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Codes Avantages

Cypress Bend Resort, BW Premier Collection Hotel, Many

2000 Cypress Bend Pkwy, 71449-7932, Many, United States - Voir sur une carte
Cypress Bend Resort, BW Premier Collection - Vue aérienne Cypress Bend Resort, BW Premier Collection est idéalement situé dans le centre de Many. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Cypress Bend Resort, BW Premier Collection® est un beau complexe hôtelier de 95 chambres situé à la frontière de la Louisiane et du Texas, à l'extrême-ouest de la Louisiane, sur la rive du lac de Toledo Bend. Il a été élu meilleur lac des États-Unis pour la pêche à l’achigan. Doté d’un parcours de golf de championnat de 18 trous, d’un spa et de 1 022 mètres carrés d'espace de réunion agréablement aménagé, le tout avec accès à Internet haut débit, le Cypress Bend Resort est le lieu de séjour idéal pour les participants à des séminaires d'entreprise ou à des réunions de famille, les touristes et les pêcheurs, toute l'année durant. Vous apprécierez également la vue magnifique qu’offre notre terrasse surplombant le lac et la fin du parcours de golf, d’où vous pourrez admirer des couchers de soleil splendides qui vous donneront envie de nous rendre visite à maintes reprises. Nos grandes chambres spacieuses et nos suites Golf, toutes dotées d’un accès à Internet haut débit, sont conçues pour vous apporter du repos en fin de journée. Vous pourrez aussi vous détendre dans notre salon Sabine en sirotant votre boisson préférée ou dîner dans la salle à manger Cypress avec vue sur le lac. Le Cypress Bend Resort est la destination parfaite lorsque vous souhaitez laisser la ville derrière vous et vous concentrer sur ce qui est important, que ce soit un événement d'entreprise ou tout simplement… vous !

BW Premier Collection

Cypress Bend Resort, Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Spa
    Spa
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Bain à remous
    Bain à remous
  • Services de massage
    Services de massage
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
  • Salle de jeux
    Salle de jeux
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2019
Basé sur l'avis de 386 voyageurs
Note attribuée
Excellent
196
Très bon
101
Moyen
40
Médiocre
22
Horrible
27
CONSULTEZ LES AVIS POUR
En couple En couple
115
En famille En famille
108
Escapade entre amis Escapade entre amis
52
Professionnel Professionnel
75
Voyage solo Voyage solo
10
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Amazing Experience"

5
User 14/10/2019

We had an amazing experience. Best sunrise and sunset you will see. Golf course was perfect. Restaurant offers a wide variety of food. Everything is in walking distance. You can take a short drive to town for fun shopping.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
It was truly an honor to host you. We are pleased to know that your stay was great, and exceeded your expectations! We appreciate your kind feedback! We hope that you will return soon. Very Respectfully, Schwanna

"Golfing at Cypress Bend"

5
John H, Tyler, Texas 09/10/2019

Recently I had opportunity to play at Cypress Bend for a weekend with a group of 8. We had a wonderful time. The golf course was in nice shape and played plenty tough. The greens were rather slow but we're in very good shape. The rough was tall and hazardous. But I will say the vista's were awesome. The accommodations, we stayed in the golf condos, were really clean and fresh. The staff at the hotel and golf course we're extremely nice and accommodating. I would recommend Cypress Bend for a great get a away for anyone in the East Texas, or Louisiana area.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Dear John, Thank you so much for the positive review. We are very appreciative! We look forward to having you back! Have a wonderful week! Best Regards, Schwanna

"5 star location with 1 star hotel"

1
Relax193688, Bay Saint Louis, Mississippi 28/09/2019

The staff was amazing but the room was disgusting and nothing worked. The main door didn't close without force. Bathroom door didn't shut at all. Lights burnt out, nasty pillows, moldy ice bucket. Nasty

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week. Yours in Hospitality, Schwanna

"Hidden Gem"

4
User 25/09/2019

This was a great find for us and really suited our trip. Get there during daylight hours as it was very very dark on the drive up to the property. The grounds were wonderful and the staff very nice and friendly.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Dear Gwen, Thank you so much for the warm feedback! Our entire team is delighted to learn that you had a great stay. We look forward to having you back! Have a wonderful week! Yours Hospitably, Schwanna

"awesome"

4
User 16/09/2019

This is a awesome place, quite, great view, amazing golf course and friendly staff. The staff went out of their way to make everything great. We had some great breakfast meals and our lunch was very good. One small problem with a dinner meal in two things were way to salty but everything thing else was OK. Great place to unwind and enjoy the lake and golf.

"Beautiful Property"

5
User 03/09/2019

This is a very nice property. We had a few minor issues but they were handles promptly and well. Very Clean and great bed. Friendly staff. The pool area is handicapped accessible with a lift! We staed in the golf condos for a family reunion. This is our fourth year here!

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
It was truly an honor to host you. We are pleased to know that your stay was great! We appreciate your kind feedback! We hope that you will return soon. Very Respectfully, Schwanna

"Disappointed"

2
User 12/08/2019

My husband and I came for our 19 wedding anniversary with friends and our stay was very disappointing to say the least. When we arrived our keys would not work. After three trips to the lobby finally a Maintanence worker opened the door. Room was very dated and bathroom was not very clean. Bed and pillows were comfy. Our dinner at the bar took forever to come out and not all of our food was delivered. During the evening my husband went back to the room to get something and could not get in the room due to our key not working AGAIN. Maintenance came and replaced the entire lock system on our door. Next day we went to the pool that was absolutely disgusting and full of bugs. We called but nobody came to clean it so we cleaned the pool ourselves. Our dinner was horrible. They were out of quite a few items and my chicken was completely over cooked. A few of the other meals ordered at our table were overcooked or undercooked. Sunday we went to the cafe at the golf pro shop. Hamburgers were ok. My husband ordered a grilled chicken wrap but they were out of chicken. It really is a beautiful piece of property that management has completely let go. I was expecting so much more from the pictures but were very disappointed. The staff I spoke to were very nice and apologetic but it was the same thing over and over.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Dear Guest, Thank you for your feedback. We take this accusation very seriously and have a zero stance for this type of behavior. We would love to discuss this matter further, please call us at 318-590-1500. We truly apologize on behalf of everyone at Cypress Bend Resort and we will work diligently to investigate and resolve the issue.

"Would Not Return"

1
User 12/08/2019

Unclean pool (Our group cleaned the pool ourselves after we called and no one ever showed up to clean.) Dinner at restaurant was awful. They were out of many items and our food was either under cooked or overcooked. Lounge food was better, but at least 2 of our dinners were never served.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your feedback. We are investigating this matter and are working to resolve the issue.

"Very disappointed"

1
User 11/08/2019

Growing up in a nearby city my family and friends have visited CB often and it has always been top notch and very enjoyable. I moved away and then returned to North Louisiana 5 years ago and since my husband is an avid golfer and had never been we planned a weekend couples trip with 4 couples. The disappointment started as soon as we entered the building. The keys didn't work to the room and we had to walk back and forth 4 times and then finally a maintenance man came to fix it. Then 4 hours later they didn't work again and we had to wait for the lock to be replaced. There was trash in our trash can, no shower curtain, the roomed smelled musty, the carpet was peeling up and there was blood stains on the door frame in the bathroom. The bar and dining room staff was friendly but the issues come from the kitchen. We ordered food from the Sabine room the first night and everyone's food came out a different times, orders were wrong and then 2 people out of our group never even got their meal so when we were ready to leave (3 hours later) she wanted to bring us the chicken sandwich and quesadillas saying that they just finished making them. At the dining room the next night, they were out of cheese on the salad bar and the waitress told us that they were running low and so the kitchen was keeping it to make entrees and sides; they were out of broccoli salad and we were told they only made a little bit, they only had 1 baked potato left and the crackers were stale and had to have been 10+ years old. The chicken entree tasted like jerk chicken it was so over cooked, the steaks that were ordered medium rare came out well done and again orders were mixed up and came out at different times. My husband and the guys with us played in the Zwolle tamale golf tournament and had to pay for their beer and then when they got done went to eat and they were out of tamales. The greens were shabby and unkept. The girls went to the pool and it was covered with nats so we called the front desk to send someone to come clean it. We were there from 10:30 until 5:00 and no one ever came so we ended up skimming the pool ourselves while we should have been relaxing. On the way to the resort Friday I told my husband “you are going to love this place and want to come here once a month.” Needless to say this was the most disgusting, unkept resort we have ever been to and will not be returning. It's such a shame-as I remember coming here often 10+ years ago and it was so enjoyable. My friends were married here 10+ years ago too and boy is a different place. Good thing they live in Florida and won't be returning for any anniversaries. It is such a beautiful place and for management to let this place get to this point is just sad.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Good afternoon, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance regarding your concerns, please don't hesitate to contact me directly at 318-590-1500. Sincerely, Schwanna Ferguson

"Unbelievably Disappointing"

2
TamTamGeorge, Tacoma, Washington 06/08/2019

If you intend to visit this property, and you have an understanding of what the standard is for a BW Premier Property normally is, I highly suggest that you lower your expectations. This resort fails miserably even though there is so much potential. This property is lackluster at best. It is nestled in a wonderful area on Toledo Bend and the grounds are beautiful. The golf course is well kept and the view driving up to the property is amazing. The issues surround the the hotel and the staff. Originally, I stayed here a year ago for my first time and I was so excited but there were so many issues during that stay and I left extremely disappointed. I filled out the survey that was emailed to me by Best Western and voiced the issues that I encountered. I was contacted by management and offered a complementary stay in the same type of suite that I had booked for my first stay at Cypress Bend. At first, I declined the offer. However, the manager was very compelling and explained that many things had fallen through the cracks because a management employee had been off for several months due to an illness. I decided to accept the offer and basically “redo” my stay so that I could try and give an honest opinion of the property to fellow travelers. I actually waited until the complementary stay almost expired to allow them time to rectify any issues caused by the leadership being out due to the illness. In July 2019 I checked in for my complementary stay. Upon arrival, the main entrance doors were filthy just did this they had been the year before. As I approach the front counter, I noticed that the spiderwebs were still hanging over the clerks head in the corner. I decided to start taking photos to document the problems at this property in hopes that management actually did want to do something to correct it. The front desk clerk was extremely polite and very kind and she handed us our cards to our room and I was very excited to see that it was the exact same room as the year before as it would make it very easy to compare. As we approached our room the hallway was at least 90°. There was a Nother traveler who was having trouble using her key to enter her room. She was very friendly and told us that they had been back to the desk three times and none of the keys were working. We tried our key and it did not work either. We went back to the front desk and got another key which did not work as well. The front desk told us that someone from maintenance Was on their way to assist us. We waited in that sweltering hallway for over 20 minutes and when we called back to the front desk we were given nothing but attitude. Finally, a very helpful maintenance employee gave us entrance to our room to cool off while he continue to work on the issue and he resolved it within 15 minutes. We were very hot and frustrated but excited to get into the room with AC. Things just deteriorated from there as we noticed there was trash left in the trash cans, several of the lightbulbs did not work, the sheets appeared dirty, the carpet was filthy, the patio was infested with spiders and an ashtray that was overfilling with cigarette butts. It was at this point that I decided to give an honest review of the property and everything I encountered. It was a complementary stay to try to make up for the issues of the year before but I looked at it as an opportunity for management to see their property through the eyes of their guests. My viewpoint seemed to have been received and I was given a cookie cutter response so I don't believe anything will change. Why would I? Nothing has changed in the year between the 2 stays. Rather than complain I just documented the issues with this property for the remainder of my stay. Another huge issue that they have is inattentive staff in their bar. We walked in and there were two staff members in the corner discussing the events of a personal nature from the night before and did not greet us and did not stop their conversation. Once they were finished with their discussion we were barely acknowledged and offered a menu. After we received our wine, both staff members disappeared and we had to search for someone to pay our tab so that we could leave. It is a tarnish on the name BW Premier to even associate Cypress Bend with that collection of high-end properties. I have attached several photos that I took of issues with the property is cleanliness. I will not be going back.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week. Yours in Hospitality, Schwanna

"NA"

5
User 06/08/2019

Great location and very responsive staff from check-in to maintenance, housekeeping to checkout. The restaurant had a delicious Sunday breakfast for the early risers and a Sunday brunch for everyone else. Can't wait to return.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for the kind review. We appreciate the fact that you chose our hotel for your stay at Cypress Bend. We are very grateful for your kind feedback! We hope that you will return soon. Have a wonderful week! Schwanna

"Family Reunion"

5
User 06/08/2019

Thank you for your welcoming and efficient service at one of the most beautiful places in Northern Louisiana. We were able to swim, relax, eat and visit as a large family group. We hope to make this an annual tradition for our Family Reunion!

"Management Issues"

2
User 04/08/2019

First of all, the grounds are beautiful. Well maintained and lush. I think the golf course is as well. I was here with a group of family members for a weekend get together. The lobby is lovely and let me say that every person I encountered was polite and apologetic I hope our group acted in the same way, but it was a very frustrating stay. We encountered the same issues as previous reviews. The rooms were pretty clean but in great need of an update. I went to take a shower and there was no shower curtain. They were apologetic and brought a shower curtain. Others in our party had issues from clogged toilet to no towels to lights that did not work. Always the same response - so sorry- and fixed right away.these are management issues that wear on a guests nerves on a weekend stay. The restaurant Is very disorganized. Again very polite and tried to fix the problems - mixed up orders , cold food , food brought out at different times . Saturday night one of our group went and got the hotel manager on duty because of co,d food. So sorry. We'll make it right. By then no one was really wanting to eat food that had been reheated in the microwave. We should've been “comped” the food. All of this adds up to a beautiful facility being managed very poorly on all levels, with poorly trained employees doing their best and experienced at apologizing.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance regarding your concerns, please don't hesitate to contact me directly at 318-59-01500.

"Good value"

3
User 30/07/2019

Nice hotel but a bit dated, carpets in hallways had a slight musty odor and showers and sinks left an oily residue on skin. But the grounds were nice and cost was fair. Restaurant was great but a little pricey. Limited selection of spirits in the lounge. Outdoor pool was nice but indoor pool needed leaves cleaned out. Fitness center was clean. Didnt use the spa.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

"Cypress Bend"

3
User 30/07/2019

The outside of the hotel looks very nice but don't be fooled. The area of the resort we stayed in was horrible qualit . It seemed no effort was put into making the room sta as nice as the outside view. Our group had issues with the hot water heater, moiste sheets, and dirty utensils were given to us. When asked someone to help since no staff member was readily available i was looked at like i was crazy. Well another staff member wound up walking in and was able to assist and even had a much better attitude. Overall this was the worst stay at a best western I've ever had. In my opinion it is entirely too expensive compared to the room and staff quality.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your feedback. We are investigating this matter and are working to resolve the issue.

"Shockingly bad"

1
Nolaw857, Georgetown, Texas 26/07/2019

From the front desk to the room to the restaurant, everything here needs an update/upgrade (including the staff). Rooms were muggy and dusty, staff was young and incompetent. This could be a good place with the right management.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

"Needs a lot of improvement"

3
CARLA A, Bastrop, Texas 24/07/2019

For the price, it was good but I expected more from a "resort". Marks all over the walls, carpet pulled from the walls, black stuff on the louvers of the a/c which worries me it might have been black mold. We got a double bed room, only one bed had a headboard and lights. No microwave BUT they did bring us one, so yay for that since it's in the middle of absolutely nowhere. The tub took forever to drain so everyone had to shower in someone else's water, the pool was filthy as were the windows. The outside property was amazing though.

SchwannaFerguson, Marketing & eCommerce Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Dear Carla, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance regarding your concerns, please don't hesitate to contact me directly at 3185901500.

"untrained staff and room condition"

3
User 15/07/2019

rooms are outdated. A/C leaked on carpet. Housekeeping did not even show up one day. The receptionist at front desk made no attempt to comp or even apologize. She said the would let housekeeping know they had missed a day/ WTF?

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

"Hurricane Barry"

5
Doug G, Houma, Louisiana 15/07/2019

On account of Hurricane Barry, we could not make it back home this past Saturday so we found the Cypress Bend Resort on Hotels.com. Excellent staff from the front desk to housekeeping to the golf course to the restaurant. Knowing we were basically “evacuees”, we got the red carpet treatment. Cypress Bend Resort gets an A++++ on service and hospitality….looking forward to another visit there, hopefully not because of a hurricane.

"staff very helpful"

4
User 14/07/2019

People at the front desk doing a good job, The hotel is updating the rooms at this time, when it is all done it should be a very nice place to stay. We will give them another stay in the future hopefully everything will be done.

"golf excursion"

5
User 03/07/2019

great experience. tough course. very good shape. beautiful layout. I would recommend this resort and course to anyone. Great amenities. Food was delicious and staff was very helpful. It is a hidden gem for visitors to the Toledo Bend area.

SchwannaFerguson, Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for feedback on your stay. We strive to provide an extraordinary experience for every customer that stays with us.

"The Pool is FILTHY!! The Golf Suite was dirty and not stocked at all. VERY DISAPPOINTED!!"

3
GoPlaces48940632828, Natchitoches, Louisiana 25/06/2019

The room was okay but the kitchen floor was dirty, the dishes in the cabinets were dirty and the bathroom didn't have any toilet tissue at all and only two towels and one wash cloth. It has a beautiful pool that was completely filthy and the entire 3 days we stayed no one ever cleaned the pool area at all, we know because we were there each day and we actually got tired of the mess and cleaned it up ourselves.

"Wedding Venue Exceeds Expectations"

5
eal7979, Thibodaux, Louisiana 22/06/2019

Absolutely wonderful venue for our wedding! Beautiful scenery on the 16th Fairway overlooking Toledo Bend Lake... simply breathtaking! The staff of both the resort and the golf club were exemplary! They left no detail unnoticed. Grounds were meticulous! Food was wonderful-guests raved about the gumbo and fried chicken! Recommendations from the staff on bakers, florists, hair stylists and makeup artists were spot on fantastic! Do not hesitate to book any occasion here! I can't thank the staff enough for making our wedding day amazing! Far exceeded my expectations!

"Family Vacation 2019"

4
Sunshine23905044454, Conroe, Texas 10/06/2019

I thought the place would have been better manicured. Not that it was bad, it just wasn't up to speed with comparable places I have been too. Will I be back, sure. i work in the Airline business, so I deal with the public everyday, it's hard to please everyone, But that doesn't mean you do not try. I also feel if you do not know you can not fix it. This is one of the nicest places in the area.

"Be flexible, brought good weed, (lamb's breath), here for funeral."

3
tawsr, Louisiana 02/06/2019

We're respectful & honorable, don't like funerals. So, I booked the lodge, (we had stayed here a couple years ago), not under Best Western management, - thinking, we'd (weed) be an anonymous, good times, partying couple - uh uhh - lots of big, small, problems, we moved 3X, problems. They comped us breakfast, w/grits, we're so easy/cooperative to party/w , it's like, I once worked the industry! Morgan, front desk backup, I guess, appreciated my “Bell Captain at the Oak Manor Motor Hotel in Baton Rouge”, story. The property is true TOLEDO BEND, beautiful! The whole thing is too funny.... Keep partying, Happy June!

"One Night"

2
Quest36066598890, Weatherford, Texas 01/06/2019

We stayed in building 5 and there were only 2 families in entire building. Not sure why we were put out here. Hallway had a lot of dead bugs. Mold on hallway carpet. Other rooms had tv's on and doors open and no one was in there. Beds were not great.

"JUST CANNOT SEE AN IMPROVEMENT"

2
Daydream12672766437, Dallas, Texas 28/05/2019

This is a beautiful place is the great state of Louisiana. BUT, the just cannot get things moving. From check in, to dining, to swimming to sleeping there need to be a major overhaul. Our family visits this place along with a fishing trip. We have tried 4th of July and Memorial Day weekend. From dead bugs EVERYWHERE, to mold (or accumulated dust and moisture in the vents), to OLD linen, grassy surroundings and JUST STUFF, BEST WESTERN needs to do better. They are short staffed (and respectfully we have heard several reasons why....and understand some). I just cannot believe a Corporation such as Best Western would let such a beautiful area spiral down like this. I think we have tried our last family weekend with them. I hate to not be positive.......but something had to change.

"Group Golf Stay"

5
Craig P, Longview, United States 28/05/2019

Amazing place to go play golf and relax!!! Food is amazing, staff is amazing and there are plenty of options for unwinding. Have everything from nice lounge to indoor/outdoor pool including a beautiful golf course.

"Good Location, Terrible Hotel"

2
Johnnyonthespot80, Pineville, Louisiana 28/05/2019

The views you get from the hotel opening out to Toledo Bend was by far the best part about this stay. My wife and I stayed in a bottom floor room looking out on the lake. If you want to go there just for the views though, you might be better off finding an Air bnb or a cabin that someone else can rent you. The reason we selected a hotel in the first place was for the amenities, but if those are sub par (and they are) find somewhere else, We stayed on the Sunday night and Monday night of Memorial Day weekend 2019. We were told that check in was at 3 pm. They did not have our room ready at that time, and we were made to wait in their lobby (which does not have adequate air conditioning for a hotel in Louisiana in the summer) for 90 minutes--other guests had to wait even longer than that. We saw signs up in the lobby and in the dining area for the dinner special that night--all you can eat prime rib and blackened shrimp. However, when supper time came, they decided for whatever reason to pull those specials. So, They did not have that available when it was time to eat. We ordered anyway, and my steak was cooked incorrectly so they took it back and did it again. When I got the steak the second time, it was still wrong, but rather than wait another 20 minutes, I opted to eat dinner. There was no compensation made on their part, and I still had to pay full price. The entry ways were filled with the corpses of dead flies which obviously came in because of the light, but no efforts were made to keep those clean on the part of the staff. The room itself was comfortable and air conditioned appropriately. However, the hotel was advertising king beds on Expedia, and the room was a queen bed. This isn't a deal breaker, but it was not the room advertised to me. The lady at the front desk was kind, but incorrect when she told us to come back to the front desk at check out so that we could get a discounted rate on our room. The "problem" was that we paid on Expedia and we were told that because we paid on Expedia they could not give us any money back, but they also did not tell us what steps we would need to go through to give us any reparations. Also, the entire time we were there, there was no manager available for us to talk with about these issues. Stay elsewhere.

"Beautiful property"

4
Freedom32709666244, Houston, Texas 28/05/2019

We stayed in the suits and they were very large and the full kitchen was great. The pool area needs more tables and umbrellas for guests. The beach was fun but it's so far from the hotel that you had to load everyone and everything in the car and drive a distance plus you had to pay to get in. It would have been nice if that fee was included in the hotel price. The parking was limited and if you are pulling a boat, it's a lot harder. No place to keep the boat on the water while staying at the hotel.

"Staff was great"

3
Odyssey67252577111, Lafayette, Louisiana 20/05/2019

Staff was great the room not so much AC was froze over, spiders everywhere in the room, card lock on door didn't work had to wait 30 minutes to get in our room. Night Maintenance man switched our room and was extremely polite. Front desk clerk was helpful as well.

"Average at best"

2
TexasGirlly, Texas 11/05/2019

The best thing about this hotel is the grounds and that is thanks to Mother Nature! Hotel is blah, rooms were poorly lit and below average and $16 for a “buffet” that is on par with any free continental breakfast at a 2 star hotel was so disappointing!! For $100 a night it is I guess expected but Wouldn't stay here again. Unless your here for the scenery find a nicer hotel!!

"Enjoyed the stay"

4
Wayne S, Saint Francisville, Louisiana 26/04/2019

I had a great stay; from check-in and the friendly desk staff to the food at the restaurant, I was very satisfied. This is obviously a golf resort, so if golf is your thing then you found the right place; however the exercise room and the pool area was also very nice. It was a great location for the training conference I attended. No complaints on the room, facilities, or staff. The only thing that I can say needed improvement was the walking/running trails. Although I was given a trail map at the front desk, once I started the run the trails were unmarked and/or overgrown, ended up running on the golf cart trails and you know how dangerous that can be.

"Understaffed"

3
User 19/04/2019

Beautiful resort, but severely understaffed. We (and several others) were unable to get into our rooms at the 3:00 check in time because they ‘are expecting a lot of guests to check in and only had 3 housekeeping staff on duty to get rooms ready to flip'. We had to wait in the lobby for at least 30 minutes. I had to go back to the desk to inquire if the room was ready as the desk receptionists had changed shifts and not told we were waiting. Our room was to be a ‘king' patio room, but the bed was definitely not a king, or perhaps a very undersized king. The room is very large and was found to be clean. We ate breakfast and dinner in the dining room. The food was good, but not memorable, by any means. As stated, it really is a beautiful resort, especially the landscaping.

"Terrible service"

4
Travel14684408304, Buda, Texas 15/04/2019

Service was terrible, no valet or porter to help with luggage, we were put in another building that we had to drive to rathe being taken by the porter and help! I will never stay or recommend this to anyone.

"Racist hotel and town"

1
User 27/03/2019

This was the most terrible experience I have ever had at a hotel in my life in my 35 years of living and I always stay at very nice hotels but this Best Western staff was racist and rude. Shower didn't work TV didn't work bathtub water pressure ran very slow I had no microwave in the ad said that it would have a microwave and all the staff had an attitude when I reported them as if I did something or broke it but they knew it was broken because she told me it was but my question is why would you put me in a room where nothing is working and then tell me it's nothing you can do. They never suggested any type of accommodation I suggested all of the accommodations and then I got an attitude with me when I suggested to him but I want what I paid for so why am I not getting that the attitudes are just unnecessarily rude they act like they have never seen a black person. And treated me and my children hardly to the point where my youngest daughter was crying and told me she did not feel comfortable there

"Nice place, but dirty room."

3
Bree Leigh C, Lake Charles, Louisiana 08/03/2019

Very very nice place, the only issues I had was one of the 2 rooms we had was dirty, there were dirty tissues under the flat sheet on one bed, the bed was made with dirty sheets apparently so I would definitely check the sheets if I ever go back. Otherwise it's a super nice place and its Pet Friendly!

"Cypress Bend Golf Resort – Get Outside and Play (Something!)"

5
djtheoret, Lakeland, Florida 05/03/2019

Cypress Bend Golf Resort is not exactly a property that you are going to stumble across, in fact to say it is off the beaten path doesn't do the beaten path justice. However if you're interested in having an enjoyable time at a first-rate golf resort then it's definitely worth the trip. Cypress Bend is 600 acres of gardens and forest teeming with majestic flora and wildlife…and a fantastic golf course! Cypress Bend Resort is located in Many, LA, not too far from the Texas border. This Best Western Premier Collection resort sits at the midpoint of Toledo Bend Lake, near North Toledo Bend State Park. From an accommodations standpoint, the hotel has 96 rooms with 14 two-bedroom golf suites. Each room is equipped with air-conditioning, a mini-refrigerator and a private bathroom with shower. Toiletries, an iron and ironing board and hair dryers are complimentary. There's a desk where you can get some work done if need be, a coffee maker to keep you awake while you work and a phone with free local calls. There's complimentary Internet access to keep you connected, and free cable TV programming that will keep you entertained while you're in the room. The crowning jewel of Cypress Bend Resort is the 18-hole course, which is a proud member of Louisiana's Audubon Golf Trail. The course was designed by Dave Bennett and from the back tees plays 6,707 yards with a course rating of 72.7 and a slope of 142. The Gold tees will challenge even the most seasoned golfer. Most men will play from either the Blue tees (6,248/71.0/136) or the White tees (5,784/68.3/134) and still find the course very challenging. The course plays extremely long when wet so if you're playing under these conditions, you may want to consider moving up a set of tees. Cypress Bend features ten holes that play along the water and another 6 that require shots across hidden coves and inlets. Hardwood forests line many fairways, while dramatic elevation changes and undulating greens add to the Cypress Bend experience. Beautiful Toledo Bend Lake is visible on many holes and if you look far across the lake, you'll see Rebel Ridge, TX. The last three holes define what Cypress Bend is all about. Number 16 is a downhill par 4 that plays only 351 yards from the Blue tees yet requires accuracy and distance control off the tee. Hit it too far straight or the slightest bit left off the tee and you'll find water. Play your tee shot left of the fairway bunker and hit it about 200 yards and you'll be left with a short to mid iron approach shot. There's usually a lot of wind on this hole so pay attention with your approach shot or you may find one of the bunkers that surround the green. At 112 yards, Number 17 is the shortest hole on the course and because it plays downhill, it requires even less club. Wind dictates what you'll need to hit on this hole, just be sure to clear the creek in front and avoid the two greenside bunkers. If you're playing a late evening round, be sure to catch the sunset; you will simply be amazed at the stunning view. Number 18 is a straightaway par 4 that plays 313 yards from the Blue tees. Hit your tee shot down the middle of the fairway to avoid the bunkers on either side and leave yourself with a short uphill approach shot into a large undulated green. Par – or better – is a great way to finish your round. In the event that golf isn't your thing, Toledo Bend Lake is the largest man-made lake in the southern US and offers some of the best fishing in the country. If you want to go it alone, you can pick up a fishing report at the front desk and get an idea where they've been biting. Better yet, rely on the expertise of someone with local knowledge and let Cypress Bend refer you to a reputable fishing guide. Each fishing excursion includes a guided fishing trip with boat, tackle and lures; all you need is your fishing license. If you're hauling your own boat, Cypress Bend has ample parking spaces available with plug-ins for your boat. After a tough day on the course or a long day on the lake, the Lago Vista Spa is the perfect place to take your rejuvenation and relaxation to a whole new level. Treat yourself to a soothing spa service such as a calming massage, cleansing facial or an invigorating body treatment. Whatever treatment you choose, the staff at Lago Vista Spa is there to pamper you. The spa is open Tuesday-Sunday from 9 a.m. to 5 p.m. Cypress Bend offers a few options when it comes time to fuel up for the day or reclining and relaxing at night. Start your day with a delicious breakfast in the Cypress Bend Dining Room as you gaze upon the 18th green, which spills into Toledo Bend Lake. The Dining Room is open for all three daily meals and you can feast on their award-winning Chef's menu items. Choose from a variety of breakfast favorites, dig in to mouth-watering burgers and local fare for lunch, and savor fresh-cut steaks, seafood and traditional Louisiana cuisine for dinner. Be sure to top off your meal with one of Chef's delectable homemade desserts! The Sabine Social Room is the perfect place to unwind after 18 holes of golf or a productive meeting. It offers a laid-back atmosphere and the friendly staff will prepare your favorite cocktail or let you choose from a large selection of spirits, wines and domestic and import beers. The menu includes a wide variety of appetizers as well as salads, sandwiches and burgers. It's good food that can't be beat. The Cypress Cafe is located at the Clubhouse and is a convenient place to grab a quick breakfast, light afternoon snack, or casual drinks and fare all day long. Looking for a way to work off some of that Chocolate Eruption Cake you just enjoyed in the dining room? The scenic nature trail at Cypress Bend takes you through tranquil forests and past a shimmering lake. The trail can be walked in any of 5 loops, ranging from a one-mile stroll to a 6-mile hike with nearly 1000' of elevation change. This takes you to the highest lookout point in the Toledo Bend area. Like most physical activities, it isn't be easy, but the views are worth the effort. For those people that want to keep up with their workouts while away from home, Cypress Bend has a fully equipped fitness center with free weights, cardio machines, strength training equipment, a stretching area and spacious locker rooms. After your workout, the resort's heated indoor/outdoor swimming pool is the perfect retreat. Or settle down in the Jacuzzi and let the warm bubbles soothe your entire body. To cap it off, head over to the Swedish sauna and melt all of your worries away. In the event you plan on getting some work done while at the resort – and some people do - Cypress Bend offers complimentary Internet access in their 24-hour business center. If you're interested in hosting a meeting, they have over 11,000 square feet of space consisting of conference space and meeting rooms. Free parking is available onsite. Should you be traveling with your best friend –the four-legged variety that is – they are welcome at Cypress Bed Resort. The resort realizes that a family vacation just isn't complete without man's best friend and allow pets based on the availability of pet-friendly rooms. The size limit for each dog is 40 pounds and there is a two dog maximum per room. A refundable cleaning and damage deposit of $50 is required upon check-in. If you're in the Dallas-Fort Worth or Houston area, you're within striking distance; Cypress Bend is only about 3 hours away; and well worth the trip.

"Beautiful and Peaceful"

4
webbtj, Abbeville, LA 16/02/2019

Enjoyed our overnight stay for a fishing seminar. We stay at this location a few times a year and always enjoy the beautiful, peaceful setting, friendly staff and good food. This is the first time we brought our dog along and were very satisfied with the pet friendly accommodations. During this stay only (Room 1103), the bath/shower did not have hot water both at night or in the morning? Other than that, we very much enjoyed our stay.

"Gorgeous property and great staff!"

5
User 28/01/2019

I've actually never stayed at a BW property as an adult. This property has made me question why that is! The views were great, foos was quite tasty, and staff were friendly, funny, and helpful! We will definitely be back soon and love the fact that it is a pet-friendly place.

"BEAUTIFUL HIDEAWAY RESORT"

5
Angela M, Frisco, Texas 30/12/2018

This is a hidden gem. Loved it and my husband enjoyed the golf. The food was excellent. Try the French Onion Soup!! Also the chocolate lava cake was scrumptous!! Try to get the rooms that face the golf course.

"Hidden Gem"

5
User 03/12/2018

It is a little out of the way from everyday life which makes it so great. The views are stunning and I didnt even get to play one round of golf because of the plans we had. It was just nice and people including the guest were really nice.

"Thanksgiving 2018"

5
User 30/11/2018

Had a golf suite with full kitchen. Used oven to heat up preprepared Thanksgiving dinner. Enjoyed the campus including nature trail and golf course and indoor pool for family. Beautiful scenery including and surrounding the resort.

"Nice place for golfing and spa....."

4
User 30/10/2018

This is a beautiful secluded property on Toledo Bend. Golf is wonderful and big, spacious guest rooms. Food is very good. Not really a place for young children because there is nothing else to do except for golf and spa. That is why I gave 4 stars.

"Great place to stay"

5
bobswatz, Kenner, Louisiana 28/10/2018

We had a very nice stay. The hotel and surrounding grounds are beautiful. All the employees we met were nice, knowledgeable about the area & lake. Relaxing in the rocking chairs on the lobbys back porch is a must ! The view of the golf course & lake is pretty. We will be staying here again ! Thank you!

"Exceptional Leisure Vacation Experience"

5
pjemis, Lawton, Oklahoma 25/10/2018

Found Cypress Bend on the internet while looking for nice places to stay in Louisiana while fishing on Toledo Bend Reservoir. On previous visits coming in from Oklahoma I stayed on Texas side of the lake in cabins, motels, and in a friends home on one occasion.. I wanted this trip to be a more relaxing and enjoyable so looked for a facility with recommend dining and a nice lounge. Very quickly Cypress Bend came up and I took the bait. What a gem of a find in the piney woods of western Louisiana!!! Everything about the facility was exceptional - the food, lounge, visuals, room accommodations, etc. Just a very enjoyable experience and I will return. Fishing wasn't as great as usual because of a cold front that came in the day after I arrived, but it wasn't a shut out. Highly recommend Cypress Bend Resort if you're looking for a very nice facility to stay in while on the lake.

"Most relaxing place"

5
A9764OEjeffm, hazlehurst, United States 13/09/2018

Stayed at this resort for month. This is the greatest hotel resort that I have ever stayed at. It's kinda off the grid of the big city's and off to its self. This place is one of the most relaxing places I have stayed. Located in the woods off the banks of Toledo bend reservoir.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your amazing review. We appreciate your candid remarks and feel honored to serve such wonderful guests. We take comments like your to heart and share them with the team members. It goes a long way towards confirming that our service standards are being met. Please return on your next vacation and spend a few more days on Toledo Bend.

"Best Western "Resort" - with Potential"

3
GotItDownPat, Texas Gulf Coast, Texas 31/08/2018

Looking for a nice get away - This is a mixed review - because I want them to do better at making this a resort. There is so much potential here to make this a fabulous place. The hotel has a beautiful entry and foyer. Cypress Bend had amenities to make it a Resort.. golf, pool, nice views, spa, bar, restaurants, event center.. etc. Grounds and landscaping are beautiful, we enjoyed the golf course and lake views. Check in/out and reservations were easy. Friendly helpful staff. Golf pro shop staff was super helpful. Breakfast at the restaurant was very good and reasonable.. not free - but reasonable. The indoor - outdoor pool was dirty, cloudy water and needed skimming - so did not use. The first floor smelled like wet pets. The room was spacious but the excessive Febreze about killed us. It was so strong it lasted the entire visit. What are they covering up? There was mold on the shower head, dirt on the light switches ( gross). Shower took forever to get hot. There was a frig, but no microwave to heat up my left-overs. So that was a waste. AC - was inefficient - we could not get it to a comfortable temperature and the room was always humid. We are from Texas so are familiar with humidity. But it was just too damp. Bed - seemed to have a extra pillow top making it a bit soft - but not bad. Linens were Best Western quality - not great and the sheets were wrinkled. So in summary - unfortunately the feel was more Best Western than Resort. Need to improve the smells and cleanliness for us to consider a return.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"Excellent resort"

5
Betty A, San Diego, California 26/08/2018

Very relaxing place to stay. The grounds are beautiful, well maintained. Customer service is outstanding. Food and drinks are available so no need to go anywhere. Only issue was not being able to walk the trail or be closer the the river.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate the time you took in reviewing our hotel and we are glad that you were able to take advantage of many of the amenities that we offer! We hope to welcome you back soon at Cypress Bend Resort!

"Beautiful Resort"

4
User 16/08/2018

This resort is beautiful with great views of Toledo Bend. The lounge and restaurant are excellent. We enjoyed our stay there. It was very relaxing! The only improvement would be new mattresses in the rooms. Ours were very worn. The room was spacious and clean. We would definitely go back again.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are so appreciative that you took the time to complete an online review of your recent stay with us! We are elated that you enjoyed your stay with us as much as we enjoyed having you here. We look forward to your return!

"Beautiful property, exceptional service"

5
LilHarleyGirl, Rowlett, Texas 13/08/2018

From the time I arrived until the time I left, the service at this hotel was top notch! Rooms were very nice, clean and roomy. The room had a lot of natural light during the day and plenty of lamps when the sun went down, the bed was super comfortable too! The view from the golf course hotel was beautiful! The cell phone service was not great however, they had decent wifi that helped.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for letting us know that we exceeded your expectations! We appreciate you staying with us at Cypress Bend Resort and we look forward to serving you again.

"Hidden Retreat"

4
CTinAR, Hot Springs, Arkansas 13/08/2018

Warning...the hotel is in the process of being renovated. Details are changing on a daily basis. If you book a King Patio Room on the Best Western website, you may find a comfortable Queen bed in your room. The king mattresses are on order. If you need a king size bed, call the hotel before booking a room. The common areas were beautiful and peaceful. The air conditioning was working. The restaurant staff was friendly and helpful. The food was tasty and served promptly. The menu prices were reasonable for what we received. We stayed in a Patio Room that has been updated. Clean, comfortable, quiet night's rest. Note...there are no dividers between patios. It is one long porch....a smoking porch. Whether or not smoking will be a problem will depend on your tolerance for smoke, and whether or not your neighbors are outside smoking. Note...The balconies are not connected to one another. There is a refrigerator in the room, but no microwave. And yes, we do plan to return.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"Good place to stay"

4
DJCrowell, North Richland Hills, Texas 03/08/2018

We just spent two nights here. We are in the restaurant he first night. It was fair, nothing to overly brag about but wasn't bad. Our room, clean but old. The furnishings need to be updated. The front stay, friendly but one young man was unable to answer a few questions that I had. As I walked away I told my wife his parents made him get a summer job. Spoke to another front desk person, a young lady. I asked about 10 rapid questions, she handled all of them good.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our guest and for taking the time to write such a nice review. We look forward to seeing you again.

"great stay"

5
User 30/07/2018

The rooms were affordable,very clean and the people that worked there was great.they get what every we needed..we are hoping to go back in the fall God willing. If anyone like golf they have a beautiful golf course there.if you stay here for the first time you will want to come back.I just love it thereI hope whom every read this will give it a try.you will love it too.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for the wonderful response regarding your stay with us at Cypress Bend Resort. I am delighted to hear that you enjoyed your time with us and that our amenities exceeded your expectations. I hope we will have the pleasure of seeing you the next time your travels bring you to Louisiana!

"Disappointing"

2
Angela G, Baton Rouge, Louisiana 15/07/2018

The view of the golf course and the lake from the terrace is nice. The small garden area is pretty. Although the hotel is under a much needed renovation, we found the entire "resort" to be lacking. From the front desk staff who were less than accommodating and not very helpful upon check-in, to the extremely slow restaurant service, to the mattress that was higher on one side than the other, to the blankets that were frayed and tattered, to the bathtub that did not have a flat bottom (in a handicap accessible room), to the spa that did not have a private shower area or quiet room for relaxation, to the rooms undergoing renovation and looked like a tornado had hit (the doors were left wide open for all to view), to the lack of air-conditioning in the lobby, to the mold in the bathroom wall surround grout, to the worn lobby furniture, to the dust webs on the lobby chandeliers, to the beds that were sloppily made, to the coffee pot that had water already in it...This did not feel like a premier resort, but an old, less than average hotel. We booked 3 rooms directly with the hotel, were not told about the renovations, but were told that by booking directly (for a higher cost because they could not match the online rate), we would receive the requested rooms (patio). Upon checking in, we were told that because of the renovations, there were no patio rooms available. However, another group checked in after us and were given the patio rooms as noticed by their gathering on their patios in the evenings. My suggestion - book online and get the lowest rate possible. Our stay was not worth the price paid by booking direct. This is not a place we will return as it's a 3.5 hour drive from home. In the same amount of time, we can be at a much nicer resort in Alabama with many more amenities and much better service. We had hoped that this was a hidden gem in Louisiana, but no such luck. There is nothing luxurious about this hotel. It was a huge disappointment.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to tell us about your stay. It is always our mission to provide a positive, memorable experience for all of our guests and it is clear we have fallen short of our goal in this instance. Please accept my sincere apologies for the issues you experienced in your guest room and with house cleaning. We have forwarded your comments to the appropriate hotel teams to ensure these issues were isolated and corrected moving forward. We hope to have an opportunity to better serve you when your travels bring you back.

"Fishing Trip"

3
jaycarrot, Lafayette, Louisiana 09/07/2018

I have in the pass always enjoyed staying at this resort while visiting Toledo Bend. This visit, the hotel is in a remodeling stage. The bed is more comfortable than last visit. I think we had a new mattress. Last visit the bed was extremely uncomfortable. The shower settings would not stay at a comfortable setting. It was extremely hot or extremely cold. Lost tv reception several times.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your feedback and for choosing Cypress Bend Resort during your stay in our area. We are very sorry for the problems you encountered during our renovation process. We hope that you give us another opportunity for a better experience.

"Nice and relaxing"

4
themommy, Baton Rouge 09/07/2018

The grounds are beautiful. The food is very good. The staff is friendly and helpful. The rooms need updating, the beds need new mattresses. The pool sides needed a good scrubbing but the water was clean and pretty. It is my third time there and I will be back. Good place for rest and relaxation.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate the time you took in reviewing our hotel and we are glad that you were able to take advantage of many of the amenities that we offer! Thank you for your mention of our good service and friendly staff. We hope to welcome you back soon!

"Thompson family"

2
reneeharrell3, Many, Louisiana 01/07/2018

It was nice enjoyed it it was very pretty and everything in bloom went and ate at the cafe and the air must be out because it was hot but then girls stuck with and made us happy it was cooler outside than inside please get them girls the cafe and pro shop some air the people in the pro shop was great to I will be back

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"Great venue for your next special event "

5
User 29/06/2018

Very nice stay. I will definitely be back. Plenty of parking and great views of the lake. I will have to plan time on my next stay to include a round of golf. Off the beaten path but a great find. Great staff too.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are delighted to see you had a pleasant visit to Cypress Bend Resort. Thank you for your mention of our good service and friendly staff. Come back and see us again soon.

"Great teip"

5
Danny B, Kingwood tx 19/06/2018

Visited Cypress Bend with three other couples for golf & celebrate our 50th anniversary. Wren helped plan our meal for our anniversary & we ate on the patio. They even fogged in the afternoon to make sure that we were not bothered by mosquitoes. The service was excellent & the food very good! We ate in the dining area several times & Mary took very good care of us. She was very busy but made sure we got our orders in a timely manner. Enjoyed the golf course very much & will definitely be going back! All the staff was very friendly & made sure we were pleased.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for sharing your excellent experience with others and for recognizing our courteous and friendly team here at Cypress Bend Resort. We are fortunate to have amazing and helpful employees on our team. We appreciate you staying with us and we look forward to the opportunity to serve you again.

"Dad Adventure "

5
carcher_1332, Dallas, Texas 08/06/2018

Took my dad on a family history adventure. I couldn't wait to get to Cypress Bend Resort. I have been many times spending time during the summer in the area. The Resort didn't disappoint from the service to the food. We were there during the week and it was a very pleasant 2 night stay. Thank you Tammy, Deborah and Gabby for taking care of our needs and service... you are the best. Every meal was great at the hotel with a good variety. Can't wait to go back. The grounds were in bloom everywhere and the pictures I got are very good. See you again soon.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"Get away & relax"

4
Kevin B, Norman, Oklahoma 07/06/2018

Cypress Bend is a hidden gem and great place for R&R. Great bass fishing on Toledo Bend is one option, with the lake just in front of the hotel, and nearly on every side. The 18-hole golf course adds to the beauty. The hotel itself is attractive and has a number of nice places to relax with friends. Rooms are spacious and comfortable, and the staff is especially friendly. The restaurant is OK, if a bit pricey. The furnishings are a bit worn, however, with frayed carpet apparent in some places. The swimming pool area (split indoor and outdoor) is OK, but the chairs are hit or miss. The gym is a bit of a joke, with a number of pieces broken down, which may have been one reason I didn't see anyone else in there all week. All in all, though, it is a great place for a quiet retreat.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Golf and wine with view"

5
Tom W, Kemah, Texas 30/05/2018

Wanted to change up my hotel stops on my sales calls so I tried Cypress Bend. What a great place to relax. The view from the resort is fantastic. As are the view from the golf course. I had a glass of wine out on the patio and enjoyed the herb garden with a great view of the lake. The staff was super friendly.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are delighted to see you had a pleasant visit to Cypress Bend Resort Thank you for your mention of our good service and friendly staff. We appreciate you staying with us and we look forward to your return.

"Toledo Bend Fishing & Golf Trip Memorial Day W/E 2018"

3
David B, West Monroe, United States 29/05/2018

The hotel lobby & grounds are nice. The rooms need to be updated. Restaurant service was terrible and there are limited options in the area. Very convenient to golf course & state park boat launch. Pool is ok but very small & was over run with kids. Golf course greens were in bad shape for Memorial Day weekend. Golf round was $54 so I was expecting a little better but the course itself is nice and a fun course to play.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are so appreciative that you took the time to complete an online review of your recent stay with us! We're sorry your dining experience didn't live up to your expectations. We appreciate your suggestions and will share them with our chefs, kitchen staff and servers whose goal is to serve our guests fresh, tasty, healthy meals. On your next visit to our area, we hope you'll give us another opportunity to provide you with the excellent food, service and hospitality we're known for.We look forward to your return!

"Housekeeping is nonexsistant"

2
SpiceFolks, Groveton, Texas 24/05/2018

Best Western is trying, they just need to try a bit harder. The housekeeping was TERRIBLE. So many things were wrong, I don't want to list them all, but that didn't override the fact that this is one comfortable hotel. The staff is very friendly and the facilities are awesome. We won't stay there again because of the extremely poor housekeeping,.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Family Gathering"

1
tguidroz, Lacombe, Louisiana 21/05/2018

Please add microwaves to the rooms. The reason I can not rate the room as excellent is there were several dead bugs. That leads me to think it had not been used for a while and had not been freshly cleaned. Of course the lack of being able to warm anything was frustrating. Average service was because I had to clean spilled coffee and the clerk watched me doing it.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Golf"

3
Dimnbac33, Joaquin texas 18/05/2018

Corse is scenic but disappointing. Greens are pitiful. Fairways are ok but not for the price they charge to play. We usually drive an hour one way and play here once a week. We thought last year was just because of the flooding that the greens were in bad shape but that's not the case. Have been playing here for two years and they have yet to improve the greens. The grass dies t even cover them.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to complete this review and tell us about your recent experience. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Absolutely Gorgeous!"

5
Michelle D, Bossier City, Louisiana, USA 25/04/2018

Beautiful and tranquil area. If you are a golfer, fisherman, or hiker, this is the place for you. Or if you just want to sit out on the patio and enjoy a book and a cold beverage, this is the perfect spot to take in the scenery and wildlife!!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"One night stay at Cypress Bend Resort."

3
jaycarrot, Lafayette, Louisiana 26/03/2018

This hotel has always been beyond our expectations till now. The room was filled with dead gnats on the freshly made bed and furniture. We brushed off the bed and had housekeeping clean the furniture. If you stay here request the 2nd or third floor. The first floor allows to much noise from upper floors.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback. We appreciate you staying with us and we look forward to your return.

"Gem!!!"

4
Vanesa G, Pitkin, Louisiana 26/03/2018

Great hotel, great location. Remote, very quiet, beautiful views. Immaculately clean hotel. A gem located at Toledo Bend! Planning to return to enjoy the spa and some fishing. Pool was very inviting. Tastefully decorated.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for letting us know that we exceeded your expectations! We appreciate you staying with us and we look forward to serving you again.

"Great Place to Get Away"

5
User 26/03/2018

I had a bass tournament on Toledo Bend and needed a place to stay. When the family decided they wanted to join me, I looked for a nicer place to offer them to stay. We really enjoyed our time here. The rooms were nice, the lobby was beautiful, and the views overlooking the lake and golf course were amazing. We'll definitely consider going back.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"anniversary weekend"

5
tiffyT11, Lake Charles, Louisiana 10/03/2018

My husband and I came for our 2nd anniversary. We had such a great weekend. This is our second time staying here and the staff is always so nice. I made sure to get Teesa's name in the social room. She is always so helpful and sweet. There is also a guy named Garret that helped a lot. Will definitely come back again because of them!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your gracious comments regarding your recent stay at Cypress Bend Resort. We appreciate your enthusiastic endorsement and assure you we will do whatever it takes to continue to earn your trust. Thank you again for your patronage and choice of hotel. Safe travels and we look forward to your return.

"Luxury on the Bend"

5
Travel_Dad_44, Ruston, Louisiana 05/03/2018

This is our 3rd stay here on Toledo Bend and we wouldn't stay anywhere else. Played the golf course for the 1st time and it was wet from all the rain and took a little longer because it was cart path only, but the course is challenging and scenic at the same time. Also caught 10 fish on Toledo Bend! Will be back!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Business/Personal stay at the Resort"

4
morsebernardk, Houston, TX, United States 13/02/2018

Overall, my wife and I were pleased with our stay Cypress Bend Resort. I had a business meeting at the Wildwood Resort that I traveled to each of 4 mornings, since Wildwood didn't have handicap accessible roll in showers such as what you have at Cypress Bend. I can tell you that your Resort is very comfortable and beautiful, far better than that other place. My wife enjoyed the Quesadillas in your restaurant and told me the service was wonderful. My only negative was that it took 20-25 minutes to get warm water to take a shower or shave, so my wife and I only showered 1 time each over our 4 days there.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your feedback regarding our water heaters. We're sorry we didn't provide you with the quality of services and amenities you deserve. We know how important a hot shower is and your comments will help us to improve the situation. We hope you'll give us another chance and stay at the Cypress Bend Resort again in the future.

"Beautiful Resort"

4
User 04/02/2018

We stayed at the resort for 2 nights, it's definitely a beautiful and peaceful place with a great staff, who was always available and greeted us with a pleasant smile daily. Every staff member was very pleasant and helpful. The golf course was beautiful, the dining room was nice and served delicious chicken quesadillas, social room was nice, So many great qualities to name at this resort ,so I'll just stop here lol. Now for the one thing which may have just been us, the bed was very hard but with all the other wonderful qualities this resort has that's definitely not a deal breaker .We will be returning!!! Thank You Cypress Bend Resort for extending your great hospitality!!!! We wish you all great happiness, well see you soon :)

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"Christmas Getaway"

3
ejfalgout, Lake Charles, Louisiana 27/12/2017

Stayed three days over Christmas,the staff at the hotel was great, the food in the restaurant was good and the staff at the golf course was exceptional. The room left a lot to be desired, the light over the hallway sounded like a B52 coming in for a landing could not use it at all, it took 20 minutes to get hot water to the bath and the ice maker on the 3rd floor did not work at all.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We appreciate your feedback and we will certainly look into improving the areas you highlighted. We are grateful for your business and we look forward to serving you again.

"An Amazing Resort!"

5
TexasLacey, Texas 26/12/2017

We loved Cypress Bend Resort from the time we got there until we left. Since it was Christmastime the lobby was decorated beautifully with 5 Christmas trees. We ate in the restaurant three different times and thought the food was excellent! We were not sure if the restaurant would be open on Christmas day but it was and many families were there. We had two very helpful and friendly waitresses named Mary and Alex. We tried the Spinach Salad with hot bacon dressing, the Cheeseburger, the Chef Salad and the gumbo. For breakfast we each had the Traditional Breakfast of eggs, potatoes or grits, bacon, ham or pattie sausage. Everything we tried was delicious! Our room was spacious with a refrigerator, coffeemaker and the bathroom had 2 sinks. The bed was extremely comfortable with 5 pillows and the room was very clean. There was a beautiful bar decorated with dark wood with a pool table right outside. If you take your family to Cypress Bend, there are many tables in which to play games on so don't forget your favorite games. The resort also has an outside and inside pool. My husband used the workout room and said that it was really up-to-date. The grounds are kept very nicely! Cypress Bend is cozy and quiet. We hope to return soon!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our Guest and for taking the time to write this nice review. We strive to provide our Guest exceptional service and I am thrilled to see we are doing so. Thank you for your loyalty and we look forward to seeing you again soon.

"Toledo bend"

5
416jodib, Odessa, Minnesota 23/12/2017

Nice place , too cold to golf but a beautiful course. Can't wait to go back and fish next trip. Beautiful view of the lake, had a upstairs room with aprivate patio outside. The bar menu was great. Would stay again.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Nice getaway "

5
traveltexas07, Burleson, Texas 17/12/2017

We were greeted by Cassie at the front desk. She was very kind and helpful. We enjoyed our family weekend getaway. We even had breakfast with Santa! Looking forward to coming back again soon. Very friendly staff.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate you taking the time to share you and your family's experience with us. We are pleased that everyone had fun and enjoyed their stay. We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Toledo Bend"

5
N4362OOanthonya, United States 16/12/2017

We stayed at Cypress Bend Resort recently, The property is in an excellent location, very friendly staff and food is good in the restaurant and lounge. Staff is very helpful and the grounds are kept up very well.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Hidden Gem"

5
Trudy D, Prairieville, United States 12/12/2017

While driving to this resort I was really upset that it was further than what was indicated on the booking site; however, when I arrived I was taken back by the beauty of the resort. I arrived after dark so it was lit up for the Christmas Season and was beautiful. Upon waking in the morning I was able to see the beauty of the resort grounds and had a chance to walk around before leaving. This resort truly is a hidden gem in Many, Louisiana.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Peaceful Place in the Woods"

5
User 06/12/2017

The rooms are large and very clean. We stayed in a Suite with a full kitchen. The grounds are beautiful and inpecablly well kept. The restaurant on the resort is great. A wide selection and great service. our stay was during the Christmas Holidays and the lobby decorations were a great surprise.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We are grateful for your business and we look forward to serving you again.

"Excellent get away for any couple, quite ,secluded ,clean and super friendly staff. It was a much needed getaway."

5
User 04/12/2017

Great get away for any couple wanting beautiful views, friendly staff, and relaxation. The grounds were lovely and the down time was amazing. There was a restaurant on site and the spa and heated pool was a big plus.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Your description of your stay with us was very heartening as we strive to deliver on our promise to make each guest stay memorable. Your comments were inspiring and we trust that should your travels bring you back to Louisiana, you will always remember your friends at the Cypress Bend Resort. We appreciate you staying with us and we look forward to your return.

"staff very helpful"

4
User 28/11/2017

had some issues with the room, they made all efforts to resolve them we came to a resolution for both of us. will go back again hoping that the issues have been corrected at this bestwestern hotel. very nice area to stay lots of wildlife to see.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our Guest and for taking the time to write this nice review. We strive to provide our Guest exceptional service and I am thrilled to see we are doing so. Thank you for your loyalty and we look forward to seeing you again soon.

"Nice hotel with great views"

4
James C, Denham Springs, Louisiana, Usa 27/11/2017

hotel was nice but what made this place stand out were the views of the golf course and Toledo Bend Lake. already planning for a return visit to this hidden gem. will stay and play golf on my next visit. if you like eating fast food every day this is not the place for you as it is about 15 miles from fast food restaurants. loved this place and can't wait to return.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, Best Western Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Incredible Experience"

5
User 06/11/2017

From the moment we arrived at Cypress Bend it was an Incredible Experience!! The entire staff is amazing and super friendly. The accommodations are wonderful and the restaurant is such an unexpected treat! We can't wait to return to Cypress Bend Resort.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Like a time share stay."

5
Debbie G, New York City, New York 06/11/2017

Only stayed 2 nights. This resort was the closest to my Grandmothers house in Texas. Flew into Shreveport and drove to the resort in a rental car. Make sure you go to the food and liquor store in Shreveport because this is limited smaller stores around Many, LA. The suite we had reminded me of a timeshare. Checked in at the main hotel but our suites were located across the golf checkin. We were on the second floor which there was an elevator. The second floor had a small rec room with a pool table. The suite had a full kitchen and dining table and living room with a fireplace. Bedroom with 2 queen beds and a bathroom plus a vanity/sink in the hall. Look like at one time there was a stackable washer and dryer. It was great to have the family meet at the resort. The resort had a great view of the lake with rocking chairs. Indoor/outdoor pool and hot tub and exercise room was there but we didn't have time to use. There was a restaurant that we didn't use but had a full bar with tv's. Can't say I would be back but, if I was to go to no mans land again, I would defiantly stay there!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort, BW Premier Collection with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Retreat on the lake"

4
Linda C, Tyler TX, United States 04/11/2017

Great get-away...but really a get-away. Off the beaten path. Lovely landscaping. Newly refreshed carpeting/decor. Clean and spacious room. Good mattress. Lighted makeup mirror in room a plus! Restaurant, bar, and golf pro shop café, so choices for dining on site, all with nice views. Sunset on the patio overlooking lake. If staying in hotel, ask for odd-numbered rooms for lakeside view. Good golf course with very good rates. Hilly and set in natural forest, with some holes lakeside and a few over-water shots. Challenging but not overly difficult.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Great place to unwind"

4
kysenior72, Louisville, Kentucky 27/10/2017

I have been staying at this resort many years and love the atmosphere along with the golf course . Tucked away in the pinney woods of north Louisiana it is a treasure just waiting to be discovered. No need to leave once you are there as all ammendies are offered. Younwill not be disappointed

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Cypress Bend Golf Resort"

5
John504-1953, New Orleans, Louisiana 25/10/2017

I stayed here as part of a wedding party. It was the first time I had stayed at this hotel. I was impressed by the staff and the facility. The staff went out of their way to make sure that we felt welcomed and that everything went well.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Great Stay"

5
B8417LNdenniss, United States 24/10/2017

Stayed here while visiting family in Many. Really enjoyed our stay. Golf course was in nice shape. If you are looking for a really nice hotel with beautiful views check this place out. The room was large and well appointed.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort, BW Premier Collection with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"Golf Outing"

5
U4366HYjoes, Montgomery, United States 09/10/2017

Great job by all at the resort, Our golf outing was a great success and the course location is a cut above. Outstanding facility and service, always there to make it a great vacation. I would recommend the resort to all.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to provide feedback regarding your recent stay with us. As service is our top priority, I am pleased to hear that we met your expectations. We are glad that you were able to take advantage of many of the amenities that we offer! We hope to welcome you back soon!

"In the middle of nowhere"

4
User 09/10/2017

It takes a long time to get to. The drive is worth it. Beautiful terrace with view of Toledo Bend. The flowers and plants on the property are wonderful. Great staff. Don't expect any big city newspapers in the mornings.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Lovely Gardens"

5
jacwind2013, Center, Texas 22/09/2017

The Best Western Cypress Bend Resort has the most beautiful gardens and plants. There is a fabulous butterfly garden showcasing plants that attract beautiful butterflies. The bottle tree and fountains add a nice touch.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to tell us about your most recent stay we want all of our guest to feel not only welcome but like this is there home, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again.

"Toledo Bend Trip"

5
659jayy, Lafayette, United States 19/09/2017

This hotel fills all our needs when going fishing at Toledo Bend. When coming in from a long day on the water fishing, It's nice to kick back in a comfortable room and decompress. The lounge area is very nice as well as the employees that work there to make your stay as comfortable as possible. We've enjoyed the food in the restaurant as well as the service. The parking area is secure for my boat. Important factor with the electronics.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Comfortable and Scenic!"

5
428marylynng, Baton Rouge, United States 18/09/2017

This hotel is tucked away off the beaten path in a scenic area. Staff is helpful and friendly and the hotel is well maintained and clean. The room was large and the bed was most comfortable in any hotel I've stayed in!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your feedback and for recognizing our team for the friendly and helpful service they provided you during your stay with us. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We appreciate your business and we look forward to the opportunity to serve you again.

"BEST PLACE IN THE AREA"

5
shannankaleap, East Texas, United States 13/09/2017

I wish I could tell you its horrible, that the food was lousy and the rooms were filthy. I wish I could say the staff is rude and the beds hard and lumpy. What I have to say is honestly the opposite is true. I travel weekly for business and this resort is beautiful nestled in the pines and cypress trees on the banks of a large lake. The comfortable rooms even have the best pillows I have seen in a hotel and I have stayed in many. What sets this hotel apart is the staff and their friendly care to detail. I will go back...next week and then the next for as long as my job takes me to that area.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to providing you the same level of luxury service during your next visit!

"Explore Louisiana-Anniversary Trip"

4
RetiredTraveler629, Bogue Chitto, Mississippi 09/09/2017

The Cypress Bend Resort is well maintained with beautiful landscaping and grounds. We are not golfers but we rented a golf cart and rode the upper end of the course which had tremendous views of the Toledo Bend Lake. The staff at the lodge and restaurant were very helpful and friendly, Both of the meals we ate in the restaurant surpassed our expectations and the prices were reasonable. The room was a little dated but clean and maintained, We were suppose to have a lake view although it was more a view of the eighteenth green. I would definitely visit again. We both did not realize that Toledo Bend Lake was so large, some 86,000 acres. I think the next time we'll try a boat tour of portions of the lake.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate your kind remarks regarding your experience at Cypress Bend Resort. We enjoyed having you as our guest and value your feedback. We strive to deliver our service commitment everyday, and it's rewarding to our team to hear about our guests' stay. We appreciate you staying with us and we look forward to serving you again.

"Stay some place else"

1
josephinej293, Many, United States 30/08/2017

Hotel rooms are very outdated . Exterior appearance is nice but once you come in it needs a total renovation. Rooms have very old furniture the bathrooms are also old and out dated. The young lady that checked me in was not pleasant at all. Not one smile simply told me to park in the second parking lot and go through the double doors. It was also raining and no one to help with luggage. I sat on the sofa just for a moment it was hard as a brick and there were dead mosquitos still in the cushions and on the side. I would not recommend this hotel.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations.

"Beautiful, remote resort"

5
N164YRroberth, Baton Rouge 28/08/2017

Stayed there overnight during business trip in that area. Resort was very nice with beautiful views of Toledo Bend Lake and adjoining golf course, great restaurant, indoor/outdoor pool, and nice rooms. The resort is a little out of the way, but the drive is worth it. Will definitely stay there again when in that area.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"So close to a great resort hotel!"

4
Bill D, Greenville, United States 24/08/2017

You think of Best Western and you think of semi-trucks and parking at the door. Not at this resort. It is hidden, very quiet, and looks better than the online pictures! I don't golf, but I do know that the course is awesome. The pros of this resort is great service, fantastic amenities, and a whole lot of the great outdoors to enjoy. Cons are the rooms. They are in need of new beds and AC units. The beds should have been replaced years ago, and the window AC units are LOUD. Best way to put it, if they put the same effort into the inside that they do to the outside, this would be a first class destination!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Business Trip"

5
N4362OOanthonya, United States 23/08/2017

The Hotel Staff very friendly, clean rooms, good location, food was good, good location. House keeping and front desk supported us in holding on to a personal item that was left after check out. Golf course in good shape. Parking readily accessible to rooms.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Room was not up to standard"

2
tanya_hickman, Longview, Texas 31/07/2017

We made it to the resort Friday night for a weekend for our Anniversary. Got to our room, the patio door would not open, I called for maintenance to fix it Saturday morning and it was never fixed. Upon going into our bathroom, we noticed that someones blood was on the door frame from the lock down to the floor. I told housekeeping, and we came back to the room Saturday evening and it was still there. So both times of trying to get stuff taken care of, housekeeping cleaning the room while we were out Saturday and not cleaning that off really made the room feel disgusting. Not to mention the only reason we paid for that room on that side was for the patio and we couldn't even use it. A whole lot of money wasted for a room that we could have got anywhere.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to tell us about your most recent stay with us. I was disappointed to hear your experience with us was less than satisfactory. Please accept our sincere apologies for the experience you had regarding your room type and house cleaning with the front desk staff. Rest assured your comments will be shared with the team in an effort to prevent any further occurrences of this nature. We hope to have an opportunity to better serve you when your travels bring you back.

"Good experience"

4
stanleyac2017, Hattiesburg, United States 30/07/2017

Wasn't perfect, but overall a good experience. We've had family reunions every two years since 2001, in a lot of places, and consensus this was the best one we've had, and the beautiful location had a lot to do with it. Food was outstanding and the staff was very accommodating.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate you taking the time to share you and your family's experience with us. We are pleased that everyone had fun and enjoyed their stay. We look forward to your return.

"beautiful"

5
User 26/07/2017

great golf couse beautiful and diverse foliage if your golf game is bad, at least you hve have beautiful scenery. even though it rained heavily in the morning, we were able to play golf that afternoon. the hotel amenities were great and the food was great for trhe pice. great getaway holiday forn us.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"ODonovan Family Reunion"

5
Connie C, Houston, TX, United States 25/07/2017

Hidden away in the deep woods of Louisiana is the most beautiful golf resort and outstanding hotel. It is in a remote location that adds to its beauty and intrigue. You can look out your window and enjoy the 18th hole of the outstanding golf course. This hotel is highly recommended by our family and we will return again.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate you taking the time to share you and your family's experience with us. We are pleased that everyone had fun and enjoyed their stay. We look forward to providing you the same level of luxury service during your next visit and look forward to your return.

"A great place to stay!!!"

5
bcbar2n, Many, Louisiana 20/07/2017

Hannah was the best front desk help I have ever had (and I travel a lot). Terrance was the best bartender anyone could ask for! Alex was both a fantastic waitress and a very attentive bartender. Morgan served me my dream Louisiana supper, and Mary served me TWO to-die-for breakfasts! Lauren was a wonderful server, also, and made my stay more enjoyable by hanging out to talk for a while (by the way, she's quite the artist). There are more, but I don't remember their names - one was the security guy on the night between 18 and 19 July 2017. There were also some mix-ups with my room, but they were all handled very professionally and courteously. I can't wait to return here!!!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are always so pleased when we hear comments such as yours that describe your satisfaction with your Cypress Bend Resort experience. It was our pleasure to serve you and we trust you will become a frequent guest of ours as your travel plans permit a return to Louisiana. Thanks again for your kind remarks.

"Cypress Bend Hotel"

3
markbH8739AS, Fairhope, United States 19/07/2017

Fair hotel for the money paid however have stayed in plenty of hotels for the same amount of money and were much nicer. Poor quality of mattresses, room smelled a little musty and felt damp even with the air conditioner going. Paint is beyond needing to be redone. The view from front lobby and patio is very nice and pretty. Nice job with the landscaping but could beef up the appearance of the wing with the rooms. Food was good .

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"Family visit"

5
Z8156LQmelanieh, San Antonio, United States 18/07/2017

This was the best place in the Many area. It was several steps above anything else we could find, and the price was reasonable compared to similar resorts elsewhere. If I were returning to Many, this is where I would stay again.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our guest and for taking the time to write such a nice review. We look forward to seeing you again.

"Cypress Bend"

4
susanjW5011MM, Mansfield, Louisiana 17/07/2017

A wonderful place to get away from it all. I have been here many times and it is so peaceful and one of my favorite places to stay. The front desk is always friendly and very acccomidating. The spa is great and the view from the patio rooms is a little piece of heaven.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for letting us know that we exceeded your expectations! We appreciate you staying with us and we look forward to serving you again.

"Very pleased"

5
janicet791, Bella Vista, AR, United States 17/07/2017

Very good experience and would return to stay there when my travels brought me there. so many great things to do on the resort, you would never have to leave. Ground workers even were pleasant and their work really showed! Loved our stay, and the use of the suite and adjoining room worked great for our family!!!!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate you taking the time to share you and your family's experience with us. We are pleased that everyone had fun and enjoyed their stay. We look forward to your return.

"Beautiful property, loved the view, enjoyed the food!"

5
Dawntrills, Houston, Texas 10/07/2017

Beautiful grounds and loved the patio overlooking the lake. Great lobby area with two large fireplaces lodged at each end and plenty of seating areas to relax indoors. Rocking chairs on the back patio are great for an afternoon libation and what a view! Great place to take a walk, play golf, hit the lake, or just relax. Rooms are large. Go for a king room. It has a nice seating area. Safe, clean, fun. Great for a family, friends, or for singles. The restaurant had the best crab stuffed shrimp! So full of crab meat and yet light and delicate. Loved their appetizers! Nice wine list. Great service!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our Guest and for taking the time to write this review. We are thrilled to see that you enjoyed your experiences here with us. We will ensure that we share your review with our team as well. We look forward to seeing you again soon and have a wonderful day. 

"great hidden oasis"

5
User 10/07/2017

I love this hotel, the view is incredible, the food is wonderful but the staff makes the hotel. Everyone is so nice, polite and helpful. I stay in this location about 5 times a year when traveling between Texas and Louisiana. While it is a few miles out of my way, it is well worth the trouble. Just peaceful!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Cypress Bend"

5
702halsb, Washington, Louisiana 05/07/2017

Great place to stay if you was a quiet and relaxing getaway. Enjoyed the golf and pool. Staff was great and steak was excellent. It had been a while since we had been, but service and facilities were as good as ever.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your gracious comments. We appreciate your enthusiastic endorsement and assure you we will do whatever it takes to continue to earn your trust. Thank you again for your patronage and choice of hotel. Safe travels and we look forward to your return.

"Amazing place and course"

4
MrsV64, Baytown, Texas, United States 04/07/2017

This place is a must stay. It is very inviting, beautiful landscaping, friendly staff, and awesome golf course with great views. It has everything you need right there with restaurants, bar, pool and more. We love this place!!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
You were so gracious with your kind remarks. Please consider this a warm welcome to return as frequently as your travel plans permit.

"Great experience!"

5
Teese1966, Maurice, Louisiana 30/06/2017

Very helpful staff and beautiful views. It was very relaxing and peaceful to sit on the rocking chairs. Ate four times at the restaurant/social room. We were pleased every time. Cassie, Hannah, Kat & Terence made our stay extra special with exceptional customer service. The pool area was also very relaxing. The only thing we would mention is that the hotel hallways & elevator are very warm. We thought that was odd, but not a deal breaker. We will definitely stay there again!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our guest and for taking the time to write such a nice review. We look forward to seeing you again.

"Second trip"

5
User 26/06/2017

If you want the total breakdown, read my first review of this property. This is for my second trip. I actually got to stay longer this time around and I just love to disconnect out there. It was right after TS Cindy came through, so the weather was soso, 2 days of sun and 2 days of clouds. Well on the 2 days of sun, I made the most of it and played the course twice and spent time at the pool. Had a couple issues, but nothing to lose sleep over and were resolved within minutes....literally. I stayed in the Golf suites again and I remembered having a Keurig the last time I stayed so I brought my Kcups. This room didn't have one, so I called the Front Desk just to inquire. They said, there was an issue with one of the machines and that it may have been that room, but would call Housekeeping to see if they had a spare. Within 10mins a knock on the door and Keurig delivered. The other issue was Housekeeping forgot to put shower curtain back up after cleaning, so phone call to Front Desk and 10mins later...boom shower curtain brought and hung. I will definitely be back again. Everyone is so nice and plus they give you a non-expiring coupon off the rate for your next stay.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our Guest and for taking the time to write this review. We are thrilled to see that you enjoyed your experiences here with us. We will ensure that we share your review with our team as well. We look forward to seeing you again soon and have a wonderful day. 

"What a Relaxing Place"

5
M7489MDrichardb, Dallas, United States 26/06/2017

WOW factor is this Resort sitting steps away from a fantastic golf course and a gorgeous lake. The landscaping of the grounds at this property are worth spending hours looking at. The staff never said the words "no we cant" rather found out the answer for you and offered another option. They all acted as they were truly thrilled that I was a guest there. Large rooms, all around worth visiting!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your gracious comments. We appreciate your enthusiastic endorsement and assure you we will do whatever it takes to continue to earn your trust. Thank you again for your patronage and choice of hotel.  Safe travels and we look forward to your return.

"Nice place with OTldedo Bend flavor"

4
RedHornet72653, Mountain Home, AR 24/06/2017

The staff was very nice for this quick one night stay. The resort I stayed in over 15 years ago and it had some aging on it during that time. They have done a good job of keeping it fersh, though some things need TLC. The staff is very pleasant and the hotel is worth the cost. There is not a lot at Toledo Bend area on this side and this is the nicest hotel there. The others are more distant and this is a golf and fishing destination. I was in and out that one night stay. All I wanted was a clean and secure room which this was way more than my needs. Thank you for the staffs cordial attitude.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your gracious comments. We appreciate your enthusiastic endorsement and assure you we will do whatever it takes to continue to earn your trust. Thank you again for your patronage and choice of hotel.  Safe travels and we look forward to your return.

"Fishing trip"

5
donaldeh2017, Shreveport, United States 16/06/2017

Tthe place was outstanding. The food in the restaurant was well prepared. The rooms are spacious and the beds are very comfortable. Wi-Fi was consistently reliable. I would highly recommend this property to anyone going to Toledo Bend area for pleasure or fishing. Although I didn't get to play golf, the course looked to be in great shape. This will be my first call if I am planning on staying in the area.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Cypress Bend"

5
jwstinet, Sulphur, United States 16/06/2017

Excellent stay, It has a very challenging golf course. Quality of the food was good, but there could be a larger selection on the breakfast buffet. Did not eat the dinner buffet as we had a banquet style dinner meal.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We sincerely appreciate your feedback and I am delighted that you enjoyed your visit with us at Cypress Bend Resort. We look forward to welcoming you back in the future!

"flea bag"

1
User 14/06/2017

the room so small you couldn't walk around it, very hazard, electrical outlets with mult plugs, tile falling off wall, shower with knobs wouldn't work. very poor needs to be gutted and redone can't believe city of Chicago hasn't closed it down. Only thing good was employees

"Views and Landscaping Great/Guest rooms Bad"

2
94randyk, Hockley, United States 13/06/2017

If you are looking for a place with great views and landscaping you'll love this place. If you want a clean comfortable room to stay in you'll need to look for another location. IF you like to smell of carpet fresh you'll love this place. The aroma of the cover up freshener is overwhelming when you first walk in the guest building. I would really like to offer a better review but I just can't this trip. Staff is great.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate your feedback and we will certainly look into improving the areas you highlighted. We are grateful for your business and we look forward to serving you again.

"Cypress Bend Resort"

3
994bethf, Houston, United States 12/06/2017

The outside of this hotel is beautiful. The inside has much to be desired. Like staying in a cheap hotel with loud air conditioning and not much in resort amenities. My hotel room was only cleaned once while I stayed there for 4 nights.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to tell us about your stay. It is always our mission to provide a positive, memorable experience for all of our guests and it is clear we have fallen short of our goal in this instance. Please accept my sincere apologies for the issues you experienced in your guest room and with house cleaning. We have forwarded your comments to the appropriate hotel teams to ensure these issues were isolated and corrected moving forward. We hope to have an opportunity to better serve you when your travels bring you back.

"If You Haven't Stayed Here You Should"

5
TripMiester, Ohio 01/06/2017

This was one of the nicest places I have stayed and I have traveled the world. It is not a place if you are looking for big city life or lavish entertainment. This hotels offers so much more. Sweeping vistas, rocking chairs at sunset, monopoly or swimming or playing pool near your room. If you like to golf while enjoying the quiet sunrise or drink a beer while watching the sunset over the river, this place is for you. If you like to hike their is a trail to capture the towering trees and admire the birds. The food is great and the rooms are well appointed. There are parks nearby to admire and yes they do have internet and cable if you can't find anything else to do. It is a beautiful property and surrounding area. If you don't go you won't know a little piece of beauty. The only comment I would say is the front desk staff needs a little assistance in helping to support the customer. They were not that friendly and we were there during a power outage, so for those not used to this situation more assistance would have been helpful. We didn't need it, but it is an area that has room for improvement.

"Secret Getaway Resort in Louisiana"

5
Joyce B, Flora, Mississippi 01/06/2017

Cypress Bend Resort in Zwolle is a wonderful "country club resort" on the shores of Toledo Bend. There is a golf course, hiking trails, bikes, swimming pool, spa, and so much more. Beautiful location!

"weather back up plan"

1
User 01/06/2017

The weather was bad but the hotel had no disaster plan. No generators and it is a remote location. We slept without lights and the yappy dog kept us up for hours. I encourage the chain to take into account the weather will be extreme and guests need to be communicated a plan if that happens.

"Harbor in a storm"

5
ladydoc61, Lafayette, Louisiana 29/05/2017

We drove through a horrific storm and arrived later than we had hoped. There was no power, but the front desk staff was friendly and helpful, and we were able to check in. They offered complementary cold sandwiches and sodas, as well as flashlights. Unfortunately, the weather kept us from doing what we had planned, but the rooms were spacious and clean. We only spent one night, but I hope to return to enjoy this beautiful area in the near future.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you, for your kind comments. We just got power back last evening. Please come back and spend a few days with us so you can really take in the beauty and atmosphere that makes us a destination of choice. We so greatly appreciate your kind comments. Sincerely, Gary G

"Wonderful experience!"

5
I7699TPdianah, Baton Rouge, United States 29/05/2017

We would recommend this facility to anyone who is looking for a delightful stay in a first rate hotel. The golf course is beautiful, the pool was clean and the water temperature perfect! The restaurant offered wonder menu choices for all meals and the staff was exceptional! The front desk staff were friendly and a delight with which to interact.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
We are so delighted you enjoyed your stay with us and thank you so very much for the wonderful review. You captured the essence of Cypress Bend Resort and I sincerely hope you will return and allow us to pamper you again. Sincerely, Gary G

"Over priced resort"

3
davidpH9655BQ, Ganado, Texas 23/05/2017

Was not what I expected of a hotel for the price of the rooms. Water control in shower not working properly. Restraunt not open before 5 pm for eating. Just wasn't what I expect out of a resort on such a large lake where fishermen will be staying.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for the feedback regarding your recent visit. I do regret you were disappointed. We have already sent our hotel engineer to look into the temperature regulation in the shower and that is being fixed. The formal dining room closes at 2pm and reopens for dinner service at 5pm. However, our Social Room is open serving our dining room menu AND Social Room menu. If this information was not shared with you, I do apologize. Hoping we see you again. Gary G

"Couples Golf Weekend"

5
mariahenry1968, Hockley, Texas 21/05/2017

We traveled with a total of 4 couples. The guys golfed and the gals chilled and relaxed while they golfed. We stayed in the golf suites. The accommodations were great. The customer relations employees were exceptional. Even house keeping went out of their way for us. The grounds were absolutely beautiful. We plan on making this trip an annual event. Loved Loved Loved it!!!!

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Maria, we are delighted everyone had a nice and relaxing weekend. We have something for everyone even if that something is doing nothing! We look forward to a return visit and showing you some improvements we will be making over the next several months. Kind regards, Gary G

"Awesome GetAway"

5
andrewtY3010CO, Wichita Falls, United States 19/05/2017

It is far away from everything and that makes it wonderful. I have never seen a greater variety of plants outside of the Dallas Arboretum or a Botanical Garden. The views are spectacular and the price is ridiculous for the amenities.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Andrew, thank you so very much for your favorable comments! I will share your botanical comments with our Horticulture team as they deserve it and work so hard to make our resort beautiful and earn comments such as yours. Hope you will return time and again to visit us. Sincerely, Gary G

"Best kept secret"

5
kymbau, Bossier City, Louisiana 28/04/2017

I was hired to do photos for an event held here. I am so glad because otherwise I would have never known about this little gem. It is tucked into the woods along Toledo Bend. The grounds are absolutely gorgeous. There are activities for the whole family. (golf, swimming, fishing, spa, bar) The staff members are so nice and helpful. This is one of the best kept secrets in Louisiana.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for this wonderful review. You did capture the essence of why people come here AND return. We hope to see you again and truly appreciate your comments. Sincerely, Gary G

"Quick trip to the Bend"

3
F1726KLdougd, Denham Springs, Louisiana 19/04/2017

Beds are not comfortable. Pillows are lumpy. Mirror needs replacing - bad marks all in it. Nice hotel - was only there overnight and didn't get to enjoy all the hotel things. Staff was super friendly and went out of their way to explain the hotel

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate your comments and will send our maintenance team in to address the comments on the guestroom. Thank you for recognizing our staff. we get many favorable comments on our employees as they are our most valuable asset! Hope to see you again when you can stay longer and enjoy all the offerings of Cypress Bend Resort. Sincerely, Gary G

"2 Nights overlooking Toledo Bend Lake"

5
OnTheBayouMan, Baton Rouge, Louisiana 13/04/2017

Yea this place has a few years on it and everything was not perfect, but what is??? The staff here COULD NOT HAVE BEEN NICER!!! Maybe some people would give a 3 or 4 star review, but the staff here made it a 5 star review. From reservations with Ms. Elizabeth, Ms. Kathy & Ms. Madison. And drinking coffee early in the morning with Ms. Mary LeFluer in the dining room with her co-workers. What a treat for me. Ms. Dawn with housekeeping. 2 very nice and kind gentlemen in the golf pro shop (thanks, my wife very much enjoyed the tour of the course). I was reared and accustom to South Louisiana hospitality and this was as good as ever, even though I don't consider this S. LA. Job well done. RJ, Cajun Country

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Hello RJ. I cant thank you enough for your very favorable comments regarding your stay and especially...our staff. This is one area we are Blessed is with sincere, caring and long tenured staff and associates taking care of our guests. Heart felt thanks for recognizing them in this review. This will be shared with them. I do hope we will see you again and please stop by to introduce your self and say hello. Kindest regards, Gary G

"Beautiful facilities and nice amenities"

5
pjg55, Marshall, Texas 13/04/2017

This is a very nice property with spacious rooms that are nicely furnished. As expected AC worked great and bed was very comfortable. Lobby is very nice and great for sitting around and chatting. Full service bar and restaurant adjacent to lobby. Only drawback is restaurant doesn't open until 7am. Although I didnt partake there is a spectacular golf course here that several friends have given high marks to.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so very much for your kind and thoughtful comments. This will be shared with our team so they know how much their hard work is appreciated. Guests comments and feedback is what keeps our staff and associates motivated and your review will most certainly do that. Glad you enjoyed your stay and I do hope we will have an opportunity to be of service again soon. Kindest regards, Gary G

"Beuatiful location"

5
jenniferpt2017, Somervill1, United States 10/04/2017

The view is fabulous! The rooms were nice! THE STAFF WAS SO WONDERFUL!! The restaurant was average, but it was convenient. They are pet friendly and have great walking areas for the pets to get some exercise. The grounds were very well maintained.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your favorable comments Jennifer! Please feel free to call the resort directly to discuss the restaurant with me. I would value your feedback. All the flora is coming into bloom so come back soon to take in the beauty and views once again. Sincerely, Gary G

"2nd stay / 2nd BAD EXPERIENCE"

2
Sunshine14388, Natchitoches, Louisiana 30/03/2017

We have stayed here for the last 2 years for a Memorial Tournament in honor of a young man that lost his life at age 19. This is this is the second time our experience has been bad. Last year the normal check in time was 3:00 and we did not get a room until after 7 p.m. AND STILL GOT CHARGE FULL PRICE BOTH TIMES!

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Yes, it was a very hectic weekend and I sincerely apologize for the delay in getting into your room. It was one of those times where we had 78 rooms depart and 80 rooms check in. We had "every hand on deck" helping out housekeeping and still, it just was not enough. Again, I apologize for your experience. The Tournament you came to fish in is a wonderful tribute to that young man. Should you chose to return, I invite you to call the Director of Sales to make your arrangements. Sincerely, Gary G

"Premier....by whose standards?"

1
Karen D, Assumption, IL 27/03/2017

Arrived to check in at 530pm and was informed that the girl responsible for check in was at break and we would have to wait for her return. Went out to eat with friends and returned after dark. Unaware of trick to get into room and had to call maintenance. Finally get into room and it is 85 degrees and air conditioner does not work. 930pm at night we are being relocated to another room. Air works! No cable! Only thing premier at this place is the price and the maintenance guy.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Karen, It is very disappointing to hear what you experienced when you stayed with us. We should have been able to check you into your room no matter who was covering the desk. I sincerely apologize for that. Once in a while we have air conditioning challenges and it is comforting to know you were taken care of by our excellent maintenance staff. I know our rooms division will also be responding to you and even though we fell short of your expectations (and our frankly), I do hope you allow us another opportunity to be of service. With appreciation, Gary G

"Awesome Stay"

5
U5489CEmichaelh, Jacksonville, United States 27/03/2017

I highly recommend staying here. The golf coarse is beautiful, the lake and fishing are awesome and the room and hotel were great. The staff is friendly and always available. I will definitely stay here again!!!!!

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so very much for your kind comments and positive review of our resort. We have a host of people who work hard every day for our guests and receiving reviews like yours make it all worth it. Thank you again and look forward to your next visit! Gary G

"Great scenery! A beautiful location. "

4
User 23/03/2017

This was a good place for a business conference. The hotel is a little older. Rooms were comfortable but slightly dated. I think the value was right but I'm used to a little more polish when it's a resort. Overall good experience. Tough golf course and a true test. Course conditions were average. Greens pretty beat up.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your comments Nathan. The greens are going through transition right now between fertilization and weed treatments so yes, I imagine they may have been a bit rough. By mid May they should be in very nice shape, especially if the weather patterns and heat hold. Thank you again and I hope we will see you later this spring and summer as I believe you will see a big difference in the greens. Cordially, Gay G

"Liability room"

3
John T, Natchitoches, Louisiana 23/11/2016

This room should have been taken out of rotation until everything was fixed or before the whole building burn downs. I probably should have changed rooms but I figured I was safe and ready to go to sleep since the breaker tripped and there wasn't anymore power to the room other than the ac unit and bathroom light. They had to know there was a problem before giving me the room because everything was unplugged in the room. The breaker blew once I plugged the alarm in.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Yes sir, I responded today to your comments via another website you made comments on and I trust you have seen that. I was not aware of the outlet problem until I read your survey today. That was actually addressed upon your departure and was a faulty lamp which has now been replaced. I do apologize for that inconvenience. The rest of the unplugged items were due to cleaning and moving of furniture to do so. Everything should have been plugged back in, which has also been addressed. Thank you for your comments, sir.

"Guys Golf Weekend"

5
ejtritt, Houston, Texas 26/10/2016

We come out here once or twice a year for a guys golf weekend and or a family getaway. This last trip was great as usual. Comfortable bed, good food, and GREAT golf. The property looks great and looks like they have done some minor upgrades recently. Always well worth the drive and I always get asked by the guys when we are going back.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Mr. Tritt, What a delight to have you back again to enjoy some valued time and golf with your friends. Thank you for your loyalty and kind comments. Noticing some of the work that has been done is also appreciated. Will look forward to a return visit and as always...the welcome mat is out! With gratitude and thanks, Gary

"A Louisiana Gem!"

5
Martha H, Natchitoches, Louisiana, United States 15/10/2016

We love it here!! We live in Natchitoches, 40 miles away, and when we need a mini vacation...this is the first place we think of! LOVE everything about it!! The staff is amazing, I can't think of an accommodation we have ever needed that they couldn't do! Hoping to be back there before lunch today!!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Dear Martha, Thank You so very much for your kind comments! Our staff works hard for and appreciates our valued guests. I will share your wonderful comments with them this week. Would welcome the chance to meet you on your next visit. We will continue to work in a favorable way to earn your business time and again. Most sincerely, Gary G

"Breathtaking"

5
User 10/10/2016

The most beautiful & relaxing place I have ever stayed. It is a hidden jewel. This place has been kept a secret all these years is all I can say, but that's why it is such a quiet and laid back experience.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Greetings Bill, Thank you so very much for your favorable comments. You have found what Cypress Bend Resort is all about...You and a pleasant experience. I do hope we will see you again soon. We appreciate you. Sincerely, Gary G

"A Great Hideaway!"

5
TerryHopkins73, Marshall, Texas 10/10/2016

The perfect place to get away! This is a golf resort. I don't play golf but had a great time! There are trails to walk on, a clean fitness center, a nice pool, and areas to " sit in the butterflies" all around the complex. We had a great time visiting the area and the "Tamale Festival" in Zwolle. Will not eat for the next week because there was sooooo much great food!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Hello Terry. I am so pleased you enjoyed not only our resort, however, one of the Festivals that make Toledo Bend one of the fun and desirable places to visit in Northwest Louisiana. Oh, and we serve those very same Tamales in our restaurant! Come on back for a little more Siesta time! Our welcome mat is always waiting. Gracias, Gary G

"If you haven't been, go"

5
Debbie H, Baton Rouge, United States 10/10/2016

It's worth the drive! It's very relaxing, a beautiful property unlike anything else in Louisiana. I would compare the hotel itself to the Marriott Grand in Point Clear. Even if you don't golf or have a boat, just go - it's a gorgeous hideaway.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Wow Debbie! Thank you for your most favorable comments. We are truly in good company when you mention a destination like you did. We continue to make Cypress Bend Resort a desirable place to come and relax, spa, golf or just sit on the terrace and enjoy a beautiful sunset and lake view. You found the magic, please come back. Gratefully, Gary G

"Out of thew way and worth it"

4
K-nine9, Atlanta, Georgia 07/10/2016

This may or may not be on or near your destination (unless you are a golfer) but it is worth a little extra travel to get there. The staff are warm and friendly, the beds are very comfortable and housekeeping does an excellent job. If you put the address into your GPS you will wind up about a mile short but just keep driving and you will soon see signs for the property. There was a cut towel sculpture swan to greet us on arrival and each day's return. It is a peaceful and quiet setting among the woods and near the lake.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
My sincere gratitude for your favorable comments and thoughts. Our guests and their experience and comfort is why we chose the hospitality industry. When you get to work in an environment and resort such as Cypress Bend Resort, we want to share it with others. As such, we are Blessed. Hope to welcome you back again soon. Kindest regards, Gary G

"Enjoy your marriage!"

4
User 30/09/2016

Is the best place to relax and enjoy nature! The hotel was full but you don't feel the crowd. You can enjoy everything! The staff are great. You can enjoy play golf, go fishing, swim, read a book or only seat outside and enjoy the beautiful view!!!!!!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so very much for your kind review and comments. You truly "get us" and the ambiance of Cypress Bend. We enjoyed having you as our guests and hope we may welcome you again in the near future. Most sincerely, Gary G

"Amazing Getaway"

5
ajtheriot, Lafayette, Louisiana 25/09/2016

My wife and love getting away and this place was absolutely the best price while delivering a beautiful experience. Grounds are very well kept, rooms are very clean. We had mimosas while rocking in rocking chairs soaking up the morning view with a nice breeze. I had seen other negative reviews and how the food was overpriced...all I can say is you don't get out much. The steak and glazed salmon were off the chart. Highly recommend this place and will visit again and again.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
This review absolutely made my day today! This will be shared with the staff as it gives me great pleasure to let them know when our guests have a wonderful experience. That is our goal, every time. I saw you enjoying Mimosas on the Terrace and taking in the scenery. So very glad you had a wonderful stay. Sincerely appreciate your comments and hope we see you again. With appreciation, Gary G

"A lovely hotel and a wonderful stay"

5
Sue I, Baton Rouge, United States 14/09/2016

Cypress Bend is beautiful. The hotel itself and the grounds were lovely and beautifully kempt. Our stay in the Golf Suites was perfect for our family. We had some problems with our reservation, but the staff took great care to make sure everything was as we needed it. We look forward to returning in the future.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you, Sue, for these comments. we have a gifted team of horticulturists that keep the grounds blooming with some kind of Flora all year long. I will pass your praises onto them. Happy to hear we straightened things out for your golf suite and we hope to welcome you back in the not too distant future. Until then... Kindest regards, Gary G

"Love the setting on the lake"

5
User 13/09/2016

This place is so relaxing, love the bar and just strolling the grounds. The pool and indoor spa great place to tune out the world. Complimentary bikes are a nice touch. The crab cakes in the bar are a must try!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so very much for your favorable comments. I have passed along your comments to our Executive Chef and our Horticulturist who has been with us for 16 years! Something is always blooming here at Cypress Bend Resort. We will keep a rocker on the terrace waiting for you! Kindest regards, Gary G

"Quiet Beautiful Place!"

4
caranedac, Texas 07/09/2016

We had a great time for Labor Day weekend! Golf Course was nice, beautiful view with the lake behind. Pool is very small, fitness center is ok. Clean Room and bathroom. Staff very friendly! A/C unit in the room was crazy loud and didn't stop all night. Good Value Hotel! I will sure comeback!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you very much for your feedback regarding your stay. We have addressed the AC unit in the room and I apologize for it keeping you awake. With all the rain in past weeks it has been a challenge keeping the golf course up to Par so thank you for your positive comment. I do hope we see you on a return visit soon as the welcome mat is always out. Sincerely, Gary G

"Good Stay considering other options in the area"

3
paiged1, Little Rock 06/09/2016

Toledo Bend doesn't have many options for groups but this has been the best one we have stayed in. The suites are a little outdated but served their purpose. The pool needs to cleaning but the greens and the overall atmosphere was great. The cleaning staff on Friday and Saturday were adament that it wasn't their fault our room wasn't cleaned it was a computer glitch. They didn't even bother to come in Saturday to change out the trash they gave me the extra bags to put in the trash cans. Same for the towels. The girl on Sunday was precious she came in and cleaned the entire suite and was so kind. All other staff members were very kind and helpful.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Please forgive me for not meeting your expectations, or mine. Computers are used for plenty of excuses however...not for leaving rooms dirty and unmade. I apologize. It is reassuring the housekeeper on Sunday was kind and helpful. I do hope we will see you again and invite you to contact me should you return. Until then, Kind regards, Gary G

"Best Stay Ever"

5
Deborah S, Farmerville, Louisiana 06/09/2016

Wonderful experience at this beautiful property. Well worth the drive. Upon arrival you sense that this is a place of relaxation and restoration. The food prepared by Chef Jon and staff is beyond delicious, prepared especially to enjoy and savor, and presented by staff that gets the importance of an enjoyable meal.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Hello Deborah... and Than You for your wonderful and kind comments regarding your stay. You found the reason why our resort appeals to people for a restful and tranquil stay. Our Executive Chef LOVES to cook for people who enjoy good food. I will pass along your compliments and hope we are able to serve you again soon. Kind regards,

"An alright stay but not slept up place"

2
bubba2898, Ponchatoula, Louisiana 15/07/2016

Stayed one night and man. Asked for a late check out and was told no with all the people checking in they couldn't. I go on web site and can reserve rooms all day long the same we had. People around resort were rude and snobby to my children. They ask one lady a question and she looked at them and walked away (17 year olds not small children) ask politely excuse me and all. A/C hardly worked & fan on patio falling apart just like all the wood rotting away. They need some help getting that place back represent able. Would stay again if it was only choice. Being from the country these people don't know politeness air respect from what I can tell. Food was decent.

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Hello Bubba, I want you to know I understand the frustration in not being able to receive a late checkout. With check out time being 11am and check in time being 3pm, we have only a few short hours to make rooms ready for our arrivals and you were with us on a very busy weekend. We try and accommodate our guests requests however sometimes we simply cannot. In regard to the rude staff, I really need to know more and invite you to call me. Our staff is one area we get glowing remarks on so this concerns me greatly. Rudeness is something I do not tolerate so please, call me at the resort if you wish to discuss further, as I do. Respectfully, Gary G

"Christmas get away with family"

5
Ruth W, Pasadena, United States 07/07/2016

Resort was very quiet and nice to visit. We stayed in the suite and had the family and friends with us. Was great having it to ourselves and the pool was great to enjoy with it being indoors. Will be going back soon. The price was great also.

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Greetings Ruth! I am so pleased you enjoyed your visit with us at Cypress Bend Resort. Quiet, beauty and solitude are just a few of the reasons we have strong repeat guests. I am glad we will be seeing you again and the welcome mat will be out. Gratefully, Gary G.

"Magical Wedding Weekend"

4
teresa10087, Malibu, California 15/06/2016

Cypress Bend Staff, I wanted to say thank you again for working to make your hotel available to our 200 guests for my daughter's wedding. It was a magically 3 days and it could not have happened without your help. Many of our guests had never been to Louisiana and went away with a love of Toledo Bend and a desire to visit your hotel again. Your staff worked tirelessly to take care of our guests and treated everyone with good old fashion southern hospitality. Our rehearsal brunch was perfect in the social room. Deborah, from the front desk, was our go to girl. She took excellent care of us during all the planning and room scheduling, all the way through to the last day. I know there were issues with some of our guests rooms not being ready on time and delays in the dining room which I would encourage you to improve upon in the future. Thank you again for helping to create a magical wedding weekend. Sincerely, Teresa Hebert

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Teresa, Thank you so sincerely for your gracious and warm comments. Your wedding guests were an absolute delight to have staying with us and our staff had many kind comments as well about your wedding guests. Yes, we did get have a crowd in the restaurant and social areas and we have already implemented service steps to improve the experience. Very kind regards, Teresa, Gary G

"Not worth the money"

2
Jay M, Baton Rouge 15/06/2016

Arrived at 2:30 PM, was told that we could not check in before 3:00 PM, the computers were locked. Ten minutes later, after conveying my displeasure, the computers were unlocked, and a room was found. You may have a policy, but don't lie to me. The rest of our party, approximately 30 people, had to wait, some for over 3 hours, for their room. We have held our bi-annual function here for over 16 years due to the proximity of older relatives. You would think they could get it right by now. Employee shift change is at 3:00 PM which is check-in time. Customers have to wait for this change while ALL COMPUTERS, golf shop, restaurant, service desk, etc. are locked. Really? Shift change at mandatory check- in time? How dumb! When we went to our room, the temperature in the hall was approximately 90° F. The room was cool, but the hall was hot as hell. The food was good, but overpriced. Our group would not stay here for our family reunion except for a 96 year old aunt who lives close by. And please, don't try to make amends with a complimentary round of golf like you have done in the past.

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Hello Jay, You know, you have brought up a very good point here about when we do a shift change. this is a necessary process however we are now looking at making an adjustment to the time we do this, so thank you. I do apologize for the inconvenience and miscommunication at check in. Yes, the hallways were very hot as our air conditioning unit went down on that Friday. Uncomfortable, I agree and now repaired. Hope we will see you again. Kind regards, Gary G

"Memorial Day with family "

4
kixette, Surfside Beach, Texas 29/05/2016

Cypress Bend is a beautiful location. The hotel is older, but in a very regal way. We checked in Friday of Memorial Day weekend. One of the big pluses for me was that they are pet friendly. We had about six rooms overall and everyone was on the first floor. You can access your room downstairs from the inside or outside. On the side of the resort with the stupendous views it was a little extra for the patio but oh so worth it. The restaurant is ok. Buffet is good food, nothing spectacular. We had snacks late Saturday night and the burger looked good. Terrence in the dining room took good care of us, brewing me fresh coffee and boxing up our to go orders as well. It was apparent that this weekend was probably their first busy weekend. Once the staff gets into the routine of the busy season the service level will probably step up. And of course I never once received BAD service. It was a great experience and I will go back. Didn't get a chance to try spa when I do I will update.

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Thank you for staying with us over Memorial Day Weekend. Yes, we were extremely busy, however, that is not new to us. Weekends and especially Holidays we are bustling with activity. It appears you enjoyed our Patio rooms which are among our most popular. So glad you enjoyed the views. Nature has Blessed us in many ways. We look forward to your return visit and I hope you will let me know when you are back with us. Most sincerely, Gary G

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.