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SureStay Plus Hotel by Best Western El Cajon, El Cajon

1355 E Main Street, 92021-6540, El Cajon, United States - Voir sur une carte
SureStay Plus Hotel by Best Western El Cajon - Façade SureStay Plus Hotel by Best Western El Cajon est idéalement situé dans le centre de El Cajon. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Séjournez dans cet hôtel primé d'El Cajon, en Californie, situé à quelques minutes du centre-ville de San Diego et des principales attractions de la Californie du sud. Les clients séjournant au SureStay Plus Hotel by Best Western El Cajon disposeront de tous les services et équipements nécessaires pour passer un séjour agréable dans la région ensoleillée de la Californie du Sud. À moins de 1,5 kilomètre de l'Interstate 8. L'accès à Internet sans fil et les programmes de la télévision câblée sont inclus dans le tarif !Beaucoup de clients reviennent souvent apprécier notre personnel compétent, notre copieux petit déjeuner ainsi que la propreté et le calme de nos chambres. Notre hôtel se trouvant à environ 1,5 kilomètre de l'Interstate 8, vous n'entendrez pas la circulation de l'autoroute, et bénéficierez d'un environnement calme et silencieux pour un sommeil agréable. N'attendez pas ! Réservez dès aujourd'hui ! Notre hôtel est l'un des mieux cotés de la région en termes de satisfaction des clients. Le personnel amical et serviable du SureStay Plus Hotel by Best Western El Cajon veillera à ce que vous passiez un séjour agréable. Nous sommes impatients de vous rencontrer !

SureStay Plus

Hotel by Best Western El Cajon

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine
    Piscine
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 212 voyageurs
Note attribuée
Excellent
63
Très bon
48
Moyen
33
Médiocre
31
Horrible
37
CONSULTEZ LES AVIS POUR
En couple En couple
51
En famille En famille
92
Escapade entre amis Escapade entre amis
13
Professionnel Professionnel
30
Voyage solo Voyage solo
24
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Good night sleep at great price"

5
sutomo88, Jakarta 30/07/2019

I was skeptical at first but apparently the place is quite a distance from the street so noise level is down. The layout of the room is just perfect for a single traveler like me. Other than the office chair, everything else is just perfect

"Anniversary trip"

4
brorner, Mesa, Arizona 29/07/2019

There was miscommunication of breakfast hours. As a result, we arrived toward the "end" & breakfast was "over". One maid was very nasty about it and indicated "too bad no matter who was wrong". Mgt did admit mistake & another gal stepped up, went above & beyond & served us more that enough.

"Clean and affordable"

5
IVAN H, CANOGA PARK 21/07/2019

The most affordable motel with good reviews we could find within about 30 minutes of San Diego. It ended up being an excellent choice. We stayed two days. The room was large, very clean and equipped with everything you expect in a motel room. The staff was friendly, the WiFi was fast and breakfast was slightly better than most inexpensive motels -- it had fresh cooked scrambled eggs and sausage as well as the regular oatmeal/pastries/dry cereal/waffles. The only small complaint is that the breakfast area is quite small. We got to breakfast one day on the later side and had to eat standing up as there were no open tables.

Global01233219865, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you Ivan for your review. We hope you will return and stay with us again! Regards, Pauia Teixeira Front Office Manager

"Great family location"

4
User 18/07/2019

This is a good family location has a good variety of rooms including joined rooms which are great for families especially with teens. This location has a great staff and a GREAT breakfast always a pleasure staying here

Global01233219865, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review Angelacioe79. We appreciate your business and look forward to your next stay with us! Regards, Paula Teixeira Front Office Manager

"I w I'll not be back."

2
Dennis K, Sweetwater, United States 14/07/2019

This hotel is not in the best part of El Cajon if there is one. Check in person's shirt was dirty and soiled. No mention of being a valued rewards member. Room was not as clean as I like. Carpet was dirty, furniture cushion were dirty and soiled.

Global01233219865, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review Dennis K. We appreciate you staying with us. I have passed along your concerns to the appropriate departments in order to improve. We hope you will consider staying with us again. Regards, Paula Teixeira Front Office Manager

"One Night Stay Ok"

3
Z8491CFkarenk, Gold Coast, Australia 12/07/2019

We stayed here for one night to go to the El Cajon car show which is just up Main Street, so pretty close. Checkin was pretty straight forward but slow and we had to go back and ask for entry to the pool area, so another wait. The pool and spa were nice and the room was pretty quiet and a good bed and pillows. Breakfast was a fight for any food and a table, the eating space does not cater for the amount of people wanting to eat and I had to ask for some more eggs as there was nothing left. They did bring out some more food in tiny heating trays and had to keep filling them up as the food was gone in a flash, how about just getting some bigger serving dishes?? Had to wait for a table and finally got one but lots of people standing around looking for somewhere to sit, so more space is needed in case you had not noticed hotel. Fairly average overall.

"Ok but would not stay again"

3
Kimberly W, Porterville 25/06/2019

Area was full of homeless people, internet did not work and waited like 10 minutes at desk to check out until someone finally came. We would not stay here again but the room was ok. Very loud could here people around us so had a poor nights sleep.

Global01233219865, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Kimberly, thank you for taking the time to tell us about your experience at Sure Stay Plus. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We apologize for the experiences that you noted. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Sure Stay Plus, and if I can be of further assistance, please contact me directly at 619-440-7378

"Wedding trip"

4
User 28/05/2019

Room was clean and beds very comfortable. They were a little outdated. They did smell a little but not a “ nasty” smell. Probably cleaning products. Great location and staff very friendly. Would recommend this hotel.

Global01233219865, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review. We appreciate your business, and also your comments. Your comments will help us to improve and we look forward to seeing you again on your next trip. Regards Paula Teixeira Front Office Manager

"Disappointing"

3
Average_Jane_Doe, HIXSON 10/05/2019

After reading the reviews, I felt certain that this place would not disappoint. Sadly, it did. The shower/bathtub water would not turn on. I pulled, pushed, twisted and wiggled the handle in every conceivable way and the water would just not come on…not even a trickle. Unfortunately, I did not discover this until late at night just before bed when I was exhausted and it was too late to have someone come look at it. I ended up bathing out of the sink. The next morning the desk clerk told me that I had to lift up on the handle for it to come on. Uhh...yeah. I did that and everything else in between. It's just really not that difficult to turn on a faucet and I feel confident that I understand the concept. In addition, the carpet in front of the refrigerator was cold and soggy. I found that out when I stepped on it with bare feet. Ick. I reported that to the front desk the next morning also, so that they could have maintenance look at it. And the soft drink machine was not stocked. Every slot was empty; including the bottled water…and it stole $3 from me. On the plus side, the bed was comfortable, the room cool and quiet, and the staff was accommodating and nice. I really wanted to be 100% satisfied but alas, it was not meant to be. It was not awful but it certainly could have been better.

SureStayPlus1, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Average_Jane_Doe Thank you for taking the time to tell us about your experience at Sure Stay Plus. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We apologize for the experiences that you noted. We hope that you will give us the opportunity to serve you again in the future, please know that your stay was an exception. Again, thank you for choosing Sure Stay Plus, and if I can be of further assistance, please contact me directly at 619-440-7378. Regards, Paula Teixeira Front Office Manager

"Drug bust in the parking lot"

2
User 07/05/2019

My brother and I stayed at the SureStay Plus Hotel by Best Western El Cajon in May of 2019, as we were visiting family. This is the hotel that was selected when I booked on Hotwire for a "Hot Rate" hotel. After attending a baseball game downtown, we returned to the hotel to find cops all over the parking lot, a man in handcuffs and what could only be drug sniffing dogs. Although we were waved through and returned to our rooms, it was more than a little unnerving. Some communication from the hotel about what is happening would have been nice. I have stayed at many different hotels in many different neighborhoods throughout my life, having once traveled for work, and i have never experienced anything like this.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for choosing Sure Stay Plus and for taking the time to provide feedback about your experience at Sure Stay Plus by Best Western El Cajon. Safety is our top priority with guest and employees. Unfortunately this incident was not hotel related. We sincerely apologize for any inconvenience. If you have any further questions or concerns please feel free to contact us at (619) 440-7378 and ask for General Manager.

"Great Customer Service!"

4
Curt M, Bolingbrook, Illinois, United States 27/04/2019

This hotel was nice and clean. Although it offered the standard breakfast that most hotels like this offer offer (eggs, sausage, juice, etc.) the food seemed to be above average. A hotel employee helped my mom get her breakfast so she could return to her room. Nice touch! Pat (?) at the front desk was very helpful dealing with an issue with our TV, and came up with a solution that made the whole stay more enjoyable! I would stay at this hotel again in the future.

SureStayPlus1, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review Curt. We truly appreciate your business. I will pass along your compliments to the staff. We look forward to welcoming you back on your next stay with us. Again, thank you. Regards, Paula Teixeira Front Office Manager

"Nice and close to our evening's event"

4
ChinaLake1, Ridgecrest, California 25/04/2019

Our first visit to El Cajon. We had made the 3 hr trek to see Tommy Walker at Shadow Mountain Community Church. My sweetheart and I, youngsters that we are, don't like driving at night. This was close. People at desk and in breakfast room very nice! Breakfast was better than many “free breakfast” motels. Comfortable bed, clean, and okay price. Ironing board— thanks. Torn ironing board cover— not so much. And lamps w auxillary electrical outlets on base sitting on dresser instead of bedstands— super inconvenient.

SureStayPlus1, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review ChinaLake1 We truly appreciate your business. I will pass along your compliments to our breakfast and front desk staff. We look forward to welcoming you back to Sure Stay Plus the next time you are in town! Regards, Paula Teixeira Front Office Manager

"This place is a dive!"

1
RnCinAZ, Cottonwood, Arizona 14/03/2019

This has to be the worst Best Western that I have ever stayed in! Door locks had issues closing. Electrical outlets not covered. Blood stains on sheets and shower curtains. Garbage on ground near far stairwell that stayed there during out two day stay. Long white stain on floor that could have been some old body fluid. The list of grossness goes on. I understand that some rooms may be better, but they were full and they didn't have another room. I made the serious mistake of prepaying for the room in order to save $10 a night. If I would have walked away I would have lost my $180 for the two nights. Live and learn. The pool is not even close to the picture, but it was too cold so we could care less about that. Pictures will tell the story. All that I can say is look at a room before you part with your hard earned cash!

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Excellent customer service"

5
Sandy L, Moses Lake, Washington 06/03/2019

We had made online reservations but there was a mix-up on our end when we arrived. The clerk was excellent, went above and beyond the call of duty to help us get the rooms we needed after a very long day of travel. No, amenities were not great, but everything was fine for our one-night stay.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review Sandy. We truly appreciate your business and I will pass along your compliments to the front desk staff. We are committed to making your stay enjoyable from arrival to departure. We look forward to welcoming you back on your next stay with us. Regards, Paula Teixeira General Manager

"Sure, stay here once...."

3
AnnandWinnie, Cabo San Lucas, Mexico 04/03/2019

This is NOT an upscale Best Western Hotel. This is at the bottom end of their brand. Old, tired pillows and worn sheets, mini soaps and towels. Very friendly staff. Very poor breakfast offer. Surem we stayed here, but will not go back for the little price break.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for letting us know about the issues you experienced. Please accept our apologies and know that we are committed to improving every day. You have our commitment that we will do better and hope that you will consider staying with us in the future. Regards, Paula Teixeira General Manager

"Not a plus"

2
twk20162017, Crystal Lake, Illinois 23/02/2019

I guess Sure Stay Plus is new brand for Best Western. I saw the plus on the name and thought the place would be good, I was wrong. On the plus side it is clean and quiet. That's it. Old spooky place in a seedy neighborhood. The room smelled funny. They are remodeling but it won't change the fact that the rooms are old sty, small and cramped. They provide a small coffee machine, good luck finding a place to plug it in. Lame breakfast in too small room. Canned eggs, microwave burrito etc, obviously minimal effort. While I was there a family came in. That made the room SRO. I'll add this place to my list of Best Westerns I won't return to. That's the problem with Best Western, you never know.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review. We appreciate you letting us know about the issues you experienced. Please accept our apologies and know we are committed to improving every day. Regards, Paula Teixeira General Manager

"Our stay at best western."

5
User 21/02/2019

Me and my son had the opportunity to stay at the best western surestay. I just thought in would mention a couple staff members that caught my eye.. Rita she was very helpful find us a room that was open . Know matter what time of day it it she always concerned, sweet, and helpful to our concerns or needs..thankyou Rita..next.... Rich is has welcoming smile and always excellent help at office. Also manages phone calls while maintaining office guest to satisfaction. Thankyou Rich for being helpful and welcoming with a smile.. Amber & Jon Harris Thankyou guys

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Amber and Jon, thank you for your review. I will pass your compliments on to the staff members that you mentioned. At Sure Stay Plus, our goal is to meet and exceed your expectations. Regards, Paula Teixeira General Manager

"Enjoyed our stay"

4
User 19/02/2019

We needed a room as we were in town for a couple of days. Room was huge, clean and comfortable. Everything worked as it should. Staff was very kind and helpful. There are grocery stores close by as well as a great Mediterranean restaurant on the corner. I would recommend.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for your review Sharon. At Sure Stay Plus we are committed to providing our guests with the best experience from the time they arrive to the time they depart. I will pass your comments along to the staff. We look forward to welcoming you back on your next stay with us. Regards, Paula Teixeira General Manager

"Pleasantly Surprised!"

5
User 25/01/2019

I was so pleasantly surprised by this hotel that I knew I had to write a review. I stayed with a co-worker and we both loved it. The front desk staff was friendly and helpful, the room was wonderful, clean and modern. I definitely recommend it.

SureStayPlus1, General Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you Expexclaud for your review. We look forward to welcoming you back on your next stay with us. I will pass along your compliments to the staff. Regards, Paula Teixeira General Manager

"Lower standards than a typical Motel 6."

2
User 27/07/2018

First, when you are paying $120.00 for a room, you expect a step above a Motel 6. I was extremely disappointed. Check-in was slow, with 2 un-motivated desk clerks. The room was musty, a couple mosquitoes and at least one dime-size spider inside, crying kid next door and breakfast was a disaster. No juice (machine out of order, leaving only water as a cold beverage option) no eggs and then later runny eggs, wannabe egg burritos which were mostly tortilla, tasteless bagels and bread (lowest quality), and no place to sit. The problems extended to their facilities. My key had to be re-keyed each and every time I left my room, sometimes twice. And I had to wait in line to do it. Anytime you spend a total of more than 30 minutes waiting in line or addressing issues that are caused by their own lack of maintenance or upgrades, you feel like you are not getting what you paid for, especially at $120 per night. The going rate for this hotel should be 1/2 that price in most places in California, but the entire San Diego hotel market is so overpriced that they can get away with the higher rates. If you do the math, they have 366 rooms and, even mid-week (my stay was Thursday night), seem to be at or near full capacity. If they are charging $120 per room per night, they are bringing in up to $43,920.00 per day or in excess of 1.3 million per month. With revenue like this, you would expect that the owners would be able to give guests a far better experience and at least have working juice machines for breakfast.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"NOT 5 stars BUT!....."

4
SweetBeene, Los Angeles, California 24/07/2018

SURPRISED!!!. The area, the rate and the few not so great reviews. We took the chance, there were no other "choices" that weren't $500.00++ due to comic con. QUICK trip for a family wedding. Room 105 exceeded our expectations, comfy bed, HUGE clean bathroom, no travel toiletries, WHO CARES!. flat screen television, super small closet. The mini fridge was FANTASTIC!. my water was so cold I could not drink it, the fridge it kept my haagen dazs. A/C..............YES YES YES PLEASE. "Private summers" and 109' weather do not miss. the A/C all I can say is OH MY GOSH! I have stayed in many 5 star hotels, those A/C's do not compare.. Did I mention FREE breakfast? do it yourself waffles, eggs, sausage, oatmeal,yogurt, fresh fruit, and lots more. I will stay here again. I only gave 4 stars because the pool was very dated, the area was not great just okay, the ice machine charges $.25 for a bucket of ice. and I was not allowed to take my breakfast back to my room.

"Family Affair"

5
bernadettramsey, Arcadia, California 22/07/2018

Friendly and helpful staff. Booked for 2 queen beds but was given 2 adjoining rooms with 2 double beds each which was perfect for the family. We cancelled our other hotel reservation. Breakfast food is good.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Sir/Madam: Thank you for giving us a favorable review, we are consistently re evaluating our amenities to assure that guest like you and others do have a pleasant stay and that's why we mean hospitality. We are glad that you enjoyed our breakfast and now we have even better with more options. Our location is secure and have tons of amenities and few miles from downtown El Cajon. Once again our patronage and your comforts are our priority. Thank You for the entire staff at Sure Stay by Best Western and hope to see you soon again. Respectfully, General Management.

"Ghetto"

1
_blmitchell57, Fort Worth, Texas 12/07/2018

Our first room has SOAKING wet carpets and the staff acted shocked that the floors must have been shampooed and they were not notified. The A/C settings were worn off so we could not tell if they air was on cold or hot, high or low. We moved rooms; The A/C unit wasn't good at all and the room stayed warm all weekend. My husband had a bloody nose and we asked about fresh bedding and their only reply was that it may be taken out of our deposit. Don't stay here; unfriendly and ghetto.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Sir/Madam: We are concerned about your stay as we noticed that you were highly displeased with the concerns addressed. We are consistently evaluating many of our guest amenities to assure you that Sure Stay is a economy hotel that will suit your needs. We have improved significantly, and we look forward to resolving your concerns. Please call us at the property and look forward to speaking to you soon. Thank you once again and our sincere apologies for the entire staff at Sure Stay by Best Western, El Cajon. Respectfully, Management Team.

"Clean Hotel"

4
Ferd B, Scotts Valley 09/07/2018

The room was very nice and clean. The air conditioner had all the numbers worn off but it worked well as soon as I guessed where to set it. The breakfast was OK but not great. Their juice machine was out of order all 3 days.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Sir/Madam: Thank you for giving us a favorable review, we are consistently re-evaluating our amenities to assure that guest like you and others do have a pleasant stay and that's why we mean hospitality. We are glad that you enjoyed all we had to offer you and now we have even better choices with more options. Our location is secure and have tons of amenities and few miles from downtown El Cajon. Once again our patronage and your comforts are our priority. Thank You for the entire staff at Sure Stay by Best Western and hope to see you soon again. Respectfully, General Management.

"Not a best western"

1
whitlock19, Pine Valley, California 07/07/2018

This was closer to a Motel 6 than a Best Western. The outside looks nice and that is where it ends. Our door handle was broken and the room was dirty. Great for prostitutes and drug dealers, but not a family. Says they are non smoking but the neighbors smoked all night and it came right into our room. There was a lot of traffic in the rooms all throughout the night. Unfortunately we paid for the whole week but left after the first night. The manager wouldn't refund us any nights. She said there was nothing she could do about the smoking and if we didn't like the roim then leaving was the best option. She herself is something else, very unprofessional and disgusting. I'm still wondering if she made up the fact that she was the manager. I know there isn't much to choose from in East county but go somewhere else.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Sir/Madam: We are concerned about your stay as we noticed that you were highly displeased with the concerns addressed. We are consistently evaluating many of our guest amenities to assure you that Sure Stay is a economy hotel that will suit your needs. We have improved significantly, and we look forward to resolving your concerns. Please call us at the property and look forward to speaking to you soon. Thank you once again and our sincere apologies for the entire staff at Sure Stay by Best Western, El Cajon. Respectfully, Management Team.

"Quite in the Cornor"

5
User 16/06/2018

Good Hotel, they value their guest and this is great because its a non smoking property, good breakfast I wish they would more options like fresh fruits, and more protein, but for the prices its great.,

"Cigarette holes"

1
nbdealba, Bellflower, California 29/05/2018

Paid so much for a weekend vacation here just to get a smoke smelling room AFTER requesting against one and the sheets were covered in cigarette holes. The service was Extremely slow and unhelpful. At check out 5 different customers came in trying to check out and ended up leaving their room keys on the counter while I was the one who tried to wait for someone but after 15 minutes of no one I left the key there. I do not recommend wasting any of your time here. Go somewhere more friendly.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Dear Guest we sincerely apologize for the inconvenience of your stay we are in transition of management and training of the front desk you are valuable to us and we want to give you the best of the service your next time around, this is should not happen we value you as our guest and want to assure you that we will be here for you. Once again our sincere apologies to you and we hope that you will give us the benefit of the doubt and let us serve you again for the better. General Manager.

"El Cajon Sleazy Motel"

1
User 12/03/2018

The location is central however the clientele that stay at this BW property are less than desirable. As soon as we parked in front of our room we were overwhelmed with the smell of marijuana. When we got to our room with all our luggage we had the unfortunate pleasure of listening to the next door guest yelling at her young children, slamming her door and banging things in the table in her room. After two complaints the front desk personal called the police to handle the situation.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not up to Best Western quality"

2
Teebs, Friday Harbor, Washington 15/02/2018

We've had great experiences at Best Western hotels before so had no hesitations about booking this one, but were very disappointed. The first thing we noticed was that our non-smoking room smelled like cigarettes (and had multiple cigarette burns on the bedspread!). Overall just older and dirtier, and I agree with a previous reviewer that it seemed like there was a lot of activity in the parking lot that didn't belong there. Finally, we couldn't get the shower in our room to work; turns out that's a regular problem and that you have to pull VERY hard to get the water to turn on. Wouldn't recommend; would be decent for a budget hotel but definitely expect more for $100+ per night for the basic room.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western El Cajon, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"BW Gives good quality for the price."

4
R3571PFdanielj, El Cajon, California 04/02/2018

I rented a king suite for 2 nights and enjoyed the stay. Staff feels pressured by management to meet deadlines on check out and may over react however, it was a good stay overall. Brought the wife and kids with me while I was in town on a business meeting and we ended up staying 2 nights instead of the 1.

"comfortable, easy hotel"

4
Deborah W, Branson, MO, United States 03/01/2018

I have stayed at this hotel many times in the past few years in travel from Branson, Mo to San Diego area. Staff is always great, rooms not exceptional but all the comforts of home at easy price and, usually, room available at short notice. Also, easy access off and on freeway.

Richard_Kr86, Front Office Manager at SureStay Plus Hotel by Best Western El Cajon, responded to this review
Thank you so much for staying with us whenever you come to San Diego. We look forward to your next stay and hope to help in any way possible.

"Acceptable accommodations & friendly staff"

4
Heidi_S87, Beloit, Kansas 29/12/2017

Room was decent & comfortable but could use some updating. Hotel was in a less than desirable area (lots of sirens & surrounded by mobile homes) but we felt comfortable while on site. We appreciated that the breakfast had real eggs (not the watery, microwave in a bag kind). Breakfas choices were scrambled eggs & sausage one day or breakfast burrito the next, hard boiled eggs, waffles with several topping choices, cold cereal, prepared oatmeal (not instant), yogurt, bagels, English muffins, toast or mini cinnamon rolls.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.