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Stonecross Manor Hotel, BW Signature Collection, Kendal

Milnthorpe Road, LA9 5HP, Kendal, Great Britain - Voir sur une carte
Stonecross Manor Hotel, BW Signature Collection - Vue extérieure Stonecross Manor Hotel, BW Signature Collection est idéalement situé dans le centre de Kendal. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Luxe et opulence entre The Lakes et Dales. Havre de paix aussi formidable que son emplacement, le Stonecross Manor Hotel, BW Signature Collection est le lieu de séjour idéal pour les amateurs d’escapade en plein air et de détente absolue. Niché dans la ville marchande historique et pittoresque de Kendal, à la périphérie de Lake District, tout près des Yorkshire Dales, cet hôtel de qualité est facilement accessible par la M6 et les grandes liaisons ferroviaires. Si vous aimez le grand air, vous serez dans votre élément. Vous pourrez soulager vos muscles endoloris dans notre piscine intérieure agréable, chauffée et récemment rénovée, avec massages au jet, bain de vapeur et bain bouillonnant. Terminez votre journée bien remplie en beauté en savourant un mélange éclectique de plats traditionnels et contemporains à l’excellent Woodland Bar & Kitchen. Et ce n’est pas tout. En tant que spécialistes en événements d'entreprise et en mariages fabuleux, nous disposons de tout ce dont vous aurez besoin pour vous garantir des moments véritablement inoubliables.

BW Signature Collection

Stonecross Manor Hotel

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Spa
    Spa
  • Piscine
    Piscine
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Sauna
    Sauna
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 895 voyageurs
Note attribuée
Excellent
279
Très bon
313
Moyen
169
Médiocre
70
Horrible
64
CONSULTEZ LES AVIS POUR
En couple En couple
548
En famille En famille
107
Escapade entre amis Escapade entre amis
64
Professionnel Professionnel
70
Voyage solo Voyage solo
17
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Lovely hotel in good location"

4
valg169, Salisbury, United Kingdom 24/09/2020

Room small but clean & everything you need.Found pillows very hard Food excellent. Pool is small but nice - had it to ourselves most of the time. Evening menu a bit limited - same all week but food excellent again. Staff friendly and quite chatty once we got to know them. Walking distance to Kendal about 15 minutes which is a very nice historic town.Had problem with shouting neighbours 1.30 in the morning - they were eventually moved to another hotel at 3.30!. Our meal was taken off our bill as an apology from the manager which was appreciated.

"Mid week stay 17/9/20"

1
User 20/09/2020

I am not one to usually complain but I feel this time I wanted to make this clear. Myself and my girlfriend paid £165 for a superior room for a mid week stay. The key card holder was held on the wall by sellotape, mould was growing on the inside of the window and the ironing board was ripped and in a poor state. We was very dissatisfied with this for the price of the room we paid. We made the hotel staff aware who simply said thanks for letting us know and offered no explanation or refund. This type of room was completely unacceptable for the price that was charged. I have attached pictures to illustrate the issues.

"Fabulous hotel very relaxung"

5
CarolineR903, Nottingham, United Kingdom 18/09/2020

We stayed Monday to Thursday on a breakfast and evening meal basis with the junior suit. The hotel is very relaxing we loved sitting in the coctail lounge after dinner enjoying a coctail or two. The food was delicious please compliment your chef. Also the staff were all very friendly and helpful throughout our stay. We had a perfect break and want to thank our all for doing such a great job during this difficult time. We will come back again for sure.

"10/10"

5
User 17/09/2020

Staff are lovely and very helpful, food was 10/10 & location was ideal, very easy to find (only 20 minutes to Windermere) Would strongly recommend. Just a heads up.. Scafell pike is a 1.5 / 2 hour drive but easy to find if you follow the sat nav

"Good location "

4
Purehorizon, Syston, United Kingdom 13/09/2020

The staff were very helpful and friendly. The breakfast was a great start to the day. The restaurant was good, although we felt limited in terms of vegetarian choice. The sandwiches were amazing! Whilst it is positioned as fine dining the absence of pasta was disappointing however the inclusion of chips we found quite contradictory to the positioning of the menu (please feedback to chef). The small double room was very small and warm even in September and we found it quite claustrophobic and welcomed a quieter room on the side of the property. It was a good 25 minute walk down into Kendal, don't forget it's all uphill on the way back! A great team and very professional providing a lovely staycation break in a good location.

"Fab staff"

5
User 05/09/2020

The hotel and staff were better than expected after reading some of the reviews on here. But I couldn't fault the staff or the hotel. It was just 15mins from Windermere. The food was fabulous and breakfast set you up for the day.

"Fabulous place"

5
User 31/08/2020

This is a great place to stay. Its located near the town centre and motorways. The staff couldn't do enough for us during our stay. The food, whether its breakfast, afternoon tea or dinner is delicious. Given we are vegetarians, there was a good amount of flexibility with food options. Thank you to all the staff who served us with warmth, consideration and efficiency.

"Not what we paid for, extra surprises on the bathroom floor "

2
EmileeS97, Manchester, United Kingdom 31/08/2020

Checked in yesterday afternoon looking forward to stay in what should have been a decent hotel. The hotel cost £162 for one night as I had paid to stay in a ‘superior' room with a kingsize bed. We had picked this hotel because of the spa facilities. These facilities were closed due to the virus, however this was not advertised. After check in we walked up to our room on the second floor because the lift was broken. The ‘superior' room had a standard double bed and was run down and dated: cracked paint, marks on the wall and shabby furniture. We were not impressed. In the bathroom on floor we found 3 very dark curly hairs. Disgusting. The hotel had signs all over boasting about the cleanliness and honestly with the virus around it is unbelievable that cleaning was done without care and attention. The shower was also small and not adjustable, the bath was the same. I am confident it was designed with only children in mind.

"Good stay"

3
Sanka1, Buckinghamshire, United Kingdom 30/08/2020

We stayed at this hotel 2 nights on a family vacation to lake district. The first thing that strikes you is it is a nice and cosy hotel located within 30mins from Windermere. Kendal is a great town and the hotel is just a 20min walk from the city centre. The staff are very nice, rooms are modern, there's a swimming pool, a good restaurant, a nice sit down area, very good breakfast which are all positive. However the rooms are quite small and that's the reason for the 3 star rating.

"Absolutely brilliant night stay!"

5
User 20/03/2020

Stayed here as a couple for one night on our way down South from Scotland! Could not recommend this hotel enough! The room was absolutely lovely, both breakfast and dinner were delicious and the spa was great. The staff could not have been nicer or more helpful and one night in this hotel was not enough!! We will definitely return as soon as we get the chance!

"Stop off on the way home from scotland"

5
User 01/03/2020

Didn't want to have to drive all the way home from Scotland so checked booking.com for a overnight stay. This was £57 for the night and was the second cheapest (after travel lodge, but we didn't want to stay there). Hotel was really nice, didn't get chance to use the facilities as there is a spa there. Food was nice, although I only had a snack. Parking available. Really comfy bed, it was massive too! We stayed in the lounge area having some drinks and watching the TV. Great stopover. Would come back if we were in the area!

"Faults but good service"

4
Domsue, Derby, United Kingdom 24/02/2020

We were originally in room 207 but found a broken bath rail,broken toilet seat and 3 out of 4 wall lights needing new bulbs. We complained and were offered a choice of 2 alternative rooms. We chose 106 which was a good compromise. Hotel was really hot,they need to turn it down. Swimming pool was broken so was cold but still swimable. Food and service was good

"Excellent Stay!"

5
97Anonymous1967, Doncaster, United Kingdom 22/02/2020

We had a brilliant stay at Stonecross Manor. The room was clean and comfortable and the hotel has excellent amenities. All the staff were very welcoming and the breakfast was excellent! Overall a great place to stay!

Helen Clark, General Manager at Stonecross Manor Hotel, responded to this review
Dear 97Anonymous1967. Thank you for your excellent review and we are so pleased that you enjoyed your stay. We look forward to welcoming you back in the near future.

"Fabulous place"

5
934colettec, Leeds, United Kingdom 19/02/2020

Enjoyed our stay in this relaxed environment and welcoming hotel. The food was fabulous and the breakfast as cooked to order was delicious. Room was nicely decorated and had everything you need. Great shower.

Helen Clark, General Manager at Stonecross Manor Hotel, responded to this review
Thank you 934colettec for your fantastic review and for appreciating the recent refurbishment. We look forward to welcoming you back to the Stonecross in the future.

"Awesome!"

5
User 09/02/2020

Have just returned home from a fabulous break at Stonecross Manor hotel. Check in was smooth and friendly with the wonderful Hazel and Ailsa on the front desk. Greeted with a smile and professionalism. Treated myself to a dip in the lovely large swimming pool follwoed by jacuzzi and sauna. Clean, relaxing and sheer bliss. The newly refurbished restaurant and bar provided an excellent surrounding for a truly wonderful meal served by friendly effecient staff. The manager Helen was on hand to help with local area knowledge and charming conversation. She obviously runs a very smooth operation. I couldnt fault a single thing even the bedroom exceeded my expectations with its spacious interior, wonderful bed and flatscreen t.v. 10 out of 10 would highly recommend and i will certainly return .

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you Petestravel for your 'awesome' review. The staff were delighted to read that you enjoyed your stay with us and we hope to welcome you again. Many Thanks!!

"Mr m collins"

5
User 07/02/2020

Brilliant time the receptionist Hazel is the most helpful, friendly and welcoming really enjoyed my visit will come again. The swimming pool and sauna lovely and relaxing. Yummy breakfast set me up for the day. I would recommend a stay.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Dear Michaelh. Thank you for your excellent review and we are so pleased that you enjoyed your stay with us. We hope to see you again in the future.

"What a lovely little gem of a hotel."

5
User 01/02/2020

The staff were friendly and obviously love their job. They made us feel very welcome. The rooms were very clean and comfortable. The restaurant was relaxing and the food was excellent. Breakfast was extremely good and there was plenty of it.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you hattyco for your excellent review. The staff at Stonecross do love their jobs and it's nice that this is reflected in their service and your appreciation so on behalf of the staff, thank you! I do hope you visit us again soon for another relaxing break.

"Fantastic hotel"

5
andywP9549CP, Liverpool, United Kingdom 01/02/2020

Stayed at the hotel again and didn't get to try out all the facilities again. This place always leaves me feeling relaxed and sated. Keep up the good work. Looking forward to my next visit. Well appointed hotel in a great location.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Dear Andyw. Thank you for your excellent review and we are so pleased that you enjoyed staying with us again. See you again soon.

"Just Perfect"

5
KarenLou72, Leek, United Kingdom 26/01/2020

Lovely hotel, good location, very clean and obviously recently updated. Lovely, friendly staff. Very comfortable beds and everything you need for a weekend break. Breakfast was superb and finished off a perfect overnight stay

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you KarenLou72 for your lovely review. We are so pleased that you enjoyed your stay with us and we look forward to welcoming you again.

"Lovely Place"

5
hall6762, Durham, United Kingdom 23/01/2020

Stayed back in December for a works christmas party. The food and staff were lovely. The hotel was so relaxing and a nice couple of nights away after Christmas. Would definitely recommend. Huge thanks to Hazel and Helen for going that extra mile and delivering fresh milk everyday instead of milk portions. See you again.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you for your fantastic review and we are so pleased that you enjoyed your christmas party with us. We hope to welcome you to Stonecross again.

"Average"

3
Allan F, Brighouse, United Kingdom 21/01/2020

The bedrooms are beautiful, clean and newly decorated. Hotel is in good location with good car parking. Unfortunately the restaurant was average, menu had changed from what was in room so no steak available. What we ordered was nice but not special. Breakfast was freshly cooked and hearty but stay sadly let down by evening meal.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you Allan F for your review and I am pleased that you enjoyed some aspects of your stay with us. Thank you for your feedback regarding the restaurant and I am pleased to tell you that we have implemented a new winter menu so if you should return, then you will certainly see a difference. Thanks again!

"Husbands Christmas Present"

5
suel960, Leyland, United Kingdom 19/01/2020

I bought a gift voucher for this stay for my husband's Christmas Present. Our break started as we walked through the door. We were met by a lovely friendly Receptionist who was very helpful. The Hotel is superb in every aspect and I fouldnt recommend it more.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you for your excellent review and we are so happy that you enjoyed your break with us. We hope to welcome you once again in the future for another relaxing break. Kind Regards

"Wonderful!"

5
User 19/01/2020

In a nutshell I cannot fault the hotel and its staff. From the moment we arrived we were welcomed and made to feel at home by the staff. In particular Amy and Hazel who went out of their way to ensure our stay was a pleasant one. Although every member of staff were pleasant and friendly. The food was beautiful- faultless in every way. The room was lovely, warm and clean and was cleaned daily if required. The pool, spa abd sauna were amazing also. There is nothing negative to share about this break. We thoroughly enjoyed it. Thank you to everyone at stonecross ! We will see you again soon.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you for your excellent review. We are so pleased that you had a lovely time and we look forward to welcoming you again in the future.

"Beautiful ,well decorated hotel."

5
klama503, Edinburgh, United Kingdom 15/01/2020

Very polite and helpful staff especially foreign receptionist who helped me with my luggage! The breakfast was very tasty and the dinner to die for!I have ordered royal burger which was very big and delicious! Definitely worth waiting! My room was nicely decorated ,spacious and very clean, toilet looks very modern and new! After all day I went to the beautiful(free of charge) spa and enjoyed it! I definitely recommend this hotel and will be back!

"Absolutely awful from start to finish!"

1
User 03/01/2020

Checked in and was assigned to a room that was already occupied having entered into it (major security issue here)! Dinner was an awful experience, very undercooked and an hour wait for a goats cheese starter that was inedible when it arrived! The hospitality team were everything but hospitable. Absolute disaster!

"Christmas '19!"

5
User 27/12/2019

Another excellent stay at Stonecross Manor. We once again stayed in the Westmorland Suite (room 103). The new style decor is very pleasant indeed. It is both comfortable and very spacious. The bathroom boost's a walk in shower (which is great) and a bath. All important for a short stay. We return every Christmas because the staff are nice, with a familiar yet professional, the food which is always excellent especially the much revised evening menu! It caters for my wife's love of all things fish and vegetable and also for my carnivorous appetite. The five course Christmas day lunch is relaxed, you eat when you want at a pace which suits you, the service is catered to you and not a rigid timetable, which is excellent! We will be back again next Christmas, it is a family tradition. We are also planning a return stay, perhaps over Easter. Kendal is such a great place to stay if you want discover all that the Lakes and South Coastline of Cumbria can offer! Thank you Helen and all the staff at Stonecross Manor and a Happy New Year to you all!

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you AndrewS for such a fantastic review and we are so pleased that you enjoyed your stay with us (even the Kendal Mint Cake Vodka!!). I will make sure that all the staff read it. We look forward to seeing you again at Easter. All the best for the new year.

"Anniversary Stay"

4
Brian M, Poulton Le Fylde, United Kingdom 04/12/2019

Two night special offer stay for wedding anniversary. Warmly welcomed by friendly reception staff, Lift to 2nd floor bedroom a bit old and slow but still working and what a surprise on opening the door and finding a huge bed in a quite large room. Great size bathroom with all you need. Coffee/tea making facilities and biscuits in bedroom too. Restaurant has a varied menu sensibly priced and dinner and breakfast all cooked fresh to order. Add to this a smallish swimming pool with sauna and jacuzzi and you have pretty much all you need for a short stay. On site parking available. Would highly recommend!!

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you Brian for your lovely review. I am glad that we made your anniversary stay special and we look forward to welcoming you back for another special occasion when you are next in the Lakes.

"Excellent"

5
User 29/11/2019

The Stonecross Manor gave us an excellent experience that we will definitely be looking to repeat. From the courteous first hello to the final smile at check out, the hotel did everything we could ask for.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thanks karlspencer63 for your excellent review which the staff were delighted to read. We hope to welcome you back in the near future.

"Do not go in the jacuzzi!!"

1
User 15/11/2019

Me and my husband came to stay for 2 nights for my birthday. The rooms were rather small and hardly any space when you go to the toilet but apart from that the room was clean. However, I went in the jacuzzi on the first day we arrived and again on the last day. The colour of the water looked a little bit off but I thought that might be due to the chemicals etc. 2 days after our stay I came out in spots which quickly turned into very sore lumps which I had to have time off of work for. I went to the doctors and they told me I had something called hot tub folliculitis which is a bacterial infection caused my a hot tub/ jacuzzi or pool that hasnt been cleaned properly so he advised me to contact the hotel straight away! I phoned the hotel I didnt even get an apology or anything so I sent an email straight to the manager. Over a week later I finally got a response basically saying I must have caught it from somewhere else as her records say they were cleaned frequently. THIS WAS THE ONLY HOT TUB/ JACUZZI AND POOL I HAVE BEEN IN IN A LONG TIME! I explained this to the manager aswell but still made it out as if it wasnt there fault! I have had to have time off of work for this and I havent been offered anything for what has happened just passing the blame on somewhere else! I will be taking matters further but I would advise people to avoid the facilities!

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you Burgjen for your slanderous comments which I have asked Trip Advisor to remove. Unfortunately, this has not been possible so I find myself having to reply to your accusations. As repeated in the emails to you, our spa pool; is tested every two hours and is backwashed and cleaned twice a week (more if it is required). All of our paperwork tells me that the levels in all aspects of the pool and spa are more than adequate and are in line with HSE regulations. I think this clarifies the main points in your review.

"Improved....."

4
Norrie S, Wishaw, United Kingdom 25/10/2019

This was our third visit to this hotel and after a gap of some three years we were keen to see what changes had been made as some of the photos on the website made it look different. It is situated an easy stroll out of the town centre, and at first glance is a characterful building. Plenty of parking spaces to front and rear. First difference was obvious on entering the front door. The old enclosed reception desk has gone and been replaced by a modern style stand alone one. The lounge area on the left with its' leather dark brown/maroon coloured armchairs has been brightened up in decor and sofa seating installed. We had booked a king suite room and were glad of the choice. Our previous experiences of the rooms were of old style wooden furniture which was comfortable but dated. Now our room which was very spacious had vibrant coloured decor and modern furniture fittings and a modern bathroom. We used the swimming pool which has also had a makeover, with the old mural now gone and replaced by modern wall covering. The changing rooms have also been upgraded which is a great improvement. We had enjoyed dinners here previously and the standard is still as good. Breakfast is no longer straight buffet style but choice of cereals/fruit/fruit juice and the obligatory slow single toaster, then a choice from a menu which can be amended on request. We had smoked salmon and scrambled eggs. As they say, we like what they've done with the place and we would'nt hesitate to return

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you Norrie S for your wonderful review and I am pleased that you were appreciative of the changes we have made since taking over the hotel in 2017. We look forward to welcoming you back when you return to the Lake District.

"A lovely evening in the restaurant but could do better"

4
susiedu, Kendal, United Kingdom 23/10/2019

We joined some family who were staying here for dinner so this review is for the restaurant only. The food was very good and there was a reasonable choice with an a la carte and a set price menu for two or three courses. The beef rib was delicious and the soup thick with pureed vegetables and very tasty. The only downside was the service. This was not the fault of our server who was friendly and pleasant, but rather the level of staffing; there obviously weren't enough on duty. When we arrived there were two couples dining and there were only four of us, so it wasn't exactly busy. Even so, service was very slow and at one point we couldn't get a drink as the bar was unstaffed and the waitress had disappeared into the kitchen. In the middle of serving us our main course the waitress had to stop to get a table ready for a large party that had just arrived, so two of us had to sit looking at our food while the others waited for theirs to be delivered. It wasn't a disaster for us, we had a lot to catch up on, but if there had only been two of us we may well have walked out.

"Lovely looking hotel with a few issues!"

3
j00895, Leeds, United Kingdom 17/10/2019

The hotel looks lovely from the outside, we stayed in a superior room so I dread to think how small the standard rooms are! The room was clean and comfortable and had a good nights sleep, the bathroom was tiny, no way a larger person would have been able to sit on the toilet as it was too near the sink. Only one person looking after reception and the bar area until evening so she was running backwards and forwards. The evening meal was lovely and drinks prices not too bad compared to other hotels, the breakfast was cold and my poached eggs rock hard so wasn't too impressed with that. I was surprised to get a phone call in the room at 10.45 to ask if we were checking out (check out time is 11am). We left the room at 10.55, receptionist was really friendly, said we could leave the car and have a wander into Kendal but we decided to use the pool and spa first. This is really where the hotel lets itself down, the pictures on the internet look gorgeous but the sides of the pool were filthy and the handles to get into the pool at water level were covered in scum. The jacuzzi was a strange yellow colour and water level really low, my partner got in and turned on the jets to receive the most awful smell of stale water, he immediately got out. Another gentleman also looked at getting in but decided it looked disgusting. Unfortunately I doubt we will return as it was the pool etc that drew me to that hotel

"Beautiful lovely staff"

4
Annie1066, Hinckley, United Kingdom 14/10/2019

Had just the one night here. The hotel was beautiful, location great for the lakes and not too far from the motorway. Missed supper as we got delayed and didn't see the pool for the same reason. The room was a little chilly on arrival, but the weather had turned and it was nice and toastie after we put heating on. The bathroom was immaculate and the bed comfy. The sheets were to die for, beautifully soft. The breakfast was good and the staff very friendly. Service was a little slow and we did have to go and find staff for the bar, but only a minor quibble. The lounge was comfortable and plenty of room so that you weren't on top of each other. Not the cheapest but you pay for what you get. Hope to come back here again when we have a little more time.

"Kendal"

5
martingrasby, Moreton-in-Marsh, United Kingdom 10/10/2019

Comfortable accommodation.easy parking. Helpful, welcoming staff. Enjoyed the pool, jacuzzi & steam room facilities after a day of long walks. Good breakfast catering for vegetarian too. Just 15 - 20 min walk into Kendal which has lots places to eat & great arts centre with cinema, theatre etc.

"Best food, lovely hotel"

4
NickAlt14, Milton Keynes, England, United Kingdom 06/10/2019

Great service from the moment I walked through the door. Beautiful room with amenities and extras as expected. Dinner was sublime .... one of the best meals I have had anywhere for a long time. Check-out was quick and easy. Parking easy and close to reception.

"Mr Tansey"

1
User 29/09/2019

Would not recommend this hotel. Sunday morning checked out by 8.30am noise from room next door all night, was told by manager when checking out we should of asked a night porter to move us in the middle of the night which Is unacceptable. The breakfast on Saturday morning service was unacceptable £11.50 a head and staff making you feel uncomfortable when making a reasonable request. Also pool and jacuzzi is photo shopped very well we picked this hotel for these facilities. Jacuzzi dirty smelly and can see dead skin floating around wish I would of got my own photos but could not wait to get out of there was told pool side was cleaned twice a day which is very hard to believe. Manager did offer us £50 back and free breakfast which is still not good enough I would not waste your money going to this hotel

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Dear Mr Tansey. Thank you for posting your review and I am very sorry that you did not enjoy your stay with us. However, I would like to take this opportunity to clarify a few points. I am very confused regarding your comments to breakfast on Saturday. You did indeed ask for some toast from the kitchen, some tea instead of the coffee that you had ordered and then some fresh bread on the buffet as well as a couple of things, all of which were delivered to you without any fuss so I don't believe that the service was unacceptable as everything you requested you received. We have had some amazing comments regarding our staff and they are very upset to read this review. The pool and jacuzzi are backwashed and cleaned overnight as well as monitored throughout the day with pool and spa readings taken four times a day. We were very busy in the leisure area on Saturday but this is the first comment we have received regarding the cleanliness of the jacuzzi. All of our marketing material shows an accurate portrayal of the hotel and we do not 'photoshop' any of our images. I think the refund of £50 plus breakfast as well as all of your drinks which you had consumed in the bar was more than adequate. I apologise for your noisy neighbours and yes, we have a night porter for this reason so he would have been more than happy to help if you had rung down at 12am when the noise started. I sincerely apologise for the issues you encountered during your stay with us and I hope that the next time you are in the Lakes, you will find a suitable hotel which fits in with your needs.

"Overall a good hotel. Room description inaccurate. Pool area great."

4
User 16/09/2019

Hotel was actually nice. Room was lovely. But described as a king suite. Suite means more than one room by dictionary and generally understood description. Was one room with a desk on one side and a coffee table on the other. This made it impossible for one person to work and the other to sleep as you needed to turn on lights or talk on the phone in the one room. Also the beside table lights weren't shaded so at night if one person wanted to read and the other to sleep, your bedside light lit up the whole room. We paid the extra on the basis of a suite of rooms so this was a big letdown. However if you didn't mind being misled, the room was lovely. The bathroom was lovely. A small point of the open shower/wet room style meant to get back out of the bathroom you had to cross the wet floor. But only a small point. One other small point is the room was so big surely the kettle could be placed on a better table not hanging slightly off a shelf with the cups on? Seemed a bit precarious considering the ample size of the room. However I would go back. The pool was great and the staff were extremely friendly and helpful. As mentioned elsewhere on here the breakfast sausages needed changing but overall a good stay.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you Denise D for your review and thank you for highlighting your issues and I will make sure these are rectified. There are some reading lights fitted into the side of the headboard which you can use when reading a book so you do not disturb your partner. We will look into the position of the kettle and see if we can relocate it somewhere else in the room. Overall, I am glad that you enjoyed your stay with us and yes, the suite, is a lovely room so I am pleased that you appreciated our recent refurbishment. Despite the niggles, I hope to welcome you again in the future.

"Good find"

5
annejo567, Durham, United Kingdom 07/09/2019

Stayed overnight in this convenient located hotel and for the price it was excellent value. We had evening meal and breakfast which were delicious. Friendly bar staff, waitress and receptionist. Clean well appointed room which had recently had a makeover. Will return next time in Kendal.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you annejo567 for your fantastic review. We are so pleased that you enjoyed your stay with us and we look forward to welcoming you back in the future. Many Thanks!

"Nothing special"

2
User 30/08/2019

We visited this place as non guests to use the pool facilities and bar. Staff pleasant enough but considering whole place has had refurbishment pool area still very tired and unclean. They also have this ridiculous thing that even if you pay membership to use pool if a couple of hotel guests are in pool you can't use facilities, seems unfair to give hotel guests priority over paying members.

"Beautiful Hotel"

5
Kathryn A, Australia 17/08/2019

Wonderful location. Amazing service. The staff made our stay wonderful. Pool area was lovely and find in the restaurant was great. Easy walk into town to enjoy the surroundings. This was a wonderful find and I would highly recommend staying here.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Dear Kathryn A. Thank you for your excellent review and we are so pleased that you enjoyed your stay with us. We look forward to, hopefully, seeing you again in the future.

"Lovely hotel"

4
Dane L, Ayrshire, United Kingdom 15/08/2019

Very nice room and interior décor. Lovely food. Service a bit haphazard at times, but staff friendly and willing to sort out issues. Exterior of hotel does not indicate how nice the interior is. Would go back if in the area.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Dear Dane L. Thank you for your lovely review. I am pleased that you appreciated the refurbished bedrooms and public areas and we hope to welcome you back in the future.

"Excellent example of a good quality hotel."

5
RSR1964, Leeds 14/08/2019

The hotel is well located and it is evident that the owners have focussed on creating an excellent environment and atmosphere which truly needs to be experienced. The staff are professional and create an ethos of giving the customer a good reason to return.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you RSR1964 for your fantastic review. I am so pleased the team treated you so well and we look forward to welcoming you back again.

"Short Stay "

4
Mariaingem, Glasgow, United Kingdom 02/08/2019

Stayed recently. Two rooms for two nights. Twin room excellent size and decor. Double room whilst beautifully decorated would have been fine for single occupancy but it was a bit too tight for a couple. All areas we used were spotlessly clean including the excellent small swimming pool, steam room and jacuzzi. Breakfast excellent as was dinner. The breakfast waitress was excellent but the young evening waitress needed training and a bit more enthusiasm for the job. Reception staff were all very welcoming and informative of the surrounding area. Although on the fringes of the 'lakes' Kendal was a nice base with very easy access to the motorway. Overall well worth a visit.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you for your review and I am pleased that you enjoyed your stay with us. We have various rooms of different sizes so please ask next time you book with us and we will accommodate a request for a larger room. We look forward to welcoming you again.

"Really great staff!"

5
TraceyOfWeymouth, Weymouth, United Kingdom 29/07/2019

We had a lovely stay at Stonecross. Our room was very comfortable, well decorated, modern and clean. The restaurant and bar area is very nice and again comfortable and well decorated. It's the staff that really make this place, they are absolutely lovely and cannot do enough for you. All of the staff are great but I will give a special mention to Kelis, who looked after us for dinner and breakfast - nothing was too much trouble, we really enjoyed chatting with her too. I felt we got excellent value for money and will not hesitate to return in the future.

stonecross, General Manager at Stonecross Manor Hotel, responded to this review
Dear TraceyofWeymouth. Thank you for your great 5 star review and Kelis is overjoyed with the mention. We hope to see you again very soon!

"Great place to stay"

5
bamfordrichard, Ripon, United Kingdom 28/07/2019

Lovely hotel and rooms. Whole place was clean, nicely decorated. Great breakfast. The staff were all friendly and helpful . Great facilities. It was wonderful to be able to go swimming at 6am before breakfast. Being early risers it is usually a shame that pools are not available at this time. Will visit again if we can.

stonecross, General Manager at Stonecross Manor Hotel, responded to this review
Dear bamfordrichard. Thank you for your wonderful review and unlike most of us, I am glad you appreciated the early swim. We look forward to welcoming you back some time soon. Thanks again!

"Stonecross Manor Hotel"

5
User 23/07/2019

very friendly staff. We just turned up and were told there was only a small double which we said was fine, the room was huge so cant imagine how big the standard is. Nothing was too much effort and everyone was very welcoming

"The room at the end- 107"

4
Doodlesdoodleso, Frederick, Maryland 19/07/2019

The hotel is quite nice and comfy. It has been updated and is very modern on the outside than on the inside. We had dinner in the hotel restaurant and the waiter was happy to help with allergy substitutions. The food was very good- much better than expected. We had the room over the kitchen- the kitchen fan didn't bother us, but we couldn't open the windows due to the staff smoking at the back of the house until after 9:30pm. The room and bathroom was clean and a little rubber duck greeted us in the bathroom!

"Last minute stop over..."

4
traceybas, basingstoke 13/07/2019

We decided last minute to stop at the lakes in our way back from Scotland and managed to get two adjoining rooms here. The rooms are very comfortable and nicely decorated. The staff are super friendly. We ate in the restaurant the first night and had a really good meal ( fish sharing platter , lamb followed by coffee and chocolate brownie. )

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Dear traceybas. Thank you for your lovely review and we are so pleased that you enjoyed your stay with us. The sharing boards are very popular and I will make sure this is passed on to the kitchen team. We hope to welcome you back again in the future.

"Good value hotel"

4
User 10/07/2019

Pleasant decor with well appointed rooms and very comfortable bed. Menu was good and food well prepared. Be aware that as the hotel is by a busy main road there is some traffic noise, not a problem unless you're used to a very rural location.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Dear Angela W. Thank you for your great comments. Most of our guests hardly notice the traffic noise as it tends to quieten down after 8pm. We hope to welcome you back in the near future,

"Midweek break "

4
User 09/07/2019

We stayed at the Stonecross Manor recently as part of a two night Lake district break. We booked this hotel via Buy a gift as it was nearest to Windermere. We arrived early but our room was ready so we checked on with no problems. We stayed in room 207 which is the farthest room in the hotel, quite a few stairs up and down, there is a small lift which is handy when taking your bags to the room. We noticed our room was adjacent to the outside chimney stack and there was a noticeable humming sound which I had noticed a previous guest had complained about. As we went to reception I mentioned this to the waitress at the bar and she confirmed the extractor is turned off around 9.30pm so it wasn't a problem, whilst she did offer a move to another room we decided to stay put. We did use the spa and steam room which is on the small side but adequate. There isn't much within walking distance of the hotel which is the main reason we probably wouldn't rebook however the hotel is pleasant enough if you are passing through.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Dear McrDave. Thank you for your 4 star review and I am pleased that you enjoyed your stay with us. I was a little disappointed that you felt that there wasn't much in walking distance. We are only a twenty minute walk into town which has an array of shops, museums and cafes or a ten minute walk to the river Kent which has a lovely track along towards Kendal or Natland. I am sure reception would have pointed you in the right direction and we can provide maps for those who wish to venture further afield. We would love to see you again if you are passing through and I hope we will do so in the near future. Many thanks again for your kind words!

"Great hotel"

5
User 07/07/2019

Friendly staff are very helpful has a nice pool area with steam room and jacuzzi. great room comfortable beds local seasonal menu not huge selection but done very well. Excellent breakfast choices help yourself to choice of items and waiter service for cooked items

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Dear Louise M. Thank you so much for your fantastic five star review. I am so pleased you enjoyed the food and I will pass this on to the Head Chef and his team. I hope to see you again in the future.

"Wedding "

5
User 03/07/2019

Absolutely fantastic venue and service exceeding any expectations The attention to detail and quality of staff amazing. Would use this hotel again and again. Clean. Competitive prices and outstanding food quality. Reception staff, Helen, bar staff and room staff. You where all fantastic.

"A recent Best Western accreditation - still some work to do to meet the standard."

3
deniselamsdell, London, United Kingdom 29/06/2019

1. Staff thin on the ground on our arrival - person on reception was also serving at the bar. It took a while to be able to check in. 2,Booked through EBookers and breakfast was supposed to be included. It was not and the listing was incorrect. The hotel was prepared to provide buffet breakfast as a good will gesture, but we would not have booked without cooked breakfast option and after a few calls EBookers will refund to us the additional breakfast cost. 3. We arrived on a hot day and the hotel was quite warm. We had room 107 - lovely and large but no fan or aircon ( not that we expected that) but we needed to open the windows and there is noise from the kitchen fans in addition to the road. Also kitchen staff chat outside the kitchen entrance and voices were heard upto 10pm and before 7am. This probably isn't an issue when windows can remain closed. There was also another visitor requesting a cooler room on the morning of the departure. 4. Breakfast on the Friday was fine, but they were seriously understaffed on the Saturday. There were a lot of rooms booked and all the tables were occupied by 7:30am (other guests were still coming down later). We waited half an hour for someone to take our tea/coffee order and it was 40 minutes before the cooked breakfast was eventually brought out to us. We had hoped to get an early start. It seemed they were not prepared for this many visitors - staff were too busy to open the windows or put the music on until well into breakfast service. 5. On leaving there seemed to be some confusion as to whether we had paid the basic booking in advance (we had), it took some time for the receptionist to retrieve the details of what was still to be paid for - we were reluctant to go,not knowing what they were going to charge us for. It's a quaint building, but staffing levels need to be appropriate for rooms booked out and there are some areas for improvement via staff training with regard to internet bookings and chargeable items

"Decent old place but expensive "

3
MargieM795, Kirwan, Australia 28/06/2019

Nice foyer, building & lovely staff. Probably as you would expect, it's a bit old with a tiny lift so it only accommodates 1 person with luggage. I think all doors are fire doors because they were all so heavy & negotiating with luggage was a trial. Free internet & parking. Decent breakfast. Standard room for a hotel. Good location

"2 night weekend break for birthday treat"

2
lynywilliams, Wirral, United Kingdom 22/06/2019

Booked with secret escapes. Given a nice double room on 2nd floor, only at night time we discovered we were over kitchen with an extractor chimney right next to our window. We thought this would eventually go off, but at 12.30 it was still buzzing. Rang night porter at 1.00 but could not contact him. Rang again at 2.30, still could not contact him. At 3.45 my partner got dressed and went downstairs and found porter in kitchen. He apologised and switched it off. We only had a few hours sleep. I mentioned this to receptionist in the morning, and she said we could be moved, on same floor but other side of hotel. We went into Kendal just for a few hours and were back by 12.30 as room was ready and we wanted to get some sleep. We were then moved to 1st floor, not room we were promised, which was now over the front door, which constantly banged. Only for being so tired, we would have left right away, but we were not fit enough to drive on a motorway. We managed to get a few hours sleep, and were ready to leave by 8.00. We drove home and went to bed. Would not go back.

"Friendly Welcome"

5
User 21/06/2019

My husband and I arrived at the Hotel after a full day of meetings to a friendly welcome. The room was very clean and comfortable. We didn't eat at the hotel on the Saturday night, but did glance at the menu which had a good choice and reasonably priced. We did have Sunday lunch, again a good a la carte as well as a set menu. Food was excellent. Will definitely stay again when over in that part of Cumbria.

"Dirty toilet on check in"

1
User 15/06/2019

Really dirty bathroom, no one on reception to ask to clean it. Had to ask for my money back and get another hotel because I couldn't relax there knowing how dirty it was. Poor service, definitely not worth 120 a night.

"Great Value, great food"

5
Paul R, Verwood, United Kingdom 03/06/2019

Friendly welcome by all members of staff. Clean comfortable rooms. Food in the restaurant was excellent - good choice, sensibly priced. Lounge areas were comfortable and quiet. Good location to explore the Southern Lakes and neighbouring Yorkshire

"What a lovely Surprise"

5
Fred S, Derby, United Kingdom 30/05/2019

Travelling frequently as we do on business it was a delightful surprise to stay at the Stonecross Manor Hotel albeit for only one night. Apparently I'm picky according to the better half, but even in full-on picky mode I found nothing to complain about. The service, rooms, facilities and food all definitely hit the mark and in many cases exceeded our expectation. Top marks to Helen the General Manager for arranging our stay.

"Inexperienced staff & no smoke alarm"

2
Quest57081855410, Manchester, United Kingdom 27/05/2019

Room was fine for a two night stay, except that the smoke alarm was missing and the wires hung down from the ceiling. When we reported it to someone at reception, she wrote our room number on her hand and nothing was done to fix it Also when we checked in, the two staff on the desk acted surprised/disappointed that we had arrived (we'd book via Booking.com and stated our arrival time) and then proceeded to ask us to pay for the room up front because they'd had issues with people not paying. In my experience, you either pay when you book or they take an impression of you card when checking in and you pay when you check out. The full English breakfast was really nice. But they'd run out of smoked salmon on the 2nd day we were there. The tv signal was weak so we couldn't watch 70% of the channels. Bed and pillows were very comfy.

"BRILLIANT IN EVERY WAY"

5
wisteria_10, Evercreech, United Kingdom 20/05/2019

This recently refurbished Hotel has been tastefully been brought up to date. It is a joy to stay here. From the staff, the cleanliness, tthe proximity to Kendal and the Lake Disitrict and lets not forget the high quality of the food. We shall definitely return and Highly Recommend

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you wisteria_10 for your excellent review. Its so pleasing to hear that you enjoyed your stay and we look forward to welcoming you back again!

"Recent Stay"

3
Chrissys01, London, United Kingdom 18/05/2019

We booked 3 rooms at very late notice as we needed to attend a family funeral in Scotland. The hotel staff on reception and in the bar were extremely pleasant and helpful. Our room overlooked the road which from 5am is extremely busy and very noisy especially when there is a need to keep the window open. The walls are very thin as we could hear people in the next room. We asked to move rooms due to the noise and the staff accommodated us in a different area of the hotel where you could still hear the road but not as badly. However in this room neither the TV or the kettle worked and there was a handle missing off the window. The decor was pleasant and had recently been done. The beds were comfortable but both rooms we were in were very hot. We ate in the restaurant and had no complaints with the food. The breakfast included in the price was fine if you chose a cooked one but not so good on the continental side. Bread and pastries were not replenished regularly.

StonecrossManorHotel, General Manager at Stonecross Manor Hotel, responded to this review
Thank you Chrissys01 for your review and I am pleased to hear that reception accommodated your request for a room move to a quieter area of the hotel. Your feedback is very important to us and will only help us improve the service that we offer so thanks for that. We look forward to welcoming you again.

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