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Best Western Hotel University Inn,  Canton

4.0/5  - basé sur 64 notations.
90 E Main Street, 13617-1452, Canton, United States - Voir la carte
+1 315 386 8522 +1 315 386 1025

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Bar-salon
  • Parking gratuit
    Parking gratuit
  • Piscine chauffée
    Piscine chauffée
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Note des voyageurs TripAdvisor
Sur la base de 64 avis de voyageur
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Profitez des quatre saisons de la belle région North Country à l'hôtel BEST WESTERN University Inn de Canton, État de New York. Avec un accès facile depuis la Route 11, cet hôtel de 99 chambres est entouré d'un parcours de golf de championnat et de belles pistes de ski de fond. Si vous planifiez une réunion, une réception, une conférence ou un mariage, l'hôtel BEST WESTERN University Inn est à votre service. Notre personnel attentif, notre service personnalisé et nos espaces de réunion en font le lieu rêvé pour tout événement d'exception. Le BEST WESTERN University Inn est idéalement situé à côté de l'université de St. Lawrence et à quelques minutes de l'université Clarkson et de Corning Incorporated. Si vous séjournez en famille, vous pourrez passer un après-midi à visiter les attractions historiques de la région, dont le tribunal de St Lawrence, l'écluse Eisenhower et la voie maritime du Saint-Laurent. Vous pourrez également consacrer une journée à visiter les Mille-Îles, Lake Placid ou Ottawa, au Canada. Que vous soyez à Canton, dans l'État de New York pour affaires ou pour le plaisir, le BEST WESTERN University Inn propose des chambres confortables, un service clientèle remarquable et une gamme d'équipements fantastiques, comme un incroyable parcours de golf 18 trous et une aire d'échauffement sur place. Les clients de notre hôtel bénéficient également de la télévision câblée/par satellite avec HBO®, d'une piscine intérieure relaxante et d'un centre de fitness bien équipé. Avec un restaurant sur place, un salon parfait pour se détendre, un centre d'affaires et l'accès Internet sans fil haut débit dans tout l'hôtel, il représente la destination idéale pour les voyageurs d'affaires et les vacanciers. Le personnel accueillant et serviabledu BEST WESTERN University Inn est là pour vous assurer un séjour divertissant et inoubliable à Canton, New York. Réservez votre chambre dès aujourd'hui et faites des économies ! Passez un excellent séjour !

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Avis de nos clients

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Basé sur l'avis de 64 voyageurs
GreenLeader Bronze

Très bon
En couple En couple 1
En famille En famille 34
Escapade entre amis Escapade entre amis 3
Professionnel Professionnel 22
Voyage solo Voyage solo 3
Rapport qualité / prix
Best Western University Inn,Canton
  • 5
    « Great Stay »

    As usual, great accommodations! Friendly helpful staff! Clean well updated rooms! A Great restaurant, and amenities, Great pool! We stay here when visiting family nearby. I would definitely stay again!

    « Excellent Experience »

    Everything was excellent during my stay at the Best Western. The staff are extremely helpful and the rooms are perfect. The Best Western was quiet, clean, well maintained and I slept great! I've been to other hotels in the area, this was by far the best rate/room and amenities by far.

    « Sheets not changed after every guest. »

    This is the 10th issue for us at this hotel. Always told ' it won't happen again' but it does and this time we were told We could change the sheets! Unbelievable! They obviously do not care or it would not continue. Pubic hair, urine drops, stains and feces are the wonderful gifts in the bed.After a long drive the last thing you want is to deal with is this.If it weren't for company using this hotel- which may change, we would never stay here. It looks nice but beware if you mind sleeping in sheets others did the night before.

    « Pleasant place to stay »

    Stayed one night and requested a late checkout...they were accommodating. Pool was nice and area clean. Had breakfast in restaurant...was ok, but it was nearly 11 and they were changing over for lunch. Room was clean and I really couldn't ask for much more. Ask about discount rates and check your bill before you leave. They overcharged me, but fixed it right away. I would stay again.

    « Do Not Stay Here...The rooms are filthy and they double charge you »

    The catering services and banquet room were excellent. However this does not trickle to the guest services in the hotel and restaurant. The room we stayed in was dirty. The windows were filmy and had specks of dirt on them. The lamps and night stands were dusty and there were fingerprints all over the desk. The top shelf in the closet had a thick layer of dust on that too. We put our clothes there and had to shake them out whenever we took something off. The wait staff in the restaurant rushed us through our dinner. It was not as leisurely as it should have been. We had plenty of time before it closed for the evening. The front desk staff had issues with the billing system. I was preauthorized for my room bill on check in.. then I was preauthroized again when I checked out therefore they were trying to double charge me and would have if my bank did not alert me to the issue. It took me calling corporate to get it ironed out. It was fixed.. but essentially it ruined our very brief one day honeymoon.

    « Good value hotel »

    It is always clean and comfortable and the staff goes out of their way to be both helpful and pleasant. They make you feel welcome and truely interested in helping you. They are never too busy to be pleasant. I have always been happy to stay there when there is availability.

    « Not worth the cost »

    The price of this hotel compared to other especially in larger cities is way over priced for what you get. The room was so small with to double beds in it that there was less then 30in around any fixture and wall to move. Bathroom was so small when close shower curtain it and to overlap the toilet to close. Next was the dirtiness of the room. Makeup on pillow cases, a blanket covered in longhair and an odor that is hard to explain.

    « Excellent »

    We have stayed here in the past and did again 10/7/2016 and will stay in the future. Very satisfied with every thing this Hotel has to offer. Room was very clean and comfortable, and the Staff was very friendly and accommodating. We would not hesitate to recommend this hotel to Family and Friends.

    « CLEAN and COMFY »

    Had a wonderful experience from booking, to late check in, to cleanliness of my room. The hotel has been refurbished and is terrific. It will be my go to spot the next time we go to visit our son at St. Lawrence Thanks for a great stay.

    « Best Stay Ever »

    Cannot say enough about this hotel. It's friendly, homey and overall really a great value. It's clean and decorated very nice. Highly recommend- the staff was great. Needed a last minute item I had forgotten and I called the front desk and within 3 minutes they delivered the item

  • 5
    « Best hotel in Canton, NY »

    This is our preferred hotel when visiting family in Canton, NY. Rooms have always been clean, quiet and comfortable. The staff is very friendly, and the hotel is conveniently located close to the center of town and St. Lawrence University. The hotel has a nice restaurant with good food, as well as a great bar/lounge, with a wide selection of great beers on tap (including local breweries). I will definitely continue to return to this hotel on future visits.

    « Would be excellent, except--- »

    This hotel is especially nice for family members of Canton residents, offering a discount for them. It also has spacious, clean rooms, a good restaurant (used by locals, we hear), is next to a golf course and has fitness and spa facilities. Our only complaint is that the beds in guest rooms are really high--for anyone shortish (as I am) it's necessary either to try out pole-vaulting talents or request a stepstool (I chose the latter). The staff will also remove the frame upon request, but this wouldn't be necessary with regular height beds), There is no free breakfast, but the restaurant that is part of the inn offers very tasty and reasonably priced meals with attentive service. I'd recommend the hotel but warn that if you're not tall, you ask in advance for bed modifications.

    « finally, firm beds »

    hotel was very clean and room was very comfortable. firm beds! a rare find! restaurant on premises is convenient though I did not eat there this time. will definitely rebook in the future, as I come to the area several times a year

    « Friendliness ends at the front desk... »

    Friendliness ends at the front (desk & restaurant). We checked-in and went to our room. In the hallway we passed housekeeping. I had to maneuver my way around their cart. I smiled and apologized as I did so. My apology was received with a blank stare and no attempt to move the cart. The following day, we left our room between 10:30 and 11:30, came back around 5:30 to a messy room. We did not leave our "do not disturb" sign out, so I'm not sure why the room wasn't cleaned. I contacted the front desk, but the woman had just started her shift, so she didn't know why the room wasn't cleaned either. I requested towels, which she gladly brought over, but then realized the garbage needed changing as well. I called the front desk to see if there was someone on staff to pick up the garbage. Unfortunately, there wasn't. Instead, I was brought an oversized garbage bag to empty the garbage into. Upon check-out, I mentioned that our room wasn't cleaned the day before. I was told it's been noted and handed my receipt. Overall, I did not feel as I was treated as a valued guest.

    « The Best Western Hotel and the Decor has changed since 2014 »

    The BW Hotel was an excellent choice for my family. The hotel is very close to St. Lawrence University Campus, which is a plus for me. The decor has changed in a wonderful way. It was wonderful to see the art on the walls of St. Lawrence University.

    « Best Western. »

    Good hotel. As a rewards member I have received a cookie and a water bottle on several occasions. The beds are very comfortable, and the internet works well. I appreciate that the rooms are clean. Very relaxing.

    « I would recommend this hote. »

    I thought the hotel was excellent. I had called in that I would be checking in late. Upon check in the woman was very helpful, it was speedy and I received an excellent room. I ate at the onsite restaurant, The food was well prepared and the staff were attentive. Overall, my expectations of this hotel were exceeded.

    « Great Hotel in a College Town »

    Great Hotel, clean and close to Canton and St. Lawrence Colleges. The only downside, the beds are a little hard but the cool thing about the pillows...there are soft, medium and firm on each bed...something for everyone. Pizza shop/coffee and grocery store and gas are across the street. We already rebooked this hotel for parents weekend!

    « The Best! Love this place »

    I have been coming here for 4 years. I bring my son back to college. I would always try to book early because they fill up fast. It is a wonderful place to stay. They have made wonderful up grades. The staff has always been friendly and helpful. The rooms are gorgeous ! And the beds are so so comfortable that as soon as you lie down your asleep. For coffee lovers there is always fresh coffee! The pool is wonderfully refreshing and their work out area is well equipped . The lounge area is my favorite place. It's inviting and comfortable. The food is outrageous !!!!! Delicious !!!!! On this trip I booked a luncheon for my son's College graduation. My family is coming from different states. The rooms they offered and choices of menus was great. And the price was outstanding . I wish I could mention everyone's name here but I don't know them all. Kathy, Joey,Alex,Lauren all have made this trip wonderful. All the employees here do a fantastic job. I have every intention of coming back after my son graduates. I want to take a vacation for myself.

    « Just okay »

    This Best Western is locked in the past. The bed was comfortable, but the room, overall, was quite small and, in the halls, I felt like we had gone back to the '70s. Too bad, as it is conveniently located in a busy college town.

  • 3
    « Good price, OK accommodations »

    The hotel was clean but everything was decidedly average. The room was small, and the bathroom in particular was unaccommodating. Very little counter space and the toilet was scrunched up next to the sink. The price was right, so this would be fine for someone traveling alone or maybe even a couple. For three people, it was way too restrictive. Also seemed strange that breakfast wasn't included in the rate.

    « Great Staff »

    Staff were professional and great help. I had a wonderful stay. The rooms were beautiful. The view was great. The area was quiet and relaxing. I sat in the sauna for an hr and it felt wonderful after a long night of dancing

    « Pleasant Stay »

    The best hotel in town; as the saying goes. Convenient to the campus. Good sized rooms. Could use hair dryer in the bathroom, which is conspicuously absent. This is a common amenity for this level of hotel/motel. Other than this small shortcoming, the rooms are very good. A/C will freeze you out if you want. The bedding was outstanding. What you would expect in the very best hotels.

    « Welcoming, homely, but need to up their game! »

    I'm staying here for the third time. First last August, then March 2016 and then August 2016. My third stay however made me realise something about this inn. They're welcoming and all, however they lack a bell boy. That means you need to bring all your heavy luggage all on your own after a long long journey. Also, this time their staff was inexperienced and staff had just started working, thus, there was delay in everything. The rooms have been updated and look quite nice. However, I'll suggest them to atleast keep an electric racket to kill the flies in their restaurant which disturb me when I'm eating food. Also, it's time they keep umbrellas (if it rains anyday-like today), we had to cancel plans because they didn't have umbrellas and we had to walk. Plus, they should think of moving their lobby somewhere else, get rid of the old carpet in the halls, update their bar. Make it new, modern, breathtaking. It's time!!! Thank you.

    « Best Western in Canton, NY - beautiful »

    The scenery surrounding the hotel is beautiful! Rooms, lobby and hallways of the hotel are clean and pleasant. The rooms are nicely designed and decorated and the beds are extremely comfortable. The hotel staff was so friendly! They went out of their way to make my stay enjoyable.

    « Hotel and golf stay »

    It was a terrific stay. The hotel was lovely - the course was great and the food in the bar area was excellent. The pool area and the gym is a real bonus - and so nice and clean. We loved sitting on the deck too.

    « Perfect Stay! Enthusiastic, friendly staff, beautiful, clean rooms, lemon water & coffee for refreshments. »

    We loved this place! Indoor & outdoor pool area! Many years ago we made an attempt at staying at a Best Western in a different small town. The property, room, bed, and even the bathroom, along with other clientele were so disappointing, we left the hotel without staying, and gave up on the brand. Another small town, looking for a decent place, and I was surprised to see the high ratings on Trip Advisor for this property. They were right! It was recently renovated which is almost always a plus! There are not a lot of choices here, plus it's a university town, which made me keep coming back to it when I was looking for a nice place to stay in the area. I am glad I did! We loved it!

    « college hunting with our son »

    the hotel was very close to suny canton and clarkson university as well as suny potsdam ..we had the breakfast plan and it was awesome ...full breakfast and the staff was so nice ....clean rooms ...would come again

    « Business Stay »

    This hotel has a lot to offer. It is located in a very nice area convenient for restaurants offsite of you can just stay there. The rooms were spacious and very nice. The hotel staff was nothing but friendly and helpful. My first experience with this chain but will now try to use when I travel for business.

    « Nice renovation »

    Bed was soft and cozy. Room was a clean, new and good size but the bathroom was small with that curved shower bar to give you more room in there. Staff was nice. The fitness area was clean and seemed new. I tried the gym -- nice cardio machines, water cooler, towels, mat and weight machine. The sauna was in the restroom and seemed brand new. The pool was the same. Overall, I was pleasantly surprised. The restaurant needed some help. The service was inattentive and slow. The blueberry pie was a little sweet (and made elsewhere) but the lemon sorbet that came with it cut it nicely. $6 Cobb salad was a little big for a side salad and small for an entree; they should charge more and do more with it. $9 for pie?

  • 5
    « Sam's Business Trip »

    This is an excellent hotel to stay at, restaurant is great, food is exceptional and prices are reasonable, rooms are very clean and comfortable, indoor pool and hot tub are great-can't beat it for the price I would highly recommend this hotel, its also very family friendly'''.

    « Much Improved Hotel, Small, small rooms and baths »

    This recently renovated hotel is much improved. The rooms are small as our bathrooms. They are very well redone. Comfortable beds if you like them soft which I do. Staff was super nice. Rates are high, but there is no competition in the area. Very nice TV, good size fridge, restaurant on site, Dunkin Dounuts and grocery store and Pizza The Hut right across the street. Beautiful golf course attached to hotel. Pub food was marginal. Full service bar. We asked for a golf course view but received a parking lot view, while 3 other rooms in our party got golf course views and did not ask for them?.hotel was not full. At check in we asked for 4 rooms to be connected or near each other, front desk agent told us there were not any twin rooms on our floor, yet we saw several unoccupied doubles on our floor?.not sure the rationale used by front desk?.

    « Our Stay at Best Western, Canton, NY »

    Hotel staff were caring, punctual and respectful. Rooms are comfortable and very clean. Food served at restaurant is flavorful and very appetizing. Their burgers are awesome. You are treated like family, not just a guest. Great job. Location makes it easy to access others areas of city. Only problem, bed was too high off the ground for me.

    « Business »

    Average, nothing fancy or stand out, but comfortable. Convenient location, only negative was on this last trip felt restaurant service not as friendly and timely as in the past. I will still stay, but may decide to eat out.

    « Canton Best Western »

    Great stay in every respect. Spent a lot of time there and was very comfortable and treated well. Wait staff was very kind and ready to help. We've used this hotel for a reunion for more that a decade and we've never had an issue.

    « for conference »

    I was with my colleagues for a conference. If you are short you might need a step ladder to get into the bed. It was clean and tidy. The check in person was very good. She gave excellent directions and helped me find a vintage quilt display in downtown Canton. The restaurant wait staff was less than expected. The food was average. The waitress tried to give me my bill twice.

    « Nice stay, but WiFi stinks! AT&T customers not welcomed. »

    A nice hotel, with friendly staff and good restaurant, but WiFi was horrible and don't count on using your phone in your room if an AT&T customer, because it won't work. Be prepared to make calls from parking lot.

    « Great location for SLU Alums »

    SLU and Best Western have invested nicely the last few years( fitness center, new entrance, bed upgrades) and it shows. A quality hotel for a reasonable price and so close to campus. Golf course and lounge both in great condition

    « Beautiful Hotel!! »

    Everything was perfect from check in to checkout! Clean pool and hot tub, delicious food, friendly staff and beautiful grounds! Even though it was a business trip, it felt like a mini vacation! I'd recommend this hotel to anyone travelling in northern New York. I'll be back later in the year and I will only stay here.

    « Newly renovated room and wonderful lunch and dinner at the Best Western »

    I have enjoyed 2 delicious meals at the Best Western in the last 2 weeks. Dinner was mahi-mahi with a mango salsa, fingerling potatoes and fresh vegetables. We tried 2 desserts, an over the top chocolate cake and a strawberry rhubarb pie. Yum! The meal was really so good. For lunch,I ordered the Spring salad with strawberries and chicken. It was perfectly "dressed" (not swimming in dressing), and the chicken was prepared really well. My husband ordered a combo of the three cheese grilled sandwich and a tomato bisque soup. He enjoyed both very much. The menu is new and offers options at a variety of price points. Our server this time was Robyn. She was attentive, very friendly and really knew the menu. The newly renovated rooms are very comfortable and attractive. The whole place looks great, and Time Warner has fixed the internet/TV issues.

  • 4
    « Good location »

    Stayed here while visiting family in Canton. The hotel was convenient, easily accessible, and provided for all our needs. We used the pool, the hot tub, and ate some meals at the restaurant. We were very pleased with our experience.

    « The only time in 23 years of business travel I ever left a hotel for a B & B! »

    Most of the people were extremely nice and I appreciate that! I hold nothing against their hospitality. However, there was one fill-in person in the lounge who was very rude, but I believe she is gone. I think the place was just mismanaged. Sometimes it would take hours for food to come out or you would have to wait a long time to get a beverage. The cable tv system was almost minimal due to ongoing negotiations with TWC. The beds are at least 36 inches off the floor and the rooms are very small. I am sure this hotel will get through its' growing pains and come out on top someday. They have potential!

    « Moving Out Weekend »

    The rooms are small, bathrooms even smaller. The staff is nice and very accommodating. The lounge is fun - this particular weekend the SLU Lacrosse team was doing quite a bit of celebrating. A little loud.

    « Golfing in Upper New York State »

    This is a great hotel for anyone planning a golfing vacation in this area. It is located right on the Oliver Apppleton GC adjacent to St Lawrence College and a 5 minute drive from the Partridge Run GC.

    « OK Hotel/Huge Wifi Fail! »

    The hotel is just ok. Rooms are clean and acceptable. Close to the college for visitors. We stayed here for a sports tournament. We stayed at this hotel and as much as it pains me to say this, the wifi was down the entire time!!! It affected the entire hotel. That is unacceptable.

    « Great hotel close to the university »

    The place has obviously been redone since I visited 2 years ago. The rooms are spacious, comfortable and clean. Free Wi-Fi, and they were upgrading that while we were there. Full amenities, friendly staff.

    « Hotel stay »

    The place was well kept and comfortable. I wish I had time to take advantage of the fitness center and pool! The only annoyance was the poor wifi connection. This messed up incoming/outgoing calls and texts that were important during our stay.

    « Family »

    good hotel; good dinner and the location was excellent as we played the golf breakfast offered; and the waiter service at dinner was slow; but the food was very good. I did not see points in my account for the stay

    « Good Enough »

    It was a pretty basic hotel room. I haven't seen beds that small in awhile. We were there to visit the University in Canton so accommodation wise we weren't expecting anything extravagant. No instructions for the heating system so we kind of froze overnight as we expected to come on intermittently. It was a little disappointing that we were put right next door to a group of hockey players obviously in town for a tournament. The breakfast in the morning was a nice touch.

    « Just stay here! »

    They have redone the rooms, the lounge, and the outside. Beautiful job. The rooms are beautifully decorated, they are up to date and comfortable. The lounge is incredible. Totally new decor and it looks fantastic. And the food is out of this world. I especially like the French fries served in little frying baskets. And all of the food is delicious. From the oversized sandwiches to the entrees. I had the salmon, with potatoes and vegetables. There was nothing left on my plate All 4 of us relaxed in comfortable chairs and had an exquisite meal. And the deserts are to die for. And best of all are the hotel rates and the price of the food. Unbelievable! What great prices. Will be visiting again in August, October and the following May. It is located about 30 minutes from Canada. It's a great place to stay and to come back to. And there is a pool and gym, computer site with plenty of work stations. Not to mention coffee and tea anytime you want.

  • 4
    « Good Hotel »

    This hotel is really good, staff are very friendly and helpful, rooms are clean and comfortable. However, I feel they should include free continental breakfast if you pay more than $168 for just 1 night. There was no phone reception in the room we stayed in, so I had to place my phone on or near the window to receive texts messages and calls. The internet was in and out too but good overall. And I would just ask the hotel make sure every key card is updated/deactivated/activated correctly because a drunk man easily entered our room around 3am even though our door was locked and shut. I believe his key card had access to open our door and his.

    « Great Choice when visiting Potdam »

    Great place to stay when visiting our Clarkson University student. It is down the street from Clarkson. This Hotel was recently renovated. Very clean rooms, comfortable beds and a restaurant overlooking a golf course. We will definately stay here again when visitng our son at school.

    « College trip. Average hotel »

    The good news is staff was very nice. Room service was great. Food very good. With limited options in town I would prefer breakfast included but does have restaurant on site. Two biggest issues were that the room was tiny. Smallest one I have ever stayed in for comparable hotel. AC also worked poorly and stopped by morning. Room seemed clean but dust evident in ac/ heat unit. When I mentioned unit wasn't working next morning at check out person at desk said they were all being updated.

    « Customer service was terrific. »

    I had made a mistake with the date in booking my reservation, , and arrived without a reservation, having booked the hotel for the previous week by mistake. Luckily the hotel wasn't full and the staff person at the front desk very kindly offered me a complimentary room since I had paid for a room the prior week and not used it. I was very impressed by that.

    « Nice clean accomodating Hotel »

    Highly recommend this BW if you plan to visit Clarkson University, which is only a 10 minute ride away. Everything was wonderful, comfortable beds, clean room and well priced delicious meals in their restaurant.

    « Not Much to Pick and Choose in Canton »

    A little run down in areas; connected to nice golf course though; friendly helpful staff; shower diverter was broken so could not shower - not enough time for staff to fix on morning of departure - was comped breakfast for two though

    « Overpriced »

    This hotel has been updated but the rooms are tiny and breakfast is not included. Because of this I have to rate them average. The lounge/bar is nice and food was good. their fitness center and pool area are very nice.

    « Diamond in the ruff! »

    I was pleasantly surprised with the room decor and comfort! Having the hotel connected to a golf course was a huge plus. The hotel is conveniently located near downtown Canton and near SUNY Canton and St Lawrence University.

    « Best western stay »

    We really enjoyed this property. It would be much better if they had a breakfast, but we loved the restaurant and the lounge. The food was very good. They provided a baby crib too which was very helpful

    « Always a quality stay »

    I use this Best Western monthly, when working in the St. Lawrence County area. Between the quality of the room, the pool, and the friendliness and professionalism of the staff, I found it unnecessary to look anywhere else. They will always have my business.

  • 5
    « Great Stay »

    Comfortable rooms with refrigerator and microwave. The fitness room was great with 3 ellipticals, 3 treadmills and a stationary bicycle. Plus a couple of weight machines. Also, a very nice small sauna, one for men and one for women. The pool looked clean, but I did not have time to use it. Great, friendly staff. A very nice hotel at a good price.

    « DJ PARTY... REALLY????? »

    There is currently a "DJ Party" going on in the banquet room. The base and music kept me up until after 1am. I believe if you're going to have a DJ party, you should inform your guests that book with you so they can decide if they should book somewhere else. I am not a light sleeper and I was kept up. Very poor business decision. I will NOT be staying here eve again and I am turned off by the best western brand in general. Shameful.

    « College Visit Weekend »

    This Best Western was a great place to stay while visiting the area colleges. The room was very clean; the pool, exercise room and spa is brand new; the lounge was a nice place to have a meal -- and not just pub food -- real food like steaks, chicken, fish. Very accommodating staff.

    « Better than reviews i read »

    Not a lot to chose from in the Potsdam area so i used points to stay 15 minutes away in Canton. mix up at check in/reservations had them billing my credit card $108 after already using $129 in points to book online through Chase rewards, my conclusion is that i paid $129 through Chase travel partners for which they paid BW only $108...Reviews complained of service and continental breakfast selection...Service was OK, but when i specifically asked about breakfast at check in, I was only told of the 'sit down and order off the menu' option, so I'm not sure if there is any type of breakfast included...regardless, we needed a bed for the night and we would stay there again...

    « no complaints »

    Amanda was great upon check in and address my requests and questions promptly and professionally, kids loved the complementary cookies and coffee and tea. Restaurant had a good variety of selection and food was good

    « A 'green' hotel does not mean you don't need to clean and change sheets and towels daily. »

    On 5 different occasions the sheets had not been changed! Towels on a couple of times. No one seems to do daily check ups on the cleaning staff here. Each time we received- sorry- but obviously nothing changes. They seem to think if they 'toss' you a coupon for a free drink all is ok! I just don't know what else to say except; book any where else.If this were not a business booking I would never stay here. Hair in the bed, urine on the sheets and toilet.Stains do I need to say more? Grainy tv picture, no HBO as stated....

    « Not worth the price you have to pay »

    When reservations were made, I was given a quote for a much less price than I actually was charged, which ended up being about $50 more than quoted. I did not receive a confirmation email to verify price. I also later found out that breakfast is not free, and that I was charged for 4 breakfasts when I didn't even have 4 in my party. I called several times to speak with someone about the charges, however, it is very difficult to get a hold of a manager. I was told I would be reimbursed for breakfast, but the reimbursement was never given. If given the choice, stay at another hotel in area. You will get a much better experience for the price you have to pay.

    « Best Western University Inn »

    Recently remodeled room was satisfactory and clean. Rates were way too high. This was the nearest (and only) hotel near what I needed, perhaps that explains why the staff was so nasty. I did notice a hotel being built down the street - if I need to stay in this area again - I hope the new hotel is complete. Pool and hot tub area were a welcome break, the fitness center has lights on a timer which go off after 20 minutes or so, that was irritating as I like to read while walking on the treadmill. Choice of equipment was good and in working order.

    « Nice place ... should be great when renovations are completed »

    Currently under renovations - we were there on a weekend and the place was a little torn up in some spots but no noise. The work they appear to have done so far was excellent. The pool, workout and spa area was among the nicest I have ever seen - we really enjoyed it. There were a few negatives: 1. The bathroom in the room was very small - toilet literally an inch from the shower 2. Then fan in the bathroom sounded like a piston engine - very loud 3 The TV was a little small .. not a big deal but smaller than most With that said, I would stay there again .... Staff was friendly and professional and the place was very quiet!

    « unfriendly staffed »

    If you need anything while staying at the hotel good luck on getting any help from the staff they are uptight and rude and are clearly the wrong profession. Don't expect any type of breakfast you are lucky to get coffee that is if you wake up around 9 to 10 am because they don't have anything ready at 6am.

  • 5
    « Comfort »

    Excellent Staff, comfortable bedding and room, relaxing pool and sauna. Each employee that I spoke to was friendly, helpful and went out of their way to assist in whatever need I had. The current renovations are going make the entire facility look amazing.

    « It worked fine »

    Here for a tour of SLU with daughter so we picked the closest place. It was ok. Little complaints, like there was construction we had to walk through to get to our room. There was a dumpster parked right outside our window. The restaurant was freezing at breakfast and closed at dinner. Breakfast food was fine though. If our daughter goes to SLU we will experiment with other places to stay if possible.

    « Always satisfied »

    I aways stay at the Best Western in Canton NY when I am that way for business. I have stayed at a couple before in the area. But the hospitality and and atmospher is the best there. It is like they go out of their way to make sure you smile when you walk in and out. They treat everyone the same. The food is always good and trust me I have had almost everything on the menu. My burgers and steak have always been at the perfect temp that i ask for. The gym has the right equipment and is a private feel. I have always had a very clean room and a great night sleep. The beds are comfy and it has always been quite. I recomend it to everyone. I have to say to being so close to canada the other hotels you get bad internet and very bad phone service. But never a problem at the Best Western in Canton.

    « Good basic »

    clean convienent lots of parking Most Best westerns i've encountered have free breakfast but this one does not. It does have a restaurant in the building although dinner was not great. Reservation was made last minute and the price was very good.

    « Motel 6 amenities at Ritz Carleton prices »

    I occasionally get to Canton to work with folks at St. Lawrence University. Because the University owns the property, I have to stay at this hotel. The rooms are small and cramped with an especially small bathroom (and a toilet of the style used in public restrooms!). Although the beds are fairly comfortable, albeit on the firm side, the furnishings are very old and tired. The rooms seem fairly clean but smell old. They're in the process of updating the rooms, so we'll see whether the improvements may make the high price a bit more reasonable. During my most recent visit (first week of January, 2016), the WiFi was a source of great frustration and aggravation. For most of my stay I could not connect at all making it impossible to conduct the business I had to do. When I reported this to the front desk, the excuse they made was that there were young athletes staying there with their multiple devices taxing the network. My understanding is that sport teams stay there regularly, so one would think they might consider better bandwidth. I also had a challenge with the heat in the room--I had to open the windows to counteract the excessive heat radiating from the HVAC unit (also very old and tired) in spite of turning the temperature to the coolest setting. The frigid outdoor temperatures helped cool the room readily fortunately. What kept my rating from being 1 star (terrible) is the front desk staff--they are always friendly and helpful (even though there was nothing they could do about the WiFi). My recommendation is that you keep driving to Potsdam (only 10 miles further) to find a better and more reasonable hotel.

    « Nice Hotel »

    Rooms were smaller than I expected and bathroom was very cramp and needs major updating. Staff very friendly, especially at the restaurant, and hotel very clean. Right in the center of everything in Canton and next to college.

    « Parent Group - Great Stay with Good Lounge/Restaurant »

    We were a group of 25+ parents in town for HS hockey. Sonja was extremely helpful with our group reservation and had very good communication. Arrival was no problem other than another youth hockey group was checking out as we were checking in and they had late departure which caused our rooms to be delayed. No problem because the lounge was very comfortable with good service and some of us received free breakfast coupons which were worth the wait! This property had exactly the amenities we needed - onsite full restaurant, lounge, good parking, easy access, fitness room. Food was good - we had lunch and breakfast and late night in the lounge. Lounge open until midnight on Saturday. Downsides - rooms were in the lower level which was a bit claustrophobic with low ceilings. Beds were good, bedding was good. Bathroom was a bit outdated and could use some updating. Towels were a bit "budget" motel. Paid $124/night - probably because they're one of the only large, nicer hotels in town. Would stay again if in the area.

    « Canton, NY visit »

    The University Inn facility is very clean, well maintained and quiet. The complex offers easy access to the local colleges and events in the area of Canton. Golfing, swimming, and ease of walking to the local town are available to those who may be interested in the athletic opportunities. Though a breakfast is not part of the reservation the connected restaurant does provide a very good selection of meal options within a reasonable price with a view of the golf course and depending on the timing a possible view of the local wildlife, deer and birds frequent the course and the ready availability of a freshly cut lawns. The team of staff and management are very friendly and ready to assist to make the stay in the area the most enjoyable. The knowledgeable staff was able to provide options for the customers from the local events calendars with suggestions of area points of interest. I felt that my visit to the area and this facility was very welcoming and a great pleasure to me and my family. I would recommend for everyone to experience this option at least once while visiting the Canton, New York area. I wish to thank all of the staff and management for the comfort I experienced.

    « Good hotel/Very comfortable »

    Very nice place and the grounds are beautiful. It is located on a golf course. Nice restaurant with pretty good food, and a nice lounge. Staff were very friendly and helpful. Beds are firm and comfortable. Heating system is pretty old and fan runs so it is hot and dry when running. Overall I was happy with accomodations and would stay there again.

    « Enjoyable hotel in Canton, NY »

    Stayed at the University Inn for the second time and again found it a comfortable hotel with a good range of facilities. The evening meal was good quality and value. The gym was also good, Will stay again.

  • 4
    « Parents Hideaway, ideal for visiting kids at SLU »

    There aren't a lot of options in Canton and the Best Western is probably one of the better choices. I ended up staying 7 days, but originally was booked to be in 2 days, miss a night then book in again until the end of my stay due to a visiting sports team. I rang the hotel and asked to be put on a waiting list, and got confirmation of 7 straight nights upon check in: I'd suggest you book as early as possible as this hotel fills very quickly during sports weekends and special events such as graduation. The room was clean and tidy, every thing works, the food is okay (we ate out in town with my daughters team most nights) and the bar is great for parent gatherings, although a little soulless. Really appreciated the DIY Laundry, especially given the length of my stay.

    « Bring back the Lounge - Why the change? »

    Was so very disappointed when visiting the Best Western Lounge recently. The divider wall between the bar and the lounge is no longer there. It is just not the same! The lights are now very bright and the soothing relaxed lounge feel is gone. The missing divider wall between the bar and the tables creates an entirely different atmosphere. Please bring the wall back and dim the lights. Also sad to see the bar menu is missing some of the old favorites.

    « Poor Quality but Little Competition »

    This hotel is very old and is in the middle of one of many renovations over the years. There are very few hotels in Canton, NY, so they charge way more than the accommodations are worth. Unfortunately, for those parents visiting to watch their college athletes' competitions, there are very few hotels to choose from. Therefore, they are able to charge ridiculous prices.

    « Stay here when you are in the Potsdam/Canton area »

    This Best Western has a consistency in their offerings of comfort, convenience, cleanliness and value. Great rooms with a good restaurant, a lounge offering a range of craft beers, a fitness room to work off your restaurant and lounge efforts and fast wireless to ice the cake.

    « limited hotel options but a very good choice »

    in an area with limited hotel options, this hotel provides great value. The hotel bar/restaurant has a very comfortable atmosphere, the entire staff is very courteous and professional, and the hotel is clean (common areas and rooms). Hotel is just finishing some needed remodeling. Cannot go wrong staying.

    « Great view »

    Great view of golf course.Nice university setting.Resturant food only Fair,my nachos had over cooked hamburger meat,my friend thought the salad with chicken was great.No espresso coffee.If it weren't for the view I would only give it 3.

    « in restructuring, to be avoided, expensive »

    are a customer of the Best Western chain, it had never happened to be staying in a hotel under renovation with poor service and high prices. I hope that after the restructuring even better room service, I did not find it the soap and even the towels! Good luck

    « Rough start but good ending. »

    My family and I drove six hours for a funeral and when we arrived to check in, the woman at the desk had the worst attitude I have ever encountered in my life. I believe her name was Stephanie, she was completely rude and absolutely miserable. After waiting about an hour we were finally able to check-in. The hotel however, was overall very nice. The room was nothing too fancy, it had all the basics needed for an overnight trip. When leaving for the night, the two women at the desk were so very nice and helpful, I believe the one was Brandi and the other was Amanda. And when I arrived back, they were both just as welcoming and happy. This hotel definitely started out on a bad foot but thanks to the two girls working that night, they changed it for the better.


    My wife and kids booked hotel using our EXPEDIA credit of $117. The front desk required a $25 depisite on a credit card. We do not use credit cards. However my wife had $25 cash which hotel refused. In fact the hotel said of she had $200 cash that would be acceptable. So my wife and and kids decided to find a more accomidating hotel. However the hotel would refund the expedia credit. Stating their policy is no refunds. Howabout having a policy of human decency. So in conckussiin the hotel stole our $ and with out services rendered . All over a lack of a credit card. . This would be like you going out to eat. Ordering and paying for your meal and while you wait the establishment closes kitchen without refundubg your Money. STAY AWAY!!!!

    « Terrible customer service »

    The front desk staff was rude and unwilling to help with a checkin problem!!!! Managers were not supportive with customer service as well. Even had Expedia contact the hotel and they were not able to get hotel staff to support me as a customer. Ended up not staying at this hotel and they would not refund the money. Would never recommend staying here!!!!!

  • 5
    « The Best Place in Canton »

    Although there are not a lot of places in Canton, this hotel is the best. The staff is always very friendly and the property is very clean. They have a very good fitness room and the property is adjacent to the St Lawrence University Golf Course which I have not played but it looks beautiful. The bed was extremely comfortable and the rooms are quiet.

    « Spend your money on a hotel who takes the time to check up on housekeeping with regular spot checks and cares for guests »

    Sheets had NOT been changed at All and the bed was full of many hairs! We called the front desk and had some one come to the room to see what we were looking at. There was no manager on duty and we were told this isn't the only complaint about this!! There were 2 beds in the room and no one even offered to change the sheets at all. This is totally UNACCEPTABLE.

    « Very comfortable »

    Very convenient location for visiting Saint Lawrence College. The room was quiet and tidy. There wasn't a lot of space but we didn't need much. The price was right and the cookies were great. Staff was nice.

    « An average stay with the cons outweighing the pros »

    I found myself way upstate for work in early September and opted for a 2-night stay at the Best Western University Inn as my base camp for a number of things I had to do in the area. It is located very close to St. Lawrence University and was east of the main downtown area. Check-in was quick and the front desk person was lovely and friendly. I went into my room and was happy at its size and the basic amenities it offered. As a place to stay and sleep, it was fine, but there were elements of the room and experience that turned me off a bit: 1) The toilet was squeezed so tightly next to the sink that it was uncomfortable to sit on. 2) The hotel cleaning staff did not get a chance to come into my room. Granted, I had the "do not disturb" sign on my front door, but I had taken it off when I left my room at 9:30 am for the day hoping that they would clean it by the time I returned that afternoon. 3) The air conditioner is quite loud and old. I had it on the coldest setting and it would turn off as the temperature regulated in the hotel room, then kicked in again with quite loudly. It was hard to sleep when it would randomly turn on again, and the weather was not cool enough outside to have it turned off. 4) I woke up at 8:00 am to the sound of a bulldozer putting dirt on the grass area near my hotel room. It would tap on the curb as it got all the dirt out. If they're still doing construction, try to opt for a room away from the front. Overall, it wasn't a terrible stay (especially given the limited options in a small town like Canton), but I wouldn't go back.

    « Great choice »

    Since everything was booked in Potsdam where we were doing the college drop off we skipped over to Canton. I loved this hotel and usually stay at a much more expensive hotel in Potsdam. Clean rooms, very quiet and lovely folks at the desk. No complaints and would def stay here in the future.


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Toutes les directions

Depuis : la State Route 11. Le BEST WESTERN University Inn se situe le long de la Route 11, à 1,5 kilomètre au nord du centre-ville de Canton, à proximité de l'université Saint Lawrence.