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SureStay Plus Hotel by Best Western Albuquerque I40 Eubanks, Albuquerque

10330 Hotel Avenue NE, 87123-1248, Albuquerque, United States - Voir sur une carte
SureStay Plus Hotel by Best Western Albuquerque I40 Eubanks - Vue extérieure SureStay Plus Hotel by Best Western Albuquerque I40 Eubanks est idéalement situé dans le centre de Albuquerque. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Situé à Albuquerque, au Nouveau-Mexique, le SureStay Plus Hotel by Best Western Albuquerque I40 Eubank se trouve à la sortie 165 de l'I-40. Il offre un accès facile à l'Interstate et est à quelques minutes à pied de nombreux restaurants et magasins. Doté d’entrées extérieures, notre hôtel récemment rénové est situé à quelques minutes de la base aérienne de Kirtland, de la salle de réception Expo New Mexico, du quartier résidentiel d'Albuquerque et du centre-ville d'Albuquerque. Nous sommes proches de la base aérienne de Kirtland, des bâtiments fédéraux, de l'université du Nouveau-Mexique, des laboratoires nationaux de Sandia, de l'hôpital presbytérien Kaseman, de l'hôpital UNM, de Central NM Community College, de Lovelace Health System, de Honeywell et de General Mills. À quelques minutes de l'hôtel se trouve le tramway de Sandia Peak, une attraction incontournable lors de vacances en famille. Proche de la vieille ville d'Albuquerque, de la Route 66, du zoo de Rio Grande, de la plage de Tingley, du parc biologique d'Albuquerque et de la galerie marchande Coronado.

SureStay Plus

Hotel by Best Western Albuquerque I40 Eubanks

Itinéraire vers cette adresse

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Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Petit déjeuner américain complet gratuit
    Petit déjeuner américain complet gratuit
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Parking extérieur
    Parking extérieur
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
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Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 67 voyageurs
Note attribuée
Excellent
25
Très bon
14
Moyen
8
Médiocre
5
Horrible
15
CONSULTEZ LES AVIS POUR
En couple En couple
5
En famille En famille
3
Escapade entre amis Escapade entre amis
2
Professionnel Professionnel
7
Voyage solo Voyage solo
1
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Great place to stay at a great price"

4
edcaho, Tecumseh, Oklahoma 09/05/2022

First impression upon arrival was impressive with upscale lobby presentation. Staff was vey welcoming and helpful. Floors in room a bit dirty but everything was in working order and slept well.I would definitely stay here again.

"Great for the price"

4
Abilenefoods, Odessa, Texas 09/05/2022

The internet needs updated but had a great experience with a clean room. Very soft comfortable beds. The drawers didn't open, due to the second one being broken. Just hung our things or kept them in our bags. Friendly staff at check in. Security on site due to a sketchy area, which made us feel more comfortable.

"COMFORTALBLE AND REASONABLY PRICED"

4
User 07/05/2022

Room was reasonably priced we didn't run into any issues during our stay. The rooms had comfortable beds, pillow, etc. The room had laminate floor which I appreciate over carpet. The breakfast was fair and decent,

"Great location!"

3
User 06/05/2022

Close to shopping with Target and Walmart a 7-20 min walk away. Rooms were average, bathroom was small. Swimming pool was closed for season. TV was good, had lots of channels, and the price was perfect. Good place, good pricing and we felt safe.

"Great stay"

5
User 14/04/2022

I was in Albuquerque for 11 nights -enjoyed my clean room and the breakfast and worked out in the pool each night for an hour which was a great help for my arthritis. The pool temperature could have been a bit warmer but when I started moving it was fine. My bed was very comfortable and I slept well.

"Dumpy"

1
harleydon13, Yuma, Arizona 11/04/2022

I only have 1 pro for this hotel - the bed was comfortable. Con was everything else, the hotel is more like a motel 6. Dirty hallways, tv was falling off the wall, have a suite…dirty and stained hideabed…no tables . It's located in an industrial part of town…no restaurants anywhere near.

"Hidden Gem"

5
User 05/04/2022

Well-appointed, super clean, comfortable bed, surprisingly quiet, nice staff. Decor is nice. Like the colors and the fabric of the sheets. Really enjoyed my stay. Tempted to stay another night but had to move on.

"Rude service and declining property"

1
hollyanderson85, Silver City, New Mexico 21/03/2022

This property employees staff that are rude and not customer oriented. They have a wonderful property that is being rundown by the lack of maintenance. I have stayed at this property multiple times: my family will not stay here again.

"Great rooms - rip off charges"

4
User 23/02/2022

Great rooms and convenience. But they now charge a $150 damage deposit IN ADDITION to your room charge if you are from the local area. Then, the don't refund it for 5 days. I've stayed at Best Western 7 times in the past year but NEVER again since they now charge damage deposits. Never trashed a room, don't smoke, didn't bring the dog and don't party. But they apparently would rather screw customers that make claims for damages on their insurance.

"great room value"

4
joeblare, Sun City, Arizona 05/02/2022

This hotel was a great vallue for the money, great helpful staff, clean room and grounds. great location close to I40. We had to cancel one of the rooms the first night at the last minute due to the snow storm, no problem doing so.

"Great service"

5
User 24/01/2022

I stayed here and felt very safe and welcomed! The manager went above and beyond to make my stay great! I recommend this hotel for anyone staying in the area! Front desk was also helpful any times we called

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque Midtown, responded to this review
Thank you for the great feedback! We are happy to hear you enjoyed your stay with us. We look forward to your next visit!

"Amazing trip"

5
User 24/01/2022

I very much enjoyed my stay, I was fortunate enough to use my points towards my trip to see my family. I had a fe3w questions and the front desk was very happy to answer them. They did remind me that when redeeming my points I was the only one allowed to use them, although this wasnt an issue for me. The location was very clean and well kept. Management was amazing in addressing the issue with the complaints I had. I would recommend this hotel again!

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque Midtown, responded to this review
Thank you for the great feedback! We are happy to hear you enjoyed your stay with us. So glad you were informed about the rewards points policy. We want to ensure our customer's accounts are secure when redeeming points. Thank you for understanding. We look forward to your next visit!

"Horrible management"

1
mmace1991, Albuquerque, New Mexico 20/01/2022

We were kicked out and not given time to fix the situation or given a chance to explain. My mother used 30,000 points to give me 3 free night's and after the first night they kicked us out. They told us that they had come across the issue at midnight the prior night but didn't want to wake us up yet instead they waited until an hour after check out to bring it to our attention that our reservation had not been paid for. Intern they told us that we were in our past checkout so we needed to get out within the next 5 minutes or they were calling the police. The whole situation was their fault not mine. I made the reservation through Best Western customer service and was told to present the email at check-in which I did. It's not my fault that they did not follow through to make sure that the points were correctly taken to compensate for the free night vouchers.

"Location is everything"

3
doross69, Denver, Colorado 26/12/2021

The location was in a part of town that made us somewhat insecure. Large homeless population and high security fences and office closed at 11 pm. We had no problems but, hotel policies made us feel a bit more like a questionable check-in verses a valued member of their rewards program.

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque Midtown, responded to this review
Thank for taking the time to complete this review. We appreciate your feedback and value you as a Best Western Rewards member. It is completely understandable that you would feel slightly uncomfortable with the current homeless situation in the area. Although we cannot control what is going on the area, we want to ensure the safety of our valued guests while on property. We have a reputable security company on property throughout the night making sure our property and our guests feel safe and comfortable. We apologize that we did not meet your expectations in full. We would love the opportunity to serve you again in the future.

"A diamond in the rough."

5
MR_Aquarian, Albuquerque, New Mexico 23/11/2021

Driving traveling for working Albuquerque while you live in New Mexico is a very tough thing to do. If you live here and you work here you know what I'm talking about apparently some of the hotels in Albuquerque have gotten together and will not rent to locals. I don't have enough space on here to get into it but it was absurd and the only of the Best Western sure stay fixed everything at me she had a wonderful saying that they really went out of the way thank you so much you guys rock you truly are a diamond in the rough

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank for taking the time to complete this review as we know it is helpful for us as well as other travelers. Although we cannot control what is going on the area, we want to ensure the safety of our valued guests while on property. We have a reputable security company on property throughout the night making sure our guests feel safe and comfortable. We are glad that you enjoyed your stay and we look forward to seeing you back again soon!

"Exceeded my Expectations"

5
526teril, Fountain Hills, Arizona 13/11/2021

Albuquerque can be hit snd miss on neighborhoods so I was pleasantly pleased with the fence around the property and staff who walked the area. The location is very convenient to freeway, restaurants, and shopping. Plus it's a quite neighborhood. I highly recommend eating at Sadie's of New Mexico!

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank for taking the time to complete this review. We are glad you enjoyed your stay and we look forward to seeing you back again soon! Glad you were able to enjoy Sadie's during your visit!

"Good & the fixable bad"

4
LauraBee142, Salisbury, Maryland 06/11/2021

Colorful welcoming property. Our first time staying at a Belmont. Clean but STAINED sheets & towels. Staff aware. Manager supposedly will not yet put out NEW linens 15% DENNY'S DISCOUNT by showing the room key

"Overnight stay"

2
User 20/10/2021

While the staff was very friendly and accomodating the cleanliness of the room left a lot to be desired. Not only were the floors filthy but there were flies and ants in the room The breakfast was good and plentiful.

"Clean room and good breakfast"

5
User 14/10/2021

The good: Plenty of parking Modern room (USB outlets, big TV) Nice pool Warm breakfast buffet style Clean room and hotel Friendly staff Good location Fast internet The bad: Hot tub was broken but pool was warm. We kept loosing water pressure on sink AC would not cool very low and it was loud.

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank for the awesome 5 star review with great feedback so we can make improvements! We have replaced several AC units and will continue to monitor them. The hot tub is not broken but we are not able to open it currently due to social distancing guidelines. We hope to get a green light soon to open the hot tub :) We are glad you enjoyed your stay and we look forward to seeing you back again soon!

"Had to walk over soaked towels"

2
Pam L, Buda, United States 10/10/2021

The in-room refrigerator continually leaked, enough that we had to place towels to soak up the water. This was right as you come into the room, so we had to walk over soaked towels. We reported the leaking refrigerator as soon as we checked in. They did come to remove the entire mini fridge the following day.

"Worst bed ever"

1
kanecolodgingnd, Pecos, Texas 07/10/2021

I am a diamond plus member and stay at alot of hotels. This was by far the worst bed I have ever slept in. The mattress is so soft you sink into it and your feet and head are higher than your body. The rooms are in serious need of remodel. There is no way this should be a plus hotel. I know it is not the hotel but there were homeless people all over the place.

"Rude staff"

1
jlavin2021, San Diego, California 07/10/2021

Check in staff was rude, no room cleaning or clean towels or sheets delivered on second day. Room Amenities not update or refill for our second day still. Billed credit card 5days in advance to make sure I would be there.

"Great visit to Albuquerque"

5
User 04/10/2021

The room was clean and had plenty of clean towels and pillows. Parking was plentiful as well, comfy beds and good shower water pressure. Easy check In and out. Good value and located near a lot of businesses and restraunts.

"Road Trip late night stop over"

4
melfulp, Honolulu, Hawaii 22/09/2021

Driving through Albuquerque. Needed a safe location to get off the road late at night. Leaving early in the morning to continue on to destination. The parking lot was well lite and clean. Property is fenced. One way Olin and out. Security and quiet. Hotel was room was clean. There was a refrigerator and microwave in room. Location is convenient. Next to a Target and Starbucks.

"Clean and updated room with comfy bed"

5
April W, Phoenix, Arizona 21/09/2021

The staff was very helpful. My room was wonderful, very clean, updated and the bed was super comfortable. It only had one area to plug in my phone and computer and unfortunately it was on the table and not next to the bed so I had to pull out the night stand in order to plug in my phone by the bed, this is pretty common though in most hotels. The only real complaint I have is that the ice machine is not centrally located, and being that I have a slight disability it was very difficult for me to walk over to the lobby and then walk to the back of the building in order to get ice. Otherwise I would highly recommend staying here. Oh and if you like Mexican food there is a great restaurant right down the street.

"Disappointed"

1
User 09/09/2021

We booked our stay for a family trip at this hotel since they stayed they had a “heated pool” and jacuzzi, all 3 days the pool was not heated nor the jacuzzi worked soo our kids were not able to enjoy the pool and us adults the jacuzzi. Very disappointed ☹️ the front desk lady “Liz” very rude!! Until asked for her name was when she switched and was super nice when asking for clean towels and toilet paper for our room.

"Thanks to noisy neighbors and no help from Security, a lousy night"

1
madi-oma, Tucson, Arizona 30/08/2021

I guess the fact that I couldn't get logged in to the Best (Worst?) Western website to make the reservation should have been a red flag. Also the misspelling of one of the major streets in its name (Eubank, not Eubanks). When I got to Albuquerque about 5:30 p.m., I had a long discussion with the clerk, who wasn't listening about the elevator. I think my English is pretty clear, but... There is an elevator, so I was on the second floor of a 2-story building. In the room, the first things I noticed were "adjoining room door" (but lock on my side) and sound of children and dog from next room. So, I thought, "uh, oh, but maybe they'll be quiet early." I went to bed after midnight, after a long day on the road and a previous morning of little sleep. Next door (I'm pretty sure, but you never know with the acoustics in some buildings) was talking, TV, talking, TV. At 1:20, I called the front desk/security. The man said he'd check -- talking, TV, talking, TV. He heard nothing. I heard then a bunch of weird scraping, more talk and TV. Water from the plumbing. Dog barking. Children's voices. At 3 I called again. Security guy said he'd check again but had heard nothing from outside and he couldn't come in my room to check, even with the door open. At 3:15 I went down to the front office, locked, talked to uniformed, armed security man. No manager available till 7 a.m. From 11 p.m. to 7 a.m. only an armed, uniformed security guard (what does that say about the area???). So, more talk, TV, plumbing, sex... finally after 4:30 it was quiet and I fell asleep...until about 7:45. Then water, etc. again. The bed was comfortable, the room clean, though the shower seems old and the stopper on the sink is not connected to the stem that opens and closes it. No biggie -- The plumbing from behind / next door is terribly loud. Apparently, this property has no manager, though I haven't tried this morning. I will be going elsewhere for the second night. I was thinking of extending, but even that was going to be a challenge. To get the same rate, I would have to go online and make a new reservation. So, for SureStay I would say SureStay AWAY. I don't know what this was before -- the side walls are thin, but the wall to the outside seems to be fairly decent, since the security man could hear nothing (and couldn't see the light from behind the curtain...). And since this is not my first problem with Best Western and its total non-customer service, I'll be hard-pressed to stay at another Best Western property.

"Clean, comfortable, convenient"

5
Jamie B, Austin, United States 22/08/2021

Nice no smoking property w/ security guard on duty at night. Room was clean and comfortable and the location was good for our needs. We had read about issues with safety and homeless people hanging around Albuquerque motels, but encountered no problems at this location.

"Recommended and pleasant"

4
mildmannered1, Denver, Colorado 21/08/2021

Nearly everything worked well, as you'd hope: check in, room accommodations, bed linens and towels, wi-fi. The room was clean and ok appointments. Electric outlets were reachable, abundant, AND had built-in USB ports. Only thing that didn't work was the bathroom exhaust fan, for exhaust and sound privacy. We'd stayed in a Days Inn in Santa Fe the previous night and were relived that this property was so much better. In short, we were very pleased.

"Over priced."

3
User 16/08/2021

I guess guests are on their own after dark. There was a sign on the lobby door that said... if security is needed, to call a number on the sign. Not good. Heard a gunshot and someone was knocking on doors at 1:30AM.

"Getaway"

3
User 13/08/2021

Area has a lot of homeless walking around but hotel is good about keeping them out. Bed was terrible really sunk in and hurt our back. Room had a really bad musty smell. Probably will not stay here again

"Passing through"

4
User 10/08/2021

We had stayed at this location several years ago. It's right off the interstate and next to a wonderful Mexican restaurant and diner for breakfast. We'll stay the next trip also. The bedding was really comfortable.

"Low budget hotel. Now with covid problems they should renovate the rooms instead of just painting over mold in shower."

2
Wanderer24352017534, El Paso, Texas 01/08/2021

pillow had blood stains, mattress had yellow stains, tv was not working and had to request a different room, then the other room had mold in the shower. Not worth $111 dollars I paid a night. Housekeeping was nice. People at front desk kind of rude.

"All-Over Decent"

4
User 14/07/2021

Decent place to stay. All we cared about was a safe-feeling place to sleep and internet access. This location met our needs quite well. We got what we expected for the price we paid. No problems with room, staff, or anything else.

"Bad Experience overall"

1
User 29/06/2021

I called earlier in the day to get the room availability, they said they had plenty of rooms. I got there they said they were fully booked, then the other desk clerk said what about suite 201, a much more expensive room. I took it as that is what they were giving. While waiting for clerk another patron came up asking for a room and the other clerk said that I got the last room, almost seemed staged, The room smelled like someone had just smoked a pack of cigarettes in it and it supposed to be a non-smoking room. The shower head sprayed all different directions like it had not been cleaned of lime deposits in 10 years. Then when leaving I backed into this little red pole that I could not see out of my mirrors or my backup camera. So great, now I have to get that fixed also. These poles are put in an area where it is too short to adequately get in and out of spaces.

"A nice hotel, very clean"

5
User 27/06/2021

Very friendly staff, they upgraded my room, COVID-19 breakfast included a warm Buritto with egg. Restaurants are in walking distance. It will definetly my first choice if I'll come back into the area!

"Good travel hotel"

4
mmroberts97, Yuma, Arizona 20/06/2021

I stayed at this property at the beginning of June 2021. I booked this property for a 1 night stay via hotels.com. I was pleasantly surprised by the peacefulness and cleanliness because this hotel does have exterior doors to each room. My room opened up to the pool with our balcony; it was still not too loud. The shower was a little low in pressure and the room didn't have the absolute best AC, but it was okay. The only bad thing about this hotel was that it was in a rougher part of town. I was a bit worried about leaving my packed car in the lot, especially with signs posted saying that they were not responsible for thief. All-in-all, I would recommend this hotel for a single night stay for traveling people. Also, the trip was complete with a packaged meal from the front desk for breakfast.

"Good quality room"

5
whathas4letters, Albuquerque, New Mexico 13/06/2021

The rooms are clean and well taken care of. The bed is so comfortable you want to sleep forever. All of the little appliances worked well, and the room didn't smell musty at all. Everything was really nice and you can tell they put effort into keeping it that way.

"Interesting stay"

3
User 12/06/2021

Not as nice as the usual Best Western but the staff were very nice. The water pressure in the shower was disappointing as was the pool. Impressively though, I was surprised to step out of my room the following morning to see Albuquerque police surrounding the room two doors down. Apparently this guy had been making a raucous and destroying his room all night and I never heard a peep. To be fair, the laundry room was between us but I'm still impressed with the sound proofing.

"Sketchy Area"

3
Robertsghs, Greenwood, Indiana 07/06/2021

This hotel was fine for an overnight stay after a late night flight. The bedding was comfortable, and the room was clean. The room was muggy, though, even with the AC on full blast. However, I was very worried as I parked and headed toward the room. Lots of homeless and small groups of questionable people gathered just outside the hotel gates. Signs in the parking lot stated the hotel was not responsible for damage to vehicles or anything stolen from vehicles. And, this hotel had all rooms with doors to outside landings. I did not feel safe and had a difficult time sleeping because of that. On the upside, the to-go sack breakfast was pretty good -- warm breakfast sandwich, breakfast bar, banana, muffin, and apple juice.

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your review and the helpful feedback. We are always looking for ways to improve our property and service. Although we don't have problems with the surrounding area, we do want our guests to be aware. Our guest's safety and security is very important to us. We have security patrolling the property throughout the night ensure everyone's safety. Thanks for giving us the opportunity to serve you. We look forward to seeing you back soon!

"Super sad"

1
cathyhlim, Renton, Washington 04/06/2021

Our flight had arrived late so we got to the hotel after they closed for the night. The security guard was supposed to have our keys, but he didn't. It was his first night on the job and we felt really bad for him. He called his supervisor who came and was finally able to get ahold of a hotel employee who came, but informed us that everything was closed for the night and they couldn't run our card or help us get a room. This all took two hours. Now it was the middle of the night and we had no place to stay. Fortunately a very helpful reservation clerk for another hotel chain managed to find us a place to stay. This was very emotional for me because I was in town to meet my birth family for the first time and I was worried this was a precedent for how the rest of the weekend was going to go. We've been traveling for many years all over the world and have never had someone cancel our hotel reservation before we arrived. They tried to let us know, but our reservation number was attached to someone else's name and phone number. It was really awful. Fortunately we had a wonderful stay at the other hotel and the weekend went well after that.

"Awesome stay Outstanding mgmnt"

5
User 02/06/2021

I stayed at the establishment last minute for memorial day and was in fear C That I may not have been able to find a Room but thankfully they were accommodating and I was able to find the Room and it was clean the staff was professional and I would highly recommend this hotel once again

"Rude, dirty, unsanitary"

2
nyomilopez1117, Albuquerque, New Mexico 19/05/2021

Staff was rude, not wearing masks, pool area was not disinfected between guests which we had to wait for, hot tub was supposed to be open per mngr but was empty and out of service, room dirty with dirt and leave and bad odor in bathroom

"Ok for 2 nights"

4
James B, Las Cruces, NM, United States 09/05/2021

Clean and refurbished room. The several motels at this major intersection seem to interlock their security. Some very noticeable homeless, vagrants hanging around. Had several approached and panhandled for $20. donations. Security needs to on duty 24 hours and move these along from the gated entrances.

"The best"

5
User 08/05/2021

All staff is very friendly. Rooms are comfortable and clean. Security all night. Delicious breakfast. Loved it !! Recommend for travelers one night stay or if you wanna have a good time with friends it's perfect.

"Great place to stay"

5
nedmoore6431, Danbury, Wisconsin 05/05/2021

Great place to stay. Close to shopping and restaurants. Pet friendly is a positive, however, they did charge $25 dollars per pet a little high compared to other BW properties which average $10 per pet. Will definitely stay here again.

"Easy access all around!"

5
User 26/04/2021

Stayed here for business in town, and the room served as a safe base for us to return to between the forays. It is conveniently located for our needs and had a microwave/fridge/freeze combo that worked very well. We stayed in one of the handicap accessible rooms, and it was set up in a way that made navigating the room safe and easy. Would stay again.

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for the awesome review! We are super glad we were able to meet your needs with our convenient location and guest amenities. We look forward to serving you again soon!

"There were hairs everywhere in the room."

1
gdecker2021, Lipan, Texas 14/03/2021

The hairs were on the beds, on the tables, on the bathroom door and on the floor. My 13yo grandson was disgusted by the hairs everywhere. The floor was filthy, had to throw my socks away they were....

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for the response. I apologize that we did not meet your expectations during your visit. We have made additional improvements to our cleaning process to ensure this does not happen again. Please give us another opportunity to serve you in the future. I will reach out directly to speak to you further.

"Great location"

4
Silvia L, Rineyville, Kentucky 23/01/2021

Very nice recently remodeled hotel 2 short miles off I-40. Nearby eateries and super short drive to Walmart Supercenter, in case you need something for your travels. Jesus from front desk, was awesome, ensuring we got checked in without a hitch despite a Very late checkin. Located in midtown, not far from anything of interest, but also great for traveling through.

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you Ms. Silvia for the great review! Information such as you provided is always helpful for us as well as other guests looking to stay at a centrally located property like ours. We look forward to seeing you back soon!

"Poor service"

2
User 18/01/2021

I paid more for my room then the lady ahead of me and she had another person and animals with her it was just me and I paid 14 dollars more . It's a non smoking property if you smoke you have to walk to

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your response. I apologize we did not meet your expectations. We continue to strive to exceed expectations and will definitely work on improving these areas. We hope you will give us another opportunity in the future.

"Horrible"

1
User 04/01/2021

Worst hotel I've ever stayed at. We arrived late and there was no one in the office we drove around for 10 minutes looking for someone. Found someone sitting in their car and it was a guy waiting for us to check in and he was in the back of the building. After we checked in the Internet wouldn't work the TV didn't work the water to take a shower took 15 minutes to heat up. Then at 3o'clock in the morning after driving 14 hours we were woken up by someone using a key card and trying to enter our room. They got the door open but we had the latch on so they couldn't open it all the way.

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for the feedback. I apologize for the experience you had. I have addressed the issue with our security and ensure this will not happen again. We hope you will give us another opportunity in the future.

"Roaches"

1
debfuent6, Lufkin, Texas 03/01/2021

Roaches in room. Was unable to speak with staff as we had a late arrival and after check in staff was gone for the night and unavailable. It was a holiday weekend and all other hotels in the area were booked or we would have left

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for the response. I apologize for the unpleasant experience. We do have staff available throughout the night to address any issues. I'm sorry you were not directed to them to address. I will make sure this does not happen again. Please give us another opportunity in the future.

"Return customer"

4
User 20/12/2020

We hit an unexpected 3.5 hour closure on I-40 which additionally stressed us out bc we had a non refundable reservation requiring 11 PM check in that we were going to miss be a long shot due to the delay. We were so grateful and relieved that when we called, Jesus calmed our stress by assuring us we would have no issues and he coordinated an after hour check in with security. We stayed at this location over the summer as well and appreciate that it felt clean and safe Covid-wise both times. Easy and convenient location as well for those just passing through.

J Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for being a return customer! We appreciate you and are super glad everything went well during your stay. We look forward to seeing you back soon!

"Nice hotel - price and quality"

5
User 11/12/2020

Staff was very helpful with a medical issue we had while staying at this hotel. Room was clean, nothing fancy, but everything we needed was there. And the price was great. Location great. The only problem we had was with the state of NM. We went to a couple of restaurants and had to eat outside or in a tent. It was cold outside and very uncomfortable (it's December!!). New Mexico claims to want to keep people safe, really? How do you keep people over 70 safe by making them eat outside in a cold drafty tent? And no way could they keep the food hot. But, getting back to the hotel, we would definitely stay here again!

"Unwilling to lose money"

3
User 02/12/2020

Would not able to cancel or refund money for a reservation I made, and under the circumstances the military base my son was serving could not meet the reservation. SureStay would not refund money and made it a hassle to even deal with it any longer. Went to a different motel and will never use SureStay again!

"Absolutely amazing hotel experience"

5
sburns2020, Memphis, Tennessee 05/11/2020

The breakfast alone would've made me come back 100 times. The staff was insanely friendly and helpful. Are felt safe and quiet. I was really impressed with the quality of service for a smaller hotel. I would definitely stop here again.

"Crackhead hotel. Don't do it"

1
umedia2020, Las Vegas, Nevada 16/08/2020

They advertised themselves under a different hotel chains name and images on Google. The toilet paper holder was missing the main center part. The toilet wasn't bolted down securely at all and would move up and down when on it. Front door was loose and didn't feel secure at all. There was a crackhead pacing near our door literally all night. I actually saw a drug deal go down outside of my window at 2am.... why was I up at 2am you ask? Because I had such a fear of someone breaking into our car or room all night. It was a total sleepless disaster of a night. The hotel is in a very sketchy neighborhood as well, but it's hard to tell that from the internet. Please don't stay here unless you're looking to score some Crack or Meth.

Julie Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank your for your feedback. I apologize for the issues you encountered. I have addressed the room issues with the staff and corrected them. We strive our best to ensure our guests feel safe and comfortable. We have security throughout the night and are in partnership with the local police department to patrol the property. We hope you will give us another opportunity to better serve you in the future.

"Excellent place to stay..."

5
sntindustries, Los Lunas, New Mexico 04/06/2020

Excellent place to stay, would definitely recommend. I only planned on staying for one night but ended up staying 3 altogether!! Friendly staff, right price, great rooms, indoor pool... Great all around.

Julie Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback! We are happy to hear you enjoyed your stay and would love to see you back soon!

"Don't stay here"

1
User 28/05/2020

Room was awful....no carpet on floor, one wash cloth, one bar of soap, 3 giant moths. I took a shower and the wash cloth turned brown...I know I wasn't that dirty! Work was being done in middle of night on water in the street and dirty water came up when toilet was flushed. No water pressure from sink faucet.

Julie Najar, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback! I apologize for the issues you encountered during your stay. We have now completed our property renovation and would like to invite you back to see us. We have installed beautiful flooring in our rooms! Hope you see you back soon!

"Great night sleep in Albuquerque"

5
User 19/04/2020

Booked last minute driving to Nevada. As I'm allergic to dust and carpet, I couldn't have been any happier not to have carpets in my room. Very modern rooms, easy check in and out, quite and friendly staff.

JulieN87123, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback. We are happy to hear you loved our new renovation which does not include carpet! We appreciate you staying with us and we hope to see you back again soon!

"Very accomodating"

5
Odyssey1946001, Huntington Beach, California 08/04/2020

My family and I were passing through Albuquerque trying to get back home to California and found this cute little hotel off of Interstate 40. The staff was friendly and very accommodating, especially with our two dogs. The hotel was recently remodeled and was super clean. We had a trailer and wanted to park near our room. The manager moved us so that we could be closer to our trailer and actually even showed us where to park. Kudos to Julie and all of her staff for making us feel welcome during this time where everyone is in a panic. We will definitely come back again once all this is over with and we can travel freely again.

JulieN87123, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback. We are happy to hear that you were pleased with your recent stay. I'm glad we were able to accommodate your family including your furry friends! We are fortunate to be able to house pets as well since we know how they too are part of the family. Thank you for your kind words, we really appreciate it! We look forward to seeing you back soon!

"Good value"

3
harleydon13, Yuma, Arizona 28/03/2020

Stayed here last night. Because of corona virus, most of the hotel was off limits. The staff were wearing mask and gloves and behind a plastic partition. The room was very clean. I disinfected it before we felt comfortable. I was not offered a welcome package or the welcome points for being a gold member which was disappointing...they also told us there would be a bag breakfast and there was none. It was easy access to the i40 which was great.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback!

"Best place in Albuquerque on the east side of town"

5
User 25/03/2020

Used to be a Holiday Inn express but changed to Best Western Plus. Mangement was great and staff was outstanding. Good breakfast and newly renovated rooms. Pet friendly as well. I tried to stay at the New Holiday inn across the way and they dont accept pets.

"VISITAS"

5
User 17/03/2020

WE love came back and see the rooms were fully renovated, no more dusty carpets just floor, especially with my children playing around. we always travel with our pet they give us a complimentary treats and a cute waste bag.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your response! We are happy to hear you enjoyed your stay. We too love the renovation and happy to share our property with our visitors such as yourself. We love all our furry friend visitors as well! We hope to see you back again soon!

"friendly"

5
User 17/03/2020

Great Breakfast and friendly staff, definitely we are planning to come back. we are so happy to see how close they are located to the I40 near Target , so easy to find it and park. thank you for the hospitality. see you soon

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your review! Great to hear that you enjoyed the breakfast, our staff is great and really takes pride in their work. I'm glad you had a great experience! We hope to see you back soon! Safe travels!

"Not Clean."

1
HonestTraveler37, Los Angeles, California 14/03/2020

Room had a ton of dog hair all over it. I'm allergic. Had to get an allergy shot the next day. The staff was nice but stated the room wasn't allocated as a "pet" room. I showed them a towel that I used to clean up the dander from the floor and the simply said "I'm sorry". I do not reccomend.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for providing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.

"Horrible Experience"

1
User 28/02/2020

Spend another $40 and stay at a better chain. It took almost 5 minutes before I was able to get Luke warm water in order to take a shower. The dish tv quit working so I was unable to watch tv. Every time you flushed the toilet you had to jiggle the handle

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for choosing Sure Stay Plus by Best Western and for taking the time to provide feedback about your recent stay. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team and improve our standards in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.

"Good Location with Good Service"

4
Chile60, Clovis, New Mexico 17/02/2020

This is a good place to stay. It is right off I-40 at Eubank so it is very conveniently located on a street named Hotel Circle. The staff is great. They are pleasant and accommodating. The room was clean and the bed was very comfortable.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for choosing Sure Stay Plus by Best Western and for taking the time to provide feedback about your recent stay. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our property to improve the guest experience. I am happy to hear that you enjoyed your stay. We would love to see you back! We hope that you will give us the opportunity to serve you again in the future.

"This property needs some work"

3
Phyllis C, Bartlett, Illinois, United States 11/12/2019

The room was clean and reasonably appointed. The lobby was pleasant, the staff was polite and helpful, and the breakfast was classically Holiday Inn Express (some fresh items mixed with highly processed eggs and margarine-only offerings). The serious issue was security. The doors are supposed to require key access, however, the fitness center door was kept unlocked and when we reported this to the desk, we were told that it was on purpose as the management was re-keying the doors. This was seriously unacceptable given that a contingency of homeless people were congregating about 300 feet beyond the property boundaries in the parking lot of the strip mall behind the establishment. There is a back fence, but a section of it was broken down, so access from the strip mall was easy. In addition, there was a door from our room leading directly into the fitness room which was bolted, we think, but couldn't be sure as the handle was literally falling off. These conditions do not engender a sense of safety. C'mon Holiday Inn Express, you do better in other places, bring this place up to par.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback. We are currently under renovation and addressing all issues at the property. We anticipate to be completed 1st quarter of 2020. Please give us another opportunity to serve you in the future.

"Not worth the money"

2
Stucco, Santa Fe 05/11/2019

I had thought that spending more for a motel room might give me better quality but not in this case. My room had worn, unvacuumed carpet. Artificial berry-smelling cleaning product used that made it difficult to take a deep breath. The arms of the dirty chair didn't fit under the desk. Microwave was dirty inside. Lighting in bathroom was poor, as was the water pressure but lots of hot water. Mattress and pillows comfortable. Decent coffee in lobby. Only a one-night stay; won't repeat. This is no better than the EconoLodge across the street which was at least $30 cheaper.

"Substandard for the brand"

2
User 05/11/2019

This is not a hotel. This is a very old motel that has been rebranded and partially updated. My ground level room actually had a locked glass door off the bathroom vanity area that looked directly into the pool area. The privacy curtain it hides behind does very little for the noise from the pool. My room's flooring was newer vinyl wood plank, which is fine. My friend's room had old, stained carpet. Furniture is a bit dated and beat up. Good TV, refrigerator and microwave. The TV would flash off and back on every time the refrigerator's cooling would kick on. Most of the room was very clean with exception of the Keurig machine. The walk in shower was old but clean with a great showerhead. The mattress and pillows were surprisingly comfortable. There are plenty of USB ports and outlets, though one on the wall by the bed didn't work. Breakfast and coffee were as good as you would expect from Holiday Inn Express. The lobby is comfortable and staff is friendly and helpful. The business center looked adequate, though I didn't use it. I had no use for the pool on this trip either and did not see a workout room. We were traveling with a small dog and the pet area is small but with nice grass and trees. So, it is not typical for my experience with the brand. I prefer fully enclosed hotels and am a bit if a snob in that area. Still, I slept comfortably and had a good breakfast. Two stars for this Holiday Inn Express just because it is an unfortunate anomaly for the brand.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for providing feedback regarding your recent stay at the Holiday Inn Express ABQ. We regret to hear you didn't have a good night's sleep. Your concerns will be taken into consideration to improve our guests' quality of stay. We are under renovation and making improvement throughout the hotel. I hope you will give us another opportunity to serve you in the future.

"Dirty and old"

1
CLTCGL, Rathdrum, Idaho 30/10/2019

The room was very dated and dirty. Wallpaper coming off of the walls, floors were not vacuumed, questionable stain on chair and on carpet under chair, toliet would not flush unless you took the back off and re-adjusted stopper after EVERY flush and we had to stand on a towel in the shower cause we were afraid of getting a fungus on our feet. I did bring this up to front desk staftt, and was told they would be willing to give us a $20 credit off of the bill. That is the best that they could do.

IHGService, Guest Relations Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Hi CLTCGL, We're glad to have welcomed you here at Holiday Inn Express Albuquerque (I-40 Eubank), NM! We want our guests' experiences to be rewarding and clearly that didn't happen. I'm sorry if you found the room dated and unclean. I'd love a chance to win your trust back in the brand, and with that in mind I've sent you a private message to obtain more information about your stay. I look forward to receiving your response when most convenient. Best, Dhang R Case Manager IHGService

"Needs some improvement"

2
Brian S, Springfield, Missouri 15/10/2019

Stayed there two nights during the balloon fiesta. The breakfast was good and the pool and hot tub were nice. However, those good things did not make up for several things that were broken in our room and the persistent noise of the residents in the room next door (not helped by the fact that it was a connecting room that we did not want). The sliding lock on the door was very loose/falling out. Maintenance's fix was to remove that lock completely -- so we were left with a less secure door that opened out onto a parking lot. Not cool.

JulieN2754, General Manager at SureStay Plus Hotel by Best Western Albuquerque I40 Eubank, responded to this review
Thank you for your feedback! We are currently under renovation. We are looking forward to all the wonderful property improvements. I hope you will give us another opportunity to serve you in the future.

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.