Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !
Venez découvrir notre hôtel thermal au cœur d’un paysage de campagne idyllique. Dans un cadre sublime où vous pourrez échapper à la routine, le Wild Pheasant Hotel & Spa, BW Signature Collection combine le charme traditionnel de son bâtiment d’époque du XIXe siècle avec une aile luxueuse moderne et un spa propice à la détente. Il est niché dans les splendides paysages du Vale of Llangollen dans le pays de Galles du Nord, à proximité de Wrexham et de Chester. Que vous soyez dans la région pour faire de la randonnée, du tourisme, les boutiques ou développer votre réseau professionnel, l’hôtel un point de départ fantastique. Rien d’étonnant à ce qu’il entre dans la marque très convoitée BW Signature Collection. Nos 47 chambres élégamment décorées incluent des chambres et suites Executive, ainsi que des hébergements avec accès handicapés. Notre suite Dee Valley très prisée dispose même de son propre balcon privé avec bain bouillonnant. L’hôtel propose un parking de 80 places, un accès Wi-Fi gratuit disponible partout ainsi qu’un excellent choix d’options de restauration. Vous êtes sûr d’y passer un séjour agréable et sans stress.
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To begin with, the room, hotel and amenities were very good, but that's where the good review ends.... Was looking forward to a nice and relaxing two nights away for my Girlfriend's birthday. The room was lovely, big and things looked really good [until the evening]. As we settled down the first night to sleep a banging and hissing noise started coming from what I believed was somewhere between the wardrobe [fitted to a wall] and the shower in the bathroom. This noise got progressively louder and more frequent as the night wore on, which resulted in virtually zero sleep for us that night.... In the morning I complained to the front desk Lady who was very nice and promised to get the maintenance guys to come and look at it some time during the day. They did come and they did their best but couldn't fix the issue. The second night the noise was still present, although they had managed to make it quieter and less frequent, but it was still too noisy to get much sleep.....The result was two very tired people at the end of the short two night stay. What annoyed me more was when I found out from a member of staff that this had been a problem for other guests weeks before our stay, so WHY wasn't it fixed...????? I was offerred a complimentary one night stay some other time, but really, I had done everything I wanted to in and around Llangollen and I really couldn't trust that there wouldn't be a similar issue seeing as this one hadn't been dealt with in a timely manner....It's a shame I've had to write this review because it would have been a good one if this hadn't happened.....
Nice enough un-remarkable hotel, stayed for one night in early September and paid £140 for a standard room with breakfast, which if they can polish off some of the rough edges could probably be justified. Plenty of parking, lovely grounds and the location is good for Llangollen. Staff were nice enough, there were a lot of of them being very busy doing stuff other than looking after customers waiting to spend money at the bar, at times we were actually an inconvenience to them!! There is nothing worse than when you are standing, waiting to give them money and they have something more important to do!!! Reception was efficient and friendly at check in and check-out. Don't bother phoning as you just get forwarded to a mail box which is always full so you can't even leave a message. How much trade are they loosing!! The rooms were spacious and reasonably appointed, however, attention to detail in cleaning is needed. The room was clean but when we put cases on top of the wardrobe lots (and I mean lots) of dust fell down. I had an evening meal there and the food was good. Breakfast was no more than OK. I didn't use the Spa, but it looked attractive and pleasant.
Positives - the room was OK. The hotel looked quite nice. The spa also looked quite nice but we didn't go in. Negatives - it was like staying in Fawlty Towers. We had dinner in the restaurant - food was really quite terrible. Waitress couldn't tell us which was the beef burger and which was the lamb burger that she brought out at the same time. Asked for a hit chocolate at breakfast (as I don't drink tea or coffee) to be told that they could probably make me one out of a vending machine but I would have to pay extra. Breakfast food - adequate. Rooms very basic. No heating in the room so a crappy old electric heater was waiting for us in the room. Room was cold - in August. When we originally tried to book we phoned time and time again and no answer. Ended up booking on booking.com or something similar. Save your money - stay elsewhere.
Cara R, General Manager at Wild Pheasant Hotel & Spa, responded to this review
Good afternoon, Thank you for taking the time to review your recent stay with us. I would like to extend my sincere apologies that you did not receive the service expected and i will personally liaise with all departments regarding the issues you have raised. Our team at the Wild Pheasant Hotel & Spa do strive to provide excellent customer service however it is clear this has not happened on this occasion. If you do wish to stay with us in the near future, i would be more than happy to offer you 50% off an overnight stay with us in a standard room including breakfast as a gesture of goodwill. We would very much like the opportunity to provide you with the service expected whilst staying with us. If you do wish to stay with us, please contact me directly at the hotel and i will be more than happy to arrange this for you. Kind Regards, Cara Roberts General Manager
Had a super short break and enjoyed the unusual Spa water treatments. Good food and as I had had a trip and fall on an uneven floor was waited on for breakfast etc so I think I had a better experience than buffet breakfast guests.
Cara R, General Manager at Wild Pheasant Hotel & Spa, responded to this review
Good afternoon, Thank you ever so much for taking the time to review your recent stay with us. We are delighted that you enjoyed our Spa facilities and treatments. I will of course pass your kind comments to our Spa Manager. I am sorry to hear of your accident at breakfast, i will speak to our maintenance team to address the uneven floor to prevent this happening again in the future. We hope to welcome you back in the near future! Kind Regards, Cara Roberts General Manager
We stayed here for one night on a special deal and it was an outstanding experience which I cannot recommend highly enough. All of the staff were excellent and so helpful. The spa is a real treat and immaculately kept, if I lived locally I would join the health club without a doubt. Food in the restaurant was memorable, and I shall be using a couple of their recipes. The room was very clean and tidy, and whilst not the greatest of views, fitted us perfectly. I cannot think of a bad thing to say about the hotel. I am a bit of a gardener and really appreciated the work that had gone into the grounds, especially the lawns which were beautiful (great stripes) a great deal of work clearly goes into the gardens and I for one appreciated this hard work. I would highly recommend this hotel and we will definitely be back.
Cara R, General Manager at Wild Pheasant Hotel & Spa, responded to this review
Good afternoon Steve, Thank you for taking the time to review your recent stay with us. I am delighted that you enjoyed you time here at the Wild Pheasant Hotel & Spa and i will ensure your kind comments are passed on to our team. I will definitely ensure your feedback regarding our grounds is fed back to our gardener, he will be delighted to hear these lovely comments as he does take pride and spend a lot of hours making sure everything is perfect for our guests to enjoy. We hope to welcome you back in the near future! Kind Regards, Cara Roberts General Manager
Very nice hotel .Very clean comfortable room with very comfy bed. Staff excellent and very pleasant. Spa available to use if you wanted to. We were touring on a motorbike and they enabled us to leave our bike in a safe place which was very good. This is our second visit and we will definitely visit again. If you are on foot only a short walk to the town by the river.
We were travelling to Zip World at Bethesda and took the opportunity to stay overnight en route having visited the aqueduct at Pontcysyllte. The hotel is well sited alongside the A5 just outside the pretty town of Llangollen. From reception in to reception out we were well looked after. The hotel is well appointed, our bedroom on the first floor was spacious and very clean. We had a pleasant evening meal in the comfortable restaurant and the next morning a very satisfactory buffet breakfast. If in the area again we would certainly stay here.
Stayed at the Wild Pheasant for 2 nights on a travelzoo deal. Welcoming appearance from the minute you park your car. Reception staff very effcient and quickly booked in. The room was well decorated and modern, It was a little dark but the window faced trees outside so little natural light. The bathroom is slightly cramped and the toilet roll was on the opposite wall to the toilet, if you haven't got extra long arms you have to remember to move it first! We had breakfast each morning and two evening meals the food is freshly prepared, varied, hot and reasonably priced. The staff are exceptionally friendly. Excellent location about 10 minute (or less if you are a fast walker) to the town. This is also a dog friendly hotel and the four legged guests also seemed well catered for,
Stayed here for one night after our wedding. The place was great. The suite we had was massive and comfy and got free access to the spa and a nice walk into Llangollen, about 15 mins. Brekky was really good too.
We were stuck in yet another traffic jam travelling home to mid Wales on a hot bank holiday with small dog. We came upon the Wild Pheasant and went in to ask if we were allowed to sit outside. Not only did we find that the whole hotel is dog friendly the lovely lady bought out a bowl of cold water for our dog without even being asked. The food was fabulous well worth a visit.
One night stay with my wife at this great hotel. This hotel is local to the town of Llangollen walking distance just keep the river on your left. To start with we were made very welcome by the staff, we were shown to our room (302) that was on the ground floor and spacious and clean and quiet. A great start as we were in the motorbike and needed a nice secure place to stay...and it was...lovely big bathroom with great white bath towels. In the morning we had the best breakfast for such a long time, my advice is get in early 8:00 to 8:30 as it got very busy later in the morning. Thanks to all the staff and management. We will return.
Went to This hotel for a wedding and we stayed here for a week. The staff were very helpful and pleasant. The only criticism is the poor choice at breakfast. We did speak to the Head Chef who was very interested in our criticism We reported that there was wasps coming from the eves above the window in our room and was told by the reception that they would have it looked at. But no they went one further step and upgraded us to a penthouse suite. Well done all the staff. Will most certainly stay here again
Stayed here aug for one night as were going to a wedding . Arrived early sat morn . Staff were very friendly and helpful & took our bags to keep as obvs we were too early for the room to be ready . We Ordered coffee before we left for the wedding which was average , it just tasted like a frothy milky drink , were was the coffee ? Our room was massive , too big really and very business like , nothing warm and welcoming about it , just basic & adequate , also it was a room adapted for the disabled . Nothing against that except the bathroom felt like a hospital bathroom not a bathroom to have a nice relaxing bath in . Not sure why we were put in this room . Plenty of tea and coffee in the room & breakfast was good . Not sure why some hotels have hairdryers in a drawer that only stay on when u have your finger on the button and you can't stretch the lead enough to dry your hair . My pet hate .
We had our wedding here in the 10th August and the hotel could not have been more helpful. The main attraction for us was being allowed to have our furbaby with us for the whole day and he was!!! It's was a dream come true and the hotel helped us achieve this. If you are looking for an amazing place to have a wedding I would highly recommend here!!!
We visited the hotel as a last minute thing for lunch as the town centre was extremely busy we found the drinks very expensive with poor quality wine! Staff were friendly and seemed fairly accomplished sandwich was ok visited the ladies before leaving very disapointing all three toilets were dirty, toilet seat hanging off door catches needed replacing not a very pleasant experience and very disapointing in comparison to the grounds and entrance to the hotel we will not be returning looked all style no substance!
Cara_Roberts1987, General Manager at Wild Pheasant Hotel & Spa, responded to this review
Good afternoon, We would like to thank you for your review and would like to apologise for your disappointment when visiting us for lunch. We will liaise with our maintenance and housekeeping team to ensure our public areas are rectified as soon as possible. We apologise for any inconvenience caused during your visit as we do try to exceed all customers expectations and we apologise this was not the case. Kind Regards, Cara Roberts General Manager
Menu is small and we waited over an hour for food, there was no more than 4 tables being used so it wasn't busy. Only ordered 2 sandwiches and kids meals and still took that long. Food was tasteless and expensive for what it was. I will not be returning.
Cara_Roberts1987, General Manager at Wild Pheasant Hotel & Spa, responded to this review
Good afternoon Amanda, Thank you for taking the time to review your dining experience with us. We apologise you endured such a long wait and sincerely apologise for any inconvenience caused during your visit. I will personally liaise with our Chef and Front of House team to address these issues you have highlighted and ensure they are addressed immediately. Kind Regards Cara Roberts General Manager
We stayed one night this hotel was selected because it was a Best Western and walking distance to the town we have used Best Western before. The hotel itself is very nice the staff helpful ,room which was a basic double was clean had a nice bathroom good shower and plenty of tea, coffe and towells,the let down was breakfast you fetch your own tea and coffe from flasks which were not very hot ,i prefer a tea pot ,the self serv breakfast was not very hot there were no eggs, when we asked they went and cooked 4 fried eggs but we had nearlry finished by then and the scrambled eggs were bought out after that. With the amount of staff standing around it would be nice to have tea etc served to the table.
Cara_Roberts1987, General Manager at Wild Pheasant Hotel & Spa, responded to this review
Good afternoon, Thank you for taking the time to leave a review regarding your recent stay with us. We are delighted you were happy with your accommodation and will inform our staff of your kind words. With regards to breakfast, we apologise this was not to your expectations and will look into your comments with our Chef and Front of House team to ensure we improve future service for all our guests. We hope to welcome you back in the near future. Kind Regards, Cara Roberts General Manager
Went to this hotel in august last year for our wedding anniversary and for my husband and friends to play 2 days of golf.Decided to return this year as we enjoyed it so much. We were not disappointed. It's such a great hotel. Our room (suite 310)was very clean with view of the front of the hotel.Reception staff very helpful . The buffet breakfast was very good, with lot's to choose from. While hubby's were golfing we enjoyed the spa area. Very relaxing.Ate in the hotel restaurant on our last night and would highly recommend the fish and chips.Lovely walks along the river into town where there are some great places to eat and have a drink. The Cornmill is a paticular favourite with us with decking outside where you can sit and watch the river and the canoeists.This is definitely one of our favourite hotels and will definitely be back next year.
Cara_Roberts1987, General Manager at Wild Pheasant Hotel & Spa, responded to this review
Good afternoon, Thank you for taking the time to leave a review regarding your recent stay with us. We are happy you enjoyed your stay and will inform our reception and kitchen team of your kind words. We do hope to welcome you back in the not to distant future for another relaxing stay. Kind Regards, Cara Roberts General Manager
Stayed recently for three days. Firstly, I cannot understand some of the recent comments on staff and general tidyness!! First impressions on arrival were of a pristine building in well tended grounds, all in a beautiful setting. On entering the bright airy reception the good vibes continued. A warm welcome from the reception team. We were delighted to find that one of our rooms had been upgraded to the Berwyn Suite. This turned out to be everything you would expect from such a room and more. The twin room was also quite spacious and beautifully appointed with an excellent en suite bathroom. The Restaurant and Glasshouse Bar were both very pleasant with attentive, and in the main very well trained staff. The food in the Restaurant was excellent on the one evening we ate there and the buffet breakfast was what you would expect. The spa was very bright and airy and like the rest of the hotel, spotlessly clean. Our teenage daughter had a very relaxing 'Swedish Massage' and loved the highly professional treatment offered. I would highly recommend this hotel to anyone thinking of visiting the beautiful town of Llangollen.
Cara_Roberts1987, General Manager at Wild Pheasant Hotel & Spa, responded to this review
Good afternoon, Thank you for your taking the time to leave such a great review regarding your stay with us recently. We are delighted that you enjoyed all aspects of your stay and will inform all departments of your kind feedback. We hope you decide to return to us in the not to distant future. Kind Regards, Cara Roberts General Manager
Food here is reasonable, Location is good and service efficient. I suspect the Chef is reliant on the microwave for his Sunday Roast leg of Lamb as slices appeared to have been precooked.Yorkshire Pudding was poor.
A lovely hotel with great roadside appeal. Staff in all areas (reception, restaurant, bar & spa) very polite and helpful. Great menu choices. Relaxing hydrotherapy area. Definitely would consider a return visit.
Lovely hotel, we had a 2 night stay here at the hotel the reception staff were very friendly and polite and the bar and restaurant staff were very helpful also, the spa was a great place to relax and I will definitely be staying here again
We visited for a light lunch only during the weekend and sat outside to enjoy the pleasant surroundings. We ordered a couple of sandwiches, one with regular bread the other with ciabatta. The service was really good, friendly, fast, competent and enjoyable but the experience was let down by the food itself. While the fillings (one prawn, one lamb) were excellent and the lamb cooked to delicious perfection, the bread was anything but fresh, it was dry, tasteless and falling apart. My guess is that defrosted bread was used. Since they can't get something as simple as the bread for sandwiches right unfortunately we will be very hesitant in eating there again.
Only stopped here for a coffee en route to north Wales, even so it was a poor experience. We had to go and find someone to ask to serve us in the bar area despite the sound of voices coming from the room adjacent. The coffee was ok. Matt was pleasant enough. The toilets behind the bar were dirty and unkempt. There was dust and debris on the floor of one ladies cubicle. The facilites had not been recently cleaned and was in need of a deep and thorough clean. My husband reported a dirty toilet pan and lack of cleaning in the gents. A succession of staff and their friends came and went in the public bar area having loud conversations about their evenings out. Other customers had to wait before being served. We had to find someone to ask to pay. When we left, a member of staff from the bar left at the same time and pulled out in front of us from the staff parking area. It is rare that if I find services not up to standard for me to leave without passing on my concerns to the staff but the lack of engagement from anyone we encountered here did not give me any confidence about making any comments so we left. The facilites, rooms and reosrt look lovely, I do hope the attitude of the staff do not impact on the success of the hotel.
Cara_Roberts1987, Sales & Deputy General Manager at Wild Pheasant Hotel & Spa, responded to this review
Good morning Lynda, Thank you for taking the time to review your experience when visiting the hotel recently. I would like to express my sincere apologies that our service was not of the standard expected. We do strive to exceed these expectations for all our guests that choose to use our facilities. However, i can agree from the issues you have raised that this is has not happened on this occasion. I will personally liaise with all departments regarding the cleanliness of our public areas and the attitude of our front of house team which impacted the service provided to you whilst you were here. I hope you will return to us in the near future and allow us the opportunity to provide you with the service expected. Kind Regards Cara Roberts Sales & Deputy General Manager
Last week we stayed at the Wild Pheasant Hotel for 2 nights. The first night dinner and both breakfasts were very good. The grounds are lovely. The spa is excellent. The only things stopping a 5* review: 1. the bathroom door mechanism was faulty, resulting in my wife cutting her finger deeply when trying to get out. Despite promises the lock was not repaired, necessitating the door be left open whilst using the bathroom for the rest of the stay; and 2. on the second day, we returned in the evening to find the room had not been made up. Maybe just avoid Room 222 and you will have a great time there!
Lovely hotel from the outside and didn't disappoint inside,modern room on first floor, lift available if needed. Welcoming staff and food was good. Walking distance to town centre through a lovely riverside park. If I had to be picky, the breakfast was not hot as it was a buffet style and plates were cold which cooled it even more, night lights beside the bed had black shades so too dull to read by but overall it was a nice hotel and we would return.
The hotel is good and the food is fine. The shower in our room, and in several other rooms, is a safety hazard. The shower is raised off the floor and shower water does not drain properly - consequently the water runs out of the shower onto the bathroom floor creating a very treacherous situation (Flooding) We reported this to the hotel management team. The hotel cleaning team were very aware of the problem, but no action has been taken yet?
Gorgeous hotel & spa within walking distance to Llangollen-a place we frequently visit which has lots to do. Spa facilities nice & relaxing. Hotel spotless, classy, homely feel with modern bits-gives a nice vibe. Bar areas nice.Comfortable bed, modern bathroom with powerful shower & nice toiletries. Friendly, helpful staff. Tasty breakfast with nice coffee. Will definitely return to this place.
We stayed here on the Friday night of the international Eisteddfod. We had a well equipped modern room on the ground floor, nicely furnished with a good tea tray, complementary biscuits and water, and bathroom with lovely underfloor heating. We found staff on reception very helpful and efficient. We enjoyed using the spa, with its hydrotherapy pools, sauna and steam room. We also enjoyed drinks in the Glass House, and were pleased to see how the hotel refurbishment has been completed since we last stayed in January 2017. The hotel has a large car park and free WiFi. We drove to the Eisteddfod pavillion, but could have walked there in around 20 minutes. Our only disappointment was our breakfast experience. The hotel was very busy with Eisteddfod guests and so breakfast was a little chaotic. We had to ask for tea cups, clean glasses and tea spoons, which should have been replenished by staff without having to ask. Also, the breakfast was buffet style, with no other eggs but scrambled available, when we had expected hot food served to us. I believe this can be attributed to the hotel being so busy. That said, we still very much enjoyed our stay and would definitely stay again.
On arrival staff in rear office saw us arrive but made us wait 5-10 minutes before moving to check us in. Hotel looks very nice, our room looked clean and nicely furnished. The bathroom smelled of stagnant water/damp, thought is was just the stagnant water. discovered that the showr drain was part blocked and I nearly flooded the room as the water took ages to drain away. there was mold all around the bottom of the shower. The mirror light did not work either. Went to breakfast on the first morning told to sit anyware. Tea coffee was from flasks with push down buttons [OK for a meeting but not for possibly 50-80 people]. long queues for tea/coffee flask ran, out long wait to get refills! The cooked breakfast was horrible bacon covered with white grease, sausage looked raw, scabbled egg you could slice with black bits in it. Toast was OK! Person next to me ordered to fried eggs about 15 minutes later two poached eggs being taken around by waiter asking who ordered them! The next day breakfast did improve on service but not on the quality. Dinner the first night we booked for 6pm as having had a fairly long drive we were hungary. Entered restaurant at 6:05 pm waitress said I will have get a list and disappeared, no sign of oiginal waitress stood around for 5-10 minutes another waitress said take any table set for two. Another wait of ten minutes before given menu. Ordered some 10 minutes later, food uninspiring I certainly would not go there for a meal. Our dessert was mixed up so we got the wrong one! Next night was simular except very long wait from ordering to getting something to eat with very few people in the restauraunt 45-50 minutes. the desert was like concrete. The hotel looks good but service, maintenance of rooms and food quality are far below the standards I would expect from any hotel. Hotel as offered 50% of next stay!!
One night stay and given free upgrade to a well equipped, pleasant and spacious room with large, super king bed. Cleanliness was generally very good in important areas, such as bathroom and bedroom. Cleaning required around windows and on outside balcony. Disappointed that spa was closed for the day and would have been useful to have had advance email notification as we could have used the spa on the day of arrival, with prior warning. On checkout, staff said that a notification had probably been displayed at reception the day before, but we didn't see it and it hadn't been brought to our intention. We had made the booking specifically because of the spa facility and as we only were staying for the one night, this was disappointing. Otherwise, a nice, value for money stay in pleasant surroundings.
Rather a disappointing visit. While the staff were great - friendly and helpful, the room was distinctly average. Upon arrival, we had to ask for our bathroom to be re-cleaned. The room was not hoovered during our stay and the bathroom not cleaned. We had fresh towels because we made sure to put them in the bath every day. Toiletries and complimentary water was not replaced on the first day. (We complained and this was rectified on the second day). The breakfast on the first day was satisfactory, but on the second, they seemed very busy and various foods ran out and were not replaced very quickly. Parking on site was excellent. It was a 10 minute walk into town along a very pretty canal. Unsure whether or not we will return.
Hotel is ok, and in a nice location. However dinner was well below par and breakfast was warm but ok, however final breakfast on the 3rd morning not good. Went out to eat on two nights, and returned to a bottle of Chablis first night, served by a nice young chap in the bar. On the way out on the 3rd. Night stopped on the way out to ask young lady behind the bar to put a bottle somewhere cold. As I was driving to dine, it gave me something to look forward too on return. However upon return informed they had none - seems pretty poor stock control. I don't want to be overly negative as many of the staff were quite pleasant but it could be so much better.
We had a lovely 2 day break and took advantage of the spa facilities the staff in the spa and the hotel were just lovely couldn't do enough for us. It a great base for stroll along the river in to town
We stayed 9th-11th June plenty of parking easy & friendly check in. On check in we had a plesant surprise as the hotel had upgraded us to room 314 which was massive with a Jacuzzi bath. This room has a balcony and looks out onto the rear garden.In the fridge there was a bottle of bud & bottle of prosecco. There were plenty of big fluffy towels & plenty of lovely toiletries. The bed was massive & comfortable had a good night's sleep until woken by a barking dog at 7.30am reported to reception soon afterwards the barking stopped. Atfer our 2nights stay we left feeling chilled
Lovely location. Had three small plates (tapas) as starters, then our main meals and desserts. Everything tasted amazing, couldn't fault it. You could actually taste that it was local produce! The waiter/barman that served us, we didn't catch his name, but he was Spanish I think? He was lovely, really attentive, constant smile and very polite. Told us there wasn't an item on the food menu but turns out due to a mix up there actually was - because we had already had our food at this point he said he would give us a discount to make up for the confusion, which he really didn't have to, but he went above and beyond. My dad's wanted to come here for ages and it was amazing food and great views. Lived up to the expectation.
I had an overnight stay as a braidsmaids for my best friends wedding. The room wasn't ready when I arrived at 2pm which is the check in time but wasn't a problem as other friends were staying at the hotel aswell. Check in/out was smooth and the staff were very helpful. The room was excellent and had everything I needed for my stay.
From the moment we drove into the well kept grounds we knew we were on to a winner. A friendly welcome and a lovely hotel, perfectly located for a walk to town and the famous steam train. Fresh decor with light an airy rooms. Big comfy bed, immaculately clean and superb service. We had lunch, dinner and breakfast: all excellent, accommodating allergies with complete professionalism. The Chef is a hero!
Lovely hotel; with amazing spa facilities, high quality rooms and delicious food in the restaurant. Always a great overall experience. We've stayed twice now and have high praise and delight for both our stays. We've eaten in both the bar and restaurant and the food has been fantastic. However we do not recomend breakfast, especially not for the price.
We stayed one night, Saturday bank holiday and the hotel was very busy with a large party. Upon arrival we were very pleased with the hotel, the room was lovely, the spa facilities were very pleasant and the breakfast was good as were the staff. The thing that spoilt it for us was the saturday evening meal. We booked in the restaurant for 8pm, having been told about the large party and asked to avoid 6 until 8. When we arrived at the restaurant there was nobody else in there and only one other couple due in later. The restaurant was dark and we didn't fancy eating alone. We went to the Glasshouse instead where there was a note saying no food from 6 til 8 but as it was just coming up to 8 I asked if we could change the booking from the restaurant to the pub. After checking with the kitchen, we was told the chef had said “no” as he had 120 covers to serve. When I questioned the booking I had made in the restaurant we were told that we would be okay with that and we would be served. This seemed odd as there was only one chef and by this time we had been put off by his attitude so we walked in to Llangollen and had a lovely meal at the Three Eagles restaurant which we would highly recommend. Other than the meal experience, the Wild Pheasant is a good hotel for a short Spa break.
Plenty of parking. Helpful reception staff. Nice room. 8/10. Plenty of hot water. Loved the underfloor heating in the bathroom. Very good dinner Helpful restaurant staff Relaxing leisure area, Spa, but no swimming pool.
Lovely hotel, and the staff are by far the most polite and caring, nothing is to much trouble, if there is a problem the menu is small and does not change, A specials menu each night would have given a different choice,, and the buffet breakfast is no different to ALL the hotel buffet breakfasts I have had, everting cold, please cook to order I am sure the hotel would cook to order if asked, The rooms was superb, lovely bed, shower 1st Class, may be more draw space would help.
Absolutely lovely stay, beautiful setting, nice set out car park, lovely reception area, Room was spotless clean, everything possible that you need, hairdryer, plug in radiator if you feel cold, plug in fan if you feel hot, tea coffee facilities. Staff the most friendly and helpful staff, couldn't do enough for you, had a fabulous meal in the restaurant, best blade of beef I have ever had, compliments to the chef. Breakfast was just as delicious wide range of food, with options on eggs, fried scrambled or poached at your request, tea and coffee in abundance, for a three star hotel it was brilliant can't wait to stay again in the near future.
Stayed here for two nights. Service is great. Its a Best Western hotel. Location perfect for me. Staff are attentive and care. Rooms are fresh and of high quality. Only fault I find is there is no where to place shampoo etc when in shower. I will be staying here again. Restaurant is modern and food is great standard. Breakfast is average and could be better.
Came away as a couple over Easter bank holiday for a relaxing night away and it was just that. Had free use of the spa facilities whilst we were there which were really nice. Hydro pool, steam and sauna and comfy beds to lie on although we didn't have any extra treatmeants. As it was Easter a free Easter egg was left in our room which was a nice touch. Room and bathroom was spacious with a double bed and 2 single beds in there. Had 3 tapas dishes in the hotel pub, although they were small they were delicious and beer garden area was nice. Breakfast the following day was lovely, plenty of choice (especially jams) and kept fresh. Would definitely come again.
Stayed one night our room was the ground so we could let the dog out for a wee whenever he wanted too. I also liked that it's just under 10 minutes to walk into the town its self by the Riverside. All staff were great, there was a problem with a payment and they didn't mention us until check out which I found very trusting and a lovely touch.
Went for a wedding. Well-organised staff and good quality food. Pleasantly situated just off the A5 on the outskirts of Llangollen, an easy stroll into town along the riverside being one of the attractions of the location.
Lovely room which had recently been refurbished, excellent food,great staff,it is about a 15 minutes walk into the town center,and you can walk by the canal, plenty of Cafe's on the main Street. For a bite to eat.
Stayed on a Friday night in April to catch up with family. Rooms were on the ground floor and initial impressions were good, albeit chilly as there is apparently no heating in the hotel bedrooms. The climate controls fitted in the rooms didn't have any power going to them. There are working radiators in the corridors but none in the rooms. Strange. Anyway we had dinner in the restaurant, brilliant staff and the food was really good. It all went a bit wrong with waiting over an hour for desserts, but in fairness we weren't charged for them and were given free drinks. Then came breakfast on the Saturday morning, which was a disgrace, the worst food and service I have ever experienced in a hotel. They were short staffed and those that were working were either disinterested or incompetent. Apparently you can order eggs cooked to order, but nobody tells you that and there are no menus. The hot buffet food was awful, and it wasn't being replenished when it ran out so out of the 4 of us nobody managed a full breakfast. Some had no eggs, some no bacon. There was clearly a wedding later in the day and you got the distinct impression that all the good staff were being kept back for that. There was no management presence at all. Check out was chaotic as the one receptionist was trying to deal with lots of people checking out, as well as lot's of wedding guests arriving. I really don't like leaving reviews like this, but hope that the management take note as it could be a really great hotel.
Fabulous hotel & spa. Looks lovely from the outside. lovely & clean on the inside. Great service all round Spa is lovely & relaxing. All staff were so helpful, nothing was any trouble. Rooms were very nice
Every single member of staff we encountered was brilliant! They all made the stay memorable. Nothing was too much trouble - their attitude was that if we enjoyed our stay, then anything they could do for us a pleasure for them.
stayed for nearby wedding on a thursday night. very handy for Llangollen and very good midweek price. hotel is very clean and comfortable. I think it is probably walkable into Llangollen and the river is nearby.
We stayed here on good Friday and we're really pleased with the choice we made, especially considering the price we bagged. The hotel appears to of been renovated fairly recently and to a very good standard, plenty of parking and also a 10 minute stroll into town which was ideal. The weather was great so we made the most of the beer garden and also enjoyed a really good meal onsite. Bedrooms and bathroom were also very nicely appointed and clean. The staff here were so friendly and helpful, the only reason I couldn't score it a 5 was that the spa was over 2 hours late in opening on our check out day which meant we couldn't use it. Not the end of the world, but we had been looking forward to it. Would certainly stay here again.
I had a lovely stay at this hotel. I was able to take my dog, we were given a room on the ground floor with a back door to make it easier to walk the dog in the lovely surroundings. The staff were very accomodating, The hotel is in the most peaceful place with the town a two minute walk away.
I stayed here the night before my wedding and I had an enjoyable and relaxing stay. I stayed in one of the suits and it's was beautiful. Large room with plenty of space...perfect for the bridal party getting ready in the morning. The bathroom was huge and well the bath was amazing. Every single member of staff we came into contact with was nothing but friendly, professional and helpful. We all thoroughly enjoyed our stay and can't thank you enough for being so welcoming and accommodating.
Lovely hotel in beautiful surroundings. Ideal location for many sites and attractions. Very friendly staff, comfortable and pleasant rooms. Really nice restaurant with excellent menu and food. Definitely recommend.
Booked The Wild Pheasant Hotel for a three night break for my wife and myself after looking it up on TripAdvisor. First impressions were very good and the staff very friendly.Unfortunately the room allocated wasn't the one we booked and we had to move rooms.The hotel itself is very nice and in a lovely location.There is ample parking and the Spa is very good.All the staff were very friendly and helpful but seemed to lack any leadership.The restaurant is pleasant and the food good. The Glasshouse is ideal to relax in the afternoon with a drink and has a small menu if you want to eat.We enjoyed our stay and would stay again in the future.A little more attention to detail by the management would go a long way to making this Hotel an excellent one.
Highly recommended. Modern but cosy decor. Delicious food. Friendly and helpful staff. Relaxing spa facilities. Stayed one night to celebrate our wedding anniversary. Would've loved to have stayed another night but couldn't due to work commitments.
The hotel is in a lovely location and the staff are helpful and friendly,dining is of a standard to be expected at a hotel such as this, the rooms are pleasant and clean.That however is where the plaudits end,,walk in showers that aren't,they are tiled cubicles with nothing in them,friends spent 3 nights having to do all over washes by hand for fear of stepping into the shower and falling.I'm not sure if Health and Safety would be eager to pass this hotel as fit for purpose, those shower cubicles were positively dangerous. Toilet rolls opposite the toilet---how long are are arms Wheelchair users would have difficulty accessing a lot of the bathrooms and only 1 accessability room available
With just a little more attention to detail by the hotel's management, this could have been a great stay. Unfortunately, however, there were a number of minor issues which, when combined, paint a picture of a hotel which is run in a chaotic way. It was frustrating that these issues could have been so easily avoided, which would have resulted in a more enjoyable stay. To start with the positives: the staff were all absolutely lovely - friendly and keen to please. Our executive room was very spacious and comfortable enough, with a decent-sized bathroom. The main reason for booking this hotel was so that we could all use the spa - us and our children who are 12 and 14. On arrival, however, we were told that the spa is only for people aged 16 or over. This is not stated on the website; moreover, it actually states that 12-16 year olds *can* use the spa as long as they are accompanied by an adult. Unfortunately I only realised this once we were back home (I must have seen it when I booked ages ago and then forgotten it) so I did not have the chance to raise it with management. However I will raise it with them now and update this post later, depending on the response. Suffice to say that we were all very disappointed about this. On the first day I alerted reception to the fact that our toilet flusher wasn't working properly, as evidenced when I opened the lid of the toilet and discovered an unpleasant legacy of the previous occupant - totally unacceptable from a housekeeping perspective. This flusher was not fixed so we had to live with the temperamental flusher for the duration of our stay. Other really small details just took the shine off our stay.... from wonky/broken curtains to a missing TV remote control; from no hot water one morning to housekeeping staff calling loudly to each other in the corridor at 8am on a Sunday. The TV in our children's room was useless as the signal didn't work and you couldn't get a picture; when I asked if someone could fix this, I was told that the rooms at the back of the hotel didn't get a good signal so they couldn't promise anything. My response to that would be to get it sorted! Get cable or boosters - whatever is needed. Frankly, you shouldn't be selling TVs as a feature in your rooms if they don't work. The spa itself was fine although - with just a tiny bit of attention - broken locker doors could have been fixed and toiletries should be put in the showers. Breakfast was adequate although chaotic. It was strange that if you asked for extras (like poached eggs or porridge) they'd make them, but it was odd that there was no actual menu for this... almost as if they didn't want to invite requests. All in all a bit of a disappointing experience, I'm afraid. I couldn't recommend it and we would stay somewhere else next time.
Great location although on the A5 road, it was quiet, except for local steam train. Plenty to do locally an d not far to snowdonia National Park. Spa facilities were great and free to use. Local town less than 20 minutes away on foot.
Quick overnight spa break. All facilities very good, rooms clean and breakfast very good. Had a pedicure and can recommend, great service and very relaxing. Large.car park and 2 mins drive from town centre.
Lovely hotel easy walk into Llangollen. Nice menu food very good quality. My husband had Welsh Fillet Steak pictured and I had Lamb Rump a Cutlet and a mini Shepherds Pie delicious! I would have preferred a better selection of vegetables. Really attentive helpful staff. Would definitely revisit.
Lovely hotel in great location, five minute walk to Llangollen centre along the river. There was a slight problem at check in but it was resolved very quickly. Room was lovely with everything we needed, it was a dog friendly room with a door to outside. Grounds were lovely, so all in all a great hotel for a great price .
Booked deal via Travelzoo for birthday break. Excellent room, food and overall experience. Beautiful surroundings and walks within a short drive. All in all a lovely break. High recommend this hotel. Hopefully we will return.
We booked on a Travelzoo deal. The hotel is located in a lovely position with large free carpark. Five mins walk away is an Aldi and homebargain store where you can cut through to the Riverside walk to the centre of Llangollen about 15 mins walk. The hotel has clean spacious rooms with tea coffee facilities, hairdryer, iron. Our room had a large walk in shower. Restaurant The restaurant was very nice and relaxing, the food was superb both evening meal and a good buffet breakfast in the morning.
Loved our stay so much we booked an extra night! Had a super up-graded room and our 3-course dinner was excellent. I can highly recommend the pheasant starter! The staff were all very friendly and helpful. All this coupled with the spa, we feel very pampered and relaxed. We visited Chirk Castle and Erddig whilst there, both well worth the visit. Would we stay again? Absolutely!
We took a short one night break in this hotel with our small Westie. Lovely setting within walking distance of Llangollen town centre and the river. All the staff were great with Bonnie, our dog, as shes very friendly and wanted fuss off all of them. The food was lovely esp the Welsh lamb not to mention the cheeseboard and trio of white choc and raspberry desserts. Only blip was we had to change rooms as the sink was blocked which should have been picked up by housekeeping before we arrived. This didn't spoil the stay though and we would definitely recommend this hotel.
Just eaten which was superb , rooms are lovely one of the nicest hotels I've stayed in. I would defo stay again. Plus the views are superb and feature a nice walk along the river. I think the hotel had just had a full refurb so it's really nice
The weather was terrible the day we visited, but there was a warm welcome. The room was OK and clean, but disappointed with the old convector heater. The dinner was excellent. Unfortunately the breakfast was spoilt by not being very hot.
Lovely hotel very friendly staff. The rooms very clean and comfy . Was able to check in early which was a bonus. A lovely walk from hotel to the town along the river well worth a visit . We never had time to use the spa but looked lovely when we went to have a look at it
Enjoyed a one night stay here over valentines weekend. The food was amazing, the steak in particular. The restaurant was lovely with attention to detail, staff were pleasant and friendly. The spa was a lovely size for a few couples but would struggle to get in if busy. The water had a few bits in but overall was very happy with the stay
We selected this hotel to stay over for attending a wedding in the local area. Our greeting at reception was welcoming, friendly & efficient. Our room was a twin ground floor overlooking a garden space. The room was comfortable and had all the usual facilities. Breakfast was a buffet style and very tasty, with pleasant staff assisting. Very good one nights stay.
It was a pleasant stay at the hotel. The room we stayed in was fab, but needed a deep cleanse. They also had a problem with lady biirds and cobwebs. There was a towel with a brown stripe down the centre...don't go there! There was a problem with the hot tub in the morning therefore we could not use it. However we used it in the night so it wasn't to bad. Staff were lovely and dealt with requests quickly.
Visited & stayed over with 6 friends. Visited the spa first... it's ok but could be great with improvements. It's absolutely tiny! The changing rooms when another couple of groups are in there, is an absolute nightmare. Only 1 toilet, no toilet roll, really dirty floors which just need extra checks by staff throughout the day. No slippers available despite the itinerary stipulating that they were included. Our treatments were lovely, half of us had facials, half had massages. Although the spa advertises Elemis products, I use Elemis daily & I didn't recognise many products being used, albeit the facial was still lovely. The pool area appears quite dated & the water isn't the most appealing. There aren't many beds around the pool so we didn't get chance to sit around much. There is a small relaxation room with bean bags & lava lamps but it was used to walk through by people to get from the pool to the changing rooms so it was trampled on & wet in places. Not very appealing at all. The hotel is lovely, the first room we checked in had a really strong smell of fish, the receptionist agreed & told us it was coming from the bathroom drains so moved us straight away. 2nd Bedroom was lovely, very comfortable beds & clean. Meal on the night in the restaurant was lovely & good value. Staff were really friendly & happy to help. The spa needs a full deep clean & maybe smaller numbers of guests allowed in at once. Would return to the hotel but probably to to the spa.
So pleased the Wild Pheasant has been taken over by Best Western and received the refurbishment it deserved. We stayed one night and thoroughly enjoyed our stay . Welcoming staff, delicious food and a modern dog friendly bright room made a contrast to the usual second rate rooms reserved for dog owners. Well done. Will be back to try the spa.My dog has her photo taken with her favourite toy.. a wild pheasant!
Visited here to use the spa with my husband. The spa is compact but has everything you need: a steam room, sauna and small pool with different jets, showers and bubble effects. The really nice touches are the relaxation rooms: one has spa waters and teas and the other has bean bags and mood lighting to relax after treatments. We didn't have any treatments but the staff are really friendly and knowledgeable about the spa products they sell. The spa area is beautifully lit and there are yoga classes on Thursday evenings.
My husband and I booked in for valentines night, we had a wonderful meal,the steak was cooked exactly as we asked, the staff were lovely, altogether a very special night. We didn't stay the night, but the hotel looked very welcoming, and we wouldn't hesitate to book in another time.
The hotel is well situated in Llangollen and has a nice feel to it. The bar is good. Our room was damp and smelly. The beds were not comfortable. The changing rooms in the spa area were messy and not very clean. The steam and sauna were not hot enough and the spa pool was disappointing. Some of the food was very good, but it was not consistent. The staff were very nice and helpful.