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Best Western Kilima Hotel, York

4.5/5  - basé sur 723 notations.
129 Holgate Road, YO24 4AZ, York, Great Britain - Ver el mapa
Best Western Kilima Hotel - Vista Exterior El Best Western Kilima Hotel se encuentra en el centro de York. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

El BEST WESTERN Kilima Hotel está ubicado en una antigua rectoría del siglo XIX construida originalmente para un comerciante local de vinos y está situado a poca distancia a pie de la histórica ciudad de York y sus principales atracciones. El restaurante y el bar con su original techo abovedado están situados en la planta sótano de estilo victoriano del hotel. A la hora de celebrar sus reuniones nuestro hotel cuenta con una sala para conferencias con capacidad para un máximo de 26 personas con distribución tipo sala de juntas. Estacionamiento privado disponible. El BEST WESTERN Kilima Hotel es el lugar de alojamiento idóneo para hacer turismo o ir de compras y cuenta con un fácil acceso a la autopista A1/M1 con una magnífica ubicación para viajes de ocio o de negocios. Todas las habitaciones son exclusivamente para no fumadores.

Best Western

Kilima Hotel

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina climatizada
    Piscina climatizada
  • Bar-salón
    Bar-salón
  • Seguro
    Seguro
  • Sauna
    Sauna
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 723 huéspedes
NOTA EMITIDA
Excelente
333
Muy bueno
292
Normal
67
Malo
19
Pésimo
12
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
58
De negocios De negocios
89
En familia En familia
110
En pareja En pareja
388
En solitario En solitario
38
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Small, friendly hotel; good location"

4
05/11/2018

Hotel easy to find & a reasonably manageable walk into York. Room decor a bit dated, but good food & a pool in the basement. Staff were friendly & helpful. Sufficient parking at rear of hotel, which is free if you book directly with the hotel. If you book via another website, it is £5/day. Would stay there again.

"Great Place Good Location"

5
05/11/2018

A little gem in york. This is a great place for a family of 5, fab staff and great location for the museum. the breakfast was great with plenty of options, the evening meal should be skipped the hotel isn't big enough to provide quality evening meals. but that said I would go back.

"Halloween in York"

5
03/11/2018

Booked a last minute night away in York for Halloween. Came across the BW Kilma as wanted a pool if possible... Booked it on the reviews. From the minute we walked into the hotel me and my daughter felt welcome... staff so friendly and helpful throughout our stay. Had lovely morning swim followed by a fantastic breakfast. Would highly recommend and would stay there again. Thank you

"Friendly hotel, lovely staff"

5
31/10/2018

I booked direct with the hotel for a midweek 3 night stay last week for myself and sister. We had a large ground floor room with very comfortable single beds, bath and shower with plenty of hot water. We used the swimming pool a few times, the pool area and changing rooms were immaculate. Clean towels were provided. All the staff were lovely and friendly. We arrived early and left baggage at the hotel, map and directions of area provided by staff. We didn't eat at the hotel but there seemed to be a nice choice for the evening menu. Extra tea/coffee/milk etc supplied on a table by reception, help yourself when required...very nice touch. A great hotel and will definitely stay again.

"Family room stay"

5
29/10/2018

Had a three night stay as a family of five. Really enjoyed our visit having booked direct. Kids and I loved the 10m pool which was open between 9am and 9pm. Took advantage of the free parking as I had booked direct and we used the cheap and frequent bus service into the city which stopped directly outside the hotel, you could walk in if you fancy either. Breakfast was lovely with plenty of choice to suit us all. The kids slept in a side room off our room with a TV in which was ideal. The staff were all very friendly and helpful. Overall we had a lovely time and would love to go back.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Barry K, Thank you for your review of the hotel and thank you for booking direct I hope you enjoyed the discount from the internet. I am so pleased you all enjoyed the swimming pool it is always a nice way to end the day. I look forward to welcoming you back on your return but until then may I wish you all a wonderful Christmas and New Year. Regards Chris

"An absolute jewel"

5
28/10/2018

I had the pleasure of staying here for 2 days last week. A little bit wary of moving away from my tried and tested but so glad I did. A lovely old building creaking floorboards and all. Comfy room and lots of the usual little extras. But the biggest bonus here is the staff. They are so lovely. Helpful, friendly and genuine attentiveness. Especially the 2 young lads in the restaurant. Not the best selection on the menu for either breakfast or dinner, but what you do get is freshly cooked, piping hot and very tasty. Well done Kilima I will look forward to staying again

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Jackie B, I am so glad you did move and thank you for your great review of the hotel. I will pass your comments on to the lads in the restaurant. We are currently looking at upgrading the breakfast menu but I also prefer freshly cooked and served to a buffet style. I look forward to your next visit but please call the hotel direct on 01904 625787 for the best price and free parking. Regards Chris

"Lovely friendly hotel"

5
26/10/2018

We booked direct with the hotel. We were not disappointed the family room was excellent good size and extra room for children with TV and sitting area. Lovely clean hotel, everyone of the staff we spoke to were helpful, polite and just really lovely people. We could not have asked for more. We checked in and was given map with Hooe to get into city walking or on the bus told us exactly how far to the bus stop. Pool area great lovely clean towels . Breakfast great really good selection and again great service by all staff. Checked out and again great customer service. We will come back to this hotel our boys loved the pool, their room and breakfast. Little gem of a hotel. Thank you

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear SJSBSS, I love nothing more than the map. It gives me an opportunity to show guests a lot of the things York has to offer although I freely admit you would be with me for a long time if I told you everything. York has so much to offer it is one of those places you can visit again and again and still find new things to do. Don't forget to call on 01904 625787 for the best price and free parking if required but do visit the Visit York website for up to date information and hopefully soon a direct link to the hotel to make your booking. Regards Chris

"family trip"

5
25/10/2018

We visited York as a family of four and stayed at this pleasantly individual hotel for four very relaxing nights. I spoke to the the reception and they organised two single beds which our children found very comfortable. They couldn't have been more helpful and friendly. The room was an ideal size for us and had everything we needed. The children enjoyed the pool and I enjoyed the steam room! Breakfast was a very satisfying start to a long day being tourists in what is a wonderful and fascinating part of the world. We found the hotel to be a comfortable walk from the station but undoubtedly there would be buses etc. Having stayed in premier inn more times than we can count it's really nice to stay in a place that has a personality....perfect on a medium budget!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Heather G, It is always a pleasure to be able to help a guest out and we are a very family orientaited hotel been one of only a few in York with a swimming pool for the kids to enjoy. Don't forget to call on 01904 625787 for the best price or in the near future I will be putting a direct link on the Visit York website. Regards Chris

"Lovely Hotel within walking distance of the old part of York, Great Breakfasts"

4
22/10/2018

Came up to York for a few days on my own to enjoy the history. Had some Best Western Points so I booked this hotel and it was great for the most part. I want a hotel to be CQCD - that is Cool, Quiet, Comfortable and Dark. For the most part the Kilima was all that. Airconditioning in Europe is generally not good and I could only get the room cool enough by opening the window. The room was very quiet, never heard my neighbours at all. The bed was comfortable but like most European King size beds it's two beds pushed together. When one bed is an inch higher than the other you can't really sprawl across the whole thing. I was able to get the room quite dark enough for sleeping. I also appreciated that there was lots of hot water in the shower. Check-in and departure were smooth. The hotel did not have USB ports but the manager managed to find me one which he borrowed from a guest. I have stayed in a number of BW hotels in the USA and Canada and breakfast has always been included. However, in this case the breakfast was awesome, you would sit down and a waiter would take your order and they had eggs benedict with smoked salmon (Eggs Royale apparently is the term used in England). It was very good. There was also a small buffet with cereal, drinks, bread and pastry etc. Very nice. I even ate dinner one night at the hotel and the lamb shank (not what one would expect in a BW) was excellent. Huge portions too. All in all very satisfactory.

"York City Break"

4
18/10/2018

A good hotel with easy access into the city of York using buses that stop just outside the hotel and eliminate the problems of finding city-centre parking. Although it is near enough to walk into the city, after a day of sight-seeing the legs appreciate the bus

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Martin P, Thank you for your review of the hotel. Don't forget to call next time for a discount and free parking. Regards Chris

"Little gem"

5
15/10/2018

A lovely hotel clean and comfortable with lovely staff, coming to a hotel at the weekend is sometimes a Concern that you will be surrounded by a huge wedding.. Not so here it is great, a good balance of friendliness and privacy

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear peter C, Thank you for your review of the hotel. I think you must have had a problem in the past with a large party but fortunately for you we don't do weddings as we are only a small more intermate hotel. We do however have a large car park and a swimming pool on of only a handful in York. I will pass your kind words onto all the staff but in particular the housekeeping team. I look forward to your next visit but until then and if I don't see you before have a wonderful Christmas and a very happy New Year. On the subject of Christmas if you or anyone reading is struggling for a gift we have some great rates available for January. Just pick up the phone and dial 01904625787. Regards Chris

"York weekend"

5
13/10/2018

Excellent the hotel is situated just a short walk into the city, we had great weekend and would use it again.The staff were very helpful and always there when needed. The rooms are comfortable and clean ,with tea making facility.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Frank J, Thank you for your review of the hotel. We are indeed in a good location close enough to walk but far enough away to miss the late night revellers particularly on a weekend or during a large event. For those who wish to we are also serviced by very good bus routes from outside the hotel. My staff are very knowledgeable about the local area and always enjoy pointing guests in the right direction so you don't miss out on all the great attractions York has to offer. I do look forward to your next visit but please make sure you call on 01904625787 for the best possible price along with free parking if required. Regards Chris

"Weekend away"

4
07/10/2018

Fantastic hotel. Arrived early evening Friday night. Plenty of parking at the back of the hotel. Reception was very welcoming. Was shown to our room which was a four poster room with a separate lounge area. It was very clean and the bed was so comfortable. Very good value for money. The bathroom had complimentary toiletries. There was plenty of tea/coffee things in the room and if you needed a top up they had a tray full in the reception area. The bar was a great place to chill out and have a chat, the barman Ben was very chatty and friendly. The hotel manager was very helpful and talked us through a map of the best places to visit. Had a great w'end in a lovely hotel. Highly recommended. Would definitely return

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear elaine037, Thank you for taking the time to review the hotel. We are all pleased to see you have such a great time. We do indeed have a good car park with enough spaces for one car per room and when a booking is made direct with the hotel on 01904 625787 it is completely free. I get a lot of comments regarding the top up station in reception I don't know why more hotels don't adopt the Idea there is nothing worse than having to ask and then wait for simple things. I am very lucky to have such knowledgeable staff on the desk with 3 out of 4 of us growing up in York. I look forward to your next visit. Regards Chris

"Stay in York"

5
14/09/2018

The hotel is very clean and well decorated, all the staff are friendly, polite and attentive. The room was clean and everything we wanted, the shower was excellent and the bed very comfortable. The food is excellent, we had dinner and breakfast and it was cooked to order and served hot. A perfect relaxing place to stay, we wouldn't hesitate to return on our next visit to York

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear S2903QFpeters, Thank you for your kind review of the hotel. I am pleased to see you enjoyed all your meals at the hotel in relaxing surroundings. Perhaps you or other readers maybe thinking of coming for Christmas, if so I would book up soon on 01904 625787 as we are filling fast. Don't forget the best price is always direct with the hotel and you get free car parking. Regards Chris

"Friendly hotel"

4
13/09/2018

The décor of the bedroom was a bit dated and the floorboards were very creaky. All the staff I came into contact with were very friendly and helpful, The bar stock was a bit limited food was excellent the service was very good

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear prof_9, Thank you for the review. I look forward to welcoming you back next time. Regards Chris

"Nice family feel, good breakfast, nice swimming pool"

5
12/09/2018

Stayed here for a long weekend with my father. We had a lovely time. Hotel very nice and quiet yet only 15 minutes walk from Micklegate and city walls. Staff nice, breakfast good, nice swimming pool, clean, quiet. Everything that you would want for a city break.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Dr_CB_13, Thank you for your review of the hotel. We are all so pleased to see you had a great time and look forward to your next visit. Regards Chris

"Lovely midweek break"

5
31/08/2018

A very comfortable hotel just a 10 minute walk from York city centre. Wonderful friendly staff, very tasty breakfast with a fabulous swimming pool. We had a great time and would definitely return again.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Geraldine B, Thank you for your very kind review of the hotel. I am pleased you enjoyed the pool and our location to the beautiful city of York. I look forward to your return but please call 01904625787 for the best price. Regards Chris

"Fantastic Hotel "

5
30/08/2018

I think this review is long overdue.  I've stayed in this hotel 4 times now and my boyfriend has stayed here numerous times so I think this speaks volumes.  It's a lovely hotel which is always welcomed by the lovely Chris on reception.   This hotel has a homely feel to it.  Which is why we continue to come back 2 or 3 times a year.  There is a swimming pool located within the hotel along with a steam room.  The facilities are never too busy and more often than not, it's usually just us using them when we visit.  There is also a gym, but I have never used this.   Car parking is available at the back of the hotel.  This is free if you book direct with the hotel.  If you don't then it's £5.00 per night.  Which even at £5.00 is excellent compared to other hotels in York.   I've never had an evening meal at the hotel, but I have had breakfast with is really nice.  There is a variety of cereals, toast, fruit and yoghurt to choose from.  As well as a menu for a cooked breakfast.  I can highly recommend the Eggs Royale which is my favourite when I stay.   York city centre is about a 10 – 15 minute walk away.   This is an excellent hotel and I can't rate it enough.   Hope to see you soon.  Vicky and Simon from Doncaster.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear vicky1780, Thank you so much for your lovely review of the hotel. It is always a pleasure to see you both and I look forward to your next visit. Regards Chris

"Overnight stay with family"

5
22/08/2018

Great little find, 10/15 minute walk into the center of York. We stayed in a family room, (2 adults 2 children) which was clean and nicely decorated Parking on site Added bonus of a swimming pool, which the kids love Very friendly staff Good choice of breakfast would recommend

"Comfortable, Clean and Friendly Hotel 15 mins from City Centre"

4
18/08/2018

This hotel has an old-fashioned feel to it which adds to the experience. It is clean, comfortable, cosy and the staff are friendly and helpful. Swimming pool, steam room and gym are great to have on hand and the wifi is good and quick too. 10mins from the station and 15 from the city centre so easy to get around from. It's on a busy road but the room we had was towards the back of the building so wasn't a problem.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Matt H, Thank you for your review of the hotel. I always think we are a close walk but yet far enough away from the centre of the city so we do not get all the night time disturbance other hotels have. I also agree with you regarding the pool and only a handful of hotels have them I have seen some charge but ours is included in your room rate. I hope to book you in again soon but please call on 01904625787 for the best rate. Regards Chris

"Fantastic staff"

5
16/08/2018

Dated décor and fittings but fantastic friendly staff. Comfortable room but dated décor and fittings. just here for 2 nights but good value. pool is fantastic if you like pools. breakfast was A+ as per usual BW standards. the best attribute is the staff, nothing is too much trouble. We will deffo go there again.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Steve H, I am pleased to see you had such a great stay with us at the Bestwestern Kilima hotel, I will pass your comments on to the staff they will be pleased. Hope to see you soon but please don't forget to call on 01904625787 for any special requests free parking and a discounted rate. Regards Chris

"Hotel in York"

5
13/08/2018

We had a lovely weekend at the Kilima Hotel in York in August. The staff were very attentive and the breakfast was excellent. We would recommend this hotel. The location was good and only took about 10 minutes to walk into York

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear lorraines521, Thank you for your review of the hotel I hope to see you back soon. Regards Chris

"Birthday surprise "

4
07/08/2018

We visit for long weekend with our daughter and two granddaughters the children loved the swimming pool couldn't keep them out of it brilliant location for going into York staff were very friendly and helpful will definitely be coming back

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear debsdolphins, Thank you for the review. I look forward to your next visit but dont forget to call on 01904 625787 for the best price and free parking as calling the hotel direct is the only way to get free parking. Regards Chris

"Tired, soulless and needing a good clean! "

2
03/08/2018

I stay away from home circa 3 nights per week with my work. I encounter lots of different Hotels all over but mainly in London. I paid £137 for me solo in a room with breakfast. This hoe felt ‘unloved' the way hotels slowly deteriorate when they are up for sale and current owners are no longer investing in the business at all. Whilst my room was fine aesthetically, it was dusty. The small room with gym equipment hadn't been checked and was missing paper towels and spray to clean equipment after use, the small set of lockers would accept new £1 coins and I had been looking for ward to breakfast (best meal of the day) but when I sat down there was a very established spiders web and larger spider occupying the adjacent wall. I appear to be completely in the minority when I read other recent reviews but this was my experience. I would have rather paid less and had a little less In somewhere else or paid a little more and had a lot more in another hotel. I wouldn't book again mainly because for me this Hotel doesn't warrant the price I paid.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Andy J Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. On the subject of the price you picked the most expensive rate had you booked the advance purchase you would have saved and if you had called direct you would have saved even more. If I can provide any assistance, please don't hesitate to contact me directly at 01904 625787. Yours Chris Betteridge Hotel Manager

"Great hotel"

5
30/07/2018

A lovely hotel with very friendly staff. Rooms were clean and amenities very good. Breakfast was delicious and filling. Convenient for the city centre to walk. The pool was a real bonus to relax after a day out before the evening meal.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Y5965SMlindaf, Thank you for your review of the hotel I hope to see you soon. Regards Chris

"Excellent stay"

5
30/07/2018

Having stayed for three nights (26th till 29th July) at a very busy time as both York races were on and graduation ceremonies for the university it was an excellent stay. The decoration is a little old fashioned but still lovely. The room we were in was a very good size and had everything you could need. All I will say is there were no sockets by the bed but as I'd taken an extension lead this wasn't a problem. All staff were friendly and helpful. We arrived earlier than check in as we wanted to leave our luggage and go shopping. On arriving back at the hotel the receptionist/manager had taken our luggage to our room ready for us. The pool was lovely and quiet which is what I prefer. Breakfast was an added bonus as I didn't actually know it was included in what we'd paid! Even at breakfast on the last morning while the restaurant was packed for breakfast all the staff were friendly and helpful at what must have been a stressful time! I really would recommend this hotel as it is very close to the centre only a couple of minutes bus ride or drive and a 10 minute walk.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Ruth T, Glad to see you had a great time with us. For future information it is a minimum standard of Bestwestern world wide to have a locked room to store luggage. I am blessed to have a great team of staff and will pass your comments on. See you next time. Regards Chris

"Short Break"

4
28/07/2018

Just returned home having stayed at the Best Western Kilima hotel.Manager Chris was very helpful and welcoming.All staff friendly.Nice room and king size bed.Breakfast was good and plenty of choice.Will return.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Martin R, Thank you for your kind comments. Don't forget to call direct next time for the best rate. Regards Chris

"Break with freinds"

4
26/07/2018

This is a very pleasant hotel staffed by really nice and friendly staff. The walk into town is more 20 minutes than 15 but easily manageable. My only gripe with our stay is that because we had booked through Best Western rather than the Hotel itself ( total cost in excess of £2,000 for four couples ) we would be subject to a £5 per night parking fee that is not applied if you book direct. I really could not understand,and this as, after all, it is a Best Western Hotel and the charge of £20 seemed unnecessary. When checking out and asking for a rationale for this, none was provided leaving a slightly sour taste to an otherwise enjoyable stay.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear fareynolds, I am so pleased to see you had such a great time with your friends and enjoyed both the hotel and the city of York. I am a little puzzled however regarding the car parking comments. I see you are an avid user of this site and in many of the reply's I post I remind guests that if they call direct on 01904 625787 they not only get a better rate but if in a car, free parking. You booked though Bestwestern and on their site it is clearly visible that we charge £5.00 per day for parking. Your comment after all its a Bestwestern hotel took a little working out but to clarify Bestwestern do not own a hotel any where in the world all are privately owned. I do hope this clears things up for you and look forward to your call for your next visit. Yours Chris Betteridge Hotel Manager

"Good as always"

5
22/07/2018

I have stayed here 3 or 4 times now, always clean and friendly. Excellent breakfast selection, freshly cooked to order. If you book direct with them there are no car parking charges. Location is slightly outside the city but it is only a very short walk.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear dougsteptoe, New business is always great for us but what is more important is returning guest such as yourself. We are always pleased to see you and hope it won't be too long before you are back. Regards Chris

"First visit-great hotel"

5
20/07/2018

This was the first time visiting this hotel,being given a Best Western travel card as a retirement gift. Upon arrival a slight issue with processing the card for payment but the young lady said it was not a problem and the Hotel Manager would sort it the next day. We were shown to our room (21) which was clean and spacious. It overlooked the car park and was very quiet. With it being about 15 mins walk into the City, it was situated in a quieter part of York which suited us. We took advantage of the swimming pool and steam room which was great and really relaxing. Spoke to Chris the Manager the next morning who sorted out the travel card payment without any fuss. He appeared very experienced and knowledgeable and was genuinely interested in helping the customers. We had a really good 2 night stay in this excellent, characteristic hotel and will definitely return.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear dave m, Thank you for your review of the hotel we are all pleased to see you had such a great time. Don't forget to call direct to the hotel on 01904 625787 next time for the best possible rate and free parking. Until then enjoy the rest of this wonderful summer. Regards Chris

"Amazing value for the $$ and a short walk to city center"

5
18/07/2018

Honest review: This is a 3 Star hotel, so don't expect the intercontinental. Saying that, value for money for a family room, in York this is the clear winner! We booked this hotel for several reasons: we wanted a family room (two adults, two kids). It has free parking (not common inside the city) and it had an indoor pool (in case of inclement weather). First off, the service was great. The manager (we think), checked us in and waked us to our room. She then apologized for the second room not being set up for the kids. It was still set up as a couch. Not a problem to us, we hadn't even requested it so no problem. (It was set up for us while we were out to dinner). And the constant, nice helpful friendly service started from there. Nice manager, nice serving staff for the breakfast, nice bar staff and even nice maids! Everyone was just nice, friendly and helpful, from our arrival through two days and until check out. The pool was really nice, the change rooms clean and it was quiet. Good for a dip after dinner! The breakfast was great! Included in the room it was table service with a proper hot breakfast and a good menu. In the Radisson, the same meal would have been on the buffet and at £12 a person. Free parking and a 10 minute walk to the city center. We did not mind the walk and there are several routes, including walking along the city wall! (Which the kids loved!). Parking at hotels inside the walls are usually £20 a day or more. The only critical comment I would make is that the rooms are “vintage”. New mattresses, pillows, linens and towels but the decor and amenities are dated. Not having a USB or power plug by the bed will frustrate most travelers, but we carry several extension leads as this is a common problem. There is an upside to vintage too, the shower head is distinctly “non water saver”. (Possibly a surplus fire hose...lol). One does like a good shower. Overall, great value for money and we will stay there again. We can afford to stay where we wish, but this one aces the price VS service aspect admirably. Cheers!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear David C, Thank you very much for your in depth review of the hotel I could not have wrote it better myself. I look forward to your next visit. Regards Chris

"Perfect!"

5
15/07/2018

Stayed for 1night following a day at the races, short 15 minute walking distance from centre and 20 from race course or £5 taxi ride. I had a single occupancy room, it was clean, nice big tv,fan,iron, tea and coffee facilities. Bathroom with full bath and shower. Ample on site parking. Friendly staff both at reception and at breakfast ...Sam & Ben very attentive and polite. Overall fantastic hotel, fantastic price given the popular race day and compared to others and will certainly be returning when I next visit York. Definatly recommend. Thanks for a great troublefree weekend!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear leigh k, So pleased you had both a great stay and a great day at the races. I am very lucky to have a great team of staff to luck after all our guests needs. I luck forward to your next visit but don't forget to call on 01904 625787 for the best possible price and free parking. Regards Chris

"Good Value"

4
15/07/2018

Stayed overnight on a room only basis. We have been to York many times and this hotel is good value for money. Good location with parking and easy walk into the city centre. Friendly staff on reception. Decent sized ensuite double room (No. 7) with everything you need. Nice bar situated on the lower ground floor next to the restuarant.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Happy_Holidaymaker51, Thank you for your review I am pleased you enjoyed your stay. Regards Chris

"Loved it!"

5
05/07/2018

First time for me visiting York and will definitely be back. Best Western was fab. Booked mainly because of the car park, and the fact it had a swimming pool that guests could use FOC was an added bonus. We booked through booking.com but it is advised to book direct, you'll get a better price and free parking. The place was spotless. Staff were lovely and so friendly. Town was only a 10min walk away. When I do come back to York I'll definitely be coming to stay here again!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear niomes12, I am so pleased your had such a great time on your first visit both to York and The Best western Kilima Hotel. Yes we are one of a handful of hotels with a pool and in this weather it makes such a difference to your stay. I am pleased to see you will be staying with us again but don't forget to call direct on 01904 625787 for a discounted rate and the only place you can get Free car parking. Regards Chris Betteridge Hotel Manager

"Clean, welcoming, comfortable"

4
02/07/2018

If you want a five star, everything shiny and new hotel then this is not it. If you want a clean bed, pleasant staff and good breakfast then the Kilima fits the bill. We paid well over the odds as it was a racing weekend at York but that was our choice. The surrounding area is a mix of private properties, small commercial enterprises and hotels & B & B premises. Quiet enough and sufficiently close to walk into the city or to the racecourse if you are moderately able. The reception is warm,friendly and gives sufficient information without being read chapter & verse. The hotel is a little tired in some aspects but the bedroom was clean and airy. Bed was a bit too soft for me but it was only one night. We used the pool before breakfast which was a good start to the day. Breakfast was served by friendly professional staff. It was tasty, well cooked and plentiful. More than enough menu choice for 99% of people. Would we stay again? Yes if we got a better price and we were told by the gentleman on reception that the best price is always by 'phoning direct.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear PBSM64, Thank you for your kind review of the hotel. I know hotel prices can seem expensive which is why I always suggest calling direct not only this hotel but all hotels. I do hope to see you soon Regards Chris

"Lovely hotel "

5
25/06/2018

This hotel is wonderful inside. Very clean and tidy and staff are friendly and polite. The bar and breakfast area is downstairs and very nice. There is a pool which you can use and parking area at the back which is very safe. Our room was lovely. Spacious and clean and all decor and fixtures are well maintained. One of the best places to stay in york.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear julydevil, Thank you for the review I will pass your remarks on. I think we are very lucky to have the pool which is something you need to unwind in after a hot day of sight seeing. Regards Chris

"best western Kilima york"

4
21/06/2018

We enjoyed this hotel very much. The staff were very helpful efficient and very polite. A lovely room comfortable bed and a very powerful shower. Very nice breakfast and evening meal. Good parking. A very good hotel for proximity to York centre.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear christophersE4862PR, Thank you for taking the time to review the hotel. We are indeed only a short walk into York depending on how many watering holes you visit along the way. I hope to see you soon so don't forget to call direct for free parking and a discounted rate. Also ask us to join you in the Bestwestern reward scheme if not already a member for benefits in over 100 countries and 4100 hotels. You only get rewarded when you book direct. Regards Chris

"Well worth a visit."

4
20/06/2018

Good general location to city. 20-25 minute stroll to city walls, shortcut available to Railway Museum. Enjoyable meal in restaurant with sensible fixed pricing on each course. Cosy swimming pool and steam room facility.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Tom P, Thank you for your review I am please to see you had a great time. I look forward to your next visit. Regards Chris

"Visit York"

5
19/06/2018

An old building that has been sympathetically extended and updated. Our double room was very comfortable and, even though on the ground floor, was pleasantly quiet. There is also on site parking and a nice swimming pool. Note: as their details say, there is no lift so, although the staff always offer help with luggage, if you find stairs a challenge request a ground floor room. All the staff were very polite, friendly and helpful from check in to check out The restaurant provided excellent food, and the Yorkshire portions were generous. The chef did an excellent job when we went "off menu" a bit so we could enjoy the food without overdoing it. It is an an ideal position for visiting York, the centre of which is a 10-15 minute walk. However, local buses 1,5 and 5a stopped just outside the hotel for those so inclined. A most enjoyable stay.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear GMF-Essex, Thank you for your kind review of the hotel. I am pleased to see you had a great time and I look forward to welcoming you back some day. Don't forget to call me direct on 01904625787 for the best rates available and free parking if needed. Regards Chris

"Possibly the worst experience for years"

1
05/06/2018

Many Floor boards broken in bedroom, shower did not work, noisy - guests shouting till 00:45. Staff attempted to gain entry at 07:45. We could feel the individual bed springs digging into us , difficult to find a comfortable position. You wont get rewards points unless you book with Best Western ( which is more expensive) No soundproofing and tiny rooms. The Hotel needs a full refurbishment No lift to upper floors so no good for those with difficulty walking

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear 208philipl, Firstly may I sincerely apologise for not meeting with your expectations on this trip. It is always a big disappointment to both myself and all the staff when a guest has not enjoyed their stay with us. The floor boards do creak in the older part of the building but are not broken as you suggest the building was built in 1871. I have checked the shower and it works fine but I do see that it can be difficult to work out so I will look into that. The guests in the lounge had just come back from a night out, this is not a hotel full of revellers and they did keep the noise down after you had called the duty manager and he had seen them. Noise from other guest is very difficult to control and as I have said we do not encounter this problem often. I am baffled as to who you think tried to get into your room as the housekeeping do not start until 8am and all other staff are busy serving breakfast. I can only assume it was the guest in the next room getting into their room. I will take a look at the bed and change the mattress if needed but that room is in use all the time and you are the first to mention it. The room you had cannot be classed as small for a three star hotel but you are entitled to your own opinion. We do not have a lift nor to we say we have one, we are however more than happy to assist with luggage. We also have ground floor rooms but you are better calling direct on 01904625787 to guarantee this. Booking direct with a hotel is usually the place to find the best price. The Bestwestern reward scheme is exactly that a reward for loyal members of Bestwestern you only get points when you book direct with the hotel or on the Bestwestern websites. I have to say it is one of the best schemes around with your points never expiring along with many other benefits but you must adhere to the simple rules. As for the hotel needing a full refurbishment we are constantly spending money on the hotel and listen to our guest very carefully. Once again I am truly sorry you did not enjoy your stay with us but hope you have many happy trips in the future. Yours Chris Betteridge Hotel Manager

"Relaxing night away "

4
29/05/2018

Visited York over bank holiday; Kilima hotel had a warm friendly atmosphere. Room was spacious and well presented. Ended up going for a swim in the morning of our departure, pool was warm and wasn't busy at all. Overall the price of the hotel was worth it! Thanks for a great stay!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear karl l, Glad you enjoyed your morning swim I think its a great way to start the day and with only around 6 hotels having a pool in York I feel very lucky. Regards Chris

"Lovely staff"

5
28/05/2018

Stayed at the Kilima for 2 nights. Lovely welcome, very helpful. Room was nice and big with everything you need. Breakfast service was excellent with plenty of choice. Staff really make this hotel. Was a nice distance from the city centre and easy to find from the train station. Would definitely return and stay again. Thank you.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear mstee5, I look forward to your next visit and know you will have a great time again in York. Regards Chris

"Very impressed "

5
28/05/2018

Stayed here for three days over the bank holiday weekend and was very happy with the hotel. The room was very larger and comfortable, the whole hotel is kept very clean and all the staff were polite and friendly. Breakfast was nice and the weather was excellent, but i dont think the hotel can take the credit for that. Would definitely recommend and stay again. ??

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear miccck, Glad you had a great holiday and yes I personally turned the sun on each morning. Please call direct for the best price on 01904625787. Regards Chris

"Another Great Stay"

5
21/05/2018

After several years of staying at The Kilima we were not disappointed. Staff excellent, good breakfast, location great 10 mins walk to town centre 20 mins to racecourse. A happy and inviting hotel to stay. Can't recommend it high enough.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Wendy, Thank you once again for your great review I will pass on your comments. Don't forget to call me if you come up in the summer and tell hubby to bring the clubs. Regards Chris

"Helpful staff, good food and facilities good location"

4
17/05/2018

We would stay there again all round very good and we are fussy, bus stop just outside for going out and a short walk for return 5 mins or less to city centre. Staff are very helpful great pool and gym. We only had breakfast and that was excellent, we eat out, plenty of tea and coffee in the room and the bed was very comfy clean crisp bedding

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear I2907GUdavide, Thank you for your kind review of the hotel. I will pass your comments on the relevant departments. Don't forget to give us a call on 01904 625787 for a discounted rate and free parking. Also if you have signed up the BESTWESTERN reward program you will get preferential rates for all other hotels on line. If you have not signed up give me a call and I will happily do it for you. Regards Chris

"Highly recommended for York"

5
28/04/2018

I cannot speak highly enough on the Kilima Hotel, Holgate Road, York. I have been a Best Western customer for some years now, but this is the best hotel we have stayed in over the years. I return to York regularly (am a Freeman of the City) so have some experience of the hostelries available.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear TrueYorkshire, Thank you for your kind review of the hotel. We all hope to see you soon. Regards Chris

"Good Hotel"

4
25/04/2018

Great place to stay if you are visiting York. Bus stop just across the road takes you to the city, or taxi 5-6 pounds, or walk about 20-25 mins. Fairly quiet for our visit of 3 nights. Staff were very helpful and friendly. Plenty of car parking space. Nice room with a very comfortable bed, but perhaps the decor could do with a bit of a freshen up. Would definitely stay there again next time.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Kevin T, Thank you for taking the time to review the hotel. Dont forget to call on 01904 625787 the next time for free parking and a discounted rate. regards Chris

"Total surprise "

4
16/04/2018

We got a pleasant surprise when we turned up. It's a very quaint old almost mansion with many levels I'd best describe it. Nice little bar and restaurant. There's no sauna or gym we found but there was a steam room and nice pool so description may be outdated. A very easy walk to town even in the rain so car could be left onsite. Great staff and very helpful. Only suggestion I'd get a room on a high level as some rooms have creaky floor boards being an older place. I'd go back for sure

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Shaun M, I am pleased to see we surprised you and that you had such a great time. I am sorry you did not find the gym and I will look to put a new sign up to make it a little clearer. We don't have a sauna but we do have a steam room by the swimming pool. I look forward to your next visit but please call on 01904 625787 for the best rate, free parking and special requests. Regards Chris

"Clean, comfortable and convenient."

4
26/03/2018

We stayed one night in March as it was one of the more affordable places to choose and the location looked great. Very clean, comfortable room and helpful staff on reception. Close enough to walk into the centre or you can catch a bus (no 1 or no 5) across the road for £1 each way. £5 car parking but free if you book direct with the hotel staff. Didn't use the pool and didn't have breakfast so can't comment on these aspects. Would definitely stay again if the price is right.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear H0lidayMum, Great to see you had such a good time in our city I do hope you return soon. Regards Chris

"superb"

5
26/03/2018

I would highly recommend this 3 star hotel, it is at the top of it's game, excellent staff, food and cleanliness, and great comfort of room's, rare that you go anywhere and can honestly say you like everybody, but I did here, would highly recommend this Hotel.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear den k, Thank you for your review I will pass your kind comments on to all the staff. Give me a call next time on 01904 625787 for the best price. Regards Chris

"Lovely 2 days!"

5
24/03/2018

Just returned from two days at the Best Western Kilima Hotel and have to say that we had a lovely time. The room was fine as was the bathroom. Nice and clean and warm! The staff are all lovely from Chris and the deputy manager to the waiters in the bar/restaurant. It's a canny walk into town but we enjoyed that and it worked off some of the calories from food and drink. We had breakfast both mornings and it was lovely and hot! We ate in the restaurant one night and the food was fine. We would definitely return to this hotel. Thank you!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear yvonne p Thank you for your kind words regarding the staff and hotel. Dont forget to call on 01904 625787 for the best price and free parking. Regards Chris

"Kilima leisure break"

5
24/03/2018

brilliant stay, perfect location. spacious room. delicious freshly cooked breakfast. swimming pool a plus,used every morning before breakfast, great way to start the day. bus service great/convenient, only £1 to city center. booking direct with the hotel was the best price, booking this way also entitles you to free parking.-another plus. looking forward to our next visit to York and staying at the kilima.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear N1345UIrobertg Thank you for your review of the hotel and for pointing out what a great bus service we are on in York. I look forward to your next visit. Regards Chris

"Business weekend trip"

5
19/03/2018

Excellent service in a convenient location would highly recommend. Only small blip would be the limited Dinner menu which would be better if it was more than a set menu option. Breakfast was excellent. The Staff where friendly, approachable and very willing to help. Overall would highly recommend

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear garysY1707LI, Thank you for your kind review of our hotel. I look forward to welcoming you back soon. Chris

"A little gem!!"

5
15/03/2018

Everything excellent. Location perfect for 24 hours in York. The personal service was very good. The swimming pool was a real bonus, breakfast very good. Our rooms were all fine and I had the best night's sleep I have enjoyed for ages! We are going to keep coming back to this hotel for our reunions as we feel no need to keep finding new locations. Perfect!!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Deborah W, Thank you for both of your very kind reviews. I look forward to welcoming you all back to the hotel soon. Regards Chris

"Great hotel"

5
12/03/2018

Stayed here for 2 nights the room was very good but the tv was very small which is not an issue really but thought I should mention it the staff was brilliant the food fantastic especially the breakfast quality hotel thanks for a enjoyable stay 5 star

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Vic H, Thanks for a great review. I have passed your comments on to all the staff. We will be updating the televisions this year. Regards Chris

"Spot on"

5
05/03/2018

Stayed here for one night only but must say from checking in we were treat brilliantly and courteously, the room was comfortable and the bed sound, it was a bit of a walk into town but the weather added to the misery, all in all the stay was what the doctor ordered and we had a great time would definitely return.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear westyorkshireevo62, Glad to see you had a good time. Dont forget to call on 01904 625787 for the best price next. Chris

"Good"

3
01/03/2018

First off yet again I wish there was a good on the guide as a jump from average to very good is to much! The hotel is a good walk out of the city centre but there are bus stops very close by the staff are very friendly and helpful the bedroom was clean and spacious but the bathroom small dated and not inviting also breakfast is on the expensive side at £10 pp the swimming pool is a nice touch we wouldn't rush back but if a deal was on it would be a maybe

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear fuggles1901, Glad to see you had in the main a good stay. I am sorry to see you feel Breakfast is on the high side but it all depends on what you have. For the best possible price and free parking just give us a call. Chris

"Fab hotel"

5
15/02/2018

Stayed at the Kilima for 2 nights. I've stayed here before 2 years ago and it was just as good this time. The rooms are comfy and clean with tea and coffee facilities. In fact the rooms have everything you would possibly need including an iron and ironing board!! Breakfast is fab and cooked to order. The bonus of this hotel is the pool and fitness centre. Managed to find time for a swim and a go on the running machine. About a 15 minute walk to the train station or £5 in a taxi. The staff are so friendly and welcoming. When I visit York again, it will be the Kilima I'll be staying in. Thank you to everyone for a fab stay.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Linda D I was pleased to see you again and look forward to your next visit. Chris

"Lovely Stay"

5
13/02/2018

Stayed for one night with my wife and daughter. We had an amazing stay, Best Westerns can be a bit hit and miss but this one isban absolute gem! The staff are incredibly friendly and helpful and the facilities are great. Our daughter loved the pool and our evening meal and breakfasts were brilliant. We would most definitely stay here again when we next visit York.

"A restful weekend"

5
10/02/2018

From the moment we checked in to the moment we left we had an excellent weekend. The receptionist carried our bags to the room which was clean and had everything we were likely to need during our stay. Dinner in the restaurant was excellent, friendly attentive staff looked after us and the cost of it all was excellent value. Breakfast was great, and set us up for the day. Ample car parking, and located within walking distance of the city centre. Terrific value. We will definitely stay again.

"Short Trip"

5
03/02/2018

Stayed here for one night while passing through York. Good sized comfortable room and hotel staff were very friendly and helpful. Didn't have breakfast so can't comment on the food but we did use the pool and gym which are a bit of a bonus in a hotel this size. Good value given its handy location 10 minutes walk from the railway station.

"Saturday stay to meet my sister"

5
28/01/2018

Arrived to Kilima with a nice friendly welcome shown to our room totally spotless..and so was bathroom with loverly white large bath towels .....swimming pool was first class again so clean and enjoyable....Breakfast was served by polite staff who served us with efficiency the choice was good ...such as scramble egg and bacon on a muffin which was delicious....it was a relaxing stay and yes I would stay again ...thank you

"Fantastic family weekend"

5
21/01/2018

We came for a weekend with 7 children and four adults so a pretty large group and found the hotel to be incredibly accommodating. They allowed us to bring our own cake for my mothers birthday which was helpful. The pool was perfect for us to play in and the meals were great. Staff were helpful, food lovely and rooms really good standard.

"We'll be back!"

5
15/01/2018

We've been coming to this hotel every ten years between Christmas and New Year since we were first a couple, so this is our fourth visit. In that time it has grown from a family run hotel to a Best Western chain establishment, but it has kept most of its original charm- the Victorian public spaces, the cosy restaurant and bar in the barrel vaulted cellar, the helpful staff; with the added bonus of a pool and fitness suite. This was our first stay in the modern extension to the original building- no complaints about any of the fittings, or our comfort- the bed especially was huge- it just had a bit of a corporate feel to it, unlike the rooms in which we have previously stayed which had a more quirky charm. I fully appreciate that one woman's quirky charm is another's old fashioned nightmare- but personally I like old buildings to show their character. Ah well, it's the price of success- the hotel has had to expand, and Best Western have their own ideas about ( mahogany veneered) desks and chairs!

"Previously old rectory"

3
10/01/2018

Nice building but quite draughty windows due to single glazing when the heating kicked in it was ok .not a bad location if you like a walk,but there is a bus stop outside just £1 into town .check-in was fine.room not too small adequate for a couple of nights .Clean room with very clean towels.Ample toiletries and refreshments and more in reception which is good so you don't have to keep asking for more milk . watch your checkout bill as they tried to bill us for breakfast which we never had seemed like it happens often with the response they gave . overall a good stay and would return

"Average'ish, but no big drawbacks"

4
09/01/2018

Hotel is 15-20min. walk from city center, with quite nice street to walk. Hotel itself is in a bit of need of modernization, but is clean, has charm and everything is working. Rooms is of a good size and breakfast is really tasty. Hotel has a pool and sauna, both water in a pool and air in sauna was quite cold for my liking, but it's only few people using it together with us it was calm and spacious.

"Average 3*...many positives but in need of modernisation."

3
08/01/2018

Handy hotel being a 15 minute easy walk to the centre of York; meaning we could just leave the car for the weekend (parking is free if you booj through the hotel , otherwise £5 per day). Staff were very friendly, and the breakfast chef was particularly friendly and accommodating to our food requests. The pool and steam room were an added bonus and stayed open until 9pm; lucky we mostly had it to ourselves but would be uncomfortable if there were more than 7-10 people. Rooms quiet and beds comfortable. The hotel is in need of modernisation, and because of this is overpriced in my opinion. What is lacking in terms of modernisation, is compensated by location,staff and pool.

"Pretty good "

5
03/01/2018

Was given a double room even though I had only paid for a single so this was good. Swimming pool and Gym very good and spotlessly clean. Staff very helpful and polite. Overall really pleased. Would definitely stay again.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear davidY692ATgh, Thank you for your review of the hotel. I am so pleased to see you had a great time and I look forward to your return. Don't forget to call on 01904625787 for a great rate and free parking next time. Regards Chris

"Great option for a family break"

4
01/01/2018

We came with our two young children (aged 4 and 1) for a few days' family holiday post-Christmas, and the Kilima suited our needs perfectly. We had a great family suite so kids had their own room, and the staff could not have been more helpful providing a cot and high chair, accommodating special requests and helping us plan days out. Our daughter adored her daily swim in the (warm, quiet) pool, as well as the delight of baked beans for breakfast! The hotel is conveniently located a short bus ride from the city center - with older kids you could even walk. Breakfast was great with lots of cooked options as well as full English available, plus coffee, juice, cereal and fruit salad. Staff were universally lovely, friendly and cheerful. The only negative for us was dinner; apart from some very good soup, the restaurant food is heavy, and lacking fresh vegetables. If you are not bound by kids' schedules, best to eat elsewhere. That said, overall for us this was a very good family option. Recommended.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear G S, Thank you for your review of the hotel. I was pleased to see you all had a great time but will be reviewing your other comments to improve the service we offer. I do hope to see you again soon but until then have a wonderful 2018. Regards Chris

"Re Christmas package"

2
27/12/2017

We have just retuned from our Christmas break at the Kilima hotel.first of all. The staff were excellent especially the manager .we got the rooms on the ground floor as requested.my 85 year old mum was with us for her Christmas treat.Very disappointed with the whole thing ,there was no atmosphere.no. Christmas music etc.the hotel rooms and reception were too cold for mum the heating wasn't on until the evening.mum can't walk far and is losing her sight ,we expected to spend time in the lounge but not to be, The food was atrocious apart from the first night,from. The on everything went downhill.we were all looking forward to our Christmas lunch ,what a load of rubbish,the vegetables needed a hacksaw to cut them .i don't think they had been cooked at all.nearly everyone complained ,as we did but nothing happened. The buffet was disgusting infact we didn't eat much at all .mum was really upset.the price we paid was far too much ,Susan Kinley

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear susan k, It is always disappointing to read a review where it would seem we have let the guest down. We will be using your feed back very carefully so we do not make the same mistakes twice. I had talked to you all on many occasions while you where in the hotel and you had indicated to me that you would like to return in the warmer months. To that end I would be grateful if you would contact myself direct on 01904625787 and give me the opportunity to rectify any misgivings you have regarding the hotel and to provide you with a rate that would bring you back. I wish all of you a very happy new year. Regards Chris Betteridge Hotel Manager

"Good value for money"

4
20/12/2017

This is by no means the grandest or nicest hotel I have stayed in, but for the price we paid ( and in comparison to the prices of other York hotels) this was a good choice. A little out of town, but excellent location for us as we were driving in and it meant we didn't have to drive through York centre. The hotel manager was very friendly and let us have an early check in which was so helpful and allowed us to make the most of our day in York, he provided us with a handy map and help with directions. We had two single rooms and they were fine, a slight air of faded grandeur with scuff marks on the walls, curtains not quite up properly and a shower door that was very hard to close however the bed was very comfy for a good night sleep and that's all I needed the room for! Really good that it had a swimming pool, I didn't get chance to use it but my dad enjoyed his morning swim! There wasn't the largest selection for breakfast but the food we did have was very good...plenty of vegetarian options! All in all I probably wouldn't stay here for a romantic holiday but as a convinent and cheap stop over it was ideal :)

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear LaraPomeroy Thank you for your review of the hotel. It was nice to have you and your dad in the hotel. We are constantly updating the hotel and trying improving the guest experience within the hotel. I do hope you will stay again when in York but do give me a call on 01904625787 for the best possible rate on offer. Regards Chris

"Mini break in York "

4
12/12/2017

Lovely hotel. Bit of a trek into town if you're not good on your feet but decent if you've okay. Room was very comfortable, not a great view from window (next door ‘s bins) but wasn't staying there for that. Fantastic breakfast that set you up for the day. Lovely staff. My only criticism would be on checking out they then stated parking was £10 extra as we didn't book with them direct. This should've been made explicit when checking in then you're aware. There is a car park at the rear of the hotel. I didn't mind paying but you should be up front about it and not say on your way out. Not good practice but this is my opinion. Otherwise clean, tidy and friendly hotel and staff. Would recommend.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear normski101, Thank you for your review of the hotel. It would appear you did not entirely enjoy your stay so I will try to answer your concerns below. The hotel is just under a mile from the very City centre with a walk taking around 15 minutes but this depends on how fast you walk. We are on a very good bus route with busses around every 15 minutes and Taxis costing around £5.00. It is unfortunate your window looked over to the next property but we are a city location. I have spoken to them but it would seem they have not rectified the situation as yet. I do try to tell guests as much information as possible at check in. We do have a note on entering the hotel regarding parking and also in the guest folders. I have mentioned on many occasion on this site that if you book direct you get free parking. I do hope you will come and see us again but please please call on 01904625787 or drop me an email at [email protected] Yours Chris Betteridge Hotel Manager

"Friendly, well located, well priced, good breakfast"

5
08/12/2017

Overnight stay for a social do. Far enough out of town to be quiet, close enough to walk in. The room was fine. Friendly staff. Good price and free parking when I phoned direct. Good quality sausage, bacon and eggs (properly poached!) at breakfast. What's not to like? My new go-to hotel for York trips.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Jon B, Thank you for the review I will pass your comments on to the Chef. Hope to see you soon maybe in January when we have some great deals on and you can spend all those Christmas vouchers. Regards Chris

"Definitely stay again"

5
04/12/2017

Welcoming and relaxed. Made to feel welcome. Great facilities nearly forgot to take my swimming costume! Good breakfast. Happy to pay for parking as so close to city centre. Thank you for a lovely stay.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Taylor492014, Glad to see to enjoyed your stay don't forget to call direct on 01904 625787 for a discount off the internet next time. Regards Chris

"Brilliant"

5
31/10/2017

Arrived at the hotel for three night four day stay, the hotel presented warm and friendly Becky , one of the receptionists greeted us with a lovely warm welcome she was so hepful. Nothing was too much trouble for any of the staff. The rooms were lovely, clean tidy and very cosy. Breakfast was outstanding beautifully presented and all the staff within the dining room were very efficient I cannot praise this hotel and it's staff enough, it is on a very good bus route for two people to go into the city centre the cost was £4 return much cheaper than a taxi fare which would've been £7 each. A final thank you to the manager what a lovely guy . Definitely be back.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear EnglandDisappointed, Great to see you had such a fab time. We all look forward to your return. Regards Chris

"Jorvik "

4
28/10/2017

Lovely hotel very clean lovely swimming pool with steam room breakfast was very nice staff very helpful only ten minutes walk into town so left car in car park £5 for the day but if you book direct get this for free

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear jacko5365, Thank you for your review and pointing out that parking is free when you book on 01904 625787 or at [email protected] Regards Chris

"Great stay"

4
21/10/2017

Here for 1 night for a wedding. The staff were lovely & very helpful (allowed us to leave car in car park after we'd checked out so we could go into town - plenty of parking too). The breakfast was spot on, having the pool for a morning dip was great. It's well within walking distance of the city. Room was clean & tidy. Would thoroughly recommend & would definitely return.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Philip B, Thank you for your review of the hotel. Don't forget to call on 01904625787 next time for a discounted rate. Regards Chris

"Long weekend in York"

4
15/10/2017

Convienently located hotel with bus stops within one minute walk. Good car park behind the hotel and out of site. If you book through the BW web site you have to pay £5/day, it's free if you book directly with the hotel (I know for next time). Staff were very helpful and cheery. Our room was ok but the bathroom needs attention, paint peeling of the door and the shower curtain needs to be longer to stop the floor from getting wet. Ideal hotel for weekend break and we would use it again.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear RobW16208, Glad to see you had a good time and I hope to see you soon. Regards Chris

"So So"

3
09/10/2017

Stayed 2 nights for our wedding anniversary , definitely a 3* hotel which is overpriced we stayed in a king room which was actually quite nice but found the bathroom could have been cleaner , along with communial areas ladies toilets smelt of urine which was a surprise . Breakfast was ok but poached eggs weren't cooked , settled for scrambled eggs with bacon on a muffin for the 2nd visit which was dreadful never had scrambled eggs served like that before more like slices of omelette. Have to say staff really looked happy to be working there and everyone was pleasant, We really enjoyed our stay in York but would we return to this hotel ..probably not

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear debbie839, I am sorry you did not entirely enjoy your stay with us and will be investigating the comments you have made. Chris Betteridge Hotel Manager

"Lovely hotel"

5
04/10/2017

I have just returned from a work conference in York and had the great pleasure of staying in this lovely hotel. The welcome a colleague and myself received was warm and friendly. All the staff were very pleasant. My room was lovely, a little dated but I thought quite quaint and fitted in perfectly with York's historical feel. It was very clean and the bed was the most comfortable I have slept in for a while (including my own). Breakfast was delicious (I highly recommend the bacon and egg roll). If I had one criticism, it would be regarding the noise from the road. It was quiet during sleeping hours (11:00 - 06:00) but once the traffic started building up, it was difficult to sleep. This wasn't a big problem for me as I had to get up anyway but thought I should mention it. If I have the pleasure of returning to this beautiful city again and have to stay over, I would definitely consider booking this hotel.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Mrsbunny66, Thank you for the review I am pleased to see you had a great time. Give me a call on 01904 625787 next time or drop me an email at [email protected] for the best price. Regards Chris

"would recommend"

4
03/10/2017

A nice hotel and a warm welcome. We asked for the room to be ready a bit early as we were on our anniversary weekend, it wasn't, but we could leave our cases safely in a room and use the facilities so we went for a swim by which time our room was ready. The only disappointing comment I have is at time of booking I mentioned our anniversary whilst we were there and yet it was not mentioned by any of the staff, a bit disappointing, but enjoyed york lots.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear drmartin64, Thank you for your review of the hotel. I am sorry we did not mention your special day we will work harder on that one. We are always happy for guest to arrive early and go into York. I hope to see you soon. Regards Chris

"Wonderful breakfasts"

4
02/10/2017

Great staff..really helpful as we had never stayed in York before.. reception were always super helpful! Really oldy worldly building.. just beautiful although our family room was very dated but clean! 10/15 minutes walk in to town kept us fit so quite a good location. The breakfasts however were amazing, best we have had anywhere. Eggs Royale..worth going back for... even the 4 hr drive!, went at Easter time this year and had a wonderful relaxing break.. would highly recommend!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear KALNJA Thank you for you kind review of the hotel. The chefs pride themselves on cooking a fresh breakfast so I am please you enjoyed yours. Please call me on 01904 625787 the next time you want to come or drop me an email at [email protected] Regards Chris

"Friendly Staff"

1
29/09/2017

I stayed at the Kilima hotel last weekend the staff were very friendly and helpful. The room was dated but comfortable, the biggest problem was the bathroom although it looked clean when I arrived both the bathroom door which I closed and the bedroom window was open. On returning to the room and opening the bathroom door the smell of urine was overpowering. This tainted the stay for me as the room had been paid for in advance and had I been able to cancel I would have checked out. I did not use the pool the bar or the restaurant because I felt if they couldn't get the basic level of cleanliness in the rooms I wouldn't risk the facilities I did tell the man at the front desk when I checked out and he said they were updating the bathroom floorings and if I came again they would ensure I got a better room !! As the room cost me £359 for 2 nights without breakfast I will not be returning.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear hannahee2017, I am deeply sorry you did not entirely enjoy your stay with us. I am at a loss to the smell you encountered as the last time that room was not in use was the 8th September and the time before that August with no other problems. I will be monitoring that room closely to see if we get a reoccurrence of the problem. Yours Chris Betteridge Hotel Manager

"Lovely hotel"

5
27/09/2017

My husband and I spent two nights here. Our room (21) has a king size comfortable bed. Extra blankets and pillows were available. There was an iron and ironing board in the room. Also a fan. En-suite bathroom was large. Water was always piping hot. Delighted to note that the windows in bedroom and bathroom opened. Chris the Manager was friendly and helpful as were all the staff. The dining room and bar are lovely. The breakfast was fantastic. Dinner was pretty good too. It was a fairly easy walk into the centre of York, about half a mile but plenty of buses and taxis if required. We had the swimming pool to ourselves both days which was great after a long day walking round the sites of York. I definitely would recommend you pack your swimming cozzies if you're staying here. All in all we wouldn't pass this hotel by if we're ever back in York.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear JoynerSE, Thank you for your review and coming to stay with us at the hotel. Please call direct next time on 01904 625787 for a discount and free parking. Regards Chris

"Nothing too much trouble."

5
24/09/2017

Spent two nights here to meet up with my friend. If you're looking for boutique chic then don't bother staying here. If you want a comfortable, cosy, friendly and welcoming place where nothing seems to be too much trouble then it will be ideal for you. Easy to reach from the motorway, ample parking and a central location within walking distance of York centre. Swimming pool etc. if you feel so inclined. Nice evening meal with a bar and a lovely breakfast. I found some of the décor a bit questionable, nice drapes but clashed with the wallpaper but I chose to ignore this as every thing else was just lovely. We will definitely be staying again.

"A very comfortable, traditional hotel"

4
19/09/2017

Those who crave lots of 'mod cons' would probably not be impressed by this hotel. Despite excellent wi-fi and free communal pc and printer, the image portrayed on the internet sites does not really describe what is, in reality a very traditional old style hotel.This in no way detracted from our stay, and we were very comfortable and impressed with an excellent service team.

"business trip"

4
12/09/2017

Steam room and pool lovely and quiet. Perfect location, near centre of York, 10 minute walk. On a busy road but still quiet. Picked a cosy single room and it was just that. Good breakfast. Friendly staff and an entertaining owner, nice place.

"Lovely hotel and staff"

5
10/09/2017

Stayed at the hotel for the night and had a lovely stay! I loved our room! So close to everything in York. The staff are friendly and welcoming! :) we would both stay here again for sure!! We recommend the restaurant el gaucho as well, best steak ever x

"my birthday"

3
08/09/2017

Chris the manager is the nicest and most helpful person I've ever met in a hotel. we had a four poster bed but the problem was there was a big gap between the wall and the mattress so our pillows kept falling down the gap. not a big problem though we got the extra pillows out of the wardrobe ..nice touch...the breakfast is nice and if you want something a bit different within the menu i.e. fried eggs on toast the superb helpful staff will get it for you.. not a problem. lovely pool and if you smoke they cater for you outside. overall a really nice place only 15mins walk to the centre. the only negative is that it could do with a bit of a update especially in the bathroom. TOP TIP ... ring the hotel and they will beat any online price and you get free parking!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear bennettg5, Thank you for the review I am pleased you enjoyed most of the hotel but I am disappointed we let you down in some areas. We are constantly striving to correct every detail we get wrong and I will be looking at the points you have raised. I look forward to your return hopefully before your next birthday. Regards Chris

"family celebration mini break"

5
06/09/2017

Can only speak highly of this hotel! All the staff were so helpful and lovely. The food is gorgeous and breakfasts fab! The chef even bought my son a pint given we were there for a few days for his 18th birthday celebrations. A really nice touch! The swimming pool is great as is the steam room. We didn't use the gym although there was ample equipment and weights. The rooms are dated however you can see this by the pictures available when you book. That said you have everything you need and the hotel was spotless. I understand plans are in place to update. Fabulous location, only a 15 minute walk into the centre. Great value for money and we will definitely return. Thank you to the kilimar hotel and all the staff for making our couple of days away so lovely. We have great memories! See you again soon x

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear hamil40, Thank you for your review of the hotel and for taking the time to do it. What a nice family your are and what a pleasure it was for all of us that you came to spend your special time with us. We are looking forward to next time. Regards Chris Hotel Manager

"Great atmosphere "

5
06/09/2017

We arrived and was welcomed with the gentlemen behind reception. Think his name was Chris. He insisted on carry our bags upstairs, even though the was not heavy. The room was ok but needs up dating. The breakfast is one of the best I've had. The staff are so nice and helpful. Everyone had a smile on there face. They only thing I could say is that it needs a little more detail to cleaning. I would definitely stay again but in one of the newer rooms. But thank you for a great stay. 10/10 for service.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Adrian H, Thank you for your review we are all so pleased you had such a great stay. Thank you also for your kind comments but the truth is I enjoy taking guests to the room and explain how to find everything along the way I think a lot more hotels should include this free service. Don't forget to give me a call next time on 01904 625787 for a little discount. Regards Chris

"Lovely Hotel"

5
01/09/2017

Just returned from a short break in York. We really enjoyed our stay at the Kilima, Chris the manager is very helpful and welcoming. All the staff are friendly, our room was spacious and clean. Breakfast was delicious! The swimming pool was lovely had it to ourselves on both occasions. The hotel is 15 minutes walk into the City, we look forward to our next visit. Thank you again Chris for making us feel welcome. We all had a lovely break. Kalwant

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear kalwantuppal, Thank you for taking the time to do this review. I am pleased to see you had such a great time and look forward to your next visit. May I say what a great family you all are and how I enjoyed your visit. Until next time and if coming by car give me a call for the best rate. Regards Chris

"Very friendly "

5
28/08/2017

stayed here for one night over the bank holiday, the man on reception made us feel really welcome he was very friendly and exceptionally good at his job. We will definitely recommend to others and wouldn't stay anywhere else if we were to return to York.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Lucy010692, Thank you for your very kind words. I am so pleased you had a great stay. Don't forget to call me on 01904 625787 the next time you want to come for the best possible rate. We are now taking Christmas bookings for the Christmas package of three days. Regards Chris

"Very friendly."

5
23/08/2017

Recently returned home after spending one night in this hotel. We arrived slightly earlier than the 2pm check-in time, but fortunately our room was ready. Chris the manager was very welcoming and was very friendly to myself and my 3 young daughters and very helpful with directions! The room was just right for us all and it was nice having a swimming pool to come back to after a long day in York. We made use of the bar later in the evening and Chris was there serving. Once again friendly. Breakfast was excellent and plentiful as well. Should we visit York again I'll certainly stay here. I'd also say kids seemed to be made very welcome.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Andrew D, Thank you for your kind review of the hotel and for taking the time out to do it. I am so pleased you all had such a great time and look forward to welcoming you on your return visit. May I just say what a credit your Girls are to you. Regards Chris

"Best Western Kilima, York"

5
23/08/2017

I have just enjoyed a tremendously pleasant stay at this Hotel! All staff that i encountered during my stay were friendly, professional, helpful and well presented. The food was excellent. Room clean and pleasant. I must say that i was very impressed, and i have stayed at lots of Hotels over the years, not all Best Western, but this one was up there with the best in this sector. Well done to the Kilima! By the way, a positive bonus was the swimming pool and steam room.

"A very pleasant stay"

4
21/08/2017

Myself with my wife and 5 year old grandson stayed for one night last Saturday,we requested a room at the rear and got just that no problem.The room was a decent size with both beds very comfortable.A good powerful shower is always a must and thats whet we hadwith plenty of toileteries should you need them.We needed a pool for our grandson so after looking about and being quoted a lot more elsewhere i thought well its only one night and this was the best price so i booked it and was pleases i did.The main two staff we met Chris and Anika could not have been more friendly and helpful which made our stay enjoyable.There is adequate parking on site and a bus stop over the road for a five minute or so £1 ride next to the minster,we came back in a taxi just over £5,so not bad at all thus cutting out the hassle to drive in and find a car park..We had dinner there on Saturday night which was excellent along with the following mornings breakfast. We will stay again and i would not hesitate to reccommend it to anyone considering it,not many have a nice pool and sauna to relax in this does and is very well kept.Thanks to all staff who we encountered.especially from Harry.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear MichaelSunder, We are all so pleased you all had such a great time with us at the hotel. We are all looking forward to your next visit so don't forget to call direct on 01904 625787 for the best possible rate and free parking. We all hope to see Harry swim 100 lengths next time. Regards Chris

"Nice hotel"

3
16/08/2017

Stayed at the hotel for 3 nights. It's very clean although the room was a little dated and the mattress and pillows on the bed need replacing.....no support in either! The staff are very friendly and helpful and the young ones that work in the restaurant work very hard are polite and very professional.....good choice on the breakfast menu all very well cooked....compliments to the chef!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Diana C, Thank you for your review of the hotel. I have passed your comments on to the chef and the rest of the team. We have been replacing all the pillows in the hotel but the beds are only two years old but I will have a look at the one you slept in again. I do hope to see you soon Regards Chris

"Excellent service and friendly staff"

5
11/08/2017

Stayed at the hotel for one night. Was really impressed with the size of the room. The staff where very friendly. I was shown to my room by a person called Mandy. Very polite and helpful asking if I had a good journey. I was delayed by 45 mins. Hotel room was clean and spacious. Offering complementary tea and coffee which was a welcome relief. Bed was nice and comfortable. With nice white crisp sheets. The only downside I have to mention is the wifi was a bit patchy, I presume that my room. (Room 21) was in the new part of the building. Menu for dinner was lovely. Food arrived hot and plenty of it! It was reasonably priced. Breakfast was good but as I was short of time I didn't have a full English. But looking at one of the other guests plate it looked appetising. I would highly recommend staying here and I will certainly will becoming back. As if was a flying visit I didn't get chance to try out the pool or the gym equipment. But next time I will book slightly longer. The staff where extremely helpful and friendly. Sam, Mandy where great and a credit to the hotel. Thanks again to the staff at the hotel for a great nights stay only sorry it wasn't long enough!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Alex C, Thanks you for the great review. I have called the internet man to sort the problem you had and he will be in this week. Don't forget to call direct on 01904 625787 for a discounted rate and free parking next time. Regards Chrs

"Lovely stay"

5
11/08/2017

Stayed here for 2 nights.. lovely hotel, brilliant staff especially Chris. Breakfast was first class, plenty of choice and all freshly cooked. Rooms were spotless with plenty of space and equipped with everything you needed. 10 min walk to city center.. ideal base for a city break.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear sandra a, Thank you for the review I agree with you its much better to have a freshly cooked breakfast than a buffet style. See you soon Regards Chris

"Kilima For us"

5
09/08/2017

Had a three night stay here Aug 2017, wonderful welcome we were impressed with the friendliness of the proprietors/staff, a great place to stay good size room, clean as we would expect, good breakfast,car parking great.A little homely place to stay, Ten or Eleven mins walk from city walls, you need a good pair of shoes for York anyway to see the best of places. we would recommend this hotel if you want to walk to the city. We would certainly use the Kilima again. The Hotel is located well,easy to find on the main route into York from the A1

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear camrapub, Glad you had such a great stay we all look forward to your return. Regards Chris

"Very pleasant"

4
04/08/2017

Stayed here for one night for business and it's a very reasonably priced pleasant hotel. The food was good, the service great, everything clean and apparently only a 10 minute walk into the city so no complaints at all!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Fiona H, We do a mix of both leisure and business guests all the time and I am pleased to see you enjoyed your flying visit. I know in a busy world how easy it can be to use the internet but I would encourage all business and leisure guests to pick up the phone for a discount you cannot get on the internet. Try it with all the hotels you use you never know what you may save. Let me know how you get on then come a spend your savings on a weekend trip in York with me. Regards Chris

"Lovely stay"

4
28/07/2017

Stayed here two nights And was delighted. Average price hotel manager at reception was delightful and funny and very helpful. Room comfortable meal in restaurant at night absolutely first class had the swimming pool all to myself. Only thing might not suit some people creaky floors everywhere but it's an old hotel and full of character so what can you expect. All in all would recommend. And only a short walk into the town centre.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear 521frances, Thank you for your review of the hotel. I am pleased to see you had a great time and I look forward to your return visit. Don't forget to call the hotel direct on 01904 625787 for a discounted rate and the only place you can guarantee free parking. Regards Chris

"Luke T"

5
21/07/2017

Stayed at the kilima for 3 weeks with work, and was more than impressed. 1st impressions are that it seems a little dated with the decor, however that is the only negative point i can make. The staff were incredibly welcoming and couldnt have helped out more. Rooms were well kept by housekeeping, and all amenities well stocked. The restaurant/bar staff were always very chatty, and Laura made the stay away from home even more bearable with a regular supply of speckled hen and a friendly chat! The chef couldn't have done any better...the food was VERY good, and extremely well presented. The steak was cooked to perfection, and the cuts of meat were spot on. Although the menu range is rather limited, the staff went out their way to provide a variety of different meals to mix things up a little for me. All in all a very enjoyable stay, and i would recommend the hotel to anyone staying in York.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Luke T, Thank you for such a great review and taking the time to do it. This shows the flexibility my staff have and the extra mile they will go to make a guest stay a great one. If you ever want to come on a personal visit give the team a call on 01904625787 for a discounted rate and free parking which we only do on bookings made direct with the hotel. Regards Chris Betteridge Hotel Manager

"One nite stay "

4
16/07/2017

Stayed here on Saturday 15th July for races day . Not far from train station and shops lovely clean hotel . Staff can't do enough for you especially the lovely guy on reception however it's all in general nice . Breakfast was lovely and staff nice too thankyou very much we will be back

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear louise580, Glad you had such a great stay. We are very busy all year round so the next time you want to visit give the team a call on 01904625787 as not all room go on the interweb. Regards Chris

"Nice hotel"

4
01/07/2017

Came for my birthday weekend. Hotel is nice, staff very friendly. The room we stayed in had the creakiest bed and floorboards ever, you could hear other people in there rooms moving about and talking so not great when your trying to get to sleep. The room was very clean though. Breakfast was really nice, plenty of choice. Nice little bar for an evening drink.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Amy110417, Thank you for taking the time to review the hotel. We have tried in the past to sort the floor problem but as the building is from 1871 every time we think we have fixed it the problem returns maybe someone is trying to tell us something. Regards Chris

"Very outraged and in need of a serious refurbishment"

3
25/06/2017

The staff are lovely and the hotel seems very clean however Best Western need to put some seriously financial investment into the property. The decor is extremely dated and chintzy. The soft furnishings are probably around 20 or so years old. We felt quite disappointed when we arrived as in comparison to other hotels we considered for the same price (£166) for one night stay- this just didn't compare. We generally have a night or weekend away every month and I've got to say this was the most tired and dated hotel we've ever stayed in. It really isn't the staffs fault and I feel quite strongly that Best Western are doing the staff an injustice by failing to invest in the hotel and I don't think many guests would return following an initial stay- us included.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear First-timer2011, Thank you for your review of the hotel we always take on board all comments good or bad and will be looking into the ones you have made. Regards Chris Betteridge Hotel Manager

"Will definitely stay again"

5
11/06/2017

Lovely friendly staff on reception and in restaurant. We were made to feel welcome and given directions and tips of where to stop off for drinks on the way into town, which was a very pleasant 15 mins walk. we had room 27 which had a really comfortable 4 poster bed and a separate little sitting room with tv and kettle in which was lovely to sit and read the paper in in the mornings. the bathroom was clean although in need of a little updating but had lovely white towels, and a corner bath with a shower over it. The pool was great and just big enough for a little swim before a lovely breakfast! everything was well organised and such lovely polite staff and a great choice of food too. We will book directly next time to avoid the parking fee now we know to do so. The hotel website does state clearly there is no charge if you book direct but we had already booked through booking.com. We would definitely recommend this hotel for location and facilities but especially for being made to feel so welcome.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Lindsay G, Thank you for your very kind review of the hotel. I am so pleased you had such a great time both with us and in our wonderful city of York. I will be a pleasure to have you both back anytime. Regards Chris

"Wonderful staff who make the place great"

4
07/06/2017

Used this hotel as a one night stop off . I always believe that good staff make the experience great and i couldnt fault the warmth and kindness of all of the team that run this hotel. How nice to be greeted by happy faces!!! Pool was fab - and clean - Breakfast was quick to arrive and hot ! The room i booked was OK - The bed was really comfy and the sheets clean and crisp . We did have a room facing the main road and slept with the windows open but the noise didnt bother me - slept like a log Niggles - the room was tired (you can expect that with years of foot fall) but the nets were really dirty . Net curtains are cheap to replace and new ones can make hell of a difference to a room! On leaving , we were suddenly charged with a £5 parking bill- we weren't told about it or warned about it beforehand which i think is bad business practice , especially when other customers parked there free of charge ! I know its only £5 but hidden charges always leave a bad taste in any ones mouth ! Overall would recommend this hotel .

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear bobblehead35, Thank you for your review of the hotel I was pleased to see you had a great stay. We are constantly improving the hotel and have nearly finished painting all the bedrooms and the outside of the hotel. We will be moving on to soft furnishings next and will be changing the net curtains when we do that. As for the parking charge I will reiterate we only give free parking when you book directly on 01904 625787 or on our face book page. Having said that I would challenge anybody to fine secure parking for less than £5.00 per day especially as we allow guests to drop the car off before checking in and leave the car after checking out. I do hope to see you both again. Regards Chris

"Good find!"

5
04/06/2017

Booked this last minute and what a great find ! Easy to find and good car parking. A very warm welcome from Chris and his colleague ( sorry I didn't catch his name ) and my case was kindly carried to my room and en route explanation of the hotel and facilities. I was lucky to have the pool to myself for a quick swim as I arrived mid afternoon - fab. I had a single room which was clean, tidy and functional and had everything you would need plus it had proper mug for a coffee in the morning ! If I were to have one tiny little criticism, the room was hot and on the main road so with the window open it was a touch noisey but there was a fan in the wardrobe to help. In reception was a table of handy bits and bobs that you could pick up if you had forgotten anything i.e. cotton balls, extra milk - great touch . Good location to the centre - 5 mins in a cab. Chris checked me out in the morning and again was friendly and efficient and encouraged me to book directly with the hotel next time I stayed, which again , I thought was a nice personal touch. I would definitely stay again !

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Mandy H, Thank you for the great review I am so pleased you had a great time. I look forward to that phone call on 01904 625787 for your next visit. Regards Chris

"ideal for a weekend break"

3
04/06/2017

my wife booked this hotel for a suprise birthday weekend away to York. arrived at the hotel on Friday as we greeted by very friendly staff on reception, and was shown to our room on the first floor. very large room which was clean and tidy.bed was a good size and quite comfy. bathroom was small without a window and did need a bit of updating and cleaning.pipes behind the sink needed a good clean.toilet seat was loose as well.there was a burning smell from the fan in the bathroom which we did report,so we used the light above the mirror instead which was fine. shower was powerful and the hot water is very hot!!! tv in the room was small especially for a room of the size we were in , most hotels offer at 32" screens now. tea and coffee making facilities in the room are good and there are plenty more t-bags and coffee sachets in reception if you needed any more. the bar/dining area was very clean and tidy and the breakfast selection was excellent and cooked to order as when it reached your table it was still hot. did not have evening dinner at the hotel but from what we saw on the menu was a very limited selection. the hotel is a 10-15 minute walk to the town so we were able to leave the car in the hotel car park to not worry about looking for car parks in the town. we did not use the leisure facilities so cannot comment on those. would stay at this hotel again but for the price my wife paid, we have stayed at better ones for less. also i dont think there is a lift here either.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear sibby50, Thank you for your review of the hotel. I have noted your good and bad points and have already changed the fan it was the motor that had burnt out. We will be changing all the TV's later this year and have already done so in many of the rooms but unfortunately not the one you stayed in. I am sorry you felt the price a little high but the rates do fluctuate on a daily basis all I can say is that we are very competitive to the rest of York and even more so when you call direct as I have put on this site many times. I do hope you will come and stay again the next time you are in York. Regards Chris

"Great pool"

4
31/05/2017

Stayed for 1 night. Staff were really friendly and helpful. The reason we pick this hotel was the swimming pool, it did not disappoint. The pool was great, a good size 10m and not busy at all. The room was large enough for us three, a little tired especially the bathroom. Very quiet location, we slept with the window wide open as it was quiet hot and muggy. Since there is no aircon not somewhere I would stay in the summer.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear MarcusT101, Thank you for your review. We are in the middle of updating all the rooms so give me a call on 01904 625787 the next time you come. Regards Chris

"Highly recommend"

5
29/05/2017

We had a four poster bed, quite a novelty. Lovely big clean room, no noise. Breakfast was freshly made, staff all friendly and helpful. In the hallway there was lots of bits and pieces you may have forgotten to bring, all free, great touch. There was a fabulous pool and a small adequate air conditioned gym. There was a bar and a restaurant in a lovely cool area under the Hotel. A guest lounge, tables set up outside the lounge if you wanted to smoke. Free secure parking. We cant wait to go back to stay at this friendly Hotel, quite a little gem!

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Irishblondie2010, So pleased you had a great stay. Don't forget that discount and free parking when you call on 01904 625787 or visit our face book page for a discounted rate. Regards Chris

"Some good, some not so."

3
26/05/2017

Firstly can I say the staff there are lovely. A warm friendly welcome and very helpful. The hotel is located about a 25 minutes walk from the city centre, restaurants and bars. It is the right side of the city for the horse racing. There is a swimming pool and steam room and the car park at the rear is big enough so you are likely to get a spot. We stayed in a four poster bed room which was a nice size. The hotel is an older building so expect creaking floorboards in the room and people walking past. There were two sash windows with internal double glazing. We stayed on a very hot weekend. Only one of the sash windows could open so the room was very hot. They do provide an oscillating desk top fan, which was used overnight and helped a bit. We planned for a hot stay, as most UK hotels mostly cater for colder climes so the rooms are hot. We brought a sheet which we used instead of the thick quilt you get in the rooms, and glad we did. The main down side of the room, is ours was at the front of the building. The hotel is on a busy road and traffic noise is very bad. It would pay to see if you can get a room at the rear of the hotel. We had to sleep with the window open, due to the heat, so the traffic noise was worse. I am sure in colder months, it won't be so apparent. The breakfast was nice with a good choice and again the staff were cheery and attentive. Not a bad hotel for a short break.

"Walking distance to town centre"

4
23/05/2017

We were greeted by a very friendly receptionist who showed us to our room. We had room 1, a four poster which was clean and comfortable, not overly spacious but fine for a weekend. Room had two chairs and small table - ideal for coffee. Refreshment tray well stocked. Bathroom was a decent size and clean. The bar area was lovely although both nights we stayed we sat on our own. The breakfasts were freshly cooked to order. We ate in the restaurant one evening which again was underused. There were only two other couples eating. The food itself was lovely. The pool is a bonus. The hotel is an old rectory with traditional areas at the front. The modern extension to the back includes more rooms and pool.

"Amazing breakfast!"

4
21/05/2017

We stayed here for one night whilst in york for a party. The hotel staff were friendly and welcoming. The entrance hall is lovely and there is a pool. Our room was perfectly acceptable but old and tired (especially the bathroom) which was disappointing for £157.50 a night. It was clean however and nice tea/coffee facilities. The highlight for us was the breakfast. Eggs Royals - YUM! This in itself justified the price tag for us. Well located close up station and 20mins walk from town centre. Would recommend.

"Amazing service and walking distance to centre"

5
17/05/2017

We stayed at The Best Western Kilima Hotel in April for an overnight stay. we were very early for our room and went to reception where we were greeted by the Manager and advised that it wasn't a problem leaving the car while we headed off to the city centre. He kindly gave us a map and told us the quickest way to get to all the attractions. we returned around 6pm and escorted to our room where everything was explained to us regards the room and facilities. The room was lovely. we could not fault it, the bed was so comfy, room had everything and more, there were even replacement tea and coffee in reception which you could help yourself to. Later on we went out for a meal and advised of some good places to go, the receptionist kindly rang a taxi for us to save our aching legs lol. we returned to a lovely warm room and settled into the comfy bed. Breakfast was amazing, plenty of cereal, toast and yogurts with a good choice of full English etc.

"Within walking distance of York City Centre"

4
13/05/2017

Good location for a short break in York. Not over priced either. Friendly staff, clean modern rooms. The bar and restaurant are located in the basement. Very quiet down there. Most people are walking into York to eat, so don't be suprised if you are the only one in the bar area.

"Stay "

4
11/05/2017

A very nice hotel,decor is a little dated in the rooms,ours looked freshly papered and painted it just could do with the curtains and furnishings to match Service was very good and all the staff make you very welcome,especially the manager Chris.The bed was very comfy and I slept relatively well however my husband did not due to the issue of other guests allowing the doors to bang shut.Breakfast was very good and we would stay here again

"Good clean hotel"

5
10/05/2017

Very happy with our 3 night stay here, hotel is within easy walking distance of York centre 10/ 15 minutes, pool excellent, breakfast excellent, suited our needs perfectly, also very easy to get in and out of York from this hotel

"Lovely stay! "

5
02/05/2017

We stayed here for one night, it cost £125 which included the room, pool facilities and breakfast. The welcome was great and staff were consistently good throughout our stay. The room was spacious, with a four poster bed. The bathroom was spotless and we enjoyed the little extras (drinks, iron, hairdryer). However, it needs modernising as the furniture and decor was a little dated. The breakfast was also great, with plenty of options. Lovely historical place to stay with easy access to the city centre.

"An old vicarage with a nice pool"

4
27/04/2017

We chose to stay here as it was a good price for the date we wanted and the swimming pool was an important feature. The pool is a large enough for a good swim (10 x 5 m), which I enjoyed before breakfast. The bed was very comfortable. It still has an olde world feel and the floorboards really creak! There is a car park behind the hotel though you have to drive down quite a narrow driveway to access it. Although I know York well, it was not easy to spot the entrance for driving in off Holgate Hill, and when there is a lot of traffic then getting out of the drive and onto the road, especially turning right to drive into the town centre, can be a bit hairy!

"Great hotel"

5
21/04/2017

Great hotel, wonderful staff and fantastic facilities. 15min walk from city centre. Room was clean and shower was great! We will definitely stay here again when visiting York. Breakfast had good selection and could alter to suit.

"Friendly staff with great tips"

3
18/04/2017

We booked using our Tesco vouchers and we used £500 worth for three nights over the Easter weekend. This seemed a lot even if it was Easter and York. My wife had some problems with road noise, and noise coming from the next room (thin walls?) on the first night but slept like a log the next two. On our first day we left the tidy room sign showing on the door handle. When we got back it had been turned around (“Do not disturb”) and consequently the room had not been cleaned. No real problem there – but oddly I was told the same thing had happened to a woman in the adjacent room 15. Strange because the doors, although near the entrance, are set back behind another door and away from mischievous eyes. The room was nice and big but the bathroom was a bit scraggy and would be absolutely freezing in mid-winter (a portable heater is provided). Breakfasts were very good in an inviting restaurant area. Yes, it's a bit of a walk to the centre. This was not really a problem apart from when we came out of the marvellous Easter Sunday service at the Minster to find it was pouring with rain and well set (it had been sunny when we went in and the dear old BBC website forecast from a couple of days previously had got it badly wrong). It was too far to consider walking back to get our wet weather gear and still be in time for a timed entrance to the Chocolate Story. I liked the fact that top ups of milk cartons, tea bags, bathroom supplies, etc were freely available in the reception area. Wi-Fi worked well. We were so busy using our York City Passes that we didn't get to even see the pool! Good tip – ask about the shortcut to the National Railway Museum. This becomes a 10-15 minute walk, so is handy.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Barry K, So we let you down a bit on this occasion I still don't know what happened with your door sign. Give me a call direct next time on 01904 625787 so that I may make it up to you. Regards Chris

"Excellent Hotel with lovely staff."

5
18/04/2017

Had 2 nights at the Kilima hotel over Easter, and found it to be a lovely place to stay when visiting York. It is conveniently situated within 10 minutes walk of the city walls and has a really good restaurant and swimming pool. Breakfast and dinner were well cooked and served by efficient friendly staff. We had a spacious, clean double room with pristine white sheets and a comfortable king size bed, also there was Excellent tv and wifi reception.I would definitely recommend a stay here and will be returning there ourselves in the future.

KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Dear Hilary J, I am so pleased we helped you to have such a great Easter. Don't forget to call direct for the best rate next time. Regards Chris

"couples weekend break"

5
16/04/2017

If you want a comfortable friendly base, an easy walk from York City centre, you would be hard pressed to find a better place to stay than the Kilima Hotel. We arrived early and left our car in the car park, and given directions to a nice walk along the wall to the centre of the city. A few hours later we meandered back for check in, to be met by Chris, the manager who gave us a run down of all the facilities on offer including a swimming pool, gym facilities and steam room. The room was a 4 poster, very clean and comfortable, en suite and even had complimentary creaky floorboards which was completely in keeping with the age of the property. The bar was located in the cellars and even had happy hour, with black sheep ale to keep the hubby happy and a reasonably priced wine selection. All the staff were so friendly, nothing was too much trouble, and breakfast had a good selection of fresh fruit, cereal, yoghurt and cooked breakfast. All in all a lovely break in comfortable surroundings, I would have no hesitation in staying here again, but I would ring and book direct with them rather than using the Internet.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Diane P. J, Thank you for your kind review of the hotel. I glad you had a great time and I look forward to your next visit. Regards Chris

"Lovely breakfast"

3
11/04/2017

The staff were very friendly and helpful and during my 2 nights stay it was blissfully peaceful. Breakfast was part buffet, part order and was lovely. Had the pool and steam room to myself and there was a small patio. Restaurant/bar were pleasantly decorated but my twin room was a bit tired and small. The most annoying thing though was the creaking floorboards. I was concerned about walking around in my room at night in case it disturbed neighbouring guests. There were areas e.g. in the locker room which could have been cleaner. The city centre was about a 15 min pleasant walk. I may stay there again, but will check other deals first. However, as these sites like booking.com charge hotels 30% for rooms they book, I was told that the hotel could ALWAYS offer a better deal

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Janice S, Thank you for your review of the hotel. We will soon be refurbishing all the bedrooms so when we have the carpets laid we will look at the floor boards again but the building is 150 year old. You are correct we will always do you a discount when you call on 01904 625787 and give you free parking as we will not pay commission on a booking over the phone but the commission is a little less than 30% from the interweb. Hope to see you soon. Regards Chris

"Jewel in York"

5
11/04/2017

Lovely,friendly place to stay, rooms comfortable. private parking, short walk in to the center of York. Breakfast plentiful. Swimming pool a must.Not far from railway station - local shops close by. already booked our 3rd stay here.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Julie W, It is always a pleasure to have your bubbly personality in the hotel. It is guests such as yourself that make the long hours seem to fly by. I look forward to your next visit. Regards Chris

"Lovely hotel near the city centre of York"

5
09/04/2017

My daughter and I had a twin room at the Kilima Hotel for 2 nights, wish we could have stayed longer but as we had travelled by train with return tickets we couldn't extend our stay. On arrival we received a very warm welcome from Chris and as we was a little early and our room wasn't quite ready he made us both a hot chocolate and then asked what we hoped to do whilst in York. We gave him a rough idea of our plans and he gave us a map and loads of helpful information about walking the city walls, where to get the buses etc. Our room was nice with 2 full size single beds which were comfy. The over bath shower was powerful - the room had a little table and chairs plus a dressing table area. We never used the refreshments tray but it was well stocked with a variety of coffee and teas. There was also a table in reception with extra refreshments. The swimming pool was very nice, a good size - this was one of the main reasons for booking this hotel and we wasn't disappointed. Breakfast was plentiful and beautifully cooked, we were served by a young boy who was very professional and pleasant. We didn't have the evening meal at the hotel as we had afternoon tea at The Grand one day and was too full to eat an evening meal and we had already booked a local Italian restaurant for the last night but the menu looked good and had we stayed longer would have eaten there. We did use the bar and it was comfortable and relaxing. On checking out Chris told us about phoning direct to book to get a better price - I had used booking.com as I always thought they gave you the best prices. Would definitely stay there again.

"Quaint and peaceful"

4
08/04/2017

We visited York during the school half term and managed to book this lovely family run hotel. It is a 5 minute drive from the city and situated in a peaceful neighbourhood. We had booked a parking space which only cost £5 a day (very reasonable). The hotel itself had a warm and inviting atmosphere. The staff were very accommodating and friendly. I had asked for a bottle of prosecco to be in the room on arrival which there was. The room has all the amenities expected, the bed was very comfortable and large. Tea and coffee making facilities were available in the room. The bathroom had a shower and bath combo which was clean. Breakfast was included and it is situated in the newly refurbished dining area. It was a well cooked and presented breakfast with all the trimmings, delicious. Cereals, juices, toast and yoghurt were also on offer. My partner has an egg allergy and they were very accommodating. The dining area is also open for dinner. We seemed to be the only ones to use it, which is unfortunate because the food was delicious and very reasonable (3 course meal for £20). Definitely should eat dinner here if you have the opportunity. The hotel also has a pool and sauna. The pool is very clean, a good temperature and very well lit with natural light from the large wall windows down the one side. The sauna is good but could have been better if it was cleaner. More attention to this would be better. The bar has a happy hour which is very reasonable. Overall a lovely hotel where the customer comes first. Would definitely recommend it to anyone and will be staying here when we return.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear DaveBrando28, Thank you for your kind review of the hotel I will pass your comments on to all the staff. I was pleased to see you enjoyed the refurbished dining room especially as we will soon be doing all the rooms to the same very high standard. We are so lucky to have the pool and as you say it is nice and warm 29 degrees to be accurate. I look forward to your next visit but don't forget to call direct on 01904 625787 to avoid the parking charge you can then use that £5.00 per day for a drink in happy hour after your swim, a win win I think. Regards Chris

"Perfect for a short break"

4
06/04/2017

Wanted a reasonably priced hotel for a short break. Easy parking and easy walking distance to the centre. Bed very comfy. Pleasant restaurant and bar. Cooked breakfast included in price and very good. Staff excellent. Also has a lovely looking little swimming pool. Would visit again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear 557gs, Thank you for your review of the hotel. I am pleased you had a great stay and managed to use all we have to offer. I am very proud we have a pool especially a 10m long one as only a few hotels have one in York and after a busy day nothing is better than a Swim. A cooked to order breakfast is becoming a rarity now but we will never changed to a buffet style as most times they run out. Don't forget to call direct the next time you come. Regards Chris

"Good hotel, friendly staff"

3
24/11/2016

Stayed here for one night. Rooms are good and clean, beds are comfortable. A nice bar as well serving nice black sheep beer. Good swimming pool available as well. Enough parking space, walking distance to the city centre

"Weekend break"

4
20/11/2016

Lovely little hotel, 10 min walk from city centre and station. Some great restaurants and nice litte pubs and bars on route. Because it's out of the way a bit it's very quiet. The staff are super friendly, and can't do enough to help you.

"Best western Kilimanjaro hotel York "

3
20/11/2016

Lovely staff Clean and tidy but very dated couldn't walk around the room without the most annoying floorboards that squeaked consistently that defiantly needs addressing ! Also couldn't open windows for fresh air no evening restaurant either .

"Good Hotel for touring"

4
19/11/2016

A good hotel for visiting York. Secure Parking available and an easy walk into the city center with all its attractions. Large room with a comfortable bed. The reception staff were very welcoming and helpful and even escorted us to our bed room which is a rear occurrence these days. Breakfast was good and varied.

"Really very good "

5
19/11/2016

Came to York for a single nights stay. Was greeted very warmly by the guy on reception. Very friendly and helpful, gave lots of help when asked for directions etc. The room was lovely and and, considering it was cold and wet outside. The decor is traditional but stylish. Really clean and comfortable room. Lots of facilities in the cupboard, iron and extra room heaters if needed. Nice size TV with lots of freeview channels. Swimming pool and steam room were a nice touch. Changing rooms with fresh towels, so no problem using them. The breakfast room in the morning is really awesome. Brilliant choice of breakfast inc eggs benedict, pouched salmon and eggs, full English , vegetarian breakfast and more. I would really recommend this hotel. Made my stay in York really special.

"Good Hotel"

4
15/11/2016

Ideally placed (15 mins walk to city centre) and with car parking and a swmming pool made this an easy choice for me. I wasn't disappointed. The hotel is well run and they try to cater for all your needs. The breakfast was excellent. The best fresh fruit salad I have ever had in a hotel...really fresh fruit and freshly prepareed not all squishy. The pool though small, is adequate for exercise and kept clean. Pleanty of car parking space. The room was clean but we suffered a bit of traffice noise in the morning. I would return.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear 50Cas Thank you for your kind comments. I will pass on your comment regarding the fruit salad to the kitchen team as they make it fresh themselves. When you return please call and if we have a room at the back of the hotel we will put you in it. Chris

"Good find"

4
14/11/2016

Looking for somewhere to eat early evening, before going to Wiltons music hall, took a chance on this restaurant. Lovely charming helpful staff. Delicious fresh cooked Turkish food. And lovely spot. Was just what we wanted. We chose from the standard two course meal which was very reasonable. Wine delicious. Confident recommendation.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Watlington, I think you have put this in the wrong place as we are a hotel and not a Turkish restaurant. However if you are ever in need of a hotel in the historic city of York please give me a call. Yours Chris Betteridge Hotel Manager

"Great hotel , close to city centre"

4
13/11/2016

We normally stay at a small hotel close to the city centre, however they have taken the car park away. so we decided to try this hotel and we are glad we did! Private car park at the rear, close to city centre (15 min stroll). The staff and service were excellent and the room was very clean and well appointed . The room was next to the lighting transformer room so there was a small constant humming noise. However it,s certainly not a dealbreaker for this hotel choice! I have to say the breakfast was delicious, lots of choice and very well cooked and tasty. We will certainly be staying here again on our next visit to York.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Steve A, Thank you for your review of the hotel we have just change a lot of the lights and have more lined up soon. I look forward to your return but please call on 01904 625787 for the best price and free parking. Regards Chris

"6 adults and 2 small children- perfect long weekend"

4
10/11/2016

My family - 6 adults and 2 small children stayed at the end of Oct 2016 for a long weekend to celebrate a special birthday. York was chosen as we all live scattered around the country and we had a great time. The rooms were large, clean and of a very high standard. The shower was powerful and the bathroom large, Having a pool was ideal for the small children to use up energy and perfect to relax for the grown ups. Clean, warm and very inviting. Breakfasts were fresh and lots of choice with a help yourself cold buffet with full English breakfasts and other hot dishes served to your table. My only comment was on both days my poached eggs were cooked hard :-( The hotel is on a great bus route and at £1.20 in to the city or a lovely 20 min walk, the hotel is in a prime spot. The manager, Chris, is the jewel in the crown to this gem of a hotel. Wether at the front desk welcoming or helping new arrivals, serving drinks at the well stocked bar , arranging taxis, help with bus timetables or replenishing the 'help yourself to forgotten items' collection in the foyer.. toothpaste, razors, toothbrush etc, nothing was too much trouble. Always smiling, always happy, Chris and his team have the best kept secret hotel in York sorted. Thank you from us

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear FiveOaksFilly, It was a pleasure to have you all in the hotel. Thank you also for pointing out all our good points. I do hope to see you all in 2017 but until then I hope you all have a wonderful Christmas and new year. Regards Chris

"Fabulous Hotel "

5
06/11/2016

My family & I visited the Kilima Hotel for my mum's 70th birthday. We were a party of 6 adults & 2 children & the hotel was ideal for us all. The children loved the indoor swimming pool & the adults enjoyed the cellar bar. The rooms were large, clean & very comfortable. The breakfast was plentiful & delicious. A bus stop just outside the hotel takes you into the centre of York or you can walk it in about 20 minutes. A special mention goes to Chris, the hotel manager, who seemed to be omnipresent & was always friendly & informative. Thanks Chris!

"Birthday weekend"

3
04/11/2016

Weve been going to this hotel on and off for about 11 years for various breaks at various times of years We stopped mid October for my birthday weekend, the hotel is in good walking distance to town or short taxi ride and is quiet with on site parking with good facilities and pool. The staff are very pleasant and the breakfast was of good choice and cooked to order. The manager Chris is realy excellent at is customer service and will help you with anything you need. We find now that tho we love this hotel it is starting to lapse in room quality and needs a bit of modernisation in the bathrooms and a bit more on the cleaning of the rooms . The carpet was in need of a good hoover and the linenen was in poor quality as we discoverd the next morning the bed sheet was torn and to our dismay it was not changed for the next night. They have recently put new carpets down in the public areas and new lighting in the basement bar and breakfast room which has improved the space. If you do decide to choose this hotel for you're next break book direct with the hotel to save on room rate and parking cost and also rooms may be availabe tho not on line.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Brian M, I am very sorry that on this occasion we have let you down. As you pointed out we have done a full public area refurbishment and to let you know have indeed started on the bedrooms. This however will take time but we are constantly improving the experience we give to you. Please call me direct for your next visit on 01904 625787 an I will make sure you get the best room in the hotel. Regards Chris

"Ideal for our purposes"

4
30/10/2016

The hotel met all our expectations when we spent 3 happy days there. As a large family group we were grateful that they managed to give us three rooms close to each other. The welcome was warm and the staff friendly, attentive and helpful throughout. It was comfortable and quiet. A huge plus point was the swimming pool which gave our four grandchildren hours of pleasure. The location was fine - I would challenge the visitor who claimed that it was 'miles out of town'. We walked to Micklegate Bar (ie the Walls and therefore the start of the centre) in 15-20 minutes with a five-year old every day and, if you don't want to walk, there is a very good bus service from outside the hotel, taking only 5 minutes into the centre.

"nice"

4
30/10/2016

just returned from a night at this hotel, school holidays so not a great deal left as i left it too late, hotel was nice, we usually use novotel or something similar but chose this as it had a pool, room was nice and bed lovely and comfy, bar area was small and cosy, breakfast was excellent, the cooked full english was purfect. Weve been to newer hotels but this was a nice break, only a short walk outside town centre, i would use it abain if the price was right.

"Great value"

5
29/10/2016

Really enjoyed a night here when passing through York. Very handy for the city centre, about 10 minutes walk to the city walls. The staff were very helpful and friendly. Breakfast was tasty and the children enjoyed a splash in the clean, warm swimming pool. Great value, clean and tidy with friendly atmosphere.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Stephaanniiee, Thank you for your kind comments regarding both the hotel and the staff I will pass them on. I am so pleased also that the children enjoyed the pool and had a great time. Hopefully you can stay longer next time and see more of our historic city of York. On that note don't forget to call direct for the best price and free car parking which last for not only your night but also the next day so you don't have to move the car until you actually leave the City I know some hotels would charge you another day but not us. If I don't see you until next year I hope you all have a wonderful Christmas and a very happy new year. Regards Chris Betteridge Hotel Manager

"Short stay break"

4
28/10/2016

Superb hotel really friendly staff who treat you more like family than paying guests The rooms were individual and a nice comfortable bed. The whole place is very clean and tidy. good thick walls no noise from other rooms. Good location 10 minutes walk to station or 15 mins. to city centre. Breakfast was excellent good hot food served on hot plates makes the difference. The pool and sauna were great The only slight down side is there are no evening meals available, there is a bar with various drinks available until midnight Definitely use this hotel again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear 185iainf You have got us in a nut shell. Small, friendly and convenient for the famous historic city of York. I am so glad you had a great time. Do come and see us again soon but if not before Christmas I do hope Santa brings you all you wish for. Regards Chris P.S If you are stuck for a gift why not treat them to a trip to York. I have some great rates out for January and as always will do a little better when you call direct on 01904 625787

"Miles out of town"

1
15/10/2016

We booked this Hotel as it was advertised as "This Victorian building is around 15 minutes' walk from York city centre" 30 minute's more like ! It's badly in need of a refit , we paid £179 for a single night and were expecting a lot more . I stay in Travel Lodge/ Premier Inns most weeks for work and wanted something more . regret did not get it . OK, there is a pool and steam room . Steam input scalded my leg and my partned slipped a recieved a bruse in the pool , by slipping on the steps . Brekfast was ruined by the waiting staff watching the guests and giggling smirking ... very un professional . On departure the receptionist did not ask the customary "was every thing to your satisfaction ?" probably cos she was sick of greating disgruntled guests !

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear KenBessent, It is a real shame you did not enjoy your stay with us on this occasion. The hotel is advertised as been a 15 minute walk to the city centre as this is the average time it would take for someone to walk the one mile from the hotel to the city centre. I am sorry it took you longer. We do have however two superb bus routes that go from outside the hotel to the centre which then drop you off only 30 meters away on the return journey for those who do not want to walk. A taxi journey would be around five pound. Regards Chris

"Relaxing stay"

4
14/10/2016

Thanks for a lovely nights stay in your hotel, myself and my husband had a great time. There are some negatives, we thought that the bathroom was dated and the decor of the bedroom also a little dated. The hotel was really warm too. Now for the positives which far outweigh the negatives. For the price we had a great stay, nice touches, very welcoming and great for a nice walk into York. We used the pool, which again for the price of our stay was a nice touch. For those who have left negative comments regarding being used to far superior hotels, then they would have paid far superior prices. Nice inexpensive short break. Many thanks

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Myfrox, Sorry it has taken me so long to reply I simply missed this one altogether. I am so pleased you enjoyed your stay and hope to welcome you back soon. I am always available as are my staff to discount any internet rate when you simply call on 01904 625787 and as I keep putting on this site direct with the hotel is the only way to get free car parking. Regards Chris

"Lovely and good location"

5
13/10/2016

Last minute stay. Chris is a fantastic manager and a credit to the hotel. Breakfast was cooked to order and staff very helpful. Rooms are clean. Free car park and small walk to centre York. Would visit again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Hannah B, Wow your comments are worth more than diamonds or gold and I thank you for them. I am only pleased I was able to help and that you had such a great stay. Don't forget if you are passing our way again to call me on 01904 625787 for rates you just cannot get on the interweb. Regards Chris

"Friendly, nice atmosphere"

5
12/10/2016

We stayed for three nights. The room was comfortable and well equipped and the breakfasts were excellent. You can catch a bus into the centre of York from opposite the hotel which is most convenient. We weren't able to use the pool for personal reasons but it looked very inviting and well set up. One tip- if you ring to book you can get the car parking free but if you do it online then there is a £5 a day charge and the lady gave us a special room rate!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Maggie058, Thank you for taking the time to review the hotel. Thank you also for letting other know about the free car parking when you book direct on 01904 625787. Hope we see you soon but if not before Christmas I hope you have a good one. Regards Chris

"Fantastic place "

4
09/10/2016

I have stayed at this hotel for a couple of weeks now. Really consistently good, the breakfasts are cooked to order and the best one is Eggs Royale by far! I would highly recommend the pool for a wind down and although the restaurant is no longer open, the Deliveroo service is amazing and you can eat dinner downstairs in the bar/dining area. Rooms are a decent size and clean. The staff are really friendly and helpful especially Matt. Also parking is free which is great for being so central. Only downside is it is a tad on the outside of the main restaurants and bars but fine if you like to walk and the racecourse is within great running distance if you like to run. Thanks for making my stay great on all occasions!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Laura G, Thank you for your kind review it is always a pleasure to have you in the building. We all look forward to your next visit so until then take care and have fun. Regards Chris and all the team

"Excellent place to stay"

5
06/10/2016

A great place to stay! The amenities are good and the staff are extremely friendly. The rooms and public areas are very clean and it's set in a quiet location, whilst still being fairly close to the local attractions. The children loved the pool.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Sky6669, Thank you for your review of the hotel. I was pleased to see you enjoyed your stay and look forward to your next visit. On that note don't forget to call on 01904 625787 for a discounted rate and free car parking which you only get by phoning the hotel direct. Regards Chris

"Not for us"

3
04/10/2016

Staff are all pleasant on arrival and helpful. Shown to our dark room and immediately noticed the smell. Strong air freshner and open window. I guess this is to disguise another odour but was very off putting. If it hadn't been so late I would of tried for a refund. We didn't complain as really didn't want to put more of a downer on our break and just put it down to not researching properly. Bathroom very dated with a stained sink. Small cheap wardrobe and furnishings. I would class it as a large B & B not a hotel. Has a small bar below reception which we didn't bother with. Breakfast which you have to order , not buffet style, was not to my liking as I like quality produce and couldn't eat mine. Stuck to some toast. I really wish we had researched better before booking as we like to stay in nice larger hotels with a bit of luxury and didn't realise this wasn't what was on offer. So I guess this is partially our own fault. I would rather pay a bit more and get quality although £400 for three nights is by no means cheap. We had found others more central for a bit more and wish we had paid the extra. The pros Bed was large and comfortable. 20 mins walk to centre of York. Quiet location. I see plenty of good reviews and I am by no means saying this place is awful because it isn't . We just like and expect better.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear bonniebear, Thank you for your review of the hotel. I am sorry to see that this was not the hotel for you but do wish you every success on you future travels. Regards Chris

"Needs some refurbishment"

3
23/09/2016

I'm thinking perhaps I was put in one of the few older rooms judging by the other reviews. The receptionist on arrival was really helpful and friendly (hence the average rating) but the decor and cleanliness in room 16 on the ground floor was dreadful. The decor was a mismatch of migraine-inducing patterns, carpet worn and bathroom very tired. There was a great deal of noise, doors banging etc. as people came in and out of the main door. Perhaps if I'd been given a room in the extended part of the hotel it would've been better.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear mattmdrew, Thank you for your kind comments regarding your arrival at the hotel. I am only sorry we did not live up to you first impressions. I have made a note of your comments regarding the housekeeping and have had a word with them regarding this. As for the décor it is always a personal choice and taste but it is in keeping with a period building. Please call direct next time so that we may be given the opportunity to allocate you a room more suited to you needs. Regards Chris

"Great stay at the Kilima."

4
19/09/2016

Good location just outside central York. Excellent off street car parking. Indoor swiming pool. Very good amenities and breakfasts. Older building. My room floor creeked quite badly and walls are pretty thin. Staff were excellent. Would stay here again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear slippery2016 Thank you for your review of the hotel. The floors in some of the older rooms do indeed creek as the building was built in 1871. We have in the past tried to stop this with work on the floor but within a couple of years it returns. The car parking is as you say excellent and is free to all guest who take the time to call on 01904 625787 and make a direct booking if not then we charge £5.00 per day. I look forward to your next visit. Regards Chris

"Break for two"

4
17/09/2016

Very welcoming and helpful staff. Breakfast was excellent. Loved the swimming pool. Would definitely stay again. Nice touches in the room like an iron and ironing board. Very good location and within walking distance of everything.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear iandrw2014, Great to see you enjoyed the hotel so much. We are constantly striving to improve the guest experience and welcome all remarks both good and bad as constructive. I look forward to your return but please remember that even if we look closed on the internet we may still have rooms to sell direct. Regards Chris

"Friendly and welcoming"

5
15/09/2016

Convenient location on the western edge of the city centre, about 20 minutes walk from the Cathedral, and benefiting from good on site parking. The property is well presented with nice decor in common parts and very nice, semi subterranean, characterful dining room. My room was comfortably furnished with many nice touches and a decent en suite. I had a very good night's sleep followed by an excellent breakfast. The hotel also benefits from leisure facilities which on this occasion I did not use. I was pleased by the very friendly welcome, assistance to my room with awkward baggage and just general helpfulness and sunny disposition of all staff. Good value for money and I would certainly return.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear wart1, Thank you for your review of the hotel. I is always a great delight to welcome guests back to the hotel and I see that you will be returning. Don't forget to call direct on 01904 625787 for free car parking and a discount of internet prices. Regards Chris

"Pleasant stay, lovely people"

4
12/09/2016

Stayed here after two nights in Carlisle with my mum. Definitely preferred this hotel. On check in the reception lady was juggling phone calls and visitors arriving at the same time. She was very friendly and polite and took the time to show guests to their room pointing out the dining room and pool areas and times of availability. Room (19) was spacious and clean although a little warm during the night even with window open. On the next day my son and his girlfriend who live locally visited us and we went into town for a wander. He was able to leave his car in the car park whilst we took my car into town. The hotel is within walking distance of the city centre though we drove as not sure how my mum who is quite elderly would manage the hill on the return. Breakfast on both mornings was very good and the dining room although in the basement was well lit and bright. All the staff were very friendly and helpful and made the stay even more welcoming. Didn't use the pool but round certainly take the opportunity next time. Yes would definitely stay again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Linda B, Thank you for your review of the hotel. I am so pleased you all had a great time and cannot wait for your return. Just give us a call on 01904 625787 for the best rates. If we look closed on the inter web still give us a call a we may hold rooms back for repeat guests and private bookings only. Until next time Chris

"Expected more from Best Western chain "

2
12/09/2016

I am afraid our stay at this hotel started on a negative note from the off... we arrived about 20 minutes earlier than check in time and the rooms we not ready... not a problem at all but the fact the receptionist seemed to have no time for us at all turned out to not be the best welcome to the hotel. We asked to maybe have a bite to eat but were told there is no meals being served which I found strange. After we headed out for the day we returned to check in and the new guy in reception was very friendly and welcoming but it was just one guy!!! We realised why the previous receptionist maybe was a little distracted, they had one person running the hotel for everything - reception, bar, guest requests, swimming pool/gym... Later that day the kids became hungry and we were again told no food was served not even sandwiches or anything but we were referred to Just Eat web site - not ideal for families!! Alongside this a pint of Carlsberg that tasted like the pipes hadn't been cleaned and finding a tag in the drawer from a previous customers crotchless size 10's from Ann Summers I do have one positive - the breakfast was well staffed and OK!!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Gary H, I have taken the time to look over your review several times now and would like to start by apologising for not meeting your expectations on this visit. I am very surprised your welcome was not better as this is one of our strongest and most commented on attributes. I am sorry the Carlsberg was not to your liking if you had let me know I would have replaced it straight away. As for the lines they are cleaned each and every week like clockwork. I have spoken to my housekeeping team who are very sorry for not checking the draws properly and have no excuses to give. However on the subject of food in the hotel we took the decision to close the restaurant due to a lack of demand. We simply cannot offer the wide range of choice both in pounds and pence or verity now available in the city. Un-like a lot of other hotels we do not want people to be sat in a large restaurant with maybe 2 other dinners. Please don't jump to the conclusion that the food was poor as quite the opposite was true as seen in reviews on all web sites not to mention rosettes and other accolades the hotel has had in the past.. Times have changed and although we are sometimes slow to catch on it is no longer a prerequisite that hotels must serve food more and more are doing away with this commitment in favour of allowing the guest more choice. I did indeed tell you of a couple of great web sites you can order from with a multitude of choice. I also laid on the crockery and cutlery for you to enjoy your meal. Had you wanted to eat in the bar or restaurant and not your room this can also be arranged as it has been for many guests since the restaurant closed. For the benefit of others the Just Eat and Deliveroo services are both superb at what they do. Before I go I would hope you would use the hotel again if in York but your comment regarding BEST WESTERN is incorrect as they are not a chain but the largest group of independently owned hotels in the world meaning we are all individual. Regards Chris Betteridge Hotel Manager

"Louise"

4
31/08/2016

Lovely hotel, very attentive staff, very welcoming pool after walking all day. The hotel its self was warm and welcoming. Public areas were decorated nicely and well kept. Room 11 however was not. Tiny window in a large room that allowed no natural light. Saying that bed was comfortable allowing for a good nights sleep. Would I stay again? Yes

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Louise H, Sorry about the window and the light I have had a chat with the owner and we are looking at what can be done to improve the situation. Although winter will be here soon and the leafs will fall from the trees that block the light. The next time you come give me a call for a little discount from what I have on line. Yours Chris Betteridge Hotel Manager

"Great family hotel"

5
30/08/2016

Family of 5 stayed here, really good value as you get a full breakfast included and access to the swimming pool and fitness area. It was great to get back after walking round sunny York and relax in the pool with the kids. The family room we stayed in was brilliant, a 4 poster bed for the adults and a separated small room for the kids, done out as 3 beds and with plenty space. Little extras are thought of such as plentiful towels, iron, tv in both the living spaces. Would 100% stay again and recommend to those looking for a family room in York.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Martin S, Thank you for your very kind review of the hotel. Not a lot of hotels have rooms for 2 adults and 3 children but we do, Not a lot of hotels have a swimming pool but we do, Not a lot of hotels have a large free car park but we do, when you call on 01904625787. We will also give you a discount of any legitimate online price. Hope to see you soon Chris

"Excellent hotel"

5
29/08/2016

this was our second stay here and we loved it. Bank holiday weekend away with our 2 adult daughters. Lovely rooms, great staff and a lovely pool and steam room too. Breakfast is excellent with great choice and very friendly staff and lovely hot food served with a smile. We will definitely stay here again, Chris and his team are great and very welcoming.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear DoylieManchester, The greatest compliment a guest can give us is to return so thank you so much from all the staff. We are all looking forward to your next visit. Regards Chris and all the team

"And relax"

5
29/08/2016

Couples night away from it all, ready for a bit of culture and a nice evening out for meal. Lovely pool, friendly staff, good breakfast. Wonderful relaxing city break for a night. Thanks to Chris and team!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Paul G Thank you for your kind word. I do hope we see you soon but don't forget to give me a call. Reagards Chris

"Great weekend"

5
23/08/2016

Fantastic hotel I would not hesitate to stay there again.The only negative point for us was that the room decor needs to be lighter as the room was a little on the dark side.Very helpful staff nothing was to much trouble.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Jeffrey S, Thank you for your review of the hotel. I am going to look into how I can brighten the rooms up a little as all the trees around the building are on preservation orders. I will look into getting the planning consent to prune them a bit. Don't forget to call 01904 625787 next time for a discount off the internet price and free car parking. Regards Chris

"Excellent as always"

4
19/08/2016

Fourth time at this hotel, usually for the races, and it is always excellent value. Comfortable rooms and an excellent breakfast merely enhance ones experience and the charming staff are always keen to help with any requests. The fact that we, along with many others, return every year is testimony to the quality and the badinage with Chris throughout ones stay is an added bonus!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Latchford1, I am so pleased you keep returning to see us although I did have to look up badinage. I know you already know but for the benefit of others please pick up that phone 01904625787 to make your booking. This week alone I must have saved guests a lot of money with a discount for direct bookings and free car parking. We have seen a great uptake in guests ordering food in now we have stopped providing evening meals and with a wider choice and use of the bar or a table in the restaurant I wish I had done it years ago. One of the popular sites to order from is deliveroo which has been used by quite a few. Before you come do a search and use the hotels post code YO24 4AZ this will show you the choice available. Looking forward to your return, Chris

"Absolutely Fabulous!!!!!"

5
15/08/2016

Came across this hotel by chance, it was my 1st visit to York; beautiful place. Back to the hotel, it's not new but it's exceptionally well kept. The staff are super friendly, the main man Chris goes out of his way to make your stay pleasant and pleasurable. Can't really give this hotel a good enough review. 10 min walk from the city centre, pool, sauna, steam room in the hotel, ample parking. But what I enjoyed most was not queuing for mass produced breakfast, a full and varied menu cooked fresh and served to your table. Small outside balcony for smokers, age group varied from young to old. Give it a go, Chris and his staff will be sure to give you a warm friendly welcome. I will definitely go back and 100% recommend to others.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear jomalia92, All I can say is thank you for such a wonderful review of not only the hotel but more importantly the staff. I look forward to your next visit. Regards Chris

"Great hotel within walking distance to centre"

5
07/08/2016

Hi, Stayed at this hotel 01/08/16 in family room number 11. Room was very large with two big beds. Swimming pool is a nice touch and great for relaxing. We had the pool to ourselves as the hotel was very quiet. Great 'FREE' carpark around the back of the hotel in its rear grounds. Nice cosey little hotel bar and very reasonable prices £3.60/pint.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear sadri5531, Thank you for your great review and the five stars. I noticed you highlighted the FREE CAR PARKING this is available to all guest who book direct with us at the hotel on 01904 625787. If booking over the internet or through a third party a charge of £5.00 per day will be taken for the car park so to avoid this simply pick up that phone. You will have noticed that we have now closed the restaurant for evening dinner service this was done due to a lack of diners. I think that when people come to a city such as York they want to experience everything the city has to offer and that includes its cuisine. We do however encourage guests that do not want to venture back out to use one of the many delivery services on offer in the city and use the facilities of the restaurant to eat their meal. I look forward to your return Regards Chris

"2night weekend visit"

4
07/08/2016

My fiancé & I stayed here for 2 nights. We had a very positive visit. The hotel was spotlessly clean, & light. The pool was clean, clear & well kept. Breakfast was a good selection, plenty of it, the cooked & buffet. What made the stay for us was the staff. The manager Chris was welcoming, helpful, interested in our visit, helpful, immensely cheerful despite the long hours he was there, greeting us first thing in the morning & serving us a final drink in the bar just before midnight. The young staff who served us the morning are to be praised, they were professional & friendly in their approach to their job. A really great stay & we will certainly stay three again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Jo W, Thank you so much for your kind review. Thank you also for noticing how blessed I am to have such a wonderful team here at the hotel they all work extremely hard. Don't forget to give the team a call on 01904 625787 the next time you visit. Regards Chris

"Lovely Time "

5
04/08/2016

Hi just returned from 2 day stay in York and this friendly hotel yeh it's old style property but has a fabulous indoor pool a definite plus for a hotel !! and lovely clean rooms . Staff all very friendly and would definitely return , and to the two lovely smiley ladies on reception great front of house first impression and always had time for a chat . Well Done .

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Karen W, Thank you for your great comments on the staff I will certainty pass them on. Don't forget to call direct on 01904 625787 the next time you come not only for a little discount but free car parking as well. Just a quick note for all those looking for the Christmas package we are doing a three day break as usual and taking bookings now. Regards Chris

"Good hotel, good price and handy for the city centre"

4
02/08/2016

We needed somewhere to stay for a night in York after a visit to see the mystery plays and decided on the Kilima. It was very easy to find being on one of the main routes into York. The hotel has a large car park that had loads of space in it during our stay. The hotel is an old vicarage with a large extension built on to the back. We were in the old part of the hotel, so the rooms have character (to say the least). Not really up to modern standards, but ok for the night. Breakfast was good. The staff were cheerful and helpful (they let us get into one of the rooms early to dump our bags as we wanted a day sightseeing) and the hotel is well situated for a visit to York ... and easy 20 minute walk

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear John B, I think you had a good stay and that we may see you again sometime. Please give me a call next time and I will put you in the more modern rooms at the back. You summed the hotel up perfectly with our superb location not to far out but not to far in. Until next time, Chris

"A Very Pleasant stay"

5
31/07/2016

The hotel is situated within easy reach of the historic city of York with its multitude of attractions. On arrival we were greeted by The Manager Chris. The booking in process was quick efficient and friendly. The room was clean and the decor was attractive. There were some pleasant little additions to the room such as an electric fan which was very useful as the night of our stay the weather was more than a little humid. We enjoyed the pool which we had to ourselves. The water was just right and the steam room was a joy. There were ample supplies of tea and coffee in our room. The bar area is situated in the basement of the building an it is accessed by a flight of stairs. The staff were all pleasant and friendly and the hotel permeated a sense of calm. The breakfast was excellent with a good choice of hot and cold drinks as well as cereals and toast etc. The English Breakfast was cooked to perfection and the cleanliness and efficiency of the set up was a fine example of how to do a job well. This was our first stay at this hotel and when returning to York we will look no further than this place. We were accompanied by our 8 years old grandson who very much enjoyed the stay and the good wit and humour of the manager Chris, who made him feel especially welcome. Well done to all.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear David H, It is always a pleasure to have guests such as yourselves in the building. I had a great time serving you all but have to ask did you have an Ice-cream for me at Scarborough? See you next time. Chris

"Pleasant Stay"

4
31/07/2016

We decided to revisit York after a 21 year break and weren't disappointed. Having booked only a couple of days before we went we appreciated that we may not have been left with a prime hotel but we were pleased with our choice. The hotel is old fashioned but charming and although our room was a little dated it was clean and very comfortable. All the staff we encountered were very friendly and helpful. We enjoyed the pool and steam room, which we had to ourselves before walking into York for an evening out (about 15 mins into the centre) but decided that we would get a taxi home rather than walking back on what is a busy main road. That said, our room was quiet (we overlooked the car park) and we had the added pleasure of seeing a steam train out of our bedroom window in the morning! The bar area and breakfast room in the basement was charming and we enjoyed having breakfast cooked to order and to our liking rather than the usual buffet efforts you get in larger establishments. Check in and out times were better than we have elsewhere - not being early risers we appreciated not having to be out at the crack of dawn! All in all a pleasant stay where we would go again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Evansfamily71, Thank you for your review I am so pleased you had a great time. However please don't leave it another 21 years before you pick up that phone and dial 01904 625787 for your next stay. Regards Chris

"Not a good experience"

1
27/07/2016

I stay in a lot of Best Western hotels and this is the worst I've ever been in. Outside of my room the hotel was below par. Location wasn't great by any means but close enough to walk into town. I was put in a small, depressing, dilapidated room which was ridiculously hot and uncomfortable. I asked to move but was told there was nothing they could do as the hotel was full. I was also offered a refund but not really told how to go about it. Maybe the other rooms are OK (judging by the other reviews). I'll be totally avoiding this place in future. Staff were fine and friendly- it's not their fault.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Peter I I am very sorry you did not enjoy your stay. I do hope you find future hotels more to your liking. Regards Chris

"York races overnight stay"

4
24/07/2016

We had a good night at the hotel. Very friendly. Great breakfast, w Included in the price. We will stay again. For a 3star hotel it was very good. A short walk to the city centre, very clean and good parking.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Ruth C Glad to see you had a great time at the races. Give me a call next time. I look forward to your next visit. Regards Chris

"Good location"

4
24/07/2016

This hotel was in a very good location, you could walk into the centre of York in about 10 mins. The staff were very helpful and friendly. Breakfast was lovely and the evening meal great. The Railway museum is very close and is worth a visit.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Ann N Thank you for your review of the hotel. We are indeed very handy for all the main attractions as you found out. Unfortunately we have stopped doing evening meals as everyone went out but I guess that's the price we pay for such a great location. Don't forget to call on 01904 625787 for the best price and free car parking next time. Regards Chris

"Great Hotel"

5
19/07/2016

We stayed here for my wife's birthday in March and were very impressed. A lovely hotel, very clean and modern including the room, and the pool was great. It was only a short walk to York town centre, around 10 minutes. A special mention has to go out to the receptionist, unfortunately I've forgotten his name but he was very friendly and most welcoming. He also allowed us an extra few chocolate rice crispie cakes from the reception desk! Hats off the the chef on those! We didn't have breakfast or an evening meal so can't comment on the food, but from our experience we'd highly recommend it!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear andyj1974, I am so very pleased you all had a great time for your wife's birthday. You must make sure next time you take breakfast I am sure you will enjoy it. On the subject of next time give me a call on 01904 625787 for a discount from any live rate we have on the internet. Regards Chris

"Best Western Kilima Hotel, York"

5
19/07/2016

A 15 minute walk out of the city but there are inexpensive taxis and a bus stop outside. Breakfast was superb. The lounge has tables for people to bring in take away meals though they don't do dinner themselves.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Gale O, Thank you for your review of the hotel. Thank you also for pointing out that we are indeed only a short walk to the main city centre and Taxis are around £5.00 each way. The bus also goes from directly outside the hotel and a day pass is around £4.00 that's all day all busses. It is sad in a way but we have stopped doing dinner due to a lack of demand but as you so rightly put we are delighted if you want to sit at a table and order a take away in. I do hope to see you again soon Regards Chris

"WHAT A PITY - COULD HAVE CHARM BUT CERTAINLY NOT FOR SENSITIVE NOSES"

1
16/07/2016

Single lady placed in a ground floor with window which had broken catch and therefore no security: Door handle loose and difficult to unlock: poor bedside lighting: Although guest small to shower experienced difficulty due to the shower being right under a sloping ceiling. Complained on entry to the room the first night of the extremely unpleasant smell to which I was told it was an old building. There was also the smell of someone having smoked in the bathroom and near the bathroom. Owing to York being booked due to the Yorkshire Show I was unable to obtain a room elsewhere otherwise would have cancelled the second night. Told that breakfast wasn't served until 7.30am I could have a packed one - banana bad, croissants had been kept in fridge and therefore inedible, replaced but still inedible. 2nd day told toast/coffee available from 7.10 but found cooked being served! When commenting on the inconsistency about breakfast was told this was served if and when Chef was ready. Very dark bedroom and dingy. Such a pity as the building does have character and would certainly benefit from more than a little TLC. Instead of any extensions surely better to refurbish and certainly not what I would have thought to come under the Best Western umbrella. Receptions friendly but no sight of any management. £85 for bed and a non-existent breakfast - unbelievable!!!!!!! Even allowing for the Yorkshire show and heavy bookings in York.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Paul F I take it you have done this for the actual guest that stayed. I am sorry your friend did not enjoy their stay. The ground floor room was at the request of the guest and the catch is not broken. The door handle is not loose and a simple twist and the door is open. Breakfast is served from 7.30am daily but a grab and go breakfast is available when ordered the night before. For health and safety reasons it is put in the fridge until required. We do let guests start breakfast early but do not guarantee cooked until 7.30 but if the chef is ready then we are more than happy to provide early breakfast. I do hope you will continue to use BESTWESTERN Hotels if not this one. Yours Chris Betteridge Hotel Manager

"Very welcoming. "

4
13/07/2016

My partner and I had booked a week off work with no plans, he found this hotel and decided we would have a few days away, so we had 3 days 2 nights here. We arrived Monday afternoon about an hour before check in, only had to wait about 20 minutes and our room was ready for us. The gentleman on reception was pleasant and polite. First impressions of the hotel was much better than expected, very clean, lovely smelling and lovely decor. We were showed to our room and again very pleased, lovely big room, very spacious, extremely clean, nothing out of place. Facilities were absolutely fine - the shower was very good! We both had a pretty decent night sleep only thing was the room was very warm, there is a fan in the wardrobe which we used but still was quite warm. We had breakfast included so went for that in the mornings, no complaints really. We also used the swimming pool which is a nice little touch, it's not huge but enough for a little early morning workout. I would stay here again although I think we would wait for some deals to come as we paid less to stay in London at Christmas time in a 5* hotel. This is not a criticism though, just love value for money!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Robyn M, Thank you for your kind review of the hotel. I do agree with you it has been very warm recently without having much sun. On the note of price I keep pointing out that we will always do a discount from what we show online and all you have to do is pick up the phone and dial 01904 625787. Looking forward to your next visit. Regards Chris

"What a find!! "

5
11/07/2016

Booked a night stay with friends whilst at the York races. The hotel is within walking distance of the race course. I can't recommend this hotel enough. Hotel booked a taxi for us prior to our arrival to take us to the course - 4 girls plus heels!! Rooms are great, fab size and clean. We all loved the 'goody tray' by the reception. Full of things you may have forgotten eg hairspray, cotton wool, cotton buds etc just put a donation in the box. Never seen this before - thank you!! Mandy who greeted us was so lovely and nothing was too much trouble. We ate in restaurant in the evening and couldn't believe how reasonable it was, food was amazing. We didn't try the pool but it looked great. We hope to return. Big big thank you to Mandy and the team for a lovely stay. From linda (mr h in disguise! - Mandy taxi joke) and friends xx

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Hello Girls, We did enjoy having you all in the building it is always great to see a bunch of ladies having such a great time. Don't forget to call next time and we will sort you out. Regards Chris

"Great for kids"

5
05/07/2016

We booked this hotel as it was reasonably priced and had a swimming pool to keep the kids entertained. The pool was very clean and a decent size and the kids loved it. The room was clean with comfy beds. Best of all the staff, especially the manager Chris, were very friendly and welcoming. Young kids can be a bit noisy and disruptive at times especially in restaurants (food was very nice incidentally) but we were never made to feel that this was a problem.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Garethssh, It was great to have you all in the hotel and I do hope to see you all again soon. We are changing the way we use the restaurant. As of Sunday 10th July we will no longer be producing food on site other than our award winning Breakfast. We have listened to all guest comments and watched the latest trends so have decided to start one of our own. We are allowing guest to use all the facilities of the restaurant along with the waiting staff on duty to eat their own food. This maybe something you have bought in town or a delivery to the hotel made by phone or internet. The restaurant area will be open all day after breakfast allowing you to eat when you want to and not just times given to you. I believe this gives the guest a much better dinning experience being able to have what you want when you want it. For more information please call the hotel on 01904 625787 Regards Chris

"Old fashioned hotel , old fashioned courtesy"

4
05/07/2016

l was not aware of the previous comments made about this hotel so I am able to give an unbiased opinion and would now concurr with several of the negative comments made. The rooms are more than a tad bit old fashioned and have obviously been neglected for many years which is a surprising act of negligence by the owner as the building does radiate an old world charm and the warm and welcoming staff do well to add to this. The hotel is situate next to a very busy road and even with double glazing the traffic noise is more than apparent so it is advisable to select a room at the rear of the building. The swimming pool is pleasant and clean as are the public areas including the basement restaurant where I can agree completely with the comments that the breakfasts are extremely good and credit must be given to the chef who ensures the superbly presented food is served up piping hot. I did not have dinner there but I suspect that the meals were of a high standard. All in all, a lick of paint and updating of the rooms with attention to the soft furnishings in particular would go a long way to uplift this hotel to a standard as shown in comparable establishments in York.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Barnaby R, Thank you for your review of the hotel I will take a look at the comments you have made and try to talk the owner into opening the wallet again. Although to be fair to him he is constantly re investing in the hotel but as soon as you get one thing done you find another to do. I do hope you will come and visit again but please give me a call so that I may locate you better for your needs. Regards Chris

"Happy to Stay at the Kilima Again"

5
02/07/2016

We had an enjoyable stay at the Kilima Hotel in York. Hotels always seem to be expensive in York, but we found this was reasonably priced for a decent place, and the staff were generally very friendly and very helpful.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Spaldings_IOM, Thank you for your kind review of the hotel. I always try to price the hotel reasonably but would remind people that if they call direct on 01904 625787 they can not only get a discount but free car parking as well. I look forward to your return. Regards Chris

"One night stay. "

3
25/06/2016

Put bags in the room and then went back to work, Mouldy smell so left window open and was going to request a change on my return.The smell had vanished but the room was dated with bit of wall paper leaving the walls in places. The bar is in the celler along with the restaurant( so no windows or natural light ) took a pint up to the lounge area which was relaxing. There is a swimming pool ( did not use ) and free wifi.Ample free parking to the rear

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear BMorriss, I am sorry you did not enjoy you stay with us. I have never had a problem with smells in room you stayed but I am please it disappeared for you. I am puzzled as to your comments regarding the bar and restaurant as you state we have no natural light. The bar is downstairs with the restaurant next too it, the bar is in the old cellar with curved period ceiling. The restaurant has natural lighting that we put in last year with a large glass door and window. I would ask that you remove from this site the two photos you have put of a bar and restaurant as they are not from the BESTWESTERN Kilima hotel. I would point out that car parking is only free with direct hotel bookings and as yours are made through a third party this privilege will only be held until the end of 2016. I do hope to welcome you back to the hotel one day. Regards Chris Betteridge Hotel Manager

"Lovely little hotel for a Trip away!"

4
15/06/2016

My boyfriend booked this hotel as a surprise for us to have a night away and it had such a lovely romantic feel to the place. The room was beautiful and had a gorgeous four poster bed, a dressing table and a decently sized bathroom. I didn't notice any intrusive noise even though we facing the main road. The bed was comfy and we both slept well. The breakfast menu consisted of the usual items, I had Full English, my boyfriend had Eggs Benedict and both were tasty and very hot which is always good! Check out was easy and they provided a service where we could leave our bags in their safe room while we enjoyed our last day in York (we'd caught the train and didn't want to lug our bags around). The staff were lovely as well and very chatty and helpful with taxis and things to do! Will definitely stay again. FG

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Fraya G I am so very pleased to hear that you enjoyed your brief stay with us. I hope to see you on a regular basis now that you have found us but don't forget to give us a call on 01904 625787 for the best possible price, free car parking and any requests you may have being met. Yours Chris Betteridge Hotel Manager

"Watching England Play ??"

3
15/06/2016

Friendly staff, lovely breakfast but rooms a let down. Mold on ceiling in bathroom, shower barely trickled out. Floor boards creaked loudly in bedroom and every time I turned over in bed the creaking woke me up. Shame! Bathroom in need of some money spending on it and modernising.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear LynsB1982 I am sorry you did not entirely enjoy your stay with us. I have said on this site before we are indeed in the process of upgrading the bathrooms. I have had a look at the shower and the trickle was caused by the pipe being twisted if you had call one of my staff they would have sorted that out for you on the day. As for the floor boards I can do nothing about that the building was built in 1871 and to be honest I think it adds a little character something these modern hotels lack but its always a question of personal preference. I have looked at the bed and have called the joiner out to tighten it up as with all four poster beds after a while they get loose. I do hope you will use the hotel again. Regards Chris

"Nice Enough."

4
14/06/2016

This is my second stay at a Best Western and I quite enjoyed it. Ok, on first arriving we didn't feel the building looked too inviting but the man on reception was very friendly and helpful and I liked the decor. I think our room was number 3(?), it was on the first floor and immediately to the left. The room was clean and I felt the facilities were of a good standard, trouser press/iron etc etc. The bed was comfortable enough and all in all we had a good night. The hotel is very well placed for walking in to the City. I do have two little niggles. One, I would definitely try to stay in a room at the back of the building, as the street noise was understandably quite loud and two, the floor boards were very creaky. My summing up is this is a fairly good place to stay and we will visit again when in the area. Oh and my wife liked the swimming pool too.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear dwmarr I am so pleased we met with your expectations of the Best western hotel group. As you know all Best western hotels world wide are privately owned and I think that makes us a little more caring than the larger group hotels. I look forward to your return but please give us a call on 01904 625787 so that we may allocate you a room at the rear of the hotel. Only bookings made direct with the hotel will guarantee requests all internet bookings are exactly what it says a request. Regards Chris Betteridge Hotel Manager

"Anniversary Weekend at The Races in York"

5
13/06/2016

This hotel is superbly located within easy walking access to Micklegate or bus access for less mobile to York City & Race course. Provides a warm welcome and professional but helpful staff in every area. Nothing is too much trouble! Food and Drink 1st Class and very good value. Rooms well kept for older property with well stocked bathrooms. Has swimming pool on site. Large Car park with plenty of spaces to rear which is surrounded by trees.Thoroughly enjoyed visit and will return and recommend. Please note there are flights of stairs & NO lift available but staff will carry and fetch plus we believe there are a couple of rooms on the ground floor.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Hi Helen G Thank you for your review of the hotel. We have 9 ground floor rooms but do have a flight of stairs to the restaurant and swimming pool but as you have put we will always carry the bags for you. I am pleased you mentioned the car park which you only have to pay for when not booking direct with the hotel. We are also blessed with our location been close to the centre of one of the most historic cities in the country. I look forward to seeing you again soon. Regards Chris

"Convenient for the city, with car parking"

4
10/06/2016

Very good small hotel within walking distance of York historic centre. Our bedroom and breakfasts were also very good value. An attraction is the on-site car park at the rear of the hotel, not always available for hotels within walking distance of the city centre. Our room at the rear of the hotel was well appointed, good bathroom and quiet.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Allan S, I am so pleased to see that you had a great stay with us and I am already looking forward to your next visit. I agree with you that it is difficult to find a hotel with ample parking for all guest especially as we provide it free with all direct bookings and only a small charge of £5.00 per day for all who still book over the internet. I look forward to your next visit. Regards Chris

"An overnight stay"

4
06/06/2016

Not a modern building, but it had some character. The hotel is a little way from the city centre but it is a short easy walk to get there. Even though the room I stayed in was rather small, it included all the facilities one would find in a higher rated hotel. The dinner menu was not that extensive but the food was flavoursome and most enjoyable. All the staff were very friendly and attentive.

KILIMA, General Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear DraigGoch51, Thank you for your review for the hotel. As you say we are only a short walk of 15 minutes to the city centre or you can catch the bus from outside the hotel, a taxi is around £5.00. Don't forget to call direct next time on 01904 625787 for a little discount and of course free car parking to all guests who book direct. Regards Chris

"Weekend break"

4
24/05/2016

We stayed two nights at the Kilima hotel. This was our first visit and will not be the last.The staff was very friendly throughout.We opted for bed and breakfast and wasn't disappointed. The hotel is not very large but certainly comfortable. The centre of York is an easy walk but if necessary buses pass the hotel. If you visit enjoy the use of swimming pool and sauna.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear John A, Thank you for your kind review of the hotel and I hope to see you both very soon. Just a quick note to others that will read this we now charge for the car park but if you book direct by phone with the hotel you will never be charged for car parking. Also for the benefit of others if you have a request it will only become a guarantee when you book direct. So to avoid extra charges and disappointment at not getting your request all you have to do is pick up the phone and dial 01904 625787 and if you use your mobile or call after 6pm the call is probably free as well. Regards to all and looking forward to your call. Chris

"Lovely Litlle Hotel"

5
20/05/2016

My colleagues and i have stayed at the Kilima hotel four different times for 12 nights since december whilst working in York , every stay has been superb , service is really top notch , very very pleasant staff , alway there to help if needed. Rooms are very comfortable , good showers. Food is varied and very good quality Nice little bar , shame theres no Guiness ! We will always stay there if working in York again. Shame our project has come to an end ! Big thankyou to Chris and his staff. Especially the lovely Beth who looked after us very well when we stayed there. Will be recommending the hotel to friends and colleagues. Not too far from the racecourse for some friends of mine ! Thanks again to all the staff at the Kilima

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Simonr3826, Thank you so much for your kind review. The next time you come give me a call and I will get you some Guiness in even if not on draught. Regards Chris

"concert break"

5
18/05/2016

lovely staff, comfy bed,brilliant breakfast would certainly use again.10minutes walk from city centrewe went to a concert at the barbican.Full english breakfast was areal choice. nice day in york after.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear David V, I am glad to hear you had a great stay. I will pass your comments on to the staff. Don't forget to call direct on 01904 625787 for the best rate and free car parking. Regards Chris

"Short break in historic York"

3
17/05/2016

Had two nights away in York, hotel was comfortable although could do with updating, especially the bed and mattress and sofa bed. The flat screen TVs was tiny. The breakfast was ample and tasty. Good selection of food and menu options. Our room overlooked the carpark so not much to look at except cars!! Our room had the four poster bed which was uncomfortable .

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Vs612013, I am very sorry you did not entirely enjoy your stay with us and I will be looking into the comments you have made. Next time you come please give me a call personally and I will try to make up for this little disappointment. Regards Chris Betteridge Hotel Manager

"Hospitality"

5
17/05/2016

My wife and I visited this hotel last weekend . We were very pleasantly surprised with the overall hospitality.Staff were very friendly and also very accommodating. We had a very enjoyable stay accompanied with a swimming pool and a steam room which made our stay so memorable. Personally speaking we have no hesitation in recommending this hotel to anybody who is visiting York.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Greg W, I am so glad you had a wonderful weekend. Next time you want to come give me a call on 01904 625787 for the best price. Reagards Chris

"Well-run hotel with good staff in a good location"

4
07/05/2016

This is a quaint, historic building with some lovely extras that you would not have expected. It has a pool, a steam room and a small gym; it is only a 15-minute walk to the centre of the city; it has free parking and wi-fi throughout. We stayed in a four-poster room, which was a lovely size, we also had a small table and two chairs and plenty of space to move around the room. The only downside was the fact that the floorboards were quite creaky - but it is an old building! There was a comfortable lounge area for guests to relax in and the restaurant, in the basement, was very good. We had dinner there twice and the food was very good but the breakfasts were exceptional with a great selection including some things out of the ordinary fare such as, a full veggie breakfast, eggs Benedict, smoked salmon and scrambled eggs, cheese or beans on toast as well as continental items. The staff were lovely, all very friendly and helpful, happy to chat to you when you returned each day and offer advice. They certainly made us feel very welcome and we would happily return in the future.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear zandrjh, Thank you for the review it is so pleasing to us all when a guest has a great stay. I look forward to your next visit. Regards Chris

"Welcoming and Flexible"

4
01/05/2016

First of all, the photos on the Best Western Website don't do this place any justice. It is full of character, very clean but looking tired in places. The staff were pleasant and the table with essentials at reception came very handy as I had forgot to pack my toothbrush! I phoned the hotel directly to book as the website said sold out however other travel websites were still advertising so I phoned direct and paid the single room price for a double - very good. On site parking was great as some hotels in York do not have this facility. The pool and sauna was clean, another added bonus compared to other hotels in York. The room had plenty of facilities all of which worked perfectly. The décor was cosy however the bathroom ceiling was full of mould and the areas around the window were damp too. It was very clean, the bed was comfy and it was great to have plenty of storage and a table and chairs. Breakfast was good. The Full English came fresh and they were happy to cook me fried egg as well as scrambled eggs to go with it. Check out at 11:30am was fantastic - this gave me time to recover from the night before! Check out was easy and the lady on reception was talkative.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Ant1985 Thank you for your kind review of the hotel. I see you did the right thing and called the hotel direct on 01904 625787 and it paid off for you I doo hope to see you again soon. Regards Chris

"Family Stay"

5
28/04/2016

My wife and I stayed here with our two children in mid-April, and we had a great time. It's a very well run hotel with a friendly and helpful staff. We were over from the States, and wanted to find a suitable destination for a two-night trip to get away from London. We weren't disappointed. It's a lovely, manageable city and very accessible from the hotel, either by bus/coach (which stops near the front door) or on foot. You can walk from the train station to the hotel. One of our favorite outings was a walk along the ancient wall that rings the city (and built by the Romans) on our way to the York Castle Museum. The National Railway Museum is superb too. Our kids, who are 7 and 8, loved the indoor pool. We had two nice breakfasts as well. The hotel is very reasonably priced. We recommend it highly!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear 94Greenwood, It was so nice to have visitors from over the pond. I hope you all had a safe flight and will be back to see us soon. Regards Chris

"Weekend away with a group of friends"

5
25/04/2016

The hotel was very comfortable and clean. Breakfasts and evening meal were very good. Staff went out of their way to give us walking instructions to a National Trust property and details of which buses to take to town.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear B H, I am so glad you girls had fun and look forward to your next visit. Regards Chris

"enjoyable stay in York"

5
24/04/2016

My husband and I had a 3 day spring break in York and stayed at the Kilima Hotel for 2 nights. We were booked into a lovely double room with spotlessly clean en-suite and had delicious breakfasts cooked to order on both mornings. We also enjoyed two tasty, well presented meals in the hotel's restaurant on both evenings. The hotel has a swimming pool which was pleasant to use after a long day sight-seeing in York! Another big plus with this hotel is that it has it's own car park - leave the car and walk 15 minutes or so into the city centre - a very convenient location. All the staff we encountered at the Kilima were polite, friendly and helpful and I will certainly stay here again when we return to York in the future. Highly recommended.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear morgaer, Thank you for taking the time to review the hotel. I am so pleased you had a wonderful stay and more importantly that you will be returning. Please give me a call on 01904 625787 for rates you will not get other than by phone. Thank you also for you kind remarks on the staff they all work very hard and I agree do a great job. I have taken note of reviews on the internet and have now reduced the prices of the meals so it is great to see you enjoyed yours. See you soon Regards Chris

"The Hotel on the Hill"

4
22/04/2016

Lovely hotel, room 24 just right for our needs, bathroom has a window which we like. Very handy, just a short walk to the centre of York and the railway station. Nice to have small pool and sauna which we occasionally used. Although only three stars do not be fooled by this, food is five star standard.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear RetepM, Thank you for your review of the hotel. I am pleased you enjoyed the pool which is 10 meters long and the steam room. I look forward to your next visit. Regards Chris

"Would have been 5* but..."

4
16/04/2016

Nice hotel, 15 mins walk to centre. The hotel has 2 strong selling points: firstly there is a parking space for every room, and secondly there is a swimming pool. The pool is lovely and there is also a small steam room. My room was fine but I have to say it was warm constantly- the window had been open all day and the temperature never altered all night, slept without covers on and this was April. Never once had any heating on. The bathroom was very warm all the time. Not sure I would cope in the summer. The bar area was nice, the restaurant looked good (I never tried it). The reception staff were great, however the only thing that stopped me giving this review 5 stars was the fact that I was woken at 07:45 by people talking outside my room on the landing. When I looked I found they were cleaning staff. After getting ready I opened my door at 9am and found 3 cleaning staff still sitting on the landing and chatting (obviously waiting to clean the rooms). Overall an enjoyable stay.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear NH11, I am gutted we missed out on your five stars and have had words with housekeeping. I can only apologise and hope that it will not put you off returning to this hotel. Please give me a call on 01904 625787 an I will place you in the best room I have at the time. Regards Chris

"Great service and location"

5
10/04/2016

Had a brilliant time in York. Hotel let us leave bags before check in with our train from Newcastle being so early. Had couple of hours shopping before walking back to hotel which took only 10 mins max. Staff at hotel were friendly and personal, making the stay that extra bit special!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Andrew H, Many thanks for your review of the hotel. I hope we see you soon but we are starting to fill fast so don't leave it to long to before you pick up that phone on 01904 625787 for the best possible price. Regards Chris

"Excellent food, fantastic staff but hotel needs a little bit of an update"

4
08/04/2016

We were there for two nights and had one of the four poster bed rooms. We had a very enjoyable stay and would go to the Kilima again, if we go back to York. The good points, and there are many, are these: the staff are very friendly and helpful - special thanks to Chris and Becky who were both easy to talk to and happy to help; our room was a good size, very clean and contained all the amenities – iron, kettle, hair dryer etc; great food - we had two breakfasts and the food was excellent. There were plenty of options on the menu and more when placing your order with the waiter / waitress. Options like a choice of ham or salmon in the Eggs Benedict or the choice of scrambled, fried or pouched eggs on the Full English breakfast were a nice touch. Also, that all the cooked items, were prepared immediately for you in the kitchen rather than sitting, cooling in a buffet style breakfast array was great. The only food set out on the buffet was cereals, fruit, fruit juices, toast and coffee, the latter of these we found delicious. The hotel has a small but enjoyable 10 meter long swimming pool and adjoining men's & women's changing rooms (these aren't large enough to hold any cubicles for privacy - they're just one room with a set of lockers and an enclosed toilet). There is also s Turkish stream room at the side of the pool to sweat out and relax before taking a dip in the cooler water. The downstairs bar is nicely set out and we enjoyed a glass or two before bed on our final night. The hotel is situated around the back of the York Rail station. Come out of the station, turn right, walk about 400 meters and then the next two rights to bring you onto Holgate Road and about another 400 meters back along there – it took us about 12 – 15 minutes walk until we found a shortcut through a small side street, over a foot bridge and through the station's car park – about 10 12 minutes. It's about 20 minutes amble to York city centre. The only minor issue we had with the Kilima was the creaking four poster bed and floor of the room we were in. The bed almost creaked when you looked at it. Sitting or moving the smallest amount caused very audible squeaks, creaks and groans to be heard around the room. Stepping in most places on the floor gave off deeper groans and rumblings. We thought this may have given us some trouble sleeping but the bed was comfortable and we slept deeply. In summary, a

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear SimonFredKelly, Thank you for taking the time to do your review of the hotel. For the benefit of others reading this review the squeaky floor boards come at no extra charge but fortunately there is no one below the room you slept in. I am so pleased you had a wonderful stay and look forward to your next visit. Don't forget to give myself or any of my team a call on 01904 625787 or drop us an email at [email protected] for the only place that can guarantee requests and give the best possible price for your stay. Regards Chris

"Very enjoyable "

5
05/04/2016

Stayed for two nights for my partner 40 birthaday. Receptioniast really nice on arrival room was very clean and tidy. Bed was comfortable great nite sleep. Breakfast beautiful especially the sausages mmm. Steam room and pool amazing. All staff very friendly and welcoming. Great stay defo come back thanks for a great two days.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Clare W, Thank you for taking the time to review the hotel. I am pleased you had a great time on your special birthday treat. I look forward to welcoming you back to the hotel so don't forget to give me a call on 01904 625787 for the best rates. Regards Chris

"Poor"

2
03/04/2016

First the good points:The hotel is in a good location, a 15minute flat walk into York and about a 10 minute walk to the national railway museum. There are covered bus stops nearby with regular services into York and a taxi from the centre of town cost £5.It has a large, well light car park at the back of the hotel that is accessed by a steep slope. The decor inside i would describe as victorian country house, with the bar and breakfast area in the cellar being more modern. Please note there is no lift in the hotel, so would not be suitable for anyone with mobility problems. The hotel is kept really clean and the staff were really friendly. The bed was really comfortable. The breakfast was good, you could help yourself to cereal and yoghurt, toast, crumpets or hot cross buns! A waitress takes your order for tea or coffee and for hot food, of which there is a good selection from full English, bacon gaps, eggs Benedict etc .There were no croissants or Danish pastries and there was a very noisy machine that you could help yourself to various coffee/chocolate drinks (would not recommend sitting near this machine as it was very noisy). Sadly there were several bad points with the hotel: We stayed in room 5 and this is at the side of the hotel facing opposite a residential block and their bins! The bathroom faces the door to the room, so make sure you close the bathroom door when using the facilities. The panel to the bath was badly broken leaving sharp edges exposed and was coming away at the top, the extractor fan was covered in dust and was really noisy, so would not suggest using the bathroom light when anyone else is sleeping in the room, as it automatically turns the extractor on! The radiator in the bathroom did not work or in the bedroom, but we found the bedroom warm enough without it. The decor in the bedroom was old fashioned and needs updating, the curtain swags were really dusty and were coming apart at the top. The bedside cabinets have glass tops, that move around with the slightest touch. There are no sockets near the bed and there was no lamp by the seating area, so made reading in that area difficult at night. When you switch one bedside lamp on, the other one on the other side comes on also, so only switch your light on if your partner doesn't mind having their light on also! Also would not recommend ordering papers, as they did not arrive till after 8.30 am. The swimming pool looks over the car park, but you could not really see this when you are in the pool. There is only one shower in the changing room, so if you want to shower before entering the pool or steam room and someone else is showering, you will have to wait. Also there is no shelf by the hair dryers, so made it difficult to dry your hair and brush it at the same time. Would not recommend using the steam room as it has a plastic seating area (you can not lie down in it) and most of the seats on the right hand side are unusable as this is where the steam comes out under the seats (even though I was not sitting on the seat where the steam comes out, I still got hurt by the steam). Lastly at breakfast they had a radio station playing really loud and the staff thought it appropriate to sing along to the songs playing. Spoke to the manager about all of this and was made to feel that I was in the wrong, I wasn't even given a refund for the late newspapers, this is not what I would expect from a brand like Best Western and will stay in some of the award wining B and B's nearby if I visit York again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Cookie20152015, Thank you for your review of the hotel. For the benefit of other users of this site I have already replied to you directly but will also reply on this forum. I thank you for your positive comments but will go through your negative ones. At the time of your visit we did not have croissants or Danish pastries out on the buffet as we change the pastries on a regular basis we did have hot cross buns tea cakes and crumpets instead. The coffee machine indeed makes a noise each time it makes a coffee this is due to the fact that it grinds fresh beans for each coffee made. I have looked at the bath panel and it had popped out this has now been put back in place. It is a legal requirement for any bathroom that has no window to have an extractor fan. The fan will stay on for 15 minutes after you turn the light off but there is an override switch above the door. Radiators have two ends one for the flow of water and one for the temperature control yours was off at the flow end. The décor in the whole hotel may not have been to your taste but it is a Victorian building and in keeping with that. I do sincerely apologise for the dust and have seen my housekeeping team regarding that. On the whole they do a great job but on this occasion missed a few things. The lights at the side of the beds do indeed need to be changed and will be sometime soon but as they have now been in place for several years with very little problems this is not a priority. The pool was built in the year 2000 and only having the one shower has never caused a problem before. I do like your idea for a shelf near the hair dryers and will be looking into this. We are one of only a hand full of hotels in York with a pool and freely allow guest the use of this as well as providing towels. The steam room only has seats in it as you can see from the photos on this site so I am not sure why you wished to lay down in it. I am sorry that you felt happy staff a problem but I have no intention to address this any time soon. I am sorry you felt that 8.30am was too late for your newspaper but you carried on for the three days of your having one delivered to your room. To sum up and close I will reiterate that I am very sorry you seem not to have enjoyed your stay. However had you have brought your problems or concerns to the attention of any of my team we would have had and opportunity to have sorted them out while you stayed. Yours Chris Betteridge Hotel Manager

"Fantastic two day break"

5
25/03/2016

First time stay at the Kilima Hotel, would definitely recommend! Brilliant staff throughout, check in and out process so relaxing, quaint bar and lounge area, food is first class, rooms comfortable and clean. Only a short walk to York centre and perfect location with the added bonus of a CCTV covered car park Thanks for great stay !!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Mark P, Thank you for your review. Thank you also for pointing out all our good points especially the large car par we have something that a lot of the cities hotels do not. I hope we see you soon. Regard Chris

"Perfect overnight stay"

5
25/03/2016

Very friendly clean hotel. We stayed in a room with a separate room with sofa beds for the kids which was perfect. Swimming pool was great fun and the full english fantastic. Would come again when visiting York. Very keenly priced as well definitely book direct.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear SparkyQ, Thank you for your wonderful review. I am so pleased you enjoyed the swimming pool and had a wonderful breakfast. I hope to see you again soon and eagerly await your call for your next visit. Regards Chris

"Great rerception"

5
24/03/2016

Reception staff were wonderful. Found us a better room for our needs - on the ground floor which saved me from the stairs. The room is big and comfortable. Facilities are excellent, for example the leisure suite is very good.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Michael H. I am so pleased I was able to help and do hope you all had a great time in Whitby. You indicated you may have a full family reunion with us in the future so don't forget to give me a call direct as only with bookings made direct with the hotel can we guarantee requests. Regards Chris

"Best Western Kilmarnock hotel York "

5
24/03/2016

We recently went for a couple of nights for our 25th anniversary,The hotel is clean and comfortable,with everything you could need,The staff are very friendly and welcoming,and very helpful,giving directions,places to go things to see etc.We only stayed b&b and the breakfast were outstanding.We stayed in the luxury 4 poster room which had all the mod cons you would need for your stay.The swimming pool was a haven after a busy day exploring York followed by a few drinks in the quaint little bar.The hotel is just on the outskirts of York a nice walk if your able,but if not buses stopped just outside the hotel.

"Ideal for visiting the city centre."

3
19/03/2016

This hotel is about a 1/2 mile walk in to York city centre so great location. Staff were very friendly and helpful. Breakfast was lovely, as was the pool and steam room ?? Car park is protected by CCTV just encase you worry about that kind of thing. My only criticism is the bathroom, it smelt a little musty, the wood was rotting around the toilet area and the decor in the bedroom was a little dated but having said all that, I would definitely book again due to the service you recieve and hotels location. Thanks for a great weekend ??????????

"Good stay"

4
18/03/2016

A very late booking. Large carpark Check in and check out was faultless and efficient. Best Western hotel comprises an old hotel with a more recent extension. I was in the older section and a room with a super king-size bed. Comfortable and well stocked with tea makings. I had a very well-priced dinner bed and breakfast deal. The restaurant was in the basement and was neat. I has a tasty pasta dish. There is also a small bar with VERY reasonably priced drinks. I was too late to use the pool etc but other guests said it was good. Great breakfast. The hotel let me leave my car in their carpark while I attended to business in the town centre (10 mins walk) This hotel had a 'family run' feel to it and I would stay again.

"Comfortable stay"

4
16/03/2016

We stayed two nights over a weekend. Hotel was easy to find, lots of free parking space. Room was quite large, bed comfotable. A hotel with character, not bland corporate, came with creaky floorboards. We ate out so cannot review food - No reason for that other than we wanted to be in the city centre. About a ten min walk into the centre was easy enough. Swimming pool big enough for a swim, small steam room. We would visit again if in the area.

"Simply pleasant"

4
11/03/2016

My first impressions of the hotel are very favourable. The room is pleasant, the staff are immensely helpful and friendly. There is a large car park and free WiFi. So far so good. The hotel is situated about 10 minutes walk from the city centre where there are numerous places to eat out if one does it wish to use the in house restaurant.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Ruwan_Uduwerage, Thank you for your kind review of the hotel. It is especially pleasing to see you are still in the hotel so the internet is working fine. I hope your conference is going well and if held in York again we see more of your friends and colleagues. If I miss you on check out the next time you come for work or pleasure give me a call on 01904 625787 for a discount from what we have on line. Regards Chris

"Dated hotel but good food and service "

4
04/03/2016

A charming hotel would appeal to many but slightly confusing, my room had a 4 poster bed which was nice, the floorboards creaked loudly and the bathroom was very 1970s however the bar and restaurant were light and modern with village decor, maybe the hotel is being refurbished? The staff were friendly and very much on the ball, the food dinner and breakfast were very nice (not buffet for breakfast) although dinner is a little bit expensive for a Best Western £23 for steak and chips. The hotel is a 15 minute walk from York Train Station but plenty of taxis are available. I would return for business as is suitably priced but not pleasure as I would expect more.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Cem D, Thank you for your honest review of your stay. I have tried to find when it was you actually did stay but I think it was a while ago. You left me a clue with your photo so I can inform you that the 70s bathroom has now gone and has had a £5000 make over. You are quite correct we are constantly improving the hotel for our guests and last year did a full refurbishment of the public areas. We are now on with bathrooms and will no doubt move on to other areas as required. I am please to see you mentioned the great location we have, not to far away on a main bus route with reasonable taxi fares. Yet we are far enough away to enjoy a little peace and quiet especially on a weekend. I do agree that the steak may seem expensive but it is local meat and we have a variety of other dishes on the menu. I do hope to see you the next time you are on business but please do call me and who knows I may upgrade you. Regards Chris

"All round excellent stay "

5
01/03/2016

I stayed at the Killimor for two night. I had an all round excellent stay. The staff were polite and helpful. The hotel was well presented. I had a four poster room which had a separate sitting room. The only niggle was the tv in the sitting room had a very very small tv for the size of the room.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear alfiered, Thank you for your review. I have passed on your great comments to all the staff and they all look forward to your return. I am currently in the process of upgrading the bath rooms and hopefully will have a little left to buy new TVs soon so the next time you come it will be done. Regards Chris

"Kilimar Hotel"

5
25/02/2016

Room a little small and old fashioned but very clean and adequate. TV was a little temprimental, (think the remote needed new batteries). Whole place was very professionally managed with lovely relaxing lounge areas & sports facilities.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear John E, Thank you for taking the time to review the hotel. I have looked at the remote and you are right it needed new batteries. I only wish you had call the reception and it could have been sorted straight away. I look forward to your next visit and don't forget to call me direct on 01904 625787 for a little discount. Regards Chris

"Hotel with character"

4
24/02/2016

This is a very old fashioned hotel so if you like modern, clean designs you might not like this one. For us it was a nice experience as it was something different to what we usually go for, the hotel is located in an old Victorian building and the whole interior - rooms, lobby, restaurant are very traditional. We booked a room with a four poster bed which was really nice and we made good use of the hotel leisure facilities (these are obviously modern!) The pool was really nice, clean and the water was pleasantly warm. The breakfast was delicious and the staff was very nice and cheerful. The location was quite good, not too far to the city walls and central area with restaurants and bars. Overall it was a really nice stay and I would recommend it for a romantic getaway.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Agnieszka G. Thank you for noticing that we are not like all those generic stale hotels and indeed we do have our own character. We believe that this hotel is just the same as each and every customer and that is individual. I would therefore encourage all guest to phone the hotel on 01904 625787 to make their reservation to ensure they get the correct room type to service their needs. Regards Chris

"23/02/16"

4
23/02/2016

Very enjoyable stay. Wecaught a bus to thecity each morning and eventually made our way back on foot. The food, the evening dinners in particular, was hard to fault. We madeuse of swimming pool which we had to ourselves both times we used it.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear AliJC27, Thank you for your kind review of the hotel. I hope to see you soon but don't forget to call us direct for the best possible price. Regards Chris

"Lovely hotel. Highly recommend"

5
22/02/2016

Extremely friendly and helpful staff, only 10 minutes walk to the city centre. Lovely and clean room. Will definitely consider staying here again and would recommend this to anyone else travelling to York. We didn't eat whilst there but we did have a few drinks in the bar area. Lovely and cosy.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Sarah-Jayne B, I am so pleased you enjoyed your stay and look forward to welcoming you back soon. Chris

"good location"

4
21/02/2016

nice hotel only a short walk to city centre, helpfull staff, clean and tidy rooms and a good car park. swimming pool and sauna areas spotlessly clean. Restaurant serves good quality food although is slightly expensive

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear alphaNorthernEngland, Thank you for mentioning the cleanliness of the hotel. I will be passing your comments on to my hard working housekeeping team. Regards Chris

"Great Hotel For Families"

5
20/02/2016

Fantastic hotel. Friendly helpful staff. The rooms were not the most recent refurbishment but we're clean and sufficient. The family room we had for 2 adults and three children was great. The pool was perfect, exactly like the picture, the kids loved it. We will definitely be returning.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear NAB2009, I have to agree with you great family hotel. Not many hotels can boast a swimming pool and free car parking. See you soon Chris

"Flooded city, warm hotel"

4
18/02/2016

Had booked this hotel prior to the flooding that hit York. We therefore experienced a little difficulty getting into the city due to diversions. Once into York I found the Kilima with ease. Upon arrival we were greeted warmly greeted by Chris the manager (what a great ambassador for the hotel) and taken to the room. Although a little drab, it was a large room that was clean and the bed comfortable. We did not have time to sample the amenities of the hotel, but I can say breakfast was tasty and of good value. I cannot praise the hotel staff enough as every member appeared to be helpful and friendly. Would I stay here again - YES!!! This hotel provides a good standard at a reasonable cost. Well done to Chris and his team!!!!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Geoff S, Thank you for your review. I as with everyone else feel so sorry for all the people that got flooded. We are very lucky to be in a part of the city that never floods and never will. I look forward to your next visit. Yours Chris

"Excelent hotel"

5
15/02/2016

The hotel was only 15 minutes walk from the Center of York and offered great service, tasty food and a clean and nice swimming pool. We wish we had come the night before and will be back soon. Internet in the room was good too.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear JRV73, Why thank you for your kind of the hotel and taking the time to do it. I look forward to your next visit. Regards Chris

"Friendly little hotel"

4
07/02/2016

2 night stay with a 2 year old. Charming helpful staff.2 year old appreciated free squash in lobby. Comfortable room and nice indoor pool. Close enough to city to walk easily depending on Yorkshire weather

"york"

5
04/02/2016

our recent stay at the kilma was great Chris and his staff are really friendly and helpful the rooms are a good size and kept really clean and tidy the breakfasts very good always well presented and hot its a great place to stay

"Fantastic customer service"

5
01/02/2016

This is a great hotel to stay at when visiting York. Very competitively priced - you can get a better deal by contacting the hotel directly as they will always beat the best quote onlne. 15 minute walk to centre of town but as it was raining when we visited the friendly reception staff provided us with bus details. A bus stop opposite the hotel takes you right into the centre so couldn't have been easier. Hotel and room perfectly comfortable and breakfast was superb. Customer service at this hotel is excellent, very natural and not in your face either. Will definitely stay again on my next trip to York!

"the family."

5
31/01/2016

A warm welcome awaits at this fabulous hotel. Chris the manager? What a lovely genuine bloke! Made us feel really welcome. The kids thought he was great. Lovely and clean room, warm and cosy with everything you could possibly need. And the pool facilities were a hit with the children! They loved it. Happy children makes for a good stay anywhere. We ate in the restaurant, everybody enjoyed their food, but my only criticism was the carbonara pasta, it tasted like pasta in sauce with a few chunks of ham thrown in, disappointing. But all in all very nice. Breakfast was superb. Everything you could want and more. Fantastic staff on hand too. 6:30 am? Well I'm guessing this is when staff are arriving for work, lots of banging and door slamming. Woke us all up. Glass tops on bedside tables? Sharp edges and little children not a good combination. Maybe remove the glass or have coasters. We will be returning some day soon.

"Tired Hotel with Great Staff"

4
29/01/2016

The hotel is looking a little tired and in need of an update. TV in the room had a weak signal, the wifi wasnt great. The spa area changing rooms only had one seat in it and the steam wasnt a great experience. The staff were first rate !

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Mike A, I have noted your comments and will deal with each and every one of them. I am a little puzzled though with the steam room as we put a new steam generator in two weeks ago but I will keep an eye on it. I do hope you will be back soon. Regards Chris

"3 night stay "

4
27/01/2016

Last night tonight into a 3 night stay. The hotel is conveniently located in York with the centre and shops etc only a short 5-10 minute walk away. The hotel itself is clean, tidy and comfortable and you get more 'extras' than you would at other generic hotels e.g trouser press, iron along with shampoos,soaps and the usual tea and coffee! Bed really comfortable. Only negative was the shower was useless and is not fit for purpose but the room had a bath so didn't really matter! I would stay again because I couldn't really fault it. Thanks (room 21)

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear andrew l, Thank you for letting me know about the shower in 21. I have the plumber in at the moment putting a new bathroom in one of the rooms so will get him to have a look at it. Thank you once again. Chris

"Saturday night stay"

5
24/01/2016

Arrived early, met by Chris. As room ready could have straight away. Perfect service having bag taken to room, made to feel welcome. Room just what I wanted.Good amenities. Used gym/pool and steam room. Gym equipment good and all working. Pool just the right temperature and steam room lovely. Hotel very friendly, clean and comfortable. About a 15min walk into York which was great as dont like to be too lazy. Breakfast was great quality and lots of choice. More importantly for me, Im a 40 year old woman and this is the first time Ive stayed alone in a hotel. I felt safe and welcome like nothing was too much trouble. Very good value for money, would definitely stay again. Customer service is very important to me when writing a review - Well done Chris and staff for making it so lovely x

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Karen R, Thank you for your review of the hotel. I hae passed your feed back onto all the staff and from them all a big thank you. I hope we see you soon. Regards Chris

"saturday stay"

5
17/01/2016

arrived at hotel half hour before check in not a problem...hotel very helpful cheerful and accommodating hotel room very good four poster bed room clean tidy and warm shower clean every thing about room good///// never had time to use pool /// free car parking very good breakfast room clean smart waited a small time to be attended to by two young lads but after that very helpful and polite all in all a very enjoyable stay thanks to manager free ice bucket for my partners champagyne nice touch ............ will be staying again thank you

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear steve g, Thank you for your very kind review. It will be a pleasure to have you back in the hotel soon. I did like you comment regarding the floor boards in that room and no I have no intention of starting to charge for them in the future. Until next time tare care and don't forget to call me direct for a discount off any internet price 01904 625787. Regards Chris

"Two day break"

5
08/01/2016

Friendly welcome. Very helpful staff, lovely room with four poster bed and adjoining room for our daughter. Breakfast cooked fresh to order was delicious both mornings of our stay. Great location and ample car parking spaces. Would highly recommend and definitely stay again on next trip to York.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear kenyabride, Thank you for you review of the hotel I am pleased you had a great time. Hope to see you later in the year. Regards Chris

"Good hotel conveniently located"

4
30/12/2015

Staff very friendly. The swimming pool is very good if you like swimming, the hotel is clean although the rooms are outdated. Ample car park and 15 minutes away from the city centre by foot. Wi-fi was not working properly in our room when we visited, but apparently they will be fixing.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Francesco53, Thank you for your review of the hotel. The WI FI is working in most of the hotel and as soon as the new box arrives the rest will be fine. I am sorry you found the rooms outdated as do others on occasions we are trying to identify what people mean. All the rooms have flat screen TV although I will be upgrading the size this year. All rooms have free tea and coffee making facilities. All rooms are on suite. All rooms have the furniture you would expect in a 3 star hotel All rooms have free WI FI All rooms have an iron and ironing board(although I wish someone would show me what they are for.) All rooms have free toiletries and so the list goes on. The hotel also has a free car park with enough spaces for one car per room as well as a free gym, pool and steam room. I do hope you will come and stay with us again soon and as I have said on this site many times the best price is always on the phone direct with us at the hotel. This is also the only place you can arrange and guarantee requests in all other cases than with a direct over the phone booking request are exactly that a request. Have a wonderful 2016 regards Chris

"Christmas shopping visit"

4
23/12/2015

Really nice friendly hotel. Great location for getting to town centre. Though the room decor was a little dated it was clean and very comfortable. Room at front if hotel but no noise disturbance so good sleep. Breakfast facilities very good and food excellent would happily stay here today.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Avril O. Thank you for taking the time to review the hotel. I hope you all enjoyed your Christmas and had fun opening all the gifts you bought in York. Should you wish to come again next year give me a call on 01904625787 for a discount you cannot get on the internet. Regards Chris

"Fantastic staff nice little hotel"

5
23/12/2015

Had a great nights stay can't describe how friendly and helpful the staff at this hotel were the hotel is a short walk into the centre is very clean and we'll maintained with good facilities looks wise is like any other hotel at this budget, by far the best thing about the place is the staff, me and my wife visited with our newborn and the 2 guys who work the front desk couldn't be more helpful and friendly!! After returning home 2 days later I realised I had left my expensive wedding ring in the room, fearing the worst we called the hotel and it was there safe and sound, not having our contact details meant they couldn't return it till we contacted them, they have arranged for recorded delivery phew!! Again the guys on the front desk whose names I can't remember day shift and night, excellent customer service the first person you see at a hotel can set the tone of your stay and you guys along with the rest of your staff were excellent keep up the good work!!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Matt W Thank you for your kind review of our hotel. I am pleased you had such a great stay with us and look forward to your next visit. Regards Chris

"Not the standard for a Best Western group"

2
22/12/2015

Standard wasn't as expected, had a shabby feel about the room and it was very hot. We asked for a quiet room and was assured they would do this, even on arrival, they confirmed this. Unfortunately we arrived at night so could see nothing through the window. We were in desperate need for a rest, but rudely awoken the next morning quite early with noise, including beeping from a lorry, on checking through the window, found we were overlooking a building site, new flats being erected just over the wall next to us. Although booked for 2 nights, we decided to check out. We had paid up front, but the man on reception was surprised when we asked for a refund for the 2nd night. Didn't really like his attitude as it wasn't very professional. The gentleman on Reception the night we arrived was very well mannered though. The beds were very hard and I did not get a good night's sleep, There were new beds we were told and could not offer us a topper and I would say, if you need an orthopaedic mattress, the beds would be perfect.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear christineB4614CE. Thank you for your review of the hotel. Yes we do have a building site next door and most of the heavy building is done now and to be honest they have been very good. They do not start until 8am each day and do not work weekends. The lorry you heard as with most large vehicles today has to have warnings when reversing. You are correct the beds have all been changed in the hotel so we have not felt the need to have mattress toppers to cover up old mattresses. By your own admission your bed at home is fifteen years old perhaps Santa may bring you a new one. As for a shabby hotel we spent £100000 on a total public area refit this year ( new photos to go on the web site in early January) and will be starting on bathrooms in January so we are constantly investing in the hotel. On the subject of refunds for nights not stayed you are also correct I do not like to have to refund when the hotel has not done anything wrong. I and all the team work very hard to make every guest stay the best possible one but unfortunately cannot please everyone all the time although this is our aim and goal. I do hope you and yours have a wonderful Christmas. Chris Betteridge Hotel Manager

"Only book this if you get a cheap price"

1
21/12/2015

Mould in the shower, creaky floorboards, thin walls so you can hear next door, cleaning staff chatting outside the door at an early hour, breafast was awful and took ages to prepare. I would not recommend this hotel

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear AndyPia, Firstly may I sincerely apologise for not meeting your expectations on this visit. I have been unable to ascertain when it was you actually stayed but should you wish to discuss the matter please call me on 01904625787. Your comments are out character for the hotel and it deeply saddens me that we have on this occasion not done a good job. Regards Chris Betteridge Hotel Manager

"Comfortable and convenient with great service."

4
17/12/2015

We stayed here for a 2 night Christmas shopping trip. Although part of a chain, the hotel has a very individual style with a homely feel. There is a large reasonably secure car park a bonus for a hotel so close to York city centre. The room we had was large and comfortably furnished. The bar and restaurant are attractive and we enjoyed the food and service. It is a ten/fifteen minute walk to the city walls but there are no hills so it is quite easy. After spending most of the day shopping and sightseeing we were very glad of the pool and steam room to ease aching muscles. We would definitely return to this hotel having thoroughly enjoyed our stay.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Barbara C, Thank you for your review of the hotel. Just to let you and all that read know all BESTWESTERN Hotels worldwide are privately owned which makes BESTWESTERN the largest group of independently owned hotels in the world. I think that this is the key selling point with the hotels that no two are the same. I was pleased to see you had a wonderful stay and hope to see you in the new year. Give me a call on 01904625787 for some really amazing deals in January when you could come and spend all the vouchers Farther Christmas may bring you. Have a drink for me on the big day Regards Chris

"Stayed for 2 nights and it was a lovely clean hotel. Staff very helpful and freindly."

4
12/12/2015

The room was nice and cosy if a little to warm but not complaining. The breakfast both mornings was fabulous. Cooked fresh to order, Eggs Benedict recommend. Parking was very good. Used the indoor pool a few times and the water felt fresh and lovely. York centre is a 20 min stroll. We will defiantly return to the Kilima.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear janeJ5667ME I totally agree with you that Breakfast cooked fresh and to order is much better than one of those buffet affairs. I will look forward to your return but wish you and yours all the best over the festive season. Regards Chris

"My favourite York hotel"

5
11/12/2015

Whilst in York for 10 weeks on business, I stayed in 6 different hotels and this one was by far my favourite. The rooms are clean, bright and of a good size...infact the whole hotel is decorated in a very traditional, family style. Oh..and the Wi-Fi is excellent too. But the two outstanding things for me are the food and the staff. Firstly the food is simply gorgeous and I can't recommend it highly enough. But the staff make this hotel for me. Nothing is too much trouble for them. One of the people I was on my course with had a birthday and the kitchen cooked us a Thai meal as a special treat. Best Thai food I've ever tasted. I will definitely be staying here for all future York visits.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Chris F, Thank you for your very kind review of the hotel. It is always a pleasure to have you guys in the hotel and I hope to be welcoming you back soon. Don't forget that if on a personal visit give me a call for the best price on 01904 625787. Happy Christmas and have a great New Year Chris

"weekend break"

5
29/11/2015

Just back from a great weekend in york stayed at best western kilima hotel what a great find ,hotel very comfortable room was excellent and the bed very comfortable food was excellent very nice swimming pool. Left the best to last chris and his staff were excellent nothing was any trouble .looking forward to making this a yearly trip thank you and your team chris for making it a brilliant stay.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Alister M, I am so pleased you had such a wonderful time both at the hotel and in York. It will be nice to see you on your next visit but don't forget to call me for the best price for the dates you need. Have a wonderful Christmas and don't drink too little. Regards Chris

"Stayed at the Kilima Hotel on Business"

5
24/11/2015

Stayed at the Kilima Hotel for 10 days on business in Setember 2015. All the staff were really helpful, our room was light and airy and the beds some of the most comfortable we had slept in. The food was excellent. Especially the breakfasts. Plenty of parking. Loved the indoor swimming pool, used it several times during our stay. There is also a reasonably well equipped gym, although I did not personally use it. We will be returning to the Kilima for another 10 days in December and then again in the New Year. One thing that really did impress us was that when we reported a minor maintenance item that needed attention we quite expected the fault not to be corrected/repaired during our visit (which had been our experience in another York hotel earlier in the year). We were really impressed that the minor maintaince issue was repaired that same day. Great service and lovely people, thank you. Fully recommend the Kilima Hotel.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Peter&Alison, Thank you for your very kind review of the hotel. It is always a great pleasure of mine to take business from other hotels and especially in your case as you have now booked to stay again. You mentioned in your review all the points we have that a lot of the others don't for example the pool, free car parking and the gym. We as do all BESTWESTERN HOTELS give free internet and if you don't have one with you a computer to use free of charge in the lounge. You will see that the new carpet is now down in all the public areas and the guys were in measuring the bathrooms ready for their upgrade which will start in January. I am so looking forward to the upgrades next year and it will be a pleasure to have you staying to see them all taking shape. I look forward to welcoming you all back on Sunday. Regards Chris

"A Fab SECOND Stay"

5
22/11/2015

We stayed here in the summer as a family of 4. It was a great base for our City break. The facilities were perfect - family room, pool, small friendly bar, fabulous dining room... The staff couldn't have been more helpful and friendly. In fact, they couldn't do more for us. So, when we were looking for a place to celebrate mum's 70th, we suggested here. We rang Chris directly, booking through the hotel, which was a much better deal. We were a party of 10, which can be off-putting for some hotels, but they welcomed us with open arms. They made the 4 children feel especially welcome (4 girls 11,10,9,8). We spent 2 nights (like last time). Our rooms were cleaned each day and coffee facilities and toiletries were more than sufficiently stocked. The pool was a complete hit both times! This was a key factor in us deciding on the hotel for our visits. Breakfast is just amazing (our youngest girl couldn't wait to return to get stuck in again!) They were incredibly accommodating, ensuring that there was a table for 10 each morning. We'll will definitely go back again and again. . . that is, of course, if Chris can cope with us, especially after our 2 lock misdemeanours! A long story!

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Lou A, Cope with your family it is an absolute pleasure to have them in the hotel. All the girls were so well behaved that they are a real credit to you. I always look forward to seeing past guests it is what we aim for when anyone stays is that they want to come back. Don't forget and I keep saying it on this site the best price is always direct with the hotel nobody can match the price you get when you call direct and nobody can guarantee any request apart from the hotel on direct bookings. I will invest in a new tool belt for your next visit but I hope the girls get from Santa the Houdini box of tricks to practice on. Have a wonderful Christmas and don't forget all those vouchers you get from Santa can be spent in the shops here in York . Regards Chris p.s Please wish Mum Dad and all the rest of the family a wonderful Christmas and hopefully we see you all in the New Year

"A real gem!"

5
15/11/2015

A real find! Excellent value for money, lovely, well kept, clean hotel. Helpful, friendly staff. Lovely bar area and we had a great meal in restaurant. I have previously stayed in 4 and 5 star hotels in York but this is the one I will return to.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Shelly S, Thank you for your kind review of the hotel. As someone who comes to York often I am pleased you have found your new home. I have said on this web site before that we are constantly improving the building and the new carpet looks wonderful. I will be putting new photos of the refurbished restaurant and bar on the internet soon. The new outside patio is now finished but I think we will have to wait for better weather to get the best from it. We will be starting the bathrooms next year and I am so looking forward to that. As always don't forget to give me a call for the best price but until then have a wonderful Christmas. Regards Chris

"First time in York"

4
13/11/2015

Arrived very early (6 hours) to a friendly welcome and were told there was no problem with us leaving the car in the car park and returning later to book in - really pleased about this as it gave us an extra half day in York. Booked in mid-afternoon and liked the spacious bedroom at the quiet end of the hotel. Good for us as we are early to bed and early to rise. Breakfast was all one could ask for - ranging from cereal to cooked food. The cooked food was prepared to order and this meant it was really fresh. And , very pleasing for us, there was as much coffee or tea as one wanted. Hotel is quite well located and we ( both around 70) were able to walk everywhere if we wanted. However the bus stops close to the hotel meant we cheated from time-to-time! Enjoyable stay in a friendly environment. Thanks to all.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Mike B, I see you enjoyed your first visit to our wonderful city. Let us hope it is just the first of many to come and also many visits to our hotel. I do agree with you that a fresh cooked breakfast is far better than one of those buffet affairs. Thank you also for pointing out that although just outside the city we are in fact only a short walk or the bus is right outside the hotel. A taxi journey to town cost around £5.00 and with most centre hotels now charging car park fees this represents excellent value. I look forward to your phone call on 01904 625787 for your next visit and of course to you the best possible price. Regards Chris

"Excellent!! "

5
07/11/2015

Myself and my partner stayed here for 2 nights at the start of November. We couldn't of been happier at the fab welcoming and service throughout our stay. Staff were all lovely and the breakfast was great. Swimming pool was lovely, and we were the only 2 in it each time we used it. Would highly recommend this hotel!! We loved our stay and will definately be returning.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear bcowie812, What a very kind review. I am so pleased you enjoyed your short break away and I look forward to welcoming you to the hotel soon. Don't forget to give me a call for the best rate on +44 (0)1904 625787 and I will be delighted to take your booking and any special requests you may have. As always with request they can only become a guarantee when directly booked with the hotel on all other bookings they are simply a request. Do have a wonderful Christmas and I will see you in the New Year. Regards Chris

"Friendly Hotel "

5
02/11/2015

We stayed here Halloween weekend, very good food and friendly staff. Very clean, good size room. A big plus with this hotel is the car park, which is a good size and free of charge. Chris the manager is very nice and makes a really nice lacquer coffee! Tea and coffee making facilities in the room and biscuits left for you everyday. Best hotel I have been to in York.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear 177Zippy64, Thank you for your very kind review. I am so pleased you enjoyed your special coffee each evening. I know you will be back at sometime but as always don't forget to call me on 01904 625787 for the best rates. If you are stuck for a Christmas present why not buy that special someone a night or two in York. I think it would be a perfect way to start the new year and of course as with all direct bookings it would be at the right price. If I don't see you before I hope Santa brings both of you all you ask wish for. Regards Chris

"Looking forward to next visit "

5
02/11/2015

Booked for one night dinner bed and breakfast. Was excellent value with great service all staff friendly and helpful dinner was lovely and breakfast more than enough to set us up for a day walking round York hotel ideally situated and we were allowed to leave the car in the car park for the day such a bonus. Would highly recommended and definitely go back. Many thanks to Chris and all the staff

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear suenige55, Thank you for your review of the hotel. I was particularly pleased to see you had enjoyed your dinner at the hotel as I sometimes feel people are too quick to go into York without sampling the fair on offer. I noticed that you left the car in the car park on the day you checked out. I think this is a great bonus for a guest not to mention the fact that it saves you a few pounds. I also noticed that you will be coming back at some time which is great but if before Christmas please book soon as we are filling up fast for all dates before the big day. If I don't see you before I hope you have a great Christmas and I will see you in the new year. Regards Chris

"Relaxing break"

5
28/10/2015

This is a lovely hotel. The staff are all very attentive and nothing is any trouble. Good selection of toiletries and selection of tea/coffee. The breakfast was lovely and you can pick exactly what you like. Had an evening meal as it was in the package all very tasty and good service. The hotel has free wifi and a swimming pool. There are lots of parking spaces and it took about 10 minutes to walk into city.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear 110danielle, I like your style, drop the car in our large car park and forget all about it until you go home. I hope to see you soon for your next relaxing break. Give me a call or drop me an email and I will upgrade you to the best room I have available at the time. Yours Chris Betteridge Hotel Manager

"Kazza"

5
26/10/2015

I stayed here last year for 3nights on a work course with two colleagues.had a great time.a lovely hotel.I had a room at the front.everything I needed.the meals were lovely.looked forward to them each day.didn't get to try the pool unfortunately. Nxt time.staff were fantastic.unfortunately didn't get to write this sooner as wanted to thank all staff for their hospitality.professionalism and kindness.looking forward to returning.karen.excellent for York races

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear foxykaz5, I am so glad we made you feel welcome at the hotel while you unfortunately had a lot of work to do. Please give me a call the next time you come or drop me an email at [email protected] regards Chris

"Short break"

4
26/10/2015

We spent a few days in York and enjoyed a very comfotable stay in the Kilima. It appears to be a small hotel from the outside however, the reception area has comfortable reading areas and internet portal. Our bedroom was clean, tastefully decorated and spacious. I didn't see a lift so some bedrooms may not be available to some guests. We enjoyed drinks and meals in the bar / restaurant downstairs each evening after a sessions in the gym, sauna and pool! Staff were friendly and diligent. Will recommend this hotel to friends and wouldn'd hesitate to book in again should we plan another trip to York.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear SBDtourist, Thank you for your kind review of the hotel. I am pleased to see you have a wonderful stay and hope to welcome you back soon. Please note that to get the best rate call the hotel direct on 01904 625787. Regards Chris

"Lovely hotel, great location, excellent staff..."

5
18/10/2015

York is a beautiful busy city and this hotel is a lovely location, close enough for a 10 - 15 minute walk into York, though away from the hustle and bustle, making it a relaxing place to stay. The breakfast was delicious and piping hot. It's cooked to order and there's plenty of choice from a full English breakfast, to bacon barm, to eggs benedict etc (as well as continental buffet). The bar is traditional in style and a nice place for a relaxing drink. The building is lovely with a lot character. We stayed in an executive double room, which had 2 good size rooms and ensuite bathroom, with a bedroom and separate room/seating area, with TVs in both rooms (not sure if this is the same for all executive doubles as it doesn't give a description on the website). So you felt like you had a lot of room for a comfortable stay. The hotel staff are very friendly and helpful. Little things were nice such as being shown to your room on checking in and staff very helpful with directions etc. We would definitely recommend and would definitely stay again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear GRN06, Thank you for your kind review of the hotel. I am pleased to see you had a great time and so much so that you would recommend to others. I do hope we see you soon but if not before Christmas I hope you have a good one. Regards Chris

"Very good hotel"

4
14/10/2015

We stayed one night in October. Very welcoming and friendly. Efficient staff and a very comfortable room. Used the reataurant for breakfast and dinner, and on both occasions we were very satisfied. Location was good, only a short walk into the city, and no parking charges! I'd recommend this hotel to anyone.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear charlie50... Thank you for your review I am so pleased you had a good time both in the hotel and in the capital of the north York. I see you enjoyed your breakfast so I will use this opportunity to announce that I have just installed a cappuccino machine so the next time you come you can enjoy one with your breakfast absolutely at no extra cost. Thank you for your mention of the fact that we do not charge for car parking this is something we pride ourselves on and will always remain in place for bookings made direct with the hotel. Don't forget to give me a call on 01904 625787 or drop me an email [email protected] the next time you plan your visit. Regards Chris

"Hotel with a heart!"

5
12/10/2015

The best facility at this hotel is its people and the welcome starts the moment you walk through the front door, continues with the service staff in the restaurant and the domestic staff when you meet them in the corridor. This is no production line hotel where your presence is an economic statistic, the bedrooms are all the same and you are lucky if any of the staff can communicate without a heavy accent. This is an old-fashioned kind of establishment where the people that stay there are guests not just a source of income. The leisure centre is surprisingly large and well fitted out considering the size of the building and the restaurant is a gem. The serving staff are mostly students but what a pleasant change to find young people who can engage with their customers to discuss what is on offer and make intelligent conversation about the wines. Definitely the best hotel that I have ever stayed in.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear papatez, Thank you for your review of the hotel. I think you have summed up the hotel very well. You are spot on we are what we are and the guest is the most important person. To that end I positively encourage all the staff to talk to and get to know the customers they are dealing with. I do look forward to your next visit. Regards Chris

"Work, rest and play"

4
12/10/2015

DOwn in York on another workie visit but due to other priorities I couldn't confirm trip until last minute and booked into the Kilma. Always fancied giving this one a try but thought that the location was different. Any how, arrived later than hoped as coming across country and had a wee bit of a hike to location. 10-15 minutes but hey I need the exercise. I decided to make use of the leisure facilities, small gym with basics - treadmill, bike, step machine, rower and very limited free weights - dumbells only but enough to do a turn. The pool and steam room were empty bar me and were great for slow swim and relaxing. All was clean enough and towels, etc on hand. On both nights, I couldn't be bothered going into central York for dinner but there are restaurants, etc close by on Blossom Street. However, I'm glad I eat in so to speak. I couldn't fault the quality of the grub so would recommend the hotel restaurant. Down stairs in the cellar, it's snug and cosy with a bar if you wished to indulge and the olde worlde theme of the hotel continued - frequent BW visitors will know the theme of quirky character hotels the chain has. All the staff were very, very friendly and I've booked back in here for my next York trip in a couple of weeks time. Great place to relax after a long day with terrific food and great staff, why wouldn't you. I didn't notice whether lifts were available as access to the restaurant would be restricted but otherwise, happy enough with the package. Thanks.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Weegie-Ollie, Thank you for your review of the hotel. I do look forward to your next visit but don't forget to give me a call on 01904 625787 for the best room and price. Regards Chris

"Beats all the others for service "

5
08/10/2015

The friendly service from all the staff, the prompt way that any problems are dealt with- makes me wonder I even bother staying anywhere else. OK so the floors sre creaky-but that's just the character of an old building. Food is excellent and it is rereshing to have breakfast cooked to order rather than congealing on a biffet bar. why I whywhy I

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Cathy F, Thank you for your very kind review. It was a pleasure to have you in the hotel. I look forward to your next visit. Regards Chris

"Good hotel, excellent staff."

4
04/10/2015

We have just returned from a weekend in York and this hotel suited our needs perfectly. Having read the previous reviews I will make the following comments; a modern square box type hotel with identical rooms it is not, it is an old traditional building with character, bedroom possibly in need of refurbishment but it was clean, tidy and had everything you need. We had a superior room at the rear which was very quiet and the bed was comfortable. I used the pool which was nice for a quick swim and the fitness room was well equipped. The hotel has a free car park and is a 10 minute walk to the city walls which is important because the price of car parking in York is ridiculous. The difference between this hotel and the corporate chain was the staff, Chris and his team are excellent, everybody friendly and breakfast was the best bit. I would definitely stay here again.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Nick G, Thank you for your review of the hotel and for reminding people that the building is old in character. In fact the old part was originally built in 1871 and the new extension 2000. I do agree with you that the bathrooms need updating and we will begin this next year. I am pleased you enjoyed the swimming pool but particularly please you enjoyed the breakfast offerings. I am constantly looking at ways of improving this as most people do have breakfast and as of next week we will have hot porridge with stewed fruits out for the winter. I note your comment on parking in York and do agree that even on a one night stay a free one can save you a least £15.00 plus and as we allow guests to leave the car the following day another £10 something to take into account when checking prices on the inter web. Talking of the inter web don't forget to call me or my team direct as any price you see on any web site we always do a discount when called on 01904 625787. I look forward to your next visit but if not before Christmas may Santa bring you all you wish for. Yours Chris Betteridge Hotel Manager

"Not a business hotel"

3
30/09/2015

I arrived to a friendly welcome. Quickly checked in and headed up to the room. The room was on the front of the hotel and was extremely hot so I opened the window to be hit with a wall of noise from the main road outside - luckily and unlike many hotels I was able to turn down the radiator; it was on full on arrival, the room eventually cooled down but the noise didn't and as I wasn't able to close the window due to the heat it was not the best nights sleep. The room itself was well equipped the furniture antique in style but well looked after. My only issue was that the room had a four poster bed with a top canopy close to the light which mean the room was perpetually dark making getting any work done difficult. The bathroom was a little run down but more than adequate. The pool and ground floor public spaces were great, clean and well looked after. The restaurant in is a basement so quite dark. I think I picked the wrong time to visit as on the night of my evening meal two students were manning the restaurant and bar and given the time of year were likely new. My real ale was both badly served (almost served with no sprinkler) and off smelling strongly of vinegar. It was replaced but really should never have been served as it was obviously bad. The food it self was good but the service was amateurish - students really should be supervised until properly experienced. I'd not stay here again traveling on business as my room was not really suitable for working but would happily stay again for leisure as I am sure that in a few weeks time the new staff will be up to the standards described by other reviewers.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Tony20000, Thank you for your honest review of the hotel. If by not a business hotel you mean we are not a modern hotel then in some ways I have to agree with you. We do have however all the amenities the business traveller would expect and a few more. As with all 4000 BESTWESTERN Hotels world wide we offer free internet, we also have a free car park as well as having a free fitness room and pool for guest to use. We do have some rooms at the front of the hotel and being a city centre location I would think most hotels do. It is a difficult one for the maids as to leaving the radiator on or turning it of and occasionally we will get it wrong. It is true that I have recently taken on a number of new staff and you are perfectly correct they will get better and better as time goes on. As for the bathrooms we are planning to start them next year. To sum up I am really sorry that on this occasion we have let you down and not come up to your expectation. I would ask however that should you come for another visit that you call me direct on 01904 625787 and I will allocate you a room that will more suit your needs. Regards Chris

"A gem."

5
28/09/2015

I visited this hotel after dropping my son at university. The welcome on arrival was warm, genuine and professional. My room was very big, clean and decorated well. If I needed to improve anything, I would upgrade the floor in the bathroom. There is nothing wrong with it but it is not high end. The breakfast was delicious. Full English that was both fresh and accommodated my gluten allergy. The staff were quick and attentive. One member of staff kept singing, which I could do without. But maybe I am not a morning person.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Michele Y Thank you for your kind review of the hotel. Don't forget to give me a call on +44 1904 625787 when you come to pick your son up. Regards Chris

"A great first time stay"

5
20/09/2015

I have just returned from a three night stay with the wife and was blown over with the customer service provided by Chris and his team. As soon as we arrived he made us feel welcome by showing us to our room and explaining where everything was and throughout our stay nothing was to much trouble. All the public areas including the pool and steam room were well kept and very clean and yes they were towels in the changing rooms. The breakfast room and bar area were a delight downstairs, which was backed with the quality of the breakfast. The choice was ample for anyone and if you wanted something different you had only to ask. Our room was on the side of the hotel, which was comfortable and quiet and an extra large bed. We had a small problem with the bathroom but this was fixed quickly and without fuss but could do with a little update. There is very good car parking to the rear of the hotel, which is a must in the centre of York. Taxis were good and not to expensive if you are not good on your pins. All in all we had a great time and it just went to fast but would definitely recommend this hotel and would love to return even though I am a Lancashire lad.

KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear LancashireRoger, I do apologise for not responding to your wonderful review sooner. You and your good lady were a breath of fresh air that enhanced my day. It was such a pleasure to be of service to you that I cannot wait for your return. Don't forget to give me a call on 01904 625787. Regards Chris