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Best Western Priory Hotel,  Bury St Edmunds

3.5/5  - basé sur 408 notations.
Tollgate, IP32 6EH, Bury St Edmunds, Great Britain - Voir la carte
+44 1284 766181 +44 1284 767604

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  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  •  Restaurant
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Sur la base de 408 avis de voyageur
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Le BEST WESTERN Priory Hotel à Bury St Edmunds est unique en son genre. Son accueil est chaleureux et personnel, la qualité de son service exceptionnelle, or rares sont ceux qui peuvent s'en vanter ! Nous ne transigeons jamais avec votre confort et nous faisons tout notre possible pour préserver cette « oasis de calme » pendant votre séjour ! Le Garden Restaurant offre un service souriant et sert des plats originaux, ce qui lui a valu deux rosettes AA ! En tant qu'hôtel 3 étoiles AA avec un score de mérite de 81 %, nous sommes incontournables, et le parking gratuit sur place fait de cet hôtel un choix parfait pour les voyageurs d'affaires. Réunions et conférences sont améliorées par le Wi-Fi disponible dans tout l'hôtel et dans les chambres, et nous sommes chaudement recommandés pour tous les événements spéciaux. Notre souci du détail et notre engagement envers la qualité sont la clé du confort et du bien-être de nos clients. . . ce qui signifie que nous jouissons de la réputation d'hôtel de qualité supérieure dans le Suffolk et plus largement en West Anglia. Passez un excellent séjour !

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Avis de nos clients

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Basé sur l'avis de 408 voyageurs
Très bon
En couple En couple 156
En famille En famille 75
Escapade entre amis Escapade entre amis 36
Professionnel Professionnel 102
Voyage solo Voyage solo 26
Rapport qualité / prix
Best Western Priory Hotel,Bury St Edmunds
  • 3
    « Another Weekend away at the Best Weston »

    Having just spent the weekend in Bury for the Christmas Fayre and having booked ourselves into the Best Weston we feel you should all know.....No the Hotel may not have the best decor and could do with a little bit of a face lift, BUT do not take all at face value, As always we are always greeted by happy friendly staff and always happy to help. We had decided to have a meal in the hotel, IT WAS AMAZING!!! we went for something different and got something very beautiful, and for the chef to come out with our meals and explain the dish.Fantastic!!! Credit where credit due!! We had a great weekend and will be returning again....

    « Tired and in need of an overhaul »

    We stayed here yesterday to attend Christmas market. We had two rooms, both were in garden area. They were clean, but very tired and worn. The bathroom was the worst, loose tiles, mound and black scum around window, sink and bath. Carpet in room was dirty and worn. Reminded us of old chalets we used to stay in at Butlins as kids. Not worth £114 a night.

    « Fantastic Service, Great Food, Great Rooms »

    Just back from a weekend at this hotel with my mum and her partner. The rooms were great, I was in a single but the bed was almost double. Very comfortable. We ate in the hotel both evenings, the food was lovely and the service great. Although it was a first visit for me, my mum and her partner stay here regularly, so Stephan, the new manager, kindly bought us a round of drinks. They commented on how much it has changed since the last visit (all positive). The staff were all helpful, attentive and friendly. Looking forward to my next visit.

    « Very disappointing »

    We were invited to a friend's birthday lunch, 12 of us in the party, and had pre-ordered our menu choices. We felt embarrassed for our hosts for a number of reasons. The service was appalling and to find a member of staff we had to go to reception because there were not enough waiting staff. We were the only people in the restaurant and there was another small private party in another area. The whole place felt tired and lacking in welcome or atmosphere. The final straw was the main course - a tiny amount of veg, a grudging amount of roast beef, undercooked roast potatoes and a gravy that was thin and tasteless. The management should be there on a Sunday to see what actually goes on, as there are 12 people who will never go back. There are so many local pubs offering wonderful Sunday lunches making The Priory even worse by comparison on price, atmosphere and quality

    « Birthday celebrations and stay »

    We used the Priory as our venue for my Mother's birthday celebrations. From start to finish the staff could not have been more accommodating. Nothing was too much trouble and we all had a great evening. The food was lovely and our overnight stay very comfortable. Breakfast was also very good and excellent value for money. All staff were incredibly friendly and always with a smile on their faces. We wouldn't hesitate to visit again. Thank you for a fantastic weekend!

    « Lovely Party venue »

    Just celebrated my 70th birthday on November 12th in the Terrace Room. My daughters had decorated the room earlier and were given complimentary coffees. The dinner and service were excellent. The manager and staff were extremely helpful at all times. We stayed overnight in a lovely room as did other family members. We all met up for a delicious breakfast in the morning and more complimentary coffees before we left. A wonderful stay!

    « Brilliant Best Western »

    Wow a lovely little place. We shared our room with our son, they put a fold up in the room. He did say that the bed wasnt that comfortable. Nice quaint little room, clean and warm. Cooked breakfast was very tasty and the staff were very pleasant. Will definitely be coming here again ??

    « brilliant for dogs »

    3rd visit would highly recommend from check-in to check-out.Lovely grounds easily accessible for the dogs,who are always made very welcome,the garden room we have is big enough for our rottweiler cross to have her cage in and her mums bed go down next to it.All food very good,with special thanks to Stephan and Matthew and their teams for making a family meal special as with all the service it was excellent

    « Great venue for private function »

    A big thank you to Stephan, Anna and their team for providing a wonderful atmosphere for my wife's Birthday party. The service, food, and attention to detail was second to none. Would certainly recommend

    « ladies night out »

    excellent food and very good service - home made bread was delicious - very attentive to your needs - we all felt very special - also the venue was warm and cosy in the conservatory - there was only one thing that could have been better, there could have been a little more light in the back car park

  • 4
    « Cracking place to stay! »

    I just spent one night whilst in the area on business. Very clean and tidy. My room had clearly recently been refurbished. Friendly, helpful staff. My colleague and I had a tremendous evening meal. Lovell scallops and a superbly cooked and presented pork main. I was pleasantly surprised with the standard of the food. Breakfast is substantial, but an extra at £8 each. No complaints.

    « Staing for an internatla conferance »

    A small group of us booked into this hotel for 3 days as we where attending a conference over the weekend, I would highly recommend this hotel to any one, you are made to feel at home from the time you book in, we found the staff where brilliant and I was the only one in our group that used the bar each evening I got to know Luke the young bar man very well and nothing was to much trouble for this young man, from snacks to drink he was 1st class, when we used the restaurant for meals again it was I would say 5 star and I have travelled around a lot in my scouting roll to different conferences etc , the rooms well what can I say its got to be 5 star the rooms have everything you need plenty of tea/coffee/ etc and are very comfy , after spending a few hrs on Saturday looking around Bury I will be going back and booking back into this hotel and ask for the same room very well done to all the staff, you just made the stay brilliant many thanks.

    « Fair not great »

    fair hotel. stay in separate chalets in courtyard. bathrooms need modernising and cold. Tepid water in evenings. breakfast looks good but poor service, excuses from staff and not enough room in main breakfast room, have to sit in cold conservatory. SLOW SLOW service at breakfast and dont ask for extras they take too long to come! breakfast was cold by the time the ketchup arrived! Why dont they just put them on the table?? Be better with a self service system the hotel obviously trying to control portions.

    « Great price and good location »

    We wanted a hotel for a concert stop over, but there was three of us, sisters and an old friend. As we only wanted somewhere to rest our heads a room for 3 fitted the bill. On arrival, we were happy to be accommodated in one of the bungalow rooms in the grounds, particularly as 2 of the group have the odd cigarette and could just pop out side. The room was spacious with a large bathroom. Very clean, beds comfortable, even the 'put me up' third bed. Breakfast was good and included in the price of £84 for the three of us. A little out of town, tooks us 25 mins to walk in and a £4.70 taxi fare home. Excellent value. Plenty of parking. Will definitely use again.

    « Good Location, Comfortable, but not for Business User »

    Finding main reception after dark is not easy. My taxi dropped me at the rear of the Hotel (he followed a Satnav to the postcode), which looked like the entrance. The actual entrance was a walk around the block to a vehicle access that could be mistaken for a service entrance. Once you know the place this is not an issue though. I stayed in a Garden Room. Clean, spacious and comfortable, with usual three-star facilities, including trouser press, tea / coffee making facilities etc. Meals in the hotel restaurant were excellent. The hotel seems to have issues with technology. The dated phone system declined to accept an alarm call setting. The up-to-date TV had the most chaotic Electronic Programme Guide imaginable, particularly as it is limited to Freeview channels, with lots of blank channels behind low numbers. Hotel IT provision for guests is a laptop near reception, running some very dated software (Office 2003) without compatibility packs to access documents or PowerPoints created on more recent editions. This leads to difficulty doing the last-minute updates. If you have your own PC, wireless access is good, but, at least in my room, the small desk was badly positioned and poorly lit, with no readily accessible power socket. Staff proved to be very friendly and helpful, with check-in and check-out fast and efficient. Overall, a good experience and would not hesitate to stay again.

    « cleaning and some staff let you down »

    Reception very helpful and checked me in very quickly, Room basic but need detail when cleaning. Kettle and phone dusty and one lamp not working and please vacuum inside the radiator. Need to look at lighting in back car park, only two small lights not enough if going to car in the dark. Dinner OK food was very good but found staff too loud when discussing what needed doing 'she need to order' 'she needs a drink' was not the most professional and I don't want to hear staff moaning about other employees being lazy when I am trying to have a peaceful dinner

    « Good location but the hotel us tired. »

    We stopped a couple if nights in this hotel. The location is good with free car parking (two entrances can be confusing). The hotel itself is tired and in need of an urgent refurb. The food for breakfast and dinner was excellent although waiting staff could do better. On our second morning we went for late breakfast. 09.00 (closes at 9.30) to find people walking backwards and forwards past the tables to get to the function rooms, no other access. Our room 14, was out in the cottages with uneven paths and problems with the hot water (no shower or bath for two days) we could not be moved. A 20.00 discount off the bill because of this seemed pitiful.

    « Great location »

    Couldn't fault the hotel apart from the bed was too soft. The breakfast was nice and the staff were lovely, beautiful setting and within walking distance from Bury town centre. Easy to find and loads of parking

    « One night was enough! »

    Checked in late and found myself in a small room (number 6) with no aircon and a bathroom that has a noisy shower and you need to the run the tap for ages to get hot water. They mention saving the planet by reusing your towel. Good luck! You will waste all that great effort waiting for hot water. But... what I really struggled with was having to listen to the kitchen staff having their conversations and one of them belching/burping his way through breakfast. Not only could you hear them from the bedroom but also from the breakfast room plus the conversations of other staff and workers coming in to work in the morning! Not for me this 'hotel'....

    « Noise levels »

    Had a room on the main road. Traffic kicks off around 3am so awake even with ear plugs in. Would not recommend if you are a light sleeper. Room lovely reception staff really nice too, but wouldn't stay again.

  • 4
    « Short Holiday »

    This was our first visit to Bury St Edmunds. We had a 4 night at the Prior Hotel with the objective of making it a base to explore Suffolk. The hotel was clean and well run, the staff very helpful and restaurant and food good. The hotel is situated towards the edge of town, too far to walk for people our age. We had a courtyard room which was spacious a with parking immediately outside of room. Only complaint would be that the sound proofing was a problem, even using the tap in the next room was disturbing.

    « quite secluded in busy area »

    Quite pleasant hotel handy for Bury St Edmunds quite and secluded stands in its own grounds even though in busy area it is well placed for visiting Bury St Edmunds. Excellent breakfast not buffet. Breakfast freshly prepared. staff very friendly. Very handy for visiting Ickworth Manor

    « It was OK, would stay again if price was right »

    Arrived checkin smooth, receptionist efficient. Room was in the gardens and although not ultra modern it was ok. Bed was comfortable and everything worked ok. Bar service was quite slow but pleasant enough. Went for breakfast and ordered my food forgetting toast, started to eat breakfast and then ordered toast. Finished breakfast still no toast waited a few minutes then I think guy realised that he forget my order and came over and said toast will be 2 mins, unfortunately I wasn't hanging around and left and said forget it. I would stay here again if the price was right,

    « Surprised it was only 3 star. »

    From the moment I arrived the staff couldnt do enough to help, the receptionist was very polite, welcoming, and quick to check me in. The food, and service was first class. The breakfast range was astonishing, all fresh fruit, fruit juice good quality branded drinks. I really didn't know what to have, there have been times in the past at some hotels I've struggled to find something that doesn't look synthetic or recycled, but the Priory continental choice was amazing, I tried to get something of everything, couldn't resist it!! Delicious hot cooked food to finish off. Very nice! My room was delightful, housekeeping took good care of me, and there is a wonderful garden to sit out in, should you wish. I found the whole experience very relaxing. Excellent management in all departments, and all staff immaculately dressed.

    « Lovely stay »

    We stayed for 3 nights in one of the garden rooms which was very comfortable - luckily there was a fan in the room as it was very hot all the time we were there. The room could do with a bit of a update but was fine for our purpose. The staff were all very polite and helpful.

    « Cream tea »

    We visited the priory, for a cream tea. It was lovely, very nice scones. The gentleman who looked after us was very welcoming and couldn't do enough for us. . It was a lovely treat. Can't wait to go again soon

    « Post War holiday Camp or Sheltered Accommodation ? »

    Our stay at The Priory was marred by the quality of the room. There is a crescent of Garden Rooms aka chalets nos. 14-29 which need demolishing. In 2016 it is no longer acceptable to have fellow campers walking within 6 ft. of the bed en route to their own room with children looking in the windows. When opening the door we had to be careful no one was passing or one is in full view whist getting changed etc. We stayed for 3 nights, on the Sunday morning there was no electricity. We rang the night porter who said he would get dressed and check the trip switch. My partner went to work without being able to have a shower or cup of coffee in the room. The coffee situation was remedied by a trip to the garage nearby. The same happened on the Monday morning but we were later as not working and the situation was corrected quicker. That was the downside to our stay, the upside was the staff who were lovely. The waiting staff at breakfast were charming and the quality of the breakfast was very good, most delicious omelettes. Would we stay again, only if our room was in the main hotel. Everywhere was clean, except the extractor fan over the bath which was full of fluff and dust, and the grounds are kept very nicely. It is such a shame that such a proportion of the rooms are not what we expect to be staying in in 2016.

    « Quiet garden room, nice clean decor, friendly staff »

    Nice comfortable hotel about a mile from the town centre with free parking. Garden room was quiet and well appointed. Everything was really clean. Staff incredibly friendly and the room was good value at £73 for b&b. Buffet breakfast selection was small but adequate, but cooked options available (the omelette was very good!) Would gladly stay here again.

    « Overnight Stay »

    Great hotel with very friendly and helpful staff. Stayed here for a family wedding in Bury St. Edmunds, ample parking. Room very clean, large and comfy. Competitive prices for the area, good bar too. Give it a look, you won't be disappointed.

    « Comfortable friendly hotel »

    The staff here are charming and very helpful. We were only staying for one night - the room No 9 was spacious, clean and well presented with large television, tea and coffee making facility, and twin comfortable beds. The ensuite bathroom was perfectly adequate with a bath and spotlessly clean. We are here in the restaurant, and were more than pleasantly surprised. The food was imaginatively presented and delicious with an excellent choice. Plenty of car parking and pleasant gardens. We would recommend it.

  • 5
    « Beautiful gem! »

    Myself and a few colleagues stayed here on a Saturday in August and really enjoyed the stay from start to finish. We arrived earlier than check-in time, but our rooms were ready as soon as they possibly could which was fantastic. We had dinner at the hotel as well which was fantastic. The next morning I had a superb eggs royale from the breakfast menu, i can highly recommend it! The gardens at the hotel are beautiful and perfect for sitting outside on a sunny evening.

    « Worst best western »

    Arrived here and walked through the gardens to get to reception I must say they were very nice. Downhill after that I'm afraid .Inside the areas we saw were in dire need of refurbishment I would go so far as to say it needs knocking down . Our room was very Basic with an old electric shower in the bathroom. It was stifling hot in our garden room. Breakfast was ok . The staff were pleasant And that's the only nice thing I can say about this hotel which we were charged over £100 for this experience

    « wedding anniversary »

    good food. friendly staff. booked as an anniversary. no small gift or table dec. room definitely needs upgrading. no air conditioning and not even a fan. Room was unbearable. Location good for bury st Edmunds if shopping. Would not recommend .

    « Staff more than make up for this rather 'in need of updating' hotel »

    The Reception staff were very obliging, polite, courteous and couldn't do enough to help. We asked to change rooms as the one we were originally shown was poked up a corner and felt dark & unwelcoming so the Receptionist on arrival allowed us to view 3 other rooms. Most of the rooms in the garden area to the right side as you stand in the garden and look are the hotel are tired and in urgent need of updating, the ones on the left are newer and as such the bathroom fittings, carpet & décor appear much cleaner. I would of liked to view a room in the main building as I would imagine these have more character (but these are more expensive and not available on any of the deal breaks). The hotel has a limited dinner menu but the quality was very good and the food well presented and plentiful. The wine menu is also reasonably priced and a nice lounge/bar area where you can sit & relax. The gardens are large and well tended and a nice place to have a pre-dinner drink on a hot sunny evening. All in all we enjoyed our stay and would likely return.

    « Anniversary meal »

    Return visit under new management. Good service, lovely meal with all the little extras , individual breads&olives. Starters very tasty,main courses of sordfish and pork excellent ( although more pork please ). Deserts georgous. Happy to return next year Lisa M Suffolk

    « Made our wedding a very special day to remember. »

    We had our wedding here, for a party of 18. Everything was handled in the most professional manner.. Very friendly and helpful, fabulous food, lovely honeymoon suite and lovely grounds.Nothing was too much trouble. Very reasonably priced and most definitely worth the drive up from Somerset for the occasion.

    « Not suitable for formal parties »

    Having written a detailed complaint of the service we experienced for my Mother's 80th party at the end of July, no acknowledgment has been received. The accommodation is pretty much as described by other guests. The staff are very polite and very hardworking, they have to be due to the under manning employed at the hotel. Along with our party of 40 the hotel rooms were all full so they were at maximum capacity. If you are organising a party and need the services of a maitre d' you may be told, "I'll be there" from the general manager; I did not see her all day. Not only did I act as my own Master of Ceremonies, we had a lot on, I had to act as my own maiter d'. There are other places to go for a posh party. This is not one of them.

    « Rather disappointing. »

    I paid extra for a king sized bed but this turned out to be two singles pushed together with the resultant uncomfortable ridges in the middle. To me, this is a con and I'm not likely to spend another night in a Best Western hotel. With regard to the restaurant, my wife is vegetarian and the menu had little to offer, other than a fancy dish that she didn't know and could have been a disaster. Others have commentated that the rooms are shabby and our room certainly needed loose tiles dealing with, black stained sealant replacing and doors sticking. All told, this could have been a nice hotel but it certainly needs money spending on it.

    « A good base »

    This is a decent hotel in a reasonable location, north of the A14. The courtyard rooms are in good decorative order but the soundproofing leaves something to be desired. The breakfasts were very nice. Overall, a good base for exploring Bury St Edmunds and Western Suffolk/Cambridgeshire.

    « Clean and relaxing hotel »

    From booking to checking out we really enjoyed our stay here. The room was spacious and spotless with everything we needed,tea making plus biscuits,lovely fluffy towels and a comfy bed.Outside were table and chairs to sit in the sun on and have a cuppa.The breakfast was full English and included black pudding,my favourite.Plenty of tea/coffee all served by the lovely Iris who was very friendly and looked after us very well.Plenty of car parking space and easy to find makes this a great hotel to stay

  • 3
    « Basic, nothing special »

    The hotel was fine, nice beds and a good breakfast. The hotel bar was fine for a quiet drink. The room itself was quite disappointing - spiders and cobwebs next to the bed, mud on the towel when we arrived, and extremely loud neighbours who kept us up in the middle of the night with slamming doors/shouting. It didn't help that the walls were paper thin! When I mentioned these complaints in the morning the staff didn't seem too fussed; saying that as an outside room spiders were inevitable (the cobwebs clearly hadn't been cleared for a while), and that if it was noisy we should have come to reception. At 1am this isn't really what you fancy doing! The shower was basically a dribble, though it did warm up eventually. As I said, fine for a brief visit but don't expect much more than hostel standards. Not really worth what we paid.

    « Comfortable Stay »

    I often stay here for work trips and have probably visited this hotel over 20 times. The staff are amazing however undermanned. I've stayed in most areas of the hotel and in most cases my stay has been great. The rooms are comfortable and well equipped. I feel that the bathrooms need updating and bringing into this century. The cost of my stays are in line with Bury St Edmunds, however the bar is very expensive.

    « Comfortable and quiet hotel in an excellent setting »

    Welcoming and very helpful staff and a quiet hotel in a lovely setting with extensive lawns and interesting chalet-style rooms (as well as some in the main building. Easy to find with big Best Western signs and plenty of free parking. Room a little tired as it was due for a refurb but that was reflected in the competitive price.

    « Need more staff. »

    Stayed for 3 days, breakfast was really slow, but well worth waiting for. Really nice local produce. Nice hot shower, lovely big fluffy towels. TV reception is awful, stayed two years ago, it was the same then. However WiFi was good, and free. Garden room, very peaceful, with beautiful outlook across the garden. Bed was very comfortable.

    « The staff save this place »

    First off, the staff were BRILLIANT and couldn't do enough for me. The lady on reception even found me some toothpaste when I had forgotten mine. The food was a bit grim, even though it was the first day of a new menu. The chicken burger was greasy and the chips were fatty and deep fried. I stayed in one of the garden rooms (no 40) and although very private the only thing separating my room to the adjoining room was a very small bolt lock at the top of the door. The bed was 2 singles pushed together which I hate and the headboard squeaked terribly. The bathroom was old and out dated, the pipes were very noise and the water in the shower ran cold very quickly. This place needs some money spent on it ASAP to make the place match the great service.

    « Lovely courtyard room »

    Stayed here for 2 nights. We had a room in the courtyard which was quite cute. We booked a king size bed and got a super-king which was lovely. The shower was very powerful. Lovely grounds and a little pond which gave it a relaxing feel. The staff were very helpful and the breakfast was fab - good food and lots of teabags in the teapot! We love a strong brew! We walked in to Bury for dinner. It's quite a long trek, especially if you get lost like we did. We had dinner reservations and it took us 50 minutes to find the restaurant, so take a map - they are provided at reception but we thought we would be fine without! Ate at Casa del Mar. Lovely tapas/meze. Would recommend highly

    « Needs bringing into the 21st Century! »

    This Hotel is in desperate need of updating. We were in Room 7: Located over the kitchen so we were greeted with the small of fried food..not nice.. The rooms are a bit "tatty" and breakfast service was appalling..too many guests for too limited staff to deal with. No in room air conditioning and the room was stifling, despite the tiny little fan they had placed in the room. I have never shared a hotel with so many Flies!! Would we stay here again: NO.

    « OK apart from the shower »

    I stayed in a garden/annex room (10) for 3 nights which suited me (very private). It was very large (king size bed and a 3/4 bed). It was warm but a large fan was in the wardrobe which I always like, so no issue at all. The bathroom in particular was tired but I could have coped with it other than the shower which should have been called the 'dribble'. It was even worse in the early evening than the morning (which was still unacceptable). I only had breakfast here which was good and the service was quick even when it was busy. The staff were fine too with no dramas at check in/out. Reasonably priced - I hope that the shower gets sorted as I would stay again then as the location really suited me.

    « Fab hotel made better by fantastic staff »

    Stayed for a family wedding earlier in the year. What can I say the food, service, staff and rooms were all fantastic! The garden is a hidden gem and is very well looked after. A vast improvement for my last visit. The new owners seem to be investing in all the right places. Well done all. Special mention to Tracy who runs the hotel. Nothing is ever too much to ask.

    « A two day stay »

    The hotel was situated in a very convenient part of the City, not too central but easy access to all points of interest and easy accessi.ble from the main road routes . Very nice gardens and comfortable rooms. The Chef is extremely good and presents the food wonderfully.

  • 4
    « Nice hotel »

    Nice hotel set in lovely gardens. Our room (3) was big and well maintained. The hotel would have got full marks except for 3 things:- the shower was very weak, no power behind the water. This room is directly above the main entrance and there us a metal ramp up the step which whenever it is stepped on bangs. The hotel description says it's half a mile from the station, I think it's nearer to a mile away. Apart from those things it's a nice hotel.

    « Nice Garden helpful staff »

    Just a short stay and it was perfect. There was one slight hiccup with the breakfast however the staff dealt with it perfectly. The only very minor gripe was that the bathroom door didn't shut properly in our room , but I forgot to mention it to the reception so it couldn't have been that important to me! The grounds were very nice and relaxing to sit in.

    « Nice and helpful staff, bad bathroom condition »

    The Hotel has a really nice location, a park between the rooms and very nice helpful staff. The rooms are OK, but for a "best western" Hotel the bathrooms are not enough. during my 6 days here i was in two different rooms, in the first the tap vibrated very loud when i turned on the cold water, in the second the shower had electric heated water wich made strange noises and almost no water pressure. over all i had a nice stay, but for this price i expect more... if you want to get good food go to tollgate nearby... best burgers i've ever eaten and good prices also!

    « A bit tired »

    Stayed here for a couple of nights to look around the area. Stayed in one of the garden rooms which are not physically attached to the hotel. Room was clean but a bit old fashioned and tired looking. Bed comfortable though and quiet at night. Bathroom was a disappointment, definitely in need of an upgrade. Patched up tiling, rusty looking radiateor, loose taps, weak electric shower - clean enough but lets the rooms down. Breakfast good, not a great choice but adequate but staff appeared to struggle when it got a bit busy.

    « Lovely room, but so slow at breakfast »

    This is a really nice place. I had an outside room near the reception so was able to park my car right outside. Quiet and comfortable. Evening meal was vey nice with friendly service throughout. Breakfast, however, started at 7 in the week; hotels catering for business invariably do 6.30. On top of this, it was 7.15 by the time it had all been put out properly. Come on guys, your business guests need to get on with their days! If I was staying for pleasure, none of this would have bothered me; it is a nice place.

    « Poor rooms, nice staff and food »

    No A/C, room very hot. No fan available when requested. No staff presense at breakfast, had to sit myself down and wait for someone to come. Couldn't get internet to work. Unpleasant smell from bathroom

    « Friendly staff and decent food but shame about the rooms »

    The hotel has a very welcoming appeal as you drive in and is complimented with vast well kept grounds. I was placed in the main building (room 6). The room looks a bit tired despite some modernisation. The carpet is dull and worn, no air conditioning, old trouser press etc. It looks like it has been partly modernised with silver light switches and more sockets etc. Couldn't get the wifi to work whilst I was there. By 10pm the room was so hot (even with windows open since 7pm) that it was almost unbearable. I asked for a fan but non available. The damp musty smell from the bathroom was just emphasised with the heat! Food was good, I had steak and cheese board (cheese nearly melted it was so hot in the room). Staff are nice and friendly but sadly the rooms just let it down considering the price.

    « Shabby with lots of problems »

    The building itself looks lovely and is in a great garden setting. Parking is good sized but very limited when several events are on. The room I stayed in was in the outdoor courtyard. The room was very tatty, I could only get channels 1-5, Bathroom was very shabby with moldy grout, damaged units, damaged paintwork throughout the room, unpleasant smell. The room was quiet if no-one was driving in the car park behind. Breakfast was lovely however dinner was very disappointing and I was offered no money back on this. I was also on a course the next day and the room was not set up properly with missing items which had to be asked for. I feel the staff were polite and friendly however failed to apologise sufficiently for the disappointment I had at times throughout my time at this hotel. I do not feel we were looked after. Wifi was good. Cleaners need to recheck rooms. The hotel was disorganised and needs some urgent attention and communication throughout the staff.Bury st Edmunds is lacking a quality conference hotel so changes would be welcome. I will not be returning - look elsewhere.

    « Wedding at the Priory »

    My husband and I had our complete wedding at the priory. I was excellent the hotel fitted our need completely. The staff were great. The wedding breakfast was just what we wanted , nothing was to much trouble. Nice garden for photos and children to play in. If you need a nice hotel for a small wedding try the Priory. Vonnie & Mac

    « Horrible, cold room and bad location »

    The rooms at the Priory are all outside motel style. The layout of the hotel isn't great. The hotel itself is about a mile away from the centre. My room was freezing cold when I arrived. I was originally given a twin when I booked a double so had to faff around with that. The mattress was extremely soft and the bedding smelt. Old tissues were stuffed in the tissue box. I could hear everything in the other rooms. Room itself was dated. Wifi didn't work. Overall it was a horrible stay and I wouldn't go back.

  • 3
    « Mixed feelings »

    The usual quirky best western hotel. My room was in a stable type block, single glazed John Car windows badly in need of replacement in bathroom and a V8 shower. Apart from that, room was very spacious and comfortable, had 4 good nights sleep. Breakfast was good and fast and even the Wi-Fi started working eventually.

    « Wedding night »

    Just a short review, me and my new wife stayed in what is the honeymoon suite, I have to say that the room was beautiful, clean and very comfortable. Staff were polite and friendly and happy to help in any way. Breakfast of a full English was all you could ask for (especially as we were both a little hungover) We only stayed for the one night but would definitely recommend it to anyone

    « Disappointing Best Western »

    Had a 2 night stay here last week, was disappointed to say the least with the room. Location of the hotel and inital impressions were very good until we got to our room. A family room, with an open attic latch, met us, very tired decor (dado rails missing in areas, taped up electrical wires in the bathroom) and the double bed appeared to just be two singles pushed together. Upon our return that evening the attic hatch was now closed, with paint flecks all over the floor. The shower the next morning was just rubbish, basically just a sprinkle of water, and no ventilation in the bathroom. Breakfast was fine, breakfast staff pleasant. Unfortuantly the second morning was spent listening to the sounds of hammering for the entirety. As it was only 9am, it must have disturbed other guests and there was no apology/explanation, with even the breakfast staff commenting on how noisy it was. Checkout was just as frustrating, no staff around despite us confirming check out time upon arrival, and ringing the bell. A contractor who was sitting in the lobby ended up finding a member of staff to help us. I've stayed in numerous Best Westerns acoss the country, and abroad, and this was the most disappointing stay. For the price and their normal good reputation, I would have really expected more. I wouldn't recommend this hotel to my friends.

    « lovely grounds »

    The hotel has lovely grounds but the entrance is tricky to negotiate in a vehicle. The staff are friendly, but there are not enough waiting staff if there is a coach-load of customers and others. I felt side-lined. I had no hot water in the morning - in the 21st C. this should no longer be a problem anywhere in the UK. I received fulsome apologies and the blame was put on a boiler.

    « Good hotel, and very good food. »

    Very friendly hotel staff will great you, and then give you directions to your room, which could involve leaving the main hotel. They have rooms in little blocks outside of the main hotel. They are fine just a little odd. The rooms are tidy and clean. TVs don't always get all the channels due to reception, the wifi is not great in some of the rooms. The restaurant serves surprisingly good food, the waiting staff are a little sparse. The breakfast is very good, but will have to order as they haven't worked out that buffet style is a lot easier for customer and staff than ordering food. One criticism is that 'Do not disturb' hangers for the door don't work if the door is outside and the wind blows it off, which is annoying if you have a cleaner waking you up when you don't want to. Good location for A14 or Bury.

    « No WiFi no hot water this is 2016 »

    We had a nice room but no WiFi and no hot water told the the reception and all they said was we will sort it out Monday THANKS . we have stopped at this hotel five times but maybe no more there was no room discount offered very poor service.

    « Noisiest shower in Suffolk! »

    We stayed here in room 14 for a friends wedding at neighbouring Hengrave Hall. The room was well equipped and had everything you would expect to find in a hotel of this class. The only problem was our shower. The sound that came from the shower itself was loud to say the least. It sounded like it was going to fall off the wall at one point! Now the noise would have been excusable had the water been temperate, however our options were scolding hot or ice cold with no variant in between. With the room itself being as nice as we expected we were a little disappointed with the shower with it being such an integral part of the room. Would think twice before booking here again for this reason alone.

    « For a 3 star great »

    Staff very pleasant and helpful, rooms spacious, we stopped in the garden rooms as we took our dog, rooms clean and tv has plenty of free channels, wifi is free and excellent signal, food from the restaurant was good. All in all a good hotel this is the second best western we have stopped in as they except pets we have stopped in Torquay and are going back the next bank holiday and we would happily come back to the priory hotel

    « Bates Motel... »

    We stayed here for two nights as we were attending a wedding nearby and expected much better quality from the photos and description. Unfortunately our hotel room was very shabby and the bathroom was awful. The toilet seat did not fit properly so tried to close on you when you sat on the loo and the shower was a mere dribble of water. It took almost 30 minutes for me to wash the shampoo out of my hair with it. The TV wasn't tuned in (I re-tuned it for them) and the bed was more like a mix between a single and a double than a full double. They offer free wifi but it dropped out frequently. All in all it felt like a downmarket motel room and we dubbed it the 'Norman Bates room'. The guy who checked us in was friendly, as were the staff during breakfast the one day we had it - we did not go back the second day as the food was disappointing.

    « Quality Country House Hotel »

    We stayed for three nights and would be happy to live there permanently! The hotel consists of a lovely old house, containing the reception, bar and restaurant etc plus 41 rooms located in terraced bungalows, spread out all over the extensive and well maintained gardens. There is plenty of parking close to tye rooms. The atmosphere is very calm and pleasant. The breakfast is great and the staff friendly. It is only three stars but the quality of service and decor is first class and we will return.

  • 4
    « Very good place to stay »

    I regularly stay at this hotel when away on business, the rooms are large and with flatscreen TV's. The breakfasts are very good with the hotel situated perfectly for an easy trip into the town centre. I would definitely recommend this hotel.

    « very welcoming »

    We stayed recently as we were going to a wedding nearby. The staff were all very friendly and helpful. Our room was very clean, good quality towels and a good size. The breakfast and food in the restaurant was excellent and we had a varied choice. Will go again

    « Warm friendly atmosphere »

    Excellent staff, warm friendly and homely hotel which makes a change from the modern sterile chains. The only disadvantage is the add-on rooms which means walking regardless of weather to main body of hotel. However the cosy atmosphere and friendly staff compensates for this. Close to centre of Bury St Edmunds and ideal for touring/sight-seeing.around Suffolk..

    « Dissapointing »

    Over-priced for what it was. Double the cost I normally pay & wasn't as good as other well known hotel chains. Pleasant staff however I never saw anyone who looked like a manager or person in charge - someone who was hungry to drive up standards. Main 'old' house a bit tired and disappointing. WiFi didn't work in the restaurant. Breakfast over-cooked & tough. For the money I was waiting to be impressed but it didn't arrive........

    « Accomodation good , service good, food not so good »

    We have stayed previously and our experience was very good. On this occasion our rooms were again pleasant being comfortable with all mod cons, and quality towels. There was a slight technical hitch but this was resolved by the receptionist very rapidly, who throughout was great and a credit to the establishment. What we commended the hotel for previously was the food, but this time it was very disappointing. The evening meal was at best average , the bread provided being cold foccacia , appearing to be recently defrosted. The waiter was unsure of the menu and the food was at best described across our party as average. The waitress at breakfast was very good and tried very hard, she did everything we requested, but her best efforts could not overcome the poor quality of food she was provided with to serve to us. This was our experience on this occassion hopefully our next visit will be better

    « Central, good quality, helpful staff »

    Clean comfortable spavious room. Nice breakfast lounge with excellent breakfast, all cooked tonoerfection. Friendly helpful staff (Brett was helpful and rather funny too) I listened to other guest who were talking about their stay and equally complimentary. Can I add - excellent, fast free wi fi

    « Don't judge a book by its cover ... »

    This hotel is set in lovely surroundings and looks beautiful from the outside ... but once inside, sadly, it is a very different story. The garden room we stayed in was very tired and screaming out for some updating. The bathroom was anything but inviting - with dirty grouting around the bath and a very grotty window frame. The shower head was cheap and ineffective - and earplugs would have been a good idea to drown out the awful noises the shower made when turned on. I wasn't impressed when a dirty towel we had put in the bath - as requested to do in order to have it replaced - was put back on the rail by cleaning staff the next morning for us to re-use. Overall, we were very disappointed. The prices do not reflect the standard of facilities - we had expected something much better based on the cost of our stay. This hotel COULD be fantastic - but not until it has had some money spent on updating it. I would not recommend this hotel and would definitely not stay here again.

    « Good Location, Drippy Shower! »

    Firstly, the lady at the check-in desk was lovely. When we got into our room it was pleasant enough. The shower was rubbish, very drippy, no power in it at all! Quite annoying. We found the bed and pillows to be quite hard and woke up with bad backs in the morning. The breakfast was OK, it says it's supposed to be a continental buffet but it's just a plate of pastries and a few cereals. My family had a cooked breakfast and I had eggs benedict which was nice enough. We had a wedding to go to at Hengrave Hall so it was a really good location for that as its only 3 miles down the road and a 4 minute drive. The hotel itself was pleasant enough although I'm not sure we would be in a rush to return.

    « [email protected] »

    I was recently here for 2 nights on a business trip to Bury St Edmunds and was thankful for the relatively quiet room and comfortable bed. We had dinner once and breakfast twice in the restaurant and the food was good and plentiful with a good selection. Certainly not a new establishment and could perhaps do with a renovation it was clean and serviced well. The grounds and gardens well kept and clean. My only complaint is the over the bath shower but really only a minor annoyance and personal preference. I'd stay again and would recommend it to friends and business colleagues.

    « Family Break »

    Amazing value for money break. Excellent Facilities and excellent food. I can't praise the staff enough they were friendly and helpful. I have stayed in far more expensive hotels and not received that level o personal service - thanks! Food was fantastic! Exceeded my expectations. We had such a positive experience that we will definitely book and visit again next year.

  • 5
    « Enjoyable Stay »

    We were going to a wedding nearby and booked two nights, we requested a ground floor room with a walk in shower and both our requests were met and it did not disappoint. We stayed in a courtyard room and it was lovely and warm, clean with lots of walking space, it could have done with some more drawers but that was very minor compared to everything else. Our journey there from home took over an hour longer due to the holiday period and the last thing we wanted was to drive somewhere else to eat. I am pleased to say the hotel restaurant provided lovely food and the breakfasts were good with the choice of cooked or continental. Great friendly service by the Restaurant Staff too. We were seen to by two different receptionists, Leanne (I hope I have the correct spelling) and Tracey Knott. They were both very friendly, approachable and very efficient. We asked for two glass tumblers and extra pillows and Shirley dropped them off and at that point we had made our minds to eat at the restaurant after viewing the menu in our rooms that was pointed out by Leanne and to save us going or ringing reception Shirley contacted reception via her radio and it was booked. An all round good first impression. We will definitely visit again.

    « Weekend break »

    We stayed her last weekend as we just needed to get away for a few days but not have to travel too far. We read the previous reviews and although some were a bit negative we decided to give it a go. They were pretty accurate-lovely setting, fantastic staff, but a bit shabby and in need of some refurbishment. I'll be honest, it's in a lovely setting, perfect location for visiting Bury St Edmunds, and we were lucky enough to be put in a new room, which was lovely, clean and very comfortable. We decided to eat in the restaurant that night and the food was really tasty, well presented and worth the visit. The dining room however was a bland and lifeless environment with no ambience whatsoever, and what we thought would be a romantic meal was a 'let's eat and get out quick' event. Breakfast next morning was really good, lots to choose from and the dining room looked more appealing with more people dining there. As we ate the next morning I was chatting to the waitress and expressing how dire the room, was when she explained that they had new owners and were gradually refurbishing the place. I was more than pleased as this area was the only let down. To the new owners- however much you improve PLEASE keep all the staff- they were such a genuine, lovely bunch, who worked hard to make our stay as comfortable as possible, and when talking about the hotel you could feel the affection they hold, I would like to add that we will still return for another visit and look forward to seeing the changes as they happen.

    « Needs to do better! »

    Had a one night stay early March but we were disappointed overall. We booked a 'Superior' room but for the price of £125 a night B&B it fell below the expected standard. When we arrived at our room the decor was average, the furniture was tired and tatty and we only had one bedside lamp. We asked if we could have a lamp and the Receptionist brought us one ... from another room ... did not match the room decor ... we told her we were not impressed with the room! We were offered another one which was better than the first one .... but after staying there we discovered there was no heating at all in the bathroom, no hot water from the basin and the toilet was hard work trying to flush! Breakfast was also below average - ran out of certain things, slow service as it was busy with only one lady serving and another one flitting in and out. We had a long wait for breakfast and when it eventually arrived it was more like you would expect to get at a greasy spoon cafe! This hotel needs to get its act together

    « Fantastic Venue for a Wedding »

    We had our wedding here at the beginning of March and we couldn't have asked for a better day. The staff are friendly and helpful whilst the manager Tracy couldn't have done more for us, nothing was too much to ask of her. When we were deciding on venues it was her warm personality and willingness to do anything we wished that tipped it in the Priory's favour. We were aware that some rooms were awaiting refurbishment but they perfectly fine, nobody in our group was dissatisfied. Ours (the honeymoon suite) was large, with an enormous bathroom and a triple aspect window over looking the grounds. For wedding breakfast a nice touch was having three options for each course, something a number of alternative venues didn't offer, easily keeping everybody happy. We couldn't fault the food at all both the breakfast and the evening buffet including a hog roast were excellent, the chefs are top notch and a credit to the hotel. Drinks in the bar a perhaps a little expensive but this is the only negative thing I could think of. Overall it was a fantastic experience and I'd gladly recommend the Priory for a wedding.

    « Pleasant hotel »

    Recently stayed at this hotel whilst attending a wedding, overall, hotel needs some refurbishment, however I had a pleasant stay, bedroom was clean and the bed was very comfortable, breakfast was of good quality and I found the staff very friendly and very keen to provide a good service, one downside to this hotel was being asked for an additional £15 to have the room earlier than the normal 2pm check in as I wanted to dress for a wedding at 2.30pm, it was not like I was staying at a busy hotel, but I guess as the room was only £70 for the night I guess I cannot complain too much

    « Receptionist was amazing »

    I really wouldnt stay here again. The room was not upto a great cleaning standard. I couldnt have a couple of tea because the kettle had that much descailling in there it was coming off when i boiled it. The outside garden of the hotel was lovely. THE ONLY THING AMAZING ABOUT THIS PLACE WAS THE RECEPTIONIST WHO LITRALLY DID EVERYTHING . A CREDIT TO THE HOTEL

    « The Staff make up for any shortcomings »

    3 day break booked at short notice which coincided with a wedding booking. The staff warned us of this which was considerate and gave us an opportunity to change or amend our booking. We chose to go ahead and we were glad we did. Yes, the hotel is in need of a bit of TLC in places but the superior room we stayed in was very clean, spacious and the bed was very comfortable. We were able to open the windows which is a bonus given the extreme heat and stuffiness of some places we have stayed. The main course on the first night was poor but we were quickly offered an alternative or refund. The second night's meal was very good - different chef maybe? This is not a 5* hotel and doesn't pretend to be, but the staff are kind, helpful and friendly and made our short break memorable. We would be happy to stay here again.

    « Nice hotel but does need refreshed »

    I work for a major travel firm and my customer uses this hotel frequently as their head office in Bury St Edmunds and upon a recent meeting to see them stopped over the night before. Overall the hotel is clean and tidy, staff where extremely friendly and personable and the food was homely and hearty. The only thing that lacks is the decor of the rooms, it's fine but just not modern so it could do with being updated. A simple lick of paint would do the job! Overall I would have no hesitations in staying again should the need arise.

    « Not impressed »

    Met at the Priory for an informal business meeting. Pleasant enough but agree with other reviewers that the hotel needs a good upgrade. Shabby chique is fine but this has gone way beyond. Staff very friendly but disappointed by the snacks ordered from the bar, Ham and Mustard mysteriously became Tuna Mayo; toasted cheese and ham was sadly inedible. Great promise but could be so much better.

    « In need of an update »

    Staff were friendly enough, breakfast was good, but the fittings and fixtures definitely need an update. Hanging a sign in the bathroom that says "wait for the shower water to run for several minutes before it gets hot" is akin to Fawlty Towers.

  • 5
    « Valentine's surprise »

    I often use hotels for work and Valentine's Day was no exception, so there I was thinking here we go another hotel room all alone, how sad on Valentine's, checked in and went to my room to find what on my bed .... Towels folded up into the shape of an elephant my favourite animal and then to top it all he had a red rose in his trunk for me, thank you Leanne for making him and Shirley for helping you guys are amazing and make me feel sooo welcome xx

    « Priory Hotel, Bury St. Edmunds »

    Fabulous staff and a beautiful hotel. I think this would be a perfect place to stay for families or couples at any time of year. If you can get one of the rooms in the garden then you will not regret it.

    « Really needs a shake up »

    I hate giving poor reviews but this place really does need some improvement. On arrival the young lady behind reception was really nice and chatty, and when i got to my room it was just ok. The bathroom was very old and could do with renovation and half the channels on the tv wouldnt work despite it being freeview. The dining area is crying out for renovation and was so old and fusty. There was only 2 people including myself in the restaurant that evening, then one of the staff started dragging piles of chairs through the middle of the dining area completly oblivious to the diners in the room! BUT its not all bad as the evening meal was very very good, top work from the chefs!!! This place is a real mixed bag.

    « Valentine's break! »

    Very nice one night stay for Valentine's weekend my girlfriend and myself. We were given a great enormous comfortable room. Nice quiet stay in a large comfy bed. Nice bathroom, although shower device was very noisy! Not too far from city center (a 15- 20 minute walk). Lots of parking space and very nice staff.

    « short midweek break whilst attending a training couse. »

    This is the second time I have stayed in this hotel and once again the accommodation, service and food were faultless. The food in the restaurant was delicious and served on hot plates with a smile. Breakfast was also very nice with everything cooked freshly to order. I am looking forward to my next visit in March. This hotel is very dog friendly and the hotel were very understanding when my young dog 'ate' the TV remote controls!

    « Taster menu delicious »

    I went to the Priory Hotel with a group of friends last Friday. We had bid for and won this in a charity auction. Unfortunately the restaurant was very quiet this is a shame because people are missing a treat. We had a five course taster menu. This was very tasty and attractively served. I loved the vanilla speckled panna cotta served with rhubarb liqueur delicious. The plum and sloe gin sorbet served to cleanse the palate was worthy of being a dessert itself. The service was excellent throughout the meal with our wine and water continuously topped up. We will return.

    « Nice one stay »

    I stayed here as I was working nearby the following day. I stayed in one of the courtyard room which was spacious and clean with some reasonable amenities i.e. haridryer, iron & ironing board, trousers press plus the wardrobe was also very spacious. The bathroom was functionally and clean. The wifi was free and I had no connectivity issues. The bed was comfortable as were the pillows, as I was staying in one of the courtyard room I could hear people walking by and talking on the odd occasion. The evening meal was excellent. Initially was a bit dubious when I saw the menu choices as they seemed to be quite high class starters and main courses and I wondered if they could produce such dishes. However, I was pleasantly surprised with the dishes in terms of quality and presentation. Hats off to the chef! The hotel had a bar/lounge are near the entrance which looked pleasant but I did not use. I had to leave very early in the morning so I could not partake in the hot breakfast instead they offered me the continental breakfast which was good. Overall, it was a very pleasant stay.

    « No service »

    I have visited this hotel several times now and it absolutely amazes me how poor the service is. I sat in the lounge area with a colleague for an hour and a half this week and not one member of staff spoke to us, yet alone asked us if we wished to order a drink or any food. A elderly couple came in whilst we were having our meeting to sort out the details of an event they were having and the employee didn't even offer them a coffee. Having used many hotels for meetings over more than 10 years, I have never experienced such a lack of care and attention In basic hospitality. The hotel is very nice, such a shame the staff do not know how to welcome or look after guests.

    « Food delicious and generous portions »

    Used the conservatory for a meal after a small family wedding. Staff helpful during the booking and had plenty of time to discuss table arrangements and show bride to the room again at a later date. Food was excellent and very generous portion sizes. Staff on the day very efficient, friendly yet professional at the same time. Rate to hire the room very competitive. No one stayed over so cannot judge the bedrooms.

    « Convenient and good breakfast »

    I stayed here briefly on business, the room was very nice, warm, clean and comfortable. It is a bit different as some rooms are in little chalets outside the main building. The breakfast was excellent, and the staff friendly and helpful.

  • 1
    « Basic and not that good »

    So stayed on business, doubt I will be back. Obviously this is a tired hotel. However, Wifi and television should be a pre requisite in 2016. Wrong! Both the TV and Wifi are suffering with poor reception, can't use either. Hotel room clean but tired. Decor, tired, bathroom functional at best. On a positive note, nice biscuit !

    « Best Western Priory Bury St Edmonds »

    This hotel is of good quality with extremely helpful staff. The outer chalet type rooms are a good size with all required amenities. Food services were good and quick and the bar was well stock with a first class variety.

    « New Year short break »

    A good time was had by all. New Years Eve 5 course meal and disco very enoyable. The staff did very well. We were disappointed with our 'Garden Room' as we were not aware that we would have to go back and forward for meals without a covered walk way. This meant brollies were well used! The room however was clean, well kept with all the facilities for a good stay.

    « Best Christmas meal ever. »

    Got to say that we had the best Christmas meal ever. I was thanked for organising the study day, and people remarked how good the Xmas lunch was. We are experienced eaters and attend lots of conferences etc, and had a party on this occasion of about 30. The lunchtime meal wad excellent, as was all the catering and service we received for the training day, starting with breakfast through to afternoon tea. Will book the priory for other events too, I am sure.

    « Convenient and easy hotel »

    We stayed only one night with other family for a wedding at a near by venue. It has ample free and easy parking and a variety of rooms - ours was in the main house quite spacious, clean and comfortable, our friends stayed in one of the bungalow rooms. . Breakfast was good and relaxed.

    « Xmas meal »

    There was a Groupon 40 or so and some other people booked in for our works Xmas meal Starter... I had the terrine which was nice Main meal... Not so good.. The turkey was like the sort you get from a deli that u put in sandwiches.. There was 12 on our table and they brought out 3 ceral bowls of veg!!!all mixed up.. Not enough for 2 people let alone 4 no Yorkshire yes I know it's just with beef!! But I like puds with all roasts.. I had the cheese and biscuits can't go wrong there. I tasted the cheesecake and it tasted of nothing... The dance floor had no air con so got to hot.. We had a good time because we made it a good time but Def not worth £40..00 per head

    « Pleasantly surprised!! »

    We stayed in the annex bungalow style rooms in a lovely courtyard setting in the grounds of the hotel. In all honesty we were a little apprehensive as we were unaware we wouldn't be in the main building of the hotel. We were pleasantly surprised, MASSIVE bed, crisp clean sheets, big towels, very clean room, lots of coffee tea milk and biscuits. No noise from other guests as you would normally expect, trundling up and down corridors banging doors etc.. Breakfast was superb, lots of choice. Staff were friendly approachable and helpful. It was a lovely stay, 20mins walk into town.

    « Short break, November 20th and 21st, 2015 »

    My wife and I stayed here for two nights on November 20/21, 2015 and we were extremely happy with the service and facilities from beginning to end. We booked over the telephone and this was seamless, as was the service when we checked in at reception on arrival. We had one of the garden rooms which was warm, comfortable, quiet and spotlessly clean. It was also very much larger than we were expecting. Breakfast was in the main building and consisted of the usual wide range of cereals and cooked options, and was excellent. All in all we had a very enjoyable stay which was excellent value for money and we will definitely return when in the area.

    « Group party night out »

    Meal only for our fitness group all pre ordered so service was quick as expected, but the quality of the main course was certainly not what I expected. Needed a magnifying glass to see the "turkey" and the roast potatoes were not nice. No "Yorkshire" pudding, a very sparse serving of gravy already on plate, so cold. The cheapest wrapped pig in blanket. Managed to procure an extra bowl of veg between the nine on our table. Nobody asked us "Is everything alright"!

    « Bury St Edmunds Christmas Fayre »

    We decided to stay over in this hotel before visiting the Christmas Fayre on the following day and I'm very glad we did. We were made to feel very welcome as soon as we arrived. We stayed in one of the Garden rooms which was bright and roomy (the decor could do with a bit of freshening up but nothing major). We had pre- booked a table for dinner and we weren't disappointed, my husband had the rump steak which he said was one of the best he'd ever had and I had the roast pheasant which was amazing. The staff were all very friendly and helpful, we will certainly be recommending to friends.

  • 3
    « Just average- but would use again.....if the price was right »

    Stayed here for the weekend. Room is ok, pleasantly decorated and clean. The receptionist was excellent and very professional, other waiting and bar staff appeared more like it was their first shift working with lack of knowledge, professionalism or even a smile. Breakfast was average with several items requested missing off my plate, I would be very upset if to have paid £12.95 per head if it was not inclusive in my room rate which was a lesser amortised charge. Ok, I could of complained but frankly I had eat my breakfast before I saw any waiting staff. I would recommend this hotel as long as the room rate is attractive.

    « Great overnight stay, lovely staff »

    Stayed here for one night whilst visiting the Christmas market. The staff at this hotel were all so helpful and very nice. Room was very large, bathroom roomy with lovely thick big towels, very warm as radiators were on permanently. Needs a little bit tlc but no complaints. We had a fantastic meal in the restaurants and the desserts were to die for. Excellent value for what we had paid. Even bought a handbag from the display cabinet of goods for sale. Would definitely go back and would recommend.

    « Quiet and functional but old fashioned. »

    We stayed at this hotel over a weekend when in Bury for a Wedding. First thing to say is the staff were helpful, efficient and bright throughout our stay and it included making a very late check in very easy.. The main part of the hotel itself is a large old building that houses the restaurant, reception and bar. All of the public rooms were clean but a little tired. I was staying in a "Garden Room", these were a number of rooms that were set in the extensive gardens. The room was small and with the bed and the furniture there was little room to move about, everything was adequate and working but was old fashioned. The bathroom was very basic and had seen better days but served its purpose. Due to the location of the room getting to and from the main part would involve going outside so if it was raining cold you would need a coat, also it involved going down a dark path. The breakfast in the restaurant was great, there were a number of hot choices including a hearty cooked breakfast, as well as cereal, toast etc. There is plenty of free car parking on site. Overall a solid hotel that fulfils the basic requirements and a good choice if you are staying in Bury and are not planning to spend much time in your room/hotel.

    « Not the best hotel we have ever stayed in »

    Uncomfortable bed. Bathroom needs a serious refurb. The hot breakfast was terrrible,need to find a chef who knows how to cook eggs and bacon,as for the omelette I wonder if it had been microwaved to death!

    « Good choice for business visit »

    Stayed for one night before a business meeting. Plenty of parking (note there's two entrances, each to a different car park for the hotel, but you can reach all the rooms from either), and received a friendly welcome on arrival. My room was in the garden annex, if you can excuse the fact you have to put your coat on to go to / from the hotel for breakfast etc., it's fine. Pleasant grounds within the hotel, too. Ate dinner with some colleagues which was very tasty and well presented, service in the bar and restaurant was good, although took a little while to take our order, especially since the restaurant was very quiet, with only us in it. Room and bed was comfortable, only thing letting it down was the low shower pressure - it was at least hot though. WiFi was good in the public areas (didn't try it in the room). This is a good choice for a short business visit in an area where hotel rooms seem to be in short supply.

    « Best western Priory Bury St Edmunds »

    This hotel is 3 star but the staff are so nice - Ray especially - and the food is 5 star . Well done chefs! Room pleasant - bit chilly and wind kept me awake as Windows not double glazed . Fair price. Sadly hotel very quiet. Pity is its a taxi into town if you are wanting variety .

    « Clean, friendly, comfortable and quiet hotel/ »

    Hotel was easy to find and plenty of parking. The reception staff were friendly and the room was spotless and very comfortable. I had a dog, and they left a little bin outside the room door for bags. It was a little cool, but there were spare blankets in the cupboard so no real complaints.

    « An amazing experience! »

    This review is not just based on a stay at the hotel, but also about our wedding reception too. We first contacted the hotel over a year ago to discuss having our wedding reception here and from the very first moment, we knew this was the perfect place for us. The manager is also the Wedding Coordinator and from our first conversation Tracey and her staff have been just amazing! The hotel is comfortable and inviting and has 2 car parks situated in lovely grounds surrounded by the old Priory wall. The location is near to the very pretty and historic bustling market town and convenient for rail ,bus and coach, which was great for our guests, and an excellent base for exploring the area. The rooms are comfortable, clean and well kept, with a selection of rooms in the main hotel and little cottage rooms in the beautifully kept grounds, suitable for disabled guests and dog owners. The breakfast is plentiful , varied and appetising to start the day well and the menu for the evening meals is also good. the food is perfectly cooked and really tasty. All of our guests agreed. most of the guests stayed over as we married away from our home. The Chef, Matt and his team can not be praised enough for their service. We had a menu put together taking into account allergies and children and personal tastes, and if you are thinking of holding an event, my guests and family certainly recommend the service and food......especially the chocolate and raspberry torte.. To die for! Nothing was too much trouble for this team. They are friendly and helpful and go above and beyond what we expected. Tracey and her excellent staff took the pressure away ensuring that our guests and my hubby and I had a fabulous weekend. We now feel we have new friends!

    « A good hotel, 31/2 out of 5 »

    Stayed for 1 night on business, hotel is easy to find and has 2 entrances, there was a friendly meet and greet, room was clean, if a little stark, with large comfy bed and I slept very well. There is free WiFi through out the hotel. The bathroom let the room down with old taps, faulty shower with little water pressure and generally looked tired. I did not eat here in the evening as the dining room looked formal and I was advised to go to he Tollgate, a pub over the road which was excellent. Breakfast though was good with excellent lightly scrambled egg. So overall a 31/2

    « A weekend away »

    Another stay here and yet again faultless everything here is right, the hotel , staff , rooms and the food dinner and breakfast yum yum, also only a short walk from Bury itself so nice for abit of shopping and restaurants if you didn't fancy the hotel food which would be a shame , will be back as soon as we can thanks to all the staff

  • 4
    « No complaints. »

    Stayed here for a couple of nights and had one of the garden rooms. Weather was good so it was not a problem. The room was comfortable and spacious with a heated floor in the bathroom - a definite plus in my book. Ate only one evening meal which was good (Plaice and Creme Brulee) and found the service also to be good with nothing too much trouble. Would stay again if in the area.

    « Lovely hotel »

    Stayed here last night for 1 night.very clean hotel and the staff very friendly.we had an outside room sort of like a chalet,was quite large very clean and had everything you would need,even an iron and board.bathroom was very roomy and imaculate.bed very comfy.the breakfast was cooked fresh and was delicious.would definatly reccomend and will stay here again.bit of a walk to the town,we got a taxi back was very reasonable.

    « Above and beyond »

    Thank you Shirley and the team for looking after my lost property so well and making sure they get back to me, a lot of people would not have bothered but you went the extra mile to help me out and look after me thank you so much

    « Another Meeting at the Priory »

    I arrived at 07.00 to set up the Langton Suite for a 3 day workshop Approaching the hotel, is can difficult for the 1st time guest to identify just where the hotel entrance is (the hotel is hidden behind high old walls) Actually, this is not as a real problem, the hotel has both front and rear car parks, with entrances on both of the possible approaches, so, whichever road you choose to use, you will find an access to parking and the hotel reception. Having used the Priory for exactly the same workshop on previous occasions, my expectations were, that all would be ready. A quick ?Good morning' at reception elicited an immediate unlocking of the suite, which was indeed, ready to go; laid out as requested including the screen and flip charts. All I had to do was add the personalising bits & pieces that I had brought with me, set up the electronics and make sure that everything worked. All done and dusted by 09.00, ready for a 10.00 start Lunch Was a finger buffet, ready a few minutes after the appointed time of 12.30. A pleasant array of options, including the usual various sandwiches, plus; Chicken Goujons, Fish Goujons, onion bargies, tartlets and, of course, chips. Small brownies, topped with a raspberry, plus fresh fruit (grapes, melon & pineapple) offered a healthy end to the meal. All served with iced water and the soft drink of your choice. Our table for 10 was set up in the conservatory, away from the main restaurant, good for us as that meant we could do our own thing, without interfering with the running of their regular lunches. Day 2 Breakfast As with lunch on the previous day, we had the same table for 10, set up in the conservatory. The waiter was quick on his feet and had tea, coffee and toast on the table, before all 10 of us had arrived. My Eggs Benedict arrived in a timely manner, but, with fried bacon, rather than the cooked ham I had expected . . . .not a combination I have seen before, but, none the worse for it. Being a multinational group, breakfast can be a complex affair, but, The Priory seems to be able to provide what is required for all. Dinner Having pre-ordered our meals, at the request of the hotel, our expectation was that dinner should go smoothly and again, all was organised. The important preliminary of drinks was sorted out quickly and then our starters arrived I had chosen the Hare and Venison Terrine. A good decision, a reasonable serving of a tasty terrine. I expected it to be stronger than it was, not a criticism, just an observation, it was very good. My main course was Partridge (as you may guess, I like game) It was nicely cooked and again, the portion size was fine, not too small, but, not so big that it was daunting. As always a very good meal, with some very acceptable service The Room My room was a ?superior room' in the main building of the hotel. Other offerings include ?Garden' and ?Courtyard' rooms. These are accessed as the names suggest, either from the hotel gardens or the courtyard at the rear of the hotel Room 4 is typical of the Superior rooms, not large, not small, but nicely appointed. There are 3 large windows, all of which can be opened. The room is always warm, but using the windows it remains well ventilated without being cold, even in the winter. The big bathroom was clean and has automatic lighting. Yes, automatic. The lights come on as you enter the bathroom, so, no matter how dozy you feel, there is no chance of stumbling around in the dark. All in all, very acceptable Reception Always polite and helpful, just as expected We are already planning to use the Priory again in the New Year

    « The Best of Bury St Eds Hotels »

    A bit late in the day but..... We had a function here on the 20th June for around 80+ people, the hotel was accommodating to our requests and extremely helpful too. The organising was on the ball, the food was phenomenal and the Hog roast in the evening was out of this world. The hotel captures a bit of the Olde England feel but with a fresh approach. This added a little bit of a quirk for our American guests who thought it was very quaint. I've stayed at a few Best Westerns in the past but this takes some beating! The staff alone make this an enjoyable stay to say the least. This hotel is highly recommended. Thank you to all concerned for making our event special.

    « A wanted to score a little higher but... »

    I stayed here for business in October, l was in one of the garden rooms which are rooms in another building with the room door on the exterior. I was a little suspicious of this but actually l really liked it, made the room feel cozy (l may have not thought so if l stayed here in winter!), bed comfortable and clean. Water pressure for the shower was not good. The biggest disappointment was the service at breakfast the wait was just too long for my order to be taken, the first day was 20 minutes - not good for anyone but particularly when all that's on mind is to get to office. So all in all l had a good stay, l would certainly stay here again if in the area but does need a couple areas of improvement.

    « Excellent food »

    I stayed with my husband in this hotel for a short romantic break, and we had a wonderful time. The room in the garden annex opened on to the pretty gardens and we had a big clean room with comfy bed and nice bathroom. Plenty of towels and generous refreshments. We ate in the restaurant and our meals were really tasty and just first rate. We had mains and one desert and bill came in around £22 per head. The breakfast was served until 10 am - perfect for a Sunday - and again was high quality and generous. The cooked breakfast was lovely and there were plenty of other choices from the cold buffet menu. For £83 this was excellent value and highly recommended! The staff were young and a little inexperienced but friendly and smiley.

    « Beautiful surroundings, excellent service and great value »

    We stayed in an outside garden room, the surrounding gardens are gorgeous. The room was large with plenty of storage and very comfortable bed. The staff are really friendly and helpful. The breakfast was delicious! I highly recommend this hotel. Also it is only a ten minute walk from the station and an easy 20 minute walk into town.

    « 4th stay. »

    Well. We've just stayed at the Priory for the 4th time. As usual it was excellent. Stayed in room 5 this time. The best room we've had so far. It even has decent water pressure in the shower, unlike room 3. Can't help feeling that £5.50p for a medium glass of wine was, I think, a tad expensive but the answer is, don't drink in the hotel bar. I think the fact that we keep going back speaks for itself. Nice hotel. Walking distance to the town, pleasant staff, not posh but definitely not scruffy. Try it, you won't be dissapointed.

    « Great »

    This Hotel cant do enough for you,Staff so friendly and helpful,Rooms were top-class Gardens were lovely,Food Delicious,What more could you ask for.We only spent the one night her,and wished we had not have to go home

  • 3
    « Nice place, nice grounds, lovely staff, underwhelming. »

    I've stayed here a couple of times now and both times it has been OK. I've stayed in their 'outside' rooms which is not the best in the morning when you have to walk to breakfast in the rain, but hey! The rooms are a little dated but clean and tidy with the usual facilities including ironing board and iron, the bathrooms the same, the water pressure not great and on my last stay I had to suffer a cold shower with no explanation from the staff (apart from an apology). The food is OK as is the breakfast (I don't often to have a cooked breakfast though so can't comment). I use the hotel for business as do most of the patrons during the week and it's usually quite busy. I can't figure out why! I stay when I can't get into another hotel locally and will probably stay again, but it's by no means my preferred choice. I don't consider it value for money. I am a Best Western card holder and do like to use them whenever I can, but as I say, I'd chose an alternative hotel as a first choice.


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Depuis : la gare. Nous sommes à 800 mètres de la gare ferroviaire. Descendez la colline depuis la gare (en restant sur votre gauche) et tournez à gauche sous le pont vers Fornham Road. Continuez jusqu'à la station-service Esso. Les panneaux indiquant l'hôtel seront alors visibles sur votre droite.

Depuis : Londres/Cambridge. Prenez l'A14. Prenez la sortie 42 sortie indiquée « Bury St Edmunds West B1106 / A1101 ». Au bout de la voie d'accès restez sur la gauche. Après environ 1,5 kilomètre, tournez à droite au premier mini-rond-point, direction « Bury St Edmunds A1101 », puis continuez jusqu'à la station-service Esso sur votre droite. L'entrée de l'hôtel se trouve immédiatement sur votre ga...

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