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Best Western Plus Angel Hotel,  Chippenham

4.0/5  - basé sur 444 notations.
Market Place, SN15 3HD, Chippenham, Great Britain - Voir la carte
+44 1249652615 +44 1249 443210

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Bar-salon
  • Parking gratuit
    Parking gratuit
  •  Restaurant
  • Coffre-fort
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 444 avis de voyageur
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Le Best Western Plus Angel Hotel est un havre de paix idyllique pour qui cherche repos et détente. Idéalement située à seulement cinq miles de la M4 entre Bath et Swindon, notre auberge relais vieille de 4 siècles a été agrandie avec beaucoup de goût et offre désormais un gymnase, une piscine intérieure, un jardin de cour et une aile composée de chambres. Autant de raisons pour y séjourner. . . sans oublier le Wi-Fi gratuit ! La brasserie élégante, le bar et le salon vous aideront à vous sentir chez vous chaque soir. Sans oublier notre personnel chaleureux qui prendra bon soin de vous ! Ajoutez une touche de détente à votre voyage d'affaires : commandez votre boisson préférée et accordez-vous une pause méritée dans un cadre magnifique. Veuillez noter que le nombre de places de parking est limité en fonction des disponibilités.

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Avis de nos clients

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Basé sur l'avis de 444 voyageurs
Certificate of Excellence
Très bon
En couple En couple 169
En famille En famille 79
Escapade entre amis Escapade entre amis 44
Professionnel Professionnel 105
Voyage solo Voyage solo 19
Rapport qualité / prix
Best Western Plus Angel Hotel,Chippenham
  • 5
    « Lovely room, friendly staff »

    Stayed here as we were visiting family nearby and were very pleased with this 3 star hotel. Room was large and overlooked the garden, was very quiet despite the very bad weather, car parking was no problem and staff were pleasant and helpful. One downside was the stairs to the room which needed to be cleaned more thoroughly. Will certainly stay here again

    « Wonderland backyard ?? »

    I was amazed by the comfy and cozy old fashion style at this hotell. Very english?? but when you see the garden early evening in the autumn with colored leafs and it's also the first thing you see when you go outside in the just gives you a good start for the day?? Very nice rooms with good size. Tub in the bathroom - perfect after a long day. Small conference rooms but it works great for a small group.

    « Trip to Bath »

    This hotel was a great value alternative to the hotels in Bath. A quick walk to the train station and direct into Bath. Lots of nice places with Cotswolds on the door step near the hotel. Ate in the restaurant, the breakfasts were also good. Room was compact and quirky, but clean and nice. Staff were friendly and would stay again.

    « Great customer service »

    We have stayed at this hotel three times, it is a lovely hotel, has a proper old English feel about it, with a foot in the 21st C. On our last stay, we booked the executive room, however sadly the radiators were not working, HOWEVER, the staff went above and beyond to ensure we were looked after. Offered us other rooms, sent up portable heaters, coffee and drinks, now although you are thinking, of course they should, but really could not do enough to ensure we were comfortable and enjoyed our stay and it was not too much trouble. Proves great customer service is worth it's weight!

    « Surroundings very good, service in restaurant leaves a lot to be desired. »

    This hotel on first view was very good, although we entered from the car park which is the rear of the property, very modern. We were a coach party of approximately 50 the majority being older people and in some cases lacking in full mobility. We were told to stay on the coach until a member of staff issued our room keys. We sat for approximately 20 mins before anyone came, even though they had prior warning of our estimated time of arrival. The rooms were clean quite spacious, complimentary toiletries and drinks facilities,i.e.t.bags, coffee etc., We were told where our evening meal would be, in a private side room at 7.00p.m. we were served with a three course meal which was very nice. Drinks at the bar were extortionate. On Saturday morning the breakfast was absolutely chaotic, the staff were slow, no-one appeared to be taking orders and when they did everything was served wrong. Drinks and toast was ordered and a full english, however the full english arrived way before the drinks and toast, some breakfasts on other tables were being placed on tables when people were still on cereals, so when people got to their cooked breakfasts were cold. A couple of tables asked 3 times where there food was and must have been waiting at least half an hour. Everyone was complaining. Our evening meal was served in the breakfast room and it turned out to be a complete debacle. Starters coming out the kitchen 4 at a time with huge gaps between each. Main courses coming out cold and people were eating them without vegetables even though repeatedly asking where they were. It was almost like a 'sketch' from 'Faulty towers' people were complaining all over the room. Breakfast was a repeat of Saturday chaotic. There seemed to be no management lead at any of these mealtimes and young staff trying their best although only 2 or 3 of them. It can only be described as chaotic debacles each time. I am afraid that only management can be to blame. Dis-organised management leadership is the only way I can describe this experience, I do know that our trip organiser did make a complaint on Saturday morning but no improvement, infact things got worse., The organiser was not offered any form of recompense.

    « Has potential to be a nice hotel but certain things let it down. »

    There are both positives and negatives to this hotel but unfortunately there are more negatives! I'll start with the positives. -Nice comfy bed -Good location and easy to park -Good price -Nice breakfast Negatives: -The bathroom wasn't clean. There were lots of little hairs in the bath and on the floor which definitely didn't belong to us. -We went swimming and the water in the pool was cold. The changing rooms were also really dirty and smelt bad so we ran up to our rooms to get changed instead. -We went to the hotel restaurant to see if we could book a table and they turned us away despite the dining area being completely empty. They couldn't accommodate us because there was a wedding on which was taking priority so we had to find a restaurant elsewhere. We weren't told about this when we booked the room. -To get from our room to the front of the hotel we had to walk through groups of wedding guests who were standing in the courtyard drinking and smoking. It felt like we were invading their wedding and they didn't look too impressed to see us either. Perhaps if we'd stayed another day it would have been better but I wouldn't recommend staying when there's a wedding on as if you're not a wedding guest you're not a priority to them.

    « Great clean room with access to all the modern facilities »

    Had a two night stay in a great room. Friendly staff and good variety for breakfast at a reasonable rate. Our room was massive and the sofa bed for the kids was not bad at all. Even with the sofa bed we still had 3 addition seats so we were very comfortable. Only negative was the room was a little cool and we could not get the radiator to come on.

    « Sofa bed was awful »

    The hotel was everthing you would expect. I called the hotel to make the reservation and informed them I wanted a twin room. this was not available and was given a family room with a sofa bed. This was not made up on my arrival although but a quick word and it was sorted. But unfortunately this was the most uncomfortable night sleep I have ever had and had.

    « Check your bill!!!!!!! »

    First the good. Excellent food. Good clean rooms and 99% of the staff are wonderful. I have stayed here more than five times on business (not by choice) this year. On checking out on the previous visit my colleagues and I were asked to pay "over your budget" costs. We explained that on two nights we ate elsewhere and our budget was a rolling one so there was no chance of us exceeding the limit. The receptionist was adamant we had to pay so we did. On inspection bottles of wine and dinner were placed on our account falsely. We received reimbursement on our next visit, however this time we ate solely at the wonderful Wetherspoons one hundred metres away and a quarter of the cost. Yet again on checking out I was told I was over budget, in a fraternising and sarcastic manner. I queried this impossible anomaly and pointed out two times twelve is twenty four, not thirty seven. I was handed my money back with another sarcastic comment. Check your bill.....ESPECIALLY if you are on expenses. You may get a shock.

    « Great »

    Having stayed here twice in the last year,its difficult to find any faults with this hotel, the service is good, the restaurant is excellent, for breakfast and Lunch. And ground floor bedrooms available for disabled persons like myself.Well done. Indoor swimming pool available for use by guests.

  • 2
    « Great location.....but that's about it. »

    Not much a business traveler really needs; ease of parking, solid internet access, comfy bed, good bathroom facilities and Sky Sports. Well at least the bed was comfy. Parking is a joke. A Town Centre hotel with no controls over its car park? Multiple times I returned and there were no spaces and in fact, cars were abandoned pretty much anywhere. Shoppers, hikers and office workers all seem to be drawn to the free parking. Tough luck hotel residents. The internet was fast, but, it dropped every 20 minutes consistently. Whether this is intentional to prevent streaming I don't know, but it made working there impossible with VPN and other services that need 'constant on' bombing out. It's a hotel of 2 halves. The new rooms in the stable blocks and the old rooms in the main building. Unfortunately I was in an old room. There was virtually no water pressure at all. The cold taps were a trickle and the toilet could only be flushed (literally) once every 10 minutes. At least I could relax and watch football....Nope. The advertised Sky Sports was not available. Couple of other items: If you want a quiet night, do not have a room at the front of the hotel. The noise from the Live Bands in the pub next door is not conducive to sleeping; in general the high street is a noisy place until well after midnight. The bar has shoddy service; often long waits for anyone to appear and then indifferent bar staff serving vastly over priced drinks. I completed the hotels feedback card "Moment of Truth" after my first night but got zero response from the Management. Unfortunately there is very little choice of hotels in Chippenham so on my next trip I will be forced to choose between a longer commute or the 1970's B&B that is the Angel.

    « Nice friendly hotel »

    Stayed one night. Staff exceptional, but did not eat there. The room that we had selected, two adults and a child (but no child with us) was excellent. Bed was a super king and v comfortable. You could nit pick in terms of grouting around the shower, bath plug off lead or signs of condensation on windows BUT do not let that deter you. Central area wonderful with the trees and as a smoker that was ideal. Bar service excellent especially as we wanted to 'go off piste' at about 2230 in terms of a food requirement. Will stay again.

    « Excellent - a pleasant suprise. »

    I am not a fan of Best Western due to past experience but this hotel was excellent from the extremely friendly and welcoming receptionist to the large room itself. There was a wedding reception on which I no way disturbed us. Our room was large and pleasant and the bed extremely comfortable. The bathroom was fine.( the grouting could do with a refurb) .

    « GOOD »

    Good hotel with a nice feel to it. Courtyard area is very nice. Bar area is good. Breakfast is part buffet for cereal/fruit etc and table service for full English. Room was fine but bathrooms are looking a bit dated. Plenty of car parking even when it was busy. My only criticism is that breakfast on a Sunday finishes at 10am !! this to me is far too early. Good friendly staff and reasonable value for money. The hotel has a pool but this is rather small and best suited for just a dip.

    « Great Lunch and Nice Hotel »

    My Mother, Nanny and I went to the Best Western Plus, Angel Hotel for Lunch roughly a week ago on a sunny day. My Nanny is in a wheel chair and from two disabled spaces to the restaurant was considerably flat apart from a couple of reverse bumps and in the car park is a ramp going into the foyer of the pool area. You pass straight through the pool area which is still outside but undercover and . The accessibility, we managed to get to the Restaurant/Bar in a minute or so from the car park, just be careful with the paving stones on the way because its easy to get the wheels of wheel chairs caught if they are thin. Other than that, expect very straight forward entries and exits. Now onto the food. My Mother had been before and said that they do a very large portion sizes for their sandwiches for the price. After ordering from a nice array of sandwiches, I had ordered one of my favourite sandwiches which was Egg and Mayo which was very tasty. Boy was it big though, lovely stuffed sandwiches in lovely granary bread with a handful of crisps with some salad. I do not have a picture but I can say it was fantastic and the price was something to laugh about for how good it was. The service was very good and the starter was prompt, so was the main course as well. I would definitely recommend this hotel for a light lunch. Great prices, nice area and also very close to shops as well which is right next door to the hotel.

    « Excellent for a Cycling Short Break »

    I organised a short break for a group of 18 cyclists at the end of September and we used the Angel Hotel as our base for rides out into the surrounding countryside. From the time when I made the initial enquiry to the hotel I found them to be well organised and very helpful. And throughout the four day period of our visit the hotel proved to be an ideal place to stay. Rooms were a good size and comfortable, we were provided with a room to store our cycles safely and - most important to cyclists - breakfasts and dinners were of a good standard. I'd have no hesitation in recommending this hotel.

    « Nice »

    Stayed on Saturday evening as we were at a party, the entrance and courtyard are lovely, really nice and well kept. Our room was huge and clean and the bed massive and very comfy, the only gripes are the coffee mugs in the room were dirty with stains inside and lipstick on the outside and the shower curtain needs replacing. Breakfast was included in our package. It was ok but they charge £12 for a full English that is way way to expensive for what you get, but all in all a nice place.

    « Great place to stay »

    Set into an old coaching in, the hotel rooms appear to be mostly in the old Stable block and ancillary buildings, ensuring a nice quiet night. The gym is small but offers a good range of exercises. The cooked breakfast is nice, but the staff can be a bit hit and miss at breakfast. The hotel offers excellent meeting facilities and look after you very well. I am looking forward to my next stay.

    « Angel Hotel - Angelic! »

    The Angel Hotel, in the heart of 500-year-old (at least) Chippenham, is the quintessential English Hotel. Enter into the parole with 2 fireplaces, have a cup of tea or a meal right in the parlor, or be sure to get a room facing the courtyard. That courtyard, with its shady spots and fragrant flowers, is a place of lasting peace. My room, facing the courtyard, was roomy, comfortable, spotless, and larger than any rooms I experienced in the rest of my trip. The young women behind the reception desk, Lexi and Marie, were wonderfully friendly and helpful. The restaurant breakfast wand other meals were hearty, delicious, and in a lovely setting. We used the slightly heated pool every evening after out walks and trips, - be sure to ask for a pool towel at the front desk. I definitely recommend the Angel. Our group of 5 Americans - sisters, cousins, husband, nephew, - all enjoyed the total experience. Thank you, Staff at The Angel - you couldn't have done a better or more thorough job.

    « Pleasant small-city hotel »

    Booked here last minute for a recent wedding but I have visited the hotel many times for company training events. The setting is town centre but once inside there is a quiet courtyard area and rear access to free car park for guests. The room was clean, tidy and functional but I have to say that the mattress on my bed could have used a change. It felt like it had collapsed slightly and would have been quite unsuitable had I not been quite inebriated after the wedding. Breakfast was good quality (and entirely necessary with a hangover) Staff friendly. Prices every so slightly more that I would expect to pay for similar quality and setting but for two it was within budget. Would be my first choice if staying in the area again.

  • 4
    « Great Location, High STandard »

    Especially well located for visiting Chippenham and Wiltshire generally, with easy access to the M4 and convenient train and coach links. Hotel always achieves a high standard, with comfortably appointed rooms and friendly staff.

    « Excellent value in a pretty town »

    The Angel is a traditional English hotel, in an old building in a very pretty historic town. The location is excellent - dead central, quiet (thanks to a pedestrianisation scheme) and in easy walking distance from the station of you are travelling by train. Value for money was quite outstanding and the staff friendly and welcoming.

    « Great Value, Good Location Nice Hotel »

    I could not fault this hotel, it is in a great central location. The hotel itself is nice and the rooms were a good size with comfy beds and quiet. The hotel offer free wifi and parking, and the breakfast was nice. All for a great price.

    « Prefect, couldn't had wished for a better stay! »

    I had a perfect stay in the Superior Four Poster room 25-26 Sept, it had a lovely roll top bath and separate shower in the en-suite bathroom just as described on the web site, the large bed was most comfortable with crisp clean linen, I had evening meal that was nicely presented and very tasty there was also a good selection for breakfast the next day All the staff provided excellent service and were very polite courteous and helpful at all times, especially Lexi who was most helpful at the reception desk, I enjoyed my stay so much I would most defiantly like to return again in the near future.


    Visited this Hotel a number of times over the last few years, but now it really needs a major overhaul. The older part, the Biddestone suite, the smell on the way to room upstairs is terrible and also in the room, it smells dinghy and old. The carpet in the room has stains all over it and the shower didn't work very well and it was cold. The location is great, but for the price you pay, it's not worth it.

    « Acceptable but dated rooms »

    Having stayed here on business I have mixed opinions. The staff were all lovely and gave good service. The bar area was well maintained and the cooked breakfast was cooked to order rather than a buffet that I tend to find. Although day 2 I had 2 slices of toast and a filter coffee for a mere £6, a bargain (sarcasm of course!!!). The room though let's it down. In a newer part of the building the furniture and general feel of the room was very 1990's, and further they made the unforgivable mistake of still having a shower curtain over the bath as opposed to a screen. From a hygiene perspective this is a big no-no for me. There was a dark stain on it which made the thought of it clinging to me even worse. I'm short, ok for a business stay, I wouldn't look it up for a leisure break!!

    « Average hotel »

    OK hotel, nothing special, if at half the price paid it would be value, somewhat shabby, the breakfast down at the local Wetherspoons is better for less than half the price. Overall very disappointing

    « Nice hotel with good facilities »

    My wife and I stayed at this hotel last weekend in connection with a wedding in the locality. The room was fine, parking area at rear of hotel adequate. Access at front of building restricted as area pedestrianised. Breakfast was fine even if service was a bit haphazard. Suggest ask for room in new area near car park as revellers can be heard in older rooms.

    « Harry Potter location trip »

    My partner and I are big potter fans and on a spare of the moment decided to go up to lacock to visit the abbey and look up some of the filming locations, we have stayed at a few best westerns in the past they provide good locations for good value. The Angel has nice location not far from lacock and has good facility's for the price the pool is small but enjoyable for a float about and the gym again is small but has everything for a good work out would deffo recommend to any couples , we had a upper tier suit that was lovely. Would deffo go back if we where in the area

    « A Very Average Best Western Plus »

    I am a fan of Best Western hotels but this one is not so good. Firstly parking is a nightmare. People shopping appear to use the car park so little room for paying guests! Layout of the hotel is strange; you have to walk through the new part of the hotel and the courtyard to reach an unmarked reception area. I was told I was not entitled to any points( I am a platinum card holder) as I had not booked directly with the hotel! Shame as I booked and paid for 3 rooms for 2 nights. Room was ok . Clean and comfortable with everything in working order. No upgrade was available. Bar was pretty grim. No atmosphere and more like a cafe area. The restaurant looked uninviting so we ate out for dinner. Breakfast uninspiring. Poor selection on the buffet and cooked order arrived before our toast and coffee and before we had finished eating our fruit and yoghurt. Hot food just dumped on the table! Did not use leisure facilities. Some staff were nice and friendly whilst others obviously hated their job and let it show. Good location for a hotel but not sure I would stay again.

  • 3
    « Ok Stay »

    The hotel seemed lovely - a great courtyard, the restaurant seemed spacious and clean and the leisure facilities were good! The staff at the reception and in the restaurant were lovely - all very attentive and friendly, they couldn't do more for you. However, it wasn't all great: The layout of the hotel is random, you have to walk through the whole hotel passing rooms and the courtyard to get to the unmarked reception after parking your car - it doesn't flow very well. The bed flat sheets are we're too small for the beds and consequently I found myself sleeping on an uncovered mattress when waking in the middle of the night - not the most hygienic. The cleaning staff were not great, we had dirty cups and spoons in our room when we arrived and our friends had a dirty pillow case on the floor when they entered their room. Whilst the cooked breakfast was really great they weren't consistent with the quantities, on the first morning we had two hash browns, and on the second morning only one - I love hash browns so was a little disappointed!! The continental breakfast is definitely not worth the cost - cereal, limited fruit and not great pastries for £8.50 - no thank you! I wouldn't rush back here personally, however if you need a hotel that is in the centre of Chippenham it is an option that should be considered.

    « Weekend break »

    Stayed Sunday night (11th sept)..wierd config at hotel re parking at back and walking through annex/courtyard (modern glass) into old part and front desk...confusing! Booked as diamond member and dissapointed with upgrade as room although big did not resemble those on line! Was nit told b/fast times or offered paper and receptionist didn't know how to deal with our points voucher yet told us she had been there 6,months...need to train poor woman better? Room was mismatch if of and new but clean. Sofa faced mirror but not TV?? Window seats were not clean especially the one in bathroom and dripping shower head all night. Didn't eat there sadly due to reviews but staff lovely at bar but only lounge area open. Paper ordered for 7 but didn't arrive! Fantastic location and many good pubs and restaurants including amazing Thai around the corner. Very disillusioned by best western standards and especially questioning the reward scheme within the market!

    « Inept service with unappetising food »

    Our friends took us here after having excellent food in the past. I'm sorry to say that they were embarrassed by the quality of food and the poor service we experienced. The only thing that I felt was worthy of a good comment was the selection of vegetables which were pleasantly al dente. Lamb loin chop was tough, unappetising and tasteless, the saute rosemary potatoes were left over new potatoes cut in half and slightly browned - no flavour of rosemary, no delicious crunch on the outside and no discernible flavour, add very bland gravy and you have a very uninspiring plate of food. My friend's gluten-free lamb was swimming in red wine which somebody appeared to have forgotten to reduce. The cheeseboard was cheddar, apple smoked cheddar and brie with celery, we might have had chutney had they not run out and my coeliac friend could not have had it anyway as it contained gluten despite being on the gluten-free menu. The male waiter came to take our food order then forgot to come back for our wine order, the trainee waitress must have started that evening without any prior training at all as she quite simply wasn't up to the job 'we'd like the Plate 35 Chilean Merlot please' 'Which number is that?' 'The Chilean merlot' 'yes, but what number is that, is it number 31?' Altogether a very unsatisfactory experience, they didn't charge for the lamb and one of the cheese platters, but, let's be honest here, we went out to eat expecting to pay for the food we ate not thinking we would be given it for nothing because it wasn't up to standard.

    « Excellent Hotel »

    Lovely hotel with lovely grounds, rooms are well equipment and comfortable, would definitely stay here again if in the area. Evening Meal & Breakfast was very nice. All the staff are very helpful and friendly.

    « Where do we start.... »

    From the moment we walked in the front door the reception wasn't even clearly marked, once we did find it we were greeted with a young lady full of a cold who really did not want to be at work that day. She asked if we would like a newspaper each morning we said - that would be nice, for the next 2 days we never received one at all. Once we arrived into our room we found it to be very tired, with stained, dirty carpet. The bathroom certainly needed updating with broken floor tiles. The walls were so thin we could hear the people walking next door, opening drawers and snoring through the night. Certainly nothing up the standards of the reviews that we had read before we had arrived. The service in the restaurant was dismal, we would not recommend it. Sorry to write such a bad review but we think that people should know that this is not the best hotel and need to spend their $$ on a better alternative.

    « Good location »

    Stayed here as part of a group. The hotel front section is a 17th century coaching inn, with a lovely flower filled courtyard leading to a new building, where I stayed. I was on the third floor and there is no lift, but staff helped with my bag. Breakfast is basic but ok. Ate at the restaurant three nights and it was also ok. The room was large. But there is no air conditioning and bed cover is a duvet so I had windows opened and fan on all the time and it was still hot. I should have asked for a sheet. Bathroom had a shower over the bath, and the pressure was very low. Wifi is free and works well. Again though, no power points near the bed which is a shame.

    « August BH weekend »

    Lovely quiet room overlooking rear car park. Bathroom could do with some TLC but adequate for 1 night stay. Service in breakfast room was slow and inefficient half hour wait then all breakfasts, tea, coffee & toast came at once. Normally you are served your beverages whilst you wait for breakfast. We then asked for more toast by this time we were one of the last table still eating, after another 20 plus minutes wait we gave up!! Could do better... Cpould do better

    « Would fully recommend »

    I must admit that at first I was a little lost, we parked in the car park went through what we thought was the lobby only to see it was part of the new building including the swimming pool. I had to ask a kind man where the Reception was and he told me to walk through the lovely garden though an old door and I would see the desk. I personally think that larger signage is required as the garden is like a enclosed beer garden with a winding path leading to the small door of the main hotel. The receptionist was really friendly and welcoming, and instructions to our accommodation were very clear (though the garden) but very, very clean and quiet. The only downside was that we decided have some lunch and ordered some sandwiches which took nearly an hour to come! The restaurant only had a few people in it and so we could not see the hold-up so we asked where our lunch was. They soon arrived. On the flip side, in the morning we sat down for breakfast and literally and I mean literally before I had even sat down I was asked for my order! I scrambled for my glasses and grabbed for the menu. I was so flustered that I ordered the full breakfast with poached egg instead of fried. The egg was not cooked at all! The sausage looked aneamic. And literally before I had even ordered the breakfast it soon arrived on the table (maybe that's why my egg was so under cooked!). Plus, I didn't even get to eat my bran thinking that my breakfast was going to take ages because of our experience with the lunch the day before!

    « Courtyard Gem!! »

    I'v lived in Chippenham for more years than I care to mention and have been in the Angel loads of times, however I had never realised, until today, what a fabulous courtyard area they have where there are lovely tree shaded areas, lots of tables and chairs, a lovely peaceful space to have a drink or a meal in the sunshine. You order at the bar and then your order is brought to your table. The staff were really friendly and efficient and the food was well presented and lovely and fresh. It is a hotel so prices are a bit higher than the equivalent meals in a pub, but the surroundings made the bit extra worth every penny. If you want to eat inside there are several areas as well as the restaurant, all very nice.

    « Good stay for what it is »

    I stayed here whilst coming to Chippenham for a Freinds wedding and for what it is, The angel is a good hotel. I wasn't expecting 5* luxury. The room was clean and comfortable, the breakfast was ample (if a little on the pricey side) and tasty. I also used the Gym facilities there. Nothing special but is good for a small workout

  • 3
    « food not good enough for the price you pay »

    Rooms here are fine and the hotel staff friendly but the restraint needs to be better to justify the cost of the food and the aspiration of the hotel. Location in central Chippenham is good if you want to be in central Chippenham but traffic is pain in the morning if you are trying to get somewhere else.

    « Don't bother »

    I was disappointed with this hotel after reading the reviews. We arrived and had to wait nearly an hour after check in time for our room to be ready. This was a room in the main hotel not the new part. Once in the room it was like an oven! The window barely opened and they had provided a stand up fan which was extremely noisy but had to be kept on to try and cool the room down. I have never slept in a room that was as hot as this ever.. The water pressure was also terrible and the shower could hardly rinse my hair properly. Dinner was also a disappointment. We had booked to eat in the hotel but should have found somewhere else to go. It was like eating a poor quality pub meal. Over cooked oven chips and undercooked steak which was tough. The only nice point of the hotel was the courtyard garden at the rear. I also left my glasses there and after ringing them once we'd got home were told that housekeeping didn't find them. Wouldn't stay there again.

    « Another good stay »

    Visiting friends in the area for a couple of days, I booked into the Angel again. I found a good pre-paid deal online for a single room. On arrival I found the room lacked decent ventilation for a humid day, and a quick word saw me transferred to another without fuss. The location is great and the staff always friendly. Will definitely return.

    « Excellent location, good food. »

    I travelled to this hotel with our local National Trust Group for a 4 night stay. I was allocated a room in the main hotel but unfortunately the following morning I had problems with the shower. The staff were extremely helpful and offered another room for me to shower in and then moved me into another room whilst we were out for the day. My new room was in the "new build" section of the hotel and was clean and extremely comfortable. Our group had our evening meal in a private function room and whilst the service was a little slow on one of the evenings I found the food to be excellent with good choices. I just wish more rooms were provided with a separate shower cubicle, as due to a previous ankle injury I find it difficult to climb in and out of a bath. There is a lovely garden/patio area which joins the old and the new parts of the hotel but you do have to walk outside for a short distance....not too good when it's raining! All in all I thoroughly enjoyed my time at this hotel and would like to thank the staff for their friendliness and efficiency.

    « Good location, comfortable »

    An overnight stop for a family occasion. Moved from our original room in the new part as there was a barking dog next door. New room was in the old part, and was much better. Lots of character. Met family for evening meal, that was very nice. Service good, food excellent. Breakfast the following day was great as well, set me up for the day.

    « Hotels »

    As good as any that we have stayed in terms of value for money. The staff are always helpful and extremely courteous.Rooms are clean and comfortable with good amenities. We have enjoyed our stays at Best Western hotels in England and Scotland and are now looking to extend our visits to your hotels abroad.

    « Quite good »

    Upon arrival, one hour after the check in time our room was still being cleaned. We were checked in but when we got to the room the cleaners were still busy. They were very rude, and told us to come back 15 minutes later. Felt unwelcome, like we intruded in their space. Once we were able to go into the room, it was clean. Bed was comfortable, bathroom clean. Carpets were dirty. Double glazed windows, but could hear a bit of noise from the outside but not bad at all. Breakfast very expensive, drinks reasonable. Will stay here again.

    « Nice Hotel, centrally located. Food disappointing. »

    We stayed for a two night break which included 2 breakfasts and one dinner. The hotel is right on the Market Place and has a very cleverly built extension at the rear which provides a lovely courtyard/sitting area, additional accommodation and a good sized car park. We are 'sheets and blankets' people and always ask for them instead of duvets if possible and nine times out of ten, our request gets lost somewhere along the way and we have to ask housekeeping to come and put things right. However, not The Angel Hotel. We were delighted as it saves so much hassle if they get it right first time. Well done to housekeeping and as a result we slept really well in our room which was both spacious and well furnished. We had our meal in the dining room. The service was excellent but we thought the food was rather average. My steak was very chewy and the chips were soggy. The promised field mushroom was replaced with a few button mushrooms scattered on the plate. The batter on my husband's fish was lacking crispness and the fish was quite small. Presentation was very basic. I suggest they invest in better quality frozen chips or do their own 'twice fried' chips and maybe serve them in some little individual chip baskets so that the chips stay crisp and the whole presentation is improved. A little imagination from the head chef is desperately needed. I ordered rhubarb & ginger sponge for afters but it was not available and my husband's fresh fruit salad was, again, very basic. No berry fruits at all, not even a strawberry or raspberry (now in season) among the usual apple, pear, kiwi and orange. Very dull indeed. Unfortunately the food offer was no better the next day at breakfast. Having said that, there was a good selection of cereals and bits and pieces to go on top, dried fruits, nuts etc. which were fine plus a basic selection of whole fruit, apples mainly and one banana which I grabbed. There was then a choice of the usual cooked breakfast with a choice of eggs. My husband chose a poached egg which, when it arrived was so overcooked it was solid and inedible. I had the buffet and I have never seen such a tiny offering of cheeses and meats, never mind the bread offer which consisted of cold dry croissants, just out of the packet I imagine, some anaemic looking rolls that looked like the cheap long-life ones that need to be baked off, except they didn't look as if they had been, and one, yes one, tiny Danish pastry, similarly pale and looking rather sad. I have a personal hatred of foil butter portions and plastic jam portions, which I suspect come straight from the cash and carry. Why they can't offer better quality jam and butter, I just don't understand. We go to hotels a lot for short breaks now that we are retired and we look forward to a lovely selection for breakfast (the best part of the stay in my opinion), so breakfast for us was a real let-down at The Angel and, we both thought, one of the least impressive that we have had in many a year. This is a lovely hotel that needs to get its act together regarding the quality and presentation of their food which is really letting the hotel down.

    « Friends party »

    Recommended by friends. Hotel is in a great central position. Lovely old building sensitively decorated and furnished. All staff are very friendly and accommodating. The rooms are a good standard and very clean. Comfort appears to be a priority for this hotel. Well priced and worth a visit.

    « Enjoyable stay at The Angel Chippenham »

    Second stay here at this dog friendly hotel. Nice clean room and very good breakfast selection. Convenient for local shops. Nice walks for dog along river Avon. Friendly staff willing to provide a good service.

  • 4
    « A comfortable one nights stay »

    We stayed here one night as we were attending a family event close by. Upon arrival we had a couple of issues - firstly they had put us on the ground floor next to the wedding reception which was due to end around midnight, this was not ideal as we were travelling with a 5 year old. In addition, we wanted a king bed with an extra bed however we were given twin beds (this error may have been the fault of my partner as he may have booked wrongly). Nonetheless when we raised the issues with a reception we were quickly moved to a different room on the opposite side of the hotel, well away from the noise. This room was actually much larger and nicer than the initial room so we were very happy with this resolution. We then faced an issue as the faulty iron burnt my partner's shirt which meant we had to rush out and buy a new one. The Duty Manager that evening was accommodating, if not particularly friendly ,and offered to clean it for us. We spoke to him upon check out and he said that laundry was closed on a Sunday so we should follow up in a few days - which we then did by sending an email. We then dealt with the General Manager and we have nothing but praise for his professional and friendly emails and timely follow up....unfortunately the burn could not be removed however they promptly bought a new shirt online and had it delivered to our house. If we were in the area for any reason we would stay here again. The staff, though not always good at hiding their emotions, are accommodating and professional. The facilities are as you would expect and breakfast had a good selection and saw us set for the long drive home.

    « Great hotel »

    Lovely central location. The hotel had a beautiful garden. Room had everything we needed. Friendly staff and helpful. Swimming pool was clean and warm. Breakfast was served quick and tasted good. No complaints at all

    « Quirky, interesting and well worth a visit »

    Had a one night stay here recently whilst attending an event locally. The only real negative came on arrival where the small reception was seriously under staffed. One receptionist checking in 8 people thus a lot of frustration. Other than that a really good stay. room was spacious [once we maneuvered lots and lots of stairs] and well equipped. The bath tub was huge and very welcoming! The swimming pool was superb and the general ambiance friendly. A good hotel and a convenient location

    « Reliably comfortable »

    A good base in the centre of Chippenham with parking on-site - ideal for exploring the area. It has a range of comfortable bedrooms - rooms of varying styles in the old and new parts of the hotel. Staff have always been helpful in sorting out any problems.

    « The coffee was fine »

    The room was lovely in the old part of the hotel. A boutique room up several small stairs. Old, quirky but very well cared for. Breakfast we prepaid for was a disappointing offering. Continental breakfast can be really satisfying. But pale undercooked white bread rolls with a few small, yesterday's Danish, or packet cereals of all sorts, meet you as you ponder which tinned fruit to pick with your low fat low quality yogurt! Oh but you can have white or granary toast. Alternatively one can pay an extra £12 for a full English. Really? Here was a hotel offering very good accommodation but expects the guest to think that a low grade breakfast suffices. Come on Angel, give your guests a choice of difference. Premier, ibis and other budget hotels offer better quality breakfasts than you. Give your guests fresh fruit choices, artisan breads and pastries, sausages, egg and bacon from local producers. Maybe even a choice of eggs Benedict or scrambled eggs and a little smoked salmon. Yogurts that are local, or at least tasty. Even decent jams and marmalade would have been nice instead of cheaply produced high sugar options that are tasteless. Match the lovely hotel with a lovely breakfast. Be different to and special enough from the budget hotels. You are very different! Hmmmm, the coffee was fine though.

    « Food gone downhill! »

    I have been eating at The Angel for years. Usually go weekly to 2 weekly. Only eat here as my friend wishes to go here. Cannot say the food has ever been amazing, chips seem reheated, can learn a huge lesson from The Gladstone there. There has been a gradual decline in the quality of cooking, the quiche I have was amazing at the start but now tends to be a soggy mess with undercooked pastry. I have also had undercooked chicken and cold fish there. They have always been ok with regards to changing the meal or reheating but you never feel they accept responsibility. I have to say, having cooked in a pub myself many years back, that how a trained chef can produce such poor meals is shocking. Most of the staff are very nice although some in a managerial position leave a lot to be desired with their people skills. We did notice portion control had dramatically been reduced too with the slice of quiche being under half the usual. New owners have put this in place! So obviously money before customer satisfaction. Overall sad really, you expect so much more from what I consider should be a smart establishment, unfortunately the facade does not reflect the quality inside. I think I shall have to persuade my friend to go to The Gladstone with me instead, the owner is warm and welcoming and will bend over backwards to please and the food is simply awesome. I wouldn't want to spend my hard earned money here! Serious lessons to be learned Angel!

    « Pleasant Stay With a Few Noise Problems »

    We stayed here for four nights in the main, older part of the hotel in the Bromham Room (no room number). Your GPS might lead you to the front part of the hotel, but that is for taxis and drop-off only. There is a car-free plaza right in front of the hotel so the parking lot is actually in the back part of the property, near the newer section of the hotel. Adequate amount of parking space, except for when an event was held in one of the hotel's meeting rooms on one of the nights. In order to get to the reception desk from the parking lot, you walk through the newer building (where gym and pool are), out the back door into a lovely courtyard with trees, flowers, and some tables, then back into the older part of the complex and head down a hallway towards the front. The small, metallic, modern reception desk, as another reviewer stated, is really odd and out of place with the old-time charm and decor of the hotel. At first we weren't even sure that was where we checked in. There is a pleasant, comfortable seating area with wonderful decor just inside the front door near the plaza. You can have drinks and snacks in here, too. We headed up to our room, carrying our somewhat heavy suitcases up the stairs (no elevator). A little quirky to get to our room: we went through another narrow passageway that had a few steps, and then opened a few doors to get to our room. We did enjoy our very spacious, clean room with a four-poster bed (with a bench at the foot of it), fireplace, huge closet, large desk and chair, dresser with flat screen tv on it, two bedside tables, a tall standing fan, and lounge chair with footstool. There were also two windows in the room, with little alcoves that held seat cushions. Lovely atmosphere all around! The bathroom was quite large, also, and had a window with a cushioned seat bench underneath it. Long counter area above the sink and toilet area to store personal items. The tub had a shower, which worked just fine. We ate breakfast and dinner in the restaurant. Staff was pleasant and capable at all meals. Breakfast was buffet, with not a lot of selection, but it was adequate. You could also order additional hot items from the server, too. The dinner menu offered some really delicious food and we enjoyed all of it. Our only problem was noise, which bothered us two out of the four nights (weekend nights) due to our room's location. The hotel is located next to a bar and the revelers were out shouting and partying on the plaza until the wee hours of the morning. In addition, a wedding party was drinking and screaming in the courtyard for several hours--we complained the next morning to the receptionist who said the hotel was aware of that problem and would handle the situation. We chose this hotel because of its close location to Bath--perhaps a 20 minute drive--and also because of the good reviews and adequate parking. If we stayed here again, we would probably ask for a room away from the street noise.

    « Angles on The Angel »

    We have just returned home following a 6 night stay at the Angel over the Chippenham Folk Festival bank holiday weekend. Our stay at the Angel was a pleasure in many ways, particularly the staff who were friendly and went out of their way to be helpful. The room was over the gym but as we were out most of the time enjoying the delights of the festival this did not bother us. It was a very pleasant room with all we could wish for although I did find the bed a bit soft for my liking and the duvet at bit hard. The only disappointment was the menu change over the long weekend. We had enjoyed the extensive and delicious menu offered outside the festival period but once the festival started we only had limited choices offered. We understand they are exceptionally busy over the festival weekend, but suggest that they could revert to the more extensive menu for the bank holiday Monday evening as many of the festival goers will have left by then and the staff should be less under pressure. Needless to say we have rebooked for next year.

    « Relaxing Roasty »

    We decided to take my mum out for Sunday lunch as a last minute decision. We opted to try the Angel and we were very impressed. The staff were all very helpful and attentive and nothing was too much trouble for any of them. We all chose a roast dinner followed by a dessert. The food was cooked to perfection and there was ample vegetables for all. I asked for extra gravy (always do with roast dinners) and they obliged at no extra charge (I've had to pay in the past in some establishments). We didn't feel rushed at all and ate at our own pace. We were offered a free coffee if we wanted it as part of the 2 course menu. We declined and settled for another alcoholic beverage. It was a very relaxing Sunday afternoon. Only criticism is I felt the bottle of wine was a little expensive but after all it is a hotel. We will definitely visit again for Sunday lunch.

    « Worth a visit »

    A good quality hotel with plenty of on site facilities (gym and swimming pool as well as bar, restaurant etc) Rooms are well equipped although decor looking slightly dated. Some work to do on the bathrooms as well - albeit that they are perfectly serviceable. On site car parking facilities. Staff very helpful and there is a reasonably priced menu as well, which includes a set menu for two and three courses. Doesn't warrant an excellent but certainly very good. Tip - avoid a room above the gym/pool.

  • 4
    « A pleasant hotel »

    This is an extremely pleasant hotel which is conveniently central in Chippenham. It has a relaxing feel with helpful staff who are familiar with their jobs so that it runs smoothly. At the back of the hotel there is an attractive small garden with seats under trees and with flowering shrubs which are pretty. There is a swimming pool which made me wish I had not forgotten my swimsuit. Our room was nicely furnished with comfortable beds and a neat bathroom. And, unlike when you are abroad, there were tea and coffee making facilities in the room. I would go there again.

    « what a find »

    There's not much choice in Chippenham for accommodation but that doesn't matter because you should stay here anyway! A really nice building, good room, swimming pool, and a lovely garden, right in the centre of Chippenham. Remarkably buzzing throughout the morning in the bar/lobby with locals having coffee and lunch - a nice atmosphere, and very pleasant staff.

    « Always charming »

    In the middle of Chippenham and yet it's quiet and charming. Has gym facilities and small pool that needs renovation but is adequate. Well organized hotel. Eating facilities good and friendly service. Only UK news channels on TV.

    « Wedding Party »

    We arrived on Friday evening for a 2 night stay, the reception staff and most of the waiting staff were very polite and friendly. Room was good. However after buying a malt whisky for myself and a friend , when returning to the bar later to purchase another we were told that had now been put away and we could have just a standard or a Jameson's ! When I mentioned this the following morning to the girl who had originally served us before finishing her shift she asked me if her colleague was rude about it ? I said not rude exactly but very abrupt, she said he should have served us as it had only been put in the cupboard as it was after 11pm. Also after returning from the wedding on sat eve several of us were hoping to have a nightcap , only to be told rather rudely the bar is closed ! But it clearly said on literature in the room , guests were able to purchase alcohol 24 hrs. They certainly missed out on a considerable amount of revenue! We will have to think carefully before staying with Best Western again if we wanted to have a nightcap because I am afraid to say Best Western definitely were not the BEST on this occasion.

    « Great hotel, avoid room 201! »

    This Best Western hotel is a combination of traditional English country charm with the chain's renowned modern facilities and expected clean, contemporary rooms and dining. My experience was slightly marred by being located in room 201 of the modern block which I discovered was above the hotel's gym meaning that I heard the late night (and early morning!) fitness enthusiasts pounding away on the treadmill. Unfortunately I only found this out after returning from my late evening meal and put my head down at around 11pm ?? Great location, clean and comfortable rooms, attentive staff and good food - recommended for business and leisure visits.

    « Pleasent stay »

    My wife and I chose this hotel as we were visiting friends in the area. On arrival we were greeted with a pleasant receptionist and were checked in within a few minutes. Our room was a good size with a decent bathroom everything was very clean. Breakfast on the first morning was very good in taste and service, however on the second day I ask for scrambled eggs on toast they came out looking like it was just chucked onto a plate, eggs then toast on top. different I suppose. On the whole we enjoyed our stay, the only annoying thing was being woken up 2 mornings out of 3 by kids running around on the floor above, and ignorant people talking loudly both late in the night and early morning with no consideration of other guests, but that is not down to the hotel that's just ignorance.

    « Lovely hotel and full of charm »

    Excellent Rooms , clean and full of everything you need ( fans , hair dryers , ironing board , iron , information , tea , coffee biscuits , paper pad , tv , comfy bed , very clean , lovely sheets , comfy bathroom with toiletries . Large ample wardrobe , draws for clothes . Excellent staff , swimming pool , Lounge area Close To centre of Chippenham Excellent food and tasty and fast service to and breakfast was great lots of choice and a nice atmosphere 9/10 :) A nice cosy warm Hotel with everything you need :)

    « Handy town centre hotel »

    If you need a hotel in the centre of Chippenham, this place is perfect. The free parking also helps. The rooms are of good standard. I found the hotel wi-fi a bit dodgy at times as it often failed during the evening of my stay. Please bear in mind that if its raining, there is a noisy drain outside room 105 creating a rather inconvienent "glugging" noise.

    « A good quality product, in a central location. »

    The overall impression you get from this hotel is that the management and staff are out there to make you the customer happy; from check in through the services and gym that the hotel offers it's guest, through to check out the experience is a breath of fresh air and welcoming. The comfortable room I was given, was a mix of old and modern elegantly furnished, with both an open fireplace, as well as a large flat screen TV. In the bathroom fresh large towels and quality toiletries were provided. Free WiFi, available throughout the hotel, was found to be quick and responsive at all times. Due to the time I checked in, I was not able to review the dinner menu, but based upon both a browse of the menu, and the quality of breakfast the following morning it looks good.

    « Quirky mix of old and new, but it works! Great if visiting Castle Combe race circuit. »

    I booked two rooms here overnight 1st May as we were visiting Castle Combe race circuit. The weather looked dire and I fancied a bit of comfort for the night! Last minute booking at £82.00 per double room which I thought very competitive.(Breakfast not included but I needed an early start so no issues and it was nice not to have it included in the price as I always feel I've been short changed if I need to get away early) It was a short easy drive to and from the circuit, and loads of available parking to the rear of the hotel. Entry from the car park is via a very modern annexe but built with the native stunning stone. It was spacious, light,airy and welcoming. A walk through a very pretty courtyard leads to the original and beautiful old building. Not too sure about the odd looking metallic pod doubling as the reception desk though. Bit out of place. Receptionist polite and welcoming and ensured the two rooms were together. She gave us all the info we needed about restaurant times, swimming pool and gym access etc. Bar was again spacious and the barman friendly and attentive. We ate in the restaurant, and pleasantly surprised by prices and menu, although steered away from the steaks as in my opinion these were the only items slightly over priced. The waitresses were lovely, efficient and friendly. Always smiling. What really stood out though were the double rooms situated on the second floor in the modern annexe. Despite being old fashioned lock and key entry (this really doesn't bother me at all) the room was incredible. Massive double bed (two singles joined as per many hotels), Sony TV, full sized ironing board and new iron. Excellent tea making facilities etc. Rooms large enough for full sized wardrobe, desk, coffee table, two lounge chairs and a full size free standing fan. Bathroom again, very spacious. (tap flow in bath was slow but I really am nit picking here). Shower was fine. Lovely quiet and comfy nights sleep. Checking out easy and quick. This is right in the town centre and I would have loved to have stayed for another night at least to explore. Next time we race there, I will definable return.

  • 3
    « Beautiful hotel, convenient location »

    The gym is good and clean, rooms are very spacious and nice and there is a garden that would be great for drinks in the summer. Only bad thing is the walls are too thin and we could hear the neighbours fighting and the other guests hitting the walls to make them shut up. Otherwise it was nice. Very close to the bus station and fair distance from the train station.

    « Thanks »

    Had a issue with the first room, we had the lovely young duty manager went out of her way to resolve all issues. A brilliant example of excellent customer service skills, well done you. A lovely hotel, great food ,great receptionists, great staff .You could not have asked for anything more.

    « Suitable location for work »

    This hotel was charming and in the middle of Chippenham when i visited for a business trip. The rooms were clean, tidy and spacious. Free wifi was available and the food was not too expensive at the hotels own restaurant. Parking is available, although I imagine could be an issue due to the size of the car park during busy period. Other than that there is also access to an on-site swimming pool which you need to book at reception when checking in. All round a good decent English hotel. I would visit again.

    « Great hotel in lovely location »

    This is a great hotel to stay in as a couple. It is dated in decor (and the rooms are accessed via keys) however this does not impact on the enjoyment of the stat. We stayed in a double room which had a lovely comfy king size bed, huge television, welcome tray (with tea coffee hot chocolate biscuits) an iron an dressing table. Dated decor could do with modernisation but didn't take away from comfort. The bathroom was spacious, nice bath and shower and huge mirrors and shampoo/conditioner/lotions. Again dated but functional. We didn't have breakfast on either night but have drank in the bar previously which was lovely. Staff are friendly and when we couldn't get in from the street one night we rang the bell and the porter came straight away and walked us through the lobby. The whole hotel is set around a picturesque courtyard with tables and a well which is beautiful and all the rooms overlook this. The swimming pool looked great but again we didn't get chance to use this. Great location on Chippenham high street short walk from all the shops, bus stop, river and slightly longer walk to the train station. Chippenham is a beautiful town with great access to Bath, Castle Combe, Stone Henge, Avebury and other Cotswold villages. The hotel could do with a modern facelift but is definitely worth staying in.

    « Clean, Comfortable and Quirky »

    I liked this hotel enormously. It is an old building, extended significantly with addtiional rooms in an annexe at the rear of the building. While many period features have been maintained there are some really modern touches, some of which work better than others. I'm not sure the rather ugly stainless steel 'pod' works as a suitable reception desk. Staff were friendly and helpful. Parking is limited and the car park can get very full during the day. There is free overnight parking in two adjacent car parks which is a big plus. Rooms may be in the main part of the building - mine overlooks the Market Square area - this can be noisy at night with cars going by and people shouting to one another - rooms in the Annexe would be much quieter. The Leisure Centre looked spotless - wish I'd had time to use it.

    « Town centre hotel »

    The hotel is situated in the centre of Chippenham, and just a two minute walk to the bus station with frequent services to Bath, Swindon and other nearby towns. Reception was a bit quirky, and with its stainless steel appearance looked like it was part of the kitchen area. We arrived after 2pm but had to wait over an hour for our room to be ready, so perhaps management might like to consider offering other guests in a similar position a tea/coffee whilst they wait. Our room was situated in the annex at the rear of the hotel, and was clean, comfortable and of a reasonable size. As there is no direct connection to the main part of the hotel, it could be a little uncomfortable racing across the courtyard in inclement weather. Breakfast offered the standard English cooked breakfast with kippers as an alternative, or there was a Continental choice, all served by friendly and efficient staff. There is a small indoor pool that seemed fairly popular during visit. There is a medium size car park at the rear of the hotel, which can get busy during events at the hotel, but there are numerous other public car parks nearby which are free from 1800-0800.

    « A hotel with a confused identity »

    the Angel Hotel is well placed in the heart of Chippenham, although best to use a Sat Nav to find it on your first visit. A small car park that is adequate for the number of rooms can get very busy around lunchtime. There is alternative parking close by but, all of this time restricted during the day, but unrestricted between 6.00pm and 8.00am. The view of the front of the hotel is in the pedestrianised centre. Which only has access for Taxis. You will approach the modern rear of the building. The Angel is a period hotel with a modern extension which you will walk through to reach the reception in the old building. I stayed in the old period building which has lots of quirks, which have been screened by an ill conceived modern look. The reception area itself has the feel of an afterthought. It looks like a converted broom cupboard with a stainless steel or aluminium screen which does not lend itself to a welcome for the visitor. The staff are friendly and helpful. Being in the old part of the building there are sudden level changes the receptionist warns you of and I part fell into my room as the step up is immediately behind the door as you open it. On the plus side the room size is generous, excellent bed with a big bath/shower room. The lighting though was dim. There was a dimmer switch but I could not raise the light level. During my stay, there was no hot water before 6.00am and I could not get any hot water in the shower for the two days I stayed. The carpet looked a little grubby. Not unhealthy but probably ready for a clean and the bath mat towel was frayed. Bar area expansive though a little small, again clean, very modern, functional without being welcoming. Pricing is standard hotel, personally I thought the wine expensive, but I can be difficult to please. Restaurant is a good size, service is slow, and the menu limited a wide choice of steaks but as an example if you wanted fish there was just fish and chips. Observing other tables there was a good selection of vegetables for those who ordered them. Again very friendly and attentive staff. I had mussels which were overcooked, I think this was a matter of timing as I was with a group. So okay but not recommended as a dining experience. If you are looking for a short stay in the area and want to be close to the heart of the town; this hotel is ideal. I would recommend you research other restaurants for your eating experience if you are staying more than one night.

    « Not worth the money »

    Over 20 hairs in my bath which was disgusting. I'd come home from a wedding really early as I was really poorly, therefore I didn't have energy to phone reception and deal with it. Room was small but ok. Couldn't check in at 2pm which was irritating for us but staff were polite and helpful. Breakfast was not good. I am a vegetarian so asked the waitress if they had any veggie alternatives for the cooked breakfast and she replied with 'yes, kippers.' Not the best response. So paid a lot for very little. Fruit wasn't good and not many yoghurts etc by 9:45am. Won't stay there again.

    « Not as good as it could have been »

    Room was nice but bathroom wasn't clean, room wasn't ready for check in time, average breakfast not great for vegetarians and over priced for what we got. Breakfast- no veggie alternative in a cooked breakfast- premier inn do quorn. Bath had hairs in the bath. Check in was 2pm it wasn't ready and no alternative was offered and we had to get to a wedding so couldn't check our room until late in the evening when it was too late. £99 wasn't value for money based on the above. Room was very nice and well decorated so it was a shame.

    « Highly recommended! »

    All the staff were very friendly and helpful. The bedrooms were clean and comfortable. And our breakfast was delicious. A great location - being a quick train journey from Bath! I wish we had more time to use the pool and gym, next time! Highly recommended!

  • 5
    « Beautiful Hotel »

    Very friendly and helpful staff, fantastic location, picturesque location within the grounds, great facilities. Very clean and tidy rooms and hotel as a whole. Plenty of cosy seating, easy access to town and ideal for for base so as to travel.

    « Pleasant but could be better »

    This is a traditional hotel that has been modernised for the conference market. A lot of the character has been removed in the communal areas and the bar is pretty bleak and unwelcoming. It didn't help that when we wanted a nightcap on the first night most of the bottles had been taken away and it took ages for the barman to find what we wanted. Also, we couldn't book the restaurant for either night because of a conference that was there. Our room was in the old part of the building overlooking the market square and was very spacious, clean and comfortable and had a bit of character. Breakfast was fairly standard but the service was a very slow, particularly on the Sunday when we sat for 30 minutes before our order was taken. Definitely needed better organisation. It is in a very central location. There was nothing major wrong but on the other hand there was nothing in particular that would make me go back there.

    « A lovely stay »

    We had a lovely stay at this hotel. This hotel is within walking distance to the train station which is handy for Bath. The breakfast was lovely and is cooked to order. The room was clean and had everything we needed. Including hair dryer, shower cap, shower gel, kettle, tea & coffee. The wifi is best in the lobby. Not so good in the room I would recommend this hotel

    « Excellent hotel in the town centre »

    The Angel Hotel offers a full range of services and is ideally located in the town centre. The staff are welcoming and helpful. Based on the layout of this traditional hotel, the rooms are likely to vary in size and configuration, but the Lacock room is spacious and well-appointed (the price reflected this).

    « Nice stay »

    Only stayed for one night as couldn't find a hotel in bath for less than 160 quid at short notice! Free car parking, helpful staff, and excellent location right in the centre. Not much in Chippenham but nice enough for a base to explore bath - which is half hour away mind. Didn't use pool or gym but rooms were spacious and nice.

    « One night while away on business »

    I was attending a two day seminar in Chippenham and so one night staying over was required. The hotel was chosen and booked by my company so no real say in the place. It was nice enough, attentive and organised reception staff greeted us all and soon enough we were off to our respective rooms. Mine had two single beds which was a little annoying but as I said, no real choice in what I got so made the best of it. I found the room a little stuffy but overall had an ok night. The breakfast was good quality although quite slow so be aware do you are in any sort of rush.

    « Overall very good indeed »

    We spent one night in two interconnecting rooms. Both rooms were very clean and nicely stocked with tea, coffee and toiletries. The double room was comfortable. The interconnecting room was two good single beds and (because we needed to sleep 3 children) one (what I would call) 'Z' bed. The 'Z' bed did not have a proper mattress and they'd put pillows on it. It was very small and my 9 year old was almost too big for it, it was also very uncomfortable. The location is excellent, it is very central to town and about 10 mins walk to the train station. The restaurant served reasonable food in the evening and an excellent breakfast. All staff were friendly and helpful. The pool is very clean, it is on the small side, but perfectly adequate and very safe for children (1.2m or 1.3m deep - I can't remember). We stayed here because we were going to Bath and the hotels in Bath were eye-wateringly expensive. The train was £5 return and runs every 30 mins. I thought the hotel was very good value for money and I would return. I did however notice that there were plug in fans in all the rooms and wondered if it might be a bit hot in the summer? We have a room overlooking the courtyard (rooms 204 and 206) and they were lovely and quiet, however, they are up 1 flight of stairs so not accessible for wheelchair users or people who find stairs difficult.

    « Great for Families visiting Wiltshire/Cotswolds »

    There is a free parking lot that does fill up. We always managed to get a space, so I can't speak to where you would park otherwise. The pool water is very warm and fairly shallow. The courtyard has a cottage feel to it, is cute and we be lovely to sit and relax during nice weather. The staff are friendly. Our family room was clean, with a pull out couch and twin-size bed already made out for our two children. Our room was very quiet. On days when we had placed the do-not-disturb sign on the door, housekeeping left fresh towels and cadbury hot chocolate mix. The bathroom was clean and modern, but nothing fancy. We prepaid for our breakfast by selecting the "Bed and Breakfast" option through the booking site. This worked out cheaper than paying for breakfast each morning. I would describe our breakfast dining experience as average. You can choose from fruit, pastries, juice, yogurt and the "Full English Breakfast", but I ordered just eggs and tomato, and my daughters would order just what they wanted too, which was fine. The bed was a bit on the firm side and the pillows weren't luxurious, but the bed was better than what I have experienced at Best Western's in the United States (which I avoid "like the plague"). I would stay here again, and based on this experience, I wouldn't hesitate to stay at another Best Western Plus in the UK.

    « Excellent hotel. »

    We recently had a two night stay for my birthday and Mother's day and could not fault it. We sat by the fire in the cosy lounge in the evening and ordered hot chocolate, when they arrived, complete with whipped cream and marshmallows, mine had a birthday candle in. What a lovely surprise! Our room (on the ground floor) was very spacious, clean and comfortable. Staff were friendly helpful. The breakfast choice was amazing, something to suit everyone. My only regret was that I didn't have time to use the gym or pool, but there's always next time!!

    « Good market square hotel »

    The hotel is in the centre of Chippenham with the main entrance opening out on to the market square, while the rear entrance is from the car park in a new building which is sympathetically blended with the original hotel with its 400-year-old coaching inn origins. Nearby is a small shopping centre. The hotel car park can become crowded but we never found a problem parking. We stayed in the new building which opens on to an attractive courtyard garden with benches and gazebos with a short walk to the main hotel and its reception, restaurant and function rooms. The new building also includes a swimming pool and a gym for the use of guests. Our room, 201, was over the gym and the background noise of TVs could be heard which was mentioned to reception who immediately sent someone to turn them down. On another occasion shouting could be heard from guests in the gym for a short while. It was only heard in the background but was still a little irritating. This appeared to affect just the rooms directly over the gym, and to be fair it was not a constant noise, nor was it late at night and would depend not only on how many guests used gym, but also on how noisy they were, but it is a point to consider. The room itself was clean and large, with a king size double, free Wi-Fi, tea and coffee making facilities, hair dryer, toiletries, a large TV and adequate plugs and storage. There were plenty of towels and bedding and, apart from the occasional noise from below, the room was quiet with no traffic noise. Staff were all helpful and friendly and breakfast is excellent with a well-cooked full English plus a range of self-serve cereals and extensive Continental items. We ate in the restaurant twice where the food was good and reasonably priced. There was a problem with a steak on the second occasion, it looked fine but a large portion was inedible. Staff dealt with it commendably quickly, efficiently and satisfactorily though, with an apology and a minimum of fuss, which says much more about the hotel and staff than the serving of a poor steak. During the day the hotel lounge and bar area seems to be popular as a regular meeting place for coffee and cakes for locals and the cakes on offer did look tempting. Chippenham itself is a pleasant enough market town with an interesting history, the Danes surrendered to King Arthur at Chippenham apparently. The town's history is well told in the small museum next to the hotel. The town is on the edge of the Cotswolds and close to Bath so is a reasonable centre for exploring the area.

  • 2
    « A disappointing stay »

    We stayed in the hotel for 1 night. We arrived and had a long wait at reception to be then be given a limited amount of information about the hotel and facilities available. Room was quite dated and tired. Bathroom tiles were cracked and the room was very cold. Overall disappointing. Paid £22 for breakfast which was okay at best.

    « Very pleasantly surprised »

    I have stayed in a few Best Westerns and generally I have found them to be fairly poor and rundown. This was a huge and pleasant surprise. It is a charming hotel, a beautiful old building, very well done and really lovely staff.

    « In the Town Center »

    As I wright this at 2:30am the man in an adjacent room is sleeping soundly as I can hear him ! There are rooms in the main building as well as some in a newer section at the rear, there is also a pool at the rear of the Hotel. My room was located in the main older part of the building and overlooked a block wall from the neighboring estate agent, not an issue for one night in February, the Bathroom was dated but clean and perfectly adequate. WiFi as with most Best Westerns is free and easy to connect on to with no additional passwords or log in's required. The car park is accessed from Bath Road at the back and was adequate and Free of charge, the front entrance of the Hotel is straight into the old part of the Town centre.

    « Very good overall »

    We stayed in the Angel Hotel for 1 night so that we could attend an event in Chippenham and, overall, it was lovely. It is a very nice hotel and the lady on reception was lovely. The room we had was in the newer part of the hotel and was great - very large with plenty of space to move around and get ready for our night out. The bed was huge and the bathroom also did not disappoint. The only problem we encountered was at breakfast. Whilst the main cooked breakfast was very nice and was served hot and relatively quickly, we had to ask for a 2nd time for coffee and tea, and the toast we ordered didn't show up at all. In fairness, we didn't bring this to the attention of the staff and therefore can't complain about it too much. It was a bit of a niggle, and shouldn't have happened, but it didn't spoil anything enough to make a big deal out of it. Overall the visit was great and should we need to stay in chippenham overnight again, we would happily chose to return to the Angel.

    « Best for central location in Chippenham »

    Located not far from Chippenham rail station and a car park at the rear of the hotel combine with a central location this the ideal hotel. My room overlooked the car park and was so quiet that you don't realise there is road nearby. Close to the swimming pool with a lovely courtyard to walk through to the bar/restaurant/lounge. The staff made my stay effortless from check-in to checkout. The staff from reception to those in the restaurant at breakfast.

    « A quick Lunch! »

    Thank goodness for Ann.. she was wonderful... friendly and helpful. The other ladies were lovely too. I think the manager was having a bad day. He was not very friendly but that was probably because the deep fat fryer had broken! We changed from Fish and Chips to the delicious beef sausages (we probably would have said no to the vegetables which came separately.. just too much food! Not a complaint at all but just seemed a bit of a waste)

    « Wifi didn't work »

    The hotel in general wasn't too bad but the room was cold and the wifi wouldn't work. The staff however were very attentive and the breakfast was of good quality and the restaurant area was very smart. The hotel was in the centre of Chippenham so ideal for shopping.

    « Nice little spot in the middle of town. »

    I stayed here four nights on business and was given room 211 in the newer section of the hotel. My room overlooked the car park and was quiet. The bed was very big but this was because it was two singles pushed together. Wifi was very good. This hotel is right near all the shops, pubs and supermarkets in Chippenham which was useful for popping into if you don't have time to travel to eat. The hotel is a little tired but not too tired to prevent you having a comfortable stay. Breakfast was very average with a choice of continental ie cereals, fruit, cold meat and cheese, and full English to order. I was provided with soya milk which was nice. There was a small gym and a postage sized pool. The gym was adequate for my needs. The pool however was like a gold fish bowl and other guest passing by on there way to and from the bar or reception were able to see right in. This was a little disconcerting.

    « Only place to choose »

    We attended this hotel whilst on an over Christmas coaching break with Galloway coaches.. My wife and I were accommodated in the annex building which is just a very short walk across an enclosed courtyard from the main building. No real hardship but a bit of a bind if it's raining as, apart from the fitness room and swimming pool, all the other amenities are in the main building. Our twin bedded room was of a good size, clean and well equipped with TV and tea/coffee making equipment. We were well catered for throughout our four day stay by a friendly and welcoming staff. The meals were of good portions and well prepared. I reported a faulty lamp in our en-suite facility to reception one morning and it was repaired by the time we returned later that afternoon. There's no doubt that if my wife and I were to visit that area again there's only one place to choose for our stay - The Angel.

    « Best in chippenham »

    A two night visit to Chippenham staying at The Angel. The room was well equipped with good TV and free internet. The bed was a little hard for my liking but slept well and undisturbed. Lounge bar busy lunchtimes - food only OK, wine very expensive! Breakfast good the first morning but pretty inedible the next day - hard overcooked bacon, concrete hash brown - must have been a different cook as someone else with the same experience suggested. Do take a drive and walk around Avebury , and also visit nearby Lacock.

  • 4
    « Great staff, good health club »

    This hotel tries really hard to please and all the staff are excellent, nothing is too much trouble. I had a room in the newer block at the rear of the building next to the main car park, which was really large. The room was a little cold with only a small radiator but after a while there was no problem. The food in the restaurant was standard fare but decent quality and big portions. The small gym had decent equipment and the fairly small pool is nicely designed and fitted out. The hotel is right in the centre of Chippenham but the car park is at the back of the new part of the hotel. You need to take quite a detour if you end up at the front of the hotel in Market Place in order to find the car park. I have no idea what the rooms in the main hotel are like but the ones in the Health Centre block are decent. If you are staying in Chippenham it is worth staying here if you can get a decent rate.

    « Nice hotel, friendly staff, good food »

    Stayed here for a weekend trip from London. It's in a central location in Chippenham, right next to the market square. The staff is welcoming and friendly. The room was clean. Though we stayed in the more modern annex at the back. You can hear when people in the room above ours were walking. The beds are on the harder side but manageable. But it was very warm in the room and it being on the ground floor facing the courtyard opening the windows and keeping the over curtain open wasn't an open either. That was really the main point that made the sleep less pleasant. On the plus site, though, the the restaurant serves good dinner. And pets stay for free, which is very rare these days as most places that do accept pets charge up to £15 per pet and night. With two dogs that easily can add up to another £30 per night. So not having to pay anything is a great plus point for pet owners to choose this hotel.

    « Good location but a little tired »

    Stopped here for a week in December on business. My room was spacious and the bed comfortable. I think it was an upgrade as it was a named room "neston" in the main part of the old building. Down side was the carpet in the bedroom was a little tired and grubby. The swimming pool was very small but warm. Staff very helpful.

    « Amazing room »

    Lovely clean hotel with good food. The room on the top floor had a huge bathroom with great tub and shower , view of the square . Very friendly team of staff. Nice pool and courtyard which would be lovely in the summer. Very near the centre of town too

    « Best Western Angel - Business Trip »

    This hotel is always my first choice when visiting Chippenham. Central location and a comfortable feeling throughout. Staff are really friendly and always happy to engage in conversation. My preference is to request a room in the main building. Most of these come with stand alone fans, which can come in handy as sometimes the rooms get a tad stuffy.

    « Cold Room »

    We booked this hotel to visit family and have a bit of us time. I was directed to a lovely bedroom with single glazed windows and a freezing cold room. One radiator wasnt working and the other took the 4 hours we were out to warm up the room - finally got home at 11.30pm and it was warm. We had spent 3pm-6pm in bed freezing before getting ready and heading out. The breakfast looked amazing (although we were eating elsewhere) and I used the gym early in the morning which was easy to access. I left my expensive shampoo behind in the room and although I rung up the minute I got home (in Exeter) the lady said nothing had been handed in and would call if something did. I never got a call. So just be careful of leaving things behind.

    « Angel's Retreat »

    We were impressed with the receptionist when checking in,sorry, but forgot her name.It was straight forward done in a few minutes. The Hotel gave us a ground floor room as requested because my wife has walking problems,our room 114 was looking onto the courtyard. Our room was comfortable,clean and with the weather being so cold, warm ,when we but the heating on. The staff at the hotel were pleasant and helpful with one stand out person being "Katherine" a young waitress who was polite to my wife and myself. At breakfast was the norm for the standard of the hotel,my only gripe was at breakfast we were having our cereals and the waitress brings our cooked breakfast ,I would have thought she check if we had finished first, this happen again same waitress the next day to another two couples next to us. Nice furnishings in the hotel plenty of sitting areas for a chat or a drink. The Angel Hotel ticks all the boxes. Wi-Fi could have been better no good in our room but in the Hotel it was fair. The indoor pool was small but ideal for young families staying at the Hotel. We both liked the Hotel and would return some time in the future.

    « Tired »

    V/Good restaurant. B/fast excellent on day 1 poor on day 2 so depends who`s in the kitchen. Staff very good and helpful. Room not up to standard. In need of redecorating. Net curtains filthy and in shreds. In general staff make it but rooms need refit

    « Lovely hotel »

    Stayed here for one night with my bf, lovely lication with bars and restaurants near by. Our room was lovely very comfy bed and very clean. Breakfast was nice and staff were so helpful wiuld def recommend and would stay again

    « lovely room - food a hit or miss »

    Stayed here for three nights while working in the area. The room (located in main part of the hotel) was great - a lovely mix of modern and old. I had no view to speak of - but this wasn't a problem. There is no elevator in the building (it's old and probably listed) so if stairs are a problem let the booking people know that. My room was well appointed with lots of plugs and free wifi. I had a big modern style king size four poster - the mattress was a tad uncomfortable (a mattress topper would help minimize the discomfort of coil/springs). An absolute bonus for me was the presence of a great little gym and pool. The hotel has a number of lovely public areas with comfy sofas and chairs - all around a very nice place to stay for a few days. I ate breakfast there and each morning requested veggie sausages - the first morning I was told they were usually available - but they'd just run out. So I had a cheese and mushroom omelette instead - very nice of them to make for me, but it was unfortunately pretty grim (overcooked and fried on both sides). Coffee was weak and like dishwater - nasty. No veggie sausages on subsequent days - so not really great breakfast options for vegetarians. Dinner on the last night - was also a bit of a drag: I was told they weren't taking restaurant bookings until after 8pm because they had a banquet - and the restaurant was full. 'Full' meant three or four tables! The banquet was for 13 people apparently - I suppose this must have been an understaffing issue in the kitchen, but was somewhat bewildering and annoying to see a virtually empty restaurant being described to me as 'fully booked'. Dinner service doesn't start in the restaurant until 7pm on regular days either - so families might find that inconvenient. I'd definitely stay here again, the staff were young, helpful and pleasant, and apart from some issues with the restaurant - I was happy with my stay. Sorting out breakfast and dining - offering better coffee and making the mattress more comfortable - the Best Western Angel Plus would have scored an overall 4 or 5 from me.

  • 3
    « Mixed experience »

    Stayed here for two nights as running a workshop there. Food was fine, room ok if a bit old-fashioned - very warm (no air con). Free wifi that worked well. Staff were young and helpful. Only complaints were double booking of a room on second day and refusal of conference manager to leave training room key with me. It meant the reception staff had to continually let us in and lock the room. Lack of trust?

    « Have Stayed Here Several Times »

    Have stayed here several times in the past. Checked in again Thurs / Fri 5/6 November 2015. Everything was fine. In fact, I thought the hotel had improved which inspired me to write a review. Relaxed atmosphere. Room was good. Food was fine. Public areas were clean. Restaurant staff were attentive. Reception staff were helpful and efficient. Good location within walking distance of the railway station. Good value for money.

    « The Angel - Chippenham »

    Have it all - comfort, convenience, great little gym and helpful staff. Great English breakfast available, great lounge to meet for drinks and/or supper, and a lovely courtyard blending the beauty of the old buildings, rambling flowers and lovely pool. Rooms are clean and spacious and beds are comfortable...

    « Great location for exploring Cotswold UK »

    Pleasant hotel and help. Clean with good breakfast, but dinners need help, very bland. WiFi was weak and variable in our room. Overall would stay there again if am in the area. Close to train and buses. Easy to get to with public transportation.

    « Good Experience »

    I stayed in the UK for two weeks mainly in Chippenham, Bath, and Bristol. I think Angel is the best hotel I experienced during this period. The room of hotel is traditional English style, and it is very big. The atmosphere is fairly nice. I think the only thing Angle can improve is the laundry service, in terms of speed and types. Overall I love this hotel and I will go back again.

    « Fantastic Four Poster Suite! »

    We stayed at the Angel whilst visiting friends. We stayed in the Laycock Four Poster Suite & it was divine! Queen size bed, stunning bathroom with roll top bath, all in a beautiful room with 3 large Georgian Windows, looking out onto the old market square. Beautiful reception area, inner courtyard, indoor pool & adequate parking at the new side of the hotel. Breakfast was nice, but could have been better - i.e. Better quality sausage, jams etc, but commercialised. Apart from that, thoroughly enjoyed our stay! Thanks to the staff too! Would definitely recommend a stay here - & the Bhuddist Indian restaurant across the square!

    « We stayed for 3 days at this hotel in the Hart of Chippenham »

    The Angel hotel was very good food very good good parking good rooms The only problem we had was the stairs next time we would ask for a down floor room And being right in the town was a plus, We walked up to the station and got the train To Bath

    « Conveniently located in Chippenham Centre, acceptable service level »

    When we arrived, we parked at the rear and had to walk to the reception far inside and register. Since we had paid in advance it was quick and simple. We got the keys and even a person came to help us with our bags as one of our rooms was a level above the ground floor. Rooms were ensuite and good. Room service was good and we had a daily breakfast, which was a decent spread of cereals, fruit, dairy and cold cuts. We could order cooked dishes too.

    « Weekend to meet the family »

    Great hotel right in the centre of Chippenham - if you are in your car you will go round the back to the car park but front door opens onto the market square. The staff were excellent, very friendly and attentiveand although we only had breakfast ot was a really good full English. Comfy beds, warm room, in the new annexe with a lovely tree lined courtyard to walk through the the main hotel.

    « Levick »

    We stayed at this hotel Friday 25th to Sunday 27th September. Great hotel, very helpful staff and lovely room on the ground floor, in the new block, with all we needed. Breakfast was good, and we used the pool twice . Would recommend this hotel to family and friends. David & Jean

  • 4
    « Cute hotel in the xentre »

    The hotel is clean and tidy and a good mix of old with new. The pool is relatively small but still good for a hotel of this size to have one. The breakfast was nice with plenty to chose from. The room was very large with lots of storage space and there's free parking at the back of the hotel. Lovely courtyard garden too.


Venir à l'hôtel ...

Toutes les directions

Depuis : la M4. Prenez la M4, sortie 17. Suivez la direction de Bowood House (panneaux touristiques marron) pendant environ huit kilomètres. Après être passé sous le pont ferroviaire, suivez la direction du Best Western Plus Angel Hotel (panneaux marron).