Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Hotel Airport Suites, Indianapolis

55 S High School Road, 46241-1109, Indianapolis, United States - Voir sur une carte
Best Western Airport Suites - Vue extérieure Best Western Airport Suites est idéalement situé dans le centre de Indianapolis. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Composé uniquement de suites-studios, le Best Western Airport Suites bénéficie d'une situation avantageuse à seulement 16 kilomètres au sud-ouest de l'aéroport international d'Indianapolis. Chacune de nos suites dispose d'un mini-réfrigérateur, four à micro-ondes, cafetière, sèche-cheveux, fer et planche à repasser et minibar. En outre, toutes les suites disposent de deux télévisions à écrans plats LCD 81 cm, un canapé-lit deux places et un accès à Internet haut débit gratuit. Pour commencer la journée, rien de tel qu'un petit déjeuner buffet chaud gratuit servi dans notre spacieuse salle de petit déjeuner du lundi au vendredi de 6:30 à 9:00 et les samedi et dimanche de 7:00 à 10:00. Nous bénéficions d'une situation centrale par rapport à de nombreuses attractions locales incluant le circuit automobile d'Indianapolis (5 kilomètres), le centre-ville d'Indianapolis, le centre de congrès, le RCA Dome et le Conseco Fieldhouse (11 kilomètres). Pour les activités familiales, le musée des Enfants d'Indianapolis est à 18 kilomètres de l'hôtel et le zoo d'Indianapolis se trouve à 10 kilomètres. Notre personnel poli et efficace est impatient de vous accueillir. Venez séjourner au Best Western Airport Suites !

Best Western

Hotel Airport Suites

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Services de restauration
    Services de restauration
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Parking gratuit
    Parking gratuit
  • Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 292 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix


Dannadg1, Valparaiso, Indiana 17/02/2022

No iron or blow dryer. Daily breakfast lacking. Internet went out a couple of times. Location a little sketchy. Staff very friendly. Price was decent. Very small pillows. Wake up call never came. Will try another hotel next time.

Guest Relations Manager, General Manager at Best Western Airport Suites, responded to this review
Dannadg1, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your feedback regarding the internet and the breakfast are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.

"Got a suite"

RoadGuys2, Nebraska 11/01/2022

Good for a quick, overnight or, slightly extended stay. We had a suite, complete with small kitchenette. Nice and comfortable. We didn't have any of the bad experiences noted by some other reviewers. A bit overpriced for what you get but it was right on our way. My only disappointment is the "covid limited breakfast". That is to say "none". I have to wonder how many motels are using this covid as an excuse to not continue this amenity.

Guest Relations Manager, General Manager at Best Western Airport Suites, responded to this review
RoadGuys2, Thank you for sharing your perspective of our hotel's accommodations and services! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. The breakfast service is still in line with the restrictions that we are following because of the current pandemic so we apologize for the inconvenience this may have caused. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Do not stay here"

bthomp2147, Indianapolis, Indiana 03/01/2022

Rooms are a mess, staff acted like they didn't want to be there. No breakfast on Sunday. I suggest finding a different place to stay. No one would be at the desk when you went there. I had to yell hello for anyone to even help me. The elevator needs work and needs serious cleaning if you want to be comfortable.

Jamie Hansen, Owner at Best Western Airport Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Bad service."

mrueckert, Rantoul, Illinois 25/11/2021

Don't stay here this hotel is horrible. Staff is the worst, the rooms and linens are not clean, hot water ran out after 10 minutes. If I was you I would find something else. The staff is the worst can't do there job, lady who checked me in couldn't find me then was talking on the phone Sametime she was trying to find and also yelling at kids in the lobby she really sucked.

Guest Relations Manager, General Manager at Best Western Airport Suites, responded to this review
mrueckert, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and we want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. Rest assured that in the coming days, we will be offering a much better stay. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

"Suboptimal with NASTY front desk personal"

User 18/11/2021

We checked into this property after 8 pm on a Friday night. The reception that we received was hostile. As a BW rewards member, I had a rewards certificate to use, however, the hostile receptionist refused to accept the certificate. When a receipt was requested, he refused to provide it and threatened to cancel the reservation and have me evicted from the property for simply requesting it. Needless to say, I was dumbfounded. Upon arriving at the room, I found the door propped open by a dirty cleaning rag and towel. The room was filthy, especially the bathroom. Because it was so late, I stayed; however, if this was my first stay at a BW, it would have been my last. I do need to say that the staff that was present in the morning at check-out had a totally different attitude and was wonderful. Encounters with staff should not be so polar and hit-or-miss.

Jamie Hansen, Owner at Best Western Airport Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Easy stay for easy $$"

JoshuaS551, Newburgh, Indiana, United States 07/11/2021

Was a fine value! Clean & comfortable, with easy interstate access. If you need a good room, good shower and a place to call home while in town for other things, this is a great pick! You could spend more, but why? Let a place that offers a good value get your $$'s

Guest Relations Manager, General Manager at Best Western Airport Suites, responded to this review
JoshuaS551, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience as a good value for your money. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"Respectfully —- Stay Away"

Mark S, Talking Rock 20/10/2021

Long story but here is a short review — we had a poor experience at another BW facility and as a result Customer Service offered enough points for a free night (less taxes etc for a stay— that would cover we found only low end properties in their portfolio). They recommended this facility and made the reservation for us. We got there and found ourselves in an area and facility of concern. Nothing happened BUT we would seriously recommend folks find an alternate hotel. Could go on and on but again this is not a hotel we would recommend.

Best Western, General Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we will pay more attention on situation to improve our facilities thxs gm

"Evil sick thieving man name pat"

taylorkejwan, Indianapolis, Indiana 15/09/2021

He steals money given him 1000 for 2 weeks holds my cards so I can't use them therefore I won't be able to pay I pay every day he charges me 169 every day he's rude to my girl and my kid threatens me try to slap me and also cuts water off our power and has people break into my car he is a drunk he's a thief a liar . I've been here 7 months And also said that me and my 37 weeks pregnant wife and our 1 year old boy Kim be out there on the corner of the street and it's not his problem he drinks on the job and bangs on our doors all we hours of the night intoxicated


joetta551, Gary, Indiana 02/04/2021

We had a very nice room and very quite place. A lot of space in the rooms and comfortable beds. My husband had to fix channels for tv in guest room but other than that no problems would definitely recommend to anyone


Shawnswife3, United States 06/02/2021

When I walked into my room it felt cold. The thermostat registered a balmy 49 degrees! I called the front desk to ask for a warmer room and was told this is my reservation. He was helpful to get heat actually turned on and set to a comfortable temperature, however it was hours before I could remove my coat and boots. I understand saving energy and likely limited travelers but if there's a reservation turn the heat to a reasonable temperature. I'll be changing my upcoming reservation to elsewhere after this experience.

"Worst service that I have received in my 28 years of life!"

User 20/07/2020

I am a well traveled millennial and this hotel stay was the absolute worst I have ever experienced. I booked the Best Western Airport Suites in Indianapolis for my son's football team as we traveled for a tournament. We booked 5 suites for approx. 30 people (20+ children). As we walked into the hotel, there was a short man of middle-eastern descent standing at the doorway scowling. YES, YOU HEARD ME RIGHT. Neither greeting nor thanking us for staying as the establishment. He was standing with his arms folding with a rude expression. As the end of the line neared, I heard him say "oh no, I don't want them to stay here... we put up with this last weekend... etc." I immediately turned around and asked what the issue was. And he started ranting saying that we could not stay there because he couldn't have 8 or 9 people staying in each room. No more than 4 people could stay in the rooms and we have way too many people to have only booked 5 rooms. (yes, 8 people x 5 rooms= 40 people so his math was way off smh). So, I kindly refuting his claim with the facts- we booked 5 suites which sleep 6 people each. He went back and forth trying to pressure us to leave for about 10 minutes, printing receipts with "policies", etc. that were all bs. And we honestly would have if we didn't have a team of kids who's been traveling all day. I am not sure if it was the initial perception of a group of African American people entering the hotel or what but it was clear that we were not welcomed at this Best Western. From there, the owner/manager refused to provide us with clean towels and wash cloths during our stay. We caught him several times standing outside our room doors randomly. When I called before our stay, we were told that since the buffet style breakfast is closed due to COVID, there would be "grab bags" provided for us, which I assumed would include cereal bars, fruit, juice maybe. No such thing was available or provided to us. Two of our rooms had an infestation of ants, which I tried to maintain by wiping surfaces with fabuloso and bleach to no avail. Our electricity in one room kept clicking off at the breaker and the manager took his time tending to the issue. The bathrooms were dingy and the water pressure in the hotel was bad. And the owner/manager refused to provide me with his name and contact information for a higher stakeholder for me to speak to about our less than satisfactory stay. We were so busy and barely in the rooms during the day that I didn't have time to find a new hotel but one thing is for sure, I would not recommend this one to anyone!

"Waste of time"

User 21/04/2020

The first issue I unfortunately came across was the uncleanliness of the room, smoking papers literally sitting on the couch as I walked in, not hard to miss so I'm not sure why cleaning staff missed that on top of other surfaces being dirty and sticky to the touch which was unsettling especially during a time where Covid 19 is so hard to maintain. Next would be the rudeness and professionalism of one of the staff, definitely created a negative atmosphere in front of other guests towards me just for walking in the hotel. I don't get it but definitely won't be dealing with that type of service again.


User 10/02/2020

nice and clean allstudio hotel with bedroom and living room with wet bar 2 tvs in morning have hot breakfast choice of meat ham bacon waffle yougart cereal fitnees room new equipments going to stay again

Best W, Manager at Best Western Airport Suites, responded to this review
thxs for staying with us

"nice hotel"

User 21/12/2019

we stayed this hotel 1 night was nice and clean suites room wth living room and bed room with 2 tvs wet bar minifridge microwave in morning hot breakfast choice of meat waffle yougart 3 chice of juice we going stay again there thxs

"Terrible Best Western"

Jason R, Portland, Oregon 20/12/2019

Not clean, staff is unprofessional lazy. on their phone personal texting phone calls distracted while checking in, having an argument with family member. Breakfast was cold and food was old and stale. Worst Best Western i have stayed at. Sad day for Best Western. I am very loyal customer to this brand. Major failure!!

Best W, Manager at Best Western Airport Suites, responded to this review
we really apologize situation happen to you we will pay more attention on situation thxs much nanagment

"Bedbugs & breakfast beware"

User 12/12/2019

Stayed the night with a small group that was attending a couple functions in town the next day. During the night, 1 of the rooms were found to have bedbugs, called the front desk. All they would do was "spray" for them & roll the mattress over! Then the next morning for the breakfast that was included, went early to get a cup of coffee. They were prepping for the opening in about 1/2 hr, mentioned to the staff that we had a big group coming down soon bc of our schedules and there needed to be more food out. Left with my coffee to go back to the room for a bit. When arriving back there when they were "open" found the 2 staff with THERE plates heaped full & the food containers almost empty, made another comment about our group to them and they disappeared to eat there food!!! So disappointed with this hotel, had to find other breakfast food & will never stay again, neither should anyone else for that matter!!!

"Absent Front Desk Clerk"

User 12/12/2019

We arrived back at the hotel from our concert just before midnight to find the front door locked and the front desk unattended. We phoned the hotel and were informed that he "was on the second floor" and would be right there. No apology or explanation was given for leaving us locked out in the cold. His lack of friendliness was disconcerting as well.

"Not the greatest, but spacious rooms."

BelindaSl2015, San Ignacio, Belize 09/12/2019

Very outdated hotel in kind of a dark neighborhood. Some broken items in room and door did not latch properly. Cleaning people left room unsecured all day as a result. Rooms (all suites) are very spacious and were good for our size group with fridge and microwave. Breakfast was unappealing, but included. Value overall was okay.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we will pay more attention on situation thxs pa

"Clean and comfy room after concert at 8 Seconds"

bigrsmith, Seymour, Indiana 09/12/2019

We stayed here after our Josh abbot Band show on Friday the 6th of Dec. Staff was very friendly when we checked in and checked out. Room was a little dated, but was clean. Shower worked great and bathroom was clean, bed was clean and comfortable as well. This is a place we would book again for our next show in 8 Second or another venue in Indy.


Roy H, Victoria, Texas, Usa 29/11/2019

The front desk staff were very professional and very friendly, the king suite was kind of small but very nice and clean. The breakfast bar was very good and the entire hotel property was very clean and neat.

"Amazing staff and great hotel"

User 25/11/2019

We had a great experience with a group of 10 in 5 rooms. The staff responded immediately when we needed something and was always very professional. I would recommend this hotel to anyone. It is close to the airport and a short ride to downtown Indy.

"Decent, but not worth the stay"

C0g_777, Kansas City, Missouri 28/10/2019

Okay location. Staff was friendly and helpful. Hotel is not up to the standard that I am used to with Best Western. The rooms were dirty and needed cleaning to feel like we could stay in the rooms. The remotes were nasty, and after cleaning just one counter the cloth was black. I had a free night and a coupon for the second night, but it was almost not worth it. If I hadn't had the free night and a $25 off coupon, we would have just stayed somewhere else.


FJDAWSON, Newark, Delaware 15/10/2019

Arrived 3 hrs prior to checkin - as a BW Platinum member I was told I could not checkin w/o a $40 upcharge - w/o bothering to check if room was even available. Every evening (3 nights) we returned our key did not work - at desk they simply asked my room number and issued another key - never asking for name or ID - concerning. I'm quite certain I will never voluntarily stay at this hotel again...

"A Night of Disappointment for the Bride and Bridal Party!!!!"

User 13/10/2019

This was a night that was just unacceptable and disappointing. We had 2 rooms in this party and there was problems in both rooms. We checked in late at 1am SO we didn't feel like going through the mess of switching rooms or ANYTHING else.

"Nice property"

davepQ8785IP, Plainfield, Illinois 08/09/2019

Very nice property with good parking lot. The front desk was friendly and helpful. The breakfast area is small and felt uninviting. There are plenty of available restaurants nearby. The rooms were clean and plenty of space.

Best W, General Manager at Best Western Airport Suites, responded to this review
Thank you so much for the kind review! We are working on updating our lobby area soon. We know you have many hotels to choose from and I want to thank you for choosing the Best Western Airport Suites as your choice of stay!


User 07/08/2019

like room outlat setup with 2 tvs sleeper sofa wetbar with microfridge allstudio suites room in morning hot breakfast was good chice of meat waffle yougart 3 choice of juice excrsie room have new equipment definately staying again


User 17/07/2019

i stayed copule times this hotel is very clean 2 rooms suites with leavingroom and bed room 2 tvs in morning hot breakfast choice of meat ham bacon waffle yougart exrcise room get all new equipment definetly im staying again

"Not wanted wake up calls/remodeling noise"

Daydream00973793134, Terre Haute, Indiana 07/07/2019

Was woke up twice with a wake up that we didnt ask for at 5am. Sadly we didnt get in until 3. They are remolding the room next to us and of course woke us up. We still had hours before checkout. All we got was I am sorry.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we will pay more attention on situation thxs

"Clean room"

User 05/07/2019

Very nice 2rooms suites with wet bar 2tvs separate living room nice and clean room in morning hot breakfast with 3choice of juices and choices of meat ham bacon waffle yougart Waffle close to all attraction speedway motor track downtown close to hotel

"Met all our needs."

Fitzwater84, Chattanooga, Tennessee 03/07/2019

Stayed 2 nights on Indy 500 weekend, 2019. Hotel was clean, comfortable, quiet, and close to the track. Price was right, staff were courteous. Breakfast was good. I've said all I need to, but this site requires 200 characters.

"Hotel review"

Culture56648797394, Fort Wayne, Indiana 18/06/2019

I had a overall good experience with this hotel and staff and restaurants near by and good value Eadgyescgyikjggu ihcfr ufs wrjkg ft6iokfdr sets gtuij grad hi in hgeryihfr ftykjvdsery gyrrfhjitrdfgghj

"Safety and Security"

User 22/05/2019

No privacy and security. Employee entered my room at 10:00pm while I was in there. Very unprofessional and not safe. Although I have stayed at this hotel several times in the pass, I will not be returning. Reason being; after my complaint about the employee entering my room, the owner was not concerned and even lied to me. They acted as if it was no big deal.

"Terrible Hospitality"

Camper29123484781, Celina, Ohio 17/05/2019

This hotel has the worst hospitality of any I have ever booked. I never got to stay there because my reservation was messed up. They refused to refund my money or let me stay at the hotel for no cost on the proper day.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we will look @ your reservation and contact to you asap thxs sheraz asst mgr

"Very pleasant and professional"

User 21/04/2019

Very relaxing and nice room! Front desk guys were very helpful. They put us on the first floor making it easy to take my dog in and out. Breakfast was good and convenient. Access to many things close by.

"very clean hotel"

User 17/04/2019

i stayed this hotel regular base reason hotel clean and update hotel is all studio suites with micro fridge wet bar living room and bed room with 2 tvs in morning serve hot breakfast choice of meat ham sausage eggs waffle yogurt enjoyable stay all times

"Never again"

Pschon, Solvesborg, Sweden 13/04/2019

I' m very sad writing this. This is my 4th worst Hotel experience ever. My room was not cleaned after 1st day. Cleaner said, I had sign for not disturb, correct BUT only to 10.00 after my long flight from Europe. 2nd day, Toilet was not clean, could not flash toilet, had to clean it myself after long day at FDIC show. In bathtube still residue from my morning shower left, not cleaned bathroom, only towels was changed 3 day, walking barfoot on long hair carpet in room 307, my feet was black after 1 hour....Very bad cleaning, and carpet smells bad, when was this cleaned really?? 4 day, Saturday morning, om my way to eat breakfast, 07.45. Staff YELLING to me " DON'T EAT NOW, CAN'T YOU READ, we open at 08.00 for breakfast". Breakfast was on place, did not disturb anybody, but I had to walk a way without breakfast, because my overses flight is leaving soon. I will talk to FDIC show never recommend this Hotel for anybody more. Peter S from room 307. Better you close this place ASAP.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we will pay seriously more attention on situation make sur thing done correctly thxs sheraz asst mgr

"Better than expected, but no shuttle from the “Airport Suites” be aware"

Michael E, Vancouver, Washington 07/04/2019

Read the reviews and expected much less. Liked the rooms. Clever layout and felt larger than similar sized rooms at other hotels. Odd to have an “Airport” hotel without a shuttle, and should be clearer on their website (I called them) but worked it out on our own. The odd thing was the guy at check in. Spiffy fit guy in white shirt seemed not made for customer service. I had seen another review. "The Clerk wasn't friendly and it felt like we were bothering him.” Yep, I think we met him. When we left my partner made mention of how cold and unfriendly he was despite our efforts. Mind you we about live in hotels due to work, have top status with many, so he was really at the bottom short of being outright rude. Get him another job or wake him up please. Could not stay for the breakfast. Again, nice rooms and would be a 4 rating if not for the lack of clarity about the lack of shuttle, and the unpleasant welcome.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we will pay more attention situation happen to you thxs sheraz asst mgr

"Very Disappointing for a Best Western"

lvmt4sure, North Branch, Minnesota 21/03/2019

Arrived around 12 am. The Clerk wasn't friendly and it felt like we were bothering him. Elevator sounded like it was falling apart and we decided we would walk next time! Room and facility seemed clean and looked nice. Shower water pressure and sink water pressure was very low! Beds were very hard. Breakfast wasn't up to par to other BW locations were have stayed. Biscuits hard, gravy very thick, eggs flat and round like pancakes and tasteless. Coffee weak. Ham was lunch meat warmed! Exterior was nice except it is located in a housing area and not the best looking area! Price was ok! Won't stay here again and don't recommend it for more than one night!


User 26/02/2019

we stayed this hotel couple of times always warm welcome front desk room always clean all suites hotel love the layout set up for living room and bed room 2 tvs in room wet bar microfridge including hot breakfast sausage gravy biscuits waffle ham yogurt cereal money is worth for all suites hotel

"Excellent Value"

User 23/02/2019

My brother and I were attending a concert in Downtown Indy. We saved at least $200 by staying at this hotel and taking Uber to the venue. Very nice room for the money! I didn't realized when I booked that all rooms are suites, which was nice because after the show I wanted to sleep and my brother was able to watch tv in the other part of the suite without disturbing me. Also appreciated the fact that the windows actually opened! I like a bit a fresh air no matter the weather. Hotel was far enough away from the main road so traffic noise wasn't a problem. I didn't take advantage of the breakfast but ate at the adjoining Bob Evans, which was NOT good. I would've been better off staying at the motel for breakfast.


User 06/02/2019

we stayed 1 night this hotel is clean aallstudio suites hotel wi 2 tvs sleeprsofa microfridge with wet barin morning hot breakfast wth choice of meat ham bacon eggs gray biscuts juices waffles room set up is nice with bedroom and living room

"nice clean room"

User 31/01/2019

i stayed couple of time this hotel nice beautiful all studio suites hotel living area and bedroom with 2 tvs with wet bar micro fridge in morning serve hot breakfast choice of meat ham sausage and omelette waffle cereal room iwas nice and clean going staying again thanks

"Not BEST Western, just GOOD Western"

DaysofThundr46, Charlotte, North Carolina 28/11/2018

Check in was smooth, but getting my luggage in was a pain. They have 2 sets of double doors, so you have to open it and push the luggage cart in, then try to get to the next set. Room configuration was weird. It was almost like a small efficiency unit. If I lived in the room, it would of been nice, but for a single guy staying the night, not so much. Room felt dark no matter how many lights I turned on. I had to move the computer desk as it just faced a blank wall. WiFi had very slow upload speeds. Decent amount of TV channels. Bed was comfy, but the blankets kept sliding off me in the night. I woke up twice without any covers. Hotel was a bit noisy too. I heard the people above me all the time. Shower pressure was decent. Check out was smooth. I was leaving and someone already checked my room and found I left my slippers behind. Hotel is near some food and shopping, with a Bob Evans in the same lot. It was an OK stay overall, but nothing memorable.

"Business trip"

Vald55, Bloomington, Indiana 16/11/2018

Very pleased with my stay at the Best Western Airport Suites, Indianapolis, IN. I needed an overnight room due to an evening business meeting followed by a morning meeting. The location is excellent, not too far from downtown and easily accessible by Interstate 465. My room was very clean and quiet. Hotel staff were friendly and both the check-in and check-out processes were quick and easy, and I was able to obtain a printed receipt for my expense reporting. I will definitely stay at this property in the future for business travel.

"Not Professional"

User 13/11/2018

The hotel desk staff love talking at max volume on speaker phone??? all hours of the day and late nights. Seem to have their friends just come by and chat for a few hours with no concern how loud they are. ( So it sucks being in a room near the lobby having to hear them when lying in bed ) Even then they're doing that stuff to as people check in and out. What's up with the junky square pillows and no fitted bottom bed sheets?!? Lastly It would be nice if the only 2 vending machines available would actually work too.

Best W, General Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we will take action on situation happen to yu sa asst mgr


User 09/11/2018

Don't stay here. I woke up at 3 AM covered in bed bug bites and went to reception to request a new room. I was told I should "chill out" for an hour because nightly inventory was being done and there was no way to determine which rooms were occupied. I said I had to be up at 5 AM anyway for a flight and miraculously he was able to get into the system and find a room (2 doors down from mine). When I asked for the key I was told I had to first move out of my existing room. When I complained about having to go up to my room, get my stuff and then come back down to reception, he asked me why I had such a bad attitude. I explained again that I had been woken up at 3 AM by bed bugs in one of his rooms and that he should be apologetic and compassionate, to which he replied that he didn't know about the bed bugs and he didn't own the hotel anyway. When I pointed out that he represented the hotel and that he was the one with the bad attitude he said "well you could just leave". So I did. And I will never be back.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we will pay attention situation happen to you we will make sure check with our extermination company to check on situation to take care of problem is problem found correctly thxs sheraz asst mgr


VAWheelsSD, Leesburg, Virginia 27/10/2018

We got a double bed suite for $40 ($46 with tax) on Travelocity. Woohoo! Sitting area with couch, desk and tv. Kitchenette in little hallway. Bed at back of suite, almost it's own room with another tv. Carpet clean, bath clean. Bed/pillows comfy. We were on first floor right next to ice machine which we only heard once and close to breakfast area which we didn't hear at all. Clean little breakfast area with all the basics. Staff having some check-in problems with others, but we were good since booked on-line. Great value for our dollar.

"Nice Place"

User 24/10/2018

We enjoyed our stay. Nice layout of the rooms. All rooms are suites which is nice if you are with kids. Extra living room area with an additional flat screen. Sofa also is a pull out. Hotel doesnt have a pool however.


Michael B, Cairns, Australia 18/09/2018

Arriving tired and after midnight (we had pre-alerted our late arrival) we had a bit of a wait at the empty reception desk area. After a bit of door-knocking and calling out the receptionist appeared as we were about to call the hotel. There was a further delay as the receptionist, who was in training, sought out someone to assist with the check-in process. Despite the little rocky start our stay was pleasant. The suite was really spacious, with a large and comfortable bed, good amenities, free wifi, all the necessary equipment and plenty of storage space. The staff (including the reception staff were friendly and the limited complimentary breakfast was sufficient and appreciated.

"Do Not Recommend staying Here"

mcclungjay, Saint Louis, Missouri 10/09/2018

I was charged for a night i did not stay even thought the desk attendant checked me out by 11am and assured me i would not be charged for the 2nd night since i checked out in time. Priceline had to verify that was the case and when the call was made i somehow was charged even though we werent staying. Very dirty stained couch in the room. Water pressure in shower was bad. Breakfast was disappointing as well. Overall i would never consider staying here again.

Best W, Front Office Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we have cancelation policy because of race time asst mgr sheraz

"Hotel near airport"

User 05/09/2018

Had wanted a room close to the airport as I was arriving in the evening. This was only about 10 minutes away. Had a Bob Evans restaurant next door so that was convenient. Quiet area though just off freeway access. The room was clean. Breakfast was adequate, nothing too fancy. My main complaint was my room, #111, was immediately off the lobby so I could hear all the conversation/laughing, etc at the front desk til late at night when it became quiet. I had been going to stay another night prior to my departure. However, the room rate was double for the following weekend and I didn't feel it was worth that much. So got a hotel south of the airport.

"Attending Mason Event"

Janice S, Houston, United States 31/08/2018

The hotel was not a plus hotel but it was very nice. All of the rooms had suites which was nice because my husband and I like to watch different shows on television. The location was nice. We were only five miles from downtown (where our activities were) and a lot less expensive than being in the large hotels downtown. We were close to Avon, a nice area of Indianapolis.

"Decent hotel at good price but marginal location"

Jennyshannon, District of Columbia 13/07/2018

This seemed to be the best deal we could find for a decent less expensive hotel with breakfast. The hotel is fine and what we expected for the price. We had a room with a king bed and a sleep sofa with two TVs. A nice feature is that there is a 3/4 wall divider between the bed and sofa that allows for privacy - it's like having two rooms. Breakfast was okay, again you can't expect more for the price. We did not like the location though. There are a number of hotels in this area. We ended up moving to a different hotel in a different are and paying a little more. You get what you pay for.

"Friendly staff"

Jennifer R, BLOOMINGTON, United States 02/07/2018

We were at the end of a fairly stressful trip and this was our last night in a hotel. We just wanted a quiet, comfortable place to sleep. This offered us more than that. Our room was nice, the staff was very friendly and went out of their way to make us happy. I'll definitely choose to stay there again.

"Nice, comfortable suite"

Dan M, Des Moines, Iowa 01/07/2018

This was a last-minute choice while we were driving through Indy. The suite was nice and comfortable...even the fold-out couch our daughter slept on. The person at the counter was very pleasant. The breakfast was just ok, but there is a Bob Evans out front if you want something more. Overall a decent stay.

"Clean hotel for an overnight stop"

Mary P, Sun Prairie, Wisconsin 31/05/2018

They have a very heavy blanket cover which made it difficult to sleep. All their rooms are suites which is very nice. The room was clean, breakfast ok, exercise room small but ok. We stayed one night on a trip home to WI from The Great Smokey Mountains National Park in TN. Easy on/off to the expressway.

"Good Stopover"

Jens H, Karlsruhe, Germany 26/05/2018

We stayed here for the first night after arriving in Indianapolis. Room was clear and spacy, Staff was very friendly and helpful. Breakfast was okay. Overall, good value and we would stay there again.

"Great location"

Diane S, Mt Pleasant 21/05/2018

Comfortable rooms. Did not hear airplanes at all after 10pm. Breakfast good. Location great for Avon area. Airport is quite a distance. No airport transportation. Bob Evans directly in front of hotel Staff very good.

"Don't to ohio and Stop there."

damond822, Denver, Colorado 17/05/2018

We stopped at this hotelh paid double whatwwhatpricedw online when we called and booked The rooms were dank, smelled like smokes and the bathroom was a mess .nothing worked loud air-conditioning thattkepttusthaawake

"Little things could stand improvement"

User 08/05/2018

We were here for three nights so the layout of the room was great with an area to sit and watch TV, etc. or sleep with the bathroom/kitchen areas in between. One of the best layouts we've seen. There were little things that should have been attended to. The toilet paper roll was missing so we were greeted with a roll of toilet paper just sitting on the bathroom counter. Two of the four bathroom lights were burned out. The bathroom sink stopper was not properly attached and had to just kind of sit there half way pulled out so water could drain. The plastic wand to open the curtains was leaning against the wall. None of these are major but they added up. Breakfast was adequate but the same hot foods were served all three mornings. Hopefully they were made new each day and not just served until they were gone. Hotel staff was friendly. Check in and out went smoothly. Beds were comfortable and the hotel was quiet.

"Good for a stay in Indy"

Denise W, Waukesha, Wisconsin 07/05/2018

We have stayed at this hotel MANY times. For our daughter competing in both BOA and DCI, for when I run the Indy half marathon or when we come to time trials or the Indy 500 itself. Always a good hotel at a decent price with a clean room. We will keep coming back.

"Decent Stay"

Jake S, Springfield, Ohio 04/05/2018

Let's cut to the chase: the room was clean, the bed was comfortable, and the HVAC was well regulated. It served its purpose. Now, the nits: using the $10 rewards certificate was less than smooth. The lobby computer is in the way of the breakfast tables. The coffee had a burned taste. The orange juice was close to water.

"Need wireless access so you can get some work done?"

Steve L, McLoud, Oklahoma 03/05/2018

Then you won't want to stay here. I had ZERO wireless access on my laptop the entire time. The IT support number in room directory took me to a company that hasn't offered that service for FIVE YEARS.

"Better options closer to IND airport"

PATTI S, Cincinnati 02/05/2018

Not a great location, dirty, dire need of refurbishing, poor linens, friendly staff, terrible breakfast. Went into bathroom - appears cleaning staff used toilet, and did not flush. Maybe I am a little too picky being a travel agent - was on our way to Punta Cana for a week of hotel site inspections. There are far better options closer to IND, and in the same price range.

"Easy Access, nice clean and close to 8 Seconds Saloon"

lars2296, Monticello, Indiana 01/05/2018

Booked here because of a show at the 8 Seconds Saloon. Staff were friendly and the suite was very nice and clean. Well lit parking lot. Super easy access to Rockville Road and 465. I would stay here again. The only reason I didn't give it a 5 star rating is because at breakfast the tables were not being wiped down and the small trash cans were overflowing, but in their defense I think we were the last guests to eat before it closed.

"Cancerr treatments"

browneyedgirl5793, Washington, Indiana 24/04/2018

The room is always nice and tidy. We use this as a home base when traveling for my husbands cancer treatments and maintainance. We always use Best Western because of the good continental breakfasts and the ability to spend a long night in the room and feel like we can do anything from eating to working on the net to watching television etc. Thanks !

"Unavailable staff, room smelled like smoke"

Lisa4275, Cedar Springs, Michigan 17/04/2018

We called the toll-free number for reservation while we were on the road. When I asked if the hotel was completely smoke-free, representative was unsure but said she did not see rooms noted as smoking or non-smoking. When we reached the hotel, there were no staff in sight, and we waited a full five minutes for an employee to show up and check us in. The building is old, décor is slightly outdated, but the room was clean. However, we noticed right away that the mattresses smelled faintly of cigarette smoke. We later saw that all of the doors to the rooms had signs that indicated Smoking or Non-smoking rooms, and they were right next to each other, so even if no one had ever smoked in the room we were in, we could have smelled it from a nearby room. The pillows are small squares and not very soft. We always sleep with a sound machine on and could not hear much traffic, but we did hear plenty of slamming doors (which is pretty typical for many hotels). The floor in the small breakfast area was sticky. We did not eat the breakfast offered but went to Bob Evans, which is across the parking lot. I wanted a receipt when we checked out, but there was no one at the front desk and no one came when I called out

Best W, Manager at Best Western Airport Suites, responded to this review
We sincerely apologize for your experience. The building is 100 percent smoke free but unfortunately people still do smoke sometimes. We try our best to prevent such incidents but they do occur from time to time. We have noted all other issues and they will be addressed. Thank you

"clean clean room"

P7921ZCgeorgeh, indianapolis, United States 17/04/2018

I stayed couple of times this location always clean room rooms layout is great with living room and bed room with 2 led TV's with micro fridge and wet bar hot breakfast choice of meat ham bacon 3 juices gravy biscuits waffle very good breakfast going to stay again this location

"Best Western Rocks!"

Y6480JHanthonyf, Cleveland Ohio 26/03/2018

I Love Best Western Hotels. Always a clean comfortable room with FREE High Speed Internet. As a business traveler, Best Western is my go-to hotel. Make sure to sign up for the Best Western Rewards. The perks are worth it!

"Good enough"

nashrocks, Chicago, Illinois 25/03/2018

I stayed at this hotel super last minute when plans changed suddenly. This isn't my typical hotel to stay at in Indianapolis, but I decided it would do in a pinch as the area was mostly booked up, and this still had a high enough average rating for me. Pros: great WiFi connection. No issues at all getting connected and staying connected. The rooms are also very large. The bed was comfortable, and I slept without any issues. Con: Unfortunately, soundproofing isn't the best in this hotel. I could easily hear what was happening in the two rooms adjacent to me, and neither were intentionally being loud. Thankfully, I always travel with an iPod to sleep with in hotels so I still was able to fall asleep quickly. If you're not able to sleep with noise like that, this wouldn't be the best choice hotel for you.

"It's the little things "

Robert A, West Dundee, Illinois 03/03/2018

The hotel rooms themselves are a respectable 'suite'. They challenge in the details. This is for a 2 night stay. We check into room #1 and the phone cord is cut, literally with a scissors or knife. Then the smoke alarm was chirping. We went back to the front desk and since it was late (maintenance gone for the day) they moved us to a different room. Room 2 the phone cable was a cat5 data cable and did not fit into the phone (oy) and one of the tv remotes did not work. Then there's breakfast, water in the metal thermos for milk and out of the main breakfast items. I did ask for more they did refill the eggs and Canadian bacon. The waffle maker does not beep nor the count down timer count down, no non stick spray. You just have to guess when you waffle is cooked. We come back that night and out key cards did not work. Back to the desk, corrected. Later that night a thundering herd of elephants in the room above us, we called the front desk, they called the other room and it was quieter. I was ready for a late night snack and had some sumptuous bbq rib tips in the fridge. THEY WERE GONE! A comedy of errors and finally the camels back was broken. I called downstairs, they offered me some bottled water and a 10% discount on the room. DONT COME HERE!

BestWesternHotels, Corporate at Best Western Airport Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Very good"

User 13/02/2018

I think this hotel is very underrated for what it is. Im not sure how anyone would think its in a bad neighborhood. Its not in a wealthy area, but its in a quiet and safe area. The price was great for such a large suite, and all the rooms are suites. Very quiet, clean, well maintained. Workers are ok, not rude. Only downside was breakfast because the ham, eggs, potatoes were very dried out by 8 30. Other than that everything else was great and for the price is a great value.

"Better than sleeping in my car!"

User 08/02/2018

This hotel is in a "shady" part of town so I wasn't expecting much from the get-go! Although the suite was big, the comforters were terrible as they kept scrunching up and slid off in the middle of both nights. Also, there were kids right above our room that were running around late at night. I went to call the front desk but then noticed our phone line was cut. When I spoke to the gentleman behind the desk and informed him what was going on, he said he knew our phone line was cut and they hadn't had a chance to fix it yet. The room was definitely dated and you just get a kind of grungy feel when you walk around the hotel. Breakfast was decent.

Best W, Manager at Best Western Airport Suites, responded to this review
We apologize for your experience. We have noted everything and we will make the improvements. Thank you

"Had its ups and downs."

chrismB4913KQ, Louisville, United States 29/01/2018

Got to the hotel about 9:45, Stood at the counter for 10+ minutes, no one came to help. Called the hotel(while standing at the front desk) still no one came to help. We waited for a total of 15-17 minutes before someone came. Finally made it to the room, it was average. Clean and a nice size. Downfall, water pressure in the shower was very minimal. Next morning, Came down for breakfast, asked the same gentleman that checked us in from the night before if breakfast was still open (because it was 9:40 and no one was down there) and he responded with "what ever is left". I just feel like the service could have been better.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen toy you we going working hard to improve our self

"Overnight Stay"

GBasra, Jasper, Indiana 06/01/2018

I have to go to Indianapolis airport stay there overnight it was good. Location was good didn't check breakfast cause I had to leave early morning before breakfast maybe I'll try next time I like there and I will recommend this hotel and I would definitely go back there.

Best W, Manager at Best Western Airport Suites, responded to this review
thxs for staying wit us


Bill B, Green Bay, Wisconsin 26/12/2017

Making phone Resveration we spoke to a curt unfriendly male. Thought must be having a bad day! So continued to the location, was a long day of travel. On arrival still curt and seemed an effort to be helpful. Asked for info for a meal got none! Seemed more interested in the food he was preparing for himself where breakfast is provided. Definitely do not recommend this location.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you we working hard to make it work right


deangraw, indianapolis, United States 21/12/2017

Great hotel the room was very clean and comfortable and the staff was polite and helpful. I enjoyed the breakfast the food was warm and delicious. The hotel is in a great location plenty of shopping malls and restaurants

"clean room"

700hollyt, indy, United States 16/12/2017

easy aces from I 465 loop nice clean room all studio suites with living room and bedroom with 2 led TV's living room have sleeper sofa brand new wet bar micro fridge in morning hot breakfast ham bacon potato's waffle yogurt 3 choice of juice orange apple cranberry exercise room have new equipment we going to stay again there

Best W, General Manager at Best Western Airport Suites, responded to this review
thxs for staying with us

"I'd go go again knowing there will be issues"

User 12/12/2017

The rooms are very, very nice. Beds are comfy, rooms are clean, but we did entail a few issues. The lady at breakfast watched us like a hawk as if we were going to steal or take too much. Both gentlemen behind the desk at check-in and check-out didn't look me in eye or even thank me for my stay. We could hear the guy above us talking on the phone as if he were sitting in the same room with us, we also heard his alarm. The key would not work for us, even after we went to desk for it to be rekeyed.

Best W, Manager at Best Western Airport Suites, responded to this review
We would like to apologize for the issues you encountered. The staff will be addressed regarding these issues. Please give us another chance to provide you with a better stay.


U9625WCgeorgeh, indianapolis, United States 20/11/2017

nice clean room layout of room is very nice studio room with living room and bedroom with 2 separate TVs micro fridge wet bar in morning nice breakfast hot breakfast bacon ham eggs waffle work out room get new equipment

"Nice hotel"

469harkamaljits, Cary, North Carolina 16/11/2017

Nice hotel Good breakfast Rooms are big - suite though not perfect clean Carpets could have been cleaned better Staff/location where ok Fine Location is close to airport Should be good for stopover Downtown is around 20 mins drive

"NFL Sister week-end trip"

dlenew, Henderson, United States 14/11/2017

I met my sister here to go to the Colts/Steeler's game. When we came back Sunday about 8 pm from the game, our room had not been cleaned. We had no towels, toilet paper, tissue, soap, cups. Our trash cans were completely full and there were ants all over the counter tops. We were so tired and so disgusted. We are working class girls who wanted to have a good time, and our rooms were not cheap. Very dissappointed in this Best Western.

Best W, Manager at Best Western Airport Suites, responded to this review
We truly apologize for your bad experience. We are actually surprised that you didn't receive any maid service that day. We will speak to the ones on duty. Thanks for letting us know

"clean room, noisy paperthin walls"

robertu517, indianapolis, United States 13/11/2017

Hotel Staf were friendly and helpful, but this hotel must have been constructed with cardboard, you could easily hear the converstaions, Loud talking of the folks in "BOTH" adjacent rooms. I was there fro a race and they woke me up several times

"Not Happy from a Travel Agent"

travelagentpa, Pa 25/10/2017

Rooms not being clean, smoke smell in room when hotel is smoke free, working on the hotel on a Sunday night a 8pm bothering guests, not a great way for me to experience a Best Western. To top it all off no sorry from the hotel when I talked to them about the problems. BAD CUSTOMER SERVICE

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvinace happen to yu working hard to make it happen thxs managment

"Very Comfortable Stay"

Al B, Austin, United States 25/10/2017

People here care for the customer. Love the service. Property in excellent condition. General Manager Praful takes special care that the customers are take care of. I am road warrior, this place sure stands out .

"Very Accommodating Staff"

David W, Greenville, South Carolina 19/10/2017

The owner and his staff are great...very accommodating. I have stayed and this hotel many times over the last several years and it has always been a pleasant experience. The hotel accepts pets which is very important as we frequently travel with our two cats.

"nicestudiosuies hotel"

941jacobf, avon, United States 18/10/2017

we stayed one night im impressed very very clean rooms with living room and bedroom with separate tv in morning we have hot breakfast bacon ham sausage biscuits yogurt toning of choice for waffle we going to stay agian


Derek D, South Bend, Indiana 17/10/2017

I was not impressed with the area, and the amount of foot traffic of random people walking with 10 feet of our room window. The staff at checkout was not interested in asking how our stay was, and did not offer express checkout. We also went to have breakfast in the lobby to find someone laying on the couch. I think the rating I have given was generous for the experience we had at this hotel.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience we working hard to make things happen

"Terrible beds and service"

323karlia, Lubbock, Texas 16/10/2017

Very disappointed after waiting for ten minutes for attendant at front desk. Called to try to get someone to answer, no one did. Ended up shouting two times asking if anyone was there. Beds were terrible, Springy, hard, sheets felt like paper, and pillows smelled of dust n

Best W, Manager at Best Western Airport Suites, responded to this review
We really apologize for your experience. We will speak with the attendant on duty that day to see what happened.

"poorest best western ever stayed in"

tireman56, Vincennes 12/10/2017

bedrom T.V. did not work.nightstand light did not work.did not have enough linens for number of guest registered. extremely poor breakfast both quality and amount. and a day shift front desk clerk that really didn't care!

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience we working hard to make it things right agin so sorry

"Unimpressed and overvalued!!"

172alc, Mishawaka, Indiana 10/10/2017

I wasn't impressed or pleased with my hotel experience. Breakfast was very poor. Room could of been a lot cleaner. Bathroom and wet bar was pretty good. Cable/tv programs was poor. Wall and ceilings not cleaned, had cobwebs. Value and price of stay very poor.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvinnace we working hard to things happen

"Great stay in Indianapolis!"

Chris E, Malad City, Idaho, United States 05/10/2017

Great place to stay. Very nice hotel. Comfortable room and most importantly, comfortable bed! Full breakfast, several options. Each employee we had contact with was very nice, professional and helpful. Would definitely stay here again!

"clean room"

abdiwallih, indianapolis, United States 04/10/2017

room is newely renovated fresh paint nice and clean bathroom suites room with lots of amnities microwave fridge wetbar 2tv with living and bedroom hot beakfast include choice of meat ham bacon eggsr gravy biscuits yougart work out room have all new machine

"Convenient and clean"

davepQ8785IP, Plainfield, Illinois 02/10/2017

We stayed at this property for two nights. The parking lot felt safe and secure. We noticed plenty of cameras around the building. The rooms were clean and spacious. The breakfast was of typical best western fare.

"Could be a 3.5 but price justifies a 4."

Ray D, Louisville, Kentucky 29/09/2017

Stayed here just one night while at auto race event at the speedway. Great senior rate. Hotel fairly modern and clean. Room was spacious overall with separate sitting area which was separated from bed area by bathroom. Nice if partner sleeping and you want to read, etc. Unit had wet bar/frig/microwave. Bedroom area with queen bed was sufficient but a little tight. Desk provided. Bathroom sufficient and clean. Overall a good bet in airport/speedway area. Breakfast included and basic institutional eggs/hashbrowns. Make your own waffle, etc. Free wifi

"Not sure I could recommend!"

BopRN, Ohio 22/09/2017

I have mixed feelings about our stay here. The word that comes to mind is FRUGAL operation. The room we had was nicely appointed; looked like it had been updated. The kitchenette was nice even tho' we didn't need to use it. But the bed was HORRIBLE. The bouncy mattress was either cheap or old or both, barely 6 inches thick. You could feel "it" through the bedding. The mattress sheet was not fitted, so as soon as you sit on the bed, the sheet pulls out. Under the sheet was a skimpy thin mattress pad that wasn't attached to the mattress, so it was bunched. We did not sleep well at all! The basics are there, but not quality or quantity. You get 1 towel and 1 washcloth per person....ridiculous! The shower water pressure was non-existant. The lights are all motion-sensitive, so when you are just watching TV, the lights go out! I understand the need to save electricity & money, but we felt like we were stealing from them by being there, not guests of the hotel! There was NO luxury or welcome feeling at ALL! We would never stay there again, for sure! The odd thing is that the word "airport" is in their hotel name, but it is 11 miles from the airport but they offer NO shuttle!

"Great Value"

User 19/09/2017

Clean room, no issues, friendly and helpful staff. I would recommend for the price of the room compared to other options close to this area. The breakfast could use a little improvement, but it was free, so can't complain too much.

"Needs a facelift.."

V6767XOkaties, Saint John, Canada 15/09/2017

The hotel looks nice on the outside but is very dated on the inside. Ground level suites are dated, beds are not comfortable. Hotel staff overnight is horrible. Asleep when I checked in, not helpful at all.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for in convince we working hard to make it happen

"Average room size, price right"

stephenp192017, Sparta, Wisconsin 13/09/2017

Maint issues in room provided to desk. Right off highway. Was quiet at night, lucky car parked right outside window for security and visibility. Teenagers hanging around local restaurant and outside in rental properties adjacent to hotel. Very good price for hotel during weekday.


jeffrE9685FG, winchester, United States 30/08/2017

nice and clean room with price we paid is worth it room with living room and bedroom with 2 separate TVs wet bar micro fridge price is worth for the room also in morning hot breakfast was with nice ham ,bacon sausage gravy waffle

Best W, Manager at Best Western Airport Suites, responded to this review
thxs for staying with us

"Good Stay"

danielnW2235SS, Grover Hill, United States 24/08/2017

Had a good night stay taking our son to College. Bed wasn't the most comfortable but we had a good night sleep. Friendly staff. Only disappointment was no pool. We liked the suite set up with 2 TV's and took advantage of the hide-away bed for our son in the "family area".

"beautiful clean hotel"

630levig, indianapolis, United States 23/08/2017

stayed this hotel nice beautiful room set up all suites hotel nice and clean room room with 2 tvs wet bar micro fridge include hot breakfast choice of meat gravy biscuits waffle very helpful friendly staff manager was very helpful

"Great place"

632sheraza, Indianapolis, Indiana 21/08/2017

Had a great stay. Staff was all nice and friendly. Rooms were spacious suites. Hot breakfast was included and a great variety. Close to downtown with a restaurant next door and shopping places not too far. Would stay again

Best W, Manager at Best Western Airport Suites, responded to this review
Thank you for the kind words. However your score doesn't reflect the review. Was this a mistake?

"Do not stay here!"

Rich G, Galloway, New Jersey 19/08/2017

The place is below par in general but the management is just awful. The AC unit in the room broke and I complained about getting it fixed. The manager came to fix it and instead of being concerned about the inconvenience argued with me about how many people are in the room. Over 2 hours later we still had no resolution and the manager was still arguing about how many people were in the room instead of finding a solution. The breakfast is below standard and the entire hotel is warm.

Best W, Public Relations Manager at Best Western Airport Suites, responded to this review
sorry for incontinences happen to you we going to working hard to change our staff agin so sorry on stuiation happen

"Nice hotel"

User 19/08/2017

Nice clean hotel very conveniently to downtown just 4 miles rooms is clean love room way set up 2tv microfridge wet bar hot breakfast selection of meat ham bacon also waffle nd yougurt exercise room get new equipment

"Clean room"

User 16/08/2017

Nice and ken newly renovted all studio suites with bedroom and sleepimng room with micro fridge and 2tvs nice hot breakfast choice of 3jucies most of small hotel have 2 juice choice also host breakfast nice choice of meat bacon ham sausage link waffle going to stay again

"Look Elsewhere"

741donaldl, Benicia, United States 14/08/2017

Look elsewhere to stay. From the management down the staff "work" here and do not show the care about there job. Boxes are checked but to a bare minimum. Breakfast was not hot, room service missed our room, and the staff at the counter do not take responsibility. Pass the Buck.

"Find a better hotel"

DesertDogs7, Orland Park, Illinois 06/08/2017

The staff is begrudging in all they do. They seem put out by small requests, like turning on the water in the juice dispenser. Towels were in short supply and we had to request more every day. The bathroom vent in our room was falling down. The tub had hair in it from previous occupants. My sister's room had a broken outlet plate.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience happen to you managment

"Nice room at a nice price."

Curtis C, Rio Grande, New Jersey 20/07/2017

My wife and I were on the first leg of a 5000 mile road trip from the east coast on our way to a wedding in Sioux Falls, SD. I calculated that Indianapolis was just about halfway to our first stop. After 12 hours of driving, I was ready to relax a little before hitting the sack. The sitting room area was comfortable although just a bit dated. I was going to put some bottles of water in the mini fridge. it didn't seem to be working and by this time we were ready for bed. Next morning I looked more closely and discovered the door wasn't closing all the way because it wasn't sitting right in the cabinet it was slid into. I straightened it out a bit and the door closed. Forgot to mention it when we checked out. The folks working there were very friendly and very helpful. The only reason I didn't give it a 5 is because the area seemed a little sketchy.


jasonlH9102QB, indinapolis, United States 17/07/2017

I stayed this hotel is very nice and clean newly renovated exterior and interior lobby newly remodel nice suites room clean in morning hot breakfast sausage gravy ham sausage link waffle yogurt 3 juice price I paid is reasonable for newly renovated all suites even lower brand charge same amount of money I'm pretty sure is pretty good deal for me

Best W, Manager at Best Western Airport Suites, responded to this review
thxs for staying with us managment


andricb2017, indianapolis, United States 16/07/2017

room was nice and clean suites room price is compare to non suites hotel same price we get more micro fridge wet bar sofa bed include hot breakfast in morning sausage gravy Canadian bacon sausage link waffle yogurt like hotel

Best W, Manager at Best Western Airport Suites, responded to this review
thxs for staying with us managment

"Assistance Animal Foundation"

User 14/07/2017

Excellent and animal friendly location. We were greeted and served quickly and given the upgrade for our rewards status and the location provided us the needed service for our assistance dog. Everyone was friendly and helpful

Best W, Manager at Best Western Airport Suites, responded to this review
thxs for staying with us managment

"One night stay"

User 13/07/2017

I arrived late at night. I had a hard time finding the place because the hotel is not right on the street. It's hiding behind a Bob Evans without lighted signage to make it visible at night. Upon check-in, was sent to a room that had not been cleaned yet. When I went downstairs to get a new room, the clerk was nowhere to be found and there was no bell to summon her. She eventually returned, apologized for the problem, and gave me a new room, but she had to try a few times to get the key card recoded. The new room was lovely and updated, but the mattress was old and creaky, making it hard to sleep. The room was right next to the parking lot, and noises woke me up very early in the morning. The wifi signal was weak in the room, and one of the outlets did not work. The shower water pressure was a bit weak, too. I got breakfast at 8:45, and was glad I did. I left and came back to checkout at 8:55. Half of the breakfast items had been cleared even though it's advertised until 9:00. The clerk who checked me out did not ask about my stay, but did notice all the markings on my paperwork and asked if I'd really been moved three times. I explained that I hadn't and what happened. She rolled her eyes and handed me my receipt.

Best W, Manager at Best Western Airport Suites, responded to this review
sorry for inconvenience we working hard to improve our image sheraz asst mgr

"Not clean, dirty towels and sheets "

George S, Knoxville, Tennessee 09/07/2017

Fairly shabby hotel that is not worth the cost. Would have gladly paid another $40 to be in a nicer hotel if I had known it would be so dirty. Breakfast was ok cold coffee, and very limited selection. Location is convenient, close to downtown

BestWesternHotels, Corporate at Best Western Airport Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts


P7921ZCgeorgeh, indianapolis, United States 07/07/2017

stayed 2 times In 2months nice clean hotel suites room get 2 TVs also get wet bar micro fridge exercise room get new equipment's in morning get nice hot breakfast verity of meat eggs nd choice of 3 juice going to stay agin

"Fair Quality"

722renitaf, Herndon 05/07/2017

The rooms are nice and spacious. The refrigerator and microwave in the room is a plus. Additional pull out couch is great. Hot breakfast was poor and staff had to often be told to replenish the empty containers. We had to wait 1/2 hour for our room to be ready even though we checked in at the indicated check in time.

"Great Best Western"

Robert M, United States 04/07/2017

Excellent place to stay in Milwaukee. Great location. Even with the airport right across the street you do not hear the planes. The bar is great, you can have a drink and a great meal all without leaving the hotel.

"clean clean hotel"

pedroaH3323XT, indianapolis, United States 20/06/2017

room is very very clean nice setup suites room with living and bedroom with 2 separate TVs wet bar micro fridge excrsie room get all brand new equipment hot breakfast choice of 3juices hot breakfast with choice of meat ham bacon waffle gravy we going to stay again thank you

Best W, General Manager at Best Western Airport Suites, responded to this review
thxs for staying with us

"Good stop over night on a trip"

User 04/06/2017

Over all great stop. Clean well kept. The apartments next door are a little bit of a noise and security issue . That is becoming a normal issue at most stops. We did stay there on or return trip also. For those on Motorcycle trip , it is a good stop.

Best W, Manager at Best Western Airport Suites, responded to this review
Thank you for your info. We have taken proper measurements to avoid the apartment traffic as much as possible. We do have a fence surrounding that side of the building


823jenniferjc, indianapolis 24/05/2017

room was real nice and clean updated room nice setup suites with bedroom and living room with 2 TVs amenities wet bar microwave and fridge nice hot breakfast buffet choice of meat and juices hot waffle

"Room 107 was a nightmare"

Rick S, Quitman, Arkansas 16/05/2017

I am sure they most likely have fixed most of these problems since our stay but always check. The bed was like sleeping on a gravel driveway. Cleanliness was OK but now great. They are short-handed at the desk. Breakfast can be a bit crowded.

Best W, Manager at Best Western Airport Suites, responded to this review
We would like to apologize for your experience at our hotel. We have taken measures to correct all the issues.

"nice hotel"

363stani, west lafyatte, United States 13/05/2017

we really enjoyed our stay nice clean studio suites hotel newly renovated with wet bar micro fridge sofa in living room with separate TV bedroom get separate TV hot breakfast was nice with selection of meat waffle sausage gravy

"One Word: Clean!"

MimiLa48, Pennsylvania 11/05/2017

This by far has been the cleanest place we have stayed! Probably could not have found old dust if I wanted too. Looks like Best Western has upped their game with new Logo and remodeling and at this one at least it shows. Staff was friendly and the breakfast good. I know alot of people want an Ihop breakfast at their hotel but people...can't have it all! We were pleased with our stay and will stay here again even though there are not alot of restaurants around. Just Bob Evans in front there.

"Clean hotel"

214pawelu, Indianapolis, Indiana 30/04/2017

Very nice and clean studio hotel have lots of emanties wet bar 2tvs bedroom and living room also include hot breakfast sausage gray biscuits bacon ham eggs 3 verity of juice exercise room get brand new equipment

"Bad place. Sketchy area"

User 29/04/2017

Fridge did not work in the room and we traveled with toddler that needs milk in a bottle. I was told use ice. No water pressure in shower and had to call to have bathroom clean upon entering the room due to dry urine and hair on the seat. Then the staff cleaned it and washed the toilet brush in the sink my kid was washing his hands and brushing his teeth in. Stay away! The area was questionable too.

"What you see isn't what you get"

Cynthia G, Wadesville 28/04/2017

The outside looks great inside elevator very slow & tiny , bed looked slept in & very hard . We saw two roaches in our room. Water was warm at best when taking a bath . Very over priced for this motel

"Simply the best!"

jamesbO2551CT, Midland, MI, United States 26/04/2017

This is easily the best hotel experience we've ever had. Beautiful, large room; quiet surroundings, great staff (most of them). And right next door to a Bob Evens restaurant. Easy access from the expressway - or at least it will be once they get the overpass repaired.

"Clean room"

danielrI6248QI, Indianapolis, Indiana 19/04/2017

Nice and clean suites room wth lots of amenities 2 tv with bedroom and living room wet bar nice hot buffet breakfast ham bacon gravy waffle choice of 3 kind juice going to stay again exercise room get all new equipment

"Nice clean studio suites"

antoniec2017, Indianapolis, Indiana 09/04/2017

This hotel is all studio suites with living room and bed room 2tv in rooms that's awsome lots of choice of breakfast egss bacon sausage gray biscuits even small hotel offer 3 different kind of juice we really enjoyed it wegoingto stay agian

"Not clean, very bad matress, breakfast is like nothing"

EmrahCinaroglu, Bursa, Turkey 26/03/2017

Room was not clean, also bed was not clean, hairs on the linen, bed smelling. Definitely do not stay again and do not recommend anyone. Breakfast served 7-9 am we went down like 7 am but nothing was being served. Even coffee.

"Not recommended"

James J, Fridley 26/02/2017

Find another location, this hotel wasn't clean. We heard several scuffles in the hallway after midnight. Questionable guests? We were approached by a women for money while loading our luggage. It was apparent that she was a drug user. Not what I expected from a Best Western.

BestWesternHotels, Corporate at BEST WESTERN Airport Suites, responded to this review
We're sorry to hear that we did not exceed your expectations while you were with us. We have reached out to the hotel to ensure that these issue are addressed. We appreciate your feedback and hope that you will give us another chance if you visit the area again.

"Friendly Staff, Clean Rooms, Plesant Stay!"

davidsS772UL, Honolulu, Hawaii 23/02/2017

After a long flight from the west coast, meeting with my vendor and then driving to the destination a clean room and bed was just what I needed. The staff was very friendly, courteous. Breakfast in the morning was very convenient as I was on a tight schedule. Thank you!

"Friendly staff, Clean Rooms, Pleasent Stay!"

davidsS772UL, Honolulu, Hawaii 23/02/2017

This was a business trip that I needed to fly into Indiana to meet with a vendor then drive to the destination so with the flying in from the west coast then all of the driving a clean room and friendly staff was great!

"nice hoel"

Awarna P, indianapolis, United States 02/11/2016

hotel staff very helpful hotel room is very nice and clean all studio suites hotel with bedroom and living room with two TV's wet bar with microwave and fridge nice hot buffet breakfast bacon sausage gravy lots of items its worth f price we paid for room we going to stay again this hotel


Rachel Lyn W, indianapolis, United States 26/10/2016

very nice and clean room room layouts very good with living room with lots of amenities 2 TV's wet bar with sleeper sofa worth of price we paid fro room also hot breakfast buffet have lots of choice of meat we going to stay again

"Had friend in hospital in indy,"

beads212, Mount Carmel, Illinois 29/09/2016

Very nice hotel,very clean,and AB checked us in at front desk and he was so sweet and helpful, he really made us feel at home.Thank you AB and thank Best Western for making our stay enjoyable,we will definitely stay here again.

"Nice Hotel at Reasonable Cost"

Gregg L, Goshen, Indiana 25/09/2016

I've stayed at this hotel many times over the past 10+ years and have enjoyed my stay each time. The staff is friendly and courteous and very helpful. The rooms are clean and well maintained. The heating/cooling system is quiet and efficient. The beds and furniture are very comfortable. The included breakfast is okay, but rather basic with not a lot of options, so is not a high point of this hotel. It is located close to the Indy Airport and it is easy to access Interstate 465 from hotel. Overall I would recommend this hotel to anyone if they're looking for a nice place to sleep at a reasonable cost.

"looking for differant Hotel"

macstu, Michigan 19/09/2016

I have stayed here a number of times over the past 5-6 years and it was getting bad but they started to do improvements it got a little better but then they stopped repairing and replacing things and it has lost its apeal to me and friends that meet In Indy we are looking elseware to stay.


James S, punta gorda, United States 19/09/2016

Needed cleaning but every thing else OK for money charged. Was a special rate thank goodness. No overhang to unload car in rain . Coffee was good and hot. Breakfast was excellent with plenty of everything. Sometimes not enough to go around.

"clean hhotel"

Joshda C F, indianapolis, United States 17/09/2016

this hotel is very nice and clean all suites hotel with 2 led TVs wet bar microwave fridge nice hot breakfast verity of choice ham sausage potato eggs waffle exercise room get all new equipment we going to stay again for sure

"best hotel"

Jackie W, indianapolis, United States 07/09/2016

very impressive room with lots of ammonites micro fridge sleeper sofa with living room hot breakfast with lots of choice eggs bacon ham yogurt fruits 3 juices workout room with new equipment going to stay there again

"Beds uncomfortable"

crabbytoro, Wilmington, Ohio 06/09/2016

Hotel looks like it has been recently upgraded. Check-in staff was nice. Found a live bug in bottom dresser drawer - it was not a roach, thank goodness. Checked for bedbugs - didn't find any. Did see a dead spider in the corner when I moved the shower curtain. I left the spider there on purpose to see if the cleaner would remove it when they cleaned the room the next morning - they didn't. The spider was still there when we left. Room was nice, two tv's, couch, desk and chair, small sink, coffee maker, microwave, magnifying make-up mirror, hair dryer, and hotel queen size bed that was hard as a rock, we even checked to make sure it wasn't two box springs - still not sure that it wasn't. Breakfast was typical hotel breakfast - cold cereal, biscuits & gravy, waffles, various breads, coffee and juice, potatoes, ham and eggs. We decided to check out a day early and evening hotel staff told us we couldn't - checked with the morning staff and they said we could, so we did. Wifi connection was not very good - kept loosing signal.

"nice hotel"

Adan C, indianapolis, United States 31/08/2016

very nice newly renovated all studio suites 2 TVs in room is nice also hot buffet breakfast get lots of choice eggs bacon sausage fresh fruit yogurt room is very comfortable and clean we going to stay agin

"Way Back from Ohio to Arizona"

ANITA J, GLENDALE 30/08/2016

We were very fortunate because we got an extra large room with two TVs. This made it a whole lot easier for each one of us to watch the programs we liked best. I also enjoyed the fact that you have WiFi.

"One night stay"

Jean C, Carson, United States 25/08/2016

Both the evening and morning staff were VERY rude and VERY Unfriendly. Neither wearing a name badge so you didn't know who you were being severed by. Was 1 minute late for the breakfast, saw the employee THROWING away all of the unused eggs, potatoes, etc. into the trash can. Was rudely totaled in from of the other people eating that "I was too late". I have never been so embarrassed in my life.

"Good Accommodations and Service"

Reginald B, Richmond, United States 06/08/2016

Was in Indianapolis for a business meeting. Hotel is close to the airport and major interstates so getting around is not a problem. Staff was friendly and helpful. Room was clean and appropriately stocked. The breakfast has basic hot and cold items but if you want something more there is a Bob Evans Restaurant across the parking lot.

"Started off shaky"

Michael H, Mishawaka, Indiana, United States 13/07/2016

When we first checked in our a/c in our room wasn't working and it was 90 outside. The front desk checked it and said it would cool off in 15 minutes(?) but we had a game to get to so we left and were gone for 2 1/2 hours and it was even hotter when we got back. There was a new person at the front desk and she took care of us immediately and changed us to another room which was great. The breakfast buffet was okay but they ran out of syrup and they had to run to the store and get some.

"Needs Improvement"

Julie K, Prior Lake, United States 12/07/2016

Updated hotel, old thin towels, made them vacuum, brought clean sheets for the sofa as was in a suite. The hair in the shower in the morning about did us in. All items for breakfast that were to be "hot" were all "cold".

"BW Indianapolis Airport"

H3806NHtammys, Brunswick 08/07/2016

We booked this hotel on the phone, in the car on our way back home across the country. We were surprised and greatly pleased to see that they gave us a suite for a better price than most of the hotels we had stayed in on our vacation. Our children loved the opportunity to spread out and I loved the clean room and good breakfast.

"Been coming to Indy for a few years, wish i found this place sooner"

Dawna S, Aurora, Missouri, United States 07/07/2016

I have been staying at other Best Westerns in the Area and although they were all nice. I like that there is no pool, My spouse comes here from Southern Missouri for eye care and the chlorine irritates him. No kids running around wet. Bob Evans right across the street and enough food left over for a midnight snack for about $12 a person, and that was with an appetizer and dessert! I have already used the Lobby computer and printed out some forms I needed for our trip. The room is LARGE, this is the second all suite best western I have stayed in and the room is a lot larger here than Country Suites across town. I like the kitchen feel of the wet bar, also the cabinets give it that home feel. We are in room 117 so we didn't have to walk along ways, its a Thursday night so it doesn't seem like they are overly booked up, I haven't seen any other people coming in and out although there are several cars in the parking lot. Very quite, there must not be anyone near our room. Two televisions and sleeping areas allow us to separate as we don't watch the same things or sleep on the same schedule. I book thru Best for the rewards. Internet is supper speedy. So far so good, the bed is a bit hard, but I just traveled 600 miles to get here and I don't feel that I can knock anything off for that as it could just be my achy body. Clean rooms, hallways. Will book here again. Thanks Best Western Airport Suites.

"Very welcoming"

User 04/07/2016

I stay t a lot of Best Westerns and the outside appearance was great. I had a king sized room and the décor looked pretty new and the room was extremely clean. I would defiantly recommend. The was comfortable and very quiet. I can't usually say that about too many places but this one I would give them an A!!

"hotel stay"

smcla54, crackers bar & grill 30/06/2016

Went to this hotel to see granddaughter in volleyball olympics. Very friendly staff. Very helpful. Each room is a suite. Hotel is close to airport and short Uber ride to downtown and convention center. There is a Bob Evans across the street for meals. Hotel is comfortable and clean.

"Look elsewhere"

User 24/06/2016

Made reservation and informed there is a cancellation fee if I cancel with 1 month of my stay. They even repeated the date to ensure I did not mistake for 1 day like other hotels. Facility was not the cleanest and room had a light cigarette smell. While weekday rates weren't too bad, weekend rates were way too expensive for the quality of room here. Hotel staff were friendly and breakfast was okay.

"Great service~!"

darlene m, Gas City, Indiana 19/06/2016

The check in clerk was very kind and made sure we had everything we needed. He even put me and my elderly cousin on the first floor and we did not have to ask. Good Service!! I will be back. My husband stays at this hotel as well and he is always happy.

"family visit"

douglash133, Springfield, Illinois 09/06/2016

Hotel wery clean and staff was very helpful with directions to our meeting site and area resturants Would definitely stay here again when in this area I would have brought my own pillow but hotel pillow was ok.

"In for the Indy 500"

5fan93257, Porterville, California 02/06/2016

Other than the bed being too hard this was a decent place to stay. They did have an ice chest with water and sodas and snacks available for free. It was overpriced in my eyes but the town was sold out . Every day we would have to ask for more towels but the hotel was full.

"We would have been better off somewhere else"

User 17/05/2016

We were in Indianapolis to see our daughter compete. There were three of us and I had a hard time finding a hotel with two beds. In retrospect, we would have been more comfortable at another hotel with a King Size bed and a pull-out sofabed. The beds here were very uncomfortable. Our beds did not get made. The coffee was not good.

"Will not stay here again"

User 16/05/2016

The hotel wanted to charge me $30 for a 2 hour early check-in and they did not have proper bedding available for the couch pull out bed. I would have given this hotel an average rating but those two issues would cause me to not stay at this Best Western ever again, and the way that the Best Western customer service discredited this issue has me questioning whether I will stay at any Best Western property.

"Good value"

mageith, Fremont, California 14/05/2016

I accidentally booked this hotel because of Best Western's confusing website. I immediately called Best Western to cancel the room but it was too late. I've done this before and I never had a problem canceling it since I just made it moments before but this hotel would not cancel it. Indianapolis was about 50 miles further down the road so we went to it anyway. The room turned out to be one of the better rooms I stayed in at a best Western. The main thing I liked was that there was a sink in the room itself and a sink in the bathroom. I hate it when hotels only have sinks in the bathroom. Most only have one sink at all. Everything else was up to Best Western standards and I was satisfied despite the rocky start and the extra distance I had to travel.

"Definitely not a Marriott "

ryanin3, Leesburg, Virginia 14/05/2016

Nicole was great resolving an issue. Check in was easy, however, the receptionist later that night needed to be called (not sure what movie she was watching behind the wall, but she didn't hear the front door open and close). The bed was fine, couch had sex stains in my room, and the breakfast was cold and lacking food. Thanks for the cereal though; just missing the milk! We just needed the place for a few hours of sleep; will not be back.

"Average Hotel"

GaribaldiCU, Erie, Colorado 08/05/2016

Hotel is a short drive from the airport and downtown. Rooms are large but furnishings are basic. Price is relatively cheap, so you get what you pay for. I was in town for a convention and needed a place for only one night. Fit the bill, but would not be quick to return.

"No frills hotel"

tabz a, United States 21/04/2016

Stayed for two nights. 4 miles from airport and abt 5 miles from convention centre. Room were clean large and just the basic stuff. No frills or extras. I guess you cannot expect lot of things for the tariff I paid. Less than $75. Though the same kind of room would be $100+ in the city. No bottled water. Dispenser also did not work so had to bring from outside. No big deal! Owners manage the reception in morning. Nice guy. Even helped me get back my phone charger after check out Without hesitation. Overall nice hotel but could become better if they had more customers.

"Pleasantly surprised"

Andthatsthefactsjack, Gary 04/04/2016

Attended a refresher training and stayed overnight to avoid extra early travel to arrive alert and on time. I had received suggested hotels that did not accept my employers form of payment, plus some on the list just were not appealing. Left it up to our fiscal officer and she found this hotel. It was just off the highway opposite of the Courtyard (no longer there) where I stayed for the initial training. I didn't know the rooms were suites until arriving. That is the extent of my remembrance of this hotel. I can't recall anything about the breakfast. I do remember the elevator being quite loud and scary.

"Very poor quality"

WilliamHRawls, Hoover 03/04/2016

Nothing would entice me to give this hotel a stronger recommendation. I made my reservations using my credit card to lock it in since I we would be late checking in due to attending a wedding that evening. Upon checking in we were given room 204 and when we got to the room we discovered it was exactly as I had reserved, a suite with 2 full beds, with a few exceptions. One, the heat would not come on and the temperature on the thermostat read 61. After waiting approximately 45 minutes, I went to the desk and informed the agent that the heat was totally inoperative. After checking. she informed me that she did not have any other rooms with 2 full beds or a king bed and she then offered us a another room with one queen bed. I informed her that her offer was not acceptable. I went back to the room and my wife and myself slept in the beds, using our covers to the fullest extent to keep warm. The next morning, we saw that the breakfast was not as excellent as was advertised. We went next door and ate at Bob Evans. Upon checking out. my wife furnished the clerk at the desk with a list of room deficiencies, to include inoperative lights and the main problem of no heat. The clerk reminded me that the evening clerk had offered me a room with a single queen bed, to which I informed him that was not acceptable. He then said that he would take $10.00 off of our bill. How generous. I will ensure that I never stay at this location again and I will definitely advise anyone who asks me about it to not stay there themselves.

"Great Value"

Lizzy T, Saint Louis, Missouri, United States 31/03/2016

This hotel was super cheap. The guy at the front desk was really helpful and chill; we asked him what a hoosier is and he gave us a superb answer. My friend and I stay in a 2 queen bed suite. The room was meh but this was just a stop along our road trip. The room was clean. The mattress spring could be felt but it wasnt so uncomfortable that it disrupted my sleep. The hotel is near a huge shopping center (Walmart, Best Buy, Target, etc.) so that was nice. If we were spending more than one night in Indy we probably would've stay somewhere else. I'm giving this hotel a 4 rather than a 3 simply because of how cheap it was.

"great location"

williamlU6143YW, Ashburn, Canada 27/03/2016

We really like this hotel, one of the things we like is a separate seating area to watch TV. My husband wakes up during the night and with having a separate area to watch TV my sleep is not interrupted. This was a pleasant surprise the first time we stayed there and because of that we decided to stay there again! The service was just as excellent the second time as it was the first time we stayed there.

"Not up to standards"

Richard W, New Bern, North Carolina, United States 14/03/2016

I do not consider this Best Western up to standards. Although there was no major problem, there were several problems that would make me stay away from this place next trip. The staff never spoke to me except at check in/out. Breakfast was bad. Coffee was not hot two mornings. The room air conditioning was very noisy. There was another loud noise coming from somewhere else periodically. I didn't mention these problems to the staff. They were not concerned with me and never asked me how things were during my 5 night stay.


James M, Leonardtown, United States 29/02/2016

I stayed here because of location for my business trip. It was a very nice place and convenient to everything I needed. I will recommend this place to anyone looking for value, comfort and convenience.

"nice hotel"

Tiler N, indianapolis, United States 19/02/2016

recntely fully renovated hotel very nice suites room nice and clean also suites get 2 lcd tv so is benefit to me I stayed with my family so kids can watch tv in living room in morning nice hot breakfarset


Brady L, indianapolis, United States 16/02/2016

very nice staff breakfast was great rooms are very clean very spacious they are pet friendly outside is very clean lobby is clean I would say overall I had a great expierence with the room breakfast staff will be back

"very nice clean hotel,great staff"

ann b, Fresno, California 17/01/2016

rooms are very clean,staff go out of there way,breakfast is hot and good,lots of remolden had been done to this hotel looks really good,came her for business and was greated outside by Nicole,very nice property.


James M, Leonardtown, United States 07/01/2016

I have had to travel to this area on business and found this hotel located right near the meeting location. I found that staff friendly and had excellent service as well as great comfort during my stay. I will be using this hotel again when in the area.

"happy to stay here"

Donna S, Blackfalds, Canada 18/12/2015

Was happy to stay here Had all the amenities I needed for a very comfortable stay. Close to airport , breakfast, clean room , comfortable good quality mattress , friendly and helpful staff and the best was a Bob Evans to eat at. Great for those on business trips!!


User 03/12/2015

I DO NOT RECOMMEND THIS HOTEL OR HOTEL CHAIN!!!!!I reserved 3 rooms at this location today (12/3/2015). Within 5 minutes of making my reservation, I realized the check in date was wrong. It showed 12/6/2015 instead of 12/05/2015. I immediately called the 1-800 on the reservation to make the correction. They informed me there were no rooms available on the 5th. I said I need to cancel my reservation then. After several attempts and the agent contacting the hotel directly, they agreed to cancel the reservation but they were still going to charge me a $75 cancellation fee. Are you kidding, the check in date is 3 days away!!!! I hung up with the agent and called the hotel directly. The “front desk manager” Nicole was extremely rude and refused to cancel the reservation without charging the $75 fee. I then asked for her supervisor to which she said she was in charge. I asked for a district or regional manager to speak with or their contact information in which she refused and told me to call the 1-800 number. I then called the 1-800 number, again! They explained that all the hotels are independently owned and I would have to obtain that information from the hotel itself. That is impossible considering she already denied me that information. This isn't someone I would want to run my business!!!!!!!

"Always Pleasant Stay"

Kathy M, Madison, United States 29/11/2015

We visit my sister once or twice a year and always stay at this hotel. The staff is great and the rooms are always clean and quiet. We don't even look at other hotels in the area because this one is so nice.

"Bad Smell"

User 19/11/2015

I and my best friend went to Indianapolis for a Bands of America Competition, to see our daughters perform. This hotel was dirty, the food smelled so bad we didn't even want to try it. We had NO towels in our room. No phone to call and get some. When we called from our cell phones. We had to go get our own towel.

"I will never go back. I recommend you stay away from this place."

Phigment4, Broken Arrow, Oklahoma 16/11/2015

The property is not maintained. When we entered the room, the climate control was turned off. The room was freezing. The shower head, which is attached to a long hose, could not be mounted at the top of the shower. The plastic piece that would have held it was destroyed. All of the fittings leaked everywhere. We told the front desk the next morning and they advised they would attempt to get it fixed. We left early and did not get back until late. The "cleaning" service half made one of the two beds. The other bed was untouched. None of the towels were replaced. The shower was not fixed. The beds were hard and uncomfortable. There is wifi kind of. If you are doing business and need a stable connection, this is not for you. It is like somebody bought the hotel and cut every corner possible to save a dime. And the worst part is my spare cell phone was stolen. Not misplaced, but stolen. It was stored in a zipped duffel bag. It was clear somebody had rummaged through it. The only thing that was missing was the phone. I told the front desk. To the ladies credit, she assured me that there were cameras on all floors and that the manager/owner would check it the next morning. If she is reading this I need to apologize to her. I was tired after a long day and was upset at the state of our room and the theft of my phone. I do not believe she could have controlled any of these things and I apologize for the tone I took. We checked out the next morning. A different lady was at the front desk. She was rude. She informed me that they only had cameras on the first floor and check in areas. The other two floors did not have cameras. She all but accused me of lying about my stolen phone. She said the cleaning staff had worked there for over 12 years and she had never had a report of stolen items before. She also informed me that the manager/owner would not be in until the following day. She told me the manager/owner would call me. That never happened. I have reported the phone stolen so at least the thief will not get any use out of it. I, along with friends, came to this hotel because we were attending the band competition at the Lucas Oil Stadium. The stadium was 15 minutes away and the price seemed good. The stolen phone was a 3 week old LG G4. This trip cost me a lot more than it should have. Do yourself a favor and skip this hotel. You wont be happy after the stay. And you, like me, might end up paying a few times over what its worth.

"Many irate customers"

Barbara M, North Liberty, Iowa 16/11/2015

I chose this location because it seemed to be central to locations I wanted to visit. The hotel was ideal for that as it was right off the interstate. I was in town to see the Bands of American competition. However, we couldn't get NBC on the TV and the room phone would not call the front desk. We have to go to the front desk daily so they could "reset" something so we could get that channel. Fridge wouldn't keep water cold. There was much ice built up. I defrosted overnight but it still didn't keep things cold. There were a couple of irate guests at the front desk that made me very uncomfortable.

"Worst Best Western I have ever been to"

User 15/11/2015

Service was poor, Breakfast was poor, Check in & out poor. I has to pick up garbage left on the floor. I would never go back to this location. I would sleep in the car before I would return. I left my shoes on all the time because I was concerned about cleanliness, or lack of it. The location fit into our travel plans,, so I can say this was the only thing good about it.

"Mixed Review"

TJboard56, Bourbon, IN 12/11/2015

I have mixed feelings on this hotel. First off we will go with the good. The rooms are great. Very roomy. More amenities than I expected to find. But bed was very uncomfortable. Unless you like a rock hard mattress. What I was told to be a hotel about 5 minutes from airport is actually at least 15. The biggest gripe I have is the check-in clerk tried charging me a much higher rate than I was quoted. I even had my confirmation in hand. I booked it because of the rate I was quoted and was not going to pay the extra $18. I mean that's why you call for rates prior to checking there are no surprises. He finally gave me the room at the rate I had been given but it was very frustrating. Doubtful I would stay here again

"Bed Bugs"

Amber L, Peoria Heights 09/11/2015

Our room had bugs! My daughter found them in her bed around midnight. After another room was cleaned we were moved. I was told we would get a discount. It was o ly 25%. This didn't even make a dent in the inconvenience we had nor the fact there was a bed bug on her pillow! I am very disappointed. Do not stay here!

"great hotel great price for location"

Nicole B, California 08/10/2015

very nice staff,nice warm great breakfast,the rooms are very clean has 2 tvs,sofa sleeper nice clean bathrooms.housekeeping did a great job in cleaning the rooms smelled nice and fresh.parking lot very clean nice flowers and bushes.

"Cold breakfast, small beds, damage and indifference"

Jeffrey M, Independence, Missouri 07/10/2015

One night stay for funeral. Stayed in Best Western in Hannibal Missouri earlier in year and had pleasant experience so was willing to pay a little more than other hotels in area. Big mistake. Super 8 would have been better. Room had damaged toilet, stained ceilings and stained couch. Some kind of brownish stain on bathroom sink top. Previous guest hair found on shower curtain. Pillows flat and useless. We booked a room with "two double beds" because another family member might have came with us, but turned out to be just my wife and me. Advertising these beds as a double was laughable. We almost had to sleep apart. Had to lie on my side and right against my wife and then I kept feeling like I was going to fall out of the bed. I guess if I was 5 foot and only weighed 150 pounds it might have been okay. Breakfast was horrid. Egg hockey pucks were brown and dried out for sitting in hot pan all morning and was thrown in the same pan as the hash-browns. Sausage-microwave links, and there were five cold pieces left in pan. Biscuits sitting out and at room temperature. No attempt to heat them up. Gravy was scraping the bottom and had a cold layered crust built on top for not having been stirred. Breakfast attendant was out smoking in front of the building and made no attempt to service or speak to my wife and myself. When three other couples came down she came running in and said "just a moment! I got to microwave some more sausage!" Wow...what service! Lady behind the counter at check in came out with an irritated look on her face, helped us but did not make us feel welcomed, like we annoyed her for just being there. Morning attendant was fake-nice but sighed heavy and rolled her eyes when the phone rang. Great image of helpfulness! In the future I would not stay at this property and am reconsidering Best Western as a whole. Never had a bad experience at Holiday Inn and had better experience at cheaper hotel chains. This place might be worth 40 bucks a night. You are paying for the Best Western logo I think...nothing more.

"Location Great But Hotel Just Average"

devilish_patsy, New Jersey 25/09/2015

I recently stayed in the BWAirport Suites for a few days while attending to some family business. Upon checkin, my room request was honored....a king on a high floor in a quiet area. However, when I entered the room, the top door lock was broken. I tried using the deadbolt, and that would not close. It was out of line with the door jamb. I went to phone the front desk and the phone was out of order. I packed up my things and schlepped down to the front desk where I was given a choice of only one other king room available but it was on the first floor. The room was clean but sparse. That evening I went to take a shower and there was no shampoo or conditioner. I had to visit the front desk again for the items. I was given them, but when I returned to my room it turned out the front desk person gave me shampoo and lotion, not conditioner. The hotel was just average. There was a faint odor of something as you walked through the front doors of the lobby. Im not sure if it was smoke or mildew or a combination of the two. The hotel was ok for what I was in Indianapolis for however I would never stay there again. The arrangement of the bed and the night stands was so close I was afraid I was going to hit my head on the corner of the night stand. I prefer a more spacious room and something that screams of cleanliness and safety.

"Nice Place and great staff"

Pavan P, Campbellsville, United States 20/09/2015

Staff is very friendly. upkeep is very nice. Staff was at-tentative. Layout was simple. They have a great recommendation for a pizza place delivery. Internet worked great. I would stay here again if I was in the area.

"Pleasant Surprise!"

John H, Chicago, United States 24/08/2015

My room was a nice suite which had a living room and bedroom. Wasn't expecting all that but did appreciate it. Breakfast featured a lot of items, as well as hot items. Would definitely stay here again

"toprated hotel"

Stepfone E, viginabeach, United States 23/08/2015

this hoel is all studio suites hotel have 2 lcdtv wetbar microwave fridge sleepersofa really enjoy my stay has livingroom and bedroom good price for suites hotel like this break fast awsome like hamptoninn eggs sausage ham waffle yogart really enjoy my stay going to stay agin when im this area

"Good Value for Money"

M P, Las Vegas, Nevada 17/08/2015

Although the outside of this property is not very appealing, this is an all suite hotel. The suites have two rooms, a living room and bedroom with a small kitchenette (microwave, refrigerator, sink and counter/cabinets) in between the two rooms. There is a flat screen in each room and the beds are comfortable. The breakfast is the average hotel fare and the towels are a little on the thin side. However, that being said it is a very good value for the money. We were out all day and really only slept there so it worked well for us.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.