Des tarifs réduits toute l'année avec le Programme Best Western Rewards® !

Chambre 1
Chambre 2
Chambre 3
Codes Avantages

Best Western Plus Hotel Bolingbrook, Bolingbrook

225 W South Frontage Road, 60440-4942, Bolingbrook, United States - Voir sur une carte
Best Western Plus Bolingbrook - Vue extérieure Best Western Plus Bolingbrook est idéalement situé dans le centre de Bolingbrook. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Plus Bolingbrook qui a récemment ouvert ses portes est idéal pour les voyages d'affaires et le tourisme ! Nous sommes idéalement situés à quelques minutes en voiture au sud-ouest de Chicago, avec un accès facile à l'I-55 et juste à l'ouest de l'I-355. Les voyageurs apprécieront la conception moderne de nos chambres agréablement aménagées avec un grand espace de travail, une TV 124 cm à écran plat, un mini-réfrigérateur et tout le confort que vous pouvez attendre d'un hôtel. Profitez d'un accès à Internet sans fil haut débit gratuit et d'un petit déjeuner buffet chaud complet durant votre séjour. Nos clients pourront faire du shopping au centre commercial Promenade de Bolingbrook, dans les magasins Bass Pro Shops® et chez IKEA®, aller au Manheim Arena Illinois, visiter le musée de l'aviation de l’Illinois ou faire une partie de golf au Boughton Ridge ou au Bolingbrook Golf Club. Les passionnés d'activités de plein air peuvent visiter les réserves Waterfall Glen Forest ou Greene Valley Forest, le site protégé de Hidden Oaks ou emmener toute leur famille au parc aquatique Pelican Harbor. Que vous voyagiez pour les affaires ou le plaisir, nous vous garantissons un excellent service au-delà de vos attentes.

Best Western Plus

Hotel Bolingbrook

Itinéraire vers cette adresse



Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Piscine
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 34 voyageurs
Note attribuée
Très bon
En couple En couple
En famille En famille
Escapade entre amis Escapade entre amis
Professionnel Professionnel
Voyage solo Voyage solo
Rapport qualité / prix

"Not plus quality"

diamondsonmysoles, Kansas City, Missouri 17/04/2021

Bathroom is tiny, sheets were old, pillows were smelly, staff was slow and borderline rude. 2 towels 2 washcloths for 4 people. Tv service is one of those where you wait and wait till finally you don't care anymore and you just turn it off. Pitiful breakfast. Overpriced for the quality you expect from a plus.


Craig W, Osceola, Iowa 26/01/2021

Being a Truck driver over the road it's hard to find clean facilities n safe place I was grateful that I could park my semi at your location, only concern was no Microwave in the room ...however will return in future

"Great stay"

User 24/06/2020

After a long day of work I was looking forward to getting into my room. The general manager checked me in quickly and without a problem. She was very friendly and our interaction was a nice way to end my day. The room was clean and comfortable. When I checked out the morning clerk was also very friendly. Great staff, nice room, I will return to this hotel.

Ashunti Parris, Guest Services / Front Office at Best Western Plus Bolingbrook, responded to this review
Thanks for your wonderful feed glad you enjoyed your stay .We guarantee the same service on your return visit Thank you

"Room missing basic amenities - staff does not care"

User 24/02/2020

Imagine my surprise to learn upon using the toilet that there was no toilet paper in the room. I called the front desk asking them to bring up some toilet paper. Front desk refused to bring up toilet paper. Said I had to come down.. So I had to undress, jump in the shower to clean myself up and then walk down to the front desk to get some toilet paper. Later that night I discovered there were no cups of any kind in the room. There was a coffee maker and coffee and some opened packets of sugar - but no cups. Also only one bar of soap in the room - so I had to keep moving it from sink to shower as needed. Kind of a throw back to crappy hotels from the 70's. I asked a couple of times to speak to a manager (but there was no manager on sight while I was there). I asked for the manager to call me - still waiting for that call. This is not the kind of place that you want to visit.

Daydream33128092313, Director of Sales at Best Western Plus Bolingbrook, responded to this review
On Behalf of The Best Western Plus Bolingbrook we would like to Sincerely Apologize for any inconvenience this may have caused. We know how important it is to have the Basic essentials We would love to offer you back with a Discounted rate to make sure your Experience here is nothing short of Amazing.

"Excellent staff and hotel cleanliness and amenities for children"

User 30/01/2020

I stayed with my family and extended family and was greatly satisfied for the cleanliness of the pool the rooms were Magnificent the outside of the hotel was absolutely clean it snowed the lot was removed promptly staff was amazing went above and beyond to help out when needed assisted with some problems from my extended family that exceeded my expectations from a staff their conduct remained always professional and courtesy was very happy overall with my stay and would definitely go back and plan on going back

Ashunti Parris, Guest Services / Front Office at Best Western Plus Bolingbrook, responded to this review
We Would love to see you Again Thanks for your lovely review We Guarantee Great service

"Don't think twice. This is the place to stay!"

Adrianne S, Phoenix, Arizona 06/01/2020

From check in to check out, the staff is very pleasant and professional. Rooms are always clean and well stocked with amenities. Sparkling clean pool. I have stayed here three separate times and have always felt like family. This place deserves the phrase, "Welcome home".

Ashunti Parris, Guest Services / Front Office at Best Western Plus Bolingbrook, responded to this review
Thanks for your feed back Yes You are Correct we are a home away from home

"Clean, Value, Friendly Staff. You should stay here."

raynahr22, Saint Louis, Missouri 26/12/2019

I was surprised to find such a treasure at such an affordable price. The staff was friendly and helpful. I've added this one to my list as a must stay when in the area. Theses days it's helpful to have breakfast before you leave the hotel and a good breakfast is waiting for you here. Add this one to your list for the next time you're in the area.

Daydream33128092313, Manager at Best Western Plus Bolingbrook, responded to this review
We appreciate your Positive feedback it is Our Pleasure to give our Guest a Wonderful experience.

"Very low standards for a "renovated" hotel"

User 26/12/2019

We were given the incorrect room at check-in stating that our reservation confirmation was incorrect because their computer would not change our reservation to later find out that they had already given our room to someone else and we got bumped to a lower quality room (we reserved a suite with a separate bedroom, we revived a king with a pull out). We were told there was nothing they could do to help the error. The room we were given had chips and candy in the pull out sofa. Once we seen the room was dirty we requested to be moved. We were given a room with 2 queen beds. The blinds were broken and the spot lights that were projected on the building shined right through our window. The water would not get hot and the shampoo bottle was empty. We would not stay again.

"Great stay"

User 15/12/2019

Stayed one night on way to Shedd Aquarium. Only 30 min away. Staff was super helpful and kind. Breakfast was good for a continental breakfast. The pool looked very nice unfortunately not enough time to use it.

"Excellent place"

MikeandDebbieszk, Greeneville, Tennessee 11/12/2019

This is a great place and excellent value for the money. Other motels could benefit from how this place looks and the cleanliness and excellent care from the staff. I have stayed in higher priced motels that don't hold a candle to this place. Would drive out of my way to stay here

"I would come back"

User 09/12/2019

Love the room comfy beds linen soft breakfast great. Come to Bolingbrook for my moms 75th surprise birthday party. Easy access to I55/ 355 30 mins to Midway Airport. Parking lot a little rough but safe and clean

"Clean and well cared for facilities"

zeng180, Germantown, Wisconsin 15/11/2019

The overall experience was very good. The hotel was very clean, bathroom well maintained, and the room spacious. The hotel was quiet at night allowing for a good sleeping experience. The breakfast available in the morning was hot but food selections are just the typical items.

Daydream33128092313, Manager at Best Western Plus Bolingbrook, responded to this review
On behalf of the Best Western plus Bolingbrook we would like to Thank you sincerely for your very positive feedback. It is our pleasure to make your experience here delightful. Thank you kindly

"Excellent staff and fresh facility"

Ray K, Indianapolis, United States 07/11/2019

Coordinated a group of 50 rooms. Staff was very accommodating, easy check-/out, great breakfast and the facilities/rooms are all newly refreshed. I will certainly recommend that our group use this facility next year for our annual event. Thanks for a great experience.

Daydream33128092313, Director of Sales at Best Western Plus Bolingbrook, responded to this review
Thanks so much for your wonderful feed back we really enjoyed having you and also your Group. Excellent service is what we aim for here at the Best Western Plus Bolingbrook. Please consider us in the near future. Thanks Ray Sincerely Ashunti P


Kevin S, Beaver 25/10/2019

This was a great choice for a hotel for the 3 days we were in Bolingbrook IL. Comfortable, convenient, clean. We enjoyed our time. Great location, quiet. Would stay here again when we are in the area.

Daydream33128092313, Manager at Best Western Plus Bolingbrook, responded to this review
Thank you for your feedback we Appreciate your business

"Great place"

fitnessrx, chicago 22/10/2019

Bob (who doesn't look like a Bob) the manager was great. Very understanding and very reasonable. While waiting in line Bob dealt with an irate customer whom had used a 3rd party website to book her room. Bob was very understanding and remained calm through a litany of insults, while working with the 3rd party booking site to get the angry customer a refund. The rooms were clean, the pool was warm, and the complimentary breakfast hit the spot. I am mostly impressed with Bob, his staff, and their willingness to make our stay as comfortable as possible. Highly recommend and will book again next time we're in town.

"Great place to stay."

yammtee, Aledo, Illinois 13/10/2019

We will definitely stay here again. Super clean and comfy. I recommend to all of my friends and anyone else. Staff was awrsome. Bed and room were perfect. Enjoyed it very much. Could have stayed longer.

Daydream33128092313, Manager at Best Western Plus Bolingbrook, responded to this review
Thank you for your Wonderful review we are Very Happy you enjoyed your stay. We look forward to seeing you here again.

"A little hard getting there."

Vera S, Bonne Terre 12/10/2019

You have to drive thru a construction area and light industrial. It is a very zig zag entrance A highway. runs in front. The hotel itself was very nice. No problem with that. Clean and comfortable. There was a noisy patron that made me uncomfortable. You need to get there early for a hot breakfast.

"This is NOT a non smoking hotel!!!"

littlegiant2017, Saint Paul, Minnesota 08/10/2019

I stayed here 6 months ago, the hotel reeked of marijuana. It was so strong in my room coming up through the bathroom plumbing I was getting sick. This time I stayed, the lobby, hallways and room smelled of cigarettes. I asked for a 2nd room, it smelled too but not quite as bad. Came home with our clothes in the suitcase smelly. Will not stay here again

Daydream33128092313, Manager at Best Western Plus Bolingbrook, responded to this review
On behalf of the Best Western Plus Bolingbrook we would like to sincerely Apologize in regards to your experience here. We are a non smoking hotel. Smoking is prohibited ,we will use your feedback to make sure our rooms stay smoke free. I can assure you your next stay will be better. Thank you

"Excellent Hotel"

vgebhardt10, Springfield, Illinois 30/09/2019

Great place to stay. The room was very nice and we enjoyed the breakfast. We continue to go Best Western hotels because they are overall very nice and this hotel meet the mark. We will come back to this one if we return to the area.

Daydream33128092313, Manager at Best Western Plus Bolingbrook, responded to this review
Thank you soo much for your Wonderful feedback please return it is our Pleasure to serve you with our Excellent I CARE service.

"Outstanding service"

Martin G, Toronto, Canada 30/09/2019

My son was admitted to the local hospital and I had to make an unexpected emergency trip to Bolingbrook to be with him. I made a last minute booking and stayed at this property. I had to extend my stay a couple of times and the staff became aware of my situation. I stay in a lot of hotels and quite honestly, when you are asleep, they all look alike. What sets them apart is the service. The staff at this hotel has nailed service down!. Every single person that I dealt with was exceptional. I was dealing with a very tough personal situation and they all became aware of it. Every time I walked past the front desk, I was asked how my son was doing and how I was doing. They demonstrated genuine concern for our well-being. Fortunately, my son made a full recovery and I was able to come home. I will never forget the kindness and compassion from the staff. Thank you for making a bad situation better..

Daydream33128092313, Manager at Best Western Plus Bolingbrook, responded to this review
It is our Pleasure to have you stay at Best western plus Bolingbrook We really appreciate your Pleasant yet Positive Honest Feedback. We are Happy your son is doing well please return at your earliest convenience.

"Do Not Stay Here"

Rachietravels, Clinton Township, Michigan 19/09/2019

I am a business traveler and the hotel I planned to stay at was overbooked, so I was sent here for "comparable accommodations," but I received anything but that. The staff were not very professional or friendly as I would expect from those in the hospitality business. They initially charged me for one night instead of two and had to redo my paperwork when I checked in. Then I was trying to work in the lobby and the front desk staff were cursing and pushing each other while I was sitting there. On top of this, the guests in the room next to me were clearly "residents" or long term guests, as were many of the other guests here it seemed, and were loud and disruptive the majority of the night. I went to the front desk the next morning having not gotten any good sleep, to let them know about my experience and to ask to be moved for the next night. The woman working the desk was sitting on the couch watching TV and had to walk back over to assist me. She then informed me I had only paid for one night! I am glad I asked because I would gone to work and left my belongings in the room not knowing I had been checked out! She was not apologetic and did not offer to book me another night, she let me walk away from her with no attempt to make it right even after I expressed I did not anticipate being checked out and had no alternative accommodations. I do not recommend anyone to stay here. Further, I will make sure that everyone that I work with and my employer knows not to ever stay here, and I will also be complaining to the hotel I was supposed to stay at because they should not be referring their overbooked guests to a place like this.

Daydream33128092313, Manager at Best Western Plus Bolingbrook, responded to this review
We Sincerely Apologize for your inconvenience We would love to offer you back for a Free night we promise this stay to be Enjoyable.

"What? No daily housekeeping service? "

User 14/09/2019

Yep. According to the front desk they only provide housekeeping service on Thursday. Unbelievable. If you want the room cleaned and fresh towels you must request service. I've got nothing bad to say about the staff, or the quality and cleanliness of the room. Both above average. Next trip I'll find a hotel where I don't have to ask for clean towels!

Daydream33128092313, Front Office Manager at Best Western Plus Bolingbrook, responded to this review
Thanks for your feedback & sorry for the inconvenience we will work with staff regarding in house guest receiving service Daily . However it was Our Pleasure to be able to accommodate you with a clean new room ..... Again we apologize sincerely.

"Good for the price"

Willywonka33, Allenton, Wisconsin 11/09/2019

The gentleman that checked me in was very polite and courteous. He made sure my room was correct. Thankes me for being a diamond member. All staff was very friendly hotel was clean and so was my room would stay again

Daydream33128092313, Manager at Best Western Plus Bolingbrook, responded to this review
Thanks for your Awesome feed back and Thanks for being a Rewards Member we will defiantly love to have you back.

"Great Stay. Great"

User 31/07/2019

Customer Service at Best Western Plus. I had an experience greater than any other hotels in semi-urban areas. Thank you for your great customer service, cleanliness and above all your hospitality by every staff.

"Family Wedding"

Debra H, Bloomington-Normal, Illinois 30/07/2019

This is our first time staying at this BW. Beautiful exterior located more in the business park. Interior inviting and modern. Room modern clean, and up to BW excellent standards. Enjoyed our breakfast and customer staff who served to our needs. Only disappontment was customer service at desk the young man could of been new and just nervious but the woman when we departed was nice but not over friendly not our usual expectation. I guess in today's climate this may be going by the wayside. Still a BW customer.

"Shabby, understaffed"

Jmsimer, Chaska, Minnesota 20/06/2019

The room was clean and adequately maintained, so this place met minimum requirements. However, the building is old and presents a shabby appearance with scratches and marks especially in the elevator. When checking out I had to wait 15 min for someone to come to the desk. Then after checking out I noticed a problem on my receipt. It was not the desk st as offer's fault, but she had left the desk I had to wait another 15 minutes for her to come back. I think she may have been dealing with a personal nor health issue, but the problem is that during the check out rush in the morning there was only one person in the building who knew how to perform a check out. Hence my understaffed comment. Would not stay there again. chose this for location but in retrospect staying at a better place 5 miles further from my meeting would have been the better choice.

Daydream33128092313, Front Office Manager at Best Western Plus Bolingbrook, responded to this review
Sorry your expectation wasn't met. Your check out time was during our morning Group sorry for the inconvenience. We will use your feed back to better our business. Best regards

"was ok- did the job"

k_mikol, Kenosha, Wisconsin 10/06/2019

My husband and two small boys stayed here for three nights. Fast checkin and out. The deadbolt to room didn't work. Housekeeping didn't come on Friday- had to get towels from front desk who made a note that our room wasn't cleaned. There was a weird discolored gross sticky spot on carpet next to bed that we left housekeeping a note about and wasn't cleaned- we laid a towel down so we wouldn't keep stepping on it. Went to pickup a toy next to bed and a toenail clipping was laying there! yuck. So cleanliness was disappointing. Took kids to pool one evening, was a blast of chlorine when opening the door, didn't seem to be any staff to clean up after other people left towels and messes. The breakfast was hot and clean, but limited choices. Only egg option was cheese omelet, only mean option was sausage patties laying in their grease. But bagels and muffins were fresh. Coffee was from a machine- fresh brewed would have been nice. Staff was friendly but overall this hotel wouldn't be my first pick.

"Very unsatisfied"

User 03/06/2019

The hotel was alright but the service was not. We had issues checking in and the room we reserved was not available. When we got in the room there was not shower curtain or remote to the tv. The next morning there was a strong smell of gas (which made me very sick) and no hot water. We stayed 4 days 3 nights and they never came to clean the room or give us fresh towels even after we asked them to when we went out for the day. We had to keep going down to the front desk each day to get towels. This was the worst stay I ever had at an hotel. I would not recommend

"Cigarette smoke smell"

Diogo A, Cedar Park, Texas 24/05/2019

I'm never staying in that hotel anymore. The first room I got smell cigarette smoke everywhere. I asked for a new room after trying to sleep, by I couldn't due the odor. They gave me a new room, it looked better at the beginning, but it started to smell like cigarette smoke as the previous one. I checked out earlier than expected because I couldn't bare anymore that terrible odor, and the even though the hotel charged me the 4 nights.

Safari29161773340, General Manager at Best Western Plus Bolingbrook, responded to this review
Thank you for bring to our attention regarding your hotel stay at Best Western Plus On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6302261669. Sincerely, Management Team Best Western Plus Bolingbrook

"Nice Stay!!!"

Edvinzzz, Mason, Ohio 12/05/2019

Very nice hotel!!! Very Clean, Newly remodeled. I would rate this hotel 10 of 10 . Next time i will come to Chicago, i will stay in this Hotel again. I enjoyed good breakfast!!! Good location ( close of I 55)...

"Worst Hotel Ever"

lwagner78, Milwaukee, Wisconsin 29/04/2019

I travel a lot for business but this time was traveling for my sons club basketball team. We were referred here by the club and once arrived the desk clerk informed us that the carpets were just cleaned in our room and that they might be a little wet. We entered the room and it smelled like a wet dog initially and noticed the window was open and ac was off. Let the front desk know about the smell and they informed us they did not have any other rooms. We turned on AC and left for Sons game. We arrived back at the hotel and the smell in the room went from wet dog to a rotting corpse smell. Informed the desk and the gave us air freshener to spray. We looked for another hotel but all were sold out within 45 minutes. Went to sleep and in the morning my son went to the bathroom and toilet did not work. Informed the front desk and we left for the day. Get back late at night and room was not cleaned, toilet still plugged, and smelled like a rotting corpse. Front desk lady stated housekeeping was unable to clean room but she brought a plunger and plunged toilet Wich went down but was still unable to flush. She sprayed more air freshener in room who lick did not help and left. We left room looking for another hotel but everything was sold out and went back late at night to just sleep and leave. Worst hotel ever and I will never stay at a Best western or any of their affiliated properties in the future.

Safari29161773340, General Manager at Best Western Plus Bolingbrook, responded to this review
Thank you for taking the time out to let us know your experience at Best Western Plus On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6302261669. Sincerely, Hotel Management Team


David W, Phoenix, Arizona 01/04/2019

DO NOT STAY HERE! You will get more sleep staying in a college dorm than this place. A few hours after checking in the noise began. Parties in the rooms around me, the hallways and above me. Police even came and people still continued to party. I went to the front desk and asked for a refund because I was not going to stay. This was at 2am! The helpful clerk called someone and they said they would call me the next day to provide a refund because the clerk did not have the access to do it. What a surprise no one called! I called again and the clerk told me that they would be refunding my money the next day and charging the people who had the party. Next day, no call no refund. I called them again! They told me that they could not refund because I booked thru a third party. Then they said they would give me a free night and half my money back, I did not accept because I didn't stay there! Called the corporate help line, they even called the hotel, and the hotel still refused a full refund! The clerk put me on hold to talk to her GM, when she returned I asked if I could speak to the GM, and she said he stepped out. How convenient! STAY AWAY FROM THIS PLACE, THEY LIED TO ME AND HAVE BLOWN ME OFF, Don't let the renovation fool you. HORRIBLE PLACE TO STAY!

"business travel chicago land"

User 28/02/2019

This hotel is very nice. It was an old Laquinta hotel before and has been 100% remodelled with everything being replaced inside and out. The staff is very nice and internet service was fast and reliable. It was convenient for me off of I-55 as I was travelling the suburbs of Chicago for business.

"Nice room, just ok breakfast"

Jen X, Sacramento 16/02/2019

This location was a great option as we were heading to Chicago for the end of our Route 66 trip. After learning that most hotels in Chicago have outrageous nightly parking fees (some are almost the same cost of the room itself!), this location with free parking was ideal. The room was fine except for a clogged toilet which was easily remedied by asking staff for a plunger. The breakfast was just ok, not as good as other BW locations. Typically scrambled eggs are available at most locations, but this one had small discs of terrible quality eggs, the discs were stiff, dry and rubbery. There was ham as well, which is different than the typical sausage, it tasted fine. Staff was nice, room decor looked great, room was a nice temp (it was about 20 degrees outside).

"Very Pleased"

User 19/01/2019

Very easy hotel access to andafrom the surrounding roads and the interstate. The room was clean, everything worked, nice TV, bed was comfortable with various pillow densities, and the linens/towels, etc were clean, soft and nice. The breakfast was nice with the typical options. Also fresh, tasty muffins and pastries to include various quality yogurts (Chobani, Yoplait, Activa, etc.) Night esk clerk very pleasant and friendly. Overall very glad I stayed and the price was a very fair price.

"business travel"

robert w, Saint Louis, Missouri 17/01/2019

I stayed at this hotel on January 15th while travelling in the Chicago area for business. The hotel has been renovated and is very nice. Internet connection was fast and has a good fitness room. The breakfast was what you would expect for complimentary breakfast. Staff was great and very polite. My understanding is the hotel used to be Laquinta and ownership closed it down and reopened it as Best Western Plus.

"Dirty and smells awful"

Ashleyq79, Romeoville, Illinois 06/12/2017

Shower had mold on the ceiling in the corner. Room smelled like mildew. Hole in the carpet, dirty floor in the bathroom. Asked for a new room and it was worse! Reeked of cat urine or some other awful smell. Got a full refund and left. Terrible customer service.

"What a nightmare!"

User 05/11/2017

Omg this was the worst hotel ever! First off no where on the web site did it say the hotel is under constriction non did it say the pool was closed!! The ONLY reason we picked this place was because of the pool! So when I got to the hotel and checked in the guy behind the desk had ear buds in and had nothing on that would let u know he was an employee, I would have thought he was a guest of the hotel. He was very short and not friendly at all! I got all checked in and got to the room and the room had two beds just what I needed. Well one of the beds had dirty sheets. Asked for a new room and they did give me a new one however it only had one bed. By this point I was so mad I had to leave the hotel and find a new one to accommodate the fact I needed to beds! So I ended up spending $70 on this room to stay for ONE HOUR! I asked the guy at the front desk for a refund and was told my room was nonrefundable. Such a mess! I will never be back!

"Not Like LaQuinta"

Sharon W, London Mills 22/09/2017

Had booked these rooms almost a year in advance. This place has definately gone downhill. Hot tub noy working and is gross. Friendliness and helpfulness of staff is definately bad. We were supposed to have adjoining room and we ended up several rooms away from each other. Other occupants were difinately smoking smothing that smelled like a skunk on our floor. Breakfast was fair at best. Probably will not stay there again.

"Toilets don't work"

Marlene S, Ketchikan, Alaska 12/09/2017

On Saturday about 7 pm the toilet in room 129 stopped working, I went and spoke to young man at desk, all he did was give me a plunger. Later that night it stopped working again, and I think stuff from another room started leaching in. So at this point we had to use the swimming pool toilet and open to the public which was out of tissue. Especially this was very inconvenient in the middle of the night. On Sunday September 10 I again spoke to front desk, they said for sure would be fixed. I saw the plumber and the girl at front asked him 4 times to come and fix it. He never came in. Then I spoke with the Sunday evening desk clerk who said there was nothing he could. This morning I spoke with the front desk and she took of $10.00 a night for 5 nights and reassured us it would be fixed Monday. Well today is Monday and at 2:30pm I again spoke with her, she said the plumber is not coming in at all today. Therefore, I am requested a substantial reduction in our room rate for Sat., Sunday, Monday and Tuesday morning. I recieved no answer from the management.

"Not the hotel we read rave reviews about!!!"

sydnie4me, Green Bay, Wisconsin 16/08/2017

My husband booked this hotel though and read rave reviews somewhere on the internet. It does not get any rave reviews from us. I will give them the clean rooms but that is it. We booked two rooms and requested that we get the rooms next to each other. They told us they would try. It turns out the rooms were two rooms apart. We entered our room and it reeked of stale smoke. We requested a different room. So they ended up giving us two rooms together. So why couldn't they do that to begin with. That room also smelled. They sent someone in to spray. All that did was cover the smell briefly. We had towels for one person...what the heck? The air conditioner's drain must have been plugged as the water was leaking on the carpet which caused a musty smell on top of the smoke. We even saw the cigarette ashes on the window sill. The hot tub was out of order not very well guarded. The entrance area smelled of chlorine as the pool was right there and the door to the pool left was open. The parking lot was full of pot holes, not very attractive. The breakfast was nothing to write home about. It was just the paper tasting waffles, stale cereal, terrible coffee but yogurt, bananas, apples and toast. A total disappointment!!!!! I would never stay here again. And the staff is not friendly at all.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.