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SureStay Plus Hotel by Best Western Jacksonville, Jacksonville

2115 N Marine Boulevard, 28546-6918, Jacksonville, United States - Voir sur une carte
SureStay Plus Hotel by Best Western Jacksonville - Vue du lobby SureStay Plus Hotel by Best Western Jacksonville est idéalement situé dans le centre de Jacksonville. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Proche des plages de Caroline du Nord, de l'historique Jacksonville, de l'aquarium de Caroline du Nord et de bien d'autres attractions, cet hôtel de Jacksonville vous promet un merveilleux séjour. Choisissez le SureStay Plus Hotel by Best Western Jacksonville et profitez de toutes les attractions passionnantes de la région de Jacksonville. Détendez-vous sur les plages de sable toutes proches de la Caroline du Nord, allez pêcher à la Seaview Pier, visitez Camp Lejeune, perfectionnez votre swing sur l'un des trois parcours de golf de la région, revivez l'histoire sur les champs de bataille de la guerre de Sécession ou découvrez les restaurants, magasins et divertissements du centre-ville historique de Jacksonville. Le parc zoologique de Lynnwood est également proche de cet hôtel de Jacksonville et offre de nombreuses activités de plein air telles que la randonnée, le camping et le vélo tout terrain. Vous souhaitez en savoir plus sur les attractions de Jacksonville ? Contactez notre personnel amical et serviable qui ne manquera pas de vous aider. Le SureStay Plus Hotel by Best Western Jacksonville est proche de Camp Lejeune, ce qui en fait le lieu de séjour idéal pour tous ceux qui souhaitent visiter la base des Marines. Des festivals et tournois ont également lieu à proximité tout au long de l’année. Après une journée à explorer Jacksonville, installez-vous confortablement et détendez-vous dans l'une des chambres spacieuses du SureStay Plus Hotel by Best Western Jacksonville. Toutes comprennent un accès gratuit à Internet haut débit, une télévision câblée/par satellite, un réfrigérateur et un four à micro-ondes. L’établissement propose également un petit déjeuner complet chaud et gratuit chaque matin, une piscine extérieure etune blanchisserie réservée aux clients de l'hôtel. Venez découvrir pourquoi le SureStay Plus Hotel by Best Western Jacksonville est aujourd'hui le meilleur hôtel de Jacksonville. Réservez dès maintenant pour faire des économies ! Veuillez noter que la direction se réserve le droit de refuser l'accès à toute personne de moins de 21 ans si elle n'est pas accompagnée d'un adulte pour la durée entière du séjour. Une preuve d'âge peut être exigée à l'arrivée. Passez un excellent séjour !

SureStay Plus

Hotel by Best Western Jacksonville

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 173 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Sure Stay, hmmm?"

User 19/06/2019

When I checked in, the hotel clerk never bothered to instruct us on the direction of our room, never shared information about the breakfast or the other amenities available. Or any local information. Additionally, when we walked in all we could smell was a powerful Mr. Clean scent that filled the entire lobby. Way too strong, should be a subtle cleanliness odor. It cheapened the hotel's attractiveness. Sunday's breakfast, which was father's day, was awful. No tongs were out for the bagels, bread, etc. No yogurt was available. There was no hot food options. The only fruit available was oranges. Sad, being it was a special day for Dads. Facilities (house keeping) kept walking through the lobby to go to the elevators. In my opinion, you don't want laundry carts being paraded through the lobby where guests are arriving and departing, or in my case sitting in the breakfast area viewing this. The information in the room didn't provide housekeeping hours. We left our room about 12:30 on Sunday. When we returned around 7pm, our room wasn't cleaned. I understand if we missed the service hours, but they should be posted, as check in time is 3pm (I figured housekeeping would go til then). Fortunately, we were at least able to get clean towels. Upon checkout, I was asked if I wanted the receipt. I said I did. The printer had an issue and after a few minutes I just asked that it be emailed to me. Never received it.

"Not worth it"

User 17/06/2019

I rate this hotel okay because it requires some tender loving care. Either carpets need to be replaced or throughly clean as the stinch of them reeks. The outside is not well kept and looks a bit raggedy. Staff is not also present. The front desk is often left unmanned and there does not appear to be much of a cleaning service. The breakfast didnt look appetizing. My biggest issue is the dishonesty with customer. It appears that they are well aware that customer are booking rooms via third party agents thinking it is a Holiday Inn Express. Booking agencies are listing/booking this Hotel, receive confirmations and charge customers knowing the Holiday Inn Express is no longer there. This hotel was formally the Holiday Inn Express but was closed and is now Sure Stay by Best Western which is in no comparable to a Holiday Inn Express. The staff is friendly and the room I stayed in okay but is in no means the type of room or accommodations one expects of a Holiday Inn Express. It makes you wonder if they are charging customers for a 3* or better rate when in all actually this hotel rates at 2*. DO NOT BE FOOLED!!!!!! If its a Holiday Inn Express you are looking for this is not the hotel you want as a substitute.


User 17/06/2019

I wouldn't give this hotel a star but u have to put something down. Very dirty, moldy, phone didn't work, wi-fi didn't work, they gave my room away. Over booked hoping people didn't stick to their reservations. The only plus part it's close to Walmart and food places


User 16/06/2019

This hotel was the level under motel 6. No working phone. Internet hardly worked. Very outdated and needed repairs. I seen a few rooms that didnt even have door knobs. To lock your door is a task. It dont locl on it's own when the door shuts..Very dirty. Pool hardly worked. Staff was the worst I've ever seen. You would have to wait forever to get someone they was to busy on their phone in the office. You have to stand at the desk for a long time. And when trying to call the phone would ring forever and they wouldnt answer. And it wasnt busy at all. When complained about internet was given a number and told to call myself. He had done called once. The only time we was able to get the pool we couldnt figure out how to get in and the guy got mad that he had to show us. One night I went to smoke he was layed out across the couch watching movies. Definitely not worth a 120.00 night. They should take down to 50. Night for that type of hotel

"Past it's Prime"

Nomad50067511408, Ravenna, Michigan 15/06/2019

From a door that wouldn't latch to a moldy headboard to loose fixtures to a breakfast with many items missing, this hotel is certainly past it's prime and requires new management and a physical overhaul...

"Pleasantly Surprised"

CindyJ110, Greensboro 31/05/2019

We checked in and that went well. Headed to our room on the third floor. Room was clean and comfortable! Only problem by the end of our stay the door kept catching at the top and was coming loose. Breakfast was good. Nice selection of cereal muffins fruit. Eggs. Bacon sausage. The staff was nice and friendly. I would stay here again

"Easy and affordable"


Easy and affordable. Staff was helpful upon check in. Getting a room was relatively simple online. The pool was convenient and not to crowded and easily accessible. Breakfast was pretty good, we had a good experience overall

"Poorly maintained"

User 22/05/2019

The only saving grace was the bed and breakfast the carpet was so nasty you couldn't walk on it. The bathroom was tight and worn, outdated. The air conditioning was musty. I wouldn't recommend this hotel.

"Housekeeping needs help"

Salimaah J, Browns Mills, New Jersey 13/05/2019

I stayed here for a wedding I was attending. I had a few concerns after getting past a odor that was in my room upon arrival. I went to the from desk due to my bath tub being dirty and dirty linen and a dirty pillowcase.

"Definitely stay at the SureStay"

Eddiejus8, Jacksonville, North Carolina 12/05/2019

I've stayed at this hotel for many night and the consistent staff fail to disappoint. The hotel is a little outdated yet comfortable. The breakfast is good and the supervisor Jose Maranda is as professional as they come. The entire staff of Christine, Rochelle, and Kayla are awesome. Definitely recommend

"Welfare guests"


Surprised by the amount of long-term, read"welfare" guests. Baby mommas n their crying kids wandering the premises....The hotel staff seemed too acquainted and comfortable with this interaction with regular customers. Bad idea.

"Sure Stay AWAY!!!"

Barbara E, Webster, New York 05/05/2019

First, I booked this third party as a Holiday Inn Express. Surprise surprise. We got to Jacksonville and had a hard time finding the Holiday Inn Express because it no longer exists!!! It's now the Sure Stay. Found it only by the street address. The room smelled, the hall carpet had stains. Didn't step on carpet with bare feet. We stuck it out. I bought air freshener to take care of the smell. On the plus side, the bed was comfortable. Don't look up in the elevator. Pretty sure there were dead bugs of some kind up there in the lighting. Never again....

"Had a wonderful stay!"

User 04/05/2019

I was super impressed with the staff and service that I received while staying here! I was traveling alone, so safety is a big factor with me. I felt safe, comfortable, and welcomed by staff! Room was great, clean and very comfortable bed!

"Run away"

Quest23731137915, Hubert, North Carolina 03/05/2019

This hotel was by far the worst experience I have had in my 30 plus years of business travel. Dirty rooms, dirty hotel, broken amenities, torn curtains and the smells. I have no words for how bad this place is.


Traveler51576365144, Pocomoke City, Maryland 29/04/2019

Was in town visiting my grandson forms few days. The room was very clean and comfortable. What little interaction I had with the staff was very pleasant. Very friendly. I would definitely stay here again. Added bonus, the hotel is closed to restaurants and shopping.

"Good rates nice rooms with a outstanding hotel staff"

User 22/04/2019

We went to the beach area and selected this hotel because of the price and area that it was in...we were pleasantly surprised at the room and hotel..good location..friendly staff which is rare in many cases...we would stay again

"good price"

Fearless28179014239, Sumter, South Carolina 04/04/2019

we got the military price so the price paid for the room was pretty good. At check in they had fruit and cookies if you would like something breakfast was awesome. The only bad thing was the mold around my window. I didn't notice it until the next morning and that the shower head looked like it had mold on it as well.

"Charity work"

User 03/04/2019

The hotel far exceeded my expectations. I would recommend and stay again. The laundry area was very useful since the stay was extended to complete the charity work for hurricane Florance restoration and support

"Friendly staff and lovely lobby"

tsteichen697, Manahawkin, New Jersey 31/03/2019

The hotel was very hard to find. It was another hotel before hand so the name was not on the front of the hotel and it was set back off the roadway. Got into the room and one of the beds was not made and it smelled very musty. They gave us a new room down the hall and this one was better. The shower was very hard to turn on and off. I almost could not turn it on but the hot water was very quick to come on. The sink handle was hard to lift also and it made a loud noise. The tv did not work and we didn't notice until the next morning. The breakfast was very good and the staff was very friendly.

"Jax Beach visit...beach blvd"

User 27/02/2019

We were here for 6 nights Excellent staff helpful and friendly. Great breakfast with large variety of items every morning. Rooms just went through a major remodel and clean, comfortable beds. Lobby area is going through a major remodel, painting,redecorating at this time but no hindrance to us. Clean pool and hot tub in courtyard area. We enjoyed our stay and hope to be back again soon. Mark and Cindy from Wisconsin

"No notification about door locks, Security Issue"

moodyj39, Charlotte, North Carolina 11/11/2018

To begin, I normally stay at this hotel, however, this stay was particularly disturbing due to my door lock not being able to lock. There was no notification about this and if someone was to walk into you room, they will not be held responsible. I suggest that no one stay at this hotel, due to security issues they are having. Regardless if you have locks on your doors at night, if you have to leave your belongings..Not Good...I thought that the Holiday Inn express night was better than this. No one had any answers to this question.

IHGService, Guest Relations Manager at SureStay Plus Hotel by Best Western Jacksonville, responded to this review
Hi moodyj39, We appreciate hearing from a valued repeat guest! Though you rated our staff's service favorably, I'm sorry you didn't completely have a good time due to the issues with your room's lock. I've reached out privately to obtain more information about your stay. I'd love the chance to win your faith back in IHG so I look forward to receiving your response when most convenient. Best, Pam G Case Manager IHGService

"Awful experience/Customer Service"

msum_rose, Fargo, North Dakota 10/11/2018

I debated with myself on whether it was appropriate for me to write a review or not. As you can tell, I felt that it was fair for me to do so. On November 2nd, I had reservations for this hotel and paid in full prior to my arrival. We drove over five hours to get to this Holiday Inn Express in Jacksonville, NC. Upon arrival, it was all dark and locked up. There were signs on the doors (see images) that they were closed. We went to neighboring hotels and they were all full. I heard rumors from guests at these motels of what happen 13 hours prior, however, since I did not experience, it is not fair for me to repeat as I have no clue if they are true. We ended up driving over two and a half hours away to finally find a motel that even had an available room. I guess with this large motel being closed, flooding going on north of Jacksonville, and hurricane construction workers, hotels were limited. I know this Holiday Inn Express must have been dealing with a lot, however, they failed. It was extremely poor costumer service that they did not call me prior to my arrival. I should have been notified that my reservation was cancelled. I would have changed my plans instead of driving all the way there. I then ened up with an extrememly upset husband and three winey children who were hopeing for a pool, but barely received a bed. I too feel that this hotel chain should have found me other accommodations for that night. Again, I know this hotel/workers/managers must have been dealing with a lot, but this hotel chain as a whole should have stepped it up. I would have given a terrible rating with the experience I had, but since I did receive a full refund (which is the only option because I was never even given the option to stay there) and because I know their hands were more than running over, I gave a average score.

IHGService, Guest Relations Manager at SureStay Plus Hotel by Best Western Jacksonville, responded to this review
Hi msum_rose, Thank you for your review. I am so sorry to hear about the issue surrounding your reservation and for any inconvenience this caused you. I have documented your comments and forwarded this to the management to ensure that they will take the necessary steps to hopefully prevent a similar situation from occurring again in the future. Many thanks for your feedback. We hope this doesn't deter you form choosing IHG for your future travel needs. Sincerely, Connie D Case Manager IHGService

"Horrible Experience"

User 30/10/2018

This was a horrible experience. The carpet is so dirty it turned our feet black. The bathtub was grimy. The room smelled and we had to buy air freshener. There were shady people hanging around outside at night. I was also harassed by both a hotel employee and a police officer (unbelievable) because our 2 month old baby was crying for literally 15 minutes in the room when I was trying to get him to take a nap. The only positive was the manager at the desk who was compassionate about us having a newborn. However, she didn't offer any solutions and I had to ask to switch rooms, which she said she couldn't do until the next day. We were so uncomfortable that we left at 9:00 PM and drove four hours home. NEVER stay here.

IHGService, Guest Relations Manager at SureStay Plus Hotel by Best Western Jacksonville, responded to this review
Hi Resort56198252927, Thank you for letting us know about your experience and choosing to stay with us. First of all, I understand to learn of your disappointments about the service of our staff and cleanliness of our rooms. It's a continuous process as we strive further in making our services from good to great. The circumstances you have mentioned are not what I want you to experience with any of our properties. I am taking your feedback seriously and shared this with the management of the hotel so we can further improve our amenities. Additionally, I'd like to follow up on your concerns that's why I've sent you a private message. Again, thank you for choosing to stay with us and we hope to hear back from you soon and be of further assistance, Resort56198252927! All the best, Peter J. Case Manager IHGService

"Overnight Stay"

User 15/10/2018

I am a member of the IHG club, so we try and stay at Holiday Inn's. Due to the hurricanes this was the only place I could find a room for a one night stay. I found the rooms were very tiny and not very clean. The hotel is dated and could use some improvements. For one night stay, it was not bad. The breakfast was ok, but the staff was very helpful and friendly. Overall average, if it was cleaner and had some updates would be a perfect place and location.

IHGService, Guest Relations Manager at SureStay Plus Hotel by Best Western Jacksonville, responded to this review
Hello Annette K, Thank you for choosing to stay with us and for leaving a short review. I am happy that our location worked for your travel needs. I am also glad that you found our staff commendable. On the other hand, I am sorry that the condition of the property, specially the cleanliness, affected your overall satisfaction. Your feedback has been taken into account and will be shared with our management team. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Again, thank you for staying and we hope you give us another chance to show you how great our hotel is. Best Regards, John O Case Manager IHGService

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.

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