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Best Western Shrubbery Hotel,  Ilminster

4.0/5  - basé sur 242 notations.
Station Road, TA19 9AR, Ilminster, Great Britain - Voir la carte
+44 146 052 108 +44 146 053 660

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Les points forts de l'hôtel

  • Air conditionné
    Air conditionné
  • Bar-salon
  • Parking gratuit
    Parking gratuit
  •  Restaurant
  • Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 242 avis de voyageur
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Situé au coeur du Somerset, dans un cadre enchanteur où les clients profitent de l'hospitalité de la famille Shepherd dans cette maison Edouardienne modernisée avec goût depuis plus de 45 ans. Le Best Western Shrubbery Hotel est incontournable pour tout type de séjour. Le confort s'intègre parfaitement à cet hôtel de 23 chambres, au restaurant et au bar pour en faire le lieu de séjour idéal (et idyllique) pour les occasions spéciales, les séjours courts, les événements d'entreprise ou les courtes haltes sur la route de Londres. Les centres d'intérêt locaux comme la côte jurassique du Devon, la maison Dorset Montacute et chemin de fer à vapeur de West Somerset se trouvent tous à moins d'une heure de voiture, et à l'hôtel, vous serez entouré de 0,75 hectare de pelouse surplombant la réserve naturelle de Herne Hill !L'hôtel fonctionne essentiellement les vendredi et samedi soirs et peut alors être un peu bruyant. Des chambres au calme sont à disposition, mais veuillez vérifier lors de la réservation car ceci ne peut pas être garanti.

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Avis de nos clients

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Basé sur l'avis de 242 voyageurs
Certificate of Excellence
Très bon
En couple En couple 107
En famille En famille 34
Escapade entre amis Escapade entre amis 23
Professionnel Professionnel 58
Voyage solo Voyage solo 12
Rapport qualité / prix
Best Western Shrubbery Hotel,Ilminster
  • 4
    « Business trip »

    Very nice hotel, room was very spacious, clean and comfortable , bathroom was also very spacious. Menu was reasonable for both choice and price, breakfast was also very good. I would happily stay here again.

    « Good lunch »

    Visited with aged uncle,he being local and we travelled from Kent to visit and have lunch. Very quiet on Friday lunchtime but at least able to have a good catch up. Randomly ordered from 'bar menu' and 'a la carte' and ate in the restaurant. Staff very attentive and professional and food was plentiful with lots of veggies. The 'shrubbery' burger was delicious as were the proper chips. Reliably informed the other choices, scampi and sea bass were also very good.

    « Enjoyable Autumn break »

    For the third time my wife and I have taken a holiday break at The Shrubbery. We can only, once again, commend the management and staff on their continued high standard of service, food, and accommodation, and the particularly relaxing and friendly warm atmosphere of the hotel. A thoroughly enjoyable holiday and we will definitely return Michael and Suzanne Edwards

    « Not bad at all.... »

    Took some potential customers out for a bite to eat. Had a couple of drinks in the bar. We then entered the restaurant, the pulled pork starter was excellent. Chicken main course was tasty, but a little dry. Plenty of veg and potatoes, so no one went short. Service was OK, staff ensured we were happy at all times. Will definitely use again...

    « Good base for north & south »

    Ideal location for either north or south especially when the leaves are in autumn colours. Explore during the day & relax in comfort & quietness whilst enjoying some good food & wine. Bring your own television.

    « The Best I have stayed in to date »

    I stay in many hotels weekly inthe UK and this is so far the best Best Western I have stayed in. Very good rooom size and quality, clean quiet and comfortable. excellant quality breakfast served by very efficient lady. Bar well stocked and a good selection of local ales on offer. The only negative I could posssible give would be that there are too few seats in the main bar area` however there are plenty of seats i function area and foyer. I will be looking forward to booking this hotel again soon

    « Lovely countryside »

    We chose the Shrubbery for its location, and that was great. Ilminster is a lovely town worth a visit. The hotel is a short walk from the centre with a large car park. The rear of the hotel looks very added on, we were in the original part which was nice.the telly didn't work during our 4 days and the Internet was on and off. They didn't seem particularly sorry for this, just a note under the door. The room was very clean and looked after daily which was nice. One evening we wanted a drink in the bar, my partner had a large g&t, I asked for a cappuccino but was told the machine had been turned off. That was a no then. The bar man then stood behind the bar and ate leftover dinner from the restaurant. The girls in the morning,probably housekeeping were always pleasant. Over all an OK place, clean and tidy but would not bother going back.

    « A very good Best Western »

    We stayed here because it is near several National Trust proprties, and within driving distance of Lyme Regis, and had a thoroughly good stay. The staff were most helpful - sorting out our internet problem, and offering lone of an umbrella during a thunderstorm. Breakfasts were superb,cooked to order, and there was a range of cereals, fresh fruit salad etc..We were spared those awful toaster do-it-yourself machines and were brought hot brown toast, with offers of more. The chef here is particularly good, and we had some delicious food in the evenings. Our room overlooked the hills, and was spotlessly clean, so overall the best Best Western that we have stayed in.

    « Reasonable choice for the area. »

    This was an easy location with accessible parking. The rooms were fine and comfortable, but the common areas of the hotel were a bit worn. Breakfast was fine, and staff most helpful. Hotel met our expectations.

    « food is amazing »

    I come here a lot and the food is second to none as well as the service try it for your self amazing! Menu changes all the time, the service is excellent, food is amazing. The setting is very modern a very laid back atmosphere, the staff are very attentive, it is very clean etc etc

  • 4
    « Very pleasant and a nice nights sleep. »

    Stayed here on business and had a very pleasant nights sleep. There is plenty of free parking on site and the hotel looks lovely from the outside. There is nice grounds with a lovely view. I can't say anything about the food here as I didn't eat here. The restaurant looked ok though and there is also a bar. My room was room number 24, it was around the back from the main building and it was a lovely peaceful room. I have to say the furniture is a little dated but it fits with the hotel image, if you know what I mean. Overall I had a great nights sleep in a nice clean hotel with good staff. Definitely choose this hotel again if I'm in the area.

    « Pleasant room and service »

    My room was a twin, a late booking and the hotel was busy. It was quite large, the desk was a good size, and an armchair is always good. Pleasant views across houses and hills. The food in the evening was nice (beef & ale pie was on special) and the bar area nice (could eat in conservatory also). The hotel obviously caters to large gatherings in the evenings also, but it didn't feel too busy then. The breakfast however felt a bit chaotic - no buffet for breads, ham or cheese, only cereal & fruit; and there didn't always seem to be enough staff on the cope with the number of people wanting breakfast.

    « Nice place to stay in Ilminster »

    There is a great bar and nice seating areas around the hotel - great for groups. The hotel rooms are clean and well maintained, and fairly old, but the whole building is - so I would call it quaint. The food is good in the restaurant for breakfast.

    « Needs a refurbishment !! »

    Stayed here for two nights in rooms 4 and 9. Room 9 is very tired and gloomy. Not value. Our student daughter has just travelled home overland from Hong Kong and she said this is the worst room she has had - worse than most of the hostels she stayed in! Seriously over priced room at £111 per night. Room 4 was more expensive £149 p night and very basic by today's standards. The shower over the bath is a mere trickle - the TV small and stuck up near the ceiling. The wobbly cheap wardrobe not good enough - what can I say other than find an alternative hotel. Breakfast was nice. Won't be going here again!

    « Great weekend break »

    The hotel provided a great location for a our short visit to the Yeovil area. We booked a superior room which was both large and comfortable with an excellent view. It had been modernised to a high standard. The breakfast was hearty and substantial with a good choice of items. The hot food is cooked to order (rather than a buffet) and very satisfactory. The hotel had pre-warned us that there was a disco in the hotel on the Saturday evening. We decided to stay anyway. This didn't cause us a problem, some of the music was audible in our room but the comfortable bed soon had us asleep. We would definitely return if staying in the area.

    « Enjoyable stay »

    We stayed here for 2 nights, the room was superbly decorated to a very high standard and lovely clean linen and towels . The breakfast was lovely the cooked part was good quality ,fresh and hot . All the staff we met were helpful and pleasant . I would definitely recommend staying here

    « BEST Best Western so far »

    I have stayed at several Best Western Hotel, but this was, by far, the best yet. The staff were extremely welcoming and nothing was too much, they even tried to block out the emergency green light in our room with cardboard. it worked The room was big and the lighting and décor was lovely, the drapes and curtains were splendid. The bed was comfy and the white linen was clean and crisp. Plenty of fluffy white towels and plenty of lovely hot water. Breakfast was a delight with complete waitress service. It was completely quiet and a good nights sleep was had. I thoroughly recommend this hotel.

    « Comfortable Hotel »

    We had a comfortable and clean room. When we visited the weather was very warm and it was a definite plus that the room had climate control. The food and service in the restaurant were both good. There is a large car park with good sized spaces.


    On our way home we stopped and went to the Best Weston Shrubbery Hotel at Illminster, since our last visit here the hotel has been refurbished. We had a lovely cream tea with warm scones, strawberry jam and Devon Clotted cream in ?The Atrium', a lovely ?Roman' themed conservatory. We had in lovely comfortable chairs at a white wrought iron table. There was music playing softly in the background, it was nice to stop and rest and come in out of the rain, which had followed us all the way. We spent a lovely hour here and felt very refreshed afterwards and ready to continue our way home

    « Good Value hotel »

    Large car park, good sized room all facilities in working order, comfortable bed, wifi was fairly reliable in the room I had. Good choice for breakfast. Evening meal was good with a reasonable choice of dishes over the A la Carte and Bar menus

  • 5
    « Bringing Back Wonderful Memories of Times Past! »

    We stayed two nights. Met up with 'old friends'. Good meals.Very friendly staff. (No change there then!) Will be Back! (But not until our next return from France! We are always in that country for most of the Summer!)

    « Coeliacs will be treated to a wonderful meal »

    We visited today and I went with my normal I require a strict Gf meal. Rather than offering me one or two choices I was told I could have the whole menu minus one or two items. The chef adapted my choices to suit my needs, excellent Gf bread and desserts to boot. Just a shame the ladies rest room left a bit to be desired. We will be back ??

    « brill hotel »

    brilliant hotel could not be faulted the staff were very friendly and helpful the room was everything we wanted and the food quality was superb i would certainley reccommend this hotel and we will use it again for sure

    « Good choice for Illminster »

    Good quality hotel with easy check in and out. Breakfast was the highlight Our room was very nice but others in our group were disappointed. Would stay again if in the area. there was a wedding on the evening we arrived and they took over the reception adn entrance area but were all very friendly. We were also pre-warned there would be a disco until 1am which was fine as we were at another wedding elsewhere. We arrived back around 1am and everything was quiet.

    « Fantastic »

    We had a two night stay incorporating a wedding on the saturday. From the moment we checked in on friday night 15 minutes before last orders for dinner (bank holiday traffic) the receptionist took great care of us and this continued throughout our stay. Excellent hot food in the restaurant for dinner and again at breakfast. Nothing was too much trouble. The staff were all lovely and made us feel very welcome and looked after....especially Barb in the restaurant and a lovely lady on reception (I cant remember her name) . My only negative was the bed was uncomfortable and could probably do with a new mattress. Thank you all so much for a lovely stay and an excellent wedding reception venue. Kind regards Laura and Terry - Southampton

    « Best Western Shrubbery Hotel Ilminster »

    Stayed at this hotel last year and have returned once again. The hotel has been going through a refurbishment program and you can see the improvements. My room was large clean as comfortable with a view of the surrounding country. The food is still good and the staff friendly and helpful. Has free WiFi and a large car park. You have a choice of a bar menu and a restaurant menu and eating need not be overly expensive. A popular venue for meetings and functions so occasionally you might unfortunately stay on a night when there is a disco. It is just a short walk into town if you fancy a change where you can also find a Tesco superstore. Will definitely stay here again.

    « Recommended »

    Stayed here for 1 night and was pleasantly surprised. Room was large and comfortable with a very nice bathroom. Breakfast was great and was included in the price. Very good restaurant menu and well stocked bar. I can recommend the slow cooked pork belly. Big car park so plenty of room.

    « 4 day break in Somerset »

    A nice hotel very well situated for touring Exmoor. Friendly staff. Very good food, breakfasts were excellent. The saturday evening during our stay was noisy. Their was a presentation event with a very very noisy disco until 12.15 a.m.

    « Avoid! »

    My allocated room was really basic and far too hot but when I opened the windows it was too noisy to sleep. I was moved to a cooler, quieter room which was again really basic (water stains on the ceiling, really old furniture and floor coverings, lampshades/curtains etc more fitting with a caravan. No room service - in fact service at all is an issue. There are so few staff that one person is covering the reception and the bar which means a long wait for everything. Food is only served until 9/9.30 (dependant upon the night of the week) - not much good for business travellers. There is no lift and rooms are accessed by a labyrinth of staircases and winding corridors - impossible with a suitcase or any kind of impairment. Wifi is poor with no connectivity due to buffering most of the time. On the plus the beds are comfortable and what staff they have are extremely pleasant and helpful.

    « Excellent quality of room and staff »

    Lovely room in a clean hotel with excellent service by friendly staff. Breakfast was freshly cooked. Good stop off point on the way to the Jurassic coast. Plenty of car parking available and free wifi

  • 5
    « Over all »

    The hotel is located in a good position with plenty of parking. The room I stayed in was up one flight of stairs across a landing and then down another flight of stairs, not very convenient. Not much room as the bed is queen sized, TV on the wall only one chair although its supposed to be a double room The food in the restaurant was acceptable and plentiful, the breakfast was good but cold buffet very limited.

    « Dog friendly »

    Lovely hotel and dogs welcome. We spent a night here on our way to cornwall - perfect stop-off. Staff friendly and welcoming, great food and breakfast to die for everything was great would definitely visit again.

    « For the service, Excellent. »

    Not cheap but, well worth the £80.00 a night, our room was more than adequate with a full sized bath with shower, it was pleasing to the eye, clean, well maintained and comfortable. The bed was wider than other establishments, which gave my wife and I space and not forced us to overheat as we slept. At home we use a super-king, We only stayed the one night, as we were visiting friends locally, arrived Friday and planned to return home that night, but as it became evening, we decided to spend the extra day with our friends. We tried the what you see, you get budget place, and having not pre-booked, they were full. Remembering The Shrubbery Hotel, we drove there and met Mike on reception. He booked us in and told us breakfast was inclusive in the £80.00. I realized that made it £40.00 per head for us, if you know what I mean. Mike not only showed us to our room No 10, he even took my wife's case and carried it for her. A real gentleman, and not just looking for a tip. If you like your breakfast, it's worth it just to stay for the Full English. So taken with the portions and quality of food, after checking out, we decided to invite our friends to lunch. Again the quality of service, and standard of food, was first class. The only downside was the price of the Vodka in the bar, but we weren't there to party. It would've been easy to though, because the atmosphere was so nice for a Friday night. Also for a Friday night I found it easy to conveniently park on the ample car park. This hotel and Staff met our needs perfectly. A very big Thank You, I hope you will all be there the next time we stay.

    « Lovely Country Hotel »

    Stayed here for the first time while visiting Chard on Business. The room given was excellent. Lovely size with 4poster bed. I ate in the bar rather than being the only person in the restaurant the food had a limited choice but was excellent. Breakfast was excellent. with a good choice. I will visit again.

    « A nice country hotel »

    I arrived late from working, but the friendly and helpful hotel staff had all prepared for my arrival and check-in. The rooms are clean, and to the typical Best Western standard with toiletries and the cooked breakfast menu is good.

    « All Great Again »

    Another great stay, Hotel reverbe really looking classy and fitting with the age of the building. Dinner was delicious, lamb very well cooked with plenty of flavor. Breakfast cooked to order, which I really appreciate, and another big plus is the quality of the bread, cut from a loaf and not from pre- sliced ! Staff are a delight as always. One thing I would add is perhaps low level music in the dining room would be pleasant, just my opinion...

    « Great stopover »

    We stayed for one night, as husband was singing in Ilminster Cathederal. We arrived midday room was ready, pleasant room very large. Plenty of tea,coffee and biscuits in room also bottled water. Went for lunch which was okay. Large portions, cooked to order. Fish was tasty, hubbie had shrubbery burger which was huge. Breakfast was great, although busy and only one member of staff who did his best. Staff very attentive, and friendly. Ilminster is a lovely place plenty of individual shops. Great butcher.

    « Visit to Ilminster with our dog »

    We stayed at this hotel overnight the staff were friendly and helpful . As we had our dog with us we were given a room in the hotel annex. We did not see the bedrooms in the main hotel. The annex rooms were clean and tidy small and quite basic more like old style Motel accommodation. The cost of £124 per night was in our opinion high and poor value. The breakfast was OK but nothing special. If we are in this neck of the woods in the future I think we would give the Shrubbery a big swerve.

    « lovely place »

    Couldn't of wished to stay at nicer hotel. The staff where eager to please, polite and made you feel valued. Breakfast excellent with top quality produce. I would definitely recommend this hotel to anyone who is in the area and we will be visiting again.

    « Shrubbery Hotel »

    Very good hotel with excellent staff and good food at resonable price. Hotel in the middle of some refurbishment but this did not affect our stay.Good location for visiting the area with good access to major roads

  • 5
    « Lovely hotel with very helpful staff »

    I stayed at this hotel for a one night visit with friends. It was excellent value for money and he staff were very welcoming and friendly. I only sampled the breakfast but this was also good and coeliac friendly although.

    « This hotel shows the 'Best' in Best Western.' »

    To be honest after the last two Best Western hotels we have stayed in I wasn't really expecting our dog - friendly room to be up to much . I'm happy to say I was wrong. It was in a lovely position and even had a view! The room was light and airy and clean. The bed was firm and we had plenty of room for us and our dog. On the whole the service was excellent. The only reason for me not to give this hotel top marks was the breakfast/breakfast staff. I had stated when booking online I was a vegetarian and hoped for at least a veggie sausage for breakfast. I asked the girl serving out breakfast if this was the case and she said she would find out but when she returned with my eggs beans tomatoes and fried bread she didn't even speak! How bizarre. Obviously her training is lacking at this level. However we would go again as the rest of the food i. e dinner was delicious and the hotel was warm and very comfortable. This is the best if the best western hotels so far .

    « Best Western Shrubbery Hotel - IIminster »

    I arrived at the hotel at about 7pm and the reception was manned, I pressed the bell on the desk several times and was eventually acknowledged by the person working the bar. Finally checked in but was given a room which was outside the main building and it was the furthest room in the hotel, which meant I had to walk outside in the rain to get back into the main hotel. Apart from that the hotel was nice and the food was good. I maybe will stay again if I had a room in the main building.


    The waitress Barbara was very attentive and ensured the the tables were arranged so that our small group from all over South Somerset were able to sit together. We had lovel cloth napkins & tablecloths. Such a change from the usual paper variety. the vegetables and meal were superb and we were told that the chef insists that the vegegables are freshly prepared for the meal chosen. We were also told that the chef has been there since leaving school. everyone was so impressed with our experience that we have booked again for next month.

    « Weekend break »

    We booked to stay here for a weekend break, we have stayed here before, but not for a few years. It has changed hands since last visit. The new owner is gradually refurbishing the hotel, to a very good standard I might add, public rooms look lovely, will be doing the bedrooms in due course. We stayed in the annex room, which are ideal with our 2 dogs, very clean and tidy, glad the new owner still allows dogs to stay, great. Food excellent, lovely breakfast, good bar menu, we ate in the orangery each evening so we could keep dogs with us, which is a big bonus. Staff all very helpful and friendly, so glad Barb is still there, lovely friendly lady. Weather not brill, but that can't be helped, managed to walk down into Ilminster in between the heavy rain showers. We will be back again, looking forward to seeing how the rest of the renovations are going.

    « A lovely bolt hole »

    Never been to this area to stay before and this Hotel is just right for exploring the area of the Jurassic Coast. In the summer the coastal Hotels are very busy, so we hope to visit the Shrubbery while we admire this stunning coastline. The hotel is in the process of being refurbered and what has been finished looks stunning. The staff are all very nice and extremely helpful. Had a slight problem with the Wifi, which I'm sure will sort itself our eventually. The problem is that these old hotels have very thick walls and Wifi sometimes kicks out. The restaurant is very nicely decorated and we ate off the bar menu which was very tasty. The staff here was also very friendly and could not do enough for us. Our room was large and nicely outfitted with a large bathroom. Very comfortable. The TV was a bit difficult to change channel on and as there are about 300 stations took an age to scroll through to find the one you want, but I'm sure that can be sorted too. All in all, we will be back soon.

    « Our Surveyor rated it excellent »

    Our surveyor stays away in hotels almost every week. He called me from his hotel room to say it was 'the best he's ever stayed in". He was booked for one night 27 Jan 2016 at the Winter Warmer rate of £43 inc breakfast, had a 3 course late lunch for £13.50 and a pot of tea for £2. He said his room was cavernous with a kingsized bed and 2 large singles (or 2 small doubles?), hotel was quiet for him to work in and customer service was excellent. I will be booking in all our engineers when they return to the area to work in a few weeks time. Happy workers, happy office manager. Thank you. (In fact, I liked his comments so much, I may have to book a cheeky weekend with the husband next month)

    « Good value stay »

    We stayed here for just 1 night, while visiting family for a special event. The staff were very friendly and helpful, and our room was well presented and comfortable. We hope to stay again in the future.

    « Lovely evening meal ,shame about the sauce »

    Nice new menu, fillet of beef and dauphinois potatoes a must, very very nice , the wife had the pate' to start with , which she said was gorgeous, and the the chicken supreme , with a mushroom sauce, which was a let down by the very small quantity of the sauce,two members of the family had this dish, both asked if they could have extra sauce, and the chief relayed that that was it, and no more sauce would be made,very disappointed with his attitude , which makes you believe he has no skills,and the dish comes as a hole cook in the bag microwave dinner,or he just couldn't be assed !!! Still I'm shore this will get back to him,& he can home in on his sauce making skills, Barb the waitress was a Jem, lovely person,great service from Rhys too!

    « Relaxing Stay in a Lovely Hotel »

    The Shrubbery is just a short drive from the Clarks Village and Bridport and West Bay perfect for our relaxing weekend. The hotel has a large car park and you can park outside the hotels main entrance. We stayed in a superior room that was large, well appointed, decorated to a good standard and well heated. Our king size bed was comfortable and bathroom was newly fitted. Dinner was excellent. The set menu, £20, for 3 courses was good value. Breakfast was also good, consisting of help yourself continental & individual cooked items of your choice including the 'full English'. All staff were friendly and helpful. The hotel is old and has plenty of character. It was a wet weekend and we noticed some leaks in the upstairs corridor but I must emphasise our room was lovely and we had a great stay!

  • 4
    « Pleasant stay overall »

    Good location just off A303. Half board for £62 was very good value, but assume this is a quiet time of year for them. Upgraded room was well furnished and of a good size. No complaints about the bathroom clean and fresh looking. Large car park. Evening meal was large portions for a fair price, and the breakfast was also the same with freshly cooked items. Down side was unable to get any internet access in the room (14) at any time but was told this was not normally a problem. Also bill had evening meal added although bill showed that booking was an all inclusive half board tarif. Corrected when I pointed it out. Was told they would get wifi checked out as my room was not far away from router.

    « New Years Eve Party »

    My husband and I stayed here for New Year. There was a carvery main course and dessert and served starters which were excellent. Staff were all attentive and very helpful. Disco in evening was great and everybody looked dressed for the black tie occasion. However two chaps were not and in our opinion should have been refused admission. There were fireworks at midnight. Breakfast was one of the best we have ever had. We are in our late fifties. Most were older but there was few younger ones. The only downside for us was that we booked on line and were allocated a room in the annexe. These rooms are normally allocated for disabled therefore had an extremely hard bed and assisted toilet and shower facilities. We did not sleep at all and it did spoil the enjoyment of the previous night. We would stay again but only in the hotel.

    « Comfortable Shurbbery »

    A typical BW U.K. property, nicely appointed, with friendly staff and comfortable rooms. Recently underwent refurbishing apparently, which is how the non-functioning room WiFi service was explained away - several mumblings about "fixing" the problem but the solution never appeared. Dining room carpet somewhat dirty both at breakfast and dinner, so a little more attention to cleanliness would be useful. Overall, a little overpriced for the week between Xmas and New Year, although the room was comfortable and staff friendly overall.


    The Shrubbery Hotel was stayed at by my husband and myself whilst we were on a group tour visiting gardens of the area. The hotel was excellent and the staff well organized considering we were greeted as a group that meant room keys being organized for many people. The room was delightful and very large. We stayed in the annex out the back that was attached to the hotel. We stayed at this hotel for three nights. The meals that were arranged for our group were no less than excellent and tasty and served in a delightfully large dining room overlooking scenery below. Breakfast was served in a smaller room but equally as good. It was a pleasure to stay at this hotel and I would certainly go back.

    « Could be good! »

    Hotel website makes the bedrooms look far better than they actually are at present. There is a refurbishment scheme underway, however, so the next 12 months should see some of their former glory restored. Staff service was friendly and very good. Bar food and breakfast were particularly good but the dinner menu was restrictive and mainly "spicy" so we ate out in the evening. We would stay here again if we needed to - but not until the bedrooms have been improved.

    « A Wonderful Christmas Party Night. »

    My wife and I together with 8 friends attended an Elvis Christmas Party Night at The Shrubbery Hotel, Ilminster. We had a whole table to our selves. The Christmas Meal was carvery style, it was hot, plentiful, and a very good eat. The sweet was a choice of several puddings including Christmas Pudding. All followed by coffee/tea and mince pies. Once again Elvis was our local man Barry Paull. His entertainment was exceptional and we all danced the night away and had the time of our life. It really kick started the Christmas Season for us.

    « A lovely stay »

    My wife and I on a leisure trip really liked this hotel. The welcome, service, cleanliness were all good. The location was good without any road noise rather surprisingly and it was within a good travelling distance to a couple of tourist spots we wanted to visit. Especially the Willows & Wildlife centre in the Somerset Levels.

    « Amazing time, good service but small portions! »

    Came here for christmas meal, great service at bars & food, however very small portions for the price-my roast consisted of some turkey, 2 roast potatoes, one stuffing ball one pig in blanket and four carrots-i was expecting a bit more! But what i did have was good, would be intrigued to come back again and see what else they offer!

    « Really good Christmas night out and carvery »

    A work Christmas 'do' at a hotel - carvery and disco. To be frank I was not expecting much, but the hotel is beautiful inside and the food was very good. Well above expectations. The carvery was much better than the average carvery, really lovely quality, a choice of three meats. Plus there was more if it was wanted. Three or four choices of pudding and then tea/coffee with home-made mince pies. Crackers and screaming balloons were on the table. to finish it off a disco was provided. The staff were very friendly - good service.

    « Warm welcome and great food »

    The hotel is easily located on the main road through the town. Our reception was with a warm welcome and speedy check in. The room was well appointed with a view over the town towards fields rising on the hill a couple of hundred yards away. The public area was split up to give smaller areas in which to relax and all close to the main bar. Food in the dining room was unpretentious, well prepared and presented. On the evening we were there a mid-sized function/dinner took place. This was handled so other guests were not inconvenienced. Clearly the staff were accustomed to dealing with several aspects of hospitality at once.

  • 5
    « Excellent Sunday Lunch »

    We stopped here for Sunday lunch and I have to say it was AMAZING my husband and I had beef and my daughter chicken the meat was beautifully cooked and generous in portion size. We had plenty of fresh vegetables, baby carrots, parsnip, green beans, roast and new potatoes and gravy boat with the most delicious gravy I've had in a long time. The restaurant was full and they seemed to have two large groups in the ballroom having lunch as well, this did not effect our meal at all, service was speedy, our food was hot and had obviously not been hanging around. The communal areas inside are very tastefully decorated, welcoming and relaxing, outside there is a nice seating area and a large car park. I must give a special mention to Barb who looked after us so well and is clearly a lovely person who genuinely likes her job and Henry in the kitchen who cooked our delicious meal and came to check everything was ok. We would definitely visit again and hopefully next time I'll be able to review a room as well ;-)

    « Best cooked breakfast in a hotel!! »

    My husband and I stayed here for 1 night. The staff were friendly, and accommodating and the ground floor communal areas such as the bar, reception and restaurant were beautifully decorated. The food was exceptional. Our evening meals were delicious and presented to a high standard. The cooked English breakfast was by far, the best I've had in a hotel, ever! Freshly cooked to order. And simply delicious! Would highly recommend :-)

    « Very pleasant lunch »

    A group of forty of us had lunch here today, our starters and main courses were pre-ordered, with desserts selected afterwards. The service was very efficient and the food was very enjoyable. Drinks were not cheap, especially wine by the glass. However the overall experience was good and I would certainly go back again.

    « Lovely ,plentiful food. »

    Stayed here for one night. The food and service was excellent. Staff were friendly and efficient. The communal areas were well presented and comfortable. Breakfast was served hot and was the best we have had for a while in a hotel. We will definitely be returning.

    « Great location food is nice friendly staff but parking can be an issue »

    Staff friendly helpful, busy hotel which can mean car parking is an issue and not really anywhere close by to park, wifi hit and miss which was a let down. Food tasty simple menu, if you was stopping for more than a couple of nights could get a bit boring. will visit again when in the region

    « Clean, Tidy and Boring »

    Average in all aspects. Nice staff - very friendly and serviceminded, but rooms and enviroment was very average. Nothings tat sticks out. Looking at the area where it is situated its probably the only hotel within miles why competitions is little. Some refurbushing was being done when we were there so once can guess it will imporve in future. Clean and tidy though. But a bit boring.


    Ilminster turned out to be one of the most friendly towns we have ever visited, typified by the reception we got at the Shrubbery Hotel. Really friendly staff, being refurbished to a very modern high standard, the Hotel became "home" for our three nights stay. The breakfast was to a very high quality, the poached eggs were so good she had them on toast twice, and we overheard a lady say the scrambles egg was the best she had ever tasted in a hotel. The bar was not overpriced and offered a good selection. We really enjoyed our stay in this Hotel which is obviously central to the town with the local Majorettes practicing in the Hotel car park before changing and heading off to the performance. Lovely Hotel, lovely staff, lovely atmosphere, thoroughly recommended.

    « Hotel manager poor »

    I arrived tired after a hard day at work to find the restaraunt closed at short notice due to the opening of their new conference centre. They said that they could feed me at 8.45. But not before as they were playing host to their VIP guests who were on a freebie. I requested to see the manager twice however he would only phone my room. When he did he was very off hand taking the stance that the VIP were more important than someone who had paid for a room. To balance the review the room was clean and well presented however I burnt my hand due to the hot water being connected to the wrong side of the sink. The whole team could benefit from visiting the Best Western Ulesthorpe who know how to look after customers. If you looking for a a well presented room and poor service then this is the hotel for you.

    « Really Great »

    Stayed for a few nights for a recent wedding, although there were ongoing renovation works this in no way detracted from our stay, great hospitality, clean and comfortable throughout, all staff very friendly, Julia on reception very helpful. Only ate in the bar, but they delivered on an excellent liver and onions! Breakfast too was very good, overall a thoroughly enjoyable few days.


Venir à l'hôtel ...

Toutes les directions

Depuis : toutes les directions. Le Best Western Shrubbery Hotel est à 16 kilomètres de la sortie 25, M5 A358 Ilminster, à 800 mètres de l'A303 et du centre-ville d'Ilminster.