SureStay Plus Hotel by Best Western Blue Springs, Blue Springs

The shower and key fab weren't working. Staff couldn't open room either. Said door jam was not made properly and had to use a rubber mallet to hit something in hopes to help get in our room. Then shower was not working properly. Lastly, the breakfast was not fresh.

Guest Relations Manager, General Manager at SureStay Plus Hotel By Best Western Blue Springs, responded to this review
Dear rpaquin6, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of your room, and the breakfast. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

My son and I stayed here when he played in a tournament in Oak Grove. The hotel selection there wasn't good, so I did an Express Deal on Priceline and was given the SureStay in Blue Springs. I was not disappointed! The room and hotel were very clean. The bathroom, especially, was spotless and in great condition. We were comfortable in the room. I only wish that there had been an easy chair in the room as there was space next to one of the queen beds in the corner that could have easily fit a chair. The breakfast was adequate---nothing special but not bad either. I was able to have a biscuit with gravy and a waffle I made. However, the breakfast space isn't very big and only has one high top communal table and a couple of smaller tables that are shoved in there awkwardly. Best of all, though, was the LOCATION. This hotel is located just south of I-70 and is on the same road/area as Whataburger, Chipotle, Panda Express, Sonic, Texas Roadhouse, Olive Garden, and so much more. I was very happy with our stay at this hotel and would definitely stay here again without hesitation.

Guest Relations Manager, General Manager at SureStay Plus Hotel By Best Western Blue Springs, responded to this review
i JessHerr22, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast, location and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Our stat at SureStay Plus in Blue Springs was very pleasant. The manager and staff were very accommodating, the food was good and amenities were as displayed on website. Very good experience and I would stay there again!

Guest Relations Manager, General Manager at SureStay Plus Hotel By Best Western Blue Springs, responded to this review
Dear chrsinefareii2022, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

Front Desk was welcoming, staff are friendly. Room is clean and neat. For food: there are plenty of restaurants around, Break fast: They got good breakfast options, I would definitely stay at this place again.

Guest Relations Manager, General Manager at SureStay Plus Hotel By Best Western Blue Springs, responded to this review
Hi AndyWilson, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, convenient location, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

We had a very pleasant stay. They had ample parking for our large van. The staff was quite helpful and friendly. They quickly problem solved an issue with our television. We would definitely stay again if in the area.

Guest Relations Manager, General Manager at SureStay Plus Hotel By Best Western Blue Springs, responded to this review
Dear Laura G, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

I was exhausted and having trouble finding a hotel that would allow my dog. The staff here is so friendly and accommodating. I got a room right away and Varun helped me with some of my larger luggage. He is the best-I hope he gets a raise!

Guest Relations Manager, General Manager at SureStay Plus Hotel By Best Western Blue Springs, responded to this review
Dear E3231FHjuliaf, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

We needed a motel that would take two big dogs- over 50lbs. SureStay was able to accommodate us, plus they had a pool and hot tub that were open. I do wish they had a little dining area to eat in but I get COVID put a damper on everything. The front desk was amazing and answered all questions and were very polite to us during our stay. The free breakfast was good. Overall- great stay.

Guest Relations Manager, General Manager at SureStay Plus Hotel By Best Western Blue Springs, responded to this review
Hi Footprints749919, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.

My father passed away and I needed a hotel so I could attend the funeral. After reviewing several hotels, I called this one and received excellent service. They booked me over the phone and it cost less than all the usual booking sites. When the funeral was unavoidably detained, I called back in and received the same excellent service. I was able to cancel short notice and definitely plan to stay here when I do attend the funeral

Guest Relations Manager, General Manager at SureStay Plus Hotel By Best Western Blue Springs, responded to this review
Dear pattyvanmeter, Thank you for your valued and motivating feedback and leaving a 5 Star Review. Our team works hard to the best of our ability to ensure we satisfy your everyday needs and we are pleased to know we succeed in doing so. We will share your kind words with the staff. Please come again to see us soon!

The front desk was very accommodating when we first arrived. The room was comfortable and clean. It was handicap accessible as requested. The breakfast was adequate and warm. Our room was very quiet for sleeping even though it is right next to I70.

Guest Relations Manager, General Manager at SureStay Plus Hotel By Best Western Blue Springs, responded to this review
Hi 634darlenep, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

I have stayed in Blue Springs MO for my granddaughters college graduation. I room was clean and front desk person was very nice. I asked that I not be disturbed during my 2 night stay and housekeeping followed my request. I will be staying at SureStay the next time I visit Blue Springs.

Guest Relations Manager, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hi Kayann S, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your high review of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

Average hotel, average room with average amenities average pool and hot tub. Internet was good. Poor quality of breakfast no choices no milk no eggs no juice if you're just looking for a place to crash for the night and nothing else this might be for you

Guest Relations Manager, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Dear Tyler S, I am sorry your stay did not meet our standards. Please rest assured that we will work toward resolving the issues you had during your stay in order to prevent them from happening again in the future especially with the condition of our amenities, pool, and the tub. The breakfast service has been limited this time due to the pandemic. Our Hotel is working hard to follow the CDC guidelines, and all of our local county and state recommendations when it comes to Covid-19. We are all doing the best that we can for our valued guests. We hope to be back to normal someday soon, and we thank you for your understanding. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite seriously and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

Website stated pet fees were per ROOM per night, which is why I stayed there with two dogs. Instead, got charged per pet when checking out and they would not take off extra charge. Could have stayed at a better hotel for that price.

Guest Relations Manager, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Dear LILI D, Thank you for taking the time to post this review and for your fair and honest feedback. I apologize if there was some miscommunication about pet fee. Allow me to forward your concerns to our management team so the address this as soon as possible. At all times we will provide an efficient, friendly and helpful service to all our customers. I am sorry that we failed to do this during your most recent stay. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

We were first overcharged for the room with excuse after excuse of why. The hotel is dirty and the staff is rude. We were given a room that was occupied at first and then given a non-pet room that was covered in dog hair. All the room vents had a thick layer of dust. There were stains and some type of crumbs all over the bed sheets. The room smelled like mildew and smoke. There was a liquid stain down the back of the TV that ran forward to the drawers. Bathroom - damaged walls along the tub. Drain did not work. Dirty mirror and sink. Thick ring inside the toilet. Non of the exterior card readers worked. The pool was filthy and had some type of black debris on the bottom. When I asked for a receipt during check out I was denied and given no reason why. Non of the staff wore masked.

Guest Relations Manager, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Dear W502VQmarko, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, amenities services and with our staff- we sincerely apologize for not meeting your expectations. We will act on these complaints seriously and will fix all problems as soon as possible. We take your business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

Very nice hotel and pet friendly. A little pricey but overall a good property. Area seemed safe and secure. Staff was very helpful and friendly. Had grab and go breakfast which was rare during Covid. Also they had a pool available.

Guest Relations Manager, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hi Tom J, Thank you for your compliments on our staff, hospitality, and breakfast layout. Also, we appreciate your comments about our pet-friendly environment. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

After safety and security, the three most important factors for a stay are cleanliness, a great bed and a great shower. This hotel had them all. The staff was wonderful, friendly, kind and caring. Best smelling sheets I have ever experienced. It was close to the three events that I was in town for. Even though it sat right off of I70 it was amazingly quiet. My favorite part were the sliding doors which helped so much bringing in and taking out luggage. I use a walker and the room was set up for just such use. My only complaint, not really a complaint, more of a request, a soft chair or recliner would be a great addition to the king rooms. This will be my hotel of choice every trip to Blue Springs.

Guest Relations Manager, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Dear Jody L, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will also be working on your observation especially with the soft chairs. Our management is always happy to serve you and we can't wait to see you again! Thank you very much!

We had the displeasure of staying at this hotel the same time as a huge football group The Inner City Ducks from Minnesota. At least 20 kids, with parents and coach. From midnight when they arrived until 2 am the kids were running up and down the halls, knocking on doors, throwing ice down the hallways. I called the front desk twice, they didn't do anything. The parents were knocking on random doors looking for their kids, staff wouldn't do anything about it. Room smelled like mildew. The carpet felt so gross you couldn't walk around with no shoes on. Breakfast was disgusting. Worst hotel experience I've ever had.

Guest Relations Manager, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Dear shaebakunowski, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We apologize for the behavior that our staff showed during your stay with us. We do not tolerate this kind of behavior from any of our staff and management. At all times we will provide an efficient, friendly and helpful service to all our customers. I am sorry that we failed to do this during your most recent stay. Rest assured that it will never happen again as we will provide a better stay to our guests. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

We enjoyed our two night stay on our trip to Blue Springs to visit Powell Gardens. Everyone we came into contact with, from the front desk to the housekeepers, were very friendly. The room was clean and in reasonable shape. The popup drain in the tub was broken, but that was all. It still would have worked if I wanted a bath, but since we just used the shower, we put it up on the edge of the tub. The bed was comfortable and the furniture was in good shape. If you are not expecting 4-star service from a 2-star hotel, this place is great.

Guest Relations Manager, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

This hotel is right of of the interstate. It is quiet and the people who work there are friendly. The rooms are clean and very comfortable. We stay at this hotel frequently on our trips to see our son at college. Further, I have recommended it to friends and coworkers.

Guest Relations Manager, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hi MoCowboy, We are indeed grateful that you find our place clean and comfortable. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Thank you very much.

I stayed here several years ago during a snow storm when it was a Quality Inn and it was a great place to stay. The quality of this hotel left when the name did. I arrived late at night for a room this week. My mistake was that I should have turned around when the electric doors were out of order and I had to use the alternate front door with the door handle hanging off. Lady at the front desk was friendly. Got checked in, parked my car and grabbed my bags. Went to the 3rd floor to my room, opened the door and the bed had not been made. All the dirty linens were balled up on the bed. Back downstairs I go (while carrying all my bags) to get another room. I get the room next door so I go back to the 3rd floor. Bed was made in this room but the TV wasn't working. Blue light came on at the bottom so I know it was plugged in but I never did get a picture. Thank God it was only for one night. If I had booked this place for multiple nights, I would've checked out and found somewhere else. Bed was decently comfortable. Carpets were filthy and had burn holes. Shower barely drained. I was in water over ankle deep by the time I was done. Bathroom had nice ceramic tiles but you could feel them move under your feet when you walked. Just a huge disappointment. I felt robbed paying $80 for this room. $40 would've been more appropriate. My advice is go somewhere else...anywhere else!

Tina M, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Dear Valued Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues during your stay and I want you to know that we take your comments very seriously and are working hard as fast to address these problems in hopes of improving the guest experience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

This hotel has every amenity we needed, offered wonderful hospitality and was very clean. Hence a five star review. Our room was spacious and the bedding was comfortable. Parts of the hotel are under renovation (construction did not disrupt our stay)... so it will be even better soon! Now, to the part where it really shined... the staff. We are driving cross county and checked in late. Check-in was friendly, quick and easy. The following morning, we had to take our car to a mechanic. Checkout is at 11am, our car wasn't ready until a few hours later. The hotel manager and staff welcomed us to stay in the warmth and comfort of room past checkout... no charge. We were thrilled.

Tina M, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hi H8924IMwendys, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Has very good service and helped me with my every need I stayed here with my family and I loved staying there, they have amazing rooms and a nicely done lobby they go out it of there way to make sure I'm comfortable and always made sure are trash was taken and made sure my whole family had towels the whole time I was there

Tina M, General Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hi Josie123789, It is really nice to know that you liked the stay and services at our hotel during your recent visit. I'm so pleased that you found us a a clean and pleasant place to stay and that our services were to your liking. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!!

Just about everything that could wrong in a reservation and a stay occurred in this place. I was told one thing on the phone and got a bait-and-switch when I got there. It did not seem to take CoVid seriously (no masks, no barriers, toilet paper from previous guests, etc.). I was somewhere between discussed and fearful.

Guest_Relations_MHR, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

Traveling during covid 19. Staff did not wear mask or gloves. Check in clerk not very pleasant. He insisted I had put on reservation that I had a pet. We did not. After I got to room I double checked my reservation and it didn't say I had a pet. Room adequate. Mattress and other furniture worn. Refrigerator did work for our cooler food. There was no grab and go breakfast bag. We would try a different hotel if we stopped again in our travels.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Dear Valued Guest, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We are strictly implementing our staff to follow protocols during this pandemic for the safety of our staff and especially our guests. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

This hotel is very clean and affordable. The management team runs this hotel very well, it definitely shows with the rooms. I was very happy with my decision with staying here! The poor comments below are so false.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Thank you Reviewed by Nirp95 , your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Thank you very much.

I booked through booking.com. Booking.com stated no money would be taken out of my account until I checked in at the hotel. I cancelled my hotel stay 5 hours before check in. Max took the entire week booking, over 400 dollars, out of my account. He then was rude to me and called me racial slurs on the phone, which is very odd for an immigrant to use such harsh language in a foreign country. Further, he lied and said Corporate would send me a check, which I have never received. I have filed a fraud report with my bank and they are waiting on VISA to verify whether or not fraud occurred. When I went to confront Max Patel at the hotel, it smelled like cigarettes and there were bugs in the lobby. It looked very unclean. I am glad I didn't stay there anyway. I would not stay here if you can help it.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. We are investigating the matter and will reach out to you for further information.

We have stayed at this hotel many times and it has always been A++++ service and accommodations. Highly recommended by us, and will diffidently be coming back..Also visited with owner Max this morning over a very good complimentary breakfast and he is a top notch person all around !!!

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, Thank you for the generous review. We are delighted to know you loved our accommodations and that you were impressed with the quality of service you received. It was a pleasure hosting you, and we look forward to welcoming you back soon.

Room was clean, bed was comfy, breakfast was better than I thought it would be. Biscuits and gravy? Excellent!!! I extended my stay and was given a discounted price upfront. I was pleasantly impressed!!

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, We get inspired by the great feedback and comments we receive from the guests like you! We thank you for your support and hope you visit SureStay Plus Hotel by Best Western Blue Springs repeatedly.

This place is a complete trap. Stay far away from here. I stayed one night while in town and had a terrible experience. I paid a cash deposit and when I went to check out in the morning the employee went to check my room which I left pretty clean (I had put all my towels and my trash bagged by the front door) so I expected no issues with the deposit. He came back and told me I wouldn't recieve a refund because the room smelled of tobacco. I got angry when he went on to tell me I had to pay a $250 smoking fee and his story changed all of a sudden to the room smelling of marijuana which was definitely not the truth. I don't smoke and my gf has severe asthma. I told him he was wrong and he replied by throwing my room keys at me and my gf then went running into the back to grab what I'm assuming was some sort of weapon while cussing at me etc. we left for our own safety and called the general manager max Patel and spoke with him and was completely disrespected once again. He is a liar and a thief. I have spoken with customer care and hope that this psycho will be taken care of before he tries to injure a customer. He was definitely not emotionally stable. Please stay far away from here. Obviously there is a reason the parking lot was empty when we arrived... I will be posting this everywhere and complaining about max Patel until this is resolved and I am apologized to. UPDATE: I called the hotel the next day to see what the police had to say about the smell of the room And it turns out max didn't even call them out so I requested my deposit back and was called a redneck, cockroach, etc. I called the police and finally after having an officer on the property with me max gave me my deposit but yelled at me to the point of the officer telling him he needed to calm down. I suggest anyone that's already got a reservation cancel it or write down every issue with the room and present it to the staff right away before you check out and are charged for any damages or "smells" I hope the whole city of blue springs is smart enough to avoid scams by max Patel.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. We are investigating the matter and will reach out to you for further information.

I have stayed here twice in recent months. Both times I was pleased. Not only do you get an inexpensive price but the rooms are clean. I can't stress that enough. To be sure, my room did have minor maintenance issues (missing screws in the lamp; a loose toilet paper holder; minor scratches on furniture) but none of that is a big deal. The bed is clean, and soft, and the room was clean and didn't smell. The heating and AC work well. The bathroom is super small. But let's be honest, you really only want a clean soft bed for a good price. I will definitely be back.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, Thank you for your stay and praiseworthy words for our property. However, we apologize for the inconvenience faced by you. Hope to serve better next time.

I always stay here when I work in the Kansas City area! Great rooms great staff and very affordable rates! Whenever I stay in the Kansas City I will always stay at this location! Staff is very friendly and helpful

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We love receiving lovely notes from our guests, and it means the world for our organization. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

This one one of the worst hotels we have ever stayed in. It was filthy, it smelled, the bed was terrible and the comforter had burn holes. The hot parts of breakfast were luke-warm at best. The eggs were just cold. The air conditioner didn't work through the night so it was very hot trying to sleep, then when we started moving in the morning, it started working with a vengeance and froze us. Seriously, we WAY overpaid for this room.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guests' review.

We stayed two nights, however our room was not cleaned in between. We were told this was because we had our Do Not Disturb sign on our door. However, this sign was removed prior to the 11 a.m. check-out time, and we were told that room cleaning was only done early in the morning, which made no sense. Our stay would have been fine otherwise, but this lack of room cleaning was a disappointment.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have shared your feedback with our housekeeping team for improvement. Hope to serve better next time!

Pros: Great location (right off freeway, next to a lot restaurants and shops) Great price Very clean (especially the llobby and restrooms) Cons: Had issues with billing (was billed twice) Rooms had musty smell Harsh lighting in room Didn't have hot water one night

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, Thank you for your valuable feedback. We welcome all your comments both positive and negative. Positive comments will be used to boost the confidence our team and the critical review will be used to improve and grow. We hope you will choose us again and see our efforts.

Manager asked, you alone & expecting guests, he was obsessed w/watching cameras, he saw me at the desk, took 10 min to come check me out early, then charged 1 day early check out fee. Was uncomfortable

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, We are sad to see this rating. We apologize for your experience. Kindly let me know about your disappointments in more detail to we serve you better for the rest of your stay and in the future.

Late night stay. Was traveling, needed a place to stay for a few hours before driving back to Rolla. Rates were great. Ground floor, parking was awesome. Aaron did a great job getting me a room. Thanks!

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again, keep staying with us!

1st was not aware of pet fee until we had arrived. Room was dirty, curtain had a large burn in it. Lamp in desk did not work. Lamp shade on night stand broke. Bathroom door looked liked it had been kicked in.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for your experience, and we are confident that you will see the change on your next visit.

Staff was great, breakfast was hot and fresh, and our rooms were all clean. Located close to the stadiums and lots of restaurants nearby. Vending options limited, otherwise it's a great place and good value.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Ready to stop for night and went here pretty much a bad idea. stayed in hotels 20 plus nights the last year. weird smell in hotel room towel holder in bathroom was about to fall off the wall floor was pieced together looked like crap hair dryer was yuk dirty. got in bed had to kill a spider that ran out from under my pillow. looked along the wall behind the head board that was a bad idea. in my opinion this property is worth about $79 a night maybe.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main goal is to make our guests smile and happy, and for this, we strive each day. We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory. Your thorough comments will help us improve our services as we genuinely value our guest's review.

Reasonably priced rooms in clean, well-maintained hotel. Breakfast items are adequate and tasty. WiFi is a bit slow at times but is adequate for most work required on the computer. Front desk was helpful in answering questions and in providing a quiet room.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. We will surely forward you valuable feedback to our team for improvements. We hope to serve you better next time.

The night manager was awesome. Gave us a room on the first floor and was friendly. Breakfast host was great. She kept the food coming out fresh and was constantly cleaning the counters and tables off...very friendly

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

My wife and I checked in around 830 pm. Great value for the money. Property is well lit. Continental breakfast was great. Check in and check out was fine. Totally worth the price!! i would recommend this for anyone passing through.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
WNC2500, It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip. Kind regards, From the general manager of SureStay Plus Hotel by Best Western Blue Springs

Check in was great, very accommodating however whoever was above us decided to stay up walking around to 4am. The shower was coming out of the wall and sink in bed area could use some TLC. Water pressure was horrible and air conditioning took awhile to get room cool. Overall good stay though.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, Thank you for your stay. We are glad to know that you enjoyed the check-in and accommodations. However, we do apologize for the issues regarding noise coming from above your floor. Further, the shower was coming out of the wall and sink in the bed area could use some TLC. Moreover, you encountered water pressure issues, and ac took time to cool your room. Thank you for highlighting all the maintenance issues, and we will certainly take appropriate measures.

The room was relatively middle of the line in price as far as rooms go for this area. However, the room had a strong perfumed moldy smell from obvious attempts to cover up the humidity problems in the building. The bedding was damp and gross. The sprinkler above one of the beds was actually duct taped together. The shower safety rod was falling off the wall in the bathroom. The towel rack was rusted and would collapse if you touched it. The faucet in the tub was falling off the wall and will soon go shooting across the tub. The elevator floor squished when you stepped on it and there were numerous air fresheners tossed above the light covers to help with the smell. All in all this hotel was in very poor condition

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Mr.Jason, Thank you for completing the Trip Advisor survey. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve these concerns.

I was in town for the Chiefs game.It was a great location, right off the highway.The bathroom could have been cleaner. The floor was uneven causing me to lose my balance and fall into the wall. Room was too dark for my liking.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, Thank you for completing the Trip Advisor survey. We are pleased to know that you enjoyed the game at our location. However, apologize for the uneven floor which caused to lose your balance, and you fall into the wall. We also apologize that the cleanliness of the bathroom was not at par. Moreover, the room was dark, and it was not to your liking. We will take appropriate steps for all these issues you have mentioned above. We would love to serve you again soon!

Solid room. Clean, good a/c, comfortable bed/sheets. Work truck was stolen very early in the morning. Morning desk clerk seemed like they did not want to be cooperative when asked about security footage.

SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello, We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced.Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.You can contact on this no- (816) 220-7400.

We had to move quickly--this was to help take care of a family matter; we didn't have a reservation. But the staff treated us kindly, as if they had seen us day-in and day-out. Room was clean; had all we need.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hello Robert P, Good day ! Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We're glad you had a great time with us and we look forward to serving you again. Kind regards, From the general manager of SureStay Plus Hotel by Best Western Blue Springs

The room was nice, right off the interstate, has a TV, microwave, coffeemaker ironing board, large bathroom, minor issues baseboards, clean bed (we turned it back in pics, it was made) would stay here again.

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Nathan B, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

The checkin person was great. Room was quiet, smoke free with extra easy chair micro and refrig . I was able to use cpap medical machine without extra cords. There were a few chips in tub... but no big deal. Breakfast was above avg for 2 star with egg and sausage patties and biscuits and gravy. 3 cereals 3 juices bananas and apples and more Only downer was coffee its instant and machine was on fritz so some cups were strong and some watery It happened as I was getting my last cup no one at desk so I didn't report

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
seniortvlr, Thank you for your high rating of our SureStay Plus Hotel by Best Western Blue Springs hotel and for taking the time to share your experience! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

Awesome service and clean rooms! Def where I book everytime. Breakfast is always ready early and the pool and hot tub are a huge bonus! Spacious rooms and beautiful windows!!!! Lots of local places to check out as well!

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Hi Travel22570954237, A big THANK YOU for leaving your five star rating of our hotel. It means a lot to us that you've taken the time to share the many positive features of your most recent stay with us. Hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

The hotel was generally unclean. Our first room reeked of cigarettes and smoke even though the hotel is supposed to be smoke-free. The front desk lady graciously put us in a new, clean room even though the hotel was nearly booked. The general cleanliness of the hotel was also poor. There was drywall dust ground into the carpets, and the stairwells smelled like dogs. The third floor was dimly lit and smelled very strongly of cigarettes. The pool area was grimy, and there were used bandaids and clumps of hair scattered about. The pool was ice cold instead of being "heated" as it should have been. The hot tub felt like it had far too much chlorine. Breakfast was average. The selection of food was decent, but the food tasted okay. For what we paid to stay at this hotel, we expected more quality. The bed was clean and comfortable. There were not many complaints with the second room aside from food wrappers behind the bed and terrible water pressure in the bathroom faucet. In general, this hotel is not worth the money. The staff was very helpful and friendly, and they worked well to enrich our experience. However, their service is wasted on a filthy building. A budget motel would likely be a better use of your money.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Our group was looking for a place to sleep at the end of a long day of driving. Basically needing a bed and a bite to eat before leaving the next morning. I slept well and the room was comfortable. The hot breakfast items were lukewarm. The halls were poorly vacuumed, which was a turnoff. For a first visit to a SureStay, I was unimpressed.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Stay79691, Thank you so much for staying with us Stay79691! I am glad that you slept well, though I want to apologize for the housekeeping issue that you experienced in the hallways so that they can be quickly addressed. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

Ok hotel for the price. Beds were comfy, staff was nice. Only complaint is that the pool closes at 9pm. Couldn't even enjoy it after returning from dinner. Family was disappointed! We NEVER stay at a hotel unless there us a pool and hot tub.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
jmorga3, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are sorry to hear about your concerns. It has been our policy ever since to end our breakfast meal at 9 pm, but for the good of our customers, we will be checking on possibilities in extending it longer than what we used to. We thank you for staying with us!

The king suite was very nice spacious. It was upgraded and the bed was very comfortable. The room was on the bottom floor and close to all the amenities. The pool and hot tub were a plus and the lobby was beautiful decorated. The water pressure was just low with the faucet and shower.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Travel01273154955, Thank you for your high rating of our hotel and for taking the time to share your experience! I am glad that you enjoyed the value and we were able to provide a comfortable and convenient experience. Meanwhile, we will notify maintenance about the water pressure. We look forward to serving you again!

Blood on our hotel wall. Told front staff she told me to clean it. Refused to move our room. We had a one year old running around and did not want him touching the blood on the wall. I was fine staying in the room or even moving to a different room but she told me no and said I have to clean it its my room for the night. the pool was ICE cold. The breakfast was ICE cold. DO NOT STAY HERE IF YOU HAVE KIDS

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Culture23567866142, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. Please keep us in mind for your next stay in the area.

The beds were so comfortable, and everyone was so nice! The pool was warm, and the location is great. It's right by Denny's, McDonald's, and down the street from jack in the box! They were so nice and professional. We had left a phone in the pool room and a janitor turned it in to the front desk. We left a jacket in the hotel room after we checked out and they kindly let us go back up and get it! We would definitely stay here again!

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Madison D, Thank you for taking the time to share this five star experience with our management, staff, and future guests of SureStay Plus Hotel by Best Western Blue Springs. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We are all looking forward to your next visit and hope it will be just as enjoyable.

Arrived at Sure Stay with two of my friends and wanted to rent two rooms for two nights. I specifically said two rooms for two nights and had to repeat myself several times for the gentleman working did not speak nor understood English very well. Finally, was able to get the gentleman to understand what I wanted and agreed on a price for everything. I paid for my rooms signed the papers and was given only a key for one room. I asked him where is the key for the other room? The look on his face I could tell that he just realized he had made a mistake. Knowing this was going to take a while I told my friends to go on up to the room and get some sleep since it was late. Turning back to the gentleman he then started telling me I had to pay double for another room. I told him that we had already agreed on a price I paid for it and signed already all I need is a key for the second room that I have already paid for. He insisted that I pay double, seeing that I wasn't getting anywhere I asked for him to call his manager, at first, he did not want to call his manager then finally he did, and I asked him to please put the call on speaker. He calls his manager but instead of putting his phone on speaker, so I can hear he left it so only he could hear and also talked in a different language, so I would not know the content of the conversation he was having with his manager. Finally after he finished talking he put the phone on speaker and the manager told me I had to pay double, I explained what happened again and he said yes his employee had made a mistake but you have to pay double for his mistake or he was going to call the police and have me escorted since I told him I would not pay double it was late I already paid for a room here I just want a key for my second room. So not to have trouble with the lay I left to find another hotel and before I could check in my friends called me and asked me to come get them for the room was horrible. I did not see the room, but my friends did take pictures. In the pictures you can see where they stepped on the floor for they were sticking to the floor every time they took a step. Holes was in the sheets and could clearly see the room was not cleaned other than the beds made, and new towels placed in the bathroom. You could look out of the room from the cracks around the door of the room and the bathroom door was the same. I went back to the hotel and asked for a refund which they printed off a paper for a full refund. After returning home I checked my account and found I only received half of my refund. I would strongly urge anyone to find a different place to stay.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Citytraveler12, Thank you for sharing your experience, and I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues right away. We will look into this matter and speak with our staff a and how they are treating our guest, this is unacceptable behavior and will not be tolerated. We hope that you would consider us again in the future so we may change your views about our hotel and management.

Checking in and out was quick. Room was clean, beds very comfortable. Battered lampshades need replaced. Plenty of bathroom amenities. Cheap toilet paper. Hot breakfast was included and presented well. All in all, it was a safe and clean place to stay the night. It is not fancy by no means, but it was economical and comfortable.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Jana628, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. We are overjoyed to discover the positive impression we made with our breakfast service and and you enjoyed the value as well. We also appreciate your suggestions for improvement to our lamp shade, toilet paper and look forward to impressing you during future stays.

Walls are very thin. Can hear the conversations of people in adjoining rooms. Comfortable bed, good tv and room amenities, however; very difficult to sleep when you clearly hear people in the hallways and in the adjoining rooms.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
Guide61633797435, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We strive to provide a comfortable night's rest, and are disappointed your stay was unsatisfactory due to the noise concerns you describe. Safety and security are high priorities within our hotel standards for quality and we regret you felt differently during your visit. We can't wait to show you how we continue to improve based on feedback like yours.

My wife and I have spent a substatial number of nights in moderately priced chain hotels over our many years together. Last Friday was the first time we opted to leave after seeing the room. The bathroom sparkled. No problem there. But, the baseboards, corners and carpet were buried in thick layers of dust. The freezer was in dire need of defrosting. The freezer door was frozen open, and our cold packs would fit. Furniture, except the top surfaces were dust covered. These are all signs of on going neglect, not a one time poor cleaning. The front desk staff was gracious and cooperative when we discussed our issues, and refunded our payment without issue. We headed on down the road.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
jimattheozarks, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.

I was so tired when I finally pulled off I-70 for the night I could have slept just about anywhere - which was a good thing in this case. Check in was fine. The young man was professional and friendly which was also the case when I checked out. The room would probably have been ok but it had a bad smell and there was something noisy - not sure if it was an air conditioner or something outside. I had dinner across the street at an Irish Bar which called Clancy's which was actually an interesting experience. Breakfast was ok too. I guess this place would have been ok without the smelly room with the mysterious noise but, as I said, I was tired enough not to care at the time. One thing I need to learn is to book in advance (even on a road trip) because the "drop in" rate I get is usually 10% or so more than the on line sites - true here, at Econolodge and at Best Western during this road trip.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
TravellingColoradans, I am so sorry that you smelled of mold in your room. In the future please address immediately so that our staff will clean and disinfecting to restore the clean smell of our accommodations. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Just a good clean and comfortable hotel along the highway. Breakfast was standard fare nothing special. Service friendly and helpful. Moderately priced and worth stopping overnight. Would return if in the area.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
CrackerCat, We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

A clean and quiet hotel. Check-in was quick and easy. Easy access from I-70. Only two minor issues with my stay - the mattress was a little soft (I prefer a firmer one) and the water was a little hard. Price was fair and I slept well, despite the mattress being a little soft for my liking.

Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
GIVUS, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We also appreciate your feedback regarding the mattress as this will help us to continue to improve upon the guest experience. We look forward to welcoming you back during your next stay in the area.

The stay was fantastic, the atmosphere was even better, the front desk clerk was the best part of the stay, she was in my opinion a remarkable person, had tons of conversations with her and was knowledgeable about the town

Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Blue Springs, responded to this review
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for your kind words klrassi. We enjoy sharing these reviews with our staff and we all look forward to seeing you again here a the Quality Inn Blue Springs Hotel.