Putney Hotel, BW Signature Collection, Londres

It was a lovely experience i stayed here fom my business meeting. The hotel is next to the train station which is very convenient.My room was Very beautiful room with balcony and the beds was very comfy.Staff was very friendly and helpful check in and out was very quick. I really enjoyed my stay. Will definitely come back again.

We were looking forward to staying here, especially as we knew it was new and had high expectations. However once we had got to our room we quickly realised that the bathroom was disgusting, I don't want to go into too much detail but it's safe to say the toilet was not clean at all. We asked to change rooms and the girl who worked there was nice about it, even saying herself that would make her throw up. Go to second room, exact same issue. Third room - toilet was clean(ish) but you could see on the mirror that there were toothpaste marks and product marks all along the shower glass door. It just made us think if it's so unclean in here, have they actually cleaned the rooms at all? At this point it was our third room and we had no energy to ask to move again, so we put up with it which in hindsight I wished we hadn't but we'd already paid. After complaint, they agreed to give us a 25% refund of the booking price, even though I asked for a full refund. I would never go there again, nor would I recommend it to anyone else, unless you're happy sleeping in a dirty room - especially in the midst of COVID-19.

If you take the staff out of the equation this would be 4/5. The rooms are perfectly clean and adequate. Breakfast is really nice. Well the staff. How unfriendly. They were moody and unhelpful. They got the bill wrong and not even an apology. Staying at premier inn next time!

Sandeep Chawla, General Manager at Putney Hotel, BW Signature Collection, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours Sincerely, Puja Sharma Guest Relations Manager Best Western Putney Hotel, BW Signature Collection

Its a Friday night....it's late and I just want a bath, a drink and to go to bed. There's no bath (but there's a shower)...however the water pressure is dire...so that's not good. There's no bar, or restaurant, which doesn't bode well for breakfast...but we'll get to that later. They have free Wifi and he hotel is well situated with access to trains and buses. It seems to be a relatively new build or refurb building so that's a plus....... The bed is comfortable enough....but there's that underlying feeling that the room just isn't clean.....you know the way you just get that feeling sometimes - can't quite put my finger on it....and I really don't wan to go rooting around to back up my suspicions ....i just know something's not right. I'll leave it at that. Suffice to say, the carpet wasn't clean at all. Selection of TV channels...considering this is LONDON.....is poor...very poor...almost laughable. Right. Sleep....bed was comfortable as I said before. Had a room at the back of the hotel overlooking the railway tracks....that didn't really have any effect on me....the windows seem to be double glazed enough to block out the noise - so kudos there. Breakfast. NOT GOOD. There is no restaurant in situ, so I was given a voucher for breakfast in a cafe up the road (maybe 30m away??) I was told, when i got there that I had a choice of three items.....and a lesser choice of uncleared dirty tables. I ordered scrambled eggs on toast. I got cold eggs on a cold plate with warm bread. Coffee was dreadful. I booked a two night stay in this establishment, which entitled me to two breakfasts.....I couldn't eat breakfast on the second morning because the cafe was full....i was told there was a waiting list and that i should come back in an hour. Suffice to say that's just not good enough. Complaints to their email address illicit a generic response in the form of a 15% refund and a further 15% discount off a future booking. I know its generic, because verbatim, (with the exception of my name at the top of the email) i know of another reply with exactly the same wording and offer. I accepted neither offer on the basis that the service and accommodation were sub par, and as a result, a further booking is never going to happen. Similarly, I think that TripAdvisor readers should read real reviews, by real people about real incidents....and not have the cracks papered over. Would I recommend this hotel? Eh............no. Poor accommodation. Poor service. Poor communication. Overall poor. I was going to give a 3 star rating, but, on reflection....and I've had plenty of time to reflect (this review is NOT a knee-jerk reaction) I've decided it didn't provide even half of the service I expect, so it's 2 stars from me. I'm not being bitter, and I'm not being petty. All I expect is value for money...or at least the service I paid for - sadly neither are applicable in this instance. Get your act together Putney Hotel.

Sandeep Chawla, General Manager at Putney Hotel, BW Signature Collection, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours Sincerely, Puja Sharma Guest Relations Manager Best Western Putney Hotel, BW Signature Collection

Beautiful rooms warm atmosphere , very big and comfortable, good view and balcony. Nice staff polite and efficient. Perfect location close to train station, pub restaurants and shops. Definitely I will come back

putney-hotel, Guest Relations Manager at Putney Hotel, BW Signature Collection, responded to this review
Dear guest, On behalf of our entire team, I would like to thank you for your kind words. Your feedback will motivate the staff to work harder to ensure that all guests have similar great experiences. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Neerja,

Walking into the rather spartan reception - admittedly the hotel is going through a refurb - expectations were not high. But the room, overlooking the railway track, was excellent. Had clearly just been kitted out. Would definitely return.

Stunning large room with all amenities. Positive attitude ended when I showered and open shower flooded the bathroom and the bedroom carpet. I spent ages wringing out towels trying to mop it up. Was awoken by a street brawl from the pub across the road that lasted 45 mins from midnight. Road noise was bad but pedestrian noise was worse. Sons room had midnight caller insisting it was their room. Daughters shower also flooded bathroom. Beer delivery at 6 woke me up. Air con did not work, so overall sleep was shocking only non existent!

A modern new property with close transport links. A great find. The staff are very attentive and helpful. Nothing is too much trouble for them. The rooms are very spacious for a London property and very tastefully decorated.

This hotel is being refurbished and overall is clean, comfortable and convenient. However the management could improve little things such as 1) Not having a motion sensor to switch light on by the door. Totally unnecessary, and wakes up sleeping partner in the middle of the night 2) Not having the (empty) fridge at the bottom of the bed. It impedes access around the bed. 3) Having a shelf by sink in bathroom. There is not enough room on the sink and so one has to store stuff on the floor 4) Having curtains that fit- they are too long and look untidy (Of course this may not be true of all rooms) Also receptionist not well informed about breakfast options at nearby cafe (restaurant shut due to refurbishment)

Anna is very helpful person The hotel is very nice n comfortable Near to punty station Anna help us to know what is best around the place n yes there is nice India food place near to hotel Holy cow Rooms r big n worth of value