Best Western Hotel Wilderness Trail Inn, Barbourville

Older hotel but very clean, super friendly staff who handled a large group like champions. Ice machines didnt work but only complaint. Breakfast was good, large selection. Parking lot well lit and clean.

Linda Belile, General Manager at Best Western Wilderness Trail Inn, responded to this review
On behalf of our team, thank you for the kind review. We strive to deliver a clean, comfortable stay combined with outstanding service to each guest; therefore, we appreciate you noticing our efforts. If you are in the area again, I hope you will come back and stay with us.

The hotel far exceeded my expectations. The breakfast was wonderful. The meatballs were awesome. My daughter loved the waffles and hot chocolate. Their coffee was great. The room was clean and very big. The staff was very nice. We will stay again when we are in the area.

Linda Belile, General Manager at Best Western Wilderness Trail Inn, responded to this review
We are delighted that you had an outstanding stay and loved all aspects of our hotel. Thank you for the excellent rating and we look forward to hosting you again if you are in our area.

The room I was given was the wrong room at first, but the clerk that checked me in was super professional about it and made it right. It actually wasn't her fault, it was Orbitz. She made it right! Awesome service! Very happy customer. Will come back again!!

Linda Belile, General Manager at Best Western Wilderness Trail Inn, responded to this review
Thank you for the kind review and for the rating. I am pleased to hear that issue was resolved. If you are in the area again,come back and stay with us.

this was a stopover on the way back from Tennessee to Ohio after riding motorcycles for 6 hrs this was a welcome break. the hospitality from your staff was excellent, the rooms were comfortable.and clean

Linda Belile, General Manager at Best Western Wilderness Trail Inn, responded to this review
Thank you for kind words about our hotel and staff. Your satisfaction is our highest priority and we are delighted that you enjoyed your stay with us.

Clean rooms and grounds, great beds and shower, delicious coffee, and great staff! The little outdoor sitting areas and outdoor pool were much needed after a long drive! Will definitely stay here again!!

Linda Belile, General Manager at Best Western Wilderness Trail Inn, responded to this review
We are delighted you had an outstanding stay and you loved all aspects of our hotel. We look forward to seeing you again if you are in our area

Pretty good rate for 1 nite... the staff was awesome. the decor was comfortable and we enjoy 1st floor back up to the door kind of places. The back was as Front desk advised-- quiet and tree lined. Good quality Micro-FRIDGE too.

The staff is amazing. You don't get service like that much anymore it seems. The rooms are a little dated but some updates have been made. Beds were comfortable. Room was clean. I would suggest that you request a room on the backside of the hotel bc it was much quieter than our friends rooms in the front. Coffee in the lobby was good. I didn't make it to breakfast but the kids loved it. If I ever find myself in the area I would certainly stay again.

Linda Belile, General Manager at Best Western Wilderness Trail Inn, responded to this review
Thank you for staying with us during your child's recent swim meet and for taking the time to complete the survey. I am pleased to know that we meet your expectation and you enjoyed your stay. We strive to give our guest a memorable experience. If you are in our area again, come back and stay with us.

The able in my room had cup rings left on it. Bath tub had some kind of blue stuff on bottom, once i ran the shower it washed away. Was told Breakfast was at 6 but nothing was there. They gave you ear plugs because traffic noise is loud.

Linda Belile, General Manager at Best Western Wilderness Trail Inn, responded to this review
Thank you for staying with us and for taking the time to complete the survey. I do apologize for not meeting your expectations during your stay. I do understand the importance of a clean and sanitized room. Our rooms are cleaned, inspected and sanitized daily. The front side of our property is located close to a highway, therefore as a courtesy to our guest that are light sleepers, we place earplugs in all the room located on the front side of our property. Our breakfast hours are from 6am-10am daily and we do our best to have breakfast ready by 6am. If you are in our area again, I hope you will come back and stay with us.

My daughter was attending a female wrestling camp over the weekend. This hotel was the one that was recommended for us to stay at. Very friendly staff all around nice place to stay. Have a few maintenance issues with the stairs closest to the office and pool. Other then that this was a very convenient and nice sage hotel to stay at.

Linda Belile, General Manager at Best Western Wilderness Trail Inn, responded to this review
Thank you for staying with us and for taking the time to complete the survey. I am pleased to know that we meet your expectation during your stay. If you are in our area again, we hope that you will come back and stay with us.

Like the old saying goes if you don't have anything nice to say don't say anything at all. I've never stayed at a hotel that offers it's guests earplugs in their room to fall asleep with . The toilet is too low to the floor. No comforter on bed . Bare bones not worth the $124.00 paid if you ask me

Linda Belile, General Manager at Best Western Wilderness Trail Inn, responded to this review
Thank you for staying at Best Western Wilderness Trail Inn. We appreciate your feed back. I am sorry to hear that your stay here did not meet your expectations. We take great pride in providing our guest with a good nights rest during there visit with us. We place earplugs in our rooms closest to the road to help eliminate the road noise to our guest that are light sleepers. Once again, I am sorry that we did not meet your expectations but if you are in our area again, I hope you give us another try.

I found the room to be very clean and sanitized, which during this point in time is very important. The staff was friendly and very helpful. I would recommend this hotel. I have stayed there twice and found the cleanliness to be very consistent.

Motorcycle adventure. easy access location. Good restaurants in the area. Everyone very nice. Would come here again. Staff very helpful and friendly. A lot of good roads near by. Clean pool. Grill out back.

Very impressed with the cleanliness and upkeep of this location. The front desk team very attentive and helpful. Even in these Covid-19 times. The exterior maintenance and ground keeping made for a very peaceful surrounding. The room was spotless no streaks on mirrors, crisp linens, not even a corner cobweb

I had a power outage and needed a room for at least a night as I wanted to potentially work and get a hot shower, connect to social media for a little bit. I had no other choice for hotels as BW was the only option in this small town. I was completely thrilled that my only option was such a pleasant one! Very friendly staff, accommodating, clean updated rooms. Only complaint would be size of pillows. Definitely not enough pillow action going on. Fortunately, I always have my own!

Room was clean and well equipped. I would advise that you book your room so you will be located at the back of the hotel to get away from the noise coming from the highway in front of the hotel. The breakfast area is small, but the food was good.

We always enjoy our stay at the Best Western Wilderness Trail. The staff are always helpful and very friendly no matter what time you call or show up. The rooms have been renovated and are very clean.

Stayed overnight for the Daniel Boone Festival, just hubby and myself. Front desk staff was so kind and welcoming both when I called originally and during check in. Room was large, clean, and comfy! The king bed was unbelievably comfortable. The room has a mini fridge and microwave which helped us out for dinner since we got back so late. They even had complementary ear plugs for light sleepers because they are near a road. However we didn't even need them because there was very little noise. We slept very well, had some of their wide selection continental breakfast, and was on our way - but not before I stopped in at the front to let them know we'd enjoyed our stay and say goodbye to some rather nice folks.

Nice hotel and friendly staff. This hotel was centrally located to what we was doing the next day. It was nice and clean. Small breakfast choices, but overall was a great hotel. Will use this hotel again when traveling that way.

Everyone from the front desk staff to cleaners are friendly, courteous and helpful. They go above and beyond to be welcoming and seek to meet the needs of their guests. It was a good place to stay for a week of business travel.

Absolutely the cleaniest motel we have ever stayed in!!!! And the staff is very helpful and friendly! The breakfast is good !!! The price is very reasonable!! A very well kept establish inside and out!

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Ms. Teresa S. Thank you so much for taking the time to comment about your recent stay at our property. We are truly appreciative of the kind words but then confused that the rating is a one (1) for overall experience. Is there something we missed? Should you have the time, perhaps contract me directly so that we can discuss this further. Or better yet, perhaps a return visit so we can talk in person, Either way, I hope to hear from you soon.

Checked in at Best Western for my nephew graduation from Union College. Go Bulldogs! Best Western was close to Union College and restaurants within driving distance. Location was easy to find great location off the main highway. Clean exterior of building

We have stayed at the Best Western in Barbourville 9 times in the past 4 years. Each time we were very pleased with our stay. The hotel is clean and well appointed, the staff is very helpful and friendly. This is the closest hotel to where our family live so each stay was several days and we were always impressed by the cleanliness of the facility and the way that the staff goes out of their way to make our stay enjoyable.

Have stayed here previously and it was just as nice the second time. Rooms are very spacious and well maintained. Staff is very friendly and the complimentary breakfast was wonderful. Close proximity to the Cumberland Falls.

Clean rooms non smoking was not smelly,last 2 rooms left, Great front desk service.Ample breakfast clean surroundings.Dont speed in the town very highly watched impressed with the number pulled over,good presence

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Rick T, We greatly appreciate you taking time to post a rating and comments regarding your recent stay at Best Western Wilderness Trail Inn in Barbourville, KY. Guest satisfaction is our goal and when we receive kind words and a high ranking it acknowledges our efforts. We hope you may have reason to come visit us again soon. TDB

Stayed at this hotel for a visit to Union College which is a convenient location. The room was very clean & the beds are very comfortable. We needed to check out a day earlier due to the weather & the staff at the front desk were so helpful in helping us make our decision. We would definitely choose to stay at this hotel again.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, Thank you so much for taking the time to post comments and rate your recent stay with Best Western Wilderness Trail Inn located in Barbourvlle, KY. We appreciate your kind words and high rating. We hope that your visit to UC was a good one and that you may become a member of our extended Union family. We look forward to many return visits. TDB

This hotel has a very hospitable staff who is very kind and pleasant to talk with. The hotel itself is just ok. It serves the purpose for a place to sleep overnight. The furniture, decor, flooring and bedding need some improvements but overall it would serve your need.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, Let me apologize for not meeting your expectations during your recent stay with us. Customer service is something each staff member strives to insure. Renovations are always ongoing. The carpet was just recently replaced and the furniture and bedding is next on our list. We hope you might give us another chance. Perhaps we will have some of the new items when hopefully you choose to return.

Th e beds were very comfortable for double beds. We were in town for a college Archery Competition, the Best Western Wilderness Inn was very convenient to Union College. We needed a laundry for the uniforms and the clerk was very helpful to give me directions to the local laundromat.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, Thank you so much for taking the time to post comments about your recent stay at our property. I apologize for my delay in responding to such. We are appreciative of the kind words and high rating. Guest satisfaction is very important to us and each staff member strives to insure our guest of the most pleasant stay possible. We hope you find yourself back in our area again soon.

Comfortable beds and clean rooms. It was a great experience and we will continue staying here in lieu of driving to Corbin, 13 miles away, when visiting Union College. This is a different hotel than it was two years ago. Disappointed that it was a little over $100/night but it is the only hotel in Barbourville.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Sherry P, Thank you for taking the time to post a review regarding your recent stay at Best Western Wilderness Trail Inn in Barbourville, KY. We are happy that you approve of our latest renovations and changes. Union College parents become part of our extended family. We look forward to your next visit.

This hotel is 2 story, opening outside doors about 1/2 smoking (back side) and 1/2 non-smoking(facing the road). We asked for quiet, non-smoking, first floor. We got a very smoking room, facing away from the road, first floor. Well, NON-smoking was the most important item. So even checking in early they only had a 2nd floor non room. It was clean and spacious. The desk clerk was nice when I came back and said that room is on the smoking side and THE most important part of our needs. They have a very small room for a very basic breakfast. The nicest part was the outdoor pool and area. There was some traffic noise from the road but the AC ran well and filtered most of it.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, So sorry that we were unable to provide you with a more pleasant stay. At present, we have only six rooms designated for "smoking". Three on the front side, upstairs and three on the back side, downstairs. We have a work crew that has stayed with us for years and also year round which helps us drastically during the winter. This is the reason we have the six room available. I can only assume that you may have been above one or beside one and I apologize for any discomfort. We will use all your feedback to see about making changes to better accommodate yourself and other future guest during. Perhaps you will find yourself back in our area again and will give us another try. Call me directly so that I can assign a room that will meet your needs.

Wreaked of cigarette smoke, first room listed as non smoking asked for a second it was worse, I guess it was a smoking room. Desk clerk said they had just changed some rooms. Did not stay. The attendant knew we were looking for a non smoking room, so not sure he would choose another room which was worse than the first, which was supposedly non smoking. The loony smelled of smoke, which he blamed was coming from the people at the pool.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Mr. Brown, We apologize for the problems you encountered when you tried to stay with us this past weekend. I was informed of such and did check to see what occurred. Please know that both rooms that you were given keys to were in fact non-smoking rooms. The Front Desk Clerks are not normally in the rooms and can only go by the info on the computer. It was not his intention to send you to a second room that had a more unpleasant odor. It is very, very hard to deter people from smoking in the rooms and especially outside. Actually, it is near impossible. I am sorry that housekeeping did not do more to try to alleviate the smell. We do have sprays that can remove a lot but walls should have been washed and all fabric items changed out. I hope that you might give us another chance should you find yourself back in our area. If you will call the motel direct and let me know you are arriving, I will make sure the room is "up to par".

I was recently in the area for work and this is the only hotel around. Check in was quick and easy. Room was very spacious. Furnishings were a bit outdated but I have stayed in far worse. Shower was great with lots of pressure and hot water. Pool area looked clean and well kept. I would stay again if I am in the area. Some fast food places around but dining options are limited.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, Let me first apologize for my delay in acknowledging you review of our property. We are grateful for you taking time to post comments regarding your recent stay at Best Western Wilderness Trail Inn in Barbourville, KY. Thank you for your rating. We appreciate your business and hope that you find yourself back in our area again soon. Renovations are ongoing with new furniture next. We expect to start before the fall but may have to do so in increments. With no bad luck, perhaps we will be done before your next visit.

Super clean! The staff are always nice and friendly and the Manager will go out of her way to help in any way possible! The staff was able to answer any and all question and if they weren't sure they would be sure to get the information!

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, Thank you so much for the kind words we received when you took the time to comment about your stay at BW Wilderness Trail Inn in Barbourville, KY. All employees strive to make our guest's stay as pleasant as possible. We hope you find yourself back in our area again soon.

For a place with outside facing doors it was very nice. Rooms were quite large and AC was quiet and did a great job keeping the room cool. Very clean and appropriately stocked with bathroom supplies. Staff was very friendly and helpful. Recommended.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear DKPuck, Thank you so much for your kind words that were given when you made time to post comments regarding your recent stay at Best Western Wilderness Trail Inn. When we receive such along with a high rating, it acknowledges the staff's hard work. It is every member's wish that we provide our guest with the most pleasant stay. Hope you find yourself back in our area again soon.

Overall, we were very satisfied with our two night stay. The room was clean and everything in the room worked. The staff were friendly and helpful. It would have been better if they offered a hot meal at breakfast in addition to the continental breakfast.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Patron, We are very appreciative that you took to the time to comment on your recent stay at our property. I apologize for my delay in responding to such. I also would like to be able to provide a hot meal for breakfast be due to our limited space and no real "kitchen" facilities, it is just not possible. We will continue trying different things and adding more hot items when some proposed changes are made.

Great place to stay, everyone was very helpful and pleasant to be around. Even the other guest were nice. the personal helped when I needed directions. I will be back later this year and will definitely stay here in Barbourville KY.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron: We are glad to hear that you plan to return. We look forward to again extending our hospitality. Thank you so much for taking the time to comment on our property and your recent stay. Guest service is very important to each and every staff member. We also agree that our visitors are some of the nicest people you could want to meet. See you soon.

I always chose to stay here when working close to this area.The staff are always welcoming. Rooms are clean and bed is comfortable. The location of this facility makes it easy for me when working a 50 mile radius.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Ms. Smith, Thank you so much for taking the time to post such kind words regarding your recent stay at our property. I apology for my delay in responding to such. Superior guest service is our ultimate goal and what the staff strives to achieve. We are glad we have been able to accommodate your needs and look forward to your next visit.

Wonderful hotel with pleasant staff. Room and reservations were correct. Staff were interested to be sure that we has a good check in. They called a few minutes after check in to make sure that we were comfortable. The room was clean with a microwave and a refrigerator that had a freezer compartment that actually worked. Breakfast served good food and drink breakfast,

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, We greatly appreciated you taking the time to comment about your recent stay at our property. Kind words from a valued guest keeps the staff motivated. It is our goal that each guest have as pleasant a stay as possible. We look forward to a possible return visit and hope it will be soon. Thank you, again.

The staff was very friendly and made sure that we had everything that we needed. Breakfast was provided which is a perk when you have hungry children! The housekeeping staff was amazing they went above and beyond to make sure we were comfortable!

The staff was absolutely AMAZING! My child attends a private school, so he had to go to school regardless of the weather! We were flooded out and the place was amazing! Breakfast was great and the place was so clean!!

Affordable, clean and pleasant! I would recommend this place to friends and family. The bed was comfortable, and the hot tub was pleasant. My room was non smoking and smelled very clean. The staff was friendly, and the breakfast was simple but fine.

Noisy highway is a bit annoying but it's not a bad option considering the rural location. They do provide ear plugs to compensate for the noise but who really wants to do that.. I'm not sure what other options are in the area.

Stayed here many times and room is always clean and comfortable. Staff is always helpful and friendly. Easy access to 25E, restaurants and Wal-Mart. Have stayed here in July and used the outdoor pool. Also enjoyed the free local news papers.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, Thank you for taking time to rate your recent stay at our property. I am a bit confused as to why the overall was so low when individually the ratings were higher. We are a small property in a rural area but strive hard to make each guest's stay as pleasant as possible. We hope you will return soon. Please identify yourself so that we can discuss this further. Have a great New Year.

Nice clean hotel, with very courteous and helpful staff. Would definitely stay again, and would recommend to others. Good continental breakfast items in addition to hot waffles and microwaveable entrees.

Have stayed at this location more than 5 times and have NEVER been disappointed...The Hotel Clerks go out of their way to make sure you are comfortable ..and are available if you need them for anything..

my college is located here and i come back for homecoming. i always stay here because it is convenient, clean, nice features and helpful staff. wouldn't stay anywhere else. i look forward to returning next year.

'this was a very lean Hotel, the staff was courteous, and they had a nice outdoor area around the rear of the hotel with benches to sit on away from the traffic. I would stay here again. Our room was on the road side which was a little bit noisy when we slept but they did provide ear plugs for us.

My husband and I were visiting this area of Kentucky with friends for a few days, and this BW was in a good central location for us. The staff were friendly and eager to help, our rooms were clean, and the beds were comfortable with good pillows. The shower was also good with lots of hot water. The breakfast area was clean but very small. The selection was pretty limited compared some of the BW locations - yogurt, instant oatmeal, juices, milk, boiled eggs, the make-your-own-waffles as well as bagels and toast. A sign over the microwave indicates that an additional item is available by asking for it at the front desk. We did this one morning and it was a pretty good microwavable Jimmy Dean sausage, egg and cheese biscuit. We experienced no problems with the WiFi while we were there. Just a couple of notes. If you have mobility issues at all, you might need to request a handicap accessible room as our toilet was not much higher than in a kindergarten classroom. If one has bad knees, it would be a bit of a challenge to get up and down. Our only other issue was our 2nd night. Our bathroom had a very strong smell of cigarette smoke when we came in for the night, even though ours was a non-smoking room. I called the front desk and James said the room above us was a smoking room and sometimes when they smoke on the balcony, the smoke will drift down to the first floor??? When we turned on the a/c and the fan in the bathroom, it finally cleared out, but keep that in mind if you are sensitive to cigarette smoke. We were in room 105. We would stay here again if back in the area and recommend you give it a try if you are looking for a basic, clean hotel in the area.

We were very pleased with the appearance of the hotel, and our room. Very clean and well maintained. Convenient to Union College, where our grandson goes to school. Nice folks who work here, from reservations on down...we will be staying again.

We have stayed here several times and it is a nice place. Sometimes we have minor things like water pressure in our bathroom that isn't what we would like. The wifi internet here is absolutely atrocious. But the area this is in being located in the Appalachians is like that pretty much everywhere around. The continental breakfast is good. The staff is normally nice and helpful. The rooms are always very clean. Some have been updated more than others but they seem to be making improvements all the time. I would recommend this to anyone. If you want to stay somewhere close to Union College, this is your best bet. Pretty much the only place right in Barbourville, KY.

We had been travelling all week and this was by far the cleanest and nicest hotel that we stayed in. Staff was super nice! The rooms were in good shape, but we were told that the carpet and furniture was going to be replaced soon. They had fresh paint and exterior décor. Pool looked fabulous, even though we did not use it. Breakfast was really nice with extra touches.

On a highway in a small Appalachian town is not where it is easy to find a nice place to stay. Like most Best Westerns, this one is nicely maintained. With excellent access, great location, nice staff and well appointed rooms, you can't go wrong. The pool is very well maintained, but outside. Parking is great for extra large vehicles or the average car. The only negative I could find is the all the rooms have exterior doors. This increases the noise as other come and go, but overall it was very quiet. For its location, amenities, cost and service, you would have to drive a while to find better.

Visited Best Western Wilderness Trail Inn in August of 2017 have stayed here often. Employees are always very friendly and the inn is very comfortable. Will be returning soon you should too.Only thing missing is hottub

Clean and recently updated. Very pretty landscaping, The Staff were all very courteous and helpful. The hotel is a prime example of typical KY hospitality - I love the KY residents and their culture!!!! It is always good to return the KY state to visit all my relatives. Don't miss the Cumberland Falls Moonbow!

We had a very good experience staying at the Best Western in Barbourville, KY. We didn't use too many of the amenities, but they were available. We did get ice in the morning. We enjoyed that there was a recliner in the room.

As the rating states 3. No issues with the staff. The room was basic and clean. The staff is friendly. No issues. It's a two level hotel. We were on the first floor on the highway side. We were warned about the traffic noise. There is noise but at 3am we fell asleep rights away. We could hear the traffic in the morning no big deal. It's w*s an over night stay and was perfect for us. The other couple was at the back of the hotel and heard nothing. We were call the day before our arrive and we had both our rooms upgraded to king rooms. I would stay again for an over night stay. It's about 20 Min's from I75. But we were going in that direction. Not a bad place to stay if you are in the area.

Our baseball team and their families stayed at this hotel for a State All Star Tournament. We needed a hotel, with a pool and complimentary breakfast. This place was perfect. It was a huge place, it was very clean and the staff were great. The pool area was perfect for the group to hang out at night and order in food for our large group.

We have our family reunion every other year in Kentucky. Our family has been staying at this hotel for a lot of years. They have very friendly employees, the room & pool were very clean. They have vending machines & ice machine on both levels

We stayed one night at this property and it was a great stay. Our room was spacious, the staff were all very friendly and helpful. The breakfast was really good. The lady who checked us in told me that they served biscuits with sausage, egg and cheese, so the next morning I asked the lady who was working in the breakfast area for two of their biscuits. She went to the back area and brought me two Jimmy Dean biscuits, and she told me how long to microwave them. They were really good. We would stay here again if in the area.

We have stayed at this location several times and have always been pleased with the room, staff , ect...The front desk go above and beyond to make sure your stay is pleasant.. We love stopping on our way thru..

I stay here annually for a family reunion. Usually we have about 10 or more rooms for this event. The location is perfect for us. The service is always great. Hotel is clean. Pool is adequate. The staff is always smiling and always helpful. Nancy has become like a friend to us. We look forward to seeing her every year as well.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Valued Guest, It was so good to have your family back with us again this year. Thank you for taking the time to submit a review regarding your stay. We are grateful for the high score and kind words. I will make sure Ms. Nancy has a copy of such. Our entire staff strives to provide superior guest satisfaction and will continue to do so. See you in 2018 or perhaps sooner.

We were in town for the local BBQ competition - we were concerned that because Barbourville is a small town that the quality of the hotel would not be very good. We were certainly wrong! Very nice staff, hotel was really well maintained, and the city is really charming. It made for a wonderful stay - we look forward to being back next year!!

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear BBQ Participate, Thank you for taking the time to review our property. We do look forward to the yearly BBQ competition. I hope you scored well during the judging. It was a pleasure to be of service during your visit to our small town. We are happy to welcome you as a member of our extended family and look forward to your return trip. Happy cooking!

good location to funeral home. hotel staff very helpful . good directions for food, food was good. would not stay at this motel again.parking lot and stairs where muddy due to construction trucks and workers

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, Please accept our appreciation for you taking the time to comment on your recent stay at our property. I apologize for my delay in responding to the review. You may have noticed work going on across the highway from us. A new Tractor Supply will soon be opening. Unfortunately, the mud was from this construction site. We cleaned such up daily but with the rain and the crew sometimes returning to the motel for lunch it was a constant battle. This is not the norm but was the situation during your stay. I am sorry for any inconvenience you encountered.

The staff were very helpful !! The appearance of the hotel was very nice the rooms were great ,,,!!!! The comfort of the beds for outstanding '!!! The cleaning staff done a great job every morning the food was excellent

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Valued Guest, We are very thankful for you taking the time to post comments about your recent stay with us. I am sorry that I am a bit late on responding to such. I will make sure the staff knows of the high score and your kind words. It keeps us motivated when our hard work is acknowledged. We hope you have a return visit planned soon.

The Best Western Wilderness Trail Inn in Barbourville, Kentucky provides a friendly staff, well kept rooms, and a well managed hotel for vacation in the area or for Business in the area. If you need assistance, just ask at the front desk--help on the internet, directions, restaurant recommendations, etc.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, Thank you so much for taking the time to review out property. I apologize for my delay in responding to your comments. We greatly appreciate your kind remarks. The entire staff works hard to provide our guest with the best possible stay. We hope you find yourself back in our area again soon. We look forward to your next visit.

Very nice for a motel . Fast check in . With gap under door did find a few ants that got in everything else was good for being a motel . I used a direct bill credit card, like CLC. CLC stays do not get reward points at this location like they've do at others , So No I won't be staying again .rewards points are by stays not by dollar amount.

This is a great place to stay. The staff are top notch. Rooms are comfortable. This place has a family feel to it. I have stayed there many times to attend events and meetings at Union College. I am always pleased with the service and would recommend this place. if you want a reasonably priced, friendly atmosphere. I can think of no where else I would rather stay in the area.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Mr. Doug J., We cannot express enough our gratitude for you taking time to post comments about our establishment. The kind words mean so much. It has been our pleasure to get to know return guest such as yourself. We do consider you as a member of our extended family. We strive to make every guest feel "at home" so that they can be comfortable to return for further stays. See you soon.

We had a great two night stay last weekend (4-14 & 4-15-2017). Rooms are being remodeled. Everything was clean and the new pillows are the best! Complimentary breakfast each say includes fruit, danish, cereal and make your own waffles. There is an area behind the hotel to use for grilling out and just sitting and enjoying the foothill forest. This is the only hotel in Barbourville, so you need to book early for the Daniel Boone festival. The staff was great and we will definitely stay here again when we come to visit.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, We gratefully appreciate you taking time to post such kind words regarding your recent stay with us. Customer satisfaction is what we strive for and comments from a valued guest such as yourself make all our efforts worthwhile. We hope your return will be soon.

Attended Union College Preview Day and this was our only choice. Front desk manager was nice and professional, complimentary breakfast was good and outside entrance to room was convenient. Over-priced ($99/night) based n the quality of the room but they are the only hotel in town.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Patron, We appreciate your time in commenting on your recent stay at our property. We are indeed the only lodging within 18 miles of Union but we do not use this as a basis for setting rates. We surveyed the surrounding area properties and took an average of those comparative to us. Customer satisfaction is our ultimate goal. We are constantly renovating and trying to "up" the quality of our rooms. Presently, we are removing the outdated wallpaper and texture painting all walls. We have also started replacing furniture and have provided refrigerator and microwaves for all rooms. We hope you might give us another opportunity to serve you.

I stayed at the Best Western Bourberville KY. At check in the price was over $100.00 with tax and no discounts. I used my points, 16,000. I am a diamond member for many years, they could not find me in the computer. I had to call the 800 number. While on the phone she found me in their computer. The bed was extremely firm, WiFi worked good, decent breakfast with very firm chairs. Room walls are thin, you can hear your neighbors. As a diamond member I have stayed at many Best Westerns, this 1 is over priced and over rated for having no events in the area during my stay and not much around the area to do. There are a few fast food restaurants near the property.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Sir: Thank you for taking the time to comment about your recent stay at our property. We apologize that you were unhappy with certain aspects of your visit. BW Rewards info is all set by the corporate office and computerized. There are often "glitches" and I am sorry for any inconvenience you encountered during check in. All other critiques have been duly noted and we will strive to improve. Our rates have only recently increased and before doing so we checked with other comparative motels/hotels within a 50 mile radius. After such, we did an average of the rates and thus adjusted ours accordingly. We are aware we are in a rural area but we feel we are centrally located in the midst of several state parks and other scenic terrain. Customer service is utmost in our minds and I again apologize for failing to meet your expectations.

Great hotel in a town with lots of places to eat. The rooms were large and clean. The front desk staff was great at check in and check out. It is a little pricey for a hotel with no inner corridor but they are the only hotel in town. We paid $100.00 for a Saturday night stay. I would recommend this hotel.

tdbrucie1, General Manager at Best Western Wilderness Trail Inn, responded to this review
Dear Steve M., We are grateful for you taking the time to review your recent stay at our property. We agree that we have a great little town here. Our staff will continue to work toward making each guest's stay being as pleasant as possible and hope that you might find yourself back in our area again soon.

Best Western in Barbourville may not be extremely luxurious, but it has everything you need. That makes is above others is the individual personal service that the staff provide to you. They are SOOOO NICE! They give a courtesy call to your room after you check in to make sure everything is okay with your room or if you need anything. The continental breakfast is good with the BEST COFFEE ... very good! Every single staff member treated me like I was family staying in there own home ... so wonderful! I'll be going back there again!

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Ms. Karen Sue: Thank you so much for your kinds words. So sorry for my delay in responding to your review of our property after you have taken time to post such. Our staff is our greatest asset. Making each guest's stay as memorable as possible is our ultimate goal. We do not offer all the "bells and whistles" but strive to provide a clean, comfortable room with superior customer service. We look forward to your next visit and hope it will be soon.

The hotel staff were more then accommodating, when upon discovering I had forgotten an item one of the managers actually went to a local store and picked the item up for me and brought it to my room the next day....that's what I call service....beyond what is required....

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: Nice to have spoken with you when you checked in for the first time. So sorry for my delay in responding to your review of our property. Thank you so much for taking the time to post such. Customer service is upmost in our minds. We try to make every guest's stay as enjoyable as possible. Making sure you have what you need is part of what we strive for. So glad we were able to accommodate you. Hope to see you again soon.

Having a child attending Union College in Barbourville, we have spent many a night at this hotel. They know us by name. I can't say enough good things about this hotel. Would be nice if it was a little more economical, but they do not skimp on the amenities.

I would definitely stay at this Best Western and others when I may need a room in the future. Helpful staff and very clean rooms. I would recommend this hotel to anyone traveling whether it be business or pleasure as one of the Best hotels to visit.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: So sorry for my delay in responding to your post. We greatly appreciate your kind words. Guest satisfaction is our ultimate goal. We hope you find yourself back in our area again soon. We would like to further extend our hospitality to you.

Stayed here about a year ago and not much has changed. Nice facility but would recommend that you request a room in the back of the building as the front faces a 4 lane and if you are a light sleeper you may have problems.Traffic noise doesn't bother me. Grounds are very well kept and the staff is very friendly. They call 15 minutes after check-in to make sure the room is satisfactory. I'll stay here again. Best Western is always the best value....and no, I don't work for them. Lots and lots of parking. I pull a Harley on a trailer and there is ample room for both. Motel is Biker-Friendly.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear HarleyDavidson 71, Repeat guest are very special to us and we look forward to your return anytime. Thank you for taking the time to post comments on your recent stay with us. We are grateful for your kind words and high score. We try to accomadate our guests' needs to the best of our ability and strive for guest satisfaction at all times. We hope your next visit will be soon.

This is an excellent stop over for Business or Vacation...The Front Staff was wonderful / checking in and out...The room was clean and the beds were Very clean...The breakfast was good..I would give Best Western at this location 5 Stars...

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Sharon J Thank you so much for taking the time to comment about your recent stay at our property. We greatly appreciate your kind words and high marks. Guest satisfaction is our ultimate goal and our entire staff works hard to achive this. We hope you find yourself back in our area again. We would look forward to another opportunity to serve you.

I highly recommend this hotel to anyone. It's surrounded by beautiful trees. Very clean and well kept. Due to great General Manager, Tammy Bruce and her right hand lady, Jennifer. They were very informative about the area and very sweet. Made us feel welcome and at home. Thanks Tammy and Jennifer!! Wayne and Lori, Texas Full Circle Services, LLC

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: It was a pleasure meeting you and being able to put a face to a voice on the telephone. I greatly appreciate you taking time out of your busy schedule to post comments about your recent stay with us. Thank you for the high scores and sweet words. They mean so much. I will make sure Jennifer knows of such. We are a small property in a rural area but our entire goal is to give our guest the most pleasant stay possible. Please stop by and see us again should you get back in eastern Kentucky.

Wasn't expecting much, but this hotel was very nice. Staff was professional and friendly. Clean, comfortable rooms. Breakfast pretty standard for continental, but was laid out nicely and area clean. The breakfast area was a bit small, so it got crowded in there. There was an outdoor pool but we didn't use it, just a quick overnight.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: We are pleased that we surpassed your expectations of us. We are a small property in a rural area that does not have all the "bells and whistles" but strive for good customer care. Thank you so much for taking time to comment of your recent stay. Perhaps the next time you find yourself in our area, you will have time to enjoy the pool. Our door is always open

Very clean, nice place to stay when out on a family hiking trip. The pool was very well kept and relaxing on a hot day. The only drawback would be the small room for the continental breakfast. There are several fast food places in the town but we did not find a real sit-down restaurant nearby.

tdbrucie1, Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Fredrick W, We are grateful for your feedback. Thank you so much for taking the time to post comments about your recent stay with us. Your kind words are appreciated. We also agree that our breakfast room needs work and that a good sit-down establishment is needed in the area. Hopefully, this fall I can persuade the owners to do something about our continental space. I will make sure they are aware of your remarks. One of our owners is a member of the tourism committee. We have been pushing for them to try to secure a family restaurant for the county. I will make sure he lets the others knows of your posting. Perhaps the next time you are in town, some changes will have been made.

Our first stop on the way out of Kentucky. The staff at this hotel were super nice. The rooms were comfortable, everything was in order and clean. It was close to restaraunts and shopping center. It made our couple days very enjoyable.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Recent Visitors: We are very grateful you made time to review our motel after your recent stay and appreciate your kind remarks. I must agree that the staff is super. They all work hard to give our guest a satisfying stay. Should you ever find yourself in our area, please stop by. Our doors are always open. Your business will always be welcomed.

After driving all day through 5 states, I showed up in their lobby at 10pm. The clerk at the front desk worked hard to get us the best rate possible and to get the two rooms for our family next to each other. The rooms were great. They gave us extra towels when we needed them. There was something for each of our kids to adore at breakfast. We couldn't have been more happy to stay here.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Jeff C: Thank you so much for taking time to comment about your recent stay at our property. I am a bit behind on responding and I apologize. Our Front Desk along with all other personnel are committed to providing our guest with a pleasant experience. We try to meet our patrons' needs on a "one to one" basis. Don't hestitate to stop by again if you find yourself in our area. We appreciate your business and look forward to your return.

The Best Western Wilderness Inn in Barbourville KY is an excellent choice for you stay in the Cumberland Gap area of Kentucky. The motel is very clean and has a very nice appearance inside and out. The bed was firm and provide a good nights sleep. The employees were "down home" friendly and helpful. This motel was an excellent value.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: So sorry for my delay in expressing our gratitude for taking the time to post comments about your recent stay at our property. Your kind words mean a lot. Customer satisfaction is our ultimate goal. The entire staff strives to ensure each guest has as pleasant a stay as possible. We hope you find yourself in our area again soon. We would appreciate another opportunity to serve you.

This hotel is a great stopping point. The staff is very friendly and goes out of their way to help. Breakfast is basic, but good. Coffee is available all day. :) Pool is clean. Stores and restaurants are nearby. The only downside is the noise for the rooms on the front. If possible, ask for a room in back.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: It was a pleasure seeing you and your family again. Thank you so much for taking time to comment about your recent stay. We are grateful for your kind words and high marks. Return guest such as yourselves are considered part of our extended family. We look forward to your return.

This a fabulous hotel. Very clean inside and out. Had a big parking lot for my 26 ft truck. Professional staff and very welcoming interior. I traveled 2700 miles and this was the 1st stop and I made a good choice

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Laurel R: Thank you so much for taking the time to comment on your recent stay with us. A great review such as yours makes us so very happy and proud. Our entire staff's mission is to provide superior customer care. We hope you find yourself in our area again soon. We would be grateful for another opportunity to serve you.

Basic room. Not a lot of amenities but this is Barbourville, KY - not exactly a resort destination. Very serviceable, clean, decent room just don't expect more than place to sleep, a hot shower and a waffle in the morning.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Charles J: Thank you for taking the time to comment about your recent stay at our property, I apologize that you were not completely satisfied. We are indeed a small property in a rural area that doesn't have all the "bells and whistles". We try to make up for such by providing great customer care. We may have failed you in that aspect and again I apologize. It is our ultimate goal to make each guests' stay as pleasant as possible. Perhaps if you are in our area again, you will give us another opportunity.

During a stay in April of 2016 I inquired about the rate for a one night stay. I was told that it was a race weekend (a race at Bristol Speedway) and that the rate would be lower for my upcoming stay in May. When I checked out in May, the rate was even higher! The desk clerk told me they had no control over the rates. I told the desk clerk, "liar, liar, pants on fire!" I don't appreciate people who take advantage of me. I probably will NOT stay at the Best Western Wilderness Trail Inn on future visits to Barbourville, KY.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: It is never our intention to mislead a guest. Since we have be in contact directly thru other channels, you were given copies of your folios to show that you indeed paid less in May than on Bristol Weekend. No one is trying to take advantage or being untrue. We merely increase our rates $10 on special event or holiday weekends. I apologize for any confusion.

We have been coming here for the past 4 years while our daughter was in college. We have never had a bad experience. It is always clean, everyone is always friendly and helpful. Have stayed her many times.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron, Thank you for posting comments about our property. I am a bit behind on responding and for this I apologize. Union College parents become a part of our extended family. When their child graduates, we indeed miss our regulars. Perhaps you will find other reasons to be in our area, We look forward to seeing you again.

I was very glad this hotel was near Union College. It was convenient. I enjoyed all of the staff, and my room was comfortable and clean. I visited several outdoor activities during my trip. The city was interesting. I bicycled 70 miles with a group at Union College. Very good place to bicycle. Nice hiking, too. Many food options. Town had shops to visit. The visitors bureau went out of their way to help me. I had great interactions with everyone. Room was clean. Had a microwave and refrigerator. Everything was comfortable.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
BULA_9, Thank you so much for taking the time to post comments about your recent stay at our property. So sorry for my delay in responding to such. It was a pleasure meeting you while you were here bicycling in the area, We hope you may find yourself back in Eastern Kentucky again. We would love to extend further hospitality to you.

I was very pleased to find this motel so close to my business assignment. While checking in the clerk (Violet) was very helpful in getting me everything I needed for my stay. She even made a fresh pot of coffee and called my room to let me know it was ready. This was my first time being away from home , but she made me feel safe and right at home.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Brenda M, Thank you for taking time to comment on your recent stay with us. We appreciate your kind words and so very glad we were able to make you feel that this was your home away from home. I agree that Ms. Violet is a great asset to our staff. All members strive to ensure excellent customer care. It is our ultimate goal. Hope you have another opportunity to stay with us in the near future.

The best, the staff, the hotel, the experience, the town, everything about it was 5 star. I have two boys at Union college and this is the last year for us. We feel like this has become our home from the first time we stayed in Barbourville. I wish I could move to Barbourville. I have not met a nicer group of people. I have not met an unfriendly person in this town

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear UC Parent, We appreciate your comments about our property. UC parents become members of our extended family. It is always sad when graduation comes in May and we lose those we have come to know. Maybe, when the time comes, you can retire to our area. It would be nice to have good people like yourselves in our neighborhood. Thank you again for all your patronage. It has been a pleasure to serve you.

Took a bit of a detour on my way to Florida - went through many small towns in Kentucky, with Barbourville as my destination - and a reservation at this hotel. From outside the hotel is quite attractive - the lobby was fairly standard but well kept. Customer service from the staff (checking in AND out) was exceptional. Very helpful and provided lots of information about the local area, and how to travel further south, avoiding the highway. I had a room at the back, and although the furnishings are dated, it was spotlessly clean, comfortable and quiet. Lots of hot water with good pressure, microwave and fridge. Everything I could want after a long, tiring day. WiFi worked perfectly. I would highly recommend this hotel.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear GWMtravels, So glad your detour brought you to us. We greatly appreciate your kind words. Our entire staff strives for superior customer service and I see that we was able to accomplish such during your stay. We hope that you may again travel our way. Have a great summer.

Needed a place to stay that was easy on, easy off of the highway as we made our way east to the coast. You always know what to expect from a Best Western so these seemed a good choice. It was basic and comfy. The breakfast was dismal- a few stale bread, sweet bun choices, some tired looking fruit. We passed on breakfast. Maybe a busier time of year would have better choices. Staff was friendly and accommodating.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Let me apologize for the problems you encountered with our breakfast. We are limited on space but try to have as much available as possible. Perhaps on the morning you were with us, we failed to keep supplies fresh. This is not our norm and I will try to prevent this from happening again. Please know that we are making changes and currently adding gluten-free and non-dairy items to our menu. Hopefully on you next visit, you will find things more to your liking. Thank you for taking time to review your stay. We appreciate your feedback and your patronage. Our wish is for another opportunity to provide you with a more pleasurable experience.

We just needed a place to sleep, so did not want to spend more than we had to for just a bed. The staff, lobby and breakfast were great. Breakfast area is small, but well stocked. It was fine for us, but hope that they do get new and bigger beds before we stay here again. I felt safe here. There are no indoor corridors, which did not bother me. I like being able to go straight to my room. I felt like I got a good deal.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Ms. Krisit, Thank you very much for taking time to review our property. So sorry for my delay in responding to such. New bedding is planned for this year with some pieces already being replaced. We are looking to see if we have enough space in the rooms for two queen instead of the two full size we now have but this is still work in progress. We look forward to your next visit and hope to have changes made by then. Thank you again for your patronage and we appreciate you comments.

Smalll property that may not be a 4 star facility but the entire staff went out of their way to make us feel important. Very welcoming, clean and comfortable. Would not consider staying anywhere us in the area. Manager served me coffee. Can't get that type of service at many businesses.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Let me first apologize for my delay in acknowledging your review. We appreciate you taking time to comment on your stay with us in February of this year. It is true that we cannot offer all the "bells and whistles" but we strive for memorable customer care. Your kind words mean a lot and I wouldn't mind to freshen up your coffee again on your nexy visit. We hope you might return to the area soon. Remember our pool opens the end of May. Thank you for your time and patronage.

Our room was very plain and I noticed right away that there were ear plugs on the bedstand. Found out very quickly why. Noise levels from outside were really loud. Breakfast was lacking choices. On the plus side the staff were great and even called to make sure 2 ask if we needed anything. Probably would not choose this location again. If u go, at least ask 4 a room in the back to help with the noise.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear TravelHunter, So sorry that we did not meet your expectations when you visited us in January of this year. I also wish to apologize for my delay in responding to your comments. Our location is convenient to a main highway but it does have it's downfalls. We cannot control the noise level thus the earplugs but you are right about booking a room on the backside of the motel. It is quietier. Just call us direct so we know your exact wishes. Please consider giving us another chance to provide you with a superior stay should you be in the area again. Being a small property we are limited on space in regards to the breakfast but we have started making changes. It should make what we have more satisfying. Stop by and check it out.

I hadn't stayed at a Best Western for many years and have always looked for other hotels however after staying at this location my perception has changed. This hotel was modern, clean, super friendly and helpful staff and the food was great. To top it off the price was excellent. Don't pass this hotel by if you are in the areas and need a good place to stay.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: We are so pleased that we were able to change your mind about the Best Western brand. Your kind comments are greatly appreciated. So sorry for being late on responding to your post. Our entire staff strives to make everyone's stay as pleasant as possible. We pride ourselves on great customer care. We look forward to another opportunity to serve you. Hope a return visit might be in the near future. Thank you for taking the time to provide wonderful feedback.

The room was so comfortable. The heating system was so comfortable and not noisy. Great water pressure. The rate of the hotel was reasonable for our purpose. It was just down the road from family so very convenient.

The staff is so friendly and helpful. The rooms were very comfortable, spacious, and clean. Many hotels will not accommodate pets but we were able to bring our little dog with us. Five dog biscuit rating for sure! :)

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: We greatly appreciate you taking time to post comments regarding your recent stay with us. Your kind words and high marks mean so much. It shows our hard work is being acknowledged and keeps us motivated. I am so glad your fur baby enjoyed it's stay. We do look forward to your next visit. Just let me know when and I will return the favor by having doggie treats on hand. Wishing you and yours a great upcoming holiday season.

Excellent place to stay. Staff were very friendly and helpful Best Western was located close to shopping and places to eat. I go to Barbourville twice a year to visit a old Air Force veteran so the Hotel is close to his place. Very pleasant place to visit.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Thank you for posting comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. The entire staff strives to insure each guests' stay is as pleasant as possible. High marks and kind words from a valued patron shows our hard work is appreciated, It keeps us motivated to provide superior customer service. We look forward to your next visit.

Being as we got up early,the things we wanted to do were not open and didn't want to wait 3 hours so we left Wise Va and headed toward Cumberland Gap ,then on to Barboursville. What made this motel great was that the clerk actually knew the town we live in as she had relatives who only lived about 40 mile from us and drove through it on her way to another town to see friends. The motel was nice and all was clean. The Breakfast wasn't as much as usual and had a real small area to eat in ,but we are early risers so we only had one other person there at the time.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Guest: So happy you took time to make comments concerning your recent stay with us. Your kind remarks are greatly appreciated. It is nice that our clerks do take a personal interest in our guest as far as where they are from. As the saying goes, "It's a small world." Being a small property, we do not have the facilities for a full breakfast but try to have as much of a variety as we can, Our breakfast area is small but our hopes for the future are to expand. Please stop by and see us again when you are back in our area.

It just so happened that one of the gals at the checkin counter knew exactly the town we live in as she has relatives living in our town and friends who live in the area close by. The stay was great. I just wish the motels would replace their toilets with the higher models as i feel like i am setting on the ground and have a hard time getting up off them

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Traveler: Thank you for taking the time to post comments about your recent stay at our property. So sorry for my delay in responding to such. It just confirms that "it's a small world" since one of our clerks knew about the area where you live. Renovations are always ongoing and I will again question the owners updating bathroom facilities. Being a small property, we have to prioritize what projects are most needed. Hopefully, I can get these replaced soon. Please give us another chance to extend our hospitality further.

This is the second time we have stayed at this Best Western and they treat you like family every time. We had a small issue with our air conditioner and it was replaced very quickly. Rooms were clean and quiet.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: So sorry for my delay in responding to your posting concerning a recent stay at our property. Your kind remarks are greatly appreciated. We pride ourselves for striving to provide superior customer service. When our hard work is acknowledged, it keeps us motivated. Please hurry back for another visit. Hope your upcoming holidays are blessed.

The staff was awesome! They were very helpful and friendly. If I wanted to get something from the breakfast bar after it was closed, they were very accommodating. The room was clean and comfortable. It was one of the best nights sleep I had gotten in a long time.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Frank B: Thank you for your recent posting regarding your stay at our motel. We pride ourselves on great customer service and appreciate when it is acknowledged. Being a small property in a rural area, we are not the "fanciest" but try to be the cleanest and provide a comfortable and pleasant stay for each guest. We hope your travels have you returning to our area in the near future. We would like another opportunity to provide further small town hospitality.

Commode sets about 6" from floor making it difficult to get up after sitting...man's private parts actually touch the interior of commode when sitting on commode. Stingy with bath towels - only 2 washcloths! Uncomfortable mattress and dingy-looking bed covers.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Patron: Thank you for taking the time to comment about your stay with us a few weeks ago. We do regret that you were unsatisfied with the accomadations. Until this year, we had never had anyone complain about our bathroom facility. I had already made inquirys and comfirmed that the commode is indeed standard in 90% of the hotel/motels in the area. However, for the next 18 to 24 months, renovations will be ongoing. The owners have been made aware of the comments and we will look at possibly some replacement units being higher. I wish you would have let Front Desk know of your concerns while you were here. Additional linen can be furnished upon request. We start with a set number in each room. This is another standard for the motel industry. As far as the other problems, it we had of known, we could have made every effort to take care of them.

We have been staying at this Best Western ever since I can remember and we still love it. The employees are very friendly, Nancy is our personal favorite :-) We have never had a bad experience and cannot wait for our next trip! The rooms are always clean, well maintained and to make things even better, it is the quietest hotel we have ever stayed in.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Jennifer J, So sorry for the delay in acknowledging your posting of comments concerning your stay at our property. Your kind words are greatly appreciated and I have made sure that your review is made available to the staff. Ms. Nancy is indeed a great asset to us. See you next time and hope you return visit is soon.

The Hotel staff was quite helpful and efficient. The outside of the Hotel could use some TLC. The room appeared to be retro 1970's. On the nightstand were a pair of foam earplugs provided by the Hotel. Now I know why; very noisy at night from the adjacent highway.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Sir: On behalf of the entire staff, please accept our apologizes for not being able to make your recent stay with us a superior one. Our location is convenient but road noise is a problem and the ear plugs were all I could think to do. Please know that renovations are planned for the near future. Being a small property, we have to schedule such to accomodate the season and be in a posistion that is financially effective to allow rooms to be closed down for refurbish. Until updates are made we will continue to concentrate on great csutomer care and cleanliness. Hope you will give us another try if you return to our area again.

The staff was excellent, the rooms exceptional clean, and the best mattress experience I have ever had in a hotel. If you are staying in or near Barbourville, KY, I highly recommend this Best Western.

tdbrucie1, General Manager at BEST WESTERN Wilderness Trail Inn, responded to this review
Dear Teddy K, When someone posts such a great review about their stay here, the entire staff is smiling "from ear from ear" for days. We do appreciate knowing our hard work is recognized. It is great motivation. Thank you so much and we hope you will be in our area again soon. We look foward to being able to offer our hospitality once more.