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Codes Avantages

Destination

Charleston, Etats-Unis

Date d'arrivée

26/09/2022

Date de départ

27/09/2022

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2  adultes0   enfant

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Codes Avantages

Best Western Hotel Charleston, Charleston

1000 Washington Street E, 25301-1711, Charleston, Etats-Unis - Voir sur une carte
Best Western Charleston - Vue extérieure Best Western Charleston est idéalement situé dans le centre de Charleston. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Rejoignez-nous au Best Western Charleston, juste à côté de l'I-64/77, à six kilomètres et demi de l'aéroport Yeager (CRW). Notre hôtel se trouve à quelques minutes à pied du centre-ville historique de Charleston, où vous pourrez profiter des magasins et restaurants, ou admirer des vues magnifiques au parc Haddad Riverfront. Vous pourrez également accéder facilement au Capitole de l'État de Virginie-Occidentale, au parc des expositions Charleston Coliseum & Convention Center et à l'université de Charleston. Que vous soyez ici pour les affaires ou pour le plaisir, vous apprécierez les prestations pratiques comme le petit déjeuner continental gratuit, l’accès Wi-Fi et le centre de fitness.Commencez votre journée par un petit déjeuner continental gratuit composé de gaufres, pâtisseries et autres articles délicieux. Entraînez-vous dans notre centre de fitness ou détendez-vous dans notre piscine extérieure chauffée saisonnière. Vous pourrez aussi laver vos vêtements dans la blanchisserie. La connexion Wi-Fi gratuite vous permet de rester connecté et le parking gratuit facilite vos déplacements. Nous proposons également un espace pour les événements et un personnel amical à la réception 24 heures sur 24. Chaque chambre non fumeur offre : télévision à écran plat avec chaînes câblées, café, mini-réfrigérateur, four à micro-ondes, bureau et équipements de repassage.Explorez tous les trésors de la capitale de la Virginie-Occidentale depuis notre hôtel idéalement situé. Visitez le Capitole de l'État avec son dôme doré et la maison du Gouverneur pour découvrir l’histoire de la Virginie-Occidentale. Vous pourrez assister à un match de baseball des West Virginia Power à l’Appalachian Power Park, faire une randonnée ou une promenade à vélo dans la pittoresque forêt d’État de Kanawha, et déguster des spécialités locales au Capitol Market, à l'intérieur comme à l'extérieur. Le Clay Center à proximité propose un musée d'art, un musée des sciences interactif, un planétarium et des spectacles.*La piscine et le centre de fitness sont actuellement fermés pour rénovation.

Best Western

Hotel Charleston

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Piscine
    Piscine
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Centre de soin/de fitness
    Centre de soin/de fitness
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 75 voyageurs
Note attribuée
Excellent
23
Très bon
10
Moyen
10
Médiocre
8
Horrible
24
CONSULTEZ LES AVIS POUR
En couple En couple
8
En famille En famille
20
Escapade entre amis Escapade entre amis
2
Professionnel Professionnel
18
Voyage solo Voyage solo
6
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"I love staying here!!!"

5
kaismama07, Beckley, West Virginia 21/09/2022

This is by far one of the best hotels to stay at on this side of Charleston. The staff for the most part are amazing. The rooms are absolutely spotless and the beds are super comfy. I LOVE IT THERE!!!

"Look for security camera"

3
rthies48, Southwest Michigan, Michigan 29/08/2022

The hotel and services were excellent but the area left much to be desired especially since there was no security camera. Our vehicle was robbed and there was nothing that could be done about it. You didn't feel safe walking or even driving very far to get dinner. Nice hotel just bad district. Really needs security cameras.

"Overall experience"

5
User 26/08/2022

This place was well kept and very nice staff…I would recommend this place to everyone …..It's smell good and food was great at breakfast…The pool was also great ………I hope this place stay this way because I will back…

"Vacationing"

5
User 21/08/2022

On our way home to visit family and friends. This hotel is easy off and on access to major highway. It is in downtown Charleston however we did not have time to visit the city. Hotel staff is exceptional with great service.

"Best customer service ever"

5
User 28/07/2022

This hotel staff was one of the most pleasant experiences I have had in recent memory . Upon arrival I was greeted with a warm smile and was asked if I had any special room requests. The hotel is under going renovations and the desk clerk explained we may need to run our water for a short time in order for it to reach temperature The room was super comfortable Due to the renovation we had to walk across a short parking lot (20yards at the most) to a sister hotel for breakfast. The breakfast selection had many delicious options. Would we stay here again? You bet we would This staff was so pleasant we would stay here for that reason alone

"Will be great"

3
User 23/07/2022

Passing through at a road trip. Hotel is under renovation and it looks a little untidy. However, staff are helpful and nice. Rooms are clean and quiet and we had a good night sleep. When this hotel are done renovating it will be a great hotel to visit.

"Renovations Not Finished"

3
User 20/07/2022

We stayed at the Best Western in Charleston, WV from 7/19/22-7/20/22. I was reading the reviews on the way and was thinking, oh great. We didn't check in till almost 9:30 pm. The person that checked us in had been taking a break outside. The breakfast area had plastic covering it and we were told we would be eating breakfast at the Quality Inn next door. That was mentioned in a review. Also we couldn't press the LL button on the elevator or it would get stuck. There was a note and the button was taped up. That was also mentioned in a review. Got to our room on the 8th floor. My husband didn't tell me till after the fact that there was no shower curtain. Not happening, so I took the elevator downstairs. The doors were wide open and no one was around. I was downstairs for 10 or 15 minutes and went back upstairs. I called the front desk. The phone rang and rang and disconnected so I called back and someone picked up. I explained what we needed. I went back downstairs. Asked for a shower curtain and was told none were available. I think she said they were locked downstairs or something. She gave keys to another room on the 8th floor and told us to leave the keys in the room once we were done. The new room did have a shower curtain, but no bathroom door. There was hardware for a barn door. The water did not get very hot in the shower and it drained very slow. I almost fell in the tub from the water draining slow and there was not a non-skid bottom. There were only 2 bath towels, 1 hand towel and 2 washcloths.. The tv was not HD. The fridge was lopsided. The only good thing was the bed was comfortable. There were 4 pillows for a king bed and the A/C worked really well. Breakfast was okay. There was no yogurt or fruit at the Quality Inn. They were under renovation too. The morning staff was friendly and we were told we would be given bonus points for our inconvenience. When I asked when the renovations would be done, she didn't know.

"Profits over people"

1
Lshcat1, Wisconsin 14/07/2022

Choose elsewhere. Absolutely rude front desk woman, refused to help me or transfer my reservation to a closer BW when the highway was impassable due to flash flood/thunderstorm. In spite of other BW employees assuring me otherwise, this location did not care and hung up. I had to pay for 2 stays in spite of me making the reservation directly through them 2 hours prior. Called crying from the side of the road in the storm. Will never use BW again if this is how they value customers.

Traci Kinney, General Manager at Best Western Charleston, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 304-343-4661. Sincerely, Traci Kinney General Manager Best Western Charleston

"Things are not as they seem here..."

2
jackofspades0212, Wheeling, West Virginia 13/07/2022

When paying to stay in a hotel that offers complimentary continental breakfast and claims to provide many of the amenities of home, having to leave the hotel and purchase breakfast separately in order to actually have breakfast and having to leave the hotel to shower elsewhere in order to be able to stay in the shower long enough to be fully clean are unacceptable. The only things that turned out to not be total disappointments were the bed actually being comfortable and the room itself being clean, even if the hotel only provided 2 towels for the whole room. I guess that didn't really matter, given the inability to even shower at the hotel. 1. GET HOT WATER!!! 2. Have breakfast, and have enough of it for everybody. Healthy options were obsolete. 3. Have fully functional elevators. 4. Treat the mold/mildew odor. 5. Inform guests when they call to reserve a room that the property is undergoing renovations so descriptions of hotel online may differ from what you actually get. On a positive note though, the front desk staff were very friendly and made the stay not so bad.

Traci Kinney, General Manager at Best Western Charleston, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 304-343-4661. Sincerely, Traci Kinney General Manager Best Western Charleston

"Good Location"

3
thurlowba, Belville, North Carolina 12/07/2022

Newly renovated rooms nicely appointed. No hot water and tub did not drain. Outdoor space not very welcoming with weeds etc. Staff very nice and Offered a $30 credit because of shower issue. Walking to downtown restaurants a plus!

"I may never stay at a Best Western again"

1
User 11/07/2022

I may never stay at a Best Western again. I had no idea the hotel was under construction, but the desk attendant said it had been for months, as she ate and checked me in. As I was checking in people were complaining about the plumbing. The elevators had paper signs about which buttons to push and not push. The room was reasonably clean, with hair in the tub. The shower dripped, all night. There were clearly no policies and procedures and it was expensive because everything was booked for a concert.

Traci Kinney, General Manager at Best Western Charleston, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 304-343-4661. Sincerely, Traci Kinney General Manager Best Western Charleston

"Do not stay here!"

1
User 10/07/2022

This place is a dump! First off, you pull up and just know from the lack of anything other than bars around it, this isn't a good area. We asked about breakfast (advertised as included with our stay) because I notice the dining area has plastic sheeting over it and doesn't look as though it's functional. We're told we will have to go next door to the Quality Inn to get our continental breakfast. Say what?! After checking in we found the elevators are barely functional. Two do not work. And there's a sign saying not to push the LL button or it'll get stuck! There's only room for one person with luggage in the one functional elevator, so for our party of six, that meant several trips to get up to our rooms on the seventh floor. We get to the rooms (we had two) and the smell in the hall was a mix of smoke, ammonia, and something foul. After a ten hour trip folks needed to use the facilities. Unfortunately, the toilet in one room flooded after using it once to pee. We called the front desk and they sent up towels and a plunger. That's it! After mopping up the floor we decide only one of the two toilets between our adjoined rooms should be used. My oldest child (who is 18) decided to shower. The water never got above luke warm and the tub took 30 minutes to drain! By this time it's 8:30 PM, so I'm trying to get my littlest child (age 7) to get some sleep. I walk over to her bed and find the floor soaked! The AC unit is leaking water and the carpet is saturated! The wall next to the unit looks suspiciously like it's got mold! MOLD! My husband finds the unit in our room doesn't do anything except blow outside air so it's muggy in our room. The last straw was finding ants crawling over the night stand between the beds! My husband complained to the front desk who refunded our stay. We packed up our stuff and kids and left. We stayed only two hours. We chose to drive the fours remaining hours home rather than stay another minute in that place! The Google reviews online for this place must be fake. There's no way this place is anything other than trash. Do NOT stay here!

Traci Kinney, General Manager at Best Western Charleston, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 304-343-4661. Sincerely, Traci Kinney General Manager Best Western Charleston

"Needs a little more work!"

2
Whitelady62, Waynesville, North Carolina 04/07/2022

I went with my friend for a couple of days into Charleston West Virginia and stayed at the Best Western their web site says upgraded 2022 although the pool was closed but we did not need that so we chose this hotel for its location, our booking we did over the phone and the receptionist (Elsie) was curt but the young man we met at reception when we entered was the opposite very welcoming. The hotel was easy to get to and on walking into the room there was a musty smell but the beds looked clean our main thought. As we unpacked we found the room dusty with hairs in the bathroom ceramics, we turned up the AC which was quite noisy we thought that would remove the musty smell then we went out to explore. We returned late and the room felt damp a few dollars we had left on the side were damp to the touch. We were told the kitchen would be open the following morning 7-9 but at 8.30am the workmen had started so we had to go to the Quality Inn next door (the breakfast there being available till 10am) but there was very little left and no staff to speak to. Our saving grace for this trip was the reinvention of the Sternwheel Regatta a five day street party each afternoon/evening with live music food and drink stalls things arranged for kids and adults alike. We were just surprised more shops, bars and restaurants in the area were not open but possibly in years to come this event will mark itself on the calendar. We were glad to get out of the Best Western but not out of Charleston it was charming.

"Convenient Location and Recent Renovation"

5
southpointdave76, Hilliard, Ohio 26/06/2022

This Best Western is a short walk to the downtown mall (where we ate dinner) and the Charleston Coliseum (where we attended an amazing Brooks and Dunn concert). The entire Best Western staff are courteous and helpful. The facility has been renovated recently and is nicely appointed. I highly recommend.

"Convenient and newly renovated"

5
ablkeee, York, South Carolina 15/06/2022

Clean, comfortable, and full hot breakfast was excellent! We stopped for a quick overnight, so we aren't sure about the area and whether it is safe to go walking or not. Staff was helpful and courteous.

"Great location !!"

3
Donna D, South Venice, Florida 06/06/2022

Location was excellent !! Easy to get to, off the interstate !! Lots within walking distance !! Under renovation ☹️ We were on the 7th floor. Hot water wasn't very hot ☹️ Wi-fi was very slooow ☹️ Breakfast had alot to choose from if you get there early. Restocking wasn't so great ☹️ Great rate $88, single king, great location !! Recommend Pint and Pie !!

"Very comfortable stay. Great Breakfast. Under renovation in May 2022"

4
Mme_X, Wisconsin 10/05/2022

Quick summary: in-town hotel with complimentary parking. Very comfortable room. Great breakfast. Wifi was a little skippy, but might be related to renovation taking place in May 2022. Friendly, professional service. We stayed in room 703 (8-story hotel) in a room with two VERY comfy beds and pillows. the room overlooks a central post office (lots of trucks) and what looks like a convention or arts center. The usual amenities we expect of a BW hotel: coffee/tea maker, fridge (this one with a freezer!), good work desk, sitting chair, chest of drawers, TV that works well with lots of channels. THANK YOU for having a printed guide, as these are disappearing and I hate scrolling through hundreds of channels. Clean bathroom with tub/shower combo. Shampoo, conditioner, body lotion included. HVAC worked very well, but the wifi was a bit skippy. The wifi issue was unexpected as the hotel was pretty empty at this time, and seemed fast enough. Spotless housekeeping. Friendly, professional service throughout. Great breakfast included two types of omelettes, sausage, waffles, breads/bagels, cereals, juices, fresh fruit, good coffee with half-and-half, not just creamer (yay!!) You are not far (walking distance) from so nice restaurants, but the streets were rather empty and we did not feel confident to walk to them. We might have done so if there was more activity around, such as when their state gov't is in session. 'Just being cautious. Due diligence: 1. The hotel is undergoing renovation. A few areas looked like they were due, e.g. dents and dings in the elevator, etc. Nothing serious to affect your comfort, but it will be a nicer hotel with some TLC. We were not at all bothered by noise, so the renovation is being managed well. 2. Parking is complimentary, but not in a secured lot. This generally does not bother me at most off-the-highway-type locations that have security cameras, but you are right in town here. I would have liked a more secure fenced lot that only guests have access to. So - we'd be happy to stay here again, with those relativley minor caveats.

"Big surprise!"

5
denningj2014, Marblehead, Massachusetts 04/05/2022

This hotel has recently undergone an upgrade and the remodeled room met all our needs. The negative reviews from the past were under a different hotel brand and should not be taken into consideration when reviewing this property. We would stay here again!

"Miserable experience!"

1
zTravelFam, McLean, Virginia 21/06/2021

A calamity below 1 star hotel. Despite the advertised amenities on the hotel's website, no wifi, no cable TV, and no swimming pool. Furthermore, no A/C in the lobby, and no room keys. Breakfast was served in a nearby hotel with very limited choices and long queues. Tiny and extremely dirty gym. Dirty and often out of service elevator. Understaffed hotel with broken communication among shifts. Staff generally tried to do their best.

"DO NOT STAY IN THIS HOTEL UNDER ANY CIRCUMSTANCES!"

1
User 08/05/2021

Room was filthy to begin with, plus nobody came to clean it in the five days I was there. I was given one towel and two rags, even though the room was for two people. Nobody ever restocked the towels. Went to the front desk and asked for more towels. Was told they were in the dryer and to come back in the morning. Came back in the morning and they still hadn't even been washed, so the worker from the night before lied to me. TV also didn't work. When I called front desk the same guy who lied to me said he would tell the maintenance guy to come fix it when he got there. No maintenance man ever came and I later found out that none of the TVs in the hotel worked and it had been that way for some time, so the worker must have known about it yet nothing was said at check-in or on the phone. Literally could not see out my window because it was so dirty. Elevators and room keys randomly stop working. Sign in the room says if you forgot anything to ask for complementary items at the front desk. They don't have any. Same guy as before also lied to me about when the manager would be there. One desk worker was actually honest about the hotel, but still was generally unhelpful. Did not call manager when there were literally no clean towels in the entire place and multiple people in need. I could go on and on. Probably the worst experience I've had with any business in my life

"No Hair Dryer, Ants in Room, TV was Broken"

1
User 23/04/2021

This hotel was run down which I was prepared for, but it was a lot worse than I would have expected. I arrived about 6:00 on a Thursday night and had an 7:20 flight the next morning. During that time I had one bag of sour patch kids which was folded over and sealed with a chip clip sitting on the tv stand, and by the next morning when I left there were ants all over my food and belongings. It was so gross. Also, the website says they have hair driers, but they don't. When I asked the front desk staff was so rude and implied I was an idiot for asking and that I needed to learn to take care of myself. I have traveled all over the world and stayed in all kinds of places, so I have reasonable expectations for what I will get with a Ramada in West Virginia verse other locations, but this was upsetting. Very disappointed in the lack of service and cleanliness.

"Be warned!"

1
laurenenderle, Louisville, Kentucky 06/04/2021

Table had loose tobacco from previous guest. Box springs exposed. Drawers missing knobs. Blood stain sheet. Dirty sheet in hall all day. No mask maintenance man. Homeless camp a few yards behind building.

"friendly staff, quiet stay"

4
User 09/02/2021

could be cleaner, fitness center being open would be nice. Stains on carpet getting off on the floor to room. Overall this was a decent stay. Will say again. very convenient to downtown area. Bed is comfortable

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.