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Best Western Plus Carrollton Hotel, Carrollton

104 S Cottage Hill Road, 30117-6952, Carrollton, United States - Voir sur une carte
Best Western Plus Carrollton Hotel - Façade Best Western Plus Carrollton Hotel est idéalement situé dans le centre de Carrollton. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Plus® Carrollton Hotel est situé à proximité de l'université de West Georgia, des terrains de sport et des parcs de la ville de Carrollton, de la centrale électrique Southwire® Yates et de la centrale électrique Georgia Wanslee. Notre établissement est entièrement non fumeur avec des chambres entièrement rénovées. Nous offrons dans chaque chambre : Wi-Fi gratuit, appels locaux gratuits, télévision câblée, four à micro-ondes, réfrigérateur, fer et planche à repasser et sèche-cheveux. Profitez d'un petit déjeuner complet chaud gratuit servi de 6:00 à 9:30 chaque matin. Plongez dans notre piscine extérieure ou faites de l'exercice dans notre centre de fitness aux équipements récents. Nous mettons également à votre disposition un centre d'affaires.

Best Western Plus

Carrollton Hotel

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 103 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Good choice for Carrolton"

AtlBulldawg, Atlanta, Georgia 17/10/2019

We spent the night before the graduation ceremony at UWG . It was clean and comfortable. The hotel was full but it was very quiet. It is where we stay in Carrollton. Usually its the best deal on Priceline.

"Nice and quiet"

User 07/10/2019

I enjoyed my stay for the most. Pancake machine broken though, I'd really have love to use that neat pancake machine and to eat them. Should have asked for more cover, the bedding is thin. I woke up with a crook in my neck. I hate those little pillows! I'm still in a lot of pain.


User 23/09/2019

Visit Carrollton a few times a year and always stay at this location. The staff is friendly. The rooms are clean. And the location is perfect. The hotel is close to shopping, restaurants and the university.


User 06/09/2019

This was a TERRIBLE stay. I booked a room for Labor Day weekend so I could visit with my family. I had my three year old and three month old with me and my mother-in-law. Once we got ready to go to bed, I pulled back my sheets to find drops of BLOOD on the sheet and huge stains (PEE??). I called the front desk to notify them and the night auditor, Ashlynn, came to see. She agreed it was blood and the sheets must not have been changed!?!?! It was 11:30 at night, I really wanted to just leave but because it was so late and I had just gotten my three month old to sleep, I agreed to be moved to another room. WORST MISTAKE EVER!!! The second room appeared clean so we got in bed to get some sleep. My baby woke up at 4 for a feed and when I went to lay back down, my arm itched. I felt several welts so I went to the bathroom to check and my whole forearm was swollen. I then checked the bed and found a BED BUG!!!!!!!!!! I immediately woke my mother in law, got my stuff and my babies and ran out of the hotel. On the way out the door, we stopped to talk to Ashlynn and all she could do was act dumb, like she had no idea what I was talking about. But I had the bites and the picture of the bug to prove it

"Extended stay during relocation"

Mike b, Burlington, New Jersey 07/08/2019

Great location and staff if you are traveling i the North West Georgia area. Centrally located to dining and activities. Carrollton is a wonderful town to visit. Ease of commute to the metro Atlanta area and outlying locations. The airport is close as well.

"Clean/quite room"

James H, Ocala, Florida 04/08/2019

The room was very quite and clean. Water pressure in the shower was fantastic. (something we rate our stays). Hotel is not well marked from the highway. It is just off 27 behind Hampton Inn. Staff was very pleasant at check-in and out.

"Just OK."

ewright102216, Chattanooga, Tennessee 29/07/2019

The room was clean as were the common areas. Some amenities were non-functional (shower drain, TV remote) but they didn't ruin the trip. If you check in late, the front desk may be asleep or just very tired.


mlm316, Sylva, North Carolina 19/07/2019

Hotel is clean and rates were a bit lower than other hotels in the area. But room was very uncomfortable. Both desk chair and the other seating in room were very uncomfortable. Air conditioner had issues - had to keep fan on continuous to get it to cool. Room decor was very bold red, gray, and black. Breakfast was what appeared to be overcooked eggs - brown omelettes and microwaved sausage. I decided to eat elsewhere.

"Hideous Decor and Mildewed Guest Room"

User 01/07/2019

The friendly staff could not begin to compensate for the smelly (mildew), ugly guest room. The under lit room was decorated in orange and black. It was so dark and ugly it was absolutely creepy. The staff was completely overwhelmed at breakfast and could not keep up demand. We made do with yogurt and cereal the first day and fled to a restaurant the second day. I won't go back!

"Pleasantly surprised"

Clara M, Huntsville, Alabama 24/06/2019

I stay in Carrollton often and have stayed at all the major hotels there. Best Western was as good or better got any hotel in town. The hotel staff was very friendly. The amenities were updated. It was clean throughout. My room had a refrigerator and a microwave and was beautifully appointed with modern decor. The Linens with fresh and the bed was comfortable and we had plenty of privacy. I even slept late the next morning without being awakened by housekeeping. Breakfast was delicious and fresh . I will definitely come back the Best Western the next time I am in Carrollton Georgia.

"Rude Manager!"

User 17/06/2019

The room and bathroom were clean. However, when we woke up the next morning there was no breakfast. We talked to the manager named ashlin, she said that the breakfast was complimentary, so they didn't have to serve us. She also included that we should go to the Ihop down the street. Never in my 15 year of working in hospitality, given my knowledge, have I experienced such disrespect. Horrible customer service, we will never be back.

"Not a good experience"

Randy L, McDonough, Georgia 22/05/2019

the hotel is very nice and clean and the small staff was very friendly but they lack help. Could not check in till after 9:00pm had to go to front desk to ask for clean towels. there were still dirty wash rags left over from previous guest in bathtub and under sink. Had a 2 night stay and room was not refreshed after first night

"Graduation Trip"

Go26449701581, Germanton, North Carolina 11/05/2019

It was a very pleasant hotel. Staff was extremely courteous friendly and outgoing. The buffet was very good. The women NEVER let anything get empty. Definitely a 10 plus. The room was beautifully decorated and the bed was very comfortable.


tb8462, Walpole, Massachusetts 06/05/2019

Room was clean but could tell it was old. Breakfast was excellent, attendant was exceptional. Staff was pleasant and helpful. The rest is just to make up 200 characters, which I find an unpleasant requirement.

"Best Hotel."

User 22/04/2019

The room was comfortable. The TV would not work. I went to told that desk clerk, and he came right away, and he could not fix it, so he got me another room right away. It was very nice. I will stay her next time.

"Friendly staff, no frills, some minor issues"

hollymc028, Rock Spring, Georgia 21/04/2019

Convenient hotel to lots of places in Carrollton. Very friendly staff. “Clean” looking room but found out differently. As we walked onto room, our shoes starting sticking to the floor in the foyer and tiled bathroom. We thought it might be from soap left on floor so we wet a towel and hand mopped the floor. The towel turned brown with dirt. The remote did not work for the television. Appeared to not be linked to tv somehow. The bathroom door was not properly installed and you had to push down on it to get it to open due to one corner being higher than the other and it would stick. The breakfast was not good. I like hot tea and the tea bags were just cheap Lipton tea (like for iced tea). Fair price but not sure I would recommend.

"Rude awakening"

tkirk41968, Trion, Georgia 15/04/2019

Staff entered room at 11 pm while we were in bed and announced"room service" like umm what in the world. This was not cool at all .I mean a good thing we weren't having an intimate moment . Also the tub was not draining properly so after a shower it's a long wait before the next shower.

"Filthy, etc"

User 06/02/2019

Worst hotel experience in -we'll - maybe forever. Filthy, not cleaned in four days, multiple broken items in our room and in our other family member's rooms. Breakfast was bad compared to two other Best Western hotels we stayed at just a couple months earlier.

"Great service"

User 22/12/2018

The staff members are very professional and friendly! The rooms are nicely decorated making it feel like home. Very modern. The price was great! Convenient distance from food places and shopping plaza.

"Excellent Staff"

User 12/11/2018

Rayette and her friendly staff took care of everything me and my crew needed for the week. Definitely recommend and I look forward to staying again. Was very responsive when we needed help or had questions.

"Visit to Watch State Cross Country Meet"

F4694ECelizabethh, Atlanta, Georgia 03/11/2018

Horrible, disappointing, unreliable, and unhelpful: Made prepaid reservation for my parents; hotel gave their room away and could only find room for that was a smoking room at another hotel w/ my mother having asthma

"Never again"

User 30/10/2018

Hotel lost my online reservation. At least 7 other families had same issue. Hotel was sold out. Front desk employees attempted to help, but were swamped. NO owner/manager or company assistance provided. I was on my own to find another hotel with a statewide school sports tournament in town. I twice reached out to the manager for an explanation. NOTHING. BW: don't bother responding to this. Too late.

BestWesternHotels, Corporate at Best Western Plus Carrollton Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Would not stay again"

H L, Wildwood, Florida 25/10/2018

Desk staff was very pleasant and courteous. Hotel has recently gotten some paint and updated furnishings. Sadly, owners/managers are not taking care of this hotel. Elevator walls were filthy, guests were smoking in rooms that permeated the hallways and was occurring for many days. Bathroom was slightly clean and tv/cable was not working. Would not recommend for the cost....could have saved $40 going to a cleaner, nicer Airbnb.

"Quiet and Clean"

User 15/10/2018

Nice hotel inside and out. Very clean, and you could tell that there has been some recent updating. We arrived right at check in time, and our room was ready. Beds were really comfortable, and the room was well stocked. The staff was very friendly and helpful. Breakfast the next morning was amazing, and saved us from having to get out early. Really great experience overall.

"Family weekend with school band"

User 13/10/2018

School trip. One room smelled of mildew. Another room had a TV stolen from. The last room was ok. Vending was awful. Nothing that my 7 year old liked or could drink for example monster, I don't believe a child needs an energy drink! And no snacks at all.


User 11/10/2018

Rooms were nice, breakfest was awsome!! no need to go out and et breakfest. Pool was closed, as in broke down. But it is getting late in the year to be swimming. You cant beat the quality of room and staff for the price.

"Not great "

ALS185, LaGrange, Georgia 23/09/2018

Lots of mold on shower head, no air in bathroom, plunger by toilet, window opened up to the roof of the reception drive through, breakfast had expired yogurt and boxed juice concentrate, hotel has been newly updated with paint and fixtures but needs to be improved substantially

BestWesternHotels, Corporate at Best Western Plus Carrollton Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Clean and Quite"

James H, Ocala, Florida 08/08/2018

This Best Western was very clean and quite. What more do you need? The breakfast was the best we have had at any of our recent stays at B/W. The scrambled eggs and ham were very good. Staff was helpful and friendly.


Z7881NWjamest, Morgantown, West Virginia 19/07/2018

Clean room warm friendly staff, one of the better hotel breakfasts I have found. Pool that I did not use but looked nice..kid friendly place, not sure if pets are aloud. Parking a bit tight, but there is space(free).


Shon G, Birmingham, Alabama, Usa 09/07/2018

I booked this location because it was about 7 min from University of West Georgia, where my daughter had cheer camp for 3 days. Very convenient to shopping and eating places. I know it's not a 5 star but I expected better. Upon arriving I went to restroom in my room to find nasty pubic,as if it were shaved, around toilet seat and dried thick toothpaste spit in the sink. Bathroom and foyer floor was nasty!!! Had not been mopped or swept. The comforter had nasty, possibly dried blood on it. The room would've been nice if it was CLEAN. I did go back to front desk, they were nice, sent someone to clean room and change all bedding. Will not stay here again. Will go next door to Hampton Inn.

"Nice stay"

336melindap, Brandon, United States 03/01/2018

Clean, friendly staff, a good and decent breakfast. The kids and I were happy with our stay. I got lost and called the front desk when I got to town. The front desk was very helpful and remembered me when I finally walked in the door.

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
I am so happy that you enjoyed your stay. GPS can be a little tricky so our front desk staff is always happy to help.

"Take your hairdryer- they don't have one & your computer- because the tv might not work"

594linnt, Carrollton, Georgia 11/12/2017

Last minute, unplanned trip- first call wasn't handled correctly- had to call second time to reserve room. No hairdryer, tv didn't work -“they would “try” to find someone to check it” . Did like heat/air system in room-easy to adjust temp and had a fan you could run constantly to circulate air, didn't have a problem with musty smell.

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
I am sorry that you didn't have a hair dryer in the room we have double checked all rooms to make sure all rooms are not missing any items. We have had Charter come out and look at our tv's and to reset all boxes.

"Port in a storm!"

User 10/12/2017

We got caught in the winter storm and finally made it to Carrollton. This was the first motel we came to and fortunately they had rooms available. The front desk staff was helpful and friendly. The room was comfortable and clean with a fridge and microwave.

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
Thank you for your recent stay we are truly happy that you enjoyed your stay.

"Not really the Best!"

Hardrock H, Roanoke Alabama 23/11/2017

Just stayed here 5 days,5 rooms,and I must say,this place needs some refreshing! The exhaust fan in most rooms did not work,the faucets were old and fussy,sink and tub! Looked like a kid did the caulking in my bathroom! Front desk staff not professional at all!For the difference in price,we will go elsewhere next time.

925ashleym, other at Best Western Plus Carrollton Hotel, responded to this review
Would like more feedback from the guest so that we can improve our property.

"Better than expected!"

User 17/11/2017

Overall hotel was nice and quiet. Very convenient to local shopping and restaurants. I did not partake in the breakfast they offered. Only downfall is that they could clean the halls and elevators a little more. I would definitely stay again!

"Great experience for quick overnight"

User 10/11/2017

The Best Western Plus Carrollton Hotel was a good, clean option for a quick trip to Carrollton the attend the GSHA State XC Championships. The hotel was crowded with high school student-athletes, but we didn't experience any disturbances. The mattress, linens, pillows were of good quality.

"Better than expected"

gelo7, Atlanta, Georgia 04/11/2017

I didn't know Best Westerns, where still around. I wasn't looking for much, because don't think I've been in a budget hotel in 20 years. We were in town for the high school cross country state championships. The county, booked the hotel for our team. The staff was professional and engaging. The hotel was clean, well run, and I have no regrets. The complimentary breakfast, had a good variety. I wouldn't have a problem having this hotel, for next years championships.

"Comfortable, quiet and convenient"

LetsgoGeorgia, Georgia 15/10/2017

We were in town for a meeting at the university, and this turned out to be a very nice place to stay. Rooms were attractive and very clean, and it was far enough off a main road that you did not hear traffic. There was also a nice buffet restaurant within walking distance. Breakfast offerings were excellent and included some healthier options like yogurt and fruit, as well as the standard eggs and sides. The fitness center was well equipped with exercise machines.

"Best Western Carrollton, GA"

User 10/10/2017

We had an excellent stay at the Best Western Carrollton, GA. when we were there to visit my son who teaches at the Univ of West Georgia. The breakfast was good. The coffee was good. The bed was very comfortable. The staff was helpful when I was trying to navigate a free night voucher.

"Great Stay"

James B, Chattanooga, Tennessee 06/10/2017

My first stay at this hotel and I was not disappointed. Super quiet, clean, and conveniently located. I will certainly return. Front desk staff was very friendly and attentive. The hotel is gracefully appointed. Spacious parking and the grounds were manicured.

"Wish They Were All This Good"

Bradley B, New Port Richey, Florida 27/09/2017

We stayed for three nights while evacuating from Hurricane Irma. The room was remodeled and everything was clean and in excellent condition. The beds were very comfortable. Also, the breakfast was way better than most. Robin, the woman who managed the breakfast buffet really put her heart into making it excellent. They had thick slices of homestyle ham, omelets, breakfast burritos, and almond milk, all of which are rarely seen at a free hot breakfast .


Laniashy, Rome, Georgia 10/08/2017

Only hotel in town that wasn't booked(Thank God) I usually don't do reviews but Best Western Plus was very comfortable and I must say I was very impressed!!! I enjoyed my stay, the staff was professional and the room was very comfortable and I will definitely stay again!!

"Great Renovation!"

Gwenn S, Round Rock 09/08/2017

The hotel was recently renovated. It was very nicely done. The room had all new bathroom fixtures - toilet, tub, sink, mirrors. And the bedroom had also been redone with pillowtop beds and very nice linens and new carpeting. The breakfast featured fresh strawberries, blueberries, real eggs, tasty bacon and hot oatmeal with special additions like cranberries, raisons, nuts, maple syrup, brown sugar.


tearas2017, Albany, United States 01/08/2017

I think this hotel was very nice! Stayed one night and did not have an issue with my online reservation. Loved the hard wood floors and the cleanliness of the place. Only wish you had a hot tub. Staff was a little pushy about checking out but overall great

"Nice Hotel - Shame It is Changing"

James F, Waltham, Massachusetts 27/12/2016

We enjoyed our stay even in the midst of remodel. The people were friendly and resourceful. Close to several great hiking trails and parks (FDR State Park and Cloud Canyon). Also the breakfast was great even with some new items on the buffet.

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
Thank you for taking the time to give us a positive review. We are truly try to keep as easy for the guest this major renovation and band change please come back and enjoy the finished product.

"Needs to be updated"

Kisha H, Port Saint Lucie, Florida 30/10/2016

For the most part this hotel was clean, sort of. It's an older hotel. Not sure if we were put in a handicap room because everything was about thigh high, including the bed. The bathrooms need to be upgraded. Hotel staff was very nice. Didn't have breakfast there. The Holiday Inn Express near the airport was 100x better for less money! I definitely would not stay here again!

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
This hotel in currently under renovations.

"Nice people at a place that needs updates"

R F G, Pennsylvania Dutch Country, Pennsylvania 13/08/2016

Located in a small community outside of Atlanta, we stayed here for a family event. The staff was nice, but the accommodations were not what we have come to expect from Holiday Express over the last few visits. The room furniture was outdated, the bathroom seemed old and the common areas could be more appealing.

Steve R, Manager at Best Western Plus Carrollton Hotel, responded to this review
We will be going under renovations in the next 6-8 weeks. We do appreciate the feedback from our guest.

"Good choice for night in Carrollton"

ARTDRUCK, Marietta, Georgia 27/07/2016

We have spent several nights at this hotel on two occasions of visiting Carrollton to attend conferences. After staying in several different hotels in Carrollton, we will consistently return to this hotel, as we are in Carrollton several times a year. The facility is well cared for, the rooms are light and clean. The location is good for going anywhere in the city. Holiday Inn Express breakfasts are good across the board. Carrollton facility is a little small physically, but the breakfast offered is the same good value found across the franchise.

nickie s, Front Office Manager at Best Western Plus Carrollton Hotel, responded to this review
it is always good to hear when someone has enjoyed their stay here with us. I am always glad to hear when someone will come back and stay here with us. I love that our hotel is in a location that is very accommodating. we look forward to your return with us here at Holiday Inn Express.

"READ THIS! Revealing the deep, dark truth of this hotel and our experience!"

CISSUMV, Greenville 28/06/2016

This will probably be the most important review on this hotel you can read. The below review was submitted by me back in September of last year per our stay then and is completely accurate. The management did not like the review and thereafter found out who my wife is and where she worked, contacted her employers and harassed them to have her have me remove this review. LET ME REITERATE THIS... THEY DID NOT LIKE MY INITIAL REVIEW AND THEREAFTER HARASSED MY WIFE AT HER JOB TO REMOVE THE FOLLOWING REVIEW. This is highly unethical and, quite frankly, hateful. I saved my review to post when they could not harass her again, trying to get my wife fired because of a truthful review of their bad management and abysmal customer service. They stopped at nothing to get my review removed and I did so to satisfy my wife's employers and now that she is no longer with that company, here is the full review again. Pull up a chair, this is the ugly truth of this hotel... There are few hotels that have this kind of feel. Since it's a Holiday Inn Express there are some standards I expected to be at least par, but my experience here was definitely below the standards and it reflects on the management poorly. Here's the run-down... My wife booked a room for 4 people, requesting 2 beds. When checked in we were given a room with one King-sized bed. This would not do for four people at all so went back to the front desk and requested a room with two beds to accommodate us per our 2-week-old reservation. The front desk girl did not apologize for the mixup, just gave us another room with two beds this time. So when we got in, the room wasn't as clean as I've come to expect IHG standards to hold up to, but we were tired and not wanting to be the "complainers" we deal with in our own jobs (my wife and I both work in customer service and know about the "complainers" who are always trying to get something for free, so we try not to be THAT type of people). So we go to bed around 11:00 that night and get rudely awakened by someone attempting to get into our room at 3:30 am, having been given a key to our room where our children are asleep, the new guest banged for 10 minutes before giving up. This means that the girl at the front desk did not actually switch us in the computer to the new room and they gave our room to someone else at 3:30 in the morning. So now not only are WE awakened rudely by someone trying to get into our room, shoving on the door and knocking loud enough to wake us (with kids in the room with us) but the OTHER guest feels like a heel for trying to enter an occupied room and THEY are put out having to go back to the front desk for a room that is not occupied. Double-whammy there. This leads to the next logical conclusion. When the night audit clerk issued new cards for the room and the new guest used them on our room, our keys no longer worked on the room, having been de-activated by the new issuance of room keys. My wife called the front desk after this 3:30 am incident and asked for a Do-Not-Disturb (DND) on the room since there was no door hanger for us to hang on the door for the housekeeping staff to heed. This did not work, though, since we weren't in the system as having been put in that room. This did not, however, stop the housekeeping staff from banging loudly on the door at 8:30 am, waking us all up (AGAIN), asking if we wanted service on the room. My wife was beside herself with this and I wasn't too keen on being awakened so rudely AGAIN just 5 hours after the previous incident. The only good that came of this faux pas was that I was able to go down and get breakfast before it closed. The light in the darkness: Kimberly seemed oblivious to the fact that the rest of the staff is completely incompetently trained to deal with customers by setting the tone with the first interaction with the guests. She set the tone immediately with me with a warm greeting and a smile (the first I'd seen yet) and a bubbly personality to go along with it. Breakfast had been out for awhile and was on par for what I expect from a Holiday Inn Express at 9 am, 30 minutes before it is shut down (yes, I have worked in the hotel business and know how this goes). No complaint for the breakfast, but KUDOS for Kimberly's beautiful performance in smoothing over the lack of guest satisfaction from the front desk staff. So let's talk about the front desk staff for a moment. It is apparently the General Manager's decision to allow the front desk staff to SIT DOWN at the front desk. This is not IHG policy and is detracted from Quality Assurance inspections by IHG itself. IHG employees are not allowed to sit in front of guests, but are required to stand in a guest's presence and greet them immediately, warmly and pleasantly. For the first two days of my stay at this hotel I did not see one standing employee at the front desk unless they needed to stand to point something out on a printout, but was ignored by multiple instances of young girls who were sitting at the desk, obviously too tied up in their cellphones to bother with the guest that just walked in the door. I got no smiles, no greetings, and only on the second day of my visit did I receive a "have a good day" thrown at my back by a front desk clerk who was, of course, sitting down and ignoring me for the 20 feet I walked by her. Her phone call was apparently more important than the customers. Again, this reflects poorly on the management of this team. IHG has standards for a reason. This review is one of those reasons. On my second day at this hotel, after being rudely awakened by the housekeeping staff, I got dressed and noticed some shouting in the hallway. Is there a fight going on outside? What is all this racket at 8:30 am in a hotel such as this? It turns out that it was just the hotel housekeeping staff screeching at each other down the hallways expecting that everyone in the hotel should be awake since they were. This is an issue I don't deal with very well. My opinion shifted downward even further. Housekeeping should not be shouting from one end of the hallway to another unless there's a fire to put out. When I opened my door I was greeted by a housekeeper with a cellphone blaring rap music as she went about her business, as if this were okay. It's not the fact that it was rap music (I'm just being pointedly honest about what I witnessed), it's the fact that she was blaring ANY music on her hip through her cellphone that I could hear in MY room before I opened the door. And she was two doors down. Again, no greeting, no smile, nothing but the feeling that they wish I would leave so they could do their job and go home. On my way down to the first floor to have a cigarette I entered the elevator and noticed that some tiles in the elevator were not only loose, but disheveled, out of their place. This is a safety hazard. I wanted to point this out to the manager on duty so they could fix the issue so I went to the desk and asked for a manager. The girl at the desk hopped out of her seat (for the first time) and got the General Manager. Enter Steve, the General Manager. I simply advised Steve that the tiles in the elevator were a safety risk and he responded "Yeah, I know" and seemed to show no concern whatsoever for the problem at hand. He attempted to argue with me that he had already had a complaint (and done nothing about it as yet) and I simply walked away saying "I'm just letting you know". I did not want to argue about whether it was a safety issue or not, knowing it was and it could have a profound impact on the future of the hotel should one of these "complainers" (aforementioned) happen to walk into such a delightfully tempting situation for a lawsuit. I was just trying to be helpful and he seemed to give about -0.0001 hoots about it. Okay, so I moved on with my business outside with the feeling that the General Manager either didn't know what was going on or simply didn't care. After letting Steve know about the elevator issue they posted a sign that the elevator was out of service. The very next time I tried to go down the elevator (from the 4th floor) the bad elevator opened and was cordoned off as out of service. This meant he left it in service, but taped it off so nobody could use it. I had to take the stairs to the first floor to get downstairs since the serviceable elevator wasn't coming to get me since the bad one did. What a bother. So we put up with this treatment until that second evening when my wife went by the front desk and noticed them smirking at her and whispering among themselves, without standing or greeting her. My wife spoke up to them, knowing first-hand the rules of IHG and suggested they not sit in front of customers and they should probably greet a customer and maybe afford a smile when they walk by, if not a greeting. The girl at the desk said "You've done nothing but complain since you arrived, maybe you should check out and go somewhere else!" NOTE to any employees of any hotel reading this review: This is not what you say to a guest, EVER. My wife dressed her down right there at the desk about IHG policy and procedures and demanded an apology, which she got on the spot (the first apology either of us had received since arriving) and the guest "service" agent quieted as my wife came back to the room. Several minutes later we decided to just go out and do something with the kids during our short stay together and we were greeted in the hallway by the General Manager, Steve, and what I presume is his Assistant General Manager, Nikki (who responds to these reviews here on Trip Advisor). Steve was coming to bother us in our room to determine why my wife would have gotten so upset at his staff in the lobby instead of being on the lookout for us to enter the lobby on our own time. Apparently his time is more valuable than the guests' time in his hotel (and he didn't bother to phone the room first). So let the drama commence, right in the hallway for all guests on the floor to hear... My wife (a very experienced and successful hotel manager herself) explained the situation to him. Steve admitted that HE, himself, made the decision to let his staff sit in front of customers (to the hotel's detriment) and laid it all out right there. In the hallway. Where other guests could hear it. Without regard to their privacy or perhaps any quietude during their stay. Get the picture? If it were within my power I would call down a QA inspection of this hotel immediately, without advance notice, and let them lose their flag. This property is not deserving of the Holiday Inn brand. My opinion is that Steve is burned out on the business and/or the hotel owners simply do not care for it anymore. My recommendation is that they switch flags immediately to one that does not have the high standards that Holiday Inn has for their flag. We did not seek concessions. We sought corrections which I have no faith will be given to the staff. The light at the end of this review.... Kimberly is excellent with customers, bending over backwards and going out of her way and is probably single-handedly responsible for any good reviews this hotel has received. Nikki (sp?) deserves credit for trying her best as a young management employee trying her best to soothe the ails of this hotel, yet she may be in over her head. Steve finally did "warm up" to us but it was far too late at that point to deny this review of events as they happened. The front desk staff is there to set the tone with EVERY guest as they enter the hotel and deal with each guest as they experience issues, apologizing when something goes wrong. They failed and, in my opinion, this reflects poorly on Steve, the General Manager of this hotel, and nobody else but the other staff who do not care.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.