Excelsior Hotel Nuernberg Fuerth, BW Signature Collection, Fuerth

Very nice hotel. Friendly staff. Due to the Covid situation was the bar and the restaurant clossed. My room was on the 5th floor and was fantastic. Great view over the city and the Canal. Staff advised me to go to the Italian restaurant at 600 meters down the street, this was a good advise. So my stay was perfect

Lisa-Kristina Bäcker, General Manager at Excelsior Hotel Nurnberg Furth, responded to this review
Dear Guest, thank you for your feeback. It´s a pleasure to read that you have enjoyed your stay with us and the excellent service provided by our team. Of course I will share your comment with my colleagues, as our guests´ praise is highly motivating. We are all looking forward to welcome you again soon. Best regards Lisa-Kristina Bäcker

The rooms are noisy and hot Probably no climatisation...with Covid or no more people.... Parking impossible to enter 3 euros for the check inn and 20 for one night !!!! Try to park in the street far but cheaper !! The view and the room don t justify the price !

The hotel has lovely rooms, and provides a stunning experience when rain falls: the water splashes against the full length windows, it is amazing. Unfortunately we were guests there during Corona, and the hotel management entrusted one single person with the entire hotel. Thus no drinks, no breakfast, no service, no nothing. An empty deserted house with the ambience of an Egyptian Pharao grave. To economise on the backs of employees and guests alike but asking for regular rates does not seem very convincing to us.

This hotel feels like it hasnt been renovated since the late 80s, early 90s. They don't seem to care.The interior is terrible, the beds are not comfortable, the shower is very inconvenient.The menu is very limited and you have to pay for parking + its next to a hospital and there are no signs so its not very clear where the hotel is located.The staff in the hotel is so so, the staff in the restaurant is quite nice. Pro: its very clean, but overall its not worth the money and I would never recommend it.

LisaBaecker, General Manager at Excelsior Hotel Nurnberg Furth, responded to this review
Dear guest Thank you very much for your feedback. We regret that we were not able to fulfill your expectations. Our hotel was completely renovated in 2017, we are sorry that it is not to your liking. Nevertheless we hope that we will have the possibility to welcome you again. Best regards Lisa-Kristina Bäcker

Went with my family for one night stay... Hotel is amazing, nice architecture and surroundings. Check in process was ok. Female Staff serving breakfast was terrible, didn't greet or smile....instead asked the room number rudely and just went away, stated cleaning the tables without asking if we have finished, didn't even answer to our questions... they were like zombies, mannerless or might be racist!

EricNeugebauer, Manager at Excelsior Hotel Nurnberg Furth, responded to this review
Dear Shil, Thank you very much for your feedback. We will discuss your feedback with our breakfast staff. Please accept my apologies. Looking forward to welcome you back in our hotel. Kind Regards Eric Neugebauer Executive Assistant Manger

I stayed here for one night while passing by, the hotel is very nice and the room was super, I was upgraded as a Best Western Diamond member. Now the But.....They want 20 euros for parking outside the hotel, you can though park for free on the street after 6pm if you can find a slot. My second gripe was the design, as all the windows are slanted they cannot hang curtains and the only blinds are sunblinds, come morning in June and the room is lit up as of 5am. Since I was wary of the parking fee I did not use the restaurant for dinner or breakfast fearing I would be ripped off there too.

EricNeugebauer, Manager at Excelsior Hotel Nurnberg Furth, responded to this review
Dear CLJMG, Thank you for your feedback. We are glad that you liked your room. Unfortunately, the parking lot for our hotel and the adjoining hospital is operated by the company APCOR. We are already in contact with the operator and hope to find a solution as soon as possible to offer our guests inexpensive parking in the underground car park. We are happy to prepare a sleeppackage for your next stay. In this you will not only find Oropacks but also a sleep mask and a little sweet surprise. We would be very happy if you visit us again soon. Best Regards

bath room mirrors put not practical, no shower curtain so bath room gets unnecessary wet, shower head too low (I'm 1,90 and we're in NW-Europe) no refrigerator in the room to put some small groceries in it (and i don't mean minibar)

EricNeugebauer, Manager at Excelsior Hotel Nurnberg Furth, responded to this review
Dear Mobile18529763279, Thank you very much for your review. We will discuss your feedback regarding the refrigerator in the room. We would be glad, if you will visit us again. Kind Regards