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SureStay by Best Western New Braunfels

3.5 / 5
392 Avis Tripadvisor
510 S State Highway 46, New Braunfels, 78130-2841 Etats-Unis  Copié !
TEL : (830) 629-1155
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Les points forts de l'hôtel

Services hôtel

Réception 24h/24
Parking
Wifi
Petit déjeuner gratuit

Services chambre

Micro-ondes
Sèche-cheveux
Cafetière
Réfrigérateurs
Fer et planche à repasser
Les points forts

Services hôtel

Réception 24h/24
Parking
Wifi
Petit déjeuner gratuit

Services chambre

Micro-ondes
Sèche-cheveux
Cafetière
Réfrigérateurs
Fer et planche à repasser

Description

Confort et prix abordables vous attendent au SureStay by Best Western New Braunfels.Découvrez le cœur de la région de Texas Hill Country avec une multitude de canyons, de sources et une histoire riche aux portes de l’établissement. À seulement 30 minutes de San Antonio et 45 minutes d'Austin, notre emplacement est formidable pour les clients qui souhaitent partir à l’aventure. Pendant votre séjour, profitez de notre accès Wi-Fi gratuit dans tout l'hôtel, de notre petit déjeuner continental et du parking gratuit pour les voitures, camions et véhicules de camping.Plongez dans l'histoire de Greune, ville construite dans les années 1840, qui compte aujourd'hui un grand nombre de commerçants et restaurants locaux. À seulement cinq kilomètres, vous pouvez passer la journée à explorer les magasins d'antiquités, à profiter de dégustations dans les caves de vinification ou à forger votre propre couteau. Avec les galeries commerciales Tanger Outlets et Premium Outlets à seulement dix minutes en voiture, vous disposez d'une grande variété de magasins de qualité pendant votre séjour.Si vous cherchez à vous rafraîchir, le parc aquatique Schlitterbahn à seulement trois kilomètres est ouvert toute l'année. Avec 51 attractions sur une superficie de plus de 28 hectares, il n'est pas étonnant que ce parc ait été élu meilleur parc aquatique au monde 24 ans d'affilée. Les rivières Guadalupe et Comal, toutes deux à dix minutes, offrent de nombreuses occasions de se détendre et de flotter à l’occasion d’une aventure en tubing. Vous pouvez également profiter de notre magnifique piscine et prendre un bain de soleil sans quitter l'hôtel.

Activités

Avis clients

3.5
Basé sur l'avis de 392 voyageurs
Excellent
128
Très bon
121
Moyen
67
Médiocre
36
Horrible
40
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
"Great stay!"
Denise L, 07 Février 2024

Our room was clean and comfortable. There were many places nearby to eat but traffic was busy so we opted to walk next door to the Mexican restaurant and it was so good! The little lady that checked us in was very sweet and accommodating. There was an older lady that seemed a little sketchy. She was looking in the window at the office when we checked in and then appeared in front of our room when we were trying to bring in our things. The next morning she showed up when my husband was trying to pack up our vehicle to leave and was speaking something he couldn't understand. It weirded him out anyway.

"Pretty Good"
OnTheRoadAgain1056, 27 Décembre 2023

Stayed here for one night. I am a Best Western Rewards highest level member so I stay in a lot of Sure Stays and Best Westerns. This one was above average for a Sure Stay and priced right. Very nice lady at check in. I request a 2nd floor room in quiet area and got a room in the back. There were maybe 3-4 cars parked back there by morning and it was very quiet, away from the road. Plenty of parking. I noticed no cleanliness issues with the room. My only complaint was that the bed was just a little too soft for my liking. I didn't stay for breakfast but the breakfast area looked to be very small with just 3 or 4 tables. I would consider staying here again if I was in the area.

"The location of this property is great."
danworley, 27 Novembre 2023

They have ample overflow parking for large vehicles and are within walking distance of multiple eating places as well as a convenience store across the street. The facility is an older facility and it could use a remodel but overall its in a great location.

"Very convenient location"
Dan W, 26 Novembre 2023

The overflow parking is perfect for tractor-trailer. (easy in and out) They have numerous dining, convenience and shopping options in walking distance. The hotel is older but well maintained. Ill be back.

"Best stay ever! We will be back!!"
Gwendolyn S, 13 Septembre 2023

My service dog and I had a great stay. Loved the handicap lift chair at the pool. Was amazing!! My room was so clean. The refrigerator was good and cold. The small individual waffle iron in breakfast room was great. We'll be back!!

"Awesome place and staff"
glenn h, 27 Août 2023

Victoria at front desk was the best at check in.. she made everything so easy versus the other hotel I was goin to stay at due to their false advertisement of excepting pets and not very helpful at desk I'm glad I'm made the choice to stay at surestay and the “owners” where awesome at room service they where spot on thank you very much I will be coming back forsure

"Good location and price"
Obea O, 26 Juillet 2023

This is my second stay at this hotel and never had to make a complain. The hotel room was very comfortable, clean and cold! Living in Texas that is what we need when traveling for a long time. Staff is very friendly and helpful. Big room and bathroom and lots of lights! The location is very convenient, it can get noisy as it is close to highway and major interstate freeway. I definitely would stay again. If you like Mexican food walk across the street to the Taqueria, good food.

"Dirty rooms."
lizgcary, 08 Juillet 2023

This hotel is located in a prime location, but I found the accommodations to be less than stellar. We're talking dirty carpet, mold-riddled shower curtains, expensive for the poor quality of their rooms. But the staff was friendly. That's the only positive…the staff was friendly.

"Last Minute 4th of July Plans"
409_Mama_Jean, 05 Juillet 2023

This hotel is a gem! It is in the heart of the city! All of New Braunfels is at your beckon call here. Clean and cool rooms! Great pool and hot tub. All in all it is a 10 out of 10. We would absolutely add this hotel to our list of yeses for this type of trip!

"Great Place"
Nancy J, 12 Juin 2023

We had a wonderful time and the rooms were nice and clean, the staff was very helpful and kind. The breakfast was fast and very good. We had a very fun time at this hotel. The staff was very nice at us!

"I'd stay there again..."
SparkyB1027, 11 Juin 2023

Very nice mattress but linens were a bit rough. Clean and comfortable. Close to the highway so heavy traffic noise. Pool and hottub were in need of cleaning but felt great. Staff was great in accommodating my request for first floor.

"A+"
Morgan C, 07 Juin 2023

Everything was great! Good service and a nice clean property. Conveniently located near everywhere we wanted to go. Pool was super fun..jacuzzi tub was nice and hot! I'd stay here again if we are in the area.

"Do not stay at this hotel my family and I rented 3rooms all had roaches. I paid 2different prices"
rebelbraune, 30 Janvier 2023

Room was not clean hair on beds dog food on the floor roaches in ice bucket and on the fridge. Over charged for pet fee said was going to get it back and did not I paid 2different fees for the rooms I rented.

"Cute rooms, great customer service, and a hot tub! :)"
Alicia R, 08 Janvier 2023

Bed and pillows were decent, good for a motel. They have a hot tub which is also nice for a motel. The staff were all very nice. Room decor and bedding was nice. For the price and location, I was very impressed.

"Price vs quality"
tinroofbob, 08 Décembre 2022

I booked the room because it was B/W. All was well until I realized there was no microwave. it was then I realized the concept. Good room at a good price. Bed as good as the Plus B/W's but minimal on the amenities. Still got the points but on the 3rd night they helped us get a Plus B/W. I will keep SureStay in mind if on the road and need to sleep and get back on the road.

"Urine smell!"
U7655ZNjosephw, 26 Novembre 2022

The room smelled like urine. Carpet was disgusting sticky. You could see daylight and feel the wind blow around the door gap. There was a motorhome full of shady people coming and going all day and night. They even plugged jnto the rear outside wall of the hotel with an extension cord. Also a man sitting outside his room smoking and drinking in the rain. We were told the only room they had available was outside, upstairs in the back. There might have been 10 cars in the parking lot all night. This place use to be decent, I wouldn't recommend parking here must less staying over night.

"Trains in New Braunfeld"
lkotowski, 25 Octobre 2022

This hotel would be fine if a traveler just needed a room for the night. The sheets were clean, towels appeared clean yet stained. Location was good for on and off the freeway. However there was on occasion significant traffic noise at night. Owners are working hard to clean up and update the hotel.

"You get what you pay for"
briachel, 22 Octobre 2022

This hotel is in need of cleaning/updating. If you just need a place to stay for a night it's fine. If your stay is longer look elsewhere. The pool area is nice and well maintained. Mattress and especially pillows need replacing. Staff were very nice. Hotel convenient to shops and restaurants but on a VERY BUSY VERY NOISY intersection.

"Nice big clean rooms"
kimrobertson40, 01 Octobre 2022

Rooms were big and bed's we're comfortable and clean. The air conditioner could use some work. It didn't seem to cool that well. Pet friendly with a extra $25 per night. The front desk staff was very friendly.

"They don't wash linens between guests"
MPrz1, 20 Août 2022

Room was very disgusting. I felt bad that I took my family there. Pillowcases still had makeup on them and sheets had yellow and brown stains. Towels were crunchy. I didn't stay and management refused to refund.

"Comfortable and affordable"
Mark W, 12 Juin 2022

Fast friendly professional service from the knowledgeable staff. Close to all local attractions. Easy to navigate around town from here. Comfortable and quiet rooms with a great pool for the kids, will be back.

"Good place to stay when you're on a budget."
Ana M, 26 Mai 2022

This place was clean and comfortable. The sheets smelled and looked clean. The staff was very welcoming and nice. The breakfast is a typical continental breakfast with Bread, fruit, waffles, cereal and coffee.

"Very kind and professional staff and cozy and clean rooms ."
xaidax2022, 31 Mars 2022

I highly recommend this hotel. It may be a smaller hotel than other Best western's but the professional and kind staff as well as the clean and quaint rooms made my stay very comfortable! I highly would love recommend this hotel.

"It was awful"
T-Dub-LA, 22 Janvier 2022

First of all, I really don't like to write bad reviews, but this time I just need to adress the issues. My wife and I booked this hotel for 3 nights over my birthday, but we cancelled after the first night, because it was so awful. First of all the smell, I got a headache from the strong smell. It was a mixture of mildew and chemicals, disgusting. Then the bathroom, the toilet was somehow loose and I weigh about 220 pounds (100kg), so I was afraid to move on it in any way. The bathtub was not clean as you can see on the pictures, there was even a long hair in it. A washcloth was so dirty, we could not use it, also on the pictures. There was an armchair, that was ripped underneath, but so ripped that you could see it. Fortunately they refunded the two nights that we did not stay there. And I have to say, that both ladies who worked there and interacted with me were so very nice. They are definetely not to blame. I think it is time for a makeover!

"6 minutes from everything and Great Value"
ArashBear, 11 Octobre 2021

Super close to Gruene, the river, New Braunfels restaurants, San Marcos, and all things we were doing for part of our Texas State Family Weekend. Super cheap and a nice pool was steps in front of our room. Seemed like every restaurant or place we searched was 6 minutes away. Great location, staff was nice, beds were great, AC was cold, but rooms had some dings and scuffs here and there. Overall great for the price!

"Nice place, great value"
Robert C, 21 Août 2021

Great place with friendly staff and convenient location. I highly recommend it. Place was clean with pleasing decor and well maintained, You can not go wrong staying here for either business or pleasure.

"Completely Satisfied"
gonzapena6, 04 Août 2021

What an experience. Everything was perfect. From the profesional and courteous staff to the comfort and clean rooms. Breakfast grab bags and internet WIFI for the kiddos, I recommend this SureStay to anyone in New Braunfels.

"Terrible."
mysaylorboys, 19 Juillet 2021

The room was the last available in the area. Dirty, room floor dirty, stunk like mildew, trash left out by most doors, was too many people in the pool area, loud music, nowhere to park. Hotel was over booked.

"Ended up leaving"
D7158CBbradk, 17 Juin 2021

Room smelled terribly, bedding and furniture stained to point would not touch, tub damaged and repair was poor and moldy, left immediately, told refund was impossible, lady was pleasant but policy would not allow it

"Everything but the toilet & tub"
mikieamill, 08 Juin 2021

We checked in late without a hitch, the room was huge and just what we needed. Everything was great except maybe a missed toilet cleaning between guests and the shower didn't drain exceptionally well.

"Spring Vacation"
heltown85, 10 Mai 2021

We always enjoy going and staying in New Braunfels. Everyone is very nice and courteous. Bunch of places to eat at and going to the Farmer's market on Saturdays is wonderful, afterwards we walk around downtown and go shopping.

"No Microwave"
shannonbaggette, 29 Mars 2021

They do not put microwaves in rooms. Staff up front could care less with my complaint and wouldn't let me access office microwave to warm my food up. I did talk with another guest, and they "CHARGE" $40 for one in the room

"Room Cleanliness Non Existent"
Dnitz17, 22 Mars 2021

The front desk attendant (Sandra) was amazing. We stayed at BW Plus in this town before. So after speaking with Sandra I figured we would have another great experience at a BW. Nope. Some pillows had booger stains on them. Two dirty rags from the previous customer that stayed in that room were still hanging in the shower. The towels were dingy and ragged. Very disappointed to have paid over $100 for this 1 night!

"Just out and about"
Don H, 04 Mars 2021

Wife and I just out on road for few days. To Austin, then to San Marcos to see a friend, ended up in Braunfels. Stay was nice. Sandra st check in was super, Friendly and very helpful. Little road noise but typical for a Motel.

"Desperate for shelter and STILL left!"
kristantx, 18 Février 2021

Like many Texans, we had to seek shelter from the winter storms. We have kiddos and without water for nearly three days and no water either, we had to find a place to not freeze during this epic storm. Although the reservation agent was a total sweetheart, that same hospitable mood would've been nice at the front desk. When we arrived the power was out so I was told to leave and come back later and hope it worked. I asked if they had power in the rooms and was told the rooms always have power but the front was out. When our family returned, I got out and there was a line OUTSIDE in 20ish degree weather with customers waiting to check in. Luckily I had cash but individuals had no idea it was cash only due to power outages and the system not working. I ended up having to pay cash even though I had been told that giving my credit card info on the phone would secure payment. Immediately after we got to the room we had a blackout as I was told wouldn't happen, and those occurred every 55 minutes the duration of our stay. We opted to call a few other hotels because we just weren't feeling the hospitality vibe and thankfully we're in a larger room, at a much more COMFORTable hotel enjoying their amenities and watching the snow fall from a warm room. When I went to check out I we'd greeted by the same level of hospitality from a day worker as the afternoon before. The only thing that impressed me was the fact she enforced the mask rule for this couple who clearly hadn't heard we're in a pandemic. I was told to wait to get my deposit until she sent her daughter to check the room and then received my $20 cash deposit back from the day before. We were desperate and I'm glad they had rooms but I'm also not surprised they had rooms available. Next time we need a room in town or someone asks for a referral, I absolutely will NOT refer them to this hotel...unless I just feel like they need a bad experience.

"Kudos to staff"
OscarM5247, 09 Octobre 2020

I had a good stay. My boss accidently booked smoking room but Dina changed it without problem. I have asthma so can't be in a smoking room. She was also so nice to put me downstairs where I can park my truck by and just very professional from beginning to end. She made me feel very welcome at ease. Housekeeper Erica who cleaned and left me the extra toothbrush was nice too. Room and pool was good. Did not eat breakfast bag. I will be back.

"Very pleased"
LaurenCass84, 26 Septembre 2020

We were here 3 nights/4 days and enjoyed a last minute family vacay in New Braunfels and Gruene. My husband and I liked that they had notices showing how they clean the rooms due to Covid. Our room was spotless and the beds comfortable. The staff we encountered were kind and helpful throughout especially the lady at check in. She recommended a local restaurant that is now one of my favorites. The kids loved that the pool and hottub were open and we had it to ourselves for a couple hours which was wonderful. The breakfast was disappointing but I understand the need for the bags. The towels were also not to my liking. I admit to being a picky person, but for the price overall I was happy. After our first night there I found the previous review. It put me on alert but I appreciated the hotel's response. My 2 cents is that our family loved our vacay and you guys played a big part of that. We'll definitely be back when Covid is under control.

"HORRIBLE"
patriciadE5202VS, 15 Juin 2020

Me and my family stayed at this hotel and have had nothing but a terrible time since. When we got to the hotel it was late. There was a HUGE dead roach, the water coming out of the shower was brown, almost no toilet paper, the refrigerator ended up going out and we lost about $100 worth of food and drinks and we couldn't get a safe to put away our valuables. The sad part is we never complained about it. The staff seemed pretty nice so we just thought it was a fluke so we were going to let it go. However the hotel double charged us for our room. They even acknowledged that they did it. Every time we call about it we are told that there isn't a manager on duty at the time and we would have to call back later. When me and my husband decided to try and give them another chance the lady we spoke to (I think her name was Dina but I'm not sure because she said she wouldn't tell us her name and if we came up there it wouldn't matter because she would make sure she didn't have a name tag.) and asked if due to all the issue would it be possible to get a discount on the room. She put us on hold and when she came back on the line she said it didn't matter about a discount because she booked the last room while we were on hold waiting for an answer. We asked for cooperates number and she told us we could google it ourselves then proceeded to hang up on us. I have had many bad experience but this one takes the cake. I don't know how it's possible that this hotel is even allowed to operate with how rude and shady they are. And guess what? We are STILL waiting for our refund from being doubled charged.

"Great Place to stay that will not break the bank"
samanthakcampbell, 09 Janvier 2020

Clean, comfortable, and priced just right for a nights stay.Great location off IH-35. Easy to get to and also to exit. Staff was very professional. I use to live in New Braunfels and this was a welcome addition to much needed motels in the area.

"nice place"
rosemariej2, 21 Novembre 2019

happy with the place good spot. with have liked to see a better breakfast. room size was great. location was great near highway some food near by easy to ge to near a lot of spots to see would need car but that was not a problem

"Roaches"
Trucker619, 19 Novembre 2019

Dead roach on the bathroom counter. Front desk says oh great. I have to call Wyndham for any complaints. Manager offers 15% refund... Not even$10!!! Emailed back that the offer was insulting and I haven't heard from them since.

"Breakfast lacking"
sheilam945, 23 Août 2019

Went to office for breakfast to find out they have waffles, apples, and one selection of muffins. Worst breakfast we have ever seen at a motel. We just walked out without eating. Beds are firm but we both slept good. Not noisy. Friendly staff.

"Overnight"
mom3vet, 19 Août 2019

After being on the river all day, we were ready to shower and relax. The a/c temp was set a little high when we arrived making the room stuffy, but it cooled off fairly quickly and we enjoyed our stay. We did find an empty coke bottle under the chair and the A/C vent was dirty, but overall, the room was worth the price.

Vous avez des questions ?

Le petit-déjeuner est-il compris dans le tarif ?
Julie
assistance Best Western
Vous trouverez cette information dans le descriptif des tarifs proposés sur notre site et dans votre email de confirmation - certains tarifs peuvent l'inclure. Si le petit-déjeuner n'est pas compris, son prix est indiqué dans la page de consultation des tarifs, colonne « conditions de vente ».
Je pense arriver en dehors des horaires indiqués. Pourrais-je procéder à mon enregistrement ?
Julie
assistance Best Western
Une personne vous accueille à la réception 24/24 dans tous nos hôtels. Vous pouvez également prévenir l'établissement en vous référant aux coordonnées transmises sur votre confirmation de réservation.
Les animaux de compagnie sont-ils acceptés ?
Julie
assistance Best Western
Chaque hôtel Best Western® Hotels & Resorts est libre de fixer sa propre politique d'admission des animaux domestiques. Leurs conditions d'accueil sont indiquées sur la page hôtel.
Comment réserver une nuit gratuite en utilisant mes points de fidélité Best Western Rewards® ?
Julie
assistance Best Western
Le nombre de points requis pour réserver une nuit gratuite dépend de l'hôtel choisi.
Pour bénéficier d'une nuit gratuite en utilisant vos points de fidélité Best Western Rewards®, connectez-vous à votre compte fidélité.
Au moment de la réservation, si l'hôtel affiche des chambres disponibles et réservables, le nombre de points requis apparaîtra.
Si vous ne trouvez pas l'information recherchée, contactez notre centrale de réservation au 0805 08 08 58 (appel gratuit depuis un poste fixe en France).
Peut-on payer avec des Chèques Vacances ?
Julie
assistance Best Western
Chaque hôtel Best Western® Hotels & Resorts est libre d'accepter ou non les Chèques Vacances comme moyen de paiement. Pour plus d'informations, nous vous invitons à contacter directement l'hôtel concerné. Les coordonnées sont disponibles sur la page hôtel, ou dans l'email de confirmation. Vous pouvez également identifier les enseignes acceptant ces titres sur le site internet ANCV.
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