex for a reason and they actually DOWNGRADED ME Will not book here again in a few weeks when I'm back in town. Considering 2 nights cost £383 I'd expect more than a £40 travel lodge would offer. ID ALSO EXPECT THE ROOM I BOOKED.
The breakfast here is amazing, so much food, well presented and tasty, lots of variety on the plate too. Although a non vegan I chose that breakfast, it had avocado, corn fritters, sausage, spinach, beans tomatoes, mushrooms, I was full up all day. Room was clean and tidy, bathroom was spotless, good toiletries, lots of towels.
Last minute Sunday night stay. Evening food and breakfast were incredible. Staff were amazing all so happy for us to be there. Lodge was great value for money. Clean and spacious perfect chill time we both needed.
Arrived and although I had email confirmation, they didn't have my booking, this is not the first time. Food was excellent, but the service totally let it down. First course came reasonably quickly, but no one ever came back to check if everything was ok. They cleared the plates and brought sweet menus quite quickly again. Again the sweets came reasonably quickly, but disappointed to find the shortbread with the crème brûlée was from a packet. After this we sat chatting for a good hour and during this time no one approached the table to clear the plates or see if we wanted any more drinks. Had to search out someone to get the bill, and again to pay. This member of staff definitely gave the impression she didn't want to be there. Spoke to someone who went the previous and they had a similar experience . Never saw the same member of staff twice. Not up to normal standard at all.
Had an amazing meal with friends , atmosphere was great . The staff we're very helpfully. We were greeted with a huge friendly smile from the host Marissa and looked after all night . Definitely recommend
Overall my stay was OK but this hotel has some issues and some good points. So to the not so good stuff, this hotel is in need of some tlc in places. Things broken or in need of repair. Just looks tired. Shower in my room was useless. The water pressure was awful. Good stuff, the breakfast was awesome. Food was fresh and good quality and served by great staff who were polite and friendly. The only downside is its not served until 7am and it took a while to arrive which made me late for my work. If the breakfast could start earlier thus would help a lot of the contractors etc who use the hotel.
We were put into a suite. The suite was lovely but is in need of repair. The bed was really comfortable and clean. The whole hotel is under improvement so we can't complain. It isn't like things are just left. It's clear that this hotel is making vast changes, so we overlooked the little things.
Stayed one night. on Bed & Breakfast basis in this barren & boring environment. Not impressed upon arrival in Room 7 to discover the curtain rail was hanging almost off the wall, and the curtains could not be drawn with any degree of confidence! We found the SHOWER to be DANGEROUS & UNUSEABLE, as it's temperature could not be reduced from it's maximum to any safe water temperature level (a spring loaded catch to permit such adjustment was completely missing from the shower mixer). I also found that there was NO wall grip/handle for support whilst trying to climb out of the bath + shower arrangement. I'm 78 years old, and any fall would be most unwelcome, so I simply can't accept that we are the first occupants of Rm 7 to have experienced these basic issues! Our £11 BREAKFAST WAS SIMPLY DREADFUL, for both VALUE & QUALITY. Our fruit juices (orange & cranberry) were delivered to our table at room temperature, but with floating ice cubes ~ so very clearly betraying the fact that they had NOT been stored under referigeration at all! In fact my 'Cranberry Juice' tasted slightly 'yeasty', so I am confident that it had already started to ferment! I ordered the 'Full English Cooked Breakfast', unwisely, it seems, as I was presented with:- 2x fried eggs that were tired, and visually uninviting ~ although, perhaps due to some oversight, impressively they both had some runny yolk remaining! Soggy and saturated mushrooms that had disintegrated, into an oily black, and pulpy mess. Fried (white) bread that was crisp, but totally SATURATED with cooking oil. 2x rashers of 'Farm shop' bacon that were virtually uncuttable. I had ordered only 1 sausage, which was fortunately acceptable. I received 1/2 round of white toast (that was perched, and served on top of, the oil-slick that was the fried bread component ~ along with a rapidly melting portion of butter.....but NO MARMALADE. Whilst all this was on offer, a selection of totally sterile, too loud, and boring music echoed around the near empty dining room ~ it seemed as if there was one other Guest dining too! ABSOLUTELY DREADFUL! We couldn't wait to leave. I did discuss the poor quality of breakfast with the Receptionist when we left, and she commented that I should have discussed it with the waitress, and obtained a replacement. I retorted that anybody who produce something that bad in a commercial kitchen basically didn't understand the problem, and there seemed very little prospect of a replacement being any better. The basic cooking problem seems that all the food was precooked, and stored in the Servery in trays with no drainage.
Nice hotel ,with plenty of a space to sit out side and relax. Sadly we had broken sleep on the Friday night due to our room over looking the car park and staff area lots of banging doors as people left.
The whole experience from check in to check out was really good. Very friendly staff. We had a ground floor suite which was very spacious and comfortable. The food in the restaurant was excellent. The hotel is situated in the really nice village of Thorpe St Andrew next to the River Yare so lovely walks along the river. It is only 2 miles from Norwich so very accessible to get there at night in a taxi if you wished.
I thought I had booked this hotel for four nights last minute, but when we arrived no booking had been received. The receptionist was very helpful and was able to offer us a room in the annex. This should be avoided if possible. It put me in mind of a hostel and we were disturbed by someone going out of the front door(next to our room) at 3.30am and returning at 4am. On asking to be moved we were then given a suite which was very nice. There were a few things in the suite, like wobbly taps and bits broken in the en-suite also the insides of the windows needs cleaning, cobwebs and dirty, but not too bad. Food in the restaurant was very good and the staff very friendly. All You Can Eat Steak Night was a bargain! The reception area could do with a bell, I had to wait a considerable time on two occasions because the receptionist was in the office and didn't hear anyone there. Parking is a bit on the tight side especially when there is a function on, a meeting on the Wednesday and wedding on Saturday.
To expensive for 1 night room was OK but not enough beds breakfast was average and had to wait an hour after ordering with 4 hungry children. They also lost my wife's wedding present she got that was placed on our table with all our things and was unable to find the personalised gin glass think was broken and they didn't want to tell us
Stayed last night for 1 night after My daughter's wedding reception - 28 May. The wedding meal was fantastic, as was the buffet later. The staff were really great and friendly. Had a room upstairs in the original building, comfy room with all the usual facilities. Full English breakfast was amazing. The recent refit and refurbishment is great. I can recommend the hotel highly.
Stayed for one night for business. The check-in was great and the receptionist was very helpful. Room looked like it had recently been refurbished perhaps, it was a lovely room, really felt nice and comfortable, much nicer than the usual basic premier Inn/chain type hotels. Food in restaurant was fabulous, menu had lots of local produce and not your standard hotel dishes. The hotel looked full and the restaurant team were working hard to serve everyone. Overall I thought this was the nicest hotel I've stayed in for business in a very long time.
Absolutely beautiful wedding venue. Staff are super friendly and very helpful nothing was to much for them. Rooms are outstanding and so spacious. Food was absolutely Devine such a great range to pick from. Couldn't fault anything the wedding venue was absolutely stunning and was a fabulous day:
I had a pleasant stay for one night on a business trip. The food was local and very delicious. The restaurant was pleasant. I got a complimentary upgrade to a suite in one of the lodges which was really nice. Would go back.
I have stayed in this hotel several times. I booked this on a black Friday deal and no way would I pay full price for this hotel as room are a little dated in there decor. The outside area and bar and restaurant area is really nice just let down by our bedroom.
I had to book last minute, single room very clean and a comfortable bed. The decor was a bit tired in the room and the bathroom needed tlc. The carpet on the stairs could do with replacing as it is quite worn. My waste paper bin hadn't been emptied from the previous occupant. Staff were lovely, the river is close by and the bus nearby takes you into Norwich. I didn't hear any noise from the bar but I was woken by people slamming doors. Good parking but hotel needs better signs I went past and had to go back. It would have been 5 stars with a bit more maintenance in the room.
Stayed on Saturday night for our anniversary ... got upgraded to a suite. Lovely surprise! Had a couple of afternoon drinks in the sun (it was cold but the terrace is gorgeous! And all heated and undercover!). We booked for dinner at 7.30pm .. it was busy but we wanted to have a drink or two in the bar first. The hostess was really accommodating and told us to let her know when we would like to sit down. All in all a lovely weekend away. Breakfast was great too (hubbie of course had the full Norfolk ... I opted for the pancakes!). Thank you Oaklands. 1st April 2022.
Had my 40th birthday here with family and friends coming along to celebrate with me... couldn't be looked after more! Room looked lovely, buffet was lovely, staff were lovely. Roll on my 50th! Saturday 2nd April 2022
My son & I experienced great friendly hospitality from the staff at Oaklands as we relaxed on their patio. We ordered their Sunday plated Roast Dinner. I had the lamb and my son had the beef.Generous portions and a great variety of roasted vegetables plus all the sauces and extra gravy. The lamb was tender and succulent and I thoroughly enjoyed it! I highly recommend. Very delicious and tasty and I will be back for more! Encore ⭐️⭐️⭐️⭐️⭐️
The service offered was not the reality. We were an inconvenience to the staff, the function room was dirty, the curtains needed an iron, we found a dead fly on a serving area, decorations from the night before, gas heaters that should be condemned and dirty cups and saucers. Discusting. I should have taken photos.
Kitchen extractor fans should not be located next to a guest room, 15 in my case. Phone didn't work at all, toilet valves fitted incorrectly that did not allow enough water to enter the cistern. The toilet door had a lock but it was broken
Friendly staff, good experience, value for money - you can find faults if you look close enough but I always enjoy my business stays at the hotel and would recommend. Breakfast is varied, comprehensive and service is quick. Rooms functional with the relevant amenities.
Staff excellent. Food great (breakfast) Room a little under par for cost Hotel is also a venue and this does create a lot of noise until midnight in certain parts of the hotel including some rooms - OK if you are in attendance but not so good if you are staying for another reason. (check with hotel before booking maybe?) It is a 3 star hotel so facilities are basic - bed could be better ! Just a little out of the city but the walk in is OK (but not with a case from the station) and the bus service stop very close by.
On booking explained that my wife had difficulty with steps so where given am upgrade to a suite which had all disabled facility and was on the ground floor . On arrival all be it two hours ahead of normal booking in time. Room was available and staff friendly. Had booked a dinner slot ahead of arrival, again very attentive staff and found out which items were suitable for Gluten Free. Really good selection of food well-presented and good quantity and quality . Booked an dearly breakfast on Sunday as we had to be in Norwich early . Again, friendly staff and food great
Went there on valentines night.starters onion soup very nice main meal chicken was vey dry and veg under cooked.afters was supposed to be cream and strawberrys but ended up with icecream did mention it but no responce.
As we had been invited to a wedding at this hotel, we decided we would book a room and stay. Everything from booking the room, to checkout was very good in the hotel. The only complaint we would have as so would many more, we got freezing cold in the marquee, which unfortunately spoilt the enjoyment of the lovely wedding breakfast you presented to us and the wedding celebrations.
We booked a Sunday meal, the starters were fine but the two roast dinners were tepid. This was extremely disappointing as on the previous occasion my meal was cold. I asked for a free bottle of wine to make up for our disappointment and as we had finished our wine and would have nothing to drink when our meals were returned. There was no response to this except to say he would speak to someone. Both our meals were hotter but the standard of food was poor. The carrots were hard, the Yorkshire pudding and the broccoli were over cooked, the gravy was of poor quality and the lamb was tough, we didn't finish all of the meal. The Christmas promotional voucher was honoured and the bottle of wine had been removed from the bill although I would have been quite happy to pay for the bottle of wine that we had finished prior to our meals being returned. We are local to this restaurant and have had some lovely meals in the past but sadly won't be visiting again.
Have been back to this hotel on lots of occasions since our marriage at this venue, but the meal tonight was not good mains were really nice but the dessert for which we both ordered the cheese board was not worth the £9.95, 5 small thin crackers, a spoon full of chutney and 3 small pieces of cheese and when we were here in December we got given gold envelopes with tickets to be used in January or February which we had 2 free cocktails, after leaving the restaurant and going to the bar were told that we needed to order while having a meal needless to say we left the restaurant and bar without receiving the cocktails. We will not be returning anytime soon
Arrived in the afternoon check in ok put our belongings in the room which was pleasant and went to bar for a drink.the bar was staffed by a Nora batty character who didn't seem to know her way around the bar but eventually we got our drinks We booked a meal in Micheals restaurant after looking at the menu on line and decided to have the pork loin but when the menu arrived via the waiter there was no mention of pork loin only a limited menu which neither of us could find something we liked apparently we read a sample menu however we decided on a starter each which was soup and a baked Camembert for the main we chose lasagna when this arrived it was not acceptable at all tepid to say the least and nothing like a lasagne so we sent these back with no charge on our bill we then retired to our room hoping for a decent breakfast but we will see
We had a Christmas carvery in your marque today…. Wow! Absolutely fantastic. From the moment we arrived we were met by friendly helpful staff. My daughter was made to feel very special with a little bag of goodies and personal treatment. The food was fantastic and all were working so hard to get the food served quickly. It was above and beyond expectations, thank you very much Oaklands. Definitely be back again next Christmas!
Stayed in a lodge Wednesday evening, lovely room spotlessly clean, loving the lounge area. Met family in restaurant for dinner, food was amazing great service, polite and helpful staff , we all had a great evening. Breakfast served until 11am great idea, we had a lay in!!!
I can thoroughly recomend this hotel as it is very clean and comfortable and the staff very attentive. My only complaint is that finding it, in the dark, after a 7 hour car journey was a nightmare! The sign at the drive entrance is very small, unlit and can only be seen from one direction. We passed it once and very nearly a second time.
Great hotel, very helpful staff, fantastic breakfast, now booked in again for new year. Nothing was too much trouble, especially as they were very busy on the front desk, due to Xmas parties. Already looking forward to going back, and the breakfast was top notch.
having had an exellent meal at this hotel,we tried to book a table for christmas lunch on line.This was confirmed by e mail,with no mention of a deposit necessary . This was followed up by a phone call from the reception asking us for a £60 deposit for 4 persons or £15 each . There is no mention on line booking about a deposit.I was told i must pay it regardless or cancell the booking .....we cancelled deciding that in the current threat of a cancellation that being too much to pay
The reception had my name wrong [3 factors!]. They did not offer me a room on a lower floor when I said that I had knee replacements. The shower was too hot. The breakfast undercooked. The staff unfocused
the noise coming from the staff rooms above was unacceptable. constant banging and crashing, shouting and general noise all through the night. ruined weekend stay. the room was run down, stained carpets and run down bathroom and tiles. shower pressure was useless.
I recently attend a wedding here, omg what a shambles, on arrival we ordered drinks only to be ordered into ceremony and leave our expensive drinks behind! Not organised at all, waited a while for food and some had to wait longer so everyone eating at different times, food was disgusting, roast potatoes tasted of disinfectant and veg?! What veg, the profitorols were bitter no one on our table ate them. Need I say more.
Was very happy with our stay. We had originally booked an Airbnb in the centre of Norwich but after 1 night left due to safety concerns and noise levels. We were left with no accommodation for our last 2 nights and just turned up at Best Western hoping for the best. The check-in staff were really helpful and got us booked in. The rooms were better than our Airbnb. We stayed in the Annex where the acoustics meant you could hear people coming and going to the other 8 or so rooms but it was so much quieter than our original venue. A couple of miles from the city centre but still a doable walk (50min) or a 5min drive. Preferred being 2 miles out & quiet than city centre a really loud.
I will make it short and simple, absolutely disappointed, my wife and I, with my mother of 84, whilst sitting and waiting for our order, a group of about 12 women walked in rowdy, loud and obviously didn't give a monkeys about people also in restruant. We then opted to sit outside in the cold under heaters, to escape the noise of said table, . The restruant manager I assume couldn't give a monkeys either, the waitresses were apologetic. The food came and for its price was not good at all, Strongly urge you to find a decent restruant, this one is definitely a never ever go back to again. Learn by your mistakes.
I can only echo what a previous reviewer reported on the café at The Oaklands hotel. 4 friends met for a coffee and lunch and I can safely say none of us will be repeating the exercise and will not recommend it to anyone else. Such a shame as the café is lovely and looks to be a recent addition to the hotel. However, we have never been met by such surly, miserable staff who were not in the least bit interested whether they had customers or not. We ordered coffee while waiting for a 4th member of the party to arrive. This was served in a large cup with no saucer and no spoon. Staff promptly disappeared and we had to go and ask for cutlery. When it was time to order lunch, the staff had done a disappearing act again and we had to search for someone to serve us. When we ordered lunch it did arrive quickly (I wonder how they can prepare fresh sausage and mash in 10 minutes....?) but barely a word was exchanged from the waitress who looked completely bored. We asked for a jug of tap water and four glasses which another waitress brought and slammed down on the table with such force, I am amazed she didn't break one of them. It actually brought a smile to our faces as she looked so cross! The food wasn't too bad but we will not be returning for our next reunion. Shame as it could be so nice and is in a great spot where parking is not a problem and is just outside the city.
Very happy with the hotel, the room was very clean and had everything that you could need. The staff were very cheerful , friendly and helpful. The only thing that was too good was the mattress, it was hard and lumpy.
Service bad had to wait for ages for food after having to find a waitress who was pleasant. We ordered half a chicken which was so dry we couldn't eat it all as it was too dry and tough to cut. Was very Disappointed. We ordered the pudding which was good but also a reallly long wait we almost forgot we had ordered it! We were then charged extra for the chips (which was on the menu as part of the chicken dish) . I queried this as was told it was a fault of the till! Sorry this is now crossed off my list to return ☹️
I thought long and hard about spending the extra money on an upgrade to a superior room and wish I hadn't bothered. Although the space is large the room needed an uplift. There is a 'kitchen area' with a kettle, a sink and empty cupboards. No fridge, plates or cutlery so not sure what the sink is for. Plenty of room for a fridge which you would expect in a superior room. There was no air conditioning only a fan, it was unbearably hot in the night. The outside terrace had very old metal chairs and a table, not exactly a comfortable area to sit at. It also hadn't been swept for ages so there were leaves everywhere. The lounge sofa was old, not very comfortable at all. The bathroom was ok, although very dark in the shower cubicle. There was lots of space and the room was quiet as the superior rooms are located at the rear of the hotel in their own blocks of 4 but other than that I can't think of anything nice to say. We didn't eat at the hotel but the bar did provide ice for our drinks which we needed as no fridge. Plenty of parking and easy access into town. Save your money and don't bother with the superior rooms.
We booked Sunday Lunch at the Oaklands Hotel, The venue is quit pleasing and the lunch was let down by poor attention to detail. The Staff are not organised for a busy service and a lack of experience is all to obvious, Lots of young inexperienced staff where just overwhelmed by the volume of people, 20 mins to get a drink and no wine menu offered, (so we stuck with the beer). The food was not bad but again lacked the little touches. I would get in some staff trainers for the full time staff and hopefully they can pass the training on to the part-timers. its a shame as it could be very good.
The actual hotel rooms were clean, well furnished and the bed was really comfy, so no complaints there at all. Big props to the cleaning staff at the hotel for doing such a good job! My main grumbles were with the service in the restaurant, it took 20 minutes for anyone to say hello and seat us, we were then waiting another 30 minutes for someone to take our order as the item we wanted wasn't on the app. We had similar instances during breakfast for the entire 4 days we stayed there, with really slow service and poor customer service in general. My eggs were also very sloppy on the last day we stayed there after it took 45 minutes to be served.
Booked here at the last minute to try somewhere different for my husbands birthday. Unfortunately there was not much choice left so had an economy room on a bed and breakfast basis. The room was an economy room and it was small but clean and comfortable. The room was really warm as its above the kitchen. The staff were great though and got us a really good fan which really helped us. The breakfast was really good value and with great ingredients. We also Hadd dinner there twice as it was so good, really reasonable and the staff were so helpful and attentive. There was a great atmosphere too and it was so pretty. Had a great time and will definitely be back!
Booked for work trip… single room like a box but comfy bed and clean. The service though is terrible. Me and my colleague waited 40 mins for breakfast one morning and watched others who sat down later than us get served. When I asked and explained we had to get to work they said ‘it's next out' and didn't even apologise. Same the previous night for a drink, we asked 4 people if they could take our drinks order ‘someone will be over'. Wasn't just us too, could see others experiencing the same. Maybe they're short staffed due to covid etc but just saying sorry and acknowledging it would be nice!
Went on a Black Friday deal and after being rescheduled because of Covid we really couldn't have asked more from the staff who are the greatest asset to this hotel.They could not have done more they were really helpful and if we wanted more they got it. We had a suite with a terrace overlooking the garden and separate lounge and bedroom. The only Problem we found was with the wet room when the shower went on it wet the towels and the whole of the floor in the bathroom. We just moved the towels to stop them getting wet apart from this mo other problems and we heard no noise after 11:00 pm .
“Dirty burger” just a plain cheeseburger! Honestly I know they have done the place up but seriously the prices are a joke. £14 for a bland burger and chips! The actual beef was lovely but it literally had a cheese slice in it and a bit of lettuce that's not a dirty burger it's a naff cheeseburger £10 for a cocktail and £5 for a pint it's top end prices with very mediocre food I won't return
I was left stranded in Norwich due to a booking.com error. This was the last room I could find. The receptionist was brilliant. She ensured me that the room was available. I called again to confirm and she was very nice in telling me it is all sorted for me. Food was amazing. Servers were amazing. Very polite
Really disappointing two night stay. The ‘superior suite' is essentially an outdoor lodge type building which looks like a shed and is shared by a number of other rooms. Wouldn't call the accommodation dirty as such, more so very tired and old. The mattress was the worse nights sleep I've ever had. We were on the ground floor and could hear every footstep from upstairs. Definitely lower end of the market but for £150 a night and the photos on their website they make themselves out to be much higher grade than what they are. Would not recommend.
Just finished a distinctly mediocre 3 days at the Oaklands where we were booked in to attend a wedding. Rated as 3 star we weren't expecting a 5 star service but the Oaklands fails to impress right from the start. Firstly a ramshackle and overgrown entrance means that driving past the hotel entrance is a real possibility especially in the dark . Once we realised where the driveway was, we arrived in a tatty carpark littered along the back wall with cans and bottles with an strong smell of cannabis- this we found when we parked, was coming from a guy squatting beside his white van openly smoking weed. Tired after our 5 hour drive and, not wanting to make a fuss, my husband refused to let me mention the guy in car park and instead the pleasant receptionist booked us in. I requested an iron and ironing board at check in and was told there were none available until the following day- this request had to be repeated twice more the following morning before the iron arrived. Our room was on the top floor with a lovely view of….. the roof! But more importantly it was the smallest hotel room I have ever been given as a double room. Bearing in mind that the double bed announced the expectation that 2 people would be sharing this room, the floor space was miniscule even despite the fact that it contained nothing more than a small double bed , 2 bedside tables and a very small vanity unit/desk ( on which was crammed a dodgy looking kettle, the “tea and coffee making facilities tray” a desk light , a hand mirror and a box of tissues- the hand mirror was essential as the “mirror above the vanity unit was warped rather like a circus mirror). The single wardrobe had enough hanging space provided you only wanted to stay couple of days but there was literally no other storage. This meant that we spent 3 days with our clothes in our cases and all the other makeup/wash bags/hair products etc on the floor. It ended up looking like a teenager's bedroom with stuff literally everywhere! A request for more storage prompted a raised eyebrow from the receptionist and was then studiously ignored for the rest of our stay. The bathroom housed the narrowest bathtub it's possible to buy – my 6ft husband would have struggled to use it and a serviceable but rather tired shower. Again, no storage space beyond one glass shelf above the lavatory. Windowless as many hotel bathrooms are, the noisy extraction fan had to run for a considerable amount of time before the steam from one shower allowed a second person to use the bathroom. Housed at the top of the hotel the room was stiflingly hot and had no fan or air conditioning – in the real heat of summer it must be utterly unbearable. The hotel décor everywhere is rather bizarre ( the main stair carpet is tartan, the reception floor a sort of 90's limewashed oak and the rooms have a sort of 80's vibe) and very tired but we know that Covid has brought real hardship to the hospitality industry and to be fair the room was clean and the bed, if a little saggy, was comfortable enough. For me however it wasn't the room that let the Oaklands down it was its food, it's Covid compliance and the poor staff organisation. We ate twice at the Oaklands, at the wedding and once at breakfast. The wedding breakfast service was chaos- whole tables were finished one course while others were still waiting to be served. Despite having the food prechosen and the menu choice written inside of each place setting the staff were basically roaming the marquee asking if anyone had ordered the meal they had in their hand! It was like a well dressed greasy spoon café – “ who ordered the chicken? I've got a roast beef and a salmon here- anyone for salmon?” When it arrived, the food had obviously been plated up and reheated or set under lights for a long time as the plates were red hot and the vegetables had passed through “well done” to “deceased”- all apart from the new potatoes that were like bullets! The young staff seemed utterly stressed and under managed and whilst very sweet and obliging individually, were obviously totally overwhelmed. It was the same at breakfast the next day. We joined another couple on their table just as they finished their meal. Despite taking our order, returning with drinks and then with our food the waitress left the detritus of the other couple's meal on our table, and it was still there when we left. The staff member taking just 2 orders from the table still had to ask whom had ordered what and trying to attract anyone's attention for more coffee or condiments proved very problematic- other customers around us were complaining of the same thing. Finally – Covid compliance. The hotel is in England and therefore at the lowest level of Covid restrictions in the UK. However, this seems to have been an excuse for the management to lift their foot off the pedal and ignore Covid altogether . Staff nominally wear masks ( that is they have them but mostly they seem to live under their chin, hang off their ear or below their nose- in fairness the younger staff were better at wearing their masks than their elders). On our first night we went down to the bar (which is mostly outside on a newish looking decked terrace) and in the hour we were there we didn't see one table or chair sanitised – this was a feature of our stay and whilst there were still Covid notices up and hand sanitiser at the door it did not appear that the staff felt the need to use it. All in all I can't in good conscience recommend the Oaklands – it certainly isn't somewhere you'd want to spend a great deal of time in terms of either comfort or experience. Covid has been a dreadful time for the hotel trade but that is not an excuse for poor service and bad food – we are regular visitors to Norwich and it would have great to find a great place to stay at a reasonable cost but the Oaklands isn't it.
Facilities and food were basic, with service to match, and the prices higher than other places we stayed where all three were better. The dinner menu was fairly uninteresting and although the food was ok the serving staff seemed uninterested in more than just dumping it on the table in front of us. No offer to pour our wine, or ask if we'd like to taste it, both of which seem to be normal practice in most restraurants. As the evening wore on, it didn't seem to occur to any of the staff to turn more lights on (atmospheric is one thing; not having enough light for three of our party to read the menu is quite another!) There seemed to be a lot of cutlery and crockery dropped but maybe that was down to the low light conditions! On the plus side, the breakfast menu was better (I had the veggie breakfast, and it was very nice) although marred a little by the coffee being restricted to a single mug each of what tasted like instant coffee.
Stayed with family, one night. There was a wedding on (no problem) so it was understandably busy, but every drink order took 45 mins to arrive. If a large event is going to impact on service - charge me less. The dining area opposite the open grill-kitchen was occupied in part by a family group. The men were drunk and loud, shouting and gesturing at staff and other diners. We couldn't hear ourselves think so moved. The staff seemed unwilling to do anything about this behaviour - it went unchallenged. If Oaklands are aiming their product at the bottom end of the market, then they've achieved their aim. Breakfast tea/coffee order was taken promptly, but took 25 mins to materialise (it wasn't busy). When it did arrive, it was minus the order of 1 of our table. Toast arrived without a side plate or clean knife for the butter. No marmalade was offered. Yes, we could have asked for it, but paid £118 for my stay which included breakfast. Let's say the room was £90 - £25 for breakfast is steep, but could just about be justified with attentive service with attention to detail. Both sadly lacking. The "bucket" of condiments hadn't been replenished from the night before and was devoid of anything useful (tartare sauce with your full English anyone?). For the price tag, you would expect FAR higher standards of service and also a better standard of behaviour from fellow diners. VERY disappointing stay.
No towels in room prior to arrival and yellow stained bath mat which should have been checked. Steak meal was lovely although asked for medium and came out rare. Slow service in morning and at check out . Overall nice break away for one night
If you are looking for a gastronomic experience that is something a little bit special you can't go wrong with the Oaklands. The addition of a Josper (a hybrid grill and oven to us laymen) has enabled them to provide such delights as Holkham Estate Beef fillet, King ribs, Lamb rump and free range Chicken There is also an extended fish menu including beautifully cooked Lobster and crab.I intend to return soon to try the Skate wing. and Sardines. Oysters are a new experience for the area.There is also a spectacular bar menu and the local wine is a bit special too. In my opinion the Baccus tastes better than the New Zealand Sauvignon which compares favourably with other brands served in the area, If you want a culinary treat this hotel, in one of Norwich's more picturesque settings, is well worth a visit.
My room was awful. Resting feet inside a shower when using the toilet is not good at any time... Decor very old and tiles dreadful. Shower cubicle fine for a midget. Tiled floor in bar / breakfast area cracked and chipped and looks shabby (Also a breeding ground for bugs) Worse was the attitude of the staff - rude, unhelpful, uncaring, unfriendly and all for £80! Fine if this was a £30 hostel but Best Western is / was a brand I trusted to offer good accommodation and good service, how wrong I was.
Overall a very good stay.On arrival,we were lucky to be upgraded to a suite which was a lovely gesture.When we got to the room and looked onto the balcony,there was a beer bottle full of cigarette butts which wasn't the best sight. We don't smoke so didn't particularly bother us. As we sat with our feet up on the pouffe in the evening,I lifted the top and was shocked by what was in there...empty packaging from adult toys which had an address on...not what we wanted to see...hope they are removed for the next guests...good stay but glad to be home x
Two seniors needing to stay in this area of Norwich, booked the Hotel through Great Western, with no issues. The deal was on a Bed, Breakfast and Evening meal basis, although the evening meal was actually an Allowance of £20.00 per head, which is fair enough. First, find the Hotel. The entrance is overgrown, and is not easy to spot, but the car park once you find it is perfectly adequate. Don't park under the trees if you want a clean car in the morning ! The Receptionist was warm and friendly, and the booking in swift and perfectly acceptable. There is no lift, but a member of staff was summoned and very happy to help with luggage. Our room was in the main hotel, and whilst rather small had everything you could normally require from a mid-range hotel. We happened to be in Room 8, and it does have it's idiosyncrasies. The safe is on the bottom of a very cramped wardrobe space, and to read the instructions, I found it necessary to take a photo on my phone ! A printed list of Hotel Amenities is available in the room, so why instructions are not on that, I do not know. Plenty of drawer and wardrobe room, plus the normal tea/coffee tray, all fine. One bedside light failed to operate, and the television was interesting to operate as the remote had no battery cover. The mirror in the bathroom had one of two mirror lights out, the toilet flush was an experience, and the shower head was growing a fair crop of mould. Bathroom toiletries were fine. We were expecting guests for Dinner, and so went down to organise a table for the evening. Staff were excellent, warm and cheery. Do note that if you book a specific table for dinner, then you also have to book another table for drinking at, if you do not want to be at the table you booked for dinner. Later, we could see why, as the establishment was very busy. The menus are 'interesting' There are no starters, so straight into the mains. To be fair there was a very good selection of dishes. Two of my party choose the £60.00 whopper steak, and when this was ordered, asked for it to be cut in two, and served as such, as suggested on the menu. When it was served, it was whole on one plate, and the second guest received nothing. So, dish returned to the kitchen. The steak I understand was good, but the chips supplied were minimal, and really only a single portion. I choose the curry, and the actual curry was fine, but totally inadequate sauce for the large portion of rice and two naan breads. A very dry meal. A good selection of desserts, served nicely. Difficult for me to eat my cheese board for two reasons. One the cheese was icy cold straight from the fridge, and I was given to spoon and fork to eat it. Knife arrived about ten minutes later. The staff are young and nice, but somewhere along the line there is a training need. We ordered further drinks at the table, staff had to be reminded, and this took at least another ten minutes to arrive. Breakfast the following morning was weird. No fruit juice or fresh fruit. My poached eggs (totally overcooked and hard)and two bacon slices served on bread with no butter, or offer of butter, very strange. The hotel has a simply delightful large deck area, nicely set out with overhead heaters. What a shame the management do not look over the Deck Rail and note all the rubbish and rammel that guests have from time to time thrown over, and the grass was in a very unkempt state. So, our meal for four, with wine and supplementary drinks came to £220.00. Good value ?, not really. Would we stay at the hotel again, yes we would, but it's biggest asset is the staff. Lots of attention to detail required for the Hotel.
Having booked a “family room” on the basis that we have a family, including a young child, we were somewhat surprised to find that we had been given a room directly above the busy restaurant. The first night (of 3) was loud enough due to the sounds of busy dining. It was difficult trying to settle our 4 y/o with the noise, but we managed eventually. The second night, however was a complete joke. There was a DJ playing thumping tunes directly underneath the room! We made a complaint to the manager who advised they would offer an alternative room if they were able, but all rooms were full. They offered to ring around other hotels for alternative accommodation but no vacancy to move. The manager offered a refund if we wanted to checkout, but that would have left us without any accommodation. Just not an option when we have activities booked and paid for over the weekend. The DJ was asked to turn the music down, but this apparently couldn't be done til 9.30pm. Funnily enough, the volume wasn't actually reduced until 10. After this time the music was turned down a little, but it was still loud enough to hear the lyrics clearly from 2 floors up and we had the added bonus of it being supported by the sounds of drunken banter! We were grateful for the attempts of the staff to help, and we were glad the manager acknowledged our concern but were absolutely fuming to be put into this position. Anyone with a young child will understand how hard it is trying to settle them when there is loud anything, let alone dance music playing very loudly directly outside the bedroom window. After over an hour of unsuccessful attempts trying to settle daughter, the manager found a single room in another part the hotel which one of us moved into with our daughter. The other stayed in the original room as the new room was not big enough for us all. The new room was marginally quieter for about 20 mins, but then we found that the DJ actually turned the music up! Our daughter finally fell asleep at 9.45 out of pure exhaustion. To make it clear, we are not unreasonable people; everyone is entitled to have fun, and if we had booked for a single adult or a couple, our opinion would be different. Our issue is that this should not have been marketed as a family room, it simply isn't suitable for a family!!! Car parking was horrendous. There was a van blocking one way of the car park so everyone was driving in, only to find the car park full and having to turn around and/ or reverse back out again. Complete chaos! We had to ask at reception for assistance with parking as it was included with our booking. We were told to park in a disabled bay! We booked what we had expected to be a quiet, family friendly hotel so that we could enjoy a pleasant weekend break. Definitely not quiet or family friendly and our weekend break was ruined as a result. We will never be back and will be warning everyone we know not to stay here.
Experienced a lovely lunch today at Oakland's. Young waiter Ryan, looked after us so well, was charming and very attentive. So pleased with my choice of lunch, lobster and fries, excellent ! My first visit and I will go back loved it.
Had a fantastic stay at the Oaklands. Great to have a night away after lockdown restrictions eased. Our room was extremely clean & comfortable. Had a lovely meal on the terrace. Fantastic atmosphere & live music from a very talented musician. Very busy, but plenty of staff on hand. A shame we could only have our table for 2 hours, but understand why. Enjoyed a lovely breakfast too. Look forward to our next visit.
We stayed overnight last night on postponed Black Friday deal and it was great. We arrived for checkin and was greeted by an extremely friendly receptionist who was really helpful. My husband booked a superior chalet as we stayed in one of these when they were first built, the chalet has a lovely terrace plus loads of space for two people. The bathroom is huge with toiletries and fluffy towels provided. My only criticisms are the rooms are now a bit tired and are ready for a revamp, there is no fridge to cool your wine and the terrace needed a really good sweep between each guest, apart from that a brilliant stay.
My wife and I spent a night at the Oaklands hotel as we had an evening meal booked and thought we'd add a room and breakfast as well to give an extra feel of relaxation. We had booked a suite, which included a separate lounge and bedroom, as well as a double shower cubicle (giggity) and a jet bath. The suite was spacious and had a nice outside balcony. However, the finer details really let it down. The room was in desperate need of some TLC, decor was dated and dog-eared and didn't make you feel you were in a luxury suite, and while the shower was nice, we were massively let down by the bath as the jets did not work :(. On the plus side the food experience was excellent. In the evening we shared a 16oz ribeye steak which I was delighted could be served blue (a true indication of quality), and was accompanied by multiple sides (double chips, double onion rings, double veg) and 3 different sauces. It was a feast of very high quality. in the morning we continued to be impressed by the dining experience. it was a lovely morning so we sat out on the dining terrace for breakfast which had a lovely atmosphere, and the food was delicious. I opted for scrambled eggs, salmon and avocado on toast and it was divine. my wife had poached eggs and salmon as was equally impressed. Overall we very much enjoyed our time here, but do feel the rooms could use a good spruce up.
5 of us have just been for afternoon tea £16.95 each 1 2tier cake selection was awful sandwiches not even 1 slice of bread each a small sausage roll that was the highlight of the food £85.75 so awful ii did bring it to there attention that it wasn't worth the money they made some more sandwiches and they gave us a bucks fizz so they knew it was very dissapointing never again
Stayed at The Oaklands in Fritton Suite. Absolutely amazing stay from start to finish. Staff were friendly, happy and helpful. Suite was comfortable, one of the best night's sleep I've had in ages. Loved the little veranda with own picnic table. Evening meal was superb! Pork tomahawk....wow!! Loved the restaurant set up. The outside space was amazing. Like the fact the hotel boss walked around introducing himself, helping with table service and giving people blankets as it got a little chilly in the evening. Breakfast was superb. I have recommended The Oaklands to all our friends. Thank you for a lovely stay.
Having visited the Oaklands for leisure over the last few years, when a meeting over a coupe of days came up in Norwich, I booked myself and three colleagues into the Oaklands and we all had a suite in the grounds. On arrival the pace is buzzing and when you see the bar and restaurant area and food they turn out including using a " Josper " to its best you can see why they are very busy. Breakfast wa amazing on both days and such great choice well done a chef's you're great The rooms that we had in the grounds were spotless and great places to work and stay for a coupe of days Excellent just excellent. However, the best thing about this hotel.......... simply wonderful attentive friendly helpful staff, each and everyone o hem reflected the hotels rising standards. All four of us ravel not around the country and indeed the world do for a of us to say just how good the staff are must show the very very high standard these guys work at. Cap that off with a hello on both nights from Marcus the owner made the whole stay great. We will be back to use the Oaklands as base or meetings in the very near future. Thanks all at Oaklands
We met our daughter and partner at the hotel for lunch. The food was lovely. The staff were excellent could not have been more polite and friendly. As it was our daughters birthday , the owner even gave her a glass of prosecco. We will definitely be back.
A delayed (due to COVID) overnight stay. All aspects of this stay were super (even the staff dealing with our ‘room neighbours' music in the early hours). The room was comfortable, the evening meal was superb - the best lasagne I have ever eaten! and breakfast in the morning was brilliant, very filling. All of the staff here help to run this place so efficiently and the boss even came around the dining tables to chat to everyone in the evening. It felt very well organised, safe and that they genuinely valued every customer even though we had booked it through a Black Friday deal. This hotel deserves it's good reviews, they really work hard here.
Having passed several times, thought it a suitable location to mark the new phase of "covid freedom". A lovely lunch on the terrace, with enough sunshine to make it comfortable. Good food and excellent wine. Thoughtful and pleasant staff.
I live locally so just came for drinks and food, it is very professional lovely staff and was pleased to see Winbirri Wines and Suffolk olives on the list meaning local produce being sourced. The owner came and thanked me for my custom was really a nice touch.
Lovely food and very good service highly recommended , the outdoor seating was well covered and heated . The staff were always on the go checking that everyone was happy and had everything they needed. Even the owner was making sure everyone was having a lovely time x
We were a table of 6 (pre-booked) and sat down, expecting waiting staff to come with menus, take orders etc. We sat there for a while and eventually managed to catch someone's eye only to be told it was all done trough the app on the table (if we,'d been told when we sat down we could ha saved a good 30 minutes) The drinks came out sporadically as did the food...eventually! Our1st meal came, followed by a dish of veg.....and the next one was around another 10 mins....and this is how it went on. The next 2 plates came out after about another 10 mins along with some veg of which most was inedible After sitting there for nearly 2 hours one of our party still hadn't their main course, another hadn't got the drink they ordered with their food, another had her main meal refunded as it was inedible and 3 of us cancelled the dessert otherwise we may have been there all evening I appreciate it's the first Sunday out after lockdown but the hotel knew how many were eating as everyone was pre booked but I'm afraid the standard of food and service wasn't all that it could have been (every member of staff we spoke to was apologetic about the wait etc) but I, and the other members of our party, would certainly think twice about going back to the hotel
We decided to get our mum a take away afternoon tea for Mother's Day and the Oakland's managed to squeeze us in last minute. The afternoon teas were packaged lovely and the quality of the food was very good. Highly impressed.
The kitchen staff are very nice and always so lovely to speak to, I have been staying here since June and they have always looked after me. The food they produce is absolutely phenomenal, Aaron and Ross are incredible chefs and make such good high quality food. The hotel is an amazing place to stay with absolutely brilliant staff all throughout from the hotel staff to the restaurant/terrace staff. 10/10 for me and really feels like home and a second family to me. Highly recommended to anyone looking for a place to to eat or stay in the Norwich area.
I will thank all the staff for the time i stay in this hotel. Very help full and friendly staff. The rooms are nice and good. The restaurant serve very nice and good food. After 6 month it was hard to say good bye.
We were offered an indoor table with a wink when we were clearly not from the same household. Not a good start. Terrace was chilly and it rained the night we visited so we did get a bit wet. The food was ok but part of the order was forgotten despite 4 times of reminding. Some of the staff very pleasant and attentive. Drinkers not eating at a table, not comfortable with the flouting of the rules. I wouldn't rush back. The car parking is also a nightmare
I have visited the Oaklands many times over the past few years and have always enjoyed my stay. they have made a lot of refurbishments in the downstairs areas of the restaurants and bars which is absolutely delightful. We had a Sunday lunch and the food was exceptional. The breakfast was the best breakfast I think I have ever had, with very tasty produce from the on-site Farm Shop.
I have stayed in a couple of hotels in Norwich , but the Oaklands is my favourite. The staff a really friendly and always helpful. The food is amazing , I have always had really good meals here. The BAR/ Restaurant area is very nice area. Don't just take my word for it .. go see yourself
Stayed for two nights for work - would recommend purely for the food! Had the Norfolk burger on day one, that is a seriously good eat! The rib eye steak was glorious, and the brownie is to die for! Fist bump to the chef!
Definitely recommend this hotel for location, parking, service and amenities. We have stayed at this hotel several times over the past few years. The current system shows that the hotel has upgraded its facilities.
Chose the Oakland's due to location and cannot sing its praises enough Our twin room was clean and modern ... the receptionist said that they were upgrading their rooms Food was amazeballs. Sirloin steak cooked to perfection and the chicken with the mushroom sauce was divine. A lovely Norfolk wine list and a lot of Norfolk Gins .. really like the Norfolk theme. The staff were friendly and attentive. Such a shame it's lockdown number 2 ... we'll definitely be back and would highly recommend the Oakland's. Thank you all for a great time.
Restaurant only -Sunday 14.00 lunch - 1 st service was slow ( drinks took 25 mins from ordering by which time starters arrived). Mussels (for 3) had a 20% non-edible rate , the chicken roast was bland , the lamb roast had passed its best and was almost tasteless, my wife liked the skate though. The veg portions were mean and over cooked. Seats were basic/hard. Lot of space given over to selling meat, veg, bread etc... from the associated farm shop ( in the same room) made the experience a bit too cafe-like rather than restaurant.£107 for 3 was poor value for money. We were regulars @ the Oaklands in its previous guise but I doubt we will return anytime soon.
We visited this place as we had heard that the food was excellent. And it most certainly didn't disappoint. It was just superb. The place was lovely too. Compliments to ross the chef who was on that day. Will definitely go back.
Love coming to this hotel as Thorpe St Andrew is such a pretty place and only a short taxi ride into Norwich city centre. The only criticisms I have for my recent stay is that the lodges are now rather shabby and the choice of wine wasn't great. I know these are hard times for the hospitality industry so don't want to be too hard. I'll definitely be back!
Excellent venue with indoor and outdoor seating -up among the tree tops. Good food, reasonable price, friendly and efficient staff, especially Sharron. Also has a farm shop with lovely bread and cheeses. A classy place.
Despite all the challenges of Covid, the staff have remained resolute in ensuring the Oakland's is a true gem to visit and stay. We have stayed in the past but the investment made recently has transformed the place. In the summer the terrace was like being transported to the Mediterranean. Here we are again on a damp October evening, in the fresh air on the terrace, basking in the warmth of the overhead heating, enjoying a fabulous delicacy from the restaurant. We honestly agreed, these were the best steaks we've ever tasted. No mean feat considering the steaks I've enjoyed around the globe in my time. The Oakland's has a truly unique vibe. An ‘X' factor perhaps that we've never experienced elsewhere. We will be visiting again very soon and recommend you do too! Special thanks to Jack, Seb, Adam, Stephen, Emma, and Lucy and all those we were too fuzzy to remember who made our stay so memorable.
Fresh and clean decor,Excellent food and service, friendly staff and reasonable prices, vegetarian choices available which were nourishing and very well presented, the best fries I've tasted for a long while
booked the oaklands for an bank Holiday weekend break . We stayed in a superior suite which was clean and spacious with a balcony. The food was excellent especially the breakfast. Staff are very helpful and friendly and do a fantastic job despite the restrictions due to distancing to make you feel welcome. Had a great time.
We stayed on Saturday night and was so impressed with everything. Firstly the staff were amazing - special mention to Malcolm who was so attentive to us day and night but also didn't stop - massive attention to detail. The food was all locally sourced and fabulous - all cooked to perfection. We went for an overnight stay and had breakfast also the next day which was also fantastic and good value. Would also recommend the expresso martinis !! Anyway we will be back - well done team Oakland's !
Thank you so much to Steven, the restaurant manager who went out of his way to give me the best birthday lunch....the fish platter was tremendous (apart from the prawns that were a bit tasteless I'm afraid) Delicious & highly recommended ❤️
The hotel was in and excellent location, the area is lovely and getting around from there was easy. Food and drink was superb and the staff were all very helpful. Highly recommend staying and we definitely will again.
excellent service from all staff including manager very clean and well spaced for covid 19 restrictions friendly atmosphere lovely food and good value very impressed will definitely return lovely evening thank you
We booked this hotel under the best western 3 nights for the price of two. It was our third choice in Norwich bit had a lot of upsides along with a few irritations. It's easy to find and has a big car park. There is construction going on, which has used a lot of spaces (not good as busy). Reception very efficient, room good value for money and clean. The restaurant has been set up outside and they have a great area. It's just stunning under lovely trees, easy app to order and heaters and cover for rain. They are doing work to expand are for later in year I side. The food was grills for fish and meat. Excellent quality , good value and to be repeated. I saw people ordering takeaway which is some recommendation. The cockatoos where good. They will do anything so ask. The breakfast was I treating. At weekends.it does not start to 9am which is too late for most. We were served early on out first day and had a great breakfast. On our second day parts of breakfast were missing and given p-g tips in a mug with string to take out bag. Not good and no juice. Third day, better. But tea still lousy. They are busy so can expect variations. Food and ambience good. On penultimate day our room was not cleaned. I think it's a case of covid overload. The housekeeper dealt with well. The new bloefield farm shop is great. It looks like there are plans to really bring this place up. I hope so as I would come again. Good to have merchants of spice nearbye and rushcutters. So nice place for a few days. Just less than 30 pleasent mins walking to town and a few mins by taxi.
Tucked away behind a road. Entrance up a hill awkward parking area. Check in was ok pleasant receptionist.We did consider eating there however we had reservations else where. The walk up to the room was creaky and there was evidence of damp cracks and a smell of greasy cooking. The Room was ok however the bed was two singles put together so low you were almost on the floor and a bit short . Cleaning of the room appeared basic.given the current pandemic The velux window in the bathroom was dirty as was the room window. Plus a few dirty corners. However the bedding and towels were ok the teas and coffees were generous.TV ok good fan A reasonable night sleep but unexplained bangs which woke us on a few occasions . We stayed for breakfast where the bar was ok but there appeared to be a dirty marquee & some loose decking and the table cloths were stained (possibly from the night before). Breakfast was tepid and a bit overpriced coffee and tea was ok . Best to be avoided. For some reason they played jazz? As we said its the sort of music off licences play to stop kids congregating outside & it was a bit loud & annoying. I am not sure what the Management dynamic is but the staff did not appear motivated and appeared not to care I am sure if anyone complained would receive a millennial strop or a toddler tantrum or just outright hostility, One thing I have found over the years in hotels if it looks shabby you will be treated the same. One to avoid .
Recently renovated and tastefully improved and is a perfect location for a summer evening dining however it wasnt quite what we hoped for. In fairness they were extremely busy with a high uptake from the eat out to help out scheme proving very popular but we waited a very long time for our orders to come. It wouldn't stop us going again as a visit there last week was very enjoyable although this was at a quieter time. Food was good when it arrived although the sharing seafood platter had run out which was what we had planned to order. My comments to the company are listen to the customers when things aren't going according to plan. Most people accept when situations are abnormal but they want an apology and not excuses when service isn't what is expected.
We visited the newly refurbished restaurant today for breakfast, our first observation was that the staff were not wearing face coverings, we didn't feel that the staff were maintaining social distancing and possibly not sanitising the tables and chairs sufficiently. My pancakes were burnt, when I mentioned this, admittedly when paying, it wasn't treated as if it was a problem. The discount wasn't applied on payment I had to request a refund, so all in all I would Not recommend this eatery.
Stayed at this hotel for two nights. Lovely area, clean room, jet bath and shower. The bed was very comfy. However, there was no air conditioning and as the weather was over 30 degrees we had to have the windows open, where we heard the sounds of the bar below until after midnight both nights. Just be aware that it may not be a quiet break if you stay at the weekend !
This is a great hotel the and the staff are fantastic and so friendly. Sunday lunch is just the best and cannot recommend this enough. The new decking area is so nice for a drink with friends or family.
I booked a room to visit relatives who live nearby. This was a week or so after restrictions on staying overnight in England were eased. The hotel was spotlessly clean, staff were lovely and it was nice to hear people out on the terrace. All social distancing rules were in place and followed. Would definitely stay again. Be aware that there is no lift and, due to the age of the hotel, there are some creaky floorboards. It didn't bother me but might be an issue for some people.
Has to be one of the best places for food during this pandemic! On arrival we were greeted at the front door with a smile and a warm welcome, information on where to go. When Entering the Garden space it's full of natural light, fresh breeze and inviting background music. The atmosphere was calming and relaxing! We didn't go for food but was so tempted watching the chef “Dave” behind the kitchen preparing the food we couldn't help ourselves! We ordered the chicken salad and burger to share, it came out as decent portion sizes (which I love). The presentation was out of this world! The attention to detail takes it far further then a 5 star rating! We couldn't get enough so we ordered dessert! Oops sticky toffee pudding, with fluffy homemade toffee sauce and a scoop of ice cream we were in heaven!! All the staff were inviting, considerate of the boundaries regarding COVID, yet still delivered the same attention to customer service! From observing the restaurant everyone was greeted by all staff and welcomed with hellos and smiles. Had such a fantastic evening and would love to thank everyone there! I would recommend the Oakland to everyone who enjoys quality food and perfect atmosphere. Will definitely be back for “Dave” food!! Many thanks Georgia!
Stayed at Oaklands for a 14-day quarantine prior to joining an offshore vessel. Elly and her staff made us very welcome and did their utmost to accommodate us during our stay. The spacious lodges (Calthorpe & Barten) and garden, as well as the excellent evening meals and great selection of wines were particular highlights. Obviously our stay cannot be compared to one under pre-Covid days but any limitations were more than compensated for by the friendliness and attentiveness of all the staff. Many thanks Elly for your personal touch. I would highly recommend staying at the Oaklands during the current Covid period should quarantining be a required element of your job. Would like to thank all the staff and wish Elly & Co the very best of luck in the future. Hope to pass by again...Robert.
During lockdown i have been working more shifts at the Hosptial and I have stayed at the hotel for a few nights as i am traveling 40 minuets everyday to work. The staff have all been very friendly,helpful and professional at this awful time following all of the procedure that are in place. The room i have stayed in were clean and comfortable too. I have also had evening meals at the hotel which were delicious. I will definitely be returning with my husband when it is allowed and safe to do so.
Although I didn't stay at your residence, I still wanted to thank and give recognition to all the kind people at the Oaklands during this though time. I can not thank them enough for the many splendid home made meals the darlings have been delivering to my door. I don't know what I would of done without them, thier kindness and generosity. It's overwhelming. Best Regards Grace
Beautiful setting across the road from the River Yare and a very short walk to riverside pubs and Thorpe Marshes. Very kind helpful staff. Double room lovely and clean, very comfortable and bathroom spotless. Well done for supporting key workers - it is so greatly appreciated - I will definitely return in better times!
During the lockdown I've been able to continue working as an A&E and air ambulance doctor only due to the hospitality of the Oaklands Hotel. The staff could not have been kinder and more supportive going out of their way to ensure I've been able to rest between busy and chaotic shifts at the hospital. My room was spacious and immaculate with a very comfortable bed and a lovely bathroom. The generosity of members of the public buying meal vouchers for front line staff has meant this is another thing I've not had to worry about. The restaurant staff and the choice of menu was exceptional and the food absolutely amazing. By staying open and caring so well for front line staff has in a small way produced a little positivity out of such a devastating situation us to continue to do our jobs and save lives.
I am a nurse and normally stay with my parents when I'm on shift. Unfortunately I am unable to do this now during this incredibly difficult time. Someone told me the Oakland's Hotel were offing NHS staff accommodation. I messaged asking if this was possible and they booked me in straight away. I am incredibly grateful for this as I was going to have to endure a long journey home after tiring stressful shifts. I have a cosy room and the place is lovely/clean and the staff can't do enough. Thank you so much again from a very grateful nurse. Definitely recommend to everyone :)
During lockdown myself and 10 colleagues had our accommodation closed down on a days notice. As everything was shutting this hotel opened its doors to not just ourselves but also NHS staff. They also delivered food to the elderly in the local community. I take my hat off to the owner and staff, who during time of national crises have done an amazing thing. On top of this, the hotel is really nice. Anyone looking to book a room in Norwich or a function should 100% use this location. Thank you so much, if everyone had your mindset the world would be a much nicer place!
This hotel has Gorgeous rooms comfortable beds lovely bathrooms new condition and very clean. Polite experienced and friendly helpful staff. Not special looking on the outside but what does that matter.
Everytime we go it just gets better and better. The staff are just lovely, it's like going and staying with old friends. Never a dull moment. The food is to die for, and if you have read reviews saying different then all I can say is they must have had their taste buds removed! The rooms are just right for a night away from it all and the beds are so comfy to fall into after a few drinks at the bar. Talking of which, Cheers has got nothing on the Oaks bar! "Where everybody knows your name, And they're always glad you came." Best bar in the city for drink and banter.
Had a fantastic stay this weekend. Great value for money, the staff were friendly and helpful and the food was exceptional! We are due to get married here in August- I am really pleased with everything!
Small bed but a large room with comfortable seating area and tv. Coffee making facilities in room also. The bar and restaurant are nice and the staff were friendly. Could do with a bit of work around the place but it's not too bad and doesn't spoil your stay just yet.
Stayed in one of the lodges last weekend, very spacious and lovely decor. Had evening meal in michaels restaurant and the food was amazing!! Staff at all times were very friendly and welcoming. Breakfast was a bit confusing as they have changed the layout and preferred the old buffet style but again food was very good although portion size was small. Definitely look forward to going again
I would like to sing the praises on the new restaurant at the Oaklands Hotel. Firstly the staff walk around with a spring in their step and know what they are talking about and are polite. The new menu and food are now much better and very well presented and when served it is done politely not slapped down on the table like it used to be. Overall much better. If i have one gripe i could not lock onto the hotel server
I arrived at about 7:30pm, and there was already another guest waiting to check in. He went off to find someone to check us in. Once checked in and sorted out, I ordered room service at 8:30pm. It was 9:30pm before I realised the time and my room service never arrived. There was no call as to why, it just never arrived. When I woke up in the morning, I got up to shower and my shower wouldn't run hot water. Only freezing cold. The positives were that the bed was really comfortable, the room was nice and the bathroom was well decorated too. Check out was swift but I wasn't asked if my stay was ok or if I had any problems. I got a copy of my invoice and left.
Very friendly staff that make you feel welcome as soon as you arrive. Room was nicely decorated and had the essentials that you would expect. We had booked a table in the restaurant and was extremely pleased with the service that we received from the staff. The food we had ordered was absolutely tasty mouth watering and fabulous and cooked to perfection. Breakfast the next morning was a help yourself to cereal toast coffee fruit and full English you ordered and was brought out to you which was very nice and tasty. All in all my partner and I enjoyed our stay at the Oaklands hotel and would recommend this hotel the only complaint we have is that it is not clearly signposted on the main road and you could easily drive past it and the internet keeps dropping out. Apart from them two issues a good all round service accommodation and food and friendly staff
Stayed her last night room was lovely and spacious and comfortable beds, room was quiet. Had a meal and it was perfect good portions with excellent service will return. Prices are very reasonable for a hotel.
I came with my boyfriend for an overnight stay. We booked a standard room and i was very impressed with the decor. The amenities were as you would expect from a hotel of this calibre. I was very impressed with the menu choices at the steak restaurant on site. I cannot recommend enough the pork belly and chicken popcorn. After our meal The waiter came over and cleared away in a timely manner. The entire stay was exceptional. I look forward to returning.
If it wasn't for good company of friends I would have got a taxi home The venue was in a room upstairs with. Dark dingy entrance, no signs of welcome from staff We firstly asked for a bottle of standard Malbec and was told they only had 1 bottle!!! Surely they have buyers to ensure that the bar is well stocked The food was mediocre with a very slow wait between courses definitely not worth the money we paid for the evening The DJ/singer had problems and was unable to sing so the whole evening was flat We have complained as many other people have but we have heard nothing!! This is such a shame as the hotel could be good with the right management Hence 1 star
Second visit in 4 years first was my daughters wedding lovely stay recently stayed over night with family stayed in room38 smelt mouldy damp patch on ceiling and mould on bathroom tiles and grout. Breakfast next day full English was cold all 8 of us had cold food. Would think twice before returning.
Our room (a twin as no doubles were available) felt like it was last decorated in the 1950's. It felt old and dirty and it smelt odd. The corridors leading to it felt grubby. The pictures shown on this site suggest the place is really modern and fresh. NOT SO! We had an evening meal in Michael's restaurant for 6 people. The whole meal was poor. In short anything with meat in it had been badly overcooked so that it was either burnt, or totally dried out, tough and tasteless. Really disappointing. The staff were made aware and reacted well - but when the food on the menu is priced quite high, you expect a quality experience. The restaurant was SO noisy that we could hardly hear the other people on our table speak. The bar area is awful. The layout looks old and tired and the 'booths' for seating are tiny with zero leg room if there are more than 2 or 3 of you. Drink prices are way too high given there is no feeling of luxury or experience in the bar. A wedding was taking place at the venue and when we arrived guests were outside on the decking at the back of the bar. This area was absolutely disgusting. The pagoda and marquee tent were both yellowy green and covered in moss and algae. Other white objects that should help make wedding photo's look good were similarly filthy and green. The decking itself looked horrible. If it were my wedding I'd be asking for a serious refund!! How can the hotel even think that area was acceptable for someone's big day?! All in all a VERY DISAPPOINTING stay. The front of house staff were all helpful and friendly but they are let down by a really tired grubby looking/feeling building and an atrocious quality kitchen. We have another booking there in March and I think we'll be finding somewhere else to eat / drink!
Cant fault the room very clean and bathroom lovely The downside was the even meal in Micheals restraunt very over priced waiting time between starter and main course was over an hour and when it arrived for example the half roasted flamed chicken came with just the chicken chips or potatoes were extra costs any vegs were again extra which then made that meal over £20 just for a chicken dish and the chicken was very dry My wife had the chicken & bacon salad there was no blue cheese dressing as stated she had an extra side dish garlic mushrooms that the dish was so hot when it came they put it ontop of the salad which ment removing the pot from the salad which was so hot burnt her fingers and chicken which were big strips were so hard cut the inside of her mouth at this point gave up on the meal The matredee was very good did not charge us for my wifes meal It's sad to say but because of the meal we would not stay at this hotel because that's the only option of food.
We booked this as a black friday deal (we had done this the previous year too ), our stay was amazing .We were taking elderly parents as their christmas present and i have to say from start to finish service was incredible. I had a few query's and emailed the hotel , Vicky was very quick to respond and so helpful , she made such a difference to our stay . We arrived for afternoon tea and were served by a lovely man who was there throughout the stay ,evening meal and breakfast too . The food and service were the best we have had in a hotel in this country in a long time , just the little personal touches made our stay so enjoyable , we had a lovely room and our parents had a lodge with a wet room this was worth the upgrade for them as all on ground level no stairs to encounter . We would highly recommend this hotel to anyone wanting a lovely chilled break in nice surroundings . Thank you all at the oaklands, we have booked to go back in April again
We bought this deal as we have stayed in the lodges before and had a great time. We arrived early and parked our car in the car park for free and caught the bus into Norwich. The reception staff are very friendly and helpful and we checked in later swiftly. We were on the first floor in a very spacious and clean room with an excellent en-suite. As it was winter there were no weddings but I can imagine the room we were in could be noisy as it faced the marquee but no issues for us. Our deal included £40 towards Michaels and the meal was superb but I will review that separately. Breakfast was good freshly cooked with plenty of choice. This was a great deal and yes we will be back.
The location is good for ease on outskirts of Norwich and there is parking onsite which is good (although a little tight if lots of people staying/function on). My room was very old fashioned and bathroom was very tired but it was clean and tidy. There was a function on and this spilled in to the garden area at the back which my room overlooked so I did find it quite noisy and difficult to get to sleep but it did finish before midnight and I'm sure this is not the case all the time. Restaurant is modern and looks good, had a nice meal and had A very attentive waiter who I think described himself as the restaurant manager, he was very good. The restaurant experience was probably the best part of the hotel. Breakfast was also good with friendly morning staff. Would stay at this hotel again if needed to stay in the area
Amazing Black Friday offer of dinner bed & breakfast for £68 with £40 food allowance. First class service of hotel and restaurant even though it was an offer! Hotel not much to look at but looks can be deceiving. Will definitely be back!
Christmas and Twimax break Good location – there are buses from bottom of the drive that take you into Norwich City Centre. Stayed in one of the suites the interior of which badly needed a lick of paint and the curtains could certainly do with a wash also the furniture was marked in places. The bed pillows badly need replacing and were well past their best. There should have been a safe in the room, this we mentioned to two different staff members but never received it. The food served over Christmas Day and Boxing Day was superb. We dined in their new restaurant called Michael's Grill and Steakhouse which was really good but once you have eaten there a couple of times it would have been good to have a more extensive menu with more choices and fresh vegetables. Breakfast was served in the bar area and we nearly always had to ask for bread, plates or cutlery which was a bit off putting. Cooked breakfasts were taken to order and these were always good. The outside of the lodges are all badly in need of a lick of paint or varnish. All of the staff we encountered were very friendly, polite and helpful.
We arrived at hotel for the new years eve function and we were not disappointed. Very professional and friendly staff. The hotel room was very spacious and comfortable, it was clean and facilities were good. The New years eve party in Michael #s bar was a great party atmosphere and exceptional value for the price. We will definitely be back next year
This was our second year running staying here at this time of year using the excellent value black Friday deal Everything was more than our expectations, the dinner was excellent and cooked right in front of us. The room was spacious and the bed comfortable. All this in a lovely part of the country. We hope to be back again next year to make it three years running.
Slightly disappointing, not easy to find your luxury suite on the premises due to no visible signs and no lighting and pathway lights not turned on. Luxury suite very nice, comfortable sofa in own lounge and a comfortable bed. Nice en suite bathroom with bath and separate shower. No lounge in the main hotel. Breakfast only served in the bar area which had a small breakfast bar and small low tables with semi circular bench seating not suitable to have a Full English Breakfast at, especially if you're 6 feet plus. Staff good to excellent and friendly. Food good other than a full English Breakfast wasn't available due to shortages of supplies of some ingredients. Ample on site parking.
We attended the Oakland's on a works Christmas night out. It cost us £40 each for three course dinner. The food was appalling. Starter was prawn cocktail, with minimal presentation effort and tasteless. If you look at the main Turkey course, you can see pre cooked, pre portioned Turkey, frozen mixed veg, rock hard roast potatoes and a marble sized dried stuffing. The dessert was a flavourless cheesecake. The staff did try their best and the DJ tried his best. We did email the hotel and I have waited for a reply before posting a review. It's been two weeks and still no reply. We all work hard and when we pay good money for a night out, and if it's very poor which it was, then an effort should be made to correct it.
Good quality hotel, on the outskirts of Norwich. Staff really nice and go out of their way to help. Food good and a good selection of drinks at the bar. The rooms are clean, warm and comfortable. Cant ask for anything else.
Never staying here again. I know its Christmas party season - but it's so loud all night and has been for the last 2 nights... some of us would love to know when it will be over... midnight maybe?! for your own sanity stay somewhere else!
Spent a night here whilst Christmas shopping in the city, The room was great, with the exception of a dirty shelf in the bathroom. The restaurant food was good for a steak house (we're vegetarians and it was in the price of the deal). Sadly there was a function on that night and we had to endure loud music all night which disturbed our sleep. I made a passing comment to the front desk clerk on check out and she was so nonchalant to the point of being dismissive.
I recently visited The Oaklands new restaurant Michael's 1954 with friends, They have put so much effort into making the restaurant a real nice place to visit. The decor is really great giving the restaurant a real cosy feel to it. I love the fact you can see the chefs at work. I ordered the camembert for starters that was just the perfect size. My husband had the popcorn chicken and it was fab. The steak I had was cooked to perfection and we all enjoyed our food. The burger my husband had looked really good and he was very happy. The Staff were really attentive making sure we were enjoying our food and asking if we wanted any more drinks. All in all a fab night. There is so much that has gone into getting it just perfect and what a lovely story behind the name. We will most defenatly return.
We stayed at The Oakland's Hotel last weekend and we ate at Michaels Steak and Grill. The food was superb. The staff and service were excellent. We loved the decor and atmosphere. Totally recommend this eatery
Second time we have stayed here and just as good as last time. Service at the front desk was great, the lady was really friendly and making conversation and checked us in with ease. Room was tidy and comfortable to stay in. Definitely recommend to friends and will stay here again
Having just opened up, we thought it would be great to give it a try. There were 5 of us on a very busy Friday night. Servers could not have been nicer and more accommodating. A very nice venue with kitchen on show. 1 person ordered a sirloin steak with tomato and Mac and cheese, and really enjoyed all of it excepther tomato that she felt was too soggy. Another ordered tomohawk pork and loved every bite! A lady ordered the fillet steak medium rare, and was served well done, but the server was very attentive and immediately had the chef do a fresh one for her that she was very pleased with. The gentleman next to me ordered the London steak, which sadly turned out to be quite gristly, and the waiter took his meal off the bill apologizing. Sadly my chicken was overdone and quite dry, which the server took off the bill as well! We were offered complimentary drinks as well, but with driving and time constraints, we politely declined. It's refreshing to have a restaurant take so much pride in their fare that they stand behind the quality and obviously are working hard to sort out the teething problems of just opening. We all decided to come back again!
Overnight stay with 50 people visiting Thursford. No personal welcome despite this being a BW Coach Friendly hotel. Reception gave out key cards with a kert "1st floor". No explanation of the fact there was a note inside requesting meal choices. Rooms well furnished however room was cold,no heating in our room until 9am next day. Meal choice and variety good, however they ran out of "pork" so some had to change choice. Seemed very haphazard with no real warmth from the servers. bar was supposed to be open after we returned at 1115pm however the night man stated it was closed so most went to their rooms. One or two did get a drink eventually. Buffet breakfast was again impersonal, had to ask for refill of milk, coffee machine, and plates. Sorry this establishment falls short of service.
We stayed here to celebrate our friends wedding and can't fault 1 thing. The hotel, the food, the rooms were perfect Staff made sure the wedding flowed smoothly. The ceremony, the wedding meal, the disco and buffet were amazing. Staff could not do enough for the wedding couple. Breakfast was hot and tasty and both check in/out were quick and efficient.
Very disappointed - receptionist on arrival was so abrupt and spoke so fast and couldnt process the check in quicker than humanly possible. It was like the Lidly shopping conveyor belt experience. I had to ask her several time to repeat what she said. I asked what was on for the weekend e.g. any music etc and was told there were 2 wedding planned for the weekend but the music would stop at midnight - which to be fair it didl The bath took forever to fill up trickling through the taps, there is a serious plumbing issue with this building. The toilet had to be flushed several times. The bed was not comfortable at all and to be honest was probably one of the worst nights sleep I have had in a hotel. I drifted in and out of sleep from 2.00 until got woken up at 6.00 with what I assume was the morning cleaners tidying up from the night before. Went to breakfast about 08.00 as wide awake which was a poor affair - had to wait forever for the girl to come and get my order not her fault she was clearly on her own doing her best to do the breakfast reception, take orders, clean tables, replenish stock. This is not the normal standard of a Best Western and I only chose this hotel in preference to others in Norwich due to it being a Best Western - perhaps the management team of Best Western need to assess what is going on with their Thorpe St Andrew venue. I can only assume from talking to locals in the pub opposite that this is more of a wedding venue and is what makes it tick over as opposed to attracting other business. Maybe if you are attending a wedding there the rooms will suit but not for the normal traveller.
I love Norwich and looked forward to staying there. Still love Norwich but certainly NOT the Oaklands hotel. This was without a doubt, the most disappointing stay I have ever experienced in any Best Western. Hard to believe they have the audacity to label it "PLUS". Probably a large part of the problems experienced were due to the fact they had booked four wedding receptions that evening. Took ten minutes before anyone czme ro check us in, then argued that our reservation was wrong and charged us additional funds for breakfast. The bedroom was filthy, looked like it had not been cleaned in weeks. The window fell off its hinges when we tried to open it. Service was lousy the two days we stayed there. Food in the dining room was disgusting, I ordered from the "Carvery"; all five meat options must have been under the heat lamps for hours and were totally dehydrated. My wife ordered pasta and decided on a hamburger, an our later, we gave up waiting and went to a pub. Next morning, the dining room at breakfast was totally disorganized with just one waitperson. The floor had not been cleaned after the "festivities" from the night before, there were no coffee cups or cutlery out and the coffee was cold. Best Western needs to close the place down, fire the manager and thoroughly clean the place from tp to bottom. Never again. If they respond to this review, they will probably blame our experience to upgrading construction, BS
We had a lovely two nights in a suite they do vary a lot in comfort. The staff were excellent. Unfortunately we were served with raw porridge , and also uncooked dumplings with our excellent beef stew.
We used a conference room for a staff training day, and we could not recommend it enough. Great food, and a lot of selection - also catered for dietary needs (GF). Staff were extremely friendly, and were happy to help where they could. Room was spacious, and looked professional and nicely laid out. Thank you all.
Stayed here for 1 night whilst on business. Quick check in and friendly staff,requested a high floor and that's what I got. Bedroom was ok with a huge TV and internet in the room was good. Typical bar/restaurant menu which was ok, only the bar open due to restaurant revamp. Plenty of car parking. Only slight downside was the creaky floorboards.
We are staying in a lovely room, however no hot water! We we're getting ready for a night out and ran a bath, it was cold! The receptionist was less than helpful when I reported the issue. I was told that they were not plumbers and could only move us to a different room. We had very little time left to get ready, so we declined. The receptionist commented that I was rude when I asked her how she would feel if it had happened to her. This stay has not met our expectations at all. Very disappointing that their attitude as we we were told they could only move us to another room by way of compensation!
Stayed at the Best Western Oakland's and if that is the best I would hate to see the others. No internet, no tv in the bedroom, trouser press hanging of the wall, no phone reception. Hotel was a building site. Not impressed and certainly won't be staying again
Unfortunately the restaurant was being refurbished but deliveroo was available! We were a little disappointed to stay in an executive suite and to not have robes, slippers or more importantly conditioner for hair. I'm sure before it was best western on previous stays it had all of our missing requirements. Other than that it was a good night and would recommend it
We booked the marquee suite for a party to celebrate our wedding, and Shelby and her team did us proud. From the way the tables and chairs were set up, to the excellent food, to the lovely DJ and all the staff for whom nothing was too much trouble, we felt really well looked after and were able to get on with celebrating our wedding with family and friends. Many people who came have commented on what a good venue it was, and we would certainly recommend the Oaklands to anyone who is thinking of a similar event.
Let's start with the wedding co-ordinators: This venue seems to not be able to retain their staff, we saw someone different nearly every time we met with them. Although they were friendly enough, the communication via email was poor, with me having to chase for copies of documents which I was told would be sent to me. They'd blatantly lost an updated version of our “details for the day”, trying to palm us off with different excuses which made it worse, just admit it and apologise then we can move on from this. We were meant to have a “free” bottle of Prosecco on our last meeting, this didn't happen and was told it'd be in our room on the night of the wedding, it wasn't... Our toastmaster: We couldn't have asked for a better toastmaster, Malcolm was amazing, keeping us informed of what was happening in advance so we could delay anything if needed and he couldn't do enough for us. Next, the wedding breakfast and room: The layout was described in our document with the venue however chair bows were not correct and candles not lit. The centrepieces were set up as expected (we had to provide a picture). The wedding breakfast did not meet our expectations, the starters were very poor, for the main the potatoes were rock solid and some guests meat was very chewy and the desserts were also not really as described as in the menu. I've been to weddings here before and the food had been much better at those. Children were served last (after our 65 adult guests) which was ridiculous. We had to ask for our remaining wine, instead of it being brought out. The toasting wine was poured 45 minutes before the toasts started, way too early and this confused guests as they weren't sure what it was for at the time. The serving staff were miserable and rather rude, seemed like they were all on a training day with no experience of serving. The evening: We chose to have a BBQ and this was lovely, with finally some decent food. Only downside was there was no cutlery out, the groom being told to get his own from the restaurant. On a side note if you chose this venue, do not use their recommended DJ (D&H entertainment). The venue itself: It was chaotic, we knew they'd be another wedding on which was fine, but 2 hen dos too?! It seems they just want to make as much money as possible rather than thinking of the quality they give to their customers! The toastmaster announced that we would be having breakfast at 9am the next day and for anyone wishing to join us to leave their details at reception so a large table could be arranged for us, guests did this, however in the morning the breakfast host had no idea what we were talking about and asked me how many we were expecting... because me, the bride, was really expected to ask everyone on my wedding day if they were coming? I think not! Overall: We made the best of our day with our family and friends, we didn't let the negatives get to us and spoil our day, as there's nothing you can do about so you just get on with it and enjoy the company of your guests and celebrating marrying the one you love. However, unfortunately I would not recommend this venue to others as there wasn't enough care and attention put into our wedding, maybe there would've been if they didn't allow so many events to happen in one day!
Booked via Booking.com ... room they gave me (at the bottom of the road) was really spacious but had a strong cigarette smell ...... went back to reception and nothing was to much trouble and quickly swapped me to another room .... and a complimentary upgrade to a suite ..... It's great location and large car park .......
Stay here for 1 night in the fritton luxury apartment for our 2 year anniversary, lots of parking available and speedy check in, the food is also good but what let this stay down was the uncomfortable bed and poor wifi especially as i paid for the best room
I had hoped that Best Western Plus would be a higher standard than Best Western but it certainly wasn't in this case. There is no lift which caused me a problem as I walk with a stick at the moment - but at least it reminded me to always check in future! No ground floor room was available unless we were prepared to pay a lot extra, which seemed pointless as we were only there to sleep one night en route elsewhere. The room we were allocated was on the first floor, up two flights of stairs, it was small and dark, with an excruciatingly small double bed so neither of us could so much as turn over without waking the other. The floor boards creaked every time someone walked along the corridor, and then the fire-door right outside our room banged shut. To add to our woes there was a kerfuffle in the room opposite with someone seemingly being thrown out about 11.30pm - and then there was the noise from the kitchen's extractor fans belting out about 20ft from our bedroom window. So not much sleep that night. The only redeeming feature was that the restaurant served a slightly above average carvery on Sunday evening. But this was not sufficient to persuade me to ever stay there again.
Have stayed at the Oaklands many times over past 20+ years for various family get-togethers (birthdays, weddings etc.); staff have always been helpful and accommodating; and never had any real problems as such!
Had a 2 night stay at the weekend for my sisters wedding and had to leave a review to celebrate the fabulous staff at the Oakland's. Everyone we came into contact with was more than accommodating (despite at times seeming a little unstaffed and overstretched) and I really hope the management team appreciate what an amazing staffing team they have. Special mention to Macie, who was there to greet us with a smile on our arrival and assist in every aspect of setting up for the big day. She assured us every thing would be taken care of and indeed it was. But the biggest and most heartfelt thank you has to go to Phil (the night porter) who really could not do enough to help us late into the night. What a lovely, lovely man he is. Thanks again to all the team. We couldn't have asked for a better day.
Arrived to full car park as, subsequently informed, 2 wedding receptions in progress. Advised music on till midnight. Room 1. Low and very soft double bed made up by pushing two single beds together thereby covering switches for bedside lights. Window broken and curtains not wide enough for window. Shower hot but lacking pressure. TV covered half of mirror above dressing table. Music not too bad but more noise after midnight as staff cleared tables and chairs. Despite being on top floor no view of valley due to height of trees. Complained following morning. Eventually shown 3 alternatives and chose one. Room 2. Better height although still soft. Windows opened, lovely curtains, lots of space around bed and between bed and wardrobe/dressing table. Hot and good powered shower. Both rooms were same price! Did not eat anything here. No lift. This is not a BW+. We booked this based on experiencing the Lancashire Manor near Wigan which is clearly a BW++++. Cannot now trust BW brand.
We attended a family wedding which was at the Oakland's for the entire day. The wedding ceremony was ok, and the toastmaster done a fine job of announcing throughout the day. However, once we sat for the wedding breakfast it became apparent that they simply can not cope with catering for a wedding party of people. The starters began to be served, going in table order, which is normal for a wedding, however those ordered food for their children from the child's menu came out last, after almost everyone had received their starters. Anyone with young children, ours being 3 and 1, knows how difficult it can be to keep them entertained on a long day like this, but for them to see the rest of the table pretty much finish their food before they even receive their (extremely complicated) garlic bread meant frustration for them and for us. Most establishments try to serve the children first (at least on the table) knowing that they both need occupying and chances are they're going to take longer to eat anyway! Unfortunately this didn't improve with the second or third course. I wish I could compliment the food itself, but actually it was some of the worst food I've had out, ever. The starter and dessert were ok, but the main was almost inedible, with cold rock hard roast potatoes, cold veggies, and really fatty chewy duck, which wouldn't have been so bad if they had rendered the fat properly but it didn't even look like it had seen any heat. In addition the toast drink was poured during the main course, approximately 40 minutes before the speeches began. Everyone on the table was confused whether the drink was for toasting or drinking now. We also asked for a non alcoholic toast drink for my wife, to which the server said she would sort out but it never came. Regretfully we had prebooked a room for the four of us. The room was comfortable, but very dated, and the bathroom definitely needs some cosmetic attention. The shower was pretty awful, which is just a shower head running off a bath mixer tap, which couldn't hold a steady temperature. However the worst part was that we noted on our booking that we required a cot for the 1 year old and bed guards for the 3 year old. Cot was provided, well done Best Western Oakland's, 50% of the request done! However no bed guards. I queried this at reception, where I was told my booking only said a cot. When I informed them I have an email showing what I asked for she told me that actually they don't do bed guards, and how she thinks they should, etc, etc, trying to show she was on my side of things. However, this doesn't fix the fact we had no bed guards for the pretty high beds, and actually if they had just emailed me when I booked to say they couldn't provide them I would have brought my own with me. The receptionist simply blamed it on the hotel chain, Best Western, website. In my opinion, regardless of fault it just poor communication. Moving onto breakfast the following morning... during the wedding breakfast the toastmaster asked us to leave our names and number of guests with reception if we wanted to have breakfast with the happy couple at 9am so they would arrange a load of tables together. Great we thought, 9am we all turn up, with the breakfast host saying he doesn't know what we're talking about and they wouldn't ever do that at 9am anyway because it's too busy. Absolutely shocking, just another example of the lack of communication in the hotel. Needless to say we won't be recommending this as a wedding venue, or even to dine or stay. If, unfortunately, one of your family invites you to a wedding here, I suggest you book into the premier inn just a few miles down the road. A lot the guests stayed there and didn't have a bad word to say, and it was half the price! If I could give a rating of 0 I would.
Table booked for 7 pm 5 people. 4 different meals ordered at around 7:15. My mixed grill was nice, but a lot of the "chunky" chips were tiny crispy scraps. The steak and ale "pie" was a stew or casserole in a metal dish with a circular pastry top that hadn't been cooked along with meat, leaving a large piece of dry pastry. Fish and chips was a big portion with plenty of tartar sauce and the half chicken was huge. Deserts were small but nice. All in all a reasonable experience, if a little expensive. If we hadn't had 2 for 1, I don't think we would eat there again. The toilets left a lot to be desired. The gents was out of order and we had to use the disabled one, which had a sign on the door saying mind the step!!! The ladies was reported as being smelly.
Very disappointed staff appeared under trained food was very poor vegetables under cooked steak tough staff did not know the menu or what was in our package took ages to be seated breakfast was poor you order the eggs and they take ages to come the bedroom was like an oven asked for a fan and was told they did not have one and the toilet did not flush someone else's feaces was in the toilet on arrival
Seriously! Make this guy a manager, not only was he polite and attentive he seemed to be the only one who could do anything behind the bar? Either. Ok enough about Jack, the front reception seemed flustered perhaps it was the two weddings and a 25th birthday party going on at the same time!! A lot of people complaining that their room keys weren't working, one complaining that they had checked in an hour before and their room was not ready, but got to say the waiting staff were amazing and the food we had (afternoon tea) was lovely
Hotel needs a revamp and rooms could be cleaner. We had a "suite", which was not much more than a large chalet! needs redecorating.Outside swimming pool (not used for 10 years)is an eyesore in the centre of the suites. Not good value for money.
Copy of our recent email we sent to Hollie and the team at The Oaklands Back from honeymoon now and beginning to get back to normal. We wanted to let all the emotions of the day pass by before we contacted you. Just to say the biggest thank you for everything you did on our wedding day. Everything was just perfect. Food, service, staff, accommodation, ambiance, atmosphere - everything. Just perfect. Every guest commented on what a wonderful venue! Everyone was happy. Not a single moan or complaint. We know from our past how much hard work goes into making an event like this happy so smoothly. Please pass our thanks to EVERYONE at The Oaklands - chefs, waiting staff, cleaning staff, bar staff, your team, reception staff and anyone we've missed out. And of course to YOU! You made us feel so relaxed and so secure both leading up to and on the day. We wish you and your team all the best for the future and have already recommended you to others for their celebrations.
The hotel was generally Okay, the room was clean and tidy but the paintwork in the bathroom needed a decorating. I had to clean the showerhead so it would work. The card to open the room door constantly failed and needed to be reset. Breakfast was OK but you need to order the egg element seperately from the buffet so gave thinking both would be ready together and hot. Evening meals are best sought away from the hotel. There is an excellent Indian a few minutes away called the "Merchants of Spice" well worth a visit. I would only use this hotel again to visit the Indian just up the road.
Enjoyed yet another stay at The Oaklands this time we had an offer for £99 that included accommodation 3 course meal complimentary bar 6-10pm not on top branded spirits or champagne. Do love their offers they do. Room was nicely decorated bed was so comfortable. Food was absolutely tasty and very filling. Staff as usual were vey polite and friendly and nothing was too much trouble for them. Loved the gin bar for which you have to purchase tokens for £5.95 for two not bad. Would recommend The Oaklands to friends and family and if you get the chance to stay in one of their lodges do so.
Well what can i say.. the food was lovely and staff were pleasant... the toast maker was fantastic.... that was the only good things... bathroom was dirty, jacuzzi bath that didn't work, internet that didn't work. No lights on the night of our wedding in our room... oh and they left my wedding cake in the heat after being instructed to keep it refrigerated so a ruined wedding cake we had.
Stayed two nights for our Nieces wedding, all the staff go out of there way to give the best service possible, room well appointed, spotlessly clean and extremely comfortable. Fantastic range of beers in the bar, but bear in mind you are paying Hotel prices, Breakfast good all be it the layout could be better as its a serve yourself and it follows no logical order, food for the wedding itself was fresh, hot and of a good quality, definitely feel we got excellent value for money and would happily stay here again, as a side note and to be fair it could have been down to our devices but the WiFi only worked on one side of the hotel, sadly our room was not on that side.
Dreadful Hotel. Noisy late night bar/disco venue for stag, hen and corporate parties. Made to pay on arrival, always a bad sign. Room was thumping with noise. Got moved to the "annexe" smelling of damp and febreeze. Truly awful place. AVOID
Whatever that title implies, it is not what we thought. Bottomless is just the alcohol and the food is definitely not Michelin starred. We had a choice of one first course,from four breakfast options and one desert from a choice of four.The scrambled eggs were over cooked and the mushrooms fatty. The pancake dessert was just shop bought pancakes with a little maple syrup and crushed meringue on top. Not worth £20 a head unless you overdo the alcohol. Coupled with a wedding next to us, behind a curtain but many waiters and waitresses kept rushing passed us. We definitely wouldn't go again though the staff were all helpful and polite.
I complained on check out about young lads partying until 6am as well as having to sleep with the windows shut on the hottest night of the year so i didnt breath in what they was smoking but the lady couldnt care less.
Enjoyed our two night stay to celebrate the wedding of our Son & daughter-in-law. Special mention to all the staff who went out of their way throughout to make it such a wonderful occasion. The weather was exceptionally hot during our stay & the staff were relentless in their pursuit to do everything they could to provide such a high level of service at all times. The wedding was described by so many staff & guests as the best wedding they had seen or attended.
It's a shame this hotel has been allowed to get shabby outside and in the grounds. The interior bar area and restaurant are fine. We had a great deal for prosecco afternoon tea, two course dinner and overnight stay. Fantastic value for money and both meals were beautifully presented and tasted fab. 2 for one cocktails before dinner went down well. We were staying out in the suites so very little disturbance from the wedding being celebrated at the hotel, though as usual the carpark was overflowing and difficult to navigate for any later arrivals. Microwave, kettle and sink provided but oddly no fridge? Rooms clean, lovely comfortable bed and spacious jacuzzi bathroom plus large shower.
I was impressed with the double room. It was spacious and felt cosy like a bedroom in a house than a hotel. The breakfast was ok, usual continental and cooked. If I was going to be picky on breakfast, the staff need to ensure everything is laid out ready for guests. There were no teaspoons or sugar. The meal I had in the restaurant was really nice. The staff were very efficient in seeing everything was to your satisfaction. I'd ask if there was going to be a wedding reception there. It was very noisy til early hours.
My husband and I went there for our small family wedding. We enjoyed a lovely afternoon tea for 4, followed by a family meal in the evening for 12. Staff were very polite, friendly and prompt with the service. Food was excellent, ( you must try the steak!!). The hotel and grounds are nice with a lovely marquee for the more larger celebrations. We spent the evening in one of the lodges (surprise from owner Marcus, thank you so much). What can we say, wow didn't even know that they were there, and well worth a stay in. Large sitting room with sofa, table and chairs and a tv. Kettle for hot drinks with drinks sachets provided. Good size bedroom and a lovely on suite with, shower and bath and lovely fluffy towels. We had a lovely stay which made our wedding day. Thank you to Marcus and his hard working staff.
Such beautiful lodges. Stayed here many times and will return many more. So nice to be in a pretty setting and feeling completely away from everyone. Great food in the restaurant, huge portions and such good value! 2 for one cocktail menu too!!
I was one of a substantial number of guests at a 50th wedding anniversary dinner & function on 7th July 2019. My wife, son & I were not responsible for payment of what I can only guess was a large restaurant & function bill & we would not like to embarrass our hosts by complaining at that time about what amounted to food preparation & cooking that fell far below what is expected of a hotel/restaurant that is a part of a large & respected group. I would add that the poor food provided was not restricted to my family. The other guests at our table of 12 guests almost without exception had similar experiences at that meal. I would say at this time, that our reception at the venue & the service of the shoddily prepared & cooked food was fine, however, the product was really poor. In particular, the main courses that for the most part on our table consisted of roast chicken or pork dishes were overcooked, dry & almost inedible (photo of one of the chicken dishes attached). Roast potatoes were served that were burned on the outside & had the consistency of wood blocks on the inside. One medium bowl of vegetables (from a freezer packet?) consisting of chopped carrots, sweetcorn & beans was provided for the table. There was little gravy/sauce provided to render these meals edible. I had the addition of a small Yorkshire pudding that was again textured like wood & was of course not eaten. Interestingly, I noticed that the hotel had run a carvery in that location earlier in the day, & I now wonder if our function was served the leftovers from this earlier session.
I keep meaning to leave a review and say thank you for a fantastic day for Lucas's afternoon tea party to celebrate him coming out of NICU & welcoming him to the world. To say you gave us a little discount and the whole thing was very reasonably priced you went above and beyond what I expected and added little touches of decor which I really didn't expect but am very grateful for. Everyone knew our names and made fuss of Lucas and was very welcoming. A massive thank you to the person who looked after us (I can't remember her name but she was studying events management!) she really looked after us and added some final touches and played music for us (which I didn't even think about!) I was honestly blown away because it wasn't much money and the room was decorated beautifully and the food was amazing with a great variety. The day was ridiculously hot so everyone made use of the terrace which was an added bonus. I don't know what I was expecting but I didn't expect it to be as well done up and executed as it was. Everyone had a fantastic time. Again, the staff were fantastic always checking on the tables making sure everyone had plenty of everything. They even helped me set up things I bought in like my favours etc. Stupidly I never took pictures of the room set up I know the lady studying events management took pictures if she can is she able to email me them? Thank you again, I'm sure we'll host special events with you again in the future. Much Love, Olletta, Chris & Baby Lucas xx
Stayed whilst on business in Norwich. Overall it's not a bad choice of venue to stay. Was a bit concerned after reading some of the reviews, I would imagine when there is a party it could impact on your stay as soon if the rooms over look the beer garden and entertainment area. Room quality was relay good , clean comfortable with nice bed , bathroom was good although the shower was not very powerful it was acceptable. Staff were very polite , I received a warm welcome in arrival. The location is very nice , I went for a long walk of the railway bridge along the river which was pleasant after a long days drive. Will use again when in the area !
Booked a weekend away with my husband at this hotel. We requested a quiet room and was sent an e-mail to confirm that our request had been accepted. When we arrived on Friday 28th June a wedding reception was in full flow which was fine. However, our room overlooked the car park and entrance to the hotel (room 9). How this could possibly be a quiet room is laughable. Wedding guests were drinking and smoking just underneath our room windows late into the night and due to the weather we could not shut the windows due to lack of air conditioning. The following night there was a fight in the car park which several other guests complained about as it woke half the hotel up. The following day at check out I was assured by the hotel staff that a manager would contact us either on the day of check out or the day after (30th June or 1st July). We both left e-mail addresses and phone numbers. No one has bothered to contact us regarding this matter - to apologise or even acknowledge that our weekend was ruined by noise. I found that customer service at this hotel was poor. The staff are barely out of school and the blame for anything is passed on to some other staff member who is conveniently not available to speak to. I would not stay at this hotel again or any other Best Western hotels if this is the level of customer service that they think is acceptable.
Popped in for a quick dinner with some riders we compete with and we have a great meal and the foods was excellent. There were lots of locals in the restaurant all having a great time which added to the atmosphere.
Decent enough although the room I stayed in, though advertised as a double, was only really a single. Fortunately I was a solo traveller for one night, so this was no big problem for me. Breakfast was acceptable but no great choice if you did not want a cooked option. Saturday night was also a wedding reception, so a late night before I could get to sleep.
We got married at the Oaklands hotel the staff were very good and looked after the guests was a pleasure the barman Malcolm was amazing shelby and Hollie were brilliant even picking the foliage out of the bottom of my dress haha
Attended the wedding of Mr & Mrs Hunt, staff were excellent, food great, service was great. The lady who was in charge of the event kept Bonnie (the bride) informed throughout the day, Bonnie was very impressed.
I booked a room for 3 nights through my companies booking agents, first impression were positive. There is a bar/restaurant and on days when the sun is out a nice decking area. The first problem i encountered though was when trying to connect to wifi in the room, i was on the secong floor and it would not connect at all, although you can get reception in the bar area. The mobile phone signal is also non existent. Which means you cant use data either, very frustrating when away for work. I did enquire at reception but was told the phone signal is always poor, which is fair enough, not much they can do about that. But when i mentioned the wifi issue i was told they were waiting for an engineer, and that they had to put up with it as well...to be honest if they had mentioned on check-in that they had an issue I wouldn't have left this review...so if you are thinking of using a laptop here you may want to re-think.
Was a little difficult to find once there because of inadequate signing which could have been better. The lane leading up to the Hotel was not very clean and tidy giving perhaps a bad impression of what the Hotel would have been like but at the front door, was nice and clean and the staff were very helpful and friendly. The rooms were excellent, clean and very well furnished. The bar staff, although pleasant, (were they casual due to the wedding function )seemed at times to be 'lost' when it came to serving, perhaps enhanced training would help. Other than those minor 'gripes' I would definitely use this Hotel again.
Perfect nights stay for a nice getaway. Although could have better quality mattresses very thin and could feel the springs a lot. But overall 100% would stay again already looking to rebook another night in a suit.
If you are looking for an uncomfortable, over priced sleep deprived hotel, this is the place for you. With massive flood light right outside the bedroom window you have the pleasure of 24hour day light and no sleep. The wifi is also an interesting challenge, very limited and intermittent connection. Occasionally there is a bit of 4G if you hang out of the window. This was probably a very cool.place back in the 1980's.
Lovely rooms was just watching tv about to take a shower to relax and someone had come in to my room downstairs had double booked the room so guest let them self's in to the room I was staying in after going downstairs I had been moved room to a small room witch you can hardly move in didn't even get an apology for the mix up
I am writing this email as myself and my now wife Tamsin got married on the 12/05 and the venue was catered for by yourselves. I would like to thank you for making our day special and helping us plan for the best day of our lives. We cannot believe how wonderful it was and I am very greatful to yourselves and the wedding host Hollie for this. Hollie was fantastic and helped us with the day but left us to it when possible. Again a big thank you to everyone involved in making this the best day of my life. Kind Regards Mr Wilding
I was the best man for my fathers wedding, that was held at the Oakland's, from the first contact with Shelby the wedding planner I knew that we were in safe hands. I had a surprise video that I wanted to show on the day, so made an appointment to set everything up the day before, Shelby and Malcolm were brilliant, all done on the QT and helped set everything up with no hassle or stress. On the wedding day the venue was extremely organised and was a lovely setting, the decking area was a massive hit with such lovely weather. The food was fantastic, for a meal that sat 60 at once the food was tender, tasty and hot. What I felt was a great touch was Viv noticed my son didn't like his dessert, so she went out of her way to offer him something off the menu like ice cream or cheesecakes. Throughout the day they were very tentative and couldn't do anything more for us. Staying overnight was handy, even though it was loud with the events that were on, but that was expected. Just a couple of mentions as Darren was also a star on the day, making people smile even though they were extremely busy, Viv was in control the whole day and made the day run super seamlessly. Shelby set up the venue perfectly and Malcom the DIY man/barman/did most things was a gent throughout! Great experience and thank you to all the staff
i had booked an overnight stay, for a friends wedding reception. Arrived about 16.15 and found the car park nearly full and in total limited spaces. room was ok but by 18.00 i wanted to shower ready for the reception. no hot water, so was unable to shower. plug in the sink didnt fit, as i wanted to strip wash . The maintence person came and sorted plug, so i could wash. Attended the reception but felt unclean due to no hot water. At 20.00 no hot water, so i booked out of the hotel to go home,as no ETA on the water. As i left the car park was full to the brim, cars parked anywhere they could, 2/3 functions on, cars and people everywhere, definitely not enough spaces for the venue to hold so many funtions. i had to ask for a refund due to no hot water, only given half and attitude was, well we are doing all we can. i dont pay nearly £90 a night and to find no hot water and to be told you cant gave a shower. Had a full refund been offered or an alternative for me to shower for the wedding reception the review would have been a postive out of a negative. For the price Norwich offers much better hotels.
Popped back to Norwich for a couple of days to visit friends and chose the Oaklands. Room 7 was obviously very freshly refurbed and was absolutely spotlessly clean! Nice clean lines and simply furnished - bathroom was great with a fantastic tiled floor. I think we were given a cheeky little upgrade as we only booked a standard double but got a room with an extra sitting area/ lounge so felt more like an exec or jr suite. Coffee & biccies were in abundance with some lovely hot chocolate too. Kettle & hair dryer in the room but no iron although I assume they would be available on request... to be fair, I didn't read the guest directory. First night we enjoyed wine on the terrace and dinner in the restaurant with a friend which was fab and very reasonably priced. All in all, a really great stay with just a couple of niggles... The shower pressure was awful and took me ages to wash my hair as I just couldn't get the shampoo out! Water temperature was all over the place. For some reason I felt like I was going to roll off the edge of the bed - it felt like it sloped toward the door. Most staff were incredibly friendly and helpful, although the lady who checked us out was quite sour. Perhaps insist on some very strong coffee for all staff before starting their shift?! We paid £121.50 on booking.com for 2 nights RO. We did call the hotel directly to see if they could price match, as I always prefer going direct, but their rate was £170 and we were told very firmly they didn't price match! Thanks for a great stay - would definitely stay again.
Was given a bill at the end of the stay we did not spend was wavered but was made to feel no less than deceitful. No proper tea on the first morning but took my own the following day just to be sure. Overall very friendly. Clump of hairs on the bed on arrival.
Working in Norfolk for a few days, this is an idea location to cover the county. The location is lovely, quiet and off set from the road. The suite I stayed in was comfy and spacious also had the luxury of a balcony which I could enjoy before and after work. The bed was fine and the shower in the wet room was good. The evening meals, was fresh, generous portions and home made and was very tasty, breakfast a decent selection of cereals and hot food to choose from. The staff are friendly, polite and helpful.
We stayed here for my friends wedding and had a lovely time. Everything went to plan and we were extremely lucky with the weather and could enjoy the terrace and BBQ area. We had a lovely breakfast the next day and would recommend this place to anyone thinking of having their wedding there.
We booked a Black Friday deal so had a one night stay in a suite, afternoon tea and a 2 course dinner for 2 at a bargain price. Our suite was nice, the food at the hotel was excellent and the staff were really friendly and nice. Would definitely go back.
Visited for 2 night for a friends wedding. The hotel was OK, the bar area was modern and large with lots of seating but our room was very dated. Would have been a decent size if it wasn't for the huge dark double wardrobes that dominated it. The bed was far too soft and lumpy and creeked with every move! The room also had a laminate floor so we were conscious of making. We didn't eat in the restaurant so couldn't comment on the food. However if the food from the wedding was anything to go by I'm sure it was very good. The bar was well stocked but more bar staff were needed.
We stayed at this hotel for a short break to Norwich.....clean and comfortable enough not the best location to walk into the city. Big comfy bed. Could of done with more than 1 tea bag each in our room and the shower was a bit slow. Complimentary water would of been nice.
We stayed on good Friday with two friends for my friend's birthday. This was a fantastic deal and great value for money. We had a lovely afternoon tea with prosecco. Evening meal and breakfast included which we could not fault at all. the room was of good size and very clean, being Friday the music stopped around 11.30 so we had a great night sleep. There are often deals on which could be advertised more to make this a good place to stay at good rates. However, with out a deal could work out expensive to stay here.
Fantastic price for this stay. Food and afternoon tea were fantastic. Service was fantastic just let down by a super hot room and very noisy . A bit tired around the edges. Still well worth the money and would highly recommend .
I was staying over on Saturday night before an early start on Sunday. It was so noisy until 12/1am and I did not feel welcome in going to the restaurant for a meal as a wedding after party was there. Room was clean but really far too warm with no way of cooling the room without opening a window, to then have hear more noise. Would not stay here on a weekend day ever again.
Went here for mothers day lunch. Food disappointing; very basic veg eg peas, sweetcorn. Meat nice, I think they were just trying to be greedy - far too many people and not enough staff, so service very slow. A pity as gave been there before for carvery and very good.
a big thank you for our wonderful wedding on the early March. We loved every minute, and we can't thank you enough for what was a totally awesome time. You were all brilliant but must say a special thank you to Viv, our host for the day, she was amazing. Viv looked after us and our guests so well, I felt relaxed and happy and didn't worry about a thing! Thank you Viv you are a star! The food was hot, tasty and everyone said how lovely it was. The service was excellent and quick. Stayed in a lodge and it was clean and comfy, breakfast was lovely.
Had my Mum's 90th birthday meal at the Oakland's. All the staff were friendly, helpful and very accommodating. The carvery was excellent with a variety of vegetables. They catered for all food preferences and intolerances. Highly recommend if you're thinking of having an event there.
Friendly staff, welcoming. Extremely helpful staff. They looked after us very well. Our room was bright and airy. Very clean, had everything you needed, such as extra pillows in a storage space within the room. Easy to open windows .. essential .. as the room can get very hot with bathroom towel radiators on ... Only slight gripe is that some minor maintenance of telephone socket/loose wires maybe should be more robust - the bedside phone worked if you wiggled the wires. II liked the mixture of styles of decor throughout the hotel. The choices of the breakfast menu is superb. We chose to have the lunchtime carvery, maybe a limited choice but it is such good value and lots of lovely vegetables to choose from. The evening menu and all inclusive meal deal are very good value. Restaurant looks out onto a very spacious patio/decking area - it can be opened up via the Tri-folding doors. There is live music during and leading up to the weekend, either private functions or the all inclusive meal and music. This can make it noisy in the rooms - we enjoyed listening to the music in our room. The disabled parking bays are smaller than any I have seen. Leaves little room for those that need the extra space to get out safely and comfortably.
Just had a carvery for lunch at this restaurant can't believe the price. Not a big choice from the a la Carter menu but food very good. We went a month ago and the lunch time carvery was £3.95 but today it was £2.95. Choice of 3 meats and lots of vegetables to choose. Starters was only £2 and desserts only £2. Choice of starters was pate or soup. Soup came with croutons and bread roll, very large portion. Pate was a plateful, infact we said was a meal in itself, that and a dessert would have done us. Desserts choice of 3. Nice surroundings , it's not luxurious but pleasant and the staff very friendly. Will be back. Large car park at the back.
we stayed in a lodge in the grounds of hotel which are extremely spacious bright clean and comfortable would recommend to anyone staff very friendly food was of a high standard cannot find any complaints
We booked a room for 1 night for friends wedding reception. The room was a good size,with plenty of room for my husband, teenage daughter and myself. Bed was comfortable, tea and coffee, lots of hanging space for clothes,in two large wardrobes. Good selection for breakfast and very helpful and friendly staff.
Great hotel just outside Norwich City. Offers great amenities and pleasant place to stay. Suites are spacious, clean and very comfortable. Breakfast was great with lots of variety.to choose from. Restaurant offers a nice menu and very reasonably priced
Myself and two friends went for the Carvery lunch today. It was absolutely perfect. Loads of choice of vegetables too. I would highly recommend. Well done to all the staff and of course, the Chef. Thanks.
We attended the Greatest Showman on Friday with friends, we had a super night. The food was much better than when we previously attended an event at the hotel. We came with friends who are getting married later this year, and we can't wait to come back! Special mention to the lovely lady and her dog who was dressed as a lion, she was amazing also to the lady who seated us holly, who was discussing all things weddings with our friend - we hope she does our friends, she was so lovely and happy to help. The girls serving were also fab and the popcorn was a lovely little touch.
Came with my family to watch the greatest showman event they had at the Oaklands and it was really fantastic. The welcome, with the red carpet and arrival drinks was fantastic and a very well behaved “lion” posing for pictures all night! The food was delicious, and service for 100 odd people in a tight space was run so smoothly. The tall lady (South African?) went above and beyond with her costume and really made the night what it was. Very talkative and friendly. The show itself was brilliant, the young brunette girl was the star of the show, such a strong powerful for voice for someone who was so young. Must have been about 15/16 and she was brilliant. We thoroughly enjoyed the 241 cocktails in the main bar afterwards and would fully recommend any future similar events because this one was brilliant. The only criticism I have was a female employee wearing a rather revealing top and spending most of the evening on her phone. A large lady, I'm assuming manager as not in the same branded black uniform as rest of staff. Maintaining professional appearance and behaviour is vital for all members of staff!
Attracted by an advert in EDP and the carvery price £2.99 but you must by a drink, Waited five minutes to be greeted by staff, shown to table and before we had even sat down was asked "what drinks did we require". Told the waitress we needed to see drinks list. waited for nearly 10 minutes for waitress to come back but no such luck. Went up to carvery for meal. Carvery chef just asked what meat did we require the greeting was just that.The kitchen chefs had not seasoned the selection of meats so no flavour, just a piece of protein,We asked another waitress for drinks., she went to the bar and ordered the drinks. about 10 minutes later the original waitress came and asked had we ordered our drinks yet and as we said yes she said that she would get them. Not a good experience and had better meals and service in a working mans cafe Won't be going back in the near future
Went for a carvery today with my family inc a small infant and for £2.99 each you could not ask for more. They even gave us a bowl and let the little one eat F.o.c. Great choice of veg and meats and all the staff were helpful and friendly. Would recommend 100%
Popped into the Oakland's today for a carvery. Was amazed at the £2.95 price. The staff were friendly and welcoming, we got greeted instantly by a young man on reception named joe who was friendly and chatty. We then went into the dining area and were seated by Vivian who brought our drinks to the table and went above and beyond to make us feel welcome. The carvery was delicious, a wide variety of vegetables and the meat was very fresh. Amazing prices, attention to detail and friendly staff. Will defiantly recommend
I stayed here for a night in January on business. It was average....ish. The room was good and I like BW's touches of individual soaps, good sized towels etc but the bar was expensive. It felt like the staff didn't really want me there. The lady on reception was clearly having a bad day. The young barman called me ‘my man' which is only a small step down from the horrendous ‘fella'. Whatever happened to ‘sir'? Come on Best Western we know you're better than this...
For its price, it's a good, standard hotel. Good value! Service staff are friendly, hotel room is comfortable. Only thing is the cleanliness... the drawers were not clean, think it had some food crumbs. See photo. As the hotel is always tucked away, it's quiet. Breakfast is not bad too... your standard English breakfast fare.
Stayed here as a couple for a two night break between Christmas and the New Year. Found all the staff from reception, waiting to housekeeping very friendly and most helpful and were engaging with their guests when time permitted. Stayed in one of the suites which was described as a Lodge which was wonderful and had a very cosy atmosphere and was just a little hop to the main hotel. The evening meals and breakfasts were all absolutely wonderful and cooked to perfection, well done to the new chef! Hope to return in the future and would definitely recommend to friends!
We had our wedding at The Oaklands back in October and the food served to our guests can only be described as was low grade dog food and the service of getting this poor excuse of a wedding breakfast was a joke, 2 waitresses to 84 guests! Some tables hadn't received food while others had already finished their meals. Also the bar had 1 member of staff behind it so trying to get a drink to wash down the stone like roast potatoes was impossible, which ment guests had to go to the public bar to get a drink. The marquee was beyond cold, we was told that the heater had an mechanical issue and kept cutting out, but they were on the case to fix it, then after a couple of hours of no heat another member of staff said it had run out of diesel and someone had gone out to get fuel. Eventually by the late evening the heater came on but this was too late for some of our elderly guests who had to leave because even with coats and blankets the room was far too cold. The evening buffet was not much better, cold and inedible. The bar continued to be understaffed through the night meaning guests still had to go through into the main bar all night to get a drink which was heaving as there was another wedding, Birthday party and normal patrons of the bar. Me my wife and father in law raised all these points the following morning and was told it will be looked into straight away. We heard nothing until mid November when we had to chase them for a reply, and even now we're still no closer to having our problems solved. Having marrried our wedding day we're still dealing with the stress of the issue not being resolved. This is after months of emails and even letters sent to the Oaklands and to the CEO of Best Western Rob Paterson. I couldn't highly UNRECOMMEND a venue anymore. Still two months down the line and no outcome on a refund for how poor our day was. We had loads of family travel far to come to Our day and all disappointed on the service they receive on there whole stay which included the night before and morning after wedding. Poor food the morning after with the breakfast. Food was cold and inedible. I never want to return to this hotel again, we haven't even had the chance to enjoy our marriage because of the stress of sorting this out and it a disgusting that not one manager or deputy manger have been willing to talk to us they have left it to staff that weren't even present on our day.
On arrival at hotel all was ok we booked in to a 'suite' in a separate block the room was 'tired' and needed some attention, it had a small kitchen area but with no utensils or crockery so pointless to be honest. Any way this was my Daughters Wedding weekend and this is where my issues arise. The room that the wedding function was to be held in was COLD the heating was not working properly during the reception and meal. The food was cold and not fit for purpose, the bar for our wedding had ONE member of staff which meant long delays for people to get a drink. The hotel had two weddings and a birthday to cater for on the weekend and obviously was struggling to cope. I complained on the weekend to the Hotel management as my daughter was upset by these issues on her WEDDING DAY and have since written two letters and sent emails and the situation has still not been resolved the wedding was in October 2018!!!!
A present for Christmas, we enjoyed our stay here, nice afternoon tea & breakfast, would not have SYF meal in the evening again, too much meat, no salads ect to have with it, and everything had flavourings , we prefer plain chips ,potatoes, beans ect.
Fantastic Christmas lunch, cooked to perfection. There was 6 in our party and we were all very impressed. The staff are a credit to the hotel, so friendly and welcoming. We will definitely be returning.
3 colleagues booked with me for work Christmas meeting and dinner. My room had a single bed and very creaky floor. As it was Wednesday evening we went to bed at a reasonable time. No hope of sleeping as there was a noisy function with disco music up to at least midnight. Finally got to sleep, only to be woken at 3 am by drunken guests having a row up and down the corridor, banging on doors and shouting for nearly an hour. We reported this on checking out, but the receptionist was totally uninterested in doing anything about it.
The hotel was very good value for money, clean room, comfortable bed, good breakfast. Check in-out was quick and efficient with polite and helpful staff. The location was convenient close by the river.
We arrived in room and all appeared ok at first glance. Went to make cuppa to find cups hadn't been cleaned. Had cuppa and then went to have shower, electric shower was not producing hot water. Picked up phone to call reception but phone was dead. Walked to reception and Joe advised the shower would be sorted ASAP - I asked how long ASAP was and he didn't know. this isn't ideal, I didn't want maintenance knocking at our door whilst having a bath but also would it be fixed by time I check out? Big Christmas party on that evening and this appeared far more important to Joe. When I went to run a bath I noticed 5 hairs in the bath that I had to clean, whilst in the bath I noticed fan was filthy, over flow hole was dirty with grime, brown grime on the shower screen, towels didn't match (one was very dated), tile work was dreadful, hairs on floor and thick dust with hairs on bath panel. I complained to joe when I arrived back at hotel and he offered me a slight refund but tiny compared to the issues. There was an audience and had the audience not been there I don't believe he would have offered. The following day I noticed there was no mattress or pillow protector, the padding between the mattress and sheet was dirty and compliments tray was well used and dirty. Would not recommend staying here
Stayed at this hotel last night. Yes it's a cheap hotel and yrs the bed was Very comfortable. But that is all the positive reviews I can give. Firstly the room was not cleaned on arrival as there was still human waste in the toilet and over the toilet seat. Then the major issue of sleep. We was in room 11 which was next to the stairs and above the reception. You was constantly being awaken from anyone walking up the stairs or being in the reception due to the stairs being very creaky. You could hear everything. Sadly I wouldn't stay at this hotel again as I don't know how they can rent this room out.
I booked Lunch for a group of friends. Most enjoyable 3 course lunch with excellent service, good wines, in a room for our exclusive use. Would recommend “The Oakland's “ for parties and family gatherings. I will use Oakland's again with the lovely Hollie's organisation.
We stayed at this hotel last week before heading to The most amazing Christmas show at thursford. We were running a little late arriving at the hotel, but were met with the lovely holly jumping aboard our coach to hand our keys out which made the process a lot smoother having been on lots of coach trips I found it easier and quicker my luggage was also carried up to my room by Ella, it was appreciated as there is no lift and my walking isn't what it used to be. Holly served us at Dinner both nights and she was the talk of the coach on our way home, a lovely smile and very chatty, she is real credit to your hotel. Nothing was to much trouble, and she ensured our stay was comfortable. We hope to return again next year
My partner held his 80th party at this venue and the staff could not have been more helpful and efficient. The afternoon went as planned and the food was enjoyed by all the guests.The Garden room was ideal for our 40 guests.
I stay here regularly on business. Always the same friendly welcome. Rooms are very comfortable and immaculate. The staff are so friendly, Bar area relaxing, and food is good. I have been staying at this hotel on a regular basis for the last 18 months and I have been happy every time. Thoroughly recommended
We have stayed at the Oaklands several times this year and highly recommend it. The staff are friendly, welcoming and helpful and work hard to make our stay as enjoyable as it can be. The restaurant is lovely, whenever we have eaten there the food has been delicious and there is a good choice on the menu. Rooms are clean and comfortable, I particularly recommend the suites which are roomy and great if you want a bit more space. We really enjoy our stays and will continue to visit whenever we can. Adequate parking and lovely friendly atmosphere.
Only reason I'm giving this 5 stars is because jack that works on the bar, great customer service always had a smile and always made time for conversation! Would highly recommend coming here for a drink or 2
Stayed here recently to celebrate the wife's birthday. We booked a lodge and was allocated the Oulton. Very spacious and modernly decorated and couldn't have asked for more. Tried out the cocktails and they were yummy especially the Candy Cane & Pornstar Martini. Comfortable nights sleep with the linen feeling super soft. Breakfast was a good spread with a nice selection of breads, juices and cooked full English. Look forward to returning soon.
We attended the Children's halloween party yesterday and I can't thank you enough, my daughter had a blast. Charlie cheesecake was fantastic and really captured my daughters attention especially with the balloon making and disco dancing. We were greeted by the lovely Hollie, who made my daughter feel more comfortable by offering her some sweets and complimenting her costume! I'm considering hiring the venue for my daughters 6th Birthday party! Roll on Christmas thank you again
I only stayed for one night in this hotel as I was in the area for business. It was the cheapest place I could find and I often worry about the quality of Best Western hotels, having had a couple of bad experiences, but this was a good one. My room was warm, cosy and well equipped. The tea tray had packets of biscuits on which always adds an extra star to my ratings (yummy) and the bathroom was clean and well put together. I slept very well, despite my room being the first on the corridor after the fire door. This may have been because the hotel was quite quiet but I was still relieved. The biggest issue for me was the breakfast. I can't stand tea being served in big flasks, it tastes disgusting and it's never the right brew for me. Why not just have a hot water flask with some tea bags? Also, the selection of hot food did not look appetizing with anaemic hash browns the worst thing on the plates. And finally, the jams were all served in shared jars, meaning you are highly likely to be following a 'double dipper' who has added butter and toast crumbs to the jar! Please think about sachets instead, or at least provide teaspoons by the jars to help people not to share their toast with the next guests... Having said all of that, the breakfast isn't a deal breaker and for the money I paid, I would happily return for another stay here.
Visited with my other half and I have to say this hotel is absolutely lovely. Scenic, The staff are brilliant, especially Jack behind the bar and Joe at reception. The food was brilliant and the restaurant staff really looked after us. The only spoiler on our evening was the shrill, piercing voice of one member of staff in particular. You could hear her voice from inside the kitchen, being rude and patronising towards staff. The way she treated other members of staff was embarrassing. I would guess she is a manager as she wasn't in uniform but she didn't look like a manager, in fact she looked scruffy.
Booked this for my daughter's wedding, and this place was amazing. Everything was perfect, the venue, the bedrooms, the staff and oh that food! They accommodated some quirky dietary requests and it was seamless. Highly recommended for a function or just for a meal. The beds left a lot to be desired, but what a day! The wedding organiser, Danielle, was brilliant. Vivienne the MC was marvellous. We used the resident DJ and it was worth every penny. We are still getting messages from people saying what a great wedding it was. One of the best days of my life!
We came along for the rob chandlers disco night...! Beforehand we have some food and tried out the new menu stuff your face (SYF) the guys are fantastic especially Macy who offered very good service and was always asking if we was ok and whether we wanted more, service with a smile goes long way x thank you we shall be coming again x
Lovely, friendly and professional establishment. Nothing is too much and the waitress Macy was very informative, patient and willing to accommodate every need. Firstly on arrival, was greeted by front reception, swiftly checked on and show to room. When asking for additional things for the room. This was discussed and sorted promptly. On being seated for our evening meal we were introduced to Macy the waitress who was very professional and happy to accommodate every request. Service with a smile Highly recommended to all, families as well as couples
Stayed for a friend's wedding. Overall this is a very nice hotel in a good location. The hotel rooms situated within the hotel are cosy, clean and nicer than the pictures appear on the website. We stayed in a suite situated just outside the main hotel. If you look on the website and see wood cabin looking places with a slightly untidy garden that is where the suites are. These are described as "luxury" suites but I'm not sure luxury is the most accurate description. They are spacious and the bathroom and bedroom were clean and faultless. However, the living area, although huge, was not what I would call luxurious. Our friends' suites were slightly smaller but more cosy and homely and had a nice balcony (they were upstairs). We were in the Calthorpe Suite on the ground floor. The sofa was a little bit grubby with bleach stains on and a little smelly - it really should be replaced. There were no cushions on the sofa, an office looking glass table with nothing on it and office swivel chair; it was more centre parcs style than luxury but functional. We had no garden view because a low wall and bushes obscured it. The actual garden area really needs a complete revamp anyway and a tidy up. It's a little off putting but has a lot of potential to look lovely. May be an idea to get rid of the unused swimming pool too. Having said that the big plus side of this hotel is the friendly helpful staff that made the stay very pleasant overall. Brilliant venue for a wedding, the staff really put themselves out and are very approachable. I would stay here again but would be satisfied with a normal room.
Spent two nights at this hotel for my brother's wedding and received excellent service. Staff were very attentive and nothing was too much trouble. Breakfast was good and the bar staff were very friendly. Would definitely stay again.
We were invited here for lunch with friends. Superb. The carvery was extensive and hot. At only £10 for 2 meals, very good value. Big choice. Desserts limited but still good. Lovely room to eat in. Staff very attentive and friendly. We will return.
A quick stop over en route to visiting family. The room was clean, light and extremely comfortable. All of the staff we met were polite and very helpful. Had drinks and a meal in the on site restaurant - perfect. Overall our stay was Great Value for money.
Had our wedding here on Saturday for the day and night in the large marquee. Absolutely flawless from start to finish. Best day of my life by far we definitely chose the right venue. The staff were so friendly and helpful, the room was lovely, the decorations looked fabulous the food was wonderful. My only criticism Is I can't turn back the clock and do it all again. Truely amazing day loved every minute of it thank you Oakland's Hotel for making out day so perfect! From Mr & Mrs Walpole.
My husband and I married here and quite often return for our anniversary. We stay in a lodge- which are lovely. Staff were friendly, didn't want to leave! Would recommend! Photos are view from balcony
Last time here very poor, but pleasantly surprised this time, it was like a different hotel! Rooms and food all good, as were staff (staff good last time rooms and food let them down then). Room, number 4, was excellent, breakfast fine and dinner too, so guess it was just a bad day last time,,very glad we returned and tried them again.
Visited with my husband last weekend, whilst visiting family in the area and thoroughly enjoyed our stay. The hotel was busy on the Saturday night, with a wedding function, although this didn't prevent the staff from being welcoming and attentive. Our room was lovely, with a large bathroom and the restaurant was very relaxed, with a lovely decked area, where we sat and had drinks outside. Plenty of tea/coffee making facilities in the room and staff even gave us extra biscuits, when we asked! There are also some lovely looking lodges within the grounds, although we'd booked the hotel, we might try one on another visit. Breakfast was excellent, where you helped yourself to cereal, breads and delicious "full English" and plenty of tea/coffee etc. Would definitely recommend if you're visiting the area and we would stay there again.
Went to the Oakland's for a family birthday lunch. Food was lovely, service was excellent and Viv is always a happy smiley face. Have been here before for other family functions and it is always excellent on all accounts.
I thought the above offer was such a good deal, I booked it for myself and also for my mum for her birthday. My reports she had a very comfortable stay in June and we came to meet her for a meal, all was good in the meal apart from the ribs which were awful. The suite on our stay was very nice, we stayed in suite Ant, we thought we were attending an 80's night, but it turned out this had been cancelled, so we ended up not using all of our tab included and headed into town. The bar service prior to leaving was good apart from the bizarre decision by one of the staff to leave our drinks at a table that had no one sitting at it, about 20 minutes later we asked about the drinks and the mistake was picked up on. In the morning after a comfortable sleep we went to check out and sure enough we hadn't spent our tab, we waited for our friends to check out, one of which had ordered a Red Bull at the bar and was waiting while the bar man walked around with her £10 as he had no change, I told her that she should put it on her room as she'd probably not spent her allowance, when she asked the guy, he was quite abrupt and just kept saying he couldn't do that now as he'd rung it through, ... nevermind that we were all kept waiting while he held the money in his hand earwigging on a complaining customer. It wasn't a great success of a stay, but the rooms were nice, the cocktails were good, just a few bits were quite disappointing.
Friendly hotel with a homely feel. The staff are cheerful and make your stay an enjoyable experience. Have used this hotel a number of times and will continue to so. Excellent location for road routes.
We booked via booking.com and deal was very good, this is the reason for booking. Checked in and receptionist asked us if we knew what room number we was staying in, told him we didn't, anyway checked in and went to room. Very strange way to check in. Knew rooms are dated but bedroom part ok and clean. Bathroom had a weird musty smell, it was clean except black marks between the tiles. I had booked dinner for 7:30pm as a 3 course carvery was included in our package. When we arrived we was told the carvery had broken, but when we sat down the roasts had run out so a little disappointed but ordered other things from the menu. My partners soup arrived and was cold, we didn't say anything at the time as didn't want to create a problem as had it been hot would have been nice. But now after knowing about main course we should have although nothing would have been done. Then our main courses arrived and I was asked if wanted sauces, which said yes please, also cutlery was mentioned, 10 mins later we had to get another staff member as they still hadn't arrived. But I'd also noticed my blue cheese burger was lacking in cheese, I asked and was told “I can get them to stick some in if you wish” so taken back didn't really know what to say, when she brought the items said yes you are correct it is meant to have it in and walked off. So I eat a quarter of one of the burgers and 3 chips, which were really undercooked and left the rest. My partners was meant to have fries but came with sweet potato fries which he really didn't want. When the receptionist cleared (not sure why)she said was anything wrong and did tell her but the answer was we are short staffed tonight. So guess that is ok then. We left dinner feeling that we didn't have the evening we expected. But I know we wasn't alone as another 3 couples had problems around us. Similar issues. But the 3 staff had enough time to stand not far behind us and moan about all the guests, laughing. Breakfast the next day the lady that was running it on her own was wonderful and it was a shame she didn't work the night before. I planned to say all of this on check out but wasn't even asked how our stay was, this surprised me and in disbelief we left. We have a stay at best western brook hotel in Norwich in a months time and hope this one is an improvement on this stay. No food booked at this one though. I can see on reviews the hotel don't really worry about past stays and say that if you pay for another stay they will look after you but why should I pay again to get the service we should have received. But at least I can pass on my experience to anyone else before they book. We had room number 1 and was right by a door, at night was so noisy. I now wish I'd read the reviews and booked the premier inn !
We stayed for one night on recently having found it via Booking.com. it was at short notice and was very good value at £45. We arrived at about 8.30pm and noted that there appeared to be a deficit of staff. We had to wait about 10 mins to be checkes in as the only member of staff trained to use the booking computer was dealing with an irate customer whose keycard had stopped working. There also appeared to be a shortage of bar staff. The room was well appointed with all the little useful cosmetic items available. We didn't use the restaurant as we had already made arrangements for breakfast the following morning. The only gripe really was the bedroom doors slamming late night and early morning. Fortunately we were near the end of the first floor corridor and there are only four rooms in this part. Hotel really needs to consider silent door closing system...like Premier Inn. Not put us off and may stay again if circumstances dictate.
We arrived at the Oakland's hotel for a family carvery at 8.00 only to be told by a member of staff that they could not take walk in bookings. There is nothing to say re this on the website There were plenty of free tables, and according to the menu, food is served from 12-9! This is completely unacceptable and will NOT be returning. We were all very disappointed!!
From the moment we stepped in the door my wife and I knew we had booked the right hotel. We were warmly greeted by the receptionist and were shown to our room which was immaculate. You could tell straight away that the housekeeping staff take a pride in their hotel, there wasn't a speck of dirt in sight and the on-suite bathroom absolutely shone like a new penny. On checking out we were bid farewell with a warm smile and asked if there were any problems - which there weren't, how can you fault perfection?. A highly recommended hotel to anyone staying in the area.
food was lovely bar reasonably priced sadly on two visits here something was wrong both times first time we paid for champagne in our room on arrival but this was not done and we had to ask for it. second visit, we upgraded our room but there was a wedding on and music playing until quite late and the markee is right next to the most expensive rooms so unless you are a wedding guest I wouldn't recommend staying on a Friday or Saturday night. bed was comfy and rooms were very clean. I probably won't stay again.
Negatives you can not afford pretending to be a Best Western hotel: - room not available before 15:00 hours - small 2-persons bed with a soft matras (in a large room?) - winter bedblanket/cover, to be used during summer temperatures above 25 degrees. - no wardrobe available - large (and clean) bathroom with a toilet size handbasin for two persons (see pictures on website !) - large windows (plus) with early wake-up curtains that only partially black out sunlight - no wifi in the hotelroom - no relevant tourist information available at frontdesk Positives: - Friendly helpfull personal - Clean - Great large rough towels - Everything on the room available to make your own coffee/tea Last but not least: roomprices vary (at least) from 59 to 110 euro. Such a price differences are unjustifiable for any hotel and certainly not for any Best Western.
We are staying at The Oaklands for a month due to home renovations. What can I say all the staff here at the Oakland's have gone above and beyond to make our stay as comfortable as possible. The staff are always so.friendly and accommodating, nothing is too much trouble . The chefs are happy to make something that's not on the menu??, which you wouldn't get in most other hotels/restaurants. It wouldn't be fair to name individuals as they are all a great team and all work well together to make it happen. I would highly recommend The Oakland's.
Myself and my new wife decided to get married at the oaklands last weekend. These words will not do justice to the outstanding service and care afforded to us by all of the staff at the oaklands. From main bar staff to the girls and guys who waited the tables at our wedding breakfast. We couldnt of hoped for a more welcoming and attentive service. Holly who acted as our toast master was brilliant. Always there when needed but not overbearing. Friendly and patient at all times. Vivian who I believe is front of house again was amazing. We met her on our food tasting and she was there on the day. She was happy and smiling when ever I saw her and from speaking to family and friends all were impressed with her. The team of girls and guy who did the wine and the bar in the function room were attentive and happy to stop and speak and smile while still extremely efficient. The food was exceptional throughout and another huge thank would go to the chefs and kitchen staff behind the scenes. As there were nothing but positive comments from all of our guests. From myself and my wife we would like to say a huge thank you to the Oakland's and the staff there and couldn't recommend you high enough. You really helped our day to be as special as it was. Many thanks Andy and Sandra.
Well we're do I start we booked in for one nights stay in what they described as a annex room, please don't be fooled by this it's basically a house/ bedsits totally unfit for the purpose of a hotel absolutely awful. Anyway after I complained about the disrepair and general state of the place they very kindly moved us too a lovely place called the ran worth this was very nice and completely different place and made our stay very nice indeed so thanks again ????????????
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
Thanks for your lovely feedback. We do have the annex which is what it is however I'm glad we could upgrade you and that you took the time to give us a positive review. Next time you book make sure it's in the main hotel. Thanks again Marcus
I will not provide dates as I wouldn't want the bride and groom to realise how upset their guests were. Not just for us but also the bride and groom. There appeared little or no attention paid to them. After all it's supposed to be their special day, so why was the bride having to request water on tables etc. The planning and finer details was lax at best. The food was late, sparse and in some cases raw and inedible. Once the top table were eating it was another hour before all of the guests were also eating. The food ran out. Why? There was no one in charge to oversee the young staff members. I don't blame the staff, they had no guidance or direction, no enthusiasm or passion and to them it was probably just another wedding. To the owners/landlords...it's a tough trade and if you want to still be batting against the opposition you need to up your game. If weddings are your bread and butter you need to be there, observe and make changes.
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
Thanks for your honest review. We are one of the busiest wedding venues in Norfolk. However every wedding is special and my staff should ensure the team are directed and if we failed on this occasion I can only apologise. Perhaps if you contact me direct with the specifics I can look into into exact details. Marcus
We stayed here for one night following a family event nearby. We had two children under 2 with us and the hotel obligingly provided a travel cot in the room at our request. However, they gave us a second floor room and there are no lifts. The heat hit us as we got to the beginning of the second set of stairs. The second floor smelt like dirty cooking oil and the rooms were unbearably hot with no air conditioning and all the windows closed. Even once we opened the windows the heat was too much. We asked for a fan which the hotel happily provided and set up while we were out but this made minimal impact. The breakfast was edible but it was evident that some of it had been sitting a while and some of it was over cooked, the toasting machine didn't work and the “kitchen assistant” offering to toast some bread I initially mistook to be the maintenance man as his clothing was filthy. The car park is free which is good but it was absolutely packed with 2 weddings being held at the hotel as well as guests.
nice hotel with a big free car park good staff service good size rooms great shower nice bed good buffet breakfast only a 5 min drive in to the centre good for business and leisure customers set back from main road so not noisy
I stay at Oakland's hotel for a couple of nights while visiting Norfolk and I must say what an excellent stay I had. The food was great and the receptionist Lynda couldn't have been more attentive , she made feel welcome throughout my stay and made sure everything was too my satisfaction. I Definitely recommend you to friends.
Me and my wife recently got married here. The entire day was amazing, the staff were exceptional, especially Martin (the wedding host) he was outstanding, ensuring that all our needs were met. The food was great and the room was great... I can't say a bad word about this place. I would definitely recommend to all ????????
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
It's so nice to hear such great feedback I will pass on your thanks and let Martin know. Sadly I didn't get a chance to thank you for booking your wedding with us it's a pleasure to work with guests like yourselves. Let me know when you are back and let me buy the drinks. Kind regards Marcus (owner)
I phoned the morning of our stay to ask if we could get in our room early as we were attending a wedding being held there at the hotel as we were traveling on a very hot day and wanted to change there .we were to,d we would have to pay an extra £20 .then when we got there we were given a room on third floor with no lift, my husband is 70 and suffers from asthma! Then the room the worst thing was the “double bed” which was only 4 foot wide so we couldn't move even to turn over ,then we had to have a freezing cold shower in the morning think is fair to say we would never stay here again
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
Hey Ruth So sorry about this however rooms are generally not available till your check in time at 3pm. When you phoned we were able to move you to another room to give you early access without any payment. We didn't know on the phone your husbands ailments if we did and you could have waited we would have put you both on the first floor (we don't have lifts). So sorry you will never stay again with us as we have some stunning ground floor suites that I would gladly have upgraded you to. I hope your husbands asthma gets better and that the summer treats you well. Kind regards Marcus (owner)
Just returned from a 3 night stay to attend a family wedding at Oakland's. We found the staff to be friendly, our room was clean and had everything you would expect, food was OK but a bit overpriced. However I really think management need to pay attention to what guests are regularly feeding back to them:- >Please notify guests if you are hosting weddings during their stay as it is very loud until midnight (especially with two wedding discos at the same time plus rowdy guests) it's great if you are a wedding guest but awful if you aren't! >Family rooms directly above noisy veranda/bar/wedding venue also needs to be disclosed before booking >That staff will be busy with weddings and therefore ‘normal' guests are rather neglected eg) there maybe limited food availability, slow service and places to sit and relax outside. I think your feedback would improve greatly if you were upfront with potential guests about the noise and didn't juggle so many functions at once.
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
Thank you for honest feedback. We do make people aware that at weekends we may have music until 12 however we obviously need to make it clearer. It's a fine balance to get right and in your case we didn't and I'm really sorry about that.. I'm going to sit down with the team and consider your points in more detail. Let me know when you next book and I'll ensure you are well looked after. Thanks again, Marcus (owner)
Spent 2 nights here at the hotel it is nice and has a nice layout. There was a mix up with our room which was sorted on arrival so thank you for that. Unfortunately our next room the shower water was warm, want to say thank you to Lynda front house manager for her help. If you have breakfast get there early it's meant to be on till 10 but I got down for 9 and there wasn't much left 1 egg 3 sausages and no bacon loads of mushrooms though.
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
Hey Elric I'm glad we sorted your room and that Lynda looked after you so well I will pass on your thanks. Breakfast does run till 10am however if it's been busy it does take 5/10 minutes to refresh everything. Next time you stay let me or Lynda know and we will make you sure we look after you and have your breakfast ready for you. Regards Marcus (owner)
Great hotel, really friendly staff and the food was delicious. We stayed in one of the lodges and loved all the space it offered. We could even sit outside on our balcony in the evening and have a drink while the kids were sleeping, a great added bonus! Comfy bed, modern and very clean. Jo at breakfast was really friendly and very accommodating, nothing was too much trouble for her. Would not hesitate to recommend anyone to stay.
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
What a lovely review. Thank you so much for taking the time to let us know you had such a lovely time. Jo is great with our guests and she loves it when people mention her on TA. Please get in contact next time you stay it would be lovely to look after you personally. Kind Regards, Marcus (owner)
Went on a business lunch. Had gammon served with tinned pineapple and dried out chips. This was the worst meal ever. Gammon dried up and tough. Cheap cut of meat, I suppose. The lady next to me sent hers back as she couldn't even cut it. The replacement was no better. We were waiting for the accompanying vegetables to no avail. Just that! Even some frozen peas or a sprig of parsley would have been nice. I complained, but was told that was the choice chosen. That was no answer. I often like gammon, but not tough dried up stuff. One of my colleagues said even tomato ketchup would have been welcome to overcome the dryness. I waited ten minutes in the bar to get a drink with others. No apology given for the lack of service. Three customers were waiting and complaining about the lack of service. Eventually someone arrives and was so slow. No apologies except the comment 'No problem" four times ( a phrase I dislike) every time I thanked him.
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
Carolyn So sorry for you experience. We've only just invested in some amazing kitchen kit that allows us to cook gammon overnight really slow and gives it amazing tenderness. I can only think someone has left yours on the pass to long to dry out. Did you let any staff know ? I'm looking into every point you've made to ensure this doesn't happen again. Please let me know next you visit and I'll ensure you have an amazing meal. I'll also show you how we cook the gammon. I hope your business meeting was successful despite the issues. Regards Marcus (owner)
Stayed here while travelling on business and really liked it. My room was a little creaky underfoot and the furniture a little old but that's character. Good bar and very friendly staff. Only negative was the breakfast which wasn't the best.
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
Thank you for your very honest review. We do have the odd creaky floorboard as the hotel is not a new build but in return you get the character that is so often lacking in modern hotels. Breakfast is work in progress as we are trialling lots of new things but next time you stay I think you will be really impressed. Thanks again we look forward to looking after you again. Regards Marcus (owner)
What a superb night in a very comfy bed and superbly laid out room. Apparently a party was taking place but didn't hear a think. The bar was nice and staff very friendly, excellent breakfast. Great stay
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
Shaun I really appreciate your review. We do try hard and it's nice to see you liked breakfast as that's something we are trying some new things with. As an independent we really focus on ensuring our staff are warm and friendly to all our guests and it's grest you have experienced that. Please let us know next time you stay with us so we can ensure we look after you. Kind regards Marcus (owner)
Brilliant meal with great helpful staff, perfectly set out for a presentation evening. Disco and entertainment was great fun, and bar staff were polite and helpful. When organising the events team were excellent and offered lots of advice and opinions (especially Shelby and Sasha)
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
Thanks so much for such a lovely review. Everyone works so hard to get things right therefore it's great to hear when guests like yourself appreciate it. Please let me know when you are next with us so we can work even harder to exceed your expectations. Regards Marcus (owner)
We got married here. The wedding planners were friendly and helpful prior to the wedding. On the day our wedding coordinator was amazing. The day ran smoothly and efficiently and we felt very well looked after. The food was lovely. We had many positive comments from our guests about our whole day. Would definitely recommend as a wedding venue.
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
I'm so glad your special day was so lovely. I've been away on holiday so didn't get the pleasure to meet you for which I apologise. When you come back let me know so I can say hello and buy the drinks to congratulate you both. If you ever need anything at the hotel just let me know it will be a pleasure to look after you. Regards Marcus (Owner)
Attended a function for 80 people last Saturday. The marquee was set out beautifully staff friendly and attentive and the plated 3 course dinner was excellent. Lots of positive comments from all. Well done Oakland's we will be back
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
What a lovely review. We enjoy looking after our community and it's always nice to know we are doing such a good job. Kind regards Marcus (owner)
Stayed 2 nights for a family funeral. Rooms were average but the outer fire exit door right outside my room was left open both nights which is a hazard. I had to get staff both nights to shut it and they made out it was such an inconvenience when they even made a point of saying it shouldn't have been open to begin with. No one attended to my room after the first night. No one told us there would be a wedding party with music blaring out directly under my room until midnight - absolutely disgusting and ridiculous when I desperately needed the sleep. My room was also over some kind of fan or generator so had to keep windows shut when it was epicly boiling and no fans were available. Staff were generally useless. Good was fine but nothing to get excited over. It was an overall pathetic hotel and I definitely won't be staying again or recommending to anyone.
Oaklands-Manager, Owner at Best Western Plus Oaklands Hotel, responded to this review
So sorry to hear your stay wasn't great. Sadly we have work going on with the roof and it seems you are right and contractors left the doors open. We do advise people that we have music at weekends until 12pm it is controlled however I accept it was too loud for you. My staff work really hard so to be told we are pathetic and useless is a little harsh however it's your right and I have to accept it. I'm sad you won't be returning as it always gives us a chance to make things better. Kind regards Marcus (owner).
Booked this hotel last minute. The place is very nice, staff friendly and efficient and in a nice location. Sadly the quality of food lets it down, massed produced and tasteless hence a bit over priced in my opinion. Apart from that can't fault it.
Oaklands-Manager, Manager at Best Western Plus Oaklands Hotel, responded to this review
Thank you for your feedback Tom. Our menu is fairly new and we are still ironing out the creases. We do hope you come back and give us another try!
This was not our first visit to Oaklands, we had visited a few years back and thought it value for money. after a special offer email booked with my wife, our son, partner and young son. There was a wedding going on, wasn't told about it but wasn't too concerned. However we were booked into one of the lodges in the grounds, and were aware of house keeping staff in rooms above shouting and having general banter, no respect for guests. Then children from the wedding party thought the stairs in our lodge was part of their play ground! Guests at the wedding constantly came in and out of the lodge which has an external door, stairs to the suites upstairs - external door- bang our suite door then rattles badly! Went to enjoy our evening meal, the noise from the wedding was deafening! No quiet meal for us, no point in staying after for a coffee and nightcap. Returning to our suite I decided to grab a drink. The wine glasses on the side were disgusting, sticky and still very unwashed! Yuk! Our sons suite wasn't much better with a sofa covered in stains and stunk of pee! Not looking forward to trying to get some sleep with the disco still blaring and the blooming doors still banging.
Had to change rooms as the kitchen staff had a mishap in the kitchen setting the fire alarm off and causing our room to fill with cloudy smoke and stink of steak moved to a better room but with a wedding reception going on right outside our window it was hard to relax with all the noise and staff appear rude and look miserable and not welcoming wouldnt stay again also had to order a take away as food menu was so so poor!
I organised my sons wedding here and it was excellent. Danielle and Sasha helped organise everything and the day went very smoothly. Excellent day and no problems at all. From start to finish everything was perfectly timed considering there was another wedding, hen night and a BBQ it didn't affect our celebration at all. Well done all involved.
Good location for the city, surrounding attractions, the seaside resorts and the Norfolk broads. Good standard of rooms and friendly service throughout. I would recommend this hotel to anyone wanting to visit Norfolk.
Stayed overnight on a recent trip to Norwich, we were not told there was two weddings going on at the hotel on arrival.There is a nice terrace garden area to the rear of the hotel but unfortunately both ends had been roped off for the two weddings leaving the hotel guests squashed onto a few tables in the middle. We were advised that if we wanted top book for dinner we had better do it now as it would get busy(still no mention of the weddings). We decided to eat elsewhere, on our return to the hotel the car park was full with wedding guests so we had to park on the outside of the car park under a tree, in the morning the car park was empty and our car was covered in tree sap and birds mess(just had the car cleaned that day) Our room was directly under the bar so the music was quite loud. Why did you not complain I hear you say? We would have not stayed in the first place if we were informed about the weddings. Breakfast was average not value for Money at £10 each . Not a good experience which is a pity because Best Western hotels have always been excellent in the past. We will not be staying again!!
We held my rugby club's end of season presentation evening here recently. From the initial booking contact the service was excellent. The event organisers Sasha and Danielle were always very responsive and nothing was too much trouble for them. They were also very flexible in allowing me to make adjustments and additions to the guests (almost 100) only 2 days before the event. The event itself ran very smoothly with excellent food and service. I would highly recommend this venue for any large function.
This is really not at an acceptable standard for a business hotel in the UK. I had a very very cramped room - possibly the smallest I have ever stayed in worldwide. I was unable to get a firm pillow, which I find necessary to sleep. I had a very poor first night's sleep. The staff were unwilling to resolve the problem. In the end I resorted to stuffing a number of bath towels into a pillowcase. The room was boiling hot, with no airflow. The room only had a rooflight only accessible by standing on tiptoe on a chair, which is probably not in accordance with health and safety rules. In addition opening the window was not a complete solution because there was still no airflow. The solution was to wedge the door open, initially with a fire extinguisher and then the porter was able to locate a proper door wedge. Despite being a hotel on three floors there is no lift. To avoid going up and down stairs continuously which was hurting my knees I attempted to ring reception on the internal phone, but it failed to connect, and there was no mobile reception in the room. In the end I resorted to calling reception externally using Skype. The main wall and ceiling lights were extremely dim, and there is an odd “strobing” effect from the main LED wall light visible to my eyes. While it had a nice large and good quality television, it is mounted very high on the wall and to watch it from the easy chair you have to sit with the head tilted back at an uncomfortable angle, and the main wall light reflects directly on the screen. Should try harder!
The hotel does look a little tired outside but once inside it is all very modern and clean. Our room was a really good size, Great bathroom with all modern new fittings. We booked a half board rate for one night. The restaurant was good, the menu was varied and the food excellent, Amy our waitress was brilliant both at dinner and breakfast when she had to rescue the toaster from the hands of my other half who had got his toast stuck. Couldn't recommend this hotel enough, we will return!
1. Don't believe the website! We were attracted by the menu, specifically the chateaubriand, BUT it's no longer available, and hasn't been for a couple of weeks. The restaurant manager said "We haven't got round to changing it online yet". 2. There was a wedding party just outside..... no problem with that, if we had been warned - we would have booked a different day......BUT we weren't. The disco started up halfway through our meal rendering conversation impossible. The restaurant manager said, incredulously, "It's Bank Holiday weekend!". So, EXPECT ALL MEALS TO BE ACCOMPANIED BY DEAFENING MUSIC ON BANK HOLIDAY WEEKENDS! 3. The restaurant manager has yet to benefit from customer service training. 4. The steak was delicious.....a jewel in the midst of disappointment.
Visited for the Carvery today but the hot counter had broken down. Jo the waitress said that they were still doing meals with a selection of meat served to your table & no change in price. Wonderful friendly service by Jo & the rest of the staff, we had beef & turkey with all the trimmings lashings of Gravy, superb & the right ammount of food. I have moaned previously about the Roast potatoes but this time they were perfect, was told by Jo that they have prepared them differently, good to see a restaurant listening to comments. A special mention to Matt the chef cooked & served a excellent meal under difficult conditions & I have to mention the roast pots again keep it up guys.
Stayed here for a wedding function (which to be fair was very nice - it's clear that this is done well). The room was clean and will equipped. So what are the negatives? 1. The breakfast was... not good. I mean really not good at all. Quite a limited choice of cereal and a barely warm, very limited cooked buffet (some of which was pretty much stone cold). I can't help but compare the breakfast to a Premier Inn breakfast and there really was no comparison. 2. The car park was completely full as they clearly cater for more guests than it can cope with. That would normally be fine, but the next nearest place to park seemed to be almost a mile away - not great when it's raining and you're dressed up for a wedding. I wouldn't have minded if there was somebody from the hotel explaining where to park. 3. The music from the wedding disco was so loud that it literally rattled the fittings in the room. Having a young child who clearly wasn't going to be dancing until midnight (when the music stopped), I'm not sure that giving us a room directly above the disco was a great idea. Again, I wouldn't have minded too much if somebody had had the foresight to mention it to us so we could be prepared. Would I recommend this hotel? Probably not, unless I got cheap deal and I knew there were no functions on, in which case it would be ok (although I'd give the breakfast a miss). If we were going to another wedding here I think we'd get a taxi and stay somewhere else.
We were looking forward to a quiet relaxing weekend. Having booked the hotel only a few weeks ago I would have hoped that I would have been told that there were 2 weddings on and no tables available in the restaurant. We have a 2 year old and the room was right next to the wedding party. Someone must have known and should have told us. Not impressed, and will never book here again.
As always a lovely carvery with good selection of vegetables!with the friendly staff and at such a good price who could ask for more!Just £3.95 plus a drink from the bar !such good value and keeping up the quality of the food !
Lovely stay at the hotel again, enjoyed the afternoon tea. Nice room on 2nd floor, very clean, lovely fluffy towels, only fault was the window in bathroom wouldn't open and it was a very hot day. Now a negative, we booked a table for 8pm for our two course meal, big mistake when they have functions on! We waited 25 mins to get the drinks we'd ordered and an hour for the starters, only to be then told they had run out of the salmon I'd ordered! I picked an alternative which arrived promptly, however we then waited a futher 45 mins for our mains. All in all we were in the restaurant for over two hours which did spoil our evening. Everyone in the restaurant was effected, can't fault the poor waiting staff, who were excellent, polite and didn't stress with the situation. We were offered some compensation in the form of having all our drinks wiped from the bill. The management really need to look at how they manage the restaurant alongside the functions going on in the hotel and maybe employ a few more staff. Having said all that we would still stay again.
Great selection of meals for the family also good vegetarian choices alongside the great carvery Easy to book and very reasonable Sunday meal prices Will come again the whole 9 of us Keep up the good work
Excellent food and service even though they were extremely busy. Waitress always had time to ask if we needed anything else. Just goes to show how popular they must be. Waitress coped brilliantly a credit to the hotel
An overnight stay and found the room( no.17) clean, comfortable and felt /smelt like it had been recently refurbished.Food was limited to breakfast which was very good with some excellent poached eggs from the chef and a very helpful and pleasant waitress.No noise problems the night I stayed there, in fact really quiet, but they do have a function room so probably best to check first if you are a light sleeper.
We booked 12 night 12-13th of April at this hotel First night wasn't great for me because I can hear a constant noise all night long like a fan noise or generator. However, next day I was given another room and I slept was so much better. First night we eat at their restaurant because we didn't want to go anywhere as we were tired. They had "eat as much as you like" ribs, wings and pork belly for £9 and that was fine for us. Not a posh dining but plenty and tasty especially the pork belly and ribs. The only criticism here would be that in the morning they had like breakfast brunch as it was pricey £15 but you could have eaten as much as you liked and probably quite varied. However, if in the morning you are like me, who likes her coffee most of all and lets say a croissant or 2 toasts and butter with jam, then perhaps they should have also an option where one can have that rather than such an extensive and expensive breakfast.
Friendly helpful staff. A choice of carvery or specials of which there were only two - pork chops or salmon . The carvery was 4 meats no crackling on offer with the pork. The meat was dry, the potatoes salty , the parsnips delicious . The vegetables were bland and some of the Yorkshire puddings under cooked. The salmon was tasty but the new potatoes were hard and the vegetables tasteless and I'm unsure what the sauce was. The puddings were good. We will not return
My partner and I stayed for one night after attending a function at the hotel. We paid way over the odds for the facilities and service we received. At £107 for the night (room only) we did not expect to be woken at 4am by a member of staff dragging tables around in the bar area below us. Hoping to be refreshed after a terrible night's sleep we found the bathroom had not been cleaned and the shower........(dribbling faucet more like) was less than acceptable. Upon checkout we informed the member of staff of our complaints and were met with what can only be described as an incredibly rude and abrupt response, suggesting that we should be more understanding of the night porter having to move "really big tables on his own". We were also told that we should have reported the shower and they could have found us another to use. Really? Guests should go to reception mid-shower and ask for another? That's the solution?! To be spoken to in this way and made to feel as though we shouldn't have raised our complaints is unacceptable at the least. I have stayed in better hotels for much less money and will not be staying again. If you want a reasonable night's sleep and to be treated like a human being - avoid.
very friendly staff. A good hotel in Norwich. The suite we had was excellent with huge bathroom, a kitchen area with tea and coffee making facilities. A seating area with large TV. I would definately reccommend this hotel.
Had a great stay with a Black Friday deal...so worth the money! The staff were very friendly and couldn't do enough to help! It's in a good position to go into the City Centre. Room was very clean, comfy beds and had everything you need. Will definitely be going back!
We had a lovely time at the party and my niece enjoyed it very much. The food was lovely and there was plenty to go around. Friendly staff and service. I would perhaps suggest a Prince as well as Belle and Cinderella but otherwise no complaints at all. Hopefully book to go to another one if it organised. Thank you
We attended The Oaklands this weekend for our daughters wedding in the Marquee. We weren't entirely sure what to expect having read mixed reviews but our experience was just wonderful. Shelby was amazing in helping us set everything up for an early wedding, and nothing was too much trouble for her and her staff. The staff were friendly and helpful, attentive and professional. The food was great and good choice of beverages. Linda on reception, and her husband as master of ceremonies, made us feel so welcome as soon as we arrived. We can't thank you enough for making our daughters day so special and arranging the sunshine too!
Stayed here for 1 night as I often work in the area . I got a really cheap room as the normal big brand hotel I stay at was fully booked . I will always try this hotel first in the future and not for the price . It is great to see that family run hotels. with a good old fashion homely feel are still out there . Nothing is too much trouble for any of the staff. On check in the receptionist had me laughing from the minute I approached the desk , she even involved her boss , who was also very friendly . I had a all you can eat curry which was delicious and well worth £9 , which the waiter recommended to me . The restaurant team were efficient and very friendly and the waiter was singing away whilst working , also making other diners laugh . Great to see staff enjoying their work , this really makes a difference to the whole feel of the place . I later found out that the waiter and receptionist were married and the manager was superb in promoting this . 5 * family run hotel with budget prices . A real must .
Room was quite small but okay. Bed was not particularly comfortable & the room we had must have been located in the noisiest part of the hotel, as we heard every noise on the stairs, corridor & room above. Also, we were woken early one morning to the sound of beer barrels being rolled into the hotel from the car park. On the subject of WiFi - there was none. My partner asked on several occasions why there was no Internet & were told it was being looked at. However it never got sorted in the 3 days we were there. Breakfast was average but was improved by Jo who served us. She was lovely and chatty and gave us some tips on places to visit in Norwich. Can't say I would recommend this hotel. Shame really as we usually like Best Western.
The carvery was great value for money at only £3.95 if you have a drink lovely and hot and very tasty meat melted in your mouth also home made Yorkshire's, not a Auntie Bessie in site. Staff very professional and polite always cleaning well done
Food was okay and so was the service, I would recommend and come back myself but it wasn't anything out of the ordinary. Can't really complain for the price though. When I come back I will have to try something from the menu rather than having the carvery
Had a party for my husband's 65th birthday. Was fantastic. We had to postpone for a week because of the snow. They went out of their way to reorganize for the following week. Food was delicious and accommodation was excellent. Highly recommended.
A lovely night away, was upgraded to a lodge free of charge, beautifully spacious, clean and a excellent spa bath. Would like to go back, and will recommend to others. The food we had was excellent, an afternoon tea, evening meal and a lovely breakfast. Staff very friendly and accommodating.
One of the best hotels in England for a long weekend to even longer. Extremely helpful team who go out of their way to make your stay extra special. Marvellous good food with excellent service. I will certainly return this Summer.
I've never done this before but here we go, I recently stayed at the best western Oakland's hotel in Norwich City few weeks ago and all me and my wife can say is praise for the hotel and staff. After having a little bit of trouble finding the place (I was the navigator) we were greeted by a very pleasant receptionist who directed us to our room, the “room” being essentially a nice one bed flat, which was clean and tidy. Having gotten back from our daughters baby shower, we decided to roam into the bar, for some drinks and dinner. Aside from the lovely atmosphere and slight bustle (it was quite busy), we were warmly welcomed by a young gent called Jack. After we got some drinks and my wife did her swooning, we decided to go into the restaurant and have dinner. I had the a burger and Kathy had the salmon, it took about 20/30 minutes and was OK, nothing special but was fine. The waitress we had was polite and hardworking so we were more than happy with the service we received. After dinner my wife went back to the room and I went back into the bar to have one more drink before going back to the room. Fortunately, I didn't make it back to the room for another 2.5 hours!! I'm entirely sure I would have gone back sooner if it wasn't for Jack!! He is such a credit to the place with his charm and banter, we talked about everything from whiskey to football to current affairs. Quite frankly, he's the best bartender I've ever seen in my life and, after several pints, a few perfect old fashions and a scotch tour (there's literally nothing that man doesn't know); we, begrudgingly, parted ways for me to return to the room. After a telling off from my missus, we relaxed in front of the rather large TV and shortly went to sleep. There was very little noise, and the bed was extremely comfy. We both showered in a very modern and stylish bathroom and headed into the restaurant for breakfast. I had a huge fry up and my wife had a croissant, both of which were tasty, with plenty of coffee to wash it down thanks to Jo. We checked out with ease and headed home with nothing but good things to say about the Best Western Plus Oakland's Hotel.
Well good and bad! stopped overnight as we were attending a wedding reception. Let me start with the good points, there are lots! A wonderful layout, and I should imagine a tip top place to go to in the summer as they have a superb outdoor area. The wedding meal, well I think it was one of the best I have had at any large catering event, where we all eat together. All three courses very well presented, and cooked well and hot, so well done catering staff at Oaklands. The breakfast also was of a very good standard, maybe a tad too much apple in the fresh fruit, but that's being picky! If you are considering having an event here then go for it. marquee was warm, which is a bonus in February. Did think the evening buffet was brought out a tad early, it was stood on the table for I would guess over 3 hours, near to the heater inlets, but saying that I ate some and was ok!. The down part, accommodation was not good value for money. Room was close to kitchen extractors, left a kitchen smell in your room. The shower provided warm, luke warm water for 3 minutes or so, had to run the bath to get soap off!. One side of the bed was against a sloping roof, you could not get out of the bed and stand upright......we did check rooms other members of our family booked, we did think as we booked first they would book out the best first? not so. In my opinion do not book rooms 33 - 40 I think it was.all that wing suffered from kitchen smells, and seemed as though they required updating............Shame about the room as it spoilt a really nice hotel.
We had a family meal here , I was reluctant to book as our previous experience wasn't good . But the waiter was exceptional. We had a few issues to start with. Our meals were over cooked but he soon fixed it and even turned the whole atmosphere around with his upbeat sense of honour . A real credit to the Oaklands, a good choice on your new recruit. Just what the Oaklands needed . Great customer service where nothing's too much . I will definitely return especially if we will be served by this waiter.
Stayed on a Sunday while working in norwich, the room was clean and comfortable lots of parking and the food was good, the drinks at the bar seem expensive but otherwise a good night stay, will return when next working in Norwich
Four of us went for lunch after booking a table. I'd looked at the menu on the website which gave a reasonably extensive menu at 12.95 for 3 courses which seemed good value. When we got there we waited for around 10 minutes to be seated. The menu was much reduced in scope from what was advertised on the website but was exceptionally cheap at £2 for the starter and desert and £2.95 for a main. We all had the carvery which was tasty with a good selection of veg. The main issue we had was with the service. There were very few staff to cover the restaurant. After waiting to get seated, we then had to wait for another 15 minutes for the drinks order. As we had gone for the carvery, we didn't have to wait for our mains. We intended on having a dessert but after another 15 minutes without managing to attract anyones eye (on the rare occasion anyone was near) we gave up and I paid at the bar. At under £20 for 4 drinks and 4 carveries, it was exceptional value but the service let it down.
The place is terrible honestly take my word for it do not book here it's a rip of and the prices for drinks well London prices are probably cheaper and the food is crap and all the food sat on folding tables before it got served up the place needs closing down
Staying here for a few months and haven't got a bad word to say about the place. The staff are very polite and friendly Jack and Malcolm have made my stay very pleasant and I would stay here again. Jack is the one of the best bar tenders I have met and he is very good at his job.
I have just come back from a black Friday deal, staying on a Saturday night at the Oaklands hotel. We are a group of 12 ladies, celebrating birthdays ages ranging from 35 to 60. Firstly we got upgraded to the outside apartments, they were superb. The cleanliness of the rooms was first class. The food was excellent, so well cooked, piping hot and a great choice. A very up to date menu also.The restaurant service was so attentive, they worked so swiftly and so polite. The bar service was so slick, cocktails were excellent. The reservations team, are lovely, so welcoming and polite. We did have a little issue with one of the rooms heating but this was dealt with promptly and professionally. Complimentary drinks was provided for the minor inconvenience. The hotel is in a great location for the city centre, we went into the city after dinner and the taxi was £8 for 4 people one way., also the same getting back. If you are looking for a great hotel at great prices, go to the Oaklands, well worth a visit. 12 very happy people. Thank you to all the Oaklands staff, great team effort and Management.
Well folks what can I say! Ive only given this one star because I couldn't give zero or less..what a night but for all the wrong reasons.. Made Fawlty towers look a class Act! ..£44 for a second rate disco with less than mediocre food! ..like dancing in someone's front room on a school night..the food was such a low standard that it was only fit for pigs but in fairness pigs would probably have been cared for better. We shared a room with a large party of pensioners who were visiting thursford on a much looked forward to trip out. They were treated as badly if not worse than us..shame on you! ..the food was dire and rationed..the setting no better..a cold marquee attached to the side of the main building with the ambience of a funeral parlour. I'm sure the DJ fell asleep at one point he appeared to be enjoying the evening as much as us. Upon voicing our disappointment, we were fobbed off with a bottle of wine and promises of a partial refund. Well 4 weeks, 4 emails and a phone call (to a machine) later we are still waiting! This place is a joke ..avoid at all costs!
My husband spent all morning singing the praises of this place and trying to persuade me to go there for lunch. I very reluctantly agreed after finding it gloomy previously. He convinced me that it had had a facelift and the food was amazing. Unfortunately we didn't stay long enough to find out. Sticky floors and broken glass in the restaurant along with the remnants of the new year's party the night before left us questioning the cleanliness and we left 5 minutes after arriving.
My partner and I had a lovely, relaxing time here at Oaklands over the Christmas period. Staff very accommodating as I am a guide dog owner, easy to find on bus routes too. But expect a short walk up a hill. The food was amazing throughout and the dining area was very clean. To be honest the coffee was amazing and reasonably priced. Bedrooms spacious and quiet (you can hear people wandering but that's expected), beds are a little uncomfortable but that could be our taste in beds. Oh and the wonderful jacuzzi bath - now that made it so much worth it. Only issue was the power kept cutting out in room Christmas Day but I think that was a minor inconvenience.
We visited this hotel for a two night Christmas break and what an amazing two nights we had! It's the first time we have done anything like this and would be happy to do it again next year. Staff, food and accommodation were brilliant- the staff were exceptional, everything was just lovely. Our Christmas lunch was lovely even though they were so busy, we didn't feel rushed and it was lovely and hot - well done to everyone who worked over Christmas you are all truly amazing ??
Had our works Christmas party on Saturday, and we all had a great night, staff couldn't do enough was a superb atmosphere! Will be booking them for next year 100%! Food was good for the meal well priced music was surprisingly decent as well
Visited the Oak Hotel for 2 nights as part of a coach tour while also going to see the Thursford Christmas spectacular. The hotel has received mixed reviews and real Jekyll and Hyde persona. We saw them both during the stay. On arrival reception was excellent, they came onto the bus and handed out envelopes with keys and information so we were quickly into our rooms. The rooms were good; warm, spacious, tea and coffee making facilities, nice bathroom. The meal on the first evening was enjoyable. It was Christmas and the Hotel does cater for parties, it's part of their signage, and the disco could be heard through the Hotel but as I am not a light sleeper, when returning to the room was soon able to drop off to sleep. Breakfast was reasonable, but some items ran out and it took a little while to find staff and have it replenished. Housekeeping were efficient, polite and helpful. On the Saturday night, we were told we would be joining the 90s and noughties buffet in the marquee. The buffet was turkey or tuna roll, ciabatta with cream cheese and spinach, warm ham, chicken wings and a mixed salad, 10 or so large plates on a round table, 100 guests, not the best organisation or buffet on a cold night. After complaints, chips, hot potatoes, chicken strips and a bowl of mixed veg (sprouts, carrots… must have been a spare dish from the wedding party also going on else where) arrived. Not the best approach to win return business. The staff in the morning at checkout were very apologetic about the evening events. The problem for this Hotel is that there is plenty of competition, even a Premier Inn just along the road. If it is a Party Hotel, it needs to be a lot better/inventive on its buffet. For us we saw both sides, for the Hotel we will not be returning.
Had a fantastic pre-Christmas evening with friends at the Michael Buble tribute night. Food was good, great service from Hollie & her colleagues, could not do enough for us, the mix of Christmas hits & cover songs made for a really entertaining evening. Would highly recommend this event next year.
I have been to The Best Western plus Oaklands Hotel for meals, events and stayed in the hotel. Its a lovely place with a great team of helpful staff I would 100% recommend a visit. Thank you all very much
attended a dinner dance Saturday night and we booked to stay too. Room was spacious, clean and modern. Our room overlooked the terrace giving us a lovely view of the Christmas tree and lights - made us feel festive! We met friends who joined us on Saturday night - food was good and we had a great night. Good choice of breakfast in the morning. Staff were friendly and helpful. Would definitely recommend.
20 of us booked a Christmas Dinner for last night. On arrival the small bar had a crowd of people waiting to be served. The dinner was dire, and the veggie option had to be returned to the kitchen. When it resurfaced the others had all finished, and was still cool and unpalatable. It was clear that other diners were complaining across the room. But apart from the food and drink the atmosphere seemed quite pleasant.
Was booked into Oakland Hotel after my booking for elsewhere was cocked up. Lovely welcome by reception staff. The room was small but spacious enough. The room was warm but probably too warm for some but ok for me. Tea tray well stocked along with toiletries in the bathroom. Bed was very comfortable. Niggles:- TV wall bracket is too big for the TV with bits popping out over the top of TV and I hate surface trunking as it looks cheap and an afterthought. The shower very noisy but I think that's because the room was on the second floor and the water needs a pump to add pressure. Bathroom was tight but manageable but anyone on the large side might have issues. I would stay again though.
Nothing was too much trouble, staff were willing to chat, afternoon tea with the Brat Pack was amazing, disappointed with the evening restaurant menu - not much choice however quality and quantity could not be faulted
Needed a room for the night and the Oaklands came to mind. As we booked through Booking.com it was a simple task. On arrival we were checked in with ease from a happy receptionist. The room was rather small but could not fault the cleanliness or the large amount of Tea and Coffee facilities. Overall a nice little Hotel in a rural part of the City and not too far out. There are local pubs and eateries if you don't fancy the menu.
We had a wonderful time at the Oaklands, the staff are lovely and the hotel itself is very nice. On arrival we were upgraded to one of their beautiful lodges, we had only booked a double room so we were very pleased. I think this happened due to them hosting Christmas Parties all weekend and they kept us away from the noise which was a really good idea. The problem we had was the key cards didn't work a few times and we had to walk to reception in the cold which wasn't ideal plus the area where the lodges are, are not very well lit. The Lodge was lovely with a huge living room, lovely bedroom and a nice bathroom with a jetted tub. We were so pleased with the room we would book a lodge in the summer time. The area is nice but not really walkable to the centre its about 45 minutes walk away perhaps in the summer you could, the bus is really easy and regular and a taxi for us coming home at night was £8.50 which is pretty normal. All in all we had a fantastic stay and we are hoping to visit again
I was given a suite, which required a walk in the rain across some muddy grass (not enough stepping stones) The wifi wasn't working and my fone didn't have a good enough signal to hotdmspot. Doh. I went across to reception, in the morning and waited 15 minutes, pressing the bell. No response. In frustration, I went to the kitchen.. And found x2 staff 'chatting'. Service was then restored. But still no WiFi. The room I had was adjacent to a noisy road, which I had to listen to, as I had to open the windows... The room was steering, stiflingly hot. Breakfast was, eventually and excellent affair. Give the morning staff a kick, alow the heating to be adjusted and I would go again... Just give a room though.. In and out the rain is rubbish... Or perhaps a covered walkway!!
Firstly, the satff on arrival where excellent. Nice lady booked me in and a very helpful member of staff sorted out a door keycard problem even though I suspect she was just about to go home. Room well appointed and very very clean. Nice big Tv, complimentary tea and coffee, tissues, shampoos in bathroom. Free wifi which works ! So why only average rating ? The noise from the party that was being held in the tent erected for functions. Yes, hotels can make money from functions but they need to be able to host them away from the main building. Having to stay awake until the disco is switched off at midnight is not acceptable. Car park was also packed with function guests which made my late evening check in a problem as I had to squeeze my vehicle in to a tight corner. Perhaps some reserved spaces for guests staying overnight.
Very disappointing. Arrived on a very windy evening to find that our tables were in a marquee! Not ideal at the end of November. Eventually someone deemed to flick a switch for some heat. This was short lived but nevertheless welcome. The food when it was finally served to table 5 was mediocre. The beef was ok but others were served cold cod loin and Thai green curry soup! The vegetables consisted of one small fondant potato accompanied by 6 Chardonnay carrots which were unpeeled and still had long roots and the tops attached. I trust they'd been washed! The bar staff were untrained in measuring and pouring 175 ml of wine without spillage then wanted to charge £11.10 for the wine and a half pint shandy! It was an awful meal in most uncomfortable surroundings. Not to be repeated.
Stayed for 2 nights while away for work. Bedroom was fine apart from how hot it was, I had the radiator switched off and window open and it was still boiling hot. Spoke to another person staying and he also said how hot the bedrooms were. Staff were all very nice, but a big shout out to Kieran who worked in the bar, he was so pleasant and such a great sense of humour, he's a credit to Oaklands Hotel.
Visited at 4pm on off chance of getting a table. Seated straight away even though Restaurant was very busy, all food constantly being replenished. Best carvery I've had there. Food was delicious. Staff very pleasant. Can highly recommend ??
Our room was fine and well maintained, with a comfortable bed. Breakfast was very mixed. On the first morning they kept running out of various key elements eg bread, bacon, fried eggs. Dinner was pre booked and ok. The big problem with this hotel is that it hosts lots of parties and weddings. These mean at least one disco, depending on how many events are on. The music stops at midnight but that's tough if you're needing to sleep before then. After the music stops there is no guarantee that the party people are at all considerate of guests who have paid good money to sleep in the hotel. Raucous noise can continue into the wee small hours with the staff apparently unable to stop it. The mainly quite young staff tried their best one night we were there but were overwhelmed. There is also a parking issue at this hotel. The car park access is up a slope via a fairly narrow road. If cars park on this slope it is a major headache. Again the hotel staff seem unable to prevent such cavalier parking even though it can make access impossible for an emergency vehicle.
The staff at the Oaklands hotel Norwich were absolutely fantastic from start to finish, from our first friendly meeting to book the venue through to the actual day the staff couldn't have been more helpful. It all made for a reasonably stress free day with the setting & decorating of the tables, looking after the guests and the food was lovely & bought out so quickly there were no tables left waiting. The surroundings with the garden & terrace area made for brilliant pictures & a relaxed atmosphere. We upgraded to a lodge which was perfect with plenty of space to get ready in and had a beautiful bouquet of flowers left in there along with a bottle of bubbly. What an amazing day we had!
I was due to be in Norwich early one morning for a charity event and thought it would be best to spend the night before. I always tend to research places a lot before staying so I know I get good value. I wasn't looking to find something expensive as it was just going to be me travelling. I started to speak to Suzannah Laurenco and she was more than helpful. With everything she had done to help me I thought this was going to be like a little break away and mentioned it to my wife and was so confident with staying that said we should both go. Risky move but it was definitely worth it. We turned up very late (which seems to be our only time keeping way), and even though there was an event in full flow the staff there was only too happy to help. In fact there was nearly a whole team to help us there and make sure we had everything we needed. Notes had been left on the system by Suzannah and had made special arrangements for us not only with the room but with the services available for us. Incredible service and amazing team which is clearly due to their manager Suzannah. We can't say thank you enough for turning what would have been a fairly standard weekend into a mini break away. Thank you so much for everything and will be coming back to see you again. Yours Sincerely, Mr & Mrs Freshwater
Having attended one of my daughters wedding reception at the Oakland's and having a good day and food I was quite pleased that my father had arranged for a family meal there . Well my daughters reception was good but it was a few years ago and blimey what a difference ! It looked so different , and unfortunately looks aside was a bit of a let down , the vegetarian menu was not great and the basic beer battered fish I had was a real let down , it was anaemic oily and partly undercooked and served with very few chips and a tiny pot of mushy peas . The ribs were no better than you would buy from Sainsbury's and served with little else and the family members that had steak said the steak was lovely and cooked to their requirements but again only served with mushrooms and chips and could have been bigger for the money . So on the whole a pub meal failure for more than the cost of an average pub meal . Erm disappointed . The good bit was the service and lovely staff .
Stayed here Saturday night for a Black Friday deal we booked last November, it was fantastic the offer was afternoon tea, night stay and 2 course evening meal for £68 it was worth every penny room was amazing clean spacious and everything you needed. Afternoon tea was delicious sandwiches, cheeses and fruit scones and cakes we were so full afterwards! Evening meal was one of the best meals we have ever had! All staff from start to finish very lovely kind and polite we will definitely be booking again!
As a group we have been meeting here in the restaurant annually for several years. This time, all but one of our group were served with inedible desserts - yes, I do mean inedible! The eton mess was just that with indistinguishable separate parts of meringue, cream and fruit and served in impossibly large quantities. The crème brulee had no top caramelised layer and the base was curdled, the white chocolate mousse had the consistency of tapioca pudding. The banofee pie was enjoyed by the one person who had it. On talking to the chef, he admitted that he had trouble with the egg whites for the mousse and that he had prepared the mess earlier on in the day. If you don't like decaffeinated instant coffee, don't bother to visit. (no 'real decaff on offer) The mains were enjoyed by everyone.
I stayed here whilst visiting Norwich in October (2017). I selected it from a hotel comparison website as the prices, whilst not quite the cheapest, were reasonable, and the reviews were generally favourable. To be honest I had other motives for selecting this hotel. Many years ago, as a young man, I worked as a drayman for a local brewer, and this hotel was one that I regularly delivered to. It was always one of the more upmarket (in those days), private hotels we called on, and it was also the place where my sister had held her wedding reception and my parents had celebrated an anniversary of note. So fond memories. I wanted to see how it might have changed. My memories plays tricks. It was not quite so easy to find as I imagined it would be, and certainly it's no longer the private hotel of yesteryear. But ti was fine. The room (in the annexe), was very smart and clean, but lacked a bit of decor. No proper wardrobe and not a single photo or painting on the wall. I will happily sell them some of mine! But the welcome was friendly,. the booking system was easy and the the breakfast, for which I had to pay extra, was excellent. One of the best hotel breakfasts I've had served. The waiting staff were all very friendly, and it provided the exact service I needed and had hoped for. Yes i'm sad it's no loner the old private hotel it once was, but nothing stays the same for ever. A good stay. Thank you
Me and my now Husband got married here 30.09.17 In the marquee and had literally the best day of our lives it truly was fantastic. From the moment we booked the wedding to the day we checked out the staff have just been fantastic. Sasha was there throughout the whole process answering any questions we had quickly and helping us plan our special day honestly say she is amazing at what she does and would defiantly recommend anyone to have their wedding here!...Shaun was our toast master he was fab funny and kept everything in order for us throughout the day we had a minor disaster with a couple of the bridesmaid dresses but Shaun was there on hand help sort it quickly. The lady who checked us in the night before (sorry I didn't get her name) as I stayed with some bridesmaids was lovely too had a few questions and request and she was on this for us nothing was too much bother. We upgraded both nights to the lodges and they were perfect esp for the morning of the big day with having our hair and make up done there plenty of space (and mirrors) for us all to get ready. Even the Dj the hotel use was fab you get to send off song requests ready for big day in advance so they know what your guests want and I had to borrow a last min cd to have when eating our meal but they were on this!...And bar staff lovely and friendly too. I can Honestly say the whole day was Amazing went better than both me and my husband expected! We're just gutted all over would definitely do all over again! All of our guest throughly enjoyed themselves too thank you so much to all the team at Oakland's you all created a fantastic day that We will never forget thank you Mr&Mrs Horne xx
A mate got married there well it didn't sell it for me as we are getting married next year they should be giving them a full refund the food was stone cold and wouldn't feed it to my dog the marquee was leaking +the orgàniser shouted out to the kid to be quieter wile they are doing speeches whàt à joke if I got married there I would of been so dissapointed PLEASE TAKE NOT DO NOT BOOK ANYTHING WITH THIS HOTEL it's not good London drink prices are cheaper
My Daughter had her wedding reception here. The venue itself was perfect, plenty of space for the children to play. there it stops! the roast dinner was a small pile of meat with two finger carrots and a florrette of broccoli with 4 small new potatoes. dessert was Eton mess with NO merrigue, the staff couldn't care less, once the meals had been served they disappeared until we had finished giving no chance to ask for more gravy or to COMPLAIN! My Daughters Wedding shoes also "disappeared" from the honeymoon suite and no one cared despite numerous phone calls. I would NEVER return under present management.
Booked a table for a birthday dinner expecting a nice quiet evening. In the bar next to the restaurant was a disco so noisy we could hardly talk. The food when served was cold and had to be returned to the kitchen. Apparently a new meal was being cooked but not so sure when it arrived back at the table. Doors kept being left open when wedding guests went into the marquee which caused a draft in the restaurant. It appears that when a wedding is on the restaurant customers get the second best. Never go there when there is a wedding on.
Stayed here at the weekend, food was good, room was clean but basic, the receptionist (Linda I believe) was an asset making sure I was happy throughout my whole stay with a professionally friendly approach. Would definitely stay again and nothing was too much trouble.
I stayed at the Oakland's hotel overnight. Upon arrival it was a quick speedy check in. The surroundings were very clean and welcoming, the staff were friendly and polite. The bar was nice, and the carvery and breakfast were of superior standard. The room was lovely, spacious clean and spacious. One minor issue, the WiFi was terrible, and the clock with the usb port for charging didn't work. Overall I'd highly recommend this hotel, and will stay in the future
We had our wedding at the oaklands 2 days ago now and we couldn't of asked for a better day. The staff were great, they were accommodating and lovely. We couldn't of asked for a better day or venue. Thank you so much!!! We'll be back for all our anniversaries and for some more visits without a doubt! Highly recommend!
Staff were young & quite unprofessional & slap dash - chatting at the bar & had to ask for change to drinks bought. Broken glass was pushed to one side rather than cleared off the floor. Charged three different prices for the same drinks. Drinks were expensive. Reception & evening food was nice enough.
Stayed here to bring my daughter to UEA. The room smelt of greasy meat and there was a wedding on so the music was playing until the early hours. Kept my daughter awake for ages. Wouldn't recommend it and won't be staying again.
We couldn't of asked for a better day, the atmosphere was brilliant and that's all thanks to the Oaklands Team. Visible teamwork and willing to go the extra mile to ensured a memorable day therefore we would be willing to recommend you to anybody. 10/10 service. Absolutely everything was perfect!
If I had selected to pick this place for a wedding venue I would be writing a formal letter of complaint to get my money refunded. On arrival we went into the bar area and ordered a drink whilst waiting for the ceremony to begin. My husband bought a pint for himself and a Diet Coke for me. It cost him £7.80. £5.05 for a pint and £2.75 for a Diet Coke. My husband used to work in London and said that they were more expensive than London pubs. We started drinking our drinks and we're told by the member of staff that we were to go into the room where the wedding was taking place but could not take our drinks. Those who had just bought another drink had to leave them in the hope they would be there when they returned from the ceremony............ this was not the case. The bar staff had tipped all the drinks away which led to unhappy guests. After the groom's mum complained, fortunately those who's drinks were thrown did actually then get another drink on the house. After the ceremony and photographs were taken, we were then directed into a marquee for our meal. We all sat there for about an hour and a half before being served our meal and not once did any member of staff come to the table to do a drinks order, it was up to the guests to go through to the bar and get themselves a drink. Now to the meal..... For starters I had the prawn cocktail and so did another guest sitting next to me. On presentation it look ok, but where mine had bread with the starter, the guest sitting next to me didn't, so she asked the waitress why there was no bread with hers. With that the waitress on demand from this manageress (I assume) who was trying to arrange getting the food out barked at this poor waitress and told her to get another one. After a long wait for the food you would have thought it would have been enjoyable........... No!! Prawns were chewy and tasted like they had been defrosted. Our main meal - Three people on our table had pork and one had the lamb. On presentation, it looked ok but one guest asked where the veg was.... it was under the three slices of meat. If I was the manager of this hotel I would have been embarrassed to have dished this up. The three, tiny new potatoes that were on the plate were that hard we struggled get our knife or fork through it, the broccoli had more stem than floret and one of the other guests on our table who meant to have the same meal ended up having completely different veg to the rest of us. The best part of the meal was the dessert!! Couldn't really have faulted the chocolate brownie, but I overheard another guest say that they ordered the Eton Mess but it came without any meringue. Whilst other people were still being served the dessert I did notice the so called manageress belittle the waiting staff. They were heading with desserts to one end of the marquee and she shouted "excuse me" at the top of her voice and asked where they were going, one of the waitresses advised they were serving a table down the other end and with that this horrible woman beckoned them back by using her finger and rolled her eyes at them. How rude and how embarrassing for the young waiters and waitresses to be treated like that in front of guests. After desserts the young waiting staff then started serving tea and coffee. Our table was given tea and when the waiter came round with coffee rather than saying excuse me to the guests who were talking whilst waiting for coffee, the waiter just stood there for a few seconds and then moved on to the next table. After dinner we waited for speeches, that had a male member of staff who took part as the toast master. In order he introduced the bride, groom, the two best men then left the room. He missed out one of the most important people..... the father of the bride. The bridal party looked quite bewildered that this guy had left and after waiting a few minutes for him to come back (which he didn't) the father of the bride introduced himself. Later on in the evening we went to order drinks at the bar and apart from one guy being behind there we tried to order a drink in which his response was, I don't work behind the bar. My husband then asked where the bar man was so we could order drinks and the response to that was I don't know. So politely my husband asked if he could go and ask another member of the bar staff to serve as there were people waiting. About five minutes later an older barman came through and my husband said that he thought it was pretty poor that our friends would have paid a lot of money for this venue and that there should really be more than one person running the bar. His response was, I'm not working this bar and it was our fault the other barman wasn't there as someone had ordered coffee and taken him away from his role. My husband replied with "I'm not the one that ordered coffee and whether I did or not there should still be another person behind the bar to cover." The barman' response to that was it is how it is and if you don't like it, don't order coffee. A brief description of our experience would be: Rip off prices No organisation Rude staff What an absolute embarrassment Would definitely warn off friends from this venue for getting married or even just going for a simple meal.
Booked in slightly early, but reception and staff ensured i waa looked after and let me have room when was ready.i was there for 2 days for my daughters wedding at venue.I must say we were well looked after the ladys who helped set room up looked after us, the organiser was great even though we over ran she ensured nothing was rushed and looked after my daughter her wife and everyone. The food was fine,loads of choice for breakfast... a great weekend... only very slight gripe was room was bit dusty but hey ho i did check in early.. thank you for making roxannes and fayes day so special.
We have just held my Mother's 80th birthday party in the small marquee off the terrace. I cannot praise the Oaklands enough for making it such a great night. The staff are absolutely superb, they cannot do enough for you and make sure that they are on hand all evening to attend to anything you need. They are so friendly and always smiling. We had a 3 course dinner which was delicious and everyone was commenting on the good standard. We all stayed overnight and were impressed with the rooms too. Our room was so clean, modern, bright and spacious. I understand it has just recently been upgraded and it really did look good. It is a lovely place to hold an event and I would thoroughly recommend it to anyone. Thanks again!
Booked in here for one night as had a 10k race in the city the next morning. We just wanted a quiet, clean place to sleep with a shower and a comfy bed. Unfortunately the bed wasn't comfy and it wasn't quiet because there was a loud wedding going on till midnight. I get that it was a Saturday and had I been staying for another reason maybe this wouldn't have been an issue. When it comes to decor, like many a hotel room this could do with a make over, the furniture was dated and the bathroom tired. They have made an effort to put a new tv in and a few other mo cons. Though to be fair, I'd rather have a better mattress and a duvet that didn't feel like crepe paper than an alarm clock that charged my phone in a hotel!
Stayed twice in the last 2 months quaint hotel on the outskirts of Norwich close to Broadlands plenty of parking. With nicely appointed rooms and restaurant. Breakfast included and very tasty too. Value for money and good level of service. If staying at the weekend be prepared for a little noise as there's usually an event of some description until midnight. Not too intrusive though. Didn't see a lift so be prepared for carrying your luggage upstairs.
We were married in the Oakland's Hotel on 11th August 2017. Since our initial booking and continued preparation to our wedding, we found the Wedding Team and their Staff were exceptional and always willing to help with our requests. Nadine the Hotel Florist did an outstanding job with the flowers and is a credit to the Hotel. We had booked 15 assorted rooms for ourselves and our guests and all were very happy with the quality and cleanliness of their rooms. Our Wedding suite was beautiful and modern with a separate spa bath and shower. We stayed for 5 days and enjoyed every moment. The food was exceptional and of high quality and the restaurant looked great. With the hot weather the large outside decking area and grounds js a great area to cool off. The Marquee Room is an ideal setting for any wedding and ours looked beautifully set with the tables dressed and the romantic lighting during the day and night. Parking was tight at times but that's because the Hotel is very popular for its food, setting and wonderful Staff. Thank you so much for a wonderful wedding day and stay!!
Would like to say a massive thank you to all the staff at the oaklands for making our wedding reception a truly special occasion. We could not of been happier with how the day/evening went & the food was fantastic. The set up of the room was stunning & my new wife was stunned as well as our guests of how beautiful it was. Thank you so much!! Very kind gesture also with the flowers to my wife, very thoughtful :-)
Stayed here with my family (3 rooms booked) for a family wedding. Very disappointed at the amount we paid for the quallity of the rooms we had. Found a mouse trap and mouse droppings under one of the beds. We had a family room, a double and a single room - all of which were very small and cramped. Stayed in far better hotels for lot less money. The staff who were on duty we extremlly pleasant and helpful. The problem they had was there were not enough of them available to support the needs of people in the hotel. Not many amenties to offer.
Avoid booking this venue, its just not worth the risk or the thousands of pounds. Management and staff problems at the hotel left wedding party waiting for lengthy periods. The staff were asking even what glass to pour the champagne. Guests were kept waiting for the food and then when it came all of the 80 or so plates were either cold or mildly warm, people with the sea bass left food understandably (who likes cold fish). When told the kitchen REFUSED to HEAT the food Which when your paying for the best of the best is disgraceful that the chef isn't qualified to do so!! Staff were rude to guests in front of the other guests and even asked for their phone number (what so they could be harassed by perants of staff!! disgusting) for staff breaking down tearful when told the food was cold. I helped at the end with the tidy up after the DJ had finished who was great.. booked separately to the hotel. Left a expensive E-cig on the table and cigars just outside on private balcony door and when I returned they were gone been cleared away. Staff were asked but no one knew anything! In short I believe staff had cleared away and Stole them!
OaklandsManager, Manager at Best Western Plus Oaklands Hotel, responded to this review
Thank you for your feedback - we have spoken to both the bride and groom who are delighted with how their special day went which is great to hear. We would like to apologise for the fact that a 15 year old trainee got confused over which glass to pour your champagne into and that our chef offered to cook a new portion of fish rather than re-heat the dish. We are also sorry the 15 year old started crying when told by a guest that she was stupid and a moron because she got her champagne glass mixed up when they demanded more champagne. We have checked with the chef again and he remains confident, despite your belief that he is unqualified, that reheating fish is not a great idea. We're also sorry that we had to remove 2 guests who continued to abuse members of staff however, screaming at a 15 year old and calling her stupid because your fish was not as hot as you required is not acceptable. Do you accept this behaviour at your place of work or is this someway different in a hotel? As for the mystery of the missing e-cigarette it seems that unless a member of our staff was working in a blue dress it may have been kept for safe keeping by a guest of the wedding rather than stolen by a staff member.
Number two daughter et family were en vacance in darkest north Norfolk at Sheringham. Invited for a day " sur la plange " with the grand children madam balked at the idea of five to six hours "en voitue" . So we decided to break the journey at at Norwich and explore the cities ancient Cathedral and enterprise of the good use the redundant churches commission had put many of the daughters to. We knew the route was tedious at best what few stretches of dual carriage way were always blessed with a multitude of tractored container trailers admiring the roofs of slow moving camper vans for miles in some sort of mating ritual. Can I can't I get by? Well on this one off them had got too excited and turned over on a round about trapping us in a queue for fifty seven minutes. You would be surprised how many pidgeons a few acres of ripening barley can sustain. The traffic had been heavy already so the satnav hour and fifty five was heading towards two and a half hours. So nearly two hours late all thoughts of evensong a mere whimsy. First impressions of the hotel were marginal keeping its best southern face to the Yarm. There was a large tent in the garden containing what I first heard as a Romany wedding. Images of big fat gypsies playing the violin and dancing as in the early Bond movie or worse karaoke! No this was a quiet Romanian wedding. Our room up one flight was a spacious twin the tv and wifi and kettle worked but not the same time. Too exhausted to explore Madam was content with a bag of crisps (no Vimto) and a glass Czech or Slavic lager. I had the same the beer was excellent and well,kept. We heard nought of the marital feast nor the car park only a distant wood pidgeon. We slept unshriven dreaming of over petticoated lorry drivers and violins. Madam even slept through my snoring without resort to spouse beating! The good sized en suite provide clean towels and easily operated warm showers. Breakfast was excellent with good service the morning after the wedding. You are not often made to feel welcome. Breakfast excellent although the diversity of choice was less than I had come to expect in a great western. Obviously plus is less. As I was packing the car the curiously located florist by the reception exit were loading their " flowers are us" van with reaths for a funeral and one of those names - good thing Madam missed her Christian name else she would not have let me drive.
Stayed here a couple of weeks ago for just one night to meet old friends. On arrival I was told I wasn't in the main hotel but in an annexe which turned out to be back down the drive on to the main road and in what looked like a separate house next door. I booked on line so didn't realise what The Annexe was. When I asked if I could swap rooms I was told the hotel was full which I doubt on a Wednesday night with a pretty empty car park, restaurant and bar. Couldn't prove that however so I moved my car and found my room which felt very much like a cheap overspill room although I paid over £100 for one night. I have to say that I didn't feel particularly safe in the room as I was on my own and there was no reception or any other staff so it was very isolated and I didn't sleep much. Having said all of that the room itself, although very small, had a decent if old fashioned shower but the en-suite roomwas like a tiny cupboard with no window or bath and you could touch the shower and wash hand basin from the toilet it was so cramped. There was plenty of tea and coffee however and a nice long mirror which you don't always get. Like someone else on here said, it was quite noisy in that you could clearly hear any noise other residents made because it was like living in a normal family home which had been split into multiple rooms with paper thin walls - very odd. On going back to the main building for breakfast the next morning I found everywhere to be very tired looking and a bit shabby. The floors and tables weren't over clean and the breakfast itself was way below average and what I was expecting. The scrambled egg tray on the buffet bar was almost empty and what was left was so dried up I could hardly scrape it out of the tray so I moved along to the fried egg tray. Here there were only two eggs left, lying in a pool of oil but having no choice, I took them. I actually couldn't eat them however as they were so rubbery I gave up and had a pastry instead. The coffee was free flowing but sadly weak and not very hot. I will be travelling to Norwich regularly from now on but won't stay here again and wouldn't recommend it. If it is a budget hotel hotel you are looking for in Thorpe St Andrew this place may be for you but if you wish to feel safe in a clean environment where you feel valued and wish to eat well I would look elsewhere.
Exallent service and meal tonight .Lady called Viv served us,perfection all round .The meal was faultless . Friends and family stayed here and said the hotel had everything you need for a short stay or a long weekend in Norwich. Thank you Oaklands Hotel
We have eaten here many times before and enjoyed the food on each occasion. This time we stayed overnight as we had a function to attend. The room was very clean and tidy. The bathroom was very modern and fresh looking. The room had all the extras you would expect. The breakfast was a buffet and there was a very large choice on the hot food as well as cereals, toasts, juices etc. Highly recommend.
I stayed here for a couple of nights this weekend. The hotel was good, very clean, nice (small) room, well decorated with a decent telly, and comfy bed. Wedding parties on both nights, but no problem, as they turned the music off at midnight ! The best thing about our stay, was the great carvery we had on Saturday evening (between 17.30 and 18.15) for £4.95 !!! Unbelievable value and the meat and veg were all top notch, no idea how they make any money on it, but who cares, just go !!
When we arrived, the temperature was bordering on 30 degrees Celsius and I asked if the room had air conditioning. "Sorry, no." was the reply. Fortunately, by opening both the bedroom and bathroom windows, I managed to direct what little breeze there was through the room allowing it to cool a little. The room itself was nice, clean although workspace was a little cramped and I was unable to use my laptop on the table provided without moving other items to the floor. The WiFi signal was very poor and intermittent at times although I did manage to get connected and a decent signal in the late afternoon / early evening, The bed was comfortable, not too hot and I managed to get a decent sleep despite the heat. My room was located directly above the terrace bar area, but the noise wasn't too bad. I ate there in the evenings and I have to say the food was a little disappointing - I had a prawn cocktail and to be honest, in my opinion the prawns were overdone, very chewy with a rubbery texture. I had beef burginon on one occasion and on another, peri piri chicken. Both meals, in my opinion were overcooked and, while edible, weren't as good as I'd expected. The buffet breakfast was good, although the sausages weren't to my taste - but that's personal thing. On one occasion, I arrived about 07:15 and there was no fruit juice out, no milk and no bread - they are supposed to begin breakfast at 07:00. Overall, I have stayed in better places, but it certainly isn't the worst I've stayed in either - if I were to stay there again, I think I'd be considering eating off the premises in the evening.
We had our wedding here on Friday so arrived Thursday afternoon with my bridesmaids. From the moment we checked in I was made to feel special and welcomed. Nothing was to much trouble! Friday morning I was panicking and worrying about the marquee being set up for the wedding as I had a vision in my head and was worried it would look how I wanted.....when i got in to look it was more then I ever expected. The days itself went brilliantly, timings went smoothly, only gripe was that 2 tables seemed to be waiting a while for their main meal but this was soon picked up when someone said something. Food was lovely, everyone was saying bow good it was! After the night finished myself and my new husband went to our lodge suite and was a bouquet of beautiful flowers for us from the hotel, such a lovely gesture. Sasha and Shaun and all the other staff, thank you so much for making our day all about us and making it amazing!!
We booked a suite for one night and were very pleased with the accommodation. The room was clean and modern with a large bathroom (bath and shower), the bedroom was a decent size with good wardrobe space and there was a small kitchen area with a microwave and kettle. Sadly, no cutlery or crockery, just a couple of mugs. The lounge had a flat screenTV, comfy sofas and a small desk in case you needed to work from your room. There was a small balcony with table and chairs, overlooking the pool and gardens, so a very nice outlook. Parking was an issue as there was a wedding, and this also meant a lot of noise, though, in fairness, the music stopped at midnight but the revellers were still rowdy. Main hotel and reception area were a bit dated and dowdy. We did not eat there as we had to leave early, so cannot comment on the breakfasts.
We booked with Oaklands a number of months back and called to make sure that it was a quiet spot and family friendly too. We have a 3 year old so wanted to make sure we were going to get a noise free environment for him to get to bed early and sleep ahead of a long drive the following day. When we checked in there was a very large wedding on and our room was overlooking the marque that was being used as the dining area. I asked reception if there was a band playing in the marque and was told that there would be no music from the marque as everything is in the hotel itself. This was on the 8th July so it was very warm and we had to open a window to cool down the room. We requested a fridge to store fresh milk and cold water, but was told that was not possible and to put a name on anything needed to be held and they could be put behind the bar. We went off for the day and met up with friends for a while. When we returned to the hotel at 8pm to put our son to bed, we found that under our window was a smoking area so we had to close the window, and that the reception for the wedding was in the function room directly below us (we were on the 1st floor). I asked at reception about moving, but due to the wedding they were full. I asked it it was possible to get the music turned down, or at least the bass turned off, and they turned it down for about 10 minutes and then cranked it back up again. We were told that the music would finish at midnight. Please understand, we could make out what the DJ was actually saying and our son was very hyper at this stage as he could not sleep. I went back to reception and checked out. I had to force them to put the refund on my card, and then we ended up sleeping on a sofa bed in a friends house. We have had no communications or apologies from the hotel since. We have been told that the hotel was sold last year and since then they are focusing on weddings rather than guests. If you want a noisy hotel with unfriendly staff then please book away, but for a peaceful weekend away, try somewhere else.
For £109 put into an annexe next door. The smell in the entrance hall was musty, sewage-like. Parking only for 3 cars. Paper thin walls. Room was ok. No ironing board or phone to call for one. Won't be coming back.
First impressions were Ok however they were soon dashed on the first night. Bed solid, pillows like telephone books & the noise from other guests was ridiculous. 2nd night not much better. 3rd night was the final straw....was quite pleased that there was no function booked as needed a good nights sleep due to a long drive today. However yet again rowdy guests kept is awake, then the fire alarm went off at 1.40am!!!! Impossible to sleep after that as constant shouting & people thumping up & down the stairs - left hotel at 4.30am incredibly tired & disappointed
Got married here on 14/7 in the marquee. We had the most fantastic day. I cannot praise the wedding team enough. From the moment we arrived, the servic, wedding breakfast and reception was amazing. They made our dream day truly perfect. Everyone was helpful, friendly and polite. The food was fantastic, and the whole day was run perfectly to schedule. From the moment we booked it to the day after the wedding the communication has been fantastic, they help with any little query, nothing is too much trouble. By the end of all the arrangements the team feel more like your friends than a business. If anyone is looking for a venue to have there special day in, you won't find a better place.
Arrived Saturday afternoon. Hotel doesn't reflect photos online. Doesn't overlook the river for a start and when it says 'situated in its own grounds' that means its car park! Checked in and went to our room. Key wouldn't work so not a great start. No towels in our room either so had to call down for them and they took a while to arrive. No ironing board either and so again had to request and wait for this from reception. There was also a wedding on which meant the hotel was busy and very noisy. Walls are paper thin so you hear everything from the corridors. There is also no air conditioning and so can become quite uncomfortable when it's a warm night. On a positive note the bed was comfortable and the shower very powerful but I would not return.
it was basic but satisfactory. I wanted to get nearer town but Norwich was all booked up. It was £10 in a Taxi from the station. Food was quite good. it was good value for money. Good off road parking. A lot of stairs to the top floor. Be sure you book an early check-in if you need to be in town for midday.
Stayed at the Oaklands hotel at the weekend, and when We got there it was like faulty towers I couldn't get to my room as it hadn't been cleaned yet, then when We checked into our room There was towels and linens all over the corridor and when I questioned this I was met with "I just work here, I do what I get told" An hour after checking in, the corridors were still covered in dirty towels and laundry. I then look in my room and for them to say my room was ready was a disgrace, it was clear my sheets hadn't been changed as there was a sock in my bed and a hand print of some sort of food on the duvet! All that the staff had done was make the beds not replacing the linens which in my opinion is the least any hotel should do Don't get me started on the state of the bathroom there was hairs in the bath and stale urine around the toilet The bed was comfy and the food was well priced but we certainly won't be returning The overall attitude towards us by the staff and the disregard to hygiene was appalling. The place was filthy and I advise anyone who is staying there bring your own bedding
Needed to stay in the area, and booked in the annex of the hotel because that is all that was available. The room was quiet and peaceful in spite of functions on till late in the evening in the main hotel, and being near the main road (but see below*). The room had clearly been recently built or refurbuished and was immaculate, though lacking in some things that suggested that there was work still to do - there was no wardrobe in spite of ample space for one in the room, and in spite of a large bathroom, the sink and shelf was so small that they was difficult to use easily. Parking at the annex is restricted to about 3 cars which is a lot fewer than the number of rooms it has (6?) and we ended up parking some distance away. *Room quiet except for the noise of the shower pump in an adjacent room, when it was in use. Conclusion: good try, but some details could do with improvement, then it would be excellent.
We had the Suite Dreams package. £89 in a suite., afternoon tea and 2 course evening meal. Nothing was too much hassle. Glasses and fridge added to room for free. Afternoon tea was lovely but we did not like the macaroons but everything else was lovely. 2 4 1 cocktails on Saturday night so had some of them. Yummy. The head barman was very grumpy though but the other barman were really friendly and quick. DJ on the sat night was really good and nice variety of music and just loud enough that you can chat as well as enjoy the tunes. Drinks out of 2 4 1 cocktails were really expensive but you don't have to drink there if you don't want too. Evening meal was included but not the biggest meal I ever had but very tasty. Breakfast was amazing we paid extra for it. THE BEST SAUSAGES I HAVE EVER HAD ANYWHERE IN THE WORLD! So much other choice. Room was very nice and clean. My only niggles were the windows were stiff and hard to open fully wide and the bed was really really creaky and a worn mattress it felt very springy. I recommend putting the fan they provide on as the discos on a sat are loud but only till 11.30. Didnt sleep well as it creaked with every movement. Shame as rest of room was perfect The venue and hotel is high quality and staff are very polite and nothing is too much hassle. Go here you will not be dissapointed.
Booked a birthday meal ,table for 7 people 20/06/17 table booked for 18.15 2 of us went up to get a carvery to find the remains of what were roast potato all burnt beyond recognition. I asked the guy if there were any more and he said no that's it with the roasts, had to have boiled potato instead. Daughter had gammon with two eggs on top the eggs were so over cooked they were crispy both sides and when we complained to the waitress she just said I'll tell the chef, we never heard any thing else ,wife got hers and the chips were cold had to be sent back overall small portions poorly cooked and over priced, would not recommend or go back again.
Diappointing hotel,not as good as other UK Best Western Plus hotels in the UK. Given wrong room at check-in. Kept awake until 11.45pm by wedding disco. Preferred to have dinner at the excellent pub across the road. Good location for buses into the city centre. Room was spacious and had a picture window,with nice view.
Booked a suite. Really disappointed. Nothing like the pictures. No bath. Just a disabled shower. Really warm rooms. Bar was good. With a nice outside space. Not worth the money it costs. Wouldn't go back
Arrived at hotel just after half 2pm and wasn't allowed to check in until 3pm. So had to wait around for half hour The lady on the reception was not overly welcoming. Was in room 35. Very clean and basic. Room very hot no air con facility so requested a fan which we didn't get until gone mid night. Beds pillows comfy and slept okay. Went down to breakfast got seated then was given cutlery. Went up to get food returned to table and my cutlery was missing and it took at least ten mins to find a member of staff to ask for some more. We asked for scrambled eggs to be made if possible without milk due to an allergy but it was not accommodated. We had to ask for extra bread as there was none for toast. The night before had a party and the downstairs ladies toilets were left in an awful state. Some members of staff were rude and we're not helpful or accommodating. We only used this hotel for overnight stay due to going to a concert at carrow road. About a 40 min walk away from hotel. Word of warning... if you have a mobility difficulty please re consider using this hotel. There is no lift and you have to use the stairs. I would not say that this hotel is disabled friendly. All in all an OK hotel for what we needed
Booked the Oakland's for my daughters wedding ,very glad we did the organisation ,the ceremony ,the reception were all first rate . Arrived with my daughter and we were met by Shaun and Sasha (the wedding planner) we were running slightly late but we were not rushed and were given time to take photographs with the bridesmaids before we went in ,we were then met by the registrar ,who explained everything that would happen and basically answer any questions we had . We entered the room ,which was arranged very well and exactly how we wanted it . The wedding breakfast was very nice indeed ,there was prawn cocktail ,bbq chicken wings and a vegi option for the first course ,mains was Turkey ,gammon or vegetable Wellington ,served with a plentiful supply of vegetables and roast potatoes ,dessert was Eton mess ,profiteroles or fudge cake ,served by a very efficient staff ..there was also a children's menu ,chicken nuggets ,chips and peas ,followed by jelly . Sean acted as toastmaster announcing all the best man ,father of the bride speeches etc ,and the afternoon went off without a hitch . The guests could then wait outside on a veranda ,exclusively for the wedding party or in a very nice bar . The room was then sorted for the evening reception ,plentiful tables inside and out and a very nice buffet was served in the evening . All the bar staff were fantastic and the whole evening went off very well . We stayed at the hotel and the room was spacious ,very nice bathroom ,free Wi-Fi and satellite tv ,the bed was king size ,with a very comfortable mattress and we spent a very quiet night indeed. At breakfast the helpful staff moved some tables together so the wedding party who stayed overnight could sit together ,breakfast was lovely ,full English (black pudding as well ) ,cereal ,fruit juices ,yoghurt ,cold meats and fresh bread for toast ,was an absolute God send after the night before ,check out was 11am and that was that . Can't thank the hotel staff enough for helping the day go off perfectly ,everyone had a great time . For a carvery ,overnight stay or as in our case a wedding reception I would certainly recommend this hotel and function rooms.
I stayed for one night in room 33, the room itself was clean and tidy - the bed and pillows where so hard i might swell of slept in the carpark and been more comfortable. The room also has the extractor outlet for the kitchen above the window which meant the room smelt like fat and cooking in the evening and first thing in the morning which was no -pleasant. the room was in the roof so it was boiling and i needed the window open so everyone leaving the party kept me up and the place creeks like you wouldn't believe so all the people going to rooms as late as 1am kept me up also. No fans where available and no air con either. Breakfast was nice and enjoyable - The low flying fighter jet at 10am not so much!!!
After driving over 5 hours to arrive in the middle of the night, we just wanted to get are heads down for some sleep. Shame we weren't going to get much. We were put in the house next door to the hotel, very confusing to find as it looks like someone else house. The house consisted of 6-8 bedrooms, very small and cramped. We even had to share with a family of large spiders in our bathroom! There's no phones in the bedroom and even if there were, there is no point as no one answers as they were having issues with their phone lines. Car parking was ok, and location wasn't bad either but next time we visit this will not be on the list to check availability.
I stayed over for 1 night whilst visiting my son who lives in Norwich. The bedroom was clean and tidy and I was pleased to find the windows were open to let in fresh air prior to my arrival. A fan had also been left in the room which was thoughtful as it had been a hot day. The bed was quite old and had very noisy springs and wasn't particularly comfortable, but manageable for 1 night. The bathroom was huge with a shower over a bath. Plenty of towels and toiletries. The reception staff were friendly and helpful. After 1 night I checked out and left the hotel, and about 3 hours later realised I had left my earrings in the bathroom. As the hotel was nearby to my son's flat I returned and asked the receptionist if they had been handed in. She kindly took me back to the room to check, and found that housekeeping had already been in and cleaned the room. Whilst I waited in the reception, the receptionist kindly located the head housekeeper, and found that they had put my earrings aside in a bag with the room number, in case they were collected. I was really pleased that they had been found. I would definitely return to stay again at this hotel.
Probably the worst hotel I have ever stayed in! If you want to sleep, that won't be happening at this hotel. We arrived after a 4 1/2 hour trip from Buckinghamshire, so a pretty long drive, from 9pm to 1:00am there bar was over crowed and they were running a quiz night using a PA system, laying in bed I could hear every question that was being asked, I could hear crowds of people cheering and yelling. I had to go filming the next day for 11 hours and really needed sleep. I got back from filming the following night to find another event with loud music playing. It was very hot in my room and I wanted the window open but couldn't because of the loud music. This hotel needs to remember they have other people staying at the hotel, they need to decide if they're just going to have events or just have people stay, they can't have both. Rooms very small, beds are also quite uncomfortable. All of the doors bang when everyone goes through them. The floor boards creak. The walls are paper thin, I heard everything I could possibly hear at this hotel, they just don't want you to sleep. I would suggest going up the road and stay at the premier inn. This hotel is not worth the money one bit. You have been warned!
Very friendly staff, welcoming and accommodating. The location is good as it is a short distance from the City centre. Our room was on the first floor above the outdoor terrace which was busy but this quietened down while we were out. Our room was nicely laid out, clean, and spacious with great views. We would definitely stay again.
Unfortunately this is not the best hotel we have stayed in. We travelled down to Norwich from Wirral to visit family for the weekend. We arrived just after midnight on the Friday, as a wedding party was ending. As we were arriving late, we did try and contact the hotel however every option was to leave a voicemail. When checking in, we were advised that were we were staying was actually back down the drive from where we drove in and on the right. We decided to leave the car in the car park and went back down the drive with our luggage, and went past was can only be described as a half way house, with a couple of young men drinking stella outside watching us. After looking for a couple of minutes, we could not find our accommodation, therefore we had to walk back up the drive, past the "halfway house" to ask at reception again. At this point, they advised it is a house at the bottom of the drive and would arrange for someone to direct us. As you could imagine, as we walked down the drive, we were all praying that "the halfway house" was not our accommodation, as we were ready to sleep in the car there. Luckily-ish we were actually staying in, a house opposite. Seriously a house, that appears to have been bought by the hotel and made into 8 bedrooms. In this 8 bedroom house, you can hear everything. The wedding guests coming back, carrying on with their evening, TVs on, toilets flushing etc. With this just being a base to stay, it was not worth complaining. The main part of the hotel seems lovely, and the grounds for weddings etc. Hence me giving this a 2, if you are lucky enough to stay here and don't get put in the house down the drive, next to the half way house, i'm sure it will be a lovely stay
I was pleasantly surprised when I entered the.The staff were friendly and it seemed like a nice peaceful and quiet location. I was even more pleased when I entered the room as the amenities were much better than I expected for the price. Unfortunately I had virtually no sleep due to what reception believe may have been the nightporters banging around all night above room 21. It was hideous and if this is necessary then they need to make the room redundant or invest in some serious sound proofing. Had a big presentation to deliver today - not great on such a lack of sleep.
Treated my wife to stay in a luxury suite to celebrate her birthday. Lady on reception was friendly and efficient. Was shown to our room by lady carrying our champagne and chocolate dipped strawberries. Great start. Lounge area was big and reasonably furnished. A rug would have made the room seem more homely as there was a lot of laminate flooring. There was a sink and tea/coffee making facilities. Coffee was made by using a cafetière which was only big enough for one cup. Bed had a heart formed by rose petals. Nice romantic touch as advertised. There was also a candle and sensual oils on the bed. Bathroom had bath and separate shower. Good standard with complimentary shampoos etc. Bath water not hot hot. Door in lounge led to private balcony. Think we had the only balcony without table and chairs. Went to reception and this was soon rectified. Chilled for the afternoon and looked forward to meal and drinks in the Oak bar. Took advantage of the two for one cocktails. Ordered our food. Again staff very helpful. My wife was happy with her calamari starters, my Camembert could have been hotter. Again the wife was happy with her mac cheese main. My chilli burger was good but very disappointed with 'chunky chips'. They weren't chunky. They were frozen oven chips and let the whole meal down. When you're paying £14 for burger and chips you don't expect frozen chips! I pointed this out to the waitress and she agreed they were frozen and offered to change. We have stayed and eaten at the Oaklands before and have enjoyed our previous experiences but felt there were a few things a miss this time. Breakfast was very good as usual but considering the charge for the luxury suites I consider the whole experience as being average. We will be back, if welcome as one experience does not cancel the good experiences we have had the past.
Stayed for one night, that was enough! We were given room 33 on second floor in the roof space with the kitchens extractor fan directly above us. Even with the window closed during the heatwave, the smell of chips was overpowering. Complained to Best western who deny all knowledge and say that no ones complained before! Reading the previous reviews I guess some one has! Avoid this hotel like the plague!
we stayed on Saturday night , not warned of the late music , very hot night and no fan in our room and the bedding of a really poor quality , worst pillows ever . The room was clean and staff very pleasant , but overall not a great place to stay will not return .
Stayed here bank holiday Sunday for a "quiet evening " oh dear not as planned it was heaving lots of very drunk parents with children of all ages which I think is irresponsible of the staff to allow! Children were running wild! We went for an evening meal there was very limited choice so ended up paying £10 each for a carvery. Our room was boiling no fan and it was very dated. I did speak to staff about issues and they did give us some free drinks and were very nice about it all that's the only reason 2 stars otherwise it would have been 1! We got a bank holiday deal and I have stayed before and been very happy! They seem to be branching out which means a lot of very drunk people it's a shame! But very nice staff
I stayed here last week for 2 nights while on business. The rooms were fresh, clean and comfortable. I ate in the restaurant several times for lunch and evening meal, each time the food was excellent and extremely reasonably priced. I was particularly impressed with the club sandwich which came with a beautiful salad and tasty chips. The waiting staff were polite and helpful as was the bar staff. Unfortunately my company had forgotten to book me in for the Wednesday night stay and when I discussed the issue with the receptionist she couldn't have been more helpful. Being a workman and needing to wash before heading home to Scotland she allowed me access to a room so I could get cleaned. I was so impressed at her can do attitude and the service I received from her was the best I've had around the country. Thank you. Definitely a hotel I would book to go to with my family in the future if we are down that way.
Me and the hubby stayed here for our nieces wedding a couple of weeks ago. We live locally but thought why the hell not, lets splash out so we can have a drink. We were checked in by the very lovely Hollie, she went way above her pay grade for us I'm sure. There was a couple of issues with our room, mainly the stairs as my hubby struggles to walk and we were on the second floor. Hollie upgraded us to a suite as it's the only ground floor room available, she also had to clean the room herself which whilst we waited we were offered a free drink! She was really lovely from start to finish, also whilst helping other members off staff from what we could see. The suite was absolutely lovely, it was ideal for us with the living space separate. We weren't expecting such a nice room so it was a lovely bonus. Clean, and all the amenities we needed. We had dinner in he restaurant, I had Salmon and hubby had the steak, it was superb. Excellent service from Rebecca. Breakfast, although a little pricey at £8.95 was lovely .. all we could ask for, and more. I really loved the jams! to our surprise, Hollie also served us on the Friday morning, her customer service was amazing, catering to my hubby's dietary requirements as much as she could. I can't wait to come back, and this time we will book a suite. Our wedding anniversary is in July so hoping to book in again real soon.
My friends daughter was getting married at the hotel so my wife and I decided to have a few nights break at the same time We booked one of the suites and found it to be very comfortable and perfect for our needs The staff were great on the whole and the food we had was all fine There was a sign up in reception advising that music will be played till midnight To be fair it did stop at midnight and it didn't bother us in our room anyway The wedding itself went well and everyone enjoyed the day I had a few niggles which were just that,niggles. Upon arrival we were given poor direction to the room.After a ten hour journey we would have appreciated a hand with our luggage and being taken to the room The toaster at breakfast only did two slices at a time which was a little inconvenient The fridge in our room was noisy at times All in all five happy nights and we would happily stay again
Went for a weekend break, near enough to the city but just far enough to be nice and quiet. Lovely room that was not the usual "corporate cube". Good bar, good restaurant and the staff were excellent too.
Spent 2 nights at the hotel on a short break to visit the local area. The breakfast was advertised as 'Full English' and I would say it was an excellent 'FULL English' - sausages, bacon, beans, fried bread, fried potato etc etc even my favourite - black pudding! :-) The room itself was clean and comfortable with all I needed plus a daily refresh of the bathroom towels and toiletries. The free wi-fi was a reasonable speed with plenty of places in the room to locate the laptop for comfortable use. Enjoyed some drinks at the bar but except for breakfast, did not have any meals so can't comment on the experience, but the staff were very friendly and helpful.
I was very impressed with the clean room, fantastic food and excellent service. Jo and Lucy made sure that our stay was comfortable. We would definitely stay there again.It was a relaxed atmosphere, but efficiently organised.
A big party of us went here, ambience was good, service was good, atmosphere was good but the food was distinctly average We had chicken liver pate which came with 3/4" of a slice of toast. Why not give you the full round so you actually had enough for the pate? I mean seriously are they saving that much by not giving you the other 1/4? The chilli burger was ok but I had actually forgotten it was chilli until my son asked if it had chilli as he could not find it in his. When we looked there was about a teaspoon of chilli in the middle - not worth the £2 extra over the normal burger! Profiteroles 4 small ones for £4.95? Like I said nothing wrong with the food just not enough, and nothing to shout out about which is a shame as the food used to be spot on here.
Not a bad location for Norwich. A bit on the modern clinical side of décor. Staff very keen to clear the restaurant once the clock hits the witching hour. Generally it is a nice hotel with motel suites.
Stay befor in 2016 when it was lacking. This visit was fine.. Good room, good service and a breat location. The bad points - The receptionist disappeared for nearly an hour when I wanted to settle my bill and check out. The dining room for breakfast was very poor. No tables set-up, no atmosphere, dried out and dead food. But over all it was a lot better.
I loved the carvery at the Oaklands last year. But since they brought the price down to £3.95 this year, it has been getting worse and worse. First the lovely stuffing balls turned into a bowl of lower quality stuffing you had to scoop out (if there was any stuffing at all!). And now the parsnips and red cabbage had vanished completely when I went for lunch last week. Still good value for £3.95. But I would rather pay more and it be how it used to be. Obviously they have the Townhouse down the road to compete with (mainly for the OAP customers on a limited budget). The Oaklands used to be much better quality, but now it is very similar to the Townhouse. I will be going to the Red Lion in Drayton from now on.
I was with a large group of ladies, all Red Hat Society Queens ( look it up on the web ) and the hotel treated us royally. My room was very comfortable with a good hot shower. Living in France I do miss good thick bacon and a decent sausage. I was not disappointed at breakfast. Yes, I did have to wait for fresh eggs to be produced each morning and some people complained about that but actually, I appreciated the fact that only a few were produced freshly instead of large numbers being left to congeal under the lamp, The staff were all smiling and friendly but I must mention a few in person. Vicky, who guided me through the group booking process and managed to sort out a blip that occurred along the way, the two young ladies on duty in reception on Friday morning who helped me out of a fix when I did not have enough sterling for the bus fare into the city where I would change my currency and Malcolm on night reception, who came to my aid and printed out my return boarding pass when the App on my phone refused to function. It was a very pleasant stay. However, I must mention a couple of problems. My husband tried numerous times to telephone me when I arrived on Thursday night. No one was answering. Only a computerised press this or that - none of which applied. There was a wedding reception taking place but reception should still have been manned. When I arrived I had to search for someone to book me in. There was also a problem with the key cards. We were continually having to return to reception because our cards would not work in our room doors. We were told that if they are anywhere near to a credit card or mobile phone they are wiped clean of the door code. I have used these cards all over the world and never come across this problem before. Might I respectfully suggest that the management investigate new software for these cards.
Wish I could give this place a better review but can't. Visited twice for a carvery in April. First visit I couldn't knock the service the staff were incredibly friendly and service was good but we were let down by our desserts having mouldy raspberries. Our second visit was completely different. We ordered starters and as my daughtervwas down to the last 2 or 3 prawns on her plate she found a small dead fly. We then had to wait 10 minutes for someone to appear at the carvery to serve us, some of the veggies were extremely overcooked, and then service at our table was non existent so we couldn't even order more drinks or coffees. Don't think we'll be going back a third time as am dreading to think what extras we may get in our meals next time!
From the moment we arrived the staff went out of their way to make our visit great. My room is lovely, the food very nice, the wedding excellent. Got a really cheap deal on the room (plus breakfast) and all it's just brilliant. Very happy!
I booked a overnight stay on the Black Friday deal back in November 2016 for our wedding anniversary 6April 2017 ,those dates were full so I booked the following week,we arrived at the oaklands check in went to our room which was lovely,good size nice bathroom and shower.Evening meal was good with good service,few drinks in the bar ,there was a DJ and the music was quite loud but quite refreshing to see a place with some life in it and seeing people enjoying themselves in a good atmosphere. The breakfast was self service with every thing you wanted,the staff were very helpful and willing, we enjoyed our stay and will definitely come back
Booked in for seven nights all went well until on the third day I noticed that the sheet had two small rips in it and and on closer inspection noticed that the duvet cover was also ripped, I reported this to reception and the bedding was changed so that was sorted. The following day I went down for breakfast only to be told I was room only, I then pointed out that I had already had three days breakfast without any bother and was told that someone was not doing their job, I had to prove to them that breakfast was included, it was booked through Booking.com I also had the same problem the next day, fortunately on the remaining two days I had the lady who challenged me the first time and was allowed in without anymore bother. The single room was classed as an economy room and thus did not have a window I could see out of except by standing on a chair to look out of the velux window. Would I use this hotel again? well I was visiting relatives, one lives 1 mile from the hotel the other lived 1.6 miles away so I may use it again but only for that reason.
We had come here for the Black Friday deal last year and decided to do it again. A little different to the last deal,this year there was no bottle of Prosecco which we got last year...just a glass each and breakfast had been included last time but it would have been £10 each for breakfast this year so we didn't bother as can get breakfast cheaper elsewhere. The afternoon tea is nice,not the best presented as it looked like the sandwiches had been rushed. We had cheese&pickle,turkey&cranberry,egg,tuna (though the tuna was barely there,mostly just bread&butter)and beef sandwiches. Quite a few squares of sponge cake...one orange,one pink which looked like something you'd get at a 4 year olds birthday party and one toffee and a couple of little chocolate bites and a tiny raspberry cheesecake thing,so not much varied choice...and there was a fruit scone which I found very rubbery so didn't finish it,and a savoury cheese scone.Clotted cream and jam,and a pot of tea. We had our prosecco with our evening meal as we thought it would be a bottle like last time. The evening meal was delicious...I had beef bourginon and it was really lovely and tasty and had prawn cocktail to start...again,really nice. We had a couple of the cocktails on the bogof offer....you have to order 2 of the same for this offer which I found a bit strange as they all cost exactly the same so it's a sneaky way of getting you to order more if you don't want the same cocktails. We didn't want the same so had to order 2 of the one I wanted and 2 of the one my husband wanted....just don't think that's necessary. The staff are lovely,Lucy in the restaurant in particular...very friendly and helpful. The room we had was nice,it was on the first floor so we had guests above us and,because the floor was very very creaky above it did disturb us. Would go for a 2nd floor room if we could next time. Thought the bed was comfy.
Visited following marketing email from them earlier in year where you could stay in beautiful suite (woodland apartment) have prosecco afternoon tea and two course meal for a fantastic price of just £89 that included stays on a Saturday night. Vivian (apologies is spelt incorrectly) served us immediately when we arrived for afternoon tea and we were sat on a lovely table that was facing the patio with blazing sunshine coming through the fully opened doors. A wedding had then finished so we got caught up in the wedding party but she made sure we got seated and served really quickly. Nothing was too much trouble. My only negative about this area was the smokers were directly outside on the patio so smoke blowed in which was a real shame and maybe to improve things there could be an announcement or sign to keep smokers directly away from this lovely area. Checked into the lovely apartment which was comfortable huge tv (not one in bedroom but hey maybe a suggestion?) needed a good dust under bed if I'm being critical (don't usually look under bed but I'd lost slipper!) Really relaxing stay lovely patio kitchen area good but no plates or knives for the toast (toaster provided which we thought was good) evening meal delicious again served by the excellent Vivian she really did care about us enjoying the food. I do think having a wedding party (disco) in one room together with professional DJ in bar is a little overkill on noise (two discos playing different songs different beat was quite hard to listen to) but everyone seemed to enjoy the bar disco and it's great if you want a night out in great surroundings and want to dance and drink cocktails. (Drinks are nightclub prices but hey got to make money somewhere) I would definitely consider having a function here if the service is as good all the time as I couldn't fault it. Well done The Oaklands staff and what a great renovation job to create such great surroundings now.
Visited for Mothering Sunday on arrival we wasn't down for a table when my friend has booked it 3 weeks before so that was disappointing so had to wait for the staff member to get us a table when shown to our table after a 30 minute wait Then we went up for food they had run out of veg Yorkshires was cold not under the hot counter I think on big parties there should have been more staff to accomadate the huge amount of people there
I have been staying at this venue over the past few years, but hadn't visited in a while. Was a little dubious as to whether it would be as good, but received a pleasant surprise to find my stay even better. The reception and dining staff are alway very pleasant and helpful, but the bar staff were particularly friendly and accommodating in this instance. I usually opt for the carvery and sit in the dining room on an evening which is superb value for money. The bar area was very inviting though this time so I enjoyed my meal here and eating alone found the atmosphere and surroundings much better. I chose a main and dessert from the bar menu, and the quality was superb and great value for money considering the size of the salmon dish I chose. Breakfast here is always a favourite of mine, and nice to see they now provide yoghurts on the buffet, which I had previously suggested a number of stays ago. Booked again to go back later this month, can't wait :)
Once again we had an excellent stay at the Oaklands. On arrival we were greeted by friendly and efficient staff. We were given keys by coincidence to a room we had had before. A lovely room with everything we would need. Well cleaned by housekeeping. Our only compliant we would have preferred black out blinds so it was dark in the room. The afternoon tea was delicious with lovely mini cakes, just enough of everything. Again the evening meal was exceptional. It seems however busy they are the staff all look as if they are coping and the kitchen certainly do not let the food standard slip. We did not have breakfast included this time but we were still full from all we had eaten yesterday. Thank you to all the staff including those behind the scene who often get forgotten. Again an enjoyable stay.
Well what can I say!!! The room was set up amazingly and all the staff couldn't do enough to help, they were brilliant. The food was outstanding and everyone who attended said that they thoroughly enjoyed it. It was the perfect place to hold such special celebrations and couldn't have wished for anything better.
The main reason for the 4 stars is due to amazing service from Suzannah on the reception. She was truly amazing! She arranged a table for me in the restaurant when it was super busy, was super hospitable and ensured check-in and check-out were seamless. Just great. The room was standard but pretty much has everything you need. The big plasma tv was nice too. My only criticism would be is to properly clean the bathroom walls and fix the faulty toilet seat in room 27. Apart from that it was good value for money I'd say. No frills! Close the the centre which is most important!
Booked a single room for £45 via Expedia as I was coming to the area to visit a friend. The room was OK for a single room. There were tea making facilities, toiletries, hair dryer and a large TV. I was put in room 27 which was opposite the main door for that floor, so could hear doors banging every time someone left or arrived on that floor. I also didn't get any sleep due to the person in the next room snoring all night. I assume the walls are quite thin in this building. The bin lorries also came at 5am and as my room was situated towards the back, this was very loud. The small shower room was ok, if not dated like the rest of the room. The shower's pressure was very low and the toilet seat broken. There were also lemon or orange pips in my mug so this obviously hadn't been checked. The vanity mirror didn't have a cable so the light didn't work. Breakfast was good. There were a range of cereals, fruit, bread and a hot breakfast. Whilst checking out the staff member didn't even look at me or ask me how my stay was. The hotel was clean and it was OK for the price but I wouldn't stay again.
thought this would be an ideal place to stay when attending meetings in Norwich. Room was changed on request because of a large wedding plus company dinner taking place. Room was charged twice and only noticed when checking bank account. took several emails and phone calls to get a refund. Car parking very limited and tight access to entrance.
Stayed at the Oaklands hotel over two nights. First impressions were good friendly staff and a lovely evening meal. Our room was situated in the annex which is a short walk from the hotel This proved to be a wise choice as entertainment in the hotel can go on into the early hours and conversations we had with fellow guest on the Sunday mourning it was apparent that the noise traveled to the rooms situated above the hotel. The annex room. The room and even the entrance were not the cleanest I've encountered with layers of dust and plenty of spider webs.I understand that spiders produce webs quickly but dust at this level shows lack of attention. The room had a strange layout as all the plugs were situated opposite the bed and a extension lead feed under the carpet feed the two bedside lamps and bedside clock. The lining was ripped at the base of the bed. The on suit looked promising bright and clean until the shower was switched on this unfortunately had very little pressure if any at all. Breakfast this was fantastic on our first mourning with plenty of variety and the hot selection was piping hot unfortunately on our second morning this was not the case and at best the hot selection was lukewarm. On checking out I tried to let the receptionist know about the issue with the shower but I got the distinct impression that they couldn't careless. So to sum it up the staff in the restaurant were great. The hotel in my eyes is a two star at the best though if the management team were to focus on the hotel side of the business I.e.rooms it could easily get three stars.
Stayed for one night in a suite. Room was very nice with some good touches such as usb ports on the clock radio, kitchenette with filtered water tap, desk, underfloor heating and a separate bath and shower. We had dinner in the restaurant and it was nice, service and price were good. We would have stayed at the table longer but when the dj in the bar started we couldn't hear ourselves speak. The restaurant and bar are basically the same room but we were aware there would be a dj as a very obvious sign was in reception told us when we checked in so we have no complaints about that. There were a couple of parties going on, one in the bar and one in the marquee outside. Our only issue at dinner was staff and customers leaving the patio door open EVERY TIME they went through it leaving us in a draft. Breakfast was a good selection but the hot food was barely luke warm and there appeared to be only 2 young members of staff to seat people, clear and set tables and bring everyone's tea and coffee. They were very professional and working hard but clearly there were not enough staff for the number of customers. We had eaten our self serve breakfast by the time our drinks arrived. One other point, for any guests with mobility issues; the hotel is spread over several buildings one of which is 75m from the car park so it would be worth making the hotel aware when you book to ensure your room is near your car.
Hotel has lovely friendly staff, but this was my second stay at the hotel and second time I have had issues with the rooms. The rooms are well decorated and maintained but on both my stays the heating has been overpowering within the room and could not identify how to alter the temperature. Also, the water pressure of the showers was extremely poor and struggled to get water to cover you. Also, the shower temperature, even when turned fully up was no more than luke warm and felt as if you were having a cold shower
I am writing this review while I am on my 2nd and last night at this hotel. I am going insane with the noise from the disco going on downstairs! They take more care of the events, weddings etc, then the guests. My room is nice and big. But the window doesn't shut! There is no welcome pack in the room to tell me about breakfast or room service, or anything. This is my 2nd night of listening non stop to incredibly loud music and I really feel like going home, I can tolerate a lot of things but the Base sound is shaking the bed!
The food was just basic.It was dear.Lacking in full choice of veggie meals.Not very busy when we were there.Makes alarm bells ring.For all its hype its just very average meals.It is sa pity Gordon Ramsay wasn't in the area to give it a shake up.
We recently got married at The Oaklands Hotel in the Marquee suite. It was absolutely perfect. The food was amazing and was still hot when it reached our tables, (which is something some places find difficult). All the wedding team are very friendly and helped to make our day perfect. The wedding package was great value for money and a lot of the guests stayed in rooms which they also said was good value. The other hotel staff are also very friendly. Tony the Toastmaster was always on hand to make sure we were in the right place at the right time and to help us if we needed anything. We couldn't have done it without him. We were always looked after on each of our visits to discuss the plans for our wedding. I was a bit worried as there was another wedding on at the same time in the other suite but I can honestly say that we didn't see or hear anything/anyone from that wedding. I would 100% recommend this hotel as a wedding venue to anyone.
I spent 2 nights at The Oaklands and wasn't sure what to expect. It was cheap and wasn't too far from where I needed to be each day so it was booked. The stairs are covered in tartan carpet and the stairwell and halls do have a strong stake whiff about them. The room I had was small (which I booked - away for work and on my own so didn't need much) and clean with dual USB charge ports built into the clock/radio, meaning I didn't run the risk of forgetting my own mains adaptor. The bar is quite a nice setting, but for some reason I found the wi-fi kept dropping out whilst there (it was fine everywhere else, but it's needed to be reliable in the bar for those of us away from home). The bar food was OK and reasonably priced. Breakfast was also OK, but the sausages seemed really cheap - dry, crumbly and not very tasty. I found all of the staff to be warm and friendly, but you do find yourself asking for things more than once (mayo' for the chips / milk for the cereal) and that's when it's really quiet with hardly anyone else around - based on this I'd suspect they struggle when it's busy. Overall not particularly bad, not particularly good and the price it seems is on a par with the likes of Premier Inn (which in my opinion are superior and pretty consistent). I guess it's all down to what I understand of the Best Western business model - "randomness". Location wise it's not too far out from the city and it does have a mid-sized carpark for those that are driving. I'll keep looking for the ideal business-trip hotel in the area...
The Oaklands helped make this one of the best weekends of my life, I had 130 people plus some children. The venue was perfect as I had the marque (part of the hotel) and the joining room and the guests ranged from 6 months to 90. The disco and bar were in one room and the adjoining room was the marque room, so people could dance their hearts out, chat by the bar or sit and talk without having to shout over the music. I can't fault the staff, they were 100% perfect, there was also a Halloween Party and Wedding Reception in the hotel but we did not really know see or hear from the other rooms. The events staff are so professional and helpful. Lots of us stay over at the hotel for the Saturday night, rooms were great and very quiet, breakfast very enjoyable. A venue for all ages, would definately recommend
we stayed in this hotel about 4 months ago and we were no very impressed with some things at the hotel. However when I did review I was contacted by the hotel management with in 2 days. we talked for about 20 mins about our problems and while I felt wet should not have the problems that we had and I was so impressed with there honesty and what they were trying to do to improve things I said I would response with an up dated review but the trip advisor would not let me edit my review or re do it for 3 months. I would like to re affirm that 99 per cent of the staff are spot on and the food was very good it was more the barroom staff that let us down. and we will be going back to this hotel next time we visit family in Norfolk just give them ago
Today Wednesday 19th October we had a School Reunion at The Oaklands. As there were a number of us we decided to go for the carvery lunch. Unfortunately this was very Unsatisfactory. The broccoli you could not get your knife Into, some of the potatoes were the same, the cauliflower cheese was ice cold, probably just come out of the fridge and the gravy was thin. On complaining to a member of staff, who I have to say was very sorry for us, she said all she could offer us as compensation was tea or coffee or a glass of proseco. Even the coffee was not hot. Needless to say our next reunion will be somewhere else.
We recently attended a lunch at the hotel; clearly the Hotel struggles with car parking when there is a function on. The quality of our 3 course lunch was rather disappointing and service not good after getting off to a bad start by starters being served 30 minutes late and with very little in the way of an apology. We had to request additional roast potatoes & vegetables for our table of 10; also only 8 mints were on table to have with coffee. Not very professional.
We had lynch here to-day with about 80 + other people. We had 3 courses + coffee and wine. There was a choice of menu and I had Norfolk country soup, roast lamb and sticky toffee pudding. It was delicious. I notice there was a carvery next door which was well attended, it looked good with a good selection. My wife and I realy enjoyed the meal one of the best for a while. The service was a bit slow but this was made up by the nice young staff and the meals were hot and well presented.
My family and I often go to the restaurant here for a Sunday carvery because the price is very good and the food has been very nice. However the past two visits we have made here have been increasingly disappointing. The waitresses do not have a good attitude, we were made to feel as though we were in the way. The service was very slow between taking our order and being told we could go and get our food, two of us asked for gluten free gravy which did not arrive without a reminder and we had started eating before it appeared on the table from a waitress with no smile at all. Our last visit however was by the far the worst of the two. We arrived to be told they did not even have our booking and that we were not the first group that had happened to that day which was due to their new booking system- it clearly needs some adjustments. We were then told we could sit in the bar area on a very squashed table. Because we were then sitting out of sight of the main restaurant, the waitresses forget we were even there and we had to go and find someone more than once to ask to order; upon finding a waitress to take our dessert order, she told us she had forgotten we were there! When we did eventually get our carvery it was verging on cold and the Yorkshire puddings were rock solid. Whatever changes have been made to this restaurant recently have not been for the better. Furthermore we sent an email informing them of our recent disappointing visit to have no reply 5 days later. Incredibly disappointed that the service we experienced was so poor as well as the quality of food.
Visited this hotel for a 1 night stay. The only bad thing was that the toilet and bath wasn't cleaned. The drinking glasses were kept in the bathroom so I didn't feel like using them after seeing the dirt in there. It's the only thing that let them down. The staff were lovely and gave complimentary essentials and the food was of a high standard. The hotel is modern and the bed was really comfy. Better than average selection of hot drinks in the room. Rooms have massive TVs and the staff were kind enough to do some printing for me for free. Maybe they just missed my bathroom... doesn't seem like an unhygienic place. Plenty of off road parking.
This was our first time back for a long time, stopped by on the off chance late in the afternoon, have to say they were very busy with only one table available. Went for the carvery, the meat was the disappointment, pork was very dry, you still get a very good choice of veg.
Very varied lunch menu, including a carvery and light bites at very reasonable prices. Ample parking on the outskirts of the city. Friendly and efficient service. A group of friends went for lunch and stayed for afternoon tea in a very relaxed unhurried atmosphere.
Stayed at Oaklands for one night. We were warned on registering that there was a wedding and that the music would go on until 12.00 midnight.(they have a lot of wedding and other functions) We were offered a quiet room in an annex.(unfortunately this room was little more than a cupboard and had paper thin walls). We decided to remain with our original room as we were reassured than the noise "would not be too loud" Sadly the music was extremely loud and the noise as people left went on til past 1.00 a.m. A tip - always check when booking that the hotel does not have a function on!!! The hotel room itself was clean and quite acceptable Susanna on reception was extremely helpful and the staff in the dining room were friendly and efficient.We just wish we had checked functions before booking!
I rate this hotel as very average and would therefore not recommend it. The bedding was poor and the pillows were lumpy. Our room was on the second floor and there is no lift; there was no offer of help with baggage on arrival or departure. The drone of the kitchen extractor fan could be heard in our room when the windows were open (we had the window open as the weather was very warm). The corridors near our room were not vacuumed over a number of days, we could tell because there were dead wasps on the floor that had not been removed. With the exception of one member of staff in the restaurant during breakfast who was there on a couple of days during our stay, staff were not particularly helpful or attentive. I would say this hotel has seen better days and needs some investment.
We stayed here Saturday 24th September to celebrate our 24th wedding anniversary. It was the first time in 17 years away from our children. The hotel was easy to find. A warm and friendly welcome from reception. We were kept up to date on when we could Check in. Our room was lovely. We had predinner drinks in the bar. All bar staff were friendly. The highlight of our weekend was our waitress Holly in the restaurant. She greeted us with a warm friendly smile and sat us at our table. I wasn't too keen on the choices on the menu. Holly was apologetic and said if there was anything she could do to swap something she would try. She left us to think. I wanted to leave and go elsewhere but because of the amazing service we had received from holly we decided to stay. She came back and said she was glad. She took our order and we were telling her it was our anniversary and she very kindly gave us a bottle to help celebrate. Her customer service was impeccable. She came across very natural and knowledgeable. She made us feel special. We didn't feel that we were treated like everyone else, she treated us as individuals. If it wasn't for her we would have left. If you have any kind of award system for outstanding staff, we think that Holly deserves one. Thank you to all staff at the hotel and special thanks to the waitress with the mostess....
Excellent hotel,Room was clean and comfortable, situated in a area away from traffic noise. Ideal for a B and B short break, Very good value for money. Dining well catered for. Staff made you feel at home. Will definitely visit again.
Wow!!! We had our perfect wedding day at this hotel & we cannot rate it enough, the wedding co ordinator Katie & assistant manager Sasha were both amazing from start to finish to ensure everything ran smoothly. All the staff were helpful any minor issues were sorted ASAP & all our guests were very happy & had a fantastic time! The toastmaster was fantastic kept everything in line and we had no worries on the day at all. It honestly was our perfect wedding, wish we could do it all again as the day goes sooo quick!! But we would def recommend this hotel to anyone looking for a wedding venue, we had the marquee and it was stunning, Sharon the lady who sets the room up did a fantastic job exactly how we pictured it. The food even our guests commented how lovely it was & also the evening buffet. Thank you to all the amazing staff at the Oaklands it was indeed the best day of our lives one we will never forget!
Booked in for 1 night meeting clients for dinner, checking in I was told that I had been upgraded which was nice lovely suit it's the restaurant that needs looking into, ordered a bottle of wine 10 minutes later was told that they did not have it would we like something else this was not a problem when it was brought to the table it was just dumped on the table and waiter walked away, he did not attempt to open it or ask if we would like to try it, our order for food was taken and the same thing happened just put on table and they vanished no asking if we would like mustard, sauce or anything else, had to then try and get someone's attention which took another 5 minutes when it was brought again just put on table and vanished was strange that we were given a large dessert spoon to use with it, we asked for chunkier chips got skinny fries but because the way food was suddenly put on table we could not be bothered to say anything. We asked for a second bottle of wine this was brought to the table but had been opened and a glass taken out when we pointed this out the waitress said " oh I didn't notice really!!!!! She did bring another one. The staff are just so young with some trIning could be really good. The food was nice but nothing to shout about and menu was a bit boring. Would I go back really don't think so ..
I have been to this hotel a number of times, For meals, work dos we even got married there but they keep making mistakes last Christmas there was a deal for 6 or more eating you get a bottle of Prosecco we had 12 of us, well we got 2x bottle of brut! Even though they said we couldn't have it to start with as it was just a short time offer but on the advert had no time limit on the offer so ended up letting us have it then we were told we couldn't drink it with our meal in the restaurant had to have it in bar after, the pre ordered food kept coming out wrong! My friend and I went in for a drink between Christmas and new year 2x different bottles of bubbly they didn't have that was on the drinks menu! Went with friends for a drink and to go in the Christmas ski type area outside but it was shut as no electrics !! Now this year they have an afternoon tea with gary winter playing rat pack music we wanted to book £15 each for 4 adults and would bring 2 children with us for nannys birthday aged 5&8 that wouldn't be eating they said no they need to pay £7.50 each!! Unless they are under 12 months!! Even the assembly rooms don't charge if children aren't eating!! The maids head hotel too. They said it's because there's entertainment on,( like the children are interested in the rat pack!!!) I've just lost my father and thought this would be a lovely family gathering for my mother but sadly no. so think twice before booking at the Oaklands they seem to have too much going on and are missing the customer care and attention that's needed we won't be going back unless there are some changes
Dear Oaklands Hotel Just a note to say thank you the lovely afternoon we had yesterday for my Dads 70th Birthday in the Yare Suite. The room looked lovely, food was excellent and service very attentive with such welcoming staff. All our guests commented on how lovely the afternoon was. Many thanks Maxine
Having spent a very long day travelling then at a conference I just wanted to fall into bed ready for another full on day. My room was very comfortable and very clean. However , sleep was not to be had as there was a wedding reception happening and it felt like my bed was on the dance floor as it was vibrating so much and I could hear every word of the extremely loud music! I had not been informed of this when I telephoned to check that I could check in after 10pm but just informed that someone would be on the desk ! The breakfast was good and the staff friendly. However there was little interest or recognition of my distress when I told the reception of my reasons for lack of sleep!
What a truly disappointing time spent here today. Family meal booked for 9 adults and 3 children, and all I can really say is that the customer service was truly shambolic ! It took nearly an hour after being seated before being handed menus, and that was after having to repeatedly ask. Having finally ordered our meals, it then took about 20 minutes for someone to let us know that the soup of the day would not be what we had been told (cauliflower and cheese) but would now be tomatoe soup instead, two of our party declined this. Those having the carvery then helped themselves, then about another 20 minutes passed before the Sea bass and Steak dishes were brought out. One of the Sea bass dishes had to be returned as it was far to over cooked to be considered edible. This resulted in a further 10 minute wait whilst chef prepared a replacement meal. Another 20 minute wait before being asked if we would like to see the desert menu, followed by another 20 minute wait for deserts to arrive, again having to repeatedly ask of their whereabouts. Compensation was made by way of removing the the cost of the Steak meal from our bill. The food was ok but nothing special, and I am so disappointed by this whole experience, that the Christmas dinner we are meant to be attending with friends will have to be cancelled and somewhere else booked instead ! The staff were very inattentive with little or no interest in customer service, and a severe lack of communication ! I think better staff training and a decent manager might help to improve things, and if you have functions going on at the same time as trying to run a carvery it might be wise to ensure the staffing levels are appropriate to demand. Needless to say, the whole experience was very disappointing, and we will not be eating here again.
We recently spent a few nights here in one of the suites/lodges. It was huge,spotlessly clean and overlooking the pond and garden. The breakfast was enormous and excellent as was the other things we had from the menu. Staff were delightful.
I was allocated this hotel for 2 nights during mid week by my employer. First impressions were that it needs a thorough spring clean. Paintwork was shabby, the carpets on the stairs had not been vacuumed and the overall appearance was tired. A nice touch was the bowl of fruit at the top of the stairs for guests to help themselves. For evening meal, service from the very young staff was slow and lethargic. The barman was efficient and prompt with his service and the beer was good. I failed to get the bedroom alarm to work. The remote control for the television failed but was repaired next day. An air extractor was running just outside my window for all my waking hours. Insects were crawling all over the inside bathroom window cill. Breakfast was late in arriving and among the most lack lustre I have experienced for some time. Newspapers were available. The car park is large and close to reception at the rear. Having previously stayed at several Best Western hotels across the country, this to me was not what I had been expecting.
Stayed for a one night stop over whilst visiting relatives. It was a Friday night, and seemed to be the place to be for an otherwise subdued area! So a little noisy, but hardly a late night. Room was incredibly stuffy on arrival- I think maybe I was near the boiler, as no heating was actually on, and it wasn't anything an open window didn't cure. Nice room, well laid out. Best Western always seem a safe pair of hands for a stay (at least so far in my humble experience). Good breakfast buffet, very friendly staff, who kept a good line between jolly and too upbeat for the more hung-over breakfasteers
Free wifi ,free parking, Breakfast included in Stay Great friendly staff, very clean hotel really impressed Would Like to Say a very Special Thank you to Suzannah Lourenco who made my stay Fantastic. Well stay again if in area
I travel extensively usually staying in 2 or 3 different hotels each week and I have to say that I don't normally review as just too busy! This is a lovely hotel in a good location for business or pleasure - well priced as my room was clean and comfortable with a decent bathroom, a bigger tv than I have at home and free, fast wifi the staff are all very friendly and professional - the restaurant is well appointed with a nice, eclectic and small menu - I really don't like to see massive menus as I wonder about the provenance! The cheese board is gorgeous - actually got runny brie for a change and the stilton was perfection. Nice, fresh crispy celery and a good selection of crackers I will certainly stay here again when I'm in the area - ticked all the boxes for me
My sons wedding was here on 26th august 2016 couldn't have wished for a better venue. Staff were brilliant as was the food. The toastmaster was first class. Accommodation fab and buffet breakfast superb. Would recommend this hotel fir any occassion. Well done to all.
Me and my partner stayed at the Oaklands last weekend and spent £130 for one night in an "executive suite". It was our first trip away and after browsing the website and looking at the rooms we couldn't wait to stay in one. When we arrived, we were escorted to our room quickly and the staff left before giving us the wifi password, showing us how to switch the lights/electricity on, or giving any basic information you'd expect to know when staying in a hotel. We were disappointed that there was no bathtub (as advertised on the website), very basic TV (advert said "huge TV"... I don't think so) and rubbish still left on the outside balcony from the previous guests. The furniture was really poor and the wardrobe nearly came apart whenever I opened it. We were actually staying in a disabled room as there was a wet-room with a seated shower, which is fine, but we weren't told this prior to staying and were expecting a standard exec suite. Bed was comfy enough, tissues behind bedside table were left from previous guests also which was totally gross. Couldn't believe that we paid £130 for a room that didn't even have a hair dryer!! I did ask the lady behind reception for one and after waiting around for an hour, during which I was waiting to have a shower so we could check out, was eventually able to use it. Breakfast was okay. Overall, massively disappointed with our stay and definitely won't be using a Best Western again. We paid more than we normally would so we could have a few little extras, but it didn't even meet the basic expectations. It's a good job we're a laid back couple or it could've ruined our weekend away.
I write this review as I lay in room 17 of the Oaklands hotel. I took to writing this as It is impossible to sleep due to the extremely loud music that is literally vibrating the floor of the room. (The review is written via 3G as no wifi in rooms) I can't suitably express in a simple review how loud and poor the music is!!! The hotel and room are perfectly well equipped, and quite pleasant, until the DJs crank up the music in the bar and wedding venues. It is ridiculously loud. We specifically requested a quiet room as previous reviews had mentioned the noise and we are travelling with a 13 month old baby. We were promised this was one of the quietest rooms. Well if this is the best, then I would hate to hear the worse! Our son cried himself to sleep after 2 hours incessant base line pumping through the floor. We are told it will be ok as music stops at midnight! Simply put Do not stay here at weekends if you are not part of the wedding/party as it is ridiculous. This hotel is basically rooms above a nightclub.
This was a short break, for myself and my partner, we both had a great time. We couldn't fault the Oaklands, it was clean and the staff were very friendly and helpful. I would highly recommend this hotel. The food was also excellent
We booked a suite for 3 nights as it was our wedding week (wedding elsewhere) and neither of us live in Norwich anymore. I called in advance to say we would be checking in very late (midnight) advised this would not be an issue an could check in 24/7. We arrived at 1 am. The staff member checked us in and gave us a blue key. He then took us upstairs with all of our stuff only to find our room was in a separate block. Turns out he did not have the key to get through. We had to wait in reception until 2am. He then managed to get us through - this was not his fault as the day shift had not left any spare key cards for him to use. When I collected the key the next day all I received was a bleak and pathetic attempt at an apology. I subsequently had to to extend my stay by a day as we decided to stay in Norwich for one more day. If I did not have so much stuff with me I would have gone elsewhere. For me the following was also an issue: No WiFi code detailed in the room Unable to turn off the outdoor flood light which was very annoying through the gaps in curtains. Incredibly squeaky door and bed. I was in and out a lot so apologies to other guests who heard the door. One movement of the bed it squeaked. Suite was a good size. Advert says HUGE TV (def not the case). Bathrooms nice. Gave us somewhere to stay with external access and enough space. Shame about the experience checking in and lack of empathy from day staff. The gentlemen who helped us at 2am were brilliant as the issue was not their faults. The management/day staff should not have left the night porter with no access/keys to the suites.
Stayed for 1 night in a family room, having read some poor reviews I was apprehensive however we were not disappointed. Nice staff, clean hotel with nice bar/outdoor area. Food was reasonably priced for a family and all in all a really nice stay. The only reason I have knocked a point off was the bathroom was a little tired but that's being picky. Great English breakfast no shortage of choice and good quality. Will definitely stay again
We originally stayed at The Oaklands Hotel 10 years ago when we booked a Suite and 10 years ago this was superb. We thought it would be a nice treat to return 10 years on and book a Suite again, how wrong we were. The Suite we were allocated was not as shown on the website when booking but a tired version in need of updating. We found an old confetti box in the bedroom along with the previous occupiers CD receipt under the bed, the sofa was stained, backs of cupboards & wardrobe were broken, bath panel had blown from water ingress, socket broken etc. We complained and were allocated another Suite which was recently updated and given a free bottle of presseco for the inconvienience, upon arrival this looked a cleaner version of the original suite, but again not like the one shown on their website when booking. This was short lived though, the sofa had exactly the same stains as the first room, the extract fan in the bathroom hadn't seen a clean in months, we couldn't make a Tea or Coffee as the cups were disgusting but at least they provided a pedestal fan as the day was very hot.... This turned out to be broken as well but functioning. I sat on the sofa, looked between the seats and it was full of crumbs, dust etc. My wife decided to have a shower and the shower tray filled up with water rapidly, upon lifting the chrome waste cover it was found to be full of previous occupants hair stopping the water from draining, this had to be removed by us to finish the shower. Now for 1 night I thought I would put up with it although the rooms are tired and in need of updating and not as per the website But, there is no excuse for a dirty room, let alone 2. It's a shame because the Bar and Terrace is very nice and thought we would be booking again for another stay in September but this will be our last visit to this Hotel. I took various photos of the rooms but thought unfair to post on here as this may not reflect rooms in the hotel itself. But on the basis on cleanliness alone I would look elsewhere and not return. On balance I would like to point out the staff on Reception and in the Hotel were very polite and professional when we complained but something seriously needs to change with housekeeping and the overall cleanliness of the Suites.
We have our weekly BNI meeting at the Oaklands, and I use the facilities as a 'Tuesday Office' with free internet and amazing and accommodating Staff. Claire and Jo in particular are beyond helpful and the food especially with the new menu and chef are brilliant as I am Gluten intolerant, the Caesar salad is amazing and spot on every time.Nothing is ever too much trouble at this hotel, you always receive a warm welcome and with a fabulous outdoor space too its certainly worth visiting.
I had booked another hotel as a birthday treat for myself that I had previously stayed at, but changed my mind last minute and came across The Oaklands...when I saw what good value it was, I was sold....Simply Sunday, in a suite with a 2 course carvery, a bottle of wine and breakfast for £109!! I read the reviews afterwards but as i was only going for 1 night I decided to take my chances. I had booked the early check in for £20 but had to ring the hotel as the website didn't state what time that was. Someone promised me I would be called straight back and sure enough 1 minute later the phone rang (early check in is 12.30)...I was also advised to book the carvery as the restaurant would be busy on a Sunday which I did there and then. On arrival, the car park was very busy but we managed to find a space at the end somewhere. The receptionist booked us in and gave us a card with the restaurant times on it however unlike other hotels, we weren't supplied with a code for the free wifi which I had to return later to ask for and a very friendly member of staff helped me with my query. The receptionist also advised us there was a wedding going on there today so it may be a bit noisy later (there are signs attached to the reception desks saying it may be noisy at times as well). We were booked into the Hickling Suite, this is very spacious, on the ground floor, with a large patio/balcony area and a very large disabled toilet/shower room. There is no air conditioning and the room was a tad warm on arrival. Once we had opened the doors from the lounge and the bedroom onto the patio (we had to use the patio chairs to keep them open) and opened every window in the room this cooled down....later on a member of staff who had just shown a party to their suite came over and asked if our room was OK...I asked if they supplied fans at all and he said he would check with reception and get back to us...again within 5 minutes a pedestal fan was delivered to us. On arrival at the restaurant we were quickly shown to our table and told to help ourselves to the carvery...the chef was very friendly and obliging, the food was lovely. When it came to dessert we ordered 1 ice cream and 1 vanilla cheesecake....the waitress misheard and bought us one cheesecake and one ice cream EACH...at the end of the night we were given a bottle of pinot grigio to take back to our room. I haven't had the breakfast yet, but I'm glad I came to stay here....some of the reviews I agree with (car park small and busy, buildings need outside wood restaining)....although there is a wedding here, we can't hear a thing and it's past 9pm....would definitely stay here again.
Our second visit to this hotel last week and have to say that the staff, food and accommodation were again very good. It really means a lot to get help and smiles from everyone you deal with. Certainly going to visit again
We revisited after many years and found it much altered. We had a room in the Annex as we were told this was the only rooms with walk-in showers. There is nowhere in the room to hang clothes. No wardrobe or drawers, other than bed-side. Our biggest mistake was electing to have the carvery on a Sunday evening. Very tired food. Breakfasts good, except for the scrambled egg on second morning, which had burnt pieces. The staff were most helpful and efficient, particularly the lady on breakfasts. There appear to be NO fire instructions in the Annex and no information compendium. Not as comfortable as we remember, but no doubt good for functions. We cannot comment on rooms in the hotel itself, only the Annex.
What more can a hotel guest want? Warm welcome, quick check-in (after pest of a room key got sorted out), clean, spacious and superbly equipped room with everything one could want (teaspoon seemed to have gone missing, though!) and ultra-friendly and helpful staff. I didn't have dinner here but enjoyed some drinks in the pleasant bar and a great breakfast in the well-furnished restaurant where the croissants, served up by Emma and her colleagues, were lovely. Would DEFINITELY stay here again. Almost forgot - probably the best value-for-money hotel I've ever stayed in!
Traditional hotel with excellent room 92 chairs, desk, bedside lights etc). Bar and restaurant open out onto a terrace and lawns. Very friendly staff. Restaurant menu reasonably wide. Plenty of car parking. My only gripe was that we were lookin for the Best Western Plus Oaklands hotel and drove past the Oak hotel sign as there was no Best Western sign and the name was different! It was not until we went up the driveway and actually asked at reception that I was told that it had been a Best Western for 5 months - get the sings changed! We did enjoy our one niht stay and would stay again now we know where it is.
My first visit and I was met by the most friendly staff from the reception to the bar and the restaurant, the food was good hearty fare which was well presented, the terrace gave it a lovely evening sat enjoying the last of the sun. I will come back. Recommend this for a weekend break.
Nice bar area (especially the terrace) and the food was good. Staff were really friendly and were over constantly checking if everything was ok, this I quite like as I tend to drink quite fast so it's a perfect opportunity to grab more drinks.
The food and bar area was very nice was up to date and there was plenty of seats to sit about. unfortunately there was a quiz night going on and we sat in seats in the area of the quiz, we wasn't aware of this and when the person turned up who was running the quiz was very rude cause we was not joining in. This was a shame as the staff were very nice in the hotel. the hotel was nice and comfortable, beware the car park is small so finding a space can be very very difficult.
Stayed here on a Friday night special. Which has to be one of the best offers we have had in a very long time. Dinner bed and breakfast all included and on the Friday night we were there 2 41 on cocktails. The rooms are basic and in fact we refused the first room and got moved with no problem. Bathrooms are basic and tiles etc could do with some TLC. The meal and service was excellent, the atmosphere was humming as there was a disco on, which was very good. Would definitely recommend for value for money.
I stay in Norwich when work asks me to cover duties in area. I have MY all time fav hotel...The Brook....and Mercure is close second. But both were full.....I gave short list of other BW hotels in area I was willing to stay in. And work booked OAKLANDS seeing on TA how other guest say about music from functions I rang the hotel weekend before my stay......to ask for a quite room......when I stay in Norwich it is at end of LONG day...getting up 3am....so I really not need noise from parties. I reached hotel.....car park was very nearly full...saw two spaces..so used one. Walked to reception....to be greeted by Leanna......a man was standing near her...... I gave my name and BW card to check in.....asking how long OAKLANDS has been part of BW...as I was on BW site looking for hotels for MY leisure when the hotel got added to BW site. The man beside Leanna asked if I had stayed in other BW hotels in Norwich...... I said yes,and how BW is my brand of choice....he was interested in any feedback I might have,as they are still new to BW and learning, I said that I ALWAYS write feedback on BW site and here. He turned out to be Marcus...and is hotel owner. he looked at room I had been booked to have.....and being that he wants feedback...he looked with Leanna to see if other rooms would offer me a quitter stay.... He gave me an upgrade...to a suite. Marcus also showed me the restaurant....and how they have outdoor area. I said I just wanted a table in quite corner before I settled down with my own music etc. Marcus then offered me room service at no extra charge. I ordered meal....Leanna walked me over to ANT suite.....and I was impressed!!!!!!!!!! I had a brilliant room...lounge area...kitchen area at the back of lounge...microwave,worktop,fridge,sink etc. Large TV on wall.....Did not use...so no idea of channels offered. Balcony.....(wood looked in need of sanding and treating) bedroom with large bed......bathroom with both bath and separate shower......toilet etc etc. Large fan.... If you look at picture beside hotel name address at top of review..my room/suite was like this. I was very impressed...VERY IMPRESSED. my meal was brought over to me within around 15 minutes of ordering it. I had to pop to reception to ask for some milk......as none had been left....but I guess this suite had not been booked for use that night......so Leanna got me a small jug of milk. I wrote above that THE BROOK is my all time fav hotel....Mercure close second..... With the upgrade to suite Marcus gave me...it would be unfair to compare as not like for like with rooms. But I did not hear any music until I got into bed,as when I had my own on....no noise what so ever...... with window shut...the music from functions' going on was not a problem. I had breakfast the following morning......and Leanna was back on reception when I checked out...for another long day at work. OAKLANDS gave me I think the best stay in any hotel ANYWHERE...... Look forward to returning..... Thank You Marcus. Thank You Leanna.
Lovely bar, restaurant and terrace area. Staff are lovely - very welcoming and friendly. Cant do enough to help you. The food is excellent - well worth going back! The room was the only thing to let down my stay - tiny box room that needs TLC and refurbishment. Shower was a luke warm dribble.
Hubby and I stayed here for one night in July because of a family occasion nearby. Check-in was brilliant, as we had notified them that we would be late as our event started at 3 as did check-in Was not aware of lack of lift - those of limited leg power be aware - but the offer of help was quickly there. Have not seen this many power outlets in a room in a long while, so all our gadgets could charge overnight...Good to see usb charge points on the clock radio too Small hiccup at breakfast - when no-body was around at the restaurant to seat us, but a quick trip to reception and the lady came and chased the relevant person to life Breakfast had a good choice of hot food , at a nice quality - however quantity was an issue...bringing out 4 fried eggs when there is a queue of at least 6 people was not a good idea - neither was placing freshly cooked product onto of older product Continental breakfast choice could have been better - and as for the toaster....nuff said Check out was smooth and easy, and we will consider here again should need for accommodation arise. We had an economy room, perfectly good for a nights sleep - and TBH the bathroom was a real pleasant surprise. If its noisy, close the window, because the soundproofing was good, as was the fan :)
A friend and I had two rooms here on a weekend away. We arrived at the hotel at 1pm but was told that we couldn't check in until 3pm, this is pretty late compared to alot of places. This was fine though as we just threw the bags back in the car and went shopping. Two times we got a taxi the driver wouldnt come up the drive to the hotel as the drive is too narrow and tight (worth asking taxi firms to not send people carriers if you stay here). When we came back to check in we had to queue for a while as they only seem to have one person on reception at anyone time, this suprised me as they were very busy, they had not one but two weddings on the day we stayed. The weddings were both very noisy and raucous and went on until gone midnight. The rooms were compact but seemed quite clean and were comfortable, the two rooms were not very consistent as only one of us had a vanity mirror and one of us had a hair dryer ao there was plenty of sharing. One thing that really bugs me about hotels is when they dont have irons in the rooms. I called reception to ask for one who said they would bring one to the room. Half an hour later, taxi on the way and still no iron. When I called reception again it didnt ring anymore, i tried 3 times. I dont give up easily so wenr to reception to ask in person. The girl on reception was helpful and we travelled the hotel together searching various cupboards. We eventually found an iron but no board and was advised that "some people just iron on a towel on the floor"...... I made do and went out. The food at breakfast was lovely even though they were really busy. They do need to invest in a commercial/hotel toaster though as a 4 slice domestic toaster doesnt really cut it for such a large restaurant, most people didnt bother with toast. Most staff seemed unfriendly and I wasnt even asked how my room or stay was as I left, this seems a common theme when I have read other reviews. All in all I didnt pay alot for the room and it was comfy and clean....you get what you pay for I guess.
We booked this venue for our daughters wedding celebrations, the main event is next year but last Saturday we had a wedding family meal for 25. The service and food were exelent. Some of out party stayed at the hotel and were also very happy. I totally recommend this hotel and resturant. Fantastic hospitality and customer service. Looking forward to the celebrations at the venue next year.
had a carvery here and the food was really good, All fresh and the staff were very helpful. Good experience and value for money. We had no trouble getting a table and it was very clean, The bar prices were reasonable too. The restaurant looks out onto the terrace.
Absolutely amazing experience! The Oaklands made me feel comfortable and relaxed. The food was amazing and the hospitality of their staff, in particular Suzannah, was even better. Couldn't have asked for a better weekend away. Thank you!
We stayed in an economy room (room 11) for 1 night whilst attending an 80s theme night at the Oaklands. The room was small but fine for what we needed. There was a step in the bathroom so something to be aware of. It's also at the front of the hotel so quite noisy at the end of the night with people standing outside. The staff were very polite and helpful.
Well, where do we start. Myself and my girlfriend were invited to a wedding at Oaklands. We don't get the chance to go out very often these days as we work hard, so for this wedding we decided to rent a nice room and enjoy ourselves..... Well that was the plan at least..... From the start to the finish this place was pretty shambolic.... On arrival you have to pay for your room..... Which is unusual for me.. Maybe it's so you decided not to complain as you have already paid.... Well, your not allowed into your room until 3pm and being as the service for the wedding starts at 3pm this is pretty poor so my girlfriend decided to pay extra for early check in so she could get herself together and ready.... So after paying the £144 (with the wedding discount) plus the extra £25 to get in 2 hours earlier we made our way to one of the suite rooms some odd three letter name..... On entry too the room it was at a sweltering heat, with no Ac, no fan and widows that barely open.. Ok, well we will overlook that..... So in the living room you have a sink, a microwave and some cupboards... We thought ok we will bring a small vodka red bull for before the service we thought we would put them in the fridge to cool down ..... On opening the cupboards all we found was a nice black water mark... No fridge.... Too the large beds we told about in the rooms, these beds are very small. Ours just happened to have make up and hair on it and it was broken drooping down on one side............ Which was just an added bonus and helped add to the charm of the place.......... Now the room is advertised as having a sofa bed and considering how hot it was with no fan I thought it best not to cram onto a small bed, I will set the sofa bed up Instead....... Well I was in for another surprise this too was broken..... Well apart from the toilet seat not being fixed onto the toilet, the room cleaners only leaving half a loo roll but still managing to fold a triangle on the end... It was all in all one of the most shoddy, under cleaned, over priced, broken rooms I have ever stayed in...... On the plus side the staff were happy enough to refund us after 'new sheets' just wasn't going to be enough ....... I was disappointed in having to drive home at 1am, after paying that much money for one night you would expect a certain standard or even a standard... I'd have been happier in a travel lodge beside the m25......
stayed at the Oaklands last Saturday night ... we only live 10 miles away but lots of people are talking about their bar and terrace so thought we'd make a night of it! Had a good meal in the restaurant .. 2 courses were £16 and you got a free cocktail after your meal. We stayed in a classic double room which was newly decorated - modern, spacious and comfortable. The staff were friendly and welcoming - nothing seemed like to much trouble. We'll definitely be back when we can next get baby sitters!
A great place to stay. Our room was large and comfortable with both bath and shower. The grounds were inviting and picturesque. The bar was a little expensive but the atmosphere was great. All staff were great and there was nothing to much trouble. There was only one minor upset..during my speach their toastmaster interrupted before i had finished...all in all this is a great venue and i will visit again.
Positives: The size of the hotel and grounds. The outdoor seating area by the bar had a nice feel. The bar had a great atmosphere and all hotel staff very friendly and helpful. Breakfast selection was good. Negatives: This only reflects staying in an annex room at the hotel - From the outside, looks very nice! Annex room was very small, especially for two people, I always felt squashed. The room had no wardrobes, they just had a 'do it yourself' wardrobe hoisted at the back of the room, in the way, and restricting movement. The walls were paper thin and we could clearly hear the occupants in the room next door. The room had clearly not been hoovered pre-arrival, there was bits of grass, leaves and a few stones, and other bits on the floor, and getting stuck to our socks..we found a hoover and hoovered it ourselves. Previous occupants' empty shower bottles still left in the shower. It's not what you expect paying £84 per night! Bathroom tiny but shower was good! We had a friend staying in the main hotel who had a good sized room which big bathroom and wardrobes, but by the time we'd noticed this it was time to check out!
Where can I start? Two night stay; the shower each morning was ice cold and feeble, the bed had a very busted mattress that sloped (poor night's sleep) and night-time reception staff that were not up to the job. I am not going back. I feel sorry for the pleasant and efficient restaurant staff, and the helpful morning Reception crew who dealt with my complaints when I checked out, but they are on the wrong team. This is not a nice place to stay.
Went here to look around and quoted for a wedding the lady we had was lovely and accommodating we went ahead with a provisional booking so we could make sure a registrar was available however never changed our mind so quick once left the restaurant! Stayed and had something to eat after our booking didn't even acknowledge we had a 3 year old with us as no child's menu was given. Waited about 40 minutes for our food from what was an empty restaurant. Had to call someone over to obtain the rest of our meals. Never had anyone come check on our food Half way through a meal which you would expect at a hotel. My partners beef was well over cooked and so was our side order of beef skewers made the server aware of this once she started clearing our table said she would speak to the chef.. Came back for my sons plate with no apology or acknowledgment of our comments and then just up and left with no offer of any dessert of coffee we had to call someone over to find out where to pay and still had to call over again for someone to bring us the bill which clearly we wanted. Again no apology for food or waiting time was extremely disappointed as the wedding marquee was perfect for what we wanted! But never mind we will book somewhere else! Will not be revisiting
Had my wedding here last Saturday and it was absolutely brilliant. The staff made sure that everything went smoothly and nothing was too much trouble. Food was superb and everything was sorted for us. The manager was very friendly and helpful along with all the other staff. Only thing I would say is the bridal suite bed had seen better days, was broken I suspect as was caved in the middle, however after an extremely long day I'd have slept on the floor!
I was arranging a 40th birthday surprise for my best friend... the oaklands were so accommodating and helpful on the evening of the 25th June we arrived early to decorate the area and all the tables were laid out beautifully with crisp white covers over the chairs etc it looked gorgeous.... it was very busy that night but the staff where so helpful it was a really nice evening and I enjoyed the food very much... I would go again in a heartbeat great service and decent food is not something you get everywhere nowadays
My sister and I decided to grab a quick lunch here on our way home from a funeral. We both wish that we hadn't bothered! After waiting 45 minutes for our food I went to enquire into the status of our order; the waitress advised after coming back from the kitchen that it was now coming, apparently there was a hold up due to a large table. I didn't want to be sarcastic and point out that they must have left some time ago, as the restaurant was completely empty ( we were sitting in the bar area) so I thanked her and went back to my seat to continue waiting patiently. Finally after another 25 minutes our food arrived! Yay! No apology or acknowledgment to the hold up or the fact our order was obviously missed and definitely was not on its way when we were advised it was. I don't mind if it was missed, these things happen! I do mind about being lied to though. My sisters chips were cold and her burger according to her, not that nice. I had lasagne which I can honestly say was the worst I have ever had, it was dry, over cooked (microwave I suspect) and flavourless. On the plus though, the garlic bread was lush. We were so disappointed with both the service and the food; I had expected such a nice looking place to have the food to match. I will never attempt to eat there again. What a waste of money and time!
Following another Eight hour ride we cycled into the car park of the Oaklands hotel to be met by a member of staff who welcomed us with a smile After a couple of well earned pints we were shown to our rooms which were well presented,with a king's size bed,the bathroom was well equipped with all the things you need. A couple more pints followed by a lovely meal in the restaurant was the perfect end to the day. I have to say that this hotel was by far best we stayed in during our biking adventure,the staff,the room,the food was as near perfect as you get.
Visited here for my Auntie's surprise birthday carvery. Food was really nice and there was a good selection of vegetables. The staff were all friendly, helpful and professional. Was lovely to sit outside on the decking in the sunshine after our meal! Will be going again!!
I came to stay here in July 2016. Part of my team work in Norwich, so I visit about once a month. This hotel is close to where we work, so I thought I would try it out. However it's at the bottom of the list of places I would go to again even though I am fairly unfussy about hotels, and used to staying in regional places rather than high end chains. I had a tiny sleeping space and I was sleeping in a single bed. The curtains in my room were very thin so a lot of light came through and I found it hard to sleep. It was also very noisy. The shower was difficult to use and very weak. breakfast was a lacklustre selection, cheap and overcooked. The staff were not helpful, saying it's just a normal breakfast and waving at the buffet. They brought coffee but forgot milk. Wouldn't stay again.
I stayed here for 3 nights on a business trip in June 16. Pros: My room was airy and spacious, and the staff were very helpful and pleasant. On the downside, the bar is very busy, so there is noise from cars and people in the car park until very late. Also, no blinds in the bedroom means being woken up at 5am as the sun comes up, as the curtains were thin. I wouldn't stay again unfortunately.
I stayed here for 1 night on business and was upgraded to a suite. This has a separate living space and bedroom. The furniture is starting to show signs of west and tear but the kitchenette was ok. There is also a large wall mounted flat screen TV and a comfortable sofa. You have to ask for an ironing board and iron and there was no hair dryer. In fact you hVe to ask for quite a few things you would normally expect to find as standard such as shoe shine. The room overlooked the pool does not offer much privacy on the ground floor as people can see directly into the room. The worst aspect was the room service. I ordered antipasti, steak and crumble. The meal was delivered by two staff members. After they had gone, I realised there was no starter and only a steak knife but no fork! I rang reception to tell them about the lack of a fork and was told it would be brought over. 12 minutes later no fork had arrived. I rang again and told them the fork had not arrived. By this time the meal was stone cold. It had to be replaced! I did receive a complimentary drink but this does not detract from the poor quality of service. Despite this, I would give the hotel another chance to see whether this was a one off.
A lovely reasonably priced hotel. Ticks all the boxes. Rooms clean with all amenities that you need. Good restaurant and bar. Lots of atmosphere. Staff very helpful and polite. When we were there a couple of weddings and a hen party was going on but to be honest by midnight there was very little noise.. So no problems sleeping.
The initial booking was made from a contact site, which was awful, call taken to a central line promised a return call which never came. I decided to contact the hotel directly the next day and spoke to reception (Susanna) who dealt efficiently and courteously. I was astonished when several days later the very same person rembered the booking and again apologised. This was consistent with the staff through the the hotel, polite and warm. I liked the room, the facilities and the surroundings, but the people made the difference. Will go again, if I return to Norwich I would consider going anywhere else.
Initially we struggled to park and it was a bit chaotic checking in - I think everyone decided to check in at the same time. There was a wedding on and a v loud disco ...we did worry about the hearing of those on the dance floor! Room 18 was just above the dance floor on the first floor -so if you want a quieter evening ask for a different room. The room itself was comfortable, well furnished and spacious but the cups had not been washed (though I always wash these anyway), the bath was badly chipped and the sink was dirty. We couldn't ring room service as the phone lines were down and the wifi didn't work. There is no lift so be prepared to pack lightly for carrying cases upstairs. However, the music did go off later in the night (which the room guide said it would) and reception was fantastic letting us have extra milk and tea bags and some soap (I managed to leave mine at home). The bed was soooooo comfy we didn't want to get up and breakfast was probably the best we have ever had ....all local produce and very tasty. Overall a nice stay and value for money - we would stay again but maybe in a different room.
I booked for one night 25/26 June to visit family.Hotel was very lively and sat and enjoyed a drink outside, then moved undercover when rain started. I was very pleased with my room as I was just expecting a budget room. It was spotless and had many extras I did not expect. The bed was mega comfortable with plenty of pillows and cushions. The hospitality was brimming with tea coffee and hot chocolate with scrumptious biscuits.I the spotless en suite there were all the toiletries you could need and another luxury a double toilet roll holder! The best thing was the tv on the wall which was white with a matching remote, another touch of luxury. I went down for something to eat and the oak bar was buzzing. The service was as quick as expected as the staff were run off their feet, ut were efficient and made time to ask if all was ok. It was. After my meal I was golng to join the revellers, but after a long day, went to my room and had a good nights sleep. Next morning, breakfast was set out in the dining room so you could help yourself and there was no shortage of choice. A good idea was to supply large glasses for the fruit juice as I do not drink tea or coffee and it saved keep going back for extra juice. As you do not have to check out till 11am I had time to go and have a rest before leaving. One of the best hotels I have stayed in. Top marks to staff for their efforts. Will definately stay again when in area.
My husband is disabled and the way we were treated was amazing. As soon as they saw he was on crutches they changed our room to a bigger one to help him. The ladies in reception were fantastic arranging help with our suitcases. We went into the bar and were met by a very nice barman who was an ex soldier and he was chatting away to us making us feel very welcome. The room was absolutely beautiful. Airy, spacious, clean and the bed was fabulous. We both slept like a log. We went into the restaurant at night and had a fabulous carvery. Breakfast too was lovely. Well cooked, warm and an excellent choice of hot and cold food. Cannot think of anything that could make this better.
Had a carvery tonight and do not go hungry! After refusing burnt dry beef got two tiny thin slices of equally burnt beef that did not make one slice. Roasties were undercooked and Yorkies still raw inside. Gravy tasted burnt. Service was very slow; after 30 mins gave up ordering a desert. Had to find waiter to get bill which was ring! Will not return
We were part of a wedding party. There was confusion over what time the wedding breakfast was to be served, I don't really know whose fault this was. We returned from registrars office at 3pm and the staff were still hoovering the function room, although the hotel receptionist seemed to think the food was being seven at 3! Not sure what the problem was but it was decided that we should have the speeches before the meal. Food was finally served at 5pm. The food was average and we had to ask for more potatoes and vegetables, one dish of each between 6 adults. The following morning breakfast service was terrible, with staff deliberately not catching your eye. We were not shown to a table, some people were having to clear tables. We had to find a member of staff to order coffee, but the cooked breakfast was good. Our room was fine but the families at the wedding with young children were in the "suites" and these were terrible by all accounts. My brother in law had to ask for the cigarette butts to be cleared from his balcony. On turning in after the evening celebrations same brother in law discover he was to be spending the night on a broken bed. Other brother in laws room was very dirty with cobwebs and hairs around the place. My mother in law had blood stains on her bedding! Hotel seemed very happy to give refunds but that is not what you want, you would good like good, clean facilities in the first place.
Stayed here on an overnight stay on route to visit my parents in Scotland.We booked a room in the annexe part of the hotel. Rooms were small but comfortable. Breakfast in the morning was delicious, varied and plentiful. All staff we encountered were efficient and polite. Our only real grumble was that the rooms in the annexe were too close together with the stairs to the 1st floor a bit creaky. Consequently everytime somebody entered the building or their room you could hear a lot. Also power in the shower was not brilliant and it was difficult to maintain a constant decent temperature on it. These were only minor things though and all in all it was an ideal overnight stay and we would reccommend if in the Norwich area.
A few work colleagues decided to treat ourselves and go out for lunch. As a party of 11 I don't believe anyone had a bag thing to say about the food, service was polite and the bar/lounge/patio area is lovely. Good value for money. Couple of grumbles although very minor, couldn't really work out why the food took the time it did to come out and with the patio doors fully open the smell of smoke on a couple of occasions was quite strong from other guests smoking, I must note however the staff did notice the smell themselves and did offer to close the doors. Would happily return here to eat and drink :)
Attended a wedding in April and the service and food was excellent. The room was comfy and clean and breakfast in the morning was amazing which everything you could possibly want. Staff all friendly and helpful. Would definitely stay again.
Attentive staff. Outstanding food. We too went on the patio afterwards; it was not littered with cigarette ends, as reported today. I fell asleep, through total relaxation. I'm booking a 100 handed event, as a result of a great experience today
We stayed here for just one night and from the moment we stepped into the hotel until we left, the staff were so attentive. The room was really comfortable and the food was fantastic. We couldn't fault this hotel in any way. Sasha was a gem and most helpful to every request. The waiting staff were great and nothing was too much trouble. This is a gem of a hotel and if we ever are in the area again, we will not hesitate to book again.
Came to Oaklands Hotel for the second night of our anniversary weekend. When me and my husband arrived we were unpleasantly suprise to be asked for payment upfront! Never experienced this before. The so called 'suite' was more like a holiday home.... shabby, dull, creaky, old. The decking area had cigarette butt's below and was slippery and mouldy. To be honest I could of cried. The noise above was awful and this was late afternoon. There was also a wedding which it felt like we were gate crashing. When I went back to complain I was offered another suite style room that had been 'refurbished ' why we had never been allocated this in the 1st place is beyond me!!!! Considering we had booked months in advance and had stated it was our anniversary. . Luckily for us the young girl who helped me did refund or money. I have no idea what the main part of the hotel is like but the suite type external accommodation is shocking and best avoided.
Hotel is being refurbished, but not a good enough excuse for not having room cleaned or bins emptied in the first three days of visit. Internet coverage very patchy and continually dropping out. Gets very busy and noisy when weddings or parties are happening, but staff helpful and food good
We went just for the Fawlty Towers evening. The players were very entertaining[ - that side of it was very enjoyable (when we could hear them) The room for the evening's entertainment was very large with a bar at one end ( limited soft drink choice and didn't take cards, cash only) and there was a different event going on outside and staff were going across our room to outside through the open doors (i.e. use of the room was not exclusive). This also meant that noise from outside was apparent. Our restaurant room had some large pillars which made it impossible to see what was going on with the entertainers if they were that side from our end and as the room held so many people the general noise level was too high to hear them unless they were at the very next table, even then it was difficult. This meant we could only really fully enjoy the entertainment when actually at our table. Our round table was so large and the general background noise so loud that we could only hear our friends if they were right next to us, not when they were on the other side of the table (unless we leaned across the table and cupped our ears) In other words the room was just too big and loud, especially for only two entertainers to address: even when 'Basil' was using the mic. we struggled to hear. To the food: it was tasty enough but ....the prawn cocktails on our table were very small: the first tables to be served were much larger than ours. (I checked, to see if they were all so stingy). The main course was tasty, the quantity adequate, not generous. I had Eton mess for dessert and though it was a good sized portion it was short on fruit and heavy on cream. I love Eton mess, but we all agreed that too much of it was cream To summarise: overall I enjoyed the evening but wouldn't go here again as the room was too large for just two entertainers to service and the food was nothing special.
Our evening began with a brilliant Fawlty Towers event which included an excellent 3 course meal. We were entertained throughout by Basil Fawlty lookalike and Manuel lookalike and they were both extremely good. My hubby and I then stayed in the Horning Suite for the night. An amazing location and excellent facilities. It didnt feel like we were only a "stones throw" from the main road or Norwich city centre. Would definitely love to return. The staff at the Hotel were all lovely, helpful and cheerful.Yes the music was loud coming from the marquis across the grounds, but it was a Wedding so was to be expected. It didnt stop us from sleeping.
We came for a birthday party and have been before. brilliant service & amazing food great value for your money. This is the second party we have booked and will defiantly be booking again thank you to all the staff who are really polite and helpful
We recently stayed at 'Oaklands' for the weekend. The hotel was alright, the rooms were clean and the double room we had was spacious. However, because this venue seems popular with weddings and other celebrations, it's really noisy outside until about midnight or even later. People shouting, taxis leaving engines on to wait for people etc. Really noisy at night which meant we slept poorly. This coupled with the uncomfortable pillows wasn't ideal. Breakfast was decent enough with a good selection of cooked foods. Wouldn't return, sorry...
My parents held their 60th wedding anniversary party here in the yare suite. I originally called the hotel to book a room and was quoted £90 bed and breakfast. I found the room for £66.60 on line as did my parents. No discount seemingly offered for guests attending a function. Yet I have friends getting married there and guests offered a room for £45. That said the room was clean comfortable and no skimping on the amount of tea/coffee etc in the room... much appreciated. Drinks at the bar were above what we pay in a pub. Breakfast was plentiful and very hot and lots of choices. The hotel would benefit from a lift as my parents were on the top floor and both have walking difficulties. Fresh fruit on the landings, help yourself... Nice touch
Stayed as we where going to a concert easy walk to football ground Was disappointed had to wait over a hour for room to be ready only to find a very tired and not overly clean .Was given a complimentary drink.Came home tired after a noisy stay disco till after 12 then woken at 615 with tables and chairs begin scraped while clearing up from the wedding. A great breakfast but lots of dirty tables.A big thanks to Tiffany on reception who is excellent and good at her job
My friends and I booked a table for 8 of us, for large parties, if you order 2 or 3 courses, the table gets a bottle of prosecco and a cocktail each. The deal is for after 7pm, but they kindly gave us the deal for us even though we were early. One of our friends drove and met us there, she said parking was awful, full car park with tiny spaces. We sat outside, the terrace is lovely. There was a lot going on, a wedding and getting ready for a hen night. We ordered some drinks, they were brought over with 4 glasses for the prosecco, but no bottle. We waited, and finally had to go and ask for it. We decided to have 2 courses, £16.00. It took about 45 minutes for the food, Im all for fresh cooking, but it was only burgers, fish and chips and a curry. When it did arrive, 2 meals came out first, then 5 minutes later the rest were brought out, with no cutlery. Finally we had all our meals, and we asked for tomato sauce and mayo. Half way through our meal, and no sign of the sauces, we asked a boy working if he could chase them up, off he went and never came back. He waitress then asked if everything was ok, so we asked for the sauces again, and finally got them when we had just about finished. These and the cutlery could have came out before the meal as we were waiting so long. We did receive a complementary bottle of prosecco, but really the service did not match the food. We ordered desserts, which also took a fair amount of time, and as they were placed in front of us, we were told there wasn't any mint choc chip ice cream for the sundae. More friends met us, and commented she thought we would be finished our meal, yes, so did we! We had a choice of 2 cocktails, and all ordered a strawberry daiquiri, which was very nice, and also some more drinks. Wait for it, they took ages, and time was getting on, some of the group needed to leave to get to a concert, so they popped to the bar to see if the drinks were ready, and if they weren't, to cancel the order. The bar person was very rude, and snapped he had only just got the order, even though we had already been waiting 10/15 minutes. They were ready, and my friend carried them to our table. The people that had to leave gulped theirs down, as their taxi was on the way. The rest of our party went to my friends car, which was tight getting out of the space. Overall I would return and give it another go, as the food was good, and it is a good deal. The service was friendly, apart from the rude bar person and disappearing waiter, but it just didn't match up to the food and atmosphere. I can't comment on the hotel as we only had a meal there.
We booked this hotel as we were in the area for a concert and what a pleasant surprise we had! So the rooms aren't the fanciest and the pool was closed but the staff were amazing throughout the place - front of house, housekeeping and in the fabulous restaurant and bar. Nothing was too much trouble and they were all polite and friendly - a credit to the owners!
Nice rooms and friendly staff but lacking in the small thing expected at a Hotel. Avoid times when a function with music, when I stayed in early may a Disco played louder than the TV in my room until midnight. Of the four nights we stayed only one gave true service in the Dining Room. Several Items on the menu were not available even when requested early in the evening. The small thing accepted as the norm in a Hotel were not attended to i.e. room not serviced even when staff informed. This is a Grade 2 listed building and has stairs to all bedrooms ( No Lift).
We stayed two nights at the Oakland mid week when the hotel was not busy and had a wonderful time. There was plenty of staff and all were helpful and friendly. The hotel is situated in a perfect location a couple of miles from the city centre in a lovely village next to the river. There are several nice quality restaurants/pubs within walking distance and a good bus service on the main road. The food in the hotel is of a high quality. Breakfast is buffet style with everything that you need and evening meals are carvery with a good menu of classics cooked to a high standard that doesn't break the bank. The room I had was quality standard, it was clean and comfortable with plenty of tea coffee and hot chocolate. Yes I would stay here again and I loved the Blue Moon beer
My husband, 2 young children & myself stayed in a suite for 2 nights and left feeling absolutely exhausted due to the lack of sleep we got as a result of noise from the weddings that were going on at the same time as our stay. We were put in a lodge close to the bar and events areas, even with the windows shut the noise levels for us were unacceptable. We were not warned when we checked in that these events were happening. When we got to our suite we were impressed with the size of the suite but the cleaning left a lot to be desired. There were dirty ashtrays on the balcony, the mugs were dirty, taps had chocolate on them, food remains in the sink, under the beds were filthy, brown marks (need I say more!) in the toilet. There was minimal toilet roll and we were only given 2 towels when there was four of us in the room. The following day our beds were made & the towels were changed (although we had to ask for more towels again as they only left enough for 2 people) but no other cleaning took place, bins were not emptied, toilet roll not refilled, floors not swept. We decided to eat in the restaurant on the first night, we were left waiting for 10 minutes before someone even came over to welcome us and show us to our table. Service was very slow (it took 2 1/2 hours in total) and we had to ask a number of times for our drinks. Breakfast was again organised chaos. We had to ask 3 times for our coffee and the buffet wasn't restocked very quickly. Many of the staff were unprofessional, moaning about each other within clear earshot of guests. A customer service course wouldn't go amiss!! This hotel could be fantastic if there was some attention to detail but we won't be back and definetly wouldn't recommend it for people staying young children due to the noise.
I stayed at Oaklands Hotel in a suite for five days in early May. My husband arrived on the second day and parked the hired car in the car park. The next morning the car had two long scratches on the bonnet : these had not been there when he picked it up as he had thoroughly checked the car. I reported this to the receptionist who commented that it had probably been done by a drunken wedding guest. She said that the CCTV of the car park would be reviewed. Three days later when checking out I raised this again and was told the person who would check the CCTV was absent but would look at it when he returned. The receptionist went on to say that the hotel would let me know the outcome. I heard nothing more so I e-mailed the hotel on 24 May. As of today (30 May) they have still not replied or even acknowledged my e-mail. I realise that the hotel does not have liability but think it is poor they have not followed up on what they said they would do and have failed to answer two verbal and one written complaints. Very poor customer service. The suite was OK although the cleaning could have been better. Can be noisy when events are being held.
Everything was fine with our wedding, until the evening when we discovered that the disco despite being arranged by the original wedding coordinator (who left in March) had been cancelled by the Hotel. We were told that the van had broken down so couldn't attend, as such we had no alternative but to use their in house DJ which was not what we had paid for. We did get a full refund the following morning but only after I asked. Having now sent 2 letter's to the Management without a reply I feel that I need to warn other bride's to check all details thoroughly at their final meeting. We did check and it was noted on the notes as booked but I should have checked myself. Details like this I would expect to be checked by the hotel and this did put a dampener on an otherwise brilliant day.
Upon arrival was kept waiting at reception while the 4 staff members finished their personal chats, not a good start. Stayed in a suite- Positives:- spacious rooms, bed and lounge settee very comfortable, super large tv. Negatives- Access to shower restricted by narrow sliding shower door ( I am average size), no fridge, filled ashtray left on balcony, directions to suites not clearly shown, Bar area and adjoining patio pleasant albeit bar prices high. We were there on what had been a sunny day and doors to the patio were wide open still at dinner causing the dining room to be draughty to the extent that the uncovered carvery food was cold. There is a lovely riverside chef & brewer pub on the opposite side of the road well worth a visit.
Had out wedding reception here so decided to book suite for us and meal for family mid week for our 25th wedding anniversary. I have to say the suites are fantastic and a midweek bargain at £89.00! Loads of room set in lovely grounds. And these are real suites, not like some hotels claiming this! You have double bedroom, large lounge area and beautiful bathroom and small balcony with table and chairs. We also booked a table for 5 in the restaurant which is lovely. The food was fantastic although it did take nearly an hour to arrive. There were also several people complaining about time and incorrect bills - I think they were short staffed, a shame. Breakfast was fantastic, but Oaklands - you need to get a faster toaster! They also have a fantastic decking area which in summer is gorgeous! Check out was a bit strange too, someone else had booked a meal to our room, but the receptionist could see that we had only stayed one night and there was already a meal booking to our room which was ours, but then we had ordered drinks at the end of the meal which we never got as it was a bit chaotic. I reported this to the bar and he said they would not be charged but they again were on the bill. Receptionist removed them but it would appear there is some confusion over tables/rooms and people took advantage of this!
We attended a family wedding here recently and it was great! Fantastic attention to detail, the setting is lovely, the terrace area is brilliant on a nice day and the gardens are well kept. We had the reception in one of the marquees and the room looked stunning. There were 100 guests sitting down to dine and I have to say the food was exceptional. The bar is a bit pricey but then it's sort of expected in these places - all in all a great day and no hesitation in recommending this venue!
on Arrival receptionist pleasent very helpful when booking. we Found our suite which was at back of,Hotel. Decor old, shower Dangerous in that floor,of shower has no grip again old fitting could gave,been cleaner no bottled water sink in room but no fridge odd for a suite Drinks at bar ridiculously over priced. breakfast was good but would have preferred a,choice Ie fish no toast or fresh fruit cooked, breakfast was good well cooked However listening to 3 lady staff chatting by maitre d stand discussing fire in Laundry room we REALLY should have fire training to evacuate people, was to say least disconcerting
I've stayed here before but forgot to post a review. I stayed here for 2 days on business. I was in a little annexe off the main hotel and the room was simply fantastic. Huge space, huge TV great big comfy lounging sofa and very warm and cosy. The bedroom very big too with lots of storage space. The bathroom was brilliant great big bath (I'm vertically challenged) so felt like I could have swam in it. And the shower was perfect. I had a balcony and sitting in the morning sun having coffee freshly brewed and provided was bliss. I could easily have stayed there longer. It was so peaceful and relaxing. I imagine in the summer it is really nice as there is an outdoor pool in the centre of the lodges. Breakfast was great and the lady remembered me from last time even though it was months ago.
Very comfortable, staff very helpful,rooms clean and all in all an enjoyable stay, would stay again may bank holiday weekend but its very popular and is fully booked.we will definitely be using this hotel again.
As we had visited this hotel before, and were on the mailing list, we received a Black Friday offer last November for an overnight stay with breakfast, 3 course carvery meal or meal allowance of £20, bottle Prosecco and afternoon tea. It was a wonderful deal and extremely good value. When we arrived, we found that a few months ago it had been bought by Best Western Plus. Our afternoon tea was taken, and boy, what a treat. Wonderful sandwiches of top quality, small and large cakes, and as much tea or coffee as you wanted. After a visit into the city, we checked in and had been upgraded to a lodge, another total surprise and a very welcome one. For our evening meal (with Prosecco) we chose off the menu and both our steaks were cooked exactly how we had asked the to be, fat or skinny chips. Creme brulee and cheeseboard completed our meal. Lovely room, and breakfast the next morning with choices of cooked buffet or continental, with everything - and more - that you could ask for. A really enjoyable visit, with helpful and friendly staff. Thank you
I would just like to say what a lovely stay we had Sunday (lazy )offer as a present ,room was the best one so far as have been before staff brilliant especially the lady on breakfast duty very friendly ,toaster not working helped straight away thanks to all staff for lovely stay
Having been taken for afternoon tea at the Oaklands, I am pleased to report the experience was very good, tea and coffee was available as much as we want and the food was lovely, sandwiches were varied and fresh and the cakes were excellent especially the chocolate gateaux. No complaints whatsoever and there was so much food that we had to request "Doggy Bag" to take some home. Pleased to say food wise this was the best afternoon tea we have experienced.
We stayed here for May Bank Holiday Sunday/Monday which had been a Xmas present of afternoon tea, evening meal & overnight stay with buffet breakfast . We stayed in room 18 which was very nice, it has been newly refurbished it also overlooks the garden . This room is over the function room , the noise didn't bother us but if you want quiet this room is not advised if there is a function. Afternoon tea was a selection of sandwiches, scones with jam /cream plus selection of cakes it was all absolutely delicious & as it was a nice day it was lovely to be able to sit outside on the terrace afterwards.There was a wedding & a function plus it was Sunday Funday = BBQ & prosecco with DJ so it was extremely busy the staff were rushed off their feet . Our evening meal was lovely although I had the carvery & the mashed potato was cold ! other than that we could not fault our meals . I do feel they are trying to do too many different things at the same time as I said previously there was a Wedding, Function, BBQ with DJ plus all the ordinary trade of the bar & restaurant the staff were just so busy so there was waiting at the bar for drinks & waiting for service when eating,other than these few niggles we thoroughly enjoyed our stay & wouldn't hesitate in staying again
We stayed for one night whilst attending a family gathering nearby. Our room was clean and tidy. Breakfast was good though they seemed rather short on staff and took their eye off the ball in keeping the buffet topped up. We've stayed here in the past and felt it had gone downhill a bit since then. Overall decent value and we would stay here again.
I came here for a meal as part of a hen party. The staff were very professional and made us feel welcome. The food was good and beautifully presented. The price was reasonable. 2 courses £16 and 3 courses £20. This included a free cocktail. I will definitely recommend this place to others.
Saw the oaks had been re vamped and decided to give their Sunday roast a try. Car park was rammed and took good 15 minutes to maneuvere round the abandoned cars to get a space. Finally we parked and went through to the restaurant. The staff took us to our table, but did not explain how the carvery worked. I had to go ask the waitress if we just went and helped ourselves or if they would come to the table as no one had given us any info. The waitress said she would come take our drink and carvery order from the table. To be honest waited so long I went to the bar myself and when I came back my mum told the waitress we wanted just carvery. We approached the carvery. No chef was there and the waitress had to go find him. Surely at such a busy time a chef should be in front of the meat at all times.. the carvery was amazing. Great roasties, lovely beef and great veg selection. Could not fault the meal at all. There was a group of guys near us which were getting really really noisy . Didn't particularly bother us but a lot of older guests eating and they didn't look to happy at their volume. We then waited about another half an hour before the waitress appeared again. She asked if we wanted the dessert menu. My son was up for a chocolate brownie. We waited and waited. After another twenty minutes we decided not to bother with dessert as clearly the staff were not interested in taking the order. When we went to pay the waitress offered to bring the bill over. We said we would rather just pay as could not endure the long wait for service at our table. Did not leave a tip as service was very slack. Surely each waitress must have a set amount of tables and you would think be attentive to them. Really feel your reasturant needs a manager to ensure the staff are giving their customers a great experience and great service. A great roast but let down badly by un attentive dis- interested staff. Keep this up and your clientele will be looking for other places to spend their money.
The Oakland's Hotel is set back off the road and is surrounded by large gardens so you will need to keep your eyes open to spot the sign. You drive up a driveway before the building is apparent. We arrived tired and late in the evening. The staff were friendly, helpful and understanding, even though they were busy at the time with wedding celebrations. Our room was pleasant, clean and appeared newly decorated. The bathroom was clean. We had a comfortable sleep and a lovely breakfast which was included in the price.
Had a deal meal sleep and wine for £74 worth the £ very well staffed nice room and nice food good portion sizes drinks are way over priced I think clean tidy double room although had 2 single beds pushed together which was uncomfortable and a bit cheeky
We went as a family of 4 to Oakland on Sunday for lunch , there was a large menu choice as well as a carvery bar to choose from, we opted for the carvery which was hot fresh and very tasty, no complaints at all, only bad point was we were so full we couldn't sample a dessert, so it looks like we will have to return for that pleasure, The staff were friendly chatty and polite as were the management I wouldn't hesitate to recommend Oakland's to friends and family and have already passed on details to a friend who is getting married next year as I think Oakland's would be an amazing wedding venue,Cant wait to return with the girls to try out your gin bar, a little gem keep up the excellent work.
Attended my son's wedding at 2pm on a Sunday afternoon, the hotel would not let us check in until after 3pm without paying another £20.00 despite the fact that there were not many rooms booked. The room we were given was outside the hotel in a house (annex) on a busy main road down a very steep hill some distance from the wedding reception. I had to carry my luggage down the hill to the room. (No help from the staff) The electronic pass would not let me into the room, so had to walk back up the hill to hotel reception, waited for 10 minutes at an empty reception before one of the hotel staff to realised I needed help. They then sent a receptionist to the room with my wife. They also could not get into the room, my wife then had to carry our luggage back up the hill to the main hotel (No help from the staff) where we were finally offered an upgraded room. Not a good memorable start to our sons wedding. The entire wedding party were made to walk through a very busy Sunday carvery restaurant to get to the room where the wedding was to take place (not good for the carvery diners and certainly not good for the wedding guests), despite the fact that it was a very sunny day and there was an alternative entrance available via the outside terrace. A pint of real ale and a large glass of white wine £12.80, definitely not value for money. However the upgraded room was very good and the breakfast was excellent.
Special thanks must go to viv for her excellent hosting skills and service Was at a 40th birthday party, food was excellent in taste and value for money, service excellent and a great atmosphere great for a party would highly recommend Once again thanks viv
Just got home from a very pleasant evening here celebrating a friends 60th birthday. I must say I was very impressed. Drinks did not seem to be a rip off price, not cheap but not so much that you restricted the number of visits to the bar. Toilets nice and clean, much like everywhere else that I saw. DJ played a nice selection of music. Overall a very nice evening out.
My brother had his 40th birthday here on Saturday night. There were 18 people. Everyone got their food at the same time, everyone got what they ordered and the food was amazing. We got 3 free bottles of Prosecco and a free gin cocktail each. The service was brilliant the staff were amazing very attentative. I will be going for my birthday in July. Brilliant venue, brilliant staff, brilliant food!!
Stay here more or less weekly to visit family in the area. I have now stayed in every type of bedroom they offer (economy, classic, annex and suite) and all have been a comfortable stay. the suite is definitely worth the upgrade! I can see on other reviews the comments about housekeeping and yes whilst there have been stays in past where it hasn't been 100% the rooms have never been Dirty! The staff are all Great, the food is lovely and price is more than fair! as things stand this is the only hotel I would stay in when I visit Norwich.
We stayed for a night in April 2016 after getting a deal online. Staff are friendly enough and helped with luggage. Room was nice for the money however if you had wanted an early night you would have had no chance as there was music blaring until midnight. Looked forward to breakfast in the morning but juice glasses were all smeared (took me 8 attempts to find a clean one), crockery was chipped and dirty. Cereal was in serving bowls that were uncovered so that put us off and staff filled up the juices with cheap carton juice. On the whole was disappointed, looked good but a let down. Won't be in a hurry to return.
I had a poor experience when staying here as a solo business traveller on a Monday night. I'm posting this review on Trip Advisor because I've had no response to my email below, sent twice last week. Hello, I didn't have a good night at Oaklands last night, so I'm emailing to provide feedback. When I arrived to check-in yesterday evening, the girl behind the desk ignored me, studiously, for a full minute as she filled in some forms - a simple "Hello, won't keep you a minute" would have been a more pleasant welcome. I wanted to get an early night, but over and above the shouting and laughing of guests between 11pm and 11.30pm as the bar shut (is it not possible to ask bar guests to respect residents as they leave), there was loud banging from downstairs until well after midnight - it sounded as though large items of furniture were being thrown from one room to another, which made it impossible to sleep. At 6am this morning, the clock radio alarm next to my bed went off - very loudly. Surely this should be turned off as a default? Immediately following this, a steady flow of delivery lorries arrived, with men shouting and slamming doors right underneath my window - so it was impossible to get back to sleep. (Moreover, and because of the noise, I had had to keep the windows shut all night, which made the room uncomfortably hot.) So I got up to have a shower - which was just above cold, no matter how long I ran the water, so instead I ran a bath - and when I sat down, noticed a long curly hair on the tile next to my head - I've got a photo of it if you want to see it yourselves. So I promptly left, pretty disgusted - and very tired today, with a very busy day ahead. I look forward to hearing your thoughts. Kind regards,
Nice hotel but nothing special. All the usual inside the room and a pretty standard breakfast provided in the morning. A little bit out of the city so a taxi ride is needed if drinking. Nice and clean and worth a look if you want a decent place to stay.
The first thing I would say is that every member of staff we spoke to were helpful and friendly. Things didn't start well as our room wasn't clean. It clearly hadn't been vacuumed, surfaces hadn't been polished, bed linen had old stains, crumbs found on tea tray and a general unclean feeling to the place. We initially saw housekeeping staff who vacuumed the room, but this didn't resolve the general unclean feeling of the room. Contacted reception who moved us to another room. After close inspection it was once again clear we were in an uncleaned room. The staff were open and honest that they were having issues with housekeeping, but it didn't really resolve the issues it was causing customers. Finally our third room change was to a suite which was much better, acceptable, but still not spotlessly clean. The room was well decorated with all the normal hotel facilities, but perhaps lacked the wow factor of one of the top rooms in the hotel. We had drinks before dinner in the bar which had a very fresh modern feel which I felt was a little out of keeping with the rest of the building. The extension and terrace has provided extra space, but as a result the garden has been cut in half. Service at dinner was great with a friendly and efficient waitress. The food was tasty and good value. After a good nights sleep in a comfy bed we went for breakfast. There was a good selection on offer, and again staff were friendly and efficient. Good quality sausages in the full English offering, scrambled egg looked a bit past its best, but I'm sure they would have made fresh if required. For the money paid through a deal, then we did get good value during our stay. The hotel has a very mixed use, trying to cater for weddings, events, entertainment evenings, parties and more, whilst perhaps overlooking the daily basics of providing fresh and clean rooms for customers. After having been a repeat customer over the past decade I would have to think seriously about returning.
Just back from staying at The Oaklands on a Black Friday deal which seemed a bargain. The stay started well, the afternoon tea was really good and cannot fault that. Was then shown to our room which seemed nice enough and clean. Went down to that bar in the afternoon as on Facebook it advertised Happy Hour from 5pm. This was also advertised on a leaflet in the bar. We asked the bar man what this included and he went off to check and said it was 2 for 1 cocktails which was great. Went to order another round and was told happy hour is not on Sunday's. Basically every time we went up we were told something different by each member of staff which was annoying and the start of a downward slope. Then went for dinner. In our package it said we got a 40 meal allowance so had looked on menu both online and in the room and chosen only to be told on arrival that it's only a set menu on a Sunday. When I questioned this as is wasn't mentioned either online or on the menu in the room the waitress shrugged her shoulders and said can I get you anything or not. Great customer service. The set menu only costed 15.95 for 3 courses too so impossible to get the £40.00 allowance we had paid for. Spoke to a manager to voice my concerns and was given a free bottle of prosecco which was nice of him but still felt as I didn't get a proper explanation. Then went to our room (number 21) which was like a sauna. Maybe because the window in the room wouldn't actually close at all so they put the heating up. Bed was comfy but due to heat could not sleep at all. Then had the delight of room service laughing and joking loudly outside our door at 7.30am. Would have mentioned this to reception if I had actually been asked if my stay was ok when I left but as I wasn't even asked decided to leave and just get out of there. On the whole the food was great even though I couldn't have what I wanted. The customer service on the other hand was awful and I feel this needs to be worked on. I would never stay there again but may be temped to go there for food as couldn't fault that at all.
Came here for my nans 85th birthday on a sat night and was awful the food was awful had a set menu the chips were overcooked and cold the coleslaw looked like it was about a month old. My hubby asked for plain chicken meal and got Cajun chicken which he doesn't like and same again with the chips and coleslaw. Told the manager to get the music turned down as didn't want to be listening to that while trying to talk to others in our party. Wouldn't rate this place at all.
We took advantage of the Black Friday deal that was offered to us on email as we were on their mailing list. The offer was £68 and for that you got a double room with breakfast, afternoon tea and a bottle of prosecco, you also got a £40 voucher for using in the restaurant for dinner. On arrival we were checked in very quickly so we made our way to the bar and had a drink before taking our luggage to our room. Once we had dropped our luggage off we went back down to the restaurant for our afternoon tea which was plentiful, loads of lovely sandwiches and a plateful of cakes. We decided to have our bottle of prosecco with our afternoon tea which was very nice. Later that day my wife fell ill so when it came to the time we were due to have our dinner I went down to let them know we wouldn't be able to make dinner, I was offered room service for myself which I decided to have. I ordered the Piri piri chicken and a vanilla cheesecake for desert and went back to my room, a few minutes later a knock at the door and I was greeted by two young girls who had bought my dinner up to my room along with a pint of Guinness! Breakfast the next morning was fantastic and as I have said before I believe it's the best breakfast I have ever had at a hotel, you help yourself to all of the usual English breakfast items along with cereals, juices and pastries. I will definitely be staying at this hotel again in the future and I hope that next time my wife doesn't fall ill so we can enjoy the 80's night that sounded great from our room!!
Invited out by my father to meet for a spot of lunch here on a nice Saturday afternoon. We were seated quickly by a friendly member of staff but that's when it started to disappoint, we were brought menu's but never asked for our drinks, the place was empty and took about 15 minutes before they came back to see if we had decided, still no ask for drinks. My father had the carvery and myself had the cornflake chicken, the food was presented well, and the carvery was warm so always a good start. The food was just, alright, presented well, but nothing special. The staff were friendly but very inattentive. Was alright, wouldn't return as i'd rather eat somewhere else, but not overly bad.
We came here in 2012 for my birthday and really liked it,so when my husband got an e mail about the Black Friday deal we booked straight away. Arrived a little early and had a quick drink in the bar while they checked our room was ready as they had had problems with the cleaners saying all the rooms were cleaned but,apparently,they hadn't been. Nice double room,but I will say the bath wasn't the cleanest as it still had hairs in it left by other guests! Yuk!! I found that pretty gross. The bed was really comfy. We went down to afternoon tea and got two plates,one full of sandwiches and the other full of cakes and a couple of scones. Unfortunately,the sandwiches were just egg,tuna&cucumber and then a few turkey&cranberry......my husband doesn't like egg or tuna so he had the few turkey ones and I had the egg and the tuna ones,which,after a while I found really boring. Most afternoon teas offer a few different fillings,or let you choose what you would like. We also had a bottle of Prosecco and,eventually after asking twice,a pot of tea. We decided to just relax in our room after that because we felt quite full and we had been into Norwich shopping that morning. Unfortunately I then started to feel poorly and it got worse until I was sick,I couldn't go down for our evening meal so my husband cancelled the table. They did,however,bring him his meal to our room so at least he didn't miss out. I felt cold so got a blanket out of the cupboard but it was covered in hairs! Yuk again!!!! We were in room 1 which is directly above the bar,and there was an 80s disco going on which we could hear really clearly over the tv,but it finished at around midnight and I had a good nights sleep. We had breakfast in the morning as I was feeling a bit better,and that's really nice....full English on offer plus cereals,fruit,Danish pastries etc. Such a shame I was ill though as it spoiled the stay. The staff are really friendly and helpful,and I felt very welcome.
Stayed for one night Room was very nice and clean Food looked nice and tasty Staff very nice, helpful The afternoon tea,I was surprised by how much we got for the money Did the black Friday deal great value for money will be returning in the near future
I stayed one night in the Oaklands Hotel in Norwich. It is just off a main through road, up a little lane and although the actual building is not pretty from the outside I was pleasantly surprised with the rooms. I had an economy double room which was certainly adequate for a single traveller. The bed was a double and the room was a bit on the snug side so I feel couples would be better booking a larger room. The bathroom was clean and toiletries were supplied. My room was on the 2nd floor and there is no lift so again bear this in mind if you struggle with stairs. There was a bowl of apples on each landing with instructions to 'Help yourself to fruit" which was a nice touch. It looks as though the hotel has had a refurb and certainly my room was certainly nice and the bathroom clean and bright. I ate in the hotel restaurant for dinner and breakfast and the dining room also looked fresh and welcoming. My issue came when the waitress choose a table to sit me at ... at the back of the dinning room well away from all the other guests - despite the fact that there were plenty of table in the body of the dinning room. As I have been travelling on my own for work for over 30 years this was extremely disappointing. I really thought that in 2016 hotel staff would be used to lone female travellers - as there is a lot of us. The waitress was actually going to sit me at the table with my back to the dinning room looking at a wall which I found totally unacceptable and moved the cutlery to the other side of the table to allow me to at least see my fellow dinners all be it they were a long way off. I didn't feel 'looked after' at dinner at all. Breakfast was slightly better where a different waitress told me to sit wherever I wanted - so I sat in the body of the resturaunt instead of the 'naughty corner'.
My brother and I each booked a single room and they were large enough. My brother and I are both pensioners and have some mobiility problems but the staff were more than willing to help in any way they could.
Location is close to river and within five minutes of city centre. No lift but easy stairs to first floor and staff ready to carry luggage if required. No single supplements and rooms varied from adequate to good. A water leak (builders or exceptional rain) meant a room change (upgrade!). Problem with WI-Fi was corrected promptly. Bar, Breakfast and Dinner were all good and the staff were without exception helpful. Their ever smiling faces were a delight. The manager Lawrence never stopped looking to see who need assistance (staff) or serving (customers). His staff would not find a better mentor who was leading by example. I'll be back.
We stayed in the lodges. We had 3 suits in one building. They were equipped with all amenities with double beds and double sofa beds in each so plenty space for a family of 4. Breakfast ample and food in the restaurant was delicious.the staff were brilliant, they made us feel welcome. The wedding organisation was spot on. Well done to all the staff
would just say don't bother, very disappointed at service! We were not looked after at all and after waiting for someone to take our dessert order for 20 minutes we paid and walked out! Also sent them and email week ago and they never had the courtesy to answer me! My advice don't go there when they are busy!
Was unsure what to expect but booked hotel for one night to visit friends. Nicely set back from main road with a fairly spacious car park. Staff were charming friendly and helpful. Room was clean with a few minor niggles but soon sorted. There is a disco which is detailed on the website so if you are looking for a quiet time be aware of that. That being said it did not disrupt our visit. Had a fairly good nights sleep. Breakfast was included in the price and was good. Overall was stay was comfortable and felt relaxed. Woke up to sunshine too after a rainy night not sure how the staff managed that. Would definitely choose to stay here again and would recommend.
After staying in the suite a number of times but never eating there my partner and I booked a £75 deal which inc 2 course meal, bottle of wine and upgraded standard room to suite. The suite was clean, smart and cosy as always but sadly we were very let down by the quality of food. We had garlic bread to start which was fine but the chicken main was tasteless and a poorly presented piece of chicken which looked like it had been bashed before serving, the chips were bland, the coleslaw was the best part of the dish. For dessert I had the lemon creme brûlée which was very heavy rather than being light and fluffy, my partner had the caramel profiteroles which were very nice. The staff at the hotel are always very welcoming and helpful it is just a shame about the food letting the hotel down.
We got married here so know the hotel. We had a black Friday deal which was £69 for afternoon tea, 2 course evening meal, bottle of prosecco and bed and breakfast. It was excellent value and a very enjoyable stay. The room was very large and had everything required - including a Jacuzzi bath which was very relaxing. The only issue we had was we were right over the main bar and the music was exceptionally loud and seemed to get even louder after 11p.m so much so that it felt like the room was pounding. The music did stop at around 12,15. We are aware that this is a venue that has many functions including weddings, parties etc so not unexpected for there to be some noise. Not somewhere to stay for a quiet relaxing evening !!! The afternoon tea was very good have never seen so much choice on the macaroons and mini cakes, The only thing that disappointed was that the bread on the finger sandwiches was dry in places as if they had been left out for sometime before serving. The evening meal was very good quality - I had a very nice salmon and prawn dish The hubby had a very nice looking steak with a madeira sauce which he was gorgeous. The desserts were very nice although we could not eat them all due to being so full. After eventually getting some very good sleep we went down to breakfast which was excellent an extensive range of cereals, fruit, breads for toasting and a hot buffet with something for everyone. Finally I must say the staff were a credit to the establishment. The waitress even put up with hubbies sense of humour !!!
This Hotel is very nice and the staff once we got there were very helpful and our suite was lovely with a partial view over the River Yare. They have just joined the Best Western group, and in all honesty are not quite up to scratch yet. We tried phoning the day before our arrival to confirm our booking and arrange to book in early, but we could not get through to the Hotel, instead we were being redirected to someone who had no idea about working on reception. We eventually got through and arranged the early check in. On arrival the next day the girl who came to reception did not know how to book us I and we had to wait for someone else to come over and book us in. To be fair they did say that they had only just started with BWH and were not used to the computer system yet. Our suite was really nice and spacious with a toaster, ice bucket and a fridge, except the fridge was behind the settee so we could not access it. The bedroom was well appointed and the bathroom had a bath and separate shower. Unfortunately I could not turn the taps in the bath on as I have bad Arthritis in my fingers and thumbs, but I did manage to have a shower. Breakfast was really nice, they had Soya milk, which I prefer to normal and they also has a small selection of Danish pastries, which were warm so I had 2 of those and some cereal instead of a cooked breakfast. Again the staff were very pleasant and helpful. As they are so new to BWH there is no signage outside and they do not have the normal information book about the TV and phone. Also, I could only get Wifi I. The Hotel itself, not in the suite which is not attached to the Hotel. We did notice there is an outdoor swimming pool which was covered over which could be quite nice in the summer, thigh it is not very big.
My son got married and had his reception here. The staff were brilliant and helped and advised throughout. The food and service could not be faulted. I totally recommend this venue to anybody looking for a wedding venue,
I was here on business allocated room 35 which was well appointed being 6-3" the shower was situated under the eaves and I was too tall to shower on the night of my stay there was a wedding reception my room on the second all I could here was boom boom boom into the early hours of Tuesday morning not good when you need your sleep to conduct your days business the hotel offer a very good selection of breakfast items fruits, juices, cold meats, cheeses, four types of bread preserves and the usual cooked items the downside for me I prefer my breakfast cooked to order not buffet style as all the items was only aired would I visit again probably not there's plenty of other good hotels in Norwich
My colleague booked us rooms at this hotel and it was a pleasant surprise to stay in a hotel with a bit of a difference; and in a good way. Much better than the standard hotel room, this one is full of character. Our rooms were in the lodges and were very spacious and comfortable. I found the staff very helpful and friendly and the price was attractive. Breakfast was a buffet and the food was varied and tasty. I will have no hesitation in staying here when I'm next in the area.
I booked a room on-line 4 days ahead of going. My car unexpectedly broke down on the day of travel so I could not complete the journey from Stoke on Trent. I phoned the hotel immediately (10.20 am) to explain my dilemma and asked if I could transfer the booking to the following week after my car had been repaired. I was told that wasn't possible and that the cancellation policy was 48 hours notice - I would have to pay. I e-mailed the hotel the following day to express my disappointment, and point out that it is often the case that a booking can be cancelled up until lunchtime on the day of the reservation or transferred; but as yet I've had no e-mail reply or phone call. Unfortunately I still have to go to Norwich to work, but I will definitely not be booking this hotel; and will definitely check the cancellation policy of anywhere that I do book.
We stayed at this hotel on a special lazy Sunday deal. I was really impressed. The rooms are spacious and modern and the bed was so comfortable. The food was excellent and the staff were really friendly. The surrounding area was nice as it actually sits right next to the Nirfolk Broads. This is definitely a place to go back to. It wasn't too far from Norwich town centre. There is a lot of history here.