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Codes Avantages

Rocky Gap Casino Resort, BW Premier Collection Hotel, Flintstone

16701 Lakeview Road, 21530-1059, Flintstone, United States - Voir sur une carte
Rocky Gap Casino Resort, BW Premier Collection - Vue extérieure Rocky Gap Casino Resort, BW Premier Collection est idéalement situé dans le centre de Flintstone. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Offrez-vous la plus merveilleuse des escapades !Un monde de détente vous attend. Grâce à ses vues magnifiques et à ses détails somptueux, l’hôtel Rocky Gap Casino Resort, BW Premier Collection transforme vos escapades d'un week-end en souvenirs inoubliables. Imaginez-vous faire le plein d’énergie dans votre suite surplombant les superbes montagnes et le lac. Tirez les draps de votre literie de luxe et installez-vous sur votre matelas à plateau-coussin. Faites comme chez vous en regardant la télévision à grand écran plat avec chaînes câblées premium. Commencez la journée en beauté en lisant le journal gratuit devant la vue panoramique sur le parcours de golf ou sur le lac. N’hésitez pas à emmener votre petit sac isotherme personnel à l’hôtel. Toutes les chambres disposent également d’un réfrigérateur. Les grandes glacières sont interdites dans l'hôtel et sur les terrains alentour. Aucune boisson alcoolisée venant de l’extérieur ne peut être amenée dans l'hôtel.

BW Premier Collection

Rocky Gap Casino Resort, Hotel

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Piscine
    Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Services de massage
    Services de massage
  • Voiturier
    Voiturier
  • Casino
    Casino
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 1483 voyageurs
Note attribuée
Excellent
600
Très bon
512
Moyen
193
Médiocre
84
Horrible
94
CONSULTEZ LES AVIS POUR
En couple En couple
726
En famille En famille
314
Escapade entre amis Escapade entre amis
179
Professionnel Professionnel
51
Voyage solo Voyage solo
45
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"USELESS SECURITY"

1
User 02/07/2020

A violent, screaming white man pushed, threatened, insulted a black family in the lobby with NO response from the security team. They watched from the edges of the room in groups as the angry man shoved people and hurled racial slurs at the poor family. If guards are being paid to keep people safe, then they better do it--and actually intervene. Unacceptable from a team designed to address violent incidences and protect clients.

"Safe, clean"

5
tomandlea, Uniontown, Pennsylvania 29/06/2020

Only stayed one night but would go back. Covid safety. Every other slot machine used. Enforce masks. Beautiful. Relaxing beach, boat rental, outside dining, large rooms. Fire at night. Lovely experience.

"Weekend Getaway and Entertaining Show"

4
Salliehamrick, Norton, West Virginia 28/06/2020

My husband and I went to the Rocky Gap Casino on Valentine's Day weekend for a show, not to gamble. We were entertained by a Patsy Cline impersonator and she was wonderful. We were the youngest couple in the audience and enjoyed watching the older couples dance and have fun. We stayed in nearby Frostburg and were just looking for something different to do. This was the month before everything shut down due to coronavirus so we were happy we got to go on this trip.

"Food service"

1
User 23/06/2020

I waited 40 minutes for a burger with bacon and cheese and a bagel. After waiting the 40 minutes the lady at the counter called down to the kitchen to ask what was taking so long, they hadn't even started the order (I was the only one waiting on food). To top it off they gave me two forks to spread my cream cheese with, and messed up my burger...whoever is the cook there should be fired seriously.

"Rocky Gap Casino Round Two"

2
Rick P, Greencastle, Pennsylvania 13/03/2020

I gave it another chance and stayed there again because our friends wanted to go there. Again I was disappointed, but for different thing. Oh... the food is still terrible. My wife and I got a late night pizza from the Lil Munch shop to take back to the room. My pizza was cold and tasted like cardboard. Also I asked for pepperoni and there was none on it. My wife ordered the small personal pizza with just cheese, hers looked like it was thrown in the container pieces were upside down and it was cold. Mind you, we went straight to the room when we got the pizza and it was cold. They did remodel the rooms and they look nice. BUT... the shower has no lettering for hot or cold so you put it where you think the hot would be. No no no, thats not it, when you change the position it takes about 10 seconds before it actually comes out if it's cold which it was you freeze and try to get out of the way until you can find the hot. That is unacceptable. The casino has a nice variety of slots, but most of the chairs are terrible. The vinyl is torn or cracked to the point you hate to set on the seat. I'm not exaggerating, they are unsightly. Then my ticket wouldn't print out and it took almost 30 min for someone to come. Then of course it was not a simple fix. They had to hand pay me because the ticket had no printing on it. that took another 20 min. I was pissed as that was my last 40 bucks and I couldn't leave until they came back to pay me. It was just a sorry stay again. Oh and you hear anyone coming past your door talking so it's hard to get to sleep. One bright side, we complained about the pizza and got a refund. For a Resort destination they need to do better.

JOEY Barlow, Agency / Consultant at Rocky Gap Casino Resort, responded to this review
Let me begin with a sincere apology for the unacceptable experience you encountered at our resort. Our goal and mission, is to not only meet your expectations but to exceed them, we obviously failed you in multiple areas. Please be assured this information will be used as a training tool for our staff. Thank you again.

"Valet Services went above and beyond!"

5
User 29/02/2020

Our car broke down on the way up the mountain and we just happened to be at the Rocky Gap Resort exit. They didn't have any vacancies, but their AMAZING valet service loaded up our two year old and 9 month old, car seats, and all of our luggage and drove us to another hotel in Cumberland. They were so kind and immediately helpful and I'm really not sure what I would have done with two sleeping babies at 10PM without a car if they didn't come to our rescue. I never write reviews, but hope hotel management sees this so that you can commend your valet services team/our real life super heroes!!!

JOEY Barlow, Agency / Consultant at Rocky Gap Casino Resort, responded to this review
Thank you so much for the feedback and review! Our team prides themselves on creating a memorable guest experience.

"Moms Birthday "

2
AnnO583, Rocky Mount, Virginia 16/02/2020

Ok casino, some wins, but the only reason I give two stars, was one the lady at the cashier/player club was extremely rude. And two right before I left we were playing a game at th e exit door and some employee, young man, threw a drink at the trash, hitting me. Not good. My shirt was soaked and he walked on without even a word. Then went back the next morning and low and behold one more rude and nasty floor tech. Just not good business.

JOEY Barlow, Agency / Consultant at Rocky Gap Casino Resort, responded to this review
Marie - Let me begin with a sincere apology for the unacceptable experience you encountered at our resort. Our goal and mission, is to not only meet your expectations but to exceed them, we obviously failed you in multiple areas. If possible, please send us your contact information to rg-info@goldenent.com so that a member of management can reach out to you.

"!!REFRESHING CHANGE FROM USUAL CASINO ENVIRONMENT!!"

5
CyndisWay, Warrenton, Virginia 12/02/2020

Rocky Gap Casino & Resort is a refreshing experience from other casinos. Very clean and exceptionally maintained. Although smaller than larger casinos, there is still the fun atmosphere and exceptional slots. Table games are truly fun. The dealers are professional and entertaining, and, actually, help you learn a game you have never played before. No smoking at all. Smokers have their own small casino room. LBs Steakhouse is exceptional quality food and awesome wait staff. This resort has a professional golf course, white sand beach, hiking trails, paddle boat rentals. Highly recommend for a great change in gaming environments.

JOEY B, Manager at Rocky Gap Casino Resort, responded to this review
Thanks so much for the review and feedback Cyndi. Our staff takes great pride in the property and it definitely shows. We do hope you will come back soon and see us.

"A flawless place to host our retreat!"

5
User 12/02/2020

My organization and I are over the moon with the accommodations that Rocky Gapy Casino and Resort have provided for us during our retreat. Everything from the A/C support, to the lunch, to the rooms and the staff was flawless. Zach and AJ from the events department were incredibly accommodating and easy to work with. We will definitely be coming back and would highly recommend this resort to anyone looking for a space to hold a professional or personal retreat.

JOEY B, Manager at Rocky Gap Casino Resort, responded to this review
Thanks so much Myra! Zach and AJ are property all stars for sure and we will be sure to share this with them. We hope to see you soon.

"Fun stay at Rocky Gap Casino!"

5
cherrydeniser, Duncansville, Pennsylvania 01/02/2020

My husband and I went and stayed a night here. We had such a fun time! Our room was very clean and nicely kept. The bed was extremely comfortable! We ate at Signatures and I got the quesadilla meal and it met my expectations for bar food. Actually, pretty yummy! We took advantage of the free soda and coffee they provide inside the casino. The free valet that is offered is a very big plus! Big variety of slots to choose from. Rocky Gap is a very nice place to visit anytime, even if for a couple hours! My husband and I had a very nice stay and can not wait to return! Thank you Rocky Gap!

JOEY B, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the awesome review and feedback Denise. Our staff makes guest service their number one priority and we do hope you will come back soon and see us.

"Love"

5
Vera P, Altoona, Pennsylvania 23/01/2020

We love staying at your facility. The rooms are a wonderful get away. Clean ,especially the bathrooms. Home away from home. Most comfortable beds. The views are spectacular. I feel like a queen staying here.

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Vera! We hope to see you soon.

"A Great Stay!"

5
User 16/01/2020

We went to Rocky Gap Casino Resort for one night and rented 3 rooms. All of us were very happy with the accommodations. The rooms were spacious and comfortable. The dinner buffet and breakfast buffet were very good. The casino was on the smaller size but was large enough. The only things that would have made it better were some larger tables to sit around to play cards as a group. Also, lower starting tables at the blackjack for longer periods of time. The $5 bet table was only available for a short period of time. We will go back!

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Randi, we will be sure to share with our staff. Hope to see you soon!

"Great Times With Friends!!"

5
Eric B, Baltimore, Maryland 14/01/2020

First off it's beautiful there!! The place is spotless!! The casino has friendly dealers that will help you especially during the off peak hours. The peddle boats are really fun and will hold rather large people.. The rooms were very nice and the lake view is perfect.. The bars are numerous, the outdoor seating is really comfy.. Loved it!!

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Eric! We appreciate your business and hope you will be back soon to stay with us.

"Room should have come with a warning"

1
KristinaTowns, Linden, Virginia 09/01/2020

I have stayed here several times and have always had a great experience until my most recent trip. We paid over $400 for 1 night and when we went to our room it was awful. Very close to the elevator banks and we could hear everything from the beeping of the elevator to the doors on it opening...anyone who walked by we could hear their conversations etc. The hotel was sold out so switching rooms was not an option. We decided to check out and rive home. The girl at checkout advised to email the supervisor the next day and they would take care of my very early departure. Well next day I did and was told I should have called security for the noise level! Security...for normal noise that seems ridiculous. He was unsympathetic and refused to refund or partial refund my stay and told me basically my fault for not asking originally for a room away from the elevator. I also felt sllightly unsafe when I could hear the casino staff discussing a man playing who had a stolen card and that the supervisor on duty was going to basically not do anything about it. I am dissapointed by the response of my issue and will not be returning and will stop telling people to visit if this is how they treat loyal guests.

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Kristina - We are sorry to see your recent visit was not up to standard. Please email us so a member of management can reach out to you.

"nice getaway"

5
barb390, Yukon, Pennsylvania 08/01/2020

The hotel was very welcoming and relaxing. Environment was clean. Bed comfortable. Food in the restaurant excellent. Staff were overall very helpful and friendly. Fun time in the casino. Especially with non smoking areas.

ACEPT L, Manager at Rocky Gap Casino Resort, responded to this review
Thank you for the review Barb. Cant wait to see you on your next visit.

"Relaxing ambiance!!!!"

5
CharlesJ266, Blandon, Pennsylvania 30/12/2019

Rocky gap casino is just amazing!! This is a smaller resort with a casino and restaurants. This is lake front with a state park. The resort has a golf course, spa, indoor pool, and a casino. They offer shuttles to Cumberland MD or to any events that Rocky Gap offers. Several times a year, they have concerts and events offered. The casino is small but cozy. It is smoke free as they offer two small smoking areas that are closed off from the rest of the casino. They do have table games located in the center of the casino. They have slot machines. Although it is small, they have a great variety and they seem to pay out decently. The buffet food is decent. The breakfast buffet is really good. The bar by the lobby has good breakfast food and the personal or reg pizza is good. On Friday and sat nights, they offer hand carved turkey or prime rib sandwiches which are amazing!!! The resort has comedy club nights and events. Their concerts are awesome. The comedy clubs are usually a good time!! The rooms at Rocky Gap are awesome!! They are newly renovated. The bathrooms are marble with glass doors on the shower. The beds are large and comfy!!!

"Very disappointed"

2
13kellyinez13, Frostburg, Maryland 30/12/2019

Wanted a night away and thought we'd give a local place a shot. Hotel room was ok, bed was hard and squeaked, pillows were flat. We could very clearly hear the next rooms tv through our wall, which kept me up awhile. Upgrade included concierge lounge with light snacks and drinks. Food was cold (suppose to be hot) and was tasteless. Also included breakfast the next morning and again, all the food was awful. Fried potatoes were mushy, eggs were runny and the pork sausage links had a weird, hard casing and the inside was mushy. Ok, so for dinner we decide to go to Lakeside buffet and I have to say it was the most tasteless food I have ever eaten. I tried the scalloped potatoes, turkey, fried chicken, and macaroni and cheese and it was all tasteless with no salt or spices and the turkey was cold and dry. The only thing that was ok was the desserts but even that was just pie and cake out of a box. Highly disappointing considering it is almost $20 per person. The pool is small, the hot tub MIGHT fit 4 people if you want to sit almost on each other. I gave this 2 stars strictly because of the casino, which is nice, laid out well and really the only part worth going to. Beyond that, I guess if you're going to the casino to get drunk, the hotel will suit your needs so you don't drive anywhere. Will not be back and would not recommend to anyone.

"Mrs."

1
R1801FAmarks, Pemberton, United States 18/12/2019

Had reservations 2 wks prior, arrived and told casino closed, could not check in, ect. No one called to tell us! So many guests in 1 bar that was open, NOT happy!! Now waiting 3 hrs to see if we can check in. Whose in charge? No one!

"relax Rocky Gap"

5
2015Billings, New Windsor, Maryland 11/12/2019

The view of the lake is breath taking and very soothing to the soul. Paths to walk, park to vist, golf course, lets not forget food, I am hooked on the Pub for great pizza and burgers etc. Breakfast is a buffet and you can create your own egg omelets with the cheft. Casino has great slots, surcutity is great and all employees are friendly and nice. Rooms are good size, get lake view, and clean.

"casino"

5
misbit5, Morgantown, West Virginia 08/12/2019

Wonderful place, not too crowded. They have a smoking area to gamble. They also have an event area, and a little cafe where you can grab a quick bite to eat. Plenty of parking, and a view of the lake to enjoy.

"Anniversary "

3
User 05/12/2019

The resort was a nice getaway , location was perfect.The staff was nice. We were not told about the restaurants there so paid quite a bit to eat at the buffets there , in which i would give a 3 out of 5 . I expected the food to be great , but it was mediocre.The atmosphere was overall great!I would give a 5 but cant because of the food.

"Fall Visit"

4
Nihilator, Chambersburg, Pennsylvania 02/12/2019

Stopped in with family member for a visit before the weather turned cold and snowy for the winter. It was on a Sunday. We stayed the night. They were not too busy, steady. They have slots, table games, keno games, restaurants, spa, indoor pool, golf course on site. They need to try and get some different slots, at least some of the ones that we like to play. Table games were fine. Beds were on firmer side, need a little bit softer ones and a quieter heater fan. Ours was very loud. Overall very good.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.

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