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Best Western Plus Hotel Mishawaka Inn, Mishawaka

4.0/5  - basé sur 341 notations.
445 W University Drive, 46545-1105, Mishawaka, United States - Voir l'itinéraire

Les hôtel de Mishawaka sont réputés pour leur hospitalité, et si vous cherchez un hôtel proche du centre-ville de South Bend sans les prix exorbitants, cet établissement est celui qu'il vous faut. Les hôtels de Mishawaka acceptant les animaux peuvent être difficiles à trouver, mais notre hôtel est spécialisé dans l'accueil de tous les clients. Pour les personnes voyageant avec leurs amis à quatre pattes, des chambres spéciales acceptant les animaux sont disponibles pour un supplément de 20 USD par animal de compagnie. Bien sûr, il existe aussi des chambres n'acceptant pas les animaux pour assurer la meilleure qualité et une propreté impeccable à tous les clients. À quelques minutes à pied de nombreux restaurants et magasins à la galerie marchande d'University Park, notre hôtel de Mishawaka dispose d'une situation incomparable. À proximité de l'Interstate 80, cet hôtel est également parfait pour les vacances comme les voyages d'affaires. Profitez de la proximité d'attractions locales comme l'université de Notre Dame et le centre des arts de la scène Morris. De Sunburst au musée national Studebaker, en passant par les magnifiques jardins de Shiojiri Niwa, il y a de quoi plaire à tout le monde à proximité. Le centre-ville de South Bend est à courte distance en voiture, pour vous permettre de profiter du meilleur des deux mondes. La vie nocturne animée du centre-ville est à portée de l'hôtel, mais calme et tranquillité sont garantis dans cet hôtel de Mishawaka. Rendez-vous au zoo de Potawatomi pour une journée de divertissement en famille, ou assistez à un événement au stade Four Wind. Les voyageurs d'affaires avec Bayer Pharmaceuticals et Glunz & Jensen pourront profiter au maximum de leur voyage en étant si proches du siège de leur entreprise. Le centre médical Saint Joseph est également dans le quartier, et notre hôtel de Mishawaka accueille régulièrement les touristes médicaux et les employés des services médicaux qui ont besoin de séjours prolongés. Universal Forest Products amène régulièrement des voyageurs d'affaires en ville, et notre personnel amical s'engage à ce que vous disposerez de tout le nécessaire pour un séjour confortable et irréprochable. Réservez dès aujourd'hui votre séjour confortable au Best Western Plus Mishawaka Inn !

Best Western Plus

Hotel Mishawaka Inn

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2017
Basé sur l'avis de 341 voyageurs
Note attribuée
Excellent
178
Très bon
95
Moyen
42
Médiocre
17
Horrible
9
CONSULTEZ LES AVIS POUR
En couple En couple
59
En famille En famille
171
Escapade entre amis Escapade entre amis
23
Professionnel Professionnel
60
Voyage solo Voyage solo
15
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Okayish"

3
17/09/2018

Fair price for a basic hotel. Clean enough for a good night's rest. Do not expect help with your bags or room service. You might need to remind them to clean your room. Internet was decent enough and works everywhere in the building but not outside and breakfast is good enough

ConnieH1908, General Manager at Best Western Plus Mishawaka Inn, responded to this review
Thank you for taking the time to review our hotel. I am sorry that we did not meet your needs during your stay. We are a limited service hotel so we don't have room or valet service but we are always happy to try and accommodate if you have the need for these services and request it, we have done so in the past for those that are not physically able. We hope the next time you visit us that you let us know that you need these services and we will be happy to help you! Hope to see you again in your travels.

"Great place"

4
15/09/2018

Last stop on way home to Ontario from Hope BC. Hotel was clean staff friendly and the rate was very good. Breakfast was good and the area is safe and loaded with shopping and eating just steps away. The general manager Connie was fantastic with us. The staff at the hotel make your stay good. Thanks Connie

ConnieH1908, General Manager at Best Western Plus Mishawaka Inn, responded to this review
Thank you for taking the time to review our hotel! I am so happy that you enjoyed your stay with us. Meeting the people that travel through our area is the best part about the job! You are so welcome! I hope that you will travel through our area again and stay with us!!!

"Location suited our needs, Shame about the facilities."

2
24/08/2018

My sister in law is a Best Western Member and insisted on booking here as she would get a discount. It was also pet friendly for her 10 pound Yorkie Poo. It was booked over 10 days in advance, requested a room on the ground floor with easy outside access for walking the dog and being handicapped. Upon arrival they wanted to charge her more than the original agreed price (do to the dog) and the room was on the third floor. We where able to negotiate back to the $120.00 but had to take the third floor room. The third floor hallway was stained and a bit dinghy, upon entry room was musty smelling and a bit outdated, although it was clean. In the morning, breakfast was delayed & the garbage bins where overflowing not giving you the best apatite anyway. All in all not some place we will strive to stay at again especially at the price with a Best Western card. On the good side It was midway on the trip from upstate N.Y. to Indiana, but was not easy to find. They do allow pets at a Price but would not call it pet friendly. The staff was reasonably competent, the facilities OK but not outstanding.

"Slow"

2
16/08/2018

The pillows are bad and the WIFI is so bad as to be non-existing. The check in and check out were hampered by system failure. There are many other hotels in the area from which to choose. I am a Best Western fan, but when I return to this area, I'll look into other options.

Connie H, General Manager at Best Western Plus Mishawaka Inn, responded to this review
Thank you for taking the time to review our hotel. I am so sorry about the situation with the pillows and the wi-fi. We are working on upgrading the wi-fi and the pillows are the brand standard that we are required to use. As far as the system failure, we were having a system upgrade which took us down for almost 30 hours. I am so sorry that you were inconvenienced by this. I am hoping that you return in the future and give us another chance to impress you! If you are in the area and would like to give us a call and make arrangements to stay, we would love to see you back!

"Great hotel and staff"

5
06/08/2018

This is not like the Best Western Hotel from days of old! This hotel is modern, clean, comfortable, quiet and the hotel staff is happy to accommodate. I would recommend this hotel to anybody staying in the area.

Connie H, Manager at Best Western Plus Mishawaka Inn, responded to this review
Thank you for taking the time to review our hotel! We appreciate your input and we are happy that you enjoyed our hotel and staff!

"Disappointed"

3
17/06/2018

Stayed here for two nights, room was nice and clean but had a musty smell when we walked in. Went to breakfast the first morning and everything was gone. No eggs, no pancake mix, no syrup, no coffee, no apple juice and no service. Went to front desk and she just kept saying she was new and didn't know anything about it. When I asked if there was anyone there to help the guests I was told she didn't know for sure. No one ever came to replenish the food and no apologies. Later in the day went to use the pool and hot tub I found out the hot tub did not work. When I went to the front desk the same lady from the morning was working and said she didn't know anything about it. I asked to speak to the manager and was told she already left for the day. We paid over $120 per night and the services we received were extremely poor. Their service promise states “If something is not meeting your expectation, let us know. We want to make it right.” Where was the management team the whole weekend and why did no one receive the services they were promised?

Connie H, General Manager at Best Western Plus Mishawaka Inn, responded to this review
Thank you for taking the time to respond to tripadvisor. I apologize for the problems that you encountered during your stay. I would be happy to speak with you about the services of the hotel if you would like. It is our goal that guests are pleased when they are staying at the Best Western Plus Mishawaka. I have spoken with the staff about the problems that you encountered and hope that you are willing to give us another chance in the future.

"Good location poor hotel"

2
18/05/2018

We were travelling from Iowa to Virginia and needed a stay where we could have a pet. The hotel fit the need, but the condition of the hotel was rundown. The bathroom tile was cracked and the tub did not drain, toilet used about 7 gallons of water when flushed. The window to the outside was not properly secured, giving us concerns with leaving the pet for dinner. Overall it's not a place I would stay again.

Connie H, General Manager at Best Western Plus Mishawaka Inn, responded to this review
John b Thank you for taking the time to review our hotel. I apologize for the problems that you incurred while staying at the Best Western Plus Mishawaka. I hope that you return to the hotel and your experience is a more pleasant one. I have addressed your issues with the staff so that we can improve our hotel to meet the standards of the guest.

"Nice Hotel - Sleeping Staff"

2
14/05/2018

The facilities are very nice, so I do not like to have to leave a negative review. Plus, my check-in staff (Mo) was very professional and did a great job. However, the morning staff was not good at all. I came down about 15 minutes after breakfast was scheduled to start, and there was nothing happening. A sign at the front desk said to call "0" since they were off doing something else, and a man was ringing the phone over and over for literally 5 minutes. No coffee or anything ready, and I found out why - the young man in charge was sound asleep on the chair in the breakfast room. I came down 30 minutes later - same thing. Another 30 minutes, I came back and he was racing around and said "sorry - we are a bit behind schedule." Of course! He was literally sleeping on the job. How offensive - and what a shame because people have obviously invested a lot in making it a nice motel. Even when checking out, once I found the man who handled that (he was outside smoking) I mentioned the sleeping man, and he said "yes, he was just catching up." That's preposterous. An example how the weakest link can ruin the whole experience

Connie H, General Manager at Best Western Plus Mishawaka Inn, responded to this review
John D Thank you for taking the time to review our hotel. I am happy that you were pleased with your accommodations at the hotel but sorry that your experience ended in such a negative way. It is not permitted for hotel staff to conduct themselves this way. I hope that you give us another chance to make your stay amazing in every way.

"I want my money back!"

1
05/05/2018

Too many people on pool/hot tub area-more than capacity which is the main reason why we stayed here at this particular hotel. Now they have double charged my debit card from 2 months ago when I stayed. They said was a "glitch" in the system. Not only did they cause my account to be over drafted, I have been waiting for 2 days now to get my money back. OH AND when some friends of ours try to get a room the same night, they said they were "booked" when in reality they were short on the cleaning staff & couldn't get all the rooms clean! Now when I call no one answers the phone!!! How do you run a business & not answer your phone??!!

BestWesternHotels, Corporate at Best Western Plus Mishawaka Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Amazing staff!"

5
23/04/2018

This has to be the best staff around. They were absolutely amazing. Every time we walked past, they stopped us to see if we needed anything and ask how are stay has been. They were so friendly and smiley. Amazing breakfast, clean hotel, and a great pool/hot tub area are a plus, too!

"Visit to Notre Dame"

4
09/04/2018

Good hotel for the price. Conveniently located to many shops and restaurants. Short drive to Notre Dame campus. Very friendly and helpful staff. The fitness center was average. Overall, I would recommend this hotel.

"this place needs work! "

2
04/04/2018

i don't think i've ever seen such a poor staff. hardly any staff if that. rooms were poorly cleaned. housekeepers were snobby, breakfast was a disaster. hardly any food out at 7am and when i went to leave the hotel food was still out at 1:30pm! only one person works the desk and seems to be doing everything. i stayed back in February and the girls for breakfast and front desk were amazing! don't know whats happened to the place since. seems like management could use some training. way to keep your guests happy right?

"No staff, no breakfast, dirty bathroom"

1
22/03/2018

The hotel needs to hire more people. On checkout day there was ONE person cooking, and checking out. He was running back and forth and very stressed. They should give him a raise because he kept himself together despite being the only person there...on a Sunday checkout! Bathrooms were dirty, floor was vacuumed, beds looked clean, but who knows.

BestWesternHotels, Corporate at Best Western Plus Mishawaka Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Dirty and Disappointing - stay elsewhere"

2
19/03/2018

We stayed here three nights this past week. We were in town for a hockey tournament. Check in went fine and the staff member that night was very nice. Unfortunately, that was the only good part The room was small with very little light. There were hardly any outlets in the room to plug things in. It was also pretty dirty. There was dust on the furniture and the rug was old and stained. Our socks were dirty when we walked around the room in them and the bathroom floor was sticky. The bedding was very tired and worn. There was someone's hair in the bathroom. The beds were extremely uncomfortable (even my kids thought so and they sleep anywhere). The drawers would not stay shut. We tolerated it as we had no choice - others who stayed there from our team had the same experience so we just decided to grin and bear it. Then there was the breakfast issue. The first day we were there early - around 7 am. There was hardly any food. The second day was the same situation. Went down around 7:30 am and there was only some cereal and muffins that were sitting out from the night before. The hot food was empty and there was no oatmeal. Running to a game we grabbed the "grab and go" breakfasts. What a joke - it was a very small apple and a bottle of water. On the last morning, we went down around 9 am. There was nothing there. No eggs, no bread, no bagels - nothing but cold cereal - and only 2 types at that - Cheerios and Raisin Bran. Not what you'd expect from a hotel advertising a hot breakfast, and not what a bunch of teenage boys who are playing hockey need to fuel their day. Find a better place to stay for $130/night. This was not worth the price. We would have left but the tournament folks make us stay in their chosen hotels and we were stuck. if you have a choice - make sure it is not this place.

BestWesternHotels, Corporate at Best Western Plus Mishawaka Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Horrible Hotel"

1
27/02/2018

My son had a guaranteed reservation but upon arriving at the hotel he was told by Mary the front dest agent he could not stay because he was under 21. No where on the web site does it say you have to be 21. He was driving all day and was turned away. I called the hotel and Mary told me it was Indiana state law that you cannot check someone in that is under 21. I told her that was a lie and it was not state law. She then changed her story to, it was a contract and you have to be 21 to be under a contract. Another lie. Luckily my son made it safe to another hotel. The Marriott. Much better hotel. This Best Western that doesn't care about people.

BestWesternHotels, Corporate at Best Western Plus Mishawaka Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Friends getaway"

3
25/02/2018

Hotel was nice. Beds comfortable. When we checked in, the front desk seemed unorganized, and our room wasn't ready. Come to find out they were short of housekeepers that day. When we arrived in our room, we opened the night stand and discovered hot sauce in drawer and on carpet between beds. Housekeepers in hall, she came right in and cleaned it up, all the while apologizing about the mess. Did not eat breakfast, but there was a wide selection of cold cereal, biscuits and gravy, sausage, bagels, danish and several other things. Carpet in hallway could use replacing, very worn looking. Close to mall, restaurants, and several stores. Pool area/hot tub nice. Very clean, but no towels, the shelf for them was empty. Very busy when we were there, hockey tournament going on- so several kids all over, but no big deal. Would stay again..apparently there is new management, so I suppose that is the reason for the disorganization. But all in all a nice stay

"Was just OK with some problems"

2
04/12/2017

Hotel was alright. Problems I encountered: sheets weren't clean on one bed. Drawer wouldn't shut; it kept opening. Shower kept backing up and the room smelled (my wife described it as dirty feet, but I couldn't put a smell on it myself). Breakfast was fine, but I wish they would have kept filling up the coffee during the day because they ran out early on.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear ChrisgG9223VC, Thank you for taking the time to review the Best Western Plus Mishawaka. Please accept my apologies for the issues you encountered with your room and our complimentary coffee. I will be sharing your comments with my entire team so that these deficiencies can be addressed. I hope that if you are ever back in the area, we will have a chance to make up for this. Sincerely, Mo J. General Manager

"Thanksgiving 2017"

3
29/11/2017

Good location near the mall and a lot of restaurants and shopping. Staff very courteous. The room was spacious, we had 4 adults. The biggest problem is the tv choice. Very limited. The breakfast is decent. Wasn't the same every day.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Bettyeber, Thank you for taking the time to review the Best Western Plus Mishawaka Inn. I'm pleased to hear you enjoyed our location, spacious rooms and variations in our daily breakfast. I do apologize that you weren't satisfied with the channel choices provided by our local cable company. Unfortunately, this is not something we are able to change as it is an outside service we receive. I hope that if you find yourself back in the area, we will have another chance to host you. Sincerely, Mo J. General Manager

"A fine choice for family or business"

4
25/11/2017

This BW has the features and amenities that we've come to expect from the BW Plus brand: full hot breakfast, swimming pool and hot tub, fitness center, comfortable bed, etc. We usually stay here when we visit our daughter, who is a student at Notre Dame. We had a few mostly minor disappointments during this stay. Most significant was that the wi-fi was not working during our whole stay; the front desk was informed, and we were told that they were working on it. More minor was the fact that the bottom sheet on the bed was too small to fit over the mattress and so was just laid on top of the mattress (maybe it had shrunk?). We couldn't tuck it in ourselves. However, otherwise the bed was comfortable and the room was very quiet and it didn't impair our sleep. One of the things we appreciate at most BW's is the full hot breakfast. During this last stay the breakfast included scrambled eggs and sausages, as well as a great fruit salad, cold cereals, waffles, etc. I am sure that this would satisfy most customers, but my husband and I were disappointed that there was no homemade hot oatmeal and no hard-boiled eggs. Overall, however, we had a very comfortable stay.

"ez highway access"

5
14/11/2017

Comfortable quiet stay after a long drive. Small hotel but has everything needed Lots of restaurants nearby also I always stay at a Best Western when traveling. Price is right Staff friendly and helpful and knowlegeable of area

"Great Place to Stay on way to Chicago"

5
07/11/2017

The staff was amazing and very friendly. This was a stop over for me on my way home to Connecticut from Chicago. I was greeted when I arrived and my check in was very quick and easy. The room was very clean and the bed was very comfortable. I slept like a baby because the room was nice and quiet and there was no noise coming from the outside or the hallway. The bathroom was very spacious and the shower was amazing with excellent water pressure which sometimes does not exist at hotels. This location is quite close to Notre Dame if you are in town for a football game. It is only 1.5 hours from Chicago and makes a great stop over coming or going to Chicago. I truly loved my stay and will stay there again when in the area.

"Friendly front desk staff"

4
06/11/2017

Aaron helped us with some issues regarding reservations and we were happy. Nice, welcoming lobby. Cookies were nice touch. Room was clean, quiet and comfy. Breakfast had a very nice variety. I love having eggs of some sort and I had a different choice both mornings. The Sunday morning when were leaving, breakfast wasn't set up yet. The dining room floor was a mess, like someone forget to vacuum and wipe the tables. That was a put off and having to wait for everything to be set out when we wanted to eat and run. We will return, all in all, great stay. Good location close to mall and restaurants.

"2-star hotel that charges 5-star prices for football weekends"

3
04/11/2017

It's a normal run of the mill Best Western, same as all the others across the country. Charges five hundred dollars per night when Notre Dame plays a home game. Great value for the hotel. Terrible value for the customer.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear 311jeffreyk, Thank you for your review of our hotel. We are sorry to hear of your disappointment with our rates. Our revenue team does continuously monitor the neighboring market for rates to ensure that we are staying competitive in our pricing. Your comments will certainly be shared with them. We do hope that if you should return to the area that you will consider allowing us another chance to host you. Sincerely, Mo J. General Manager

"Exceptional pleased"

4
03/11/2017

The hotel itself, location, amenities, and staff were wonderful. Everything we needed was right there within less than a mile of the hotel, and the hotel actually was everything that was indicated on the website.

"Nice hotel."

5
31/10/2017

Nice place to stay. Great location. Very good breakfast. Room was very comfortable. Short drive to restaurants. I would recommend this hotel to anyone travelling in this area. The price is definitely right.

"Nice and cozy / Great location!"

5
30/10/2017

I enjoyed my stay. The bed was fairly comfortable, but most mattresses in hotels aren't the greatest, in my opinion. Staff was very friendly. When I checked out, I just dropped my key off at the front desk and the team member there was the same one who checked me in. She was very nice, but in the morning when I left around 7:45 or so seemed like she was still working on her coffee. Lol - I would definitely stay there again. I travel to that area of Mishawaka, Elkhart, South Bend, Goshen, Niles, Warsaw, etc for work. I'm out there about once per month for 3 or 4 days. The staff is always very friendly when I go. I've stayed there 3 or 4 times now in the past year. The location of the hotel is wonderful. it's close to pretty much anything another traveler may need. Lots of restaurants, a big mall, nightlife, grocery store, Target, Sams Club, Costco, etc. Great locale!

"Chemical smell"

2
27/10/2017

There was a chemical like smell in the first room I was given. I tried to tough it out but ended up getting only a few hours sleep and a pounding headache to show for it. When I brought it to the attention of the front desk they happily placed me in a new room. The second room had the same smell, but it wasn't as potent as in the first room.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear jameshC1710TU, Thank you for your review of our Best Western Plus Mishawaka. We are disappointed to see that we fell short of meeting your expectations during your time with us. Our apologies for any chemical smell that you encountered. Your comments will be shared with my housekeeping staff to ensure that they are conscious of the products that they are using. If you should return to the area, we do hope you will give us another chance to host you. Sincerely, Mo J. General Manager

"Good Value, Good Location"

4
19/10/2017

We were on a leisure trip to visit our son at Bethel College in Mishawaka, so we wanted something with free breakfast, swimming pool, and hot tub. This hotel worked great. The pool/hot tub were nice (water was warm in pool), our room was good. Staff were friendly and helpful. The breakfast included some sort of protein each day (e.g., eggs and sausage (edible, but not great)), a belgian waffle maker, along with the usual pastries, cereal, breads, etc. It was better than a continental breakfast, but fine dining it is not! The hotel is hard to spot from University Ave, as it sits back behind another hotel. However, this location makes a nice place to stay in the area, as it is very close to lots of stores and restaurants - definitely one of the nicer parts of town. Overall, we were quite satisfied with the value we got from staying here. Unless the rates increase significantly, we will definitely stay here next time we're in the area.

"just ok"

3
18/10/2017

needs improvements needs new carpet and also there is no phone jacks by your bed also better choices for breakfast like cooked oatmeal and boiled eggs we will stay elsewhere next time we are in town there is a lot of things to do around this area we will just have to stay some where else

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Louise F, Thank you for your review of our Best Western Plus Mishawaka. We are sorry to hear that we fell short of meeting your expectations during your time with us. It is understandable how disappointing it can be when something isn't quite what you thought it would be. Your comments will certainly be shared with my staff to correct any deficiencies and to make improvements for the experiences of our future guests. It is our hope that you will reconsider and give us another chance to provide you with the five star stay that you deserve. Sincerely, Mo J. General Manager

"Nice Stop"

4
10/10/2017

My wife & I stopped after ten hours on the road on our way to Evanston, IL. At first it seemed a bit out of the way from the interstate but turned out to be a great location. There were many restaurants in the area as well as shopping and the Costco for low price gas fill up. We also had easy access to the Notre Dame campus. Check in, Check out, and breakfast staff were great. The room was clean and comfortable with a nice shower & TV. The internet was just a bit slow. Breakfast was also very good. We would stay here again.

"Mishawaka"

4
27/09/2017

The hotel is going under a remodeling on the outside, but the inside is fine. The room was fairly stinky when we walked in...but the staff quickly cleaned it up and made it clean and fresh again. While it was being cleaned we ventured out to the Riverwalk and were surprised to see the salmon "ladder" run in a side river along the main river and saw a few salmon as well.

"Location Location Location"

3
25/09/2017

This hotel is older & a little "tired" but the bonus is that you can walk to all types of restaurants & shopping. The pool & hot tub is fantastic, plus the price is VERY reasonable. We will stay here again when we are in the area.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear kathyparnell, Thank you for your review of our Best Western Plus Mishawaka Inn. We are so glad to hear that you enjoyed our convenient location as well as our great amenities such as our pool and hot tub. We can't wait to welcome you back the next time you come to the area. Sincerely, Angela O. Property Support Manager

"stay"

3
18/09/2017

ok hotel. Staff at counter excellent, rooms ok, pillows uncomfortable, not laundry facilities, need to go next door to do laundry. Breakfast area too small, make sure to talk to front staff if you sleep in, otherwise room won't be cleaned

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Z3034RYdawns, Thank you for reviewing the Best Western Plus Mishawaka Inn. I'm pleased to hear you enjoyed our friendly staff. However, I apologize that other areas of our hotel did not meet your expectations. We appreciate this valuable feedback and will share it with our management team for future improvements. I hope we will have another chance to host you should your travels bring you back to the area. Sincerely, Angela O. Property Support Manager

"Hard bed, unending noise"

2
14/09/2017

I got maybe 2 hours of sleep thanks to the rock-hard bed and relentless hallway noise that wasn't buffered at all by our door. We were near a hallway ice maker that buzzed all night. The doors slam loudly every time they're used. There were blobs of dried shower products left from previous guests. We stayed here because the pet charge was very reasonable, but even that didn't make it worth the price tag. Next time I make this drive, I will stay somewhere else.

"Great stay!"

5
13/09/2017

My family stopped here on our way from Ohio to the Mall of America. The staff was good and courteous all the way from the top to the breakfast staff. The hotel and room was clean, shower had great water pressure, and the room was of good size. The bed and pillows were comfortable. The room was very quiet as I did not hear outside noises. The breakfast is average.

"Great Value"

5
06/09/2017

Couldn't ask for anything more. Great value, clean with exceptionally pleasant staff. Whenever I need a place while driving through, I will definitely stop here, even if going completely out of my way.

"Oh, dear me!"

3
03/09/2017

Perhaps we got the one bad room, but....the bathroom had two light switches. One didn't work (above sink, which made putting on make-up an experience), and the other that flickered, about ready to go out. We checked in late and left early so just dealt with that. Strike 1.. Grrr. One of us got up early to work out to find two treadmills and an out-of-service elliptical. That's it for cardio. Strike 2. Oof! Getting out of the shower, and having left the toilet lid up, afforded a straight-on view of a toilet rim that was covered in black filth. Strike 3...Blech! We were wondering what the Plus was in the BW Plus, when I asked my hubby why he wedged a folded piece of cardboard in the dresser drawer. He didn't so I checked it out. It was the only thing keeping the drawer closed! Game Over...LOL at this point!

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear TravellingChick, Thank you for reviewing the Best Western Plus Mishawaka Inn. I'm very sorry to hear of the issues that kept you from being able to fully enjoy our hotel. I was hoping you could contact me to provide me with additional information as to which room you stayed in, so we can ensure your concerns are addressed with our maintenance team. I hope that if you are ever back in the area, we will have a chance to show you this was an isolated incident. Sincerely, Angela O. Property Support Manager

"Great Experience for the Money"

4
22/08/2017

I stayed here during a cross country drive. The hotel staff was helpful and friendly, including dealing with my pets. The room was no frills, but clean and well-laid out. The beds were comfortable, my only suggestion is that they invest in better pillows - mine were hard as rocks. Overall, a good deal for the price.

"Great night"

5
22/08/2017

Friendly, accomidating staff. Responsive and Attentive to needs. Full breakfast. Easy check in and out. Quiet room, clean King suite,as pictured on web. Advise GPS Location difficult to find from the west without.

"Older hotel."

3
21/08/2017

Not really sure how this hotel is considered a Best Western plus. It is an older building with a musty smell in the hallway. Smells like old carpet. Toilet had about a 1/2 inch ring of mold under the rim. Hadn't been cleaned in quite some time. Beds we're okay, room size decent. Overall, very average.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Andrew1768, We appreciate you taking the time to review the Best Western Plus Mishawaka Inn. I'm very sorry for the cleanliness issue you encountered. I will be sharing your comments with my team to ensure that any deficiencies are corrected. I hope that we will have another chance to impress you on your next trip to Mishawaka. Sincerely, Angela O. Property Support Manager

"Best Hotel Bed Ever!"

4
21/08/2017

Best hotel bed I've ever slept in! On the flip side the pool was not working and the breakfast area was congested. They offered waffles, fried eggs, sausage, cereal, bagels, milk, coffee, water and juices.

"Restful Roadtrip Stop"

5
13/08/2017

After a 10+ hour drive, we needed a place to rest, sleep and refuel for the remainder of our trip. This Best Western was perfect. We were warmly welcomed to a clean, updated hotel. Very comfortable beds - and again, clean. **Pet friendly, we were traveling with our two dogs. Delicious hot breakfast.

"Great place to stay."

5
10/08/2017

Clean, comfortable rooms. Nice pool with a large juccuzzi. Great breakfast with a large variety of items to choose from. Great staff that are helpful and caring. Close to shopping, Notre Dame, and lots of great places to eat.

"Nice Hotel, NO WAY it's a BW PLUS!"

3
08/08/2017

Nice, clean, friendly hotel. Nice clean rooms with full bathroom. TV was "Analog" with fuzzy and poor quality picture! Nice pool and hot tub. Great breakfast, but breakfast area was way too small. Small lobby. You couldn't just hang out in the lobby and visit, just one couch facing the front desk! ALWAYS had 2 or 3 employees sitting outside on bench by front door smoking! Had to walk through smoke EVERY time! Hotel was in dispute with Pepsi so not a single working vending machine! NOT my problem. Very inconvenient to hotel guests on hot summer days!

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Gmpartsman37, Thank you for your review. We are so glad to hear that you found our hotel to be clean and our staff to be friendly. We regret, however, that we did not fully meet your expectations during your time with us. It is understandable how frustrating this must have been as we feel the same way when we know we have fallen short in impressing our guests. I will address your comments with my staff to ensure that this was an isolated incident. If you should return to the area, we hope you will consider visiting us again. Sincerely, Connie H. General Manager

"Nice hotel, but watch for overcharges."

5
08/08/2017

Liked the room, nice and clean. Liked that the room was close to a back door for our dogs and they had a clean grassy area, free of dog bombs, to walk our dogs. The only problem was when we left we were in a hurry and were overcharged an extra $20 dog fee and the girl at the front desk was not sure what to do. We were in a hurry so we just left.

"Not sure why this is a BW PLUS"

4
06/08/2017

Although the room was perfectly clean and very comfortable and everyone who worked there was super helpful and nice, the breakfast was a little disappointing and certainly no different than a regular Best Western. Hotel location however was perfect for getting around to may malls, restaurants and the university.

"Very clean hotel!"

5
27/07/2017

Our family stayed here 1 night as a stop while driving to the Midwest to visit family. We were travelling with our dog and needed a pet friendly hotel. This hotel was perfect for what we needed. It was very clean and the staff was friendly and accommodating. The included breakfast was great with several choices including eggs and waffles. The hotel is a little difficult to find off the highway as the BW sign is blocked by another hotel sign sharing the same entrance. Located near a nice mall with several other retail stores in the area and great restaurants to choose from.

"Nice pet friendly hotel"

4
19/07/2017

Convenient location, clean hotel, friendly and helpful staff. We were pleased with the quality of our pet friendly room with the exception of the fit of the bedding which tended to bunch up. The breakfast staff went out of his way to make sure everyone had what they wanted

"Perfect Stay"

5
15/07/2017

This hotel is a great choice among many in the area: clean, friendly staff, ample sized & nicely decorated rooms, good beds, decent pool, spa & workout room, reasonable breakfast. It is also pet friendly, so it worked for our small dog. We were able to use the breakfast area for a quick family dinner upon arrival.

"Affordable hotel with a modern feel."

5
11/07/2017

My family and I just stayed at this hotel Sunday night while on vacation. The hotel looks recently updated......modern looking, clean all around. We had a double queen room on the 3rd floor.....rooms are a good size. The beds are comfortable, there was a desk and office chair, TV, microwave, nice sized fridge, an upholstered chair with ottoman, plenty of towels and a closet with ironing board. The pool and hot tub were a lot of fun for the kids. They provide towels in the pool area. The hot tub is pretty large. The hotel overall was very quiet and we slept well. They have a free breakfast in the morning with a decent selection of food. The staff was very friendly too! It's in a nice neighborhood and is close to shopping, which was convenient. And the price was very reasonable. We would definitely go back if we are in that area again.

"Comfortable"

5
11/07/2017

In town for a family wedding. Hotel was within 10 minutes of wedding venue. Three in our party and the rooms was comfortable and met our needs. Staff was friendly. Would stay there again when return to the area.

"Notre Dame Tournament"

4
07/07/2017

Overall a very pleasant stay, only issue with noise created by in room air conditioning unit. Breakfast was good in quality and the area was clean. Location to amenities is excellent, minutes to shopping or the Notre Dame campus.

"Won't Do Again"

3
01/07/2017

We had a check in at 3pm and didn't have a room until 5:30pm. Than when we got into the room there were dirty wet washcloths left behind. I know the front desk stated they were really behind on cleaning rooms but... Our 4 and 7 yr old slept on the pull out sofa - as we opened it chip crumbs fell out. The final issue was the toilet that over flowed ( which wasn't clogged ) all over my feet at 7am. It took all the towels to clean the mess. I went to the front desk and asked for a plunger- she had one brought up and the maintenance guy just handed it to me and walked away. I'm an avid follower of reviews and not happy how this stay turned out especially being our last day of vacation .

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Megan T, Thank you for your review. We are so sorry to hear of the disappointment that occurred during your stay with us. We certainly understand how frustrating this all must have been and we regret that we fell short. It is concerning as this is not typical for our hotel. Your comments will be shared with my staff to immediately correct any deficiencies and to ensure that yours was an isolated incident. If you should return to the Mishawaka area, we hope you will reconsider and allow us another chance to give you the stay that you deserve. Sincerely, Connie H. General Manager

"Nice quiet overnight"

4
27/06/2017

Odd location to get to, tucked in behind several other hotels and a huge home improvement store. Quiet and safe, as the parking lot has only the one entrance, no drive through. Clean lobby, very nice dinning area, above average breakfast, clean rooms. We didn't have time to reserve ahead, so we paid a lot more than average but it was still in line with what we got. The only down side is the driving needed to get back onto the tollway. The on ramps to the tollway are very limited, I'm sure this affects business's, of which they have no control.

"Touring the state"

5
26/06/2017

Visiting the northern part of the state before a reunion. Stopped to see Notre Dame before heading south. Staff welcomed us and very helpful in settling us and offering eating and sightseeing suggestions.

"Nice room for over night stay during travel."

5
23/06/2017

Nice comfortabe room with very comfortable bed. No chairs except the desk chair so to watch TV you had to use bed but very comfy with lots of pillows. Nice breakfast. Attendant very helpful. TV remote was defective but was replaced immediately. The room had plenty of outlets so we could recharge our phones, kindles and laptops. Clock, refrig and microwave in room. Room was small but adequate and very clean.

"Good Value"

4
01/06/2017

Good value for the price. Finding the place was a little tricky though. If I was in the area again, I would consider staying here again, especially since I know how to get there now. Breakfast could stand to be upgraded a bit though.

"Another good stay"

4
26/05/2017

Good hotel, stayed here before and would come back again. Everything is updated and well-maintained. Comfy beds, nice linens, plenty of pillows, big screen tv. We stayed here during Notre Dame graduation weekend, so everyone was down for breakfast in a big rush at the same time and the breakfast staff did a great job of keeping all the food stocked. I did find the breakfast area itself a little small and cramped compared to other properties of this type though. Also, the waffle batter was strangely bitter. I made waffles the first 2 days, but threw the 2nd one out and skipped it on day 3. Pool and hot tub looked nice and clean, though I didn't use them. Staff was pleasant and greeted you as you went in or out daily. Little things like that make for a nice experience. Location is excellent right in the midst of Mishawaka for anything you need and 3 turns only to get to Notre Dame.

"Great Stay"

5
19/05/2017

The staff at this location is amazing. It feels like home away from home. I highly recommend this location because it has great amenities overall. Everything was excellent and my stay was quiet. Thank you for the great customer services you provide to me during every stay there!

"Night #2,"

4
16/05/2017

The second night of a cross country trip at the Best Western Mishawaka Inn was perfection after a nine long hours of driving. The staff was welcoming, the room was quiet and clean for a great nights sleep.

"Great Motel"

5
11/05/2017

This motel was very clean and modern. Didn't use the pool or hot tub but it looked really nice. The hot breakfast was a nice addition. Wifi worked well. Beds comfortable. It was near many restaurants and in a decent neighborhood.

"Would Stay There Again in a Heartbeat"

5
10/05/2017

Best Western was near to multiple stores and restaurants. Wonderful staff, especially the front desk folks. Loved the gravy and biscuits. Good food presentation at breakfast time. Would stay there again in a heartbeat.

"Good stay with pool and nice staff,"

4
05/05/2017

It's a good place to stay while visiting college student.. and for graduation. The staff was happy to help to hold items at the desk, a gentleman accomodated my needs to carry a large gift to place in my car. They gave directions to 3 places when asked. Printing on their computer was free.

"Excellant Value Hotel"

5
24/04/2017

We booked a room the day of. The front desk was very helpful and friendly. Breakfast was your normal continental breakfast. Pool was clean, it was a smaller pool but perfect for the kids to have fun in.

"Polished, close and quiet"

5
31/03/2017

In for a quick college visit with my children, warm greeting, easy quick check-in and check out. Room was clean, stocked and satisfying. Nice pool area. Well stocked and ample selection of breakfast choices. I would definitely use again.

"Exceptional service and amenities"

5
15/03/2017

Front desk was very friendly. Mike and Mary put us in a great room on the first floor, right next to fitness room and pool. Fitness room is up to date, and pool is clean and heated. It's a bit small for lap swimming, but adequate for doing so. Hot tub is huge and a newer model, not the old tile style tub. Business center has free printing. Coffee is pretty good, and they do have pre-packaged style omelets and sausage, waffle maker, yogurt, breads, pastries, apples. Room was clean and warm, bathroom pretty good size, medium sized fridge, and microwave. I will definitely stay here again.

"Michael"

4
27/02/2017

Checking in late is a breeze with Michael the night shift attendant. He is super friendly and very helpful with suggestions of places to go. He listened to what we wanted and then suggested appropriate places. He even provided directions and a map.

"It was and all right experience the upgrade for my member status was all right the breakfast was fine"

3
26/02/2017

It was an average hotel I have stayed and worse and I have stayed in better they did upgrade me but seems like they didn't want to do breakfast at the hotel were similar to the other locations they do not put a lot of bedding on the beds it would be nice if they had a better blanket

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear ChrisbG5921El, Thank you for your review of the Best Western Plus Mishawaka. I'm sorry to hear that you didn't completely enjoy your stay with us. We appreciate your feedback regarding our breakfast and bedding. We will share it with our staff for improvements. I hope that we can have another chance to host you should your travels bring you back to the area. Sincerely, Connie H. General Manager

"Home away from home"

5
23/02/2017

I always stay at this hotel when I am in the Mishawaka area. The staff is friendly and helpful. The hotel is well taken care of and clean. The beds are comfortable and I also love the pillows. I come here so often it is my home away from home.

"Great Experience"

5
28/11/2016

Great staff, friendly and professional. Rooms are clean and beds are comfortable. Great location to everything. Pet friendly which is a must for us. Breakfast is always on time, and nice. We didn't take advantage of the pool this visit, but as usual it appeared clean and well maintained. I would strongly recommend this hotel, for the amenities but mostly for the staff, lead by the GM Connie. They get it.

"Horrible Customer Service By Aubry"

1
10/11/2016

We arrived at this location at 2 am off of the toll road. Check in went fine. In the morning we requested a one hour late check-out, it was denied because we used a third party booking site even though we specifically chose this hotel (not Priceline deal). The occupancy of the hotel was no greater than 20%. I've never had a hotel not extend a stay an hour no matter how busy it was let alone not even offer it automatically for late check in travelers. I am unsure if it is a poorly trained employee but I suspect the issue lies with very poor management. I travel most of the year and need stay in hotels 5-10 days a month. I will specifically not be booking any Best Western properties due to the unacceptable "hospitality" offered by this employee.

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear LaserRocketArm31, Thank you for reviewing the Best Western Plus Mishawaka Inn. I'm very sorry that we were not able to accommodate your late check out request and that you were made to think it was because of how you booked. We do our best to fulfill all late check out requests, but unfortunately, it's not always possible due to the next day's reservations. I will be addressing your comments with my staff to ensure this service isn't repeated. I hope that we will have a chance to make up for this during your next trip to the area. Sincerely, Connie H. General Manager

"Room odor"

3
08/11/2016

Room had been smoked in by previous guest, staff did nothing to rid room of smell, and no offer to make me happy. I have stayed at this hotel several other times and front desk never has anyone at desk on check in.

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Wayne A, Thank you for your review of the Best Western Plus Mishawaka Inn. I'm very sorry to hear that your room had an odor of cigarette smoke. We are a non smoking property, however, some choose to ignore this. We do our best to catch these rooms before they are rented and I'm very sorry this time we didn't. I also apologize that no assistance to resolve the issue was offered by my staff. Your comments will be discussed with my team to ensure that this was an isolated incident. I hope that we will have another chance to earn your business on your next trip to the area. Sincerely, Connie H. General Manager

"Nice hotel, tricky to find."

4
30/10/2016

Hotel is updated and clean. Beds are comfortable & the rooms are quiet. The price is great. We booked when we arrived and it was about 30$ cheaper than online. Big continental breakfast included, which was really good. Only problem was it was a bit tricky to find, we must have spent 40 mins looking for it. Every website has a different address. Seems like we were the only ones who encountered this problem though. Would recommend this hotel.

"Nice hotel"

4
23/10/2016

This turned out to be a very nice hotel. We checked in and there were a lot of small children running around. The pool was full most of the time we were there with very noisy wet bodies running up and down the hallway. Fortunately once we were in our room it was quiet. In fact this morning we thought we had beat the little bodies down for breakfast but once we steppped out of our room we realized that was not the case. Space was a premium at breakfast and they have a decent sized breakfast room. The room was large and clean. The staff were amazing. Even with all the goings on they were all pleasant. Even the person looking after breakfast who was cleaning up mess after mess still kept her cool. The front desk person was wiping up water from the hall, with a smile.

"i liked it there"

5
21/10/2016

I'm just saying this is the best hotel I have ever gone to they had a great pool great rooms and so on and there breakfast there was amazing I hope you have a good time there have fun I'm not shure if they have a hot tub

"Excellent accomodations; great for pet travel"

5
30/09/2016

This looked like a brand new hotel, very clean, rooms were great and had comfortable beds. I especially appreciated how dark the rooms were at night time, and the hotel was quiet. Very nice hot breakfast selection as well! There were lots of grassy areas to walk your dog. I highly recommend this hotel, especially while traveling with a dog.

"Great place for a night or two near South Bend"

4
29/09/2016

We stayed here with our pet while on a cross country trek. The property is very clean and ideally situated close to most restaurants and great shopping (Costco, Whole Foods, Marshall's etc). The property has a terrific area to exercise your pet and the rooms were fine and quiet. Our neighbours complained because their room was next to the stairwell and they had noise but our room was great. Breakfast is okay but we ended up supplementing it with breakfast sandwiches from Starbucks. All in all, a good value and we would definitely stay againl

"Clean and good location"

5
28/09/2016

The room was clean. The staff was great! They were very helpful with directions. The hotel is near to many restaurants and shopping. It is a quick ride to the Notre Dame campus. No complaints about staying there!! Will stay again in the future.

"Very clean and comfortable"

5
28/09/2016

I was weary about staying at a Best western since their moslty run down, bit this was a Plus so we thought to give it a try. We were all very happy with this hotel. Pleasant staff, very clean, beds were comfortable, an all in all great stay.

"It's All Good!!"

5
26/09/2016

This is our second stay at Best Western Mishawaka. We stayed previously to drop our students at Notre Dame. This time we came out for the game. We were arriving well before the check time. My husband called to see if we could get into our room anyway. They were really nice about it, and we got an early check in!! When you need that, it is really a great start to a trip. The room was spotless, and really large, with a huge comfortable King bed, and a large sofa area with a coffee table. The room was quiet, despite it being football weekend. My husband enjoyed the breakfast (I'm boring and had only Raisin Bran, but they have that, so we were both happy) because a lot of good choices. We also appreciated the shuttle to the game. Really, I think the location is great because a lot of good restaurants are in Mishawaka. We will definitely be back!!

"Updated rooms and friendly staff"

4
22/09/2016

Stayed here one night on a business trip. Had a late flight into South Bend Airport and decided I would rather drive to Elkhart in the morning for my meetings. This hotel is about halfway between those two places Either this is a relatively new hotel or has been recently renovated. The carpet, furniture, and linens in my room all were very modern and nice looking. The bathroom had stone countertop, the tile in the shower/tub was sparkling white, and the entire room was very clean. Bed was fine, not great and four pillows of different firmness/shape. Staff here was incredibly friendly and efficient. My check-in at 10:30pm took less than 5 minutes, and the morning breakfast was nicely presented and tables all clean. Also appreciated that the ice machine was in a room at the end of the hallway, so it wasn't noisy in the hallway or my room. My room was rather quiet - didn't hear other guests, the sound of toilets flushing, and the hotel is in a quiet location (no traffic noise) would stay here again if I need to come back to the area

"Fine hotel at a decent price"

5
11/09/2016

When my husband and I need a hotel in Mishawaka, we always stay at this Best Western Plus. We love the comfort of the mattress, the pool and hot tub, the friendly staff, the hot breakfast, etc. It is also very close to our daughter's apartment. This last stay was no exception. I highly recommend this hotel.

"Just a perfect stay!"

5
04/09/2016

There was simply nothing wrong at all with this hotel. Check in was easy (asked for a specific room and was given it), front desk staff was very nice and accommodating. The pool area was clean (kids out by 10 - open to adults till midnight), hallways and rooms are spotless. Bed was comfortable (was in King Rm 200 - which is in the corner of the building). Shower head was tall enough for my 6'2" frame - with good water pressure. A/C was quiet all night - as were the hallways!! There could be a few more outlets for our plugged in lifestyle, but plenty for basic needs. Breakfast the day I visited was make your own waffles, fruit, bagels/breads, juice, coffee, cereal/milk and biscuits with sausage gravy (usual fare). This is well worth the stay!

"Very good place to stay"

4
03/09/2016

The only reasons I would give this place anything less than a 10 are that it is not a particularly attractive place but it was very clean and the staff is excellent. The breakfast could be much better. Scrambled eggs would be better than what we had and the fruit was a mushy frozen variety. I don't fault the staff for that, just a suggestion that they could greatly improve the offerings. We've had much better at other Best Westerns. The location is excellent; easy access to all attractions and shopping in the area. I would recommend to others.

"Solid choice"

3
02/09/2016

Clean room with fresh linens, good climate control. Pool and hot tub were nice. It was fairly quiet. The less good - the bathroom was a little tired and there was a large, dead bug on the floor. Room smelled slightly. And breakfast was on the low end for a Best Western - little fresh fruit, sad pre made eggs and greasy sausage, and only instant oatmeal. Slim pickings!

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Travelswithcece, Thank you for taking the time to review the Best Western Plus Mishawaka Inn. I'm pleased you enjoyed our clean rooms, as well as our pool and hot tub. I do apologize that our complimentary breakfast did not meet your expectations. We appreciate your feedback and I will pass it along to my breakfast team. I hope that if you find yourself back in the area, we will have another chance to host you. Sincerely, Connie H. General Manager

"Bug in the room!"

3
29/08/2016

I found an unfamiliar bug on the carpet right next to the bed! I quickly stepped on it. Since my husband was already asleep I didn't'didn't'wake him. I tried to sleep. After a couple restless hours I got up and googled bed bugs. I think that's what I saw....and killed I took a shower and read in the bathroom because I was so freaked out about going on the carpet or near the bed. We ended up having breakfast at 6 am. And leaving because of the bug situation. We were on the 1st floor and didn't like the parking lot right outside our window. Staff was friendly though.

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Pamras, Thank you for taking the time to review our hotel. I apologize that your stay with us was unsatisfactory. I only wish that you had notified us immediately of your concerns, as we take such allegations very seriously. To be safe we did do a thorough exam of all of our first floor rooms and did not find any other bugs. However, we'd be appreciative if you could contact us and provide us with exact details of your experience. We hope that if you are ever back in the area, we will have another chance to host you. Sincerely, Connie H. General Manager 574-273-2309

"Stay here!"

5
25/08/2016

My wife, dog, and I stayed here on August 10, 2016. Excellent. The front desk clerk, Jessie, was nice. If you have a dog, the cemetery across the street is a pleasant place to go for a walk. The nearby Martin's supermarket is a great place to buy food and drinks.

"A relaxing stay"

5
20/08/2016

I stayed here last night with my husband. One of the better Best Westerns I've been to! The room I stayed in was clean with good-looking furniture and all of the staff I've interacted with were all awesome. The hot tub is THE BEST. Jessie/Jesse was an absolute doll, her and Connie helped me with almost everything I needed. Lots of restaurants nearby, and a shopping mall. The breakfast leaves a bit to be desired, however, the breakfast staff was nice enough, but the food is rather mediocre, so I suggest just going out to a breakfast place. I would stay here again, though!

"Loud A/C roared all night "

3
14/08/2016

Room was clean and hotel was fine except for the A/C, which was truly obnoxious! Don't let them put you in room 105 unless it's been fixed. Breakfast offerings were above average. Pool small but nice. Convenient location. We are at Wings Etc and watched the Olympics.

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Andi A, Thank you for reviewing the Best Western Plus Mishawaka Inn. It's great to hear you liked our continental breakfast, location, and clean surroundings. However, I am very sorry for your noisy A/C. I understand how frustrating it can be to not get a peaceful night's sleep. I will be sure that my maintenance team is aware and looks into it. We hope that you will allow us a chance to host you in the future, when your travels bring you to the area. Sincerely, Connie H. General Manager

"Great price + clean + quiet"

5
13/08/2016

Stayed at the Best Western Plus for one night while traveling east for a cross country move. With dogs it can always be a challenge to find a decent, much less good room. Pleasantly surprised by the quality and price of this hotel. For $111 (including all taxes, etc) we had a king suite. And instead of many hotels that relegate you to awful "pet friendly" rooms there was no noticeable difference. While the on/off from I-80 E was not as convenient as the map made it seem the price, quality and quietness made it very worthwhile. Recommend for dog and non-dog owners.

"Highly recommend!"

4
08/08/2016

Some friends and I stayed at this hotel for a wedding and had nothing but great experiences. We had booked a king suite since there were four of us staying in one room. Once we got up to our room we realized we were placed in just an ordinary king room, definitely not big enough for all of us. The front desk was very helpful and friendly regarding the issue and gave us an extra room for no extra charge. The hotel was very clean and the continental breakfast had a really nice selection. There is also a lot of stuff to do as far as shopping and places to eat near the hotel. I had to deduct one star because although the staff was very friendly, they were pretty slow in terms of service but overall we had a great stay. I would definitely stay here again if I was ever in the area!

"ehhh.....ive had better"

2
08/08/2016

we came from out of town to this hotel, to go to a family members wedding that was in town. upon our arrival at 2:45pm, we were told the rooms werent clean or ready yet...mind you we had to be at the wedding by 4p, wewe finally were able to check in at 3:30p) we rushed to our rooms, changed and left so we could make the ceremony on time. i'm happy it was only 10 mins away..... the staff wasnt in the best mood, apparently some bad storms had come through the night before and left most of the town out of power, so alot of people checked in the hotel, which is why they were so behind. I honestly was so aggravated with this hotel, that i probably wont stay at a Best Western ever again. I will stick with Holiday Inns....

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Loramarie1025. Thank you for reviewing the Best Western Plus Mishawaka Inn. Please accept my apologies that your room was not ready when you arrived. We always try hard to accommodate early check in requests, but as you mentioned the strong storms we received caused our hotel to fill up, making it impossible to have any rooms ready ahead of time. I'm very sorry that this led to a less than satisfactory experience for you. I have shared your feedback with my team in hopes of keeping a similar experience from happening in the future. I hope that you will reconsider and allow us another chance to host you on your next trip to the area. Sincerely, Connie H. General Manager

"Clean and conviniant hotel"

4
31/07/2016

It has everything you need: room with space, big bed, free internet access, pool, restaurrant... a good hotel to come by for a short business trip! Of cclourse, service is good and people are nice. and you can make your own waffles for breakfast!

"Overnight stay"

3
25/07/2016

Location of the hotel is good and the room is spacious. The breakfast was just standard, only really good things were the strawberry waffles with different toppings and the friendly staff. Husband said the pool was warmer and nicer than most hotel pools. Overall, I just felt that the cleanliness standards weren't high enough. Everything was very dark, the room had an odor when we walked in and there was chapstick under the bedskirt from previous visitor. I did not notice a lot of traffic or people noise in the hotel though it was full, which is always a plus. Did not receive an upper floor room as requested. For what we paid, I wish we would have chosen a different hotel.

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Jeffery M, Thank you for reviewing the Best Western Plus Mishawaka Inn. I am glad to hear you like our location, spacious rooms, and friendly staff. However, I'm very sorry for the cleanliness issues you experienced. I assure you what you described is not typical for our hotel. Your comments will be shared with my housekeeping staff to ensure this was an isolated issue. I hope that if you are ever back in the area, we will have a chance to make up for this. Sincerely, Connie H. General Manager

"clean and good staff eat breakfast elsewhere"

4
21/07/2016

rooms were very clean and staff was very helpful, great locations close to everything in the town. breakfast was weak at best with very limited selection was hard to find something to eat dont plan on filling up for the day.

"Excellent Stay!"

5
19/07/2016

The staff were very friendly; from the desk workers, the cleaning staff and those that provided the daily breakfast. My room was very clean and well maintained. I also found my bed to be very comfortable and allowed me to sleep well. The location of the hotel was in very close proximity to many stores and eating establishments, so I wasn't far from any want or need. Should I return to the area again, I would more than likely consider this hotel again.

"Quiet, Great Lodging"

5
11/07/2016

Enjoyed this location - would stay here again. Clean, quiet, pet-friendly, great breakfast, safe location. Was traveling on IN Tnpke. Easy online reservation system. Friendly interactions with staff. Reasonable Pet Fee - not all hotels have reasonable fees.

"Very Nice Stay!"

5
10/07/2016

Just an overnight but we were very pleased. Check in and out was easy with friendly staff. Our room was a good size, king bed, fridge and microwave. The bed was very comfortable with particularly nice linens and pillows. We slept great! Everything seemed clean the bathroom floor the exception. The room was quiet. We heard no hall or door noise. We appreciated the pet friendly policy. Thank you. Breakfast was ok though no protein offerings. Plenty of cereals, breads, fruit, yogurt. The dining area was clean and bright. We enjoyed our stay!

"Great hotel"

5
07/07/2016

Our 1st stay here and it was most enjoyable. We had our Chihuahua with us and there was plenty of grass, bushes and trees for his enjoyment. Well kept property, nice, clean modern rooms with free Wi-Fi. It's also situated right in the middle of a shoppers paradise with plenty of restaurant choices around. The complimentary breakfast was very good. I'm sorry I didn't get the name of the young lady who was managing the breakfast but she was very pleasant and hard-working. We would definitely stay here again.

"Great!"

5
03/07/2016

Stayed three nights while in town visiting family. Very friendly and helpful staff. Clean lobby and common areas. Room was spacious and beds were great! Hot breakfast was good...wide variety from waffle maker and cereal to bagels and eggs with sausage. Would stay again!

"Clean and good for a few nights"

4
28/06/2016

We had a suite, which just meant we had a larger room with a king bed and sofa bed. It worked for our family of 4 and all of us were comfortable. The sofa bed had old linens on it, but once we notified the front desk they sent someone right up. The breakfast was okay, but the lady who ran it and welcome everyone was awesome. Super helpful and friendly. The pool was nice and warm and our girls loved swimming in it. Great location. Close to Target, Costco, lots of food options, downtown Mishawaka, Norte Dame, and downtown South Bend.

"This is a nice hotel"

4
27/06/2016

This is my 2nd stay at this hotel and it was just as good as the first. The rooms are clean and pleasant smelling. The cleaning people left me a note to say that I hope I enjoy my stay. The bathrooms were clean although the bath tub drain was a little clogged and didn't drain fast. But the hotel was quiet and beds were comfortable. Breakfast was adequate. Will stay here again if I'm in this area.

"OK for location"

3
20/06/2016

The breakfast area was small, but the food offered was good. Typical noise from adjacent guests, and noisy A/C unit (better to turn off for the night). Standard room with typical hotel furnishings. Good water pressure.

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Darrin O , Thank you for your feedback. I am glad to hear you liked our continental breakfast and water pressure. However, I apologize for the noise you encountered. I understand how frustrating it can be to not get a peaceful night's sleep. I hope that the next time you are in the area, we can have a chance to make up for this. Sincerely, Connie H. General Manager

"Outstanding!"

5
14/06/2016

This hotel is the best I have stayed in in a very long time. Extremely clean and all of the staff from housekeeping to the Manager are very friendly,helpful and knowledgeable. Every thing you need is either at the hotel or very close. Very quiet stay.

"Pleasant clean hotel, friendly staff, convenient location"

4
11/06/2016

I recently stayed here for three nights during a relocation. The rooms are clean and updated, and the property is well-maintained. The front desk staff were all very helpful and friendly. I was able to stay in a room away from the highway, and although there was some night noise from the big box store across the way, it was easily managed by either turning on the fan or wearing earplugs. The location is convenient to a variety of stores and places to eat, to the highway, and to greater South Bend. And the room rate was reasonable. I would have given this 5-stars, but the pet fee is extremely high relative to competitor chains and is the one factor that would probably keep me from staying here (or other Best Westerns with similarly high pet fees). Overall, though, a lovely property.

"AWESOME PEOPLE AT THIS HOTEL"

5
11/06/2016

Wonderful people, super hotel, great place to stay. This is a wonderful hotel to stay at for business or pleasure. Close to restaurants, and easy access to the highways. Front Desk people are awesome!

"Good bBed & Quiet Room"

5
04/06/2016

My room was away from the highway and was very quiet. The mattress was perfect. The staff members were pleasant and helpful. The breakfast offerings were more than adequate--cheese omelet, sausage patties, fruit, cereal, waffles, coffee and juice, etc. A local newspaper was also offered. A good value.

"Decent hotel for the price"

3
02/06/2016

Lobby and rooms are always clean. Jets were broken on the hot tub. Beds were noisy. Daughter loves their pool! This was our 2nd stay at this hotel. Would still consider it again for our future trips to Indiana.

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Kristina S, Thank you for reviewing the Best Western Plus Mishawaka Inn. It's great to hear you found our cleanliness up to your standards. I am also glad your daughter enjoys our pool. However, I apologize the jets were not working in the hot tub, and I am sorry for the noise you encountered. I will have my maintenance team look into the jets issue. We appreciate your feedback and hope to see you again in the future. Sincerely, Connie H. General Manager

"Very clean and comfortable"

5
30/05/2016

This place was like a home away from home. Super clean and cozy. We will definitely be back here. The front desk staff was amazing and courteous. The breakfast was good and stocked well. The desk in the room was an added bonus since I had to catch up on work.

"Best Western special offers and credits"

3
27/05/2016

There was a bit of confusion as to how to apply a travel credit that had been earned by staying at Best Western for two nights. On check in the staff did not know how to apply. at check out the credit had not been applied. But in persuing the issue it was taken care of

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear SharonwV708KV, Thank you for reviewing the Best Western Plus Mishawaka Inn. I apologize for the issue you had at check-in. We do our best to make certain everyone is trained to serve our guests, so we will continue to work on training. We hope with our continued efforts to improve every stay for our guests, you will give us another try next time you are in the area. Sincerely, Connie H. General Manager

"Stay here!"

5
20/05/2016

My wife and I stayed here on May 7, 2016. Excellent. I like the amenities, location, and especially, the staff. Nathaniel at the front desk was terrific. Previously there were problems with the housekeeping, but they've cleaned up their act. Pun intended.

"Best Western, Mishawaka"

4
17/05/2016

Great hotel. Friendly people. Nice, hot breakfast; cozy breakfast nook. Clean; most everything worked. Hot tub jets didn't work. Good exercise room. Quiet for the most part. Occasional noises crept in,but not a serious problem. Elevator was a bit slow; but easy to use the stairs. Ample parking w/o charging us.

"Very nice hotel"

4
15/05/2016

I do have to say this is one of the nicest hotels that we have stayed at. The only complaint that we had was that the bed was so high off of the floor that we needed to bring in the step stool from my husband's truck so that I could get into bed. There was no way I was doing it without it. Other than that, it was a very nice room.

"decent hotel for price if on sale"

3
27/04/2016

Our room wasn't cleaned very well. Had dust on everything. When you sat or slept on the bed, it sounded like you were going to fall through. It was so LOUD! The pool didn't have any towels, so we enjoyed walking into the cold hallway to go ask for some. The jets on the hot tub didn't work. The front desk told us we used the switch wrong but we didn't. They just didn't want to fix it. Breakfast was decent.

TMIHospitality1, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Kristina S, Thank you for your review. We take pride in providing exceptional service to our guests, so I apologize for the issues encountered during your stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope you will allow us another chance to host you to provide the quality stay you deserve. Sincerely, Connie H. General Manager

"Nice clean hotel, friendly staff"

4
25/04/2016

The hotel is clean with a friendly helpful staff. The king bed was firm with 4 pillows. The bathroom was a nice size with a large counter top with one sink and a decent shower (curved shower rod) and decent water pressure. Plenty of room lights and the temperature controlled window unit did a good job keeping it the temperature I wanted. A small refrigerator and microwave were in the room too. The hallways were clean and had vending/ice at the one end. I didn't use the indoor pool but it wasn't too big. But if you have young children they would enjoy it. The breakfast buffet was standard fare and what you would expect with a nice seating area directly across from the front desk. My only mishap was after arriving I flopped down into the chair in the corner with ottoman after my 4 hour car ride. The night stand corner overlapped the chair arm and gave my elbow a good whack! About 10 min later I realized I was bleeding and had done so on the arm of the chair (cloth). I called the front desk (this was about 10:30pm) and asked if they had any peroxide to get it out. The girl that checked me in came up a few min later with a spray bottle with peroxide and took it right out. Problem solved. They only problem was she left the cordless front desk phone in the room which began ringing at 2:30am. In my confusion of half asleep and dark I thought it was the room phone, but by the time I'd answer, there was only a dial tone. Finally I took the room phone off the hook, but awoke to ringing again at 3:30am. Now with lights on, I find the front desk phone. I ended up returning it the morning after leaving it off the hook to get some sleep. But other than that, nice clean hotel close to several chain restaurants and a shopping center with many stores, including a Target with full grocery store. I'd recommend this place.

"Lovely Location!"

4
24/04/2016

I really enjoyed my stay at your location! Good breakfast, speedy internet, and excellent room quality. My only suggestions would be to discuss the appearance of the employees (not all) because some did not come off as professional.

"Booked the same rooms for return trip."

4
17/04/2016

Our group was on a 2 week trip to Boston and back. This hotel met our needs so nicely that we rebooked the same rooms for our return trip home. Nice, clean, friendly and convenient to shopping, It was a fairly easy find right off the interstate and the price made it a good value.

"Good Place to stay"

4
11/04/2016

Very nice hotel and is very close to most shopping and eating areas. Beds are very firm and sometimes hurt you back. Pool area is nice and they have a very good breakfast. Staff is very friendly and the hotel is quiet and very restful

"Great Place!"

5
10/04/2016

Our family enjoyed a Spring Break getaway the week after Easter. We throughly enjoyed the clean, comfortable rooms, the beautiful pool area, and fantastic customer service. It was also a huge bonus that we could bring our small French Poodle along for the trip for an extra $20 per night. This was really a nice bonus. All staff were very nice and accommodating. We will be back!

"Best Customer Service Ever!"

5
06/04/2016

I'll start by saying we never actually stayed in this hotel. We made a reservation for 3 rooms through a third party booking site for a little get-a-way weekend so that the kids could swim and the adults could play games and socialize together. We went to check into the hotel and the lady at the front desk informed us that the pool was closed all weekend because of an accident that had happened in it. We explained to her that is the reason we chose this hotel and she could see our disappointment. She instantly offered us a full refund. Since we had booked through a third party source, it wasn't as easy as "here is your money back". She got on the phone and spoke to Hotwire directly to explain the situation and made sure we were refunded. She then directed us to another local hotel. Like I said before, we never actually stayed in our room, but I was blown away by how friendly and understanding they were. They didn't have to help us get or give our money back, but they did and they were very helpful and friendly. Great staff, will defiantly stay here in the future if needed!

"EVERYTHING WAS NICE!"

5
04/04/2016

They couldn't be more gracious and the room was excellent! They were so friendly and courteous and the room was perfect. The bed was extremely comfortable and the best thing was the room was so convenient at the end of the hallway for my dogs. They were comfortable too!

"Great Location-Pet and Family Friendly"

4
25/03/2016

Great location near mall, restaurants, freeway, etc. Stayed at the hotel while on a college visit to Notre Dame--hotel is less than 15 minutes from the University. The hotel is "tucked away" in a quiet area--very clean and friendly staff. We were given a room near the door to the dog walk area.

"applause for Jessica.....third shift manager"

4
25/03/2016

I needed a hotel to lay my head down for the night feeling like I would fall asleep on the road if I tried to push it. I "randomly" found the Best Western in the internet and felt compelled to go there....something I ordinarily would not do because Best Western typically gives me a weird vibe. This Best Westen was blessedly different not only because of the clean, classic decor but mainly because the quirky lovely warm attentive helpful informed intelligent presence of a young woman named Jessica who for some odd reason (I luv her becuz she is odd) just prefers to work 3rd shift. I have never met anyone like her on a night shift. Refreshingly friendly and smart we talked talked talked....she made my visit memorable and believe you me I will frequent that exact Best Westen becuz of her...I do believe she deserves a generous raise and appreciation...She has a lot more substance than meets the eye per se...get to know her and invest in her future TMI Hospitality....executives at TMI hospitality.....thx a million trillion for treating your employees well.....

"Back home in Indiana . . ."

5
20/03/2016

I lived in the South Bend-Mishawaka area for over 50 years and have since moved to Arizona. We needed to return for a family funeral and found this "gem" in Mishawaka. It is strange to return to your old stomping grounds and have to locate a motel, but we chose this one because of their location as well as being dog-friendly. We found it clean and the staff very friendly. The grounds were clean for walking our dog and that is a plus for us! We would and have recommended this motel already to others. I feel we should have received a lower rate since we were staying for 4 nights, but they didn't agree . . .

"Pet friendly, comfortable bed but could use freshening up"

3
01/03/2016

Good location and pet friendly which was our main reason for staying here. Bathroom was clean and bed was comfortable. In general, the hotel could use a good cleaning. In the breakfast room there was expired milk in the frig and there was only paper plates and flimsy plastic utensils that had trouble cutting thru a waffle. At least plastic plates and sturdier utensils would be appreciated.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Jmmtk, Thank you for reviewing your recent stay at the Best Western Plus Mishawaka Inn. I'm pleased you liked our location, pet policy and comfortable beds. However, I do apologize that our breakfast wasn't completely satisfactory. Your comments have been shared with my staff in an effort to improve our services. I hope that we will have the opportunity to host you again the next time you are in the area. Sincerely, Connie H. General Manager

"Clean, newly refurbished, friendly helpful staff"

4
26/02/2016

Pet-friendly. Good location. Very clean. Newly refurbished contemporary rooms. The staff was on-the-ball and very helpful. On the road to Chicago. Near to restaurants. Quiet. Usual Best Western breakfast.

"Wonderful Staff, Excellent Management, Clean Property"

5
26/02/2016

I've stayed in just about every hotel in the South Bend / Mishawaka area over the past couple of years and you will be hard pressed to find a property that offers a better combination first class service and absolute value than Best Western Plus Mishawaka Inn. GM Connie and her staff is always friendly and ready to help. On top of this, the hotel is always impeccably clean. Guests are always shown respect, and a welcoming and relaxing environment is maintained. They really do go above and beyond. One time, I checked out and forgot several premium micro brews in my mini fridge. Knowing that I would be returning in a couple of weeks, the staff set them aside and kept them for when I returned. You honestly will not find that sort of mindfulness and dedication to serving the comfort of the guest in many places and certainly not in most large hotel chains. On top of the great staff and clean, welcoming environment, the rooms are equipped with all you need, including a super comfortable bed! I wouldn't hesitate to recommend to anyone!

"warm and friendly"

5
24/02/2016

We were truly amazed at how nice the people were at this hotel, the staff was on point and very helpful. The rooms were clean and comfortable. We had 2 rooms, one was accessible and ours was dog friendly. I still find myself thinking about how nice and accommodating everyone was.

"Best Western"

5
22/02/2016

I always stay at this hotel when I go to Indiana on business. I like the location, it's close to many restaurants and the service is friendly. In my past stays I had really sweet and thoughtful people that have turned down my bed and left nice notes.

"Nice"

4
19/02/2016

I've stayed here twice now. The rooms are very updated and contemporary. Bed is comfortable with nice linens. They are lacking the lamps with plugs-ins by the bed etc. for the business travelers or anyone that needs to charge their electronic devices while they sleep. Staff is very nice and accommodating. What's disappointing is the breakfast. I stay at all types of hotels in this category and never do I eat off of cheap paper plates but that's what they have here. Frozen fruit, waffles, sausage and warmed up omelets and the usual fanfare but not a great experience this time. Tables were dirty too and it was only 7:00 a.m. My coffee maker in my room had the previous guests coffee in it yet too. Yuck!

"Off the beaten path"

4
17/02/2016

Booked hotel because the price of $72, good reviews and I am Best Western reward member. It is a bit of a hike off I 80 but the room is clean and spacious. There is a mall and all amenities on the Main Street outside the hotel. Bathroom looks a bit dated but overall the hotel had a nice decor and is very clean.

"Pets can stay but $25 per pet"

4
19/01/2016

Stayed here several times with my 2 under 10 lb.dogs who are house broken.Glad they can stay with me just wish they would charge for pets only if warranted due to irresponsible pet owners.Beds comfortable hotel clean staff is awesome.

"great place to stay"

5
15/01/2016

The hotel was very nice and the employees were very helpful and friendly. The hotel is a little hard to see at night but my GPS found it. I really enjoyed being able able check into a very nice clean room, and a big plus, the bed slept great. I had been driving in the snow for 6 hours and it felt good to have a great place to stay. I'm glad that chose the Mishawaka Inn to get some rest.

"Pleasant surprise "

5
14/01/2016

I have stayed at several hotels in the South Bend area. This was by far the best for the value. The staff was nice and friendly. Breakfast was good, had several choices both hot and cold. Room was spacious. Shower head and water pressure was perfect. Bed was comfortable. It is close to several restaurants, shopping and hospital. I would definitely stay here again.

"Great Stay"

5
28/11/2015

I enjoyed my stay very much. Stayed for two nights during Thanksgiving. The room was very clean, the decor is stylish and modern. The bed was so comfy, I looked forward to returning to the hotel on the second night, so I could sleep in that huge comfortable bed. Check in and out was very swift and professional. I would recommend this hotel for a clean, quiet stay, however this was not a Notre Dame sports weekend.

"Just So-so!"

3
08/11/2015

Lukewarm breakfast items that were supposed to be hot. No problem with the staff. HVAC system was not working correctly. Had to open window for cool air. To be fair we didn't report any of the problems.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Diane G, Thank you for taking time to review the Best Western Plus Mishawaka Inn. I am glad to hear you enjoyed our staff. However, I apologize you had a less than satisfactory breakfast experience and that the HVAC was not working properly. I have addressed your comments with my staff to ensure these deficiencies are corrected. I hope that you will give us another chance in the future to provide the quality stay you deserve. Sincerely, Connie H. General Manager

"Great Service"

5
04/11/2015

The Staff were very friendly. The rooms were beautiful and the bed was super comfy!!! The pool was great just the right size. Breakfast options were on point. It was great having a mini fridge and microwave in the room

"Fun Weekend"

5
02/11/2015

Great weekend. Enjoyed the Best Western, location was great, staff very pleasant. Breakfast ok, need to add bacon/sausage if at all possible. Love the idea of the pool/hot tub being open past 10:00p.m. Would recommend this hotel/location for another Fun Weekend.

"OK for an overnight on the road."

3
25/10/2015

Location was convenient for our trip back home from PA. Bed was comfortable and room was clean. Found a great restaurant for dinner at the Granite Brewery. Only disappointment was the breakfast... Hotel was only half full, but there was no room in the breakfast area for seating. What do they do when the hotel is booked solid? Hot food wasn't and coffee was the worst of our vacation.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Stu P, Thank you for taking time to fill out a review. It's wonderful to hear that our guests enjoy the clean surroundings, comfortable beds, and location. However, I apologize that your breakfast experience was less than satisfactory. I have addressed your concerns about the food and coffee with my breakfast attendant to ensure these deficiencies are corrected. We hope you will allow us another chance to host you if you are in the area. Sincerely, Connie H. General Manager

"Better Than Other Chains But Worse Than Other Best Westerns"

4
20/10/2015

I have many good memories from other Best Westerns, so this one came as a bit of a surprise. They did have free Wi-Fi and even computers in the lobby, but the machine I thought was a scanner-printer-fax turned out not to have scanning capabilities. (I did not ask what it actually was.) The staff was friendly and helpful, but not necessarily detail oriented. The continental breakfast was what I would expect at a lesser ranked hotel. Like all the hotels in the area, you will be extremely overcharged during Notre Dame football home games. (We stayed Thursday and left Friday because the cost would have more than doubled for the game.) The hotel is close to a major shopping area, a budget cinema, and many restaurants. Notre Dame is about a five minute drive away as long as there isn't any traffic. We stayed in a pet friendly room with our cat. There is a pet walk in back and a back door that makes it easier to not only walk animals, but also bring in the additional supplies they need without tracking them through the lobby. However, the room smelled like previous pets. I do not usually travel with animals so I am uncertain if this is common in pet-friendly rooms. The swimming pool and hot tubs were nice. We asked for a rollaway, which we got, but it seemed like it might have been the only one available in the entire hotel. Also, we had a problem with the toilet clogging and based on the staff response, it seemed like this is a common feature of this hotel. As I stated earlier, the hotel was nice, but not as nice as other Best Westerns where I have stayed. I paid for a luxury visit and got a mediocre one. If I could redo the night, I would have stayed at one of the other local luxury hotels instead.

"NIce Place to stay"

3
16/10/2015

This is a nice clean place to stay...nothing fancy. the breakfast is good but the breakfast area is too small. the rooms were nice but dated. The price for the first night was reasonable but the next two nights they doubled in price because of the ND football game.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Paradise079, Thank you for reviewing the Best Western Plus Mishawaka Inn. I am glad to hear you enjoyed the cleanliness of our hotel and your complimentary breakfast. However, I apologize you were not satisfied with our rates and that we did not exceed your expectations. I hope that if you are ever back in the area, we will have a chance to make up for this. Sincerely, Connie H. General Manager

"Not very clean"

2
14/10/2015

Nice hotel, too bad the room was not clean; dirty toilet and bath tab, plastic bag on the floor. The toilet overflowed so we had to change rooms. The bread at breakfast was not fresh, whatever is left was bagged and saved for the day after. Service was friendly but I do not recommend.

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear AyeletBS, Thank you for reviewing the Best Western Plus Mishawaka Inn. I am glad to hear that you enjoyed our friendly staff. However, I apologize for the cleanliness problems and that your breakfast experience was less than satisfactory. I assure you what you described is not typical for our hotel. Your comments will be shared with my housekeeping staff and breakfast attendant to ensure this was an isolated issue. I hope to have the chance to show you the level of service of which we are capable on your next trip to the area. Sincerely, Connie H. General Manager

"Rooms were not clean"

2
05/10/2015

Dirty wash room, towel had brown stain, toilet bowl was dirty with ring around it and yellow stain, open sop bar in shower, Carpet was old, Beds were comfortable. Internet was great breakfast good parking, great staff,

TMIHospitality, Manager at Best Western Plus Mishawaka Inn, responded to this review
Dear Mohamed C, Thank you for reviewing the Best Western Plus Mishawaka Inn. I'm glad that you enjoyed our amenities, especially our complimentary breakfast and free Wi-Fi. However, I apologize that the cleanliness of your room wasn't perfect. I have shared your feedback with my housekeeping staff to ensure this was an isolated incident. I hope we will have a chance to make up for this on your next trip to the area. Sincerely, Connie H. General Manager

"Great staff and perfect location when in town for Fightin' Irish games"

5
30/09/2015

This is by no means a five-star hotel and the accommodations are not the finest. Although you pay five-star prices during football weekends, everyone in the area charges exorbitant fees during Notre Dame home games so you can't fault them for that. What they did do was provide a clean, comfortable location with friendly staff that met every possible need we had during our three day stay. Personal touch: We had a dog with us and didn't want to burden the cleaning staff with dealing with him so we kept the "Do not disturb" sign up all weekend. The staff, noticing we hadn't had our room serviced, was kind enough to leave a pail of fresh towels, toiletries and everything else we had planned to do without. It was a great touch. This will be my location of choice for Irish weekends going forward.

"Best Western Plus-Mishawaka, Indiana"

5
29/09/2015

Great place to stay! Clean, friendly staff with excellent service. Room rates reasonable. This hotel is close to all the restaurants, shopping and just about anything and everything a guest would need. Love this hotel as it's just minutes away from the University of Notre Dame. UND one of America's most beautiful campus's in the US. GO IRISH!!

"3:51pm"

4
26/09/2015

I love this Best Western. The location is close to many restaurants orr things to do, they have great staff, clean rooms, nice hot tub and pool and serve a great breakfast. We have stayed at this location a number of times and only one time we had a problem with the hot tub..something that was not fixable at that moment..all things break down..so not their fault. Otherwise it is good quality for your money.

"Very, very clean and quiet."

5
25/09/2015

Super clean room, pool, and grounds. Front desk manager asked on a number of occasions if everything was going well with our stay. Swimming pool had adult only hours in the evening. Hot tub was the right temperature and a very large quality model. Even with pets allowed the grounds were immaculate with no surprises in the grass while strolling after a swim.