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Best Western Plus Hotel Pioneer Park Inn,  Fairbanks

4.0/5  - basé sur 369 notations.
1908 Chena Landing Loop, 99701-2704, Fairbanks, United States - Voir la carte
+1 907 479 8080 +1 907 479 8063

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Coffre-fort
  • Accès à Internet haut débit
    Accès à Internet haut débit
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Sur la base de 369 avis de voyageur
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Récemment rénové et blotti dans une zone boisée et calme, notre hôtel de Fairbanks permet de s'évader. Profitez de chambres splendides et spacieuses ont conçu en pensant à votre confort. Chaque chambre dispose de literie de luxe, et notre personnel veillera à ce que vous soyez aussi à l'aise que possible. Notre hôtel de Fairbanks offre Internet gratuit et un petit déjeuner chaud gratuit. Chaque matin, commencez la journée avec un buffet de gaufres chaudes, des céréales, des fruits frais et des pâtisseries. Achevez le repas le plus important de la journée avec une tasse de café 100 % Arabica ou un jus de fruits bien frais. Notre situation proche du Pioneer Park est la raison pour laquelle de nombreux clients choisissent de séjourner dans notre hôtel de Fairbanks. Mais ce n'est pas la seule destination intéressante à proximité. Le stade Carlson Center Event Arena et l'université d'Alaska à Fairbanks sont à courte distance en voiture. Les visiteurs en ville pour visiter le campus, pour un événement spécial, un week-end d'anciens élèves ou la remise des diplômes apprécient particulièrement le confort de notre hôtel. Le parc commémoratif Growden accueille souvent des événements qui nous amènent des clients. L'histoire et les visites locales, les mines d'or ou les sorties en ville sont incontournables s'il s'agit de votre première visite. L'histoire locale est riche, et une visite est le meilleur moyen de découvrir la région. Même si vous êtes ici pour affaires, vous pourrez facilement profiter de votre temps libre. Beaucoup de clients de notre hôtel de Fairbanks sont en ville pour affaires avec Costco® Wholesale, Health North Family Medicine et Alyeska Tire ou la Pipeline Service Company. De nombreuses entreprises locales envoient leurs employés dans notre région, et nous sommes heureux d'accueillir les voyageurs d'affaires. Comptez sur nous pour vous aider à passer un séjour spécial. Réservez votre prochaine chambre au Best Western Plus Pioneer Park Inn et faites des économies ! Passez un excellent séjour !

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Basé sur l'avis de 369 voyageurs
Certificate of Excellence
Très bon
En couple En couple 127
En famille En famille 108
Escapade entre amis Escapade entre amis 44
Professionnel Professionnel 47
Voyage solo Voyage solo 26
Rapport qualité / prix
Best Western Plus Pioneer Park Inn,Fairbanks
  • 5
    « Nice Local ran motel »

    Very Clean and quite rooms. Staff are well trained and very customer oriented. Nice motel. I will be staying here again in the future. Exercise room is clean and all the newest equipment. Clean, functional rooms. I wasn't able to figure out the drape closures. Staff were very polite and helpful.

    « Needed a Clean Hotel Room »

    I traveled to Fairbanks, Alaska from Wasilla, Alaska and needed a clean room close to my family. This fit the bill. The staff were courteous and the room was clean. My only complaint was that at breakfast they did not have a non-dairy mild for my oatmeal. Other than that, everything was nice.

    « Excellent stay »

    I was extremely satisfied with the hotel staff and stay. My only dislike (and not entirely with the hotel) was the powdered eggs served for breakfast - I'm not a fan of powdered eggs. Other then that the breakfast offered included a waffle maker, various oatmeals and bacon on one of the mornings.

    « Cost- check in staff »

    not impressed with front desk staff at check in or cost, however the check out staff and the room were to satisfaction.Clean hotel I would not stay here again for the price, i was only there 6 hours due to an emergency when i got there i explained this, however she did not care, quoted me one price on the phone, charged me another when i got there.

    « Very nice hotel in Fairbanks »

    I just spent 5 nights here while visiting my son. It was a very clean, quiet hotel and the staff was extremely friendly. I loved the location surrounded by wooded land. It made for the perfect place to spend my first visit to Alaska!

    « Best Western close to base »

    Centrally located between base and the airport. great place to stay. Kids can use the indoor pool. Walking distance to the HOODOO. We had a great time here and the staff was awesome. minor business office but the living room made up for it. Two large TV's, one in the living room and the other in the breakfast area.

    « Comfortable Hotel »

    This hotel was a comfortable, friendly place to stay. Clean, quiet, good breakfast, helpful staff in knowing what was going on in the community. The outskirts of the building were very clean, parking well planned out.

    « Excellent Choice for Family Friendly Hotel Stay »

    We found the Best Wester Park Inn to be a great choice for our family. The breakfast alone sets this hotel apart even from the BW Golden Lion in Anchorage. This is a clean, quiet, and comfortable hotel for family stays. Helpful staff. Good value for the price. Stayed two nights and would do so again. Dr. George L.

    « Very Clean and Very Comfortable »

    The hotel is conveniently located for both the airport and downtown. You can tell the building itself is older, BUT they have made significant renovations. It looks very modern and is clean. I've slept in many hotel beds, and this one was by far the most comfortable. It was really like sleeping in my own bed.

    « Nice hotel in a quiet area of town. »

    Been going here for many years when we take a town trip for shopping. Recently renovated so has very clean and comfortable rooms with good wi-fi and TV. Nice warm pool big enough to exercise. Great hot breakfast with real eggs, bacon, potatoes, fruit. Has a good elevator. Located in a wooded area which has not otherwise been developed. Good northern lights viewing since you can get away from electric lights. Nice short walk to the Chena River foot bridge for Fall sunsets and paved path along river for bird viewing. You can easily walk in the back entrance to Pioneer Park and see the historic buildings preserved there. Not close to any restaurants but easy to drive to and from this nice hotel once you find the location. Really a bargain for the quality of experience.

  • 2
    « zero cleaning »

    We paid for two nights- we had to remind front desk our room wasn't cleaned after the first night. When they responded- all they did was replace the towels. For paying over $200 for two nights- there shouldn't be any problems reported in the first place. When the report was called in of not being cleaned- yes, there was an apology but when we returned to our room, there was still trash and beds weren't made up. The only thing done was towels replaced. I doubt if we'll go back there again.

    « Nice Clean Room »

    Nice clean room,lobby area is nice and staff very helpful.Room was modern with a nice flat screen TV.They had a decent breakfast in the lobby area in the morning.Overall the hotel was nice and modern,clean and had a great staff.

    « Great place to stay in Fairbanks »

    Very clean rooms & bedding. Comfortable beds & pillows. Standard amenities for motels these days - flat screen, microwave, fridge, etc. Great full breakfast in the morning. Short walk to Pioneer Park. We felt the price was a little high but it was a good stay.

    « Fairbanks Best Western Plus »

    This is a clean hotel with comfortable beds in a safe area. The setting is wooded, which makes it relaxing and scenic.. The Chena river is nearby and Pioneer Park is an easy walk on a paved path and footbridge. The service is also excellent. The breakfast, while welcome, is a standard hotel continental breakfast, unexciting and rather bland.

    « Customer service could be better »

    We were told by the front desk that we could get a call in case the northern lights were visible in the late night, so we signed up for the service. We never got a notice call. On our way to the airport, the taxi driver told us that the northern lights were indeed visible, so we were very surprised and disappointed because it probably was our only chance and we never got to see them. The taxi driver's answer was: "these guys (the hotel front desk staff) aren't paying attention and they don't really mind if you see them." The rest of the services are ok, but considering that most tourists go to Fairbanks to see the lights, the hotel should really pay more attention to their main tourist attraction. Again, we feel really disappointed by the customer services. P.S. The HVAC or the internal pipes or something is always hitting the walls and making non-stop noises, so it is hard to sleep.

    « Nice Stay- Good Value »

    We stayed there while exploring Fairbanks our group of 4. The hotel was in a convenient quiet location with easy access to highway. Our room was large and clean on 3rd floor with 2 queen beds. AC was cold Breakfast was standard BW with plenty of choices, always kept restocked. There was a pool that looked nice but we didn't have chance to use it. The price was reasonable. I would recommend Pioneer Park and would stay there again if in area- no complaints . Also,the staff were all friendly and helpful.

    « Good Service OK Room »

    We stayed here a night during the Labor Day Holiday weekend in Sept 2016. It was an average hotel. The front desk service was friendly and pleasant, and the continental breakfast was punctual. The room though had an off-smell faintly of smoking. The heating/cooling system was archaic and the elevator out. A little pricey but expected during a holiday weekend. The location requires a car too. 3/5

    « Favorite Fairbanks hotel »

    Our new go-to hotel when visiting Fairbanks. Reasonably priced and at least as good as the other Fairbanks BW, but less expensive. Clean, comfortable rooms and beds. Friendly staff. Good breakfast and its nice to have an indoor pool for the kids. Only real compliant is the location. It takes a bit to find as it is not on the main highway, and unfortunately when we were there they were doing road work, which made it pretty inconvenient esp. after 8pm. There are no restaurants within walking distance, but it is secluded and quiet. Close to UAF and Pioneer Park and as long as you have a car, should not have much trouble getting around.

    « Great stay near UAF »

    We were taking our daughter to college. I was very pleased with the price and the quality of this hotel. We were close to the campus which was great. In spite of the road work being done near the entrance of the hotel, the staff was very sensitive to that and gave us a room on the back side of the building so the noise wouldn't disturb us. Very friendly staff, nice hotel. We will definitely stay here again we go to visit her!

    « Nice hotel »

    Nice hotel, comfortable, clean, modern room. Good central location, average breakfast service. Only complaint was the conditioner dispenser in the shower did not work, and both days for breakfast the meat selection had run out before being refilled.

  • 2
    « Totally Disappointing! »

    My husband and I were quite disappointed in our stay at this inn. The staff was friendly and helpful, but the hotel needed a thorough cleaning. Our room had an air conditioner, but it blew hot air. Since it was a warm evening, we asked if someone could check the unit. A man from the front desk came in, took the front off the air conditioner and jiggled some wires. We waited about 45 minutes for the unit to start cooling. When it was clear that it would not work, we gathered up our things and requested a room change. In the process, I closed the drape and beneath it found debris (q-tip and plastic bag) on the floor. Our second room was cooler, but not cleaner. (Popcorn and pretzels under the edge of the bed and what appeared to be mold on the tub floor) The breakfast was standard fare for Best Western Inns - ok, nothing special. However, the dining room was adjacent to the swimming pool and the areas were separated by filthy windows. While water spots can be difficult to remove, to do so is not impossible and would make a huge difference in the dining atmosphere and overall impression of the Inn.

    « Nice room, secluded location »

    Very pleasant large room with modern decor and really comfortable beds. The location is quiet and secluded (a bit hard to find) but centrally located directly across from Pioneer Park. There is a footbridge linking the park with the hotel that is a really pleasant walk and the park is interesting for both adults and kids.

    « Great hotel and breakfast »

    Nice and clean modern rooms. Staff very friendly and accomodating. Breakfast good. Nothing to fault. Very friendly breakfast lady who can help with local information. Very good value for money at this hotel....we actually stayed longer than expected.

    « Excellent Place »

    I stayed here twice in June 2016 and both times, the place exceeded all expectation. The service was good, free breakfast was good and location was super quiet and out of the way but yet so easy to go anywhere. The room was neat, clean and bedding was fresh. It hard to find something negative to say. So I will stop at two. One is the pool which is inside in front of the lobby. Lacking privacy was one of the reasons why my friend who was with me didn't use it. Second was in my second visit, I had the exact same room but lacking a coffee table of my first stay. I asked if I could have one and an undertrained staff member told me that since I had a different room with different size, I don't get the coffee table. When I explained that everything is the same but the room number, she got bit huffy so I let it slide. When I checked out the next morning, I was told that she was a newbie and undertrained. But outside of that, this place proves to be an ideal place to stay in Fairbanks!!

    « Very Comfortable Room »

    We enjoyed our stay at Best Western Pioneer Park. It is a bit out of the main city area but we did have our own car, which gave us the freedom to get to the city area. We did not have any experience to ascertain if public transport is convenient to get around. Our room was very comfortable and spacious. Amenities all great. Staff helpful and friendly.

    « Excellent value »

    The service for both the check in & check out was done in a polite, courteous manner. Rooms are decorated in a modern manner and large in size to accommodate up to 3 to 4 people. Only drawback to the room was that the sink was in the room with the beds and toilet & shower/bath were in a small room by themselves. There was a good selection of items for the breakfast. Items included scrambled eggs with a second selection of scrambled eggs cooked with peppers & onions, rotation of sausage or bacon, make your own waffles, toast, quick cook cereals, dry cereals, 3 types of juices, coffee, tea, pastry buns, yogurt, jams, jellies for the toast and 3 or 4 fresh fruits. The hotel also provided shuttle from the airport or train station to the hotel.

    « Thanks for a Great Experience »

    Super stay during a stressful time (transition my daughter to college). The staff was really helpful and the hotel is very inviting. Breakfast was the highlight for all of us. Well done, well stocked and delicious - and we weren't the only ones who thought so. Great job all - thanks for a wonderful experience. We'll definitely be back!

    « Very dirty room! »

    11 nights and only got sheets changed 2 times, and then we had to beg. Cleaned tub only once in 11 days and vacuumed only 2 times. Housekeeping said they had their best person cleaning our room, I would hate to think of what the other rooms looked like. She was argumentative when we complained about the sheets not being changed. I had a blanket that left blue fuzz on the sheets so I knew they had not been changed. I would never stay there again!!

    « Its all about the bed. »

    The most comfortable bed of any hotel at any cost. Stayed in two different rooms on separate occasians and the beds were excellent in both. The second room had a bad thermostat and the room wasn't as warm as what i would have liked.

    « Not much room for breakfast »

    The staff are great. Always helpful for advice and guidance. Sadly they are the only positive thing I can say. Location - no nearby restaurants. Pool - yes it has one but gets full VERY quickly with kids. Breakfast - The area is way too small for the number of rooms and poorly laid out. There are large couches in the reception are that could be removed and the breakfast area moved to there. This would double the area immediately. Noise - Walls seem paper-thin. Not helped when there is a connecting door with noisy folks next door. Doors to adjacent rooms cause the room to shake when folks "close" them.

  • 5
    « Clean and comfortable »

    Very nice stay when visiting Fairbanks for 2 nights. Very friendly and helpful staff. Clean rooms. Comfortable beds. Would definitely recommend. We had boxes shipped from Buffalo, NY not knowing what type of food we would be able to find when traveling with 2 celiacs in the Last Frontier. The staff had them waiting when we arrived. Easy on/off the highway. Close to everything.

    « Very nice hotel. »

    Breakfast was great. There was a pool that wasn't listed on the website. The breakfast was so good and the hotel was overall very clean. The one downfall on this hotel was that the rooms are small. Three of us were comfortable but the furniture is just a bit too big for the rooms. If we had an extended stay, I think it would have felt even smaller. It has a very nice walking path which leads to Pioneer Park. It is also a good distance from the airport.

    « A great place for a quiet break »

    We spent two nights here as a break from an otherwise busy vacation, with several of our stays prior to here being at much more expensive lodges. The service and rooms here met or surpassed the lodges easily. The location seemed a little remote, but only because we were not familiar with the area. Once we got out and rode around, we found that whatever we needed was actually close by. The courtesy and helpfulness of the desk clerk set the tone for a happy and relaxed stay.

    « Great hotel. Good location »

    Polite and friendly staff on reception who were very accommodating in answering questions about our stay. Clean rooms and comfortable beds. A short walk from pioneer park and a taxi ride from downton fairbanks. Not much to do in fairbanks but would definitely recommend the vintage car museum

    « A Hidden Gem »

    This hotel is located just off Airport Road, behind Pioneer Park. It is on a loop road, surrounded by trees, making it feel like the countryside instead of a city. Nothing however in Fairbanks is too far away. We arrived at 2am and were made to feel at home immediately. Our room was spacious and very clean. The indoor pool was excellent and very relaxing after a day's sightseeing. Breakfast was the normal motel options but there was additional seating in the lobby so it never felt busy. All the staff were super friendly and helpful and complimentary cookies at reception was an added bonus. This was by far the cheapest accomodation we found on our ten day Alaskan road trip, but it was also very clean and comfortable. We would definately stay here again and recommend to others.

    « Kuugmiut dancers »

    All good nice location.Like the location close to carlson center.Stayed ther again for the 2016 World Eskimo Indian Olympics and had a wonderful stay. Will stay there anytime.nice clean and wonderful staff.

    « First night of Alaska trip »

    Very clean and impressive lobby. Our room was nice and clean and very quiet. I am a travel agent and this hotel had the best price for a 1 night stay close to the airport that I could find. FYI, we visited Pioneer Park and it is worth going to. Make sure you check out the Art studio there , artist has antlers with intricate scene carvings within the antler. Also visit the photography studio there where prints are sold that have been taken by the actual owner of the studio. Unbelievable shots!! Get the 3 berry cobbler with ice cream, only 3.50!

    « Nice Stay »

    I was here during the Northern Lights season and really enjoyed my stay here. This hotel is 15 min away from the airport and has free airport pickup and drop-off. Location is nice as most tour companies will pick you up for your activity from here since its in their range. Cookies are always in the lobby, the continental breakfast is GREAT as there are not a lot of restaurants around the area and the rooms are clean and spacious. Nice gym facility to work out, free wi-fi and Northern Lights wake up calls. Unfortunately, we didn't see any lights in this area that we stayed in, but it was nice to know they would call us if anything were to show. Pleasant stay!

    « Minor Problems quickly corrected »

    I had two problems. First was the room booked (2 queen) was not the room assigned. Instantly corrected. Second problem was the HVAC didn't work. After checking the system, we were quickly moved to another room with working HVAC. Overall, the stay was pleasant.

    « One of two with a Pool in Fairbanks »

    Close to Pioneer Park and the blue bus line but not in the heart of the city and not much else around. Largest pool in Fairbanks. Free breakfast. Free transportation to and from the airport and train station. Friendly staff.

  • 4
    « Enjoyable Stay! »

    We spent 2 nights here as part of our Alaskan road trip. We enjoyed everything about our stay. The staff was very friendly and accomodating. The rooms were comfortable and decorated nicely. We liked the location which was off the main road in the woods a bit which was nice! It was conveniently located to all we did in the Fairbanks area as well as Pioneer Park. The breakfast was nice and we enjoyed the indoor pool! It was also one of the more affordable hotels in all our travels through Alaska. I'd recommend it!

    « Good place to stay in Fairbanks »

    This Best Western blends in with all the other above average motels I have stayed at. After waiting 20 minutes at the airport for the taxi they were going to send we grabbed our own. To their credit they unblinkingly paid the fare. I was never offered a taxi to the Alaska Railroad. I would not recommend this for travelers without cars because the nearest restaurants are quite a hike away and the motel has no food service..

    « Friendly staff and good breakfast »

    My sisters and I just went to Alaska and had the best stay at this hotel. Not only were the staff (front desk, food service, and cleaning) friendly, helpful, and accomodating, but the hotel was ideally located in a great location in the city of Fairbanks. Good sized, clean rooms and other amenities are sure to make your stay there a pleasant one. A great value for your hard-earned money!

    « Perfect place to stay »

    The actual building is surrounded by woods and trees which makes it all the more beautiful. Nothing in Fairbanks is farther than 15 minutes from the hotel. Pioneer park is just around the corner which is great for tourists with kids. The room itself was very beautiful! Decorated very upscale and new. Soft bed and softer pillows. Blackout curtains (for the 24 sun in the summer). And I loved the heat lamp in the ceiling of the bathroom so that warmed you up when you stepped out of the shower! Staff was very friendly and even when full, the hotel was fairly quiet and relaxing.

    « Good family hotel. »

    The room and hotel were very clean. They gave us as many towels as we needed. The full breakfast was excellent, the indoor pool was wonderful, the fitness room had top notch equipment and the staff was very friendly and helpful. Also, you can walk to Pioneer Park where there are lots of free activities for children.

    « Good hotel with Bad AC »

    Stayed here from 29th June to 1st July in 2016. Hotel is good. Check-in and Check-out was fast. Upon request , front desk gave us room next to Parking on first floor. Breakfast was ordinary. Room had microwave and refrigerator. Adequate lights and good water pressure in shower. Internet was fast. Lots of parking. Room was clean and Ice vending machine was good. Only issue during stay was AC. It was not cooling room and we were very uncomfortable at night. I would not stay in hotel again in Summer due to AC issues.

    « Best Western Plus Pioneer Park Inn, Fairbanks, AK »

    stayed at the Best Western Plus Pioneer Park Inn, Fairbanks, AK for 3 days. Nice hotel, friendly, helpful staff. ice breakfast. I would recommend this hotel to my friendly & family who are going to Fairbanks. .

    « ok hotel, tragic experience »

    This hotel is ok, not well located because it is a long walk to anything. The staff were nice, the room was pretty good, but don't rely on their free transfer from the train station. IT took an hour and a half for a 1.5 mile transfer

    « Hotel in Fairbanks »

    We stayed there for two nights. The room is ok. The breakfast is simple. The pool close too early. Location is good and quite and no other business closed to it. The staff are friendly. The price is fair but we hade to book it online in advance via

    « An enjoyable experience »

    We stayed at the Best Western for five nights last month. The staff were very friendly and accomodating, especially those who worked in the kitchen who prepared a variety of delicious cooked and raw food for breakfast which was included in the price. Excellent value all around! The king size room was great, with a very comfortable huge bed and the spa was great! We had no car for a couple of days before we hired one, but the walk to the centre of the town was very pleasant, which took about an hour and a half slowly walking along the river and enjoying the scenery and some of the quant native Americans dwellings. We really enjoyed seeing the old fashioned log huts. The welcome in Fairbanks was amazing! We had found in our travels over the world that the Irish were the friendliest, but these Alaskans are definitely on a par with them. One lady saw we were waiting to cross one of the main roads. She slowed down as she waved us across, and she wound down her window and called out "Welcome to Fairbanks!" That was really touching, but this was the tone of this welcoming town. Pioneer Paek was only about five minutes or so, walk away. We enjoyed a scrumptious Salmon Bake there, where one could eat as much as they wished. The fillet steak and the battered fish along with a great variety of salad and desserts, as well as tea and coffe was a winner! Fairbanks definitely left a great impression as we made that a springboard to discover the many exciting parts of Alaska. Highly recommended!

  • 3
    « In the Woods »

    Hotel is average with indoor heated pool...nice. Breakfast is average extended hot breakfast...plenty of it. Rooms are nice size...had a king bed. What I liked most was location....secluded from the main road and surrounded by trees. It was quite peaceful but very easy access to everything in town. Front desk will work with you if you want to leave something in a room or at the front desk. I had cookies delivered to hotel and placed in room of couple we traveled with. It was their 30th anniversary. They left a bottle of wine for us at the front desk. It was our 25th anniversary. They do have blackout curtains, which you will need during the summer...daylight 24/7. But I would also suggest a mask to wear at night to keep the leaking light from waking you up thinking you have overslept. The room does have A/C. Only 2 out of the 6 hotels we stayed in had A/C, so be sure to ask about that if you are traveling in the summer. I was cold the whole time (jeans, t-shirt, long sleeve shirt, jacket) and they said they were having a heat wave. Highest temp the 12 days there was 74 and average was 68 (mid June). I also left several reviews of attractions in the area....check them out.

    « Great Stay »

    Great location, friendly staff, excellent breakfast. Close to all attractions and close to airport. Rooms are very spacious with microwave, fridge, etc. Would definitely recommend, close to downtown Fairbanks, about ten minutes. Sixty miles to Chena Hot Springs, a must when visiting Fairbanks.

    « Highly recommended »

    Staff dealt with screaming, crying baby in room next door in very professional manner. They move our room to quiet location within 5 minutes of our addressing the problem. Excellent quiet location of property wit convenient access to river trail.

    « Nice out of town location »

    You can walk to Pioneer Park from this hotel. This is a located on a quiet and out of the way street. It was a perfect start to our Alaska vacation. Clean hotel with friendly staff. I will definitely recommend this hotel to others.

    « Alaska Trip »

    This hotel was very nice looking inside and out. Everything in the room was clean. Fast check in and check out. Good breakfast setup. Very friendly staff. Close to the train station with a free shuttle to station in the morning.

    « Ideal hotel »

    Found this hotel situated in ideal place, surrounded by trees on a quiet road. Greeted by friendly receptionists and informative too. Room was lovely with a Fireplace, which not that cold, shame as would have been very cozy. Hot/cold breakfast very adequate to start the day. Pool was not large but as car park large could have been extended out & maybe small outside terrace would go down well.

    « This was a lovely place to stay while in Fairbanks! The room was very comfortable and there was a nice indoor pool! »

    We enjoyed our stay at this Best Western. The facility was lovely and quite comfortable. The beds were great and I loved the fact that the vanity was not in the same room with the tub and toilet. When several are traveling together it makes it much easier when getting ready! The staff was very friendly and helpful!

    « Outstanding service, great location! »

    We had advanced reservations for the Fairbank's Travelodge, arrived at 4 AM in a rain storm to find it was CLOSED and under construction inside. Note on the door said to find another hotel! The Best Western Plus - Pioneer Park Inn took us in at the other hotel's cost and provided a great room. Staff was helpful, rooms well kept and clean. Free parking and a nice morning breakfast. Hotel is located in the woods off the main roads and very quiet. They provided shuttle service to and from the airport and railroad station at no cost. The full hotel had couples and large families, WiFi, and good TV. Only "problem" was the sun never goes down and heavy curtains are needed to sleep at night.

    « Beautiful room with a Whirlpool »

    The hotel is somewhat secluded and surrounded by trees with a long driveway so it didn't really feel like we were in the city. The staff was excellent and made the check in process a pleasant experience. We booked the room with a whirlpool so that we could soak. The room was spacious and clean. The breakfast only lasted until 9 but it was a real breakfast! It wasn't just the vending machine food you get at some hotels; they had bagels, sausage, eggs, hash browns, and a waffle maker!

    « Comfortable clean spacious rooms »

    We had a queen twin room which was spacious, comfortable and very clean. Hotel also has a heated pool. The breakfast was ordinary, however was included in the tariff which is not the case in most hotels. Would recommend for an airport overnight or if you have a car, as away from downtown area

  • 4
    « Nice hotel »

    Aloha, There are (2)Best Westerns in the area so make sure you know which one you are booking.Service was good, quiet wooded area, close to shopping and restaurants.Room was clean and well kept. Breakfast in the morning was included. Good overnight stay.

    « Can't Believe you don't »

    I can't believe you don't have National Broadcast Channels on your Televison maybe someone may want to watch the NBA Finals. The internet is a JOke. I could not stream the finals on your internet because the speed was only 1 to 2m. The hotel is nice but if you want to watch good morning america go to another hotel because this one will not have it.

    « Leisure Touring Reststop »

    Once again, Best Western provided us an excellent rest stop. The rooms were clean, neat and orderly as we've come to expect from Best Western. Staff was very helpful, available and courteous. We did report upon our leaving a few maintenance issues with the room, but feel they would be addressed soon.

    « The staff sets this place apart! »

    Samantha at the front desk made our visit great! No questions asked she remedy any issue we had. We will come back just knowing we can count on excellent customer service. Highly recommend staying here when traveling to Fairbanks!

    « Great value hotel »

    Everything about this hotel would be perfect, except for the woefully small breakfast area. There was never enough seating, despite trying different times. The food selection was fairly good, but trying to access some items (like beverages) meant bumping and rubbing against guests seated at tables.

    « Great Hotel, CLEAN, excellent staff »

    We stayed at the Best Western in Fairbanks, close to the Pioneer Park. It was very clean, room was very nicely decorated. We had AC that actually worked well. The morning breakfast, the staff was exceptionally nice. Good food selection with plenty of pastries, make your own waffles. The hotel is situated on a walking path to a nearby attraction.

    « Very good overall, especially for price! »

    Good, clean hotel in the woods but close to everything. We experienced only a few minor issues during our stay but the staff was great and we left satisfied. We will definitely return. Lighting is a bit inadequate in the rooms, so be ready for that, especially in the winter. We did experience some noise from the hallway and room-to-room. Temperature controls worked well, pool is great, breakfast was very very good. Loved the secluded location.


    Close and convenient to Fairbanks, shopping, and attractions. Walking distance to Pioneer Park. Close to airport and expressway, with easy on and off. Establishment is also very close to the university.

    « Quick Business Trip »

    Had a nice stay on a quick business trip to Fairbanks. This is my only choice when I come here. The hotel is clean and the employees are helpful. Good breakfast options and indoor pool. Newer hotel a little out of the way, but close enough to the action. Overall it's always a nice stay.

    « A Nice Property »

    The Best Western Plus Pioneer Park Inn is a good, safe choice if you find yourself in need of lodging in Fairbanks. The hotel appears to have been renovated recently and is well-kept. Positives: Convenient location in a secluded and safe area, nicely renovated/decorated, clean, very reasonably priced, friendly staff, ample parking, comfortable beds Negatives: Walls are a bit thin and I could clearly hear the TV and voices from the neighboring room, breakfast area is a bit small and the staff had trouble keeping up with the demand for food (things kept running out) on the first morning, housekeeping staff didn't clean our room on Day 2 (not sure why since we didn't have our "do not disturb" sign on the door), shower curtains are way too long and I kept stepping on it during my shower, shower didn't drain very well

  • 4
    « Our motel stay before leaving Fairbanks »

    Since we were leaving Fairbanks very early in the morning, we chose to stay in a motel the last night instead of at our son's house. The staff at the Pioneer Park Inn did everything right in order to being at the airport to catch our flight. We would look forward to staying there again. They even gave us a snack sack to take with us since we missed their breakfast.

    « excellant stay »

    Great room, friendly staff, very helpful, The location was out of the way and I saw a rabbit dart across the road. The king bed and fireplace was the same price as the room with two queen beds, so I went with the fireplace. It was great.

    « Alaskan Road Trip »

    Checked in here after driving from Whitehorse YT. The location is convenient to the Pioneer Park but you need to drive to get to the city center. It is a lovely property and the rooms were spacious. The staff was friendly and the free breakfast was great. Overall it was a very good experience.

    « Very Nice Stay »

    My wife and I stayed for 2 nights (April 1 and 2). After a long drive from Anchorage we was looking for some rest and we got it with this location. The hotel was located in among some large trees (that cut the noise down to nothing). The lady at the desk gave us recommendations on where to eat dinner. She was spot on. The restaurant was great. The lady, setting up the breakfast, was so friendly that it seemed that she was part of our family. The entire staff was so nice and friendly that I wondered if there was something in the water. My hats off to the staff and management at the best western at Pioneer Park.

    « thank you »

    thank you for the stay, Fairbanks was shut down, that time of year, but we had a great time the kids swam in the pool , everybody on the staff was nice unlike other places around Alaska. The room was great and we made some good memories thanks to your establishment.

    « BAD Customer SRVICE »

    Manager very unpleasant, did not have good customer service when trying to let her know about dis satisfied I was with my stay. Also a elder man was complaining but she did not care in the least. He was complaint about the same thing I was room very very hot, loud noise.....The desk staff was very embarrassed as the manager wound not let them accommodate either of us with a discounted rate or even points for another stay. I will not stay at this hotel again , and will most likely just go back to Holiday Inn Express much better customer service at least they try to please the guest and have never had a rude manager....

    « Excited about breakfast »

    Overall the hotel feels very good for the price. It's clean, updated and relaxed. My biggest complaint is the cheapy toilet paper and tissues and the awkward fluorescent light in the bathroom. My favorite part by far is the breakfast. Standard waffle maker AND scrambled eggs, potatoes and sausage. Thank you, Best Western, you made my morning.

    « Don't let Location fool you »

    Although located near the industrial area, it is an easy access right off the express way. Is surrounded by woods that gives you privacy and cuts noise down. Have stayed here many times when it was Comfort Inn and Best Western appears to be maintaining the great hotel experience Comfort Inn did. The full breakfast is great, good coffee, and hotel staff in the area making sure everything is fresh and cleaned up. the price is very reasonable when compared to other hotels in the area.

    « Dreammi bed »

    This hotel is really god, all the service and staff really nice, but if you don't have a car is really difficult get there. We had so was very easy and confortable not been in the center of the city. The only bad is the breakfast, we went to see the northern lights, so we go to bed really late, like 3 or 4 am, and the service is only until 9 am, so you gonna need your alarm clock otherwise your gonna missed it, like us :/

    « Comfortable lodgings and very accommodating front desk person! »

    I picked this hotel based on many excellent stays at the Kodiak Best Western Hotel. We found the rooms to be very comfortable, and very clean, with very comfortable beds. What stood out was the remarkable young man at the front desk, whom we asked for directions on how to get to a restaurant that was a favorite of ours when we lived here years ago. He volunteered to print out very specific directions (I think from Mapquest) and called the restaurant to check to see if we needed reservations, which it turned out were not needed that early in the evening. We also were able to use discounts from AARP and a coupon that Best Western happened to email me a couple of weeks before our stay there, so the cost, which would have been reasonable at the regular price, was even better. The big disappointment was those lovely looking bathtubs, which are very comfortable for a nice hot soak, but difficult to get out of because the wall side of the tub is completely flat and there is no way to boost yourself out of the tub using one hand on either size. Takes real creativity to get out. I give the hotel credit for using squirt containers attached to the shower wall for shampoo, creme rinse and body wash, because that is definitely the environmentally friendly thing to do, but those squirt containers are next to the shower nozzle, (way out of reach when sitting in the tub) and the hotel provides no bars of soap, so if you plan a nice hot bath here, bring your own soap! The experience left me with the impression that they really do not want anyone using those bathtubs; just the showers.

  • 4
    « Very nice stay »

    We stayed here twice in a week (went to Chena Hot Springs for an overnight in between). The room was clean, nicely furnished, comfortable beds, flat screen TV. The people at the desk were very helpful. In the winter, they do not run a shuttle, but they partner with a local cab company and that worked out quite well. Decent hot breakfast. We would stay again if we found ourselves back in Fairbanks. Free parking.

    « Nice Stay »

    We stayed here for our week long trip in Fairbanks and was not bad. A full breakfast is available every morning which was great. The staff was very friendly and randomly we would find free cookies in the lobby from The Cookie Jar in town and they were awesome! One of the main downside to the rooms was the sink being outside of the bathroom and in the main room.

    « April 1,2016 »

    Across the street from this property is the walking/ biking trail to along the Chena River, It is great for a morning walk. It is very close to Pioneer Park and the local event center. Very quiet. Best to have a car because the nearest restaurant is probably at least 1/2 mile.

    « What a show! »

    From a great start to an awesome finish: we had the best time in Fairbanks. Front-desk lady was very friendly and peppy and breezed us through the check-in process in minutes. She explained the breakfast times, pool times, and other hotel amenities and we were on our way. "Do you do Northern Lights wake-up calls?" "Yes, we do!" And boy, did we see them. We went to Ester Dome in the middle of the night and saw East-to-West Aurora green, red, and purple spectacles. We had two queen size beds in our room: one for sleeping and one for storage ;) The room was on the verge of becoming a 3-star experience but it was still Best Western. Beds were nice, decor was awesome, there was a coffee maker, fridge, microwave and the freebies were refilled daily. Hmmmm, french vanilla coffee! It shows that paying slightly more than a freeway motel is worth the bucks many more times in comfort. The shower provided a well-received relief of warmth after shuffling around in the snow all day. That is, if the pool didn't do that job. Hotel is on a forresty loop road that is sorta plowed but not kept totally ice-free. Don't worry, aside from a small slip and slide here and there, our tiny Spark hustled onto the parking lot every time no problems. Just don't go faster than 20 mph. :) They offer hook-ups if your car has one of these fancy warm-up thingies inside. Nearby activities like Pioneer Park, Ice Alaska (the "Kid's" Ice Park is adult fun when the young ones go to bed at night. Going down the ice slides is the best!), and North Pole are great. The hotel is located in a nice patch of trees for that nice winter wonderland feel. Breakfast is nice and varies slightly every day. It's the standard Continental Breakfast (cereal, juice, fruit, muffins, coffee) with an added selection of "hot breakfast" option like egg, sausage, biscuit & gravy, bacon, or potato + waffle maker. Yay! Only suggestion: offer a bit more variety with the hot items. Perhaps one more non-meat item like a potato or pancake would have been great. Meat is grrrrreat but not for everyone.

    « Good value and location »

    This hotel was reasonably priced and provides easy access to Fairbanks and the ice carving festival. Staff was friendly and helpful. The cleaning seemed a bit lax - just not thorough. There were lots of tasty breakfast options.

    « Peger Road, where are you? »

    Just what you'd expect for a BW Plus hotel, but finding it was a challenge without GPS. Luckily a Fairbanks cop assisted me at 2 AM (he was hoping to bag a DUI rather than a confused elder). So here's directions from the airport. Turn right (east on Airport Way) out of the rental lot. Google told me to turn left! Peger Road is about 5 stoplights east. Turn left on Peger and you'll see the BW sign about a quarter mile on the right at the light at Philips Field Road. Turn right here and then take the first right on Chena Landings Loop Rd. Bingo.

    « Great affordable option »

    Staff was helpful and cheerful even at 3 a.m. Breakfast had great options for everyone, room had fridge and microwave. Location was not in the city but so close you didn't notice, surrounded by woods. Very close to the Ice Carving Park, easy on/off freeway access, would be nice walking trails if we'd not come in the winter. No large tour buses like many other hotels, which was my favorite part. Fantastic for the money.

    « Huge bedroom, nice location, and Breakfast! »

    My friend and I stayed in two hotels for our Fairbanks trip. This is the second hotel and when I opened the door, I was surprised by the large space! We stayed in a 2 queen bed room, and everything just worked perfect. Bathroom is delicate. Plenty of free parking spots. Convenient location. What is the best, the breakfast is amazing! Compared with the other hotel we stayed in, I would say the only "drawback" is the lack of a local flavor, which should because it is a formal convention hotel. Comfortable and gorgeous. Definitely recommend it!

    « Decent Stay »

    We recently spent 3 nights at this property. It was clean and comfortable and with the AAA rate, couldn't have asked for a better price. Our two queen room had a microwave and refrigerator; bed and pillows comfortable and it was in a convenient location for visiting the World Ice Championship. It had a full breakfast, which was better than most. Staff very friendly. The only "negative" from my husband was he likes a room to be as dark as possible and quite a bit of light came through the door. Would recommend though and we will stay again if in the area. The hotel was also non-smoking, which is a big plus.


    Reasonable cost and transportation provided. Gave good advice on attractions, but rather remote from meals. Great breakfast with hot and cold items in abundance. Try making choclate chip waffles. Would definitely use for lodging in the future.

  • 5
    « Liked the location »

    I enjoyed the fact that it is hidden across the river from Pioneer Park. There is a nice bridge crossing the Chena River conveniently located next to the hotel that puts you on a bike path that goes downtown in one direction and UAF in another. Staff was helpful and kind. The walls to the rooms do not block sound very well and our main door was not sealed very well. This is a "no smoking" hotel and our neighbors lit up two nights in a row. The door inside between rooms allowed the smell and smoke into our room easily. The staff was very quick in responding on both occasions and would have moved us if we asked. Breakfast was fine and what I expected. The swimming pool looked clean and taken care of. I would stay here again. Wifi worked in intervals and was very slow at times. I just turned it off and used my phones network which was much quicker.

    « Highly recommend!!! »

    We are enjoying our stay. Great breakfast... Clean and always well stocked. Very nice staff and accommodating. Rochelle jumped thru hoops to find why our tour pick was not on time. She contacted the tour company and called our travel agent. She was WONDERFUL!!!! Wish we would have received the message that was left the night before that our pick up time changed!!! We had a room with a King size bed and very roomy. Nice hot showers, just wish there was a way to get the room darker. Most of our sleeping was during the day and the bright lights made it difficult for me.

    « Cooling/Heating system Broken »

    Unresolved issue of cooling/heating system in room. 80 degree temperature all night - had to sleep with the windows open in February. Good breakfast and clean. Wish we could have had a better nights' sleep though or some resolution to our heating issue in our room with our thermostat being broken.

    « Great service, odd but decent location »

    The staff at the Pioneer Park Inn are fantastic. We arrived very early (9am) and although full the night before the staff was able to get us into a room in 30 minutes. Buffet breakfast had a good selection of hot and cold foods. The property is hidden off the main drag but still is pretty close to everything you need, but nothing is walking distance. Our only complaint, which brought sleep quality down, was that the walls are so thin it felt like the mom talking to her kids in the next room were in the same with us. Plug ins for the car in winter were great also.

    « Nice property but NOT great--customer service seems to NOT be a priority »

    It is a nice hotel with indoor heated pool and fitness room. They do provide a complimentary taxi ride from the airport to the hotel BUT this information is NOT found on their website. We never had the opportunity to try their breakfast as the first morning we slept in since we arrived in Fairbanks at 2 AM and then arrived at the hotel about 3 AM as long wait for baggage and then taxi. When we did get up there was NO opportunity for cereal, yogurt or any continental breakfast type food--had to go to Denny's. Utilized their computer and n day one there was NO ink in the printer. When we returned on day six there was still NO ink for the printer--even though I brought it up previously. Noisy kids in the hallway was an issue and the desk agent said she would do nothing until 10 PM when the pool closed--we had to get up at 4 AM for a 6 AM flight so I had to say something to adults who were talking loudly outside of our door plus letting their 6 ids run up and down the hallways making loud noise. There was NO oversight of the pool or enforcement of pool rules. We would not let our 6 yo granddaughter go to the pool as lot of kids running, jumping into the pool and rough housing in the pool.

    « Comfy quiet hotel adn great location for airport and events »

    Our stay was comfortable, quiet and walking distance to Pioneer Park where we enjoyed the Alaska Salmon Bake and the Palace Theater show. Guest laundry facilities were a plus! Room was well apportioned and clean.

    « Very nice experience »

    We stayed for two nights here at the start of our land/cruise trip in Alaska. It was a very pleasant stay. The staff were very friendly and helpful. Rooms were clean and comfortable and the pool was an added bonus. Pioneer park was a short walk away. Shuttle service (complementary taxi) from airport and to train station was really helpful, quick and convenient.

    « Trip to Alaska »

    Pioneer Park Inn was very average in comparison to the other Best Western Chena River Lodge in Fairbanks!! The room still had a dirty towel on the back of the bathroom door when we arrived, and trash under the desk! It also appeared as if the room had not been dusted either! The rooms are nice, they just need to be CLEANED!!! Continental breakfast was ok, nothing spectacular, and we had to ask the front desk to refill the regular coffee!! The breakfast attendant didn't seem to be able to manage her job ver well!!! Not a horrible stay, but definitely not a great stay either! Disappointed! ??

    « Awesome Employees! »

    Incredibly surprised by how considerate employees were. Mike ran back to hold the elevator for us. I couldn't believe it. Never experienced that in another hotel in Fairbanks. Also, our battery was dead in the morning and John, from maintenance used his own vehicle to give us a jump. We tried to give him money, however he adamantly refused. I even tried to throw it in his car and he blocked me from doing so. I am a lodge owner in Cantwell and very often travel to Fairbanks and Anchorage for overnight trips. This is by far the best experience I've ever had with helpful employees. Mike and John, were kind, considerate, thoughtful and very pleasant. Because of Mike and John I will now be making this my choice of hotel on my overnight excursions to Fairbanks every two weeks.

    « Pleasant experience »

    Good hotel, Love the location! Park setting so close to town was peaceful. A bit tricky to locate at first. If you are vegetarian/ vegan/gluten free breakfast will be a challenge to find something you can eat. Hours for breakfast end early also-so if you have a late night flight you might not be able to sleep in. Facility was very clean and quiet. Park setting is gorgeous in the Winter, doesn't feel like you are close to downtown.

  • 4
    « Best place in Fairbanks »

    My wife and I have stayed at other places in Fairbanks, Alaska but seem to always come back to Best Western Pioneer Park. It is in a very quiet area of town but close to the heart of town as well. The staff are always helpful and nice and go out of their ways to make your stay a good experience. They seem to care and not take you for granted.

    « Nice Location »

    The Hotel is in a secluded location close to hoo doo micro brewery. Next to a park. Pool is nice and heated. I accidentally left my computer mouse behind, I called 7 hours after I checked out and it took 3 phone calls and 3 emails before they found it. It was ready for me when I checked in this time. As I stay here every month.

    « Excellent Staff »

    Everyone we dealt with was great. Our room was hot and we never got it figured out but we didn't ask for help either. Fairbanks was experiencing a heat wave when we were there so we chalked it up to that (40 degrees above zero in Dec/Jan). The pool was out of order when we visited and we ended up switching to a different hotel for that reason. Everyone was pleasant and helpful and very welcoming. We will stay here again if the pool is working!

    « Best beds, best value! »

    This is my new go-to hotel whenever I stay in Fairbanks now. I used to prefer the Best Western Chena River Lodge, which that is still a top-notch hotel. (If I couldn't get a room at the BW Pioneer Park, I would go to the BW Chena River.) The main reason I switched over to the Pioneer Park is better winter 'plug-in' parking. You can park on either side of the hotel and almost all of the spots have plug-ins. I can also usually get this hotel for several dollars cheaper than over at the BW Chena River Lodge. This location is also a little more isolated and quiet. So if road noise bothers you in any way, shape or form, this location is nice and quiet. This location is also a little bit closer to the Sam's Club store, which is a regular stop for me on my shopping trips now. The breakfast area is a little smaller than over at the BW Chena River, but I've always found seating. I have noticed that the breakfast service has been a bit messy lately though, and often items are not refilled as often as you think they should be (even with plenty of time left in the service). Still, that's not a deal breaker for me; I will stay there again :-)

    « Great location »

    The Hotel is located off busy streets but still located central to all activities. I like how secluded the hotel feels as it is set back and surrounded by forest. The room was very functional but you could tell it has been a few years since the remodel. The breakfast is exactly like you'd expect from a Best Western (waffle making station, fruit, yogurt, coffee....). We went when it was quite cold so we never used the pool, even though it was indoors.

    « good value and location »

    A nice place to stay, its by a park in a wooded area. Very picturesque in the winter. a heated pool, and also you can plug in your car. Food is average. there is a micro brewery a block away that is really good with a food truck called hoo doo.

    « Pleasantly Surprised »

    I have not stayed in a Best Western in many years, because they have been on the lower end of the quality spectrum. I was impressed with the quality of this particular hotel. It was quiet and comfortable. It was not on a main road but tucked back in the woods. I liked that. If you don't have transportation it could be an issue getting other places. The room was plenty big enough and a comfortable bed. The breakfast was standard but varied slightly from day to day so I didn't eat the same thing every morning. Friendly staff..

    « good service »

    first time with this hotel and I can say, pretty clean, quiet and good service. clean shower, comfortable bed, yummy breakfast and if only there's lunch and dinner. good workers great vibes in hotel, the only problem was it was too far from the main road, kind of good getaway for people that wants to get away from everyone.

    « Fairbanks Best Western »

    The night staff was both helpful and engaging, the room provided the best sleep I've had in months, and the only complaint I could muster (and I did have to rack my brains for it) is that the pool closes before midnight. There is no doubt in my mind that I would stay here again.

    « Winter Wonderland »

    This hotel is in the middle of a wonderful location, surrounded by trees which in winter offer a beautiful experience. We had a marvellous visit to Fairbanks, enhanced by the comfort and cleanliness of this hotel. Breakfast was included, and we had huge rooms with extremely comfortable beds. Staff were brilliantly helpful, and service was excellent. There is no restaurant in the hotel, although they sell soft drinks, juice and snacks from the front desk. There is a swimming pool, which we didn't want to use, but it looked good and some guests had clearly used it. If you travel in winter, the road to the hotel was not cleared of snow during our visit. We had hired a 4x4 vehicle, so we had absolutely no difficulty driving in or out of the hotel grounds, nor throughout the rest of the city or region, within reason! There were electricity outlets for cars to use during cold weather. The hotel is situated in an excellent location for driving to the university as well as downtown Fairbanks.

  • 4
    « Nice Hotel for Relaxing Stay »

    This hotel has a good location, just a few minutes from downtown, restaurants, and shopping centers. The quality of room was decent as we got cozy bed and hot shower and room heating worked well to keep us warm from Fairbanks winter. One little flaw we had was the breakfast. We were told that breakfast was served 6-10 am but there was nothing when we got there at 9:30.

    « Nice but Found Better »

    The Room was nice, Standard BW Breakfast, it is not within walking distance of stores or restaurants. This place is nice for bike riding, it is also near an industrial area. Area is Quiet, Good service

    « The rate was reasonable. »

    The staff was friendly. The housekeeping staff needs to do a better job cleaning the room, especially when only requested twice during 11 days. Hot breakfast food was average. Fresh fruit not available several days. There was vomit on the sidewalk/driveway every fourth day.

    « Horrid Customer Service »

    After staying here for many years this was the final straw. It took over 8 mins to get anyone to the front desk to check in despite my knocking on the counter, saying hello multiple times and then calling the hotel. Two people came out of the back room looking disheveled and annoyed to have to come to the desk to check me and the others who had come in after me in for our stays. In 4 days only 3 times was anyone at the front desk, all the times it was the cleaning staff in the morning. They stood around the desk looking at their phones, speaking of how the previous nights party was and how "trashed" they had gotten. Nothing my 7 year old should have to hear about while eating breakfast. Yet again the pool was down, with the standard answer of "it will be open tomorrow", along with no response to the questions of when it was last open. The employees of this hotel just flat do not have any cares or pride about the work they are doing. I love the comfy beds and large parking lot but the lack of any simple customer service, the concern of just anyone walking in past the front desk at any time and the pool that never works my family will no longer be staying at this hotel. A newer B.W. is right across town, has amazing reviews and is the same price!

    « very average »

    No variety of breakfast items, room service did not clean my room or change my bed sheets or vacuum ! I would say I paid a lot for this Hotel but I did not fully get what I paid for. Next time I would probably pay $100 more and stay at Westmark in Fairbanks. I did not like how I wasn't offered many options while checking in using cash instead of my credit card, they had to put $200 on hold on my credit card which pissed me off

    « Nice hotel and very quiet location »

    I was pleased to discover this property. It is a nice hotel with big, clean rooms and comfortable beds, located in a quiet, secluded area. Only drawback, not being located near anything, you will need a vehicle. A plus, weekend breakfast begins at 7am however they had 99% of it out and ready by 6:15am, for those who had early flights.

    « Very quiet hotel, good if you have a rental car »

    I usually wouldn't recommend a chain hotel but hotels and service aren't really that great in Alaska. I don't know why, I lived in Hawaii and often would take holidays on other islands or in Waikiki for a weekend and had really good hotel experiences. Anyways, clean rooms, clean linens, comfy beds, a pool for a quick dip, a free breakfast including eggs, potato dish, bacon, fruit, yogurt and waffles. Is this really Alaska because I was able to do something without reaching for my wallet this morning. These things might seem like something you should just expect at a decent hotel but I found customer service was so poor in Alaska, this Best Western seemed like an Oasis. Really good value compared to everywhere else we stayed and the front staff was polite and friendly when I spoke with them in the mornings or coming back from sight seeing. This is not city center by any means but Anchorage is tiny if you have a car.

    « Average »

    For the price I think the hotel could be more careful wit the noise and the thermostat. I had a constant noise throughout the night and when I mentioned to the clerk she said they were aware of it and it was a glycol running through the walls. She also said that the noise was prominent in 3 rooms, one of which was mine. Why put customers in those rooms? I was there out of season.

    « BW Pioneer Park »

    An excellent value. The staff is very courteous and helpful. Te rooms are quite nice and the beds are very comfortable. The breakfast was very good. The hotel has an indoor pool and a well equipped fitness room.

    « Beware of the Mis-Information I found on several websites »

    Part of the problems was the Trip Advisor website. I searched Fairbanks for hotels that provided Amenities of a Free Breakfast, Free Wi-Fi, Air Conditioning, Airport Transportation, and City Center. This hotel was listed. I went back just now and checked TA again. From the listing on the screen, it is NOT readily obvious that this hotel does NOT provide all my requirements. It is NOT City Center and does not provide Airport Transportation or a shuttle van 1.) The hotel told us after we paid $20 for a taxi from the Airport that if we had chosen a different taxi company (Yellow or Eagle Taxi), they would have paid for it. Why didn't they tell me in my confirmation email which taxi to choose or when I called them prior to arrival to confirm my reservation. 2.) The location is not in city center unless you really stretch the term 5 miles. It is located on the other side of the river and is isolate on a back road off a bigger road. At least they do have access to Pioneer Park via a walking bridge over the river and through the pathway in the dark woods. Shame on Trip Advisor for not making a stronger delineation when not all the requirements are met. If I had know there was no Airport or Shuttle Transportation provided I would have select the Chena River Lodge BW instead since it DOES have a shuttle for guests. During our 4 night stay, in order to reach restaurants, museums, activities, shopping, and medical care, we spent over $223 on 13 taxi trip of which 10 originated at the hotel and went within what they list as the City Center and on or near the route to the Airport or Train station; we were NOT reimbursed for any of these. We did learn a lot about the Fairbanks Bus Route System at their main downtown terminal and found it was often acceptable for returning to the hotel during daylight hours if the weather was good since there was a 1.5 mile walk from the nearest bus stop we found. I should have marked them down 2 stars instead of 1 star for all this, but the reminder of our experience at the hotel was VERY positive. I also contacted the BW800# and ask what the difference was between these two Fairbanks BW hotels. They told me the Pioneer had larger rooms per the front desk at this hotel. This hotel has the best mattress and best quality linens of all the places we stayed during our 18 day visit to Alaska. The room was large enough for two queen beds, a night stand, 2 lounge chairs, a table for dining, and a desk with chair. It also had a cabinet that held the nice size flat screen TV, small Microwave and mini Frig, along with several drawers for storage. The bathroom sink and counter were also in the bedroom along with 1 closet. The toilet and shower were in a separate room with door. The hotel provided plenty of fluffy white towels and toiletries and the 3 adults in our group never ran out of hot water in the bath/shower. The rooms, hallways, shared public areas and elevators were clean and fresh and generally well maintained. The TV had plenty of English TV channels. The rooms were quiet so you did not hear others in the hall or outside the window overlooking the parking lot. They do provide good blackout curtains for the midnight sun. Granted it was the end of summer, but the Air Conditioner will need a good reconditioning before next summer since it did not keep a consistent temperature level. The AC was necessary for our comfort and sleeping and was used every day. The Front Desk personnel were always responsive, helpful, and provided many suggestions as well as quickly calling taxi's for us as needed. (After our complaint at check-in, they never advised us to use a specific taxi company or to turn in receipts for reimbursement.) The computer and printer in the lobby came in especially handy when activity confirmations and waiver printing were necessary. One of the key reasons we select BW for our stay in Fairbanks was the Free Breakfast. It allowed us to start each day early and quickly. The Pioneer Inn provided a good hot breakfast with 3 fruit juices, coffees and teas, jars of bulk cereal and regular/whole or skim milk, instant oatmeal but no instant grits or cream of wheat, fresh hot waffles, fresh fruit, and a variety of breakfast breads, muffins and bagels. They provided plenty of condiments for the food items. The style of eggs and potatoes/starch varied each day. There was plenty of seating most days, but weekends it got a little cramped. You can take your room tray downstairs and bring breakfast to your room if you choose. We didn't use the exercise room or the pool. They have a washer and dryer room for guest use. Since they have no restaurant, they have a locked glass front cabinet displaying candy, crackers, drinks, and detergent for sale to guests instead of vending machines. Hint to Pioneer, the BW in Seward has vending machines that even have a selection of Ice Cream snacks. The hotel front desk did recommend some restaurants (none that I would return to or rave about). The hotel is not near the restaurants or activities you want as a tourist, but many of the other guests were there for work and liked the free parking that was very close to the hotel and well lit. If I do not have a vehicle, then I would not select this hotel, but if I did have my own vehicle or a rental car, then the Fairbanks Pioneer Inn is a great choice.

  • 4
    « Excellent staff; spotless room »

    The receptionists were extremely helpful and professional. The room was spotless. The pool was small but also very well kept. (not good for swimming but great for families). Room was enormous. Breakfast was a disappointment. Decor in the rooms is very 70s.


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Depuis : l'AK-2/Richardson Highway. Allez en direction du nord sur l'AK-2/Richardson Highway, tournez à gauche sur Airport Way, puis à droite sur Peger Road et à nouveau à droite sur Phillips Field Road. Prenez la première à droite, Chena Landing Loop, et continuez jusqu'au Best Western Plus Pioneer Park Inn. Depuis : l'AK-3/Parks Highway. Allez en direction del'est sur l'AK-3, prenez la sortie direction Geist Road/Chena Pump Road. Serrez à gauche à l'embranchement et suivez les panneaux en direction de Geist Road. Tournez à gauche sur Geist Road et continuez sur la Johansen Expressway. Prenez la sortie sur Peger Road et tournez à gauche sur Phillips Field Road. Prenez la première à droite,...

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