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SureStay Collection by Best Western Lehigh Valley Hotel, Bethlehem

300 Gateway Drive, 18017-9076, Bethlehem, United States - Voir sur une carte
SureStay Collection by Best Western Lehigh Valley Hotel - Façade SureStay Collection by Best Western Lehigh Valley Hotel est idéalement situé dans le centre de Bethlehem. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Situé dans l'historique Bethlehem, en Pennsylvanie, ce charmant hôtel multiservices et bien équipé propose tout le confort moderne aux voyageurs d'affaires et aux touristes. Le SureStay Collection by Best Western Lehigh Valley Hotel est situé au cœur de la pittoresque vallée de Lehigh, en Pennsylvanie. Il offre un accès facile aux attractions populaires de la région et aux villes environnantes, comme Allentown, Easton et Philadelphie. Promenez-vous dans l'historique Bethlehem ou admirez l'artisanat local de Banana Factory®, du musée d'art d'Allentown ou de l'unique SteelStacks®. Les familles adoreront Dorney Park et Wildwater Kingdom, le centre de découverte Da Vinci et l'usine Crayola®. Vous pourrez également tenter votre chance au casino de Sands, à 8 kilomètres seulement de l'hôtel. L'université de Lehigh et plusieurs autres établissements d'enseignement se trouvent à quelques minutes de cet hôtel de Bethlehem. L'hôtel est idéal pour les grandes réunions et les mariages de rêve. Notre espace réunion flexible de plus de 1 200 mètres carrés peut accueillir jusqu'à 800 personnes. Les voyageurs d'affaires apprécieront les services d'affaires de l'hôtel et la proximité d'entreprises telles que la zone industrielle de Lehigh Valley, l'hôpital de Lehigh Valley, Specialty Minerals, Booch Rexroth et bien plus encore. En outre, le SureStay Collection by Best Western Lehigh Valley est à cinq kilomètres seulement de l'aéroport international de Lehigh Valley. Spacieuses et agréablement aménagées, nos 192 chambres offrent four à micro-ondes, réfrigérateur, télévision câblée/par satellite avec HBO® et Internet haut débit. Commencez votre journée du bon pied en savourant notre petit déjeuner complet gratuit et, le soir, détendez-vous en prenant un verre dans notre bar-salon sur place, qui offre également des spectacles d'animation. Les autres équipements de l'hôtel incluent la plus grande piscine extérieure de la région, une aire d'entraînement et des activités pour enfants. Passez un excellent séjour !

SureStay Collection

Lehigh Valley Hotel

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Coffre-fort
    Coffre-fort
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 1027 voyageurs
Note attribuée
Excellent
291
Très bon
290
Moyen
207
Médiocre
127
Horrible
112
CONSULTEZ LES AVIS POUR
En couple En couple
228
En famille En famille
340
Escapade entre amis Escapade entre amis
118
Professionnel Professionnel
231
Voyage solo Voyage solo
68
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"mini reunion"

4
User 15/04/2019

Met old college roommates and had a very nice time..great price, clean and great location. Good food in the restaurant. Breakfast was opuitstanding..nice place to meet up. Pet friendly..rooms are clean and def a great value.

"Clean rooms, good breakfast"

5
Scott R, Muncie 06/04/2019

The rooms are always clean and the breakfast is very good, real scrambled eggs, bacon, sausage, etc. The only downside to this hotel is they do not have guest laundry. Restuarant is excellent, just a little pricey.

"Pleasant surprise"

5
Scenic51999266749, Winchester, Virginia 03/04/2019

Booked a room based on reasonable price and good reviews. All true. Check in was prompt and friendly. Room was clean and fresh. Breakfast had a wide variety of choices and was well staffed and maintained. Special thanks to Rosa and Maria at breakfast and the young lady who checked us in on March 31. I didn't think to get her name.

"Give it 4 Stars BC of Value"

4
gidgetgoesny17, Greeneville, Tennessee 28/03/2019

Of course I appreciate new crown molding, and new furniture etc, but mainly we needed a clean, safe place to stay, centrally located, so that we could visit family who doesn't have space for guests. This place works. We arrived just before check in time at 3, but were still greeted warmly and efficiently by Bonnie at the front desk. Loved the baby grand in the lobby. Our room was clean, freshly scented, and well accommodated. If you prefer new furniture, whatever, go pay more. I haven't been to the complimentary breakfast, yet, but that's just a value bonus at this price. Unless your funds are unlimited, you should probably check this place out. It's a great value for the price in this location.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello gidgetgoesny17, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We are glad you enjoyed your stay! Thank you again for your loyalty! Warm Regards, Jim

"Management obviously does not care about its customers or representing the BW brand."

1
RyanBass, Richmond Hill, Georgia 22/03/2019

Made reservation and stopped in early on my day of arrival and was pleased to find they had a room already available for me...first impression..good.. I spend 125 nights per year traveling for work. We are a 501(c)(3) and I present our tax free exempt form at every location for 125 nights a year in MANY states including Pennsylvania, and not once have I had an issue with management denying our Federal ID number. I was told by the manager they he would not accept it that Pennsylvania did not allow him to. Keep in mind I had just spent 5 previous nights in Pennsylvania at 3 different brand hotels and as always had no problems. His response was.."well they are wrong". He tried in NO way to assist me or earn my business. I asked to cancel my reservation and he said yes and turned his back and walked away. I proceeded to another hotel, walked in presented my form and was thanked and cheeked in... I have observed the Best Western Brand really making a come back but because of poor management and customer service this hotel absolutely deserved no business.

"Loved the breakfast!"

4
User 16/03/2019

Enjoyed the room. No carpeting!! Beautiful bathroom and comfortable bed! Staff were very attentive. Older hotel but well kept. Dennys restaurant on site so no need to go elsewhere for supper after a long day of travel.

"Nope"

4
User 07/03/2019

Upon checkin we had no toiletries or tissues. The floor and mirrors were dirty. Old toothpaste in the sink. Would never go back. Didn't receive our loyalty points either. Very unhappy and the front desk said sorry your not happy but did nothing to help. Even had to fight about the price.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Flyer58558385022, I want to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Again, I apologize for the negative experience. Kind Regards, Jim

"The Best place to stay in Bethlehem."

5
Timothy F, Hagerstown, United States 06/03/2019

My fifth visit here for a business conference and this BW always delivers a great experience. Caring staff, good breakfast, great facilities. I would recommmend this for casual travel or for the perfect place to host a gathering.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Timothy F, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We appreciate the kind words about our team, breakfast and facilities. Thank you again for your loyalty! Warm Regards, Jim

"Quick Trip"

4
Thomas B, Melbourne, Florida 03/03/2019

Sure Stay Lehigh Valley has 192 rooms on 2 floors, but no elevator. An easy access hotel off Pa Rte 22 Bethlehem Pa.. Room was clean, well appointed and larger than most. The ice maker was in the hall and could be heard 24/7. With this many rooms on two floors means very long hallways. The food, breakfast and dinner, were excellent as was the staff. The only minus was the noise of an icemaker.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Thomas B, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We are glad you enjoyed breakfast and dinner and that our team was able to ensure you had a great experience! I will definitely look into the ice machine to prevent this from happening in the future. Thank you again for your loyalty! Warm Regards, Jim

"LV - BW"

5
Roam59532257729, Epsom, New Hampshire 01/03/2019

love this hotel. always a pleasure to walk into 1 of their rooms and appreciate the cleanliness and working amenities! food in the Foundry restaurant is excellent! breakfast buffet 2 thumbs up! make sure to stay here when you are in the area!

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Roam59532257729, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We are glad you enjoyed the cleanliness, amenities and the best free breakfast in the Lehigh Valley! Thank you again for your loyalty! Warm Regards, Jim

"Couples Getaway"

5
Safari15629897220, Bethlehem, Pennsylvania 22/02/2019

Great breakfast, clean rooms, staff was polite and eager to assist. The club Bar with No Name was conveniently on the 1st floor. A bit of an older crowd but it was a perfect little gateway. I would definitely consider staying again.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Safari15629897220, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We are thrilled you enjoyed your time here and had a nice time in the BWNN. Thank your for your loyalty! Warm Regards, Jim

"Nightmare at Best Western Lehigh Valley"

1
User 22/02/2019

When we checked into the "hotel", there was a wedding reception taking place. There were wedding guests smoking outside of the entrance. Yes, you had to walk right through the smoke to go into the "hotel". Check-in went fine. Got to the room and the room had a terrible odor. The "hotel" was fully booked so there wasn't any way to change rooms. We requested towels. After about an hour of waiting and NO towels, I went to the front desk and they radio the "person" to bring towels to our room. A total time of 1 hour and 40 minutes later, we got our towels. The second night, our sink was clogged outside the bathroom and the toilet was leaking. We didn't report this because it was late and again, the "hotel" was full and we have younger kids... it would have been very disruptive. IN SUMMARY, find another place to stay. This "hotel" is at best a truck stop paradise.

"Not a pleasant stay."

2
Sean E, Gettysburg, Pennsylvania 19/02/2019

Let me start by saying, when we pulled in the parking lot the hotel says Lehigh Valley Hotel on the outside of it, the only Best Western sign that I saw was a big one on route 22, so I didn't even know if it was the correct hotel. When we checked in we had a 2nd floor room with no elevator, so if you're staying here be cautious of how much you pack. Going to the room the hallways are older looking, the steps going up are dirt and carpets didn't seem to clean. Got to the room, walked into laminate floors that, which was different. After unpacking and settling in, having our shoes off the laminate floor was very crumby and dirty, so you had to walk around in socks. The pillows on the bed were horrible, the bathroom sink still had hair in it and the tub drain stop was totally broken. So all in all I wouldn't recommend this hotel.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Sean E, Thank you for the review about your stay here. I apologize for not meeting your expectations. Your feedback provides us the opportunity to address and correct areas that need improvement. Warm Regards, Jim

"nice quality stay for little $"

5
daydream337, Milford, Pennsylvania 18/02/2019

Overall this is a great hotel for the price. We found the hotel easily, it is very close to the highway exit with good restaurant choices minutes away. Also there is a Wegman's a couple minutes away which we needed because we forgot a few of our morning br necessities lol. There is plenty of parking close to the entrance and we even parked on the side later which had easy and close access door to our room rather than walking through the hotel halls. Check in was quick and easy without any issues, they did mention no elevator access for the second floor but that wasn't an problem for us. The room itself was clean and spacious, warm and they even delivered on our request for extra pillows. We had the deluxe king that comes with a couch which proved handy. It was nothing fancy but still a very clean, comfortable and quiet room. The free breakfast has plenty of choices for all to find something they like and the coffee is great. We will stay here again next time we're back in the area.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello daydream337, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We are thrilled you enjoyed your time here and intend on returning. Thank your for your loyalty! Warm Regards, Jim

"Glad I stayed in room 128"

1
994coreyb, Windsor, Pennsylvania 16/02/2019

Glad I stayed here. Wow is all I can say about this one. This is probably the worst hotel that I stayed at since my Army days. These pictures say it all. I can't believe this hotel is actually affiliated with a franchise. This hotel screams of a struggling family business that was once a nice place after WW2 then the grandkids inherited it where the downward spiral took stranglehold. Look at the website and look at these pictures. Stark contrast and very deceptive portrayal of satisfactory accommodations. What the pictures don't show is the water in this room is hot to the point it's a safety issue with scalding water that will burn you. After your scaldingly hot shower you can retire to your creaky bed where you can feel the draft of the door that leads outside. Have no fear as the heater works well to heat up the room and is so loud it drowns out the drunks who are outside the door all night smoking cigarettes and being loud. If you are into cords that are hanging out all over the place complimented with mold, rust, warped wallpaper, and shoddy craftsmanship, then this is the place for you. On the bright side, the staff were polite but I somehow felt sorry for them as they have to apologize for this place on a daily basis. That has to put a level of workplace stress on a person that I will never know. How does a house cleaner clean a place that is fundamentally nasty? You can't polish a turd. It you don't like this review, don't have a an establishment in such poor conditions. You rent rooms for $110 a night, so you can afford to invest into better materials. You sure aren't investing in an elevator.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello 994coreyb, First, I want to thank you for your feedback. I also wanted to thank you for speaking with me yesterday to provide more information which will help avoid future occurrences. We are working diligently to make the necessary improvements and will be starting our full room renovation very soon. All of the issues mentioned will be addressed in full. Kind Regards, Jim

"General Manager doesn't care"

1
ralphw412, n ridgeville, United States 11/02/2019

If you want to be yelled, screamed and belittled. Be humiliated and cussed at by employees I suggest staying at this hotel. If you want a staff including the General Manager who cares nothing for the customer then I suggest staying at this hotel. What a terrible experience. I will not stay again and will follow up with Corporate. You will be lied too if anything goes wrong with your stay

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello ralphw412, First, I want to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. I'm sorry I was unable to resolve your issue when we met, but I did need to follow the proper course of action based on our conversation. Appropriate conversations were had with the team and a thorough investigation was completed. Again, I apologize for the negative experience. Kind Regards, Jim

"Clean & Friendly"

5
User 02/02/2019

I stayed 2 nights in a different hotel which was filthy and just a horrible experience. I stayed 2 nights at The Best Western and it was AWESOME! Clean, comfy bed, and close to my place of business. I will stay here again!

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Camper29406454943, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We are thrilled you enjoyed your time here and intend on returning. Thank your for your loyalty! Warm Regards, Jim

"ok stay ok staff"

3
User 02/02/2019

some members of the team were argumentive and not helpful. the bar drinks were grossly overpriced especially for takeout. was charged $36 for 6 12oz cans of twisted tea to take to my room. shuttle transportation is not for everyone. sometimes no shuttle service at all.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Meander09410719373, Thank you for the review about your stay here. I apologize for not meeting your expectations. Your feedback provides us the opportunity to address and correct areas that need improvement. Warm Regards, Jim

"Best Bethlehem Gitel"

5
User 27/01/2019

If you want a place that is the best for a great price, fantastic free breakfast and friendly staff, stay here. Cleanly, friendly, great bar too! Breakfast was unbelievable. Eggs, meats, waffles, Danish, bagels, etc. Clean rooms, comfy beds.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Chey622pa, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We pride ourselves on offering the best breakfast in the valley! Our team is always willing to help any way we can. We hope to see you again soon. Warm Regards, Jim

"Visiting"

4
Locagirl1, Winston Salem, North Carolina 25/01/2019

Older hotel. The rooms were nice and big but only half renovated. Looks like they just did the floor where the bed sits. Had to push hard or kick the outside door to get it open. If you're going to renovate then do it all the way instead of half ass. Breakfast was good. Ate dinner at the restaurant the first night. Pretty pricey but the staff was friendly. I may stay here next time I come back but get a upstairs room. I could here people outside talking. Could smell the cigarette smoke coming thru the vent.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Locagirl1, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We are just about ready to fully renovate our rooms to address the issues you mention. We appreciate the kind words about our team. Warm Regards, Jim

"PA trip"

4
User 24/01/2019

Originally scheduled to be in Pennsylvania for five days I found myself there for four months for work. Sure stay collection by nest western Lehigh valley hotel was able to accommodate my over stay. The only issue I had was housekeeping not always daily and sometimes when it did occur they would forget coffee or a towel or not change the sheets or pillow cases. Overall I was satisfied.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello Tommy F, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We understand things change with work and I'm thrilled we were able to accommodate you. Our team is always willing to help any way we can. We will use your feedback to focus on areas to put in some more effort to avoid future occurences. Thank your for your loyalty as well! Warm Regards, Jim

"Breakfast "

5
melissa m, Massillon, Ohio 14/01/2019

My husband and I typically spend half-a-dozen nights a year at the Best Western. It is an older property with some of the corresponding glitches but we have always found it to be comfortable, quiet and well cleaned. This review is to give a shout-out to the breakfast crew. They always have a well-organized, endlessly replenished spread. Early or late, the food is hot and appetizing. I also appreciate the fact that options are workable for low carb or gluten free diets. Well done to the efficient crew.

Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
Hello melissa m, Thank you for the review about your stay here at the Lehigh Valley Hotel & Conference Center. We pride ourselves on offering the best breakfast in the valley! Our team is always willing to help any way we can. Thank your for your loyalty as well! Warm Regards, Jim

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.