Sofraga Palacio, WorldHotels Crafted, Avila

All credit to Best Western, this is one of their best hotels and it was a pleasure to stay for a few days. The Hotel is perfectly situated for access to the old city, especially the bars and restaurants. All in all, a truly excellent stay.

We stayed for two nights. Very big room, with a safe, a fridge and a Nespresso coffee machine. Comfortable, big, bed. Spotlessly clean room and bathroom. Excellent WiFi. Friendly reception staff. Great location, just inside the city walls. In fact, the back wall of the building is the city wall, right at the end of the corridor. A beautiful conversion of an old palacio. I was disappointed with three things: 1) The AC switched off during the night and the room became quite warm which impacted my sleep. 2) The shower did not drain properly. I inadvertently flooded the bathroom, in a big way. Water flowed out into the bedroom. 3) The poor soundproofing to the corridor and between rooms. This latter would put me off staying here again. We had a delicious dinner at Vertugo, across the street and a lovely lunch at El Rincon D'Maria.

Wonderful hotel at the heart of Avila. The staff(Marta and Elena) are super nice. The rooms are spacious, the linen is fantastic, all the amenities. Close walk to everything in the area within 10-15 min. Charming and lovely I totally recommend this hotel!

Sofraga Palacio, Director General at Best Western Premier Sofraga Palacio, responded to this review
Thank you so much Estela for your nice comment. We are happy to know you had a great time in Avila and keep a good memory of our hotel and staff. Thanks for recommending us!! We hope to see you back. Best regards from all BWP Sofraga Palacio team.

I think this might be the best Best Western in the world, although I haven't been to them all of course. We loved this hotel from start to finish. Firstly arrival and parking, it's always a bit of a stress thinking how difficult it might be to get to the hotel/parking in the Spanish old towns but given this hotel is inside the old city walls it really was easy to get in and use the on-site hotel parking, the hotel car park is 10 meters inside the wall and easy to access as well as easy to get out of for a large SUV. Secondly, the welcome was excellent, a warm welcome, speedy check in and clear instructions on what was where and service times. This continued throughout, with the lady on reception showing us to breakfast and introducing us to the waiter. The breakfast was fantastic, lots of choice and excellent quality, the avocado on toast was fantastic and our son enjoyed the pancakes. The hotel is so nicely located, set into the historic city walls, with actual exposed stone inside from the wall adding to the extremely well restored and maintained interiors which continue into the rooms, with the old palace doors sliding aside to reveal a spacious bathroom with double sinks and rainforest shower with robes at the ready. The beds were very comfortable from which we had views of the old city walls outside. The bar and dining area outside is lovely, with tables and sofas outside set in the middle of greenery with regular visits from the sparrows. It seemed like the hotel bar was the place to be in Avila, it filled up early evening and was busy until late. The bar had a great selection of drinks. The hotel was slightly more than we usually pay when traveling through Spain but we'll worth the extra. One of our very favorite places we've ever stayed on our travels and would strongly recommend.

Sofraga Palacio, Director General at Best Western Premier Sofraga Palacio, responded to this review
Thank you so much TomBooze for your nice and positive words, they really encourage us to keep on working like that. We are happy to know that we have met your expectations and that you have good memories of your stay with us. Thank you very much for such a detailed comment, we really appreciate it. We hope to see you back, thank you for recommend!!! Best regards from BWP Sofraga Palacio team.

Mix of modernity and historic walls inside the hotel, the decoration respects the mix Beautiful building, exclusive comfort, wonderful welcome, quiet rooms. Even with a wedding party taking place right under my room I had a quiet night

Sofraga Palacio, Director General at Best Western Premier Sofraga Palacio, responded to this review
Thank you MCO75 for your kind words, they are really important to us. We are very glad to know you had a great time with us. Thanks for mentioning the soundproofing of the rooms. We hope to see you back. Best regards from all BWP Sofraga Palacio team.

This is a beautiful facility in Avila, built right up against and into the famous wall. We loved that and the room was lovely and spacious. Beautifully appointed bathroom, until you take a shower. Drained so slowly the entire bathroom flooded. When we told them they said they'd fix it, same thing the next day but we were prepared. Shower, turn off water, lather, rinse, repeat. Not the best way to start the day. Breakfast was good but service a little slow. I was there for a conference and needed to get to the conference. I wasn't in the mood to linger over breakfast. The staff at the front desk was very attentive and helpful in finding things to do in Avila when not at the conference.

Sofraga Palacio, Director General at Best Western Premier Sofraga Palacio, responded to this review
Thank you Ron for sharing your experience with us. We really apologize for the inconvenience with the shower. In reference to breakfast, you know we prepare everything at the moment that is why it is a little slower than a buffet, but you had the option to have breakfast in the terrace/cafeteria which is faster. Thank you for choosing us, we hope to see you back and amend these issues you didn´t like. Best regards from all BWP Sofraga Palacio team.

The location I'd perfect for Avila. Good parking at reasonable price. Staff on reception exceptional. Food and drink good. Room was cool and clean and quite different. Highly recommend. Maybe don't get a room 1st floor over outside coffee area. Not noisy, but could hear things during the day.

Sofraga Palacio, Director General at Best Western Premier Sofraga Palacio, responded to this review
Thank you Ian for such a kind and positive comment. We really appreciate it. We are happy to know that you had a nice stay with us and keep a good memory. Thank you for recommending us! We hope to see you back. Best regards from all BWP Sofraga Palacio team.

Great location just inside the city walls with onsite parking. The hotel is a very sympathetically refurbished old building retaining beams and walls adding great character. The rooms are airy and bright with a very comfortable bed. Great staff who are friendly and helpful. We used the bar for breakfast and tapas, excellent choice and very reasonably priced and we dined in the restaurant where the food was amazing and again excellent staff. Would stay again without a doubt!!

Had a wonderful time in this hotel, everything was just perfect. The location was excellent. The staff were extremely nice and very attentive. The breakfast was excellent, with a good range of choices. The bar food was wonderful too.

Dont expect to be treated to the cliched boring Best Western style or hospitality at this propert as it belongs ot the luxury layer of the bland hotel chain! The Sofraga palace, in which the hotel is housed, is actually one of the main historic attractions of the town by itself!! It is a piece of history and even has the Old Walls of Avila running inside its corridors and facilities! HOw cool is that?! If you want to sleep in a building that still breathes history and heritage, look no further! LOCATION: located inside the walls of the old city which makes it unbeatable when it comes to location! DINE + DRINK: Lovely terrace restaurant and bar ROOM: We stayed in Room 110, so this review is based on that; VIEW: Wonderful view of the old town and cathedral right from your Balcony!; SIZE: Very spacious room; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Stand in shower; TOILETRIES: Excellent spa quality cosmetics by CODAGE brand. FACILITIES: No gym or pool, just old world Chill! If you need an exercise of workout just do a walk around the town on the historic wall! SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout out to ELENA at front desk for enhancing our stay

Sofraga Palacio, Director General at Best Western Premier Sofraga Palacio, responded to this review
Thank you so much Traveltalesofales for your nice and kind words. They encourage us to continue working like this. It has been a great pleasure meeting you. We are glad to know we didn´t disappoint you. We really have a great location, the Palace is wonderful and, as you say, a piece of history (XVI Century Palace) We hope to see you back. Best regards form BWP Sofraga Palacio team.