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Best Western Plus Hotel University Inn, Winston Salem

3.5/5  - basé sur 61 notations.
3050 University Pkwy, 27105-4230, Winston Salem, United States - Ver el mapa

Relájese y deje que nos encarguemos de todos los detalles en el recién renovado Best Western Plus University Inn. Nuestro hotel se encuentra a solo unos minutos de la carretera interestatal 40, la Universidad Wake Forest y las zonas de tiendas y restaurantes. Deje que nuestro atento y cordial personal supere todas sus expectativas durante su estancia.

Best Western Plus

Hotel University Inn

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 65 huéspedes
NOTA EMITIDA
Excelente
25
Muy bueno
10
Normal
9
Malo
12
Pésimo
9
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
6
De negocios De negocios
13
En familia En familia
31
En pareja En pareja
10
En solitario En solitario
3
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Hotel, Brand new, very clean and professional staff"

5
19/07/2018

We had an amazing stay at this hotel. It is only 1 minute from Wake Forest University. Beds were very comfortable and staff was very nice and professional. We were skeptical because the price was so low and we usually don't stay at hotels like this, but were very impressed and would stay here again in an instant. The free breakfast was great, and I would like to give a special shoutout to the lady who worked in the breakfast area on the morning of July 19. She is the type of employee that I would want at my business. She made sure we had everything we needed and made us feel at home. She went above and beyond to make our stay great. Overall, this is a great hotel and I will be staying here next time I visit Wake Forest.

"Great newly renovated Hotel"

5
16/07/2018

My family and I recently stayed at the newly renovated Best Western Hotel and Spa. We were skeptical about booking our stay due to negative reviews. We thoroughly enjoyed our stay. The staff was very professional and friendly. We recommend this hotel to anyone in the area and we plan to stay again in the future.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are thrilled to see that you gave us a try and that we exceeded your expectations! We happy to see that our wonderful staff provided you with then excellent customer service we are known for. They strive to assure each guest has what they need to make their stay memorable. They go above and beyond to help our guests and always with a smile. They are the heart of this hotel and are happy to see that their professionalism shone through. We look forward to welcome you back for another five-star the next time you find yourself in the area. Until then. Thank You, Fitzroy G. General Manager

"Business Conference"

1
15/07/2018

Would stay in my vehicle before staying here again, had a dispute over a room charge, the manager never would return my calls or messages to resolve the issue. They had problems with checking in and out. When we checked out They were having computer problems so many guests were asked to write their email address on a list to receive their checkout papers , I didn't get an email until numerous calls and it wasn't for the 2 night's we stayed , it was for the disputed amount. I was told when o cancelled a room that it was cancelled, didn't receive an email confirmation because they had the email address wrong which I didn't find out until I called to dispute the room charge on my credit card. VERY unprofessional.

"Favorite Hotel on College Tour"

5
15/07/2018

We stayed here 1 night on our summer college tour of the Southeast. Out of the 5 hotels we stayed in on this trip (4 of which were Best Western), this was our favorite. All the staff members were very friendly and our room on the 4th floor was totally renovated. The location was close to Wake Forest University. I would recommend this hotel.

"Convenient and clean"

4
21/06/2018

When I stayed the hotel was being transitioned to be a Best Western, so I had some difficulties locating the hotel due to name change/ sign change, but it does have a great location for travelers. A restaurant will soon be available at the hotel but it is convenient to many restaurants and things to do around Winston-Salem. The staff was great and helpful. It also had a great parking lot that was easily accessible with ample parking for trailers/campers. The rooms were recently remodeled and fairly clean.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Winston Salem Hotel and Spa. We are thrilled to see how much you enjoyed your stay with us. We have recently completed extensive renovations so that we may put our best foot forward and deliver an excellent experience for our guests. We are almost there! We thank all our patrons for their patience and understanding. We are happy to know that you were treated to the top-notch customer service we are known for. Our staff works diligently to deliver a great experience for each of our guests. We are happy to know this shone through. We are centrally located in Winston Salem to the business district, the University, shopping and a variety of dining should you choose to venture outside the hotel. We have wonderful amenities for our guests to take advantage of and parking is always key for our guests! We look forward to welcoming you back soon to earn our fifth star. Until then. Thank You, Fitzroy G.

"Wonderful staff"

5
17/06/2018

Seriously couldn't ask for friendlier & more helpful people. Also the room was clean, beds comfy, best pillows ever & beautiful pool area. Breakfast had a huge variety, plenty of seating & food was very good!

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us from our amazing staff to your newly renovated and well appointed room. We are so happy to see that you enjoyed your newly renovated room right down to the mattress and pillows! We carefully chose each furnishing for maximum comfort. We want each of our guests to enjoy a a great stay, while enjoying some of the comforts of home. We are happy to hear this was your experience. Thank you for joining us for a delicious complimentary breakfast. We have a wonderful variety of hot and cold dishes for our guests to start their day correctly! There are fresh bread and pastries, yogurt and fruit, a variety of teas and hot coffee. We will always try our best to accommodate if there is any request you might have. We hope that they provided you with excellent customer service. They strive to assure each guest has what they need to make their stay memorable. They go above and beyond to help our guests and always with a smile. They are the heart of this hotel and are happy to see that their professionalism shone through. We look forward to welcome you back for another five-star the next time you find yourself in the area. Until then. Thank You, Fitzroy G. General Manager

"Friendly and helpful"

4
31/05/2018

This is a Best Western in transition and it was a delight to stay and see how it is being transformed. The staff were very helpful and friendly, the room was spacious and quiet, and I particularly liked the displayed art work in the room and the hallways which were unique and interesting. The hotel is centerally located and easy to navigate to downtown Winston-Salem. I would stay again and be eager to see its final transformation.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Winston Salem Hotel and Spa. We are thrilled to see how much you enjoyed your stay with us. We have been undergoing extensive renovations so that we may put our best foot forward and deliver an excellent experience for our guests. We are almost there! We thank all our patrons for their patience and understanding. We are thrilled to see all our hard work is paying off and that you enjoyed all aspects of our newly renovated public spaces and guest rooms. We like to think of our rooms as a small oasis to return to at the end of the day with some of the amenities and comforts of home. We are happy to know that you were treated to the top-notch customer service we are known for. Our staff works diligently to deliver a great experience for each of our guests. We are happy to know that this was your experience. Location is key and we are fortunate to be centrally located to the university, the business district and a variety of shopping and dining in the area. We look forward to welcoming you back when we are fully dressed to impress and earn our fifth star. Until then. Thank You, Fitzroy G.

"Wake Forest Graduation Perfect Location"

4
23/05/2018

Perfect hotel for Wake Forest Graduation. A year ago I booked this hotel for my sons graduation even though the reviews were not good and they were under construction. I was hopeful that all would improve by 5/19 and it did. The lobby is complete and beautiful. My room was new and beds were very comfortable ( my back did not hurt and i need the brand of the mattress) there were some issues with the machine cutting the keys which is going to be replaced but the staff is so friendly and helpful. The breakfast was very good and lots of options. The dining area is clean and big. The best part was the convenience to Wake Forest less than mile to the school It is great to be so close as you will be going back and forth a number of times during graduation weekend.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Best Western PLUS University Inn. We are thrilled to see that you enjoyed your stay with us! It took us a little bit to make our hotel perfect for our guests to enjoy and we have finally completed all renovations. We are thrilled you chose us for your stay during your son's graduation from Wake Forest. Congratulations to him and his accomplishments! We are so happy to see that you enjoyed your newly renovated room right down to the mattress! We carefully chose each furnishing for maximum comfort. We want each of our guests to enjoy a a great stay, while enjoying some of the comforts of home. We are happy to hear this was your experience. We are glad to know that our convenient location was also part of your decision to stay with us. We are located in close proximity to the university, the business district and a wide variety of shopping and dining. If you have any questions regarding your stay in Austin, our staff is happy to help. We hope that they provided you with excellent customer service. They strive to assure each guest has what they need to make their stay memorable. They go above and beyond to help our guests and always with a smile. They are the heart of this hotel and hope this shone through. We apologize for the glitch with the room key. This has since been resolved. We look forward to welcome you back for the opportunity to earn our fifth star the next time you find yourself in the area. Until then. Thank You, Fitzroy G. General Manager

"Bad experience "

1
03/05/2018

Under a big renovation. No one told me this when I made my reservation. We had to be moved to a different room and still problems with the 2nd room. The next day at check out we were told we would get a discount because of the problems and they would email our receipt. Never got an email. Didn't see a charge on my debit card so I checked my credit card that was used to hold the room and it was charged. I had asked for my credit card not to be charged and gave them my debit card. SO..I had a bad room, no discount and the wrong card charged with no receipt.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Dear 2781lois Thank you for your comments on your recent stay at the Winston Hotel and Spa. My team and I dropped the ball in regard to your experience. I would like to speak with you personally to see how best we can remedy this unfortunate situation. I use this experience as a training tool for us to improve our overall team goal, which is to ensure that all guest have a positive experience. Please call me directly, Fitzroy Grizzle General Manager, at 336-723-2911 ext 197 or email me at [email protected] at your earliest convenience, I would love to speak to you some more about this situation. Yours In Hospitality F. Grizzle

"Great hotel that will get even better "

4
24/04/2018

This hotel is being renovated room by room as it transits into the Best Western Brand. Our room was renovated. Clean, new and bright, as was our friends staying next door. We were greeted by wonderful staff. Theressa checked us in and Chantel learnt as it was her first day. They were helpful and polite. Breakfast was simple but tasty. The beds were really comfortable, the TV large. I would have given five stars except the lobby isn't finished yet! I would stay here again.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your excellent review of the Winston Salem Hotel and Spa. We are thrilled to see how much you enjoyed your stay with us. We have been undergoing extensive renovations so that we may put our best foot forward and deliver an excellent experience for our guests. We are almost there! We thank all our patrons for their patience and understanding. We are happy to know that you were treated to the top-notch customer service we are known for. Our staff works diligently to deliver a great experience for each of our guests. We are honored to pass along your kudos to Chantel. We look forward to welcoming you back when we are fully dressed to impress and earn our fifth star. Until then. Thank You, Fitzroy G.

"Could you have mentioned the renovation when I booked?"

2
15/04/2018

It's difficult to evaluate this place as there's a massive renovation ongoing. I checked in and got to the room only to discover that the lock was missing (in other words, you didn't need a key to enter). There was a microwave on the floor in the middle of the room for no apparent reason. There's plaster and other materials everywhere. Look, I get that the hotel is trying to stay open while doing this, but failing to disclose this to paying customers ahead of time is a breach of public trust. I'm sure the hotel's GM will place the same "form letter" response to this as has been done with the other poor reviews, but the biggest issue here isn't whether this will be nice after construction has been completed. Instead, it's you NEED to let people know what the deal is BEFORE you book.

jonnyrh, General Manager at Best Western Plus University Inn, responded to this review
Thank you for your feedback of the Best Western PLUS University Inn. We would like to apologize greatly for your experience during our construction period. There is no excuse to have building materials in our guests way. We should have done a better job at assuring that anything that could have caused issue would have been safely out of the way. The fact that my team and myself had dropped the ball is something we would like to speak with you about. I would like to speak with you personally to see how best we can remedy this unfortunate situation, not only will I use this experience as a training tool for us to improve our overall team goal which is to ensure that all guest have a positive experiece. If you could give me a call at 336-723-2911 ext 197 or email me at [email protected] at your convenience, I would really love to speak to you some more about this situation. Yours In Hospitality F.Grizzle