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Best Western Brome Grange Hotel,  Eye

4.0/5  - basé sur 498 notations.
Norwich Road, IP23 8AP, Eye, Great Britain - Voir la carte
+44 01379870456 +44 01379870921

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Les points forts de l'hôtel

  • Bar-salon
  • Parking gratuit
    Parking gratuit
  • Salle de fitness
    Salle de fitness
  • Coffre-fort
  • Sauna
  • Spa
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 498 avis de voyageur
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Le Best Western Brome Grange Hotel est parfaitement situé sur la frontière Norfolk/Suffolk, dans le Village de Brome. Entouré d'un terrain de 4,5 hectares, vous serez bien à l'abri entre les villes de Norwich et d'Ipswich, avec certains des plus beaux paysages d'Angleterre à portée de main. Cette ancienne auberge relais du 16e siècle est aussi confortable que possible ! Situé aux environs d'un petit village près de Diss in Suffolk, cet hôtel a été rénové pour redonner vie à son caractère et à son charme d'antan. Rien d'étonnant à ce que tant d'entreprises, de familles et d'agences de voyage aient fait de ce lieu leur destination de choix : vous y trouverez la paix, le calme et un accueil des plus chaleureux !

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Basé sur l'avis de 498 voyageurs
Certificate of Excellence
Très bon
En couple En couple 251
En famille En famille 73
Escapade entre amis Escapade entre amis 57
Professionnel Professionnel 66
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Rapport qualité / prix
Best Western Brome Grange Hotel,Eye
  • 4
    « Wonderful stay »

    Stayed here for our anniversary for one night in a suite. The room was lovely, very spacious and modern albeit full of character. The food (both Sunday roast & breakfast) was very nice and we loved sitting in the bar, we were even supplied with playing cards which was a nice touch. The only thing I would say was an issue with our stay was the dirty carpet in the room, from the door toward the bed. Other than that, it was a lovely stay in a wonderful hotel. Would definitely stay again and recommend.

    « Fantastic Service and Great Restaurant »

    We stayed in an Executive bedroom which was clean and well equipped. It had a balcony overlooking the courtyard (although this was not used because of the time of year). We stayed for one night midweek and booked bed, breakfast and evening meal. The room was very comfortable and quiet. We used the spa facilities and enjoyed the hot tub. A major high-light of our stay was the evening meal which was truly first class - it was beautifully prepared and tasted amazing. The best thing about this hotel is the level of service from ALL of the staff. We have had dealings with the manager right through to waiting staff, and every single one of them was very polite and nothing was too much trouble for them - They are the biggest asset of this hotel. As such we have already booked up to return to the hotel and would recommend this place to anyone.

    « An enjoyable stay »

    We stayed here in September '16 for the first time and it won't be the last. The reception staff made us feel very welcome and on arrival we were shown to our room. This makes a very pleasant change from having to find it for ourselves! We had booked a twin room and this was located on the first floor at the rear of the hotel so did not experience any traffic noise from the adjacent main road A140. There is a disabled lift which we were able to use for getting our luggage to the room. The room was large with comfortable beds and plenty of storage space. The only downside was the bathroom. This was extremely small with no bath but a double sized shower cubicle instead that lacked a soap holder. There wasn't much room between the edge of the sink and the shower door (see photo) so virtually impossible for two people to share at the same time. The lounge and bar areas have a lot of character and a pleasant relaxing atmosphere. The menu in the restaurant offered plenty of choice and the meals were served piping hot, cooked to perfection and very well presented. The restaurant staff were charming and still kept smiling even when under pressure. Nothing was too much trouble for them and they added very much to our enjoyment. The location of the hotel being directly on the A140 allows quick access to so many lovely places in this area - RSPB Nature Reserves, National Trust properties and the larger towns for shopping etc. On returning back after lovely days out there was always plenty of space for parking. We thoroughly enjoyed our stay here and look forward to staying here again.

    « Sweet little cottage »

    We stayed in the cottage. Its a lovely little cottage ,just needs a little tlc and the kitchen needs to be re stocked. . (Glasses and cups) The little court yard at the front needs a tidy up and road wasn't to much trouble until Monday morning. We eat in the restaurant on the frist night the food was lovely. The berckfast was best on the frist morning.

    « Not as good as expected. »

    Well there were some lovely points to our stay: a good breakfast one morning, plentiful hot water and some pleasant staff. Sadly they let themselves down with lots of other parts. - Executive suite - not much different to a known brand basic room. -Beds - 2 singles pushed together that tried to move apart and 2 duvets zipped together which caused some discomfort. - Only 1 mug - only rectified when asked for. - Next to no toilet roll. - Extractor fan in bathroom did not work - clogged full of dust and filthy. - general bathroom cleanliness - needs a good clean, lots of dust and damp beginning to form. - Breakfast cutlery and equipment was not clean. After spending extra to upgrade a room (more than a basic and superior room), I honestly don't think it was worth it, the small balcony was nto worth the extra cost and we were very disappointing. The website does not show the rooms well and can lead to disappointment.

    « Excellent hotel and staff very friendly »

    Stayed for one night and thoroughly enjoyed the time and will do it again really soon Staff so helpful rooms very clean. Food excellent and a good variety to choose from. Even though near a very busy road we had no road noise and felt as though we were in a tucked away location. Value for money excellent

    « the good, the bad and the ugly.... »

    the room was spacious and comfortable the reception team were friendly and could not do enough to help the bar was comfortable with a good range of ale (closing at 11!) breakfast was disappointing, limited range and not very well prepared (undercooked tomato, chewy sausage and shrivelled fried eggs) but the hotel is not expensive, I suggest you get what you pay for.

    « Good Value for Money »

    The staff could not be more helpful. Our room was very comfortable, clean and adequately equipped. The restaurant was ok for a limited stay but might be a bit limited in choice if a longer stay was planned.

    « Pleasantly surprised »

    When we arrived and were given the keys to the annexe room I was a little apprehensive but having stepped through the door ,it was cosy and spotlessly clean .having paid in advance for our meals the breakfast was spot on and the service first class ,as soon as you ordered the drinks they were there lmmediately with your morning papers the staff were amazing .The evening meal was exceptional ,all courses were first class and nothing was too much trouble if you wanted something that wasn't on the menu they were very accommodating. I don't very often go to a hotel and every thing is perfect and very good value for money .we got exactly what it said on the packet.

    « Fantastic! »

    My husband and I first stayed at this hotel on Saturday 21st May as we were attending a private function in the Barn. Food and service at the function was excellent. Breakfast and service Sunday morning didn't meet my expectations so I complained on checking out and asked for the Manager to call me. I was offered a complimentary stay to restore my faith in Best Western. My husband and I returned on Saturday 24th September and our experience was 5 star. We ate dinner in the restaurant and the food and service was lovely. The breakfast is now self-service, which seemed to work a lot better. The staff seemed happy to be working there and were very polite. I gather some staff changes had been made since our previous stay. We stayed in a superior double room, which was very clean and comfortable. It is very easy to give a hotel a negative review if you were not happy with a stay but I resisted doing this and contacted the General Manager, Julie Campbell direct to get my issue resolved. If you are looking at a hotel in the Brome/Diss area I would make this your number 1 choice. Thank you Brome Grange Hotel for a lovely stay.

  • 3
    « Nice food, but needs updating »

    I have just come back from a 2 night stay at this hotel. The room that I stayed was tired and needed updating( ceiling had odd spots of paint on it,skirting board had 2 different colours of paint on it. However I cannot fault the food. The Cauliflower soup was very good and the Hunters Chicken was the best that I have ever had. husband was so pleased to have proper homemade chips rather that the standard frozen offerings. the Eton mess was equally good. Breakfasts were also good. the waiting staff were excellent and could not fault them. a word of warning though as you turn into the hotel be careful of the huge pot hole in the drive, I hit it with my car.

    « Lovely hotel »

    A mix of old and modern. Brome suite had lovely beams and a four poster bed. Executive rooms are very swish and modern. The meals were fantastic. Very well presented and a good choice of items. Lovely bar with beams and comfy chairs.

    « Great value weekend break »

    We stayed at Brome grange on a great little breaks deal ( or some sort of internet deal-I forget which). It was excellent value for money to say the least. we had a very nice recently refurbished room in the main building, No bath but great shower , comfy beds, Bottle of Prosecco and chocs in room. Dinner ( included) was first class, well cooked beautifully presented. We ate in the lounge since there was a large party in the dining room . Better decor and atmosphere in the lounge really. Breakfast was typical chain self serve buffet adequate without being inspiring. All in all a very pleasant break .We shall return when another offer presents itself.

    « Lovely food »

    We were here for a wedding reception, the atmosphere in the tithe barn was perfect . The food was very good well presented with plenty of choice if vegetables . Good choice for the evening buffet and staff very attentive , we will definitely be going back to try the menu in the restaurant .

    « Good place to eat but let down by "Best room in the house" »

    So, we use this hotel frequently for dinner and lunch whilst traveling from Essex to Norfolk and I have to say that we have not been disappointed with the quality of food for a hotel in this price range, which actually is pretty good! On this particular occasion we traveled up in the late afternoon and so I thought that it would be a good idea to stay over night, I called the hotel and asked for the "best room in the house" given availability, they offered me the Bridal Suite, Great! on arrival, nicely greeted and taken to our room which is outside of the main hotel in a converted farm / stable building I suspect, this would have been properly enchanting and quaint with a 4 poster bed but actually we were immediately greeted by a damp smell and feeling. I needed to turn on the, thankfully supplied, fan heater to take the damp air away and make the room more comfortable, the room was dusty with cobwebs and is clearly in need of some TLC. the dampness is probably not helped by the hot tub Jacuzzi in an alcove, no doors to separate this water and steam from the bedroom. The carpet is in serious need of a clean / replacement and the room generally is below standard for a "Bridal Suite" IMHO. The en-suite shower-room is neat and tidy but again there was mold evident around the tiling, toilet and shower tray, nothing that some TLC can't fix. We had instructions on how to use the phone but there wasn't a phone so no room service! I hope and expect that the rooms in the newer part of the Brome Grange are much better, but for us we were a little disappointed. On an upbeat note, our dinner was very nice and so was breakfast! its good value for money and has a good country house feel in the bar and lounge. The recently refurbed parts of the hotel are to a far higher standard and I'll choose an exec suite next time.

    « Lovely and Peaceful »

    I stayed in a Courtyard Room, which I chose intentionally for peace and quiet, with the added bonus of being able to park outside the front door. It had a quirky, 4 poster bed which was very comfortable. The room was large and the bathroom was clean with plenty of towels. There was a divan bedspread in the cupboard, which I used at night as it is getting cooler and 4 good pillows. The radiator was highly effective and heated up/cooled down quickly plus there was a fan heater in the cupboard. The room was larger than average, which was a bonus. It is only a short walk into the main hotel, with all the amenities you would expect. Staff is unobtrusive and very helpful. This is only a short review as I have nothing negative to say about my stay; it was very exactly what I was looking for and priced very reasonably at £80 a night. I didn't eat here so I cannot comment on the food.

    « Average to good »

    Wouldn't take much to make this place AWESOME. Staff are really friendly but lack some experience. The breakfast is poor. Quality is good as chef is good but the presentation is lacking. Chef - get out to the table. Your excellent cooking is being left cold and messy. This is such a shame as get this right and this would be one of the best hotels in the U.K. I kid you not. Dinner was a massively different experience. Chef is class. Rooms good and comfortable. Would use again but doing the above would make this place awesome.

    « 2 night romantic break with my husband for my birthday »

    Booked a 2 night romantic break with my husband for my birthday. When we arrived at lunchtime Thursday we had a lovely lunch in the bar followed by a walk whilst our room was being prepared. Although I had booked a superior room we were upgraded to a lovely room with a balcony for free. Room was lovely and clean and very quiet. The spa and gym are in the building and we were able to use it for free, going back and forth in the provided robes many times. Dinner was served in the main dining room. The staff were very friendly, very professional and the food was fantastic. Never going to try to cook my husband a rib eye steak after tasting his!! Breakfast was just as good with so much to choose from. Spent the 2 days relaxing, eating and drinking. Perfect break away. Would certainly go back. A big thank you to everyone there, especially to the chef!

    « Had its second chance »

    Had been to this hotel before and was not impressed, however we decided to give it another go as we wanted to be in the area. On arrival we asked for a quiet room, and was impressed with the room until we realised that the room was above the Jacuzzi and had the noise of it constantly cutting in and out. This room (36) was very dark and had a lot of noise from traffic as it faced the main road. The cleaner failed to clean the bathroom floor, there were cobwebs all around the skirting boards and items were never moved to be cleaned under. The base of the bed was larger than the mattress and we constantly were catching our ankles on it so much so we resorted to putting the cushions on the corners to stop this. You couldn't have individual bed lights on. It was either both on or both off. But worst of all was the huge and I mean. HUGE hole behind the wardrobe where repairs had been done to the bathroom and not been finished. Breakfast was not good. They had taken off the menu the kippers and smoked haddock which was once there and charged a £3 supplement if you had smoked salmon which I did and it was a menial small slice. Bread for toasting must have been the cheapest from Tescos and the tomatoes really hard. All in all hardly worth the money. One day I had bacon and tomatoes and the bacon wasn't cooked properly, raw on one side. When I ordered my breakfast on the Sunday which was help yourself day ( I had ordered smoked salmon this day), I had to wait 20 minutes for it to arrive as they had to fill up the trays on the buffet first. So my husband ate his and was finished before I even got mine. For an overnight stop this hotel might do. Foolishly we booked for 3 nights

    « Lovely hotel room, let down by the disgusting breakfast. »

    On arrival we were greeted by an extremely friendly receptionist who promptly checked us in, gave us a tour of the hotel, and showed us to our room. The room was an acceptable size, with a nice modern bathroom. It was well equipped with all the facilities you expect. The WiFi at the hotel is an asset, as I couldn't get any signal on my mobile! We couldn't fault the room at all. The spa is ok. I would think of it more as a "bonus" as opposed to a reason to book here. It is what it is really... a small gym and a hot tub. We weren't expecting this though, so was a great surprise on arrival. A huge let down to our experience was the breakfast. Lets start with the positive... the restaurant had a generous amount of staff on shift. They didn't really have any sort of idea about what each other had done - we were asked three times which room we were in. I don't like repeating myself at the best of times... especially when I have just woken up! The food was truly awful. We were told, "it's a buffet breakfast today" which suggests that this is not always the case - so it might not be this bad all of the time. The food was kept moderately warm in trays. The bacon was purely cooked, and the sausages of extremely poor quality. This really wasn't a great end to our stay, and was easily the worst hotel breakfast I have ever had.

  • 4
    « My wife's 70th birthday event. »

    We booked this hotel 10 months ago because it was close to where we live and had been visited by friends who found it to be very good. We booked a number of rooms for family and friends. We contacted the hotel in early spring to ask if we could look around the hotel and made a date to do so. When we arrived we were shown the hotel rooms and the facilities by a very enthusiastic member of staff who suggested alternative rooms for some of our guests which proved, on the day, to be a sound idea. The rooms we booked were clean and quite large and well appointed. On the night, our party, chose from the standard menu which had enough choice for all attending. The food was very good and well cooked and presented. The staff were very friendly and helpful. In all this hotel suited our needs very well and would be hard pushed to give a meaningful negative comment.

    « Fantastic Sunday Lunch, better than any local cavery »

    Called in today for Sunday lunch on a recommendation. Nice quiet dining area, modern and clean as a tasteful add on to an olde worldy hotel. As far away removed from a pile em high sell em cheap "family restaurant" that you can get. ie no screaming diddums throwing chicken nuggets around the room. Served by an attentive waiter and waitress who were discreet but with the ability to know just when you needed their attention ( How do they do that?) The food was perfect. Sunday lunch - we tried the chicken and the pork, freshly cooked with real fresh veg and cauliflower cheese. Generous portions but no skimping on quality. An extra gravy boat with the veg is such a good idea for us gravy lovers. Starters was Prawn Cocktail. But served on a slate! I would normally think this is pretentious but a much more civilised way of eating it rather than fudging away in a bottom of a glass with it spilling everywhere. Too many times we are disappointed with eating out. Carverys now seem like a mass brawl more akin to a rugby scrum. To eat a 2 course meal for two under £25 and have real food and great service we will certainly be back. Compliments to the staff and chef

    « Good & Bad »

    Recently spent three nights at this Best Western with my wife. Firstly the good. Quick and efficient check in, receptionist even showed us to our superior room on the first floor in the main building. Nice spacious room with the usual laminated furniture, tea/coffee making facilities, steam iron, electric fan, safe, hair dryer etc. Large comfortable bed and pillows. Small bathroom with shower and toilet. Good hot buffet breakfast served in the comfortable the dining room. We didn't have dinner in the hotel but the menu looked pretty good and reasonably priced. Plenty of free parking. Hotel is located conveniently for several eateries and local attractions. Now the bad. The housekeeping staff were very poor, wash basin, shower cubicle not cleaned, towels were folded up and placed on a radiator which wasn't on inspite of being sopping wet, bedroom carpet not hoovered, I accidentally spilt some sugar on the carpet and it was still there on our return. So Mr manager how about some quality control checks daily, select a room randomly to see if the girls have carried out what is expected of them. As a frequent user of Best Western hotels world wide and a rewards card holder I expect better than this.

    « Comfortable stay in Large hotel just outside Diss »

    8 of us, 7 cyclists and a back up driver arrived here to a warm welcome. I believe we all had nice rooms and stayed overnight before touring Norfolk. The staff were all pleasant and both dinner and breakfast was tasty and efficiently served. There was a lot of variety and is willing go back and stay again. It is near a main road and as it was hot we did have windows open and some said they heard the noise but it didn't bother us.

    « Almost a 'Great Little Break' »

    This was sold as a romantic break and the advertised 'extras' were all provided. The 'classic' double room was a little disappointing - very dark and in need of some TLC. The TV was unwatchable and although reported as such, was not fixed. Despite these problems, we found the staff very pleasant and attentive. The major plus point was the restaurant food which was of a very high standard. It was a pity that the restaurant itself was uncomfortably warm and harshly lit.

    « Birthday weekend »

    Myself, husband and four friends attended Broome Grange Hotel last weekend. We had a fabulous time, the food in the restaurant was amazing, Kim the chef, was incredible with his dishes. They looked amazing and were truly delicious. My friends are used to fine dining in top restaurants and they said that his dishes were of a very high standard. More detail to attention could be made in the restaurant to attract more local people, maybe white table linen and lower lighting and advertising because this chef needs to show off his talents. The hotel staff, Sarah on reception was so polite, helpful and an asset to this hotel. Another member of staff, I think his name was Dan was another exceptional member of staff, a very hard worker and obviously held great pride in this hotel to do his best to make things good for their customers. I know that this hotel has had problems in the past but with staff like the ones mentioned above will make this hotel go far. The bar and bar area with their huge fire place and lots of original features was great for lounging in. The rooms were very comfortable with their lovely comfy beds and decor. Again more attention to detail needs to be made in the rooms especially the one we stayed in but never the less a very pleasant room to stay in. I do feel that housekeeping needs to know how to clean and restock rooms. Please praise up Sarah, Kim and Dan as you are very fortunate to have these staff members. Thank you for a lovely time x

    « Disappointing »

    We stayed for one night, which coincided with a wedding and reception at the hotel. The wedding appeared really happy and we hope they had a fab time, but the venue seemed to struggle to cope. No hot water in the morning, the first suggestion was to wait 10 mins and try again as there were lots of people drawing water and in the past it got better. Then told there was a fault with the boiler. Breakfast was chaos with not enough tables so the serving team were rushing around setting up tables in the lounge but cutlery and milk jugs were in short supply as was toast - but there was a supply of dry sad looking grapes. The check out team offered a discount without even being asked and the 2 groups checking out after us had the same so I presume everyone received it. We would far rather have had hot water and a relaxed good experience at breakfast. Sorry to be negative but the stay was spoilt. The room was ok, there was plenty of parking.

    « Excellent value and service. »

    Stayed for 3 nights. Breakfasts were excellent and freshly cooked, with good selection of fruit. Used restaurant once in evening and the food was excellent and very good value. Room was in new part of hotel and which was quiet and comfortable but a little dark. Overall enjoyed our stay, very helpful and friendly staff, great location for exploring Suffolk / Norfolk.

    « Last minute booking »

    Have been meaning to write this review since April so apologies to the hotel. That said I had a lovely birthday getaway at The Brome Grange. Nice staff, excellent food (chef is amazing!!!) so good that my partner commented and he never expresses much so it must have been good??. Mini facial and massage were included in the deal: The massage was the best I've ever had (thank you Dan) - so good I paid for another the next day myself. The facial was good too so much so I didn't need to wash my face for two days and no oily forehead!!! The only minus was had problem with the toilet which took 3 phone calls to finally get sorted but it didn't spoil our time there. Suffolk itself is underrated I think and will be going back to that region again.

    « A mixed bag - some good things, some not so good »

    First the positives -Staff very polite and friendly. Food excellent. (breakfast and evening meals) General public areas clean, tidy and well presented. Bar well stocked. Receptionist changed the room when we found that self catering cottage had steep, open tread stairs to the bedroom. In other words not pet friendly/practical. Not mentioned anywhere and I had rang before hand to check all pet friendly rooms were on the ground floor. The negatives. The overall cleanliness of the room was disappointing. When mentioned the bed was moved to clean behind but that I think just released more spiders. Towels weren't changed. The description of the hotel was that it was in 4 acres of grounds. The grounds are actually a field that is to the side of the hotel, and not usable as covered in thistles. As we were taking the dog with us this was particularly important and why we booked in the first place.

  • 4
    « Wedding weekend »

    After a fraught journey was welcomed by very professional staff. The garden room was a little tired but bed was extremely comfortable. The venue was lovely for a wedding reception. Breakfast was ok but the serving area was a little untidy. The lovely young man who hosted at the wedding reception seemed to work 24/7 ... ultimate professional. Overall this venue wins points on its staff. The rooms could do with a bit of attention but nothing major. Affordable and comfortable. Lovely location. Very reasonable prices for drinks etc. Would recommend for a weekend getaway.

    « Fantastic staff and lovely hotel! »

    Myself and a group of friends stayed for one night on a Friday in August and really enjoyed the whole trip. The staff are extremely friendly and really care about the personal touch with their service, with the guests and also with the food which was fantastic. The rooms were all lovely and we enjoyed a nice drink in the bar area which is very cosy.

    « A thoroughly enjoyable anniversary break »

    Stayed here with my wife for our anniversary and were delighted with the friendly efficient service. Stayed in a superior room which was large with a king size plus very comfortable double bed. Modern, well decorated room with flat screen TV and tea and coffee making facilities. The en-suite was a large room with a double shower cubicle, toilet and wash basin. Very clean and fresh with ample towels. We stayed two nights on a bed, breakfast and evening meal deal and were extremely pleased with all of the meals we had. The evening meal choices were very good for each course and the sizes were generous, presented with a flair and delicious. Breakfast was also very good with a selection of fruits and cereals with the hot food being cooked to order. Wine and beer was also not expensive. Will definitely stay here again. Only negative point was that there is no air-con but they will supply fans on request.

    « Pretend your camping »

    This is a very tired hotel, the rooms need modernization and a good clean. The bed was clean and the towels were fresh but the room in general lacked that nice fresh feel. We had dinner which was excellent, but this was let down by breakfast which was cold. The staff were very helpful and the general ambiance was good, just pretend your camping and a couple of nights stay goes quite well.

    « Started badly but ended well »

    We were booked into the cottage for 2 nights B&B but found it incredibly hot and very noisy as it backs directly onto the busy main road outside. The "self-catering" element is practically non-existent as there were no glasses, but about 30 knives and forks. A quick over haul of the kitchen wouldn't go amiss. Also appreciate that the cottage has not been refurbished, like other areas of the hotel. There is a great space outside the cottage, so when it is refurbished, a small patio area with tables and chairs would be a great selling point. Double glazing, air con, a new bathroom and a better equipped kitchen would make this little cottage a great place to stay and you could attract more of a premium for a nights accommodation - appreciate there may be limitations due to age of building. We enquired about moving to a different room given our bad nights sleep. Thankfully there was another room available which we duly accepted and stayed in the following night. What a revelation, the room was spacious and quiet and nowhere near as hot as the cottage. We were grateful to be given an alternative room. I would perhaps have given the hotel 3 stars given that the cottage was 2 stars (at best) whereas the room was a 4 star review, but on the balance of everything I feel that a 4 star review is appropriate. The hotel was excellent value for money (not sure whether our room would have been more if we'd had that from the start) but no extra charge was levied. We only ate breakfast and whilst it was tasty, it was a bit hectic at times with crockery running out several times. If the hotel knows how many guests are staying, why not leave out enough plates, bowls etc to cater for everyone. It would also have been nice to be given a pot of coffee on the table too. But these are relatively minor gripes. We didn't go hungry! We only had one drink in the bar. Reasonable prices and a good selection of drinks and local beer/cider. A bit more attention to detail on a few things and this hotel could be a gem. Staff were very friendly and provided good level of customer service. The price represented great value for money. Any more and the review would have been 3 stars! But taking everything into account it was a good stay.

    « Lovely meal and great service »

    We went for dinner in The Courtyard restaurant. At first we were disappointed as the menu excluded items that we saw online (as we had already selected before going) however I wasn't disappointed with my second choice, neither was my partner. The mains and desserts were well presented and delicious. We will be back.

    « A good place to stay. »

    This is our fourth visit to Brome Grange, which gets better at each visit. As ever, the staff are super and can't do enough. The place is spotless and the catering excellent. Niggles: We ordered a Daily Telegraph, but only got four out of eight. Little explanation for this and I suspect that an early riser might have been nicking ours! The wifi is also flakey and our room tv was a bit of a joke. No ITV basic programmes available so we missed some of our favourite programmes. This really needs sorting out. We usually stay in the "Sheds", as we affectionally call them, but this time were in the main house, which is extra. For what we paid, we expected everything to be perfect and it wasn't ( See above). This hotel just needs a little more care and attention from the owners and then it would be five stars.

    « Delighful »

    Not my first stay at this hotel but will probably be one of many. From the moment I arrived everything went smoothly. Check in was a delight with the wonderful Sarah, (Whom I believe is destined for great things) My room was impeccable with space, good wifi, lovely bathroom and a good night sleep. The restaurant is very good with a varied menu and a fine dining experience. The courtyard and garden are a nice place to enjoy a drink. If you fancy some exercise there is a small gym, adequate for most business or leisure travellers, a hot tub and a steam room (remember to switch it on 30 mins or so before you go in) A lovely stay, only wish it had been longer. Another favourite to add to my list.

    « Mid visit review »

    My partner is staying here during the week in order to work nearby. I have popped up for a couple of nights and I thought I would write a review. Our room (superior double) is very spacious and comfortable. The bed is huge! This evening we ate in the restaurant and we were expecting the food to be fine but not spectacular. I have to say though that we were more than pleasantly surprised! I chose the Thai chicken curry. It was succulent and so delicious that I asked the lovely waitress to thank the chef! My partner chose the burger and he said it was absolutely delicious. Again, we passed on our appreciation. We finished the meal with Eton mess for me, which was served in the most beautiful way. My partner chose ice cream, which he again found very tasty. Usually, we would choose a different place to eat for a second night but not this time! We shall be back again tomorrow!!

    « One night stay to visit friends »

    We booked the hotel as it was near where our friends live in Suffolk. Staff were friendly and welcoming and we were initially given room 24. When we got in the room it was a suite with bathroom, small boxroom lounge and bedroom and looked a bit dated but ok. We then tried to open the windows to get fresh air but realised the reason the room was so hot was that we were above the kitchen and the windows were closed so that you didn't smell the kitchen extractor fan immediately below. We had to shut the windows again and luckily they were able to move us to another room 2 doors down. Still in the original part of the building and with an en-suite. Room had obviously been updated. It was fine for a night but the small double meant for regular turning and again we opened the window for fresh air but had to close it as we were above the bar this time and people sat under the window to smoke. Also bathroom has those macerator toilets and drainage which caught us by surprise in the middle of the night! In conclusion all the staff were very helpful and polite but the facilities let them down. We won't be staying here again.

  • 4
    « 2nd week in a row »

    Been at this hotel for the 2nd week now with work. The rooms are nice and clean, some could do with a lick of paint but can live with it. The beds are comfy. The food is very nice too. The only down fall is there are a lot of flys when your trying to eat. The staff are amazing and very friendly and accommodating. The other down side is some mornings outside is a terrible smell. Smells like dirty socks. Apart from that a very good hotel! Will be back again next week Monday!

    « Restaurant review »

    Has friends were staying at this hotel we thought we eat there one evening. I have given it an average score as that is what it is average. Menu is average Food is average Service is average Driving into carpark is a little trick due to the amount of potholes but as it's been dry they were easy to spot. Maybe in the wetter / darker months these may cause an issue, especially as you have to walk on this section of driveway to gain entrance to the main building.

    « Dog friendly venue »

    Our labrador Nik decided to take us on a break at short notice. After a telephone call to Julie at Brome Grange we booked a twin room including Nik for two nights at a very competitive price including breakfast. Our accomodation was ground floor opening ontothe main courtyard carpark. It was roomy comfortable and clean. Our only criticism was that the decor was a little tired and the shower could be more powerful. Neither were enough of a problem to deduct points. Nik was treated like royalty and we found allthe staff very helpful and friendly. The breakfast was traditional, served rather than buffet style ( much better ) and we ate in the lounge in the evening ( again excellent food, a good selection and good value ) The only room Nik coulf not go in was the restaurant (no problem) We were located approx 25 miles from the Suffolk coast and about the same to historic Bury St Edmunds. Extensive area behind hotel to walk the dog.

    « A really enjoyable stay »

    My family and I recently enjoyed spending a few days in the self catering cottage attached to the hotel and had a lovely time. All of the staff were excellent. Very welcoming, helpful and friendly. The cottage itself was a little quirky and slightly tired looking. However, to us, that somewhat added to its charm. On the first evening we had a meal in the restaurant, which was superb. By far the highest standard at a Best Western that I have experienced. Having previously stayed in a Best Western near Penrith and given the cheap price for the accommodation at this one, both Kat (my wife) and I did not have high expectations - we just needed an affordable place to stay. However, we need not have worried. It turned out to be excellent value and even the gym/mini spa was included in the price of our stay. However, if there was one criticism of the place it would be the lack of cooking facilities in a self catered place. It didn't really affect my family as we brought our trusty juicer and blender but all there was to work with was a fridge, a kettle and a microwave. I would have thought that there would have at least been a toaster and possibly some form of hob (even if it were a portable one). Because of the lovely weather, we were happy to eat cold dishes and do our own bbq but the cooking facilities are extremely limited. If you were the kind of family who wanted to cook whilst in your self catered accommodation then this may not be the place for you. Our children also slept on fold out camp beds, which didn't look the comfiest, but I they seemed to enjoy the adventure of it (aged 7 & 11). These are the only things that knocked my review down to 4* from 5* but the place suited us ideally, and we most certainly will return.

    « A very pleasant surprise! »

    Booking a Best Western has not been a good experience for us in the past, but looking for a last minute, self-catering place to stay in Norfolk/Suffolk in the middle of a school holiday, costing less than £500 for just 4 nights is like looking for a needle in a haystack! However, we found that this particular Best Western had a little self-catering cottage available, at a price that was within budget, and near plenty of good places to visit. We didn't expect a huge amount, going on past experiences, but what we got was quite a pleasant surprise. On arrival, Sarah on reception couldn't have been more helpful. First an offering of water for myself, husband and two children, followed swiftly by a tour around the facilities that we would have access to (a mini spa with steam room, hot tub, gym, and foot spa which we made good use of during our stay), restaurant, bar and outdoor seating area (it was a nice day), before our jaunt over to what would be our 'quirky' cottage for the next few days. The cottage we were told, was on the list of refurbishments yet to be completed, and that is indeed something that needs doing. However, despite the peeling paint in places, old style, single glazed lead lined windows, mixer tap shower and mismatched furniture and upholstery, it really was quite quaint and quirky. Outside there was plentiful parking and there were two foldaway beds provided for the children in the living area. Left to our own devices, we decided after such a long journey to book for dinner in the hotel restaurant. Again, past experiences meant we were expecting much, but it was a beautifully decorated place, perhaps the food would match. We hoped it would be, as it's not the cheapest of places to eat. Once again, we were pleasantly surprised. Service was wonderful, and the food, quite frankly, was beautiful. Well cooked, well seasoned, and a lovely range of things to choose from on the menu. So why not a 5*? Well, given the quality of the accommodation, there couldn't be a fifth star to this review. It's not that it was bad, but we were fortunate that we had been planning on prepping our own juices for breakfast (brought the juicer). if you'd have fancied toast or a fry up, you'd have been out of luck as a toaster and hob or cooker were not available. Despite the write-up on Expedia stating that it had a full kitchen, there was just a kettle, microwave and fridge. A definite lack of cooking utensils as well as appliances, meant even if you wanted to have your own BBQ, which we did (we bought disposable ones - not one provided by BW), meant that we were using regular cutlery to tentatively turn our burgers. There were no glasses, so teacups were used for every drink until we went out and bought some beakers for the children. It's not unusual to have to bring your own teatowels and washcloths, but it might be worth mentioning in the write-ups too. With the weather being so warm, we were a little unfortunate not to have been able to leave the door and windows open, as the big kitchen bins were just across from where we parked our car, meaning the rather awful smell permeated the building if we left it ventilated. Can't be helped I suppose, but we did notice that the bins were overfull, so the lids weren't down properly which would be what caused the smell to travel so badly. Despite there being plenty of parking, on one morning we had to ask staff to move the bins too, as they had blocked our exit. Finally, on our last evening we had to prepare to leave at 4am for a funeral, but when we tried to get parked outside the cottage to load all our gear into the boot, it was again blocked, this time by other residents vehicles. It would be useful for staff to notify residents that the cottage is in use perhaps, or have a sign saying no parking, as it meant we had to cart all our stuff from one side of the cottage to the middle of the car park in dribs and drabs at 4am. At any time of the day it would have been a pain though, to be fair. None of the negatives mentioned though, have outweighed the positives of our trip, which is why we still maintain a 4* review for Best Western Brome Grange Hotel. Get those refurbishments done, fit the kitchen properly, and perhaps look at some more clear parking arrangements for the cottage, and it will be a truly lovely place for a family to stay. Thanks for helping to make our short break a really good one. We shall most definitely be returning. I just hope the price doesn't fly out of our reach once it's been done out. ;)

    « Plastic flowers »

    If you like plastic flowers, dated decor and are willing to eat elsewhere this is the place for you. The bedroom in the courtyard was spacious. That's the only good thing I can say. When we complained to the manager about the food we were offered a free night there. No thank you. Best Western--- this hotel really lets you down

    « Good & Bad »

    The main hotel has recently been renovated, nice bar area with real ales always a bonus, really good evening meals. usual buffet breakfast plenty of hot & cold food including good choice of fruit. Spa & beauty rooms but no staff so several ladies in the party left disapointed. The garden rooms are dismal & frankly not very clean one of our ladies bought some bleach in a vain effort to clean the toilet, Such a shame that what could be a nice hotel is let down by poor housekeeping & lack of attention to detail.

    « Fantastic Group Event »

    We held a group event for 27 members over 3 days, the staff and organisation are brilliant, attentive and helpful, the rooms are well appointed, the restaurant consistently creating fabulous meals. We recommend this hotel very highly if you are planning an event.

    « Rooms in main hotel far nicer than courtyard area »

    Have stayed here twice now, both on business. The second time, due to a summer offer, I went for the executive room rather than the standard; what a difference. The standard doubles are in the courtyard / car park area and have the feel of an American Motel. Being a female on my own I didn't feel particularly safe. The executive double was in the main hotel and was very clean and modern. Food is of a good standard and quality, both evening meal and breakfast.

    « Dog friendly hotel »

    After travelling all day on the ferry from The Netherlands we chose this place as it was a good distance from the port in order to drive north. We arrived and were promptly shown our room which was a really good size for three humans and one dog, clean and inviting with plenty of tea and coffee too. We went into the bar for something to eat but they had stopped serving food, so the lovely lovely barman helped us to find a take-away so we didn't have to go to bed hungry. The dog was welcome in the pub which is always a winner with me. The bed was sooooooo comfortable we had such a good nights sleep. Breakfast in the morning was faultless and we all enjoyed our visit. Thank you all, but especially to the chocolate loving barman who made our night!!

  • 5
    « A last minute "find" »

    We were drivng around looking for a hotel for the night, having been let down by the one we originally booked. The Brome Grange was far superior and we were delighted to be warmly welcomed by Sarah at reception. She is very professional and showed us a room, No. 4, equipped with a beautiful wooden bed, before taking us on a tour of the hotel and Tracey served us a welcome cup of tea in the bar. We had an excellent dinner, chosen from a well balanced menu, and a delicious red wine. My partner was not feeling well and Tracey asked if we would like our meal sent to the room, a lovely gesture. However we stayed on in the dining room and then made our way to bed. Next morning we woke early, and enjoyed a good breakfast in the dinng room. We would highly recommend this hotel, for the professionalism of the staff to the charm of the building, and the amenities offered.

    « Very welcoming »

    Stayed for a couple of nights as a quick mid week break. In arrival we had a friendly welcome and shown around the hotel and to our room. This hotel has obviously had bits added on over the years and it is a Warren of corridors and staircases which adds a bit of charm and adventure. We were staying in the newer it of the building and the room was large and lean. There was no bath but a huge well powered shower. Even though this was the hot estate day of the year the room temp was not too bad and there was a fan to move the air around. There are only a couple of negative points about the room, the wardrobe almost covered a huge hole in the wall which had obviously been created to gain access to the bathroom plumbing and not made good. Secondly the large very comfy bed had legs that stood out proud and it took a couple of stubbed toes or so to remember to stay clear. We had breakfast and dinner in the restaurant and the food was tasty. There were a couple of ingredients missing from both the breakfast and dinner choice but having said that we enjoyed the food. The bar is in the old part of the hotel which was pleasant and a good place for pre and post dinner drinks.

    « Lovely hote,l nice rooms, friendly staff »

    Have stopped previously as well as this week. Booked via BW central reservations and asked for an upgrade. On arrival was given an upgrade and shown to my room by the receptionist Sarah who was so polite and professional. Room was large modern and clean with powerful shower. At in the bar , food and service was excellent. Had a good night sleep in comfy bed although if you are a light sleeper would suggest you ask for a room away from the road. Would happily return to the hotel and recommend it to others

    « Spa day »

    My daughter and I had a lovely meal, expectionaly good food, and a very relaxing time in the spa and steam room. Dan, the manager was very pleasant and helpful as was the other staff members making us feel very welcome. If you do not want the hassle and bussle of a busy spa then coming to the Willows at the Brone Grange will achieve to relax you

    « Excellent stsy »

    We stayed at this hotel for the first time, and right from the start we were felt really welcome. The receptionist was kind and friendly, and even showed us to our room. The bedroom was clean and well decorated. It was one of the recently hottest days, and although no air conditioning in bedroom a fan was provided. The restaurant and staff was very welcoming. They presented us with a 2 or 3 course priced menu, however as we only booked B & B, and did not require a full meal, requested a smaller menu which had a good choice. The meal was excellent. Lovely quality and nicely presented. The breakfast also had the usual full English which you had to order and was freshly cooked. An excellent stay in the Countryside.

    « Weekend Break »

    We booked two rooms for a weekend break with friends and cannot speak highly enough of the rooms and the friendly staff. We ate in the restaurant one night and the quality of the food and the presentation was excellent. I would recommend this hotel to anybody. - Excellent

    « Much much better than anticipated »

    Brome is situated on the A140 midway between Ipswich and Norwich. Our visit was simply a break from children and grandchildren. This may sound harsh but we do love them dearly. It is just sometimes refreshing to steal away. We were not expecting much but our opinion soon changed. We were pleasantly welcomed into the hotel and from that point on the staff were attentive and showed a zeal to make the stay as pleasant as possible without intruding unless asked. The rooms we had had recently been refurbished and to a good standard, parking was adequate but the most surprising of all was the standard of the food in both quality and presentation. I am hesitant to recommend it but only because I would not like it to fully booked when I next try to visit.

    « Last minute stop for lunch »

    We had two hours spare and decided to go for lunch we tried two other local places one we were turned away from as they were closed until 12pm (we arrived at 11.45!!) The next had the entire entrance bollarded across so last attempt the Brome Grange. We found our way to the bar and were met by a cheery assistant and ordered drinks and shown a nice lunchtime menu. I had Hunters Chicken which was nicely presented and very filling. My wife had Chicken burger in a Brioche bun with relish and mayonaise equally filling. All in all very tasty and we were pleased to be welcomed so nicely and attended to by the friendly staff. We got looking at the rooms and offers too whilst we were there and would seriously think about a stay. Quick observation the front of the old Brome Grange where they have tables etc could do with some nice plant pots etc to make it more of attractive for sitting out in (if we get any summer).

    « Can't fault it! »

    My wife and I chose to stay at Brome Grange for our 10 year anniversary and we were delighted that this was the choice we made. From the moment we walked through the door the staff were simply brilliant. Those on reception were helpful and friendly, the waiting staff attentive, the food was superb and the staff in the spa were approachable and very knowledgeable in helping us chose treatments to suit our needs. It was the little things that made this place stand out such as the staff posting a card to the room congratulating us on our anniversary as well as a complimentary pudding! The room was very modern and spacious as was the restaurant, the bar area with it's open fireplaces and country pub feel added to the charm of the place combining the original buildings alongside the modern extensions. Overall it was a beautiful place and experience and as mentioned in the title we can't fault it, the service, the staff, the food and the spa were amazing and we can't thank them enough for making our anniversary even more memorable. It was a long drive from Manchester but 100% worth it. We would definitely come back again.

    « Ideal for large groups »

    We stayed as part of a car tour and as such there is plenty of parking space for trailers cars etc. The staff were very helpful and friendly. The room was clean and spacious and ours had a balcony which was an added bonus

  • 5
    « Gardens of Suffolk »

    The hotel was very pleasant, we stayed in the new part and all the facilities were great. The staff were exceptionally nice, nothing was too much trouble and the Manager was always on hand to make sure any problems were sorted out straight away. The food was very good. Would stay at this hotel again if visiting the area.

    « Good food »

    We stayed here with a coach party in late June to visit gardens and nurseries in Suffolk. After a difficult journey, flooding and road closures, we arrived to find we had a room in a Chalet joined to others in the very wet puddled court yard. Our room was VERY tired, the door was difficult to open and almost impossible to open from the inside, we had to 'lift' the door, holding only the lock to get it open! The carpet was the best part after that it went downhill, the bathroom must have been fitted at least 30 years ago, the hot tap never turned off, the basin and bath needed to be thrown away. The floor was wet, painted black concrete, cold and really not anything good to say about it. The radiators were very large and very hot when we turned them on to dry the place out. The 'hut' did not have double glazing as the car park was behind our hut it noisy when cars 'swung' in during the night/ early morning on a gravel base. The beds were soft and fairly comfortable but we both felt nervous about them as we felt they could be damp but they were not damp. We did report all these problems but nobody got back to us We had our 3 evening meals at the hotel served in the tithe barn which is a very pleasant place to eat in, although detached from the main hotel, we got wet when moving from our rooms to the barn. The food was fairly standard in content but beautifully cooked and served hot and with speed, the bar was well stocked and a good time was had by all Our overall experience was good the staff always friendly and helpful, but please stay in one of these 'huts' in very wet miserable weather to experience our comments!

    « Good food, pity about the accommodation »

    When booking by phone we asked for a quiet room and were told that all their rooms were quiet. On arrival we found that the room was more like a semi-detached cabin in a row of such, one on each side of the parking area behind reception and the main building. We had been given one at the end nearest the A140, a busy main road with heavy goods traffic to Ipswich which is fairly continuous. There was no double glazing and the walls were thin enough to hear our neighbours voices clearly and every time they closed a door or drawer in their room. There was a peanut on the floor of the room, though it looked clean otherwise (snacking cleaners?) and a rip in the reverse side of the duvet cover. The mirror over the basin in the bathroom had lost some of its silvering at the top but was usable and the bath water was lovely and hot. The evening staff when we arrived were lovely and went out of their way to be helpful, not least the chef who made special efforts to see I had my dairy -free choices from the menu. Our meal was good, wine was excellent, a pleasant evening all in all -until we needed to sleep. Next morning the staff seemed less happy. Maybe a large group of exuberant Danes had worn them out by 9.a.m. At £99 per night it was more than advertised on the website, though not bad value for DBB but not an experience I'd willingly repeat.

    « Can recommend »

    Very good hotel. I stayed in one of the rooms in the main area. Very comfortable and a good size. Very helpful staff. Nice lounge/bar area. Restaurant was well priced and good value. Event in Tithe barn was a bit noisy.

    « Weeks stay whilst touring Norfolk and Suffolk »

    Very pleasant stay, with very attentive staff. Room very quiet, if planning to stay try for one of the rear rooms at the back of the main car park. Food was very good, we were part of a large party touring the area in vintage cars, and the staff catered for us very well indeed. All in all a very pleasant stay.

    « Very Cosy Stay, Good Home Comforts. »

    We staying in one of the annexes which was basically a 1 bedroom small house complete with kitchen, living room and upstairs bedroom, absolutely loved it, very quaint and comfortable. Would certainly stay here again if we are in the area. There was a wedding on during our stay but as we were outside the main hotel across the car park we didn't get disturbed. Breakfast was the usual help yourself so no complaints there either.

    « Excellent hotel »

    Stayed here for my Dad's 80th nearby. Room 37 in main block, facing road but very quiet and cool in summer. We have a thing about hotels with low water pressure but this was excellent with an excellent shower and newly refurbished room. Evening meal was good; usual pub grub. Breakfast excellent and very tasty. Staff friendly and efficient. Sarah on reception showed us around properly and took us to our room. There's nothing not to like and up to usual Best Western standards. We'll be back!

    « Good place to stay for DB&B »

    Stayed in first floor upstairs room at the back overlooking field of daffodils,very quiet. Room appeared to be newly refurbished and was very comfortable.Plenty of parking. Ate in the hotel restaurant in the evening- good food at reasonable price. Breakfast was also good though would have preferred coffe pot on table or a mug rather than having to ask for refills of cup.

    « Excellent hotel for staying with pets »

    Quiet hotel located about 50 minutes from the coast and other major attractions. Pet friendly rooms are a good size and surround a courtyard so no need to traipse along corridors through numerous fire doors at night to let dogs out! Large bathroom but lighting rather dim. Staff very welcoming and dinner and breakfast were good with a wide choice.

    « A little tired but otherwise acceptable motel style hotel »

    The staff were really helpful, breakfast was similar to other Best Western hotels but unfortunately I had to send the black pudding back ( it had been cooked some time before but kept hot and was like a crisp). The room we stayed in was of a good size but some of the furniture needed a coat of paint and the bath had been re-siliconed but they had not taken off the previous layer and it looked a mess with lots of mould by the shower door. I like white towels but ours looked a little grubby. In general the room needed redecoration, main lights did not work but the bed was comfortable and very clean.

  • 4
    « Bank Holiday Break with Friends »

    We stayed here for one night over the May Bank holiday as a getaway with a couple of friends. We thought that the dinner/bed/breakfast deal was great value for money. Our rooms were lovely and the evening meal was good. The steam room wasn't working. Unfortunately the 'out of order' was put on the door to the jacuzzi which was in working order, though covered over so not very welcoming. The receptionist helped sort this out. The food at breakfast was cold, though staff seemed keen to resolve the problem. All in all we had a pleasant stay.

    « Peace and Relaxation! »

    We took a much needed short break at Brome Grange and came away feeling we had had a two week R&R stay! The bed was really comfortable & well proportioned (I am a bed fuss pot having broken spine some years ago). Quality toiletries in a good size bathroom with extremely efficient shower & super-size fluffy towels. View out over what may have been a nursery field at one time full of daffodils and rabbits jumping around. Very quiet site, excellent restaurant and bar, and all staff are top notch, happy and cheerful. Easy to find near Diss, back, plenty of free parking and Wi-Fi. Thoroughly enjoyed everything at our visit and plan to go back very soon for another dose of tranquillity!

    « Average is about all I can say »

    A well deserved weekend away with my husband.... On arrival you can see there is some sort of work still going on although car park area looks tidy and welcoming. Greeted by the receptionist who said I'll show you around and take you to your room, we followed her only for her to open a door to a corridor and she say ' bar and restaurant down there', that was us being shown around!!! Off to our luxury room which was tidy and clean with very a small double bed. The shower room was again very small, it had a large double shower which was lovely but the hand basin was opposite so very tight getting in and out without banging yourself. We booked for our evening meal for 8pm. On arrival we were handed an A4 sheet of paper folded in half with the menu on and another smaller piece of paper with the 'specials' on, both of which were very tatty. We were then told that the main meal on the specials was no longer available and that the hock terrine was also not available and if we wanted the rib of beef it would be a 45min wait!!. So we chose our meals I had mackerel followed by steak my husband had asparagus and poached egg followed by steak both to be cooked med/well. My mackerel was soaked in grease so was very unpleasant to eat there was no offer of bread or rolls and the steaks were one over done and the other under done, they both came with a large mushroom which had so much salt on it that you couldn't eat it. my husband commented to the waiter who said he would tell the chef. Breakfast in the morning was the best meal of our stay. The second evening we decided to have a 7.30 sitting to see if there was more choice again the specials main meal was unavailable but we were able to try the terrine which although very salty was better than the mackerel. I had scampi and my husband had a homemade burger both of which were average. The next table ordered the terrine only to be told it was now unavailable!!! Breakfast on the second day was a disaster it was for some reason self service and although in covered trays was Luke warm and anaemic looking. Waitress service was also poor with one waitress spilling olive oil all over one couples table narrowly missing someone's lap! Although we were not overly enamoured with the service and quality of service the bed was comfy and I slept well. This is definitely is no more than a two star accommodation and canteen food.

    « Disappointed »

    I think the kitchen were having a bad time when we visited! The room was fine, staff very good and always smiling, but sadly on both nights we stayed our main courses were very overcooked and therefore dry, and staff very promptly offered to reduce the bill. (Making us wonder if this has happened before!) The desserts were amazing though! Would we go again? Possibly, as everyone is entitled to a second try!

    « Night stay »

    We stayed the night over bank holiday.we done a dinner stay and breakfast stay.the rooms were lovely couldn't fault anything in the rooms.the staff were very friendly and very helpful.we booked in for dinner at 7pm.we had a choice of a 3 course meal.the food at dinner was lovely and very hot and presented very well. Had a very good nights sleep and not much noise about either. We went for breakfast in the morning early about 8.30 am. Again the staff were very friendly

    « best western Brome grange hotel »

    The weather was awful but the Hotel and all the staff were very cheery with a sunny outlook, they made the stay as comfortable as possible for us. When booking I explained we are disabled and the room allocated was perfect, large so it would allow us to bring in the wheelchair if needed the walk in shower was large and easy to use. The reason for picking this hotel was to both use Tesco's coupons and visit nearby Bressingham Gardens both of which where fulfilled

    « Disappointed »

    Miserable staff roast beef tuff as ol boots red wine soposdeley Merlot more like cider vinegar no access to hot tub rooms were dusty toilet paper like sand paper bed sheets were creased breakfast was late no bath mat in my en suite no ariel on the TV no biscuits to have with my tea definitely will not be staying again ever very disgusted with my stay I don't rate it any stars shame because with the correct staff could be a lot better

    « Two sides of coin »

    This hotel is a curates egg. Looks like they are doing a complete rebuild/refurb. The new part is a delight but the courtyard rooms are old and in desperate need of a makeover. The restaurant was fine although on a Sunday evening they only had a limited specials menu. Would like to have tried the a la Carter. Breakfast was good. Staff were friendly and welcoming.

    « Enjoyed our stay at this friendly little hotel »

    All the staff were helpful, friendly and went out of thei way to make our stay enjoyable. We thought dinner was excellent and exceeded our expectations. Would certainly recommend this location. Thank you to all.

    « Lovely weekend break »

    Stayed here on a 2 night deal but upgraded to a superior room. This was in the new extension and was well worth the extra £s. Hotel very clean, staff very friendly and helpful and food was excellent. Had a very nice bar area with a nice log fire which was very welcoming on a cold grey afternoon but not many guests seemed to use this. Well placed for visiting Norwich and coastal resorts in Suffolk, would stop here again

  • 4
    « Quiet little hotel »

    Staff very friendly. Lovely room with slanted ceiling, watch end of the bed though as wooden and kept knocking shins when walking past it as edges stick out and got covered in bruises. Unfortunately sauna not working but lovely whirlpool. Not a great choice of Chardonnay wine and tasted rather warm so had to change my choice of drink. Food very nice but service a little slow at lunch in the bar and at breakfast. Evening meal fine. Lovely surroundings, beccles worth a visit

    « Outstanding service »

    It was my first time staying at this hotel, and I have to say that the service was exceptional. Friendly and welcoming from the moment I arrived. The hotel has recently been renovated and the new facilities are perfect (gym, wellness centre etc), the restaurant also offers fantastic food. The rooms are spacious, modern and clean. I would definitely recommend this hotel to anyone who's passing through.


    This is a lovely hotel near Eye in suffolk, in a quiet location, ideal for a base to visit the attractive towns and villages in this area and also into nearby Norfolk. It is in a stand alone situation set back off the main road in its own grounds, the accommodation has been built around an old English pub, which is now integral to the hotel with real wood fires in the bar and lounge, the small town of Eye is close by as well as a few restaurants and pubs. The rooms are spacious and clean with good decor, tea and coffee making facilities, there is a small gym and a steam room and jacuzzi, this is the only area that we found that could benefit from a little TLC. Overall a nice place to stay, if you like it quiet, the staff are very welcoming and friendly and the food is very good, with a varied menu with plenty of choice, changing daily, real ale is available in good condition, all reasonably priced and they do offer great bargain breaks.

    « Wonderful silver anniversary and birthday celebration party weekend »

    Our relatives travelled from all over the country to stay with us all weekend and celebrate. The service was excellent from start to finish. Lovely meal together on the Friday night in the Courtyard restaurant. Just cannot fault the service and care of Julie (Manager) and Mandy (events manager). Breakfast was comprehensive and cooked to perfection. Our celebratory family meal in the afternoon was superb and went so well. Followed by a wonderful evening in the Tithe Barn with family and friends dancing the night away. The rooms (8 rooms) were very clean and comfortable with all amenities included. Wifi was very much appreciated by our teenagers! Nothing was too much trouble. I was actually pleasantly surprised that considering the hotel is seated right beside the A140, you would never know. The soundproofing in the rooms is amazing. A memorable, thoroughly enjoyable weekend was had by us all. Thank you so much Julie, Mandy and all your staff!

    « Surprising little gem »

    Being right on top of the A140, and with the amount of traffic that uses this road I thought that a good nights sleep would be difficult. Wrong! The glazing and sound proofing was excellent. My room was in the new part of the main building with a huge roof light window that allowed great amounts of light in, and opened to provide great ventilation, but you do now hear the parade of Scania's and Volvo trucks bound for Ipswich. Crisp, clean, modern decor tempered by a traditional village bar and a spacious restaurant area, and a fine and tempting menu, together with friendly and attentive staff topped off a good week here. I look forward to a return.

    « very happy »

    had a very pleasant stay here staff went out of there way to please us.The food was great .some of the rooms a bit dated but asked if we could change room and was complementry upgraded very impressed.Would defiently stay again and recommend

    « daughters wedding »

    stayed the night before and night of my daughters wedding. I know we didn't have wedding there but had 6/7 rooms for 2 days. My daughter and I was in room 1 family room. BED WAS HARD. THEY BROUGHT 4 BREAKFAST TO ROOM ALTOGETHER SO SOME WHERE COLD WHEN THEY GOT TO THEM AFTER HAIR/MAKEUP ETC. HAD TO ASK FOR TEA/COFFEE TO COME. WE ASKED FOR BOTTLE OF WATER. THEY DIDNT BRING GLASES AT FIRST. WANTED TRAYS OUT OF WAY TO BE ABLE TO MOVE IN ROOM TRIED TO RING TWICE NO ANSWER SO WENT INTO RECEPTON. if you go for breakfast it is ok had it there second morning. you would think they would look after you more with room service as you have to pay for this. watch out when you go to pay they try to charge you more.

    « One night stay »

    Stayed here for one night,room was in courtyard, very comfy and had all amenities we needed. Enjoyed evening meal and breakfast. Staff very good and attentive. Only down side was loss of signal for mobile! Had a great nights sleep and refreshed for next day's journey

    « Improved but... »

    I have stayed here on several occasions and have to say that the improvement was good, however ... We had a room in the newly refurbished block, the room was large, quiet with the usual things like tea making facilities and ensuite with shower. The bed was large and very comfortable, lots of lights and a TV. The let down is with the housekeeping staff, the room itself was very clean as was the bed linen, Some of the towels were threadbare and looked like they had been left behind by a guest, we had to ring down to get towels as the second day none were left, only beverages were left for one even though there are two of us. The shower is still not clean and the bathroom has water stains down the wall and it smelt musty. Breakfast was much improved, could have done without the plinky plonky Disney music playing constantly. The quality of breakfast was good but we played the 'Lets see what we get today' game each day we asked for exactly the same but the breakfast was always different, day one we got full English with two eggs, no tomatoes and a teaspoon of baked beans, no coffee refills offered. Day two full English one egg, huge helping of beans one of us got mushrooms one didn't. Day three full English one egg, plus everything else Toms, mushrooms, hash browns, sausage, Bacon, ample beans and endless coffee!.. Service was hit and miss I guess the first two days we had a trainee who is not to blame ...the trainer was. One thing I felt odd as waiting staff cleared tables they sprayed tables it was like being on a log flume, bit damp...let alone the fumes. we had to wait for ten minutes to get wholemeal bread for toast by which time breakfast was cold. The reception staff were great even though our key had to be reset every day. Overall I thought efforts/improvements have been made just need someone with an eye for detail

    « Oh dear »

    Dated decor, dirty, poor standards of housekeeping. The standard of the reception area, restaurant and main hotel were miles away from the grubby, dated room in the ground floor area we were allocated. The grassed area outside the rooms was unkempt and scattered with litter. An alarm sounded at 4am but as reception is unmanned from 11pm to 7am there were no staff around to explain/assist. Manager's response to my complaint about the standard of room was for us to ask for a refurbished room on our next visit!

  • 4
    « The complete package »

    A group of four of us had a fantastic spa package with lunch, dinner and an overnight stay. The spa (massage, facial and nails, use of gym, steam room and jacuzzi) was perfect - Dan and Leslie really went out of their way to make it all special for us. The hotel itself and restaurant was lovely, if a little tired looking in places and with quite a long wait for the food (although the food was very nice and we were given a complimentary bottle of wine for the wait). Good size, clean rooms with all amenities. Excellent, friendly service throughout. Honorary mention for Jonathan Perfect (what a name!), and a double thank you to Leslie and Dan. We will definitely come back for the next birthday treat!

    « Appalling tired room »

    The worst room I have stayed in -mould and damp on walls, ant colony and spider web over the glasses. Only gave a point because the staff are friendly. Trouble is they know it is bad and there were notes on my check in sheet to move me to a better room. They didnt bother and then in morning said that they werent full. So why put a regular customer in such a dump. I stay in the area every week so they have lost a substantial amount of business. DONT STAY HERE AND CERTAINLY NOT IN THE COTTAGE!!

    « Birthday retreat »

    I took my partner for a relaxing night for her birthday. On arrival the staff were very friendly and welcoming. The room was very nice warm and clean the power shower was one of the best. Lovelly food and good ale. Will definitely stay again.

    « Good country side retreat place »

    Nice hotel, in a historic farm building, but with all modern amenities. Friendly staff, a great bar/pub. Rooms are not top notch modern, but clean and comfy enough. Do try to book the cottage if you go as a couple/family

    « Excellent »

    Had a two night stay our room was excellent it was a superior twin on the first, very handy as it has a lift. Food was good, staff very efficient and friendly. Would recommend and stay again if in the area.

    « Lovely stay »

    We booked an overnight stay with the afternoon tea spa package - the afternoon tea was delightful and the spa and treatment very relaxing. Dinner was very enjoyable - plenty to choose from and very good. The staff were all very friendly and helpful

    « Excellent stay »

    The reception staff were efficient and welcoming. Julie, the manager, spoke a few words of welcome as we were shown to our room - yes shown, not just told how to get there. She spoke to us each time we saw her throughout our 3 night stay and her cheerful presence set the tone for the rest of the staff. The bar staff, especially Tracy, could not have been more helpful and also ensured that the wood fire in the bar lounge burned brightly each evening. The original flavour of the 16th century coaching hotel was still evident here. There was a lift to the first floor. Our superior twin was spacious and well appointed after a recent refurbishment. It had air con (not essential in March!) and very efficient heating and double glazing (very essential). Everywhere was spotlessly clean. Even though the hotel is on the A140 the room was very quiet. Just one quirky feature - the safe in the wardrobe was at ankle level!! Breakfast was really good with self service cereals/continental and waiter service mains. We will be back!

    « Excellent! »

    My daughter treated me to a Mother's Day meal here. There was ample choice on the menu to chose from. The tables were set out lovely, including a potted plant for all the 'mums'. All our meals were lovely, very well presented and enjoyed by all. The staff are all very professional and attentive but likewise not over bearing. Overall highly recommend this place.

    « Peaceful location in Suffolk »

    Set in its own grounds, the Brome Grange is a quiet location, away from the town. The room was clean, the food was well cooked and the layout was good, with a nice traditional looking bar area and fine dining area. A couple of issues, of service and cleanliness, could have been overcome but we can all be picky.......... Nevile the barman, made us welcome Sunday evening. Overall very comfortable and worth the visit.

    « wonderful food, friendly and superb value »

    We opted for the Romantic package booked via Great Little Breaks for £180 for 2, which gave us a nights accommodation Double room (Saturday night) with a bottle of Prosecco in the room upon arrival (with 5 strawberry heart chocs also), a 30min back massage, a 25min Elemis facial, a 3 course Dinner (up to the value of £24 each) and a full english breakfast the next morning. For the money it was superb value. The spa treatment times were arranged via phone the previous week but when we arrived we had been moved to another slot, not an issue but a phone call to say so would have been appreciated, instead we took advantage of the jacuzzi and steam room for an hour (and were offered a complimentary soft drink by way apology). The quality of the massage and facial were top notch, one of the best massages I've had, we were both super relaxed afterwards and skin glowing! After the treatments we went back to the room which was in the main building (there are some in an outside block which as it was raining I am glad we weren't in as having to cross the car park to get to them would have been not great). The room was large and in good condition with a great power shower and 6ft bed!. No complaints here at all. Later in the evening we had a 3 course dinner with plenty of options that would suit any taste and palette from pub classics to more refined dishes, we had Fish and chips, mackerel with rhubarb and ginger chutney and a fantastic beef shin dish. The portions were generous and in the end we shared a dessert as were stuffed. A nice bottle of rioja was around £17.50, which we took to finish in the pub style bar next to the restaurant after finishing Dinner. The rooms were very quiet / peaceful and a good nights sleep was had. Breakfast was again of very good quality, one of the best hotel ones we've had, with continental buffet to supplement the served full english (there were a few other options but some had a supplementary cost). In places the hotel is a bit shabby around the edges, the tiling in the spa for example but it's not rough and for the value and friendly service I'd happily visit again.

  • 5
    « Golden Wedding Celebration - March 2016 »

    We stayed at the hotel to celebrate our parents Golden Wedding Anniversary. An outstanding hotel, very friendly and helpful. The staff couldn't do enough for us. we were a large family group. Booked multiple rooms and the restaurant for 12 people. Excellent food at a good price. Rooms Very Spacious, large beds and bath, and we were able to bring our dog too. One minor suggestion would be to offer a vegetarian alternative for the cooked breakfast. But still excellent choice to choose from. The staff went out of there way for us, and help make a memorable weekend perfect. Even decorating the dining table for us . Thank you so much. Would highly recommend!

    « Wonderful Spa Break »

    We stayed at Brome Grange on a Saturday night through a Great Littel Breaks Spa deal. The greeting we received was so friendly and we had phoned ahead with a special room request which we were given. Our room was lovely, really spacious and spotlessly clean. Through the Spa deal we had robes and slippers and a bottle of Prosecco on arrival. We had a wonderful lunch followed by 2 comlimentary spa treatments which were heavenly. We didn't use them but it had a great gym, and jacuzzi. We had a lovely meal in the restaurant in the evening which was part of the Spa deal. All of the staff were so very friendly and efficient we would most definitely return.

    « Lovely Hotel »

    Stayed here last night and very impressed,nice rooms with the personal touch,lots of extras to make your stay enjoyable,also nice and quiet,lovely rooms very spacious all on the ground floor separately contained, good parking right outside.staff very welcoming.Didnt eat here but the menu looked good and well priced.we will be back.

    « A Perfect Lunch »

    we arrived at the Brome Grange hotel for Sunday lunch and as we stepped into the gorgeous converted barn and we were met within seconds and shown to our table of six near the kitchen. the smell of the food was so good and the chef team got all the food out fast and it was perfect i could not give it a bad point it was lovely so perfect so if you like brill food and great service from friendly staff then i would recommend this lovely restaurant/hotel.

    « A comfortable hotel with very friendly and helpful staff »

    It is very rare for a General Manager at a Best Western to be in close touch with her staff and guests in the way that Julie is at the Brome Grange. This same attitude is reflected in all the staff we met. Even the helpful Spa manager was willing to pull a pint when needed. Tracey in the Bar and Restaurant made our stay into an excellent experience. The superior room we stayed in was comfortable and well appointed. The whole hotel has been recently revamped. The Courtyard Restaurant, like many hotels used mainly for business, is under-used but the food was excellent. Little touches, like mushrooms on a steak meal are grilled and well seasoned and not stuck in a deep fat fryer. In all this has been an excellent stay and we will definitely be returning in the future.

    « Beautiful bed »

    My wife and I went to this hotel on the way to a relative. We arrived a little early but were given our key straight away. I opened the door of an external room. very spacious and well appointed. The bed was massive it was so big I thought my wife had gone for a walk but she was there all along on the other side of the bed. A couple of things that wouldn't have passed people on "four in a bed" but apart from that clean and bright. The toilet seat would be better off with one that fitted properly otherwise it could be an accident waiting to happen. The staff could perhaps be given fire making preparation we did get smoked out of the lounge. The lady who served us at evening meal was very personable. The first breakfast was not buffet so we ordered salmon and scrambled egg we waited 20 mins. But even after that time the scambled eggs were not cooked brilliantly. Coffee was stale. In the afternoon we thought that we would have the high tea on offer we waited in the bar but there no staff available. As we passed by reception I commented on there not being any staff in the bar. A lady apologised and said she should have been there, we had waited for 15 mins before we gave up, however the lady said that she would come back right away. So we went back and ordered the high tea we were brought tea and coffee the coffee was disgusting and I asked for a cappachino which was ok. We then waited for 22 minutes before the sandwiches came looking like somebody untrained had prepared the uneven sandwiches. No presentation not even a table cloth. Not what I would call "HIGH TEA". Breakfast on our last day was a buffet, good presentation of food much better than the previous day. Plenty of coffee fresh food was brought out continually very good. Unfortunately we were in an outdoor room which was very good but it was raining fairly constantly and there were loads of large holes outside the hotel in the car park which we had to traverse to get to our room. My wife is disabled and this was a big problem and difficult not to get your feet wet. The one light shining was not enough, another shining over the car park would be better. Evening meals were a mediocre menu. I didn't see anything on the menu that grabbed me I thought the hotel would have been able to place a higher class of food than just above good pub grub. At the bar I ordered a pint of ale this was off and I returned it and had a bottle instead. Another customer came and ordered another different beer which he returned for the same reason. Another customer said don't drink that it's off I had one earlier. The next day I wanted a drink and asked if the barrel had been changed the bar man said there was nothing wrong with the beer I therefore would not have the drink. Another customer came and purchased from the other pump and brought it back. Whilst I sat at the bar the barman pulled off the rest of the barrel I had refused. As he did so it was obviously the end of the barrel and was off. Well now I would like to give this hotel another chance, but I would like to be assured of improvements first.

    « Average »

    Average hotel, average food, basic rooms very dated, staff are good, its a cheap hotel so you get what you pay for. I would upgrade my room if I was to use again. It is somewhere you would use as a stopover, not as a weekend break!

    « Midweek business trip »

    Fantastic experience from the moment I arrived. Very friendly staff, great food, spacious room with a very comfortable bed ensuring a perfect nights sleep. Very modern gym facilities perfectly suited my requirements. Up early for a lovely fresh breakfast to set me up for the day. Checked in with a smile and checked out with one, you'll be hard pushed to find a better or friendlier place to stay, excellent service and value, highly recommend.

    « Good effort from the Brome Grange »

    My wife and i booked in to a room as my best friend was celebrating his 40th birthday in the Tithe Barn within the hotel. We had about a 10 minute wait on check in simply because 2 other people arrived just before us which is fair enough. The receptionist/manager was very friendly, asked if we wanted any papers etc and showed us to our room. We booked the most basic room but it was clean and tidy and well presented. Last time I went to the Brome grange it looked tired and run down but you can see quite a bit of money has been spent on it now. The car park is littered with large potholes.but there is a large sign saying it will be done shortly which is fair enough. We went to the bar for a bar meal, I had a gammon steak and my wife had a home made burger. The food wasnt groundbreaking but was nice enough. We had a good party in the function barn, prices were decent in the bar. We had a decent nights sleep although one delivery driver came to drop some things into the hotel at 7am on sunday morning and slammed all the doors which was unnecessary to say the least. Breakfast is a buffet style with everything you could ask for. I had a full English and went back up and had some more mushrooms. The quality of the produce in the breakfast was fantastic, high quality bacon and sausages etc. One of the best hotel breakfasts I have had and the staff were very attentive. All in all, a good effort from the Brome grange, decent food, a decent room and friendly staff. Thanks for a nice stay.

    « A real gem »

    Stayed last night on a dinner bed and breakfast deal. When we arrived the company that we had booked with had made a mistake on the booking. However the manager Jonathan Perfect swiftly changed our room and upgraded us free of charge. The food was very good quality and service was good despite it being very busy. Room was of a good standard. They even have complimentary de icer and scrapers for guests. Pot Holes in the car park to be sorted soon and we would definitely return.

  • 5
    « Visit in Style! »

    Stayed in the master suite, a truly beautiful beamed room with a glorious 4 poster bed and a massive jacuzzi and double shower! One of the best rooms I have ever stayed in. Excellent meal in the courtyard restaurant. Attentive and efficient staff.

    « Wonderful Valentine's Day weekend »

    Brome Grange is an unusual hotel in that it has rooms arranged around an outer courtyard, but there are also suites within the main building. Its main dining room cum function room is a converted tithe barn, full of timbers and historic, attractive interest. We booked a bed, breakfast and evening meal special package over the night before St Valentine's Day. A bottle of prosecco and a box of chocolates were delivered to our room for only a little extra, to give a special touch. The evening meal was superb. Pre-ordered upon our arrival, the service was excellent and the food exquisite. We were met at the door and taken to our table where there was a red rose for my wife.,A singer with a beautifully clear voice was singing, adding to the atmosphere. She sang for over an hour, and then returned after a short break. It was a memorable event and the dining room was full.

    « Great Weekend »

    Arrived on Sat and had a great lunch in the Lounge, very friendly staff. Room and Spa where excellent, Went to the Valentine evening and again was excellent (Singer, Food, Staff). Breakfast good. Only slip up was that the bar was unattended from 2-3. Did not alter our opinion that we would be returning,

    « Broken toilet, no maintenance provisions »

    Stayed here on Sat 13th Feb 2016. Checked in at 3pm, dropped our bags off in our room and went out to see family. We came back to the room at about 9:15 and discovered that the toilet wouldn`t flush. I had a quick look at it to see if it was anything obvious but I couldn`t see what was wrong. Went to find somebody to see about getting it fixed - there was nobody on reception but a sign saying that staff were in the reception/bar area. I went to the bar and nobody was obvious, had to go through a door marked 'staff only' to find anyone. It was night time and I just wanted to chill out and sleep soon, so asked the staff member to please try to sort it out as quickly as possible only to be informed that there was a big valentines meal on, the manager was over there and he told me "I can`t teleport over there... I`ll try to pass a message". I went back to the room and waited half an hour, no word. Went back to the bar to find somebody to see what was going on - nobody around at all. Went back to the reception desk and then over to the restaurant and collared a staff member who I believe was the manager. She also tried to make excuses saying that they had a hundred people there for Valentines but I told her I didn`t really care and just wanted it sorted. She said she had tried calling plumbers but couldn`t get anybody out, so they got a kitchen worker who was "a bit handy" to come and have a look. He had a look and found that the water supply to the toilet had been switched off, said "oh the housekeepers probably did it", checked that the toilet flushed once and left very quickly... only the toilet wouldn't flush again after that, even with the water supply now on - I had a look again in the cistern and now with the water supply on it was obvious that something was broken inside. At this point it was about 10:15 and we`d had a long day, we`d already been told the best they could manage was this kitchen worker so I decided to give up and go to bed. We didn`t have a working toilet for any part of our stay. Why does a hotel of this size not have a maintenance man or a contract with an outside company so that they can call them out to deal with problems like this? Also SOMEBODY at the hotel must have known that the toilet wasn`t working before we checked in, which was why the water had been switched off. So why wasn`t it fixed? Sadly this wasn`t the only issue. The mattress I was sleeping on (the bed was like a large double made up of two smaller mattresses side by side) seemed knackered - it had far more give on the outside part than towards the middle of the bed. This meant that as I was laying down, it had the effect of a)twisting my body/back around b)trying to roll me out of bed. My partner`s mattress seemed better, but I got an awful night`s sleep. We also found that one of the cushions on the bed was visibly dirty with a small brown splodge of something - not nice. The car park was also a total state - it`s a gravel surface but was SEVERELY potholed making navigating through it a pain. Lastly when we went to breakfast the first three plates I took off of the stack had food particles still visible on them. Onto the good: Breakfast was slightly better than average. The food was nicely cooked and they had a slightly better spread than some places. Nothing amazing but they had a decent selection of fruit juices, fresh fruit and muesli with dried fruit along with the usual cooked breakfast selection which is better than you get at some places. The duty manager in the morning was quite apologetic when I explained what had happened with the toilet. He reduced our bill from 90 to 60 pounds but I don`t really feel this made up for our experience - how much would you be willing to pay for a room if you`d been told in advance that the toilet didn't work? Basic sanitation is one of the minimum requirements I look for in a hotel room. I`ve given them 2 out of 5 because it seems like if they get their act together it would be a nice place to stay.

    « Valentines meal »

    I did not stay at the hotel, but went to hotel for the 3course valentines meal, all I can say what fantastic food, service and entertainment, excellent value for money and will defo return. Excellent excellent excellant

    « 40th birthday celebrations at its best »

    From start to finish the staff at this hotel made my husbands surprise 40th weekend away perfect. It doesn't happen often when you have 3 kids! The two of us stayed in the Brome Suite which had the 4 poster bed and jacuzzi bath. Was just amazing and excellent value with 3 course meal and brekkie included. The staff were so very helpful and nothing was too much hassle. Will definitely recommend and be back again. Many thanks to you Julie and your great team :) Kerry

    « Suffolk Gem »

    Lovely place to go. Good food and great selection on the menu. We went as a small group and had rooms in the court yard area as we had a dog with us. (good areas to take her for a quick walk when needed) The rooms are large and very comfortable. The bar area is in the old part of the building, with open fires. Don't for get your sports kit (unlike us) as there is a gym and spar. The staff were very help and excellent service all round.

    « Excellent winter break »

    The hotel and staff were excellent. We were just having a winter break with some friends, and wanted somewhere warm, friendly with good food and ambience and it was all of this and at such great value. Would definitely stay there again.

    « Winter break »

    Family run hotel on the main A140. We had room 4 in the courtyard and it was very good, lots of space, well heated and comfortable bed. The downside is that its single glazed so lots of wind noise whilst we were there. The breakfast I recommend is the house speciality, a take on eggs benedict and very filling. The evening meal was good but the menu wasn't very exciting so I had the gammon and my partner had the steak, plenty to fill us up. The staff are very friendly and helpful. The bar stocked two cask beers, maybe ambitious for the time of year. The big downside is the hotel car park it looks like bombs have gone off randomly causing craters that could damage less sturdier cars.

    « Great overnight stay. »

    We stayed one night and were delighted with the room and the service. The room was large, clean, warm and comfortable - wonderful king size bed. The bathroom was modern and clean with shampoos and soap. Fab breakfast. Full English, cereal, fruit, yoghurts, juices and more. Lovely bar and comfortable lounge. Jonathan was so helpful and friendly, and even went outside to search for an earring I had lost in the car park the night before, and found it!! We will definitely recommend this hotel and go there again - excellent value for money. Only criticism I have is that the car park is full of pot holes. Jackie.

  • 5
    « Fabulous weekend break »

    This was our second visit to this hotel-a fantastic extension has been added & we stayed in the new bedrooms which were very comfortable. The dining room has also been upgraded & the menu is fabulous-we were spoilt for choice. All staff were very attentive & nothing was too much trouble. We had a great time & will definitely return. Special thanks to Jonathan,Mark,Sarah,Tracey & Neville for looking after us so well. We also had some great treatments in the spa too.

    « Lovely. »

    Had my work party here on the Saturday and decided it would be easier to stay for the night instead of driving home. Really nice modern room with a huge bath. Very clean and tidy room. Breakfast was 9 out of 10. Very very tasty and the whole experience was really relaxing and enjoyable. £49 for one night, two adults and breakfast included. Can't complain at all! Will defo stay again.

    « Midweek Break »

    Stayed here a couple of nights for my birthday to visit sights in Suffolk. A good central location for visiting Southwold Diss Theftord Aldeburgh etc. We had a recently refurbished room which was well decorated in a colourful design. A few problems to sort out though,the bed base was bigger than the matress and the lighting dim, I did not see this on arrival and badly hurt my leg. Only one side of the bed has control of the bedside lights so the other person was not able to read without both sides lights being on! Sorh these out and the room was good

    « Very accomodating »

    We went to brome grange after being let down by another local pub. Although they had finished food Julie the General Manager was very accomodating to our needs and luckily sourced a very kind chef to cater to our needs. Bless him he had already finished work but was more than happy to cater for us in our time of hunger. Everything was lovely and could not ask for anymore and appreciated the flexibility by both Julie and the chef for future for future reference. Look forward to visiting here again maybe in normal hours lol

    « A little gem for a weekend break »

    I went for a weekend break with three girlfriends and we had the most wonderful time at this great little hotel. The staff were all exceptional, polite and courteous and the service was great. We had dinner bed and breakfast and the standard at each meal was very high. Freshly cooked breakfasts served to your table plus a really good dinner menu, beautifully presented. We had a small problem with the shower in our room and this was dealt with efficiently and the problem resolved to the best of their ability at the time. Nothing seems too much trouble for the staff. The rooms are spotlessly clean and well maintained. Lovely big towels and little complimentary toiletries in the bathroom. Rooms were very quiet, no sound from neighbours

    « New years eve break »

    What a great way to spend the New Year. Excellent food, great band and a good party feel. The package was really good value for money. No hidden extras too. The staff were lovely and the other guests friendly. We had to check that the price was as good as we thought.

    « Perfect hotel! »

    As a couple we have stayed at the Best Western Brome Grange Hotel twice now, and we have loved it every time! The food is always lovely and the room is more than adequate. The staff are welcoming, polite and always helpful. Would recommend to all couples for a weekend away or even just a short break.

    « Brome Grange Suffolk »

    Hotel very nice & clean. Room extremely large and comfortable. Hotel staff friendly would stay at this hotel again. Decor very well maintained. Evening meal very good. Breakfast average.Very rural area you need a car to get around.

    « Brilliant mini break at Best Western Brome Grange Hotel »

    Great mini stay for a couple of days at Brome Grange Hotel - staff very welcoming so help fall - showed around site facilities on arrival - Brilliant food in restaurant - top class service - will return and would recommend to others - had a great time..

    « Noisy disco »

    We can to a Christmas night last night, whilst the food was very good in all aspects the ONE that ruined the evening for us and several others who left was the extremely noisy disco, if only people running disco's would turn the level of volume down to suit the size venue they playing in, if it would have been so it would have been a very enjoyable night We are due to attend another party there in the new year but based on last night shall not be attending, But the food was excellent.

  • 4
    « Lovely hotel »

    Stayed here for one night at the weekend for my fiancees birthday. Check in was very efficient, with the member of staff giving us a tour of the hotel on the way to our room. We had the breakfast buffet in the morning which was delicious, and had a good variety. We had an evening meal in the restaurant, which was very good, the food very nice and also very reasonably priced. The staff members were very polite and around if you needed them. The bar at the front of the hotel was also reasonably priced, and with the low ceilings, it added to the atmosphere of a cosy pub - which we enjoyed. The room itself was lovely, very spacious, with a good sized bathroom and power shower. The bed was a good size and very comfortable. All in all, the hotel (complete with restaurant and bar) was very good, and ideal for a night away. Will definitely recommend and hopefully be back!

    « Nice room, helpful staff, decent bar »

    Weird layout and feel to the hotel, but room was nice size and clean. Only one issue with the bed was that the join in the centre of the super-king bed wasn't covered by a mattress topper or anything so was quite uncomfortable when you rolled on to it. Food was okay but wasn't as exciting as it read in the menu, as it was really just pub grub. Good breakfast (best for a while in hotels actually). Would use again if in the area on business.

    « Relaxing »

    My friend and I took advantage of a great little breaks deal...we booked in and were upgraded to a lovely room with balcony...we drank all our tea and coffee and asked for more which we were given without issue...the receptionist s were friendly and helpful...we enjoyed a massage in the hotel spa and then dinner both of which were included in the deal.dinner was vert nice..presented well and the waitress was friendly and attentive....the hotel was quiet and we slept well..the shower was large with plentiful hot water...we enjoyed a leisurely breakfast and unhurried check out all in all a thourou

    « Glad it was only 1 night »

    Room 124 was very noisy due to a big extractor fan outside the window and would not be any good for people that have trouble with steps as there is 1 large step between sitting area and bedroom. Only 5 people in the restaurant and had to wait 1 hour for food which was the worst meal I have had in a restaurant in 3 years of travelling on business. Complained about the room being noisy to reception but the staff were not interested just wanted me to pay the bill. Next time we have to come to this area for business will be looking for a different hotel.

    « Impressed »

    It's nice to go to a hotel and not find any faults,,,, from when I booked my room, very helpful!! When I checked in I felt i was special. And welcome. The room really nice with a great shower (only small problem) The Bar great !!nice beer for a change, The food I ordered bar food which I could eat in the restaurant very nice. Checkout really happy and helpful. My small problem with the shower "no where to put the soap or shampo" I pointed this out and to day had a nice email to say soap holders being fitted next week. I think that at last I have found a east coast hotel to base my self from. Ipswich and Norwich easy to get to. I can Finnish this by saying all the staff I saw were very happy and helpful.

    « WORTH A STAY »

    Only stayed the one night. Everyone was very friendly and helpful. We ate in the lounge bar in the evening, the food was very good, especially the chocolate pudding with marmalade ice cream. The breakfast was good for the price: a choice of hot food plus cereals, toast with conserves, fresh fruit and yoghurts.

    « Does a good job »

    Very good hotel for business stays. Clean, comfortable, excellent staff and very obliging. The restaurant is good with high quality food and good service. Haven't used the spa personally but it looks good and I would use it if I had the time. When I'm in this area I don't stay anywhere else.


    I Have used Best Western hotel for a number of years and this must surely be the worst of them all, My room was dark and dismal and having booked for four nights I could not wait to move on after only one. I understand that extensions and upgrades have recently taken place but this is not reflected in the "MOTEL" type rooms. WOODCHIP WALLPAPER went out of fashion many moons ago. I for onr will not be returning

    « Lord of the Flies »

    This hotel is on the A140 just outside Diss and has ample parking and comfortable rooms. I especially liked the friendly welcome on arrival and being shown to a room that actually has a real key and not a silly plastic card. Bathroom was well-heated and had lovely warm towels although the shower wasn't very powerful or suitable for guests over about 5ft 5. Bed was comfy and I had a good night's sleep (there's no road noise). Unfortunately, there were flies in the bar during my evening meal and then again in the restaurant at breakfast. This was a little unpleasant. Also, I ordered soup & bread as a stater. It arrived without bread and when I queried whether it should have been accompanied by bread, the member of hotel staff replied "it should have done" but didnn't get me any! Not sure if I 'd stay here again.

    « Very comfortable stay with delicious dinner »

    Comfortable and warm room with plenty of space. Found all the staff friendly and helpful. Very impressed with the delicious dinner and generous tasty breakfast. Room in the annexe does need updating, but a minor issue and thought the stay was excellent value. Would recommend.

  • 4
    « Nice Hotel and very friendly staff »

    We visited the Best Western Brome Grange on a Spa Romantic Dinner Bed & Breakfast break to celebrate our 20th Wedding Anniversary. A rare weekend away without the children! On arrival, the Hotel Manager showed us to our room and then gave us a guided tour of the hotel. Normally you have to fend for yourself! Evening meals were good quality and most enjoyable. As we stayed and had dinner for two nights the menu could be varied a bit more as there were two things on the menu for two nights running. Having said that the dinner was very good. Breakfast on Saturday morning was a bit chaotic! Apparently two members of staff had not turned up and the two members of staff present were being run ragged. Items on the cooked breakfast help yourself had run out and were taken time to be replenished. There were also no plates and the bread for toast had also run out. There was also a queue of half a dozen people queuing and waiting for a table. We also had to ask the staff for our tea three times. There has also been a wedding in the function room the previous evening which also meant breakfast was very busy - it was also very hot in the breakfast dinning room. Breakfast on Sunday morning was much better with more staff on duty and the buffet was filled up. There was also a mis-communication between the booking company ( and the hotel in regard to the massage and facial we had booked as part of our break. We should have contacted the hotel to book the treatments but we're not told this. However the hotel staff went out of their way to book this in for us on the Friday evening. Our room was also very good - we were in one of the rooms on the terrace which had just been re-decorated recently. Having said all this, we did really enjoy our break and would return again in the future.

    « Weekend break away »

    This is the 3rd time we have stayed in 18 months, the executive and superior rooms are lovely and big and very modern with a huge bed. The spa and gym is fantastic and would definitely recommend a massage. Although we never ate in the restaurant the cooked breakfast was lovely with a massive choice of cereals, fruit and pastries as well. The staff are all lovely and very helpful and the drinks in the bar are very reasonable as well. We are already planning to go back in Feb ???? thanks to all at the brome grange

    « recently refurbished accommodation »

    First class newly refurbished rooms with excellent chairs and king size bed which was very comfortable. Adequate but limited menu for an evening meal. Restaurant is adequate for breakfast but needs a much more inviting atmosphere for an evening meal, particularly if outside guests have been invited. Excellent value for money and highly recommended.


Venir à l'hôtel ...

Toutes les directions

Depuis : le sud de Norfolk. Prenez l'A140 et tournez à droite pour rejoindre le Best Western Brome Grange Hotel qui se trouve à 1,6 kilomètre de l'entrée du village de Brome.

Depuis : le nord d'Ipswich. Suivez l'A14 et l'A140 et tournez à gauche pour rejoindre le Best Western Brome Grange Hotel qui se trouve juste après l'entrée du village de Brome.

Depuis : l'ouest de la côte. Prenez l'A143 Bungay Road et tournez à gauche au rond-point au village de Scole sur l'A140 (Ipswich). Le Best Western Brome Grange Hotel se trouve à droite à 3,2 kilomètres du rond-point.

Depuis : l'est. Prenez l'A1066 à Thetford et suivez les routes de village en passant par Diss. Prenez la troisième sortie du ro...

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