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Best Western Hotel Louisville East,  Louisville

3.5/5  - basé sur 421 notations.
9802 Bunsen Way, 40299-2548, Louisville, United States - Voir la carte
+1 502 499 0000 +1 502 493 2905

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Les points forts de l'hôtel

  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
Note des voyageurs TripAdvisor
Sur la base de 421 avis de voyageur
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Séjournez dans cet hôtel à services limités de Louisville, Kentucky, offrant un accès pratique à Churchill Downs et à l'université de Louisville. Que vous soyez en voyage d'affaires ou en vacances dans le centre-nord du Kentucky, le Best Western Louisville East vous garantit un service clients amical et des chambres sophistiquées à un tarif abordable. Cet hôtel de Louisville dispose d'une variété de chambres, dont des chambres standard et des suites. Chaque chambre, agréablement aménagée, comprend télévision câblée/par satellite avec HBO® et accès gratuit à Internet haut débit. Cet hôtel à services limités dispose d'un ensemble d'équipements et services incluant piscine intérieure chauffée et bain bouillonnant, aire d'entraînement, service d'affaires complet et salle de réunion pouvant accueillir jusqu'à 80 personnes. L'hôtel sert un petit déjeuner chaud gratuit chaque matin à ses clients. Le Best Western Louisville East permet d'accéder facilement aux principales attractions de la région dont Fort Knox, le musée du Kentucky Derby et le musée Slugger de Louisville. Les passionnés de courses seront à moins de 20 kilomètres de Churchill Downs, où se déroule le Kentucky Derby, tandis que les familles pourront passer une journée divertissante au Six Flags® Kentucky Kingdom. Les voyageurs d'affaires seront à proximité de Victory Packaging, ResCare, Kroger's Corporation et Papa John's International. Cet hôtel de Kentucky offre également un accès pratique à divers événements de la région incluant National Street Rod Days, le Mid-America Truck Show et les manifestations sportives de l'université de Louisville. Le personnel amical et serviable du Best Western Louisville East veillera à ce que vous passiez un séjour inoubliable et divertissant à Louisville, Kentucky. Réservez votre chambre dès aujourd'hui et faites des économies ! Passez un excellent séjour !

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Avis de nos clients

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Basé sur l'avis de 421 voyageurs
Très bon
En couple En couple 88
En famille En famille 164
Escapade entre amis Escapade entre amis 37
Professionnel Professionnel 86
Voyage solo Voyage solo 19
Rapport qualité / prix
Best Western Louisville East,Louisville
  • 4
    « Convenient hotel with good price. »

    The hotel is not the greatest but it was clean and the staff were courteous. The decor could use some sprucing up, but we were only there for one night and the hotel worked perfectly for what we needed it for. The indoor pool was a big hit for the kids and the free breakfast was good enough for us to grab a quick bite before getting back on the road. Nothing to write home about, but great for a good night's rest and bite in the morning.

    « Loud and rude »

    staff was rude, hotel was extremely loud, parking was scarce due to the renovations, i met the owner, he was extremely rude when i brought these issues to his attention. I will never go to another best western if this is the standard.

    « NO BACON!!!!!!!!!!!!! »

    very helpful and friendly staff except for one of the kitchen staff-did not catch her name-went to eat breakfast at 9:15 and they were out of bacon-when I asked if there was any more or maybe sausage she just shrugged and said no & proceeded to sit on her rear and watch tv!!! better eat early or go out for breakfast!!!

    « ok and that is about it »

    This place is ok, but no frills. The breakfast was not that great , eggs were watery, sausage was burnt, and the danishes were stale. I will choose another place to stay the next time I go to louiville. The air/ heater unit made a terrible rattle all night, so no sleep here!!! Also the hot tub was broke down which was a real disappointment and was not told about it b4 or even during check in.

    « Nice Room But Some Staff Gave Poor Service »

    I thought the room was nice and the breakfast was excellent the staff Hunter was very understanding and welcoming...he went out of his way to provide excellent service. The lady Janet i believe was her name was very unaccommodating and rude at time nit picked at us from the time we arrived due to not wanting to honor us a fair rate at time of arrival. But with Hunter doing such an excellent job it made us forget how rude we were treated upon checking in. Overall our 4 day stay was great with us avoiding the front desk with the rude employee (Janet) on shift.

    « Fine »

    This was a nice motel with good internet connection, tasty breakfast with protein options and comfy beds. It's what we expect when we arrived. The hours for breakfast were confused, as we were told the room closed at 10 but the cleaner was clearing up at 9:30.

    « Nice Stay »

    Away from the Downtown crowds but yet convenient to all the great Louisville attractions. We enjoyed our stay at this hotel. They provide a good breakfast every morning along with a hotel wi-fi link. Enjoy your Stay.

    « If you offer Amenities they should be working »

    When places such as yours offers amenities such as a hot tub, fitness center I would think that who ever is in charge would see that they are in working condition. We had to find out by ourselves by taking a walk thru the facilities before we went to our room, we were told about the amenities but were not told that they were not in working condition. I understand that sometimes somethings don't work but when all things dont work someone should take charge and do something about it. We did not get to enjoy the hot tub which we were told it needed a part for it to be repaired but it seems that part has been needed for a very long time. Lets get it together folks.

    « Just Fine »

    This hotel was not excellent, not terrible, just average. A bit of a damp smell throughout the hotel. Breakfast was good not great, pretty traditional fare. Room was a bit pricey for what you get, but overall it was fine. Was also disappointed about little details like the Kentucky State Flag being flown upside down.

    « My stay @ the best western east Louisville, Ky »

    Very nice place to stay! Customer service could definitely stand some serious training. Hotel was very clean and slept really nice. internet worked well as all other amenities. Thanks Best Western for a good place to relax as I travel our highways.

  • 5
    « Timothy the manager is awesome »

    We actually didn't get to stay at the hotel. We had a family emergency and had to cancel our reservations but Timothy the manager was awesome at doing that for me at the last minutes and not giving us a huge fee. Just a special thank you to him for his consideration and help. Will definitely be staying there if we go to Louisville! A big thank you again Timothy:)

    « Very comfortable overnight stay »

    Was greeted very warmly at the front desk and provided a lot of good information about the hotel without having to ask. The hotel was very clean and fresh looking. The room and the bed were very comfortable. The water pressure in the shower was enough, but could have been higher. The breakfast room was comfortable and clean. The coffee was adequate.

    « Trip Advisor ratings don't seem to do this good-value property justice »

    The ratings for this property don't seem to square with the comments and I am glad I wasn't thrown off by them. This hotel is far on the east side of Louisville right off I-64 in a business park area but if you are driving that is fine. The property is well kept. We had a nicely laid out room with a separate closet as well as a microwave and fridge. The sink was in the room itself with the shower and toilet separate which meant that the vanity counter was extra large, which was nice. They had two luggage racks (a gold star as there are usually two travelers) as well as plenty of charging spots --on the desk, as well as at each lamp. Bed was very comfortable with top sheet over blanket and nice linens though towels were a bit think and not terribly absorbent. Room lighting was very good. Breakfast was great. Pretty good scrambled eggs, wonderful link sausage (best of trip), French toast, yogurt selection, cheerful attendants who kept up with things very well. The staff at check-in (around 10:30 pm) were not terribly welcoming. This was a mild downer but not a deal-breaker. Don't let the reasonable prices make you wonder that something's wrong.

    « One night stay »

    It was a very good experience outside of the comment made about the bathroom. Food was good at breakfast. Pleasant and comfortable. Either you want a book written and I've taken the time to fill out the survey and you want me to become a writer, when I'm not. Sorry my stay wasn't so great that I'm willing to continue to go on and on about praising a stay with your hotel. It was good, but it was what I was hoping for.


    We had a great stay for the night. Our elderly parents were traveling with us and I appreciated them being placed next door to us. Had a wonderful breakfast of scrambled eggs, link sausage, French toast, broasted potatoes and all the other breakfast goodies. Great location and very clean. Will definitely stay when in town again.

    « Wow! What a pleasant surprise »

    My wife and I decided to spend the night in the city after attending a funeral. We have stayed in very few Best Westerns over the years so we were not as familiar with them. This location was fantastic for us. It was very quiet and the room, though small, was very clean and comfortable. The staff was very professional as well as courteous. The breakfast area was wonderful and the food was good. A nice place to stay. When we visit the area again, we will plan to reserve with them.

    « Very good stay »

    I am a traveler that probably relies on reviews too much for hotels and restaurants in areas I'm visiting either for pleasure or business . I want the best value for my money . Staying in Louisville for two nights for the first time , I exhausted a long list of hotels , trying to find something around a hundred dollars a night with good reviews . We decided to try this Best Western because we were tired and it was in a good area . Front desk staff was very nice and accommodating at check in , gave us a double bed room on the 5th floor , it was very quiet , far enough away from the main road but still close to the interstate . Very close to a Walmart where we were able to have a prescription transferred from home that my husband needed . Good continental breakfast , although I only ate cereal and juice , they had a good selection of other breakfast foods . The orange juice was cold and very good . Every staff member we encounter was nice and helpful and the room was clean and large . Bed was comfortable and I got cold enough that I had to throw an extra blanket over myself . That's a good thing ! Quiet , cool , clean , free convenient parking . All for 84.00 a night for a double room . What more can a person ask for ? I will visit again if I am back in Louisville . Thank you Best Western

    « Refreshing »

    Clean and nice with friendly people. Nothing more can be said. Must come up with 200 characters so I will add the beds were very comfy and the rooms smelled good. The pool was nice. 200 characters minimum is a pain! Just stay there it's nice!

    « Solid choice »

    A good, clean hotel at a fair price - nothing to complain about here. The location was useful for what I was in town for, and although the hotel is a bit out of the way, it is quiet and easy to access once you know what you are looking for.

    « Very nice hotel! »

    I highly recommend this hotel when staying in the Louisville area! The room was excellent and very comfortable. The amenities were excellent and breakfast was hot and delicious. I used the pool and hot tub and was happy to see that the water was not irritating due to so much chemicals to keep it clean.

  • 2
    « Unsatisfactory Room »

    We have stayed at this hotel three times in the past two years. The first two times were good, but this time the room had a musky, basement odor, probably due to the HVAC leaking condensation onto the carpet. Cobwebs also were present at a couple of places on the walls and the bathroom.

    « the "pet" room »

    We have 2 dogs and are staying in a typical "pet room" on the first floor with smells, 1 mildew pillow paint marks, and dirty AC filters. One lamp does not work. the place is pretty sad and tired. Staff is friendly. last time we passed by KY we stayed at Holiday Inn express which also takes dogs. more expensive but better amenities.

    « Awful! »

    The 3rd floor smelled like wet dog feet. Our room smelled of old cologne. We went through 3 remotes to no avail. The pool closed at 9pm (my fault - I should have checked but I have never known a hotel pool to close at 9pm). And lastly, no hot water in the morning. The only reason I gave this one star is because it appears there's no option for zero stars.

    « A good business location »

    The property is conveniently located in the Hurstbourne area east of Louisville and is close to local amenities, shopping and restaurants. If you need to be in this end of town on business, it is a good place to rest your bones. The staff is friendly and accommodating but rooms are small and a little dated. It's not the Ritz, but it is clean and convenient. I had a King that was big enough for the bed and a small desk and chair and nothing else. It ranked with one of the smallest king rooms I have had but..I wasn't there for the ambiance. It accomplished what it was intended for, a good nights rest at a reasonable price. I will book a 5 star when I feel the need to be pampered, this was fine for a night on the road. One small issue was very slow wi-fi-although, this could have simply been the result of an over abundance of surfers and few workers!

    « Business Trip »

    I recommend a change in the way business is conducted. The gym was constantly out of towels. The treadmill key was hard to get a hold of to work out on and cause a hassle to get. The other treadmill was out of commission and the exercise bike pedal was off and could not be used. The breakfast constantly had the same things every day and should have a change in their menu. The parking lot was overcrowded with labor workers and their trucks recommend they are staged in one central area. When brought this to the attention of the manager the response was their practice was because of history with guest occupying the hotel and some of the unfortunate accidents that occur in the place. I don't want the history to cause the future guest to have to endure accidents from last guest stays. The hotel has smell of mildew on the ground floor and is in need of some humidifier and cooling the area down. Also, if the gym is not available to accommodate the guest I recommend maybe having a partnership with an outside gym to be used if necessary, which I have seen and used also. No channel lineup for extra channels to know what is upcoming as a TV guide. Insufficient lighting for areas of the room.

    « Not The Best »

    We stayed here for 2 nights..with our motorcycles since BW is HOG friendly. The staff here is nice but extremely understaffed. The desk person...these is only 1 on at a time...leaves a sign that they will be back when addressing issues. We were in a king suite with 3 people and only recd 2 towels. We had to ask for extra pillows but that was a task bc the desk person had to locate them. Breakfast was till 9.30 and by 9.06 all the bread was gone...the frig was empty ...One coffee pot gone...and no one to ask for help. No one attends to the self service coffee..we had to keep refilling the sugar and creamer...after we found it.. The computer is on a desk in the lobby so you can't work quietly and there is no washer and dryer As a HOG it was even worse bc we always get a microfiber rag and even sometime a goody bag...for our bikes. But when I asked the desk girl she gave me a paper towel..and yes I was clear. Can I get a towel to use for the motorcycle and she handed me a piece of paper towel. By far not the newest but all in all very surprising for that part of town.

    « Fair as best »

    Good location, close to anything one would need. only complaint was many areas dated. My room was the worst, I should have moved to another hotel in the area; they are many close by. Breakfast was fair, had same hot food menu each day, it had a good selection of items.

    « vacation »

    I'm from tenn everyone very friendly and helpful best place I've every stayed at and I work for wyndham's group this place had us beat hands down even the town was more friendly than tenn I took my grandkids there on vacation and they loved the place

    « Old hotel dressed up »

    At first when we walked into the lobby, we thought this building would be one of the nicer Best Western's. But after entering our room, we noticed that it was more accurate to say it was on older hotel trying to look renovated. The room was spacious (sink outside of the bathroom which is nice for getting ready but a bit unsanitary). We didn't try the pool. Beds were comfortable. The AC was loud and freezes the person/people closest to it before the other half of the room cools down. The breakfast was ok. We arrived at 9:00 and it was to close at 9:30. Many of the items were gone and were not restocked. It was typical fare. The hotel was easy to find and close to good restaurants and Walmart, though the location is a bit far from Kentucky Kingdom, which is why we were in Louisville. Before returning here, I would do more research to see if I could find something newer/better.

    « Not recommended »

    Understaffed frontdesk. Requested 2 nights but had to go back to front desk to get second night. Gave AARP card. No discount given nor was I told whether it was accepted. Room was not cleaned. When asked at checkout if there were prblem, clerk acted like "oh well" Breakfast was good.

  • 5
    « Unbelievably Helpful Staff »

    I came into Louisville for a business conference with two other colleagues. The reservation was under my name, but at the last minute I became delayed a full day so I was worried about leaving my colleagues stranded without a room. Mary at the front desk was unbelievably helpful with getting my colleagues squared away and basically saved our weekend from falling apart! The room was clean and the breakfast is a step up from many other Best Westerns at which I've stayed. I'll be staying here next time I roll through Louisville for sure.

    « Nice but not great »

    Nice room but the bed was not comfy and the pull out sofa was not comfy at all. Our son felt springs all night and he said it kept him from sleeping well. Not sure that we would pay almost $200 again for one nights stay.

    « Beautiful Room »

    We had our suite in the 5th floor. Overall experience was great. No issues, everything in working order. It was Clean. Great lighting. The only thing that I can say was that the sofa bed was not very comfortable, but hey its a sofa bed, cant expect more.

    « Filthy sheets »

    The bed seemed hastily made and the sheets were dirty and had hair on them as well as little bits of dirt!!! The housekeeping of this place should fired along with their manager as the other reviews are also of the same complaints about the state of the beds. Disgusting. Where is the $100 you spend for a room going really? Cheap and filthy.


    There was BLOOD all over the sheets of the bed that my children and I slept in. The manager on duty was more than accommodating by quickly taking care of our room charge but than was later told that he would loose his job if he did not charge us for the room. He gave us 50% off and I was told that I would receive 5000 Best Western points but as of today have not received them. The manager has yet to call me regarding this matter and I was told by the corporate office that he replied to them stating that he felt he had done more than enough for us. ARE YOU KIDDING ME THERE WAS BLOOD ALL OVER OUR SHEETS!!!! There was also ants throughout our room and hair in our bed that I honestly just looked past until of course I seen the blood.

    « Receptionist was having a bad day »

    The location to Kentucky Kingdom is quite a distance. You need a smart phone to find your way around.. The receptionist was arguing with guest in the lobby. The door lock on one of my rooms did not work. You could only lock the from the inside. After find out they offer to swith rooms but they knew the lock was broke before they put me in the room.No discount offered for my inconvenience. If your are going to Kentucky Kingdom I would try to stay a little closer.

    « Acceptable Hotel »

    The hotel seems to have gone a renovation but it looks only partially done. I had medical equipment in my room so asked for no housekeeping. When we returned for the day it was difficult to get towels, even though the day shift said there would be no problems getting whatever we needed. The evening desk clerk seemed very upset at having to find towels. The day shift was very accomodating as was the person I talked to the first evening. We did not use the pool. Really enjoyed the hot breakfast. The staff was very attentive and refilled things promptly. For the price it was an acceptable hotel.

    « Summer Expedition »

    The day shift front desk staff was efficient, courteous, and friendly. The night shift front desk staff was good but not friendly. The breakfast and the assigned staff were great. The room was clean and spacious than the other Best Western hotels. The hotel lobby was amazing. The internet was really bad as it was down despite the good weather. We could understand if there were thunderstorm and heavy rains. The 3 fitness machines were out of service (treadmill and stationary bike). Drinking water in the pool and telephone were not available. Shower handle to turn it on was high.

    « Excellent experience »

    I stayed in this hotel for 10 nights in late June 2016. My experience was fantastic. The rooms were clean and the customer service was amazing. I spoke to the general manager about a small concern and it was addressed immediately and professionally. This is my hotel of choice in Louisville.

    « first time here »

    very clean hotel and friendly workers, had pool and work out equipment. The bed was not so good but had many pillows and warm blankets..the water pressure was awesome me and two others were able to take showers and use bathroom all the same hour with no issue.

  • 3
    « Best Western Louisville East, KY »

    The GPS directions to find this hotel are misleading as they have you turn the opposite direction you need to on Bunson. While the price is very reasonable, the location is difficult to get to. There are a great number of fast food and other restaurants in the neighborhood. Recommend Jason's Deli for salad bar.

    « Nice, friendly, and comfortable hotel »

    Staff was friendly and room was comfortable. We liked the layout. The computer and refrigerator are was off in a cove. The woman at the desk at check in was very friendly and helpful to us. We will definitely stay here again.

    « Enjoy this location »

    To all my friends who are on the road most of the time if you are in this town do stay at this location, I am positive that you will enjoy the stay and the hospitality with the smiling staff on the front desk. ENJOY.

    « "No Maintenance at Night. Here's a screwdriver" »

    No maintenance personnel on duty at night, I was told, when the door between our two rooms in our suite wouldn't open. I went to the desk to get someone to open the "locked" door. With 4 children in my care, 3 in one room and 1 in the other I needed to have the door opened. I was told I had to wait till morning when maintenance came in. I said that was not an option!!! I want the door opened tonight. The front desk personnel handed me a screwdriver. That's when I began to get angry. Eventually he did come up to the room to pry the door open, but he definitely was not happy about it. Besides that incident, everything else was average for an overnight stay.

    « Best Western Louisville KY »

    very clean hotel and rooms. pleasant staff. super room for the price! Felt very safe and is near an industrial office park so in the evening traffice was not a problem. right off of the interstate and easy to get to.

    « Nice Hotel »

    This is a nice Hotel but its parking area for check in needs to be improved. It has great eating places within walking distance and there's even a Walmart right beside it. The room was clean and very nice.

    « Worst Hotel Experience Ever »

    I travel for work all the time. Needless to say I have frequented my fare share of hotels. This by far is the worst hotel experience I have ever had. I will start with the basics. The hotel has a very odd parking lot structure and limited parking spaces. The interior of the hotel is older and ran down. Their is a moldy smell to the entire building. Our first room had a unique smell of sweaty feet. The sheets were dirty with bodily fluids which I don't care to imagine where they came from. When we informed the front desk they told us that we would have to come pick up our own sheets from the front counter as they had no help. We also found bed bugs later that night on both queen mattresses. When we informed the front desk he told us that they were lady bugs. That they have a bad lady bug problem. He then demanded that he see them for himself before any action would be taken. He instalty realized that they were in fact bed bugs. He did not apologize or seem empathetic one bit. He simply asked us to collect our things and meet him at the front counter. He told us to be quite about the situation and not to discuss it in front of other guests as it would make them look bad. We asked him about the smell in the room as well. His reply was that each maid had thier own way of cleaning. That some like to use scented cleaners or leave an aroma in each room. The next room was a major improvement as the smell was not as noticeable, and it appeared to be bed bug free. My company had rented multiple rooms as we were there for a convention. We shipped a few boxes to the hotel to hold for our arrival. They gave us some elses packages first. Then they argued with us when we tried to give them back saying they were not ours. The older lady at the desk was extremely rude and not helpful in any way. When we asked if we had packages she replied I think so. When we asked if she could verify, she simply said no. So we came back later that night to try again with a different employee. He said that he couldnt access the packages and that only his manager had the key to the office. He told us that we would have to wait, but he didnt know when his manager would be back the next day. Extremely unhelpful all around. The staff was rude and unprofessional. The hotel accomodations were the worst i have seen through all my travels. I recommend that no one ever attempt a stay at this facility.

    « Taken very good care of »

    Staff was very friendly, went out of their way to see we had a pleasant stay. Stayed during a holiday So the Manager went out of his way to see our needs were met, I would definitely stay her again. This trip was for business but I plan to bring my family back to enjoy the sights.

    « Disappointed »

    I was for one night in the BW Lousville East. The hotel itself is ok. When I arrived, the woman at the desk was unfriendly, no smile, no welcome. When I asked for the internet code answer was "it is written there". I felt, I am a burden... The room etc was good, but the bathroom was not clean - the floor in front of the toilet was dirty. At the next morning I left very early, before breakfast was ready. Usually I got always the offer to drink a juice and take some fruits. Not here.

    « Not the best, not the worst »

    For $89/night our expectations weren't high, but fresh paint can only do so much to spruce up an older hotel room. Pluses: Room was clean and quiet and had a refrigerator and microwave. Staff was friendly and helpful. But the small king room was tight on space with the sink/vanity in the bedroom and the bed too close to the air conditioner. The bathroom fan was annoyingly noisy. Some towels were loofah rough. Some were threadbare. For an overnight stay on a road trip it was adequate, and we would probably stay again.

  • 3
    « Not Happy Campers »

    We booked this hotel based on reviews. Booked 2 rooms for a total of 6 people. 2 Queen Beds in each. Got there, as we were checking in, the lady checking us in was very kind. But a guy comes up behind her and demands to know how many people we have. I was honestly taken aback by his attitude. The nice check in lady was trying to explain to him we had 2 rooms but he kept interrupting her and escalating with me. When I got upset he actually said, "We have to know how many people are in a room due to pool capacity." Honest to goodness he tried to say he was only asking because of their flipping teeny tiny pool we had no intention of using in the first place. When I called Shenanigans on that, he finally drew breath to understand we had 2 rooms and clearly weren't trying to pull a "pool stealing fast one". Total jerk. Checked in, booked our rooms together, requested to be together and one room was on floor 2 and one of floor 5. That also was not acceptable. We went to our floor 2 room, it smelled like mildew, moldy. Bad. A/C made some kind of weird clicking noise the entire time we were there. Couldn't sleep well due to it. Every time it rained it sounded like tiny nails being driven in the window. The floor 5 room had insane amounts of ladybugs in it. We captured over 20 of them. The pool reeked of over chlorination. When we checked out, desk guy asked how our stay was. I said, "Don't ask if you don't want to know the truth." He responded, "Okay, see you later." Because that is exactly the level of care they have. Breakfast barely passable, we decided to go out for breakfast after the first day.

    « pleasant stay »

    Rooms and hotel were very clean, breakfast was good, and staff were very pleasant, close to all the restaurants and stores. I would choose this hotel to stay again if i was to go back to Louisville Kentucky

    « Perfect »

    The hotel was a little further away from the convention, but the stay and the accommodations were perfect. There were 4 of us, we had 2 queens which was also perfect. We weren't in the room much due to the convention, but the bathroom was clean and very functional as well as the rest of the amenities. Breakfast was excellent and the pool/hot tub was perfect after walking 40 acres of convention space. :)

    « Best Western Louisville East »

    The Housekeeping staff is very honest, you must note any money left as a tip as such. The Hotel smelled like old cigar or wet dog. The rooms are small and the bathroom sink is in the room. The bathroom fan and A/C are very loud. Overall it is a bit pricey but clean.

    « value hotel »

    clean and friendly needs a remodel but a good value. breakfast was not great but lady was nice. ice on 1st and 3rd floor only. they let us in the room early which was nice. no fridge in room. all in all decent

    « Nice, Clean, Friendly Hotel »

    This hotel was a good place to stay for our Derby trip. The location was easy to find and near plenty of dining selections. The room was comfortable and the staff was very friendly. This hotel offered everything we needed for our stay and we would definitely consider staying here again.

    « Nice »

    Nothing particularly special but it is clean and comfortable. We are here for the Derby and we did get a gift bag. Of note too is the fact that I was able to make a reservation here 1 week before the Derby and it is only 14 miles from Churchhill Downs.

    « Very Nice »

    Enjoyed my stay at this hotel. All the staff were nice and very friendly. Nice hot breakfast with lots of choices. indoor pool was great. Hotel seemed to be in a nice safe neighborhood with lots of restaurants closeby. Will definitely stay here again.

    « Never again »

    I sent workers to pick up merchandise for me in Louisville. I made reservations, called the hotel three times, they never answered. H ad to call corporate customer service, gave the names of the people and all CC info. Paid in advance, yet they still gave the people problems, didn't want to give them the room. What? is wrong with your staff.?

    « Good location »

    The hotel had a decent breakfast. Very close to our volleyball tournament. Many restaurants and shopping next door. The front desk people were nice. Parking is bad, not many spaces but there was several construction projects going on.

  • 2
    « So Small. »

    Booked through a 3rd party. When I came to check-in, it took me 20 minutes to even get into my room because I had to prove to the Front Desk I wasn't a local, because apparently this hotel charges a $250 deposit for locals due to prostitution and drugs. I had moved to California in March of 2015, but hadn't gotten my California ID yet, so I only had my Kentucky ID to show. I tried giving them my boyfriend's ID, which was a California ID, but they said it didn't count since it was under my name. I had to provide my Best Western information, and they informed me they would contact the property I work at in California to verify I actually worked there, come to find out they never did. The room was incredibly small, and the bathroom was outdated. I work in a Best Western, so I know of the policies and the regulations that we have to follow, but this was a difficult check-in and I could tell the guy behind the counter was trying to help me the best he could. Definitely wouldn't pay more than $100 for the room we got, seeing as we had a hard time trying to even walk around our room without tripping on our luggage or the desk/dresser. Had it not been just me and my boyfriend I would've been a little more upset, a family could definitely not fit in this room.

    « Clean, Quiet, Good breakfast »

    The hotel was convenient to the conference location; room was clean and quiet, there were teens on the same floor, but on the other end of the hallway; breakfast included hot items and was well prepared and stocked.

    « Clean and no surprises »

    A clean hotel reasonably price. Good breakfast and close to evening amenities. Lots of parking. Short walk or drive to all you would need. Would stay again. No surprises. Staff calm and attentive. Didn't notice till leaving they were having construction done .

    « Not the Best Western »

    As of this review date, this is a dated hotel. The exterior and lobby look clean but our room was old and dated. They say the bathrooms are all being updated but we did not get one of those rooms (nor did the front desk staff know which ones were renovated because we asked to switch). The bedding and bed though were surprisingly comfortable. Note, we picked this hotel for the indoor pool and free breakfast. We could not use either because the pool closes promptly at 9 pm and on the weekend breakfast was not served until 7 am. It is right off the expressway though and there are lots of retail and restaurants close.

    « Average »

    Slow elevator, small pool. Adequate breakfast, the staff made sure that everyone had enough to eat. Very clean (common areas as well as rooms). Nice incentive with the free Wi-Fi. The lady at check in was very nice, the morning front desk agent did not acknowledge me until AFTER she got off the phone.

    « Stay at Best Western »

    Laundry service would be a great advantage to business travelers. Found all staff to be very polite and helpful. The area where we stay in Louisville, Kentucky was very nice and close to the facility where the convention was.

    « Cancelled »

    I have been trying to get in contact with the manager for over a month. Every time I call I either just missed him by 20 minutes or he'll be back in an hour or two but then when I call back in an hour or two he still out still have not heard a response been over a month and I was billed for $100. That was not refunded. There's only one guy at the front desk who helps me everyone else either does not know any other phone numbers or when the manager Will be in or apparently how to take a note. Is there even a manager for this location. I'll suggest anyone not to stay at this location because if you have any problems it seems like no one will know how to handle them.

    « Nice stop on the road »

    Hotel was easy stop off the road and a good rate. Lobby and breakfast area were clean. Check-in was very slow as only had one desk clerk working. Room was dated and the toilet seat was loose but over all the room was clean and comfortable. What you would expected for this price range of hotel. Breakfast was good. Eggs, sausage, french toast and the other expected breakfast items.

    « horrible stay »

    construction all around room breakfast was horrible will never stay at this hotel I even conplan to the front dest twice about the noise around my room they did nothing I will not stay at abest western hotel again the buffet was a joke scramble eggs ,French toast sausage links that were not even fit ti feed my dog had better luck at the romanda hotels would advise people to saty away fron the best western the price too high for the treatment and the condation of the place

    « Overall OK »

    Room smelled like smoke and the pool water was extremely cold. The breakfast was great however I will not be back. Staff friendly, hotel looks very nice but customer rooms should be top priority in my opinion.

  • 1
    « Not Comfortable »

    Our team mom booked this hotel as we were in town for a volleyball tournament. It was musty and old and was filled with questionable looking men when we first arrived. The towels were rough, the rooms run down and the tv channel situation was ridiculous. Each channel had a range of numbers you had to search to find what you were looking for. Never found any common channel I looked for. Many channels were just blacked out. Had we not been with our team we would not have stayed all night at this location. Especially for the price we paid - $137/night. Not worth it to feel that uncomfortable.

    « Not impressed »

    For the price, not very nice. Carpets dirty both in hall (from workers) and in room (stains). very small bathroom with bad water pressure. Pool large but water not very warm. Blanket on bed old- entire bed seemed old and worn, not very comfortable. Would not stay here again.

    « Dog friendly and clean »

    The beds and pillows were terrible. ..but the plus the hotel was clean, dog friendly and the staff was very nice Pool was freezing and hot tub was almost to hot. It was nice that we were on the 1st floor with the dog. .only problem was to keep the dog quiet being on the 1st floor. .lol

    « Louisville East Best Western »

    The staff was helpful, friendly and wanted my stay to be the best possible......The room was very clean and well maintained with plenty of towels, washcloths, and coffee. The bed was comfortable and the lighting was great at the desk for the work I need to do. There were numerous plug-INS for my computer and other electronic devices. Wi-Fi was great! Thanks for making my stay like home. I will stay at this hotel my next trip through Louisville Kentucky....

    « Verify your reservation details »

    Clean room, convenient location, excellent complimentary breakfast, nice pool and Jacuzzi. Bathroom lighting was dim, but overall a good value. But except for the good fortune that another guest had left a down-grade room unexpectedly moments before our arrival, it could have been disastrous. The cheerful check-in clerk asked for the number in my party. Having noticed the sign on the wall saying failure to inform of pets would incur a $500 fine, I enumerated the four of us including my dog just in case, even though I had included the pet when talking to the Expedia representative when making the reservation. The formerly cheerful clerk at that point turned dour: "We have no pet-friendly rooms left." I definitely had explained about the dog during reservation time, and the Expedia person, despite having insufficient English language skills for a customer service job requiring detailed telephone interaction in English, definitely understood because he in turn informed me of, and charged me for, an extra $10/per day pet fee and a $250 pet damage deposit. In the good old days, the concierge would find a nearby room on the double. Not so here. It was apparently in their view no problem to turn a family out in the street to search for accommodations. At night. After ten hours travel. In an unfamiliar city. And they didn't think it was a problem to still charge me several hundred dollars for the room even had the hotel not fortunately had a last minute unexpected open room!

    « Nice affordable lodging »

    Traveling north from Florida, stayed one evening. Very quiet place although fully booked. Comfy bed with lots of pillows. Warm breakfast in the morning. Made reservations the night before on Priceline. Pool was warm and exercise room was very clean too. Easy return access to interstate 65.

    « Nice Average Hotel »

    Was in town for a week for a convention. The hotel is on the east side of town in a nice area but a little back from the main road. There are many places to shop and eat in the immediate vicinity. Small front desk but good service. Room was suitable, bed comfortable and pillows as well. Room was clean. Bathroom was small and the fan was rubbing against the housing so was loud and annoying so that is really the only complaint. Breakfast was standard fare but was well stocked and the service was good. Not top of the line but good price for a decent room.

    « Nice & affordable »

    This was by far the best value and quality stay I have experienced in the Louisville area, in a multitude of trips and different chains- They were remodeling during my stay, but not to the level of a disturbance, and this shows a continuing improvements to this location

    « Good hotel, good price »

    This is a very clean and friendly hotel. The breakfast was good. The beds were nice, had no trouble sleeping. I would stay here again. Close to lots of great restaurants. If you get bored, lots of malls close by.

    « Adequate »

    Hotel was clean, and very convenient for my business needs. Staff did not seemed ambivalent with regard to my stay. I don't like the pool hours. It would be good to wake up and swim before starting the day and if you work all day then have dinner the pool is closed and you cannot relax before going to bed.

  • 5
    « Really nice hotel »

    I was very happy with my stay at this hotel. Staff at check in and check out were very nice. Breakfast was a good assortment of hot and cold foods and staff was very efficient. Room was spacious, had a fridge & microwave, bed was comfy.


    My boyfriend and I booked this room for a night bc he was playing a gig downtown Louisville. COMPLETELY PAID IN FULL. On the hwy my car broke down, so I was having trouble getting there. He went to check in and the witch, Karen, behind the counter wouldn't let him pick the key up bc she said he didn't have the credit card that was used to purchase it. I did. I immediately called and said, yes, I authorized him to get the key. She still said no. I sent him the confirmation email from Best Western that states NO WHERE you have to have the CC used. Only a valid credit card, which he did. She kept saying, this is their policy. This was Valentines weekend, so everywhere was booked and he had nowhere to go. So I then called the 800 number and spoke to a supervisor there, actually several, all saying she was incorrect. This was not the policy, and called her themselves. She still said no. She was like the troll under the bridge not letting anyone pass. All the 800 number could do was recommend I call and escalate this in the morning as it was now midnight. This hotel stole my money, let the hotel go empty and managed to make a crappy day even worse. Thanks Best Western. Oh and Karen, I'm not through with you yet. I'll be sure to file as formal of a complaint against you as I can. Beware... This Best Western has policies you aren't told of when booking and screws you bc of it. What else aren't they telling you?

    « nice hotel »

    i stayed here 2 nights on my trip, it was pretty good, shower was great , hot water, breakfast was decent. all in all a good hotel to stay when you're in town. the staff was perfect , fast , gave me my room which was renewed and really clean, fast.

    « Comfy bed and Friendly staff »

    Had to make an unexpected stop in Louisville while on my road trip. The staff at the front desk were really friendly and helpful. The room included all the amenities you would expect, including free wireless internet, and provided a very comfortable bed. However, I had a family staying on the same floor as I was and I could clearly hear their noise whenever their kids were going in and out of their room.

    « Wonderful »

    Very nice place. Great value for money. Good breakfast, indoor pool, nice clean rooms. Would definitely recommend for everyone. Lots of restaurants closeby, some even in walking distance. Very safe area of town.

    « cold breakfast »

    I have celiacs disease so I have to be glutin free. I called ahead and they said there was a hot breakfast with eggs and sausage. In the mourning there was just a cold breakfast which I could not eat.They offered no alternative or no credit for breakfast elsewhere. Very disappointed.

    « quick overnight stop »

    Third consecutive overnighter transiting south/north. Location difficult to find without GPS. No food services nearby biggest shortfall. Freshly made breakfast - prepared to order - a large plus. Had to leave prior to 6:30 start time this trip but enjoyed service on previous stops

    « Clean Hotel »

    It was a clean hotel with some nice amenities, like wifi that actually worked in my room. I was also shocked to see they had a indoor pool and hot tub that was nice with a workout room (small but is useful to work up a sweat) Plenty of towels in the pool area, which was nice. The breakfast was what really blew my mind, they had a full breakfast with more options that I've seen in a long time. The staff was friendly. This was a great stay for my wife and I with a affordable price which is strange cause those two usually don't go together. A+!

    « Great »

    Really enjoyed my stay at here. Great staff, great breakfast, kids enjoyed the heated pool and myself and my husband enjoyed the hot tub. Good hotel for families, clean, big comfortable rooms, very comfortable beds.

    « Excellent Service »

    I am so thankful for your staff. They were AMAZING! We enjoyed our stay and loved playing in the pool. While the hotel is in the middle of some remodeling of some sort, the service more than made up for the appearance.

  • 3
    « Best Western »

    We brought our dog with us and we double checked to make sure how much it was and was told one price and giving another when we got there. The room smelt bad, and the towel had no fluff to them. The breakfast was great, lots of options and was overall good.

    « Wonderful »

    My 3rd stay at this hotel and everything was great a usual. Hotel is undergoing some renovation but did not cause any disturbance during my stay. Breakfast was very nice and rooms were clean and comfortable.

    « Nights rest »

    I checked in super late, basically looking for a few hours of sleep before I hit the road again. The women at check out was very pleasant and polite. The hotel is in the middle of some remodels so it's a bit messy right how. The room I stayed in was on the second floor at the end of the hallway. It was neat & the bed was decent. The bathroom was a little old and outdated and needed a good cleaning, but for the price and the amount of time I stayed it was adequate. The staff was very nice,each and every person that I crossed paths with. I'd stay here again if I find myself in Louisville looking for a quick place to stay.

    « good choice »

    One of the best stays in our experience. Very good stay. It was close to about anything you needed, wanted or could afford. It did not have the "big Hotel" feel when we left. We would recommend your use of this location, as we will also keep this in mind in our future travels to Louisville.

    « being renovated »

    Our room was very nice and a good deal for the price we paid. I was disappointed with the breakfast - there were no waffles. The pool and hot tub were dirty and cold. The staff was very nice and helpful when asked.

    « Clean & Comfortable under construction »

    Friendly Staff, clean rooms, comfortable bed, & fast internet. Hotel was under construction but there was no mention of this during booking, that is disappointing & misleading. In room heater was very noisy.

    « Clean but dated hotel »

    Suites are roomy--I had 2 queen beds in the bedroom and pullout couch in the spacious sitting room; mini fridge and microwave. Rooms are in outdated decor and old/used chairs and couches. There were workers at the hotel and signs saying they are making renovations. Pool and hot tub are both small, but clean. Breakfast is hot (eggs, sausage, french toast) with a few other options (cereal, yogurt, some breads). Overall, clean and good for the price.

    « Great stay for the price... »

    We were in Louisville for the FFA convention. We had a room reserved at another hotel by our school and were very disappointed in it. We stayed a few days extra and were very well pleased with this hotel. Great price for all accommodations. Nice pool area, large room, great breakfast buffet offered.

    « Nice Motel »

    Over all the stay was good, the room was very nice and the bed was comfy. The breakfast bar though wasn't the best. I liked the fact that we had a sitting room and a sleep area. For some reason though the tv in the sleeping area didn't have all the channels that the sitting area had. The lobby area had a very nice smell.

    « Very musty! I mean VERY!!!!!! »

    Very musty, asked for another room, Tabitha the oh so kind (not) person behind the counter......wanted to charge another $25 extra to trade rooms! Imagine....$25 for clean air vs moldy air! Very stinky! Don't stay here unless you want to sneeze and be stuffed up all night! Not customer service oriented, offered no assistance! At All!

  • 4
    « Nice and clean »

    We only stayed for one night but room was clean, wish they would leave more towels when there is going to be 4 to a room. Also the room was very spacious as we had several people getting ready for a wedding in that room.

    « Not as expected based on reviews »

    The reviews looked good so we chose this hotel. Fine for one night but definitely not in the great location that was described. Room was clean & functional. Front desk staff very friendly. Person in the breakfast room did not even acknowledge me when I said good morning yet had a tip jar sitting on the counter. I find that to be a bit offensive. The hotel offers a free breakfast where I serve myself & dispose of my own trash. Probably would not stay here again.

    « Business and family stay »

    We stayed here this past weekend and found it to be a pretty good place. Location was great, lots around to do. The neighborhood is good. I walked from here to the Marriott to attend my business meeting while my family stayed behind and enjoyed swimming and the hot tub. We would for sure stay there again!


    We visit Louisville frequently and have stayed at other hotels. This is definitely the best hotel for the price. Lorrie and Carren make you feel right at home and are so helpful. If you are looking for a great hotel for a great price this is it

    « Smoke-filled hotel »

    Lobby and all rooms smelled intensely of smoke, despite insistence that the hotel is 100% smoke-free. We brought runners to stay here before a race and my daughter's suitcase is currently on outside, airing out as it smells like she is a chain smoker. Rooms were also very dusty and out-dated. I could hear clearly what was going on in the next room as well.

    « Best for the price in Louisville! »

    I stay here regularly. The staff are amazing and very considerate! The front desk staff are super competent. There is someone at the front desk 24 hours a day, and the lobby remains open 24 his a day. The breakfast is hot and usually buffet style with options for pastries, fruit, yogurt, and cereal. The rooms are stylish, comfortable, and have cable and WiFi. The doors all have peepholes, deadbolts, and the security arm at the top. The TV'S have HDMI ports and the red, white, and yellow ports for attaching devices. They have rooms with Micro/Fridge combos, and some without. The vanity is outside of the bathroom. There are nice and loud exhaust fans in the bathroom for added privacy. Some of the rooms the bathroom fan is on a single switch with the light, and some have a separate switch for the light and fan. The ac gets nice and cool. Haven't had need for the heat just yet. Parking at the front of the hotel is limited, but there is plenty of parking behind it. The pool is indoor, open til 9pm, and nice and warm, and the hot tub is very very warm. The fitness center includes a treadmill, stair climber, and a weight training machine. Pets are allowed on the 1st floor only. All of the rooms are non-smoking. There is a single elevator located in the center of the hallways with emergency stairs being on the ends of the halls. There are additional bathrooms just off the lobby. There is a computer and printer in the lobby as well for free use. There is a Walmart, Applebee's, O'Charlies, Staple's, Penn Station, Dollar Tree, Enterprise rentals, Subway, DQ, Wendy's, and plenty of other businesses nearby. I highly recommend this place to anyone looking for a moderately priced hotel. I will continue to stay here when the need arises!


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Toutes les directions

Depuis : l'Interstate 65 en direction du sud. Prenez l'Interstate 64 East, sortie 15 (Hurstbourne Parkway South, prenez à droite sur Hurstbourne Parkway). Restez sur la voie la plus à gauche. Au feu, tournez à gauche sur Bunsen Parkway. Le Best Western Louisville East se trouve 600 mètres sur la droite.

Depuis : Standford Field. (Hurstbourne Parkway South), serrez à droite sur Hurstbourne Parkway. Restez sur la voie la plus à gauche. Au feu, tournez à gauche sur Bunsen Parkway. Le Best Western Louisville East se trouve 600 mètres sur la droite. Depuis : l'Interstate 65 en direction du nord. Prenez l'Interstate 265 (Gene Snyder Freeway East) et poursuivez jusqu'à l'interstate 64 West. Prene...

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