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Cypress Bend Resort, BW Premier Collection Hotel, Many

4.0/5  - basé sur 337 notations.
2000 Cypress Bend Pkwy, 71449-7932, Many, United States - Voir l'itinéraire

Le Cypress Bend Resort, BW Premier Collection® est un beau complexe hôtelier de 95 chambres situé à la frontière de la Louisiane et du Texas, à l'extrême-ouest de la Louisiane, sur la rive du lac de Toledo Bend. Il a été élu meilleur lac des États-Unis pour la pêche à l’achigan. Doté d’un parcours de golf de championnat de 18 trous, d’un spa et de 1 022 mètres carrés d'espace de réunion agréablement aménagé, le tout avec accès à Internet haut débit, le Cypress Bend Resort est le lieu de séjour idéal pour les participants à des séminaires d'entreprise ou à des réunions de famille, les touristes et les pêcheurs, toute l'année durant. Vous apprécierez également la vue magnifique qu’offre notre terrasse surplombant le lac et la fin du parcours de golf, d’où vous pourrez admirer des couchers de soleil splendides qui vous donneront envie de nous rendre visite à maintes reprises. Nos grandes chambres spacieuses et nos suites Golf, toutes dotées d’un accès à Internet haut débit, sont conçues pour vous apporter du repos en fin de journée. Vous pourrez aussi vous détendre dans notre salon Sabine en sirotant votre boisson préférée ou dîner dans la salle à manger Cypress avec vue sur le lac. Le Cypress Bend Resort est la destination parfaite lorsque vous souhaitez laisser la ville derrière vous et vous concentrer sur ce qui est important, que ce soit un événement d'entreprise ou tout simplement… vous !

BW Premier Collection

Cypress Bend Resort, Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Sauna
    Sauna
  • Services de massage
    Services de massage
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 338 voyageurs
Note attribuée
Excellent
180
Très bon
92
Moyen
29
Médiocre
15
Horrible
22
CONSULTEZ LES AVIS POUR
En couple En couple
102
En famille En famille
83
Escapade entre amis Escapade entre amis
46
Professionnel Professionnel
72
Voyage solo Voyage solo
10
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Most relaxing place"

5
13/09/2018

Stayed at this resort for month. This is the greatest hotel resort that I have ever stayed at. It's kinda off the grid of the big city's and off to its self. This place is one of the most relaxing places I have stayed. Located in the woods off the banks of Toledo bend reservoir.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your amazing review. We appreciate your candid remarks and feel honored to serve such wonderful guests. We take comments like your to heart and share them with the team members. It goes a long way towards confirming that our service standards are being met. Please return on your next vacation and spend a few more days on Toledo Bend.

"Best Western "Resort" - with Potential"

3
31/08/2018

Looking for a nice get away - This is a mixed review - because I want them to do better at making this a resort. There is so much potential here to make this a fabulous place. The hotel has a beautiful entry and foyer. Cypress Bend had amenities to make it a Resort.. golf, pool, nice views, spa, bar, restaurants, event center.. etc. Grounds and landscaping are beautiful, we enjoyed the golf course and lake views. Check in/out and reservations were easy. Friendly helpful staff. Golf pro shop staff was super helpful. Breakfast at the restaurant was very good and reasonable.. not free - but reasonable. The indoor - outdoor pool was dirty, cloudy water and needed skimming - so did not use. The first floor smelled like wet pets. The room was spacious but the excessive Febreze about killed us. It was so strong it lasted the entire visit. What are they covering up? There was mold on the shower head, dirt on the light switches ( gross). Shower took forever to get hot. There was a frig, but no microwave to heat up my left-overs. So that was a waste. AC - was inefficient - we could not get it to a comfortable temperature and the room was always humid. We are from Texas so are familiar with humidity. But it was just too damp. Bed - seemed to have a extra pillow top making it a bit soft - but not bad. Linens were Best Western quality - not great and the sheets were wrinkled. So in summary - unfortunately the feel was more Best Western than Resort. Need to improve the smells and cleanliness for us to consider a return.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"Excellent resort"

5
26/08/2018

Very relaxing place to stay. The grounds are beautiful, well maintained. Customer service is outstanding. Food and drinks are available so no need to go anywhere. Only issue was not being able to walk the trail or be closer the the river.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate the time you took in reviewing our hotel and we are glad that you were able to take advantage of many of the amenities that we offer! We hope to welcome you back soon at Cypress Bend Resort!

"Beautiful Resort"

4
16/08/2018

This resort is beautiful with great views of Toledo Bend. The lounge and restaurant are excellent. We enjoyed our stay there. It was very relaxing! The only improvement would be new mattresses in the rooms. Ours were very worn. The room was spacious and clean. We would definitely go back again.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are so appreciative that you took the time to complete an online review of your recent stay with us! We are elated that you enjoyed your stay with us as much as we enjoyed having you here. We look forward to your return!

"Beautiful property, exceptional service"

5
13/08/2018

From the time I arrived until the time I left, the service at this hotel was top notch! Rooms were very nice, clean and roomy. The room had a lot of natural light during the day and plenty of lamps when the sun went down, the bed was super comfortable too! The view from the golf course hotel was beautiful! The cell phone service was not great however, they had decent wifi that helped.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for letting us know that we exceeded your expectations! We appreciate you staying with us at Cypress Bend Resort and we look forward to serving you again.

"Hidden Retreat"

4
13/08/2018

Warning...the hotel is in the process of being renovated. Details are changing on a daily basis. If you book a King Patio Room on the Best Western website, you may find a comfortable Queen bed in your room. The king mattresses are on order. If you need a king size bed, call the hotel before booking a room. The common areas were beautiful and peaceful. The air conditioning was working. The restaurant staff was friendly and helpful. The food was tasty and served promptly. The menu prices were reasonable for what we received. We stayed in a Patio Room that has been updated. Clean, comfortable, quiet night's rest. Note...there are no dividers between patios. It is one long porch....a smoking porch. Whether or not smoking will be a problem will depend on your tolerance for smoke, and whether or not your neighbors are outside smoking. Note...The balconies are not connected to one another. There is a refrigerator in the room, but no microwave. And yes, we do plan to return.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"Good place to stay"

4
03/08/2018

We just spent two nights here. We are in the restaurant he first night. It was fair, nothing to overly brag about but wasn't bad. Our room, clean but old. The furnishings need to be updated. The front stay, friendly but one young man was unable to answer a few questions that I had. As I walked away I told my wife his parents made him get a summer job. Spoke to another front desk person, a young lady. I asked about 10 rapid questions, she handled all of them good.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our guest and for taking the time to write such a nice review. We look forward to seeing you again.

"great stay"

5
30/07/2018

The rooms were affordable,very clean and the people that worked there was great.they get what every we needed..we are hoping to go back in the fall God willing. If anyone like golf they have a beautiful golf course there.if you stay here for the first time you will want to come back.I just love it thereI hope whom every read this will give it a try.you will love it too.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for the wonderful response regarding your stay with us at Cypress Bend Resort. I am delighted to hear that you enjoyed your time with us and that our amenities exceeded your expectations. I hope we will have the pleasure of seeing you the next time your travels bring you to Louisiana!

"Disappointing"

2
15/07/2018

The view of the golf course and the lake from the terrace is nice. The small garden area is pretty. Although the hotel is under a much needed renovation, we found the entire "resort" to be lacking. From the front desk staff who were less than accommodating and not very helpful upon check-in, to the extremely slow restaurant service, to the mattress that was higher on one side than the other, to the blankets that were frayed and tattered, to the bathtub that did not have a flat bottom (in a handicap accessible room), to the spa that did not have a private shower area or quiet room for relaxation, to the rooms undergoing renovation and looked like a tornado had hit (the doors were left wide open for all to view), to the lack of air-conditioning in the lobby, to the mold in the bathroom wall surround grout, to the worn lobby furniture, to the dust webs on the lobby chandeliers, to the beds that were sloppily made, to the coffee pot that had water already in it...This did not feel like a premier resort, but an old, less than average hotel. We booked 3 rooms directly with the hotel, were not told about the renovations, but were told that by booking directly (for a higher cost because they could not match the online rate), we would receive the requested rooms (patio). Upon checking in, we were told that because of the renovations, there were no patio rooms available. However, another group checked in after us and were given the patio rooms as noticed by their gathering on their patios in the evenings. My suggestion - book online and get the lowest rate possible. Our stay was not worth the price paid by booking direct. This is not a place we will return as it's a 3.5 hour drive from home. In the same amount of time, we can be at a much nicer resort in Alabama with many more amenities and much better service. We had hoped that this was a hidden gem in Louisiana, but no such luck. There is nothing luxurious about this hotel. It was a huge disappointment.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to tell us about your stay. It is always our mission to provide a positive, memorable experience for all of our guests and it is clear we have fallen short of our goal in this instance. Please accept my sincere apologies for the issues you experienced in your guest room and with house cleaning. We have forwarded your comments to the appropriate hotel teams to ensure these issues were isolated and corrected moving forward. We hope to have an opportunity to better serve you when your travels bring you back.

"Fishing Trip"

3
09/07/2018

I have in the pass always enjoyed staying at this resort while visiting Toledo Bend. This visit, the hotel is in a remodeling stage. The bed is more comfortable than last visit. I think we had a new mattress. Last visit the bed was extremely uncomfortable. The shower settings would not stay at a comfortable setting. It was extremely hot or extremely cold. Lost tv reception several times.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your feedback and for choosing Cypress Bend Resort during your stay in our area. We are very sorry for the problems you encountered during our renovation process. We hope that you give us another opportunity for a better experience.

"Nice and relaxing"

4
09/07/2018

The grounds are beautiful. The food is very good. The staff is friendly and helpful. The rooms need updating, the beds need new mattresses. The pool sides needed a good scrubbing but the water was clean and pretty. It is my third time there and I will be back. Good place for rest and relaxation.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate the time you took in reviewing our hotel and we are glad that you were able to take advantage of many of the amenities that we offer! Thank you for your mention of our good service and friendly staff. We hope to welcome you back soon!

"Thompson family"

2
01/07/2018

It was nice enjoyed it it was very pretty and everything in bloom went and ate at the cafe and the air must be out because it was hot but then girls stuck with and made us happy it was cooler outside than inside please get them girls the cafe and pro shop some air the people in the pro shop was great to I will be back

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"Great venue for your next special event "

5
29/06/2018

Very nice stay. I will definitely be back. Plenty of parking and great views of the lake. I will have to plan time on my next stay to include a round of golf. Off the beaten path but a great find. Great staff too.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are delighted to see you had a pleasant visit to Cypress Bend Resort. Thank you for your mention of our good service and friendly staff. Come back and see us again soon.

"Great teip"

5
19/06/2018

Visited Cypress Bend with three other couples for golf & celebrate our 50th anniversary. Wren helped plan our meal for our anniversary & we ate on the patio. They even fogged in the afternoon to make sure that we were not bothered by mosquitoes. The service was excellent & the food very good! We ate in the dining area several times & Mary took very good care of us. She was very busy but made sure we got our orders in a timely manner. Enjoyed the golf course very much & will definitely be going back! All the staff was very friendly & made sure we were pleased.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for sharing your excellent experience with others and for recognizing our courteous and friendly team here at Cypress Bend Resort. We are fortunate to have amazing and helpful employees on our team. We appreciate you staying with us and we look forward to the opportunity to serve you again.

"Dad Adventure "

5
08/06/2018

Took my dad on a family history adventure. I couldn't wait to get to Cypress Bend Resort. I have been many times spending time during the summer in the area. The Resort didn't disappoint from the service to the food. We were there during the week and it was a very pleasant 2 night stay. Thank you Tammy, Deborah and Gabby for taking care of our needs and service... you are the best. Every meal was great at the hotel with a good variety. Can't wait to go back. The grounds were in bloom everywhere and the pictures I got are very good. See you again soon.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"Get away & relax"

4
07/06/2018

Cypress Bend is a hidden gem and great place for R&R. Great bass fishing on Toledo Bend is one option, with the lake just in front of the hotel, and nearly on every side. The 18-hole golf course adds to the beauty. The hotel itself is attractive and has a number of nice places to relax with friends. Rooms are spacious and comfortable, and the staff is especially friendly. The restaurant is OK, if a bit pricey. The furnishings are a bit worn, however, with frayed carpet apparent in some places. The swimming pool area (split indoor and outdoor) is OK, but the chairs are hit or miss. The gym is a bit of a joke, with a number of pieces broken down, which may have been one reason I didn't see anyone else in there all week. All in all, though, it is a great place for a quiet retreat.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Golf and wine with view"

5
30/05/2018

Wanted to change up my hotel stops on my sales calls so I tried Cypress Bend. What a great place to relax. The view from the resort is fantastic. As are the view from the golf course. I had a glass of wine out on the patio and enjoyed the herb garden with a great view of the lake. The staff was super friendly.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are delighted to see you had a pleasant visit to Cypress Bend Resort Thank you for your mention of our good service and friendly staff. We appreciate you staying with us and we look forward to your return.

"Toledo Bend Fishing & Golf Trip Memorial Day W/E 2018"

3
29/05/2018

The hotel lobby & grounds are nice. The rooms need to be updated. Restaurant service was terrible and there are limited options in the area. Very convenient to golf course & state park boat launch. Pool is ok but very small & was over run with kids. Golf course greens were in bad shape for Memorial Day weekend. Golf round was $54 so I was expecting a little better but the course itself is nice and a fun course to play.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are so appreciative that you took the time to complete an online review of your recent stay with us! We're sorry your dining experience didn't live up to your expectations. We appreciate your suggestions and will share them with our chefs, kitchen staff and servers whose goal is to serve our guests fresh, tasty, healthy meals. On your next visit to our area, we hope you'll give us another opportunity to provide you with the excellent food, service and hospitality we're known for.We look forward to your return!

"Housekeeping is nonexsistant"

2
24/05/2018

Best Western is trying, they just need to try a bit harder. The housekeeping was TERRIBLE. So many things were wrong, I don't want to list them all, but that didn't override the fact that this is one comfortable hotel. The staff is very friendly and the facilities are awesome. We won't stay there again because of the extremely poor housekeeping,.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Family Gathering"

1
21/05/2018

Please add microwaves to the rooms. The reason I can not rate the room as excellent is there were several dead bugs. That leads me to think it had not been used for a while and had not been freshly cleaned. Of course the lack of being able to warm anything was frustrating. Average service was because I had to clean spilled coffee and the clerk watched me doing it.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Golf"

3
18/05/2018

Corse is scenic but disappointing. Greens are pitiful. Fairways are ok but not for the price they charge to play. We usually drive an hour one way and play here once a week. We thought last year was just because of the flooding that the greens were in bad shape but that's not the case. Have been playing here for two years and they have yet to improve the greens. The grass dies t even cover them.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to complete this review and tell us about your recent experience. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations. We hope to have an opportunity to better serve you when your travels bring you back.

"Absolutely Gorgeous!"

5
25/04/2018

Beautiful and tranquil area. If you are a golfer, fisherman, or hiker, this is the place for you. Or if you just want to sit out on the patio and enjoy a book and a cold beverage, this is the perfect spot to take in the scenery and wildlife!!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"One night stay at Cypress Bend Resort."

3
26/03/2018

This hotel has always been beyond our expectations till now. The room was filled with dead gnats on the freshly made bed and furniture. We brushed off the bed and had housekeeping clean the furniture. If you stay here request the 2nd or third floor. The first floor allows to much noise from upper floors.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback. We appreciate you staying with us and we look forward to your return.

"Gem!!!"

4
26/03/2018

Great hotel, great location. Remote, very quiet, beautiful views. Immaculately clean hotel. A gem located at Toledo Bend! Planning to return to enjoy the spa and some fishing. Pool was very inviting. Tastefully decorated.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for letting us know that we exceeded your expectations! We appreciate you staying with us and we look forward to serving you again.

"Great Place to Get Away"

5
26/03/2018

I had a bass tournament on Toledo Bend and needed a place to stay. When the family decided they wanted to join me, I looked for a nicer place to offer them to stay. We really enjoyed our time here. The rooms were nice, the lobby was beautiful, and the views overlooking the lake and golf course were amazing. We'll definitely consider going back.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"anniversary weekend"

5
10/03/2018

My husband and I came for our 2nd anniversary. We had such a great weekend. This is our second time staying here and the staff is always so nice. I made sure to get Teesa's name in the social room. She is always so helpful and sweet. There is also a guy named Garret that helped a lot. Will definitely come back again because of them!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your gracious comments regarding your recent stay at Cypress Bend Resort. We appreciate your enthusiastic endorsement and assure you we will do whatever it takes to continue to earn your trust. Thank you again for your patronage and choice of hotel. Safe travels and we look forward to your return.

"Luxury on the Bend"

5
05/03/2018

This is our 3rd stay here on Toledo Bend and we wouldn't stay anywhere else. Played the golf course for the 1st time and it was wet from all the rain and took a little longer because it was cart path only, but the course is challenging and scenic at the same time. Also caught 10 fish on Toledo Bend! Will be back!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Business/Personal stay at the Resort"

4
13/02/2018

Overall, my wife and I were pleased with our stay Cypress Bend Resort. I had a business meeting at the Wildwood Resort that I traveled to each of 4 mornings, since Wildwood didn't have handicap accessible roll in showers such as what you have at Cypress Bend. I can tell you that your Resort is very comfortable and beautiful, far better than that other place. My wife enjoyed the Quesadillas in your restaurant and told me the service was wonderful. My only negative was that it took 20-25 minutes to get warm water to take a shower or shave, so my wife and I only showered 1 time each over our 4 days there.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your feedback regarding our water heaters. We're sorry we didn't provide you with the quality of services and amenities you deserve. We know how important a hot shower is and your comments will help us to improve the situation. We hope you'll give us another chance and stay at the Cypress Bend Resort again in the future.

"Beautiful Resort"

4
04/02/2018

We stayed at the resort for 2 nights, it's definitely a beautiful and peaceful place with a great staff, who was always available and greeted us with a pleasant smile daily. Every staff member was very pleasant and helpful. The golf course was beautiful, the dining room was nice and served delicious chicken quesadillas, social room was nice, So many great qualities to name at this resort ,so I'll just stop here lol. Now for the one thing which may have just been us, the bed was very hard but with all the other wonderful qualities this resort has that's definitely not a deal breaker .We will be returning!!! Thank You Cypress Bend Resort for extending your great hospitality!!!! We wish you all great happiness, well see you soon :)

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"Christmas Getaway"

3
27/12/2017

Stayed three days over Christmas,the staff at the hotel was great, the food in the restaurant was good and the staff at the golf course was exceptional. The room left a lot to be desired, the light over the hallway sounded like a B52 coming in for a landing could not use it at all, it took 20 minutes to get hot water to the bath and the ice maker on the 3rd floor did not work at all.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We appreciate your feedback and we will certainly look into improving the areas you highlighted. We are grateful for your business and we look forward to serving you again.

"An Amazing Resort!"

5
26/12/2017

We loved Cypress Bend Resort from the time we got there until we left. Since it was Christmastime the lobby was decorated beautifully with 5 Christmas trees. We ate in the restaurant three different times and thought the food was excellent! We were not sure if the restaurant would be open on Christmas day but it was and many families were there. We had two very helpful and friendly waitresses named Mary and Alex. We tried the Spinach Salad with hot bacon dressing, the Cheeseburger, the Chef Salad and the gumbo. For breakfast we each had the Traditional Breakfast of eggs, potatoes or grits, bacon, ham or pattie sausage. Everything we tried was delicious! Our room was spacious with a refrigerator, coffeemaker and the bathroom had 2 sinks. The bed was extremely comfortable with 5 pillows and the room was very clean. There was a beautiful bar decorated with dark wood with a pool table right outside. If you take your family to Cypress Bend, there are many tables in which to play games on so don't forget your favorite games. The resort also has an outside and inside pool. My husband used the workout room and said that it was really up-to-date. The grounds are kept very nicely! Cypress Bend is cozy and quiet. We hope to return soon!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our Guest and for taking the time to write this nice review. We strive to provide our Guest exceptional service and I am thrilled to see we are doing so. Thank you for your loyalty and we look forward to seeing you again soon.

"Toledo bend"

5
23/12/2017

Nice place , too cold to golf but a beautiful course. Can't wait to go back and fish next trip. Beautiful view of the lake, had a upstairs room with aprivate patio outside. The bar menu was great. Would stay again.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Nice getaway "

5
17/12/2017

We were greeted by Cassie at the front desk. She was very kind and helpful. We enjoyed our family weekend getaway. We even had breakfast with Santa! Looking forward to coming back again soon. Very friendly staff.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate you taking the time to share you and your family's experience with us. We are pleased that everyone had fun and enjoyed their stay. We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Toledo Bend"

5
16/12/2017

We stayed at Cypress Bend Resort recently, The property is in an excellent location, very friendly staff and food is good in the restaurant and lounge. Staff is very helpful and the grounds are kept up very well.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Hidden Gem"

5
12/12/2017

While driving to this resort I was really upset that it was further than what was indicated on the booking site; however, when I arrived I was taken back by the beauty of the resort. I arrived after dark so it was lit up for the Christmas Season and was beautiful. Upon waking in the morning I was able to see the beauty of the resort grounds and had a chance to walk around before leaving. This resort truly is a hidden gem in Many, Louisiana.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Peaceful Place in the Woods"

5
06/12/2017

The rooms are large and very clean. We stayed in a Suite with a full kitchen. The grounds are beautiful and inpecablly well kept. The restaurant on the resort is great. A wide selection and great service. our stay was during the Christmas Holidays and the lobby decorations were a great surprise.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We are grateful for your business and we look forward to serving you again.

"Excellent get away for any couple, quite ,secluded ,clean and super friendly staff. It was a much needed getaway."

5
04/12/2017

Great get away for any couple wanting beautiful views, friendly staff, and relaxation. The grounds were lovely and the down time was amazing. There was a restaurant on site and the spa and heated pool was a big plus.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Your description of your stay with us was very heartening as we strive to deliver on our promise to make each guest stay memorable. Your comments were inspiring and we trust that should your travels bring you back to Louisiana, you will always remember your friends at the Cypress Bend Resort. We appreciate you staying with us and we look forward to your return.

"staff very helpful"

4
28/11/2017

had some issues with the room, they made all efforts to resolve them we came to a resolution for both of us. will go back again hoping that the issues have been corrected at this bestwestern hotel. very nice area to stay lots of wildlife to see.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our Guest and for taking the time to write this nice review. We strive to provide our Guest exceptional service and I am thrilled to see we are doing so. Thank you for your loyalty and we look forward to seeing you again soon.

"Nice hotel with great views"

4
27/11/2017

hotel was nice but what made this place stand out were the views of the golf course and Toledo Bend Lake. already planning for a return visit to this hidden gem. will stay and play golf on my next visit. if you like eating fast food every day this is not the place for you as it is about 15 miles from fast food restaurants. loved this place and can't wait to return.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, Best Western Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Incredible Experience"

5
06/11/2017

From the moment we arrived at Cypress Bend it was an Incredible Experience!! The entire staff is amazing and super friendly. The accommodations are wonderful and the restaurant is such an unexpected treat! We can't wait to return to Cypress Bend Resort.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Like a time share stay."

5
06/11/2017

Only stayed 2 nights. This resort was the closest to my Grandmothers house in Texas. Flew into Shreveport and drove to the resort in a rental car. Make sure you go to the food and liquor store in Shreveport because this is limited smaller stores around Many, LA. The suite we had reminded me of a timeshare. Checked in at the main hotel but our suites were located across the golf checkin. We were on the second floor which there was an elevator. The second floor had a small rec room with a pool table. The suite had a full kitchen and dining table and living room with a fireplace. Bedroom with 2 queen beds and a bathroom plus a vanity/sink in the hall. Look like at one time there was a stackable washer and dryer. It was great to have the family meet at the resort. The resort had a great view of the lake with rocking chairs. Indoor/outdoor pool and hot tub and exercise room was there but we didn't have time to use. There was a restaurant that we didn't use but had a full bar with tv's. Can't say I would be back but, if I was to go to no mans land again, I would defiantly stay there!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort, BW Premier Collection with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Retreat on the lake"

4
04/11/2017

Great get-away...but really a get-away. Off the beaten path. Lovely landscaping. Newly refreshed carpeting/decor. Clean and spacious room. Good mattress. Lighted makeup mirror in room a plus! Restaurant, bar, and golf pro shop café, so choices for dining on site, all with nice views. Sunset on the patio overlooking lake. If staying in hotel, ask for odd-numbered rooms for lakeside view. Good golf course with very good rates. Hilly and set in natural forest, with some holes lakeside and a few over-water shots. Challenging but not overly difficult.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Great place to unwind"

4
27/10/2017

I have been staying at this resort many years and love the atmosphere along with the golf course . Tucked away in the pinney woods of north Louisiana it is a treasure just waiting to be discovered. No need to leave once you are there as all ammendies are offered. Younwill not be disappointed

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Cypress Bend Golf Resort"

5
25/10/2017

I stayed here as part of a wedding party. It was the first time I had stayed at this hotel. I was impressed by the staff and the facility. The staff went out of their way to make sure that we felt welcomed and that everything went well.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Great Stay"

5
24/10/2017

Stayed here while visiting family in Many. Really enjoyed our stay. Golf course was in nice shape. If you are looking for a really nice hotel with beautiful views check this place out. The room was large and well appointed.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort, BW Premier Collection with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"Golf Outing"

5
09/10/2017

Great job by all at the resort, Our golf outing was a great success and the course location is a cut above. Outstanding facility and service, always there to make it a great vacation. I would recommend the resort to all.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to provide feedback regarding your recent stay with us. As service is our top priority, I am pleased to hear that we met your expectations. We are glad that you were able to take advantage of many of the amenities that we offer! We hope to welcome you back soon!

"In the middle of nowhere"

4
09/10/2017

It takes a long time to get to. The drive is worth it. Beautiful terrace with view of Toledo Bend. The flowers and plants on the property are wonderful. Great staff. Don't expect any big city newspapers in the mornings.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Lovely Gardens"

5
22/09/2017

The Best Western Cypress Bend Resort has the most beautiful gardens and plants. There is a fabulous butterfly garden showcasing plants that attract beautiful butterflies. The bottle tree and fountains add a nice touch.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to tell us about your most recent stay we want all of our guest to feel not only welcome but like this is there home, it was a pleasure to have you as our guest and we are delighted to hear we have met your expectations. We look forward to welcoming you again.

"Toledo Bend Trip"

5
19/09/2017

This hotel fills all our needs when going fishing at Toledo Bend. When coming in from a long day on the water fishing, It's nice to kick back in a comfortable room and decompress. The lounge area is very nice as well as the employees that work there to make your stay as comfortable as possible. We've enjoyed the food in the restaurant as well as the service. The parking area is secure for my boat. Important factor with the electronics.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort, BW Premier Collection. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Comfortable and Scenic!"

5
18/09/2017

This hotel is tucked away off the beaten path in a scenic area. Staff is helpful and friendly and the hotel is well maintained and clean. The room was large and the bed was most comfortable in any hotel I've stayed in!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your feedback and for recognizing our team for the friendly and helpful service they provided you during your stay with us. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We appreciate your business and we look forward to the opportunity to serve you again.

"BEST PLACE IN THE AREA"

5
13/09/2017

I wish I could tell you its horrible, that the food was lousy and the rooms were filthy. I wish I could say the staff is rude and the beds hard and lumpy. What I have to say is honestly the opposite is true. I travel weekly for business and this resort is beautiful nestled in the pines and cypress trees on the banks of a large lake. The comfortable rooms even have the best pillows I have seen in a hotel and I have stayed in many. What sets this hotel apart is the staff and their friendly care to detail. I will go back...next week and then the next for as long as my job takes me to that area.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to providing you the same level of luxury service during your next visit!

"Explore Louisiana-Anniversary Trip"

4
09/09/2017

The Cypress Bend Resort is well maintained with beautiful landscaping and grounds. We are not golfers but we rented a golf cart and rode the upper end of the course which had tremendous views of the Toledo Bend Lake. The staff at the lodge and restaurant were very helpful and friendly, Both of the meals we ate in the restaurant surpassed our expectations and the prices were reasonable. The room was a little dated but clean and maintained, We were suppose to have a lake view although it was more a view of the eighteenth green. I would definitely visit again. We both did not realize that Toledo Bend Lake was so large, some 86,000 acres. I think the next time we'll try a boat tour of portions of the lake.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate your kind remarks regarding your experience at Cypress Bend Resort. We enjoyed having you as our guest and value your feedback. We strive to deliver our service commitment everyday, and it's rewarding to our team to hear about our guests' stay. We appreciate you staying with us and we look forward to serving you again.

"Stay some place else"

1
30/08/2017

Hotel rooms are very outdated . Exterior appearance is nice but once you come in it needs a total renovation. Rooms have very old furniture the bathrooms are also old and out dated. The young lady that checked me in was not pleasant at all. Not one smile simply told me to park in the second parking lot and go through the double doors. It was also raining and no one to help with luggage. I sat on the sofa just for a moment it was hard as a brick and there were dead mosquitos still in the cushions and on the side. I would not recommend this hotel.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to complete this review and tell us about your stay. It is always our mission to ensure every guest has a positive, memorable experience and I am sorry to hear we fell short in this instance. Please accept our sincere apologies for not meeting your expectations.

"Beautiful, remote resort"

5
28/08/2017

Stayed there overnight during business trip in that area. Resort was very nice with beautiful views of Toledo Bend Lake and adjoining golf course, great restaurant, indoor/outdoor pool, and nice rooms. The resort is a little out of the way, but the drive is worth it. Will definitely stay there again when in that area.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to share your awesome experience at the Cypress Bend Resort with others on TripAdvisor. We greatly appreciate your business and your recommendation. We look forward to serving you again.

"So close to a great resort hotel!"

4
24/08/2017

You think of Best Western and you think of semi-trucks and parking at the door. Not at this resort. It is hidden, very quiet, and looks better than the online pictures! I don't golf, but I do know that the course is awesome. The pros of this resort is great service, fantastic amenities, and a whole lot of the great outdoors to enjoy. Cons are the rooms. They are in need of new beds and AC units. The beds should have been replaced years ago, and the window AC units are LOUD. Best way to put it, if they put the same effort into the inside that they do to the outside, this would be a first class destination!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Business Trip"

5
23/08/2017

The Hotel Staff very friendly, clean rooms, good location, food was good, good location. House keeping and front desk supported us in holding on to a personal item that was left after check out. Golf course in good shape. Parking readily accessible to rooms.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Room was not up to standard"

2
31/07/2017

We made it to the resort Friday night for a weekend for our Anniversary. Got to our room, the patio door would not open, I called for maintenance to fix it Saturday morning and it was never fixed. Upon going into our bathroom, we noticed that someones blood was on the door frame from the lock down to the floor. I told housekeeping, and we came back to the room Saturday evening and it was still there. So both times of trying to get stuff taken care of, housekeeping cleaning the room while we were out Saturday and not cleaning that off really made the room feel disgusting. Not to mention the only reason we paid for that room on that side was for the patio and we couldn't even use it. A whole lot of money wasted for a room that we could have got anywhere.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to tell us about your most recent stay with us. I was disappointed to hear your experience with us was less than satisfactory. Please accept our sincere apologies for the experience you had regarding your room type and house cleaning with the front desk staff. Rest assured your comments will be shared with the team in an effort to prevent any further occurrences of this nature. We hope to have an opportunity to better serve you when your travels bring you back.

"Good experience"

4
30/07/2017

Wasn't perfect, but overall a good experience. We've had family reunions every two years since 2001, in a lot of places, and consensus this was the best one we've had, and the beautiful location had a lot to do with it. Food was outstanding and the staff was very accommodating.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate you taking the time to share you and your family's experience with us. We are pleased that everyone had fun and enjoyed their stay. We look forward to your return.

"beautiful"

5
26/07/2017

great golf couse beautiful and diverse foliage if your golf game is bad, at least you hve have beautiful scenery. even though it rained heavily in the morning, we were able to play golf that afternoon. the hotel amenities were great and the food was great for trhe pice. great getaway holiday forn us.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at the Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"ODonovan Family Reunion"

5
25/07/2017

Hidden away in the deep woods of Louisiana is the most beautiful golf resort and outstanding hotel. It is in a remote location that adds to its beauty and intrigue. You can look out your window and enjoy the 18th hole of the outstanding golf course. This hotel is highly recommended by our family and we will return again.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate you taking the time to share you and your family's experience with us. We are pleased that everyone had fun and enjoyed their stay. We look forward to providing you the same level of luxury service during your next visit and look forward to your return.

"A great place to stay!!!"

5
20/07/2017

Hannah was the best front desk help I have ever had (and I travel a lot). Terrance was the best bartender anyone could ask for! Alex was both a fantastic waitress and a very attentive bartender. Morgan served me my dream Louisiana supper, and Mary served me TWO to-die-for breakfasts! Lauren was a wonderful server, also, and made my stay more enjoyable by hanging out to talk for a while (by the way, she's quite the artist). There are more, but I don't remember their names - one was the security guy on the night between 18 and 19 July 2017. There were also some mix-ups with my room, but they were all handled very professionally and courteously. I can't wait to return here!!!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We are always so pleased when we hear comments such as yours that describe your satisfaction with your Cypress Bend Resort experience. It was our pleasure to serve you and we trust you will become a frequent guest of ours as your travel plans permit a return to Louisiana. Thanks again for your kind remarks.

"Cypress Bend Hotel"

3
19/07/2017

Fair hotel for the money paid however have stayed in plenty of hotels for the same amount of money and were much nicer. Poor quality of mattresses, room smelled a little musty and felt damp even with the air conditioner going. Paint is beyond needing to be redone. The view from front lobby and patio is very nice and pretty. Nice job with the landscaping but could beef up the appearance of the wing with the rooms. Food was good .

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your feedback and recommendation. We appreciate you staying with us and we look forward to your return.

"Family visit"

5
18/07/2017

This was the best place in the Many area. It was several steps above anything else we could find, and the price was reasonable compared to similar resorts elsewhere. If I were returning to Many, this is where I would stay again.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our guest and for taking the time to write such a nice review. We look forward to seeing you again.

"Cypress Bend"

4
17/07/2017

A wonderful place to get away from it all. I have been here many times and it is so peaceful and one of my favorite places to stay. The front desk is always friendly and very acccomidating. The spa is great and the view from the patio rooms is a little piece of heaven.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for letting us know that we exceeded your expectations! We appreciate you staying with us and we look forward to serving you again.

"Very pleased"

5
17/07/2017

Very good experience and would return to stay there when my travels brought me there. so many great things to do on the resort, you would never have to leave. Ground workers even were pleasant and their work really showed! Loved our stay, and the use of the suite and adjoining room worked great for our family!!!!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate you taking the time to share you and your family's experience with us. We are pleased that everyone had fun and enjoyed their stay. We look forward to your return.

"Beautiful property, loved the view, enjoyed the food!"

5
10/07/2017

Beautiful grounds and loved the patio overlooking the lake. Great lobby area with two large fireplaces lodged at each end and plenty of seating areas to relax indoors. Rocking chairs on the back patio are great for an afternoon libation and what a view! Great place to take a walk, play golf, hit the lake, or just relax. Rooms are large. Go for a king room. It has a nice seating area. Safe, clean, fun. Great for a family, friends, or for singles. The restaurant had the best crab stuffed shrimp! So full of crab meat and yet light and delicate. Loved their appetizers! Nice wine list. Great service!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our Guest and for taking the time to write this review. We are thrilled to see that you enjoyed your experiences here with us. We will ensure that we share your review with our team as well. We look forward to seeing you again soon and have a wonderful day. 

"great hidden oasis"

5
10/07/2017

I love this hotel, the view is incredible, the food is wonderful but the staff makes the hotel. Everyone is so nice, polite and helpful. I stay in this location about 5 times a year when traveling between Texas and Louisiana. While it is a few miles out of my way, it is well worth the trouble. Just peaceful!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for sharing your excellent experience at the Cypress Bend Resort with the rest of the world! We are grateful to have had you as our guest and we hope we have the opportunity to welcome you back again soon.

"Cypress Bend"

5
05/07/2017

Great place to stay if you was a quiet and relaxing getaway. Enjoyed the golf and pool. Staff was great and steak was excellent. It had been a while since we had been, but service and facilities were as good as ever.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your gracious comments. We appreciate your enthusiastic endorsement and assure you we will do whatever it takes to continue to earn your trust. Thank you again for your patronage and choice of hotel. Safe travels and we look forward to your return.

"Amazing place and course"

4
04/07/2017

This place is a must stay. It is very inviting, beautiful landscaping, friendly staff, and awesome golf course with great views. It has everything you need right there with restaurants, bar, pool and more. We love this place!!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
You were so gracious with your kind remarks. Please consider this a warm welcome to return as frequently as your travel plans permit.

"Great experience!"

5
30/06/2017

Very helpful staff and beautiful views. It was very relaxing and peaceful to sit on the rocking chairs. Ate four times at the restaurant/social room. We were pleased every time. Cassie, Hannah, Kat & Terence made our stay extra special with exceptional customer service. The pool area was also very relaxing. The only thing we would mention is that the hotel hallways & elevator are very warm. We thought that was odd, but not a deal breaker. We will definitely stay there again!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our guest and for taking the time to write such a nice review. We look forward to seeing you again.

"Second trip"

5
26/06/2017

If you want the total breakdown, read my first review of this property. This is for my second trip. I actually got to stay longer this time around and I just love to disconnect out there. It was right after TS Cindy came through, so the weather was soso, 2 days of sun and 2 days of clouds. Well on the 2 days of sun, I made the most of it and played the course twice and spent time at the pool. Had a couple issues, but nothing to lose sleep over and were resolved within minutes....literally. I stayed in the Golf suites again and I remembered having a Keurig the last time I stayed so I brought my Kcups. This room didn't have one, so I called the Front Desk just to inquire. They said, there was an issue with one of the machines and that it may have been that room, but would call Housekeeping to see if they had a spare. Within 10mins a knock on the door and Keurig delivered. The other issue was Housekeeping forgot to put shower curtain back up after cleaning, so phone call to Front Desk and 10mins later...boom shower curtain brought and hung. I will definitely be back again. Everyone is so nice and plus they give you a non-expiring coupon off the rate for your next stay.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for choosing to stay as our Guest and for taking the time to write this review. We are thrilled to see that you enjoyed your experiences here with us. We will ensure that we share your review with our team as well. We look forward to seeing you again soon and have a wonderful day. 

"What a Relaxing Place"

5
26/06/2017

WOW factor is this Resort sitting steps away from a fantastic golf course and a gorgeous lake. The landscaping of the grounds at this property are worth spending hours looking at. The staff never said the words "no we cant" rather found out the answer for you and offered another option. They all acted as they were truly thrilled that I was a guest there. Large rooms, all around worth visiting!

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your gracious comments. We appreciate your enthusiastic endorsement and assure you we will do whatever it takes to continue to earn your trust. Thank you again for your patronage and choice of hotel.  Safe travels and we look forward to your return.

"Nice place with OTldedo Bend flavor"

4
24/06/2017

The staff was very nice for this quick one night stay. The resort I stayed in over 15 years ago and it had some aging on it during that time. They have done a good job of keeping it fersh, though some things need TLC. The staff is very pleasant and the hotel is worth the cost. There is not a lot at Toledo Bend area on this side and this is the nicest hotel there. The others are more distant and this is a golf and fishing destination. I was in and out that one night stay. All I wanted was a clean and secure room which this was way more than my needs. Thank you for the staffs cordial attitude.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for your gracious comments. We appreciate your enthusiastic endorsement and assure you we will do whatever it takes to continue to earn your trust. Thank you again for your patronage and choice of hotel.  Safe travels and we look forward to your return.

"Fishing trip"

5
16/06/2017

Tthe place was outstanding. The food in the restaurant was well prepared. The rooms are spacious and the beds are very comfortable. Wi-Fi was consistently reliable. I would highly recommend this property to anyone going to Toledo Bend area for pleasure or fishing. Although I didn't get to play golf, the course looked to be in great shape. This will be my first call if I am planning on staying in the area.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to send such a considerate review of your recent stay at Cypress Bend Resort. It is of upmost importance to us that our facilities are clean, that you are met with the best service and enjoy our amenities in every way! We look forward to your return visit!

"Cypress Bend"

5
16/06/2017

Excellent stay, It has a very challenging golf course. Quality of the food was good, but there could be a larger selection on the breakfast buffet. Did not eat the dinner buffet as we had a banquet style dinner meal.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We sincerely appreciate your feedback and I am delighted that you enjoyed your visit with us at Cypress Bend Resort. We look forward to welcoming you back in the future!

"flea bag"

1
14/06/2017

the room so small you couldn't walk around it, very hazard, electrical outlets with mult plugs, tile falling off wall, shower with knobs wouldn't work. very poor needs to be gutted and redone can't believe city of Chicago hasn't closed it down. Only thing good was employees

"Views and Landscaping Great/Guest rooms Bad"

2
13/06/2017

If you are looking for a place with great views and landscaping you'll love this place. If you want a clean comfortable room to stay in you'll need to look for another location. IF you like to smell of carpet fresh you'll love this place. The aroma of the cover up freshener is overwhelming when you first walk in the guest building. I would really like to offer a better review but I just can't this trip. Staff is great.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate your feedback and we will certainly look into improving the areas you highlighted. We are grateful for your business and we look forward to serving you again.

"Cypress Bend Resort"

3
12/06/2017

The outside of this hotel is beautiful. The inside has much to be desired. Like staying in a cheap hotel with loud air conditioning and not much in resort amenities. My hotel room was only cleaned once while I stayed there for 4 nights.

Ashley B, Public Relations Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for taking the time to tell us about your stay. It is always our mission to provide a positive, memorable experience for all of our guests and it is clear we have fallen short of our goal in this instance. Please accept my sincere apologies for the issues you experienced in your guest room and with house cleaning. We have forwarded your comments to the appropriate hotel teams to ensure these issues were isolated and corrected moving forward. We hope to have an opportunity to better serve you when your travels bring you back.

"If You Haven't Stayed Here You Should"

5
01/06/2017

This was one of the nicest places I have stayed and I have traveled the world. It is not a place if you are looking for big city life or lavish entertainment. This hotels offers so much more. Sweeping vistas, rocking chairs at sunset, monopoly or swimming or playing pool near your room. If you like to golf while enjoying the quiet sunrise or drink a beer while watching the sunset over the river, this place is for you. If you like to hike their is a trail to capture the towering trees and admire the birds. The food is great and the rooms are well appointed. There are parks nearby to admire and yes they do have internet and cable if you can't find anything else to do. It is a beautiful property and surrounding area. If you don't go you won't know a little piece of beauty. The only comment I would say is the front desk staff needs a little assistance in helping to support the customer. They were not that friendly and we were there during a power outage, so for those not used to this situation more assistance would have been helpful. We didn't need it, but it is an area that has room for improvement.

"Secret Getaway Resort in Louisiana"

5
01/06/2017

Cypress Bend Resort in Zwolle is a wonderful "country club resort" on the shores of Toledo Bend. There is a golf course, hiking trails, bikes, swimming pool, spa, and so much more. Beautiful location!

"weather back up plan"

1
01/06/2017

The weather was bad but the hotel had no disaster plan. No generators and it is a remote location. We slept without lights and the yappy dog kept us up for hours. I encourage the chain to take into account the weather will be extreme and guests need to be communicated a plan if that happens.

"Harbor in a storm"

5
29/05/2017

We drove through a horrific storm and arrived later than we had hoped. There was no power, but the front desk staff was friendly and helpful, and we were able to check in. They offered complementary cold sandwiches and sodas, as well as flashlights. Unfortunately, the weather kept us from doing what we had planned, but the rooms were spacious and clean. We only spent one night, but I hope to return to enjoy this beautiful area in the near future.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you, for your kind comments. We just got power back last evening. Please come back and spend a few days with us so you can really take in the beauty and atmosphere that makes us a destination of choice. We so greatly appreciate your kind comments. Sincerely, Gary G

"Wonderful experience!"

5
29/05/2017

We would recommend this facility to anyone who is looking for a delightful stay in a first rate hotel. The golf course is beautiful, the pool was clean and the water temperature perfect! The restaurant offered wonder menu choices for all meals and the staff was exceptional! The front desk staff were friendly and a delight with which to interact.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
We are so delighted you enjoyed your stay with us and thank you so very much for the wonderful review. You captured the essence of Cypress Bend Resort and I sincerely hope you will return and allow us to pamper you again. Sincerely, Gary G

"Over priced resort"

3
23/05/2017

Was not what I expected of a hotel for the price of the rooms. Water control in shower not working properly. Restraunt not open before 5 pm for eating. Just wasn't what I expect out of a resort on such a large lake where fishermen will be staying.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for the feedback regarding your recent visit. I do regret you were disappointed. We have already sent our hotel engineer to look into the temperature regulation in the shower and that is being fixed. The formal dining room closes at 2pm and reopens for dinner service at 5pm. However, our Social Room is open serving our dining room menu AND Social Room menu. If this information was not shared with you, I do apologize. Hoping we see you again. Gary G

"Couples Golf Weekend"

5
21/05/2017

We traveled with a total of 4 couples. The guys golfed and the gals chilled and relaxed while they golfed. We stayed in the golf suites. The accommodations were great. The customer relations employees were exceptional. Even house keeping went out of their way for us. The grounds were absolutely beautiful. We plan on making this trip an annual event. Loved Loved Loved it!!!!

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Maria, we are delighted everyone had a nice and relaxing weekend. We have something for everyone even if that something is doing nothing! We look forward to a return visit and showing you some improvements we will be making over the next several months. Kind regards, Gary G

"Awesome GetAway"

5
19/05/2017

It is far away from everything and that makes it wonderful. I have never seen a greater variety of plants outside of the Dallas Arboretum or a Botanical Garden. The views are spectacular and the price is ridiculous for the amenities.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Andrew, thank you so very much for your favorable comments! I will share your botanical comments with our Horticulture team as they deserve it and work so hard to make our resort beautiful and earn comments such as yours. Hope you will return time and again to visit us. Sincerely, Gary G

"Best kept secret"

5
28/04/2017

I was hired to do photos for an event held here. I am so glad because otherwise I would have never known about this little gem. It is tucked into the woods along Toledo Bend. The grounds are absolutely gorgeous. There are activities for the whole family. (golf, swimming, fishing, spa, bar) The staff members are so nice and helpful. This is one of the best kept secrets in Louisiana.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so much for this wonderful review. You did capture the essence of why people come here AND return. We hope to see you again and truly appreciate your comments. Sincerely, Gary G

"Quick trip to the Bend"

3
19/04/2017

Beds are not comfortable. Pillows are lumpy. Mirror needs replacing - bad marks all in it. Nice hotel - was only there overnight and didn't get to enjoy all the hotel things. Staff was super friendly and went out of their way to explain the hotel

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
We appreciate your comments and will send our maintenance team in to address the comments on the guestroom. Thank you for recognizing our staff. we get many favorable comments on our employees as they are our most valuable asset! Hope to see you again when you can stay longer and enjoy all the offerings of Cypress Bend Resort. Sincerely, Gary G

"2 Nights overlooking Toledo Bend Lake"

5
13/04/2017

Yea this place has a few years on it and everything was not perfect, but what is??? The staff here COULD NOT HAVE BEEN NICER!!! Maybe some people would give a 3 or 4 star review, but the staff here made it a 5 star review. From reservations with Ms. Elizabeth, Ms. Kathy & Ms. Madison. And drinking coffee early in the morning with Ms. Mary LeFluer in the dining room with her co-workers. What a treat for me. Ms. Dawn with housekeeping. 2 very nice and kind gentlemen in the golf pro shop (thanks, my wife very much enjoyed the tour of the course). I was reared and accustom to South Louisiana hospitality and this was as good as ever, even though I don't consider this S. LA. Job well done. RJ, Cajun Country

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Hello RJ. I cant thank you enough for your very favorable comments regarding your stay and especially...our staff. This is one area we are Blessed is with sincere, caring and long tenured staff and associates taking care of our guests. Heart felt thanks for recognizing them in this review. This will be shared with them. I do hope we will see you again and please stop by to introduce your self and say hello. Kindest regards, Gary G

"Beautiful facilities and nice amenities"

5
13/04/2017

This is a very nice property with spacious rooms that are nicely furnished. As expected AC worked great and bed was very comfortable. Lobby is very nice and great for sitting around and chatting. Full service bar and restaurant adjacent to lobby. Only drawback is restaurant doesn't open until 7am. Although I didnt partake there is a spectacular golf course here that several friends have given high marks to.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so very much for your kind and thoughtful comments. This will be shared with our team so they know how much their hard work is appreciated. Guests comments and feedback is what keeps our staff and associates motivated and your review will most certainly do that. Glad you enjoyed your stay and I do hope we will have an opportunity to be of service again soon. Kindest regards, Gary G

"Beuatiful location"

5
10/04/2017

The view is fabulous! The rooms were nice! THE STAFF WAS SO WONDERFUL!! The restaurant was average, but it was convenient. They are pet friendly and have great walking areas for the pets to get some exercise. The grounds were very well maintained.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your favorable comments Jennifer! Please feel free to call the resort directly to discuss the restaurant with me. I would value your feedback. All the flora is coming into bloom so come back soon to take in the beauty and views once again. Sincerely, Gary G

"2nd stay / 2nd BAD EXPERIENCE"

2
30/03/2017

We have stayed here for the last 2 years for a Memorial Tournament in honor of a young man that lost his life at age 19. This is this is the second time our experience has been bad. Last year the normal check in time was 3:00 and we did not get a room until after 7 p.m. AND STILL GOT CHARGE FULL PRICE BOTH TIMES!

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Yes, it was a very hectic weekend and I sincerely apologize for the delay in getting into your room. It was one of those times where we had 78 rooms depart and 80 rooms check in. We had "every hand on deck" helping out housekeeping and still, it just was not enough. Again, I apologize for your experience. The Tournament you came to fish in is a wonderful tribute to that young man. Should you chose to return, I invite you to call the Director of Sales to make your arrangements. Sincerely, Gary G

"Premier....by whose standards?"

1
27/03/2017

Arrived to check in at 530pm and was informed that the girl responsible for check in was at break and we would have to wait for her return. Went out to eat with friends and returned after dark. Unaware of trick to get into room and had to call maintenance. Finally get into room and it is 85 degrees and air conditioner does not work. 930pm at night we are being relocated to another room. Air works! No cable! Only thing premier at this place is the price and the maintenance guy.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Karen, It is very disappointing to hear what you experienced when you stayed with us. We should have been able to check you into your room no matter who was covering the desk. I sincerely apologize for that. Once in a while we have air conditioning challenges and it is comforting to know you were taken care of by our excellent maintenance staff. I know our rooms division will also be responding to you and even though we fell short of your expectations (and our frankly), I do hope you allow us another opportunity to be of service. With appreciation, Gary G

"Awesome Stay"

5
27/03/2017

I highly recommend staying here. The golf coarse is beautiful, the lake and fishing are awesome and the room and hotel were great. The staff is friendly and always available. I will definitely stay here again!!!!!

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so very much for your kind comments and positive review of our resort. We have a host of people who work hard every day for our guests and receiving reviews like yours make it all worth it. Thank you again and look forward to your next visit! Gary G

"Great scenery! A beautiful location. "

4
23/03/2017

This was a good place for a business conference. The hotel is a little older. Rooms were comfortable but slightly dated. I think the value was right but I'm used to a little more polish when it's a resort. Overall good experience. Tough golf course and a true test. Course conditions were average. Greens pretty beat up.

Gary G, Director of Sales at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you for your comments Nathan. The greens are going through transition right now between fertilization and weed treatments so yes, I imagine they may have been a bit rough. By mid May they should be in very nice shape, especially if the weather patterns and heat hold. Thank you again and I hope we will see you later this spring and summer as I believe you will see a big difference in the greens. Cordially, Gay G

"Liability room"

3
23/11/2016

This room should have been taken out of rotation until everything was fixed or before the whole building burn downs. I probably should have changed rooms but I figured I was safe and ready to go to sleep since the breaker tripped and there wasn't anymore power to the room other than the ac unit and bathroom light. They had to know there was a problem before giving me the room because everything was unplugged in the room. The breaker blew once I plugged the alarm in.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Yes sir, I responded today to your comments via another website you made comments on and I trust you have seen that. I was not aware of the outlet problem until I read your survey today. That was actually addressed upon your departure and was a faulty lamp which has now been replaced. I do apologize for that inconvenience. The rest of the unplugged items were due to cleaning and moving of furniture to do so. Everything should have been plugged back in, which has also been addressed. Thank you for your comments, sir.

"Guys Golf Weekend"

5
26/10/2016

We come out here once or twice a year for a guys golf weekend and or a family getaway. This last trip was great as usual. Comfortable bed, good food, and GREAT golf. The property looks great and looks like they have done some minor upgrades recently. Always well worth the drive and I always get asked by the guys when we are going back.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Mr. Tritt, What a delight to have you back again to enjoy some valued time and golf with your friends. Thank you for your loyalty and kind comments. Noticing some of the work that has been done is also appreciated. Will look forward to a return visit and as always...the welcome mat is out! With gratitude and thanks, Gary

"A Louisiana Gem!"

5
15/10/2016

We love it here!! We live in Natchitoches, 40 miles away, and when we need a mini vacation...this is the first place we think of! LOVE everything about it!! The staff is amazing, I can't think of an accommodation we have ever needed that they couldn't do! Hoping to be back there before lunch today!!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Dear Martha, Thank You so very much for your kind comments! Our staff works hard for and appreciates our valued guests. I will share your wonderful comments with them this week. Would welcome the chance to meet you on your next visit. We will continue to work in a favorable way to earn your business time and again. Most sincerely, Gary G

"Breathtaking"

5
10/10/2016

The most beautiful & relaxing place I have ever stayed. It is a hidden jewel. This place has been kept a secret all these years is all I can say, but that's why it is such a quiet and laid back experience.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Greetings Bill, Thank you so very much for your favorable comments. You have found what Cypress Bend Resort is all about...You and a pleasant experience. I do hope we will see you again soon. We appreciate you. Sincerely, Gary G

"A Great Hideaway!"

5
10/10/2016

The perfect place to get away! This is a golf resort. I don't play golf but had a great time! There are trails to walk on, a clean fitness center, a nice pool, and areas to " sit in the butterflies" all around the complex. We had a great time visiting the area and the "Tamale Festival" in Zwolle. Will not eat for the next week because there was sooooo much great food!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Hello Terry. I am so pleased you enjoyed not only our resort, however, one of the Festivals that make Toledo Bend one of the fun and desirable places to visit in Northwest Louisiana. Oh, and we serve those very same Tamales in our restaurant! Come on back for a little more Siesta time! Our welcome mat is always waiting. Gracias, Gary G

"If you haven't been, go"

5
10/10/2016

It's worth the drive! It's very relaxing, a beautiful property unlike anything else in Louisiana. I would compare the hotel itself to the Marriott Grand in Point Clear. Even if you don't golf or have a boat, just go - it's a gorgeous hideaway.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Wow Debbie! Thank you for your most favorable comments. We are truly in good company when you mention a destination like you did. We continue to make Cypress Bend Resort a desirable place to come and relax, spa, golf or just sit on the terrace and enjoy a beautiful sunset and lake view. You found the magic, please come back. Gratefully, Gary G

"Out of thew way and worth it"

4
07/10/2016

This may or may not be on or near your destination (unless you are a golfer) but it is worth a little extra travel to get there. The staff are warm and friendly, the beds are very comfortable and housekeeping does an excellent job. If you put the address into your GPS you will wind up about a mile short but just keep driving and you will soon see signs for the property. There was a cut towel sculpture swan to greet us on arrival and each day's return. It is a peaceful and quiet setting among the woods and near the lake.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
My sincere gratitude for your favorable comments and thoughts. Our guests and their experience and comfort is why we chose the hospitality industry. When you get to work in an environment and resort such as Cypress Bend Resort, we want to share it with others. As such, we are Blessed. Hope to welcome you back again soon. Kindest regards, Gary G

"Enjoy your marriage!"

4
30/09/2016

Is the best place to relax and enjoy nature! The hotel was full but you don't feel the crowd. You can enjoy everything! The staff are great. You can enjoy play golf, go fishing, swim, read a book or only seat outside and enjoy the beautiful view!!!!!!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so very much for your kind review and comments. You truly "get us" and the ambiance of Cypress Bend. We enjoyed having you as our guests and hope we may welcome you again in the near future. Most sincerely, Gary G

"Amazing Getaway"

5
25/09/2016

My wife and love getting away and this place was absolutely the best price while delivering a beautiful experience. Grounds are very well kept, rooms are very clean. We had mimosas while rocking in rocking chairs soaking up the morning view with a nice breeze. I had seen other negative reviews and how the food was overpriced...all I can say is you don't get out much. The steak and glazed salmon were off the chart. Highly recommend this place and will visit again and again.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
This review absolutely made my day today! This will be shared with the staff as it gives me great pleasure to let them know when our guests have a wonderful experience. That is our goal, every time. I saw you enjoying Mimosas on the Terrace and taking in the scenery. So very glad you had a wonderful stay. Sincerely appreciate your comments and hope we see you again. With appreciation, Gary G

"A lovely hotel and a wonderful stay"

5
14/09/2016

Cypress Bend is beautiful. The hotel itself and the grounds were lovely and beautifully kempt. Our stay in the Golf Suites was perfect for our family. We had some problems with our reservation, but the staff took great care to make sure everything was as we needed it. We look forward to returning in the future.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you, Sue, for these comments. we have a gifted team of horticulturists that keep the grounds blooming with some kind of Flora all year long. I will pass your praises onto them. Happy to hear we straightened things out for your golf suite and we hope to welcome you back in the not too distant future. Until then... Kindest regards, Gary G

"Love the setting on the lake"

5
13/09/2016

This place is so relaxing, love the bar and just strolling the grounds. The pool and indoor spa great place to tune out the world. Complimentary bikes are a nice touch. The crab cakes in the bar are a must try!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you so very much for your favorable comments. I have passed along your comments to our Executive Chef and our Horticulturist who has been with us for 16 years! Something is always blooming here at Cypress Bend Resort. We will keep a rocker on the terrace waiting for you! Kindest regards, Gary G

"Quiet Beautiful Place!"

4
07/09/2016

We had a great time for Labor Day weekend! Golf Course was nice, beautiful view with the lake behind. Pool is very small, fitness center is ok. Clean Room and bathroom. Staff very friendly! A/C unit in the room was crazy loud and didn't stop all night. Good Value Hotel! I will sure comeback!

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Thank you very much for your feedback regarding your stay. We have addressed the AC unit in the room and I apologize for it keeping you awake. With all the rain in past weeks it has been a challenge keeping the golf course up to Par so thank you for your positive comment. I do hope we see you on a return visit soon as the welcome mat is always out. Sincerely, Gary G

"Good Stay considering other options in the area"

3
06/09/2016

Toledo Bend doesn't have many options for groups but this has been the best one we have stayed in. The suites are a little outdated but served their purpose. The pool needs to cleaning but the greens and the overall atmosphere was great. The cleaning staff on Friday and Saturday were adament that it wasn't their fault our room wasn't cleaned it was a computer glitch. They didn't even bother to come in Saturday to change out the trash they gave me the extra bags to put in the trash cans. Same for the towels. The girl on Sunday was precious she came in and cleaned the entire suite and was so kind. All other staff members were very kind and helpful.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Please forgive me for not meeting your expectations, or mine. Computers are used for plenty of excuses however...not for leaving rooms dirty and unmade. I apologize. It is reassuring the housekeeper on Sunday was kind and helpful. I do hope we will see you again and invite you to contact me should you return. Until then, Kind regards, Gary G

"Best Stay Ever"

5
06/09/2016

Wonderful experience at this beautiful property. Well worth the drive. Upon arrival you sense that this is a place of relaxation and restoration. The food prepared by Chef Jon and staff is beyond delicious, prepared especially to enjoy and savor, and presented by staff that gets the importance of an enjoyable meal.

Gary G, General Manager at Cypress Bend Resort, BW Premier Collection, responded to this review
Hello Deborah... and Than You for your wonderful and kind comments regarding your stay. You found the reason why our resort appeals to people for a restful and tranquil stay. Our Executive Chef LOVES to cook for people who enjoy good food. I will pass along your compliments and hope we are able to serve you again soon. Kind regards,

"An alright stay but not slept up place"

2
15/07/2016

Stayed one night and man. Asked for a late check out and was told no with all the people checking in they couldn't. I go on web site and can reserve rooms all day long the same we had. People around resort were rude and snobby to my children. They ask one lady a question and she looked at them and walked away (17 year olds not small children) ask politely excuse me and all. A/C hardly worked & fan on patio falling apart just like all the wood rotting away. They need some help getting that place back represent able. Would stay again if it was only choice. Being from the country these people don't know politeness air respect from what I can tell. Food was decent.

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Hello Bubba, I want you to know I understand the frustration in not being able to receive a late checkout. With check out time being 11am and check in time being 3pm, we have only a few short hours to make rooms ready for our arrivals and you were with us on a very busy weekend. We try and accommodate our guests requests however sometimes we simply cannot. In regard to the rude staff, I really need to know more and invite you to call me. Our staff is one area we get glowing remarks on so this concerns me greatly. Rudeness is something I do not tolerate so please, call me at the resort if you wish to discuss further, as I do. Respectfully, Gary G

"Christmas get away with family"

5
07/07/2016

Resort was very quiet and nice to visit. We stayed in the suite and had the family and friends with us. Was great having it to ourselves and the pool was great to enjoy with it being indoors. Will be going back soon. The price was great also.

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Greetings Ruth! I am so pleased you enjoyed your visit with us at Cypress Bend Resort. Quiet, beauty and solitude are just a few of the reasons we have strong repeat guests. I am glad we will be seeing you again and the welcome mat will be out. Gratefully, Gary G.

"Magical Wedding Weekend"

4
15/06/2016

Cypress Bend Staff, I wanted to say thank you again for working to make your hotel available to our 200 guests for my daughter's wedding. It was a magically 3 days and it could not have happened without your help. Many of our guests had never been to Louisiana and went away with a love of Toledo Bend and a desire to visit your hotel again. Your staff worked tirelessly to take care of our guests and treated everyone with good old fashion southern hospitality. Our rehearsal brunch was perfect in the social room. Deborah, from the front desk, was our go to girl. She took excellent care of us during all the planning and room scheduling, all the way through to the last day. I know there were issues with some of our guests rooms not being ready on time and delays in the dining room which I would encourage you to improve upon in the future. Thank you again for helping to create a magical wedding weekend. Sincerely, Teresa Hebert

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Teresa, Thank you so sincerely for your gracious and warm comments. Your wedding guests were an absolute delight to have staying with us and our staff had many kind comments as well about your wedding guests. Yes, we did get have a crowd in the restaurant and social areas and we have already implemented service steps to improve the experience. Very kind regards, Teresa, Gary G

"Not worth the money"

2
15/06/2016

Arrived at 2:30 PM, was told that we could not check in before 3:00 PM, the computers were locked. Ten minutes later, after conveying my displeasure, the computers were unlocked, and a room was found. You may have a policy, but don't lie to me. The rest of our party, approximately 30 people, had to wait, some for over 3 hours, for their room. We have held our bi-annual function here for over 16 years due to the proximity of older relatives. You would think they could get it right by now. Employee shift change is at 3:00 PM which is check-in time. Customers have to wait for this change while ALL COMPUTERS, golf shop, restaurant, service desk, etc. are locked. Really? Shift change at mandatory check- in time? How dumb! When we went to our room, the temperature in the hall was approximately 90° F. The room was cool, but the hall was hot as hell. The food was good, but overpriced. Our group would not stay here for our family reunion except for a 96 year old aunt who lives close by. And please, don't try to make amends with a complimentary round of golf like you have done in the past.

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Hello Jay, You know, you have brought up a very good point here about when we do a shift change. this is a necessary process however we are now looking at making an adjustment to the time we do this, so thank you. I do apologize for the inconvenience and miscommunication at check in. Yes, the hallways were very hot as our air conditioning unit went down on that Friday. Uncomfortable, I agree and now repaired. Hope we will see you again. Kind regards, Gary G

"Memorial Day with family "

4
29/05/2016

Cypress Bend is a beautiful location. The hotel is older, but in a very regal way. We checked in Friday of Memorial Day weekend. One of the big pluses for me was that they are pet friendly. We had about six rooms overall and everyone was on the first floor. You can access your room downstairs from the inside or outside. On the side of the resort with the stupendous views it was a little extra for the patio but oh so worth it. The restaurant is ok. Buffet is good food, nothing spectacular. We had snacks late Saturday night and the burger looked good. Terrence in the dining room took good care of us, brewing me fresh coffee and boxing up our to go orders as well. It was apparent that this weekend was probably their first busy weekend. Once the staff gets into the routine of the busy season the service level will probably step up. And of course I never once received BAD service. It was a great experience and I will go back. Didn't get a chance to try spa when I do I will update.

Gary G, General Manager at Cypress Bend Golf Resort, responded to this review
Thank you for staying with us over Memorial Day Weekend. Yes, we were extremely busy, however, that is not new to us. Weekends and especially Holidays we are bustling with activity. It appears you enjoyed our Patio rooms which are among our most popular. So glad you enjoyed the views. Nature has Blessed us in many ways. We look forward to your return visit and I hope you will let me know when you are back with us. Most sincerely, Gary G