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Carrollton, Etats-Unis

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Best Western Plus Carrollton Hotel, Carrollton

104 S Cottage Hill Road, 30117-6952, Carrollton, Etats-Unis - Voir sur une carte
Best Western Plus Carrollton Hotel - Vue extérieure Best Western Plus Carrollton Hotel est idéalement situé dans le centre de Carrollton. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Plus® Carrollton Hotel est situé à proximité de l'université de West Georgia, des terrains sportifs et de loisirs et des parcs de la ville de Carrollton, de la centrale électrique Southwire® Yates et de la centrale électrique Georgia Wansley.Notre établissement entièrement non-fumeur propose des chambres complètement rénovées. Toutes les chambres offrent : accès Wi-Fi gratuit, appels locaux gratuits, télévision câblée, four à micro-ondes, réfrigérateur, fer avec planche à repasser et sèche-cheveux.Profitez d'un petit déjeuner complet, chaud et gratuit servi de 6:00 à 9:30 chaque matin. Plongez dans notre piscine extérieure ou faites de l'exercice dans notre centre de fitness aux équipements récents. Nous mettons également à votre disposition un centre d'affaires.Nous jouxtons de nombreuses enseignes de restauration nationales telles que O'Charley’s, IHOP, Ruby Tuesday, Applebee’s et bien d'autres options dans un rayon de trois kilomètres seulement. Nous sommes aussi à moins de trois kilomètres du centre médical Tanner et de plusieurs magasins d'alimentation de qualité.

Best Western Plus

Carrollton Hotel

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Centre de soin/de fitness
    Centre de soin/de fitness
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 133 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix


User 20/09/2022

For the price the hotel was very nice. The rooms was nice and spacious. The breakfast was the same and sometimes it was not anything there but bread eggs and waffles. The front desk staff and the management team went above and beyond. The nice dress gentlemen is always smiling and speaks to me ever time i walk by the front desk. Customer service here is awesome we will definitely be back to this location and I will definitely recommend this location.


User 03/09/2022

This hotel reviews was kind of bad. But you can't go by what you see so we decided to give it a opportunity. Glade we did the room was great breakfast was great the staff was extremely friendly and attentive we will definitely recommend this property.

"Great place to sleep for cheap"

User 03/09/2022

It was a real decent decision we made to stay here. The price was nice the room was nice and clean. We will definitely be back on our way from Birmingham. The staff was amazing. Breakfast was very good.

"Nice stay for the value"

User 22/08/2022

For the price our stay was perfect. The room itself was very clean but some of the common areas could have been a little cleaner. All of the staff was extremely nice. The continental breakfast was okay (again for the value). Not the comfiest bed I've ever slept on but also not the worst! All in all- a nice, safe, affordable stay in Carrolton.

"Worst hotel experience ever"

Janine S, Columbia, South Carolina 10/03/2022

I was given the key to an occupied room. I walked in on a family in their room. This could have been a dangerous situation. It took an hour to get a room. I booked a double queen but had to settle for a king (we had to share a bed). TV wasn't hooked up, no trash can in the room and no phone.

"Not Perfect but not bad"

User 16/02/2022

I had a great just sad that the tub wasn't working correctly.It leaked and the shower pressure was kind low. I'm not saying a security deposit is bad but it should definitely be used in part to fix some of those issue with the guest rooms. Especially since Georgia is bad about taxing hotel rooms.

"Best Western Carrolton Ga."

User 14/01/2022

We have stayed here a few times this year and the staff were very profession and helpful. The room was very clean and the maids got us anything we needed. The breakfast was good and very presentable my only recommendation would be to add something with the eggs. I will stay there any time I am in Carrolton

"Rooms could be a bit cleaner"

jameshS2756AA, Ocala, Florida 01/01/2022

BW uses something on their carpets that when walked on leaves a sticky residue on the soles of shoes or slippers. Made me feel like the room wasn't clean. Make sure you check the expiration date on yogurt as it was 12 days past expiration date! FYI - we stay at this location at least once a year and have never had these issues in the past.

"Clean/Good Structure"

User 24/12/2021

CLEAN room, Sheets linen Very clean, Bathroom In good condition Me my Mom and Sister Visited the coffee is good Would recommend good price for Good quality. This location has Many restaurants Nearby AND available, didn't have to worry about Tweakers and drug addicts in the surrounding area either.

"Clean hotel with very friendly staff"

sfj4774, Gainesville, Georgia 04/10/2021

I had read other reviews after booking and was a little worried about our stay. I can confidently say that I am glad we chose to stay at this hotel. There were several local events during our stay and this hotel was the only one that did not raise prices. The hotel and room were very clean and all the staff members that we encountered were incredibly friendly. The location is safe but traffic can be a bit heavy in the parking lot of the surrounding stores.

"Best Western review"

tjwalden1, Cairo, Georgia 24/05/2021

Unfortunately, my stay at the BW in Carrollton, GA was not good. I requested adjoining rooms for two nights. I explained that my group would be late arrival and needed to be sure that the adjoining rooms were secured. I was assured this would be taken care. When we arrived the rooms were not connected and there were no more rooms available to correct this. The next day was told this would be remedied by the evening. Upon return to the hotel it was not corrected and the explanation given was - “housekeeping did not come in today.” Additionally, the desk clerks acted as if it didn't matter that my requests were not met - they simply didn't care. I do not plan to stay at a BW in the future.

"Hotel was OK but service was the pits"

User 14/04/2021

No towels in the bathroom, no breakfast available the next morning, no TV channel guide available. Generally terrible customer service. Check-in staff was absent when we arrived at 6:00 PM, and we had to wait way too long to check in, even though no one else was waiting at that time.

"Looks more like a rinkity motel than a Best Western"

527ajm, Hendersonville, North Carolina 06/04/2021

Dirty carpet. Mildew smell. Front desk staff was nice though. Room was gross. Carpet needed vacuumed, hair in tub and sink. Couldn't see out window because of smudged fingerprints. They changed our room but it was just as bad. The whole hotel needs new carpet, updated, etc. housekeepers went into our room at 11:30 am because they saw us taking our stuff to car. Check outs not til noon and I needed to go back in to bathroom. Couldn't cause they were in there. Not worth the $139.00 I paid.

"Not a safe place to stay"

User 25/03/2021

The hotel is basically a crack house and the staff definitely knows and allows it. I'm honestly in disbelief this is under The Best Western name. I've had some poor experiences here and there at hotels but this is by far, the worst stay I have ever had anywhere. The area appears nice, but this is a dangerous environment for any one to stay.


buffie2021, Woodbine, Georgia 16/03/2021

Bad vibe once arrived at hotel rep at front desk was on cell, kids were talking and being disrespectful like the rep MARIJUANA SMELL, TOILET NOT WORKING, TV NOT WORKING..MOVED TO ANOTHER ROOM STEEL AWFUL

Jermaine Simmons, General Manager at Best Western Plus Carrollton Hotel, responded to this review
On behalf of the management and everyone who works at Best Western Plus, I would like to apologize to you for the inconvenience and bad service that you received during your stay at our hotel. We can assure you that this is not the way we wish our guests to feel. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. I am sorry that the service did not live up to your standards. I will make every effort to address this issue in order to make sure that it does not happen again for you or other guests.

"Terrible Experience"

User 10/03/2021

From the time I called to make a reservation, I knew it was not going to be good. I booked for two nights and left after the first night (I would have left as soon as I saw my room if the other hotels around had any availability). Stains everywhere, bathroom was filthy, and it looked as if nothing had been wiped down or cleaned before we got there. Overall experience was bad.

"Quite room"

James H, Ocala, Florida 01/01/2021

Location is convenient and property is very quite. Staff needs a little more training. With Covid happening and lack of customers, we thought items in the room would have been in perfect order. TV did not offer many channels, ac/heat could not be adjusted so it would not run all the time.

Donnie Matthews, General Manager at Best Western Plus Carrollton Hotel, responded to this review
Thank you for your review of our property. We appreciate your patronage and choosing our hotel

"Awful experience"

User 15/12/2020

I have managed a hotel before, so the little things get me, but I have understand. The big things however can't be over looked. At checked the receptionist didn't get out his seat or greet us as guest. The room was average as we were only there for 2 night with my family of 4 and wouldn't be in the room much. On our second night stay at 1030pm I was asleep my son woke me up because someone came into our room. I called the front desk a total of 10 times from the room phone and my cell phone before someone answered. I was then told "oh yea that was my bad I gave them the wrong room key. You'll be alright". The next morning in the lobby the receptionist didn't even acknowledge anyone was standing in front of him and housekeeping has to help with my request. Another time walking through thr front lobby the receptionist was laid down on thr desk listening to music. I will never be back!... Im a rewards member but I will stay somewhere else from now on!

"Sticky floors & cancelled reservation"

User 09/11/2020

The Best Western system failed to alert us that our reservation was cancelled (neither email or call). The front desk clerk made a new reservation for us when we tried to check in. Second, I don't know why but the floors throughout the hotel were sticky. Carpets & room bathroom included.

Donnie Matthews, General Manager at Best Western Plus Carrollton Hotel, responded to this review
Thank you for advising us of your concerns. We look forward in addressing these issues so as to make our hotel an even better experience

"let down... poop smeared on walls?????"

User 10/08/2020

Bed was comfy and apart from nasty halls and broken locks and poop on wall it was meh. Malik was great at the front desk. Definitely not a Best Western quality. Someone should retrain the cleaning crew for sure.

Donnie Matthews, General Manager at Best Western Plus Carrollton Hotel, responded to this review
thank you updating us as to this issue, we will definitely attend to them.

"Very Disappointed"

l2jarvis, Lakeland, Florida 24/07/2020

I booked a room for 2 nights. The whole places seems very shabby. The inside if the elevator doors look like they have been keyed. There was a dried out Renuzit container in the corner of one elevator floor. The young woman at the front desk my second night was friendly and helpful, but I was taken aback that two of her friends were hanging out in the lobby with their young children. I doubt I'll stay here again when I come to Carrollton to visit family.

"Better than expected"

User 26/02/2020

We had a very good stay here. Very quick check in and out. Rooms were quiet. I did not hear our neighbors beside us or above us. There was quite a bit of door slamming in the morning but that is not the hotels fault just inconsiderate guests. After reading the reviews of this hotel I was a little scared of what we might find but overall I was pleasantly surprised. Everything appeared clean and we examined our bed sheets and they were clean. I didn't see any staining or anything to complain about. The shower was the best! The water pressure was awesome!. The breakfast was just your standard hotel breakfast. Nothing to get excited about but nothing to complain about either. I would recommend the check in and out staff stand when they are dealing with a customer. I know that its not fun standing on your feel all day but just shows a little respect I think to stand when you are conducting business with customers. That is just my opinion though. We would stay here again.


User 21/01/2020

Miss Amanda at the front desk was of great service to me. She greated me happily and, unlike other hotels I've stayed at, she was at the front desk during my short stay. My room was clean and I had everything I needed. All in all this is an exeptional hotel and I plan on staying here again.

donniem954, General Manager at Best Western Plus Carrollton Hotel, responded to this review
Thank you so much for your review We appreciate your time. Hope to see you again next time your in our area

"Convenient place to stay on our travels."

James H, Ocala, Florida 01/01/2020

This location is very quite and right off highway 27. There is a nice selection of restaurants. We always stay at this location when heading South. Room was very quite and the bed comfortable. Lighting could have been a little better.

donniem954, Manager at Best Western Plus Carrollton Hotel, responded to this review
Thank you for your review, We are striving hard to offer great service in a very clean and service oriented hotel


GlynnCountian, Warner Robins, Georgia 11/11/2019

This place has turned into a dump. The first room I was given was only partially cleaned as I entered and saw bed pillows laying scattered across the king bed and no pillow cases so I went back to get another room. The room I stayed in had the following issues: no clock, the shower value was stuck in the ON position, towels and wash clothes had black streaks on them, there was debris on the carpet, the fridge was unplugged, the remote wouldn't turn on/off the TV, and the room smelled awful. I visited with an owner the following morning and he told me he knew they had issues but would make sure housekeeping did a good job in my room that day. I left for the day and when I returned that evening I had NO linens in the bathroom at all. I went downstairs to get them and the most unprofessional desk clerk I have ever seen emerged after calling out several times. He had on sweat pants, a hoodie, and slide sandals with athletic sport socks. I follwed him down to the laundry where he took out two towels and three wash cloths spilling linen all over the floor that he just there on the floor. I had no tissues in my room and they didn't have a roll of backup toilet paper. When I went to checkout the same guy was on duty and I yelled and yelled and yelled and after about three minutes he appeared as looked as if he just woke up and it was 11:00 or so in the morning.

"Don't Stay!"

User 11/11/2019

So my wife and I stayed here about a year ago and had to move to 5 different rooms that night due to various issues with the rooms. This time we stayed, We were visiting Carrollton due to my very sick mother was at Tanner Medical Hospital. I had been staying at the Quality Inn since it was close to the hospital, but was not able to stay due to non-availability. (Do not stay at this hotel either). I had family coming down since mom was getting worse and had to find another hotel to stay. Due to something going on downtown, availability was scarce. I was able to get two rooms at the BW got our keys, but could not check in due to the rooms were not ready yet. We finally were able to get to the hotel around 6pm and as soon as we walked into the place there was a chemical odor throughout the entire place. When we got to our "two" rooms and opened the door, the rooms stunk of "Feet" and worse. We went to the desk and were told that the hotel was booked and no other rooms were available AND that there had been a soccer team there and the clerk gave us a can of some kind of spray and told us to spray the room! The spray made the room worse, I checked the filters in the AC/Heat unit and my attached pictures says it all. Plus no battery in the Smoke detector, and not even hooked up! Dirty pillow cases!. We had no were to go, so we stuck it out till we were called in from the hospital around 5am that mom was dying. When we check out, the clerk wrote down our room number since the system was not working. Funny because when we checked in the day before, the clerk had to physically go to the rooms to see which ones were cleaned. We asked why they didn't have walkies to communicate and she said they were broke. What no cell phones? So we immediately went next door to the HIE, and our next two days in Carrollton were much better staying at a clean, great smelling place the HIE Carrollton! But my story is not over yet. After mom passing, and coming back home to Illinois, My wife checks our account and find out that BW had charged us for two rooms, TWO nights. We called BW carrollton and were told they had 7 days to answer us back, we called Corporate, and they were no help, weeks went on and finally we did get credit back for the extra night for the two rooms,BUT absolutely NO answers back from either BW Carrollton, or BW Corporate about ANY of our concerns or inconveniences. NONE! DO NOT stay here! May look nice on the outside, but BW doesn't care! A traveler especially a family when going thru a tough time, should be able to count on a nice clean place to rest their heads, and not be worried about chemical smells, non-working smoke detectors, and dirty air filtration systems. Go next door to the HIE

"DO NOT STAY HERE!!!!!!!!!!!"

876elizabethm, Atlanta, Georgia 04/11/2019

This is the most unprofessional property I have ever visited. Booked 5 rooms and confirmed the booking via the phone the day of our arrival. We were traveling with adults, 3 of whom are over the age of 80. When we arrived after dinner they had given all 5 of our rooms away. The rooms were booked directly with Best Western and not via a 3rd party. The woman behind the desk shrugged her shoulders and said “sorry...what do you want me to do”. When we asked to speak with management she informed us “you are not allowed to speak with management”. Nobody attempted to help us find another room or compensate us in any way. Best Western corporate was equally unhelpful and offered us NOTHING! Lesson learned. NEVER stay at any Best Western property unless you are willing to sleep in your car. They DO NOT CARE!!! The Holiday Inn Express came to our rescue. Not only did they find us 3 rooms at their property but they helped us find 2 more at other hotels in the area. They went above and beyond to assist us and we were extremely grateful. Highly recommend the Holiday Inn Express in Carrollton. They define customer service at the highest level.

"Stay went from good to bad in 5 days"

Loouis S, Monroe Township 04/11/2019

Stayed from 10/28 to 11/04 Toward wen of stay: - Non working elevators. - Room not cleaned for 3 days - Hotel ran up shampoo - Mold in shower - Torn and damaged sheets - Bed not made for 3 days - Room trash pail not emptied or 3 days - Non working pancake machine - Non friendly front desk staff - Front desk staff, had stained and torn cloths - Difficulty in extending stay when dealing with front desk staff - Problems with TV remote - Bath tub slow to drain Conclusion: Stay Away

"Good choice for Carrolton"

AtlBulldawg, Atlanta, Georgia 17/10/2019

We spent the night before the graduation ceremony at UWG . It was clean and comfortable. The hotel was full but it was very quiet. It is where we stay in Carrollton. Usually its the best deal on Priceline.

"Nice and quiet"

User 07/10/2019

I enjoyed my stay for the most. Pancake machine broken though, I'd really have love to use that neat pancake machine and to eat them. Should have asked for more cover, the bedding is thin. I woke up with a crook in my neck. I hate those little pillows! I'm still in a lot of pain.


User 23/09/2019

Visit Carrollton a few times a year and always stay at this location. The staff is friendly. The rooms are clean. And the location is perfect. The hotel is close to shopping, restaurants and the university.


User 06/09/2019

This was a TERRIBLE stay. I booked a room for Labor Day weekend so I could visit with my family. I had my three year old and three month old with me and my mother-in-law. Once we got ready to go to bed, I pulled back my sheets to find drops of BLOOD on the sheet and huge stains (PEE??). I called the front desk to notify them and the night auditor, Ashlynn, came to see. She agreed it was blood and the sheets must not have been changed!?!?! It was 11:30 at night, I really wanted to just leave but because it was so late and I had just gotten my three month old to sleep, I agreed to be moved to another room. WORST MISTAKE EVER!!! The second room appeared clean so we got in bed to get some sleep. My baby woke up at 4 for a feed and when I went to lay back down, my arm itched. I felt several welts so I went to the bathroom to check and my whole forearm was swollen. I then checked the bed and found a BED BUG!!!!!!!!!! I immediately woke my mother in law, got my stuff and my babies and ran out of the hotel. On the way out the door, we stopped to talk to Ashlynn and all she could do was act dumb, like she had no idea what I was talking about. But I had the bites and the picture of the bug to prove it

"Extended stay during relocation"

Mike b, Burlington, New Jersey 07/08/2019

Great location and staff if you are traveling i the North West Georgia area. Centrally located to dining and activities. Carrollton is a wonderful town to visit. Ease of commute to the metro Atlanta area and outlying locations. The airport is close as well.

"Clean/quite room"

James H, Ocala, Florida 04/08/2019

The room was very quite and clean. Water pressure in the shower was fantastic. (something we rate our stays). Hotel is not well marked from the highway. It is just off 27 behind Hampton Inn. Staff was very pleasant at check-in and out.

"Just OK."

ewright102216, Chattanooga, Tennessee 29/07/2019

The room was clean as were the common areas. Some amenities were non-functional (shower drain, TV remote) but they didn't ruin the trip. If you check in late, the front desk may be asleep or just very tired.


mlm316, Sylva, North Carolina 19/07/2019

Hotel is clean and rates were a bit lower than other hotels in the area. But room was very uncomfortable. Both desk chair and the other seating in room were very uncomfortable. Air conditioner had issues - had to keep fan on continuous to get it to cool. Room decor was very bold red, gray, and black. Breakfast was what appeared to be overcooked eggs - brown omelettes and microwaved sausage. I decided to eat elsewhere.

"Hideous Decor and Mildewed Guest Room"

User 01/07/2019

The friendly staff could not begin to compensate for the smelly (mildew), ugly guest room. The under lit room was decorated in orange and black. It was so dark and ugly it was absolutely creepy. The staff was completely overwhelmed at breakfast and could not keep up demand. We made do with yogurt and cereal the first day and fled to a restaurant the second day. I won't go back!

"Pleasantly surprised"

Clara M, Huntsville, Alabama 24/06/2019

I stay in Carrollton often and have stayed at all the major hotels there. Best Western was as good or better got any hotel in town. The hotel staff was very friendly. The amenities were updated. It was clean throughout. My room had a refrigerator and a microwave and was beautifully appointed with modern decor. The Linens with fresh and the bed was comfortable and we had plenty of privacy. I even slept late the next morning without being awakened by housekeeping. Breakfast was delicious and fresh . I will definitely come back the Best Western the next time I am in Carrollton Georgia.

"Rude Manager!"

User 17/06/2019

The room and bathroom were clean. However, when we woke up the next morning there was no breakfast. We talked to the manager named ashlin, she said that the breakfast was complimentary, so they didn't have to serve us. She also included that we should go to the Ihop down the street. Never in my 15 year of working in hospitality, given my knowledge, have I experienced such disrespect. Horrible customer service, we will never be back.

"Not a good experience"

Randy L, McDonough, Georgia 22/05/2019

the hotel is very nice and clean and the small staff was very friendly but they lack help. Could not check in till after 9:00pm had to go to front desk to ask for clean towels. there were still dirty wash rags left over from previous guest in bathtub and under sink. Had a 2 night stay and room was not refreshed after first night

"Graduation Trip"

Go26449701581, Germanton, North Carolina 11/05/2019

It was a very pleasant hotel. Staff was extremely courteous friendly and outgoing. The buffet was very good. The women NEVER let anything get empty. Definitely a 10 plus. The room was beautifully decorated and the bed was very comfortable.


tb8462, Walpole, Massachusetts 06/05/2019

Room was clean but could tell it was old. Breakfast was excellent, attendant was exceptional. Staff was pleasant and helpful. The rest is just to make up 200 characters, which I find an unpleasant requirement.

"Best Hotel."

User 22/04/2019

The room was comfortable. The TV would not work. I went to told that desk clerk, and he came right away, and he could not fix it, so he got me another room right away. It was very nice. I will stay her next time.

"Friendly staff, no frills, some minor issues"

hollymc028, Rock Spring, Georgia 21/04/2019

Convenient hotel to lots of places in Carrollton. Very friendly staff. “Clean” looking room but found out differently. As we walked onto room, our shoes starting sticking to the floor in the foyer and tiled bathroom. We thought it might be from soap left on floor so we wet a towel and hand mopped the floor. The towel turned brown with dirt. The remote did not work for the television. Appeared to not be linked to tv somehow. The bathroom door was not properly installed and you had to push down on it to get it to open due to one corner being higher than the other and it would stick. The breakfast was not good. I like hot tea and the tea bags were just cheap Lipton tea (like for iced tea). Fair price but not sure I would recommend.

"Rude awakening"

tkirk41968, Trion, Georgia 15/04/2019

Staff entered room at 11 pm while we were in bed and announced"room service" like umm what in the world. This was not cool at all .I mean a good thing we weren't having an intimate moment . Also the tub was not draining properly so after a shower it's a long wait before the next shower.

"Filthy, etc"

User 06/02/2019

Worst hotel experience in -we'll - maybe forever. Filthy, not cleaned in four days, multiple broken items in our room and in our other family member's rooms. Breakfast was bad compared to two other Best Western hotels we stayed at just a couple months earlier.

"Great service"

User 22/12/2018

The staff members are very professional and friendly! The rooms are nicely decorated making it feel like home. Very modern. The price was great! Convenient distance from food places and shopping plaza.

"Excellent Staff"

User 12/11/2018

Rayette and her friendly staff took care of everything me and my crew needed for the week. Definitely recommend and I look forward to staying again. Was very responsive when we needed help or had questions.

"Visit to Watch State Cross Country Meet"

F4694ECelizabethh, Atlanta, Georgia 03/11/2018

Horrible, disappointing, unreliable, and unhelpful: Made prepaid reservation for my parents; hotel gave their room away and could only find room for that was a smoking room at another hotel w/ my mother having asthma

"Never again"

User 30/10/2018

Hotel lost my online reservation. At least 7 other families had same issue. Hotel was sold out. Front desk employees attempted to help, but were swamped. NO owner/manager or company assistance provided. I was on my own to find another hotel with a statewide school sports tournament in town. I twice reached out to the manager for an explanation. NOTHING. BW: don't bother responding to this. Too late.

BestWesternHotels, Corporate at Best Western Plus Carrollton Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Would not stay again"

H L, Wildwood, Florida 25/10/2018

Desk staff was very pleasant and courteous. Hotel has recently gotten some paint and updated furnishings. Sadly, owners/managers are not taking care of this hotel. Elevator walls were filthy, guests were smoking in rooms that permeated the hallways and was occurring for many days. Bathroom was slightly clean and tv/cable was not working. Would not recommend for the cost....could have saved $40 going to a cleaner, nicer Airbnb.

"Quiet and Clean"

User 15/10/2018

Nice hotel inside and out. Very clean, and you could tell that there has been some recent updating. We arrived right at check in time, and our room was ready. Beds were really comfortable, and the room was well stocked. The staff was very friendly and helpful. Breakfast the next morning was amazing, and saved us from having to get out early. Really great experience overall.

"Family weekend with school band"

User 13/10/2018

School trip. One room smelled of mildew. Another room had a TV stolen from. The last room was ok. Vending was awful. Nothing that my 7 year old liked or could drink for example monster, I don't believe a child needs an energy drink! And no snacks at all.


User 11/10/2018

Rooms were nice, breakfest was awsome!! no need to go out and et breakfest. Pool was closed, as in broke down. But it is getting late in the year to be swimming. You cant beat the quality of room and staff for the price.

"Not great "

ALS185, LaGrange, Georgia 23/09/2018

Lots of mold on shower head, no air in bathroom, plunger by toilet, window opened up to the roof of the reception drive through, breakfast had expired yogurt and boxed juice concentrate, hotel has been newly updated with paint and fixtures but needs to be improved substantially

BestWesternHotels, Corporate at Best Western Plus Carrollton Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Clean and Quite"

James H, Ocala, Florida 08/08/2018

This Best Western was very clean and quite. What more do you need? The breakfast was the best we have had at any of our recent stays at B/W. The scrambled eggs and ham were very good. Staff was helpful and friendly.


Z7881NWjamest, Morgantown, West Virginia 19/07/2018

Clean room warm friendly staff, one of the better hotel breakfasts I have found. Pool that I did not use but looked nice..kid friendly place, not sure if pets are aloud. Parking a bit tight, but there is space(free).


Shon G, Birmingham, Alabama, Usa 09/07/2018

I booked this location because it was about 7 min from University of West Georgia, where my daughter had cheer camp for 3 days. Very convenient to shopping and eating places. I know it's not a 5 star but I expected better. Upon arriving I went to restroom in my room to find nasty pubic,as if it were shaved, around toilet seat and dried thick toothpaste spit in the sink. Bathroom and foyer floor was nasty!!! Had not been mopped or swept. The comforter had nasty, possibly dried blood on it. The room would've been nice if it was CLEAN. I did go back to front desk, they were nice, sent someone to clean room and change all bedding. Will not stay here again. Will go next door to Hampton Inn.

"Nice stay"

336melindap, Brandon, United States 03/01/2018

Clean, friendly staff, a good and decent breakfast. The kids and I were happy with our stay. I got lost and called the front desk when I got to town. The front desk was very helpful and remembered me when I finally walked in the door.

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
I am so happy that you enjoyed your stay. GPS can be a little tricky so our front desk staff is always happy to help.

"Take your hairdryer- they don't have one & your computer- because the tv might not work"

594linnt, Carrollton, Georgia 11/12/2017

Last minute, unplanned trip- first call wasn't handled correctly- had to call second time to reserve room. No hairdryer, tv didn't work -“they would “try” to find someone to check it” . Did like heat/air system in room-easy to adjust temp and had a fan you could run constantly to circulate air, didn't have a problem with musty smell.

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
I am sorry that you didn't have a hair dryer in the room we have double checked all rooms to make sure all rooms are not missing any items. We have had Charter come out and look at our tv's and to reset all boxes.

"Port in a storm!"

User 10/12/2017

We got caught in the winter storm and finally made it to Carrollton. This was the first motel we came to and fortunately they had rooms available. The front desk staff was helpful and friendly. The room was comfortable and clean with a fridge and microwave.

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
Thank you for your recent stay we are truly happy that you enjoyed your stay.

"Not really the Best!"

Hardrock H, Roanoke Alabama 23/11/2017

Just stayed here 5 days,5 rooms,and I must say,this place needs some refreshing! The exhaust fan in most rooms did not work,the faucets were old and fussy,sink and tub! Looked like a kid did the caulking in my bathroom! Front desk staff not professional at all!For the difference in price,we will go elsewhere next time.

925ashleym, other at Best Western Plus Carrollton Hotel, responded to this review
Would like more feedback from the guest so that we can improve our property.

"Better than expected!"

User 17/11/2017

Overall hotel was nice and quiet. Very convenient to local shopping and restaurants. I did not partake in the breakfast they offered. Only downfall is that they could clean the halls and elevators a little more. I would definitely stay again!

"Great experience for quick overnight"

User 10/11/2017

The Best Western Plus Carrollton Hotel was a good, clean option for a quick trip to Carrollton the attend the GSHA State XC Championships. The hotel was crowded with high school student-athletes, but we didn't experience any disturbances. The mattress, linens, pillows were of good quality.

"Better than expected"

gelo7, Atlanta, Georgia 04/11/2017

I didn't know Best Westerns, where still around. I wasn't looking for much, because don't think I've been in a budget hotel in 20 years. We were in town for the high school cross country state championships. The county, booked the hotel for our team. The staff was professional and engaging. The hotel was clean, well run, and I have no regrets. The complimentary breakfast, had a good variety. I wouldn't have a problem having this hotel, for next years championships.

"Comfortable, quiet and convenient"

LetsgoGeorgia, Georgia 15/10/2017

We were in town for a meeting at the university, and this turned out to be a very nice place to stay. Rooms were attractive and very clean, and it was far enough off a main road that you did not hear traffic. There was also a nice buffet restaurant within walking distance. Breakfast offerings were excellent and included some healthier options like yogurt and fruit, as well as the standard eggs and sides. The fitness center was well equipped with exercise machines.

"Best Western Carrollton, GA"

User 10/10/2017

We had an excellent stay at the Best Western Carrollton, GA. when we were there to visit my son who teaches at the Univ of West Georgia. The breakfast was good. The coffee was good. The bed was very comfortable. The staff was helpful when I was trying to navigate a free night voucher.

"Great Stay"

James B, Chattanooga, Tennessee 06/10/2017

My first stay at this hotel and I was not disappointed. Super quiet, clean, and conveniently located. I will certainly return. Front desk staff was very friendly and attentive. The hotel is gracefully appointed. Spacious parking and the grounds were manicured.

"Wish They Were All This Good"

Bradley B, New Port Richey, Florida 27/09/2017

We stayed for three nights while evacuating from Hurricane Irma. The room was remodeled and everything was clean and in excellent condition. The beds were very comfortable. Also, the breakfast was way better than most. Robin, the woman who managed the breakfast buffet really put her heart into making it excellent. They had thick slices of homestyle ham, omelets, breakfast burritos, and almond milk, all of which are rarely seen at a free hot breakfast .


Laniashy, Rome, Georgia 10/08/2017

Only hotel in town that wasn't booked(Thank God) I usually don't do reviews but Best Western Plus was very comfortable and I must say I was very impressed!!! I enjoyed my stay, the staff was professional and the room was very comfortable and I will definitely stay again!!

"Great Renovation!"

Gwenn S, Round Rock 09/08/2017

The hotel was recently renovated. It was very nicely done. The room had all new bathroom fixtures - toilet, tub, sink, mirrors. And the bedroom had also been redone with pillowtop beds and very nice linens and new carpeting. The breakfast featured fresh strawberries, blueberries, real eggs, tasty bacon and hot oatmeal with special additions like cranberries, raisons, nuts, maple syrup, brown sugar.


tearas2017, Albany, United States 01/08/2017

I think this hotel was very nice! Stayed one night and did not have an issue with my online reservation. Loved the hard wood floors and the cleanliness of the place. Only wish you had a hot tub. Staff was a little pushy about checking out but overall great

"Nice Hotel - Shame It is Changing"

James F, Waltham, Massachusetts 27/12/2016

We enjoyed our stay even in the midst of remodel. The people were friendly and resourceful. Close to several great hiking trails and parks (FDR State Park and Cloud Canyon). Also the breakfast was great even with some new items on the buffet.

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
Thank you for taking the time to give us a positive review. We are truly try to keep as easy for the guest this major renovation and band change please come back and enjoy the finished product.

"Needs to be updated"

Kisha H, Port Saint Lucie, Florida 30/10/2016

For the most part this hotel was clean, sort of. It's an older hotel. Not sure if we were put in a handicap room because everything was about thigh high, including the bed. The bathrooms need to be upgraded. Hotel staff was very nice. Didn't have breakfast there. The Holiday Inn Express near the airport was 100x better for less money! I definitely would not stay here again!

925ashleym, Manager at Best Western Plus Carrollton Hotel, responded to this review
This hotel in currently under renovations.

"Nice people at a place that needs updates"

R F G, Pennsylvania Dutch Country, Pennsylvania 13/08/2016

Located in a small community outside of Atlanta, we stayed here for a family event. The staff was nice, but the accommodations were not what we have come to expect from Holiday Express over the last few visits. The room furniture was outdated, the bathroom seemed old and the common areas could be more appealing.

Steve R, Manager at Best Western Plus Carrollton Hotel, responded to this review
We will be going under renovations in the next 6-8 weeks. We do appreciate the feedback from our guest.

"Good choice for night in Carrollton"

ARTDRUCK, Marietta, Georgia 27/07/2016

We have spent several nights at this hotel on two occasions of visiting Carrollton to attend conferences. After staying in several different hotels in Carrollton, we will consistently return to this hotel, as we are in Carrollton several times a year. The facility is well cared for, the rooms are light and clean. The location is good for going anywhere in the city. Holiday Inn Express breakfasts are good across the board. Carrollton facility is a little small physically, but the breakfast offered is the same good value found across the franchise.

nickie s, Front Office Manager at Best Western Plus Carrollton Hotel, responded to this review
it is always good to hear when someone has enjoyed their stay here with us. I am always glad to hear when someone will come back and stay here with us. I love that our hotel is in a location that is very accommodating. we look forward to your return with us here at Holiday Inn Express.

"READ THIS! Revealing the deep, dark truth of this hotel and our experience!"

CISSUMV, Greenville 27/06/2016

This will probably be the most important review on this hotel you can read. The below review was submitted by me back in September of last year per our stay then and is completely accurate. The management did not like the review and thereafter found out who my wife is and where she worked, contacted her employers and harassed them to have her have me remove this review. LET ME REITERATE THIS... THEY DID NOT LIKE MY INITIAL REVIEW AND THEREAFTER HARASSED MY WIFE AT HER JOB TO REMOVE THE FOLLOWING REVIEW. This is highly unethical and, quite frankly, hateful. I saved my review to post when they could not harass her again, trying to get my wife fired because of a truthful review of their bad management and abysmal customer service. They stopped at nothing to get my review removed and I did so to satisfy my wife's employers and now that she is no longer with that company, here is the full review again. Pull up a chair, this is the ugly truth of this hotel... There are few hotels that have this kind of feel. Since it's a Holiday Inn Express there are some standards I expected to be at least par, but my experience here was definitely below the standards and it reflects on the management poorly. Here's the run-down... My wife booked a room for 4 people, requesting 2 beds. When checked in we were given a room with one King-sized bed. This would not do for four people at all so went back to the front desk and requested a room with two beds to accommodate us per our 2-week-old reservation. The front desk girl did not apologize for the mixup, just gave us another room with two beds this time. So when we got in, the room wasn't as clean as I've come to expect IHG standards to hold up to, but we were tired and not wanting to be the "complainers" we deal with in our own jobs (my wife and I both work in customer service and know about the "complainers" who are always trying to get something for free, so we try not to be THAT type of people). So we go to bed around 11:00 that night and get rudely awakened by someone attempting to get into our room at 3:30 am, having been given a key to our room where our children are asleep, the new guest banged for 10 minutes before giving up. This means that the girl at the front desk did not actually switch us in the computer to the new room and they gave our room to someone else at 3:30 in the morning. So now not only are WE awakened rudely by someone trying to get into our room, shoving on the door and knocking loud enough to wake us (with kids in the room with us) but the OTHER guest feels like a heel for trying to enter an occupied room and THEY are put out having to go back to the front desk for a room that is not occupied. Double-whammy there. This leads to the next logical conclusion. When the night audit clerk issued new cards for the room and the new guest used them on our room, our keys no longer worked on the room, having been de-activated by the new issuance of room keys. My wife called the front desk after this 3:30 am incident and asked for a Do-Not-Disturb (DND) on the room since there was no door hanger for us to hang on the door for the housekeeping staff to heed. This did not work, though, since we weren't in the system as having been put in that room. This did not, however, stop the housekeeping staff from banging loudly on the door at 8:30 am, waking us all up (AGAIN), asking if we wanted service on the room. My wife was beside herself with this and I wasn't too keen on being awakened so rudely AGAIN just 5 hours after the previous incident. The only good that came of this faux pas was that I was able to go down and get breakfast before it closed. The light in the darkness: Kimberly seemed oblivious to the fact that the rest of the staff is completely incompetently trained to deal with customers by setting the tone with the first interaction with the guests. She set the tone immediately with me with a warm greeting and a smile (the first I'd seen yet) and a bubbly personality to go along with it. Breakfast had been out for awhile and was on par for what I expect from a Holiday Inn Express at 9 am, 30 minutes before it is shut down (yes, I have worked in the hotel business and know how this goes). No complaint for the breakfast, but KUDOS for Kimberly's beautiful performance in smoothing over the lack of guest satisfaction from the front desk staff. So let's talk about the front desk staff for a moment. It is apparently the General Manager's decision to allow the front desk staff to SIT DOWN at the front desk. This is not IHG policy and is detracted from Quality Assurance inspections by IHG itself. IHG employees are not allowed to sit in front of guests, but are required to stand in a guest's presence and greet them immediately, warmly and pleasantly. For the first two days of my stay at this hotel I did not see one standing employee at the front desk unless they needed to stand to point something out on a printout, but was ignored by multiple instances of young girls who were sitting at the desk, obviously too tied up in their cellphones to bother with the guest that just walked in the door. I got no smiles, no greetings, and only on the second day of my visit did I receive a "have a good day" thrown at my back by a front desk clerk who was, of course, sitting down and ignoring me for the 20 feet I walked by her. Her phone call was apparently more important than the customers. Again, this reflects poorly on the management of this team. IHG has standards for a reason. This review is one of those reasons. On my second day at this hotel, after being rudely awakened by the housekeeping staff, I got dressed and noticed some shouting in the hallway. Is there a fight going on outside? What is all this racket at 8:30 am in a hotel such as this? It turns out that it was just the hotel housekeeping staff screeching at each other down the hallways expecting that everyone in the hotel should be awake since they were. This is an issue I don't deal with very well. My opinion shifted downward even further. Housekeeping should not be shouting from one end of the hallway to another unless there's a fire to put out. When I opened my door I was greeted by a housekeeper with a cellphone blaring rap music as she went about her business, as if this were okay. It's not the fact that it was rap music (I'm just being pointedly honest about what I witnessed), it's the fact that she was blaring ANY music on her hip through her cellphone that I could hear in MY room before I opened the door. And she was two doors down. Again, no greeting, no smile, nothing but the feeling that they wish I would leave so they could do their job and go home. On my way down to the first floor to have a cigarette I entered the elevator and noticed that some tiles in the elevator were not only loose, but disheveled, out of their place. This is a safety hazard. I wanted to point this out to the manager on duty so they could fix the issue so I went to the desk and asked for a manager. The girl at the desk hopped out of her seat (for the first time) and got the General Manager. Enter Steve, the General Manager. I simply advised Steve that the tiles in the elevator were a safety risk and he responded "Yeah, I know" and seemed to show no concern whatsoever for the problem at hand. He attempted to argue with me that he had already had a complaint (and done nothing about it as yet) and I simply walked away saying "I'm just letting you know". I did not want to argue about whether it was a safety issue or not, knowing it was and it could have a profound impact on the future of the hotel should one of these "complainers" (aforementioned) happen to walk into such a delightfully tempting situation for a lawsuit. I was just trying to be helpful and he seemed to give about -0.0001 hoots about it. Okay, so I moved on with my business outside with the feeling that the General Manager either didn't know what was going on or simply didn't care. After letting Steve know about the elevator issue they posted a sign that the elevator was out of service. The very next time I tried to go down the elevator (from the 4th floor) the bad elevator opened and was cordoned off as out of service. This meant he left it in service, but taped it off so nobody could use it. I had to take the stairs to the first floor to get downstairs since the serviceable elevator wasn't coming to get me since the bad one did. What a bother. So we put up with this treatment until that second evening when my wife went by the front desk and noticed them smirking at her and whispering among themselves, without standing or greeting her. My wife spoke up to them, knowing first-hand the rules of IHG and suggested they not sit in front of customers and they should probably greet a customer and maybe afford a smile when they walk by, if not a greeting. The girl at the desk said "You've done nothing but complain since you arrived, maybe you should check out and go somewhere else!" NOTE to any employees of any hotel reading this review: This is not what you say to a guest, EVER. My wife dressed her down right there at the desk about IHG policy and procedures and demanded an apology, which she got on the spot (the first apology either of us had received since arriving) and the guest "service" agent quieted as my wife came back to the room. Several minutes later we decided to just go out and do something with the kids during our short stay together and we were greeted in the hallway by the General Manager, Steve, and what I presume is his Assistant General Manager, Nikki (who responds to these reviews here on Trip Advisor). Steve was coming to bother us in our room to determine why my wife would have gotten so upset at his staff in the lobby instead of being on the lookout for us to enter the lobby on our own time. Apparently his time is more valuable than the guests' time in his hotel (and he didn't bother to phone the room first). So let the drama commence, right in the hallway for all guests on the floor to hear... My wife (a very experienced and successful hotel manager herself) explained the situation to him. Steve admitted that HE, himself, made the decision to let his staff sit in front of customers (to the hotel's detriment) and laid it all out right there. In the hallway. Where other guests could hear it. Without regard to their privacy or perhaps any quietude during their stay. Get the picture? If it were within my power I would call down a QA inspection of this hotel immediately, without advance notice, and let them lose their flag. This property is not deserving of the Holiday Inn brand. My opinion is that Steve is burned out on the business and/or the hotel owners simply do not care for it anymore. My recommendation is that they switch flags immediately to one that does not have the high standards that Holiday Inn has for their flag. We did not seek concessions. We sought corrections which I have no faith will be given to the staff. The light at the end of this review.... Kimberly is excellent with customers, bending over backwards and going out of her way and is probably single-handedly responsible for any good reviews this hotel has received. Nikki (sp?) deserves credit for trying her best as a young management employee trying her best to soothe the ails of this hotel, yet she may be in over her head. Steve finally did "warm up" to us but it was far too late at that point to deny this review of events as they happened. The front desk staff is there to set the tone with EVERY guest as they enter the hotel and deal with each guest as they experience issues, apologizing when something goes wrong. They failed and, in my opinion, this reflects poorly on Steve, the General Manager of this hotel, and nobody else but the other staff who do not care.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.