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Codes Avantages

Best Western Premier Airport/Expo Center Hotel, Louisville

4110 Dixie Highway, 40216-3812, Louisville, United States - Voir sur une carte
Best Western Premier Airport/Expo Center Hotel - Façade Best Western Premier Airport/Expo Center Hotel est idéalement situé dans le centre de Louisville. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Premier Airport/Expo Center Hotel est situé à la sortie de l'I-264 et à 5 kilomètres de l'aéroport international de Louisville (SDF), offrant un accès facile pour les voyageurs d'affaires et de loisirs qui se rendent à Louisville. Nous proposons à nos clients des services premium pour découvrir les meilleures attractions de la ville. Idéalement situé à quelques minutes de Churchill Downs, du musée du Kentucky Derby, du centre-ville, du complexe commercial 4th Street Live! et du centre de congrès international du Kentucky. Du centre-ville animé avec la toute nouvelle KFC Yum! Arena au Kentucky Derby de l’hippodrome historique de Churchill Downs, il y a beaucoup à faire et à voir pour les touristes. L’ensemble des 169 chambres ont été entièrement rénovées et modernisées pour répondre aux nouvelles exigences de qualité attendues. Grâce à une literie plus confortable dotée de matelas à plateau-coussin et de draps triples, un accès Wi-Fi gratuit et une télévision câblée avec chaînes premium telles que HBO® et CNN®, vous vous sentirez comme à la maison. Toutes les chambres sont équipées d’un écran plat 127 cm, d’un four à micro-ondes, d’une cafetière et d’un mini-réfrigérateur. Notre personnel de vente et de restauration expérimenté et dédié aura à cœur de vous aider à planifier votre événement, qu’il s’agisse d’une petite réunion d'affaires ou d’une réception pour 150 personnes. En plus d'être un hôtel multiservices proche de l'aéroport de Louisville, nous mettons tout en œuvre pour dépasser vos attentes. Les autres avantages incluent un accès Wi-Fi haut débit gratuit, une piscine intérieure et un centre de fitness avec un équipement ultramoderne.

Best Western Premier

Airport/Expo Center Hotel

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine
    Piscine
  • Navette aéroport gratuite
    Navette aéroport gratuite
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 52 voyageurs
Note attribuée
Excellent
40
Très bon
7
Moyen
1
Médiocre
2
Horrible
2
CONSULTEZ LES AVIS POUR
En couple En couple
8
En famille En famille
17
Escapade entre amis Escapade entre amis
8
Professionnel Professionnel
9
Voyage solo Voyage solo
2
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"HR Manager"

5
User 06/11/2019

The customer service was exceptional during my stay at Best Western Premier Expo (Alton, Teresa, Ray). You have a real gem in your staff--full of potential. The type to put your business on top. I will be back. Thank you!

"Best Hotel"

5
User 04/11/2019

I have stayed at there Hotel on two seperate occasions, both times I felt very comfortable and relaxed and all of the staff was very helpful making sure I was aware of all of times everything opened and closed, Breakfast was exceptional.

"The Best Hotel On Dixie Hwy"

5
User 03/11/2019

Premier Best Western is the hotel to stay in comfortable beds, spacious rooms. The front desk attendant Alton Jefferson is very sweet and helpful he's awesome he went the extra mile to make sure I was comfortable. I would recommend this hotel to all my family and friends. Once again thanks Mr Alton Jefferson

"Excellent room, even better service"

5
mikea5112, Olney, Illinois 30/10/2019

My Fiancee and I had to come to Louisville overnight due to a family emergency. Most of the rooms in town were sold out due to a concert and a convention. BWP was able to find us the last available room on short notice. We checked in to an exceptionally clean and comfortable room at 3 AM. The service from the front desk staff was incredible throughout our entire stay. The one downside to the hotel is the location, which could be hard to get in and out of during rush hour, though we did not experience this. We will stay here again in the future.

"very nice accomadations"

5
User 21/10/2019

nice, up to date hotel room, except the pillows were both too full for me - wished I had a somewhat flatter pillow option. The toilet was running constantly when we checked in, we were getting ready for a wedding rehearsal, we reported and when we were leaving, the maintenance person arrived (perfect timing) and it was fixed when we got in that night. Breakfast was great and so nice that it was served till 11 - that way we were able to sleep in after an early morning flight the day before and late night rehearsal dinner. Found all the staff to be very courteous and helpful.

BWPLV, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for taking the time to leave a review! It sounds like you enjoyed your stay and we are so happy that you did. We apologize for not having many other pillow options but we hope we can make it right next time you visit Louisville! Again thank you for staying at Best Western Premier.

"Class Reunion"

5
User 21/10/2019

The rooms were nice, clean and spacious. The front desk staff were excellent and informative. Housekeeping and all staff members were friendly and helpful. Amenities were great too. Our event space was spectacular! I highly recommend this hotel.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for your review! It looks like you had a great stay and we hope to see you again in the near future!

"High School Reunion!"

5
User 20/10/2019

We just had our 1984 Class Reunion there last night and it was Amazing! So many friendly faces with the staff and very responsive in every way to meet our needs. Rocky was an engineer that helped with set up etc. Ray Smith great Catering coordinator and Caesar Lanceta, GM's customer service reflects in his staff. Hotel beautiful with it's renovation to hold an event OR stay overnight... suite on the 2nd floor gorgeous!

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Wendy, Thank you for taking the time to leave us a review. We are so ecstatic that your reunion went well. We'll be sure to let everyone you mentioned know how happy you were with their service. Please come back and see us soon! Again, thank you for your review.

"PRP 1984 High School Reunion"

5
annette42503, Crescent, Georgia 20/10/2019

I attended my class reunion at this hotel. I will have to say that Caesar Lancetta and his staff went above and beyond to ensure they met the needs of our get together. Space was appropriate, food was great, hotel and accommodations were clean and well kept! Staff very attentive during the event! Highly recommend!

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Annette, Thank you for taking the time to leave us a review. It means the world to us that you were satisfied with the service you received here at Best Western Premier. We plan to keep that up and your review will help drive us! Again, thank you for your review and we hope to see you back in Louisville in the near future!

"Surprisingly wonderful!"

5
User 20/10/2019

We were enjoying a short family fall break trip and many of the hotels we looked at were booked. So happy we found this one! It was conveniently located to everything we wanted to do without getting involved in all the downtown traffic. Just a short drive after late evenings at the Jack O Lantern Soectaculat and KK Halloscream was awesome! The hotel was very clean with lovely decor and pretty quiet for being fully occupied. The free breakfast and parking made it an even better value. Although I agree with the other reviews...a little window covering in the breakfast area would be really nice :) The pool was clean and reasonably sized. But above all...EVERY person we talked to on staff was so friendly and courteous. We shared the elevators multiple times with folks working around the hotel and they were so nice. They asked us how we were enjoying our stay, and if we'd done anything fun, and if we needed anything. They even gave us a few tips if they knew anything about where we were headed. The front desk staff at check in and check out were super helpful, nice, and efficient! Our kids even commented on how nice the people all were, and that we should stay there again. Thanks for helping to make our trip great!

"Great Hotel at a Great Price"

4
User 15/10/2019

We stayed here over a Friday and Saturday night. The hotel was exactly as pictured. Our bathroom was a little tight, but it was nice nonetheless. Our room was located right next to the elevator so we had a lot of outside noise, but we understand they can't do a lot about that. The only thing they need to fix is adding some sort of window treatment in the breakfast area. The sun was blinding in the morning. The food selection was decent though.

"Beautiful Hotel"

5
Deanna C, Paducah, Kentucky 14/10/2019

The hotel is gorgeous on the inside. It was under another brand years ago and I did not think Best Western would be able to compete with the old owner. Boy was I wrong. I loved the color scheme. The grey and yellow color scheme was fresh but inviting. Everything was fresh and new. Free parking and breakfast are great perks. The staff was very friendly and helpful.

"Best customer experience and stay"

5
jordvnm, Atlanta, Georgia 14/10/2019

The room was beautiful and I've received the best customer service by the front desk worker Grace! She was amazing friendly and very helpful especially with earning points with best western! I love her dedication to the job and how she made me feel especially after 2 long flights and late check in , I needed the boost and she gave it to me!

"Great Stay"

5
sarahkate1883, Hebron, Kentucky 13/10/2019

Beautiful hotel, very clean, friendly staff, great complimentary breakfast and nice indoor pool. The decor is updated, very pretty and clean. It has a nice bar and restaurant area as well. We were very close to all the stops we had-KY Science Center, Iroquois Park, etc.

"Very wonderful motel"

5
L8502BJleet, Paducah, Kentucky 13/10/2019

This is the first time we stayed at this motel and it was a very wonderful experience and we had decided any more trips to Louisville we will be staying at this property from now on. We really enjoyed our stay

"Great Best Western"

5
AuntieGrizelda, Chicago, Illinois 11/10/2019

Best Western has never disappointed us. This was a very welcoming, friendly hotel. Since our room wasn't ready exactly at check-in time, they accommodated us with a free dinner and free snacks and drinks to hold us over. Plus we had a comfortable area to wait.

"Very nice hotel"

5
ArkansasSheila, Gatlinburg, Tennessee 07/10/2019

For the price I paid, this was an excellent place to stay. The hotel was beautifully decorated. The only issue we had at all was to do with loud guests in the hallway late at night. We were near the elevator though. Overall I have no complaints about the hotel itself and would definitely stay again.

"Great new Hotel"

5
Linda T, Pagosa Springs, Colorado 04/10/2019

A friend and I were on a week long genealogy trip and stayed two nights here in early October. What a delightful stop after full days of researching our roots. The hotel is very clean, beautifully appointed with comfortable rooms and beds and a great breakfast in a comfortable enjoyable breakfast room. The staff is very friendly and helpful, especially Rocky and Elton. I would highly recommend this property and will stay here on my next trip to this area.

"Louder than life festival weekend"

4
Mark B, Pensacola, Florida 03/10/2019

We stayed at the best western premier for the louder than life festival sept 27 through the 30th. It is a beautiful redone property. The remodel was tastefully done with great colors and furnishings. The bed was very comfortable and everything was exceptionally clean in the entirelhotel. The staff i encountered we super nice, friendly and eager to help. Front desk staff extra nice and helpful along with the van driver and the breakfast staff. And the bartender was great as well. One negative i have to share. This hotel has the worst water pressure i have ever experienced. You would think with the beautiful remodeled bath, water pressure would have been on that list. I think they need new shower heads or maybe just a new water pumping system, but it was not much more than a trickle. But we survived. Would have received five stars if not for the water situation.

"Louisville Stay"

5
gerryf_10, Doylestown, Pennsylvania 30/09/2019

We stayed at this Best Western in Septmeber of 2019. We found everything to be a positive experience. While eveyone was friendly, we were especially pleased with the front desk clerks, the breakfast crew and the travel man, Mario. We would stay there again.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Gerry, Thank you for taking the time to write a review about your stay at our property. Mario and the staff was very pleased when I shared your comments with them. We hope to see you again in the near future. Sincerely,

"Best hotel staff in town!"

5
User 29/09/2019

It is a very nice hotel, great staffs. Everyone are super friendly and welcoming. Mario is especially awesome to give me a little story and whats happening in town! Thanks a lot! I would 100% recommand he hotel.

"Best group of hotel staff ever!"

5
QueenAnnie, Marion, Indiana 29/09/2019

Clean and safe hotel in an otherwise not great area of Louisville. Alton Jefferson at the front desk was amazing and went above and beyond with customer service. Maurice the shuttle driver was great. Enjoyed conversation with him while he transported us to the airport. This was a great restful place to stay!

"Great Stay"

5
User 27/09/2019

Great hotel, nice staff. Especially Mario! He was so down to earth, witty, and helpful. I will be booking here again in the future. I've stayed at 5 star with less service that here. Keep up the good work.

"Very welcoming!"

5
User 26/09/2019

Nice, clean and well maintained property. Excellent customer service - from Mario who greeted us at the airport to Alton at the front desk - refreshing to be welcomed with a smile and to stay in an establishment with such hospitality.

"Bourbon & Beyond stay"

4
Charlie S, Lawrenceburg, Indiana, United States 26/09/2019

The staff was very helpful, all of them from the front desk to the maid. Location is nice, right off of the I-264 and the rooms have been remodeled and our room was very comfortable. They also have a nice, large breakfast area - however it was rather noisy this time due to a kids soccer team being down at same time we were looking to have breakfast - but that is not the locations fault, just bad timing.

"Very Satisfied"

5
512valar, Algonquin, Illinois 25/09/2019

Had a problem with the air conditioning when we first checked in. Talked to the front desk personnel and the problem was fixed during the time we were out to dinner. Very happy with the service, room and staff at the hotel.

"Nice stay, great staff"

4
User 23/09/2019

The hotel was nice. It was VERY busy this past weekend because of the music festivals going on in the city, and the service was still of quality. The front desk was understaffed though honestly. I felt bad for the sweet & professional girl Kelsey managing the front desk because she had no help and a handful of unforgiving customers almost every time I was in the lobby. Overall I'd say it's a decent hotel, just understaffed.

"Much nicer than it looks"

5
59kipw, Topeka, Kansas 22/09/2019

What the outside of the hotel is lacking, the inside makes up for it. Our stay started with one of the friendliest greetings that I have ever received, and all of my experiences with staff stayed on that level. The only areas that I found lacking were the breakfast and the parking lot. The parking was actually much safer than I had been concerned with, and the breakfast was good, but very average for selection.

"Good clean place to stay"

5
Profittky, West Liberty, Kentucky 18/09/2019

I stayed here with 2 friends to be close to the airport for a trip. The hotel was clean (first priority) roomy, and nice. Staff was friendly. I liked everything about it. I read other reviews that it didn't look like a safe neighborhood but I thought it was just on the outskirts and I didn't feel unsafe. It had a nice big roomy parking lot. The trip to the airport was quick. Nothing negative at all, I would stay here again. I liked the lotion and shampoos that they had in the rooms too.

"Best customer service EVER"

5
User 07/09/2019

I have stayed in fleabags, five star hotels and everything in between, and I can honestly say this hotel had the best customer service I've ever seen by EVERY SINGLE EMPLOYEE. Front desk was friendly and professional, housekeeping greeted us in the hall and asked us how our stay was, the lovely woman who ran the breakfast buffet was doing everything possible to make sure we were happy... even the maintenance staff outside on break called out-we hope you enjoyed your stay! when we were checking out the manager greeted us and asked about our stay and how it could be improved. Truly impressive. The rooms were nicely renovated, beds were comfy and the buffet was one of the better I've had. The only negative was the location. It is in a sketchy neighborhood and I was hoping my car would be safe (it was) If this was in a nice location it would be packed every night!

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Teresa, What a fabulous review. Thank you for your feedback. Our ultimate goal is customer satisfaction and I am glad we exceeded your expectations. We hope to see you again in the near future. Sincerely,

"Satisfied"

5
leefred2010, San Diego, California 06/09/2019

Visited Kentucky for a wedding. Needed a hotel close to the airport. Not the nicest neighborhood, but the hotel was clean, price was reasonable, staff was excellent and breakfast was great! I highly recommend this hotel.

"Luxurious rooms"

5
Klikes2travel, Chicago, Illinois 03/09/2019

If I didn't know better, I would have not believed I was at a Best Western. Our double room reminded me of a higher-end hotel in NYC.The decor was luxurious; the beds were firm; and the hotel was quiet. The food at breakfast was also great as there were fresh blueberries, fruit salad, almond milk, as well as the usual offerings like waffles, eggs, etc. As others have mentioned, the area around the hotel is sketchy and can be a bit scary if arriving at night. Apart from that, it is minutes away from Churchill Downs and right off I-264.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Guest, What an awesome review!! We love it when our guest are satisfied with their stay. We look forward to a return visit. Sincerely,

"Definitely a place to stay at"

5
jerryross1945, Henderson, Kentucky 02/09/2019

Checked in late on a Monday evening, August 26th. Check in quick. Atevlate dinner in the hotel restaurant and service and food excellent. Room first rate, cleanliness, big fluffy towels and very comfortable bed.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you Jerry for your recent feedback. We strive for excellent customer service and I am glad we exceeded your expectations. We look forward to welcoming you back in the near future. Sincerely, Nanette

"Don't be scared. It's a GREAT hotel."

5
User 03/08/2019

As others have posted, this hotel is in a not-so-nice area, but don't be scared. It is a great hotel. The service was top-notch, the room was both recently renovated and absolutely immaculate, and I felt very safe here once I was indoors. ;-) I picked it because it was close to Churchill Downs where I had a meeting at zero-dark-thirty the next morning. It's about 3 minutes from there and an easy drive on surface roads. I have to say the front desk staff were tremendously helpful, warm and welcoming. I'm coming off a previous bad experience with a Best Western and this hotel completely redeemed their entire brand as far as I'm concerned. I nearly bailed on this reservation in favor of the five-star Brown's Hotel, which was LESS expensive on my travel date, but decided in favor of convenience given my time limitations. Great stay, would stay here again. Many thanks!

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review about your stay at our hotel. Our staff was awfully happy when I read your comments to them. Our hotel strive for excellent customer service and I am glad we were able to provide great service to you. We hope to see you again soon.

"Stellar"

5
TRomney63, Mesa, Arizona 02/08/2019

This was a great place to stay! The staff was friendly and accommodating. The room was updated, clean and cool~ It was a wonderful place to stay and I cannot say enough nice things about the front desk staff, housekeeping and the shuttle driver. Wonderful experience!

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Ms. Romney, It was such a pleasure having you as guest at our hotel . Our staff was so thrilled when I shared your awesome comments with them. We look forward to welcoming you back in the near future. Sincerely,

"Nice stay"

5
User 17/07/2019

I will stay at this hotel again. All of the staff were very friendly. The hotel has been updated and is very clean and comfortable. Easy access to the expressway. Good breakfast. The pool was also nice.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Cathy, Thank you for an awesome review. We are looking forward to welcoming you back in the near future. Sincerely, Nanette Front Office Manager

"Good night stay"

4
User 09/07/2019

Had no idea about the Louisville area and when we arrived it looked a little shady but we ended up having a good night sleep here. Annoying that they wanted to charge $40 to check in 30 minutes early though. Literally was ONE car in the parking lot so there was no reason we couldn't check in as no one was there. We checked into our room to find a maintenance worker fixing something so had to go back down to the front desk to get a new room. She was apologetic and got us a new room right away. The pool area was good and the place seems brand new.

"Hotel stay"

2
User 09/07/2019

Over priced. Breakfast was fair. Breakfast staff was arguing in front of guests. Had to change rooms in the middle of the night because our shower didn't work. One person at the front desk at all times and long waits.

"WEDDING ANNIVERSARY 60TH YEAR"

5
User 07/07/2019

Mr. Curtis Patterson and Mareo did an outstanding job in making sure that my parents wedding anniversary celebration was a success. Curtis and Mareo went the extra mile to ensure that our accommodations were in tact and that the celebration went well. The room was clean, the set up was was nice, bathroom was clean and nice.

"Frustrating customer service"

2
MeganS1072, Canton, Ohio 05/07/2019

We were asked to move rooms 2 times within 24 hours of our stay because of plumbing issues (toilet breaking and another pipe leaking into the room below) and no measures were taken to improve our experience because of this. We actually ended up in a smaller room than when we started and they didn't even attempt to make things right. On top of this, we had issues with our key cards and weren't able to get into our rooms twice. When I said something about this we had a cleaning employee give us a snarky response about having our card near our phones and that was the reason that BOTH of our key cards didn't work, which makes no logical sense. All in all, the fact that we were trying to be very understanding and nothing was done to make the situation right felt very wrong and i'm very unlikely to return to a Best Western if that is how things are handled.

"Great staff!"

1
D233BQcarlm, Waukesha, Wisconsin 01/07/2019

Enjoy our 2 night stay very much. All the staff were great to work with. The place was being renovated and had one elevator down. The unexpected fire alarm (because of a renovation issue) turned out to be a blessing - we spent the day at Churchill Downs.

"Pleasantly surprised"

5
2MyCents, Charleston, West Virginia 25/06/2019

Had an unscheduled stay in Louisville and all the downtown hotels were booked, due to a convention. Called the Best Western Premier and they were able to get me, and 6 others that were in my group, a room. The hotel is in very good shape/modernized, as it has just re-opened after switching from a Holiday Inn to a BWP. There are still a few finishing touches being applied to the exterior to finish up the remodel, but they are open for business and eager to make this place the best! From the moment we walked in the door, the staff was super friendly and knowledgeable. There is a bar in the lobby and a hot breakfast area too. The indoor pool is spacious and the gym has the standard cardio equipment, plus a rack of free weights. The room was very clean and comfy, with a giant TV for my viewing pleasure. The WiFi was free and fast as well. All in all, this Best Western location has certainly raised the standard for others to try and compete against.

"Best Breakfast"

5
User 21/06/2019

The best breakfast buffet. I was impressed with the overall look of the hotel. Beautiful remodeling ! Staff very friendly and accommodating -no matter the hour of day or night. Very good experience and we definitely stay again.

MeganKNuckles, Guest Relations Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Curiosity, Thank you for sharing your experience with us. I will be sure to share your great feedback with the team. Thank you

"Fresh Paint"

5
User 12/06/2019

This Hotel is all redone and very Nice. We checked in and were given several great options for Local (walking Distance) BBQ Joints. Staff was super friendly, and helpful and we did a late breakfast and the personnel was very responsive in making sure we were fed. Only two complaints too much Chlorine in the pool, and as all Hotels poor door layout for bathroom!! lol

Megan K, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Wanderer, Thank you for sharing your experience with our hotel. Our Staff thanks you for your review. We hope that you return to The Best Western Premier Airport/Expo Center hotel in the future. Thank you

"My Stay at the Preimer"

4
Camper10203827721, Chicago, Illinois 10/06/2019

The Preimer was all that I wanted in an hotel, perfectly located, service was Excellent, I was upgrading to a Single king sized room, I join the Best Western hotel club in which I earn snacks and two beverages, I was truly impressed with the cleanliness of my room.

"Last minute and awesome!!!"

5
ceejay65019, Smyrna, Tennessee 09/06/2019

The staff were very nice. Location was great. If ever in the area again and need a place to stay this would be our number one choice. The room was awesome. The parking was great even on a rain day. Appears to be a new hotel.

"Worth Every Dollar"

5
Paradise09871121387, Miami Gardens, Florida 05/06/2019

I booked this hotel based solely on its location and reviews. It appears new as there was exterior construction happening in the parking lot. Every other higher star hotel we considered charged for parking which was not something I'm willing to pay for as a conscious consumer.

"Great Environment!!"

5
User 28/05/2019

My stay was perfect and will be coming to this hotel again. The service was excellent even down to the staff speaking to you as you were either staying or leaving the hotel. The rooms were very spacious and comfortable!!!

"Overall it's okay"

3
LoveTravelAC1638, Chicago, Illinois 27/05/2019

There's construction going on outside the building.The room was clean and comfortable, but the toilet was leaking, making the sound all night long. Another complaint was the staff wasn't friendly/professional. We arrived to the hotel before 4pm, being a Diamond member, I tried to check in earlier (we had kids and elderly people). I have stayed in so many BW, they always allow me to check in 1 or 2 hours earlier, but not this time. The staff told me that I had to pay $30 for earlier check in or I had to come back later. So we left and returned at 4pm. I wished she could have said it in a better way.

"Room for Improvement"

3
davidbQ7226FM, Fort Wayne, Indiana 24/10/2017

Room was clean but outdated and tired. Picture frames and furniture chipped up bad, hole in darkening blinds, drywall patching... Staff was nice and had a good breakfast. Hotel is currently under renovation and expect the renovation to resolve the above issues. Not worst but not the best area of town... easy access off interstate.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Mr. Dave B, Thank you for your review of our property. We appreciate you taking the time, and apologize for the decor of your room. The renovation will most definitely take care of those issues. We hope you will come back in mid 2018 and check out our finished product. Thank you, Megan H

"Clean & comfortable"

4
Family326, Wethersfield, Connecticut 21/10/2017

We came to Louisville for a show at the expo center. This hotel was easy to get to and offered a nice continental breakfast and fresh coffee in the lobby. We used a popular ride share service and it was easy to get back and forth to the expo center. The hotel was clean and very comfortable. It's obviously going through some renovation but that didn't inconvenience us at all. The staff was super friendly and tried hard to accommodate us. The area didn't seem great, but we didn't plan to walk outside so it was fine with us. Would stay there again.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for taking the time to review us, we are happy you enjoyed your stay, and hope you will come back and see us next time your in the Louisville area. Thank you, Megan H

"Saved us!"

4
tincolandscape, Tuscaloosa, Alabama 19/10/2017

We Had booked days inn (arthur street ) only to discover it was a DUMP! We got our $ back and finally found a room here. Great front desk staff! Clean room and great bed! Under renovation but a comfortable stay regardless.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for taking the time to review our property, we are so glad we were able to help in your time of need. Please come back and see us should you ever find yourself in the Louisville area again. Thank you, Megan H

"Pleasantly Surprised"

4
User 15/10/2017

I booked this hotel through Travelocity and was impressed with what I saw. The room was nice and clean and the continental breakfast was pretty good as well. The hotel staff was kind and respectful and patient. I would recommend this hotel to anyone traveling to the area. Thanks.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Jamelon, Thank you for providing us with your feedback. We are thrilled to hear you enjoyed your stay with us, and we hope you will come back and stay with us should you ever find yourself in the Louisville area again. Thanks again, Megan H

"THIS HOTEL IS PATHETIC"

1
erisbyrdjj, Louisville, Kentucky 05/10/2017

THIS HOTEL IS PATHETIC that's the best way to describe it. Everyone is unprofessional from the front desk staff to the manager. I did a block for an event and it has been nothing but issues. I have sat of the phone personally with numerous people trying to book in the block. I have heard with my own ears "we don't have a block in that name" or "we cant find it" then the manager had the nerve to call me telling me we didn't have a enough when I know for a fact it wasn't true. I told people to start calling today to confirm reservations just because of all the trouble we have and HERE WE GO again. Event is this weekend and I have at 10:00 in the morning heard them tell 3 different people they cant find there reservation. I don't know who does there hiring or what the issue is but these people need some help, some organization, a clue to what is going on. Especially when people are spending their money. This post isn't to bash because I am a business owner but this place is horrible. An professionalism goes a LONG way!

Myika L, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for your survey. We are very sorry you did not enjoy your stay with us, we will work with the staff to fix the issues you experienced. Kind regards, Myika. L

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