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Codes Avantages

Best Western Plus Hotel Elizabeth City Inn & Suites, Elizabeth City

848 Halstead Boulevard, 27909-6919, Elizabeth City, United States - Voir sur une carte
Best Western Plus Elizabeth City Inn & Suites - Façade Best Western Plus Elizabeth City Inn & Suites est idéalement situé dans le centre de Elizabeth City. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Les hôtels d'Elizabeth City sont proches de toutes les destinations populaires de la région, et avec la marque Best Western, confort et prix concurrentiels sont garantis aux clients. Au Best Western Plus Elizabeth City Inn & Suites, le confort des clients est une priorité. Proches de la base USCG d'Elizabeth City et de la base aérienne d'Air Elizabeth City, nous sommes fiers d'accueillir les militaires et leurs familles. Les hôtels d'Elizabeth City sont comme un second foyer pour un grand nombre de familles de militaires. C'est un honneur pour nous de leur fournir un hébergement aussi chaleureux que possible lors de leurs séjours loin de chez eux. Une piscine extérieure et un parking pour les semi-remorques font partie des quelques installations et services fournis à notre hôtel d'Elizabeth City pour faciliter votre séjour. Rien ne vaut une journée de détente au bord de la piscine, que vous soyez en ville pour une réunion ou simplement de passage. Les routiers et les voyageurs au long cours apprécient le vaste parking mis à leur disposition. Pour couronner le tout, nous proposons un petit déjeuner chaud gratuit composé de mets savoureux, tels qu'un bar à gaufres, des fruits frais locaux et un vaste choix de céréales, pour bien démarrer chacune de vos journées. Les hôtels près des Outer Banks de la Caroline du Nord sont particulièrement recherchés, parce qu'ils permettent des déplacements rapides. Des régates d'été au travail à la base de la garde côtière d'Elizabeth City, les raisons de venir dans la région ne manquent pas. Que vous ayez besoin d'un hôtel proche de l'université Eastern Carolina ou d'un hébergement pour un séjour prolongé avec des tarifs abordables, cet hôtel d'Elizabeth City offre le lieu de séjour idéal. Les voyageurs d'affaires y apprécient particulièrement les chambres spacieuses, et les employés de Coca-Cola® et TCOM y séjournent régulièrement. Que vous soyez là pour l'une des réunions annuelles chez Lockheed Martin ou de passage pendant un road-trip le long de la côte est, vous méritez d'être accueilli avec de confortables matelas à plateau-coussin et une hospitalité typique du Sud des États-Unis. Réservez un séjour reposant au Best Western Plus Elizabeth City Inn & Suites dès aujourd'hui et faites des économies !

Best Western Plus

Hotel Elizabeth City Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 254 voyageurs
Note attribuée
Excellent
90
Très bon
74
Moyen
41
Médiocre
22
Horrible
27
CONSULTEZ LES AVIS POUR
En couple En couple
46
En famille En famille
120
Escapade entre amis Escapade entre amis
20
Professionnel Professionnel
46
Voyage solo Voyage solo
9
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"King Suit"

5
User 14/10/2019

I thought my room would be just a regular suit but to my surprise the King Suit will be my first choice. I loved the spacious room and I will definitely be back to stay. The staff at check in was sweet.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Jarita W., It was our pleasure to welcome you to our Best Western Plus Elizabeth City Inn & Suites hotel during your recent trip to this part of coastal North Carolina. Thank you for allowing us to have the opportunity to serve you! It's fantastic to hear that your expectations were exceeded with regard to the suite you were given upon your arrival to our property. I also am delighted to know that you found our team members to be superb in their hospitality. We sincerely appreciate your 5-star rating on TripAdvisor. I hope your travels will bring you back this way again soon, as I know that our entire staff is looking forward to having you to our hotel for another great overall stay. Regards, Shayla McPherson General Manager

"Great staff good hotel "

4
User 27/09/2019

As some of the reviews noted the hotel was old. True but I didn't have the same impression as others. Old but pretty well maintained. The staff was friendly and competent. The hotel offers free breakfast and coffee 24 hours a day. My room has 1 king size bed, a coffee maker, refrigerator, hair drier, iron and board and a microwave. I was very happy with my room and my stay. I liked it so much I made reservations for a return trip in February.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Scott J. L., Thank you for recommending our property to others via this TripAdvisor review. While our property is not new construction, we are certainly glad to hear that this did not have a negative impact on your overall experience here. We appreciate knowing that you found clean accommodations, value-adding amenities, and good service at our Best Western Plus Elizabeth City Inn & Suites hotel. Our team members always love hearing that a guest's expectations were met during their stay. If there's anything we can do to make your future visits more pleasant in any way, be sure to let us know what you require. We are looking forward to seeing you again in February and hope your next experience will be worthy of a 5-star overall rating. Regards, Sabrina Parrish General Manager

"Just meh..."

3
User 23/09/2019

This location was many different hotels before the best Western plus and it still feels rather old. However, it's consistently the overall best price in Elisabeth City for my expectations. The only problem we ran into was the first two rooms we got smelled like mildew and soft even though the air conditioners were set to cold. The ventilation in the rooms must be improved.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear baltophotog, Thank you for consistently choosing to stay at our property whenever your travels bring you to this part of North Carolina. We appreciate your business and your loyalty to our hotel, and are glad to have your remarks. While it's good to know that you've found our Best Western Plus Inn & Suites to offer you the best overall value of any hotel in our city, I am sorry to hear that you noted the scent of moisture within the rooms you were originally assigned to at our property. I hope that this was completely corrected by our team members and that you enjoyed the remainder of your experience here. We want for all of our guests to have a problem-free stay and will continue to work to bring any changes to our hotel that will be necessary to achieve that goal. I hope you'll give us another opportunity to earn a full 5-star rating from you during your future travels to our area. Regards, Sabrina Parrish General Manager

"horrible - would not recommend this hotel"

1
539derekd, Raleigh, United States 20/09/2019

Hotel is old, dingy & dilapidated. Carpet is disgusting & needs to be replaced, low popcorn ceilings, dented / marked walls, gym sucks (ceiling so low you hit it when trying to lift weights over your head), breakfast is bad. I am traveling on business and they gave me a room without a desk! Then they gave me a room with a broken desk chair. Then I needed late checkout on my last day until 1 PM due to an important business call / meeting, and they only gave me until noon! What kind of "late check-out" is noon? Plus the hotel is noisy, at least on the first floor where they stuck me. Would not recommend this hotel to anybody traveling on business or pleasure.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 539derekd, We were saddened to learn by this TripAdvisor review of the extensive discomforts and dissatisfaction that you felt with regard to your recent visit to our property. I am deeply sorry to know that you felt our hospitality was not good, and that you were able to note so many areas within our building that you felt to be in need of improvement. This is not the type of experience that we hope for our guests to have and I sincerely apologize to you. Your feedback will be addressed with our management staff, as well as with our on-site and franchise team members. I hope you'll choose to give us the opportunity to serve you again in the future, as it would be our pleasure to show you that this stay was an exception. Regards, Sabrina Parrish General Manager

"Mold/ mildew"

1
User 09/09/2019

This was the only hotel that was available for us. The staff was very nice. However our room smelled like mildew so bad and the air conditioner hardly worked at all. I told the front desk and they said there was no other rooms available. They then told me that the technician would come out to fix it but it wouldn't be today. She then gave me a bottle of cleaner to spray in the air conditioning and on the floors to get rid of the odor.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear smiller253, We appreciated having the opportunity to welcome you to our property, and we're glad to learn from this online review that you found our team members to be hospitable in their service. I am terribly saddened, though, to know of the discomforts that you faced while you were our guest. I'm glad that our staff did try to correct the issue and I hope that the neutralizing spray helped you feel more comfortable. We certainly will look to work to ensure that our future guests are not disturbed by this type of problem and hope you'll choose to give us another opportunity to serve you. Our team members would love to see you again and hope your next visit here will be worthy of a full 5-star rating. Regards, Sabrina Parrish General Manager

"Worst stay ever!!!!"

1
User 22/08/2019

We stopped here over night going to North Carolina. We got the suite that fits six. The pull out couch was a disaster and had no sheets. Went to the front desk for sheets. None were available. Had to wait until way after midnight to finally get some. They also had a spider issue. Worse experience I've ever had at an hotel. Breakfast sucked also! I would stay far away from this place.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear dwekarski71, We are deeply saddened to know that your experience at our hotel was not a good one. Thank you for reaching out to us following your stay via this online review and other mediums to let us know about the things that could have gone better during your time here. I sincerely apologize for all of the troubles that you faced while you were our guest and assure you that this is not the type of experience that we hope to offer to any of the travelers who stay here. I hope you'll choose to give our property another chance to serve you in the future so that we may show you that this visit was an exception. Our team would love to be able to welcome you back. Regards, Sabrina Parrish General Manager

"NEVER STAY HERE AGAIN!"

1
User 20/08/2019

Our room smelled musty and like smoke. We did not complain as we were only staying the one night and I knew the hotel was full. Tornado hit and we had no power until 5am the next day. Found serious mold in our room along baseboard behind bed and in pull out couch. So gross!

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear debbieQ5372FI, Thank you for bringing all of your concerns to our team's attention via this TripAdvisor review. We value the feedback we receive from our guests and are sorry for the negative experience you had here. Though your time here was short, we would have certainly been more than happy to work to ensure that you felt comfortable with the cleanliness of your guest room. I also want to apologize for the tornado warning and strong storms that affected our area during your stay, which led to a loss of power service at our property for several hours. We are sorry for the discomforts and inconveniences that this situation caused. I hope you'll change your mind and give us another chance to serve you in the future. We'd love to have you back to our hotel for a much better overall experience. Regards, Sabrina Parrish General Manager

"Horrible smelly rooms!!!"

1
cwyatt662807, Ocean City, Maryland 15/08/2019

Horrible smell in rooms!! Carpets dirty! Bathroom floor was slippery with some kind of film on them. I asked for some Lysol spray, and he gave us a bottle filled with 1/4 of some kind of blue liquid. The smell has affected us all sine we've left

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear cwyatt662807, We always appreciated receiving feedback from our guests, though we are sorry to know that your experience at our property was not a good one. I sincerely apologize for the discomforts that you felt while you were here and assure you that your feedback has been thoroughly reviewed by our management staff and team members. I'm sorry for the fact that you were able to note an unpleasant scent within your guest room, and for the substandard cleanliness of your flooring. I hope that you'll give us another chance to serve you in the future so that we may show your your experience was an exception. It would be our pleasure to have you back for a much better overall stay. Regards, Sabrina Parrish General Manager

"Bugs in the bed and no power"

1
User 11/08/2019

This by far was the worst hotel stay I ever had. The 1st night I had bugs in my bed I told the staff they moved me to another room that had dirty sheets. 2nd night had no power and no use of the room but was still charged. When I advised the manager Sabrina she took no ownership and offer 1/2 off the 1st night and told me the second night was an act of God so the hotel was not responsible. This used to be my hotel of choice when I visited Elizabeth city. My son is in college there so they could count on me and my family staying 6 - 10 nights a year but no after being treated this way.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Pathfinder299963, Thank you for giving us the opportunity to serve you on multiple occasions when you've visited this area to see your son. While it's great to know that your experiences here have typically been quite satisfactory, I am deeply sorry for the troubles that occurred during this stay. While we do acknowledge that there was a tornado warning that affected our area as part of some very strong storms that took our power offline, I did not find any records in our notes of a complaint regarding insects, though we did find some guests that had transferred rooms. This is something that our team members take very seriously and I will continue to investigate your remarks from this online review so that I may be certain that this is appropriately addressed. I assure you that we want for all of our guests to have a comfortable and relaxing experience at our property. Our ownership team will be investing in a small generator for our property, as well, but it will only power essential functions in the front office area. I sincerely apologize for the discomforts that were caused by the power outage and by the substandard conditions you found within your rooms and I hope you'll change your mind and give us another chance to serve you in the future. Our staff would love to be able to show you that this stay was an exception. Regards, Sabrina Parrish General Manager

"Good breakfast."

3
trina711, Union City, Georgia 24/07/2019

The breakfast was great. Each day you had several choices. The room was ok, but had a odor and the air did not work. Bathroom sink was clogged. Overall it was an ok stay. I would not choose this hotel if I was ever in the area again.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear trina711, Thank you for reaching out on TripAdvisor following your recent visit to our property. We are very happy to know that there were things about your experience here that you were pleased with, though we do sincerely apologize for the fact that there were also issues that we could have looked to improve upon. I'm glad that our complimentary breakfast bar got your day off to such a good start and that you found your guest room to be well-appointed. I am deeply sorry, though, to hear that there were several maintenance issues that arose in your room. It's our goal to work to ensure that all of our guests have a superb overall stay at our property and I apologize for the discomforts that you felt while you were here. I hope that you'll choose your mind and give us another opportunity to serve you in the future. It would be our pleasure to work to ensure that all of your further experiences are worthy of 5-star ratings. Regards, Sabrina Parrish General Manager

"Noisiest night ever"

2
User 10/07/2019

We book this hotel because it was the cheapest vs the distance to the beach and Cape hatteras. Tis is the Noisiest BW we ever stayed in! We barely slept because of the noisiest AC unit i ever heard but mainly because they were people in the hallway until 2AM screaming and talking loudly...without any intervention from the reception...which was 30 feet away...i sent this review to BW because we considered switching brand after this one hotel.....BW were always clean, had a good breakfast....a certain standard we could count on....but thing seems to have changed.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear ERSY71, Thank you for making sure that your remarks were brought to our direct attention following your recent visit to our hotel. We always appreciate hearing from our guests, though we are deeply saddened to know that your experience at our property was not a good one. I assure you that this is not the type of stay that we hope to offer to any of the travelers who are our guests, and that your feedback has been thoroughly reviewed with our management staff and team members. I sincerely apologize for the disruptions to your stay that occurred during this visit. I hope you'll choose to give our brand and our property the chance to work to earn your loyalty back in future travels. It would certainly be our pleasure to have you back to our hotel. Regards, Sabrina Parrish General Manager

"Friendly staff/nice rooms "

4
HottyToddy97, Corinth, Mississippi 08/07/2019

Spent two nights at this hotel before a trip to the outer banks. The rooms were nice and clean. The staffers are very friendly and helpful when advising on local shopping and restaurants. The hotel is close to a grocery store and a Dunkin Donuts. I would recommend to anyone based on the friendliness of the staff.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear HottyToddy97, Thank you for choosing to stay over in Elizabeth City, NC when you were looking for a great place to extend the time of your vacation trip to the Outer Banks! It was our pleasure to welcome you to our Best Western Plus Inn & Suites hotel, and we loved receiving your TripAdvisor review following your visit to our property. It's great to know that you were absolutely satisfied with the level of service that you received from our team members while you were our guest. I'm also glad that you enjoyed our accommodations and location. If there's anything we can do to ensure that your future visits here are more pleasant in any way, be sure to let our staff know what you require. We look forward to seeing you again and hope to earn a full 5-star rating from you following your next stay. Regards, Sabrina Parrish General Manager

"Diamonds need to be polished"

4
User 03/07/2019

Overall a very high quality facility. The problems with accessibility in the bath were short of my expectations for BW, The room (handicap accessable) was great but the bath had apparantly been retrofitted. The shower curtains would not properly close because it appeared that the fasteners for the hanger were not sturdy enough to hold the bar in the proper orientation. There were other minor problems but non that would prevent my next stay, I made some suggestions as to how this might be improved to the staff, Perhaps next stay will see improvements. Suggest that they contact the BW in Port Wentworth GA. The facilities there for persons with disabilities are great.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Getaway768962, Thank you for consistently choosing Best Western hotels to serve you whenever you're traveling. We are glad to know that your experience at our property was mostly pleasant, and we appreciated receiving your feedback via this TripAdvisor review. Our team members are dedicated to ensuring that we use the suggestions of our guests to work amongst ourselves, as well as with our franchise, design, and construction teams, to bring improvements to our property. I was glad to learn of several small things that we could look to change that would have made your stay here one that would be worthy of a completely superb rating. I hope that your travels will bring you back soon to the Elizabeth City, NC area. We'd love to see you again for an even better experience. Regards, Sabrina Parrish General Manager

"What's up BW"

1
User 29/06/2019

This is a BW Plus, expected better. Pulling in watch out for the high pot holes. Outside trash was overflowing onto the ground. Shower curtain would keep slipping into the middle of the rod so water floods the bathroom floor. Went to make hot water in the coffee pot in the morning. Coffee grounds packet still in from last guest. Thought I would wash it out but filter was crusted over. No tea for me. This place didn't measure up to the plus.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear traveling2andfrom, I appreciate that you chose our hotel to serve you during your recent trip to this area, and I am glad that you've used this online review to let us know about the things that concerned you while you were our guest. Thank you for being loyal to our brand whenever you travel. I am deeply sorry to know that the experience you had here did not meet with the high quality standards that have been set by other properties in our hotel family. Unfortunately, the pot holes were not in an area that is under our jurisdiction for management; I am happy to report that the owner of that property has attended to them. I also want to apologize for the substandard housekeeping service that your guest room received prior to your arrival. I will address your remarks about your accommodations with our team members at once, and I know that they will join me in saying that we are sorry for the discomforts you felt. I hope you'll choose to give our property another chance to serve you in the future. We would be delighted to have the chance to work to earn a full 5-star rating from you following your next stay here. Regards, Sabrina Parrish General Manager

"Hit With Charges did not Incur"

1
oaca2018, Chesterfield, Virginia 27/06/2019

Had 2 rooms weekend of June 21. Everyone was friendly, the room was fine. 4 days after checkout had a 250 charge for Smoking in the room. NO ONE IN MY PARTY SMOKES! By third call was told "well it was not cigarette smoke it was marijuana". WHAT! No way. They don't know us, but I know us and this just doesn't happen. My entire family was just flabbergasted that the allegation. No call, no proof, just the charge. I don't know was is worse the 250 charge or the claim that someone was smoking weed in the room. Maybe an employee was in there taking a break, maybe it came thru vent from another room, I don't know. BUT I can guarantee you it was no one in my party. PLUS, refused to refund the charges and in a very condescending way assured me it was our room. This is the most alarming thing I have ever experienced at a hotel, will never, ever, ever stay at a Best Western again and will make sure I tell every one about this experience. Also, spoke with corporate who were all very nice, but said can not help. Lady at front desk that I made reservation with and spoke to at check in was also wonderful. But site manager sucks eggs!

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear oaca2018, Thank you for reaching out to us via this TripAdvisor review. I am sorry for the dissatisfaction that you've felt with regard to the interactions you've had with our management staff. If you'd like to discuss anything else about your experience here in further detail, please feel free to contact me directly at your convenience at (252) 331-7751 . Regards, Sabrina Parrish General Manager

"A Return Visit to EC"

3
User 26/06/2019

I lived in Elizabeth City for 6 years before moving a few months ago, so when I was looking at which hotel to stay at while I was back in town for a night, I immediately ruled some out based the feel of the area where they were and how comfortable I would be staying there alone. This left me with three, and the Best Western had the lowest price while also conveniently being the closest to a friend I was picking up for a road trip the next morning. I was not as pleased with this stay as I expected to be. The first room I was given was on the first floor and had broken curtains that would not close. I informed the front desk staff and the employee was clearly annoyed by my request for a different but granted it just the same. The second room I was in was a suite on the second floor. The second floor hallway was probably hotter than it had been during the daytime outside in mid-June. The room was cool, thankfully, but it was extremely dim. The lighting was very minimal. I was in a suite with two separate rooms, and there was only one light switch. I knew from reading a few reviews before my stay that the lighting would not be excellent. The bed and pillows were comfortable. The room I was in easily slept 4, if not 5, and there was definitely not 4 towels. I only needed one, so it was fine for me. Free wifi was included, but I had to reconnect my phone every time I unlocked it. I was hoping to take advantage of the free breakfast, but I was told breakfast began at 6:30am and I needed to leave at 6am to make it to my destination by a certain time. Check out was quick and easy. I wasn't enthralled with my visit, but I would be likely to stay here again hoping for a better experience. I'm allergic to all kinds of pets, so while I know a lot of people in the area who would put me up, it's a physically uncomfortable experience, and the Best Western is the safest, best value in the area.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear sparkss7421, Thank you for making the time to leave such extensive feedback for our property here on TripAdvisor following your recent stay here. We value your feedback and your satisfaction, and are glad to hear that there were things about your experience at our hotel that went well. I'm sorry, though, for the ways in which we failed to meet with your expectations while you were our guest. I will address your concerns with our staff, as well as with our franchise and design teams. I'm glad to know that you would feel confident in returning to our property in the future, and I hope that we'll be able to earn a full 5-star rating from you following your next stay here. Regards, Sabrina Parrish General Manager

"Harbor Town lodging"

4
Roving29463805655, Fairmont, West Virginia 24/06/2019

Enjoyed our stay. Courteous attentive staff that willingly sought to fulfill our needs. We had no issues with our late check in and service at both check in and check out was prompt. I would stay here again or recommend it to friends.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Roving29463805655, Thank you for recommending our Best Western Plus Elizabeth City Inn & Suites hotel to others via this TripAdvisor review. I will let our team members know that you appreciated their dedication to hospitality during your visit here. It's great to know that you were so pleased with your overall visit to our property, and I hope that your trip to our beautiful coastal city was as satisfactory as your experience at our hotel. We sincerely appreciate that you made the time to compose this review following your stay here and hope that your travels will return you to our area soon. It would be great to have the chance to welcome you back for another superb experience. Regards, Sabrina Parrish General Manager

"My Room"

2
User 22/06/2019

So my room was on the second floor... as soon as i stepped off the elevator HOT walking down the hall!! When I entered my room ... my tv remote didn't work the tv but the volume and the on and off work.. ULTIMATELY my BATHROOM didn't have a SHOWER CURTAIN! I got in late and it wasn't even anybody at the desk to help me. In the end the while bathroom was wet as a result of the hotel NOT HAVING A SHOWER CURTAIN !!!

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Jramseyy, Thank you for bringing your concerns to my attention via this TripAdvisor review. I hope that you rested well in your guest room and that you enjoyed our complimentary amenities, such as our breakfast bar. I was saddened, though, to hear of the negative aspects of your visit to our property. Further, I apologize that there was not a team member readily available to assist you with the issues that you were facing. I will address all of your remarks with our staff at once, as this is certainly not the type of experience that we want for our guests to have. I am deeply sorry for all of the oversights that occurred when preparing your guest room for your arrival here, and I hope you'll choose to give our brand and our property the chance to work to earn your loyalty back in the future. Regards, Sabrina Parrish General Manager

"BW"

5
User 10/06/2019

The staff was friendly and courteous.The exterior as well as the interior of the hotel was clean and well maintained. The front desk attendant was very attentive and very friendly. I will be happy to stay at this location the next time I am in this area for sure.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Trail59364576926, Thank you for giving us the opportunity to work to earn your loyalty during your recent visit to the Elizabeth City, NC area. We loved welcoming you to our hotel and are delighted to have your recommendation of our property to other users of this web site. Our staff will be glad to hear that you felt immediately welcomed to our hotel. It's also wonderful to know that you were pleased with our facilities and accommodations. It's our goal to ensure that all of our guests have such a superb experience and we are looking forward to continuing to serve as your lodging provider of choice whenever you're visiting our area. I hope that we'll see you again soon at our Best Western Plus Inn & Suites hotel. Regards, Sabrina Parrish General Manager

"Great Choice"

5
Ursulafan, Richmond, Virginia 05/06/2019

I have stayed at this hotel many times. The staff is always pleasant & very welcoming. The hotel is clean. Room decor is nice. Beds are comfortable. Choices at breakfast are good. The waffles are my favorite.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Ursulafan, We appreciate your devout loyalty to our Best Western Plus Elizabeth City Inn & Suites hotel. Thank you for making the time to compose such a positive review for our property's TripAdvisor page. It's been our pleasure to offer you wonderful lodging experiences when your travels have brought you to this part of North Carolina. Our team members will be delighted to know of the satisfaction you've felt with regard to your stays here. It sounds like you've been pleased with everything about your visits to our hotel and we hope that you'll always have such all-around superb expeirences here. If there's ever anything we can do to make a stay better, please let us know what you require. We hope to see you again for another 5-star experience! Regards, Sabrina Parrish General Manager

"Nice place, Great staff"

5
937KarenA937, Hertford, North Carolina 01/06/2019

Clean, pretty hall entry, nice pool. Great stay over all. 3 days. Has a small out door pool. Room is older design but very clean. Has a desk, hair dryer, tv, nice bed. It's what I want good price, convince , off road, quiet. Breakfast. Close to stores, shops, and down town E.C.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 937KarenA937, We loved receiving all of your compliments following your recent visit to our property. Thank you for trusting our Best Western Plus Elizabeth City Inn & Suites hotel to welcome you to this area. It was our pleasure to serve you and we're delighted to know that your entire experience at our property was so superb. I'm glad that you enjoyed our accommodations and our amenities! It's also great to know that you found our team members to be superior in their hospitality. Your 5-star rating and strong recommendation of our hotel here on TripAdvisor is appreciated. We love knowing about it when our guests are pleased with their visits to our property. I hope we'll have the chance to welcome you back soon for another fantastic experience. Regards, Sabrina Parrish General Manager

"Disappointed "

1
User 25/05/2019

I chose this hotel because it had good reviews ... but ... the room was cleaned some time earlier.. but what was worse - Dirty corners and on the bed - a wooden part. I am disappointed. medium good breakfast. I will not come back here!

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 586kasiad, Thank you for choosing to be our guest, and for reaching out to us with your concerns following your stay here. I am sorry to hear that we failed to meet with yoru expectations with regard to multiple aspects of your visit to our property. We never want for any guest to have a negative experience at our hotel, and I apologize that you were so disappointed with your stay. I assure you that your absolute satisfaction will always be our primary goal and that our team members will work to ensure that we earn your loyalty back, if you choose to stay here again. If there's anything further that I can do to be of assistance at this time, please feel free to reach out to me directly at (252) 331-7751 . I hope that you'll give us another opportunity to serve you in the future. Regards, Sabrina Parrish General Manager

"Great Place to Stay in Elizabeth City"

5
ChristineHoop, Tooele, Utah 19/04/2019

Front desk was very friendly and helpful. Same thing with maid service. The lobby/breakfast area was clean and well kept. Hotel provided a social hour in the lobby area and it was well received. Clean rooms and well kept hotel.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear ChristineHoop, It was certainly our team's pleasure to offer you such a superb experience during your recent visit to the Elizabeth City, NC area. Thank you for choosing our Best Western Plus Inn & Suites hotel to serve as your lodging provider during your time here. We sincerely appreciated having the opportunity to serve you and love knowing that you felt your visit to our property was worthy of a full 5-star rating on TripAdvisor. I'm glad to know that you were able to enjoy our complimentary Manager's Reception, and that you found our entire hotel to be well-maintained. I will also let our team members know that you enjoyed all of the interactions you had with them. We love having your strong recommendation to add to our listing on this web site and hope that we'll see you again soon for another excellent stay. Regards, Sabrina Parrish General Manager

"Just like home"

5
User 05/04/2019

I have stayed in this hotel 3 times in6 months and the experience is always wonderful, as close to home as a hotel can be. Christi at the front is always pleasant, fun and interactive. This is my choice place to stay when traveling in the area

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Coastal05698168129, Thank you for always choosing our Best Western Plus Inn & Suites to serve as your lodging provider whenever your travels bring you to the Elizabeth City, NC area. We are so proud of our team members for working so hard to ensure that you're consistently and completely satisfied with the experiences you have here. I'm glad to hear that you've always felt welcomed and comfortable while you're at our hotel. We love it when our guests consider us to be their "home away from home" in the area! I'll share all of your remarks with our staff so that they'll know of your 5-star rating and your positive review. I hope that your travels will bring you back to this part of coastal North Carolina again soon. We're looking forward to seeing you again for another excellent experience! Regards, Sabrina Parrish General Manager

"Amazing!"

5
User 24/03/2019

We checked in and had wonderful and cheerful service. They even do a guest of the day that gets a fun bag. Our room was clean and service amazing. Then we got to the room and they made an “elephant” with the towels. It's very welcoming! And a great price. Thank you!

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 670rachelles, Thank you for allowing us to exceed your expectations during your recent visit to Elizabeth City, NC! It was fantastic to receive your compliments here on TripAdvisor about the things that pleased you during your stay at our Best Western Plus Inn & Suites. Our staff will be delighted to hear of all of the "little things" that made your experience at our hotel such a great one. We loved being able to offer you such a relaxing and enjoyable getaway here, and hope that your entire trip to our area was as satisfactory as your time at our property. It's our goal to ensure that you continue to be completely pleased with your stays at our hotel. I hope that we'll see you again soon and that you'll let our team members know if there's anything we can do to make your future visits better in any way. Regards, Sabrina Parrish General Manager

"They care for their guests"

4
shelbymanda, Kingsland, Georgia 21/03/2019

We recently stayed at this location and was a little disappointed because we were put into the wrong room style than what we booked. We also did not receive a pack and play or crib bed option for our toddler. HOWEVER, the GM emailed us regarding our issues and genuinely apologized and is striving to improve per our review. That action alone was enough for me to change my review to a 4/5 because it shows they truly care for their guests. The breakfast spread had great options and the staff was very friendly. Even though we had a bit of a mix up, we will be back to stay at this hotel when visiting Elizabeth City because it seems like they truly care for their guests and their experience. I appreciate good customer service.

HotelResponse_2019, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear shelbymanda, Thank you so much for coming back to TripAdvisor to update your review following the communication that I sent to you last night, expressing my most sincere apologies for the miscommunications that occurred upon your initial arrival here. I was glad to have the opportunity to reach out to you after learning of the frustrations that you experienced, as I want for all of our guests to find their stays at our property to be completely superb in every way. I appreciate that you chose to accept my apology and I am glad to also hear about the things that you were pleased with during your visit here. I will let our team members know of your remarks in this review, and of the fact that you'll be returning to our property during future trips that you make to this area. We are absolutely looking forward to seeing you again at our Best Western Plus Elizabeth City Inn & Suites and hope that your next visit here will be free of any problems. Regards, Sabrina Parrish General Manager

"Customer Service with Compassion"

5
User 31/12/2018

Relocating my son for employment, we arrived here after a bad experience. It was early evening and needed a place to stay quickly. I was upset and check in was quick and easy by Shayla The next day we needed to take care of business and needed location referrals, Again, Shayla and another young lady(wish I got her name) were very helpful. Later that day, my sons employer asked where he wanted to stay until his apartment was ready. Of course! Best Western. Shayla took care of everything. We were treated like friends here. Shayla and the entire staff we encountered, Thank You! I'll see you when I come to visit my son!

HotelResponse_2018, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear favorflavor, Congratulations to your son on his recent relocation to the Elizabeth City, NC area. I hope that he'll enjoy being a part of our beautiful coastal community! I appreciate that you've made the time to reach out to our team members and to other users of TripAdvisor with your compliments regarding the high levels of hospitality that you found at our Best Western Plus Inn & Suites hotel. I am certain that our staff will be completely delighted to know that your experience at our property was exceedingly better than an experience that you'd had at another hotel in the area. We are looking forward to continuing to serve you and your son as he works to build his new life here. Regards, Sabrina Parrish General Manager

"Nice for the price"

3
User 02/12/2018

The staff was very friendly. It was a nice stay for the price. Somethings in the room were damaged and out of date, but the cleanliness was good. Breakfast was nice as well and the lounge area is welcoming.

HotelResponse_2018, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Jessica N., We appreciated receiving your rating and review here on TripAdvisor. Thank you for choosing to be our guest and for letting us know of the things that pleased you while you were our guest, as well as some things that we could have worked to improve upon. I will let our team members know that their hospitality was a highlight to your stay, and I'm also delighted to hear that you felt our property was an excellent overall value. I am sorry to hear, though, that you noted some areas within your guest room that were in need of attention from our maintenance and design teams. I'll address this with our on-site staff and franchise management company, and I hope this won't prevent you from choosing our hotel again in the future. If I can be of any further assistance to you, please don't hesitate to reach out to me directly at your convenience at (252) 331-7751 . Your absolute satisfaction is our primary goal and we all hope to have the pleasure of welcoming you back soon. Regards, Sabrina Parrish General Manager

"Viking Fun"

4
lorieb686, Portsmouth, United States 29/10/2018

Best Western Plus EC is close to ECSU campus. The staff were welcoming & attentive. We asked if able to use the dining area for fellowship and we allowed (we cleaned our area after Sat night fun). We had a great time in the lobby and dining area.

HotelResponse_2018, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear lorieb686, Thank you for choosing our Best Western Plus Inn & Suites hotel to serve you when your group recently traveled to this area to visit Elizabeth City State University! We were glad to have you as our guests and love hearing that you found your time at our property to be so pleasant. I'm also happy to know that our location near the campus made your visit to the area convenient. I hope that you enjoyed reconnecting with all of your friends, and I love that you were able to make such good use of our common area. Your positive remarks are all greatly appreciated. We look forward to continuing to welcome you here whenever you visit this part of coastal North Carolina. Our team members will work hard to ensure your future stays are all worthy of full 5-star ratings! Regards, Sabrina Parrish General Manager

"Nice and clean with very helpful staff"

5
bijoubeads, Asheville, North Carolina 02/10/2018

This was an excellent place to spend the night for two very tired travelers. Whole place was clean, rooms were well supplied, and the entire staff was helpful and very friendly. The free breakfast was great; lots of choices and all delicious.

HotelResponse_2018, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear bijoubeads, Thank you so much for the 5-star rating and very kind review here on TripAdvisor! We loved being able to welcome you to our property and appreciate that you've made the time to let our staff and other users of this web site know of your satisfaction here. While I'm sorry to hear that your travels prior to your arrival here left you exhausted, I am glad that we could serve as as oasis for you in Elizabeth City, NC. Thanks for trusting our Best Western Plus Inn & Suites to offer you an all-around superb lodging experience while you were visiting our area. I'm glad that you found relaxing accommodations, excellent staff, and a well-stocked complimentary breakfast bar at our property! We value your feedback and hope that you'll continue to choose to make your reservations at our hotel whenever you need a place to stay in this part of North Carolina. Regards, Sabrina Parrish General Manager

"good hotel for the money!"

4
Z6976DBbrendam, Afton, Virginia 10/09/2018

Good decent clean hotel in good location. Hotel staff was very nice. Rooms were clean - beds were comfortable. Very small living room with suites but good when you are traveling with grandkids. Breakfast buffet okay but not great.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Z6976DBbrendam, Thank you for making the time to rate and review our Best Western Plus Elizabeth City Inn & Suites here on TripAdvisor. We sincerely appreciate that you chose to be our guest when you visited this area with your family, and we loved hearing that you were pleased with your overall stay here. It's great to know that you found your accommodations to be clean and comfortable, and I hope that the living room did, indeed, afford you the extra space you were looking for since you were traveling with children. I do apologize that our breakfast bar failed to exceed your expectations, though, and I hope you'll let our team members know if there's anything specific that you'd like for us to add to our variety of food offerings during your next stay. We'd love to have your ideas, as it's our goal to earn 5-star ratings from all of our guests. I hope that you'll find your next visit here to be completely satisfactory! Regards, Sabrina Parrish General Manager

"Excellent! Great price!"

5
User 09/09/2018

Our family stayed overnight here as we were just passing through the area. Highly recommend this hotel! Well worth more than what we paid. The staff was amazing and very friendly. It was very clean and breakfast was great.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Amanda S., Thank you for writing such a positive review regarding your brief visit to the Elizabeth City, NC area. We appreciated that you chose our Best Western Plus hotel to serve as your lodging provider, and we were delighted to see your 5-star rating here on TripAdvisor. Our team knows how important guest reviews are for travelers looking to make decisions about where to secure their hotel reservations. It's fantastic to have your strong recommendations regarding our accommodations, service, and amenities. Thanks for mentioning, also, that we exceeded your expectations with regard to the overall value that you received from our property based on the price that you paid to stay here. Your remarks are all wonderful to have, and we hope that you'll be able to plan a return visit soon to our area. Regards, Sabrina Parrish General Manager

"Horrible"

1
User 04/09/2018

Family reunion everyone was to be on the same floor. I checked in early believing it could not be fixed and my family would be on the same floor but we weren't. I was the only one on a different floor. The refrigerator didn't work. There was a lamp with plug prongs stuck in it. They ran out of towels and gave us pool towels instead. Breakfast repeated itself the whole weekend.. nothing different. Monday just added potatoes. Smoking selection is located right by the pool where it's no smoking (does not make sense). I spoke with the GM thinking she was just the front desk manager and she apologized and gave me a bag of free waters they already give to the customers and never attempted to fix the refrigerator or anything. She did tell me my room could have been corrected. There was a few people who was very nice. A housekeeper (keisha)who helped us with the beds.. very pleasant and nice and a man (tim) who assisted us in the pool area and also came right up to look at our refrigerator when I was checking out speaking with the REAL front desk manager who was nice. No saying anyone was mean or rude.. there was things that could have been prevented or at least checked on once notified. It's really bad when the GM who is sabrina Parrish doesn't care. We got to hear all about her baby etc instead of her fixing problems in her hotel. As my great aunt is as checking in the GM had her baby on top of the desk in the car seat as one of the associates played with him. Very unprofessional your customer should be respected.

HotelResponse_2017, eCommerce Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Shondell L., Thank you for bringing your concerns to our attention via this TripAdvisor review. I hope that your family's visit to this area was generally a pleasant experience. It was wonderful to read that you did enjoy the interactions that you had with several members of our team, though I was sorry to hear that there were multiple things about your trip to our hotel that did not go as well as they should have. I assure you that your remarks are being thoroughly discussed among the members of our management staff so that we can prevent these types of issues from recurring for travelers who stay here in the future. The absolute satisfaction of all of our guests is our primary goal, and I apologize for all of the troubles, discomforts, and inconveniences that you encountered while you were at our hotel. I hope you'll change your mind and give us another opportunity to serve you during a future trip to this area. We would love to have the chance to have you as our guest again and will do everything we can to ensure that you're completely pleased with your next stay. Regards, Jessica Dowell eCommerce Manager

"The Best Experience at Best Western Plus In Elizabeth City, NC"

5
jesuschic14, Virginia Beach, Virginia 13/08/2018

I stayed for 7 days at this hotel in Elizabeth City, NC recently (August 2018). I would highly recommend this home away from home hotel. From housekeeping, kitchen staff, desk clerk to maintenance guy, all exceeded or met my expectations. I love attention to detail and at check in the guy who checked me in inquired as to if I preferred a room away from elevator or near...of course I selected a room away. No odors or smells encountered. There's a Roses shopping within walking, a restaurant in front with just a few steps away, movie theatre within walking if want to take in a matinee, other take out or dine in(Chinese/American cuisine restaurant, if you like fast food there's McDonald's, Burger King, Chic Filet), other restaurants and especially a seafood restaurant 10 min drive(Quality Seafood) you can eat in take out; call ahead and place a drive thru order just Google Quality Seafood in Elizabeth City , NC. The serenity I experienced was off the chain. Thankful, just plain thankful. There's a waterfront park 10 min away across from a museum.

HotelResponse_2017, Guest Services Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear jesuschic14, We were absolutely thrilled to receive this TripAdvisor review from you following your recent stay at the Best Western Plus Elizabeth City Inn & Suites. Thank you for allowing our team members to have the pleasure of welcoming you here during your week in our beautiful town. It sounds like you had a wonderful experience at our hotel and in the area, and I'm glad that you found so much to see and do while you were here. I will share your satisfactory remarks with our staff, as they will appreciate hearing that you were so pleased with the accommodations and service that you found at our property. We love having your 5-star rating to add to our listing on this web site and hope that your travels will allow for you to return soon to this part of coastal North Carolina. Regards, Sabrina Parrish Guest Services Manager

"Nice stay"

3
AlisonU752, North, South Carolina 15/07/2018

Check in was easy and the front desk staff Christi(I think) was very nice and friendly. Our room was clean and there was a cut little towel animal made on the bed which my daughter really liked. The pool was small but clean and we had it all to ourselves. The continental breakfast was good and was the standard make your own waffles along with muffins, bagels, cereal, sausage, etc. There were also a lot of toppings for the waffles which was a neat addition. What I think could be improved is the timing/location of the housekeeping staff. We ate between 8 and 9am and the staff was pushing the carts right next to the tables in the eating area. It was a bit tight and some of the staff weren't very aware of the proximity of their cleaning supplies and people eating and one staff member spilled toilet bowl cleaner right near where we were eating and didn't acknowledge that we were eating right there. I might suggest that they remove that one little table on the outer edge of the area to prevent patrons from being sloshed with cleaners. Other than that we had no issues. There are a couple of chain restaurants within a 5-10 minute drive and a Big Lots within walking distance of the hotel.

"A Nice, Clean Place to Stay"

5
Saundra74, Tampa, Florida 05/07/2018

We usually stay with family but there were too many of us this trip so chose this hotel. It was very clean, quiet, and the breakfast was outstanding! Our room was right by the pool and the lobby but we didn't hear any sounds at all. Very quiet. The breakfast offered hot choices of eggs or omelets, bacon, sausage, and potatos or waffles and an array of breads to toast. Fresh fruits, yogurt, etc also were available. Very friendly staff here and a very positive experience. Plenty of parking and WiFi in the room worked great. I like havin a couch in the room and bed was comfy with lots of pillows. Bathroom pretty small but lots of counter space. We also liked the location right near a grocery store.

HotelResponse_2017, Guest Services Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Saundra74, Thank you for letting us know that you were exceptionally pleased with your recent visit to our Best Western Plus Elizabeth City Inn & Suites! We loved being able to welcome you here and are delighted to know that you were completely satisfied with the experience you had here. It was our team's pleasure to offer you well-appointed and quiet accommodations, a fantastic complimentary breakfast, outstanding service, and many other value-adding amenities. We appreciate your 5-star rating and your strong recommendation of our property for other TripAdvisor users. I hope that you'll be able to return soon to this area, and that you'll give us another chance to serve you. Regards, Sabrina Parrish Guest Services Manager

"My family loved it here, but...."

3
User 24/06/2018

This should be an almost 4 star rating. I booked our reservation same day but requested a late check-in and surprisingly we were able to check in 6hrs after our check-in time without any trouble. Our stay came with free breakfast, gym, laundry & pool access. I'm very impressed with this hotel but the only problem I had were: -WiFi was suppose to be high speed, but It was only on 1 bar & couldn't access it the whole time we were there. -bathroom didn't seem cleaned. The tub had hairs. Kleenex soft tissue only had one piece left in the box. And the toilet tissue only had less than half roll, I love that they hav this “we recycle” thing but for sanitary purposes opened and used items should be changed and replaced for next customers.

"D I R T Y !!!!!!!!!!"

1
janetcE5094QH, Northfield 01/06/2018

went to North Carolina for a visit and was surprised to see how dirty our room was. The floors were not swept, the closet mirrors had hand and finger prints on them , the bathroom mirror had water spots on it AND I found a pubic hair in our sink!!!! Of course we complained and left for a few hours so they could clean it but when we returned, they still hadn't vacuumed the floors. It was disgusting. So again we complained and this time we left a small piece of paper on the floor to see if they would vacuum and we went out to dinner, when we came back the room STILL hadn't been cleaned and we complained AGAIN and said we were leaving. The manager came down and was NOT very pleasant. The girl who cleaned it was also very snotty and I told the manager this, to no avail. I will NEVER stay here again and will NOT recommend this place to anyone. DON'T STAY HERE!!!!!!!!

HotelResponse_2017, Guest Relations Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear janetcE5094QH, I am deeply sorry to hear that your experience last October at our hotel was such a negative one. We have since changed our General Manager, but I apologize for the fact that you had such a negative experience with her and with our housekeeping team. I'm sorry for all of the discomforts and inconveniences that you faced while you were our guest, and I hope you'll feel free to reach out to me at (252) 331-7751 if you'd like to discuss your remarks in any further detail. We'd certainly love to have another opportunity to work to earn your loyalty in the future, as well. Regards, Sabrina Parrish Guest Service Manager

"Great Stay in Elizabeth City NC"

5
Jim R, Ooltewah, Tennessee 30/05/2018

Stayed at the Best Western Elizabeth City NC three days 05/29-06/01. Hotel was reasonably priced and all staff I encountered were cheerful and helpful. Breakfast typical and room clean and comfortable. The lady that checked us in - Christi - was great. She even called our room after our check in to make sure everything was acceptable. Will certainly stay here again on our next visit.

"Stay at Best Western, Elizabeth City NC"

5
User 30/05/2018

The staff was extremely welcoming, friendly and helpful. Room was clean and comfortable, and prompt repairs were promised for a loose bathroom fitting mentioned at checkout. Breakfast was tasty and nourishing, though not exactly exciting (omelette, fried potatoes, waffles, hogurt, etc.)

"Great place to stay."

5
User 26/03/2018

Nice hotel excellent staff! Easy check in and check out. Modern comfortable rooms. Direct TV offered the most channel choices.Good fresh hot or continental breakfast. Super nice lady helps with the breakfast service.

"Overall pleasant stay"

4
Lonesome_Sparrow, Stuttgart, Germany 26/03/2018

I stayed there for 2 nights and visited the Outer Banks in the day between. Very friendly staff, quick check-in and check-out. Room is spaceous enough for one person. Special thanks to the lady handling the breakfast area. One minus: The mechanical function of the bathroom sink didn't work well, water did not flow away, had to remove the plug permanently. I issued a maintenance ticket in the morning but no repair happened when I came back in the evening.

"Excellent stay!"

5
Linjons, Souderton, Pennsylvania 18/02/2018

Our stay at this hotel was wonderful! They upgraded our room and made us feel really welcome. If you aren't a member of Best Western loyalty club yet, definitely join - they are one of the best we've ever used. Room was clean and well appointed, quiet and had a great mattress. Breakfast was delicious and because we wanted to leave early they let us come in early for breakfast. Would highly recommend.

"Wonderful"

5
User 16/02/2018

We were here for a week for work. Absolutely every interaction with any of the staff was wonderful. They are the role model for "southern hospitality". A special shout out to Kimmy who is a real asset to this property. She registered us when we arrived and was so friendly and helpful. First impressions are so important and she couldn't have made a better one!

"Quick trip and stay"

5
Stacey B, Linden, Tennessee 06/02/2018

Staff are excellent, very friendly and the accommodations are nice well maintained and clean. I would recommend others to stay as well as I would again as well. By the way, this location offers a military and state/LEO discounts but you must contact them directly for discounted prices.

"Excellent Customer Service"

5
Brian K, Brevard, United States 13/01/2018

From the moment I called to make a reservation, to the moment I checked out, I felt sincere caring and compassion from all of the staff. Kimberly was who I made the reservation with, and she found out that I was coming for a memorial service for my sister who had passed recently. She booked rooms for my mother and I, and then when we arrived, she had left us a "goodie bag" with a kind note of condolences and some snacks. Shayla was working late at night when we arrived for check-in, and she was very nice and personable. Checking in was very fast, and the rooms were fresh and clean. The next morning, we had a great breakfast, and then were assisted by Sabrina at checkout. The girls gave us a complimentary water, and made sure that we were satisfied with our stay. ALL staff, including housekeeping were very nice and caring. They made our stay a pleasant and enjoyable one!

"Most Friendly Anywhere"

4
David E, Pacific, Missouri 07/01/2018

This had to be the most friendly place we've stayed for one night travel stay, everyone greeted and smiled when encountering them. Rooms were updated and clean, front desk very helpful and gave tip on dining and discount related to staying with them. Although did not partake of free happy hour was a nice add-on option.

"Not clean"

2
Francis P, Montreal, Canada 06/01/2018

The bathroom was not cleaned. We found broken glass and hair on the floor in the bathroom. The heater wasn't working properly. The room was too warm. We kept hearing noise from the fridge and from the water ruining from other guests.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Francis P., I was deeply sorry to hear of the recent experience that you had at our hotel. It's our goal to ensure that all of the travelers who stay here feel confident in rating our property with 5 stars, and I apologize for the fact that this visit was not a good one. I will address all of your remarks with our maintenance and housekeeping team members, and I assure you that we will work to correct all of the issues that you faced while you were our guest. I hope you'll give our hotel another chance to host you during a future trip to Elizabeth City. We'd love to see you again and will work hard to ensure that you're absolutely satisfied with your next visit here. Regards, Sabrina Parrish General Manager

"Excellent Stay"

5
choppellb, Kennesaw, Georgia 31/12/2017

Recently I stayed at the Best Western in Elizabeth City, NC. The hotel was very clean; all hotel staff (front desk,breakfast and housekeeping) were extremely polite and helpful. I would recommend this hotel to everyone in the area.

"Very Polite and Professional Staff"

4
Dewayne P, Vinton, United States 28/12/2017

From the time we checked it till the time we left everyone we came in contact with were nice and cheerful and would go out of there way to do what they could to make our stay a pleasant one. For those that are vertically challenged you may what to consider packing a step stool to get in to bed with. My wife 5'1" with a bad knee, it was all she could do to get in to the bed each night. The beds seemed a bit tall and quit firm. If they would have had some squish it might have made it a little easier to get in.

"Sabrina and her staff were awesome "

5
J7143RMpatrickc, Augusta, Georgia 22/12/2017

I travel to Elizabeth City for work every December through January for the last three years and I always stay here but I've got to say this year was one of the best Kimberly and shayla have wonderful and friendly personalities and make you feel so welcome and the maid service is excellent especially Hannah I don't think I stay at any other hotel in Elizabeth city for the staff alone

"Great Stay!"

5
John S, Gulf Shores, Alabama 20/12/2017

Just spent 2 nights while visiting family; and have stayed here previously. This was another excellent stay! Clean, comfortable rooms and hotel; very convenient to downtown, eateries, retail stores of all types. Plenty of well lighted parking. Very reasonable rates. Melanie's breakfast buffet is comparable to and as good or better than most Hampton Inns that we have stayed in. The Guest Services Manager, Sabrina, oversees a very friendly and capable staff. Will definitely return!!!

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear John S., Thank you for leaving such a positive review regarding your recent stay at the Best Western Plus Elizabeth City Inn & Suites. We appreciate your loyalty to our property and have been pleased to welcome you here on several occasions. It sounds as if absolutely everything about your stay here met with or exceeded your expectations, and I'm so glad to know this! I'll share your remarks with our team members, as they work very hard to ensure our guests are satisfied. We certainly hope to have the pleasure of welcoming you back soon. Regards, Sabrina Parrish General Manager

"Very nice place, extremely nice staff."

5
User 17/12/2017

I have stayed at this location for business, for about a total of 3 weeks straight. I wake up and go to bed, with some of the most friendly people. I caught a few of the names like Tiffany and Shayla, but if I never all there names I would list them. Such a wonderful group of people. As far as the hotel is concerned, you will not find a better one anywhere close to this area. The staff ( and I mean all of them), are as wonderful as they get.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Jeffery R., Thank you for writing such a positive review of your experiences at our Best Western Plus hotel in Elizabeth City, NC. We were very glad to be able to offer you such a comfortable place to stay while you were in our area on business travels. Your 5-star rating on TripAdvisor is a wonderful addition to our property's listing on this web site. It's great to hear that you had such wonderful interactions with all of our team members and I hope that your trip to our area was a successful one. We'd certainly love to see you again if you ever come back this way! Regards, Sabrina Parrish General Manager

"Very Clean, Comfy Beds, Close to Restaurants"

5
User 03/12/2017

Great rate for CLC members. You are sure to enjoy your stay here at Best Westen in Elizabeth City, NC. We have stayed at most of the hotels here in town, and this is our favorite. A Feel Good feeling when entering your room.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Valued Guest, We were delighted to learn that you found our hotel to be a superb value during your recent visit to the Elizabeth City, NC area. It's been our pleasure to work to earn your loyalty during your trips to our part of coastal North Carolina. I'm so glad to hear that you always feel immediately and warmly welcomed to our property, and I'll share your remarks with all of our team members, as they'll be delighted to read your feedback. I hope that you'll continue to find excellent experiences whenever you're our guest, and we all hope to be able to welcome you back to our Best Western Plus very soon! Regards, Sabrina Parrish General Manager

"Great staff, but old and tired Buffet Breakfast"

4
gigi321, pinelands 12/11/2017

I would stay again for the staff and how clean this hotel was, but if you plan to get some breakfast before you go walk past buffet. I would tell anyone to stay for 1 or more nights cause as we know when we travel hotels are scary even if you read great reviews, I always try to not prebook and go direct to property and look at rooms before I rent them and this hotel was great.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear gigi321, I will be sure to let our team members know that they made such a positive impression on you during your recent stay at our hotel. Thank you for leaving your kind feedback for our Best Western Plus here on TripAdvisor. We love hearing that you found excellent service and clean, comfortable accommodations at our property. I do offer my apologies, though, for the fact that you were not absolutely pleased with our breakfast bar. If there's anything specific that you would want our hotel to add to our available food options, please be sure to let us know about it during your next visit here. We would absolutely love to be able to earn a full 5-star rating from you following your future stays at our hotel. Regards, Sabrina Parrish General Manager

"the best"

5
James H, Elizabeth City 26/10/2017

quality and price very good, staff is great and goes above and beyond. would stay at this property over any other in elizabeth city. breakfast and coffee was hot. very caring staff, always wanting to make sure your stay was great.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear James H., It was so great to have the opportunity to read all of the positive remarks that you composed regarding your recent experience at our Best Western Plus hotel in this TripAdvisor review. I'm glad that you had such wonderful interactions with our team members, and I love knowing that our breakfast and coffee got your day off to such a great start. We are very pleased to have your comments in this online review and hope that you'll have the opportunity to return soon to Elizabeth City, NC. We would absolutely love to be able to welcome you back for another superb stay. Regards, Sabrina Parrish General Manager

"My Stay"

5
patriciahJ5655CB, Elizabeth City, United States 23/10/2017

Second time staying at this hotel and the staff is so friendly and competent. they make you feel like you are a friend. The room smelled fresh and clean. The only thing I didn't like was every time you turn on the bathroom light, the vent came on and it was noisy. That was a little annoying. Other than that, the room was great and even the housekeeping staff was friendly and pleasant

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear patriciahJ5655CB, Thank you for leaving a 5-star review for our Best Western Plus hotel here on TripAdvisor! We were delighted to hear that you had such a wonderful stay here on two separate occasions and we appreciate your positive remarks. I will share your compliments with our team members, as I know they will love reading your words. I hope that you'll be able to plan another visit to the Elizabeth City, NC area soon. We are already looking forward to welcoming you back for another great stay. Regards, Sabrina Parrish General Manager

"Nice hotel for a reasonable price"

5
835tylerd, Raleigh, NC, United States 18/10/2017

Staff was quite friendly & helpful. Room had a nice king bed, comfortable sofa w/ hide-a-bed, nice sized Samsung TV w/ DirecTV (!), a spacious desk, and a modern feel. Hotel was quiet during evening/overnight hours. Parking lot is well-lit, and there's lots of fast food & shopping nearby. Free Wi-Fi was fine for streaming & work (FWIW, it seemed capped @ 2 Mbps), but I honestly used it less than I expected, because of the great amount of (included) content available on the DirecTV box. Free breakfast was nice (wasn't just muffins & cereal, like a lot of hotels do now). I stayed here on business (service call from Raleigh) & would definitely stay here again! Nice room, friendly staff, reasonable price.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 835tylerd, Thank you for choosing the Best Western Plus Elizabeth City Inn & Suites as your lodging provider during your recent business trip to the coast of North Carolina. Though your visit to our area was for work and not pleasure, we were certainly glad to hear that you had such a superb all-around experience at our property. Your specific remarks regarding the things that pleased you are greatly appreciated by our team members, and I know that other prospective guests will enjoy learning that you were so pleased with the amenities and services you found here. The absolute satisfaction of our guests is our primary goal and it was our pleasure to exceed your expectations. I hope that you'll be able to return again soon for another 5-star stay. Regards, Amelia Midgett General Manager

"Softball Tournament"

1
W6998FUdeborahs, Houston, United States 02/10/2017

Reserved 2 rooms for softball tournament. Took 3 calls to hotel to get reservation correct. Should have been a clue as to what we would encounter. Arrived after 10PM. Greeting at desk was minimal. Not greeted as a rewards member. Both rooms smelled musty. Sheets were yellowed, couch was stained. Exhaust fan in bathroom was pulled down and hanging from the ceiling. Bathroom so small could not close the door to get into the shower easily. Only good thing was the close proximity to tournament. Definitely overpriced for what they provided.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear W6998FUdeborahs, I received your feedback through the internal property survey response that you sent, as well as the remarks you've made in this TripAdvisor review. I was deeply sorry to learn that there were multiple problems with your stay here, and I specifically apologize for the negative experience that you had with the reservations desk while trying to set up your visit to our property. I know that this got your time here off to a stressful start and I'm sorry. We appreciate all of your comments and will continue to address them with our staff and management team. I hope that you'll give Best Western hotels another opportunity to work to earn your loyalty in the future. Regards, Amelia Midgett General Manager

"My favorite Hotel"

5
slewis305, Miami 28/09/2017

We always stay here when visiting family in Elizabeth City. Our most recent trip was a sad one due to my Aunt's passing on 9/4/2017. I booked a Queen suite for the family and as usual was not disappointed. As always the staff was accommodating, friendly, and professional. I had booked for 3 days but ended up staying a week. They were able to kept us in the same room. They room as always was clean and spotless and the housekeeping staff was always on point with any request we had. It was a sad time for our family and they went the extra mile to help us! . There was an incident with one of the employees (Tiffany) that I witnessed first hand on 9/7/17. She was very professional and never RUDE to this other guest. I personally was stating an opinion to her when this man waited till I left to be nasty to her. I just want to set the record straight about that incident and praise your employee for her professionalism in handling this guest! My family and I have stayed there for all our trips and will continue to do so whenever in Elizabeth City!

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear slewis305, Thank you for always trusting our hotel to offer you superb lodging experiences whenever you visit the Elizabeth City, NC area. I hope that you'll accept our continued condolences for your family's recent loss. We were glad to have the chance to provide you with a comfortable and stress-free travel experience during this difficult time, and I will let our team members know that you appreciated their efforts to ensure that you were able to keep the same guest room for the duration of your stay. I also was glad to read that you noted a moment when one of our front desk staff responded with professional hospitality to another guest. We are delighted to have all of your comments to add to our property's TripAdvisor page and hope that we'll be able to welcome you back soon to our Best Western Plus. Regards, Amelia Midgett General Manager

"Jammed in!"

2
User 16/09/2017

The room was attractive, but extremely small. The only place to sit was on the bed, or the toilet! I missed a chair or stool to sit on when putting on my shoes! The bathroom was so smail that the toilet took up half the counter space. The front entrance door is locked at 9:00 pm and if you were coming in after that you had to use your room key. Didn't appear to be any security and the area does not appear safe.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear helenaA580NJ, Thank you for reaching out to our hotel here on TripAdvisor. I was sorry to learn that you found your guest room to be too small for your comfort when you were recently our guest. We do have many room type options available within our hotel, and I hope that you'll allow us to offer you a different room during any future visits that you may make here. With regard to the nighttime security at our hotel, the industry standard is to lock the doors of hotels at night, requiring key card entrance. This is done for the safety of our guests and team members, and I sincerely apologize that it made you feel uncomfortable. We certainly did not want either of these discomforts to occur while you were here and I hope that you'll give us another chance to offer you a completely superb experience during your next trip to this area. Our team members would love to have the opportunity to welcome you back. Regards, Amelia Midgett General Manager

"not a good visit"

5
Charrise B, Matthews, North Carolina 11/09/2017

very disappointed have stayed there b4 and that stay was better then this stay the hall ways 2nd fl smelled awful the toilet clogged the first night front desk cking out was not friendly no eye contact too businesses on computer

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Charrise B., I was sorry to hear that your most recent stay at our hotel did not go as well as your previous experiences here. We never want for any of our guests to be displeased with anything about their time with us, and I sincerely apologize for all of the inconveniences and discomforts that you faced during this most recent visit to our property. I appreciate that you've taken the time to reach out to us via this online review and I will address your concerns with our management staff and team members at once. I hope that you'll give us another opportunity to offer you a superb experience during your next visit to this area. We'd love to be able to welcome you back to our hotel again. Regards, Amelia Midgett General Manager

"Will not return"

1
921kristing, Virginia Beach, Virginia 04/09/2017

Dirty room. Hairs on sheets. Ac unit was pulled apart and not put back together. Pieces on the floor. Pink mold in shower. Keycard for room entry never worked...will definitely not return. Staff was friendly.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 921kristing, Thank you for reaching out to us via TripAdvisor, as well as with the response that you made to the internal property survey that was sent to you following your stay at our hotel. We were sorry to know that your room lock malfunctioned during your visit to our property, and I apologize for the inconveniences that this caused for you. I was also sorry to learn of all of the other negative issues you faced that went unreported. I am absolutely dedicated to ensuring that all of our team members work together to make certain that our guests are completely satisfied with the experiences that they have here, and I apologize for the problems that you were able to note within your guest room. If there's ever a negative issue of any sort during a future stay here, please report it so that we can work to correct it. We'd love it if you'd give us the chance to welcome you again and hope that your next experience will be a much better one. Regards, Amelia Midgett General Manager

"Don't understand the bad reviews"

4
IraC24, Boynton Beach, Florida 29/08/2017

About 50 miles from Elizabeth City by wife decides to go online and read the reviews. After reading the reviews my wife began to check out other hotels until I reminded her that we prepaid and were no longer cancellable. We headed to the hotel, as a late arrival (after 9PM). The counter person was very friendly and accommodating. We entered our room and looked around. It was immaculately clean. I proceeded to rip off the sheets, to double check the mattress, etc. They were clean. We fell asleep right away, I had been driving for 16 hrs and was exhausted. Awoke the next morning refreshed. Proceeded to the free breakfast and made myself delicious waffles. My only negative comment is that they didn't have sugar free syrup, my wife is a diabetic.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear IraC24, Thank you for giving our hotel a positive rating and such wonderful remarks here on TripAdvisor. We were glad to have the opportunity to welcome you to our Best Western Plus hotel, and I am delighted to know that we passed your inspections with regard to service and cleanliness. I am sorry that there was no sugar-free syrup available during breakfast and appreciate your suggestion regarding this. I hope that this was, indeed, the only negative thing about your entire experience here. We value your complete satisfaction and hope that you'll allow us to have you as our guest again at some point in the future. We'd love to be able to work to earn a full 5-star rating from you following your next stay here. Regards, Amelia Midgett General Manager

"Vacation at Best Western"

4
User 24/08/2017

Overall the stay at your hotel was enjoyable. I do wish the rooms were cleaned more thoroughly on a daily basis. The staff usually went out of their way to help with directions or comments on surrounding towns. I would stay at this hotel again.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear jennymE5753IU, Thank you for letting us know that you were pleased with your overall experience at our Best Western Plus hotel. We loved being able to welcome you here during your vacation trip to the Elizabeth City, NC area, and I appreciate hearing that our team members provided excellent suggestions to you regarding things to see and explore in our local community. I am sorry to know that your room was not always serviced to the highest level of attention to detail while you were here, and I will speak to our housekeeping team about this matter at once. I hope that this did not have a major negative impact upon your stay, and I'm glad to know that you'd be glad to return here in the future. We'd certainly love to have another chance to work to earn a full 5-star rating from you. Regards, Amelia Midgett General Manager

"Awful"

2
michelelL2652GX, N 21/08/2017

Location while traveling to OBX was the only pro. Overall cleanliness of hotel was awful. Sink was clogged and maintenance wasn't available so the woman who checked us in came up to fix. Breakfast started a half hour late with many families traveling to OBX and looking to leave early for travel waiting to eat. Hotel needs updates and cleaning. Felt gross to stay there. Never again.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear michelelL2652GX, Thank your for reaching out to us following your recent visit to our property. I was sad to learn that you were not pleased with your overall experience here and sincerely apologize for all of the discomforts and inconveniences that you faced while you were our guest. We never want for any traveler to have a negative experience here and hope that you will give us another chance to offer you a superb stay during your next visit to the area. It would be our pleasure to welcome you back. Regards, Amelia Midgett General Manager

"Clean and comfortable "

4
Jeff S, Charlotte, North Carolina 20/08/2017

Spent a long weekend here for a visit to the Outer Banks. Our room was clean and comfortable. The breakfast was busy but they worked hard to keep it stocked. The hotel met our needs for a base of location.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Jeff S., Thank you for allowing us the opportunity to welcome you here during your recent trip toward the Outer Banks of North Carolina. We appreciated that you chose us to be your lodging provider, and I'm glad to hear that most of your experience at our hotel went well. I am sorry for any troubles that you had at our breakfast bar and assure you that our team members were working very hard to ensure that the replenishment of the food kept up with the demand. We are happy to have all of your feedback and hope that you'll choose our Best Western Plus again if your travels ever bring you back to the Elizabeth City, NC area. It would be our pleasure to work to earn a full 5-star rating from you following your next stay here. Regards, Amelia Midgett General Manager

"Don't get fooled.. Don't Stay here at all Double zero rating 00"

1
man1et, Frederick, Maryland 11/08/2017

This was one of the worst hotel stays ever. The only nice thing was the one receptionist at the front desk that agreed thing we not up to par! Our room floor was damp and had a humidifier in it when we checked in.. The fridge was broken also! The receptionist called the owner and he did NOT CARE!!!!! He cared less about the condition of his hotel!! They moved us to another room and that was only because the receptionist was nice. The workers are nice, but the hotel is not a good place to stay! I would only pay 20 bucks a night to stay here. We have been coming there for years and never had a bad experience like this that the Owner and Management did not care! This might as well been like a quick truck stop! Not worth the money at all! Stay Away! The only good thing were the staff outside of Management and the owner who did not care about his customers..

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear man1et, Thank you for using this TripAdvisor review to reach out to us. While I'm glad to hear that your interactions with our team members were very pleasant, I am sorry to hear that your first room did not meet with the high standards that we've set for our property. I hope that the second room was a nice experience and that you'll give us another chance to welcome you here in the future. We do care about our guest's satisfaction and I will be continuing to discuss your remarks with our staff and ownership team. Regards, Amelia Midgett General Manager

"Do not stay here!!"

1
coriea610, Philadelphia, United States 08/08/2017

I reserved a block of rooms for my family's reunion. Out of the 10 rooms we rented, there were problems in about 8 of them. This location has a big problem with mold. When entering the rooms there is a foul, sour, musty smell. Stay away, especially if you have young children or allergies. The staff tried to accommodate us by moving us around but the problem was too big.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear coriea610, Thank you for completing this TripAdvisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations with regard to multiple aspects of your visit to our hotel. We never want for any guest to have a negative experience here, and I am deeply sorry to learn of all of the troubles that you faced while you were our guest. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure that we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Amelia Midgett General Manager

"Outer Banks Trip"

4
F6742RNchristineb, Claysville, United States 07/08/2017

We selected this hotel because we were going hang gliding in Jarvisburg, and we wanted something north of the OBX as we were coming from Pittsburgh and didn't want to be right on the coastline. We reserved at the last minute and found a room with 2 queen beds and a sofa, which contained a fridge and microwave. We received the room that we booked. The hotel's outside appearance was pleasant. There was plenty of parking. The staff at the desk were great! Very pleasant and nice. We called ahead to let them know that we would be arriving later than planned, and it was not an issue. The room was small but clean, and had everything that we needed. It was quiet. We asked for bedding for the sofa bed and extra towels and were given all items. We did have to go down to the front to receive these, as I'm not sure there was enough staff to be bringing them to the room, but we were making a trip down anyway, and the woman at the desk was happy to get them for us. I had issues with the internet and was not able to access with my laptop. I had no problems accessing with my phone, though. I did not pursue the issue as this was not a business trip for me. Breakfast food was good, but the layout was not the best. The counter tops formed an inward corner, and that's where the toaster was placed, so everyone was waiting in that area for the toaster and you could not access many breakfast items because of the amount of bodies in the way. It interrupted the flow. Also, the toaster had one side which was not functioning, so everyone was waiting on the one working side. The eggs and bacon were good. There were also pastries, muffins, toast and English muffins, and bagels. Yogurt and packaged fruit were in the fridge, and there were some cereal options. Fresh fruit like pineapple, melons, etc. would have been nice. They did have bananas and oranges. There was not enough seating for everyone at the time we went. The breakfast could have been a little better but wasn't bad. The staff was constantly checking supplies and refilling as necessary, and cleaning tables. Really no complaints other than replace the toaster and improve the layout if possible. Overall, very nice hotel, great staff who were hard working and nice, clean rooms, had all we needed, breakfast was included, comfortable beds and pillows, ample parking, easy to find. The sofa bed wasn't the most comfortable but was adequate. I would not hesitate to stay there again.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear F6742RNchristineb, Thank you for writing such detailed remarks regarding your recent stay at our Best Western Plus hotel. I am glad to hear that your overall visit to our property was pleasant, and I will let our team members know that you found their service to be genuine and welcoming. I apologize for the troubles that you had at our breakfast bar, though, and I appreciate the suggestions that you've made with regard to how we could have improved your experience there. The absolute satisfaction of our guests is extremely important to us and I hope that we'll be able to make the changes that we need to in order to earn a full 5-star rating from you following your next stay here. We're looking forward to seeing you again! Regards, Amelia Midgett General Manager

"moldy smelling and dirty room, lousy service, all for the price of a luxury hotel"

1
unbekannt907, Washington DC, District of Columbia 30/07/2017

Due to the evacuation we needed to find a room without reservations. We have been to BestWestern before and always found it to be reasonably priced, clean and friendly. This stay was horrific: overpriced because it was a weekend and rooms taken, the room itself moldy smelling and dirty. Attempting to speak to staff about it proved useless - as they clearly said: this is the last room, take it or leave it. I will not stay at another BestWestern again - this set the tone for how business are not to be run.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear unbekannt907, I am sorry to hear that your travels to our city were unplanned and stressful. We certainly did our very best to accommodate the needs of those who were evacuating from the Outer Banks, and I apologize for the fact that you got the feeling from our team members that they were not appropriately concerned about your complaints. We will be reviewing this entire situation to evaluate our hotel's overflow and disaster plans, as we know that there is always the chance that a weather-related emergency will strike the barrier islands and we want to be as prepared as we possibly can be for taking on travelers leaving that area. I hope that you'll change your mind in the future and give Best Western hotels another opportunity to earn your loyalty. Your feedback is greatly appreciated and we will continue to strive to provide superb experiences for all of our guests. Regards, Nicole Reichle General Manager

"Shelter from the storm"

3
ckralston, Cincinnati 25/07/2017

We picked this location because it was about an hour away from Kitty Hawk, and we were avoiding the ridiculous prices in that area. Though we had only intended to arrive late, go to sleep and head on to our next destination, we ended up checking in earlier because of the storms in Nags Head and Kitty Hawk. The sanitation rating was 100%, but our room had stained linens, not enough towels for the number of guests, and the décor was really outdated. Breakfast was okay, but not enough seating for all of the guests. It was ok, but our refrigerator turned itself off in the middle of the night, and all of our lunch items that we travel with, were spoiled. The hotel did make that right at checkout.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear ckralston, We appreciated having the chance to offer you a place to stay when your travel plans for Kitty Hawk changed due to a weather situation. I hope that you were generally satisfied with your experience here, and I appreciate you letting us know about a few things that we could improve upon. Our goal is to ensure that all of our guests have an exceptionally good experience here, and I hope that you will allow us another opportunity to achieve this goal during your next visit to this part of North Carolina. We'd love to have you here again! Regards, Nicole Reichle General Manager

"average"

3
561reginaf, Phoenix, United States 24/07/2017

The staff changed the sheets after we found some scum on them but I never felt comfortable that the room was clean after that. Initially the desk agent said there was no housekeeping on duty. I did not like hearing that and to be honest-Just wanted the sheets changed!

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 561reginaf, Thanks for bringing your concerns to my direct attention via this TripAdvisor review. I sincerely apologize for the oversight on the parts of our housekeeping and laundry teams that led to sheets with staining being placed on your bed. I also am deeply sorry to know that our front desk staff's reaction to your complaint was less than professional. I appreciate having the knowledge of this incident and will address your remarks with our entire team. I hope that you'll give us another opportunity to offer you a 5-star stay during your next trip to this area. Regards, Nicole Reichle General Manager

"Vacation for Outer Banks"

4
zacharyd694, Lewisburg, West Virginia 22/07/2017

The hotel was very nice. Easy check in and check out. The breakfast was really really good. The room was nice and cozy and the bed was very comfortable. We stayed here to drive to the Outer Banks because it was A LOT cheaper. My only complaint was that the air smelled a little musty.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear zacharyd694, Thank you for being our guest during your recent visit to the Outer Banks of North Carolina. I'm very glad to hear that you found our hotel to be a superb value, and I love knowing that you rested easily here. I am sorry to read, though, that you found the scent of your room to be less than perfect, and I apologize for any discomforts that this caused for you. We are glad to have your feedback regarding the things that pleased you, as well as the areas in which we can improve. I hope that you'll give us another chance to earn a full 5-star rating from you following your next visit to the area. Regards, Nicole Reichle General Manager

"Outer Banks Visit"

5
drasponi, Orlando, Florida 20/07/2017

Clean and nicely furnished room. Pool. Breakfast was very good with plenty of options and definitely an added plus. Quite a drive to Outer Banks from here...but better than paying Outer Banks hotel rates.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear drasponi, Thank you for choosing to stop by Elizabeth City, NC on your way to the Outer Banks. We are glad that you took the time to explore our beautiful city for an evening, and we hope that your vacation trip to OBX was relaxing. I'm glad to know that you found a 5-star stay at our Best Western Plus hotel, and that we offered the exact level of accommodations, amenities, services, and value that you needed during this trip. We appreciate your positive review on TripAdvisor and hope that we'll have the chance to welcome you back here soon. Regards, Nicole Reichle General Manager

"Moisture problem"

3
998jaimed, United States 18/07/2017

The staff was very helpful, but the overriding issue of the stay was the odor in the guest rooms. Very musty/moldy smelling, with notable mold/mildew growth in the bathroom and air conditioning unit. If you have any allergy/asthma sensitivities, beware. Staff did their best to correct the issue (put a dehumidifier in our room, odor neutralizer, etc) but it could not be eliminated (and was the same in 4 other rooms we were able to check in an effort to switch rooms).

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 998jaimed, Thank you for taking a moment to reach out to us via this TripAdvisor review. While I'm glad to hear that our team members did their best to offer you a superb experience here, I am deeply sorry to hear that you were not comfortable at our hotel. Due to our geographic proximity to the river and to the Atlantic Ocean, combined with the heat of summer, the Elizabeth City area tends to be one of consistently very high humidity. I apologize for the fact that even the dehumidifiers that we run were not able to bring the level of moisture to a comfortable level for you and I assure you that we will continue to look for ways to combat this issue. I hope that you'll continue to choose Best Western hotels whenever you travel. We'd certainly love to have the chance to welcome you back to our property at some point in the future. Regards, Nicole Reichle General Manager

"Great hotel for the money"

4
williamlS5011TY, Richmond, United States 09/07/2017

The stay was great. Staff was awesome. Only complaint was the breakfast area was way too small. We have an infant and there were only a couple tables that were always busy. Other than that the experience was very good.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear williamlS5011TY, It was certainly our pleasure to offer your family a clean and comfortable place to stay during your recent trip to the Elizabeth City, NC area. We hope that you rested well in one of our well-appointed guest rooms, as we know that it can sometimes be difficult to travel with extremely young children. I am sorry to hear that you did not always find our breakfast area's seating area to be adequate; I will address this with our design team during our next meeting with them. We'd love to be able to welcome you all back to our Best Western Plus if your travels ever brought you this way again. Our team members will work very hard to ensure that your next experience at our hotel is a 5-star one. Regards, Nicole Reichle General Manager

"1 night stay"

4
Sandra G, Marlton 07/07/2017

Hotel was nice. Breakfast was great. Came late and had to leave early to continue our trip. Hotel was behind a restaurant and we missed the small sign and had to turn around For the short time we were there our stay was good

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Sandra G., Though I'm sorry to hear that your time at our Best Western Plus hotel was very short, I'm glad to know that your stay here was a good one. We appreciate hearing that you rested well and had a good breakfast at our property before departing to continue on your journey. I am sorry to hear that you initially missed the entrance to our property, and I hope that this was the only detractor to your experience here. If there's anything specific that we can do to make your next stay here a better one, please let our team members know about it when you next arrive for check-in. It's our goal to provide a 5-star experience for all of our guests and we hope to see you again soon! Regards, Nicole Reichle General Manager

"Good stay"

4
Joseph W, Brooklyn, New York 07/07/2017

Bed was a little uncomfortable, AND on our last day room could have gotten clean a little better Other then that Clean crew was great staff was Great We enjoyed ourselves GREAT PLACE TO STAY Thank you best western

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Joseph W., We always appreciate hearing about the things that pleased our guests, as well as the areas in which we could have improved. I will let our team members know that you appreciate the service that they offered to you, and I'm glad to hear that you found your experience here to be consistent with the high quality standards that you've come to expect from the Best Western brand. I am sorry for the fact that you did not rest well in one of our guest room beds, and I apologize that your room was not properly cleaned during one day of your stay. We are glad to have your constructive criticisms and will address them with the appropriate people. I hope that you'll give us another chance to offer you a 5-star stay during your next trip to this area! Regards, Nicole Reichle General Manager

"Rude Service/hot hallways/ low pressure"

2
659lancew, Asheboro, United States 06/07/2017

After returning to my room 3 hrs after reporting some issues (tv and telephone inoperable) the items were not corrected and I was rudely told by the desk attendant that it was not her fault. She should have kept up on the situation and ensured the items were corrected. The hallways are damp smelling and hot. The elevator is jerky. The water pressure in the tub and shower are low. The room was clean and the bed was comfortable.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 659lancew, I am sorry to hear that a member of our team did not follow through appropriately after you reported some issues that should have been brought to the immediate attention of our hotel's maintenance team. I also apologize for the fact that you found so many problems with your stay. I will be reviewing your remarks with all of our team members, and I hope that you'll give us another chance to earn a full 5-star rating from you following your next trip to the area. Regards, Nicole Reichle General Manager

"Under poor management"

2
C2191LWsandraw, Mansfield, United States 03/07/2017

If you want to listen to the employees complaining and cussing about the customer. This is the place to go. The front desk didn't believe me when I said it looked like someone had been laying on the bed. After tell me that the all sheets are just wrinkled, they came to see for themselves, and all they did was straight the bed up. With an attitude one asked do you want to change your room. Customer service needs training. Then after entering the lobby I called back to the room to tell them that they had guest waiting to check in, there was no one at the front desk.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear C2191LWsandraw, I am sorry to hear that you had several negative interactions with our team members while you were our guest. We never want for anyone to feel they received anything less than genuine and superb hospitality from our staff, and I apologize for the problems that you faced during this stay. I assure that that this is not typical of what one finds at our property and that I will be addressing all of your remarks with our team at once. I hope that you'll give us another opportunity to offer you a 5-star stay during your next trip to the area. Regards, Nicole Reichle General Manager

"Great location before OBX vacation"

5
like_a_flower_blooms, Boston North, MA 03/07/2017

Not much to offer in this small town, but a nice hotel about 60 minutes outside of OBX. Price way less than anything in OBX. Great way to avoid a costly night before a week long vacation. Highly recommended

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear like_a_flower_blooms, Thank you for leaving a 5-star rating and a strong recommendation of our hotel here on TripAdvisor. We know how much today's travelers count on genuine reviews to influence their travel decisions, and we are glad to have you kind words to add to our property's listing. I am delighted to hear that you found our hotel to offer a superb value while you were on your way to the OBX. I hope that your entire vacation went as well as your night here did, and that you'll continue to choose our property whenever you need lodging in this area. We'd love to be able to welcome you back for another excellent experience. Regards, Nicole Reichle General Manager

"Business In Elzabethcity"

4
I5040JFpaulf, Coats, United States 02/07/2017

its a nice hotel and good breakfast. Very helpful staff. I have stayed in a few place in Elizabeth City and for the money this is the best value location. Only a few things keep it from very high ratings. Some of the office chairs in the rooms can be damaged and tilt and internet speeds are not very high. They keep it clean but on occasion the rooms can have a little odor but not to the point of stopping a relaxing stay.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear I5040JFpaulf, Thank you for providing us with such a detailed description of how your stays at our hotel have gone. We love hearing that you've "shopped around" and found our property to be the best value in the Elizabeth City, NC area. I hope that your time here has, indeed, been generally pleasant. I will make certain that I discuss your constructive criticisms with our management staff and design teams, and I appreciate you bringing all of those issues to our attention. We value the absolute satisfaction of our guests and would love to be able to earn a full 5-star rating from you following your next stay here. Regards, Nicole Reichle General Manager

"Do not stay"

1
Marie R, Duck, North Carolina 27/06/2017

The hotel is going downhill. It's filthy. They're is mildew called on the shower head, the rooms smell awful and the shower curtain had blood stains on it. We waited 5 minutes for someone to come to the front desk to check us in. We even called the phone in the hopes it would draw someone out of the office. After several calls, a girl appeared as if she had just woken up.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Marie R., I am terribly sorry to hear that your recent stay here was not a superb one. Your remarks are important to us, and I apologize for the fact that you were not pleased with your experience at our hotel. Please feel free to reach out to me at (252) 331-7751 if you would like to discuss your comments in further details. I would love to have the opportunity to work with you to ensure that your next stay here is worthy of a 5-star rating. Regards, Nicole Reichle General Manager

"Adequate but a bit shabby"

3
43pat2014, Raleigh, NC 06/06/2017

Quiet, comfortable room, as requested; polite staff. Breakfast of dehydrated fried eggs not very appealing but there was a choice of breads and yogurt also available. Overall, just a little run-down. Thanks to receptionist for recommending Cypress Grill for supper.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear 43pat2014, We are glad to hear that your recent experience here was generally a nice one. We hope for all of our guests to feel as if they've had a superb mid-scale stay at our hotel, though, and I apologize for the fact that you did not feel your visit was worthy of a 5-star rating. Your positive remarks will be passed along to our on-site staff, and we will make sure that our design and owner teams hear about the facilities issues you noted. Thank you for letting us know about the things that pleased you, as well as those areas in which you felt we could have improved. Your comments are greatly appreciated and I hope that you'll choose to continue to make your lodging reservations here whenever you're in this area. We'd love to be able to welcome you back. Regards, Nicole Reichle General Manager

"one night stay"

3
jamesbH5219OY, Manheim, United States 03/06/2017

Good for a stop over but a little over price,. for the location No desk in room. Staff helpful room clean building has seen its better days. Location facing the side of a business. Makes you feel like you are in the warehouse district. Breakfast is the usual not bad but nothing special.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear jamesbH5219OY, Thank you for allowing us the pleasure of welcoming you here for a brief stay during your recent visit to this area. While I'm glad to hear that you found our hotel to be sufficient for your travels, I am sorry to hear that you were not absolutely satisfied with your experience here. We hope to all of our guests to feel completely comfortable and welcomed here. I apologize for the fact that there were a few things about our property that did not allow for us to achieve this goal while you were our guest. We appreciate your feedback here on TripAdvisor and hope to have the chance to have you here again during your next trip to the area. Our team members will work very hard to ensure that your next stay here is worthy of a 5-star rating. Regards, Nicole Reichle General Manager

"Nice Hotel but front desk staff practically non existent"

3
bluemnm910, Indian Trail, North Carolina 30/05/2017

We arrived to check in at the hotel after 8pm on a Friday night only to wait for over 5 minutes for someone to come to the desk. There was no staff person in site which was a little annoying considering we had been traveling all day. Finally a woman came to the front and was very friendly and helpful. Our room was clean and comfortable and quiet. The water pressure for the shower was not the greatest but not a deal breaker by any means. We went down for breakfast the next morning and they do have a nice variety of items and the staff was around to keep it full and clean. When we went back to our room both of our keys had been changed somehow by the computer. Luckily for us there was a housekeeping person on our floor who let us into our room. When it came to check out once again there was no staff in sight. I guess if you choose to stay here you should opt for an express check out. Maybe that bypasses the front desk. I guess overall it was a good place to stay as far as being comfortable and quiet. I just hope you don't need anything from the front desk because you may have to wait a while for someone to attend the desk.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear bluemnm910, We appreciated the opportunity to have you as our guest during your recent visit to the Elizabeth City, NC area. Thank you for choosing our hotel, and for taking the time to compose this review regarding the things that pleased you, as well as the areas in which we could have improved. I'm glad that most of your visit to our property went well, but I do sincerely apologize for the fact that you were not able to get quick service from our front desk team when you needed it. I will address your concerns with our staff in that department at once to find out why there were so many periods of time that the desk was left unattended, and I'm sorry for the troubles that this caused for you. I hope that you will give our hotel another chance to welcome you during your next trip to the area. We'd love to see you again and hope that your next stay here will be completely superb in all regards. Regards, Nicole Reichle General Manager

"Comfortable Stay"

4
janetbT6582VL, Mocksville, United States 29/05/2017

Room was good, staff was fine, bed was comfortable and we slept well. A storm came through in the early part of the night and being on the 1st floor, wind in the hallway caused the door to sound like someone was trying to get in. That scared us, but once we realized what it was and made sure the door was secure, we were fine. The breakfast was good albeit the line for the breakfast due to waffle iron placement on the counter was a bit difficult to get through. The hotel is in a good proximity to various restaurants so there were close by food options (you should try Montero's it was close by and delicious.) Overall, if you're passing through Elizabeth City, this is a good and safe place to stay for a night or two and we would choose this hotel to stay in again if in that area.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear janetbT6582VL, Your detailed review of the experience you recently at the Best Western Plus Elizabeth City Inn & Suites is greatly appreciated! We love hearing that you were absolutely satisfied with most of your stay here, and that you would feel comfortable returning to our hotel in the future. I am sorry to hear that there was a pressure change within our hotel due to the wind from a storm, and I apologize that this caused a noise at your door that scared you. I'm also sorry for the fact that our breakfast bar was not particularly easy to navigate while you were our guest. We appreciate all of your valuable feedback and hope to be able to make changes to our hotel that will ensure that your next stay here will be worthy of a 5-star rating. Regards, Nicole Reichle General Manager

"Recent Stay"

5
User 18/05/2017

I stay at this property on average about 6 nights a month for bussiness. The staff is always great and very accomomaditing. Nicole and her staff are great. I will have to try the happy hour as the last times I missed it . If it is any thing like the breakfast it will be great.The breakfast is always been very well presented and maintained.

"Great Staff, Very Professional, and Kind"

4
jamelsimmons, El Paso, Texas 15/05/2017

The Staff was awesome, the overall experience inside the hotel was good. I was here to bury my father. Only bad thing about the stay was coming in at night and you see groups of drunken construction workers in the parking lot..

"My Stay"

5
User 09/05/2017

My stay at Best Western was great! The room was very clean and it had really nice furniture. The staff were great especially the front desk service from Shayla and housekeeping service by the Manager Kashara. Highly recommend this hotel!!

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear arnettee, We were delighted to welcome you to our Best Western Plus hotel and we love hearing that your experience here was a superb one! Thank you for this 5-star rating here on TripAdvisor. We always appreciate it when satisfied travelers make an online recommendation of our property. I hope that your entire visit to the Elizabeth City, NC area was as pleasant as your time at our hotel! I will also be sure to let our team members know that two of them were specifically recognized as providers of excellent service. I hope that your travels will allow for you to return soon to this part of North Carolina. We're looking forward to being able to welcome you back very soon for another great stay. Regards, Nicole Reichle General Manager

"Nice stay"

5
harmar232017, Henderson, North Carolina 03/05/2017

I have been staying here for some time and I have always had a pleasant stay with the hotel. The manager Nicole have always been real nice and I look forward to my stay again. Breakfast has been on point and also the happy hour is always a plus. The room is always clean and smelling good.

BWplusEC, Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Thank you so much for taking the time to review us. I am so glad you are enjoying your stay. It is a real pleasure to have your business and thank you so much for your loyalty to our brand!!!!!

"Sheets with stains and smoke smell"

2
marcusj169, Enfield, United States 27/04/2017

Whenever I stay at any hotel, I would check the sheets, bathroom, and towels. When I pulled the covers back on this bed, I was in AMAZED. There was a blood stain in the middle of the bed. Upon walking into the room, I could smell smoke in the room. Even though this is a smoke free hotel. The toilet had a ring, it look like some mold. I requested for a refund the staff members said I could not be refunded my money. They moved me to another room. This room had a smell and again a ring of mold around the toilet.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear marcusj169, Thank you for reaching out to us here on TripAdvisor with your remarks following your recent experience at our Best Western Plus hotel. I am sorry to hear that you were not provided with a superb experience here and I apologize for all of the specific problems that you noted in this review. I will continue to review your comments with our management staff, owners, and team members, as we value the complete satisfaction of our guests. I hope that you'll give us another opportunity to offer you a 5-star stay here during your next trip to this area. Regards, Nicole Reichle General Manager

"Beware!!"

1
Cynthia H, Bowie, Maryland 24/04/2017

Hotel as an absolutely awful smell. Staff said nothing could be done. Had to go to local Walmart to get Lysol and used entire can for 2 nights. People with allergies or asthma PLEASE beware. NO LATE CHECK OUT.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Cynthia H., I appreciated having the opportunity to read this review on TripAdvisor. I am very sorry to hear that you found our hotel to have an offensive scent, and I apologize for the discomforts that this caused for you while you were here. The comfort and satisfaction of all of our guests is our goal, and I hope that you'll give us another chance to offer you a 5-star stay during your next trip to this area. Regards, Nicole Reichle General Manager

"Filthy"

1
Carol C, New Bern, North Carolina 23/04/2017

Checked out two days ago and am still appalled at how filthy my room was. Had I not arrived so late and had to leave so early, I would have high tailed it. Totally not like BW, I've stayed in several and they area usually perfect and immaculate . Let's start with the smell upon walking in the room; ok, not the first time I've had a musty smelling hotel room, not the end of the world. Then, noting the carpet had bits of who knows what all over the place, I began to wonder when it was last vacuumed. Next, there was someone's spit on the mirror from brushing their teeth, funk around the faucet, switch plates I did not want to touch, a puddle of oily Lord-knows-what on the night stand next to my bed, thick dust all over the lamp, a shower so dingy I was scared to use it. Luckily I was there for an athletic event so was able to get away without a shower (eew). Coffee maker; a few packets of this and that just thrown on the tray. If you've read this far, here's the best part, I stepped in a squishy, sticky, wet puddle of I-don't-want to-know right next to the bed. Upon further inspection, I found some change, stacks of dirt/dust, tags from new clothes. Really??? I'm still scared to death that I brought home bed bugs or something disgusting. Finally, did the clerk ask me how my stay was at checkout? Nope. Probably a good thing, I was furious when I left...NEVER, EVER AGAIN!

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear Carol C., I am sorry to hear that you were completely dissatisfied with your recent stay at our Best Western Plus hotel. Your review is of serious concern to me, and I sincerely apologize for the negative experience that you had here. If there's anything else that you would like to discuss, please feel free to reach out to me at 252-331-7751. Regards, Nicole Reichle General Manager

"ECSU Trip"

5
N2113CRpamelar, Sanford, United States 16/04/2017

Good value for hotel near ECSU. Great breakfast. I would prefer firmer pillows but bed slept well. Great distance to ECSU. We enjoyed the separate Living Area & Sleeping Area layout. Enjoyed mini-refrigerator & microwave in the Room.

HotelResponse_2017, General Manager at Best Western Plus Elizabeth City Inn & Suites, responded to this review
Dear N2113CRpamelar. I am so glad to hear that you enjoyed your recent visit to the Best Western Plus Elizabeth City Inn & Suites. Thank you for your 5-star review here on TripAdvisor! It was our pleasure to offer you a comfortable place to stay near ECSU, and I love knowing that you found our hotel to be an excellent value. Your positive remarks are all greatly appreciated, as we know how much today's travelers count on online recommendations. I hope that you'll be able to return soon to this part of North Carolina. We'd love to see you again and hope that your next experience will also be a superb one. Regards, Nicole Reichle General Manager

"Not bad"

3
421mdc, Raleigh, North Carolina 14/04/2017

The room was clean and staff was professional and friendly, but the quality of the room was not very good. The tv didn't work, the ventilation fan was loud and you couldn't have the light on without the fan on as well.

HotelResponse_2017, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear 421mdc, Thank you for bringing your feedback to us here on TripAdvisor! We were glad to receive your remarks regarding the things that pleased you, as well as the areas in which we could have improved. I am sorry to hear that you did not find your room to be particularly well-maintained and I sincerely apologize for the issues that you found within it. If you ever face a problem of any sort during a future stay here, please be sure to let our team know about it so that we may address it. We hope that you'll be able to return soon to this area, and that you'll choose our hotel as your lodging provider again. It would be our pleasure to welcome you back and we hope that your next visit to our property will be worthy of a 5-star rating. Regards, Nicole Reichle General Manager

"Nicole and her staff are awesome"

5
J7143RMpatrickc, Augusta, Georgia 25/01/2017

I travel to Elizabeth city couple times a year for business The management and staff make you like you family The location is perfect Close to the Coast Guard base close to downtown and restaurants in walking distance I would not even consider staying anywhere else in Elizabeth city

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear J7143RMpatrickc, We were absolutely thrilled to receive this review and it's been our pleasure to welcome you to Elizabeth City on many occasions. Thank you for your loyalty to our Best Western Plus hotel. We're delighted to have this review to share with other TripAdvisor members and we hope to continue to exceed your expectations during all of your visits to our property. If there's ever anything that our staff or management team can do to make your stays here even better, please be sure to let us know about it, as your continued absolute satisfaction is our goal. We hope to see you again very soon! Regards, Nicole Reichle General Manager

"easy stay"

5
Sqael, Atlanta, Georgia 20/01/2017

nice , clean ,modern room. We needed a place to stay on our way to the outer banks, We stayed here, it was convenient. The breakfast was nice and well stocked. Fruit and water in a bag to go. It was a very nice place

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Sqael, Thank you for stopping over in beautiful Elizabeth City, NC during your recent trip toward the Outer Banks! We love having the opportunity to see excited beach-goers at our hotel and I hope that you enjoyed your time in our area. I am so glad to know that you found absolutely everything you needed while you were here, and that you felt our hotel had earned a full 5-star rating. We appreciate this and hope that you'll continue to choose our property whenever you're visiting coastal North Carolina! Regards, Nicole Reichle General Manager

"Nice but pricey"

4
User 19/01/2017

I have stayed here several times for work. I believe this hotel is a little overpriced since I spend 5 days a week in hotels away from home every week for the past 5 years. I do recommend using expedia, some other travel site or coupons available at most rest stops. You can easily cut 20-30 dollars of the hotel rate. This being said, the staff was remarkable and the breakfast was exemplarary. Comfortable bed, and all items in the room worked with no issues...well except for the TV. There were too many channels, I fell asleep before I could explore them all.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Gladius D., Thank you for taking the time to compose this review regarding your experiences with our Best Western Plus hotel! We've enjoyed having you here on several occasions and are glad to know that your interactions with our staff, your accommodations, and the amenities we offer have all be positives to your stays here. I do apologize for the fact that you haven't always been completely pleased with the overall value you've received from our property based on the prices that you've paid to stay here and I appreciate your remarks on this issue. We will certainly continue to work to ensure that we're offering the lowest possible rates on all of our rooms, as we know that our guests depend on getting a superb value from all of their travels. I hope that you'll continue to choose our hotel whenever you're in Elizabeth City. We'd love to see you again soon! Regards, Nicole Reichle General Manager

"Great place, helpful staff"

5
stevenwS3563SG, Greenville, SC, United States 10/01/2017

Very comfortable rooms and quiet surroundings contributed to a pleasant stay on Christmas holiday. Staff was very helpful. when I needed extra towels, and helped clarify billing even though it was late in the evening when we arrived. They helped us modify the online request for rooms and change it for a less expensive alternative.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear stevenwS3563SG, We are thrilled to have your 5-star review to add to our page here on TripAdvisor! Thank you for allowing us to host your Christmas visit to the Elizabeth City, NC area and thank you for taking the time to compose this positive review. We sincerely appreciate hearing that your every need was immediately attended to while you were our guest. It's our goal to make the travel experience stress-free and pleasant for everyone who chooses our Best Western Plus. I am very glad to know that we achieved this goal during your stay here and I hope that you'll be able to plan a return visit to this part of North Carolina very soon! Regards, Nicole Reichle General Manager

"great place to stay"

4
Russell W, Hampton, United States 08/01/2017

This motel was very clean and fresh smelling. No issues with the room or any ugly smells. The staff was friendly and helpful. We didn't hear any extra loud noises from outside or the hallways. We will be staying here again.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Russell W., We appreciated reading your review and hearing about all of the things that pleased you while you were our guest at the Best Western Plus Elizabeth City Inn & Suites. Thank you for choosing our hotel to provide you with lodging during your recent visit here, and thank you, also, for reaching out to us and to others with this TripAdvisor review. I know that our staff will all love reading your comments and we appreciate all of the positive feedback. If we can make your next stay here even more comfortable in any way, please be sure to let a member of our team know what it is that you need. We will work very hard to ensure that you're absolutely satisfied with all of your visits here and we hope to earn a 5-star rating from you following your next stay at our hotel. Regards, Nicole Reichle General Manager

"Good stay. Recommended"

4
forestc456, Downingtown, United States 22/11/2016

My family (4 rooms) stayed here for 2 days. I have stayed at Best Westerns before and was hesitant to stay here because of that. They are typically clean but hover between average and slightly below. I wanted something nicer for my semi-large group. After looking at the pictures online and reading the reviews I decided to give them a try. I must say that I was pleasantly surprised by the overall experience. The building was obviously recently renovated and had lots of new touches to make for a better experience. The staff was friendly and always present. I rated this 4 stars because the fan in my bathroom didn't work and BOTH waffle machines didn't work one of the morning we went for breakfast.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear forestc456, Thank you for allowing us the opportunity to welcome your group to the Elizabeth City, NC area during your recent visit here. While I'm sorry to hear that your previous experiences with other Best Western properties had not been superb, I am glad to know that our Best Western Plus hotel exceeded the expectation you had for an experience with our brand. Our team members take great pride in delivering excellent service to our guests, and I know that they'll be pleased to read your remarks. I do apologize for the fact that your bathroom fan and our waffle machines were not functioning properly during your stay; I'll report the issue with the fan to our maintenance team immediately in case they were not aware of it. We appreciate all of your feedback and hope that you'd trust us to welcome you here again soon. We would love to be able to earn a full 5-star rating from you following your next stay here. Regards, Nicole Reichle General Manager

"OK place"

3
Adak C, Virginia Beach, Virginia 15/11/2016

Spent 1 night here. No big problems, just a few small ones. The rug was dirty and you left black footprints in the shower. The bathroom is dark, it needs brighter lighting. Location is good, east enough to find. Places to eat and shop are close by. When I checked in I used a $50 Best Western travel card. The desk clerk said she had it and would take care of it. When I checked out in the morning I was charged full price. The young lady behind the counter said she could see the card, but it was not applied to the room. I was told her manager would have to fix it. Staff members should know how to use these things. I would not have a problem going back.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Adak C., Thank you for letting us know that you would be willing to return to our hotel, though you did experience a few issues while you were here. We never want for any guest to be able to note a deficiency of any sort during their stay, and I sincerely apologize for the problems that you encountered. I will address your concerns with our staff and management team immediately, as the comfort and satisfaction of our guests is our top priority. I hope that your travels will allow for you to return soon to the Elizabeth City, NC area. We would love to be able to welcome you back and we hope to earn a full 5-star rating from you following your next stay here. Regards, Nicole Reichle General Manager

"Won't Go Back"

2
Darts417, Ocean City, Maryland 03/11/2016

My daughter and I were just traveling through on our way to Orlando. I usually stay at Best Westerns when ever I can and am very seldom disappointed. This was the exception. The bathroom floor was filthy. I scrubbed it myself before i would let my daughter walk in there. The office chair was broken and so was the door handle to the room. I went to the 2nd floor to get ice and the whole front of the ice machine fell off into my hands. We did eat at the complimentary breakfast and it was OK, pretty much standard.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Darts417, I am so sorry to hear that you had a negative experience at our Best Western Plus hotel. We appreciate that you're a loyal guest of our brand when you're traveling, but I do sincerely apologize for the fact that our specific property did not meet with the high standards that have been set by our family of hotels. I am sorry that we weren't able to address any of your concerns while you were here and I assure you that we've discussed your remarks with our entire team. I hope that you'll give us another chance to welcome you here during your next trip to the area. We would absolutely love to be able to provide you with a 5-star stay. Regards, Nicole Reichle General Manager

"Bad experience in Elizabeth City, NC"

2
tobybear2014, Tallahassee, Florida 03/10/2016

Hotel room was small and cramped--couldn't hardly move around. Musty smell to room. Dampness in room was so bad it penetrated our luggage and some of our items were damp and we had to lay them out to try to get them dry.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear tobybear2014, I am very sorry to hear that you were completely dissatisfied with your recent stay at our hotel. We never want for any of our guests to have a negative experience at our property, and I sincerely apologize for the fact that the HVAC unit in your room was not functioning properly during your stay here. I also am sorry that our team members were unaware of all of your discomforts while you were our guest. If there's ever a problem of any sort during a future stay, please do report it immediately and we'll do our very best to correct it for you. Your absolute satisfaction is our goal and we'd love to have another opportunity to work to earn a full 5-star rating from you following your next visit to Elizabeth City, NC. Regards, Nicole Reichle General Manager

"Alright "

3
aspenranch, Albany, New York 21/08/2016

Stayed with the family while heading to OBX. Upside: Clean and safe, newly remodeled (although I agree they should fire the designer) and convenient. Breakfast was typical and free 24/7 coffee. Downside: Not overly friendly, pool is very small and placed by the dumpsters which smelled pretty bad. Many of the fixtures in the bathroom where broken, including the shower handle. Also, no hot water. Overall it met our needs of a convenient spot to sleep for a night but that's about it.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear aspenranch, Thank you for giving our hotel the opportunity to host your family during your recent trip toward to the Outer Banks of North Carolina. We are glad to hear about all of the things you liked about your stay here, and I'm glad to know that many of your expectations were met. I do apologize that you didn't feel completely welcomed by our team members and that your room had several maintenance issues that should have been addressed prior to your arrival. I also am sorry that there was a foul odor by our pool area during your stay here. We appreciate your comments and will continue to work to ensure that we make the changes we need to in order to completely satisfy our guests. I hope that you'll give us another chance to earn a 5-star rating from you during your next visit to the area. Regards, Nicole Reichle General Manager

"Wouldn't go so far as plus..."

2
HavePileWillTravel, Alexandria, Virginia 11/08/2016

Needed a hotel to house the 5 of us while traveling to the obx. Thought the idea of a suite with a sofa bed would do the trick. It was a tight squeeze for us which was okay but the rooms need a good clean. Sofa bed didn't pull out correctly so we had to lean on it to open it. The sheets for the sofa bed we got was a flat sheet and a blanket. Hoping the blanket was clean (not really thinking about it...). Breakfast was not so good-powdered eggs. The beer prices at the front desk were fabulous though as were the clerks at the desk. Don't think we will return next year.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Valued Guest, I hope that your family enjoyed your recent vacation trip to the Outer Banks of North Carolina! We enjoyed hosting you for a one-night stopover here in Elizabeth City. Thank you for following up on your stay here with this review highlights your compliments and concerns. While we love hearing about the things that pleased you, such as our adult beverage prices and the service you received from our front desk team members, I do sincerely apologize for the fact that there were several areas in which we could have improved. I will discuss your comments with our entire staff and I hope that you'll change your mind and give our hotel another opportunity to welcome you here when you return next year. We'd love to have the chance to earn a full 5-star rating from you following your next stay here. Regards, Nicole Reichle General Manager

"Terrible Renovation, but Nice Sized Suites"

3
irin997, Severna Park, Maryland 10/08/2016

The pictures look much better than this hotel does in person. Yes, this hotel is renovated. But my goodness did they do a terrible job. From the paint to the lack of grout or adhesive in some areas...they paid too much to their contractors. Other than this, our particular room was clean and the bed were very comfortable. We were traveling with a 2 year old and an infant, which we set up in the living room section of the suite. Unfortunately the A/C in this part of the room didn't work, but the fan provided enough movement to keep them comfortable. Breakfast was ok, pretty standard "hot breakfast" fare, but the room was FREEZING. My eggs were cold before I could even think about eating them. The pool was an ok size but was pretty hot due to being completely in the sun. I do wish they had some kind of umbrellas, especially with little ones. The hotel is in a great location in Eliz City, very close to several restaurants, which is convenient. Overall, not a bad hotel, but I would MUCH rather stay at the Hampton Inn in Elizabeth City instead. I probably would not return here, especially for the price we paid.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Valued Guest, Thank you for allowing us the opportunity to host your family's recent visit to the Elizabeth City, NC area. I appreciate that you've taken the time to share your remarks and concerns with us via this TripAdvisor review. I sincerely apologize for the fact that there were multiple things that did not go as well as they could have during your stay here and I am sorry for all of the discomforts and inconveniences that these issues caused for your family. We strive to provide a completely satisfactory experience for all of our guests and I apologize that we did not achieve this goal during your stay here. I will discuss your remarks with our staff and management team, and I hope that you'll give us another chance to provide you with a 5-star experience during your next trip to this area. Regards, Nicole Reichle General Manager

"The room was not very clean."

3
topfueljr1097, Kingwood, West Virginia 13/07/2016

The service was good. However the room was very dirty. The floors looked like they haven't been vacuumed for a very long time. I kept finding trash from previous guest everywhere I looked. The toilet bowl must not me on the list of things that they clean between guest either. The location is good. Seems like a nice town. Plenty of restaurants and amenities around. The continental breakfast was good.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear topfueljr1097, Thank you for letting us know that you appreciated the good service you received from our team members and that you enjoyed your visit to the Elizabeth City, NC area. I am very sorry to hear, though, that there were several things about your stay that you were not completely satisfied with. I will discuss your remarks from this review with our housekeeping team. If you have any further remarks or if you could assist me in narrowing down when you stayed here, please feel free to reach out to me at your convenience at (252) 331-7751 and we will discuss your comments. I hope that you'll give us another opportunity to welcome you to the Best Western Plus Elizabeth City Inn & Suites during your next trip to the area. We're looking forward to providing you with a completely superb experience during your next stay here. Regards, Nicole Reichle General Manager

"Low Quality"

2
Brandon F, Currituck, United States 28/06/2016

Multiple broken/half attached bathroom fixtures. Attached only by plumbing and flopped around while using. Toe/Finger nail clippings found on the carpet by my infant daughter. Parking lot was like the wild west as people were parallel parking in spaces that were obviously not meant for that or blaring their audio books in the parking lot.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Brandon F., I was very disturbed to read the remarks you've made about our hotel here on TripAdvisor and I would very much like to have more details about your reservation here so that I can further research what happened. This review does not sound like a typical guest experience here and I sincerely apologize for the problems that you faced. I assure you that I'll work hard to correct the deficiencies you noted; please feel free to reach out to me at your convenience at (252) 331-7751 and we will discuss your comments. I hope that you'll give us another opportunity to welcome you to the Best Western Plus Elizabeth City Inn & Suites during your next trip to the area. We're looking forward to providing you with a completely superb experience during your next stay here. Regards, Nicole Reichle General Manager

"Comfy stay in a clean and new hotel"

4
Sandy B, Philadelphia, PA 27/06/2016

We parked right in front where our bikes were safely left outside overnight. Our family of 5 fit comfortably into a suite with 2 queen beds and a pull out sofa. Breakfast was good and we swam in the pool. We would stay here again!

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Sandy B., I am so pleased to hear that you and your family (and your bikes!) were comfortable accommodated at the Best Western Plus Elizabeth City Inn & Suites. It's also great to know that you were able to spend some time enjoying our hotel's swimming pool, and that our breakfast got your day off to a great start. Our team members will love reading your remarks and knowing that their service and efforts were appreciated. If there's anything that we could do to make a future stay of yours at our hotel even better, please let our staff know about it. We value your complete satisfaction and hope to earn a 5-star rating from you following your next stay at our hotel! Regards, Nicole Reichle General Manager

"Nice, clean hotel"

4
Robert G, St. Louis, MO, United States 27/06/2016

Stayed here while visiting the Outer Banks. A little far out but it is an easy drive to Kitty Hawk. Breakfast is ok. Scrambled eggs, bacon, sausage, waffles and a selection of cereal. Also had yogurt, apples, bananas, oranges and grapefruits. If you don't mind a drive each day, I would consider staying here.

HotelResponse_2016, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Robert G., Thank you for choosing to stop over in Elizabeth City on your way to the Outer Banks. I hope that you enjoyed the brief time you had in our beautiful area! We enjoyed having you as our guest at the Best Western Plus and appreciate hearing that you were pleased with your overall accommodations and the amenities that we offer to our guests here. If there's anything specific that we can do to earn a full 5-star rating from you following your next stay here, please let us know about it when you check in. Our team is looking forward to welcoming you back and we hope to provide you with an even better stay during your next visit here. Regards, Nicole Reichle General Manager

""PLUS" what?!"

3
User 14/06/2016

We were in town for a graduation. We were told to book here because it was close to the school and the graduate's home. When my husband called we were told that we had booked the last room that they had available for that weekend. When we checked in we saw that they had a "sanitation rating" of 100%. The staff was very friendly. Sadly, that was the best part of the stay. The room (king) was average. The air conditioning blew "almost" cool air (as if it needed freon). The bathroom was TINY. We didn't even have the roller that holds the toilet paper on the roll (the toilet paper had just been left on top of the counter). The room and bathroom were straightened up but not clean by any means. Dirty is a deal breaker for me. (That sanitation rating was a bad joke.) Moral of the story is that we will find another hotel.

"Check the Sheets??"

2
Brian Z, Elizabeth City, NC, United States 31/05/2016

Very disappointed to choose this location after a long day of travel. Appeared housekeeping decided to make up the bed with the previous guests sheets still on the bed. When we prepared for bed and turned down the sheets, was a disgusting surprise to find filthy, stained, sheets, body hair, and filthy pillowcases, There was no mistaking that these were NOT laundered. Staff promptly changed out all the bedding and apologized, but having to stand out in the hall for over an hr, after you've traveled with family all day is ridiculous. Should have immediately moved us to another CLEAN room.

"Very nice"

4
redd9063, Cincinnati, Ohio 30/05/2016

Very nice, renovated hotel. On our way to OBX but can't check in till the next day but don't want to drive 11 hours in one day either. Good stopping point as OBX is approximately 1 hour drive. Free breakfast. Shopping and nice restaurants in area. Front desk staff was very friendly. Reasonable rates. Highly recommend.

"True Value for your Money + Great Staff"

4
Tierra D, Elizabeth City, United States 30/05/2016

In town for a family reunion and was given the choice of several hotels. Happy we chose BW. The staff was very kind, the rooms clean and the stay was great. Nice pool for the kids and the gym had new machines and weights.. Very nice choices for breakfast and it was included with your stay.

"We passed through Elizabeth City on our way to the Outer Banks."

4
R R, Laurel, Maryland 29/05/2016

Even with the Potato Festival underway, there wasn't a lot to do in town. The Best Western Plus was a pleasant surprise. Our room was relatively small, but very clean, neat and quiet - everything worked as expected. The pool was open, but the weather didn't fully cooperate. The breakfast was satisfying, waffle makers and some really good sausage were a hit. The attendant took time for conversation and a helping hand. I would definitely stay here again.

"Best Western Plus"

4
Nastassia H, Pikeville, United States 22/05/2016

Staff was very professional and worked quickly to get my family and I in a room. The Lobby was neat and the hotel was very clean. I would recommend this place to anyone. I can't wait to book a room for my family next vacation!

"Beach vacation "

4
Becky870, Chicago, Illinois 18/05/2016

I am currently staying at this Best Western and I have not been disappointed so far. Checkin was quick and the ladies at the front desk were engaging and very nice. I knew coming here that there wasn't much to do in the area but that isn't why I picked to stay here. I am visiting a friend who lives in town and I don't mind driving to where I was am going to visit. It is very close to my friends house and it was a good deal for the time I am staying. So far I recommend the hotel as there is ample parking and the room is clean. I found that the previous reviews of having too much furniture in the room is inaccurate. There is a couch along with a desk and 2 side tables. There is also a fridge and microwave. The hot breakfast in the morning is great!!! The selection is very good in my opinion. They have the normal cereal selection and breads but they also have Belgian waffles, scrambled eggs and sausage, oatmeal with all the fixings fresh fruit, a good selection of yogurt and juice, coffee and tea. They also have muffins which are fantastic. There are a lot of construction workers and military that I have seen stay here so you can notice the dirt footprints but I know that they vacuum the halls daily and it is only in the evenings when they come back that you can see it. The pool is currently not open yet so I can't comment on that. Again I highly recommend this hotel when you are in town.

"Great stop"

4
krg999, hawaii 09/05/2016

We had a great stay. Free wifi worked good. The room was clean. The breakfast was plentiful and full of choices, toast, cereal, waffles, eggs. Places to eat dinner were close and varied. Definitely stop.

"Great night's sleep"

5
Alvin B, Clintom, United States 06/05/2016

This location is on the edge of the congested part of the city but a very short drive to many restaurants and the main roads in the city. The bed was comfortable and AC worked great. The rooms are tight so it's great for one or two people. I think it was a former college dormitory hence it's room size. Lots of good options for breakfast with sturdy plates vs what has become so commonly found in hotels (foam - "I may fold in half any moment" plates) Coffee / Hot chocolate Tea available in the lobby around the clock. I look forward to my next return trip to Elizabeth City and returning to this hotel. Wonderful staff !

"Great Stay!"

5
User 02/05/2016

The staff was friendly and the quality of room was superb. We extended our stay for an additional night due to the atmosphere of the hotel. Great experience! Wonderful people! We will be staying again!

"Won't go back"

3
Lucia Dougan K, Horsham 28/04/2016

Hotel was difficult to find to start with. The toilet was dirty - yellow ring. The bathroom lighting was awful and the floor needed washing. The bed was comfortable. The TV and internet were good. Not a place I would stay for the money again. Not up to Best Western Plus standards.

"Microtel turned into Best Western"

3
Eric O, Keene, New Hampshire 23/04/2016

The Best Western company did the best they could given the constraints of the bones from a Microtel. Still had the feel of being a little Microtelish (elevator had old writing on plastic covering). The rooms are small - very small. Fan didn't work. Staff was friendly. Breakfast was efficient.

"Pretty decent "

3
tyrell1911, Elizabeth City, North Carolina 11/04/2016

Fairly decent hotel for a good price nothing really bad to say, the beds are pretty comfortable, tried the free breakfast and That was ok as well .. I just can't stand the loud automatic fan that comes with flipping the lights on in the bathroom.

"Clean and reasonably well maintained"

3
Douglas A W, Washington, DC, United States 19/03/2016

Clean and reasonably well maintained property, looks to have been updated fairly recently with new room decor and furnishings. Although the room layout was odd, with the coffee table square in the path of between bed and bath (hope you don't forget in the middle of the night). Overall, a nice enough property to stay a few nights, meets expectations.

"Worth a visit"

4
User 05/03/2016

Good solid inn without issues or drama. Everything in good repair and very clean. Breakfast was well stocked and attended. A bit too much furniture in the he rooms. Table on the way to bathroom posed a hazard at night and needed to be moved. Friendly, helpful staff. Would definitely stay again.

"early breakfast"

5
Glenn Z, evans, United States 04/03/2016

with breakfast served earlier than designated time I could eat and still make it to work on time, working in construction this sure helped me out.and the morning person was a pleasure to talk to she was always smiling and joking with all of the workers there for breakfast THANKS

"Great and clean"

5
Don W, Redding, United States 13/02/2016

My son recommended this hotel for his Coast Guard graduation, great call, hotel located just a couple miles from base, affordable and just what we expected, eggs and sausage at breakfast was a nice extra for a free breakfast. Entire staff was helpful and accomidating

"Happy Traveler"

4
User 11/02/2016

I was really impressed with my stay..even though i read some bad reviews.. But when i drove up and walked in, I was really impressed and the room was nice and clean..Soft bedding and lots of pillows...I will stay here again when I travel to Elizabeth City NC...

"Best Western Plus Over Priced"

3
Dewayne P, Vinton, VA, United States 28/12/2015

This location is advertised as a Best Western Plus. The Plus must be the is the price and the wet carpet smell at ground level. If you can afford to stay here, Check and see if there is Vacancy over at the Comfort Inn first and put the extra money you will save in your pocket PLUS a much nicer, LARGER room. I stay in a lot of motels in a year and you expect to pay more for desirable destinations like the beach or resort location not in Nowhere NC where the only thing they have is a Wal-Mart and couple of prison and lots of solar panels.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Dewayne P, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so sorry to hear that you felt that your room was overpriced, and that there was a wet carpet smell. Thank you for sharing this with me, I will look into the smell as soon as possible. Thank you for being our guest, and for your continued loyalty to the Best Western Brand! SIncerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"Upgraded but still musty"

4
Christopher A T, Frederick, United States 22/11/2015

Wonderfully upgraded hotel, but missed out on carpet and air conditioning upgrades. I never knew the brand hotel could dress so nicely and I was immediately impressed at check in; everything I could see was amazing. The smell the jumped out of the room was that of a dank location. If I had not drove 4 hours through rain, being exhausted and late at night, I would have asked for a new room or left completely if dealt another dud. The rest of the hotel was pleasant smelling. Location was close to restaurants and grocery shopping. I would try this hotel again if traveling alone and was arriving early enough to avoid a rotten apple.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Christopher A T, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so sorry that the room you were given had a horrible smell. I wish we would have had the chance to provide you with a much better room. I appreciate you letting me know about your experience, and I will look into the problem immediately. Thank you for being our guest. Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"A visit to Elizabeth City NC"

5
M H P, North Carolina 15/11/2015

We had a pleasant experience on our overnight stay here. We found the staff most helpful, outgoing and got a good suggestion on where to dine. We had a good night's rest and started the day with a very nice breakfast. Would definitely stay here again if in the area.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear M H P, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so glad to know that you had a pleasant experience on your overnight stay, and that you found the staff to be most helpful and enjoyed our complimentary hot breakfast bar. Thank you for being our guest! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"Good value in an overpriced market."

5
trimi66, Poplar Branch, North Carolina 12/11/2015

First of all the price for a relatively safe place to stay in Elizabeth City is ridiculous. Especially when you take in account that ocean front rooms are available an hour away cheaper. That being said the Best Western Elizabeth City was a great value. The room was clean, comfortable, and up to date. The rooms are small with minimum space to navigate around a King-sized bed. This was not an issue for me at all. However more picky people might find this a life altering hardship. The bed was very comfortable for me, but my Wife thought it was a bit hard. I had very limited interaction with the staff. The interactions I did have were pleasant and helpful. I didn't sample the breakfast but it smelled and looked delicious. I would stay here again. I would also recommend it to friends.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear trimi66, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so glad to hear that you found our hotel to be of great value, and that your room was clean, comfortable, and up to date. Thank you for being our guest. We look forward to your next visit! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"Less than expected"

3
Drew W, Apex, North Carolina 27/10/2015

Best Western is normally one of my go to hotels. I usually have a very positive experience, however this has not been the case here. I booked a 2 room queen suite, when I arrived one of the TV's had been removed and they did not have a replacement on hand, Their solution was to switch my rooms. The room also failed to haven linens for the sleeper sofa stocked in the room. I believe this is a trend in this hotel because the room I was moved into also had no linen but did have one pillow in the closet. Overall it is clean and the staff seem friendly and its not horrible I have just had better experiences at other Best Westerns.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Drew W, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so glad to hear that Best Western is normally one of your go to hotels and that you usually have a very positive experience. I am so sorry to hear that the room you were moved into didn't have linen for the pull out bed. Thank you for advising me of this, and thank you for being our guest! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"disappointed"

2
Vicky W, hampton, United States 19/10/2015

I have stayed in this hotel for 3 yrs during homecoming. I was pleased for the first couple of years. This year, I was disappointed. The room was musty and mildewed smelling. The shower curtain was dirty and too short causing water to spill on the floor. The shower head leaked and you had to play with it to get the water hot. I was not happy.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Vicky W, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so glad to hear that you have been staying with us the past 3 years. I am so very sorry that you were disappointed this year because of the musty and mildewed smelling room, the short shower curtain, and the shower head. Thank you for sharing this with me. I will address the issues immediately. Thank you for being our guest! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"Funky rug design & limited proximity to surrounding business"

3
bluejay377, Havre de Grace, Maryland 17/10/2015

Booked this Best Western because first choice in the OBX was totally filled. Less than an hour away from OBX areas. Our stay was not remarkable. We all commented on the rather odd rug pattern in the hotel hallway areas. Rooms were functional and clean. Needed a room with a pull out couch bed. The pull out bed was horrible. TV in both rooms of our suite which was awesome. Elevator is slow and gets plenty of use which makes access to rooms a little bothersome. Wore a shirt from a brewery restaurant in Hawaii, and was scolded by an elderly lady in the elevator for promoting alcohol. Definitely a bible belt location. Breakfast was meager. For the size of the hotel, we expected a better breakfast line up. Ended up going elsewhere to eat. They do have a coffee urn near the check in. The coffee seemed to be in supply 24/7. My biggest issues with this place are that there is really nothing of note around this location. You have to drive a while to find restaurants, gas, etc. Also, for a Best Western Plus the hotel did not overwhelm me. As rewards members, our gift was 2 bottles of water....there were 4 of us. Overall, just an average stay. I would recommend this hotel if you cannot get closer to the beach areas and do not mind the 45 minute to 1 hr ride to the major attractions and restaurants. Wifi worked well without incident.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear bluejay377, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so glad to know that you found your rooms to be functional and clean, and that you enjoyed the TVs in both rooms of your suite. I am sorry to hear that you were not pleased with our complimentary hot breakfast bar. Thank you for advising me of this. If I may be of any assistance in future travels to the Elizabeth City area, please do not hesitate to contact me directly. Thank you for being our guest! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"Nice place to stay"

5
User 14/10/2015

This hotel is almost new. You can tell the new owners spent lots of money in remodeling. When you stay here it feels like your actually home. The rooms are nice. They are roomy. The employees are are all friendly. When I go home to visit I will stay here before I stay at the Hampton in or Fairfield Inn. It's very quiet. The rooms are very clean. Even if you need extra towels after hours they will get them for you. The also have hot breakfast in the morning. It's worth what you pay.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Pamala P, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so glad to know that you enjoyed our renovations we have made and that you felt at home! That is certainly one of our goals! I'm happy to know you enjoyed our complimentary hot breakfast bar as well! Thank you for being our guest! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"first one"

5
jameshT3365NY, Archdale, North Carolina 13/10/2015

this was the first Best Western that we stayed at using Corporate Lodging. The fact that you still earn points with Best Western rewards at some of the best prices offered through this check in service. the prices are about the same as the budget motels. the biggest difference is the comfort. iam hooked on Best Western!

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear jameshT3365NY, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so glad to know that you find so much value in our hotel! I hope you were able to enjoy our complimentary hot breakfast bar as well! Thanks for being hooked on Best Western! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"Business travel"

5
Hubert H, Virginia Beach, United States 30/09/2015

I travel a lot for work and during this week I stayed at this Best Western and I have to say, I will definitely recommend staying here. The rooms here are very nice, the bed was extremely comfortable and the hot shower was refreshing.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Hubert H, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so happy to know that you recommend our hotels and that you found our rooms very nice, the bed extremely comfortable, and the hot shower refreshing! We look forward to your next visit! Thank you for being our guest! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"don"t arrive late"

2
Benefits, Buffalo Grove, Illinois 25/09/2015

Arrived late (around 8pm), on a Saturday night... Check in was quick and easy.... property and common areas look newer.... was given a room on the top floor (3rd)... Elevator dirty and dingy, as approaching the room, noticed blue paint tape all over the walls and doors in the hallway in our wing.... Upon entering, noticed a mold mildew smell... Later discovered this was due to the window being warped and unable to shut completely... Door to room had dents, and security latch was hanging by a thread.. Same for towel hook in bathroom, hanging by a thread.. Bathroom tub stained, probably 20 years old or more... also fan in bathroom had a 1 inch gap to the ceiling, you could see the mold... Fire alarm in room disabled, battery hanging out of position... furniture chipped.... Some of the counters had a sticky blotch... a few more negatives, but lets face it, that room was not ready for prime time.... Asked to be moved to another room and was told they were full up... was given a 10% discount, but doesn't cover the aggravation.... I will say though that the bed was very comfortable,(brand new), and the tv was loaded with channels all in crystal clear hd, but ultimately it was a 1 star room masquerading in a 3 star property... Kinda felt like an episode of to catch a contractor, where they left without completing the job..

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Benefits, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so sorry to hear about the condition of your room, and that you felt like it was a 1 star room masquerading in a 3 star property. I appreciate you sharing all of this with me, and I will do my best to improve the room. Thank you for being our guest! Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"Very nice hotel"

4
Tamika S, Daytona Beach, United States 15/09/2015

I have stay at this hotel twice due to family functions. Its really nice. I have stayed in two types of rooms so far and they both was nice. The second time I stayed in a room with a king size bed, and a sofa it was very nice but the bedroom was tight. I do enjoy staying here. Very cozy and staff is friendly. I do have to say I stayed both time over a weekend but I do feel they are pricey.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Tamika S, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so glad to know that you have enjoyed both of your stays with us. Thank you for sharing your thoughts on our hotel and its value. If I may be of any assistance to you in future travels to the Elizabeth City area, please do not hesitate to contact me directly. Thank you for being our guest! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"Clean/Professionally operated"

4
Robert E, Fredericksburg 10/09/2015

Front desk staff was very helpful and professional. The decor was nice with very clean rooms and common areas. The breakfast was included and was actually pretty good. I thought the price was a bit high for the area but I did not compare it against other in the area.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Robert E, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so happy to hear that you found our Front Desk staff to be very helpful and professional. Thank you for letting me know that you found our hotel to be clean and comfortable. Thanks for being our guest! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

"Elizabeth City Trip"

4
Lynne B, Powhatan, United States 31/08/2015

We stopped in Elizabeth City, North Carolina on our way to Carova Beach, North Carolina for vacation. The Best Western Hotel was convenient and affordable. The rooms were comfortable, clean and roomy. The Staff was very nice and helpful. Breakfast was a variety of items and was delicious. We enjoyed our short stay at the Best Western in Elizabeth City, North Carolina.

HotelResponse_2015, General Manager at BEST WESTERN PLUS Elizabeth City Inn & Suites, responded to this review
Dear Lynne B, Thank you so much for taking the time to leave a review about your recent stay with us here at Best Western Plus Elizabeth City Inn & Suites. I am so glad to hear that you found our hotel to be convenient and affordable, and that the rooms were comfortable, clean, and roomy. Thank you for letting me know that the staff was very nice and helpful, and that you enjoyed our complimentary hot breakfast bar as well. Thank you for being our guest! Sincerely, Nicole Reichle General Manager Best Western Plus Elizabeth City Inn & Suites

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.