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SureStay Plus Hotel by Best Western Blue Springs, Blue Springs

3.0/5  - basé sur 149 notations.
701 NW South Outer Road, 64015-3063, Blue Springs, United States - Voir l'itinéraire
SureStay Plus Hotel by Best Western Blue Springs - Façade SureStay Plus Hotel by Best Western Blue Springs est idéalement situé dans le centre de Blue Springs. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Idéalement situé à proximité des principales entreprises et attractions de Kansas City, le SureStay Plus Hotel by Best Western Blue Springs est un lieu de séjour exceptionnel qui accueille aussi bien les familles que les voyageurs d'affaires. Situés à moins d’un kilomètre et demi des restaurants et des magasins, nous offrons des équipements ultra-modernes, un personnel hautement compétent et la possibilité de séjourner en plein « cœur de l'Amérique ». Cet hôtel est équipé pour vous offrir un séjour confortable et inoubliable à Kansas City.

SureStay Plus

Hotel by Best Western Blue Springs

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 149 voyageurs
Note attribuée
Excellent
22
Très bon
50
Moyen
36
Médiocre
20
Horrible
21
CONSULTEZ LES AVIS POUR
En couple En couple
28
En famille En famille
56
Escapade entre amis Escapade entre amis
12
Professionnel Professionnel
25
Voyage solo Voyage solo
15
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Customer Service Fail"

1
12/02/2019

Arrived at Sure Stay with two of my friends and wanted to rent two rooms for two nights. I specifically said two rooms for two nights and had to repeat myself several times for the gentleman working did not speak nor understood English very well. Finally, was able to get the gentleman to understand what I wanted and agreed on a price for everything. I paid for my rooms signed the papers and was given only a key for one room. I asked him where is the key for the other room? The look on his face I could tell that he just realized he had made a mistake. Knowing this was going to take a while I told my friends to go on up to the room and get some sleep since it was late. Turning back to the gentleman he then started telling me I had to pay double for another room. I told him that we had already agreed on a price I paid for it and signed already all I need is a key for the second room that I have already paid for. He insisted that I pay double, seeing that I wasn't getting anywhere I asked for him to call his manager, at first, he did not want to call his manager then finally he did, and I asked him to please put the call on speaker. He calls his manager but instead of putting his phone on speaker, so I can hear he left it so only he could hear and also talked in a different language, so I would not know the content of the conversation he was having with his manager. Finally after he finished talking he put the phone on speaker and the manager told me I had to pay double, I explained what happened again and he said yes his employee had made a mistake but you have to pay double for his mistake or he was going to call the police and have me escorted since I told him I would not pay double it was late I already paid for a room here I just want a key for my second room. So not to have trouble with the lay I left to find another hotel and before I could check in my friends called me and asked me to come get them for the room was horrible. I did not see the room, but my friends did take pictures. In the pictures you can see where they stepped on the floor for they were sticking to the floor every time they took a step. Holes was in the sheets and could clearly see the room was not cleaned other than the beds made, and new towels placed in the bathroom. You could look out of the room from the cracks around the door of the room and the bathroom door was the same. I went back to the hotel and asked for a refund which they printed off a paper for a full refund. After returning home I checked my account and found I only received half of my refund. I would strongly urge anyone to find a different place to stay.

"Good value"

4
29/01/2019

Checking in and out was quick. Room was clean, beds very comfortable. Battered lampshades need replaced. Plenty of bathroom amenities. Cheap toilet paper. Hot breakfast was included and presented well. All in all, it was a safe and clean place to stay the night. It is not fancy by no means, but it was economical and comfortable.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Jana628, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. We are overjoyed to discover the positive impression we made with our breakfast service and and you enjoyed the value as well. We also appreciate your suggestions for improvement to our lamp shade, toilet paper and look forward to impressing you during future stays.

"Bring your earplugs"

2
15/01/2019

Walls are very thin. Can hear the conversations of people in adjoining rooms. Comfortable bed, good tv and room amenities, however; very difficult to sleep when you clearly hear people in the hallways and in the adjoining rooms.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Guide61633797435, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We strive to provide a comfortable night's rest, and are disappointed your stay was unsatisfactory due to the noise concerns you describe. Safety and security are high priorities within our hotel standards for quality and we regret you felt differently during your visit. We can't wait to show you how we continue to improve based on feedback like yours.

"Went elsewhere."

2
03/10/2018

My wife and I have spent a substatial number of nights in moderately priced chain hotels over our many years together. Last Friday was the first time we opted to leave after seeing the room. The bathroom sparkled. No problem there. But, the baseboards, corners and carpet were buried in thick layers of dust. The freezer was in dire need of defrosting. The freezer door was frozen open, and our cold packs would fit. Furniture, except the top surfaces were dust covered. These are all signs of on going neglect, not a one time poor cleaning. The front desk staff was gracious and cooperative when we discussed our issues, and refunded our payment without issue. We headed on down the road.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
jimattheozarks, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.

"Almost ok"

2
07/06/2018

I was so tired when I finally pulled off I-70 for the night I could have slept just about anywhere - which was a good thing in this case. Check in was fine. The young man was professional and friendly which was also the case when I checked out. The room would probably have been ok but it had a bad smell and there was something noisy - not sure if it was an air conditioner or something outside. I had dinner across the street at an Irish Bar which called Clancy's which was actually an interesting experience. Breakfast was ok too. I guess this place would have been ok without the smelly room with the mysterious noise but, as I said, I was tired enough not to care at the time. One thing I need to learn is to book in advance (even on a road trip) because the "drop in" rate I get is usually 10% or so more than the on line sites - true here, at Econolodge and at Best Western during this road trip.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
TravellingColoradans, I am so sorry that you smelled of mold in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Clean and Comfortable"

3
20/05/2018

Just a good clean and comfortable hotel along the highway. Breakfast was standard fare nothing special. Service friendly and helpful. Moderately priced and worth stopping overnight. Would return if in the area.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
CrackerCat, We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

"Hard water and soft mattress"

3
08/05/2018

A clean and quiet hotel. Check-in was quick and easy. Easy access from I-70. Only two minor issues with my stay - the mattress was a little soft (I prefer a firmer one) and the water was a little hard. Price was fair and I slept well, despite the mattress being a little soft for my liking.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
GIVUS, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We also appreciate your feedback regarding the mattress as this will help us to continue to improve upon the guest experience. We look forward to welcoming you back during your next stay in the area.

"Front desk clerk"

4
17/04/2018

The stay was fantastic, the atmosphere was even better, the front desk clerk was the best part of the stay, she was in my opinion a remarkable person, had tons of conversations with her and was knowledgeable about the town

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for your kind words klrassi. We enjoy sharing these reviews with our staff and we all look forward to seeing you again here a the Quality Inn Blue Springs Hotel.