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Best Western Frodsham Forest Hills Hotel

4.0 / 5
1306 Avis Tripadvisor
Overton Hill, Frodsham, WA6 6HH Grande Bretagne  Copié !
TEL : +44 1928 7352 55
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Les points forts de l'hôtel

Activités

Jacuzzi
Piscine

Services hôtel

Réception 24h/24
Centre de soin/fitness
Wifi
Piscine intérieure
Parking
Restaurant à proximité
Service d'étage
Sauna

Services chambre

Cafetière
Sèche-cheveux
Les points forts

Activités

Jacuzzi
Piscine

Services hôtel

Réception 24h/24
Centre de soin/fitness
Wifi
Piscine intérieure
Parking
Restaurant à proximité
Service d'étage
Sauna

Services chambre

Cafetière
Sèche-cheveux

Description

Le Best Western Frodsham Forest Hills Hotel vous promet un séjour inoubliable à Frodsham. Situé juste à la sortie de la M56, il est cependant blotti dans la belle campagne du Cheshire. D'incroyables vues panoramiques à travers les plaines du Cheshire et l'estuaire de la Mersey vous laisseront d'inoubliables souvenirs ! Cet hôtel du Cheshire est un excellent point de départ pour les voyageurs d'affaires comme pour les touristes. Pour couronner une fantastique journée à Frodsham, venez vérifier par vous-même la réputation justifiée de notre restaurant Hilltops en matière de qualité de cuisine et de service, et profitez des événements proposés tels que soirées gastronomiques, soirées casino, soirées hommage et bien plus encore.Au Best Western Frodsham Forest Hills Hotel, nous maintenons naturellement un haut niveau de standing et de qualité. Idéalement situé, le Best Western Frodsham Forest Hills Hotel offre un accès facile à Chester, Liverpool et Manchester et aux nombreuses et fabuleuses attractions de la région.Le Best Western accueille tous les animaux moyennant un petit supplément. N'hésitez donc pas à amener votre ami à quatre pattes. Pourquoi n'auraient-ils pas eux aussi droit à de petites vacances ?

Activités

Avis clients

4.0
Basé sur l'avis de 1306 voyageurs
Excellent
580
Très bon
421
Moyen
167
Médiocre
78
Horrible
60
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
"Excellent!"
julie M, 07 Avril 2024

Fab-u-lous, it's a 10 from me. Excellent stay from start to finish. All Staff so accommodating, nothing too much trouble. Food / service amazing. Endless skimmed milk and Earl Grey Tea Bags, thank you. So looking forward to next year. Excellent, thank you!

"An exceptional stay!"
Jess T, 07 Avril 2024

For me, the sign of a good hotel is when it feels like a home away from home. Forest Hills certainly feels like that to me. I had the absolute treat of staying here for a week as part of a craft retreat organised by a group of friends. We hired out a conference room in the hotel for the week. The time together was fabulous but what made it one of the best retreats ever was the staff. They went above and beyond to make sure our stay was not just an enjoyable one but an exceptional one. The staff were highly professional and incredibly attentive but all done in a friendly and warm manner with a sprinkling of good humour. The housekeeping staff were excellent at ensuring we were comfortable in our rooms and getting used to our individual requirements and preferences. The food was simply delicious, quality presentation and a real treat everyday. I cannot wait to return!

"Craft retreat with friends"
597emmat, 07 Avril 2024

Stayed here as part of a group of friends using the hotel for a craft week. We were so well looked after by the staff team who saw that we had all we needed throughout the day whilst we were busy crafting. Accommodation was comfortable although my room was a little dated & would benefit from a refurbishment. Food during our stay was lovely and any requests were made whenever possible

"Best Year Ever"
Gemma S, 30 Mars 2024

I've been coming here for a craft retreat with friends for ten years and I must say the staff, while always helpful, were outstanding this year. Nothing was too much trouble to them. I require a gluten free diet and last year I struggled with food choices. This year the chef and kitchen staff went out of their way to accommodate my every need which included gf treats for elevenses every day and the conference room was constantly topped up with hot drinks throughout the day and evening. My room was clean, warm and comfortable though I didn't spend much time there. I have a disability which means that carrying things can be a challenge but I never had to ask for assistance; staff offered to carry food, drinks and my bags. Really looking forward to returning again next year.

"Wonderful welcome."
Rosie M, 30 Mars 2024

Back at Forest Hill's for I think 13 years running - surely that says enough ! The hotel is a little tired, but has started planned renovations since Covid. My room was spotlessly clean and comfortable, and had a new shower room. The cleaner was so thoughtful when I mentioned I was glad the room had opening windows as it had turned warm - she found a fan (there was one in the wardrobe) and left it on all day beside an open window, so when I returned the room was lovely and cool. Nothing was too much trouble for any of the staff. Helping hands with luggage were always available. The dining room has new crockery and new furniture is, I believe, next on the list. Meals and snacks were plentiful, well cooked and attractively presented, again by helpful staff. I look forward to being back soon, and recommend Forest Hills if you are looking in this area.

"A (crafty) retreat"
CraftyEC, 29 Mars 2024

I am part of a large group (20+) who have been holding craft retreats at Forest Hill's for the past ten years. It has become a real home from home, and the weekend has expanded to a week as we all feel so comfortable here. We have come to know many of the staff over the years, and it's good to see familiar faces and to meet new staff. The service is generally excellent, but this year they surpassed themselves! They are so attentive, checking constantly to see if we need anything (we are pretty self-contained in the Overton Suite, venturing out for meals!) and meeting our every need with a smile, nothing is too much trouble. The food is excellent, and, as ever, our only (tongue-in-cheek) complaint is that they feed us too much! Freshly baked biscuits for elevenses is a new and welcome addition. The kitchen coped well with various dietary requirements and even provided special treats for those with specific restrictions. Some parts of the hotel are looking a little tired and dated, but it is clear that a ‘slow and steady' refurbishment is underway and that plans are in place for further updates. I am hoping that they will replenish the pillows, mine were not great. But the room was clean and the bed comfortable.Storage was more than adequate for a week's stay. We had a wonderful, relaxed stay and will gather again next year, travelling from all over (I think Edinburgh and Bournemouth are the furthest) for another week of crafting and relaxation.

"“The BEST Retreat Yet”"
F6824SVsw, 29 Mars 2024

I organise a craft retreat and instead of our usual long weekend, we decided to extend it to a full week this year. As a group, we've been coming to this hotel for years and our attendees travel from all over the country. We've had a few issues over the years but this year, the hotel staff have pulled it out of the bag. Their attentiveness has been amazing and so was the food. Many congratulations to the chef for accommodating some of our fussy eaters (inc me) and those in the group with dietary requirements. Chef even baked us fresh warm cookies every morning for us to have with coffee for ‘elevenses'. We book the Overton Suite for the Craft group and it is bright and spacious for our group of 20+ ladies. Yes, some of the rooms are tired but they are clean and the mattresses are very comfortable. The hotel are making efforts to improve rooms as we can see great changes every time we visit. Some of the group went for daily walks into Frodsham and Cheshire Oaks is only 15 mins away. We've already provisionally booked our dates for next year and can't wait to return. We can't thank the staff enough for their kindness, attentiveness and assistance. All this helps makes our craft retreat a wonderful one. As one of the group said - “This has been the BEST Retreat yet!”.

"I am delighted to be able to use the facilities. "
Ben C, 28 Mars 2024

I thoroughly appreciate being able to use the facilities at Forest Hills. The Leisure Team advise and encourage physical activity and mindfulness for members. There are a choice of classes with steps, aerotone, LTandB, Yoga, Pilates. spinning and toning that is a credit to their organizing skills. They also arrange aquasise and swimming lessons for our enjoyment. I am delighted to be able to be a member and use the facilities.

"Excellent food with first class service!"
Raymond R, 14 Mars 2024

Some years after my last visit I was passing through Frodsham and,looking to eat, visited the Forest Hills. Although we were before the restaurants opening time we were greeted warmly by Leona. Having checked that the kitchen could accommodate us we were treated to an excellent, fresh cooked, meal. Leona was a delight to deal with and an exemplar of good service. Well done.

"Food and service excellent Leona an asset to the hotel"
Sueseperate, 14 Mars 2024

Visited today for a meal, even tho restaurant not officially open until 6.00 pm and it was only 4 pm, we were given a wonderful warm welcome from Leona who arranged with the chef that a meal could be provided, food was excellent but the service provided by Leona was superb nothing to much trouble Will certainly re visit

"Outstanding care - Thank you"
Barachela, 12 Mars 2024

Over the past two years we have been regular visitors, using the facilities at Forest Hills (Leisure Club, Reception area, Restaurant services) We have an additional need/disability to consider. All the staff we have met are consistently warm, friendly, helpful and supportive, even though there is plenty to keep them busy. A couple of supervisors and team members are especially kindly, and will often go over and above the call of duty out of what I believe is a genuine caring spirit. I am deeply grateful. Thank you. This is a great location too!

"What? No hot water?"
Voyage261609, 12 Mars 2024

Hotel is a bit tired and needs a refurb. Rooms are clean and staff accommodating. Biggest issue was no hot water or heating on the morning of our departure and how the hotel handled it. An apology was given but it didn't match the inconvenience of not being able to have a shower. I would have expected a much more proactive response from the management than we were given.

"Leisure stay"
stuartbR7512FC, 26 Février 2024

Friendly staff throughout the hotel. Warm greeting on reception as well as the restaurant. In addition I found the leisure facilities were very good, although the steam room was a bit too hot. Overall no issues.

"A wonderful stay"
tgarsden80, 25 Février 2024

A lovely hotel with super friendly staff and great amenities. Thank you for a wonderful night away. We used the leisure facilities and we loved it. The receptionists were both incredibly helpful with our queries. The room was so big and the beds were comfortable. Breakfast the next day was 10/10 for food and service. A little gem of a hotel and we will definitely be back. Thank you!

"Amazing Roast Dinner !!!"
kerry77r, 18 Février 2024

Just had the Best Roast ever !!! Customer Service was amazing special mention to Adam our waiter ho was happy to talk about local history and the area and Jo the chef who makes amazing roast potatoes. I will 100 % be booking in again after one of our walks round the Sandstone Trail. The views are amazing.

"Decent for price"
Hayliella, 14 Février 2024

Overall four star experience, given the fact it was a relatively reasonably priced. We paid just under 100 for myself, husband and five-year-old which included breakfast for the one nigh. We were given a very spacious family bedroom. It was clean but a little dated, but the whole hotel is dated, and in need of a bit of a makeover. We were able to use the leisure facilities unfortunately steam room and sauna were both out of order. The changing rooms were a little bit grotty and could do with being a bit cleaner. Staff were very pleasant, we did not have a meal in the evening, but we did have a drink drink, which was a little overpriced for what we had. Decided not to have our meal there as it wasn't particularly atmospheric, although the view was very nice. Hotel was very quiet and we slept well. They do need to replace the pillows as they were disgustingly, lumpy and hard. The breakfast was quite disappointing, but again for what you paid for you can't really complain. The hot plates broke when we were there, and they made our food to order which actually was nicer. Could do with a few more choices, maybe some different yoghurts and better pastries. Overall, we would probably stay there again given the price, but it would be nice to see the place be updated.

"Lovely stay"
Roam596982, 05 Février 2024

Just had a 2 night stay that we got on living social such a bargain and we bided for a upgrade to a deluxe room and got it it was lovely staff all very helpful great gym and good food, Lovely village pubs 10min walk away only down side was changing rooms and showers need updating in leisure facilities .

"Met Our Requirements"
JourneymanMerseyside, 24 Janvier 2024

We booked a 2 night stay ( which included the free breakfast offer ) as we had a family meal on the Saturday Night, and a friends birthday party on the Sunday afternoon, both coincidently in Frodsham. We had had a 1 night stay last year+ it was nice that they gave us the same room. The room was clean with everything you needed ( iron + ironing board on request) and we were really comfortable.

"Tired and a shadow of its former self"
Graham S, 21 Janvier 2024

The hotel is reasonably priced and in general very good condition but it is a very tired hotel in desperate need of a makeover. I would imagine that when this place was first built it was truly an amazing place to see but now it just looks tired and crying out for some TLC. It isn't a cheap place to stay though and I would expect more to be honest. The planter outside the entrance is full of rubbish like beer bottles, socks, general rubbish etc which doesn't look like it's been cleaned up for a while. It's the first thing you see when you arrive and should be kept clean and tidy without any excuses. The rooms were comfortable and adequate in size but again very tired. The coral bathroom suite was a nostalgic memory but really this should have been modernised a long time ago. In all honesty we only stayed here one night and our stay was comfortable but I thought it was a shame that this once wonderful hotel has been allowed to decline. With some minimal effort (even if they just straighten the pictures on reception which drove me wild) this could be a fantastic hotel again.

"Clean and comfortable and reasonable for the money."
oneroa5054, 09 Janvier 2024

The entrance road into the hotel was very bad, full of potholes so beware and be prepared to avoid if possible. I mentioned it to the Receptionist who said the owner knew about them but didn't care. Comfortable bed and clean room but bathroom in need of an update. Washbasin chipped and cracked. Almost impossible to fill the kettle from the basin tap because either kettle too big or basin too small. The shower didn't work so unable to use it. White toilet seat on a pink toilet. Carpets in public areas stained and threadbare in places. Restaurant very quiet with only three tables occupied. Good breakfast and very polite friendly staff. I'm sure there are smarter hotels in the area but for the price it wasn't too bad. EV Charger for guest use if you can get to it before it's used by staff and casual users. We tried on 3 occasions but failed each time. I'm sure the vehicle is plugged in and forgotten about. We were warned that if it was in use there was nothing we could do about it.

"Clean, comfortable but disappointing hospitality "
Lynn J, 30 Décembre 2023

I stayed solo on Xmas Eve and Xmas Day night as visiting relatives nearby. I was charged £221 for this stay, and they wanted extra for going into breakfast! I didn't go in, and just had tea in the room.The room was clean and comfortable but my reception on arrival having driven from Guildford was offhand and I arrived very early but was told bluntly to come back after 2.30 to check in. When I checked in no one offered to help with my case and bags and there was no lift. No smile, no happy Xmas ! Basically it was a comfortable room, good view. Similarly elderly relatives checking in next day who could hardly walk were not offered help with their luggage. I t wouldn't take much in training attitude to make a much better experience. An offer of a free breakfast to someone paying a lot for solo occupancy wouldn't have hurt. It was Xmas Day.!!

"Hell hole."
whitewhiterose, 01 Octobre 2023

Worse hotel ever. Dirty, smelly, cold and rude staff. Don't stay in room 222. Since looking at reviews here nothings changed since April and the room hadn't improved. No heating in the whole building. Staff rude and tell lies, fob you off and insult you with the smallest heater for an Executive room. Dread to think what the cheapest rooms were like if this one's too go by. Photos tell the story!!! Don't take my word for it. All this the first night after your wedding day. Checked out next day only stayed the night freezing as I'm disabled and have heart failure, just couldn't do it and the weather was horrendous. Breakfast was the worse food I've seen cooked. How can you get it so wrong what's going on. More filth in this room from manky carpets to sticky tables. Saw a table with a table cloth on so thought we'd sit there only go be told to move. This hadn't been cleared away since evening menu. Staff unfriendly and rude.

"Overcharged - took my money twice for a dated hotel "
Roger S, 22 Septembre 2023

Hotel is very dated, its cleanish .. Food was great but expensive same with the drinks Swimming pool was good Have paid twice to stay there I have called Best Western and the hotel 4 times now and only Elaine can help but she is not available Customer service statement - YOU need to call back .. They take my money twice and I need to call them at their convenience. Sad part is was checking it out for a function but obviously its failed and the business will go to a professional hotel

"Nice rooms & facilities, good views, good staff"
Safari740663, 13 Septembre 2023

Stayed here with my wife and adult daughter. We had two very nice rooms. Both were a good size, with (almost – see below) everything in working order. The staff were all friendly and attentive. Special thanks to reception manager Elaine Taylor, who sorted out confusion caused by Booking.com. The latter had got my booking wrong, and contacting them to correct it only made it worse. Eventually I rang the hotel direct, and spoke to Elaine, who went to some trouble and got it all sorted for us. The hotel seems mainly focused on big events – corporate, wedding, etc – but this was no problem. I'm told there was a band one evening, but we didn't even hear it from our rooms. ​Our rooms had a wonderful view over the Mersey to Liverpool on the horizon. We were very glad we'd brought our binoculars, and our artist daughter was sorry she'd left her sketchpad at home. There were rabbits on the lawn, and Frodsham Forest is right next door - excellent for walks, although sturdy shoes are recommended and there are no barriers at the edge of the steeper pathways. One of our bedside lamps didn't work. The on/off switch seemed faulty. When I reported this the receptionist said she would mention it to housekeeping, but it had not been fixed when we left after our two nights there. The swimming pool is included in the room price. Deep end 1.50 m, quite small but lovely warm water; left hand lanes for leisure swimmers. A small pool for children and a jacuzzi. Towels included so you don't need to bring your room towels. You have to book your slot in advance at the swimming pool reception. Various treatments on offer, at extra cost. There was a drinking water dispenser at Reception and at the swimming pool desk, with ice, very useful for the hot weather. The breakfast was very good, the usual full English, with an option of “Grab'n'Go, which is an English breakfast without the main, cooked course – so fruit juice, cereal, fruit salad, toast, coffee, etc. And they can bag it up for you to take away if you wish. So it was disappointing when we went to breakfast on our last day to encounter a notice worthy of Basil Fawlty - something like: “Guests are required to be properly dressed … no bathing attire, … onesies or slippers.” (I can't remember the full list.) Is such a notice really necessary? Could it not at least be more polite - “please” rather than “are required”? And what a strange list. Maybe they've had people coming straight from the fitness suite in swimsuits (unlikely though that seems) – but slippers? The staff seem to have more sense and courtesy than the notice-writer - my daughter did go in slippers (her shoes were damp from a walk in the woods) and they made no objection. Or maybe her slippers just looked like shoes. Anyway, the staff were excellent, and as helpful as ever.

"Do Not Stay at this hotel !"
Judy E, 01 Septembre 2023

Avoid like the plague !! Rude male receptionist at check in who watched me and a disabled child struggle with bags whilst he ignored my disabled friend waiting to check in and was more interested discussing his turtle neck and holiday in Bulgaria to the other receptionist - Rude ! Rooms were clean to be fair but had same decor from the 1980's , beds extremely uncomfortable & itchy and ended up with a very sore neck and back after not sleeping at all also the room was so hot & stuffy and a dog in a room opposite was barking all night . And doors continuously slamming . The only thing that was good was the swimming pool but there are no family changing rooms and no cubicles so privacy and dignity go out of the window . Despite having a token disability parking space this hotel is not disability friendly in the slightest , there are no lifts and you have to go up a sloped corridor to get to rooms , swimming pool and gym are also downstairs with no lift . Would not recommend to anyone unless they are an insomniac and wouldn't be sleeping anyway .

"Great stay in a family room"
Chris H, 29 Août 2023

Great hotel, really spacious family room with large comfy beds. Reception staff very friendly and helpful. The pool and sauna was great at no extra cost. A little dated in areas but value for money is excellent.

"Terrible Hotel"
russwordie, 28 Août 2023

Poor service, rooms are dirty, out of date, items broken in room, restaurant is awful and over priced, found hair in dinner and was told ‘ these things happen' unhelpful staff. Steer clear of this one

"Fab stay *****"
Katie E, 26 Août 2023

Me & my partner stayed here for 2nights to go to creamfields festival, long story but had a nightmare of a weekend but Morgan (night porter) & Will (bar tender) have actually made our weekend! What a pair of lovely attentive guys, couldn't do enough for us.. This hotel is privileged to have them work there, keep up the good work guys x

"Lovely place"
fouzai88, 23 Août 2023

This is not a 4 star hotel, but with a few modifications painting and decorating it could be. The staff are second to none. The dinner food is exceptional... breakfast could improve. The cleaning staff are lovely. All in all its fine; I've put a more detailed review on Google. The potholes need fixing. Diningroom tables need replacing. The carpets need replacing in places and repaint touching up needed. All this aside, I'd stay there again.

"A disgustingly unkempt hotel"
Ornithocheirus, 20 Août 2023

The hotel is in an idyllic location but it really is disgustingly unclean and needs a complete overhaul. The rooms are dirty, tired looking, and smelly. Holes in the curtains, stains on the carpets, bathrooms with the caulking peeling away from the bath, not cleaned properly, I could go on and on but you get the picture. Avoid at all costs

"Could have been better"
Sqidgens, 16 Août 2023

Below par customer service. Disinterested receptionist and aggressive restaurant manager. Dinner was lovely - food was nicely cooked, lovely and hot, waiting on staff really nice and friendly. Wrongly assumed our bill would be assigned to our room but received a bolshy call from the restaurant saying we hadn't paid our restaurant bill - NOBODY had said the policy was to give card details on booking in. On another note, the pillows were very lumpy and so sleep was not too good.

"Lovely place"
eazbee1, 14 Août 2023

Very clean welcoming hotel lovely atmosphere all staff where very helpful and professional and approachable room was clean and had everything we needed breakfast was basic but very well cooked and presented and the breakfast manger went above and beyond to make sure our parties dietary requirements where met . Looking forward to staying again .

"Lovely place!!!"
Mila J, 05 Août 2023

Super nice & relaxing! Love the pool & the restaurant!! The gym is also awesome, kept really clean & tidy! Staff are also super friendly & helpful! Definitely recommend to anyone looking to have a peaceful getaway!

"Lovely location, pleasant surprise"
beeste, 04 Août 2023

We stayed for 1 night on our way to North Wales, and were really surprised by the amazing location high up overlooking the Mersey. Nice walks straight from the hotel and great to be able to use a 20m swimming pool. The room service was excellent.

"Amazing stay wonderful staff"
Mindy J, 31 Juillet 2023

I booked the best western for two of my friends who were visiting the uk from New Zealand, the staff are amazing and the food was delicious, amazing views with stunning caves five minutes away.. we Will definitely be booking again. Thank you

"great value for money, clan , tidy, comfy, great location and fab staff "
davidmcandy, 25 Juillet 2023

really nice stay, yes the hotel could maybe do with a makeover in places but dont let that put you off . comfy beds, friendly staff, beautiful breakfast and great value for money. opening the curtains on the morning and finding a family or two of rabbits outside the window on the grass was a bonus. Clean , tidy and in a beautiful location for exploring chester, cheshire oaks etc.

"Time to smarten up"
Marlortravellers, 23 Juillet 2023

Visited as part of a coach party of c.50. As many other reviewers have reported, the hotel is a little tired and I am sure that a refurbishment must be planned. It is perfectly clean and comfortable but if we returned to the area we wouldn't rush to return to Forest Hills. The food at dinner was entirely acceptable, if fairly ordinary. The "wow factor" claimed on the website was not easy to discern. The staff managed well to serve us all together and to keep smiling. The only exception would be the deputy general manager (I think I have got the title correct). Whilst polite it would be fair to say that, to borrow from P.G, Wodehouse, she would not be difficult to distinguish from a ray of sunshine. So satisfactory overall, but nothing special.

"Look no further"
Tom C, 22 Juillet 2023

My wife and I stayed here whilst on a Windmil Tours coaching holidsy from Suffolk on an all inclusive deal. Our twin room was very clean and kept well presented each day. The only reason I had to talk to Reception was to ask for a second room key card; this was actioned immediately bythe young lady receptionist. But by far the highest praise must go to the bar and dining room staff. They had great personalities with a sense of humour I've experienced in the past and come to expect from folk from that area of England. They were excellent and efficient with all aspects of their duties, an opinion shared by all of us on the tour. The nourishing dinner meals were well prepared and presented. A further point was the very reasonable bar drinks prices. I know how much I pay for drinks in my Suffolk village pub which I consider to be the going rste but here a pint of Guiness was 30p less. If I'm ever up that way again this will be my place of choice to park my head. Many thanks to all at the Forest Hills.

"Could do better. "
Emily H, 10 Juillet 2023

On arrival, this hotel is in a gorgeous setting. Receptionists friendly. In entering our room it was very dated, needs a repaint. A fridge would have also been a nice touch. We had no light bulbs in any of the light fittings which we only realised when returning at night to our room. Safety hazard - and surely the cleaner should be checking these! My mother got stuck in the bathroom, the door jammed- she hadnt even locked it . imagine if this was a solo guest. Receptionist was called. V. nice lad. I would have thought a refund of some sort should have been issued considering these are all safety related issues. Plus points were we were only staying the one night. Onto breakfast, for what I would call a budget hotel it was okay. The orange juice and apple juice containers might need replacing. I did poor an apple juice and it had bits floating around in it ..... YUK. I did point this out to a member of staff of which i got an 'OK' .

"Clean hotel but uncomfortable"
Lemons2013, 04 Juillet 2023

Hotel room was pleasant and had nice views. The breakfast in the morning was basic but tasty. The waitress in the restaurant was extremely helpful thank you. However, the bed was extremely uncomfortable. I'd rather not sleep in a bed like that again.

"Find somewhere better.. "
Tomorun, 27 Juin 2023

Visited yesterday, disorganised, small, tired and with a monthly fee of £40 iits definately not value for money. Visited today and had to listen to the receptionist having a heated discussion on the phone with what i assume was a customer. Not good. Then told visitors are no longer allowed due to issues - no idea what that meant and she didnt explain. I will find somewhere a little more customer focused, and cheaper..

"very disappointing"
Linda O, 22 Juin 2023

we wanted somewhere to take my mum for afternoon tea, and was recommended to the Forest Hills! woops! i wouldn't . we could only have afternoon tea between 12.00 and 14.30 (not afternoon tea), but we gave it a whirl. very disappointing I'm afraid. the sandwiches were ok, scones were dry. The lemon tart was nice, but was too sharp for my mum. we had a problem with the booking, as we had to book a week later than at first. Problems with electrics at mums home (not the fault of the hotel obviously), but my sister was told the deposit we had to pay - which was half of the bill - would be honoured the week after. When we got there we were told it wouldn't be, after some to-ing and fro-ing it was honoured. we were surprised we would have to pay so much as a deposit to be honest. would not recommend a lunchtime afternoon tea here. nice view though

"Nice break away"
nme2023, 07 Juin 2023

We booked this stay as a little stop before attending a wedding close by. The leisure facilities are really good, but it does get busy. They do have a booking system so this helps with the pool area. Fitness equipment are the same as any high priced gym so we were impressed. There's a cardio floor with all modern machines, a floor for weights, a studio for classes and a private studio if you fancy doing your own little workout. You can book one to one classes at the leisure reception and any of the classes. Do bring your own lock for your lockers as these aren't always available. Breakfast was delicious so was dinner. Not much choice and a little pricey, but we were away so didn't mind.

"Very nice"
lausan23com, 03 Février 2023

Staff and service was very good , very helpful and knowledgeable. I though the gym equipment was impressive and the breakfast was really good ( although , comparing to other hotels , breakfast needs to be a bit more varied ) .

"Receptionist Brian"
Julie J, 28 Janvier 2023

We were met at reception by a lovely man called Brian he made us feel very welcome, he was very chatty and down to earth Loveliest guy I have ever met we had a laugh with him. I would definetly come back again and recommend to other people. I will say Brian is a credit to you all lovely man

"Good room, pity about noise. "
Jay G, 26 Janvier 2023

The hotel staff are very pleasant and professional. The bedroom was very comfortable and tv was very good. Breakfast was good quality and enjoyed every bit. Not happy that had to make a reservation to use the gym and pool. This is because it is used as a local gym and clearly busy. Some work going on in reception and continued first thing in the morning when I wanted a little sleep in.

"Family Celebration"
Linda B, 20 Janvier 2023

We attended a family 70th birthday and live 3 hours from the hotel. The reception greeting was very friendly and we were given helpful verbal information. Our room was a standard double and was spacious and clean. we both had a good nights sleep. The bar prices were reasonable compared to home. The only let down was the swimming pool, which my husband used, the water was freezing. Also I am on a low fat diet and there was no vegetarian option on the hot buffet. We were surprised the hotel only had a 3 star rating, we felt it should have been a 4.

"Great Experience"
kimwB2312QR, 15 Janvier 2023

Attended a party at the hotel with my daughter so decided to make the most of it and book an overnight stay. Price was great for B&B, especially these days when hotels seem to have tripled prices. Met with a friendly face on reception who made us feel really welcome and checked us in easily. Bryan, thankyou, you are a real asset to the hotel and hope they know that. To be fair all the staff were lovely, we even were able to order a snack outside restaurant hours which was also fairly priced and really nice.Enjoyed a few hours in the pool, sauna and jacuzzi in the afternoon. Room was great with a fab view, comfy beds and breakfast in the morning was also lovely. Thoroughly enjoyed our stay and although the hotel is not up to todays modern decor standards, I think that also gives it part of its charm.

"Requires a make over"
Passport62682499233, 17 Décembre 2022

Stayed at the hotel as part of a Christmas party night. Overall the event was really good. However, the hotel is in great need of updating. Room was large, bathroom very dated. All carpets and tables around the hotel were very battered and bruised. This hotel is in a lovely location it's really in need of a revamp to make it great. Breakfast was ok, black pudding was like an ice hockey puck, but the rest was fairly good. Staff in general were good and helpful, just a few who it felt like they didn't want to be there.

"Works party"
briscall, 14 Décembre 2022

We were invited on the private party so booked to stay over with drinking . Room was clean and well stocked with tea coffee etc. . Beds comfy and nice bathroom and hot shower. No worries with anything check in was so simple. Will stop again soon we hope. Thankyou mr Keith briscall

"Good value for money"
Chris S, 03 Décembre 2022

Stayed here as a couple on 1st Dec. Deal included bed, breakfast, two course dinner and use of the pool/jacuzzi. We thought this hotel was excellent value for money. Our room was spotlessly clean and had everything in it you could possibly need. Food was nice, don't expect heute cuisine, you can't have champagne on lemonade money! But what food we were served was lovely. The breakfast was exceptionally good with absolutely everything on offer. The staff are also friendly and helpful. The pool is great for a nice swim and the jacuzzi was set at 38 degrees which was fantastic. Overall a very pleasant stay for anyone on a low budget. Keep up the good work forrest hills, we would definitely return!

"resident"
janineedwards2022, 30 Novembre 2022

lovely hotel, serving lovely food, lovely staff, clean cutlery, clean bedroom, could do with taking a brush to the cobwebs & dusty walls but noticing those is only because i am the way i am, the room was lovely & clean but once id seen the ceiling cobwebs i couldn't unsee them :(

"Great value for money with good facilities and friendly staff"
LifeOfTheMarty, 11 Novembre 2022

We stayed here whilst visiting relatives in the area. The hotel itself is a bit off "the beaten path", but it was great value for money, the staff were super friendly and helpful, and we had a double bed and 2 singles for the kids in our room which worked great, we went for a swim and in the hot tub the morning of our departure and the buffet breakfast was to a good standard.

"Friendliest staff"
PaulB65, 10 Novembre 2022

This hotel has the friendliest and most helpful staff imaginable. Whil I agree with previous reviews that the place is in need of a refurb, it is clean and tidy- the rooms are well sized and the bed comfortable. There is a good selection of food on the menu and both the restaurant and room service are prompt. The meals I had were all hot and tasty. I would happily stay here again.

"What a fitness Center they have here A+++"
AerialEngland, 09 Novembre 2022

One of the BEST gyms I've ever seen in a hotel , full Technogym loads of cardio downstairs and loads of free weights and machines upstairs., the hotel itself is good and food good I originally stayed here years ago and thought it was fine then but maybe gym wasn't great well now it's more then great.

"Loved our stay for a wedding"
hanrolo64, 07 Novembre 2022

Nothing was too much for the staff, location was beautiful, room was clean and exceeded expectations. Took my chihuahua who can be quite noisy and was so impressed with noise levels in rooms and corridors (it was bonfire night and less stressful for him than at home which was just a miracle really). Room clean, bedding clean, bathroom spotless

"Lovely hotel"
jinx22005, 04 Novembre 2022

Have been staying at the hotel for the last 18 years and got married here. Overall a lovely hotel, friendly and helpful staff. The changing rooms need a full update as it all looks tired and the showers in there were cold.

"Dated and tired Hotel in need of complete modernisation"
adnerb59, 31 Octobre 2022

Disappointed by this BestWestern Hotel, not the usual standard we have come to expect. Struggling to find it even is a 3* - Given the location it has huge potential and should be prioritised for upgrade.

"Not Bad"
nic844365, 29 Octobre 2022

Lovely big family room, some areas could benefit from some updating but it was mostly fine for our 3 night stay. Pool was nice and warm. Breakfast was good, food was hot and their was plenty of choice.

"Clean, comfortable but Dated"
ClaireH645, 09 Octobre 2022

Spent two nights at this hotel, the room (room 123) was spacious and very clean, the bed was comfortable, there was a good quantity of tea, coffee and biscuits, however the bathroom was dated but again was very clean. The communal corridor carpets needed replacing, they were worn thin in some areas. The hotel is located in a wonderful location, however Best Western badly needs to spend some money on this hotel. The staff we're helpful and friendly.

"Linda Stanley"
lindagP4239YI, 07 Octobre 2022

Lovely room. Bedding fresh and crisp. Fridge massive bonus. Swift check in. Parking excellent. Lovely setting. Downside- bathroom very dated. It was clean but it looked tired. Definitely needs a revamp. Shame that the bathroom let it down.

"Relaxing long weekend away"
marlinturner, 27 Septembre 2022

Fabulous hotel , very friendly and helpful staff . Executive suites had everything we were hoping for .Restaurant meals cooked beautifully and great value for money Pool/gym a great addition We'll definitely book again

"A pleasant dog friendly stay."
Chriv62, 24 Septembre 2022

This is certainly a hotel that welcomes dogs & their owners. £10 a night extra for our little furry friend was reasonable & with a welcome goody bag for Roxy an added bonus. The hotel environment in and out was pleasant. The bathroom in our room needed updating, but all in all we would certainly return having enjoyed a peaceful & well rested night. The staff were pleasant and the breakfast good. The walks around the hotel were lovely and suited our needs ever so well. The grassed areas for a last chance before bed wee (for the dog) were welcome. The provision of complimentary electric car charging (one charger on a first come first served basis) thrilled my soul and set us up well for our departure. Thanks to the team at Forest Hills - we had a lovely stay.

"A day to remember"
kdchappening, 20 Septembre 2022

Celebrating my mother's 80th birthday with family and friends. Location parking good.With local rural attractions near by Staff welcoming, service accommodation was good, with leisure facilities being a nice way to relax before dinner

"Night for work"
Darren W, 19 Septembre 2022

Great location, top of a hill, with views over (rather industrial looking) Mersey - but rather out of the town itself. Decent choice at breakfast and dinner. Hotel itself rather dated in decor (1980s with coloured bathroom suites).

"BW Frodshaw"
macgshaw, 10 Septembre 2022

Excellent hotel and facilities. Access slightly tricky. Restaurants and staff super, nothing too much trouble. Would recommend to anyone. Parking for disabled people can be awkward and cannot be reserved is a possible problem.

"Poor"
MarkB5134, 03 Septembre 2022

Hotel needs refit. Horrible odour around the place. Room very hot. The carpet was frayed and service was poor. The hotel has clearly seen better says. Have to book a time for breakfast which seems crazy. Staff too busy talking to help. Wouldn't recommend.

"Dirty, run down with poor service"
Chris P, 01 Septembre 2022

Very disappointed. The hotel was dated which is fine, but being dirty is not. At breakfast the tables were sticky. The pool had things floating in the water and the room had only been superficially cleaned. The shelves in the wardrobe were thick with dust. The radiator in our room was broken so could not be turned off. We asked for someone to look at it and were told that maintenance didn't work at the weekend so had to put up with the radiator despite it being august and very hot. We had emailed to ask for a cot as we have two small children. This was ignored and when we arrived were told there was not one available. Despite saying there were two children we were put in a room that was too small to accommodate a cot and when we asked for a table and chair to be taken out to make room we were told that they had no room to store a side table and a chair anywhere in the hotel so we had nowhere for our children to sleep in our boiling hot room. Generally service was poor. Breakfast was not ready in the morning. The waiter kept apologising but saying he wasn't a morning person so wasn't at his best in the morning. The following morning we went in at 7 (breakfast started at 6:30) and were told as we hadn't booked a specific time, breakfast wouldn't be until 8. Overall it was shabby, poor service, dirty and thoroughly disappointing.

"1 night stay, excellent."
laurenm912022, 01 Septembre 2022

Just wanted a mini break away stayed here for 1 night then onto somewhere else, all staff outstanding service, food amazing and the views was beautiful, loved the jacuzzi and swimming pool too, will definitely stay here again.

"Avoid if possible."
Joe S, 24 Août 2022

Very dated, not clean or kept. We were staying in the local area and wanted to swim as part of our 5km sponsored swim in August. The changing rooms are in extremely poor condition, no personal cubical or showers. The floor was not clean and bench's and skirting board had panels missing from them, the ceiling had holes in it and the water in the showers was moderately warm. The pool it's self was warm but small, again very dated and not staffed. We would not used these facilities again.

"One night was enough"
Paul S, 22 Août 2022

We stayed one one night as visiting relatives nearby. Our room was near the gym / swimming pool which we could smell. The room was quite tired with an orange bathroom suite. Around 9 p.m. there was a loud knocking noise. We phoned reception and they could hear it. By the time the receptionist got to our room it had stopped. I expressed my concern it would start again in the night. Sure enough at 4.45 it started again. Not a good night's sleep. I did complain on checkout, and was told they would inform maintenance. The room was hot, despite having a fan, but no air conditioning.

"Really enjoyed visit. Pool area very enjoyable"
katiec617, 08 Août 2022

Visited as a couple room was fine is a little dated especially the bathroom but shower was powerful and had everything we needed . Also nice view from the room . We really enjoyed using the pool facilities you had to book to use them but is a nice bonus considering the price we paid . Didn't eat at hotel we just went into Frodsham instead . Did have a drink at the bar £4 for a coke was expensive I thought . Would visit again

"Breakfast issue"
colin3012015, 24 Juillet 2022

Paid for breakfast on arrival, yet got asked to pay every morning, got very annoying and embarrassing as other guest were nearby. No apology given. Rooms need an upgrade, restaurant needs an upgrade, food was ok

"Poor customer sevice"
elitesoccer225, 19 Juillet 2022

One mess up after another. Receptionist looked as though couldn't be bothered .manager wasn't about ehrn said he was . It was a last minute treat for my birthday and as it was less than an hour from home and we had stayed before I thought why not ,big mistake .we turned up at 2pm on day specified in booking we were given option of 2 rooms . So we booked in the suite we liked and took cases to our room ,then went for a drink In the bar he starts the problems my beer tasted like soap replaced drink tasted same so got a different drink waiter went to let manager know ,manager was not on site .so we went back to room to use the jacuzzi bath that we had paid extra for(it was not a jacuzzi it was an air bath there is a difference ) and there was no hot.so got dressed and went down to reception to ask problem receptionist said it had been off all morning something wrong with boiler asked why were not told this when booking in receptionist replied didn't thinknit was a problem and will be back on when plumber arrives I said that's not good enough is manager here she replied he's not on site .so we tried to make a positive out of situation we went to use spa facilities the receptionist their said can only use pool and gym as something wrong with sauna and steam room .I asked if this was to do with hotel boiler he replied they not told us anything .it was 5pm before we got hot water in our room and only lukewarm at that again spoke to receptionist who was off to say least reported all this to their head office to which they said they to all guests at lunch (we arrived at 2pm ) and that manager was there whole time which he wasn't there no compensation offered at anytime .the following morning went to pool sauna still out of use were lots of tiles missing off walls near changing rooms and in pool itself with sharp edges exposed . So a very poor experience all round wouldn't recommend going unless Spa facilities have an update and hotel staff learn not to lie to customers as I told them at ti.e if ide know before I booked in I would of gone elsewhere

"Nice would stay again"
Y4536XUjohns, 15 Juillet 2022

Had a nice time people were very friendly and helpful the views from the hotel were delightful the rooms were nice and clean and tidy coffee and tea was always available every day beds were made every other day yes I enjoyed my stay and a nice pool to swim in after a day of work also there was a girl Cerys manager/waitress she was very pleasant had a lovely smile that lifted your your heart and was so efficient in what job she had to do was well impressed so thank you Cerys

"Clean, reliable with great young staff."
DingleDaisy, 10 Juillet 2022

We have stayed at this hotel about 5 times in the last 12 months. We have always found it to be very clean and well organised. We always book an executive room as we like the extra space but were in an ordinary twin the first time as it was the only room available and it was fine,with a great view over the countryside. We have never had dinner in the hotel as we always go out into Frodsham but breakfast is generally good as long as chef keeps his eye on the hot food to ensure it stays hot. It can be a bit hit and miss in this area. It is a long walk into Frodsham from the hotel particularly if you have to walk back because it is uphill but there is a taxi rank on the main street. By car it is just a few minutes. There is a huge free car park at the hotel so no problems with parking. One of the greatest strengths of this hotel is the young staff in the dining room. Our experience of them has always been very positive as they are cheerful and friendly and always looking to help. Only disappointment here is being unable to order newspapers to be delivered to our room. That is always a treat for us when staying in a hotel, to read with a first cup of tea before breakfast. However, this is a good reliable hotel if you want to stay in the Frodsham area.

"Wonderful stay!"
Pam J, 03 Juillet 2022

A gem of a hotel on the top of Frodsham hill with fantastic views, staff and welcoming accommodation. Comfortable rooms, great food, and easy access to walking trails and local villages. Lovely pool for a swim before breakfast too!

"Great Value"
AST183, 01 Juillet 2022

Top value Yes it's a little dated but you get what you pay for Easy check in Spotlessly clean Friendly staff Good tasty food served quickly Plenty of parking Very comfy quiet bed Will certainly return Very well equiped gym

"60th wedding party"
Phil P, 27 Juin 2022

My Partner is gluten and lactose intolerant we informed the hotel prior to arrival and again on arrival. The hotel provided lactose free milk and gluten free bread for her. And we had a set menu but the kitchen staff/chefs ensured that Vals meal met her dietry requirments.

"Great stay"
jslawton00, 19 Juin 2022

We stayed for a one night break.on a dinner bed and breakfast basis staff were very helpful and the food was of a good standard with lots of choice .spa was very nice.Hotel is a little dated could do with a little TLC.

"Lovely Friendly Hotel"
lindam322015, 19 Juin 2022

I stayed here for 3 nights whilst my husband was working in the area. Beautiful views from the hotel. Staff very friendly and helpful. Swimming pool, sauna etc good. Lovely walk down into the town. Lots of cafes and pubs in the area with friendly staff. Taxis in the town if you don't want to walk back up to the hotel! Trains available to Liverpool and Chester. Lovely area... Will plan better next year and go out on the train!

"Good location"
dianehN3198XY, 12 Juin 2022

We stayed here for 2 nights whilst attending a wedding at a close by venue. The location was perfect, easy to get a taxi to/from, nice walks and a lovely view. The hotel itself if quite dated and tired looking, but our room was clean and suitable for our needs. The staff were lovely and welcoming. We had breakfast both mornings and this was also good, lots of selection, hot and refilled as required. Overall, a nice break away and not bad value for money. The room was very hot all night, even with the windows open and there was no option to turn the radiator down. Although, this is better than being cold. Would book again if visiting the area and hopefully next time we would have time to use the leisure facilities.

"Dated hotel"
U3307VRjanetp, 05 Juin 2022

Stayed two nights. Room clean, except for net curtains ~ stained and dirty. One main curtain fell down when we closed it. The cleaner said it was always doing that> Bathroom old fashioned. Shower curtain didn't keep water inside the bath. Floor flooded when showering. Shower head would not stay up. Fitting bad. Wooden Furniture marked and old fashioned . Waiters and waitresses not very efficient at breakfast. Food in hot servery not topped up regularly enough. Staff polite. Advertises snooker room, but no snooker. This room is used for weddings. Not a good impression when walking through main door to be met with taped up threadbare carpet. Very tired hotel. Main doors not automatic so everyone touching handles all day long.

"Another good stay"
ch00chter, 05 Juin 2022

Visited family in frodsham and stayed over at the hotel again. Check in could have better, management should encourage a better check in. Our room was comfortable with all facilities working well and well stocked with coffee tea etc which was stocked up each day. Wet room was well stocked also and towels changed each day. Breakfast was excellent. Highly recommended

"Terribly rude reception staff , unwelcome visit yet again!!"
saraheI8541OX, 27 Mai 2022

This is the second time now my daughter has commented about the treatment by a staff member of forest hills. It seems a reception staff member by the name of lyndsey has seemingly continuously ( i say this as this is not the first time ) been rude to her, questioning her membership and making her feel uncomfortable, made to feel intimated and not very welcome despite paying a monthly fee to use these facilities! , We have noticed a pattern with other friends (we are all local residents) upon attending this seems is obviously not a isolated incident, These certain member of staff either need more training with regards to customer service and professionalism or simply find another job as this behaviour will not continuously be deemed as acceptable , and they will unfortunately end up losing memeber due to this behaviour, which is a shame as overall it's a great place to relax that is being sadly let down for all to see

"Book at your peril it is.....Terrible"
ahW914OK, 21 Mai 2022

The beds were hard with old sprung bases The bathroom was disgraceful with brown water coming from the bath tap also the shower head and as a consequence, myself and friend were unable to get a shower. The side of the bath was part sealed with silicone in an amateurish fashion bodge it and make do, the bathroom mirror was rusty and chipped, several of the tiles had a chunk missing and were cracked and there was a rusty soap dish attached to the wall above the bath. The breakfast's were not value for the money @ £12.50 each and the food was of poor quality! At checkout I was presented with a bill for an additional £100 for 8 breakfasts it is not possible for 2 people to have 8 breakfasts in two days this was rectified without an apology. So all in all……..Terrible

"Rude staff, dated decor"
LolaW147, 20 Mai 2022

There is a lady at reception who loves picking a fight with customers and make their stay as unpleasant as possible. The decor is very dated and you can see that little or no money is spent on upkeeping. My partner is a member at the leisure club and has been pulled over to check whether he had a membership. First of all, they should not allow him to book, secondly they should be able to check. Also, every time we visit it is either the sauna or steam or jacuzzi not working. It is a shame, as it is a great location, but very bad management. It seems like Lyndsey thinks she runs the place and she needs to be fired before she drives all customers away!

"First visit to Forest Hills"
jennylewin2022, 16 Mai 2022

We really enjoyed our visit to Forest Hills Hotel. Lovely area with pleasant walks round wooded park. The staff were all very friendly and the food was excellent. We will definitely stay there again when visiting relatives

"Good hotel, a little neglected"
susancU8013KH, 15 Mai 2022

A lovely hotel, family room was spacious and comfy if a little neglected ie broken wardrobe door, worn patches on chair etc. Staff were friendly and welcoming, leisure area clean and quiet. Had our dog with us and there is a great wooded area behind hotel to walk him. Good selection at breakfast although we didn't eat the hot food so cannot comment on this. I would recommend this hotel however if you value your peace avoid room 122 if there is a function on. A door to the function room is directly opposite and this door was not closed properly until 11pm so full on loud thumping music until this time. Best western could do with improving a few things for online booking - there is no selection to add a dog which is something the hotel needed to know prior to arrival.

"Friendly and good value Hotel"
E7102XXpeterm, 14 Mai 2022

Went swimming in Hotel pool and spent evening at Special dinner and wine evening. Staff were very attentive and food and wine was excellent. Staff on reception very friendly and helpful.. Breakfast in the morning had plenty of variety and was very good.

"Nice view"
BearLar, 09 Mai 2022

Staff need customer service training, some where great, like the lady you book the pool with and the long haired barman. Unfortunately some staff were just rude and not ready to serve the public. Limited bar and outdoor area seating to which is a shame as the view is good. Food was basic, with limited choice, especially vegetarian/vegan. Menu seemed dated. Decor is old fashioned, but room was clean. I liked the pool, however the changing area was basic, with limited resources. Wouldn't return as this hotel needs great staff to make up for the out if date venue and it just doesn't have enough great staff to make a difference, it does seem to have lots of staff though. To those staff that showed kindness, thank you.

"Great place to stay"
337christineo, 06 Mai 2022

The staff at this hotel are very friendly particularly Elaine on reception and the gentleman on evening reception who is very friendly and helpful. Also the mature lady on breakfast is very helpful. Breakfast is excellent

"Great hotel"
James H, 27 Avril 2022

Very good hotel. Accommodation is excellent, the conference and leisure facilities are also fantastic. The staff are very helpful and the location of the hotel is very relaxing. I would recommend it to anyone looking to stay in the area.

"For one night only"
poblycwm, 15 Avril 2022

We stayed Sunday night for a little break and it did us the world of good . The car park has plenty of space. Checking in was quick and easy . The room was a good size, clean and very comfortable. The breakfast was included in the price and was excellent vfm ! We had a swim in the pool and went in the jacuzzi , unfortunately the sauna and steam room were closed during our visit . We went for a short walk to the war memorial and the view was amazing , you can see Liverpool quite clearly . We have been here before , will probably come again and would recommend .

"Pleasant enough but spa / pool utterly filthy"
monstar999, 13 Avril 2022

Reasonably priced stay, spacious room with 3 beds for the family and a nice location. Unfortunately the spa / swimming facilities were dreadful. The pool itself didn't look the cleanest, sauna was out of action, one of the pool ladders was taped off, and the floors were just filthy. I mean genuinely filthy. The mens changing area was sopping wet, had a liberal coating of what I hope was sock fluff on the floor and probably hadn't seen a mop in the last 24 hours. Deeply ingrained dirt in all corners and a false ceiling that was stained, loose and broken. I'm told the female changing areas didn't fare any better. I understand the last few years have been especially tough for the hotel industry but that was nothing more than neglect - I pity those who pay monthly to use the gym facilities if that's what they get for their money.

"Really enjoyed my stay here especially the staff."
alan j, 13 Avril 2022

Yes, it's true this is a hotel of the past...decor wise. Pink baths etc However there was absolutely nothing wrong with what they were offering it's just that the world has moved on in its interior decor expectations. My heart lies with little gems like these that offer good friendly unpretentious service at excellent value for money. The staff were extremely friendly and helpful. I was visiting my cousin prior to attending a family funeral. I was checking out on Tues 12 April after one night and decided to see if I could stay on (Room 110) for a night just in case I wasn't subsequently up to the six hour car journey home. Reception were a bit confused but an excellent member of staff intervened and was extremely helpful. She was also evident around breakfast, so may have been a duty manager. I latterly told her I probably wouldn't now be saying and she was very understanding especially as I explained the context of my visit. I will stay there again primarily because of how wonderful her customer service was. Cleaning and room attendants were also very friendly but she went the extra mile!

"Only single rooms?"
Michael S, 12 Avril 2022

Wanted a treat for my wife's birthday and the promise of a bottle of prosecco pictured in a lovely double room by Wowcher tempted me to book a couple of nights away. On arrival we were given our room key by a receptionist with a telephone to her ear dealing with someone else. After a long trek to the room we were astonished to find she had given us a room with two single beds so we obviously thought that she had made a mistake snd returned to reception. When we got there we were told that there was no double room available which was very disappointing to learn and certainly not the treat we were looking forward to. We decided to return home and I certainty wont be booking through Wowcher again.

"Beautiful location, everything you need from a hotel"
Amajem ., 10 Avril 2022

Myself and a friend had a twin room with the best view! Staff were helpful and polite, pool was fine and breakfast was good value for money. It was worth the money we paid and i will 100% stay here again, it was everything we wanted and needed from a hotel. The bathroom was abit 90's but it was clean and done the job. Cant fault the place.

"Great hotel"
Aigoual, 10 Avril 2022

I love this hotel, which is why I returned to it when I needed a short break recently. It has everything one needs in a break - not too expensive, spacious and comfortable rooms/beds/bathrooms with lovely views, the great pool, good bar and restaurant service, lovely walks right beside the hotel, good internet connection and most important of all, friendly, smiling and ever-helpful staff. Thoroughly recommended.

"Last minute break "
elitesoccer225, 05 Avril 2022

Clean rooms, good service ,helpful friendly staff and good food a d I am a fussy eater . only possible gripe is drinks a little over priced and no robes in room £5 charge to hire one to use in attached spa facilities . Views from grounds are breathe taking .

"Great Visit...!!."
Roofingman123, 19 Mars 2022

We had room 206 a lovely room...Gourmet dinner food...Ample breakfast....best poached eggs....great staff...Tess..Brian..Donna..Nathan..Geoff....lots of safe parking..quiet location...Try the local market on Thursdays....

"Hotel just about ok"
rongP3711FP, 17 Mars 2022

Stayed overnight. Found the hotel very much as expected after reading the reviews. The big disappointment was the breakfast, very greasy bacon, eggs and rock hard hash browns. We had given a time for breakfast so no excuse for it not to be fresher. The only saving grace was the nice lady in a black uniform who made us a pot of tea and fresh toast. (we had not been offered this when we arrived for breakfast) Not good enough for a 3 star hotel.

"Average at best - really dated"
V951PFdavidp, 15 Mars 2022

This hotel seems to be set in a bit of a time warp. Around the 1980's I think. Firstly, I must say that it is clean and will give them 5 out of 5 here - with covid, that is obviously very important. My room was some distance from reception. Down some stairs (always a basement worry) and along a couple of corridors. The room itself was hot, damn hot. The radiator was chucking out heat and the thermostat didn't control it. As a result I spent a March night with the window wide open and the fan provided in the room running all night. This made the temperature bearable. The ‘peach' coloured bathroom was dated but the bed was quite comfortable. The view from the window was a brick wall and a roof - not inspiring at all. Evening meal wasn't bad, fast service at a good price. Tables were horribly ‘sticky' - they don't need a clean, they need rubbing down properly and re-varnishing. Breakfast was good - cold coffee was a little disappointing. In the end staff boiled a kettle to make more. Overall I have to say disappointing, I won't rush back.

"Amazing Value For Money"
Pembsgirl123, 10 Mars 2022

A really pleasant stay, would definitely recommend! Would have been a 5* but the pool was closed early - meaning we didn't get to try it out which we were looking forward to :( Really reasonably priced, comfy, clean, spacious rooms & a nice breakfast - what more could you want? Staff were also super nice too, always a bonus. We only stayed for 1 night but would definitely return if in the area

"Great hotel, great price"
Pam J, 07 Mars 2022

Lovely location, fantastic views with friendly and welcoming service all round. Big room, great Wi-Fi and comfortable bed. Great value for money, excellent evening meal and hot breakfast. Highly recommended!

"Disappointed"
D4941QXmichaelw, 05 Mars 2022

Noisy substation opposite the window .no internet probably because we were so far away from reception bathroom shower head would not stay in position and tap's not working properly . View from windows were a substation brick wall and the other overlooked car park and an unsightly track

"An Excellent Stay with family and a dog at this hotel"
Karen R, 27 Février 2022

We are more than happy with our 2 night stay at the hotel. Every member of staff is helpful, pleasant and approachable. Nothing was to much trouble. Although our dog, understandably cannot go into the restaurant, we were able to eat breakfast (altogether .4 adults, 2 children and the dog) in the lounge area and although it was really busy service the staff ensured we had everything we needed, to hand and hot (were necessary) The triple rooms were amazing, the beds were large and comfortable, the whole family weekend was perfect and we only have the hotel to thank

"Excellent stay"
ch00chter, 22 Février 2022

Stayed here for 5 nights whilst visiting family in the area. Our booking was quickly acknowledged and our check in was very easy and smooth with all facilities explained by the staff. Our room was comfy even though our stay was during Storms Dudley, Eunice and Franklin. We were room only and had breakfast a couple of days but be aware it gets very busy for breakfast during the weekends and early booking is recommended. Our room was serviced and cleaned thoroughly every day. If you're going to stay in the area this is the first hotel to consider.

"lazy service, great food, unpleasant beds."
407laurent, 21 Février 2022

Visible mould in room 202 bathroom. I wouldn't mind a 1970's pink bathroom if it was clean and well kept, but it had visible rust and mould throughout. Curtains looked grubby and smelt musty. Pillows were lumpy and uncomfortable. Mattress was lumpy and uncomfortable. Lack of information prior to check in on extra services (massages etc not really available, they just give you a flyer for a local mobile therapist). Was made to book in breakfast at 8:30am on our first morning, as breakfast shuts at 9:30 on a weekend - far too early. Went to book breakfast for our second day early afternoon and were greeted by a very rude member of staff (male, dyed blonde hair, late 40's), told that we would have to go at 8:30 again because we had left it so late?! Used the pool and 'spa' facilities at this restaurant, asked for complimentary towels to be told 'well you'll have to give me your room key, 'coz people keep robbing the towels' which filled me with confidence leaving my possessions in an unlockable locker (was not informed prior to check in that I would need to bring a padlock). The entire pool/'spa' area and changing rooms are very dated and feels like using a 1970's public pool. Hairdryer was an incredibly poor quality (basically didn't work). cut out after 2 mins, tried in 3 plug sockets and no joy, went down to reception to be treated like an imbecile by the same blond staff member who shot daggers at me when I asked for a replacement. All staff behaved quite strangely for the entire stay. The evening meal food taste and quality was fantastic, both nights. We had steak, sea bass and burgers (and one onion ring each). Charged £3.50 for 2 onion rings as a 'side order'. Lager on the first night tasted a bit eggy so we asked for it to be topped off with lemonade, this was snatched away, brought back, slammed on the table and demanded we tested it. We have both worked in the service industry for a combined 30+ years so knew it was just a line change issue. This was proven when we came for breakfast the next morning and saw the lines being cleaned. (lovely smell with your coffee!) Evening atmosphere was dull and was given the impression staff wanted rid of us so they could set up for the next day (at 9pm). Breakfast was a disappointment. While the actual cooked breakfast items were well cooked and a good quality, the ‘continental' options consisted of cereal, limp looking fruit, a couple of bits of cheese and 4 croissants that had been there since the bathrooms were installed. Comparing with other similar priced hotels, for example premier inn, has a fantastic range for breakfast and is consistently good whichever one you visit. Breakfast is usually one of my favourite parts of a hotel stay and this was disappointing. I shouldn't have to report multiple problems in one visit. I don't like to complain and I do not want to become a nuisance to staff. Speaking to other guests, it became clear there was a difference in room quality. In 202, pillows and beds had obviously been slept on by hundreds of people before me. Towels were rough. Kettle was dirty. Staff generally seemed to lack basic manners. Was made to feel that it was my fault if I mentioned something being wrong. Although the colour of the furnishings, fixtures and fittings doesn't really matter, it does matter that they are clean and well maintained. We had low expectations of this stay as it was a last minute Friday night decision, and unfortunately they were met. I will say the view from the room is fantastic though. Which was fortunate as I got no sleep from the cr p beds, so at least had something to look at when I was awake for most of the night.

"Warm welcome excellent stay"
Linda M, 20 Février 2022

Stayed here 1 night lovely staff throughout the hotel. Beds so comfy. Enjoyed my morning swim followed by an excellent breakfast definitely will return to this hotel stunning view from the restaurant.

"Friendly staff"
amyloujohnson14, 18 Février 2022

Excellent customer service. However facilities could do with modernization and broadband was poor. Breakfast was comparable to a £4 weatherspoon breakfast definitely not a £10 breakfast. Hotel was very clean and tidy

"Lovely break for 80th birthday"
helenmduncan1970, 14 Février 2022

I took my mum and daughter for a night to celebrate Mum's 80th birthday and we came away having had a lovely time. Yes, the hotel is a bit dated and threadbare in places but it was clean and the staff were pleasent and helpful. Lovely food in the restaurant, not too big a choice and nicely presented. Breakfast was ample with hot and cold options as well as specials to order. Nice size pool and jacuzzi that were old but clean and nice to see being used by a few people. Great location with lovely views over the Mersey estuary and a trip down memory lane for mum as she remembered the famous helter skelter ! We are already planning a return visit !

"Comfy relaxing stay"
Rachael N, 14 Février 2022

I had a lovely stay at the Forest Hills. Some areas do need updating but I found it to be clean and welcoming which was really important. My room had a balcony (as I'd requested) - an added bonus as it was such a wonderful view over the estuary and beyond. I could even see the airplanes coming into land. I had booked on a bed and breakfast basis - there was lots of choice, cold and hot which included toast with condiments. Staff were always on hand to help you if needed. I did go for a swim on my first day and the pool is rather tiny (it felt even tinier with a bunch of toddlers and a guy swimming front crawl! - not a good stroke to choose...) but it was nice to meet some other people and have a laugh. The changing rooms are all open plan bar one curtained corner so I was glad I took my own towel in order to wrap around my waist and go back to the room to shower and change. The area is simply stunning. Wonderful walks and lots of nice countryside. I also ventured into Frodsham and had a look around - it's a lovely town with everything you need. Check out Lusso Hair and Beauty if you want a treatment - I had a facial and came out feeling fab! I travelled as a birthday treat and I certainly have no regrets choosing Frodsham or the Forest Hills Hotel.

"Good value for money"
Jeanieg1, 08 Février 2022

Lovely friendly staff. Rooms clean and fit for purpose. Dog friendly which is good for us. Stay included use of leisure facilities. Booked as an overnight surprise birthday treat. Some really nice walks straight out of the hotel as well. Would recommend to anyone

"Room same as photograph"
C3112XWkatherined, 07 Février 2022

Was pleased that our executive room lived up to expectations, as it looked just as it did in the promotion pictures. It was spacious, clean & comfortable. Facilities in the room included a trouser press, iron and ironing board, fridge, good sized TV and a very nice bathroom that had both bath and separate shower cubicle. The jacuzzi bath was fantastic, which may be as well as the spa was a little bit shabby in places with tiles missing and the crevices around the grab rails etc. could do with seeing a scrubbing brush. Such a shame , as a little attention to detail and a bit of maintenance here and there it could be fabulous. The reception on arrival was amazing and the guy was really friendly and helpful and the food was of a high standard and at great value for money. I also had a lovely bouquet of flowers in my room on arrival, apparently an extra you can arrange via the in house florist ( who is highly recommended by me). All in all a really enjoyable stay with lovely staff, room etc. Pitty about the spa area, it could be so much better with just a little attention.

"Clean, comfortable and warm."
richiec367, 14 Janvier 2022

Location is great, lovely views, staff excellent on all levels. Clean, comfortable and warm. Bathroom suites do look very dated but fine for a 3* hotel. My only complaint, more a recommendation is that there is not a great range of vegetarian food on the menu. In fact there is no veggy food on the restaurant menu at all, (Gran pedano is not veggy and very rarely is pesto, sorry.) there are plenty of places nearby to eat and I believe the hotel is missing a trick not supplying a good veggy range. Saying that I got veggy sausages for breakfast, top marks for breakfast! Also balconies a bit slippy, but lots of trees about so not a surprise. I will definitely return, dogs enjoyed the surrounding fields and forests.

"What a wonderful weekend, 5 stars"
611ajc, 13 Janvier 2022

We had my Mum's 85th Birthday organised for March 20, unfortunately Covid took over and the amazing team at Forest Hills postponed our party till Jan 22, we had the most amazing weekend. From the welcome, food, attention to detail and our departure, everything was just spot on. Special mentions to Jess in reception and Nathan on the Bar who kept us well lubricated long after his shift finished, Tom the DM, Elaine and her wonderful team for Dinner Service and Alex for our Breakfast Service. We have had the most amazing weekend. Highly recommended 5✨

"Exemplary service and great value for money"
TMOH8, 13 Janvier 2022

We recently held a family party for 30 in the Delamere Suite and could not have been more grateful or impressed for the quality of service that we received from the whole team who, due to the omicron variant, we're operating short staffed. Their flexibility and desire to ensure that we had the most special experience possible was exemplary. Within our party we had a number who work in the hospitality/conference fields and so our expectations were possibly disproportionately high, although we did have an understanding of the challenges faced. In terms of value for money, we were very impressed, particularly with the catering. The quality of food, its presentation and service was all of high quality and, when you then considered that it was prepared by a reduced team of just the chef and an assistant, was outstanding. We hope to have another family gathering in three years time and The Forest Hills will be our first port of call.

"Seriously dated and grubby."
Dicky2484, 05 Janvier 2022

The pics on the other reviews bear no resemblance to the room or experience we had. The room was extremely dated, with a 1980s bathroom and carpets that looked like they had been there just as long. The sink had chips in the porcelain that was filled with dark ( dirty ) circles. The staff are fine, but the room we were given was a dump. To cap it all off, we had guests with dogs either side of us...whimpering all night. We did mention this to the front desk and they were fully aware. Just so people realise what you see in some of the other reviews is not always what you get.

"Poor service. Not value for money"
susiestarbar, 20 Décembre 2021

Food and service very poor quality. Check in was difficult and ignored by girl at reception for quite a while. Hot Breakfast not available even though we were 30 mins after the start of service,and dinner was of poor quality as was the service.

"Excellent"
76charliw, 19 Décembre 2021

The staff at the hotel couldn't have done more to help, I had made an error with our booking but they were exceptionally helpful to ensure our stay went as planned even though they were clearly run off their feet! Our room was very comfortable and quiet, although the decor was a little dated. The location was fantastic and I'm sure it has lovely views but we couldn't make the most of that due to the weather! We would be very happy to return in the future!

"Good Hotel - Shame About Receptionist - Blonde"
richardbE5936YL, 07 Décembre 2021

First impressions are so important especially the front of house staff imo. I am at a loss how some people are put in certain positions. But whoever decided it was a good idea to put the blonde haired young girl on reception on Sat 4th & Sun 5th really needs to take a look at themselves. No welcome, No warmth , No charm Zero personality. Not a great start to a stay. However my main beef was that in the early hours of Sunday the fire alarm disrupted our sleep on 3 occasions at 1am 1.30am + 6 am. This has nothing to do with her i do understand that but when i enquired as to why is was going off and disrupting me and my young familys sleep she just shrugged her shoulders and said it was nothing to do with her as she wasnt working. She said she was not on shift at the time which i fully understand but she obvioulsy felt that was sufficient justification to completely absolve herself of responding on behalf of the hotel to a pretty big legitimate question!!!! She is supposed to be there representative and my point of contact . No apology on behalf of the hotel, No concern for me or my young familys sleep. No offer at all to find out and get back to me . Her rude and dismissive manner was not a surprise and i felt stupid for even asking. Do these companies not train their staff properly. Anyway to the rest of the staff. Lady cleaning near my room. Lovely and helpful Big tall guy on Sunday breakfast - You were brilliant even though you did forget our toast lol. Very very friendly attitude you can just tell a good one. Leisure club and pool - Perfect for our trip. We enjoyed this area Room - Bit dated style wise but very clean , large and comfortable.

"Absolutely gutted! Awful receptionist and hotel in very bad conditions!"
Diogo T, 05 Décembre 2021

Absolutely gutted with the blonde front desk lady who where there in 27/11/2021 about 15:00. She was absolutely xenophobic and rude. We didn't go back because we were with two little girls who were very tired. This lady couldn't look me in the eyes when I start speaking and she realized than I'm not English. She was rude and looked at us "from the top" of her arrogance. Gave us wrong keys for the rooms and was sarcastic when we went back to tell that the cards weren't working. She also says: If you don't like the hotel don't come again!" (...) I would say that she missed school and probably did not have a proper education at home. Always sarcastic and rude. Swimming pool: ABSOLUTELY DISGUSTING! Tiles missing in the pool floor. You will cut yourself! By the way. Be careful. The swimming pool had no life guard, no equipment to use in case of drowning, nothing. Your are by yourself. By law they must have someone vigilant at the pool but they don't.(I'm probably instigating an court order against them...) Jacuzzi: If you don't mind the "brown grease water"... Changing rooms and toilets: I've seen better in remote places of this planet. I was peeing in the urinol till I found out that the pipe were broken and my urine were going to the floor... The cubicles were dirty. I've seen better in jails... Rooms: Dirty! Restaurant: Just don't do it to yourself...

"Great staff"
Laura B, 18 Novembre 2021

The hotel is located out of town and up a very steep hill (30 minutes to walk down and 45 minutes to walk up). It costs around £6 each way in a taxi to reach it from Frodsham train station. There are 2 very professional but efficient receptionists who seem to be on duty all the time. A smiley young lady and an older dapper gent. The rooms are currently being refurbished so you can stay in a standard room set in the 1990s (like the rest of the hotel) or in a modern executive room which is about £50 more. The 1990s is seen throughout the rest of the hotel, but it is immaculately clean - even the communal areas. The only good thing about the 1990s was the baths were bigger than nowadays, and although pink bathrooms are a bit of a through back, lying in a big bath is really enjoyable. The room has really comfy beds and crisp white linen which is modern in design, there is a big TV and tea/coffee/kettle etc. No noise can be heard from other rooms. When you leave in the morning you see the staff working really hard to make everything ultra clean, which is essential in the pandemic era. The bar/dinning room is a funny shape and there are a few chairs near the bar and the rest is a dinning room. The staff here are excellent. There are two managers that alternate but they are very accommodating and chatty. They run a brilliant team of young staff who work their socks off. They are about 16 - 18, but they clean and clear, serve and speak maturely and they are all so polite. Such a credit to the hotel. They do cater for dietary requirements but if you let them know well in advance, they will get in things for you. They had turkey bacon and gluten free chicken sausages bought in just for me. The only real downside to this hotel is the pool area. It is a bit scruffy and the changing rooms do not have locks on their lockers - they really should state that you will need to bring your own padlock. The steam room hasn't worked in months but the sauna, jacuzzi and pool are available and some of the gym equipment you have to pay to use. But plenty of clean towels available and the shower curtains are changed daily so it is still very clean. The pool is wonderfully warm and the jacuzzi is bathwater hot so it really is enjoyable. They seem to do well with repeat business and community use. I am now a regular here

"Welcome to 1970s"
IsmaelA965, 31 Octobre 2021

How this place defines itself as a 3 star hotel is a mystery! The hotel is desperately in need of refurb. Carpet old and smelly and mouldy. Curtains falling off in bedrooms, bathrooms full of mould and toilets that are in worse state than public toilets. I know it is a Best Western and by default of extreme poor standard. However this hotel is shockingly bad. The beds and pillows are most uncomfortable ( really hard) and all other guests said same thing. Most of the other guests I met stated the same thing about the hotel. The staff are OK. Some are genuinely nice and try their best to make things acceptable. Others have given up and would rather ignore you. I can't blame them. Restaurant seems to be staffed mainly by 15-16 year olds to save on wages. Great bunch of kids who are not too sure what they are doing or have had no training at all. Although the hotel is absolutely appalling there is a positive. The food is quite nice and great portion size. Drinks are expensive but on par with any other hotels. The best bit about the hotel is when you check out and make your way home to your own bed!

"The room was a pleasant surprise"
Nikki C, 26 Octobre 2021

All in all this was a lovely 1 night stay especially for the price of £94. Initially in the entrance the decor seems a little dated and I was a little hesitant. However our room was very clean, basic functioning amenities. The bathoom was gleaming white (clean grouting is a must for me!) and the stay was comfortable A few interrupted bangs from neighbouring room doors in the night, soft close doors might be a bonus ! But otherwise very happy with our stay

"Latest visit to Forest Hills Hotel"
Frank H, 22 Octobre 2021

Excellent value for money in our executive room, the staff were flexible,caring and went the extra mile in customer service. Reception was always available , professional and my bill was spot on, excellent The house keeping team were attentive to our needs without a fuss. The management should be proud of their team, thank you. We will be back.

"Another fantastic stay"
mikesutton83, 18 Octobre 2021

Me and my friends regularly stay at this location. Just far enough away from Liverpool to justify staying and close enough to travel back the next day. The staff are a pleasure, nothing is too much trouble. The pool, steam room and jacuzi are great additions. I regularly stay in the suite and the room is perfect. Big, lots of room, lots of places to sit with your friends. The bathroom is fantastic too. Taxi services are prompt taking you to a few local, great bars. Cannot recommend enough, and will be back very soon.

"Hotel review"
ram20212021, 23 Septembre 2021

The location was great, restaurant and bar staff were friendly but one person at reception was not but overall a very nice stay. Food was very nice- restaurant and breakfast. Easy access to attractions

"A very good experience"
mariaevans7919, 21 Septembre 2021

I was apprehensive after reading complaints in some reviews but wondered why there had been such negativity after my own stay. Yes, some refurbishment is needed, but the hotel is clean, comfortable and staffed with friendly, helpful people. I needed no more.

"Great place for a wedding"
273maggie, 20 Septembre 2021

Stayed two nights here as my brother was getting married and it was such a beautiful setting with amazing staff, who went the extra mile to make my brother's wedding absolutely perfect. The food was amazing and the pool and jacuzzi were lovely and warm. Anyone staying at this hotel should visit the monument nearby as the views are breathtaking. Thanks again to all the lovely staff throughout the hotel, you're the best!

"Overnight stay with son"
lizzytraylor, 13 Septembre 2021

Stayed here while down visiting family in the next village. It was a pleasure staying at this hotel. From the reception staff to restaurant staff everyone were just so attentive. Would definitely stay again..

"Great hospitality"
D2055HBandrewb, 12 Septembre 2021

Five star service -the staff at this hotel are wonderful. From reception, to the bar staff, the restaurant, the leisure facilities - nothing was too much trouble. We were made to feel very welcome. Even ex staff we met told us to enjoy our stay. Hotel has plenty of parking, it's a lovely setting, fantastic breakfast, the pool is great, plus the steam room, sauna and jacuzzi will ensure you have a great stay. It's also great for dogs! My dog said she especially likes the breakfast sausages!! The room - beds are really comfy. Unfortunately the bathroom reminded me of my nan's house from the 1980s and toilet flush was not great but this is not a deal breaker and I highly recommend this hotel to you.

"Quiet area"
105trishj, 06 Septembre 2021

Very quiet location, we stay here regularly 3-4 times annually as our daughter and grandchildren live nearby in Frodsham. We always book to use pool and spa bath each morning of our stay as the spa bath helps hubby's arthritic joints. Staff are always friendly and accommodating. Down side is that internet is very slow or not working at all.

"Friday at Frodsham"
Chrisg7599, 05 Septembre 2021

Stayed for one night as at Oulton Park. Only issues were no beside lighting operational and the internet was not working at check-out therefore no receipts. This was sent by email once I had reminded them. All in all a decent stay.

"Very good stay"
ch00chter, 04 Septembre 2021

Warmly welcomed on arrival and quickly checked in. Our room was serviced each day of our stay although the room information pack stated it wouldn't be. The beds were a wee bit lumpy and the pillows a bit hard. All the staff were excellent and a credit to the hotel. All staff were wearing masks and regularly sanitizing although the majority of guests were not wearing masks

"Great budget hotel"
Fairweather2021, 04 Septembre 2021

The hotel is situated within lovely peaceful grounds on top of the hill. Very quiet location. We had a room with a balcony. The room was good value for money but overall the staff at the hotel were so warm and welcoming and nothing was too much trouble for them from the receptionist to the bar and restaurant staff. This hotel is in a lovely quiet location with exceptional staff which makes all the difference. Would definitely stay again and recommend.

"Not recommended"
paulwhittaker2021, 03 Septembre 2021

Chose this hotel because it was a Best Western. Proved to be a mistake. Doesn't live up to the Best Western hotels we have stayed in previously. Restaurant experience on first night was poor. Apart from Breakfast did not use it again.

"Very poor experience"
fnieborg, 02 Septembre 2021

Hotel looks tired, drive in urgent need of repair and the quality of the mattress in our room was poor. Both my partner and I didn't sleep at all. We ended up leaving early as we both couldn't bear the thought of having to sleep another night

"Three night stay"
Janet W, 01 Septembre 2021

Best Western really need to visit this hotel and either make it ship up or sail out from Best Western chain. Tired decoration. Doubtful if the disabled access room meets current standards toilet was cramped in corner although there was a walk in shower. There was a block of wood under double bed and bed moved 4 inches when you sat on it. Very dangerous could cause fall or other injury.. Carpet in corridor threadbare almost in holes in places along corridor. Restaurant food hit-and-miss. Dined in first night, the sea bass dish was OK but the garlic chicken dish was inedible and had to be sent back. Having waited over 40minsfor food this was very disappointing.. Desserts were OK. Didn't use restaurant after that except for breakfast. First morning it was very good. Second morning food had been out too long, resulting rubber eggs. Bacon had a bad taste to it also. Sausages very good though. It is the worst hotel under the Best Western banner that we have stayed in. Been many times to other hotels under Best Western banner and it is usually good accommodation with excellent food. Very very disappointing.

"I wouldn't bother"
H6263BKsharonl, 20 Août 2021

We booked this hotel as an overnight stay as we were taking the little one to Chester zoo and blue planet aquarium and it looked quite nice on the website being a "spa hotel".. I always do my homework on reviews but unfortunately as our last stay at a best western was really quite good I didn't bother this time.. BIG MISTAKE. We arrived and the man on reception made it obvious that us checking in was way too much of an effort and was not friendly at all considering we had an excited 6 year old with us that was saying hello to him and eager to chat but he was not interested in the slightest. We booked a family room which was on the ground floor and I have to say it was really spacious as you will see from attached pictures but that's the only good point really. Firstly, being a bathroom designer myself, I thought coral/pink bathroom suites died in the 80s but not in this hotel. Very dated with rusty radiator pipes, scratched and damaged bath panels and a toilet seat that clean fell off when our 6 year old sat on it. (Images also attached). The TV in our room didn't work so on our way out to eat we mentioned it to the man on reception, I was told that there was no maintenance and he couldn't leave the desk so if someone was free he would send them to look at it. (The TV was working when we got back and I found out at breakfast the next morning it was a lovely man that had fixed it when we gave our room number and he asked if it was all working OK when we got back) The room was uncomfortably hot despite the weather outside being quite cool. The mattresses on the beds were smaller than the bases of the bed and it was covered up badly by base covers. One of the pillowcases was stained and there was quite a few marks on the duvet covers. Breakfast was OK considering it was free as part of our package. The staff in the breakfast room were all very friendly and nothing was too much trouble. My partner and daughter used the spa facilities on the morning we were leaving and although she really enjoyed herself as she loves swimming, the quality of the pool was not great and there was a residue on the bottom of the pool that made it feel unclean. We paid just short of £80 for the night in a family room and unfortunately that price is just way too high for a hotel that is realistically more like a 2 star hotel. We will definitely be visiting chester again, but we would rather pay double the price to stay in a nice hotel than stay here again.

"Terrible services, no cleaning"
lydiamaeg, 19 Août 2021

Been here since Tuesday night - checking out Friday morning. Family room with 2 adults and 3 kids and also a twin room for my mum and aunty and dog, the rooms haven't been cleaned, bin emptied or any new towels in either rooms. The sofa bed in our room is also broken with the leg snapped off. We were not told the rooms won't be serviced but still paid full price?! Just went down to reception and asked for new towels, bin liner and for the tea tray to be restocked - I was handed four mugs all of which are tea stained and lipstick marks on the outside! When I asked I was told ‘nobody wants to work at hotels'. Then do a table with clean towels, bin liners and mugs/tea on so people can go help themselves? Really disappointing and I will be making a formal complaint on checking out tomorrow morning.

"Business stay"
davidwalesftm, 18 Août 2021

Stay here 4 nights per week, not great value for money but location is good with a golf course and forest walks in very close proximity. Nice village with all amenities a short walk down a steep hill.

"Excellent for price"
120christiew, 15 Août 2021

Friendly staff and attentive...Family friendly! Decor is very very outdated but hotel Is relatively clean and very tidy. Pool area is fab Location is far out from Chester around 25mins but lovely view from location and can't fault it for the cost £140 for 2 nights

"would recommend"
MAGlifer, 12 Août 2021

we enjoyed our stay at the forest hills hotel. despite the national problem of understaffing they did their upmost to keep us served. the staff were very friendly and cheerful and kept going despite the odds against them. food was good, rooms were large and roomy. we would defo recommend this hotel

"A Decent Venue with Great Staff"
Steve16588, 09 Août 2021

Three families stayed for two nights with children and grandchildren. Asked for rooms to be close together which was done, 3 rooms in total. Friendly welcome at reception. Two of the rooms were not initially ready on arrival, these were the family rooms. The family rooms were very spacious containing, double bed, two singles and settee. Also small fridge. Usual tea and coffee facilities. Nice sized en-suites with shower over bath and toiletries in each room. All the rooms were warm and had fans. Friendly restaurant and bar staff who do their best to accommodate all needs. Decent menu with varied selection, some nice views from restaurant. Good choices at breakfast. Reasonable pool where you can pre book times. Steam room and sauna and gym. WiFi is good in most areas. Ample free parking. The nearby village of Frodsham has pubs and shops. Worth a return visit.

"Fabulously relaxing time"
here_and_there67, 02 Août 2021

I needed 2 days "me time" away, and this was perfect choice. I booked spa massage - you need to phone hotel in advance, to book - can't do it on the day, as outside company provides. All very easy to arrange by phone. Gym great. Pool smallish, don't expect to do 25m laps, but clean & refreshing for a dip. Restaurant/bar easy-going, food great. They have 2 menus - Bar & Restaurant - different. On second night only gave me one menu, but I asked for the other. Rooms not spacious, but sufficient. Immaculate, although a bit aged. Location very peaceful - top of a hill, surrounded by trees & greenery. Car park steep up to hotel, if can't get space near entrance. OK for me, but only 2 Blue Badge spaces near door, so might be a problem for some elderly to get up hill. I loved it

"Hotel was lovely and clean and the staff were so helpful"
782shell, 28 Juillet 2021

Me and my husband stayed here for 2 nights for our anniversary and we had such a lovely time. The views from the hotel was lovely and The hotel was clean and well presented and the staff were nice and friendly. The food at the bar and the breakfast was really nice. We will certainly stay there again in future.

"Night away with a friend"
mermaidmad, 24 Juillet 2021

My friend and I just wanted a girly catch up so didn't want to go to far. When we got to the hotel we were able to book times for the pool (covid restrictions) and also for breakfast and then we went straight to our room. The room was clean and had a great view out over the Wirral, Cheshire and north Wales. Beds were very comfy. Bathroom was a bit questionable and could do with mordernising. Friend wanted a pedicure but as the spa treatments are done through an outside company she want able to but she should really have booked it earlier so not the hotels fault. Staff were friendly and breakfast was lovely however the pizzas for dinner weren't the best and weren't fresh but cheap bought pizza bases so quite disappointing. Pool was lovely and warm and I ended up having it to myself. If you want a cheap and cheerful hotel you can't go wrong here but you do need a car to get around if you plan on day tripping.

"Outstanding"
521joanned, 17 Juillet 2021

This hotel from start to us leaving was outstanding Regarding the reception staff they make you welcome, and help in every way, would like to thank them personally on behalf of my mam has she left her bag in the taxi, they did every thing to reassure us and even picked it up from the taxi office, our room was adapted spacious, clean and bed comfy Breakfast was lovely and staff were excellent Glad to be returning in November.

"Not a very disabled friendly hotel."
dafyddw_11, 11 Juillet 2021

We decided to spend the night here as we were travelling up to Yorkshire for a weeks holiday and found this hotel which accepted pets and it looked fine. Unfortunately the place is quite outdated and in need of an upgrade. The entrance into the hotel has two sets of doors and no disabled controlled access doors which makes things extremely difficult for wheelchair users. The staff were very friendly helpful and welcoming. In order to get to our hotel room we had to navigate four sets of doors which makes it extremely difficult when you have luggage and trying to push somebody in a wheelchair. We had a meal in the restaurant that evening and the staff were all extremely helpful and pleasant and the meal was okay nothing special. In conclusion I would definitely say that the hotel and its rooms are in desperate need of refurbishment and updating.

"Lovely stay"
Camper538066, 10 Juillet 2021

Couldn't fault this hotel, room was really big and comfortable, loved the swimming and sauna facilities, I went with my 2 daughters, birthday treat. Food in restaurant was great value and really nice. Breakfast was just as enjoyable.

"Tired but terrible"
leemichae, 28 Juin 2021

This hotel is in a great location and from a distance looks inviting. But on closer inspection you see the front is uncared for. The glasses weeds and beer bottles on the front flower beds is a good indicator of what to expect inside. It's an unloved hotel. We were offered the room where the toilet was leaking soiled water over the bathroom floor and coming off the wall. We were moved to a smaller room and the receptionist was very nice about it. The rest of the stay without going into detail lacked attention to detail. Missing towels milk and breakfast. Which again are all rectified once brought to the teams attention and the team are lovely. But it's hone down hill compared to the last time we stayed and you get fed up with asking for the obvious. And for the price you expect better. Lastly 50% of the guests were not wearing masks and we were also not allowed to sit outside due to a wedding. So all in all poor show

"Another worthwhile visit!"
Sophie G, 27 Juin 2021

I have stayed here several times, however each time I had have a lovely experience. It was different than previous visits due to the COVID-19 safety guidelines however the room was clean, the bed was comfy and the shower was hot! We had a balcony view room this time which was great and perfect for the hot weather. They offered vegan options still and offered me vegan chocolate cake as an alternative dessert. The staff were friendly and accommodating and I would stay here again. The parking is also very good and safe. I really enjoy staying here and hope to book again for a longer stay. Thank you Forest Hills!

"Highly recommended"
CristinaEnascut, 25 Juin 2021

Friendly and helpful staff, big and clean rooms, tasty food, great service. Big indoor pool, jacuzzi, sauna and steam room. Access to the fitness room and good quality massage. The hotel is located in a very amazing location, with nice views and footpaths through the wood. Definitely visit again.

"Nice stay"
soniao581, 15 Juin 2021

Had a one night stay as a stopover on the way home to North Wales from a trip elsewhere in the UK. We loved the location of the hotel. It's in lovely grounds and, if you're not lucky enough to have views over the estuary from your room, a short walk to the nearby war memorial will provide you with the views - which are beautiful. Our room was a decent size and the bed was comfortable. The room had all the amenities we would expect but the decor is a little tired and the hotel generally feels like it needs a little TLC. We also had some issues with the lights - with only the bathroom light and 1 out of 4 of them in the main room working. The rooms have no air conditioning or fans in them so it was absolutely boiling in our room - not helped by the heated towel rail being on and boiling hot the entire time. We did try and look for a way to turn it off, and thought we'd found one, but no such luck. We ended up sitting up in the dark and reopening the window at 12:45am for about 45 minutes to try and cool down the room enough to get some sleep - which we eventually did. The staff were all friendly and helpful and we couldn't fault any of them and we had the breakfast in the morning and that was very tasty. Most of it was table service - aside from the cereals and fruit juice. The service was quick and the staff very helpful. We really liked our table by the window with such a lovely view tor look at whilst enjoying breakfast. Overall, despite the minor issues, it was a lovely stay and we would happily stay again.

"Fabulous Location"
Jan W, 07 Juin 2021

Great location with stunning views over the rural/ urban transition of the lower Mersey estuary. Very quiet even though there was a wedding in the hotel. Easy check in and out with courteous and helpful staff. No lift, so be prepared to heft your own luggage up and down the stairs. Decor is tired and carpets threadbare in places but clean and well maintained. Grab and Go breakfast is a bacon butty and a carton of juice which was a little underwhelming. Didnt like the spa bath as it smelt when turned on, so didnt explore that facility further. Would have preferred a decent shower rather than a hosing down sat in the bath as the shower hose was so short. Room a little over full of furniture that seemed superfluous. Having said all that it was ideally located for our trip and delivered a decent nights rest which is the point after all.

"Overnight dtay"
annelogan31, 07 Juin 2021

Overnight stay with family . Enjoyed making use of the spa facilities which we had to book due to Covid . Lovely 3 course meal in the evening booked again in the restaurant and excellent food and a peaceful nights sleep .

"Some Covid changes but staff still as lovely as ever!"
AnnaS322, 06 Juin 2021

We have stayed at forest hills many times and always enjoyed our stay. There were a few noticeable changes with Covid such as booking systems for the gym and pool and not the usual breakfast buffet options (I was told these are expanding soon). However the staff are as lovely as ever, trying to do everything they can to make your stay enjoyable and the location is still fantastic! We love the outside space which was great for the children to play in the evening. Thank you we will be returning again soon

"A nice Bolt hole if required in very scenic surroundings"
Stubai99, 04 Juin 2021

We had planned our return from a holiday in Belfast with an overnight sailing back to the Isle of Man, however the Boat was still out of service but the first part of the journey back was going ahead so we needed an overnight on route from Birkenhead to Heysham. We found this hotel through Booking .com but could not book due to Covid restrictions so I contacted the hotel directly and booked an executive room with breakfast included. Unfortunately the hotel would not match the booking.com price which was at least £15 cheaper but as I could not book through the website I was stuck. We came directly from Birkenhead to the hotel via a scenic but often tight single lane route set by Google maps! which was fine we were tired from travelling all day from Belfast on the calm but open seas an 8 hour crossing. The hotel interior is a bit dated, the staff however are friendly and helpful, but the offputing point was due to Covid restrictions the bar was closed and guests wanting a drink had to sit in the large reception area, but when guests get an uncontrolled spurt of coughing, and don't try and contain their spit or other oral droplets its very worrying, and despite this being a regular thing with one particular young guest nothing was said by the reception staff and no paper tissues etc were offered. The Bed was comfortable and the room was large, the following morning I used the swimming pool and jacuzzi, and the breakfast was more than adequate even for w Plant based diet. so all in all I would recommend this hotel. As a final farewell as we left the next day the Covid swabbing team were setting up a mobile test facility in the carpark!

"Best western forest hills frodsham"
Siwak1507, 04 Juin 2021

Enjoyed 2 nights in the hotel. Hotel clean and smart, friendly and helpful staff. Got a upgrade to executive room. Very spacious and nice large shower. Enjoyed a swim in the pool and also sauna,steam room and hot tub. Excellent value for money, will definitely go back

"Can't wait for our next visit"
elaine l, 02 Juin 2021

Arrived at the hotel with my friend Jackie & asked Brian (reception) for early check-in & room upgrade. Even though it was his first day on the job, he sorted us out within minutes. All staff from reception, housekeeping, restaurant & leisure could not have been more helpful & friendly..Our executive room was spotlessly clean & well appointed, bright & airy. Breakfast was a varied choice, plentiful & good quality. I don't know which hotel gen1 stayed in but it bears no resemblance to the hotel we stayed in!! Believe me, we love our many varied spa breaks & are fussy clients, so wouldn't accept poor hospitality.. Thanks Forest Hills staff, we hope to see you soon.

"disappointed"
sian w, 02 Juin 2021

pictures look better than the room actually was outside was lovely but the hotel looked dated. lact of information was disappointing we know with covid things are different but a sheet of paper on a notice board would have helped local phone numbers taxi, railway station.bus company.

"Jackie"
Jacqueline W, 02 Juin 2021

2 night break with my friend. Lovely hotel, excellent upgrade to an executive suite, lovely comfy bed and huge double shower all spotlessly clean. Enjoyed our swims and the jacuzzi, only travelled from Liverpool but it really felt like we were on holiday. Staff lovely and really helpful, particularly Brian, Elaine and Tracy. Very nice breakfast and plenty of choice. We would definitely return for another mini break.

"Satisfied Customers"
isobelt44, 01 Juin 2021

We spent two nights at the hotel and were very satisfied with the customer service provided, especially by the reception staff. There was an issue with the cistern in the room we had booked initially but the team were very efficient in dealing with the problem and upgrading us to resolve the matter to our complete satisfaction.

"Short break"
Shirley C, 26 Mai 2021

Room was clean & spacious. Close to local amenities & a short drive into Chester. Staff friendly & helpful. Location was great away from hustle and bustle. Good views. Full English was spot on, great service.

"Nice little break at a friendly hotel"
79cherylbl, 28 Décembre 2020

We stayed here a few nights over Xmas. Hotel was great, staff friendly and facilities were good. Handled covid social distance well and ensured everyone wore masks. Dog friendly. We took our 2 dogs with us

"Perfect Location for Sandstone Trail"
BabsPaul2530, 25 Décembre 2020

We stayed here so that we could start the Sandstone Trail with ease after breakfast and we were very happy being able to use the spa after walking all day - a great beginning, with a perfect end. Lots of pubs serving food locally meant we had a choice of where to go for an evening meal and a pint - great!

"Great leasure break"
bhollandb, 08 Décembre 2020

Really great facilities, fabulous restaurant, great food and pleasant staff. The location is fantastic for walking directly from the hotel! Great shopping with in easy reach at Chester and also the Cheshire Oaks outlet complex.

"Great service"
adams0uthin, 07 Novembre 2020

Great service and everything made clear regarding Covid precautions. Rooms clean and spacious, and all staff very welcoming. Lots of available parking directly outside the hotel lobby. Breakfast made and ready to collect at exact time requested. Already booked my next stay!

"short break"
HaleMark, 29 Octobre 2020

The welcome was warm, the rooms were clean tidy and well presented. Staff were helpful, food was great - freshly cooked, piping hot and delicious. We had treatments while we were there and hotel staff facilitated this booking too. A lovely location, near to Chester and with great views from the dining room!

"Not the best hotel stay ever, but fine due to the circumstances."
John071, 26 Octobre 2020

To have a hotel open during these difficult days should be applauded. That the experience is not as we like it is mainly out of their hand. I believe that the staff do their best and try to make the stay as nice as possible. To write a review during these days, comparing to pre-COVID days is not fair. Perhaps the hotel could do with a facelift, but our room was fine, WiFi good, temperature in the room good, so overall, fine and could see myself return in the future.

"Covid safe, comfy room and bed, awesome pool, nice meal in restaurant"
S2964KPchrisb, 26 Octobre 2020

Right from entering the hotel I was very impressive with the attention to hygiene and precautions during the pandemic. Throughput my stay I was aware of this making me feel very reassured. Examples include sanitising key cards, pens, TV remotes etc.even the lockers in the pool/gym changing room had been configured for social distancing. Room was ideal, very generous size, warm, massive TV but most importantly a really comfy mattress made for a sound night's sleep. Due to the pandemic one must book a time slot for the pool but the two times I went this meant there were never more than 6 people at the pool of which only two could be on the awesome jacuzzi. Dinner in the restaurant was tasty and fairly price. We couldn't finish it all but it was nice food. It was dark but during the day the restaurant has lovely scenic views from its hilltop vantage. I was very reluctant to stay during the pandemic but I cannot fault the best western Frodsham, the overt attention to hygiene was very reassuring.

"Out dated decor and empty feeling"
budwud22, 20 Octobre 2020

Got married here 10 years ago and visited for anniversary. Expected it to be different due to covid but felt no effort was put into making guests feel comfortable and enjoy their stay. One staff member made us feel like we couldn't complain without a rude response.

"First stay"
12345672020, 18 Octobre 2020

Lovley reception staff Shame they are all having to share jobs and make do at present Hotel needs to change and perfect the simple but important things Cold breakfasts most days , ppor internet, lights broken in toom , tiles falling off wall in bathroon ,curtains hanging off rail in rooms Fix the heating and small maintenance jobs that pulls the hotel down . Lovely setting though needs a big facelift starting to look really dated in decor

"Great room but very poor evening meal and service"
Richard P, 08 Octobre 2020

Stayed here in the past for work and always had good food in the evening. I fully understand how difficult it is in the current situation to provide a normal service but quality should still not be a problem. There is a very limited menu which still has a reasonable choice but the description does not match the food delivered ie menu said roast potatoes served boiled, chips that were barely cooked but fish over done. Breakfast times whilst perfect pre COVID for the business traveller no longer suit the current weekday guests , most people arrived just as the restaurant was about to close, why not open half an hour later and then close at 9.30am not the current 9am I did make these comments during my visit but no one seemed bothered

"Stay over to visit Chester Zoo"
Bexscaff, 30 Septembre 2020

Disappointed in the stay, reception staff rude, room far from clean, changing room for pool not that clean either, pool had far too many chemicals in, food average but very over priced. Gardens very unkept. Won't be returning

"No info on Vegan options booked to bring my dog and was not allowed to extend room stay"
adrianatait1, 10 Septembre 2020

Facilities were fine. The room was not cleaned on the middle day of our stay. We travelled for a family party on the Sunday which I informed the lady I booked with, and that we would like to bring our dog. We were told that they could accommodate that. I advised that 3 of our party were Veggie/vegan and asked what the menu was likely to be and was told I should be able to find out on arrival. The hotel on arrival was not at all busy. Our room was fine, and everything was in working order. We were unable to find out what would be on the Sunday menu after another 3 times of asking over the weekend. We also had to vacate our room ( we would have been happy to pay to keep it as we were having a meal at lunch time and the dog was not allowed in the restaurant. So during our family meal my husband kids and I had to take turns sitting with the dog. As I mentioned the hotel was not busy. The experience caused far more anxiety than needed and sadly we wont be back and will encourage our local family members to choose elsewhere for future family events. On our departure we were not as happy as the people in the picture.

"No wifi and no spoons"
Jennifer-Kent, 07 Septembre 2020

Staying for a few days for work purposes and they are have no wifi working except at the reception desk. The rooms are "covid-19" compliant so of course there are no spoons available to stir the coffee/tea with. Overall average.

"Suited our needs."
Alisonth2001, 06 Septembre 2020

The hotel is looking slightly dated in the communal area but served the purpose of providing us suitable accommodation before continuing our journey. Social distancing measures were suitable. Tea and coffee etc need to be asked for but a spoon would have been useful too!

"Tried to get the 3 for two deal.......Nope!"
AlanHughes, 29 Août 2020

We tried to get their highly publicised three nights for the price of two.......but the company refused,obviously a ploy, which netted two nights from us in room 206 for two nights for just over £200 including breakfasts. On entering we were requested to wear masks and social distance, it was very busy,but plenty of parking available,anyway, we climbed the stairs to 206, which overlooked the estuary, tidy, large bedded clean room,table and 2 chairs,very low settee with large screen swivel television, DVD player and oodles of spare sockets, the bathroom had a bath-jacquizi-shower with pull screen.So we thought....put the kettle on.........and found out our 3 for 2......Three coffees,three tea bags, 4 sugars,3 milk sachets.........only 3 pillows for the two of us and the remote for the television was not working, no plastic throw away disposable drinking cups..........so, we wanted reception....no info about anything in room so googled the reception number using our own phone and requested another remote or batteries , pillow and some more coffee,sugar and milks, which was totally ignored so made do, being an engineer, removed the batteries and cleaned the contacts in the remote and got it to work.....We had booked the swimming pool....but on entry was overrun with screaming kids running around on their own in the changing rooms , so we didnt bother with the swimming pool at all, as it was thought unsafe. Following morning, we went down to our alloted time for breakfast and asked reception why our call request for pillow etc was ignored at £100 a night?..Was told they must have been delivered to the wrong room? Breakfast first morning was friendly and organised with the three girls...totally fine as they were under a great strain with Covid restrictions....lovely overlooking the estuary. We thanked them all and left. When we got back from our day out, the room had not been serviced, so I went down to ask why not....ohhh we dont due to the coronavirus until you vacate the room....so asked for more towels and they were more or less thrown at me in a huff. Second morning.....no record of our second nights booking with the stroppy waiter.....asked twice what room....and twice our name.We were then shown to the table with more strop...My wifes breakfast was totally wrong, mine was fine.Tall spectacled waiter was great and gratefully made light of things....eventually correct breakfast was supplied to my wife, but mine by then was finished and she hates eating alone so was very uncomfortable. We totally accept this is an awkard time....but to blame so much on the virus is unacceptable. So...........we will not be returning.....worst "Best" Western service ever and we have been to quite a few. Also......tap dripping non stop.....window seals are awful and it blows a gale through them

"Leisure stay"
cjonesss, 28 Août 2020

can't fault the staff there brilliant young girl on breakfast and another that is heavily pregnant rushed off there feet couldn't do enough food was good service was as good as expected being short staffed much better than the previous night in which I can akin the dinner service to something out of faulty towers another woman popped her head in during breakfast but didn't seem to do much part from look busy! Since my last stay prices have gone through the roof bar and food wise although breakfast was much better as a plated option all in all probably won't be back for a while does seem to have gone downhill a little bit really showing it's age in certain areas. Seems like it could end up going the same way as the another local hotel has

"Perfect stop off"
2095julie, 16 Août 2020

Beautiful hotel up in the hills, beautifully clean and tidy, fantastic nights sleep in extremely comfy beds, felt very safe during these covid times. Swimming pool superb, breakfast amazing, very yummy. Staff all very kind and helpful. All round perfect!

"Nice hotel great value too"
pravuk, 13 Août 2020

Stayed here for five nights as a group of 7 for a family break. The rooms were nice especially the family rooms which had huge 55 inch tvs three beds and sofas too. Due to the covid regulations the stay was different, however all staff were helpful the two ladies on reception were knowledgable too. A special shout out to lydia and sarah at the leisure club who went out of their way to get us all booked in each day for a swim. Pool is very nice and jacuzzi hot too. Frodsham is a nice town with lots to see nearby and a great base to explore the mersey coast too. Hotel is at the top of a large hill with nice grounds and views. Supermarkets and restaurants within a 2 mile radius. Plenty of parking and great value too.. we paid very little and got a lot... Would recommend a stay here!

"Spoilt by staff slagging of the company under our window"
Carman531, 09 Août 2020

We thought the hotel was in a great location , great value and excellent staff . Until we were awoke at 730 by two staff members stood under our window deciding to moan about their employers . Everyone has a right to a moan , but seriously not at 730am under an open window while using really strong and offensive language. It took away what should have been a 5 star rating . If the hotel want to get in touch I'll give more details . It's not right to comment on here

"Safe and great value"
Alistair M, 02 Août 2020

For someone on the more anxious level of the spectrum with regard to covid 19 worries this stay was remarkably reassuring. We discovered that the hotel had only been open a couple of days when we stayed, but the lengths the staff went to to cover all infection worries was beyond our expectations starting with a temperature check of all guests on arrival, tv handset inside a ziplock bag, table and chairs and cruet sets sterilised after each use in the dining area and so on. Room was spacious and comfortable for the price and breakfast decent. Previously we have stayed at Travelodges in the area and this eclipses it, so definitely will come again.

"Wedding"
Angeapril, 21 Juillet 2020

My wedding planner Tracy has been excellent she has contacted me every week about our wedding. I can't thank Tracy enough and the manager Sarah of the hotel. Can't wait for my special day next month x

"Business Trip"
kellyfox01, 11 Mars 2020

I stayed here for 2 nights. It is dated but the room was comfortable. The window was wide open when I got there so the room was really cold. The food was OK but the menu was limited so we ate somewhere else the next night. The wine was really expensive and the starters were so small considering what they cost. I ordered brie bites at £5 and got 3 tiny ones which was really tight.

"Highly recommended"
danjaylai, 08 Mars 2020

Excellent place to stay with fantastic facilities. Food in the restaurant was perfect. We had the executive sweet and wow! What a room! Hotel staff very friendly and helpful, placed some extra treats in the room for our arrival. Stunning views over Cheshire from our room. Will definitely go back again

"Lovely staff, Spa and treaments poor"
haychei, 08 Mars 2020

Lovely clean hotel, room spotsless, gooe location. Down side is no lift but was not a problem for us, but may be for others. Jacuzzi, pool, steam and sauna were good. Breakfast was buffet style and staff were very friendly and helpful. Drinks were expensive but we did not buy any as we had taken our own. I had booked in for a treatment at the spa during my stay which I believe is an outside agency and nothing to do with the hotel, they bascislly rent a room. They cancelled my appointment less than an hour before it was due, left me no time to book elsewhere and claimed they only had 1 therapist. Customer service poor and did not respond to my complaint via email.

"Superb place to stay"
geoff M, 04 Mars 2020

My stay lasted 13 working weeks while working in Runcorn. The staff and the service was excellent. The food could not be faulted. The menu constantly evolved so it never got repetitive or boring, a huge thank you to the chef. The grounds look attractive, the hotel looks modern and the front of house staff welcoming. I would have liked the rooms to have been warmer and the showers hotter, but the fact that I have already booked my next stay which should speak volumes.

"Great nights sleep"
GlobeTrotting651010, 01 Mars 2020

Arrived very late, welcoming front desk staff. Fabulous room spacious with beds for all. A real plus point and as it should be. Huge double shower and double sinks in the bathroom. Breakfast was good as buffets go, eggs and toast cooked to order. We used the pool and jacuzzi afterwards. Overheard regulars saying new manager has taken to turning down pool temperature. It was very cold, meanwhile the jacuzzi really hot as like a bath. Steam room smelt of olbas oil a nice touch, but was "cool" as was the sauna which you couldn't add water to. Would stay again.

"Friendly hotel with great leisure centre"
globetrotterYork, 26 Février 2020

Lovely hotel with friendly staff. The restaurant had great views! Lovely food and good service at the evening although the breakfast staff didn't seem as professional and were not as attentive. Leisure centre was great. Good sized pool. Good gym. We have been to this hotel many times and it is still good value for money, however some standards of the hotel have slipped somewhat.

"Pleasantly surprised..very enjoyable stay"
Mark O, 26 Février 2020

Booked this as a cheap voucher deal, and didn't have great expectations. Was really pleasantly surprised. Yes the hotel is a little dated in decor terms, but the staff are wonderful and the service is fantastic. The room was spotless and the restaurant staff genuinely friendly. We will be revisiting on this basis. If I were to make one constructive comment, it would be that the pool temp was a little low on our visit, and the changing rooms may benefit from a sprue up. Otherwise all A+++

"Excellent Hotel"
Susan S, 20 Février 2020

Stayed at this hotel for two nights whilst visiting family in Frodsham. We usually stay at the Holiday Inn in Runcorn but decided to try Best Western Forest Hills because it was cheaper than staying at the Holiday Inn this time . I am really glad that we did. The room was nice and was bigger than we were expecting. Everything in the room worked. We have sometimes found that usually there is a light or something that doesn't work. Breakfast was included in the price and was lovely. Everything you could possibly eat was on the menu and was nicely cooked. The ladies in the dining room were excellent and extremely helpful, nothing was too much trouble. Forest Hills will now be our first Hotel of choice when we visit family in Frodsham in the future. An excellent Hotel.

"Good hotel."
Slipknot555666, 20 Février 2020

My wife and I visited this hotel last July as it is near Cheshire. This was the second time we have been here. We arrived here and checked straight in by the friendly receptionist. The bar and restaurant are on the left as you arrive . The room we had was the one we had last time which was a corner room and was really big. It had a big bathroom and double shower, a nice comfortable large bed and the room was clean. We never used the spa facilities but the pool looked a reasonable size.We have had some nice dinners in the restaurant and it is high up on a hill and has a lovely view over looking the Mersey. The staff are always friendly and polite and the service is good. The breakfast is very nice and they have a good choice. I would use this hotel again and would recommend it.

"Very disappointing service in dining room; out-dated decor"
Jen2Lions, 10 Février 2020

My daughter and I stayed last weekend, as our belated Xmas present to each other. She chose a Best Western having spent a few days at their Doncaster property for a work meeting. She'd raved about the food and the décor. In our ground floor room, there was a dirty earbud in the bin and the bathroom lock was broken, There was no light on the ceiling, and we had to move the TV to reach the main lamp switch. The décor in the public areas and the bedroom we had was extremely out-dated. The pool, jacuzzi and steam room were lovely - we spent two hours there. Our main issue was the service in the dining room. We'd booked a table for 8pm and when we got to the restaurant, there were many empty tables. However, we were asked by X to wait ten minutes in the 'bar area' (a soulless space, with 2 tables, at the entrance of the dining room) while they served the people already seated. When we challenged that, we were shown to our table, and ordered a bottle of wine. That came quickly, but they seemed to be making a point, and we had to wait nearly half an hour for the food order to be taken. The food was OK, similar type quality to Premier Inn. Next morning, we were waiting to be shown to a table for breakfast, and encountered X again, but she was too busy chatting to notice us. Having been dissed the night before, we found her behaviour insulting. Thankfully, after a few minutes, one of her colleagues saw us an hurried over. The breakfeat was OK, the coffee less so. We were both very disappointed and will give this chain a wide-berth in future.

"Amazing"
Daz1996, 10 Février 2020

All the staff were very nice and helpful constantly, soon as we arrived we just felt welcome. All staff in the restaurant, bar and leasure part were all nice people. Enjoyed a bottle of prosecco on arrival and the room was clean and bed was amazing. Honestly cant fault anything, we ate food which was very nice also. Would definitely stay here again and recommend to anybody worth every penny.

"This Hotel is a must"
anitag2799, 10 Février 2020

Wonderful Hotel ..Amazingly helpful Staff.nothing is to much trouble for any of them!.Fantastic food such good value for money puds are amazing!..lovely comfy rooms.tea and coffee in rooms...dressing gowns in exec room..But Unfortunately no slippers anymore! They were missed as we use them to pool and back.

"Another very good stay"
ch00chter, 01 Février 2020

We were warmly welcomed on our arrival and efficiently booked in. Our room was clean, warm and comfortable as we would expect. The room was kept clean and spotless by the chambermaids. Breakfast was excellent.

"Absolutely brilliant venue & service"
AleQueen001, 05 Janvier 2020

I was sceptical before I came but I def didn't need to be. The room is spotless, The staff couldn't be lovelier, even the chef is accommodating when checking about food for next evening, eg potatoes instead of chips and food is great. Def recommend this venue and can't find anything negative to say.

"Excellent staff"
adamsouthin, 04 Janvier 2020

Made to feel welcome immediately, and was highly impressed with the hotel overall. The room I was given was spacious, very clean and quiet. I had a great sleep which set me up nicely for the following day. Will definitely be coming back

"Excellent value hotel"
1323455, 02 Janvier 2020

This hotel is excellent value , the room for my wife and I was very spacious with a couch and TV set away from main bedroom. Room 98 was peaceful although a little bit hot and very definitely not a room with a view. Bed was very comfy. There was an issue with the room which was a bit unfortunate involving another couple being given a key to our room by mistake but the hotel have gone out their way to rectify situation and the manager called us to apologise. It seemed like a genuine mistake and think this is a one off. We have been offered a free nights b and b by way of an apology which shows that the staff care. Breakfast was great for me , although they had run out of dairy free milk on first morning and had limited veggie alternative for my wife . ( Again manager has rectified this ) The pool was cold and felt like an after thought as was dirty and many of the facilities were not working. A huge positive was the staff , everyone went out of their way to look after us. One staff member even sang happy birthday to me during breakfast. Hotel is in a great location for day visits to Chester or exploring Liverpool or parts of North Wales . Cheshire oaks is a huge bonus also. When booking you do have to appreciate that it is a budget hotel. I gave three stars because of the issues mentioned . Without them would have been 4.

"Really lovely... 7th visit... but is deteriorating slightly. "
799meinirj, 02 Janvier 2020

We love staying here. We have stayed here 7 times. My boys love the leisure facilities. The pool and sauna are fantastic. The steam room wasn't that warm this time and smells of mould. The jacuzzi wasn't working AGAIN! It would be nice to be warned about this. The pool is great... However it is showing signs of wear and I found a slight odour to it, although the rest of my family didn't. The breakfast was fantastic as usual. The staff are lovely.. However our room wasn't ready until 4pm but this wasn't a problem. We love staying here and I do hope the spa will have a bit of a revamp as the gym has.... I went here.. The equipment was amazing. Relaxed and lovely break all in all.

"New Years Eve"
Jennyleach, 02 Janvier 2020

Enjoyed a New Years Eve family buffet and disco. Would recommend this event to any family with children. Meals very well cooked, plentiful and hot. Breakfast was a particularly nice meal in a relaxed atmosphere.

"not all leisure facilities working"
Bennimoon, 30 Décembre 2019

we are regular visitors to Forest Hills Hotel. we go mainly for the Jacuzzi and pool. no one informed us that the Jacuzzi was not working. this has been on 2 occasions and both times we were not informed. when i questioned this i was given an answer by reception that she had been on leave for 5 days and was not aware of it. I had booked an executive room which was not much better than a standard room. when I asked for a refund as we were not staying, I was told that both reception and duty manager could not authorise this. I had to email general manager. who to be fair got back to me quite quickly and said she had authorised the refund. but I am still waiting. very poor service. it isn't a great hotel, it is a leisure facility that has rooms.

"One nigh in ...."
aep2911, 26 Décembre 2019

Awful. We booked three family room. No issue with that. Now the rooms Room 1, good Room 2 no good no heating, cold and some lights not working, toilet seat broken phone not working and could not order room service so walk to reception to to order food. Room 3. Phone not working. Heating not working so had to staying overnight in a Cold room, bathroom towel rail cold. Bathroom looked dated, holes where pipes are coming out

"Works night out "
Craftinggirl, 22 Décembre 2019

First time I'd been here for a works night out. Food was delicious. I had the veggie option which was mushroom wellington. The soup for starter was delicious. It was a Motown night and the group had everyone dancing from the first song. An excellent night. Would definitely recommend.

"First stay - very good"
MichaelK11509, 14 Décembre 2019

We visit family in Frodsham frequently and until this occasion have always used the only hotel that is located in the town centre.....with very varied results. Decided to try the Best Western because the town centre hotel was fully booked - for a convention or similar - and we were very pleased we did!! Apart from the location (just beyond walking distance from the centre of the town - but only £4.50 for a taxi fare) we found the hotel to be welcoming, clean, excellently appointed and superior in all aspects to its more central neighbour. Service and staff were first class, and in terms of what we paid for a superior double, extremely good value for money. We will return - the reason I did not award a 5* was due to the lack of heating in the room/corridor on the 2nd floor, which was not rectified during our stay (saying that, the room was warm enough without the heating working). Highly recommended.

"Very enjoyable stays at this "escape" Hotel"
Sophie G, 13 Décembre 2019

I have stayed here a few times with my partner, and all have been lovely. The hotel itself is in a good location with ample parking, and feels like a true escape due to its location. The staff are friendly, helpful and accommodating too. The food is of a good standard, however it would be really nice to have more vegetarian and vegan options available. There was a good spread at breakfast, even if it was a little expensive. The room was a little warm both times I have stayed, and only one towel was provided for two. However, all in all a nice room to stay in. It was also a good place for a business stay. There is room for development with the food options, and a few details, however I would recommend it, and especially at Christmas time where they had lovely decorations.

"Speciality wine evening"
gdgoldacre, 08 Décembre 2019

The food was excellent & to be informed of wines great Would recommend this evening to anyone whether single, couple or group. Staff accommodate food allergies/likes/dislikes. Having had great meal next day experience Cheshire Oaks

"Excellent find"
Graeme C, 04 Décembre 2019

We were visiting Chester at the last minute so needed a dog friendly hotel on the east side. Our first choice was The Swan at Tarporley. As they nerver answered their phone or responded to emails we decided that would be off our list forever. We thought we would try the BW Frodsham Forest Hills Hotel. And we were very pleased that we did. Its location was great- although finding it in the dark using our sat nav wasn't easy. There is a recommended sign posted route. A large free car park. Checking in was easy and friendly. My only quibble- we knew there was £10 charge per dog per night but when booking with Booking.com I had put in Special Requests that we were bringing a dog. The first email from them in reply said there would not be an additional charge but that was soon followed by one saying it would be £10 extra for our dog. I did not raise this at check in. As well as our room key we got an envelope for our dog. Inside was a ball, some treats and a sign for the door if we left our dog inside while we left the room. The grounds are extensive with a woodland walk to take your dog. There is even a hose at the entrance and towels from Reception if your dog gets muddy. So we were very impressed with their attitude towards dog owners. The hotel is large. We didn't use the pool or restaurant. It is a bit tired at the edges but our room was large and comfortable. Yes the bathroom suite was pink but it all worked fine. It was quiet too. Frodsham is nearby with lots of facilities. Chester was an easy drive. Assuming that the price is right this will be our hotel of choice next time we visit Chester. Recommended.

"Lovely room but cold and average dining experience."
landdhooper, 22 Novembre 2019

Lovely executive room; clean, warm and spacious. But the restaurant and lounge areas were cold. The lounge is little more than a corridor. Meal quality was okay. DON'T have the porridge though - reminded me of school semolina. Stayed in two Premier Inns in the last month, both beat this experience hands down at a fraction of the price. Also wasn't informed of the limit on the pre-payed dinner so had to pay extra at check out.

"Not great"
ClaireMann1979, 18 Novembre 2019

Accidentally left our charger behind, called to ask the hotel to put it to one side for us to collect. Apparently it can't be found. 100% sure it was there, less than 2 hours later it was missing!!!!!

"Girls night before early flight "
ktease82, 17 Novembre 2019

Treated by friends to a surprise weekend away for my birthday. They booked this hotel for the night before we flew early doors on the Saturday. The hotel was dated but we had a room with a double bed and 2 singles. It suited what we needed for the night. It was clean the single beds weren't the most comfy for my friends , one felt she was in a water bed as every time she loved it rocked and swayed. But over all I'm sure we didn't over pay for our stay and it did what we needed

"Worth going out of your way"
Mal O, 16 Novembre 2019

Great feel to this hotel through the room and restaurant feel. As I say, I really don't mind driving some extra miles to get to stay here. The food is always homely and reliable quality which is really important!

"Fab stay. Shame the manager was rude"
kateyday, 11 Novembre 2019

Great room, lovely food, nice enough pool for a dip after a long day. Had the dinner bed and breakfast deal. Had a shock on check out with an extra charge for £45. Apparently the kids meals weren't included in the dinner bed and breakfast deal. Nowhere in my booking and confirmation did it say they weren't included so I assumed that as I'd booked for 4, the deal was for 4. Rude rude rude manager when I questioned it. Shame because our stay was lovely. Would probably go back now we know, but she was a cow! The other girls at the desk were even cowering; they were lovely and so helpful.

"Hotel clean and tidy, restaurant food is hit and miss"
martyn_morgan, 10 Novembre 2019

The hotel itself is clean, it needs a bit of a modernisation, but the room was big enough and good central heating. Plenty of parking. It was a very wet night, so decided not to brave the rain and eat in the restaurant. The man who greeted us was really lovely and friendly. A great welcome. The first course was good, but my wife and I both had the Chef's special mixed grill. It was pretty disgusting. The steak (I asked for rare) was completely inedible, the chicken dry and the rest quite tasteless. My other two had a burger each which seemed to be ok. They became quite busy, so no one checked on how our food was and no one asked me why the steak and half eaten chicken were still in the plate. The serving team seemed very young and frankly inexperienced. They were keen to take plates away but not risk any confrontation. I didn't want to take them to task, but it wasn't good enough really. We had a few drinks, nothing over the top, so when it came to the bill I was very shocked. It was hugely expensive for what we had, so be aware. The food didn't seem very expensive, so it can only be the drinks. So just a little warning, average food and high bar prices! Eat and drink elsewhere is my advice to you. Will I go back? Yes, room rate was good, hadn't realised there was a pool and lovely views. A summer visit would be good. But I won't ever eat there again and would bring my own drinks. It's a shame, but I don't like to feel that I've been overcharged, not for something I didn't have but the price that was being charged. For the cost for four, it's actually cheaper to eat and drink in the city centre of Manchester! That's saying something, because that's not cheap either. Just not justified.

"Fabulous hotel"
DFCatwell, 08 Novembre 2019

Was not expecting much being only a 3 star hotel but I was so impressed. Nothing better than walking in to a room and smelling "clean". Cannot fault the hotel, from the staff to the food, to the views, pool, gym... Just amazing. Highly recommend. Couldn't ask for better service. Beds not the most comfortable I have slept in but that's minor because they are still pretty good. Should be at least a 4.5 star hotel. Oh and breakfast FABULOUS and had a lovely meal in the restaurant. Wish however they did salt the chips as put on too much. Will definitely be back to stay longer as price is fabulous too.

"Family 3 night stay "
Fahy1973, 31 Octobre 2019

We are currently staying here for 3 nights and it's been really lovely so far. The staff are all so friendly especially the breakfast staff today (31st October ). We were made the yummiest omelette this morning. The breakfast has a great choice of hot and cold items. The pool is lovely, if a little dark. The sauna and steam is good too. The hotel is spacious and really well set out, it if however a little dated. It is really immaculate and room cleaners are great. The gym is brilliant, great machines and choice. We really enjoyed a walk this morning along from the war memorial this morning and the views are really nice. A real little gem, tucked away -we will definitely return. I'm giving it an excellent as on the whole it's really great.

"Excellent stay"
jason371, 29 Octobre 2019

When we have a day out to Chester we have stopped at this lovely hotel on many occasions nice friendly staff the children loved the swimming pool the rooms are very spacious beds comfortable, overall a lovely stay everytime would highly recommend

"Fabulous"
John H, 24 Octobre 2019

A bit middle of nowhere it seemed as we were searching for it quite late in the evening. Trust the signs! Greeted by Lucy the receptionist who was ultra friendly. Then on to our room, have to say I haven't seen a bathroom suite like that since the 70's but it was clean and well maintained. The room was spacious and well appointed. For the price paid, this is a remarkably good hotel. We tried the dining room where we served by another pleasant member of staff (I think he was called Jack) The hotel really came into its own here. The food was very good indeed. I have certainly paid a lot more for much lower quality elsewhere. All in all, a little dated here and there but it added to the charm. Wouldn't hesitate to stay here again if in the area and would certainly like to dine here again.

"Fair value good location"
Michael B, 24 Octobre 2019

Nice view out of restaurant. Price was good value as a BW card holder. the food provided both for breakfast and evening meal was enjoyable with no problems. Large car park. Room upgraded upon request as a Diamond select card holder. Had to ask for additional points.

"Average hotel"
185maddyh, 18 Octobre 2019

We had a very average stay here. The room was really hot which we couldn't control and the bed was uncomfortable. The pool and jacuzzi were nice but the steam room was really poor. The gym is seriously due an update as half of the equipment barely worked. I really think it should be more clear about accessibility as I found the drive up to the hotel a struggle.

"Second Visit here Oh Oh! What was that NOISE?"
CUMBRIAVIEW, 15 Octobre 2019

We stopped here a few years ago and gave it a an Excellent rating Five Green Circles However this time we stopped in a Family room Let me explain why we gave an Average Rating this time Three Green Circles It should have been lower a One Green Circle ....Terrible. The reason We gave an Average instead of Terrible was down to this: Nearly Everything about the Hotel we liked The Staff are Brilliant .The Food is Very Good .The Hotel itself is on par with any Premier Inn.The Views are Very Good The Room spacious The Bed Large and comfortable and the Hotel is set in a quiet Location so a Goods Night sleep was expected. Unfortunately Couldn't get to sleep because of a vibrating noise which seemed to get louder and then die down a bit then it was back again just as loud and just as annoying. We were going to go down to reception and have a word but as it was late and we were only there for one night decided that we would bite the bullet and suffer the noise for one night Had it been for a couple of nights stay though we would have definitely asked for a room change. So Went down to our breakfast and as we past Reception I went over and asked the Nice young Lady Receptionist who had been on duty the day beforehand and had helped booked us in, I quietly asked Her what was that horrible loud noise in our room. She looked surprised and apologised and then offered to get the Maintenance people in to have a look and see what the problem was. and She asked for our room number. Fair Play to her Thats all she could do in the circumstances Breakfast was spot on as was the service. So decided to do a bit of investigation and found out the cause of the noise. Directly below our window were two Air conditioning units merrily humming and spinning playing their tunes in harmony. See Photo. So a Big shout out to all the Staff They made our one night stay bearable.Thanks Guys A Big Thumbs down for the noisy Duo outside though. Service :Excellent Five Green Circles Rooms : VERY GOOD Four Green Circles Value : VERY GOOD Four Green Circles Sleep Quality: Terrible One Green Circle

"Comfortable hotel"
Hilary A, 14 Octobre 2019

Very pleasant and nice hotel, comfortable and all the staff that we came in contact with where pleasant and helpful. The hotel is located in beautiful countryside and wonderful views from the restaurant over the estuary.

"Great stay great wedding"
callumstevens91, 09 Octobre 2019

Really pleasant hotel with great staff. I stayed for my mates wedding and it was a superb day. We had a power cut that wasn't ideal for check-out/ charging phone. It is also quite a ways from any shops, so go prepared if you feel the on-site offerings aren't enough.

"Wedding Venue"
Travel15823973776, 07 Octobre 2019

We had our wedding reception here so decided to stay as well. Comfortable large bed, room was rather warm though had to have window open otherwise good stay. Breakfast was yum to for our hungover heads.

"Mrs"
JenniferJennieC, 30 Septembre 2019

Very nice staff and it was a very very nice place but your beds are horrible not comfortable at all your coffee was very nice and the view from where we had our coffee was excellent swimming pool was okay but Jacuzzi did not work we were not informed of this overall we had a nice stay thank you

"Great hotel"
Christine O, 28 Septembre 2019

This is a great hotel in convenient location. Staff are friendly and helpful and breakfast is excellent. Easy access from this location for Chester and Liverpool and motorways. We would highly recommend staying here

"Very best"
Jessicagrandaughter, 28 Septembre 2019

Stayed here week ago wonderful hotel would recommend this hotel to everyone couldn't fault anything would love to stay here again had room 116 with wet room. Spotlessly clean as was bedroom, food good and lovely staff.

"Very clean and welcoming rooms"
nic330011, 20 Septembre 2019

First time stay here and had high expectations. Which they were met. Rooms were very clean and spacious. Plenty of tea, coffee and biscuits. Everything needed in room for our stay.bathroom had shampoos and bubbles which was s great extra. Large towels. Although bathroom was coloured plastic like from the 70s but this didn't effect stay as shower was powerful and bathroom again spotlessly clean. Bed was very comfy and slept like a baby. Ordered room service food was ok. When downstairs in restaurant ordering a drink notice stunning views from tables. Was little bit disappointed wasn't staying downstairs and enjoying these views. Maybe next time as would definitely stay again.

"Pretty nice place to stay"
BrianPark, 18 Septembre 2019

Very nice hilltop location, great to have the leisure centre attached which makes this hotel excellent value. The bar service was pretty slow and pricey and because the village is really nice, this means the best bet is probably a few pounds in a taxi. Breakfast is perfectly fine, buffet style although staff are thin on the ground.

"Business stay"
Geordie008, 13 Septembre 2019

A hotel located on top of the hill. A modern hotel with a good swimming pool. Reception was good but you have to settle your bill on check in. I booked direct and a big mistake and was charged £97 whereas my colleague was charged £79. This was like the current TV advert! Rooms are good, very clean. All have a shower in the bath. Good Wi-fi and TV. Beds and pillows were a little hard for my liking. Breakfast was service yourself with the exception of eggs which they cook to your liking. Quality of food was good and eating this in a dining room overlooking Runcorn was a good experience.

"Wedding stay"
karenvicars2019, 12 Septembre 2019

I stayed here the night before and thr night of my wedding. The hotel and staff were faultless and made sure everything was perfect. The food was delicious and nothing was too much trouble, I loved every minute of my stay.

"Disappointed"
Curiosity626506, 09 Septembre 2019

Having read other reviews we were looking forward to our stay but we were disappointed with this hotel. Reception staff unwelcoming and unable to answer basic questions about facilities or breakfast. Room was dated and bath had previous guests hairs in it. Tap came off in my hand. Basin was old and stained. No bedside lamps but 1 wall lamp with fluorescent bulb between the twin beds. No croissants or pastries offered for continental breakfast. Coffee tasted like instant. Definitely not worth the cost. Spoke to deputy manager about all issues as we left and she was very understanding. Hopefully changes will be made in the near future.

"Needs some TLC and maintenance work"
liztayiom, 31 Août 2019

Recently stayed here. It was a decent price especially when you consider there's a pool and spa facilities. On arrival the check in went smoothly and we were directed to our room. The room itself was nice but the bathroom is dated and needs sprucing up. Pink bathroom suite! The room turned out to be very warm but we were given a fan the following morning as soon as I requested one. We had a bar meal the first night which was nice but the accompanying drinks were expensive. We had a quick swim and I was looking forward to going in the jacuzzi but this was out of action. Listening to other users this is not a rare issue. The breakfast was ok, the first morning we had to order eggs which were then put on the hot plate and we got them as we chose breakfast. The next morning there were eggs premade with the other buffet stuff. Unfortunately they were hard and swimming in grease. I asked for a fresh egg and was told they were on the way. I asked again a couple of times and was told they were on the way, almost 30mins later they were put out. Not the best experience that morning and I felt staff just fobbed me off. It was a shame because generally the staff had been very helpful and friendly up until then.

"Great hotel "
891alistairs, 30 Août 2019

Stayed a few times now whilst on business Yes off the beaten track but.. Hotel is clean and staff welcoming Rooms are superb I stayed in an exec which was a good size clean and bed comfortable Food is good I used the bar menu Good gym pool facilities Ample parking Good Wi-Fi Quiet relaxing hotel One to visit , great views!

"Amazing "
LauH83, 28 Août 2019

Just returned from a 1 night stay with my young daughter, on arrival we got a kids welcome pack nice little touch, room was a very good size yes a little outdated but a double size wardrobe, dressing table/desk, chest of drawers and bedside tables and room to move around you would be comfortable for a couple of weeks, also the twin beds were a good space apart not just a few cm like a lot of hotels, bathroom also a great size, with little bottles of shampoo etc. Food was lovely, good size pool too and large changing room, breakfast plentiful and topped up, the best thing about this hotel were the staff, always had a smile and made you feel very welcome, well above my expectations and would recommend to anyone. Thank you for a lovely stay will definitely be back.

"Secret ingredient-good staff"
average_guy304, 23 Août 2019

First time here on a short 2 day break. Felt at home immediately. Basically clean, maybe needs a slight refurb . especially stair carpets etc. However, thoroughly enjoyed our stay.The staff are the secret.All friendly in their individual ways. A couple of slight slipups were dealt with immediately and with genuine apologies. The hotel is surrounded with history and most of the staff are very local and eager to tell you about the area and its history.The food is very acceptable and comes in reasonable portions. The restaurant is unique with its view of the Mersey and the Ship canal and Runcorn , which, although it is very industrialised, looks quite magical when lit up at night in the distance...... There was a wedding on one evening and the first we knew was seeing the bride and family on the lawn with the photographer. It didnt impact on the hotel in any way.Breakfast is fairly standard but certainly adequate and includes full English as well as the usual continental elements and cereals etc. (One tip for staff-- please remove the tongs from under the hot lamps-- most hotels have them separate on plates to avoid customers getting burnt hands.) Had a lovely conversation with one of the managers who I believe is known affectionately as "Pops", as well as a young man at breakfast who stopped for a chat about the animals you might see on the lawn (rabbits, squirrel etc) . All the staff were really pleasant and tried to make sure you enjoyed your stay. We will certainly be going back in the future--------Oh , forgot the pool and fitness centre.

"Group Stay"
flossy55, 20 Août 2019

Stayed 3 nights as part of coach party of 50 in July. First night I think it was chef's night off and although we had a carvery I don't think those on duty that night understood numbers & quantities and some items ran out leaving some of the group unhappy. However once our group organiser spoke to the manager, next day the hotel were quick to rectify the mistake to everyone's satisfaction. On our last night Kieran was on duty and what a character he was. The restaurant ran like clockwork. He was very professional and had obviously worked in the hospitality sector for many years and knew how to work a room. He could have been Paul O Grady's double in looks and personality. I see he was now left the hotel which is a shame as he will be a hard act to follow from the customer's point of view. The food was very good once chef was back, most rooms were very good and large although some of the group said their rooms were dated. Although there is no lift there are plenty of rooms on the ground floor if you ask for them. Be aware that the rooms don't have air conditioning but reception does have fans if required.

"Lovley hotel"
Wander828024, 19 Août 2019

Hotel is a good value for money, I took my grandchildren on an over night stay as the pool has no time restrictions on children. We booked a package which included breakfast and evening meal. Restaurant was a bit topsy turvy, we had to ask for butter, toast, eggs etc, service could of been a lot better if these items were accessible, instead of sending waiting staff for them.

"Still a really nice hotel"
Smoothyworld, 19 Août 2019

I stayed at this hotel once again this summer. Still impressed. The room we were assigned this time was big, again with multiple beds, kettle, fridge and a few plug points (tip: take an extension lead anyway if you have multiple devices to charge). However - this time there were a few new things I encountered - 1. I found the air conditioning unit 2. They have upgraded the TVs now to huge Philips HDTV (still with a DVB tuner so standard Freeview channels - no locked-down special "cable" channels) 3. the bathroom has finally had an upgrade and looks very modern as a result. Room service was very good, and the swimming pool was still an excellent amenity to use, and free to use. And wifi was nice and fast, and still encrypted. Still recommended

"Another very good stay"
ch00chter, 18 Août 2019

Stayed whilst visiting family. We were warmly greeted and quickly and efficiently booked in. Our room was clean and welcoming. I haven't given it 5 stars as there were various lights not working in the room

"Not the same"
Lorrymac, 17 Août 2019

Cant believe that Kieron the Manager has left. Its not the same. He was the heart and soul of the hotel. Noone worked harder. Im now rethinking going there for my Christmas Day lunch. He made it a special.

"Failings at Forest Hills"
littlea1, 05 Août 2019

We received a warm welcome - loved the welcome packs for dogs and kids. A great idea. Initially we thought the room was great - big enough for us all and clean and tidy. Wanting to make the most of the facilities we rushed to swim on Saturday evening and didn't spot the issue until after we had got the kids to bed. The heated rail in the bathroom had a broken thermostat and made the temperature in the room unbearable as it was blasting out heat. After a very wakeful and difficult night I went straight to Reception to alert you to the issue. We then breakfasted and walked the dog. Plenty of time for an update. We were at the CBBees Summer Social all day on Sunday. So not in then hotel. We returned hoping that it was fixed. It wasn't because I'd inadvertently left the dog sign on the door. However no one rang to alert us of the issue - so by the time we got back to the room nothing was done. When the concierge came to discover the issue he realised that it was broken and an unacceptable alternative was offered. Two rooms - we are travelling with a 2yr old and 5yr old and the difficulty of packing up and moving after bedtime as well as being separated was just not how we wanted to spend our wedding anniversary. Whilst the front desk did apologise - this was empty words because we had suffered too very uncomfortable nights due to a broken room. On top of the heat in the room the constant roar of machinery - made worse by being forced to open a window to try and reduce the heat made the room unfit for purpose. Two nights of very little sleep required more than an apology. This room is directly above the air conditioning plant on the outside of the building and causes a constant roar which is vey disturbing. On the Monday morning wanting to swim again we arranged a late check out for 12pm and left the pool at 11.10am to change but had no water pressure and therefore no ability to shower either in the pool or room. We again notified the front desk who said this was planned but had failed to tell us - even though we had arranged the check out before the maintenance began - again apologised but not good enough. We had to to travel home to Durham unable to wash off the chlorine or refill water bottles. As frequent travellers this falls a long way short of the Best Western experience we would expect.

"Great Hotel"
Peter U, 19 Juillet 2019

Excellent hotel , attracted by letting you take your dog ,pity more hotels do not do the same. On arrival met by pleasant stafff checked in and directed to room Fantastic room ,very clean and bright could not wish for better All staff very pleasant and helpful , easy to park ,fantastic location and grounds Central to lots of different attractions

"Great hotel in scenic location"
IMH-Sussex, 16 Juillet 2019

A new(ish) smart hotel complete with Fitness Centre. The hotel is in a beautiful location in the hills above the Mersey, but surrounded by tress and pleasant countryside. OK, so it isn't the centre of a city, but frankly who wants that? I was staying for work, and found the staff helpful, the room (which I was upgraded to as part of the BW Rewards scheme) was large, modern and was everything I wanted. The restaurant menu is apparently changed every day so there were actually no prices, which was a little strange! As it was for work, I was not too worried and the bill was under £30 at the end of the day, for a nice meal including a pint of lager. Biggest criticism ? The 'new' telephone system could not be set to provide a wake up call, and the reception were not able to offer the service either. Otherwise would recommend the hotel to anyone and everyone.

"Our wedding"
RachelDonno38, 09 Juillet 2019

I seriously cannot praise this hotel enough. After booking our wedding here we were constantly in contact with the wedding co-ordinator everything we wanted for our special day was not a problem for them, we all stayed the night before and had a fantastic meal, nothing was too much trouble and then the next day at wedding kieron was amazing. It was raining the next morning but I had my heart set on an outside ceremony so they set up both areas and decided at the last minute - no other hotel would've done this!! For me there is no where else I would recommend the staff, the location, food and facilities 10 stars all the way!!!

"Adequate "
GlennAndrews, 02 Juillet 2019

Clean affordable but dont have room 99 your view is a brick wall. TV very small could do with a up to date one on the wall. And not seen a peach coloured bathroom suit for 20 years. Chairs are stained as well

"Relaxing stay nothing special"
LiverpoolHarding, 29 Juin 2019

The size of the room was good larger than average,clean and comfortable with a small balcony. We went on a groupon offer which included breakfast and evening meal. The food was good, just felt overall dated in the restaurant. No separate bar to sit and relax in the evening it lacked atmosphere and staff were just lacking in attentiveness. We used the leisure facilities which were fine. Overall it was a nice relaxing break nothing special but nothing bad. I probably wouldn't go again.

"Exceptional customer service"
Companion67702232232, 19 Juin 2019

Spacious room with comfortable bed, balcony with Nice view. Friendly staffs nice location good for walks . Spotless clean room tea coffee facility, friendly staffs very help they extended our check out for free

"Wonderful stay. Staff amazing. Excellent food."
Coastal57782110026, 11 Juin 2019

I stayed with a party of over 100 guests. The food was cooked to perfection and presented well too. All staff are a credit to the managers. Would definitely stay again Lots to see and do from the hotel. The pool was lovely. The views from the restaurant were spectacular.

"Chester Zoo Family Package"
jocE8488MF, 31 Mai 2019

Stayed here for one night as part of the Chester Zoo Family package. Lovely hotel, lovely sized bedroom and bathroom. Loved the pool, aqua aerobics and hot tub. However I have to reduce the rating from 5 stars to 3 for the following reasons: 1. Early night for us after a long day and ready for an early start, lights out at 10pm, then the people in the room next door decided to have a 'party' for more than 2 hours, a good night's sleep ruined. 2. No air con in room, far too warm but at least we had a window that we could open and that was problem 2, a great huge generator right under the window, chugging away all night, so either way no sleep for us. 3. Paid £165 for the Chester Zoo Family package, bed breakfast and 'discounted' zoo tickets. Seemed like a bargain but after booking we looked into the actual prices. A room for the night was priced at around £70 (including free breakfast for the 3 of us), that means we have paid £95 for a combination of 'free' breakfast and 'discounted' zoo tickets. Full price zoo tickets for the 3 of us would be £80 on the gate so have we overpaid for the tickets or for a massively overpriced breakfast???

"Rescued by the manager."
STEPHENK103, 29 Mai 2019

Stayed here for a weekend walking tour. The room was well appointed and reasonably clean but the decor was a little dated and fittings tired. House keeping was of a reasonable standard and our needs taken care of. Meals were breakfast and dinner. Breakfast on both occasions were excellent although some times the staff made minor errors. Unlike the dinner service which was at times chaotic and the bar where they ran out of wine. Our first meal was a disaster, but rescued on the second night by a fantastic manager who ran the dinner service to perfection. I would have scored it higher but there were a few minor faults. Generally a clean and tidy establishment which lives up to its star rating. Staff were pleasant and helpful and overall an enjoyable stay,just a bit isolated.

"Lovely location "
topspot2012, 28 Mai 2019

Every member of the team from check in, gym and restaurant were very welcoming and friendly. The quality of the food is great, kids chicken nuggets really tasty and my fillet was really tasty. Lovely views from the restaurant and our room. I've marked a 4 on room quality only. Good sized room but the bed made an odd sound when you moved, the carpet had some damage and the tv could be a little larger. That said it's really good quality and handy for airports.

"Staff making your stay enjoyable"
skyblue87London, 22 Mai 2019

Stayed here for a company meeting 2 days business delegate the staff were friendly and all made sure you had a enjoyable stay Room tidy and clean probably one was of the better rooms been refurbished They staff know how to day Delegates Special mention to the night porter dealing with late night drinks and sandwiches with no complaints just making sure everyone happy well done night porter

"Lovely hotel and utterly amazing staff!"
ChrisBebbington, 21 Mai 2019

What a fantastic place! We stayed here recently for a family wedding. The staff were brilliant despite the hotel being very busy over the weekend, nothing was too much trouble for them. The hotel and our room were immaculate throughout, the bedrooms are really nice. Our room had a very dated (but immaculate) bathroom. New suites would improve the wow factor but it did the job so no faults there. Food was brilliant, next time we are passing we will probably pop over for lunch.

"Poor Customer Relations"
dennisjones47, 17 Mai 2019

Hotel was clean and food provided was excellent , pity the choice was not very good. Wifi outside public areas very poor Bar staff take drink before you have finished,, would have had another drink but so flabbergasted that I did not have another one

"Wonderful hotel, great value"
GaryN1440, 13 Mai 2019

I booked two nights at Forest Hills as I was visiting the area. The hotel is signposted so is easy to find and has ample parking. I found out that later that there was a coach party and wedding booked in so I was unable to book a double and booked an executive room instead and I was really glad I did. The room was very comfortable with nice views, I had a king size bed, fresh fruit, ample tea and coffee and to my delight an air bath. The check-in was straight forward and all staff were friendly and helpful. Breakfast was buffet style with a continental option. I had a very relaxing stay and would recommend this hotel.

"Coach Holiday Accommodation"
Bryan G, 11 Mai 2019

So we stayed here in May 2019 as part of a coach party travelling from Norfolk & arrived at about 6:30pm and welcomed by the manager who gave us our room keys, registration form & dining menu for the evening meal that we completed and handed in. Our room 126 was superb & whilst not being a disabled room type was excellent for my disabled wife who was able to use her electric wheelchair so the distance wasn't a problem. The room had excellent facilities of a king size bed plus a single bed plus tv, trouser press, iron, kettle, tv & safe plus a large walk in shower & a towel rail that in this hotel worked plus toilet & sink. The beds and pillows were comfortable and fruit was left in the room daily. On the first evening dinner, the service was haphazard as several waiters brought out the courses but didn't know who they were for. On the 2nd & 3rd nights the same happened again even though I know our table put down the surname & table number - maybe an area to improve upon but that might be down to the coach firm as well. The food quality & choices were very good with good sized meals & hot. Breakfast consisted of a buffet style hot & cold styles. We had a drink in the small bar attached to the restaurant although there was seating with tv nearby but not quiet. The bar prices were very reasonable. There is a leisure pool but only accessible if you walk down steps and in my wife's case she couldn't and was extremely unhappy with the attitude of the young members of staff. There was an exterior door with a single step that could have been worked around with a ramp and in these days of PC I can't see any reason why a ramp wasn't made available for her or the people in the group so that's the reason I have knocked off a single *. All in all a very comfortable stay with a nice welcome and goodbye from the management.

"Wonderful retreat great value"
ddavie295082, 08 Mai 2019

Stumbled across this hotel on a drive into the Cheshire countryside and decided to come back. Great facilities and location for the price a real gem. Hotel has spa facilities, bar and restaurant and room service. Leisure centre with gym. Great location in pretty countryside lots of walks on sandstone trail and local village with pubs

"Wedding stay"
holidayfanatics46, 08 Mai 2019

We stayed here Friday 3 May til 5 May . Attending a family wedding at Willington Hall . Not enough rooms here so booked Forest hills mainly because of the facilities. We Had booked treatments in the spa so arrived at 11 am , able to book in at this time as receptionist said not busy night before . BONUS The receptionist very helpful and efficient , check in was fast . Used all the facilities pool . Steam room etc all very clean and well looked after . Bedrooms large with all the amenities you could need free toiletries, hairdryer tea and coffee . Bed and sleep quality good Reserved a table in the dining room for 28 . Food. (carvery) was good quality and plentiful . Will deffo stay again even if just a weekend break Although they do entertainment murder mystery night

"Beautiful views from dining hall"
Cat M, 07 Mai 2019

Our party stayed here after a day out at Catton Hall. They laid on a bar and a massive meal for our party . We where maid to feel special and they provided us with numbers rooms of all different sizes to suit , the food was amazing and extra drinks where given after our meal, we went outside to see the beautiful view of Runcorn and Frodsham. Our party went to the main town for a night out , but when we got back to the hotel late they still looked after us, the breakfast was self serve and was all you can eat , The rooms are very clean and well looked after well worth a visit staff where accommodating for all our visit . I left items in room and staff posted them to us in Liverpool vaunt fault xxx

"Hotel with a view"
marilynstanley42, 06 Mai 2019

We stayed here for one night before walking the Sandstone Trail. It was the ideal place for us to stay as it is quite close to the trail, though a steep uphill walk from the train station. The room was comfortable and clean. There are lovely views out over the Mersey.

"Wedding stay"
boswell11, 06 Mai 2019

28 of us Stayed here 3/5 May to attend a wedding in the area. Excellent value for a excellent hotel . We all used all the facilities pool sauna steam room we were all super relaxed prior to family wedding .

"Peter"
Odyssey00242348409, 27 Avril 2019

the hotel was great, the facilities and restaurants were good as the people were very nice and very frendly. i also enjoyed the lesiure centre at the hotel wich meant i could spend more time with my family before the day ended. the hotel was placed in a very nice environment.

"Comfortable Stop with great Views and Facilities"
OverseasVisitor_10, 25 Avril 2019

Frodsham afforded a convenient stop for a visit to nearby (20min) Chester Zoo. We were pleasantly surprised at the wooded hilltop location with extensive/dramatic views over the Mersey and wind farm. Plenty of parking, very welcome reception, large, bright comfortable room with coffee/tea making facilities, good TV and excellent shower/bath. A big bonus was the discovery of a huge indoor swimming pool and gym available to guests. Restaurant with same view is on site and lounges and conservatory available to relax. Would thoroughly recommend it and surprisingly historic Frodsham for those wishing to visit this area of the UK.

"Value for money with a view."
WeaverKay, 17 Avril 2019

Handily placed not far from the M56 in a quiet location. Spectacular views across the Mersey estuary from the restaurant plus immaculately clean rooms - the bathroom was sparkling! Large car park. Restaurant OK but nothing out of the ordinary. Breakfast ditto.

"Our wedding"
steve1164, 15 Avril 2019

We had our wedding here on the 23rd of March 2019 it was fantastic everything went smoothly the people that organised it did amazing job all our guests agree the cleanliness of all rooms was excellent the food was great we highly recommend this place and Tracy the wedding coordinator does an amazing job thank you.

"Staff were lovely"
Passenger32317090643, 13 Avril 2019

We stayed here the night before flying out of Liverpool airport because it was good value for money and had all the leisure facilities so as we could relax and start our holiday early. We had a fantastic stay and despite a few problems with our room (bath tap not working and electricity went off) staff were quick to resolve the issue and very friendly and efficient. If we were in the area, we'd definitely stay again. Thank you

"Super helpful"
John A, 12 Avril 2019

An unexpected gem - not the architecture or the food (which was fine, just not memorable) but the staff. Super helpful, very friendly and committed to customer service. When I found that I'd left cuff links at home, they made some up for me from the sewing kits!

"Great Value"
mdp1, 12 Avril 2019

Stayed a couple of nights on business. Lovely location and great views. Reception area roomy and bright. Includes Gym and Swimming pool for residents at no extra charge. Rooms are a little dated but decent size bed plus tea and coffee which so many similar hotel's have done away with. Several function rooms of varying size . Restaurant on site with great views across the River Weaver. Good ambience. All the staff were pleasant and friendly. Great value for a budget hotel.

"Top Class Hotel Set in Incredible Location"
Terry O, 11 Avril 2019

I have just returned from this excellent hotel,during which I had a couple of minor problems caused by other inconsiderate staying guests.The staff were the best I have ever dealt with and the problems were resolved to my complete satisfaction.The room was very clean and had a balcony with excellent views of the surrounding countryside,which was stunning,the spa centre was very clean and extremely well maintained.All this came at a very reasonable price and I will definitely be returning to this wonderful Hotel.Thanks to all the Staff.

"Nice place if you don't want to sleep"
663Debra, 06 Avril 2019

Your location Map data ©2019 Google Terms 200 m Best Western Forest Hills Hotel Friendly staff, lovely food and room was clean. However, we didn't get any sleep!! A noise like a washing machine running constantly outside of the room kept us awake all night! Room was hot and we couldn't open the window due to this. Emailed the management last week..... still haven't bothered to reply!! This was a Groupon booking and I feel we were given the worst room in the hotel. Debbie Knapman debaknap@gmail.com

"Lovely stay, will be returning"
Nicola S, 02 Avril 2019

Overnight stay, room was clean, staff on reception very pleasant,pool area, jacuzzi basic but functional. Lovely grounds for a walk. Evening meal was OK as was breakfast, ran out of plates,sauce, staff in restaurant seemed a little inexperienced but hasn't put me off returning .

"Awful food!!!!!"
Quest38893346190, 02 Avril 2019

Food was diabolical and the room was stuck in the 70s. There was a carvery in which we heard 4 separate complaints about cold it was so we opted for the snack menu. I got pizza which had big chunks of dry hard chicken and my partner had a microwaved burger. Neither of us are fussy but we could hardly eat it! I booked it for my boyfriends birthday and was extremely disappointed.

"Questionable deal"
Bernadette T, 31 Mars 2019

I purchased groupon voucher for my mum as a treat for her birthday. Room clean and as expected, the real disappointment was the evening meal. Food was very poor, starter of prawn cocktail consisted of 2 lettuce leaves with tiny prawns and a dash of sauce, more sauce was requested which was brought to us again in a tiny dish. Main meal we both order pan fried chicken with roast new potatoes, bacon and cream corn, what we got was a piece of anemic chicken sliced in half on some boiled new potatoes with not a sight of bacon. We questioned the new potatoes and the waiter was going to check with the chef but we never saw him again. Pudding was OK. What inflamed the situation was the table next to us were obviously not on a groupon deal and received food which looked far superior to ours- surely despite the fact that this is a deal should not make the quality any different from other diners. Redeeming factor was the breakfast which was very good. Will not be booking any more birthday treats there- advise not to book a Groupon deal here.

"Average"
W7442XUpeterb, 30 Mars 2019

Quiet location, views over the Mersey. Plenty of parking, pool warm but a bit crowded. Evening meal not great, breakfast ok but nothing special. Room was clean , decent sized but dated. This hotel is average and a bit overrated on this site imho.

"Hotel visit"
Tour13135831361, 27 Mars 2019

Also forgot to mention no shower only a bath and a very strange bath some sort of a bubbly bath which you don't need when you're in a hotel Do you want some meat fast quickly you don't need to spend 10 minutes in the morning trying to work out how my bath works

"Margaret Royle,s 102 Birthday lunch"
Alan R, 25 Mars 2019

Took Mum for lunch today as it was her 102 Birthday. Fantastic service and lovely food, the staff and chef made her day Thank you. We had a great view from the room over looking the Mersey and Liverpool.

"Lovely Stay"
Kenny445, 25 Mars 2019

Peaceful and relaxing. Clean Room and very spacious (Family room) Beautiful Views at breakfast with a nice selection of food to cater for all. The swimming pool and spa tub were lovely and warm which is amazing, we have young children so no blue lips after 5-10mins. The staff are really helpful and friendly and are a credit to the hotel.

"Lovely"
433mirandam, 19 Mars 2019

Spotless room. They could think of upgrading the teeny tiny TV in the room. Comfy bed. Didn't think much of the dinner but breakfast was wonderful. Enjoyed a massage in the spa. All in all an enjoyable stay in a lovely location.

"Night away"
sharona14, 10 Mars 2019

Hotel is spotless, the staff so helpful, smile on their face all the time, used the gym, brilliant, we went in the small one, which is used for classes, as it had everything we both like and use, the guy came and said we have the other room, but said you can use this one , long as we were happy, he even showed hubby around, and said your welcome to use any time, thank you , sorry don't know his name , we were there sat 9/03/19, great guy. Got our room which was lovely and clean, went for a lovely walk, oh my the views are worth a visit on their own, breath taking, used the bar in the afternoon, lovely lady, blond hair, and girl with blue hair, so so helpful, had meal in the evening, mine was great, had salmon, asked for it to be well done, beautiful, the lovely Irish girl looked after us, she did tell me her name, but can't remember it, she was fantastic, had a laugh with us earlier, you have it right, will definitely come again. Thank you.

"Beautiful view from our room"
Lynsjt, 05 Mars 2019

This visit was a stopover with a friend do we could venture into Liverpool together, I'd actually won the stay as a prize. The first lovely surprise was the view from our twin room, straight over the estuary and we could see for miles. We didn't get to sample the evening meal, as it was only served between 7 and 9, and we were going out. The room was very clean and comfortable, with coffee making facilities, but the really lovely thing was the quietness, due to the peaceful hill top location. Breakfast was full English with buffet fruit as well, and freshly cooked eggs and toast offered, lovely, would recommend!

"In a great location with views over surrounding countryside"
Christine130749, 03 Mars 2019

This is a lovely hotel set at the top of Frodsham with good size bedrooms, friendly staff, a fitness and leisure centre with pool. Breakfats is excellent, again with friendly and helpful staff. Very convenient for Chester and surrounding areas

"The worst food I have ever had"
linnyryan, 03 Mars 2019

Room ok,bathroom antiquated Gym not as advertised. Only one of each piece of equipment, rowing machine dodgy,has been hammered.no weight machine no air con like an oven in there!!! Evening meal where do I start-up - not as per pictures no presentation definitely not fresh looked as if rewarmed numerous times. quite inedible and tasteless the worst hotel food I have ever had. We weren't the only ones to complain only response was I'm sorry. Only decent thing was the coffee!! Staff seem disinterested! Feeling quite ill since eating food! Swimming pool sauna and steam room were ok. So disappointed as reviews for food were good and looking forward to a treat Save your money book elsewhere!

"The perfect Wedding Venue"
UKGlobalTraveller, 27 Février 2019

My sister was married here last weekend. I have to say that General Manager Kieran and his team went above and beyond in every way in respect of service food quality attention to detail and basically ensuring that the whole day went without a hitch. I really can't thank them enough. Extra Thankyou to Matt for all his help too. If you're looking for a quality venue with exceptional personal service then you should seriously consider booking here ...

"Amazing hotel views with exceptional customer service from staff"
amz84uk, 27 Février 2019

We stayed at the Best Western Forest Hills hotel last weekend (Fri 22nd Feb - Sun 24th Feb), and were absolutely amazed at the customer service shown by all staff. There were 5 of us, including our 11 month old baby in two-rooms. The checking-in process was swift, and our table for dinner in the evening was booked at reception. The waiters at the restaurant were all superb, and we spent almost 3 hours in the restaurant enjoying our 3 course meal (we've never spent so much time in a restaurant)! The supervisor from New York (sorry, didn't get her name) was so friendly, and really gave us a warm welcome, especially as it was our daughters first proper holiday. The supervisor even went the extra mile by making a small special dish for our daughter, which was so kind of her. The swimming / sauna / etc were all clean and nice. The only very minor drawback of this hotel is that there are no lifts (staff available to help), and the rooms do not have air conditioning. We were very warm in the rooms, even with the heating off, but who would expect the need for a/c or fans in February!? Nonetheless, the rooms were spacious and clean. The staff on the second evening for dinner were just great too. The pre-set menu was the same, so we asked if we could substitute for snacks. Unfortunately Ellie wasn't sure and hesitated. However, upon speaking to a few staff, the head chef and Becky were again very helpful and accommodating. They just couldn't do enough for us, and we're ever so grateful for the hospitality shown - definitely recommend this and will try to visit again soon! 5* service! Thank you to all the staff, from the 4 of us (including our 11 month daughter)!

"Vickers Wedding"
Rebecca V, 26 Février 2019

I had the pleasure of having my wedding at forest hills on Saturday, after nearly two years of planning I can honestly say the hotel staff from the first meeting until the day could not do more than enough for us. Tracey, Charlotte and Helen were amazing always there to help with any questions or bridezilla moments I can't thank them enough. On the day Kieran was just amazing completely took over all the stress I was under and made me feel amazing and so relaxed, he catered to every little detail (even cleaned my muddy heels) not just for the bride and groom but for family and friends and everyone was singing your praises Kieran so thank you so so much for making our day so special. The bar staff were amazing especially one lady who I forget her name, so sorry but was from New York was fantastic. There are just to many names to mention but they were all very helpful and couldn't do enough for everyone. The food was excellent not one complaint from anyone even my kids who are so fussy were raving about it. Rooms are clean and the pool and spa is amazing especially the month free pass before the wedding for the us and the kids to use was so enjoyable for all of us. I can honestly say the whole day was perfect so many beautiful memories have been made and that's through the hard work all staff put into making it so special. I had my perfect day, I felt like a princess and I know my family and friends will be returning, you have had so many excellent reviews from all of them. I look forward to my anniversary visit! Thank you all so much for our magical day. The happily married couple. Rebecca and Richard

"Lovely hotel with beautiful views "
451sank, 17 Février 2019

Stayed here for valentines day. We were in a room with a balcony. We arrived early but we was able to use the steam sauna jacuzzi and swimming pool facilities until check in time, which worked out perfect for us because we had the afternoon to go out and explore before evening time. The facilities were spotless. Only thing was the heating was not warming up in room 216, and we mentioned this at reception. The receptionist said she will look into it. We requested a fan heater and was kindly given one straight away. The heater kept our room lovely and warm. We decided not to opt for the valentines meal but decided we would have a few drinks at the bar and then order from the snack menu, but when we went downstairs we was informed that we can sit in the lounge area with our drinks, and have our snacks there. Our only grumble is that the atmosphere was dull with no music or television on and that made us change our plans and go out for the evening... Which was quite disappointing as we wanted to try the chicken tikka masala dish out from the snack menu, but We ended up getting a taxi and went out for an Indian meal instead. We are booked into this hotel again in April, and we have requested the same room. We hope best western will take into consideration the comments from our review and make us give 5 stars next time. All in all we loved it. Beautiful setting :)

"Valentines stay"
231alexa, 15 Février 2019

Stayed for one night with my husband on Valentine's Day. We booked via groupon, which included breakfast and 3 course evening meal. They had a set valentines menu which was excellent, loads of choice and the food was delicious. Glass of Prosecco on arrival too. The staff were wonderful, really friendly and attentive. Room service was great too. Rooms were comfortable and immaculate. All in all a fabulous stay and we will definitely return.

"80th birthday celebration and overnight stay"
elizabethscanlon, 12 Février 2019

Hotel room very comfortable. The only problem with the celebration was we had to go out of the hotel entrance to go into the room where the celebration was held. This was because there was another party being held in the room before ours. As this was in January it was cold and dark and not very pleasant as a hotel guest. The breakfast was excellent. The hotel is in pleasant grounds and has a panoramic view of Cheshire countryside.

"Birthday weekend"
probbing, 10 Février 2019

Just had another AMAZING visit to our second home, we are always welcomed with open arms ,such wonderful staff and wow the new chief is fantastic , our meals were absolutely delicious, I cannot recommend this hotel highly enough so relaxing and all the staff are so friendly nothing is to much trouble for them . Thank you kerian and all your AMAZING staff Regards Lorraine ,Anita and all the girls see you soon

"Average"
robertdV4115NC, 01 Février 2019

The internet was terrible, and the food was under average, but the place is clean and friendly. Fordham is a small place but very nice, and the hotel is in the best place in the town. The view from the hotel restaurant is beautiful. The staff was friendly.

"Great stsy"
garysM5871UJ, 31 Janvier 2019

I stayed at the Forest Hills Hotel last weekend with my two teenage children. We had a lovely family room which was perfect for the three of us. The staff on reception and in the restaurant very polite and courteous. Overall a great place to stay if you're in the area.

"BW Forest Hills"
darrenmoldham, 29 Janvier 2019

This hotel is very good but they do not communicate very well and they have NEVER recognised me being a Elite rewards member. No upgrades or drink offered upon arrival. The last two visits have left us being forced to have a meal in the restaurant firstly VERY early and on this visit part of a Christmas "replay" night where there was a small fixed menu with very basic food. Other than going out for a meal (via taxi) we were forced to accept the situation. NOT very good at all, especially when the staff seem to have the attitude of "tuff s**t" which was shown the previous visit.We will stop there again but not soon........sadly.

"Great weekend break, good quality & value"
Elizabeth C, 27 Janvier 2019

My fiancé & I stayed here on a Saturday night in January. We had a lovely ground floor room with a double & single bed, well stocked tea tray, modern refurbished bathroom & a lovely view over the central courtyard & fish pond. We enjoyed using the leisure facilities here - large pool & jacuzzi, sauna & steam room. We attended the ‘Do It All Again' New Year's Eve event on 26 Jan, with a great 3 course meal and disco. We loved the Hill Tops restaurant & the amazing views over Merseyside from there. We also thought the food quality & service was great. We enjoyed the buffet breakfast the next morning, although it was a little chaotic, due to the high numbers of guests, with queues waiting for eggs at the hot food area in particular. The hotel has a great location, on Overton Hill, and has a large free car park. Overall, we had a great time here, and a fun party evening, and we thought that the value for money was excellent. We would definitely return.

"Amazing"
Claire C, 27 Janvier 2019

We have just arrived home from a wonderful weekend at the forest hills hotel where we renewed our wedding vows. From start to finish Charlotte has been amazing she would answer all of my questions promptly, and was extremely helpful! Both bob and Kieran where fantastic on the night and the day before making sure that everything went smoothly...and it did!! The lady on reception (I didn't catch her nane) was very helpful and friendly when we had to ask for a few things. We will defiantly be returning!! And a huge thankyou to you all !!

"Hotel with a view"
Passenger35843578236, 23 Janvier 2019

At first I thought the sat nav had gone wrong as you drive up through narrow streets climbing up a steep hill then it all opens up and the hotel is in front of you. The view over Ellesmere port at night when it is all lit up is quite a sight

"Christmas 2018"
Gary B, 20 Janvier 2019

My first experience of being away from home for Christmas. It was a very positive one, as staying at Forest Hills was a most relaxing experience. I stayed Christmas Eve, Christmas Day and home Boxing Day. A two day package, which was great value. The leisure facilities were a welcome bonus over Christmas. The meals were excellent, and the ‘light' buffet on Christmas Day evening was much more than substantial. I would definitely return.

"Ian G"
M5952MLiang, 16 Janvier 2019

Another great trip to Forrest hills. Excellent service, great pool,good location, value for money . A good place to escape to. The restaurant has Great views across the Mersey and North West from the hotels elevated position, plus the staff are 1st class.

"Fantastic Christmas dinner dance with friends over night stay Excellent value!"
Northop1, 15 Janvier 2019

Lovely welcome, friendly staff and nothing too much trouble! Beautiful Christmas decorations adorned throughout all the public areas of the hotel.3 course Christmas dinner was delicious except for my gluten free chocolate desert which was very disappointing (very dry and hard). Fantastic singers who doubled up as DJs and there was a great atmosphere. Buffet breakfast the next day was gorgeous. Room okay; perfectly functional and clean but was more suitable for less able guests as there was a high presence of pull cords and grab handles! Made hubby and our friends laugh! Nice to know though they provide this service for less-able guests. Would definitely return and recommend to others too.

"Excellent Gym Facilities"
danielreynolds637, 15 Janvier 2019

The best gym in the local area by far, the staff here made me feel so welcome that I looked forward to coming in to train. Pt sessions are available and advice is offered as part of your membership at any time inclyding diet advice and pratical training advice. The facilities are extensive with plenty of room to train for both weight training and cardio. I have also loved the use of the swimming pool, sauna, steam room and jacuzzi on site. Special thanks to Tim, Martyn and James for all your ongoing help with my training.

"Another very good stay "
ch00chter, 30 Décembre 2018

Stayed over the Christmas period, room was clean and comfortable, staff were very good, breakfast was excellent. Unfortunately I haven't given it 5 stars as my wife was unable to access the shower and we were unable to get a blue badge parking space

"Good budget hotel"
Torchythetourist, 23 Décembre 2018

We decided to stay over as we had been to watch footie and visit relatives for Christmas. Price was very good.We also paid to have brekkie .Oh my God the room was sooo hot! We tried to turn the radiator down but then all of a sudden it went off and it sounded like someone was banging on the pipes making a clack cacking noise for 10 minutes as it cooled down! The room remained boiling all night and I couldnt sleep! So I decided to open a window, we had to close it as the person in the room next door was having a smoke of something "pungent" out of their window!! As it was very late by now, past midnight we didnt get there until 11pm we decided to just try to go to sleep but it was just too hot! I think we were in an old part of the hotel with a peach coloured bathroom! The shower was very stiff and took me a while to turn it as it wasnt clear which bit you had to turn! The room was lovely and clean and there were lovely towels! Bed was so comfy, but noise in the corridor does tend to wake you up. Brekkie in the morning is served from 8am - 10am and was really good ; veggie sausages were available but we didn't have them as the tomatoes, beautifully poached eggs, mushrooms, toast and beans were lush! Staff were effiecient and friendly! The mini croissants were warm and fresh! We couldnt see the views as the morning was all low cloud and misty.

"No more peach bathroom"
grumpyelf, 18 Décembre 2018

Stay here for work a couple of times a year . Good size rooms which some now have updated bathrooms . Bed comfy and room clean. Towels on the small side . Staff friendly . Breakfast basic . Overall pleasant stay .

"Hotel location great, however some updating is required."
chris T, 17 Décembre 2018

My wife and myself stayed for one night for a Christmas party evening. The hotel is quite large with ample parking and located immediately next to the Sandstone Trail which is a really nice walk. The food is quite average but Christmas nights do not always provide an accurate view of the normal food service. The room was reasonable but the bathroom was like going back to the 1960's with a peach coloured suite. The sink was cracked and the bath was just old. With a hotel of this standard the bathrooms really need ripping out and something far more acceptable to todays standards fitted. The staff were pleasant but very busy. Drinks expensive, as you would expect. All in all it's not bad but it does need some money depending to bring the rooms up to date.

"Relaxing and comfortable room"
BeverleySh, 14 Décembre 2018

This is the second time I have stayed at the hotel and so time to write a review. The rooms are spacious, comfortable and pristine clean. I had a room with a shower rather than a bath, which suits me, but you may need to specify when booking. Service was really efficient. I ordered room service which was there in a trice and the sauvignon blanc was particularly nice. I think the menu was limited, but the burger I ordered was very tasty. I will definitely be visiting again soon

"Appalling customer service"
AppalledBWFrodsham, 12 Décembre 2018

i am not one who usually partakes in any form of social media, but feel compelled to comment on what i witnessed today. I was at the hotel for a Christmas meal. What I witnessed on the next table was unbelievable. I do not know who the diners were. One customer politely asked about a refund as her husband could not attend as their son had had surgery.A female staff member came over to speak to her and was unbelievably rude, quoting terms and conditions that entitled her to nothing.The customer raised the point that she had notified the hotel the day before and been told they would cancel the order with the chef. The waitress went away to speak to someone. She came back and bluntly told the customer cancelling yesterday wasn't good enough. The customer did raise her voice once when the waitress tried to get her to move away to discuss it and she said "no everyone else wanted to know the outcome".The customer asked to see the Manager and I am furious at what happened. The Manager came and instead of speaking calmly to the the customer said that the waitress had said she was abusive, NO NO NO!!! she was not and as a Business Man myself I know you never deal with a customer like this.The customer correctly spoke of not delivering goods or services. Whilst she may not have quoted chapter and verse on the law she was right. If a customer was booked for an installation and had to cancel the date, I don't send a bill for goods and a days work that did not take place! You cannot either. In my opinion your terms and conditions are void in law. The Manager then said if you had been polite i would have given you a refund. Such bad customer service. Eventually saying it was to shut her up. Good on you customer you were right and never leave your witnesses to discuss in a dark corner.I was so aggrieved having been witness to the rude waitress that if the Manager had not relented i was going to step in, If the waitress had been an employee of mine I would have been thinking time for a Warning or P45. Whoever you are i still think you should report this to Best Western and certainly in this instance you deserve an apology. If you want my advice, don't come to this place and expect to be treated reasonably, quite clearly the General Manager has no idea of customer service, and neither do most of his staff, they just want to take your money. I'm never coming here again. Disgusting behavior.

"Speciality evening"
Jaybsunny, 08 Décembre 2018

Really enjoyed the Speciality evening held last night. We have now attended several of these evenings, and they have all been very good. The food and wine was once again, excellent. We were lucky enough to have a table in the window, so had a lovely view of the estuary. Our room was lovely and clean, perhaps a little too warm, but opening a window seemed to solve that. All staff without exception were polite and happy. The girls at Breakfast were run off their feet, but still managed a smile. Kieron has an excellent team of staff. We would recommend Forest Hills and no doubt we will be returning.

"Gourmet Dining "
187069John_B, 08 Décembre 2018

Fantastic evening with superb food and awesome wine. Kieron and team were brilliant. Executive was a delight and breakfast great. Good leisure facilities really enjoyed the morning swim. Thank you all. See you again soon

"Wonderful hotel with amazing views over the Merseyside and Halton eusturies!"
Susan C, 29 Novembre 2018

From the moment we entered we was greeted with a friendly smile from the reception staff.... our room was beautiful and very clean... The restaurant and very friendly staff served amazing al la cart food.... The restaurant is beautiful with views of the Eustury of Merseyside and Halton.... Would recomend this Hotel oh and check out the Christmas party nights Great Entertainment ….. Keiran McCabe General Manager also makes his gusest feel very welcome

"Very disappointed - Will NOT use again"
_anita_bird, 27 Novembre 2018

Stayed here overnight last Friday with my daughter to rest whilst having a couple of days shopping in Chester & Cheshire Oaks. First impressions of our room where not bad, clean and tidy but in need of some updating, but for one overnight rest it was fine....... Did I say REST !!!! it was far from it. When were arrived there was a wedding going on in the main restuarant so was told dining there would be in a side room which was ok and we had a lovely meal in there, but then things went down hill for the rest of the night. The room they gave us was only a short distance from the restaurant where the wedding was going on so we could hear the disco going on till late in the night, but worse than that, our room was surrounded by the guests to the wedding and all night long into the early hours there were doors being banged shut, people running up and down the corridor, people stopping and having a chat in the corridor outside the rooms. The room next door to us someone was knocking continuosly to be let in at 2am in the morning, then because there was an adjoining door between our rooms we could hear them talking, and so it went on and on. Why on earth we were given a room in the same section as the wedding party I don't know??? we should have been given one well away from there or even on a different floor. Surely this would be common sense or was it a matter of you booked via a gift voucher so tuff ??? Next day myself and my daughter were drained and knackered which put a downer on our Christmas day out that day. Oh and by the way, take your own pillows, the ones on the bed were so lumpy. Will definately advise friends not to stay here.

"Great Hotel"
jean c, 18 Novembre 2018

Took 40 people here for a Bridge weekend and the service and food was excellent. A fantastic view from the room and the staff worked really hard to make sure we had an excellent stay. The room was warm,stylish and very comfortable. Jean Chinn M.B.E

"Excellent Service"
Gail M, 13 Novembre 2018

My daughter had a wonderful 13th birthday party at Forest Hills. The children had great fun in the good sized swimming pool for hours. The staff were very efficient, and they couldn't do enough for us. The afternoon tea was lovely and fresh, and the attention to detail was excellent. I recommend a visit.

"Good Conference Facility"
gos1956, 12 Novembre 2018

Held a company conference there last week. Good facilities and great 2 course lunch as part of the package. Room was was well set up with tea/coffee/bacon sandwich as part of the deal. Staff were very efficient and helpful.

"Great hotel"
Alistair S, 11 Novembre 2018

Stayed a few times of late whilst on business. Can't fault ..hotel and staff are all superb. Has a great pool facility with sauna and steam etc all very clean and adequate. Ample parking quiet location adequate Wi-Fi throughout. Rooms of good size clean and quiet...exceptional value..would always return

"Lovely place"
Billy M, 07 Novembre 2018

I've stayed here before will attending a variety of functions, from start to finish staff helpful professional. Room was spacious clean.The location is a little isolated but perfect. The Dining room has some lovely views and of an evening lights up beautiful.

"Lovely place"
Denise H, 06 Novembre 2018

Second time I've stayed here. Fantastic rooms and food. Staff really friendly. Good choice for business or leisure. Also has gym facilities but I haven't used them. Frodsham centre is nice with some decent pubs.

"Superb staff help make it a great hotel"
Roger C, 04 Novembre 2018

The hotel sits in splendid isolation on top of a hill with magnificent views of the Rivers Weaver and Mersey from the dining room windows, with Liverpool and the Dee and Mersey estuaries seen in the distance. The lobby is spacious and our room, a family room, was large and spacious with a large, comfortable double and two large singles as well as table, settee (a bed settee incidentally), and two comfortable chairs. The room was clean, the lighting good and the bathroom was modern and well-appointed with a generous amount of towels for myself and my wife and two grandchildren. We ate in the dining room in the evening where the food was good quality, well-cooked and presented and there was a decent children's menu. The stars though were the staff who were brilliant, looking after our young grandchildren and treating them as honoured guests. At breakfast we were given a table in the window with that wonderful view and again the children wanted for nothing – not that we were ignored, the staff went out of their way to be friendly and helpful. We did not get round to the swimming pool, spa or fitness room but elsewhere everything we saw in the hotel looked in good order and well cared for, If there was a gripe, the internet signal in our room was not the best. It was there but a little shaky so, as the phone signal was good, I used a MiFi router instead, so it was not a problem. Apart from that niggle there were no complaints, the price, including breakfast, was excellent – children are free incidentally. It is a superb hotel and I will happily stay there again with or without my grandchildren. The location makes it a good spot for nearby places such as Cheshire Oaks, Chester, or, in our case, Chester Zoo

"Three day stay"
tonychurchill, 02 Novembre 2018

Stayed in this hotel for three nights while on business in the area. Great location and I was able to get in and out of Manchester and Liverpool city centres very easily. Plenty of parking at the hotel and set in a quiet location with views over the Mersey. Staff are very friendly and helpful and the rooms clean and comfortable. I used the gym and sauna every day and the staff there were also extremely knowledgeable and helpful. I will definitely be staying there again.

"Night out at frodsham stay in bestwestern forest hill"
Cheryl A, 23 Octobre 2018

Room was lovely. Immaculate. Couldn't complain the staff were very friendly reception staff and restaurant staff. Parking available easy to find .could find a better hotel price was reasonable to breakfast lovely and not expensive

"Friends wedding in August 2018"
Darren C, 22 Octobre 2018

We had a great experience at this hotel over the August Bank holiday. Our friends had their wedding ceremony and evening reception at this hotel. The service everyone received was fantastic and all the staff at the hotel made their wedding exceptional. This hotel has great amenities for families of all ages and the room we stayed in was excellent. I would like to say a special thankyou to Kieran who organised our friends special day.

"Chester"
Paul F, 11 Octobre 2018

I did my last delivery of the day and looked around for a Hotel, Not too far from Chester with decent parking and handy for the Motorway in the morning, I hit the Jackpot... Lovely Hotel with a fantastic view of the Mersey from my bedroom window, (If you Golf this is the place for you) ... Very good staff nothing too much trouble. My room was a fair walk but not too difficult, the decor of the Hotel is very good, the room was Large and very comfortable all the amenities worked fine. I had a meal in the Hotel and it was very good (Lamb that melted in the mouth), a good selection on the menu and very reasonable, the Breakfast in the morning was a Buffet and lots to choose from.. I will definitely stay here again... Work and Leisure

"An absolute pleasure"
fishkinger, 08 Octobre 2018

I have to admit that we were expecting an average experience at this hotel, but it exceeded our expectations in every way. We received a warm welcome and all staff were friendly and keen to help us. The evening meal was excellent in both quality and quantity and the serving staff coped professionally with a large group of us. Breakfast was self-service and we were free to enjoy as much as we wanted of the outstanding range of cooked and fresh food on offer. Our bedroom and en suite bathroom were warm, immaculately clean. The bed was firm but comfortable. The room had clearly been refurbished and was in excellent condition. (Some other members of our group had older rooms, but they still remarked on their cleanliness and, to the best of my knowledge, also shared our positive opinion of this place.) My wife and I wouldn't hesitate to return here.

"Darts Convention"
vatman6666, 08 Octobre 2018

Our group more or less took up the whole hotel for our event. The staff & management could not do enough for us & our event ran as smoothly as any we've held. Big thank you to all the staff &-to Helen for all her pre-event help. We enjoyed it so much, we've already booked to go back in 2020!!

"Poor restaurant"
tclixby, 05 Octobre 2018

I found a large piece of paper in my dessert. I pointed this out to the restaurant staff but received no apology. I was told that by chocolate brownie had been baked on greaseproof paper. I will not be visiting Forest Hills again.

"Disgusted!!!"
Em7324, 05 Octobre 2018

Been using their gym for over 8 years- all the equipment is old ALOT broken, the step climbers don't work properly and haven't in at least a year, only one of the elliptical trainers works correctly, one of the treadmills is always out of order and then the weight machines upstairs- non of the screens work many have tape on them because they have been used so much and not updated!!!! AND THEY ARE PUTTING UP THE MEMBERSHIP PRICES with no renovations or updated equipment and a jacuzzi that hasn't been working for weeks!!! APPAULING from management and they are losing a lot of members in the next few months including me!!!

"Almost 5"
Ceri g, 03 Octobre 2018

Stayed here last night for work purposes. Easy to find, loads of parking and all the staff are friendly throughout. Had a bar meal that was excellent value and very good but had to wait until 6pm as no chef in until then. Breakfast was decent but not great so overall 4/5 and will stay again

"Wedding!"
kaymeddick, 30 Septembre 2018

Just back from an overnight stay celebrating my nephews wedding. Hotel was lovely and clean, food was fabulous especially breakfast, staff were helpful and had a great stay. Would definitely stay again! Thank you for a wonderful comfortable stay

"In need of some major updating"
karl s, 27 Septembre 2018

Here on business Superb potato on with amazing views Shame best western have let it rot The pool and shower areas are very 70-80s looks like it has t changed since I was a kid Falling apart one of the worse best westerns iv been in Could be amazing with a bit of money thrown at it Decor is very dated Staff are amazing

"Pleasant Stay"
Rozza8, 24 Septembre 2018

We spent one night at the Best Western and were very pleased with the hotel. The reception staff were helpful and welcoming, although the restaurant staff (evening meal and breakfast) were not as forthcoming! Our room on the first floor was clean and had all amenities as required. However, we needed to ask for a second set of bathroom towels but this was quickly remedied. We had a snack evening meal which was fine. Breakfast was good although the mixed chopped fruit of plums, oranges and mostly apples was rather bland. It wasn't easy to locate the exit to the terrace for taking photos of the Mersey and Liverpool in the distance but the bar gentleman was most helpful in showing us the way! We discovered the Frodsham Memorial walk further down the hill from the hotel, about 10 minutes to the memorial through the iron gates. This afforded a stunning view of the Mersey etc and was well worth the extra time and effort. We enjoyed our stay and would revisit should we ever come to the area again.

"Popped in for a pint"
CheshirePauline, 21 Septembre 2018

Well we got the best seat in the house today. The rain was lashing down so we thought a bar snack was just the thing. If the bar food is anything to go by then a la carte will be amazing! Lovely views over the Mersey. So far so good!

"Great value for money"
carold54, 16 Septembre 2018

Set in a lovely quiet location. Attentive friendly staff. No frills, good value for the price paid. There is a need for some modernisation, but it could not be faulted too much as everything was very clean

"Average"
team c w, 13 Septembre 2018

Stayed here for 1 night,on first impressions, rooms could do with an update, they look dark and dated. The staff were helpful and friendly, check in was efficient and informative. We were part of a wedding party, the food at the wedding breakfast was all very tasty. Quality of sleep was poor as there was a loud banging/clanging noise that went on all night. As if there was a generator of some sort firing up every 10 minutes, just outside of the room The breakfast buffet in the morning was a bit of a shambles. We were seated by lady who gave the impression she was the manager. We were seated and asked if we would like toast/tea/coffee and asked to help ourselves to the buffet. Lots of tables were dirty and needed clearing, the buffet was not well stocked and service was slow. The staff at breakfast looked stressed and "pulled out" which seemed odd as the restaurant was not busy. Slow service aside, the food was once again very tasty and I was very happy to see mar-mite available (not many buffets have it!!)

"Family Room"
Anjantoo, 29 Août 2018

This is the second time we've stayed at this hotel just for the family room. Not many hotels seem to do this. A quite large room with two single beds, a double and a bed settee. Perfect for even slightly larger families. Even has a fridge! This was the first time we actually booked breakfast and it was well worth it. The best thing about breakfast is you have your eggs cooked to order then help yourself to bacon sausage, tomatoes etc. Very friendly helpful staff who gave me a quick geography lesson on what could be seen through the enormous windows (Liverpool, river Mersey, Ellesmere Bridge etc).

"Good hotel with pool for kids"
Georgina70, 26 Août 2018

Lovely room, quiet location on top of the hill looking out over the valley. Pool for the kids and gym which was pretty basic. Breakfast good choice of everything. Good location for all attractions, plenty of parking.

"Nice break away"
Clare T, 26 Août 2018

Stayed here for 2 nights with family. Teenager and toddler. Room was big with double 2 singles and a sofa bed. Room was clean and had bath and shower. Used snooker room for a game. Used pool a few times and both kids enjoyed it. There is a smaller children's pool, hot tub sauna and steam rooms. Food- had a bad snack and it was nice Breakfast was standard Buffett We went out to local restaurants too. Staff friendly and helpful. Bar / reception areas clean and comfortable seating. Wi-Fi good. Would stay again

"Friendly but unbelievably hot"
James P, 23 Août 2018

Great location in a very nice town. The facilities are good. Nice gym and pool. Staff are very friendly but the rooms are unbearable at night. The heat is unreal. None of us got a single decent nights sleep. Such a shame and spoilt what should have been a great trip.

"Great Hotel for Exploring Cheshire and North wales"
Andrew D, 21 Août 2018

Lovely hotel, tucked away at the top of the hills overlooking the Cheshire Plains. The hotel has a number of useful amenities and breakfast is great value for money. A few of these amenities, gym equipment and bathrooms need updating, but nothing too drastic. Certainly recommend a stay here.

"Great location with friendly staff"
Christine O, 20 Août 2018

This is an excellent hotel with friendly and helpful staff. Well worth a visit. Great location with access to the historical city of Chester, Liverpool City Centre and amazing views from Frodsham Hill.

"Stay at hotel"
B7152FJpeterw, 14 Août 2018

I went to this hotel during a Kirbys holiday. The room had a comfortable bed and the bathroom had a powerful shower. The hotel meals were of good quality and staff friendly, breakfast was buffet and dinner waiter served. The hotel is on the top of a hill, so walking to the town is not an option as roads have no footpath. The hotel has a leisure centre. There are good views of the river Mersey estuary. Recommended.

"Short break with coach party"
Angela B, 13 Août 2018

The hotel is situated in beautiful surroundings and has breath taking views. The room was clean and comfortable with plenty of wardrobe space. The dining room was welcoming as was the reception area. The food was good and the staff friendly and welcoming. We had a fantastic weekend and would definitely visit again,

"First class"
Rebecca C, 13 Août 2018

Hotel is excellent. Staff are helpful and friendly. Rooms are large and beds are very comfortable. The whole hotel is exceptionally clean and tidy. Food and drink are extremely good. I would definitely recommend this hotel

"No A/C in bedrooms and windows don't open!!"
Dusty-traveller, 13 Août 2018

We stayed one night while in Frodsham visiting a relative. The hotel is definitely showing signs of age, but the staff more than make up for this with cheerful and efficient service. We booked thinking that since the website stated air conditioning (we stayed during the horrible heatwave with temperatures in the low 90s) so were dismayed to find out that while the public areas are air conditioned, the bedrooms are not! We were given fans, but this did little to alleviate the hot room and we barely slept. The huge windows overlooking the Weaver only opened a mere 3" at the very top and were useless. To add insult to injury, the air conditioning from the public hallway came in under the closed door to the sauna on our side. It was temping to leave the room door open to the corridor just to have a little bit of cool air! It wasn't until I wrote a review to the Best Western complaining about the lack of a/c or opening windows, that the manager Mr. McCabe personally wrote to say that the windows are banded for safety reasons, hut had I asked, they could have been opened. In fairness, when I told the front desk how hot it was in the room and they offered fans, that would have been a good time to inform me of the option to open the windows! However, aside from the hot room, I was very pleased with our stay. We ate dinner in the restaurant and enjoyed a good meal with fresh, well-prepared ingredients along with good service - despite the restaurant being quite busy. We also had the included breakfast in the morning, and again, were very pleased with the buffet set-up along with the fresh eggs cooked to order. Service was quick and cheerful. Should our travels bring us back to Frodsham, I would choose to stay here again -- especially knowing the windows do open upon request! We didn't have the opportunity to use the pool or spa, as we were mostly on the go, but this is a lovely amenity for guests.

"Very Satisfied"
l0rraine13, 09 Août 2018

Didn't stay at the Hotel but it was lovely and clean Went for Lunch 08/08/2018 It was a 2 course lunch - although the restaurant was quiet the two ladies on duty were very pleasant - my Husband is Gluten Free which they fully understand which is reassuring. We enjoyed a wonderful meal and will return again

"Overnight stay."
jason C, 07 Août 2018

Booked in for a one night stay on Monday 6th August 2018. All seemed ok. Went out for food and once came back to hotel room which was 98 situated bang next to the car park, for 2 constant hours (half 10 ish to half 12 ish) they were what can be described as boy racers with what I'm semising as under age girls in and out of the car park. They where really loud and disrespecptul for the hotel guests. Have to question why would kids be going down side of the hotel at that time of night. Read reviews and it seems it's been going on for years so God knows why it hasn't been dealt with already. Ended up leaving the room and hotel and had a two hour drive to complete at 1am in morning.

"Strangly placed but overall friendly hotel."
jaybG3016RR, 02 Août 2018

Overall the hotel requires a major upgrade looking shabby throughout. Our room had a balcony, no furniture on it though. Not air-conditioned but could sleep with the balcony door open which as it was so hot we had to do. Would have been nice to have some bottled water and glasses in the room. Bed and bedding was extremly comfortable. Staff helpful and friendly except for one; more to follow. Beautiful vantage point to watch the sunset and a lovely close short walk to a WW1 memorial to local men with superb views across the Mersey and over toward the North. Only meals eaten there were breakfasts which were excellent, staff happy to do more eggs as required and a good choice of food. Had a late large breakfast party for family the day after a funeral (the reason for our stay) before we all went seperate ways. Staff could not have been more kind or considerate. Post family breakfast we were told by staff that our non resident family could have free use of the pool area with the resident family members as we'd had breakfast for 10. However on going through to the spa, one staff member, Diane didn't believe us at the spa desk and made it very obvious that she thought we were trying to get non residents in for free (2 adults and 2 children). Even though Tim, a senior staff member said that it was ok and overrode her, unfortunately Diane persisted in her questioning and quibbling and made us all feel very uncomfortable, my newly widowed cousin, her mum and brother were close to tears the 2 little girls who'd just had to attend their father's funeral the day before were, despite trying to protect them very aware and upset and needed a lot of reasurance. Eventually Diane walked away from the desk with a face that hid nothing of what she felt without speaking to us further. I waited until the rest of the family had gone to change and went back to speak to Tim and explain why we were there and why we'd been allowed to have free use for the non residents which I really felt I shouldn't have needed to do. Tim could not have been more helpful and reassuring. I believe that Diane was possibly behind a screen so would have heard my conversation, either way I feel that she would have been informed of what I said by the time we left yet on leaving the spa area and handing her my used towel, giving her ample time and opertunity to say something to me she chose to remain silent except to say I could leave the towel with her, without a smile. Not the customer service I expect nor would I think that the hotel would do either. Obviously a communication problem but the non confrontational way would be to allow a family of 4 ladies, 1 man and 3 children in to use the facilities and then to go corroborate their story. If we were telling lies as Diane made us feel we were, then we would have easily been found wearing not a lot in the pool and she could have charged for it's use. We were hardly going to run away! 4 of us were residents. Pool/sauna/jacuzzi used, steam room out of action. Tim came and checked that we were all ok a number of times and couldn't have been kinder and apologetic making us feel welcome and at ease.

"Overheated in room."
stephmix, 02 Août 2018

I was disappointed when we entered the hotel, as the public areas aren't particularily welcoming or nicely firnished. Gave the impression of being a business persons stopover place than a nice place to spend time. Some of the chairs and sofas were well worn, to be flattering, grubby looking, some were newer. But the whole effect was unappealing. The reception staff were ok, nothing special. Although one slightly more mature lady was more impressive later on in our stay. The room was fine, standard furniture, nice table and chairs. Very nice pool, really enjoyed my time in it. However, the heating was on 24/7 in the room, pool and gym. The comment by management to another reviewer who had stated they'd been boiling in their room, was to say that the heating wasn't on, wasn't true. There is a large pipe (we were in room 212) running the entire length of the room, too hot to touch, on all the time we were there. The staff were aware of it, said that no room had air conditioning, the hot pipe was for the hot water for showers etc. They knew about the pipe roasting the rooms, and lent us a fan. So, it was massively in addition to the ambient temperature, and we only suvived by having the window open all night, fully into the toom, the fan on full, and put wet towels over ourselves. Even so, we didn't sleep well. Why, like every other hotel, do you not insulate and box in the hot water pipes so it doesn't affect the rooms? The radiator being off doesn't mean the room isn't being heated!!! Also the gym, which we had looked forward to using was stiflingly hot, so impossible to use. Much hotter than any of the other public rooms, so it wasn't just the warm weather. And no-one was using it, so it wasn't that either.

"Pleasant stay"
Gnalnhoj R, 01 Août 2018

Had a pleasant stay for a couple nights here, Shame the jacuzzi was not working. Staff in the hotel were extremely helpful on reception and in the restaurant. Was a little disappointed with the food hence the average review. The room itself was extremely clean on arrival and upon return following a long day out. Quilts are wonderful for winter months but really do require summer thin quilts this time of year,

"Private party"
Susan D, 30 Juillet 2018

We had our golden wedding anniversary party here on Saturday. We had a trio and the restaurant was a perfect setting for this. Fabulous views, a very generous buffet, pleasant attentive staff all helped to make a wonderful evening. All our guests thoroughly enjoyed themselves. Thank you to all the.hotel staff involved in planning and on the night.

"Faultless "
Andrew B, 23 Juillet 2018

Stayed in executive room 106 and was very impressed with the room. Very clean, lovely views out of window and rabbits playing outside. Jacuzzi and shower in the bathroom was a lovely surprise as didn't realise the room had a jacuzzi. The staff where lovely and helpful and made us feel welcome at the hotel. Didn't get around to dining there or using leisure facilities but from what I have heard they are also spot on. Would highly recommend and will be back in the near future.

"A super location and very clean and comfortable hotel. Great for golfers!"
Barry S, 23 Juillet 2018

For golfers this is the place to stay on the Wirral. A very comfortable stay with good facilities and friendly staff. Near by is Delamere Forest GC (a gem with a green fee of only £75) as well as other well known courses such as Royal Liverpool and Wallasey which are about 40 mins drive away on the motorways.

"Family trip"
Gillian B, 21 Juillet 2018

Quite difficult to find the signs for the hotel disappear when you leave the main road. Lovely sitting with excellent views. Hotel a little dated & could probably do with modernising but saying that we had a very comfortable stay & everything was very clean. Staff very nice at reception, restaurant & health club. Breakfast very enjoyable with a good selection & service. Swimming pool very good & changing facilities very clean. Would stay again.

"Cb"
byrne67, 19 Juillet 2018

This hotel is amazing the leisure centre is very good all my family enjoyed it . The staff are all verry nice and the rooms are lovely the food was very good this hotel I will be back to very soon.....

"The best time"
probbing, 15 Juillet 2018

Just returned from the forest hills in Frodsham what can I say it's like a home from home the staff are great Elaine in the dining room and all her staff especially Shirley are so very welcoming Elaine and her staff on reception are wonderful always a wonderful welcome. The housekeeping staff are amazing nothing to much trouble for them, Kieran and his lovely wife should be so proud of them all . Thank you so much for your wonderful hospitality once again see you all in nov/Dec thank you all once again Regards Lorraine ,anita and sharon xxxxxx

"Two night stay. Go for it."
jcowleynwc, 10 Juillet 2018

What a pleasure to stay in this hotel. The staff were all courteous and helpful with a ready smile. Receptionist Katherine was mithered the most but was always ready to help. Great leisure facilities and food. The views are stunning but the hotel is on a hill.

"Shame about the gags and fan!!"
ell_son10, 09 Juillet 2018

The hotel itself, staff, location were fab, no complaints, clean friendly and very welcoming. The air conditioning in the rooms needs looking at, we had a sleepless night mostly due to the heat, but when you got too hot to sleep you turned the air conditioning on and couldn't sleep due to the sound of the fan. There was some issue with eggs at breakfast, you had to request how you wanted your eggs cooking ( boiled fried etc...) which was a nice touch, however, I had finished eating the breakfast by the time the eggs were ready, why can't you just cook a lot of eggs (like most hotels do) and let people help themselves? However, don't let my picky observations put you off, I would gladly return.

"Review of the gym classes"
zodie, 05 Juillet 2018

Just completed another fabulous gym class at FH and feel super motivated to smash it again next week. I have attended all of the huge range of classes on offer, from dance style fitness, or high intensity circuits, right through to peaceful yoga. In my positive experience the instructors are welcoming and knowledgeable. They create a fun and inclusive atmosphere in which I want to leave my comfort zone and move on to the next fitness level. Really pleased to see FH are now embracing sustainability with paper cups in the water machines.

"Such friendly staff!"
maryspears09, 30 Juin 2018

The hotel is in a lovely location looking out over Runcorn close by and Liverpool in the distance. Food fine, rooms grand but the really important thing is the super-friendly and helpful staff. Our group had problems trying to accommodate a visiting American speaker and family and, although there was no room at the hotel because of a wedding, they helped us find an alternative set of rooms, delayed lunch until our speaker arrived and all in all did a fantastic job. Thank you Forest Hills!

"Amazing views"
gertrudesurrey, 26 Juin 2018

Hotel satisfactory and staff welcoming and helpful. Room was fine and had fantastic views over the estuary towards Liverpool. If your room doesn't get the views, then eat in the restaurant which has the same. Nice short walk to the war memorial - views again! - don't walk back to the road as there is a short cut from the hotel. I used the pool and we both used the gym - good experience.

"Brilliant"
Christine C, 26 Juin 2018

Stayed here as members of a party from Lymington. Lovely room overlooking the estuary. Clean and comfortable. Couldnt fault the food really (apart from the chewy roast beef) it was all lovely, and huge portions. Once I had told a waitress about my two food allergies, they were great for the rest of the four nights, checking on everything I had ordered, AND they remembered which is unusual in itself. Great staff, friendly and smiling all the time. Everyone in our group of 39, as far as I know, was impressed with this hotel. Thank you to Kieran and all his staff.

"over night stay"
Keith B, 18 Juin 2018

stayed last night 17th june had bar meal burger bun came out without burger no mayo on blt my wife had bacon cold no buffet breakfast also kept awake all night with barking dog in room opposite last thing you need before 320 mile drive home left tired was not impressed

"Great Hotel, really helpful staff"
iwalle, 16 Juin 2018

We stopped overnight at this gem as we were attending a wedding. The hotel is in a great location, with lovely views of the Cheshire countryside from its elevated position in the hills above. The room was clean and comfortable. The wedding set up was lovely and the food hot and really nice, The spa is also really good and well worth visiting. The staff are really helpful, and went the extra mile for us when we accidentally left a few things in our hotel room when we left. Our overnight stay was very relaxing and I recommend this hotel. It is a really good venue if you are looking to book a wedding reception or a relaxing short break..

"A good best western"
kev241, 14 Juin 2018

I have just stayed here for 2 nights whilst on business. The hotel is in a quiet location with great views. Friendly staff and good sized rooms. I had trouble with a guest staying in the room next door who decided at 1:30 am it would be a good idea to play music on his mobile. This was no fault of the hotel and the night supervisor managed to get him to turn it off after 30mins. Shame it takes 1 Inconsiderate idiot to ruin the stay. If I am working in the area again I will book again.

"Lovely stay everytime"
Hannah A, 09 Juin 2018

I got married in the Forest Hills Hotel in 2014 & we try to return at least once every year. The wedding was organised well by the staff & we all couldn't thank them enough for their care on the day. On every visit the staff are friendly & welcoming. Plus the rooms are always tidy & cosy. We've never had any issues with our stay. The pool is always a bit chilly but that's ok when you have the lovely hot tub at the side to dip into!

"Stale sweat"
thirzaday, 05 Juin 2018

Arrived late afternoon for three night stay. As soon as my husband pulled back the duvet he said it reeked of stale sweat. Did not want to make a fuss and it was late so slept on top of duvet first night. Told reception following morning and they changed the whole bed. Came back that day from nice day out only to find the toilet would not flush (nothing to do with us as it worked inefficiently when we left). Called down to reception and a manager came out to look at it.No maintenance available (too late) so offered another room but two 70+ pensioners came for a rest and did not want to pack up and move at that time of night so had to go outside to a disabled toilet all night. Other minor things like noisy kettle that won't fit under the tap and bedside lamp not working which I otherwise would accept but together irritated. When toilet supposedly repaired in our pink 70s bathroom it flushes but handle still not as it should be. Complained to the manager and was offered a fifty pound discount. As I have studied law I know I could go further with this but I am just happy to be leaving.

"Wedding venue "
redindiangirl, 25 Mai 2018

Came here with my partner for our friend's wedding and it is clear why they chose it. The location is super with a great view out the back and ideal for photographs. We stayed two nights in an executive room. The room was a good size with a double shower but it was hot day and night! For a weekend when the weather was mid-twenties it was a shame the staff said they couldn't control the heating - it was too hot to sleep. Our friends chose the room for us so we were surprised when we got the bill to be faced with so many ‘supplementary' additional costs. We ate in the restaurant the night before the wedding and the food was pretty good, wine a decent price.

"Good old fashioned service"
Wayne S, 16 Mai 2018

Checked in and the lady on the front desk offered an upgrade (i'm a platinum rewards member but rarely does this happen). Room (222) was a lovely large room, great views, robes, slippers etc. Restaurant had quality classical dishes (not many burger & chips, lasagne etc.) and service was great with more than enough serving staff (makes a change from other hotels) who had the time to converse with diners who wanted to (but left those of us who didn't alone). Definitely recommend.

"Wedding"
Boodle14, 15 Mai 2018

We had our wedding at this hotel in May and we honestly cannot recommend it highly enough. The staff are superb- very well-led by Kieran- and they can never do enough to help, whilst maitnaing 100% professionalism. The wedding organiser, Tracey, was regularly in contact and as a consequence, the day couldn't have gone any better. Even for two quite pedantic people with exacting standards! Our family and friends were thrilled with the accommodation and food on offer. The restaurant is excellent and the 130 people being accommodated throughout the next day did not compromise the qualiry of food (we had a lot of ‘foodies' there too!) Every time we go, we have a wonderful experience. Thank you, Forest Hills.

"Fantastic start to finish"
Michyp44, 15 Mai 2018

We held a charity ball at the Forest Hills on Sat 12th May - from our initial booking right through to the fantastic evening we had, the staff were amazing at every level. Nicole and Tracey from Conference and Events always responded so helpfully and quickly to every question and amendment we had (and there were many). Assistant Manager Bob was a star in re-configuring the room layout and table plans to reflect our growing numbers, and on the actual day was still helping us out with our last minute changes and solutions, Elaine who ran the waiting on teams on the night was really efficient, and Hotel Manager Kieran was on hand all evening to help out. The waiting on team worked so hard to serve 140 guests a wide variety of food options (all of which were generous portions and tasty) as fast as they possibly could, always courteous and polite. A great night was had by all, but it was made so much easier and pleasant because of the great team at the hotel for whom nothing was too much trouble. We booked a room to stay over - and couldn't believe the size of our family room. Would highly recommend for both a function and accommodation. Thanks Forest Hills, hope you read this and pass on our thanks to all involved.

"Lovely hotel, just needing a little more professionalism from the friendly staff"
jane4syt, 15 Mai 2018

This hotel is in a beautiful and useful position. it appears that the management have gone out of their way to create a relaxing and friendly ambiance for their visitors. In doing this they have found friendly staff. This is good, but a little more professionalism in some would add lustre to the experience.

"Excellent "
Lindsey J, 13 Mai 2018

Stayed here for one night in May 2018. Room wasn't ready when we arrived but to be fair we arrived very early. We went off to visit family and returned later. Our room was huge with a double bed and two extra beds so great for families! Good facilities, tea, coffee (although never enough milks or tea bags) so bring extra. Hair dryer, fridge, tv. Breakfast wasn't included in the price but I had a full English and it was lovely. Restaurant had a lovely view so made it even nicer. Very nice waitresses and very attentive. All in all worth a visit and if you are there for a couple or more nights take a costume as there is a swimming pool too!

"Could not find fault with anything!"
KentKevinGS, 11 Mai 2018

We stayed as part of a coach party, arrived on Sunday afternoon. Greeted by Duty Manager, Bob and a cheerful band of staff to take all our cases to our rooms. Lovely first dinner, choice of 3 starters, mains and desserts as party. Something to please everyone! An absolutely fantastic view atop the hill, from the restaurant, all the way across the Mersey to Liverpool. Breakfast next morning very hearty, bags of choice, again, something to suit all, Full English, buffet style, and plentiful. This was repeated throughout our stay. The receptionists, waiting staff, bar staff and the managers were all happy, helpful and nothing was too much trouble for them. A very enjoyable stay in a spacious, comfortable room with a bath and shower over. The hotel was generally busy, which must say something fore its popularity. A great location, quiet, peaceful and highly recommended!

"Another excellent stay"
ch00chter, 05 Mai 2018

Stopped for a couple of nights. We were warmly welcomed. Our room was clean and comfortable. Couple of minor hiccups straightened out virtually immediately. This hotel is highly recommended if you're in the area

"Good standard hotel for business trip"
spes22, 30 Avril 2018

Although the outside appearance of this hotel is not the best, the friendly staff, caring service and amenities make this a pleasant stay for a business trip. The room and bed was comfortable as well.

"Steaks were high"
EarlWilliamGeorge, 28 Avril 2018

Located in the beautiful countryside of Cheshire, this hotel is the epitome of peace and serenity. Stayed with my mother in a twin room. Room was spotless however the design was a bit dated and not modern. Lovely view of the countryside from our window. We used the gym pool and spa facilities all of which were very good. I particularly enjoyed the sauna. The restaurant for our evening meal was again a bit dated, and the design really wasn't modern at all, it was like jumping 30 years back in time..however I couldn't really complain as it was all very clean and hygienic. We had an issue with my meal, I asked for a medium rare steak and unfortunately my steak came out well done. We politely notified the restaurant staff who offered me another one, however this took a very lengthy amount of time..roughly 15-20minutes. By the time my steak had come out my mother had finished three quarters of her meal and she was eating slowly on purpose. We had already been to another restaurant that day called “wagamamas” where they bring the food out separately and there we ate at different times too so I didn't want to experience this situation again which I unfortunately had to as the wait was far too long. As a British citizen, and of royal heritage I have been brought up to follow British “dinner table etiquette” and the mistake prevented me from doing this. My mother said she felt like she was in a zoo exhibit having that feeling that she was being watched whilst eating, which deeply made me feel embarrassed. No mention of compensation or extras was mentioned which left me quite disappointed. That being said however, the steak was very nice and I was able to swap my fries for vegetables. The view was also incredible from our table where we spotted some bunny rabbits chasing each other which we found amusing. We had a brilliants night sleep and woke up feeling refreshed seeing what breakfast had to offer. There was an full English as well as continental and a selection of fruits and juices. We were asked if we wanted tea or coffee or eggs. I went for a couple of poached eggs which were delightful. The continental breakfast I had was good. Overall my stay was a good one, however little things like the dated decor and steak incident let the hotel down. I also noticed there was a room service tray which had been left in my corridor all night which unfortunately made the whole corridor smell of greasy food. My mother is a vegetarian and she was deeply saddened and distraught by having to witness bones and the remains of a killed and consumed animal in the corridor of a luxury hotel. I had to give her reassurance once in our hotel room and escort her down the corridor every time we walked past, in her own words “the Cheshire Carcass”. We checked out and it was a lovely surprise to see that my meal had not been charged onto our room and it was compensated for after all. What I would say as constructive criticism to the hotel, is that communication is everything. It clearly wasn't communicated to the chef that I ordered a medium rare steak and it wasn't communicated to me that we were getting compensation. I was originally going to write a 3 star review for this hotel but this kind gesture from the staff for their mistake and inconvenience brought it up to a 4.

"Excellebt"
Jilllian, 24 Avril 2018

Excellent stay for the price paid. Great welcome upon arrival. Lovely quiet hotel; so peaceful. Only thing that was ‘wrong' was it was during the heatwave and room was so hot because the window only opened an inch. Some lovely walks around the hotel. Didn't try the leisure club.

"Disappointing visit this time"
scmeakin, 22 Avril 2018

This must be the 20th time (at least) that I have stayed at this hotel (I stay a couple of times a year to meet up with friends). The last time we stayed in December 2017 I was disappointed because some revellers who had been at a wedding disturbed the whole hotel with their shouting and banging in the early hours. However, I put it down to bring a ‘one off' and we booked again for this weekend. However, once again we were all awoken again during the early hours by revellers shouting and banging round the corridors after an 80's party concluded. To top it off, this morning there was no hot water. Apparently there had been a power cut in the night so the boilers had gone off and there was no hot water. We were given an explanation but no apology or remedy. We are a group of more mature friends who meet twice a year to spend the weekend crafting together. This hotel has been great for that purpose for 10 years, but the last two visits have not been enjoyable. I want to come away to relax and catch up with friends. But today I am so tired I dread the drive home later. I have two more bookings this year with the hotel but I think it's time to look for an alternative venue. I understand the hotel needs maximum occupancy to operate, but perhaps consider placing non party guests at the end of corridors so they are not so easily disturbed.

"Decent hotel, reasonable price very average restaurant"
alastairrr, 17 Avril 2018

Frodsham is tucked away in Cheshire. If you have to stay in this region you could do worse. the room was fine if dated, but the restaurant choice was very average and rather overpriced, not helped by items being 'off' after you ordered them at 7pm It does have a gym which is a bonus if you like to use the weights, and it is used by footballers round and about.

"Laura's baby shower- Sunday 8th April"
carolparry957, 09 Avril 2018

A big thank you to the staff at Forest Hills for making my daughters surprise baby shower such a lovely afternoon. The staff were lovely and helpful. The room was just right, comfortable and well laid out. Coffee and tea were unlimited, the afternoon tea was wonderful. A good selection of sandwiches cakes and scones. Chef please note, take the crusts off! A very pleasant experience. Would highly recommend.

"Ultimate Fitness & HIIT classes"
Rob P, 08 Avril 2018

Ultimate Finess classes now outdoors just in time for the glorious British summertime! It's a great cardio/strength blend circuits-type class. Not only is it a good workout (if you put the effort in) but it's a nice friendly class, with good team comradery! If your staying at the hotel, give it a go (regardless of your fitness levels)! Highly recommended. Rob

"Very Disappointing - Dated and Poor Quality"
soulmate8, 07 Avril 2018

Bathroom very dated and salmon coloured, reminiscent of the 70's (note there is a picture in the gallery taken by another guest) Dining experience very overpriced in restuarant and quality of food lacklustre at best. Breakfast also poor - items ran out mid service and had to wait for tables to be cleared. Eggs had to be cooked to order but scrambled eggs still arrived rubbery and overcooked as if they had been sitting around for too long somewhere in the kitchens. We will not be returning and will not be recommneding this hotel to our friends - not up to the usual standards of a BW Hotel. Poor at best :(

"Really nice hotel"
Smoothyworld, 04 Avril 2018

Stayed at this hotel recently. Room was nice and spacious, with multiple beds, ordinary DVB TV (not those locked-down hotel TVs), a few plug points and tea-making facilities. Only (very minor) negatives are the lack of air conditioning, and the bathroom looked tired and in need of refurbishment (was also strange that a groaning sound would be heard when the toilet was flushed). Other than that, room service was very fast and orderly, there's a big swimming pool accessible to residents and free wifi - crucially the wifi is encrypted. The area where the hotel is is in a picturesque countryside location, with the likes of Tesco and Morrisons less than 10 minutes away. Overall, quite a nice hotel - recommended.

"One night stay"
neon1958, 03 Avril 2018

Would have been 4 star rate but room 220 only had only one bedside light working and the bed was extremely noisy when ever you turned over. Uncomfortable mattress and an extremely small TV for the room size

"Nice hotel but not a good evening meal"
Shirleyanne8111, 03 Avril 2018

Arrived at this attractive looking hotel on Easter Saturday there was plenty of parking available and were checked in by a very pleasant receptionist. Our room was on the ground floor and the view from our room was stunning we were looking down on the Mersey it is in a stunning spot. We paid £105.00 for two nights bed and breakfast so felt that we had a good deal. One king size bed and a small divan with a table and two comfortable easy chairs made the room very comfortable, tea and coffee tray with complimentary biscuits, and a decent sized television was impressive , the bathroom was light and airy so no complaints at all. Breakfast was nice the staff very attentive and smart, coffee and toast brought to the table and then it was buffet style help yourself to a full English or pastries and fruit etc absolutely superb service we were very impressed Sadly there was one bug bear the resteraunt in the evening was a la carte and we really did not want this type of meal apart from the fact it was rather expensive, we ate out the first evening but on the second night after a long day visiting Liverpool we asked the staff if we could order from the snack menu and still sit in the resteraunt, They were very accommodating and gave us a nice table by the window, my hubby ordered a pepperoni pizza and I ordered beef burger Chips and salad the meal arrived after about half an hour and looked very good indeed but when we started to eat it the pizza was stone cold and the burger bun had been just taken out of a fridge I think, the burger itself was stone cold but the chips to be fair were piping hot. the waitress was very apologetic and offered to put it right but I really had been put off I cancelled my meal and when the pizza came back after five minutes just a tad warmer,we had a nibble on a piece each and gave up after that. Very disappointed a great hotel like this cannot get its snack menu edible I wonder what their A la carte standards are like. We would stay again if we were in the area but defiantly wouldn't partake in an evening meal.

"Two Artists make a delivery"
chris s, 02 Avril 2018

As we had to deliver some pictures to a gallery in Frodsham on the Sunday morning I booked a weekend stay at Forest Hills nearby. Our journey from the Forest of Dean took three and a half hours so we were looking forward to relaxing once we'd checked in. Our first floor room was clean and fresh as was our bathroom. Although it was a little small compared to other recent hotel visits. I'd already booked a table for dinner when I made the original hotel booking so we relaxed until it was time to get changed for dinner. We were the first in the restaurant and from our window table we could see twinkling lights in the darkening sky across the Mersey Estuary. One smiling waitress took our wine order while another served our dinner. We were impressed with the food. Large portions, exquisitely presented and full of taste. We wanted to share a chocolate brownie for dessert but it was only served with ice-cream or chocolate sauce. We didn't want either. Although custard wasn't on the menu we still got a jug of hot custard with our brownie! After our "traditional" wet pudding in the bar (Cointreau for Jackie and a single malt for me) we returned to our room for a peaceful sleep in a comfy bed. We normally stay in hotels mid-week so Sunday breakfast (for us) was a bit of a nightmare. All the tables were occupied, the restaurant was packed and everything was self-service. We queued for 10 minutes before a table became vacant. I spoke with the receptionist afterwards and she apologised that weekend breakfasts could be a bit of a scrum! We delivered Jackie's pictures to the Arts Centre in Frodsham, took coffee and cake in a High Street 'deli' before driving off to explore the Delamere Forest. Judging by the packed car parks everybody was doing the same ...enjoying some unexpected warm sunny weather! Compared to breakfast our dinner was a sedate occasion and we enjoyed another superb meal served by friendly staff in the quiet restaurant. (We got custard with our dessert again!) Monday breakfast was as we prefer breakfasts to be. Personal waitress service, piping hot food in a very quiet restaurant! We enjoyed our weekend break and using some of my accrued Best Western Rewards points (for the Sunday) the bill was very reasonable. With discounted tickets (bought from Reception) we checked-out and spent four enjoyable hours wandering around Chester Zoo before heading back to the Forest of Dean.

"Great Base for Chester Zoo"
JodieMartin1108, 02 Avril 2018

Really friendly staff and a good size of family room made this a perfect stop off for a day at the zoo. Pool facilities dated but perfectly suitable although the gym machines weren't great! Main issue was the heat in the bedroom as we were cooked all night! Would return again if we came back to this area.

"Another lovely stay."
muppet46, 29 Mars 2018

Once again another great stay - everywhere was clean, good night's sleep, yummy breakfast, great views, great staff and thoroughly enjoyed using the leisure facilities - everything we want from a short break. We will return soon for another chill-out stay.

"Amazing"
Kai G, 25 Mars 2018

The family room was enormous and well furnished. The spa was unexpected and totally fantastic. Utilised it fully and was clean and well maintained. I will definitely be recommending this hotel to all.

"Great Visit!"
Annielou11, 21 Mars 2018

I spent 2 night here on business. I was upgraded to an executive room which was huge and very comfortable. There was everything I required and more. The service from all the staff was exceptional and professional. My only down side was the bar area was not really big enough should there be a few people having bar meals. The Christmas decorations were still up on my arrival and they were delightful!

"Another great experience!!!"
Gary B, 18 Mars 2018

Our stay on New Years Eve is one we wont forget. From the welcome on arrival to the departure as it was so enjoyable. The Dinner and entertainment were excellent. The atmosphere made it such a memorable evening. We live locally, so decided to go back and stay for the Valentines Massacre Evening which was so entertaining.

"Family stay "
Richard E, 16 Mars 2018

Stayed overnight as was attending a birthday party. From the first moment we checked in I was impressed with the friendly customer service. We had a family room with was large, a double bed, 2 single beds, fridge and a sofa bed with still plenty of room to move about. The bathroom had a double walk in shower and the entire room looked like it had been recently refurbished. The amenites are good, pool (which the childrrn loved) steam room, sauna, gym, bar serving bar food. Excellent value for money considering I have paid more to stay in a premium inn. The breakfast was excellent, good choice even offered choice of egg including omelette. We had something to eat off the bar menu which was Ok, sandwiches nice, the frozen chips let it down. If you are looking for somewhere to stay in this area I would choose this hotel over the other local hotels such as Holiday Inn or Premier Inn. My children keep asking when we can go back.

"Our perfect wedding day"
Carole S, 15 Mars 2018

The staff at this hotelcouldn't do enough for us on our wedding day, fantastic especially Kieran who looked after us all day. The venue was set up beautifully and the food was lovely, they catered for everyone's needs. The service was first class.

"Great place to stay"
Christine O, 07 Mars 2018

Lovely hotel with professional and excellent staff. Good sized rooms and location very good for visiting nearby Chester and Liverpool. Frodsham is a great village with good amenities. Wi Fi excellent and complimentary.

"Perfect!"
garchris3, 02 Mars 2018

Was married here in 2012.was a haunt in my teenage early twenties. Go back often Great for break.family get together Lovely location. Staff always loverly. Food could be better but you don't have to stay 8n the hotel. Love the pool and just nice to relax.

"Daughter's Wedding "
RSContour, 26 Février 2018

Stayed for two nights at Forest Hills Frodsham Friday & Saturday. Evening meal on the Friday, pre booked, as part of the package, was three courses could only manage first two, food was excellent. Bar prices as expected for a hotel. Room was large but a tad noisy at night as it was over charging bay for Elec cars? The Saturday was our daughter's wedding. This went without a hitch Kieran McCabe cannot be praised highly enough for organising this event he and his team did a great job during the full event. The wedding breakfast and later buffet were really good. The next days breakfast went down well too. Would recommend this venue if anybody wants a well organised wedding and a great place to stay.

"Nice hotel"
John W, 25 Février 2018

Nice Hotel and Spa. Food was disappointing Seafood starter was Squid, Whitebait and king Prawns, Squid was tough whitebait was crisp and hard, sent most back, waitress was not really Interested. main course Salmon was over cooked, steak was only just warm and a delay in bringing sauce, breakfast was good on Saturday, Sunday 15min wait for fried eggs, none under the buffet hotplate

"Very good"
SPL186380, 23 Février 2018

We had a last minute booking . The room was clean and comfortable although pink bathroom needs updating. The staff were excellent and extremely warm and welcoming and helpful. Breakfast was very good and this hotel represents excellent value for money

"Brilliant yet again"
kermitfrog_11, 23 Février 2018

Great room,clean tidy.Requested a certain room and got it,perfect.Staff great in every department.Would highly recommend,restaurant and food very good,Its a great all rounder.Im going back soon for another cozy break.HAPPY DAYS.

"Gourmet Evening"
Gary S, 17 Février 2018

Had an excellent wine and gourmet evening at the Forest Hills yesterday. The host was very entertaining and knowledgeable. Food and wine was to a very high standard, all served by courteous staff - nothing was too much trouble. The background music was also excellent. Great evening.

"Long but happy stay!!"
jimvenn, 14 Février 2018

Due to a secondment to a nearby office, I ended up staying 12 nights. On arrival I was quickly checked in and told where my room was. On entering the room (double bed, single occupancy) I was very happy with the lay out and spacious room. There was plenty of space to unpack and a generous wardrobe area. The only negative was the ensuite bathroom. Very dated but clean. The peach suite looked like something out of the ealry 90's, maybe the 80's. The hotel is situated on top of a hill and is a 5 minute drive / 20-30 min walk from the main high street in Frodsham. I wouldn't advise walking unless you are very fit as there is a 1 in 16 hill just before the top. In fact I had the use of a car and the night it snowed, it was very touch and go if I was going to reach the top. The breakfast in the morning was excellent. Choice of cereals, continental and then the obligatory full English. Food was hot and well cooked. I used the snack menu for evening meals, as I was getting back late. Room service was excellent and food was always hot. They have a spa and swimming pool which was available for guests. I would recommend this hotel to anyone and if I was to return to work in the my Frodsham office, I would definitely stay here.

"Wedding stay!"
abigailb368, 12 Février 2018

We stayed for a family wedding! Suzanne the receptionist went out of her way to help from start to finish. All staff where friendly and helpful! Great atmosphere and family friendly. All the hotel was clean. Really enjoyed our stay!

"a bit hit and miss"
stephencH8816LM, 06 Février 2018

Forest hills is in a great location, especially if you like to walk in countryside. The hotel is well set out the staff are friendly and helpful. The rooms are spacious comfortable and clean as is the hotel throughout with every facility required. There was a wedding on the night we were there so we ate in another restaurant which was a perfectly pleasant dining room, unfortunately the food was very poor, neither myself my Wife or our granddaughter enjoyed our meal, maybe it was a one off because of the wedding. The only other downside was the temperature of the pool area, the water was fine but as soon as you got out it was freezing so we had to stay immersed at all times. looking at other excellent pool reviews maybe this was also a one off as we were in the pool at about 7 p.m on a Saturday. This is a very nice hotel and we would return for the location alone but might not eat in thee restaurant.

"Fab 50th birthday"
HelenStaffs, 04 Février 2018

Staff lovely, I booked 3 rooms for my immediate family and the staff were all lovely ensuring we had a lovely stay. Balloons and chocs on arrival and birthday greetings. Pleasant meal on the evening and fab swim. Welcome pack for dog with walk suggestion. Definitely worth a stay and would recommend. Rooms clean and comfortable. Thanks everyone!

"Helpful and caring leisure staff"
Jane P, 02 Février 2018

I have just started to take a lovely lady swimming at the Forest hill leisure club who has got Dementia. Tim and his leisure team have been so wonderfully helpful and caring towards my friend. I cant express how grateful I am to them. Tim provided my friend with a towel as my friend had forgotten hers, and allowed me to roped off a lane for her as she was unsure about entering water. My friend has really enjoyed coming swimming and has now made some new friends up at the club. I would highly recommend the hotel and leisure facilities to anyone. Thanks Tim for making my friends experience such an enjoyable one.

"another excellent stay"
ch00chter, 27 Janvier 2018

popped down on our Santa run, as always a very friendly welcome, rooms were immaculate and the evening family meal was excellent/ friendly, courteous staff with a can do attitude a credit to the hotel highly recommended

"What a difference "
rob m, 24 Janvier 2018

Can not fault the FH hotel, the changes made are noticeable instantly. The new ops manager is excellent and brings new energy to what we're an already good team, where nothing is too much trouble. The facilities are also very good and well maintained, as is the chef and changes to the menu. Danielle the waitress at dinner was superb, who was a trainee at my last visit. Well done all, credit where it's due.

"BRILLIANT"
saintdeb, 19 Janvier 2018

We stayed here overnight for a spa weekend and it was brilliant. All the staff our so pleasant and polite. The rooms are ideal for an overnight stay with comfy beds and plenty of storage space ok the bathrooms are a bit dated but all very clean. The food at the hotel was lovely and very reasonably priced but the drinks are abit on the pricey side. The spa facilities were great and the staff also very friendly. All in all we had a lovely weekend and I would recommend this hotel to anyone.

"Review of the gym"
zodie, 15 Janvier 2018

In October last year my brother and sister chipped in to buy me a package which the gym was offering called LBD. To be honest I was bloody annoyed as I HATED exercise and didn't even own a pair of trainers. I did however need to do something about my fitness and weight, so I went along (new trainers in hand). Well the gym was such a welcoming place and the staff so knowledgable, approachable, helpful and inspiring that I fell in love with the place and thanks to the LBD programme I lost two stone before Christmas (8 weeks). I am now a gym addict. I persuaded my friends to give it a try too and they also love it. My two kids enjoy the pool and kids fitness classes which are really fun. I've stuck on a pic of my eldest joining in on one of my PT sessions. I mostly work out in the small functional suite which is well stocked with a range of equipment. This room is downstairs and has a nice view of the pool. A good thing about this room is if you are or where like me and not used to the gym it's quite a private space where you can work out. There is a two story gym area which is much bigger and the atmosphere in that room is very positively driven. If you are visiting the area or are a local resident I can honestly recommend this gym and the Packages of training on offer. Only draw back is I would like the pool to be bigger, but size isn't everything!

"Always enjoy staying at this hotel "
Amy P, 14 Janvier 2018

Stayed at this hotel several times, and always greeted by friendly staff. Food in the restaurant is excellent and the leisure facilities are good, with a well equipped gym and a good sized pool. I'd like to give a special mention to Tim and James who are part of the leisure team.

"Very good until the end "
Andrew B, 14 Janvier 2018

Loved the place, had a great time, good entertainment on and lovely staff. Would have gave 5 stars but was shocked to the core when I was lying in bed the following morning and a member of staff just knocks and walks in straight away using her own key looks at me and walks out again. This was 9.45am and we had the room until 11.00 Why did they enter, luckily I was just lying in bed and not walking around in the nude. Put me off booking again this has.

"Leisure Facilities"
Karen M, 10 Janvier 2018

The leisure facilities at the hotel are a high standard and any issues are rectified easily and quickly with small disruption to the members and the guests. The pool is at a good standard to relax and enjoy a swim, steam/ sauna and jacuzzi. Staff are friendly and acknowledge you when entering the facilities offering essentials such as a padlock to use and answer queries. You are able to find a staff member to assist and help when possible creating a comfortable environment.

"excellent"
mariehD606FO, 04 Janvier 2018

overall from the start to the end of our stay the staff and hotel was excellent friendly and cheerful nothing was to much trouble all the facilities was available and clean would definitely recommend this hotel

"Our Wedding Celebration @ Forest Hills Hotel (Happiness is togetherness)"
Gee D, 03 Janvier 2018

Our Wedding Celebration @ Forest Hills Hotel (Happiness is togetherness) with family and special friends a really special day, which started as a small quiet event and then developed into a full day and evening occasion with more than a little help from Tracey Harding Senior Conference Events Organiser. Yeah this was actually a case of don't tell the bride (Sissi) The hotel is located in our part of the world on Frodsham hill surrounded by fields, the famous sandstone trail, lovely views of the Cheshire plains and the golf course which I have frequented on numerous occasions. In total we arranged - accommodated around thirty guests staying over without many complaints, we stayed in room 106 on our wedding night. Constant baby crying throughout the night was a minor issue after a long special day. Wedding lunch – Evening Buffet – Breakfast yeah – yeah - yeah ((All good)) Sincere thanks!! Finding the love of a lifetime is made possible when one has already experienced a lifetime's worth of love. Thank you to our friends, family members (Eastern and Western), Tracey Harding and her wonderful hotel staff without whom this day would never be possible. Life is partly what we make it, and partly what it is made by the friends we choose! Love & Respect …… Mr Gordon & Mrs Sissi xx (Sandymoor Cheshire)

"“Ultimate fitness” class"
Rob P, 03 Janvier 2018

Have done a few of the “Ultimate fitness” classes at the Forest Hills hotel gym. A great class, with great instructors - who will push you as hard as YOU want to be pushed. You'll get out of the class what you put in. Highly recommend 45ish minute blitz. I'll be going back for more!

"New Years Eve Family Event"
Patella2014, 02 Janvier 2018

Excellent Event. Well organised. Buffet excellent. Disco excellent. Staff very friendly. We all stayed for the night so had use of the spa in the afternoon. My grandson loved it. Breakfast brilliant. Could not fault this event. Would recommend for families.

"Fourth Year Christmas Day Lunch"
Lorrymac, 01 Janvier 2018

Had another wonderful Christmas Day lunch here with my family. We were met at the door and welcomed warmly. The layout and the decoration of the tables is a credit to the hotel. The staff and waiting staff were efficient yet discreet. The food was excellent in choice and quality. We were never hurried through our 4 courses. We then retired to the Delamere Room for coffee and beautiful chocolates. The tea and coffee was replenished regularly, as were the chocolates! The efficiency and friendliness of the hotel made the experience a truly special day. A special thank you to Kieran, the Manager for managing the event and excellent service.

"family event new years eve"
Nicholas P, 01 Janvier 2018

Attended The Family New Years Eve Event Had A Fantastic Time With Our 5 Year Old Daughter The Buffet Was Ample The D J Kept The Children Entertained With Adults Involved The Family Room Was Fantastic And SPA Was Also An Added Bonus The Breakfast Was One Off The Best I Have Had All Credit To The Staff Looking Forward To Returning There Very Soon Kind Regards Nick And Family

"Xmas lunch"
GwendolineWilson, 27 Décembre 2017

Very disappointed with the whole experience. Xmas day lunch was booked for a family of four. There was no atmosphere at all and the staff looked as if they Did not want to be there. The meal was so mediocre , no way worth the £70 + per head i paid. When we left my son left a small soft toy on the table, within half an hour we returned to the hotel but staff claimed that it could not be found. This is very strange as it would have been seen when the table was cleared. I was told that they would keep looking and that I would receive a call to confirm either way, I did not get that call. I rang reception the following day, the lady I spoke to said she would check and call me, again no call. This is very poor customer service indeed. I will not be going back there.

"Great night for Amy's 21st"
Karen D, 21 Décembre 2017

We stayed Saturday (16th December) had a few drinks in the afternoon while catching up with guests coming to the party, Staff were all very friendly in the bar area. We went to our room which was very clean and tidy had everything that we needed in there like tea, coffee, biscuits, shampoo etc. The food was gorgeous at the party and staff were very nice, thanks to everyone for making Amy's party brilliant. I would definitely recommend anyone to have there party at the forest hills Hotel.

"Lunch"
Jim S, 21 Décembre 2017

Booked table for lunch for my wife and I, what a wonderful and pleasurable experience, excellent service and equally excellent food, good value for money and will certainly return, have been many times in the past (8-9 years ago) wish I had returned sooner. well done Forest Hills.

"The Sinatra-Bubl? swing show.15th december."
Al B, 19 Décembre 2017

Booked our rooms early and our show tickets. Extremly good value. Good clean quiet room too. Excellant show followed a very good meal indeed . 2 hours of drinks free and complemented by 3 bottles of wine on the table. All together for the double room , show , drinks and food. A good hearty buffet breakfast,pleasant staff and premises and very clean hotel too, means excellant value for money in our opinion.. will book in again for another show.

"Xmas party overnight stay, enjoyable despite the meagre meal portions"
lovetheunexpected, 12 Décembre 2017

Clean rooms of a good size with everything you need for an overnight stay, tea coffee biscuit, hairdryer etc. We arrived early so we use the pool facilities, staff on the leisure facility reception were unaware that it is possible to hire a bathrobe & only one member of the hotel reception staff knew this too. On the phone we had been told it was £5 deposit when it was actually a £5 charge. The pool was nice but the jacuzzi wasn't working & with only one lounger & 2 plastic chairs we didn't get our group poolside relaxation we wanted. The Motown Xmas party evening was enjoyed by all of our group, with the great music choices the dancing started early just after the soup starter was cleared. This continued throughout the evening & we all loved the live singer TJ. There are no choices in the 3 courses, carrot soup with roll ( we did get butter) chicken or veggie ricotta cheese parcel, one piece of carrot, HALF a pig in blanket chipolata, 2 pale 'roast' potatoes, a small ball of stuffing, 5 tiny overcooked sprouts & a tough piece of chicken with gravy barely covered half of the plate. And it was a small plate. The orange flan dessert was nice served with the thinnest of cream. The free drinks are from 9.30 to 11.30 all non-branded versions. So good job we didn't have high hopes for the meal. Decent breakfast in the morning & all the staff were very helpful

"Nice family stay"
perfecthart, 10 Décembre 2017

Nice hotel with a lovely view, but can be extremely busy with functions. Leisure facilities are good and family rooms are a great size with a double bed plus two single beds. One down side is that there are no lifts so can be difficult.

"A butter shortage in Frodsham"
Karen E, 08 Décembre 2017

This is a truly lovely hotel with great views, superb sleep quality in the bed - I want those pillows !! And the Christmas decorations were lovely. I had two very comfortable nights with truly excellent wifi in room. But in the evening there is a shortage of bread and butter in Frodsham. On the first night I had pate and toast, which was literally pate and toast, and the 2nd day i had a lovely Ploughmans salad, with the meanest amount of bread not even a whole petit pain, just a couple of tiny slices and no butter. Us Brits are raised on bread and butter - give us butter with our bread please.

"Great service"
dean077, 02 Décembre 2017

4 employees from my company stayed here for a week whilst we completed a project in the region. Staff were great, especially Suzanna who was extremely accommodating when we needed urgent items delivered and paperwork printed.

"Nearly Perfect"
PhilSIDC, 27 Novembre 2017

Back for our annual visit to Oulton Park and this time I didn't even check the Premier Inn Price We arrived late on the Friday to find a Guide Leader Convention and a fully booked hotel Stupidly I had booked via booking.com who had allocated me and my Son a Double rather than a twin. The staff resolved this with a mattress on the floor the first night and a fully made up bed for our second night which we were happy with considering it wasn't the Hotels error Breakfast great as normal Cab't really fault the place

"Best Western Forest Hills"
Patrick J, 20 Novembre 2017

the room was nice and clean but the smoke alarm was covered in a plastic shower cap, I ate in the restaurant, 50% of the mussels were closed and had to be sent back , and the steak which was ordered medium rare arrived well done. the hot apple pie was Luke warm and the cream was just full cream milk , in all not what I expect from best western

"Excellent"
jcolesw2, 10 Novembre 2017

Part of a family group staying here to celebrate a very special birthday, also held in the hotel. It was an excellent choice. Rooms were good, comfortable and clean and breakfast the next morning was excellent. The meal was very good and the birthday girl loved it, everyone did. A great night and thanks to all staff. The latter were superb, friendly and professional. Recommended!

"Very friendly hotel, great for famolies"
Rodney H, 02 Novembre 2017

We went, with two granddaughters, overnight. It is located in large grounds with excellent views over the Mersey estuary and surrounding countryside. Our room had 2 single and one double comfy beds but was still large enough to move around with ease. The swimming pool and jacuzzi were great and the kids had a great time. Breakfast was better than your usual hotel buffet ones and eggs were freshly cooked. I have to give a special mention to all of the staff who were bright, cheerful and very helpful at all times. We will definitely visit again with the grandchildren.

"Pleasant hotel"
LordOfMerlewood, 29 Octobre 2017

Pleasant hotel in terms of rooms, all clean and comfortable, and the location and price are nice. Food is not badly priced, at least at the bar, but average. Service rather diffident and variable. I didn't manage to use the leisure facilities but they did look good.

"Great service and value "
Ian G, 29 Octobre 2017

Fantastic service, great staff. Great location for Chester and Liverpool Great value for money. Good pool and leisure facilities Food was good and good choice Executive suite very nice and worth money

"Leisure Club"
Member231, 27 Octobre 2017

I've been a leisure club member for 17 years and this week was the first time the showers by the sauna and steam room actually looked clean! Appreciate your efforts Tim. Keep it up. P.S. I think the gym would really benefit from having a cable cross over machine :)

"Pleasant, comfortable old-fashioned hotel"
Phil M, 27 Octobre 2017

My wife and I stayed here for just one night after arriving on an evening flight to Liverpool Airport. The reception staff were very friendly and welcoming. Our room was on the first floor. Surprisingly the hotel has no lift, which would definitely have been a challenge with 2 medium suitcases, but the bags were quickly taken up to our room by a young guy from the spa fitness centre. The room was cosy and well-furnished, if rather hot. No air-con and a big hot pipe running under the window. We had 2 good sized twin beds. My bed was reasonably comfortable, but my wife's was very old and creaked and groaned, the mattress lumpy and uncomfortable. The hotel definitely needs to replace such old beds. The bathroom was small, but the shower worked well, plenty of hot water. The seat on the WC was a nightmare; it seems to have been just replaced, as it was new, but really cheap and flimsy, threatening to throw one off the loo at the most embarrassing time. This needs sorting out. We just had bar snacks. But these were tasty and there was a reasonable selection of beers and wine. Service was friendly and quick. The following morning we had a very good full breakfast. The chef unfortunately initially offered undercooked bacon and sausages, but the young serving lady quickly had a word with him and we then got nice crispy tasty bacon and good sausages within 5 minutes. Excellent service. The hotel is a bit off the beaten track, but the taxi driver found it with use of his satnav. Quite an expensive run from Liverpool Airport. But in return it offers a great view. We did not use the spa facilities, as time was short. Not at all a bad hotel, and the staff were really good. Just needs to invest some money in better beds and fittings. And maybe a lift - if that is technically possible?

"Really nice"
Jane S, 26 Octobre 2017

Nice welcome at check-in. I visited the hotel with two children and was impressed that the leisure facilities catered for them. My children had the pleasure of a fitness workout under the expert supervison of Tim. Tim designed and taylored a brilliant junior workout - which left me time to go to the gym. The swimming pool, jazucci bath and sauna were comfortable and relaxing. The rooms were a bit hot - however were comfortable. TV could benefit from being mounted on the wall, as the screen is difficult to see when lying in bed.

" Great stay! "
the0bservers, 17 Octobre 2017

Stayed at the hotel for two nights as we were attending a wedding nearby. We stayed in room 104 which the bathroom I believe, has been recently updated/renovated. The hotel is surrounded by fields which is lovely. All staff were very friendly, even gave us an ice bucket and glasses when we were getting ready in the morning. The room and bathroom were spacious and the shower was great. We had booked a local hairdresser and makeup artist and there was more than enough space for us all in the room! Breakfast was OK, nothing out of this world but everything you need. Very reasonable price for the stay, I would definitely stay here again if I returned to the area.

"lazy sunday"
Anthony J, 11 Octobre 2017

we made a reservation on their special lazy sunday offer. Because we are Best Western members we were upgraded to a suite. Afternoon tea was one of the best we have ever had. Evening meal was excellent value for the price. Breakfast normally a buffet but on thi s occasion the meal was cooked fresh in the kitchen.The dinning room has fantastic views across the wirral.The staff were all very helpful and proffesional. Very close to Cheshire Oaks outlet

"Intense zone "
Alison R, 09 Octobre 2017

The new class 'intense zone' on a Saturday morning at forest hills is definitely worth a go! Challenging activities to get all the muscles working whilst having fun outside! The trainers made it fun and light hearted whilst also pushing us to our limits! Flipping tyres, pushing a sled and pulling ropes were just a few of the many exercises that got the heart beat going! It was definitely the best way to start a Saturday morning and I will definitely be going again this week! Thanks leisure team!

"A great place to stay."
Big_G_Mac_61, 06 Octobre 2017

We were looking for a hotel for an overnight when visiting the Chester area. This hotel came up on a deal and it was a great choice. The hotel staff were friendly and quickly got our room sorted out. The room was spacious, well equipped and comfortable. The bathroom was modern and very clean. We didn't have breakfast as we weren't after breakfast but it was 7 for continent or £11 for full which isn't too bad given the room cost. I would book here again.

"Children's Zumba Class - excellent"
Kayleigh B, 03 Octobre 2017

Excellent idea to bring the children's Zumba class to the hotel. My daughter absolutely loved it and the ladies who ran the class were brilliant with the children. My 4 year old daughter can't wait to go again next week

"Great place to stay"
Andrew R, 27 Septembre 2017

Lovely place to stay. Staff are friendly and pleasant. Room was too a high standard. Would I recommend , yes definitely. I could of stayed there for a year. Master suite is perfect Full marks Thanks AndyROB

"Very family friendly"
mackemman73, 27 Septembre 2017

We spent a few nights here with our 3 kids as a base to explore the North West. The check-in was made special for the kids as they each received a Kids Welcome pack, which including colouring's, balloons, aeroplane toy etc. The room was massive and had a Double bed, two single beds and double sized sofa bed. There are not many Hotels that cater for families of 5 people. The kids also enjoyed the Hotels pool and leisure facilities. The staff were very pleasant and had a great attitude towards the kids. The only gripe that I had was that I was told at Check-in that if 2 adults paid for a Full breakfast then the kids would eat breakfast for free (They knew we had 3 kids). We had breakfast twice but on one the days they charged us and extra £5 for 1 of the kids. So when I queried this on paying the final hotel bill, I was told rather abruptly that "That is the policy, you must pay the £5". So how do you not explain the policy on check-in and how do you pay pay the charge on 1 day and not on the other day??? I wasn't going to make a huge fuss over £5 but it did leave a sour taste after such a great stay.

"Rooms not great "
Foodasaurous_Rex, 24 Septembre 2017

I stayed 2 nights. Upon arrival I was greeted by a lovely lady on reception with a beautiful smile. She explains everything to me, booked me in for dinner in the restaurant (reviewed separately) and gave me my key to room 123. Got to my room key kept flashing Redland wouldn't work. Back to Reception for a new key. Immediately sorted and in I go to my room. The room was spacious and clean except for a scrunched tissue found on the bedside (presumably forgotten about by the maids as everything else was spotless).I couldn't find a thermostat either but as I was comfort enough. The TV remote controls also had few working buttons. The arrows, ok and off buttons making watching TV in bed pointless. Luckily I'm not a TV fan so I wasn't too bothered. I went to the pool area before dinner. I was very impressed and surprised to see a sauna, steam room and jacuzzi as well. All of these were very clean. The pool very warm and comfortable and the jacuzzi even more so. The jacuzzi also has a button to press so no awkward sitting around people you don't know waiting for the bubbles to restart. Sauna and steam room were typically hot as supposed to be but not uncomfortably so. I thoroughly enjoyed my time in here. Only downside is there's not one of those costume dryers in the changing rooms, this would be good for people staying more than one night wanting to wear their costume again. However, plastic bags are provided so no need to carry a wet costume around if you forget to bring one. Great. I went back to my room after and of course my key didn't work again. More confusing it went green but still wouldn't allow me in. Back to reception. The lady on the desk was still smiling and very pleasant. New key back to my room. Same problem green but no entry and then I hear a click and I'm in. First night I slept like a log. Beds and pillows are so comfy. Shower was easy to use in the mornings, no faff I liked that. The second night I came back to my room, key being a pain and the maid saw me struggling she immediately came over to help. Ever so pleasant. She used her key I watched if their was a knack to it. It worked but I didn't spot anything I should have but wasn't doing. She was fabulous. I went to sleep early as I was struggling keep my eyes open. 2.30am I awoke. I could hear talking and presumed a party of people were congregated in the corridor, the noise didn't go so I got up to check, nobody there so it was coming from a room. It kept going quiet so I thought great back to sleep. From shouting and banging I decided it was coming from room 124 and shouted for them to shut up. They did quieten down but I could still hear them talking. I went back to sleep at about 4.45. I got up at 6am tired and surprised to be able to hear them still talking. The walls must be quite thin. I checked out before 7am. The man behind the desk looked fed up. He never asked if I enjoyed my stay but wished me a good day. It wasn't awful but I won't be rushing back.

"Golf Trip"
JangoSwansea, 22 Septembre 2017

Used the hotel as a base for a golf trip with friends. Stayed for three nights, dining in the hotel on first night only. Good reception with all rooms allocated before our arrival. Room was good with all facilities required. Evening meal in restaurant enjoyable and reasonably priced. Breakfast choice was good with serving staff very helpful. Very nice spa facilities with good size swimming pool and Jacuzzi. Only negative is that it is a good 25 min walk down the hill into Frodsham and I would not want to walk back up late at night.

"Nice room/ bad attitude "
Hovis321, 16 Septembre 2017

Nice welcome, nice room, disappointing attitude of restaurant/hotel manager when we asked for a drink at the bar. Barmaid very politely said she had to ask her manager as the bar closed at 11 pm (time 11.03 when we arrived) and when asked, manager was very abrupt with barmaid. Appearing to show off in front of table of restaurant customers she shouted across restaurant informing us that, at least this is what I think she said, we should go to the people at reception!

"Great Hotel"
Leanne A, 16 Septembre 2017

Had a one night stay here. Walking in the lobby is a little dated but clean and open. Reception staff were warm and friendly and very informative. Our double room was of a good size, main bedroom area had been recently freshened up. The bathroom looked like it had also recently been freshened up but not renewed as the bathroom was a full on peach 1970's style bath suit. Saying that tho it was still one of the cleanest bathrooms I have ever seen in a hotel, not a mark in site. Fab house keeping! As a guest you can use the leisure facilities which are very good. Pool, spa, sauna & steam room. It is used as a local leisure club, but everyone was welcoming and friendly. Great place to stay in lovely surroundings, would definitely recommend this hotel.

"Quick trip "
Gail H, 10 Septembre 2017

Really happy with the size and quality of the room for the price we paid. There was also a spa bath which was lovely. Very clean too! the price included access to the spa facilities which this visit we didn't use but because it was so nice we are planning to go again and use all the facilities on offer. Staff were friendly and the breakfast was extra cost but well worth it. Will defo be going back soon.

"Lovely place"
Sarah B, 06 Septembre 2017

Very nice accommodating hotel although the rooms are very hot like unbearable heat didn't want to leave window open cause on 1st floor and i had 3 sleeping children right next to window maybe could install air con or place fan in the rooms

"Hollie's Baby Shower at Forest Hills"
sarahhaselden62, 04 Septembre 2017

Had a fantastic day at the Forest Hills Hotel for my Daughters Baby Shower. I booked for afternoon tea and had it in the Delamere Suite with it's own private bar, with free room hire. Perfect size for our party, all the tables were set as we'd asked ready for us to decorate the room. The glasses and cutlery and crockery was sparkling. Kieron couldn't have done anymore to help us on the day, setting up extra tables and cloths, opening up the bar and making sure the aircon was cool enough, fabulous service. The food was lovely, lots of fresh sandwiches, lemon drizzle cake which was gorgeous, chocolate brownies, scones with jam & cream and plenty of tea & coffee, with added extra chips for our hungry lot. Couldn't have been any better. Elaine looked after us with the food and went the extra mile for ladies with dietary requirements and Luke took care of us all day, keeping all the girls drinks topped up and taking photographs for us. My Daughter had the most wonderful day as did all of her friends and our family, made extra special by Kieron and all the staff. Highly recommend this venue to anyone, we will be back again soon for sure. Thank you so much.

"Perfect Day"
JD0103, 03 Septembre 2017

We held our wedding at the hotel recently and the whole event was perfect from start to finish. The staff were extremely helpful and nothing was too much trouble. Thank you for making our day special.

"Nice location for a hotel - but restaurant is not good"
Nadine S, 03 Septembre 2017

The hotel is very nice situated in the nature on a hilltop. Nice view, nice and very well looked after outside area, big parking place. The stuff on the hotel reception was very friendly and helpful. The room was nice and big enough, the bathroom a bit unmordern but ok so far. The leisure section was nice to have. So far from the hotel, all was okay. But the restaurant is definitely a big minus! We wanted to reserve a table for diner and we were asked not to come in a certain time as they "are busy". Okay, we wondered a bit, but we agreed. We came the time they wanted us to and a big group from a travel bus was eating in the restaurant. The group was very loud and noisy, that is not the restaurants stuffs fault. But the sit us the table closest possible to the group, in the middle of the room, even as the whole other part from the restaurant was empty. We were served unfriendly and had to wait 45minutes for the first dish. The meal was in maximum average, they forgot some things and they came later and it was not really good cooked. We would never again eat in the restaurant and we would have expected to be treated a bit nicer and getting a nicer table (one on the windows - all empty but it seems it was too annoying for them to walk so "far" to serve us). We think a restaurant in such a hotel should be able to handle a bus group and few hotel guests. The restaurant was not filed half and they were completely overwhelmed. Looking backwards, we should already not have accepted that they told us a time to come for diner. A pity.

"Fabulous Event"
AndyBev2017, 02 Septembre 2017

My wife and I enjoyed a great wedding celebration overlooking the River Mersey and Liverpool !! This hotel was able to create a wonderful atmosphere and great service to the new bride and groom. When strolling out on the terrace to get some fresh air we found the panorama breathe taking! Up on hills of Frodsham , we could look across to Liverpool. This is an excellent hotel to host many events and I can only compliment all the staff for their efforts! Great venue and lovely couple

"Needs improvement"
Critchley205, 30 Août 2017

PRO's: Nice large room... Clean and tidy... plenty of wall sockets. CON's: No air con, today's weather has been maximum 18 degrees, and the room is so hot, even with a window open there is no breeze, due to the outside of the building being of a hexagonal shape.. TV very small for size of room, would be a problem if you haven't the greatest of eye sights... Have to say the most disappointing part of the visit is the restaurant. Staff are very friendly, but the cost does not represent the quality. I have paid similar prices at top quality branded restaurants... I felt ripped off, and I am now in a position of missing out on breakfast to reduce my costs.... Would I return? Unfortunately not, purely based on the restaurant experience.

"Cute hotel!"
Lorna M, 29 Août 2017

I recently stayed here as I was attending a festival nearby! This hotel is situated in a beautiful location and had everything we needed! The room was great, very spacious and had everything including a safe. The staff were very helpful and the price is very cheap for what you get. A bit old fashioned but still a great spot!

"Wonderful view out of some windows."
BuckleeSalop1, 26 Août 2017

Food at the best mediocre and service about the same,.I suppose that a stop for a light lunch is justified by the view, but the approach is tortuous if you choose the wrong route. There is an interesting architectural feature adjacent to the garden.

"Delightful hotel with splendid views"
Josie B, 25 Août 2017

A bit 1970 hotel but extremely clean, friendly and good food ,well worth a stop over ,has a gym facility and the view over Chester is fantastic ,had a lovely evening there very relaxing ,good food nice wine

"Family Visiting"
TR1807, 24 Août 2017

Booked for a few nights with our 2 dogs whilst visiting family in the area. Our room was clean, well equipped and spacious. We had an evening meal on our first night, service was good, great choice of options on the menu and food was good, well presented. Great choice of breakfast options, again good friendly service. Dogs rec'd a welcome pack on check in with doggie biccies, a ball and a walking map of the area. Good dog walking from the hotel. All in all a great stay.

"OK But that's about it"
Cmoomy, 23 Août 2017

Strange hotel, very dated decor that kept reminding me of the shining! I think that was the 70's look throughout the place - Staff had a sniffy attitude which was somewhat comical bearing in mind the standard and surroundings of their establishment. - would not stay there again.

"A stay from hell!"
ilovenewyork92, 19 Août 2017

Slow check in, out-dates rooms, rude staff! Poor evening meal served cold what could be worse! Waited for 30 minutes for someone to turn up at the check in desk at 5pm! Where was everyone? I had emailed through prior to the stay to request a quiet room and book a table in the restaurant for that night! I got neither of my requests! I enquired when checking in if the table was booked and I was informed it was not. I went to my room which was on the first floor, no lift! At 6 months pregnant attending the hotel on my own you'd assume a staff member would offer to help but no one did. The noise coming from an event taking place was stupidly loud considering I had asked for a QUIET room. The hotel was "full" so apparently it was tough. The meal that night was vile, I waited 20 minutes to be seated as the restaurant staff were too busy in groups talking, seemingly comparing shoes! I was sat down and asked abruptly what I wanted to drink and if I was drinking any wine that night (very noticeably pregnant). I have a dairy allergy which I made the waitress aware of and she replied with "ok" that was it, 5 minutes later came back and asked if I wanted bread and butter!!! I ordered my food without much bother but when it arrived it was cold! I mentioned this to a waitress who rolled her eyes and took the meal away and EVENTUALLY bought back a properly cooked warm meal! Although the food was very bland and tasteless I was too embarrassed to ask again. On leaving the restaurant a member of management was shouting at a waitress in her face, very professional! As a business lady myself I stay in a lot of hotels around the country, this one was definitely the worst! Would not even recommend this hotel to my worst enemy! Should have however realised the lack and disgusting customer service judging by managements rude and arrogant comments on trip advisor!

"A very relaxing break in Cheshire"
MARYPAT_11, 18 Août 2017

We stayed at the hotel for 3 nights as part of a coach party. The service was excellent , start to finish, in all areas. We were greeted in a friendly manner, and our luggage arrived in our room, almost as quickly as us. The room was extremely clean, the beds very comfortable and the water in the bathroom lovely and hot. We had a lovely Mersey view from the room and the country setting made it quiet at night. We even had windows that open. Breakfast was freshly cooked and very mouthwatering. Our evening meals were just as good, - hot, tasty and well cooked. There is no lift at the hotel, but there seemed to be plenty of ground floor rooms available.

"Overnight before The Zoo!!"
Cathy M, 15 Août 2017

My husband and I with our 19 year old son who is autistic stayed here for one night and we were very impressed by the whole package. We expected the price to be a bit steep but to be honest it only happens once a year and you cant take it with you so we indulged!!! The front of house lady was very pleasant and helpful giving us all the info we needed. The room was pleasant and very clean, the shower was huge fitting 2 people in it!!! We had room service which came fairly prompt and delivered by 2 very charming and polite young people. The young chap took an interest in Tim and explained that he had Asperger and understood Tim very well.... Top marks to that young man. We all slept well and enjoyed a very good breakfast the next day before the Gran Adventure at the Zoo! Would recommend and visit again next year. Many thanks

"FOOTBALL CLUB OVERNIGHT STAY"
David M, 15 Août 2017

It is always difficult to accommodate a Football Club, the numbers and the specific requirements, dietary arrangements, at set times, are all very important. We cannot speak more highly of this hotel managing this for us and also serving excellent quality meals as ordered and on time. Rooms were clean and tidy. Service was timely and polite, could not fault it.

"Great weekend stay with family"
Zadia F, 15 Août 2017

Nice hotel, friendly staffs and wonderful view! The pool and Jacuzzi were brilliant, kids liked it very much! Plenty of free parking spaces! Breakfast was very good too! Only 13 mins driving to Delamere Forest, a nice walk with kids there especially finding the Gruffulo! I would highly recommended Forest Hills Hotel for a comfortable and reasonable price stay!

"Travelodge so much better!!"
falcon37, 14 Août 2017

Thought we would treat ourselves to a nice hotel with a spa. We had stayed in the travelodge for two nights previous and being honest should of paid £30.00 a night less to stay there. Travelodge 40 inch tv, lovely white linen sheets and fresh towels Best Western 24 inch tv, bedding with holes in and grey towels - however got to say the room was old fashioned however impeccably clean! Well done cleaners Had booked a double, went to the room two singles Overall shabby for the money

"Short Monday to Friday break"
Paul M, 14 Août 2017

Thank you to all the staff at the hotel from the minute we checked in everything was great and not too much trouble with the receptionist having good knowledge of the local area and things to do. It was a great hotel and location for us as a family to visit lots of attractions, and the pool was great after a long day walking around Chester zoo. Thank you and would love to be back soon.

"Not the friendliest hotel if you suffer with arthritis. No lifts, high sided bath/shower"
miJulie, 06 Août 2017

Nice hotel, bathroom needs a revamp very difficult to get in & out of the bath safely. There are no lifts, the pool & gym were brilliant, the bed was comfy and quite high. Breakfast was very good as was all the food we ate here. My only complaint was it was extremely hot in the restaurant every time we ate in it. The room was very hot also,

"Surprise 40th birthday weekend"
HollyLancaster2013, 06 Août 2017

Just back from a 40th birthday weekend for my husband - just a fantastic weekend from start to finish, nice, clean rooms, very reasonably priced bar menu for snacks, the pool facilities were perfect for the kids, party on the Saturday night ran like clockwork with attentive and friendly staff. Amazing service from the manager, event coordinator, ladies on reception, the bar staff, the night porter and everyone. Around 50 people of all different ages all went home happy and full of great memories. A great job from all the staff, thank you.

"Excellent stay had by all (inc doggie!)"
paulnpaula, 06 Août 2017

What can you say? Friendly staff, excellent food and facilities and a genuine warmth about the place even gave us a welcome pack for our pooch! Rooms are great yes the bathrooms are decidedly 80s but are perfectly serviceable and fit for use

"Worth checking out"
marcp1975, 05 Août 2017

Stayed here on business a few times in the last 2 years. Very well situated with nice views across the port during the summer. The rooms are of an average standard, decent furnishings. The gym and leisure area is a nice touch and well kept. Enjoyed the Hilltops restaurant when used, food is varied and generally of a good standard. Staff can seem rushed sometimes, struggling to keep up with guests on occasion. I've never had a bad sleep in the beds either so plenty to recommend it!

"Room clean, but out dated, lovely staff"
Ruth O, 31 Juillet 2017

Stayed on a Mondy evening. The hotel has plenty of free parking and the check-in process was easy. We had two complimentary bottles of water and shortbread treats on arrival. The reception staff, and the restaurant staff were first rate. We used the leisure facilities. The floors and surfaces were clean but there was a general feeling amongst the group there were a few unusual aroma's. We ate in the hotel restaurant, and that was great. Wonderful views, brilliant service.

"Great weekend stay, recommended!"
ib1965, 30 Juillet 2017

Great location, great staff, hotel a bit dated, but it didn't matter as it was clean, everything worked as it should, spa facilities (included) great, only ate breakfast, but it was fantastic, staff so attentive. Location was great, with views for miles. Handy for all locations, Chester, Liverpool, Manchester, North Wales, etc. Very quiet location, wedding in the hotel on Saturday night, never heard a thing. Can't fault, would definitely stay again, highly recommended.

"Value for money"
Susan C, 29 Juillet 2017

Excellent stay, from check in quick very helpful receptionist, room very cosy, tea,coffee making with biscuits very clean, breakfast was amazing all staff from cleaners to waiting on we're all polite and helpful. Hotel could do with up dating in some parts but all good. We had a hot stone massage while we were thief with Vicky would highly recommend this the best one I have had, we didn't use the pool or jacuzzi so can not coment on this. We will be returning as had a great stay. Well done to you all

"Super stay. Wish it could have been longer."
Carol C, 27 Juillet 2017

We had an executive room here and it was great. Clean, attractive, helpful staff. Nice restaurant serving good food. The bar served a medium range of drinks and the seating area by the bar was very eye catching. There was a wedding going on that was rather loud but this finished around 9pm so wasnt a problem. Breakfast was very nice and set us up well for the day. In my opinion there were two hiccups...after the wedding had finished the tables in the communal area were not wiped leaving us with very wet tables. The other things was no air conditioning....the room was very hot that night. It would have been nice just to have it cooled down.

"Tom Bridge "
tbr05, 25 Juillet 2017

Room is far too hot with no air conditioning. Arrive back at hotel at 11pm and bar / restaurant is closed and locked . Ridiculous that a hotel of this size has closed its facilities to residents before midnight. Would not stay here again .

"lovely location, nice views, good rooms and great breakfast"
Douglas R, 25 Juillet 2017

was lucky to be based here for a works seminar, the hotel feels homely, lovely staff throughout from the reception to the restaurant. The rooms were well laid out and comfortable, the only things lacking were air conditioning and a safe which surprised me. The food was excellent, the breakfast was a must, best eggs anywhere, but the plates are to small, helps with the diet! Nice bar and the outside seating area has some lovely views, nice place just to relax.

"Family visit"
Andrew M, 23 Juillet 2017

This is our second time staying at the forest hills . Me my wife and children stayed in the family room which was great loads of room and clean lovely bathroom.there is a pool and spa as well which is great kids loved it . The staff are really nice would definitely recommend.

"Very good choice for a group"
Plantypeople, 20 Juillet 2017

We stayed as part of a group holiday with 36 friends. Kieran the Manager gave us his undivided attention when we arrived and sorted out any potential problems before they happened. All the staff were extremely helpful and friendly. Breakfast was excellent. Dinner was mostly OK but we had a few problems with cold food and shortage of vegetables at times which is inevitable with a large group eating together. The bedrooms are all of a good size and the beds are extremely comfortable. The location of the hotel means that there is no noise at night so you are guaranteed a good night's sleep. There is a leisure club with large heated swimming pool which was very well used by locals. I would thoroughly recommend the Forest Hills Hotel for a comfortable, reasonably priced stay.

"Improvements needed on Allergy knowledge!!"
Kt_543, 16 Juillet 2017

We firstly turned up to the hotel yesterday Saturday 15th, the hotel was in a lovely location with views you couldn't complain about. Check in was quick and easy with friendly staff in the reception area, however prior to coming to this hotel I wanted to book a table for their restaurant. I emailed them on 8th July to ask about booking a table which I received a quick reply from a lady which says "I have put that booking in for you.". However when we were asked by the lady at the desk about booking a meal for the night in their restaurant, it hadn't been booked?!. I also stated in the email that I have a dairy allergy so would need an additional menu, I was then reassured with an email saying "The restaurant Staff can check with the chefs on the day and advise you what would be suitable to have for your meal.". Which to some degree was right. When we firstly turned up to the restaurant at 7 (which is the time our table was booked for), we were stood around waiting to be seated for a while until we went up to two of the waitresses talking. We got seated at a window table which was beautiful and very picturesque! I looked through the menu to see what I could have then I kindly asked one of the girls who assisted us for an Allergy menu, which I got a reply back in a questioning manner saying "an Allergy menu?!" This made me feel very embarrassed to say the least!!. When the allergy menu got given to me the lady walked off and I weren't offered any help with trying to find the correct page for the menu on that night. I found it very confusing trying to find the correct page to then ask the waitress if she can find it for me which she struggled with. In the end she replied with "what is your Allergy and what would you like I will go and ask the chef if it can be changed" which I felt relieved about. The chef called Chris? was very kind and told the waitress to tell me he can change the meal for me which was great! When the meal was ordered the waitress dealing with me then asked "Would you like any bread and butter?" Which made me feel even more embarrassed and led to me questioning did she even listen to what Allergy I had?. When we had eaten the meal nobody came to our table for around 10-15 minutes which was shocking as there were a lot of waitresses on that night. I came out of the restaurant wishing I hadn't eaten there due to the utter embarrassment I felt with my allergy. Our room was great, clean, spacious and stunning. I couldn't have asked for a better room to be put in with very nice views too! All in all the room was immaculate and beautiful! The food was also cooked to perfection in the restaurant. I would love to return to this hotel however due to the utter embarrassment I felt in the restaurant it hasn't made me feel confident in wanting to do so.

"Room with a view..."
suziee16, 15 Juillet 2017

Set in a lovely area with a great view looking over the vista of the Mersey estuary. Room very clean and the bed was so comfy with a good nights' sleep. Full English breakfast wasn't wonderful just 'okay'. Swimming pool and gym very good.

"5* standards at 3* prices."
flyzoon, 14 Juillet 2017

Fantastic stay in a modern, well appointed hotel close to Chester. Lovely staff and an excellent busy kitchen. The hotel boasts its own leisure centre and extensive grounds with views over the river. Even though the hotel was very busy with a large coach party there didn't seem to be any panic and the feeling was that there was plenty of space. Thank you for a wonderful if brief stay!

"Amazing Wedding Day"
Margaret B, 12 Juillet 2017

We had our wedding in June and it was a fabulous day. The hotel is in a fantastic location on the top of Frodsham Hill with amazing views across the estuary. A big thank you to Kieran, Nicole and all the staff who were so friendly, helpful and attentive in making our day even more special. The wedding ran so smoothly and every detail was spot on. Many guests commented on the lovely venue and how excellent the food was and also how much they enjoyed the day. Many many thanks, wish we could do it all again as it was so amazing x

"Everything you need for a night away"
moonshine1979, 02 Juillet 2017

Stayed at the hotel for one night whilst attending a wedding nearby. Booked last minute but impressed with the location and facilities. Our room was near the pool, but the smell of chlorine soon vanished as soon as we entered our room. Room perfect for our needs-tea/coffee/hair dryer etc, also a large size with comfy beds-only complaints were the pillows which were very hard and the bathroom which is in need of modernising. Staff were brilliant, happy to provide information and assisted quickly in returning some lost property. All in all a great stay, we would happily book again if we were ever in this stunning area.

"Up a steep hill"
Patrick N, 29 Juin 2017

We stayed here for one night as we were doing the Lands End to John O'Groats bike ride, but didn't realise it was located at the top of a very steep hill! The weather was very warm and our room was incredibly hot with no A/C. For security, we kept our bikes in the room. Dinner and breakfast were very good with great views all around. Friendly and helpful staff.

"Great hotel"
Eunice S, 29 Juin 2017

We stayed at this hotel for 1 night on our way home from our holiday. We arrived late afternoon Friday and were greeted by a very friendly receptionist who booked us in and explained everything about the hotel facilities. We arrived in our room (97) which was right at the back of the hotel - a large room, extremely clean, very comfortable and quiet. We had access to all the leisure facilities at no extra charge and swimmimg towels had been left in our room for our use. We used the swimming pool & jacuzzi - everywhere was nice & clean, the staff in the leisure centre were very friendly and helpful. We later had a very good bar snack meal which we found great value for money. Through the restaurant we walked outside to look over the estuary, it was a lovely warm evening - again a very relaxing atmosphere. We enjoyed a great nights sleep in a very comfortable bed and enjoyed a lovely breakfast served in the restaurant before we left. The staff, facilities, food & drink were all excellent.

"Bad start but just got better."
BigAlBlack, 29 Juin 2017

The bad start was to be allocated a room that I wasn't happy with. The receptionist was very helpful and began sorting out an alternate room for us. I then realised that the hotel wasn't busy but as a Diamond Select Rewards member I hadn't been upgraded so asked for one but was told there would be an additional charge for this. Although they had my Reward Card details I had to mention that I was a member and was then upgraded free of charge. A small thing but it's one of the reasons I use Best Western hotels. The room I got was really good and spacious and very comfortable. Dinner that evening was very good with a good choice of food at reasonable prices with the advantage of a great view over the River Mersey from our table. Highlight of the stay has to be the breakfast. The two ladies on duty were extremely friendly and efficient. Poached eggs were perfectly cooked and nothing seemed too much trouble for them. Used plates were removed quickly without any fuss, I've stayed in some hotels where they just leave them on your table until you leave! All in all, a very good hotel I would be happy to go back to.

"Perched on a hill top"
WheelyP, 27 Juin 2017

We needed a hotel in order to attend a funeral and were advised midweek stays were 2 night minimum, but the central booking desk gave us a discount and in the end it worked better for us to stay both nights. On the hottest day of the year the lack of aircon was frustrating but the staff quickly supplied fans and could not have been more helpful. The room was spacious, clean and I found the bed particularly comfortable. I ordered a paper but it never arrived and the hotel tried to charge me along with £5.50 for a takeaway breakfast because my wife needed to leave before breakfast was served. I found this disappointing and sloppy. The breakfast we ate in the restaurant was what you would expect. Everything was there, black pudding was awesome, mushrooms just the way I like them but greasy sausages. Overall pretty good but not exemplary. We did not use the spa facilities but they looked very good. Fantastic view and perhaps my less than generous review is because we were not there for pleasure...

"Not bad for a one night stay"
Colin C, 25 Juin 2017

Last week we pre-booked a Saturday night stay to break our journey on our return from a break in North Wales. Having stayed in smaller, more personal hotels during our time away, we found the Forest Hills to be somewhat large, characterless and impersonal. It does however contain full leisure facilities for those who wish to partake of this. Our room (220) was large and quiet, although it was quite a trek with our luggage to get there. The bathroom was in comparison quite small, with a welcome bath and shower (although without a non-slip rubber bath mat). Our room faced woodland at the rear of the hotel, so there was no traffic noise. We did however experience early morning noise from adjoining rooms, with running water, children's voices and slamming doors. Our evening meal was surprisingly good. Having booked on a dinner, bed & breakfast basis, we were able to choose from the standard 'market' menu or the a la carte, paying for any extras as required. All drinks and wines we found to be very expensive. Breakfast was all self service (hot and cold food), but on the whole was good with a varied choice. All of the staff we encountered (especially on reception) were very friendly and helpful.

"Friendly service"
Paul H, 23 Juin 2017

The hotel is characterised by a very friendly and helpful staff. The room we had was a bit dated and needed an update - although it was quite comfortable and a decent size. We understand that some rooms have been refurbished so I would request one of them if possible. On a very hot night we would have liked air con! Location is good on top of frodsham hill. Excellent views from the restaurant area across the river. Breakfast pretty standard. Definitely a good place to stay.

"Spacious, good service needs modernising "
thecountrytraveller, 11 Juin 2017

Stayed here for 2 nights for a wedding, we had a family room which was huge 3 beds (2 singles and and double) with a cot bed, loads of blankets for the cot in recent hotels nothing has been supplied. Fridge very grateful for storing baby food. Room was quiet, bathroom is peach in colour and could do with an upgrade mixer tap on shower doesn't allow for a hot shower more lukewarm. Could have done with a nonslip bath mat as it's tricky to bath a wriggly baby safely without one. Amazing service from the lady at breakfast poached eggs perfect all weekend, lots of choice would like a better quality sausage for breakfast. Fast check in an out. Hotel was pretty warm in all areas but the pool was freezing.

"Excellent location, good facilities, great pool & spa"
Hoverfly90, 09 Juin 2017

We stayed here in May 2017, just for the one night. The hotel's position is truly amazing, with wonderful views across the river Mersey and over to Liverpool. It's very accessible from the M56 and offers good clean, no frills accomodation at a very reasonable price. Breakfast is extra per head, but well worth the money with a good selection of freshly cooked produce plus the usual array of cereals and fruit. My wife had dinner in the restaurant and was very pleased with the standard of the food as well as the service which she described as excellent. The rooms are quite small, but perfectly adequate for a night or two. The bed linen and bathroom were a high standard with the obvious signs of hving been dilligently cleaned. The swimming pool and sauna/gym complex were actually very good with clean changing rooms and lockers for clothes. The main plus with the hotel is the level of friendliness and efficiency of the staff; we couldn't fault them on any level.

""When is a deal not a deal""
David H, 07 Juin 2017

We have stayed at Forest Hills many times over the past 3 years and been very happy with everything.Offered deal of 2 nights B & B + evening meal for £169.Limited choice on Al a Carte menu for evening meal,we both chose the Lamb Cutlets but found that we struggled to cut them and we were unable to chew the cutlets.We both left virtually a full plate of food.At the £36 price of the two uneaten meals we felt that this turned out not to be the value deal that we expected.

"Really nice food"
Vanessa186342, 20 Mai 2017

We stayed for 4 nights at the hotel as part of a coach party visiting Chester, Liverpool, etc. Nice touches were the duty manager getting on the coach when we arrived to welcome us, and similarly to say goodbye when we left. Our room was comfortable; only gripe would be with small television screen. Also beware of sensitive sensors when using shower and be sure to put shower curtain in bath. We had dinner every night and the food was tasty and plentiful. Compliments to the chef. Staff all friendly. Hotel has spectacular view of estuary and is short walk to interesting obelisk war memorial. Very peaceful surroundings. As hotel is mainly conference and wedding venue, I am not sure whether I would want to stay as independent traveller. Could feel a bit isolated.

"A VERY COMFORTABLE STAY"
Richard R, 18 Mai 2017

My wife and I stayed here for one night and found the reception greeted us with a smile and we were made welcome. The room was a good size and to a high standard. We had room service and all was well. We had a drink at the bar and all staff were well trained in customer service. We did not use the pool but plenty of people did. The breakfast was very good and tables attended to all the time. I wish we had found this hotel before as we have stayed in more expensive hotels and had less service. We will stay here again

"Our wedding"
weaselle16, 17 Mai 2017

Our wedding was on 29th April, and it was fabulous. We dealt with a few lovely people over the last year, but notably Nicole, who was wonderful, really went above and beyond to answer every little random question I came up with. Everything went without a hitch (or with no hitches that I noticed!!), the food was excellent, and someone even folded up the bunting for us before we collected all the decorations on the Sunday! Had so much good feedback on the reception. Will definitely be recommending. THANK YOU again xx

"Pleasant stay, but look out for the WAGS!"
38hardy38, 15 Mai 2017

We stayed in family room (three females) while taking part in a nearby endurance event in Chester. Room was large, we had three separate beds and still plenty of floor space. Bathroom was ok but could do with a refurb. Toilet seat was broken but staff rectified this after the first night. TV kept switching on by itself which was a bit odd and spooked us out a little! Great view from the breakfast room! Staff helpful, and they made sure food was available for us on our late arrival back after our event. Check out ok, except for the pushing in by several 'WAGS' in rollers and high heel mules who decided to look down their heavily-made-up noses at us.

"Nice hotel"
Claire N, 14 Mai 2017

I really enjoyed our stay here just small issues really .. booked a room 2 adults 2 small children as parents of small children u pack enough stuff to last months unfortunately our room was on ground floor hotel does not have a lift so lots of buggy carrying. Felt as having children we sat in conservatory out the way not to upset other guests. Front of house staff polite and informative. Good place to stay to visit chester zoo x

"Still a great hotel to stay in this area"
LINTREV, 09 Mai 2017

Most things were as good as our first stay in 2014, our only niggles were, the safe in the room could not be accessed and although we reported this, it was not rectified during our stay. Also the jaccuzzi was not working (same as 3 years ago!) Whilst my husband is happy with the pool I do not swim so only use jaccuzzi whilst he is swimming, so I could only sit on the side watching him! My husband did mention this to the leisure centre attendant but his attitude was very flippant "not his problem"

"Wedding"
BilkoCheshire, 02 Mai 2017

Excellent all round Helpful and friendly staff ..nothing was too much trouble. Buffet roast was first class and the vegetarians were well catered for (especially the Bride.) Many guests stayed for 2 nights and were delighted with the accommodation and breakfasts. The hotel contributed greatly to the highly successful and enjoyable day. Highly recommended

"Very good yet again"
Jon P, 01 Mai 2017

Many thanks to the hotel again We stopped for two nights as we were attending the Oulton Park British Superbikes room lovely and clean pool and leisure facilities nice if a little dated Restaurant was nice 3 course menu chosen for both nights very good value for money Staff polite and attentive and patient with some what fussy customers (not us) Will book again as it's an easy drive backwards and forwards to track

"Great improvement!"
BMW555, 28 Avril 2017

Stayed a few times before and found it a bit dated, but was amazed how much it had been improved. Greeted by a nice young lady with a lovely smile. She even gave us a gift of biscuits! The room was super, very clean and had lovely fluffy towels. It was very hot during the night even though the heating was switched off. Had a nice breakfast with plenty choice. Again the staff where very friendly. On departure the same girl was on reception when we booked in. She was a trainee and had only been with them 6 weeks. She was very efficient and a great asset to them. We will have no hesitation in returning.

"Great place to stay for Checter Zoo"
Colin M, 25 Avril 2017

We stayed here for two nights to visit Cheshire Oaks shopping centre and Chester Zoo. The hotel's in a quiet location with quite a few walks around about but within 20 minutes drive of the zoo and shopping centre. we had a great room for a family of three and the spa and pool were excellent for relaxing in after wandering about all day. The staff at the hotel were really helpful and the breakfast was good, with great views from the dining room. Would definitely stay here again if visiting this area.

"home from home"
probbing, 24 Avril 2017

another fabulous weekend staying at the forest hills with my gorgeous freinds what can I say every single one of the staff are amazing are rooms beautiful and everyone are so friendly and accommodating and attentive it's truly is like home from home to us all thanks to kieran and all his amazing staff see you all again soon xxx

"VERY VERY GOOD....repeat visit,as so good last year"
Martin G, 23 Avril 2017

My second stay in this hotel. Last year I used it,so it just had to be choice again this year,as it will be in future years. I was in another brand hotel night before....reviewed already on here....and drove from Swansea....so to allow me bigger window to arrive I had contacted hotel few weeks before to ask for noon check in. I reached hotel around 12.30/12.45 and my room was ready.....nice, friendly staff on front desk. I had booked room only...but could add breakfast if I wished......and pay on check out. First time in ages....I was to full this morning to even think about eating breakfast. So unable to make comment...but last year it was nice...so another reason I thought only of booking this hotel for my visit again. Wi-Fi free and of good quality....unlike night before INN another brand that charges for PREM Wi-Fi and offered poor free connection.... So another reason for my liking BEST WESTERN hotels. Parking very easy when I first reached hotel...and when I got back a little after midnight. Helpful night team on desk when I got in,as I had left room number in room...and was not 100% sure of room number.....they checked and confirmed I was in 220...saved me bothering another guest had I tried to get in the wrong room...... Slept well. Bath and shower..... large kettle....if people read other reviews I write...I use a large bucket, rather than standard hotel mugs. So I would 100% wish to stay again and again and again.

"Great place to stay with toddler..."
Elbow_in_Leeds, 23 Avril 2017

We stayed here as a base to visit Chester city, Chester Zoo and surrounding areas. Family room was perfect for family stay...plenty of room for toddler to potter in room when we weren't out and about. Restaurant staff couldn't have been more accommodating for breakfast and dinner. Kids welcome pack was a nice touch on check in. Swimming pool was clean, as we're changing rooms, separate pool for babies, but was quite cold (little one was shivering!) so unfortunately we didn't stay in that long...

"Short stay "
andrearawlinson, 22 Avril 2017

Our stay was short but pleasant. It was quite difficult to find as the signs and sat nav didn't help at all. It got us in the region of the hotel but we had to ask someone as we drove around for a while. When we arrived staff were friendly and helpful.

"Superb Dog Friendly Hotel"
Graham N, 21 Avril 2017

We stayed there for 3 nights from 12 April and cannot rate this hotel highly enough. At check in you get an envelope with dog titbits, a ball. The rooms are of a good size and spotlessly clean. Admittedly the toilets are a bit dated but again spotless. When we booked for dinner the receptionist said she would look after our dog if she did not settle in the room but the dog settled fine. The quality and quantity of food was very good. Overall a very good stay.

"Very good hotel"
dy-steve, 18 Avril 2017

We have just had a fantastic stay at the Forest hills from when we arrived the receptionist Michelle could not do enough to make us feel welcome, the room was very good and to our surprise we even had a balcony (shame the weather was awful) the views around the hotel are superb and the food in the restaurant was excellent, we were served by Ebony who again did a great job. I would recommend this hotel to anyone!!

"Wouldn't rush back"
Georgina C, 18 Avril 2017

We booked 2 rooms for bed, breakfast and evening meal with use of the pool and gym. When we got into our room there was a razor left behind in bathroom obviously not cleaned out by cleaners and in the other bathroom there were fake eyelashes on the floor. The pool was grubby and didn't seem clean at all so used that once and never went back down there even though the steam and sauna room seemed okay. Evening meal was okay, we were the only ones in the restaurant so quick service. Then breakfast the next morning was average too! Lovely surroundings and lovely scenery.

"First impression ............"
HelenG350, 17 Avril 2017

Just returned from a fabulous weekend at this wonderful hotel. It was a relatives wedding and it was amazing! Nothing was too much trouble. Staff were friendly obliging and very professional in all areas. The meal on Saturday evening which had been preordered was beautiful, the wedding breakfast was superb and the hog roast was something so different. Breakfast was plentiful and if there is any criticism to make it would be that there was too much fat on the breakfast. The rooms are very comfortable with lots of pillows and extra blankets if needed. Housekeeping were lovely and kept the rooms very clean. Any issues are dealt with immediately. I was very impressed with the whole weekend and wouldn't hesitate to recommend Forest Hills to anyone who asked. Thank you to the lovely manager who took all the leg pulling in good spirits. She was lovely and was there for most of the weekend, even supervising the staff at our meal on Saturday. I'm sorry I didn't get your name. Keep up the good work guys, you are doing a grand job.

"An Enjoyable Stay"
Couple10, 17 Avril 2017

This hotel is a great base for visiting Chester and the surrounding area. We used to stay here regularly many years ago before the hotel was a Best Western so were interested to see if it had maintained its good standard. Overall it had although there is always room for improvement. We had our four year old grandson with us so booked a family room (91) which was spacious, well-appointed and comfortable. The bathroom had been updated with a large double shower instead of a bath which we were happy with. There was no view but, as we were only in the room to sleep, that didn't bother us! The stairway leading to the room is in need of decoration. We opted for a bar meal both evenings rather than an a la carte meal but still ate in the restaurant. The food wasn't exceptional but was ok. The big disappointment was the sticky toffee pudding which arrived in a small cereal type bowl with no cream or ice cream and reminded us of school dinner desserts! Nowadays, most restaurants present desserts more impressively and include additions like or cream or ice cream and a fruit garnish. Breakfast both mornings was good. The staff at our all our meals were excellent, being extremely friendly, lovely with our grandson and working enthusiastically. We made use of the pool area which was as good as we remembered it. A lovely way to chill after a long day walking around the zoo! We would return to Forest Hills if visiting Chester again and feel we received good value for money.

"Enjoyable as ever"
karen m, 16 Avril 2017

Lovely stay in great location, as enjoyable as ever- though was disappointed that the bar and snack bar has now closed. Was always a great spot to chill after the pool. Not the same sitting in reception.

"Not impressed "
Barry S, 11 Avril 2017

I booked this hotel as it is a preferred chain for my company, on arrival the staff seemed friendly enough, checked in ok, wandered down to my room along corridors that really need a facelift. Room ok but quite basic and dated. Used the pool and sauna which were good. The main issue that I find hard to understand was the restaurant closing at 9 and breakfast not open till 7, not particularly useful to a business traveller.

"Terrible "
Ajar49, 11 Avril 2017

Stayed one night in room 93. Room overheated as faulty radiator would not turn down. Opened window to cool down , however as there is a loud generator unit under window, this also kept the whole family awake. Not suitable room for a family. Also toilet would not flush. Went to reception and after a search by night staff at 3.00 am we were moved to another room which was just as stuffy as the first , although radiator did turn off, the pipe feeding the radiator was extremely hot. Very frustrated, had a busy schedule planned for the next day, which after the whole family having approx 2 hrs sleep was a washout. Unable to sleep. Refused to pay for the night. Manager apologetic and said she would email me within 24hrs but nothing received as yet.

"SUPERB DAY!"
Eunice K, 11 Avril 2017

We, a group of artists, held an event day in the Overton Suite on Saturday and right from a pre-booking visit last year, the staff at Forest Hills could not have been more friendly and helpful. On the day, nothing was too much trouble. We could not fault the lunch, which was served delicious, hot and beautifully presented. The Overton Suite has spectacular views over the Mersey Estuary, so the nice weather helped us to enjoy that. A great place to hold an event! Thanks to everyone involved at Forest Hills, you were amazing!

"every effort made"
robert m, 10 Avril 2017

We have stayed several times, always good service, room and meals. A travelling companion is disabled and every facility is there as needed. The hotel has a fitness and leisure centre (not tried) and function suites for meetings/parties etc. The view from the dining room although panoramic takes in the ship canal and a petro-chemical works so not that inspiring, otherwise excellent.

"Stayed just one night, wish we could have stayed more"
Donna-Zo, 10 Avril 2017

We booked this hotel as we were travelling up from Hampshire for a wedding nearby. I tried to book online but it appeared the hotel was full, so called the central reservations team who were very helpful and confirmed that the hotel could accommodate myself, my husband and 10 year old Daughter in an executive room. On arrival, after a longer than anticipated journey, we were greeted by two very professional, but friendly receptionists who quickly booked us a table for dinner in the restaurant and suggested we may want to spent some time in the spa to relax. On arrival in our room, we were blown away by the size of it, very roomy even with a double sofa bed that had been made up for our daughter to sleep in. The bathroom was lovely, clean, fresh and large, with a walk in shower and jacuzzi bath. The view from the room was beautIful, overlooking the Mersey, with Liverpool in the background. The spa was very relaxing, and just what we needed after a horrible journey. Dinner in the restaurant was lovely, and all the staff were very friendly and attentive. Food was good, especially the seafood platter to start. Wine was well priced, and we enjoyed a nice bottle of Malbec with our dinner. Breakfast was buffet style and all cooked very well, and very tasty. We were very, very impressed with all the staff at the hotel who were all polite, professional and friendly. The room was very nice, comfortable and well maintained. Only one very small negative - my Daughter wasn't very happy that there was no hot chocolate in the room! We would definitely like to visit again, but hopefully without the 5 hour car journey next time!

"Weekend with the girls "
probbing, 28 Novembre 2016

Well what can I say what an amazing time we all had at the forrest hills in Frodsham thank you so much to kerion and all your amazing staff you have been fantastic from your cleaners waiting on staff in the reasturant the food was fabulous feel so relaxed now thank you all once again xxx

"Cheap as a Premier Inn but sooo much better "
PhilSIDC, 13 Novembre 2016

As the local premier Inn to Oulton Park prices have gone up I revisited this hotel which I used many years ago when I worked in Warrington The place hasn't changed ( yes it has been decorated) Friendly staff, great facilities, good rooms I shared a twin room with my son and the single bed wasn't great but I slept well Breakfast was plentiful The Staff make this place special

"Family friendly Hotel"
del-leamingtonspa, 01 Novembre 2016

Stayed here one night family of 4. Staff very friendly and helpful , rooms nice and big two single beds and one double very comfy. Kids enjoyed pool ,sauna, steam room and hot tub. Breakfast was good and plentiful. would recommend and definitely go back again. Thanks for a great stay.

"hedgelaying weekend"
peterafWales, 01 Novembre 2016

The hotel is on a small lane about 5 minuets from the town with a countryside feel to it A modern building on the top of a hill with good views toward the Mersey. The accommodation was good food was also of a good standard The Staff were first rate and really made the place. The only let down, to me, was the Bar and a lack of real ale hence the mark of 4 and not 5 but there are some good local pubs not that far away. I should also add that some of the competitors used the pool and found it fine. We had booked the entire hotel and the staff did a great job feeding a lot of hungry hedge layers .

"Weekend stay"
Dinah R, 01 Novembre 2016

Stayed here as part of planned weekend with many others. Staff were very helpful and pleasant. The room was comfortable but average. Wet room soaked the whole floor when used and did not drain away, making it slippy. The food, especially breakfast was well above average and very tasty and well presented. Slightly out of the way but may suit those wanting peace and quiet. there were Gym and pool facilities.

"Coffee time"
johndayman3, 30 Octobre 2016

We stopped here on Saturday morning for coffee, expecting to be able to sit somewhere looking out over the beautiful Cheshire countryside. No such luck - the room with the panoramic view had just been cleaned and no one was allowed in there. We had to make do with sitting in the foyer - no view and tired furnishings. Coffee was horrible, but consistent with the coffee we have had at other Best Western hotels. We were assured it was filter coffee but it tasted like a cheap powder version. You wouldn't think it was that difficult to produce a nice cup of coffee.

"Wedding Stay "
david l, 30 Octobre 2016

Where to start? Stayed here whilst attending a wedding on 29th October. Bedroom was great, Bathroom great; huge bath. Wedding was great, food throughout the day first glass. All staff from wedding co-ordinator through wait staff and bar staff were fantastic super attentive. Nothing at all to fault, thank you

"Good hotel, shame about the noise and food."
Ben K, 30 Octobre 2016

The hotel is nice and the room was clean and pleasant to stay in. The complimentary use of the on-site pool facilities is a great bonus. The staff were friendly and knowledgable. However the lack of a single vegetarian main course on the menu at the restaurant is unacceptable in this day in age; even a simple pasta dish would suffice. Also due to a wedding that was taking place at the hotel on the night of my stay it was quite noisy which made it difficult to get to sleep. I would like to award a higher rating but due cannot due to the two reasons mentioned.

"Bed, breakfast and evening meal"
Marty K, 30 Octobre 2016

Very welcoming hotel, room clean and surprisingly spacious. The bathroom was quite large and well stocked with shower and bathing products. The evening meal was extremely good with very attentive and friendly staff. Breakfast also was well presented with a huge variety of both cooked and fresh produce. Highly recommended.

"Nice Hotel"
Ed H, 28 Octobre 2016

We stayed here as we had a family wedding in the area rooms are very nice and well equipped defiantly good value for money, the breakfast was also very good and lots of selection its probably the best hotel in the area

"wedding"
Diane H, 21 Octobre 2016

attending friends wedding 1/10/16 decided to book 2 nights to make a long break , first morning woke with stiff neck thought it was just the pillows .on leaving both of us had bad backs very uncomfortable mattress and pillows .. very disappointed with dated peach colored bathroom. room next door was more up to date cleaners had left room open so we were able to see fabulous bathroom completely different than the room we had .. on positive side fabulous location very peaceful excellent leisure facilities staff used the pool and spa very polite .. restaurant lovely food good value for money excellent housekeeping .. bar expensive over £10.00 FOR TWO DRINKS sitting outside could do with tidying up by fish pond ..

"excellent location,great view"
lou1967080, 18 Octobre 2016

As in the other reviews the hotel is slightly dated in the bathroom could do with a make over,(a little to pink)stayed with our dog Ruby she was very well looked after with a goody bag on arrival and she took a liking to our cleaning lady The staff were all very welcoming and polite nothing was to much trouble,breakfast was very generous and shirley was just lovely the evening meals were a very high standard we didnt eat anywhere else during our stay we had some brilliant walks the views are something else overall a very good stay we will stay again.

"Nice location and view at the hotel with good facilities"
chrissieblue, 15 Octobre 2016

Just like the other reviewers suggested, the hotel is slightly outdated but otherwise everything is in good orders and work as expected. We booked for two family rooms but one of the family room bathroom was completely old fashioned and the tab was broken. So not all the rooms are consistently the same quality. Breakfast was fairly ok, has got fresh, hot and cold selection and all the usual drinks supply tea, coffee, juice, water. One of the waitress served breakfast in the morning was quite rude and very watchful with everyone and everything. There was a Polish waitress who worked along with this rude English waitress, the Polish waitress was very nice, easy going and able to serve breakfast with great smiles and easy attitudes... she puts us at ease without feeling difficult or stressed. We appreciated of her services. The overall staying was pleasant and don't mind to return if we will be closed by the area again. They were not particularly cheap as such, it happened that we need to be around that area as a family visit and it has all the family facilities that we liked so we stayed there. One last thing which was not acceptable, we checked in on time but they kept us delayed for over 2 hours and we had to sit and wait around and visited a local supermarket, by the time we got back to the hotel they still told us that the room was not available for two family rooms we were very surprised at the lengthy time that we had to wait..... They did not compensate for the delayed that they cause us to check in our rooms, we were quite annoyed with that.

"Great Wedding Venue"
Scott E, 15 Octobre 2016

Excellent great hosts room was beyond our expectations we got married here and everything was great food staff service fantastic. We cannot rate this enough. The duty manager kieran was a fantastic host great attention to detail putting us at ease and really made the day.

"OK but watch out for the vibrating room"
venna, 09 Octobre 2016

We stayed here for one night. The hotel is a little dated (my daughter liked the pink bathroom suite) and worn in places. However the staff are lovely and the facilities are great. Get down to breakfast early as food runs low (and is not replaced) towards the end. When we booked, a long time in advance, we had requested a quiet room as we had reason to really need good sleep. This was noted again on check-in and we were given a room well away from the various functions BUT above/near some serious machinery which caused the whole room to vibrate! The vibration was so bad anything on surfaces would shake/rattle and it may me slightly nauseous standing on the floor bare footed. One member of staff told us it was above the plant room, another disagreed. We were informed the machines may go off at 10.30pm, back on at 7am with periods during the night is it got cold. Their advice: use ear plugs (which they supplied so must be a frequent problem), and drink alcohol so you don't notice!! The hotel was full but we were, begrudgingly offered an executive room "if we can fit and extra bed in and its a long way away to take all your stuff". We were shattered and didn't want to make a fuss so stayed put. I think the tiredness saw us through the night. So, if you book a family room we'd advise you to AVOID room 93 (the others near it may be affected but we don't know) unless you and your family enjoy a vibrating experience!

"Lovely Hotel"
Suziescorner, 08 Octobre 2016

Stayed here recently following a trip to Chester Zoo and we really enjoyed our stay. Plenty of parking and we were able to go straight to the pool for a swim which was good size. We also used the Jacuzzi pool and Sauna which I would definately recommend. We even went back in the pool again before breakfast, and when I rang reception to ask if we could have some fresh towels they were delivered to the room in a few minutes, very impressive! We didn't venture out of the hotel ate in the restaurant. There is nothing in walking distance nearby that I saw. I initially returned my first meal to the kitchen and asked for the steak instead which was absolutely fantastic. All staff at the hotel where very friendly but in the restaurant I was surprised I had to ask for a steak knife and no one come over over to check everything was ok once our food had been brought out. The hotel itself does look a little dated, but it is not worn, this didn't bother me and I liked the pictures of what the area used to be like. The room was lovely, a nice size and there was a balcony which I thought was a nice touch. The only thing which let it down was the cheap toilet paper! I would definatley stay here again if I was in the area.

"Fantastic stay"
rhondaware, 08 Octobre 2016

I stayed here for three nights whilst working in Cheshire or Liverpool and it was a perfect stay! The room was warm, very comfortable and clean and the food was very tasty! Every meal is carefully prepared and cooked to perfection; even the fruit salad in the morning was the nicest one I have ever tasted. The staff are all very friendly and welcoming and nothing is too much trouble. I looked forward to getting "home" every night. I would recommend this hotel to anyone and everyone for whatever reason you wish to stay.

"Good price, good hotel, brilliant pool! "
Jade S, 02 Octobre 2016

Went for a weekend trip with my partner and loved it. The pool is brilliant, free to use with sauna, steam room, hot tub and gym. Very child friendly. Comfortable room, a little bit old fashioned in places but the price, atmosphere and amenities make up for that! All my requests when booking were met too. The local town is also really nice. Nice pubs and restaurants. Looking forward to returning again next year!

"Definitely recommend "
Louise S, 01 Octobre 2016

This was our second stay as a family and our experience has been delightful. Family rooms are spacious and immaculate, and children are adequately catered for both at breakfast and from the evening menu. Every member of staff we encountered was friendly and we felt welcome. Will certainly return next time we are in the area.

"Gangsta Night"
NegativeOne, 27 Septembre 2016

We booked this for a Saturday night only at a very good price. Limited rooms due to two functions going on. We were given a triple family room, which had ample space. We arrived around 6:00pm. There was a wedding party in one of the function rooms and a gangster themed murder mystery in the large dining room. We immediately got a good vibe as soon as we arrived. Our receptionist was very friendly and helpful and booked us for dinner. Very apologetic that they had a limited menu. We would have to have the themed night special menu, which was fine with us. We went to the large pool, sauna, jacuzzi, steam room, which was virtually empty. By 8:00pm we had the whole place all to ourselves even though the hotel was packed. Ready for dinner at 9:00pm and the barman/waiter was an absolute hoot. He knew our names and was so on the ball. He took an interest in us (being from down south, London and Bristol). We were chatting to all the bar staff and at one point I think we had an audience of 7 members of staff! ( I think they must of though we were a celebrity couple from the south!) We felt so special and appreciated. As I said initially, the hotel just had this incredible vibe that we tuned into. I don't know if it's a Liverpool thing or the great morale of all the staff. This special night has been very memorable. Breakfast the next day, the dining room was heaving. I know that everyone tends to arrive late on a Sunday morning but it didn't bother us at all. Service was great and with a smile

"Gangster Nite/golf weekend"
dscouse, 26 Septembre 2016

Large room 2 single beds & (small) double 2 sofas large coffee table fridge in room, great for chilling the prosecco ! good weekend, Saturday, meal#murder mystery# fancydress#DJ#dancing# food was good, entertainment great fun... Breakfast we had omelette which was cooked to order, hot & tasty, we were a party of 28 some others complained that breakfast was cold, service slow, they seemed under pressure & short staffed ! but the staff were polite & helpful. Sour note !! bottle of wine £17.00 you always expect to pay a premium in Hotels which I don't mind, but the quality was awful !! Little choice of whisky (Bells) which strips the enamel off your teeth ! Jameson would of been most welcome sight behind the bar. Very annoying you can buy a nice Hardys shiraz in Macro for 4 quid a bottle, the buying power of a large hotel chain like Best Western should review their alcohol purchasing policy.

"Wedding bargain deal!"
Roy T, 25 Septembre 2016

The hotel and staff were great for our one night stay for a friends wedding at Forrest Hills. Got a cheap deal as we booked in advance, but for that we got a big spacious room with four beds! Breakfast was alright as well so can't complain! For the price we paid it was a real bargain and enjoyed our stay.

"Overnight stay prior to our Daughters wedding"
JimG27, 25 Septembre 2016

This was our first stay at a Best Western hotel.. when we go away for weekend brakes we always use the same hotel chain. But now we have experienced this group I will be moving over to Best Western.. It was a great place, service could not be better, food was very very good.. Thank you very much for a wonderful overnight stay..

"Business Trip"
Silonicus, 23 Septembre 2016

The hotel is clean and modern. Food is good although a room service tray with no condiments when they charge a 20% surcharge seems unusual, and the 20% seems a little high just to put the food on a tray and bring it to your room. Also, be aware that they have a 2% surcharge if you use a credit card to pay for your stay.

"No complaints "
ross r, 18 Septembre 2016

Visited here for 3 nights in September 2016. Didnt cost me anything as it was on business expenses but having looked at the prices online id say it was good value for money ! Rooms are spacious with tv ! Hairdryer supplied also. Could have done with a thicker pillow but I used 3 together which was just about ok. Cleaned every morning Food was delicious and plentiful , breakfast buffet didn't fail to impress with freshly cooked eggs to order. Free to use snooker tables , you do pay for lights tho £1 for 20 mins. Gym and pool facilities were also available to use. Pleasant stay and a decent sleep

"Terrible - Horrendously Noisy"
charlotte88johnson, 17 Septembre 2016

We booked the room for a Saturday night well in advance as my partner was attending an assessment day for the police starting early on the Sunday morning. Myself and my 19 month old toddler were also staying so upon booking we requested a family room with a cot. When we got to our room, it seemed ok until approx 6.30pm when excessively loud music began playing. The wedding venue room was DIRECTLY opposite our room, and only had a curtain separating it from the main corridor, and our room was approx. two feet from this. The music continued into the early hours, along with noise from the DJ, serving staff and drunk wedding guests. This was completely inappropriate for a FAMILY room as none of us were able to sleep. Why we were not informed that there was a wedding booked for this night and told of the proximity of our room to the disco when we booked the FAMILY ROOM, I have no no idea. If we had been told that it was likely to be noisy we would not have wasted our money and would have booked a suitable hotel. I complained to reception but this got me nowhere. On top of this, the kettle was broken and the wifi was very poor. Absolute disgrace. I would strongly discourage anyone from staying here.

"Stayed here after attending a wedding."
Stanley D, 13 Septembre 2016

This venue is an ideal place to have your wedding.The whole day was superb and fantastic views of the Mersey estuary for the pictures.well done to the staff.t he rooms are quite spacious and you get some at a reduced rate of you have your wedding there.

"Cheshire hills"
scubajonb, 13 Septembre 2016

I picked this hotel mainly because of location as we were heading from Surrey to isle of Man, and needed an overnight stay before catching the morning ferry. However I was very pleasantly surprised by how nice it was; although definitely need a satnav to find it.The room was large enough for me and my two sons with plenty of space for them to play. The swimming pool was inside the main hotel, and very convenient for me with small children. it was big enough for adults to do their lengths, while the kids play. The restaurant had great views over the Mersey estuary, and we saw the Red Arrows practising, and the food selection was good with plenty of choices for children and adults. overall would definitely recommend it.

"Enjoyable one night stop"
Jon P, 13 Septembre 2016

After a day of British superbikes we stopped overnight had lovely swim and sauna and relaxed in jacuzzi then left early in morning Room was a little dated and could do with maybe some air con was quite warm they did provide a fan but didn't quite cut it Food in restaurant was good and all staff were friendly Overall nice overnight stop thank you

"Wine evening"
User, 10 Septembre 2016

I have been to this hotel a few times on the wine evenings. the staff are friendly and helpful. The selection of the wines were very good as there was a speaker with some information on each wine. The resturant had a good atmosphere during the meal there was a singer who was good in the background. The food was very nice should you require an alternative to the set menu with good notice the hotel will accommodate in my case I don't eat cheese and a suitable alternative was arranged for me. The only problem with the wine evening and dining was that the guest bar was inside the resturant , maybe Mr. Owner can look at this and place the bar for the guest when events like this are on has luck had it the guest where not noisey On entering the resturant for breakfast I noticed a sign stating the dress code for breakfast was as follows no pyjamas no onesies are allowed in the resturant , we laughed . The breakfast had a good selection and hot and well served the tea however was stewed. what we like best about this hotel is that they allow to take your dog with you for a small fee per night and the dog gets a welcome doggie bag with treats. That is a nice touch. Should you be staying at this hotel for the first time the hotel car park is untidy and by no means a reflection of the hotel . Maybe Mr Owner could look at this. The watchful Owl

"Excellent holiday experience"
Jayne I, 09 Septembre 2016

Hotel is beautifully located, warm, clean and comfortable, with friendly and thoughtful staff, excellent service and lovely food. The pool and spa facilities are wonderful, a great place to relax and get fit.

"Excellent stay"
Bill H, 07 Septembre 2016

If your visiting the Cheshire area.you will not go wrong booking into the Best Western Hotel. The staff here are very helpful,polite. The rooms are very clean and fresh, and the bed was absolutly great for a good night sleep, no noise to bother you, all the facilities you need in your room, and if you there is something you need just let them know what you require, the staff are only to glad to help you. there are other facilities for those who are more energetic,pool and gym. My friend and I only stayed for one night, but we were very pleased with this hotel. The rooms are( NON SMOKING ), thank god. We had breakfast included at £6.50 for continental,£10.50 for cooked. and very nice too,nothing like a full English when youv'e been partying. The view from the restaurant is lovely believe me. The room was a double, and I was charged £96 for a couple per night. If im ever staying in Cheshire, I would recommend The Best Western. check it out , read the reviewes and look at the pics . Have an excellent stay.... Oh before I submit this review. your not far from the Historic town of Chester lovely day out , and Chester Zoo. Ask at reception for details, Frodsham Town has an open market, shops, bars, restaurants,nice day out.

"Best hotel ever"
Oliver J, 04 Septembre 2016

We come every year best place ever. Near manchester and really good. Staff friendly and helpful. The pool is a great size and they also have a smaller pool what more can you want. Would definatley reccomend.

"Sort out the wifi!!"
Boba9519, 01 Septembre 2016

The leisure facilities are of an excellent standard, the views from the restaurant are spectacular and the staff are all extremely friendly and helpful. I had a room on the bottom floor quite far from be reception and my only gripes are that the shower was appallingly weak, a real trickle which is a pity as the room was excellent. And the wifi... It's 2016. Wifi is depended on these days and is expected to be a decent strength and signal in the rooms, particularly for business stays. It's terrible here, if I could get a signal it's weak and keeps dropping out. Very frustrating when you're attempting Skype or exchanging emails. I also stream to

"Excellent"
thatfamilysays, 01 Septembre 2016

Another faultless stay in one of our favourite hotels.Our family room was clean, comfortable and tastefully decorated. The excellent leisure facilities included in the price made the rate we paid an absolute bargain.All the staff are professional, friendly and welcoming and nothing was too much trouble to make our stay perfect.We especially appreciate the time taken to accommodate our son's requests, in particular by the manager who went out of his way to make our 9 year old feel like a special and valued guest. Many thanks again and we look forward to our next stay.

"Granddaughter 's 18 th "
Barbara U, 01 Septembre 2016

We went to the Forest Hills Hotel for our granddaughter 's 18th meal we were in the Delamere room the food was beautiful the staff very friendly nothing was any trouble we stayed overnight rooms were lovely an clean the breakfast was great you ordered the eggs cooked as you wanted them there was plenty of bacon sausage etc had a great time will definitely go back again

"Fantastic stay for sons birthday"
jomacca83, 01 Septembre 2016

Stayed here for 3 nights for my sons 2nd Birthday trip- we wanted to visit the aquarium, Cheshire oaks, zoo and safari park and this hotel was ideally located to do all of this-20 minutes from each of them in the car. Hotel is in a beautiful setting with a great view. It is a bit dated if you are used to uber modern accommodation but we thought it was charming. Rooms spacious and clean- although we could not turn off the heated rowel rail in the bathroom which left us very hot for our stay. Ate in the snack lounge one evening and food was well priced and tasty. Overall a good base for a Cheshire visit and we would recommend.

"Great family hotel"
missshell1, 31 Août 2016

Stayed here for one night with our 3 children in a family room. Excellent location with ample parking. The room was perfect for our needs. The reception staff were friendly and welcoming and the breakfast the next day was excellent, no charge for the children either. Again,the breakfast staff were friendly and nothing was too much trouble. It was very good value and we would most certainly stay again. The only reason it doesn't get 5/5 is because the room was hot due to the weather and the air conditioning struggled.

"Afternoon Tea Absolutely Fabulous!!!!!!"
Karan F, 29 Août 2016

First visit and we wer greeted and treated like royalty! Christian welcomed us and we had the lounge all to ourselves. There was a Wedding going on and it was busy but all the staff we spoke to were brilliant. The food was good too and the cakes fantastic. They even made egg mayo sandwiches for us which was not on the menu. Could not fault it and we will be back. Would highly recommend this and the price was very competitive too. Brilliant! Well done to all staff.

"wedding day"
lyonstwin1, 29 Août 2016

I booked forest hills hotel for our wedding day as the surrounding views are beautiful. Bob the manager on the day was so lovely and did everything he could for us! He explained everything that was going to happen before it did and checked all was ok with us. The food was lovely and tasted wonderful. Couldn't complain about anything. Our room was very spacious and comfortable. Only regret is that I didn't get chance to try the airbag! But we will be back one day to try it out. Thank you so much to all the staff for everything they did for us., We had an amazing day and everyone was great.

"Great hotel...needs air conditioning"
jane12, 29 Août 2016

We are staying here as a family of 4 two adults and two kids. The hotel is situated on a hill looking over the mersey , very nice views. The family room we had was large and clean but was really stuffy even with the windows open it was too hot so no one had a good sleep. We walked into Overten which is about 15 mins down a steep hill and visited a lovely pub called the Cock o Bells. The walk back up with hard but do able! The pool is a good size with a hot tub snd steam room and sauna.all accessible to the kids aswell as long as they not under 5 and supervised by an adult. the changing rooms are very dated and basic and a bit grubby. The breakfast was lovely. Hotel is in great location about 10 min drive from Go ape Delemere which was amazing fun Would recomnend if sorted the air con out

"Begging for retirement"
Lily M, 29 Août 2016

Stayed at this hotel last minute choice as we were going into Liverpool for the weekend and wanted to be outside the centre (half an hour out) plus it's a lot cheaper as the centre costs over £100 without breakfast. I think the room I booked (got stuck with) seemed to be the only room left available. It was a twin room... So me and my partner slept on a single bed each.. Not really what you want. I paid £112 in the end with breakfast for the pleasure of NO sleep whatsoever. Our room was on the ground floor, which must also be where the laundry, ovens, sauna and steam rooms are because the temperature is diabolical. As soon as you walk down the stairs you can feel the heat change and you are greeted by a stale strange smell. There was one quilt for each bed, which was heavy and thick. No air con, also no mini fridge so if you wanted a drink in the night because of the heat, your drink would also be warm. PLUS NO VENDING MACHINES ANYWHERE TO BUY ONE!!?!??!?!!! Absolutely ridiculous. Upon entry to the room I noted that it had been an obvious "lazy" cleanup job. They had made sure it looked OK on a glance but when we looked closer things were not clean. Glass on tabletops had still got stains from the last people in here, the bottoms of the mugs were not clean and the bathroom floor was so dusty in the corners. The bathroom suite is something my nan would have had in the 50's. I mean there's vintage and then there's just needing to update your hotel. This was not vintage, it looked dire. The shower was so powerful it actually hurt sensitive parts of your body and it's almost impossible to change the temperature. FUNNY part was there is a sign on the back of the bathroom door asking you to close the door after showering to "reduce false fire alarms" but our bathroom door didn't fit in the frame and could not be closed at all. Luckily a towel under the doorframe stopped any false alarms, the extractor fan is fairly useless, the heat in there was unbearable after showering. Trying to sleep in this room being on the ground floor was impossible. There were 2 weddings on at the hotel (so lots of drunk guests) walking as we found out, past our windows to get to their cars or rooms at the back. Having to have the Windows wide open due to the heat, we had to listen to these noisy people all night. The only thing I can say for this hotel is that the breakfast was decent. The breakfast staff are friendlier than the others and there's a nice choice of stuff, could be more on the hot options though. And bigger plates, some people don't want to keep going back up and would like to fit more than a spoonful on their plate at once. Went out into Liverpool for dinner, when we returned we wanted a drink or so at the bar before returning to our rooms, we asked on reception if there was a bar and they pointed it out to us, it was already closed up at 10:00pm on a Saturday night... So we went to bed. Would not return unless it's renovated. Definitely not worth the money at all. The heat of the room also made my partner very ill during the night. Have included some fab pictures from our stay.

"Wedding bliss"
Jean b, 28 Août 2016

Daughters wedding took place on the 26th August, We would like to thank Kieran, Bob, Chris for all there help in making a very special day for us and our family, also all the waiters, bar staff and cleaners were very friendly and professional at there work. Perfect venue and nothing was too much trouble to all staff, we were made to feel very special. Thank you for making it a extra special and enjoyable day. Once again thank you and good luck for the future.

"Views like out of Blade Runner!"
163deb, 25 Août 2016

Room large & comfy. Breakfast excellent with freshly cooked eggs of your choice. Dog friendly with a doggy bag welcome present. However not 5 star because there is nowhere to sit & eat or drink with your dog apart from in your room. Room service was quick, tasty & reasonably priced Short steep walk down through the woods to town recommended. Several dog friendly places to eat there.

"Function suite"
Piggy385, 17 Août 2016

We came here for a wake lovely place was on Overton hill and the views a We're georgous. The entrance was very pungent with damp but overall a lovely place clean easy accessible for wheelchair users place was clean apart from the damp small near the toilets

"Beautiful Setting and great value"
Judith S, 16 Août 2016

This hotel is set in beautiful countryside and was great value for our one night stay with our Grandchildren. The family room was a good size and well laid out. Beds not as comfortable as some hotels, but not bad.The staff were friendly and helpful and the pool was a bonus for the children. Breakfast was excellent and the restaurant was very attractive with great views. A very good deal and I would certainly go back. I totally recommend the hotel.

"Excellent staff and service"
Fiona K, 14 Août 2016

Hotel in a nice rural location with lovely views from the dining room. Staff were, without exception very friendly and polite. Had a small dog with us and the staff gave us a little present for her, a nice gesture, large grounds outside to walk in. The bedroom was very clean and comfortable. The only small thing was the bathroom, which was rather dated, having a shower curtain over the bath, but it was clean. The food in the restaurant was excellent, we ate there on both evenings and the staff were very attentive. A very nice hotel, with lovely friendly staff, would definitely visit again.

"Lovely hotel and friendly staff"
Richard B, 11 Août 2016

Kids loved the pool and jacuzzi, and the friendly staff. Meals were good and beds were exceptionally comfortable - kids struggled to get out of bed but the promise of a nice cooked breakfast and a swim persuaded them. Also, the hotel has the best views of the Mersey and countryside possible.

"Another lovely stay"
Melisma29, 09 Août 2016

We normally stay at this hotel at Christmas as we drive from Surrey to Glasgow. As we were travelling up to Cumbria for our holiday we decided to break the journey. We got am excellent rate and even more discount for being Best Western account holders. Again a lovely welcome and nice view from our room over the Estuary. We will probably stay again in December and would highly recommend.

"Love the views"
SIXOCLOCKTICKET, 08 Août 2016

Great location on a sunny day, can see for miles from the hill top. I do like this hotel, staff are always really friendly and happy. Breakfast is good and rooms are modern, clean and comfortable. The executive rooms have better views and bigger bathrooms for a few quid extra.

"Mixed reviews"
cyuchetel, 07 Août 2016

I booked in here the night before my wedding with 7 bridesmaids. The hotel were amazing! They couldn't do enough for us! There was a party going on in the conference room across the hall from us and A staff member called Bob really kindly allowed us to move downstairs so we could all rest I disturbed the night before the big day- amazing! I was so happy with the service and everything that nights stay- very clean and professional! They had also agreed a great rate for anyone staying the following night after the wedding. So lots of our friends and family booked in. Possibly about 15-20 rooms. Some were told they could check in early, some were (apparently quite rudely over the phone) told they definitely couldn't, which surprised me as all my dealings had been greeted so positively, it seemed very shocking. On the night we came back after the wedding is when the problems began. About half the guests, including me and the groom, could not get into our rooms as the key cards didn't work. We were eventually, after an hour broken into our room. 2 other guests were given tools and told to break in themselves! One of my bridesmaids never got a room as there was some inexplicable mix up. Her and her partner had to sleep in someone else's room that night without their belongings which were locked in another room. It was ridiculous! The next day the receptionist tried to charge them for the room they never stayed in, and very unprofessionally stated "this isn't my fault". I'm a bit disappointed overall as it really did seem that it depended on the staff whether we got a good service or not. It's a really fantastic hotel, with awesome leisure facilities and food. I would still recommend it, but wanted to give honest feedback as it really upset some of our friends who just wanted a good nights sleep!

"Great location but disappointing room"
Valerie B, 06 Août 2016

Great location but I was allocated a disabled room which was not necessary and the bed was very hard so I woke up with a bad back . However checkin was very good so was diner and breakfast . Did not like the extra charge for paying by credit card. Totally unnecessary . Put another pounds on room rate rather than putting extra charge would be better.

"Family weekend for CarFest"
JerryandLis, 05 Août 2016

We stopped in a family room for 3 nights to visit Car Fest North. The welcome was very friendly - had forgotten toothpaste and got given full tube on Colgate free, not the usual 10ml size to just do the evening - and children got "goody bags" which always goes down well. Breakfast was well up to the standard I would expect for this price range of hotel, good buffet and eggs cooked to order so they were fresh. Reception had indicated children ate free, but ours were £5 each (and even as 3 and 4.5 year olds they got very good value for money at that!!) which was fine. Managed to leave children's toy (and, it transpired, some children's clothes) which were promptly sent on as hotel said they knew how much children cherished some cuddly toys! Also got follow up email from manager. Have stayed in some very grand places (pre children !) but couldn't fault staff service standards here.

"Great Hotel For Families"
Steve_Bradshaw, 02 Août 2016

Stayed overnight with my children before a trip to Chester Zoo last week, think they would have been happy to skip the zoo and stay in the hotel all day! The rooms are nice, clean and comfortable, the pool and spa were very good and bonus points for having a couple of very good snooker tables, breakfast was lovely too. Best part of the hotel were the staff, friendly and attentive, which is an ideal combination for working in a hotel. I was very impressed and wouldn't hesitate in staying again.

"Thoroughly enjoyed my stay"
Samantha C, 01 Août 2016

Great hotel - seemed old but very well maintained and modernised. Staff were very helpful and professional. Breakfast was very good. My room was exceptionally spacious, clean and comfortable. I would stay again.

"Decent hotel, let down by boiling hot rooms"
Steve B, 30 Juillet 2016

We stayed in one of the family rooms for 1 night. The room itself was very clean and tidy but did not have any air conditioning which made our stay very uncomfortable as both us and the kids could not get a decent night sleep due to the heat in the room (The temp outside was only 14C) so they next day we had a couple of very grumpy kids! The hotel has a very good gym and swimming pool which we took advantage of to relax after a long drive. Breakfast was included, it was OK but nothing special as some of the items were a little dried and sad looking - coffee was good though. Its a decent hotel but letdown by the lack of air-conditioning in our room.

"Beautiful views & very friendly staff"
lazydays001, 29 Juillet 2016

We stayed at this hotel for 2 nights as part of a coach trip. The hotel is in urgent need of a refurbishment - very shabby looking. Not sure when our room last saw a hoover, but the staff were so friendly, nothing was a problem and always smiling. The evening meals weren't great but breakfast was tasty. Overall a friendly hotel!

"Sunday carvery"
casric, 26 Juillet 2016

We went tho forest hills for a Sunday roast,the staff were friendly, helpful and welcoming and the food was lovely. They even managed to fill my husband - which is no easy thing to do!! :-) The price eas very reasonable for the amount of food you got.

"Wedding evening"
JUDITH D, 25 Juillet 2016

This hotel is local to us and my husband is a member of their leisure club. A party of 15 of us dined and stayed the night after our son's wedding. Not having dined here since Best Western took over we didn't know what to expect but the hotel has an excellent reputation locally. We found this was fully deserved. Our meals were excellent and the staff pleasant and efficient. We all stayed overnight and our rooms were lovely. Spotlessly clean and everything we needed..Our room was interconnecting with our grandsons aged 14 and 16 which was ideal. Breakfast was good and plentiful. I just wish we could do it all again!.!!

"Room with a 'Mersey' view"
Doj D, 24 Juillet 2016

Just a one night stopover and yet we were pleasantly surprised by the hotel. Decent rooms and ours with a fabulous view over the Mersey. Breakfast was top rate with everything you would expect. There a popular spa, which we didn't use, and the area is great for cycling, which we did take up. The staff didn't mind that we a little late checking out. A good stay.

"A lovely stay."
Eric B, 24 Juillet 2016

Staff were splendid - welcoming reception and fabulous breakfast with a great view over the Mersey. Room was quiet and comfortable. Plenty of parking available. We would definitely return in the future.

"Great staff, good location, lovely stay. "
ClareOthman, 23 Juillet 2016

Staff were fantastic and so helpful throughout. Great pool - our son cried when we were leaving hotel! Super location for Chester zoo, Cheshire oaks and aquarium, good sized room. Modern double shower. As we have 2small children we ordered room service - I wouldn't recommend the food unfortunately as it didn't live up to rest of hotel experience (we didn't complain as everything else was spot on) - really does need to improve though. We would definitely return here - a lovely stay.

"great hotel great staff great price"
User, 22 Juillet 2016

We stopped off at Forest Hills on the way to a holiday in Wales. The hotel was lovely and dog friendly, not only that they were actually very welcoming to dogs providing us with a little dog treat bag. They also did room service at a very reasonable price and the food was lovely. Worth knowing the room service staff are able to take tips in cash, not really done that before so i had to ask and felt a bit silly. The hotel had good facilities the rooms were nice and clean and it was in a fantastic location. We had a nice walk into Frodsham where we visited some lovely pubs. Would definitely return. Frodsham is a really nice village. The staff were all really nice and friendly too.

"One of the best Cheshire Hotels"
Karen E, 21 Juillet 2016

I had never heard of Frodsham and I booked this hotel as a last resort due to other choices being fully booked. What a great surprise. The hotel is situated with great views over the Mersey, it is amazingly quiet - which is great after a day's work and the food was perfect. The only downer was that it was fully booked so I couldn't stay a second night !!!!!

"Excellent customer care"
NPUK2016, 19 Juillet 2016

We are a small charity that provides help and support to families affected by a rare, debilitating condition. Last weekend, some of our families and staff stayed at the Best Western Forest Hills Hotel during a group outing to Chester Zoo. We would like to extend our heartfelt thanks for an enjoyable stay; all the staff were very helpful and considerate, enabling the families to relax in comfort. It can be difficult to find accommodation for a group with the particular needs of our community but this was certainly not the case with your hotel; from arrival to departure, nothing was too much trouble. We would certainly recommend the hotel and would be delighted to return to the Best Western Forest Hills Hotel in the future.

"NIce hotel, good value for money."
Mark H, 12 Juillet 2016

Nice hotel, spectacular views but needs air-conditioning in the rooms as they can get a little warm. The wall fans in the rooms are rather 1970's and are too noisy to leave on at night-time. All the staff are excellent and welcoming and the hotel has good amenities and is very clean. Overall good value for money.

"Lovely hotel spoilt by noise"
ajaWar, 12 Juillet 2016

We love staying in Forest Hills, especially because of the excellent swimming pool, sauna, jacuzzi, and steam room. However there was so much noise this time from some machinery outside the room that we could not sleep. The irony was that I had requested 'a quiet room'. I would rate it very good or excellent if it were not for tthe noise.

"Very enjoyable "
colin p, 10 Juillet 2016

We were very impressed with our visit to Forest Hills, the staff were very friendly and helpful, especially the reception staff. Our children were made feel very welcome which included giving them a welcome pack and it was a lovely relaxing time. The only slight issue we had was that considering the high standard of food we as adults received, the children's pizzas seemed to be just a basic 'microwave variety' type. We certainly would return here again in the future and highly recommend it!

"Perfect for large families"
zbentley, 10 Juillet 2016

This is my first review of any hotel! As a family of 5 it is so difficult to find hotels which accommodate all of us in one room. This hotel had a double bed, 2 single beds and a pull out double sofa bed with plenty of room to spare! The staff were very friendly, the room extremely clean. The leisure facilities were good, maybe need an update but all in all a pleasure to stay. Frodsham is lovely

"Nice Food in Restaurant, but dated Bedrooms"
vacationgirl58, 08 Juillet 2016

The hotel is on the top of Frodsham Hill and has great views over The River Mersey. The gym was very good, it had all the equipment that I'm used to and the staff were helpful. The pool was nice with a good sauna, steam room and jacuzzi. The female changing rooms were dirty but what was most disturbing was the amount of young boys (approx age 8) in there with their mothers. I felt so uncomfortable as I wanted to get showered and changed that I didn't bother. I got as dry as I could, got dressed and went to my bedroom. Surely there could be a family changing area separate from the female changing area, it was embarrassing. The bedroom needed a good vacuum and the valances on the beds were dirty with black marks all over the bottom of them. The bathroom was very old fashioned, mine was a lovely 70's pink shade! I ate in the restaurant and the food was fantastic, well presented, tasty and hot, very enjoyable, obviously a good chef. The staff throughout the hotel were polite and helpful, young and enthusiastic. I think if the bedrooms were upgraded this could be an excellent hotel with great views.

"Thank you!"
Bpolitiq, 08 Juillet 2016

I recently stayed at the hotel and wanted to comment on the exceptional service. It was exceptional in that on my first evening there I was taken ill and the staff coped with it beautifully. Attentive but not over powering and willing to do anything - including arranging a doctor visit and collecting a prescription for me. No questions were asked about when I would be leaving (I had only booked one night) and did everything to make me feel as comfortable as possible.

"Stayed for 1 night with a group of people."
kermitfrog_11, 08 Juillet 2016

Stayed here for 1 night,rooms lovely modern.only downside the room I had was in the lower floor vith no views just high bushes and a public path running at the side of the room and the room had 2 small windows offering little light,otherwise great.Breakfast was excellent and most staff was plesant.Overall great stay would recommend and would stay again.

"Nice hotel"
Bexhazy, 03 Juillet 2016

We stayed here for 1 night as we were attending a concert in Delamere Forest. Hotel a little dates but clean. Lots of parking available. Easy check in, room clean and comfortable. Nice views from our room, beds comfy, pillows a little hard for my liking but that's a personal preference. We did not try the pool the next day. Breakfast good and buffet to chooses from. Would stay again if attending another concert.

"Great Nights Stay"
Pete L, 02 Juillet 2016

Stayed in Room 216, very big room, very clean and very quiet. Excellent nights stay enjoyed it very much, thank you. Did not use the pool but it looked inviting, breakfast was very good, good choice and plentiful if you needed it. Loads of parking available, all set in a lovely location, Frodsham was a great night out with friends also.

"Total chill & relax"
PACO , 27 Juin 2016

Although this hotel is a tad dated in parts it is really clean and the staff are friendly and welcoming. The restaurant is a great experience and the restaurant manager is a real funny guy, very accommodating and extremely attentive. The food is top class! ???? It was a shame the pool bar was closed and later there wasn't really a relaxing residents bar area to sit, other than the corridor or conservatory. The main bar area which was brightly lit closed hence we were moved out. The hotel is in a lovely setting with nice walks with Frodsham's pretty town which is not far away.

"Great breakaway hotel"
leboisCalvados, 27 Juin 2016

This is a lovely out-of-the-way hotel, perfect for breaks, family reunions etc. Plenty of relaxing areas, fine swimming pool and leisure complex, pleasant bedrooms and restaurant with super views over the estuary. Very little to fault. Relaxing atmosphere with plenty to visit in the area.

"Smith Family Weekend - a great success"
davefromnotts, 26 Juin 2016

Nothing was too much trouble for the staff. A warm welcome, a lovely afternoon tea, dinner for 16 was lovely with a good choice on the menu. Great house wine and our exclusive use of the conservatory. The second evening had a different menu but equally excellent. Both breakfasts were spot on. The rooms were clean and comfortable. We already made a provisional booking for next year.

"Great service and carvery excellent."
OldBill1061, 23 Juin 2016

We called at this hotel ( 45 of us ) for a carvery after a trip to Llangolan canal. The whole experience staff, dining area and food was first class. A special mention for front man Kieron ( Jimmy Tarbuck lookalike Lol ! ) very amusing and creates a good image for the hotel. I would highly recommend this venue and would definately use it again. Thanks to all concerned.

"Excellent stay"
patwhite43, 23 Juin 2016

We stayed at this hotel with our little Westie on our way to the Dog Fest the next day. The staff on reception were excellent, we had room service for our evening meal with having a dog with us, the waiter who bought us the meal was very polite. We had breakfast in the restaurant which we enjoyed, again staff very nice and helpful. A lovely hotel in a fantastic position, would certainly recommend.

"Great staff"
kallienolan, 22 Juin 2016

Spent a night here with my 2 year old daughter after visiting the zoo in Chester. There was a wedding on in the Hotel but nevertheless staff were very helpful and were kind to my daughter. The room was very hot - but otherwise was nice - we had the executive room - comfy -plenty of space. Shame there is no fridge in the room though. Pool was nice but lockers were not available due to padlock use. bottom line - I would stay again! also might have been nice if (like other hotels do) the corporate teddy bears are free for children rather than on display and charged at £10

"SURPASSES EXPECTATIONS"
Martin T, 20 Juin 2016

Enjoyed an excellent family stay when attending a nearby wedding. The gym facilities (with pool and sauna) are free to residents. The staff were polite and helpful; breakfasts from a self-service bar were good and filling. The rooms and public areas were well furnished and maintained. Although dating from the 1960's, it has been extremely well cared-for and maintained, and exhibits the very best of that period (including the coloured bathroom suites!). We were a little surprised to find the restaurant closed on a Saturday lunchtime – but reasonably priced food can be ordered through reception and consumed in the public areas or your room. Altogether, a very pleasant stay.

"Fantastic!! and very dog friendly"
Chris R, 20 Juin 2016

Many thanks to all at Forest Hill Hotel... We had a fantastic visit. This is how a hotel should be done! They are extremely dog friendly and even gave us a goody pack for our dog with treats, toys and walk ideas. Very friendly and helpful staff throughout the hotel form reception to the health club. Well done guys!

"Best Western is my Favorite Brand"
Martin G, 19 Juin 2016

I try to stay in Best Western Hotels as I like the Brand.... In Forest Hills Hotel I found another really first rate hotel. Ample parking. pleasant staff check in/out simple/straight forward. Room was very clean...well arranged Bath rather than shower.....had shower over,but I like a soak IN a bath. Wi-Fi worked very well.... Super quite setting. Did not hear ANY noise from out side I overslept...so bed was comfortable. Breakfast as expected...and as it should be......cooked well Good helpful staff serving. With this hotels setting...I think it must be VERY popular with Weddings. I did not get to use leisure part of hotel...as I was there for a gig in St Helens. Reception staff helpful as I went out on the Friday evening with some local details of roadwork's in area between hotel and St Helens. In all.....I would be more than happy to stay again if I am in the area. 100% RECOMENDED 10 out of 10

"NOW THIS IS HOW TO DO IT. WELL DONE BEST WESTERN FORREST HILLS"
David T, 15 Juin 2016

A group of us has just returned from this hotel. It is in a lovey location and the staff are extremely friendly and efficient. The food is excellent and plentiful even for several of our party who have good appetites. We had the carvery and the choice and quality was spot on. The restaurant staff and manager have a wonderful sense of humour and it was just a pleasure to eat there. We will be back.

"Amazing"
TechAlan, 13 Juin 2016

Just got back after another stay at Forest Hills Hotel. Amazing room and view. The food we had for evening meal was 1st class an the breakfast well it's to die for. All in all top hotel oh and we have re-booked for July.

"Perfect Weekend Getaway"
bunnyrabbitCoventry, 13 Juin 2016

Excellent hotel, super fast check-in/out. Great leisure facilities, friendly helpful staff. Rooms perfectly decorated with comfortable beds. We booked one double, one twin and a family room. Would well recommend the family room, everything including fridge for babies bottles and 2 showers. perfect location for Chester, Chester Races and Cheshire Oaks Outlet Shopping, all within 20 minutes drive.

"What a great bunch of people!"
Ben P, 06 Juin 2016

I arrived late on a Sunday evening. When there was a minor problem with the hot water in my room they immediately moved me to a different room. They even lent me a whiteboard for a meeting i had in the office the next day. What can I say? Great room, good food and GREAT staff! Well done and I WILL be back. Thanks

"Lovely location"
Philippa W, 05 Juin 2016

Stayed here with my daughter. Hotel location was superb and we requested a room looking over the river which we were given. The view was great especially at sunset. The room was a little dated and small but had everything a traveller might need. Beds very comfy. Lovely big window which you could fully open. All staff we encountered were very polite and check in and out were simple. The leisure facilities were great - good gym and nice pool but the pool was very noisy as it was full of children on half term. What was really irritating was that they were allowed in the hot tub so there was no way you could relax and there was no area of the pool cordoned off for those who wanted to swim properly, you had to keep dodging children who were not always well supervised (there's no lifeguard in the pool). Other than this minor gripe though we thoroughly enjoyed our stay. We didn't eat at the hotel so can't comment on the food I'm afraid.

"2 night getaway"
PowysMidwales, 04 Juin 2016

6 of us came here for a 2 night break, the rooms were tidy & clean, the staff were amazing especially Bob & Kieran, who both couldn't do enough to help us. The food for Dinner & Breakfast was excellent. We are now all looking forward to our next visit later in the Year! thank you.

"Excellent 2 night stay. "
Johnjoan1, 03 Juin 2016

6 of us Stayed for a 2 night break on the 1\\2 of June , All I can say is what a brilliant time we had the food was excellent both breakfast and evening meal ,staff plus the managers were very helpful (Thankyou ) lovely swimming pool , so good we booked the Gourmet night see you again soon .

"one night stay"
Amy W, 30 Mai 2016

Reception staff were not very helpful when we arrived and when we asked a question the reply was well I will have same number as you!!!!! they were not interested at all to help or phone up for us. when we were in our Room it was so hot there was no air conditioning, we opened the window and heard people through the night we did not sleep well at all. The bathroom was so dated it was peach, the shower/bath had hairs in from previous person having a shave. Went for breakfast 3 staff were there having a coffee and talking, I had to ask for toast as they had not acknowledged me entering or sitting down. On leaving to go somewhere near by the direction given by reception staff were not clear or understandable we had to ask 3 different people en route for directions and reception staff did not get off her seat or write them down for us. On leaving the hotel I handed my key in paid my bill and they lady behind reception just said bye, No thank you , no how was your stay? Really not impressed with this hotel at all.

"Very good but not the cheapest"
Robert W, 29 Mai 2016

Fine - no problems. Breakfast a bit limited in range. Very little in the way of continental option. Cooked OK but again a bit unimaginative and poor range of items. In room wifi poor at times. Staff very good - did not use leisure facilities. Would use again if price a bit lower.

"Gourmet Meal - Excellent"
fresia02, 27 Mai 2016

We are local so have attended for dinner a few times now and my parents always stay when over from the States. This visit did not disappoint! Beautiful food and knowledgeable wine expert but most of all the staff were, as always, fabulous. Chris the Food and Beverages Manager is so friendly and welcoming and obviously this feeds through to his waiting on staff. Well done Forest Hills!

"Breakfast and an Electric Car charge"
Paul T, 23 Mai 2016

I love this place the views are amazing. I have been working in Runcorn so decided to use this hotel for breakfast, one of the reasons was because it had an electric charge point for Electric Vehicles. The staff are really helpful and its great value for for breakfast. I have posted it on the electric car user group on face book. Many thanks for your hospitality.

"Second visit"
CJB147, 20 Mai 2016

Since our last trip to this hotel in January we were invited back to stay again. We had cause to complain with regard to breakfast. But to be fair the manager was fantastic and offered us a complimentary nights stay. We did this and our stay was perfect this time. The room we were given again was lovely and the view is amazing. Its all very clean you really cant fault this. The pool is great and the towels are on the bed ready for a swim. Breakfast this time was great, a lovely lady was there to greet us. The only thing would be i dont find the staff on reception very friendly. But maybe thats just me . But a thoroughly enjoyable stay.

"Very good hotel."
peccleston342, 16 Mai 2016

Room was lovely (could do with hand rail on wall for shower). Food was very good and the staff were excellent. The facilities in the hotel were very good. The views from the hotel were breathtaking. We all had a great time.

"Birthday celebration"
Maggie L, 12 Mai 2016

The hotel was clean and comfortable, including the swimming pool. The staff were helpful and accommodating. Had a twin room, of which the facilities were excellent. The food was tasty and served very efficiently by the staff

"A thoroughly enjoyable 5 day mini break."
Veronica P, 03 Mai 2016

Efficient friendly staff contributed to a very enjoyable five day mini break, during which we slept well in comfortable clean beds, enjoyed the swimming, sauna and steam room which were excellent. As for the food it was well presented, generous portions and delicious to eat. We had feared that we would need to eat outside the hotel before going there, however our fears were unfounded and we ate all except one meal there and could thoroughly recommend the food, as they had something for everyone and at a variety of prices. Very good value we will definitely recommend them and will go there again.

"Don't stay"
str8t, 02 Mai 2016

I was here for a Family Wedding, and we had many rooms booked. The staff ,apart from Reception were amazing. Big thanks to the overnight gentleman and Shirley at Breakfast. However...very noisy due to nightclub next door. The music went on til 4 in the morning. I must add this was not the venue for the Wedding just where we stayed. The lovely Overnight Porter apologised when I made my last call to him at 3 am,however Reception were not apologetic. They merely stated the Nightclub has nothing to do with the hotel and they cannot stop the noise. For this reason I would advise anyone to not stay here if you have come here to get any sleep.

"Awful room"
mdp1, 27 Avril 2016

Having been in Miami and Budapest the previous two weekends I was brought back with a bump. I didn't realise rooms like this still existed. The bathroom had no bath or shelving round the sink, designed as a disabled room it had no light in the bedroom only lamps. Reminded me of a 1990's care home. Disappointing as we book at least 10 rooms three times a year. The hotel in general is bright and modern and staff are always on hand to help.

"Excellent"
meinir j, 24 Avril 2016

A fantastic hotel. The staff were very friendly and the hotel was lovely. Our room was huge with 2 showers in 1 cubicle. The fridge was a nice added extra. We loved the pool and it was such a lovely change not to have too many rules in the pool i.e...no ball games!! The boys ventured into the steamroom and sauna accompanied by us and they loved this 2minute experience as they have always been curious as other hotels have strict policies! Excellent. The breakfast was lush and plentiful. Lovely view from the dining room. I would have loved to have a view from our bedroom....the view from number 91 wasn't great! A lovely stay and birthday treat. We will return.

"Excellent."
Mike A, 20 Avril 2016

I stayed at this hotel for business reasons and I have to say the hotel is of a high standard which i will use again for future business trips in this area. It is ran by professional reception staff and has excellent dining staff, especially on the morning for cooked breakfast. My room was large and overlooked the quad, it had a decent tv with freeview. The bed was extremely comfortable and probably had the best night sleep in a hotel for a long time. The hotel has amazing views and grounds which i enjoyed after busy day, the swimming pool looked great but I never managed to get round to using it. I would highly recommend this hotel for business/families/couples etc.

"Wedding and reception!! Fab"
JE1998, 19 Avril 2016

We had the most fantastic day here at forest hills. Nothing was too much trouble for the staff, they helped organise everything and was one perfect day. Special thanks to Elaine who set up the room to perfection, it was the best day of our lives. Guests treated lovely, rooms very clean and our executive suite was wonderful. The service went without a hitch, the food was very tasteful and presented well. Drinks flowed and big thank you to the bar staff who worked their feet off. Evening reception was great the buffet was fabulous felt terrible as people were still full from lunch and had a lot left over. Next morning a delightful breakfast with my family and guests in a lovely atomosphere !! HIGHLY RECOMMENDED IF YOUR BOOKING A WEDDING HERE. Big thank you again to all the staff who worked really hard to make our day so memorable. There was not one complaint off anyone at the wedding only praise for all your efforts!!

"Four and a half stars!"
redjam2015, 16 Avril 2016

Not quite five stars but from a value for money view point definitely 4.5. Try to get a room with a view of the Mersey. Rm 106 and in that area of the hotel should do it. My room (106) was generously furnished and nicely decorated. The bathroom was well designed with a large basin (space for all your bits) and an air bath. I didn't get round to the air bath as I went to the swimming pool and spa which are pretty good. The only improvement I would suggest would be regarding the breakfast selection and quality of ingredients. All things considered though, you get a lot for the modest price of a stay here.

"Large family room great location "
DaveCooper-Mcr, 11 Avril 2016

Stayed on Sunday night and had large family room, lots room for kids to spread out . They Loved pool, large and warm - bathroom immaculate , large TV - Very friendly staff and great location for exploring Chester / cheshire. Lots free parking , free wifi , great breakfast - excellent value for money

"Value for money"
Susan W, 10 Avril 2016

An overnight stay for 2 couples - large room with dated decor but had all necessary amenities. Main bedroom was very dusty & dirty but the bathroom was clean. Requested at main reception for bedroom to be hoovered but this did not happen. Upon checking out very helpful receptionist apologised for the matter not being resolved and offered discount - thank you. Easy access to dining area. Friendly and polite staff. Quality of food was good.

"Great family away day ..... Great value"
Stuart D, 07 Avril 2016

I had been here about 10 years ago and the kids wanted a trip to Chester area in easter holidays ... so we went back here nothing has changed (in many ways) but this is not a bad thing ... great leisure facilities, great staff, decent breakfast (eggs cooked separately) and the best was the room .. recently tidied up and a queen bed and 2 singles for a family of 4 - perfect !! close to many bars/restaurants in frodsham, short trip to Cheshire Oaks, and also the zoo ... great view of the Mersey at breakfast too ... I would recommend Tip : room 91 is perfect for a family of 4 !!

"Standard Best Western fair"
Simon C, 07 Avril 2016

Stayed here as part of a family wedding. The wedding breakfast was very good, served in comfortable surroundings. However when it came to the speeches the PA system wouldn't work properly and we were treated to several high pitch screams from the speakers. Judging by the smell of fresh paint the corridors had recently been redecorated, but there was no lift down to the level on which our rooms were located and the route included a fairly steep staircase. Our rooms were comfortable and well equipped with en suite facilities. However we were all woken the following morning to the sound of the fire alarm. As if this wasn't bad enough, just as our hearts had stopped racing from the shock after the alarm had stopped it sounded again. By this time we were wide awake! The consensus among guests was that the alarm had been triggered by the steam from someone's shower elsewhere in the hotel. Now I've stayed in hotels around the world and this is a first: why hasn't this been identified as a hazard and dealt with by installing better steam extraction or less sensitive smoke alarms? Breakfast consisted of a typical buffet selection, the highlight of which was the spectacular view across the Mersey estuary to Liverpool. To be fair, you know what you're going to get with Best Western and this experience didn't disappoint in that respect: distinctly average.

"Hotel on the Hotel"
joshua9, 02 Avril 2016

Came to this Hotel on a recommendation with a party of seven, staff was very helpful and always happy. Was in the process of refurbishing in various parts of the Hotel on our visit BUT caused no problem to any of the guests. Breakfast excellent value, overall a brilliant Hotel and great location.

"Nice hotel, friendly staff, good value...."
currygobbler, 31 Mars 2016

Nice hotel 20 mins from Chester. Currently undergoing minor refurbishment although disruption was minimal, pleasant clean rooms with friendly staff. Made use of the the leisure facilities and pool which were good. Free wi-fi. Have stayed here before and will definitely use again. Evening menu not appealing to us as a family although nearby pub "Ring o Bells" serves great food, just make sure you book! Breakfast was a plenty!

"Nice facilities "
User, 28 Mars 2016

Stayed as a family. food okay & reasonable price. Room v noisy with the heating unit next to it. Pool nice & warm. Saunas good. Rooms clean but very dated. Good value for money. Location very awkward due to narrow steep road.

"Always value for money"
Al B, 28 Mars 2016

Love going here. Good service from friendly staff. Good food,well cooked and served by attentive staff and good entertainment laid on. A pleasure to be there.special mention for Chris the Restaurant manager, runs things like clockwork

"Lovely hotel!"
stephanie p, 28 Mars 2016

We just spent our Easter weekend away as a family at Forest Hills and had a lovely time. The Exclusive Room was perfect, very comfortable, with a great Jacuzzi bath tub. Service was very good, the pool facilities were excellent, with very long, hence convenient, opening hours. My criticism in hotels with indoor pools often is that the pool is only open from 10am till late afternoon, whilst this Best Western had much better opening times. The toddler pool section also was particularly good and our 4 year old loved it. Very quiet and gorgeous views. Cannot fault it for anything!

"not brilliant"
Wayne H, 27 Mars 2016

heating not working, wasnt repaired when reported, breakfast very greasy, and not very warm had to ask for toast twice , spa staff most unhelpful, there was no signage in the spa area, electricians working in pool area as we were in there, i understand the need for maintenance, this usually takes place when areas are closed

"Disappointed "
Wendy J, 21 Mars 2016

Been here few times always enjoyed it food is always lovely staff always great but on one occasion emmerdale night there was only 3 slots of half hr entertainment no music in between an finished 11.30 instead of 1.00 I felt bad on the people I had invited as they never been before

"Gourmet Night"
Keith W, 20 Mars 2016

As usual reception staff are brilliant and we are always greeted like family. Since our last stay a few weeks ago the hotel has undergone some repainting in communal corridors and is nicely done. Having been staying in this hotel on a regular basis now for well over a decade the entire staff from Hotel Manager husband and wife Kieron and Tamsin team run an efficient happy ship. The restaurant staff never fail to please and for some so young it is a pleasant change seeing boys and girls who are happy and attentive in their jobs. Chris the Restaurant Manager is always on hand to ensure smooth running and if he is off duty his deputy Bob steps in. I use the few day breaks to re charge batteries for work. If my wife and I have one complaint about this hotel it is only that we can't buy the executive room we inhabit for the time we are here and stay even longer and more often than we do already.

""Gathering" get together"
Dave G, 19 Mars 2016

Held our "Gathering" meeting (5 x couples of longstanding friends) at Forest Hills Hotel - on Friday afternoon / evening of March18th with stop overs into Saturday morning for breakfast. This coincided with one of the hotels 5 course gourmet dinner evening with with a different wine presented by the F&B host - Chris, between each course. As a single site hotel privately owned, the whole Team from GM downwards works to fulfil your expectancy for the stay. Great food, good service and a nice fresh full cooked English b'fast this morning.. The hotel is currently under refurb and the areas that are completed look superb. Having stopped at FHH many times over the years I have my favourite room that is always presented beautifully with superb super king size bed that is just so comfortable. The friends we take all love the relaxed clean environment and the facilities of pool, gym and valued customer feeling. Will not hesitate in revisiting his hotel again in the future. "

"Complete Package"
George A, 11 Mars 2016

Situated at the top end in delightful village with great views of the estuary where Manchester Canal meets the Mersey. The hotel offers spacious rooms both for individual occupancy and family. The fitness facilities are excellent. There is a swimming pool for residents and local members. Bar and restaurant is staffed by very well trained staff. The food is superb. Great venue for conferences even when in use by locals. Should also suite newly weds as a honeymoon hideaway with great forest walk and within easy reach of other local attractions.

"Best over night stay ever "
Bungelow, 10 Mars 2016

We have just eaten an excellent meal from starter to dessert it was all delious. The service was super and the staff the most pleasant we have ever meet, from the manager Bob to Adam our waiter and James. The atmosphere was relaxed and attentive to all our needs, especially mine as I am.a vegatarian and the chief made me a starter of my choice. We have stayed in many Best Westerns before but this is certainly the best. The hotel is lovely, bright and clean and the view is lovely especially at the back of the hotel. Thankyou, we will certainly stay again the the near future.

"Fantastic Night's Stay"
Charlotte W, 10 Mars 2016

My partner and I went to Forest Hills Hotel last night for one night using a wowcher voucher which included bed and breakfast and a 3 course meal for both of us for £99! (Amazing!) Firstly, regarding the booking process, we emailed the hotel and received prompt and helpful replies. We wanted a room with a balcony if possible and were advised this was no problem and there would be no surcharge. We were also quickly provided with the contact information for the hotel's 'Techniq spa' when we enquired about booking treatments. The hotel is well sign-posted and easy to find, just remember it's on a hill so keep heading up hill until you come to a sign! On arrival, the hotel reception area was spotlessly clean and the staff were very welcoming and friendly. The check in process was smooth and stress-free! Although we had arrived early (12.30) and check in was not until 2pm, the reception staff quickly checked that our room was ready and checked us in early with no questions asked. This was much appreciated after a 2 hour car journey. Our room (standard double) was, again, spotlessly clean and finished to a good modern standard. The en-suite was outdated, however this did not bother us as it was neat and clean, had a bath with shower, plenty of fresh towels and little complimentary soaps, shampoos, shower gel and shower caps - we could over look the old-fashioned suite! We believe the rooms/ensuites are in the process of being decorated anyway. The balcony was fab, although it was windy, we had a fantastic view. The hotel is in a great location, overlooking Runcorn from a distance with panoramic views from the hill. After a quick cup of tea in our room we ventured down to check out the facilities. We ended up having a drink in the restaurant bar, again, staff were professional and friendly. We then made it down to the leisure complex. We were really impressed by the pool, sauna, steam room and especially the lovely hot jacuzzi! Nice, relaxed atmosphere. We had our massages booked at the Techniq spa within the leisure complex for 3pm so after a short time exploring the leisure facilities, we got ready to go for our massages. We were blown away by how fantastic the massages were! The therapist (think her name was Mandy) was so friendly and made us feel at ease - and a very skilled massage therapist! The massages are incredibly reasonably priced, we felt - £38.50pp for an hour long full body massage plus hot stones! It was amazing! We booked our three course meal for 8pm. The service was fantastic, food service manager, Chris, was very friendly and a good laugh, very attentive to us throughout the meal. The meal was good, we enjoyed each course and our steaks were cooked perfectly and tasted great! Also we were sat by the window in the restaurant with the great views, all lit up at night. We both slept very well in our room, comfortable bed and pillows. Breakfast was a buffet style and had everything we wanted; cooked breakfast, continental, juice, etc and everything tasted lovely. Eggs were cooked to our liking and tea/coffee and toast were also brought over for us as requested. Overall, we had an excellent stay and the staff were all excellent. The facilities were good and the food and wines served were also of a high standard and very much enjoyed by us! We are glad we got this wowcher deal and we wouldn't hesitate to recommend this hotel to friends and hope to come back again in the future.

"Amazing views and excellent value for money"
debbie32, 08 Mars 2016

We recently visited here for 2 nights, on a half board basis. We arrived almost 2 hours early, and were allowed to check straight in, as our rooms were already ready. Great start! We had 2 rooms between our party, one was refurbished and was very nice. The other was unrefurbished but was nice, and very clean, the pillows weren't very comfortable (lumpy) but other than that we were happy. As we were half board we ate in the resteraunt each night and the food was excellent. Lots of choice on the market menu, which remained the same on both nights. Breakfast was nice, plenty of choice on the buffet, but also items made to order such as omlette, poached egs, kippers etc The drinks were also very reasonably priced. The view from the dining room is amazing! We used the Gym, but found the cardio machines were very old fashioned, they felt juddery and I found them very difficult to use. They seems to have lots of people using them though, so maybe I am just used to the very modern machines that are in my local gym. The pool, changing rooms and spa facilities are fantastic, really nice, clean and modern. My only slight dissapointment, after an amazing full body massage, was having to put my clothes back on, when I was covered in oil from the massage, if I had been provided with a towel and a robe I could of popped to the showers at the pool area, and washed off the oil before I got dressed. The staff were all very friendly, helpful and efficient. The cleaners and the younger waiting staff were particularly friendly and worked very hard. We went into Frodsham one afternoon for a look around, but there isn't very much to see, all of the shops close early on a Saturday! We also went to Lady Hayes craft market which was nice for a couple of hours. Overall we had a really lovely stay, and would definitley return.

"Staff are brilliant!"
Chaplin58, 07 Mars 2016

I stayed at this hotel for one night as part of a business trip. The staff were brilliant throughout my stay whether it was on reception, in the leisure facilities or in the restaurant. Their attention to detail was excellent and they couldn't have done more for me.

"IF IT WASN'T FOR THE BED"
Mark H, 03 Mars 2016

This hotel is a fantastic find, up in the Frodsham hills. We stayed for only 2 nights, using the restaurant on one night for dinner - beautiful. Well worth the money for al la carte. Drinks were reasonably priced too. The whole appearance is clean and well run. The only problem we had was with our bed! Every movement during the night it was creaking and we have woken on the second morning with a very sore back.

"Not too bad a stay"
Fuzzbox100, 01 Mars 2016

Recently stayed for 2 nights on business at the Forest Hills. Check in process was smooth and friendly and the room was clean and well equipped, if a little dated (especially the pink bathroom suite!), . One down side - the radiator didn't work - the second downside - I reported it the next morning and it remained unfixed when I got back that evening. So you lose some points there! (luckily, it wasn't excessively cold). I ate in the restaurant the first evening and it was OK. But the menu is, in my opinion, misleading when it reads "all dishes are complete dishes. To compliment your meal choose from a selection of side orders available at an additional cost". Well the dish I ordered - pan fried salmon - definitely wasn't complete and I HAD to order additional side dishes to make it so. As I say, definitely misleading. I ate in the bar the second night to watch football and ordered a burger with salad, fries etc. All OK but it really have been nice to have been offered a knife and fork! I had to chase around for those! So, overall, not a bad stay but not fantastic either. I'd use again if in the area but it wouldn't be a first choice.

"Excellent"
Elaina H, 26 Février 2016

Lovely quiet hotel brilliant customer service Well done Location a little off the beaten track but some great views of the countryside Some modernisation done, clean tidy. Entrance is a little dated but the room I stayed in was very nicely decorated, large, clean and comfortable. Free wifi that worked was a great bonus!

"Wedding memories tarnished by poor service all round. "
Nicolle B, 26 Février 2016

We visited and stayed at this hotel to attend a family wedding. Our stay began badly and continued to go downhill. Check in is advertised as 2:00 onwards. We arrived shortly before 2:00 expecting to check in at 2:00 to get ready in our room. At 2:00, we were told our room would be ready in 5 minutes so waited in the reception area. 10 minutes later we were told the room still wasn't ready and a member of staff would inform us when it was ready. With the time of the wedding fast approaching we had no choice but to change our 12 week old baby into his clothes in the reception area whilst I had to resort to the ladies toilet. Incidentally we are still waiting to be approached by a member of staff to advise us that our room is ready. During the wedding breakfast we asked several times for the air conditioning to be turned down as it was so cold. It was never turned off, we learned though that the other end of the room was too hot and this was the reason, however it meant that an older lady initially sat at our table had to be moved mid meal as she was just so cold. We didn't take our jacket and woollen shawl off and had to wrap our baby in his blanket throughout the meal. In addition to this, a member of staff took it upon himself to put the lid on a jar of sweets our 4 year old son was eating without checking with us first, I find this wholly inappropriate and not something I've experienced ever before. During the evening celebration my 10 year old son chose a burger from the buffet of which he ate half as it tasted so bad. At 6:00am Sunday morning he started to have stomach cramps followed by diarrhoea and sickness. As none of the family have suffered similar illness before or after I conclude that the burger wasn't cooked correctly and gave him food poisoning. Thankfully he has made a full recovery. The family room itself was ok, the beds comfy and the room clean and tidy. The bathroom was clean but very dated in decor. However the fire alarm in the hotel is obviously very sensitive going off twice in the night. Other family members found there was a problem with the electrics in their room. Hotel staff rectified the situation as fast as they could but had to disturb another room to fix the issue as the fuse box for both rooms was contained in the second room. The following morning my 8 year old son had scrambled eggs with his breakfast. Whilst eating he discovered a hair in the freshly cooked eggs. When checking out we were told we owed £5 as the children had had breakfast. Our booking clearly stated the number of occupants in the room and stated 'fully inclusive of breakfast'. There was no small print about paying extra for children's breakfasts. The fact that one of the children couldn't eat breakfast due to food poisoning meant that the receptionist removed this charge but it should never have been added. We had already paid for our whole room to have breakfast. It seems though that the rates are confused regardless: We were charged £88 for a family room for 2 adults and 3 children inclusive of breakfast. A family member was charged £108 for the same number of occupants and when she told staff that they didn't want breakfast, the price was reduced to £88. She returned to the receptionist with our email confirmation showing the price we paid but the member of staff refused to reduce the price to deduct the cost of breakfast. This lottery of rates should be addressed. When attending a family wedding hotels have a captive market. Forest Hills are clearly taking advantage of this and providing a far from satisfactory service in many areas. It is so disappointing from our point of view as instead of just remembering the wonderful marriage our memories are tarnished with a substandard service from the hotel. We will not be returning to Forest Hills again.

"Excellent Hotel,"
julie b, 23 Février 2016

This was our third time staying at ForestHills Hotel, and it was as good as always, nice clean rooms, lovely pool/spa etc, breakfast is brilliant all freshly made and eggs cooked to your liking.We had a snack at lunch very good prices,very good value and yummy, evening meal there was plenty of choice, something on the menu for everyone, we choose the 3 course meal and it was excellent the rump steak was cooked to perfection and what a super piece of gammon, sticky toffee pud yummy yum. with super views as well,Staff are very friendly and helpful, Stacey did a great job in the restaurant looking after us, great that you can bring your dog with you, they even get a doggy treat bag, will be back again soon

"Welcoming staff, great food and amenities"
Liz T, 21 Février 2016

What a lovely hotel ! A real find and not typical of a chain hotel at all. Staff were incredibly professional, attentive, warm and friendly. The spa and leisure amenities were great - and all very family-friendly. A good size room, nice food, waitress service at breakfast with eggs made to order - all far beyond expectation given the price paid. It's also in a lovely location with fantastic views from the restaurant. Lots to see and do in the area so perfect for a half-term treat - we'll definitely be back.

"Clean, friendly staff and location excellent."
Valerie H, 21 Février 2016

The hotel is clean,breakfasts excellent and the locality to Chester,Liverpool and Chester Zoo is very handy. It has a nice indoor swimming pool and jacuzzi and sauna and steam room plus a gym. However, I was very dissapointed to find that we had booked a room for two and the bed was an ordinary double bed therefore we had to change to a twin room. A double bed is far too small for my husband and I. So, not so Romantic as it should have been, we also found that we were supplied with one bath towel and one hand towel. Yuk, I do not like to share towels with anyone,.Also, you were supplied with a not the largest of bath towels in your room to take to the pool with you,this you had to bring back to your room, which after use was soaking wet and you needed to dry this overnight if you wanted a swim in the morning.(so not so good).Plus, a spinner in the changing rooms would have been nice to get rid of the excess water out of you costume.Again, you had to try and get it dry for next day.An additional gripe was that there was only one type of tea on the tea tray in your room plus coffee. It would have been nice to be given flavoured teas and chocolate. Think I would rather pay the extra money and go to a hotel with larger beds as the norm. But for the money not a bad hotel by any stretch.

"No good for weddings"
omaga2013, 21 Février 2016

I will save you reading all of this "no good for weddings". I attended a wedding yesterday as the photographer, on arrival made myself know to staff, as they where not the staff I met four weeks ago, I asked for confirmation of parts I could use around the hotel, I was suddenly told the parts I was told I could use where reserved for the other bride or just out of bounds so the brides can't see each other, my bride wasn't bothered by seeing the second one and my bride booked first. The female organiser I will call B, she was bossy arrogant and rude telling me how I would do my job, but came to a plan seeing as it was raining how to work with each other. The male organiser I will call Paul O'Grady as he reminds me of him. By the end of the day I have had my fill of his attitude and manor. The restaurant was full of chairs and tables set out for a meal this was what had been agreed with the restaurant manger to take group photos so we where not allowed to use it, we where initially given the old nightclub to use that was set out for our wedding venue, not enough room, then Paul & B agreed for us to use the ceremony room for the group photos due to the chairs been removed to the old nightclub for the meal, but due to the bad timing of having two weddings an hour apart, this would mean us been shut away in the nightclub for half an hour till bride two had gone to her venue through the reception, this delayed the photos by the half an hour meaning that the meal would have to be delayed, Paul & B where not happy nor was the restaurant manager, an argument was had as I pointed out we both had a job to do and due to the hotel timing the two weddings badly this meant there had to be alteration in the times. We where released from the nightclub to go to the Delamere room where we had to carry out most of the photos, we where told by Paul we can use the mirrors in reception and the conservatory, when Paul removed us from the Delamere I asked are we going to the conservatory " no you can't and you can't use the mirrors" so back to the nightclub where the rest of the photos had to be done. The staff gathered around us in the nightclub making us feel uneasy and intimidating us pushing us to finish the photos. The bride number two had been allowed into our Delamere room for her photos but we had been pushed around, locked away and bullied through the day, Paul and B stepped in and taken photos for there own reasons and where telling the bride what photos she was having next, this is my job and I had a list from my bride of what she wanted and Paul was told that. The restaurant manager kept disappearing when I went near him Paul and B where pushing the event through and where always in the vicinity doing a containment job. The bridesmaid made me aware about the other bride using our room and when Paul was confronted about that and the conservatory, he walked away with no answer for the bride and groom. On leaving the hotel I confronted Paul and gave him a piece of my mind away from the B&G leaving him in nothing short how bad it was as an event, in 17 years of wedding photography this was the worst venue ever, I have the managers name Mr McCabe and will be contacting him to tell him how bad it was. Would I book a wedding no, not without a lot of details put into writing.

"Excellent Hotel"
Steve N, 20 Février 2016

Although it was Half Term Holiday and the Hotel was full we were offered a very nice double room with bath. I had ordered flowers and chocolates for my wife on arrival and afternoon Tea all of which was waiting for us. The views from the dining room were stunning over the Mersey and Cheshire hills. Special mention for Chris in the restaurant who looked after us very well

"Nice executive room for the weekend"
smithawk, 16 Février 2016

I have stayed here many times over the years, but this is the first time in an executive room and it was very good. Large, spacious , clean and with a jacuzzi bath. Just a few niggles with our stay. I booked through booking .com via trip advisor. Unfortunately it ended up going through as a single occupancy. To get it changed to double occupancy was a bit protracted and cost me just shy of £100 extra. So if you are booking via a 3rd party, best double check before pushing the fire button. Although not on a dining plan , we ate in the restaurant all three nights. The food was the usual good standard, but the set menu was the Same Friday and Sunday ,so we struggled for choice on Sunday. We went for a swim on Friday but despite signing in at reception we were not offered padlocks for the lockers which you now need. (We read this later in the info pack in the room.) A few more ideas for future consideration. Get automatic doors fitted to reception. Lugging cases through the manual ones is a pain. Sell individual glass prosecco bottles in the restaurant. Put bottled waters in the rooms. Sorry about the few negatives. Maybe 5 stars next time we visit?

"The best staff ever!"
Mummyjennifer27, 16 Février 2016

Recently visited for a one night spa stay. The staff are the best I have experienced in any hotel I have been to. From the housekeepers to the managers - every member of staff was friendly and attentive. The restaurant food was amazing both at dinner and breakfast. The desserts were so good I had to order two (just for me)! The Gym /Spa / Pool is also lovely and clean with a large pool. Did not hear a sound from the hotel room and comfortable beds so had a totally relaxing stay and will definitely go back soon

"Bloody brilliant"
dave k, 15 Février 2016

Well where does one start?Booking in was a piece of cake only took a couple of minutes the receptionist was very polite and friendly and very pregnant (sorry did'nt get your name).Within 5/10mins of booking in we were down at the bar we ordered drinks&food by VERY friendly staff and went away fully fed&watered.We then went back to a very clean tidy comfy room the peach bathroom may not be everyones colour but it was spotless.We then went for a walk round the back off the hotel to the war memorial overlooking Cheshire&Merseyside it was fantastic.Now then teatime or dinner whatever you call it was absolutely brilliant we sat down ordered drinks&starters and within a few minutes arrived with happy smiling faces the mains were spot on no complaints what so ever.Breakfast service was i would say better than dinner you had a choice of waitress service or help yourself JENNY what a ??brought my porridge the lovely fresh fried eggs and anything else needed.Booking out was the same as booking in no probs????????.Overall this was a fantastic experience and cant wait to go back the staff and service they provided was 2nd to none thanks guys you were great ????????????

"Valentines Break"
CheshireMisty1, 14 Février 2016

Faultless stay had room 215 which had a balcony with lovely views, food excellent and spa great too. Staff very friendly and helpful. Live in Frodsham but was a child free valentines treat thoroughly enjoyed it.

"Lovely hotel great food"
aj492013, 13 Février 2016

Wedding anniversary break lovely food , great pool, had a twin room as no doubles left staff came and put beds together and replaced bedding could not do enough for us . Had a 3 course meal included in the price

"Great place to unwind"
Dave J, 11 Février 2016

Enjoyed my stay with my two young children just after Xmas, swimming pool/Spa good breakfast clean rooms and great staff, room service was prompt but food should be served with salt and pepper etc as the nuggets and chips were a big disappointment with no seasoning otherwise great stay

"Fantastic as always"
Tom B, 08 Février 2016

We held the wake at Forest Hills for my grandad's funeral. The staff were very helpful, as always and the room was presented very nicely. We had the Overton suite that overlooked the whole of Frodsham and in the distance you can see as far as Liverpool and north wales. Afternoon tea was great and the owner Kieron always manages to come and say hello on every visit. We've used Forest Hills for Wedding's, private charity functions, anniversary's and birthdays. Best place in Frodsham to hold a function.

"Forest hills"
123holls, 08 Février 2016

We just returned after a weekend at best western forest hills .I would like to thank the staff and managment for a great weekend good food good facilaties good overall deal. Will will be returning . 3couples check out bills soon sorted.

"Lovely spa hotel"
JessPhenn, 06 Février 2016

We booked to stay here through wowcher and were a little apprehensive as we've had a shocker from wowcher before (not a best western though) but the reviews looked good and for £59 for overnight stay, use of the spa and breakfast, you can't complain! The hotel is set high up on a hill over looking the town, and you have to go up windy roads and past lovely houses to get there, I was already happy! The girl on reception Natalie was very friendly and checked us in speedily, she also recommended us a really great Indian restaurant as that is what we fancied for tea. Our room was fine, lovely view down the hill and onto what we reckon was the Mersey (geography not my thing!), and there was a bath in the room as requested. We used the spa facilities after tea, all good there too, jacuzzi, steam room, sauna etc. As we went around 8pm it was fairly quiet and were able to relax. We slept really well, no problems with noise and the bed was one of the comfiest we've slept in, we both agreed it was one of the best nights sleep we've had in a hotel. Breakfast this morning was great, you can help yourself to bacon, sausage etc and the staff will bring you tea, toast and whatever type of eggs you want. We had a lovely time and if the deal ever came up again we would happily come back, very good value for money and in a lovely location!

"Spa break"
Jemma F, 06 Février 2016

Stayed here on the 5th Feb for husbands birthday. Thoroughly enjoyed our stay and our food was excellent. No complaints at all. The staff went the extra mile to help. A special mention to Chris the bar manager who absolutely excels at his job and will go that extra mile. The hubby took a special shine to him complete top bloke!! Will definitely return. Jon and Jemma ward

"Lovely Hotel, Friendly Staff"
Sarah S, 04 Février 2016

Booked to stay at this hotel for a spa break via Wowcher for just £59 for the two of us. Arrived early & was able to check in easily with the friendly staff. The bedroom was nice & clean. Flat screen TV, tea/coffee making facilities etc. Lovely, warm room & the bed was sooooo comfortable. Bathroom looked like it had been part modernised with new tiles but the pink bath, loo & sink remained. It didn't bother us though as everything was spotlessly clean. Powerful & hot shower & lovely big fluffy bathroom towels. Really enjoyed the spa & everything looked clean but my advice would be to take your own towels to use in the spa as the hotel spa towels where too small & not very good quality. Taxi into Frodsham costs £5.00 each way where there are some lovely pubs. Breakfast was ok but had better. Cheshire Oaks Designer Outlet is about a 20 minute drive & is fantastic for some bargains :-) Overall good hotel for the price we paid so definitely would return.

"A wonderful Christmas lunch again."
Lorrymac, 03 Février 2016

This is the 2nd year that we have been for Christmas Day lunch. Although the starter, desserts and coffees are served at the table, the main course is a carvery. However this is sensitively organised so that you are not stood in a long queue in your finery. The selection of meats were of excellent quality and the choice of vegetables was unbelievable. Almost everything you could think of. Staff were attentive and helpful, offering to carry plates etc. We booked for 1.15 and were not hurried at all during the meal. The tables were festively laid and used crackers etc were removed promptly. Drinks were brought swiftly so no need to stand at the bar. All staff were polite, welcoming and friendly. Kieran was a joy as he kept the atmosphere going with his witty banter and friendly service. Our table wasnt too far from a window so we could look at over the Overton Hills. A lovely view, just a pity it was raining! Now looking at an overnight stay.

"Better than expected "
Andy C, 01 Février 2016

My partner and I stayed here with a groupon voucher we received as a gift. The service was excellent right from initial email contact for booking with prompt replies every time which was great. On arrival we were a bit early so we went into the bar for a drink and were served by a gentlemen called Chris who was absolutely brilliant, made us feel very welcome and had good banter with us, I hope his managers appreciate how good it is to have someone like this be the first experience you have. Even if anything else had gone wrong on the stay the review would have been good because of how he was. The room was everything we expected for a hotel in this range and looks like it has had a freshen up recently, if I were to be critical I think the bathrooms require a refurb as along with the room phones and alarm clock are a bit circa 1980, peach bathroom suites are not cool! The bed was comfortable and everything else in the room was above what we expected. We had a door which is for joining two rooms which is quite thin as we could hear our neighbours, didn't really bother us but I could imagine it would bother a lot of people. We eat in the restaurant as part of the voucher and the menu was decent and the food was excellent, service was quick and staff were honest and helpful. We made use of the pool facilities while we were there and found no problems at all. We had breakfast delivered to the room which arrived promptly at the time we requested, I have to admit it wasn't the best breakfast I have had, butter was nearly frozen and some of the food items tasted dry and cheap. Maybe this is because we had it delivered as this is the first we have ever had it delivered to a room before? Overall a very nice and relaxing stay, staff were great and the place was above expectations. Just get rid of the alarm clocks (who needs one these days?) and phones to a museum and the rooms will look 100 times better. Thank you.

"Nice Hotel"
CJB147, 31 Janvier 2016

I stayed with my daughter and was really surprised at how big the room was. I only booked a twin and we got a family room. It was all nice and clean. They even left towels in the room for the pool. Now the pool is great, but the Jacuzzi wasn't working. It didn't spoil our fun we were in there ages. The changing rooms could do with another private area for changing, there is only one . Everything was really great. Then we went down for breakfast. We had to wait for ages for someone to seat us. I went to reception , bearing in mind there were three girls sat there, to tell them. I was told to go back someone would be with us?? The a very flustered woman came out , no apologies just said they were busy and we should have sat down ?? The breakfast really let the place down. If I had paid for this separate I would have asked for my money back. Not a lot of choice, eggs were like rubber, no chopped fruit and no continental selection really. I have sent in a complaint so we shall see what comes of it .A real shame as the hotel is nice.

"Dated & misleading "
Craggy-b, 29 Janvier 2016

We booked this place for a nice relaxing spa weekend. After checking in we tried to book some treatments only to be told it was a outside company that did them and they had no space all weekend. After 10 minutes our peace was broken by 15 old women jumping around in the pool to some 80's music been belted out during a water aerobics class. Not what we signed up for at all. The place is described as modern. It was more like the crossroads hotel from the 80's. I must say that the reception staff were brilliant and very understanding and even tried to help us book another hotel as we were checking out after just an hour. We came to the Dunkanhalgh spa hotel and this place is what we originally expected.

"Pleasant stay"
Kdj54, 29 Janvier 2016

Stayed overnight in January on arrival met with smiling helpful reception staff and this standard of customer service was maintained throughout the Hotel. Standard room but very clean, tidy with decent hospitality tray. Arriving early we were able to appreciate the excellent leisure facilities pool, sauna and steam room. The next day we had a morning walk the country footpath immediately outside the Hotel (just 20 yards on the right when leaving reception) offering great views over the Mersey estuary. Although we did not have an evening meal the buffet breakfast was very good reasonable choice with hot and cold food. Frodsham is a few minutes drive offering eateries and pubs. However if you fancy walking, turn left at the end of the drive walk down the hill and after a few minutes you will come to the Bellemonte Hotel decent beers and food (take a torch at night). Overall a very good value for money stay.

"Poor food"
JBH219, 26 Janvier 2016

We joined our friends for an organised post Christmas dinner and dance/disco at the hill tops restaurant. It was a pre ordered set menu. I really struggled to pick anything exciting from the menu, and my husband felt the same. The table was fine, crackers and balloons etc., meal came out with no wait, and the young waiter and waitresses were very accommodating. Unfortunately the food was the real disappointment. Unappetising, poor quality, really struggled to eat the lamb casserole, just like leftovers, very greasy. The only positive comment I can make was the vegetables were lovely, They got one thing right. Disco was awful, drinks were very expensive, which you sort of expect in a Hotel, and wouldn't normally moan, however the rest of it sort of put a dampener on it. Fortunately we had good company to take our mind of the food. Will not be returning

"Swimming "
lcase20, 25 Janvier 2016

I enjoyed a nice relaxing and peaceful swim and steam at forest hills as always. Yet still since I was little are the changing rooms still dirty as there are hairs and mats left out I think this is quite shocking seems as it offers its self as a luxurious hotel. If I was a guest I don't think I would be satisfied but as a member I am because I no how big a place it is. I will be letting staff know about by issues.

"Expected better"
kymjane86, 24 Janvier 2016

Booked via booking.com and was attending a wedding. Had to pay £84.00 for a twin room whilst others paid less for double b&b. We told the staff we were with the wedding party and if they could not offer us a discount could they at least give us breakfast included and they refused. Breakfast would have been another £21.00 per couple on top of £84.00 and it was very basic and unwelcoming. The staff seemed very reserved and unhelpful, quite short and dismissive and like they just wanted to do their job and get away.Bar prices were extortionate and staff on here seemed inexperienced. Food service extremely slow also. I was very disappointed. This place advertised offers for meals bed and breakfast including the night we stayed (burns night) for £57 yet they ripped us off. The place itself is okay and plenty of locals tend to use the facilities but it doesn't really have a nice atmosphere.

"London Business Trip From Hell!"
johnsmith1123, 23 Janvier 2016

Coming from London and doing a lot of business in London I had high expectations for this hotel. Unfortunately, those expectations were not met in the slightest. Checking in was dreadful waited around 10 minutes to be seen to as there was no one on the reception desk. My room was tiny! Just about enough room to move around the bed the bathroom was outdated and there was a "wet dog" smell. I didn't use any amenities other than the restaurant but I did request a morning phone call, which never happened and a newspaper that never came. Dinner was not too bad apart from the steak still being raw and the chips tasting like they were still frozen. Possibly even "reheated". You could here the chefs shouting at the waiter/waitresses from the kitchen, surely you can't treat staff like that? Breakfast the next morning was just as bad, eggs were cold and I even witnessed someone sneeze over the pastry snacks. Overall, I would not recommend this hotel in the slightest. I have never seen anything like it, completely poorly managed.

"Fabulous staff, good facilities, tasty food"
PeppermintDreams, 22 Janvier 2016

A lovely hotel - great location with views all over Cheshire and the Wirral. The staff are warm and friendly and very, very patient too - we just say made it in time to the restaurant before it closed, yet we the service was excellent, unrushed and the waiter's very accommodating. The rooms are clean and what you'd expect of a hotel of this level, and there's a good pool area (though a couple of teens taking selfies against the mirror in the changing room whilst I was starkers may mean I'll get my 15 minutes of fame in a way I hadn't reckoned with) Fortunately the staff accosted them on the way out to try and spare my potential online blushes. Would I go back? Most definitely.

"not the best western i'de expect"
Tony D, 19 Janvier 2016

Staff were friendly and efficient. However, only 1 towel in double room and lamps did not have bulbs . A good spa but the Jacuzzi wasn't working and the changing rooms were very cold . A satisfactory breakfast and comfy bed were the positives

"Ideal Dog Friendly Base for Exploring"
NewfyFan, 15 Janvier 2016

Stayed here for four nights to visit relatives around Merseyside / The Wirral. Very helpful staff welcomed us with a doggy bag for each of our two dogs which contained some treats and a ball - the springer spaniel loved this! Lovely breakfasts with a good selection and great eggs cooked fresh to order. Comfortable room with plenty of space for the dogs.

"Everything we wanted!"
chriscorr, 14 Janvier 2016

We stayed here for a Saturday night while visiting relatives and a trip to Liverpool. The hotel was clean, tidy and in good repair. As with all Best Westerns it had individual character and felt like a holiday. The pool was a good size for a hotel and with a hot spa pool too. We used the room service for dinner and fed three for under £15! There are several easy meals like burger and pasta on the room service menu for around £5 and only a 10% delivery charge. The breakfast was delicious and we had a great view over the Mersey while we ate it! Inclusive, working, fast wi-fi. The hotel staff were friendly and welcoming, they had even made up a third bed in the room for our three year old, all inclusive and without fuss. The hotel is easy to find off the main roads, but at the same time it's out in the countryside so it's a really quiet site.

"MY FIRST BEST WESTERN STAY!"
Prem K, 10 Janvier 2016

After stayed and reviewed 120 Hilton hotels, I decided to explore a different hotel chain. Consider every chains and finally chooses Best western. I booked a single room with breakfast for £27.60, under the winter sales offer. Main attraction of this hotel is the location. Situated top of the Frodsham hill, easily accessible from M56. I drove from Blackpool, about 65 miles, before reaching the hotel on the way also enjoyed the lovely views. I parked just infront of the hotel, there was plenty of spaces available and it's free. When I entered only one reception staff member there and she is very busy over the phone, confirming some bookings. After couple of minutes only she apologised and did the check in for me. She is very polite and explain every aspects of the hotel and made a booking for dinner at the Hilltops restaurant also. Most of the time I noticed just one staff member at the reception and guests waiting. My room number 214 at the first floor, no lift facilities here, but numerous stairs there to reach anywhere in the hotel. Room is reasonably sized with every essential amenities, bathroom with bathtub, everything spotlessly clean. Hotel built in 1988, I think recently refurbished, because most of the things looking fresh and the interior also tastefully decorated. From the window far away views good, but this room not located for great views. I think further backward rooms got breathtaking views of the Mersey estuary. Room is quite and well heated as well as well illuminated! TV is very small, just 20" screen or so, with lots of channels, but because of the size bit of difficult to enjoy! Tea, coffee making facilities good. Sleeping quality average because of the pillows are not soft, and mattress also bit of hard. This is not a big hotel, just 58 rooms there, but lots of recreation facilities including indoor pool, gym, jacuzzi/spa pool, sauna/steam room available. Wifi also free. I had my dinner at the hotel's restaurant "Hilltops". I am seated window side, enjoy breathtaking views. Other than A La Carte menu, there was a cheap market menu also available, three course for £21. I preferred A La Carte, ordered Grilled fillet of rainbow trout as starter for £5.95, grilled sea bass as main for £15.95. Sea bass dish is delicious. Buffet breakfast also served at the same venue, I preferred for full English. Bacon, sausages, mushrooms, tomatoes everything perfectly cooked, I enjoyed my breakfast. Juices, coffee/tea served by attentive staffers. Checkout time is 11 am, I requested late checkout till 12, accepted straight away. Checkout done smoothly. Over all my first stay at a Best western hotel is relaxing and remarkable. Definitely I will continue!

"Really relaxing"
Mark L, 10 Janvier 2016

Stayed here on a saturday as a present from our kids, Staff here were very good, special mentions to Hannah and to Chris the restaurant manager. Leisure facilities were very good, we had a swim, then sauna and steam room. all very clean. Our room was on the first floor, a bit of a maze of corridors, but nothing out of the ordinary, room was clean and of a reasonable size, bathroom equally clean, although a little dated in the colour scheme. We had a 3 course meal, which was from the Market menu, and was exceptional, as was the service, apologies for not remembering the name of our waitress, but suffice to say she was great. We went into Frodsham for a few drinks ! , well maybe more than a few . Taxi ride was about a fiver each way . Breakfast was a buffet breakfast with eggs cooked to order , plenty of everything, and very enjoyable. We are definitely going to visit this place again. Thanks

"Great Hotel"
Maciej K, 10 Janvier 2016

Excellent swimming pool and rooms. Especially great for disabled kids! My son loved it. Food was really good too and the staff were really helpful. Great customer Service, I highly recommend and definitely will be back!

"New year break"
nellie904, 05 Janvier 2016

First time I have stayed at the hotel, booked for 9 friends for 2 nights from New Year's Eve must say very impressed with hotel staff and food, we made it extra special with an executive room well worth the extra,we will go back again later in the year

"New year break"
Julie D, 04 Janvier 2016

We had an overnight stay at forest hills hotel Frodsham. We used to go the hotel a few years ago our last visit was seven years ago. We were pleased that the the hotel was still the same in lots of ways. Food , service etc. The bathrooms are dated but everything was spotlessly clean. We had two rooms for four people, one of the rooms only had one towel , there was a problem with the lights too but We phoned reception and it was sorted straight away. The leisure facilities are a bonus with the hotel. The close proximity to Chester is good as well as North wales. A very enjoyable overnight break.

"Forest Hills Christmas break"
Sundowners07, 01 Janvier 2016

We have been staying at Forest Hills for the last 13 years. The Christmas three day package is fantastic value including wonderful food, entertainment and use of the leisure facilities for the duration of your stay. Great pool, sauna, steam room and Jacuzzi plus excellent gym. Being located in Cheshire, you are close to great amenities for Chester, North Wales, Cheshire Oaks etc.. Great walks and countryside on your doorstep. All of this makes it a great place to stay, but its the staff who make it a memorable and fantastic place to stay. Enjoy!

"Twixmas break"
Frank H, 30 Décembre 2015

Returned to this hotel after 2 years and found the high standards still maintained. Excellent room, large, clean and tidy with plenty of hot water, large towels and a high tech bath. Recently refurbished to a high standard, thank you. Quality of food and service in the restaurant excellent, Thanks to the chefs and Chris and his team. Mushroom and Asparagus risotto outstanding. Excellent professional approach by all staff especially Chris, Justyana, Sydenee, Suzanne and Louise. The star of the team was Lynn who serviced our room and added to the overall experience, it was a pleasure to return each day to our room. Lynn is an example of how the behind the scene people play a significant role in delivering customer service, thank you Lynn. The management must be congratulated on their leadership.

"Well happy"
Dave S, 28 Décembre 2015

I had to work away from home and this is the lovely hotel my company put me up in. From the minute I checked in to minute I checked out (7 weeks later) I was made to feel welcome and comfortable, all the staff are friendly and will do their best to make sure you are well catered for

"Staff Sales Meeting"
David Brian F, 21 Décembre 2015

Second visit this year for a sales meeting. Excellent staff very friendly and helpful. Evening Restaurant staff inexperienced and could do with more training/mentoring. Food good, Wines overpriced ( my main complaint ): good sized rooms, clean and reasonably well appointed, great pool area. Very good prices, particularly for meeting room. Easily accessible and seems a great location.

"Gourmet Night"
GlynGail, 20 Décembre 2015

Another first class stay. Thank you to all the staff for making our weekend so special. It's like coming home. Food excellent, wines super with a great speaker, and good background music. Looking forward to our second Christmas stay. Another advantage is that this is a doggy friendly hotel, Lucy has always been make very welcome.

"Christmas party stay"
Fjpsc2015, 16 Décembre 2015

The hotel isn't self is in a lovely setting with fab views from the restaurant . Rooms were clean but old fashioned , bathroom ready for an update lovely pinky peach colour. Holes in the sheets but comfy bed.The party evening was good , food was ok for mass produced and service was good. Motown theme and singer were entertaining. Noise travels and so walls must be thin. Breakfast was good and buffet style.No lifts so need a ground floor room if struggle with stairs.

"Xmas night out"
Wendy L, 15 Décembre 2015

Had our works night out....food was hot and typical of 'food on mass. Staff were efficient as room was packed. Singer mingled not the best vocals but ok Motown songs. Didn't bother staying overnight but some friends did they said it was ok. Night staff were friendly and even made one of them a hot chocolate.

"Definitely not the Best of Best Western - far from it"
third-dimension50, 15 Décembre 2015

Bedrooms are definitely well overdue for a refurbishment - we are talking 1970's bathrooms (pastel pink for goodness sake) and the bedroom itself was tired and showing signs of worn out ! Great view from the window of the chemical works if you like that sort of thing (not) Evening meal was nothing to boast about - edible but lacking in taste ! Reception area was littered with packing boxes with no apparent reason why ! Bar area - tiny and at the entrance to the dining area with only seating for a few Staff on the whole were pleasant and accommodating when you could find them. Overall not a place we shall visit again and we wouldn't recommend it to anyone else.

"Serious upgrades required"
Muscat_Paul, 13 Décembre 2015

This hotel usually wouldn't be my cup of tea, but a Christmas Party with friends brought us to the once luxurious hotel which still has its spectacular reviews. The corridors to the rooms smelt of food - similar to that of a residential home. The theme continued with the outdated decor and carpets. The single glazed Windows were not just draughty, but ensured the corridors and stairs were chilly. The room itself was like going back in time. A pink bathroom suite and dated room generally; customer information blu-tac'd to the walls. This hotel has been left to rot over the years and needs some serious money spending on it. The potential is there and it is sad to see it in its current state.

"Shopping Weekend"
Lee A, 01 Décembre 2015

The hotel on first impression looked good value for money. However, the room let it down slightly. The bathroom wall tiles were soiled with snot and blood around the shower rail which my wife had to clean off when showering. The over all hotel décor was average. The food in the restaurant both for breakfast and evening meal were good. Would use again only if there was a price deal and there were no other choices in the price range

"Distinctly average"
CheshireBexter, 01 Décembre 2015

We went for a xmas night out. The food was tasty and good value for money although the bread rolls were served after the starters and the stollen with the coffee had to be asked for but overall a very nice meal. The let down was the service. One waitress was the trainee and she was the most helpful, friendly and attentive, the manager was very professional but the others were sullen and not very professional, with 'ee ahh' and 'mind out' as food and drinks were served (or plonked down) a far cry from years gone by at the forest hills.

"Alright but nothing special compared to other Best Western hotels"
SimbasPride, 29 Novembre 2015

Stayed 1 night after a long day at the shopping Outlet, and too far to drive home when tired. We wondered where the Sat Nav was taking us up through dark narrow lanes but eventually came to the hotel high up on top of a hill. Had a magic view down over the valley and someone kindly had a firework display to entertain us - stunning! The room was rather hot but we were able to turn the radiator down. The room was rather tired looking and the bathroom was a lovely salmon pink (!) colour - very 70's. The bed was fine but we could have done with a pair of binoculars to see the small tv, which seemed to have a mind of its on with the volume altering between high and low without us touching anything. That was a bit annoying after a while. Also making a cuppa was a new experience as the kettle refused to work unless you physically held the button down for the whole time to bring it to the boil. All in all, not the best and we did tell the receptionist of the problems. We would probably try somewhere else next time we visit the area.

"Convenient Location"
Nikkie T, 28 Novembre 2015

We picked this hotel for the location, we had a family gathering in the area and Forest Hills was the most centrally situated. On arrival, the receptionist had our paperwork ready and so registering was painless and we were given directions to our room. The room was clean and tidy with tea and coffee making facilities, t.v and all the usual amenities. The bathroom was dated (bright pink bathroom suite!), the taps on the basin leaked slightly and sometimes the water refused to pour until the tap was turned off again and would then pour forth in a flood. The shower above the bath worked fine and with plenty of hot water, although I did hear some guests saying that they had had cold showers We had dinner just once and found the food to be Okay, if a little expensive for what we had. Breakfast was buffet style with a choice of juices and cereals and a choice of a cooked breakfast or continental option. We were not impressed with the breakfast as the only item freshly cooked were the eggs, everything else was pre- cooked and left on a hot plate so, unless you arrived as it came from the kitchen, it was starting to go dry, particularly the fried bread and black pudding. Also, the sausages were tasteless.The next morning we went for the continental option and toast! Having said all that, we booked the hotel with Avios so for the price we paid we found it to be value for money.

"Old Friends meet half way."
Snowystar, 27 Novembre 2015

My friend and I live at opposite ends of the country and we meet up several times a year to have a couple of days together. Best Western Forest Hills Hotel in Frodsham, Cheshire, truly met our expectations. It is in a delightful location in rural Cheshire, set on the top of a hill with fantastic views. It is very convenient for the M56 motorway. Our room was ready early, clean, warm and with all the usual facilities. The pool, spa, jacuzzi, steam and sauna were well used by us and added a touch of luxury; really warm pool and all very clean, which is not always the case in hotels! The staff at Forest Hills were extremely helpful and went out of their way to make our stay pleasant. One of the waiting staff, seeing us struggle to replicate the way the napkins were folded, came over and gave us a lesson in origami for napkins. Cool! We enjoyed the meals, cooked to order if required at breakfast and a good variety, well cooked and presented in the evening, along with a complimentary bottle of wine on each of our two nights. This visit was very special as it was the result of doing a competition in the in house magazine "Do Not Disturb" while visiting another Best Western hotel earlier this year. The prize was two nights dinner, bed and breakfast for two people, plus Otis, the cockapoo. Unfortunately Otis was unable to join us, but the management very kindly provided him with a doggy bag of treats. Nice touch! All in all a splendid break and high recommendation to anyone wishing to go to Forest Hills.

"Best Western Rewards - very rewarding"
philipn73, 23 Novembre 2015

We have been rewards members for some years.... Gold seemed enough, but recently we achieved PLATINUM.... this was our first trip since that... On arrival the receptionist, without any request from us, or fuss told us we had been upgraded from a very reasonably priced double to an EXECUTIVE suite.... well done

"Great location and good value"
David B, 21 Novembre 2015

Off the beaten track this hotel is worth the find especially when you open up the curtains in the morning to the lovely views of the river Mersey. The hotel offers great amenities, good food and all at a very good price. Certainly worth the extra miles to find it and make sure you make use of the leisure facilities. Location wise it is great as just of the M56.so great for access to Cheshire and Merseyside.

"Nice hotel, not fancy but a good place to stay"
Alison H, 19 Novembre 2015

I have stayed here twice. Each time sharing a room with two female friends. The last time we attended a Murder mystery night. The hotel is friendly and the rooms a clean and quiet. It could probably do with a decor update but it is stil cared for and homely. The breakfast is excellent. The evening meal is reasonable quality but don't expect much if you are vegetarian. The pool is lovely and you often can have it to yourself. The massage I had there was very good.

"Views to die for with excellent service"
Durutydelloyd, 18 Novembre 2015

I found all the management and staff most welcoming and helpful without exception. The food that I ordered was well cooked and tender. Breakfast was of a high standard. My room was very well appointed and clean. The Bathroom furniture was old at (approx. 25 years old judging by the colour), but clean. The water tap needed attention which I reported. The views from my room were fantastic and truly magnificent. The restaurant shuts at 9pm so if you are arriving late, stop and have something to eat before you check in. I was woken up at 2pm by a Fire Alarm which was of concern, I found it difficult to go back to sleep and was not offered anything in compensation for my sleep being disrupted. I have no problem in recommending this hotel based on my stay.

"One night, FIRE ALARM ACTIVATION"
Sutt1719, 18 Novembre 2015

I recently stayed here with my wife on 14/11/2015. The room itself was fine and the restaurant was nice (the food was lovely). However I felt I had to review this stay as I have read a previous review and following the managers response to the reviewer I felt I had to post one. The fire alarm went off at 01.06am approximately, it didn't just go off once but 3 times. I and my wife proceeded to go to reception to find other guests had gathered. I spoke to the lady night supervisor/manager who explained that the alarm had gone off in the old adjacent night club (not in a room with a shower and not at 02.30am???!!!). She proceeded to tell everyone it was a false alarm and that everyone should go back to their rooms, she was also telling all the guests who was phoning reception the same thing. As I have a background in fire alarm systems I explained that the panel will need to be reset or the zone isolated for the fire alarm to provide protection to the building and guests. She invited my around behind reception to see if I could offer help, I had a look at the panel which was showing fire in zone 1. I explained that it would be best if she contacted the company who maintain the system to come and reset the panel. I eventually got back to my room at 2am. When in the morning we checked out, we complained to the receptionist who explained that the panel had been reset that morning and was now fault free. This meant that ALL guests were left venerable all night. I asked to speak with a manger but was told no one was available, so our email & mobile phone number was taken on a compliment slip by the receptionist and was told that a manger would contact us before the end of the following day…………Guess what? Nobody did. Exceptional customer service, not!!!! I didn't get any recompense for the disturbance or even a thank you for the help/assistance I gave plus no one even contacted us when they said they would. I have to agree with other reviews left about this weekend, the staff either didn't follow the policies/procedures for a false alarm or they don't know them. The upshot is guest were left with the impression it was a false alarm and they could go back to sleep when the reality was that they went to back to bed after the false alarm vulnerable as the panel hadn't been reset.

"Family weekend break"
dazza3071, 16 Novembre 2015

We stayed there for 3 nights and booked the family room which was very spacious Double bed and two proper single beds for the children Usually hey get a folding bed or the sofa bed but they got proper beds which is lovely.Bedroom very modern and very clean plenty of towels.The kids loved the pool and us grown up loved the spa too!. The staff were very friendly and really lovely to children they made an enormous fuss of them.We really felt welcomed and at home nothing was too much trouble for them.We ate from the snack bar the food was excellent and the breakfast buffet too.We definitely would come back and would recommend to my family and friends too!

"Poor Fire alarm procedures"
Brackloona, 14 Novembre 2015

I booked this hotel at the last minute and arrived around 9pm. I did not have evening dinner so cannot comment on meals. The hotel is at the top of a hill and is modern and clean looking. The Receptionist was friendly and efficient and with a big meeting the next day I retired to my room for a cuppa and an early night. The bedrooms are smart, clean and comfortable although the walls are thin and the TV is small by today's standards. Breakfast was good and the restaurant staff again very friendly and efficient. The issue I had was when the Fire alarm was triggered at 02.30am and after making my way down to reception along with other guests there was no one on night duty to ensure people's safety. As I looked around I saw someone in a dressing gown go into the office behind the desk and as he made no attempt to address the guests I followed him and asked what was happening. He said it was a false alarm so everyone return to their rooms. My concern is that if there had been a real fire I did not see any sound safety procedure or night staff. I would have happily given it a 4* if not for this.

"One night break"
CountrysideMellymop, 09 Novembre 2015

What a lovely night we had here. All staff were friendly, facilities are lovely clean and relaxing. Evening meal was thoroughly enjoyable and value for money to top it off the view of the fireworks going off in the distance was a fabulous sight! Thanks to everyone. We will return!

"Attending a craft weekend"
Denisej4069, 08 Novembre 2015

I have just come back from a weekend stay at Forest Hills From the moment we arrived on Friday afternoon we have been looked after by the excellent staff. The reception staff are front of house & are very pleasant nothing is too much trouble . We had a lovely bedroom a little cold at times but we weren't in it long enough to complain!! Very clean a good size & always nice clean towels in the bathroom ! The food in the restaurant was very good, plenty of choice & excellent staff to serve it !! This was my 3rd visit to this hotel & hopefully will be back in March next year !!! Would definetly recommend this hotel

"Another Fabulous Weekend"
Lesley G, 08 Novembre 2015

Once again this hotel and its staff should be very proud of their service and effort - nothing is too much trouble. We have grown in numbers from 20 to 33 and still we can't really fault them - yes, a couple of minor issues but nothing that wasn't put right. The food is always good and plentiful to the point where I just could not eat another thing!!! Thanks to a great team, a great group of ladies have had another ball. See you in March!!!

"Lovely Location, Dated Hotel, Friendly Staff"
AlexKrycek, 01 Novembre 2015

At the outset I would say I was wondering if I should give this hotel 4*,as I would most definitely stay here again. However, there were a few bits I would want to see improved. I chose here as my family and friends were looking to spend a weekend in Chester. This hotel is ideally located. On arrival we were warmly greeted. Albeit check in was not until 2,I was delighted when we were told or rooms were ready. Fabulous. We were in room 120. Very spacious. Comfortable beds. Table and chairs. However, this would be the first point I would make. The hotel is somewhat dated and could do with a spruce. The bathroom was a pinky orange! Think my Grandmother had the same colour. Interestingly our friends in 119 had a modern white one. Never the less it did the job. The second point us that our room was boiling. And because there was no air conditioning as such, it was difficult to moderate. There was a fan that could blow in cold air, but not great. Breakfast was adequate. Not the best but not the worst. Buffet style with various hot and cold items. Special mention to Becki the waitress who was polite and attentative throughout our stay. She even rescued Molly our pet monkey. So all in all, a very enjoyable stay. With a few improvements this could be rated 5*.

"Peace and Quiet"
Dennis W, 27 Octobre 2015

This is a nice hotel in a very nice and quiet location. The rooms are comfortable and spacious. The hotel offers a gym, spa and swimming pool, a good way to unwind after a hard days work. The restaurant is good with a varied selection on the menu, also room service was quick and the food again a very good standard. Pleasant and friendly staff in all areas of the hotel..

"Really nice hotel with great gym, pool and Spa"
Alex P, 23 Octobre 2015

Staff were really friendly throughout the stay and happy to help out how they could. The rooms are absolutely huge so perfect for families, but equally good for couples and individuals who like their space! The bed was comfy, plenty of pillows, plug by the bed to charge your phone and a decent sized desk. The TV was tiny unfortunately but worked fine. The bathroom was amazing in my room, with a double shower which gave a torrent of warm water! Always nice in the morning! Pool and gym were both really good. A full gym with plenty of weights and cardio machines a like. The pool was very clean, you can easily do proper swimming as well as recreational swimming. The sauna, steam room and jacuzzi were all great as well. I would stay here again, although I have given it 4 stars I would say it's very close to five!

"Wedding"
johnbarrett B, 22 Octobre 2015

We attended a wedding here and stayed the night. The staff were very friendly and knowledgeable. My wife and I stayed along with my son and his wife, we all thought the drinks and food were both plentiful and reasonably priced. The rooms were clean and comfortable. Enjoy

"Good hotel for the price"
LRAB, 21 Octobre 2015

Went for a one night stay to visit friends. Staff very friendly and helpful on arrival. I had a massive room 97. Looked like it could have 3 beds in it. Great shower. We had some idiots in the car park but reception sorted it before I could ring, so thanks. Breakfast was ok but not wonderful. So I would stay again and would always recommend the hotel. Would be a great place to stay if you went to Chester races as it only 15 minutes on the train

"A pleasant stay"
mwanafunzi, 17 Octobre 2015

A pleasant hotel perched on top of Frodsham hill which provides very pleasant rambling. It is possible to walk all the way to Helsby, or to link with the nearby Sandstone Trail staying entirely on small footpaths. The room was clean and pleasant. Good fast wifi was available throughout. The staff at reception and in the restaurant were very helpful when we came to them with a series of slightly unusual requests! I will use them again when I need somewhere to stay in the area.

"In the hills"
SIXOCLOCKTICKET, 14 Octobre 2015

At the top of the hill, the hotel offers some great views down over the Mersey. There's a short walk done to a view point which gives brilliant vistas on a clear day.Also some good treks down through the forest on the hillside if you don't mind a stiff hike on the way back up. The hotel itself is warm and comfortable and well maintained with good size rooms, and comfy beds. Staff are very good and were particularly helpful in sorting out a messed up booking for me. Good choice at breakfast.

"Great Hotel for family of 5"
Emma M, 05 Octobre 2015

Booked 2 nights at Forest Hills Hotel initially as it was the only one near Chester Zoo that could accommodate a family of 5 in one room, otherwise we would have double the cost for two rooms. The Hotel staff were really friendly, Helen at the main reception desk was really helpful and arranged our discounted tickets for Chester Zoo and the Blue Plant Aquarium which saved us quite a lot of money. Shirley in the restaurant was brilliant with my sons at breakfast and even the man cleaning the room next door as we left asked if we needed a hand upstairs with the suitcase and bags. Great hotel, the room was bigger than average and very clean, with lots of towels on hand. Only 15 mins or so away from the Zoo......great location... Could not fault it..would definately go back again. Well done everyone at Forest Hills for making our stay so enjoyable :)

"Our wedding"
Sharon B, 03 Octobre 2015

Had our wedding at the hotel. What a fantastic day had by all. Couldn't fault the staff helpful and professional leading up and on the day. Would recommend to anyone. Hotel clean and welcoming, food in the restaurant good. Tracey our wedding co-ordinator leading up to wedding was fantastic couldn't do more for us

"Excellent hotel, quiet location"
harrowman55, 27 Septembre 2015

All staff were friendly and professional. I requested that they give me a room which had good wi fi signal and they agreed and the signal was good. Also their restaurant staff were helpful. They have some river facing rooms, ask for one--the views are amazing. The pool and jacuzzi are worth a visit. The food in the restaurant is excellent.

"Best Western Forest Hill – Afternoon Tea"
KatyReynoldsX, 24 Septembre 2015

We decided to visit the Best Western Forest Hill in Frodsham for afternoon tea, after receiving a couple of 241 vouchers courtesy of the PG Tips Cuppa Cup. We were looking forward to it, after having had good experiences of afternoon tea in the past, so we made our booking for the 24th September. The hotel itself seems very well kept, and the communal areas were clean and tidy, and the staff we encountered were all very pleasant. After being shown to our seats in the main restaurant which had a lovely view of the nearby estuary, we were promptly served our afternoon tea, along with two pots of tea to share between four of us. The afternoon tea initially appeared to be of a good standard, however unlike other establishments which have traditionally given two cake stands between four people, here, we had just the one (not to sound greedy, but this was a little sparse). The selection of finger sandwiches on the bottom tier were a little uninspired, with just a couple of each variety (Ham, Cheese & Cucumber, Tuna, and Ham and Tomato) all served on white bread which was a little stale around the edges. As for the selection of cakes, this was too disappointing, with just one small slice of tasteless cheesecake each and a half of what appeared to be a Bakewell tart. The top tier was reserved for a scone served with a pot each of Jam and Cream, which was just OK. The amount of tea (for my family ate least) wasn't much, as the pots and tea cups were fairly small, however the staff were more than happy to supply more when asked, however we were not given any extra milk. Based on experience we have had at other similar hotels – for similar prices, we would have expected the food to be of a much higher standard, with more variety and better quality. The best part about our visit was that we were not rushed to leave – the restaurant was very quiet, and we were able to spend a good couple of hours chatting, without feeling pressured by the staff to clear our table. Upon leaving, there was not a staff member in sight – in fact, we were the only people left in the restaurant. We hung around for a good few minutes by the bar waiting to pay, before we made our way to reception to ask who we paid, as it would have been easy for us to walk out without paying at all. The lady on reception said she would telephone through to the restaurant staff and that we should just wait in the restaurant. We waited about 10 minutes before anyone came to take our payment, which seemed a little odd. The bill rung in at £36.90 (£6.90 extra for orange juice), so this meant that without our voucher the afternoon tea would have been £30 – in our opinion this did not reflect the quality of the food presented, and without the 241 offer we would have been very disappointed and disinclined to pay this much. As it was, £15 for the four of us was an acceptable amount to pay however we will not return for afternoon tea here again unfortunately.

"Lovely Quiet hotel with great views of The Mersey"
214jam99, 22 Septembre 2015

We went here for a dinner and disco night & stayed overnight and thoroughly enjoyed ourselves. The food was ok not fantastic - my steak was tough could not eat it. the breakfast was lovely. The entertainment was very good the girl singing Poppy was very good but started with songs that were too slow - we wanted to get the party started after the meal and it took about an hour before we could get up and dance to lively music. Once that came on it was brilliant! The rooms are a bit dated but are very clean, comfortable and have plenty of space. The leisure club looked nice plenty of gym equipment a swimming pool and sauna and jacuzzi but we did not use it so can't comment on the changing rooms. The staff are attentive and friendly. All in all very good value for money with great views and walks if you want to partake on the Sandstone trail. Will be visiting again just need the dinner to be slightly better.

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Le petit-déjeuner est-il compris dans le tarif ?
Julie
assistance Best Western
Vous trouverez cette information dans le descriptif des tarifs proposés sur notre site et dans votre email de confirmation - certains tarifs peuvent l'inclure. Si le petit-déjeuner n'est pas compris, son prix est indiqué dans la page de consultation des tarifs, colonne « conditions de vente ».
Je pense arriver en dehors des horaires indiqués. Pourrais-je procéder à mon enregistrement ?
Julie
assistance Best Western
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Julie
assistance Best Western
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Julie
assistance Best Western
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Peut-on payer avec des Chèques Vacances ?
Julie
assistance Best Western
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