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Colchester, Royaume-Uni

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Codes Avantages

Marks Tey Hotel, Sure Hotel Collection by Best Western, Colchester

London Road, CO6 1DU, Colchester, Grande Bretagne - Voir sur une carte
Marks Tey Hotel, Sure Hotel Collection by Best Western - Vue extérieure Marks Tey Hotel, Sure Hotel Collection by Best Western est idéalement situé dans le centre de Colchester. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Marks Tey Hotel, Sure Hotel Collection by Best Western vous propose un hébergement confortable près de Colchester, la plus ancienne ville de Grande-Bretagne ! Dans l'une des régions les plus pittoresques du pays (immortalisée dans les tableaux de Constable), notre hôtel se compose de 110 chambres superbes, 12 salles de réunion et de réception, et du club Lifestyle Health and Leisure avec piscine intérieure, bain bouillonnant, sauna, bain de vapeur, gymnase et courts de tennis extérieurs. Le restaurant Roman Room offre un vaste choix de plats modernes et une excellente carte des vins. Le Marks Tey Hotel, Sure Hotel Collection by Best Western est idéalement situé à seulement six kilomètres de Colchester, la plus vieille ville de l’histoire de la Grande-Bretagne.En séjournant dans ce charmant hôtel près de Colchester, vous serez à proximité des paysages peints par Constable, et également du zoo de Colchester, de l’impressionnant château normand de la ville et du comté de Suffolk.Ce superbe hôtel près de Colchester est doté de 110 chambres confortables, sans oublier sa propre piscine, sa salle de sport et son spa. Notre salon de coiffure et de beauté « Aimez-Vouz » s’est vu décerner 5 étoiles par le Good Salon Guide, alors si vous voulez vous sentir mieux que jamais, venez dans l’Essex.Le Marks Tey Hotel, Sure Hotel Collection by Best Western est également un fantastique lieu de conférence dans l’Essex. Avec la gare ferroviaire de Marks Tey aux portes de l’hôtel, vous pourrez relier le centre de Londres en une heure grâce à une liaison ferroviaire directe. Nous avons également pas moins de 10 suites où vous pouvez organiser vos réunions d'affaires, quelle que soit leur taille.Cet hôtel bien situé à proximité de Colchesterpeut également être l'endroit parfait pour une réception de mariage. Étant donné que cet hôtel de l'Essex n'est pas trop loin de la côte sud, c’est également un excellent point de départ pour une excursion.Il n'est pas difficile de comprendre pourquoi Colchester est considéré comme un endroit parfait où séjourner, même du temps des Romains. Visitez le Marks Tey Hotel, Sure Hotel Collection by Best Western, une véritable attraction en soi. Le restaurant a une disponibilité limitée le vendredi soir, mais il est également possible de dîner au bar ou de faire appel au service d'étage. Veuillez informer l'hôtel si vous arrivez tard. Les chambres familiales se composent d'une chambre double communiquant avec une chambre équipée de lits jumeaux. Un supplément s'applique.

Sure Hotel Collection

Marks Tey Hotel

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Restaurant sur place
    Restaurant sur place
  • Piscine
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Bar-salon sur place ou à 30 mètres de l
    Bar-salon sur place ou à 30 mètres de l'hôtel.
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Dépôt en coffre-fort à la réception ou dans la chambre
    Dépôt en coffre-fort à la réception ou dans la chambre
  • Sauna (bain de vapeur).
    Sauna (bain de vapeur).
  • Centre de soin/de fitness
    Centre de soin/de fitness
  • Service d
    Service d'étage
  • Blanchisserie/nettoyage à sec
    Blanchisserie/nettoyage à sec
  • Terrains de tennis sur place ou à proximité.
    Terrains de tennis sur place ou à proximité.
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 1317 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Mr Adrian Fletcher"

770adrianf, United Kingdom 01/03/2022

Must state booked thru agency... Working away and noticed this hotel had a leisure centre. Upon checkung in at 18:00 informed gym and pool shut at 19:00. Not helpful to unwind and de stress when miles away from home... Also booked a double room but given a twin with excuse no doubles left and not much in way of apology or upgrade and told agency not stress a double .However my confirmation stated a double was booked. Also having venturing down for a meal at 20:00 (yes late) but as mentioned need unwind after hard day and get ready . Also spoke reception twice in that time on phone from room and not informed of restaurant closing as only 1 chef on... Also room is a 70,s throw back..a 20 inch tv mounted far left of bedroom so hard to watch tv in bed and model not heard of or hdmj ports on it for gaming or amazon stick. So bascally i would not stay here ever again.canx 3 nights to one to move bettsr hotel same pri e down the road Firm believer first impressions etc.. However this is my review ... Wow they gave 10% off room cost but i don,t benefit from that as company no gesture there for my inconveiniance

"Tired….very tired!!"

Clivey17, Market Harborough, United Kingdom 27/02/2022

Felt like going back 30 years as soon as we walked in, decor and carpets old fashioned. Early check in available is you are willing to pay £30 for the convenience even if room is ready! Dead flies on bed. A Sad end to a beautiful day. Will never be being going back.

"Very relaxing"

JandASKent, Kent 26/02/2022

Our first stay for nearly 2 years. We were visiting family and have to say the staff were wonderful and we felt very safe. The room was spotless, all linen clean and bathroom perfect. I think there had been refurbishments since our previous visits which was lovely. Although things aren't completely back to how they were which is more than understandable we had a lovely stay and it was good to be away again. My prepayment didn't happen as my bank suspected fraud but the receptionist was so welcoming and sorted everything so politely without a problem. Thank you.


tolulopedawodu, Welling, United Kingdom 26/02/2022

Check in went well, I wanted to ask for some info the day before but the person at reception was busy. I had a challenge the following morning and I jut felt the guy could have been more empathetic. He was kind of non chalant.

"Lovely staff and room"

sarahmurphy7, London, United Kingdom 24/02/2022

The staff were all very friendly. Comfortable bed and enough pillows. Plenty of tea and coffee in the room and you can top up at any time. Good choice of breakfast and nice bar area. Nice warm swimming pool and gym facilities . Plenty of parking.

"My MT Stay"

User 22/02/2022

Few issues. Breakfast maybe worth going elsewhere for. Took my payment before I left. Would recommend though as desent price and actually nicer than pictures suggests. Beds and bedding of excellent quality.

"Lovely place to stay!"

imogenfrancis2022, Colchester, United Kingdom 21/02/2022

Marks tey hotel was a lovely hotel. Very welcoming, lovely staff and adequate rooms. We checked in easy, the room had been cleaned and prepared for us. The bar did nice drinks, the breakfast was good but some bits of the food were cold or over cooked. Overall I would definitely stay again.


User 19/02/2022

The food was amazing and the rooms had such character, nothing to moan about there. However, we were let down to see how badly some staff members were treated by another staff member. I believe the name was Joey. He treated others with utter disrespect, without a care in the world it was so disappointing to see and witness. For the staffs sake I hope he isn't a manager or supervisor. If so he needs the sack! He let this entire review down!

"Okay "

Amberlynn7203, Chelmsford, United Kingdom 15/02/2022

I booked in for a wedding that was near by on the 14 February. I met with family in the bar area around 15:30 and on ordering the drinks the bartender who did not crack a smile once or try to interact advised that they had no disarano, I asked if they would have any later and he said no not until the delivery comes tommorow. Later on that night there was another bartender/staff member called Joey, he was very customer focused and friendly and I asked for Disarono and he said yes sure I will go and get a bottle when I have completed the rest of the drinks,so they did have some, he said he had to go upstairs and get it, so I am guessing the other male could just not be bothered. I did find the drinks reasonably priced. The room was a good size although very dated, but the beds were very comfortable and that's why I booked in to sleep so the decor did not bother me. The staff in reception were friendly and helpful. The bathroom was okay apart from hair on the bath when we went in but I just cleaned it. I would say be careful though as the bath is really slippery and there was no mats in there. It's a shame that one member of staff let down what was a great team. I would stay again if I needed to.

"And enjoyable nights stay"

gateslinda2016, Harlow, United Kingdom 10/01/2022

We stayed at the Best Western Marks Tey Hotel for one night. It was a special offer which was cheap and including breakfast. What a brilliant stay. The room and bathroom were clean and had white fluffy towels (new not thread bare!). Every where in the hotel was clean and inviting. We used the bar (very helpful barman). And the restaurant. Excellent. Thank you.

"Work Trip"

AJ_Smith666, Kingston-upon-Hull, United Kingdom 09/01/2022

Hotel well placed off the motorway, due to working didn't see many staff, but had a friendly welcome from receptionist (blonde girl). Special request for our booking was met and a personalised letter given to us upon check in. Some may say the hotel is dated, but it's a hotel with character as Best Westerns are. Hotel has access to gym and pool until around 7pm. Room was clean and spacious. Also we had a welcome gift in our rooms upon arrival.

"Really poor stop for Tesla drivers"

Lordhuggins, Southwold, United Kingdom 05/01/2022

No one in the bar to serve, no one in the restaurant as it's closed for an unexplained reason, no one in reception to ask. People sat in the bar complaining about the food they did get. The menu says Room Service menu in the bar. Manager seems to be dressed as a builder.


Julia W, Kidderminster, United Kingdom 09/12/2021

Such a poor hotel, rooms shabby dated and not serviced! Staff surly, inexperienced and couldn't care less attitude. Bar staff very poor long wait to be served and bar often unattended for several minutes. Tables in bar area dirty! Hotel is a COVID haven! Food is actually ok but waiting staff on evening extremely poor and even attend tables chewing food to take your order. Would never stay here again and certainly would never recommend!!! Just awful awful awful

"Nice food grate service"

User 06/12/2021

The staff Through the hotel on reception and in the bar have been very welcoming polite helpful friendly and professional Joey dinesh rose Victoria Martin Constantine I have food intolerances and am a picky eater but has no problem changing what was normally offered on the menu to suit my palette and I have to say I was impressed with the quality for the price

"Family stay at a well located hotel"

User 28/11/2021

Received a very warm welcome from the Constance, the member of staff on reception who explained everything to us and gave us our room keys with the minimum of fuss. The hotel was comfortable and warm and the breakfast was plentiful and there was a good selection of both hot and cold food choices.

"Pleasant stay"

User 27/11/2021

We spent 4 nights whilst I attended a meeting. Room was lovely, very clean and tidy, Enough space to work and a very comfortable bed. Breakfast had several choices and the cooked English was filling with any amount of coffee and juices. We had 2 nights on room service and the food was hot. A bit expensive.

"Lovely weekend getaway break."

User 23/11/2021

Just back from a weekend break, with my 6 year old Son. We checked in with a lovely lady called Constance at front desk, it was quick and smoothly done, with a very warm welcome! We went straight to our room 231 and was pleasantly surprised with it, it was perfect for us both, with a very comfy double bed, tv & hair dryer and coffee & tea facilities in room, also a double wardrobe & a desk with mirror & chair and a small table with a chair too. To very clean standard aswell. Bathroom with bath/shower fast pumping shower & toiletries in bathroom. Also very clean. Then we headed to the swimming pool, what a lovely touch to have in the hotel, perfect size swimming pool 1.2 meters deep and at around 30 degrees, so very warm to get into, also a steam & sauna their to, which was lovely to use, also extremely clean. We then headed out for dinner, to an American Dinner, just across the road towards the train station, on the left hand side, get little gem of a place, lovely American style food, and amazing Cocktails. Back to the Hotel, and had an a great night's sleep. Breakfast was included in Price, and had enough to please all, from cereal, yourgouts, fresh fruits, to breads to pastry's to croissants and jams, and marmalade, tea & coffee machine, with flash juice's, also a full style buffet breakfast range. Was very happy and full afterwards. We chilled in the Hotel on the Saturday swam and ordered room service, which was lovely and quick to room form order. Overall was very happy with our stay and all staff are extremely happy to help and very friendly from the lovely Joey from the bar downstairs to the people in the pool, but the one lady who stood out for me at the hotel, was the lovely, kind willing to help, Constance at front desk, thank you to you all, for making our stay la wonderful experience. We loved it so much, we have re-booked another visit, so look forward to seeing you all again soon. Would highly recommend a stay here at this hotel.

"Save your money"

lindyl0014, Harwich, United Kingdom 13/11/2021

Overpriced hotel. Small outdated rooms. Cheap packet food all overcook and sat in oven/hot plate forever. House wine would probably make a good toilet cleaner. Staff were nice little minions who politely done what they could and were told.

"Great value for money, Great experience"

Lovely69456, Trowbridge, United Kingdom 13/11/2021

I stayed for 4 nights and have had a great experience, the location of the hotel is easily accessed from the A12 that link you with London, plenty of FREE car parking spaces with TESLA EV charging bank, the hotel has a simple and smart layout, very clean public areas, nice bar with good selection of drinks and sitting area, staff was very polite and helpful, nice size room with large double bed, coffee/tea making facilities with endless free top-ups of coffee, tea, sugar and milk (just ask the staff), good size TV and plenty of electrical plugs and lights, big window allowing a lot of day light in the room, the bathroom size was good but could be cleaner on arrival and my be changing the bath curtains wouldn't be such a bad idea. Great restaurant and food quality at breakfast and dinner, great night sleep. Very good value for money and will stay again at anytime.

"Business Trip"

User 11/11/2021

Lovely pleasant room with a comfortable bed, but could of done with a chair for the desk. Ideal location for Colchester and breakfast very good choices as not too much just enough. Could of done with some snack foods on the menu for the room as a woman travelling on her own as dont feel comfortable going to dining room alone

"Amazing Staff"

User 06/11/2021

We attended a wedding here and stayed the night. The rooms are very outdated however they are comfortable and cosy, the TV could be a bit bigger too. Some people on reception were ok however some need to learn a few people skills. On the wedding day we were served at the bar by a lady called Victoria, her service was brilliant and she had a smile on her face the whole time, nothing was too much when asking for something. She was happy to have a chat with us whilst making our drinks. We assumed she was the manager however we were shocked when she said she wasn't. She's an asset to the hotel that's for sure. Overall, everyone had an amazing time at the wedding and if it wasn't for all the staff working that night it wouldn't have been as amazing as it was. Thank you Marks Tey Hotel!!!

"Crossroads motel"

glenwolves, Ipswich, United Kingdom 31/10/2021

Hotel rooms are very dated it was like the Crossroads Motel (very 70s) but the staff are friendly and helpful. Just needs updating in rooms, too much wooden furniture it was like my grandmas house 30 years ago.


JonK130, London, United Kingdom 25/10/2021

Too many things to mention here, unless the room is £30-£40 it's not worth it. Bought a voucher for dinner after checking the drink I wanted was available, after buying the voucher told it wasn't available, stuff didn't even know what time breakfast was, leisure facilities were distrusting and dirty, the list goes on and to be honest can't be bothered to list everything that happened

"Dreadful hotel"

JPC16, Frinton-On-Sea, United Kingdom 20/10/2021

Dirty rooms, loose tv wires, mouldy windows, previous guests dirt still in the bathroom uncaring management - customer service training would be an idea, hotel desperately needs updating and some basic cleaning everywhere wouldn't go amiss either!

"Abysmal - wouldn't recommend to my worst enemy"

Graceee96, Burton 11/10/2021

A terrible, smelly, dated, dingy hotel. This place needs a serious revamp. Broken beds, ripped bed linen and curtains, broken toilet roll holder, cobwebs and grubby corners, stains on the carpet and on fixtures. There was 6 of us visiting and we occupied four rooms in total. One room had an awful stench of damp, another smelt very strongly of gone off spices. The walls are paper thin - we were kept awake until gone 2am because we could hear someone in another room down the corridor talking. The windows are also just so thin - we could hear so much noise from the main road nearby, it sounded like we were lying on an airport runway the vehicles were that loud. The staff, particularly the older gentleman in glasses, was extremely miserable too. I wouldn't recommend this hotel to anyone.

"Great restaurant not ready reception"

User 10/10/2021

Some staff especially restaurant staff are amazing really go out of their way to help. Some of the reception staff really ruin it for other staff. Lack of proper customer service skills and don't know how to empathise with your issue always coming across pissed of. Probably 2 of the reception staff were decent . The rest need customer service training.

"Knock it down and start again."

User 09/10/2021

One of the worst hotels I've ever stayed in. Heard the A12 constantly all night which meant we didn't get any sleep. Just to add salt to the wounds, the walls are paper thin and therefore could hear everyone along the corridor. The room itself was tired, unwelcoming and either too hot or cold depending on the time of day. The TV was embarrassingly small, to the point where it seemed pointless having it in the room. See photos of the room for further defects. Staff seemed friendly enough. Avoid like the plague.


User 15/09/2021

room was nearly 40 degrees facing the sun all day with just a little table fan - was not even allowed a second fan - i was moved to an "Executive room " with air conditioning which i can only describe as a very old room with stains on headboard and ironing board, stains all over the carpets and ripped curtains, bathroom still the original with dangerous shower over bath, a very basic hotel, please do not be fooled by the nice pictures from outside and the bar and gym area. This hotel should be ashamed of the state of their rooms in this modern era. Reception staff and especially Kerry Jacks rude and unhelpful when there was a problem, they even doubled booked the room they moved me to and then demanded on Saturday evening by phone (when i was out in Colchester) that i move back to a basic room in the morning which i had already been moved from. Please if you are considering staying here then look at the bad reviews and then also look at Holiday Inn 3 miles away at Eight Ash Green, i moved there on the Sunday and its a completely different level at the same price.

"A lot to be desired"

MetalDave278, Peel, United Kingdom 07/09/2021

The hotel is dated in style but that's no big deal. I shared a twin room which was a little scruffy; flickering lightbulb, dusty surfaces. I was very disappointed that my room hadn't been serviced at all during the first three days. After asking the question at reception they cited COVID as the reason why the rooms were not being done unless requested. Actually being informed about this on arrival may have been helpful. My group and I ate on two evenings in the hotel restaurant and I have to say the food was fantastic and on the first occasion the service was good too. The second however after taking the order for starters and mains the staff were so inattentive that even after waiting for a long time and asking on a couple of occasions we had to clear our own table onto a cart. A young male with large frizzy hair seemed to be in charge and was wholly disinterested; truly letting his employer down. Another part of our group reported on several occasions that the hot water in their room wasn't working correctly only to be told that it wasn't cold. The fact was the water may not have been cold but it also wasn't hot enough for a bath. They eventually got moved after three days of being fobbed off. Could really be a solid hotel with a little more effort and information from the staff. Shoutout the the barman however who was friendly and welcoming.

"Staff pleasant but not worth a 4* rating"

User 12/08/2021

Large room, wish the bed was larger and no wardrobe door. Not serviced had to collect toilet roll from reception. But the biggest thing to let it down is the food. Overcooked and dry, small portions and a menu that is deceptive. Had to wait one hr for starter as coach party in. Steam room and sauna not in operation. One of the main reasons for booking. Pictures of hotel were deceiving. The best thing about the hotel were the staff. Very pleasant and helpful. Joey needs a special mention. Went out of his way to assist in every way. Is really a 3* hotel.

"Damp Smell"

User 30/07/2021

Good value stay, but cleanliness could have been better. An awful smell of Damp throughout the Hotel. Friendly staff but overall missing on quality. Great location which worked well with my travel plans

"Hen Party - Murder Mystery Meal"

User 29/07/2021

I cannot praise Megan and Michelle enough for making our event such a fantastic success, they went above and beyond to ensure everything was perfect. Great communication - even out of hours. I felt very confident and definitely in safe hands. The evening meal was outstanding with an incredible menu and our compliments to the Chef who catered for our various allergy requests. Shout out to the brilliant bar staff who judged our (dubious) competitions with much seriousness! Shout out also to the fabulous reception staff who put up with me changing various requirements at the last minute.

"Nice hotel, outdated but clean and kept in good condition"

User 19/07/2021

As expected, outdated and well used but overall very good. Clean and tidy, due to some of the ornate furniture there was a little more dust than expected, but it didn't really affect our stay. Breakfast was good but due to covid there was no buffet but we had to still pay the full price for breakfast event though the selection had greatly reduced. Would not recommend breakfast for the price until the buffet returns.

"Lovely hotel"

User 16/07/2021

Really pleased with this hotel, if you are travelling with a baby, bring your own travel cot as they do not supply one. Ha e stayed here 3 times before as it is close to family and have always had a positive experience, will definitely return in the future

"Not bad!"

User 02/07/2021

The hotel itself was nice in the lobby/restaurant/bar and location was great. The room was ok, could do with an update and lick of paint as it was beginning to fall apart. Ordered room service, which was quick and tasty - impressed with their vegan options. Overall, not a bad experience!

"Weekend away"

Journey58623245516, Norwich, United Kingdom 27/06/2021

Requested to have a twin room but got a double bed instead and was told that the hotel is fully booked .The bedroom is out dated . Not very clean rooms . Lots of dust . However the location is convenient for people who want to go to brain tree outlets.

"Lovely place for a short break."

marigoldBirmingham, birmingham 21/05/2021

Stayed for 4 nights arriving on 17th May, the first date for holidays during COVID. On a holiday with GB Tours. Things were a little different due to the pandemic. The staff were masked, but their lovely smiling eyes said it all. What a great bunch of people they were, kind, helpful and efficient. Full credit to them all. Rooms were clean and beds were comfy. The view from our window was lovely. Lots of rabbits and even a muntjac deer. Rooms were serviced on request. The evening meals were well presented and delicious. Portions were generous too. A lovely few days away from it all. Would love to return.

"Best dog friendly hotel"

User 14/11/2020

By far the best dog friendly hotel Iv stayed at. My little doggy was provided with a bed, bowls and a couple of toys. He was so happy with his ball. All items appeared brand new. Hotel was clean and presentable with very friendly staff. Would recommend this hotel to others and will stay again.

"Waste of money "

User 09/09/2020

We booked a 2 night break but only stayed for one. There were the wildest children bouncing on sofas and playing football in the bar. After about 90 mins of this - where bar staff were ignoring it - I went to front desk and someone came in and spoke to parents BUT the wildest bunch had just left. The father had his shoes off and feet up on the chair in front of him whilst ignoring the kids. I refused to stay for a second night and was told that I had no grounds for a refund. Really?? Social distancing?? Transmission of virus? Control of unwanted behaviour? I was also told that they could see into the bar area from the front desk. I have complained and was informed that I could have 50% off my next visit but they considered they had done no wrong. I have visited this hotel for over 15 years but WILL NEVER GO BACK.

"Chose for quality mother daughter / celebratory time"

User 05/09/2020

Great and friendly staff but it's not just that. The beds are so comfortable and usually i struggle with pillows to the extent I bring my own. However I packed so quickly I forget them. I didn't need to worry as the pillows were perfect. The food is really good quality. One dinner - the sirloin Yorkshire wrap will be one of my best and most memorable. Unique and tasty. I also think how places deal with issues speaks volumes and a minor issue was sorted both swiftly and with several options. Love this place and the staff. Would 100% come back !

"Mark teys hotel Colchester"

295chrissyb, Crawley, United Kingdom 31/08/2020

Arrived on Saturday and was suprised its nothing like the pictures Got to our room 2 adults 1 toddler we were told to bring our own travel cot. First thing we saw on bed was spots of blood. We were told that bedding and towels will not be changed inbetween nights due to covid. 2 teabags and 4 coffees for 3 days small kettle but clean Tired looking room cobwebs and dust 2 big towels provided and 2 small handtowels. These to be used for room and pool with us having to ask for new towels after pool use. Noisy room as next to main road Breakfast arrived and waited to be seated had to wait for tables to be cleaned Set menu of English breakfast or veg option or croissant with fruit salad. No option for baby we asked and they said they can't do scrambled egg instead of fried. Luckily i brought cereal for our daughter. We waited an hour to be served breakfast. Fruit salad is kiwi and melon with no spoon to eat it. Just knife and fork. We left before Eating as it was just ridiculous Coffee from machine so watery so if you want a nice morning coffee its £3 from bar which says open 24/7 but we never saw anyone there and had to ask a couple of people and wait about 30 mins to get a coffee. We did complain to reception guy and he said sorry its covid 19 the response and they didn't expect to be bbe busy. Managed to use the "heated" pool but as previous comments it's split inb2 lanes max 12 people 6 each side. So cold aswel. We didn't eat at the hotel we went into Colchester and ate at restaurants. We didn't bother with breakfast on check out day couldn't be bothered with wait or lack of choice. They don't stick to 2 metre distance staff wear masks and customers can if they choose to. All in all won't be coming back

"Good but at the same time don't disappointed."

User 29/08/2020

Nice to stay BUT Many things I wasn't happy with it. Unfortunately the breakfast wasn't much choice. But acceptable. The swimming pool. If you book the hotel just because the swimming pool!!! Like I did don't waste your time and money. To get access to the swimming pool you have to go out the hotel and get to a different building no rain cover or whatsoever. No good for kids. And far to busy I was in the hotel for 2 nights we tray several times and we didn't get a chance to be there ones. Because was always busy. Really disappointed. Was something we promised to our daughter and unfortunately we couldn't do. And much smaller then expected. Website photo show something really different lot bigger then reality. The swimming pool was divided for 2 One side kids other side adults swimming. Was allowed just 6 each time. Because Covid 19. The other thing was the key card was always with issues had to go the reception to get sorted. Cleaning acceptable. But should be better. The should move furniture to clean behind I drop my phone and I found lots dust behind chests draw. Toilet seat bit dirty I had to clean myself before I use. As I usually do. If you planning to rest! Not a good place for it because is noisy from the A12 and you can hear your next door room “talking” Good thing about all this family bedroom are really big With Connecting rooms. Stuff really friendly always ready to help. Few minutes to the Zoo. If I stay in the hotel again Unfortunately NOT

"Excellent trip"

User 27/08/2020

The staff were very helpful and accommodating. Rooms super clean and well equipped. Restaurant room service was very easy and fantastic food! Also breakfast room service was great! The restaurant was very accommodating- vegan, gluten free, baby friendly options (or adaptations to meals) It felt very safe in terms of Covid19, with masks, screens, non contact check out and social distancing.


User 26/08/2020

The staff were lovely, however we waited an hour for our starter which was nachos... and from hearing the comments from the table next to us such as they had waited an hour for their main and the steak was cold and the scampi was disgusting we decided to leave before we had even received the starter.

"Visiting family"

User 02/08/2020

Breakfast delivered to your room at 7am every day,even weekends. Asked 3 times to get bin emptied. Pool not open, but was told it would be, when I booked. Generally ok. Rooms look tired. I appreciate these are difficult times and things are different at the moment with covid-19.

"Marks Tey. Best Western hotel"

Samantha M, South east 26/07/2020

Best Western "past it". What a very tired place. See photos. Breakfast.... No breakfast. But a piece of cold toast, jam, NO butter, cup of coffee out of a vending machine, no sugar. Knock at your door at 7.30am to take receipt of it. Paid £8 per head for that. Bed frame looked as if it had been retrieved from the local dump and the so did the drawer's.

"Excellent Value "

jeremy_hartigan, Chester, United Kingdom 03/04/2020

Very close to Colchester this hotel is perfectly situated for business Clean and comfortable and great value and real business venue Plenty of parking and decent food at fair prices always worth a visit if you need to be in Colchester Always much more interesting than a premier Inn or Travelodge it's always worth looking further afield ?

"Afternoon Tea was fantastic"

tk23ruby, England, United Kingdom 14/03/2020

For a present for my husband's birthday I got a wowcher voucher for afternoon tea for two with leisure club access and prosecco the entrance to the hotel was lovely though the leisure area was very run down the sauna room was nice small but was adequate the steam room wasn't too good had an unpleasant smell and had green liquid on the floor the best thing about the afternoon was the afternoon tea we had a lovely selection of sandwiches and cakes all fresh and lovely the prosecco was a nice touch we we were assisted by a young lady called Amy she was very professional pleasant and knowledgeable and she standed out from the rest another lady middle-aged was also very helpful and attentive who assisted us both were lovely we would definitely go back to have a afternoon tea but not use the other facilities

"Great stay"

User 09/03/2020

This was a great stay hotel, looks lovely on arrival made me feel like I was abroad on holiday when I was stood outside good feelings, the food was good in the evening , the breakfast was ok but a lot of choice so there is something for you and you can eat as much as you like. Just the meat the sausage and e bacon wasn't for me , everything else was good. The room was nice and the bed was so comfy , you could open he windows fully and the heating worked very well. It has a gym and a swimming pool, steam room and sauna and I found these very useful , I love a hotel with a swimming pool. We enjoyed our stay very much , no complaints at all the bar was very nice and the lady behind the bar would do anything for you , any one complained about this place for the price is clearly too good for any hotel and even maybe stuck up lol...... would definitely come back loved it there, and the staff couldn't be more helpful the place looked so nice a lot of character to the beat I felt I never wanted to leave .

"Hotel ok,pool area is a cess pit"

MancAdam81, Manchester, United Kingdom 08/03/2020

Stayed here for one night and it was a nightmare start to finish,except for the food. We was checked in by a rather intense young man called lorenzo who went through the usual protocol which was no problem after given the card key we made two attempts to access the room this was very frustrating having to make trips back to reception to complain, in the end lorenzo said the "card programming was back to front".Great start The room itself is dated and has no investment We made a trip to the leisure club which is absolutely FILTHY DIRTY, the management should be ashamed of themselves for letting this happen.The changing area reminds me of my old swimming baths back in the 80s,there is dirt and grime everywhere and needs to be inspected by health and safety. In the pool area you are greeted by more dirty flooring with grouting that has turned black due to lack of cleaning.The steam room has rust up the walls where something metal has been situated, it stunk of urine.We went to look for a jacuzzi which was has been took out and has been paved with wooden decking and a cheap 3 peice suite.The sauna was down to 55 in temperature and one of the club members had to prompt the attendant to turn it up. Pool side again is dirty with no upgrades . The only good thing about the stay was the food and the good service, the waiter was telling me how low staff morale was,this hotel needs a makeover and a refurb

"Good Friendly Professional Service"

Barry H, Wokingham, United Kingdom 02/03/2020

Enjoyable stay - held wake for my Mum at hotel and my family also stayed at the hotel. This is the third family gathering we have held at the hotel. We provided a hot meal for the guests and everyone (without exception) remarked about the quality and tastiness of the meal. Would use the hotel again for such an occasion.

"Fair Hotel in Good Location"

JohnT-Hemel, Hemel Hempstead 02/03/2020

My wife and I had planned a weekend away for our wedding anniversary. We always choose a hotel with a leisure centre as we like to have a swim/jacuzzi/steam/sauna as part of the weekend. However, when we arrived at the hotel, there was a notice on the reception to say that the pool was closed due to a technical problem - well I guess these things happen, but it did slightly spoil our time. Our request was met for a room close to the reception. The room was comfortable, albeit slightly tired looking, although the bathroom was very nice. We had booked on a bed, dinner and breakfast basis - the evening meal included a reasonable choice with 3 courses and the food and service was good. Breakfast was a buffet with excellent choice. Overall, a good stay, just a bit spoilt by the pool situation.

"Love this hotel"

emmalangmaid, London, United Kingdom 25/02/2020

Myself and children come here all the time they love the pool staff love the kids breakfast lovely but runny eggs would be perfect for me my children always ask to go back and I love the sauna and steam room


User 24/02/2020

Went to a birthday party here recently, venue was very nice, buffet was lovely, DJ good, but severely let down by the rude barmaid. No please or thank you, when she poured your drink she banged it down on the bar spilling nearly everyone. No people skills at all so I am amazed she manages to keep her position, such a shame as everything else about the place and rest of the staff is excellent.

"Nice meeting rooms"

Marie S, Birmingham, United Kingdom 20/02/2020

We booked a meeting room here along with an overnight stay. The team were welcoming on arrival, the hairdryer did not work but within a minute or 2 another arrived. The bathroom was a little tired but overall very clean a and a good comfy bed Breakfast was a buffet and plentiful. The meeting room clean, warm and adequate for our use.

"Truly appalling. Don't go!"

User 12/02/2020

I attended as part of a convention, and was saddened before we even started to find that the hotel manager had decided to break the contract we had with them to try and charge our event £1000+ for £340 of craft ale. This caused stress to the event organisers and eventually ended up with us being saddled with the terrible selection of nasty fizzy beer in bottles on the understocked bar. The last two years the event has been there, the hotel has been getting worse and worse, but this year was truly appalling. I've had serious problems with my card being overcharged and them refusing to refund the money (I lost £200 for 6 weeks last year before getting it back). We arrived at the hotel to find the sign for the hotel surrounded by plastic work barriers, setting the perfect tone for the rest of our weekend. We had been promised an adjoining room with our 16 year old daughter. We did not get it. She had an adjoining room with a complete stranger. Whoever was next to her managed to pull the door knob off in the night trying to get into her room. Not great, and she did NOT feel safe. When we arrived at the hotel we were tired and wanted a quick sandwich. We ordered the "Brie, bacon and cranberry" and the "cheddar cheese, walnut and spring onion" sandwiches. The "brie" was cheap supermarket camembert, and there was no cranberry. The bacon was undercooked and one rasher in a large sandwich. The other sandwich was worse - it was, in fact, Primula spread with cucumber. We were charged £7.50 for each sandwich. The breakfasts were no better with greasy bacon, overcooked, rubbery egg and sausages that looked and tasted like the cheapest value rubbish from Tesco. I ate a croissant and yoghurt because they looked like the only edible things. My daughter was charged £6 for a teacup of chips, because literally nothing was edible. We went down the road to the Bungalow Diner every night of our stay as it was the only way to get edible food. The decor is tatty, dirty and tired. Our bathroom sink did not work properly and the grout in the tiles was filthy. The plaster was cracked and the windows did not fit properly - leading to Storm Ciara keeping us awake with the screaming through the gaps. The hotel air conditioning was on full in every room leading to everything being dry and either overheated or freezing cold. The main function room was EXTREMELY tatty. Fitted flush lights are hanging out of the ceiling on wires, flickering on and off at random, the light shades are filthy and torn and it smells like it needs a good scrub from top to bottom. The "lift" was terrifying for friends in wheelchairs and only accesses half the top of the hotel. We didn't use the spa this time because it was so horrid the last time we went in, so I can't comment. Our event was charged a LAUGHABLE amount for function space, and it was delivered appallingly. My advice? Don't go. If you need an overnight for a similar price, go a few miles down the road to Colchester where there are many excellent hotels.

"Belated Review"

TravelmumSuffolk, Ipswich, United Kingdom 11/02/2020

A friend and I took advantage of a Wowcher offer of afternoon tea and a visit to the ‘spa' several weeks ago, just before Christmas. The afternoon tea was delicious and served by extremely polite staff in the dining room. Sadly, we were the only ones there, so atmosphere was somewhat lacking but the room was nice enough. But, and it's a big BUT, the spa/health club was horrible. Upon entrance, we were given a towel and then asked for ‘security' to be provided with a key for a locker! They asked for my car keys, which I refused; they said my watch would do! The locker room was grubby and very scruffy. The swimming pool was actually very nice. We enjoyed our swim and decided to have a quick session in the sauna - it was disgusting! Not only were the seating bars grubby, the floor around and underneath were black with mould! The whole of the door frame was absolutely rotten and broken - we removed ourselves immediately. When we left, the two lads behind the desk had not moved from when we had entered. We told them we thought the facilities were not just dirty but probably a health hazard. Whilst one was at the desk, the other could have been carrying out necessary day-to-day maintenance and cleaning tasks, at the very least, although I doubt even that could compensate for rotten fixtures. This place needed attention - hopefully it has had some since our visit. I cannot comment on the hotel as this was just an afternoon visit.

"very nice hotel."

iceroad20, Basildon, United Kingdom 08/02/2020

this is our second time here at this hotel and both times the staff have been very polite and helpful. on this occasion the room was a slight let down. to which we will inform staff on check out as not alot they could do about it over night. the heating in room didnt work so it got really cold. i have heard hotel is having refurb this month so hope they put new system in. we stayed whilst storm ciara strutted her stuff so the wind was whistling through the gaps in window and seems like it was blowing metal guttering or piping or fascia so it was like an orchestra gone wrong. rooms could be provided with more milk and sugar but i know you could ask for more by calling room service. 4 milks 2 per drink. only 4 white sugar not alot really. we stayed after having a long day out walking around colchester zoo . checked in then went out for a meal as hotel restaurant wasnt open until a couple of hours later. when we got back we just wanted to chill and unwind. put tv on unfortunately the freeview channels listed in booklet that we should get we didnt get most of them which made the tv a pointless thing in room. breakfast. a very high let down compared to last time. not very nice. not warm at all. there was a group of servers or staff all standing at enterance podium chatting whilst 1 girl was doing all the work. need to have a manager supervising as we felt sorry for the girl. restaurant was cold had air con on considering we have a large storm blowing 80mph winds min. outside. this feedback will be posted to best western support team aswell. as we feel this was a let down. not BW'S usual standard.

"Ms shepherd"

User 04/02/2020

Very disappointing. Does not even rate a 2 star. Old .needs updating. Language was a problem. Food served up was like reheated Christmas left overs .generally very poor. Left through our meal as my partner felt I'll from food. Would not recommend to anyone. Such a shame as we had been given a voucher from family to use there as christmas gift.dont go there you have been warned

"Christmas 3 Package"

Cyril M, Stowmarket, United Kingdom 27/01/2020

We booked this package very early as my wife is disabled and need twin beds walk in shower, this no problem as we had great help from Christmas package Cordinator Megan and had the great facilities that we required..Arriving on Christmas Eve to a very good welcome shown to our room clean bright and warm just right for our needs also a lovely stocking on pillow a small drink chocolates, Afternoon scones and tea onto evening meal welcome drink food very good a marvelous start to our stay. Christmas Day and Boxing Day oh dear food was very poor throughout what happened we do not know and have not really been told.staff were great very apologetic in a situation that was nothing to do with them I am sorry Marks Tey Hotel but you have a great hotel shame about our experience but we will enquire for next year

"Across The Room dinner/disco"

metalred, London, United Kingdom 26/01/2020

Great night out, friendly prompt efficient attentive staff at reception and the bar, reasonable prices, delicious 3 course dinner. Good disco, good music, friendly welcoming atmosphere. Comfortable spacious clean hotel room. Delicious buffet breakfast the next morning. I would definitely return here, especially for another dinner/disco.

"Run down"

CallmeMattx, Ely, United Kingdom 25/01/2020

I was told that the rooms had been refurbished. I was mislead. This hotel is so run down it is embarrassing. Brown furniture that should be in the charity shop. A tiny TV with wires everywhere. Pipes and cladding coming down from the ceiling. On the positive side it was £60 for the night which wasn't too bad. It is clean, The receptionist was nice and we are looking forward to the pool and sauna in the morning.

"Fixtures and fittings"

User 22/01/2020

Toilet seat needed replacing clean but all stained. Night manager informed.sink all cracked round plug hole. Bathroom floor was very damp after my shower as I found out after slipping and falling.inadequate ventilation

"Surprising in a good way"

kartim_10, maldon essex 07/01/2020

After reading reviews was rather synical, however, exceeded our expectations even though a little dated but could not find fault. Comfy rooms, nice linen, good bathroom facilities included bath and shower excellent water pressure. Nice bar area,they stayed open later than usual to accommodate our large group that was in excess of 25 guests as well as accommodated us at very late notice in the restaurant managing to provide both great service and good food. Breakfast too was very good for buffet style. Staff helpful, friendly and went the extra mile. Other parties in our group upgraded their rooms, however, on comparison the only real difference was the upgrade provided a slightly bigger room.

"Very basic"

User 19/12/2019

Hotel is stuck in a 1970s time warp, having said that it's very clean and food was lovely. One very big down side is the whole hotel is freezing cold due to an ancient heating system. Hotel is due to be refurbished in February.


User 12/12/2019

Just had our annual Christmas dinner at the hotel as we have for the last five years about forty of us, and what a let down we had pat,e for starters and the bread was frozen you could not even bend it when we complained the waite he just cleared the table and said nothing plus one of our quest,s had a bone in his pat,e and still no comment from the kitchen, one quest had salmon she had three potatoes and three spouts to a company her salmon not a meal, think the chief had a bad day, or did not turn up.


User 11/12/2019

Location was chosen for work purposes, however the hotel was easy to find, plenty of parking, friendly staff on reception, room was clean and comfortable. Food was reasonably priced and of a good standard - would stay here again and will do as i will return to Colchester in the near future.

"Great venue, staff and food for a wedding!"

foodiefool68, Potters Bar, United Kingdom 06/12/2019

We stayed there in September as my sister's wedding was held there. Serving staff is excellent, catering manager is helpful and good location. Plenty of food served. I highly recommend it. I know that hotel needs little updating but I prefer good customer service to very polished and overly priced places.

"If you can get a cheap deal."

User 28/11/2019

This place isn't the end of the world. It's better than the grim Holiday Inn around the corner and generally it's cheaper. If you can get a cheap deal then I'd take it. Yes it's a bit old fashioned and a bit tired, but how many big chain hotels aren't on occasion. If it's midweek and you get it for 60 quid. Happy days. I wouldn't pay much more. Avoid the nearby holiday inn, that is proper grim and more expensive.


444daffo, Bognor Regis, United Kingdom 12/11/2019

Titanic disaster as changed rooms 3 times due firstly to noise, secondly no heating eventually acceptable room found. Pre-paid room and breakfast but charged for breakfast anyway as no record and then charged again for full stay on our return home

"Good value"

Vicky G, West Sussex, United Kingdom 28/10/2019

We have stayed in many hotels over the years so I feel I know what's important from a nights stay. Yes I've read the reviews and can see certain points but honestly this place was a good stay. We had an issue it was dealt with swiftly. It's dated but it was extremely clean and we had everything we needed. The breakfast was fine I'm not a fan of buffet but it did the job. I would stay again and recommend.

"Listen to the reviews! They are not exaggerating!"

kazzalou2828, Alford, United Kingdom 23/10/2019

I generally like to give places the benefit of the doubt, and I know people are far more likely to take the time to write a bad review rather than a good, so take it with a pinch of salt a little. However, in the case of this hotel, the bad reviews are true! We started by trying to check in. The girl on reception didn't even acknowledge we were stood there, then when she did speak she literally didn't even look at me or make eye contact. She could not be bothered to even be polite. She checked us in and gave us the key, but didn't give us any info on the restaurant or pool facilities at all. We made our way to the room, which smelt very old and fusty. There were old heating controls and things hanging off the walls. The book in the room says that the hotel opened in the 70's, I am fairly sure that this room had not had anything apart from the odd lick of paint since then. The bathroom was definitely from the 70's, very old fashioned council estate style and the sink had marks all over it. We went to the bar, where the barmaid was nice and friendly. We were staying on a dinner, bed and breakfast deal, so decided to ask someone what we did for this as had received no info from checking in. Later on we came down as instructed for the dinner and were seated. They fetched us a drink and gave us menu's. My menu was printed incorrectly, I was missing a page and it had one page twice. I showed a waitress, who gave me another and put the wrong one back in the pile!!! We waited a while for them to take our order, but the waitress was pleasant enough when she did. They had a party in of about 30, and told us we would maybe be waiting a while because of this. They bought out the starters after about 15mins. They were nice and tasty. We then waited about another 15 mins between our plates being cleared and mains coming out. The mains were very basic and only ok. They didn't give us any more cutlery for the mains either, we had to pinch it from another setting. The table near us asked for extra drinks when they were eating the mains. They had a pudding and still hadn't got their drinks! Our dessert was ok, although I've never had a cold brownie with ice cream? I would have asked for them to warm it but there was no staff around for a while, so I ended up just eating it. The breakfast was ok, nothing special but nothing bad. It just seems that a lot of it needs a good clean and the rooms needs updating badly. The staff were not great, especially the girl on check in. After reading previous reviews saying the same thing, I'm surprised she's still allowed to work on the desk. I would suggest staying somewhere else as there are many places that are nicer for less or the same kind of money.

"Afternoon tea"

Sheila K, Writtle, United Kingdom 20/10/2019

A bit of a let down from the last time we were there Sad to see such a poor selection of tea Mint or peppermint Half the amount of sandwiches from the last time Hope this review may help improve the service

"Fire alarm and smelly."

User 20/10/2019

I stayed at this hotel many years ago and it was nice so booked it for when me and my partner attended a wedding near by. On entry to the room it smelt very musty. We got back to our room at 11:30pm and then got woken up about 12:30/1:00 in the morning by the fire alarm going off! Me and my partner where then awake for quite a while as we could hear everyone from other rooms up and about and closing there doors. Then we could hear someone being sick through the wall. On check out another guest was talking about the fire alarm to the staff and apparently it was a fire drill.... In the middle of the night? When it was our turn to check out, we got no apology for the disruption to our stay and therefore I will never return or recommend this hotel.

"I expect the maintenance staff are very busy!"

Nacres, Hornchurch, Essex 20/10/2019

I was part of a coach trip for my four night stay at this hotel, so not my choice. We were warmly welcomed to the hotel, but it was downhill from thereon My room was very 1970's and desperately needs some refurbishment, The food was dreadful, probably because the hotel was catering for 40 in the group. Although there was a reasonable choice, the food did not live up to its description. I was unable to control the temperature of the shower, good job I checked the temperature before getting in, I could have scolded myself. I constantly was having to return to reception to get my key card renewed as it frequently didn't work! On the positive side, the bed was comfortable and the towels were fluffy and the staff were friendly and helpful, I expect the maintenance staff are very busy. I wouldn't recommend this hotel.

"Just not a 4*"

User 13/10/2019

My husband booked a night away for my birthday, the hotel has a gym and swimming pool/sauna, we were excited to use these on arrival and then have some dinner on site and a few drinks. We arrived at 6:30pm and the info book told us the facilities close at 8pm. We got ready and headed over, to then be told it will close at 7:30pm today (for some reason??), not to mention it was all just a bit grim too (dirty). A bit annoying but we let it go. Walking back to our room looking a bit rough for in our swim gear we had to walk through a sea of people in tuxedos and posh dresses, swamping the bar and taking up the whole restaurant. So there was clearly some sort of function happening, which is cool for the hotel but not so cool for me and my husband who now can't have dinner here or enjoy a drink in the bar because we are surrounded by drunk young people. So we went elsewhere for dinner which was amazing. We get back to the hotel to take a drink to our room and we literally had to fight to get a place at the bar which is now has even more drunk people all over it. The hotel room itself is old fashioned, far too hot and just not very nice. It had the smallest tv in the world which wasn't good when we literally had to stay in the room as there was nowhere to sit in the bar area. The breakfast was cold, although there was loads of selection. I don't know what qualifies this hotel to be a 4* but someone needs to look into that rating ASAP.

"Afternoon Tea"

Claudette D, Manningtree, England, United Kingdom 11/10/2019

I booked an afternoon tea for my friends birthday. At reservation stage I informed the member of staff that there was a seafood allergy. On arrival I mentioned again about said allergy which had infant been noted on the waitresses notes. When the afternoon tea was presented it looked lovely. The waitress told us what each of the items were including the Ceasar Salad roll. I asked her to double check with the kitchen if the Ceasar Salad dressing had anchovies (felt slightly embarrassed asking yet again).... Waitress went into kitchen to ask the kitchen staff. A few moments later she came running back out full of apologises that it DID infact have anchovies in it! At that very moment I lost all faith in the establishment and proceeded to only eat the cakes. My friend said the ham and cheese bagel was cold and stale. Whilst the cakes looked lovely I think they might have been brought in and defrosted. Overall we were both very disappointed with the whole experience. My allergy is a very serious one. You would think that establishments would treat allergy with far more attention as they can be life threatening. I would like to point out we were the only two people in the entire restaurant so its not like they even could blame a busy restaurant.

"Excellent value for money"

johnsonwallace, Newcastle upon Tyne, United Kingdom 10/10/2019

Everything about this hotel was very good; the location (Just off the A12), the rooms, breakfast, gym and staff. If I had to criticize, it was a little dated in places but very clean and comfortable. It was quiet even though there were 2 parties going on Saturday night.

"close to colchester zoo..."

DouglasR1318, Witham, United Kingdom 04/10/2019

Stayed a few times last year due to a broken boiler, so decided to have a night away when visiting Colchester zoo. I was hoping to have seen some improvements, but the decor was still the same in the bedrooms, restaraunt and the bar. it is looking dated. bedrooms are comfortable, bathrooms are ok, but need modernising. beds are soft, but i slept well. Booked the winter B&B deal on their site, but same as last year, was asked to pay seperatley for breakfast. Food is good here, had dinner in the bar, fish and chips 12 quid, had to laugh coz you get 6 fat chips, and no choice of peas,, just mushy.

"Afternoon Tea"

lenrherbert, Frinton-On-Sea, United Kingdom 02/10/2019

This is the second time we have been here for afternoon tea although it was over4 years ago since our last visit. Part of the package is you can use the leisure facilities. They have a decent size indoor pool, steam room, sauna and gym. The actual afternoon tea consisted of sandwiches, trifle, two types of scones as well as a good selection of cakes and a large selection of teas. The atmosphere was very nice and the staff attentive. Would highly recommend.

"Lovely breakfast"

User 28/09/2019

Stayed here for a birthday overnight stay..lovely and clean..friendly staff and easy check in..lovely all you can eat breakfast and good value to..will be staying again in future..only slight grumble,people illegally smoking to close to the entrance so it was all you could smell when arriving,not a great first impression.

"Our coach trip visit"

Maggie1662016, Desborough, United Kingdom 28/09/2019

We went for a stay from Monday to Friday. Although the hotel is a little dated in places we found the largish bedroom clean and tidy, the staff very helpful and a good supply of bathroom items, which some hotels do not now give you. I had just been put on a diet and they were willing to offer alternatives to our set menu. We had no problem with our food orders but others did have, but some times they had forgotten what they had in fact ordered! Perhaps table numbers and the order we had placed in the morning would have helped. They also have a pool and gym in a near by building. Sound proofing to the rooms we found very good as well.

"Dirty, tired, worn out hotel."

vanillaspice1, Londom 19/09/2019

Booked executive room and had to complain . Room was dirty with stained carpet, holes in curtains, a thick layer of dust under the fridge, filthy headboard, hairs in bath, I could go on. We complained and were moved to a Suite which was better but still stained and tired. The bar area had dirty seats and flooring. The food was good and we had good service from all the staff on a positive.

"Too hot"

User 09/09/2019

We stayed at the hotel for a family wedding for 2 nights. Unfortunately our trip was over a hot weekend and the temperature in the rooms was unbearable. No air con, only a small window opening and a desk fan. The hotel is very tired and basic. On a positive note, the bed was comfy and the hotel was quiet. The shower wasn't nice, just a shower tap head. The outdoor bar area was nice and the hotel in a good location however the temperature of the room would prevent a return.

"Ok, but desperately needs updating "

no1rich, Thornaby on Tees, United Kingdom 09/09/2019

Stayed here for a night. The reception staff were really friendly and helpful, as was Wendy at the bar and all the other staff, top marks for them. The room was ok, well, would have been in 1992! Very dated, stained carpets, bodged up wall repair and bathroom panel hanging out, leaky tap, and the laundry cupboard out side the window makes a lot of noise to wake you up! The management really need to do an update project on the rooms, then it would be perfect.

"good value stay"

mariaross0715, Hailsham, United Kingdom 04/09/2019

Was really impressed with this hotel and the value we paid to stay there which included breakfast through Best Western website. This hotel would have got 5 stars, but the rooms are in need of modernizing. The rooms were clean, bed clean and comfortable, toiletries, towels were included. We did not eat evening meal at the hotel as it was fully booked, instead we used there free wifi to look up a food delivery service.The hotel lent us plates and cutlery to use and told us when the food delivery had arrived. We had some drinks at the hotel bar service was good.The breakfast was good buffet breakfast full English, cereal, fruit etc. No veg sausage or bacon.

"Wedding stay"

Sue H, Driffield, United Kingdom 03/09/2019

Stayed here for two nights as we were attending a nearby wedding. The rooms were comfortable and very clean. There is a good bar and restaurant available. Staff were helpful and pleasant. WiFi is free. We got room service and fries but this was rather pricey but cooked well. The hotel is close to many other restaurants and shopping areas. It is easy to get to from motorways and trains.

"Always a pleasure"

User 03/09/2019

Love this hotel, comfy beds, fan, tea and coffee making facilities, pool nice and warm, with steam and jacuzzi, nice bar and good meals. Always come here, nice and local to the zoo and is a pretty semi-rural area.

"Needs renovation "

User 01/09/2019

I stayed here for one night. The hotel seems ok on the surface but in the room some things were tired. There was a faint watery stain on the wall near the bathroom. A lot of things were just a bit worn. However I slept ok, service was ok. For the price is was ok and average.

"I will visit again"

ledunnet, Portsmouth, United Kingdom 30/08/2019

Have just stayed here for 3 nights and I found it to be comfortable, clean and staff friendly and helpful. Yes the decor is dated, but still fully functional and there were no doors on the wardrobe, but if there had been they would not have been able to open because of the bed so all in all we had what we needed for a nice stay. Breakfast was of good quality and plenty of choice. Leasure facilities were included and very good, could hear no noise from traffic or other guests. So well done everyone keep up the good work.


antonietta l, Bedford, United Kingdom 28/08/2019

This hotel has cut me off on the phone as soon as I said. No I will go with the other hotel that has offered me a better price so they then put the phone downon me. I do not reccomend it now. The person was so rude on the phone and the other hotel I went with could not do enough for me and the staff was so lovely, she even gave me her direct number to call her

"Lets do the Time Warp - Again!"

User 25/08/2019

This hotel is stuck in a time warp. Think early Crossroads Motel soap opera and you'll get the idea. Really needs an update and complete makeover. On the plus side, it was clean and the beds were comfortable.

"Hotel better than expected"

suepye2019, Kent, United Kingdom 24/08/2019

After reading other reviews we were a bit worried but we had a great stay here. Hotel rooms are a bit dated but were very clean and plenty of hot water for showers. There's no air con in the rooms but we opened the windows and put the fan on which was fine. Breakfast good. We didn't eat dinner in the restaurant as there were plenty of others locally which we tried instead. Definite high point is the great swimming pool. Lovely and warm.

"needs updating "

trixytwoo, Grays Thurrock, United Kingdom 19/08/2019

Very stuck in the past, hotel needs modernising. our bedroom window was broken - we had to move bedrooms late at night with a child. and the second room we moved to was the same so it was third time lucky. bedrooms and bathrooms are average and not up to standard for the price you have to pay. Breakfast was nice, but even tea and coffee were self serve from a machine. Pool was average and in need of updating, no jacuzzi either - just a small steam room and sauna which wasn't great. its not really a health club more like an old gym pool. hotel would be nicer with more modernisation and cheaper prices.

"Average stay"

User 15/08/2019

Stayed here a saturday night with my partner. Easy on site parking. Arrived to a wedding party having photos taken on the drive. Check in didnt take too long. Upstairs room was a bit of a treck with no lift. Room ok but not as nice as the other 2 Best Westerns weve stayed in recently. Rooms are definitly warm. Small desk fan but we couldnt feel it from the desk so had to have on bedside table. Our friends came with us and had a downstairs room which had a big stand up fan. Once checking in we thought we'd grab a quick drink. The bar was full of the wedding party having drinks before we assumed they went to they're own private room, which made us feel like we we're intruding on their party. Visited the swimming pool. Fairly small which meant people who wanted to swim and children that wanted to play couldnt really be done without getting in eachothers way. Our stay included breakfast, food was nice and plenty to choose from. Loads of restaurants about a mile or so down the road. Looked like new complex. Our stay was very average and slightly dissapointing compared to Peterborough and Kings Lynn.

"Avoid in summer. "

User 13/08/2019

We have just arrived in our room to find the heating on and the window shut. Had to go ask reception for a change of rooms, absolutely ridiculous, who has the heating on when its 22 degrees outside. Have to keep the window open (the new room is still warm) as apparently a 4* hotel doesn't have air con. All I can hear are the cars on the A12. No idea how I am going to sleep. Also the stairs are very treacherous, nearly fell over on my way to reception. Very old style and worn, not as shown on the pictures. Oh and no lift. Definitely not 4*.

"Lovely break away!"

User 10/08/2019

My husband and I visited the hotel recently and were very impressed with our time at the hotel. Staff were efficient and happy to help with any problems and questions which we had. Would definitely recommend!

"Lovely stay"

User 09/08/2019

We stayed at the Marks Tey hotel for 2 nights. The hotel was nice and the room comfortable. We felt it was reasonably priced for bed and breakfast and could if wanted to have used the gym and pool that was on site in the leisure complex. Breakfast was lovely. It was a hot buffet type and also had a selection of cold meat and cheese along with fruit, yoghurt and cereals. The room did get very warm due to no air conditioning but the desk fan provided was enough to cool it down comfortably. Staff were very polite and very helpful. Certainly value for money and would certainly stay there again.

"Wedding reception"

EP23xx, United Kingdom 09/08/2019

We stayed here for our friends wedding reception at the beginning of July. The room was very average and dated decor. The window could barely be opened and it was a boiling hot day! We had a tiny little fan blowing in the room which was just blowing around hot and warm air. It was convenient for us to stay as we would have had to of traveled back but I wouldn't chose to stay in this hotel. The rooms aren't great. The main bar is quite nice however they didn't have any gin glasses so I had to keep the same glass all night. Our room included breakfast which was ok.

"One night stopover"

NikkiB15, Ashford, United Kingdom 08/08/2019

Reception staff not very attentive, This hotel would have been very grand in its day, it feels like stepping back in time. The first room allocated had a four-foot bed and the reception staff seemed put out that I wanted the double that I booked. The second room was as expected having read previous reviews, It was comfortable enough for a one night stay, Television channels kept losing signal but I certainly would not describe it as terrible. We did not use the restaurant for dinner as the Menu & price did not appeal. The restaurant is nice and we really enjoyed the breakfast which is self-service with plenty of choices. This was a good place to stay for the price we paid.


User 07/08/2019

I need an accessible room and rang up to ensure that I would have one as I am disabled and use a walker to get around so a standard size room and bathroom would not be big enough for me to get around safely. The receptionist I spoke to ensured that I would be given an accessible room. On the way there my support worker contacted the hotel to see if we could check in early, which was a nice easy process. They also checked to see if the room was accessible and was told it was not and that the accessible rooms could not be guaranteed, despite the other member of staff saying this would be okay. When we arrived, we were allowed to check in early but the room was not accessible. They have 110 rooms and ONLY TWO accessible rooms, absolutely ridiculous!! They said I could use the bathroom facilities in the leisure area of the pool, but why should I have to walk to another part of the hotel just to use the bathroom and have a shower. It's not fair. No one else at this hotel had to do that so why should I just because I am disabled and they couldn't provide proper facilities for me. I struggled to get in the bathroom as it was too small for my walker. I had to leave my walker outside of the bathroom and hold on to the sink and HOT radiator just to be able to use the toilet, this was VERY dangerous as I am very unsteady on my feet, hence why I use a walker to move around with. Using the bath was very dangerous as well, as I need a walk in shower or wet room. Also the fact that the shower is not on a moveable head made it very difficult and my support worker had to use the bin to wash my hair! Disgusting. I was told when we checked in (Saturday afternoon) that an accessible room would be available on the Sunday, my support worker explained that we would be out for most of the day, so this would need to be in the late evening. When we returned from our day out, we were told the room had been given to somebody else because we needed to move in to that room at 2pm! We were not told this and also would not ruin our plans for the day which we had travelled for. This totally ruined my weekend holiday away and they only compensated us with a free breakfast on the Monday morning, wahoo! (NOT).

"could be very good with a bit of tlc"

geepee, england 06/08/2019

As per last review, the reception was a pain, so slow and no warm welcome, (woman with ring through nose) I have no problem with body decor but does having body decor remove your social skills ? she is in the wrong job This place needs better cleaning, Manager, take a look at the back of the check in computer, the customers view, when was the last time that was dusted? not a good impression eh ? Overall, the staff although ok, have no personality or drive, they just seem to be going through the motions, feels like they need a tad of direction and motivation, all down to the management agian I have to say the food has improved since my last visit, I had the blackened steak which was well presented and was very tasty, The only reason I would stay here again is for the gym/pool or the fact of its location for my work If the management showed a bit more of an interest in the smaller points of the hotels presentation then it would be a great place to stay, surely they must read the reviews, if not shame on them and if they do, shame on them, they obviously don't take note

"Very Disappointed"

User 06/08/2019

On arriving there were two people on reception, we found ourselves waiting behind a lady talking to the receptionist Hollie the lady with a ring in her nose/nose-jewel. It's clear that this was a personal conversation amongst other things the jewellery they were wearing. This conversation went on for 10 minutes with no acknowledgment of us waiting by either person on reception. When the conversation finally came to a conclusion we asked to register with the hotel. She dismissed use and told us to go away until 14.00pm in a very hostile and unpleasant manner. The room we were given No 123.on first sight seemed ok but it became obvious that the wardrobe doors we missing and later on when we went to use the hand basin and press the pop up plug to release the water. There was a very pungent sewer smells coming from the sink and on reflection the whole room smelt the same but not quite as strong. I went to reception to ask for another room, by this time new receptionists was on the desk they were courteous and respectful and gave us a new room No,156(with wardrobe doors) moving in to this room made us aware of how bad the smell was in the first room. In conversation with the receptionist its clear they knew that there was a problem with room 122 and 123. Later that evening I went to the bar to ask for two bottles of water I was told that it was £1.90 each, I challenged and told her the information book said it was £1.00 per 500cc bottle. She back tracked and said that the glass bottles were £1.90.I than had two plastic bottles

"Beware of spiders! However nice hotel."

User 30/07/2019

Nice enough hotel but waking up to a spider crawling on the bed is no fun. Therefore, I cannot say the room was 100% clean. However the room was nice enough and service from the staff was great at reception, gym and breakfast.

"Hotel is fine, dinner was not"

User 27/07/2019

Helpful bar staff but reception staff was patchy and some need a bit of customer service training to get some consistent good customer service. The hotel is fine and nice to have the pool. Great to have a fan in the room in the heat. The food on night 1 was a real put off, poor quality ingredients, and trying to be too imaginative (gin and tonic salmon salad) just didn't work, and staff not interested in feedback, so didn't go back for more, and limited menu. Standard breakfast.

"Enjoyed our 2 night stay"

GlennPaul, Woking, United Kingdom 21/07/2019

Stayed here for 2 nights whilst attending a wedding in the area. Plenty of space to park the car to the side of the hotel. Check in was quick and easy, nice polite guy checked us in, think his name was Michael but might be wrong. Our room was a good size. Stayed in room 231. Our bed was decent and comfort able. Room was spotless including the bathroom so I was very surprised to read previous reviews about cleanliness. The bath is small and the your feet when in the shower can edge up the sides but there is a warning to hold the handrail. Rooms were very warm. Our friends said our room was actually cooler compared to theirs so I can only imagine how warm their room must have been. We kept the window and fan on when out to keep the room cool. Liked the old style of the hotel. Breakfast good choice of hot food, cereal and pastries. You can ask for whatever eggs you want and they will make them fresh for you. Didn't get a chance to use the gym or pool but friends did and said it was very good. Overall good stay, no issues. Would return.

"I do not recommend "

User 17/07/2019

Due to work function we stayed in this hotel for 1 night. This hotel is old and in desperate need of an update. Feels like you are back in 60's or 70's. Fake marble, mirrors everywhere, tiny bath where you can't stand with your feet even slightly apart, NO A/C! You get a table fan. It gets two points from me due to cleanliness (bed linen and room in general seemed quite clean) and food in the restaurants was delicious, also lovely waiting staff. Would not recommend.

"Awful afternoon tea"

jessica160391, Colchester, United Kingdom 15/07/2019

In a nutshell this place provides the worst afternoon tea I've ever had. Can't cater for vegetarians (apparently lettuce in a bun and salmon sandwiches are all they could think of one of which is not even vegetarian!) scones crumble in your hands before you can take a bite out of them, bread was stale and service appalling, forgot hot water for our teas and no one checking if our food was ok even though we were the only ones in the whole restaurant. I've even complained to the manager in which I got a response basically arguing the case and not apologetic in the slightest! Don't waste your money even if you do find a good deal in groupon! Spend it on somewhere nicer!

"Very average"

646Chloe, Lincoln, England, United Kingdom 15/07/2019

We arrived at the hotel to find our double room smelling very strongly of smoke. We went to reception to ask if we could move rooms and they did confirm that the guest from the previous night had been smoking in that room, and offered us another room. The next room we were given was one single bed and one queen size bed, so it was a tight squeeze to share a bed that night, but at least we were able to breath!! It's a bit of a shame that we weren't offered any kind of compensation like discount or free drinks/breakfast, though we didn't ask so perhaps this would have been granted if we did. The bed was comfortable and room equipped with what we needed, but a little dated and grubby in places so think it could be due a refurb. Disappointing that we did not get the kind of room we had booked, but didn't let it spoil our weekend. The lady on the desk was lovely.

"Do NOT book here, a disgrace"

User 08/07/2019

Checked in, was slow, boy on desk next to useless. Went to room, boiling hot, air con wouldn't turn on Laid on the bed, all I could hear was the tap leaking in bathroom, and the constant torture of water dripping, reported to useless boy on front desk, who said it's not that loud, you will have to just deal with it, then said about heating, he replied, yes we know it doesn't work and is warm, open your window! Well bigger me, in one ear I have a leaky tap, the other constant drone of traffic groaning round Colchester, We then move on, I asked for an iron and ironing board to be delivered, the first request, as you can guess never appeared, called mr useless again 45 minutes later, and it eventually appeared, The service here is a joke, and this is just one room, we actually ordered 2 rooms, I'll await my colleagues report... BE WARNED. It is not a pleasant stay here. Wouldn't recommend executive rooms either, there is a local stables down the road, you will be better staying in their, better service

"A great stay"

Sid B, Birchington, United Kingdom 05/07/2019

Welcomed and given a talk about the hotel. The room was extremely hot in this beautiful weather we're having and there was already a fan in the room. The hotel pool was very refreshing and the facilities are well used. Unfortunately we didn't fancy the menu for dinner so we went out. The bed was comfy, room clean and furnishings quirky (some may say old fashioned but I loved them). Breakfast was good but service not great. I wish some hotels did sugar free meusli, after all, if you want sugar you can add it, but you can't take it out! But never mind, I'm only on holiday.... Although there were plenty of staff on duty, they didn't seem as attentive as they ought to have been i.e clearing away and enquiring if you had everything you needed. Overall, enjoyable. Thank you.

"Lack of flexibility"

User 02/07/2019

Whilst my room was good and I have no issues with the hotel facilities overall , the hotel's policy in respect of not allowing people into their pre-paid rooms until 2 pm needs overhauling and in certain circumstances , changing. Several of us were staying at the hotel and attending a wedding, leaving at 2pm . One of my friends arrived at 1.30 pm and asked if he could access to his room to change. The receptionist refused quoting Hotel Policy “ and that no rooms were available. Firstly there were several empty rooms near where my room was and secondly what difference does 30 minutes make ? A very unfriendly and unhelpful customer care approach . Fortunately i had booked in the previous day so my friend got changed in my room where he had to leave his luggage. So come Best Western, revise your accommodation Policy to be more customer friendly.

"A great place to stop for a snack"

Clive G, London, United Kingdom 02/07/2019

Having travelled between London and Southwold in Suffolk almost every year for nearly thirty years, and being fed up with the poor selection of eateries available en route, we decided it was about time to find somewhere decent for something to eat. We checked for the half way point, which seemed to be about Marks Tey, and we found the Marks Tey Hotel sited conveniently just off the A12. We didn't need a large meal which the restaurant could undoubtedly have provided, so we settled in the bar where we both ordered a fish finger sandwich, which was made with lovely soft bread and was absolutely delicious. It came with crisps and a salad garnish. We'll definitely know where to stop next year!

"Air Con just blowing warm air and didn't work on hottest night of the year"

Getaway07479767204, Chelmsford, United Kingdom 01/07/2019

The air con in our room was blowing warm air and the radiator was on too ( we did manage to turn it off by the knob on the side) with the temperature outside being 30c, we couldn't sleep all night and supposedly the hotel was full and could not be moved to another room, awful experience, have spent the last 2 days trying to recover from the sleep lose

"The Food Critic"

timcV8607UL, Colchester, United Kingdom 30/06/2019

This hotel continues to decline there appears to be no leadership and the staff turnover is horrendous any good staff seem to leave. The food is good but the hotel is tired and the staff generally poor and unmotivated. Not a pleasant environment for business or pleasure.

"Short break"

Mummyjane60, Dover, United Kingdom 26/06/2019

Easy-to-find hotel in a great location. The staff were great but the rooms are looking dated and shabby; in fact they have changed very little since I stayed here about 15 years ago! We were in an executive room which was nice enough but surprisingly did not have air conditioning. It was very hot and stuffy, and it was only June! There was a fan provided but to make any difference it was just too noisy to sleep well. Food in the restaurant in the evening was well presented and very tasty. Breakfast however was just about average.

"Old and miserable"

SD123DS, London, United Kingdom 24/06/2019

The hotel rooms are very very outdated. My great great nan would have loved to wear the curtains! Dust all over the place! Only good thing was being greeted by a lovely receptionist called Danniella who made us feel very welcome! Unlike the other lazy dark haired girl on her phone looking miserable. I asked for an ironing board, to which the other girl quickly sniffed and said you'll be doing that Dan.. The food in the restaurant was just average. All in all. Room terrible. Food average. Best part was the warm and welcoming Danniella. A-Star.

"Nice staff, but maintenance issue not soted"

Sandra c, Crawley, United Kingdom 23/06/2019

Lovely staff, very welcoming but unfortunately we had a non opening window which I reported to reception who promised it would be sorted quickly as we gave our permission for the maintenance people to enter our room while we were not there.. Apparently they checked it but it didn't get mended, so we spent our nights roasting in a very hot room. I did mention it to reception a few times including when checking out, suggesting that it should definitely be mended before letting anyone else take the room. Apart from this problem we enjoyed the bar food and breakfasts and also the swimming pool..

"Nice hotel in need of an uplift"

David G, Whitley Bay, United Kingdom 23/06/2019

I've stayed here several times over several years. During that time there have been no obvious improvements. The rooms, the gym and the bar area are all in need of an uplift. The Executive rooms have a fridge which is good but the TV is tiny and has a very limited range of channels. The TV downstairs is old and doesn't have Sky so there are lots of sporting events you can't watch. The staff are pleasant and helpful and the bar food is good. Breakfast is not great, though - mainly canned fruit, limited range of cereal and cooked breakfast not very appetising. Coffee machine is good though.

"Good visit"

User 10/06/2019

I stayed here for four nights and found it a good experience. The staff were very friendly and helpful and made my stay enjoyable, the breakfast was good and Evening meal a treat I particularly enjoyed the steak. I had a lovely comfortable bed and the room was sufficient for my needs. I didnt have time to use the pool and amenities due to business so cannot comment. I would love to come here again but without the work commitments lol

"Needs a bit of Love."

EnsignBoys2, Gosport, United Kingdom 06/06/2019

Enjoyed our stay, room comfortable, Reception folk very friendly & helpful. Price excellent. Really nice Swimming Pool & Sauna, again Staff friendly.Plenty parking space. (Only critisium was the underside of loo seat, dirty amber, filthy stains, room 218.) My fault forgot to mention on leaving

"Beautiful hotel, good food and excellent staff"

User 04/06/2019

Stayed here on business, second floor, very quiet. Breakfast was good with plenty of choice. The bar area had TV with bt sport. The bar meal selection was good and reasonably priced. The hotel comes with a lovely spa to relax in.

"Business and Pleasure"

User 03/06/2019

We stayed here for 2 nights and reported issues with the room straight away, issues were not sorted until late on the 2nd day of our stay. Simple things like only one chair in a room for 2 and no stool at the dressing table made the room less comfortable than it should have been when we paid for the executive double. The aircon isn't aircon when it won't blow below 19 degrees so on a weekend of 25 degrees when you want aircon and you've paid extra for it a room fan isn't a real solution. The facilities are dated, tired and in some places grubby, the staff do a job but that's about it really most of them seemed young and not really experienced or professional. We would not recommend.

"Mark's try hotel"

User 20/05/2019

Stayed here for convieiencemi very very dated. old carpets. Very old heating system, not that I used it. And a very basic very old shower, not even a mixer tap had to fiddle with hot and cold to get the right temperature like the golden days.

"A lovely relaxing break"

fourandtwentysailors, UK 10/05/2019

I chose this hotel for the pool and the grounds, I either ran around the grounds in the morning (beautiful and lots of rabbits) or I used the pool. The pool was never too busy (I went in early) and it could comfortably fit 5 people swimming lengths. The breakfast was lovely, I asked for poached eggs every morning and they were the best I've had! The restaurant staff were exceptional - they were friendly, professional and nothing was too much trouble. I've read reviews saying the hotel was old fashioned, it was by today's standards but I liked it! It was very clean. The clientele was mainly older people and contractors. I didn't have any problems, it was always quiet when I was sleeping and I was made to feel welcome. I felt safe due to 24hr manning of reception desk - when you're a woman traveling alone, this is important. The only reason I didn't give five stars was that my toilet roll holder was broken and my window didn't latch/close properly - fortunately I was on the first floor so wasn't too worried.

"Afternoon Tea for Two"

User 01/05/2019

Had T4two a couple of years ago and very impressed so visited again today. Rather disappointed this time. The "starter" only consisted of an Egg mayonnaise sandwich plus a rather dry Chicken and lettuce roll which would have been greatly improved with the addition of say some form of chutney or even a slice of tomato. Also a very small smoked salmon "bagel" The Scones were again over cooked and dry whilst the rest of the "sweet pastries" and jelly trifle was whelmed with cream. A better selection of "starter" course would have been very welcome. On the plus side the selection of teas was good. The enviroment and service was OK, but we will not be returning !

"Do not stay here if you prefer hygenic or up to date clean hotel rooms! We would never stay here again."

johnwintersno1, London, United Kingdom 21/04/2019

I Never do reviews but think I owe it to anyone else looking at staying here.The staff very nice & must say they attended to any issues (that is the only positive thing to say!). Entered our hotel room, smell of sewage. Looked in bathroom- dirty bath & dirty water, bath/shower rail was filthy stained orange. The carpet was run down like a grandads old carpet he has in the garage floor & the room was dusty everywhere with some stains on bed quilt! The wardrobe has no doors & looked like 50years old wood needing some replacement! The staff moved us to another room & then the difficulty continued with no tv remote control! The reception could find no remote to work tv so we had to move again to a new room with working tv! The mattress not very comfortable & dips down in the middle. The staff were very apologetic & offered 2 free drinks at the bar. This hotel is required to have serious maintenance work. At no fault of the floor staff this hotel is a run down & un-hygenic establishment. I would not recommend anyone staying here.

"Easter 4 day break"

User 21/04/2019

On arrival we had quick check in Very clean. rooms good size...staff very friendly Had breakfast delivered to room and was on time..breakfast was much better than expected....perfect Rooms are very warm Bathroom lovely Very modern hotel Bar area very comfortable Ample parking Swimming pool was lovely and clean...lovely and warm.. Couldn't ask for better...we go home tomorow and would definitely come back Very classy hotel

"Dated and cold, but with helpful staff"

Sue W, Newton Longville, England, United Kingdom 15/04/2019

Exterior did not live up to the photos online, so I had to go in and check I was in the right place. Décor was tired. Room was clean but only one bathrobe instead of two, no flannels and no shoe-shine kit. daughter's room had no doors on the wardrobe!

"Marks Tey"

J S, London, United Kingdom 14/04/2019

Lovely hotel placed very conveniently near Colchester. Breakfast was very good indeed and plenty of it. Staff very helpful and polite. Had a good swim and sauna at their hotel with extra towels provided by the hotel. Room very comfortable indeed. Well worth staying again.

"Hotel or retirement decide!"

Kelswild, Cornwall, United Kingdom 12/04/2019

Booked here as was a 'preferred hotel' for a wedding we were attending nearby. On calling to make the reservation I asked for a room with 2 beds as it would be myself, my husband and my daughter (4) who would be staying. On arrival you wonder if you are driving into a hotel or a retirement village, the hotel is so dated. Plenty of free parking, which is a bonus. Checked into our room to find we had been given a mobility room, with red pull cords in the bathroom/wet room (great with a 4-year-old!) and 2 3/4 sized beds, great for my 4-year-old sleeping on her own, not so great for the 2 fully grown adults! On using the toilet for the first time the cistern overflowed and would not stop, meaning the bathroom was flooded and water was starting to come into the bedroom area carpet. Called reception, to which there was no answer and diverted through to housekeeping who said someone would be down right away. 5 minutes later 2 staff arrived to fix the toilet, which they did but still this is not something you would expect to happen. We were told that the maintenance man would come the next day to check that it was ok, which I doubt happened! Didn't stay to eat in the hotel as honestly the dining area looked so dated we didn't fancy chancing the menu. Luckily the hotel is situated with some outstanding local amenities. Just down the road there was a wide variety of eating establishments. Then followed the worst nights sleep ever as the hotel is situated so close to the A12 and all you can hear is the hum of the traffic.... added to that almost falling out of bed every time you turned over, it was a very long night! Breakfast the next day was ok (although the plates could have done with being bigger!). We then returned to the room to get ready for the wedding, using the shower that I honestly could have got wetter being spat on! We left for the wedding at 1 o'clock, leaving the 'turn down needed' sign on the door. On arriving back to the room at 10.30 that evening the room had not been turned down, dirty towels and toilet paper had not been obviously the toilet had not been checked as no one had even entered the room. Checked out the following morning, feeling very tired and longing for a comfy bed and a good nights sleep. I wish I had done my own research before booking, as I would not have booked here. I actually think a travel lodge would have been better. It's a hotel run on Skelton staff, in desperate need of an update.


User 10/04/2019

My wife and I always stay at the Markstey Hotel when we come down to see family and friends and have never had a problem until this visit,what with fish and chips bought in from outside being eaten in the bar,just eat delivering a pizza to a guest, and another guest with a bag of KFC, whilst staff are just wandering around oblivious to all this, there is a perfectly good bar snacks menu available also I reported both toilets in the reception area were empty of hand soap also the driers in the gents were not working, all this was reported to alyson on reception who said it would be reported to the General Manager,I have had no response at all?.. come on Markstey I will be down again in a few weeks time,don't let me down you have been excellent over the last 15years

"A pleasant stay at a pleasant hotel"

Stewart H, Gloucestershire, United Kingdom 31/03/2019

A nice hotel in a modest location.bcomfortwble room and an excellent breakfast. The staff smiled and issue were dealt with expeditiously. Staff very professional too. Room was clean and comfortable.Would certainly stay again.

"A fine business stay"

Weloveskye, Welwyn, Herts 30/03/2019

Stayed overnight prior to a work conference at the hotel. Welcome at reception was friendly; I was provided with a voucher for my evening meal and two drinks at the bar - very good value! Room was fine and comfortable if a little dated. Dinner with colleagues was welcome and tasty, though the dining area was quite dark! Breakfast was the usual buffet style; plentiful and well presented. All in all a very reasonable experience in a unique two storey building.

"Old hotel in need of modernisation. "

Holmezzi, Manchester, United Kingdom 28/03/2019

Stayed for one night in an “executive” suite whilst on business in Colchester. Plenty of parking which is free of charge, check in was quick and easy although be aware they take a £30 swipe off your card for “incidentals” even if you have paid for your room in full £83 + breakfast charge. The hotel is old and dated, as was my room which had a musty smell to it. The bed was ok, the pillows not the best but I had a good nights stay. No iron / ironing board in the room which is a pet hate of mine, reception brought one up for me eventually. Eat in the bar at night, had the burger and sweet potato wedges which were ok. The hotel has a pool and gym but I didn't get to use them. The WIFI wasn't working or my laptop warned me against connecting due to security issues, I have a data plan on my mobile which allows tethering but if I didn't this would have been an big issue as I couldn't work in the evening and had a conference call to take. Breakfast was a mix of cooked and continental, and once again was ok, nothing special. Check out quick and easy and the staff are all very friendly. I wouldn't stay here due to personal preference, I prefer a modern hotel. (Please note I took the photo of the bed the next morning after I had slept, the room wasn't like this when I check in the previous night).

"Business lunch"

natrigao, Greater London, United Kingdom 27/03/2019

Didn't have the chance to stay, but stop for lunch in between meetings and how great that was. Great service and amazing food. You can really see it is freshly made and with high quality for a really good value for money. Thank you chef!

"Good location, clean, comfortable and good value"

jackieandjim, Sheringham, United Kingdom 25/03/2019

Only had one night here whilst visiting family so didn't really get to spend much time in the hotel but our room was very clean and comfortable. It's a little old fashioned but I think this adds character and would imagine in it's hey day it would have been very grand. We didn't use the restaurant but it looked nice. The bar was very comfortable and they served a very nice, much needed G&T in the evening. All in all a very pleasant experience and we would certainly book again next time we are visiting.

"Never again! "

Siddydog, Colchester 22/03/2019

We decided to stay here to create more space for our Christmas guests. We payed for an executive suite, which was far from nice. The room was cold, and very dated. The lamp shades were crooked and cracked, the pillows terribly uncomfortable and there was no spare blankets. The hotel is in serious need for a refurbishment. It's grubby, old, dilapidated. We were wrongly advised about breakfast times then humiliated in front of other guests by the restaurant staff who went to ‘prove' that the person on reception duty had wrongly advised us. We payed around £80 for one night, didn't get the breakfast or an apology even after making a polite complaint to two members of staff at reception. I think that £40 would be a more reasonable price for what you get. Very disappointed.

"Good VFM but some issues...."

Rikkitikkitavi123, London, United Kingdom 19/03/2019

This is a perfectly good budget hotel. The room was clean and most facilities as expected. Free wi-fi. Comfy bed. Polite, friendly staff. Most of our issues were eventually resolved but were as follows: - room phone not working which meant we had to traipse to reception if we wanted anything (unresolved) -shower not working (resolved on second day but the button was very stiff to operate -no welcome booklet explaining amenities (unresolved) -room not serviced on our first day. Not really much of an issue but still. We dined twice - food very average. Considering there isn't much nearby in competition they could be missing a trick. Dont go near the steak (£22 and terrible). We declined breakfast and nipped across the road to the Bungalow Diner (marvellous). Note to travellers: Hesitate before you book a taxi, they (allegedly) come from Colchester and its £16 to go a very short distance.

"Nice hotel, great location"

Zoe G, Birchington , United Kingdom 07/03/2019

Nice hotel, dated decor but very clean. Friendly staff. Breakfast was a little disappointing, good choice of food however didnt taste that good of quality. Would not eat here again. Location however is great, 10 minutes to the zoo and a couple of minutes drive to local shops, restaurants and pubs.

"Rude general manager "

milo1001, Manchester, Vermont 07/03/2019

Firstly I'd like to say how run down this property is Old beds Dated rooms Dirty health club Rude general manager Not a pleasant stay In desperate need of a refit On the positive the reception staff are pleasant Don't expect a four star property it is extremely rundown Best western needs to visit this property as it's absolutely not on brand

"Stunning Hotel"

beautifullydevine, Telford, United Kingdom 06/03/2019

My boyfriend and I stayed at the Best Western for one night at the beginning of February. We booked through as we were visiting for a family party so we literally only need a room to crash in rather than a proper hotel stay.On arrival we received a very warm welcome from the Reception team and they had no problems finding our booking. They gave us a choice of upstairs or downstairs and when we said we didn't mind, the lady booking us in found us a lovely room on the first floor. She offered to add breakfast to our stay for a price and even pointed out where all the facilities were - very helpful. We found our room easily with her directions and I have to say I cannot fault it. It had a dated look, but in a good way. Almost gave the room a period feel and an aura of luxury. Everything was clean and tidy with no smears on the cups or glasses and I felt very comfortable instantly. We did only use the hotel to sleep in this time but it was a very good sleep, and we did explore a little before we left saying how we would stay again and make use of the all inclusive gym and leisure facilities next time now we know what to expect. Very impressed with this hotel and with Best Western as this is my first time using their company. Thanks guys, keep up the good work

"Nice and friendly hotel"

wildt2016, Berkshire, United Kingdom 02/03/2019

At first looking outside we thought just one of like motel or bed and breakfast accommodations. Then when you're inside wow they have roman retro team. They have breakfast room and eating room that was looking nice and the waitress was helpful. The reception are excellent with their customer services. The lady in the bar is so excellent. They have sitting area by the bars to meet up with friends and have a drink.the bedroom are of good size with plenty of cabinets to store you're things . They have hairdryer and coffee and tea making facilities. A good size kettle. The double bed was a good size with clean bedding and spare pillows as I requested.a good size bathroom with powerful shower .For elderly just be careful if mixing water as it's get too hot. They had grab rail so that it helps getting on the bath or showering. The bathroom and toilet was very clean with good amount of towels . The shower gels are limited so you need to request for some ad they only put one shower gel , when it's two of us. Being Saturday there was people walking in the corridor but we sleep well as you can't hardly hear the noise. The bed was comfortable .we just wish they put a higher sign as being our first time in the area we nearly missed the place . Colchester can be confusing to sat nav. They had good size swimming pool and steam room but they don't have hot tub or jacuzzi. I thought with spa facilities the hot tub or jacuzzi are by the pool but they don't have one . We haven't try the restaurant but it seems they have a good facilities for banqueting one special day . The price was worth it and good for the accommodation they offered . Over all I'll give it 95 percent rating . The hall had Romans' photos and lovely mirrors on every corridorsb

"Great stay!! "

AMPM2013, Wellington, United Kingdom 01/03/2019

The property is really accessible, the rooms were lovely and clean and the bed was very comfy. There was also loads of parking. The food and restaurant were lovely. All staff were professional and friendly.. a special thanks to Alison at reception who went above and beyond to help us out with a printing problem we had. Highly recommend this hotel.. thank you!!

"Séjour Best Western Marks Tey "

User 01/03/2019

The stay at the Best Western Marks Tey was very nice. friendly service. Two things they don't have a compatible universal electric plug and a new wish would be to have a closed parking lot for customers. MG

"Hit and Miss experience "

mstribli, Basildon, United Kingdom 20/02/2019

I have stayed at the Marks Tey hotel on several occasions during the 90's on business matters, and always enjoyed my stay there. I visited again a couple of years back and was disappointed with the deterioration so evident in both service and comfort. However, believing that last experience to have been an isolated blip, I returned for the advertised Valentines weekend break. Upon arrival I was pleased to see some refurbishment evident; fresh decor and a new carpet in the Reception area. The corridors themselves remained unchanged. My room was a mix of old and new; the old furniture still evident but balanced by new decor and a nice chair in which to relax. The bathroom had been fitted with a new shower attachment, but otherwise it had not changed much. However, the room was very comfortable and quiet. I had no complaints with the room. Since it was nearly midday, I requested a table at the Brasserie for lunch which was bluntly refused. Apparently you have to give 24 hours notice. What? A hotel that cannot provide an eating facility for its guests? Spotting an advertisement for Afternoon Tea, I decided I would opt for that instead. No, you guessed it - 24 hours notice. So that only left the bar for lunch. It was a take it or leave it affair. It seemed to take for eternity to get served at the bar, and I felt sorry for the lady working behind the bar. Clearly the place is understaffed. Whilst attempting to place my order, she was interrupted several times by other guests requesting condiments, utensils, etc. The items I ordered from the menu were not set up on their computer so that created additional delay. However, the club sandwich I ordered with sweet potato wedges was very good. The evening meal for the Valentines event was a set menu affair with limited choice. I was surprised that no bread rolls were offered, so I requested some for my partner and I. I was informed that they do not serve bread rolls. When I enquired then why there was a small plate with knife on the table, I was told it was for “cutting things and waste”. Really? Two rolls were brought to my table on my insistence. My meal was in fact very good, although the sorbet course never materialised, and no effort was made to serve it when I pointed this out. Apart from that, it was a nice meal. Breakfast the following morning was Avery mixed affair. Maybe to say it was total chaos. Too many guests and too few tables. Also the cacophony of noise was horrendous. I have never experienced such a noisy breakfast room in my life. It was more like dining with several stag night parties. Some guests left because of the raucous behaviour of some guests. My breakfast to be fair was ok. There were delays with food trays being replenished, coffee machines being out of service and plate shortages. Overall my weekend was a mixed affair. The positive side being the comfortable room and peace within. The negative being the poor service and attention to detail. I would not return unfortunately.

"Good all round hotel"

User 19/02/2019

Good all round hotel Was easily accessible from the A12 Checkin quick and staff friendly and helpful Room was comfortable Both evening and breakfast meals good Leisure facilities were nice to have and the pool sauna and steam room were an added bonus after a long day

"great value for money"

nichola a, Poole, United Kingdom 17/02/2019

had read some poor reviews for this hotel. yes its a bit tired and dated but the staff were fantastic. clean, welcoming room, fantastic dinner in the brasserie - offered special vouchers 2 courses plus 2 drinks from the bar £20 pp. couldnt have been more pleased

"Could do Better"

JaneRoot, London, United Kingdom 04/02/2019

My husband and I stayed for two night at the end of January in an executive room. The room was comfortable and clean. Water and chocolates were complementary which is a nice touch. The swimming pool is small but adequate and the sauna and steam room very good. The restaurant is not very inviting as you look into it but not so bad once you are seated. The menu is very limited so if you wanted to eat there more than two night you would need to repeat. Having said that the food was excellent. Beautifully cooked and presented. The Staff are warm, friendly and efficient. The bar area needs more attention to cleaning tables but when I asked for a cloth the table was immediately wiped.Nice hotel but needs a few tweaks.

"Second Best Western"

User 02/02/2019

I stayed for one night at the end of January 2019 and can find little to recommend here. The main problem I had was that my room and the rest of the hotel was freezing cold. I turned the (ancient, yellowed) thermostat up to max in my bedroom but the radiator barely got warm. The rest of the ground floor was icy cold too, I ventured out to the bar in the hope of being able to warm up there, but it was just as cold. The staff had optimistically place a tiny fan heater near the entrance to the restaurant but it had no chance of making a difference. The hotel itself seems not to have been redecorated since the 70's and is looking very tired. The soundproofing is terrible too, I felt like I was trying to sleep in the middle of the A12. The Wifi is insecure, spawning endless security warnings on my laptop when I logged into it, I had to tether to my phone to get some work done, this place isn't recommended for business travellers (or anyone else really).

"Disappointing stay."

User 02/02/2019

On 25th jan I stayed here as a birthday surprise for my partner with her friends joining. I got the birthday package of rose petals, balloons and chocolates for the room for when we checked in. I recived 3 latex balloons for the price of £7.50 which is a shock as you can imagine I got of got 7 packs of latex balloons for this. Thinking they was going to be helium balloons.. going more into the night we tried to watch tv when every channel apart from 1 said no or low signal and we were unable to watch the tv. An hour later her friends arrived to surprise her, one of them forgot her card when told about the supplement charge of £30 the receipsionist who told us about this then took money from someone else's card without permission saying ‘don't worry I'll take it from your friends card' One friend was then told they had complimentery water in the fridge in his room with chocolates included, but we all paid the same amount for the room with breakfast included so why was only one room getting this complimentary? The staff didn't tell us when the breakfast was and where it would be in the morning, we didn't know any times etc. When leaving the hotel we had another customer in front of complaining about the room service and how they wouldn't be paying for it because it was not eatable. When trying to speak to the manager over email about this he told me there was nothing he can do and the case was closed straight away, telling me I should of pressed different buttons on the remote to change the tv channels.. My overall stay was disappointing, and seemed like people complaining was something they were used too. I will not be staying at this hotel again and I wouldn't recommend.

"Great Value Hotel"

debsywalker, Slough, United Kingdom 29/01/2019

The location for our purposes and ample parking was a bonus. The staff extremely pleasant, really friendly in the bar. The food was all great - breakfast is breakfast but staff constantly checking and adding fresh food. The bedrooms, couldn't fault for space or cleaning but agree they are a little dated. Slept well but would have liked better pillows. Wifi was hard to connect due to security issues but once connected worked fine.

"Love this place!"

User 26/01/2019

Have visited a number of times with friends and with my hubby. I've always found the staff friendly and helpful. There is plenty of parking and the place clean and tidy. Food is nice and prices are reasonable. Would return again and again.

"Great staff but hotel in desperate need of a refurb"

User 23/01/2019

When I arrived parking was plentiful which was great, upon check in the girl was really good very friendly and efficient and it was the same for check out. I attempted to order food from the bar and the young man was again very friendly and very professional which I have to say they were both a credit to the hotel. Upon entering my room here is where the disappointment began. As you can see from the pictures the room was in desperate need of some refurbishment. I ran a bath and bits of rust from the plug area were floating in the water. And in reception there were plenty of blow heaters trying to keep things warm for guests. On the plus side the food was delicious and breakfast was the same.

"Booked a meeting room"

VJ Daddy H, Harwich, England, United Kingdom 22/01/2019

We booked a meeting room very last minute for the next day and dealt with Armelia. The booking was easily made and without fuss. Upon arrival reception knew we were coming and showed us to the meeting room which although had an issue with the radiator the team had the foresight to put a heater in the room before our arrival. The room was spacious, had a projector/screen, still/sparkling water, coffee and biscuits. Armelia and the team checked in regularly to make sure we had everything. Overall a good customer experience.

"Value for money"

Clare W, Oldham, United Kingdom 19/01/2019

Stayed here for 1 night January 2019. As the heading implies, chose this hotel primary for the price although it is very convenient for the university, which we were attending, and was easy to find. The rooms are dated, but are clean and comfortable. Our room backed onto the A12, so I could hear the constant drone if the traffic, but I'm not a great sleeper at the best of times. Perhaps rooms backing onto the A12 should have secondary glazing as well as double glazing? All staff that we encountered were polite and professional. We ate in the restaurant in the evening and had a lovely meal. Breakfast was also good and plentiful and was replenished quickly by staff. Although I did take my swimming costume, I didn't try out the pool. If I was going to Colchester again, I would stay here again.

"The worst booking and customer service experience ever"

Fay G, Twickenham, United Kingdom 17/01/2019

This hotel is unfortunately listed as a “preferred” hotel for a wedding I am attending in June. Myself and 2 other family members made individual bookings via which were processed incorrectly, under the wrong booking policy. Apparently can't do anything about it; however the Hotel very kindly agreed to cancel my brother's booking as a goodwill gesture. Despite calling and emailing and speaking to many people in the reservations team at the Hotel, the goodwill doesn't reach as far as myself or my Father and we are stuck paying for rooms we do not need. I guess I can only warn the other wedding guests not to book to stay here ...

"Average Stay"

Andy N, Tiptree, United Kingdom 15/01/2019

Room size very good and staff very helpful Hotel needs modernising, shower in room was either extremely hot or cold, when in the bath you had to keep tap running as plug was letting water past Leisure Facilities need a lot of work

"Good stay"

s61blue, Sheffield, United Kingdom 14/01/2019

Although its reminiscent of a building from the 70's the room was good. Very friendly and informative welcome from the reception staff. Breakfast was overcooked and dried out but good for a one night business stay.

"Lovely stay"

megan_crew, Camborne, United Kingdom 05/01/2019

We stayed for one night on the 3rd January. We checked in, lovely lady at front desk very smiley and gave us all the information we needed. We went and had dinner which was fantastic. The bed was comfy had a good decent night sleep. Breakfast was ok could of been better, egg and beans wasn't that nice no taste to it. Overall it was a lovely stay and we would go back to this hotel.

"fantastic cHristmas day"

User 01/01/2019

We had a lovely meal on cHristmas day at the bEst western, the hotel was beautifully decorated, the food was excellent when catering for such a large number of people, nice touches like party poppers , balloons on the table and a gift from Father Christmas for the children , plus drink when we arrived, we were a large party and we all had a lovely daylight

"Marks Tey Hotel, never again"

User 30/12/2018

Arrived Xmas eve, and on first impression hotel looked ok, staff friendly and helpful, But thinks went downhill from then, the room was cold although the radiator was on full blast. Complained to lady in reception (who was keeping warm with two plugin heaters), but my comment fell on deaf ears, and the food was not great, also the bar staff need training on how to serve drinks. Hotel is very dated and is in need of updating. So would in stay there again, NO !!!

"All good"

skybluesSteve, Solihull, United Kingdom 19/12/2018

Liked this hotel, read some of the negative reviews about room so was sceptical, I was lucky enough to get a executive room as a Diamond select member and the room was great, a little dated but clean and well equipped, the fridge had 2 bottles of water and 2 bars of Galaxy chocolate....I off course I scoffed. Had a bar meal - very nice. Large carpark Had Pool didn't wife worked great throughout hotel. Breakfast good. Staff were friendly - would recommend this hotel Pain only £50 BB great value.

BW_MarksTeyHotel, Guest Relations Manager at Best Western Marks Tey Hotel, responded to this review
Thank you very much SkyBlueSteve for this review, glad you enjoyed the chocolate. it really means a lot to us to know our guests are very satisfied with our Hotel experience. Please do come and stay with us again!! look forward to seeing you!

"Great venue for a Christmas party!"

Twinbored, Colchester, United Kingdom 16/12/2018

I was here on 14/12/2018 for a Christmas party. Great place, nicely decorated and amazing food. Staff was very welcoming and helpful, especially Mario and Mikey at the reception! All in all I had a great time!

BW_MarksTeyHotel, Guest Relations Manager at Best Western Marks Tey Hotel, responded to this review
Thank you Twinbored, Its a pleasure to know that we were able to provide you with a wonderful Christmas party, glad to hear your party enjoyed the whole night and everything was to your liking! The two mentions are very grateful and we thank you for their acknowledgement! From everyone at the Best Western Marks Tey Hotel we wish you all a very merry Christmas!! Hope to see you all again soon!!

"Bowls tour"

markandgillcohen, Shoeburyness, United Kingdom 11/12/2018

I took a bowls tour of 47 people to this hotel and it was great I delt with Danielle and she did all she could to make it trouble free.We had private dining on our gala dinner and James made it very special the food was great and service could not be faulted. The rooms were clean and water in the bathrooms was fact you could not find a fault in this whole weekend.I would recommend this hotel for either a weekend break or holiday. All of the staff tried to help in every way that they could which make a present change.

BW_MarksTeyHotel, Guest Relations Manager at Best Western Marks Tey Hotel, responded to this review
Hello Mark and Gill, We are so happy to hear that you and the club had an excellent stay with us!! We really do care about giving all or guest an amazing experience and are so proud that we delivered this to you and the group! Danielle and James thank you for your mentions, its made them very happy! Thanks again, hope to see you soon!!

"Good for business travellers"

Sheena-Steve, Darlington 11/12/2018

Have just stayed here for the 3rd time this year, once alone, twice with colleagues. Room is clean and good size, there is bath and overhead shower. plenty of hot water and warm towels. Bed is comfortable, dressing table has several electric sockets which makes it good to work at with computer etc. Breakfast has reasonable variety, but a nice touch is that you can order specific items eg vegetarian sausages, porridge, poached eggs . We had evening meal in restaurant, although most months they have a special of 2 courses with 2 drinks for £20 unfortunately this is not available in December. However it only cost a few £ more to have the same anyway. I especially like how this hotel is right on the London road, very accessible.

BW_MarksTeyHotel, Guest Relations Manager at Best Western Marks Tey Hotel, responded to this review
Thank you Sheena-Steve for reviewing us, we appreciate all feedback given, its a pleasure to know you have thoroughly enjoyed your stay with us! Lets us know that our hard work and commitment to providing our guest with a great experience is improving day by day! we do hope you come back again soon!

"Brill weekend"

Debbie S, Nuneaton, United Kingdom 09/12/2018

Booked a groupon trip and it was lovely .we requested a disabled room which was ideal and really well set out with a wet room . There was a fridge and a decent tv in the room along with all the normal stuff .the pool and gym was clean and well equip t .the food was lovely .i would recommend this to anyone for a relaxing luxurious break .thank you very much to all the staff

Luke B, Guest Relations Manager at Best Western Marks Tey Hotel, responded to this review
Hello Debbie, thank you for taking time out to write us an excellent review, it really makes a big difference to our moral and helps us ensure that we are giving our guest a great Hotel experience!! Please do come and stay with us again soon!!

"Great hotel"

Gemthedog, Essex 02/12/2018

We have stayed here twice in recent months and are very impressed with it. It's a beautiful, classy hotel. The room are big, comfortable and spotlessly clean. The restaurant and bar, are fantastic. We've eaten there and the food is good and reasonably priced. The staff are very attentive, polite and helpful. Thoroughly recommend this hotel, it's probably the best in Colchester.

Luke B, Guest Relations Manager at Best Western Marks Tey Hotel, responded to this review
Good morning GemTheDog, Thank you so much for your candid review of our Hotel. We really appreciate all your kind words, it really makes a huge difference to Hotel moral and confidence in our abilities to provide guest such as yourself with a 1st class experience. We aim to become even better in the following months and hope you will join us in our goal of becoming one of the top Hotels in the country. please do visit us again soon because we would like to thank you in person with a complimentary glass of champagne for you and one other. thank you again, it really does mean the world to us!

"Why the TV in the Bar?"

Dave C, King's Lynn, United Kingdom 26/11/2018

I like this hotel, have stayed many times on business. But I just don't get why the TV has to be on in the bar? I want to eat a meal, have a drink, but not with a huge projection TV blaring. And piped music playing at the same time? Especially if you are sitting under it. My budget does not run to eating in the restaurant. What is wrong with sub titles like others do?

BW_MarksTeyHotel, Guest Relations Manager at Best Western Marks Tey Hotel, responded to this review
Thank you Dave for the feedback. We understand that your lounge experience left you with a dissatisfaction. We have now switched from sound to subs, we hope this will ensure that you and all our guest have a great lounge experience and hope you will choose to stay with us again in the near future. Thanks again

"Blood on my sheets"

User 22/11/2018

I stayed at this hotel in October this year I was booked in for 4 nights , but left after 2. I'll tell you why as I told the hotel why I went to bed on the first night and as I pulled back the sheets there were spots of blood on part off the bed ! Which made me feel quite dirty and uncomfortable . I didn't sleep that night and after hours later getting and of bed to find a big spider on my headboard looking around the room after that I found cobwebs in the corners of the room . I had to stay the next night for work ect , but I left two days early and got out of that disgusting dirty room my was 242 And I have the pictures to show as proof . The hotel manager good will gesture was .....wait for it when your in Colchester again we will give you a free night !! Disgusting and disgraceful never again, even if it was for free. Your choice but do read the other reviews about dirty mattresses .

"Stained & Soiled Mattress"

ltrevitt, London, United Kingdom 13/11/2018

We had an Executive Double room and way off even a Premier Inn room. Tiny tv wonky on the wall with wires hanging out as part of the trunking was missing. Table very old scratched and chipped but worst of all the bed was soiled. No mattress protector and huge stains on it. Was told we could book a table in the restaurant on arrival but when we tried we was told it was closed due to a wedding. Bar not suitable for bar food as packed with wedding guests and tables too low to eat at. Took 15 minutes to get a drink. Chairs in bar covered in stains just like the bed. Everything is tatty and no way of 4 star standard. Hotel is in need of refurbishment. Reception staff very nice though. Avoid.

"Annual Business Conference"

User 13/11/2018

We used Marks Tey hotel for our annual company conference, hosting clients and colleagues alike. Jessica and the team were really helpful and accommodating and everyone agreed that the afternoon/evening was a success. The only slight recommendation I would make is perhaps investing in a new projector - the quality wasn't brilliant but this was a very small minus to what was a great day. The food was lovely, the people helpful (in particular the late night bar staff!) and the rooms comfortable. Would have no hesitation to use again.

"Avoid the fish and chips."

User 11/11/2018

Ordered fish and chips while attending an event at the hotel. Was told the fryers were still off from being cleaned so there would be a wait. We didn't mind the wait and about 45 mins later it arrived. There were six chips. Six. Chips. There were roughly the same size as decent oven chips but were advertised as “three times fried”. They were soft. They were greasy. They were lukewarm. But most of all, they were six. I don't know if you've ever been served 6 regular sized chips but let me tell you, it is a surreal experience. Now before you say “I bet they were some of those huge gastro pub chips that are like, a quarter of a big potato”, let me stop you. These were just normal chips. I had a chat with Tina behind the bar, she was just as amazed as we were. The hero we needed, Tina took it all back to the kitchen and fought the good fight for us. She came back and said we were sorted, better food was on the way. The chef had argued to her that “that's how they come”. To confirm, the chef thinks 6 crap normal-sized chips is normal. Food came, was fine, a bit greasy but ok. Tina hooked mans up with a free drink. Tina is amazing and should get a raise or certificate or something.

"Best Western Marks Tey"

Mobile08320484882, Cleator, United Kingdom 07/11/2018

I have stayed here twice in the past 12 months, and I have found everything to be very satisfactory. The staff are friendly and attentive, the hotel rooms although being a little dated are clean and provide everything you need for a comfortable stay. After reading many bad reviews from other customers on this hotel, I would like to say that my experience was a positive one, and I would stay here again.

"Conference facilities"

User 05/11/2018

I have been using this Marks Tey Hotel for our Management Systems audit or Training for some years. The facilities are good but could do with a bit of refurb. Having said that the delegates were happy with the room and the food was describes as very good. I have booked again for 2019 and that says it all. Very helpful staff.

"Afternoon tea"

jacqueline B, Colchester, United Kingdom 04/11/2018

My 3 daughters and I had afternoon tea her on 3rd November...we were very pleasantly surprised to being given a starter. It was prawn and crabmeat with cream cheese. Served delightfully and tasted great. Finger sandwiches, cakes and scones as normal, all acceptable, cakes a bit too sweet do we took some home. Scones were a little over warmed and were a little more crispy and more like rock cakes, but still enjoyable if you like a crunch. Then we were served a trifle as a dessert, another surprise. Limited choice of teas but endless top up of hot water to continue with more tea if required. Service was good. Staff very polite and service very good.


holssept10, Colchester, United Kingdom 30/10/2018

Celebrated a dear friends 90th birthday in the" Balkerne Suite " and an overnight stay .Lovely room -perfect for any event.Staff all helpful and friendly and the buffet food was delicious served by attentive staff. Good size room with all usual facilities (although no biscuits ???? ) and bathroom with bath /shower with fluffy towels,toiletries and ample hot water. Well done housekeeping -everywhere was spotless.The dining room was spacious and the breakfast was delicious - again with plenty of helpful staff. Highly recommendable and good value too.

"Fabulous wedding venue "

User 27/10/2018

My partner and I had to pleasure of attending a wedding here today. Beautiful ceremony room, friendly, helpful staff. The food was delicious, every course was very well presented. The evening buffet just as tasty. We stayed overnight and had breakfast in the morning. Nice and hot, good selection. Excellent value for money. Looking at other Best Western hotels for our wedding venue but only because this one isn't big enough.

"Wonderful Afternoon Tea in October for £11.50 each"

Allison M, Colchester, United Kingdom 25/10/2018

Had another wonderfully relaxing Afternoon Tea at this hotel. This is one of the best in the area. The staff are fantastic. Very friendly, helpful and good humoured. Shameen and the two ladies (sorry didn't get your names) in the restaurant could not have been more helpful. We took our time and the endless hot water and coffee flowed with the 5 (yes FIVE courses) you get. Started with a fruit cocktail, then finger sandwiches. Choice of cheese and tomato, egg, beef and horseradish, and turkey and cranberry. The mini cake selection was a good and the staff were happy for us to take a couple home as we couldn't eat them all. Finally we had a trifle! Food was on the simple side but that was perfect for us as have been to lots of others in the area and the aim to be 'unique' has led to some horrid cakes and scone combinations. Sometimes traditional is amazing! To compliment the food you get a wide range of teas to taste using the old fashioned leaves and strainer to give it a more special touch. The bar is also available if you wish to buy extra food items. Ask for a table by the window in the colder months for a lovely lit event or one further inside for a cooler one away from the bright sunlight.

"Amazing food"

MikeR R, Witchford 25/10/2018

Stayed two nights room good, bath a bit sixties a little awkward too get in and out of if the old joints creak a little. The food in the restaurant is really good all cooked to order and a bargain at £20 for two courses and two glasses of wine.

"Worst Hotel I have ever stayed in!"

kayleigh378, Colchester, United Kingdom 20/10/2018

Mucked up our room as requested ground floor when I made the booking in March as had little ones and was told I was on the 1st floor with no lift when arrived to book in even though a member of my party who got there earlier was told that all my rooms was on the ground floor as I had requested. Then go to room to leave bags and there was a bug on the pillow my son would be using so complained and was told someone would check our room. Get back at 12.45pm as at wedding carry our sleeping children up the stairs to our room to find another bug on the pillow. Go back and complain to be told there is nothing they can do as they are fully booked but they will pass it on to the general manager who will email me. The money I paid for the room I got is a joke. Never again will I be staying in a Best Western should have stayed in a Travelodge!

"Horrible stay"

westcliff-family, Westcliff-on-Sea, United Kingdom 15/10/2018

no air con in room (248), was very hot in the room and uncomfortable, mentioned and told all rooms are like that. Bar staff were rude and compl,iant was made, never heard back on the complaint.Decor very out of date, and overall wouldn't recommend this hotel.

"going downhill........"

Brian C, Swanley, United Kingdom 14/10/2018

We have stayed in this hotel many times over the last twenty years, whilst visiting family and also for several New year's eve parties (already booked in for this coming one). Over the years we have noticed a steady decline in the service, the food and the rooms and the whole place is in need of refurbishment. We have stayed in many best Westerns in Alberta and British Columbia and all are so much better than Marks Tey. At breakfast, they used to have table cloths and waitress service for tea and coffee, but now it's all self service. The plates are stone cold, so that your full English is almost cold by the time you get back to your seat. the sausages were the worst I have ever tasted. We paid an extra £30.00 for that breakfast and my wife only had cereal. In our room (164), the wardrobe doors were missing, the toilet seat was stained, the curtains were ripped and my in-laws' room (114) had three broken plug sockets. As I am a real ale man, the bar only sells Yorkshire bitter on draught -Why?? There are some great local breweries such as Adnams and Green King, not to mention London breweries such as Fullers, so why stock a northern beer? they wouldn't have it the other way round up north! We are not looking forward to new Year's eve now (ten of us) and we have already decided it will be our last. The evening menu for that night has only two mains - steak or vegetarian shepherds' pie

"Relaxing break"

User 13/10/2018

Stayed here with my friend, we went as a coach party...Rooms nice and clean, beds comfortable and food was lovely! Staff very helpful and friendly...Spa facilities which we didn't use but looked very nice..Would highly recommend this hotel...

"Wouldn't go back if you paid me!"

Amin D, Colchester, United Kingdom 03/10/2018

All a bit dated & tired, but what really got me was being fined for parking my car. Apparently I was supposed to give my reg number to reception, but because I met my business colleagues in the bar I didn't go to reception. I refused to pay the fines being demanded by their Rottweiler enforcement company, but the demands kept coming, getting more & more threatening. Eventually one of the hotel managers intervened and got the demand cancelled, but it took months & months. Plenty of much better places in Colchester, and who treat their customers better. Don't go here.

"Fantastic Service, hotel a bit dated"

Leesa M, Birmingham, United Kingdom 01/10/2018

The service here was fantastic. Ellie on the main reception desk when I checked in was so incredibly welcoming and friendly. Just what I needed after a long day on the road and being warmly greeted when I arrived made a huge difference. Nothing was too much trouble for Ellie. I was delivering a session the following day at the hotel that had a number of people booked on. Ellie was more than happy to walk me round to the conference suite I would be in to reassure me everything would be set up as expected. The atmosphere in this hotel is lovely. The staff were a pleasure not just Ellie but the ladies serving at the bar were also fab. My room was clean and the bed incredibly comfortable. The meal I had was gammon egg and veg. Generous size of gammon and room service was spot on with hardly any wait whatsoever on food. The following morning I had breakfast delivered to my room at exactly the time specified and the breakfast was perfectly cooked and also yummy. The function itself the following day seemed effortless to this venue. They're clearly well experienced with holding successful external events. Wi-Fi speedy despite multiple users, refreshments throughout were no problem. I can't fault anything to do with food, service and atmosphere. The only areani feel the hotel could improve is that it was a little dated throughout the hotel, it just needs a refresh in general in my view. My stay was lovely and I would recommend this hotel to anyone looking to stay in the area.

"Good enough, not special."

TheSometimeTraveller, Basingstoke, UK 30/09/2018

We stayed here at the end of September 2018 to visit family in the area. The hotel is a brick monstrosity on the outside, and surprisingly pleasant on the inside. You aren't going to stay here because it looks cute, but because you need a room. The double room we had was OK. Not as good as a nice new Premier Inn, but OK. A little tired in it's decor, but most hotels have a rolling process of room refurbishment and if you got a new one, it would be fine, most likely. A little expensive at £90 odd quid, but it was a Saturday night. There was a wedding on and we were helpfully given a room well away from the function room. This was excellent, and we had a decent night's sleep. On balance I'd stay here again as the location is useful for us, the room OK, and the service at reception polite and efficient.

"Clean, tidy and spacious"

JohnMack_117, Liverpool, United Kingdom 24/09/2018

Good large room with a strong shower. Lack of a/c bit of an issue when it was 29+ degrees but as I was out all day this was fine (plus the large fan in the room really helped). Clean and quiet despite being relatively full and the staff were friendly and helpful. Good access to Colchester each day without any delays.

"Slightly dated"

User 16/09/2018

Just came back from a night here,walking through the hotel you can see it's mainly targeting the conference/ wedding market but all the decor seemed quite dated , that being said the room was very well appointed, clean and roomy, the breakfast was a buffet everything was plentiful and hot with both English and continental options. We didn't use the pool but you could see it's well used by the amount of people coming and going. All told I'd recommend this hotel unless you're after a quaint romantic type of hotel which this isn't and good value.

"Complaints not dealt with"

User 09/09/2018

My family and I stayed here for four nights, for a family wedding, nearby.The rooms were clean, although the toilet did not flush properly! When i reported this to reception, i was told it would be put on the maintenance list. My son had an adjoining room which he could not get in to unless he came through our room because the key card would not work on his door! After reporting it several times, nothing was done. The food in the restaurant was luke warm, and some of the staff were unwelcoming! The staff at the bar were lovely. Would not recommend this hotel!

"Not great"

User 01/09/2018

Check in was fine, rooms very basic and a bit tatty. Bar was not brilliant, rather cocky staff who came across as lazy. I sat for over an hour with a table full of used glasses. Not cleaned once. Ordering a drink and waiting to sign the staff member just answered the phone and kept me waiting, so I left and didn't pay. When I came to order some food was told "sorry sir were have run out of food, we can do you a pizza" STUNNED! On my way back to the room, there were toothbrushes lining the corridor. Toothbrushes! Bizarre! Took me 20 minutes to get checked out the following morning and so was late for my meeting. Would not recommend. Sorry guys.

"Updating required!"

Janet B, London, United Kingdom 28/08/2018

I read the reviews for this hotel after I booked, should have read first. They were not brilliant so I expected the worst. The hotel was conveniently situated a short walk from the station which was good for me as a difficult traveller. We were greeted by a friendly smile and welcome at the reception desk and was given a choice of rooms, I chose one on the ground floor due to health constraints. They swiped my card in case I chose to order room service or had anything charged to the room which I was a bit uncomfortable with as I do not online bank. (refunded at the end of stay if no charges made). The room was basic, tea and coffee faciliies, bath with shower and a double and single bed. The bathroom really could do with upgrading, the sink area was pretty with a marble top, the sink was odd as the water ran out independently, the toilet seat was chipped and the basin would have benefited from a touch of bleach and a flush, the grouting around the bath was cracked and there was a crack in the bath by the drain hole. The curtain in the room was rather dusty and there was a stain on the carpet. On the whole my friend and I had a good night's sleep. My bed was firmer than hers which I appreciated. Breakfast was ok, a range of cereals and cooked breakfasts. We went to find out about spa treatments, the young lady was not very sure about prices and had to look them up, I think they are more suited to doing hair. The gym was empty when we went to look, machines and classes on offer, families with small children in the pool. The sauna and steam room were small, I think I would have become claustrophobic in there. As the weather wasn't good I decided to give it a miss as it wasn't actually situated in the hotel. We didn't eat in the restaurant but chose to eat out nearby. Overall it wasn't bad but I really have tried better. I probably wouldn't stay there again as I do prefer city centre locations eventhough they are often noisy.

"Comfortable, clean and lovely stay"

User 28/08/2018

Attended and stayed for an anniversary party of friends. Room, party and staff all very welcoming and very friendly. Clean fresh towels and lovely toiletries supplied. Spacious and extremely clean would definitely recommend and will definitely be a returning visitor..

"Excellent stay"

beattiec1, Leicester, United Kingdom 22/08/2018

Don't miss out on this hotel it has every thing you need from a hotel good clean rooms good food and excellent staff,we have stayed here 3 times now each time has been excellent,the food in the bar is very good and the buffet breakfast is good value too.

"Just what we wanted"

Fran U, Norwich, United Kingdom 22/08/2018

Me and my partner stayed at this hotel for two nights, we were more than happy with our room although we did feel like a mini fridge would have been helpful. The room was very clean and tidy on our arrival and the hotel staff were friendly and polite. Our favourite thing about the hotel was the outside seating area, both nights we got drinks from the bar and sat out under the lights. We used the pool and sauna facilities, yet felt like these could be slightly updated in design and cleanliness. The hotel was only a ten minute drive from the zoo which the hotel gave us directions for. There is a petrol station and news agents in walking distance. We tried the american diner down the road which we DO NOT recommend. We really enjoyed our stay in the hotel and would recommenced to anyone.

"Convient location and hotel OK"

DaveWomble, Chippenham, United Kingdom 14/08/2018

I stayed here on business and it was in a very convenient location. I was a little concerned about my car in the car park but was surprised on my return from my evening meal to find a security guard at the entrance checking vehicles. The staff were very welcoming and check in and check out were very easy and smooth. I reported an annoying alarm in the next door room when I arrived and this was sorted when I returned later. The room was OK and I slept reasonably well. The room was clean and could do with a refresh, but was reasonable value for money.


User 08/08/2018

Older style hotel but has modern facilities. Friendly helpful staff, exceptionally clean spacious rooms, with a powerful hot shower and a bath, what a bonus that was, most modern hotels lose their baths. Breakfast included was in an abundance right up until its finishing time, everything hot and pasties were freshly cooked. Lovely clean swimming pool but the changing rooms need refreshing, reminds me of school. Helpful pool staff who provided me with a free fresh towel and padlock for the lockers. If I'm in the area again I'll definitely return :))

"Do not stay here ! "

sarahjane659, Essex, United Kingdom 08/08/2018

This hotel is appalling ! Rooms are stuck in s 70s time warp @ No mini fridge , no air con, absolutely filthy. Complained many times as on website it says air conditioned, apparently the bar & restaurant are ! Room was 90% even with 2 fans ! Could not sleep in that heat. Cobwebs & thick dust everywhere. Unhelpful staff. Everyone was complaining, no one listening. The bathrooms are disgusting, please see photo's.

Marks Tey H, Front Office Manager at Best Western Marks Tey Hotel, responded to this review
Dear Sarah Thank you for taking the time to give us your feedback. Please contact Hotel directly on "" to resolve issues raised. Kind Regrads

"Very good"

itchyfeet2014, Glasgow, United Kingdom 05/08/2018

Last minute booking here on a Friday night. Very nice, comfortable room, free parking and wi fi. Good location near Ipswich. We were heading for Sutton Hoo so it was ideal. Breakfast extra but room a very good price. Great sandwiches at the bar.


Heather W, Manchester, United Kingdom 05/08/2018

We stayed here for two nights as our nephew was getting married on a Saturday. The hotel is quite nice. We had stayed the night before the wedding so we were well rested for the wedding as did many of the wedding party, including the bride. This was spoiled by a group of inconsiderate guests who were their for a 40th birthday. Their behaviour was shocking and the hotel might want to look at the type of bookings they accept especially the night before a wedding. The 40th birthday party guests were obnoxious, arrogant and incredibly badly behaved. Few people got any sleep as they felt it was appropriate and acceptable to run through the hotel screaming and shouting and knocking on other guests doors waking them up and preventing a peaceful night's sleep! To the hotels credit, once we all complained in the morning our bills were halved. However, it would have been far better if the guests had been better controlled in the first place. Those awful guests even broke into the swimming pool building causing damage to the roof which also meant guests were inconvenienced when using the pool the next morning. It wasn't possible to use the female changing room and the room directed to was really not very nice and had clearly seen better days; could only accommodate one person at a time. If I were to stay here again I would be checking what type of events they had going on first. Very disappointed!

"Over night stay "

Gixxer-Greg, Midlands 03/08/2018

Booking in was easy nice and quick, my room was on the second floor (think only got two floors) this was a long trek along hot corridors and then up some stairs. This probably wouldn't have been bad if I wasn't wearing leather and carrying a motorcycle pannier, helmet and a tank bag.......yes I was on a motorcycle. The room was large and it had some sort of fan that didn't seam to do much when I turned it on and all night it was blowing but with not much of a cooling effect, but you never know if I turned it off I could have been even hotter. The room had a safe and a fridge that wasn't cold. The car park is large and had no problems parking my motorbike. The hotel isn't far from Marks Tey railway station which was handy as I was meeting a friend in Colchester. Overall it's a fair hotel, I didn't have breakfast or use the other facilities at the hotel so can't comment on them. It is a bit dated.

"2 nights B&B"

Barbara R, Doncaster, England, United Kingdom 26/07/2018

Booking in was easy, the room had a fan so it went on straight away but really didn't cool the room enough, it was no use opening a window as the sun was shining straight in the room meaning we had to close the giant curtain, which was brilliant for keeping the lights out at night. The bed was a little soft for me as I have back problems but my sleep was not disturbed too much by it...people in the corridor showing no consideration for others late at night did bother me. The room décor was bland but not miserable...could do with a scenic picture to break the colour. Breakfast.....first morning my husband had a cooked 'help yourself' breakfast and the second morning cereals...he couldn't stomach tepid food and rubbery eggs two days on the trot !! Vegetarian sausages and poached eggs ( cooked to perfection ) were my choice and I am pleased to say that I enjoyed them as they were cooked to order.....what was not so nice were the cold cooked mushrooms and baked beans. Husband wished he had asked for the poached eggs too !! I found ALL the staff we had contact with were polite and friendly even the kitchen staff who had just coped with a coachload of breakfasters in a hurry !!

"Worst Hotel Ever for vegetarians!!!"

LisaJG8888, Ipswich, United Kingdom 23/07/2018

I would give this hotel the worse hotel of the year award!!! We attended an event there, our meals were pre booked. My daughters veggie pizza had pepperoni on it, the waitress offered to pull it off when I said she was a vegetarian!! REALLY!!?? How can this be acceptable!! Then we were told by the supervisor ‘that's all they have left so deal with it!!' My daughter was given cold over cooked chips and baked beans!!! My vegan stir fry was just pepper and onion. My husband‘s and son's food was cold and tasteless. After complaining to a duty manager I was given the general managers email, I requested he called me. But this didn't happen, obviously too busy to hear feedback. I thought the days of restaurants not being able to cater for veggie/ vegans was over, but not there! Avoid Avoid Avoid!! If they think it's ok to remove pepperoni from a pizza for a veggie in front of a customer, what do they do behind the scenes!

"Nice Hotel near Colchester"

Peter R, Wellingborough, United Kingdom 23/07/2018

Stayed here for two nights when attending a family celebration nearby. Wasn't sure what to expect as decision was made based on location but was very pleasantly surprised. Parking was plentiful and the breakfast was very good. Room very comfortable and nice size not at all cramped. Didn't use restaurant apart from breakfast but bar was very friendly and good choice of beers and wines but sadly no "real ale".

"Family wedding stay"

User 23/07/2018

Stayed 2 nights bed and breakfast. Checked in and out very quickly by lovely receptionist, room very clean, breakfast was plentiful and all the staff were very friendly. Ate in bar first night, food was lovely as was the lady behind the bar. We had a fan and found it to be cool enough for us . Yes it is a little dated but we enjoyed our stay here thankyou.

"Okay Only - Management Issue"

Leander R, Greater London, United Kingdom 22/07/2018

We arrived at Marks Tey for a wedding but came early to spend 3 days and make a little break of it. On arrival with my partner and 7 month old we were told we had a room upstairs and there were NO lifts for buggy's etc so that was a real pain every time we went in and out. We were told we would be able to move rooms the following day but who want's to unload all the stuff you bring with a baby only to pack it up and move and do it all again the next day? The room was nice and clean and spacious and the cleaning staff were lovely. Be aware that they have no air conditioning so just supplied a desk fan that was in the wardrobe. The receptionist also told us that they only have 2 rooms throughout the entire hotel that have showers and not baths! The bar tenders that served us were great and charismatic. There was an issue while we stayed there with the bridal suite and the way management at the hotel dealt with it was disgusting, the way I watched my mother in law get spoken to in the bar as well so in front of lots of guests (not most professional) was unbelievable. Lots of staff telling different stories, they all seemed to be making it up as they went along such a let down for the place.

"Shocking Hotel, Treated A Soon To Be Bride Awfully!"

rclarke424, Essex, United Kingdom 20/07/2018

I attended the bridal suite here for my best friends wedding last week, and they have been treated disgustingly there were quoted a certain price to be told they had to pay nearly a £100 more on the day when they arrived to check in, they then wanted to chuck the bride out of the bridal suite that they reckoned had been double booked they approached the groom to be the morning of the wedding to inform him of this but the groom told them to leave her alone, Best western then proceeded to remove all of her belongings from the bridal suite once she had left and without informing anyone they were doing so!They then had to wait when they arrived back from their wedding reception to find out where their new room was for the lady on reception to not know what was going on!the best western thought they could just put some fruit and some champagne in their room to make up for it, they had over 30 people staying in this hotel over the 2 days as some had travelled a long distance, i will never stay at this hotel and will advise friends and family to stay away and Best Western have dealt with this disgustingly and refused a refund. Please think twice about staying here or getting ready for one of the most happiest and important days of your lives.

"Very Comfortable and Convenient"

Trish D, Gainsborough, United Kingdom 19/07/2018

We spent two nights here earlier this week as it was close to Colchester which we needed to visit for family reasons. The room was the right size for the two of us and the bed was very comfortable. Despite being a very hot night we were cool enough once we'd removed the duvet, opened the window and slept with the fan on all night. We ate in the restaurant both nights and the food was very good with a decent choice between the a la carte and the dinner menu. We weren't told about the dinner voucher scheme until the second night which was a shame as it entitles you to a two course meal (certain meals are extra like steak) plus two drinks (beer, glass of wine or soft drink). This costs £20 paid at reception or £25 for three courses. The swimming pool was clean and well looked after and the changing rooms were fine. The only downside was that half the pool was roped off for swimming lessons which restricted space for other swimmers when there were more than four. We would certainly visit the hotel again if we are in that area.

"Worst stay ever!!!!!!! ??????????????"

fl0wer18, London, United Kingdom 18/07/2018

So all my family and I decided that for my wedding we would book ourselves into a hotel near by our venue so everyone wouldn't have so far to travel as some people had come from afar for our special day everyone's rooms including the bridal suit for myself had been booked back in February this year when they quoted us a price for the bridal suite for two nights it was quoted £183 we arrived at this hotel on Thursday evening to be told a totally different price to the price originally agreed which and gone up to £270 for two nights after making me wait near on an hour to check in to the bridal suite they told me that they would charge me the price I had originally been quoted but once she spoke to her manager in the morning if the price was meant to be different we would have to pay the rest. We then had a nice evening at the hotel the night before the wedding with all the family bearing in mind we had over 30 of our guests staying with them I went up to my room that night to bed and got up the next day ready to start getting my hair and makeup done for the biggest day of my life unbeknown to me what was unfolding that same morning my now husband was eating his breakfast the morning of the wedding at this hotel when the manager from reception came to tell him that they had double booked the bridal suite with someone else and that I was being removed from the room I had stayed in the night before they even wanted to come and tell me this bad news whilst I'm getting ready luckily my husband stopped them from ruining my morning and told them they was not to come anywhere near me and that even tho he was so blooming angry he would tell me when the time was right I went off to my wedding still unknowing this upsetting news I later found all this out to which at this point I am now really upset at my own wedding thanks to them so whilst I was at my wedding they removed my stuff from the bridal suite and put it in another room in the hotel also thinking that a bottle of champagne and some fruit would compensate us for the upset ?? they have now caused they then refused to reimburse us any of our money for the inconvenience they have caused I wasn't able to find out where my belongs were until we arrived back at the hotel gone midnight as they refused to explain themselves to anyone I have never been so put off wanting to stay in another hotel ever again cheers !!!!!!!!!!!

Marks Tey H, Guest Relations Manager at Best Western Marks Tey Hotel, responded to this review
Dear Ms Filsill Please contact Hotel directly at " to resolve your concerns. Kind Regards

"One nighter"

Padureni, Lancing, United Kingdom 16/07/2018

Luckily we found a parking space at the front of the hotel, although the parking at the rear is not much farther away. As we were only staying for 1 night did not have much luggage, as we'd had along journey just wanted to fall into the swimming pool and relax which we did within 15 minutes of arriving. The changing room was very clean and more importantly did not smell of damp. The water in the pool was a good temperature and for a hotel pool 15 metres long, quite a good length. Our room on the first floor had everything we needed and especially a comfortable bed. The wifi in the room was excellent. The room was very clean and furniture was all in good condition. We had breakfast in the morning and I was able to get gluten free toast and sausages, so rare in other hotels who offer gluten free options. There was a good selection of food and juices. This is certainly one of the hotels we will go back to when in the area again

"Relaxing stay"

maggieherbert123, Greater London, United Kingdom 15/07/2018

We are just back from Best Western Marks Tey in Colchester, we would like to say how happy we were from the checking in to all our stay at Best Western, with a comfortable stay, very friendly staff, Tina behind the bar was helpful and nothing was too much trouble to provide a good customer service. Wendy in the restaurant made our stay very comfortable and good customer service. We had a relaxing time and found all the staff very helpful, a big thank you to all the team.

"We had a lovely stay: such friendly staff!"

PaulJohnT1963, Chertsey, United Kingdom 10/07/2018

We had a nice quiet room and the bed was very comfortable. Breakfast was good. The two nights we ate in the hotel, the food in the restaurant was excellent! We had lamb the first night and steak the next. The meat was beautifully cooked and tender. The sauces and vegetables were cooked perfectly - It was a wonderful surprise to have such high quality food beautifully presented. Michelle looked after us in the restaurant and, like all the staff, was friendly and very pleasant. We really enjoyed our stay and visit to Colchester. We would stay there again.

"A great choice for a last minute booking"

Ian E, Camberley 06/07/2018

I booked this hotel last minute before a long and hot drive to Colchester. It was an excellent choice. Friendly staff and very pleasant decor throughout. Bright spacious bar and very good restaurant. Bar meal that evening was excellent as was the cooked breakfast in the morning. While the excessive heat turned my room into a sauna, there was a fan in the room which cooled it down beaurifully. The room was homely and nicely furnished. In all, this was a very pleasant hotel and one I would unreservedly recommend.

"A lovely surprise"

User 05/07/2018

After reading some of the reviews, I was a bit concerned, but stayed here last week on a coach trip and my husband and I thoroughly enjoyed our stay. The hotel was spotlessly clean and the set menu was really nice. We chatted with members of the staff who were lovely and one receptionistl gave us some little bits of information about Colchester and told us about a local medieval church which we did go and see.

"Was ok"

John A, Kent, England, United Kingdom 01/07/2018

31.5 degrees and no air con wasn't a good start. But once the window was open and fan blowing I survived. There's a lot of people on the bar eating Chicago Town Pizzas as the restaurant is full of Apple Crumble Coach Parties Breakfast was good as they do poached eggs but the Chef has shares in Sarsons Vinegar. Overall, value for money is good and the gym is ok too. Would I return , yes , and the Jhaal indian is superb 5 mins away

"Nearby wedding "

andyandjan57, Basildon, United Kingdom 30/06/2018

We stayed here the evening before, the day of our sons wedding and the day after, We were checked in promptly and found the room clean and tidy, we used the bar in the evening which we found reasonable priced. The breakfast was plentiful even tho there was a coach load of people there. I used the salon for my hair and found it great. The morning after the wedding we had about 20 people staying for breakfast and was able to travel around the various family members tables with ease. There was no noise overnight to keep us awake and had a good lie in as the breakfast was open till late. I can't think of any thing they could have done to make it a more memorable time, The out side does look like cross roads but the interior was plush. Thank you for a great stay.

"A pleasent surprise"

Patricia C, Nottingham, United Kingdom 21/06/2018

We stayed at the Best Western Marks Tey Hotel as we were visiting friends nearby. It had plenty of room for parking which was free. We had a twin room two night offer with full breakfast. When we checked in we were told we could use the pool which I thought was good. The room was very nice, clean and spacious. The beds were comfortable. The bathroom was very nice too. It had a bath with shower over. There was plenty of room to put your toiletries. We had a dinner in the restaurant on the first night which we both enjoyed. The service was very good. At breakfast there was continental and full English breakfast with a wide choice of foods. The hotel also has a bar, sauna. gymn and indoor pool. We enjoyed our stay at this hotel and would recomend it.

"Great value"

Peter C, Thornton Cleveleys, United Kingdom 20/06/2018

We stayed here on a 2 night stay with super break to visit family, the price was exceptional for the area… Lovely quite room overlooking the gardens. Excellent breakfast buffet all you could want, I asked for poached eggs which came quite quickly.. Rooms very comfortable, maybe bathrooms need a bit of TLC.

"Tired "

thehorts, Kent 18/06/2018

A nice hotel, nice staff and not a bad location but the rooms could do with a make over some of the fixtures and fittings are a bit dated, although the bed was comfy, the bar staff are great day and night always happy and patient, the breakfast is good although they run out of food quickly and was waiting for fresh food to come for a good 5 mins.

"Not far from Colechester and the Essex coast."

BessyDog, york uk 18/06/2018

We stayed here for a few days to visit the East side of Essex. Plenty of car parking on arrival with no extra charge which is a bonus. We checked in quickly and were told breakfast times and evening meal times by the efficient receptionist. Our room was clean and comfortable, although the bathroom was a little dated, everything worked even though I'm not a fan of fixed showers, and stepping into baths doesn't suit all abilities, so I'd check if mobility was an issue. All usual facilities in the room. Breakfast was very nice, with plenty of choice, in a buffet style. I used the pool during our stay, again, clean enough and towels supplied free to hotel guests. We visited, the village of Marked try, walking distance, with both bus and rail service. Colechester and Clacton and Harwich port were 20 and 30 minutes away by car. We enjoyed our stay and would visit again.


GixxaJase, Baghdad, Iraq 12/06/2018

Very dated hotel , the bathroom had paint peeling from walls and the carpet was almost threadbare.The breakfast buffet was good but very limited menu for an evening meal.The the sports facilities ie pool,gymnasium and steam room are free to guests.Its a budget hotel so dont expect a comfortable clean hotel.

"Comfortable and friendly hotel"

BandMa, Manchester 03/06/2018

Stayed overnight for a conference. Check in was effortless, rooms are big and spacious Bar and bar meals were adequate and large screen to watch the football. Breakfast was good. Nothing not to like and would stay again.

"4stars thats a joke"

Barbara R, Swindon, United Kingdom 01/06/2018

this hotel needs work, investment and a refit. In our room there was no air con and the window only opened 2-3 inches. Fortunately they had supplied a small fan. The wash basin was seriously crazed and although the bath was huge the feed to the shower was minimal. Just a little trickle.

"Saturday 19/5/18 "

User 21/05/2018

Marks Tey is found at side of A12 towards Colchester. Best Western is easily located through sat nav. We booked on Friday evening 18/5/18 spontaneous visit to Colchester .... we arrived approx 2pm Sat, now as it was the ... sorry THE WEDDING -Harry and Megan and there was a table of drinks beautifully laid out, we assumed (do not ever assume ) they were for guests at the hotel, no no no they were for a wedding reception taking place in the suite ..upstairs, I vow there was no signage but a smartly dressed staff member who discreetly moved us along. So we checked in at reception courtesy and customer service was delightful, until that was the receptionist uttered the words "Your not here! We have no one of that name! Are you sure you booked it in your name? When did you book it? How did you pay? My partner did his best to answer all questions and showed confirmation on his phone, still no face change from receptionist. A more mature /senior team member came along and said "just give them a double, we can sort it out later"??? I hope whoevers room we took they did not suffer. Rest of evening was ok Sunday morning we called to see if we could arrive for breakfast at 10.40 as my asthma was bad and I couldnt rush , we were informed that if we were there before 10.30 then we would get in doors would be clo sed at 10.30am!! Would I go back ? Yes but only if I booked over phone and declined breakfast

"Breakfast is of poor quality"

irsw, Dartford, United Kingdom 18/05/2018

All the meats at breakfast were all well under raw relating to the bacon sauages!!!......they did not do anything about it all either when I made my complaint, I suggest you call me to discuss

"Good hotel"

beattiec1, Leicester, United Kingdom 16/05/2018

Forget the negitive reviews and try this hotel you won't be dissapointed. The staff are very helpfull and friendly. The hotel is clean and the rooms very comfortable, the food in the bar was very good,and the buffet breakfast also very good, give it a try if your out this way.

Marks Tey H, Reservations at Best Western Marks Tey Hotel, responded to this review
Dear beattiec1, Thank you very much for your lovely review regarding the Marks Tey Hotel. It is so great to hear that you enjoyed the service provided by our staff members. We are very proud of our quality of food and im very happy to read that you enjoyed this, I will ensure I pass your lovely comments onto our dedicated chefs. With much appreciation, The Marks Tey Hotel Team

"Tired and in need of renovation."

Barry C, France 11/05/2018

I stayed here for two nights in early May. The hotel is tired and in need of renovation. The doors had been removed from the built in wardrobe in the bedroom so clothing and luggage were always on view. The bathroom was very tired and toilet seat (see photo) well past its sell by date and needed to be replaced. There was "gaffer tape" securing a joint on the heated towel rail (see photo) which looked dangerous, although it may not have been. There were exposed heating pipes in the bedroom on which the insulation was torn. (see photo)The swimming pool changing rooms and steam room were simply not clean for which there is no excuse. The service in the dining room was "beyond bad".

Marks Tey H, General Manager at Best Western Marks Tey Hotel, responded to this review
Dear Barry C, Thank you very much for your candid review of your recent stay at the Best Western Marks Tey. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next few months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation,

"Great one night stay"

User 10/05/2018

Breakfast included and leisure access! Really lovely hotel and a nice room too. Great secure parking and the staff seemed friendly. Really busy when we went as there was a wedding on but you couldn't hear this from the room.

Marks Tey H, Reservations at Best Western Marks Tey Hotel, responded to this review
Dear sareva7, Thank you for completing a review about your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, The Marks Tey Hotel Team

"Don't have the steak as it's a mis-steak!!!"

gbrooks1966, Southampton, United Kingdom 02/05/2018

Stayed here for three nights had steak on the Monday which was supposed to be medium! It came out still mooing! I was then given a replacement which was average but acceptable! I had it again on the Wednesday which when a member of staff brought out mentioned I had complained on Monday to which I assumed today's steak would have been an improvement! Well no! I ended up removing from my mouth more mouthfulls than I swallowed as was like chewing a piece of leather! When I told the waitress politely she simply replied”it's just how steak is” (good one love! the 21 one day aged rib eye (the only option!) isn't worth a fiver! Very poor! I've still got jaw ache now! Not impressed!!!

"Average but not good"

User 01/05/2018

At breakfast cooked items ran out, staff not monitoring adequately and when put out insufficient for guests waiting. light in room inoperative staff switched bulb from another lamp but left that inoperative. only one bath robe and mug for a room booked for a couple. Cleaning staff didn`t speak or understand English when requesting the mug or bath robe ha to go to reception.

"Very disappointing"

Gladtobehome070, Oxford, United Kingdom 28/04/2018

We stayed here last Monday as part of a coach party and we were not impressed. The shower in our room was scalding. I went to reception the following day and asked to have it fixed. It was still scalding. It was not finally fixed until the third full day of our stay. I am not agile enough to get into a bath so I had to go without. The mattress was very hard - I like a firm mattress but this one left me waking up with pins and needles. Our room was not made up at all on one day despite putting the "please make up my room" notice on the door handle. On our final evening we were not all served at the same time on our table. There were six of us. One person ordered pasta on our table which arrived twenty minutes after the pork which the rest of us had ordered. Breakfast on the final day (Friday) was shambolic. I came into the dining hall at 8.30 am which was our allotted time. Six other people (not from our coach party) were sitting at our table so we had to find somewhere else to sit. I ended up having to clear a table just for the two of us. The coffee mugs ran out. Parts of the cooked breakfast ran out before being replenished. I was told there would be a twenty minute wait for pastries. Yes, the dining room was busy but the staff but the staff were struggling to keep up with demand. As for the food itself it was all right but I would have liked to have seen more vegetables served with the main course. The continental breakfast on display was very paltry. The bar staff also did not know how to pour a Guinness. There were two men waiting twenty minutes at the bar for the foam to settle in their glasses. I had a half pint of Guinness on my first night and it was certainly very foamy. Management seriously need to improve on this. It felt very amateur. It is not good enough for any coach party.

"Coach Party"

Lynn B, Abingdon 27/04/2018

First impression of Hotel. It is very dated but kept very clean. Walls are thin and you can here other people's TV's. Bed very uncomfortable as too soft and kept dipping into the middle. Bathrooms need refurbishing. We had a bath which was very difficult to get in and out of especially if you are not very mobile. They should be replaced with walk in showers. Food very indifferent. Who puts fruit salad and evaporated milk on the menu? Portions were probably over generous and quite a lot of wastage. Breakfast on our last morning was a farce. We were told to sit at the same table for our meals, but there were far too many people trying to find seats, and the cooked breakfast was brought out in dribs and drabs. No muesli available each day although it was listed on the menu.

"Breakfast is a joke"

User 27/04/2018

What a disaster breakfast has been .... packed out dining room no food available and stressed out staff... Really... if you have 150 people booked in for breakfast then prepare for that amount.. I got the dregs of what resembled food on the chafe trays... I spent extra money on what I would have got a good slap up down the road at the diner... I have stayed at your hotel over the past 6 yrs visiting family.. but I think this experience is going to make me reconsider alternative accommodation when i visit.... That pic us what I paid for and not even a proper plate or cutlery was available o ate breakfast out of a cereal bowl with a spoon what I got of it... Shame on you ..

"Lovely afternoon tea"

User 25/04/2018

The afternoon tea here was lovely. It starts off with a starter then sandwiches, scones,a mixture of sweet tarts then a triffle to finish! Also a selection of teas. All food tasted fresh. I was very full up. I will be recommending to friends.

"Dated & basic"

k8mckenna, London, United Kingdom 22/04/2018

We stayed here for 1 night as a friend was having a party here, which entitled us to cheaper room rate which I thought was good, £65 for the night including breakfast. The hotel looks very dated The room particularly the bathroom was also very dated Our room was so hot too, and no air conditioning which wasn't pleasant. The fan provided was ok. Room was comfy and clean Leisure facilities were ok. Pool and sauna good. The steam room we found just a bit weird! And not like any we had ever been in before. A basic hotel that does what it says, bed and breakfast.

"Not that brilliant"

Eric B, Cambridge, United Kingdom 21/04/2018

Hotel seems rather dated. Reception efficient but no one there when booking out, and no apology when assistant did arrive. Room was OK - Bed very comfortable. Bathroom dated. Very quiet so good nights sleep. Had supper in restaurant - well presented food although can't say the same about staff and it looked like none had ironed their shirts or blouses. Only three tables occupied and confusion over orders. The carpet by the door leading outside was DISGUSTING covered with crumbs, crusts items of food. I spoke to one of the waiters who said it was gone 6.00 and there was no one to clean the carpet - REALLY. At least it was cleaned before breakfast, which was help-yourself and warm rather than hot.

"Overnight Stay"

Cat92x, Chelmsford, United Kingdom 20/04/2018

My fiance and I stayed the night here Saturday 14th April. I booked an overnight stay with breakfast and leisure access via Groupon. On the drive in, the hotel looked like a 60's throwback but we were pleasantly surprised when we entered the hotel and found it to be nicely decorated. We didn't eat dinner at the hotel but can definitely comment on the breakfast. Plenty of choice in the way of continental and cooked items. Breakfast staff were very friendly and accommodating. We did pay a visit to the pool, it's fairly small and as it was a Saturday afternoon it was populated with children so we chose to use the Sauna instead. Only criticism is that the walls are thin. I could hear children chatting in the room next to ours and the people at the other side plugging stuff into the wall but this didn't affect how we slept; beds were very comfortable!

"Best Western - Marks Tey"

User 18/04/2018

Stayed here with my partner for Valentine's Day. Must say this hotel is better looking in the pictures than in reality. Very average hotel, I'd say you get what you pay for but I have stayed in cheaper hotels that looked much better than this. We were placed on the top floor and there was no lift access so had to struggle up and down the stairs with our heavy bags. The rooms were small, but average. To use the swimming facilities you have to go through the bar & outside, into a separate building. We were not provided with robes or slippers as we were not 'executive members' so we were not eligible for robes or slippers. so literally had to pack a bag with our bathing suits inside it so we would not have to walk past the hotel guests dressed inappropriately. Everything about this hotel is mediocre. Had to go to reception to borrow the one iron and ironing board they had in the whole building and then struggle up the stairs again with them. Breakfast was good, kind of hard to mess up an English breakfast so..

"Short break"

Amanda R, London, United Kingdom 10/04/2018

Stayed with a friend for 2 nights , beds extremely comfortable , room on the small side a bit dated , there was no phone in our room , a plug socket didn't work, very clean , staff very friendly, drinks expensive but the food was lovely overall we enjoyed it

"Good hotel that we love coming too"

Damnright11, Braintree, United Kingdom 03/04/2018

Came here with my partner as we needed a nice, quiet time just us two. The location is perfect for that, and the beds are absolutely lush. Staff are very friendly and the only hotel we make sure we get up for breakfast for. :)


User 02/04/2018

The location of the hotel is good and there are plenty of great restaurants nearby. The breakfast at the hotel is great and there is so much choice! We stayed for 2 nights and on the first night there was a wedding going on which we thought would disturb us however the staff worked hard to make sure noise was kept to a minimum and we witnessed a staff member politely asking the children not to run around the corridors which was great customer service. Unfortunately on the second night there was a party of some sort going on in the bar area and the music was extremely loud, we were lenient but at midnight we got fed up of the loud bass, so my husband went down to complain and the night manager seemed shocked that my husband had come down to complain!! To their credit once he had complained the music was turned off straight away but we couldn't believe that the noise had continued so loud for so long! The hotel is an okay place to stay for visiting local attractions and I suppose you can say you get what you pay for.

"A good place to stay"

User 01/04/2018

Went there for an 80th birthday celebration. It was a complete package - meal, overnight stay and breakfast. The birthday meal was excellent. The band that was there were very good. Unfortunately I do not know their name sung songs from the 50' onwards. Thoroughly enjoyed them as you could dance to them including ballroom and Latin. The bedrooms are very clean and tidy and comfortable. The only minor thing was the breakfast. The fact that it was self service was not the problem, the trouble was it did not stay warm for long. But apart from that I would not hesitate to stay there again. A good place to stay.

"Very pleasant stay "

bookwormmaureen, Meopham Kent 01/04/2018

Stayed two nights whilst on a spa break in Colchester. Clean, comfortable and the barman made us cocktails - what more can you want? Easy parking, not too far from the town centre and a lovely diner across the road for American style food

"Awful hotel"

User 28/03/2018

The staff don't answer the phone. 2nd time I've stopped here and had to walk to the bar to order rooms service. Tried to call reception and the phone was left to ring. I went down to the reception and called from my mobile only to see the girl on shift pick up the phone and hang up whilst I was standing there. Went back to the bar and the phone was ringing again. 3 staff just keep walking past ignoring the phone even when the were not serving. Lots of staff standing by entrance to the restaurant talking. This place would make faulty towers look good!

"Did what was required"

User 19/03/2018

A useful venue if you need mid Essex. Good venue for a party, which is what I was at. I didn't use the pool or spa which I expect add value. Party catering was interesting - very good Cornish pasty pieces and very spicy chicken wings!

"Poor breakfast"

User 18/03/2018

Mywife and I have stayed many times at the Marks Tey Hotel mainly to visit relatives and friends and have always been extremely satisfied and we will be back in a few weeks but PLEASE do something about the warm food served at breakfast

"Cheer competition "

User 17/03/2018

After a long drive received a warm welcome from reception went to our rooms and both were spot on very clean tv towels soap etc etc the bar is just right warm welcome again ordered food very reasonable but unfortunately my burger was very sinuey but the rest of the food not bad breakfast is very good been too lots of Hilton's and as good so all in all bar it's a bit dated but maybe part of the charm All good swimming pool is a bonus perfect we had a great stay here so enjoy yourselves and all credit too the staff

"Groupon midweek break deal"

MrsHolidayJunkie, Cambs 17/03/2018

Stayed here recently with my husband on a 2 night B&B break purchased with a Groupon voucher. We had stayed at the hotel previously around 14 years ago and nothing much has changed. Yes, the hotel is a little dated but the rooms are spotlessly clean and have everything you need. The breakfast buffet is very good. We ate in the hotel restaurant on both nights and were happy with the food we had. The staff are young but they are helpful. My husband used the gym and pool on both days and was more than happy. Wifi was good and loads of car parking. All in all a good stay and we will definitely stay again.

"good overnight stay"

tazzyboy95, Colchester, United Kingdom 15/03/2018

we had originally booked for 2 nights,but due to a sudden death in the family we had to alter our plans,reservations were excellent. We were checked in pretty quickly,oly niggle was as we drove in we were stopped by a security guy who wanted to know what we were doing there! when we said we were staying there he immediately asked what room number,we replied sorry cant tell you as we have not checked in yet,he then let us through.Not a great welcome and he did explain that there had been some thefts from cars.The roomwas clean and spacious,if a little dated,the bathrrom was fine. Had a lovely comfy bed and a great sleep,shower was nice hot and powerful,breakfast was a good help yourself buffet and was lovely. We have already booked to stay again in april,and we are looking forward to returning.


steve m, Southport, United Kingdom 14/03/2018

Had my first stay at Marks Tey Hotel after many years. Nice friendly staff who are very helpful. Bar meal was very good and served incredibly quickly. Room ok a bit dated. TV pathetic the size of a laptop. Breakfast was ok but not as good as previous. The stay was ok but not as good as when it was an independent. More of a coach hotel if im honest rather then being on your own. Good Value though.

"Helpful friendly staff"

susiejp, London, United Kingdom 12/03/2018

We received a wonderful friendly welcome on check in. We booked a Executive room as was a special birthday celebration, but the first room allocated had a connecting door and a tiny tv. I was disappointed that this was the standard of an executive room and asked to be moved. No problem at all, and we was allocated a larger room with a good size tv. The only fault was a plug socket was hanging off the wall. We booked a celebratory meal but was initially rushed to order the drinks before we sat down, then rushed to order food as they were "busy" with events and a large party to serve. We ordered but waited an hour for our main. The main waitress was wonderful and very friendly. The food was excellent when it arrived. Great nights sleep and a friendly check out experience. We would return to this hotel due to the amazing friendly staff.

"No TV, poor breakfast "

terry-paris6, Cheshunt, United Kingdom 07/03/2018

I visited this hotel for a function of around 120 people, soon after we checked in I informed the reception that the TV wasn't working after ringing twice the said that they would send someone as soon as possible, the function was for most of the afternoon to late evening. In return to the room at the evening the TV was still not working. During the afternoon we went to the bar ordered a beer and a coffee, the pint of beer must have been a good 2 inches from the top of the glass, when I asked the bartender if that was a pint she more or less snatched it back and filled it to a pint without a word of sorry. On checking out I informed the receptionist who just said they would get it fixed but showed no concern that I never had TV. The breakfast was also not very good, poor quality goods. All in all not a very good hotel and with dated decor and furniture. Definitely wouldn't stay again.

"Sunday Afternoon Tea"

jontanton, Chelmsford, United Kingdom 05/03/2018

Had an excellent Afternoon Tea at this Hotel. We were the only table in the Restaurant being served, others were in the Bar. Table was pre set with a basket of assorted Teas.Hot water was provided in a teapot covered with tea cosy. Cups had a removable filter, so you made your own choice of teas First course was Amuse Bouche of crayfish salmon, and egg on a serving spoon (delicious). Then a rack of cut sandwiches, a rack of assorted cakes, and a rack of scones,cream, and jam. To finish there was a lovely dish of trifle We also had a glass of Prosecco. Service was as required.

"Better than reviews had stated"

HampshireTraveller3, Hampshire 04/03/2018

After staying here years ago and it not being great I was worried it wouldn't have improved, I was wrong. Good warm clean room and friendly staff much much better. The room seemed recently decorated and everything was Clean


Dave C, St Osyth, United Kingdom 04/03/2018

Hotel shabby needs updating corridors and rooms very cold and draughty. Shower and bath water not hot enough, lack of bar and breakfast staff. No white bread constantly running out of beans, toaster that didn't toast.

"Anniversary weekend"

speterusan, Peterborough, United Kingdom 03/03/2018

Stayed here for 2 nights in February. Groupon deal 2 nights b&b for £109. Being a cheap deal, didn't expect to much and really surprised. Reception check in very pleasant, room , could do with a bit of up dating but good size, very clean, warm and great shower. Bar area quite nice and lunch menu same as the evening menu. Main restaurant in the evening, could have had a larger selection and quality to do with some improvements. Adequate. Ate out second evening.

"Good and bad!"

williawebb, uk 18/02/2018

Paid for upgrade room....big and large furniture but torn curtain and unsafe lampshade! Room comfortable and quiet with tea/coffee, fridge, water etc. Pool really warm but small and other areas of the sports centre dirty

"Valentines weekend away "

User 18/02/2018

I have rated this hotel 3 star based on staff customer service which was lovely and good location and cleanliness .There's so much improvement needed in the rooms quiet old vintage the reception area is modernised everywhere else looks old . Booked 2 nights stay with breakfast included, buffet options quiet limited and food was cold and unappealing. Wouldn't recommend this hotel for anyone in their 20s or 30s this is more of a grown folks stay talking of people in their 50+ those were the majority in the breakfast area anyway .

"Overall a decent hotel with good size swimming pool and steam room etc."

NILS28, ILFORD,ESSEX 18/02/2018

I stayed in this hotel for a night, and firstly the Wi-Fi wasn't working which was a disappointment as I had brought my laptop from London. The Leisure facilities were separate from the hotel itself so you have to walk outside across to the leisure centre. The restaurant was average and decent prices too. Breakfast was fairly average too, the only other thing that had let the hotel down really was that the room I had stayed in was cold. And even by the next morning when the staff on reception tried to sort out portable heating out it still wasn't working. So overall considering it was winter season I wasn't 100% comfortable.

"Chill time in Essex"

Graham S, Wokingham, United Kingdom 18/02/2018

After a hectic week I came to Essex to recuperate and got a great deal and comfort at the Best Western in Marks Tey. Fully recommend this hotel for access to Stanstead airport and all routes East. There is a pool and full service restaurant. Checkout at 11am is always a plus!

"Food lets the hotel down"

Sandy C, Halesworth, United Kingdom 14/02/2018

Pleasant room, great power shower and reception staff nice. But where this hotel fails is on the catering side. Food was disappointing and not up to the standard you would expect. Restaurant does not run efficiently. Staff pleasant but not efficient. So disappointing, would not recommend this hotel and definately not returning!

"Nice and pleasant"

Pendragon, Stoke-on-Trent, United Kingdom 11/02/2018

I stayed here for a couple of nights on business. I always managed to get a space on the car park at the front of the hotel, when returning from business meetings. The staff in the hotel were pleasant and helpful. The room was a good size, clean and tidy. There were plug sockets at the side of the bed which is always helpful. The wifi was fairly easy to access and was reliable. The breakfast was buffet style and was plentiful. I did use the leisure facilities once, there weren't any staff there to begin with, so I returned to the hotel to check on this. When going back to the leisure building, there was now a member of staff on the reception desk. Check out was fast and efficient. Overall good value for money.

"Dated but friendly and good value for money"

Tiptoptotty, Hertfordshire, UK 01/02/2018

OK, so this hotel could never be considered luxurious but, for the price I paid, it was excellent value for money with friendly staff. It's ideal for the business traveller as you don't feel a fool sitting at dinner or breakfast by yourself. Everything is a bit dated but you have all you need in the room, the restaurant is surprisingly good and the gym and (small) swimming pool are a good extra. Would return again if I was in the area and could get a deal.

"Good Location and Very Nice Hotel"

Christine C, Wisbech, United Kingdom 31/01/2018

Recommended if you need to stay near Colchester, Kelvedon, Tiptree. We had a very comfy double room and were updated to an executive room at no extra cost.staff were friendly and the hotel has a nice restaurant and a bar area. The food prices are very reasonable for this quality of hotel. Parking is a bit hit and miss as very busy but we always managed to find a spot.

"Good location and decent hotel"

alancrisp1, Wisbech, United Kingdom 31/01/2018

Very nice hotel this one and in a really great location for Colchester, Tiptree and area. It is right next to the A12 and so easy to find and easy to get to all main local routes. The room was a very comfortable double and we were updated to an executive room at no extra cost. The restaurant is roomy and we had a lovely breakfast here. There is a bar for those relaxing drinks after a day out and there is a large car park, although the car park was always very full. We did find parking but I think this might be a problem when events are on here. There is a leisure centre but we did not use this. The staff were very friendly and helpful but we had no problems to need help with.

"Superb Afternoon Tea"

Wendy M, Bourne, United Kingdom 22/01/2018

I met with a group of friends to celebrate a 50th birthday. The Afternoon Tea (at lunch time) was superb; mini prawn cocktails were an inspired starter, followed by sandwiches, cakes and huge tasty scones with jam and cream. The kitchen staff were thoughtful enough to put the vegetarian and meat sandwiches on separate platters to suit our vegetarian guest. She was also provided with a fruit cocktail to replace the prawn starter. Everything was well presented and very yummy and accompanied by a glass of prosecco each. The afternoon was finished off with a mini trifle, which completely finished us off! It was all accompanied by unlimited amounts of tea and coffee. I must say that it was one of the best teas I've ever had!! Staff were excellent too. A thoroughly enjoyable afternoon!

"Top Marks at Marks Tey."

Margaret R, Co!chester 18/01/2018

Spacious clean room.Heated towel rail in bathroom which was great . Traffic noise busy road near didn't stop us from sleeping. Comfortable bed. Receptionist so polite helpful and professional.Friendly bar and restaurant.


Jim A, Bathgate, United Kingdom 18/01/2018

On arrival their was a nice clean smell wafting round the hotel in all areas, which was very pleasant. The lady on the reception couldn't have been more helpful, and whilst the rooms were a bit tired, the comfort was not. The food in the bar was of good quality and served quickly and with a smile, and we attended a function later that was really good, thanks to the layout and the staff, as was the food and the service.

"3 year anniversary night away "

User 14/01/2018

My boyfriend and I stayed here for the night and it was lovely. Looks deceiving from the front but inside the decor is lovely. The bar food was really good too. The rooms are good value for money and are just what you need. Staff are very friendly and helpful. We visited Colchester zoo as it's only a 10 minute drive away. In the evening we went to colchester town and ate in Middletons steak house and grill. I would definitely recommend. Overall a very pleasant stay here.


yvon01, Huddersfield, United Kingdom 08/01/2018

Good ground floor room, wheelchair accessible. Drinks expensive food could have been better, slow service. Could not connect to the internet, staff said "there may be a problem". Good parking. Nice Christmas decorations.


User 07/01/2018

This hotel is beautiful and we enjoyed the leisure access too likewise the food, the staff here are very friendly and so helpful every single one of them that I came across always has a smile on their face and ready to help Dave and offered to change rooms for us if we're not happy with the heating, which was ok- we just needed help to higher it and they did. The receptionist was particularly helpful, Amazing people.

"Wedding guest stay over"

Michele F, Dovercourt, United Kingdom 07/01/2018

Stayed just the 1 night, room very clean, bed extremely comfortable, plus room very warm on a cold night. Only downside was the noise from the traffic plus some very loud guests that talked all night . Breakfast was excellent with plenty of choice .

"New Year's Eve dinner and dance"

Pauline M, Romford, United Kingdom 03/01/2018

Thank you all so very much for a wonderful evening. We were a group of around 26 for a dinner and dance with a sleep over and breakfast. We ate a fab 5 course dinner with a beautifully laid table, eating whilst we listened to a lovely young singer. Later we danced to the-resident DJ stopping for the fireworks at midnight and then more dancing til around 1,30. Our room was in second floor. It was very clean and very comfortable bed, we had tea and coffee facilities and our bathroom was very spacious. Breakfast in the morning was very nice, a good selection was on offer and it was available until 10.30 which is amazing. We didn't use the pool or spa facilities but it looked very nice. The staff worked tirelessly throughout the evening, very friendly and attentive. There is a great car park to the rear and to the front. The hotel has lovely gardens too surrounding. We all had a great evening and that is due to the really good menu served, the hard working staff, the hotel itself which was beautifully decorated throughout and the comfort of the bedroom. Thank you all so much for our wonderful evening. HAPPY NEW YEAR.

"Disappointing "

Debbie S, Braintree, United Kingdom 29/12/2017

I booked the hotel as a bit of chill time between Christmas and New Year. I only live 8 miles away so it really was a quick overnight break. I booked an executive room which was slightly dearer than a standard double. I'd looked at the website and it appeared to be just what I wanted. Beautiful rooms, a lovely restaurant with a beautiful a la carte menu along with an ‘extensive wine list', perfect!! However I was extremely disappointed. When we arrived we were informed that the restaurant was shut. We were told that we could eat ‘nearly' the same food in the bar. No way was the menu the same though and certainly not what I wanted. The food I had (Lamb Rump) was beautiful but to eat it leaning over a bar table just wasn't acceptable. I also requested a wine list which was by no means ‘extensive' but did have a number of nice wines. However when I tried to order I was informed that there was only a bottle of Pino Grecio or Chardonnay, nothing else! Why on earth did they give me a wine list. Following on from our meal my husband asked the barmaid to add extra to our bill as a tip. She told him not to bother as she wouldn't get it anyway, it all went to the company. Wasn't really the response we wanted to hear. Both the restaurant and our room were very cold. There didn't appear to be any heating on. At one point I nearly returned to my room for my coat. Maybe my own fault but I wanted to dress up a little for dinner, pointless for the bar though. We did manage to turn the radiator on in our room but it would of been a much nicer welcome if the room had been warm to start off with. On a positive note our room was lovely. Very clean and comfortable. Sadly I'm not sure we will be returning!

"Staffing problems!"

User 21/12/2017

From the moment I walking in, you could see the staff didn't really have a clue what was going off! The front desk staff were totally inexperienced in dealing with people. The skeleton bar staff were totally incompetent. The actual hotel was quite nice, the room was very tidy and comfortable. The staff problems they had, ruined my stay. Took me 30mins to check out! Management need to actually manage what they have a lot better.

"Not a bad hotel......"

tonyskowronski, burdrop 20/12/2017

This was the second time I had stayed at the hotel and staff were very friendly, both in the bar and restaurant. I asked for a 'quiet' room and got one without any fuss. The food was delicious (Caesar salad). When I stayed there before, I had breakfast and the was bl***y good too! Would definitely recommend..........

"Break away"

User 17/12/2017

Me and my husband stayed in this wonderful hotel polite staff and very helpful. Can't wait to stay again. I would tell family and friends this hotel is the best place to stay if they ever wonna a night away. Very pleased with the swimming pool and we'll.

"Lovely hotel with good rooms and good food "

SharonBlaydon, Blaydon 15/12/2017

Stayed here overnight and although the outside of the hotel looks dated the inside was modern and comfortable. My room was warm and bed comfortable. Complimentary toiletries provided and evening meal and breakfast were good. Staff helpful. Hotel about 10 minutes walk from rail station over flyover, wrap up warm for the walk if going in winter.

"Great staff"

christopher b, Glasgow, United Kingdom 11/12/2017

This hotel looks little old from outside once inside its very nice indeed rooms was clean bath and shower all that you need and expect a gym with pool which again had all you needed and was very clean we didnt eat in hotel as visiting family but did have room service which i have to say was good the big plus here was the staff anything we asked for was given with a smile nothing was to much trouble managment also lead by example staff here where 5 star plus

"Great value and friendly staff"

User 03/12/2017

Overall my boyfriend and I had a great stay, from the professional lady on reception, to a sweet friendly waitress when we had our meal. There was a big Xmas party in the restaurant so we ate in the side room, we were told it was just bar food, and although the food a little bland, it was warm and filled a hole, the pudding was great. Our room was comfy, yes the hotel is a little dated but not all hotels can be modern, this one was built in the 70s, cleanliness is more important which it was. The pool was great, we went Saturday evening and Sunday morning and it was only us and another couple in there. The breakfast was the best meal , good selection, tasty and helping yourself to the hot and cold food plus drinks is always a winner. I would definitely recommend this hotel. The only think we could fault were the pillows a little lumpy, bed a little short and duvet quite thin, no extra blanket in room but we kept warm!

"Good stay at a good price"

Happyhammer190784, Maidstone, United Kingdom 03/12/2017

Stayed here for two nights as we were attending a wedding. The rooms were spacious and clean and the staff friendly and accomodating. I have stayed at other best western hotels before and always found them very basic and in need of an update. This was different and we found the accomodation very clean and modern. I would have no hesitation in staying here again,

"Avoid if possible"

Mitcheroo2, Bournemouth, United Kingdom 26/11/2017

We stayed here for two nights while we attended a wedding at nearby Layer Marley Tower. The wedding and the wedding venue were superb, but the same cannot be said for this hotel. It was not a pleasant experience so avoid this hotel if at all possible. Other members of our family were staying in the hotel and so the only positive aspect of it all was that we could all stay in the same place. Other than that, as others have mentioned, it is like going back to the 1970,s in terms of the decor. 'Tired' looking is being generous. No money has been spent on this hotel in a very long time and I am surprised it was so busy. Someone mentioned that it has a four star rating but one star would be much more appropriate. We had an evening meal on our arrival and despite previous comments from others indicating the food was good, we were not impressed. Worst Western hotel would be a more accurate description of this hotel. I am trying to think of any positives and yes some of the staff were quite pleasant but that is as far it is goes. Even the breakfast was disappointing. It was badly organised and the food was fairly grim. Thankfully we did not have to stay at the hotel for long. This is well below Premier Inn standards and more expensive to boot. Please do avoid this hotel if you possibly can and stay at a nearby b&b or hotel that has a decent write up. We are very honest reviewers and have stayed at a range of different hotels but this one is definitely one of the worst we can remember. As I say, apart from this hotel we had a great time. Would definitely recommend Layer Marney Tower as a wedding venue.

"Rooms in need of updating, breakfast poor"

Charlotte J, Aylesbury, United Kingdom 20/11/2017

We stayed here for two nights and initially thought we were getting a budget option which was great as we were attending a wedding and just wanted a room for two nights. On arrival we discovered that breakfast was not included which added £40 to the bill for two people/ 2 mornings. No longer so budget... Room was tidy but tired. Towels crispy. Toilet didn't flush. Hair dryer fuse blew (but to their credit they brought me a replacement within minutes). Breakfast was poor, very greasy with limited options if you don't want a greasy fry up. It's all self service which meant it was a free for all and not a relaxing experience. At night we could hear the drunk people shouting down the corridor so we didn't sleep well. Overall, fine if you just need a place to stay but if you want a romantic night away or something with character this is not the place for you.

"Reasonable hotel for a reasonable price - but stay away if you are seeking a spa break"

Barbara H, Warrington, United Kingdom 20/11/2017

We stayed at the hotel for two nights over the weekend on a winter sale deal. The room was clean and comfortable and provided the necessary facilities, although it needed a little updating. The room had windows that opened (although there was quite a lot of traffic noise) and heating that you could control so that it didn't become over stuffy. This resulted in a decent nights sleep. The hotels leisure facilities, particularly the changing rooms would also benefit from a refurbishment. The pool is small at 15 metres and quickly crowded, This was disappointing as I had intended to have a swim whilst staying at the hotel. The sauna and stream room are also small. The gym, again small, is well equipped with good air conditioning which enabled a decent workout. In summary about the leisure facilities, stay away from here if you are seeking a 'spa break.' The staff were professional and polite. The breakfast although self service was more than adequate with plenty of choice and caters for dietary requirements. We didn't eat in the restaurant for our evening meal as their was a limited menu and it looked over priced despite the 'special' deal that was on offer

"Bad fitness, pool"

julianv382, Staffordshire, United Kingdom 18/11/2017

This hotel need updating and a big overhaul, the pool, sauna, stream room and changing areas are well below standards and look like a good cleaning would help. Noise from A12 kept me awake most of the night

"large afternoon tea booking for 40 people"

Andrea T, Colchester, United Kingdom 16/11/2017

I am still waiting with no response from the general manager after a large booking went badly wrong. After 2 emails and 4 phone calls later i have had an appaling afterservice with issues throughout not atrended to. Promised refund and still waiting since 21st october. Never again!

"Good hotel"

parsley2013, Colchester, United Kingdom 16/11/2017

Just used for a one night stay. Room good and clean. Breakfast was included within the price of the room, very good value. Had dinner in the bar good value for money. Free wifi which is also great value. Would use again if needed.

"Best for beds!"

CambridgeCat, Cambridge, United Kingdom 12/11/2017

Room very clean, warm & relaxing if slightly dated fittings. Super comfortable bed, slept well. Could have done with another ceiling light as sometimes difficult to read. Good blackout curtains & secure windows. Easy free parking & plenty of bus services to Colchester City almost outside hotel. Gym/pool attached to hotel. Breakfast excellent with varied choices. Scrambled eggs on Friday10 Nov were best I've ever had, fresh batch, light & fluffy. Chose same dinner 3 evenings, but superb poached salmon & veg dish on Tuesday 7th was not so good next two evenings! Understand reason was different chefs each night. Room TV stopped working Wednesday am, reported to reception 9am but had to report twice again on Thursday before somebody to fix 6pm! Very disappointing as we missed some favourite programmes. All staff very cheerful & friendly, especially Resturant Manager, Wendy Ho.

"Clean and nice room!"

NikEastAnglia, East Anglia 05/11/2017

My husband and I stayed here on our wedding night. When we arrived the check in was smooth and our room was nice. All we wanted was somewhere nice to stay for the night after a long but lovely day. We slept well and had a nice breakfast in the morning. Would recommend this place.

"Wedding trip"

User 05/11/2017

We stayed here for 2 nights to attend a close friends wedding. We stayed fri night and sat night and the wedding was held here. The staff are very friendly and the rooms are very comfortable. The breakfast is fantastic and well worth the extra £10 each. The wedding was excellent too.

"Pure value for money"

Tania B, Rochford, United Kingdom 29/10/2017

Very enjoyable stay , staff very polite and welcoming , breakfast was good and I'd definitely recommend this hotel to friends and family , bar staff were very friendly , bar area clean , would definitely come back !

"Adequate Hotel that is stuck in a time warp"

JennieB91, Suffolk, United Kingdom 27/10/2017

I think this hotel is marmite. Personally, I LOVED the "dated feel" to this place. Staff were friendly, rooms were adequate. Food in the restaurant was lovely, especially love the breakfast choices. Be careful of parking restrictions. There are PLENTY of signs around!

"Comfortable stay"

SamTravel68, Johannesburg, South Africa 18/10/2017

We got quite a fright when seeing the external appearance of the hotel however once entering the hotel it was very pleasant. The hotel staff were friendly and very accommodating when it came to shuffling of room numbers. The hotel rooms are basic but sufficient. Beds and pillows are very comfortable. The buffet breakfast spread is lovely with a choice of hot breakfast and continental options.

"Mixed bag but the poor outweighed the good"

KimberleyBimson, Reading, United Kingdom 18/10/2017

I was expecting the hotel to be a bit dated which I believe is reflected in the price however my first impression was positive as the lady on reception was a credit to the hotel and was professional yet informative. The room was perfectly fine for what I needed it for (a place to get ready / sleep for a family event ) and I left the room feeling positive about the hotel. My opinion changed when I met up with family in the bar before our event I ordered a bottle of Prosecco (£35) but found the lady behind the bar to be very hostile. As well as not being very friendly she watched me struggle to the table with glasses and bottle and didn't offer to help or even open the bottle or offer a wine bucket . After a lovely family meal we came back to the bar and the same member of staff was hostile to another member of our party - and didn't even open the bottle for us (and had even seemed hostile to a bride who was also in the bar - on her wedding night !! ). Room service was good value and everything else was good (the hotel is a bit outdated but 99% of the staff made it a 4/5 experience) but a hotel is only as good as the weakest member of staff who deals with the public therefore it's only a 2.5/5 because of this )

"Pre wedding stay"

robert j, Stansted Mountfitchet, United Kingdom 18/10/2017

Stayed at this hotel the night before and the night of a friend's daughter's wedding at Layer Marney It's true the hotel looks dated and could definitely do with an up-grade but despite this - we found our room (executive room with air con + £30 per night from the standard room), to be spacious, comfortable and fine for a two night stay. Having seen some of the trip advisor comments - we were expecting the worst from the catering - but the staff were friendly, the food was much better than expected and although as said, it's a bit dated it was OK for what we wanted. This being said - our view is that it is expensive for this standard of hotel. If you were to book a Premier Inn the rooms would be better but the catering similar. However breakfast was excellent and we came away much happier than we had expected. Don't write this hotel off. If you can see past the dated architecture and décor - it does what it says on the tin.

"Adequate but dated"

Jax H, London, United Kingdom 16/10/2017

Stayed one night due to local wedding. Perfectly adequate but dated. Needs a good update. No decaf coffee in bar!! These days this is an essential item to offer customers, felt like a bit of a time warp.

"Business stay "

Dan_Oliver1, Luton, United Kingdom 12/10/2017

Really nice looking hotel inside and out hotel and cosy bar area. The beds were extremely comfy and rooms were nice and clean with bug bathrooms. Couldn't ask for more of a one night stay. Free parking on site


johncraighooker, Haslemere, United Kingdom 09/10/2017

Stayed here as part of a group holiday last week. Food was awful. The wardrobe in my room had no doors on it, they ran out of toilet rolls & one day my bed was not made.Staff were all very pleasant & polite .... but it wasn't their fault, just very poor management. This is a 4 star rated hotel - I wouldn't give it one. Come on Best Western time you sorted this one out!!

"Incompetent and inexperienced staff. Terrible customer service"

User 06/10/2017

This is the 1st time I have written a negative Tripadvisor Review. I do so, as it is possibly the worst hotel I have ever stayed at and because Best Wetern have ignored my concerns repeatedly This hotel is a shambles. The staff are nearly all young, inexperienced and incompetent. - I waited 30 minutes at the swimming pool front desk as nobody was there. - At night, when we came back we were told that all hotel key cards did not work and that we would be let into our rooms 1 by 1, by the manager with the master key! Worst of all, I was overcharged by £20 for a bill at the bar. I called up Best Western expecting a 5 minute conversation, and a quick refund. 1 month later, the hotel replied and said that I had ordered a bunch or stuff, that I did not. I explained to Best Western many times, that they had made a mistake, but the hotel did not reply and did not send a receipt. The overcharge is not large, but Hilton/IHG would have refunded the money without question We only stayed at the hotel for 1 night, but this place is clearly a shambles

"Ok grub, good service"

ChrisKH63, Thornaby on Tees, United Kingdom 03/10/2017

Visited with a colleague whilst in the area as we had time for a catch up. It was very busy with a couple of coach trips in so chose to just order a bar meal. A feta cheese salad for me (there wasn't too many vegetarian choices) and a pasta dish for my colleague. Meals arrived quickly, were good size portions and good quality. Reasonable price, good service nothing not to like really.

"This Noisy Hotel needs to Re-examine itself."

carol s, Worcestershire, United Kingdom 03/10/2017

Stopped here as part of a big group of friends. Ours was a nice 'Executive' room with plenty of space & good standard of cleanliness. Absolutely amazed that it's been described as "very comfortable" as our duvet was heavy, lumpy and did not do justice to the reasonable quality of the mattress. Woken up in the morning by music blaring, was about to complain about the people next door when realised it was the horrible piped music in the corridor outside. Had a day out & returned wanting a rest before going out for the evening. Lay on the bed but blaring music was still awful. Eventually someone complained & it was turned down. Sunday night a group of us met up in the was playing again, AND a radio, simultaneously!!! We couldn't hear eachother speak for the noise. After 3 complaints the music was turned off but the radio was on another system. Eventually that was turned off too. Who on earth are they aiming to please? We were probably the youngest people in the bar, but the genre of music was aimed at a far younger demographic than us. Quiet, background music is one thing, but this headache-inducing intrusion into conversation ruined the evening. All this racket, no available lifts or help with suitcases, only 1 towel put in a room booked for two, added to the fact that 3 of us each had to return to Reception because our key cards failed to work, makes me wonder what on Earth the management of this place think they are doing. This hotel need to buck its ideas up if it ever expects to get repeat business.

"Great cut and colour = a great experience"

Paula B, Reading, United Kingdom 27/09/2017

We are staying at the hotel for 4 nights and saw that there was a hair salon in house so I decided to have a bit of a pamper. I booked for a cut and colour and was booked in with Heidi. I had read the reviews beforehand and was very pleased that Heidi would be cutting my hair. Well, I wasn't disappointed - she was warm and friendly, listened to what I wanted, offered some ideas (which I went with) - she is very skilled (and talented) and, should we return to Marks Tey, I wouldn't hesitate in having Heidi cut my hair again. I left the salon feeling relaxed and happy. Thank you, Heidi :-)


joshabrel, Colchester, United Kingdom 26/09/2017

Absolutely a terrible hotel. I was served today by a young girl that was rude, she stunk of smoke. 4 star hotel more like 0. The state of the uniform is horrible. A poor boy and girl was doing the restaurant by themselves. I was with coach party, never been disappointed. Saw one of the staff assault one of the other staff. Sort your staff out and the way they smell.

"Very comfortable stay at the Best Western Marks Tey"

Elizabeth N, Colchester, United Kingdom 26/09/2017

Stayed for 1 night B&B at this Hotel.....very comfortable rooms and very clean. Staff were very friendly when booking in and the hotel had a nice atmosphere, plenty of parking and easy to get to...The choice for breakfast was excellent and all fresh cooked...this was help yourself and my only complaint would be that a machine for helping yourself to tea, help yourself to everything in fact which can be tiresome but of course very would have helped when we arrived in the large dining room to have some help with where everything was...but it was all very tasty.....


n3dsd, Sheffield UK 19/09/2017

Just really OK. The room was comfortable and clean.. Needs a bit better soundproofing.. We didn't really have time to test the facilities... Tip though.. DON'T rely on a Sat nav to get there as it puts you on the main A12...

"London stay"

User 19/09/2017

Stayed here in August with husband and kids. Lovely hotel in a nice location. Staff were very friendly and helpful. Hotel is clean and food is good. Used it as a base to visit London. Less than 10 minute walk to Marks Tey train station that brings you straight into Liverpool St. in the heart of London. Hotel has a pool that kids used and said it was lovely. Visited Colchester Zoo also which is well worth a visit for anyone with kids. Would stay here again.

"A relaxing weekend"

Norman I, Cambridge, United Kingdom 18/09/2017

I have read all the negative reports about this hotel and cannot agree with them. My wife and I found everything fine and would certainly return. If I really must search for a niggle...............only one armchair in a double room!

"Comfortable stay in slightly dated hotel"

David C, Bridgnorth, United Kingdom 18/09/2017

We stayed here for 3 nights. This is quite a large hotel with perhaps 100 rooms. The decor, furniture and fittings are rather dated and some things are showing signs of wear. But the room was comfortable and was kept meticulously clean and tidy. The staff were unfailingly kind, considerate, friendly and polite. The restaurant is large (of course) and perhaps slightly barrack-like for some tastes. Breakfast followed the usual pattern for large hotels - coffee or tea, cereals and fruit, cooked breakfast or cheese and cold meats, toast , croissants etc. The only small irritation was the piped music - fine for those who like vanilla pop music, otherwise a slightly tedious backdrop. For dinner there is either the a la carte menu or food from the bar/room service menu. The food from these menus was generally well cooked and well presented. Allergies and food intolerances were catered for. One surprise was the fettucini (on the bar menu) which turned out to be spaghetti apparently cut into short pieces - but it tasted fine! Would we stay here again? Probably if we are in the area. The kindness and personality of the staff make up for the small negatives. We certainly slept well in a comfortable bed and were not disturbed by the busy main roads or Stansted airport nearby. Thank you.

"Good for a 1 night stay"

dan o, Nottingham, United Kingdom 11/09/2017

Beautiful entrance to the hotel and lobby.. hallways are nice leading to the rooms.. Rooms are ok, bathrooms could be cleaner, toilet seat scrached and staines, tiles loose but comfort of the bed makes up for it.. Spa is ok and food is excellent in the restaurant..

"Best Western, Marks Tey"

chrissybrooks19, Dorchester, United Kingdom 09/09/2017

I have to say when I looked at/read the reviews before my visit I was somewhat concerned but I now feel the reviews were very misleading/unfair. Firstly the rates were excellent, very good value for money. The food/restaurant offer was good and very tasty and the free use of the pool/spa was a really delightful added bonus. The room was definitely a little tired and could do with a fresh lick of paint and new carpets, needing a general updating, especially the bathroom. There were a few problems like no telephone service to reception/rest of the hotel, a brief power cut, bathroom taps that initially wouldn't work, an incorrect room service order and a TV in a rather strange place but the room was very clean, the linen fresh cotton and the bed very comfortable indeed. Also as a double room there should be two chairs, not only one. What was exceptional was the staff who without exception were kind, friendly, helpful and fell over themselves to try and put things right and make things as comfortable as possible. I absolutely cannot fault them.

"A Short Holiday in Essex and Suffolk"

Royvenables, Doncaster, United Kingdom 05/09/2017

We were two members of a small coach party. The accommodation was quite good. Clean and spacious. The staff were obliging, We ate from a small menu appropriate to this kind of group but the food was excellent. Wedding parties are catered for at weekends and these can be noisy. But our room and dining room was well away from the throngs.

"Meal Out"

Debs M, Colchester, England, United Kingdom 04/09/2017

We didn't stay here but went out for a meal for our anniversary as they had been advertising locally as a restaurant venue. What a disappointment. The tables are old and rickety and don't have cloths and the salt and pepper mills were the ready filled ones you buy from the supermarket for a pound with the labels taken off. It''s like sitting in a jaded cafe. On top of which I had to ask the waitress ten minutes after we'd sat down if she'd take our drinks order and then when my husband ordered a Guinness he was bought a pint of Heiniken. The food was fine until it came to dessert, my hubby ordered cheese and biscuits but asked if it could come with chutney or pickle instead of tomato relish? When it came out she said "no" and it was served with the tomato relish on the plate regardless. Which neednless to say wasn't eaten. He'd rather it had been left off. After we sat back after finishing our meal the waitress came up at double quick speed and asked if we wanted the bill? No offer of coffee. We said yes, and when she'd gone we laughed as it was clear she wanted rid of us. We definitely won't be back. I had planned to take my daughter here for afternoon tea as a treat, but I certainly won't now I've had a meal there. We'll remember this anniversary meal for all the wrong reasons.

"Not great!"

Mat O, Woodham Ferrers, United Kingdom 30/08/2017

We booked this hotel to attend a friends wedding nearby. We had two rooms - one standard and one advertised as executive!! As you will see from my profile, I visit a fair few hotels for both business and pleasure, so think I am more than qualified to draw parallels. This hotel was a like a 70s throwback to the crossroads motel!! Our so called executive room was poorly equipped. No special touches or anything to justify why a premium was being charged. Our visit was in August. Outside the temperatures were quite hot. However inside the hotel was set throughout to 19degrees!! If I tell you I set my house to 20 in the winter - this may give you a feel for how hot the rooms were. We brought this to the attention of the reception in person. The attitude was dismissive - that's what we've set - it's not changing. The engineer was even more offhand. In our executive room the air con unit was thoughtfully fitted inside the wardrobe. Making the room super stuffy. In our second room they were given a cheap desk fan. As we were part of a large party of 50 guests we thought it would be nice to have breakfast together before going our separate ways. Despite 5 calls before the day, the promised seating area was not arranged. Our guests joined a buffet queue at 9.30am and by 10.30 many were still in the queue waiting on basics like cutlery and food (essential to a buffet). Staff were mostly rude. When asked why it was so slow and no food - no excuses. On leaving we reported all of the above to reception. I wasn't the only one and many were saying the same. Attitude was again dismissive. In summary - unless you really to or you are a crossroads fanatic - don't stay here. Did bring this to the attention of their head office when surveyed - and apparently it is being investigated. As of now - no response!

"Excellent hotel - definitely worth a visit "

getv1, Southend-on-Sea, United Kingdom 29/08/2017

From the out side it could be anywhere but inside it is absolutely stunning. The staff are helpful and friendly but nothing to write home about. The rooms, a double, was spacious and comfortable with a comfy bed and large wardrobe. If you can get a room with a view - it is stunning, a metaphor for the Essex county side. Breakfast was lovely and the location was brilliant less than a minute drive from the zoo and the city itself. I would definitely recommend a visit.

"Very comfortable stay."

billymacd2811, Fortuna, Spain 29/08/2017

Stayed for a couple of nights in August 2017. The hotel had wedding parties both (days and) nights, yet despite being fairly busy with the functions, we cannot find fault with the location, accommodation, staff, or food. Drink was a tad expensive, but then when you live in Spain...British prices do seem a little high. Staff were great...very friendly and informative. Food was very good. We ate at night in the restaurant and also had breakfast: good sized portions well presented and served in the evening, and a hearty (buffet style) breakfast. And for this, the price was very reasonable indeed. Would be happy to recommend the Best Western Marks Tey Hotel. Will use again if in the area.

"Essex Date"

Jane B, Ipswich, United Kingdom 29/08/2017

I met a friend for the first time as this hotel was twixt our home towns . Excellent parking facilities. Very welcoming , clean and spacious lounge . Personal bar service and the staff were first class. Excellent and easy to get to .

"Wedding "

Kira F, Colchester, United Kingdom 28/08/2017

Myself and my now husband, had our wedding at this hotel on 26th August 2017. The day was perfect, the staff were fantastic, nothing was too much for them. All of them all had smiles and were so helpful from the start to finish. The food was amazing, the DJ Sean was brilliant, the dance floor always had people on it the entire evening. Sharon made everything so easy for us whilst booking the venue and going through all the details of the day. On the day Dinesh was running everything and it went so smoothly. We do feel the need to say a special Thank you to Beth, she was there from the day before the wedding until the day after. She was AMAZING! Literally nothing was too much trouble, checking to see if we were okay, if we needed anything, she was truly fantastic and worked so hard! We are so happy we had our wedding here as the whole day was amazing. Thank you guys so much for everything. Mr & Mrs Scott

"Good value but turning money away. "

miss15Jane, Richmond-upon-Thames, United Kingdom 25/08/2017

We stayed here on the 15 th July ( a Saturday )for a wedding in Colchester. Our overall experience was good. The room was a good size , immaculately clean as was the well equipped bathroom. The main areas were fresh, bright and comfortable, a little clinical. Our ground floor room was quiet and well ventilated. The reception staff were helpful, genuinely cheerful and efficient, a rare and precious commodity in the hospitality business .We had arrived 2 hours early expecting to drop off our bags but our room was thankfully ready. The hotel appeared full as there were other weddings happening in the area. Breakfast was adequate, let down by the provision of lurid squash rather than juice. We paid around £90 including breakfast which represented good value I think. But here's the strange thing.Three of us returned a bit earlier than some of our group for a nightcap. This was around 10pm. We sat down in the bar area from which you see the drive into the main entrance. Taxis started arriving bringing guests back from various weddings and the three bar staff swung into furious action closing up the bar , switching off lights, pulling the shutters down etc. This strikes me as crazy. The hotel is out on its own with a captive audience willing to spend some serious money in the bar at 10 pm and they close ! Best Western you're missing a trick. I'm sure most of the guests were like us, just wanting a night cap and spend a little more money. Of course there are issues with guests from time to time , but that's the hospitality business for you !

"Sadly, very disapointed."

Julie-Lou0423, Colchester, United Kingdom 22/08/2017

We arrived as a party of 13 celebrating a 50th birthday for afternoon tea. We were shown to our table & an assortment of teas were bought to our table. I asked for a coffee , as I don't drink tea which was also bought. Our 'starters' were brought out which included fish & a fruit cocktail. for me as due to an allergy I couldn't have fish. Our afternoon teas were bought out also a fish free tier for me (as requested before hand) One of our party was also gluten free (also requested & hotel advised of before) When my friend enquired about her 'Gluten Free' afternoon tea the waitress looked shocked & said they didn't know about it! She disappeared and come back ( much later) with a teaplate consisting of 3 finger sandwiches, 2 cake bars & a jam tart! It simply looked as though someone had driven to the local Sainsburys up the road, bought a few bits from the GF range & chucked it on a plate & bought it out to my friend! No scones, jam or cream were included. Awful presentation. The afternoon tea was yummy, although the cream slice & fresh stawberry tart literally collapsed as soon as you picked them up, they were very tasty. We had a mini fruit trifle afterwards too. I found the staff very quiet but polite. The hotel overall is very tired looking but clean as were the toilets ( although BOTH hand dryers appeared not to be working) There also appeared to be a 'Musty' smell in the main bar area of the hotel & the chairs looked very tired & old also. I noticed upon leaving the coffee/tea machine also offered other coffees, latte etc BUT these were not offered to me when I asked for a coffee! On settling our bill we asked for the make shift Gluten Free afternoon tea to be taken off...which it was. I have had many afternoon teas in various places & I am sorry to say that I would not have one here. again.


User 17/08/2017

Went to a wedding fair there earlier this year and was told by one of their staff specifically where to park. And i got a parking ticket!-argued it with them and was assured they would drop the fines especially as everyone who went got fined! Fast forward to now, ive had endless communications and promises from their general manager Efran that it'll be sorted out, fines increases over time and now they've just decided they're not going to do anything and "don't care if it looses us customers" tomorrow I'll be contacting newspapers and hitting hard on social media! HORRIBLE STAFF- MANAGEMENT IS AWFUL AND I wouldn't stay there if someone paid me!!!!

"Needs A/Conditioning"

Vdoo, Newquay, United Kingdom 12/08/2017

Pleasant hotel clean rooms but hot and needed the fan on all night to get any sleep. Food was good with a choice at dinner & a wide selection @ breakfast.Drinks in the bar reasonably priced for a hotel, also out group had 20 percent of wine

"Afternoon Tea"

LCBrown12, Colchester, United Kingdom 11/08/2017

We visited for a birthday on Friday 11th, and were not overly satisfied. We had previously asked for 2 vegetarian, when the starters arrived there was fish, however they did bring out 3 fruit cocktail starters instead for us. The lady then explained the teas and they were all these different flavours which all tasted strange and not particularly nice... they then brought the main tiers out which all looked lovely, the sandwiches were nice (vegetarian was egg mayo, cheese and tomato and cucumber) however they do not give you more, so it was around 2/3 sandwiches each which is not much. The cakes were banoffee pie, chocolate eclair, a cream slice and a strawberry tart, all of the pastry on each was soggy and you could barely pick them up.. but nonetheless nice enough once we'd scraped them off the plates. With 2 big scones at the top. We then had a dessert of a little mini trifle which was nice. Slightly disappointed in the lack of cake and also slightly annoyed that when we left we realised they had charged us the standard £11.50 for a children's one too. We felt this is a lot for a child considering they don't drink tea and didn't eat the starters or fish sandwiches.

"Marks Tey Hotel"

Elaine R, New Milton, United Kingdom 10/08/2017

This hotel badly needs an update to a more contemporary style. Fitness centre staff very helpful but standard of changing rooms reminds me of old type changing rooms at school. Hairdryers not working and very old type of hairdryer in room.

"Good for our stay"

BURSLAND, Letchworth UK 06/08/2017

Only stayed for one night , for a local family do in Colchester .Didn't do much in the hotel other than sleep have breakfast and a few drinks in the bar. Room was nice size , on the first floor with a comfortable bed and clean bathroom . Room overlooked the rear of the hotel and was quiet. Bar prices were reasonable for a hotel with a good choice of beer.Booked room only , but decided to have breakfast before leaving.Paid at reception and for £10 each thought it was good value .Spacious eating area and good buffet choice . Deserving of special mention was Alison on reception . She allocated us a room so that our relatives who hadn't arrived could have an adjacent room .She was very friendly and professional a definite credit to Best Western.Only slight criticism was the hotel seemed very warm in all areas , in the bedroom we had the window open and the fan running all night.In conclusion I would defiantly stay at the hotel again and maybe next time try some of the things missed this time.

"Last minute stay"

K D, Wakefield, United Kingdom 05/08/2017

Booked this hotel only about 4hrs before arriving due to a last minute change in plans. Arrived before the official check in time but my room was ready, upgraded as I'm a Rewards member. The room was spacious and cool, which was nice as it was very warm outside. Decent size bathroom and the lounge area had a table and two chairs at the window. The view was of the car park though, but don't know if there would be any better views due to the location of the hotel. I didn't eat in the restaurant during my stay but did have a sandwich in the bar which was very nice. The only problem I had was the noise from the traffic in the morning. I had to get up at 7am but was unable to sleep after about 05:30 both mornings. When I checked out the receptionist did ask if everything had been ok with my stay. When I said I'd had trouble sleeping but didn't think the road my room was facing would have been that busy she just said that will be from the A12 behind the hotel. Perhaps they could update the rooms with secondary/internal double glazing


pete3lions, Wickford, United Kingdom 31/07/2017

We booked here for one night for my sisters wedding. We arrived at midday and they managed to have a room ready early for us. The rooms are ok but I think a bit dated. Need upgrading. Reasonable price for one night. Didn't have breakfast

"Wedding stay "

Summer1997Louise, Braintree, United Kingdom 29/07/2017

I recently visited here while attending a wedding at the hotel. We stayed for two nights. The beds were very comfortable and the rooms were clean enough to. The breakfast was lovely both days with a buffet fry up and continental options to. The staff were friendly and helpful however when informing reception that one of the TV's in the suite did not work we were told someone would come and repair it ready for our second night however nobody came, considering the price paid for the room we did expect everything in the room to be in working order. When trying to book my room over the phone, it took 5 different calls and being put on hold for long periods of time which racked up quite a phone bill! I'm still unsure as to why it was so difficult to reserve a room. Overall the hotel is nice with good leisure facilities and the wedding was organised to perfection and the food served was of very good quality.


intelligentgirls, London, United Kingdom 28/07/2017

This is a tired hotel. The paint on the fascia outside is peeling and that is pretty much mirrored throughout. The rooms are adequate size, have most things you need inside them. Décor is very much tied to the 1980s/90s. Bathroom seems dirty but that could just be the lighting, there is also a smell of mould from the shower curtain. Breakfast was plentiful but the quality was not great.

"Afternoon Tea - Great Price"

Bobsiem, Colchester, United Kingdom 28/07/2017

4 of us visited here for afternoon tea and we were all impressed by the great value if is. There are 6 different teas to choose from including Walnut and chocolate, Amaretto and cherry, we then received a starter of prawn, crayfish and salmon cocktail served on a spoon. The tea tray followed with a selection of sandwiches (egg, salmon/cream cheese, cucumber, cheese and tomato) cakes (strawberry tart, chocolate eclair, banoffee tart and cream slice) and scones with jam and clotted cream. When this was all finished we then received a dessert of trifle, water was plentiful for tea and we were not rushed in anyway. This was all for the fantastic price of £11.50 each.

"Overnight stay"

Christine071249, Aldershot, United Kingdom 18/07/2017

The hotel was clean and the rooms were good, The beds were particularly comfortable. The staff were very welcoming and helpful, and for the price we paid for the room very good value. Breakfast was not included in the room price but was available at an additional cost, which was good with wide selection.


Brian D, Llandeilo, United Kingdom 11/07/2017

This place is beyond very grubby the water dispenser in the pool area has green algae in the drip tray 2 days on the trot just not cleaned! staff on there mobile phones not working! Poor poor show, and the whole place needs to be refurbish! staff need training! get yourself a manager that can change things! breakfast consisted of a poor sausage stewed bacon under cooked! the rest just ok! has not changed since my last review!

"Lovingly maintained older property with fantastic service"

Richard W, Frankfurt, Germany 09/07/2017

Overall, no major complaints on a one night stay, hotel is ca. 45 years old and in very good condition, clean and well maintained. If you are looking for something new and shiny give this place a pass. Service was fantastic, a request for an iron had someone at my door two minutes later. Super deal on 3 course meal, service and food quality was good. Breakfast buffet the next morning was without a flaw. Bathroom had bright lighting and plenty of towels. Had a room on the backside so somewhat of a view and lots of bunny rabbits hopping around in the grass. Only disappointment was I had booked an Executive Room and the workspace was not very good nor was there a proper chair, great for doing make-up though. Photo submitted.

"Relaxing, Great Customer Service"

Kevin J, Playas de Orihuela 04/07/2017

I booked the Best Western Marks Tey for a break for my wife and I to "just get away" for a weekend but not having to travel far. We booked on the Best Western web site a 2 night stay with afternoon tea. The afternoon tea was on the day of arrival. Knowing that we were arriving late we phoned ahead and asked if it could be moved to the second day. The hotel were happy to make the change without any fuss. On arrival the receptionist was friendly and informative. Our room was comfortable, decorated and furnished in a traditional style. The rooms were very clean, the TV was on the small side with limited channels. The restaurant is well located and decorated ( the tables had white linen, and not a work canteen type affair), The English breakfast is a buffet and is better than most breakfast buffets. The afternoon tea was very enjoyable and the evening meal of our first night was very good. The staff in the restaurant were attentive, very friendly and approachable. We made good use of the leisure facilitates that are in a modern building next to the sleeping accommodation. There is a small gym, an indoor pool, steam room and sauna. The hotel provided towels. Although the hotel was busy the leisure facilities were quiet so we almost had the place to ourselves On our second night we drove into Colchester for our evening meal. Colchester has a great range of restaurants and bars, most of the chains and a number of smaller independents. We opted for a small family run Italian. My wife booked herself a couple of treatments in the onsite spa, which she was happy with. The Best Western Marks Tey provides very good value for money for a relaxing break, We would definitely visit again for a weekend break.

"OK but no thrills "

Aeon_Flux2, London 02/07/2017

Positives: - decent breakfast - lovely reception staff - clean - easy to find - the hotel respected my request to locate us in a quiet and accessible room Negatives: - feels like a 2/3 star hotel (was supposed to be a 4, god knows how) - our room was beyond dated, the deco has not been probably changed since The Dynasty was on TV - we were given one tiny bottle of a shower gel and one shampoo for 3 people. No body lotion, no hair conditioner but equally, no shower gel either. - there was a huge hole in the cot we were given - 4 stars? Really? - seriously overpriced for what it is - it does look a bit like a truck stop as someone said either l, I am afraid - there is a disco ball in the breakfast room that magically transforms into a function room in the evening Having said that, I had a pleasant stay and a good night sleep despite a wedding and a birthday taking place in the building. I just wish my room was prettier or the star rating/ price reflected the reality.

"Pleasant hotel. Needs updating."

GenestealerUK, Greater London, United Kingdom 22/06/2017

I have enjoyed my stays at the hotel. I have been here for 2 weeks whilst waiting to move into my new home. Positives: * The rooms are decorated with hardwood furniture with plenty of storage. The furniture is solidly built and the beds are comfortable. The AC was not working but fans were provided in the rooms so I was comfortable and not at all overheated even during the hottest days since 1995 (apparently). * The housekeeping is very good. Everyday the room was cleaned to a decent standard with fresh towels and linen. * The restaurant is good and reasonably priced. They have a 3 course meal offer with 2 drinks for £25 a head and the food was great. It was well portioned and I felt like I had my moneys worth * Free wi-fi for guests. * There are on site spa facilities which my wife and I took advantage of. The treatments were good value. * The staff are friendly and I have felt welcomed at all times. Negatives: The technology in the rooms needs updating, if you don't intend on spending much of your time in the room then this won't matter but otherwise, * They have satellite television but most of the channels don't work. I think it needs realigning to be honest. * The TV in the room is very small by modern standards and it does not support HDMI. So don't expect to plug in your firestick or any devices. * This is all good if you only watch BBC1-Channel 4 but those of us with Amazon or Netflix are out of luck - Especially since the Wi-FI connection can be a bit slow at peak times.

"Disgusting "

1322DOLLY ., Manchester, United Kingdom 21/06/2017

Treated like a child by the receptionist (small uncouth lady) Noises all day long (worked nights) Breakfast was cold (was one of the first in) Staff would rather eat food hiding behind a coffee machine than serve guests..!!! Food was never right, Over the 4 nights I stayed Each night the food was either done wrong (allergies:-cheese tomatoes) were placed on my sandwich, Wrong bread used (always brown) And the best excuse was that the sandwich was misplaced.. Sadly the manager offered a free night with my family..? (I live in manchester 10-11 hr round trip, I turned it down, they never got back in touch) Absolutely appalled by this place, the time before when I had to stay here, there was a wedding on and when I rang down to complain about the children running up and down the corridor the reception said "well it's a wedding want Di you want us to do Avoid at all costs

"Hotel and Spa? More like truck stop"

nathancl94, Leicester, United Kingdom 21/06/2017

Over priced and low quality. We checked in and were told the room we paid for was full booked so we were down graded. We went for dinner and it was over priced and poor better food in your chain hotels. The breakfast for £10 per person was awful for £10 you could go to a cafe and get a fresh cooked breakfast not a soggy, stale and cold buffet. The rooms are out dated and in need of repair. Unfriendly staff, apart from the Asian lady she was ace. Would not recommend for the money.

"OK but dated"

Graham S, South Ockendon, United Kingdom 19/06/2017

The hotel was easy to find being just off the westbound carriageway of the A12 and is a large building maybe built in the late 70's or early 80's. In it's day this was probably a luxurious place to stay, there is a rather grand lobby area which leads to a decent bar and a large imposing staircase leading up to the first floor rooms. So, first impressions are rather good. The rooms themselves are of a good size with all the usual amenities plus a small table with two comfortable armchairs. The TV is quite small and a bit out of date and was positioned in a corner of the room opposite the bed, an odd location but not too off-putting. The bathroom is a good size but the shower is one of those over a bath and the bath itself is quite high-sided so not the easiest to clamber in an out of. There were soaps and washing gels provided and the towels were nice and soft. However, the aforementioned TV didn't work in the room we were allocated and it was only after the third request that somebody arrived to have a look at it. It was faulty and so we were given a new room within a matter of minutes with no fuss. However, whilst our new room had a functioning TV it also had a large table mounted fan, something our previous room did not have. We were told that they didn't have enough fans for all the rooms. It was a hot sweaty night and the fan was a godsend (no aircon), goodness knows what our night would have been like in our first room! So, it's an OK hotel that is showing it's age and probably could do with modernising. It's by no means a bad place to spend a night but, with other options available nearby, it could be better.

"Good hotel but issues with security and slipping standards"

User 17/06/2017

Stayed at the Best Western Marks Tey 4 nights 12th thro' 15th June 2017 as a member of a Coach Party. Hotel is 6 miles south-west of Colchester adjacent to the A12. Rooms at the rear of the hotel experience constant road noise. Impossible to sleep with windows open. Ground to the rear is grassed/wooded and beloved by rabbits. Hotel has an annex with fitness suite and a small pool. Public Areas are clean and well maintained. Staff are friendly Reception is short on signage, room locations etc not apparent. Bar is comfortable with typical hotel prices. No evening entertainment and nothing of interest within walking distance. Complimentary Wifi is available Room;- Clean and fresh with tea, coffee etc, other facilities on request. Wall mounted TV too small. Wooden furnishings, good quality in their day now distressed. Unit tops would have been glass on green/gold leather. Only one top intact, one missing both leather and glass. Built-in Wardrobe (no doors) takes space from the en-suite. The wardrobe is in effect a hole in the wall with wooden surround. En- suite has usual facilities with shower over bath. Bed was comfortable and room had 2 easy chairs. Housekeeping was good Security:- poor! No safe in standard rooms, PVC window latch mechanism faulty and poorly maintained. Restaurant:- Nicely furnished and comfortable, food quality variable. Service, slow at times. Pared down menu for coach tourists so some missing items, Starters and sweets, generally good. Main course meat dishes, disappointing. Buffet style breakfast, missing cornflakes/porridge/kippers but otherwise OK.

"Afternoon tea"

Julie W, Colchester, United Kingdom 04/06/2017

A surprise booking, my two daughters took me here for a treat. It was lovely, a tray of flavoured teas, coffee could be ordered and hot water supplied and refreshed three times. The food was lovely, Sandwiches, fresh cream cakes, scones with jam and clotted cream and trifle, way too much for us to eat. The staff were attentive and helpful, checking on us regularly, and clearing away our mess without fuss. Very reasonable at around £11 per head, but also relaxing and very English!!!

"Tired hotel with no air conditioning "

Andrew7MM, London 04/06/2017

We stayed here for 2 nights and this was advertised as a "4 star" hotel. Sadly this is a very generous rating for this hotel. The whole place felt tired and in need of renovation. The rooms were very average and £90/night was a lot for what was provided. The nights were pretty warm and for a 4 star hotel, I would expect air conditioning to be standard. In addition there were very few toiletries supplied and we were only provided with 1 small shower gel between us. On the plus side, the staff were very helpful, the bath & shower were very good, the breakfast was pretty reasonable and the parking was plentiful. Overall this place needs an overhaul and it potentially could be a very nice place to stay.


ItaliandreamVenus_, VENUS!! 03/06/2017

Nice room with a very comfortable bed!!!! One thing on the downside was there was no separate shower in my bathroom. Apparently all rooms have a bath with overhead shower unless one is disabled. Shame I wasn't informed of this when I booked! Only two rooms throughout the hotel have facility's for the disabled i.e. a wet room. Apart from that I found the staff very pleasant,helpful and amiable.Particularly the lady behind the bar ....I believe her name was Tina.~ Thanks Tina for all your help....bless you! I would however recommend staying here as I found it was fairly quiet and all in all a good hotel.

"Tired rooms and hopeless staff "

Henchelson, Kettering, United Kingdom 31/05/2017

The room was clean but the hotel overall is looking shabby with very dated decor. The staff were disinterested and not very helpful. We had booked online before going and then were told when we arrived there was no room for us. After a long wait we were grudgingly told they'd found a room for us. It was particularly annoying as the hotel was clearly half empty.

"Wedding Reception"

Kevin B, Dovercourt, United Kingdom 23/05/2017

Myself and my partner attended a wedding reception here on Saturday evening. We booked a room on a bed and breakfast basis to save on the hassle of making our way home and to make the weekend even more special. On arrival there was plenty of parking available and the helpful receptionist made sure we I putted our car. registration into the system to prevent getting a ticket. Check in was easy and reception was very pleasant. Our room was spacious and clean and very comfortable. Tea and coffee facilities were available in the room. The main bar downstairs was comfortable and the lady behind the bar was friendly and polite. Decor was pleasant and there was plenty of seating available. The wedding reception was amazing. Great DJ. Lovely buffet. A good size room with a good sized dance floor to throw yourself around (I did) and plenty of staff available. Chocolate fountain was fabulous. A great night to remember for a long time. The next morning at breakfast, was really pleased with the choice of breakfast buffet available. Everything was well presented, hot and tasty. Again, plenty of helpful staff around to assist. Would definitely recommend this hotel for a stay over and for that special function.

"Fix the sauna timer!"

CallmeMattx, Cambridge, United Kingdom 04/05/2017

Stayed here with my family a few times and it is excellent value. Everything is as expected and a nice pool. Only qualm is that I didn't know when I'm cooked in the sauna and has been broken for months.

"Two night stay"

jojo5557, Greater London, United Kingdom 03/05/2017

We stayed here in 2009 for two nights and found the hotel to be very comfortable. The staff were friendly and professional. The rooms were dated but very clean and comfortable. We will stay here again.

"Afternoon tea "

Rose150, Thundersley, United Kingdom 01/05/2017

Had a very nice time the staff we had were very helpful the food very nice would like different cake choices as we come twice a month As best place to meet up with mother. Very good value for money. Easy to find

"Perfect wedding!!!!"

User 01/05/2017

We had our wedding ceremony and meal here and Sharon was amazing from start to finish in organising everything and the team on the day we're all wonderful. Attending to all our needs and they all made our wedding just the perfect day. We really could not have wished for anymore. All our guests stayed here overnight and had a wonderful breakfast all together in the morning. From the initial contact with Sharon to when we checked out the day after our wedding it was absolutely perfect and we highly recommend anyone who is looking at this venue for a wedding, you will not be disappointed. Such a perfect day!!! A massive thank you to everyone here and who was involved. You were all amazing.

"Afternoon tea"

e m, Essex, United Kingdom 23/04/2017

Had been really looking forward to this but this was a real disappointment! Many problems from ice crystals in sandwiches, to rock solid scones, dinning set chipped, and unknown cake variety with off taste. Few staff and many were very scruffy and inappropriately dressed non existent skirts and large holes in tights scruffy unwashed hair to top it off wiping nose on hand numerous times they used foul language in front of guests moaning about the dress code and wanting to assault another member of staff as they were aloud a blazer to wear totally unprofessional!! One worker turned up on shift then walked in grabbed a bucket and began washing there car!!!!!! Complaint to manager who was less than helpfull! A 4* hotel, I think not somebody really needs to reconsider the rating.

"Marks Tey Best Western"

JACKSTAR34, London, England, United Kingdom 20/04/2017

We returned to his hotel again, and once again had a lovely couple of days there. Only problem was that out room was the last one in a very long corridor and was quite a trek. Will definitely try to make sure we don't get that room again,

"Comfortable, good service, good facilities"

Evanses, Felixstowe 18/04/2017

We chose this hotel as we had stayed before. The staff were very accommodating, changing our room with no fuss to the quieter side. There is some road noise from the A12, which disappears on the quieter side. The breakfasts were fine, with requests for veggie sausages and poached eggs happily provided. The pool, steam room and sauna were quiet and open for long hours. The tennis courts could do with refurbishment but we still had a decent hour on there. All in all the hotel is comfortable, the staff excellent, food fine (we also had an evening meal), and we will certainly stay there next time we head to East Anglia. We booked via Superbreak, gave us a really good price and included an afternoon tea, which was rather wonderful !

"Mr glen James-allen"

User 18/04/2017

Had a great 2 day stay at hotel. Staff were very friendly and helpful. Food was excellent. Permit parking but is free. Close to shops etc. Loads of places to visit. Rooms very spacious and very quiet.

"Average Best Western"

Andy N, Monmouthshire, United Kingdom 15/04/2017

Room was a little tired and noisy (104), the walls were exceptionally thin. The staff were great. The room was clean and warm. The car park was a little strange in that they employ an outside subcontractor to 'police' the area, make sure you register your car as soon as you arrive.

"Bit tired looking, but staff very good"

Iloveitaly65, Lancashire, United Kingdom 15/04/2017

Stayed for 4 nights in April. Bedrooms bit tired and dated, but clean and comfortable. Tea, coffee and milk in good supply in the room includes decaf. Food - breakfast extremely good with many choices, evening meal Ok, but limited choice for the group I was with. Drinks in the bar a bit dear but that's to be expected. The staff are the mainstay of this hotel , very helpful, friendly and obliging. Nothing too much trouble, refilling the breakfast containers as soon as they possibly can, keeping diners informed when an item, like the croissants had arrived. all credit to them. Hotel situated in a nice area, it was good to walk out locally as the evenings were nice and warm. Friends said the swimming pool was very good.Recommended

"2 Night Stay with afternoon Tea"

HannahBuckley78, Bedford, United Kingdom 12/04/2017

Used as a base camp while visiting Colchester zoo which is only 4 miles away. We really enjoyed our afternoon tea and the staff were very attentive.Our room was clean and comfortable and the breakfast was very good. Staff throughout the hotel were helpful and polite Hotel had a lovely pool which seemed very popular. Bar food was disappointing (we ordered sandwiches and the bread was so thin it could have been a Tesco thin slice loaf) not what we were expecting, however maybe we were just unlucky! Would definitely go back when next in the area.

"A weekend break"

Mary2683, Tamworth, United Kingdom 12/04/2017

We met friends here for a weekend. Good food in the restaurant and the bar. Wendy Ho made our evening meal very enjoyable with her friendly conversation!! The rest of the staff were also efficient, friendly and helpful. The hotel has bus stops right outside for easy access to Colchester town centre (6 miles away). The rooms were comfortable and clean with free wifi. Would recommend this hotel and would stay here again.

"Passable Hotel, but needs modernising and noisy."

Marky_Mrk1, Brentwood, United Kingdom 10/04/2017

An overnight stay while visiting relatives nearby. Reception service was below par, and we did not feel that welcome. The receptionist that served us did not seem happy and even pointed to the room number instead of simply saying ‘here are your keys, room 123 sir'. A stark contrast to where we stayed the night before. When entering the room it was very hot due to the sun beaming through the windows. Curtains on south facing rooms on hot days should really be pulled closed. It was very noisy when the window was open. In fact the room was quite noisy with the window closed. This constant thrum coming from the A12 and an extractor fan somewhere on the building that ran all night. The room was clean though and had everything we needed for a quick stay. The general condition of the hotel was clean, well maintained but in need of a refurb. We thought £10extra for breakfast was steep considering the room was already £70+. So we went to the highly recommended Bungalow Diner a short walk up the road. A noisy but clean roof over our heads. Thankfully only for a night.

"Weekend away"

937gradyb, Cambridge, United Kingdom 03/04/2017

Perfect place to stay for couples or anyone looking for a posh but relaxing break. Bedrooms were extremely clean along with the rest of the hotel. Would definitely come back and would definitely recommend to a friend.


Stephen453, Cambridge, United Kingdom 01/04/2017

It is old fashioned and dated, but that is its charm. Rooms are excellent, well fitted out, well decorated and clean. The staff are very attentive. The leisure centre is superb. If you have time try the afternoon tea, it is superb.

"1 night stay £100 for parking fine"

User 28/11/2016

I was booked 1 nights stay through work. Filled in the tablet at reception for my vehicle registration. 1 month later I have received a parking fine for £100. The times given for the fine I was at work. Now I have to gather evidence too support this. I have better things to be doing with my spare time. Also no "welcome" when I arrived just "have you got your details" straight away. 10 minutes up the road is a Holiday express. They where lovely and always said hello and welcome. After a long day or drive this nice welcoming goes a long way. You won't get this at Marks tey hotel.

"Afternoon Tea"

Marlene C, Brightlingsea, England, United Kingdom 23/11/2016

This is a hidden gem, the afternoon tea was outstanding and certainly under priced. We had tea for 7, 5 adults & 2 children and there was plenty of food, which included sandwiches and cakes with a lovely scone, we had a choice of 6 loose leaf teas, delicious and choices of other tea bagged tea. It was not rushed and we had a great time enjoying the tea and the company.

"Parking issues"

User 22/11/2016

My wife and I have been going to the Marks Tey hotel for years to the events evenings and parties. Great Nights and we would book a room. We often pop in for a Bar meal with our Sons and grandchildren. Now they have decide that booking you car in at reception for just an evening meal is a great way of upsetting customers. Now you can get a £100 fine for a Bar meal like we did. How clever is that. The whole family will never go back again.

"Average hotel "

Michael G, Northop Hall, United Kingdom 20/11/2016

My fiancee and I came to Colchester for a two night stay, to visit her nephew who is in the army. First impressions are indeed of the Crossroads Motel! It looks and feels dated, I would rate it a 3 star personally, we didn't use the pool and gym so can't comment on that. On arrival we went for a drink at the bar, freezing cold in there! Most people kept their coats on, or buggered off elsewhere to find warmth! Prices reasonable though. The room was ok, heated towel rail and bathroom extractor fan both kaput, no air conditioning (something to consider if you're visiting in summer). The bed was fairly comfortable. I don't want to be too negative, the staff are, without exception, friendly and helpful. Also the breakfast was spot on. To sum up, if you get a decent room rate, then this is an acceptable, average hotel to stay at, just don't expect 4 star standards everywhere. Colchester by the way is a lovely town, great shopping, Xmas market on Saturday, highly recommended.

"Thumbs up but needs a spruce up."

Lee H, Hoddesdon, United Kingdom 13/11/2016

Just got back from an overnight stay here. Have to echo most of the recent reviews, staff helpful and friendly, clean hotel with visible cleaners, comfy beds, nice swimming pool, steam room and sauna but the room we stayed in could do with updating - just a bit dated. From the looks of it some rooms have been done so at the moment probably hit and miss on the room. Apart from this, all good and would stay again.


sarah m, London, United Kingdom 03/11/2016

Stayed one night early November. First thoughts were the hotel looks like crossroads motel from the outside! Paid extra for an executive double. You get water and one towelling robe for the extra money!? Room very dated and depressing, although the bed was very comfy and the shower very powerful. Breakfast perfectly adequate. Did not use the pool. I hope they upgrade all their rooms very soon. New carpet was being laid in corridor and stairs as we arrived. Couldn't was it to leave I'm afraid.

"Needs a bit of TLC"

Gary D, Milton Keynes, United Kingdom 31/10/2016

Stayed for a couple of nights in October and although the Leisure facilities were fantastic the actual bedroom could do with a revamp (threadbare carpets, screw holes in the walls and soggy mattress). On the plus side the breakfast was fantastic in both choice and quality so top marks to the kitchen staff

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Dear guest Many thanks for your review and comments. We appreciate your feedback and will certainly take your points on board and action where possible. We will shortly begin a bedroom refurbishment which will incorporate the carpets and decor mentioned in your review. On the plus side I am pleased you enjoyed the breakfast and leisure facilities. Kind regards Paul Leitch General Manager

"Stayed for wedding"

Maggieuk_8, chelmsford, essex 30/10/2016

Thank you to Alison and Connor for their courtesy and helpfulness. Great sleep on comfortable bed would stay there again. Stayed there for wedding reception. Food good and buffet excellent shame left over food was binned and not given to staff

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your comments and I am so pleased you enjoyed your stay. I will be sure to pass your comments on to the team members who assisted in making your stay more welcoming. We hope to welcome you back sometime in the not too distant future. As always to get the best rates available please contact us directly. Kind regards Paul Leitch General Manager

"Friendly staff clean rooms but now needing updating"

jetboot, harrogate 29/10/2016

Stopped on business and was upgraded. Room was spotlessly clean even though it needs updating. Comfy bed powerful shower. Ate in the bar and the food was good quality and the service was good. The hotel is now showing wear and tear and is need of money spent on it and in need of modernisation. I would happily return on business but not on a leisure stay.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments and I am so pleased you enjoyed your stay with us. We appreciate that certain aspects of the hotel require attention and we are currently embarking on a refurbishment program within the hotel. It would be my pleasure to welcome you back in the near future. As always please contact us directly to gain the best possible rates for your stay. Kind regards Paul Leitch General Manager

"Wonderful Staff, Spacious Rooms but...."

alastairrr, London, United Kingdom 29/10/2016

I stayed in this hotel for over 3 months every week from July to October 2016. I stayed in both standard and executive rooms and tried out much of what this hotel has to offer at a competitive rate. First the good points. Above all else the fabulous staff. From the super efficient breakfast front-of house supremo Clair, to the glamorous and knowledgeable reception staff - too many to mention the staff crewed an elderly and leaky ship from morning to morning with a cheerful demeanour. The rooms are spacious. Which after the standard Premier Inn rabbit hutch is very nice. The furniture is old-fashioned which I like, but there again everything about this hotel is old-fashioned, which when it comes to the plumbing and heating is not a great asset. But rooms do have a full size bath which is a great asset. It has a swimming pool. Yes an old-fashioned (of course) heated pool and small gym which is free to use when you stay. So most mornings I swam and it did me good. It also has a spa, which I didnt try, and a large restaurant which provides wholesome food at reasonable prices. Now the not great things. The hotel suffers from an unbelievable lack of capital investment. The rooms needed a facelift 20 years ago. Now they are desperate, with crazed washhand basins broken wardrobe doors, ancient light fittings, worn carpets, creaky furniture and wonky electrical sockets. In the public areas the wear and tear is even more visible with tired wallpaper and threadbare carpets mended with duct tape. Not good. On a couple of occasions the domestic hot water failed entirely and on enquiry with the engineers it appears that one of the boilers has been cannibalised to repair the second. The second is long life-expired and when it fails (inevitably) the whole hotel is without hot water. The hotel owners should hang their heads in shame. Hot water is a life blood of a hotel, and the investment to replace hot water boilers is very modest. A rolling refurbishment programme is very very overdue. Start in the plant rooms is my advice. Having said all that I loved the place despite its shortcomings and would, well probably would, return

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments and detail regarding your stay. We are indeed embarking on a refurbishment program of the guest areas and some works around the plant are already scheduled as security towards their continued operation. I hope we can welcome you back in the not too distant future and as always please contact us for your accommodation needs directly and we can offer you the best possible rate for your requirements Kind regards Paul Leitch General Manager

"a lovely hotel & a bed that was so comfortable!"

sharon3121, Chelmsford, England, United Kingdom 29/10/2016

we used this hotel to base ourselfs for a couple of days in colchester & the zoo... booked 2 rooms for myself & children & my mum ... both rooms clean & presented really nicely. they were both a nice size and clean! the beds were soo soooo comfortable too. there is not a lot in marks tey but the hotel do sell food & drinks services. the in room coffee was horrid , but again .. thats a minor thing & they do sell their own coffees/hot chocolates on site ... this hotel is only 20mins from colchester too , we enjoyed our stay here & we would definatly come back to stay again! the breakfast was lovely & lots of selections of hot foods & cereals/fruit /yogurts / fruit juices

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments I am so pleased you enjoyed your stay with us and I will be sure to share your comments with my team. We look forward to welcoming you back and should you choose to visit the area again please contact us directly and we will be happy to quote the best possible rate for a return visit. Kind regards Paul Leitch General Manager

"GB tours trip"

Judith C, Gloucestershire, United Kingdom 26/10/2016

We travel regularly with GB tours, they are reasonably priced so we don't expect top class hotels. We found the staff friendly and obliging. Our room which was on the ground floor close to reception was quiet and comfortable. There was plenty of storage space and a good shower. It was beautifully clean. Breakfast was excellent. Being on a tour we have a restricted evening menu which was adequate and well cooked. The decor generally is a bit tired.

"Good place to stay in essex"

sue2710, Romford, United Kingdom 20/10/2016

Stayed here to visit frinton and Walton and then to go to Chelmsford so in between the two. Treated ourselves to a massage which was lovely also had a swim in the pool. Plenty of choice for breakfast with no rush. Staff were all friendly and helpful.

"Very dated and tired"

MrMrsY, London, United Kingdom 16/10/2016

The sheets and the room were clean, but the hotel is very dated and the room carpet was thread bare! The towels were put on the suitcase rack so were not very clean! The "best" western it is not! We won't be back

Marks Tey H, Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Good afternoon I apologise that you did not find your stay at Best Western Marks Tey hotel to your liking. We are shortly embarking on a refurbishment programme which will address the deficiencies you found with your room and once completed we would be very pleased to welcome you back. Kind regards Paul Leitch General Manager

"Afternoon tea spa day"

Charlotte J, England 16/10/2016

I visited yesterday with some friends for the afternoon tea. The registration was fairly quick and was offered menu of free soft drinks which set the day off nicely. I forgot to take a dressing gown, I was offered to rent a dressing gown non refundable for £10. I personally thought this was very expensive especially as you didn't get your money back. We spent some time by the pool expecting that they'd be places to sit/lye down. The pool was freezing, which has such a shame as we didn't want to spend time in the pool for long. Half the swimming pool was out of use as there was swimming lesson going on. The sauna was really nice but the steam room was out of use, again a bit of a let down. The changing rooms were clean and tidy, but we wasn't informed prior to the spa day at you need a padlock for the lockers, luckily a friend had one in her gym bag. The treatment was really relaxing and the food was delicious.

"Friendly staff, good breakfast"

Martyn S, Portsmouth, United Kingdom 15/10/2016

As mentioned in other reviews the rooms are looking a bit tired and could do with a refresh however they were clean and comfortable and efficientlt serviced each day. The staff are all very friendly and helpful. The breakfast is plentiful well cooked and with excellent fresh fruit. We didn't use the pool or restaurant in the evenings so can't comment on those. Thanks for an enjoyable 4 night stay.

"I always enjoy my stay here "

User 13/10/2016

I have a lot of friends that live in Essex so I'm often up in Colchester. I have stayed here at least 5 times and it's always my first choice. Location is so convenient, literally just off the A12. Only a 10/15 minute drive into Colchester town centre. The car park is free, although remember to register your details on the iPad at reception, as they are now monitoring the car park. Apparently commuters were using the hotel car park to hop on the train, and this hotel gets very busy in the week due to conferences and business meetings. The furnishings are very plush; I'm sure some would say the rooms are very dated, but I actually like that. It reminds me of the comfort I experienced when I stayed in lots of Stakis hotels when I was a child. The beds are one of the most comfortable beds I have slept in in a hotel, and the rooms are always a good size. The pool is nice, not very large, but enough for a swim, and there is a gym to work out in as well. Only thing with the leisure centre now is the lockers are no longer locked with a £1 coin, it has changed to a padlock system. Obviously as a hotel guest I didn't know and I didn't bring a padlock, so that's a slight niggle that may raise a few issues with other guests. The beauty salon is nice here too. When I stayed here a few months back, I had a lovely back massage. Highly recommend the lovely ladies at Aimez-Vous! I'm certain I will continue to stay here in the future.

"It was far from 'Fabulous'"

panda762, Essex, UK 12/10/2016

My five friends and I paid almost £35 each in advance for a comedy evening with 3-course meal on 30th September, and although we had a nice time there were several issues with the food and service. Even before we went into the dining room we'd discovered there was no cream on the premises (for coffees). Service during the meal was extremely slow and although we accepted the fact a couple of coach loads of people had turned up, there were only 26 of us in total in the room, and all the meals had been pre-booked, so they'd had more than enough time to prepare. One of our party chose the pate, but there was far too much of it for the extremely small amount of toast on the plate, so most of it was left uneaten. The rest of us had ordered blue cheese & pear salad with walnuts. None of the salads had any walnuts and the pear slices were so hard we all struggled to cut them with our knives. I ended up leaving most of mine. Four of us ordered the veggie curry for main, and it was so spicy that we all struggled (one of our party simply couldn't eat hers). My lips were still tingling 10 minutes later! Even though all the meals were pre-ordered, only 5 of our 6 mains arrived. After having to prove she'd ordered and paid, one of our party then had to wait another 10 minutes for her meal to appear (by which time we'd all finished eating). After we'd finished with the curries we realised the naan breads with mango chutney, which were on the original menus, never arrived, so we queried it (with two different staff members). Instead of asking if we'd like cheese & crackers after our meal or a bottle of wine in lieu if the missing naans, we were given the warmed up breads well after our curry plates had been taken away - leaving us bemused that we were expected to sit there dipping naan into chutney as some sort of bizarre additional course. I'm not entirely sure whether the people on the other two tables, who'd also missed out on naans they'd paid for, were offered any as I didn't see any more brought out from the kitchen. Eventually, out desserts came out, 6 peach cheesecakes. No major issues there (although cream would've been nicer than ice cream). This was followed by coffees/teas and a chocolate mint. Throughout the meal we were entertained by three actresses dressed as the main characters of the TV show Absolutely Fabulous. They were quite funny, although it's not ideal to be interacting with diners while they're eating and it clearly wasn't easy to play to such a small crowd, however, they did their best. On the plus side the toilets were immaculate. Not once did anyone ask if our food was ok or whether we'd like our water jugs refilled. I have to say that I'm very disappointed by the whole experience, especially as I'd enjoyed a fantastic afternoon tea there in July, and I won't be returning.

"Excellent hotel, staff and food"

User 10/10/2016

Myself and my partner stayed with out 15 month old daughter at the weekend. I must admit after reading some reviews on T.A I was a little apprehensive. I need entry have been. We had a lovely double room with travel cot (also with bedding provided and made up despite taking our own). Lovely and clean and as you'd expect a 4* hotel to be. Very helpful reception staff who couldn't do enough for us and offered 24 hour assistance from reception if we needed anything as we were there with a little one. They stored our little girls milk in the fridge for us no problem. Awesome breakfast, lots to choose from and lovely and fresh/great quality food. Again very nice and helpful staff. Room service evening meal faultless and meal made up for our little one as requested not as per the menu as such. We requested mash and veg instead of chips with the child's meal. High chair brought up to our room. Ice for drinks etc. Very close proximity to Colchester zoo. Absolutely brilliant. Nice smallish pool for a quick dip. We had an excellent stay and would highly recommend.

"Nice to be back"

User 01/10/2016

From time you walk in the staff are so polite and friendly, even the basic double room i booked was clean and relaxing, The bar as ample space to relaxe and room to wacth the large TV. The breakfast room is spacious, and the food hot and plenty and able to go refill as much as you require.

"Tired furnishings"

User 28/09/2016

Having read other TA reviews about this hotel I expected to find a few things not to my liking but for a Best Western chain hotel this is the worst I have ever stayed in with regard to room conditions: the pictures tell it all! Pluses: very helpful and friendly staff, good breakfast range, lovely pool, sauna and steam room (though somewhat small), spotless bathroom. They offer a number of packages in terms of weddings, Murder mystery weekends, Christmas and New Year functions, plus dinner/dances with Irie J (whoever he may be). We stayed for a wedding in the area and the hotel was fully booked so it must be popular but the hotel should not just rely on that: review after review keep saying the same thing but the critique seems to be being ignored. Invest in new carpets or floor boards, new chests and wardrobe doors. Just because your customer demographic may be the older generation does not mean your rooms should be old and tired!

"Reasonable hotel"

RJJ1970, Norwich, United Kingdom 24/09/2016

The bedroom was tired and dated although comfortable. Evening meal was delicious and I was reassured that my selections were gluten free. Standard Best Western breakfast with availability of gluten free toast. Staff were attentive polite and knowledgeable. Overall a good stay for business reasons. I think perhaps Best Western should update the decor and furnishings then this would be excellent

"Group booking"

marytd, London, United Kingdom 24/09/2016

The hotel is a little tired and in need of updating, especially the bedrooms. We were a large party of walkers and the staff at Mark Tey could not have been more helpful with all our needs. A good selection of breakfast was available. The Essex Way Is nearby for walks along the beautiful countryside .

"Not enough attention to detail"

User 22/09/2016

I've just got back from staying here. My initial impressions were good from the reception area but the rooms just don't meet the standard. There were stains on the walls and when I looked, the bed sheet didn't reach the bottom of the bed so I had been rolling my feet around on something shared by countless other guests if they had also been provided with a bed where there are a few inches at the bottom not covered by a sheet! I could also hear every time the people in the room next door used the hairdryer or a switch or the tv! That said breakfast was good with lots of choice. Upon check out they didn't even ask how my stay was. It's okay for one night if you are travelling like I was but longer term I would personally look elsewhere.

Marks Tey H, Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your recent review and comments. With regard to the bedsheet I have taken immediate action so that this will not happen in future and I apologise that it occurred during your stay. I am pleased to note you enjoyed breakfast and it is our policy to ask guests how they enjoyed their stay-i am sorry this didnt happen on this occassion. Kind regards Paul Leitch

"Pretty good "

User 20/09/2016

Nice rooms, and bathroom, as well as pool and gym, quiet location very easy access to major roads Staff friendly and helpful, food good , reasonably priced bar, it's fine for a one or v two nights stopover, as not much locally,

"Best night of my life"

LindaaAAPo, Somerset, United Kingdom 19/09/2016

Where do I begin, it was just beautiful from start to finish. My husband and I fell back in love all over again. #honeymoon #us #love Big hats off to whoever picked that carpet, it looked absolutely divine. If the hotel manager knows of where I can buy this it would be much appreciated as this would match my kitchen cupboards perfectly..? Only down fall was the large group of louts one of which did a sexual act on a saussage at breakfast, i'm no prude and not shy to a saussage but go to your room and do that. See you at the r&b night Mr Marks Tey.

"Needs modernising, looks like a school"

User 19/09/2016

Stayed here recently. This may sound brutal but the place is a dump, and needs serious refurbishing. Very tired and dated interior and the exterior looks like a 1970's built school, in fact quite similar to Grange Hill. Carpets very worn and threadbare, holes repaired with duck tape etc. Bed we reasonably comfortable. The only thing remotely new in the room was the bath taps and shower head. Breakfast was poor, seemed like it had been sitting there for ages sweating away. The mushrooms smelt strange, not like anything I have experienced before. The fruit juices are also watered down. Breakfast was also spoiled by a very noisy group of youngsters. One of them, a young female in her 20's tripped over at breakfast and nearly threw a whole bowl of bran flakes all over someone. She was just being careless, I could see it happening as she was running around like a lunatic. Going mad, shouting etc. It was like a fawlty towers experience. This hotel is extremely warm. No ventilation.

Marks Tey H, Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your recent review. We take all feedback seriously and a positive guest experience is our aim. So please accept my apologies that your stay at Best Western Marks Tey was not an enjoyable one. You can be assured we will act on your comments wherever possible to provide a better experience for our guests. Kind regards Paul Leitch

"Business trip"

Steve C, Crawley, United Kingdom 17/09/2016

This was a strange place. The staff were very pleasant but to be honest it was like stepping back in time 25 years. The building itself is rather old and looks old from the outside. The interior is very dated and tired also. Reminds me a bit of crossroads to show from the 70s. Having said that I did get a very quiet comfortable nights sleep and the breakfast was good in the morning.

"needs updating"

Lindsey1357, London, United Kingdom 13/09/2016

This hotel is okay for an overnight stay but is in dire need of updating and TLC throughout. they also need to sort their rates out as it is unfairly priced we stayed in a big wedding party and there were big discrepancies in price between the same type of rooms also there is no real difference between exec and standard so dont waste your money paying for exec. On check out the difference of about £50 for the same type of room was questioned that and the fact we were charged for a newspaper that we did not get as we weren't told in the morning that this needed to be collected at reception - usually and it is assumed this was brought to your room. Breakfast was good enough but the service at dinner was poor. The rooms were also very hot. Not terrible overall but I wouldn't stay here again.

"Afternoon tea spa"

9814cindy, Clacton-on-Sea, United Kingdom 13/09/2016

Spa 1 treatment and afternoon tea £28 per person. Wow amazing value. Could do with a Jacuzzi and more seating by the pool. To be honest i think id skip the pool on my next visit, as the massage and afternoon tea are well worth the money. Plus the staff are really helpful expeshally mandy merry. Will defiantly be going back.

"Ok for an overnight stay"

Phil M, Southampton, United Kingdom 10/09/2016

Stayed here for one night to attend a family function so was adequate for my needs. Friendly, helpful staff. However, the hotel interior décor and particularly the reception area is looking very dated and worn - the carpet literally. Paid £10.00 extras for breakfast which was a much as you like buffet and happy with that. I don't expect hot drinks to be from a machine though for that price. In summary I would recommend the hotel for a stop over but not somewhere I would stay if I wanted to use all hotel facilities.

"Minuses and Pluses"

718SH, Peterborough, United Kingdom 10/09/2016

Pluses : Efficient pleasant staff, very good breakfast choices, very clean and comfortable beds Minuses: In need of makeover everywhere, rooms hallways and especially exterior. Rubbish bins overflowing,dead hanging baskets, stained and worn out carpet in entrance, dead foliage never swept up and peeling paint. Not a good impression when you pull up. Rooms very very basic, completely out of date dark and dingy, worn carpets, old curtains. Think Hotel Inspector would have a heyday. Best Western should know better been in several of their Hotels and they are not consistent won't be recommending this one.

"Excellent... "

malcolm g, Cardiff, United Kingdom 09/09/2016

OK its showing its age with the decor, but it's just a really lovely place to stay. Great helpful staff ,lovely large room, massive comfy bed, bath room bit dated work false onyx sink Value of 55 for one night is superb use of pool ect Truly excellent def be back

"Best Western - Marks Tey Essex"

davebru2016, Hornchurch, United Kingdom 08/09/2016

My wife & I enjoyed a very pleasant weekend at this hotel. Our room was very comfortable & clean and the facilities were very good. We had a very nice meal in the hotel restaurant, which was reasonably priced. Also the buffet breakfast was excellent and the staff were anxious to please by assisting with any special breakfast requests. Overall, we thoroughly enjoyed our visit.

"No complaints"

David F, Chesterfield, United Kingdom 08/09/2016

Nice hotel clean and tidy rooms receptionist was extremely helpful (good customer service) on checking in and out. Had diner in the bar which was very well presented and quick service. Parking is good and FOC and the location was perfect.

"Helpful reception gave the best deals"

Dominic W, Leeds 06/09/2016

Contacting reception to make this booking provided us with the best value and also allowed us to have a connecting room which was ideal for having our 3 teenage daughters within easy reach if the need arose. The rooms were clean and tidy, albeit a bit dated in areas. We had everything we needed anyway and as already mentioned the connecting rooms were a god send. The party was managed well enough and amenities were good for the congregation we had. Bar staff stayed up late and ensured we were kept happy.

"Good stay"

laidbackscot, London, United Kingdom 06/09/2016

Very helpful staff, lovely rooms but a wee bit warm on a hot night. Good food and good choice. Very central to main trunk routes. Plenty of parking available, and plenty of lounge areas to sit and chat.

"Mr p seaman"

fillipNorfolkUk, norfolk uk 05/09/2016

This hotel whilst well located is very tired as probably hasn't been updated for 30 years. The dining room is in a time warp.our room was very clean and the bed very comfortable . The tv was so small for an executive room and bathroom clean. Had the ala carte evening meal and it only just managed to get into that category. Don't look too closely at the dining room carpets or furniture. The breakfast was the usual but was only just slightly warm and not hot. Price should be reduced in view of this

"A difficult review"

John W, Melksham, United Kingdom 04/09/2016

Hotel is in a convenient location near the A12 and also a train station is quite close. Easy access by car, hotel looks good, day time staff generally friendly night staff seemed less so (everything seemed and effort and they were keen to close the bar, lacked enthusiasm when my party wanted food from the 24 hr service after midnight). Rooms neat and well fitted out, some decor issues my main concern was the heat in the rooms. Was far to hot even with windows open and small fan blowing constantly. Breakfast was standard fayre and plenty of it. Check out was easy and my wrong bill was corrected by one of the very efficient staff on reception.

"I wouldn't risk it again in summer! Overall disappointed."

User 02/09/2016

Arrived about 7:30 pm on what had been a pleasant late summer day but not a hot one. The room was stifling despite the window being open and a small electric fan having been placed and running on the dressing table. The smallish second floor window had restricted opening, presumably for safety reasons, and despite propping the door to the corridor open I could do little to lower the temperature. There is no air-con. So despite a spotless and comfy bed and throwing off the duvet I was awake most of the night sweating, and when I did nod off it seemed only minutes before I was awoken by traffic noise from the open window. The very heavy curtains open only a little, making the room permanently dark. I daren't think what this room would be like on a hot summer's day and would only consider staying there again in mid winter. Externally the hotel has the appearance of a modified 60's motel and may well be one. Flaking facia paintwork and overgrown shrubbery and plant pots need urgent attention. Staff were friendly and efficient. The room was clean. Furnishing is heavy-lots of dark wood and brasswork, heavy drapes and to my mind a little dated particularly as some looked a bit tired. I hated the forced selling of £10 for breakfast if booked there and then and £13 if booked next morning and struggled to see how either would be reasonable value for money. As remarked by another reviewer the American Diner across the road provides a much better option. I can live with this being a 100% no smoking hotel but not with the notice threatening a £120 surcharge to decontaminate the room in the event I did light up. I would try somewhere else before staying again.

"Interesting conversion from a motel to hotel."

steve-norf, Norwich UK 01/09/2016

The hotel was clean and the staff friendly The room clean comfortable and reasonably recently decorated. However there are no lifts to the first floor rooms so specify a ground floor room if climbing stairs with luggage is a problem. The refreshments are expensive £13 for a breakfast (£10 booked in advance Aug 16) is a lot for a simple self serve meal. If you have time I would definitely cross over the road and go to the excellent Bungalow Diner where the staff are really friendly and helpful and cheaper.

"Gutted i wasted £174!!!"

User 29/08/2016

I recently stayed at this hotel for 2 nights and booked it over other cheaper hotels because i thought it would be a bit nicer. When i checked in and went into the room the window was wide open and the fan was on full blast. It was so painfully hot, it got unbearable! The doors are also so heavy and have a fast self closer on which bang so unbelievably loud i was kept up both nights by people in neighbouring rooms letting their doors slam shut and barely got any sleep over both nights. Not good when you have a long car journey ahead of you!!! The whole hotel needs a revamp and modernisation. The decor looks as though it hasn't had a freshen up in at least 15 years! Even small things like a fridge, iron and ironing board would have been nice in the room. The bar was well over priced and the 4/6 cocktails on the list were unavailable due to not having the ingredients, i opted for the prosecco which also was out of stock. I then requested a sweet wine, white or rose would do- to be told there was no sweet wine! Good points- good gym, good breakfast and convenient location. All in all i am so gutted i wasted £174 on two terrible nights at Marks Tey :(

"GB Tours Scenic Suffolk holiday break"

User 28/08/2016

Initially impressed with impression of hotel upon arrival, however, room standard was very poor. Room carpets were soiled and smelled, no drawers for storage for cloaths, wardrobe very small. Bathroom was clean but no way to regulate shower temprature which only ran boiling hot. Window only opened a fraction with notice stating must remain closed when not in room. No air conditioning meant the room was very stuffy. Food was good with friendly staff. Lounge and bar areas comfortable.

"Good stay marred by noise and wedding party"

User 27/08/2016

Visited with a coach party for 4 nights. Our room was at the rear of the hotel, which unfortunately suffered from noise from a main road and from kitchen ventilator. Closing the window mitigated but didn't eliminate the noise, but it would have been OK except we visited during a heatwave, and closing the window made the room unbearably hot at night (no air conditioning except in executive rooms), and sleeping was difficult. Two days in we were finally able to get a fan from reception, but that night there was a wedding party in, and the noise was horrendous, tolerable music noise, but so much shouting and children running down the corridors - woken up at 3.15 by someone knocking on the door mistaking a room, and then by someone yelling that they wanted a divorce (hopefully not the new bride). In the morning we found that the corridors were smeared with food (floors, walls, glass, mirrors) and mud (hope it was just mud) as well as litter. Such a shame, as otherwise the hotel was good, we had 3 course meals, choice of 3 for each course for evening meal, and most were pretty good. Breakfast was plentiful, self-service. Location was not brilliant but good for getting out into Suffolk for most of our visits and to Beth Chatto gardens. Room facilities were fine, and room was a good size. Moral of the story - get a room on front of hotel which might be quieter and make sure no wedding parties on!

"You get what you pay for."

Mat H, Norwich, United Kingdom 27/08/2016

Excellent hotel for the money. Managed to book a double room with breakfast through Expedia for £70. Room was clean and comfortable. The hotel could do with some updating but is pleasant enough. The breakfast is excellent with a good selection to choose from the buffet.

"Pleasantly surprised"

Claire W, Winchester, United Kingdom 23/08/2016

I wasn't expecting plush modern decor nor a 5* experience at this price point so wasn't disappointed - in fact quite the opposite. Hotel has a large and free carpark the reception staff were polite, friendly and helpful at all times, the room (ground floor) was large with lots of storage and was spotlessly clean, large opening windows (a novelty these days!) with a view of the grounds, a large well appointed bathroom with free toiletries. I appreciated the information folder that was in the room, giving not just info about the hotel but places to visit. We didn't eat at the hotel so unable to comment on the food.

"Where to start! "

Emily R, London, United Kingdom 21/08/2016

Me and a large group of family were here for a wedding. Me and my fiancee booked in for 3 nights, Thursday through to Sunday. When we booked, we were told we would receive a 'discount rate' for being part of a wedding party. Our stay came in at £85 per night, and we were told that did not include breakfast. While speaking to other guests there for the same wedding, who did not use the code and booked online rather than called the hotel directly paid £65 per night including breakfast, which is a tad outrageous. Next,we get to the rooms themselves. When we asked where the room was, we were told 'straight down that corridor'. The corridors themselves feel like your on a boat, with countless mirrors and patterned carpets that change at each corner and make you feel nauseous. After walking straight down a corridor, we found out our room was actually off a different hallway. Once in the room itself (again with a different carpet) it needed some TLC. An update is majorly needed. The tiles that are floor to ceiling in the bathroom remind you of Auntie Muriels old home, and the rail for heating towels were held together with black tape. The tap in the bathroom is the loudest thing you have ever heard in your life. It clunked and made banging noises whenever used, and also either dribbled or splashed everywhere, there was no inbetween. The bath is very thin. As you stand in it you feel your feet are at an angle, and the shower curtain attacks you at every opportunity when you shower as it's made from nylon, which wasn't very nice. We had a standard room, so no air con, and we were on the ground floor so couldn't leave the window open. On the website, it reads 'every room has a stunning view of either our landscaped gardens or tennis courts'. Our amazing view was the front car park. It also states that there is modern technology in each room. I'm assuming that this modern technology is the new lock on the doors (very shiny and you can see its fairly new) and the TV. The TV itself is off to the side on the wall at the bottom of the bed, and you can't pull it out to face you or turn it at all, so unless you want to sit at the table and Watch TV it's not great. Our room was also missing the trouser press which looked like it had been ripped off the wall. There were stains on the carpet and walls which a good steam clean would sort right out. An FYI about the rooms (as it would be personal Preference, is the beds are very soft so I was very stiff in the mornings, but that might be to some people's taste). Next we come to the staff. During the night of the wedding, the brides key card stopped working, so she asked her brother to go and get it sorted. The receptionist told him 'No, the bride needs to come and sort it herself' apparently her going the first three times wasn't enough proof (her brother was with her at these times!) and she had to keep going backwards and forwards when she should have been enjoying her evening. The woman at reception at the time was very rude about this, and didn't want to help. If she doesn't like her job with people, then there's a zoo just down the road. On the Sunday we paid extra for some breakfast. It wasn't worth it. The scrambled eggs were watery, the bacon and sausages were rubbery and the fried eggs were crispy. There's a nice harvester or frankie and bennys a 3 minute drive away, go there instead. The main part of the hotel needs a decent clean. The front windows have so many cobwebs it looks like Halloween has arrived early. And once on the balcony, you can see fluff balls sitting on the entrance doors, and pens on the top of mirrors that have probably been there for years. A long duster isn't expensive and would improve the look of the hotel massively. There are a couple of good things about our stay!! One member of staff (who's name I do not know, but she has long blonde hair and is fairly heavily pregnant) couldn't do enough. She was running around the whole time and was always busy whenever I saw her helping people and making sure the bride and grooms day was perfect. I assume she's a manager, but she was amazing.

"Just 10 minutes away from Colchester Zoo"

Kate S, Wilmslow, United Kingdom 20/08/2016

The hotel is in a good location. It is situated just a 10 minute drive away from Colchester Zoo so is ideal if you've had a long day at the zoo and need somewhere convenient to stay. The room itself was great. It was spacious, the bed was comfy and had lots of complimentaries such as tea, coffee, shower gel etc. The staff were friendly and made the stay enjoyable. However, cleaners knocked on our door for room service before we had checked out which I expected they would have done once we had checked out, not before. Additionally we were advised to choose a ground floor room as it is the coolest floor but it was still really warm. The hotel did provide us with a fan though to help cool the room down.

"Friendly Staff"

Edward S, Wickford, England, United Kingdom 15/08/2016

We went to a friends wedding reception, the main meal was for us disappointing, but the banqueting Hall was impressive in its décor. A hotel for people on there way to somewhere else, all the basic facilities you would expect from as good hotel, friendly staff, well kept surroundings, excellent breakfast.

"Good value - wonderful staff"

JandASKent, Kent 06/08/2016

I have stayed at this hotel several times while visiting family and once again had a lovely relaxing stay. All the staff work so hard and are so welcoming. Yes the carpets are a little worn but the rooms, towels and linen are spotlessly clean. The breakfast serving dishes had been updated and improved since our last stay so improvements are taking place. Thank you again and yes we'll be back!

"Lovely staff - Hi Wendy Ho and Tina Turner...!"

EtoileSanderstead, Croydon, United Kingdom 04/08/2016

This Best Western is near Colchester but there's not much in the nearby area in terms of other restaurants or pubs, so, if you are staying there, you are staying THERE...! The rooms are fine (spacious and nothing to worry about!). We were there on a coach tour, so we had set menus, but, if you are travelling independently, you have an a la carte menu and linen napkins, rather than our paper ones...! Our set menus were simple, but the food was well cooked and, above all, served hot, which is great! For us, it was the staff who made it. Wendy Ho and Tina (Turner!) were great fun, so friendly and helpful. And, generally, the staff were great. The only nit-pick I would have is that the bar ambiance wasn't good at all. It was like a coffee bar and spending 4 evenings there was a bit trying... Other than that, all good. PS It wasn't possible to turn off the bathroom towel rail, which, in the middle of our "summer" was a bit much!!

"Excellent afternoon tea."

Topcat2011, York, United Kingdom 04/08/2016

We were impressed with the greeting we received and were happy to be given a corner table in the window. We had a generous supply of sandwiches after our prawn starter, delicious whole meal scones togther with jam and cream and then 4 cream cakes (2 each) followed by a traditional trifle. We were so full we had to bring the cakes home. The teas were excellent. Superb - we enjoyed every moment. Thanks to the nice friendly staff.

"Great stay"

User 04/08/2016

Booked executive suite had lovely room. Great breakfast, nice dinner and friendly staff. Leisure centre bit shabby i wouldnt use the pool facilities again otherwise great few days. Great for visiting various locations and POI. Not far to London either station nearby.



We were taken here for afternoon tea by friends to celebrate my husband's 70th birthday. Firstly we were given a tiny Amuse Bouche consisting of Crayfish, Salmon & Egg, it came served on a spoon about the size of a large tablespoon! There then came a plate of finger sandwiches, two cucumber, two smoked salmon & two cheese & tomato, so that is three finger sandwiches each. A selection of 4 fresh cream cakes, (2 each) Plus a very nice scone with cream & jam. Lastly came a 'fruit' trifle, which in truth was not a fruit trifle. It was a small container of jelly,on top of which was custard which was topped with fresh cream & I suppose this is where the fruit came in, there was a single raspberry on the top!!!! There were six different flavoured teas to try, Amaretto Cherry, Walnut & Chocolate, Earl Gray etc., okay but not what I call proper tea. The lady who served us was very attentive & pleasant & it was a treat, but I don't know if it is worth the £11.50 charged per person.

"Furry friend"

raktoni, Ipswich, United Kingdom 26/07/2016

I delivered a training session back in May and was greeted with a complete lack of understanding about the rooms capacity and general functioning of the hotel timings etc. We broke for lunch expecting a good spread for our clients and was greeted by caterpillars staring back at us in our salad, we expected an apology but instead were told that it was a sign of freshness. Four packets of crisps for men didn't quite suffice either. One of the sandwich selection was scrambled egg and cranberry sauce. Not quite what we expected. A terrible stay which I will not be enduring again.

"Nice hotel friendly staff but now needs updating"

jetboot, harrogate 23/07/2016

Having stopped at the hotel on previous occasions. I returned this week and was upgraded to a room with air conditioning so pleased as it would have been unbearable otherwise. Room was spotless and clean with powerful shower. The rooms are now showing there age and carpets in the hotel are becoming threadbare in places. Staff are all friendly and professional. Are in the bar and the food and service was good. Would happily return to the hotel and I would also recommend it


User 21/07/2016

Stayed overnight for a wedding couldnt check in early so checked in at midnight. Room was so hot i didn't sleep a wink. There was little interest or apology from the staff. In fact I was not even asked how my stay was and had to tell them. Probably because they must have heard it continuously from other customer. I know that a heatwave in the uk is a rare occurrence but if they don't have ac in this day and age they should at least a offer fans when the rooms are over 25degrees. It made for an unpleasant stay.


quizbunny, Hornchurch,Essex 18/07/2016

Stayed following a family wedding in the area and did not arrive till after midnight. I had booked two rooms for myself and my son and his better half. We had been allocated a standard double and an executive room. Upon asking the only difference was that the executive had air con and a mini fridge with two bottles of water, two small bars of chocolate and a bathrobe. Well thank god for the air con, and thank god I grabbed that room. My poor son and his lady barely slept because they were so hot, and at breakfast it seems they weren't the only ones complaining. I would strongly suggest biting the bullet and getting all the rooms fitted with air con, I for one would not stay again unless it was in the winter. Breakfast was quite good, although I did have to wait quite a while for eggs that were not refreshed as quickly as they should have been. Didn't make use of the pool etc so can't comment.

"Very dated and dreary hotel. Surprised to find it rated at 4*"

tillchristine6, Staffordshire, United Kingdom 16/07/2016

Very tatty, worn carpets and very much in need of an update. Food ok and staff very helpful which goes some way to compensate for the hotel itself. Also nowhere to sit outside other than a few chairs. The gardens need landscaping and the rubbish cleared from the tennis courts. It was very hot during the night and impossible to sleep as there was no air conditioning and only a limited number of fans available. No lifts for disabled persons.

"Lovely spot for a break in Essex"

Binniemc, Co. Leitrim, Ireland 15/07/2016

Stayed in the Best Western Marks Tey Hotel for two nights as were going to a wedding in Essex. The check in staff were very efficient and friendly. The room was perfect for our needs. We were allocated a room overlooking the garden which meant there was no noise and had a good nights sleep. Bed comfortable, good shower and toiletries provided. Would definitely recommend.

"Windows that let air in, unlike other chain hotels!"

User 13/07/2016

Exceptionally clean and fresh smelling. Decor was individualistic but on the plus side can you ever have too many mirrors? Fantastic parking, staff wonderfully friendly and breakfast excellent. Well done Best Western Marks Tey!

"Short Stay for a wedding"

Lilibet85, London, United Kingdom 13/07/2016

I was only here for one night for a wedding nearby, the reception staff were wonderful though, and allowed me to access a room from 11am when i arrived very early to get ready! The rooms are anything spectacular, but for the price i paid they were fine, and very clean. Overall if you are coming to the area id say its good value for money here.

"Good overnight stay"

888adrianw, Derby, United Kingdom 11/07/2016

Booked into the Marks Tey Hotel for the one night and not disappointed! Arrived early and reception were very helpful, got the room @ 12.30pm as we needed to get changed for a wedding that afternoon. Hotel looks very tired from the outside, a bit dated inside but room and bed were extremely comfortable. Staff were great, nothing was too much trouble and very organized, check in and out very timely and professional. Had a good breakfast in the morning, no complaints, everything was hot and available. Would definitely stay again as the hotel ticked all the boxes, good value and the place has a good vibe about it, good location, large car park and probably most important, great staff!

"Mr & Mrs"

User 10/07/2016

A lovely weekend spent here - a comfortable room, the hotel is quite dated but clean with a great breakfast, good value with very helpful staff and the best afternoon tea I have ever had - it included vast amount of cream, a starter and a trifle desert!

"Afternoon Tea"

panda762, Essex, UK 10/07/2016

I was taken for afternoon tea at The Marks Tey Hotel by my friends as a pre-birthday treat. They'd warned me not to eat anything prior to going and to wear elasticated trousers, so I knew I was in for quite a culinary challenge. It was a Sunday mid-afternoon and we appeared to have the place to ourselves. We were showed to our table and offered a choice of 6 speciality teas or Tetley (or we could've had coffee). I particularly liked the floral pattern on all of the matching crockery. The teas was a self-serve affair which was quite a lot of fun as we looked through the little pots of what looked like pot pourri. I chose amaretto cherry which you spoon into tea strainers which have been placed over the cups. We could've tried as many different flavours as we liked, but I stuck with the cherry. The teapot was full of hot water and refilled by staff throughout our meal. Staff were attentive throughout. First course was an amuse bouche. As three of us were having veggie options we had tiny shot glasses of little pieces of mixed melon & pineapple. The one meat-eater amongst us had a fish treat. Then the 3-tiered stands full of grub was brought in; filled with sandwiches, cakes and scones with cream & jam. As if we weren't already full enough, we finished off with mini trifles topped off with half a fresh strawberry. The veggie sandwiches were cheese and pickle, cheese and cucumber and cheese and tomato. We actually didn't manage to finish off all of the sandwiches as there was so much else for us to eat. The scones were large and warm and very filling. We each chose a cake and a tart from the cake plate. All in all it was a great way to spend an afternoon with friends, and good value for money.

"Decent one night stay"

Mike S, Dubai, United Arab Emirates 06/07/2016

We stayed here whilst we were at a wedding locally. We were able to check in early which was really handy. Bedroom and bathroom were a bit outdated but very comfortable, no complaints. Breakfast is an expensive optional extra - we opted to go to the cafe over the road and pay half the price.

"Lovely stay, nice bed"

138Maika, London, United Kingdom 04/07/2016

We stayed for three nights for a wedding. The first impression was that the hotel is a little dated and shabby. It is quite an old hotel and and I s bit different to the other best westerns I have visited. The room was fine, bed was extremely comfortable, best bed I have ever had at a hotel. It was quiet and they accommodate our request for a quiet room. The hotel was perfectly clean. The breakfast was nice, not anything special but they are cooking for so many, it's to be expected. My only issue with the hotel aside from the place looking dated, was that the lady behind the bar told me she couldn't prepare a soya latte. Dairy allergies are common these days and I expect more than that! I also got the impression that she couldn't really be bothered to do it ( so perhaps you do serve it). I would stay again as all in all it was a good stay and my only recommendation is to accommodate to a dairy allergy.

"Very good just a bit dated"

David S, Ashbourne, United Kingdom 01/07/2016

Excellent check in - v friendly and quick. Room large, clean and comfortable but just a bit tired and dated. Evening meal was good and service excellent. Breakfast was lovely with a wide choice. Pull stay again as overall good value. No road noise.

"overnight stay for weekend wedding"

geraldinesinclair, Harlow, United Kingdom 22/06/2016

the room we stayed in was supposed to be one of the better rooms. very old fashioned décor, very uncomfortable bed and extremely noisy over night with doors being slammed and a lot of outside noise from the road. staff very unfriendly and very unwelcoming. the hotel was overall dated and lacking in any welcoming atmosphere.

"Staff very helpful"

vanessa1971_11, Liverpool, United Kingdom 22/06/2016

The staff at this hotel were very friendly and helpful. The rooms were spacious and clean and suited us for our stay to attend a wedding in the area. The hotel is excellent value for money and the only downside for me was that there was no air conditioning and the room was very warm at night although there was a fan. There was also not much sound proofing so if you are a light sleeper you will notice this.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments regarding our staff friendliness and helpfulness-i will be sure to pass it on to our team. I am pleased that you enjoyed your stay with us and we hope that we can welcome you back to the Best Western Marks Tey some time in the near future. If you do have an accommodation need in this area in future, please give us a call directly and we will be very pleased to offer you the best deal available. kind regards Paul Leitch


mtwalker2016, Leeds, Alabama 22/06/2016

The showers in the baths are really dangerous. I and two other people I know fell because the mats slipped. They obviously knew there was problems as there were so many warnings about trying to get the mats to stick. I hit my head but worst of all I have a large bruise on my leg. I was holding on to the safety handle otherwise I think I would have been knocked out, but the bath side was so high when the mat slipped I fell badly. They then took all the bath mats out of the bathrooms and are trying to get ther ones. The rooms were shabby and the vegetables at the meals were all frozen.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Please accept my apologies for the issue you experienced with our bat mat. Whilst they do indeed stick to the base of the bath when properly secured and pressed down, we are finding that occasionally if not fully applied they have a potential to move causing a possible slip. For that reason as you rightly noted we have removed them and are replacing with a different type. I am sorry you did not find the quality of our vegetables up to standard-everything is freshly prepared for all of our guests and we only use products of the highest quality but we understand that certain items may not be to everyone's liking, although we do try to meet the needs of every individual customer as best we can. Kind regards Paul Leitch

"Good room but service could be better"

User 20/06/2016

The hotel is well kept and quite big so can get disorientated when finding your room! The room itself was very clean and in good order. The bed was comfortable and contains everything you need. I had one dinner in the restaurant and although not gourmet, it was wholesome good quality food. The same goes for the breakfast, good quality hot/cold food and a decent selection. However, during my visit the staff were very young and I was unimpressed by their customer service skills. The worst was the bar tender who must've been no older than 19 and just didn't want to be at work. The waiters in the restaurant were neither assertive or attentive (I had to wait a long time in an empty restaurant for my food to arrive with no update) The front desk assistant was pretty average and was pleasant but didn't look you in the eye when speaking to you. Other than the service, the hotel has good facilities and nice surroundings.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your feedback from your recent stay at Best Western Marks Tey. We take all of our customer comments seriously and you can be assured that we will review our customer care as this normally ranks very highly with our guests, however it seems on this occasion we fell short of our high standards. If there is anything further we can improve upon please let us know and we hope to welcome you back in the near future. Kind regards Paul Leitch

"Work stay"

Andy W, Camberley, United Kingdom 19/06/2016

Easy to find as sign posted off the A12! Big car park, friendly staff! Food isn't all that though, expensive and not a wide range! But there is a swimming pool and gym for guests and paying public, gym is basic and pool is alright, the pool has a sauner and a steam room! Rooms are nice, big and well equiped!

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your comments regarding your recent stay at Best Western Marks Tey. I am glad you enjoyed your stay on the whole and look forward to welcoming you back. Kind regards Paul Leitch


Emily C, Blairgowrie, United Kingdom 16/06/2016

lots of good points about hotel, including décor - loved the bust of Hadrian etc, in foyer and layout of said foyer, but staff not especially friendly and room very hot, although it has to be said that the outside temperature was very high..

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments with regard to your recent stay. I will certainly review our staff interaction if you did not find them particularly friendly as generally we are well known for our staff helpfulness and friendliness. Hopefully this is an isolated incident and if we have the opportunity to welcome you back you will experience our normal excellent customer care Kind regards Paul Leitch

"Group Stay"

furrycoat, Crowborough, United Kingdom 15/06/2016

We had a group booking here recently and in the main the guests were very pleased. Any issues we had were dealt with quickly and professionally by Steve and Steph who were a credit to the hotel. If the hotel could just iron out the issues before they arrise (some of it basic stuff) it would be a fantastic place to stay! However we would certainly stay again.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your positive comments and in particular with regards to our team members. I am so glad you enjoyed your stay and I look forward to welcoming you back in the near future. kind regards Paul Leitch

"Great Value, Great Service"

Jeremy D, London, United Kingdom 13/06/2016

Very good value for money, great room, good breakfast, and outstanding staff. Easy parking. Surprisingly good hotel, certainly the best, Best Western I've ever stayed at. Location is good. I will definitely stay here again, and recommend to others.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments. I am so pleased that you had an enjoyable stay with us and that everything was to your satisfaction. I look forward to welcoming you back! Kind regards Paul Leitch

"Very, very dated"

Alison K, Bath, United Kingdom 11/06/2016

To start with the positives the room was clean, the shower was good and the bed was comfy. However I'm not sure that the hotel has been refurbished in my lifetime. There were rips in the carpet in the communal areas, in our room there were several visible wall plugs where something had been moved and you could see the old wallpaper beneath. Our room was very hot and although we had air conditioning it didn't seem to do much. The whole hotel is in dire need of a complete refurbishment. I can only guess that it is still in business due to the lack of any alternatives nearby.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your comments regarding your stay. On a positive note I am pleased you found the facilities comfortable and clean. We do understand that the property is in need of refurbishment in certain aspects and are currently working on a programme which will renovate some of the much needed areas. Kind regards Paul Leitch

"Disappointing - not satisfactory"

Puisan69, Singapore, Singapore 10/06/2016

No Wi-Fi for the 36 hours we were there. Smoking allowed directly in front of hotel so when coming or going get drenched in smoke. Also, when at front desk and the front door opens, smoke comes into lobby. Got locked out and had to get key cards reset 3x in the 36 hours we were there - one time could not find anyone at desk for 15 minutes.. Room a bit dirty. Shower difficult to operate. Gym pretty lousy - only one leg machine (for inner and outer thighs - a machine with a dubious rep anyway)

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
I am very sorry you did not enjoy your stay at Best Western Marks Tey, however your comments have been noted and action will be taken where appropriate. Please accept my apologies that your stay was not up to your expectations Kind regards Paul Leitch

"Satisfactory stay"

User 02/06/2016

The booking experience on-line was not too successful, I put in the required information of 2 adults and 1 child in one room and paid for the selection. The next day I had a call requesting a further £15 for a z bed, I thought it was either a joke or a sales ploy to get more money from me. I refused to pay the additional £15 as I had selected a room for 3 people but been sold a room to only sleep 2, my request to cancel was declined. It took a couple of calls to the manager to sort, not ideal. Eventually sorted. We had a nice stay. I agree with previous reviews that the rooms were a little dated but nothing too drastic. The breakfast was good. There was a wedding taking place in the hotel so the bar could do with more seating. We went for a swim (could do with some signs to direct you to the leisure facility), I did think the pool could do with a clean. Excellent location for zoo, retail park and restaurants.

"Good Hotel"

BobbyHollies, High Wycombe 02/06/2016

Good place to stay, close to Colchester town. Plenty of parking spaces, quiet rural location. Quiet and relaxing bar area. Unusual - two easy chairs in the room. Why do most budget hotels only supply ONE? Maybe needs a refresh of the public areas - the carpet is a bit worn in places. The rooms are comfortable but it would be useful if one could rotate the TV to make it more visible from both beds. Never did find the switch to turn on the heated towel rail in the bathroom so had to get towels laundered daily!

"A great stay with lovely afternoon tea"

Gail C, Bedlington, United Kingdom 30/05/2016

We've just returned from a 2 night stay booked via Superbreak which included an afternoon tea . I had booked the tea in advance but we arrived early which was no problem and we were shown to a table in the restaurant. There was a choice of loose leaf teas as well as Tetley tea bags. Unusually for an afternoon tea, we got a canape of crayfish, egg mayonnaise and salmon which was delicious. Then they brought out the tea, which consisted of 4 types of sandwich, a lovely warm home made fruit scone with jam and clotted cream and a selection of cakes which were a chocolate eclair, a strawberry tart, a banoffee meringue pie and a vanilla slice. All were delicious! The tea was unlimited which was nice, and just when we thought we were finished, they then brought out a fruit trifle. One of the better afternoon teas we've had. The man on the desk was very pleasant, as were all of the staff members we spoke to. Our bedroom on the second floor was very clean and large, and although the furniture was quite dated it was a lovely room. We overlooked the gardens which had rabbits roaming free. Although there was a wedding one night, we never heard any noise and the bed was very comfortable. Breakfast was a buffet and there was loads of choice - cereals, hot food, pastries, fruit and yoghurts, all of which was also delicious. We would definately stay at this hotel again if we were in the area, no question.

"Just About Adequate"

BrianMeliot, Welling, Kent 27/05/2016

Recently passed a long weekend here while in a coach party touring Constable country. The room was OK, well equiped and clean. Food was just about adequate - the broccoli and stilton soup could have been anything while the lettuce garnish on various starters was extremely old. Service was good. Breakfast is a buffet which means inevitably that fried eggs can become solidified.

"Perfect for short business trip"

Brian R, Barnard castle 25/05/2016

Large comfortable room - very clean and well presented - excellent hot and powerful shower - great night's sleep. Although excellent for road access via the A12 to London, you do need a car as it is quite some distance from anywhere of interest.

"Mixed reviews"

Hornsbyd, Atherstone, United Kingdom 24/05/2016

I have stayed at this hotel on business on a few occasions now and have had mostly good experiences. The positives ... Rooms are always clean and spacious and have all the facilities you need for a short stay. The food here is beautiful I order room service everything I stay and it never fails to impress me. The reception staff are friendly and professional and offer a quick and efficient service everytime. The gym is also brilliant and I use it everytime I stay a great facility and way to unwind after a day at work. The negatives ... Last time I stayed I was on the ground floor and the room had a funny musty smell to it. I will request a room on the second floor where I have previously stayed in future. The member off staff on the bar was really rude to me also the last time I stayed. I was completley ignored for about five minutes while a conversation between her and an already served customer took place I wasn't even akwnowledged which I think Is unacceptable. Then after waiting i was asked to return to my room and get my card to prove I had preotherised it at reception although I had already shown it once in the evening and she had served me on several occasions at the hotel on previous visits. I am not saying she should have remembered me from months ago but from the same night after ignoring me for five minutes this didn't go down well. I will come back to the hotel as apart from this incident I have never had any problems before and in general love it here. Hoping this particular member of staff may have been having a bad day which happens to all of us. It just shows how a little bit of customer care goes a long way.

"Great if your expectations are not too high"

r_wootton1, Wolverhampton 24/05/2016

Recently stayed for two nights whilst on a coach trip to visit Constable Country. Before setting off I read the reviews and was appalled at the prospect of staying there. Fortunately my worst fears were not realised, but Best Western needs to smarten the place up - it is looking very tired, particularly in the communal areas. Some of the staff could certainly have been more welcoming and the food did not match up to the description on the dinner menu. seems to cater for coach parties, weddings and other functions - not ideal for a couple seeking a quiet, romantic stay.

"Walking Tour"

Joyce J, Caterham, United Kingdom 21/05/2016

Very nice room. Clean and comfortable. Very handy for Constable country and surrounding national trust properties. Food ok. Staff helpful and friendly. Bar very busy in the evening. Good facilities. Has a lovely pool.

"Nice enough "

Shaunalan, Felixstowe, United Kingdom 18/05/2016

Our stay was booked as part of a wedding reception held on the premises. Our room was reasonable size, clean, tidy and with all the expected facilities. Check in was straight forward. The breakfast was disappointing as the hotel was full so the hot buffet kept running out , or there were no plates, juice glasses etc and an apparent lack of sufficient staff to cope with the numbers. Patience was rewarded as the food quality was very good.

"Group booking"

marytd, London, United Kingdom 18/05/2016

The hotel is a little tired and in need of updating, especially the bedrooms. We were a large party of walkers and the staff at Mark Tey could not have been more helpful with all our needs. A good selection of breakfast was available. The Essex Way Is nearby for walks along the beautiful countryside .

"Perfectly comfortable stay"

Stephen B, Folke 17/05/2016

Clean and quiet hotel just off the A12. Dated decor but in fitting with the hotel's age. Added benefit of a swimming pool and gym free of charge. Very handy for Colchester Zoo and Constable country. Try direct booking to get best B&B rate.

"A good place to rest your head"

AGJLondon, London 12/05/2016

We stayed for two nights to attend a weeding nearby. Prior to arriving we requested a room near reception which was granted. We were a party of two adults a child and a baby. We brought our own travel cot. We were warned in advance it would be a tight squeeze for us all in one room but as we were only sleeping there it was fine. The best thing about the hotel are the staff. They were all very polite and helpful and o dot t honk I've ever been to a hotel where every employee was so friendly. The decor is very dated and the whole hotel is in desperate need of refurbishment. There was only one large window that opened and meaning we couldn't get any air during the night and it became extremely warm!! The breakfast was really good. Not a thing to complain about at all!! The hotel served a purpose for us but we probably wouldn't visit again. I felt it was overpriced considering the state of the rooms, bathrooms and public areas.

"Hot and Noisy"

User 11/05/2016

We stayed in a room on the first floor overlooking the front car park. This was a mistake and I should have asked to be moved. The room was hot as the window only opens little (H&S) and was very noisy. No A/C. Cars leaving late at night from parties and functions with all attendant noise. The front of the hotel is used as the smoking area so plenty of noise there from the smokers, especially those who have had a lot to drink. They should move this to the back through the bar area.Breakfast price is exorbitant (its where they make their money) and its cheaper to go down the road to the Bungalow Diner with a better choice. A bottle of water from the bar costs £3,65 to take to the room. I have stayed there many times and blame myself for not asking to change rooms. Recommend you ask for a room on the top floor at the back.

"A step back into the 80's"

User 11/05/2016

Stayed here for 2 nights to attend a nearby family wedding. Room was clean and comfortable but the decor in the room and throughout the hotel was very tired. We had an evening meal and breakfast at the hotel both of which were nice. The bath is quite raised so care needs to be taken when getting out of the shower as it is more of a step than you'd think!

"Weekend away with disabled person"

User 10/05/2016

Visiting Essex for a family christening, we needed a comfortable hotel with easy access for a wheelchair bound age'd mother. This hotel was able to provide excellent facilities on the ground floor and the visit was a great success. Rooms were clean and comfortable. Bar food and breakfast was ok and met the standard of a mid priced hotel. We certainly had no complaints and would use the hotel again. I would like to say that during our stay, we witnessed disgraceful behaviour by some particularly difficult non-residents who tried to get complimentary drinks by complaining unfairly about the bar snacks. The hotel staff and duty manager dealt with the situation in a very professional manner and they left. We found all the staff very pleasant to deal with.

"do not eat the breakfast"

Robert H, colchester, United Kingdom 10/05/2016

appalling, expensive, stale, cold and unedible.breakfast. Overall the hotel is not too bad and although there is no climate control in the rooms they are quite clean and comfortable and the hotel is just off the motorway and central for most locations in the area. Just do not have the breakfast, you will be ill.

"Fantastic April wedding"

Tim H, Rayleigh, Essex 09/05/2016

We had a fantastic midweek wedding in April at this hotel. Everything went extremely well with all hotel staff involved were fantastic and bent over backwards to ensure our big day went like clockwork. Recommend using the local company the hotel use for room decorations as not only are they well priced but the room looked great. Many thanks to all we had a ball and the new Mrs H was very happy indeed.

"The best wedding day ever"

lisaevans2503, Essex, United Kingdom 08/05/2016

We had our wedding day here on the 25th March 2016 and the team at the hotel could not do enough for us. From the day we booked the venue to the day of our wedding. Nothing was too much trouble and it made our day extra special. Dan and his team on the day of our wedding was amazing, we needed a laptop for some surprise videos to be run on and one of the team went home to get his own to help us out. Everyone one went above and beyond. The food was gorgeous and everyone had a great time. Thank you to everyone at Marks Tey Hotel for making our wedding day the best day ever.

"Fantastic wedding experience!"

RobTwyman, Colchester, United Kingdom 03/05/2016

I would just like to say what a fantastic service Marks Tey hotel provided for a wedding we went to on Sun 1st May. Everything from the attention to detail (from the excellent front of house manager) to the impeccable service of the waiting staff this was just a fabulous experience. I had no expectation as I hadn't been to Marks Tey hotel before but in terms of value for money and the quality of service (plus immensely friendly atmosphere) you can't beat it. Well done guys!!!

"rugby tour"

PATRICK S, London, United Kingdom 02/05/2016

Great stay,nice usable pool and facilities such as the steam room and sauna. no problems with staff or hotel pleasantly surprised with the value,but did not eat or drink at the hotel so cant comment on those facilities Easy check in/out with helpfull reception staff lots of parking

"Group Garden holiday"

User 29/04/2016

This is an excellent choice for a group holiday. The staff could not have been more kind, co-operative and helpful. The choice of food for the dinners over 4 nights was tasty, varied and well presented. It was a tremendous help that our party of 40 were able to be in a separate room to the main dining room. The rooms were comfortable and room service good. Marks Tey is an excellent position as a centre for travel in the area.

"enjoyable stay"

Peter B, colchester, United Kingdom 29/04/2016

we enjoyed a very pleasant one night stay here, food was exceptionable, service in the restaurant in particular was excellent. The rooms were clean but could do with updating a bit as could the entire hotel.


Hazel S, London, Canada 26/04/2016

Rather disappointed with the fabric of this hotel, considering it is a four star. It didn't look as if it had been updated for a long time. The carpet on the stairs was treadbare. The wardrobe door fell off when I opened it. There was no bulb in my bedside lamp. I reported the maintenance issues and nothing was done. The duvet was wafer thin, the duvet cover was too big and very plain. The floor in the bathroom was very slippery, even with footwear on. The rubber bathmat slipped in the bath and if I hadn't been holding on I would have had a nasty accident. I was given a first floor room and there was no lift. On the positive side the brass handrails were shiny. The staff were polite. The bed was comfortable. And it was heated well.

"Rooms are Poor."

User 25/04/2016

Most of the hotel was lovely and grand. Very old fasioned with the big chandelier In the lobby. But the rooms are very poor could do with a big revamp new carpets and a fresh lick of paint. Drawers where full of dust and many of the surfaces where dusty. Also not very baby friendly. No children parking spots making it very hard to get baby out and all of suitcases. All in all could do with revamp. Apart from that. Staff where friendly and proffesional.

"Seen Better Days"

Sim0n0459, Horsham, United Kingdom 16/04/2016

Hotel is tired to say the least. Paint peeling from exterior. Public areas are better but the room we had was very poor. Threadbare carpet, bathroom in dire need of refurb and light over mirror not working,headboard to bed was marked and looked unclean. Staff friendly and keen to help. Bar prices were high.

"Definitely not 4*!"

User 11/04/2016

On arrival our booking could not be found. Staying at the hotel for three days this seemed to be a common problem as I heard similar conversations with other guests. The reception staff are not welcoming and no offers of help were given to carry bags upstairs, including for elderly guests. The rooms are small and in desperate need of renovation. The carpets are very old and the beds small and uncomfortable. In addition, despite twin rooms being booked for 2 guests, only one bath towel was provided and no spare pillows etc. The hairdryers look like they were purchased in 1960! The pool and gym opening times seem to change daily and reception staff are unable to provide accurate times for this, especially on bank holidays. Breakfast is nice, covering a good range, however I had to seek out the information on when it was served and tea and coffee are not offered unless you ask. Most disgusting was the level of cleanliness in the hotel. Vomit was reported to reception staff as being on the stairs at 7pm from one of the wedding guests and was still there at 10.30 when I returned to the hotel. No attempt was made to clean it up. A lot of weddings are held and the confetti etc from these is not cleaned up. At 1.30 in the afternoon confetti from the previous day was being cleared! Finally the wifi did not work at any point. I definitely would not stay here again. .

"very poor"

User 03/04/2016

I booked this hotel for my partners birthday as a surprise get away , I saw the hotel had a 4 star rating and the pictures online looked very nice , as it was her birthday I booked the double executive room complete with breakfast .. this in total was £104. we turned up and seeing the state of the outside my heart sank. we proceeded to check in thinking the room would be lovely .. the receptionist was very polite and helpful . we made our way to the room , once in the room again was very disappointed. the room was very small and dark, there were stains on the floor and all over the headboard , the curtains were ripped and the bathroom was dirty . The TV was tiny and had been fixed to the wall opposite the bed on the far left so could not watch it from the bed . There were chunks out of the wall and stains on the chairs . I felt so bad I had bought my partner to such a nasty hotel. I decided there was no way we were spending that amount of money to stay in such a room so we checked out .. he receptionist was again very polite and understanding but at the same time did not seem shocked about out reasons for not wanting to stay.

"Definitely not 4 ****"

Karen J, Dubai, Dubai, United Arab Emirates 03/04/2016

Rooms very small, beds uncomfortable and staff not helpful. Hotel not cleaned regularly, including vomit on the stairs reported at 8pm and still there on our return from dinner at 10.30pm. Left over confetti only cleaned at 1pm from the wedding the day before. Pool and Gym shut despite published time of opening at 8am - and me checking with reception the night before. Breakfast was nice. Wifi supposed to be available, but did not work at all.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Please accept my sincere apologies for the issues you experienced during your stay with us. It seems we have fallen short of our normal high standards of service, comfort and cleanliness during your stay. Our normal guest responses highlight the friendliness and helpfulness of our staff and the cleanliness of our rooms and public areas but it seems here we have fallen short of these normal high standards on this occasion. You can be assured that i will give the points you raised my personal attention including the opening times of the Leisure Club and our wifi signal in order that these problems do not reoccur for our guests in future. Kind regards Paul Leitch General Manager

"Nice and comfy"

Clare H, Essex, United Kingdom 31/03/2016

Stayed for one night, staff were polite and helpful, room was nice and clean and pool was lovely and warm. Although we didn't eat or drink in the bar or resturant it did look very nice. All in all a nice comfortable evening

"2night getaway"

Marianne P, King's Lynn, United Kingdom 31/03/2016

stayed here tuesday and wednesday night for a well deserved break. 2nights for £140 including breakfast and evening meal on the first night. Represented good value for money. was upgraded on arrival from room 124 to 246 due to producing my Best western gold rewards card.... very good sized room, very clean and well equiped to the Best western standard,, food was very well presented and of a very good quality, duck breast starter, followed by pan fried sea Bass, for me and creamy mushroom pastry and chicken filled with mozzarella for my wife. Drinks and bar menu also very reasonably priced, Health suite was also used, only 1 gripe though, they have removed the jaccuzi,,,,,, Why remove it and replace it with a decked seating area, Would like to see the jaccuzi reinstated into the pool area, All in all a very good 2 days away. Thought the waiting staff in the restaurant done a very good job, polite and friendly, Good clean and tidy hotel will be back a 3rd time

"Noisy and needs updating"

malc_hill, Hertfordshire 31/03/2016

We stayed at Best Western Marks Tey for one night for a local event. The hotel is convenient for the A12 and is close to Colchester. The hotel needs modernising as it is very dated having said that it was very clean but the décor is of the 1980's.The room we had was very noisy due to a wedding taking place at the hotel. The breakfast was buffet service but it was of an adequate standard with reasonable choice but very much do it yourself. The only slight niggle we reported to reception was the paper we ordered didn't get delivered and it appears that they had given it to someone else so the deducted it from the bill.

"The only thing this hotel is missing is Basil Fawlty"

Amy S, Wivenhoe, United Kingdom 30/03/2016

This is the worst hotel I have ever stayed in. We booked it recently for our wedding party and it was a epic cock up from the beginning. Room bookings were misplaced, rude staff, very dated dirty rooms the list goes on. It reached a crazy climax when my new husband and I were refussed entry to the wedding suit at 1am on our wedding night because we didn't have a room key (wedding dresses don't have pockets) and the receptionist said the room was already booked out..................."yes to us" was our reply and then we made a lot of wild gestures at the wedding clothes we were wearing but to no avail. We were made to pay for another room £80 and sent of to what to can only be described as the worst room in the house. Do not book this hotel.


gary a, Dover, United Kingdom 28/03/2016

My partner booked this place as a overnight break, we was both disappointed with many aspects, firstly our room was sweltering hot and in desperate need of updating, the bar area is so very small, there was a wedding going on when we was there, why guests feel the need to use the hotel bar is beyond me, this caused many problems, we ordered food and was still waiting 45 mins later, this was also due to there only being one barman!!!!!! We decided to use there spa and pool, what a joke, we was informed that we needed to supply our own PADLOCK for the changing area to store our clothes, how disgraceful! The pool was split in half as kids were having swimming lessons and as for the sauna/steam rooms please don't bother! We booked for the restaurant for our evening meal, my partners meal was nice but as for my £21 sirloin steak, it was like chewing a leather boot! Then I ordered the cheese board and well the brie was solid and just crumbled when cut, also celery was on menu but not on plate!! Another guest also was questioning weather or not it was brie! It had been pretty cut and left to dry out, unprofessional I think. We was glad to get out the next morning and would not recommend this hotel and non existent spa!!!

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Dear guest Thank you for your feedback from your recent stay with us. It is clear from your comments that we did not on this occasion live up to our normal high standards and you can be assured that we will conduct a thorough investigation into the points you raised and take appropriate action where required. Once again thank you for your comments-it is through guest feedback that we can constantly assess and improve our product and service. Kind regards Paul Leitch General Manager

"Mrs j "

User 18/03/2016

This is one of the worse hotels I ever stayed in , the smell of damp hits you the minute you walk in the door , the room the curtains were all ripped , heating didn't work this hotel was like we had stepped back in time so old fashioned, and not sure how you can say it's a spa hotel (nothing there) really is not worth the money I have had a better room and breakfast at a travel lodge go to them instead , they need to modern this place or I am sure it will shut , huge grounds you could do so much to it.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Dear guest Thank you for your feedback from your recent stay with us. It is clear from your comments that we did not on this occasion live up to our normal high standards and you can be assured that we will conduct a thorough investigation into the points you raised and take appropriate action where required. Once again thank you for your comments-it is through guest feedback that we can constantly assess and improve our product and service. Kind regards Paul Leitch General Manager

"Nice hotel"

malcolm c, Lowestoft, United Kingdom 17/03/2016

Nice hotel located ideally for visiting Colchester area and Essex coastline. Staff friendly and helpful. Nice pool with sauna and steam room plus gym - avoid the swimming classes. Breakfasts very good. Room very comfortable. Slight background traffic noise from a12 but hardly noticeable in rooms.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments. I am so pleased that you enjoyed your stay with us at The Best Western Marks Tey Hotel and I look forward to welcoming you back at some point in the near future. Kind regards Paul Leitch General Manager

"Go somewhere better"

Ladyyy2013, Peterborough, United Kingdom 14/03/2016

Hotel was easy to find. Parking was free and there was a space to park in. The woman at reception used a lot of jargon, which I had to ask her to explain, so not a great start. She then immediately put our bill up by £10 more than when I booked on the phone, but I wanted a nice stay so I ignored it. The room smelt strongly of Febreeze so I opened a window to air it. This proved a useful place to put my milk too as I'd brought my own milk and tea bags as I knew it was a Best Western. It also made me wonder what had happened in there before us to need so much air freshener and that caused me to notice the stains. In the bathroom there was one bath towel and one hand towel, so we shared it one after the other between the three of us. We wanted the TV on but there was no remote control. Reception brought one to us but it did not work. So they brought another one. That did not work either. So they said they would 'room-move' us. Odd to use jargon instead of English but this at least I could translate for myself. We stayed and used the TV manually. This caused me to notice the Heath Robinson way the TV was wired in, a dangerous hook on the curtains and the stains on the walls. I washed my hair in the bath that has a warning sticker and though I brought my own toiletries (because I knew it was a Best Western) there was in fact one small soap one one small shampoo to share between the three of us and I found a second towel in the wardrobe. I celebrated this find very carefully as the bathroom floor is very slippery. It was a short lived celebration though as the ridiculous hair dryer in drawer arrangement caused an actual row, and the girl arrived with the second remote control while I was drying my hair, for which you have to have the drawer open and she had to clamber past to try out the remote control which did not operate the poorly fitted TV. That night we found we had four pillows between three people, which did not work well for us. Breakfast was nice, although no-one attempted to offer any of the vegetarian alternatives and there was no melon even though it's on the menu.

"Poor Bar Service"

David B, Essex, United Kingdom 14/03/2016

I recently stayed at this hotel for a few days and enjoyed most of my stay. The room was good, the food was good and the gym facilities exceeded my expectations, which was most pleasing! I agree with other reviews that the hotel could do with a makeover but having stayed here a few times before and hearing the same complaints, I really don't think the management will pay out for extensive refurbishment works as they haven't done much in the last 20 years, so I really don't think they will start now. No review is without a moan, so here's the downside of my visit. The staff, although reasonably friendly, seem to abandon their posts whenever they feel like it. The girl on reception spent half the evening behind the bar helping herself to drinks and talking to the barmaid instead of manning the front desk. The barmaid (Tina) was very friendly and talkative, although she seemed to be running off every five minutes with food orders to the kitchen which then leaves the bar unattended for lengthy periods of time with queuing customers. There seem to be several youngsters working there constantly running around without any real direction, and one younger lad called Glen who was more interested in standing in front of the glass mirrors playing with his hair than concentrating on his work duties. I'm sure he and his friends who wear the tight trousers thought it was more of a fashion parade when they ran through from the restaurant into the bar. At this point I wasn't sure if I was staying in a hotel or watching a gay pride march. The lovely Wendy was very welcoming in the restaurant and dealt with any query I had swiftly, although she was very loud when talking so I could see the art of discretion was not her strongest attribute. The same could be said for the Bar Manager Steve who was also very friendly and jovial, but his laugh could be heard from the Marks Tey to the M25 - Not pleasant when you have had a hard day and just want some peace and quiet before retiring to your room. All in all, a reasonable stay but with some key staff improvements this hotel could certainly be more improved and professional.

"Ok ish"

User 13/03/2016

The room, gym, swimming pool...nothing special. Cant complain. Was as expected with the price. The dinner however was quite bad. Waiters hadn't been trained properly and were quite obviously incompetent at their jobs. Looked like part timers. Had me waiting for minutes before being seated because none of them was around. When they did come out of the kitchen they just chatted to each other and didn't look in my direction at all....was hard to order my food. When food fish was too salty a bit over cooked...trimmings were equally poor. A cook made this not a chef.

"Funeral wake"

User 11/03/2016

Very nice and tidy. Very helpful staff and clean disabled toilet. Pleasant food and well organised. Will be recommending people to come here. Best WiFi too and no issues and wheelchair friendly too what great service.

"Marks Tey Best Western"

K M, Salisbury, United Kingdom 09/03/2016

The hotel now looks tired but the staff & food inc service are always good. We need to visit Colchester at least annually to see friends & the hotel is well positioned for access from main roads without having to go into the busy town centre. Rooms are of a reasonable size & comfortable. No subtitles are available on the TV equipment which is a problem as one of the party is profoundly deaf. We reported a defective light bulb on arrival but no replacement was made before the end of our visit 4 days later. The rooms are rather gloomy even with all lights in use.

"Dissapointing in several respects"

787johnl, Stirling, United Kingdom 07/03/2016

We arrived about 1930 but had to wait some time before anyone appeared at the Reception desk. Although I had booked in November they still managed to make a mistake in the booking, my booking acknowledgement had one room two adults the computer showed one room one adult; this was immediately corrected. The room itself was very nice, quiet and comfortable but getting to the room was very difficult for my disabled wife as there is no lift. Generally the place looked very tired, worn carpets and dated décor. I found the bar prices very high and the choices very limited, the biggest shock came at breakfast, a buffet poorly cooked and not very warm, but the killer was the price - it is cheaper to eat in Central London than in Marks Tey.

"Comfortable hotel. Just few miles outside Colchester"

howardcthomas, New Milton, United Kingdom 02/03/2016

Hotel is just off the A12, and about 10-15 minutes from centre of Colchester, depending on traffic. Large car park. Briefly. Room and bed comfortable, good food in the restaurant with decent menu, (both breakfast and dinner) and good value price. It has a leisure centre which we didn't have time to use. Hotel staff were very pleasant and helpful. Hotel and décor probably a bit dated and a bit tired in places but don't let that put you off. Would certainly stay there again. Hotel holds conferences, weddings etc, but I think it is probably big enough for that to be unobtrusive. Quite well located for touring the area. Not sure about bus service, but it is off the B1408 which is a main bus route.

"One night business"


An OK hotel for a night or two, didn't eat here or use the leisure facilities. The outside is definitely not the best .Some of the public areas are looking a bit worn, carpets etc but the staff are friendly and helpful.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your review and I am very pleased you found the hotel and staff to be accommodating. We hope to welcome you back at some point in the future when you can try our menu and leisure facilities. Kind regards Paul Leitch General Manager


Ann E, Berwick upon Tweed, United Kingdom 25/02/2016

Visiting family and just wanted a bed for a couple of nights. Room was clean and comfortable. Bathroom spacious. Breakfast was awesome. Huge choice and was tasty. One problem I had was that the food was laid under heat lamps and not on hot plates also the plates were cold. Staff very friendly and efficient. Would stay again for sure.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments-i am pleased everything lived up to your expectations and you enjoyed your stay with us. We hope to welcome you back in the not too distant future. Kind regards Paul Leitch General Manager

"A brilliant weekend surrounded by friendly staff"

Dave H, Maidstone, United Kingdom 22/02/2016

My partner and I came for the weekend to enjoy some local walks and we cannot praise the hotel enough. Everything was excellent from arrival to departure. Friendly and efficient staff, a quiet and comfortable room, a pleasant and reasonably priced bar, a very good dinner menu with well-prepared food in the restaurant together with a more than adequate breakfast. Brilliant. We will be back.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments. I am so pleased you enjoyed your stay and that we took care of your needs so well. I look forward to welcoming you back in the not too distant future Kind regards Paul Leitch General Manager


User 22/02/2016

stayed ehre night before my sister wedding breakfast was lovely staff were very freindly breakfast was really nice room was quite big nothing was too much trouble asked for extra pillows they brought them to us withing minutes

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments. I am so pleased we looked after you so well and I look forward to welcoming you back in the near future. Kind regards Paul Leitch General Manager

"Below average"

JIMBO69134, London, United Kingdom 22/02/2016

This hotel is great if you need to stop somewhere cheap with access to the main road or rail links. The staff are friendly and there is a nice pool. The hotel itself is below average. The rooms have not been renovated for years, with different patterns on floor, walls, curtains and headboard all of which clashed. The walls are paper thin and could hear people's conversations on both sides. The shower was hot and powerful. Time to renovate (or even just decorate) the rooms!

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your feedback on your recent stay.I am pleased to note that you found our staff friendly and you enjoyed the leisure facilities. I note your comments on condition and we hope to be able to embark on a refurbishment program in the future, however like yourself, most of our guests found the hotel and staff to be friendly and welcoming throughout their stay which made up somewhat for the deficiency in decor. Hopefully we can welcome you back to the Best Western Marks Tey at some point in the future Kind regards Paul Leitch General Manager

"Lovely stay!"

BurtieBee89, Manchester, United Kingdom 21/02/2016

Stayed here with my Husband last night. Lovely hotel. Comfortable beds, and clean spacious rooms. Free wifi and parking. 4-5 min drive to local shopping complex. Breakfast a bit steep at £13.50 each, if not included in your room rate. Free use of pool and leisure facilities. Would stay here again.

"Valentine's Celebration"

Lesley D, Essex U.K. 19/02/2016

Have stayed at this hotel several times in the past. Decided to celebrate Valentine's Day here, so booked a room on the ground floor, in a quiet area at the end of a corridor. Arrived around 2.30pm to be told our room was not ready yet, although checking in is from Receptionist told us to go in the lounge and if we fancied they did a nice Afternoon Tea Selection, which was advertised in reception, with lots of yummy cakes available. So we were not worried too much about our room. Found a comfortable location and went to order our Afternoon tea, only to be told it has to be pre-ordered the day before. So I queried this,, and asked what was so special about it, you had to pre order. She did not know and laughed, and said they did some lovely sandwich's. So we did just that, yes the sandwich's were delicious. Once finished we went back to reception to book in. Our room still not ready, so they moved us to a different room that had been originally allocated. Room 127 - nice room bit tired, same decoration for well over 15 years. Comfortable with a lovely bed. After a couple of hours we felt cold so turned the radiator on, but it was not working. Not impressed, it was a cold day and snow was the forecast over night. So we rang reception, a nice guy arrived with the intentions of showing us how to put the radiator on. He soon realised it never worked. So he arranged a room change. Off we trots to 171 - having got ready for dinner in our previous room we went to the restaurant. 3 course meal, beautiful food and lovely presented. Nice staff. Just one hick up. A couple of kids playing around all the tables, and their parents were not interested in the noise they were making, while other guests were trying to have a romantic meal. So inconsiderate. Luckily they left just before our main course arrived. We enjoyed our dinning experience, and sat outside in the lounge afterwards for a coffee. Good nights sleep and quiet. Up early for a shower, only to find the shower was not working. Tried for half hour, water stone cold. Not impressed. Hot water to the sink, but not to the shower. Really made us angry. So it was a cats lick and off to breakfast. Both had the hump. Breakfast option was help yourself, but from previous visits noticed how some options had been taken off the menu. Checked out at 10.30am told the receptionist about the shower, he apologised, but was not phased at all. Offered to deduct a couple of drinks we had the night before. Left for home, but very disappointed. The hotel is run down, needs new carpets and a total refurbishment.

"peaceful, cosy place.."

enxhi k, Greater London, United Kingdom 17/02/2016

Me and my partner came to the hotel on Valentines weekend and we really enjoyed ourselves.. from the peaceful environment to the cosy room, everything was perfect. we loved the breakfast and the prices that go along with it. its a win, win situation!!!!! I would definately recommend to anyone whether your a couple or single some time to just be away from the world. Plus their was other facilities such as pool, sauna and bar. Defo coming back here.

"Lovely little place "

Bellybee7, Basildon, Essex 15/02/2016

We booked this room plus breakfast for 80.00 for me and my husband to stay in as we were going to a wedding reception in the hotel that evening. We were about an hour from home so we visited Colchester zoo first then had lunch then checked in. Check in went very smoothly and we were soon in our ground floor room. It was comfortable and fairly large overlooked a field full of bunnies hopping around. The bed was very comfortable and although the room was very warm when we entered we soon sorted that out by adjusting the heating. Shower was lovely good water pressure although bath was very high to climb into if you have mobility issues. The wedding reception was lovely and we were a little worried as the bar only took cash but after speaking to reception we could charge drinks to our room so that was all good. The receptionist was absolutely lovely and complimented my dress too. We had an excellent sleep and went to breakfast and that was plentiful and delicious with full fry up and pastries fresh bread and fruit and jams etc. Would recommend this place if you are in the area for sure.

"A marked decline since previous visits."

mstribli, Basildon, Essex, England 15/02/2016

I have stayed at the Marks Tey hotel, for both business and leisure purposes, many times over the past 15 years. I have attended several of their themed weekend breaks too, so thought it would be nice to revisit the hotel on Valentines Day. My last visit was in 2012. Upon arrival at 2.40pm, we were informed that our room was not ready (although advertised to be available from 2.00pm) and it was suggested that we spent time in the bar until it was available. After seeing the Afternoon Tea being advertised, we decided that we would perhaps enjoy our waiting time over a pot of tea, sandwiches, cakes etc. To our surprise, we were informed that Afternoon Tea had to be booked in advance! We therefore returned to the bar area and ordered sandwiches and tea. These were very nice. By 3.30, we had not received any news with regard to our room, so I enquired at Reception, only to be told that there would still be quite a wait. We were offered another room, which we accepted. Upon entering the room, I couldn't help noticing how run-down the establishment had become. Rooms were clean, but looked very tired. However, there were tea making facilities, and we decided to stay in that room. After an hour, we noted how cold the room had become, and despite adjusting the thermostat, we had no success in getting the radiator to function. Having called Reception, someone came round and confirmed that the heating was faulty. We were offered another room. We moved immediately. The second room was similar to the first; run-down with evidence of makeshift wallpaper repairs, and several holes where items that were once standard facilities (trouser press I remember quite well) had been removed. However, the room was at least warm. bed lined was very clean. We visited the restaurant at 8.15. From past experience, the restaurant at the Marks Tey was always worth a visit, and I am pleased to say that standards had been maintained. I opted for a pickled smoked salmon starter, followed by Duck breast, served with red cabbage and dauphinoise potatoes. I additionally ordered a medley of vegetables as a side dish. I finished with the cheese selection. I thoroughly enjoyed my meal. My partner opted for a duck breast starter, followed by Lamb Rump for mains, and finished with the Eton Mess. Again, this was very good, and staff were very pleasant and attentive. Our enjoyment was only marred by the occupants of a table close to use who had two young children, who seemed to believe it was perfectly OK for them to run around the restaurant, hiding under tables, and generally disturbing other guests. Admittedly this was not the hotels fault, but rather a demonstration of poor parenting in my opinion. We retired to the bar afterwards for coffee. We both slept well, and the room was indeed comfortable. There was a TV provided, along with hairdryer. Basic facilities. In the morning we were unable to shower, as there was no hot water. With it snowing outside, I did not fancy an ice cold shower. We mentioned this when we checked out, and the cost of our after dinner coffees were removed from the bill. However, since I had paid at the bar for them, they should not have been on the bill at all! So, overall, I have to say that the Marks Tey Hotel has declined somewhat over the years. It needs investment, and at the very least, a refurbishment. Staff are very helpful and pleasant, but at the end of the day, it has to be said that the hotel has lost its shine.

"It looks like crossroads motel ha ha"

Serenity_DK, Manchester, United Kingdom 13/02/2016

Despite not being the prettiest of hotels I have to say I was very pleased with the level of comfort and service throughout my two days stay here, the room was large and clean even if the bathroom was a little dated, but again clean and functional there was a pool on sight which appeared to be very popular given the number of people walking round in dressing gowns, the bar area again harked back to an earlier time but was busy (in fact could have done with more seating) and popular I ate at the bar twice and both meals where plentiful, well cooked and tasty - definitely felt as though they had been cooked for me rather than sat there waiting to be reheated. Overall comfortable, good service and a place to rest your body couldnt have asked for more

"A very charming hotel"

Hornsbyd, Atherstone, United Kingdom 10/02/2016

I have really enjoyed my stay at this hotel. I was slightly apprehensive after reading some of the previous reviews but I found it to be so charming. Yes it could do with some updating in areas but the overall feel to the hotel is warm and friendly. The staff at check in were really helpful nfr informative and I ordered room service on one night which was quick and tasty at a very reasonable price. The location of the hotel is really good very accessible and made my business trip hassle free and simple. The breakfast is something that let's this hotel down as there is not much choice compared to other hotels in have stayed at in a similar price range. The sausagues are poor quality and the beans were cold. Away from that tiny negative I have had a really lovley stay and look forward to returning when I am back in the area in the future.

"Lovely hotel"

User 09/02/2016

Lovely hotel, stunning lobby. Brilliant swimming & spa facilities, spacious rooms although no fridges. Cosy bar with lovely lady called tina working there. Good food and great prices. Good location for local activities and things to see.

"Fairly good experience but a few bad points"

TigW, South Yorkshire, United Kingdom 09/02/2016

General - clean hotel, nice food, helpful staff, a serious attempt to make the hotel more accessible. But some fall-off such as the inaccessible entrance, missing vertical grab rails in the wetrooms, no clear evacuation policy (I asked for this on registering) and lift problems. The hotel has wide doors and corridors, so plenty of room to manoeuvre around, and the accessible bedroom actually was accessible - much better than many hotels I've seen. But there was no vertical grab rail in the shower, making it a bit risky - and my walking stick wet when I had to use it instead. (I checked and found that other disabled guests had also found this an issue, but the manager disagreed.) Staff were very helpful; although not fully trained they were willing to listen and understand issues such as 'why you shouldn't store chairs in the access route to the lift' and 'as the upstairs bar doesn't serve coffee, why I can't go downstairs to collect a tray of coffee and bring it up here myself while driving a mobility scooter'. The hotel was very clean, and the bedroom was almost completely dust-free (no asthma attacks!). The usual problems with no dropped desk at reception, and some of the breakfast buffet area wasn't accessible but staff were on hand to help. There were a few maintenance problems - mainly with the lift which meant I could not use it unaided. One serious access issue - the path from the road dead ends with no dropped kerb, and going back to the top to come down on the road itself didn't work due to an awkward speed bump. I spent sometime on the other side of the hotel entrance trying to attract attention before I collared another guest in the car park, who went to get help. No point having accessible bedroom if only car users can get into the hotel. And one other thing to note - taxis come from Colchester and the firms charge a call-out fee. The taxi from the hotel to the local station, about 0.65 mile, cost £11. If I'd have known I'd have driven my scooter back to the station (once someone had got it up the kerb!).

"Leisure club poor"

User 05/02/2016

Swimming pool was cold. Changing area dirty. Sauna needs a good clean. Slippery around poolside. Full of kids unsupervised and could not swim lengths as dangrous. Use to be member and has not got better in the y month plus i left.

"Bad service"

imcpilot, surrey 04/02/2016

My mother in law was taken to Hospital in colchester so we needed a hotel for one night overstay. Booked on line because we could not contact the hotel direct via land line, we needed to talk to the receptionist because we needed to check in very late sometime around mid night. We started phoning the hotel around 7.30pm when we left our home in Surrey, we drove all around the M25 & up the A12 via dartford which took 2hrs we must have phoned the hotel over 20 times till someone answered the phone over 2 hrs to answer there phone ( unbelievable ) when we arrived at midnight we stood at the reception for 10 mins until someone came & checked us in. The young man who was going to check us in seemed to be confused with the check in procedure and had to get someone to help him. Any way eventually we got our key to the room. We felt the hotel was a bit run down & needed a facelift some decorating would be good, looked like it was last done in the eighties. Breakfast was good. Staff very helpful. Easy parking. Not sure we will use this Hotel again. Management need to get there act together.

"2Night Getaway"

mickleightonbuzzard, LEIGHTON BUZZARD 04/02/2016

Feb 2-4th Booked here last week after cancelling another central Hotel in Colchester but had dreadful reviews!!! Have stayed at a couple of other Best Westerns with family so although on the outskirts we were not disappointed. Our room on the ground floor was good although beginning to look a bit tired, very comfy bed & bathroom excellent & hot water. All areas were very clean. We didn't use the leisure facilities.Staff were helpful & friendly, breakfast adequate. Drinks were expensive but the bar meals in the evening were very good & reasonably priced. A very popular Hotel it seems.Wi -Fi had quite weak signal.Would definately book again.


Lisa M, Southend-on-Sea, United Kingdom 26/01/2016

My partner and I stayed for a two night break and we had a lovely time at the hotel. It was a "Winter Break" which included bed and breakfast and boy did I stuff my face! I put on 31/2lb. I had stayed at this hotel before and it was exactly the same. It was new for my partner and he was very impressed and said he would definitely come again. Rooms were clean and tidy. Staff were friendly and helpful. The fitness area was acceptable too.

"Excellent Review for the Marks Tey"

sarahys, Ramsgate, United Kingdom 25/01/2016

Just back from a six night stay at this hotel which mostly was a very enjoyable experience. All the staff we encountered were exceptionally friendly and helpful, the food was really good - especially the evening meals! Can certainly recommend the sea bass! Delicious! A bonus was the acceptance of Gourmet Society cards. Our room was larger than average with comfy beds and everything was spotlessly clean. Plenty of parking just outside. The few negatives were minor i.e. cooked breakfast could have been hotter some mornings and the choice of background music in the dining room at breakfast was rather suspect and too loud. The problem with no TV remote in our room could not be resolved but it was not through lack of trying by the staff. Yes, as has been said, some updating is needed but it is not really a major problem as everywhere was clean and tidy. If we were in the area again we would love to stay here again.

"Overnight business trip"

User 24/01/2016

Stayed overnight for business, only negative is carpet in room a little tired and tv was quite small for the room. Everything else was spot on. Service, welcoming, food selections and reasonably priced, even the alcohol was well priced. I will use this hotel again.


turtol, UK 22/01/2016

This hotel is dated and the rooms do need a major investment if they are to succeed. Good location, beds ok but do note that The wine is very expensive, price certainly not in keeping with other hotels/restaurants in the area. Our room was clean but dated and wallpaper was hanging off the wall

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your valued feedback. We do try wherever possible to act upon our customers feedback as it is easily the best way for us to improve our product and services. Kind regards Paul Leitch General Manager

"Good winter price deal - hotel looks dated"

User 21/01/2016

We needed a one night stay for visiting friends nearby. We had stayed previously 4 or 5 years ago. looked up online and saw the price and pictures and all looked well. The staff were very on the ball and the hotel was fine but needs a bit of updating as the decor and carpets look tired. We don't tend to watch TV in the room but TV seemed very small by today's standards. Breakfast was OK but a little uninspired. Overall good value and very helpful staff.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your recent review. I am so pleased that you found your stay to be pleasant and comfortable. We understand that the condition of some areas of the hotel needs to be updated and we hope to work on this in the coming months. Your feedback is most appreciated and will be used to improve our product and service wherever possible. Kind regards Paul Leitch General Manager

"Excellent service from all staff and very comfortable room"

Claire D, Northampton, United Kingdom 21/01/2016

We spent our Boxing Day there, so glad we did. The staff were excellent, very pleasent and helpful. The food was lovely and plentiful. The entertaintment was great, a young lady who sang beautifully and included everyone. Our room was very clean and welcoming, lovely huge bed. Bathroom was nice and clean with a bath and shower. The Hotel is very easy to find and has lots of parking. We will definitely be going back to see some of their theme nights. Execellent stay...Thank you

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Dear Claire Thank you so much for your kind words and positive review. We do strive to make every guests' stay special and I am pleased that everything lived up to your expectations. I look forward to personally welcoming you back to Marks Tey in the near future. Kind regards Paul Leitch General Manager

"Another superb stay"

Ollossm, Norwich, United Kingdom 20/01/2016

As we have come to expect of this hotel now the service was outstanding again on this recent stay. Room (on 1st floor) was spacious and very clean. Bathroom was spotless. Bed was exceptionally comfortable. There were plenty of in room tea / coffee supplies as well. The bar/lounge area was very busy when we arrived due to a wedding but staff were quick to ensure we had our latte's and were very polite and humorous. Breakfast was good but bacon does not last well under the heat lamps. The only criticism of this visit was the room temperature on arrival. It was very cold as the heating was on a minimum setting and took some time to come up to a reasonable sense of warmth. I know hotels don't know what time guests will arrive and want to conserve energy / max profit of room but once the room has been booked and paid for assuming the guest could arrive at earliest checkin and turning heating up at time would be good, that way if guests arrive later they arrive to a warm room. The atmosphere here is wonderful and whilst the décor, to some reviewers, may seem dated we actually really like it. Definitely recommend this hotel to other travellers

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your positive review and feedback. I am so pleased that you enjoyed your overall stay and that we looked after your needs well. I appreciate your constructive feedback and we will certainly have a look at managing the room temperatures for guests on arrival. I look forward to welcoming you back to the Best Western Marks Tey at some point in the near future. Kind regards Pasul Leitch General Manager

"Business Trip"

butterfly40_10, England 20/01/2016

I stayed at this hotel whilst on a training course. The hotel décor is a bit dated including the rooms, but they were very clean, warm and cosy. The hotel staff were very friendly and welcoming. The recreation facilities were disappointing, the pool is very small, the steam sauna is very dated and very very hot! I nearly burnt my leg on the pipe sticking out from underneath the moulded seat!! The changing rooms could also do with some tlc and wasn't impressed with the gym, very cramped! The location was ideal for the A12. Definitely a business stay and not a recreational stay.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your feedback on your recent stay at The Best Western Marks Tey. I am pleased that overall you found your stay to be comfortable and I will be passing on your comments particularly around the Leisure facilities for action. We take all guest feedback seriously as it is the best way to work at improving both our product and service. I look forward to welcoming you back some time in the near future Kind regards Paul Leitch General Manager

"Christmas at Marks Tey"

kells2016, London, United Kingdom 06/01/2016

We stayed over Christmas at the Hotel as a group of 9. The décor is a little dated but the rooms were clean and comfortable, the staff were attentive and accommodating and the food, and there was a lot of food, was really very good. Ideal for us as a family with ages varying from 18 - 80, the only real negative was the weak Wifi signal. but thanks to all at BWMT.

"Clean and Comfortable "

User 06/01/2016

This hotel, though the decor is dated, is very clean and comfortable. I was visiting friends nearby and the location was ideal. Even with the A12 very close, there was minimal noise. Staff were friendly and accommodating.

"Very nice"

User 05/01/2016

Very friendly and helpful staff, very nice room and very clean. The room and bathroom was very nicely decorated. Has some nice facilities to choose from too. All in all I would certainly stay there in there again.

"Get what you pay for...."

manxman1971, Isle of Man 04/01/2016

Stayed here whilst attending a wedding up the road at The Barn. Hotel is in dire need of a makeover. Decor is very dated. Rooms decorated in 80s Laura Ashley style floral design. No mini bar, fridge or bottled water. No phone in room or ironing facilities (although you can get an ironing board and iron from reception to carry back if you want). Spare towels are hidden in the wardrobe, even though it was clearly a booking for two people. Bar is functional if a little soulless. Breakfast was very poor. On the first morning there was no one to show check us in or show us to a table. Never offered tea and coffee. Cooked breakfast was OK but it had clearly been out for a while. On the second morning, whilst we were shown to a table, we still weren't offered tea or coffee...and to make matters even worse, the bread that was there to be toasted was covered in mold!! A further word of advice, the hotel is clearly very popular for weddings, with one on each of the nights that we stayed there. It can therefore get a little "lively" in the evenings, both inside and outside the hotel. In was pretty cheap, it was close to where we needed to get to....but its not somewhere we would return in its current state.


greeneyes0, Brentwood, United Kingdom 02/01/2016

This hotel 16 years ago was great and I know because my daughter's wedding was held there and we had a really fabulous time in a lovely hotel with a very good standard of accommodation. However my husband and I stayed here New Year's Eve as we were going to a party in Colchester and I was really very surprised as our room looked so very tired and worn out. Couldn't find extra towels as there was only one small one and one large one for the two of us. Apparently they hide spare towels in the wardrobe; just a strange way of doing things and then we couldn't turn the heated towel rail on and even the staff couldn't find the switch!! so a cold bathroom. Went down to the bar for a drink. The bar staff literally throw the empty bottles in a bin which makes one hell of a noise and as the bar was busy this happened about every couple of minutes so not a great start. We ordered a bowl of peanuts and they were stale. £6 approx for a glass of prosecco! It's obvious that the hotel needs to refurbish their bedrooms but to be fair they were a very reasonable price and the beds were very comfortable. The staff were very nice and the reception girls were so lovely and helpful which made up for a lot. So bit of budget stay.

"Value for money and comfortable stay"

nagasaki74, Borehamwood, United Kingdom 30/12/2015

Best western marks tey..... Spent less than 12 hours here after a local wedding but it did the job. Very comfortable bed in a reasonably well appointed room which is more modern than the exterior suggests. Didn't get chance to check out the bar or the leisure facilities. Breakfast was plentiful and reasonably diverse, although not of the highest standard. Poor black pudding which is always a good benchmark. Excellent value for money though.

"wedding guest at this hotel"

sue D, essex united kingdom 30/12/2015

We went to a wedding at this hotel the food was loverly and surroundings but unfortunately guest had rooms broken into and bride and groom did not get the bridal suite although key was givern to them it already had outfits in for the next days wedding bridesmaid's. No manager on site to sort problems out. Would I stay here no sadly not because there security off who goes in and out of this hotel seems very poor.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your response to your stay at The Marks Tey Hotel. I am so pleased that you enjoyed the food and surroundings-we pride ourselves here on delivering the best product and service we can for our guests. We do take our security very seriously here and we have identified that a person or persons externally gained access to one of the ground floor rooms. This has been followed up and reported to the police, our staff have been asked to remain vigilant at all times and we have also increased our regular security checks of the outside of the property. We are confident that our actions will significantly reduce the likelihood of this type of thing occurring again in the future. Once again I thank you for your response-feedback from our guests is always noted and where possible acted upon because it is so valuable to our constant efforts to improve both our product and service. Kind regards Paul Leitch General Manager

"Luxury hotel"

User 25/12/2015

Ive stayed here a few times over the past few years, just at a getaway night with mates, hotel is beautiful. It has a pool & a gym, the rooms are dated and in need of tlc but still a good nights sleep. In a very quite peaceful area not too far from the local shops & takeaways. Looking forward to the next time.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments. I am so pleased you enjoyed your stay with us and I look forward to welcoming you back on your next visit. Kind regards Paul Leitch General Manager

"Great value"

User 24/12/2015

Stayed here for a night when we were in the area for a wedding. The hotel was perfectly nice inside if not a little dated. When we arrived there were two weddings on in the hotel which meant unfortunately we had to wait a really long time for our lunch at the bar which was a bit difficult with a hungry toddler and meant we were pushed for time to get ready to go to another wedding in a nearby village. Food was good value however. The only other problem was that in the evening there were some children running up and down the corridor who were obviously part of the wedding party. This ordinarily wouldn't have bothered me but we were back at the room early so my baby daughter could sleep. Aside from this is a good option if you need to stay in the local area.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your kind comments-i am so pleased that you enjoyed your stay at The Marks Tey Hotel on the whole. We take all of our guests feedback seriously and to that end we will be working on reducing noise levels in the corridors from other guests whenever possible. We will also look into the reason for the delay in your meal arriving as delays of this sort are not a reflection of our normal high standards. I hope it did not detract too much from your stay with us. Kind regards Paul Leitch General Manager

"christmas party night 2015"

5432154, Norwich, United Kingdom 21/12/2015

Stayed at this Hotel December 2015 for Xmas party night, Room although very clean is very dated abd tired and badly in need of revamping . One strip of wallpaper was completely missing, one chair was badly stained, and the heavy curtain at the window was frayed and torn. The meal we had was o.k but the roa potatoes were BURNT we told the waiter who promptly removed them from the plate with his fingers! he did bring us more. The D J played a lot of "head banging" music and not really a lot else, although he payed some Xmas songs. The Receptionist was very polite and helpful. The breakfast was good. Would stay again but probably in an upgraded room. Hotel needs money spent on it.

Marks Tey H, General Manager at BEST WESTERN Marks Tey Hotel, responded to this review
Many thanks for your response. Please accept my apologies for the issues you experienced during your stay and allow me to assure you that they will be investigated and action will be taken or remedial training carried out. I do hope we can welcome you back in the not too distant future, albeit to an upgraded room Kind regards Paul Leitch General Manager


Kim H, Leicester, United Kingdom 21/12/2015

What a total dump - the bathroom was disgusting the plastic fake marble sink took 40 mins for the water to drain and the bath tap was jammed off, the shower head fell off ?? And the tiles had mould - sorry I'm sticking to premier inns at least you know what you're getting

"Dated but fun"

ohidoliketobe, England, United Kingdom 20/12/2015

I love this hotel! Stayed one night en route for business. On first impression thought I was checking in at Crossroads, mainly due to the dated look and slightly backwards checking in procedure (don't think technology has arrived here). Found receptionist to be nice but not super forthcoming with any info (ie where is the pool or the fact the restaurant was busy for dinner due to a xmas function.) was a bit strange to be asked how much I wish to authorise so we could charge to the room- especially as I had no idea what the food/ drink prices were. Not come across that before. Room was ok, rather dated but a nice throw back for me to the days when I worked in hotels- so I felt very at home there! Leisure club was good for a swim, steam and sauna- the guys working there were helpful. Had to eat early as only place to eat was the bar with limited space to sit, which filled up with the xmas party guests. Wendy was super helpful, fun and a huge asset to the hotel- had a great evening mainly due to her and a bucket load of red wine. Met some fun people and crashed the disco. Breakfast was ok- standard really. My colleague got put off as we were sat next to a light filled with cobwebs but I had a hangover so was not really in the mood to be critical. I wouldn't take any one here I was trying to impress but I had one of the most enjoyable stays I've had anywhere in ages- I think mainly due to the atmosphere and the fact the Merlot is very drinkable.

"Really in need of a make over"

Essexoldgirl, Colchester, United Kingdom 19/12/2015

We stayed at this hotel about 4 years ago, and we stayed here for 1 night after a evening event, the room and the hotel needs modernising badly, worn carpets in the room and hallway and stained carpets in the events room and the lights in the events room had so many cobwebs hanging in them l don't think they had been cleaned since l last stayed there!!. The bathroom was so dated the handle for the toilet came out of the wall every time you tried to flush and the water in the sink took ages to drain. The staff l encountered were all very pleasant and the food at breakfast was good. I must admit l would not stay here by choice again, certainly not for more than l night.

"Marks Tey Hotel should of booked a different day."

User 13/12/2015

Arrived on a Saturday night for a one night stay. Reception was efficient but not very welcoming. Room was clean and all you need for a comfortable nights stay. Bed well made. Went to book an evening meal to be told they had a function on so couldn't book a table for dinner. The bar was serving food but they only have 7 tables and all being used. The function was using the same bar and some points it took 15 minutes to get a drink. The two staff at the bar looked stressed and could not cope with the amount of people . We just felt sorry for the bar staff. On booking the room only 3 weeks before we should have been warned the restaurant would be closed. I would stay again but only after checking if dinner would be on the menu.

"Needs vast improvement"

Tomas R, colchester, United Kingdom 12/12/2015

fortunately we had to stay in this hotel for only one night. The staff were very nice and we couldn't fault them but the hotel was dated and needs a complete refurb. The décor reminded me of Faulty towers TV show.

"Enjoyed our night's stay here"

Maggie058, Lincolnshire 06/12/2015

We were tired after a long journey and a swim in the warm water pool and a sauna revived us wonderfully. The room was very comfortable and quiet despite the hotel being full with a large wedding party. My only small niggle was that the breakfast foods were barely warm but then the restaurant was crowded and maybe a few more staff were needed to cope.

"Looks good to start with - Then you start to notice things"

Sarah W, Exeter, United Kingdom 05/12/2015

I arrived at the hotel at about 4 in the afternoon, it was dark, being December, and it looked beautiful lit up. I went inside and was awed by the charming reception area and fabulous Christmas tree. There was a lovely little bar area over to the left and I felt excited for my stay - which was only 2 nights as I was just there to visit some friends. My parents would be arriving the next day and would have their own separate double room. My room was on the ground floor, a long way away from the entrance and the sound of the wedding reception they had going on, which I was very grateful for at the time (I'll come back to that later). The room itself was pretty good. It was a double even though I had been told it would be a twin when I had booked over the phone, which is no big deal as I am only one person but it would have been nice to have been informed, The bed was extremely comfortable and neatly made. The carpet looked new and clean. That's about all the good things I can say. The wallpaper (which was torn and peeling) probably wouldn't have been all that fashionable when it was first installed back in the 80s/90s and was probably what contributed to the dank, musty smell. The curtains (which you had to hook rather than draw) were ripped and in places and the lining was totally gone. The dark wood furniture was not very fashionable either but the chest of draws was covered in rings from where people have stood glasses of milk and cups of tea. The wardrobe would not open properly as the hinges were completely gone on one side. There was also no toilet roll holder! The toilet roll was just hooked on to the metal frame so every time you went to pull a bit off to wipe yourself with, it would just fall on the floor. But the worst thing was the TV which did not work at all. The wires dangled dangerously over the radiator and there was no way that the cable for the aerial ever could have reached the outlet in the TV. I phoned reception and told them about it and they sent someone to have a look at it. The boy they sent agreed that it was broken. Then he left. That night I barely slept because (naively) I thought that the wedding reception was too far away to disturb me, What I didn't bargain on was the sound of people drunkenly returning to their rooms at 2am. The next morning, I informed reception again of the broken TV and they again said that they would send someone to sort it out. I then had breakfast which was delicious but much of it was gone by the time I got there. It is supposed to be from 6.30 to 10am - I got there at 9.15. The next day however it was much better but surely it should be of the same standard every day and if you are going to stop putting out food at 9am then maybe they shouldn't say it finishes at 10? Anyway my parents arrived later that day and I had a look at their room. Their wallpaper and curtains were as bad as mine and their carpet was threadbare! But at least they had a working TV and no dangerous wires. Later on, I went back to my room and lo and behold, the TV still wasn't fixed even though I had told them on more than one occasion that it was broken. I slept much better that night as I was so dog-tried from the night before. I never got to use the swimming pool or other facilities as I wasn't there long enough so I can't comment on them. I will say that the dining area was large and a nice space to eat your breakfast in. When I checked out, I mentioned the TV again and the friendly manager was apologetic and gave me money off my bill. Overall it would be unreasonable of me to give this place a poor rating as it does have it's perks, but given the choice I don't think I would stay there again.

"Overnight Stay"

User 29/11/2015

Stayed for the one night, rooms were very clean and comfortable, super comfy bed! The staff were very friendly and welcoming to the hotel. One thing I would point out is that it could do with major refurbishment as it's very old and needs modernising. However breakfast was superb with a wide variety to suit everyone's needs!

"Average for a short stay"

User 29/11/2015

Very mixed feelings about my stay here. It was only a one night stop over when there seemed to be a party happening? Check in was almost non excitant honestly I got more information from the night porter who made me a sandwich than the guy who checked me in. There was no information given or anything said about the kitchen being closed due to the party. I was just given my key told my room number and left to find my own way. The rooms are looking out dated and could do with some upgrades! The bed was unbelievably comfortable and the sheets soft however the rest of the furniture is old and warn, the bathroom while spotless (shower head not included) was again very outdated. Didn't have any breakfast as it was not included and had to leave early however my check out experience was great! Very talkative and made sure to explain each part of the check out while asking about my stay. Gave me lots of information about taxis and one was ordered and arrived very quickly! Mixed reviews. The room rate compared to others in the area was great however unless the service was improved and the rooms too I'm likely to stay somewhere I'd pay more for better..... Maybe while there are no parties and the hotel is staffed better it'll be an improved experience

"Best Western Hotel Colchester"

Marion C, Bridgwater, United Kingdom 26/11/2015

A very clean and comfortable hotel which had the added benefit of being excellent value for money and easy to book. Stayed here for Business and ate in the restaurant - Food was good quality and staff very pleasant. Can't fault it!

"marks tey"

Zita C, peterborough, United Kingdom 22/11/2015

recently stayed, got an upgrade on room.... very nice and clean and bed very comfortabe......areas always seemed to have people cleaning or hoovering.... courtesy newspaper was available.... plenty of free parking...... the staff were in the throes of xmas decorating when we were leaving..... but i would guess that it all looks great........

"Overnight Stay"

Jeffroyals, London, United Kingdom 16/11/2015

I stayed for one night due to a meeting in Colchester. The room was clean and tidy. The bath was large and deep and there was plenty of hot water. The bed was firm and very comfortable. We did not eat at the hotel as we had an early start. Easy to find off A12.

"Served a purpose"

LondonDjh42, London 16/11/2015

I am reviewing this hotel based on the reasonable price that I paid for 2 nights rather than the 4 star rating that the hotel has. For what we paid it was OK, the bedrooms were of a reasonable size and clean and the beds were of a good size. Our room was very old fashion and was hoping to the promised an upgrade, being a Best Western Rewards member but the hotel was very busy due to a wedding. We were looking forward to eat in the Brasserie Restaurant as advertised on their website but was told on arrival that it was closed due to a wedding, we had to make do sitting at the bar which was crowded and managed to find 1 table by the projector screen which was not ideal, I could not see anywhere on their website stating that the restaurant can be closed at times due to functions, I do find it very unfair that other guests have to be inconvenienced in this way. Breakfast was OK but for £13.50 paid on the day, I have had a lot better. This hotel did deliver all the basics such as being clean and the staff were very good and friendly, so it was practical but just don't expect anything too exciting.

"Lovely Stay"

Callum1988, Chelmsford, United Kingdom 16/11/2015

******************** Before I say anything else being a Travel Agent myself I would like to say that I am giving a fair and reasonable review as i work within the industry and not leaving a 'spite' review because I had one minor bad experience (which i had none) like I have seen in a few of these reviews. ******************** We stayed at the BW Marks Tey mid November (2015) with my wife, as we were coming over for a friends wedding at a near by venue. We pulled into there generously sized car park (front and side of hotel) and parked up with ease. We were welcomed by a cheery female face and asked for our details and even asked if we had a preference over ground or first floor ( which is always good to ask if any clients have any mobility problems etc). We were advised where our room was and went on our way. The room (although a little dated) was brilliant! Had exactly what you need out of a room a bed, tv, bathroom (shower over bath), wardrobe, telephone, hairdryer and tea coffee making facilities. As i said the room it self is a little dated, but myself knowing hotels like these whom are open 24hrs 365 days a year it's really hard to get much renovation work done without closing part or all the hotel. We did not use the pool so I'm afraid i can't comment on that as well as the bar/restaurant. The staff at MT are brilliant very attentive and knowledgable of the area and personally would highly recommend the BW Marks Tey if in the area for attractions (such as Colchester Zoo, or even visiting friends and relatives. I hope this review is helpful as i do feel I've been as honest as I can.


User 16/11/2015

We had a very nice stay at this hotel. The facilities were great, the swimming pool/steam room and sauna were enjoyed. The rooms were nice and the beds were comfy. We only had one problem, and that was with the shower. When trying to make the shower hot, the tap came off and sprayed water everywhere. We had to hold our hands over the running water to stop it from soaking the bathroom. Although this wasn't directly the hotels fault, the way they dealt with it could have been improved. I was stood with my hand over the tap for around 20 minutes before the hotel staff offered to take over (and it wasn't exactly cold water). They eventually offered us another room, after around an hour of us just sitting in the hotel room waiting to go out (we were planning on spending the day at colchester zoo, and arrived much later than what we wanted). And we received no sort of compensation for having to change rooms through no fault of our own. So in general a lovely hotel, with lovely staff, however if something goes wrong, don't expect them to react quickly!

"Lovely reasonable stay"

EssexCaz7, Essex 15/11/2015

Myself and my husband stayed at the Marks Tey Hotel on Saturday 14th November for a 40th Birthday do. The front desk staff were very friendly & helpful. The function room downstairs we had was lovely. We upgraded to an executive room which was ok. Had a standard sixze bed and had everything you needed in it. Can be quite noisy though as had a Wedding Party going on upstairs in another function room until early hours of the morning. The only downfall i can say was that the downstairs bar/lounge area was in a right mess with confetti everywhere and there was only 1 bar staff majority of the time with over 100 guests wanting to be served, alongside other residents too!

"Really lovely..."

Rebecca F, London, United Kingdom 13/11/2015

We stayed here a couple of weekends ago to be close toa party we were attending locally. We were pleasantly surprised, the hotel is wonderful. It doesn't look like much from the outside but when you reach the front and enter it reassures you that you're going to have a nice stay. The bed was comfy and plenty of space for clothes. Breakfast is exceptional. The only only one grumble I have is that the bathroom was a bit smelly (drains perhaps). Apart from that, a very good establishment.

"Not 4 star"

Susan R, Newbury, United Kingdom 08/11/2015

I stayed here for 2 nights for a family wedding which was taking place at the hotel. The wedding was great and I cannot fault the food or the staff for the event but my 3 star rating is in regard to the rooms. I was able to get a disabled room for my elderly relative on check in last minute, but the fan above the shower was dirty as was the fridge and the carpet could have done with a good vacuum! On the last morning 2 other elderly and disabled relatives left their room for breakfast and thought it would be OK to leave their belongings in the room. It was only 9am and check out is at 11am. When they returned at 10am a cleaner was in the room and had bagged all their belongings and thrown out bottles of their drinks. This may seem trivial but they had paid for use of the room and needed to use it before check out and had every right to. The cleaner had no right to be in there at that time considering it was check out day and certainly should not have been bagging up their belongings. Breakfast was at an extra cost in our bookings. The food is good and you pay standard hotel prices. The breakfast includes cooked food and continental. WiFi is free. The train station is only a 10 minute walk away.

"A very comfortable stay"

Andy D, Spain 07/11/2015

Very comfortable and clean room, excellent buffet breakfast, very good evening menu, good selection of lite bites at the bar area, indoor pool, good service, ample off road parking to the front and side. Close to A12/A120 for good access to the local area.

"Ok but not a 4* hotel"

Mary S, Truro, United Kingdom 06/11/2015

Had to find somewhere quickly and this place was on offer at £52 for the night. The place looks great on the outside in the dark. In daylight it looks awful. Peeling and dirty paint work. Unkempt grounds. The room was ok. The furniture and decor was tired and dated and there was a sweet wrapper left on the floor. There was weird curtains which you couldn't open or shut, just hook up so they have a swag effect. Very 80's. The bathroom was clean but had the horrible static shower head. I hate hotels that have this type of shower. The bed was just a double, wasn't particularly comfy and the pillows were flat. The to was in the corner of the room, not oppose the bed, so made viewing difficult. The staff I spoke to were friendly and helpful. There was a wedding reception going on when we got there so didn't use the bar. This place would be nice if it was redecorated and modernised both inside and out.

"not 4 star"

Lelli67, ruislip 03/11/2015

My mum and me booked a disable room for two nights. Arrived at 1.50pm to be told our room wasn't ready. Sent to the bar to wait. I returned to reception to see if we could get a complimentary tea and coffee but no we wasn't allowed. We waited an hour for our. Asked where the swimming pool was to be told its closed for cleaning. Breakfast Monday morning was lovely. Worth ordering poached egg. Breakfast this morning wasn't as good. The room 111. Lovely big size. Could fit my mums scooter in it. It was a wet room but there was no where to put your shampoo and shower gel unless you get elastic arms and could reach the shelf. Floor was sloppy wet too We both didn't sleep well as the beds were to soft. My quilt was grey looked over washed and grubby against white sheets. Also this room is near A12 travel noise all night long. Could only one cup of tea coffee as you only got 4milks no biscuits either. We had a sandwich in the bar with a coffee and tea. Had a shock when we checked as the tea and coffee cost £3.00 each. Never paid that much for one tea bag and hot water. It's not central London. Only two disabled carparking space. Which are not clearly marked and are side wards on to the hotel. Sorry to say we won't be returning

"Outdated to say the least"

User 02/11/2015

Let's start with the room, a polite way of putting it would be retro, another way of putting it would be run down with decor from the 1970's. This hotel is in desperate need of a refit because it's seriously needs bringing up to date. On a lighter note the room was clean and the staff were friendly, The drinks are overpriced and service at the bar is appalling, there should be two people running the bar because the woman running it clearly can not cope and leaves the bar unattended for long periods of time, when I'm at a hotel I don't want to have to wait 20-30 minutes for a drink or to make a food order because the person behind the bar has disappeared or is round the back playing on their phone. The buffet style breakfast was very good but I will not be returning to this rundown hotel because I'm not particularly fond of the 1970s and when I'm staying away from home I expect a certain level of service.

"Disappointing appearance of hotel and rooms"

cymp2015, Ipswich, United Kingdom 02/11/2015

We booked for one night but was surprised at how shabby the interior of the hotel and rooms were. The hall carpets had holes in and some holes were patched up with gaffer tape. The rooms smelt damp and musty and we had to change rooms because of the smell. The bedding also felt damp. There were noises all night sounding like someone was moving trollies around. We would not book here again.

"Fawlty Towers "

jimbobbly1978, Essex, United Kingdom 01/11/2015

This hotel looked lovely on the website and somehow had a good rating so I booked the executive room as we wanted the best type of room. We later found out that there is hardly any difference between a standard and executive room other than a fridge and air con and some bottled water although the site shows a separate dining area for one of the rooms on the site I booked. The room had a very musty smell and it is just terribly dated and looks like it hasn't been upgraded since the 70's. The sink had cracks in it, the toilet roll holder didn't have the inserts that hold the toilet roll on so they were just hung off the end of the bracket. The tv continued to lose signal and went blank. The carpet, walls and curtains had some stains on them which I'd rather not know about. The tap tops were cracked. All in all nothing like the pictures on the site. I have no idea how this could ever be classed as a 4 star hotel???? Would not stay here again. I will say the bed was comfortable other than a pube on one of the pillows! Breakfast was basic buffet style and the beans were actually cold and looked like they had sat there for a long time.

"Clean communal areas but the rest was very shabby and over-priced."

Essex7, UK 29/10/2015

Very old, shabby and out-dated decor outside of the main reception area. The whole place had a smell of disinfectant. Close to the A12 which was handy but there is constant traffic noise all night.The carpet outside our room was worn so they had used gaffer tape to stop anyone tripping. The Restaurant was satisfactory but not amazing. I sent my (med) steak back because it was raw and still chilled in the middle.I don't mind rare but not raw. By the time they had re-cooked the same piece of meat my husband had finished his. Breakfast was plentiful and ok quality. Pool ok. Overall too expensive for what we got.

"Surprisingly good lunch"

brennP, Colchester, United Kingdom 26/10/2015

I had to meet someone for lunch close to the A12 we picked the hotel. We were seated in the lounge as the only people although it was early. Honestly I expected a poor lunch. What I got was a really pleasant surprise. Nice starters and two well cooked mains. Friendly staff very nice. I'd eat there again.

"A very enjoyable stay"

rxxreeves, Windsor, United Kingdom 25/10/2015

My wife and I stayed here for two nights (Thursday & Friday 22 & 23 October). Although we had no trouble finding the hotel it was no thanks to our sat nav which seemed to want to send us further east towards Colchester. I've subsequently checked and the post code is specific to the hotel so the problem presumably lies with our sat nav. Anyway – that's not the hotel's fault. It's actually very conveniently located near to the A12 with a very large car park. Friendly desk staff - in fact all the staff we encountered during our stay were smilingly helpful. As usual we had a twin room. This one (no. 154) had a single bed and a much larger ¾ bed (it might even have been a smallish double) – very comfortable for one of us (me!). The room was reasonably sized and clean (although my wife reported a slight musty smell in one corner of the room – she has a much keener sense of smell than I). Just one negative – the wall mounted flat screen TV should be bigger. Why do some hotels penny-pinch when it comes to TVs? In the grand scheme of things the cost of a larger set is not that significant. Also it was mounted in one corner of the room making viewing difficult from one of the beds (my wife's!). The bathroom was nicely fitted and very clean. The shower was excellent. But the heated towel rail didn't work. We couldn't see any way to switch it on or off and as the electric cable leading to it bore a label indicating it had last been checked in 2006 we suspect it no longer functions. There was no room safe although the room directory told us there should be. Breakfast is really very good. A good sized buffet including full English (and alternative egg styles can be ordered), breads, pastries, fresh fruits, cereals etc. It all looked extremely appetising (and tasted good). I was almost tempted to sample the black pudding and sausages, they looked so appealing but I did manage to resist. I've seen better breakfast buffets but usually only in much higher priced hotels. No noise either internal or external. A thoroughly enjoyable stay. We wouldn't hesitate to choose it again if we had occasion to revisit Colchester.

"Pleasant stay"

User 22/10/2015

free upgrade with BW reward card free to signup, the room was clean and a good size and we got access to the pool sauna and steam room. the staff were friendly. The pool sauna and steam room are used as a Gym for locals so can get busy, The breakfast was nice eggs cooked just as you like them along with a good cooked and continental selection. if we need to stay in the area again we will certainly stay here.

"Excellent stay "

User 20/10/2015

Lovely clean hotel. All staff very polite and helpful. Facilities good and room was very nice. Big thanks to Tina at the lounge and Sam in the dining room :-D Stayed for a week, bed was comfortable and room facilities were also good.

"Daughters Wedding"

PaulRyan_13, Brentwood, United Kingdom 19/10/2015

We had our daughters wedding reception here on Saturday 17th October 2015, and stayed the previous night to meet friends and family that were also staying. The whole experience of dealing with this hotel was first rate, right from the early stages of the booking, the planning (with many, many changes) and through to the day itself!! The management and staff could not have done any more to make this event more enjoyable - nothing was too much trouble for anyone at any level to help make this an occasion to remember, and we cannot thank them enough for their attention to detail and the execution of the reception, wedding breakfast, evening buffet, entertainment etc. First Class all the way!!!

"Nice hotel, just a couple of points"

traveljester, Nottingham, United Kingdom 19/10/2015

After a very long drive down from Manchester we found the hotel very easily. We were checked in efficiently by some very welcoming receptionists. Upon enquirering about a possible room upgrade as it was a special occasion we were handled with very well & duely were upgraded too an Executive Room. The room was presented very well and clean, a few tatty bits in places, like the curtain and some of the decor, but nothing that was of any impact. We did have too ask for our complimentary bath robes though to be brought up to the room, but no issue and again handles very efficiently by the staff. We did try the leisure club out and it was clean and again very helpful staff. We enjoyed a nice swim and the sauna to relax. The deal I had booked was through Superbreak and included dinner on the first night. We booked a dinner reservation upon check-in and went down and had a drink at the bar before having our meal. I purposely asked the waiter at this point if we had any limitations with having a dinner inclusive rate, as I know how these things work having done this type of break before. I was advised that we had a choice of three courses and could mix & match the a la carte menu and bar menu, only having to pay a supplement of £5 if we wanted the steak. So without hesitation we made our selections. The food was very nice, nothing amazing, but still very good and enjoyable. What wasn't particularly enjoyable was the drunk woman on a table of six near us who proceeded to crawl, (yes, I said crawl!), around the restaurant floor in an attempt to entertain her young grandson, being loud, crass, (there was mention of having no knickers on?), and making a fool of herself and the people she was sat with. Whilst somewhat amusing, definitely not conducive too a romantic meal?! A lack of gentle background music & bright lighting also detracted from a nice ambience. Breakfast in the same restaurant was very good however, with a wide selection, you'd struggle to go hungry. Nice sausages and black pudding! So we enjoyed the rest of our two night stay and managed to dodge the procession of weddings that seemed too be taking over the rest of the hotel. It was upon check-out that I was presented with a rather high bill that took me by complete surprise. The hotel was going to charge me £10.95 for dinner? I naturally queried this. Apparently, I should have been advised that as a guest with dinner inclusive I had a limit of £21pp too spend in the restaurant! I pointed out that I had specifically asked regarding this was not given this information at all. The polite receptionist apologised & reduced the bill accordingly with no bother. I did point out that the waiters need this addressing though in some sort of training too avoid future embarrassment for customers and the hotel. In summary, this was a fine hotel that did just the job for our stay with polite & welcoming staff.

"Excellent Hotel"

Alison N, Cheshire, United Kingdom 18/10/2015

Thoroughly enjoyable stay. Highly recommended in every aspect. Great room, lovely atmosphere, helpful staff, plenty of parking, convenient to motorway. Perfect for business or pleasure. Definitely returning whenever we're in the area.

"Enjoyable experience in every department!"

LizaDerbyshire, Derbyshire 11/10/2015

Stayed here recently as part of a coach party. We had a lovely big room on the ground floor, with two chairs, table, etc., the bathroom was very roomy (plenty of "toilet bag "space!!). It was a bit noisy with the window open but there was a really good fan in the room which helped when the window was closed. The heated towel rail wasn't working and we reported this one evening - when we returned from a visit the next day it had been put right. We found all the staff to be extremely helpful, the meals in the restaurant were most enjoyable - the staff were very flexible over any changes you might want from the menu - and the service was good and pleasant. We had a discount on wine whilst we were there which helped the selection each evening!. All in all it was a very relaxing and enjoyable visit - having read some of the reviews before we arrived we were a bit apprehensive but really cannot fault our visit here.

"Below standard"

Teresa W, Norwich, England, United Kingdom 10/10/2015

We stayed for one night and although the rest of the hotel was lovely we found that our room was 'tired', broken wiring on the lamp plug, wallpaper falling off the wall, dodgy connection on the heated towel rail and the carpet was thread bare, not at all what i would expect from a 4* hotel; the hotel did offer to upgrade us on our next visit but it is unlikely we will go back there again (a partial refund would have been better) having said that breakfast was great, plenty of variety and good choice and the spa facilities were very enjoyable.

"An extremely enjoyable experience!"

Mary C, Colchester, United Kingdom 07/10/2015

A friend and I went to Marks Tey Hotel recently for afternoon tea - what an experience it was! The staff were SO friendly, kind and accommodating - top class service, nothing was too much trouble. I had not realised we would have three courses! The starter of egg mayonnaise with crayfish and smoked salmon was delicious. Then came the assortment of sandwiches, brown and white bread and four different fillings, all very nice. The scones were fresh (and huge) and were really yummy with plenty of cream and jam. We struggled with the assortment of 4 lovely cakes but made room for the delicious trifle to finish. Loads of tea or coffee and offers of hot water. It was a real surprise and a delightful treat. The hotel and restaurant were clean and staff all really lovely. I will certainly be going back for more!!

"We were looked after so well"

beejay236, Bunbury, Australia 06/10/2015

We had a great 7 day stay at this hotel. Stacey at the front desk was so friendly and helpful. Our room was very clean and comfortable and the pool was a delight to use. We had dinner and room service and both were of a high standard. Even though there were a couple of weddings during our stay we were not troubled by noise at all. And we loved the wascally wabbits outside our window each day.

"Should be knocked down..."

User 05/10/2015

Absolutely terrible stay, room is tired and dilapidated, it also had a distinct smell of damp or pee...the bathroom was also falling to pieces and the fan did not work. There was a wedding and a 50th party going on simultaneously, upon returning from visiting family with our sleeping toddler, we were heckled rudely by drunk guests smoking outside the front entrance to hotel which madly the hotel have made the designated smoking area. We purposefully asked for a quiet room, but the guests were shouting up and down the hallways at 230am...the hotel did nothing to manage this. Needless to say we did not try breakfast. As others have said avoid like the plague!!

"'The Mad Chefs Tea Party'"

PECK843, East Bergholt, United Kingdom 26/09/2015

My wife and I wanted to treat her brother and his wife to 'afternoon tea', and found The Best Western Hotel at Marks Tey offered a menu that attracted our tummies! We booked a table for 4 around 1.30pm and were taken to a perfect position where we could enjoy looking out the large windows. The restaurant had around 20 tables, but only two were occupied, allowing a quiet afternoon, if lacking atmosphere. ( we appreciated the absence of piped background music!). The three tiered stand displayed the finger sandwiches, assorted cakes, and scones with jam. The tea pot sat next to the box of 6 assorted teas, including walnut and chocolate flavours. The waitress left us to enjoy the fayre, and we soon consumed the crayfish and salmon starter. Defusers allowed us to try a few speciality teas but by now the water was no longer hot, and the waitress had dissapeared. At this point, we were shocked to hear shouting and a string of 4 letter expletives echoing from the kitchen.....the chef was either very angry or had dropped our trifles, because they never arrived! At this part of the afternoon tea, we decided to settle up before the mad hatter appeared! The food was okay but not outstanding, the 2nd cuppa was warm, and the customer service could have been more attentative as only 6 customers were present! At least my brother in law saw the funny side! We might try somewhere else next time, perhaps .......'Faulty Towers Teatime!'

"Fab fitness facilities"

S N, Essex, United Kingdom 21/09/2015

The fitness facilities are great, lovely pool, sauna and steam room and well equipped gym. However it is the gym staff that make it, all so friendly and professional, especially Tom. Nothing is too much trouble and always a smile.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.