SureStay Hotel by Best Western Conway, Conway

Great place to stay especially when you are dropping off or picking up your young adults at Coastal Carolina. It is just up the road, literally 5 min one road with one turn. Plenty of restaurants to eat & places to shop at just down the road.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the review regarding your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come see us again soon.

It seems the employees have their own inside stuff going on and if you're not apart of their circle you're not welcome around. The room I checked in to was filthy, the maintenance crew was fired for being in a room with a prostitute on the clock!

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and you not feeling welcome. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

This hotel is a basic budget hotel that's mostly clean, offers limited (pre-packaged) breakfast items, and is a good value for the price paid. I've stayed here multiple times now with no issues and have had pleasant stays each time, will likely be staying again when back in the area.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the review regarding your stay at our property. Your business is very important to us and we value your feedback. We are excited to hear that the hotel was clean and a good value for the price you paid. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will continue to visit us.

When I arrived they demanded a $50 damage deposit in cash only. They refused a refund so I could go elsewhere. Room was subpar, no cups, carafe, kleenex were provided. Hair on a bed, gritty floor and damaged door that was hard to close and hard to lock. Worse experience I've ever had.

Stay anywhere but here. The lock barely worked, the was a giant gap between the door and the frame so you could see outside and the had a smoking pail outside of our non-smoking room. Skip!!! This was a last minute booking because we messed up our hotels so our booked hotel for the next day had no vacancies. Should have slept in the car.

I came down to South Carolina and went to Myrtle Beach for my birthday. My hotel was very reasonably priced. I must admit that I didn't expect too much because of the price. The room was very nice and I had no issues at all with anything. I would definitely recommend staying here!

Rajan Patel, Owner at SureStay Hotel by Best Western Conway, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Happy belated birthday!

This place is the worst- do not stay here. Unsafe. Room was unreal- broken everything… holes in walls. The worst the smell- smoke/mold/death…. I gagged when entering… hands down one of the worst hotels I have ever stayed at. Not sure how it is listed under this chain name- should be called the BATES motel. Best is you check in via a wall slot… makes you feel really safe. Please don't stay here. I am not picky at all—- so dirty……

Rajan Patel, Owner at SureStay Hotel by Best Western Conway, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

The front desk stole rewards points and gave free nights to GOD knows who, not me. The internet only works in half of the place. If you need to buy butt it's in every other room. The rooms in between are where you can buy drugs you want. They charged us 3 times as much as the family in the same style room as we were in and threatened to call the police if we hadn't paid by 11:30 one morning. The neighbors fought all the time. It was just a bad bad experience

Rajan Patel, Owner at SureStay Hotel by Best Western Conway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The check out time is at 11 AM, therefore, you must pay to extend your stay at that point. We can not allow you to stay in the room at 5PM without a payment. We thank you for staying at the property as long as you did, but the damage that was done to that room was unacceptable. When you told Front desk about the WIFI issue, we accommodated you by allowing your son to sit in the office to have a stronger connection. The breakfast started over some weeks ago but with the agreement, breakfast was not included with the guest paying weekly rate price. Once you started paying the standard rate breakfast was included in your stay that next morning. We are happy that the maintenance guy was able to meet the expectation of maintaining your room.