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Best Western Plus Hotel Valemount Inn & Suites, Valemount

4.0/5  - basé sur 700 notations.
1950 Highway 5 S, V0E 2Z0, Valemount, Canada - Ver el mapa

Las Montañas Rocosas proporcionan un espectacular marco a este hotel de Valemount en el que los entusiastas de las actividades al aire libre se sentirán como en casa. Disfrute de pesca, recorridos en moto de nieve o paseos en vehículo todoterreno durante su estancia en este hotel de Valemount. Nuestro hotel es el de más reciente apertura de Valemount y cuenta con unas fantásticas instalaciones de congresos. Con un cómodo acceso y una fantástica ubicación junto a la autopista 5, no hay un mejor lugar para comenzar su aventura. El Best Western Plus® Valemount Inn & Suites ofrece unas fantásticas habitaciones con espectaculares vistas, un restaurante con servicio de mesa y salón, piscina cubierta con tobogán acuático, bañera cubierta con tobogán acuático, sala de negocios y gimnasio. Disfrute de acceso gratuito a Internet Wi-Fi, chocolate caliente y servicio de café entre otros muchos servicios. Este hotel cuenta con una apacible ubicación en Valemount junto a la reserva natural R. W. Staratt y ofrece a los huéspedes unas fantásticas vistas a las montañas. También estamos situados a poca distancia de Mount Robson, donde podrá encontrar unas fantásticas rutas de senderismo. El piragüismo es otro de los deportes más populares de la ciudad y aquí podrá encontrar una gran variedad de rápidos adaptados a todos los niveles de habilidad. Nuestro hotel de Valemount acoge de manera habitual a empleados de CN Rail, BC Hydro, Telus y Kinder Morgan. Nuestro cálido y acogedor personal estará encantado de ayudarle con todo lo que pueda necesitar. Disfrute de la mayor comodidad al realizar sus reservas, obtener recomendaciones sobre lugares o acceder a excursiones al aire libre. Este hotel de Valemount ofrece unas amplias e impolutas habitaciones que son el complemento perfecto a un largo día lleno de aventuras. Los huéspedes se sentirán como en casa al disponer de las mejores calidades y de unos fantásticos servicios. Los viajeros de visita en la ciudad para asistir a un evento o reunión quedarán encantados con nuestro centro de conferencias de última generación. Disfrute de su estancia en nuestro hotel. Aviso para los huéspedes que viajen con mascotas: Tenga en cuenta que nuestro hotel admite mascotas dependiendo de la disponibilidad de nuestras habitaciones aptas para mascotas. Nuestro hotel ofrece ciertas categorías de habitación entre las que se incluyen habitaciones aptas para mascotas, señaladas con el mensaje "Apta para mascotas con tarifa nominal" en la descripción.

Best Western Plus

Hotel Valemount Inn & Suites

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
Basado en la opinión de 687 huéspedes
NOTA EMITIDA
Excelente
332
Muy bueno
240
Normal
69
Malo
24
Pésimo
22
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
58
De negocios De negocios
70
En familia En familia
236
En pareja En pareja
262
En solitario En solitario
27
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"A Great BW"

5
20/09/2018

I choose this spot to keep from spending a zillion dollars in Jasper. Definitely one of the better BW's I have stayed at. I ride a motorcycle when I travel. First place I have ever seen that has designated cycle under the shelter by the front door!! Check in was a pleasant breeze, has a nice bar and lounge area with Jen the bartender taking super good care of us. In house restaurant with a limited but adequate menu. A nice heated pool area with a great slide! Wife took their nature trail which she loved. Has the best FooFoo coffee machine in the lobby I have ever seen. Would highly recommend !!

"Road trip"

2
19/09/2018

The rooms are very expensive. No breakfast. Get real this is suppose to be a Best Western Plus. The room we had was like a camping room. The covering on the outside sidewalk was a clever idea, especially for the rain and snow

"Awesome service and great location"

5
09/09/2018

During August a bunch of kiwi firefighters stayed here while helping with the fires in the area. The service was amazing and the rooms were very comfortable especially after long days on the fire line. Many thanks to the wonderful people both in the hotel and the restaurant. Emily in the restaurant was super friendly and a real asset to the place.

"So clean and comfy!"

5
09/09/2018

So excellent!!! Nice decor! Free parking. Super fun indoor water slide and hot tub. Nice lounge area where you can order food and drinks. Nice computer station. High quality fancy coffee machine at the front desk (complimentary! Latte, hot chocolate, French vanilla, you name it!) as well as little coffee machine in each room. Such a great stay, we were a group of 5 and we all very much appreciated our stay in the suite with 3 beds. The beds were sooo comfortable. Very clean. Thank you.

"Great Family Experience"

4
31/08/2018

Our family travelling from BC to Alberta stayed here one night. Rooms were clean (little old), good size. Staff was nice. Pool for our kids and restaurant attached to it was very reasonable priced and had good value menu. Four stars because coffee dispenser at front was not working and printer was not working the day we traveled. Staying there again on our way back.

"Good Place to Stay"

4
26/08/2018

A clean and tidy hotel with large free car park off Hwy 5. The rooms are fine, with comfortable bed, tv, microwave and fridge. The lounge area has a free drinks machine which is a very handy addition. A wildlife reserve is right outside which is a great place for circular walk. We were in ground floor room 127 which looked out on the car park, if you get a choice pick room on the opposite side.

"Dated but nothing wrong with the room"

3
25/08/2018

One night stay for us on the way through. Room was fine, a little dated but we ensured a good night's sleep by having a kid's suite which was essentially a room in a room. We were opposite the gym but found by staying in the adult's room in the back (kid's room in front by the corridor) it was really quiet. WiFi strength not great however, I had to go to the lobby area and even then, it wasn't a strong connection. 2 TV's in our room as well as coffee. Can't comment on breakfast as we didn't include this in our booking but we did have an evening meal at the restaurant which was nice. Steak sandwich was cooked well and with a fresh salad. A tad pricey but with little in the nearest town, we felt like we were limited on options. Dependant on price, we would consider staying again. We felt it was a little expensive for a one night stay but had limited options during the peak time summer holidays on our way through to Vancouver.

"Perfect 3 star hotel."

5
22/08/2018

After a long drive from Whistler this hotel was exactly what we needed. Great clean large room. We were asked on check in if we had a room preference. We didn't have any... we had a room on the ground floor. On the first night we heard a few car locking horn toots early on then it was quiet. Perfect car park and friendly staff. Especially Amber who's friendly bubbly personality is enough to make anyone smile, even after a long day. Great free use coffee machine too. Room had microwave and fridge. We did look around the nature reserve- see my separate review. We didn't use the restaurants or pool so can't comment there. Overall a great stay and would happily stay again. It's exactly what you'd expect from a good 3 star hotel.

"Best place in town to stay"

4
20/08/2018

best place to stay in town. Clean. Large rooms/suites. Nice pool and waterslide. Go for a walk out in the wildlife and bird sanctuary right next door. The restaurant isn't all that great, and its expensive so go to Cariboo Grill instead. But this is the best hotel in town for sure.

"Room good, breakfast, not so much"

3
17/08/2018

Check in was friendly and easy. Luggage carts were close, and there was an elevator. We had a suite, and it was clean. and nicely laid out. The WIFI is not secure, which was a huge problem, and one I wouldn't expect out of a BWP. They have a breakfast buffet, which was simply awful. Food was cold, and the bacon tasted like it had been reheated a few times. The people cleaning up and reloading the buffet were so noisy clanging and banging dishes, it was disturbing. Highly recommend breakfast elsewhere.

"Perfect!!"

5
07/08/2018

The hotel is very clean. The room, in our case, we had an executive suit is big big. The staff is very helpful and friendly, they informed us very well about the things around the hotel. There is a pool to relax! Great experience, I recommend it!!!

"Awesome one night stop"

5
04/08/2018

We decided to leave the cost of Jasper behind on our last night and drive a short distance to Valemount just to sleep. This hotel was a surprising gem. Our room was great! In fact, it had three beds, which meant our kids got their own beds! The place was in great shape, was very clean and nice, the staff was great and the price was right. There is a pool and a restaurant. The breakfast was included and was fantastic. I would not holiday there, but would go out of my way to stay there as a rest stop along the way. Great find.

"Very nice"

5
30/07/2018

All hotel staff were extermely friendly and nice. Breakfast was excellent and staff serving the food were kind to my kids. Stopped by ad hoclly without advanced reservation, price a bit high but fair. Would definitely stay there if I passed by again.

"Adequate room, beatiful common room."

4
29/07/2018

Took awhile to get our room, they appeared to be very busy with cleaning. Basic room with good beds for a small, out of the way town. Nice they had a lounge and restaurant, but breakfast was extra. Did not use the waterslide but it looked fun. Nice sitting areas outside of the room.

"beautiful hotel and restful stay"

5
23/07/2018

We arrived a little early but the front desk allowed us to check in early without a penalty. They have added an elevator since our last stay which was very helpful. Our room had a balcony and it was so relaxing to sit on the balcony with a cup of coffee. The lobby has fresh coffee available 24 hours. The bed was super comfortable and the pillows fluffy and sooo comfortable. We slept very well. I would highly recommend Valemount Inn and suites.

"One night stop"

3
18/07/2018

We stayed here for one night on a Monday, and the hotel was very quiet. The bed was super comfortable, and the room was a nice size. Our room looked clean for the most part, but it had a very strong pet odour. I saw in other reviews that certain rooms had no carpet, and that would have been preferred. If you have allergies, I would see if they have rooms that pets do not use, or at least request no carpet. Finally the buffet breakfast was $15 per person, and they no longer serve a menu for breakfast. I have stayed at many best westerns, and they usually provide breakfast better then what I had to pay for at this hotel. You would be better off to skip this and check out a Tim Hortons for the value of the meal.

"Valemount BW Plus"

5
13/07/2018

Our family had a great stay here. The beds are super comfy - we all had good sleep. The staff was warm and welcoming. The price was as expected for summertime travel, not outrageous. There seemed to be lots to do in Valemount, walking trails, etc. Overall a great place.

"A very pleasant stop over"

4
07/07/2018

This hotel is a very pleasant stopover when travelling through the Rockies. The reception area and lounge are lovely and there is a nice 6km trail that you can do around the hotel grounds and surrounding land. The room was pleasant, although the aircon wasn't working which made the room very stuffy and hot. The pool is lots of fun and the kids really enjoyed it. There is no seating area around the pool which is not ideal if you don't want to swim but are there to watch your kids. The staff were very friendly.

"Costly"

3
03/07/2018

Valemount is a lovely village close to Jasper National Park. We paid $271 to stay one night. The hotel is nice enough, staff friendly but $271 is exorbitant. Next time we will stay elsewhere. The bed was ok, the meal choice in the restaurant not bad although the quality of the coffee in the rooms was tasteless.

"Beautiful village to visit, and VERY comfortable inn."

1
30/06/2018

This hotel is much more inviting and comfortable than it looks from the outside. From the outside, it looks like perhaps a Super 8 or something like that, but inside is beautiful, decorated in a rustic luxury theme. We stayed in an upstairs suite with our small dog. How brilliant of the BW to have hardwood/laminate on floors in pet rooms. In our experience, pet room carpets are often the cause of offensive odours, but this room smelled clean and did not carry off odours, likely because of the flooring. Everything was clean, comfortable and attractively decorated. The balcony was a very nice addition despite the mosquitoes. The check-in young lady, Christine Addis, was exceptionally helpful, friendly, and very intuitive to the needs of guests. She is definitely an asset to the BW brand. Room rate was a bit pricey, but the comfort of the accommodation was priceless, and made for an extremely enjoyable stay.

"Clean, friendly and looks nice but a little on the high price side"

4
24/06/2018

It is a typical Rocky Mountain Hotel with fake river rock walls and log structure décor. Their rooms were nice and clean and the staff were good but the bathroom in suit 217 was the size I would expect on a cruise ship - not a hotel (anytime I have to step between the toilet and the counter to be able to close the bathroom door it's a bit too tight). The bedsheets were ill fitting so the sleep experience could have been better. The Air conditioner made the room a refrigerator and when the temperature was adjusted the room went to +85. I finally got it to regulate correctly but it was no easy task. There is no continental breakfast for spending over $200 for a night due to there being a restaurant on site - The restaurant was too expensive for the quality and quantity of food served and it is absolutely inexcusable to run out of regular menu items when the hotel is running at 1/3 capacity. Not just 1..... or 2 but 4 menu items? And then have that poor server look like a complete fool having to give the chefs lame excuse for why they were out of the deserts we ordered and no others we were interested in were available after our dinner. Whoever is running that hotel restaurant needs their job re-examined. Although the staff tried hard there was an obvious gap in training for some of them that made what could have been a 5-star experience quickly deteriorate into a 3 star or less. Overall, it's pricing is in the upper range of what you would expect to pay for a hotel of this quality - I personally think they are a bit high for what you actually get. I would have done a 3 1/2 star but they're not a 3 so we give then a 4.

"Awesome Hotel"

5
19/06/2018

Very nice hotel with friendly staff. Rooms were very comfortable and clean. If you are travelling with a dog they are very accommodating. We would recommend this hotel and will stay again. We ordered room service as we arrived at the hotel later in the evening. The food was delivered to our room as quick as possible and was delicious.

"Clean, convenient and friendly"

5
18/06/2018

This hotel is super comfy, super clean, and the staff was so friendly when we wandered in looking for a room in the middle of a road trip. The bed was comfortable and the view was amazing. We loved it so much, we arranged our whole trip back to make sure we stopped in Valemount so we could stay there again.

"Quiet hotel in beautiful surroundings"

5
13/06/2018

This hotel is just outside the Jasper National Park, surrounded by high snow covered mountains even in June and alongside the main road to Kamloops from Jasper. It has a quiet location, with a plenty of space outside to sit in the sun. The hotel has a lovely, relaxing lounge/bar area which leads on to the garden, where dinner can be served rather than having to go to the restaurant. The food was great, they know how to cook a rare steak and make a very good pepper sauce. Local craft beers are available. Breakfast, although not a buffet was plentiful and cheap with a continuous supply of coffee. Each of the rooms facing the back has a jacuzzi. There is a self service laundry room and a kiddies swimming pool with small flume. Next to the hotel is the Cranberry Marsh Trail, an easy 6k walk around a nature reserve.

"Great"

5
25/05/2018

Great hotel and pet friendly. Restaurant was very comfortable. Food was good. Overall a great short stay. Good place to visit after a long trip from Victoria to Saskatchewan. Keep us p the good standards. We will visit again

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for stopping at our hotel - we are glad you enjoyed your stay with us and look forward to future stays!

"Valmont Gem"

5
24/05/2018

We decided to break up our trip from Alberta to BC and stayed overnight at the Best Western in Valmount BC. The hotel was a great choice. Clean room, friendly staff, lovely location and great food in their restaurant. Would definitely stay there again.

"Beautiful views!"

5
16/05/2018

This is a nice place to stay while driving through Canmore for business. Nice staff, comfy rooms. I was able to get some laundry done for the first time in a few weeks. I recommend this place, for sure. Even has a good breakfast!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for your comments. We are not near Canmore - so was wondering if you were reviewing another hotel in that area. Christine

"solo with a medium sized timid dog."

4
01/05/2018

I traveled with a medium sized dog. I have never stayed in a Inn or have taken her with me on a holiday before. This was a wonderful pet friendly room. There was no carpet in the room which can indeed be useful in traveling with a pet. I had my own pet dishes and simply put a towel down under the water and food bowls. Ihad brought doggy clean up bags as well and there was a gargabe outdoors in the back area where tese could be disposed of. i did not use the facallities as She seemed timid about the hotel and this way I did not leave her alone in the room. There was filtered water in the hotel lobby which I did like and had for my dog as well. no porblems. There was a path with a bird santuary and trail close by. she let out two barks when ppl went by the room talking loudly. just one time. otherwise no other incidents.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you & your furry friend for staying with us. I hope we have the pleasure of hosting you in the future,

"Great Experience"

5
10/04/2018

The overall experience was awesome Everyone that I dealt with was very pleasant and helpful. The staff in some dealings with went out of there way to make my stay like home. Christine Latimer has done an amazing job at creating an at home atmosphere. Thank you

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for staying with us, and thank you for your comments. We all feel like this is home, and are pleased you feel that way too. Looking forward to hosting you in the future.

"one night stay"

1
05/04/2018

Very clean, all staff very friendly and helpful, great location, all requests were met with a smile . Nothing bad to say about this hotel in Valemount British Columbia. Will definately stay here again next time we are passing through

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for staying with us and for taking the time to provide positive comments. We look forward to having you in the future,

"Great option for overnight between Edmonton and Vancouver"

4
03/04/2018

Clean, spacious rooms. Super comfy beds. Great shower-pressure. Were late arriving due to poor weather conditions: pool and restaurant closed at 10pm so only option was vending machine. Pool was great for the 30 mins we had, but no lounge chairs for parents supervising kids, just benches.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for stopping at our hotel. We have the secure benches rather than lounge chairs, as the chairs were either being stolen, or used for going down the waterslide. I do apologize for that inconvenience. We hope to have you as our guest in the future

"Stay at the Best Western Valemount"

5
02/04/2018

We arrived at around 3:30 pm. and were greeted by the friendly staff at the front desk, they got us checked in and answered all questions we had. Rooms were very neat and tidy. The WIFI was great, the pool area was great as well.

"Fun pool! Used this hotel to break up our driving"

4
27/03/2018

We stayed in Valemount on our way to Edmonton. The pool was tons of fun but careful on the slide, it's fast! The hotel had a nice lodge/rustic cabin feel to it. Nice cappuccino machine in the lobby provided decent coffees in the morning. Attached restaurant offered good quality meals and room service. We ordered the breakfast and it was great. The room we stayed in was large but dated. Cleanliness was OK.

"Overnight stay"

4
10/03/2018

Stopped at this hotel as convenient place to stop on trip home from winter vacation. Room and service was good quite room and hotel had a resturant which we had a good meal at which was handy. Overall had a good stay.

"Had a wonderful stay"

4
08/03/2018

Convenient just off the highway. Very nice place too stay. Personable staff. Large guest rooms with a homey feel. I had a fireplace and a Jacuzzi tub both of which didn't get used but maybe next time. Nice outdoor deck off the room for sitting outside. Comfortable clean rooms with good beds. Good WiFi and tv. A nice lounge area off the lobby. No included breakfast but there is an attached restaurant. A multi coffee machine in the lobby. Big fitness area with a few cardio machines . Some free weights would be a good add. Nice indoor pool with a water slide and also a hot tub. Very good place too stay.

"great hotel, unpleasant bartender"

4
07/03/2018

I really enjoyed my stay at the Best Western in Valemount. The parking is closed at night, there is a hot tube and a free coffee machine where you can get some cappuccino, mocha, latte :-) However, as I was preparing a noodle soup with the hot water of the coffee machine, the bartender Keyla refused we stay next to the fire place, even if there was no guest in this section of the customer area. So we had to carry our bowls with hot water upstairs . This bartender was really unpleasant at 2 different times tonight and fortunately we didn't get burned otherwise I would have made a complaint against her.

"Best place to stay in Valemount"

5
31/01/2018

I have stayed at this Best Western slot and it never disappoints. They will acomidate you to make your stay the beat possible everyeverytime. The staff is very friendly and the food is excellent. I will be staying here for many more visits to come.

"Awesome Hotel!"

5
27/01/2018

We have stayes here a couple times on sledding trips. Very clean, nice staff. Jacuzzi suites are awesome. Pool has a slide and hot tub. They lock part of their parking lot to try to deter thefts of sleds which is really nice because typically there are a lot there in the winter months. The Mount Robsin suite is right over top of the front doors so you hear them all night, but the other rooms are very easy to sleep in.

"Perfect stopover"

5
10/01/2018

Had not planned to stay in Valemount but during winter driving conditions I thought it best to get a hotel. I was pleased to see the Best Western sign as we've always had a consistent experience with the hotel. No surprises, everything was as expected (but no breakfast bar - separate restaurant on premises). Would absolutely stay here again if passing through.

"Excellent Hotel"

5
08/01/2018

This hotel always provides great service, great value and friendly staff! Great place to stay for any family! Beautifully situated in the mountain setting! We have stayed at this hotel many times and always enjoy our stay, never disappointed!

"Beautiful hotel but Pricy!"

4
06/01/2018

Our stay at the BW hotel in Valemont was excellent. The room was very clean and comfortable, the staff very friendly and professional. It is a bit on the pricy side and there is no included continental breakfast Wich is a fairly standard practice now days. There is a restaurant in the hotel that has very good food but again a bit on the expensive side. Overall we were happy with our stay.

"Great place to stay"

5
04/01/2018

Great hotel. Nice pool with hot tub and slide. Beautiful lounge to relax in and enjoy a nice wood fireplace. Staff were all very helpful and nice. Nice rooms and full of everything you need. Valemount is a beautiful place to visit and when you do go to the best western.

"Very nice"

5
26/11/2017

Very nice hotel in Valmount B. C. Canada I would recommend this hotel to any one traveling in the area lots of parking even for semi trucks enjoy the service is good room are very nice and there's a lot of outdoor activities if wish to look that up

"Coming back soon!"

5
13/11/2017

Kayla, Jayme, and Courtney were exceptional hosts!! Always look forward to my stay there and look forward to visiting again!! Keep up the great work ladies!! The room was kept in great shape and its always a wonderful stay. See you all again soon!!!!

"VALEMOUNT BC BEST WESTERN"

4
27/10/2017

We stay at this hotel often. It is a perfect location and a great place to stay. The staff are welcoming and interested in making your stay enjoyable. Improvements to the parking lot have been made this summer. The restaurant has good dinner and breakfast menus. The portions are large. Our experience from check in to check out was great.

"Good place to get off the highway"

4
26/10/2017

Good place to stop for rest and relaxation. Both a lounge and restaurant onsite make this the perfect place to stop over. Hotel is clean and beds are comfortable what more could you want? I recommend this establishment to all my friends and family traveling in the area.

"Good hotel with good restaurant"

4
23/10/2017

We had two rooms. A double (2 queen beds), and a suite. The double was fine, just what you would expect from a Best Western. The suite however, was a bit of a disappointment. The lighting was poor and there was no window in the sitting area, so it felt very dark and uninviting. The bedroom had a great view, but no bedside table, clock or light, which was a bit inconvenient. There is a lovely sitting area with a real fireplace which we enjoyed before dinner, but were disappointed when we were told that minors were not allowed. As a family travelling with teenagers, and given that the suite was uninviting, it was disappointing not to have anywhere to sit together. Dinner and breakfast were delicious and we had excellent service from the staff.

"Off season and still too pricey"

3
22/10/2017

I used points to redeem for a free nights stay, I expected a little more of an upgrade to show appreciation for my loyalty to best western. I spend half a year in hotels and appreciating the nights spent in best westerns would of been nice.

"Best Western in Valemount, B.C."

5
14/10/2017

Excellent hotel... this is the third time I've stayed at this location. Great staff, rooms are very comfortable, lounge is very nice to relax in, good fitness centre. The restaurant at the hotel had a well-done breakfast, good food, not expensive. Great place to hang out.

"Best place in Valemount"

5
11/10/2017

This hotel is by far the best on the area. Room was well appointed, very clean and comfortable. The dining room and lounge have a great menu and service was very good. Pet friendly and a water slide for the kids.

"Quick layover!"

5
09/10/2017

Change of plans so needed a quick stop while driving. Booked a room online a few hours before driving and arrived later had a beautiful room clean comfortable priced right. What more do you need!! Definitely stop again!

"Very Nice"

5
06/10/2017

We stayed here for one night and found it to be a very nice place! The staff were all very friendly and helpful. We ate two meals at their restaurant and both of them were excellent and very reasonably priced. I would highly recommend this hotel if you are ever in Valemount!

"Highly Recommended"

5
01/10/2017

Had a great stay! We were upgraded to a suite that better suited our needs. The woman running the lounge was a total sweetheart. The pool was great and all the staff were friendly as heck! We will return when in Valemount!

"Amatuer night - continue to Jasper or Kamloops."

1
30/09/2017

If you look at the body of my reviews on this site you will see that I try to find something positive to say about the things I review almost without exception, and try not to be a troll, but this hotel will have to be an exception. Reservation? Lost. Staff? untrained. and clearly couldn't care less.I was offered a lacklustre discount for a battered room with a Jacuzzi with broken tiles, and carpet that was lifting off the floor, and told that I should feel lucky I was receiving a room at all, and would have to sort out the reservation error for myself or I might risk paying for a room in a random other location that I didn't show up at. However, this doesn't make up for a lost holiday plan for a date night in a nice room. Don't trust the Best Western Reservation system at any location, and definitely keep going when passing the Best Western in Valemount. There are far better option in Jasper, or Kamloops. Consider the Holiday Inn Express chain for openers. Mistakes happen there as well, but I know from experience that HIE tries to do something about mistakes when they occur.

Christine L, Manager at Best Western Plus Valemount Inn & Suites, responded to this review
I apologize for the issues you encountered while staying with us. We do pride ourselves on exceptional customer service, and there is no excuse for your experience. The front desk staff has been addressed regarding your comments. I can assure you that our staffs goal is to provide all guests with an exceptional experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Beautiful hotel but pillows let you down"

2
27/09/2017

Very nice hotel - way nicer than others in area. However, point of staying in a hotel is to get a good night's sleep. This was impossible due to the enormous, uncomfortable pillows. Pillow are very important! I see the manager has replied to a previous traveller with the same concern. Regrettably I would suggest people move on to a different town if this matter is not rectified

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
I would like to apologize that you did not enjoy the pillows in the room. Our goal is to make sure that all of our guests have a comfortable nights sleep. There should have been 4 pillows on each bed, 2 thick as well as 2 thinner ones. I have spoken with the Executive Housekeeper regarding your stay for her to make sure that staff are double checking to make sure that the correct sized pillows are on every bed. I hope that you will consider staying with us again in the future.

"Loved our stay,"

5
25/09/2017

We stayed here for one night this summer, wish we had planned to stay longer. It has a cozy feel, just what you would expect from a mountain lodge. Everything about our stay was great. Had breakfast in their retaurant which was excellent. We will plan our next trek into BC to include a few nights at this hotel. (For a lot of hotels they don't stand out much, just a place to get a room to sleep. It was a welcome surprise to stay at one that was above and beyond your average hotel experience).

"last minute stay..."

5
20/09/2017

This hotel was surprisingly good! We checked in with out a booking late in the day and were given a great room. It was clean and well appointed. We had a good nights sleep with no noise from other suites or the main road. The dinner in the adjoining restaurant was delicious. Both the lasagna and cheese cake were homemade. We look forward to staying here again!

"Beautiful hotel in a gorgeous location."

5
14/09/2017

The Valemount Best Western in a very nice hotel. I always look forward to staying there whenever I travel in this area. There is a lovely wetland adjacent to the property which is great for walkers birdwatchers and photographers. I enjoy having dinner and a glass of wine in the lounge when I stay.

"Business and Play"

5
12/09/2017

The Hotel is set up well for the business people and after work there is the bike park for mountain biking that is awesome. The staff had no problem with me keeping my bike in the room. The front end staff worked well with me to accommodate my arrival dates.

"Cosy and comfortable in Valemount"

4
09/09/2017

Having travelled this highway many times over the past 25 years Valemount has been a difficult location to find a decent motel. Now Best Western is there that has changed. A good motel right off the highway, good staff, very comfortable room, nice restaurant and a decent lounge. We definite recommend this to travellers.

"One of the Best"

5
08/09/2017

We look forward to staying at the Valemount Best Western Plus. Staff are friendly and efficient. Rooms are spotless and quite. Restaurant serves great food. A first class operation. We look forward to staying here on our annual trip.

"A gem-highly recommended!"

5
08/09/2017

Excellent hotel, great value, warm decor, professional & courteous staff. Restaurant staff was attentive and food was excellent! Great pool facilities and quality fitness centre. Would HIGHLY recommend this hotel!

"The Staff CARE"

4
08/09/2017

My wife, my 2 Shih Tzu crosses and I were traveling through British Columbia during some of the worst wild fires this province has ever seen. The smoke (and rain) were so bad that we had to stop early on our trip and we ended up here, partially because it was listed as "pet friendly" on Trip Advisor. We stayed one night. The room we were put in was almost right next to the restaurant, and in some cases this may have been a noise problem for our reactive dog "Bella". (she barks when she think people are coming to visit...) This hotel has the foresight to add double doors that separate sections of the hotel hallways from larger common areas. +1 The bigger plus was that our "pet friendly" room had bedroom that could be closed off from the sitting area--and the front door of the room--which ensured our stay was very quiet. (people-traffic-noise-wise) The pipes in the wall of the room--a wall which divided the bathroom and the bedroom--seemed to vibrate when they were used by rooms above ours. This caused a high-pitched whine that was quite loud. We called the front desk and they promptly sent a service person down to check it out. We were informed of what the noise was and told that there was nothing they could really do about it. He was pleasant enough and soon after he left--after delivering his somewhat disappointing news--another hotel representative knocked on our door to give us some coupons worth $10.00 for both my wife and I to use at the restaurant. A very nice gesture. I need to note that every person I dealt with at this property--from the front desk clerk on down--was genuinely helpful and pleasant. Even when I sought someone out to tell them there was a leak in the ceiling outside the restaurant, news that would mean more work for the staff as well as them having to deal with a complaining guest ( I was not upset, just trying to help them out...), the woman I spoke to was cheerful and proactive. Lovely. We stayed only over night so my experience with this hotel was fairly limited. What I saw, mostly in the attitude and approach from the staff was exceptional. I would not hesitate to recommend The Best Western Plus in Valemount. PS--my wife is a troubled sleeper. She had a fantastic sleep here and said that the pillow was the most comfortable she'd ever used. She's still talking about it. **Christmas present, maybe?**

"excellent service at Best western"

5
01/09/2017

Best Western Plus Valemount Inn & Suites, Valemount has excellent staff. first night the bathtub water did not drain well. we called for service and it got fix right away. The staff was very accommodating. They lend us party bowls and utensils so we could hold a large party in their patio.

"Very Comfortable and Very Clean"

4
31/08/2017

Was welcomed by a very pleasant front desk manager and the check in was quite speedy. Had a room on the 2nd floor towards the back, looking out on green space and the mountains. Room was well appointed, clean and very comfortable...particularly the bed. Had a great night's sleep. The Hotel conveniently has a bar and a restaurant, though I did not try them but they looked nice. Would definitely recommend this hotel and would stay there again if I'm in the area.

"Great stopover"

4
20/08/2017

Booked this through hotel website. Everything ready on check in. Upgraded room. Clean and well maintained hotel. Easy to find and access off highway is good. Restaurant service was slow for breakfast even though hardly anyone in there. To be fair the service for supper the night before was okay and it was busy. Children liked the pool.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for your comments. I am pleased you enjoyed your stay with us, and have passed on your review to the departments you mentioned.

"Good to stay"

3
20/08/2017

Everything is good but the only problem is the internet speed so bad... it is not reliable at all... it drops the signal a lots. This needs to be fixed... everything is good....the location is very close to the city...

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
My apologies regarding the internet. In May, Telus upgraded our internet to fibre optic, and we currently have a strong upload and download speed, the best within the Village. This is the first negative review we have received, and I will check with Telus as to why that happened. Thank you for staying with us, and hope to see you in the future,

"One Bad Apple"

4
20/08/2017

I called to make a reservation I was put on hold for 13 minutes by whom I can only assume was Mark. I stayed on hold and called in with a second cell phone who was answered by a pleasant efficient Women who handled the booking effectively. Upon check in Mark provided the most rude unpleasant service I have ever experienced in the hospitality industry. Please get Mark some much needed customer service training if he is to stay at your front desk as he is not suited for this position & he set the tone of rudeness for your Inn. Thank goodness the tone was changed at the restaurant where our server was pleasant and changed our opinion of the Inn. The restaurant is understaffed as we waited to be seated and we waited for a meal which was definitely worth the wait, both the rib eye and cutlet were cooked to perfection our compliments to the cook. What a great experience listening to the servers who you could hear delivering all their customers friendly, knowledge service you can tell the restaurant staff takes pride of ownership. The room was clean, the bed was comfortable, the coffee to go in the lobby is great, lots of parking when traveling with a truck and trailer. I would absolutely stay here again and not let one bad apple upset the apple cart!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for your positive comments. I will definitely being speaking with the Guest Services Agent you have mentioned, and I do apologize for the service you received. We take pride on offering excellent customer service, and I appreciate you taking the time to respond both positively and negatively, We look forward to a future visit from you and your family

"Good for families"

5
13/08/2017

Excellent that there are 3 beds for a family of 5. Great pool with water slide for kids. There are a couple of life jackets. Free beverages in lobby. Also other areas for people to chat or use internet.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for staying with us and Thank you for your positive comments. We hope you stop and stay with us on your future travels,

"Great Hotel near Mt. Robson"

5
12/08/2017

An oasis from the heat and smoke. Lovely room, patio with view of bird sanctuary, jacuzzi in room, new frig and microwave. Comfortable lobby area with Keurig coffee machine for lattes, cappuccinos and espressos. Friendly and efficient staff. Good grocery store in Valemont which we used because most of the restaurants were closed. Would recommend this hotel to anyone who is travelling in the Yellowhead area--Mt. Robson was fantastic!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for taking the time to comment on your stay with us. I am pleased you enjoyed your stay and your time in our Village. We look forward to your visits in the future.

"Stands Out Among Local Competition"

5
08/08/2017

We had an excellent stay here this summer. We were greeted by pleasant staff who offered an upgraded room! Our children absolutely loved the swimming pool slide and spent hours on it. The regular rooms are large and well-appointed with a fridge, microwave, and coffee maker, and the beds are very comfortable. One complaint is regarding the pillows. They are massive and tall, and would suit a 300lb+ person, and not the average small person. My neck hurt from using them, and I would advise that Best Western offer a variety of pillows (throw in a flatter one on each bed). This hotel was quite expensive for the Valemount area (summer rates) but it stands out among the other hotel offerings in town. The attached restaurant is also good, and offers $7 options for children. We will be back!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thanks for your review. I am looking at purchasing different pillows, and I do apologize - the samples should arrive next week, and I will definitely change out the current pillows.

"Valemont Bestwestern Hotel"

5
07/08/2017

Excellent - we always stay with them when travelling through to our holidays in British Columbia. Good valve for the money and the staff have always been excellent. Food and service in the restaurant is always top notch even when it gets busy. They are well trained and helpful.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We appreciate your business and the positive response

"would not recommend"

1
07/08/2017

Was told we could have a cot at booking. Received cot and had difficulty fitting it in room. Told front desk so they moved us to a different room and we're told the cot would fit. This room was the exact same size as first room. When I told the front desk, the clerk said "I don't know what to say". Had to move furniture around and barely squeezed it in. The carpet around the bed was wet from condensation from the air conditioner and room was musty from this. The phones in the room didn't work properly. At booking we were told a free breakfast was included but this was not the case. We arrived at the on site restaurant only to be told they were understaffed and it would be quite the wait for dinner. The first flush of the toilet and realized it was plugged. We asked the front desk for an extra blanket for the cot and they said the porter was out and would bring one when back. We were ready for bed after a 500km drive and had to wait an hour for the blanket. Not sure why front desk couldn't have handed us a blanket. Also another ten dollars to rent the cot. we didn't receive a receipt for the 100$ deposit either. One night stay cost 280$. Very expensive for one of the worst hotels we've stayed in. Would take a lot before I ever recommend this hotel!!!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
I apologize for the issues you encountered while staying with us. We do pride ourselves on exceptional customer service, and there is no excuse for your experience. I will look into all the comments you made and respond accordingly. If you would kindly contact me at my email, so I can respond to you directly, I would very much appreciate it . [email protected]

"Great stop "

5
02/08/2017

Great place to stay. Restaurant on site, complimentary coffee machine in lobby, nice lounge for drinks, fitness centre and pool available, outside area nice to sit and enjoy the views. Also have walking trail in behind hotel. Rooms are clean, water pressure is very good!

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for taking the time to offer us your comments. I am glad you enjoyed your stay

"Overall Great."

4
31/07/2017

The beds are comfy, the rooms were clean, and air conditioned. Kids loved the pool with the large water slide. There is a hiking trail outside restaurant as well. The food was excellent in the restaurant. Waiter we had was excellent. I would stay here again.

Christine L, General Manager at Best Western Plus Valemount Inn & Suites, responded to this review
Thank you for offering your positive comments. I will pass them on to all departments.

"A Very Rude Reception"

3
16/07/2017

Avoid this property at any cost. I have stayed at this property with eleven members of my extended family. The reception counter staff were very rude. They are curt and uncooperative. They are not helpful and considerate at all. The worst of the bunch is a young woman named Riley. The rooms are clean, but the pillows are high enough to make your head feel uncomfortable. The restaurant at the hotel is a just okay in quality and the selection is limited. The swimming pool is nice. The bed linen were clean and of good quality. The hot beverage machine at the lobby runs out of hot chocolate frequently. If you must stay at Valemount, my suggestion is to consider another hotel.

"Vacation stay"

4
16/07/2017

Great place. Staff is great. Wildlife viewing platform and hiking trails are very cool.Everything is awesome here except the restaurant service is very slow. Food is good, just slow service. Will stay here again.

"Great hotel "

3
05/07/2017

I absolutely love staying at this hotel. We always have a great stay when we go. They were very accommodating to our hockey team on relatively short notice. The only down fall is the restaurant. The service was lacking and the food was unfortunately mediocre.

"Great hotel"

5
03/07/2017

The staff and the restaurant make this hotel a great stopping point. If you are traveling through the area, this is the place to stop. In door pool and spa, very clean. Full bar and restaurant with plenty options to choose from.

"Points earned points used"

5
01/07/2017

Love the deal and this hotel was a very clean and with updated rooms. Stayed in many BW hotels and this rates up with the best. Location slightly away from town and highway close if you face it. Still a welcome place to stay

"Hot tub water yellow colour"

2
30/06/2017

Hot tub water is yellow in colour. Pool was geen in colour. Pool is ice cold. It does concern me on cleanliness details and sanitation of reet of facility. Other than that the experience was okay but will not stay again.

Christine L, Front Office Manager at Best Western Plus Valemount Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our pool and hot tub are monitored daily to be sure they are within the temperature of 96 degrees for pool and the 104 degrees for the hot tub. I have personally checked the color of the pool and hot tub, I can assure you there are no discolorations with the water in either the pool or hot tub. I will have the Maintenance department look through their daily logged temperatures to be sure all temperatures are correct and also check the water coloring. Thank you for bringing this to our attention. Warm Regards, Dori Steele Guest Services Manager

"Great Value"

5
30/06/2017

My boyfriend and I stayed at this hotel on our way from Alberta to Vancouver Island. Great please to stop and enjoy the area without having to pay through the roof if we stayed in Jasper. Really nice property, clean, friendly, good food. I work in hospitality and I found this property to the best value. I will be staying here more often when travelling through as it was perfect for our stopover.

"Comfy beds, clean, quiet, great staff"

4
29/06/2017

My husband and I really enjoyed staying here last week. The man at the front counter was very knowledgeable and friendly and made us feel welcomed as soon as we came in. The room was simple, it had 2 queen beds, a fridge, microwave and a coffee maker. Everywhere we went in the hotel it was clean. The main seating area in the great room was wonderful. It was full when we were there, but it looked like an enjoyable place to sit and gather with others. We really enjoyed the ducks unlimited protected marsh behind the hotel. If you like birds and nature in general, it's wonderful to walk the paths and watch the birds. This, for me, is reason enough to keep coming back here. I could spend hours out there. We dined at the restaurant in the evening, both of us had burgers. The service there was fantastic. I had an issue with my burger and the waitress made things right by offering a free dessert. The hotel offers express check-out, so if you want the charges left on your card they will just slide the receipt under the door in the morning. The only negative was the shower pressure, it had none. That was definitely not enjoyable, but it wasn't a deal breaker. All in all, we would stay here again.

"Valemount BC"

5
28/06/2017

Excellent hotel. Close to Jasper and a beautiful drive to Kamloops. Hot tub in room was comfortable an clean. In-hotel restaurant had a good menu, excellent food and great service. Elevator to 2nd floor is just okay. Two kilometer (3/4 mile) forest hike adjacent to hotel.

"Excellent Service Attitude"

4
26/06/2017

The customer is important and the smiling faces of every staff member in every department tell's you so.....pleasant surprise when everyone appears to enjoy what they are doing. Food and beverage service is good and priced right. Have no hesitation in recommending this facility for a night or more. We had a three-night stay this trip. this is one of many stays we have made over the years

"great stay for rafting trip"

4
25/06/2017

was a great place to stay while we went rafting had an awesome time people working in the hotel were great, good location would defiantly stay there again prices were great and desk staff was awesome, restaurant experience defiantly needs to be improved on for the times times we ate there.

"Clean and comfortable"

5
24/06/2017

This hotel was clean and comfortable. The deluxe queen suite was spacious, and the location was easy to find. Staff were friendly and the complimentary coffee in the lobby was a nice treat. The scenery around this hotel was amazing.

"Great overnight stay"

4
19/06/2017

Stopped on our way from Edmonton to Kamloops. Great location, right off highway. Nice room for two adults and one child. Good restaurant and pool with waterslide and hot tub. Beds were quite comfortable. Room offered small fridge, microwave, coffee maker - everything we needed for an overnight stay!

"BW Valemount"

4
16/06/2017

Very well appointed and maintained rooms. Comfortable beds. Close to highway for easy access. Attached restaurant with a variety of menu items and outside patio. Definitely would recommend staying here.

"Gem at the gateway to adventure"

5
11/06/2017

Surrounded by picturesque scenery and plenty of adventure options, the natural and warm decor of this hotel invites you to stay. The decadent lounge area among other amenities such as a restaurant, indoor pool and hot tub make it a very comfortable and fun stay for the whole family!

"Good hotel on the hw5 near Jasper National Park"

4
09/06/2017

Nice hotel at highway 5 to or from Jasper National Park. Rooms are well furnished and clean. Nice and very friendly staff. Valemount is not spectacular, but thete hotel suits for a short stay on the way too further.

"enjoyed our stay"

5
06/06/2017

Love the pool. Hot tub could be a little hotter. Friendly staff from maintenance, room stewards up to front line. Breakfast is great and is typical of a Best Western. Reasonable variety. The lady that served us our meal in the restaurant, unfortunately can not remember her name, was one of the more pleasant and interesting ladies I've met doing that job. Took a real interest in her customers.

"Nice hotel"

4
02/06/2017

A lovely hotel nestled in the mountains. We love this area as it has a bit to offer for campers, boaters and hikers. We will make a point of staying here every time we pass through. Lovely scenery and a lovely little trail beside the hotel.

"convenient stopover"

5
31/05/2017

Great place for a night when travelling to/from Vancouver. Located next to a bird sanctuary, a fun place to have a walk. Very clean and comfortable. Enjoyed having a light meal in the lounge with some drinks this time. Have stayed here on a previous trip, and will keep staying at this hotel!

"This hotel sets the bar high for other hotels in area"

5
29/05/2017

By FAR this is the best hotel in town to stay when you're visiting Valemount. I only wish the bar and/or restaurant opened earlier than 430 so multi day guests had a place to eat during the day. The facility was immaculately clean and the staff were very helpful. All food coming from the kitchen tasted great and it was a reasonable value and selection.

"Love staying here"

5
24/05/2017

We drive from Edmonton to Victoria 4 times a year and we always stay at BW Valemount. The staff is terrific, the rooms are perfect for us and the location is amazing. We have never had any problems and have actually experienced service above and beyond a couple times!!

"Professional and pleasant"

5
24/05/2017

Found the suit to very clean offering a separate living area from the bedroom. The bed was very comfortable and looked over the quiet boreal forest. Restaurant offered a full menu at competitive prices. The lounge closed too early at 21:00 hours. I would have liked to have enjoyed more than one beverage in front of the wood burning fire place.

"Best Stop on the Yellowhead"

5
24/05/2017

Wonderful hotel and the restaurant is great. This hotel is on the route from Jasper to Vancouver. At first you wonder why this great hotel is in this location until you realize it has an extensive variety of activities. Hiking, skiing and river adventures. Personally we stay there on our drive for the meals.

"Service in the wilderness"

5
18/05/2017

I was very pleased and will stay agian. I was totally impressed to find a very upgrade motel in the "middle of no where". Great rooms private location. Food was top grade. I had my two small dogs along there was no feeling of inconvenient.

"Trip through the mountains."

4
18/05/2017

We have stayed at other Best Western Plus hotels and they all have offered complimentary breakfast. We were disappointed that you did not. Other then that we found the hotel to be very good, with a great location in the mountains.

"Great stay in Valemount, BC"

5
17/05/2017

Near Hwy next to a Nature walk and an indoor pool with a water slide. Top notch...we've been staying here for 25 years to and from Edmonton and Vancouver. With babies, dogs, kids, friends..Never disappointed! Finally stayed on 2nd floor in a jacuzzi suite with little balcony!

"Nice place to break up your long drive home..."

5
16/05/2017

Very friendly staff, and super comfortable bed! I wish all beds in hotels were this comfortable, plus I got upgraded to a room with a jacuzzi! The restaurant on site is great with tasty food! The sites were great, with some nice places outside to sit and rest. There is also a bar inside the lobby where you can sit on comfy couches and watch the game! Highly recommend this place! Just don't drive past it on the highway!

"Very accommodating"

4
12/05/2017

The stay at this location was not planned,but because of a road closure we were forced to to stay in Valemount overnight .We were made to feel very comfortable by staff and a nice quiet suite let us enjoy an otherwise long trip. We would stop there again anytime!

"Great place to stay in Northern BC"

5
11/05/2017

We travel from Abbotsford BC through to Edmonton Alberta on a fairly regular basis, If we are able to book in advance our preference is to stay in Valemount at the best western. The hotel is unique, beautiful wood beams, large fire place in the lounge and when its time to shut your eyes a comfortable Bed. Other things we appreciate is a friendly staff, and a pool that is always warm. We have stayed at other places when the Best western is booked, we always return to the Best western. Would I change any thing - yes it would be nice to have a coffee bar and light snacks for those of us that are not into a big breakfast and sometime do not have the time to linger in a restaurant. This hotel does not have a breakfast room - it does however have a good restaurant on site.

"So accommodating!"

5
05/05/2017

We were stuck not being able to move onto our destination due to an avalanche. Best Western took us in last minute and made us feel very welcome. They kindly took care of us and helped us with recommendations while staying in Valemount. The lovely attendant Melanie S. was so kind to us, I'd like to extend an extra thank you to her.

"Enjoyable visit"

5
03/05/2017

The rooms we clean and very spacious. We had dinner in the lounge area, the food was excellent and cooked exactly to order. The service was outstanding, very quick and very professional. Overall, a very pleasant stay.

"Everything we wanted! "

5
30/04/2017

The room was spacious, clean, bright, and well stocked with amenities. The jacuzzi tub was wonderful, and the pool/hot tub are a great bonus- even though you have to walk through the lounge to get there. Front desk staff are very accommodating, and friendly! Would totally recommend it to anyone, as I will definitely stay again!

"Perfect place to stay"

5
24/04/2017

We spent 2 nights here in April - both were great. The hotel is lovely and very Westcoast, the room was also very nice and clean. The hotel restaurant is excellent as well as the lounge - both have excellent food as well as great service.

"Stayed 1 night for toast masters meeting"

5
23/04/2017

I have stayed at this location 3 times so far and liked it every time. The snow caped mountains are just beautiful in this area. The staff and the restaurant sever were very friendly. The dinner at this restaurant was yummy. Although the hotel is close to the highway, it was very quiet and we had a very peaceful sleep. The beds were very comfy and clean.

"Excellent spot for our AGM & Awards Gala!"

5
17/04/2017

Over 100 people attended the recent BCSF AGM & Awards Gala at this hotel. The staff were all exceptionally helpful, friendly and accommodating. Our rooms were all clean, cozy and comfortable. The Eaglesview Room, where we held a Board Meeting, a Meet and Greet, a huge Annual General Meeting AND an Awards Gala & Dinner, was the perfect adaptable space for all of our events! The Management and Wait Staff were amazingly attentive and service was on point for the whole 5 days I was there. The lounge area was a personal favourite of mine, as the real wood-burning fireplace in the large rooms centre, was the perfect gathering spot in between functions. The catering was decent all around and the hotel restaurant served me one of the best Eggs Benedict I've ever had (perfectly poached eggs). I would recommend staying at this fine hotel to anyone staying in Valemount. Especially if you are there to snowmobile or snowbike the many riding areas, there is very secure, gated parking so that you can rest well, knowing your ride is safe and ready for an epic mountain adventure! A huge thanks to the BW Valemount Staff! You rock!

"A great place to stay"

5
16/04/2017

This is a terrific hotel in a beautiful setting. Great staff and comfy rooms. Our kids loved the pool and water slide. We really appreciated the level of customer service in the lounge... thanks Andrew! We will definitely stay here again.

"Poor representation"

2
16/04/2017

Was almost double the price of same hotel in Kamloops.Check in forgot to inform us of any amenities that every other hotel in chain would have been quick to tell us.Noise of the hallways was very evident, and woke us several times during the night.Would seriously consider any other Hotel in town ,even though we are loyal BW customers

Christine L, Front Office Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I am sorry to hear that you did not enjoy your stay with our Hotel. I will speak with the front desk employees regarding amenities and hours of operation. Could you please provide me with more information regarding what led to your sleep interruptions? I would like to investigate this issue further. My email address is [email protected] I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Dori Steele Guest Services Manager

"Our favourite stop in Valemont"

5
13/04/2017

We love the hotel, lounge when we use it and the grounds. Hotel is always clean and easy to get into from highway 5. I don't know what more jibber jabber you want. It's 7:30 am and that's all I have to say

"lovely surprise"

5
11/04/2017

We were pleasantly surprised with this particular Best Western. It had a lodge feel to it. One of the most impressive hotel centrums we ever seen. Lots of huge logs, large fireplace with wood burning. Our room was clean and comfortable. Dog friendly. We went on the suggested 6 Km hike around the marsh adjacent to the hotel - - wonderful!! Had dessert in the hotel restaurant - - homemade cheesecake. Would stay again.

"Terrible all around"

1
08/04/2017

Bad quality hotel room was dirty bed was uncomfortable bad smell, will never stay there again. Bad experience for a best western and we usually stay at best westerns it's one of our to stay at places whenever we travel. Disappointed is a good description !!!

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your review. I would like more details, as we do pride ourselves in offering a clean, comfortable hotel. I have no information regarding your stay, and would like to investigate to be able to respond. Please either call me at 250-566-0086 ext 501 or email [email protected]

"Happy with our stay"

5
07/04/2017

Very happy with our stay, somewhat pricey but that is supply and demand. Had accessible room next to lobby but was very quiet and worked out fine. Restaurant food and service very good. Have stayed before and Would stay there again.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and enjoying your room and the amenities. We look forward to your return in the future,

"Night over"

5
04/04/2017

Driving from Edmonton to Vancouver. Had a late start to my trip and stayed at the Best Western in Valemount. Check in was easy. The staff explained about early check out and the location of all the amenities. Nice room with a comfortable bed. Nice washroom, large shower ( they gave us a handicap room ). Coffee in room to start off. Ok coffee. The Latte/ Cappicino machine made awesome coffee. Highly recommend using it. Quick checkout and on the road. Definitely recommend staying there.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and I am glad you enjoyed our hotel and all it has to offer. We look forward to you staying with us in the future.

"Amazing place"

5
03/04/2017

Very Nice and comfortable place to stay. the staff was professional and very nice. rooms were great and beds were very comfortable.. the restaurant breakfast menu is great. Cant wait to go back in the summer to hike around and enjoy the town.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us. We take pride in our mattresses and all the great comments we get on guests checking out! Looking forward to your return in the summer!

"Great hotel"

4
26/11/2016

Great hotel, room was a suite which was equipped with a kitchenette, was compact, clean and cozy. We didn't use the pool or hot tub however looked inviting with a great water slide. The hotel front desk staff was very friendly and accommodating. The lobby/bar is gorgeous and very cozy with a beautiful rock work fireplace and full service bar. Happy with our stay and if in the area again will def stay here!

"Just As Great the Second Time"

5
15/11/2016

Work had me back in Valemount with a small team for a day. We were put up in the Best Western to my relief, I had stayed before and remembered the facility to be quite nice. I wasn't disappointed. The big, open, lobby and lounge is still beautiful with a wall of windows letting in light and giving some views of the lovely scenery. A full bar was available although being on business and traveling with non-drinkers I didn't get a chance to check what was served, although it looks as though local craft beers were available. I stuck with the automated coffee machine which served up regular, decaf, espresso, mochas, and others. The coffee was welcome and tasted just fine. A small gift shop had candles and hygiene products and a couple vending machines provided candy and pop. Check in was easy and I was given my choice of room. I stayed on the ground floor this time with the rest of the party and received an executive suite. The suite was as I had remembered, two rooms, two TVS, a comfortable couch and coffee table that was big enough to lay out documents and get organized. The desk was also large enough to be useful. Many lamps and lighting options kept the room lit. The room was equipped with more coffee, a kettle, fridge, and sink. The bathroom was clean and bright, big mirrors and a new looking tub. No problems there. The bed was comfortable and sleep came easy after a walk around the well kept grounds. A nature preserve backs the hotel complete with walking trails and lookout towers while a very decent pool, hot tub, and slide keep you busy indoors. We made use of the pool amenities and my companions said it was one of the best hot tubs they had used. The attached restaurant provided us with dinner and had a great menu and seasonal decor. Everyone found something and the portions were more than enough. The hotel seems to have a personal touch with the decor and accents and everyone commented on the pleasant atmosphere. I would be happy to stay next time I'm in Valemount on business, but would love to stay for a personal trip also and check out the jacuzzi suite. I believe the hotel is dog friendly and has electric chargers for those cars which need it. Great stay, great hotel.

"Best Hotel Waterslide"

4
08/11/2016

We stayed here for 1 night. The room was average, but the hotel lobby and sitting area was very nice. Loved the massive windows. If you get a chance, try the hotel pool and waterslide. Just make sure no one stands in front of the opening or accidents could happen lol

"Not Best Western Standards"

3
19/10/2016

Stayed one night on our way from Kamloops to Jasper and wish we hadn't bothered. The room was okay but our evening meal in the restaurant was dreadful. We ordered drinks only to be told after 10 mins that my glass of wine was unavailable due to them running out of it. I then asked what they did have but the waitress took another 10 mins to come back to tell me. Our meal had still not been served but then our starter came with our main meal being served straight afterwards only to be told we didn't have to rush ! The food was not good and the service dreadful.

"Great mountain views"

3
17/10/2016

This hotel is located in a beautiful part of BC. We didn't pre book our stay, so received the walk-in rate for a senior Best Western customer. Our room was well appointed and clean with two queen beds, that were comfortable. This hotel would be great if it offered a continental breakfast. The check-in/out staff seemed to be very busy but pleasant.

"Price"

4
17/10/2016

Nice place to stay, very quiet rooms. Price is a bit higher than other Best Western in area such as Hinton and Edson Alberta and lest choice of restaurant in the community. However, we will more likely stay there again for the quietness of the hotel and surrounding.

"Waterslide is disappointing"

4
16/10/2016

Waterslide was way too fast for my six and three year old (and they aren't scared of anything) (note: reception did warn us at check in). No other concerns. Beds were comfortable. Rooms and hotel were clean. Staff was pleasant and helpful. Restaurant food was delicious and filling. Waitress was very helpful/good at accommodating our over tired kids. We'd come back when the kids are a bit older.

"Great Stay!"

5
11/10/2016

This is a very new motel, very clean and modern. Free wi-fi. The neatest thing about this motel was the pool, it was warm with a fantastic slide! Kids will love this motel. Also, the rooms are large and there are 'Kids' rooms that allow parents to have their own room and TV with a separate area for kids to have their own beds (2) and TV. Small refrigerator and microwave, as well. Another neat feature is that it is right on a fantastic marsh nature trail with birds and other wildlife.

"Expensive"

1
06/10/2016

Single mother and one dog. Expensive out of season. Dinning room opens late. Room facing parking lot. Shame on you for charging $220.00 for one night in October!!! Just wanting my child to enjoy the water slide while traveling through

"anniversary trip"

4
06/10/2016

BW is on the outskirts of town. Lobby and reception welcoming. Rooms were clean and roomy. Nice feature having a door opening to a balcony overlooking the woods. Nice walking trail with a preserve adjacent to hotel that was pleasant for a walk after hours of riding. Enjoyed the stay here.

"Not up to the PLUS standard"

2
04/10/2016

In my opinion this property does not come up to the standard which we have come to expect from a BW "PLUS" property. The industry standard seems to be to include a complimentary breakfast, however none was offered here and I did not discern a proportional reduction in the room rate.

"Overnight stay"

5
30/09/2016

We had been unable to book an extra night at any of the hotels in Jasper so decided to stay at this hotel as it would be en route for our journey to Kamloops the next day. So pleased we did as it was far superior to the hotel we had in Jasper. Arrived late as we stayed late in Jasper but friendly welcoming check in. Great hotel, rooms clean and spacious. Ate in the restaurant in the evening,good food served by a lovely waitress (sorry can't remember her name but she had dreadlocks tied up in a scarf). If you're travelling from Jasper to Kamloops would recommend this as an alternative to an extra night in Jasper as it shortens the journey.

"Okay but needs work"

3
29/09/2016

This property had some shortcomings that made the stay less enjoyable. The upholstered furniture was in need of a good cleaning, the hotel does not provide the typical Best Western breakfast, the ice machine was not working, and the housekeeping was lacking in doing a good job.

"Great Hotel clean and nice big rooms"

5
28/09/2016

Stayed on our way through. Had a three bed room which was great nice and big. Very clean rooms. Kids loved the pool and water slide. Outside of hotel was clean and very well kept. Only one slight issue was the drain spout for eaves was right outside our window and was loud during the rain.

"wonderful stay"

5
24/09/2016

We arrived earlier than expected and were still treated in a friendly manner and given a room right away. The room was very comfortable and the first thing we did was to make a coffee and sit on the balcony in the sunshine. The beds and pillows were very comfortable and we both slept very well. We love this place and stay here each time we travel through Valemont.

"A smaller town in the mountains"

5
22/09/2016

We stayed at the Best Western Plus Valemount Inn on our way back from Alberta. Valemount is a smaller town located in the mountains of central eastern B.C. The Inn offers an excellent place to stay with a good restaurant and an in house lounge. If you are looking for more of a beer bar you can check out the bar at the old hotel on the other side of town. In the winter is well prepared for the snowmobilers that come to the area, including special security for their haulers and equipment.

"Loved it, Clean, Friendly"

5
21/09/2016

This was a fabulous find. Our room was wonderful. Bed very comfortable and sheets felt new. Even the towels in bathroom were extra big and thick. Had a jacuzzi tub in our room as well. This is not in bathroom but out by bed. Small little deck that you can go sit on and view the scenery. I imagine it would be quite nice in winter as well. A fireplace as well. When I booked it I was not expecting all that. I was just booking a king room. Had fridge and coffee maker. Just off lobby there is a lounge area. Big fireplace in there and floor to ceiling windows looking out to nature. We ate there for dinner instead of going into restaurant as it was nicer atmosphere. We loved it there. The food was great and really nice sized portions. The girl working there was wonderful and made our time there very enjoyable. She looked after everyone on her own and did a fab job. We ate breakfast at the restaurant in the morning and the staff were so nice. The breakfast was great as well. If I'm ever driving through Valemount again I would def stay here.

"A great place to stay when traveling"

5
21/09/2016

This is about the halfway point between Edmonton and Vancouver. It was the first time I have stayed at this BW but it won't be the last. The restaurant had very good food. The service was a bit slow but well worth the wait. Super friendly people at the property. The mattress was one of the better ones to sleep on with big fluffy pillows. I only needed to use one for my head, sometimes I need to use 2 but not here. Beautiful area at the back to go outside and go for a walk. See you again Valemount BW.

"Great vacation"

5
21/09/2016

They have a great restaurant ask for Krista as she attendant our needs great. They have a great diversity in there menu items,, and what we had you could not be any better. they have a great marsh walk which take about a hour.

"Expect BW, get BW with little deductions"

3
18/09/2016

We stayed 1 night on way to jasper NP, it is 1,5 hours drive. Staff was friendly, but place a bit dated ( bath, csrprtts, etc). Some amenities were not available, fitness, coffee machine,... Internet was too weak on room, that was disappointing.

"Breakfast not included as advertised"

2
18/09/2016

We have reserved this room and during reservation we had options to use AAA membership for additional discount. To our surprise we realized in the morning that we do not have breakfast included in our package since we already used AAA discount. It is in a location where you don't have many options for breakfast in the neighborhood and so we had to left hotel without breakfast with kids traveling. We have never experienced this kind of treatment from any hotel where breakfast is taken away for using any membership card. We will never recommend this hotel to anyone.

"A night in Valemount"

4
18/09/2016

Such a nice location next to that lovely bird walk. Nice quiet town with friendly people. Enjoyed hot pool and swim in pool. The rooms were clean and airy. Staff were helpful and friendly. We were disappointed at not being allowed to sit in the downstairs lounge after having dinner in the main restaurant. We just wanted a cup of coffee and to relax. It was only for people eating dinner there in that lounge.

"Nice place"

4
17/09/2016

We enjoyed our stay. Our room was pretty big with separated living room and kitchen. Unfortunately it was too close to the reception so we heard people walking by and also our view from the bedroom was straight to the lobby so we had to close curtains immediately. Wide offer of TV channels.

"Fantastic"

5
17/09/2016

We have tried to stay at a Best Western where ever our travels take us,be it Texas ,Nevada or Canada.Many of the hotels have breakfast included in the rate,which is convenient.It appears that the Best Western Corporation has done a modernization on many of it's hotels.

"Overpriced but nice facilities"

4
16/09/2016

Nice facilities - the pool and hot tub were set at temperature where you could actually enjoy them! Over priced but options with a pool in that area are limited. Restaurant on site but no 'free' breakfast. If you're travelling with a pet your room options are limited and you'll probably get placed in a room that is not quite up to standard -- pretty typical of 'pet friendly' hotels--they should change the term to 'pet tolerant' -- it seems responsible pet owners are penalized for travelling with a pet.

"Good Stopping Location"

4
11/09/2016

Chosen at random en route to Edmonton. Competitively priced. Check-in friendly and efficient. A modern facility well decorated with pool and fitness room. Rooms were clean and well appointed in a mountain rustic design .Very quiet atmosphere for a good sleep. We were assigned an Executive Suite which consisted of a sitting room and small separate bedroom with a double bed. It was satisfactory, but somewhat dark and we would have personally preferred a standard room. There is a beautiful and modern lounge off the foyer and a very nice restaurant where we ate both dinner and breakfast. Our food was satisfactory, but not necessarily special. On both occasions it arrived somewhat cold. The prices, on the other hand were excellent. Valemount is a beautiful location to stay and explore. We recommend the Best Western.

"Meh"

3
10/09/2016

Stay was okay and it was nice they allow pets. Hotel was quiet and front desk staff were friendly. The room itself was quite dated, the sink was leaking, the fridge was dirty and still had red cups from someone else's stay inside of it, carpet at the door was ripped and repaired with duct tape. The restaurant served decent food but one of the staff there was actually quite rude to my husband! Overall not worth the price and wouldn't stay again.

"Loved it!"

5
10/09/2016

I stayed here one night on a long road trip - so just a stopover but I could tell Valemount is cute and beautiful place! I had time to go in the pool which was great after being in the car. Walked around a bit outside - they have a nice trail near the hotel and the mountains make every beautiful! Service was great, everything efficient and speedy. The room service was speedy and delicious and all the servers and staff were so friendly and helpful. Love that the restaurant supports the local brewery! All the amenities in the room you could need! And great wifi! Free parking too. Google maps seemed to struggle to tell me how to get there but I called and the staff was so helpful with directions.

"Great hotel"

5
09/09/2016

Great place to stop en route to/from Vancouver. Comfortable beds, clean rooms, great restaurant and lounge areas in the main lobby. The grounds are beautiful, and the swimming pool was fun! We'll be back.

"Stayed over for Jasper Wedding"

5
08/09/2016

I have previously stayed at this hotel last year and had a good experience, this time was no different. The restaurant had excellent breakfasts, great beer at the lounge and great service. The beds were very comfortable and the Jacuzzi was also a nice touch. If I am ever out this way I will be back.

"Terrific stopping place"

5
08/09/2016

This hotel was exactly what we needed for a stopover on our trip to the coast. (We stayed there in both directions) The rooms were nice, clean and quiet. The staff were really friendly and helpful, good about our dog being with us - helping us with ideas of where to walk her etc. The restaurant provided what we needed for meals, again with friendly service.

"The Best, Best Western"

5
08/09/2016

Out of all the Best Western Hotels I have stayed in, this is by far my favorite. The décor is perfect for the mountain surroundings, excellent staff and service, nature trail, lodge style lounge. All the guests seemed very happy with the facility. Well done! All Best Westerns should be this nice!

"Great stopover!"

4
07/09/2016

We stopped over at the BW plus because it was the half way point on our trip. First impression was very positive! The hotel has a cabin/lodge feel. The check in was fast and friendly. Our room had a beautiful mountain view. It was clean and comfortable. There was a fireplace, small balcony and much to my surprise a jacuzzi tub! They have a water slide that was a big hit with the kids in the hotel. The property has a restaurant and a lounge. We ate in the lounge. It was our good fortune to be there on a night where we received a complimentary glass of wine with each entree. Had a good night sleep. Woke up to the spectacular mountain view!

"Overnight stay"

3
07/09/2016

We stayed here for 1 night as part of a motorcycle tour of BC and Alberta. The room was large and clean. The restaurant had a good selection of food and wine. Breakfast was fine. Overall, a good, basic hotel that met our needs.

"Great hotel in beautiful location"

5
04/09/2016

We stayed here for one night on our way to Oregon coast and what a lovely stay. Hotel has large and very clean rooms. Check in/ Check out staff were friendly, helpful and on the ball. Our room had a jacuzzi, fireplace and balcony. Had Shaw satellite TV but watch TV when the area is so lovely?! Very quiet room even though there were lots of families with young children and a few with dogs. Being a dog friendly hotel ranks very highly with me. Overall We highly recommend this beautiful gem.

"Because there's nowhere else available to stay"

3
01/09/2016

We stayed here during summer, because there was no available accommodation in Jasper where we wanted to stay. Upon arrival, I waited in a long queue, where repeatedly staff summoned forward what I assume they classed as more important looking guests- so rude- it wasn't until I spoke out and complained they stopped doing so, and staff seemed almost annoyed at having to serve me. Then I was told I had booked a members rate and would be charge almost an extra $50 per night- however not told politely, instead I felt like a child trying to steal who had been told off. (If you've taken a look at the website I'm sure you can understand how confusing it is to know what you're paying for! Worst hotel website I've ever encountered). Then the staff member commented, "oh I see you've asked for a crib. Great." - which I assumed meant I had a crib provided, however upon entering my room didn't fine one, and later found out none were available despite emailing about one before my booking, and then again after booking (thanks for that). To make things worse we were given a pet friendly room, which stun, absolutely stunk, I have never stayed anywhere that has smelt worse! Also our room was next to the bar, and lights shine through our window at all hours of the night as their curtains were not solid. It wasn't all bad... The night staff and restaurant staff were all so friendly, and went above and beyond. I was ready to go home until a conversation with one of the night members- nothing important, just friendly small talk which I was yet to encounter at this hotel. Thank you. Complimentary espresso machine in the foyer was a nice surprise on a cold morning... Aside from the smell, the room was well kept and maintained by house keeping. The pool & waterslide are amazing for families. Our room had 2 televisions so my husband and I could have some space from each other after 3 weeks on the road together which was welcome. Foyer and far presented like a ski-resort and inside is tidy and well looked after. There were many warnings about staying inside after dark, but I encountered a few locals leaving the restaurant after dark who made small talk and were very friendly. A nice small town.

"Very Pleasantly Surprised"

5
01/09/2016

Initially I thought it was bit too far out of town. But the atmosphere was amazing. Tucked nicely into the tree's, with patio's and decks here and there to help you relax and enjoy. The restaurant attached was really good, in service, food quality and price. I loved the fact there was complimentary coffee in the lobby, so we didn't have to fiddle with the little makers in the room, but they were there if needed. There was also a fresh water dispenser in the lobby. Something else that was nice although we didn't take advantage of it, was the small lounge c/w with big comfy chairs just off the back side of the lobby. Next time we'll utilize it. We did have one issue, in that, we booked 2, double queen rooms, and one of them was a king suite. Since we were for men traveling, one of us had to sleep on the pull out couch. I mentioned my displeasure, calmly, just noting we expected 4 beds, and no matter what anyone says, a pull out is not a real bed, nor does it feel like one. The front desk just us a reasonable discount for this fact, and I appreciated it. Overall, very nice, and would definitely stay again.

"Wow"

5
30/08/2016

I stayed a lot of hotels in my life but this one really stands out. The hotel is like a resort. The staff are outstanding. Very polite, helpful and willing to answer any questions. The restaurant was very good. The food was excellent and the service was exceptional. They have a pool, hot tub and water slide. We stayed in the Executive Suite which was huge. Very nice place to stay if your passing through or visiting Valemount BC.

"Great friendly service and quiet room"

5
29/08/2016

Carlos was exceptional when booking in, lounge staff quick and efficent. Hotel itself was very welcoming, the inside is very deceiving from the outside, it gave you the feeling of a winter cabin. We went for the hike around Cranberry Marsh, right behind the hotel and it was beautiful

"Reasonable accommodataions for the price"

3
29/08/2016

The hotel is clean and probably the largest hotels in the area. I have stayed here twice and each time I am glad I chose this hotel. The restaurant is good and has a good selection of food. Its located just outside of the downtown area and has plenty of parking.

"Relaxing lodge-style accomodations"

4
26/08/2016

The exterior doesn't look like much, but the lobby and guest rooms are really nicely appointed with lots of wood accents that make you feel like you are staying in a ski lodge. Check-in was quick and friendly. The rooms were clean and finished with comfortable beds and a good choices of pillows. The only odd thing is the walk past all the maid carts, spare cots and cribs left in the hallway as you go to the pool- shouldn't these be in a storage room somewhere else? The pool is good sized in a room with lots of windows. We had dinner in the lobby/lounge area, which I would really recommend. The waitress Jennifer was really helpful and made the dinner a pleasure, and the atmosphere is much nicer than eating the (same) food in the bland restaurant. Pasta was really good, and the pork schnitzel was okay - would have been better if it weren't overcooked and dried out. This is a great place to stay after a long drive.

"All good, almost"

4
25/08/2016

As usual Best Western has the nicest room in Valemount, just have to shop for the nicest rate, delayed the trip by a day and got a much reduced rate. Internet still very slow, fitness centre was closed, and ran into my personal pet peeve at check in. To the otherwise friendly efficient helpful person checking me in, please do not encourage rude people that think they are somehow more important than the person that got to the head of the check in line first. If you stop checking me in and deal with them they will continue to think they are special, they are rude.

"Great Hotel-So So Service"

3
24/08/2016

We love Best Westerns and will always choose to stay with them when we can. I booked with a travel site and got a great deal of $175 a night. I thought we had to cancel due to unforeseen circumstances so I emailed the hotel and told them. Less than 24 hours later later our plans changed so I called to reinstate our booking and was told it had never been cancelled in the first place. When we checked in they told me the total was $250. I questioned the rate and she said it HAD been cancelled and reinstated and that was why. When I told her about the phone call and disputed the charge she took it down to $220. That was great but why couldn't you have just given that to me in the first place. Also her attitude and demeanour were very unapologetic and lackadaisical. Not great on the customer service side. We also asked her where the nearest liquor store was and she had no idea (it was five minutes away). That evening we decided to have supper at the hotel's restaurant, The Summit Grill. We stood waiting to be seated with four waitresses nearby for twenty minutes. They were chatting and doing some general housekeeping and didn't even acknowledge us. When we were finally seated we waited another fifteen minutes with no one coming to greet us. We ended up leaving and going to their Cranberry Lounge. The service at the lounge was great. Even though there was a solitary waitress working alone she was fast and friendly. I had a great caesar and a complimentary glass of wine (not very good). We both ordered the steak sandwich with caesar salad, fries and gravy. For $16 it was an amazing meal and we both really enjoyed it. We didn't get a chance to use the pool but our jacuzzi room was very nice with a balcony and great view. We also checked out a trail starting at the back and were extremely pleased and surprised when it led to a beautiful walk around Cranberry Marsh with stunning views. We had breakfast at Summit Grill again the next day and received the same slow greeting and service. The breakfast was expensive and the Eggs Benedict wasn't very good.

"Best breakfast"

5
22/08/2016

Fresh ingredients , great service and comfortable seating . Best breakfast sandwich I have ever had. The diced breakfast potatoes were home cut and delicious . The server was polite and was very efficient . It was a great start for a day of driving through B C .

"Rather loud at night"

3
20/08/2016

The staff are very friendly and helpful. I found this hotel to be rather loud at night - rooms facing towards the town - which is 1-2 km away - may be quieter. My room only had one double-bed but there was only one of me. WLAN is free and unencrypted with a password, they claim to monitor usage in order to discourage streaming. We ate in the bar area and there was nothing wrong with that. Laundry facilities are available - they work well.

"Huge success"

5
19/08/2016

Not sure why, but we picked this as a place we wanted to stay on our first vacation to the Canadian Rockies. It was a GREAT choice. The room fit our needs and then some. It almost felt like we were staying in someones home instead of a hotel. The onsite restaraunt served us several great meals. The pool and hot tub were wonderful.

"the small beds"

2
15/08/2016

old hotel no renovations that are more than needed. dingy, I was told a queen bed they stretched the truth on that one it was a double and they would not adjust price saying it was a 'hotel queen'.overall we were not impressed especially for the big dollars they were chargong.

"Best Western Valemount, BC is the best!"

5
10/08/2016

Spent two nights there on our way to and from Penticton, BC. Very clean rooms. Good food and service in the onsite restaurant. Staff are friendly and efficient. Would recommend this hotel to anyone. There is a discount for seniors and if you are a member of CAA.

"3 night stay"

3
06/08/2016

Stayed for 3 nights. Room was ok. Clean. Ate in restaurant for evening meal twice - pot roast was fab! Service was a bit hit and miss though. Also had 2 breakfasts which were good. I really think breakfast should be included in room rate for price paid. A nice touch was complimentary coffee in lounge. Bar area was nice to sit in for a drink. Swimming pool was good and slide was very fast! Did not like lack of changing facilities though - just one room and front desk refused my request for robes stating they did not have enough for everyone and they were just for people in suites.

"Very fast water slide"

3
05/08/2016

If you have been on the road with your kids for several hours and need some rest, this hotel is an appropriate place for just that. There is a small pool with a very fast water slide which our kids really enjoyed. Hubby and I liked the walking trails (make sure to take your mossy repellent along). The room was okay, nothing special.

"Great location"

4
03/08/2016

This hotel is located next to a protected area with walking trails which is great for getting outdoors after a long trip. There is a comfortable lounge overlooking the forest and mountains. Staff is very friendly and competent. It was clean and well supplied. The Summit Restaurant serves great local craft beers and has a varied menu. including several vegetarian options. The quality of the food was inconsistent, ranging from yum to meh. The pool seemed popular.

"VERY GOOD HOTEL WITH ONE FLAW"

4
30/07/2016

I have stayed at this hotel a number of times. It is right off Highway 5 south of the main part of town. Parking was ample, and there is an attached restaurant with a good menu selection. The rooms are large, well appointed and have sufficient power outlets for device recharge. There is a microwave and fridge in the room. The hotel was very clean, as was the room. Bed was excellent The one problem was Internet, which was terrible. Even though we had a room right by the router, the signal was very poor and the actual service virtually non-existent. The location of the town may well have something to do with this, and if you are not staying here as a business traveller, it is unlikely to cause you grief. I would not hesitate to stay here again.

"Fabulous One Night Stop Stay"

5
27/07/2016

We drove from Vancouver to Valemount and spent one night here. The jacuzzi suite was comfortable and on the quieter side of the hotel. We enjoyed dinner in their rustic themed lounge. Service was very good as was the pizza. We had breakfast in the Summit restaurant. The towels were not bad. Our room had a small balcony with a nice view.

"Great stop during a road trip!"

4
27/07/2016

We stayed here as a stopping point on our way to Vancouver. Great short visit. We are a family of 4, the waterslide was a huge hit for the kids, very fast slide! Plus the nature trail beside the Inn was a nice walk, water fowl and a viewing point. Room was clean, breakfast/dinner were nice, great service. Overall an enjoyable stop.

"Great Hotel - Great for Traveling Families"

4
27/07/2016

Not our first stay at this property and we love it. They have a room with 2 Queen and 1 Double bed which is perfect for our family of six (2 Adults and 4 kids!). Restaurant on site is excellent and great value. And when its a clear morning you can't beat the Valemount Mountain scenery. This hotel gets alot of use in the winter and some of the carpet was getting stretched, but overall room was clean and comfortable. Beds are great. We arrived quite late and were looking forward to the pool with the kids but we'll have to save it for next time.

"Great view from this hotel."

3
25/07/2016

We received the last room on our stop-over so took the remaining large 2 bedroom suite for just the 2 of us. The rugs were very clean and there was a fridge, microwave, coffeemaker, and free Wi-Fi. The fresh remote controls were a nice touch. The bed was great but the huge pillows were terrible for my liking. Be careful with the "free wine" coupon as it is only accepted in the lounge menu and not the regular restaurant where we sat down. The staff was friendly.

"Overpriced"

3
24/07/2016

We booked this as a stopover on our way to Edmonton. With limited choices in the area, rooms sell out quickly and the fewer available when booking the more you are charged!!!&) (We stayed at another BW later on during ourg trip and paid a third of the price per night. The staff here were friendly and helpful at our late night check-in. Our beds were comfortable, but the pillows were not (way too puffy) and the floors were dirty with pieces of food/candy. No breakfast was included which was another strike for the outrageous price.

"Nice Stay!"

4
23/07/2016

Hubby and I have stayed here several times. Always a pleasant stay. There is a 6k trail behind the hotel that is a must if you have the time. The staff are helpful. The rooms are clean. We get the jacuzzi room with the balcony....facing the back where the trail is.

"Poor Value"

2
22/07/2016

Very expensive for what you get. Rooms were small and the bathrooms were even smaller. Internet was very slow and you need instruction to turn the TV on. Person who assisted said it happens frequently. No breakfast but there was a restaurant attached if you had time to waste waiting for food. The one good thing I can say is the staff was extremely friendly.

"The best Valemount has to offer"

4
22/07/2016

I wasn't expecting a whole lot when I stayed in Valemount. This was purely a stop over on my way to Pemberton Music Festival, so we literally just needed somewhere to sleep to break up the long drive. Best Western Plus Valemount Inn & Suites is just what you need and just what you would expect from a small, highway town. I actually really enjoyed the decor as soon as you walked in. It feels like you're in a classic log cabin in the middle of the woods. The rooms are simple, but again, it's all you need. I was not a fan at all of the fact that they don't have blackout curtains. There was a spotlight shining right in my room all night from the parking lot which made it hard to sleep. I do need to give their customer service a shoutout because I actually messed up my reservation and they squeezed us into one of their rooms even though they had been telling people who were walking in that they were booked up. That was amazing. Thanks for not making us sleep in our car Best Western Plus !

"Expensive - No Breakfast"

3
21/07/2016

One night stop over between Jasper and Kamloops, here is our experience... Good: Family suite has 2queen and 1 double configuration which better than pull out couch Challenges: Feels old, desk chair was broken, wifi in room was extremely slow and flakey (better in lobby), NO breakfast - we arrived at 10:15 and lobby bar was closed, only place to get food was an A&W Overall this is way too expensive at over $200 for the room and no breakfast...not recommended unless you must

"Great highway hotel"

5
19/07/2016

Great highway hotel. Friendly and helpful staff,rooms are clean modern and comfortable. Lounge and restaurant very good reasonable prices and wide selection on menu. Complimentary coffee drinks 24 hrs. Good WiFi. Nice pool and waterslide. Would have expected continental breakfast to be included for the room price. ?

"Stop Over"

4
18/07/2016

Found That prices have increased considerably in the last 2 years. No breakfast included for $200 room! Very nice lounge and eating area. Food was very good and area was bright and cheerful. Room was clean and easily accessible. Nice large café area even though we did not use it. Location is good except you must drive to the center of town. (Valemount, BC)

"ok but....."

3
16/07/2016

The rooms seemed out dated as far as the decor, the fitness room was under renovations, you would think that could be done in off season. I was disappointed that there was no complimentary breakfast as most do and not many other restaurants to go to so it is pretty costly.

"Terribly expensive"

1
15/07/2016

Way too expensive! Price gowging at its best! Poor tourists that don't know any better. These prices are comparable to a high scale hotel in downtown Toronto not a small little community of approximately 2000 people with not many in town services. I chose not to stay at this hotel and will not stay ever due to these costs.

"BC - Bring Cash"

3
12/07/2016

This is a hotel that charges resort prices but is no where near a resort. Thank heavens I was really tired from a day of driving so that when I got into my room I pretty much went to sleep immediately. I did notice the banging (almost constant) in or on the wall but fell asleep. But at 6:30 in the morning I was awaken by it. But after having a shower and standing at the bathroom sink shaving, I realized the banging was from the plumbing inside the walls. Every time a tap was turned on/off the banging occurred. And obviously it wasn't just my taps that effected that result. I reported it to the front desk when I checked out and got an "oh sorry" but that was it. I inquired if that problem had never been reported previously and guess what the answer was. NO! I was not offered any kind of discount or free breakfast. Nothing. The carpet in the room has waves in it. They sure like to charge the crap out of you for being the newest hotel in the area but yet it is 10+ years old. Might want to put some of those profits back into the place.

"Amazing dinner."

5
11/07/2016

We were travelling to Vancouver and decided to stop for dinner. We have stayed at the Best Western in Valemount BC and had breakfast and dinner many times. On this occasion something was extraordinarily different. The meal was top rate 5 stars. I had the chicken cordon, our sons had fish and chips and my wife had the soup of the day and wraps. All of the food is homemade, Great taste and presentation. It was extremely a great dinning experience in a small community such as Valemount. Very obvious that this is a chef and knows what they are doing. Service exceptional with seating us 20 mins before opening. I want to say that I have never given a 50% tip before. Well worth the stop and dinner. By the way we have a 5th wheel trailer and lots of turn around and parking.

"Jasper Gondola"

4
11/07/2016

Great stay, had all the amenities we wanted, fast checkin and checkout, great food in the restaurant and the view from the room was fantastic. Enjoyed the jacuzzi after a long drive. Quiet area no noise. WOW

"Canadian road trip"

5
09/07/2016

I stayed at the hotel for one night with my wife daughter and partner during our road trip around BC and Alberta. We found the hotel was outstanding in all aspects for the price we paid. We had a bar meal in the evening which was of a good standard and reasonably priced with a complimentary glass of wine of your choice.

"No value as a status holder."

2
08/07/2016

Do not feel any value as a diamond status holder of this hotel. Customer service is not up to par compared to other hotel chains that I've stayed in the past. Restroom is extremely small and no breakfast serve.

"nice stay"

4
08/07/2016

Hotel clean, comfortable room. Friendly staff and dog friendly makes it a huge plus in our books. Was a good stop after a longer drive from the coast and made the next day's drive to Jasper really easy.

"Great place to stay"

5
07/07/2016

Stayed in a suite. Very clean and property is well maintained. The pool is great if you have kids. A bird sanctuary with a 5-6 km walking trail loop right behind the hotel. Great walk with raised viewing towers. Great walk but bring bug spray for the mosquitos. Would definitely stay here again.

"Noisy A/C and dusty lamps"

3
02/07/2016

The A/C in our room was so noisy it made it hard to sleep. It was also difficult to regulate the temp; we seemed to always be either too hot or too cold the whole night through. In addition, the maintenance in our room was not the best, as both the alarm clock and the bedside lamp were not working properly. When we checked in the clock was not plugged in, and when I plugged it in it was impossible to reset the alarm from the current setting of 3:45 am. So I unplugged it again and set the alarm on my phone instead. As for the lamp, it turned on OK but when I went to turn it off again, the switch was jammed in the "on" position, so all I could do was unplug it. In addition to this, both bedside lamps were so dusty that I could literally write my name in the dust. Although the rest of the room seemed fairly clean, it was a bit off putting to have such a dusty appliance so close to my head when I was sleeping, and my hubby felt the same way. The main area of the hotel (the lounge bar) was lovely to look at, and very clean, and the lady running the bar was both pleasant and helpful. Breakfast is not included in the price at this hotel, but the food served at breakfast in the restaurant is excellent, although expensive.

"Best Hotel in Valemount"

4
29/06/2016

After a long day on the road, it was great to have a good night at this hotel. Pleasant staff and good comfortable clean rooms. An above average restaurant is a huge bonus. Would recommend this place to anyone who plans on staying in Valemount BC.

"45 Wedding Aniversary"

5
24/06/2016

May 29th. - May 31st. 2016 - From the time we walked in to the time we checked out 4 days later we sat in our vehicle and wondered if we should extend our stay. We would have loved to have done that, but our G-K's would not have been happy with us going for so long. To all the Staff from the bottom of our hearts THANK YOU! You know who you are, as we had some very nice compliments from you all, so here is back at you. No wonder your work place is humming, as not once did any of you pass without a smile and a greeting. When we checked in we knew right away that we had chosen well, as the Front Staff were so nice and helpful.......This is an extension to all of you from the Front to the Back of the Hotel. We will be seeing you gain in the near future, so Thank You all once again as you are Great!

"Great Hotel"

5
19/06/2016

We always stay at this hotel as a stopover whenever we make a trip from Alberta to the west coast or Okanagan areas of British Columbia. It is very clean with comfortable beds and has every amenity you could want. We enjoyed the free secure parking, free wifi and the Summit Restaurant. An elevator has now been installed. In the past this was the only thing that was missing.

"Good hotel with friendly staff"

5
19/06/2016

We stayed here for one night on our road trip. We were met by friendly staff on the reception. Its great that there is a lot of space to sit in the bar area and have a meal without having to go to the restaurant. The bar lady ( I think her name was Kyla ?) was brilliant. She is a credit to the hotel. Very attentive and friendly. The food was very good and we also enjoyed the pool, which was an added bonus.

"Nice property in good location"

4
18/06/2016

Well Run quality hotel . Best in Valemount for sure. Nice western finish . Rooms although plain are well maintained. Restaurant provides an excellent breakfast . All in all a really good choice if in the area.

"Back Again this year !!!"

5
15/06/2016

So worth staying at again this year... great price, awesome beds, friendly staff and a Restaurant as well... and Valemount is nestled in the Mountains ... so picturesque ... so beautiful.. They also have trails (which we did not go on yet) but everything you need ... :)

"Beautiful"

5
10/06/2016

This place was awesome...well we certainly thought it was. We asked for a ground floor room close to the pool cause our 3 yr old loves swimming, and it was great the pool was warm and slide was fun. Nice rooms would definitely stay here again Only thing to complain about is that the front desk staff kind of talked down to us making sure I new how much the rooms were before they would even tell me if rooms were available after driving 10 hours I am sure we were a little worse for the wear and just wanted to get to our room and shower.....but other than that it was an excellent stay

"Bestwesten Valmounte BC"

5
10/06/2016

The hotel is a gem, situated between the mountains. We were travelling from Kitimat to Vancouver and booked this hotel by chance as it was half-way.. A must stay for anyone should you be in the area. There is no breakfast provided but the room cost more than adequately makes up for this.

"Great hotel in Canada "

5
06/06/2016

Stayed here for 2 nights while on our way to Price Georges. Hotel staff are very friendly, lovely rooms, small pool with jacuzzi & waterslide. The views are breathtaking, however there is little to do in the evenings and the hotel bar & restaurant shut at 21.00hrs. We were told it's very popular in the winter months with snowboarding and skiing.

"Beautiful"

5
06/06/2016

Nice Comfortable, and relaxed atmosphere. Great food, loved the caesars in the lounge. Really liked that there was bike parking in a space not really used, and close to the door and I felt my bike was secure and in a well lit area.

"No Complimentary Breakfast"

3
01/06/2016

Got a very nice queen suite, but unfortunately was next to the kitchen/dining room and was very noisy from opening at 6 am to closing... no sleep after that. This hotel does NOT offer the complimentary breakfast that every other Best Western that I have stayed at does and I have stayed at MANY!!

"Would Definitely Stay Again"

5
26/05/2016

My 3 year old son and I stayed at this hotel last summer for a night when driving from Edmonton to Vancouver and I have nothing but good things to say about it. We received one of the last rooms available and when I explained that the price was a little over my budget for the room (the hotel we had previously booked to stay that night didn't work out so I was scrambling), she adjusted the price for me no questions asked. The room was spacious, clean and the bed was incredibly comfortable. We got room service for dinner since it was late and little man was winding down for the night and the food was delicious and came to our room hot. Service the next morning at the restaurant was quick and efficient and again, excellent food. The pool wasn't busy even though it was summer time and the hotel was fully booked and my son enjoyed the slide. I have absolutely nothing bad to say about this hotel and it'll be my new go-to place when travelling back to BC.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments. We look forward to your next visit!

"A real gem"

5
26/05/2016

Pool, restaurant, walking trails, lounge and a cute gift shop - I wish we could have stayed longer! We had a room with 3 beds for a family of 5 (3 teenagers), and still had plenty of room. The food was excellent and we loved the atmosphere in the lounge.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and Thank you for your review! Maybe next time your trip will allow you to stay an extra evening with us.

"These folks did their homework..."

4
24/05/2016

Visited May 22. Let me start with the parking lot. I don't recall the last place I visited so well designed for every type of vehicle both in and out. The staff were very pleasant, efficient and accommodating. Inspite of a bus tour that just arrived, the check in was smooth and quick. Room was clean and comfortable. Easy to navigate around the place too. A lounge/pub just off the main lobby had both regular fare and bigger meals too. Good selection. There were two beers on tap brewed locally and both very good. Food and beers were reasonably priced. Just outside there was an area for a picnic I watched which was used (enjoyed) by a family. Only thing that was amiss of the entire visit was the shower took a couple minutes to get up in temp for a Luke warm shower. Otherwise I would recommend this location in a heartbeat.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and for your comments. I do apologize about the hot water issue. Two of our hot water tanks were having maintenance issues, which were repaired later in the morning. We hope to have you as our guest in the near future.

"Great Value"

4
21/05/2016

We were given one of their suites at the price of a standard room. We were pleasantly surprised to see that we had a separate living room area which included a Keurig coffee maker with 4 complimentary coffees, microwave, mini fridge, toaster, kettle, dishes and sink with all the necessary linens.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
I am glad you enjoyed your time with us. Hoping to have you in the near future as our guest.

"Nice place"

4
18/05/2016

Stayed here last night while travelling. A fairly new hotel and one of the nicest I've seen in this chain. Rustic interior in keeping with its surroundings. Lounge and restaurant more than adequate. The place is clean and the rooms nice and spacious. Friendly staff. Pool with slide and hot tub for those with some energy left at the end of the day. Certainly no complaints from me.

"April Wedding"

5
13/05/2016

We had our wedding here on April 23rd 2016. The hotel staff were so very kind and helpful! The rooms were great and the reception hall was perfect! The food for the reception was amazing!! I would recommend this hotel to anyone! They even offered to take our dogs out for walks while we were busy with the wedding. AMAZING! Thank you so much!

"Great position"

4
12/05/2016

Really nice hotel with lovely walks close by. The vaulted ceiling lounge with log fire is just gorgeous and is a comfortable place to have drinks and eat something. I felt the rooms were rather dated and not very clean. My Brother found a dirty sock under a chair in his room and in my bathroom the toilet had not been cleaned properly. Not to go into detail but there was evidence of previous guests around the toilet seat. The pool was very good and the water slide was amazing. I would go again but would check my room before accepting it.

"Nice, April 2016"

5
26/04/2016

Our first stay in Valemount, we were both very impressed with the style and décor. Beyond that we enjoyed the pool and hot tub, found staff to be super friendly and the room to be very clean and comfortable.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments! We hope to have you as our guest in the future.

"Hidden Gem Halfway to Vancouver"

4
25/04/2016

If you can't handle a non-stop marathon to the coast from Alberta, this is a wonderful place to find comfortable rooms and beds, beautiful gardens, trails and places to dine outdoors, friendly staff and great food, all at reasonable places. Go for the jacuzzi rooms, especially if it's winter; and ask for a room facing the outdoor park and trails for more privacy. Dogs are welcome though you won't be entitled to a king size bed in their ground floor rooms. The lounge and huge stone fireplace is a great place to relax while admiring mountain views. The restaurant menu is good though the wine list definitely needs upgrading. Try their pasta Primavera and Brie-Cranberry appetizer. You just might want to stay longer in this well run, friendly place.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for your comments, we have shared with our staff. Our F&B Manager is in the process of updating our wine list, which should be done the next time you stop at our hotel. We appreciate you taking the time to write your review!

"Beauty in the mountains"

5
21/04/2016

Beautiful grounds and scenery! The rooms were huge and very clean with balconies overlooking the back . Staff was very friendly and the restaurant was reasonably priced and the food (dinner) was awesome!

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments, and very happy you had an enjoyable dinner. We look forward to your return in the future,

"Perfect Stay, Very Pleasant Staff. Motorcycle Friendly"

4
18/04/2016

One night stay while passing through Valemount on my motorcycle. Cheapest room was actually a suite which was more than ample. Lots of amenities in the room. The room, lobby, restaurant, lounge etc. was clean, clean, clean. M/C parking right at the front entrance and supply of rags provided to clean off the bugs! Lounge is very roomy and waitress was very pleasant and accommodating. Restaurant was not busy but the meal and service by the wait staff was very good (same with breakfast in the morning). Really enjoyed conversations with Ron the shuttle driver (not to mention all the other hats he seems to wear there). Check-in and out was good. All staff seemed to be genuinely interested in ensuring customer comfort.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and your positive comments. I can say you were our first motorcyclist of the year, and you had mentioned it was an earlier year to ride than in past years. We look forward to having you again in the coming months!

"Best Kept Secret Between Jasper and Kamloops"

5
08/04/2016

Located just outside of Valemount, BC is this log cabin style hotel. It has a variety of rooms and a friendly staff. The lounge in the lobby has huge windows that overlook the forest in front of a bird sanctuary with walking trails. A huge central fireplace that is kept stoked all night long adds a friendly air, that can be doubly enjoyed while sipping a beer from the local brewery (3Ranges, I think). One of the very best features is the restaurant. Well worth a stop even if you are not spending the night. I don't know who the chef is, but the nightly feature is always scrumptious and presented beautifully. Selections from the menu don't disappoint either.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments, Chef Julian will be sure to share them with his staff. I hope we have you as our guest in the future, and again Thanks for taking the time to review us.

"Perfect stop between Alberta and the BC coast"

5
28/03/2016

We have stayed here several times and always a good experience. Nice pool, great restaurant, nice rooms. Log style construction and location next to wetland nature walk make it a cozy and refreshing stop.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for taking the time to comment, we appreciate hearing about your stay with us! Hope to have you as our guest in the near future.

"awesome"

5
24/03/2016

travelling on business, did not expect anything this exceptional in such a small place. The service was awesome, the view, décor, food and room were one of best I have ever had. The view from lounge and room of the mountains was exceptional.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments, and we hope to have you back to stay with us! We are happy your had a positive experience and enjoyed the views we get to look at every day!

"Phone them for more room options"

4
23/03/2016

Booking this hotel online provided limited room configuration types. We made a one night reservation online and it gave us the "Jacuzzi Suite". Though not an ideal room configuration, jacuzzi suites I think have a limited clientele that prefer them, the room was spacious and provided a great coat rack. We needed a single night later in the week and in talking with the front desk found they have a number of other room configurations that aren't online which are better suited to families and groups. They have three-bed rooms and a "kids suite" which provides one queen in a separate room, with 2 queens in the main room. The price for these other rooms were fractionally higher (12-20) than the jacuzzi suite. The 3-bed rooms have more space as there is no separating wall but we chose the kids suite for a little extra division (plus it has a second TV for kids). Hotel is generally clean and well run. The pool is great, though the hot tub could be cleaned more frequently. The restaurant seemed very busy, a little understaffed and slower. There are not many alternate options in town so plan to just relax for a meal. Food was good. Wifi internet is very slow and there is no cell service* in Valemount. *some carriers may give you extended cell coverage but our plan didn't give it to us. TVs have satellite service so there is a good selection to watch. An automatic coffee machine in the lobby lounge provides complimentary coffees and hot chocolates. The small store has some excellent lotions and sells Yankee Candles. Vending machines have some snacks.

"Best in town."

4
03/03/2016

This hotel stand out from the competition in many ways, from the location to the main lounge, the friendly service at all times and the quality of the rooms and the beds. Staff are knowledgable, friendly and offer great service.

"Nice and clean"

4
01/03/2016

Here on business and always stay here. Rooms are nice and clean. Sledders are in abundance here. A bit noisy but quiet now. Ask for a room upstairs which is quieter. Food at the summit grill is not bad. Complimentary coffee or hot chocolate downstairs.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your response, we look forward to having you again in the near future

"Only Place We Stay"

4
19/02/2016

We always stay here when sledding, great parking (Gated parking is always a bonus), Lounge is great place to relax and have some drinks after a long day. Just booked another trip for next week and can't wait.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for the comments! Happy to hear you are coming back.

"Best Hotel in Valemount"

5
17/02/2016

I had the chance to stay here one night on business. I was so pleasantly surprised, even for other Best Western properties, at the level of quality and amenities. The staff were great, from the desk clerk to the restaurant staff and even the room cleaners. Everyone was friendly and helpful. I will stay here again. I may even come here for a pleasure trip and would not even check the other hotels in town.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for stopping and staying at our hotel. I have passed your comments on to all departments, and we do hope you come stay with us again in the future.

"Enjoyable stay"

4
12/02/2016

My husband and I, along with our 4 young children stayed at the Best Western plus for one night on our way through to Kamloops. The hotel seems to be under a bit of a renovation, but it didn't affect the comfort of our stay in the least, the hotel is well kept, clean and for the most part- the staff are all very friendly. We stayed in a 3 queen room, and it's just that, a very basic room with 3 queen beds :). Nothing fancy or special about it at all, but it was clean and the beds were comfortable. The restaurant is nicely decorated, the food is okay, nothing to write home about, but not awful by any means. My husband and kids enjoyed the pool with water slide, they commented on how they liked how warm the pool was. In the morning after we checked out, we enjoyed the complimentary coffee and hot chocolate in their beautiful sitting area in the foyer. The hotel does a lot to be environmentally friendly, and even offers free electric car parking, good on them! Will stay again, probably best hotel in Valemount, seemed very popular place for sledders and mountain skiers. Nice place! Thanks

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and enjoying your stay with the children. And yes, we are doing renovations, with the Lounge, Restaurant and Elevator completed. We look forward to your return In the future,

"Snowmobiler's Paradise"

4
08/02/2016

The Best Western is well suited to accommodate snowmobilers visiting the Valemount area. The way the facilities are set up is great. The restaurant opens early; the lounge has comfortable couches for resting weary bones, and there's a hot tub to soak in. Add extra touches such as parking set up for trailers, an accommodating staff and even a drying rack for wet gloves and gear, and you have a winning combination.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for your great comments! We appreciate your business and hope your experience will bring you back in the future.

"Hockey tournament"

5
08/02/2016

Our children's hockey team stayed there this last weekend. The hotel was very nice, very clean. Staff was friendly. Pool was nice and warm. Very clean. Nice little shop. Beautiful views. The reaturanunt was great service and great food. A little expensive but worth it. Only down fall was the elevator was being repaired which didn't matter anyways as there is only two floors and we stayed on the 1st.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for staying with us this past weekend. I'm happy you had a good experience. The elevator in the lobby is a new one, and is in the final stages of construction, hoping it will be up and running by the end of next week. Looking forward to your next visit.

"Disappointing...."

2
07/02/2016

We have stayed at this hotel many times, and whenever we are in the area it is our go to place. The new leather sofa beds in the suites are great, a much needed update as the old ones were very uncomfortable and worn out. The pool area was clean, although on the second day we notice a bunch of tiles from the hot tub were pulled off and thrown into the pool. The check in time is crazy, 5:30 pm is far too late when you consider the fact that many visitors travel long distances to get here and do not want to wait in the lobby or car until a room is ready. And once again they have upped the 'security fee' for a 2 night stay we were charged $400. The room rate was $124. Why one earth am I putting more down for the security fee then I am paying for the room? I am not sure what they think a family of 3 will do to the room, but I can guarantee we have no plans on wrecking the place. And why is it always changing? Should it not be a set rate? I am well aware that the hold is just that, a hold, but I think a hold should not be more then the total cost of the stay.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments and for staying with us over the years. Our Guest Services Agents take a preauthorization of $200 per night for all guests staying with us. This gives our guests the room to charge meals or beverages, or gift shop items to their room. The preauthorization is completed upon checkout for the exact amount of your charges, and the balance of the preauthorization drops of as being held on your credit card.

"Awesome experience!"

5
04/02/2016

We hadn't made a reservation for this hotel and stopped in in hopes of being able to get a room. We were looking for a room for three males and had resigned ourselves to two of us probably having to share a bed(!!!) since usually a room has a maximum of two queen size beds. We were pleasantly surprised when we were provided with a HUGE room with three queen size beds. The rate we were given was phenomenal! The front desk staff were friendly and very helpful and the hotel was clean. We had dinner in the restaurant on-site and were most impressed with the food. We've found it can be hit or miss with on-site restaurants but this place was definitely a winner. We were told they had just revamped their menu... they've hit a homerun with their offerings!

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments! I have shared them with all departments, and the Restaurant & Kitchen are thrilled you enjoyed the new menu. We hope you will continue to stay with us for years to come!

"Night Stay"

5
18/01/2016

We stayed at this Best Western Plus before and recalled how nice it was and how friendly the staff were. Since the highway was very icy from Edmonton to Valemont we decided to stay and relax for the night. As usual it is a very nice place to stay.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments, we appreciate your business. I will pass on your comments to the staff.

"Great Place to stay"

4
14/01/2016

WE travel back & forth to Edmonton lots because our kids live in Edmonton. Just about every trip we stop half way and stay at Valemount Best Western. The hotel is all great. Food & restaurant are good. We as know what to expect. All in all the place in great. It is definitely a go to spot for us a couple of times a year.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for staying with us during your travels. Looking forward to your next visit!

"Good"

4
06/01/2016

This hotel has the best beds. For the same money as other hotels in town you get a clean room, comfy beds and great service. The pool was warm and the kids loved the slide. Restaurant is pricey though.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for your comments! We get a lot of compliments about our beds and the coziness of them. We have just launched a new menu in the Summit Grill & Cranberry Lounge - price reflections are noted. We look forward to your next visit,

"== reasonably good for $130/night =="

3
29/12/2015

Everything was average to decent in this hotel, with very helpful people, who lugged all our baggage to the second floor. They are installing an elevator . . . Mediocre food (pizza and overcooked steak) in the dining room with friendly staff. Reasonable breakfast for $12. Many guests were 'sledders' who crammed the parking lot full. Around the very pleasant fireplace in the lobby, the stories got better as the evening went on. The hotel accommodates pets for a reasonable fee. We will stay here again but eat dinner elsewhere.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments. I have passed on your experience to our Food & Beverage Mgr, as well as our Exec Chef. We take pride in serving food that you will go away talking to your friends about. We have just launched a new menu in the Summit Grill & Cranberry Lounge, which offers a variety of choices, homemade items & sauces, Vegetarian dishes, and down home food. We hope you try us again when you return.

"Love love it here. All the staff are great but one grump."

2
23/12/2015

My husband and I stay here around ten to twenty times a year. We haven't returned since our last visit. We do a fair bit of sledding with and without kids. The pool hot tub are great and restaurant and lounge are awesome. We usually convince friends to come stay here with us. Four to eight people not including us. On our last visit though it was just the husband and I. We had friends staying in the area and wanted to go for drinks with them. We went to go call a cab but the ladies at the front desk said no use the shuttle. This older fella comes out and starts belly aching that he doesn't want to go that direction could be too far which is fine. We said we will take the cab. The ladies kinda push him and he desides to take us. Boy I really wish he hadn't. He whined and complains the whole way to the van. All the way down the road. Also, states there is no way he will pick us up later. Turns around just a minute from the place and says he's gone as far as he wants to go. Whines and complains all the way back. You know he just really has a crappy attitude. Obviously hates driving. I get that he enjoys taking people's luggage and stocking the fire. And chit chatting with the ladies. But, when you drive someone who is holidaying and out for a good time. The last thing you need is a grumpy old man complaining all the time. I don't think we will return. Maybe if we have no choice. Just not really interest in being brought down in my happy time out with my hubby. He is always gonna be at the hotel. So, if you do go. I'd say avoid him and don't go to town. If you do just get the cab.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks for your comments, and I do hope you return in the future. I have spoken to Ron, as he really does enjoy his job here, even the driving of guests. The area you were going to, was out of our shuttle service area, and we have spoken to our Front Desk staff to be sure of where our guests are going prior to Ron leaving the hotel. On behalf of Ron and our staff here, I apologize for your experience.

"Very good accomodation"

4
21/12/2015

This hotel is very well maintained and offers a very comfortable and enjoyable service. Previous experiences found better menu and food preparation for dinner service. Breakfast was satisfactory. The parking lot while limited for sledders with trucks and trailers offers the security and power service features which is very much appreciated. Hotel staff are very accommodating with many long term team members

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for your comments. We are in the process of changing our menu for both breakfast & dinner. I hope you enjoy the dining room on your next visit, as you have in the past.

"Good Experience"

4
08/12/2015

Stayed overnight after a long day drive from Victoria. Torrential downpour from Kamloops in the dark. Tired and worn out. Surprised how nice it was when we drove up, even better when we got inside. Nice rooms, good service in the dining room and everyone was friendly. Surpassed my expectations. Woke up in the morning and the rain had turned to white stuff, what a beautiful sight.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and we are happy you had a pleasant stay. I hope the balance of your travels was a safe journey.

"Poor Service"

2
04/12/2015

The service in the lounge and restaurant was very poor took very long time to get anything or they forgot to bring it. All staff didn't want to be there it felt. One staff member was sitting at the lounge having drinks with a guest did not seem very respectful

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for taking the time to comment about your experience in the restaurant & lounge. I apologize for this. Our goal is to be sure all guests leave happy and satisfied. I have passed your comments to the F&B Manager to address the staff and remind them of our policies. I hope you take the time to stop again in your future travels,

"Fabulous Staff"

5
30/11/2015

I spend quite a few night a year in hotels, but the staff at the Best Western in Valemount, BC went way beyond what you normally expect or get. From the time I arrived till the time I left the helped me without even being asked.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thanks very much for your comments! I have shared them with all department managers and their staff. We look forward to your arrival in future days to come.

"Enjoyable"

5
20/11/2015

We had a good stay, enjoyed the jacuzzi. They brought an extension cord so we could use a medical devise. Room was great, food was good as usual. the staff went out of their way to make our stay comfortable.

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for taking the time to compliment our staff! I am happy you had a good stay, and we look forward to your return in the future.

"We used this as a stop over night on our travels to Vancouver."

4
19/11/2015

Everything was very good as we had booked last minute. The folks at the front counter were very friendly. The room was clean and everything was in order when we arrived. We had two meals (supper & Breakfast) while we were their and both were very good, and the service was great. Their was some construction in the main Lobby to install a much needed elevator. This small inconvenience now will pay huge dividends in a short period of time. We will stay here again. Good work folks. G & V Cariou, St. Albert

Christine L, General Manager at BEST WESTERN PLUS Valemount Inn & Suites, responded to this review
Thank you for staying with us, and your comments. We too are looking forward to the finalization of the elevator construction! I have shared your comments with all the departments, and again I Thank you for taking the time to review us.

"A very Disappointing Stay"

1
28/10/2015

This hotel was very disappointing. We were two senior couples traveling in BC. We had booked, via TripAdvisor, two 1 bed queen suites. We were given two family suites. These had three beds in each room with no chairs (no room for chairs). The rooms may have been good value for a family of six, but for seniors wishing to relax after a day in a car they were not suitable, AND NOT WHAT WE HAD BOOKED. The management said they were fully booked and could not offer any alternative rooms. We were forced to accept. The rooms were on the first floor and we had to carry cases up stairs with a very dirty carpet. We were told they were in the process of adding an elevator. The carpet was not cleaned by the time we left the hotel the next day as we brought our case down the same stairs. Our friend also found the carpet dirty behind her bedside table when she pulled it out to find the socket. We were happy that we were only staying for one night.

"Sight seeing with overseas guests."

4
19/10/2015

The hotel itself was excellent but the restaurant was below the normal standards for a Best Western Hotel. I would stay there again but eat elsewhere. There was a highly recommended restaurant in Valemount that I would try next time.

"Great place to stay with a large family"

4
17/10/2015

I stayed here with my husband, 3 kids and nanny. We got a room with three queen size beds! It was quiet, clean and modern. The pool was clean and featured a water slide. The only draw back is they did not include breakfast.

"Unexpected"

5
16/10/2015

We were pleasantly surprised by the beauty of Valemount and then once we arrived at the hotel it was wonderful. We were exhausted from a long day of travel and we weren't sure what the hotel offered so we arrived with cold takeout. To our great surprice they put us in a suite for no extra charge, it had a kitchenette and a separate bedroom. Our cold takeout was warmed up and served on real dishes. We found out the hotel had a restaurant and a bit of a lounge, if we weren't so exhausted we would have taken advantage of these things. The staff were all really nice and helpful. The room was clean and comfortable and we had a comfortable night's sleep. If we get the chance we will diffidently be back.

"A nice surprise to find such a nice hotel"

4
14/10/2015

A very picturesque setting! Looking out our window looked more like a park than hotel grounds. Modern clean facility, nicely decorated. The food, the service, and the prices in the restaurant were great.

"Great Place"

5
12/10/2015

Valemount BW is a great place to stay. We have stayed here before on our way from South Surrey to Spruce Grove. We used to stop at Blue River, but the price and accommodation were less than what we wanted, so it is well worth the extra time to stop at BW Valemount. Even though it is right beside the highway it is extremely quiet.

"A room with a view in Valemount"

4
08/10/2015

A nice place to stay . The Rooms and beds were good and it was quiet. We found the attached restaurant to be a satisfying stop for dinner. There was a expresso/coffee machine in the lobby which was an added touch. The lobby lounge was large and welcoming. Breakfast was not included. However, we encountered our first and only non-friendly clerk in a year (rude was too strong a word) and the place did not have an elevator so we must knock off a point.

"Wonderful place to stay!"

5
01/10/2015

Very good all round.My husband and I stayed here on a saturday night.We had our two small pets with us as we were in the process of moving from Edmonton to Vancouver ,and Valemount was a good stop off point. Devon who checked us in upon arrival was very pleasant and welcoming. The hotel room was clean,comfortable with everything we needed, spacious,excellent quality beds and pillows. The next morning we had a tasty eggs benedict, and bacon and eggs breakfast with homemade country style potatoes in the connecting restaurant .Many thanks to Lisa ,our lovely waitress.It was quite busy ,so be prepared to wait ,but its worth going there and the food is good value. The cheerful and hardworking housekeepers said good morning to me as I walked along the hallway to the pool. The pool was very warm ,with a hot tub and a nice garden view to look at through the windows. Meona at the front desk lent me a hotel umbrella as it was raining a bit for a morning walk. Just go round to the back of the property,follow the walking forest path and within 5 mins you'll arrive at Cranberry Marsh,an amazing duck sanctuary full of reeds ,trees,swamp land ,geese,a small river and mountain views. Highly recommended.

"Good Hotel on the Yellowhead"

4
30/09/2015

This hotel is just what I expected of a BW+ property - that being it was clean, quiet and the service was very good. The only disappointment was that there is no continental breakfast because there is a restaurant attached.

"great atmosphere"

4
30/09/2015

loved the mountain feeling here...beautiful setting! The lobby lounge has a cozy wood burning fireplace, large windows and the bar is made of large timbers. We had a pet friendly room on the lower floor..nice, however noisy in the morning...why do ppl let their kids be noisy? We don't all get up early, keep your little ones quiet pls. Plus feature is great nearby trail around a duck santuary..enjoyed this! This is a highly recommended hotel with a restaurant. Will return..service great all around.

"Beautiful Hotel"

5
28/09/2015

Wonderful and courteous staff at front desk and restaurant. The bed was amazingly soft and so comfortable. Gorgeous hotel. Wonderful dinner and breakfast in hotel's restaurant. The surroundings were beautiful