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SureStay Plus Hotel by Best Western El Cajon, El Cajon

1355 E Main Street, 92021-6540, El Cajon, United States - Voir l'itinéraire
SureStay Plus Hotel by Best Western El Cajon - Façade SureStay Plus Hotel by Best Western El Cajon est idéalement situé dans le centre de El Cajon. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Séjournez dans cet hôtel primé d'El Cajon, en Californie, situé à quelques minutes du centre-ville de San Diego et des principales attractions de la Californie du sud. Les clients séjournant au SureStay Plus Hotel by Best Western El Cajon disposeront de tous les services et équipements nécessaires pour passer un séjour agréable dans la région ensoleillée de la Californie du Sud. À moins de 1,5 kilomètre de l'Interstate 8. L'accès à Internet sans fil et les programmes de la télévision câblée sont inclus dans le tarif !Beaucoup de clients reviennent souvent apprécier notre personnel compétent, notre copieux petit déjeuner ainsi que la propreté et le calme de nos chambres. Notre hôtel se trouvant à environ 1,5 kilomètre de l'Interstate 8, vous n'entendrez pas la circulation de l'autoroute, et bénéficierez d'un environnement calme et silencieux pour un sommeil agréable. N'attendez pas ! Réservez dès aujourd'hui ! Notre hôtel est l'un des mieux cotés de la région en termes de satisfaction des clients. Le personnel amical et serviable du SureStay Plus Hotel by Best Western El Cajon veillera à ce que vous passiez un séjour agréable. Nous sommes impatients de vous rencontrer !

SureStay Plus

Hotel by Best Western El Cajon

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Piscine
    Piscine
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 199 voyageurs
Note attribuée
Excellent
61
Très bon
43
Moyen
29
Médiocre
29
Horrible
37
CONSULTEZ LES AVIS POUR
En couple En couple
48
En famille En famille
85
Escapade entre amis Escapade entre amis
13
Professionnel Professionnel
30
Voyage solo Voyage solo
21
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"This place is a dive!"

1
14/03/2019

This has to be the worst Best Western that I have ever stayed in! Door locks had issues closing. Electrical outlets not covered. Blood stains on sheets and shower curtains. Garbage on ground near far stairwell that stayed there during out two day stay. Long white stain on floor that could have been some old body fluid. The list of grossness goes on. I understand that some rooms may be better, but they were full and they didn't have another room. I made the serious mistake of prepaying for the room in order to save $10 a night. If I would have walked away I would have lost my $180 for the two nights. Live and learn. The pool is not even close to the picture, but it was too cold so we could care less about that. Pictures will tell the story. All that I can say is look at a room before you part with your hard earned cash!

"Excellent customer service"

5
06/03/2019

We had made online reservations but there was a mix-up on our end when we arrived. The clerk was excellent, went above and beyond the call of duty to help us get the rooms we needed after a very long day of travel. No, amenities were not great, but everything was fine for our one-night stay.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review Sandy. We truly appreciate your business and I will pass along your compliments to the front desk staff. We are committed to making your stay enjoyable from arrival to departure. We look forward to welcoming you back on your next stay with us. Regards, Paula Teixeira General Manager

"Sure, stay here once...."

3
04/03/2019

This is NOT an upscale Best Western Hotel. This is at the bottom end of their brand. Old, tired pillows and worn sheets, mini soaps and towels. Very friendly staff. Very poor breakfast offer. Surem we stayed here, but will not go back for the little price break.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for letting us know about the issues you experienced. Please accept our apologies and know that we are committed to improving every day. You have our commitment that we will do better and hope that you will consider staying with us in the future. Regards, Paula Teixeira General Manager

"Not a plus"

2
23/02/2019

I guess Sure Stay Plus is new brand for Best Western. I saw the plus on the name and thought the place would be good, I was wrong. On the plus side it is clean and quiet. That's it. Old spooky place in a seedy neighborhood. The room smelled funny. They are remodeling but it won't change the fact that the rooms are old sty, small and cramped. They provide a small coffee machine, good luck finding a place to plug it in. Lame breakfast in too small room. Canned eggs, microwave burrito etc, obviously minimal effort. While I was there a family came in. That made the room SRO. I'll add this place to my list of Best Westerns I won't return to. That's the problem with Best Western, you never know.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review. We appreciate you letting us know about the issues you experienced. Please accept our apologies and know we are committed to improving every day. Regards, Paula Teixeira General Manager

"Our stay at best western."

5
21/02/2019

Me and my son had the opportunity to stay at the best western surestay. I just thought in would mention a couple staff members that caught my eye.. Rita she was very helpful find us a room that was open . Know matter what time of day it it she always concerned, sweet, and helpful to our concerns or needs..thankyou Rita..next.... Rich is has welcoming smile and always excellent help at office. Also manages phone calls while maintaining office guest to satisfaction. Thankyou Rich for being helpful and welcoming with a smile.. Amber & Jon Harris Thankyou guys

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Amber and Jon, thank you for your review. I will pass your compliments on to the staff members that you mentioned. At Sure Stay Plus, our goal is to meet and exceed your expectations. Regards, Paula Teixeira General Manager

"Enjoyed our stay"

4
19/02/2019

We needed a room as we were in town for a couple of days. Room was huge, clean and comfortable. Everything worked as it should. Staff was very kind and helpful. There are grocery stores close by as well as a great Mediterranean restaurant on the corner. I would recommend.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review Sharon. At Sure Stay Plus we are committed to providing our guests with the best experience from the time they arrive to the time they depart. I will pass your comments along to the staff. We look forward to welcoming you back on your next stay with us. Regards, Paula Teixeira General Manager

"Pleasantly Surprised!"

5
25/01/2019

I was so pleasantly surprised by this hotel that I knew I had to write a review. I stayed with a co-worker and we both loved it. The front desk staff was friendly and helpful, the room was wonderful, clean and modern. I definitely recommend it.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you Expexclaud for your review. We look forward to welcoming you back on your next stay with us. I will pass along your compliments to the staff. Regards, Paula Teixeira General Manager

"Lower standards than a typical Motel 6."

2
27/07/2018

First, when you are paying $120.00 for a room, you expect a step above a Motel 6. I was extremely disappointed. Check-in was slow, with 2 un-motivated desk clerks. The room was musty, a couple mosquitoes and at least one dime-size spider inside, crying kid next door and breakfast was a disaster. No juice (machine out of order, leaving only water as a cold beverage option) no eggs and then later runny eggs, wannabe egg burritos which were mostly tortilla, tasteless bagels and bread (lowest quality), and no place to sit. The problems extended to their facilities. My key had to be re-keyed each and every time I left my room, sometimes twice. And I had to wait in line to do it. Anytime you spend a total of more than 30 minutes waiting in line or addressing issues that are caused by their own lack of maintenance or upgrades, you feel like you are not getting what you paid for, especially at $120 per night. The going rate for this hotel should be 1/2 that price in most places in California, but the entire San Diego hotel market is so overpriced that they can get away with the higher rates. If you do the math, they have 366 rooms and, even mid-week (my stay was Thursday night), seem to be at or near full capacity. If they are charging $120 per room per night, they are bringing in up to $43,920.00 per day or in excess of 1.3 million per month. With revenue like this, you would expect that the owners would be able to give guests a far better experience and at least have working juice machines for breakfast.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"NOT 5 stars BUT!....."

4
24/07/2018

SURPRISED!!!. The area, the rate and the few not so great reviews. We took the chance, there were no other "choices" that weren't $500.00++ due to comic con. QUICK trip for a family wedding. Room 105 exceeded our expectations, comfy bed, HUGE clean bathroom, no travel toiletries, WHO CARES!. flat screen television, super small closet. The mini fridge was FANTASTIC!. my water was so cold I could not drink it, the fridge it kept my haagen dazs. A/C..............YES YES YES PLEASE. "Private summers" and 109' weather do not miss. the A/C all I can say is OH MY GOSH! I have stayed in many 5 star hotels, those A/C's do not compare.. Did I mention FREE breakfast? do it yourself waffles, eggs, sausage, oatmeal,yogurt, fresh fruit, and lots more. I will stay here again. I only gave 4 stars because the pool was very dated, the area was not great just okay, the ice machine charges $.25 for a bucket of ice. and I was not allowed to take my breakfast back to my room.

"Family Affair"

5
22/07/2018

Friendly and helpful staff. Booked for 2 queen beds but was given 2 adjoining rooms with 2 double beds each which was perfect for the family. We cancelled our other hotel reservation. Breakfast food is good.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Sir/Madam: Thank you for giving us a favorable review, we are consistently re evaluating our amenities to assure that guest like you and others do have a pleasant stay and that's why we mean hospitality. We are glad that you enjoyed our breakfast and now we have even better with more options. Our location is secure and have tons of amenities and few miles from downtown El Cajon. Once again our patronage and your comforts are our priority. Thank You for the entire staff at Sure Stay by Best Western and hope to see you soon again. Respectfully, General Management.

"Ghetto"

1
12/07/2018

Our first room has SOAKING wet carpets and the staff acted shocked that the floors must have been shampooed and they were not notified. The A/C settings were worn off so we could not tell if they air was on cold or hot, high or low. We moved rooms; The A/C unit wasn't good at all and the room stayed warm all weekend. My husband had a bloody nose and we asked about fresh bedding and their only reply was that it may be taken out of our deposit. Don't stay here; unfriendly and ghetto.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Sir/Madam: We are concerned about your stay as we noticed that you were highly displeased with the concerns addressed. We are consistently evaluating many of our guest amenities to assure you that Sure Stay is a economy hotel that will suit your needs. We have improved significantly, and we look forward to resolving your concerns. Please call us at the property and look forward to speaking to you soon. Thank you once again and our sincere apologies for the entire staff at Sure Stay by Best Western, El Cajon. Respectfully, Management Team.

"Clean Hotel"

4
09/07/2018

The room was very nice and clean. The air conditioner had all the numbers worn off but it worked well as soon as I guessed where to set it. The breakfast was OK but not great. Their juice machine was out of order all 3 days.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Sir/Madam: Thank you for giving us a favorable review, we are consistently re-evaluating our amenities to assure that guest like you and others do have a pleasant stay and that's why we mean hospitality. We are glad that you enjoyed all we had to offer you and now we have even better choices with more options. Our location is secure and have tons of amenities and few miles from downtown El Cajon. Once again our patronage and your comforts are our priority. Thank You for the entire staff at Sure Stay by Best Western and hope to see you soon again. Respectfully, General Management.

"Not a best western"

1
07/07/2018

This was closer to a Motel 6 than a Best Western. The outside looks nice and that is where it ends. Our door handle was broken and the room was dirty. Great for prostitutes and drug dealers, but not a family. Says they are non smoking but the neighbors smoked all night and it came right into our room. There was a lot of traffic in the rooms all throughout the night. Unfortunately we paid for the whole week but left after the first night. The manager wouldn't refund us any nights. She said there was nothing she could do about the smoking and if we didn't like the roim then leaving was the best option. She herself is something else, very unprofessional and disgusting. I'm still wondering if she made up the fact that she was the manager. I know there isn't much to choose from in East county but go somewhere else.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Sir/Madam: We are concerned about your stay as we noticed that you were highly displeased with the concerns addressed. We are consistently evaluating many of our guest amenities to assure you that Sure Stay is a economy hotel that will suit your needs. We have improved significantly, and we look forward to resolving your concerns. Please call us at the property and look forward to speaking to you soon. Thank you once again and our sincere apologies for the entire staff at Sure Stay by Best Western, El Cajon. Respectfully, Management Team.

"Quite in the Cornor"

5
16/06/2018

Good Hotel, they value their guest and this is great because its a non smoking property, good breakfast I wish they would more options like fresh fruits, and more protein, but for the prices its great.,

"Cigarette holes"

1
29/05/2018

Paid so much for a weekend vacation here just to get a smoke smelling room AFTER requesting against one and the sheets were covered in cigarette holes. The service was Extremely slow and unhelpful. At check out 5 different customers came in trying to check out and ended up leaving their room keys on the counter while I was the one who tried to wait for someone but after 15 minutes of no one I left the key there. I do not recommend wasting any of your time here. Go somewhere more friendly.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Guest we sincerely apologize for the inconvenience of your stay we are in transition of management and training of the front desk you are valuable to us and we want to give you the best of the service your next time around, this is should not happen we value you as our guest and want to assure you that we will be here for you. Once again our sincere apologies to you and we hope that you will give us the benefit of the doubt and let us serve you again for the better. General Manager.

"El Cajon Sleazy Motel"

1
12/03/2018

The location is central however the clientele that stay at this BW property are less than desirable. As soon as we parked in front of our room we were overwhelmed with the smell of marijuana. When we got to our room with all our luggage we had the unfortunate pleasure of listening to the next door guest yelling at her young children, slamming her door and banging things in the table in her room. After two complaints the front desk personal called the police to handle the situation.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not up to Best Western quality"

2
15/02/2018

We've had great experiences at Best Western hotels before so had no hesitations about booking this one, but were very disappointed. The first thing we noticed was that our non-smoking room smelled like cigarettes (and had multiple cigarette burns on the bedspread!). Overall just older and dirtier, and I agree with a previous reviewer that it seemed like there was a lot of activity in the parking lot that didn't belong there. Finally, we couldn't get the shower in our room to work; turns out that's a regular problem and that you have to pull VERY hard to get the water to turn on. Wouldn't recommend; would be decent for a budget hotel but definitely expect more for $100+ per night for the basic room.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"BW Gives good quality for the price."

4
04/02/2018

I rented a king suite for 2 nights and enjoyed the stay. Staff feels pressured by management to meet deadlines on check out and may over react however, it was a good stay overall. Brought the wife and kids with me while I was in town on a business meeting and we ended up staying 2 nights instead of the 1.

"comfortable, easy hotel"

4
03/01/2018

I have stayed at this hotel many times in the past few years in travel from Branson, Mo to San Diego area. Staff is always great, rooms not exceptional but all the comforts of home at easy price and, usually, room available at short notice. Also, easy access off and on freeway.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you so much for staying with us whenever you come to San Diego. We look forward to your next stay and hope to help in any way possible.

"Acceptable accommodations & friendly staff"

4
29/12/2017

Room was decent & comfortable but could use some updating. Hotel was in a less than desirable area (lots of sirens & surrounded by mobile homes) but we felt comfortable while on site. We appreciated that the breakfast had real eggs (not the watery, microwave in a bag kind). Breakfas choices were scrambled eggs & sausage one day or breakfast burrito the next, hard boiled eggs, waffles with several topping choices, cold cereal, prepared oatmeal (not instant), yogurt, bagels, English muffins, toast or mini cinnamon rolls.

3.15 20