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Best Western Forest Hills Hotel, Frodsham

4.0/5  - basé sur 904 notations.
Overton Hill, WA6 6HH, Frodsham, Great Britain - Voir l'itinéraire

Le Best Western Forest Hills Hotel vous offrira un séjour tout simplement inoubliable à Frodsham. Situé juste à la sortie de la M56, il est cependant blotti dans la belle campagne du Cheshire. D'incroyables vues panoramiques à travers les plaines du Cheshire et l'estuaire de la Mersey vous laisseront d'inoubliables souvenirs ! Cet hôtel du Cheshire est un excellent point de départ pour les voyageurs d'affaires comme pour les touristes. Pour couronner une fantastique journée à Frodsham, venez vérifier par vous-même la réputation justifiée de notre restaurant Hilltops en matière de qualité de cuisine et de service, et profitez des événements proposés tels que soirées gastronomiques, soirées casino, soirées hommage et bien plus encore. Au Best Western Forest Hills Hotel de Frodsham, nous maintenons naturellement un haut niveau de standing et de qualité. Idéalement situé, le Forest Hills Hotel offre un accès facile à Chester, Liverpool et Manchester, vous plaçant au centre de toutes les fabuleuses attractions de la région. Le Best Western accueille tous les animaux moyennant un petit supplément. N'hésitez donc pas à amener votre ami à quatre pattes. Pourquoi n'auraient-ils pas eux aussi droit à de petites vacances ?

Best Western

Forest Hills Hotel

Itinéraire vers cette adresse

Départ:

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 906 voyageurs
Note attribuée
Excellent
417
Très bon
304
Moyen
116
Médiocre
46
Horrible
23
CONSULTEZ LES AVIS POUR
En couple En couple
283
En famille En famille
267
Escapade entre amis Escapade entre amis
156
Professionnel Professionnel
118
Voyage solo Voyage solo
28
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Cb"

5
19/07/2018

This hotel is amazing the leisure centre is very good all my family enjoyed it . The staff are all verry nice and the rooms are lovely the food was very good this hotel I will be back to very soon.....

"The best time"

5
15/07/2018

Just returned from the forest hills in Frodsham what can I say it's like a home from home the staff are great Elaine in the dining room and all her staff especially Shirley are so very welcoming Elaine and her staff on reception are wonderful always a wonderful welcome. The housekeeping staff are amazing nothing to much trouble for them, Kieran and his lovely wife should be so proud of them all . Thank you so much for your wonderful hospitality once again see you all in nov/Dec thank you all once again Regards Lorraine ,anita and sharon xxxxxx

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear probing Many thanks for taking the time to post your fantastic 5 star review on Trip Advisor following your recent weekend break with us, Its always a pleasure to look after you and the girls and I will take great pleasure in passing your very kind comments on to the team. Once again many thanks Kind Regards Kieran McCabe General Manager

"Two night stay. Go for it."

5
10/07/2018

What a pleasure to stay in this hotel. The staff were all courteous and helpful with a ready smile. Receptionist Katherine was mithered the most but was always ready to help. Great leisure facilities and food. The views are stunning but the hotel is on a hill.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear jcowleynwc Many thanks for posting your 5 star review on Trip Advisor and I will personally ensure Katherine is made aware of your very kind comments. Its fantastic when our guests give us such great feedback and even more so when an individual is singled out for exceptional service. Once again many thanks Kind Regards Kieran McCabe General Manager

"Shame about the gags and fan!!"

3
09/07/2018

The hotel itself, staff, location were fab, no complaints, clean friendly and very welcoming. The air conditioning in the rooms needs looking at, we had a sleepless night mostly due to the heat, but when you got too hot to sleep you turned the air conditioning on and couldn't sleep due to the sound of the fan. There was some issue with eggs at breakfast, you had to request how you wanted your eggs cooking ( boiled fried etc...) which was a nice touch, however, I had finished eating the breakfast by the time the eggs were ready, why can't you just cook a lot of eggs (like most hotels do) and let people help themselves? However, don't let my picky observations put you off, I would gladly return.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear ell_son10 Many thanks for taking the time to post your review on Trip Advisor and we are delighted you found the staff and location fab, We appreciate all levels of feedback as it gives us an opportunity to enhance our service for our guests. I will pass your kind comments on to the team Kind Regards Kieran McCabe General Manager

"Review of the gym classes"

5
05/07/2018

Just completed another fabulous gym class at FH and feel super motivated to smash it again next week. I have attended all of the huge range of classes on offer, from dance style fitness, or high intensity circuits, right through to peaceful yoga. In my positive experience the instructors are welcoming and knowledgeable. They create a fun and inclusive atmosphere in which I want to leave my comfort zone and move on to the next fitness level. Really pleased to see FH are now embracing sustainability with paper cups in the water machines.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear zodie Many thanks for taking the time to post your review of the Gym Classes on Trip Advisor its great that the team can offer our members and guests such an energetic and diverse range of exercises. I will pass your very kind comments on to the team Kind Regards Kieran McCabe General Manager

"Such friendly staff!"

5
30/06/2018

The hotel is in a lovely location looking out over Runcorn close by and Liverpool in the distance. Food fine, rooms grand but the really important thing is the super-friendly and helpful staff. Our group had problems trying to accommodate a visiting American speaker and family and, although there was no room at the hotel because of a wedding, they helped us find an alternative set of rooms, delayed lunch until our speaker arrived and all in all did a fantastic job. Thank you Forest Hills!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear maryspears09, Thank you for your lovely comments regarding your recent visit to us. We are very lucky to have such wonderful views. I am pleased to hear that our staff were so helpful and I will be sure to pass on your kind comments to everyone. Hopefully it won't be too long until you come and visit us again, Kind Regards Kieran McCabe General Manager

"Amazing views"

4
26/06/2018

Hotel satisfactory and staff welcoming and helpful. Room was fine and had fantastic views over the estuary towards Liverpool. If your room doesn't get the views, then eat in the restaurant which has the same. Nice short walk to the war memorial - views again! - don't walk back to the road as there is a short cut from the hotel. I used the pool and we both used the gym - good experience.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear gertrudesurrey, Thank you for being our 900th review!!! Your lovely comments are appreciated by all of the team here. We are very lucky to have such fantastic views and I'm glad you had the time to appreciate them. We look forward to welcoming you back in the near future. Kind Regards Kieran McCabe

"Brilliant"

4
26/06/2018

Stayed here as members of a party from Lymington. Lovely room overlooking the estuary. Clean and comfortable. Couldnt fault the food really (apart from the chewy roast beef) it was all lovely, and huge portions. Once I had told a waitress about my two food allergies, they were great for the rest of the four nights, checking on everything I had ordered, AND they remembered which is unusual in itself. Great staff, friendly and smiling all the time. Everyone in our group of 39, as far as I know, was impressed with this hotel. Thank you to Kieran and all his staff.

ForestHillsHotel, Manager at Best Western Forest Hills Hotel, responded to this review
Dear Christine, Thank you for your lovely review. It's great to hear that you all enjoyed your recent stay with us. We like to ensure that all of our guests are looked after here and I'm so pleased to hear that the staff made sure that your meals were suitable to your dietary requirements. I will make sure that I pass on your kind words to the rest of the team. We hope to welcome you back in the near future. Kind Regards Kieran

"over night stay"

3
18/06/2018

stayed last night 17th june had bar meal burger bun came out without burger no mayo on blt my wife had bacon cold no buffet breakfast also kept awake all night with barking dog in room opposite last thing you need before 320 mile drive home left tired was not impressed

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Keith B Many thanks for taking the time to talk to me today in relation to your review and the problems you had on your recent stay at the Best Western Forest Hills. Once again please accept our apologies and we hope to see you again very soon after our conversation. Once again many thanks and kind regards Kieran McCabe General Manager

"Great Hotel, really helpful staff"

5
16/06/2018

We stopped overnight at this gem as we were attending a wedding. The hotel is in a great location, with lovely views of the Cheshire countryside from its elevated position in the hills above. The room was clean and comfortable. The wedding set up was lovely and the food hot and really nice, The spa is also really good and well worth visiting. The staff are really helpful, and went the extra mile for us when we accidentally left a few things in our hotel room when we left. Our overnight stay was very relaxing and I recommend this hotel. It is a really good venue if you are looking to book a wedding reception or a relaxing short break..

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear iwalle Many thanks for your fantastic 5 star review of the Best Western Forest Hills Hotel. We are delighted that you had a great stay at the wedding and you managed to make use of the facilities. We hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"A good best western"

4
14/06/2018

I have just stayed here for 2 nights whilst on business. The hotel is in a quiet location with great views. Friendly staff and good sized rooms. I had trouble with a guest staying in the room next door who decided at 1:30 am it would be a good idea to play music on his mobile. This was no fault of the hotel and the night supervisor managed to get him to turn it off after 30mins. Shame it takes 1 Inconsiderate idiot to ruin the stay. If I am working in the area again I will book again.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Kev241 Many thanks for your review on Trip Advisor please accept our apologies for the disturbance you suffered but delighted that our night staff managed to sort the problem out for you. I will pass your kind comments on to the team and especially Steven who dealt with the situation We hope to see you again very soon. Kind Regards Kieran McCabe General manager

"Lovely stay everytime"

4
09/06/2018

I got married in the Forest Hills Hotel in 2014 & we try to return at least once every year. The wedding was organised well by the staff & we all couldn't thank them enough for their care on the day. On every visit the staff are friendly & welcoming. Plus the rooms are always tidy & cosy. We've never had any issues with our stay. The pool is always a bit chilly but that's ok when you have the lovely hot tub at the side to dip into!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Hannah A Many thanks for taking the time to post your fantastic review on Trip Advisor and its a pleasure to welcome you back year on year. I will pass your very kind comments onto the team and we look forward to seeing you again very soon. Once again thank you Kind Regards Kieran McCabe General Manager

"Stale sweat"

3
05/06/2018

Arrived late afternoon for three night stay. As soon as my husband pulled back the duvet he said it reeked of stale sweat. Did not want to make a fuss and it was late so slept on top of duvet first night. Told reception following morning and they changed the whole bed. Came back that day from nice day out only to find the toilet would not flush (nothing to do with us as it worked inefficiently when we left). Called down to reception and a manager came out to look at it.No maintenance available (too late) so offered another room but two 70+ pensioners came for a rest and did not want to pack up and move at that time of night so had to go outside to a disabled toilet all night. Other minor things like noisy kettle that won't fit under the tap and bedside lamp not working which I otherwise would accept but together irritated. When toilet supposedly repaired in our pink 70s bathroom it flushes but handle still not as it should be. Complained to the manager and was offered a fifty pound discount. As I have studied law I know I could go further with this but I am just happy to be leaving.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear thirzaday Thank you for taking the time to write your review on Trip Advisor actually whilst you where still in the hotel and I had personally had a conversation with you and offered you a discount as a gesture of goodwill for the problems you had said you had encountered. I find it incomprehensible that the bedding smelt of what you have described as stale sweat as the linen is changed daily with all rooms serviced then all rooms are then checked by the housekeeper before guests check in. As we do all our own laundry in house we know that its fresh and clean every day. However had you informed a member of the management team on the night of your arrival and explained the issue I am sure we would have either moved you to another room or changed the linen if it did indeed smell. I have personally checked the flush on the toilet after your departure and it is working perfectly. Also you are quite right when you say the kettle does not fit under the tap in the that particular room you stayed in and I have changed it for one that will as not to inconvenience any future guests. I also notice you made no mention in your review of how well you told me the team at the hotel looked after you and the staff where excellent. Anyway thank you again Kind Regards Kieran McCabe General Manager

"Wedding venue "

3
25/05/2018

Came here with my partner for our friend's wedding and it is clear why they chose it. The location is super with a great view out the back and ideal for photographs. We stayed two nights in an executive room. The room was a good size with a double shower but it was hot day and night! For a weekend when the weather was mid-twenties it was a shame the staff said they couldn't control the heating - it was too hot to sleep. Our friends chose the room for us so we were surprised when we got the bill to be faced with so many ‘supplementary' additional costs. We ate in the restaurant the night before the wedding and the food was pretty good, wine a decent price.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear redindiangirl. Many thanks for taking the time to post your review on Trip Advisor following your recent attendance at a friends wedding at the hotel. I can assure you we did not have any heating on during your stay with us however it was extremely hot outside. I will pass your kind comments on to the team and we are delighted you enjoyed the wedding. Kind Regards Kieran McCabe General manager

"Good old fashioned service"

5
16/05/2018

Checked in and the lady on the front desk offered an upgrade (i'm a platinum rewards member but rarely does this happen). Room (222) was a lovely large room, great views, robes, slippers etc. Restaurant had quality classical dishes (not many burger & chips, lasagne etc.) and service was great with more than enough serving staff (makes a change from other hotels) who had the time to converse with diners who wanted to (but left those of us who didn't alone). Definitely recommend.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Wayne S Many thanks for taking the time to post your review on Trip Advisor following your stay with us. We are delighted you enjoyed your stay and managed to utilise all the facilities we have to offer and I will pass your very kind comments on to the team. Once again many thanks. Kieran McCabe General Manager

"Wedding"

5
15/05/2018

We had our wedding at this hotel in May and we honestly cannot recommend it highly enough. The staff are superb- very well-led by Kieran- and they can never do enough to help, whilst maitnaing 100% professionalism. The wedding organiser, Tracey, was regularly in contact and as a consequence, the day couldn't have gone any better. Even for two quite pedantic people with exacting standards! Our family and friends were thrilled with the accommodation and food on offer. The restaurant is excellent and the 130 people being accommodated throughout the next day did not compromise the qualiry of food (we had a lot of ‘foodies' there too!) Every time we go, we have a wonderful experience. Thank you, Forest Hills.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Boodle14 Many thanks for your fantastic 5 star review on Trip Advisor following your wedding here at the hotel and even more thank you for the personal mention. We have a fantastic team of staff here who work tirelessly behind the scenes to get things right and that all helps to make a very successful day. It was an honour and our pleasure to be involved and we hope to see you and all the family again very soon. Kind Regards Kieran McCabe General Manager

"Fantastic start to finish"

5
15/05/2018

We held a charity ball at the Forest Hills on Sat 12th May - from our initial booking right through to the fantastic evening we had, the staff were amazing at every level. Nicole and Tracey from Conference and Events always responded so helpfully and quickly to every question and amendment we had (and there were many). Assistant Manager Bob was a star in re-configuring the room layout and table plans to reflect our growing numbers, and on the actual day was still helping us out with our last minute changes and solutions, Elaine who ran the waiting on teams on the night was really efficient, and Hotel Manager Kieran was on hand all evening to help out. The waiting on team worked so hard to serve 140 guests a wide variety of food options (all of which were generous portions and tasty) as fast as they possibly could, always courteous and polite. A great night was had by all, but it was made so much easier and pleasant because of the great team at the hotel for whom nothing was too much trouble. We booked a room to stay over - and couldn't believe the size of our family room. Would highly recommend for both a function and accommodation. Thanks Forest Hills, hope you read this and pass on our thanks to all involved.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Michyp44. Many thanks for taking the time to post your review on Trip Advisor following the Scouts fund raising ball recently held here at the hotel. Firstly we are delighted that you choose us to hold this prestigious event and secondly that it went so well and you raised a fantastic amount of money for the Troop. As it was such a big event with a complicated menu the team did a fantastic job of ensuring all had a great evening and even more for you to book again next year was brilliant. We hope to see you all again a little before next year though Kind Regards Kieran McCabe General Manager

"Lovely hotel, just needing a little more professionalism from the friendly staff"

4
15/05/2018

This hotel is in a beautiful and useful position. it appears that the management have gone out of their way to create a relaxing and friendly ambiance for their visitors. In doing this they have found friendly staff. This is good, but a little more professionalism in some would add lustre to the experience.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear jane4syt Many thanks for taking the time to post your review and we are delighted that you enjoyed your stay with us I will also make a point of speaking to the team in regard to displaying a little more professionalism as you have pointed out. Many thanks and kind regards Kieran McCabe General Manager

"Excellent "

5
13/05/2018

Stayed here for one night in May 2018. Room wasn't ready when we arrived but to be fair we arrived very early. We went off to visit family and returned later. Our room was huge with a double bed and two extra beds so great for families! Good facilities, tea, coffee (although never enough milks or tea bags) so bring extra. Hair dryer, fridge, tv. Breakfast wasn't included in the price but I had a full English and it was lovely. Restaurant had a lovely view so made it even nicer. Very nice waitresses and very attentive. All in all worth a visit and if you are there for a couple or more nights take a costume as there is a swimming pool too!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Lindsey J Many thanks for taking the time to post your review on Trip Advisor following your stay with us. We are delighted you enjoyed your stay and managed to utilise all the facilities we have to offer and I will pass your very kind comments on to the team. Once again many thanks. Kieran McCabe General Manager

"Could not find fault with anything!"

5
11/05/2018

We stayed as part of a coach party, arrived on Sunday afternoon. Greeted by Duty Manager, Bob and a cheerful band of staff to take all our cases to our rooms. Lovely first dinner, choice of 3 starters, mains and desserts as party. Something to please everyone! An absolutely fantastic view atop the hill, from the restaurant, all the way across the Mersey to Liverpool. Breakfast next morning very hearty, bags of choice, again, something to suit all, Full English, buffet style, and plentiful. This was repeated throughout our stay. The receptionists, waiting staff, bar staff and the managers were all happy, helpful and nothing was too much trouble for them. A very enjoyable stay in a spacious, comfortable room with a bath and shower over. The hotel was generally busy, which must say something fore its popularity. A great location, quiet, peaceful and highly recommended!

"Another excellent stay"

5
05/05/2018

Stopped for a couple of nights. We were warmly welcomed. Our room was clean and comfortable. Couple of minor hiccups straightened out virtually immediately. This hotel is highly recommended if you're in the area

"Good standard hotel for business trip"

4
30/04/2018

Although the outside appearance of this hotel is not the best, the friendly staff, caring service and amenities make this a pleasant stay for a business trip. The room and bed was comfortable as well.

"Steaks were high"

4
28/04/2018

Located in the beautiful countryside of Cheshire, this hotel is the epitome of peace and serenity. Stayed with my mother in a twin room. Room was spotless however the design was a bit dated and not modern. Lovely view of the countryside from our window. We used the gym pool and spa facilities all of which were very good. I particularly enjoyed the sauna. The restaurant for our evening meal was again a bit dated, and the design really wasn't modern at all, it was like jumping 30 years back in time..however I couldn't really complain as it was all very clean and hygienic. We had an issue with my meal, I asked for a medium rare steak and unfortunately my steak came out well done. We politely notified the restaurant staff who offered me another one, however this took a very lengthy amount of time..roughly 15-20minutes. By the time my steak had come out my mother had finished three quarters of her meal and she was eating slowly on purpose. We had already been to another restaurant that day called “wagamamas” where they bring the food out separately and there we ate at different times too so I didn't want to experience this situation again which I unfortunately had to as the wait was far too long. As a British citizen, and of royal heritage I have been brought up to follow British “dinner table etiquette” and the mistake prevented me from doing this. My mother said she felt like she was in a zoo exhibit having that feeling that she was being watched whilst eating, which deeply made me feel embarrassed. No mention of compensation or extras was mentioned which left me quite disappointed. That being said however, the steak was very nice and I was able to swap my fries for vegetables. The view was also incredible from our table where we spotted some bunny rabbits chasing each other which we found amusing. We had a brilliants night sleep and woke up feeling refreshed seeing what breakfast had to offer. There was an full English as well as continental and a selection of fruits and juices. We were asked if we wanted tea or coffee or eggs. I went for a couple of poached eggs which were delightful. The continental breakfast I had was good. Overall my stay was a good one, however little things like the dated decor and steak incident let the hotel down. I also noticed there was a room service tray which had been left in my corridor all night which unfortunately made the whole corridor smell of greasy food. My mother is a vegetarian and she was deeply saddened and distraught by having to witness bones and the remains of a killed and consumed animal in the corridor of a luxury hotel. I had to give her reassurance once in our hotel room and escort her down the corridor every time we walked past, in her own words “the Cheshire Carcass”. We checked out and it was a lovely surprise to see that my meal had not been charged onto our room and it was compensated for after all. What I would say as constructive criticism to the hotel, is that communication is everything. It clearly wasn't communicated to the chef that I ordered a medium rare steak and it wasn't communicated to me that we were getting compensation. I was originally going to write a 3 star review for this hotel but this kind gesture from the staff for their mistake and inconvenience brought it up to a 4.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear EarlWilliamGeorge Many thanks for taking the time to post your very comprehensive review on Trip Advisor following your stay with us. We are delighted you enjoyed your stay and the team sorted the issues out for you with regard to the problems you had in the restaurant and I will ensure that they are aware to communicate what they have done to our future guests as well as ensuring that they are more diligent when doing corridor inspections for room service trays I will pass your other very kind comments on to the team. Once again many thanks. Kieran McCabe General Manager

"Excellebt"

4
24/04/2018

Excellent stay for the price paid. Great welcome upon arrival. Lovely quiet hotel; so peaceful. Only thing that was ‘wrong' was it was during the heatwave and room was so hot because the window only opened an inch. Some lovely walks around the hotel. Didn't try the leisure club.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Jilllian Many thanks for taking the time to post your review on Trip Advisor following your stay with us. We are delighted you enjoyed your stay and managed to utilise all the facilities we have to offer and I will pass your very kind comments on to the team. Once again many thanks. Kieran McCabe General Manager

"Disappointing visit this time"

1
22/04/2018

This must be the 20th time (at least) that I have stayed at this hotel (I stay a couple of times a year to meet up with friends). The last time we stayed in December 2017 I was disappointed because some revellers who had been at a wedding disturbed the whole hotel with their shouting and banging in the early hours. However, I put it down to bring a ‘one off' and we booked again for this weekend. However, once again we were all awoken again during the early hours by revellers shouting and banging round the corridors after an 80's party concluded. To top it off, this morning there was no hot water. Apparently there had been a power cut in the night so the boilers had gone off and there was no hot water. We were given an explanation but no apology or remedy. We are a group of more mature friends who meet twice a year to spend the weekend crafting together. This hotel has been great for that purpose for 10 years, but the last two visits have not been enjoyable. I want to come away to relax and catch up with friends. But today I am so tired I dread the drive home later. I have two more bookings this year with the hotel but I think it's time to look for an alternative venue. I understand the hotel needs maximum occupancy to operate, but perhaps consider placing non party guests at the end of corridors so they are not so easily disturbed.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear scmeakin Many thanks for posting your review on Trip Advisor following your recent stay with us, Please accept our apologies for the problems you encountered and the fact that nobody took the time to apologise to you. We do on all occasions endeavour to ensure that our guests treat the hotel with respect as well as using consideration for other guests when leaving at the end of the night. The situation with the Power cut was very unfortunate as it was only picked up on by the team in the morning which meant that it took time for the tanks to recover hence the reason why the water was not as hot as it should have been the maintenance team have now sorted the situation so we do not have that problem again in the future. I will also speak to the reception team about room allocations. Once again many thanks for your comments and please accept our apologies again. Kind Regards Kieran McCabe General Manager

"Decent hotel, reasonable price very average restaurant"

3
17/04/2018

Frodsham is tucked away in Cheshire. If you have to stay in this region you could do worse. the room was fine if dated, but the restaurant choice was very average and rather overpriced, not helped by items being 'off' after you ordered them at 7pm It does have a gym which is a bonus if you like to use the weights, and it is used by footballers round and about.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear alastairrr. Many thanks for taking the time to post your review on Trip Advisor following your stay with us. We are delighted you enjoyed your stay and we will take on board your comments about the restaurant but are glad you managed to utilise all the facilities we have to offer and I will pass your very kind comments on to the team. Once again many thanks. Kieran McCabe General Manager

"Laura's baby shower- Sunday 8th April"

5
09/04/2018

A big thank you to the staff at Forest Hills for making my daughters surprise baby shower such a lovely afternoon. The staff were lovely and helpful. The room was just right, comfortable and well laid out. Coffee and tea were unlimited, the afternoon tea was wonderful. A good selection of sandwiches cakes and scones. Chef please note, take the crusts off! A very pleasant experience. Would highly recommend.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear carolparry957. Many thanks for your fantastic review following Laura's baby shower on Sunday here at the Hotel, we are delighted your daughter and family had a great event and I will take great pleasure in passing your very kind comments on to the team at the hotel. Rest assured I will also have a word with the chefs about the crusts. Once again many thanks Kind Regards Kieran McCabe General Manager

"Ultimate Fitness & HIIT classes"

5
08/04/2018

Ultimate Finess classes now outdoors just in time for the glorious British summertime! It's a great cardio/strength blend circuits-type class. Not only is it a good workout (if you put the effort in) but it's a nice friendly class, with good team comradery! If your staying at the hotel, give it a go (regardless of your fitness levels)! Highly recommended. Rob

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Rob P Many thanks for your fantastic 5 star review of the Leisure Club and Ultimate Fitness and HIIT Class here at the Best Western Forest Hills Hotel. We were delighted to read your comments and will take great pleasure in passing them on to Tim our Leisure Club manager and his team. Kind Regards Kieran McCabe General Manager

"Very Disappointing - Dated and Poor Quality"

2
07/04/2018

Bathroom very dated and salmon coloured, reminiscent of the 70's (note there is a picture in the gallery taken by another guest) Dining experience very overpriced in restuarant and quality of food lacklustre at best. Breakfast also poor - items ran out mid service and had to wait for tables to be cleared. Eggs had to be cooked to order but scrambled eggs still arrived rubbery and overcooked as if they had been sitting around for too long somewhere in the kitchens. We will not be returning and will not be recommneding this hotel to our friends - not up to the usual standards of a BW Hotel. Poor at best :(

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear soulmate8 I was very disappointed to read your review on Trip Advisor following your stay with us, As I have said in previous responses we will continue to upgrade the facilities here at the hotel as and when finances are made available to us by the owners the bathrooms may be a touch dated but are fully workable and spotlessly clean. I apologise for what you have described as lacklustre food as we are proud of the good reputation we have built up for good home cooked cuisine. I am sorry we where obviously not to your liking. Kind Regards Kieran McCabe General Manager

"Really nice hotel"

4
04/04/2018

Stayed at this hotel recently. Room was nice and spacious, with multiple beds, ordinary DVB TV (not those locked-down hotel TVs), a few plug points and tea-making facilities. Only (very minor) negatives are the lack of air conditioning, and the bathroom looked tired and in need of refurbishment (was also strange that a groaning sound would be heard when the toilet was flushed). Other than that, room service was very fast and orderly, there's a big swimming pool accessible to residents and free wifi - crucially the wifi is encrypted. The area where the hotel is is in a picturesque countryside location, with the likes of Tesco and Morrisons less than 10 minutes away. Overall, quite a nice hotel - recommended.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Smoothyworld Many thanks for taking the time to post your review on Trip Advisor following your stay with us. We are delighted you enjoyed your stay and managed to utilise all the facilities we have to offer and I will pass your very kind comments on to the team. Once again many thanks. Kieran McCabe General Manager

"One night stay"

3
03/04/2018

Would have been 4 star rate but room 220 only had only one bedside light working and the bed was extremely noisy when ever you turned over. Uncomfortable mattress and an extremely small TV for the room size

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear neon1958 Many thanks for your review on Trip Advisor and rest assured we will look into the problems you have highlighted. Kind Regards Kieran McCabe General Manager

"Nice hotel but not a good evening meal"

4
03/04/2018

Arrived at this attractive looking hotel on Easter Saturday there was plenty of parking available and were checked in by a very pleasant receptionist. Our room was on the ground floor and the view from our room was stunning we were looking down on the Mersey it is in a stunning spot. We paid £105.00 for two nights bed and breakfast so felt that we had a good deal. One king size bed and a small divan with a table and two comfortable easy chairs made the room very comfortable, tea and coffee tray with complimentary biscuits, and a decent sized television was impressive , the bathroom was light and airy so no complaints at all. Breakfast was nice the staff very attentive and smart, coffee and toast brought to the table and then it was buffet style help yourself to a full English or pastries and fruit etc absolutely superb service we were very impressed Sadly there was one bug bear the resteraunt in the evening was a la carte and we really did not want this type of meal apart from the fact it was rather expensive, we ate out the first evening but on the second night after a long day visiting Liverpool we asked the staff if we could order from the snack menu and still sit in the resteraunt, They were very accommodating and gave us a nice table by the window, my hubby ordered a pepperoni pizza and I ordered beef burger Chips and salad the meal arrived after about half an hour and looked very good indeed but when we started to eat it the pizza was stone cold and the burger bun had been just taken out of a fridge I think, the burger itself was stone cold but the chips to be fair were piping hot. the waitress was very apologetic and offered to put it right but I really had been put off I cancelled my meal and when the pizza came back after five minutes just a tad warmer,we had a nibble on a piece each and gave up after that. Very disappointed a great hotel like this cannot get its snack menu edible I wonder what their A la carte standards are like. We would stay again if we were in the area but defiantly wouldn't partake in an evening meal.

"Two Artists make a delivery"

4
02/04/2018

As we had to deliver some pictures to a gallery in Frodsham on the Sunday morning I booked a weekend stay at Forest Hills nearby. Our journey from the Forest of Dean took three and a half hours so we were looking forward to relaxing once we'd checked in. Our first floor room was clean and fresh as was our bathroom. Although it was a little small compared to other recent hotel visits. I'd already booked a table for dinner when I made the original hotel booking so we relaxed until it was time to get changed for dinner. We were the first in the restaurant and from our window table we could see twinkling lights in the darkening sky across the Mersey Estuary. One smiling waitress took our wine order while another served our dinner. We were impressed with the food. Large portions, exquisitely presented and full of taste. We wanted to share a chocolate brownie for dessert but it was only served with ice-cream or chocolate sauce. We didn't want either. Although custard wasn't on the menu we still got a jug of hot custard with our brownie! After our "traditional" wet pudding in the bar (Cointreau for Jackie and a single malt for me) we returned to our room for a peaceful sleep in a comfy bed. We normally stay in hotels mid-week so Sunday breakfast (for us) was a bit of a nightmare. All the tables were occupied, the restaurant was packed and everything was self-service. We queued for 10 minutes before a table became vacant. I spoke with the receptionist afterwards and she apologised that weekend breakfasts could be a bit of a scrum! We delivered Jackie's pictures to the Arts Centre in Frodsham, took coffee and cake in a High Street 'deli' before driving off to explore the Delamere Forest. Judging by the packed car parks everybody was doing the same ...enjoying some unexpected warm sunny weather! Compared to breakfast our dinner was a sedate occasion and we enjoyed another superb meal served by friendly staff in the quiet restaurant. (We got custard with our dessert again!) Monday breakfast was as we prefer breakfasts to be. Personal waitress service, piping hot food in a very quiet restaurant! We enjoyed our weekend break and using some of my accrued Best Western Rewards points (for the Sunday) the bill was very reasonable. With discounted tickets (bought from Reception) we checked-out and spent four enjoyable hours wandering around Chester Zoo before heading back to the Forest of Dean.

"Great Base for Chester Zoo"

4
02/04/2018

Really friendly staff and a good size of family room made this a perfect stop off for a day at the zoo. Pool facilities dated but perfectly suitable although the gym machines weren't great! Main issue was the heat in the bedroom as we were cooked all night! Would return again if we came back to this area.

"Another lovely stay."

4
29/03/2018

Once again another great stay - everywhere was clean, good night's sleep, yummy breakfast, great views, great staff and thoroughly enjoyed using the leisure facilities - everything we want from a short break. We will return soon for another chill-out stay.

"Amazing"

5
25/03/2018

The family room was enormous and well furnished. The spa was unexpected and totally fantastic. Utilised it fully and was clean and well maintained. I will definitely be recommending this hotel to all.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Kai G Many thanks for taking the time to post your review on Trip Advisor following your family stay with us. We are delighted you enjoyed your stay and managed to utilise all the facilities we have to offer and I will pass your very kind comments on to the team. Once again many thanks. Kieran McCabe General Manager

"Great Visit!"

4
21/03/2018

I spent 2 night here on business. I was upgraded to an executive room which was huge and very comfortable. There was everything I required and more. The service from all the staff was exceptional and professional. My only down side was the bar area was not really big enough should there be a few people having bar meals. The Christmas decorations were still up on my arrival and they were delightful!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Annielou11 Many thanks for taking the time to post your review on Trip Advisor following your recent business stay with us. We are delighted you enjoyed your stay and I will pass your very kind comments on to the team. Once again many thanks Kieran McCabe General Manager

"Another great experience!!!"

5
18/03/2018

Our stay on New Years Eve is one we wont forget. From the welcome on arrival to the departure as it was so enjoyable. The Dinner and entertainment were excellent. The atmosphere made it such a memorable evening. We live locally, so decided to go back and stay for the Valentines Massacre Evening which was so entertaining.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Gary B Many thanks for taking the time to post your review on Trip Advisor following your New Year and Valentines stay with us. We are delighted you enjoyed your stay and I will pass your very kind comments on to the team. Once again many thanks Kieran McCabe General Manager

"Family stay "

4
16/03/2018

Stayed overnight as was attending a birthday party. From the first moment we checked in I was impressed with the friendly customer service. We had a family room with was large, a double bed, 2 single beds, fridge and a sofa bed with still plenty of room to move about. The bathroom had a double walk in shower and the entire room looked like it had been recently refurbished. The amenites are good, pool (which the childrrn loved) steam room, sauna, gym, bar serving bar food. Excellent value for money considering I have paid more to stay in a premium inn. The breakfast was excellent, good choice even offered choice of egg including omelette. We had something to eat off the bar menu which was Ok, sandwiches nice, the frozen chips let it down. If you are looking for somewhere to stay in this area I would choose this hotel over the other local hotels such as Holiday Inn or Premier Inn. My children keep asking when we can go back.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Richard E Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us. We are delighted you enjoyed your stay and I will pass your very kind comments on to the team. Once again many thanks Kieran McCabe General Manager

"Our perfect wedding day"

5
15/03/2018

The staff at this hotelcouldn't do enough for us on our wedding day, fantastic especially Kieran who looked after us all day. The venue was set up beautifully and the food was lovely, they catered for everyone's needs. The service was first class.

"Great place to stay"

5
07/03/2018

Lovely hotel with professional and excellent staff. Good sized rooms and location very good for visiting nearby Chester and Liverpool. Frodsham is a great village with good amenities. Wi Fi excellent and complimentary.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Christine O Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us. We are delighted you enjoyed your stay and I will pass your very kind comments on to the team. Once again many thanks Kieran McCabe General Manager

"Perfect!"

5
02/03/2018

Was married here in 2012.was a haunt in my teenage early twenties. Go back often Great for break.family get together Lovely location. Staff always loverly. Food could be better but you don't have to stay 8n the hotel. Love the pool and just nice to relax.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear garchris3 Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us. We are delighted you enjoyed your stay and I will pass your very kind comments on to the team. Once again many thanks Kieran McCabe General Manager

"Daughter's Wedding "

5
26/02/2018

Stayed for two nights at Forest Hills Frodsham Friday & Saturday. Evening meal on the Friday, pre booked, as part of the package, was three courses could only manage first two, food was excellent. Bar prices as expected for a hotel. Room was large but a tad noisy at night as it was over charging bay for Elec cars? The Saturday was our daughter's wedding. This went without a hitch Kieran McCabe cannot be praised highly enough for organising this event he and his team did a great job during the full event. The wedding breakfast and later buffet were really good. The next days breakfast went down well too. Would recommend this venue if anybody wants a well organised wedding and a great place to stay.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear RSContour Many thanks for your fantastic 5 star review on Trip Advisor following your daughters wedding here at the hotel and even more thank you for the personal mention. We have a fantastic team of staff here who work tirelessly behind the scenes to get things right and that all helps to make a very successful day. It was an honour and our pleasure to be involved and we hope to see you and all the family again very soon. Kind Regards Kieran McCabe General Manager

"Nice hotel"

3
25/02/2018

Nice Hotel and Spa. Food was disappointing Seafood starter was Squid, Whitebait and king Prawns, Squid was tough whitebait was crisp and hard, sent most back, waitress was not really Interested. main course Salmon was over cooked, steak was only just warm and a delay in bringing sauce, breakfast was good on Saturday, Sunday 15min wait for fried eggs, none under the buffet hotplate

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear John W Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us. Please accept our sincere apologies for the problems you encountered with the food and as we have already sorted this via private email I hope you will visit again very soon Once again many thanks Kieran McCabe General Manager

"Very good"

4
23/02/2018

We had a last minute booking . The room was clean and comfortable although pink bathroom needs updating. The staff were excellent and extremely warm and welcoming and helpful. Breakfast was very good and this hotel represents excellent value for money

"Brilliant yet again"

4
23/02/2018

Great room,clean tidy.Requested a certain room and got it,perfect.Staff great in every department.Would highly recommend,restaurant and food very good,Its a great all rounder.Im going back soon for another cozy break.HAPPY DAYS.

"Gourmet Evening"

5
17/02/2018

Had an excellent wine and gourmet evening at the Forest Hills yesterday. The host was very entertaining and knowledgeable. Food and wine was to a very high standard, all served by courteous staff - nothing was too much trouble. The background music was also excellent. Great evening.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Gary S Many thanks for you 5 star review of our Gourmet Evening last week and we are delighted that you enjoyed the great food and wine we had on offer. Its a great feeling when our guests tell us how much they enjoy their stay. Many thanks again. Kind Regards Kieran McCabe General Manager

"Long but happy stay!!"

4
14/02/2018

Due to a secondment to a nearby office, I ended up staying 12 nights. On arrival I was quickly checked in and told where my room was. On entering the room (double bed, single occupancy) I was very happy with the lay out and spacious room. There was plenty of space to unpack and a generous wardrobe area. The only negative was the ensuite bathroom. Very dated but clean. The peach suite looked like something out of the ealry 90's, maybe the 80's. The hotel is situated on top of a hill and is a 5 minute drive / 20-30 min walk from the main high street in Frodsham. I wouldn't advise walking unless you are very fit as there is a 1 in 16 hill just before the top. In fact I had the use of a car and the night it snowed, it was very touch and go if I was going to reach the top. The breakfast in the morning was excellent. Choice of cereals, continental and then the obligatory full English. Food was hot and well cooked. I used the snack menu for evening meals, as I was getting back late. Room service was excellent and food was always hot. They have a spa and swimming pool which was available for guests. I would recommend this hotel to anyone and if I was to return to work in the my Frodsham office, I would definitely stay here.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear jimvenn Many thanks for taking the time to post your review on Trip Advisor following your 12 night stay with us here at the Best Western Forest Hills Hotel. We are delighted as a team that you enjoyed your stay as we do try to make our longer term residents feel like its a home from home. As I have said in previous responses we will continue to upgrade our facilities here at the hotel as and when funds are made available to us. Many thanks again for a great review Kind Regards Kieran McCabe General Manager

"Wedding stay!"

5
12/02/2018

We stayed for a family wedding! Suzanne the receptionist went out of her way to help from start to finish. All staff where friendly and helpful! Great atmosphere and family friendly. All the hotel was clean. Really enjoyed our stay!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear abigailb368 Many thanks for your great review after your recent wedding stay here at the hotel and rest assured I will pass your fantastic comments on to the team and especially Suzanne. We hope you visit again very soon. Kind Regards Kieran McCabe General manager

"a bit hit and miss"

3
06/02/2018

Forest hills is in a great location, especially if you like to walk in countryside. The hotel is well set out the staff are friendly and helpful. The rooms are spacious comfortable and clean as is the hotel throughout with every facility required. There was a wedding on the night we were there so we ate in another restaurant which was a perfectly pleasant dining room, unfortunately the food was very poor, neither myself my Wife or our granddaughter enjoyed our meal, maybe it was a one off because of the wedding. The only other downside was the temperature of the pool area, the water was fine but as soon as you got out it was freezing so we had to stay immersed at all times. looking at other excellent pool reviews maybe this was also a one off as we were in the pool at about 7 p.m on a Saturday. This is a very nice hotel and we would return for the location alone but might not eat in thee restaurant.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear StephenH8816LM Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us. I was extremely pleased to read all the very positive comments in relation to Location Staff and the cleanliness of the hotel and for that we are extremely grateful. We do tend to have a large number of weddings and functions here at the hotel every weekend and wherever possible do try to offer an alternative to our guests when rooms are in use for private functions. I am sorry you had a disappointing meal and will certainly be discussing your comments with the food and beverage team. Many thanks again for your review and we hope to see you again very soon. Kind Regards Kieran McCabe General manager

"Fab 50th birthday"

5
04/02/2018

Staff lovely, I booked 3 rooms for my immediate family and the staff were all lovely ensuring we had a lovely stay. Balloons and chocs on arrival and birthday greetings. Pleasant meal on the evening and fab swim. Welcome pack for dog with walk suggestion. Definitely worth a stay and would recommend. Rooms clean and comfortable. Thanks everyone!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear HelenStaffs Many thanks for your 5 star review of the team and the Best Western Forest Hills Hotel its a fantastic boost for us all here at the hotel when we get reviews such as yours and I will take great pleasure in passing your very kind comments on to them all. We hope you will continue to be a regular visitor to us and look forward to seeing you again very soon. Once again many thanks Kind Regards Kieran McCabe General Manager

"Helpful and caring leisure staff"

5
02/02/2018

I have just started to take a lovely lady swimming at the Forest hill leisure club who has got Dementia. Tim and his leisure team have been so wonderfully helpful and caring towards my friend. I cant express how grateful I am to them. Tim provided my friend with a towel as my friend had forgotten hers, and allowed me to roped off a lane for her as she was unsure about entering water. My friend has really enjoyed coming swimming and has now made some new friends up at the club. I would highly recommend the hotel and leisure facilities to anyone. Thanks Tim for making my friends experience such an enjoyable one.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Jane P Many thanks for your fantastic 5 star review of the Leisure Club here at the Best Western Forest Hills Hotel. We were delighted to read your comments and will take great pleasure in passing them on to Tim our Leisure Club manager and his team. Kind Regards Kieran McCabe General Manager

"another excellent stay"

5
27/01/2018

popped down on our Santa run, as always a very friendly welcome, rooms were immaculate and the evening family meal was excellent/ friendly, courteous staff with a can do attitude a credit to the hotel highly recommended

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Daer ch00chter Many thanks for your great review on Trip Advisor following your recent stay with us we are delighted you enjoyed your time with us and hope you make it a more regular visit. Once Again many thanks Kind Regards Kieran McCabe General Manager

"What a difference "

5
24/01/2018

Can not fault the FH hotel, the changes made are noticeable instantly. The new ops manager is excellent and brings new energy to what we're an already good team, where nothing is too much trouble. The facilities are also very good and well maintained, as is the chef and changes to the menu. Danielle the waitress at dinner was superb, who was a trainee at my last visit. Well done all, credit where it's due.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear rob m Many thanks for your 5 star review of the team and the Best Western Forest Hills Hotel its a fantastic boost for us all here at the hotel when we get reviews such as yours and I will take great pleasure in passing your very kind comments on to them all and especially Danielle whom you named personally. We hope you will continue to be a regular visitor to us and look forward to seeing you again very soon. Once again many thanks Kind Regards Kieran McCabe General Manager

"BRILLIANT"

5
19/01/2018

We stayed here overnight for a spa weekend and it was brilliant. All the staff our so pleasant and polite. The rooms are ideal for an overnight stay with comfy beds and plenty of storage space ok the bathrooms are a bit dated but all very clean. The food at the hotel was lovely and very reasonably priced but the drinks are abit on the pricey side. The spa facilities were great and the staff also very friendly. All in all we had a lovely weekend and I would recommend this hotel to anyone.

"Review of the gym"

5
15/01/2018

In October last year my brother and sister chipped in to buy me a package which the gym was offering called LBD. To be honest I was bloody annoyed as I HATED exercise and didn't even own a pair of trainers. I did however need to do something about my fitness and weight, so I went along (new trainers in hand). Well the gym was such a welcoming place and the staff so knowledgable, approachable, helpful and inspiring that I fell in love with the place and thanks to the LBD programme I lost two stone before Christmas (8 weeks). I am now a gym addict. I persuaded my friends to give it a try too and they also love it. My two kids enjoy the pool and kids fitness classes which are really fun. I've stuck on a pic of my eldest joining in on one of my PT sessions. I mostly work out in the small functional suite which is well stocked with a range of equipment. This room is downstairs and has a nice view of the pool. A good thing about this room is if you are or where like me and not used to the gym it's quite a private space where you can work out. There is a two story gym area which is much bigger and the atmosphere in that room is very positively driven. If you are visiting the area or are a local resident I can honestly recommend this gym and the Packages of training on offer. Only draw back is I would like the pool to be bigger, but size isn't everything!

"Always enjoy staying at this hotel "

5
14/01/2018

Stayed at this hotel several times, and always greeted by friendly staff. Food in the restaurant is excellent and the leisure facilities are good, with a well equipped gym and a good sized pool. I'd like to give a special mention to Tim and James who are part of the leisure team.

"Very good until the end "

3
14/01/2018

Loved the place, had a great time, good entertainment on and lovely staff. Would have gave 5 stars but was shocked to the core when I was lying in bed the following morning and a member of staff just knocks and walks in straight away using her own key looks at me and walks out again. This was 9.45am and we had the room until 11.00 Why did they enter, luckily I was just lying in bed and not walking around in the nude. Put me off booking again this has.

"Leisure Facilities"

4
10/01/2018

The leisure facilities at the hotel are a high standard and any issues are rectified easily and quickly with small disruption to the members and the guests. The pool is at a good standard to relax and enjoy a swim, steam/ sauna and jacuzzi. Staff are friendly and acknowledge you when entering the facilities offering essentials such as a padlock to use and answer queries. You are able to find a staff member to assist and help when possible creating a comfortable environment.

"excellent"

5
04/01/2018

overall from the start to the end of our stay the staff and hotel was excellent friendly and cheerful nothing was to much trouble all the facilities was available and clean would definitely recommend this hotel

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear mariehD606FO. Many thanks for taking the time to post your 5 star review excellent on Trip Advisor following your recent stay at the Best Western Forest Hills Hotel, we are delighted you enjoyed your time with us and will take great pleasure in passing your kind comments on to the team here at the hotel. We hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Our Wedding Celebration @ Forest Hills Hotel (Happiness is togetherness)"

5
03/01/2018

Our Wedding Celebration @ Forest Hills Hotel (Happiness is togetherness) with family and special friends a really special day, which started as a small quiet event and then developed into a full day and evening occasion with more than a little help from Tracey Harding Senior Conference Events Organiser. Yeah this was actually a case of don't tell the bride (Sissi) The hotel is located in our part of the world on Frodsham hill surrounded by fields, the famous sandstone trail, lovely views of the Cheshire plains and the golf course which I have frequented on numerous occasions. In total we arranged - accommodated around thirty guests staying over without many complaints, we stayed in room 106 on our wedding night. Constant baby crying throughout the night was a minor issue after a long special day. Wedding lunch – Evening Buffet – Breakfast yeah – yeah - yeah ((All good)) Sincere thanks!! Finding the love of a lifetime is made possible when one has already experienced a lifetime's worth of love. Thank you to our friends, family members (Eastern and Western), Tracey Harding and her wonderful hotel staff without whom this day would never be possible. Life is partly what we make it, and partly what it is made by the friends we choose! Love & Respect …… Mr Gordon & Mrs Sissi xx (Sandymoor Cheshire)

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Gee D. Many thanks for taking the time to post your fantastic review on Trip Advisor following your wedding celebrations here at the Best Western Forest Hills Hotel last week. We are delighted that you and Sissi and all your family had a great day and I will take great pleasure in passing your kind comments on to the team and especially Tracey and Bob who looked after you. We hope you have had a very Happy New Year and we wish you both happiness for the future. Once again many thanks Kind Regards Kieran McCabe General Manager

"“Ultimate fitness” class"

5
03/01/2018

Have done a few of the “Ultimate fitness” classes at the Forest Hills hotel gym. A great class, with great instructors - who will push you as hard as YOU want to be pushed. You'll get out of the class what you put in. Highly recommend 45ish minute blitz. I'll be going back for more!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Rob P Many thanks for your great review on the Ultimate Fitness class I will ensure the guys in the leisure club keep up the good work. Many Thnaks Kind Regards Kieran McCabe General Manager

"New Years Eve Family Event"

5
02/01/2018

Excellent Event. Well organised. Buffet excellent. Disco excellent. Staff very friendly. We all stayed for the night so had use of the spa in the afternoon. My grandson loved it. Breakfast brilliant. Could not fault this event. Would recommend for families.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Patella2014. Many thanks for your five star review after your New Years eve stay here at the Best Western Forest Hills Hotel. We are delighted that you enjoyed the Family and Friends night so much and got to use all the facilities we have to offer. We hope to see you and your family again in 2018 and would like to wish you a very happy 2018. Kind Regards Kieran McCabe General Manager

"Fourth Year Christmas Day Lunch"

5
01/01/2018

Had another wonderful Christmas Day lunch here with my family. We were met at the door and welcomed warmly. The layout and the decoration of the tables is a credit to the hotel. The staff and waiting staff were efficient yet discreet. The food was excellent in choice and quality. We were never hurried through our 4 courses. We then retired to the Delamere Room for coffee and beautiful chocolates. The tea and coffee was replenished regularly, as were the chocolates! The efficiency and friendliness of the hotel made the experience a truly special day. A special thank you to Kieran, the Manager for managing the event and excellent service.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Lorrymac Many thanks for the fantastic review following your Christmas day lunch with us here at the hotel. Its fantastic to see all our regular guests returning year after year and it was our pleasure to look after you. Many thanks for the personal mention and we hope to see you all again very soon. Have a fantastic 2018. Kind Regards Kieran McCabe General Manager

"family event new years eve"

5
01/01/2018

Attended The Family New Years Eve Event Had A Fantastic Time With Our 5 Year Old Daughter The Buffet Was Ample The D J Kept The Children Entertained With Adults Involved The Family Room Was Fantastic And SPA Was Also An Added Bonus The Breakfast Was One Off The Best I Have Had All Credit To The Staff Looking Forward To Returning There Very Soon Kind Regards Nick And Family

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Nicholas P. Many thanks for your fantastic review after your New Years eve stay here at the Best Western Forest Hills Hotel. We are delighted that you enjoyed the Family and Friends night so much and got to use all the facilities we have to offer. We hope to see you and your family again in 2018 and would like to wish you a very happy 2018. Kind Regards Kieran McCabe General Manager

"Xmas lunch"

2
27/12/2017

Very disappointed with the whole experience. Xmas day lunch was booked for a family of four. There was no atmosphere at all and the staff looked as if they Did not want to be there. The meal was so mediocre , no way worth the £70 + per head i paid. When we left my son left a small soft toy on the table, within half an hour we returned to the hotel but staff claimed that it could not be found. This is very strange as it would have been seen when the table was cleared. I was told that they would keep looking and that I would receive a call to confirm either way, I did not get that call. I rang reception the following day, the lady I spoke to said she would check and call me, again no call. This is very poor customer service indeed. I will not be going back there.

"Great night for Amy's 21st"

5
21/12/2017

We stayed Saturday (16th December) had a few drinks in the afternoon while catching up with guests coming to the party, Staff were all very friendly in the bar area. We went to our room which was very clean and tidy had everything that we needed in there like tea, coffee, biscuits, shampoo etc. The food was gorgeous at the party and staff were very nice, thanks to everyone for making Amy's party brilliant. I would definitely recommend anyone to have there party at the forest hills Hotel.

"Lunch"

5
21/12/2017

Booked table for lunch for my wife and I, what a wonderful and pleasurable experience, excellent service and equally excellent food, good value for money and will certainly return, have been many times in the past (8-9 years ago) wish I had returned sooner. well done Forest Hills.

"The Sinatra-Bubl? swing show.15th december."

5
19/12/2017

Booked our rooms early and our show tickets. Extremly good value. Good clean quiet room too. Excellant show followed a very good meal indeed . 2 hours of drinks free and complemented by 3 bottles of wine on the table. All together for the double room , show , drinks and food. A good hearty buffet breakfast,pleasant staff and premises and very clean hotel too, means excellant value for money in our opinion.. will book in again for another show.

"Xmas party overnight stay, enjoyable despite the meagre meal portions"

4
12/12/2017

Clean rooms of a good size with everything you need for an overnight stay, tea coffee biscuit, hairdryer etc. We arrived early so we use the pool facilities, staff on the leisure facility reception were unaware that it is possible to hire a bathrobe & only one member of the hotel reception staff knew this too. On the phone we had been told it was £5 deposit when it was actually a £5 charge. The pool was nice but the jacuzzi wasn't working & with only one lounger & 2 plastic chairs we didn't get our group poolside relaxation we wanted. The Motown Xmas party evening was enjoyed by all of our group, with the great music choices the dancing started early just after the soup starter was cleared. This continued throughout the evening & we all loved the live singer TJ. There are no choices in the 3 courses, carrot soup with roll ( we did get butter) chicken or veggie ricotta cheese parcel, one piece of carrot, HALF a pig in blanket chipolata, 2 pale 'roast' potatoes, a small ball of stuffing, 5 tiny overcooked sprouts & a tough piece of chicken with gravy barely covered half of the plate. And it was a small plate. The orange flan dessert was nice served with the thinnest of cream. The free drinks are from 9.30 to 11.30 all non-branded versions. So good job we didn't have high hopes for the meal. Decent breakfast in the morning & all the staff were very helpful

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear lovetheunexpected Many thanks for your positive review of our Christmas party night with TK here at the Best Western Forest Hills Hotel, Apologies if you felt the portion sizes where not up to what you where expecting and I will certainly be discussing it with the catering team. I will also ensure that the team are aware of the policy of hiring bathrobes. We hope to see you again very soon and thanks again for the review. Kind Regards Kieran McCabe General Manager

"Nice family stay"

4
10/12/2017

Nice hotel with a lovely view, but can be extremely busy with functions. Leisure facilities are good and family rooms are a great size with a double bed plus two single beds. One down side is that there are no lifts so can be difficult.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear perfecthart. Many thanks for taking the time to post your review following your recent stay with us. We are delighted you had a nice family stay and hope it will not be to long before you decide to return. Many thanks again. Kind Regards Kieran McCabe General Manager

"A butter shortage in Frodsham"

4
08/12/2017

This is a truly lovely hotel with great views, superb sleep quality in the bed - I want those pillows !! And the Christmas decorations were lovely. I had two very comfortable nights with truly excellent wifi in room. But in the evening there is a shortage of bread and butter in Frodsham. On the first night I had pate and toast, which was literally pate and toast, and the 2nd day i had a lovely Ploughmans salad, with the meanest amount of bread not even a whole petit pain, just a couple of tiny slices and no butter. Us Brits are raised on bread and butter - give us butter with our bread please.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Karen E Many thanks for taking the time to post your review and we are delighted that you enjoyed your stay with us its unfortunate that the team didn't pick up on your need for more butter because I can assure you we certainly have plenty of it in the kitchen. Maybe next time you stay we can give you a Butter overload and I will ensure the team are aware of it. Once again many thanks Kind Regards Kieran McCabe General Manager

"Great service"

4
02/12/2017

4 employees from my company stayed here for a week whilst we completed a project in the region. Staff were great, especially Suzanna who was extremely accommodating when we needed urgent items delivered and paperwork printed.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear dean077 Many thanks for the great review on Trip Advisor and I will ensure that your comments are passed on to the team and especially Suzanne. It great when the team get this level of positive feedback Once again many thanks Kind Regards Kieran McCabe General Manager

"Nearly Perfect"

4
27/11/2017

Back for our annual visit to Oulton Park and this time I didn't even check the Premier Inn Price We arrived late on the Friday to find a Guide Leader Convention and a fully booked hotel Stupidly I had booked via booking.com who had allocated me and my Son a Double rather than a twin. The staff resolved this with a mattress on the floor the first night and a fully made up bed for our second night which we were happy with considering it wasn't the Hotels error Breakfast great as normal Cab't really fault the place

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear PhilSIDC Many thanks for posting your review on Trip Advisor following your recent stay with us we are really grateful for the positive feedback and that you enjoyed your stay with us, we will ensure next time you book direct with us you are allocated the type of room you need. Once again many thanks and hopefully we will see you soon. Kind Regards Kieran McCabe General Manager

"Best Western Forest Hills"

3
20/11/2017

the room was nice and clean but the smoke alarm was covered in a plastic shower cap, I ate in the restaurant, 50% of the mussels were closed and had to be sent back , and the steak which was ordered medium rare arrived well done. the hot apple pie was Luke warm and the cream was just full cream milk , in all not what I expect from best western

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Patrick J, Many thanks for completing your review regarding your recent stay at the Best Western Forest Hills Hotel. Following on from my private email I wanted to offer again our most sincere apologies for the problems you had in the restaurant. I will also investigate why there was a plastic shower cap on the smoke alarm and the housekeeping department have missed this, I can only assume it was a previous guest who thought they could smoke in the room but again that should have been picked up on and dealt with correctly. If you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at the hotel. Kind Regards, Kieran McCabe General Manager

"Excellent"

4
10/11/2017

Part of a family group staying here to celebrate a very special birthday, also held in the hotel. It was an excellent choice. Rooms were good, comfortable and clean and breakfast the next morning was excellent. The meal was very good and the birthday girl loved it, everyone did. A great night and thanks to all staff. The latter were superb, friendly and professional. Recommended!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear jcolesw2 Thank so much for your great 4 star review of the hotel, we are delighted that you enjoyed celebrating a very special birthday with us here at the Best Western Forest Hills. I hope you and your family will take the opportunity to visit us again very soon. Kind Regards Kieran McCabe General Manager

"Very friendly hotel, great for famolies"

5
02/11/2017

We went, with two granddaughters, overnight. It is located in large grounds with excellent views over the Mersey estuary and surrounding countryside. Our room had 2 single and one double comfy beds but was still large enough to move around with ease. The swimming pool and jacuzzi were great and the kids had a great time. Breakfast was better than your usual hotel buffet ones and eggs were freshly cooked. I have to give a special mention to all of the staff who were bright, cheerful and very helpful at all times. We will definitely visit again with the grandchildren.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Rodney H. Thank you very much for posting such a great review on Trip Advisor following your recent stay with your granddaughters. We are very fortunate to have fantastic family rooms and such a great location. I will most definatly pass your kind comments on to the team here at the hotel. Once again thank you Kind Regards Kieran McCabe General Manager

"Pleasant hotel"

3
29/10/2017

Pleasant hotel in terms of rooms, all clean and comfortable, and the location and price are nice. Food is not badly priced, at least at the bar, but average. Service rather diffident and variable. I didn't manage to use the leisure facilities but they did look good.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear LordOfMerlewood. Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us here at the best Western Forest Hills Hotel. We are delighted you enjoyed your visit and hope you will return very soon. Kind Regards Kieran McCabe General Manager

"Great service and value "

5
29/10/2017

Fantastic service, great staff. Great location for Chester and Liverpool Great value for money. Good pool and leisure facilities Food was good and good choice Executive suite very nice and worth money

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Ian G. Many thanks for your fantastic 5 star review on the hotel. We are delighted that you enjoyed your stay with us and hope to see you again very soon. I will take great pleasure in passing your kind comments on to the team Kind Regards Kieran McCabe General Manager

"Leisure Club"

4
27/10/2017

I've been a leisure club member for 17 years and this week was the first time the showers by the sauna and steam room actually looked clean! Appreciate your efforts Tim. Keep it up. P.S. I think the gym would really benefit from having a cable cross over machine :)

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Member231. Many thanks for your great review and I will take great pleasure in passing your kind comments on to Tim and the team in the Leisure Club Kind Regards Kieran McCabe General Manager

"Pleasant, comfortable old-fashioned hotel"

3
27/10/2017

My wife and I stayed here for just one night after arriving on an evening flight to Liverpool Airport. The reception staff were very friendly and welcoming. Our room was on the first floor. Surprisingly the hotel has no lift, which would definitely have been a challenge with 2 medium suitcases, but the bags were quickly taken up to our room by a young guy from the spa fitness centre. The room was cosy and well-furnished, if rather hot. No air-con and a big hot pipe running under the window. We had 2 good sized twin beds. My bed was reasonably comfortable, but my wife's was very old and creaked and groaned, the mattress lumpy and uncomfortable. The hotel definitely needs to replace such old beds. The bathroom was small, but the shower worked well, plenty of hot water. The seat on the WC was a nightmare; it seems to have been just replaced, as it was new, but really cheap and flimsy, threatening to throw one off the loo at the most embarrassing time. This needs sorting out. We just had bar snacks. But these were tasty and there was a reasonable selection of beers and wine. Service was friendly and quick. The following morning we had a very good full breakfast. The chef unfortunately initially offered undercooked bacon and sausages, but the young serving lady quickly had a word with him and we then got nice crispy tasty bacon and good sausages within 5 minutes. Excellent service. The hotel is a bit off the beaten track, but the taxi driver found it with use of his satnav. Quite an expensive run from Liverpool Airport. But in return it offers a great view. We did not use the spa facilities, as time was short. Not at all a bad hotel, and the staff were really good. Just needs to invest some money in better beds and fittings. And maybe a lift - if that is technically possible?

"Really nice"

4
26/10/2017

Nice welcome at check-in. I visited the hotel with two children and was impressed that the leisure facilities catered for them. My children had the pleasure of a fitness workout under the expert supervison of Tim. Tim designed and taylored a brilliant junior workout - which left me time to go to the gym. The swimming pool, jazucci bath and sauna were comfortable and relaxing. The rooms were a bit hot - however were comfortable. TV could benefit from being mounted on the wall, as the screen is difficult to see when lying in bed.

" Great stay! "

5
17/10/2017

Stayed at the hotel for two nights as we were attending a wedding nearby. We stayed in room 104 which the bathroom I believe, has been recently updated/renovated. The hotel is surrounded by fields which is lovely. All staff were very friendly, even gave us an ice bucket and glasses when we were getting ready in the morning. The room and bathroom were spacious and the shower was great. We had booked a local hairdresser and makeup artist and there was more than enough space for us all in the room! Breakfast was OK, nothing out of this world but everything you need. Very reasonable price for the stay, I would definitely stay here again if I returned to the area.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear theObservers Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed an overnight stay with us when attending a wedding locally and that you believe we are a great place to stay with friendly staff, spacious rooms that are well equipped and comfortable with the bathroom being modern and clean, and that you would book here again. Thank you for your comments it will be my pleasure to pass them on to all the team here at the Best Western Forest Hills Hotel. Kind Regards Kieran McCabe General Manager

"lazy sunday"

5
11/10/2017

we made a reservation on their special lazy sunday offer. Because we are Best Western members we were upgraded to a suite. Afternoon tea was one of the best we have ever had. Evening meal was excellent value for the price. Breakfast normally a buffet but on thi s occasion the meal was cooked fresh in the kitchen.The dinning room has fantastic views across the wirral.The staff were all very helpful and proffesional. Very close to Cheshire Oaks outlet

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Anthony J Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed your lazy Sunday stay with us that you believe we are a lovely place to stay that the staff are friendly and pleasant and that you would recommend this hotel to all, that you could of stayed for a year praise indeed. Thank you for your comments it will be my pleasure to pass them on to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"Intense zone "

5
09/10/2017

The new class 'intense zone' on a Saturday morning at forest hills is definitely worth a go! Challenging activities to get all the muscles working whilst having fun outside! The trainers made it fun and light hearted whilst also pushing us to our limits! Flipping tyres, pushing a sled and pulling ropes were just a few of the many exercises that got the heart beat going! It was definitely the best way to start a Saturday morning and I will definitely be going again this week! Thanks leisure team!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Alison R Many thanks for your great review and I will most certainly pass your comments on to Tim our new leisure club manager and the team. Tim is making some fantastic changes to the club the new classes and timetable being the first of many. Once again many thanks Kind Regards Kieran McCabe General Manager

"A great place to stay."

4
06/10/2017

We were looking for a hotel for an overnight when visiting the Chester area. This hotel came up on a deal and it was a great choice. The hotel staff were friendly and quickly got our room sorted out. The room was spacious, well equipped and comfortable. The bathroom was modern and very clean. We didn't have breakfast as we weren't after breakfast but it was 7 for continent or £11 for full which isn't too bad given the room cost. I would book here again.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Big G Mac 61 Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed an overnight stay with us when visiting Chester that you believe we are a great place to stay with friendly staff, spacious rooms that are well equipped and comfortable with the bathroom being modern and clean, and that you would book here again. Thank you for your comments it will be my pleasure to pass them on to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back very soon, have a look at our website we have various promotions that take place throughout the year with October half term just around the corner. Kind Regards Kieran McCabe General Manager

"Children's Zumba Class - excellent"

5
03/10/2017

Excellent idea to bring the children's Zumba class to the hotel. My daughter absolutely loved it and the ladies who ran the class were brilliant with the children. My 4 year old daughter can't wait to go again next week

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Kayleigh B Thank you for posting your review on Trip Advisor I was delighted to read that your daughter absolutely loved the children's Zumba class, and the ladies that ran the class brilliant and she cant wait to go again. Keep an eye out for the many exciting things taking place within the club over the following months that Tim the new Leisure club manager and his team are planning. It will be my pleasure to pass on your compliments to Tim and the Team here at the Best Western Forest Hills Hotel. Kind Regards Kieran McCabe General Manager

"Great place to stay"

5
27/09/2017

Lovely place to stay. Staff are friendly and pleasant. Room was too a high standard. Would I recommend , yes definitely. I could of stayed there for a year. Master suite is perfect Full marks Thanks AndyROB

"Very family friendly"

5
27/09/2017

We spent a few nights here with our 3 kids as a base to explore the North West. The check-in was made special for the kids as they each received a Kids Welcome pack, which including colouring's, balloons, aeroplane toy etc. The room was massive and had a Double bed, two single beds and double sized sofa bed. There are not many Hotels that cater for families of 5 people. The kids also enjoyed the Hotels pool and leisure facilities. The staff were very pleasant and had a great attitude towards the kids. The only gripe that I had was that I was told at Check-in that if 2 adults paid for a Full breakfast then the kids would eat breakfast for free (They knew we had 3 kids). We had breakfast twice but on one the days they charged us and extra £5 for 1 of the kids. So when I queried this on paying the final hotel bill, I was told rather abruptly that "That is the policy, you must pay the £5". So how do you not explain the policy on check-in and how do you pay pay the charge on 1 day and not on the other day??? I wasn't going to make a huge fuss over £5 but it did leave a sour taste after such a great stay.

"Rooms not great "

2
24/09/2017

I stayed 2 nights. Upon arrival I was greeted by a lovely lady on reception with a beautiful smile. She explains everything to me, booked me in for dinner in the restaurant (reviewed separately) and gave me my key to room 123. Got to my room key kept flashing Redland wouldn't work. Back to Reception for a new key. Immediately sorted and in I go to my room. The room was spacious and clean except for a scrunched tissue found on the bedside (presumably forgotten about by the maids as everything else was spotless).I couldn't find a thermostat either but as I was comfort enough. The TV remote controls also had few working buttons. The arrows, ok and off buttons making watching TV in bed pointless. Luckily I'm not a TV fan so I wasn't too bothered. I went to the pool area before dinner. I was very impressed and surprised to see a sauna, steam room and jacuzzi as well. All of these were very clean. The pool very warm and comfortable and the jacuzzi even more so. The jacuzzi also has a button to press so no awkward sitting around people you don't know waiting for the bubbles to restart. Sauna and steam room were typically hot as supposed to be but not uncomfortably so. I thoroughly enjoyed my time in here. Only downside is there's not one of those costume dryers in the changing rooms, this would be good for people staying more than one night wanting to wear their costume again. However, plastic bags are provided so no need to carry a wet costume around if you forget to bring one. Great. I went back to my room after and of course my key didn't work again. More confusing it went green but still wouldn't allow me in. Back to reception. The lady on the desk was still smiling and very pleasant. New key back to my room. Same problem green but no entry and then I hear a click and I'm in. First night I slept like a log. Beds and pillows are so comfy. Shower was easy to use in the mornings, no faff I liked that. The second night I came back to my room, key being a pain and the maid saw me struggling she immediately came over to help. Ever so pleasant. She used her key I watched if their was a knack to it. It worked but I didn't spot anything I should have but wasn't doing. She was fabulous. I went to sleep early as I was struggling keep my eyes open. 2.30am I awoke. I could hear talking and presumed a party of people were congregated in the corridor, the noise didn't go so I got up to check, nobody there so it was coming from a room. It kept going quiet so I thought great back to sleep. From shouting and banging I decided it was coming from room 124 and shouted for them to shut up. They did quieten down but I could still hear them talking. I went back to sleep at about 4.45. I got up at 6am tired and surprised to be able to hear them still talking. The walls must be quite thin. I checked out before 7am. The man behind the desk looked fed up. He never asked if I enjoyed my stay but wished me a good day. It wasn't awful but I won't be rushing back.

"Golf Trip"

4
22/09/2017

Used the hotel as a base for a golf trip with friends. Stayed for three nights, dining in the hotel on first night only. Good reception with all rooms allocated before our arrival. Room was good with all facilities required. Evening meal in restaurant enjoyable and reasonably priced. Breakfast choice was good with serving staff very helpful. Very nice spa facilities with good size swimming pool and Jacuzzi. Only negative is that it is a good 25 min walk down the hill into Frodsham and I would not want to walk back up late at night.

"Nice room/ bad attitude "

2
16/09/2017

Nice welcome, nice room, disappointing attitude of restaurant/hotel manager when we asked for a drink at the bar. Barmaid very politely said she had to ask her manager as the bar closed at 11 pm (time 11.03 when we arrived) and when asked, manager was very abrupt with barmaid. Appearing to show off in front of table of restaurant customers she shouted across restaurant informing us that, at least this is what I think she said, we should go to the people at reception!

"Great Hotel"

5
16/09/2017

Had a one night stay here. Walking in the lobby is a little dated but clean and open. Reception staff were warm and friendly and very informative. Our double room was of a good size, main bedroom area had been recently freshened up. The bathroom looked like it had also recently been freshened up but not renewed as the bathroom was a full on peach 1970's style bath suit. Saying that tho it was still one of the cleanest bathrooms I have ever seen in a hotel, not a mark in site. Fab house keeping! As a guest you can use the leisure facilities which are very good. Pool, spa, sauna & steam room. It is used as a local leisure club, but everyone was welcoming and friendly. Great place to stay in lovely surroundings, would definitely recommend this hotel.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Leanne A Many thanks for taking the time to post your review and for describing us as a Great Hotel and we are delighted you gave us 5 stars and enjoyed your stay. As I have said in previous responses we will continue to upgrade our facilities as and when funds are made available to us. We hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Quick trip "

5
10/09/2017

Really happy with the size and quality of the room for the price we paid. There was also a spa bath which was lovely. Very clean too! the price included access to the spa facilities which this visit we didn't use but because it was so nice we are planning to go again and use all the facilities on offer. Staff were friendly and the breakfast was extra cost but well worth it. Will defo be going back soon.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Gail H Many thanks for taking the time to post your review and we are delighted you gave us 5 stars and enjoyed your stay. We hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Lovely place"

3
06/09/2017

Very nice accommodating hotel although the rooms are very hot like unbearable heat didn't want to leave window open cause on 1st floor and i had 3 sleeping children right next to window maybe could install air con or place fan in the rooms

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Sarah B Many thanks for taking the time to post your review and we are delighted you enjoyed your stay with us, we do have fans available from reception or housekeeping. Many thanks for the positive feedback and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Hollie's Baby Shower at Forest Hills"

5
04/09/2017

Had a fantastic day at the Forest Hills Hotel for my Daughters Baby Shower. I booked for afternoon tea and had it in the Delamere Suite with it's own private bar, with free room hire. Perfect size for our party, all the tables were set as we'd asked ready for us to decorate the room. The glasses and cutlery and crockery was sparkling. Kieron couldn't have done anymore to help us on the day, setting up extra tables and cloths, opening up the bar and making sure the aircon was cool enough, fabulous service. The food was lovely, lots of fresh sandwiches, lemon drizzle cake which was gorgeous, chocolate brownies, scones with jam & cream and plenty of tea & coffee, with added extra chips for our hungry lot. Couldn't have been any better. Elaine looked after us with the food and went the extra mile for ladies with dietary requirements and Luke took care of us all day, keeping all the girls drinks topped up and taking photographs for us. My Daughter had the most wonderful day as did all of her friends and our family, made extra special by Kieron and all the staff. Highly recommend this venue to anyone, we will be back again soon for sure. Thank you so much.

"Perfect Day"

4
03/09/2017

We held our wedding at the hotel recently and the whole event was perfect from start to finish. The staff were extremely helpful and nothing was too much trouble. Thank you for making our day special.

"Nice location for a hotel - but restaurant is not good"

3
03/09/2017

The hotel is very nice situated in the nature on a hilltop. Nice view, nice and very well looked after outside area, big parking place. The stuff on the hotel reception was very friendly and helpful. The room was nice and big enough, the bathroom a bit unmordern but ok so far. The leisure section was nice to have. So far from the hotel, all was okay. But the restaurant is definitely a big minus! We wanted to reserve a table for diner and we were asked not to come in a certain time as they "are busy". Okay, we wondered a bit, but we agreed. We came the time they wanted us to and a big group from a travel bus was eating in the restaurant. The group was very loud and noisy, that is not the restaurants stuffs fault. But the sit us the table closest possible to the group, in the middle of the room, even as the whole other part from the restaurant was empty. We were served unfriendly and had to wait 45minutes for the first dish. The meal was in maximum average, they forgot some things and they came later and it was not really good cooked. We would never again eat in the restaurant and we would have expected to be treated a bit nicer and getting a nicer table (one on the windows - all empty but it seems it was too annoying for them to walk so "far" to serve us). We think a restaurant in such a hotel should be able to handle a bus group and few hotel guests. The restaurant was not filed half and they were completely overwhelmed. Looking backwards, we should already not have accepted that they told us a time to come for diner. A pity.

"Fabulous Event"

5
02/09/2017

My wife and I enjoyed a great wedding celebration overlooking the River Mersey and Liverpool !! This hotel was able to create a wonderful atmosphere and great service to the new bride and groom. When strolling out on the terrace to get some fresh air we found the panorama breathe taking! Up on hills of Frodsham , we could look across to Liverpool. This is an excellent hotel to host many events and I can only compliment all the staff for their efforts! Great venue and lovely couple

"Needs improvement"

3
30/08/2017

PRO's: Nice large room... Clean and tidy... plenty of wall sockets. CON's: No air con, today's weather has been maximum 18 degrees, and the room is so hot, even with a window open there is no breeze, due to the outside of the building being of a hexagonal shape.. TV very small for size of room, would be a problem if you haven't the greatest of eye sights... Have to say the most disappointing part of the visit is the restaurant. Staff are very friendly, but the cost does not represent the quality. I have paid similar prices at top quality branded restaurants... I felt ripped off, and I am now in a position of missing out on breakfast to reduce my costs.... Would I return? Unfortunately not, purely based on the restaurant experience.

"Cute hotel!"

4
29/08/2017

I recently stayed here as I was attending a festival nearby! This hotel is situated in a beautiful location and had everything we needed! The room was great, very spacious and had everything including a safe. The staff were very helpful and the price is very cheap for what you get. A bit old fashioned but still a great spot!

"Wonderful view out of some windows."

3
26/08/2017

Food at the best mediocre and service about the same,.I suppose that a stop for a light lunch is justified by the view, but the approach is tortuous if you choose the wrong route. There is an interesting architectural feature adjacent to the garden.

"Delightful hotel with splendid views"

5
25/08/2017

A bit 1970 hotel but extremely clean, friendly and good food ,well worth a stop over ,has a gym facility and the view over Chester is fantastic ,had a lovely evening there very relaxing ,good food nice wine

"Family Visiting"

4
24/08/2017

Booked for a few nights with our 2 dogs whilst visiting family in the area. Our room was clean, well equipped and spacious. We had an evening meal on our first night, service was good, great choice of options on the menu and food was good, well presented. Great choice of breakfast options, again good friendly service. Dogs rec'd a welcome pack on check in with doggie biccies, a ball and a walking map of the area. Good dog walking from the hotel. All in all a great stay.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear TR1807 Many thanks for taking the time to post your great review on Trip Advisor following your recent Family Visit to the hotel. We are delighted that you all enjoyed your stay with us and got chance to take in some of the great walks locally for your 4 legged family member. I will take great pleasure in passing your kind comments on to the team Kind Regards Kieran McCabe General Manager

"OK But that's about it"

2
23/08/2017

Strange hotel, very dated decor that kept reminding me of the shining! I think that was the 70's look throughout the place - Staff had a sniffy attitude which was somewhat comical bearing in mind the standard and surroundings of their establishment. - would not stay there again.

"A stay from hell!"

1
19/08/2017

Slow check in, out-dates rooms, rude staff! Poor evening meal served cold what could be worse! Waited for 30 minutes for someone to turn up at the check in desk at 5pm! Where was everyone? I had emailed through prior to the stay to request a quiet room and book a table in the restaurant for that night! I got neither of my requests! I enquired when checking in if the table was booked and I was informed it was not. I went to my room which was on the first floor, no lift! At 6 months pregnant attending the hotel on my own you'd assume a staff member would offer to help but no one did. The noise coming from an event taking place was stupidly loud considering I had asked for a QUIET room. The hotel was "full" so apparently it was tough. The meal that night was vile, I waited 20 minutes to be seated as the restaurant staff were too busy in groups talking, seemingly comparing shoes! I was sat down and asked abruptly what I wanted to drink and if I was drinking any wine that night (very noticeably pregnant). I have a dairy allergy which I made the waitress aware of and she replied with "ok" that was it, 5 minutes later came back and asked if I wanted bread and butter!!! I ordered my food without much bother but when it arrived it was cold! I mentioned this to a waitress who rolled her eyes and took the meal away and EVENTUALLY bought back a properly cooked warm meal! Although the food was very bland and tasteless I was too embarrassed to ask again. On leaving the restaurant a member of management was shouting at a waitress in her face, very professional! As a business lady myself I stay in a lot of hotels around the country, this one was definitely the worst! Would not even recommend this hotel to my worst enemy! Should have however realised the lack and disgusting customer service judging by managements rude and arrogant comments on trip advisor!

"A very relaxing break in Cheshire"

4
18/08/2017

We stayed at the hotel for 3 nights as part of a coach party. The service was excellent , start to finish, in all areas. We were greeted in a friendly manner, and our luggage arrived in our room, almost as quickly as us. The room was extremely clean, the beds very comfortable and the water in the bathroom lovely and hot. We had a lovely Mersey view from the room and the country setting made it quiet at night. We even had windows that open. Breakfast was freshly cooked and very mouthwatering. Our evening meals were just as good, - hot, tasty and well cooked. There is no lift at the hotel, but there seemed to be plenty of ground floor rooms available.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear MARYPAT_11. Many thanks for posting your review on Trip Advisor following your recent 3 night stay with us here at the hotel. We are delighted that you and the rest of your group enjoyed your stay and I will take great pleasure in passing on your kind comments to the team who looked after you. We hope you get the opportunity to stay with us again very soon Kind Regards Kieran McCabe General Manager

"Overnight before The Zoo!!"

5
15/08/2017

My husband and I with our 19 year old son who is autistic stayed here for one night and we were very impressed by the whole package. We expected the price to be a bit steep but to be honest it only happens once a year and you cant take it with you so we indulged!!! The front of house lady was very pleasant and helpful giving us all the info we needed. The room was pleasant and very clean, the shower was huge fitting 2 people in it!!! We had room service which came fairly prompt and delivered by 2 very charming and polite young people. The young chap took an interest in Tim and explained that he had Asperger and understood Tim very well.... Top marks to that young man. We all slept well and enjoyed a very good breakfast the next day before the Gran Adventure at the Zoo! Would recommend and visit again next year. Many thanks

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Cathy M. Firstly I would like to say a very BIG Thank You for being our 800th review on Trip Advisor and I was absolutely delighted to read that you had a great time staying with us before your day out at Chester Zoo. As I have said in previous responses it gives the team a massive boost to read the comments that our guests post especially when they are as positive as yours is. I will personally take great pleasure in passing your very kind comments on to the team and especially to Adam who is a great member of our fantastic team of staff here at the hotel. We hope Tim had a lovely day at the Zoo and hopefully next time you return you could try Blue Planet as we also have special rates for there as well. Once again many thanks and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"FOOTBALL CLUB OVERNIGHT STAY"

5
15/08/2017

It is always difficult to accommodate a Football Club, the numbers and the specific requirements, dietary arrangements, at set times, are all very important. We cannot speak more highly of this hotel managing this for us and also serving excellent quality meals as ordered and on time. Rooms were clean and tidy. Service was timely and polite, could not fault it.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Dave M Many thanks for taking the time to post your great review on Trip Advisor following your visit to the Best Western Forest Hills on Friday and Saturday last week. It was our pleasure to accommodate you and we where delighted to see the lads kept up our 100% record with a fantastic victory. I will pass your very kind comments on to the team. Kind Regards and Good Luck for the rest of the season. Kind Regards Kieran McCabe General Manager

"Great weekend stay with family"

5
15/08/2017

Nice hotel, friendly staffs and wonderful view! The pool and Jacuzzi were brilliant, kids liked it very much! Plenty of free parking spaces! Breakfast was very good too! Only 13 mins driving to Delamere Forest, a nice walk with kids there especially finding the Gruffulo! I would highly recommended Forest Hills Hotel for a comfortable and reasonable price stay!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Zadia F Many thanks for taking the time to post your fantastic review on Trip Advisor following your recent stay with us. We are delighted that you and all the family enjoyed our facilities and had a great time Gruffulo hunting in Delamere Forest. We hope to see you all again very soon and maybe next time try Chester Zoo. Kind Regards Kieran McCabe General Manager

"Travelodge so much better!!"

2
14/08/2017

Thought we would treat ourselves to a nice hotel with a spa. We had stayed in the travelodge for two nights previous and being honest should of paid £30.00 a night less to stay there. Travelodge 40 inch tv, lovely white linen sheets and fresh towels Best Western 24 inch tv, bedding with holes in and grey towels - however got to say the room was old fashioned however impeccably clean! Well done cleaners Had booked a double, went to the room two singles Overall shabby for the money

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear falcon37 Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us. As part of the Best Western Group we are all privately owned and managed hotels which does give us more of a sense of individuality than the corporate groups like Travelodge and it would be very nice to have their refurbishment budgets as well but we will continue to upgrade our facilities as and when funds are made available. Many thanks for your kind comments about the level of cleanliness and i will pass that on to our housekeeping teams. Once again many thanks Kind Regards Kieran McCabe General Manager

"Short Monday to Friday break"

4
14/08/2017

Thank you to all the staff at the hotel from the minute we checked in everything was great and not too much trouble with the receptionist having good knowledge of the local area and things to do. It was a great hotel and location for us as a family to visit lots of attractions, and the pool was great after a long day walking around Chester zoo. Thank you and would love to be back soon.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Paul M Many thanks for your great feedback following your recent stay with us and we are delighted that you enjoyed your time with us. I will take great pleasure in passing on your very kind comments to the team here at the hotel as its really satisfying to look after nice people. Once again many thanks Kind Regards Kieran McCabe General Manager

"Not the friendliest hotel if you suffer with arthritis. No lifts, high sided bath/shower"

4
06/08/2017

Nice hotel, bathroom needs a revamp very difficult to get in & out of the bath safely. There are no lifts, the pool & gym were brilliant, the bed was comfy and quite high. Breakfast was very good as was all the food we ate here. My only complaint was it was extremely hot in the restaurant every time we ate in it. The room was very hot also,

"Surprise 40th birthday weekend"

5
06/08/2017

Just back from a 40th birthday weekend for my husband - just a fantastic weekend from start to finish, nice, clean rooms, very reasonably priced bar menu for snacks, the pool facilities were perfect for the kids, party on the Saturday night ran like clockwork with attentive and friendly staff. Amazing service from the manager, event coordinator, ladies on reception, the bar staff, the night porter and everyone. Around 50 people of all different ages all went home happy and full of great memories. A great job from all the staff, thank you.

"Excellent stay had by all (inc doggie!)"

5
06/08/2017

What can you say? Friendly staff, excellent food and facilities and a genuine warmth about the place even gave us a welcome pack for our pooch! Rooms are great yes the bathrooms are decidedly 80s but are perfectly serviceable and fit for use

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear paulnpaula. Thank you very much for your great review and we are delighted you and your family and doggie enjoyed your stay with us. As you have pointed out we do have a number of peach bathrooms but they are spotlessly clean and most defiantly perfectly serviceable. We hope you wont leave it to long before your next visit. Kind Regards Kieran McCabe General Manager

"Worth checking out"

4
05/08/2017

Stayed here on business a few times in the last 2 years. Very well situated with nice views across the port during the summer. The rooms are of an average standard, decent furnishings. The gym and leisure area is a nice touch and well kept. Enjoyed the Hilltops restaurant when used, food is varied and generally of a good standard. Staff can seem rushed sometimes, struggling to keep up with guests on occasion. I've never had a bad sleep in the beds either so plenty to recommend it!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear marcp1975. Many thanks for taking the time to post your review on Trip Advisor following your past and recent stays with us. We are always delighted to welcome back guests who have stayed with us before and I will take pleasure in passing your comments on to the team here at the hotel. Many thanks Kieran McCabe General Manager

"Room clean, but out dated, lovely staff"

4
31/07/2017

Stayed on a Mondy evening. The hotel has plenty of free parking and the check-in process was easy. We had two complimentary bottles of water and shortbread treats on arrival. The reception staff, and the restaurant staff were first rate. We used the leisure facilities. The floors and surfaces were clean but there was a general feeling amongst the group there were a few unusual aroma's. We ate in the hotel restaurant, and that was great. Wonderful views, brilliant service.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Ruth O. Thank you very much for posting your review on Trip Advisor and we are delighted that you enjoyed your stay with us. We will continue to upgrade our facilities as and when funds are made available to us but I will take pleasure in passing your kind comments on to the team here at the hotel Many thanks Kieran McCabe General Manager

"Great weekend stay, recommended!"

5
30/07/2017

Great location, great staff, hotel a bit dated, but it didn't matter as it was clean, everything worked as it should, spa facilities (included) great, only ate breakfast, but it was fantastic, staff so attentive. Location was great, with views for miles. Handy for all locations, Chester, Liverpool, Manchester, North Wales, etc. Very quiet location, wedding in the hotel on Saturday night, never heard a thing. Can't fault, would definitely stay again, highly recommended.

"Value for money"

5
29/07/2017

Excellent stay, from check in quick very helpful receptionist, room very cosy, tea,coffee making with biscuits very clean, breakfast was amazing all staff from cleaners to waiting on we're all polite and helpful. Hotel could do with up dating in some parts but all good. We had a hot stone massage while we were thief with Vicky would highly recommend this the best one I have had, we didn't use the pool or jacuzzi so can not coment on this. We will be returning as had a great stay. Well done to you all

"Super stay. Wish it could have been longer."

4
27/07/2017

We had an executive room here and it was great. Clean, attractive, helpful staff. Nice restaurant serving good food. The bar served a medium range of drinks and the seating area by the bar was very eye catching. There was a wedding going on that was rather loud but this finished around 9pm so wasnt a problem. Breakfast was very nice and set us up well for the day. In my opinion there were two hiccups...after the wedding had finished the tables in the communal area were not wiped leaving us with very wet tables. The other things was no air conditioning....the room was very hot that night. It would have been nice just to have it cooled down.

"Tom Bridge "

2
25/07/2017

Room is far too hot with no air conditioning. Arrive back at hotel at 11pm and bar / restaurant is closed and locked . Ridiculous that a hotel of this size has closed its facilities to residents before midnight. Would not stay here again .

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear tbr05. Many thanks for posting your review on Trip Advisor following your recent stay. I was disappointed to read you comments and yes you are right in the fact that we do not have air conditioning in the rooms but we do have a number of portable units as well as fans for our guests if they so require them. We do offer full bar service 24 hours for our guests and I was unhappy to read that the Restaurant Bar was closed when you arrived back to the hotel however I am sure if you had checked with reception they would have ensured you where served with a drink. Once again many thanks Kind Regards Kieran McCabe General Manager

"lovely location, nice views, good rooms and great breakfast"

4
25/07/2017

was lucky to be based here for a works seminar, the hotel feels homely, lovely staff throughout from the reception to the restaurant. The rooms were well laid out and comfortable, the only things lacking were air conditioning and a safe which surprised me. The food was excellent, the breakfast was a must, best eggs anywhere, but the plates are to small, helps with the diet! Nice bar and the outside seating area has some lovely views, nice place just to relax.

"Family visit"

5
23/07/2017

This is our second time staying at the forest hills . Me my wife and children stayed in the family room which was great loads of room and clean lovely bathroom.there is a pool and spa as well which is great kids loved it . The staff are really nice would definitely recommend.

"Very good choice for a group"

4
20/07/2017

We stayed as part of a group holiday with 36 friends. Kieran the Manager gave us his undivided attention when we arrived and sorted out any potential problems before they happened. All the staff were extremely helpful and friendly. Breakfast was excellent. Dinner was mostly OK but we had a few problems with cold food and shortage of vegetables at times which is inevitable with a large group eating together. The bedrooms are all of a good size and the beds are extremely comfortable. The location of the hotel means that there is no noise at night so you are guaranteed a good night's sleep. There is a leisure club with large heated swimming pool which was very well used by locals. I would thoroughly recommend the Forest Hills Hotel for a comfortable, reasonably priced stay.

"Improvements needed on Allergy knowledge!!"

2
16/07/2017

We firstly turned up to the hotel yesterday Saturday 15th, the hotel was in a lovely location with views you couldn't complain about. Check in was quick and easy with friendly staff in the reception area, however prior to coming to this hotel I wanted to book a table for their restaurant. I emailed them on 8th July to ask about booking a table which I received a quick reply from a lady which says "I have put that booking in for you.". However when we were asked by the lady at the desk about booking a meal for the night in their restaurant, it hadn't been booked?!. I also stated in the email that I have a dairy allergy so would need an additional menu, I was then reassured with an email saying "The restaurant Staff can check with the chefs on the day and advise you what would be suitable to have for your meal.". Which to some degree was right. When we firstly turned up to the restaurant at 7 (which is the time our table was booked for), we were stood around waiting to be seated for a while until we went up to two of the waitresses talking. We got seated at a window table which was beautiful and very picturesque! I looked through the menu to see what I could have then I kindly asked one of the girls who assisted us for an Allergy menu, which I got a reply back in a questioning manner saying "an Allergy menu?!" This made me feel very embarrassed to say the least!!. When the allergy menu got given to me the lady walked off and I weren't offered any help with trying to find the correct page for the menu on that night. I found it very confusing trying to find the correct page to then ask the waitress if she can find it for me which she struggled with. In the end she replied with "what is your Allergy and what would you like I will go and ask the chef if it can be changed" which I felt relieved about. The chef called Chris? was very kind and told the waitress to tell me he can change the meal for me which was great! When the meal was ordered the waitress dealing with me then asked "Would you like any bread and butter?" Which made me feel even more embarrassed and led to me questioning did she even listen to what Allergy I had?. When we had eaten the meal nobody came to our table for around 10-15 minutes which was shocking as there were a lot of waitresses on that night. I came out of the restaurant wishing I hadn't eaten there due to the utter embarrassment I felt with my allergy. Our room was great, clean, spacious and stunning. I couldn't have asked for a better room to be put in with very nice views too! All in all the room was immaculate and beautiful! The food was also cooked to perfection in the restaurant. I would love to return to this hotel however due to the utter embarrassment I felt in the restaurant it hasn't made me feel confident in wanting to do so.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Kt_543 Thank you for taking the time to write a review about your stay with us. We strive very hard to make each and every guest's stay perfect however it appears we fell short of our goal during your visit in certain areas. We would like to apologize for the issues you had regarding your dinner reservation and the lack of knowledge from the young lady concerning your allergy and the information given along with the embarrassment caused. It has certainly highlighted a training issue within the department I was pleased to read however that Chris the Chef cooked your food to perfection accommodating your allergy, that should not of been an issue in the first place. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Again, our apologies and give you my personal assurances that there will not be any reoccurrences of this in the future, we hope to have another opportunity to provide you with a much better experience in the future. Kind Regards Kieran McCabe General Manager

"Room with a view..."

3
15/07/2017

Set in a lovely area with a great view looking over the vista of the Mersey estuary. Room very clean and the bed was so comfy with a good nights' sleep. Full English breakfast wasn't wonderful just 'okay'. Swimming pool and gym very good.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Suziee16 Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed your overnight stay with us in a comfy bed with a good nights sleep I'm pleased you loved the facilities ie swimming pool jacuzzi etc I'm sorry you didn't find the breakfast wonderful, had we of known we would of happily of prepared you fresh from the main kitchen. The views over the Estcuary, really are quite breath taking we ourselves never tire of them. We look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"5* standards at 3* prices."

5
14/07/2017

Fantastic stay in a modern, well appointed hotel close to Chester. Lovely staff and an excellent busy kitchen. The hotel boasts its own leisure centre and extensive grounds with views over the river. Even though the hotel was very busy with a large coach party there didn't seem to be any panic and the feeling was that there was plenty of space. Thank you for a wonderful if brief stay!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear flyzoon Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed an overnight stay with us that you believe we have 5* standards at 3* prices with lovely staff, amenities and an excellent busy kitchen. Thank you for your comments it will be my pleasure to pass them on to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"Amazing Wedding Day"

5
12/07/2017

We had our wedding in June and it was a fabulous day. The hotel is in a fantastic location on the top of Frodsham Hill with amazing views across the estuary. A big thank you to Kieran, Nicole and all the staff who were so friendly, helpful and attentive in making our day even more special. The wedding ran so smoothly and every detail was spot on. Many guests commented on the lovely venue and how excellent the food was and also how much they enjoyed the day. Many many thanks, wish we could do it all again as it was so amazing x

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Margaret B. Many thanks for taking the time to post your Amazing Wedding Day review on Trip Advisor and once again congratulations to you both. It was our honour and pleasure to be able to host your big day and we are delighted you both had such a fantastic time. On a personal note I was delighted you asked me to run the day for you and do believe it was an Amazing Day Once again many thanks Kind Regards Kieran McCabe General Manager

"Everything you need for a night away"

4
02/07/2017

Stayed at the hotel for one night whilst attending a wedding nearby. Booked last minute but impressed with the location and facilities. Our room was near the pool, but the smell of chlorine soon vanished as soon as we entered our room. Room perfect for our needs-tea/coffee/hair dryer etc, also a large size with comfy beds-only complaints were the pillows which were very hard and the bathroom which is in need of modernising. Staff were brilliant, happy to provide information and assisted quickly in returning some lost property. All in all a great stay, we would happily book again if we were ever in this stunning area.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Moonshine1979 Thank you for posting your recent review on Trip Advisor I was pleased to read that you enjoyed your overnight stay with us while attending a wedding nearby and that you were impressed with the location and facilities, the large sized comfy beds I'm sorry you found the pillows hard and not to your liking had we been made aware we would of happily changed them for you. It will be my pleasure to pass on your comments all in all a great stay and that you would happily book again to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back in the not too distant future. Kind Regards Kieran McCabe General Manager

"Up a steep hill"

4
29/06/2017

We stayed here for one night as we were doing the Lands End to John O'Groats bike ride, but didn't realise it was located at the top of a very steep hill! The weather was very warm and our room was incredibly hot with no A/C. For security, we kept our bikes in the room. Dinner and breakfast were very good with great views all around. Friendly and helpful staff.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Patrick N Thank you for posting your review on Trip Advisor. Your bike ride Lands End to John O'Groats I hope you managed to complete it all without any hiccups yes we are on top of Frodsham Hill and it must of been difficult I personally know it is even walking the best bit is going back down which I'm sure it was for you too. Unfortunately none of our bedrooms have air-con, only our public areas and gym but we do have a number of cooling fans available from reception when guests ask, for the security of your bikes had we of known arrangements could of been made on your behalf. I was pleased to read that you found Dinner and breakfast very good and very well received I'm sure after the days ride and before your ride the following day. We look forward to welcoming you back in the near future please let us know if you are returning with your bikes and arrangements can be made for you. Kind Regards Kieran McCabe General Manager

"Great hotel"

5
29/06/2017

We stayed at this hotel for 1 night on our way home from our holiday. We arrived late afternoon Friday and were greeted by a very friendly receptionist who booked us in and explained everything about the hotel facilities. We arrived in our room (97) which was right at the back of the hotel - a large room, extremely clean, very comfortable and quiet. We had access to all the leisure facilities at no extra charge and swimmimg towels had been left in our room for our use. We used the swimming pool & jacuzzi - everywhere was nice & clean, the staff in the leisure centre were very friendly and helpful. We later had a very good bar snack meal which we found great value for money. Through the restaurant we walked outside to look over the estuary, it was a lovely warm evening - again a very relaxing atmosphere. We enjoyed a great nights sleep in a very comfortable bed and enjoyed a lovely breakfast served in the restaurant before we left. The staff, facilities, food & drink were all excellent.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Eunice S Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed an overnight stay with us that you believe we are a great hotel with wonderful views, the staff, facilities, food and drink all excellent and you had a great nights sleep in a very comfortable bed. Thank you for your comments it will be my pleasure to pass them on to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back very soon. Kind Regards Kieran McCabe

"Bad start but just got better."

4
29/06/2017

The bad start was to be allocated a room that I wasn't happy with. The receptionist was very helpful and began sorting out an alternate room for us. I then realised that the hotel wasn't busy but as a Diamond Select Rewards member I hadn't been upgraded so asked for one but was told there would be an additional charge for this. Although they had my Reward Card details I had to mention that I was a member and was then upgraded free of charge. A small thing but it's one of the reasons I use Best Western hotels. The room I got was really good and spacious and very comfortable. Dinner that evening was very good with a good choice of food at reasonable prices with the advantage of a great view over the River Mersey from our table. Highlight of the stay has to be the breakfast. The two ladies on duty were extremely friendly and efficient. Poached eggs were perfectly cooked and nothing seemed too much trouble for them. Used plates were removed quickly without any fuss, I've stayed in some hotels where they just leave them on your table until you leave! All in all, a very good hotel I would be happy to go back to.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear BigAlBlack Thank you for posting your review on Trip Advisor. Your comments bad start but just got better I was pleased that we were able to offer you the Diamond reward upgrade the benefit of having the rewards card with Best Western is our gifts to you because of your loyalty to our brand. I'm delighted that you enjoyed the spacious and comfortable bedroom, dinner in the restaurant with the amazing views over the Estcuary but the highlight of your stay was breakfast and the staff praise indeed, thank you. It will be my pleasure to pass on your kind and positive feedback to all the team here at the hotel. We look forward to welcoming you back in the not to distant future. Kind Regards Kieran McCabe General Manager

"Perched on a hill top"

3
27/06/2017

We needed a hotel in order to attend a funeral and were advised midweek stays were 2 night minimum, but the central booking desk gave us a discount and in the end it worked better for us to stay both nights. On the hottest day of the year the lack of aircon was frustrating but the staff quickly supplied fans and could not have been more helpful. The room was spacious, clean and I found the bed particularly comfortable. I ordered a paper but it never arrived and the hotel tried to charge me along with £5.50 for a takeaway breakfast because my wife needed to leave before breakfast was served. I found this disappointing and sloppy. The breakfast we ate in the restaurant was what you would expect. Everything was there, black pudding was awesome, mushrooms just the way I like them but greasy sausages. Overall pretty good but not exemplary. We did not use the spa facilities but they looked very good. Fantastic view and perhaps my less than generous review is because we were not there for pleasure...

"Not bad for a one night stay"

4
25/06/2017

Last week we pre-booked a Saturday night stay to break our journey on our return from a break in North Wales. Having stayed in smaller, more personal hotels during our time away, we found the Forest Hills to be somewhat large, characterless and impersonal. It does however contain full leisure facilities for those who wish to partake of this. Our room (220) was large and quiet, although it was quite a trek with our luggage to get there. The bathroom was in comparison quite small, with a welcome bath and shower (although without a non-slip rubber bath mat). Our room faced woodland at the rear of the hotel, so there was no traffic noise. We did however experience early morning noise from adjoining rooms, with running water, children's voices and slamming doors. Our evening meal was surprisingly good. Having booked on a dinner, bed & breakfast basis, we were able to choose from the standard 'market' menu or the a la carte, paying for any extras as required. All drinks and wines we found to be very expensive. Breakfast was all self service (hot and cold food), but on the whole was good with a varied choice. All of the staff we encountered (especially on reception) were very friendly and helpful.

"Friendly service"

3
23/06/2017

The hotel is characterised by a very friendly and helpful staff. The room we had was a bit dated and needed an update - although it was quite comfortable and a decent size. We understand that some rooms have been refurbished so I would request one of them if possible. On a very hot night we would have liked air con! Location is good on top of frodsham hill. Excellent views from the restaurant area across the river. Breakfast pretty standard. Definitely a good place to stay.

"Spacious, good service needs modernising "

4
11/06/2017

Stayed here for 2 nights for a wedding, we had a family room which was huge 3 beds (2 singles and and double) with a cot bed, loads of blankets for the cot in recent hotels nothing has been supplied. Fridge very grateful for storing baby food. Room was quiet, bathroom is peach in colour and could do with an upgrade mixer tap on shower doesn't allow for a hot shower more lukewarm. Could have done with a nonslip bath mat as it's tricky to bath a wriggly baby safely without one. Amazing service from the lady at breakfast poached eggs perfect all weekend, lots of choice would like a better quality sausage for breakfast. Fast check in an out. Hotel was pretty warm in all areas but the pool was freezing.

"Excellent location, good facilities, great pool & spa"

4
09/06/2017

We stayed here in May 2017, just for the one night. The hotel's position is truly amazing, with wonderful views across the river Mersey and over to Liverpool. It's very accessible from the M56 and offers good clean, no frills accomodation at a very reasonable price. Breakfast is extra per head, but well worth the money with a good selection of freshly cooked produce plus the usual array of cereals and fruit. My wife had dinner in the restaurant and was very pleased with the standard of the food as well as the service which she described as excellent. The rooms are quite small, but perfectly adequate for a night or two. The bed linen and bathroom were a high standard with the obvious signs of hving been dilligently cleaned. The swimming pool and sauna/gym complex were actually very good with clean changing rooms and lockers for clothes. The main plus with the hotel is the level of friendliness and efficiency of the staff; we couldn't fault them on any level.

""When is a deal not a deal""

3
07/06/2017

We have stayed at Forest Hills many times over the past 3 years and been very happy with everything.Offered deal of 2 nights B & B + evening meal for £169.Limited choice on Al a Carte menu for evening meal,we both chose the Lamb Cutlets but found that we struggled to cut them and we were unable to chew the cutlets.We both left virtually a full plate of food.At the £36 price of the two uneaten meals we felt that this turned out not to be the value deal that we expected.

"Really nice food"

4
20/05/2017

We stayed for 4 nights at the hotel as part of a coach party visiting Chester, Liverpool, etc. Nice touches were the duty manager getting on the coach when we arrived to welcome us, and similarly to say goodbye when we left. Our room was comfortable; only gripe would be with small television screen. Also beware of sensitive sensors when using shower and be sure to put shower curtain in bath. We had dinner every night and the food was tasty and plentiful. Compliments to the chef. Staff all friendly. Hotel has spectacular view of estuary and is short walk to interesting obelisk war memorial. Very peaceful surroundings. As hotel is mainly conference and wedding venue, I am not sure whether I would want to stay as independent traveller. Could feel a bit isolated.

"A VERY COMFORTABLE STAY"

5
18/05/2017

My wife and I stayed here for one night and found the reception greeted us with a smile and we were made welcome. The room was a good size and to a high standard. We had room service and all was well. We had a drink at the bar and all staff were well trained in customer service. We did not use the pool but plenty of people did. The breakfast was very good and tables attended to all the time. I wish we had found this hotel before as we have stayed in more expensive hotels and had less service. We will stay here again

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Richard R. Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us here at the hotel. We are delighted that you had a very comfortable stay with us and found the team as well as the standards of food and service to a very high level. We hope it will not be to long before you visit again. Once again many thanks Kind Regards Kieran McCabe General Manager

"Our wedding"

5
17/05/2017

Our wedding was on 29th April, and it was fabulous. We dealt with a few lovely people over the last year, but notably Nicole, who was wonderful, really went above and beyond to answer every little random question I came up with. Everything went without a hitch (or with no hitches that I noticed!!), the food was excellent, and someone even folded up the bunting for us before we collected all the decorations on the Sunday! Had so much good feedback on the reception. Will definitely be recommending. THANK YOU again xx

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear weaselle16. Firstly on behalf of everyone here at the Best Western Forest Hills Hotel we would like to offer you our most sincere congratulations on your wedding and for taking the time to post such a fantastic review on Trip Advisor. I will take great pleasure in passing on all you very kind comments especially to Nicole and the team who ran your wedding day and like me I am sure they will be over the moon. Wedding days are such a special time and we all take the time to ensure all our Brides and Grooms have the most fantastic day to remember and we hope you will become a regular guest with us here at the hotel. Once again thank you for the review and we hope to see you both again very soon. Kind Regards Kieran McCabe General Manager

"Pleasant stay, but look out for the WAGS!"

4
15/05/2017

We stayed in family room (three females) while taking part in a nearby endurance event in Chester. Room was large, we had three separate beds and still plenty of floor space. Bathroom was ok but could do with a refurb. Toilet seat was broken but staff rectified this after the first night. TV kept switching on by itself which was a bit odd and spooked us out a little! Great view from the breakfast room! Staff helpful, and they made sure food was available for us on our late arrival back after our event. Check out ok, except for the pushing in by several 'WAGS' in rollers and high heel mules who decided to look down their heavily-made-up noses at us.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear 38hardy38 Thank you for posting your review on Trip Advisor. I was delighted to read that you and your friends enjoyed your overnight stay with us we are very lucky for have a number of large family rooms that can accommodate a family of five I'm pleased we rectified the issue with the toilet seat our apologises for any inconvenience caused, that you found the staff helpful and you enjoyed the great views over the Estcuary, they really are quite breath taking we ourselves never tire of them. We look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"Nice hotel"

4
14/05/2017

I really enjoyed our stay here just small issues really .. booked a room 2 adults 2 small children as parents of small children u pack enough stuff to last months unfortunately our room was on ground floor hotel does not have a lift so lots of buggy carrying. Felt as having children we sat in conservatory out the way not to upset other guests. Front of house staff polite and informative. Good place to stay to visit chester zoo x

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Claire N Thank you for posting your review on Trip Advisor. I was delighted to read that you and your family enjoyed your stay with us we are very lucky for have a number of large family rooms that can accommodate up to a family of five that are located on the lower ground floor and reception level, I'm sorry that you were not offered assistance with the buggy or alternatively storage. That you found us ideally located for your visit to Chester zoo, we are lucky with our location close and easily accessible for all that the Northwest has to offer. I was pleased that you found us to be a nice hotel with informative and polite staff. We look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"Still a great hotel to stay in this area"

4
09/05/2017

Most things were as good as our first stay in 2014, our only niggles were, the safe in the room could not be accessed and although we reported this, it was not rectified during our stay. Also the jaccuzzi was not working (same as 3 years ago!) Whilst my husband is happy with the pool I do not swim so only use jaccuzzi whilst he is swimming, so I could only sit on the side watching him! My husband did mention this to the leisure centre attendant but his attitude was very flippant "not his problem"

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear LINTREV Thank you for posting your review on Trip Advisor. I was delighted to read that you believe that we were as good as your first stay back in 2014. Please accept my apologises that the safe in room wasn't replaced or repaired during your stay and the inconvenience caused to yourself that the jaccuzzi was not working its unfortunate that it happened again, I will also be discussing with the Leisure club manager the attitude of the attendant as it would appear that it has high lighted a re training issue. It was lovely to read that you still find us a great hotel to stay in this area. We look forward to welcoming you back in the not too distant future. Kind Regards Kieran McCabe General Manager

"Wedding"

5
02/05/2017

Excellent all round Helpful and friendly staff ..nothing was too much trouble. Buffet roast was first class and the vegetarians were well catered for (especially the Bride.) Many guests stayed for 2 nights and were delighted with the accommodation and breakfasts. The hotel contributed greatly to the highly successful and enjoyable day. Highly recommended

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear BilkoCheshire Thank you for posting your review on Trip Advisor. I was delighted to read that you and your Wedding party had a Highly enjoyable wedding excellent all round helpful and friendly staff, that many of your guests stayed and enjoyed a 2 night break with us and were delighted with the breakfasts and accommodation. You highly recommend and that the hotel contributed greatly to the successful and enjoyable day, praise indeed thank you it will be my pleasure to pass on your kind and positive comments to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back in the not too distant future. Kind Regards Kieran McCabe General Manager

"Very good yet again"

5
01/05/2017

Many thanks to the hotel again We stopped for two nights as we were attending the Oulton Park British Superbikes room lovely and clean pool and leisure facilities nice if a little dated Restaurant was nice 3 course menu chosen for both nights very good value for money Staff polite and attentive and patient with some what fussy customers (not us) Will book again as it's an easy drive backwards and forwards to track

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Jon P Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed another two night stay with us while attending the British Superbikes at Oulton Park. That you enjoyed the restaurant food that is good value for money with polite and attentive staff. Thank you for your comments it will be my pleasure to pass them on to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back very soon. Kind Regards Kieran McCabe

"Great improvement!"

4
28/04/2017

Stayed a few times before and found it a bit dated, but was amazed how much it had been improved. Greeted by a nice young lady with a lovely smile. She even gave us a gift of biscuits! The room was super, very clean and had lovely fluffy towels. It was very hot during the night even though the heating was switched off. Had a nice breakfast with plenty choice. Again the staff where very friendly. On departure the same girl was on reception when we booked in. She was a trainee and had only been with them 6 weeks. She was very efficient and a great asset to them. We will have no hesitation in returning.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear BMW555 Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed another stay with us, and that you can see the improvements we have made with friendly staff also that you will have no hesitation in returning. Thank you for your comments it will be my pleasure to pass them on to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back very soon. Kind Regards Kieran McCabe

"Great place to stay for Checter Zoo"

4
25/04/2017

We stayed here for two nights to visit Cheshire Oaks shopping centre and Chester Zoo. The hotel's in a quiet location with quite a few walks around about but within 20 minutes drive of the zoo and shopping centre. we had a great room for a family of three and the spa and pool were excellent for relaxing in after wandering about all day. The staff at the hotel were really helpful and the breakfast was good, with great views from the dining room. Would definitely stay here again if visiting this area.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Colin M. Many thanks for posting your review on Trip Advisor following your family's recent visit to the hotel and Chester Zoo. As I have said in previous responses its great to have such a fantastic attractions within such easy reach and even nicer we can offer discounted rates to our clients saving them some money. I will take great pleasure in passing your kind comments on to the team and hopefully we will see you again very soon. Kind Regards Kieran McCabe General Manager

"home from home"

5
24/04/2017

another fabulous weekend staying at the forest hills with my gorgeous freinds what can I say every single one of the staff are amazing are rooms beautiful and everyone are so friendly and accommodating and attentive it's truly is like home from home to us all thanks to kieran and all his amazing staff see you all again soon xxx

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear probbing. Thank you so much for your fantastic review on Trip Advisor entitled home from home, we are delighted that you and your friends had yet another fantastic stay at the Best Western Forest Hills Hotel and as always it was indeed our pleasure to welcome you back. All the team will be delighted to read your comments and on their behalf I would like to thank you and your gorgeous friends so much. On a personal note its great to even get a mention so thank you. We look forward to your next visit. Kind Regards Kieran McCabe General Manager

"VERY VERY GOOD....repeat visit,as so good last year"

5
23/04/2017

My second stay in this hotel. Last year I used it,so it just had to be choice again this year,as it will be in future years. I was in another brand hotel night before....reviewed already on here....and drove from Swansea....so to allow me bigger window to arrive I had contacted hotel few weeks before to ask for noon check in. I reached hotel around 12.30/12.45 and my room was ready.....nice, friendly staff on front desk. I had booked room only...but could add breakfast if I wished......and pay on check out. First time in ages....I was to full this morning to even think about eating breakfast. So unable to make comment...but last year it was nice...so another reason I thought only of booking this hotel for my visit again. Wi-Fi free and of good quality....unlike night before INN another brand that charges for PREM Wi-Fi and offered poor free connection.... So another reason for my liking BEST WESTERN hotels. Parking very easy when I first reached hotel...and when I got back a little after midnight. Helpful night team on desk when I got in,as I had left room number in room...and was not 100% sure of room number.....they checked and confirmed I was in 220...saved me bothering another guest had I tried to get in the wrong room...... Slept well. Bath and shower..... large kettle....if people read other reviews I write...I use a large bucket, rather than standard hotel mugs. So I would 100% wish to stay again and again and again.

"Great place to stay with toddler..."

4
23/04/2017

We stayed here as a base to visit Chester city, Chester Zoo and surrounding areas. Family room was perfect for family stay...plenty of room for toddler to potter in room when we weren't out and about. Restaurant staff couldn't have been more accommodating for breakfast and dinner. Kids welcome pack was a nice touch on check in. Swimming pool was clean, as we're changing rooms, separate pool for babies, but was quite cold (little one was shivering!) so unfortunately we didn't stay in that long...

"Short stay "

4
22/04/2017

Our stay was short but pleasant. It was quite difficult to find as the signs and sat nav didn't help at all. It got us in the region of the hotel but we had to ask someone as we drove around for a while. When we arrived staff were friendly and helpful.

"Superb Dog Friendly Hotel"

5
21/04/2017

We stayed there for 3 nights from 12 April and cannot rate this hotel highly enough. At check in you get an envelope with dog titbits, a ball. The rooms are of a good size and spotlessly clean. Admittedly the toilets are a bit dated but again spotless. When we booked for dinner the receptionist said she would look after our dog if she did not settle in the room but the dog settled fine. The quality and quantity of food was very good. Overall a very good stay.

"Very good hotel"

5
18/04/2017

We have just had a fantastic stay at the Forest hills from when we arrived the receptionist Michelle could not do enough to make us feel welcome, the room was very good and to our surprise we even had a balcony (shame the weather was awful) the views around the hotel are superb and the food in the restaurant was excellent, we were served by Ebony who again did a great job. I would recommend this hotel to anyone!!

"Wouldn't rush back"

3
18/04/2017

We booked 2 rooms for bed, breakfast and evening meal with use of the pool and gym. When we got into our room there was a razor left behind in bathroom obviously not cleaned out by cleaners and in the other bathroom there were fake eyelashes on the floor. The pool was grubby and didn't seem clean at all so used that once and never went back down there even though the steam and sauna room seemed okay. Evening meal was okay, we were the only ones in the restaurant so quick service. Then breakfast the next morning was average too! Lovely surroundings and lovely scenery.

"First impression ............"

5
17/04/2017

Just returned from a fabulous weekend at this wonderful hotel. It was a relatives wedding and it was amazing! Nothing was too much trouble. Staff were friendly obliging and very professional in all areas. The meal on Saturday evening which had been preordered was beautiful, the wedding breakfast was superb and the hog roast was something so different. Breakfast was plentiful and if there is any criticism to make it would be that there was too much fat on the breakfast. The rooms are very comfortable with lots of pillows and extra blankets if needed. Housekeeping were lovely and kept the rooms very clean. Any issues are dealt with immediately. I was very impressed with the whole weekend and wouldn't hesitate to recommend Forest Hills to anyone who asked. Thank you to the lovely manager who took all the leg pulling in good spirits. She was lovely and was there for most of the weekend, even supervising the staff at our meal on Saturday. I'm sorry I didn't get your name. Keep up the good work guys, you are doing a grand job.

"An Enjoyable Stay"

4
17/04/2017

This hotel is a great base for visiting Chester and the surrounding area. We used to stay here regularly many years ago before the hotel was a Best Western so were interested to see if it had maintained its good standard. Overall it had although there is always room for improvement. We had our four year old grandson with us so booked a family room (91) which was spacious, well-appointed and comfortable. The bathroom had been updated with a large double shower instead of a bath which we were happy with. There was no view but, as we were only in the room to sleep, that didn't bother us! The stairway leading to the room is in need of decoration. We opted for a bar meal both evenings rather than an a la carte meal but still ate in the restaurant. The food wasn't exceptional but was ok. The big disappointment was the sticky toffee pudding which arrived in a small cereal type bowl with no cream or ice cream and reminded us of school dinner desserts! Nowadays, most restaurants present desserts more impressively and include additions like or cream or ice cream and a fruit garnish. Breakfast both mornings was good. The staff at our all our meals were excellent, being extremely friendly, lovely with our grandson and working enthusiastically. We made use of the pool area which was as good as we remembered it. A lovely way to chill after a long day walking around the zoo! We would return to Forest Hills if visiting Chester again and feel we received good value for money.

"Enjoyable as ever"

5
16/04/2017

Lovely stay in great location, as enjoyable as ever- though was disappointed that the bar and snack bar has now closed. Was always a great spot to chill after the pool. Not the same sitting in reception.

"Not impressed "

3
11/04/2017

I booked this hotel as it is a preferred chain for my company, on arrival the staff seemed friendly enough, checked in ok, wandered down to my room along corridors that really need a facelift. Room ok but quite basic and dated. Used the pool and sauna which were good. The main issue that I find hard to understand was the restaurant closing at 9 and breakfast not open till 7, not particularly useful to a business traveller.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Barry S. Thank you for posting your review on the Best Western Forest Hills following your recent stay with us. I am pleased that there where elements of your stay you enjoyed and apologies for not meeting up to your expectations in others, we have recently undertaken a refurbishment of the corridors and bedrooms however we will continue to invest into the business as and when funds are made available to us. We do offer express breakfasts for any of our guests who wish to check out before 7am which is the standard time most hotels begin breakfast service as well as a room service menu in the rooms for any guests who arrive after 9pm. Once again thank you for your comments and we hope you will stay with us again in the future. Kind Regards Kieran McCabe General Manager

"Terrible "

1
11/04/2017

Stayed one night in room 93. Room overheated as faulty radiator would not turn down. Opened window to cool down , however as there is a loud generator unit under window, this also kept the whole family awake. Not suitable room for a family. Also toilet would not flush. Went to reception and after a search by night staff at 3.00 am we were moved to another room which was just as stuffy as the first , although radiator did turn off, the pipe feeding the radiator was extremely hot. Very frustrated, had a busy schedule planned for the next day, which after the whole family having approx 2 hrs sleep was a washout. Unable to sleep. Refused to pay for the night. Manager apologetic and said she would email me within 24hrs but nothing received as yet.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Ajar49 Thank you for posting your review on Trip Advisor Further to your comments to the manager on the morning of your departure Tuesday 10th April 2017 concerning your overnight stay with us and the problems that you and your family encountered in room 93 We strive very hard to make each and every guest's stay perfect however it appears we fell short of our goal during your visit, Hence the full refund being given and the offer breakfast to you and your family being suggested before your planned day out which you refused. Each and every Best Western Hotel is independently owned and managed but we all give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Again, our sincere apologies. In addition, we have sent you a private message as my manager said she would after investigating and discussing your problems with the night staff and Maintenance department. Yours sincerely Kieran McCabe

"SUPERB DAY!"

5
11/04/2017

We, a group of artists, held an event day in the Overton Suite on Saturday and right from a pre-booking visit last year, the staff at Forest Hills could not have been more friendly and helpful. On the day, nothing was too much trouble. We could not fault the lunch, which was served delicious, hot and beautifully presented. The Overton Suite has spectacular views over the Mersey Estuary, so the nice weather helped us to enjoy that. A great place to hold an event! Thanks to everyone involved at Forest Hills, you were amazing!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Eunice K. Firstly thank you very much for posting a great review following your recent weekend conference with us here at the Best Western Forest Hills Hotel. We are delighted that you and the rest of your group for the standards of service, food and accommodation up to a very high standard which is most certainly what the team at the hotel always endeavour to deliver to our guests. I will take great pleasure in passing on your most kind comments on to the team. Once again many thanks. Kind Regards Kieran McCabe General Manager.

"every effort made"

5
10/04/2017

We have stayed several times, always good service, room and meals. A travelling companion is disabled and every facility is there as needed. The hotel has a fitness and leisure centre (not tried) and function suites for meetings/parties etc. The view from the dining room although panoramic takes in the ship canal and a petro-chemical works so not that inspiring, otherwise excellent.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Robert m. Many thanks for taking the time to post your great review on Trip Advisor following your recent stay with us. We are delighted to welcome returning guests back to the hotel and we hope you will make a return visit very soon. Once again many thanks Kind Regards Kieran McCabe

"Stayed just one night, wish we could have stayed more"

5
10/04/2017

We booked this hotel as we were travelling up from Hampshire for a wedding nearby. I tried to book online but it appeared the hotel was full, so called the central reservations team who were very helpful and confirmed that the hotel could accommodate myself, my husband and 10 year old Daughter in an executive room. On arrival, after a longer than anticipated journey, we were greeted by two very professional, but friendly receptionists who quickly booked us a table for dinner in the restaurant and suggested we may want to spent some time in the spa to relax. On arrival in our room, we were blown away by the size of it, very roomy even with a double sofa bed that had been made up for our daughter to sleep in. The bathroom was lovely, clean, fresh and large, with a walk in shower and jacuzzi bath. The view from the room was beautIful, overlooking the Mersey, with Liverpool in the background. The spa was very relaxing, and just what we needed after a horrible journey. Dinner in the restaurant was lovely, and all the staff were very friendly and attentive. Food was good, especially the seafood platter to start. Wine was well priced, and we enjoyed a nice bottle of Malbec with our dinner. Breakfast was buffet style and all cooked very well, and very tasty. We were very, very impressed with all the staff at the hotel who were all polite, professional and friendly. The room was very nice, comfortable and well maintained. Only one very small negative - my Daughter wasn't very happy that there was no hot chocolate in the room! We would definitely like to visit again, but hopefully without the 5 hour car journey next time!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Donna-Zo. Many thanks for taking the time to post your fantastic review on Trip Advisor. We are delighted that we where able to accommodate you and your family for your nearby wedding celebrations. I will take great pleasure in passing on your very kind comments to the team here at the hotel and we hope you will visit us again in the near future. Also next time we will make sure your daughter gets her hot chocolate as we do have them in the hotel. Once again many thanks. Kind Regards Kieran McCabe General Manager

"Weekend with the girls "

5
28/11/2016

Well what can I say what an amazing time we all had at the forrest hills in Frodsham thank you so much to kerion and all your amazing staff you have been fantastic from your cleaners waiting on staff in the reasturant the food was fabulous feel so relaxed now thank you all once again xxx

"Cheap as a Premier Inn but sooo much better "

4
13/11/2016

As the local premier Inn to Oulton Park prices have gone up I revisited this hotel which I used many years ago when I worked in Warrington The place hasn't changed ( yes it has been decorated) Friendly staff, great facilities, good rooms I shared a twin room with my son and the single bed wasn't great but I slept well Breakfast was plentiful The Staff make this place special

"Family friendly Hotel"

5
01/11/2016

Stayed here one night family of 4. Staff very friendly and helpful , rooms nice and big two single beds and one double very comfy. Kids enjoyed pool ,sauna, steam room and hot tub. Breakfast was good and plentiful. would recommend and definitely go back again. Thanks for a great stay.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear del-leamingtonspa. Many thanks for your great review on Trip Advisor and on behalf of the entire team here at the hotel thank you. We are delighted you and your family all enjoyed the facilities we offer and we hope you wont leave it to long until your next visit. Once again many thanks Kind Regards Kieran McCabe General Manager

"hedgelaying weekend"

4
01/11/2016

The hotel is on a small lane about 5 minuets from the town with a countryside feel to it A modern building on the top of a hill with good views toward the Mersey. The accommodation was good food was also of a good standard The Staff were first rate and really made the place. The only let down, to me, was the Bar and a lack of real ale hence the mark of 4 and not 5 but there are some good local pubs not that far away. I should also add that some of the competitors used the pool and found it fine. We had booked the entire hotel and the staff did a great job feeding a lot of hungry hedge layers .

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear peterafwales. Thanks very much for taking the time to post your review on Trip Advisor following your Hedgelaying weekend here at the Best Western Forest Hills hotel. It was a pleasure to look after your group and even supply a 6.30am breakfast for everybody before your long day of competition. We are aware your group travels all over the country and are delighted that everybody enjoyed there stay with us. Kind Regards Kieran McCabe General Manager

"Weekend stay"

3
01/11/2016

Stayed here as part of planned weekend with many others. Staff were very helpful and pleasant. The room was comfortable but average. Wet room soaked the whole floor when used and did not drain away, making it slippy. The food, especially breakfast was well above average and very tasty and well presented. Slightly out of the way but may suit those wanting peace and quiet. there were Gym and pool facilities.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Dinah R. Many thanks for posting your review on Trip Advisor following your planned weekend stay here at the hotel. We are delighted you enjoyed the facilities we have to offer and I will make a point of speaking to the maintenance team about the wet room floors. Many thanks for you other kind comments. Kind Regards Kieran McCabe General Manager

"Coffee time"

2
30/10/2016

We stopped here on Saturday morning for coffee, expecting to be able to sit somewhere looking out over the beautiful Cheshire countryside. No such luck - the room with the panoramic view had just been cleaned and no one was allowed in there. We had to make do with sitting in the foyer - no view and tired furnishings. Coffee was horrible, but consistent with the coffee we have had at other Best Western hotels. We were assured it was filter coffee but it tasted like a cheap powder version. You wouldn't think it was that difficult to produce a nice cup of coffee.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear johndayman3. Thanks for your review on Trip Advisor following your coffee stop at the hotel, please accept our apologies for not allowing you to get the views you where expecting as we where in the throws of preparing for the extremely big wedding that was due to arrive that morning. Also if you had made a point of letting us know about the coffee we would have most defiantly changed it for you. Maybe next time you will get to experience our spectacular views. Kind regards Kieran McCabe General Manager

"Wedding Stay "

5
30/10/2016

Where to start? Stayed here whilst attending a wedding on 29th October. Bedroom was great, Bathroom great; huge bath. Wedding was great, food throughout the day first glass. All staff from wedding co-ordinator through wait staff and bar staff were fantastic super attentive. Nothing at all to fault, thank you

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear david I. Many thanks for your fantastic review on Trip Advisor following your attendance at the wedding on the 29th of October. The day was fantastic and I know our Bride and Groom had a fantastic day. We hope you will come back to visit again very soon. Kind Regards. Kieran McCabe General Manager

"Good hotel, shame about the noise and food."

3
30/10/2016

The hotel is nice and the room was clean and pleasant to stay in. The complimentary use of the on-site pool facilities is a great bonus. The staff were friendly and knowledgable. However the lack of a single vegetarian main course on the menu at the restaurant is unacceptable in this day in age; even a simple pasta dish would suffice. Also due to a wedding that was taking place at the hotel on the night of my stay it was quite noisy which made it difficult to get to sleep. I would like to award a higher rating but due cannot due to the two reasons mentioned.

"Bed, breakfast and evening meal"

4
30/10/2016

Very welcoming hotel, room clean and surprisingly spacious. The bathroom was quite large and well stocked with shower and bathing products. The evening meal was extremely good with very attentive and friendly staff. Breakfast also was well presented with a huge variety of both cooked and fresh produce. Highly recommended.

"Nice Hotel"

4
28/10/2016

We stayed here as we had a family wedding in the area rooms are very nice and well equipped defiantly good value for money, the breakfast was also very good and lots of selection its probably the best hotel in the area

"wedding"

4
21/10/2016

attending friends wedding 1/10/16 decided to book 2 nights to make a long break , first morning woke with stiff neck thought it was just the pillows .on leaving both of us had bad backs very uncomfortable mattress and pillows .. very disappointed with dated peach colored bathroom. room next door was more up to date cleaners had left room open so we were able to see fabulous bathroom completely different than the room we had .. on positive side fabulous location very peaceful excellent leisure facilities staff used the pool and spa very polite .. restaurant lovely food good value for money excellent housekeeping .. bar expensive over £10.00 FOR TWO DRINKS sitting outside could do with tidying up by fish pond ..

"excellent location,great view"

5
18/10/2016

As in the other reviews the hotel is slightly dated in the bathroom could do with a make over,(a little to pink)stayed with our dog Ruby she was very well looked after with a goody bag on arrival and she took a liking to our cleaning lady The staff were all very welcoming and polite nothing was to much trouble,breakfast was very generous and shirley was just lovely the evening meals were a very high standard we didnt eat anywhere else during our stay we had some brilliant walks the views are something else overall a very good stay we will stay again.

"Nice location and view at the hotel with good facilities"

3
15/10/2016

Just like the other reviewers suggested, the hotel is slightly outdated but otherwise everything is in good orders and work as expected. We booked for two family rooms but one of the family room bathroom was completely old fashioned and the tab was broken. So not all the rooms are consistently the same quality. Breakfast was fairly ok, has got fresh, hot and cold selection and all the usual drinks supply tea, coffee, juice, water. One of the waitress served breakfast in the morning was quite rude and very watchful with everyone and everything. There was a Polish waitress who worked along with this rude English waitress, the Polish waitress was very nice, easy going and able to serve breakfast with great smiles and easy attitudes... she puts us at ease without feeling difficult or stressed. We appreciated of her services. The overall staying was pleasant and don't mind to return if we will be closed by the area again. They were not particularly cheap as such, it happened that we need to be around that area as a family visit and it has all the family facilities that we liked so we stayed there. One last thing which was not acceptable, we checked in on time but they kept us delayed for over 2 hours and we had to sit and wait around and visited a local supermarket, by the time we got back to the hotel they still told us that the room was not available for two family rooms we were very surprised at the lengthy time that we had to wait..... They did not compensate for the delayed that they cause us to check in our rooms, we were quite annoyed with that.

"Great Wedding Venue"

5
15/10/2016

Excellent great hosts room was beyond our expectations we got married here and everything was great food staff service fantastic. We cannot rate this enough. The duty manager kieran was a fantastic host great attention to detail putting us at ease and really made the day.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Scott E. Many thanks for your fantastic review following your wedding celebrations here at the hotel. It was my pleasure to look after you both on your big day and again would like to take the opportunity to wish you both a very long and happy life together. Hope we see you for your first wedding anniversary. Kind Regards Kieran McCabe General Manager

"OK but watch out for the vibrating room"

3
09/10/2016

We stayed here for one night. The hotel is a little dated (my daughter liked the pink bathroom suite) and worn in places. However the staff are lovely and the facilities are great. Get down to breakfast early as food runs low (and is not replaced) towards the end. When we booked, a long time in advance, we had requested a quiet room as we had reason to really need good sleep. This was noted again on check-in and we were given a room well away from the various functions BUT above/near some serious machinery which caused the whole room to vibrate! The vibration was so bad anything on surfaces would shake/rattle and it may me slightly nauseous standing on the floor bare footed. One member of staff told us it was above the plant room, another disagreed. We were informed the machines may go off at 10.30pm, back on at 7am with periods during the night is it got cold. Their advice: use ear plugs (which they supplied so must be a frequent problem), and drink alcohol so you don't notice!! The hotel was full but we were, begrudgingly offered an executive room "if we can fit and extra bed in and its a long way away to take all your stuff". We were shattered and didn't want to make a fuss so stayed put. I think the tiredness saw us through the night. So, if you book a family room we'd advise you to AVOID room 93 (the others near it may be affected but we don't know) unless you and your family enjoy a vibrating experience!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Venna. Thank you for taking the time to post your review on Trip Advisor following your recent stay with us. I will ensure I pass your comments on to our maintenance team for them to investigate the noise problems you had with room 93 as we do have some cellar cooling units located below those bedrooms but they should be controlled by a timer and go off at 10.30pm as you where told. I am glad you daughter liked the pink bathroom suite and as you say they are a bit dated but very clean and functional and we are wherever possible endeavouring to upgrade when funds are made available to us. Once again many thanks and we hope to see you again soon. Kind Regards Kieran McCabe General Manager

"Lovely Hotel"

5
08/10/2016

Stayed here recently following a trip to Chester Zoo and we really enjoyed our stay. Plenty of parking and we were able to go straight to the pool for a swim which was good size. We also used the Jacuzzi pool and Sauna which I would definately recommend. We even went back in the pool again before breakfast, and when I rang reception to ask if we could have some fresh towels they were delivered to the room in a few minutes, very impressive! We didn't venture out of the hotel ate in the restaurant. There is nothing in walking distance nearby that I saw. I initially returned my first meal to the kitchen and asked for the steak instead which was absolutely fantastic. All staff at the hotel where very friendly but in the restaurant I was surprised I had to ask for a steak knife and no one come over over to check everything was ok once our food had been brought out. The hotel itself does look a little dated, but it is not worn, this didn't bother me and I liked the pictures of what the area used to be like. The room was lovely, a nice size and there was a balcony which I thought was a nice touch. The only thing which let it down was the cheap toilet paper! I would definatley stay here again if I was in the area.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Suziescorner. Thank you so much for posting your fantastic review on Trip Advisor following your recent trip to Chester Zoo. We are delighted that you and your family had a great stay with us and hope if visiting the area again in the future we will be your preferred choice for accommodation. I will pass all your comments on to the team especially in relation to the steak knife and the toilet rolls and hope these minor problems did not deter from your stay. Once again many thanks Kind Regards Kieran McCabe General Manager

"Fantastic stay"

5
08/10/2016

I stayed here for three nights whilst working in Cheshire or Liverpool and it was a perfect stay! The room was warm, very comfortable and clean and the food was very tasty! Every meal is carefully prepared and cooked to perfection; even the fruit salad in the morning was the nicest one I have ever tasted. The staff are all very friendly and welcoming and nothing is too much trouble. I looked forward to getting "home" every night. I would recommend this hotel to anyone and everyone for whatever reason you wish to stay.

"Good price, good hotel, brilliant pool! "

5
02/10/2016

Went for a weekend trip with my partner and loved it. The pool is brilliant, free to use with sauna, steam room, hot tub and gym. Very child friendly. Comfortable room, a little bit old fashioned in places but the price, atmosphere and amenities make up for that! All my requests when booking were met too. The local town is also really nice. Nice pubs and restaurants. Looking forward to returning again next year!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Jade S Many thanks for your great review on Trip Advisor and we are delighted that you and your partner enjoyed your stay with us. We are very fortunate to have such a fantastic location as well as all the amenities that Frodsham has to offer. Look forward to you returning very soon. kind regards Kieran McCabe General Manager

"Definitely recommend "

5
01/10/2016

This was our second stay as a family and our experience has been delightful. Family rooms are spacious and immaculate, and children are adequately catered for both at breakfast and from the evening menu. Every member of staff we encountered was friendly and we felt welcome. Will certainly return next time we are in the area.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Louise S. Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us and we are delighted that you would Definitely recommend us to our future guests. It was our pleasure to look after you and your family and we hope you will visit again very soon. Kind regards Kieran McCabe General Manager

"Gangsta Night"

5
27/09/2016

We booked this for a Saturday night only at a very good price. Limited rooms due to two functions going on. We were given a triple family room, which had ample space. We arrived around 6:00pm. There was a wedding party in one of the function rooms and a gangster themed murder mystery in the large dining room. We immediately got a good vibe as soon as we arrived. Our receptionist was very friendly and helpful and booked us for dinner. Very apologetic that they had a limited menu. We would have to have the themed night special menu, which was fine with us. We went to the large pool, sauna, jacuzzi, steam room, which was virtually empty. By 8:00pm we had the whole place all to ourselves even though the hotel was packed. Ready for dinner at 9:00pm and the barman/waiter was an absolute hoot. He knew our names and was so on the ball. He took an interest in us (being from down south, London and Bristol). We were chatting to all the bar staff and at one point I think we had an audience of 7 members of staff! ( I think they must of though we were a celebrity couple from the south!) We felt so special and appreciated. As I said initially, the hotel just had this incredible vibe that we tuned into. I don't know if it's a Liverpool thing or the great morale of all the staff. This special night has been very memorable. Breakfast the next day, the dining room was heaving. I know that everyone tends to arrive late on a Sunday morning but it didn't bother us at all. Service was great and with a smile

"Gangster Nite/golf weekend"

4
26/09/2016

Large room 2 single beds & (small) double 2 sofas large coffee table fridge in room, great for chilling the prosecco ! good weekend, Saturday, meal#murder mystery# fancydress#DJ#dancing# food was good, entertainment great fun... Breakfast we had omelette which was cooked to order, hot & tasty, we were a party of 28 some others complained that breakfast was cold, service slow, they seemed under pressure & short staffed ! but the staff were polite & helpful. Sour note !! bottle of wine £17.00 you always expect to pay a premium in Hotels which I don't mind, but the quality was awful !! Little choice of whisky (Bells) which strips the enamel off your teeth ! Jameson would of been most welcome sight behind the bar. Very annoying you can buy a nice Hardys shiraz in Macro for 4 quid a bottle, the buying power of a large hotel chain like Best Western should review their alcohol purchasing policy.

"Wedding bargain deal!"

4
25/09/2016

The hotel and staff were great for our one night stay for a friends wedding at Forrest Hills. Got a cheap deal as we booked in advance, but for that we got a big spacious room with four beds! Breakfast was alright as well so can't complain! For the price we paid it was a real bargain and enjoyed our stay.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Roy T. Thank you for taking the time to post your review following your recent stay at the Best Western Forest Hills for your friends wedding. We are delighted that you found it value for money and enjoyed your stay with us. Kind Regards Kieran McCabe General Manager.

"Overnight stay prior to our Daughters wedding"

5
25/09/2016

This was our first stay at a Best Western hotel.. when we go away for weekend brakes we always use the same hotel chain. But now we have experienced this group I will be moving over to Best Western.. It was a great place, service could not be better, food was very very good.. Thank you very much for a wonderful overnight stay..

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear JimG27. Many thanks for your great review following your stay at the Best Western Forest Hills Hotel and we are delighted you are now a Best Western convert. All best Western Hotels are individually owned and operated and we are proud not only to be part of a fantastic brand but to have the ability to emphasise our own individuality. We look forward to welcoming you back to the hotel and the brand again very soon. Kind Regards Kieran McCabe General Manager

"Business Trip"

3
23/09/2016

The hotel is clean and modern. Food is good although a room service tray with no condiments when they charge a 20% surcharge seems unusual, and the 20% seems a little high just to put the food on a tray and bring it to your room. Also, be aware that they have a 2% surcharge if you use a credit card to pay for your stay.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Silonicus. Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us. I was pleased to hear there where elements of your stay you enjoyed and we hope the other areas will not deter you from staying with us in the future, we do charge a Tray charge of 20% but I would have expected that the team would have ensured it was stocked correctly and I will discuss this with them. Once again many thanks for your review. Kind Regards Kieran McCabe General Manager

"No complaints "

4
18/09/2016

Visited here for 3 nights in September 2016. Didnt cost me anything as it was on business expenses but having looked at the prices online id say it was good value for money ! Rooms are spacious with tv ! Hairdryer supplied also. Could have done with a thicker pillow but I used 3 together which was just about ok. Cleaned every morning Food was delicious and plentiful , breakfast buffet didn't fail to impress with freshly cooked eggs to order. Free to use snooker tables , you do pay for lights tho £1 for 20 mins. Gym and pool facilities were also available to use. Pleasant stay and a decent sleep

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear ross r. Many thanks for taking the time to post your review on Trip Advisor following your recent business stay with us here at the hotel. We are delighted you enjoyed your stay with us and got time to utilise the facilities we have to offer. Next time you are in the area please give us a call and we will do our best to ensure you have another great stay. Kind Regards Kieran McCabe General Manager

"Terrible - Horrendously Noisy"

1
17/09/2016

We booked the room for a Saturday night well in advance as my partner was attending an assessment day for the police starting early on the Sunday morning. Myself and my 19 month old toddler were also staying so upon booking we requested a family room with a cot. When we got to our room, it seemed ok until approx 6.30pm when excessively loud music began playing. The wedding venue room was DIRECTLY opposite our room, and only had a curtain separating it from the main corridor, and our room was approx. two feet from this. The music continued into the early hours, along with noise from the DJ, serving staff and drunk wedding guests. This was completely inappropriate for a FAMILY room as none of us were able to sleep. Why we were not informed that there was a wedding booked for this night and told of the proximity of our room to the disco when we booked the FAMILY ROOM, I have no no idea. If we had been told that it was likely to be noisy we would not have wasted our money and would have booked a suitable hotel. I complained to reception but this got me nowhere. On top of this, the kettle was broken and the wifi was very poor. Absolute disgrace. I would strongly discourage anyone from staying here.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Charlottee88johnson. Thank you for taking the time to post your review on Trip Advisor following your stay here at the Best Western Forest Hills Hotel. I was extremely disappointed to read your comments and on behalf of the Hotel would like to offer you our most sincere apologies for the inconvenience you where put to due to the noise from the function room that the wedding was taking place in. I have spoken to our reception team in relation to this matter and unfortunately we were full on Saturday night hence the reason we could not relocate you to another family room in a quieter area of the hotel. I have got your contact details and will be calling you next week to discuss the situation with you. Once again please accept our most sincere apologies. Kind regards Kieran McCabe General Manager.

"Stayed here after attending a wedding."

4
13/09/2016

This venue is an ideal place to have your wedding.The whole day was superb and fantastic views of the Mersey estuary for the pictures.well done to the staff.t he rooms are quite spacious and you get some at a reduced rate of you have your wedding there.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Stanley D. Many thanks for your review following your recent visit to the Best Western Forest Hills for a wedding. We are delighted that you enjoyed your stay with us and found our wedding rates competitive. We hope you wont leave it to long until your next visit. kind Regards Kieran McCabe General Manager

"Cheshire hills"

4
13/09/2016

I picked this hotel mainly because of location as we were heading from Surrey to isle of Man, and needed an overnight stay before catching the morning ferry. However I was very pleasantly surprised by how nice it was; although definitely need a satnav to find it.The room was large enough for me and my two sons with plenty of space for them to play. The swimming pool was inside the main hotel, and very convenient for me with small children. it was big enough for adults to do their lengths, while the kids play. The restaurant had great views over the Mersey estuary, and we saw the Red Arrows practising, and the food selection was good with plenty of choices for children and adults. overall would definitely recommend it.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear scubajonb. Thank you for posting your review on the Best Western Forest Hills Hotel following your recent stay with us. We are delighted that you chose to stay with us and even got chance to see the Red Arrow's flypast. I will pass your kind comments on to the team here at the hotel. Kind Regards Kieran McCabe General Manager

"Enjoyable one night stop"

5
13/09/2016

After a day of British superbikes we stopped overnight had lovely swim and sauna and relaxed in jacuzzi then left early in morning Room was a little dated and could do with maybe some air con was quite warm they did provide a fan but didn't quite cut it Food in restaurant was good and all staff were friendly Overall nice overnight stop thank you

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Jon P. Many thanks for taking the time to post your review on Trip Advisor following your recent visit to Oulton Park for the British Superbikes. We are delighted you enjoyed your stay with us and I will pass your kind comments on to the team here at the hotel. Kind Regards Kieran McCabe General Manager

"Wine evening"

4
10/09/2016

I have been to this hotel a few times on the wine evenings. the staff are friendly and helpful. The selection of the wines were very good as there was a speaker with some information on each wine. The resturant had a good atmosphere during the meal there was a singer who was good in the background. The food was very nice should you require an alternative to the set menu with good notice the hotel will accommodate in my case I don't eat cheese and a suitable alternative was arranged for me. The only problem with the wine evening and dining was that the guest bar was inside the resturant , maybe Mr. Owner can look at this and place the bar for the guest when events like this are on has luck had it the guest where not noisey On entering the resturant for breakfast I noticed a sign stating the dress code for breakfast was as follows no pyjamas no onesies are allowed in the resturant , we laughed . The breakfast had a good selection and hot and well served the tea however was stewed. what we like best about this hotel is that they allow to take your dog with you for a small fee per night and the dog gets a welcome doggie bag with treats. That is a nice touch. Should you be staying at this hotel for the first time the hotel car park is untidy and by no means a reflection of the hotel . Maybe Mr Owner could look at this. The watchful Owl

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Watchful Owl. Many thanks for taking the time to post your review following your recent visit to our Speciality Wine night and we are delighted you enjoyed your experience with us. I will take on board your points about the extra bar facilities and wherever possible we do open the lounge bar if we feel the demand is there. Our wine evenings are extremely popular and it was great to have such a proficient guest speaker on the last event. I will pass your great comments on to the team and we hope to see you again very soon. Kind regards Kieran McCabe General Manager

"Excellent holiday experience"

5
09/09/2016

Hotel is beautifully located, warm, clean and comfortable, with friendly and thoughtful staff, excellent service and lovely food. The pool and spa facilities are wonderful, a great place to relax and get fit.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Jayne I. Many thanks for your great review following your excellent holiday experience here at the Best Western Forest Hills Hotel. I will ensure all the team are aware of your great comment and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Excellent stay"

5
07/09/2016

If your visiting the Cheshire area.you will not go wrong booking into the Best Western Hotel. The staff here are very helpful,polite. The rooms are very clean and fresh, and the bed was absolutly great for a good night sleep, no noise to bother you, all the facilities you need in your room, and if you there is something you need just let them know what you require, the staff are only to glad to help you. there are other facilities for those who are more energetic,pool and gym. My friend and I only stayed for one night, but we were very pleased with this hotel. The rooms are( NON SMOKING ), thank god. We had breakfast included at £6.50 for continental,£10.50 for cooked. and very nice too,nothing like a full English when youv'e been partying. The view from the restaurant is lovely believe me. The room was a double, and I was charged £96 for a couple per night. If im ever staying in Cheshire, I would recommend The Best Western. check it out , read the reviewes and look at the pics . Have an excellent stay.... Oh before I submit this review. your not far from the Historic town of Chester lovely day out , and Chester Zoo. Ask at reception for details, Frodsham Town has an open market, shops, bars, restaurants,nice day out.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Bill H. Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us here at the best western Forest Hills Hotel. We are delighted that you and your friend enjoyed your stay with us then took the time to post such a great review. I will take great pleasure in passing your very kind comments on to the team at the hotel and we hope it wont be to long before you visit us again. Once again many thanks. Kind Regards Kieran McCabe General Manager

"Best hotel ever"

5
04/09/2016

We come every year best place ever. Near manchester and really good. Staff friendly and helpful. The pool is a great size and they also have a smaller pool what more can you want. Would definatley reccomend.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Oliver J. What a great review and we are delighted that you described us as the Best Hotel Ever that is really some accolade. I will pass your fantastic comments on to the team and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Sort out the wifi!!"

4
01/09/2016

The leisure facilities are of an excellent standard, the views from the restaurant are spectacular and the staff are all extremely friendly and helpful. I had a room on the bottom floor quite far from be reception and my only gripes are that the shower was appallingly weak, a real trickle which is a pity as the room was excellent. And the wifi... It's 2016. Wifi is depended on these days and is expected to be a decent strength and signal in the rooms, particularly for business stays. It's terrible here, if I could get a signal it's weak and keeps dropping out. Very frustrating when you're attempting Skype or exchanging emails. I also stream to

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Boba9519. Many thanks for taking the time to post your review on Trip Advisor following your recent stay at the Best Western Forest Hills Hotel. I apologise for the problems you encountered with your shower and if you email me at the Hotel I will get our maintenance team to rectify the situation so future guests are not inconvenienced. We have been for the past 4 months trying to get BT to install a new Fibre Optic line to the hotel which should give us much faster speeds but they seem to be dragging their feet. We are aware in todays modern environment WIFI is crucial to all our guests and we are hoping that situation will very soon be rectified. Once again many thanks and we hope next time you visit we will have addressed your concerns. Kind Regards Kieran McCabe General Manager

"Excellent"

5
01/09/2016

Another faultless stay in one of our favourite hotels.Our family room was clean, comfortable and tastefully decorated. The excellent leisure facilities included in the price made the rate we paid an absolute bargain.All the staff are professional, friendly and welcoming and nothing was too much trouble to make our stay perfect.We especially appreciate the time taken to accommodate our son's requests, in particular by the manager who went out of his way to make our 9 year old feel like a special and valued guest. Many thanks again and we look forward to our next stay.

"Granddaughter 's 18 th "

5
01/09/2016

We went to the Forest Hills Hotel for our granddaughter 's 18th meal we were in the Delamere room the food was beautiful the staff very friendly nothing was any trouble we stayed overnight rooms were lovely an clean the breakfast was great you ordered the eggs cooked as you wanted them there was plenty of bacon sausage etc had a great time will definitely go back again

"Fantastic stay for sons birthday"

4
01/09/2016

Stayed here for 3 nights for my sons 2nd Birthday trip- we wanted to visit the aquarium, Cheshire oaks, zoo and safari park and this hotel was ideally located to do all of this-20 minutes from each of them in the car. Hotel is in a beautiful setting with a great view. It is a bit dated if you are used to uber modern accommodation but we thought it was charming. Rooms spacious and clean- although we could not turn off the heated rowel rail in the bathroom which left us very hot for our stay. Ate in the snack lounge one evening and food was well priced and tasty. Overall a good base for a Cheshire visit and we would recommend.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear jomacca83. Many thanks for taking the time to post your review on Trip Advisor following your family's recent stay with us here at the Best Western Forest Hills Hotel. We are delighted you enjoyed your time with us and got to visit some of the fantastic attractions we have locally. We hope you as a family wont leave it to long before you stay again. Once again many thanks. kind Regards Kieran McCabe General Manager.

"Great family hotel"

4
31/08/2016

Stayed here for one night with our 3 children in a family room. Excellent location with ample parking. The room was perfect for our needs. The reception staff were friendly and welcoming and the breakfast the next day was excellent, no charge for the children either. Again,the breakfast staff were friendly and nothing was too much trouble. It was very good value and we would most certainly stay again. The only reason it doesn't get 5/5 is because the room was hot due to the weather and the air conditioning struggled.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear missshell1 Many thanks for taking the time to post your review on Trip Advisor following your family's stay here at the Best Western Forest Hills Hotel. We are delighted that you found us a great family hotel as the team will always endeavour to ensure our guests enjoy their time with us and we know how difficult it is looking after little ones as well. I will take pleasure in passing your kind comments on to the team here at the hotel. Once again many thanks. Kind Regards Kieran McCabe General Manager

"Afternoon Tea Absolutely Fabulous!!!!!!"

5
29/08/2016

First visit and we wer greeted and treated like royalty! Christian welcomed us and we had the lounge all to ourselves. There was a Wedding going on and it was busy but all the staff we spoke to were brilliant. The food was good too and the cakes fantastic. They even made egg mayo sandwiches for us which was not on the menu. Could not fault it and we will be back. Would highly recommend this and the price was very competitive too. Brilliant! Well done to all staff.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Karen F. Many thanks for posting your Afternoon Tea review on Trip Advisor and we are delighted that you enjoyed it so much. I will take great pleasure in letting Chris know about your review and its always a pleasure to be able to ensure all our customers have the best experience possible. Please do not leave it to long till your next visit. Once again many thanks. kind Regards Kieran McCabe General Manager

"wedding day"

5
29/08/2016

I booked forest hills hotel for our wedding day as the surrounding views are beautiful. Bob the manager on the day was so lovely and did everything he could for us! He explained everything that was going to happen before it did and checked all was ok with us. The food was lovely and tasted wonderful. Couldn't complain about anything. Our room was very spacious and comfortable. Only regret is that I didn't get chance to try the airbag! But we will be back one day to try it out. Thank you so much to all the staff for everything they did for us., We had an amazing day and everyone was great.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear lyonstwin 1. Many thanks for taking the time to post your review on Trip Advisor following your Wedding Day celebrations here at the Best Western Forest Hills Hotel and we are delighted you had an amazing day. I will ensure Bob is fully aware of your review and how much you and all your guests enjoyed the day. I'm just a little confused about the airbag reference but as I wasn't here on the day I will bow to Bobs superior knowledge on that particular issue. We hope you have a fantastic honeymoon and you visit us again very soon. Kind Regards Kieran McCabe General Manager

"Great hotel...needs air conditioning"

4
29/08/2016

We are staying here as a family of 4 two adults and two kids. The hotel is situated on a hill looking over the mersey , very nice views. The family room we had was large and clean but was really stuffy even with the windows open it was too hot so no one had a good sleep. We walked into Overten which is about 15 mins down a steep hill and visited a lovely pub called the Cock o Bells. The walk back up with hard but do able! The pool is a good size with a hot tub snd steam room and sauna.all accessible to the kids aswell as long as they not under 5 and supervised by an adult. the changing rooms are very dated and basic and a bit grubby. The breakfast was lovely. Hotel is in great location about 10 min drive from Go ape Delemere which was amazing fun Would recomnend if sorted the air con out

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Jane12. Many thanks for posting your review on Trip Advisor following your recent stay here at the Best Western Forest Hills Hotel. Unfortunately as I have said in previous responses our hotel bedrooms are not air conditioned but we do offer a supply of fans and have recently invested in a number of portable air conditioning units. I am delighted that you all enjoyed your stay with us and hopefully the minor issues you encountered will not deter you from returning in the near future. Once again many thanks. Kind Regards Kieran McCabe General Manager

"Begging for retirement"

2
29/08/2016

Stayed at this hotel last minute choice as we were going into Liverpool for the weekend and wanted to be outside the centre (half an hour out) plus it's a lot cheaper as the centre costs over £100 without breakfast. I think the room I booked (got stuck with) seemed to be the only room left available. It was a twin room... So me and my partner slept on a single bed each.. Not really what you want. I paid £112 in the end with breakfast for the pleasure of NO sleep whatsoever. Our room was on the ground floor, which must also be where the laundry, ovens, sauna and steam rooms are because the temperature is diabolical. As soon as you walk down the stairs you can feel the heat change and you are greeted by a stale strange smell. There was one quilt for each bed, which was heavy and thick. No air con, also no mini fridge so if you wanted a drink in the night because of the heat, your drink would also be warm. PLUS NO VENDING MACHINES ANYWHERE TO BUY ONE!!?!??!?!!! Absolutely ridiculous. Upon entry to the room I noted that it had been an obvious "lazy" cleanup job. They had made sure it looked OK on a glance but when we looked closer things were not clean. Glass on tabletops had still got stains from the last people in here, the bottoms of the mugs were not clean and the bathroom floor was so dusty in the corners. The bathroom suite is something my nan would have had in the 50's. I mean there's vintage and then there's just needing to update your hotel. This was not vintage, it looked dire. The shower was so powerful it actually hurt sensitive parts of your body and it's almost impossible to change the temperature. FUNNY part was there is a sign on the back of the bathroom door asking you to close the door after showering to "reduce false fire alarms" but our bathroom door didn't fit in the frame and could not be closed at all. Luckily a towel under the doorframe stopped any false alarms, the extractor fan is fairly useless, the heat in there was unbearable after showering. Trying to sleep in this room being on the ground floor was impossible. There were 2 weddings on at the hotel (so lots of drunk guests) walking as we found out, past our windows to get to their cars or rooms at the back. Having to have the Windows wide open due to the heat, we had to listen to these noisy people all night. The only thing I can say for this hotel is that the breakfast was decent. The breakfast staff are friendlier than the others and there's a nice choice of stuff, could be more on the hot options though. And bigger plates, some people don't want to keep going back up and would like to fit more than a spoonful on their plate at once. Went out into Liverpool for dinner, when we returned we wanted a drink or so at the bar before returning to our rooms, we asked on reception if there was a bar and they pointed it out to us, it was already closed up at 10:00pm on a Saturday night... So we went to bed. Would not return unless it's renovated. Definitely not worth the money at all. The heat of the room also made my partner very ill during the night. Have included some fab pictures from our stay.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Lily M. Thank you for your candid review. We apologize that your recent stay did not meet expectations. Unfortunately as you had made your reservation via a third party website and our system works on last room availability and this was the last room available hence your rate and the fact it was a twin room. Unfortunately we do not have air-conditioning in our bedrooms if we had be made aware of your discomfort fans could have been supplied, also ice and jugs of water as we do not and would not have vending machines on the premises we have 24hour reception cover and the night porter would of delivered any requested items to your room, also had you made reception aware on check in to your room that the bedroom had not been serviced correctly this would have been addressed immediately as it is not our normal practice or standard. We are a popular wedding and function venue again had the staff been made aware of the noise we could of addressed this issue at the time. I was pleased that you did enjoy breakfast and you found the staff friendly we would of supplied you with larger plates had you asked, more hot options are freshly prepared from the main kitchen as stated on the breakfast menu. Some of our bathroom suites are peach in colour, they are well maintained, functionally and in good repair although not everyone's colour preference we upgrade and update our facilities across the entire site when finances permit. Your photographs the one of the concrete slabs are to the back of the building below the hotels bedrooms an area that guests don't normally frequent. The one of the bathroom door sticker ‘please keep closed to reduce false fire alarms' are there to do just that as the hotel's fire system is sensitive, thank you for bringing to our attention the door not closing properly this has now fixed. I hope this explains things a bit clearer to you and gives you more of an understanding. We appreciate your comments and will share these with our team so that we can continue to improve our services, so that we can provide a better experience for future guests and visitors to the Best Western Forest Hills Hotel. Your Sincerely Kieran McCabe General Manager

"Wedding bliss"

5
28/08/2016

Daughters wedding took place on the 26th August, We would like to thank Kieran, Bob, Chris for all there help in making a very special day for us and our family, also all the waiters, bar staff and cleaners were very friendly and professional at there work. Perfect venue and nothing was too much trouble to all staff, we were made to feel very special. Thank you for making it a extra special and enjoyable day. Once again thank you and good luck for the future.

"Views like out of Blade Runner!"

4
25/08/2016

Room large & comfy. Breakfast excellent with freshly cooked eggs of your choice. Dog friendly with a doggy bag welcome present. However not 5 star because there is nowhere to sit & eat or drink with your dog apart from in your room. Room service was quick, tasty & reasonably priced Short steep walk down through the woods to town recommended. Several dog friendly places to eat there.

"Function suite"

5
17/08/2016

We came here for a wake lovely place was on Overton hill and the views a We're georgous. The entrance was very pungent with damp but overall a lovely place clean easy accessible for wheelchair users place was clean apart from the damp small near the toilets

"Beautiful Setting and great value"

5
16/08/2016

This hotel is set in beautiful countryside and was great value for our one night stay with our Grandchildren. The family room was a good size and well laid out. Beds not as comfortable as some hotels, but not bad.The staff were friendly and helpful and the pool was a bonus for the children. Breakfast was excellent and the restaurant was very attractive with great views. A very good deal and I would certainly go back. I totally recommend the hotel.

"Excellent staff and service"

4
14/08/2016

Hotel in a nice rural location with lovely views from the dining room. Staff were, without exception very friendly and polite. Had a small dog with us and the staff gave us a little present for her, a nice gesture, large grounds outside to walk in. The bedroom was very clean and comfortable. The only small thing was the bathroom, which was rather dated, having a shower curtain over the bath, but it was clean. The food in the restaurant was excellent, we ate there on both evenings and the staff were very attentive. A very nice hotel, with lovely friendly staff, would definitely visit again.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Fiona K Many thanks for taking the time to post your review on Trip Advisor following your recent visit to the best Western Forest Hills Hotel. We are delighted that you found our staff excellent and I will pass your kind comments on to the team. We do like to make our Canine friends feel welcome as well because after all they are part of the family. We hope it will not be to long before you come and visit us again. Kind Regards Kieran McCabe General Manager.

"Lovely hotel and friendly staff"

5
11/08/2016

Kids loved the pool and jacuzzi, and the friendly staff. Meals were good and beds were exceptionally comfortable - kids struggled to get out of bed but the promise of a nice cooked breakfast and a swim persuaded them. Also, the hotel has the best views of the Mersey and countryside possible.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Richard B. Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us and rest assured I will be passing your kind comments on to the team here at the hotel. I am not sure that its a good thing the children not wanting to get out of bed but they where on holiday. We hope it will not be to long before you visit us again. kind Regards Kieran McCabe General Manager

"Another lovely stay"

5
09/08/2016

We normally stay at this hotel at Christmas as we drive from Surrey to Glasgow. As we were travelling up to Cumbria for our holiday we decided to break the journey. We got am excellent rate and even more discount for being Best Western account holders. Again a lovely welcome and nice view from our room over the Estuary. We will probably stay again in December and would highly recommend.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Melisma29. Thank you so much for posting your review on Trip Advisor following your recent stay here at the Best Western Forest Hills Hotel. We are delighted to welcome our returning guests as it goes to prove that the team get it right. We like to feel that all our guests have a great time with us and it is most defiantly worth joining our Best Western rewards programme. We hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Love the views"

4
08/08/2016

Great location on a sunny day, can see for miles from the hill top. I do like this hotel, staff are always really friendly and happy. Breakfast is good and rooms are modern, clean and comfortable. The executive rooms have better views and bigger bathrooms for a few quid extra.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear SIXOCLOCKTICKET. Thank you for taking the time to post your review on Trip Advisor following your recent stay with us and rest assured I will be passing your kind comments on to the team here at the hotel. We hope it will not be to long before you visit us again. kind Regards Kieran McCabe General Manager

"Mixed reviews"

2
07/08/2016

I booked in here the night before my wedding with 7 bridesmaids. The hotel were amazing! They couldn't do enough for us! There was a party going on in the conference room across the hall from us and A staff member called Bob really kindly allowed us to move downstairs so we could all rest I disturbed the night before the big day- amazing! I was so happy with the service and everything that nights stay- very clean and professional! They had also agreed a great rate for anyone staying the following night after the wedding. So lots of our friends and family booked in. Possibly about 15-20 rooms. Some were told they could check in early, some were (apparently quite rudely over the phone) told they definitely couldn't, which surprised me as all my dealings had been greeted so positively, it seemed very shocking. On the night we came back after the wedding is when the problems began. About half the guests, including me and the groom, could not get into our rooms as the key cards didn't work. We were eventually, after an hour broken into our room. 2 other guests were given tools and told to break in themselves! One of my bridesmaids never got a room as there was some inexplicable mix up. Her and her partner had to sleep in someone else's room that night without their belongings which were locked in another room. It was ridiculous! The next day the receptionist tried to charge them for the room they never stayed in, and very unprofessionally stated "this isn't my fault". I'm a bit disappointed overall as it really did seem that it depended on the staff whether we got a good service or not. It's a really fantastic hotel, with awesome leisure facilities and food. I would still recommend it, but wanted to give honest feedback as it really upset some of our friends who just wanted a good nights sleep!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear cyuchetel. Thank you for posting your review on Trip Advisor following your groups stay here at the hotel for your wedding celebrations that where happening locally. Please accept our most sincere apologies for the problems you had on the return to the hotel as far as gaining access to your bedrooms was concerned, I will ensure that we complete a refresher course for the night team to ensure they are fully aware of the procedure if there are situations like this again. The key cards we use are susceptible to losing there programming if kept near or with mobile phones however it should have been a relatively simple exercise to reprogram them and there should not have been such a delay. I am pleased that there where a number of positives in your review and I will take pleasure in passing them on to Bob. Again our sincere apologies and we hope these unfortunate events will not deter you from using the hotel again in the future. Kind Regards Kieran McCabe General Manager

"Great location but disappointing room"

3
06/08/2016

Great location but I was allocated a disabled room which was not necessary and the bed was very hard so I woke up with a bad back . However checkin was very good so was diner and breakfast . Did not like the extra charge for paying by credit card. Totally unnecessary . Put another pounds on room rate rather than putting extra charge would be better.

"Family weekend for CarFest"

5
05/08/2016

We stopped in a family room for 3 nights to visit Car Fest North. The welcome was very friendly - had forgotten toothpaste and got given full tube on Colgate free, not the usual 10ml size to just do the evening - and children got "goody bags" which always goes down well. Breakfast was well up to the standard I would expect for this price range of hotel, good buffet and eggs cooked to order so they were fresh. Reception had indicated children ate free, but ours were £5 each (and even as 3 and 4.5 year olds they got very good value for money at that!!) which was fine. Managed to leave children's toy (and, it transpired, some children's clothes) which were promptly sent on as hotel said they knew how much children cherished some cuddly toys! Also got follow up email from manager. Have stayed in some very grand places (pre children !) but couldn't fault staff service standards here.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear JerryandLis. Thank you for taking the time to post your review on Trip Advisor and we are pleased that your daughter managed to receive here Cherished soft toy back. We do at all times endeavour to go out of our way as a team to ensure that our guests enjoy there stay with us and I will take great pleasure in passing your kind comments on to the team. Once again many thanks. Kind Regards Kieran McCabe General Manager

"Great Hotel For Families"

5
02/08/2016

Stayed overnight with my children before a trip to Chester Zoo last week, think they would have been happy to skip the zoo and stay in the hotel all day! The rooms are nice, clean and comfortable, the pool and spa were very good and bonus points for having a couple of very good snooker tables, breakfast was lovely too. Best part of the hotel were the staff, friendly and attentive, which is an ideal combination for working in a hotel. I was very impressed and wouldn't hesitate in staying again.

"Thoroughly enjoyed my stay"

5
01/08/2016

Great hotel - seemed old but very well maintained and modernised. Staff were very helpful and professional. Breakfast was very good. My room was exceptionally spacious, clean and comfortable. I would stay again.

"Decent hotel, let down by boiling hot rooms"

4
30/07/2016

We stayed in one of the family rooms for 1 night. The room itself was very clean and tidy but did not have any air conditioning which made our stay very uncomfortable as both us and the kids could not get a decent night sleep due to the heat in the room (The temp outside was only 14C) so they next day we had a couple of very grumpy kids! The hotel has a very good gym and swimming pool which we took advantage of to relax after a long drive. Breakfast was included, it was OK but nothing special as some of the items were a little dried and sad looking - coffee was good though. Its a decent hotel but letdown by the lack of air-conditioning in our room.

"Beautiful views & very friendly staff"

3
29/07/2016

We stayed at this hotel for 2 nights as part of a coach trip. The hotel is in urgent need of a refurbishment - very shabby looking. Not sure when our room last saw a hoover, but the staff were so friendly, nothing was a problem and always smiling. The evening meals weren't great but breakfast was tasty. Overall a friendly hotel!

"Sunday carvery"

5
26/07/2016

We went tho forest hills for a Sunday roast,the staff were friendly, helpful and welcoming and the food was lovely. They even managed to fill my husband - which is no easy thing to do!! :-) The price eas very reasonable for the amount of food you got.

"Wedding evening"

5
25/07/2016

This hotel is local to us and my husband is a member of their leisure club. A party of 15 of us dined and stayed the night after our son's wedding. Not having dined here since Best Western took over we didn't know what to expect but the hotel has an excellent reputation locally. We found this was fully deserved. Our meals were excellent and the staff pleasant and efficient. We all stayed overnight and our rooms were lovely. Spotlessly clean and everything we needed..Our room was interconnecting with our grandsons aged 14 and 16 which was ideal. Breakfast was good and plentiful. I just wish we could do it all again!.!!

"Room with a 'Mersey' view"

4
24/07/2016

Just a one night stopover and yet we were pleasantly surprised by the hotel. Decent rooms and ours with a fabulous view over the Mersey. Breakfast was top rate with everything you would expect. There a popular spa, which we didn't use, and the area is great for cycling, which we did take up. The staff didn't mind that we a little late checking out. A good stay.

"A lovely stay."

5
24/07/2016

Staff were splendid - welcoming reception and fabulous breakfast with a great view over the Mersey. Room was quiet and comfortable. Plenty of parking available. We would definitely return in the future.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Eric B. Many thanks Eric what a very good review, short, concise and very much to the point. We are delighted you enjoyed your stay and now you have found us we hope to see you again very soon. kind Regards Kieran McCabe General Manager.

"Great staff, good location, lovely stay. "

5
23/07/2016

Staff were fantastic and so helpful throughout. Great pool - our son cried when we were leaving hotel! Super location for Chester zoo, Cheshire oaks and aquarium, good sized room. Modern double shower. As we have 2small children we ordered room service - I wouldn't recommend the food unfortunately as it didn't live up to rest of hotel experience (we didn't complain as everything else was spot on) - really does need to improve though. We would definitely return here - a lovely stay.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear ClareOthman Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us and we are delighted you enjoyed your stay but apologies for the problems you had with the food. I hope the minor problems you had would not stop you from visiting in the future and we hope to see you again. Kind Regards Kieran McCabe General Manager

"great hotel great staff great price"

5
22/07/2016

We stopped off at Forest Hills on the way to a holiday in Wales. The hotel was lovely and dog friendly, not only that they were actually very welcoming to dogs providing us with a little dog treat bag. They also did room service at a very reasonable price and the food was lovely. Worth knowing the room service staff are able to take tips in cash, not really done that before so i had to ask and felt a bit silly. The hotel had good facilities the rooms were nice and clean and it was in a fantastic location. We had a nice walk into Frodsham where we visited some lovely pubs. Would definitely return. Frodsham is a really nice village. The staff were all really nice and friendly too.

"One of the best Cheshire Hotels"

5
21/07/2016

I had never heard of Frodsham and I booked this hotel as a last resort due to other choices being fully booked. What a great surprise. The hotel is situated with great views over the Mersey, it is amazingly quiet - which is great after a day's work and the food was perfect. The only downer was that it was fully booked so I couldn't stay a second night !!!!!

"Excellent customer care"

5
19/07/2016

We are a small charity that provides help and support to families affected by a rare, debilitating condition. Last weekend, some of our families and staff stayed at the Best Western Forest Hills Hotel during a group outing to Chester Zoo. We would like to extend our heartfelt thanks for an enjoyable stay; all the staff were very helpful and considerate, enabling the families to relax in comfort. It can be difficult to find accommodation for a group with the particular needs of our community but this was certainly not the case with your hotel; from arrival to departure, nothing was too much trouble. We would certainly recommend the hotel and would be delighted to return to the Best Western Forest Hills Hotel in the future.

"NIce hotel, good value for money."

4
12/07/2016

Nice hotel, spectacular views but needs air-conditioning in the rooms as they can get a little warm. The wall fans in the rooms are rather 1970's and are too noisy to leave on at night-time. All the staff are excellent and welcoming and the hotel has good amenities and is very clean. Overall good value for money.

"Lovely hotel spoilt by noise"

3
12/07/2016

We love staying in Forest Hills, especially because of the excellent swimming pool, sauna, jacuzzi, and steam room. However there was so much noise this time from some machinery outside the room that we could not sleep. The irony was that I had requested 'a quiet room'. I would rate it very good or excellent if it were not for tthe noise.

"Very enjoyable "

5
10/07/2016

We were very impressed with our visit to Forest Hills, the staff were very friendly and helpful, especially the reception staff. Our children were made feel very welcome which included giving them a welcome pack and it was a lovely relaxing time. The only slight issue we had was that considering the high standard of food we as adults received, the children's pizzas seemed to be just a basic 'microwave variety' type. We certainly would return here again in the future and highly recommend it!

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear colin p. Many thanks for taking the time to post your review following your recent stay at the hotel. As this was your first visit its very gratifying when someone passes such positive comments and we are big believers if the children are happy it makes the parents trip much more relaxing. I take on board your comments about the small children's pizzas and will speak to the chef as all the full size pizzas we serve on the snack menu are home made. Once again many thanks and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager.

"Perfect for large families"

4
10/07/2016

This is my first review of any hotel! As a family of 5 it is so difficult to find hotels which accommodate all of us in one room. This hotel had a double bed, 2 single beds and a pull out double sofa bed with plenty of room to spare! The staff were very friendly, the room extremely clean. The leisure facilities were good, maybe need an update but all in all a pleasure to stay. Frodsham is lovely

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear zbentley. Many thanks for your review of the Hotel and we are delighted you and your family enjoyed your stay with us so much. We are extremely fortunate to have 6 such large family rooms that can accommodate 5 and 6 adults and children without squashing everyone in small spaces. There are plenty of fantastic things to do locally like Chester Zoo and Blue Planet so hopefully you will get the opportunity to visit again very soon. Once again many thanks for your great review. Kind Regards Kieran McCabe General Manager

"Nice Food in Restaurant, but dated Bedrooms"

3
08/07/2016

The hotel is on the top of Frodsham Hill and has great views over The River Mersey. The gym was very good, it had all the equipment that I'm used to and the staff were helpful. The pool was nice with a good sauna, steam room and jacuzzi. The female changing rooms were dirty but what was most disturbing was the amount of young boys (approx age 8) in there with their mothers. I felt so uncomfortable as I wanted to get showered and changed that I didn't bother. I got as dry as I could, got dressed and went to my bedroom. Surely there could be a family changing area separate from the female changing area, it was embarrassing. The bedroom needed a good vacuum and the valances on the beds were dirty with black marks all over the bottom of them. The bathroom was very old fashioned, mine was a lovely 70's pink shade! I ate in the restaurant and the food was fantastic, well presented, tasty and hot, very enjoyable, obviously a good chef. The staff throughout the hotel were polite and helpful, young and enthusiastic. I think if the bedrooms were upgraded this could be an excellent hotel with great views.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear vacationgirl58. Many thanks for posting your review on Trip Advisor following your recent stay at the Best Western Forest Hills Hotel. I am pleased that there where some very good aspects to your stay but a little disappointed to read your comments about young boys getting changed in the ladies changing rooms, this particular kind of situation was brought to our attention a number of years ago so we put measures in place so it did not happen again which judging by your review it has. In both the male and Female changing rooms there are curtained off areas which have been specifically designated to family changing to avoid issues such as this happening, however it would seem that is not being enforced and you have my assurances that we will ensure it happens in the future. Once again it reads like you had a great stay with us and we hope that you will visit the Hotel in the near future. Once again thank you for your very constructive and positive comments. Kind Regards Kieran McCabe General Manager.

"Thank you!"

5
08/07/2016

I recently stayed at the hotel and wanted to comment on the exceptional service. It was exceptional in that on my first evening there I was taken ill and the staff coped with it beautifully. Attentive but not over powering and willing to do anything - including arranging a doctor visit and collecting a prescription for me. No questions were asked about when I would be leaving (I had only booked one night) and did everything to make me feel as comfortable as possible.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Bpolitiq. Thank you so much for your very kind review and we most sincerely hope you are feeling better. The welfare of our guests is paramount and we were delighted to be able to assist you when you were taken ill. We hope next time you visit you will be able to enjoy more of our facilities and the local area. I will pass your kind comments on to the team and especially the ladies that helped. Kind Regards Kieran McCabe General manager

"Stayed for 1 night with a group of people."

4
08/07/2016

Stayed here for 1 night,rooms lovely modern.only downside the room I had was in the lower floor vith no views just high bushes and a public path running at the side of the room and the room had 2 small windows offering little light,otherwise great.Breakfast was excellent and most staff was plesant.Overall great stay would recommend and would stay again.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear kermitfrog_11. Thanks very much for posting your review on Trip Advisor following your recent stay with us here at the Hotel. I will pass your kind comments on to the team and next time you stay we will endeavour to ensure you get a room with one of our fantastic views. Many thanks again. kind Regards Kieran McCabe General Manager

"Nice hotel"

4
03/07/2016

We stayed here for 1 night as we were attending a concert in Delamere Forest. Hotel a little dates but clean. Lots of parking available. Easy check in, room clean and comfortable. Nice views from our room, beds comfy, pillows a little hard for my liking but that's a personal preference. We did not try the pool the next day. Breakfast good and buffet to chooses from. Would stay again if attending another concert.

"Great Nights Stay"

5
02/07/2016

Stayed in Room 216, very big room, very clean and very quiet. Excellent nights stay enjoyed it very much, thank you. Did not use the pool but it looked inviting, breakfast was very good, good choice and plentiful if you needed it. Loads of parking available, all set in a lovely location, Frodsham was a great night out with friends also.

"Total chill & relax"

4
27/06/2016

Although this hotel is a tad dated in parts it is really clean and the staff are friendly and welcoming. The restaurant is a great experience and the restaurant manager is a real funny guy, very accommodating and extremely attentive. The food is top class! ???? It was a shame the pool bar was closed and later there wasn't really a relaxing residents bar area to sit, other than the corridor or conservatory. The main bar area which was brightly lit closed hence we were moved out. The hotel is in a lovely setting with nice walks with Frodsham's pretty town which is not far away.

"Great breakaway hotel"

4
27/06/2016

This is a lovely out-of-the-way hotel, perfect for breaks, family reunions etc. Plenty of relaxing areas, fine swimming pool and leisure complex, pleasant bedrooms and restaurant with super views over the estuary. Very little to fault. Relaxing atmosphere with plenty to visit in the area.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear leboisCalvados. Thank you very much for your recent review of the best Western Forest Hills Hotel and we are delighted that you described us a Great Breakaway Hotel. As I have said in previous responses its great to get such positive feedback from our clients and we hope you will come back very soon. Once again many thanks Kind Regards Kieran McCabe General Manager

"Smith Family Weekend - a great success"

5
26/06/2016

Nothing was too much trouble for the staff. A warm welcome, a lovely afternoon tea, dinner for 16 was lovely with a good choice on the menu. Great house wine and our exclusive use of the conservatory. The second evening had a different menu but equally excellent. Both breakfasts were spot on. The rooms were clean and comfortable. We already made a provisional booking for next year.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear davefromnotts. Many thanks for taking the time to post your review on Trip Advisor following your recent weekend family stay here at the hotel. We are delighted that you all enjoyed your stay with us and were able to even accommodate you for dinner in a private room. I will take great pleasure in passing your kind comments on to the team here at the hotel and we hope you will all visit us again very soon. kind regards Kieran McCabe General Manager

"Great service and carvery excellent."

5
23/06/2016

We called at this hotel ( 45 of us ) for a carvery after a trip to Llangolan canal. The whole experience staff, dining area and food was first class. A special mention for front man Kieron ( Jimmy Tarbuck lookalike Lol ! ) very amusing and creates a good image for the hotel. I would highly recommend this venue and would definately use it again. Thanks to all concerned.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear OldBill1061. Thank you very much for taking the time to post your review on Trip Advisor following your recent coach stop with us and we are delighted that collectively as a group you thoroughly enjoyed your food and the visit. I must say I have never been told I am a Jimmy Tarbuck lookalike maybe another famous comedian who has a love of dogs but thank you for the compliment. I hope you and your group will visit again very soon. Kind Regards Kieran McCabe General Manager

"Excellent stay"

5
23/06/2016

We stayed at this hotel with our little Westie on our way to the Dog Fest the next day. The staff on reception were excellent, we had room service for our evening meal with having a dog with us, the waiter who bought us the meal was very polite. We had breakfast in the restaurant which we enjoyed, again staff very nice and helpful. A lovely hotel in a fantastic position, would certainly recommend.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear patwhite43. Many thanks for taking the time to post your review on Trip Advisor and we are delighted that you all enjoyed your stay with us, especially your little Westie. As I have said in previous responses one of our most unique selling points is our fantastic location and great views of the surrounding areas. We hop next time you are in the area again you will take the time to drop in and see us. Kind Regards Kieran McCabe General Manager.

"Great staff"

4
22/06/2016

Spent a night here with my 2 year old daughter after visiting the zoo in Chester. There was a wedding on in the Hotel but nevertheless staff were very helpful and were kind to my daughter. The room was very hot - but otherwise was nice - we had the executive room - comfy -plenty of space. Shame there is no fridge in the room though. Pool was nice but lockers were not available due to padlock use. bottom line - I would stay again! also might have been nice if (like other hotels do) the corporate teddy bears are free for children rather than on display and charged at £10

"SURPASSES EXPECTATIONS"

5
20/06/2016

Enjoyed an excellent family stay when attending a nearby wedding. The gym facilities (with pool and sauna) are free to residents. The staff were polite and helpful; breakfasts from a self-service bar were good and filling. The rooms and public areas were well furnished and maintained. Although dating from the 1960's, it has been extremely well cared-for and maintained, and exhibits the very best of that period (including the coloured bathroom suites!). We were a little surprised to find the restaurant closed on a Saturday lunchtime – but reasonably priced food can be ordered through reception and consumed in the public areas or your room. Altogether, a very pleasant stay.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Martin T. Many thanks for taking the time to post your review on Trip Advisor following your recent stay here at the Best Western Forest Hills Hotel. We are delighted that you and your family choose to stay with us whilst attending a wedding locally. We are very grateful for your kind comments and I will pass them on to the team here at the Hotel. We will also be continuing our programme of refurbishment and updating our facilities and we hope in the near future you will choose to visit again with your family. kind Regards Kieran McCabe General Manager

"Fantastic!! and very dog friendly"

5
20/06/2016

Many thanks to all at Forest Hill Hotel... We had a fantastic visit. This is how a hotel should be done! They are extremely dog friendly and even gave us a goody pack for our dog with treats, toys and walk ideas. Very friendly and helpful staff throughout the hotel form reception to the health club. Well done guys!

"Best Western is my Favorite Brand"

5
19/06/2016

I try to stay in Best Western Hotels as I like the Brand.... In Forest Hills Hotel I found another really first rate hotel. Ample parking. pleasant staff check in/out simple/straight forward. Room was very clean...well arranged Bath rather than shower.....had shower over,but I like a soak IN a bath. Wi-Fi worked very well.... Super quite setting. Did not hear ANY noise from out side I overslept...so bed was comfortable. Breakfast as expected...and as it should be......cooked well Good helpful staff serving. With this hotels setting...I think it must be VERY popular with Weddings. I did not get to use leisure part of hotel...as I was there for a gig in St Helens. Reception staff helpful as I went out on the Friday evening with some local details of roadwork's in area between hotel and St Helens. In all.....I would be more than happy to stay again if I am in the area. 100% RECOMENDED 10 out of 10

"NOW THIS IS HOW TO DO IT. WELL DONE BEST WESTERN FORREST HILLS"

5
15/06/2016

A group of us has just returned from this hotel. It is in a lovey location and the staff are extremely friendly and efficient. The food is excellent and plentiful even for several of our party who have good appetites. We had the carvery and the choice and quality was spot on. The restaurant staff and manager have a wonderful sense of humour and it was just a pleasure to eat there. We will be back.

"Amazing"

5
13/06/2016

Just got back after another stay at Forest Hills Hotel. Amazing room and view. The food we had for evening meal was 1st class an the breakfast well it's to die for. All in all top hotel oh and we have re-booked for July.

"Perfect Weekend Getaway"

5
13/06/2016

Excellent hotel, super fast check-in/out. Great leisure facilities, friendly helpful staff. Rooms perfectly decorated with comfortable beds. We booked one double, one twin and a family room. Would well recommend the family room, everything including fridge for babies bottles and 2 showers. perfect location for Chester, Chester Races and Cheshire Oaks Outlet Shopping, all within 20 minutes drive.

"What a great bunch of people!"

5
06/06/2016

I arrived late on a Sunday evening. When there was a minor problem with the hot water in my room they immediately moved me to a different room. They even lent me a whiteboard for a meeting i had in the office the next day. What can I say? Great room, good food and GREAT staff! Well done and I WILL be back. Thanks

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Ben P. Many thanks for posting your great review on Trip Advisor and we are delighted that you found the team to be a great bunch of people. We hope you will become a regular visitor with all your commitments in our area and I will pass your kind comments on to the team. Kind Regards Kieran McCabe General Manager

"Lovely location"

4
05/06/2016

Stayed here with my daughter. Hotel location was superb and we requested a room looking over the river which we were given. The view was great especially at sunset. The room was a little dated and small but had everything a traveller might need. Beds very comfy. Lovely big window which you could fully open. All staff we encountered were very polite and check in and out were simple. The leisure facilities were great - good gym and nice pool but the pool was very noisy as it was full of children on half term. What was really irritating was that they were allowed in the hot tub so there was no way you could relax and there was no area of the pool cordoned off for those who wanted to swim properly, you had to keep dodging children who were not always well supervised (there's no lifeguard in the pool). Other than this minor gripe though we thoroughly enjoyed our stay. We didn't eat at the hotel so can't comment on the food I'm afraid.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Philippa W. Many thanks for taking the time to post your review on Trip Advisor following your recent stay with your daughter at the Best Western Forest Hills Hotel. We are delighted that you got the opportunity to use the facilities and maybe on your next visit we can tempt you into the Dining Room. Once again many thanks and hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"2 night getaway"

5
04/06/2016

6 of us came here for a 2 night break, the rooms were tidy & clean, the staff were amazing especially Bob & Kieran, who both couldn't do enough to help us. The food for Dinner & Breakfast was excellent. We are now all looking forward to our next visit later in the Year! thank you.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear PowysMidwales. Many thanks for your fantastic review on Trip Advisor following your recent stay with us, we are delighted that you all had a great time with us and will welcome you back with open arms for your next visit. Big congratulations to your National team for a great performance in the Euros the other night as well. Kind Regards Kieran McCabe General Manager

"Excellent 2 night stay. "

5
03/06/2016

6 of us Stayed for a 2 night break on the 1\\2 of June , All I can say is what a brilliant time we had the food was excellent both breakfast and evening meal ,staff plus the managers were very helpful (Thankyou ) lovely swimming pool , so good we booked the Gourmet night see you again soon .

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Johnjoan1. Many thanks for taking the time to post your review on Trip Advisor following your 2 night stay with us here at the Best Western Forest Hills Hotel. We are delighted you described your stay as excellent and I will pass your kind comments on to the team here at the hotel. We look forward to welcoming you back to the Gourmet night later in the year. Kind Regards Kieran McCabe General Manager

"one night stay"

2
30/05/2016

Reception staff were not very helpful when we arrived and when we asked a question the reply was well I will have same number as you!!!!! they were not interested at all to help or phone up for us. when we were in our Room it was so hot there was no air conditioning, we opened the window and heard people through the night we did not sleep well at all. The bathroom was so dated it was peach, the shower/bath had hairs in from previous person having a shave. Went for breakfast 3 staff were there having a coffee and talking, I had to ask for toast as they had not acknowledged me entering or sitting down. On leaving to go somewhere near by the direction given by reception staff were not clear or understandable we had to ask 3 different people en route for directions and reception staff did not get off her seat or write them down for us. On leaving the hotel I handed my key in paid my bill and they lady behind reception just said bye, No thank you , no how was your stay? Really not impressed with this hotel at all.

ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Amy W. Thank you for posting your review on Trip Advisor following your recent stay with us and please accept our most sincere apologies for not living up to your expectations. I would welcome the opportunity to discuss the problems you encountered with you personally so if you could call or email me I will be happy to endeavour to rectify some of the issues you have mentioned in your review. Kind Regards Kieran McCabe General Manager

"Very good but not the cheapest"

4
29/05/2016

Fine - no problems. Breakfast a bit limited in range. Very little in the way of continental option. Cooked OK but again a bit unimaginative and poor range of items. In room wifi poor at times. Staff very good - did not use leisure facilities. Would use again if price a bit lower.

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Robert W. Many thanks for posting your review on Trip Advisor following your recent stay with us. We are delighted that you found our hotel very good and will pass your comments on to the team. We are in the process of upgrading our WIFI and that should be completed in the next couple of months but as you are aware getting fibre lines to the top of a hill can prove somewhat tricky even for BT. We hope next time you stay it will be all sorted. Kind Regards Kieran McCabe General Manager

"Gourmet Meal - Excellent"

5
27/05/2016

We are local so have attended for dinner a few times now and my parents always stay when over from the States. This visit did not disappoint! Beautiful food and knowledgeable wine expert but most of all the staff were, as always, fabulous. Chris the Food and Beverages Manager is so friendly and welcoming and obviously this feeds through to his waiting on staff. Well done Forest Hills!

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear fresia02 Many thanks for posting your review on Trip Advisor following your recent visit for one of our Gourmet nights. We are delighted that you enjoyed your evening with us and I will take pleasure in passing your kind comments on to Chris our food services manager. Once again many thanks and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Breakfast and an Electric Car charge"

5
23/05/2016

I love this place the views are amazing. I have been working in Runcorn so decided to use this hotel for breakfast, one of the reasons was because it had an electric charge point for Electric Vehicles. The staff are really helpful and its great value for for breakfast. I have posted it on the electric car user group on face book. Many thanks for your hospitality.

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Paul T. What a great review and on behalf of the entire team a very big thanks. We are delighted you enjoy staying with us and hope to see you very soon. Kind Regards Kieran McCabe General Manager

"Second visit"

5
20/05/2016

Since our last trip to this hotel in January we were invited back to stay again. We had cause to complain with regard to breakfast. But to be fair the manager was fantastic and offered us a complimentary nights stay. We did this and our stay was perfect this time. The room we were given again was lovely and the view is amazing. Its all very clean you really cant fault this. The pool is great and the towels are on the bed ready for a swim. Breakfast this time was great, a lovely lady was there to greet us. The only thing would be i dont find the staff on reception very friendly. But maybe thats just me . But a thoroughly enjoyable stay.

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear CJB147 Many thanks for taking the time to post your review on Trip Advisor following your return visit to the Best Western Forest Hills Hotel. We are delighted that you enjoyed your stay and gave us the opportunity to show you the problem you had with breakfast where purely isolated incidents. I will pass your great comments on to the team and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Very good hotel."

4
16/05/2016

Room was lovely (could do with hand rail on wall for shower). Food was very good and the staff were excellent. The facilities in the hotel were very good. The views from the hotel were breathtaking. We all had a great time.

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Peccleston342. Many thanks for taking the time to post your review on Trip Advisor and we are delighted you enjoyed your stay with us. As I have said in previous responses we are very fortunate to have some fantastic views from the hotel as well as a great team of staff and I will pass your kind comments on to them. Please keep an eye on our website for any up and coming offers and we hope to see you back very soon. Kind Regards Kieran McCabe General Manager

"Birthday celebration"

5
12/05/2016

The hotel was clean and comfortable, including the swimming pool. The staff were helpful and accommodating. Had a twin room, of which the facilities were excellent. The food was tasty and served very efficiently by the staff

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Maggie L Many thanks for taking the time to post your review on Trip Advisor following your birthday celebrations here at the Best Western Forest Hills. We are delighted that you enjoyed your stay with us and I will take pleasure in passing your kind comments on to the team here at the hotel. We hope you will come back and stay with us again very soon. Kind Regards Kieran McCabe General Manager

"A thoroughly enjoyable 5 day mini break."

5
03/05/2016

Efficient friendly staff contributed to a very enjoyable five day mini break, during which we slept well in comfortable clean beds, enjoyed the swimming, sauna and steam room which were excellent. As for the food it was well presented, generous portions and delicious to eat. We had feared that we would need to eat outside the hotel before going there, however our fears were unfounded and we ate all except one meal there and could thoroughly recommend the food, as they had something for everyone and at a variety of prices. Very good value we will definitely recommend them and will go there again.

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Veronica P Many thanks for taking the time to post your great review on Trip Advisor following your recent 5 day mini break here at the hotel. We are delighted that you and your family had a great time with us and hopefully it wont be to long before you decide to have another break. I will pass all your kind comments on to the team here at the Hotel. Kind Regards Kieran McCabe General Manager

"Don't stay"

1
02/05/2016

I was here for a Family Wedding, and we had many rooms booked. The staff ,apart from Reception were amazing. Big thanks to the overnight gentleman and Shirley at Breakfast. However...very noisy due to nightclub next door. The music went on til 4 in the morning. I must add this was not the venue for the Wedding just where we stayed. The lovely Overnight Porter apologised when I made my last call to him at 3 am,however Reception were not apologetic. They merely stated the Nightclub has nothing to do with the hotel and they cannot stop the noise. For this reason I would advise anyone to not stay here if you have come here to get any sleep.

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear str8t Many thanks for posting your review on Trip Advisor following your recent stay here at the hotel for a family wedding. Please accept our most sincere apologies for the problems with the noise from the adjacent nightclub, the nightclub is actually only used on rare occasions and its sad that this coincided with your stay with us as normally we are a peaceful and tranquil venue. I was pleased to read your comments about the team here at the hotel and will most defiantly pass them on to Ged and Shirley. Once again many thanks for your review Kind Regards Kieran McCabe General Manager

"Awful room"

2
27/04/2016

Having been in Miami and Budapest the previous two weekends I was brought back with a bump. I didn't realise rooms like this still existed. The bathroom had no bath or shelving round the sink, designed as a disabled room it had no light in the bedroom only lamps. Reminded me of a 1990's care home. Disappointing as we book at least 10 rooms three times a year. The hotel in general is bright and modern and staff are always on hand to help.

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear mdp 1. Many thanks for taking the time to post your review on Trip Advisor and please accept our apologies for the shortcomings you experienced with your room. Had we have known there is a possibility that we could have relocated you to another bedroom as sometimes our disabled rooms are not to everybody's taste. I am sorry we didn't live up to Miami or Budapest but you have my assurances next time you visit we will ensure your complete satisfaction. Many thanks for the kind comments about the hotel and the team. Please contact me personally next time you are in the area. Kind Regards Kieran McCabe General Manager

"Excellent"

5
24/04/2016

A fantastic hotel. The staff were very friendly and the hotel was lovely. Our room was huge with 2 showers in 1 cubicle. The fridge was a nice added extra. We loved the pool and it was such a lovely change not to have too many rules in the pool i.e...no ball games!! The boys ventured into the steamroom and sauna accompanied by us and they loved this 2minute experience as they have always been curious as other hotels have strict policies! Excellent. The breakfast was lush and plentiful. Lovely view from the dining room. I would have loved to have a view from our bedroom....the view from number 91 wasn't great! A lovely stay and birthday treat. We will return.

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear meninir j. Thank you so much for your fantastic review of your recent stay here at the Best Western Forest Hills Hotel. As I have said in previous responses we are delighted that our customers find our hotel accommodating and flexible and you are quite right to point out that this is not always the case in some establishments. We are glad that your lads enjoyed the leisure facilities and I will take great pleasure in passing on your kind comments to the team here at the hotel. We hope you wont leave it to long till your next visit. Kind Regards Kieran McCabe General Manager

"Excellent."

5
20/04/2016

I stayed at this hotel for business reasons and I have to say the hotel is of a high standard which i will use again for future business trips in this area. It is ran by professional reception staff and has excellent dining staff, especially on the morning for cooked breakfast. My room was large and overlooked the quad, it had a decent tv with freeview. The bed was extremely comfortable and probably had the best night sleep in a hotel for a long time. The hotel has amazing views and grounds which i enjoyed after busy day, the swimming pool looked great but I never managed to get round to using it. I would highly recommend this hotel for business/families/couples etc.

ForestHillsHotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Mike A. Thank you so much for your glowing review of your stays with us here at the Best Western Forest Hills Hotel. We are extremely lucky to have a great mix of not only regular business clients but leisure guests who repeatedly visit the hotel. Maybe at some time in the future you will bring the family and maybe take in some of the fantastic local attractions we have like Chester Zoo and Cheshire Oaks. I would also say to make a bit of time on your next visit to have a dip in the pool. I will also be passing your kind comments on to the team. Kind regards Kieran McCabe General Manager.

"Wedding and reception!! Fab"

5
19/04/2016

We had the most fantastic day here at forest hills. Nothing was too much trouble for the staff, they helped organise everything and was one perfect day. Special thanks to Elaine who set up the room to perfection, it was the best day of our lives. Guests treated lovely, rooms very clean and our executive suite was wonderful. The service went without a hitch, the food was very tasteful and presented well. Drinks flowed and big thank you to the bar staff who worked their feet off. Evening reception was great the buffet was fabulous felt terrible as people were still full from lunch and had a lot left over. Next morning a delightful breakfast with my family and guests in a lovely atomosphere !! HIGHLY RECOMMENDED IF YOUR BOOKING A WEDDING HERE. Big thank you again to all the staff who worked really hard to make our day so memorable. There was not one complaint off anyone at the wedding only praise for all your efforts!!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear JE1998. Many thanks for taking the time to post your fantastic review on Trip Advisor following your recent wedding celebrations here at the Best Western Forest Hills Hotel. We are proud and honoured to have hosted your very special day and I will ensure Elaine is fully aware of your great comments. We do pride ourselves in the weddings that we do here at the hotel as it always a pleasure to contribute to the most important day in a couples life. We hope you will visit us again very soon. Kind Regards Kieran McCabe General Manager.

"Four and a half stars!"

4
16/04/2016

Not quite five stars but from a value for money view point definitely 4.5. Try to get a room with a view of the Mersey. Rm 106 and in that area of the hotel should do it. My room (106) was generously furnished and nicely decorated. The bathroom was well designed with a large basin (space for all your bits) and an air bath. I didn't get round to the air bath as I went to the swimming pool and spa which are pretty good. The only improvement I would suggest would be regarding the breakfast selection and quality of ingredients. All things considered though, you get a lot for the modest price of a stay here.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Redjam2015 Many thanks for taking the time to post your review on Trip Advisor and for giving us Four and a Half Stars. We are delighted that you enjoyed room 106 and all the aspects of your stay with us and we will take on board your comments in relation to our breakfast offerings. We hope you wont leave it to long until you visit us again. Kind Regards Kieran McCabe General Manager

"Large family room great location "

5
11/04/2016

Stayed on Sunday night and had large family room, lots room for kids to spread out . They Loved pool, large and warm - bathroom immaculate , large TV - Very friendly staff and great location for exploring Chester / cheshire. Lots free parking , free wifi , great breakfast - excellent value for money

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear DaveCooper-Mcr Many thanks for posting your great review on Trip Advisor following your recent stay here at the Best Western Forest Hills Hotel. I will pass all your kind comments on to the team and we look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"Value for money"

3
10/04/2016

An overnight stay for 2 couples - large room with dated decor but had all necessary amenities. Main bedroom was very dusty & dirty but the bathroom was clean. Requested at main reception for bedroom to be hoovered but this did not happen. Upon checking out very helpful receptionist apologised for the matter not being resolved and offered discount - thank you. Easy access to dining area. Friendly and polite staff. Quality of food was good.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Susan W. Many thanks for taking the time to post your recent review on Trip Advisor following your stay with us. Rest assured I have spoken to our housekeeping department in regard to the bedroom to ensure this doesn't happen again in the future. We are pleased all other aspects of your stay were up to our usual high standards. Kind regards Kieran McCabe General Manager

"Great family away day ..... Great value"

4
07/04/2016

I had been here about 10 years ago and the kids wanted a trip to Chester area in easter holidays ... so we went back here nothing has changed (in many ways) but this is not a bad thing ... great leisure facilities, great staff, decent breakfast (eggs cooked separately) and the best was the room .. recently tidied up and a queen bed and 2 singles for a family of 4 - perfect !! close to many bars/restaurants in frodsham, short trip to Cheshire Oaks, and also the zoo ... great view of the Mersey at breakfast too ... I would recommend Tip : room 91 is perfect for a family of 4 !!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Stuart D. Many thanks for taking the time to post your great review on Trip Advisor following your Easter family visit the hotel and we are delighted that you and the family had a good time. As I have said in previous responses its great to have such fantastic attractions such as Chester Zoo and Cheshire Oaks on our doorsteps. We hope you will not leave it another 10 years before you visit us again. kind regards Kieran McCabe General Manager

"Standard Best Western fair"

2
07/04/2016

Stayed here as part of a family wedding. The wedding breakfast was very good, served in comfortable surroundings. However when it came to the speeches the PA system wouldn't work properly and we were treated to several high pitch screams from the speakers. Judging by the smell of fresh paint the corridors had recently been redecorated, but there was no lift down to the level on which our rooms were located and the route included a fairly steep staircase. Our rooms were comfortable and well equipped with en suite facilities. However we were all woken the following morning to the sound of the fire alarm. As if this wasn't bad enough, just as our hearts had stopped racing from the shock after the alarm had stopped it sounded again. By this time we were wide awake! The consensus among guests was that the alarm had been triggered by the steam from someone's shower elsewhere in the hotel. Now I've stayed in hotels around the world and this is a first: why hasn't this been identified as a hazard and dealt with by installing better steam extraction or less sensitive smoke alarms? Breakfast consisted of a typical buffet selection, the highlight of which was the spectacular view across the Mersey estuary to Liverpool. To be fair, you know what you're going to get with Best Western and this experience didn't disappoint in that respect: distinctly average.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Simon C. Many thanks for your candid review following your recent stay here at the Best Western Forest Hills Hotel. We are pleased that you found the majority of what we have to offer good and in answer to your comment about the fire alarm system it is extremely sensitive as you would expect and the extraction system in the bathrooms are good however when a guest chooses to have the shower on full with the door open this is going to activate the alarms and we do our best to minimise disruption by investigating as quickly as possible. We hope these problems will not deter you from staying with us again in the future. Kind Regards Kieran McCabe General Manager

"Hotel on the Hotel"

5
02/04/2016

Came to this Hotel on a recommendation with a party of seven, staff was very helpful and always happy. Was in the process of refurbishing in various parts of the Hotel on our visit BUT caused no problem to any of the guests. Breakfast excellent value, overall a brilliant Hotel and great location.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Joshua9 Thank you for taking the time to post your review on Trip Advisor and we are delighted you and your party of 7 enjoyed your stay with us. I will take pleasure in passing your kind comments on to the team here at the hotel and we look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"Nice hotel, friendly staff, good value...."

4
31/03/2016

Nice hotel 20 mins from Chester. Currently undergoing minor refurbishment although disruption was minimal, pleasant clean rooms with friendly staff. Made use of the the leisure facilities and pool which were good. Free wi-fi. Have stayed here before and will definitely use again. Evening menu not appealing to us as a family although nearby pub "Ring o Bells" serves great food, just make sure you book! Breakfast was a plenty!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Currygobbler. Many thanks for posting your great review on Trip Advisor following your recent stay at the Best Western Forest Hills Hotel. We are delighted you enjoyed your stay with us and found us to be great value. I will take pleasure in passing your kind comments on to the team here at the hotel. We hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Nice facilities "

3
28/03/2016

Stayed as a family. food okay & reasonable price. Room v noisy with the heating unit next to it. Pool nice & warm. Saunas good. Rooms clean but very dated. Good value for money. Location very awkward due to narrow steep road.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Guest Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us. I will pass your kind comments on to the team as well as investigate the noise you have reported. For future information next time you visit the hotel there is an easier way if you follow the brown tourist information signs which take you up Simons lane. Once again many thanks. Kind Regards Kieran McCabe General Manager

"Always value for money"

5
28/03/2016

Love going here. Good service from friendly staff. Good food,well cooked and served by attentive staff and good entertainment laid on. A pleasure to be there.special mention for Chris the Restaurant manager, runs things like clockwork

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Al B Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us, I will pass all your kind comments on to the team here at the hotel especially Chris who does a fantastic job for us within the Food and Beverage department. We hope you will come and visit again very soon. kind Regards Kieran McCabe General Manager

"Lovely hotel!"

5
28/03/2016

We just spent our Easter weekend away as a family at Forest Hills and had a lovely time. The Exclusive Room was perfect, very comfortable, with a great Jacuzzi bath tub. Service was very good, the pool facilities were excellent, with very long, hence convenient, opening hours. My criticism in hotels with indoor pools often is that the pool is only open from 10am till late afternoon, whilst this Best Western had much better opening times. The toddler pool section also was particularly good and our 4 year old loved it. Very quiet and gorgeous views. Cannot fault it for anything!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Stephanie P Many thanks for taking the time to post your great review following your Easter stay with us here at the Best Western Forest Hills Hotel. We are all delighted that you and your family had an enjoyable time, especially your 4 year old. I will take great pleasure in passing your kind comments on to the team and please do not hesitate to visit again soon as we have some great offers on our website. kind Regards Kieran McCabe General Manager

"not brilliant"

2
27/03/2016

heating not working, wasnt repaired when reported, breakfast very greasy, and not very warm had to ask for toast twice , spa staff most unhelpful, there was no signage in the spa area, electricians working in pool area as we were in there, i understand the need for maintenance, this usually takes place when areas are closed

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Wayne H. Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us here at the Best Western Forest Hills Hotel. Please accept our most sincere apologies for the problems you encountered during your stay with us and rest assured I will investigate each of the points you have mentioned. I hope the issues will not deter you from staying with us in the future. Kind Regards Kieran McCabe General Manager

"Disappointed "

2
21/03/2016

Been here few times always enjoyed it food is always lovely staff always great but on one occasion emmerdale night there was only 3 slots of half hr entertainment no music in between an finished 11.30 instead of 1.00 I felt bad on the people I had invited as they never been before

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Wendy J Many thanks for posting your review on Trip Advisor following your recent visit to our Yorkshire night. Unfortunately the evening didn't go the way we were expecting it to go however the comments we have had from our guests in relation to the standard of food and service have been very positive. I am glad that you have been to stay with us before as you will be aware that the standards of artiste and entertainment are always second to none. Once again many thanks for your comments and we hope you will give us another opportunity to prove this was an isolated event. Kind Regards Kieran McCabe General Manager

"Gourmet Night"

5
20/03/2016

As usual reception staff are brilliant and we are always greeted like family. Since our last stay a few weeks ago the hotel has undergone some repainting in communal corridors and is nicely done. Having been staying in this hotel on a regular basis now for well over a decade the entire staff from Hotel Manager husband and wife Kieron and Tamsin team run an efficient happy ship. The restaurant staff never fail to please and for some so young it is a pleasant change seeing boys and girls who are happy and attentive in their jobs. Chris the Restaurant Manager is always on hand to ensure smooth running and if he is off duty his deputy Bob steps in. I use the few day breaks to re charge batteries for work. If my wife and I have one complaint about this hotel it is only that we can't buy the executive room we inhabit for the time we are here and stay even longer and more often than we do already.

""Gathering" get together"

4
19/03/2016

Held our "Gathering" meeting (5 x couples of longstanding friends) at Forest Hills Hotel - on Friday afternoon / evening of March18th with stop overs into Saturday morning for breakfast. This coincided with one of the hotels 5 course gourmet dinner evening with with a different wine presented by the F&B host - Chris, between each course. As a single site hotel privately owned, the whole Team from GM downwards works to fulfil your expectancy for the stay. Great food, good service and a nice fresh full cooked English b'fast this morning.. The hotel is currently under refurb and the areas that are completed look superb. Having stopped at FHH many times over the years I have my favourite room that is always presented beautifully with superb super king size bed that is just so comfortable. The friends we take all love the relaxed clean environment and the facilities of pool, gym and valued customer feeling. Will not hesitate in revisiting his hotel again in the future. "

"Complete Package"

5
11/03/2016

Situated at the top end in delightful village with great views of the estuary where Manchester Canal meets the Mersey. The hotel offers spacious rooms both for individual occupancy and family. The fitness facilities are excellent. There is a swimming pool for residents and local members. Bar and restaurant is staffed by very well trained staff. The food is superb. Great venue for conferences even when in use by locals. Should also suite newly weds as a honeymoon hideaway with great forest walk and within easy reach of other local attractions.

"Best over night stay ever "

5
10/03/2016

We have just eaten an excellent meal from starter to dessert it was all delious. The service was super and the staff the most pleasant we have ever meet, from the manager Bob to Adam our waiter and James. The atmosphere was relaxed and attentive to all our needs, especially mine as I am.a vegatarian and the chief made me a starter of my choice. We have stayed in many Best Westerns before but this is certainly the best. The hotel is lovely, bright and clean and the view is lovely especially at the back of the hotel. Thankyou, we will certainly stay again the the near future.

"Fantastic Night's Stay"

5
10/03/2016

My partner and I went to Forest Hills Hotel last night for one night using a wowcher voucher which included bed and breakfast and a 3 course meal for both of us for £99! (Amazing!) Firstly, regarding the booking process, we emailed the hotel and received prompt and helpful replies. We wanted a room with a balcony if possible and were advised this was no problem and there would be no surcharge. We were also quickly provided with the contact information for the hotel's 'Techniq spa' when we enquired about booking treatments. The hotel is well sign-posted and easy to find, just remember it's on a hill so keep heading up hill until you come to a sign! On arrival, the hotel reception area was spotlessly clean and the staff were very welcoming and friendly. The check in process was smooth and stress-free! Although we had arrived early (12.30) and check in was not until 2pm, the reception staff quickly checked that our room was ready and checked us in early with no questions asked. This was much appreciated after a 2 hour car journey. Our room (standard double) was, again, spotlessly clean and finished to a good modern standard. The en-suite was outdated, however this did not bother us as it was neat and clean, had a bath with shower, plenty of fresh towels and little complimentary soaps, shampoos, shower gel and shower caps - we could over look the old-fashioned suite! We believe the rooms/ensuites are in the process of being decorated anyway. The balcony was fab, although it was windy, we had a fantastic view. The hotel is in a great location, overlooking Runcorn from a distance with panoramic views from the hill. After a quick cup of tea in our room we ventured down to check out the facilities. We ended up having a drink in the restaurant bar, again, staff were professional and friendly. We then made it down to the leisure complex. We were really impressed by the pool, sauna, steam room and especially the lovely hot jacuzzi! Nice, relaxed atmosphere. We had our massages booked at the Techniq spa within the leisure complex for 3pm so after a short time exploring the leisure facilities, we got ready to go for our massages. We were blown away by how fantastic the massages were! The therapist (think her name was Mandy) was so friendly and made us feel at ease - and a very skilled massage therapist! The massages are incredibly reasonably priced, we felt - £38.50pp for an hour long full body massage plus hot stones! It was amazing! We booked our three course meal for 8pm. The service was fantastic, food service manager, Chris, was very friendly and a good laugh, very attentive to us throughout the meal. The meal was good, we enjoyed each course and our steaks were cooked perfectly and tasted great! Also we were sat by the window in the restaurant with the great views, all lit up at night. We both slept very well in our room, comfortable bed and pillows. Breakfast was a buffet style and had everything we wanted; cooked breakfast, continental, juice, etc and everything tasted lovely. Eggs were cooked to our liking and tea/coffee and toast were also brought over for us as requested. Overall, we had an excellent stay and the staff were all excellent. The facilities were good and the food and wines served were also of a high standard and very much enjoyed by us! We are glad we got this wowcher deal and we wouldn't hesitate to recommend this hotel to friends and hope to come back again in the future.

"Amazing views and excellent value for money"

4
08/03/2016

We recently visited here for 2 nights, on a half board basis. We arrived almost 2 hours early, and were allowed to check straight in, as our rooms were already ready. Great start! We had 2 rooms between our party, one was refurbished and was very nice. The other was unrefurbished but was nice, and very clean, the pillows weren't very comfortable (lumpy) but other than that we were happy. As we were half board we ate in the resteraunt each night and the food was excellent. Lots of choice on the market menu, which remained the same on both nights. Breakfast was nice, plenty of choice on the buffet, but also items made to order such as omlette, poached egs, kippers etc The drinks were also very reasonably priced. The view from the dining room is amazing! We used the Gym, but found the cardio machines were very old fashioned, they felt juddery and I found them very difficult to use. They seems to have lots of people using them though, so maybe I am just used to the very modern machines that are in my local gym. The pool, changing rooms and spa facilities are fantastic, really nice, clean and modern. My only slight dissapointment, after an amazing full body massage, was having to put my clothes back on, when I was covered in oil from the massage, if I had been provided with a towel and a robe I could of popped to the showers at the pool area, and washed off the oil before I got dressed. The staff were all very friendly, helpful and efficient. The cleaners and the younger waiting staff were particularly friendly and worked very hard. We went into Frodsham one afternoon for a look around, but there isn't very much to see, all of the shops close early on a Saturday! We also went to Lady Hayes craft market which was nice for a couple of hours. Overall we had a really lovely stay, and would definitley return.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear debbie32. Many thanks for taking the time to post such a great review on Trip Advisor following your recent stay with us. We are delighted that you and your family found the food, service and facilities to a very high standard. I will take great pleasure in passing your kind comments on to the team and we look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"Staff are brilliant!"

5
07/03/2016

I stayed at this hotel for one night as part of a business trip. The staff were brilliant throughout my stay whether it was on reception, in the leisure facilities or in the restaurant. Their attention to detail was excellent and they couldn't have done more for me.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Chaplin58 There isn't really much I can say about your review apart from a massive THANK YOU we are delighted you found the service and staff Brilliant and will take great pleasure in passing on your kind comments to them Please spread the word if you have any colleagues that are staying in the area and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"IF IT WASN'T FOR THE BED"

5
03/03/2016

This hotel is a fantastic find, up in the Frodsham hills. We stayed for only 2 nights, using the restaurant on one night for dinner - beautiful. Well worth the money for al la carte. Drinks were reasonably priced too. The whole appearance is clean and well run. The only problem we had was with our bed! Every movement during the night it was creaking and we have woken on the second morning with a very sore back.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Mark H. Many thanks for taking the time to post your review on Trip Advisor following your recent stay at the Best Western Forest Hills Hotel. We are delighted that you enjoyed your time and think the hotel is a fantastic find, we like to think so. We hope now you have found us you will become one of our regular patrons and we will investigate the comments about the bed in your room. Kind Regards Kieran McCabe General Manager

"Not too bad a stay"

3
01/03/2016

Recently stayed for 2 nights on business at the Forest Hills. Check in process was smooth and friendly and the room was clean and well equipped, if a little dated (especially the pink bathroom suite!), . One down side - the radiator didn't work - the second downside - I reported it the next morning and it remained unfixed when I got back that evening. So you lose some points there! (luckily, it wasn't excessively cold). I ate in the restaurant the first evening and it was OK. But the menu is, in my opinion, misleading when it reads "all dishes are complete dishes. To compliment your meal choose from a selection of side orders available at an additional cost". Well the dish I ordered - pan fried salmon - definitely wasn't complete and I HAD to order additional side dishes to make it so. As I say, definitely misleading. I ate in the bar the second night to watch football and ordered a burger with salad, fries etc. All OK but it really have been nice to have been offered a knife and fork! I had to chase around for those! So, overall, not a bad stay but not fantastic either. I'd use again if in the area but it wouldn't be a first choice.

Foresthillshotel, Accounts Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Our General Manager, Mr McCabe is away until next week. Please be assured that your comments will be passed on to him and investigated as to why the heating in your bedroom wasn't fixed and the level of service you received wasn't satisfactory. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01928 735255. Yours sincerely, Elissa Griffiths Accounts Manager

"Excellent"

5
26/02/2016

Lovely quiet hotel brilliant customer service Well done Location a little off the beaten track but some great views of the countryside Some modernisation done, clean tidy. Entrance is a little dated but the room I stayed in was very nicely decorated, large, clean and comfortable. Free wifi that worked was a great bonus!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Elaina, Thank you for completing the survey regarding your recent stay at our property. I am delighted you had an enjoyable stay with us. We do appreciate your feedback and I will pass your thanks onto our team. We are in the process of updating our bedrooms and the public areas of the hotel which will take time but we're working at it. As you can imagine it's a never ending but necessary job. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01928 735255. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Kieran McCabe

"Wedding memories tarnished by poor service all round. "

2
26/02/2016

We visited and stayed at this hotel to attend a family wedding. Our stay began badly and continued to go downhill. Check in is advertised as 2:00 onwards. We arrived shortly before 2:00 expecting to check in at 2:00 to get ready in our room. At 2:00, we were told our room would be ready in 5 minutes so waited in the reception area. 10 minutes later we were told the room still wasn't ready and a member of staff would inform us when it was ready. With the time of the wedding fast approaching we had no choice but to change our 12 week old baby into his clothes in the reception area whilst I had to resort to the ladies toilet. Incidentally we are still waiting to be approached by a member of staff to advise us that our room is ready. During the wedding breakfast we asked several times for the air conditioning to be turned down as it was so cold. It was never turned off, we learned though that the other end of the room was too hot and this was the reason, however it meant that an older lady initially sat at our table had to be moved mid meal as she was just so cold. We didn't take our jacket and woollen shawl off and had to wrap our baby in his blanket throughout the meal. In addition to this, a member of staff took it upon himself to put the lid on a jar of sweets our 4 year old son was eating without checking with us first, I find this wholly inappropriate and not something I've experienced ever before. During the evening celebration my 10 year old son chose a burger from the buffet of which he ate half as it tasted so bad. At 6:00am Sunday morning he started to have stomach cramps followed by diarrhoea and sickness. As none of the family have suffered similar illness before or after I conclude that the burger wasn't cooked correctly and gave him food poisoning. Thankfully he has made a full recovery. The family room itself was ok, the beds comfy and the room clean and tidy. The bathroom was clean but very dated in decor. However the fire alarm in the hotel is obviously very sensitive going off twice in the night. Other family members found there was a problem with the electrics in their room. Hotel staff rectified the situation as fast as they could but had to disturb another room to fix the issue as the fuse box for both rooms was contained in the second room. The following morning my 8 year old son had scrambled eggs with his breakfast. Whilst eating he discovered a hair in the freshly cooked eggs. When checking out we were told we owed £5 as the children had had breakfast. Our booking clearly stated the number of occupants in the room and stated 'fully inclusive of breakfast'. There was no small print about paying extra for children's breakfasts. The fact that one of the children couldn't eat breakfast due to food poisoning meant that the receptionist removed this charge but it should never have been added. We had already paid for our whole room to have breakfast. It seems though that the rates are confused regardless: We were charged £88 for a family room for 2 adults and 3 children inclusive of breakfast. A family member was charged £108 for the same number of occupants and when she told staff that they didn't want breakfast, the price was reduced to £88. She returned to the receptionist with our email confirmation showing the price we paid but the member of staff refused to reduce the price to deduct the cost of breakfast. This lottery of rates should be addressed. When attending a family wedding hotels have a captive market. Forest Hills are clearly taking advantage of this and providing a far from satisfactory service in many areas. It is so disappointing from our point of view as instead of just remembering the wonderful marriage our memories are tarnished with a substandard service from the hotel. We will not be returning to Forest Hills again.

Foresthillshotel, Accounts Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Nicolle, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our General Manager, Mr McCabe, is not in the office now until next week. I will however, draw your review to his attention on his return. Please be assured your issues will be addressed. Yours sincerely, Elissa Griffiths Accounts Manager

"Excellent Hotel,"

5
23/02/2016

This was our third time staying at ForestHills Hotel, and it was as good as always, nice clean rooms, lovely pool/spa etc, breakfast is brilliant all freshly made and eggs cooked to your liking.We had a snack at lunch very good prices,very good value and yummy, evening meal there was plenty of choice, something on the menu for everyone, we choose the 3 course meal and it was excellent the rump steak was cooked to perfection and what a super piece of gammon, sticky toffee pud yummy yum. with super views as well,Staff are very friendly and helpful, Stacey did a great job in the restaurant looking after us, great that you can bring your dog with you, they even get a doggy treat bag, will be back again soon

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Julie, Thank you for taking the time to review your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are delighted you had such an enjoyable stay with us and will pass your comments onto our team. Stacey is a new member of staff and she will be delighted to get a mention. We are a dog friendly hotel and love to see the huge variety of 4 legged guests that come to stay with us. We find that the dogs remember that Reception=Biscuits for subsequent visits!! If I can be of assistance in the future, please don't hesitate to contact me at 01928 735255. Thank you again for taking the time to write your review. We look forward to welcoming you back again in the future. Yours sincerely, Kieran McCabe General Manager BEST WESTERN Forest Hills Hotel

"Welcoming staff, great food and amenities"

5
21/02/2016

What a lovely hotel ! A real find and not typical of a chain hotel at all. Staff were incredibly professional, attentive, warm and friendly. The spa and leisure amenities were great - and all very family-friendly. A good size room, nice food, waitress service at breakfast with eggs made to order - all far beyond expectation given the price paid. It's also in a lovely location with fantastic views from the restaurant. Lots to see and do in the area so perfect for a half-term treat - we'll definitely be back.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Liz, Thank you for taking the time to review your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are delighted you had such an enjoyable stay with us and will pass your comments onto our team. We do strive to be welcoming and accommodating and are very pleased to hear that we've achieved this. If I can be of assistance in the future, please don't hesitate to contact me at 01928 735255. Thank you again for taking the time to write your review. We look forward to welcoming you back again in the future. Yours sincerely, Kieran McCabe General Manager BEST WESTERN Forest Hills Hotel

"Clean, friendly staff and location excellent."

3
21/02/2016

The hotel is clean,breakfasts excellent and the locality to Chester,Liverpool and Chester Zoo is very handy. It has a nice indoor swimming pool and jacuzzi and sauna and steam room plus a gym. However, I was very dissapointed to find that we had booked a room for two and the bed was an ordinary double bed therefore we had to change to a twin room. A double bed is far too small for my husband and I. So, not so Romantic as it should have been, we also found that we were supplied with one bath towel and one hand towel. Yuk, I do not like to share towels with anyone,.Also, you were supplied with a not the largest of bath towels in your room to take to the pool with you,this you had to bring back to your room, which after use was soaking wet and you needed to dry this overnight if you wanted a swim in the morning.(so not so good).Plus, a spinner in the changing rooms would have been nice to get rid of the excess water out of you costume.Again, you had to try and get it dry for next day.An additional gripe was that there was only one type of tea on the tea tray in your room plus coffee. It would have been nice to be given flavoured teas and chocolate. Think I would rather pay the extra money and go to a hotel with larger beds as the norm. But for the money not a bad hotel by any stretch.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Valerie Thank you for posting your review on Trip Advisor regarding your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I'm sorry you didn't get a selection of tea in your room, had we been made aware we could have supplied these to you along with the towels and extra swim towels for the following day. We would love to have kingsize beds in all our rooms but, unfortunately some of the bedrooms are unable to take a kingsize bed. I do hope that this doesn't deter you from visiting us again, as you have mentioned clean, friendly staff and an excellent location. We hope you will come back and see us again soon. Ask for one of our executive rooms as these are so much larger with added amenities including a kingsize bed at a small supplement each night. Thank you again for taking the time to review your stay Kind regards Kieran McCabe

"No good for weddings"

1
21/02/2016

I will save you reading all of this "no good for weddings". I attended a wedding yesterday as the photographer, on arrival made myself know to staff, as they where not the staff I met four weeks ago, I asked for confirmation of parts I could use around the hotel, I was suddenly told the parts I was told I could use where reserved for the other bride or just out of bounds so the brides can't see each other, my bride wasn't bothered by seeing the second one and my bride booked first. The female organiser I will call B, she was bossy arrogant and rude telling me how I would do my job, but came to a plan seeing as it was raining how to work with each other. The male organiser I will call Paul O'Grady as he reminds me of him. By the end of the day I have had my fill of his attitude and manor. The restaurant was full of chairs and tables set out for a meal this was what had been agreed with the restaurant manger to take group photos so we where not allowed to use it, we where initially given the old nightclub to use that was set out for our wedding venue, not enough room, then Paul & B agreed for us to use the ceremony room for the group photos due to the chairs been removed to the old nightclub for the meal, but due to the bad timing of having two weddings an hour apart, this would mean us been shut away in the nightclub for half an hour till bride two had gone to her venue through the reception, this delayed the photos by the half an hour meaning that the meal would have to be delayed, Paul & B where not happy nor was the restaurant manager, an argument was had as I pointed out we both had a job to do and due to the hotel timing the two weddings badly this meant there had to be alteration in the times. We where released from the nightclub to go to the Delamere room where we had to carry out most of the photos, we where told by Paul we can use the mirrors in reception and the conservatory, when Paul removed us from the Delamere I asked are we going to the conservatory " no you can't and you can't use the mirrors" so back to the nightclub where the rest of the photos had to be done. The staff gathered around us in the nightclub making us feel uneasy and intimidating us pushing us to finish the photos. The bride number two had been allowed into our Delamere room for her photos but we had been pushed around, locked away and bullied through the day, Paul and B stepped in and taken photos for there own reasons and where telling the bride what photos she was having next, this is my job and I had a list from my bride of what she wanted and Paul was told that. The restaurant manager kept disappearing when I went near him Paul and B where pushing the event through and where always in the vicinity doing a containment job. The bridesmaid made me aware about the other bride using our room and when Paul was confronted about that and the conservatory, he walked away with no answer for the bride and groom. On leaving the hotel I confronted Paul and gave him a piece of my mind away from the B&G leaving him in nothing short how bad it was as an event, in 17 years of wedding photography this was the worst venue ever, I have the managers name Mr McCabe and will be contacting him to tell him how bad it was. Would I book a wedding no, not without a lot of details put into writing.

Foresthillshotel, Director of Sales at BEST WESTERN Forest Hills Hotel, responded to this review
I am writing to you on behalf of the General Manager, Mr Kieran McCabe. I am the Sales Manager at the Hotel, Helen Davenport. Our main concern is that our client sees this and it distresses the Bride and Groom and family. In our opinion this is highly unprofessional of you and your company to put such derogatory and damaging comments which I am sure was your intention on such an open forum that can cause direct harm to our business and to the individuals involved. The management team liaised with the Bridal party throughout the day, checking everything was ok and they were happy. Also speaking with both parties the following day and they had both had a lovely day contrary to your published opinion. It was highly unfortunate the weather was so poor and limiting the options for photographs, but when managed carefully which it was areas were made available. You say that you would not book here without a lot of details in writing. We pride ourselves on good communication with the Bridal party at all times, and they get a full written schedule for the day which is agreed by both parties and discussed in great detail. The management team on the day obviously had to deal with any time issues, e.g.; if photographers take a longer time than expected, to orchestrate the day to run smoothly and on time so the guests just have a wonderful day. If you look at reviews on our website on our Facebook page and TripAdvisor, you will see we get plenty of excellent reviews, naming outstanding staff too. The other photographer on the day, wrote a lovely review on Facebook and thanked Kieran personally. Once again I reiterate this is just your personal opinion. Yours sincerely, Helen Davenport, Sales Manager.

"Excellent Hotel"

5
20/02/2016

Although it was Half Term Holiday and the Hotel was full we were offered a very nice double room with bath. I had ordered flowers and chocolates for my wife on arrival and afternoon Tea all of which was waiting for us. The views from the dining room were stunning over the Mersey and Cheshire hills. Special mention for Chris in the restaurant who looked after us very well

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Steve N Thank you for your recent review on Trip Advisor. I was delighted to read that you found us to be an excellent hotel, you had a very nice double room and everything was arranged for your arrival flowers,chocolates and the afternoon tea as per your instructions extra surprises can always be arranged, I'm pleased that your wife enjoyed her stay. I will pass on your thanks to Chris. We are so very lucky with the views over the Mersey and Cheshire Hills we ourselves never tire of them. We look forward to welcoming you back in the not too distant future. Kind Regards Kieran McCabe General Manager

"Nice executive room for the weekend"

4
16/02/2016

I have stayed here many times over the years, but this is the first time in an executive room and it was very good. Large, spacious , clean and with a jacuzzi bath. Just a few niggles with our stay. I booked through booking .com via trip advisor. Unfortunately it ended up going through as a single occupancy. To get it changed to double occupancy was a bit protracted and cost me just shy of £100 extra. So if you are booking via a 3rd party, best double check before pushing the fire button. Although not on a dining plan , we ate in the restaurant all three nights. The food was the usual good standard, but the set menu was the Same Friday and Sunday ,so we struggled for choice on Sunday. We went for a swim on Friday but despite signing in at reception we were not offered padlocks for the lockers which you now need. (We read this later in the info pack in the room.) A few more ideas for future consideration. Get automatic doors fitted to reception. Lugging cases through the manual ones is a pain. Sell individual glass prosecco bottles in the restaurant. Put bottled waters in the rooms. Sorry about the few negatives. Maybe 5 stars next time we visit?

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear smithhawk Many thanks for reviewing your Valentines weekend stay with us here at the Best Western forest Hills and we are delighted you had a great time with us. It's can be difficult booking through third party sites and we have on many occasions encountered problems but as you have now stayed with us hopefully next time you will book direct and we will ensure all your details are correct. It will be my pleasure to pass your kind comments on to the team here at the hotel and we will also look into the other recommendations you made in your review. Once again many thanks and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"The best staff ever!"

5
16/02/2016

Recently visited for a one night spa stay. The staff are the best I have experienced in any hotel I have been to. From the housekeepers to the managers - every member of staff was friendly and attentive. The restaurant food was amazing both at dinner and breakfast. The desserts were so good I had to order two (just for me)! The Gym /Spa / Pool is also lovely and clean with a large pool. Did not hear a sound from the hotel room and comfortable beds so had a totally relaxing stay and will definitely go back soon

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Mummyjennifer27 Many thanks for taking the time to post your review on Trip Advisor following your recent one night spa stay with us. I will take great pleasure in passing your fantastic comments on to the team and I am sure they will be extremely motivate to read your review. If we can assist you at any time in the future please do not hesitate to ask. Kind regards Kieran McCabe General Manager

"Bloody brilliant"

5
15/02/2016

Well where does one start?Booking in was a piece of cake only took a couple of minutes the receptionist was very polite and friendly and very pregnant (sorry did'nt get your name).Within 5/10mins of booking in we were down at the bar we ordered drinks&food by VERY friendly staff and went away fully fed&watered.We then went back to a very clean tidy comfy room the peach bathroom may not be everyones colour but it was spotless.We then went for a walk round the back off the hotel to the war memorial overlooking Cheshire&Merseyside it was fantastic.Now then teatime or dinner whatever you call it was absolutely brilliant we sat down ordered drinks&starters and within a few minutes arrived with happy smiling faces the mains were spot on no complaints what so ever.Breakfast service was i would say better than dinner you had a choice of waitress service or help yourself JENNY what a ??brought my porridge the lovely fresh fried eggs and anything else needed.Booking out was the same as booking in no probs????????.Overall this was a fantastic experience and cant wait to go back the staff and service they provided was 2nd to none thanks guys you were great ????????????

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear dave k Thank you very much for your fantastic review of the Best Western Forest Hills Hotel following your recent stay with us. As I have said in previous responses it gives the team a great boost when our guests take the time and effort to post such glowing reviews and also go to the extra effort of actually naming staff who you believe gave you exceptional service and I ill pass your comments onto Elaine Taylor and Jenny as well as the rest of the team . Once again many thanks and if we can accommodate you in the near future just let us know. Kind Regards Kieran McCabe General Manager

"Valentines Break"

5
14/02/2016

Faultless stay had room 215 which had a balcony with lovely views, food excellent and spa great too. Staff very friendly and helpful. Live in Frodsham but was a child free valentines treat thoroughly enjoyed it.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear CheshireMisty1 Many thanks for taking the time to post your review following your child free valentines break with us and we are delighted that you enjoyed it. I will take great pleasure in passing your kind comments on to the team and we hope you don't leave it another year. Kind Regards Kieran McCabe General Manager

"Lovely hotel great food"

5
13/02/2016

Wedding anniversary break lovely food , great pool, had a twin room as no doubles left staff came and put beds together and replaced bedding could not do enough for us . Had a 3 course meal included in the price

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear aj492013 Thank you very much for posting your review on Trip Advisor following your wedding anniversary break with us here at the Hotel. We are delighted that you both enjoyed your stay with us and the team were able to sort out your requirements to your satisfaction. We hope you wont leave it till your next anniversary to visit us again. kind regards Kieran McCabe General Manager

"Great place to unwind"

5
11/02/2016

Enjoyed my stay with my two young children just after Xmas, swimming pool/Spa good breakfast clean rooms and great staff, room service was prompt but food should be served with salt and pepper etc as the nuggets and chips were a big disappointment with no seasoning otherwise great stay

"Fantastic as always"

5
08/02/2016

We held the wake at Forest Hills for my grandad's funeral. The staff were very helpful, as always and the room was presented very nicely. We had the Overton suite that overlooked the whole of Frodsham and in the distance you can see as far as Liverpool and north wales. Afternoon tea was great and the owner Kieron always manages to come and say hello on every visit. We've used Forest Hills for Wedding's, private charity functions, anniversary's and birthdays. Best place in Frodsham to hold a function.

"Forest hills"

5
08/02/2016

We just returned after a weekend at best western forest hills .I would like to thank the staff and managment for a great weekend good food good facilaties good overall deal. Will will be returning . 3couples check out bills soon sorted.

"Lovely spa hotel"

5
06/02/2016

We booked to stay here through wowcher and were a little apprehensive as we've had a shocker from wowcher before (not a best western though) but the reviews looked good and for £59 for overnight stay, use of the spa and breakfast, you can't complain! The hotel is set high up on a hill over looking the town, and you have to go up windy roads and past lovely houses to get there, I was already happy! The girl on reception Natalie was very friendly and checked us in speedily, she also recommended us a really great Indian restaurant as that is what we fancied for tea. Our room was fine, lovely view down the hill and onto what we reckon was the Mersey (geography not my thing!), and there was a bath in the room as requested. We used the spa facilities after tea, all good there too, jacuzzi, steam room, sauna etc. As we went around 8pm it was fairly quiet and were able to relax. We slept really well, no problems with noise and the bed was one of the comfiest we've slept in, we both agreed it was one of the best nights sleep we've had in a hotel. Breakfast this morning was great, you can help yourself to bacon, sausage etc and the staff will bring you tea, toast and whatever type of eggs you want. We had a lovely time and if the deal ever came up again we would happily come back, very good value for money and in a lovely location!

"Spa break"

5
06/02/2016

Stayed here on the 5th Feb for husbands birthday. Thoroughly enjoyed our stay and our food was excellent. No complaints at all. The staff went the extra mile to help. A special mention to Chris the bar manager who absolutely excels at his job and will go that extra mile. The hubby took a special shine to him complete top bloke!! Will definitely return. Jon and Jemma ward

"Lovely Hotel, Friendly Staff"

4
04/02/2016

Booked to stay at this hotel for a spa break via Wowcher for just £59 for the two of us. Arrived early & was able to check in easily with the friendly staff. The bedroom was nice & clean. Flat screen TV, tea/coffee making facilities etc. Lovely, warm room & the bed was sooooo comfortable. Bathroom looked like it had been part modernised with new tiles but the pink bath, loo & sink remained. It didn't bother us though as everything was spotlessly clean. Powerful & hot shower & lovely big fluffy bathroom towels. Really enjoyed the spa & everything looked clean but my advice would be to take your own towels to use in the spa as the hotel spa towels where too small & not very good quality. Taxi into Frodsham costs £5.00 each way where there are some lovely pubs. Breakfast was ok but had better. Cheshire Oaks Designer Outlet is about a 20 minute drive & is fantastic for some bargains :-) Overall good hotel for the price we paid so definitely would return.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Sarah S Thanks very much for your great review of Forest Hills Hotel and we are delighted that you had a great stay with us. Your review was very precise with great points that will help our future guests and we hope you will come back to visit really soon. Keep an eye on our website for our up and coming offers and promotions. Kind Regards Kieran McCabe General Manager

"A wonderful Christmas lunch again."

5
03/02/2016

This is the 2nd year that we have been for Christmas Day lunch. Although the starter, desserts and coffees are served at the table, the main course is a carvery. However this is sensitively organised so that you are not stood in a long queue in your finery. The selection of meats were of excellent quality and the choice of vegetables was unbelievable. Almost everything you could think of. Staff were attentive and helpful, offering to carry plates etc. We booked for 1.15 and were not hurried at all during the meal. The tables were festively laid and used crackers etc were removed promptly. Drinks were brought swiftly so no need to stand at the bar. All staff were polite, welcoming and friendly. Kieran was a joy as he kept the atmosphere going with his witty banter and friendly service. Our table wasnt too far from a window so we could look at over the Overton Hills. A lovely view, just a pity it was raining! Now looking at an overnight stay.

"Better than expected "

5
01/02/2016

My partner and I stayed here with a groupon voucher we received as a gift. The service was excellent right from initial email contact for booking with prompt replies every time which was great. On arrival we were a bit early so we went into the bar for a drink and were served by a gentlemen called Chris who was absolutely brilliant, made us feel very welcome and had good banter with us, I hope his managers appreciate how good it is to have someone like this be the first experience you have. Even if anything else had gone wrong on the stay the review would have been good because of how he was. The room was everything we expected for a hotel in this range and looks like it has had a freshen up recently, if I were to be critical I think the bathrooms require a refurb as along with the room phones and alarm clock are a bit circa 1980, peach bathroom suites are not cool! The bed was comfortable and everything else in the room was above what we expected. We had a door which is for joining two rooms which is quite thin as we could hear our neighbours, didn't really bother us but I could imagine it would bother a lot of people. We eat in the restaurant as part of the voucher and the menu was decent and the food was excellent, service was quick and staff were honest and helpful. We made use of the pool facilities while we were there and found no problems at all. We had breakfast delivered to the room which arrived promptly at the time we requested, I have to admit it wasn't the best breakfast I have had, butter was nearly frozen and some of the food items tasted dry and cheap. Maybe this is because we had it delivered as this is the first we have ever had it delivered to a room before? Overall a very nice and relaxing stay, staff were great and the place was above expectations. Just get rid of the alarm clocks (who needs one these days?) and phones to a museum and the rooms will look 100 times better. Thank you.

"Nice Hotel"

4
31/01/2016

I stayed with my daughter and was really surprised at how big the room was. I only booked a twin and we got a family room. It was all nice and clean. They even left towels in the room for the pool. Now the pool is great, but the Jacuzzi wasn't working. It didn't spoil our fun we were in there ages. The changing rooms could do with another private area for changing, there is only one . Everything was really great. Then we went down for breakfast. We had to wait for ages for someone to seat us. I went to reception , bearing in mind there were three girls sat there, to tell them. I was told to go back someone would be with us?? The a very flustered woman came out , no apologies just said they were busy and we should have sat down ?? The breakfast really let the place down. If I had paid for this separate I would have asked for my money back. Not a lot of choice, eggs were like rubber, no chopped fruit and no continental selection really. I have sent in a complaint so we shall see what comes of it .A real shame as the hotel is nice.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear CJB147. Many thanks for posting your review on Trip Advisor following your recent stay with us at the Best Western Forest Hills Hotel. I am aware we have already had some communication via email so once again please accept our most sincere apologies for the problems you encountered at Breakfast and rest assured I have addressed this with our food service team. We hope to see you back at the hotel very soon. Kind Regards Kieran McCabe General Manager

"Dated & misleading "

1
29/01/2016

We booked this place for a nice relaxing spa weekend. After checking in we tried to book some treatments only to be told it was a outside company that did them and they had no space all weekend. After 10 minutes our peace was broken by 15 old women jumping around in the pool to some 80's music been belted out during a water aerobics class. Not what we signed up for at all. The place is described as modern. It was more like the crossroads hotel from the 80's. I must say that the reception staff were brilliant and very understanding and even tried to help us book another hotel as we were checking out after just an hour. We came to the Dunkanhalgh spa hotel and this place is what we originally expected.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Craggy-b Thank you for taking the time to post your review on Trip Advisor even though you actually didn't stay in the hotel. I am sorry you felt you were misled about the Spa treatments as it is right that we do have an external company who actually does this for us and all treatments need to be pre booked. Describing the hotel like crossroads is a little harsh as you only spent an hour here however everyone is entitled to their own opinion. I am glad that the reception team tried to book you another hotel and we hope you enjoyed your stay at the Dunkanhalgh Hotel. Kind Regards Kieran McCabe General Manager

"Pleasant stay"

5
29/01/2016

Stayed overnight in January on arrival met with smiling helpful reception staff and this standard of customer service was maintained throughout the Hotel. Standard room but very clean, tidy with decent hospitality tray. Arriving early we were able to appreciate the excellent leisure facilities pool, sauna and steam room. The next day we had a morning walk the country footpath immediately outside the Hotel (just 20 yards on the right when leaving reception) offering great views over the Mersey estuary. Although we did not have an evening meal the buffet breakfast was very good reasonable choice with hot and cold food. Frodsham is a few minutes drive offering eateries and pubs. However if you fancy walking, turn left at the end of the drive walk down the hill and after a few minutes you will come to the Bellemonte Hotel decent beers and food (take a torch at night). Overall a very good value for money stay.

"Poor food"

3
26/01/2016

We joined our friends for an organised post Christmas dinner and dance/disco at the hill tops restaurant. It was a pre ordered set menu. I really struggled to pick anything exciting from the menu, and my husband felt the same. The table was fine, crackers and balloons etc., meal came out with no wait, and the young waiter and waitresses were very accommodating. Unfortunately the food was the real disappointment. Unappetising, poor quality, really struggled to eat the lamb casserole, just like leftovers, very greasy. The only positive comment I can make was the vegetables were lovely, They got one thing right. Disco was awful, drinks were very expensive, which you sort of expect in a Hotel, and wouldn't normally moan, however the rest of it sort of put a dampener on it. Fortunately we had good company to take our mind of the food. Will not be returning

"Swimming "

4
25/01/2016

I enjoyed a nice relaxing and peaceful swim and steam at forest hills as always. Yet still since I was little are the changing rooms still dirty as there are hairs and mats left out I think this is quite shocking seems as it offers its self as a luxurious hotel. If I was a guest I don't think I would be satisfied but as a member I am because I no how big a place it is. I will be letting staff know about by issues.

"Expected better"

3
24/01/2016

Booked via booking.com and was attending a wedding. Had to pay £84.00 for a twin room whilst others paid less for double b&b. We told the staff we were with the wedding party and if they could not offer us a discount could they at least give us breakfast included and they refused. Breakfast would have been another £21.00 per couple on top of £84.00 and it was very basic and unwelcoming. The staff seemed very reserved and unhelpful, quite short and dismissive and like they just wanted to do their job and get away.Bar prices were extortionate and staff on here seemed inexperienced. Food service extremely slow also. I was very disappointed. This place advertised offers for meals bed and breakfast including the night we stayed (burns night) for £57 yet they ripped us off. The place itself is okay and plenty of locals tend to use the facilities but it doesn't really have a nice atmosphere.

"London Business Trip From Hell!"

2
23/01/2016

Coming from London and doing a lot of business in London I had high expectations for this hotel. Unfortunately, those expectations were not met in the slightest. Checking in was dreadful waited around 10 minutes to be seen to as there was no one on the reception desk. My room was tiny! Just about enough room to move around the bed the bathroom was outdated and there was a "wet dog" smell. I didn't use any amenities other than the restaurant but I did request a morning phone call, which never happened and a newspaper that never came. Dinner was not too bad apart from the steak still being raw and the chips tasting like they were still frozen. Possibly even "reheated". You could here the chefs shouting at the waiter/waitresses from the kitchen, surely you can't treat staff like that? Breakfast the next morning was just as bad, eggs were cold and I even witnessed someone sneeze over the pastry snacks. Overall, I would not recommend this hotel in the slightest. I have never seen anything like it, completely poorly managed.

"Fabulous staff, good facilities, tasty food"

5
22/01/2016

A lovely hotel - great location with views all over Cheshire and the Wirral. The staff are warm and friendly and very, very patient too - we just say made it in time to the restaurant before it closed, yet we the service was excellent, unrushed and the waiter's very accommodating. The rooms are clean and what you'd expect of a hotel of this level, and there's a good pool area (though a couple of teens taking selfies against the mirror in the changing room whilst I was starkers may mean I'll get my 15 minutes of fame in a way I hadn't reckoned with) Fortunately the staff accosted them on the way out to try and spare my potential online blushes. Would I go back? Most definitely.

"not the best western i'de expect"

3
19/01/2016

Staff were friendly and efficient. However, only 1 towel in double room and lamps did not have bulbs . A good spa but the Jacuzzi wasn't working and the changing rooms were very cold . A satisfactory breakfast and comfy bed were the positives

"Ideal Dog Friendly Base for Exploring"

4
15/01/2016

Stayed here for four nights to visit relatives around Merseyside / The Wirral. Very helpful staff welcomed us with a doggy bag for each of our two dogs which contained some treats and a ball - the springer spaniel loved this! Lovely breakfasts with a good selection and great eggs cooked fresh to order. Comfortable room with plenty of space for the dogs.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear NewfyFan Thank you very much for posting your review on Trip Advisor following your visit to the hotel. We are delighted you and your family including your dogs enjoyed your stay with us and we hope now you have found us you will visit again very soon. Once again many thanks for your great comments. Kind Regards Kieran McCabe General Manager

"Everything we wanted!"

4
14/01/2016

We stayed here for a Saturday night while visiting relatives and a trip to Liverpool. The hotel was clean, tidy and in good repair. As with all Best Westerns it had individual character and felt like a holiday. The pool was a good size for a hotel and with a hot spa pool too. We used the room service for dinner and fed three for under £15! There are several easy meals like burger and pasta on the room service menu for around £5 and only a 10% delivery charge. The breakfast was delicious and we had a great view over the Mersey while we ate it! Inclusive, working, fast wi-fi. The hotel staff were friendly and welcoming, they had even made up a third bed in the room for our three year old, all inclusive and without fuss. The hotel is easy to find off the main roads, but at the same time it's out in the countryside so it's a really quiet site.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Chriscorr Many thanks for taking the time to review your recent stay at the Best Western Forest Hills Hotel and we are delighted you enjoyed your stay. We have some fantastic up and coming offers and promotions in the coming months so keep an eye on our website for those. I will take great pleasure in passing your kind comments on to the team here at the hotel. Kind Regards Kieran McCabe General Manager

"MY FIRST BEST WESTERN STAY!"

4
10/01/2016

After stayed and reviewed 120 Hilton hotels, I decided to explore a different hotel chain. Consider every chains and finally chooses Best western. I booked a single room with breakfast for £27.60, under the winter sales offer. Main attraction of this hotel is the location. Situated top of the Frodsham hill, easily accessible from M56. I drove from Blackpool, about 65 miles, before reaching the hotel on the way also enjoyed the lovely views. I parked just infront of the hotel, there was plenty of spaces available and it's free. When I entered only one reception staff member there and she is very busy over the phone, confirming some bookings. After couple of minutes only she apologised and did the check in for me. She is very polite and explain every aspects of the hotel and made a booking for dinner at the Hilltops restaurant also. Most of the time I noticed just one staff member at the reception and guests waiting. My room number 214 at the first floor, no lift facilities here, but numerous stairs there to reach anywhere in the hotel. Room is reasonably sized with every essential amenities, bathroom with bathtub, everything spotlessly clean. Hotel built in 1988, I think recently refurbished, because most of the things looking fresh and the interior also tastefully decorated. From the window far away views good, but this room not located for great views. I think further backward rooms got breathtaking views of the Mersey estuary. Room is quite and well heated as well as well illuminated! TV is very small, just 20" screen or so, with lots of channels, but because of the size bit of difficult to enjoy! Tea, coffee making facilities good. Sleeping quality average because of the pillows are not soft, and mattress also bit of hard. This is not a big hotel, just 58 rooms there, but lots of recreation facilities including indoor pool, gym, jacuzzi/spa pool, sauna/steam room available. Wifi also free. I had my dinner at the hotel's restaurant "Hilltops". I am seated window side, enjoy breathtaking views. Other than A La Carte menu, there was a cheap market menu also available, three course for £21. I preferred A La Carte, ordered Grilled fillet of rainbow trout as starter for £5.95, grilled sea bass as main for £15.95. Sea bass dish is delicious. Buffet breakfast also served at the same venue, I preferred for full English. Bacon, sausages, mushrooms, tomatoes everything perfectly cooked, I enjoyed my breakfast. Juices, coffee/tea served by attentive staffers. Checkout time is 11 am, I requested late checkout till 12, accepted straight away. Checkout done smoothly. Over all my first stay at a Best western hotel is relaxing and remarkable. Definitely I will continue!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Prem K Many thanks for taking the time to post your very comprehensive review on Trip Advisor following your recent stay here at the Best Western Forest Hills Hotel in Frodsham. We are delighted you enjoyed your stay with us and hope your future visits to all our Best Western hotels are as successful. We pride ourselves in our own individuality which makes every Best Western unique and we really hope you experience more of this on future visits. It great when such a seasoned reviewer as yourself posts such great comments and we are very grateful and I will ensure our team here at the Forest Hills are all aware of your comments. Kind Regards Kieran McCabe General Manager

"Really relaxing"

5
10/01/2016

Stayed here on a saturday as a present from our kids, Staff here were very good, special mentions to Hannah and to Chris the restaurant manager. Leisure facilities were very good, we had a swim, then sauna and steam room. all very clean. Our room was on the first floor, a bit of a maze of corridors, but nothing out of the ordinary, room was clean and of a reasonable size, bathroom equally clean, although a little dated in the colour scheme. We had a 3 course meal, which was from the Market menu, and was exceptional, as was the service, apologies for not remembering the name of our waitress, but suffice to say she was great. We went into Frodsham for a few drinks ! , well maybe more than a few . Taxi ride was about a fiver each way . Breakfast was a buffet breakfast with eggs cooked to order , plenty of everything, and very enjoyable. We are definitely going to visit this place again. Thanks

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Mark L, Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed your overnight stay with us, very relaxing that your evening meal in the hotel's restaurant was exceptional as was the service with special mentions to Hannah and Chris, you also enjoyed your breakfast the following morning after a few drinks in the village the previous night, its a lovely market town with so much to offer. Thank you for your comments I will pass them on to all the team here at the Forest Hills Hotel, I'm delighted that you will definitely be coming to visit us again . We look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"Great Hotel"

5
10/01/2016

Excellent swimming pool and rooms. Especially great for disabled kids! My son loved it. Food was really good too and the staff were really helpful. Great customer Service, I highly recommend and definitely will be back!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Maciej K Thank you for posting your review on Trip Advisor. I was delighted to read that you and your son enjoyed your stay with us, your comments a Great Hotel, that you found the staff were really helpful, the food really good, with Great customer service. You highly recommend us and that you will definitely be back, praise indeed thank you it will be my pleasure to pass on your kind and positive comments to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you and your family back in the not too distant future. Kind Regards Kieran McCabe General Manager

"New year break"

5
05/01/2016

First time I have stayed at the hotel, booked for 9 friends for 2 nights from New Year's Eve must say very impressed with hotel staff and food, we made it extra special with an executive room well worth the extra,we will go back again later in the year

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear nellie904 Thank you for posting your review on Trip Advisor. I was delighted to read that you and your party enjoyed your New Year 2 night break with us. That you were very impressed with the hotel staff and food and that you made it extra special with an executive room, I agree they really are worth that little bit extra. Thank you it will be my pleasure to pass on your kind and positive comments to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back in the not too distant future, take a look at what we have going on this year and I'm sure we can tempt you. Kind Regards Kieran McCabe General Manager

"New year break"

4
04/01/2016

We had an overnight stay at forest hills hotel Frodsham. We used to go the hotel a few years ago our last visit was seven years ago. We were pleased that the the hotel was still the same in lots of ways. Food , service etc. The bathrooms are dated but everything was spotlessly clean. We had two rooms for four people, one of the rooms only had one towel , there was a problem with the lights too but We phoned reception and it was sorted straight away. The leisure facilities are a bonus with the hotel. The close proximity to Chester is good as well as North wales. A very enjoyable overnight break.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Julie D Thank you for posting your review on Trip Advisor. I was delighted to read that you enjoyed an overnight stay with us as your last visit was seven years ago. That you found that we are still the same in so many ways that you found the staff helpful the food excellent and the bedroom and bathroom spotlessly clean and that the leisure facilities a bonus. A very enjoyable overnight break you said, it will be my pleasure to pass on your kind and positive comments to all the team here at the Best Western Forest Hills Hotel. We look forward to welcoming you back in the not too distant future, don't leave it so long next time, take a look at our website for the many things taking place this year I'm sure we can tempt you Kind Regards Kieran McCabe General Manager

"Forest Hills Christmas break"

5
01/01/2016

We have been staying at Forest Hills for the last 13 years. The Christmas three day package is fantastic value including wonderful food, entertainment and use of the leisure facilities for the duration of your stay. Great pool, sauna, steam room and Jacuzzi plus excellent gym. Being located in Cheshire, you are close to great amenities for Chester, North Wales, Cheshire Oaks etc.. Great walks and countryside on your doorstep. All of this makes it a great place to stay, but its the staff who make it a memorable and fantastic place to stay. Enjoy!

"Twixmas break"

5
30/12/2015

Returned to this hotel after 2 years and found the high standards still maintained. Excellent room, large, clean and tidy with plenty of hot water, large towels and a high tech bath. Recently refurbished to a high standard, thank you. Quality of food and service in the restaurant excellent, Thanks to the chefs and Chris and his team. Mushroom and Asparagus risotto outstanding. Excellent professional approach by all staff especially Chris, Justyana, Sydenee, Suzanne and Louise. The star of the team was Lynn who serviced our room and added to the overall experience, it was a pleasure to return each day to our room. Lynn is an example of how the behind the scene people play a significant role in delivering customer service, thank you Lynn. The management must be congratulated on their leadership.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Frank H I was delighted to read your review following your Twixmas break with us here the Best Western Forest Hills Hotel. As I have said in previous responses its really gratifying when our guests take the time and trouble to post their experiences when they have received excellent standards of food and customer service and I will ensure everybody you have complimented in your review and the rest of the team are aware of how much you enjoyed your break. After an extremely busy Christmas period its fantastic to note that the team went that extra mile to ensure your enjoyment. I would like to thank you for staying with us and take this opportunity to wish you a very happy 2016. Kind Regards Kieran McCabe General Manager

"Well happy"

5
28/12/2015

I had to work away from home and this is the lovely hotel my company put me up in. From the minute I checked in to minute I checked out (7 weeks later) I was made to feel welcome and comfortable, all the staff are friendly and will do their best to make sure you are well catered for

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Dave S Many thanks for taking the time to post your review on Trip Advisor and I have to say it was like having another member of the family staying you were with us for that long. I will take great pleasure in passing all your kind comments onto the team here at the hotel and we wish you a very prosperous 2016. Kind Regards Kieran McCabe General Manager

"Staff Sales Meeting"

4
21/12/2015

Second visit this year for a sales meeting. Excellent staff very friendly and helpful. Evening Restaurant staff inexperienced and could do with more training/mentoring. Food good, Wines overpriced ( my main complaint ): good sized rooms, clean and reasonably well appointed, great pool area. Very good prices, particularly for meeting room. Easily accessible and seems a great location.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear David Brian F Many thanks for posting your review on Trip Advisor followed your return visit to the Best Western Forest Hills Hotel for your Staff Sales meeting. We are delighted that you found the facilities here excellent and I will take great pleasure in passing your kind comments onto the team. If you have any requirements for 2016 please give Tracey a call in our conference office and she will look after you. We hope you have a great Christmas and a fantastic 2016. Kind regards Kieran McCabe General Manager

"Gourmet Night"

5
20/12/2015

Another first class stay. Thank you to all the staff for making our weekend so special. It's like coming home. Food excellent, wines super with a great speaker, and good background music. Looking forward to our second Christmas stay. Another advantage is that this is a doggy friendly hotel, Lucy has always been make very welcome.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear GlynGail Many thanks for taking the time to post your review on Trip Advisor following your recent Gourmet night stay with us here at the Best Western Forest Hills Hotel. In todays difficult environment of social media reviews accompanied by trying to provide excellent customer service to ALL our guests it is extremely motivating for the team to read comments that show we do get it right more than we get it wrong and does it really matter what colour the bathroom suite is so long as its clean and functional which ours most defiantly are. We are most definitely looking forward to welcoming you back for Christmas and I will take great pleasure in passing you fantastic comments on to the team. Tell Lucy we have ordered extra treats in for her. We hope you have a fantastic Christmas with us and a great 2016. Kind regards Kieran McCabe General Manager

"Christmas party stay"

3
16/12/2015

The hotel isn't self is in a lovely setting with fab views from the restaurant . Rooms were clean but old fashioned , bathroom ready for an update lovely pinky peach colour. Holes in the sheets but comfy bed.The party evening was good , food was ok for mass produced and service was good. Motown theme and singer were entertaining. Noise travels and so walls must be thin. Breakfast was good and buffet style.No lifts so need a ground floor room if struggle with stairs.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Fjpsc2015 Many thanks for taking the time to post your review on Trip Advisor and I will pass your comments onto the team here at the hotel. It would seem overall from your review you enjoyed your stay with us and we hope you will visit again next year. Once again thanks for your comments and we hope you have a great Christmas. kind Regards Kieran McCabe General Manager

"Xmas night out"

3
15/12/2015

Had our works night out....food was hot and typical of 'food on mass. Staff were efficient as room was packed. Singer mingled not the best vocals but ok Motown songs. Didn't bother staying overnight but some friends did they said it was ok. Night staff were friendly and even made one of them a hot chocolate.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Wendy L Many thanks for taking the time to post your review on Trip Advisor following your Christmas Motown night out here at the hotel. We are delighted that you enjoyed the evening and I will pass on your kind comments to the team. I will also make a point of thanking the night staff because its nice to have a Hot Chocolate before bed. We hope you have a lovely Christmas and a fantastic 2016. Kind regards Kieran McCabe General Manager

"Definitely not the Best of Best Western - far from it"

2
15/12/2015

Bedrooms are definitely well overdue for a refurbishment - we are talking 1970's bathrooms (pastel pink for goodness sake) and the bedroom itself was tired and showing signs of worn out ! Great view from the window of the chemical works if you like that sort of thing (not) Evening meal was nothing to boast about - edible but lacking in taste ! Reception area was littered with packing boxes with no apparent reason why ! Bar area - tiny and at the entrance to the dining area with only seating for a few Staff on the whole were pleasant and accommodating when you could find them. Overall not a place we shall visit again and we wouldn't recommend it to anyone else.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear third-dimension50 Many thanks for taking the time to post your review on Trip Advisor following your recent stay here at the Best western Forest Hills Hotel. I was disappointed to read your comments in relation to some of the services here at the hotel and as I have said in previous responses we do have an on going refurbishment programme as far as the bathrooms are concerned, however they are extremely clean even though they are peach in colour and serviceable. Unfortunately we cannot do anything about the Chemical works as they have been there as long as we can remember. Its disappointing that you didn't choose to raise any of your comments during your stay with us as some of them could have been addressed. As we will not be seeing you again I would like to take this opportunity to wish you a Merry Christmas and a Happy 2016. kind Regards Kieran McCabe General Manager

"Serious upgrades required"

2
13/12/2015

This hotel usually wouldn't be my cup of tea, but a Christmas Party with friends brought us to the once luxurious hotel which still has its spectacular reviews. The corridors to the rooms smelt of food - similar to that of a residential home. The theme continued with the outdated decor and carpets. The single glazed Windows were not just draughty, but ensured the corridors and stairs were chilly. The room itself was like going back in time. A pink bathroom suite and dated room generally; customer information blu-tac'd to the walls. This hotel has been left to rot over the years and needs some serious money spending on it. The potential is there and it is sad to see it in its current state.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Muscat_Paul. Following your recent review of the Best Western Forest Hills Hotel it would seem that we are most definitely not your cup of tea which is extremely unfortunate. As we had two large functions going on at the same time and we do have to get food from one part of the hotel to the other I suppose there would be a smell of food in the corridors, however as a development point it may well be a good idea for the staff to go up and down the corridors with air fresheners after we have served the functions as this will solve the problem. All the windows in the hotel are double glazed and we do provide fan heaters at reception if required. Also as I have said we will continue to upgrade bathroom facilities as and when funds are made available to us and as we are a privately owned hotel we cannot continually upgrade to the standard of the larger hotel groups unfortunately. I am extremely disappointed to read your review as the team here put a lot of time and effort into ensuring our guests enjoy their stay with us which is something you seem to have eluded to in your review. Here's hoping you have a lovely Christmas. Kind Regards. Kieran McCabe General Manager

"Shopping Weekend"

3
01/12/2015

The hotel on first impression looked good value for money. However, the room let it down slightly. The bathroom wall tiles were soiled with snot and blood around the shower rail which my wife had to clean off when showering. The over all hotel décor was average. The food in the restaurant both for breakfast and evening meal were good. Would use again only if there was a price deal and there were no other choices in the price range

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Lee A many thanks for taking the time to post your review on Trip Advisor following your recent stay with us and I am pleased that that were aspects of your stay that you enjoyed. I would like to apologise on behalf of the housekeeping team for the issues your found in the bathroom and rest assured after discussing it at great length with them we have revisited our room check procedures and you have my assurances that this will not happen again in the future. We hope this isolated incident will not put you off visiting us in the future. Kind Regards Kieran McCabe General Manager

"Distinctly average"

3
01/12/2015

We went for a xmas night out. The food was tasty and good value for money although the bread rolls were served after the starters and the stollen with the coffee had to be asked for but overall a very nice meal. The let down was the service. One waitress was the trainee and she was the most helpful, friendly and attentive, the manager was very professional but the others were sullen and not very professional, with 'ee ahh' and 'mind out' as food and drinks were served (or plonked down) a far cry from years gone by at the forest hills.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear CheshireBexter. Many thanks for posting your review on Trip advisor following your Christmas night out with us. As the Manager who looked after you I was extremely pleased to read your comments about the standard of the food and I do take your point about the younger staff and trainee,s that we employ and will discuss your comments with them and endeavour to rectify their grammar. Once again many thanks and have a lovely Christmas Kind Regards Kieran McCabe General Manager

"Alright but nothing special compared to other Best Western hotels"

3
29/11/2015

Stayed 1 night after a long day at the shopping Outlet, and too far to drive home when tired. We wondered where the Sat Nav was taking us up through dark narrow lanes but eventually came to the hotel high up on top of a hill. Had a magic view down over the valley and someone kindly had a firework display to entertain us - stunning! The room was rather hot but we were able to turn the radiator down. The room was rather tired looking and the bathroom was a lovely salmon pink (!) colour - very 70's. The bed was fine but we could have done with a pair of binoculars to see the small tv, which seemed to have a mind of its on with the volume altering between high and low without us touching anything. That was a bit annoying after a while. Also making a cuppa was a new experience as the kettle refused to work unless you physically held the button down for the whole time to bring it to the boil. All in all, not the best and we did tell the receptionist of the problems. We would probably try somewhere else next time we visit the area.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear SimbasPride Thank you for taking the time to review your recent stay at the Best Western Forest Hills Hotel. Our location is something we are very proud of and having somebody provide a Fire work display is a bit special. We are continually upgrading our facilities here at the hotel and will continue to do so in the future. I have also had housekeeping to investigate your comments with reference to the kettle in your room. Once again many thanks. Kind Regards Kieran McCabe

"Convenient Location"

3
28/11/2015

We picked this hotel for the location, we had a family gathering in the area and Forest Hills was the most centrally situated. On arrival, the receptionist had our paperwork ready and so registering was painless and we were given directions to our room. The room was clean and tidy with tea and coffee making facilities, t.v and all the usual amenities. The bathroom was dated (bright pink bathroom suite!), the taps on the basin leaked slightly and sometimes the water refused to pour until the tap was turned off again and would then pour forth in a flood. The shower above the bath worked fine and with plenty of hot water, although I did hear some guests saying that they had had cold showers We had dinner just once and found the food to be Okay, if a little expensive for what we had. Breakfast was buffet style with a choice of juices and cereals and a choice of a cooked breakfast or continental option. We were not impressed with the breakfast as the only item freshly cooked were the eggs, everything else was pre- cooked and left on a hot plate so, unless you arrived as it came from the kitchen, it was starting to go dry, particularly the fried bread and black pudding. Also, the sausages were tasteless.The next morning we went for the continental option and toast! Having said all that, we booked the hotel with Avios so for the price we paid we found it to be value for money.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Nikkie T. We are delighted you chose the Best Western Forest Hills for your family gathering and really glad you enjoyed your stay with us. As I have said in previous responses we will continue to upgrade the facilities here at the hotel as and when funds are made available to us and the replacement of bathrooms is a top priority. I have also instructed our maintenance team to investigate the issues you have reported as not to inconvenience any future guests. Once again many thanks for your review Kind Regards Kieran McCabe General Manager

"Old Friends meet half way."

5
27/11/2015

My friend and I live at opposite ends of the country and we meet up several times a year to have a couple of days together. Best Western Forest Hills Hotel in Frodsham, Cheshire, truly met our expectations. It is in a delightful location in rural Cheshire, set on the top of a hill with fantastic views. It is very convenient for the M56 motorway. Our room was ready early, clean, warm and with all the usual facilities. The pool, spa, jacuzzi, steam and sauna were well used by us and added a touch of luxury; really warm pool and all very clean, which is not always the case in hotels! The staff at Forest Hills were extremely helpful and went out of their way to make our stay pleasant. One of the waiting staff, seeing us struggle to replicate the way the napkins were folded, came over and gave us a lesson in origami for napkins. Cool! We enjoyed the meals, cooked to order if required at breakfast and a good variety, well cooked and presented in the evening, along with a complimentary bottle of wine on each of our two nights. This visit was very special as it was the result of doing a competition in the in house magazine "Do Not Disturb" while visiting another Best Western hotel earlier this year. The prize was two nights dinner, bed and breakfast for two people, plus Otis, the cockapoo. Unfortunately Otis was unable to join us, but the management very kindly provided him with a doggy bag of treats. Nice touch! All in all a splendid break and high recommendation to anyone wishing to go to Forest Hills.

"Best Western Rewards - very rewarding"

5
23/11/2015

We have been rewards members for some years.... Gold seemed enough, but recently we achieved PLATINUM.... this was our first trip since that... On arrival the receptionist, without any request from us, or fuss told us we had been upgraded from a very reasonably priced double to an EXECUTIVE suite.... well done

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear philipn73 Thank you for posting your 1st Trip Advisor Review with us I was delighted to read your comments Best Western Rewards really are rewarding congratulations on receiving your Platinum Card I was so pleased that we had the availability to be able to offer you the executive room upgrade on this occasion. We have so many guests and clients that enjoy the perks, points and privileges in over 4,000 hotels worldwide keep enjoying this and in no time at all you will achieve Diamond status. We hope to welcome you back in the not too distant future take a look at the fantastic winter offer taking place at the moment I'm sure we could tempt you sooner rather than later. Kind Regards Kieran McCabe General Manager

"Great location and good value"

4
21/11/2015

Off the beaten track this hotel is worth the find especially when you open up the curtains in the morning to the lovely views of the river Mersey. The hotel offers great amenities, good food and all at a very good price. Certainly worth the extra miles to find it and make sure you make use of the leisure facilities. Location wise it is great as just of the M56.so great for access to Cheshire and Merseyside.

"Nice hotel, not fancy but a good place to stay"

4
19/11/2015

I have stayed here twice. Each time sharing a room with two female friends. The last time we attended a Murder mystery night. The hotel is friendly and the rooms a clean and quiet. It could probably do with a decor update but it is stil cared for and homely. The breakfast is excellent. The evening meal is reasonable quality but don't expect much if you are vegetarian. The pool is lovely and you often can have it to yourself. The massage I had there was very good.

"Views to die for with excellent service"

4
18/11/2015

I found all the management and staff most welcoming and helpful without exception. The food that I ordered was well cooked and tender. Breakfast was of a high standard. My room was very well appointed and clean. The Bathroom furniture was old at (approx. 25 years old judging by the colour), but clean. The water tap needed attention which I reported. The views from my room were fantastic and truly magnificent. The restaurant shuts at 9pm so if you are arriving late, stop and have something to eat before you check in. I was woken up at 2pm by a Fire Alarm which was of concern, I found it difficult to go back to sleep and was not offered anything in compensation for my sleep being disrupted. I have no problem in recommending this hotel based on my stay.

"One night, FIRE ALARM ACTIVATION"

2
18/11/2015

I recently stayed here with my wife on 14/11/2015. The room itself was fine and the restaurant was nice (the food was lovely). However I felt I had to review this stay as I have read a previous review and following the managers response to the reviewer I felt I had to post one. The fire alarm went off at 01.06am approximately, it didn't just go off once but 3 times. I and my wife proceeded to go to reception to find other guests had gathered. I spoke to the lady night supervisor/manager who explained that the alarm had gone off in the old adjacent night club (not in a room with a shower and not at 02.30am???!!!). She proceeded to tell everyone it was a false alarm and that everyone should go back to their rooms, she was also telling all the guests who was phoning reception the same thing. As I have a background in fire alarm systems I explained that the panel will need to be reset or the zone isolated for the fire alarm to provide protection to the building and guests. She invited my around behind reception to see if I could offer help, I had a look at the panel which was showing fire in zone 1. I explained that it would be best if she contacted the company who maintain the system to come and reset the panel. I eventually got back to my room at 2am. When in the morning we checked out, we complained to the receptionist who explained that the panel had been reset that morning and was now fault free. This meant that ALL guests were left venerable all night. I asked to speak with a manger but was told no one was available, so our email & mobile phone number was taken on a compliment slip by the receptionist and was told that a manger would contact us before the end of the following day…………Guess what? Nobody did. Exceptional customer service, not!!!! I didn't get any recompense for the disturbance or even a thank you for the help/assistance I gave plus no one even contacted us when they said they would. I have to agree with other reviews left about this weekend, the staff either didn't follow the policies/procedures for a false alarm or they don't know them. The upshot is guest were left with the impression it was a false alarm and they could go back to sleep when the reality was that they went to back to bed after the false alarm vulnerable as the panel hadn't been reset.

"Family weekend break"

5
16/11/2015

We stayed there for 3 nights and booked the family room which was very spacious Double bed and two proper single beds for the children Usually hey get a folding bed or the sofa bed but they got proper beds which is lovely.Bedroom very modern and very clean plenty of towels.The kids loved the pool and us grown up loved the spa too!. The staff were very friendly and really lovely to children they made an enormous fuss of them.We really felt welcomed and at home nothing was too much trouble for them.We ate from the snack bar the food was excellent and the breakfast buffet too.We definitely would come back and would recommend to my family and friends too!

"Poor Fire alarm procedures"

3
14/11/2015

I booked this hotel at the last minute and arrived around 9pm. I did not have evening dinner so cannot comment on meals. The hotel is at the top of a hill and is modern and clean looking. The Receptionist was friendly and efficient and with a big meeting the next day I retired to my room for a cuppa and an early night. The bedrooms are smart, clean and comfortable although the walls are thin and the TV is small by today's standards. Breakfast was good and the restaurant staff again very friendly and efficient. The issue I had was when the Fire alarm was triggered at 02.30am and after making my way down to reception along with other guests there was no one on night duty to ensure people's safety. As I looked around I saw someone in a dressing gown go into the office behind the desk and as he made no attempt to address the guests I followed him and asked what was happening. He said it was a false alarm so everyone return to their rooms. My concern is that if there had been a real fire I did not see any sound safety procedure or night staff. I would have happily given it a 4* if not for this.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Brackloona. Many thanks you for taking the time to review your recent stay at the Best Western Forest Hills Hotel. I would like to thank you for the positive comments you posted in regards to your stay. In response to your comments about the fire alarm system and our procedures in the event of an activation during the night I can assure you that we do have strict policies and procedures in place as within hotels this is always a difficult situation due to the limited number of night staff that we carry. On the evening concerned the night porter was investigating the activation after silencing the alarm which is standard practice within the hotel and the live in manager had already attended albeit in his dressing gown. Our fire alarm is extremely sensitive as you would expect and it would seem a guest had chosen to take a shower at 2.30am and leave the bathroom door wide open hence the steam triggered the alarm. I am sorry you feel that the situation wasn't handled as well as you believed it could have been but rest assured our guests safety is of paramount importance to us. Once again many thanks for your comments Kind Regards Kieran McCabe General Manager.

"One night break"

5
09/11/2015

What a lovely night we had here. All staff were friendly, facilities are lovely clean and relaxing. Evening meal was thoroughly enjoyable and value for money to top it off the view of the fireworks going off in the distance was a fabulous sight! Thanks to everyone. We will return!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Countrysidemellymop. Many thanks for taking the time to post your review on Trip Advisor following your recent stay. We are extremely fortunate to have such a fantastic location especially when it comes to bonfire night and the spectacular views. We are delighted you enjoyed your stay with us and will look forward to welcoming you back soon. Kind Regards Kieran McCabe General Manager

"Attending a craft weekend"

5
08/11/2015

I have just come back from a weekend stay at Forest Hills From the moment we arrived on Friday afternoon we have been looked after by the excellent staff. The reception staff are front of house & are very pleasant nothing is too much trouble . We had a lovely bedroom a little cold at times but we weren't in it long enough to complain!! Very clean a good size & always nice clean towels in the bathroom ! The food in the restaurant was very good, plenty of choice & excellent staff to serve it !! This was my 3rd visit to this hotel & hopefully will be back in March next year !!! Would definetly recommend this hotel

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear DeniseJ4069. Many thanks for taking the time to post your review following your recent weekend here at the Best Western Forest Hills. We are delighted that you all enjoyed your weekend and I will take great pleasure in passing your kind comments on to the team. We look forward to welcoming you back next year. Kind Regards Kieran McCabe General Manager

"Another Fabulous Weekend"

5
08/11/2015

Once again this hotel and its staff should be very proud of their service and effort - nothing is too much trouble. We have grown in numbers from 20 to 33 and still we can't really fault them - yes, a couple of minor issues but nothing that wasn't put right. The food is always good and plentiful to the point where I just could not eat another thing!!! Thanks to a great team, a great group of ladies have had another ball. See you in March!!!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Lesley G. Thank you so much for the great review following your weekend crafting retreat here at the Best Western Forest Hills Hotel. We are delighted that you and your fantastic group of ladies enjoyed your stay with us and we will ensure all the team are aware of your comments. I am aware that you are back with us in March next year and we will ensure you all have a fantastic time. Once again many thanks for the review. Kind Regards Kieran McCabe General Manager.

"Lovely Location, Dated Hotel, Friendly Staff"

3
01/11/2015

At the outset I would say I was wondering if I should give this hotel 4*,as I would most definitely stay here again. However, there were a few bits I would want to see improved. I chose here as my family and friends were looking to spend a weekend in Chester. This hotel is ideally located. On arrival we were warmly greeted. Albeit check in was not until 2,I was delighted when we were told or rooms were ready. Fabulous. We were in room 120. Very spacious. Comfortable beds. Table and chairs. However, this would be the first point I would make. The hotel is somewhat dated and could do with a spruce. The bathroom was a pinky orange! Think my Grandmother had the same colour. Interestingly our friends in 119 had a modern white one. Never the less it did the job. The second point us that our room was boiling. And because there was no air conditioning as such, it was difficult to moderate. There was a fan that could blow in cold air, but not great. Breakfast was adequate. Not the best but not the worst. Buffet style with various hot and cold items. Special mention to Becki the waitress who was polite and attentative throughout our stay. She even rescued Molly our pet monkey. So all in all, a very enjoyable stay. With a few improvements this could be rated 5*.

"Peace and Quiet"

5
27/10/2015

This is a nice hotel in a very nice and quiet location. The rooms are comfortable and spacious. The hotel offers a gym, spa and swimming pool, a good way to unwind after a hard days work. The restaurant is good with a varied selection on the menu, also room service was quick and the food again a very good standard. Pleasant and friendly staff in all areas of the hotel..

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Dennis W On behalf of the entire team here at the Best Western Forest Hills Hotel I would like to thank you for posting a great review following your recent stay with us. As I have said in previous responses its always a great boost for the team to read customers positive comments and it makes all the hard work and effort we put into peoples experiences worthwhile. We are very fortunate to have such a fantastic location and product and is testimony to why our guests keep coming back to us. Once again thank you and we hope to welcome you back very soon. Kind Regards Kieran McCabe General Manager

"Really nice hotel with great gym, pool and Spa"

4
23/10/2015

Staff were really friendly throughout the stay and happy to help out how they could. The rooms are absolutely huge so perfect for families, but equally good for couples and individuals who like their space! The bed was comfy, plenty of pillows, plug by the bed to charge your phone and a decent sized desk. The TV was tiny unfortunately but worked fine. The bathroom was amazing in my room, with a double shower which gave a torrent of warm water! Always nice in the morning! Pool and gym were both really good. A full gym with plenty of weights and cardio machines a like. The pool was very clean, you can easily do proper swimming as well as recreational swimming. The sauna, steam room and jacuzzi were all great as well. I would stay here again, although I have given it 4 stars I would say it's very close to five!

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Alex P Thank you for posting your recent review on Trip Advisor. Really nice hotel with a great gym and pool, Staff were really friendly throughout the stay and happy to help out how they could, and that you would stay here again, you also believe us close to five stars praise indeed. It will be my pleasure to pass on your positive comments to all the team here at the Best Western Forest Hills and we all look forward to welcoming you back very soon. Kind Regards Kieran McCabe General Manager

"Wedding"

5
22/10/2015

We attended a wedding here and stayed the night. The staff were very friendly and knowledgeable. My wife and I stayed along with my son and his wife, we all thought the drinks and food were both plentiful and reasonably priced. The rooms were clean and comfortable. Enjoy

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear JohnBarrett B. Many thanks for taking the time to review your recent wedding stay at the Best Western Forest Hills Hotel. On behalf of the entire team we would like to say thank you for your comments and we are delighted you enjoyed the wedding celebrations with us. Please keep an eye on our website for all our up and coming events and promotions and we look forward to welcoming you back to the hotel very soon. Kind Regards Kieran McCabe General Manager

"Good hotel for the price"

4
21/10/2015

Went for a one night stay to visit friends. Staff very friendly and helpful on arrival. I had a massive room 97. Looked like it could have 3 beds in it. Great shower. We had some idiots in the car park but reception sorted it before I could ring, so thanks. Breakfast was ok but not wonderful. So I would stay again and would always recommend the hotel. Would be a great place to stay if you went to Chester races as it only 15 minutes on the train

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear LRAB Thank you for posting your recent review on Trip Advisor I was delighted to read that you and your friends enjoyed your overnight stay with us that you found us to be a good hotel for the price that you found the staff friendly and helpful. I agree we are lucky for have some very large rooms and we are also ideally placed for all the Northwest has to offer especially Chester races we have many guests that stay with us through the season that compute into Chester for the day. We look forward to welcoming you back in the not too distant future. Kind Regards Kieran McCabe General Manager

"A pleasant stay"

4
17/10/2015

A pleasant hotel perched on top of Frodsham hill which provides very pleasant rambling. It is possible to walk all the way to Helsby, or to link with the nearby Sandstone Trail staying entirely on small footpaths. The room was clean and pleasant. Good fast wifi was available throughout. The staff at reception and in the restaurant were very helpful when we came to them with a series of slightly unusual requests! I will use them again when I need somewhere to stay in the area.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Mwanafunzi Thank you so much for posting your review on Trip Advisor following your recent stay with us. We are delighted that you chose to stay with us and found the facilities and the team to be of a high standard even if it meant dealing with a few unusual requests. We do hope next time you are in the area again you will stay with us and we look forward to welcoming you back. Once again many thanks. Kind Regards Kieran McCabe General Manager

"In the hills"

4
14/10/2015

At the top of the hill, the hotel offers some great views down over the Mersey. There's a short walk done to a view point which gives brilliant vistas on a clear day.Also some good treks down through the forest on the hillside if you don't mind a stiff hike on the way back up. The hotel itself is warm and comfortable and well maintained with good size rooms, and comfy beds. Staff are very good and were particularly helpful in sorting out a messed up booking for me. Good choice at breakfast.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear SIXOCLOCKTICKET many thanks for taking the time to post your review on Trip Advisor following your recent stay here at the Best Western Forest Hills Hotel. As you quite rightly pointed out we are extremely fortunate to have such a fantastic location and is a feature that many guests have enjoyed over the years. I will pass your kind comments on to the team and many thanks again for your review. Kind Regards Kieran McCabe General Manager

"Great Hotel for family of 5"

5
05/10/2015

Booked 2 nights at Forest Hills Hotel initially as it was the only one near Chester Zoo that could accommodate a family of 5 in one room, otherwise we would have double the cost for two rooms. The Hotel staff were really friendly, Helen at the main reception desk was really helpful and arranged our discounted tickets for Chester Zoo and the Blue Plant Aquarium which saved us quite a lot of money. Shirley in the restaurant was brilliant with my sons at breakfast and even the man cleaning the room next door as we left asked if we needed a hand upstairs with the suitcase and bags. Great hotel, the room was bigger than average and very clean, with lots of towels on hand. Only 15 mins or so away from the Zoo......great location... Could not fault it..would definately go back again. Well done everyone at Forest Hills for making our stay so enjoyable :)

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Emma M Thank you very much for posting your review after your recent visit to the Best Western Forest Hills Hotel with your family. We are very fortunate to have two such fantastic visitor attractions like Chester Zoo and Blue Planet on our doorstep and we are delighted that we secured you reduced priced tickets. Our family rooms are a great asset to the hotel and are very popular with families that all wish to be in the same room. I will pass on your kind comments to Shirley and the housekeeping team who made your stay extra special. Once again many thanks for the great review and we hope to see you again very soon. Kind Regards Kieran McCabe General Manager

"Our wedding"

5
03/10/2015

Had our wedding at the hotel. What a fantastic day had by all. Couldn't fault the staff helpful and professional leading up and on the day. Would recommend to anyone. Hotel clean and welcoming, food in the restaurant good. Tracey our wedding co-ordinator leading up to wedding was fantastic couldn't do more for us

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Sharon B Many thanks for taking the time to post your review following your wedding reception that took place here at the Best Western Forest Hills Hotel. I will take great pleasure in passing on all your kind comments to the team who were responsible for the organisation and running of your special day. We hope you and your family will come to visit us at the hotel in the very near future and we would all like to wish you a very long and prosperous life together. Kind Regards Kieran McCabe General Manager

"Excellent hotel, quiet location"

5
27/09/2015

All staff were friendly and professional. I requested that they give me a room which had good wi fi signal and they agreed and the signal was good. Also their restaurant staff were helpful. They have some river facing rooms, ask for one--the views are amazing. The pool and jacuzzi are worth a visit. The food in the restaurant is excellent.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Harrowman55 Many thanks for taking the time to post your review on Trip Advisor following your recent stay with us here at the Best Western Forest Hills Hotel. We are delighted that you enjoyed your stay with us and I will pass your kind comments on to the team here at the hotel. If there is anything further we can do for you please do not hesitate to contact us. Once again many thanks. Kind Regards Kieran McCabe General Manager

"Best Western Forest Hill – Afternoon Tea"

3
24/09/2015

We decided to visit the Best Western Forest Hill in Frodsham for afternoon tea, after receiving a couple of 241 vouchers courtesy of the PG Tips Cuppa Cup. We were looking forward to it, after having had good experiences of afternoon tea in the past, so we made our booking for the 24th September. The hotel itself seems very well kept, and the communal areas were clean and tidy, and the staff we encountered were all very pleasant. After being shown to our seats in the main restaurant which had a lovely view of the nearby estuary, we were promptly served our afternoon tea, along with two pots of tea to share between four of us. The afternoon tea initially appeared to be of a good standard, however unlike other establishments which have traditionally given two cake stands between four people, here, we had just the one (not to sound greedy, but this was a little sparse). The selection of finger sandwiches on the bottom tier were a little uninspired, with just a couple of each variety (Ham, Cheese & Cucumber, Tuna, and Ham and Tomato) all served on white bread which was a little stale around the edges. As for the selection of cakes, this was too disappointing, with just one small slice of tasteless cheesecake each and a half of what appeared to be a Bakewell tart. The top tier was reserved for a scone served with a pot each of Jam and Cream, which was just OK. The amount of tea (for my family ate least) wasn't much, as the pots and tea cups were fairly small, however the staff were more than happy to supply more when asked, however we were not given any extra milk. Based on experience we have had at other similar hotels – for similar prices, we would have expected the food to be of a much higher standard, with more variety and better quality. The best part about our visit was that we were not rushed to leave – the restaurant was very quiet, and we were able to spend a good couple of hours chatting, without feeling pressured by the staff to clear our table. Upon leaving, there was not a staff member in sight – in fact, we were the only people left in the restaurant. We hung around for a good few minutes by the bar waiting to pay, before we made our way to reception to ask who we paid, as it would have been easy for us to walk out without paying at all. The lady on reception said she would telephone through to the restaurant staff and that we should just wait in the restaurant. We waited about 10 minutes before anyone came to take our payment, which seemed a little odd. The bill rung in at £36.90 (£6.90 extra for orange juice), so this meant that without our voucher the afternoon tea would have been £30 – in our opinion this did not reflect the quality of the food presented, and without the 241 offer we would have been very disappointed and disinclined to pay this much. As it was, £15 for the four of us was an acceptable amount to pay however we will not return for afternoon tea here again unfortunately.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear KatyReynoldsx Thank you for posting your review on Trip Advisor following your recent visit to the hotel for afternoon tea on the PG Tips promotion. I was extremely disappointed to read your comments in relation to some of the aspects of your visit and the quality of the food you received as had we had been made aware on the day these are issues that could have been rectified at the time and the review you have posted would have read completely different. I am pleased that there were certain aspects of your visit you enjoyed however disappointed that you didn't give us the opportunity on the day to sort any issues out. Once again thank you for your review. Kind Regards Kieran McCabe General Manager.

"Lovely Quiet hotel with great views of The Mersey"

4
22/09/2015

We went here for a dinner and disco night & stayed overnight and thoroughly enjoyed ourselves. The food was ok not fantastic - my steak was tough could not eat it. the breakfast was lovely. The entertainment was very good the girl singing Poppy was very good but started with songs that were too slow - we wanted to get the party started after the meal and it took about an hour before we could get up and dance to lively music. Once that came on it was brilliant! The rooms are a bit dated but are very clean, comfortable and have plenty of space. The leisure club looked nice plenty of gym equipment a swimming pool and sauna and jacuzzi but we did not use it so can't comment on the changing rooms. The staff are attentive and friendly. All in all very good value for money with great views and walks if you want to partake on the Sandstone trail. Will be visiting again just need the dinner to be slightly better.

Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear 214jam99. Many thanks for taking the time to post your review on Trip Advisor following your over night stay and attendance at our recent dinner dance. Please accept our most sincere apologies for the problems with your steak on the evening and I will ensure that the chef peaks to his suppliers in regard to this. We are delighted that your enjoyed your stay overall and the entertainment at the dinner dance. We hope that the couple of minor issues you mentioned will not put you off from visiting in the future and we look forward to welcoming your back very soon. Kind Regards Kieran McCabe General Manager